Computer Support Forum

Satellite Pro M70 - How to activate touchpad mouse by use of keyboard?

Question: Satellite Pro M70 - How to activate touchpad mouse by use of keyboard?

I somehow lost connection to the touchpad mouse. How can I activate it again by use of the keyboard (I don't have any external mouse)?

Asia ;o)

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Preferred Solution: Satellite Pro M70 - How to activate touchpad mouse by use of keyboard?

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Answer: Satellite Pro M70 - How to activate touchpad mouse by use of keyboard?


You can enable or disable the touchpad with FN+F9.
Check this!!

But normally you could also find this information in your user manual.


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My wife usually uses her Windows 7 laptop with a USB mouse. Some time ago I deactivated the touchpad to avoid accidental brushing with her hand or sleeve.Now her mouse has broken, and until I can get out to buy a new one, she wants to use the computer with the touchpad.Any ideas on how I can reactivate the touchpad without using a mouse to do so?PS: I can't use my own mouse for this, because it's a PS2.

Answer:How to activate touchpad without mouse?

What Make and model of laptop is it?On some models, there is a keyboard shortcut to activate or deactivate the touchpad. For example an ACER, just do Fn + F7. On the latest laptops , there is a special button to Enable/Disable the Touchpad.

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Hi everyone. I have a problem.

When I used XP I turned touchpad off while I use mouse. Then I decided to install Win Vista and there is a problem. I forgot to turn it on before reinstaling. Therefore my touchpad is not working. Drivers are fine and tried to reinstall but it didn't help. Everything works fine except I cant turn on the touchpad.

Any ideas how to do that?

Thanks in advance

Answer:Satellite A300D - How to activate the touchpad?

Have you installed Vista using Toshiba recovery installations DVD?
Does mouse work if you use external mouse?

When you install Vista with recovery image you will have ?factory settings? again and touchpad is not disabled by default. Check FN+F9 option and be sure touchpad is not disabled.

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How can I Activatet the Key FN+ F9 for the Touchpad under Windows 8.
My notebook is Satellite L300 (PSLB0E).

Any Solution for me?


Answer:Satellite L300 and Win 8 - how to activate Fn key for touchpad?

I didn?t make experiments with Win7 on old and not Win8 supported models but I?m 100% sure this old piece of hardware is not supported for Win8 so it can be problematic.

Have you made clean Win8 installation or Win7 upgrade?

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I have got the Satellite P100-324.
Modell Nr. : PSPA6E-02R01FGR

I saw in the internet at a website something really interested about a touchpad surface. Here the link
But how do I activate this feature? How can I activate the shortcuts in my touchpad?

I would be really happy about help =)

Answer:Satellite P100-324: How can I activate the shortcuts on touchpad


I think you mean the Easy capture feature.

Something like that you could try to enable in the Mouse settings in the control panel.
There you have to choose the ?Dual pointing device?.
Then detailed settings -> ?TouchPad? tab

But firstly we should know if your notebook supports such feature.
Are you 100% sure that you model support it?

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Hello Everyone,

My problem started after updating windows 8.1 to windows 10, of course!
First the touchpad just stopped working, for no reason.

My solution was to uninstall the drive and restart the laptop. And from time to time I had to do this proceed. Two weeks ago windows updated, and the touchpad issue's gone. . Unfortunately, another one appeared.

The feature "mousekey", which is turn it on at ease access to use the numeric keys to use them as a mouse, It's turning itself on. And doesn't matter how many times I turn it off, few seconds and it's on again.

I've tried uninstalling the drive, which after windows the last updating was "ELAN".

Then I replaced by the Toshiba drivers, which is "Synaptic", and uninstalled the drives ,the problem is the same. Because of that, I can't use my numeric key, which is annoying!! If anyone can come up with something I will be grateful.

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so i've upgraded several components in my computer, and upon reboot - XP wants to re-activate due to the amount of changes (which is fine - it's a legal copy)

the problem is that when XP starts up, i lose all keyboard/mouse functionality! i can't click "YES" to re-activate, or even press "Y" to complete the deal...

i've tried USB, PS/2 versions and they all work in the BIOS - but when XP starts - i lose input

what to do?

Answer:upgrading components, XP wants to activate - no keyboard/mouse will work!

what changes have you made??

Did you try connecting both the mouse and keyboard using a PS/2 connector?

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I have a bluetooth mouse and keyboard set (logitech dinovo), that works fine on the log-in screen when i boot the computer, but once you click log in, the mouse and keyboard stop responding for 1-2 minuites. Then they come back, and are fine for the rest of the session.

Why does it take so long? Can't i just keep it in whatever mode it's in at startup so theres no delay?


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On my laptop Satellite L20 not working keyboard and touchpad, but keyboard work in BIOS, USB-ports also not working (USB mouse).

Can i get update file for BIOS(traditional updating from boot CD, not OS!)

Sorry for my bad English.

Answer:Satellite L20 keyboard & touchpad not working but keyboard work in BIOS

If the traditional BIOS update is not available on the download page the only way to get it is to contact nearest authorized service provider. They have all versions.

But this keyboard and mouse issue is really strange. can you use it if you start operating system in ?safe mode??

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I bought the Toshiba Satellite A500 149.
How do I active the keyboard light? I try FN+Z and nothing ... no light on the keyboard!
Can someone help?
I need to install anything to make it work?

Toshiba Satellite A500-149 Part Number : PSAM3E-02K00DEP


Answer:Satellite A500-149: How to activate keyboard light?


You have to press the LED ON/OFF button which is a part of the Toshiba Multimedia buttons. This button should be placed in the row where the other buttons like pause, play, volume up and down are placed.

So illumination must be ON. Then you can set the keyboard backlight to ?Auto?.
Then the keyboard would be on hitting any key.
When you use FN + (keyboard sign (Z)), keyboard backlight will turn on/off alternatively

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Restart my computer last night, laptop keyboard would not work, also notice that touchpad had stopped. went to device manager and I had a yellow triangle next to both it told me both drive were the latest. unistalled both restart keyboard, no mouse(now), no touchapd, stil have touchscreen keyboard. Went to device manager, HID keyboard there no problem mouse there no problem, unplug mouse disappears plug it in it s back. But laptop keyboard does not work nor does mouse, touch pad still has a problem Yellow triangle.
Went to windows restore, mouse and Keyboard are working on this screen, tell it to go back to previous update, ERROR can not got back. Go back to Win 10 no mouse , no laptop keyboard, no touch pad.
Help! Where to next?

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I already have the issue that when I put my E5570 to sleep and wake it up again that the keyboard and touchpad do not work. So I have disable the sleep options in the BIOS.
Now I run into different issues.Yesterday I booted the laptop and it hang on the DELL logo, After a while it stated that my EFI file would not be correct. Force reboot and it booted straight to Windows.
What's more annoying is the fact that the laptop boot, the DELL logo is shown and then the screens go's black, as if it's not connected. SO it looks like it hangs.BUT an external monitor through HDMI does work and show the windows logon.The keyboard and touchpad also do not work.External mouse and keyboard do work.
So pretty much I got a brick when I do not have external display/keyboard and mouse available.
When I reboot the laptop it works fine again.Am I the only one with this?Loads of issues with the laptop and wondering if I just have a faulty laptop...
Clean Windows 10 Pro install is done 5 times.Used the  DELL Command Update to install all drivers and patches.Issues keep existing...

Answer:Latitude E5570 - Black display, no resons to keyboard/touchpad - External display/keyboard/mouse do work

I have been spending a lot of hours in troubleshooting this week.
Diagnostics are 100% ok.
Reinstalled Windows 10 about 15 times.Installing drivers by hands, installing drives trhough the dell update management application.The issues keeps existing.
To sum the them up:- Cold boot (laptop is off) to Windows. Keyboard/Touchpad do not work. (Reboot and they work again)- Resume from sleep. Keyboard/Touchpad do not work. (Reboot and the work again)
After I got the laptop I installed 32Gb of RAM and an 512Gb Samsung 950Pro PCIE M.2 NVME drive.The drive should be support as Dell states on the product page and in the manual that PCIE with NVME is supported.
"Advanced features, like industry-leading M.2 SATA and M.2 PCIe/NVME solid state drives, provide data transfer speeds up to 4x faster over traditional hard drivers. "
In order to get the drive visible and running on PCIe I had to disable the sata controller in the BIOS.This way the drive is detected in Windows as an PCIe NVME capable drive.
Just to verify if the issues I went back to default with the delivered 256Gb M.2 sata drive and 8Gb RAM.To install Windows I had to turn the Sata controller back on.
Installed the drivers manually updated WIndows and tested.The issues do NOT occur.
Retested by installing the drivers using the Dell Update Application.The issues do NOT occur.
So I figured out that the SATA controller somehow is the guilty part for all the issues.I mean when enabled to ACHI or RAID the sleep and non... Read more

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I have a just over one year old (~14 months) Dell Inspiron 17 laptop with Win 8.1 (no touch) and of course it's out of warranty. The mouse simply stopped working, no cursor. I was able to use the touchpad but then that quit too in quick order.
I spent hours searching here and the interweb looking for possible fixes, so far no luck.
The worst of the issue is now I can't get past the splash screen to the login screen to access the repair/restore functions in Windows.
How do I access these when I can't even login to the computer?

Answer:Mouse stopped working, then touchpad, then keyboard

I called Dell and they want almost $300 to send it back so they can 'look at it'!
Any thoughts or suggestions to solve this issue?

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Hello, In the past few days I have had an issue where my keyboard and mouse freeze / hang. I am running Windows 7 - 64 bit. CNTL-ALT-DEL doesn't even work. The only thing I can do at the time is hold down the power button and reboot. Upon reboot all is fine again for a while. Nothing has changed on my computer recently. Does anyone know why this might be happening? Thank you.

Answer:Y470 Keyboard and Touchpad Mouse hanging

brianm1962 wrote:Hello, In the past few days I have had an issue where my keyboard and mouse freeze / hang. I am running Windows 7 - 64 bit. CNTL-ALT-DEL doesn't even work. The only thing I can do at the time is hold down the power button and reboot. Upon reboot all is fine again for a while. Nothing has changed on my computer recently. Does anyone know why this might be happening? Thank you.Are you looking for a possible solution or just an explanation as to why its happening?

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i just installed window 7 32bit,and on the  lenovo website there is no mouse and keybard  driver compatible with window 7,it only availbe for winodw 8, How and where i can get keyboard working ,the top button is not working F1,F2  etc..

Answer:Mouse and Keyboard Touchpad Driver - ideapad 100-...

Hi afrojacksed  , 
Welcome to the Community Forums .
For missing drivers in Device Manager:
Most drivers uploaded from the support site are certified tested drivers by the manufacturer's engineers .
This doesn't limit users to customize their installation of operating system and likewise drivers .
Microsoft Windows 7 would also have its own native driver thru device manager update driver option. 
On device manager , update driver and browse my computer , let me pick  option for the generic driver. 
Just like having a custom built machine with a retail OS to get proper drivers you can use the hardware ID's and getting it directly from the manufacturer of the device .
Steps using hardware ID then searching it via google.
Checking on PCIDatabase for the manufacturer /vendor and related drivers.
For Hotkey specific buttons: 
Download and install this  . 
Check also on Hotkey if enabled on BIOS .
Turn off the pc and use the Novo Button (number 6 page 7) 
From the Novo menu choose BIOS set up. Configuration tab , hotkey switch. 
Then save and exit from the Exit Tab .
Update us how it goes. 
**edited for additional links **

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Yesterday, after restarting my PC to finish updates from Windows, and installations from Autodesk and MATLab, my keyboard, touch pad and wireless mouse stopped working.After checking the drivers, I found that the keyboard and mouse drivers had a code 32. So I did a system restore before all the updates. Did nothing for the drivers.I tried uninstalling, updating the drivers; didn't work.Then I used CCleaner to clean up registry errors. No changes.Next, I went into the registry and deleted the UpperFilter values for the keyboard and mouse drivers. Code 32 was gone for HID keyboard driver and the HID mouse driver. But now the ps/2 keyboard driver and the synaptics smbus driver now had a code 10.After removing and reconnecting my wireless mouse's usb, I noticed that fixed drivers come and go with it, so I tried to find the drivers for the mouse to try a manual reinstall for my mouse. Couldn't find them, (Logitech's website was of no help).So I got Driver Booster to help me. The program said my PC had a lot of outdated drivers, so I decided to let the program update them all in hopes it would fix both the code 10 and let my mouse work again.And that's how the touchscreen stopped responding. Driver Booster had paused while downloading the driver for the Bluetooth as Windows Defenders stopped it. When I tried to allow the download, I notice my only method of interacting with my PC had failed.I force shut down the PC in hopes that the problem would be fixed. Didn't work.So now, I can... Read more

Answer:Laptop Keyboard, TouchPad, Touchscreen and Wireless Mouse do...

UPDATE:Okay, I found that there was a way to force the PC into recovery mode without any buttons.I took out the battery, forced a shut down, and unplugged the power cord when I turned it on. After replugging the power and powering up, it went into recovery.Touchscreen and keyboard worked in recovery mode, was too excited to test TouchPad and mice.Anyways, I'm resetting the PC now. Hopefully this fixes it all.I'm somewhat leary of doing updates, however. Reading around online, some had this issue for their keyboards and mice due to Windows 10 hybrid shutdown and fast startup. I'm going to try to turn that off, update everything, and hope that fixes everything.Will update status later.Hope anyone having similar issues find this useful.

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Hi all community i have a problem my keyboard and mouse touchpad are no longer working i have washed them with water they are no longer responding my concern is does the mouse touch board sensor can be repaired or replaced? I know the keybord is gone it need to be replaced but what about the mouse touchpad sensor ? Its a Lenovo T520 THANKS IN ADVANCE.

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Ever since I have taken this Dell notebook out of the box or not long after that, it has been giving me trouble with the keyboard, touchpad, and mouse. When I go to wake the computer from sleep or even turning it on after a night's rest, the keyboard, mouse, and touchpad do not respond to the computer. The cursor (if I am typing something) and the mouse pointer freezes up and it makes the computer not usable until it responds. The keyboard also has a backlit caps lock key. When this happens, the light on the caps lock key does not light up. I have ran tests on it from Dell and the program (Dell Support Assist) says that everything passed and there is nothing wrong. There is something wrong. A brand new computer from the factory should not be doing this. The notebook is a Dell Inspiron 15-3552. I don't have it listed in my specs yet.

Help is appreciated!


Answer:Notebook keyboard, touchpad, and mouse fails to respond

Jesse Williams said:

When I go to wake the computer from sleep or even turning it on after a night's rest, the keyboard, mouse, and touchpad do not respond to the computer

Hi Jesse,

Does your laptop behave the same way in Safe Mode?

Have you tried to uncheck "Allow the computer to turn off this device to save power" in Device Manager (one by one) for keyboard, mouse and touchpad? The results should be seen only after the reboot.

I know that some people don't like this method but I'd also use DriverPack: DriverPack Solution - software for driver updates | Download drivers for 7, XP, 10, 8 and 8.1

I'm sure you did that but just in case: check the startup apps with Autoruns - maybe one of them causes problem.
You are fortunate to have a brand new Dell computer so in case it's a serious hardware problem you can always make use of their door-to-door service.

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had disabled touch pad on my toshiba satellite whilst using windows vista,upgraded it to windows 7,then touchpad no longer works even though windows 7 recognizes it as enabled and working shall i fix it ?Please Assist,

Answer:toshiba satellite touchpad (mouse)

Select your model info here..........
Then check for a touchpad driver,download and install it.
Probably a synaptic touchpad driver.
The laptop model should be on the bottom of the laptop.

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Hi there!

I upgraded my above Notebook to Windows 10 early April this year.
So far no problem. Everything worked fine. Everything.
Early last week Microsoft installed automatically some updates. I hate them for this way of "support".
From that minute no scolling either with the touchpad nor with the original Toshiba mouse possible.
Microsoft is not able to resolve the problem.
Any idea?


PS: Pls apologize my poor english but I didn't use it so much for some years.

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I have a P-50 C laptop and since I upgraded to Windows10, I have been having problems with my mouse. If the pointer accidentally touches any link, it clicks automatically, without my wanting it. It is particularly irritating when I just leave apage without wanting to, because the pointer was pointing in that direction. I don't know how to solve this issue. I am not an expert in computers and would like a simple remedy for this.
Thank you all out there in advance!

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Urgent .. Urgent .. Urgent .. please help.

I have a Vista SP1 on my VAIO VGN-FW390
I have encountered a problem recently which stopped my works.

I had VMware workstation 8 on my Vista, It had a small problem with one of my machines and therefor I uninstalled 8 version and I tried to reinstall 7 version again.
but it gave me an error "a previous version is installed on this machine" .
I tried solutions of vmware forums but they were not work.
I tried to resolve the error by deleting every vmware related file on my vista. but nothing changed.
after those I guessed the problem may be from the registry keys of vmware and therefor I searched in the registry editor and deleted every vmware related keys!!!

and unfortunately now, neither my keyboard works nor mouse touch pad.
unfortunately my restore points become deleted automatically(I dont know why) and I don't have any restore point to go back.
and the Recent good configuration in boot menu of Vista doesn't changed anything.
their driver are update

I uninstalled the hardwares and installed them again and again nothing changed.

the error in the device manager:
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

I have to work on my project from Monday.
Urgent!! please help me.

Is there any software to re... Read more

Answer:Urgent; Keyboard and mouse touchpad disabled for registry problem

Hello, see if you can do this : Repair Install For Vista

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I have a G550 which works fine. I bought a Microsoft wireless keyboard and mouse and they work fine too. Recently I had to take laptop on the road and I did not want to take the large wireless KB. But if I remove the little wireless USB thing, the keyboard and the touchpad on the laptop DO NOT WORK. How do I fix this problem? Many thanks! PS: This laptop is a bargain! I bought it new from Office Depot last year during a turn-in-your-old-laptop promotion and paid approx. 400 dollars for it. I also upgraded to Windows Professional through a college deal. I am extremely happy with this machine and can't believe I got it for such a low price.


Go to Solution.

Answer:G550 keyboard and touchpad do not work when I remove wireless KB and mouse

hey johannfu,when you have the wireless keyboard connected, was the keyboard and touchpad working on the G550 ?if not and only the Microsoft Wireless keyboard was working, then it is a high possibility that the drivers that came from the wireless keyboard overwritten the drivers for your G550 keyboard and touchpad.

WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Hi and Hello to all,

I am tring to reinstall Windows 7 but mouse pointer
just keeps "flashing around in top left hand corner"

As its a new instalation can`t go into setings etc

Tried connecting a external monitor but cannot get
laptop to show on i (dont now if there is any other
thing to press other thn just the top key ie FN key
or CNTL key first)

The screen in cracked and dont know if this might
have something to do with it thats why I`m trying to
use external monitor

Any help would be most appreciated


Answer:Dancing touchpad / mouse of Satellite C series

hi, power down the laptop, remove the power cabel, remove the battery, press the power button for 1 minute, plug in the power cabel, push the power button and the FN+F5 key combination. If don't work try the FN+ FX FX =F key with laptop/monitor key. Wait 10-15 seconds after you press the keycombination.

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Mouse point is very unstable. Both touchpad and usb mouse do not work properely, however touchpad a little bit better. It happens that while using USB mouse the point does not move, while right and left button are still reacting.

This is brand new computer (L40-139) with originally installed Windows Vista. How can I solve the problem?

It is very disturbing. Thank you.

Answer:Mouse - touchpad and USB-HID - does not work properely on Satellite L40-139


did you already tried to recover your machine which means a complete reinstall of your system? Firstly: to exclude hardware errors you must perform this step and if the error persists, then I suggest you to contact an authorized service partner for an hardware checkup and for a repair action.

If the problem occurs after reinstalling windows, visit the following link to find the nearest available ASP in your country:


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I want to disable the touchpad when using a cordless USB mouse. Can anybody tell me how to do this please?

Answer:Satellite Pro M70: disable the touchpad when using a cordless USB mouse


open control panel -> mouse. There should be an option to deactivate the touchpad.


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My touchpad keeps 'sticking' such that when I click say on a cell in Excell then move the curser, it just drags a box rather than moving.

Any ideas?
. Mike

Answer:Satellite L650D - touchpad / mouse problem

Go to control panel → mouse → Device settings (last tab) → Settings button
Now you should access the Synaptics touchpad settings.

There you can modify different touchpad options and enable touchpad features like for example Virtual scrolling, pointer motion, sensitivity, tapping and others…
I would recommend you to go through the single items and to check whether one of the options would provide you a settings to change this touchpad behaviour.

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Just had delivery of a new Tosh T110-107 which I have to say looks wonderful, however a problem. One bootup the touchpad works ok but as soon as I connect the USB mouse then neither work - making the system unusable, until I disconnect the mouse and reboot. SO what have I done to it?

Uninstalled McAfee and addded Norton 360 and Office (both originals) and thats it, the problem was found before anything was done - as it came out of the box.

Win7 Home Premium, never had problems with Win7 but then not used it on a laptop especially this model. Can only imagine its config/software but straight out of the box? Tosh must know there is a problem them - they have too, yet sold it?

ANyone else had this issue?

Answer:Satellite T110-107 - Touchpad / mouse issue

Ah answer my own question, mouse at fault, once the wheel is moved it all works, but one has to continuously move it or it don't work. Turns out the mouse was not part of the package, so my apologies to Toshiba, but then thats why I got him to buy this model - reputable manufacturer - great machine though and would recommend it to anyone who is thinking about buying one.

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I have had problems with my laptop since the beginning. The hard drive has failed and the mouse pad and keyboard have had intermittent problems since Day 1. They randomly stop working and will not work again until restarted.

Recently the mouse pad often stopped working prompting me to de-install the Synoptics driver for this device. I removed the device from the device manager and expected that when I restarted the windows driver would kick in. This was not the case. I have since reinstalled the driver which I got from this website and it is now not recognising the mouse from the Synoptics software. Only the USB mouse i plugged in worked and even then it often froze.

I have tried a soft reset of the laptop wiping my settings and more recently a factory reset. I do believe this is purely a software problem.

The mouse is still not working. Does anyone have any ideas on this?

Laptop is L850D-12P.

All help is much appropriate.

Answer:Touchpad Mouse is not working on my Satellite L850D-12P

> I have tried a soft reset of the laptop wiping my settings and more recently a factory reset. I do believe this is purely a software problem.

The point is that in case of software problems, the Toshiba recovery disk should fix your touchpad and keyboard issues. Therefore I think that this issue is NOT caused by software problem.

You mentioned that you had these problems from first day of purchase? hmm? I?m wondering why you did not contact the authorized service provider or a notebook dealer for a fix.
New devices are covered by warranty and in case of any hardware malfunction; the warranty covers the repair procedure.

My solution: you can try to recover the notebook once again. Use the original Toshiba recovery disk. Check also if the BIOS is up to date.
Note: touchpad should work even if the additional Synaptics touchpad driver isn?t installed. Why? The touchpad is controlled by default Microsoft driver and common touchpad functions like touching and scrolling are available by default. Synaptics touchpad driver adds some more functionality and features to the touchpad.

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Hello everyone,

I have a Toshiba Satellite CL10-B-100 updated to the latest versions of Windows (before the update at 10, not yet executed) and the latest versions of the BIOS reported the utility "Toshiba Service Station."

Since the last BIOS update touchpad mouse began to malfunction: the pointer moves from time to time, remaining mostly stopped at a point of the screen. Swiping your finger on it are selected parts of the screen as icons and other windows but without that this corresponds to a clear selection and physical movement of the pointer.

I could see that this happens regardless of whether or not the power supply on, or by the fact that there are USB devices inserted.
But I can use the pointer using a mouse that I have to enter into a USB port that is so busy although I could avoid!

Because it seems to me that the problem is created after you install the latest BIOS version reported by Toshiba, what can I do to fix it? The PC is still under warranty.

PS: when I use the touchpad mouse utility in this trysystem windows "Synaptics Pointing Device" indicates that is being used with a green dot.

Now I would remind that this text has been automatically translated by Google Translate from Italian ...

Thanks for the assistance,
Good day!

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I bought a Satellite C50D-B-120 new on the 12th April 2015 and I am having issues with the mouse both on the laptop and when using one plugged in via USB.

The mouse is very slow to react, juddering and wandering off all on it's own. I have reset the mouse control speed to fast but this makes no difference at all.
Playing games is painfully slow and means some games, which are timed , I cannot play at all.

Typing this has been OK and the mouse does what I want it to do but anything online is a nightmare.

HELP!!!!!!!!!! or tell me, have I bought a piece of crap!!!!

Answer:Satellite C50D-B-120 - touchpad and mouse issues

I am having the same problem. Is there any way to sort it out I wonder except take it back to the place that supplied it!

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Hi there

Been having problems with the mouse and touchpad on the Satellite C850-19Z.
It cuts out after a while. I?ve tried the shortcut on the computer but to no avail. I have phoned Toshiba and they told me to refresh the laptop.

It worked then it has cut out again a few weeks later so tried what I went through with Toshiba guys and nothing happens...I need the laptop for work.

Can anyone help?

Answer:Mouse/touchpad is not working on my Satellite C850

It is really unbelievable that you have the same problem with touchpad and external mouse. What is more unbelievable for me is the fact that Toshiba guys were not able to help you with this.

I really don?t know what to suggest about that. Notebook has valid warranty so Toshiba service MUST help you with this. I don?t know if there is possibility for you to get replacement so you can continue your work but talk with service guys about that and try to find solution.

By the way: do you use external mouse with cable or wireless mouse?

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the keyboard and touchpad of my laptop is not working .after my little brother tried to login into the password protected laptop ..using touch screen keyboard .....please help 

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I apologize in advance if this has been answered elsewhere. I have Satellite a105-s2194. The keyboard and touch pad stopped working after I edited my registry to fix my dvd burner. I've tried a usb mouse. It shows up but also doesn't work.I can't do a system restore without a working mouse or keyboard so I'm kind of stuck.
I checked the BIOS and everything is as it should be. Keyboard works in BIOS and system utilities menus.
Any suggestions would be greatly appreciated. Thank!

Answer:Satellite keyboard/touchpad unresponsive

BIOS provides USB support before Windows starts which is why it works in BIOS but not Windows.

I suggest the best place to start is recovering your files/folders. You can probably just skip to Step 2 for your case See How to recover your folders/files when Windows won?t boot

Then you can comfortably try fixing your computer (which might need a full reformat/reinstall)

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I can't use my touchpad and keyboard together to play browser or light games.
I tried searching it up but nothing help.
Any can help me
Model: L50D-C

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on win 8.1 keyboard and pad are not functionning anymore, maybe was a auto driver update. i tried to remove battery, reinstall drivers. i am writting this with visual kb, annoying. usb works well.

what can i do ?

Answer:Satellite C70-A-119 - keyboard and touchpad out of order

Does keyboard work when you start your notebook and use F12 to enter boot menu?
Have you tried to roll back OS to earlier time using system restore option? Test it please?

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I bought a Toshiba Satellite A80-154

The Keyboard doesn?t work.
I see the light but no key worked. The same with the touchpad.
I can?t go into the Bios.

When I plug a USB mice and keyboard in works fine.
I search for a new one in Ebay. The cheapest offer 24$+6$!

I see in the Windows system the keyboard and touchpad with a !
I don?t know what the problem is but it is not a Windows prob.
it doesn?t work either in Bios.

Thank you for Help

Answer:Satellite A80-154 - Keyboard and Touchpad don't work


It looks like a hardware problem.
If the warranty is valid you could contact the ASP in your country for a hardware check.

If the warranty is not valid you could firstly check if the keyboard cable was connected to the motherboard properly.
If it?s connected properly then a keyboard malfunction is possible and it would be advisable to check if a replacement would help to solve this issue.

The compatible parts can be ordered also from the ASP in your country.

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Is it possible to configure the M30 so that it automatically switches off the touchpad, when I plug in a usb mouse?

Thank you

Answer:Satellite Pro M30: automatically switch off touchpad when i plug a mouse


Sorry but this option is not known to me. It can be disabled manually using FN+F9 key combination.


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My S50T-A Touchpad mouse will do nothing but scroll in each screen, i can not click on new tabs, on emails etc, all i can do is scroll around the screen i am in. PLEASE HELP.

Answer:Satellite S50T-A Touchpad mouse stuck at scroll only


Your Satellite S50T-A seems to support a Touchpad with additional features like click pad with multi-touch control gestures supporting various scroll, zoom and launch functionalities at your fingertips.
You can disable this and other features in
Control panel -> mouse -> Device Setting tab -> Setting button

Here you can find a detailed step by step instruction how to disable such options
[How to change the Synaptics touchpad settings |]

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Well after hours of trying allsorts, i'm posting here....

Been handed the laptop for repair as the touchpad has stopped responding. No problem 'i thought', just plug another usb mouse in to help me get around and re-install the touchpad.. what a joke.

Right, the USB mouse is recognised as a hid device and working, according to device manager, but not when you move it.. nothing ...
The Touchpad is listed as a Synaptics ps/2 touchpad and reports a Code 10 in the mouse section of device manager along with the usb mouse listed as a hid and fully functional.

Right.. i have ..
Listed all devices, even those hidden nonpresent (devmgr_show_nonpresent_devices) and removed every single account of any mice, touchpads etc..
uninstalled the synaptics software through the programs control panel.
Rebooted the laptop, and it starts with the touchpad being listed again as a code 10 with windows version drivers.
Updated drivers using two different files from Toshiba for the touchpad, Still Code 10
The USB mouse still does not work either.

Somebody please enlighten me on a fix for this...

Answer:Satellite L300 - Vista - Touchpad and USB mouse not responding.


That?s really strange buddy because normally an update of the touchpad driver should solve the issue.

Anyway, have you already tried to use the Toshiba recovery disk? Maybe it?s just a software issue and some important Windows files are destroyed or don?t work properly. Reinstalling Windows using the Toshiba recovery disk takes only few minutes and there are already all drivers and tools integrated. With these settings (factory settings) the touchpad should work properly and if not the touchpad or mainboard must be replaced maybe.


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hey all, i'm typing from a keyboard-only laptop that i'm fixing for a friend. it's got a standard touchpad and mouse buttons, but they dpn't work. iver tried updating the drivers, uninstalling, etc to no avail. the driver status is always 'the device could not start' leading me to believe that the touchpad's hardware has burned out, but would this explain a USB mouse not working? it's a kensington USB mouse, and i dont know the model right now.. it has all supposedly worked before but now it doesnt. everything on the laptop seems to be in perfect working order... LCD screen, sound, wireless, speed,'s a windows xp sp2 with pentium 4.
any help would be appreciated..

Answer:Toshiba Satellite A45-S250 touchpad/mouse NOT working


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Hey guys again!

When I set up a new operation system sometimes (vista, 7) I always installed the Synaptics Pointing Device. And then, my Genius Ergo 725 Laser mouse driver was installed.
After these steps I turned on the "Disable internal pointing device when external USB pointing device is attached" in Synaptics, so when I used my mouse, the touchpad didn't work, and when I disconnected my mouse I could use the touchpad. It?s normal I know.
It worked fine for a few weeks as I connected and disconnected.

BUT now
when I disconnect my mouse, I can't use my touchpad, it's simply not working, and if I connect my mouse again, my mouse doesn't work too. So I can't use my touchpad & mouse, just navigate with keyboard. I tried to uninstall & reinstall Synaptics and genius drivers, but nothing.

Also when this happens, I just restart my computer but when it's "shutting down" it freezes and doesn't restart or shut down. So I have to push the power button for a few sec.
If I don't disconnect my mouse while my OS running, or don't connect my mouse while OS is running, I can shut down and restart computer normally....
Now I have Windows 7 x86, but it happened with my Vista x86 too...

Strange problems, but I hope you can help!
Thanks forward.

Answer:Satellite A300-1NO: Synaptics touchpad vs. Genius mouse

> Also when this happens, I just restart my computer but when it's "shutting down" it freezes and doesn't restart or shut down. So I have to push the power button for a few sec.
If I don't disconnect my mouse while my OS running, or don't connect my mouse while OS is running, I can shut down and restart computer normally....

This is a first time that I meet such issue?
I think it?s a OS issue? maybe something has been muddled up? updates? who knows?

I think firstly you should try to remove the touchpad drivers and software from the system and should clean the registry. I clean my registry using the CCleaner. It?s free tool.

After registry has been cleaned, reinstall the needed touchpad drivers and check if you can use the touchpad.

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I have a P200-144, with the Synaptics touchpad.
I also have a Toshiba bluetooth mouse (the little mini one, useful for travelling, don't know the model number).

The problem is the difference in sensitivity between these two: for the touchpad, I need the pointer speed at about 80-90% in the Mouse control panel in Windows (Vista Home Premium); for the bluetooth mouse, it needs to be down about 20%.

This makes using these two devices at the same time annoying as you have to adjust the sensitivity when changing between them (which, considering they're both Toshiba devices, you would've thought they'd consider the synergy).

Is there anyway to control the sensitivity per device?

Answer:Touchpad and bluetooth mouse sensitivity on Satellite P200-144


As far as I know you can configure the touchpad and the mouse settings independent from each other.

The touchpad settings should be configured in:
*Control panel -> mouse -> device settings -> settings*

There you could choose the single options which you would like to change.


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Good Evening

My neighbor's touchpad doesn't work.
She tried an external mouse and I tried a different external mouse.
No luck with either

Any Ideas?
We tried it in Safe mode also and no luck.
We tried System Restore but no luck either.

Thanks In Advance.

Answer:Satellite C660D-19X -Touchpad or external mouse not working

> We tried System Restore but no luck either.

By ?System Restore? do you mean the Recovery procedure?
Did you use the Toshiba Recovery disk or Toshiba HDD recovery in order to set the notebook back to factory settings?

> She tried an external mouse and I tried a different external mouse.
I?m wondering about this issue? I assume you have connected an USB mouse to this notebook and you could not move the cursor using such external USB mouse.
Is it correct?

In my opinion even if the touchpad would not work or would be disabled, the external USB mouse should function because both devices are not related to each other.

Feedback would be greatly appreciated

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I have a Toshiba Satellite running Vista Home Basic.
Recently I had a catastrophic failure of Windows and had to install it from scratch.

Before the failure, I had found some setting (well hidden) which disabled the touchpad automatically whenever an external USB mouse was plugged in.
But left it working whenever the mouse was unplugged.

Can anyone help me? (It had nothing to do with the Synaptics driver, which doesn't allow for this.)

Answer:Satellite A100-033: Disabling touchpad when USB mouse was conencted


I can enabled and disable this function in my control panel -> mouse settings

In mouse settings I choose ?Device Settings? tab and there I can mark the option called ?Disable internal pointing device when eternal USB pointing device is attached?.


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I just bought my A660 07P last Saturday 15/9/10 and I noticed that I was having problems with the mouse pointer using the touchpad.

From time to time, the cursor/mouse pointer is locked and something like an up-and- down button would appear.
I presumed that it is because it is on a waiting mode but this happens like every 5 minutes.
When it is locked it will also change the zoom percentage when the touchpad is tapped. It is very incovenient when I'm in the middle of something and I cannot move the pointer around. In addition, start-up is really slow.

Btw, I haven't installed any programs or applications yet. I'm still testing up to Friday or else I'll return it to where I bought it.

Answer:Satellite A660-07P Problem with mouse pointer using the touchpad

Should be Saturday 11/9/10. Sorry I used today's date..

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I've got a Toshiba Satellite E45t-B4204 Ultrabook. I guess that 60-70% of the time when I wake the computer up the touchpad does not work. No cursor input. It's running windows 10 on a SSD HDD. I leave it on and only turn it off (restart) if there is an issue. I've had this laptop for about 2 years now and always had this issue. It came with windows 8. I upgraded to 10 when it was available. I've actually reinstalled windows numerous times to try to correct this issue. I've also reinstalled the touchpad drivers many times. I even tried replacing the physical touchpad by buying a new cover that comes with the touchpad. Nothing is working. Any other suggestions? Look for a new laptop?

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Hello i have a problem.

The first time than i start the computer, the touchpad and the keyboard don?t run, and i must to connect a mouse-usb for to restart the computer. And in the second time, the touchpad and keyboard run correctly.

I have a Toshiba A300 and I have Windows 7 Ultimate 32bits
What could I to do for solve this problem?
My English is very bad but I hope you understand me and can help me.


Answer:Satellite A300 - touchpad and keyboard problem

According to your message you have to reboot the notebook in order to get the keyboard and touchpad working properly.
Possibly there is something wrong with the drivers for keyboard and touchpad?
As a first idea I would recommend to refresh the OS.
This means that you should check if a new OS installation could solve this problem.

Keyboard driver is a part of the windows OS so I think this should be checked.

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I own a sattelite C870-13E computer since august.

Yesterday for no apparent reason, my touchpad stopped working. (no, I didn't turn it off)
Not really bothered by it, i kept working on my computer for several hours.
It then occurred to me it might be a little bug, so I decided to restart my computer.

When it turned back on, not only my touchpad didn't work, now nothing on my keyboard responded, not a single key. I updated drivers, bios, ran a virus scan, rolled back my computer to a few days earlier, nothing helped.

The strange thing is that the keyboard still responds when i hold the 0, F1 or F8 keys, as well as enter and arrow keys to get in the menus before windows starts up.

Using those, i used the toshiba recovery to set the computer back to factory settings.
Despite all that, keyboard and touchpad are still out.
I really don't understand, since it works during startup it can't be actual materialistic damage!

Now i'm getting frustrated cause i have no more solutions and typing with on-screen keyboard is really slow! =p

Any help?

Answer:Keyboard and touchpad don't work on Satellite C870-13E


I think it?s a hardware malfunction because you already tried the system recovery and the keyboard does not work even if using factory settings.

But it would be interesting to know if the USB external keyboard would functions. Can you test this? In my opinion if the external keyboard would works properly, then this would mean that your internal keyboard is faulty and needs to be replaced.
I?m wondering if the touchpad fault is related to the internal keyboard malfunction.

However, I think the warranty should be still valid if you purchased this unit in August. So get in contact with service and the guys should fix it free of charge!

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I have a lots of problems with my Satellite A300D-11S (for Adriatic region).

I have Windows 7 Ultimate with installed all drivers from Toshiba site. Everything works perfectly .... but..

When I first time power-on notebook, graphic driver cannot initialize, keyboard doesn't work, and touchpad is froozen. In this situation I can use external USB mouse and keyboard, Internet (WLAN,LAN), Sound. When I reebot the system, Windows 7 loads and works perfectly and I can work 3-4 hours. After turning off notebook and power-on after 30 minutes, 1 hour, or 6 hours, problem is still present again :(

Then I reinstalled all system from zero, use newest drivers update and problems is still present. I tried this 3 times, but I havent got idea what to do. Sometimes when I close lid of my notebook, and later when resuming from stand-by touchpad and keyboard are frozen.

Notebook have warranty but last time, service replaced mainboard and Cpu. Maybe notebook is defective?

Thnx, and sorry about gramatic errors

Answer:Satellite A300D-11S - Keyboard and touchpad freezes


> graphic driver cannot initialize, keyboard doesn't work, and touchpad is froozen. In this situation I can use external USB mouse and keyboard, Internet (WLAN,LAN), Sound.
For me it sounds like that just the internal input devices (keyboard and touchpad) don?t work anymore and they should be replaced.
What do you think about this?

You can contact your authorized service provider. They can exchange both parts for you.
Check this!!!

Regarding your display driver issue you should update the driver and install latest BIOS version.

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I have problem with keyboard and touchpad. Laptop is Satellite A300-1G5

I have Vista home premium and when I power computer on, I must put password in user box then my keyboard and touchpad don't work.

In Bios my keyboard working but when Vista starts it does not.

How I solve this problem?


Answer:Satellite A300-1G5: Keyboard and touchpad do not work


First of all please check the device status in the device manager.
Please check if the keyboard and touchpad are listed correctly without any yellow exclamation marks.

But you should try to reinstall the drivers again even though the keyboard and the touchpad were recognized properly.
In this case I would recommend removing the keyboard and the touchpad from the device manager and then you should reboot the notebook once again.

After Vista has rebooted the both devices should be recognized again and should work.

Please check this!

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Satellite C660-28H

Win7 64bit

antivirus Kaskpersky deleted "system32/driver/cekbfilter.sys" file for keylogger reason (Kaspersky Support said It is mistake of Kaspersky antivirus, file is not virus or virused), and after I restart OS I find keyboard and touchpad not working at all.

Also I already asked about this at [US Toshiba Forum|] and there was advise to ask here too

I can not use Windows recovery (do not have recovery point) , and I do not want to do full recovery to factory default - there are many soft and personal data stored.

So Is here way to recover drivers? As I already said at US Toshiba Forum - I already tryed delete touch pad driver and instal from Synaptic official website, and I not changed anything.

Also I think antivirus may delete not only file, but do some fixes to remove "wrone" driver

Answer:Re: Satellite C660 - keyboard and touchpad are not working

Huh it is very stupid situation now. I never had such problems but it will be interesting to find solution to this.

Have you tried to connect external mouse, just to see if this can work? I mean it is much easier to use windows with mouse and choose different options.

If this works try to open device manager and properties for keyboard. There you can find option for driver update. Check if some driver update can be found. Fact is that keyboard uses standard Microsoft driver so f you are online maybe some driver can be found.

Of course best and easiest solution for you is recovery installation. If you don?t want to do this try to find right drivers using such driver update option.

One more thing: if you have so important stuff saved on HDD you can remove it from your notebook and connect it to other PC/notebook as external device and make backup. After doing this you can install recovery image and problem is solved.

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I have same problem as many people are facing with (Toshiba Satellite A300-21H PSAG8E-05J00TEN) . I'm sure touchpad is not disabled.
Windows VISTA clean installation - touchpad & keyboard half of the time are working half of the time not. I'm sure it's not a driver problem (if it's not working device manager says there was problem with device..) . I've already tried 5 different drivers..
I am facing issue from the time i bought it.. I thought there might be problem with OS, today i installed UBANTU but facing same issue (Mouse pad stops working after some time) with this OS tooo.. I am sure that its problem with Hardware not with OS or any driver..

Can please any one tell is there any solution for this...

Answer:Satellite A300 - touchpad & keyboard issues

I have Satellite A300-1LI and it is also PASG8E but I didn?t notice any problems with touchpad or keyboard. At the beginning I used it with original Vista image but about a year now I use WXP and Win7 as dual boot. No problems at all.

If you have noticed this strange problem from the first day why you didn?t contacted Toshiba service and asked for help?
I can imagine there is some hardware problem but I don?t know what do you want to do alone about it. do you want to exchange keyboard or touchpad alone.

Keyboard replacement is not a big deal but touchpad.....

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I have just baught my GF a refurbed Toshiba laptop for her 21st birthday from a reliable source, its a Satellite Pro L300.

I started it up did all the setup stuff it told me to only to find that the touchpad and keyboard will not work AT ALL.
The keyboard caps lock key doesn't even light up when I press it,
I've downloaded all the latest drivers for EVERYTHING inc. the touchpad, this has made no difference,

I'm running out of ideas fast and coming to terms with the fact that the keyboard and touchpad might be faulty and as a result ill have to give my GF a faulty laptop for hewr 21st, not happy :(

Does any1 have any ideas?

Thanks :)

Edit: OK, very odd, right after i sent this message i tried the keyboard one more time and it works fine?
Could it be something 2 do with the downloading of the VAP package?

The touch pad is still knackered even when i try the fn + f9 combo?

2nd Edit: Ok now the keyboard has stopped working again!


Answer:Satellite Pro L300 - Keyboard and touchpad issues


Looks like a keyboard issue?. who knows why it doesn?t work? looks like something would be wrong?
I recommend visiting your dealer and asking for replacement?
Otherwise you could contact the ASP in your country for a fix?

I think this is everything what you could do?

Good luck

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I have a problem with my Satellite L305. Keyboard failed first. I have restored windows and then touchpad failed, but keyboard started working.
When touchpad is enabled in BIOS, keyboard and touchpad don't work in windows. When touchpad is disabled, only keyboard works in windows. In BIOS keyboard works every time. Everything is plugged as should be. Fn+F9 doesn't change a thing. Newest synaptics driver is already installed, but laptop doesn't see any touchpad.
Could anyone help please?

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This is the second time this has happened to me
However last time a system restore fixed the problem, this time system restore didnt work.

I can use my keyboard on startup and in safe mode but that is all.
I am currently using a USB keyboard and mouse.

I have tried almost all of the suggestions with no joy. please help.

Answer:Keyboard and Touchpad wont work on Satellite L


There are no many options which could solve this problem.
It can be a hardware problem or software related issue.

Can you use the internal keyboard within the BIOS?
Check this.
If this would not be possible, I assume the hardware is faulty.

Additionally I recommend testing the keyboard and touchpad using the factory settings.
Recover the notebook and check if the keyboard would functions?. Otherwise you will need an helps from an notebook technician in order to replace the keyboard and touchpad

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Hey peeps, how are we all?

I have a funny problem here. the touchpad and keyboard do not work in windows or the BIOS, if I reboot the computer the same happens whether its just on battery or through the mains.

If I take the battery out then replace it and reboot the keyboard and mouse will work absolutely fine until I reboot it next (unless i remove the battery again).

Is there something that gets reset that would stop the touchpad and keyboard working?

Thanks alot,


Answer:Satellite Pro L40 Keyboard + Touchpad inop after reboot

That?s a strange issue.
Did you try to update the BIOS? Check if you use the latest version and update it if a newer version is available.

Generally it?s not easy to say what could cause this issue?
To be honest I never heard about a similar issue?

So check if an BIOS update will help to sort this out? if not I would recommend contacting the ASP in your country for a solution!

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my touchpad stopped functioning properly half a year ago. Additionally it blocks my keyboard as well. If I go to sleep mode then start the notebook again then the keyboard starts functioning but not the touchpad. Then at some days touchpad comes back to life and works for a while perfectly.

Also, the notebook has started to heat up recently, especially around the touchpad's place.

I have my drivers installed so I guess that it should not be a problem. What can be?


Answer:Satellite A300 - Touchpad and keyboard issues

Hi buddy,

Maybe you should update the touchpad driver. You can download driver updates on official Toshiba website:

There you should find a newer version of touchpad driver.

Regarding the keyboard it would be interesting to know if the same happens with an external one. Can you test this please?

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I have a Satellite A660-133, when I use the keyboard or the touchpad I can hear many vibrations from the case of the laptop. I think it is not normal but actually the same model showed in shop does the same. What do you think about it?

Is there anybody who has this model and who is able to tell me what is his experience about that?


Answer:Satellite A660-133 - Vibrations when I use the keyboard or touchpad

Hi davmat,

I?m not Satellite A660 owner but friend of me has one. He never told me about such a problem expect that?s a great notebook with powerful hardware and he love the design. I must agree with him that?s a great notebook from Toshiba!

Anyway, if you think it?s not normal you should contact an authorized service provider in your country. The guys can check this problem and maybe you need a new keyboard but this can be exchanged under warranty.

You can find a list of ASPs here: > Support & Downloads > Find an authorized service provider

Good luck! :)

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I can't seem to find a way of fixing this or the cause of the problem.

Here it is:

I haven't had the laptop for that long and already thinking it is a terrible thing. When I start my laptop there is like a 70% chance of the keyboard not starting (this is up until it gets to the windows login) then around a 15% chance the touch pad wont start. If the touchpad wont start then I just shut down the whole laptop and start again but there is a chance with the laptop that if I use the on screen keyboard to login then the keyboard will start working again. (around 80% chance) I am getting sick of it.

I probably should have written this in code.

Any ideas on how to fix this?

Note: I have tried uninstalling, reinstalling and rollback the drivers, even searching for the most current.


Answer:Satellite P850 - Keyboard + Touchpad issues

Nobody Know??

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In an attempt to get the FN key working again, I installed the latest 'Flash Cards Support Utility', which has made the problem considerably worse. No keys on the keyboard work (there is still power going to it, as the number lock light is lit) and the touchpad doesn't respond either, along with its buttons.

I'm guessing it was something to do with what i just installed but i don't really know where to start. I have a usb mouse and a spare keyboard so am able to use the laptop but would be very grateful for any help fixing it.


Answer:Satellite C660 - Keyboard and Touchpad failing

Before we start the discussion one question: do you have problem with FN keys only or you cannot use whole keyboard?
What is with touchpad? Is touchpad maybe disabled? Have you installed Synaptics touchpad driver?
It is really not easy to say what is going on there but maybe you should install recovery image and test functionality with ?factory settings?. I mean with clean OS installation everything should be OK. If not there must be some hardware problem.

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The laptop is just over 1 year old and has been working ok until recently.

First symptoms were keyboard and touchpad not working at windows 8 login page. Pressing power to put laptop in sleep and pressing again often got them working.

This progressed to the keyboard and touchpad not working at random points whilst using the laptop.

Finally blanked the HDD and restored windows 8 alone, the laptop still BSOD's fairly frequently - refuses to install updates required for 8.1 and the keyboard and mouse often do not work even in the BIOS setup page. I have reseated the RAM and HDD.

Running out of ideas, the keyboard and touchpad do work and so I would assume that their connections are OK - but frequently they just stop.

Any ideas appreciated?


Answer:Satellite C850D-11Q - Keyboard and Touchpad not working

Sorry forgot the model - C850D 11Q

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After I updated the drivers of my keyboard and touchpad they wont respond or freze when the xp boot screen appears.
Oh and it works before that.

What can I do ?

Answer:Satellite A10-S177 touchpad and keyboard don't respond


Sorry mate but I don?t understand how you have updated the keyboard driver?
The keyboard driver is a part of the Windows OS so it cannot be updated manually?

Check if you can boot in safe mode.
Press F8 and then choose safe mode. Then you can try to reverse the OS back to the early time point before the OS has been muddled up.

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Satellite A350 Touchpad doesn't work ok (system instable and button left non responsible).

I've tried to actualize the driver but nothing. No problems of drivers (conf system). I've stroped the touchpad driver and with external mouse everything works properly.

What must I do? Do you think it's hard or soft the problem. *The touch pad does NEVER worked.*

Thanks a lot, et sorry for my bad English. :-(

Answer:Satellite A350 - Touchpad isn't working but external mouse works

Can you enable it using Fn+F9 ?

The Touchpad may be faulty, so if you cannot get it working yourself, you should send the laptop to an ASP for warranty repair.

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I have a Toshiba Satellite C875D-S7120 to fix. It has Windows 8. The touchpad and mouse buttons do not respond at all. They quit accepting input without warning. Device Manager and msinfo32 show no errors and Device Manager says the device is working properly. I have tried the Fn + F5 to turn off, then back on, and that has no effect. I tried 2 older drivers. Both installed correctly but did not fix the problem. I have 3 spare scrap Toshiba Satellite laptops, a C655-S5225, a Pro L550-EZ1702, and a C855D-S5305. All 3 have the same Synaptics touchpad, the part numbers match. I swapped in each of them and tested. That still did not solve the problem. Is it maybe a problem with the touchpad connector on the motherboard? The system is otherwise fine and works properly and a USB mouse works.

Answer:Satellite C875D-S7120 Touchpad, Mouse Buttons Failure

If none of the touchpads work then I would say it is the connector on the motherboard

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I have a Toshiba Satellite C875D-S7120 to fix. It has Windows 8. The touchpad and mouse buttons do not respond at all. They quit accepting input without warning. Device Manager and msinfo32 show no errors and Device Manager says the device is working properly. I have tried the Fn + F5 to turn off, then back on, and that has no effect. I tried 2 older drivers. Both installed correctly but did not fix the problem. I have 3 spare scrap Toshiba Satellite laptops, a C655-S5225, a Pro L550-EZ1702, and a C855D-S5305. All 3 have the same Synaptics touchpad, the part numbers match. I swapped in each of them and tested. That still did not solve the problem. Is it maybe a problem with the touchpad connector on the motherboard? The system is otherwise fine and works properly and a USB mouse works.

Answer:Satellite C875D-S7120 Touchpad, Mouse Buttons Failure

If none of the touchpads work then I would say it is the connector on the motherboard

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Hi Toshiba Fans,
I got some very odd problems. The keyboard works in the BIOS but later on, after windows 7 64bit booted only if I go in sleep mode and awake.
Why is that?
The touchpad is not working at all, neither the pad, nor the buttons. I have activiated it with the little black button above the touchpad.

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I have a Toshiba Satellite U50T-A-10F which did the usual turn off and update last night however when I turned it back on the scroll mouse and keyboard won't work I managed to get in on because the touchscreen is still working but does anyone know why it would of updated then won't work?

Tried phoning support but only open Monday to Friday, I did take out extended warranty thank god!

Answer:Satellite U50T-A-10F - keyboard and ELAN touchpad not working

Having the exact same problem here, having to type on the touch screen as my keyboard and mouse have suddenly stopped working. Very annoying as I really need to use my laptop at the moment. Any suggestions on how to fix it are very much welcomed.

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I'm looking for suggestions or ideas how to deal with the keyboard and touchpad problem, which occured right after I've installed new OS. I changed from Windows Vista to Windows 7, since then both my keyboard and touchpad become inactive after a few minutes from system start. It doesn't matter whether I write anything or not, the device works for a short time and then turns off automatically. I tried to find driver updates but didn't manage to come across anything that could possibly be the solution. It's difficult to work with on-screen keyboard so I hope you'll be able to help me.

Thank you in advance,

Answer:Satellite A300-1AL - keyboard and touchpad issues after OS change

I have a similar problem with my A300-09Y I upgraded from vista to windows 7 and
most of the touchpad buttons work but the media symbol which used to turn on wmp doesn't work anymore
I'm sure the actual button is fine, but I don't know why its the only one that wont work

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Satellite Pro L500-19X running windows 7.

The machine boots ok, then at the login screen neither the touchpad or keyboard works.
The only way I can overcome this is to go back to a previous restore point.
After this, the machine runs fine until I power off, on powering up again, I get the same issue.

The machine has the latest updates applied.

Any pointers welcomed.



Answer:Satellite Pro L500-19X boots ok but touchpad and keyboard fail

Can you use both devices in ?safe mode? or when you enter BIOS settings?

If possible run HDD recovery installation and test functionality with ?factory settings?.
I know, it is most radical method but best way to test hardware functionality.

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Hi folks, I'm new here and hope you can help me.

I have a Satellite L750D here which has a strange Keyboard/touchpad issue.

Recently my screen has been replaced and I toke the opportunity to replace the DD with a SDD.

I used the OS restore cd's which I created from the recovery partition and completely reinstalled Windows 7 64-Bit from those.

Everything seemed to work well until after the last reboot.

Then my after reboot, the keyboard wasn't working and neither the touchpad.
I tried rebooting / shutting down and starting again, no change.

I connected an USB keyboard and mouse, both work perfectly.

I reinstalled the touchpad drivers from the Toshiba website, still no change.

I then closed the lid and let the notebook go into sleepmode/hibernation and found that when I opened the lid/screen, that the keyboard was working again, but not the touchpad.

Fn-F9 made no difference.

I then pressed the button above the touchpad, but the touchpad remained dead. But after pressing that button, the keyboard went dead too!!?
Switching the button for the touchpad on/off made no difference, both keyboard and touchpad remained dead.

Rebooting made no difference either.

Throwing away the drivers in safe-mode led the drivers to be reinstalled, but both keyboard and touchpad remained dead.

The only thing to bring the keyboard back to life is closing the lid and going to sleepmode/hibernation and reawakening the notebook.

But press the button above ... Read more

Answer:Satellite L750D - Strange Keyboard/touchpad issue

I connected an USB keyboard and mouse, both work perfectly.

This is really strange… from my point of few, if the external keyboard and mouse works properly, then the controller should be OK, and this would mean that the malfunction must be related to the faulty keyboard / touchpad.

But at the other hand, you said that the keyboard works properly booting from Linux Live CD.
To me this makes no sense and I’m confused…

Anyway, since the notebook has been disassembled in order to replace the screen and other parts, I think something went wrong during this procedure and probably a part was affected…

In my opinion it’s advisable to replace the keyboard and to check if it will fix the issue.

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After one month of normal usage one of my school's L300's keyboard and touchpad stopped working. It was reported to me and on the advice of our technician I used the cure disc to reinstall everything back to original state. However, this did not solve the problem. Now I need to go through the normal setup screens and am required to enter a user name which I cannot do! This means I cannot check the drivers etc. The keyboard works fine when in BIOS, but not once windows boots up.

Answer:Satellite Pro L300 (PSLB1A) keyboard and touchpad issues


Set the BIOS settings to default and try again.
When recovery installation starts can you use keyboard (arrows, ENTER) or mouse in Toshiba recovery menu?

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I installed Windows 8 on my satellite P300-156 and now I encounter a big problem.
My keyboard freezes when touching the touch pad. In addition, the microphone does not work when the Windows Device Manager indicates that's ok.

There is no driver windows 8 for this laptop...

Answer:Re: Satellite P300-156: keyboard freezes touching touchpad - mic does not w

Did you install Windows 7 drivers in Win8?

That may be the problem.
You should hunt around for compatible Win8 drivers from newer models that support Win8.

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Swapped motherboard in this laptop because the old one had died. After plugging everything in and double checking all of my connections, here are the symptoms I am having now:

When the machine boots to windows I have no keyboard or touch pad. I have keyboard function at post long enough for me to hit f2 and get to the CMOS settings, after that I lose keyboard, except for using the function key and f4 to change monitors,

On boot up I can turn number lock on and then nothing again. I have tried resetting the CMOS, o have tried pulling all the cards like wireless and modem, tried different sticks of ram and even pulling the hard drive. If you have any thoughts or have seen this before please clue me in,



Answer:Toshiba Satellite L505 keyboard and touchpad not working.

What prompted the mobo replacement?

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Hello everyone!
I have just bought new Satellite Pro L850 with windows 7 64bit on recovery partition.
I have a big problem cause internal keybord doesn't work under the windows. Under the bios i can do everything i want. But from windows first configuration ( i cant even set computer name and user name) , keyboard doesnt work. I have clean windows version ( with toschiba programs - recovery partition).

It seems that is not a hardware problem cause under the bios keybord working.

Extra i have update the bios to newest version 6.50, but didnt notice any change.

Please help me with this issue, cause i dont have any more idea what to do now.

Good day and w8 for answers


ps. external keybord on usb working!

Message was edited by: pcz

Answer:Satellite Pro L850 - keyboard/ touchpad doesnt work

The whole story sounds unbelievable. Brand new notebook and keyboard is not working???
Install recovery image again and check if the situation is the same. If the problem persists contact your local dealer, explain the situation and ask for exchange.

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Hi everyone.

I was hoping someone could help me with a problem I'm having with my Satellite 5200-802. The Keyboard will not work evn though it shows in device manager and report it as working fine. I have updated the BIOS and tried a lot of other basic stuff so any suggestions would be greatly appreciated.

It may be worth mentioning that I also cannot get my touchpad driver to register.

Many thanks.

Answer:Satellite 5200-802: Keyboard and touchpad dont work


Do you get an error message or do you have any bed signs on the screen?
Can you use the keyboard to access the BIOS?
If yes then the keyboard was recognized and works!

If you cannot use the keyboard running OS then I would recommend to delete the keyboard device from the device manager and to restart the notebook.
After new OS reboot the keyboard should be recognized again.

But I think that you will be not able to access the BIOS.
Due to the fact that the touchpad does not work too, I presume the hardware is faulty or there is no connection to the motherboard. Maybe a lose cable?

Maybe you should check this. But note; if you have no experience contact the notebook technicians. Bye

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I have a Toshiba Satellite A110, bought a couple of months ago. In the last few weeks it has started randomly locking the keyboard and touchpad (with or without external mouse plugged in - though external mouse always works).

Now there are power up issues, with the system hanging at the Toshiba Bios screen, may fully boot up maybe one time in five.
Wireless network acquisition is also very temperamental. I have tried everything software I can think of (new drivers/virus scan/uninstall-reinstall), with the exception of a full Toshiba back-up disk reinstallation.

Any advice would be greatly appreciated.


Answer:Satellite A110: keyboard, touchpad, power-up issues


I think we should firstly find out if the issue is software or hardware related.
In this case the installation of the OS with the Toshiba recovery CD is recommended.
After the installation the notebook should works without any troubles.

But if the unit will hang and will not boot properly than there could be something wrong with the hardware.
I think your warranty is valid and in such case you should always contact the ASP in your county for a checking.

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Hello everybody

I have a serious problem in my Satellite A300-243. I installed using a CD a driver for external keyboard and after I restarted both keyboard and touchbpad stopped working and taking any order when I reach the vista welcome page.
What should I do because you know even I cant enter the windows to uninstall that driver.

Any way to do it while windows starting up?

Answer:Satellite A300-243 - Keyboard and touchpad stopped working


Why you installed a driver for external keyboard? I never heard about such drivers?

Anyway, you should try to boot in safe mode and then you are able to remove external keyboard driver from software list. After restarting in normal mode, the touchpad and keyboard should work properly again.

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Hello Guys

My Keyboard & touchpad stopped working today.
Its a Satellite L750D Part # PSK36A-009008 Serial # 7B339221W

I've tried a restore to a earlier date

Can anyone help

Answer:Satellite L750D - Keyboard & touchpad stopped working

Sounds like hardware problem.
Try to set the notebook back to factory settings. I guess you would need to use an external USB keyboard in case the internal keyboard does not work.

Here an instruction how to perform a System Recovery?

Feedback would be greatly appreciated

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this laptop Satellite L300D is not even a year old and it is giving me a heck of a lot of issues.

About 3 times a week the touchpad will just stop working (after going around crazy & clicking stuff on its own)
When I plug in a mouse it works.

Today the keyboard gave up, after a re-boot it will allow me to type in my password but after that its dead.

Please help.

Answer:Satellite L300D touchpad and keyboard wont work at all

Did you install mouse drivers for your external mouse? Sometimes they can cause problems with the internal touchpad.

Otherwise you should send the laptop to an Authorized Service Partner to get it repaired under warranty.

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My daughter's Toshiba Satellite Pro A100 has developed a couple of faults.

Firstly, the keyboard displays random characters such as a stuck key would. eg, if in Google or Wordpad the system will at random type a single character over and over again even when no key is pressed. Occasionally it will also open windows or programs as if the 'enter' key has been pressed, or cycle through desktop icons.

Secondly, the touchpad is non-responsive and cursor operation isn't possible from the touchpad or buttons. I don't know if the two are related.

She assures me she hasn't spilled anything on the laptop, so any help would be appreciated to rectify these faults.


Answer:Satellite A100 - Keyboard and Touchpad don't work properly


Can you notice the same issue with external input devices?

If not it?s time for an authorized service provider. I think the keyboard and touchpad must be replaced and the technicians can help you.

On the Toshiba website you can find a list of authorized service provider.

Good luck! :)

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I have SATELLITE A200-10W ,HOME PREMIUM installed with SP1. I am using it more than one year. All of sudden what happened that my laptop stop responding and then I restarted it.
My touchpad and keyboard stop working but i logon into window user through ONSCREEN KEYBOARD.
Inside device manager i have WARNING icon on keyboard and inside it is written under DEVICE STATUS that

?Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.(CODE 39)."

i8042prt.sys and kbdclass.sys files are attached as driver detail.

My keyboard is working during BIOS and even when I boot with bootable CD as WINPE operating system, my keyboard is working, even typing everything inside that environment but not in normal window.

I tired restore my laptop
Enforce unsigned driver
SAFE MODE (not working even)

Downloaded some software like driver detected etc, but ....... NO RESULT.

I don't want to go for WINDOW RECOVERY CD for OS to re-install
I have a lot of settings, I don't want to erase...


My Warranty is already finish after one year

pls help and reply.........

Answer:Satellite A200 - keyboard and touchpad drivers cannot be loaded

Problem has been solved after SYSTEM RESORE into SAFE MODE.

Thanks to system restore tool, which finally save my window

I hope my this post will help future people to resolve their such issue.

khuram ~

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Toshiba Satellite 15.6-Inch Touch Screen Laptop (S55T-B5282)
Found laptop in Advanced Startup options with the CAPS LOCK and NUM LOCK buttons lit but unresponsive and touchpad dead as well. Plugged in USB keyboard and mouse, backed up data in safe mode, factory reset, but still CAPS LOCK and NUM LOCK buttons lit but unresponsive and touchpad dead. Naturally the warranty expired in Jan. 2016. Trolling the Toshiba community forum, lots of chatter about this but no real resolution. I don't see anything in the BIOS either. Suggestions? Thanks!

Answer:Satellite Boot Loop w/ dead Keyboard & Touchpad

If you can access safe mode using a USB keyboard and mouse can you do a System Restore to a date before the problem? If you have not backed up data on the desktop after the restore date move it to My Documents before doing the System Restore.

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Is there a way to simulate "the middle mouse button" on my laptop's Pad ?!

I have Satellite L850-A845

Thanks in Advance

Message was edited by: handsah

Answer:Satellite L850-A845: simulate middle mouse button on touchpad


I don?t know if the touchpad software contains such option.
You should check this in touchpad options.

You can find it in:
Control Panel -> mouse -> Advanced tab -> Advanced settings button

But in my case such option does not exists.

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  When running on battery power, it appears that every so often (I haven't tried timing it yet to see if its at a fixed
  interval or not); all input devices (mostly mice -- trackpoint or touchpad -- makes no difference), and sometimes
  the keyboard freeze for about a second.
Model: X201
OS: win 7 x64 professional
Has anyone experienced a similar problem?
I am wondering if this has something to do with the Lenovo power manager driver as opposed to a hardware
defect? it seems a lot of drivers are quite buggy for this system:
i.e. audio drivers (only left speaker working)
      video drivers (certain bios updates, disabling intel amt, etc seem to 'fix' this) Black screen of death

Answer:(Volunteer Needed) - X201 - Periodic Input Device Freezing (Keyboard, Touchpad, Mouse) when on batt

I get the same 'freezing' on inputs that you're describing.  It typically happens when I have a few windows of the same program open and when I go to the Taskbar to choose one to open, the mouse will hang for just a split second.  It happens to me regardless of being on battery or plug power - I uninstalled just about every piece of Lenovo software that came with the machine - I think the Power Manager is still installed, but I'm not using it.  I think you're right that it probably has to do with drivers and Win 7 - hopefully we'll see a few updates in the coming weeks/months that will sort things out.  

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Satellite A210 less than 12 months old.

1. Speakers had problem - ASP replaced the motherboard, but now the volume is always very low, even when at 100%. All settings checked and seem to be okay. How to fix??

2. Does not always boot from battery as it is continually flat. Laptop went to ASP who replaced motherboard (again) and put new battery. Now it is always best to run the laptop from the power adaptor as the battery is still losing charge. If unplugged from mains supply battery goes flat over night????

3. Refused to boot up with the power button, talked to ASP who advised to reformat PC - did that but problem still remained

4. Reformatted lots more times and in end sent back to ASP as now the keyboard did not always work either. ASP replaced the motherboard (that is now the third one) but hasn't resolved the problem, and the keyboard. Battery still not holding charge

5. On day that I got A210 back, touchpad didn't work. Talked to ASP who gave me lots of options to try, including turning it off and waiting for 30 minutes, which did nothing. Sent it back to ASP who says there is nothing wrong with it?????

How can I resolve the power on and touchpad issue?
Have given up on the battery and the speakers
Maybe someone other than the ASP can give me an answer please. All I want is to be able to use my laptop and have it do all the usual things that a PC does, sound, keyboard, battery operation and not always have to put in a USB mouse.

Help ap... Read more

Answer:Satellite A210 - Keyboard, touchpad, battery, start up issues

1. Have you checked the volume of the physical volume dial at the front of the laptop? And also the Main and Wave volumes in windows?

2. Go into the BIOS and disable USB Sleep and Charge, and Wake On LAN

3. Try holding the power button down for 2 second

4. All the keys didnt work? Or just some?

5. Try pressing Fn+F9 to toggle the Touchpad. If you installed drivers (such as Logitech or Microsoft) for your external mouse, remove them and reboot.

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i have a problem with my laptop, the touchpad and the keyboard doesn't work.
Any one can help me what's the possible cause?

thanks in advance.

Answer:Satellite W30T-A378 - touchpad and the keyboard doesn't work


I assume that you checked if the tablet has been connected properly to the keyboard docking.

Did you try to disconnect and connect the docking again?
Note: there is a release latch on the left which you have to move and hold in order to remove the tablet.

Maybe there is some connection problem.

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I have installed Windows 7 (32-bit) on my Satellite Pro A210 and have a similar problem. When it starts all is well but after hibernation the keypad and touchpad stop working after about 3 mins. The only way to fix it is force a re-boot.

Anyone have any ideas?

Answer:Satellite Pro A210 - Keyboard and touchpad stop working after hibernation


Have you installed all drivers for your notebook? I mean especially the chipset driver.
Check this!!!

If you have yellow exclamation marks in device manager you should install all missing drivers.

Last but not least don?t forget to install all available Windows 7 updates that you can get thorugh Windows Update.

Sorry but this is all what I can say at the moment?

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On my Sat P100 PSPA6A, around 50% of the time, the keyboard and touchpad do not respond properly. By this I mean:
- mouse tracks jerkily and slowly across screen
- keystrokes lost

Both these symptoms occur at once - it's never one or the other. Sometimes a restart fixes it, sometimes it doesn't. It occurs after a fresh Windows install and with all Toshiba drivers as-new so it's not software or a virus. It's not related to overheating, as it can occur from startup after an overnight power-off. It's even occurred on two machines of this spec (one got RTMd and replaced under warranty) so it's not just some weird quirk on this one and only machine that I have.

I'm at my wit's end with this. If it wasn't for this intermittant fault, I'd be very happy with this, but I'm on the verge of throwing it off a cliff. (Well, not really, but trading it in anyway.)

Any suggestions would be appreciated.

Answer:Satellite P100 (PSPA6A) touchpad and keyboard slow/no response

Have you tried to update BIOS to latest version?
If I am remembering well such issues are fixed with BIOS updates.

One more thing: if this issue is still there, even after clean OS installation, it can also be hardware related issue. You know, it is not easy to give exact solution to this. Maybe you should contact nearest authorized service provider and let them check keyboard and touchpad using their diagnostic tools.

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Hello everyone!

I've had my laptop for a while but I've never actually had the time to take care of the problems that came with it.

Ever since I've gotten it, all the way in July, my touchpad wouldn't work properly.
As simple as that. It would work for a couple of seconds at startup, then it would just get stuck in scroll mode.

My keyboard sometimes just stops working after a long while of using my laptop.

When my laptop shuts off after I'm away from keyboard, after turning it back on, the screen is black.
Each time I need to close it, let it go into sleep mode, then reopen it in order for the screen to display everything.

I have no idea why, also, but all three of my explorers are very buggy. Chrome, Mozilla and IE.
My videos just randomly stop, reload and rebuffer with much lower quality.
They like to close for no reason too. When I'm browsing a page as simple as Facebook, I get framerate issues, I can't scroll down properly as when I do, I find myself skipping through sections because it's that buggy.

Can someone help? Thanks.

Answer:Satellite L50D-B-131 - multiple issues: touchpad, keyboard, internet

Guess what?
It?s hard to believe that all this issues would be related to one ?general? problem.

For example the described internet explorer issues sounds to me like a slow internet connection. Probably the internet browsers are not able to load all the video data (probably in HD resolution) and therefore the video start to play using lower resolution.

The touchpad supports some additional features which could be configured within the ELAN settings. (control panel -> mouse -> ?ELan? settings in last tab)
If you don?t use all the touchpad features, I would recommend you to disable the options in the Elan configuration menu.

Some issues sound also like the system would be locked for a short time.
Why? I?m not quite sure about that but maybe some application run in the background and lock the system for a while.

I?m wondering if you already tried to recover the notebook back to factory settings.
If not; try it out. Feedback would be appreciated.

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I purchased a new C850-1G3. Touchpad doesn't work well, sometime stop to working (also during Win8 first installation). The keyboard has bad feeling: very very flexing (like netbook of some year ago).
Feels cheap.

What do you think about? Touchpad stop working is normal?


Answer:Satellite C850-1G3 touchpad stoped working - keyboard very flexing

>Feels cheap.
The Satellite C850-1G3 is a cheap notebook. You can get it for about 370 Euros.

>Touchpad stop working is normal?
Even if the notebook is cheap, the touchpad should work properly.

But what do you mean exactly by stopped working?
Can you enable or disable the touchpad by pressing Fn + F5 (or just F5)??

Did you try to modify the touchpad settings? (can be found in control panel -> mouse -> last tab ?pointing device -> settings?)

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