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Synaptics touchpad stopped working on Qosmio G50-133

Question: Synaptics touchpad stopped working on Qosmio G50-133

My Qosmio G50-133 lost suddently it's touchpad, it's not working anymore, the mouse panel control shows the synaptics tab without any information in it.
I uninstalled it, restarted my windows 7 with no luck and I just can't find any driver for it on toshiba site or anywhere....

Does sosmeone have a clue ??

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Preferred Solution: Synaptics touchpad stopped working on Qosmio G50-133

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Answer: Synaptics touchpad stopped working on Qosmio G50-133

Solved !

Went to synaptics, downloaded their latest driver for my OS, installed it.


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Hi!I have an acer aspire 8920g and my touchpad just suddenly stopped working(it won`t respond when i touch it).NOTE;This is the touchpad on the left side of the keyboard not the mousepad.i have tried updating the driver but it didn`t help.
Also my screen resolution keeps changing everytime i exit programs like games or media centre-tv etc.I jus bought this laptop so was wondering if i should take it back.Will someone please help!!!

Answer:synaptics touchpad stopped working

I'd take it back. A new computer should not have two hardware problems while still under warranty.

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Ok So hunted through propably about 50 websites going through all the forums for a solution to this problem..
heres the pain...

Compaq pressario cq50 (not that this matters)

its a clients PC , Touch pad randomly stops working... Have updated the drivers... and still problem persists.

Originally when the touchpad stopped working i used the keyboard to navigate to Control pane/ mouse / hardware, and the ps2 touchpad had dissappeared.

Now since the update the touchpad still becomes unresponsive and still appears in Control panel/ mouse/ hardware, within the mouse control panel there is the option on the synaptics tab to reset the device, when i do this the touchpad becomes responsive again.

Looking through the forums most people seem to think this is a power issue and most people have found a solution of removing the battery and replacing it and this gets the touchpad working again.

however this is only a temporary fix.

im looking for a hardcore solution.

does anyone know if theres any alternative to the synaptics touchpad, or have any idea what could be causing it to become unresponsive.

Whilst typing this the mouse has now become responsive, and the keyboard from time to time shows a bit of lag, and everynow and then becomes unresponsive for a few seconds.

This is a clients laptop, and is putting me to the end of my tether.

i have explained to the client that i have exhausted my knowledge on this device and have not found a fix, so any solution is worth a try.

i... Read more

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can u plz s solve it out.mouse pad is working properly but when i want to copy something  copy list is coming nd go way.. i can't click on the copy... the option is coming nd go way.. i cn not prfrom some action. wil typing on keyword also i hve a problm..continue typing nd it stop agin i hve to click on that page then its workin..   

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I get the above error approx. every other boot up, and a brand new freshly installed W520 with no other apps installed - just the updated using the lenovo updater (ms and lenovo).  Anyone else get this?  Files that help describe the problem:  C:\Users\hobbss\AppData\Local\Temp\WER298F.tmp.WERInternalMetadata.xml  C:\Users\hobbss\AppData\Local\Temp\WER4B62.tmp.appcompat.txt  C:\Users\hobbss\AppData\Local\Temp\WER4B82.tmp.hdmpRead our privacy statement online: the online privacy statement is not available, please read our privacy statement offline:  C:\Windows\system32\en-US\erofflps.txt

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I have a new Acer Aspire 1670 laptop which has worked fine for the past few weeks. However, I turned it on this morning (it worked fine last night) to find that my touchpad no longer works.

I don't feel this is a hardware issue in the sense that the touchpad has become unplugged from the internal PS/2 port, because the touchpad works for about 3-4 seconds after I log onto Windows/when the desktop loads up. That's the only time it works, it doesn't even work at the welcome/logon screen.

After those 3-4 seconds, something obviously happens that's preventing it from working.

I thought it might be my Wacom Graphire II graphics tablet, which is plugged in via USB 2. However, my touchpad and tablet have worked fine together for the past few weeks and have never caused any problems.

I unplugged the tablet, and uninstalled the tablet and touchpad drivers. I then rebooted, and - navigating around with the keyboard - reinstalled the touchpad drivers and rebooted. It still won't work.

Any ideas?

Answer:Synaptics touchpad suddenly stopped working

Two things:

1. Does the touchpad have an indicator light that shows you when it is activated? The one on my HP does.

2. Is there an On/Off button above the touchpad...there is on my HP. Did you accidently turn it OFF

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Hi - the touchpad has simply stopped working after the last couple of rounds of Windows updates and I didn't note which one, so not sure if I have a suitable restore point.

Tried downloading latest drivers from Toshiba website and it makes no difference. Also tried uninstalling these and installing the Elan drivers and these didn't install properly at all. I found some slightly older Synaptics drivers, which one of my other PCs runs ok on and although they installed ok, the touchpad does nothing. I'm relying on an external mouse, which is less than ideal.

Worryingly, the Toshiba website says it doesn't recognise my PC's serial number, yet it was bought in the UK through Asda online. All help and ideas welcome...

Model Satellite P70-A-11R Windows 8.1 with all updates, including optional

Answer:Satellite P70-A-11R - Synaptics Touchpad stopped working

I had the same issue. After Windows update installation, the touchpad didn?t work.

The touchpad has been disabled? why? I guess some Microsoft updates disabled the touchpad.

Solution was simply: I could enable the touchpad again using the function keys: FN + F5

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I want to thank in advance for any responses I get to this thread.

I have a Gateway laptop model MT6840. It has a Synaptics touchpad. A couple of days ago, the touchpad stopped working completely. I took my laptop out of sleep mode, and the icon for the touchpad in the system tray was simply gone. I checked Control Panel: Mouse: Device Settings for the Synaptic touchpad, but all options are merely grayed out, and the device does not register on the computer anymore.

I believe I have tried almost everything. I first tried rebooting. I then tried disconnecting my external mouse and then rebooting. Then I tried uninstalling and reinstalling the driver from the Gateway website. I looked on Google, but found nothing of use. Alas, none of these things have worked.

This is a bit frustrating because, although I do have an external mouse, it is much more convenient not to have to bring the external mouse around when I transport it. And since I'm a college student, I need to get around with my laptop quite often.

I don't believe it is anything related to the hardware because it stopped working when the software (apparently) magically disappeared. I would really like to solve this problem.

If anyone knows of anything, please let me know. If there is some detail I should mention that would help, please also let me know.


Answer:Gateway MT6840: Synaptics Touchpad stopped working

Well, I decided to reboot again and go into the BIOS. I did, changing absolutely nothing (even choosing the "discard changes" exit option), logged onto Windows, and the problem was solved.

I have no idea how that worked, but it did.

I can't find a delete thread option, so if an admin is reading this, go ahead and just delete this.

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I have a brand new Qosmio X70 since about a week.
In the first few days, I was using it without any accessories and the TouchPad was working ok. I entered the mouse configuration settings in the Control Panel and was able to enable a few more gestures than what is the default. I also checked the option saying something like "disable the touchpad when a mouse is plugged-in".
The next day, I was sitting at my desk and plugged a mouse in one of the USB ports.

As expected the "disabled" indicator on the TouchPad was lit. It may be that this indicator disappeared after a while but I didn't notice then. However, the next day, I wanted to use the laptop without the mouse but then I found out that the mouse cursor was not visible anymore and the TouchPad was completely unresponsive. The indicator was black.

I also noticed after plugin a mouse back in the PC, that the Mouse configuration panel in the Control Panle doesn't show the "Device Settings" tab anymore... It is as if the TouchPad doesn't exist anymore. Oddly enough, the "Function" Key to enable/disable the TouchPad pretends it does something when pressed but has actually no effect at all.

How can I get my TouchPad back?

Answer:Qosmio X70: TouchPad has stopped working after using a mouse

OK, I found the solution:
-unplug the usb mouse
-go to the Mouse panel in the Control Panel
-disable the device and apply
-re-enable it and apply
and voil?, the TouchPad is working again...

I unchecked the "disable the touchpad when an external mouse is plugged in" option and everything is working fine now...

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I have r40 2722 model, with touchpad and trackpoint together, the driver from this site that suites windows xp says it is not  hardware compatible, it brings error message. The trackpoint is ok.plz help,much appritiation if it is as soon as possible, thank you from advance.


Go to Solution.

Answer:HELP!! ThinkPad R40 Model 2722 synaptics driver for touchpad not working, touchpad not working

Welcome to the forum! Is your touchpad enabled in BIOS? 

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Model - Qosmio X500-116 (windows 7)

Hi all,

I?m having occasional annoying problems with my Synaptics touchpad V7.2

Every now and again the Pinch Zoom on the Synaptics Touchpad fails to work (happens about once in every 5 uses). When this happens I?m unable to enlarge/reduce screen size of internet browsers or msoffice documents. Although I can still use the keyboard to enlarge or reduce size.

I tried uninstalling and re-installing the pre-installed driver it came with (version - but the problem remains the same.

I checked the Toshiba website for any Synaptics Driver updates for my machine. It lists my current driver and also another driver version

I thought I?d try installing version It went through the motions of installing and then at the end nothing happened and it hadn?t installed. So I went back to version

Has anyone come across this issue? If so, any suggestions or ideas would be appreciated!

Kind regards


Answer:Qosmio X500-116 - Pinch Zoom on Synaptics touchpad sometimes does'nt work!

Did you try the touchpad driver which is available on the Synaptics driver page?

Check it and report how it works.

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Hi. My touchpad  is not working. I tried all uninstall and reinstall the driver but doesnt work. I hope you guys can help me.

Answer:Synaptics Touchpad not working

Hi, You could try the following. Hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In Device Manager, expand Mice and other pointing devices.  Right click the Synaptics device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When this has completed, shutdown the notebook and then disconnect any peripherals ( ie usb mouse etc ). Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter. Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. Let windows fully load and see if you have basic touchpad functionality - if you do, download and install the Synaptics driver below. When this installation has completed, restart the notebook again. Regards, DP-K

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My computer is a Toshiba Satellite L305 and has a Synaptics TouchPad. I use Windows Vista.

For a few weeks I had been getting messages saying "Synaptics TouchPad has stopped working, click here to solve the problem" or something similar. I didn't think anything of it because the mouse was working fine, so I just hit the "X". I'm not even sure that is a part of the problem even because it has stopped coming up.

Lately the mouse will work fine and after being on the computer for about an hour or so, the mouse will slowly stop working. I can still click and when I tap the touchpad, that will still click. I just won't be able to move the mouse. Restarting the computer does not fix it. Usually I just plug in a mouse and use it for 20-30 minutes and by then the mouse is working fine again.

Any suggestions?

Answer:Synaptics TouchPad not working.

Press FN and F7 at the same time. Post back with results.

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Hi, I have a Dell Inspiron B130, yes old I know. Long story short, let a friend borrow it who prefers a regular mouse, they installed it. Now I cant get my touchpad to work AT ALL. I have gone through Dell website and downloaded driver, nothing is working. Under my Control Panel-Mouse- under hardware all I have is "HID compliant mouse" I do have a tab that has the Synaptics symbol and the word buttons, no option to enable it anywhere. If anybody can help me it would be greatly appreciated!!

Answer:Synaptics Touchpad not working at all

it maybe one of the functions keys - on Toshiba and HP I know the function Key F9 or F11 with FN key
so you hold the FN key down (on toshiba a drop down menu appears at the top of the screen ) and then press f9 or f11 or any key that has a symbol that may look correct
that will toggle between enable and disable the touch pad

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My Touchpad is not workingMy Touchpad is a PS/2 Port Synaptics TouchPad.Driver version is which is a compatible driver provide by HP for this OS.My Laptop Model is HP Probook 4540sI try to upgrade the drive, I also tried every possible troubleshoot but my touchpad still refuses to work. Operating System is detecting it in Device Manager. I have posted this problem before, but I got no response from anyone.

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Recently my laptop was repaired because the display was not functioning correctly. When I got my laptop back I reinstalled windows completely. Using HP Support Assistant I updated all my drivers. Everything worked fine except my touchpad is not working anymore. I reinstalled the Synaptics driver(version multiple times but my touchpad still not works. Besides that the touchpad is not listed in Windows device manager. I don't know what to do to solve this problem. Hope someone can help me! Kind regards svdsande  

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Since upgrading to Windows 10, my touchpad is not working properly any more. It's not that the touchpad isn't working at all or that I can't move or control the pointer. I say it isn't working properly because, occasionally, one single tap is read as multiple taps, and it has the same effect as if I had tapped about ten times.

Does anyone have any ideas about this?


Answer:Synaptics Touchpad not working properly

Hello Tony,

If you haven't already, see if the latest driver below may be able to help.

Latest Synaptics Touchpad Driver for Windows 10

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I have a HP Pavilion DM4-3099se Laptop with a Intel Core i5 dual core processer and 6GB of RAM. On this laptop is a Synaptics touchpad and uptill now it was working fine. It recently started glitching and now when i move my finger on the touchpad, the mouse moves but it repeatedly stops and then starts moving and then moves in all different directions. I went to the Synaptics website and installed the latest drivers for the touchpad and the installation was successful but the trackpad was still the same way. My external wired mouse works fine right now though. I tried restoring my system the earliest point there was on the list and still no improvement on the touchpad. Please help. Thank you.


Thanks everyone for reading but I already fixed the problem. My computer shipped with two Operating Systems, one being windows 7 and the other being HP QuickWeb. I just booted into HP Quickweb and my trackpad was working fine and then i booted back into windows and it worked perfectly after that. I just though i would let you know and can somebody please close this topic because i dont know how to. thanks.

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A while back my laptop's power cable was fried in a power surge. No damage seemed to have been done to my laptop. but now I fear there may have been some peripheral damage.

In any case, whether sure to the power surge or not, my touchpad is not working when the computer is plugged in. When the computer is not plugged in, the touchpad sometimes works, but it is spotty.

I have no idea how to fix this. Any help?

Answer:Synaptics TouchPad not working (not alt-f7 problem)

try re installing the driver for it.

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I have a acer aspire 5750g, I upgraded from windows 7 to windows 10 today and everything works fine, expect that the scrolling feature on the touch pad isn't working. Is there any fix to this?

Answer:Synaptics touchpad scrolling not working.

I'm dealing with the same thing. I chatted with acer tech support and they shluffed it off and said it's a windows problem not an acer issue. Does anyone out there have a solution?

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the left click on the synaptic touchpad is not working.  I can move the pointer with touchpad, but when I press the left  click button, nothing happen. I  try upgrading the synaptic tocuhpad driver and still the left click does not work. I reinstall the old version and I still have teh same issue. When I use an external pointer device the left click on teh external device work fine. Does anyone out there have answer to to this issue?

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Hi there. I've recently started having touchpad problems with my beloved HP EliteBook Folio 9470m.  The issue:The Synaptics TouchPad and its 2 buttons (located just below the touchpad) do not work at all. However, the TouchStyk and its 2 buttons (located at the top of the touchpad) do work perfectly fine. How it started:I factory reset the ultrabook using the Windows 10 menu and when it started back up, everything was cleaned, but the touchpad and its 2 buttons (located below the touchpad) didn't work anymore. External mice do work when plugged. Common solutions that didn't work for me:-The orange light at the top-left of the touchpad is not lit up-Reinstalling the official drivers for Windows 10 ( different versions of drivers and even some for other brands of laptops-Resetting Windows 10 many times-Running driver scanning programs (DriversCloud, DriverScanner) Further notes:No matters which driver I install, the touchpad is always missing in the "Mouse properties" window. The last tab of the window should (if I am not mistaken) have both the Synaptics TouchStyk and TouchPad listed, but only the TouchStyk shows up. It appears as if the driver updated and might have corrupted something, or maybe it's overlapping with the old one and it didn't properly overwrite it (I'm running out of ideas...). Someone told me it might h... Read more

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I am using Windows 10 version 1703 (OS Build 15063.413) on HP Notebook 1000. And just for reference I have encountered this issue in previous versions of Windows 10 as well. Every time I clean install Windows 10 and update to install drivers, it will work fine for about 1-2 months and then suddenly out of nowhere touchpad will either stops working or keeps moving itself after 5-10 minutes of restart ( even if I don't update Windows, means same drivers version ).

Right now I have installed version of Synaptics pointing device drivers. But I have tried to solve this issue by installing previous version of drivers as well ( version 8.xx, 10.xx, 17.xx, ). After installing drivers the first time it works fine for about 15 minutes and then same issue!

I have noticed this btw:
Every time I put the laptop to sleep and then log on, touchpad works fine for about 5 minutes.Every time I restart the laptop, it works fine for about 5 minutes.Even If I uninstall the drivers and use basic drivers by Windows 10, the same thing happens. Touchpad keeps flickering, moving itself or would just stop working.Sometimes Upper right or left corner of touchpad will work fine while the rest of the area is unresponsive.

Have anybody else encountered this issue? How did you resolve it? I don't wanna install Windows again or keep restarting my laptop.

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I turned on my 6 months old Acer Aspire One as usual and realised that something was wrong with my mouse. The left button simply doesn't work. Neither does tapping the touchpad. Nothing happens no matter how many times I push or tap. I can move the cursor around just fine and the right mousebutton still works. I can also plug in a USB mouse and use that instead.
I have checked the mouse properties. Under the tab "Hardware" the mouse is listed "Synaptics PS/2 Port TouchPad", and the unit status says it works correctly. I also checked the preferences, and both tapping and buttons are activated and set to normal.
I have tried restarting, removing the battery and Fn-F7 without any luck.
I have also tried switching preferences to left-handed - that gave a funny result: Both the right button and tapping the touchpad functioned like a right-click except now they could also for instance close a window and open the start-menu. The left-button still didn't have any function what so ever.
Hope someone can help me.

Answer:left button not working on synaptics touchpad

I would suggest replacing the touchpad and buttons.

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Hello everyone, my touch pad for my laptop has stopped working since i did a computer repair that was built in the laptop and i have no idea how to get the touchpad up and working again. I've tried re-installing the driver but don't know if it was a up to dated one, and when I install the driver and restart my computer it gives me a message that says *if you installed another PS/2 Pointing Device Driver Please uninstall the Synaptics driver, You then need to reinstall you pointing device driver for your external device again* If anyone knows a solution to this i would be grateful ;-;. Also I am using a  Dell Inspiron N4110

Answer:Synaptics Point Device(TouchPad) Not Working Help Please :(

Sorry for double posting but just wanted to add one thing, I recently found a thread from a different source and someone was having the exact same problem as me and said the touchpad was plugged into the wrong place on the MOBO (MotherBoard) at least i hope thats what MOBO stands for. If possible how do i access the mother board?

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My first post! Hopefully NOT one of many.

I recently got a secondhand HP NX9105 laptop. I reformatted the hard drive and installed Windows XP (SP3).

All worked fine, except the touchpad isn’t working.

I could not see a driver for it so I went onto HP support website and downloaded the Synaptics driver (sp35444). The install got interrupted with the message "This Synaptics pointing device installation package does not support one or more of your pointing devices and will not be installed…".

I then tried the Alps driver (sp25796) and that installed (is visible in the Add/Remove Programs), but the touchpad still didn't work and it doesn't appear in either the Device Manager or in Control Panel->Mouse->Hardware tab.

Next I tried to install another version of the Synaptics driver (sp27681). This one installed so I then rebooted the laptop.

The touchpad still doesn't work, but now I have the Synaptics Device Settings tab in my Mouse settings. The problem is that all the buttons are grayed out and no devices are listed.

Is it possible that this is a hardware fault or is there anything else I need to download?

I'm really stuck now, please help...

Answer:HP NX9105 Laptop Synaptics Touchpad not working at all

well heres your drivers....

You touch pad should automatically just "work" with no special drivers...

Mabe it broke...

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I currently have a HP pavilion tx2520ae laptop and now and again whilst im am working on it i suddenly get the message 'synaptics touchpad has stopped working with two options saying : close and check for a problem online and close', after this message appears the touchpad still works, however the scroll bar for the laptop does not, this is an inconvenience as i do alot of my school portfolios on my laptop, some of which are nearly 100 pages long and i am constantly editing it, so i need the scroll bar to save me time and effort.

When i restart the laptop however this problem is corrected, but after a while it appears again and constantly restarting the laptop every 10 minutes is just too much effort to waste on fixing a simple scroll bar.

When the message appeared, I had tried to go onto the mouse options on the control pannel and i got an error message saying 'unable to connect to the synaptics pointing device driver. if you have installed another PS/2 pointing driver please unistall the synaptics driver by clicking on the yes button. you then need to reinstall your pointing divce driver for your external device again.
Do you want to unistall the synaptics driver now?'

I have not installed any PS/2 pointing drivers but I decided to try and reinstall it again just to be sure but when I reinstalled it i had to restart my computer and when i came back on it was working fine... for a while. The message appeared again and reinstalling it was just a comp... Read more

Answer:synaptics touchpad suddenly stops working

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I have researched this problem quite a bit and tried several possible solutions that have worked for many users yet nothing had worked. I have tried several different drivers, tried tweaking settings with no solution in sight.

I am using W7 build 7022.

Can anyone advise?


Answer:Synaptics Touchpad scroll feature not working

Scratch that! I have gotten it solved. My problem was trying the Synaptics drivers. The Alps drivers work perfectly!

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I'm on a Compaq Presario CQ50 laptop with Windows XP, and the other day when I hard-shutdown the computer and restarted, it booted up with a loud, long beep until I forced it to shut down again. When I restarted, the touchpad no longer functioned, and I've been using a USB mouse since. Also, occasionally the keyboard doesn't function after coming back from hibernating, though a restart fixes this.

I tried uninstalling and reinstalling the Synaptics driver, but although the driver appears to have been installed (the Program Files are present, as is the Add/Remove entry), the Synaptics TouchPad is not listed under Device Manager nor is it listed under Device Settings in the Mouse properties under Control Panel. Why isn't the driver fully reinstalling back again?

I've read on other similar problems to try checking to see if power is being sent to these devices under the BIOS, but apparently Compaqs are notorious for being difficult to get into the BIOS, so I haven't had luck doing that yet. System restore to a day prior to the event didn't help. No function keys disable the touchpad, and the touchpad light is white, not red (meaning it's "on"). I'm still under warranty, but if I can fix this without having to wait for it to ship back and forth, that'd be much more preferable.

Any advice at all would be much appreciated! Thanks!

Answer:Solved: Synaptics Touchpad No Longer Working?

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Somethere I read that for touch pad to be working perfectly it has to be instaled Synaptics (the one i need for mine) and ALPS.

I was curios is that a fake info or it is working?

Answer:Do I need both drivers Synaptics & ALPS to get touchpad working?

Hi mate ;)

In my opinion you should install always both drivers.

Toshiba driver page ?More Info? said this:

_Alps Electric_ - This driver allows you to set the properties and functions for mouse control.
_Synaptics_ - This driver allows you to set the properties and functions for Touch Pad control.

I presume you need both drivers to get all the functions which can be changed in touchpad settings.

If you want you can try to install only one of the both drivers and then to check what settings are not available or what is missing exactly.


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Yesterday my touchpad was suddenly turned on and I tried to disable it with the settings I always used (configuration screen) However, when i tried to open the control zone for it, it told me it couldn't connect to the driver. I decide to try and reinstall the driver, but it said another driver was already on my computer. I could delete it within the program files on the configuration screen, but there was nothing. So I couldn't deinstall it at all. Its really annoying because I never use my touchpad and my hand keeps brushing over it, so my mouse or text keeps going away.  Please I would like a solution. I can add files to what my screen keeps saying; but it's all in dutch. (Also my smart connect technology keeps flashing a yellow triangle and I have no idea what I have to do against that)

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Hi i'm new to the forum. I just got this laptop (Dell Vostro 3558 i3), a few days ago i upgraded to windows 10 using the media creation tool. After the upgrade, the touch pad works but I cannot scroll. I have tried uninstalling the drivers and reinstalling them. When I upgraded there was nothing listed that went along the lines of synaptics in the control panel (uninstall).

I have tried installing the drivers of windows 10 and windows 7 from the dell website, what happens is quite weird, the installer says it installs without any errors but nothing happens, there is no synaptics program listed in the control panel.

Excuse me if I left any important details out but it is the first time that i have come across this issue and don't know what info I should give. I should also note that before I upgraded the touch pad worked along with the program of the drivers, now all I get is the usual mouse options and in device manager it recognizes it as a P/S2 mouse.

Thanks in advance

P.S. Sorry if there is a duplicate post but went through a few pages on google and couldn't find any threads that related to my issue and I even tried doing a few solutions.

Answer:Synaptics touchpad drivers not working after upgrading to windows 10.

By the way I have also tried the drivers from the synaptics website.

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My synaptics touchpad is not working correctly my mouse is working fine but the corners from the touchpad for special functions isn't working at all.

I tried to configure it again but this had no result, also i downloaded a new driver but this had no result to. My buttons keys for multimedia like play/pause or stop aren't working either.

These buttons/keys stopped working at the same time as the touchpad. Checked for viruses with NOD 32 pro and for spyware with ZA pro==> no results.

Who can help me with this problem???

Answer:Synaptics touchpad is not working properly on Satellite A100-635

Hi there,

just a little question: when did they stopped working? Did you installed some software or some similar stuff like tools or something?
If not, then backup your data and make a system recovery. It should be a good way to find out, if it?s just an software problem or a serious hardware problem.

I suggest you to recover your system and then give a feedback if it worked, because if you already tried a new driver, you won?t have many choices.


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HelloI have a problem with mousepad while I'm doing some heavy duty like copy large amount of file from/to hard disk the mouse just stop working at all and I have this problem on two of your devices Ideapad y510p and thinkpad T440p but if I pluged a mouse the mouse works perfectly.

Answer:Synaptics touchpad stop working Ideapad y510p

Sounds like a driver issue. Have you checked your running latest drivers? If so do a complete uninstall of the Touchpad driver then reinstall it with a fresh download of the driver.

Lenovo y510p - Intel Quad-core 4th gen i7-4700MQ @3.40Ghz - 16GB RAM - 1TB HDD 8GB SSD - 1080p FHD - Nvidia 755m SLI

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I hare recently upgradedmy Toshiba Satellite L855-149 to the most recent windows 8 version 6.2 and since I have done so the Synaptics touch pad has stopped working, I presume because the driver does not work with this version of windows 8. What can i do to resolve this problem so that i can use my computer without a plug in mouse again?


Answer:Satellite L855-149 - Synaptics touchpad not working after Win 8 upgrade

Hi Simon !!
I have just clean installed windows pro 8 on my satellite r830 and i had the same problem (actually, the touchpad still worked but not the scrollbars).
What you need to do is download the driver via this website, unzip it and execute it. It will work just fine. Locate it under 'windows 7 64 Bit' (or 32 Bit, depending on your OS) and not 'Windows 8 - Upgrade' as synaptics still hasn't realized a specific driver to windows 8.
Use the assistant on the website to find the proper driver faster (the reference of the model is written on the back of the laptop)
So far, it's the only driver that i have installed. However, the button near the touchpad that activates or deactivates it still doesn't work. Maybe it will work again when i install the other drivers.
I hope this can help you ;)

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Hello Team,I'm facing a strange technical issue with my Laptop TouchPad scroller on HP ProBook 4520S.TouchPad scroll works fine with almost every application except Windows native Apps i.e. Start Menu, Stores, NEWS etc.Its working absolutely with Windows Explorer, Google Chrome, Excel, Word, Power Point but no luck with Windows Native Apps. I have tried almost every thing i.e. Registry Key changes, Changing settings under Devices> Mouse & TouchPad but no luck at all on this. Also tried updating latest driver for Synaptics TouchPad.If any of you are aware of this issue pls advise the fix for it? Detail are as per below:OS: Windows 10 Pro x64TouchPad: Synaptics ClickPad V7.4PS: Earlier it was working fine with Windows 8.1 Pro.Thanks,PS

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Hi, I own a hp pavillion dv6 7050ca notebook and the touchpad is working but the disable/enable function on the top left corner, gestures, etc is not... The only way to get the functions working is to go to the mouse settings and right when it pops up, the functions work...but right after I shutdown,restart,hibernate, the functions stop working brother has the exact same laptop and doesn't have this problem..we have the same device version(snynaptics pointing device driver version 8.1) and I also checked my msconfig to make sure synaptics is enabled on both startup and services..pls help me! Keep in mind the touchpad still works..just not the gestures and disable/enable square on top left corner of touchpad. And I also tried to uninstall and reinstall the driver but still no luck..any help will be very much appreciated!

Answer:Hp Pavillion dv6 7050ca synaptics touchpad functions not working?

Hello and welcome to 7Forums!
I would reccomend for you to try This to repair your drivers and such.

Post back results.

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My laptop touchpad scrolling stopped working this morning after I updated my gpu driver. I went to the packard bell website and looked at the touchpad drivers for my laptop. There is a synaptics one and a elan one.
I have them both installed on my laptop but it still isn't working and there is still no virtual scrolling option in synaptics. These are the options that I have in the synaptics settings:
This is what it should look like:
What do I have to do to get the scroll trackpad feature to work again? P.S, when in device manager, even though there is an ELAN tab in mouse properties, Only the synaptics driver shows up under the mice section in device manager. Does this mean that the synaptics driver is replacing the ELAN and I need them both for the scroll to work.

Answer:Touchpad scroll not working, No virtual scrolling option in synaptics!

I've been messing around with it some more and ended up totally removing the synaptics drivers and installing the ELAN drivers. After doing this the scroll features of the trackpad work again so I have no idea why there are synaptics drivers on the model page for my laptop. There is still a problem though, when I got into the ELAN options in 'mouse settings', I get "windows shell common DLL has stopped working" and I then have to close the mouse settings. So now I can't get into the ELAN settings. Anybody have any info on 'windows shell' issue?

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I've just upgraded from Windows XP Home SP2 to Windows Vista Ultimate on my Toshiba Satellite A100.
I was wondering where I could download a driver for Synaptics touchpad that works?

I tried the generic drivers from Synaptics' website, but they do not install completely (the second component always fails to install).
Then I tried the ones from Toshiba's website, but The Vista-compatible ones display an error that says error code "#5B4 @10".

Then I tried The Windows XP-compatible drivers, and they work perfectly, except the fact that I cannot configure enhanced features such as virtual scrolling and tap zones.
I click on the icon in the tray, click on The Device Settings tab, and whenever I click on The Settings button nothing happens.

Any help?

Answer:Satellite A100: Where to get a working Synaptics touchpad driver for Vista?


Usually the driver from the Toshiba page should be fully valid and should works.
Please note that there are different A100 series and if you download any drivers, be sure that you choose the right drivers for the right notebook series.

Did you check if the touchpad settings can be set and changed in the control panel??
As far as I know the touchpad properties can be set in the ?Mouse? option which can be found in the control panel!!!

In the ?Device settings? tab you should select the ?synaptics touchpad? and press ?settings?.
New window will pop up and you will find many options controlling the touchpad settings!!!


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Hello, I cannot seem to get the App Gestures to work on this W530.  Given that this laptop not a touch screen laptop, and yet I prefer to run Windows 8 and chose this laptop assuming that I would be able to use the App Gestures on the touchpad for Windows 8, I'm very disappointed. I have uninstalled the device from the device manager and removed the drivers along w/ all references in the registry and deleted the Synaptics folders from the file system.  Then reinstalled the drivers from the Lenovo support site.  Still, no App Gestures and to make matters even worse, the option to reverse the scrolling direction does nothing as well.  Not only do the app gestures not work, I feel like I am stuck using a Mac Book Pro. Someone please help me!!! Thx,Gaylen


Go to Solution.

Answer:W530 - Windows 8 application gestures not working on the Synaptics TouchPad

I would recommend putting Windows7 back on it and not using that useless pile of steaming dung of an OS that is Windows8.

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PC details:
Packard Bell EASYNOTE TN65
Intel Core 2 Duo CPU T6400 @ 2.00 GHz
3.00 GB RAM
32-bit Operating System
Vista Home Premium, Service Pack 2.
Can anyone out there help me please.......

The laptop was closed down properly last night.
This morning I switched it on only to find that the cursor was frozen.

I have tried everything..... uninstalling the driver, updating... all very difficult without a mouse. Had to use the keypad. I am unable to right click without the touchpad and cannot unzip the driver I downloaded from PB website.

Have also tried restoring to a previous date.... NOTHING works...
Am I just being thick?
Please help if you can...... somebody?


Answer:Synaptics Pointer Device Stopped working overnight???

Most laptops have a key sequence or a button to enable/disable the touchpad. Have you checked for that? Maybe the FN and F6 or something similar?

For diagnostics and troubleshooting it would be easier if you got your hands on a USB mouse.

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I decided to upgrade my XP 32bit to Vista x64 Ultimate on my A100 PSAAR.
OS works perfectly except one thing - touchpad, which used to work perfectly in XP, doesn't response at all under Vista x64 (with SP1 of course).

Worse thing is, that my (Synaptics) touchpad is listed in Device Manager as a properly working. Hmm - not to my recollection. Answering your potential suggestions - I tried reinstalling it, I tried using drivers from A200 (since Toshiba doesn't support drivers for Vista x64 for A100 line) and even got latest drivers from Synaptics website. Even Vista update got me new drivers - cool, I admit but it still doesn't work, although Windows does not seem to "know" about it... any help would be much appreciated :)

PS (optional problem) I also have 2 unknown devices according to Device Manager - since I have no idea what they are and because of the fact that I do not feel like I am missing anything - I simply gave up on those - at least for now ;)

Answer:Satellite A100 PSAAR: Synaptics touchpad not working on Vista Ultimate x64

Obviously nobody here has solution for you. :(

Problem is that this notebook model is not supported for Vista 64-bit. I really don't know what you can try. Maybe to install driver designed for A300?

I really don't know. Can you use external mouse successfully?

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The drivers I got with my laptop are too old and on updating to the latest one from synaptics, the hotkey doesn't work to enable/disable touchpad. The key works fine with the lenovo driver if I re-install it? Can anyone tell how can I enable the hotkey function for the drivers from synaptics?

Answer:Touchpad hotkey not working for drivers from synaptics site Win8.1 x64 - S510p

hi yash2710,
    The driver from synaptics is a generic one which meets basic synaptics and advanced functionality
The hot key is precustomized by Lenovo and other OEMs and is on random key location depending on Manufacturers that's why it is not included on the one from synaptics.
As per Synaptics site
 To ensure that you get the appropriate device driver for your system, download your Synaptics device driver from your system manufacturer's support website.
Can you share what you need on the updated driver from synaptics? Maybe I can help.
Solid Cruver

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I am running Windows 10 on an Acer and recently downloaded and installed the update for the Synaptic touchpad (January 17, 2017).  After rebooting my laptop, I can use the touch pad to move the cursor when logging in, but once the system as loaded,
I cannot move the cursor using the touch pad.  I can left-click and right-click, and shrink and expand on the touch pad, but have no control over the cursor.  I currently have a mouse attached to the computer in order to move the cursor.
When I click on the link for more information about the update, there currently is no information.  Quite frustrating.
Please advise as how to resolve this issue.
Thank you.

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my touch pad stopped working yesterday, my laptop is a Satellite L850 PSKDLA-OCCOOR
running windows 7 64 bit . i have tryed uninstalling the driver and re-installing , re-installing Toshiba value added package and pressing FN F9 none of these have helped

Any ideas what I can try next the laptop is only 2 months old?

Answer:Satellite L850 - Synaptics pointing device has stopped working

If there is no problem for you reinstall OS using HDD recovery installation and test functionality with ?factory settings?. How to do this you can read on

By the way, if hardware is installed and recognized properly can you enable/disable touch pad using FN+F5 key combination?

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My touchpad stopped working; I rebooted and the touchpad worked until the password eas entered and stopped working when computer unlocked. Used MS mouse to access settings; found the touchpad was turned off! Turned it to on position and it is working fine! How did ths happened?

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I have recently started to experience problem with my Touch Pad. I have to wet my finger to get the pad to respond accurately. Is the answer to replace the membrane?

Answer:Qosmio G10-133: I have to wet my finger to get the Touchpad working

Maybe the touchpad surface is used up and the replacement is necessary.
But telling the truth I have never heard about such touchpad issue.

Maybe something wrong with your fingers? ;) :D

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I'm looking for software that can customize my touchpad functions, like "tap to click" and some other features found in Synaptics software... The touchpad on my laptop doesn't have anything like it...

Answer:Synaptics software on non-synaptics touchpad?

Edit: nevermind, re-read title

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I have Toshiba Qosmio G -30 series Laptop.
Same problem as all other. The GPU has stopped working. Tried with external monitor also, same thing.
This is the 3rd time this is happening.

Last 2 times got it repaired. The Toshiba guys just suggest a Motherboard replacement which is approx $1000 USD.

In INDIA, they have a very worse Customer service, take the customers for granted.

I am trying to get the GPU: nVIDIA GeForce GF-Go7600-N-A2 G73M GPU BGA Chipset , replaced.

In E-bay some are selling a RE-FURBISHED ones and some new ones.

Can anyone help me please?
Will the replacement work and what is a RE-FURBISHED chip?
Will that work?
Does anyone know any service center etc in INDIA who can do a good job on this?

Please help.


Answer:Qosmio G30 - GPU has stopped working

> In E-bay some are selling a RE-FURBISHED ones and some new ones.

I have never heard about refurbished CPU or GPU? the internet is a big world and you can find always some strange offers and products?
To be honest I would not take this. For me it sounds too strange?

However, the GPU malfunction is really annoying issue. Fact is that in most cases the motherboard must be replaced and this is always an costly affair if the warranty is not valid anymore?

You are asking for an service center in India?
Well, I found this Toshiba ASP database. There you can find all ASPs worldwide. -> Support & Download -> Find an Authorized Service Provider

In India you could find more than *50!!!! ASP* ?.
I recommend getting in contact with some partners and to ask what is possible?

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i tried to reinstall the button control utility under value added package but the problems still exists.

Answer:Qosmio F60 - Touch buttons and touchpad are not working

Hi wilson2022,

Do you mean the illuminated buttons between keyboard and notebook display?

If yes they are controlled by Value Added Package but before you reinstall this tool, remove the old version first. Then restart the notebook and install latest version of Value Added Package again.

By the way, what OS you are using?

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Dear Support,
I have a Dell VOSTRO 3560 laptop that has an Elan Tech SmartPad touchpad. I like its responsiveness very much.
Unfortunately, I recently spilled a bit of coffee and some of that went under the touch pad left and right buttons. The buttons stopped functioning but the touch pad itself is still very good.
Even before the spill I rarely used the buttons. I always used the touch pad to tap to click and two finger tap to right-click.Strangely though, after the spill when the hardware buttons stopped working, the tapping on the touch pad also stopped working. I made sure that the touch pad still can do tap clicking by uninstalling the Dell TouchPad driver and reverting to the Microsoft Mouse PS2 driver. In that case I can use the tap to click feature but only for 1 finger tap. I do not get any other feature as the driver is the simple generic MS one.
My question is would it be possible to still use the Elan tech provided (Dell TouchPad) driver and somehow configure it to accept the tap to click and two finger tap to right-click? This in addition to all the remaining scrolling and gesture support that the driver implements? I tried all the Dell Touchpad settings applet but nothing changed. Perhaps a registry value setting in the section for the elantech?
What seems to be happening now is that the driver is doing some hardware diagnostics, determining that the hardware buttons left and right are not working, and consequently completely disabling left and right click comm... Read more

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The Yoga is my 1st Windows machine in years. Coming from various MacBook(s) Pro(s) I dearly miss the capabilities and configurability of Apple's multitouch touchpad. While responsibility of the Synaptics device is fairly decent I haven't found an experience that is anything close to the one perceived on the MacBook touchpad. Latter in combination with BetterTouchTool is my weapon of choice when it comes to productivity. It offers almost unlimited configurability, that is, I can design/configure any gesture I desire and link it to a keystroke for instance. It's just perfect since I am not into Apple's predefined gesture settings at all. Now I have spent endless hours in getting this back on my new Yoga. At least I am now able to use 3 finger swipes for back/forward navigation. However, this is just a fraction of what I need/want. That's why I am looking for a way to either be able to modify the driver myself (open source, Lenovo/Synaptics?) or get access to an API I can build on. Obviously I'd prefer latter option. Synaptics is touting their Gesture Suite but I cannot find a download somewhere. I'm afraid it's OEM only. And if that's the config app that comes with the standard Synaptics driver it's just pathetic. So does anyone have a clue on how we can significantly improve the performance of this otherwise very nice laptop? Thanks in advance,stfn

Answer:Yoga 13: any chance for open source Synaptics touchpad driver or touchpad API?

hi stfn-64,my personal opinion on this case, i don't think either lenovo or synaptics will share the main source codes with you or anyone this point, i suggest you to try to update drivers synaptics. it may solve your issue.hope this helps.

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My Qosmio G15-Av501 stopped working after only 14 months of service. I have been told by Toshibas repairers that the graphics card has failed and it will require a payment of 512 gbp to fix it. Considering that I have 3 other 16 inch notebooks that have been in trouble free service in my photographic studio for 5 years - I am obviously not very happy with this - surely a graphics card can not cost this much in this day and age?

Does anyone else have experiences like this?

[Edited by: admin on 31-Jan-2007 07:40]

Answer:Qosmio G15-AV501 stopped working

Hi Geoffrey

It?s always a very stupid situation if a device likes a notebook malfunctions.
But believe me, something like that can always happen?

My old notebook runs fine since 5 years but the notebook from my brother died after 5 month of usage.
Why? Nobody will be able to answer such questions...
You know, these are high-tech devices and every little part could cause some troubles.

The notebook graphic cards are not the same like the desktop graphic cards and therefore more expensive.
Therefore I would recommend always buying a warranty extension. The usual warranty takes 2 years (after notebook registration) and covers such reparations.

Maybe it?s a good idea for the future?

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I have a 3 year old Qosmio G30 and the DVD-ROM Drive has stopped working.

It still pulls them in but it wont read or burn any discs.

I got a quote from Toshiba of ?360 to fit a new one which seems expessive.

Anybody know where I could get it fixed cheaper than this please ?
Or even better ........ anybody know where I can I get it repaired ?

David Hutchinson

Answer:Qosmio G30 - DVD-ROM Drive has stopped working

This is not an answer to your question but may solve the problem if it is the same as I had.
In my case, the disk tries to spin but it slips. Only the motor axle rotates and the disk stays at low revolutions that were even not stationary.
The problem was caused by the fact that the plastic (black colour) part of the mechanism that engages the disk (CD or DVD) slipped around the
motor axle and th disk could not get full rotation or rotates at the specified speed.
The solution is to remove the plastic article and put a tiny amount of super glue on the axle and then insert it back.

In case the problem is similar, I hope you solve it as I did.

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I have Qosmio F50-126 and the media bar (beside the power button) stopped working and responding since I made the recovery ... the lights in the corners also stopped working.

What is the problem?
Please help me ....

Answer:Media bar stopped working on my Qosmio F50-126

>....since I made the recovery
Can you please explain what do you mean exactly.
Under recovery I understand you have installed operating system using Toshiba installation recovery image and now you use your notebook with ?factory settings?. Am I right about that?

Have you may be installed some additional software or Windows updates?

I mean question like ?what is the problem? is pretty funny?
Can you imagine I ask you follow: I cannot start my car what is the problem?
What you can say about it ? not much. Just speculate what the reason can be.

If possible install OS again and test it immediately without installing some additional stuff. it must works well.

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"The CssSvr.exe has stopped working. A solution to the problem has yet to be found. Microsoft will inform once a solution is found." I encounter this message eveytime i wake up my laptop from
sleep. By the way, i'm using vista premium 32-bit.
Thank you.

Answer:Qosmio X - CssSvr.exe stopped working

I have found that [CssSvr.exe|] is related to True Suite Access Manager Fingerprint. so, i think, you should go to the Toshiba driver page and update a fingerprint software.

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Hi, I got a little issue, some of my FN keys have stopped working, for example I can no longer adjust brightness (it's set at max thankfully) same with the touchpad toggle I can't enable or disable it with the FN key or even the physical button.

Does anyone know what I can do please, would be appreciated.

Answer:Qosmio x770 some FN keys (and touchpad toggle) not working.

same here, havent really figured out why, but it maybe because i unistalled all of the toshiba software like the pc health and stuff

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I have an F10 (nearly 3 years old) which suddenly stopped working last week. I have taken it to a local computer repair shop and was told it will be in excess of 450 of my english pounds to make it alive again. Apparently the graphics card started malfunctioning, so I did some snooping about.

Does Toshiba know that there F10's seem to stop working before they are 3 years old, if I'd of known the card was going to stop working so soon I wouldn't of spent nearly ?1400 in the first place and to spend another ?450 leaves me speechless......

Can anybody give me a credible answer as to why all these machines seem to stop working at the same time?


Message was edited by: ADMIN

Answer:Graphics card of Qosmio F10 stopped working

Unfortunately I cannot give you credible answer but maybe authorized service partner. They should know why this happen. Please talk with them about graphic card on replacement motherboard. Maybe i am wrong but i have heard that replacement boards have other and better graphic card.

As i wrote make a call and pick up info about replacement.

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volume control on right side of my qosmio g30 has stopped working yet i can find nothing wrong in control panel or volume properties

Message was edited by: stafford

Answer:Volume control stopped working on Qosmio G30


What do you mean by ?stopped working??
You can not set the sound volume to a higher level or you are not able to hear anything???

Did you check if the ?mute? was enabled? Please use the key combination FN+ESC to enable/disable MUTE

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I've got a small problem which I see is common for the newer Toshiba laptops, my touch buttons on the top of my keyboard on my laptop have stopped working.
I'm running Vista Home 64 bit.

I've tried re-installing the Toshiba Value add as suggested in another thread, but that doesn't seem to work.
I've also tried uninstalling (Reboot) re-installing (reboot) Toshiba value add with no result.
The Fn keys still work fine.

I'm not sure when the problem occurred, I've only had the laptop for just over a month and I have been installing quite a bit of software, so obviously something has clobbered it.

Does anyone else have any other suggestions? Other than re-installing the os?



Answer:Touch buttons on my Qosmio G50/04j have stopped working

Go to BIOS and check the
Front Operation Panel
must be enabled

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Dear all,
Since yesterday, the built-in TouchPad mouse does not react anymore. In properties it says "the device is working properly", but it doesn't...
I am now using an external mouse.
How can I restore the TouchPad mouse? When I open the control panel, I get the possibility to uninstall the Synaptics driver. Should I?
Thanks for your help!


Answer:TouchPad mouse does not react - Synaptics PS/2 Port TouchPad


What notebook model do you have??
Please post this info always!!!

Regarding your issue;
Firstly you should try to remove the old touchpad driver and after you have downloaded the newest version of touchpad driver from the Toshiba European driver page try to reinstall it!

Should works?

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Hi, I have a lenovo g570 running on Windows 7 Home Premium 64bits, drivers are all updated. How can I turn off the palmcheck feature?Software details:Synaptics TouchPad v7.2Driver: Synaptics Zeitgerät  Date: 07.04.2011  Version: Also if I tap on the touchpad, it doesn't click... i always have to use the mouse button for clicking. How can I enable this feature? Thank you in advance,-- Trace

Answer:Lenovo 570 touchpad disable palmcheck Synaptics Touchpad v7.2

hi Trace99,
Welcome to Lenovo Community Forums!
Can you try accessing the Control Panel
   Under Hardware and Sound  / Mouse
       In the Mouse properties Windows the last TAB should be your synaptics Click that and hit properties or settings
Please check links for photo
Link to photo
Link to photo
Or check this suggestion .
Spoiler (Highlight to read)
In Windows 8 the option is called SmartSense. Disabling this worked for me.

Press Win+W to bring up Settings Search
Type "synaptic" 
Double Click "SmartSense"
Slide the Slider all the way to "Off"
Click "Close" and then "OK"

This will Disable the Anti-Palm detection which prevents simultaneous Keyboard and Mouse use. I recommend you re-enable this feature when you're not gaming as otherwise you risk problems while typing.

In Windows 8 the option is called SmartSense. Disabling this worked for me.

Press Win+W to bring up Settings Search
Type "synaptic" 
Double Click "SmartSense"
Slide the Slider all the way to "Off"
Click "Close" and then "OK"

This will Disable the Anti-Palm detection which prevents simultaneous Keyboard and Mouse use. I recommend you re-enable this feature when you're not gaming as otherwise you risk problems while typing.

Hope this helps

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post help... Read more

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I have been unable to reactivate Bluetooth on my PX30T after changing the batteries in my Bluetooth mouse. (Sorry Toshiba, your standard mouse is uncomfortable!). Not sure the circumstances leading up to it as my son noticed the battery failing, and then changed the batteries.

I have gone into settings and have looked everywhere and do not see Bluetooth enabled (or even a switch to do it). I do not have the Bluetooth symbol in my taskbar any longer. The only hint that it exists is in the mouse settings, but it won't let me uninstall it either.

Other than a full reset.. any ideas??

Answer:Qosmio PX30T - Bluetooth mouse has stopped working

Are you sure this is a BT mouse?
The user manual says that a wireless mouse and keyboard are connected to the all-in-one computer! I recommend checking the user manual.

Usually the wireless keyboard and mouse can be detected by computer automatically.
But in case this does not work, you may need to pair the WLan keyboard and mouse.

1) turn on the computer
2) press and hold middle button on the mouse
3) slice the power which on the back of the mouse to the ON position
4) the battery indicator will start blinking to indicate that the mouse is ready to be paired
5) keep the mouse close to the right bottom of the computer within 10cm where the WLan receiver placed
6) the battery indicator will glow for about 5 sec if the pairing is successful

the connection will be established then

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TOSHIBA Flash Card stopped working after I updated Vista to Service Pack 1 ,many months ago, and the problem still.

I did many steps trying to fix it, like installing newer and older version of VALUE ADDED PACKAGE, sending problem report to Microsoft, and upgrading the BIOS version but they are not useful.

I have Qosmio G30-126.
Windows Vista Ultimate SP1

More information about the problem:
[ 4twZRQQtsFSGIiBOh1tyA/flashcard.jpg]

Answer:Toshiba Flash Card stopped working on Qosmio G30


Did you remove the old VAP first before you installed the VAP?
Remove the old VAP, restart the notebook and then install the new VAP.

Have you installed the notebook with the Toshiba recovery disk or Microsoft disk?


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My qosmio always gives me the same error on startup:
DXDIAG has stopped working and needs to close OK

How do I get rid of this error message and stop it appearing at startup?

Answer:Qosmio X500-10T - DXDIAG has stopped working and needs to close

Run msconfig and have a look in the Startup Items. Remove DXDiag if it is there.

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Hi, just got myself the F50-12W. It's running Vista Home Premium.

First thing I did was go through the services list and the vista settings, turning off everything I don't need or use. Worked a treat. But..

Only problem now is I've managed to turn off the operation of the front panel buttons. They make the beep when pressed and do the wee glow thing to show they've responded.
But nothing actually happens.

Anyone know what I might have done?


Answer:Re: Qosmio F50-12W - Front panel buttons have stopped working


Really interesting, I had the same problem few days ago on my Qosmio F50? I have tried a lot of things and at the end of story I had to reinstall Windows because an application or Windows update wasn?t compatible with the software that controls the illumination buttons that you mean?

Anyway, I think in your case it?s the same. After you have disabled/removed some things and installed updates/applications the buttons are not working anymore.

First of all I must say it?s important that you don?t disable any Toshiba services or startup programs in msconfig. This can affect the function of the illumination buttons and FN keys so check this and enable all the Toshiba stuff.

If it doesn?t work after this you should try to reinstall the Value Added Package. This package contains the software/drivers for these buttons. You should follow my workaround:
1. Download the newest VAP for your F50 from the Toshiba website
2. Go to control panel > Add/Remove programs. Search for the Toshiba Value Added Package and remove it
3. Restart the notebook
4. Download and install CCleaner. This cool cleans the Windows registry and the system files. It should find some Toshiba registry keys that you should remove with CCleaner.
5. Restart the notebook again
6. Install the VAP that you have already downloaded
7. Restart again

You?re lucky if it?s work and if not you should look in the Toshiba button support. There you can allocate the different application for the multime... Read more

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Qosmio Satellite X770/00X - HDMI problem

My external monitor has been working well as an extended desktop for more than a year now - until I powered up my laptop from hibernate today.

The external monitor did not wake up after I logged on to my computer.

HP x2301 external monitor plugged in via HDMI. Laptop detects presence of monitor, monitor detects presence of HDMI connection.

Monitor reports "no signal" and goes back into sleep mode.

Laptop reports monitor is properly connected and that various modes are active.

Monitor works properly when using VGA connection between monitor and laptop.

I hear hardware disconnect/connect "dongs" every so often despite NOTHING being connected/disconnected.

I have tried unplugging the monitor, plugging back in, adjusting screen resolution, swapping between extend and duplicate modes, restarting, powering down, changing order of powerup, replacing the HDMI cable.

I suspect a faulty HDMI port.

Answer:Qosmio X770/00X - HDMI output stopped working

Hmm? it sounds like HDMI port issue but I think you should try some more workarounds just to be 100% sure about this fault.

Firstly try this.

Power down the notebook. Disconnect the AC adaptor and remove the battery.
Then press and hold the power button for about 30sec. Then connect both parts and power up the unit. Now go to BIOS (F2) and set it to default settings. Save the changes and boot up the unit. Now test the HDMI connection once again.

In case the HDMI wouldn?t work, I would recommend you to recover the notebook back to factory settings. For that you should use the Toshiba recovery disk (medium) or the HDD recovery procedure. Both procedures would format the HDD and therefore you should backup your important data before doing recovery.

Good luck mate and feedback would be appreciated.

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Today the FN keys stopped working, I wanted to FN + Sleep my laptop and noticed it didn't work, neither did the brightness or any other worked. The only FN key that worked was to lock windows / logout.

Any help would be appreciated, thanks!

Answer:Qosmio X500 - Function FN Keys Stopped Working

As I know, The Vap (Value added package) utility and flash card support a responsible for such functions. On the toshiba driver page I couldn't find flashcard support but only Vap So, install The Vap from :

Before installing , remove the previous one and restart the lap, then. Now, install downloaded one.

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functions buttons have stopped working - reason unknown because no special actions performed - pc recover function used to a known point that the buttons were ok - no result - latest VAP installed - no result - BIOS 1.70 is installed

Answer:Qosmio X770-11C - function buttons stopped working

What happen when you restart your notebook?
Can you use these buttons again?

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Im using a Qosmio X70 laptop but whenever im using Photoshop to edit photos i get a pop up window telling me that the "graphics card has stopped working but has recovered", but the only to get Photoshop working again is to close it down in device manager, then anything i have been working on is lost,

how can i fix this so it does not happen again?

Answer:Qosmio X70 - graphic driver has stopped working but has recovered

What graphic card driver do you mean exactly?

The point is that Qosmio X70-A models were equipped with an external graphic card (nVidia) and the Intel CPU provides additional internal Intel HD graphics (depends on the CPU)

Since the Photoshop application needs lot of graphics performance (RAM) it would be advisable to use the NVidia GPU while running and using the Photoshop software.

I would recommend you to modify the nVidia settings and to assign the photoshop to nVidia GPU.
The setting can be changed in the nVidia’s control panel

There you should choose the “Manage 3D settings” (can be found on the left within the nVidia control panel)
Now in main window you can find two tabs “Global settings” and “Programs settings”
In tab “Program settings” select the application (Photoshop ) which should use the nVIdia GPU

If it’s not listed, click on Add button
Then choose the Preferred graphic processor for this program (usually it should be high performance nVidia processor)

In “specific settings for this program” you can assign additional features to improve the performance.

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Hi, I wonder if someone can help me ?
First, please excuse my poor English, I'm Norwegian ( ! )
and allow me to tell you that I am just "normally" technical ...
-so please, please "speak" so I can understand.

My fingerprint sensor stopped working today, this has happen before,
restarting the computer has previously "fixed" the problem, but not today ... !

I have dowloaded and installed new drivers & software ( TrueSuite Access Manager ) ( from Toshiba support ) -- still not working ...
I have checked the Device manager ( Biometric Devices )
It says that the device is working properly. It says that the drivers are all up to date.
But it still does not work.

I've been on the phone with Toshiba support for a long time today, but not even support could help me ...
they had never heard of a similar problem on a Qosmio X300 before ( ? )
They suspcted that I had send it in for service ... and I would like to avvoid this, if I can ...
Cause that means that my computer will be gone for at least 14 days ...

I have also read all threads about fingerprint problems in this forum, and tried everything ... but nothing helps !

When I'm promted to scan my finger, the scanner seems to be "dead" ... ?
Can anyone please help me to solve this problem ?

Hoping for help !
Thanks so much for taking the time ...

Sincerely ms.norway

Answer:Qosmio X300 - Fingerprint sensor stopped working


This is really strange but I can?t say at the moment what causes this issue.

Have you tried to update the BIOS? You can find it on the Toshiba website: => Support & Downloads => Download Drivers

If it doesn?t work you should try to reinstall Windows by using the Toshiba recovery disk. Maybe it?s a software issue or something else. You have already updated the drivers and software so I think this would be the next step.

In worst case you should sent it in for service or repair. I think there is no other solution but I have good experience with the Toshiba service.
I did send it in my notebook in and I get it back after 10 days. Very fast and the problem was solved. :)


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The function buttons on my X770 have stopped working.
The function keys and flash cards are OK. The problem started around the same time as a BIOS upgrade came out but I can't be 100% sure that that is exactly when the buttons stopped working.

Other users have posted the same problem but I could not find a fix for this issue in any previous posts.

Does anyone have an answer?
Is it as simple as the buttons being disabled by some software setting that has been inadvertently changed and is there a way of finding the actual state of the software settings for the buttons?

Thank You

Answer:Qosmio X770 - Function buttons have stopped working


You mean the multimedia buttons near the power button?
Well, these buttons are controlled by VAP (value added package).

Uninstall the old package, reboot the notebook, download the latest available VAP from Toshiba driver page and install it

Should work!

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i have a compaq 1720us with a synaptic touchpad. it has worked great until tonight. something has got changed somehow, somewhere. i have uninstalled and reinstalled the latest drivers, i am using windows xp pro.

the one thing i have noticed is this... if i go into the control panel/system/hardware/device manager/mice or other pointing devices/synaptic touchpad in the general tab where you can normally select "enable" or "disable" this device, it is grayed out, with nothing in the box and i cannot select it at all.

all of the other devices in my pc allow me to select this option. i can plug in my usb mouse and it works just fine. but it's not very useful while traveling wich i do several times a week usually.

any help would be great. i have just spent about two hours on chat with hp/compaq doing all of the stuff they tell me to do, even though i did most of it before i called them.

the touchpad does not work in safe mode, it does not work in selective startup mode using msconfig.

i give up!!! HELP!!!

thanks, jimmy

Answer:Touchpad Stopped Working

i downloaded the latest drivers and then deleted from devce manager and let windows find the hardware again and re-installed.
this was after a few days of problems - one of which was that it would only work when i put an external mouse on the PC.

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I have a Sony Vaio and the touchpad and buttons just stopped working out of nowhere. Any idea what I can do to fix this? Maybe reinstall drivers? But from where? I didn't change anything; it happened totally randomly! Right now I have an external mouse hooked up and it's a pain! Please help.

Answer:Touchpad stopped working!!

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Hi,My touchpad stopped working.  I've tried using the Acer Recovery and relaoding the drivers and it doesn't work.  I've tried downloading both the elan and synaptics drivers separately and the tochpad doesn't recognixe either.  I really don't know how the get the touchpad working again.  Any help would be appreciated!

Answer:V5-131 touchpad stopped working

What errors or warnings, if any, does device manager report? Jack E/NJ 

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My HP Pavilion x360 just forced an update a couple days ago and ever since then I can't move my cursor. It shows up on the screen when I first start up my laptop but disappears when I'm forced to use my touchscreen because the cursor doesn't move. This happened when I first got my laptop back in december too but the problem eventually went away on it's own. However, it only took two days, I haven't been able to use the touchpad in about a week. I love the touch screen on my laptop but I would like to be able to use my touchpad too... Someone help me out please!

Answer:My touchpad stopped working

Hi @The_Fellix,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the touchpad. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit?Please get back to me with above information, so I can help you better.

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I seem to have a weird problem here in that my touchpad has simply stopped working.  I can get the indicator light to switch between on/off when I use Fn + F6 but even when the touchpad is enabled it still doesn't work.  The mouse buttons still work, and when I plug in a mouse, the mouse works, but no matter what I seem to do, the touchpad doesn't work. I've installed the latest drivers and have run virus scans and nothing has come up.

Answer:Touchpad stopped working

hi dabake.can you try this first:- un-install current drivers, restart your computer and let windows install the drivers automatically.- if it doesn't work, boot your computer for safe mode then check if the issue persists.

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I bought a Lenovo laptop 6 months ago - 100-15IBD Laptop (ideapad). The touchpad (Elan Smart-Pad) has suddenly stopped working. I can move the cursor but I cannot right click, left click or double click. This has nothing to do with the Fn F6 toggle used to activate and deactivate the touchpad. The touchpad is activated and the device manager says that the device is working properly. I tried updating the driver and got a windows message saying that the best driver for the device is already installed. Please help!

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Hello, i've just done a windows update and my touchpad has stopped working.I've tried doing a system restore before the update but it hasn't helped.I've checked the mouse properties but theres nothing listed under devices and i've looked at device manager but theres no category for mouses and other pointing devices.Can anyone help please?Paul

Answer:Touchpad stopped working

Please post the computer model next time. Example for touchpad settings/software installed are HP synaptics and a click to enable or disable is found under Mouse settings - Synaptics tab.

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My touchpad on ideapad Y700 15-ISK just stopped working. I did a little research in drivers and i found, that there is no driver for touchpad installed. I tried to download new drivers from lenovo site and I used an older driver from C:\Drivers\Touchpad, there is InstNT.exe, which made a driver shows up in device manager, but prompt me to restart the laptop. When I did, the driver got lost again and I had to make the InstNT.exe "instalation" again. Then I tried to update it with a setup.exe in the same synaptics folder and after it, the driver got itself a name for synaptics. So I said to myself, ok after restart now, it will be fine. But it wasn't. Again, the driver is gone.I'm attaching a screenshot for you to see driver being installed, but after restart, it vanished and isn't even showing in unrecognized drivers.In addition, my windows defender warned me about some threats, but I guess it got rid of them, because there were none to be found by me. Just wanted to say it, maybe it could affect my problem.

Snímek obrazovky (13).png ?1600 KB

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I have a new Idea Pad s10. After two months of flawless performance, the touchpad abruptly stopped working. I tried reinstalling the driver, but  nothing. I connected a USB mouse, which works just fine. I've  al

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My touchpad stopped working but it shows listed under programs as Snapsis Quick Pad Driver, however when trying to evoke it or uninstall it I get an error message: There was a problem C:\ Program Synaptics\Syn tp|SYNL SDLL.dll the specified module could not be found.  When I try to reinstall it I get a message that I have to uninstall it first to reinstall.  Also when I go to evoke it under Mouse & Touchpad, only the mouse shows up, nothing listed for the touchpad.  When I go into safe mode to see if the touchpad will work in safe mode I get a message that my system can't find some hardware (I assume it means my touchpad??)  I have read that some people said their touchpads stopped working when they went from Windows 8 to 10; however I have been using 10 all along.  So I have run out of options that I know of; can anyone help me get my touchpad working again?  Thanks.

Answer:Touchpad stopped working

Can I ask,have you done a restart?

I am a very busy person. PleasePlease click ?Accept as Solution" if I solve your Problem

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Guys please help !!! The touchpad is all worked flawlessly. morning, including laptops and touch not working. Drivers reinstalled, to no avail. There was no update. He made a hard reset - earned !!!. But in the morning and turned on again does not work, and a hard reset does not help. help me please

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Hi All,My touchpad no longer works.  It is no longer in the device list via control panel.  I used to run with the touchpad disabled if I had a mouse attached but this option has disappeared as I have no touchpad properties.  Obviously fn+F7 has no effect. Any help most gratefully receieved.Barrie JUST NOTICEDPursuing another similar discussion I saw a reference to HID Driver I2C being a cause of the problem.  This is list as a problem by Device Manager on my machine. The driver is the latest version but the following is listedThis device cannot start. (Code 10)A request for the HID descriptor failed. Can anyone interpret this for me?Barrie  

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Okay, so, I installed windows 7 on my lenovo thinkpad sl510 which had windows vista previously (the touchpad was working then).  When I installed windows 7 I installed the following: windows 7 chipsetthinkvantage software. once I started up windows 7, I found that my touchpad doesnt work (keyboard works fine, but mouse cursor does not move), so I figured it was a driver error thing, meaning all I had to do was install the proper drivers.  And so I did! I ran system update via thinkvantage software and installed all critical, optional, and extra drivers/software. Guess what?  Touchpad still doesnt work...I am stuck using an external wireless mouse.  The touchpad I know does work, as it was when I had windows vista operating on it.  So, If this community forum can help me solve my problem it will definately be appreciated, as this is my only machine.  Thank you!

Answer:Touchpad stopped working...

TouchPad is not working , I would suggest you to please install the UltraNav driver of your system from the below mentioned web link.
After this, please restart the system and check if the issue resolved.

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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My touchpad stopped working. Hitting FnF8 yields message "UltraNav driver is not installed", but I have installed that driver from the Lenovo site, twice. The pointer device works fine. What should I try next?Thankyou.peteg

Answer:T61 touchpad stopped working.

Welcome to the forum peteg, I will refer you to this thread that was created yesterday so you can benefit from further developments in that thread.  Thank you

__________________________________________John B @

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Hello, I've just done a windows update and my touchpad has stopped working.I've tried a system restore before the update but it didn't help.Ive checked the mouse properties but there was nothing listed under devices and i've looked at device manager but there's no category for mouses and other pointing devices.Can anyone help please?Paul

Answer:touchpad has stopped working

What is the make and model# of your laptop?
Boot into Setup (Bios) go to Integrated Peripherals and look for Touch Pad, if it is Disabled, Enable it.
boot normally, and go to the computer manufacturers Support/Download drivers site and type in your make and model # or your service tag # and download the touchpad driver for your model.

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The Synaptic Touchpad on my E3-112 has stopped working. It was working fine and has done for months and is still working in Ubuntu 15.04 (its a dual boot machine) but it has stopped in Windows. The cursor just isn't there and no matter how many times I click it doesn't appear. I have pressed Fn F7 but this doesn't solve the issue. I have checked the device manager and I do not have any devices that are flagged as not working. I've dowloaded the most recent driver from teh Acer website and this hasn't help. I'm not aware of any updates that have been installed lately other than the normal Microsoft Tuesday monthly patching and I've not installed any software in the past couple of months.  

Answer:Touchpad on E3-112 has stopped working in Win 8.1

Found a different suggestion for a different model that was having the same issue. It seems that the latest MS patches may have also installed a new Intel i/o driver that stops the touchpad from working. More details on this post: Installing the I/O Drivers from the Acer Support site has fixed my issue.

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i have a compaq 1720us with a synaptic touchpad. it has worked great until tonight. something has got changed somehow, somewhere. i have uninstalled and reinstalled the latest drivers, i am using windows xp pro.

the one thing i have noticed is this... if i go into the control panel/system/hardware/device manager/mice or other pointing devices/synaptic touchpad in the general tab where you can normally select "enable" or "disable" this device, it is grayed out, with nothing in the box and i cannot select it at all.

all of the other devices in my pc allow me to select this option. i can plug in my usb mouse and it works just fine. but it's not very useful while traveling wich i do several times a week usually.

any help would be great. i have just spent about two hours on chat with hp/compaq doing all of the stuff they tell me to do, even though i did most of it before i called them.

the touchpad does not work in safe mode, it does not work in selective startup mode using msconfig.

i give up!!! HELP!!!

thanks, jimmy

Answer:touchpad stopped working

Please don't double post.

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