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Satellite Pro L500-1T8 - How to install Win 7 if recovery partition is damaged

Question: Satellite Pro L500-1T8 - How to install Win 7 if recovery partition is damaged


I have a Notebook Toshiba Satellite Pro L500-1T8 and its hard drive has been damaged, so I cannot recover the special partition (I've tried also with the 0-key bootup).

I haven't create a restore disk from windows 7 because nobody told me to do so!

I'd like to re-install my windows 7 licensed copy (at the moment I've installed an ubuntu linux).
How can I do?


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Preferred Solution: Satellite Pro L500-1T8 - How to install Win 7 if recovery partition is damaged

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite Pro L500-1T8 - How to install Win 7 if recovery partition is damaged

No way to recover a genuine Toshiba laptop? Is it true?

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I just purchased a brand new laptop and have realised that it didn't come with a recovery disc or a recovery partition on the hard drive.

Just wondering if my hard disc crashes how am i supposed to reinstall windows?
The laptop i bought is a Toshiba satellite L500 and is only a few weeks old.

If anyone could help on the subject would be very much appreciated.

Answer:Satellite L500 - No recovery disc or recovery partition - How to reinstall?


Normally if I buy a new notebook or other product I read the user manual firstly. So I would recommend that you should the same before you ask different questions.

The point is that you have to create a Toshiba recovery disk yourself. Therefore start the recovery disk creator that is preinstalled on your notebook and follow the screen instructions. I recommend a high quality DVD-R medium to create this disk.

Furthermore you can reinstall Windows using the HDD recovery option. On the second partition you can find this folder that contains an image of factory settings and you can start this feature if you go in advanced boot menu and select ?repair my computer?. This is not a special partition, only a folder where the image is stored.

HDD recovery procedure is the same as Toshiba recovery disk. You get back factory settings too but the recovery disk wipes the whole HDD. The HDD recovery only the first partition.

By the way: Normally you did get this message:

+your system is equipped with hard disk recovery system. if you need to repair+
+your computer by restoring it to original factory state, you can do it directly+
+from harddisk (press F8 when you boot your computer, choose "Repair your computer"+
+and follow the menue instructions) or create a bootable Recovery Disc Medium for this purpose.+

+Toshiba recommends you to create Recovery Disc Medium using the "Toshiba Recovery Disc Creator" to ensure+
... Read more

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I have a Sattelite L500/nb I purchased in december.
I attempted to perform a HD wipe and system recovery the other day and it seems the recovery partition has been corrupted.
On boot the system states error: F3-F100-0004 and then shuts down on 'ok'

Can I obtain recovery cd's for this system?

How do I fix this?

Answer:Re: Recovery partition/help Satellite L500

What country are you in?

You can order Recover Discs from the Toshiba website.

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Hey guys. NEED HELP

How do i load windows 7 back onto my HDD with the recovery partition missing?
And no i dont have a copy of it just windows 7


Answer:Satellite L500 - recovery partition missing


If you didn?t create a recovery disk, then you will need to order the disk from here:


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I've bought a new Toshiba Satellite L500-19E with Windows 7 Home Premium (64 bit). So far, everything's working brilliant.
I've already created the recovery dvds.
Therefore, could I now delete the partition with the recovery programm? I want to use the full space of my hdd and create partitions as I want.
But I don't know how I should do this?
Could you please help me?


Answer:Satellite L500-19E - Deleting recovery partition and create new

If you are 100% sure the created recovery DVDs are ok you can remove all saved data on second partition.
Open Windows Explorer and on the left side where is second partition listed click with right mouse button on it and choose option FORMAT.
Choose Quick format option and click on START.

After minute or two all data will be gone.

Please note: in the future when you want to use recovery DVD for Win7 installation the whole HDD will be deleted and you will lose all your data.
Using recovery DVD you cannot format partition C only.

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Hi, I have a Toshiba Satellite L500-13C with a motherboard totally damaged, and despite it is an old PC, I need it for the University. So I want only to know what is the serial number of this motherboard (if it exists), or the Motherboard model that are compatible with my pc, in order to buy it on Internet, because in the shops the cost are really excessive. Sorry for my English.

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Both usb ports on my L500 laptop have physically broken.
The plastic middle piece inside the usb ports have come loose and are now not working.,

Do you think Toshibe will repair them under warranty as it is only 11 months old or will they insist it is accidental damage and refuse to fix them.


Answer:Satellite L500 damaged usb ports - repair under warranty?


I doubt the warranty will cover this damage?
USB port plastic cover cannot damage without usage of any force...
I think the Toshiba ASP technician could replace this and fix this but you will need to pay for this service?. Unfortunately :(

But this is mu personal opinion? ask the ASP technician to get more details?

Good luck

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I see that I have three Primary partitions already made on this new L500 ~
1.) 2GiB /dev/hda1 for Toshiba Recovery,
2.) 330+GiB (C:) for Vista and 3.) 12GiB /dev/hda3 ???.

I need to dual boot two windows installations and use and extended partition for Linux and Storage.

What is the third partition for and can I configure things so that I can save it within a Logical Partition ?

My aim is:

/dev/hda1 = Toshiba Recovery
/dev/hda2 = Vista
/dev/hda3 = Windows 7 ~ RC7
/dev/hda4 = Extended for all others ( including Linux, the 12GiB existing and a common storage space as well.)

Any suggestions or thoughts before I dive in ?

Regards, SnapafunFrank

Answer:Satellite L500 - What is the third partition on HDD?


The third partition belongs to Vista.
Vista creates two partitions; one a usual partition to install system and the second hidden partition for backup files. These backup files are important for Vista. Vista needs it to repair the OS if something will go wrong?

So it?s strongly recommended to leave this partition on the HDD?

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Stop 0x000000001A *Memory_Management* Blue Screen during recovery.
Please help.

Answer:Satellite L500-12T System Recovery from Recovery Disks

First recovery or first notebook start?
HDD or DVD recovery?

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I was advised to post my FRST logs here... please see attached. I was booted from system repair command line for the scans. Here is the original thread describing my situation: Laptop won't boot & Recovery partition corrupt... Rootkit?

Basically, a few days ago, my Toshiba laptop's recovery partition disappeared (0GB full, and unknown RAW file format). It appeared that the boot flag had also been moved there, from the System partition. This may have been caused by either a forced powerdown gone bad, or an infection after visiting my cousin and being on her suspect network for a week. Any thoughts are appreciated.

Background FYI -- I experienced a targeted hack and RAT last year which might or might not have returned off an external drive, but I did restore this laptop's Windows 7 from Recovery partition just ~1 month ago, and I've only installed a handful of programs (bbex stands for Blueberry, which is a audio/screen recorder). No file-sharing nor any remote programs/connections are installed or allowed. I keep two separate accounts for admin and user, with strong Windows login passwords. Thanks.

Answer:Recovery partition or MBR was damaged


Not quite sure this is a malware issue...the laptop is able to boot to Windows 7. However, with a corrupt or missing boot sector the partition cannot be accessed.

Please take action Downloading ListParts
Save to the Desktop.

Double-click ListParts64.exe to launch the program.

At the program console, press: Scan

When done the tool produces a report on the Desktop: Result.txt
Please post the Result.txt in your reply.

Also, please Download RogueKiller (Official website)

Select the x64 version.
Click the applicable button to download.
Save to the Desktop.

Close all windows and browsers.
Right-click the downloaded file and select: Run as Administrator

At the program console, wait for the prescan to finish. (Under Status, it says: Prescan finished.)
Press: SCAN

When done, a report opens on the Desktop: RKreport.txt
Please provide the RKreport.txt (Mode: Scan) in your reply.

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How can I check if the Recovery Partition on my HP is damaged or corrupted ? (specs below)

The story:
I was experimenting with the boot manager PLoP in order to get a way of booting from a USB device as this is not supported in my BIOS. I had downloaded the stuff and apparently successfully burned the files to CD, and it did indeed boot into PLoP. I just wanted to test the software, and it was apparently working, so, my test having been completed, I wanted to boot from the HD as usual. The two principal options for doing this are HD1 and HD2. (I only have one physical HDD on my computer). I selected HD1 (obvious choice it seemed to me), but then went it into the recovery manager and a white progress bar marking seemingly showing rapid progress appeared with a message like 'starting Compaq recovery procedure'. Now I definitely did not want to erase years of evolution (even though my data was backed up) by returning the machine to factory state [2003], so I did the only thing I could think of: power down at the front panel button. I wish to know if this has in fact damaged my (original and never previously used) recovery partition (not too serious if it has, I have backed that up and also have recovery CDs) as I feel it's better to have the original. (selecting HD2 boots normally I subsequently found of course)


Compaq Presario S5160UK DT261A under XP/SP3
Processor - Celeron 2.7 GHz
Motherboard - MSI MS-6577 v2.... Read more

Answer:Damaged Recovery Partition ?

I wouldn't worry about having damaged anything, after all it's only the same as if you had had a power cut. It used to be a possible problem back in Win 98 days but XP and later can take it. If you really want to know for sure though then just do the same again. I doubt there is any other way to prove it.

If you want to experiment with things like PLoP, which tamper with the boot sector, then it's really essential to have a full disk image handy in case of the unexpected. Data backups and recovery disks won't be much use if you you hobble XP and it can't boot. If you don't have an imaging capability at present then I would recommend Macrium Reflect. It seems rock solid these days and can restore your entire sytem and data to exactly how it was when the image was taken.

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HP recovery damaged recovery partitionHi GuysThis is the only place I get simple helpthis is the problem,my recovery partition is damagedso I cant do a recovery to factory conditionI creaated the recovery discs which I havewhen I run them I get a menu which states1)Remove system recovery partition2)Create a new data partition3)Run mirosoft recovery console4)start system recovery from the recovery partitionNo 4 I can't do because the partition is damaged and don't do anythingNo3 don't help me at allSo what I am asking has anyone used these discs and what options do I useMy computer is HP Pavillion 1170 xp media centreI am sorry if I have not made myself clearBut your help would be appriciatedregardskimo

Answer:Hp Damaged Recovery Partition

Assuming your recovery disks are OK, choose 1). This will erase the partition which is naff all use in any case. You will then be asked to create a partition, click 'yes' and the disks should take you through the re-installation. If all else fails you can buy system restore disks from HP at around 30.G

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Hi,the recovery partion boot gives me the error message that does not exist.About 2 month ago I partitioned hd in two unit (OS and Data), now I have only one partition OS and the recoveryas below: Can you help me, please?? 

Answer:E50-80 Recovery partition damaged

Hi afuschino86 , 
Welcome to the Community Forums. 
The recovery partition is hidden on the harddrive but any changes like repartitioning can damage that same image.
Depending on what repartitioning tool you have use, check it for any option to undo if possible to place back the recovery partition on the same sectors. 
Document information here : 
I would suggest that you try to first create your Recovery Image on a USB too before proceding and back up your files.
It would help you for future repairs similar to this thread . 
The factory partition can only be done by sending it to the factory for reimaging but they would need to erase the entire drive too. 
You may review those links before deciding on the next step. 
Update us how it goes. 

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Hello friends,

I have Satellite A 100. I was using dual OS - windows vista home edition and Ubuntu. Now I wanted to delete the Ubuntu and so I did the most stupid thing - directly deleting the partition with Ubuntu which had the GRUB files. Then when laptop restarted obviously the Grub bootloader was not there and so computer didnot started or loaded any OS. Then I thought I will reinstall Vista with product recovery CD but the progress reaches to 2% and then I keep on getting Error 1117 a failed to read. I tried so many times without any success. I even tried to install XP but it says Intel boot agent cannot make connection. And it also fails.

Please help to reinstall Vista or XP. I am really stuck and I have learnt a lesson not to fiddle around in laptop when it's not ones cup of tea !!
Any help is greatly appreciated.
Thanks !


Answer:Satellite A100: Cannot install recovery after deleting Ubuntu partition

hi meghal,
you successfully killed your vista bootmanager!
this little entry at the beginning of the disk loads up the os loader from vista, it was overwritten by your GRUB installation.

no worry - that's no big deal... reinstall the vista bootmanager or a bootmanager of your choice or do a repair!

how this can be done?!
- the easiest way is to run EasyBCD (search for this, you'll find this one easily)
- reinstall GRUB to get your Vista working (command line is a bit tricky)
- insert vista-dvd and boot into the repair section and reinstall the bootloader

the whole thing can be done in 5 minutes so dont worry.

you can also try to find some howtos in the net... use "reinstall vista bootloader howto" as searchstring... you'll find many...

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Hello,I have a Seagate 500GB SATA drive that is no longer detected by my PC (Windows Vista Home Premium, SP2).  I currently have it connected via USB in an external enclosure.  It shows up in Windows explorer and Disk Manager as an NTFS partition.  I see folders but can get to none of the files.  If I attempt to use CHKDSK I get the following response:The type of the file system is RAW.CHKDSK is not available for RAW drives.I ran DISKPART and when I list disks it shows up as 466GB and Online.  List Partition and List Volume also show up as follows:DISKPART> list partitionPartition ###  Type                  Size        Offset--------------------------------------------------------------------------------------------Partition 0       Extended           466 GB   504 KBPartition 1       Logical               466 GB   536 KBDISKPART> list volumeVolume ###  Ltr  Label                 Fs      Type            Size      Status     Info-----------------------------------------------------------------------------------------------------Volume 0       E                 ... Read more

Answer:Data Recovery on Damaged Partition

If there's nothing important on it (Volume #3, I assume), use Disk Manager to delete the partition, create a new one again and then format it.  Then connect it internally and do the same, if necessary.  You can also connect it internally and use the Seagate Seatools to initialize it.

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Hi, when I use Onekey Recovery I see 'partition has damaged...'. I need reset my Windows 8, because the system stopped loading and began to automatic repair (with no result)..Please help me

Answer:OneKey Recovery - partition has damaged

Hi janzdanowski,
Welcome to Lenovo Community Forums!
  This seems to have been because of a Bad partition, or Possibly Bad HDD,
If the system is still within Warranty I strongly suggest you Call Lenovo Technical Assistance.
You need a Recovery CD to reinstall the Windows from scratch but- You need to make sure that the HDD is OK and does not need Replacement.
Solid Cruver

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I'm trying to use one key recovery to re-install windows 8.1 that came with it but I keep getting this message "one key recovery partition has damaged so do not launch the main application" and I can't get anywhere, I realized that this has happened because I resized the partitions when i first got my laptop but I'm trying to fix it now i'm including a screenshot of my partitions and disk management , so if anyone could tell me what to modify on the partitions types because I don't know what the original ones were and also is it normal that the recovery partition is 100% free because I read on some threads that's normal, so is it?if anyone can help me I'd really appreciate it.  Partitions Screenshot Disk Management Screenshot   

Answer:Lenovo Y50-70 recovery partition has been damaged!!

Peter_Emad wrote:I'm trying to use one key recovery to re-install windows 8.1 that came with it but I keep getting this message "one key recovery partition has damaged so do not launch the main application" and I can't get anywhere, I realized that this has happened because I resized the partitions when i first got my laptop but I'm trying to fix it now i'm including a screenshot of my partitions and disk management , so if anyone could tell me what to modify on the partitions types because I don't know what the original ones were and also is it normal that the recovery partition is 100% free because I read on some threads that's normal, so is it?if anyone can help me I'd really appreciate it.  Partitions Screenshot Disk Management Screenshot   There are several threads in the forum that discusses some procedures on how to make OKR work after resizing the partitions. Why not search for them?  

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Hi,i have a Y50 laptop for 1 year. last week it have gave HDD error and i sent it to service. They changed the hdd. But they have installed windows on only 1 hdd partition on whole disk.So i resized partition with easeus disk manager and created a second partition.after that i can not enter one key recovery with nova says that Onekey recovery partition has damaged so do not launch the main application i searched a lot and tried lots of things. i have set ids, enabled recovery in windows etc. i called support center and they said that they will send me recovery cd in 10 daysbut i must use my computer i can not wait 10 daysplease help i believe that there must be a very simple solution but i can not find iti didnt changed any partition except windows partition. so they should not be broken or damagedthere is many things in internet about easeus and one key recovery please help to rescue it. important note: i have backed up my clean installation of windows on my external hdd i want to restore it. it is not neccecery to wait recovery dvd for 10 days i think. there must be a way to recover it.

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I would like to restore my Toshiba back to the factory settings.

I have tried to press F8 during startup to acces repair menu, but the recovery wizard is not an option.
I have tried pressing 0 while starting up but no recovery wizard there either.

I can see the HDD folder at the drive E: but there does not seem to be an option for starting recovery there eihter

Any suggestions what to do?

Answer:How to use HDD recovery on Satellite L500?

Do you use original preinstalled OS hat you got with your notebook or own OS version?

Have you created recovery discs? If yes, use these discs for recovey image installation.

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Hi I have a second hand Satellite L500-1XC, the previous owner has installed Ubuntu (which I can't access due to password) as well as windows 7 and I'm trying the laptop restore it to factory settings but I just don't know how.

I've tried turning it off and then holding 0 and pressing the start button. On start up the bottom of the screen does say HDD Recovery at the bottom left of the screen but after that it just goes to the selection part for me to pick either Ubuntu or Windows 7 and then just loads the laptop as normal.

I have tried looking for the Recovery Media Creator but I can't find it. It seems many of the original Toshiba utilities and supports have been deleted.

If anyone can help me to fix this laptop I would be so grateful as I really can't afford to buy a recovery disk from Toshiba.


Answer:Satellite L500-1XC HDD Recovery help

> I'm trying the laptop restore it to factory settings but I just don't know how
I don?t think that HDD recovery would work because the Linux has been installed on the HDD and I think the partition table has been changed.
This might be the reason why the HDD recovery isn?t working.

You could still check this Toshiba document which describes the whole HDD recovery procedure:

So now HDD recovery does not work? in this case you can use only the installation disk.
You can try to install Windows 7 using Microsoft disk (the Toshiba drivers are downloadable) or you will order the disk from Arvato:

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I just purchased my Lenovo G580 notebook. As usual and as I make to my any computer, I added 5 partitions because 2 partitions are not sufficient for me. Later on, I had to use the recovery option for some reason and to test, but when I was booting by recovery button, it said the recovery partition is damaged  (not the exact wording) not the exact wording but similar words) and it did not recover. I started the notebook again and launched one button recovery on Windows. I selected "backup" , it said it can not backup on this laptop. I thought I deleted the recovery partition but after some research I found there is a hidden partition named pbr.dr as the last partition, starting with symbol "*" , and it is a GPT unused partition. So it was there and I thought may be the contents were deleted - but explored inside and it is not deleted? How can I reactivate and make reuseful this partition?

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My Dell XPS 17-L702X is no longer booting. I get Error 0xc00000e9 when I try to boot. It has been upgraded from the pre-installed Windows 7 Premium to Windows 10. When I tried the Windows 10 system reset it got as far as about 5% then abandoned itself.
I have tried downloading a new Windows 7 ISO from the official Microsoft site (

Answer:Recovery partition damaged - how to obtain new Windows media?

Sounds like a bad hard drive is a strong possibility - power on,press F12 at boot into the Dell diagnostics.  Run an extended (2-3 hour) diagnostic on the hard drive -- if you  encounter any drive errors, replace the drive.
It is not necessary to install WIndows 7 -- you can install Windows 10 onto the system from scratch.
If you need the install media for 10,

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I have just formatted my laptop using Recovery Disc 1. On forums, it says after Disc 1, the menu will ask for Disc 2. But it never asked for Disc 2. Should I have inserted it right after it asked me to eject Disc 1?
I am writing this now on my newly set up Win 7. Everything seems fine but I wonder whether the lack of Disc 2 will cause any problem. Is there any way to boot my laptop also using the second disc?


Message was edited by: wawawa

Answer:Satellite L500 did not ask for Recovery Disc 2

> I am writing this now on my newly set up Win 7. Everything seems fine but I wonder whether the lack of Disc 2 will cause any problem. Is there any way to boot my laptop also using the second disc?

The second disk will be created only if the space on the first disk would not be enough! So the amount of recovery disk depends on the size of the image file.
If your notebook works properly, I would not be afraid about the 2nd missing disk :)

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Hi all,

I just bought a L500 and I realised that my system is 64bit but the recovery disc that came with it is 32bit.
Does it make any differece at all? Should I contact Toshiba to get a 64bit recovery disc or is there any way I can create a recovery disc?


Vini Cruz.

Answer:Satellite L500 and recovery discs

Hey Vini Cruz,

I have checked the specifications from some Satellite L500 models on the Toshiba website and it seems that some are equipped with 32bit recovery disk and the preinstalled OS is 64bit.

If you want a 64bit recovery disk you have to create it by yourself using Toshiba recovery disk creator. It creates an image of factory settings from 64bit OS that is the same as 32bit but only 64bit ;)

For further informations check also the user manual chapter 3.

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Well I got this laptop two days ago and used it once after installing fire fox and my mobile broadband drvier's and going back home to boot up and find it was going to happen,

I had tried safe mode (all three) and repair and all I got was a black screen with the cursor up where there should have been a language screen (I used the recovery disk that came along with the laptop) so anyway after finding out I wasnt going to be able to repair it I tried to install but of course that didn't work either so I put my XP 64 bit OS on and worked perfectly fine, then I upgraded (using my own upgrade windows 7) and that works fine no problems, so I tried again with the original windows 7 that came pre-installed on the laptop's hard drive and all went find untill it starts installing driver's or updates (I'm not 100% sure on this but it is at and/or after the face recognition installation,

Then it shuts it's self down and boots back up to automatically restart and asking me if I want to repair due to a bad start-up so I do the repair boots back up and still says I need to repair and finds nothing wrong and carrys on in that circle.

Now I have been told that it could be the register or it is a graphics problem, I myself am getting pretty fed up of having to install/reinstall/format this laptop.

So if there is anyone who know's what is wrong or what to do or even if it needs to be sent back to be fixed that will be very helpful.

I thank anyone in advance.

Happy new ye... Read more

Answer:Satellite L500-19X - Can't use the recovery disk


Well, I think it?s really hard to say what the reason is. Maybe the recovery disk is scratchy or the files corrupt there.

At the moment I can?t imagine that it?s a hardware problem because other Windows disk working properly.

In your case I would try to install Windows 7 from a Microsoft disk and then see what happens. If it works properly and you can install all drivers & tools you should order a new recovery disk from Toshiba directly.


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hi all,

since yesterday my Satellite L500-20x have only Bluescreens called "Driver not Less or equal" --> Restart! He boots to win7 till login, after that EVERYTIME restart. I try a lot stuff to solve:
Systemrepair (3Times) and no changes
SystemRecovery (by HDD not CD) Recovery works but still bluescreens and no changes to fix the Problem.
Memory check (from Win7) checked it 3 Times all 100% ok.
Toshiba HDD Recovery (i try many times but he shut down EVERYTIME by bluescreen while Process... so i cant do this - unpossible to finish Recovery!)

Thats the first Notebook I every buyed and I never heard of a Recovery Disk - so I dont create one! Now I cant come into win7 - so I cant create it now. Anybody have any Ideas? I want windows new to install... but i dont have the same Win Disk. Notebook Win = Win7 64Bit all i have is WIn7 32Bit for my HomePC.

I need help!

Answer:Satellite L500-20X - No recovery disk

Hi beAm,

If you don?t have a Toshiba recovery disk you can order one from Toshiba directly:

This would be worth a try if HDD recovery option doesn?t work properly.

If you order such a disk and install it the original factory settings on HDD will be restored. A clean factory installation will be restored with all drivers and tools (out of box settings) and if this doesn?t work it seems to be a hardware malfunction?

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I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?


Answer:Toshiba Satellite L500 Recovery

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Excuse for my very bad English at first!!!

I want to reinstall Win7 but the HDD menu recovery in the screen (Boot, F8, Repair , ...) is not present on the menu.

If you don t understand my question, can u send me the web address of the French forum?


Answer:Satellite L500-13Z - HDD recovery is not present


At first I must say that your English is good and understandable.
So, back to your problem.

If ?Repair my computer? option is not available in ?Advanced boot options? HDD recovery installation (from recovery image saved on HDD) is not possible.
It can be done with recovery DVD only.

Have you created recovery DVD following Toshiba advice and instruction how to do this?

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I have a Notebook Toshiba Satellite Pro L500-1T8 and its hard drive has been damaged, so I cannot recover the special partition (I've tried also with the 0-key bootup).

I haven't create a restore disk from windows 7 because nobody told me to do so!

I'd like to re-install my windows 7 licensed copy (at the moment I've installed an ubuntu linux).
How can I do?


Answer:Notebook Toshiba Satellite Pro L500-1T8 - Recover Win7 without partition

Any help?


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I need to get to the option "Recover to factory default software with user's data" but I'm having problems getting to this stage.

I've tried power + 0 with no luck, same with power + f12.
When the boot menu comes up, HDD Recovery is not there as an option to select.

I need the exact option above but I have no clue how to get it. I have the option of selecting "Toshiba HDD Recovery" at startup repair, but will it have that option if I go further into it?

So far I got up to the screen that warns about unpacking the system image partition but don't want to go further in case that option is not there.

Can anyone help? :/

Answer:Satellite L500-1ZC - cannot start the HDD recovery menu

I have the option of selecting "Toshiba HDD Recovery" at startup repair, but will it have that option if I go further into it?

Toshiba HDD recovery sets the notebook back to factory settings! This means that your system partition will be deleted and you will get the same HDD state like at the first day of purchase.

Therefore you should backup the date before performing the recovery process.

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I have got a Satellite L500-13w and it came pre-installed with Windows Vista and the recovery files, but I formated the PC and installed Windows 7 and then installed XP.

Now I want to use the system recovery to get back to Vista but I didn?t create a Vista recovery CD using the files that came on the separate partition.Though I still have does files in the place they came.
So my question is, running Windows XP, is there a way to use those files to create the recovery file or CD?

Please reply

Answer:Satellite L500-13W - Creation of recovery disk possible on another OS?

Hi Nagravison-PT,

Unfortunately this is not possible. The Toshiba recovery disk can only be created on preinstalled OS because only there the recovery disk creator is installed.

The recovery files on second partition are now useless, because you can?t use the HDD recovery option anymore and recovery disk creator is deleted.

What to do now?
Either you use a Microsoft disk or you order a recovery disk from Toshiba:

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I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?


Answer:[SOLVED] Toshiba Satellite L500 Recovery


If the computer is running, shut it down by clicking start, then shut down again.
Press and hold "0" (zero) key on your keyboard and then depress the computers power switch. When the computer turns on, the Toshiba HDD Recovery Uitlity Screen will appear, presenting 3 options, just choose Restore Original Factory Image.
Press 1 to restore your hard disk drive to its original factory default. A confirmation message will appear, indicating that all data will be overwritten and lost during the restore process. Be sure to back up all important files before proceeding.
Click Yes to begin restoration, A message will appear once the operation is finished, indicating that the HDD has been restored.
Press any key to restart the computer.

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Dear sir

I have a Labtop *TOSHIBA I3 L500* , in 2nd of April 2010 from one of market there in FUJERAH .

.Aafter 11 days *I installed uncompatable software with Windows7* so the blue page which content a warning massage says " Your software has been damaged " have been viewed then i deside to use the RECOVERY CD .

I was foraced to use the *Recovery CD* which found with Bag of Labtop but something strage problem founded which is :
The OS was stucked in the last step of installing exactly when _logging in_ , a warning massage was appeared "Please dont interrubt installing the windows and logging in ..please wait " , the the massage was disappeared then system were shutdown and logging again and so on .....etc

I created a nother Recovery CD's which have 2 DVD's , and the Problem was still the same .

I used a Copy of Windows7 to rebot from it and to install the windows7 .

WHY THE RECOVERY DVD WAS NOT WORKING ??? despite I create a RECOVERY DVD from the which have 2 DVD .
I dont think there is an scratched in original Recovery DVD which sold with toshiba labtop !! because the Recovery DVD which I created from windows7 and the same labtop have the same problem .
Please help me

Answer:Satellite L500 - Recovery disc failure


If you have created the Recovery disk correctly ad if the procedure finished successfully then the installation from recovery disk should work.

I?m not quite sure why you are not able to recovery the unit using the recovery disk but you should check the BIOS.
Access the BIOS pressing F2 and you should set the settings to default.
Save the changes and try to reinstall the OS using the recovery disk again.

If this will not help then go to BIOS and set the SATA mode from AHCI to compatible and then try install the OS again.

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Can this be done?

I'm trying to restore my laptop to it's day of purchase (only a month today). From what I can see on the forum, I'm just one of a long line of us who has discovered that the version of our recovery DVD does not match the product we bought. Hence, I'd like to restore the 64 bit version (without the over-priced option of ordering recovery media which is scandalously over-priced compared to Microsoft's offering of 64-32 / 32-64 DVD switch for little over the cost of postage).

(((I'd be grateful for any ideas, however, I notice there is an unhealthy amount of 'experts' around who LOVE telling us consumers that everything is our fault. This brand of righteous 'help' is judgemental, condescending and above all - and most relevant to this forum -, is unhelpful. 'I just don't understand why you didn't back up 5,000 copies on the day of purchase'...etc. We all make mistakes, and if you've made one, you'll make on again. It's nice when the person we meet at that time doesn't point the finger of judgement)))

Answer:Satellite L500-1XL: restore to day of purchase using HDD recovery

> Hence, I'd like to restore the 64 bit version (without the over-priced option of ordering recovery media which is scandalously over-priced compared to Microsoft's offering of 64-32 / 32-64 DVD switch for little over the cost of postage).

The notebook came with preinstalled Win 7 64bit. Additionally you received the Toshiba recovery disk Win 7 32bit version.

Please take a look into the user manual.
It said that you can create an additionally recovery disk of the OS which was preinstalled; means Win 7 64bit.
There should be a preinstalled tool called Toshiba Recovery disk creator. This tool helps to create an own new Win 7 64bit recovery disk.
After you have created this disk, you could use it in order to set the notebook back to the same state like at the first day of purchase.


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Used Toshiba product recovery disks to recover system on new hard drive in Toshiba L500 PSLS3A-04M002.

During recovery, Windows complained 'Windows can not verify the digital signature for this file' - file is LPCFilter.sys.

Also while setting up drivers, Windows made the same complaint about Realtek High Definition Audio driver and a Virtual WiFi Filter Driver (from Microsoft Corp!).

Following the restore, if I start Windows normally, the Windows startup repair starts automatically with a title "Your computer was unable to start". The startup repair takes a while then comes up with a message "Startup Repair cannot repair this computer automatically".

If I press F8 on startup, and choose the option "Disable Driver Signature Enforcement", Windows starts without any problems.

I thought doing a Windows Update might help but when I click on "Check For Updates" button I get a message "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." When I look in Services I see that the service is running.

I don't want to press F8 every time I start up and don't think it's a good idea to do it anyway and would like to be able to update Windows.

I would appreciate any help.

Answer:System recovery problems on Satellite L500

Have you created this disc on your own or you use original toshiba disc?
Do you use it for the first time?

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Hi all

I have a Toshiba L500 -128, the original 320gb hard drive is simply too small and i would like to avoid buying an external hard drive (for any other purpose than backing up) because in my experience they are just rubbish and i want all my data on the laptop.

I wanted to buy a new 1 (possibly 2) tb hard drive to put in it, which i assume it is equipped to deal with, (please anyone correct me if they know otherwise) along with another 4GB ram....

Anyway what i'm really wondering is whether or not i can get away with using my recovery discs on the new hard drive.
If they did it the old fashioned way (sending a OS disc and a drivers disc) i wouldn't even question it but as i created the discs from the computer itself, i wasn't too sure as when i opened the discs up to make sure everything had burnt on to them ok, i didn't see anything like what i was expecting to.

Also i read somewhere that someone else tried this and it didn't work, they assumed because the recovery included an image specifically to fit the original sized Hard drive?

Can anyone shed some light at all please?


Answer:Satellite L500 -128 Using recovery discs on new (bigger) HDD


First of all you should create the Toshiba Recovery disk using the preinstalled tool called Toshiba Recovery disk creator.
Usually you should receive an confirmation message that the recovery has been created successfully.
This would mean that you could use this disk to set the notebook back to factory settings not matter what HDD is in use.
This means that Recovery disk should work with other HDDs.

But note; the usage of such recovery disk would format the HDD and delete everything from HDD partitions. But this should not bother you if you use new, empty HDD ;)

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Could someone please tell me what I can do after the process of Product Recovery.
I made Recovery Media 1, Recovery media 2 and System repair disc Windows 7 64-bit much earlier when I bought the laptop.
But where do I put these files which are on the DVDs and especially how do I get the 64-bit icon back into the laptop?

Answer:Satellite L500: What to do with the system recovery disc for 64 bit?


The recovery disk which you have created helps you to set the notebook back to the factory state.
This means that you will get the same state like at the first day of purchase.
The HDD will be formatted and you will get the Windows OS, tools and drivers?


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on my Satellite L500-1UR ce two DVD I created and the Windows 7 home premium 32bit given with the PC don't work ..
In both cases, the restauration process seems to work correctly but the finishng phase never ends .. boot, reboot, rereboot .. and so one.

Reinstallation using a "standard" Windows 7 32 bit seems to work .. but .. I am afraid I could have lost something.

How to get "correct" DVDs ?
Thanks for help

Answer:Recovery DVD Creation does not work on Satellite L500-1UR


Please check if you could create the recovery disks using another DVDs from different manufacturers.
I had the same issue in the past. I tested some DVDs from Verbatim and TDK ?R and could create the recovery DVD.


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Am trying to re-install my Window 7 system on a Satelite L500-19Z. When I insert the recovery disc(s) it completes and then reboots.

When rebooting it goes through the 'system registry' and 'system settings' stages and then reboots. It thens says 'Setting up for first time use'.
Then it comes up with a basically white screen and the box saying 'finalising installation - will take a few minutes' etc.

However, after a while it just reboots and goes through the same sequence again - and again - and again etc.

I can reboot in SAFE mode but it won't allow me to make a System Restore point.
When I try to reboot normally it just goes straight back into the routine above.

I've tried a number of recovery discs but they all do the same thing.

Answer:Satellite L500-19Z - Recovery process not complete correctly?

> I've tried a number of recovery discs but they all do the same thing.
Does this mean that you have more recovery disk for this notebook model?
Did you use the right one?

I?m not quite sure why the recovery procedure does not finish successfully but it could be possible that your notebook?s hardware is affected.
What was the purpose for a recovery? Was something wrong with the notebook?

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I have a Satellite L500-12Q laptop. I used the Recovery Disc Creator to make the recovery discs. It needs 4 discs. The 1st was writtenk ok, but on the second, near the end of the progress, it stopped advancing. It is almost an hour, and it is still not finished. I am on the second try. The disc is spinning and the drive makes noise as if it were writing, but it doesn't advance at all.

Please, could you help me?


Answer:Satellite L500-12Q Recovery Disc Creator Error

Hey Claudiu,

What kind of DVD you are using to create the Toshiba recovery disks? I did also had some problems to create a recovery disk but I changed the media from DVD+R to DVD-R and all was ok!!! I used Verbatim disks for creating because I have really good experience with this kind of disks. Furthermore it seems that TDK disks also work pretty well. Check this!!!

If it doesn?t work check the Toshiba page for a firmware update of your ODD!

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My new Satellite L500 - 19X came pre-installed with Win 7 - 64 bit version.
Also included was a "Product Recovery Win 7 32 bit" disc

Within the packaging was a leaflet saying:

"If you plan to use the 64-bit version at a later stage, please create a _recovery medium_ prior to installing 32-bit Windows 7"

It then cautions me to create a "64 bit recovery medium.....ordering a 64-bit recovery medium is not free of charge"

The manual goes on at length about "_System Recovery Options_" As instructed in the manual I have made a "Repair Disc Windows 7 64-bit" Am I correct in saying that I do not or cannot have an actual Win 7 64-bit disc?

The leaflet says "a backup copy (of the Win 7 64-bit) is stored on the hard disk drive as a _recovery image_" So is this the actual Win 7-64-bit complete disc that I am after, and if so how do I get it?

The Toshiba documentation is not clear, and I believe rather contradicts itself?

I am confused! Anyone understand what's going on?


Answer:Creating Win 7 64bit Recovery Disc for Satellite L500-19x?


As I understand you have received the Notebook with preinstalled Win 7 64bit OS.
But you didn?t get the Win 7 64bit recovery disk but you have a Win 7 32bit recovery disk. Is it right?

Well mate? the case is that the usage of the Recovery disk will format the full HDD and will erase everything from HDD. This means that you will lose the preinstalled Win 7 64bit OS.
So if you would not create the Win 7 64bit recovery disk BEFORE using the Win 7 32bit recovery disk then you will not be able to go back to 64bit version.

Therefore create the Win 7 64bit recovery disk at the beginning. Then you are safe and can install Win 32bit and 64bit whenever you want.

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I have a problem creating recovery disks for the Satellite L500-126.

I am using the Toshiba recovery disk creator.

The 1st disk is ok.
When I try to make the 2nd disk, the systems stops exactly at 50% of the 2nd disk. and no more reaction from the disk creator.

I tried 2x, and each time i had to abort and throw away the dvd's.

any suggestions?

Answer:Problem creating recovery disks for the Satellite L500-126


You should try another DVD from different manufacturers?
It?s nothing unusual that some DVDs are not fully compatible and that the CD/DVD drives cannot write the data properly?
I had such issue in the past and could solve this testing and using different DVDs.

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i have a Toshiba Satellite L500-F19, and recently started have a bad performance in the graphic interface and also started to shut down on its own.

In order to try and fix the problem i used the HDD recovery sistem by pressing F8 in the boothing process.
What happens is that this process failed and and now my portable computer doesnt even start!
What can i do?

I have a windows repair disc but it was only made a few days ago and this pc is in my possetion for 3 years now.
Is there any way i can recover my sistem back to the original?


Answer:Satellite L500-F19 does to boot due to failed HDD recovery process

Yes, you can recover it to original factory settings. You can do this on one way only: you must use recovery DVD. Have you created this disc?

Please don?t mix Windows repair disc and recovery disc. At the moment you cannot repair anything. What you must do is clean recovery image installation.

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I have a new Toshiba Satellite L500-1XD. I have tried to create the recovery media twice now and both times it failes on the first of two disks with the following error;

Failed to open the following file.
(Error Code:02013-F1-00000000)

I am using the Toshiba Recovery Media Creator. The operating system is Windows 7 Home Premium 64bit. I am using standard 4.7GB DVD+R disks.

Any help would be useful.

Thank you.

Answer:Re: Failure to create recovery media Satellite L500-1XD

> I am using standard 4.7GB DVD+R disks.

I recommend you to use high quality media like verbatim or Tdk. You see, it can cause problem with ,,low brand,, disks.

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Hi. New user to the forum and new owner of a Toshiba.

I am trying to create the 4 recovery discs for my Toshiba satellite L500-12E. Discs 1, 2 & 4 created successfully, but disc 3 failed two times. The message I received onscreen was: Failed to read the following file: F:backslash ZZImg backslash 09753xsp6.swm Error Code: 020150-20-00000000
( I cannot get the computer to type a backslash on this window)

Anyone know of a similar problem or a solution?


Answer:Satellite L500-12E - Error during creating Toshiba recovery disk

Hi Dwight,

Which disks you are using for creating Toshiba recovery disk?

I have good experience with Verbatim DVD-R. Have you tested these disks?

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I have a Satellite L500-19Z laptop which was running a 64bit version of Windows.
Because of a problem I had to re-install Windows. The disc that came with the laptop was Product Recovery Windows 7 Home Premium 32bit. Not realising the implications of re-installing using this

I've now ended up with a 32bit operating system meaning that I can only use 3gb of my 4gb RAM. Can I obtain a Recovery disc for the 64bit version of Windows? I created, when I first got the laptop, a Repair Disc for my 64bit system but, of course, if I try to use this it tells me, rightly, that I don't have a compatible operating system version.

Answer:Can I order Win7 64bit recovery disc for Satellite L500-19Z?

I think you can order it.

Please visit -

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Just the other night, my laptop was still working fine. The only systemchange I made was installing a program to read .djvu files.
Now my computer won't start anymore. it just says:

windows fail to start. A recent hardware or software change might be the cause. to fix the problem:
1. Insert your windows installation disc and restart your computer.
2. choose your language setings, and then click "next"
3. click "repair your computer"

if you do not have this disc, contact your system administrator or computer manufacturer for assistance.

file: \Boot\BCD
Status: 0xc000000f
info: an error occured while attempting to read the boot configuration data.

I do not have the windows installation disc, as it was not supplied when I bought the laptop.
however, I have recently made a recovery dvd. The problem is, only by pressing f12 during start up and then selecting the dvd to boot from, will the recovery start. TOSHIBA HDD Recovery Utility screen does not appear automatically during startup of the computer. however, via the f12-boot way, no options are presented. I cannot select any option to recover just the c partition (no menu appears like I have seen in many tutorials with the 3 options: ) . It will erase my entire HDD.
Help please. I do not want to lose all the data on my other partitions. I'm scared :(
many th... Read more

Answer:Satellite L500 serie. No recovery menu. no option to restore just C.

> I do not have the windows installation disc, as it was not supplied when I bought the laptop.
The disk was not supplied because it was possible to create an recover disk using Toshiba recovery disk creator software which was available on the HDD!

The Toshiba recovery disk is NOT the same like common Windows installation disk!
The recovery disk contains an image and you can just run the recovery disk in order to set the notebook back to the same state like at the first day of purchase. This means, you HDD will be formatted!!!

If you don?t want to lose the file on the HDD, I would recommend booting from a Linux live CD or from WinPE disk.
WinPE can be downloaded and you could create a bootable CD.
Then you could get access to the HDD and could backup the data on external HDD or USB stick.

Google for WinPE or linux live CD to get more details

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When starting 64-bit version of win 7 cmd.exe script faile due to following error
ERROR could not move v:\_IMG\10185xsP*.swm to v:\HDDRecovery\SWImg

Duplicate file of file already exists.

Has anyone had similar error?
This happens when installing Win 7 as a first time startup

Answer:Satellite L500-1DT - HDD recovery Windows 7 64bit installation fails

Which notebook model do you have?
Please send full model name and model number.

You can find it on Toshiba sticker at the bottom.

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This is a detailed bug report so please bear with me.
If you can help, or can confirm you've had the same happen to you, I'll be grateful.

I've owned several Toshiba laptops before and I even used to work for Toshiba so rest assured I like the machine. But I've got a problem with its recovery software. I just bought a laptop, Satellite L500-1DT with Windows 7 64 bit, on behalf of a non-techie who lives elsewhere. Since I know from experience that I will occasionally have to field panic calls along the lines of "it's become too slow", "how do I get rid of the accumulated junk", "maybe it's got a virus" and so on, the first thing I checked was the automatic recovery, i.e. how to bring the HD back to "as new" state.

So I booted into the machine, answered the questions until I got into the OS proper, and then ran the "make a recovery DVD" program. Double layer DVD verified ok. With the freshly made DVD, I swapped the supplied HD for a spare I had (much smaller: only 40 GB instead of 320) and booted the rescue DVD hoping that it would remake me a clean system on the blank drive.

It did repartition the drive according to its scheme, with more or less half the space for Windows and the other half for Data including the recovery files. It did install the system in the Windows partition. It then rebooted into the installed Windows 7 to finalize the installation. There, trouble began: an endless loop of reboots for hours un... Read more

Answer:Satellite L500-1DT: HDD Recovery of Win 7 is stuck in endless reboot loop


First of all I have to say that I was able to recover my unit trouble free.
The Win 7 installation went smoothly and everything was installed properly.

Back to you issue:
For me it sounds like something wrong with the installation? maybe some partitions of the HDD were muddled up? maybe the HDD should formatted again and then you should run the recover procedure.
You have to test it?

Regarding the DVD player:
As far as I know there is no DVD player for Win 7 64bit. There is only a update available for Win 64bit. So you will have to install the DVD player for Win 7 32bit version and then to update it using the patch released for Win7 64bit.

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I have been arsing around with my l500-1dt. I used the shop supplied 32 bit toshiba win 7 recovery disk, but I want to recover back upto 64 bit (originally installed on the latop).

I created the 2 dvds with the toshiba recovery media creator but as my current win 7 32 bit version isn't actually broke, it doesn't seem to want to start up any recovery process when I put the disks in and restart.

I've tried holding 0 to start the HDD recovery too and seem to have the same problem.

Is there anyway to force recovery start up and install 64 bit windows 7?


Answer:Satellite L500-1DT: Force Recovery back to 64bit Win 7 from 32bit


I assume the Win 7 was already preinstalled on your notebook.
So the HDD recovery option should be still available on the HDD? Is it right?
I assume you didn?t change anything on the HDD and in such case you could try recover the notebook using HDD recovery option.

In such case you have to press F8 then you should get advanced boot menu.
Here you have to choose Repair my Computer.
New window will appear and here you need to choose HDD recovery!!!

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Can any one help me in obtaining a new recovery disk for the satellite pro A60. My first disk has been damaged.
Thank you

Answer:Satellite Pro A60: Recovery disk damaged

Hi Carol Ann,

You can obtain new recovery disks from any Authorised Toshiba Service Partner. You will find them listed on the Toshiba Web Site.


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I formatted my Satellite L500-1ZP (PSLS9E) and thought idd install win xp instead of win7 (dont have the backup disk/partition)
now when i start it up with the windows XP cd in it the blue screen "windows setup" starts but when its finished loading it gives me an error code:
"*** STOP: 0x0000007B (0xF78DA63C, 0xC0000034, 0x00000000, 0x00000000)"

I've read somewhere that I need to download SATA drivers for my laptop and make a windows xp installation disk with the SATA drivers on it???

I've tried searching these drivers but i dont know wich ones i need and how to make the installation disk
Do I copy my original windows XP home cd and put the drivers in a folder somewhere on the disk?

I hope someone can solve my problem because the laptop is just one year old and I dont really want to buy a new one...

Answer:How to install WXP on my Satellite L500-1ZP?

I just hope you have created recovery DVD before you have started to install own OS. After own OS installation you will not have access to recovery data anymore.

You are right. For WXP installation you need SATA driver. How to install WXP on newer notebook models you can read on

At the end I must say that your last sentence is pretty confusing for me. You have bought notebook designed for Win7 and you want to use old WXP on it. Do you really think you must buy new notebook if you want to install WXP?

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Hello To Every One.

Dear All.

I Have *Toshiba Setellite L500-14F* Model and Currently i am Running Windows 7 On it ,As It Did Not Came With Any OS So i Install Windows 7 on it.

So Now I Want To Install Windows XP on it , As I am Facing Some Problems to Work With Some Software Which Are Not Supporting and Having Compatibility Issues With Windows 7.

I Had Allready Downloaded All Drivers For Windows XP For This Notebook.
By Reading and Searching The Forums I Found Out That I Need To Upgrade They BIOS Also So I Did That But Invain.

So Please Help By Guiding Me That What Steps Do I Had To Take To Successfully Install The Windows Xp on This Machine. As I Am Faild Twice A Time.

Thanks in Advance

And Best Regards

Answer:I want to install Win XP on Satellite L500-14F


if you want to install Xp on your computer, you need to change Sata Controller in Bios ,,Compatible,, otherwise you will meet a blue screen during installation. It's because of AHCI drivers Then after installation, you can download and install Storage Manager and return AHCi mode in Bios. You can also integrate them into Windows disk.

you can read here:

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My pc start acting up after i made a system restore.For exemple i cant use the fn key function.

Last week i decided to format my pc. But when i opened the TOSHIBA Recovery Disc Creator i got an unespected error 0D00F6-49-00000001.

I mananged to create 2 of the 4 dvd's. Im using Dvd-r from memorex.
Can someone help.

Thank you in advance for your help.

Answer:Satellite L500 - cannot create recovery disks - 0D00F6-49-00000001 error

Is this the first time you try to create recovery discs?

How you have created 2 discs if the Toshiba recovery disc creator starts with error?

Anyway, in this forum you can find similar threads. Probably is some recovery file corrupted and disc cannot be created.
I don?t think there is something you can do about it. Either it works or not. Maybe you should contact nearest Toshiba service and explain the situation. I hope they can help you with this and order original Toshiba DVD disc for you.

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Dear All,
I need help I have Satellite L500-1GJ windows 7 home Premium. With recovery CD I installed OS but after complete installation my laptop screen shows with lot of rectangular dots on the screen and freezes , I tried many times and it comes to the same problem. Find attached screen shot.

Thanking you.
Best Regards

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I bought a Toshiba Satellite L500-1XD laptop from an Argos store in August. Soon after I got it it occasionally restarted itself and displayed the blue recovery screen saying the laptop has recovered from a hardware failure. This has become more frequent recently and it often shuts down, displays blue screen, restarts and does this over and over again.

I have not installed many new programmes on the laptop and have installed all updates. I have removed any programmes I did install with the exception of Microsoft Office.

Another thing that might be related if that when the laptop starts up it says the Toshiba Service Station has stopped working and tries to check for a solution to the problem.

I would any appreciate any advice on how I could perhaps remedy this

Thanks in anticipation

Answer:Satellite L500-1XD constantly restarting & displaying blue recovery screen

Hi katrina_1,

That means the preinstalled Windows version is still installed, right?!

Well, I think it?s hard to say why it happens? It could be a software or hardware malfunction. Both could be possible.
The most reasons for blue screens are drivers or hardware itself? Are all devices installed properly in device manager or do you see yellow exclamation marks?

In your case I would try to reinstall Windows. Maybe it?s only a software or driver issue?
Furthermore if you have installed two RAM modules, test it with one module only. You can also use ?Memtest86? or another RAM diagnostic tool to test the RAM modules for failures.

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Hi all, just tried to launch recovery media creator on the Toshiba board and the following ERROR CODE: 0d00f6-49-00000015 appears.
This goes after a few clicks on the mouse and the program starts.

Any ideas how to mend this?
Operating system is Windows 7 64bit my new shinny laptop.

any help would be great.

Answer:Re: Satellite L500 - Error appears if I start recovery disk creator


You used not compatible disk!
You have to test different DVD from different manufacturers.
Not all DVD from different manufacturers are compatible. There are big differences between the brands? So check and try other DVD

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My Satellite has been running very slowly so I decided to reformat and start again using the Recovery Disk. It got to 65% and stopped. I tried a second time and it did the same. When I looked at the disk I found it had a deep scratch across it. I'm now left with a reformatted hard disk but no OS. Any advice would be welcomed.

Answer:Damaged Recovery Disk for Satellite U200-115

For me there are two options for you:
-You can try to order original recovery disc under
-Install OS using Microsoft installation disc
All necessary drivers, tools and utilities you can find on Toshiba download page under

If you have more questions please let us know.

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Hi every one ..

i just bought this laptop ( Toshiba Satellite L755 ) and i had to recover it by the 4 recovery discs .. but i found out the first recovery disc is damaged and i don't know just why .. i read the manual and i made the 4 recovery discs successfully without any problems .. so please tell me what will i gonna do about it ??

The other 3 disks is working well i need only the first disk data where or how can i get them ????

Answer:Re: Satellite L755 - the first recovery disc is damaged

Sorry but your question is really strange.
All we know is that you want to install recovery image and that first disc is not working.

What kind of solution do you expect now?

Can you start preinstalled OS?
Is preinstalled OS original Toshiba one?
Can you maybe create these discs again?

I really don?t know what to say about it. If you cannot create new discs, created doesn?t work but you want to have original Toshiba recovery image preinstalled on your notebook I?m afraid you must buy this recovery disc from Toshiba.

One more question: can you start HDD recovery installation as described on ?

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I've just bought 2 satellite L500 1xl/1xj second hand with a view to re selling one and keeping the other.

Problem is both have the HDD pulled from them and I have no installation CDs to re install Windows 7.
How can I do this without the CDs or original HDD?

Answer:Satellite L500 - how to install Windows 7 on new HDD

> i have no installation cds to re install windows 7, how can i do this without the cds or original hdd ???

Get Windows copy disk and install, all drivers are available on the [Toshiba driver page|] You can also buy a [Recovery disk|] I don't see any other options to do.

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Hello everyone,

I need some help regarding Windows.

I have a Toshiba Satellite Pro that came with Windows 7 pro preinstalled and the recovery DVD to downgrade to Windows XP Pro.
I had to change the hard drive so I try to reinstall Windows 7 from the recovery CD but it doesn't work. It say that it is not possible to install this on this machine.

So I tried with the recovery CD of Windows XP and no problem
I prefer to have windows Windows 7 but I don't know how to get it back
One last information, the recovery CD of Windows XP came with the laptop as the one for Windows 7 was made by the shop that sold me the computer.

Thank you for your help

Answer:Satellite Pro L500-1W4 - Cannot install Win 7 Pro after changing the HDD

As far as I know there is no some kind of limitation and if there is no problem with original recovery disc for Win7 you should be able to install it on any HDD that you use with your machine.
I have upgraded HDD to SSD on my machine and recovery image installation worked without any problem.

To be honest it is not easy to say what is wrong there but this Win7 installation disc is somehow suspect for me. I don't know which notebook model do you have exactly but somehow I feel you didn?t get original Win7 disc. Best evidence is WXP recovery disc. The prinziple with Win7 is the same and it must works.

When you use this disc you should have menu as described on

This document explains how it works with original recovery installation disc.

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is there a way i can run the product recovery without the disk?

its an old laptop that has a lot of rubbish on there. I'd like to wipe everything so my kids can use it. I've used the disk once or twice before without issues but its not playing ball this time.



Answer:Satellite 2410-601 - product recovery disk is damaged

Hi Tom

The unit You got there is old.
You won't get hold of recovery media from the webservice found here:

And recovering without them is not possible as far as I know. There is no recovery-partition on that model. This came later.

So to be honest, there are 2 possibilities:

- try to find a second hand unit with a working set.
- try to find a generic, what is it - WinXP? media and do a clean install. Add any necessary drivers to get the unit in a working state.

Good luck and have fun :)

BR Tom

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I have a Satellite Pro L 500 with Windows Vista but I?m unable to connect to the internet wireless.

I know that the problem is that there is no wireless driver installed. I?ve tried to update it from the device manager but it doesn't work.

What else can I do ?

Answer:How to install wireless driver on Satellite Pro L500?

I don?t know which model do you have exactly (L500-xxx) and cannot say which driver do you need exactly but latest WLAN drivers you can download from Toshiba WLAN portal -

Check it out.

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I have just purchased Satellite L500 (PSLS6A-00X013) and have some surround sound speakers that I want to attach- please could somebody explain how to do this.

I also would like to know do you need to unplug the computer after you have shut it down?
I ask this as I wondered if this was then taking it's toll on the system and it would be better disconected from the power- something I never did with my desktop- but may need to do with this laptop.
Thanks in advance- Wilma

Answer:How to install external speakers on Satellite L500?

It will be interesting which speakers do you have exactly.
Anyway, exact notebook specification is not known to me but as far as I know you can connect usual PC speakers (2 speakers + 1 subwoofer) using audio out port.

Please let us know which speakers do you have exactly.

One more thing: for digital audio output notebook must have SPDIF port with optical port.

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I have recently Installed Windows 7 64 bit onto my Mother's Laptop (L500 - PSLJ0A-01E013) and from downloading either version of flash cards from the support site ( [here|] )

Results in (from what I can tell) only kenotify.exe and the relevant install info being created. Using the other one results in the original one being uninstalled, and then the same thing happening. While kenotify is running, noting happens if I use FN-F6 (brightness down) or FN-F7 (bright up) or any of the other ones.

Also, Toshiba support station doesn't seem to find any "updates" for the software, and it doesn?t even want me to download the BIOS update which I haven't got.


Answer:Trying to install flash cards on Satellite L500 - Win7 x64

Your posting is somehow confusing for me.
Do you have problem with SD card driver installation, keynotify.exe or FN keys functionality?

Have you installed own OS version?

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I have just replaced my hard drive and have installed Windows 7 Pro 32 bit on my L500 (PSLS6A-00X013),

I downloaded all the drivers from "My" and everything went well until I tried to install the Realtek Lan driver and the VGA driver all the other drivers work fine but it won't accept these two drivers.

The L500 is an Intel i3 4 gig ram any help would be appreciated.


Answer:Satellite L500 PSLS6A-00X013 - cannot install LAN and VGA drivers

_Regarding the display driver:_
What driver did you choose?
On the Toshiba driver page you can find two different drivers (AMD/ATI and Intel) and a comment: +(For Supported Model Only)+
This means that you should check the GPU and should use the right driver.

Your notebook is equipped with Intel graphic chip. So DON?T install AMD/ATI driver!

_Regarding LAN driver:_
What?s the problem exactly? Do you get any error messages?
Can you please provide more details.

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I have attempted to install a Canon MP640 printer with USB connection on both Satellite L500 and A300's - after software installation I get the message "USB Device Not Recognised" - the L500 runs Windows 7 the A300 runs Vista - the printer *does run* on an old Desktop PC with XP - so the cable and printers settings are good!

I have downloaded latest Canon drivers, re-installed, etc - when I plug the USB in I get the message - "USB Device Not Recognised"

I did run a Canon MP270 successfully on both L500 and A300 previously.

Answer:Cannot install Canon MP640 USB printer to Satellite L500

> software installation I get the message "USB Device Not Recognised" - the L500 runs Windows 7 the A300 runs Vista - the printer does run on an old Desktop PC with XP - so the cable and printers settings are good!

Are you sure that the printer software which you have installed on both notebooks (with Win 7 and Vista) is Win 7/Vista compatible and supported?

I mean you tried the software on computer running Win XP? that?s ok but in your case I would ask the printer manufacturer if the printer software is 100% compatible with Win 7 and vista OS.


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I can't install the drivers for my graphic card on my computer. It's a satellite L500-1C7.
You can see her configuration here :
fabricant : Intel
model: Mobile Intel GMA 4500M

On the intel's website, they said to download the drivers on toshiba's website but here the drivers doesn't install.
During installation a message saying:

"Ce syst?me ne poss?de pas la configuration minimale requise pour l?installation du logiciel. Le programme d?installation va s?arr?ter."

I could traduct it by "the system doesn't have the minimal configuration requiered for the program's installation. The installaion program is going to stop.
I've download this drivers :
Chip Set Utility
Intel Windows 7 - 64 Bit World Wide

I'm sure this is the good drivers, so what could i do in order to install this drivers what i need?

Sorry for my bad english !

Answer:Satellite L500-1C7 Cannot install Intel graphic driver

Generally speaking it is always recommended to use Toshiba drivers only. Toshiba drivers are tested and adapted to work with graphic card placed in notebook. There is also ?mechanism? to protect graphic card from overheating and damaging.

If you check this forum you will find many users with same problem. graphic card manufacturers write on own download pages that for mobile PCs it is strictly recommended to use drivers from notebook manufacturer.

I believe you think it is good driver but do you also think that Toshiba?s driver is not good or not good enough?

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had complete hard disk failure, no recovery cd's had been created, reloaded windows 7, looked up and downloaded drivers from Toshiba, BUT there are only two video drivers listed, amd and Intel both marked "for supported model only" its an Intel machine so I tried the Intel driver but it doesn?t install, it just closes, which I gather if the matching hardware is not found is the default action for these drivers.

However I am stuck with "standard VGA graphics Adapter" all the other drivers loaded perfectly, ( I installed the Intel chipset driver first and rebooted, so it should be ok but it?s not)

Any ideas?


Answer:Satellite L500 - cannot install Intel video driver

Which Satellite L500 do you have exactly (L500-xxx)?
Do you use 32 or 64 bit OS?

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I have a Satellite L300D-11V that I am looking at for someone that would not go any further than a blank screen after the windows logo on starting, and also when running startup repair it would only get to that same stage too. Holding 0 down whilst booting would not bring up recovery, only an option for Windows Vista.

Using some high end diagnostic software I have diagnosed that the hard drive has several physical faults which could well be the reason for this therefor the drive is best off being replaced. However, because of the faults I am unable to create any images of the drive via Acronis or similar.

Purchasing a new drive is no problem, however the person never made any recovery media so it appears I will have to purchase a recovery set from Toshiba.

There is no Windows key on the case anywhere either though.

If I were to purchase a recovery set from Toshiba, would it matter that I have no Windows key on the presumption that the recovery would provide an already activated installation of Vista for the laptop?


Answer:Satellite L300D - Damaged hard drive, no recovery media, no windows key

> If I were to purchase a recovery set from Toshiba, would it matter that I have no Windows key on the presumption that the recovery would provide an already activated installation of Vista for the laptop?
In this situation easiest way to fix all this is to exchange HDD, order original recovery disc from Toshiba and install recovery image designed for this notebook model.
Recovery image must not be activated. After installation it will be activated automatically so you don?t need Microsoft product key for activation.

Original recovery disc can be ordered on

By the way: Win7 32bit works pretty well on this notebook model so maybe you should install own Win7 version. Of course if you do this you need legal product key.
Anyway it has nothing to do with Microsoft sticker placed on Toshiba notebooks. This key cannot be used for activation anyway.

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When I first got this product, before opening I thought that all the 500gb would go to the first partition, but then I saw that the recovery partition has half of the 500gb just for recovery which is unnessecery.

But I had no problem with this at the time, and used the recovery partition(after saving to a disk) for ubuntu so I could have a dual boot.

But now I've came to realise that the games I'm downloading are taking more and more room up on my C drive. The problem I have is that I can shrink my recovery partition and enlarge the C drive.

Does anyone know a work around?

Answer:Satellite Pro C660-225: Shrinking recovery partition englarge C partition

You will need an 3rd party software to shrink the recovery partition and to add the free space the existing C partition.
I would recommend you an freeware tool called Gparted

But before you would start doing this, create a recovery disk!
This is advisable in case you would try to set the notebook back to factory settings using such disk.

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I've tried to reinstall Windows 7 on Satellite L500-19x but it won't complete - every time I boot up laptop a white splash screen appears saying "preparing to install...may take a few minutes" but this never disappears...can get out of this screen by starting task manager and hitting escape a few times.

When get as far as desktop things seem to be in order except for command prompt running Syswow64/sysprep/...access is denied on continuous loop, also there is a window saying "TUPIT 2" which seems to have failed as there is a "requested registry access is not allowed" in front of it.

Would really appreciate if somebody could tell me how to fix this as it is extremely frustrating and seems to be so close yet so far to being successfully completed!

Answer:Satellite L500-19X: Win7 install won't work - stuck on syswow64 loop?


This message is very strange. Had read in internet about similar issues but the issues were always related to the registry problems.
In most cases the error message appeared trying to repair the Windows OS.

Did you try to make a clean installation?
I think you should format the HDD firstly before trying to install the Win 7.
Hopefully everything would be erased from HDD before starting the setup installation?

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Hello, I've used the recovery media creator to create a USB flash drive recovery media.

If i then use that to restore the Windows 7 installation onto a new hard drive (as SSD) will that drive itself have the recovery media partition on it?

So if I then lose the USB stick could I restore again by holding down zero when powering on?

Or does it recover the Windows partition and nothing more?

Thank you

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Talk about confusing. Does anyone know how to get a Toshiba C660 working after the HDD has failed and the owner has stupidly NOT followed the instructions to make a recovery disk. Will the recovery disk ( if you purchase one from Toshiba ) rebuild the new HDD along with a new recovery partition and install windows 7 (original OS ) and accept the product key printed on the Windows License attached to the base of the laptop. I have read a number of suggestions but these have been deemed incorrect by others.

Surely Toshiba must have a way of sorting this problem.

Do they read these posts ?

Answer:Satellite L660-12Q - Would recovery disk rebuild the new HDD along with a new recovery partition

Hi buddy?

I don?t think that this is really complicated? I could find all info regarding the recovery procedure in the user manual?

The recovery disk has to be created at the first day of purchase? its recommended to create one in cases something would be wrong with the HDD.

The recovery disk contain an image?. Image is a package containing Win system, drivers, tools and all the stuff preinstalled on the notebook.
You purchased the notebook and the system was already activated so you don?t need the key placed at the bottom of the unit.
Furthermore the usage of recovery disk formats the whole HDD (partitions too) and set the notebook back to the same state like at the first day of purchase.

There is also another option to recover the notebook called HDD recovery. This HDD recovery does not need recovery disk. Usage of HDD recovery would format ONLY the C (system) partition.

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I recently bought a Satellite Pro L850-1UJ with Windows 8

I've created a new partition (so i could use it as data room)
i.e. C: the windows system AND Z: my data

after that, i could NOT use the RECOVERY MEDIA CREATOR to create the recovery dvds
BUT the partition still exists and i can see the inside files from windows

IS IT a way to extract the files from the recovery partition or any other clue how i could fix the partition scheme so the RECOVERY MEDIA CREATOR could recognize it

Many thanks for your time...

Answer:Satellite Pro L850-1UJ: How create recovery DVDs from recovery partition

After changing HDD partitions structure it happens that ?Toshiba recovery media creator? cannot find recovery files. These files are marked with special markers that in your case cannot be found anymore.

I?m afraid now is too late to do or change anything. You are not the first one with this problem. We always write here that first step should be recovery media creation and later you can do whatever you want. You can even delete it.

Now you can just order new recovery disc at

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As the topic says; after installation of a fresh copy from the original disc win7, my second partition "D" has been renamed itself to the Recovery Partition. You can see it only in the application "Disk Management". I do not have access into it at all. When I click the right mouse button ?help? option appears only . There are very important files to me.
I tried to use EASEUS Partition Master but I'm afraid of losing data.
Please help.

Answer:[SOLVED] After win7 install, 2nd partition has renamed itself to Recovery Partition

Have you taken the install disc out ? Sounds dumb but the d: partition is generally a reserved partition and indicates your CD-ROM drive, to me it looks like your install disc, the file system is UDF which is universal disc format, you have two recovery partitions on top. Remove the disk, reboot. Then choose a different letter other than D for your recovery partition.. Best to start with z

The fact that the file encryption is UDF, you will not have the ability to modify it, its not NTFS, FAT or FAT32.

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Dear all,

I delete all data in C:\ drive and I do a format c:\

I don't create a Recovery CD, and now I can't restore with F8, but I show that I have a recovery partition on D:\ drive.

Please, how can I restore it ?

Thanks in advance for your help.

Best regards,


Answer:Satellite C670 - formatted C:\ and no Recovery CD but recovery partition


Maybe this thread about a similar theme would be useful for you:

If this is not helpful or if you will not be able to recover the notebook using the method mentioned there, then you will need to order the recover disk from here:

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Hi there,

Brand new Toshiba Satellite L500-11V, first thing create the TOSHIBA Recovery Discs, disc 1 no problems but disc 2 never finishes it gets half way through and just stops. Even left it over night and nothing!!!

End up quitting the program and starting again, i now have 4 copies of disc 1??!!

Any ideas people??
(also fully up to date with windows updates)

Many thanks


Answer:Satellite L500-11V - Recovery Disc Creator crashes on disc 2

Windows updates are not relevant for all this.

Which empty medias do you use, DVD-/+/R/RW?

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i have an asus 1025CE netbook.
For whatever reason, i don't have the recovery partition on it.

I do however have the recovery backup that i made when i first got it. It is stored on a USB external desktop hard drive 2.0. (toshiba 1TB).

When i boot up from it, i get to the asus recovery screen, but when i select either 'install to partition' or 'install to entire HD', it pops up with a message 'please insert external hard drive for backup'....

this makes no sense to me. anyway, i have tried different usb ports, tried attaching another external hard drive, and its made no difference, it still comes up with the same thing.

because i don't have that recovery partition, i can't go the normal route and boot straight off that on the hard drive.
Is there any way i can recreate that recovery partition, put the backup files that are currently on the USB external drive onto the partition and then try it? will that work?

Answer:No recovery partition, have recovery disc, how to install

You're best bet by far is to follow this tutorial by Gregrocker. Clean Reinstall - Factory OEM Windows 7

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hi, i recently picked up a used x200 laptop, it had a small hard disk so i upgraded it to a larger one (wd scorpio black 750gb).since i don't have an ultrabay/dvd drive, i installed windows 7 pro 64 bit via usb stick onto the new drive which works well. i would like to know if it is possible to install the recovery partition onto this new hdd, i really like the option of being able to do a factory reset that reinstalls windows without the need to toting around a windows 7 usb key in case the system goes down. any help or advice on this would be kindly appreciated (i could not find sources for this anywhere in these forums).

Answer:x200 : install recovery partition to new hdd with clean install of windows 7 pro 64 bit

you would need a USB disc drive and a set of product recovery disc

_______________________________Thinkpad R61 7733-1GUThinkpad X61T 7762-54UThinkpad X60T 6363-4GU_______________________________Did a member help you today? Thank them with a Kudo!If a post answers your question, please mark it as an "Accepted Solution"!Regards,GMAC

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I am going to format and reinstall XP on my Toshiba satellite M70 via recovery CD.
It has 40 GB hard disk. I want to ask is there an option in the recovery CD to partition my HD before installing OS, just as we can do via XP CD?

Thanks foe any help.

Answer:Satellite M70: How to partition the HDD via recovery CD?


A possible for a Partition with the recovery CD!
Used the Expert Modus and used Ghost and create the desired size from the Partition.


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hello , i want ask about my recovery portition my laptop satellite L850 corei7 .
i got these pc about 3 years ago and my recovery partition was deleted by mistak and i found one partition about 1.46 gb it tiltled by healthy active recovery partition .my question is ,is these the recovery partition ? if its how can make it work agine ,and if not how can reback my recovery partition agine ....if it need to make an order in egypt how much it cost .. and thx in advence

Answer:Satellite L850 and recovery partition

This recovery partition belongs to OS itself and has nothing to do with Toshiba recovery partition. If the recovery partition is deleted you cannot get it back.
Only thing you can do is to reinstall recovery image and use notebook with “factory settings” again.

In my opinion only option for you now is to order original recovery installation media -

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I had two partitions at my HD (Satellite L30-114).

I used the Toshiba recovery Cd to restore windows at my laptop. The CD did not offered me any Full or Expert modes as written here It just recovered without any input from my side!

After recovery, Windows does not see my second partition. I used disk management utility and it says there are 17 GB of unassigned disk space (this is my second Partition!).

Can and how can I restore it?

Tx a lot!

Answer:Partition lost after recovery - Satellite L30


It seems that the L30 was delivered with a new version of recovery cd.
I think the Recovery procedure is a little bit different as the old one with the 2 different recovery modes (standard and expert)

I know a little bit about the new recovery procedure because a friend of mine bought a new Satellite with this recovery CD. He asked me for the notebook installation and we have checked it.

It seems that you have to press the ?Setting? button after choosing the language.
If you don?t use the ?setting? button for the configuration so the recovery procedure will delete and erase everything on the HDD. I think you didn?t configure the settings and therefore all partitions were deleted.

Unfortunately I think there is no much to do. You partition was deleted and it?s not possible to bring back the lost data.

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I want to create 2 partitions in my hdd but I have no idea how to do it. I have 80GB hard disk. I have recovery CD and I want to ask if anybody knows is this possible to do it by that recovery cd.

Thanks for any help!!!!!

Answer:How to create partition in Satellite 105 via recovery CD?

Hi nina,

Use the Expert Modus with the recovery CD.

You make a Partition with the recovery CD

- Choose ?Expert mode? pressing number two
- Click OK and press ENTER
- Look in: must be selected to CD-ROM drive
In the middle window choose GHO file and press ENTER
- Using TAB button you must mark information about drive and so on and press ENTER
- Using TAB button mark again middle part of window (blue line) and with space bar activate ?New Size? box
- Put inside new partition size and press again ENTER button
- The question ?Proceed with disk load?? confirm with OK

or use the Partition Magic 8 this is a good and a simple Software for Partitions of the HDD.

I Hope this is a Help


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Good evening everyone, I own a notebook Toshiba Satellite c50-a-1jm with Windows 8 preinstalled. Pursued to an upgrade, I could not more to access the PC. Therefore I tried to use the utility from Toshiba, but I deleted the entire hard disk and all partitions. Now I can not more to install any operating system. As the bios is dated, I can not set the boot as "Legacy". How do I install Windows 8? Thank you all in advance.

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I've noticed that many Toshiba notebooks have hidden partition and DVD Recovery either. I don't have hidden partiotion, only Recovery DVD. Does it normal?

Answer:Satellite M70 - No hidden recovery partition

Yes it is normal. For this old notebook model Toshiba didn?t create ?recovery partition?. Satellite M70 is delivered with recovery DVD.

Newest notebook models are delivered without recovery DVD media but with recovery image saved on second partition and every notebook owner can create recovery CD/DVD alone.

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I want to use my toshiba recovery CD to insatll XP in one partition C of my HD, rather than installing it on HD as a single partition C. I have prtitioned my HD into 4( C, D, E and F) by GParted liev CD and my OS is now in C drive, no loss of data. Just I want to reinstall OS in C partition via recovery CD. T

here is an option for advanced users in recovery CD and it states that you can install OS into a single partition but I am not able to fighure out how.
Is there any help or tutorial available any where.
Toshiba Satellite M 70
Pentium M 1.73 512 15.4
XP Home SP2

Answer:Satellite M70: Installing XP on C partition via recovery CD

You probably have to use a program like parition manager to put the installation on only one partition.

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Hi everyone !
I have Toshiba Sattelite C660-1J9 laptop, and it's been working fine - until a day my HDD died. Now it's producing some weird sounds on startup, and no HDD visible in BIOS. It's not a problem for me to buy new HDD and replace it, but I'd like to restore licensed Windows I had with laptop - so I need to place recovery partition on new HDD somehow. Is it possible and where I can find this recovery partition image ?
Thanks in advance !

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Hi All,

First, I have read tons of messages within this support site and then decided to open a thread.

My Notebook Model Nr: P35-S6112
Recovery DVD Code: TK143/PMAE00127012
Os: Windows Xp Home Edition

I am trying to re-install the sytem with two disk partitions but no chance. Recovery DVD (procedure) doesn't provide me any option to separate the hard disk in two different partitions as commonly known as C and D when re-installing the system.

Many support experts claim that during installation two install modes appears and (Expert Mode) allows the user to divide the hard disk in partitions.

Please let me explain how do I re-install.
A-) I simply put the recovery dvd in the drive and boot from dvd drive.

B-) First black screen comes and asks my confirmation to proceed for recovery (F1 means yes.)

C-) Then second screen appears with two warnings as decribed below.
1-) Ensure that the recovery CD/DVD is in the CD/DVD drive.
2-) Keep the CD/DVD in the drive until you are asked to rremove it.
To continue press (C). To abort press (A) ?

D-) Then I select (C) and recovery procedure starts without asking me if I wish to separate disk in different partitions. So, installation finishes and creates one whole C: drive.

I would like to know if this partioning feature is included in recovery DVD or should I pay for some additional software to separate my hard disk in two poor partitions?

Thanks in advance for your help.

Answer:How to partition the HDD using Recovery CD - Satellite P35-S6112


Recovery procedure for European notebook models is very well known to me but I believe you have an US notebook model. Unfortunately I didn?t saw how it works for US notebooks but I presume it must be similar to European models.

Anyway if you say that you can not use expert mode installation I believe you. If there is no way to use recovery media I recommend you to use Partition Magic software. It is very powerful software and using it you can manage HDD and create own partitions or change the capacity of already persisting partitions.

Good luck!

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Just bought an NB550D-109.
Pretty happy with it, but I do have a couple of questions though.
Is there a reason the recovery partition, labled Data, is half the size of the drive?

Can this partition be resized to give more storage without compromising the recovery wizard?

Are all the Toshiba utilities interdependant, or can the ones that I don't use be uninstalled?
Or should I leave them installed and just disable them from startup?

Answer:Satellite NB550D-109 - Recovery partition

> Is there a reason the recovery partition, labled Data, is half the size of the drive?
To be honest I don?t understand your question. Recovery partition is about 10 GB and recovery image is about 8GB so I don?t understand what do you mean with ?half the size of the drive?.
> Can this partition be resized to give more storage without compromising the recovery wizard?
At the moment I?m not able to give you proper answer. Open ?Disc management? option, make a screen shot and let us see the partitions structure. Then I will be able to discuss about all partitions.
At the moment I can say one thing only: do not change anything. Changing partitions structure HDD recovery installation can be cancelled.
> Are all the Toshiba utilities interdependant, or can the ones that I don't use be uninstalled?
Some of them can be uninstalled but I don?t know which of them you don?t need.
Let us know which of them you want to remove from the system.

One more thing: don?t make too many experiments before you have created recovery USB disc.
Please read Toshiba?s user?s manuals and pick up info about recovery installation and recovery USB disc creation.

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I have a laptop Toshiba s / n xc366424r
The hard drive is dead, can not restore it with the partition recovery.
Change the hard drive is not difficult, nor reinstall windows. But how to recreate the partition recovery, and backup the system on the new hard drive?
Will the windows license installed on the old hard drive still be operational with the new hard drive?
Thank you for your answers.

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