Computer Support Forum

Portege R700 protected by unknown BIOS password

Question: Portege R700 protected by unknown BIOS password

Can anyone help with this problem.

At our site we have approx 300 of these laptops and they are all bios protected.
Recently had a problem where when inputting the bios password and it says its incorrect even though its the standard password we use on all our laptops. The user also confirms they didn't set a password...

Is it possible for the bios to somehow have become currupted (the machine was experiencing blue screens before) or how can I factory reset the bios password.

Before anyone says yes we own the machince and can prove it!

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Preferred Solution: Portege R700 protected by unknown BIOS password

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Portege R700 protected by unknown BIOS password

Maybe it sounds stupid but I think you should clarify this with nearest Toshiba service provider.
I use Toshiba notebooks for years now and I know for sure that Toshiba doesn?t sell notebooks with any kind of password or such kind of protection.

If you have such amount of notebooks maybe there was some special dial about configuration or protection. Anyway, BIOS password removal cannot be theme on such public forum. BIOS password protection is very important security feature and if there is some problem it must be clarified with authorized Toshiba service provider.

BIOS password cannot be set or changed from alone and, as far as I know, there is no kind of factory reset. I just know that BIOS can be set to default settings. That?s all.
Contact nearest Toshiba service provider and clarify this issue.

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I'm the happy owner of a R700, at least until now.
This morning, I'd try to protect my laptop with a boot password.
So i set up a supervisor password and restarted my computer.
It has two downsides :
First of all, there is no boot password required and secondly if I push the F2 key at the boot sequece, the comuter imediately restart...

How can i enter the BIOS again and how to set up a boot password ?
And, if it's possible, how to set up a fingerprint password at boot time ?

Thank you very much,

Answer:Re: Portege R700 BIOS supervisor password


Try to press ESC and then F1 in order to access the BIOS.
There you can change or delete the User and Supervisor password.

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Hi all

I just purchased a used Portege R700 and want to reinstall Windows.
I can't access the BIOS due to a supervisor password setup in Toshiba's PasswordUtility. The previous owner did not supply this password.

How can I reset it?


Answer:Re: Portege R700 - How to reset BIOS/Supervisor password?

Hi Spets

You cannot reset BIOS password. It must be done by authorized Toshiba service provider. Sorry.

If you need addresses and phone numbers you can find it on Toshiba support page under > Support & Downloads > Find an ASP

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Win 7 Pro, after clean install (I installed all Toshiba drivers again) I have 2 unrecognized devises left.

1 one:
AuthenTec Inc. AES1660
Location: Port_#0002.Hub_#0003

it is working properly, but no driver is shown and it is not recognized by windows.
Yes, I did install drivers for Fingerprint and Touchpad.

2 one: Unknown device
Other devices
on Microsoft ACPI-Compliant System
The drivers for this device are not installed. (Code 28)

Details: ACPI\TOS6205

Any ideas? Thank you!

Answer:Portege R700 - Unknown devices in hardware

The first one should be fingerprint sensor and second one BT module. If you have installed BT stack installation enable BT (FN+F8) to finish BT module installation.

To be honest I don?t know what is wrong thee but here is Win7 installation order. All listed stuff must be installed in this order:

Win 7
USB3.0 Driver
USB-Serial Driver 1.00.000
TOSHIBA Assist 4.00.00
TOSHIBA Security Assist 2.0.8
TOSHIBA Bulletin Board
Infineon TPM Software Professional Package v3.60.2071.00
Intel Chipset SW Installation Utility
Intel Management Engine Interface
Intel AMT Software
Intel Display Driver
Intel Rapid Storage Technology Driver
Realtek Audio Driver
Intel LAN Driver
Synaptics Touch Pad Driver 15.0.12
TOSHIBA Value Added Package 1.3.12_64
Ricoh Card Reader
Wireless LAN Driver
ConfigFree 8.0.30
TOSHIBA Network Device ID Registry Setting Tool
TOSHIBA Fingerprint Utility
TOSHIBA Web Camera Application V1.1.2.13
TOSHIBA Face Recognition 3.1.3
Bluetooth Stack for Windows by Toshiba
TOSHIBA eco Utility
TOSHIBA HDD Protection
TOSHIBA Service Station 2.1.40
TOSHIBA PC Health Monitor
TOSHIBA Sleep Utility
TOSHIBA Disc Creator for x64
TOSHIBA Media Controller
TOSHIBA Media Controller Plug-in... Read more

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Hello everyone .

I have big problem with my netbook
Few days ago i was little drunk and i made a password
When its booting up the netbook but now i forgot that password .

I just wish someone will help me how to delete password.


Answer:Portege Z830-11j PT225E - How to delete an unknown BIOS password

Bad luck dude? unknown BIOS password can be removed only by authorized persons (Toshiba service engineer).
Such password is an kind of anti-theft protection and anti-theft system and cannot be removed by any person.

So get in touch with service partner in your country to get it removed.

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Not sure what the changelog is.

Answer:Portege R700 - BIOS 1.90 now available

Unfortunately Toshiba Europe doesn?t offer list with description what is new in this BIOS update.

As far as I know on Toshiba US support page you can find this list.

Check it there.

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I have encountered the fault that crops up on addition of an admin password for the BIOS on my R700. i added the password directly in the BIOS itself as i have re-installed windows onto an SSD and as such dont have any of the bloatware from toshiba installed.

now when i try to access the BIOS on bootup by pressing the Esc key i get a black screen and white message saying press F2 to enter setup. i press F2 and the system reboots and loads to windows, or if i press Esc again same message. it will loop like this forever with no BIOS access. pressing F1 does nothing as does Esc at the press F2 request.

so essentially i'm completely locked out of my own BIOS. i have tried putting the old HDD back in with the toshiba security manager in it but it doesnt find any BIOS password so i cant delete it using that

my next plan was to simply dismantle the computer and remove the CMOS battery and allow the BIOS to reset to defaults......however i know this only works on certain computers not all, so my question is, is this worth a shot??? or if not what can i do to get back into my BIOS??



Answer:Portege R700 - BIOS access

Hi 1994F7PT

Switch on your notebook and press INS key and the prompt for the supervisor password appears. Enter the supervisor password and when it?s vertified then a menu appears with next operation (F2 for BIOS, F12 for boot menu, etc.)

Check this!!!

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I'm trying to update the BIOS of my R700 computers with a command line on Windows 7 (x86 french edition).
The BIOS version I'm trying to use is P007Bv170_EC73V140.

I have downloaded the from Toshiba official website. In the zip file, there is no instruction (no Readme.txt or other help files ...).

Is there a way to silently upgrade the BIOS ?
Thank you for your help,


Answer:Portege R700 - How to update the BIOS?


You have to start the exe file that you can find in zip-archive that you downloaded. After this the BIOS update will start.

But before you do this update, unzip all files and close all running programs. Make also sure that you are logged in as Administrator.

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what is the BIOS EC?

in my BIOS it states BIOS version of 2.10 and EC version 1.40

on toshiba website latest revision is BIOS v2.10 and EC 1.50 as same flash update download. but as the BIOS is already upto date i want to know if trying to flash for the EC from 1.40 to 1.50 would be worth it?



n.b. presume the latest R700 BIOS is v2.10 as stated on the website? is there anywhere else i can check?

Answer:Portege R700 - BIOS EC update from 1.40 to 1.50

I believe the EC is an important function so I would update the EC to ensure the notebook is running optimally.

I don't know what was changed but you can usually find this information on the Toshiba America website in the support/downloads section/

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Hi everybody :-)

am looking bios v. 1.50 for toshiba r700 model PT311E sold e.g in Poland.
On Toshiba download page is only new version 1.60 but I need previous version 1.50.

Can someone help me and send me via e-mail ? [email protected]

thanks a lot.

Answer:Portege R700 PT311E -I'm looking for Bios v1.50


Unfortunately, Toshiba European driver page provides just the newest BISO versions.
But I found also older BIOS versions on the Toshiba US driver page.
[Portege R700-S1320| rpn=PT311U&modelFilter=R700-S1320&selCategory=2756709&selFamily=1073768662]

But it?s for Portege R700-S1320 and the series PT310U / PT311U / PT314U
So possibly it?s the same BIOS which is designed for Portege R700 PT311E (E means European U means USA)

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Hello friends,

i have Portege R700-1321 Laptop.
about 1 year a go i was update my BIOS version to 2.20 and after that i cant enter the BIOS!!!
try any way but noway :(

when press F2 after rebooting computer nothing append and reset again .
try to F10 ro change boot order but again just restarting :(
i need to change boot order to install new fresh OS and of course change my BIOS setting.

please help me.
if any body had a same problem or know way to fix it :(

Answer:Cannot enter BIOS on my Portege R700

Can you use F8 or F12 at start-up?
Is maybe ?fast boot? option enabled? Check it out please.
Open Toshiba assist > optimize > Toshiba HWSetup > Boot priority. There you should find option for boot speed. Be sure it is set to ?normal?

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I recently bought a Portege R700 19M and I have downloaded the latest version of the BIOS available in the Toshiba support page and when I run the .exe file, it doesn't work with this message: "The computer is not supported"
And, when I have a look in the HWSetup Toshiba tool, it doesn't display the BIOS version but some weird character (not usual letters) so I can't know which version is installed.
thank you for your help

Answer:Portege R700 - Can't update the BIOS

Hi buddy,

Do you update the BIOS on preinstalled Windows version from Toshiba?
Are you logged in as Administrator when you try the update?

To be honest I doubt it?s a problem of released BIOS update because I found other threads where users report that BIOS update was successful.

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I have just got a R700 IDD with Win 7 Pro 64 bit
I have a very annoying problem in that it takes well over 1 minute to accept password after resume from sleep. It would be quicker to resume from hibernate!!
So it wakes from sleep in a second then you can enter the password no problem but you just cant click the arrow or hit enter until for over 1 minute. Similarly, it will even accept the fingerprint straight off (you get green tick) after wake but then just waits over 1 minute to move from the logon screen to the desktop.

By a process of eliminiation I worked out what was going on....
It only hangs when you have password on resume from sleep. Turn resume from sleep password off and it kicks back into windows desktop in a couple of seconds from wake
It doesn't happen on resume from hibernation or from reboot - password or fingerprint scan is entered then goes straight into desktop in a couple of seconds
I started uninstalling fingerpint software, power managment, vap, toshiba security - nothing still the same. Then I realised the HDD password - that was set using Toshiba Security, and deleted using the same, was still turned on in the bios. I turned this off and everything works fine. I reinstalled all the vap, power management and fingerprint software and everything is still fine so it was defnitely the HDD password.
Now this is really rubbish as I want to have a resume from sleep password and have HDD password protection - I have to chose between one or t... Read more

Answer:Resume from sleep hang when HDD password used on Portege R700

Hi buddy,

It?s really hard to say something about this? I can only say that I can?t notice this problem on my Windows installation.

By the way: Do you use the Windows version from Toshiba or your own Windows installation?

Theoretically it could be a problem of your Windows installation or HDD itself? Are you able to test another HDD or Windows installation that you can make sure it?s not a software problem?

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I am facing weird issue. My R700-12k is up to date with all latest drivers and running Windows 7 64-bit. I set up fingerprint for windows logon. All seems to be working fine but when I put computer to sleep state and wake it up there is no message to login using fingerprint and it is impossible to login using password at all because it seems like disables - I can fill password but I can not click -> icon and also pressing enter key has no effect. Seems some Toshiba utility does not work properly. Any suggestions?

Thank you in advance,


Answer:Portege R700 - can not login using password and no prompt for fingerprint

Do you use Toshiba recovery image?
Have you noticed this behaviour from the first day?
Have you noticed this with stand-by only?

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This is a question to the techy guys at Toshiba. Please can someone confirm compatibility with OCZ Vertex2 SSD (Sandforce) drives with the Portege r700?

Ever since I've upgraded the stock HDD I've had issues with the BIOS recognising the SDD when rebooting. The issue is intermittent if I boot the laptop from cold it's fine, the SDD is recognised and everything is ok. When needing to reboot the laptop from Windows 7 (64bit) it will hang at the Toshiba Leading Innovation screen. It seems that the BIOS can't detect the drive for some reason and just freezes. I've read the threads about the Thumbprint software but am already running the version v1.0.2.32 - so think this is unrelated.

I've recently updated the OCZ Vertex2 firmware to v1.32 hoping this would fix the problem and it hasn't. The issue could be more with Sandforce compatibility with the Toshiba BIOS.

I'm currently running BIOS v1.9 - please can you guys do anything to fix this?

Answer:Portege R700 - SSD OCZ Sandforce and Toshiba BIOS v1.9

Are you able to test the SSD in another PC?

Does a HDD work ok in the R700?

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I have a Port?g? R700-172 - PT311E-03201KGR
It's a WIN 7 64-bit Machine.

Current BIOS 1.70
Current EC-Version: 1.40

For this machine, a BIOS and EC update is out there.
So I downloaded the "BIOS220_EC160.exe" update and tried to process.

The first message during the update process is: "There is need to update BIOS and EC".
When I continue with "Execute the update", I receive the error message:
"Error: Preparing to update was failed
Given image file is not compatible with this cimputer"

There are no changes in the hardware of the machine. The only problem I see is that we are using McAfee Endpoint Encryption (V6.0.2.6) which might have some influence on updating the BIOS.

But I'm not sure.
Does anybody have an ides?

Answer:Portege R700 - BIOS-Update 2.20-WIN is not working


Is BIOS update important for you?
Do you have problems with notebook?

I?ve got three years old notebook and BIOS has not been updated?

However, as far as I know the VAP (value added package) needs to be up to date to get BIOS updated?. Also the firewalls and other security and antivirus software preinstalled on the system should be disabled before trying to update the BIOS.

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I'm after some advice about a problem I'm having with my R700, I can't get the laptop to recognise USB hard drives at the boot stage. I'm trying to use Acronis to create an image as I have 40 of these laptops.

The USB CD rom drive is recognised, and so is a Corsair USB pen (which unfortunately isn't big enough), but I have three USB hard drives (a Freecom Tough Drive, Buffalo MiniStation and a Western Digital Passport) and none of them are recognised by the BIOS. USB legacy emulation is enabled.

Am I missing something?

Thanks, Karen

Answer:Portege R700-17Z bios not recognising USB devices


The BIOS does not support *USB HDD* as a booting device. Just USB CD/DVD drive or USB memory stick are bootable USB devices.

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I have installed W10 on my R700 and R930 successfully - but I have two minor issues I can?t solve:
- I cannot enter BIOS - the route via Settings - advanced Start - troubleshooting - Start repair etc. does not work. How do I enter BIOS in W10???
- I try to update my Intel drivers via the Intel driver Update Utility - but when I run this App - the App are not able to identify any Intel drivers on my two Porteges - how can this be possible? In the System info I can see information about the Intel processors - how can that be?
Otherwise W10 is running good....


Answer:Win 10 on Portege R700 and R930 works but wher is the BIOS?

Well - I found the answer to the first question - how to enter Bios in W10 - in the energy options you have to disable quick start-up - then you can enter BIOS by just holding the F12 at powering up. Worked on my two Portege.

I have installed W10 on my R700 and R930 successfully - but I have two minor issues I can?t solve:
- I cannot enter BIOS - the route via Settings - advanced Start - troubleshooting - Start repair etc. does not work. How do I enter BIOS in W10???
- I try to update my Intel drivers via the Intel driver Update Utility - but when I run this App - the App are not able to identify any Intel drivers on my two Porteges - how can this be possible? In the System info I can see information about the Intel processors - how can that be?
Otherwise W10 is running good....


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I tried updating Portege R700 Bios with Toshiba Service Station and by downloading the bios exe file.
Both claim "This computer is not supported", but the bios file downloaded is correct.

What to do?

Answer:Portege R700 Bios update issue - This computer is not supported


Go to Toshiba European driver page and download the BIOS package manually.
Unzip the BIOS and try to execute the exe file once again?

But why you need BIOS update? Did you notice some problems with the notebook?
BIOS update is not necessary if you don?t have any problems.

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I've managed to identify all other devices except this one. It appears in Device Manager as:

Location: on Intel(R) QM57 Express Chipset LPC Interface Controller - 3B07
Device Instance ID: ACPI\IFX0102\4&375529C7&0

Any suggestions?



Answer:Portege R700 (PT311E) - Unknown device in device manager on XP


In my opinion this device has something to do with chipset and therefore you have to install the Intel chipset driver. You can download all drivers on official Toshiba website:

Check also the exact vendor and device ID in device manager to identify this device. The PCI database website can help you to do this:

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I have run scans in the past and i am seeing password protected files that i know i did not put a password to,  these files look very suspicious.
Any ideas how to unlock these files?

Answer:Unknown password protected items

Please post the filenames and paths.

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Hello all,

I hope I can get some help / guidance from some one with more experience with the M400 if possible?!

I reinstalled the OS and setup the biometric security for me, which has worked flawlessly! However I stupidly also set up the boot up security (BIOS Password). So when the tablet gets turned on I can scan my finger and get in without any issues, however I now want to turn the boot up security off. So I booted it in to the OS and went to disable it....however it asks for my password....which I have forgot as I have been a typical end user and have been only using my bloody finger!

Does anyone know if I can disable the BIOS security while in the OS using the biomentric security rather than entering a password? I have tried just changing the admin password within the win OS but that doesn't work....any ideas?

Any help with be greatly appreciated!


Answer:Portege M400 - Change BIOS Password within OS without knowing password?

> So I booted it in to the OS and went to disable it....however it asks for my password....which I have forgot as I have been a typical end user and have been only using my bloody finger!

You are speaking about BIOS password which you set up in the BIOS?
As far as I know you cannot remove the BIOS password if you don?t know the old BIOS password.
In such case just the Toshiba ASP could help you? just the Toshiba ASP technician could remove the unknown BIOS password

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Hi folks,

Very much as the title says, the administration account has had a password applied to it stopping me from accessing the account and / or hiding it again.

This happened sometime ago and I have tried to resolve the issue myself.

Any help would be great.


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I have problems with entering the BIOS and boot. My device requests a password, what can you do? Toshiba service centers in our city is not present. All I could do - press control, tab, control, enter, and the machine gave me PC Serial

Sorry for my English, I used Google translator.

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I have a Toshiba M400 and i was wondering how i could reset the bios password. I disabled the finger print scanner recently becuase i decided i dont need it anymore but it still asks for a bios password which i forgot. I used to just swipe my finger and it would let me boot up and all that gravey.

If you guys know how to reset the password. Either physically or through software that would be awesome.

Or if you guys know who is the bios manufacturer for Portege M400's I could probebly give them a call and ask my self.

I could send it in but I want to avoid that and leave it as a last option.

BTW this laptop was purchased in USA.

Answer:Reset BIOS password on Portege M400 - Bios Manufacturer?

You will be not able to remove the BIOS password yourself if you have forgotten it.
As far as I know the manufacture of the BIOS which was preinstalled on Port?g? M400 is......... Toshiba ;)

So you have to contact the authorized Toshiba service provider in your country and only these guys are able to remove the BIOS password which you have forgotten.

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Hi Guys,

I am trying to bypass a customers laptop as they have forgotten the bios password. What is the best way round this or should I just contact Toshiba and at what cost?



Answer:Lost BIOS password - How to delete unknown BIOS password?

BIOS password must be removed by Toshiba service provider so please contact nearest provider and ask for help. How much it costs? It is not easy to say. I believe it depends in which country do you live and the prices in your country.

Contact nearest provider and ask them.

Addresses and phone numbers you can find on

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Something I am not quite following.
I love the look of and weight of the portege but cant understand why I cant buy one in the uk with 64 bit professional windows.

I mean 32 bit should only be able to address up to 3 to 3.5 gb.
They are being sold with upto 4 and all adverts suggest they can be expanded to 8gb.
Or can someone point me towards someone selling them with the 64 bit os.

Answer:Portege R700 - Why no 64 bit OS?

Hmm? The Portege R700-106 was delivered with preinstalled WIN7 64BIT PROFESSIONAL and additionally you would get Win XP DVD.

But this can depand on R700 notebook model...

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Hi I'm new to the forum and was wondering if people can give me advice on which solid state hard drive to buy for my Toshiba Portege R700 laptop?

I've heard a number of drives can give booting problems such as certain Ocz and Corsair models.

Ideally I'm looking for around 256 GB of storage space; any advice would be greatly appreciated.

Many thanks :)

Answer:Portege R700 - Which SSD should I buy?


You can buy any SSD drive which supports the SATA interface.
It could be possible that you will need to update the firmware but this should be checked with the SSD drive manufacturer

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I had 2x 2GB PC3 10600 ram in my R700 (i3) which is running Windows 7 x64.

I have some 4GB sticks of ram I wanted to upgrade my laptop to 8GB in total.

I put in the memory which consists of:
1x 4GB PC3 12800
1x 4GB PC3 10600

The laptop gets to the screen where it says "Starting Windows" and looks like it freezes before the windows animation.

If I try using 1x 4GB (either speeds) and 1x 2GB then Windows boots just fine but there is a problem when I use both the 4GB sticks.

I have tested the ram with Memtest and they pass the tests.

If I put the 4GB sticks of ram in a R840 (Windows 8.1 Pro), this boots fine.
If I put the 4GB sticks of ram in a R700 (i5 running Windows 8.1 Pro), this also boots fine.

If I try putting in the 2x 4GB sticks of ram in the R700-i3 and attempt to install Windows 7 or Windows 8.1 then it gets to the screen which says "Windows is loading files" and the progress bar completes but then the screen just goes blank and the fan spins up but nothing else happens.

I have previously had 8GB ram in the R700-i3 so I know it does support it. The BIOS detects that there is 8GB ram when I have both inserted and the BIOS is updated to the latest version which is 2.20 iirc.

Can anyone shed some light on the problem?

Answer:Cant use 8GB in Portege R700

Hi Borito

If specification says that your notebook model can handle with 8GB RAM than we must not discuss about it.
By RAM upgrade is important to use 100% compatible and two identical RAM modules (the same specification).
I have tested it on my machine too using standard and one ?cheap? RAM and my machine was death. With two identical RAM modules everything is OK.

Can you please post exact model name of your Portege notebook (R700-xxx) and I will try to find exact part number for 4GB RAM offered for this notebook model.

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I just ordered an R700 and am hoping to upgrade the 320GB HDD to an OCZ Vertex 2 SSD.
How easy is it to replace the hard drive in the R700? Will I need to remove the keyboard is there a panel on the back?
What size hard drive will I need - 2.5" or 1.8"?
Will an SSD simply plug in using the existing connections, or is something else required?


Answer:HDD replacement on Portege R700

According notebook specification Portege R700 has 2,5? HDD and it is HDD with SATA interface so I think you should order 2,5? SSD with standard SATA connectors.

HDD is placed at the bottom side near the cooling vent and it is fixed with one screw only.

Remove the screw and HDD cover. You will see how the HDD is placed and how it must be removed.
It is very simply and you can do this alone.

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I have recently got a R700-15Q.
When running the customary updates Toshiba have recommened several 3G drivers and software updates but one won't install and the others don't recognise a 3G device.

I can not seem to find anything that says this notebook has 3G capabilities but why would Toshiba recommend these updates?

If the notebook doesn't come with 3G hardware - is it possible to install it?

Thanks for your help.

Answer:Portege R700-15Q - does it have 3G capability


This notebook model does not support Bluetooth and does not support 3G module
It?s support just WLan.

The point is that there are different R700 on the market with different hardware components and configurations but one image.
Therefore you can receive such update notifications.


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Hi there

I have a Toshiba Portege R700. Over the last day or two it's been intermittently showing the message battery power low when it's been plugged into the mains. This morning it did the same then shut down.

I've put it on charge but now it will not start at all if i press the power button (nothing happens). If I remove the power lead and press the power button, nothing happens. if i remove the battery then replace it, then press the power button, the fan starts momentarily and the screen comes on showing the 'Toshiba leading innovation' then it goes off. Hope this makes sense! I?d be very grateful for any advice or opinion.

Thanks so much.

Answer:Portege R700 will not turn on

What happen when you remove battery and try to start notebook with AC power supply only?

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Hi all,

I've a problem about usb ports. When i rise up from hibernate or stand-by mode, any sticked environmental usb devices to USB1 and USB2 ports (printer, mouse etc.) cannot any action. But USB3 (E-sata/USB) port, always properly working. When i was reboot computer, properly working other ports to.

How can i resolve this issue?

Thanks in advance..

Answer:USB issues on Portege R700-M14


>How can i resolve this issue?
The easiest solution would switching the USB ports if the notebook is shut down or has not been set to hibernation mode ;)
But try to disable the power saving in control panel -> device manager -> USB hubs & controllers

But to be honest, this is not a serious issue...

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Hi all,

I have brought an R7001F7 few days ago, there are some question hopefully some of you could help.

1. The laptop base is not level (balance) and wobbles toward to right hand corner, the rubber foot doesn't not seems to be the culprit, not sure if it is the chassis malformed...

2. The memory status shows 4GB available but only 2GB usable, the speed is rather disappointed, is there any way to improve this? have I miss some setting? because it should reach maximum of 4GB...

Does anyone of you come across with the above issue? since I have just brought it, do you think I shall return the machine or contact the warrenty team? The problem is before I noticed these issue, I have already registered the machine on warrenty, not sure if I can still get a refund... on the other hand, I have already transfer all my files to the system... Therefore I would be much appreciate if someone could give me some advice here.

Thank you


Answer:Two questions about new Portege R700


Generally speaking you should contact nearest Toshiba service provider and ask for help. They know how to act in such situations, especially about some visual issues.

Can you please tell us which R700 do you have exactly (R700-xxx). Is win7 32bit preinstalled on your notebook?
More about RAM usage on 32bit OS you can read here -

What to say about notebook speed or performance in general? It doesn?t depend on RAM only. it is very important that preinstalled OS is configured properly. Original recovery image that you got with your notebook contains many tools and utilities that run in the background and reduce notebook?s performance.

I recommend you to check running applications (start > run > msconfig > start-up) and disable all useless tools and utilities. What makes OS slow is tempro and preinstalled antivirus software.

Check it out.

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I'm replacing my HDD to a lower size 64GB SSD.

Unfortunately i cannot run the recovery cd, it stuck with error "not enough space".

I found that i got stuck when it try to create the DATA partition (to store the HDDRecovery)

Any help is very much appreciated.


Answer:Re: Portege R700-15P - Cannot use recovery cd on SSD 64 GB

Is the SSD detected in the BIOS? Maybe the system can't initialize the SSD properly.

What SSD brand and model is it?

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I wanted to upgrade the existing RAM (2 x Samsung 2GB 2Rx8 PC3 - 8500). I've installed 2 x Samsung 4GB 1xR8 - 12800S, but it didn't work.
The notebook didn't boot (black screen and fan always working).
I guess the problem is with the 1xR8 of the "new" RAM instead of 2xR8 of the existing one. Could anybody give me a suggestion and advise on the right memory I should buy?

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Hello, I need to upgrade this modell R700-1CC with 3G.

Anybody know how can I solve this problem?

Answer:3G upgrade on Portege R700

I?m not 100% sure but I think such upgrade is not possible.
I think Portege is either with or without 3G module. It is not known to me that Toshiba supports such upgrade.

What you can try is to contact nearest Toshiba service provider and ask for help.

They have maintenance manuals and also direct contact to Toshiba so they can pick up all info that can help you.

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Hello !

I've an issue with my computer : sometimes (quite often, always at the wrong time) it freezes, the fan starts to turn very quickly and makes lot of noise, and I can not do anything other than shut it down by pressing the "Stop" button for a while.
This happens very often when it's on my docking station, but not only. Because of the fan, I've always had the impression that the problem is due to the heat, but now it's winter and my room is about to 19?C, I can't do anything!

Is that something which happens to other computer than mine? Can I do something about it? Can I send it to Toshiba and they will do something about it?

Thanks in advance for your answer,


Answer:Portege R700 freezes often

Sounds like you need to update the Fingerprint driver. If you have Service Station installed, use that to update the driver. Otherwise grab the driver from the Toshiba website from the R700 downloads page.

Or if you don't use the fingerprint reader, you can simply disable the biometric fingerprint device in Device Manager.

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I have a Toshiba R700-18P that will not boot. Flashes the LED of the battery and disc, makes the activation noise of the CD player and turns off. Nothing appears on the screen.

What could it be?

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How can I replace the SSD by a standard-HDD? Toshiba used special connectors in the R700-172.

Message was edited by: tron

Answer:Portege R700-172 How to replace SSD

Hi tron,

Can you post a screenshot of this special connector?

As far as I know all SSDs on the market have the same connector, it?s SATA port so I can?t imagine that you are not able to install a normal HDD because they have the same SATA port as SSDs.

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Dear all,

I'm not using my dvd drive at all and would like to replace it by a hdd/ssd .
Any way to do this?


Answer:Portege R700 - Replace DVD by HDD/SDD


I have checked specification for this Portege and cannot find info about this kind of upgrade.

In the past Toshiba has offered several different notebook models with separate ?SelectableBay HDD adaptor? and instead of ODD it was possible to put second HDD. Unfortunately I think it is not available for this Portege.

Have you tried to find some info about this?

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Hello together,

so I bought two new RAM-sticks for my old laptop
Toshiba Portege R700-19T

But since I've installed them, the machine won't boot into an OS anymore.
The installed Windows 7 64bit goes to a black screen before the windows logo on startup (same with safe mode). And after a few seconds the fans are going fast but nothing seems to happen.

The next thing I tried was an ubuntu(12.04) live dvd. But this won't boot either. No error message or something, only an automatic restart after a few seconds of black screen.

Next thing was memtest86+ v4.20:
It crashes immediately sometimes to a black screen and sometimes to this .
I've tested my new two sticks together and alone, always the same problem. The old ones work perfectly and no crash from memtest.

In the BIOS is only one thing about memory and there it shows the correct "Total Memory Size 8192 MB"

laptop-mem specs from toshiba:

Standard : 4 (2 + 2) GBmax. Speicherausstattung : 8 GBTechnologie : DDR3 RAM (1.066 MHz)

link to product description from Toshiba:

old (working) ram-sticks:
2x Samsung 2GB 1Rx8 PC3-10600S-09-10-ZZZ M471B5773CHS-CH9

new ram-sticks:
2x G.Skill 4GB DDR3-1333 (PC3-10600)
link to shop where I bought it:

In my understanding the two new sticks should work well with my laptop, or am I something missing?


Answer:Portege R700-19T - New RAM -> no more booting

To me the issue is clear enough; the notebook does not boot due to new RAM modules.

Either the new RAM modules are not fully compatible or the RAM modules are faulty.

I would recommend you to test another modules; for example modules manufactured by Kingston.

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I've a two day old Portege R700 and it has developed a freeze and fan issue. Actually it kicked in on day one.
Basically the screen freezes and the cooling fan kicks into gear and nothing else responds until you do the off & on again thing. Its happened a couple of times now on two different days.

Any ideas?
Send it back?
Download an amazing bit of software I currently know nothing about?
Persevere on the toshiba website until I find out how to contact Toshiba directly rather than you good folk?
Ignore it and hope it goes away?

Any advice welcome. Though please make it as basic as possible as I'm a bit of a novice when it comes to the technical stuff.

(Just in case you're thinking about overheating, based in the UK and it isn't a hot day and there is free air circulation around the laptop. The second freeze happened after only ~2h30 of use.)

Answer:Portege R700 - freeze & fan

It is not easy to discuss about such issues.
1/ we don?t know which OS do you use
2/ OS configuration is not known to us
3/ who knows which additional software do you use and what is running in the background
4/ does this happen with AC power supply, battery power supply or in both cases

I really don?t know what so say at the moment. What you can do, if possible, is to contact nearest authorized service, visit them, explain the situation and see what they will say about all this.

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I am considering the purchase of an R700. I have or look after several other laptops and desktops (for a charity) and they are all still running Windows XP.

Is it still possible to downgrade a new R700 to run Windows XP so that all my machines can be on the same OS.


Answer:Re: Portege R700 - Is it possible to downgrade to XP?


The compatibility of other operating systems you can check on Toshiba website yourself if there are other drivers available.

As you can see on official driver download page all drivers for Windows XP are available so it supports XP! :)

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I started up my computer and entered F2 to enter into my Bios and found it was password protected.
I didn't put it there, is there any way that this can be done via malware etc?

Answer:Bios password protected???

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Hello there.I just manage to score a nice desktop computer, with Windows XP SP3 in it, it's working fine, but I have my own Genuine Windows XP SP2 set up disk.However when I tried to go into the Bios, I was stopped by Password. This does not occur when I normally boot up windows, only on the Bios. Which I find annoying. Like to do things myself.Any help in this regards.Much appreciated.

Answer:Password protected Bios

On a desktop you can usually remove a BIOS password by unplugging the computer and removing the CMOS battery for a few minutes.  Then put battery back and plug in and start up--you should be prompted to set the date and time in BIOS.  (CMOS battery is a quarter coin sized, watch-type battery which should be easy to find on the motherboard.)

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Hi, having mega problems both with my girlfriends pc, plus of course AOL Wireless.I need to format the pc loads of junk on it, not to mention all the clutter and crap trying to install AOL Wireless (waste of space that i think, plus customer services are rubbish) but i cant format the pc..bought second hand..someone has password protected the bios (password unknown) so i cannot set it to boot from the CD Rom...and ideas would be most welcome.Many thanks

Answer:password protected bios XP

I think if you take out the cmos battery for a few minutes then replace it cancels out the password protection.

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I received a model 7360AQU that was supposed to go on a network for OS installtion.  It is licensed for Vista/Windows 7 and I have the IBM Recovery CD/DVD set but I am not able to boot from the CD drive because it is disabled in the BIOS.  Can't change this because the BIOS has a password.  I can just enter but when I change anything important it doesn't allow me to save and exit.  Tried moving the reset jumpers but may not have done things correctly.

Answer:M58 with password protected BIOS - gov't

2ndaverstore, welcome to the forum,
I would suggest contacting the seller or Lenovo support on 1-800-426-7378.  Unfortunately the forum rules prohibit discussion circumventing security measeures which the password is.
No posts shall include instructions or directions intended to
subvert security measures, including passwords, locking mechanisms,
fingerprint scans, etc, nor shall any posts provide descriptions to the
location of, nor direct links to content related to these topics.
Sorry, but I have to lock this thread.

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hi,my friends pc wont boot up,and the bios is password protected! what can i do?she has win xp & its a packard bell pc about 2 yrs old.

Answer:pc is password protected in bios!

click here

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Friend has a 15th hand computer and has added a printer with a USB port. The set-up of the printer requires him to go into the bios and change two of the settings. He cannot get into the bios set-up as it has been password protected somewhere along the line. Is there a way to bypass this or to determine the password?

Answer:How do I get into Password protected Bios

Open the PC up and there should be a circular battery. Take it out and leave it out for about err 5, 10 mins then pop it back in.However make a note of all BIOS settings. Then when the battery is replaced the BIOS will default and any chnages that were made would be lost.Just check with your notes for any differences and change accordingly.

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i am trying to install a new hard drive in an old pc. I want to obtain access to the bios to make the floppy drive the 1st boot device,so i can use a floppy to format & partition the new harddrive. Problem is the bios is password protected so i can't get access to it ! please help any ideas would be greatly appreciated thanks!

Answer:bios password protected

Have a look click here

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RE:Vista Home Premium 32bit W/sp2 installed.
I was wondering if there is any way to bypass the password to get into the BIOS screen on startup. I never set a password on this computer for accessing the BIOS. I recently had the hard drive replaced and a complete vista install. I have since purchased a Vista System Recovery Disk and should I need to use it at some time I will need to go into the Bios and set the computer to BOOT from the CD-ROM drive first. When I try to open the Bios I get asked for a password. As far as I know a password was never set on this system at least not by me. I would'nt know why the tech who installed my hard drive would have locked the Bios with a password but I guess its possible. If someone would shed some light on this for me I would really appreciate it.

Answer:Bios is Password Protected

I would contact the technician that worked on your computer and see why they set a password.

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im trying to get into bios on my laptop. i tried getting into the bios and it was password protected. i forgot the password. how can i get past this?

Answer:getting into bios that is password protected

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I have a very annoying problem:
My touch pad is deactivating and activating itself all the time. As if i would constantly press fn+f9 (several times in a row). I had this problem before but it just stopped. It seems the problem occurs more often when using the keyboard.
And the small on/off-Button doesn't seem to work.
I cleaned the keyboard and removed the F9-button in case but the only result was that I can't put it back as it won't stay in position...

please help me. I can barely use the keyboard as I am constantly interrupted by the touch pad on/off-message.


Message was edited by: kashel

Answer:Portege R700-174 - Touchpad randomly on and off

Alright I solved the issue. There is a function key utility downloadable in the drivers section of
It blocks the pop-ups and everything just works fine for now :)

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I have a Portege r700 with original Windows 7 OEM installation.

The Windows 7 is up to date and Windows Update program is offering me to upgrade to Windows 10.

The upgrade process is starting fine, downloading & pre-configuring all necessary stuff, then finaly ask me to reboot the system in order to go on with the upgrade.

After a few seconds, the reboot process is launched, and load... the current Windows 7 system, saying that an error occured during the upgrade process.

I performed a few tests ; I am also a Linux fan so I tried to boot the system with a LiveCD of my prefered distros : after loading the prompt menu asking what I want to do (liveCD boot, install, diagnose, etc.), it reboots... and show me again the prompt menu (prompt menu is a GRUB feature, the kernel has not been loaded at this time).

I understand that "something" (and I guess it is the Toshiba restauration system) is preventing me to boot on something else than the original partition, preventing the Windows 10 upgrade.

Any idea ?

Answer:Portege R700 - cannot upgrade to Windows 10

I was offered the free upgrade on my R700-12U and R930-1DK Toshibas - and the upgrades was done without any problems. However, if I understand it right, the R700 is not on the list of upgradable units but it worked very well on mine, starting from updated W7.

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OK... I give up.

Toshiba, you win, very amusing.

Now, has anyone out there discovered the closely-guarded secret of *where* one might install a SIM card on a Portege R700-185?

It must go somewhere (?).... the Ericsson F3607gw 3G module is picked up by Windows 7, TOSHIBA Wireless Manager came pre-installed and (unhelpfully) tells me I have no SIM installed (yes...thanks for that).
The spec for the 185 says it does 3G, although seemingly every website has simply copied the same blurb from Toshiba's press office so maybe it's all a big mistake - there's no mention of it at all that I can find in the User's Manual (I've downloaded it again just to make sure). I do get offered drivers for it, though, so perhaps that's a good sign. :)

I've looked under the two removable panels - one has the memory, the other has a bunch of chips... no obvious SIM holder, and I'm loathe to go poking about!

Does anyone know - 'cos Toshiba don't seem to want to tell? Thanks in advance....

Answer:Where's the SIM card slot on a Portege R700-185?


I don?t have this notebook model but if I remember well (already discussed on this forum) SIM card slot is visible when you remove battery.

Remove please he battery and I hope you will find it.
Please send some feedback.

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Attempting to reinstall Windows 7 on my R700-1DD but I am coming across the dreaded select the driver to be installed page.

Ive installed OS's on many systems before so know to be looking for a chipset or Sata driver.
However i cant seem to find any, maybe im missing something?

If anyone could shed some light on the situation or point me in the right direction of some drivers would very much appreciate it



Answer:Portege R700-1DD: Windows 7 installation


All Win 7 drivers for Portege R700 PT311E are available on the Toshiba European driver page.

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Hello there

I have just purchased a R700-184 and the plan is to sling W7 Ultimate 64-bit, 8gb of ram and a SSD into it

my question is as its a HDD as standard, what are the limitations and issues i'm likely to encounter carrying out this upgrade?

thanks in advance


Answer:Portege R700 - SSD Upgrade Limitations


There is no big difference between the SSD and HDD so usually the notebook should be able to handle SSD SATA drive properly.
In some cases a firmware update for SSD drive is needed but usually this is provided by SSD drive manufacturer?

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I have a Portege R700-1E8 with Win7 Pro.
WinUpdate does not detect SP1, but it detected the other updates and it installed them (the SO is activated).

If I'm installing SP1 manually (downloaded as iso file from Microsoft download site) it seems to be installed without troubles.
Still, I've recovered the notebook to the original state and tried to detect the windows updates again.

There are a lot of updates available, but no SP1 AND IE9.

Any ideea?
Thank you,


Answer:Portege R700 and Win 7 Update does not detect SP1


> If I'm installing SP1 manually (downloaded as iso file from Microsoft download site) it seems to be installed without troubles.

So where is the problem if you were able to install the SP1 manually?
I had also some problems installing the patches in the past? I could not install some patches? After rebooting the system and disabling an 3rd party firewall, I could install necessary updates which were receiving automatically by Win 7.

However, SP1 can be installed manually and it should be possible installing other patches automatically? so in such case I would not be worried?

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I just bought a new monitor. I have plugged it to the laptop with hdmi. I can get a picture fine but when i close the laptop lid I loose the hdmi output. As I want to use this monitor for my work at home the natural state of the laptop for me is with the lid closed but the laptop fully powered.

Can anyone explain how I can resolve this issue please?

Thanks in advance.

Answer:Portege R700 - using HDMI when the lid is closed

Have you tried updating the BIOS?

Also try updating the Display Driver and the Toshiba Value Added Package.

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In my Porteg? R700 there is no way to make autorun working (for CD/DVD and USB keys as well). CD/DVD and USB keys work perfectely, but not the autorun.

I've tried to use both the AutoFix of Microsoft and the PowerToys, but the problem it's still there. I've tried also to modify the Registry, but it seems that the changes are not kept. I suspect there is something related to some utilities or so.
Can anybody help me?

Thanks in advance.

Answer:Portege R700 - No autorun for CD/DVD and USB keys


> I suspect there is something related to some utilities or so.
What kind of utilites you have installed? Theoretically they could block the autorun?

Normally if autorun doesn?t work on XP you can enable it in Windows registry:
Start > run > regedit

The registry editor will open and navigate to:
HKEY_CURRENT_USER / Software / Microsoft / Windows / CurrentVersion / Policies / Explorer
Double click on the value ?NoDriveTypeAutoRun? and set the value ?91?.

Now you have to navigate to:
HKEY_LOCAL_MACHINE / SYSTEM / CurrentControlSet / Services / Cdrom

Double click on the value ?AutoRun? and set the value ?1?.

Now restart your computer and test it again, usually autorun should work again.
Furthermore make sure that newest Service Pack is installed for XP (SP3).

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In my company, we are going to buy 3 portatil computers model Portege R700-1E0
Our computers staff is installed in Windows Xp.
My question: Is it possible to realize downgrade to Windows XP?

Message was edited by: GROSADO

Answer:Re: Downgrade Windows XP for Portege R700-1E0


I have checked Toshiba support page under and I found WXP drivers, tools and utilities for WXP for your Portege R700 (PT311E) so you should be able to install WXP on this Portege notebook.

If you need more assistance you are welcome.

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Good evening,

I needed a new battery for my Portege R700-11P. I had a battery model PA3832U-1BRS and I bought a new battery that fits this. To be honest the battery was rather cheap, so I already thought back in my head that there might be a downside to this.

However, my problem is the following: I put the battery in and plug the laptop in. Then my laptop will show the orange charging light for a few minutes before it says that it's 100% charged (and the light turns yellow). Then I unplug the laptop to test whether the battery is charged and immediately the laptop shuts down. This means the battery was not charged at all, right?

So it says the battery is fully charged but isn't. I already removed the AC/DC and the battery and pressed the on-button for 30 seconds but it didn't help.
So, what can I do about this? Is the battery faulty?

Help would be extremely appreciated

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I want to make a image of a *Toshiba Portege R700* in my Landesk 8.8 environnement.

I search the driver of the chipset (*Intel(R) 5 Series 6 Port SATA AHCI Controller*) of my laptop, but I don't find it in the download page.I need somes files : txtsetup.oem and a iastor.sys

How can I find If ? Has someone a solution ?

Thank you

Answer:Portege R700 - Need driver of the chipset

Hi Goldostef,

Did you find similar threads about SATA drivers? ;)

The SATA drivers that you mean are a part of Intel Rapid Storage Technology Driver and not of the chipset drivers. So please check the Toshiba website again and download the mentioned driver that contains the driver that you search.

If you have more questions you can post again :)

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I own the canadian version of Portege R700, called Tecra R700 (PT319C-00E002).
The CPU fan is always turning between 43% and 51% (independently of the selected frequency mode), which makes the computer noisy - too noisy to be used comfortably, too noisy to be used in meetings of in silent public areas.

The fan seems to be controled by the BIOS, so that applications such as SpeedFan are useless. Is there a way to fix this issue?

Kind regards.

Answer:Portege R700 - High CPU fan noise

Hi dernierrecours,

>The CPU fan is always turning between 43% and 51% (independently of the selected frequency mode)
That means the fan will always run on the same level independently of cooling method that you can choose in Windows Power Management?!

Well, have you already tried to update the BIOS? Is the newest version installed?
Check the Toshiba page for an update.

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Do Toshiba or anyone else for that matter make a keyboard cover for the R700 series?

i want to preserve my laptop in as new condition, so wearing the buttons is something i'd like to avoid with one of those translucent rubberised covers i've seen for other laptops



Answer:Portege R700 - Keyboard Cover

Hi 1994F7PT,

As far as I know Toshiba doesn?t offer such keyboard covers. I have done a Google search for keyboard covers on Portege R700 and I found some offers but for US keyboard. Maybe you can find some keyboard covers for R700 and EU keyboard. Have also a look on eBay, there you can also get many notebook parts.

If you have found something you can post it here. I?m sure it?s interesting for other P700 owners! :)

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the @ button and the " buttons are interchanged eg when i press @ i get """ quote markes and vice versa.
Does anyone else have this glitch ,or/and know how to resolve it?


Answer:Portege R700 - @ button and " are interchanged


You have to change the keyboard language.
Possibly it?s set to EN (US). Change it to EN (UK).

1. Go to Start and then Control Panel
2. In Control Panel click Clock, Language, and Region
3. Go to Regional and Language Options.
4. Go the Keyboards and Languages tab and then click Change keyboards.


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Despite some reports of 'flaky' operation and similar, I decided to rip out my HDD and slap a SSD and W7 Pro 64-bit onto my portege R700-184

flippin heck its sped the thing up!!!!

I used a sandforce based OCZ Vertex 2 120Gb drive and Retail Media to install the 64-bit windows. this is with no other firmware or software updates for the SSD or Laptop, so straight out the box

Before it used to boot from cold in 95 seconds, down to 23 seconds on the SSD! and it wakes from sleep in around 4 seconds!!! VERY impressed!

similarly the 64-bit o/s has improved my WEI scores as well, the CPU is up from 6.5 to 6.9, the RAM from 5.4 to 5.9 and obviously the SSD has taken hard drive from 5.9 to a scorching 7.4 :-)

excellent upgrade in the embryonic stages, i will report back on long term testing after i've got all my drivers back up and running and restored my files!


Message was edited by: 1994F7PT

Answer:Portege R700 - Lightning Fast!

> i decided to rip out my HDD and slap an SSD and W7 Pro 64-bit onto my Portege R700-184

I never upgraded one of my notebooks with an SSD drive but according to your post this should improve the notebook performance a lot? great to known this? so thanks for sharing this info!!!

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Hi there,

I seem to have a non-standard connector type on my SSD (THNSNC128GMLJ). I'm now concerned that I will not be able to upgrade my SSD for a larger capacity. Does anyone know anything about Toshiba using anything other than the standard SATA family of connectors on their SSD's?

This is pretty annoying as the laptop was advertised as follows - "Hard Drive - 128 GB Solid State Drive - Serial ATA-150" I'm no expert but the connector on my SSD does not look anything like the SATA connectors I've seen before.

Any help or information would be most appreciated.

Answer:Portege R700-155 - SSD Connector question

i believe the SSD's as standard were a different ribbon connector to the standard HDD's in the R700 series, however i also think (but don't quote me) that the actual connector for the ribbon on the motherboard is the same. so in order to fit a new SSD to the one you have you need to get hold of the HDD style ribbon from a lower spec R700

my R700-184 (european spec) was highest spec without SSD and it has normal SATA connector on the end of the ribbon. fitted an OCZ vertex 2 lovely :-)

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Hi There!

One of the keys on my R700 Notebook Model R700 PT311A-00Y00Q has a broken key. Apparently you can't get replacement keys, so I need a whole new keyboard.

I found this on EBay: keyboard&_sacat=0

But I can't find a guide to replacing the keyboard, would you mind linking me to a guide?

Thanks in advance.

Answer:Portege R700 How to replace the keyboard

I read some reports from users who tried to replace the keyboard on this R700 and this is not very easy.
It?s difficult because you will need to remove other parts like
Battery, sim card, express card slot, memory modules, base assembly to get access to an
aluminum tape from the back of the cover assembly. Then you could turn the cover assembly face up and peel off the keyboard adhered to the insulator.
And additionally you can not use the removed keyboard and keyboard insulator again. You will need to use new parts

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Pressing Fn+F8 to enable/disable wireless on an R700 - what registry key values does this change? Is anyone able to tell me the Registry path for the wireless functionality on the Portege R700's?



Answer:Portege R700 - Registry key for FN+F8 key combination

Hi buddy,

The exact registry key only knows Toshiba. I can tell you that FN keys are controlled by Value Added Package and Flash Cards Support Utility.

Both tools can be downloaded on official Toshiba website so for FN keys you need an additional tool and it?s not only a simple registry key.

Do you have any problems with FN key combinations?

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I bougth Portege R700, and i have now some trouble.

the button for desactivate the touchpad is not working.
the button on the top rigth of keyboard (the eco button), don't pass the pc from normal to eco, but open windows mobility center.
when i press th FN key + other like volume for exemple, i have no information on screen.

also why the ligth for wlan is all the time activate also when
i desactivate the WLAn (the orange ligth under the touchpad)

i did reinstall TVAP, but nothing change.

please could you help me to find again all the function of my laptop.

is running in WIN7 x64 french.

thank you.

Message was edited by: sapeur3873

Answer:Portege R700 - some buttons don't response

There are too many different issues and if you will try to fix one by one it will take too many time and there is no guarantee you will have success with all this.

Best thing you can do is to set notebook to ?factory settings? again and start using notebook with ?out of box? state. After doing this at first check all this and be sure everything works fine.

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I have a R700 and the dvd is set to region 1 and as i live in Australia (region 4) and i am going to travel overseas and will be watching DVD overthere.

The manual says that i can only change the region a few times before it locks itself to that region.

I was wondering how can you stop it from locking to a region OS so i can watch and run DVD when i get back\r\n


Answer:Portege R700 - DVD region unlocking


> I was wondering how can you stop it from locking to a region OS so i can watch and run DVD when i get back\r\n

This is not possible. This lock function is controlled by drives firmware.
Of course you will find many information and some hack tools in the internet which say that this is possible but to be honest; I?ve never tried this out and according to information from some users, such tools can affect the CD/DVD drive functionality.
In worst case the CD/DVD drive would not be recognized by BIOS due to modification in the firmware and you will not be able to read other disks?

So what to say; I would not recommend trying this out if you don?t want to get some ?surprises?.

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Hello everyone,
My laptop is working very slowly lately and I've decided I want to upgrade the memory and add an SSD.
I have 2 memory chips installed - 1GB memory chip and 2GB memory chip.
I want to replace them and install 2 4GB chips.
I've been trying to find out the what are the specs of the memory that will be compatible with my laptop?
I would appreciate any help.

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Had my R700 for a few months now, only just randomly noticed that the displayed screen, as in when on and showing windows desktop, doesnt go right to the edge of the lcd panel., there is a black border on the screen itself,then the actual plastic bezel of the laptop

is this normal for this laptop?



Answer:Portege R700 - Screen Query


Without seeing your problem it?s very hard to say if it?s normal or not but if you use the native screen resolution of your notebook the display should show the desktop in fullscreen without any black borders.

In your case I would contact an authorized service provider in your country. The guys can check your notebook and give you an official answer what to do now. Furthermore if your notebook is under warranty such repair would be for free. :)

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I came to know that the cooling problem on the R700 latop is due to a bad design.

To be more specific, aluminium was used to build the heat sink instead of copper as it is showed in the Toshiba commercial video (see below please). I sent my latop for repare and it is just arrived in Sommerdae (Germany).

Nevertheless I want to ask a a replacement for an other laptop out of this range if the problem heat could not be fixed definitely.

Best Regards,
Tahar B.

video link:

Answer:Cooling issue on Portege R700


A friend of mine bought an R830 and we talked about the cooling modules performance on his R830 and we compared the performance and heat dissipation with my R series notebook.

My notebook is runs more quiet? we have compared the settings and I think we could find a workaround for this?

I have updated the BIOS is the past? and I recommended checking the Toshiba pages for newer BIOS. Indeed the new BIOS was published and could flash the BIOS as well?

Furthermore I?ve improved the power management settings in Win 7
Control Panel - Power Options - Change plan settings - Change advanced power settings - TOSHIBA Power Saver Settings - Cooling Method ... Here I set both options to battery optimized.

I also disabled the Intel Turbo boost technology in BIOS because I didn?t notice any performance boosts if this option was enabled? so I tested this with disabled option?
Last but not least the Toshiba HW setup seems to contains options for CPU? I set the option ?Dynamic CPU frequency mode? to first option ?Dynamically Switchable??

seems that notebook runs quiet and I?m pleased with that?

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Firstly, there is no fingerprint driver for the Portege R700 - In this case an R700-181

I am using Win 7 x86 - no driver in our entire driver repository will work for this device, which is apparently an AuthenTec AES 1660.

Out of all the different OEMs we buy or have bought hardware from, Toshiba is by far the worst. So bad in fact it has prompted me to complain.

Secondly, despite Intel and ATI updating their display driver to account for a reduction in the available memory space for kernel modules in Windows, due to a security update (as detailed here, because Toshiba cannot be bothered, or dont have any concern for after sales support, it means that we have dozens of devices blue screening.

The only workaround is to not install this security patch, which due to the nature of our work is totally unacceptable. This patch has been created for a reason, and that is to improve security, but Toshiba customers cannot benefit due to poor support from Toshiba.

Incidentally, I have finally found a driver that works for the R700 by finding an old driver from a different model.

Sort yourselves out Toshiba - we will not be renewing out contract with the reseller at this rate.

Answer:No Win 7 Fingerprint driver for Portege R700


The fingerprint software for Win 7 32bit is available on Toshiba European driver page.

You can choose The Portege R830 since the fingerprint software is the same.

<img src='' border='0' width='550px'/>

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Hi all,
I have just purchased a R700 and the laptop does not wake up after going to sleep. I have done a bios upgrade. I have all the power options for sleep to "never" at the moment and other options to hibernate which works fine.
I am a little concerned as I have to do software upgrades to sensitive equipment and during a couple of them the R700 shut down and I had to do a force power down.

When it tries to come out of sleep the screen remains blank and the fan ramps up to takeoff speed and stays there until I have to force a shutdown.

Any ideas?

I have unistalled tempro as when I searched for driver updates it did not find any so searched manually and found some. Waste of time and interefering.

Answer:Re: Portege R700 will not wake up after sleep


Have you noticed this issue from the day one or later after installing these updates?
> I am a little concerned as I have to do software upgrades...
Nobody force you to make any updates. What you should install are Microsoft updates.
If system runs well with original Toshiba recovery image (Factory settings) leave it.

Only thing you should do is to optimize OS and remove stuff you don?t need.

Back to your question:
Can you confirm that this issue occurs with factory settings and without any updates installation?

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Hi every body

How can i access to the built-in Webcam of my Portege R700 with a third part software Polycom PVX for exemple, in the configuration panel of this software i can choose the toshiba webcam as video device, but it doesn't work ( no image)

Thanks in advance for your help

Answer:Portege R700-1DL built in Webcam


To be honest I never heard about this problem but if you want to use the webcam with external software like Skype, you have to close the webcam software first. For example the webcam software will be started with Windows and you should close it before you start such an 3rd party program.

Check this!!!

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I would like to put the standard windows 7 OS on the laptop (R700-14f PT310E)
I'm having problmes to make Fn + F8 work.
It only lets me disable or enable the bluetooth.

Now I think the problem lies with the driver of the wireless card ( broadcom)

The prepared image of toshiba has driver Broadcom driver version :

in the download section i can only find driver version:

Broadcom Wireless LAN Driver Windows 7 (32/64)

best regards,


Answer:Portege R700-14f - Cannot enable the WLan


Well, if the Wlan driver is not installed then you will not be able to enable the WLan using FN + F8
This means that you need to install WLan driver.

I recommend checking the WLan card. Install an diagnostic tool like Everest home edit which will help you to get the WLan card details.

All drivers can be found here:

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Is there anyway to add express card slot to R700-18E? It does not have express card slot on it. It is possible to add express card slot with docking station? Or any other option?

I want Express card slot for graphic card upgare.

Answer:Re: Can I add Express Card on Portege R700-18E?

In my opinion you should use such adapter . I think it is easiest solution for you.

What do you think?

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for some reason all of a sudden CD/DVD burning on my new Portege R700 has almost ground to a halt. It worked fine initially, but now won't get above 1Mb/sec tops.... this is a REAL pain....

The issue occurs with both the onboard DVD drive and a USB connected Lacie drive that has worked fine for years, so it has to be an O/S or H/W issue of some sort. am about to update the BIOS but with no real hope

I have done some googling and things seem to point to IDE controller issues. I have taken some of the advice and removed / reinstalled the controller, but to no effect...

does anyone else have the same problem - or more importantly a solution please?

in some desparation


Answer:Portege R700 - Slow DVD burning


not easy to say why it burns so slow. have you tested burning with other disks and programs?

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Is it possible somehow to put an HDD disk where theDVD player is at Portege R700-1CZ?
Any help appreciable.

Answer:Portege R700 - can I change the DVD player with HDD?

As far as I know something like this is not possible and Toshiba doesn?t offer HDD caddy for that.

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I want to change my HDD in Toshiba Portege R700 to SSD. How to install Windows 7 on this new SSD? I didn't get any Windows installation disc.

Or will it be possible to move partition from the old HDD to new SSD (using Acronis, i was able to move partition to new HDD)?

I heard about partition offset and that SSD block should be the same as FAT cluster (the same alignment).

Any advices? (i know i should defrag my HDD before moving :) )

Answer:Re: Portege R700 - How to install Windows 7 on new SSD?

Hi buddy,

> I didn't get any Windows installation disc.
Create the Toshiba recovery disk as mentioned in user manual before you exchange the drive then you have an installation disk. The Toshiba recovery disk will restore out of box settings with all drivers and tools. It can be used on every drive and how often you want.

After this exchange the drive and boot from Toshiba recovery disk. Follow the screen instructions and everything will be installed.

Check this!!!

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I would like to install a small SSD as a second drive in my r700-15q, in order to experience the SSD renaissance.

I see others have done this using a caddy that is installed in the optical drive bay.

My laptop does not come with an optical drive, or a bay for an optical drive. It only came with an internal 7200 RPM traditional drive. here is the full spec

Is there anyway to install a second drive in my laptop (r700-15Q)?

In the worst case, is there enough connectors and space to fit a small SSD inside using electrical tape!


Answer:Portege R700-15Q- Usage of SSD as 2nd drive

> Is there anyway to install a second drive in my laptop (r700-15Q)?
If you want to use an SSD drive, you will need to replace it with the internal HDD

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I just got my R700.
According to product description / datasheet Nero Backup Essential is bundled to it and it was preinstalled.

Since there is no backup DVD supplied with the notebook, I tried to make it on my own.
But when I open Nero BackIt and try to make an image of the HD, I get an popup, telling me that I have to *buy* nero first.

I've looked on nero home page: it states that nero essential should be capable to make backups of HDDs.

How can I create a backup? And how can I get NERO to work properly?

br Wolfgang K.

Answer:Portege-R700-19L - How can I create a backup?


To crate a recovery disk you have to use the preinstalled Toshiba tool called Toshiba Recovery Media Creator!
This tool helps you to create a Recovery disk!!

Regarding the Nero:
The preinstalled Nero version is a essential suite which means it?s not full product.
The essential Nero Multimedia suite supports: Nero BackUpIt 1)*Auto backup* and 2)*Syncing*

The File backup, Drive backup and Image tool disk creator is not a part of essential nero suite but it?s part of Nero Full product.

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When I switch on my Portege R700 and immediately open the Toshiba PC health program (monitoring the sensors) it shows the CPU temperature to be very low, of course, while the System temperature is already at 90C.

As a consequence (I think but I might be wrong) the fan spins at almost maximal speed.
The situation does not change in time: the CPU temperature stays typically under 40C, System temperature at 90C, fan always spinning fast.

Is this normal? The Cooling test program says everything is fine.


Answer:System temperature at 90C in Portege R700

You should try to perform a laptop cleaning:

> Toshiba PC health program (monitoring the sensors) it shows the CPU temperature to be very low

Hmm.. If it shows the temperature is low but it's going up to 90 C, means doesn't work properly. Reinstall it, but before perform cooling system cleaning

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When I press f10 to go to the bios menu a blue box pops up and a single beep sounds from the motherboard. It says "ENTER ADMINISTRATOR PASSWORD". After 3 failed attempts another blue box appears with a beep that says "SYSTEM DISABLED [51113833}". Unfortunately, I don't know the password and I've looked around for passwords to try and I haven't found one that works. Any help is much appreciated.

View Solution.

Answer:Bios Settings Password Protected

@DynamicGiPo? Enter   44871215 Regards, DP-K

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I have aquired a Digital ts30g on Ebay. Ad said boots to bios , no further testing dome. So I got it cheap and thought worth a gamble. The ad neglected to mention that the Bios were password protected. Anyone know a way around this? I know that sometimes if you pull the Bios Battery you can lose the password but I hate to think I'll destroy this puter trying to get to the battery. Thanks for looking and appreciate any advice.

Answer:Bios Password Protected on Old Laptop

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Hello there,

I am trying to access the BIOS to enable an on-board USB. However, the BIOS is password-protected, the work of the outgoing IT staff who has since left the company.

I know I can reset the BIOS by taking out the CMOS battery and letting the CMOS bleed for a few minutes, right? NOW, when I opened the PC and looked at the motherboard, it looked like no PC I've ever seen before! I think its a workstation or something. And there's NO CMOS battery! How then do I bleed the CMOS so that I can reset the BIOS? Or is there any other way I can get around the password prompt? The IT staff who left is not answering any of our calls.
I'm sure some of you sheer Guru's know of a way. Please advise.

Answer:Unlocking password-protected BIOS


Normally this can be solved by removing the BIOS battery for 30 minutes or so.

If you have no obvious BIOS battery, then it can often be a battery soldered onto the motherboard. It may be hidden under power supply or something else.

Also look for a maintenance jumper on the motherboard (usually near the BIOS battery). This normally has a single jumper across two of the three pins and is moved to the other two pins to clear the BIOS.

Go to the computer or motherboard manufacturers web site and look for details of layout of the motherboard.

Alternatively look at a Flash BIOS upgrade

Please provide details of the computer make & model and the motherboard & O/S

It is highly unlikely that there is no battery.



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