Computer Support Forum

How to remove dust within the touchpad on Satellite U920T

Question: How to remove dust within the touchpad on Satellite U920T

I have a U920T, using only the touchpad, combined with the touchscreen.
But the touchpad got dirty, with some dust inside.

It is quite annoying on a daily use.
I could not clean it with a vacuum cleaner, nor by blowing air with a bike pump.

Does somebody knows a way to remove dust from within the touchpad?

Thank you

Relevance 100%
Preferred Solution: How to remove dust within the touchpad on Satellite U920T

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: How to remove dust within the touchpad on Satellite U920T

I use some adhesive strips in order to remove the dust between the touchpad and touchpad buttons.

3 more replies
Relevance 84.46%


I have a new U920t-102 which I am very happy with, but I have this issue with the mousepad's right click (meaning the 'button' the user is able to press on the bottom-right side of the mousepad): sometimes it actually works as a right click, sometimes it works as a left click.
This is annoying especially during web navigation: I'm used to right click on links and open them in a new tab, but when the right click acts as left, I loose the current web page.

I tried to figure out what this behaviour depends on, looking at the animated synaptic icon in windows' tray bar while playing with the left and right click; if I continuosly press the right click button on the mousepad, after some repetitions it will consistely and correctly work as right click, but if press the left click once or more than once, the right click button works as left click for some pressures, and then 'corrects' itself and start again to work correctly.

Any idea/suggestion? is it a hardware problem?


Answer:Satellite U920t-102 touchpad right click issue

Usually the touchpad right / left click can be configured in the Synaptics settings.
Right click on Synaptics icon in tray and point to devices properties.
In buttons tab you will be able to choose right handed scheme or left handed.
Here you could choose the scheme appropriate for you.

You can also try to uninstall the Synaptics touchpad driver and could test the touchpad functionality without the usage of additional touchpad software.

But if this doesn’t help, your might have hardware problem

1 more replies
Relevance 74.21%

I have a satellite Pro M30 model about 5 years old.
It seems to run hot and the fan seems to be running a lot in the background.

I have been told to clean out the dust around the fan, is this a big job.
I see there is a lot of screws on the bottom.

Can any one help on the basic of doing this myself

Answer:Satellite Pro M30 - How to remove dust from fan


You don?t need to disassemble the notebook.

You can remove the dust and debris using a compressed air spray.
Such sprays could be purchased from local computer dealers or online.

I do this from time to time to ensure that my notebook would not overheat? and guess what; it helps!

Check it out.


3 more replies
Relevance 73.39%


I have a Toshiba Satellite 1110,
whats the best way to remove the dust on this model...

Answer:Satellite 1110 - how to remove the dust ?


The easiest way of removing dust and debris is with a domestice vacuum cleaner hose. This requires no dismantling and is therefore reasonable safe. The important thing is not to try to extract the dust through the outlet grille on your notebook. Doing so will probably compact any debris into the grilles of the heatsink. Always remove the dust through the fan intake grilles.


3 more replies
Relevance 72.57%

Hi to everyone.

I want to open my toshiba satellite c855 1ua, because I think the fan is very very dirty.

I do not have found a tutorial how to open this very model so I was wondering if I have to remove the hard disk too to "remove" the bottom plate and access to the fan.

I do not have the Torx to remove it, so I have to remove it or it is optional can I remove the plate without it.
Or there is another simpler way to access and clean the fan?

I know that use air compressed bottle is not the probler way, but it would be simpler.


Message was edited by: nyko2000

Answer:How to clean Satellite C855-1UA and remove dust?


I would not recommend you to disassemble the notebook just to clean the cooling fans.
The usage of compresses air spray is the easiest and best way to get the dust removed from the cooling fan as well as the cooling grilles.

I clean my fan from time to time and the compressed air spray did always a good job

1 more replies
Relevance 72.57%

My toshiba p200-17B is about 16 month old now, from several week ago, the CPU fan runs conttineously all the time.
From the fan vent, i can see there are many dust around the CPU fan.

What should I do now?
Is the cpu fan cleaning include in the guarantee?
Is it possible to do such cleaning by myself?

Answer:Noisy CPU fan in Satellite P200-17B - How to remove dust

Yes, you can clean by yourself.

For this you can use compressed air spray and could blow away the dust from the fan. So must no disassemble the notebook.

But before you do this, shut down your laptop.

3 more replies
Relevance 61.91%


Is there somebody that can tell me if GPS on this tablet can work without data connexion ?

Impossible to use it normaly actually.

Thank you !

Answer:How does GPS works on the Satellite U920T?


The inclusion of a GPS is a nice feature for road warriors ;) but the point is that you?ll need to tether the U920T to your phone, due to the lack of cellular data connectivity.

1 more replies
Relevance 61.91%


I've bought the Toshiba Satellite U920t-100. i have for this tablet some questions. can i simple install windows 8 professional over the current installation?
what about the driver's, toshiba installed software and others? are the any problems with it?
is there somthing to know about a win8 pro installation?

What about the display when i run the u920t with an external monitor ?

I want buy me the Toshiba PA3927E-1PRP Dynadock U3
is that a good idea for that?

Best regards

Answer:Some questions about Satellite U920t-100

So many different questions? so let?s start with the first one.

>can i simple install windows 8 professional over the current installation?

Read this Toshiba FAQ document. It provides all answers and an detailed instruction.
[How to upgrade Windows 8 to Windows 8 Pro|]

>what about the driver's, toshiba installed software and others?
Windows 8 uses the same drivers like Pro

>What about the display when i run the u920t with an external monitor ?
What do you mean exactly? You can use internal display, external display or both at the same time

>I want buy me the Toshiba PA3927E-1PRP Dynadock U3
>is that a good idea for that?

Why not. Dynadock U3 supports own GPU therefore you could use 3 displays at the same time

3 more replies
Relevance 61.91%

Hi guys,

my girlfriend ordered a Toshiba Satellite U920T-100 about three months ago, and she has had problems with it since. We are not quite sure what causes them, because they seem to happen at random.

The issues are:
- It starts, but freezes at the Win8 Login with a blue screen (a rather warm blue, not the blue screen of death)
- It won't start at all, only after few attempts
- It won't shutdown
- It freezes while organizing files (e.g. copying files from A to B, but not even large amounts of files)

Again: those issues seem to be appearing completely at random, I wasn't able to reproduce them in any way.

Additionally: the WLAN connectivity is really bad.
The laptop isn't able to find networks, while my laptop has no problems with it.
And when it does find them and connects, the connection gets lost - again: no clue why.

This surprises me the most, because in the tests and reviews I've read the connectivity got praises everywhere.

Should I factory reset it?
Run through some specific tests?
Or is is hopeless, because there're so many issues with it?

I would appreciate your help!

Answer:Some issues with Satellite U920T-100


>Should I factory reset it?

I think you should do that because the described issue can be related to system problems as well as hardware issue (i.e HDD). The factory recovery helps you to check if its software or hardware related problem.

Usually all software (system) problems could be solved by recovery process. Hardware problems would continue.

So from my point of view, system recovery is the first step you should try to perform in order to solve the issue.
In case this does not help, an hardware issue (HDD or RAM) can be possible and since the notebook is still covered by warranty, I would recommend you to contact the service in order to check the unit.

Hope my advice could help you a little bit

1 more replies
Relevance 61.09%

Since i installed MS office 2013 the touch screen function is not available any more in the system settings.
Who can help me?

Best regards J?rgen

Answer:Satellite u920t - Touchscreen does not work

Hi Juergen

Which machine do you have?
Have you tried to remove Office and test functionality again?

6 more replies
Relevance 61.09%

The microphone and the webcam do not work.
Can you give me a solution.
I downloaded the Sound System drivers unsuccessfully.
Thank you for your help.

More replies
Relevance 61.09%


after the windows creator update, i get BCD error message 34, i have run the following:

bootrec /fixmbr
bootrev /fixboot
bootrec /rebuildbcd - this gives and error message of 'a device attached to the system i not functioning'

I have managed to go to the c: drive and copy all data to a USB stick

was going to run Toshiba maintence and recover HDD, does this set the machine back to factory defaults as it says it will erase all drives and partitions ?



More replies
Relevance 61.09%

Hello someone can hepl me?

I can?t use my webcam, it doesn?t works.

When i go to device administrator in the image devices I haven't any webcam, and I have a unknown device but it can't search the correct driver in internet,

Where is the webcam driver in the Toshiba support section?
I think this is the problem but could be another one.

Can someone help me?

Answer:Satellite U920T - webcam is missing

Hi dude

What system do you use?

As far as I know the Satellite U920T where preinstalled and delivered with Windows 8

The webcam software is not available for Windows 8 because the system contains and provide an own webcam driver. This means that webcam should be recognized automatically.

Feedback is much appreciated.

7 more replies
Relevance 61.09%

I have a fresh system with Win 8.1 64bit ??but in the course of my installations leads something to this problem.
I never had this trouble.

Who can help me?
Every time I have to renew system but it does not help.

greeting markus

Answer:Satellite U920t . Win 8.1 64bit swiches from dpc

Sorry matte but could you provide more details to your issue and could you describe this problem in detail

Your post is not very helpful and more details would be required.

3 more replies
Relevance 61.09%


My display settings say: generic pnp monitor with a driver date of 2006. Updating the display settings does not change this.
What is the proper display driver for this laptop and how can i change it?

Answer:Old display driver for Satellite U920T-10J

Proper display driver you can find on Toshiba download page -
There you can find last and tested drivers.
All drives offered there are part of original recovery image when you get notebook with preinstalled operating system.

2 more replies
Relevance 61.09%

Hello together,

i have been using nice nice device now since a few weeks and starting to get troubles with it.

I have the problem that randomly the touchscreen get without any function, i can touch the screen
however i want but without any reaction.

It just starts without starting any applications or anything before, i just browsing in the web and from one second to another.

If i restart the PC, everything is working normal again, i still using the drivers that were pre-installed and did not any changes to the Drivers so far.

Any suggestions what could cause this issue ?

Kind Regards

Answer:Satellite U920T-10G - touchscreen without any function


In my opinion an process which controls the touchscreen hangs or does not response anymore and therefore you cannot get the touchscreen function to work.

Would recommend to reinstall the +Toshiba System Driver+ from Toshiba EU driver page.
If this does not help try the system recovery and test the unit with factory settings.

9 more replies
Relevance 61.09%

Has anyone upgraded a Toshiba U920T to Windows 10?

I only ask because that model is not listed in the Toshiba Tempro list of models that can be upgraded. So am I stuck with Windows 8.1?

My part no is PSUL1E-00D00JEN; SER No:: ZC128613H

Answer:No Windows 10 support for Satellite U920T?

According to this Toshiba page: “models supported for upgrade to Windows 10”, the Satellite U920T will not get Win 10 drivers.

Models not listed do not support an upgrade to Windows 10.

3 more replies
Relevance 61.09%

Anyone elses touchscreen freezing for extended periods?

Answer:Satellite U920T-117 - freezing touchscreen

Have you noticed it from the first moment of usage?

5 more replies
Relevance 61.09%

Hello, I need to be able to connect my U920T to VGA projector for presentations. I bought an HDMI to VGA adaptor which works fine for the video but not the audio. Is there a setting I can change to force to laptop to use to internal speakers rather than output through the HDMI?

Answer:Satellite U920T connecting to VGA projector

>I bought an HDMI to VGA adaptor which works fine for the video but not the audio

VGA port/cable does not support audio. You can send only video signals.
To get audio signal you would need to connect the notebook to the projector additionally using an audio cable.
Maybe you could connect the notebook?s headphone jack with projectors audio IN port (if available)

1 more replies
Relevance 60.68%

Error BSOD Toshiba U920T card reader and Windows 8.1

Whenever I do a Scan, Format, Copy or Delete operation on my internal SDCARD I receive this error.

I have tested everything, all drivers are updated and it happens even with laptop in safe mode.

I even experimented with SDCARD formatted with Fat32, exFat and with NTFS.

This happens with the internal reader, if I use an external SDCARD reader connected to USB, there isn?t any problem, so there is no physical problem with cards.

I use 2 SD, one with 128GB and the other with 32GB.

If 32GB inserted, I do a disk>properties>scan and comes the BSOD saying FAT_FILE_SYSTEM without number

If 128GB inserted, I do a scan and comes the BSOD saying KMODE_EXCEPTION_NOT_HANDLED no number

Anyone has any idea or my internal card reader needs to go guarantee?

Answer:Satellite U920T - SD card reader error

It looks like the internal SD card reader does not handle the inserted cards properly.
According to the notebook specifications (user manual) the card reader supports the SD card, SDHC and SDXC cards.

The card reader supports
SD cards up to 8GB
SDHC card (4GB/8GB/16GB/32GB)
SDXC card up to 64GB

3 more replies
Relevance 60.68%

Any one knows if there is a service manual for this model or schematic of inside this computer with the back cover off .


Answer:Satellite U920T-11C: How to insert additional RAM modules?

The Satellite U920T memory is not user upgradable. This means that if you would like to upgrade the memory, you should contact a Toshiba authorized service provider for assistance.
In case you would try to disassemble the notebook by youself, you would lose the warranty validity.

But from my knowledge the Satellite U920T series supports only ONE memory slot and only one memory module (max 8GB RAM) can be installed. So even if you would like to upgrade the memory, you are limited to 8GB RAM.

4 more replies
Relevance 60.68%

I have the Toshiba u920t factory standard laptop and after a reboot the volume keys (F9 and F10) do not work.
I need to run the Toshiba Function Keys software and select Repair which fixes the problem until the next reboot.

How do I fix this annoying little problem?

Answer:Satellite U920T - volume keys are not working

Is it possible to use the volume key in connection with FN button; like Fn + F9 or Fn + F10?

If yes, please check this:

+How to change the Function Keys Mode+

The function key mode allows you to use the function key without pressing the FN button
In case the function key mode is disabled, you have to use additional Fn key

1 more replies
Relevance 60.68%

Please read this fully before replying with your copied and pasted replies.

My touchscreen used to stop working but was always fixed with a machine restart.
Now it's not working at all and *I have already tried everything posted elsewhere in this forum*.

I have tried changing the battery power settings, trying to update drivers (not exactly sure which is the right one though!?).

Please can someone help because it's a new machine and it is very frustrating.

Serial Number: 7D054633H
Model: Toshiba Satellite U920t-10P PSUL1E-01900JEN

Many thanks in advance.

Answer:Touch screen not working for Satellite U920t-10P

> Please read this fully before replying with your copied and pasted replies.
IMHO I don?t think that someone here in the forum doesn?t read the messages before replaying?
I hope this part of your message is just a result of frustration due to the notebook malfunction...

Back to your issue:
> I have already tried everything posted elsewhere in this forum.
?and what does this mean? What did you try exactly?
Did you system reset and factory settings?

If not try it and in case this does not help you the notebook?s hardware might be affected which requires further hardware checks by authorized service engineer

9 more replies
Relevance 60.68%

Hi, I have just killed my GNSS Driver. I have found one Lenovo 8bit but dosn't work.
Is there another Link?



Answer:Re: Satellite U920T-100 - need Broadcom GNSS Driver

Hi Heinz

Which GNSS do you use?
I mean I don?t think it is Toshiba related issue.

3 more replies
Relevance 60.68%


as I know the 920T -100 has NFC possibilities ... but I can't install the drivers from support page.

While trying, the allow change pops up, yes and then nothing happens.
I have unpacked the package with 7zip and started the setup, it is checking the system and its all ok and it ends with a warning there was a script fault.

I have tried to find the Intel NFC Software Kit, but cant find.

Any help for me?

Regards Heinz

Answer:Satellite U920T-100: NFC Win 8.1 driver doesn't load

>as I know the 920T -100 has NFC possibilities..
I found the details about the Satellite U920T-100 and the specifications page (it?s in German but can be translated) and the NFC is not listed there.

The NFC (near-field communication) is provided with some U920T models (for example U920T-117) but it looks like its not available for Satellite U920T-100.

5 more replies
Relevance 60.68%


I just purchased the U920T-11C a few days ago.
I like it but there a few issues they are putting me off and make me want to return it.

The first issue is the loud fan noise that comes on. Is there anyway to turn this off?

It happens about 15 mins into using the web and then goes on and off every 5 mins or so. It is really loud and being in quiet room it is noticeable.

Is there anything I can do to stop this? I am only using the web and not running any other programs.

Also I have noticed the touchscreen fails to respond for no particular reason. I don't know if there is a pattern but it is frustrating when it just stops for no reason and then sometimes just works again.

Looking at these forums it seems like it is a common problem with the Toshiba. I have a few days before I can return so if these are not solved I think I might just go form the Samsun ATIV Book 9 Lite instead.


Answer:Satellite U920T-11C fan noise and touchscreen fails sometimes

> It happens about 15 mins into using the web and then goes on and off every 5 mins or so. It is really loud and being in quiet room it is noticeable.

I assume the noise is coming from the fans which need to run faster in case the internal temperature would increase.
What you could do is to change the cooling module performance in single power plan.
You could also decrease the CPU performance. This would lead to smaller heat dissipation and the fans would slow down.

> Also I have noticed the touchscreen fails to respond for no particular reason. I don't know if there is a pattern but it is frustrating when it just stops for no reason and then sometimes just works again

You could try to calibrate the digitizer
Go to control panel (Windows key + X -> control panel) -> ?Tablet PC setting?.

The first tab ?Display? contains options like ?Configure the pen and touch display?.
Here you should be able to start Setup and to identify the touch screen.

The first option should contain ?1 internal LCD?
At the bottom you could find button to calibrate and reset the settings for this internal LCD.

But it could be also an hardware malfunction. I cannot say for sure why this happens but maybe an technician should take a look on the hardware.

4 more replies
Relevance 60.68%

I have just purchased a Satellite U920T. It is running very slow internet speeds. Speedtest generally shows between 1 and 2mbps. I have tried other laptops sitting next to it I can get speeds of 18-20mbps.

Is there a driver upgrade that will fix this or is there a hardware fault that will need repair?

Answer:Satellite U920T/01Y - very slow internet speed

Hardware fault?
I doubt?

First of all it would be interesting to know what connection do you use? Lan or WLan?

Secondly: was the notebook connected to the AC adaptor or its running with battery power?

Thirdly: the internet speed depends on the internet connection, server and all the devices which shares the same line? so if more notebooks and other devices are connected to the same router, the data throughput might be lower?

2 more replies
Relevance 60.68%

hello everyone
I have upgraded to win 10 on my notebook & since then I lost the touch ability of my screen, it's working now as a regular display monitor.
I've been searching for many weeks on the net for a solution but I realized that Toshiba doesn't care about solving the issue so anyone have reached a solution? it seems to be a driver or a software issue related to win 8.1 & 10.

Answer:Satellite U920T touchscreen does not work using Windows 10

Hi there.

Same as Dr. Joe.... I also upgraded to Windows 10 and lost touch screen and also camera. I reverted to Windows 8.1 and I still have no Touch Screen. I appear to have lost my HID Touch Screen drivers as well.

Anybody got any thoughts on how to restore the touch screen drivers? I can't find them in the Toshiba driver download section after hours of research.

1 more replies
Relevance 60.68%

The touch screen on my Satellite U920T does not work since a couple of days back.
I cannot find any settings for touch or any touch device (apart from the touchpad) in the device manager.

I'm unsure exaclty when it started to malfunction.
I installed the Windows 8.1 some months ago and had some problem with the wireless card in the beginning, but the issue with the touch screen just appeard this week.

Which Toshiba driver controls the touch screen?
Is this a hardware or software issue?

Answer:Satellite U920T - Touch screen not working


To be honest there are no special drivers to control the touchscreen.
The driver is provided by Windows system.

I think you should recover the notebook back to factory settings but I?m afraid this will not solve the issue. It smells like hardware related problem since I found some threads here in this forum about the touchscreen malfunction and mostly the issue could be solved by service agents.

By the way: Before running the recovery process try to configure the pen and touch display.
Go to control panel (Windows key + X -> control panel) -> ?Tablet PC setting?.
The first tab ?Display? contains options like ?Configure the pen and touch display?.
Here you should be able to start Setup and to identify the touch screen.
The first option should contain ?1 internal LCD?
At the bottom you could find button to calibrate and reset the settings for this internal LCD.

19 more replies
Relevance 60.68%


my hard disk was playing up so i and refused to boot with blue screen error 34, after trying everthing else i decided to use the toshiba harddisk recovery tool that was on the recovery partition.

this has deleted all the partitions and i am no unable to load any operating system, i am looking for anyone that has a recovery disc for this system so i can the restore it back to factory defaults.


More replies
Relevance 60.68%

Since 2 weeks my microfone dont work in skype.
Also my touchscreen dont working.

How to pepair?

Answer:Satellite U920T-10J: microphone and touchscreen not working

Regarding the touchscreen issue:
Does it happen while the screen is pushed up?

I read about the similar issue in different thread and this problem could be related to lose connection.

But check firstly this workaround:
1. Window+run
2 .type services.msc
3. go to Human interface device access
4. right click --->property---->start up type----->automatic (delay start)

But if this will not work, the issue could be caused due to hardware malfunction and such kind of issues must be fixed by authorized service provider.

Regarding the internal mic issue:
Please check if internal mic appears in control panel – sound – recording device
Check also whether all recording device are enabled. Click right and ensure that both options “show disabled devices” / “show hidden devices” were marked.

Also the Skype sound settings should be checked. The internal mic should be chosen as default mic.

1 more replies
Relevance 60.68%

The screen has stopped working on a relatively new U920t. It displays in second screen mode on the TV but the actual screen does not light up at all in either laptop or tablet mode.

Any help in this matter would be appreciated.

Answer:Satellite U920T screen has stopped working

> It displays in second screen mode on the TV but the actual screen does not light up at all in either laptop or tablet mode.

This means that there is nothing wrong with the graphic chip on the motherboard but probably the connection between the display and motherboard isn?t OK or maybe the internal display malfunctions.

Fact is that this is a hardware problem and you should contact the Toshiba authorized service provider in your country to get it fixed.
If warranty is valid, the notebook should be repaired free of charge.


5 more replies
Relevance 59.86%


i have following Problem with my U920T. The sound with the built-in speakers is perfekt, but if i use headphones the sound gets very quiet nearly unhearable.
I tested several headphones und different settings of the software. I also tried installing all Windowsupdates and the driver updates incl BIOS from the Toshiba homepage nad drivers from realtek.
Now i reinstalled Windows but the problem still exists.
I still thinks is a driver problem but have no idea what to do now.

I hope for fast help

regards 7even

Answer:Satellite U920T - sound with headphones quiet and distorted

That?s really strange but I think there is problem with some wrong settings.
I don't know how do you test your headphones but make some test with browser player.
Open Internet Explorer and open this test page. Start for instance my favourite In the Mix radio and when music runs click with left mouse button on speaker icon and open option Mixer.
Your IE will be listed there. You can move volume level for speakers but for IE too.
Set both of them on the 50% and check if the problem persists.

I use headphones pretty often but I?ve never noticed such problem.
Please test it and send some feedback.

5 more replies
Relevance 59.86%

My touch screen as stopped working. It was working fine, screen went to sleep and when I woke it up the touch screen had stopped working. Not sure if I may have push or touched something to lock or deactivate the touch screen?

There is a function key to lock the touch pad (mouse pad) on the keyboard but nothing obvious for the screen.

Answer:Satellite U920T - touch screen has stopped working

If you restart Windows does it work again?

If not, you may need to send the tablet to an authorized Toshiba repair center.

9 more replies
Relevance 59.86%

Hi Folks,

is there some one who has WIDI working? AFAIC there was a WIDI Symbol in Device Manager @W7, after upgrading to W8.1 there is no way to get it work.

Trying to use Intel Display Driver fails because customized toshiba Driver, the latest Toshiba Driver is dated with 28.10.2013 that should be an early W8.1 Driver if not W7.

Is this something like the Broadcom GNSS Feature? Build in but still not usable?

Answer:Satellite U920T-100 PSUL1E - WIDI is not working after Win 8.1 upgrade


According to Toshiba information which I found in the technical support bulletin document, the Intel Wireless Display is no longer supported on Windows 8.1, but you may be able to connect to external display wirelessly, if your computer supports Miracast?.

Here the link to the doc:

Important notice for users of Wireless Display (WiDi)

By the way: the Intel display driver can be installed and updated but you have to do that within the device manager. You have to download an zip package containing single driver files and then you could update the driver using the advanced procedure within the device manager which allows you to choose the driver folder containing the single files.

3 more replies
Relevance 59.86%

Hello, Good morning/ evening ...
I'm using ( Satellite U920T) and recently upgraded my tablet to Windows 10
but after that, the function keys, volume, brightness, FN key, and even the backlight doesn't work anymore !!

I have tried to recover the system and to update driver's software but nothing worked ..

I use these keys all the time and now it's really hard without them !!

What's the problem? what should I do?

Answer:Satellite U920T - Function keys not working after update to Win 10

The problem is that Satellite U920T isn’t listed as Win 10 supported unit and therefore the Win 10 Toshiba drivers and software which controls the FN keys isn’t released.
But as far as I know to use the FN keys, the Toshiba System driver as well as Flash Card Support Utility must be installed.

For all Toshiba Win 10 supported units, the drivers can be downloaded from this page:

Maybe you could try the drivers released for other Win 10 supported notebook models…
I’m not quite sure if the software will be fully compatible with your U920T model but its definitely worth a try…

1 more replies
Relevance 59.86%

Hi Forum,

I am new here and am having a problem I can't solve by my own, so am asking for help.
I am using a Toschiba Satellite U920T-100 since more than a year.

Since around 1 week, once I slide up the display to have access to keyboard, the touchscreen does not work anymore. Once folded (keyboard hidden) touchscreen works.
I downloaded most of the drivers, re-istalled, even did a "set back" to cancel last Windows Update... etc.

Trying to modify touchscreen settings under control panel, I receive a message "touch- and pen settings are not available. contact pc-manufacturer (error = 0)"

Does anybody have an idea what to do?

Ane more, but might not be connected to the problem above: Under device manager, "INTEL WiUSB" entry shows a yellow exclamation mark.

Would be great if someone could help. Thanks!


Answer:Satellite U920T - Touchscreen disabled when display is slided out


I have exactly the opposite problem, my touchscreen is disabled when the keyboard is slided in and enabled when slided out.

I have contacted Toshiba support, but the only answer they have is to reset Windows!

Thank you for any actual solution.

12 more replies
Relevance 59.86%

Hi there,
Today my laptop (windows 8.1) ran out of battery. Later when it was charged again, only a black screen with a cursor appears. Additional the power button does not work. When I press the power button the laptop does not shut down nor boot again, just the black screen with the cursor appears again. Alt+Ctrl+Del does not work either... I don't know what I can do else. Can anybody solve this problem?
Thank you very much for your help

Answer:toshiba satellite u920t black screen with cursor

Press and hold the power button - does it turn off and on again ?
if so do three times in quick succession - this should trigger the repair your computer screen - select start up repair - see if this solves the problem.
If you can't get to that point do you have a windows DVD?

1 more replies
Relevance 59.86%

I have a Satellite U920t.

When I powered up this morning, Windows displayed a message "Keep your PC on until this is done. Installing update I of 5...".

This status stayed on for ages, in fact, I left it on for hours hoping that it was a large update file, I even went out shopping and when I got back home, it was still displaying the same.

I tried pressing ALT-DEL, but nothing happened. I then powered the PC down, left it for a few minutes and powered it back up, but the PC just came straight back up with the same update message!!!

I also noticed that after the PC was supposedly powered off, the system drive LED would blink on and off intermittently as though it is actually still running or locked.

Bearing in mind that this PC uses solid state SSD drive, and I have no way to remove power from the unit completely, I suppose that I am actually not turning the process off.

Can anyone tell me how I can get this PC out of this loop and get my PC back working again please?

I tried looking up the web on another PC, but all the information seems all over the place.

I presume that this is really a Microsoft issue, but I would really love to know how to get back into my PC again.


Answer:Satellite U920t: Win update - Unable to reboot even when power off/on


Did you try to press and hold the power button 4 seconds long?
Usually this should interrupt the loop process.

Try also this:
Power up the unit and press F12 button. Now you should see an boot menu where you could choose certain devices. Last option should be HDD recovery.

Chosing this HDD Recovery option would allow you to reset the system back to the factory settings.
Check it out!

3 more replies
Relevance 59.04%

The internal SSD-Drive 128GB from my Toshiba Satellite U920T-101 is to small.
How can I change the internal 128GB SSD to a new 500GB SSD Drive.
Is there a manual for the SSD change available?

Many thanks.

Answer:Satellite U920T: Change internal 128GB SSD to 500GB SSD Drive

Due to specific design SSD upgrade should be done by authorized service. To have full access to build in SSD almost whole machine must be disassembled so I recommend you to contact nearest authorized Toshiba service provider and ask for opinion and they can help you with this.

3 more replies
Relevance 59.04%

Just opened my new u920t-117, my first time buying a Toshiba, 5 mins in and excitement has started to turn to worry.

I really hope its me doing something simple wrong, or at worst a software issue.

At no stage has the touch function worked (neither in tablet or laptop mode).
In control panel --> System under Pen & Touch it says "no pen or touch input is available for this display" just like my last computer that had no touch screen.

Does this mean there is a problem with the driver or something.

Also it seems when i click shut down it shuts down and about 5 secs later starts up again.

Answer:Satellite U920T-117 - touch screen is not working & shut down restarts

Hi stephen

> I really hope its me doing something simple wrong, or at worst a software issue.

I’m afraid the worst case is a hardware malfunction and I guess your Satellite U920T touch screen malfunctions.

I read in other thread about the similar issue and it looks like the service engineers needs to be contacted in order to solve such touch screen problems.

I don’t know if you could ask your dealer for a unit replacement but in case the dealer would not replace the notebook, get in contact with an Toshiba ASP in your country to fix it.

2 more replies
Relevance 59.04%

Hi everyone, I'd really like to get some help here.

My relatively new Satellite U920T-10G blacks out for no reason. I turned it on as tablet and when I pulled the keyboard, it just went black. At first, when I hid the keyboard the screen will just work again but now it is just not working anyway (eventhough I see its on!) Iam sure I must be missing something as this did not happen in the couple of months Ive been using it.

Thank you in advance!!!


Answer:Satellite U920t black out - lights blinking but screen is completely out

Hi Claudia

I don?t have this machine and cannot say what the problem can be. Try to roll back OS to earlier time when it worked just to see if this will help. If not try to reinstall OS using recovery image installation and test it with ?factory settings?.

2 more replies
Relevance 59.04%

My U920 has been goten worst every day, first it was the thouchscreen, then the cameras and finnally today the screen has stoped working.

The ribon attachment has problems, don't know if I'm the only one or if is a design problem, but the main problemhas been the total lack of support from Toshiba.

Amazing how bad can costumer service be....

Answer:Satellite U920T - display, touchscreen and camera has stopped working

I don?t understand why you are not satisfied with the consumer service but fact is that in case of hardware problems, you should always contact the local Toshiba authorized service provider which is available in your country.

How to now if it?s really an hardware problem or maybe just an software issue (corrupt system)?
There is a very simple method and workaround:
In most cases if you recover the notebook back to the factory settings, the software issues should be fixed the notebook should work properly.

In case the recovery does not solve the notebook problems, the notebook?s hardware might be affected. In such case (as already mentioned above) you will need additional help from notebook engineer.

4 more replies
Relevance 59.04%

Can we charge a u920t ultrabook on solar powered voltaic charger

More replies
Relevance 59.04%

I've been using my u920t for almost 10 mont and i really like that i can still use the touchscreen when the keyboard ist out.

But a couple of days ago it stopped working. I don't remeber changing anything.

Windows now tells me the screen is not a touchscreen.
Once i put the screen down and go into tablet mode everything works fine.
Tablet PC setting in the control panel also disappear once the keyboard ist out..

I tried reinstalling the driver.
I also did a windows 8 refresh (no backup unfortunately)

Any ideas?

Thank you for your help.

Answer:Satellite U920T - when I slide out the keyboard touchscreen no longer works

> Tablet PC setting in the control panel also disappear once the keyboard ist out..
I assume this should be OK since the tablet PC settings should be available only if the notebook is used in ?tablet mode?

The point is that this notebook can be used in three different modes.
1) tablet mode -> the keyboard and touchpad are pulled in and only touchscreen can be used
2) laptop mode -> the keyboard and touchpad are pulled out
3) photography mode -> keyboard is pulled in but touchpad is pulled out and can be used as well as the touchscreen.

I?m not quite sure if the ?orientation lock button? (on the left side) would affect the touchscreen but fact is that using this button the automatic rotation of the screen orientation can be enabled or disabled.
If you are operating the computer in laptop or in photography mode, the screen orientation will always be in Landscape mode.

Please check also if the touch display has been calibrated properly
Go to control panel (win key + x control panel) -> Tablet PC settings

Here you will find the first tab called ?Display?
Click on ?Setup? button to start the setup where you could identify the touchscreen
In bottom area called ?display options? you could calibrate the touch display.

6 more replies
Relevance 59.04%


Can somebody please point me in the right direction regarding a spare part for my ultrabook.

It's the charging port and it has "130122-E5" stamped on it.

Thanks in advance


Answer:Satellite U920T - power cord spare part required

In my opinion you should get in contact with local ASP.

I think this will be the best chance to get a compatible part for a Toshiba notebook.

Usually the ASP will be able to order such part from Toshiba head warehouse

1 more replies
Relevance 59.04%

Hello everybody,

I just bought a "half" of an U920T: a laptop without the display(which was literally ripped off, you could see the bent hinges and what is left of the cable).
It's a great piece of hardware and I can use it with an external monitor, thanks to the HDMI connection.

What is the problem?
I only get video signal on the HDMI display, when windows(10) is loaded.

What do I want?
I would very much like to access the bios settings and set the primary output to HDMI, if possible.

I have already tried:
- removed the display cable from the mainboard
- using the F4 and the Fn+F4 to switch between displays. (it only works in windows)
- using the Toshiba System Settings Windows App. (there is no "video output" setting there)

Would any of you who have a similar model be so kind as to:
1. Check their bios to see if the option is available?
2. Upload a picture with the location of this setting in bios, or even better a video?

Thank you!!

More replies
Relevance 59.04%

Hello there,

Since yesterday the touchscreen is not working when the Satellite u920T is in laptop position. When I put the Satellite u920t is in tablet position it works. All the two years before the touchscreen also worked in laptop position (keyboard slided out)
Can you solve this?


Edwin Stenneke

More replies
Relevance 59.04%

This morning i turned on my U920T-10J but the screen stayed black.

At first I thought the screen was broken but in "tablet mode" the screen went on. Now when i want to slide out the keyboard the screen goes black again.

How can this problem be solved?

Answer:Satellite U920T - screen turns black when sliding out the keyboard


For me it looks like a loose connection somewhere between the display and the motherboard.
This might be possible reason for display blackouts while sliding in and out.

I guess this cannot be solved easily and I think this is a job for an technician (authorized service provider). I recommend you to contact the service technician in your country to get the notebook fixed. Hopefully the warranty is still valid in order to fix it free of charge.

I hope this can be fixed?. I keep finger crossed.

3 more replies
Relevance 58.63%

Despite having it for 2 days, I'm only getting 1 hour. My laptop gets 6 or 7 hours with the same settings. This is rather disappointing for a tablet as I thought it'd last longer than just a mere hour. Is there a setting I need to change?

And the fan kicks in so often it becomes annoying. It sounds like a small strimmer, or a moped and I'm sure it'll bother students in the college campus library.

Answer:Battery life in Satellite U920T and annoying frequent buzzing fan spinup

>is there a setting I need to change?

According to the Satellite U920T specs page where the details about the battery working time are mentioned, you should be able to use the notebook up to 4 hours running with battery power.
You should know that battery working time depends on notebook usage. Very bright display settings may reduce the battery working time dramatically. Also running heavy performance applications like game or graphic editor tools would decrease the battery working time.

But the notebook seems to be very new and the battery isn?t calibrated therefore I would recommend you to calibrate the battery firstly. The calibration means charging and discharging the battery fully and to repeat this procedure several times in the row? after some days of usage and calibration, the battery should reach the full performance level.

1 more replies
Relevance 58.63%


From the list of drivers available for the Satellite U920T notebook, which one handles the pen and touch screen facility?


Answer:What tool or driver handles touch screen facility of Satellite U920T

An essential Toshiba software/tool which needs to be installed for Win 8 and Windows 8.1 is Toshiba System Driver.

But Win 8 and Win 8.1 provides own drivers to control the 10 finger capacitive touch screen.

1 more replies
Relevance 58.63%

Hi All,

my 2 yr old U920t laptop/tablet satellite ultrabook has poor battery life. The battery will only last a maximum of 2 hrs before requiring recharging under normal word doc/excel data entry.

Any ideas on how i can improve it?

The Toshiba pc health monitor function continually informs me that I need to replace the battery due to normal wear and tear but I thought the battery being an 'internal' item means it cant be replaced?

If anyone can offer some advice that would be great!

Answer:Satellite U920T - short battery working time after 2 years of usage


In my opinion there is no some kind of ?rule? or ?norm? about battery life in general. On some machines battery hold capacity for longer period of time comparing it with other notebook models.
Fact is that over time battery will lose the capacity and result will be shorter working hours.

You can try to increase working hours changing some power options and shutting off some useless background processes.
Many newer notebook models have newer design where battery cannot be removed so simply and it is placed under the bottom cover but it can be replaced too. One day when you need new one contact nearest Toshiba service provider and they can replace it for you.

2 more replies
Relevance 57.81%

Hi there,

Today my laptop (windows 8.1) ran out of battery. Later when it was charged again, only a black screen with a cursor appears. Additional the power button does not work. When I press the power button the laptop does not shut down nor boot again, just the black screen with the cursor appears again. Alt+Ctrl+Del does not work either... I don't know what I can do else. Can anybody solve this problem?

Thank you very much for your help

More replies
Relevance 57.81%

I have the issue that the touch screen + front camera + back camera + windows button on the screen are not working.

I tried installing the display/graphics drivers but that did not helped.

I bought this laptop from Saudi Arabia and it is still under warranty but I am out of country so i cant claim the warranty as well.

someone please sort out this issue and tell me the solution or tell me what i should do?

Help will be really appreciated.
some details about my laptop:

Toshiba Satellite U920T-B919.
windows 8.1 update 64 bit.


Answer:Satellite U920T - front/back cam + touch screen + win button doesn't work

Since you mentioned different issues with your notebook, I think that in this case its advisable to recover the notebook back to factory settings just to check if all these problems are related to system problem.

Regarding the webcam: the Windows 8 /8.1 already contains the webcam drivers and therefore additional webcam driver installation isn?t possible. Additional webcam driver does not exist simply.

From my point of few the whole description smells a little bit like a hardware problem of the upper slide part where the touchscreen is part of.
The win button as well as the both cams are located there and probably there is some lose connection between the two parts (touchscreen and keyboard)

Anyway, as I said above, its advisable to recover the notebook to factory settings just to ensure that the system isn?t the troublemaker.
In case of hardware problems, you would need to get in contact with service available in your country.

7 more replies
Relevance 56.99%


In your opinions, what is the best way to remove the dust from the computer ???

Answer:the best way to remove dust ???

16 more replies
Relevance 56.17%

Hi! I have a T60 notebook. I have dust in the monitor witch i can not remove. The dust is not on the surface it is in the screen. I can see it if the monitor is powered on. It is annoying. What can i do? TIA,Gellért


Go to Solution.

Answer:dust in monitor - can't remove it

Welcome to the forum!If the machine is still under warranty, you should send it in and get the LCD replaced. If not, you'll have to do it by yourself, since the dust particles are stuck between the layers of the panel.Good luck.

4 more replies
Relevance 54.94%

Hi.... I have a Lenovo G580 for more than a year now... got it from my company as a gift, its warranty has ended... it worked superbly for a year, it still does but my biggest concern is that now it always stays 60 - 65 Degree C hot in idle conditions... using any heavy graphics application, it gets shut down automatically to prevent any further damage from overheating... Reason for that is the dust built up in it... I don't have a blower or cool hair dryer to use... the only way I think practicable is opening it's all screws and manually removing all the dust with the help of a brush or may be using a hot-air hair dryer (which I have) from far above... can someone guide me how to get rid of this dust with minimum disassembly possible...? any precautions also plz... I have the hardware maintenance manual with me but don't wanna try opening the lappy before knowing someone else's experience about it... Thanks....

Answer:How to remove dust from inside a Lenovo G580?

I would suggest buying a blow dryer, because you should do cleaning at regular intervals like once in every 6 months. You can refer to the user and maintenance manual for easy disassembly. Good Luck!

1 more replies
Relevance 54.12%

Hi all i just bought some dust off computer cleaner for my mouse, my mouse had lots of dust in it so i thought this would be great, I thought it was just canned air but now reading on the internet Ive heard people have died from it, it accidently sort of sprayed me in the face, my eyes started burning alittle, i went and flushed out my face and eyes with water like the label told me too. but is it safe to use my mouse with that stuff sprayed all over it? I plugged in a different mouse for now. Please reply Im very worried.

Answer:Computer dust cleaner for cleaning dust out of mouse good idea?

The only way that you can die from that stuff is if you intentionally inhale it. People inhale duster to get high. Some unfortunate people have died from it because it can freeze your lungs. Your mouse should be fine. Also, if you're using a PS/2 mouse, turn the computer off before you plug it back in.

6 more replies
Relevance 53.71%

The laptop is getting rather warm - how do I clean out the accumulation of dust.

Answer:How do I clean out the accumulation of dust on Satellite?


The cleaning procedure depends on notebook construction. On this forum many users use vacuum cleaner. You can try it. The best way is to disassemble the notebook and clean it properly.

If you don't have any experience, please don't do it on your own.

2 more replies
Relevance 53.71%

My 3 week old Satellite L650/0k3 is working well EXCEPT that it attracts dust. On the screen, the keyboard and the body. You could call it a dust magnet.

This does not affect its operation but my laptop is black and the dust is very visible. Yes, I admit I'm 'nit picking' but after forking out around $1000 I feel entitled to at least, comment. No, I don't wear silk clothing, in fact my clothes are mostly cotton.

Have any other owners experienced this problem? Does anyone have a solution?

Answer:Satellite L650/0K3 - Attracts dust


I think there is no problem with your notebook. I mean on black colour you see every dust grain but if it?s clean it looks great and has great reflections. Furthermore it?s depending on the room where you use the notebook. I assume if you use your notebook in bedroom there is a lot of more dust in the air as in a clean work room for example.

It?s the same with cars: Black car looks great if it?s washed and polished but few hours or days later you can see every dust grain on it. Silver cars have also a great shine when they are a little bit dirty and you don?t see any dust on it.
Absolutely the same and that?s no issue ;)

3 more replies
Relevance 53.71%

Hi dear community, I own a Lenovo Y-700-15ISK laptop,and as far as I know ,many users who own this laptop model and also the  -15ACZ model,have reported that the dust filter (the cloth) that is located on the air intake on the back side of the laptop,causes overheating of the CPU and the GPU and thermal throttling to the both,because it is so tick that it restricks the air to get through the air intake ,so the laptop doesn't have propper cooling!!!  And I have personally experienced that problem too!   And as a fix many of this laptop's users reccommend removing only the dust filter from air intake,but as a protection from dust accumulation into the laptop's fans,to be put a thinner air filter,or the best to not be put anything! My question is:will the 2 years warranty of my laptop void if the techs from the official service,remove ONLY the dust filter? The serial numer of the laptop is : PF0P7F48 The techs from the service are expecting a confirmation from Lenovo!If the warrany won't void they told me that they will remove the dust filter! Please tell me! Thanks in advance! Best regards!  

Lenovo-ideapad-Y700-bottom-644x501.jpg ?110 KB

More replies
Relevance 53.3%


After some weeks suddently i have a dust grain between display and front glas.
how can it get there and I must therefore send in the notebook to service?

Greetings from germany and sorry about my bad english.

Answer:Satellite P - Dust grain between display and front


I think it?s difficult to say something about this but I think in this case you can do nothing. The only chance is contacting an authorized service provider because the technicians can disassemble the notebook and check this case. If you disassemble the notebook yourself you will loose the warranty so I wouldn?t do this?

If you don?t know where is the nearest ASP you can search here: > Support & Downloads > Find an authorized service provider

Just contact the technicians. You will see that it?s interesting to talk with them a little bit and they are friendly. ;)

1 more replies
Relevance 53.3%

I have a problem with my Satellite A100-847, its overheating often. I really don???t know if I should go to the vent from down or should I take out the keyboard! The warranty is not a problem, I don???t have it anymore. My usual CPU temp is more then 80 deg.

Can anyone help me, please?

Answer:Satellite A100-847 - How to clean CPU vent from dust?

Try it with a normal vacuum cleaner.
Turn off your notebook. S*ck at the ventilator at entrance and exit. The most dust comes out.

2 more replies
Relevance 53.3%

*Hello there*
*I have the*
*I am having a problem in the display the presence of dust inside the screen*
*Is there a way to clean this dust*
*Note ( _its dust not dead pixels _*
*Thank you and please help quickly*

Answer:Satellite L505-144 - Dust inside the screen


Well, I never heard about dust inside the screen. Are you really sure and have you already tried to clean the screen using a microfiber cloth?

Fact is if there is a really problem with the screen you have to contact an authorized service provider and let the guys check the situation what it should be done now and if the screen needs replacing or not.

1 more replies
Relevance 52.89%

Hi all I'm new here

I have been having a overheating problem with my laptop for a while now. As with most people this usually is worst when gaming or using even 25% CPU load for any more than say 10 mins! I'm sick of it and i just got married.

Now before i lived with my wife i could run a 4x 12v xbox dc fan set-up using a 12v adapter and some soldering. A old metal amp cover was cut and used to place laptop on with fans underneath and cooling was always around or under 60 degrees even under decent load.

BUT now i live in a quiet house i realise how loud this set-up is and can rarely use it to cool the beast.
The problem has been there for a while but i want it fixed so i can use my toshie as a real laptop not a gaming system on a "life support machine".

I have opened the case to notice it had built up a fair amount of dust, this at first got me excited i thought it was an easy fix......but after cleaning it thoroughly it made absolutely no difference!

Sooo i went off to MSY brought some Arctic Silver thermo grease!!!!! Applied it and NOTHING (yes it was applied correctly) over 6 times i applied new paste and reassembled!! Still no luck..

So im here with no ideas left apart from one thing i thought of......

1.Ok so i can feel the CPU heat
2.The heat travels only say 1/2 way up the copper heat conductor (Thermal Module i think its called)
3.No heat is exhausted through the heat sink!!!!!!!!!!!!!!!!!!!!!!

My conclusion is the copper p... Read more

Answer:Satellite L500 PSLS9A overheats - No dust issue

Just wanted to add that at 50 degrees on my wife's similar laptop the heat exhausted through the heat sink is very warm/hot and her laptop never jumps over 50 degrees ( i did a real temp load test at 100% load for over 5 mins and it diddnt get hotter than 50 degrees!!!!!!!) at any temp on my laptop bieng 50 degrees idle or 70 degrees the exhausting air is always cold =(

The laptop has passed the warranty period as well =(

2 more replies
Relevance 52.89%


My fan gets louder by the day, and I think this is because there is a lot of dust inside my fan.
I have my laptop for about a year now, and live in an old house (= a lot of dust), so I was wondering: is there a tutorial somewhere on how to open it?

I can't find anything on this site, and on google neither.
The closest thing I found was this, but unfortunately, it does not cover my laptop :(.

So I was wondering, does anyone have a tutorial on how to do this?
Or some experience themselves with it? I am mostly wondering whether I only have to take off the bottom, or the keyboard too?

Oh, and a last question: how about my warranty? If I open my laptop, do I loose it?

Answer:Satellite A200-1TW: loud cooling module due to the dust


> Oh, and a last question: how about my warranty? If I open my laptop, do I loose it?
This is the most important reason why you should not disassemble your notebook!!!
Firstly you will lose the warranty? secondly you could damage other parts!

I?ve got other suggestion; why you don?t clean the ventilators using a compressed air spray?
There are different compressed air sprays designed especially for such procedures!
This will help you to remove dust and debris from the cooling modules?

I cleaned my fans many times using a compressed air? this helped a lot of time?

7 more replies
Relevance 52.07%


My product is : Satellite P50-A-12Z

Please notice my webcam used to work well, I'm very sure that I removed the plastic protection over the camera many time ago.

Now when I switch on the camera (I've tried from different apps) the image is unfocused (see attachment camera_1.jpg)

I have noticed it is focusing if I put something very close to the camera (see attachments camera_2.jpg and camera_3.jpg)

I have also noticed that the focus is a bit better (but still unfocused) if I press the frame of the laptop near the camera (see attachment camera_4.jpg)

You can see in the pictures there are some little spots in the picture. Is that dust? or any damage in the lens? I've also cleaned the Surface but it did not work?

Any help appreciated. Thank you

More replies
Relevance 51.25%


Have recently downloaded Opera browser & find the Synaptics scroll function no longer works !
All other funtions seem OK & scrolling is still fine with MS Explorer
Can anyone tell me if this can be fixed ?
[Using a Satellite 5200-902]

Also Touchpad light goes out after 5 seconds.[This is normal]
Does anyone know if it is possible to find the code & change this to say 60 seconds ?

Any help with the above would be appreciated

Answer:Satellite 5200 - Touchpad scrolling in Opera / Touchpad backlight

I?m not sure but I think the Opera explorer doesn?t support this option.

But if the Opera supports this option so maybe you have to enable it only in the Opera settings?
But sorry I don?t use the explorer and therefore I can?t give you a exactly instruction hoe to do it.

But play around with the settings or visit some Opera support sites

3 more replies
Relevance 50.84%

Hello Everyone,

My problem started after updating windows 8.1 to windows 10, of course!
First the touchpad just stopped working, for no reason.

My solution was to uninstall the drive and restart the laptop. And from time to time I had to do this proceed. Two weeks ago windows updated, and the touchpad issue's gone. . Unfortunately, another one appeared.

The feature "mousekey", which is turn it on at ease access to use the numeric keys to use them as a mouse, It's turning itself on. And doesn't matter how many times I turn it off, few seconds and it's on again.

I've tried uninstalling the drive, which after windows the last updating was "ELAN".

Then I replaced by the Toshiba drivers, which is "Synaptic", and uninstalled the drives ,the problem is the same. Because of that, I can't use my numeric key, which is annoying!! If anyone can come up with something I will be grateful.

More replies
Relevance 47.56%


I have a toshiba Satellite A300. Upon powering it up this morning I noticed the "Satellite" icon and the touch pad aren't lighting up as they normally do.
Still working normally but I'm sure they used to be lighted whenever the laptop was on, or im not so sure now?

Help me pls. thanks


Answer:Satellite A300 - Satellite icon and touchpad aren't lighting

Can you roll back the OS a day or two back to see if this will work again. Use please system restore tool and roll back the OS to earlier time.

On my Satellite A300 it is always on.

3 more replies
Relevance 43.46%

As soon as the first windows update runs the touchpad issues begin

More replies
Relevance 43.46%

Hello everyone, on my two month old lenovo g510 the left mouse button from the touchpad is very wobbly. The right mouse button is still fine. Is it possible to remove the button to see whats wrong with the left one? Or do I have to send my g510 to lenovo?! Thanks in advance.

Answer:Remove Touchpad Buttons G510

hi bagges,
Welcome to Lenovo Community Forums!
The touchpad for this model is attatched to the Top cover "The cover where your palm rests when typing"

You can find a guide here on how to remove the part.
Note: if the system is still within warranty period, I strongly suggest to have the laptop Touchpad fixed by lenovo technicians, Call Technical Team and have the assess the situation.

Solid Cruver

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

3 more replies
Relevance 43.46%

Hello, I was givin a used HP 17-e019dx that unfortunateky has alot of finger oil on the keyboard and trackpad. Is there an easy way to clean this off? 

More replies
Relevance 43.46%

The touch pad of my Satelite U920T-100 works when the lap top is started up, but some 10 seconds after I have logged in the touch pad does not work anymore.

I have tried all tips as posted at the FAQ's:
- disconnected all other devices
- external mouse works, but once this has been diconnected the touch pad remains "dead"
- FN-F9 gives no result
- checked touch pad settings: nothing abnormal
- removed and reinstalled touch pad drivers three times: no result, problem still exits.

When the lap top is started up in safe mode the touch pad works again (and continues to work), so probably some program is blocking the touch pad when the lap top is started up normally.

Don't know where to go from here. Does anyone have a suggestion on how this problem can be fixed?

Thnx & grtz,

Answer:Satelite U920T-100 - Touch pad does not work after log in

The problem disappeared for one day (and the touch pad continued to function) for one day after installing the BIOS update from 1/16/2014. However, the next day the same returned: approx. 10 seconds after logged in the touch pad stops to work....

Does anyone know how this problem can be fixed?

4 more replies
Relevance 43.05%

i have a yoga pro 3 1370, when i start an audio or video playing , it will dim or reduce volume after I staop using keyboard or touchpad.  I tried OKO and found no difference. 

Answer:audio and display dim when i remove my hands from touchpad

Go to system tray (Bottom right), find Harmony, right click and Disable it.
Now test to play again. Let me know what happens.

2 more replies
Relevance 43.05%


I have a U920T with 8.1 x64 and an history of BSOD.
For the second time, I had to use my backup image and re-install everything.

Windows 8.1 has the ability to create a personalized refresh image.
But when I run the recimg.exe instruction, I have a error with "entry point not found" linked with migcore.dll.

Does anyone know how to create such refresh image.
Based on my research on internet, it seems that there is an issue with Toshiba laptops...


Answer:Saellite U920T - Cannot create refresh image


> But when I run the recimg.exe instruction, I have a error with "entry point not found" linked with migcore.dll.

I read that this migcore.dll error appears in case you are trying to restore the Win 8 image running Win 8.1 system
I read in Microsoft forum that the recovery image function that appeared in Win 8 system was changed by the upgrade to Win 8.1.

So in case you are trying to restore the notebook to an early time point, I would recommend you to use the image created within the Win 8.1 system

1 more replies
Relevance 42.64%

Anyone have detailed instructions for removing and replacing the keyboard and touchpad on a Sony Vaio VGN-ZA570G? It seems that the keyboard hood is tight and I do not want to break anything. Special instructions for removing?
Star Tek

Answer:Sony Vaio PCG-9W1L remove keyboard and touchpad

Check instructions at this link:

Not the same model number but it may work.

1 more replies
Relevance 42.64%

My Acer Aspire 5755G has an overheating problem so I followed the instructions in a video to reach my fan and got my HDD, optical disk drive and removed all the required screws at the bottom. But when it came to unscrewing the touchpad, the entire part didn't come on camera properly. So I tried removing it myself and managed to get a few protrusions out of their slots (shown in pic). This took some Herculean effort so I am pretty sure I did it the wrong way. How can I get the whole thing out? My lap is out of warranty so I need to do it myself. [recovering disk space, attachment deleted by admin]

More replies
Relevance 42.23%

Hi everyone.

I purchased a brand new Satellite C50 yesterday. Everything is working fine, apart from the TouchPad won't allow me to scroll. Both the two finger scroll and the one finger at the side fail to work. I have tried to update drivers etc but apparently they are up to date. I don't know what else to do. It's really annoying.

Thanks in advance!!

Answer:Satellite C-50 - TouchPad issues


Have you checked all touchpad options and settings?
Please do this. try to change some different settings, including scrolling option, and check touchpad functionality.

2 more replies
Relevance 42.23%


Last week I received my brand new Toshiba C70-B-21C. After windows updates, the touchpad does not work anymore. My mouse does. I tried the options FN F5 and FN F9, but no result. Also dowloading the driver on toshiba site has no effect.

Restarting several times, and also deleting the touchpad from system settings do not help. The touchpad works in the first screen, but after entering my username and password, it stucks.

What to do now?



Answer:Re: Satellite C70-B-21C - touchpad does not work

Have you tried to roll back Windows to earlier time using system restore tool?
Test it. Choose last known point before Windows update was installed.

3 more replies
Relevance 42.23%

Hi Folks,
Following a hassle with malware and a virus (now fixed) - my touchpad is dead. I have reloaded the Touchpad drivers from my Utilities disk and rebooted but still no pad.
Is there a diagnostic or a redownload for the programs that run it??
Using a USB mouse ATM while I have no pad.

Im using a Satellite SM30 - bought in UK - Im in Sweden ATM.


Answer:Satellite M30: Touchpad dead

When you go into the device manager, what error does it show if any, for your touchpad, or is it completely missing from there? Also what malware/spyware/virus did you have? Did it infect your touchpad driver?

7 more replies
Relevance 42.23%

M60 164

the battery has gone flat in my wireless mouse, so is there a way of restarting the touchpad cos the curser will not move without it. i know i could get a new battery but if it happens again it may not be convenient.

Answer:How to restart the touchpad on my Satellite M60?


Try with FN+F9 key combination or check the mouse properties. There you will find a option for enabling/disabling.


2 more replies
Relevance 42.23%

Hi people!

I have a Satellite M50-A-118 and I can't scroll with my touchpad.
How can I fix this problem?

Answer:Satellite M50-A-118 - can't scroll using touchpad

Please check touchpad options and be sure that scrolling option is enabled.
Have you already done this?

8 more replies
Relevance 42.23%

Hi, I have a satellite a135. it has been great for two years and suddenly the touchpad has issues. While using, it switches from maximize to minimize etc. also the curser now has a small scrolling icon which appears whenever it wants. the switching between screens is not every time i hit is, it is like every 5th time or so, and it is driving me nuts!! I reset the touchpad to default, no change, restored my computer to a few weeks prior to this starting, nothing. One other thing, out of the blue, the touchpad icon started appearing on my task bar. It seems to happen most when on the scroll bar top or bottom. any assistance would be great,I have no idea where to start. Other than that, the touchpad works great.

Answer:Satellite touchpad problems

Does a usb mouse also do this?

If not, touchpads can be replaced.

If yes there is a software problem.

1 more replies
Relevance 42.23%

I have owned my satellitue A100 PSAANE-03G00DEN for about 4 weeks now and I really like it and am getting used to windows vista, but I have one problem and that is the touch pad.

It seems to do what it wants and minimizes the windows when I don't want it to and it is very annoying.

I have read another user's post but I am still no wiser as to what to do to stop the touch pad doing this. I am not computer litirate so any help would be most helpful.

Thanks Doreen

Answer:Touchpad do what it wants on Satellite Pro A100

Hi there,
did you tried a external mouse, to check if the same happens with it? Does the touchpad just minimizing windows or does other weird stuff happens, like jumping or wandering cursor?


3 more replies
Relevance 42.23%


I have had a Tosh C50-B-11L for just 2 weeks (to replace an old Tosh sat L300 that was very reliable).
I feel like throwing it away due to the response of the touchpad. It will freeze, or none responsive, erratic, will ignore taps,etc.Resulting in deletions on sites when the cursor was not where it appeared to
be. And is extremely frustrating, as simply I am unable to use the laptop to its potential.

I have got the latest Elan driver. I see that this seems to be an issue, that does not seem to be addressed properly by Toshiba.

Any suggestions? Could I remove the Elan drivers, and still have a working touchpad?
Or will I have to forget it and buy a hardware mouse (which rather defeats the point)

Thanks for any suggestions (I've done the F5/F9 stuff to no avail)

Answer:Satellite C50-B-11L - Erratic Touchpad

Looks like there's been no-one else here for a while. My question will probably go unanswered as well.

Personally, I think the touch pad you got was made at 3:30 on a friday afternoon, recently sorted someone's computer with exactly the same sort of problems. Turned out there was nothing at all wrong with his computer, it was the wireless mouse getting funky.

But there's something else that's worth looking at too, it's part of a Desktop Help tutorial I wrote and it might be relevant to your problems as well. Remember, when you're going through this process to dump all the Toshiba proprietry rubbish as well and let Windows itself handle all of these functions, you'll quickly discover that Windows isn't all that slow after all.

Mods - please feel free to use any or all of the following text as a sticky thread, it really will help a lot of people.

Shamefully, this forum doesn't allow file attachments and has a character limit on post size. OK. Just means I have to spread the text over 2 posts. Starting to remind me of my troubles with getting a new BIOS.

Background Programs

This is the most common problem with Windows, programs running in the background. Some programs like your antivirus software have to run constantly in the background so that they can check every file as it's opened and make sure you're not about to trigger a virus. Some programs will set themselves up to be running in the background so that when you click the icon to start the program it app... Read more

2 more replies
Relevance 42.23%

We got a satelite c50-b-140, and the touchpad is almost unusable.

It keeps freezing sporadically. and is very frustrating to use.
machine in win 8.

Can anyone advise, if this is a known issue, or is there a fix for it??

Answer:Satellite C50-B-140 - touchpad is almost unusable


I?m not quite sure what kind of touchpad your notebook support because there are two different touchpad modules: Synaptics and ELAN.

However, you can check this detail in control panel ? mouse ? last tab (settings button)

If you would find out what touchpad your notebook supports, visit the Toshiba EU driver page an download the touchpad driver for the touchpad module.

The new Synaptics and ELAN drivers were released some weeks ago? therefore its advisable to check new driver version.

3 more replies
Relevance 42.23%

Hi, I have been having some problems with the touchpad on my *Toshiba Satellite C50-A-157* laptop.

I use windows 8, and i have had my laptop for a couple of weeks, but all vof a sudden,
I can only use the touchpad and operate the cursor when i have either of the mouse buttons held down.
I have been having to use the "Tab" key and the "Arrow Keys" to navigate through menus and options.

The *F5* key does not work and i have already tried updating/reinstalling the device drivers. Troubleshooting does not seem to work either.

However, whenever i have not got the mouse button pressed down, and the sursor is not movning, when i move my finger up and down on the touchpad, it will navigate through the vertical series of options closest to the left edge of the screen.

For example, in the windows 8 start menu, the mouse will be stationary in the middle of the screen, but when i move my finger up and down on the mouse pad, it seems to scroll through the tiles on the left of the menu, highlighting each one on the way up or down.

I realise this is quite a long, boring post, so thanks for reading this far and any help/suggestions you can give will be greatly appreciated, thanks.

Answer:Touchpad Problems on my Satellite C50-A-157

It is really strange issue. Try to roll back OS to earlier time before this started to happen just to see if problem will be fixed. Post some feedback.

3 more replies
Relevance 42.23%

My touchpad hasn't been working for a while now. It worked for 2 days, then last night after downloading updates it stopped working again.
I have windows 8.1 64-bit. Any suggestions?

More replies