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Portege Z10 stucks on blue screen - cannot log in

Question: Portege Z10 stucks on blue screen - cannot log in

My system had issues where I could not get into system restore as it was not showing up
so went to msconfig and I went to advanced startup and chose to start in diagnostic mode and on reboot it now just has a light blue screen.

I can move mouse around and there is no login box?

I tried reboot and hitting F8 but no luck.
Is there another bypass for this?

Please help!

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Preferred Solution: Portege Z10 stucks on blue screen - cannot log in

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Portege Z10 stucks on blue screen - cannot log in

Switch on the computer, press and hold the "F12" key while the Toshiba logo appears.
Alternative you can press and hold the "0" key to access the recovery option.
Choose "HDD Recovery" and confirm by selecting "Yes" that you want to enter the system recovery.

More info:

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I have a Toshiba Portege Z930-D3S laptop. I wanted to run a system recovery and did everything exactly as in the manual page 4-24, Section System recovery Options. The tool told me that the recovery partition is empty (or something like this) and the recovery cannot be performed. I definitely did not erase it and do not how it can be. Then there was an option to erase sdd and I thought that this might help (don't ask me why) and that the tool would erase everything but the recovery partition. So, I chose it.

Now I have the frozen screen with "Toshiba Leading Innovation" and cannot enter any menu neither by pressing 0, nor by holding F8. I cannon restart the laptop, it seems that it simply fall asleep when I press the power button.

Please, help me to recover the system.

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Hi everyone!

I've got a problem.
I downloaded the BIOS Update from the Toshiba Hompage.

The update started correctly, but at the point "Flash new BIOS" at "Processing block 26 of 33" the update stucks!
I'm waiting since almost 2 hours, but nothing happens.
My screen freezes, I can't move the cursor, the clock shows the same time.... so nothing happens...

Is that normal?
I don't think so, but it's my first BIOS-update, hence I'm not really familiar with it...

Does anyone has an idea?

It would be great to get some help!

Answer:Portege M800 - BIOS Update stucks - Windows 7 32bit


This is different not a common BIOS update process?
The BIOS update should not take a long time.

In your case is it possible that something went wrong during the flashing process and the ROM module has not been flashed properly.
I think you are in trouble and in my opinion only the ASP technician would be able to help you.

The BIOS ROM must be flashed again using an crisis procedure and this can be done only by an ASP technician.


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I have a Z30-A-1E1 model with Windows 8.1 Pro 64bit.

I'm having ad issue, randomly I got a blue screen and the notebook reboots, without giving error messages.
In the windows event log I can't find anything that clearly led to a cause.

I'm using a Toshiba Dynadoc U3 and I first thougt that it had something to do with it, but the crash happens even if I'm using the notebook disconnected from it.

Does anyone had a problem like this?
Any suggestions for debugging?

Thank you very much!

Answer:Portege Z30-A-1E1 - blue screen and reboot


I do not have a complete solution, but perhaps a step on the way.
I would first suggest to disable automatic restart when a bluescreen appear.
That way the error message will stay on the screen until the PC is switched off.

Read about how to prevent automatic restarts here:

BR Tom

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i have problem in my company with one of out notebooks and the problem is that when i connect dynadock on my portege R830 my screen on portege blinks a few times and then i get a blue screen. The portege and dynadock are both new and the portege has a preinstalled windows 7 pro. I reinstall already drivers for display and dynadock drivers and still the some problem.
do you have any idea?

BR, Toma?!

Answer:Portege R830 blue screen

is it a BSOD or just a blank blue screen?

what colour is the desktop background set to on your pc?the same blank blue?

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We've got two Portege R700's (part no PT311E-01G01JEN) bought 2 months apart, but both with the same problem. All our other laptops of the same model are running Windows XP and don't have this issue.

Windows 7 32-bit is freezing or blue screening continuously when connected to 3G using the built in Ericsson device. The blue screens give an "IRQL not less or equal to" message and creates a crash dump file that points towards an issue with WwanUsbMp.sys

Both of the above machines are using the standard Toshiba Windows 7 image that comes pre-installed. Both have the Citrix DNE update for Windows 7 installed [(see here)|] and Cisco VPN Client v5.0.07.0410.

One laptop is using the 3G driver from the Toshiba image, while the other has been upgraded to the latest version available from Toshiba.

The problem is persistent and leads to a crash after anything from 2 to 20 minutes when connected to a 3G network, but hasn't yet crashed when connected via GPRS or EDGE, although it did blue screen after the computer was hibernated while connected to GPRS on one occasion.

Forums for other manufacturers show problems with this particular Ericsson device which state to upgrade the firmware, but as it is an OEM device, the firmware has to come from the laptop manufacturer and Toshiba claim there isn't any available.

Has anybody else seen this issue ? Any suggestions ?



Answer:Portege R700 3G - WwanUsbMp.sys blue screen

Hi mate

Did you try a 3G driver update?
You can find it on Toshiba European driver page.
At this time there is a 3G Driver v R2Y04 released at 28/09/10.
Please check if you can use this new driver

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My system is WIN 7 Professional 64 bit on Toshiba Portege 700.
I work in an exchange server environment and have some issues with access to offline file folders and exchange outlook - user names and passwords sometimes have to be reentered and sometimes dont lead to access of in particular offline files online. Machine seems to do bluescreen and restart 6x in last 4 weeks mainly when it was idle/ went idle.

Here is the copy from my Debug Minidump, please help identify and cure my problem.

Microsoft ® Windows Debugger Version 6.2.8400.0 AMD64
Copyright © Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\062112-15709-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`03059000 PsLoadedModuleList = 0xfffff800`0329d670
Debug session time: Thu Jun 21 22:47:38.386 2012 (UTC + 2:00)
System Uptime: 0 days 0:25:55.432
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
... Read more

Answer:Blue Screen WIN7 Pro Toshiba Portege 700

This may show us more details -Please download BlueScreenView (in zip file)Extract (right-click > Extract all) the contents of on the BlueScreenView.exe file, to run the program. (No installation is required.)When scanning is done (usually complete by the time the interface appears), go ...Edit > Select AllFile > Save Selected Items, and save the report to your Desktop as BSOD.txt.Close the BlueScreenView window... ... ...Open BSOD.txt using Notepad and go ... .... ..Edit > Select AllEdit > Copy, and then paste the entire contents of the text file into your next reply.Thank You -

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Recovery outlined in manual involving recovering cd results in blue screen: Fault: 0X0000007B (7B94528, OXC 00000034, OX00000000, Who can help me ?

Answer:Portege M100: Blue screen during recovering


On this way it is not easy to say what the problem can be. Check the Microsoft solutions for this error message on;en-us;Q122926

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I have a new portege R400.

Randomly and quite often while connected to the internet my computer crashes to a blue screen which mentions some problem with tcpip.sys. The core dumps, which takes all of about 4 seconds, not much time to note the error :S. There is something like IRQL_ (not?) less-than or equal to.

I have the latest modem drivers as far as I can tell.

I have googled this to death and found many users of vista with the same problem, but no solutions.

I tried the fix for tcpip.sys but this has no effect.

No-one seems to have a solution... can you help?



Answer:Portege R400 - tcpip.sys Blue Screen Error

I do not know if this will help but check info about update for Windows Vista (KB939786) or Windows6.0-KB939786-v3-x86.msu.

Maybe this will help.

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Hi All,

I am using windows XP, well I was not any more due to below problem.

Laptop blue screened and now any time it goes to windows xp screen blue screen comes and reboot the system. Its not working in safe mode at all. Keyboard any mouse are not working. I cannot even go to BIOS.

I tried to plug a USB keyboard but still its same. I cannot even boot from CD.

Please could some one advise what do I need to do in order to resolve the problem.

Thanks in advance.


Answer:Portégé R500 - Blue Screen and keyboard mouse are not working


How you can test it in safe mode if keyboard doesn?t work? I mean before Windows starts you have to press F8 key and then go down to select safe mode. Therefore you need the keyboard?

In your case I would try to remove the battery and AC/DC adapter for at least one hour. Then connect both devices again and make sure battery is fully charged. Start your notebook and try accessing the BIOS setup and load the default settings.

If Windows doesn?t start you have to do a recovery installation I think. Some Windows files might be muddled up?

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This is an error explanation - with a solution (which I do not like) and perhaps one of you know a better one:

This laptop was bought with Windows 8 in 2015 and then upgraded to 10 (automatically) last year.
It worked fine until yesterday, where there was a big new Windows 10 update.

When it restarted, I got a blue screen with the information one should rebuild the BCD.
I organised a Windows 10 DVD + an external DVD player and started bootrec /rebuildbcd

It worked fine until I confirmed the found system 1 - confirmed that with Y(es)
and got the message like: One device connected to the system isnt present any more
Sourcing the internet I found an information that this message can be caused by a defect UEFI
CMOS setting and one can set the CMOS of the laptop to default values.

I did that and then started again bootrec /rebuildbcd

This worked now fine - no more error message - and the system started fine again

... until .... I had the next automatic update from MS for Windows 10 ... I had to do the
same procedure again.

... now, for the wise guys of MS and Toshiba - do I have to live with that for the rest
of the time of this laptop - or is there a better solution

Thanks in advance

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I've been getting random "Blue Screen of Death" screens in the last few weeks. The error is "IRQL not less or equal" and it's performing a memory dump every time. If I get the error and try restarting the laptop after, I usually get the same "Blue Screen of Death" screen when booting.

I didn't install any new hardware lately. Last upgrade was about a year ago; upgraded the memory. I've tried replacing the RAM with a spare one I had and I was still getting the same error.
I didn't install any new software in the last weeks that would coincide with this error.

I'm monitoring the CPU temperature and I doesn't go higher than 48 deg Celcius.
I'm not an expert but I would assume this is purely an hardware problem ? Since I rarely hear the CPU fan, I thought it could be the CPU overheating.

But even after making the CPU fan run at 100% using a freeware called "Speed Fan" I was still getting the same random "Blue Screen of Death" screen.

I would really appreciate any feedback and help. I really like my R100 and would like to fix it.


Answer:Portege R100 - Random Blue Screen of Death (IRQL not less or equal)

It could be caused by a number of things:

Bad drivers or other software
Faulty hardware
Corrupted Operating System

Run Memtest and check the stability of the system. Even though you have tried other RAM, there may still be a problem with the Memory Controller or CPU. (bootable CD or USB or Floppy).

Have you tried System Restore to go back to a previous date?

Perhaps its time to reinstall Windows.

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It seemed started from the automatic Microsoft update about Qualcomm Atheros, everytime when connect to any WIFi, shared internet, my portege R830 shows blue screen and the error message as followed:
system_thread_exception not handled (athwb.sys)

I found that I am not the isolated case on website. I tried to remove and stop the updates. However, once I connect to internet, the blue screen comes again.

Is the problem because of the network adaptor? The model is Qualcomm Atheros AR9002WB
Can the problem be solved if I download new driver from Qualcomm Atheros website?? Or if I replace a new adaptor??

Answer:Portege R830 got death blue screen when connects to wifi or shared internet

Hi I to am getting the same error.

I think it may the graphic card driver or the Atheros wireless driver. Could someone put a light on it.

Toshiba Portege Z series, Z830, PT224E

Operating System, Windows 8.1



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Hello - I have been trying to fix days for one week now. My laptop came with win 7 home premium installed, and was running great. Last week suddenly could not start after updates, saying "BOOTMGR is missing Ctrl+Alt+Del to restart". The first thing I did is to repair windows and could not. I decided to go ahead and install windows 7 from scratch. I wiped all HDD, and create new partition (so I will have three in total, 100MB, 500GB, 480GB - I have 1TB Hitachi Drive HDT721010SLA360. )  I hit continue and finished copying all files. It got to extend win files and stuck at 6% - after a while got a blue screen and windows install loop begins. I try again, and stuck and windows install startups. Tries more and more, at various stages including BIOS first screen, windows load files, windows starting... sometime just loops, and loops. I am using USB to boot. The keyboard and mouse are wireless and require USB to be plugged on desktop. I am thinking the hard drive is failing, I run the SMART test on it (both short and extended) and it came without errors. I recently got HP diagnostic disk and run it - all test passed without any failure.  I am wondering what is wrong?  I did test win 7 32bit, win 64bit, and Ubuntu and none of them worked. They all stuck at certain point or infinite loops.  I attached some pictures.  PLEASE HELP ME!  Please let me know if you have questions or need anything.   Thank y... Read more

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Hi All, I have a g560 laptop which i bought just a month ago and use it for my study and entertainment purpose. I have noticed that sometimes when im using the laptop for more than 2-3 hrs. It starts giving me white screen. Lets say for ex. when the screensaver is supposed to come up, I get a white screen or when I am shutting down the white screen flashes for two times or when I turn the pc off, Its stuck at the white screen even though the laptop is off. The only way I can get the screen is off is by taking the battery out and then put the battery back in. In the past one month I've got this issue multiple times. Any help would be really appreciated. I work for a branded computer manufacturer myself but bought a LENoVo because my brother has been using a lenovo since the last three years without an issue.Thanks in advance

Answer:Stucks at white screen

Maybe you need to update your BIOS. BUT WAIT!! If you do that, do it under DOS.
Please, look from this:
Also, you can call Lenovo's support.

moderator edit: link corrected

IPnaSh First Spanish Community Guru - Colaborador ad honorem

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I use windows 7 ultimate x64 for a long time.
suddenly, after i switch user, screen stucks .This is the screen that it stucks in (for example):

If I change user after a shirt time it doesnt happen, but if I switch after a long use ,it stucks.

What is the reason?How Can i fix it?


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I don't know if it's an OS problem or idk anything at all just everytime when i try to boot it up i only see the logo (i can enter BIOS) and then everything turns black, i neither know how this happened or when? i just wokeup and couldn't start my PC. im running windows 10 pro on my machine

I think it's an OS problem. please help me out, i really need the PC running

intel core 3

geforce gt 640

4gb ram

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Hello everyone,

I am trying to use the Product recovery disk on my Toshiba Tecra M3, however it does not seem to do anything.

I have inserted the disk, turned off computer > started computer again pressing F12> i get the enter HDD password which i do sucessfully> after which it seem to get stuck a a screen with TOSHIBA and all devices icons. after which it does not do anything....

does anyone have any idea on what to do next? or how to use the product recovery disk?

any help is appreciated. Thanks.


Answer:Tecra M3 - Stucks at the Toshiba screen

Hi nmirza,

Does your notebook always hangs on this Toshiba BIOS screen or only if you try booting from Toshiba recovery disk?

Maybe your recovery disk is scratched and you should try another one?

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I recently sent my laptop (Equium A300D-13x) back to Toshiba to be repaired as it was overheating and cutting out.

It came back today and when I turned it on I got the screen where I was asked if I wanted to go into safe mode or start Windows normally.
Then it goes to a screen where it says, *Finishing the installation may take several minutes.

Please do not interrupt or shutdown the computer!*

I've been waiting all day now and I'm still stuck on this screen.

Has anyone had the same problem? And if so, how can I fix it?

Answer:Equium A300D-13x stucks on installation screen


I?ve recovered my notebook many times and the installation went always troublefree.
But of course such installation issue could happen always and I think you should simply repeat this procedure.

If you don?t have Toshiba Recovery disk then try to recover the notebook using the HDD recovery option.
Just press F8 while notebook powering up.
Then choose ?Repair my computer?. Then a new window will appear and you could select the new option called Toshiba HDD.

Check it out!

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Hi guys. Apologies if this had already been raised but I need to get my laptop working.
I cannot get past Toshiba welcome on Windows 10. I am not able to work due to health issues so money is tight but have been quoted early ?100 to repair. Anything I can do myself, please??

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Hello all,I have my laptop G580 gets stuck at boot loop, I have to press the power button several times to shut down and start again until it goes into windows one time succeeds each ten trials.I have tried to pull out the battery, but nothing worked.Thank you,

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Hello all,

I recently decided to upgrade the Memory in my lovely laptop.
I went online, found suitable RAMs and ordered.

What i got are 2 of these:

Installation is very easy, but as soon as i turn on my laptop, it stucks in a black screen with a white underscore upright.

I guess its a incompatibility problem ?
Could you please help me out?

Thank you.

Answer:Satellite L675-10T stucks in a black screen after new RAM upgrade

I think you are right? it looks like the modules are not fully compatible even if the online dealer page says they are?
You can remove the new RAM modules just to check if the notebook would boot up properly? I guess the unit will power up correctly?.

Solution??? Use another RAM modules? I made good experience using Kingston modules? they could be a little bit expensive but I think they should work properly.

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When trying to start up the camera screen appeard with message: looks like there us something wrong with your camera....etc.
I cannot get pass that screen even if I click on the unlock icon. When shutting it down it does not seem to shut down and brings up the same screen over and over again.
i cannot log on at all!? Brand new laptop too!

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I have a problem with my pc the last 2 Days... It starts really slow.. First it freezes at starting window screen for 15 minutes about.. After this when I select the user it stucks again and show the blue background only with the cursor. When I finally press the code it takes another 10 minutes to finally open but I can't use it because it freezes whatever I press! In safe mode does the same thing but it stucks when loaded : classpnp.sys. My computer before 3 days opened in 1 minute.. No program starts with the start up all are disabled exept nvidia sound and my antivirus avast. I have tried everything to fix it but I can't.. Please help if u can

Answer:Windows 7 start really slow and after it stucks in home screen

Quote: Originally Posted by telis80

I have a problem with my pc the last 2 Days... It starts really slow.. First it freezes at starting window screen for 15 minutes about.. After this when I select the user it stucks again and show the blue background only with the cursor. When I finally press the code it takes another 10 minutes to finally open but I can't use it because it freezes whatever I press! In safe mode does the same thing but it stucks when loaded : classpnp.sys. My computer before 3 days opened in 1 minute.. No program starts with the start up all are disabled exept nvidia sound and my antivirus avast. I have tried everything to fix it but I can't.. Please help if u can

Try running the Windows System File Checker (SFC)
Instructions: SFC /SCANNOW Command - System File Checker
If that doesn't help, try doing a full scan with Malwarebytes Anti-Malware: Malwarebytes : Free anti-malware download
Note: Uncheck the checkbox at the end of the installation titled "Enable free trial of Malwarebytes PRO"

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Four days ago I installed BB flashback software but due to some problems I had to uninstall it and the installation didn't complete. After that day, whenever I open my Toshiba Laptop the windows vista boots normally but stucks at 'please wait while your system is preparing' screen. After waiting for a long time, I opened task manager, ended that running screen and then my laptops works just fine. I don't know what's that. I tried system restore many times but it always ends up unsuccessful. Later on I even installed BB flashback successfully and a new anti-virus AVG, but the problem persists. Any idea and any suggestions please???

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Hello, when I turn on or restart my laptop (Compaq 6730b, OS Win7 64 bit), it begins to start, but after a few seconds it  stucks on screen with HP logo and label "Press the ESC key for startup menu". After that begin to flash NumLock and CapsLock diods on laptop - maybe two or three times. But nothing happens, although I press ESC or any other key. Only I can do is to turn off laptop and try it again, sometimes many times on an on till OS starts properly. I have permanently plugged in many peripherals - external monitor, external keyborad, mouse, webcam, speakers and I have laptop permanently plugged in charger. Maybe this facts could be cause of the problem, i guess, because when I turn laptop itself without any peripherals, this problem didnt appear. I'll be very thankful for any advice to solve this unpleasant problem. Thanks a lot. Regards miiichal

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I have a Satellite Pro C850-1FN and for some reason it gets stuck in a Preparing automatic repair screen on bootup. It will sit with the text on the screen and then after about 8 minutes a blue screen will show talking about a problem and then the PC re-boots.

The cycle is then continued.

Any ideas greatly appreciated.

Answer:Satellite Pro C850-1FN stucks in Preparing Automatic Repair screen


It looks like the automatic repair isn?t possible.
Did you try another option ? HDD recovery?

The HDD recovery procedure would start new system as well as driver installation and would set the notebook back to factory settings.

I think if system repair isn?t possible, your next step should be the HDD recovery.
In case the HDD recovery would not work too, then you should use the Recovery disk.

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Dear supporters,

Model: Satellite L775D-10W
OS: Win7 64 bit
Problem: The booting procedure gest stuck after "Windows loads data" and a progress bar undertitled with "Microsoft Corporation", resulting in a black screen and a moveable mouse cursor.

The same problem occurs everytime...
pressing F8 >> all options (icluding safe mode) >> boot gets stuck
Booting from Win7 64-bit DVD >> boot gets stuck
Booting from Win7 64-bit DVD >> all options >> boot gets stuck

Is it likely that the graphic card is broken or that the corresponding driver is not fitting anymore?

Thank you for your time in advance!



Answer:Satellite L775D-10W - Boot stucks: Black screen + mouse cursor visible

Graphic card problem might be possible but in such case the POST (power on self test) would not be passed and in my opinion it would not be possible to access the BIOS.

However, this is just a theory?
Try to boot the notebook using some Live CD like Linux

I would also recommend you to start the advanced boot menu. (pressing F8) and to choose Repair my Computer option.
Then choose ?Toshiba HDD recovery?

This option would recover the notebook back to factory settings.

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I have a Satellite U50D-A and when I turned it on thismorning it starts on the "Toshiba leading inovation screen" with Preparing Automatic Repair written on the bottom. I've googled it but everyone else has the same problem but stuck in a loop...mines just frozen on that first screen. Now been 9 hours and am starting to doubt it will automatically repair

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Relevance 48.38%

I have a Satellite U50D-A and when I turned it on thismorning it starts on the "Toshiba leading inovation screen" with Preparing Automatic Repair written on the bottom. I've googled it but everyone else has the same problem but stuck in a loop...mines just frozen on that first screen. Now been 9 hours and am starting to doubt it will automatically repair

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bought this laptop at around march 2014, perfectly fine, problem started about a week or 2 ago, when i press the power button it booted up to the lenovo screen and stucked there. the only 2 ways that i can boot it normally is by: 1. when its off, press onekey recovery and select normal startup2. when its off, keep holding the power button until it boots to the lenovo logo screen and release the power button after it shuts down from the lenovo logo screen, then press the power button. that way it will boot normally any possible explaination and solution? thanks

Answer:Lenovo ideapad 510 start up and stucks on lenovo logo screen

Hi  Edgarlee,
Welcome to Lenovo Community!        
As per the query we understood that you are facing issue with system stuck at Lenovo logo.
As per your query, please disconnect all the external devices and try to power on the system, try to boot to BIOS and check for the issue.
If you are able to boot to BIOS, try to load the BIOS default setting and check for the issue.
If you are not able to boot to BIOS then please perform a power drain by disconnecting all the external devices connected to the system, also remove the battery and shutdown the machine and press and hold the power button for 30 seconds and now connect adapter and battery and try to power on the system and check for the issue.
Hope this helps! Do post us back for further q... Read more

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My laptop is able to boot up normally. But when I want to log in to my account, it stucks at "Loading your personal settings" screen. I waited for quite sometime but it is still stuck there and my profile is not uploaded. I tried many times. But discovered I am able to log in to administrator account and use it without problems. I had even done a system restore but it does not solve the problem. It was working fine till now. I had this problem before and had to reformat it. But I do not want to. Is there any way to solve this problem? Please help. I really need to access to this account.

Answer:Screen stucks at "Loading your personal settings". HELP please!!!

If you can log in to the administrator account then you should be able to resolve this.Log in as the admin, then openC:\Documents and Settings\your.usernameSelect Tools > Folder Options > View Select "Show hidden files and folders"This folder contains all the information relating to your account. For the time being, you can access files this way.To resolve the problem, I would try renaming the folders in C:\Documents and Settings\your.username one at a time. Then log off, and try logging on Rename "Application Data" to "Application Data Old"Log off administratorLog on as your.usernameIf this failsLog on as administratorRename "C:\Documents and Settings\your.username\application data old" back to C:\Documents and Settings\your.username\application dataRepeat this process for each folder.

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I have got a Port?g? R100, when you insert a USB 2.0 device it blue screens and you can?t do anything. But if you insert a USB 1.1 device it is fine I have tried upgrading to Windows XP sp2 and this hasn?t helped any ideas.


Answer:USB 2.0 blue screens on Portege R100


does it care which USB 2.0 Device you in connect in which USB 2.0 port? Or has only one port a malfunction?

You can check the Device Manager entry for USB host adapter! Look if these drivers are installed in a proper way!
Did the USB 2.0 Ports work in the past? What happened or what have you done that the USB 2.0 functionality disappeared?


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HI guys
When booting up my laptop in "last known good configuration" mode i keep getting the blue screen of death and the laptop freezes and cuts out and is very over heated. When i have booted up in "safe mode with networking" the latop is still over heating but it dosn't freeze or i don't get the blue screen of death. I am also limited to what i can doin safe mode.
Any ideas what the problem could be please chaps?
Thanks in advance

Answer:Blue screen of death on normal boot up but no blue screen in safe mode ?

Exact wording of BSOD error message?
System manufacturer and model?
Conditions/events which may have led to this?
When did problem begin?

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My Lenovo U410 stucks at the Lenovo Logo screen with the white dots, after a few minutes the screen goes blank and the same process of stucking at the lenovo logo screen continues.Some time this goes a bit further and stucks at the screen with "Reparing Drive 100% complete". But the laptop never boots with windows 8, it either stucks with lenovo logo or the Reparing Drive screen. Any idea whats going wrong, or any ideas to solve the problem.

Answer:Lenovo U410 Stucks at lenovo screen

Tried to boot with the DVD consisting of windows 8, strangley even if I change the boot order to the CD Drive, The laptop doesn't boot with the CD drive it still tries to boot from the Hard Disk.Also tried selecting to boot from the CD Drive after pressing fn + F12 after powering on the laptop, But strangley the laptop still tries to boot from the hard disk only. Then I have changed the Boot Mode in BIOS to the Legacy mode from the UEFI mode and the boot priority to legacy first.Then the laptop boots from the Cd drive. Why is this, Is it required to set the boot mode to legacy for booting from the external CD drive...?

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Gest a Blue Screen no error nothing comes up just a Blue blank screen

Answer:Gest a Blue Screen no error nothing comes up just a Blue blank screen

more info please. we need more info before we can help you out. system specs, what is the error message? etc.etc.

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Relevance 45.1%

While using my laptop, usually when trying to open some "windows" application such as task manager, wireless networks, documents, media player, windows updater etc. my laptop freezes or doesn't allow me to click on anything except the minus button on all my windows and the start button. I'll try to shut the laptop down, but it freezes once again on the logging off screen and I'm forced to manually shut it down by holding the power button. When I turn my laptop back on, I get the black screen that says windows shut down unexpectedly how would you like the start blah blah blah, and when I get my laptop turned on again, I get this error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004F41E30
BCP3: FFFFF80000B9C3D8
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

After doing some searching online, it said that it was probably a compatibility issue, and I found that intel control center was incompatible (I'm not sure if that was the only program, I'm not great with computers and am not sure how to search through EVERY program), so I uninstalled it. I tried reinstalling it, but it simply wouldn't install and it ... Read more

Answer:Blue Screen Error but no actual blue screen pops up

please follow the Blue Screen of Death (BSOD) Posting Instructions

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Intel® Centrino® processor technology
• Intel® Core™ 2 Duo processor T5450
• 1.67 GHz , Level 2 cache 2 MB
• Intel® PRO/Wireless 3945ABG Network Connection
Genuine Windows Vista® Home Premium 32-bit

Every time I start up, when it reaches the desktop, I get a blue screen, and it has writing in white, and I can't read it because as soon as it appears, it restarts the computer, and it happens again

I shut down the computer, restarted it, took out the battery, let is cool, and still no diffrence

Could it be a virus? I don't think so, because when I open it in Safe Mode, I run SpyBot Search and Destroy, and it can't find any problem

This is my first post here, so please tell me If I'm missing anything

Thank you

Answer:Start up, blue screen, crash, restart, blue screen...

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So for the past month I have a issue with my laptop.I keep getting a blue screen with STOP 0x0000001e (0xffffffffc0000005,0xfffff80001c66585,0x0000000000000000, 0xffffffffffffffff I was told to do a system recovery by a friend and now when I restart the blue screen with the STOP still appears and when it doesn't come up! I get to the l get to the user screen and a pop up comes up telling me to reinstall windows vista. Any advice would be greatly appreciated

Spec: hp pavilion dv7 notebook pc
Amd Turion x2 dual core processor

Answer:Blue screen , system recovery , no vista and blue screen

Hello and welcome to the forum.

Please follow these instructions and we will help you with your problem.

Blue Screen of Death (BSOD) Posting Instructions

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Hi! Several times a day I am running onto the Blue Screen telling me I have a kernal problem and that my physical memory is dumping. Can someone look at my Logfile and possibly help me with this? I'm getting ready to go to DSL and would really like my computer to be in good shape. Thank you!

Logfile of HijackThis v1.99.1
Scan saved at 11:21:40 AM, on 5/15/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\VERITAS Software\Update Manager\sgtray.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.... Read more

Answer:Kernal? Dumping? Blue Screen? Blue Screen? Help Please! Log Included..

There is nothing obvious in your scan that would cause your "blue screen" problem.
Have you checked the Windows "Event Viewer" to see what program(s) is causing the problem. To view the event's log go to Start>Control Panel>Administrative Tools and double click "event viewer" and look for error events which are denoted by a red circle with a white cross. You can double click an Item for an explanation of what went wrong.

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I have done a Lenovo Critical Update, Since that I have that done, as i reboot the laptop, it will take me to the Blue screen showing the below Error Your PC/Device need to be repaired  The Boot Configuration Data File is missing some required information. File:\BCDError Code: 0xc0000034 once i ESC, it will take me to BIOS, i have arranged to place my HDD as the booting source but still it does the same, once I reboot the Laptop, and press F12 it will take me to a booting option menu as I need to choose mt HDD to get to Windows

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Hey,I have a big problem,after my computers starts up,the blue screen comes up then disappears,then its starts the automatic repair and disappears again,then the screen goes blue and its stays like that all the time.Cant use the computer anymore,please help thanks

Answer:Screen satys blue after blue screen of death

Have you tried CTRL+ALT+DEL which should when you get the blue screen should take you to be able to do a factory reset.

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Hubbys computer we bought used, a Compaq EVO ... after getting a blue screen but NOT the normal blue screen of death - this one had a bunch of stuff on it INCLUDING something that said "If this is the first time you are getting this screen, shut down your computer and reboot it" Well I did not get a chance to finish reading everything on the screen as I had a 'call of nature' to answer, he shut it down. Now the tower will not run. We changed out the Video card and HDD with new ones, I checked the ethernet card, and the lights work for everything but there is no signal going from the tower to the monitor. Yes I even checked the monitor to make sure it is working and it is fine. Now we are sitting here with a half-dead tower thinking that Blue screen was a virus of some kind that is blocking signal from motherboard to monitor. The lights for the CDRW and Floppy both come on when we turn on the computer but that is about it. Anyone have ANY ideas? We do not have a restore CD for it as we bought it 'used, but re-furbished to working condition'. It is an old Compaq Evo, that is running Windows XP Pro on it, and we are hooked to a cable modem for high speed internet through Cox, if that is any help. All of this happened the same day I was getting the last of the graphics drivers I needed for MY computer that got hacked with the hacker dropping a packet of a trojan set with a browser hijacker in it.

Answer:Blue Screen but NOT normal Blue Death screen ...

That is a normal blue screen of death with the "If this is the first time...". The BSOD could have occurred because something failed, and now you can no longer turn on the machine. I would request a refund if possible.You've been helped by a 14 year old.

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Hey Guys,

I've been having the blue screen issue today and my comp would spontaneously restart. It's happened quite a bit. I tried updating drivers on my new monitors and even two restore points, but nothing is working. I have included the blue screen view here:

Dump File : 121910-17316-01.dmp
Crash Time : 12/19/2010 11:41:01 PM
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x97fde1ec
Parameter 3 : 0x8cb4bc70
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+ce1ec
File Description : Multi-User Win32 Driver
Product Name : Microsoft? Windows? Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\121910-17316-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600

Dump File : 121910-18080-01.dmp
Crash Time : 12/19/2010 11:18:20 PM
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000078
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x82c570e9
Caused By Driver : ntkrnlpa.exe
Cau... Read more

Answer:Blue Screen (includes Blue Screen View)

Before you got your new monitors did the blue screen happened?

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my portege r100's fan is not working anymore and i wonder do the service change only fan or mainboard totaly...and my screen has 24 dead colour pixels what do i have to do
kind regards

Answer:Portege R100: fan and screen

Hi Murat,

In my experience repairers will take the fastest option for them rather than the cheapest for you. So if your fan can be replaced easily without changing the main board then that is what they will do.

With regard to your dead pixels the only real solution is to replace the screen.

I think this is a job more suited to a Service Agent,


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I am a newcomer, cheers
I have a little problem when I start my Portege
Before I can use it, two Windows appear on screen saying in portuguese:

Window 1

X Problema ao iniciar C:\Users\Vasco Afonso\AppData\Local\FormBalance\Bin\FormBalance.d ll

Imposs?vel localizar o m?dulo especificado

Window 2

X Problema ao iniciar C:\Users\Vasco Afonso\AppData\Local\DinerVirtual\Bin\DinerVitual. dll

Imposs?vel localizar o m?dulo especificado

I ran twice antiv?rus software MacAfee and clean some related lines of the registry, but it remains the same as I start the Laptop.

Any clues appreciated, please



Answer:Two messages appear on screen of Portege R

Download and install

This program can remove bad file references.

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Hi there,

Sometimes, when I open the lid and start the computer, screen is shaking on all sites. sometimes it's takes only few seconds, but sometimes the screen is shaking constantly. I can't normally work, restart helps, but not always.
I have the newest drivers, all updates.
Does anyone has any problems like this, knows how to fix it?

Thanks in advance.

Answer:Portege Z30-B-119 - shaking screen

To be honest this is the first time that I have read about such issue… it sounds really strange because it seems that this problem does not appear always…
It’s always difficult to troubleshoot the issues especially if they don’t appear always but only sometimes…

I think first of all you should check if the same display problem would be visible on external screen (2nd external monitor, LCD TV, etc…)
If the same problem will not occur on 2nd display, then we can assume that there is something wrong with the internal display panel or maybe the connection between the internal display and the motherboard.

As you see, some more tests are necessary to get more details about possible troublemakers.

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I have owned my M700 for 2 years now, and I use it in tablet mode with the pen all the time, and probably on average for 8 hours every day! So my screen is now a mess of scratches and pits and I doubt it will last much longer. I tried a " replacement laptop screens" web site but they referred me to Toshiba. I've emailed Toshiba but no answer as yet. So, does anyone know - can the screen be replaced on an M700, whilst maintaining the pen function? If so, how much and where, and is it diy -able? (I'm happy dismantling and re-assembling laptops within reason)

Thanks for any help.



Answer:Replacing the screen on a Portege M700-110

At first I must say that probably no one here can say for sure how it works because just Toshiba service has maintenance manuals and exact description how the display must be exchanged.
You know that tablet PC has different display cover and the whole work must be done in dust free room.

So my advice to you is to leave professionals to do this job for you. I don't know where you sent your mail but what you should do is to contact nearest Toshiba authorized service provider.
The addresses and phone numbers you can find on Toshiba support page under > Support & Downloads > Find an ASP.

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Hi -

i need some advice.
Just bought an R830-138. Have to say - I'm not overly impressed with it so far [had an M300 before which was great] - and there is out stand-out issue I'd like some advice on.

When running on battery or mains - and when the screen brightness is turned down to any of the three lower levels - when I track the cursor across the screen - there is a gentle fl1cker present.
This only happens or the first few seconds after I move the cursor - then it stops.
It's then fine unless I leave the laptop alone for a few minutes - then once again - I get the fl1ckering for the first few seconds when I move the cursor.

It's very distracting.

I see that the latest BIOS [which I haven't applied yet] is supposed to cure a fluctuation when using an external monitor [obvously not the case with me].

I have updated the Intel screen drivers [to the latest versions] - but again - no cure.

When the screen is set to higher levels of brightness - the fl1cker does not appear to be there.
However it may simply be masked by the greater brightness.

I don't think my eyes are especially sensitive - but it is an awful distraction.

I did wonder if it is a power settings issue - where the laptop is trying to be smart and adjust power/screen brightness automatically. So I have altered the standard settings [and renamed it]. I have turned-off the Toshiba eco utility. All with no sucess.

Any ideas anybody?
If this is normal behaviour - I'm no... Read more

Answer:Portege R830 - Screen Issues

> When the screen is set to higher levels of brightness - the fl1cker does not appear to be there.
> However it may simply be masked by the greater brightness.

So in such case I would say this has nothing to do with the BIOS, display driver or any other software.
It?s really hard to say what could cause such flickering?
But fact is that for most displays (but not all) the FL inverter controls the backlight and maybe the faulty FL inverter causes this?

However this is only the suggestion so I think you should get in contact with your ASP (service partner) and a technician should check this? that?s my personal opinion?

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I have Portege R500 and i've manage to crack the screen.
Part number is LTD121EWEK. Do i need to replace it with the same one or are they some compatible screens which will fit?


Answer:Screen replacement on Portege R500

It is always best option to use the same parts. So you will be sure everything will be OK.
Question about other compatible screens is interesting but I don?t think anyone here can give ou final answer.

Contact nearest Toshiba service and ask for help. They have access to Toshiba database and they can check which screens can be used on this Portege notebook model.

By the way: I found on internet the same info that you can use TMD (LTD121EWEK) LCD display.

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Had my R700 for a few months now, only just randomly noticed that the displayed screen, as in when on and showing windows desktop, doesnt go right to the edge of the lcd panel., there is a black border on the screen itself,then the actual plastic bezel of the laptop

is this normal for this laptop?



Answer:Portege R700 - Screen Query


Without seeing your problem it?s very hard to say if it?s normal or not but if you use the native screen resolution of your notebook the display should show the desktop in fullscreen without any black borders.

In your case I would contact an authorized service provider in your country. The guys can check your notebook and give you an official answer what to do now. Furthermore if your notebook is under warranty such repair would be for free. :)

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please could anyone give me some advise or instructions on how to remove and replace the screen on my laptop?

The outer pane of glass is intact but the actual screen itself is damaged.

It would also be a great help if anyone knew the product number of the replacement screen that way I should be able to buy the correct one.

Thank you for reading
Kind Regards

Answer:How to replace screen on Portege 3500

Hey mate,

First of all I have to say that screen replacement and generally notebook disassembling is pretty complicated and tricky. You have to remove a lot of screws you have to be very careful. So it?s not easy to replace the screen.
Maybe you can find some detailed instructions if you search with Google?

And a replacement screen or number you can get from your authorized service provider. Just contact the guys and ask for that, they will help you and can exchange the screen too.

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My Portege R500 screen is leaking light very much in the edges and it is impossible to view anything from the sides.
Viewing videos is very difficult. Black is actually dark grey.

Do I have a faulty unit?
Is it possible to fix this screen in the garantee service?

How is your R500 screen?

Answer:Portege R500 screen issue


I'm not quite sure what could be exactly wrong. Possibly there is something wrong with the FL inverter? but this is my personal suggestion.
To get a detailed fault diagnosis an notebook check would be necessary.

>Is it possible to fix this screen in the warranty service?
If you warranty is valid everything should be done for free? Just contact the ASP in your country and ask for the further handling.

The technician from authorized service provider should be able to provide more details and should help you.

Good luck

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Hey everyone

i'm having trouble with a Portege 3010CT laptop. when i turn it on the the little lights come on, the battery light etc, but i get nothing on the screen
i installed windows xp about a week or so before this happened...there was no error msg, nothing. it just won't boot up,
any idea?

Answer:Portege 3010CT screen trouble

What about the external screen? Did you check if there is something on the external monitor?
Please check it.

But I have also one question.
Can you hear the notebook booting? Possibly the LEDs are on but the notebook will not boot and start.
In this case it?s not easy to say what?s could be wrong.
Firstly you could try to remove the battery for several times.
After this action please insert the battery again and try to boot up the notebook.

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Hi all... This is my first post here, sorry for my basic questions...

My R200 screen has broken and I would like to replace it for as 'CHEAP' as possible...

I have looked online and seen an official one for over £300.
I have seen 2 different ones on Ebay... one for £165 +p&p, the other is for £100 +p&p.

links below:
[ QcmdZViewItem]

-and the one below is for £100 which is my prefered option

[ 69QQssPageNameZWDVWQQrdZ1QQcmdZViewItem]

-Would this item work?
-Is it easy to replace?
-Any tips or recomendations?
-And most importantly.... Can I get this cheaper anywhere else???

Thanks in advance

Super D

Answer:Portege R200: I would like to replace LCD screen


Both screens seems to be designed for the Port?g? R200 thereofre I don?t see any serious reasons why you should not use it.

> Is it easy to replace?
It?s not easy to replace if you have no experience! In such case I would recommend contacting an notebook technician.

> And most importantly.... Can I get this cheaper anywhere else???
As you know the market makes prices? just google for a better offer.

Cheers dude

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When I right click on a document, spreadsheet, picture, in a folder, to either cut/copy/etc, the pointer on the screen sometimes goes haywire. I have no control of the mouse or pointer. If the pointer hits the drop down menu then for a while that function becomes highlighted, usually I have to press ESC and then right click again.

This only happens once per document, after it has done its 'haywire thing' the mouse/ pointer behaves normally, although other docs, spreadsheets etc in the same folder will show the same problems as earlier, for one time only. This happens in any folder, either on local drive or on my network.
Do any other M 200 users experience this?

Answer:Portege M 200 - on screen pointer is out of control


It's a very strange issue.
I don't know why it happens. But I assume it must be something wrong with the hardware. Maybe motherboard or the keyboard.
In the past I have had a very strange issue on my notebook. It was not a Toshiba notebook. If I have opened a HTML site the unit shuts down. It happened only with the HTML sites. I know, it's strange but true. I have contacted the service and he has changed the board.

Well since the motherboard replacing all work fine. But what I want to say is that many strange issues happen without to know why. I think you should contact the Toshiba service in your country.

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I bought a PORTEGE (M800-107) in 2009 and before the expiration of the 3-year-old-warranty (2012), the screen went black permanently .
I sent it to the official TOSHIBA service in Greece (called "IDEAL sa") who fixed it in about a month (and after two tries).
One and a half year later, the screen went black again. Now they ask from me 500 euros for the replacement of the monitor. Of course I'm not going to give all these money.
Portege was the 3rd Toshiba notebook I have used. I chose it because I wanted something powerful and professional. The irony is that the most expensive model went off earlier than the cheaper.
However, that was the LAST ONE from you.

PS: In order to take my notebook back (without fixing), I have to pay 30 euros, for the technicians' check!!!!!!!
Really, do you know anyone who goes to service for fun? Or am I responsible for your model's failure?

Answer:Defective screen on Portege M800


To be honest I?m really wondering you have this display problem. Portege and Tecra models are the best Toshiba business line notebooks and since years they are known as high quality products with best hardware.

Anyway, sometimes the best products have problems and make troubles. Similar things happen with all technical products. I know it is pretty pity and angry, especially in the moment when you need your notebook.

Maybe it sounds stupid now but maybe you can buy display on your own and find someone who can exchange it for you. I have done this for my friend few years ago. We bought display on eBay and we have exchanged it alone. Of course on our own risk.

Bye and good luck

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I,ve just got two of these and they both have marks behind the screen. Almost looks like mould or a spillage on the inside of the surface, they are not electronic type marks ( dead pixels etc ). Can I access the back side of the front surface by dismantling the lid or is this part of some sort of sealed unit.
regards Mick.

Answer:Portege 4010 - marks behind screen


I can?t exactly imagine what it could be. I have checked some websites about this unit but I don?t found any marks. If you think that it?s a hardware fault so you should ask the ASP for detailed informations and help.
But you shouldn?t open or remove covers on your unit

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I've just got a Portege 3505 and its been working fine - until this morning. Now when I try to turn it on, all I get is a black screen - although the power light glows green and the corresponding AC and Battery lights function. As far as I can tell, there's no disk activity - but the Fn key still activates the little green light (although the caps lock key doesn't seem to do anything).

Any thoughts?


Answer:Black Screen on Portege 3505

Hi Mark

Well, I can only give your mine suggestion.
It could be a display fault or the motherboard malfunction. I assume you can not see anything. No error messages and no windows start page.
I suggest to contact the service in your country.

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Dear All, my Portege M100 is still on!
I am writing (through VNC) from it, but unfortunately
the backlight on the screen seems to have gone out.

Is the laptop still in warranty and how do I get this fixed?
Is there anything I an do manually?

Edward Ando

Answer:Blank screen on Portege M100

Hi Edward

Unfortunately there is not much that you can do alone. I presume that FL inverter is defective. Contact Authorized service partner in your country. They can help you.

Check this link

Good luck!

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I am looking to purchase a new replacement screen for my Toshiba Portege - here in Australia they can cost way over $500 and in the US $100 range. Unfortunately no one seems to have them in stock and wonder if any poster may know of where I can buy one as a good price.. My Toshiba was only 1 year old when the screen died and Toshiba refuses to honor the guarantee because they state I caused the damage - well it was sitting on my desk whilst I having breakfast and when I returned to the desk and moved the mouse there was nothing on the screen except black and white solid forms. :cry
Full details of the screen are

1. LT121DEVBK00.
2. ADLR8I103081
3. G33C00052110

Numbers on back of computer
Model no. PPA60A-01H00G
ACN: 001320421

Any help would be appreciated.

Answer:Replacement screen for Toshiba Portege

There is always sites like Ebay that you could try.

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I've got the following Problem:
I can't change the screen brightness. Neither through the "FN" Keys nor through "windows mobility center".
I got no clue why. It seems the screen runs on full brightness.
Any suggestions?

I'm using windows 7 64bit

Ben King

Answer:Portege Z30-A-1CN - Screen brightness not adjustable

Hi Ben

Do you use original preinstalled WIN7 64BIT Pro that you got with your machine?
With other words: do you use your Portege with ?factory settings??

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Questions, is there a chance to replace the glass on the screen without replace whole thing? This is tablet right? It's been used for some time now and the glass is a bid scratched in few places...

Matrix is ok, it's just the glass...

Does anyone know is this something I can do myself? or this need to be done via toshiba service? any ideas where i can buy it?

Thanks in advance.


Answer:Portege M200 - bad scratches on screen


I presume you need something like this . Use ?Portege M200 LCD mask? as searched term in Google and you will find online shops where you can order new part.

What to say about replacement. Following maintenance manuals you can exchange it alone but those manuals is not public document and I really do not believe you can find it somewhere on the net. But you can try. Google a little bit around. Maybe you will find something that can help you with replacement.

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I am having trouble with a flcikering screen on a brand new Z30-c 156 (PT263E-0L903MEN) - it's about a week old.

Peridically the screen flickers, in black rectangular bloxks in a sort of matrix pattern all over the screen which renders the computer unusable.

A video of the type of flickering posted here:

I noticed the problem very early on when starting to setup the computer for first use. I am still not sure if it's hardware or software related. I have tried a range of things to fix it with no success, which I'll describe below.

Ran Toshiba service station, and TEMPRO, updated BIOS and Value added package according to tempro, but BIOS already seemed to be up to date 5.8)
Fully updated Windows 7 via windows update so it is convinced it has all updates applied
Complete factory reset - wipe of hard drive from factory image on SSD
Ran Toshiba PC Diagnostic tool from within windows, all the hardware tests pass
Tried to uninstall all third party software that's been installed on the PC. The only software really remaining is Office 2010, which is up to date, plus chrome browser, but the flickering existed even without chrome
I am now progressively downloading various drivers directly from the Toshiba support site and reinstalling. I've now done this for the display driver (even though this is older than the one windows update had installed) and the chipset, neither of these seem to have made a difference

the flickering ofte... Read more

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The screen on my Portege R600-11B has suddenly gone extremely dim. There's no problem with it coming back to life after hibernation - but it still coems back extremely dim. The brightness does flash up when I press the button at the top right hand corner with a sun symbol on.

I think I might need an FL Invertor? Do you know how I find out which one I need and instructions on how to fit it?

Also I've had problems with Windows 7 Professional starting up incredibly slowly. I'm assuming the two problems are not related.

Hope you can help, thanks.

Answer:Portege R600-11B - Screen is very faint


I recommend connecting an external monitor.
If the picture on the external monitor would be fine, then your internal display or maybe the FL inverter needs to be replaced.
You ask how to check this?
Well, I?m afraid each part need to be checked using another good tested part.

In your case I would ask an specialist for assistance?
Is warranty valid? If yes then I would recommend to contact an Toshiba service in your country.

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I can not post my error. It keeps coming up with profanity.

MY ink is not working on my Portege M200.

First of all tab-tip stopped working with the error 'has encountered an error and needs to close' every time I wanted to use it.

I didn't bother with that as I could still use journal and one note so it didn't bother me but I???ve recently discovered that I can no longer use my p(e)n on my screen at all.

It works on the side buttons that I hover over and the option comes up and I can select but it doesn't even move the cursor around my screen anymore.

(I had to edit my post and add text bit by bit to find out what was being censored as 'profanity'. Sorry)

Answer:Portege M200: I can no longer use my pen on my screen

As far as I know the Microsoft Tablet Pack Microsoft Office XP Pack for Tablet PC (Tablet Pack) enables you to write directly with your tablet pen in Office XP documents on your Tablet PC.
This software you can find on the Toshiba driver page for Port?g? M200.
I would recommend reinstalling this software if it causes some application errors

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do you have any idea why my Portege M200 laptop screen flickers in some 5-10 minutes after switching on?


Answer:Portege M200 screen flickers


Did you checked the Device Manager video card entry?

Also a reinstallation of the videocard driver woul help!

Go to and then to Driver Download!


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My portege 4010 has had grey marks on its screen for some time. I have tried various screen cleaning fluids and they don't shift them. They appear to come from the screen's contact with the keys?

How can I remove these, or can I replace the piece of transparent plastic that covers the LCD?

Answer:Dirty screen on my Portege 4010


if you can't clean the screen with any different cleaning fluids, it can be that these grey marks are not dirt but dents!

My suggestion is if you can't clean it you should contact a Toshiba Service Partner (perhaps you have warranty) and check it! It can be that the dents are caused by a too high adjusted keyboard. This should be checked to avoid a higher damage.

Bye Tom

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There is a water in the screen.
I think because I was in outdoor and went back to indoor and it was cold outside.

Is there any solution that I can get rid the water that it is inside the screen?

Answer:Portege M700 - Water in the screen

That?s really bad.
I think the screen must be replaced because I think there is no way to get the water out of screen.

Ask your local ASP for help. They can order and exchange the display. > Support & Downloads > Find an ASP

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Hi, I am unable to use the full screen on my Portege 3490CT as there is a blank border, about 1 inch in width, all the way around. I'm assuming that this could have been a driver problem and have attempted to reinstall but to noavail. Any ideas ?


Answer:Portege 3490CT Screen Definition

Hi Ian,

you can try to reinstall the graphic driver! A current version is available at - Driver Download.

Bye Bob

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I have a Portege s100. Is it possible to change the resolution? I don't mind having less colors, but I'd like a better resolution...


Answer:Better screen resolution on Portege S100


I don?t know which resolution your unit uses but usually you can change the screen resolution in the graphic properties.
As far as I know the max possible screen resolution is 1024x768px

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Have a import Portege R100 which I bought with replacement screen which is where the nightmare starts, screen does not have right connectors and probably is not correct one.
It is a 12 inch size so that is correct but I cannot get anyone to tell me which laptop this screen is for. It has all the numbers etc on the back and is a genuine Toshiba made in Japan screen.

If anyone has any ideas let me know and then which number on the back of the screen to use as id.

Answer:Portege R100 - need help with screen identification

What numbers so you see on the original screen?

Maybe someone here will recognise a number.

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I have a Qosmio G30, Model No. PQG32C-AV605E with BIOS Version 3.40.
I want to update to 3.90 but I cannot enter Windows.

How do I update BIOS with no Windows available?
Is there a DOS utility?

If so, please send it and I will download it or send me an email on where to download.
The G30 I have has blue vertical lines across the screen when the machine starts up in VGA mode upon entering Windows for the first time.

But the machine can't enter windows, it crashes and dumps and restarts before that.
I replaced the RAM with new RAM but it had no effect.

I ran the diagnostics utility and the hard drives are OPTIMAL in RAID 1 so no errors there.
The reinstall of Windows went smoothly: I just can't get into VGA mode without lines.

I was told by Toshiba tech support that a BIOS upgrade would fix it.

Thanks for any helps.

Answer:Qosmio G30: blue vertical lines and blue screen crash dump

This evening I booted successfully into Windows XP using a utility called BARTPE. I am attempting now to update BIOS via the BARTPE boot menu. I will update this thread as I proceed.

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Hello everyone, I've searched around the internet for a solution to this problem but cant find anything. 
My computer is crashing with increasing frequency (now about 5 times a day), but instead of the blue screen, when it crashes (and restarts), there birefly appears tow small blue rectangles in the bottom corners and a red one in one of the top corners.
I would hugely appreciate any help with this.
Regards, sam

Answer:computer crashing; but not with blue screen- small blue + red squares in corners

Good afternoon .
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post.

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I need some links to some sites that will provide information and also fixes for blue screen errors in Win NT/2000/XP. I will be using them on my website, which in turn will be used at my workplace. Thanks for any help that you can offer.

Answer:BLUE SCREEN SITES (links to sites that have fixes for blue screen errors)

Get it from the source...

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so every time i boot the computer i get that good ol' blue screen of death right where windows should open to my desktop.. instead it says "welcome" with the light blue background.. the screen goes black and then comes back with the blue screen.. the message on the screen says:
stop: 0x0000007a (0xe16dac70, 0xc0000185, 0xbf985c66, 0x20e18860)
win32k.sys - address bf985c66 base at bf800000, datestamp 41107f7a
beginning dump of physical memory dumping physical memory to disk: and counts up to 100 then the computer restarts.

i was able to get into safe mode to try a system restore but when the computer restarted it never finished the install (it actually gave me the confirmation that the restore was successful while i was doing a repair install later on)
i have tried going through the windows install disc repair utility and doing a chkdsk /p and a chkdsk /r upon doing /r it froze at 53 percent and did not move (i left it for a good 4 hours the first time before restarting it.. and then over night the second time.. and both times it never passed 53 percent.

after this i tried doing a repair installation of windows.. it completed the installation fine and then restarted the computer and tried to load windows (it got to the black screen windows logo "please wait screen" and then went to black and froze) i restarted the computer and it looked like all was well but upon getting to the light blue welcome screen it blinked and went to the blue screen a... Read more

Answer:windows blue screen and restart after light blue "welcome" screen

See if these links help.

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Hi forum.

Just bought Portege notebook R500 PPR50E-04x048en.
When I start PC (BIOS is set to default) when it is using battery everything works just fine.
When I unplug the power cord, screen goes off. I plug it back, screen is still off!

Any ideas?
FN + F5 does works, but does not help.
FN + F1 don't see that it is doing something.

Answer:Screen goes off when unpluge DC but Portege R500 is working


in bios changed in battery section - USER DEFINIED.
in OS chose instead of [Ubuntu 9.04 and Fedora 11 ] the new Ubuntu 9.10.
works like charm!

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I own a R835-p88, which i bought in US a year ago. Because i had a food spillage last week on the laptop now i need to replace both keyboard and screen. As i live in UK i would like to buy it in UK.

My question is:
Will TOSHIBA P000540040 KEYBOARDOEM FOR Portege R705 R830 R835(UK) would be a replacement =item19c9b744e2 ?

Also for the lcd screen would nels&hash=item4ac6c7d5f7
this be a match ?


Answer:Portege R835-P88 - keyboard and screen replacement

The parts for Portege R830 should be compatible with the R835 too.
Usually this is the same series but released in another region.

The display seems to be compatible with the Portege R705, R830 and R835 series.
Therefore it should be compatible with your model too.

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Hi everybody,

I bought the R500 at the end of august 2008 and since the beginning I got trouble with the screen of my notebook.

Indeed after two days of utilization I see on the screen an artifact like if something had hit it.
Of course not ;) so I called the support number to replace the notebook (less than 1 month after bought it).

I receive the new one, and I checked the screen immediatly. Perfect, no artefact and everything seems to be good ...

But since 1 month (end of november) I saw again new artefacts !!!! In fact, The artefact are really visible if you look not look the screen perfectly in front of me. Indeed in this position, the artefacts are less visible ....

So my first question:
- Someone else got these kind of trouble ?
- Do I need to contact TOSHIBA support to replace my screen one more time ???

... It's really frustrating to buy a notebook more than 2000 to a company which saying to had strong product, and have two times the same trouble ....

Thanks for you feedback and help ....

Answer:Portege R500 screen issue - some artefacts appear


I've got 3 different Toshiba notebooks but something like this never happened to me.

I think you should contact the Toshiba ASP (authorized service partner) again and should ask for the notebook/screen check again.
It looks definitely like the hardware issue and the affected part should be checked and replaced.

Good luck

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Hello everyone.

The question is in the subject. :-)

The other question : even if it's not multitouch capable, is it still possible to have panning somehow ? (scroll the windows with the finger).
You don't need two fingers to have this fonctionnality.

Thank you.

Answer:Is Portege M750's screen mutlitouch capable?

sure it must be, just a question of drivers . . .
Googleling, found N-Trig and Toshiba were working on it . . .
Let's hope :-)

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My Portege M200 doesnt boot.

Turn it on and toshiba splash screen comes up and remains like that. Nothing would work (Neither F2 to enter BIOS)

Any ideas ?

Answer:Portege M200 - Toshiba splash screen comes up and then nothing


For me it sounds like hat there is a certain hardware problem so the computers stops at Toshiba BIOS screen...

It?s really hard to say what could be the reason?

First of all you should follow the instructions in this article and maybe it helps:
[Which steps should be followed if your Toshiba notebook doesn't start?|]

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I can't seem to fix this problem. The screen on my Port?g? Z20t-B2112 is just out of focus. It's enough to make you nauseous. Any ideas? I installed the windows 8.1pro.

Answer:Fuzzy screen on Portégé Z20t-B2112

Have you set the right display resolution?

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This R600 is only two weeks old.
XP, no modifications (original HDD), no strange software, and malware analysis doesn't find anything.

Once in a while (15-30 minutes apart) the screen will "flash". It goes dark for a fraction of a second and then is normal. It's not getting worse or better.

I hate to send in this unit... any ideas?


Answer:Portege R600 - screen occasionally flashes

I think this could be a problem of the LCD or FL inverter but I would try first an external monitor if the same error happens on it so check this!

Furthermore in your case I would try to update the display driver and the BIOS. Both you can find on the Toshiba website:

Good luck!

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I recently bought a new PORTEGE Z30T-A PT24CE-01600EN5

It was Win7 pre installed and I upgraded to:
OS Version Microsoft Windows 8.1 Pro 6.3.9600 with their CDs.

The problem is the FN keys do not display on screen.
When I first got my laptop under Win7 I would press the FN key and options would display on my screen, that was great. But after a day it doesnt display anything on the screen.

How can I fix this problem?

Message was edited by: djemo

Answer:FN keys do not display on screen Portege Z30T-A


At first I must say that described issue is not a problem.
Under Win8.1 Toshiba has offered FN keys usage in two modes:
-Special function mode
-Standard F1-F12 mode.

If you use Win8.1 open please Desktop Assist > Tools & Utilities > System Settings > Keyboard.

There you can change function keys mode.

Please test it how it works.

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I own a Portege Z20T B-10C which is a rather nice machine, but has one annoying flaw: The screen gets scratched by virtually any contact. For example, I can't use the "emergency pen" for touch input or to write on the screen as it causes scratches. Also, the screen has already collected a series of scratches shaping the outline of the touchpad, i.e. supposedly produced when closing the laptop. Hence, you can't really use the laptop the way it should be used and I fear that a few months from now the screen will be filled with scratches.

While I'm waiting for my notebook shop to decide whether this is a warranty case or not, I wonder if anyone of you owns this model and has come across the same problem?


Answer:Portege Z20T: Screen becomes scratched by virtually anything

I have exactly the same problem. I've only been using the machine since July and already it's quite damages. Basically the screen rubs against the dock and I have the imprint in the outline of the touchpad. I'm concerned that they will soon damaging the images captured by the camera since the outline of the touch pad is right over the lens.

Toshiba is so far unwilling to repair this and I've included the response from my account rep below. Frankly, I was shocked since this is such an expensive computer and the cause of the problem seems so obvious. I was also disappointed that they didn't consider this thread when evaluating my case since it is the first result when one Googles 'portege scratched screen'.
Hello Eric,

I sent your email with the pictures of your laptop screen scratches. They replied back saying that the scratches are not due to a manufacture defect and there have not been another reports of other Z20t touchscreens getting scratches like this on the screen, so there is nothing they can do to replace it. Our Customer Service Manager will usually just make the call to replace it, if the laptop is with the first 90 days, which is 2 ? months past the normal return policy. He was not able to get the approval to replace it.

I am glad that you were able to get this laptop back up and running. Please keep that Business Technical Support number handy for any future needs, which I hope that you do not ever have to use it in the future. Please give me ... Read more

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The Portege M700 had touch screen functionality before I upgraded Vista to Windows 7. Now it does not function, nor does the two finger functionality which W7 is supposed to offer. Any ideas on how to recover the touch screen functionality?

Answer:Portege M700, Windows 7 and touch screen


I think you should install the Tablet Driver from Wacom.
The driver is placed on the Toshiba European driver page?
The WACOM Dual Touch driver for the integrated tablet is necessary to use the tablet functions.

There is also the Tablet PC Extension Package.
This driver package installs a range of important utilities.
_TOSHIBA Rotation Utility:_ Set the default screen orientation you want the system to use when switching from PC to Tablet mode, or vice-versa.
_TOSHIBA Tablet PC Buttons Driver:_ You can dedicate tablet buttons to performing common tasks so that you can easily operate your tablet computer when you're away from your workstation. For example, you can dedicate a button to open a program or to change your screen orientation.
_TOSHIBA Accelerometer Utilities:_ These Utilities are a set of hardware utilities that work with the motion sensors built into you machine. With the Accelerometer, your machine will be able to detect the way you are holding it at any given moment. You can set the machine to perform a specific function when the unit is quickly tilted to the left or right, or to the front or back. You can also take control of the cursor in some applications and make it move by leaning the PC in a certain direction.

But all this tools are released for Vista? anyway maybe they will work with Win 7 too? check this!!

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I've got a z20t-B-107. Lovely machine, upgraded to win 10, all working fine - I had to download a new Wacom driver to get the 'left-click' to work with the pen.

I'm using it in tablet mode to digitise some data points on a map, and to sketch with the pen. However, when I rest my hand on the screen it 'activates' the touch screen and makes things go crazy. I really need to be able to temporarily switch off the touch digitiser and have only the Wacom digitiser running, and if I can toggle it on/off somehow that would be useful. Otherwise i need to use the pen in a very unnatural position to avoid touching the screen with my hand.

I have a Samsung Galaxy Note which uses the Wacom type digitiser - it doesn't seem to suffer from this, as soon as it detects the pen near the screen it appear to switch off the touch part.

I would be grateful for any help - I've tried search engines but they only seem to give results about touch pads, and that's completely different...

Many thanks in advance

Answer:Portege Z20t - can I turn touch screen OFF?


I use a Z20t too (but with Win8.1) and have the same problem. I have decided to switch off the touch complete. It is not a good solution, but a good working with OneNote is only with switching off the touch functionality possible.
Maybe this is a possible solution for you.
In Win8.1 I switched off the driver in the device manager.

I found the following steps here:

1. Right-click and select "All Apps" at the lower right corner, then select Control Panel
2. Select Hardware and Sound
3. Select Device Manager
4. Select Human Interface Devices
5. From the list, look for the driver for the touch screen. This can be tricky since on my tablet they are all listed as "USB Input Device" and there are 3 of them. I found it by disabling and re-enabling one at a time until the touch screen stopped responding. You can also identify the touch screen by checking the Properties | Details and get the "Hardware Ids" then do a search online to see what the device is. In my case, the touch screen has the ID USB/VID_0EEF&PID_7302.
6. Once you know which is the touch screen, disable the driver and the touch screen should no longer work
Enable this device to make the touch screen work again.

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I have the above Tablet PC and the Touch Screen is working intermittently,

The Stylus used is the magnetic one with the Right click functionality

Anyone Encountered any similar issues?

Kind Regards

Answer:Portege M750/10J - Touch Screen Issue

Have you installed the latest BIOS?

If the latest BIOS doesn't help, there could be a loose connection, or the system needs an update. An ASP can do this for you.

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I have a Portege M100 and have a slight problem with the screen
The left screw has come out & been lost. This has left the screen very "wobbly" and it seems to have popped out of a catch or two, just on the left side as the case/back of screen seem to gape slightly from the front at times down by the hinge.
I would like to try to replace the screw & get it back to "normal" but I can't find any instructions or advice as to how the screen fits - can anyone help me to clip it back together & rplace the screw?

(please don't make comments about how old it is, it's what I have & I can't afford to replace it at the moment!)

Answer:Portege M100 screen/hinge problem


I think there are no manuals or instructions how to replace something on a notebook. Such technical documents are not for public, they only available for authorized service provider.

So I would recommend an ASP because there you can also get the right spare part for your notebook and the technicians help you to repair it. :)

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Hi All,
My Portege 700 is just 2 months old. I am running XP on it. When typing, email or anything, the cursor jumps around to previous text in the message at random. I have tried to watch what is going on when this happens but can't determine what is causing it. This issue is so frustrating as I am always typing messages and it now takes me four or five times longer to to this simple task as it should.

I also have a liquid spot in the middle of the screen. I did take it to a repair center and they acted like they could fix, under warranty, due to a know problem. I have not spilled anything on this as they first suggested until they looked it up.. Anybody had this issue and what was the fix?

I am a novice when it comes to understanding my PC so when it doesn't work properly...I am totally lost.


Answer:Portege 700 Jumping Cursor and liquid on screen

Sounds like your palm is touching the Touchpad while typing. Go into the Advanced Touchpad Settings and disable "Tapping".

Are you sure its a liquid blob? Maybe the screen surface is just touching the Stylus surface? I've seen a similar problem on an old Tablet PC (it was not a Toshiba).
I would send the laptop to an ASP, maybe they can open the screen and clean it for you :)

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So I've bought a pen for M200 and reinstalled the operation system.
Now I have M200 with Windows XP Tablet PC edition, a Screen Rotation utility and Pen Button utility. Now Pen Buttons work fine with my new pen, but the screen itself doesn't. I mean, the pen doesn't work with the screen.

I have a Mice and other pointing devices menu in Device Manager and it consists of the following sub-menus:

HID-compliant mouse (Random DELL mouse I'm using)
PS/2 Cimpatible Mouse (?)

I believe there must be something else..
Please tell me, forum, what drivers should I download to make the pen work?

Answer:Portege M200 - Pen doesn't work with the screen

Wait a moment. Do you use original Toshiba recovery image (operating system) or you have installed your own version?

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