Computer Support Forum

Satellite L500-1ZC - cannot start the HDD recovery menu

Question: Satellite L500-1ZC - cannot start the HDD recovery menu

I need to get to the option "Recover to factory default software with user's data" but I'm having problems getting to this stage.

I've tried power + 0 with no luck, same with power + f12.
When the boot menu comes up, HDD Recovery is not there as an option to select.

I need the exact option above but I have no clue how to get it. I have the option of selecting "Toshiba HDD Recovery" at startup repair, but will it have that option if I go further into it?

So far I got up to the screen that warns about unpacking the system image partition but don't want to go further in case that option is not there.

Can anyone help? :/

Relevance 100%
Preferred Solution: Satellite L500-1ZC - cannot start the HDD recovery menu

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite L500-1ZC - cannot start the HDD recovery menu

I have the option of selecting "Toshiba HDD Recovery" at startup repair, but will it have that option if I go further into it?



Toshiba HDD recovery sets the notebook back to factory settings! This means that your system partition will be deleted and you will get the same HDD state like at the first day of purchase.

Therefore you should backup the date before performing the recovery process.

5 more replies
Relevance 89.38%

LS.
Just the other night, my laptop was still working fine. The only systemchange I made was installing a program to read .djvu files.
Now my computer won't start anymore. it just says:

------------------------------------
windows fail to start. A recent hardware or software change might be the cause. to fix the problem:
1. Insert your windows installation disc and restart your computer.
2. choose your language setings, and then click "next"
3. click "repair your computer"

if you do not have this disc, contact your system administrator or computer manufacturer for assistance.

file: \Boot\BCD
Status: 0xc000000f
info: an error occured while attempting to read the boot configuration data.
------------------------------------

I do not have the windows installation disc, as it was not supplied when I bought the laptop.
however, I have recently made a recovery dvd. The problem is, only by pressing f12 during start up and then selecting the dvd to boot from, will the recovery start. TOSHIBA HDD Recovery Utility screen does not appear automatically during startup of the computer. however, via the f12-boot way, no options are presented. I cannot select any option to recover just the c partition (no menu appears like I have seen in many tutorials with the 3 options: http://aps2.toshiba-tro.de/kb0/HTD7C02140000R01.htm ) . It will erase my entire HDD.
Help please. I do not want to lose all the data on my other partitions. I'm scared :(
many th... Read more

Answer:Satellite L500 serie. No recovery menu. no option to restore just C.

> I do not have the windows installation disc, as it was not supplied when I bought the laptop.
The disk was not supplied because it was possible to create an recover disk using Toshiba recovery disk creator software which was available on the HDD!

The Toshiba recovery disk is NOT the same like common Windows installation disk!
The recovery disk contains an image and you can just run the recovery disk in order to set the notebook back to the same state like at the first day of purchase. This means, you HDD will be formatted!!!

If you don?t want to lose the file on the HDD, I would recommend booting from a Linux live CD or from WinPE disk.
WinPE can be downloaded and you could create a bootable CD.
Then you could get access to the HDD and could backup the data on external HDD or USB stick.

Google for WinPE or linux live CD to get more details

3 more replies
Relevance 83.64%

Hi all, just tried to launch recovery media creator on the Toshiba board and the following ERROR CODE: 0d00f6-49-00000015 appears.
This goes after a few clicks on the mouse and the program starts.

Any ideas how to mend this?
Operating system is Windows 7 64bit my new shinny laptop.

any help would be great.

Answer:Re: Satellite L500 - Error appears if I start recovery disk creator

Hi

You used not compatible disk!
You have to test different DVD from different manufacturers.
Not all DVD from different manufacturers are compatible. There are big differences between the brands? So check and try other DVD

4 more replies
Relevance 73.39%

I just purchased a brand new laptop and have realised that it didn't come with a recovery disc or a recovery partition on the hard drive.

Just wondering if my hard disc crashes how am i supposed to reinstall windows?
The laptop i bought is a Toshiba satellite L500 and is only a few weeks old.

If anyone could help on the subject would be very much appreciated.

Answer:Satellite L500 - No recovery disc or recovery partition - How to reinstall?

Hi

Normally if I buy a new notebook or other product I read the user manual firstly. So I would recommend that you should the same before you ask different questions.

The point is that you have to create a Toshiba recovery disk yourself. Therefore start the recovery disk creator that is preinstalled on your notebook and follow the screen instructions. I recommend a high quality DVD-R medium to create this disk.

Furthermore you can reinstall Windows using the HDD recovery option. On the second partition you can find this folder that contains an image of factory settings and you can start this feature if you go in advanced boot menu and select ?repair my computer?. This is not a special partition, only a folder where the image is stored.

HDD recovery procedure is the same as Toshiba recovery disk. You get back factory settings too but the recovery disk wipes the whole HDD. The HDD recovery only the first partition.

By the way: Normally you did get this message:
+Important INFORMATION+

+your system is equipped with hard disk recovery system. if you need to repair+
+your computer by restoring it to original factory state, you can do it directly+
+from harddisk (press F8 when you boot your computer, choose "Repair your computer"+
+and follow the menue instructions) or create a bootable Recovery Disc Medium for this purpose.+

+Toshiba recommends you to create Recovery Disc Medium using the "Toshiba Recovery Disc Creator" to ensure+
... Read more

2 more replies
Relevance 72.98%

Hello,

I cant start my toshiba laptop L500-19X.

When I start appear two option menu. 1.Start normally or 2. Recovery mode. Both options cant run windows 7. I only obtain black window without seeing any windows.

I try pressing F8 to enter the detailed recovery menu. I select the Repair Computer option waiting for the Toshiba Recovery Options Menu but it does not appear. The only thing appears in the screen is the mouse pointer in minor resolution mode, but i cant see the menu, and this stills forever.

What can I do?

Thanks.

Answer:Re: Recovey menu does not appear on my Satellite L500-19X

Hallo

HDD recovery option works as described in follow document - http://aps2.toshiba-tro.de/kb0/HTD1303440001R02.htm
Please be nice and explain to us which steps are available on your machine so that we can understand what happen exactly when you start ?Repair my computer? option.

4 more replies
Relevance 72.57%

Stop 0x000000001A *Memory_Management* Blue Screen during recovery.
Please help.

Answer:Satellite L500-12T System Recovery from Recovery Disks

First recovery or first notebook start?
HDD or DVD recovery?

1 more replies
Relevance 71.34%

Now I have wanted to connect my Laptop to my TV again (I have done this before by using an HDMI cable and FN+F5, however not anymore.) but now for the first time I have noticed that the FN key does NOT bring up the menu it used to bring up when I pressed it before and I have no idea what is causing this.

I have tried using google ect to find a solution and the thing I noticed is that when I go in Start>All Programs>TOSHIBA>Utilities other people seem to have "Flash Cards" and "Flash Cards - Setting" now all I have is Flash Card Help, Restart Flash Cards and Settings for Flash Cards. I am just saying this to see if this has to do with the problem anyways moving on.

I would like to know how to fix this problem I already tried to install the Value Added Package but it did not help at all and this problem was probably caused due to me fiddling around with my laptop. Thanks in advance.

PS:
Toshiba Satellite L500 (Part Number thingy: PSLS0E) Windows 7 64 bit.

Answer:Satellite L500 PSLS0E - FN Menu doesn't work

Hmmmm..... Usually Toshiba Value Added package reinstallation schould help.

Try please one more time to remove VAP from the system, restart your notebook and install latest version from Toshiba download page.

2 more replies
Relevance 71.34%

Hi, everybody,

I have a Toshiba L500 laptop, Yestaday I tried to return system to factory settings (pressing F8 at start up and choosing "Repair your Computer"). In the system was almost installed , but at a stage of installation of drivers for reading memory cards and similar - there was a failure (the blue screen and shurt down) - after that - Windows 7 isn't loaded. the analysis of mistakes (by means using an installation disk of an another Windows 7) says that the registry is damaged, can't repair.

but the MAIN problem is - when pressing F8 at start up - There is no MORE menu "Repair your Computer" (!) . that is it is impossible to start the preset Windows 7. Thus the hidden sector containing preset Windows exists (I saw it when loading from an inatallation disk - there Total Commander could start - and hidden sector was visible). All necessary HDD Recovery files are also available.

How to restore the "Repair your Computer" menu? or how it is possible to start preset Windows without pressing F8?

Answer:Satellite L500 - How to restore the "Repair your Computer" menu?

At the beginning I must say that I don't understand which OS version is installed on your notebook?
> In the system was almost installed , but at a stage of installation of drivers for reading memory cards and similar - there was a failure
Original OS version (recovery image) contains all necessary drivers so I don't understand what you have done.

Fact is that notebook with original ?Factory settings? have ?Repair my computer? option available. Just in case that notebook owner install own OS version this option will not be there anymore.

Anyway, in user?s manual document is described that notebook owner should create recovery disc. This disc can be used for recovery image installation in case that HDD recovery image installation cannot be started or there is some problem with HDD functionality.

Question is: have you created such disc?

3 more replies
Relevance 70.93%

Hi I have a second hand Satellite L500-1XC, the previous owner has installed Ubuntu (which I can't access due to password) as well as windows 7 and I'm trying the laptop restore it to factory settings but I just don't know how.

I've tried turning it off and then holding 0 and pressing the start button. On start up the bottom of the screen does say HDD Recovery at the bottom left of the screen but after that it just goes to the selection part for me to pick either Ubuntu or Windows 7 and then just loads the laptop as normal.

I have tried looking for the Recovery Media Creator but I can't find it. It seems many of the original Toshiba utilities and supports have been deleted.

If anyone can help me to fix this laptop I would be so grateful as I really can't afford to buy a recovery disk from Toshiba.

Thanks

Answer:Satellite L500-1XC HDD Recovery help

> I'm trying the laptop restore it to factory settings but I just don't know how
I don?t think that HDD recovery would work because the Linux has been installed on the HDD and I think the partition table has been changed.
This might be the reason why the HDD recovery isn?t working.

You could still check this Toshiba document which describes the whole HDD recovery procedure:
http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm

So now HDD recovery does not work? in this case you can use only the installation disk.
You can try to install Windows 7 using Microsoft disk (the Toshiba drivers are downloadable) or you will order the disk from Arvato:
http://backupmedia.toshiba.eu/landing.aspx

4 more replies
Relevance 70.93%

Hi

I would like to restore my Toshiba back to the factory settings.

I have tried to press F8 during startup to acces repair menu, but the recovery wizard is not an option.
I have tried pressing 0 while starting up but no recovery wizard there either.

I can see the HDD folder at the drive E: but there does not seem to be an option for starting recovery there eihter

Any suggestions what to do?

Answer:How to use HDD recovery on Satellite L500?

Do you use original preinstalled OS hat you got with your notebook or own OS version?

Have you created recovery discs? If yes, use these discs for recovey image installation.

3 more replies
Relevance 70.52%

How can I prevent menu boxes popping up randomly and the cursor failing randomly as well?

It settles down after a while but can occur at any moment.

Answer:Satellite Pro L500 - How can I prevent menu boxes popping up randomly

Hi mate

What menu boxes do you meant exactly??
What happens exactly with your notebook or OS?

Please provide more details?.

5 more replies
Relevance 70.11%

Hello,

I have just formatted my laptop using Recovery Disc 1. On forums, it says after Disc 1, the menu will ask for Disc 2. But it never asked for Disc 2. Should I have inserted it right after it asked me to eject Disc 1?
I am writing this now on my newly set up Win 7. Everything seems fine but I wonder whether the lack of Disc 2 will cause any problem. Is there any way to boot my laptop also using the second disc?

Thanks!

Message was edited by: wawawa

Answer:Satellite L500 did not ask for Recovery Disc 2

> I am writing this now on my newly set up Win 7. Everything seems fine but I wonder whether the lack of Disc 2 will cause any problem. Is there any way to boot my laptop also using the second disc?

The second disk will be created only if the space on the first disk would not be enough! So the amount of recovery disk depends on the size of the image file.
If your notebook works properly, I would not be afraid about the 2nd missing disk :)

6 more replies
Relevance 70.11%

I have a Sattelite L500/nb I purchased in december.
I attempted to perform a HD wipe and system recovery the other day and it seems the recovery partition has been corrupted.
On boot the system states error: F3-F100-0004 and then shuts down on 'ok'

Can I obtain recovery cd's for this system?

How do I fix this?

Answer:Re: Recovery partition/help Satellite L500

What country are you in?

You can order Recover Discs from the Toshiba website.

2 more replies
Relevance 70.11%

Excuse for my very bad English at first!!!

I want to reinstall Win7 but the HDD menu recovery in the screen (Boot, F8, Repair , ...) is not present on the menu.

If you don t understand my question, can u send me the web address of the French forum?

Thanks

Answer:Satellite L500-13Z - HDD recovery is not present

Hello

At first I must say that your English is good and understandable.
So, back to your problem.

If ?Repair my computer? option is not available in ?Advanced boot options? HDD recovery installation (from recovery image saved on HDD) is not possible.
It can be done with recovery DVD only.

Have you created recovery DVD following Toshiba advice and instruction how to do this?

3 more replies
Relevance 70.11%

I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?

Thanks
 

Answer:Toshiba Satellite L500 Recovery

6 more replies
Relevance 70.11%

Well I got this laptop two days ago and used it once after installing fire fox and my mobile broadband drvier's and going back home to boot up and find it was going to happen,

I had tried safe mode (all three) and repair and all I got was a black screen with the cursor up where there should have been a language screen (I used the recovery disk that came along with the laptop) so anyway after finding out I wasnt going to be able to repair it I tried to install but of course that didn't work either so I put my XP 64 bit OS on and worked perfectly fine, then I upgraded (using my own upgrade windows 7) and that works fine no problems, so I tried again with the original windows 7 that came pre-installed on the laptop's hard drive and all went find untill it starts installing driver's or updates (I'm not 100% sure on this but it is at and/or after the face recognition installation,

Then it shuts it's self down and boots back up to automatically restart and asking me if I want to repair due to a bad start-up so I do the repair boots back up and still says I need to repair and finds nothing wrong and carrys on in that circle.

Now I have been told that it could be the register or it is a graphics problem, I myself am getting pretty fed up of having to install/reinstall/format this laptop.

So if there is anyone who know's what is wrong or what to do or even if it needs to be sent back to be fixed that will be very helpful.

I thank anyone in advance.

Happy new ye... Read more

Answer:Satellite L500-19X - Can't use the recovery disk

Hi

Well, I think it?s really hard to say what the reason is. Maybe the recovery disk is scratchy or the files corrupt there.

At the moment I can?t imagine that it?s a hardware problem because other Windows disk working properly.

In your case I would try to install Windows 7 from a Microsoft disk and then see what happens. If it works properly and you can install all drivers & tools you should order a new recovery disk from Toshiba directly.

Bye

2 more replies
Relevance 70.11%

hi all,

since yesterday my Satellite L500-20x have only Bluescreens called "Driver not Less or equal" --> Restart! He boots to win7 till login, after that EVERYTIME restart. I try a lot stuff to solve:
Systemrepair (3Times) and no changes
SystemRecovery (by HDD not CD) Recovery works but still bluescreens and no changes to fix the Problem.
Memory check (from Win7) checked it 3 Times all 100% ok.
Toshiba HDD Recovery (i try many times but he shut down EVERYTIME by bluescreen while Process... so i cant do this - unpossible to finish Recovery!)

Thats the first Notebook I every buyed and I never heard of a Recovery Disk - so I dont create one! Now I cant come into win7 - so I cant create it now. Anybody have any Ideas? I want windows new to install... but i dont have the same Win Disk. Notebook Win = Win7 64Bit all i have is WIn7 32Bit for my HomePC.

I need help!

Answer:Satellite L500-20X - No recovery disk

Hi beAm,

If you don?t have a Toshiba recovery disk you can order one from Toshiba directly:
https://backupmedia.toshiba.eu/landing.aspx

This would be worth a try if HDD recovery option doesn?t work properly.

If you order such a disk and install it the original factory settings on HDD will be restored. A clean factory installation will be restored with all drivers and tools (out of box settings) and if this doesn?t work it seems to be a hardware malfunction?

2 more replies
Relevance 70.11%

Hi all,

I just bought a L500 and I realised that my system is 64bit but the recovery disc that came with it is 32bit.
Does it make any differece at all? Should I contact Toshiba to get a 64bit recovery disc or is there any way I can create a recovery disc?

Thanks,

Vini Cruz.

Answer:Satellite L500 and recovery discs

Hey Vini Cruz,

I have checked the specifications from some Satellite L500 models on the Toshiba website and it seems that some are equipped with 32bit recovery disk and the preinstalled OS is 64bit.

If you want a 64bit recovery disk you have to create it by yourself using Toshiba recovery disk creator. It creates an image of factory settings from 64bit OS that is the same as 32bit but only 64bit ;)

For further informations check also the user manual chapter 3.

2 more replies
Relevance 69.29%

Hello,

Could someone please tell me what I can do after the process of Product Recovery.
I made Recovery Media 1, Recovery media 2 and System repair disc Windows 7 64-bit much earlier when I bought the laptop.
But where do I put these files which are on the DVDs and especially how do I get the 64-bit icon back into the laptop?

Answer:Satellite L500: What to do with the system recovery disc for 64 bit?

Hi

The recovery disk which you have created helps you to set the notebook back to the factory state.
This means that you will get the same state like at the first day of purchase.
The HDD will be formatted and you will get the Windows OS, tools and drivers?

Greets

7 more replies
Relevance 69.29%

Hey guys. NEED HELP

How do i load windows 7 back onto my HDD with the recovery partition missing?
And no i dont have a copy of it just windows 7

HELP

Answer:Satellite L500 - recovery partition missing

Hi

If you didn?t create a recovery disk, then you will need to order the disk from here:
http://backupmedia.toshiba.eu/landing.aspx

Greets

2 more replies
Relevance 69.29%

I have got a Satellite L500-13w and it came pre-installed with Windows Vista and the recovery files, but I formated the PC and installed Windows 7 and then installed XP.

Now I want to use the system recovery to get back to Vista but I didn?t create a Vista recovery CD using the files that came on the separate partition.Though I still have does files in the place they came.
So my question is, running Windows XP, is there a way to use those files to create the recovery file or CD?

Please reply

Answer:Satellite L500-13W - Creation of recovery disk possible on another OS?

Hi Nagravison-PT,

Unfortunately this is not possible. The Toshiba recovery disk can only be created on preinstalled OS because only there the recovery disk creator is installed.

The recovery files on second partition are now useless, because you can?t use the HDD recovery option anymore and recovery disk creator is deleted.

What to do now?
Either you use a Microsoft disk or you order a recovery disk from Toshiba:
https://backupmedia.toshiba.eu/landing.aspx

6 more replies
Relevance 69.29%

Used Toshiba product recovery disks to recover system on new hard drive in Toshiba L500 PSLS3A-04M002.

During recovery, Windows complained 'Windows can not verify the digital signature for this file' - file is LPCFilter.sys.

Also while setting up drivers, Windows made the same complaint about Realtek High Definition Audio driver and a Virtual WiFi Filter Driver (from Microsoft Corp!).

Following the restore, if I start Windows normally, the Windows startup repair starts automatically with a title "Your computer was unable to start". The startup repair takes a while then comes up with a message "Startup Repair cannot repair this computer automatically".

If I press F8 on startup, and choose the option "Disable Driver Signature Enforcement", Windows starts without any problems.

I thought doing a Windows Update might help but when I click on "Check For Updates" button I get a message "Windows Update cannot currently check for updates, because the service is not running. You may need to restart your computer." When I look in Services I see that the service is running.

I don't want to press F8 every time I start up and don't think it's a good idea to do it anyway and would like to be able to update Windows.

I would appreciate any help.

Answer:System recovery problems on Satellite L500

Have you created this disc on your own or you use original toshiba disc?
Do you use it for the first time?

4 more replies
Relevance 69.29%

Can this be done?

I'm trying to restore my laptop to it's day of purchase (only a month today). From what I can see on the forum, I'm just one of a long line of us who has discovered that the version of our recovery DVD does not match the product we bought. Hence, I'd like to restore the 64 bit version (without the over-priced option of ordering recovery media which is scandalously over-priced compared to Microsoft's offering of 64-32 / 32-64 DVD switch for little over the cost of postage).


(((I'd be grateful for any ideas, however, I notice there is an unhealthy amount of 'experts' around who LOVE telling us consumers that everything is our fault. This brand of righteous 'help' is judgemental, condescending and above all - and most relevant to this forum -, is unhelpful. 'I just don't understand why you didn't back up 5,000 copies on the day of purchase'...etc. We all make mistakes, and if you've made one, you'll make on again. It's nice when the person we meet at that time doesn't point the finger of judgement)))

Answer:Satellite L500-1XL: restore to day of purchase using HDD recovery

> Hence, I'd like to restore the 64 bit version (without the over-priced option of ordering recovery media which is scandalously over-priced compared to Microsoft's offering of 64-32 / 32-64 DVD switch for little over the cost of postage).

The notebook came with preinstalled Win 7 64bit. Additionally you received the Toshiba recovery disk Win 7 32bit version.

Please take a look into the user manual.
It said that you can create an additionally recovery disk of the OS which was preinstalled; means Win 7 64bit.
There should be a preinstalled tool called Toshiba Recovery disk creator. This tool helps to create an own new Win 7 64bit recovery disk.
After you have created this disk, you could use it in order to set the notebook back to the same state like at the first day of purchase.

Greets

5 more replies
Relevance 69.29%

I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?

Thanks

Answer:[SOLVED] Toshiba Satellite L500 Recovery

Quote:




If the computer is running, shut it down by clicking start, then shut down again.
Press and hold "0" (zero) key on your keyboard and then depress the computers power switch. When the computer turns on, the Toshiba HDD Recovery Uitlity Screen will appear, presenting 3 options, just choose Restore Original Factory Image.
Press 1 to restore your hard disk drive to its original factory default. A confirmation message will appear, indicating that all data will be overwritten and lost during the restore process. Be sure to back up all important files before proceeding.
Click Yes to begin restoration, A message will appear once the operation is finished, indicating that the HDD has been restored.
Press any key to restart the computer.

19 more replies
Relevance 69.29%

Hi,

on my Satellite L500-1UR ce two DVD I created and the Windows 7 home premium 32bit given with the PC don't work ..
In both cases, the restauration process seems to work correctly but the finishng phase never ends .. boot, reboot, rereboot .. and so one.

Reinstallation using a "standard" Windows 7 32 bit seems to work .. but .. I am afraid I could have lost something.

How to get "correct" DVDs ?
Thanks for help

Answer:Recovery DVD Creation does not work on Satellite L500-1UR

Hi

Please check if you could create the recovery disks using another DVDs from different manufacturers.
I had the same issue in the past. I tested some DVDs from Verbatim and TDK ?R and could create the recovery DVD.

Greets

3 more replies
Relevance 69.29%

Dear sir

I have a Labtop *TOSHIBA I3 L500* , in 2nd of April 2010 from one of market there in FUJERAH .

.Aafter 11 days *I installed uncompatable software with Windows7* so the blue page which content a warning massage says " Your software has been damaged " have been viewed then i deside to use the RECOVERY CD .

I was foraced to use the *Recovery CD* which found with Bag of Labtop but something strage problem founded which is :
The OS was stucked in the last step of installing exactly when _logging in_ , a warning massage was appeared "Please dont interrubt installing the windows and logging in ..please wait " , the the massage was disappeared then system were shutdown and logging again and so on .....etc

I created a nother Recovery CD's which have 2 DVD's , and the Problem was still the same .

I used a Copy of Windows7 to rebot from it and to install the windows7 .

*MY QUESTION IS :*
WHY THE RECOVERY DVD WAS NOT WORKING ??? despite I create a RECOVERY DVD from the which have 2 DVD .
I dont think there is an scratched in original Recovery DVD which sold with toshiba labtop !! because the Recovery DVD which I created from windows7 and the same labtop have the same problem .
Please help me

Answer:Satellite L500 - Recovery disc failure

Hi

If you have created the Recovery disk correctly ad if the procedure finished successfully then the installation from recovery disk should work.

I?m not quite sure why you are not able to recovery the unit using the recovery disk but you should check the BIOS.
Access the BIOS pressing F2 and you should set the settings to default.
Save the changes and try to reinstall the OS using the recovery disk again.

If this will not help then go to BIOS and set the SATA mode from AHCI to compatible and then try install the OS again.

2 more replies
Relevance 69.29%

Hi all

I have a Toshiba L500 -128, the original 320gb hard drive is simply too small and i would like to avoid buying an external hard drive (for any other purpose than backing up) because in my experience they are just rubbish and i want all my data on the laptop.

I wanted to buy a new 1 (possibly 2) tb hard drive to put in it, which i assume it is equipped to deal with, (please anyone correct me if they know otherwise) along with another 4GB ram....

Anyway what i'm really wondering is whether or not i can get away with using my recovery discs on the new hard drive.
If they did it the old fashioned way (sending a OS disc and a drivers disc) i wouldn't even question it but as i created the discs from the computer itself, i wasn't too sure as when i opened the discs up to make sure everything had burnt on to them ok, i didn't see anything like what i was expecting to.

Also i read somewhere that someone else tried this and it didn't work, they assumed because the recovery included an image specifically to fit the original sized Hard drive?

Can anyone shed some light at all please?

Thanks

Answer:Satellite L500 -128 Using recovery discs on new (bigger) HDD

Hi

First of all you should create the Toshiba Recovery disk using the preinstalled tool called Toshiba Recovery disk creator.
Usually you should receive an confirmation message that the recovery has been created successfully.
This would mean that you could use this disk to set the notebook back to factory settings not matter what HDD is in use.
This means that Recovery disk should work with other HDDs.

But note; the usage of such recovery disk would format the HDD and delete everything from HDD partitions. But this should not bother you if you use new, empty HDD ;)

5 more replies
Relevance 68.47%

Hi,

I have a problem creating recovery disks for the Satellite L500-126.

I am using the Toshiba recovery disk creator.

The 1st disk is ok.
When I try to make the 2nd disk, the systems stops exactly at 50% of the 2nd disk. and no more reaction from the disk creator.

I tried 2x, and each time i had to abort and throw away the dvd's.

any suggestions?

Answer:Problem creating recovery disks for the Satellite L500-126

Hi

You should try another DVD from different manufacturers?
It?s nothing unusual that some DVDs are not fully compatible and that the CD/DVD drives cannot write the data properly?
I had such issue in the past and could solve this testing and using different DVDs.

2 more replies
Relevance 68.47%

Am trying to re-install my Window 7 system on a Satelite L500-19Z. When I insert the recovery disc(s) it completes and then reboots.

When rebooting it goes through the 'system registry' and 'system settings' stages and then reboots. It thens says 'Setting up for first time use'.
Then it comes up with a basically white screen and the box saying 'finalising installation - will take a few minutes' etc.

However, after a while it just reboots and goes through the same sequence again - and again - and again etc.

I can reboot in SAFE mode but it won't allow me to make a System Restore point.
When I try to reboot normally it just goes straight back into the routine above.

I've tried a number of recovery discs but they all do the same thing.

Answer:Satellite L500-19Z - Recovery process not complete correctly?

> I've tried a number of recovery discs but they all do the same thing.
Does this mean that you have more recovery disk for this notebook model?
Did you use the right one?

I?m not quite sure why the recovery procedure does not finish successfully but it could be possible that your notebook?s hardware is affected.
What was the purpose for a recovery? Was something wrong with the notebook?

4 more replies
Relevance 68.47%

Hello,

I have a Notebook Toshiba Satellite Pro L500-1T8 and its hard drive has been damaged, so I cannot recover the special partition (I've tried also with the 0-key bootup).

I haven't create a restore disk from windows 7 because nobody told me to do so!

I'd like to re-install my windows 7 licensed copy (at the moment I've installed an ubuntu linux).
How can I do?


Thanks,
Fabrizio

Answer:Satellite Pro L500-1T8 - How to install Win 7 if recovery partition is damaged

No way to recover a genuine Toshiba laptop? Is it true?

1 more replies
Relevance 68.47%

Hello!

I've bought a new Toshiba Satellite L500-19E with Windows 7 Home Premium (64 bit). So far, everything's working brilliant.
I've already created the recovery dvds.
Therefore, could I now delete the partition with the recovery programm? I want to use the full space of my hdd and create partitions as I want.
But I don't know how I should do this?
Could you please help me?

greez

Answer:Satellite L500-19E - Deleting recovery partition and create new

If you are 100% sure the created recovery DVDs are ok you can remove all saved data on second partition.
Open Windows Explorer and on the left side where is second partition listed click with right mouse button on it and choose option FORMAT.
Choose Quick format option and click on START.

After minute or two all data will be gone.

Please note: in the future when you want to use recovery DVD for Win7 installation the whole HDD will be deleted and you will lose all your data.
Using recovery DVD you cannot format partition C only.

8 more replies
Relevance 68.47%

I have a new Toshiba Satellite L500-1XD. I have tried to create the recovery media twice now and both times it failes on the first of two disks with the following error;

Failed to open the following file.
E:\boot\bcd
(Error Code:02013-F1-00000000)

I am using the Toshiba Recovery Media Creator. The operating system is Windows 7 Home Premium 64bit. I am using standard 4.7GB DVD+R disks.

Any help would be useful.

Thank you.

Answer:Re: Failure to create recovery media Satellite L500-1XD

> I am using standard 4.7GB DVD+R disks.

I recommend you to use high quality media like verbatim or Tdk. You see, it can cause problem with ,,low brand,, disks.

2 more replies
Relevance 68.47%

Hi,

i have a Toshiba Satellite L500-F19, and recently started have a bad performance in the graphic interface and also started to shut down on its own.

In order to try and fix the problem i used the HDD recovery sistem by pressing F8 in the boothing process.
What happens is that this process failed and and now my portable computer doesnt even start!
What can i do?

I have a windows repair disc but it was only made a few days ago and this pc is in my possetion for 3 years now.
Is there any way i can recover my sistem back to the original?

Thanks
Jo?o

Answer:Satellite L500-F19 does to boot due to failed HDD recovery process

Yes, you can recover it to original factory settings. You can do this on one way only: you must use recovery DVD. Have you created this disc?

Please don?t mix Windows repair disc and recovery disc. At the moment you cannot repair anything. What you must do is clean recovery image installation.

2 more replies
Relevance 68.47%

Hello

I have a Satellite L500-12Q laptop. I used the Recovery Disc Creator to make the recovery discs. It needs 4 discs. The 1st was writtenk ok, but on the second, near the end of the progress, it stopped advancing. It is almost an hour, and it is still not finished. I am on the second try. The disc is spinning and the drive makes noise as if it were writing, but it doesn't advance at all.

Please, could you help me?

Thanks
Claudiu

Answer:Satellite L500-12Q Recovery Disc Creator Error

Hey Claudiu,

What kind of DVD you are using to create the Toshiba recovery disks? I did also had some problems to create a recovery disk but I changed the media from DVD+R to DVD-R and all was ok!!! I used Verbatim disks for creating because I have really good experience with this kind of disks. Furthermore it seems that TDK disks also work pretty well. Check this!!!

If it doesn?t work check the Toshiba page for a firmware update of your ODD!

1 more replies
Relevance 68.47%

My new Satellite L500 - 19X came pre-installed with Win 7 - 64 bit version.
Also included was a "Product Recovery Win 7 32 bit" disc

Within the packaging was a leaflet saying:

"If you plan to use the 64-bit version at a later stage, please create a _recovery medium_ prior to installing 32-bit Windows 7"

It then cautions me to create a "64 bit recovery medium.....ordering a 64-bit recovery medium is not free of charge"

The manual goes on at length about "_System Recovery Options_" As instructed in the manual I have made a "Repair Disc Windows 7 64-bit" Am I correct in saying that I do not or cannot have an actual Win 7 64-bit disc?

The leaflet says "a backup copy (of the Win 7 64-bit) is stored on the hard disk drive as a _recovery image_" So is this the actual Win 7-64-bit complete disc that I am after, and if so how do I get it?

The Toshiba documentation is not clear, and I believe rather contradicts itself?

I am confused! Anyone understand what's going on?

JohnF.

Answer:Creating Win 7 64bit Recovery Disc for Satellite L500-19x?

Hi

As I understand you have received the Notebook with preinstalled Win 7 64bit OS.
But you didn?t get the Win 7 64bit recovery disk but you have a Win 7 32bit recovery disk. Is it right?

Well mate? the case is that the usage of the Recovery disk will format the full HDD and will erase everything from HDD. This means that you will lose the preinstalled Win 7 64bit OS.
So if you would not create the Win 7 64bit recovery disk BEFORE using the Win 7 32bit recovery disk then you will not be able to go back to 64bit version.

Therefore create the Win 7 64bit recovery disk at the beginning. Then you are safe and can install Win 32bit and 64bit whenever you want.

5 more replies
Relevance 68.47%

Hi,

My brother's Laptop refuses to start up, It won't even let me get into Safe Mode by pressing F8, I have to hold the power on button but when I let go the power light comes on for about a second but then disappears.

This happened after It asked him to do a System Restore at start-up, but then it didn't boot up after that, Any help?

Answer:Satellite L500-DT1 won't Start Up

Hi,

Can you enter the Bios pressing F2 on powering up? Have you tried to restore from Hdd recovery? You say that has started after trying to do a System restore, so I guess the bootsect.exe corrupted... If you have Windows live Cd try to boot up from it.

6 more replies
Relevance 68.47%

Hi

My Satellite L500-1DT laptop won't start it goes into the start-up repair procedure automatically viewing the diagnostic and repair details it says it cannot determine what the problem is.
If I select the advanced options I am asked to select a key board but then I get a message that says you must logon on to gain access to the repair functions and all I can do then is reboot.

If I press F8 and try safe mode I just get the same repair features. I don't know what to do to proceed as all the options take me to the same place. Any help would be appreciated
Thanks

Answer:Satellite L500-1DT won't start

When you press F8 at start up can you see option ?Repair my computer??

Have you created recovery DVD?

1 more replies
Relevance 67.65%

This is a detailed bug report so please bear with me.
If you can help, or can confirm you've had the same happen to you, I'll be grateful.

I've owned several Toshiba laptops before and I even used to work for Toshiba so rest assured I like the machine. But I've got a problem with its recovery software. I just bought a laptop, Satellite L500-1DT with Windows 7 64 bit, on behalf of a non-techie who lives elsewhere. Since I know from experience that I will occasionally have to field panic calls along the lines of "it's become too slow", "how do I get rid of the accumulated junk", "maybe it's got a virus" and so on, the first thing I checked was the automatic recovery, i.e. how to bring the HD back to "as new" state.

So I booted into the machine, answered the questions until I got into the OS proper, and then ran the "make a recovery DVD" program. Double layer DVD verified ok. With the freshly made DVD, I swapped the supplied HD for a spare I had (much smaller: only 40 GB instead of 320) and booted the rescue DVD hoping that it would remake me a clean system on the blank drive.

It did repartition the drive according to its scheme, with more or less half the space for Windows and the other half for Data including the recovery files. It did install the system in the Windows partition. It then rebooted into the installed Windows 7 to finalize the installation. There, trouble began: an endless loop of reboots for hours un... Read more

Answer:Satellite L500-1DT: HDD Recovery of Win 7 is stuck in endless reboot loop

Hi

First of all I have to say that I was able to recover my unit trouble free.
The Win 7 installation went smoothly and everything was installed properly.

Back to you issue:
For me it sounds like something wrong with the installation? maybe some partitions of the HDD were muddled up? maybe the HDD should formatted again and then you should run the recover procedure.
You have to test it?

Regarding the DVD player:
As far as I know there is no DVD player for Win 7 64bit. There is only a update available for Win 64bit. So you will have to install the DVD player for Win 7 32bit version and then to update it using the patch released for Win7 64bit.

4 more replies
Relevance 67.65%

When starting 64-bit version of win 7 cmd.exe script faile due to following error
ERROR could not move v:\_IMG\10185xsP*.swm to v:\HDDRecovery\SWImg

Duplicate file of file already exists.

Has anyone had similar error?
This happens when installing Win 7 as a first time startup

Answer:Satellite L500-1DT - HDD recovery Windows 7 64bit installation fails

Which notebook model do you have?
Please send full model name and model number.

You can find it on Toshiba sticker at the bottom.

5 more replies
Relevance 67.65%

I have a Satellite L500-19Z laptop which was running a 64bit version of Windows.
Because of a problem I had to re-install Windows. The disc that came with the laptop was Product Recovery Windows 7 Home Premium 32bit. Not realising the implications of re-installing using this

I've now ended up with a 32bit operating system meaning that I can only use 3gb of my 4gb RAM. Can I obtain a Recovery disc for the 64bit version of Windows? I created, when I first got the laptop, a Repair Disc for my 64bit system but, of course, if I try to use this it tells me, rightly, that I don't have a compatible operating system version.

Answer:Can I order Win7 64bit recovery disc for Satellite L500-19Z?

I think you can order it.

Please visit - https://backupmedia.toshiba.eu/landing.aspx

2 more replies
Relevance 67.65%

HI,

I have been arsing around with my l500-1dt. I used the shop supplied 32 bit toshiba win 7 recovery disk, but I want to recover back upto 64 bit (originally installed on the latop).

I created the 2 dvds with the toshiba recovery media creator but as my current win 7 32 bit version isn't actually broke, it doesn't seem to want to start up any recovery process when I put the disks in and restart.

I've tried holding 0 to start the HDD recovery too and seem to have the same problem.

Is there anyway to force recovery start up and install 64 bit windows 7?

Thanks

Answer:Satellite L500-1DT: Force Recovery back to 64bit Win 7 from 32bit

Hi

I assume the Win 7 was already preinstalled on your notebook.
So the HDD recovery option should be still available on the HDD? Is it right?
I assume you didn?t change anything on the HDD and in such case you could try recover the notebook using HDD recovery option.

In such case you have to press F8 then you should get advanced boot menu.
Here you have to choose Repair my Computer.
New window will appear and here you need to choose HDD recovery!!!

4 more replies
Relevance 67.65%

Hi. New user to the forum and new owner of a Toshiba.

I am trying to create the 4 recovery discs for my Toshiba satellite L500-12E. Discs 1, 2 & 4 created successfully, but disc 3 failed two times. The message I received onscreen was: Failed to read the following file: F:backslash ZZImg backslash 09753xsp6.swm Error Code: 020150-20-00000000
( I cannot get the computer to type a backslash on this window)

Anyone know of a similar problem or a solution?

Dwight

Answer:Satellite L500-12E - Error during creating Toshiba recovery disk

Hi Dwight,

Which disks you are using for creating Toshiba recovery disk?

I have good experience with Verbatim DVD-R. Have you tested these disks?

2 more replies
Relevance 67.65%

Hey everybody

my laptop is satellite L500-1UU.
When i tried to start it today on battery it gives me white screen and i heared the fan speedy runs and only the AC led is on and the pc refuses to goes off when i press the power button until i remove the battery.

The same happens on AC adaptor but when i remove the battery both AC led and screen start blinking rapidly.
It was working yesterday and iam sure nothing hit the pc,

please help

Answer:Satellite L500 doesn't start any more

Hi

I?m not quite sure if someone would be able to help you here in the forum because it sounds more like hardware problem. But try this:
Disconnect eth AC adaptor, remove the battery.
Press power button 30sec long
Now connect battery and AC adaptor and try to boot up the unit.

If this doesn?t help, you will need an professional help from Toshiba ASP technicians

5 more replies
Relevance 67.65%

I have a Satellite Pro L500 and it has never worked properly since I got it.
Sometimes it starts up but more and more it wont start until I tap it around the keyboard. Is there a known fault in the L500? To me it seems like there is a loose connection or dry joint somewhere and it needs a tap to get the contact to work again.

Apart from that it works OK.

Thanks in advance for any help.

Answer:Satellite Pro L500 wont Start-up until I tap it

I?m wondering you didn't contact your local dealer when you saw there is some problem and try to get new notebook.
I don't know what is wrong there but I can imagine you are right about loose connection. Contact nearest Toshiba service and let them check your notebook.

Notebook has valid warranty and service should take care about it.
Do not touch anything or try to disassemble it on your own. It can cancel valid warranty.

3 more replies
Relevance 67.65%

Hi
My Xmas gift to my son shows Windows starting to load files and open, then an error message appears stating an error has occurred

Error: F3-F100-0005
please press OK to turn off the computer.

Does anyone have any clues as to how we can make it work?

Thanks
Lancius

Answer:New Satellite L500 wont start

Hi

I have no idea why this error appears but it would be recommended to reinstall the Windows and to configure the system again.

You should use the HDD recovery option!
For this power up the unit and press F8
Then new menu should appear where you should choose the option ?Repair my Computer?.
After that choose ?HDD Recovery? option which allows you to reinstall the Windows again.
Finish the configuration and test the notebook.

Good luck

1 more replies
Relevance 67.65%

Heyas!

Mostly the Laptop doesn't start at the first try. The Power-LED lights up, the cooler and the HDD start(sounds like they turn exactly one time) and that's all. After a few seconds the Laptop turns off again.There's no Screen and the LED of the HDD also doesn't light up. If this happens, I start the Laptop again and again. In most cases I have to start 2-3 times, but one time I had to start it 20 times till it worked.

I also tried to start it just with the powersupply(I hope it is the right word for it, i'm german =D) and took the battery out of it but the result was the same.

But when the Notebook finally started, it works without problems.

Greetings,
Daniel

Answer:Satellite L500-164 doesn't start sometimes

It is not easy to say what the problem is but it is definitely hardware related issue and your notebook should be checked by Toshiba authorized service partner. Using diagnostic tools they can find out why this happen.

Here in this virtual world we can just speculate about possible reasons.

9 more replies
Relevance 67.65%

I have problem with my laptop. When it starts, the notebook, it's really slow to start the windows.
I?m using Windows 7, 32 bit. Please tell me the way to fix it.

I think I should have some drivers to fix it. Thanks and waiting for u.

Answer:Re: Satellite L500-1CF start slowly

Can you please post more useful info?
Do you use own OS version or original OS that you got with Toshiba?

On this forum you can find a lot of threads with the same question. Have you tried to search for answer using advanced search option?
Please do this. You will find a lot useful tips how to make start-up faster.

2 more replies
Relevance 67.24%

Hello,

My pc start acting up after i made a system restore.For exemple i cant use the fn key function.

Last week i decided to format my pc. But when i opened the TOSHIBA Recovery Disc Creator i got an unespected error 0D00F6-49-00000001.

I mananged to create 2 of the 4 dvd's. Im using Dvd-r from memorex.
Can someone help.

Thank you in advance for your help.

Answer:Satellite L500 - cannot create recovery disks - 0D00F6-49-00000001 error

Is this the first time you try to create recovery discs?

How you have created 2 discs if the Toshiba recovery disc creator starts with error?

Anyway, in this forum you can find similar threads. Probably is some recovery file corrupted and disc cannot be created.
I don?t think there is something you can do about it. Either it works or not. Maybe you should contact nearest Toshiba service and explain the situation. I hope they can help you with this and order original Toshiba DVD disc for you.

2 more replies
Relevance 67.24%

I bought a Toshiba Satellite L500-1XD laptop from an Argos store in August. Soon after I got it it occasionally restarted itself and displayed the blue recovery screen saying the laptop has recovered from a hardware failure. This has become more frequent recently and it often shuts down, displays blue screen, restarts and does this over and over again.

I have not installed many new programmes on the laptop and have installed all updates. I have removed any programmes I did install with the exception of Microsoft Office.

Another thing that might be related if that when the laptop starts up it says the Toshiba Service Station has stopped working and tries to check for a solution to the problem.

I would any appreciate any advice on how I could perhaps remedy this

Thanks in anticipation

Answer:Satellite L500-1XD constantly restarting & displaying blue recovery screen

Hi katrina_1,

That means the preinstalled Windows version is still installed, right?!

Well, I think it?s hard to say why it happens? It could be a software or hardware malfunction. Both could be possible.
The most reasons for blue screens are drivers or hardware itself? Are all devices installed properly in device manager or do you see yellow exclamation marks?

In your case I would try to reinstall Windows. Maybe it?s only a software or driver issue?
Furthermore if you have installed two RAM modules, test it with one module only. You can also use ?Memtest86? or another RAM diagnostic tool to test the RAM modules for failures.

1 more replies
Relevance 67.24%

Dear All,
I need help I have Satellite L500-1GJ windows 7 home Premium. With recovery CD I installed OS but after complete installation my laptop screen shows with lot of rectangular dots on the screen and freezes , I tried many times and it comes to the same problem. Find attached screen shot.

Thanking you.
Best Regards

More replies
Relevance 67.24%

Hello

I have a new Toshiba satellite L500 1XX with i3 and I have installed the 32bit OS.
From the first start the fan is acting strange every 5-10 seconds it start working for 5-10 seconds then stops for 5-10 seconds then start again, that is going on all the time even if the laptop gust stand with out doing anything.
I believe something is wrong but was not able to find it. Please I need help
Thank you

Answer:Re: Satellite L500 - Fan start/stop every 5-10 seconds

hi,

It's ok with your laptop. My satellite A500 also acts like this, even if I surf the Internet, watching movie and CPU shows only 5%. I don't play games at all. It's not because of dust because I clean it regularly, installed all drivers, bios updated. The only way to make it less noisy to run the fan at constant speed like 54%, I just load the CPU with some applications that keeps fan running almost everytime and no annoying noise noticeable.
You can play with power settings in Power plan, but in my case it doesn't help. And don't even decide to upgrade Bios, it doesn't improve you but can ,,kill,, your lap if goes wrong.

Bazlaha, ahi !

9 more replies
Relevance 67.24%

Hello

I have Toshiba L500 and I have problem with my software. When I start the Windows the PC freeze and I see black screen and the mouse. I tried to start it in safe mode but then the PC just restart and safe mode doesn't work.

After that I played the recovery CD but the same thing like safe mode....When I start Safe mode with the recovery CD I reach to something but my option is to Erase the whole hard disk. Then I tried to start live Ubuntu CD to take my files but the computer restart again.... I don't have any Ideas if anybody can help me is welcomed :)

Answer:Win7 doesn't start on my Satellite L500

Hi

If you want to backup the date, the Recovery disk would not help you.
The recovery disk set the notebook to factory settings and this means that HDD will be formatted.

If you need the data from the HDD, you could remove the HDD from the notebook and could connect it to another computer using the USB to SATA controller (2.5? USB enclosure).
In such case you could get access to the files on the HDD but this would work only if the HDD would not be faulty?

2 more replies
Relevance 67.24%

Hello!

I recently purchased a Satellite Pro L500 and have been having the following problems.
My laptop doesn't start on battery only. The green power light comes on and the stays on with the laptop in a freeze (nothing displayed on screen).
The only way to get this light off is to remove battery.

Starts EVERY time with the AC power connected (with or without battery) - normal lights are displayed when connected.
Works perfectly normal once booted - with or without AC power connected

SOMETIMES starts with the battery only if I boot soon after I have already been using the laptop
I have tried the static release processes but doesn't work. (holding down power button with no battery or power connected etc.)

After having this trouble I updated to latest BIOS but has not helped
Tried a different battery and has not helped
Is a Toshiba Satellite PRO L500 T4400 4GB 15" Win7 Laptop - only 3 weeks or so old

Very annoying!
Please someone with a solution??

Answer:Satellite Pro L500 doesn't start on battery only

Hi

Try this.
Remove battery, disconnect the AC adaptor and then wait some time. I would leave it disconnected for about 12 hours.
Then connect both parts again, charge the battery and then remove the AC adaptor.
Then try to power up the unit using only battery.

If this will not help then you should get in contact with your ASP as fast as possible since the warranty is valid and would cover all hardware checks and replacements.

4 more replies
Relevance 67.24%

We have a Satellite L500-1XJ laptop which our 3 Year got at and pressed buttons on the key board .Now when you turn it on the screen gives aflicker then stays dark.
I have tried FN F5 and FN F7 to see if it was switched to the external screen or the brightness was turned down but neither made any difference.

Have you any advice as to how I might be able to resolve the problem?

Answer:Satellite L500-1XJ - black screen after start-up

> Now when you turn it on the screen gives aflicker then stays dark. I have tried FN F5 and FN F7 to see if it was switched to the external screen or the brightness was turned down but
> neither made any difference.

It looks like serious problems with hardware related to mobo (vga). Can you enter Bios on startup or the screen just stays dark? Is external monitor connected to the laptop?

4 more replies
Relevance 66.42%

I have lost my Web Camera Application from off the desktop.

I can bring it back by going to the Web Camera Application / Program files(86) / Toshiba/ Web Camera Application and clicking on the Web Camera Application .exe. But it will not reappear when I boot. I have the Auto Run ticked,

My laptop is the Satellite L500-19X, Windows 7
Thanks for any help.

Answer:Re: Satellite L500-19X - Webcam application start with Windows

Hi Altone,

Normally in webcam software you choose if the application should be started with Windows or not.
Have you checked this?

Furthermore you should check this in msconfig (start > run > msconfig). There you can find a list of all programs they will be started with Windows. Make sure that webcam software is not disabled.

In worst case you must reinstall the software but this takes only few minutes. ;)

11 more replies
Relevance 66.42%

Whenever I try to open my webcam it comes up with the message that 'initialization failed' and no other information.
Does anyone know how to fix this?

I'm not completely computer literate so simple instructions please!!

Thanks :]

Answer:Satellite L500-1DT: Cannot start webcam - 'Initialization Failed'

Hi

First of all remove the installed webcam software from the system.
Then visit the Toshiba European driver page and download the webcam software released for your notebook model.
Unzip the package and reinstall the webcam software.

Then reboot the notebook and try again!

1 more replies
Relevance 65.6%

I have a Satellite L500, when booting up it comes up with "booting from BBS Hard disk" and that's where it stays. I've tried changing the boot sequence as well as boot speed.

Would this be hardware related or will the recovery disk work?
Any ideas what else I can try?

Answer:Satellite L500 - "Boot from BBS Hard disk" shown at start-up

Set BIOS to default settings and try again.

By the way: since when you have noticed this message?
Have you made some changes that can be responsible for this?

2 more replies
Relevance 65.6%

Hi,

I have a Toshiba Satellite L500-1TC and since yesterday it doesn't start anymore.
The picture freezed up and it restarted. Since that I can push the on/off button on my laptop and the LED says that it's on, but the screen remains black.
Any idea what I can do?
The warranty still is active, so can I send it to Toshiba?
Kind regards
Sven
(sorry for my bad english)

Answer:Satellite L500-1TC - Doesn't start and the screen remains black

Hi buddy,

What you can try before contacting an official Toshiba services is this:
[Which steps should be followed if your Toshiba notebook doesn't start?|http://forums.computers.toshiba-europe.com/forums/ann.jspa?annID=21]

If it doesn?t work it seems to be a hardware problem and then you should contact an authorized service provider. If your notebook is under warranty, the repair is for free :)

1 more replies
Relevance 61.5%

Hi there,

Brand new Toshiba Satellite L500-11V, first thing create the TOSHIBA Recovery Discs, disc 1 no problems but disc 2 never finishes it gets half way through and just stops. Even left it over night and nothing!!!

End up quitting the program and starting again, i now have 4 copies of disc 1??!!

Any ideas people??
(also fully up to date with windows updates)

Many thanks

Leigh

Answer:Satellite L500-11V - Recovery Disc Creator crashes on disc 2

Windows updates are not relevant for all this.

Which empty medias do you use, DVD-/+/R/RW?

3 more replies
Relevance 59.45%

Last night my T520 unexectedly did not boot correctly and went through the recovery process. After that finished, Windows 7 seemed to work fine but I am having to re-tweak many of the settings. For example, I had to turn "clear type" back on, reset email addresses in Outlook, etc.... One thing I cannot fix is the "frequently opened programs" on the start menu. The settings are set to list 10 programs, however it is blank. Any suggestions on what I should try?

Answer:Recovery / Start Menu

Update: I have tried restoring to earlier restore points and it is failing. I found this thread: http://answers.microsoft.com/en-us/windows/forum/windows_7-system/windows-7-missing-start-menu-progr... Looks like other people are having the same issue, but I can't find a solution.

1 more replies
Relevance 58.63%

I need to try and do a system recovery on my Satellite U400-146.
However i don't think it came with a disc.
Does anyone know how initiate the system recovery on this laptop?

Answer:Satellite U400-146 - How to start recovery without the recovery disk

Hi

The Recovery disk was not provided with the notebook because there was a tool called Toshiba Recovery disk Creator which allows you to create a recovery disk!
Please check if you can create a recovery disk using this tool!

If this is not possible, then you can check if the HDD recovery is available.
For more details check this HOW TO:
[How to recover a Toshiba notebook with the HDD recovery procedure?|http://forums.computers.toshiba-europe.com/forums/ann.jspa?annID=58]

As last option you can order a recovery disk from here:
https://backupmedia.toshiba.eu/landing.aspx

2 more replies
Relevance 58.22%

Hi there,

I followed this thread
http://www.bleepingcomputer.com/forums/topic399676.html

to restore the items of the start menu. :thumbup2:
However, I still have this isse of the folders in the All Programs section being empty. Is there a fix to that as well?

Answer:Win 7 recovery - empty start menu folders

Please download SystemLook from one of the links below and save it to your Desktop.Download Mirror #1Download Mirror #264-bit users go HEREDouble-click SystemLook.exe to run it.Vista\Win 7 users:: Right click on SystemLook.exe, click Run As AdministratorCopy the content of the following box into the main textfield:

:dir
%Temp%\smtmp /s

Click the Look button to start the scan.When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.Note: The log can also be found on your Desktop entitled SystemLook.txt

5 more replies
Relevance 58.22%

Hello

I got Windows Recovery Virus and I removed it following your instructions (thanks for that), but now all my shortcuts in Start Menu are gone. After I uncheked Hidden for all my files I got programs back in Start Menu but they are empty including Administrative tools and System tools. And most of my desktop icons are back but some are still missing (and desktop doesnt look quite the same as before) and before they were shorcuts to programs but now they are just programs. When I did System Restore at difrent points it was even worse because all my programs were gone again. Please help me.

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by DELL at 13:20:13,68 on sre 04.05.2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1250.386.1033.18.1014.418 [GMT 2:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Lexmark 2600 Series\lxdnmon.exe
C:\Program ... Read more

Answer:Shortcuts from Start Menu gone because Windows Recovery

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

3 more replies
Relevance 58.22%

So the other day I was cleaning off my laptop and I swiped the keyboard with a towel and I guess I pressed something I shouldn't have because it went to a blank green-ish screen (the color of my windows 8 theme) and I had to turn it off because it wouldn't do anything. Now when I turn it on it has the HP loading screen and says preparing automatic recovery but then it just goes to a black screen after a minute. I can go into BIOS menu (F9) and the system settings (F10), but I can't get into the system recovery page. When I press the F11 key to do so, it says system revocery in the corner but then it just goes to the "preparing system recovery" loading screen and turns to a black screen.  I ran a short system test on the diagnostics menu and it said that the hard drive short DST check failed. The error code i got was U4TV68-7J3886-MFPV6K-60T603. Any help here? I don't mind resetting my computer to factory defaults if thats possible, but I can't exactly go and buy a new laptop right now.  Thanks in advance!

More replies
Relevance 58.22%

I got Windows XP Recovery virus on my computer so I followed the uninstall guide on bleepingcomputer.com. I made it through all the steps but when I got toward the end I ran into a problem unhiding my files. I ran the unhide.exe program and it brought back all the icons on the desktop, but everything in the start menu shows "empty". When unhide.exe finished its process in the black window it read.
Processing C:
'PEV' is not recognized as and internal or external command, operable program or batch file.
A new box opened which read, "Your files should now be visible. If you are missing Start Menu items please temporarily disable your Antivirus or Security programs and try again in the event that they interfered with the restoral process."
I re-ran unhide.exe several times after shutting off my virus protection and windows firewall but my start window programs all still show empty. Any help that anybody can provide would be great. Thanks.
.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by PPP1306 at 9:31:10 on 2011-05-21
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2444 [GMT -7:00]
.
AV: Symantec Endpoint Protection *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\WiFi\... Read more

Answer:Windows XP Recovery now Start Menu Empty

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that ... Read more

18 more replies
Relevance 58.22%

Hi, this my firs Thread.
I reseted my Satellite A500 and due to a power failure the reset didn't complete. When I restartet with F8 I can see the option HDD Recovery, but then it requires login into my account which I didn't make at all because of the power failure.
Then I installed a retail copy of Vista, hoping to create an account and be able to recover from the HDD.
PROBLEM!!! : Now I don't see the option "HDD recovery" at all.
QUESTION: There must be a way to integrate this option back into windows Startmenu (F8). Can somebody help me with this matter? I didn't burn the recovery DVD's and the recovery partition is still there.
Thanks in advance.

Answer:Satellite A500 - HDD recovery option no longer available at F8 Menu

Biggest mistake you?ve made is that you didn?t create recovery DVD as recommended by Toshiba.

Why you didn?t ask us how it works before you done anything?
You?ve wrong understood this with username and account.

At this moment when you use your own installation you will remove option for HDD recovery installation and recovery image can be installed with recovery DVD only.
Now you have two options:
-to order new recovery DVD or
-to use own OS installation.

What do you think about that?
To be honest I think you should use Windows 7 on this notebook.

I recommend you to install Win7. All necessary drivers you can find and download from Toshiba download page

If you have more questions or need some assistance please let me know.

3 more replies
Relevance 57.4%

hi everyone,I have the same problem as: http://www.bleepingcomputer.com/forums/topic400727.html I think i mostly deleted the malware with malwarebytes and used an unhider. I tried to follow the steps mentioned there.However: This is a manual fix for Vista/Windows 7 users:1. Copy the entire content of this folder:C:\Users\user_name\AppData\Local\Temp\smtmp\1and paste it to this folder:C:\Program Data\Start Menu2. Copy the entire content of this folder:C:\Users\user_name\AppData\Local\Temp\smtmp\2and paste it to this folder:C:\Users\user_name\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch3. Copy the entire content of this folder:C:\Users\user_name\AppData\Local\Temp\smtmp\3and paste it to this folder:C:\Users\user-name\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar4. Copy the entire content of this folder:C:\Users\user_name\AppData\Local\Temp\smtmp\4and paste it to this folder:C:\Program Data\DesktopI don't seem to have this start menu under C:\Program Data\Start Menu and many of the smtmp (2 and 4)maps are empty, and i don't have number 3.My problem is: the start menu only has: programs, documents, settings, help, run, and shutdown. In programs all the programs are there, but the fold... Read more

Answer:windows vista recovery virus: start menu?

forgot the extras file:OTL Extras logfile created on: 6/06/2011 14:52:07 - Run 1OTL by OldTimer - Version 3.2.23.0 Folder = C:\Users\pa\DesktopWindows Vista Home Premium Edition Service Pack 1 (Version = 6.0.6001) - Type = NTWorkstationInternet Explorer (Version = 8.0.6001.18975)Locale: 00000813 | Country: Belgi? | Language: NLB | Date Format: d/MM/yyyy 3,00 Gb Total Physical Memory | 1,14 Gb Available Physical Memory | 38,12% Memory free6,21 Gb Paging File | 4,28 Gb Available in Paging File | 68,93% Paging File freePaging file location(s): ?:\pagefile.sys [binary data] %SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program FilesDrive C: | 141,04 Gb Total Space | 58,67 Gb Free Space | 41,60% Space Free | Partition Type: NTFSDrive D: | 141,04 Gb Total Space | 140,95 Gb Free Space | 99,93% Space Free | Partition Type: NTFS Computer Name: PC_VAN_PA | User Name: pa | Logged in as Administrator.Boot Mode: Normal | Scan Mode: Current userCompany Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days ========== Extra Registry (SafeList) ========== ========== File Associations ========== [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>].cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation).hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation) ========== Shell Spawning ========== [HKEY_LOCAL_MACHINE&#... Read more

5 more replies
Relevance 57.4%

Hi. Thanks for taking the time to help me out!

I ran rkill, malwarebyte, and unhide. I successfully removed the virus and unhide brought back my desktop icons and the program folders in the start menu. The problem I'm having is that mp program shortcuts in the start menu are not appearing. The program folders are still (empty). Oh, I did turn off my antivirus program prior to running unhide.

Based on your guide I ran defogger, dds, and gmer.

Below is my dds.txt file and I have attached attach.txt and ark.txt.

Thank you in advance for your help!
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 8.0.6001.19048 BrowserJavaVersion: 1.6.0_24
Run by jpf at 19:32:10 on 2011-05-30
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.2939.1756 [GMT -4:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Disabled/Updated* {9FF26384-70D4-CE6B-3ECB-E759A6A40116}
AV: avast! Antivirus *Enabled/Updated* {C37D8F93-0602-E43C-40AA-47DAD597F308}
SP: avast! Antivirus *Enabled/Updated* {781C6E77-2038-EBB2-7A1A-7CA8AE10B9B5}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework\v3.0\W... Read more

Answer:Windows Recovery Virus - Start Menu Problem

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator&#... Read more

12 more replies
Relevance 57.4%

I recently had the Windows 7 Recovery virus. I was able to get rid of it using Malwarebytes anti-Malware, and then went into the control panel and unhid files and folders so I could see those again, but my start menu remains empty. I found an "unhide.exe" file online that other people had said worked, but it didn't work for me, so I don't know how to get my start menu back. I am using Windows 7 64-bit.

I followed the instructions and have a DDS text file, "Attach" file, and a GMER text file, although when I ran GMER it did not have the same options as in the instructions.

The instructions said to uncheck:
IAT/EAT
Drives/Partition other than Systemdrive, which is typically C:\
Show All (This is important, so do not miss it.)

These were all unchecked by default for me, but everything above "Services" was unchecked and grayed out so I could not select it.

DDS.txt:
.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 8.0.7600.16385
Run by Zach at 17:19:49 on 2011-05-19
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3894.2248 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\sys... Read more

Answer:Windows 7 Recovery virus start menu problem

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

14 more replies
Relevance 57.4%

I need to recover the above and have a coupl'a questions.

For recovery from <0> do I need the windows 7 disks., which I don't have.

Disk layout is:

Health (Active, Recovery)
C:\ (Healthy, boot)
Health (Healthy, Primary

Question is: Started the <0> recovery, faced with 3 menu's, which are.

From "Recovery of Factory Default Software"
we have

1. Recover to out of box state
2. Recovery without changing hard drive partitions
3. Recover to custom size partition.

Which one do I choose to get back to factory fresh image.

I figured it would be 1, why 2.

Thanks
Bob.

Answer:Satellite T135-S1309 recovery - which menu item should i choose

Choose option 1. Out of box is exact the same state how you got it after first start.
Of course, before you start recovery image installation back up all your important data.

2 more replies
Relevance 57.4%

Hi!

I am trying to restore my Satellite Z830-11H to factory settings by using the F8 menu before start-up.

However, when I try to click Toshiba Recovery Wizard I get the window where I should be able to choose which process I want (Recovery factory software OR Delete Hard disk) but instead I don't have any choices.

It's just blank. Have somebody encountered this problem before?
If you have other strategies to restore to factory settings I will be glad!

Answer:Satellite Z830-11H, no options in recovery wizard (F8 pre-startup menu).

Hi

Did you modify the HDD or did you delete some recovery folders, files from the HDD in the past?

Usually you should be able to start the HDD recovery by pressing F8, then choosing Repair my Computer -> Toshiba HDD recovery (last option)

In case the HDD recovery isn?t possible, the notebook could be recovered using Recovery Medium (DVD or USB flash memory stick).
Such medium could be created using Toshiba tool called Recovery Media Creator

2 more replies
Relevance 56.99%

i currently have a L70 laptop which until now has worked fine. But today my start up menu will not operate & i'm getting a "critical error msg " asking me to sign out ...... help someone

Answer:Satellite L70 - Start up menu does not operate

What system is currently running?

I presume there is some kind of system problem and I think that you should check if an common system troubleshooting would help you to fix it?

First of all I recommend you to check if you could set the OS to the early time point using the Windows Backup and Restore option?

Feedback would be appreciated.

1 more replies
Relevance 56.99%

Please, any help would be greatly appreciated - I am so frustrated my entire sunday has been consumed by this virus....
I followed instructions on another topic but have not been successful in restoring my programs menu.
Ran SystemLook as instructed, here is my log:

SystemLook 04.09.10 by jpshortstuff
Log created at 20:37 on 05/06/2011 by owner
Administrator - Elevation successful

========== dir ==========

C:\Users\owner\AppData\Local\Temp\smtmp - Parameters: "/s"

---Files---
None found.

C:\Users\owner\AppData\Local\Temp\smtmp\1 d------ [21:38 05/06/2011]
Default Programs.lnk ------- 1282 bytes [04:46 14/07/2009] [04:46 14/07/2009]
desktop.ini --ahs-- 442 bytes [04:37 14/07/2009] [04:46 14/07/2009]
Windows Update.lnk ------- 1266 bytes [04:37 14/07/2009] [04:37 14/07/2009]

C:\Users\owner\AppData\Local\Temp\smtmp\1\Programs d------ [21:38 05/06/2011]
Adobe Reader 9.lnk --a---- 2441 bytes [03:19 06/03/2011] [03:19 06/03/2011]
Apple Software Update.lnk --a---- 2519 bytes [05:31 07/11/2009] [21:03 03/01/2011]
desktop.ini --ahs-- 1748 bytes [04:41 14/07/2009] [03:56 28/05/2011]
Media Center.lnk --a---- 1345 bytes [02:26 01/09/2009] [02:26 01/09/2009]
Microsoft Office PowerPoint Viewer 2007.lnk --a---- 2557 bytes [00:56 17/09/2009] [00:56 17/09/2009]
Microsoft Works Task Launcher.lnk --a---- 1116 bytes [00:56 17/09/2009] [15:09 04/11/2009]
Mozilla Firefox.lnk --a... Read more

Answer:Help!! All Programs & Start Menu Empty after Windows 7 Recovery virus

One important question.
Is your computer clean by now?

5 more replies
Relevance 56.99%

I am having the same problem as mentioned in another topic- Got the Windows Recovery malware, ran MalwareBytes and removed the malware, used unhide.exe to show my files. My icons, start menu, and programs showed back up but all of the category files are empty (ex. Microsft Office> Empty). I ran unhide.exe several times with my antivirus turned off and still cannot manage to get them back. I saw a post by another user with insturctions on how to manually retieve/unhide them but he was on Windows 7/Vista and I am operating on Windows XP and am not sure how to do the same process.

Answer:Start Menu Categories Empty after Windows Recovery Malware

Can you post the logs for Malwarebytes Anti-Malware and also have you ran and temp file cleaner programs?

4 more replies
Relevance 56.99%

This is kind of a nasty little bugger here. I got 2 computers doing this. First they got a Windows XP Recovery Popup wanting me to do a scan and register the program and buy it, I DID NOT DO THIS. when I clicked cancel it then rebooted the computer. Under the user it hides the desktop icons, removes the quick launch Icons but leaves the toolbar for the quick launch. It then also disables the task manager and right click on the desktop. It hides the contents of the computer. This is all I had seen that it had done, I then ran my malwarebytes anti-malware program and scanned the computer.

Here is the Log contents:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6788

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/6/2011 12:45:52 PM
mbam-log-2011-06-06 (12-45-32).txt

Scan type: Full scan (C:\|)
Objects scanned: 340495
Time elapsed: 1 hour(s), 17 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\Disable... Read more

Answer:Windows XP Recovery, Internet Redirects, Start Menu Empty

Welcome aboard First of all, your MBAM log says "No action taken".Re-run MBAM "Quick scan" and FIX all issues.Post new log.When done...Download MBRCheck to your desktopDouble click MBRCheck.exe to run (Vista and Windows 7 users, right click and select Run as Administrator).It will show a black screen with some data on it.Enter N to exit.A report called MBRcheckxxxx.txt will be on your desktopOpen this report and post its content in your next reply.=========================================================================Please download Rootkit Unhooker from one of the following links and save it to your desktop.Link 1 (.exe file)Link 2 (zipped file)Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.Double-click on RKUnhookerLE.exe to start the program.
Vista/Windows 7 users right-click and select Run As Administrator.Click the Report tab, then click Scan.Check Drivers, Stealth, and uncheck the rest.Click OK.Wait until it's finished and then go to File > Save Report.Save the report to your Desktop.Copy and paste the contents of the report into your next reply.-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside it... Read more

4 more replies
Relevance 56.99%

Hello,

Thank you very much for your help! I got the Windows Recovery (fakealert!grb) trojan on Sunday and used killd.exe, malwarebytes, and unhide to clean up. I run McAfee Internet Security Suite but it did not detect it. I think it is gone now, but I cannot be sure. I have made a complete system image backup to an external drive after running the cleanup programs. I do not have a backup from before the attack. Now I cannot see the shortcuts on my Start Menu. A few are there in Recent Programs, but in All Programs all I see are the folder names for installed apps. If you click on these folders they report <empty>. I have not checked everything, but I seem to be able to run programs if I go to their .exe directory and run them from there.

Windows 7 Home Premium Edition 64-bit

DDS.TXT:
.
DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by Mary at 10:51:26.96 on Tue 05/03/2011
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3838.2302 [GMT -5:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32�... Read more

Answer:After removing Windows Recovery FakeAlert cannot see Start Menu Items

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about y... Read more

10 more replies
Relevance 56.58%

What key must I press on my Satellite Pro M70-220 during startup of Win XP, in order to get into the "Advanced Start Menu" - that is, the menu that gives various boot options, such as Safe Mode, Last Good Startup Congiguration, Normal Windows Startup, etc. ?

On my old Satellite 5105-S702 laptop it was the F8 key, but pressing the F8 key on my Pro M70 does not appear to bring up the "Advanced Start Menu".

The Advanced Start Menu came up on its own a couple days ago, after an abnormal shutdown, so it would appear that it does exist on the Pro M70.

Thanks for any advice anyone can offer.

AlanCB

Answer:Satellite Pro M70-220 - how to start Advanced Boot Menu

Hi

The Advanced Boot Menu can be reached pressing the F8 button.
It?s a Windows based menu and it?s no matter what notebook it is.
It should work on all computers.

Maybe you cannot enable the Advanced Boot Menu because the Windows OS is muddled up.

3 more replies
Relevance 56.17%

so i used about 25 different programs, including combofix, and i can't find any more remnants of the virus. i used unhide and a program called usbshow, and all of my menus and programs are no longer hidden. the problem is only that the actual shortcut icons are still missing. before i spend another 3 hours making all new shortcuts, i wanted to see if anybody here knew anything that could help. i you need me to attach logs or reports i have no problem with that.

i searched over a dozen similar topics, and the ones that were successfully completed never said how they got the icons to show back up.

thanks a bunch..

Answer:Windows Recovery Virus Eliminated But Start Menu Icons Are Still Missing

Let's see, if we can find your shortcuts...Please download SystemLook from one of the links below and save it to your Desktop.Download Mirror #1Download Mirror #264-bit users go HEREDouble-click SystemLook.exe to run it.Vista\Win 7 users:: Right click on SystemLook.exe, click Run As AdministratorCopy the content of the following box into the main textfield:

:folder
%Temp%\smtmp\4
%Temp%\smtmp\2
%Temp%\smtmp\1

Click the Look button to start the scan.When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.Note: The log can also be found on your Desktop entitled SystemLook.txt

25 more replies
Relevance 56.17%

so somehow I caught the malware program known as Windows 7 recovery. As per its standard operations it made my computer seem like it was having a bunch of issues, hid all the files on my hard drive, removed my background, etc. I followed a removal guide I found here on bleeping computer and it did rid of me of that annoying malware. A lingering problem I am still experiencing is that all my start menu items are missing. For example there is a folder for Microsoft office, but when you open it it shows as empty, but if I open a Microsoft office file like say a word file the program opens as normal. I have run the unhide.exe file a couple of times, and shutdown my firewall and maleware protection, but to no avail the start menu items still seem to remain hidden. I'm hoping someone on here has a solution. Thanks!

Answer:Removed Windows 7 recovery malware, but start menu items still missing

Tutorial to 'restore default' http://www.sevenforums.com/tutorials/135246-start-menu-all-programs-windows-7-restore-default-shortcuts.html

1 more replies
Relevance 56.17%

Hello - I was told to start a new thread here by one of your admins, Broni. My previous thread with him is http://www.bleepingcomputer.com/forums/topic402860.html/page__st__15

I recently was infected with the Windows Vista Recovery virus. I followed the posts on this board, ran Rkill and MBAM, which removed the virus (or so I believe). Broni walked me through getting my desktop icons back. However, for some reason, my start menu shortcuts all appear as "empty", despite the shortcuts appearing in their appropriate places in the Program Data directory.

My DDS log follows below. I could not post a GMER log, as none was available at the end of the scan, nor could I check any boxes in GMER such as system, sections, etc.

Any help you can give me towards getting my start menu back would be greatly appreciated.

Thank you,
Dan

.
DDS (Ver_2011-06-12.02) - NTFSAMD64
Internet Explorer: 7.0.6001.18000
Run by Dan at 22:40:54 on 2011-06-11
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.6141.3333 [GMT -4:00]
.
AV: AVG Anti-Virus Free *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Enabled/Updated* {61CDFD9D-3CAC-9270-C6FC-52325ACB795B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Program Files (x... Read more

Answer:Windows Vista Recovery Virus - Missing Start Menu programs

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.----------------------------------------------Download and run Unhide. This will find and restore anything the malware has hidden.

10 more replies
Relevance 56.17%

Hello. I recently had the Windows Vista Recovery virus. I came here, followed the tutorials, ran rkill, MBAM and unhide, which cleaned everything out and got me most of my icons back. I believe is am virus free as subsequent scans have all come back negative.

My problem now is the start menu programs. I ran the xcopy batch script in http://www.bleepingcomputer.com/forums/topic398441.html/page__st__15 . I did the "take ownership" routine before x-copying all the shortcuts. Now, all my shortcuts are present in the c:\program data directory, and the folders are in the start menu, but almost all of them are empty.

I know I'm close to the end here, but I just can't figure out why the shortcuts wont display. Any help you can give is much appreciated.

Thank you,
Dan

Answer:Windows Vista Recovery Virus - Missing Start Menu programs

Let's run one more scan...Please download Rootkit Unhooker from one of the following links and save it to your desktop.Link 1 (.exe file)Link 2 (zipped file)Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.Double-click on RKUnhookerLE.exe to start the program.
Vista/Windows 7 users right-click and select Run As Administrator.Click the Report tab, then click Scan.Check Drivers, Stealth, and uncheck the rest.Click OK.Wait until it's finished and then go to File > Save Report.Save the report to your Desktop.Copy and paste the contents of the report into your next reply.-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".

20 more replies
Relevance 56.17%

Hello,

Yesterday I contracted the Windows Recovery virus on my Windows 7 64-bit laptop. I followed the instructions in your topic about this virus. I killd.exe the virus, ran MalwareBytes, then unhide.exe. This was excellent and I thank you all for recovering my computer! After a few reboots, though, I am still not able to see my usual shortcuts to programs in the Start Menu. The folders are there for all my items, but they are <empty> when you click to expand them. I could use some help. I think some of my desktop items are also missing, but I cannot be sure. Let me know what information you would like to have and I'll rush to provide it.

Thanks!

Answer:Start Menu Shortcuts missing after Windows Recovery Virus Fixed

Hello,Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Orange Blossom

2 more replies
Relevance 55.76%

Ever since I have had my laptop (PSL33E) when I tap the touchpad to select something sometimes the Vista start menu comes up which is really annoying.

Anyone else had this problem?

Answer:Satellite L30-105 - tapping Touchpad Vista start menu comes up

> when I tap the touchpad to select something sometimes the Vista start menu comes up

I think this is nothing unusual because the touchpad area or corners can be configured randomly.
I recommend checking the touchpad configuration and if you want disable some ?annoying? functions or features.

The touchpad configuration should be found in the control panel -> mouse -> properties or advanced.
I cannot remember the exact way where to find these options.

Play a little bit around?

3 more replies
Relevance 55.76%

Hey all, this is my first post here, so please be gentle.

Problem summary:
A client of mine (I'm an IT summer temp in a production facility) recently contracted the Windows 7 Recovery virus and contacted me to fix it. Having encountered the XP version recently and resolved the issue, I was able to easily remove the virus and associated rootkit. The difference this time was that unhide.exe failed to restore the start>all programs menu shortcuts, although it did manage to restore the folder structure. I read through and followed the instructions of another thread here: http://www.bleepingcomputer.com/forums/topic399676.html which did not resolve the issue. The output given by SystemLook is as follows:

SystemLook 04.09.10 by jpshortstuff
Log created at 09:14 on 09/06/2011 by debra
Administrator - Elevation successful

========== dir ==========

C:\Users\debra\AppData\Local\Temp\smtmp - Parameters: "/s"

---Files---
None found.

C:\Users\debra\AppData\Local\Temp\smtmp\1 d------ [17:43 08/06/2011]
desktop.ini --ahs-- 442 bytes [04:49 14/07/2009] [05:01 14/07/2009]

C:\Users\debra\AppData\Local\Temp\smtmp\1\Programs d------ [17:43 08/06/2011]
desktop.ini --ahs-- 1130 bytes [04:54 14/07/2009] [14:23 31/05/2011]

C:\Users\debra\AppData\Local\Temp\smtmp\1\Programs\Accessories d------ [17:43 08/06/2011]
Desktop.ini --a... Read more

Answer:Windows 7 Recovery virus, unable to restore start menu programs list

Unfortunately, it looks like you'll have restore everything manually.You can restore the defaults for the Start Menu and Administrative Tools as follows:Windows 7: Restore Default Shortcuts in Start Menu All ProgramsVista: Restore Default Shortcuts in Start Menu ProgramsRestore the Administrative Tools folder with vista_ultimate_admintools.zipTo manually recreate "All Programs" entries, follow these steps...Download App PathsDouble click on AppPaths.exe to run the program.Keep the program open.In this example I'll recreate an entry for Avast antivirus program.Go Start>All Programs.Right click on Avast entry, click "Properties".NOTE. Make sure, you right click on Avast program, NOT on Avast folder.You'll see this window:Due to the damage caused by the infection, you'll find "Target" box empty.Go back to AppPaths window and find Avast entry.Right click on Avast line, click "Edit".A pop-up window will open:Highlight everything in "Path" box, right click on it, click "Copy"Go back to Avast "Properties" window, right click inside "Target" box, click "Paste".IMPORTANT! Add quotation marks at the beginning of the path and at the endClick OK and you're done.In case, program's link shows as (empty):Open Windows Explorer, navigate to Avast folder in Program FilesRight click on Avast ".exe" file, click "Create shortcut":Copy that shortcut, go back ... Read more

3 more replies
Relevance 55.76%

Hi, I just want to let you know that I did search and tried everything I could. But now I need professional assistance and reviewing my available logs.Edit: Did I post this in the wrong section? Sorry for any inconvenience this may have caused. I was going to repost, but I can't find the delete button on this forum.This computer is Windows XP Home ver 2002 with Windows SP3One day, all of a sudden the screen went black, everything became hidden.Phase1I booted to save mode with networking. IE is the only icon visible on the desktop.I could not open application, so I pressed cntrl+alt+del to get to Task Manager. I noticed an iexplore.exe running under the processes tab. I closed this process, and I could now run applications.I ran rkill and malwarebytes then restarted to normal and everything was still black and hidden. I then went to control panel through start button to unhide the files manually. When I clicked on the CP icon a box appeared "hkey_local_machine software bvrp software inc. modem on hold" in the title, and in the field it said "Key is missing!!!" But after I closed the box, it took me to the CP and I manually unhide the files. However, that did not work for the desktop, but I would see the files shaded in My Documents.------------Phase2I booted back to safe mode with networking.I closed iexplore.exe I re-ran rkill and malwarebytes. I then ran UnHide.Note: I had to run Unhide twice, as it got messed up the first time ... Read more

Answer:iexplore.exe virus? fake system recovery removed and start menu not working

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

3 more replies
Relevance 55.35%

I was used to rename file and folders by clicking the right button of the mouse or touchpad set and choosing rename.
With my new Satellite L630, if I click the right button, the menu with the options does not appear.

It does appear when I right-click on ay other file or folder, but not on the start menu. I also cannot drag any item inside of the start menu.
So i cannot personalize it at all (tried with F2 already, does not work neither)

What should I do to rename and drag start menu items?

Thank you for your kind contributions,
Walter

Answer:Satellite L630 - How to rename files or folder in Start Menu

Hi mate

I assume you are using Win7. Right?

The files (programs) which appear in the Start Menu cannot be renamed.

You can rename ONLY the folders.
If you click on ?All Programs? then you should see also some folders there.
Click right on Folder and there you should see the option Rename.
Choose this and then you should be able to rename the folder?

18 more replies
Relevance 55.35%

Followed the article posted on the site to remove the virus, removed, however the start menu programs icons / shortcuts are gone. Do i have to recreate them myself or is their a way to recover them.

Answer:Windows Recovery Virus with TDDS Rootkit removed Start Menu Programs Shotcuts

Let's see, if your computer is fairly clean.Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log can also be found here:C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txtOr at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt=========================================================================Download aswMBR to your desktop.Double click the aswMBR.exe to run it.Click the "Scan" button to start scan:On completion of the scan click "Save log", save it to your desktop and post in your next reply:NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

1 more replies
Relevance 54.94%

Hi guys.

I have Toshiba Satellite S50-B-12Z
I can't start recovery.

When I press 0 key during sys start, Information about recovery comes up.
I answer YES to question if I want to continue recovery and after that system comes up as normal just takes a bit longer.

What happen? I remember I managed to enter recovery menu once but can't remember how.

I taught maybe I deleted partition by mistake but partition magic shows it is still there (status unused).

Any ideas why recovery menu won't come up?

Answer:Satellite S50-B-12Z - Recovery won't start

Hold F12 during power up to view the boot menu.

If "HDD Recovery" is missing, or it fails to load, it means the recovery partition has a problem.

You can order recovery discs from the Toshiba website.

1 more replies
Relevance 54.53%

When you tap the mousepad in the lower left corner, and regardless of where the curser is, the start menu opens.
Is this correct, or is there a problem....

I am using Vista operating system.

Answer:Start menu opens when I tap lower left corner on Satellite U300

Did you take a look into the user manual which is preinstalled on the notebook?

I think there you should find some information about the touchpad properties and the configuration. I presume the touchpad was configured and different settings are assigned to the touchpad area!!!

So I am 101% sure that this is not a fault ;)

Enjoy you notebook

1 more replies
Relevance 54.53%

I need a new keyboard for my L500 and found out, that the keyboad of the P200 (and some other models) seems to be the same (105 keys, num pad, 2 win keys). Are those keyboards 100% compatible or do they just look the same?

Answer:Satellite L500 and Satellite P200 - compatible keyboards?

Hi

In my opinion this question is for Toshiba service and not for user-to-user forum.

Anyway I think that both keyboards are not the same and you should order 100% identical keyboard designed for your notebook model.

Question is: why do you look for keyboards for old notebook models if you can order new one for L500.
On eBay you can get it quite affordable.

5 more replies
Relevance 54.53%

I have Windows XP Pro, SP2.

I have a situation where a program shows on "All Programs" but not in C:\Documents and Settings\username\Start Menu\Programs or C:\Documents and Settings\All Users\Start Menu\Programs in Explorer. How can I see that shortcut or whatever in Explorer?

Also, on C:\Documents and Settings\username\Start Menu\Programs and C:\Documents and Settings\All Users\Start Menu\Programs there appear items (files, shortcuts, whatever) of the same name. What's going on here?

Thanks,

royeo
 

Answer:Program shows on "All Programs but not on username Start Menu or All Users Start Menu

6 more replies