Computer Support Forum

Computer keeps restarting when tying to open regular/safe mode?

Question: Computer keeps restarting when tying to open regular/safe mode?

I have an HP desktop, and I was on my computer. My foot accidentally hit the power strip off (which everything was plugged in to).
For some reason, every time I try to turn the computer back on, the blue HP screen comes up, then the black screen which asks me if I wanted to open in (safe mode, safe w/ networking, safe w/ command prompt, or open windows normal)
Whenever I click safe mode or open normal, it takes me to the Windows XP loading...

It loads, however when it's done loading, the computer RESTARTS! and does the same things again...
Perhaps it was a disk failure? What can I do to fix this?

Please help!

Relevance 100%
Preferred Solution: Computer keeps restarting when tying to open regular/safe mode?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Computer keeps restarting when tying to open regular/safe mode?

as you start the computer, try pressing the F8 key up and down to see if you can get in to safe mode that way.

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Hi i really need some help. I got a virus notification from mcaffee saying i have trojandownloader:win32/renos.dz and i selected remove and thought it would be fine. But the next day the computer kept restarting and ie and mozilla would not open. They only opened in safe mode with netoworking so i tried to download virus protection but when i tried to install it the computer would restart so i renamed the programs which it worked for so i could install it. I installed malware and it got rid of some files but it has not solved the issue. Also when in safe mode and using the internet the page always redirects to other pages like smartbizsearch and the internet just does not function properly. I downloaded HiJackThis from safe mode and renamed it so i could use it. I downloaded dds as instructed and here my log for it:DDS (Ver_09-05-14.01) - NTFSx86 NETWORK Run by Himesh at 16:00:46.10 on 03/06/2009Internet Explorer: 7.0.6001.18000Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.44.1033.18.3000.2377 [GMT 1:00]SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC: ... Read more

Answer:Cannot open IE or Mozilla in normal mode has to be in Safe Mode and computer keeps restarting

The logs from before were done in safe mode these are the ones from normal mode.DDS log:DDS (Ver_09-05-14.01) - NTFSx86 Run by Himesh at 16:27:33.45 on 04/06/2009Internet Explorer: 7.0.6001.18000Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.44.1033.18.3000.1826 [GMT 1:00]SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\System32\svchost.exe -k NetworkServiceC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\SLsvc.exeC:\Windows\System32\spoolsv.exeC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Windows\system32\agrsmsvc.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Progra... Read more

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Hi,
 
I think I may be infected or something. My computer won't open in regular mode, it's eventually goes to a black screen. However I can open in Safe Mode. Any ideas if this is an infection or just a malfunction with the lap top?
 
Thanks,
Ted

Answer:Won't let me open regular way, only in Safe Mode

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to t... Read more

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I'm working on a coworkers computer that runs Vista 64 Professional, and we cannot get Outlook to run. Here are the errors that its given me.

1. Microsoft Outlook has stopped working (A problem causes the program to stop correctly. Windows will close the program and notify you if a solution is available.).

2. Outlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode.

3. Outlook failed to launch in safe mode. Do you want to start Detect, and repair?

- It still wont run, and I've tried these commands in Run:

outlook /clearviews: Gave me the error "the command line arguement is not valid. verify the switch you are using."

outlook /safe: Gave me error 3 that I noted above.
- Then I tried repair in the Programs/Features section, and that didnt seem to have any effect.

- I've also looked in the task manager to make sure that I was not running multiple instances of the application.

- I tried to reinstall w/out uninstalling (she doesn't want to lose any of her saved information).

This is a new thing that just started happening after the weekend, and my guess is that its due to one of the automatic updates?

Answer:Outlook 2007: Wont open in regular, or safe mode.

This morning I tried to repair using the Outlook 2007 disks, and I noticed as soon as I run the disk I get the error...

"dwdcw20.dll has stopped working"

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Hello,
I have this problem with my laptop - sometimes I cannot login - after choosing the user the screen freezes or after logging in it works only for a few minutes in regular mode (I can do things over those minutes like open firefox, but I cannot open folders, sometimes I can open the task manager or even some programs) but then it freezes and I have to shutdown the computer manually by pushing the power button. When I tried pushing crtl+alt+del I got a message "The logon process was unable to display security and logon options when ctrl+alt+delete was pressed. If the operatin system does not respond, press esc or restart the computer by using the power switch". I don't know if this helps, but I try to add as much as I can. Sorry it it's not relevant - my knowledge about computers and IT is minimal.
The computer runs fine in safe mode.
So I tried system restore to a week before when the computer was still fine and it didn't work. So I reinstalled a graphics driver (Intel HD Graphics Driver) as I found on the internet that similar problems got fixed by reinstalled videocard drivers. And it worked, everything started to run smoothly again in the regular mode. As normally I allowed windows updates and after restarting my computer, the problems came back.
I assumed that the problem was the updates so I uninstalled most of them (KB2930275; KB2923961; KB2925418; KB2929755; KB2929733 and KB2918077) but the problem was still there and I was unable to unin... Read more

Answer:Solved: Computer freezes in regular mode but works in safe mode

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Hi, I'm having some problems fixing my bleeping computer (Windows 10 desktop computer, to be specific) and could use some assistance.
 
On Friday 15 December 2017, my computer ran fine when I woke up and used it for a few minutes in the morning. Before that date, I had very few problems with my computer running; the biggest issue was some freezing occurring while playing games demanding on processing power such as Civilization 5. However, I don't believe that is related to my current issue, as I last played it on Sunday 26 November 2017, and I had no issues with it on that day.
 
When I returned home later that day (15 December), I found my computer stuck on a blue screen. I'm not sure quite what happened, as my computer was not used during the day at all. I restarted several times, but I was not able to even make it to the user login screen before getting a blue screen. I've received error code 0xc0000142 for every blue screen.
 
Startup repair did nothing to resolve the situation. I am still able to run my computer in safe mode with networking and that's how I'm writing this post. For the past two weeks, I've been using safe mode to use my computer. I've looked online for solutions, but haven't gotten much. I've had some problems in safe mode with random freezes, but at least the computer runs most of the time, although with limited functionality.
 
My research led me to trying Windows + R and opening msconfig.exe and disabling all services that were not... Read more

Answer:BSOD - Computer runs in safe mode, not regular mode

If you work OK in Safe Mode - but not in normal mode, it's most likely a software problem.
Hardware problems are possible, but nowhere near as likely as a software problem.
 
First thing I'd suggest is trying a clean boot.  It's similar to Safe Mode - but works in normal mode by disabling stuff.
It's also similar to disabling the services - but you'll disable more when doing a clean boot.
If a clean boot fixes the problem - then the problem was caused by one (or more) of the things you disabled for the clean boot.
Then it's just a matter of re-enabling things one at a time until you find the problem.
Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
 
Backup your stuff now.  There's no telling exactly what the problem is - so a backup is the best way to be prepared in case the system dies on you suddenly.
 
If this doesn't work, then post back and we'll ask for some reports to try and figure out what's going on.
Good luck!
 

 

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I am running vista 64bit after my son in law tried to install a game on my computer it started locking up. I can boot into reg mode and everything is fine for about three minutes, but then it locks up and nothing works except the mouse pointer moves but you can't click on anything or type. When I boot into safe mode with networking everything seems fine, I can get on the internet and do anything you can normally do in safe mode.

Answer:computer freezes in regular mode but not safe mode

Have you tried a system restore yet?

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Relevance 86.51%

I can't start up the pc at all,

1. when starting the pc
We apologize for the inconvenience but windows did not start successfully. A recent hardware or software change might have cause this. Start in :
safe mode
safe mode with networking
safe mode with command prompt
last known good configuration
start normally

doesnt matter what i do I get a black screen with windows logo and the scrolling thingy(the first thing that comes up when it boots normally) and within about half a second it automatically shuts down and restarts.
------------------------------------------------------------------------------------------------------------------------------------------------------
2. if I do F-10 system recovery i get this error message:

The section IDA_CREATE_USER_DRIVE_U does not contain a valid dialog template. after I lick OK it shuts downs and restarts the pc again
------------------------------------------------------------------------------------------------------------
3. if I do Microsoft Windows Recovery Console

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first you've seen this stop error screen (more like the 31st :|) restart your computer. If this screen appears again, follow these steps:
Disable/uninstall anti virus, disk defragmentation, or backup utilities,. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK/F to check for hard drive corruption, and the restart ... Read more

Answer:computer won't start in regular/safe mode

System manufacturer and model?

Louis

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Hi,I have very strange problem.My Desktop is running fine in safe mode.But when i try to boot in normal mode it restarts again and again.What i tried to fix the Prblm ?System Formatted several timesTried different OS like vista, XPTried changing graphic cardfull syastam scan by kaspersky and bitdeffenderPC configurationCore 2 duo 2.2 GhzIntel 965RY desktop board2 GB Single DDR 2 667 Mhz Kingston MemorySeagate 320 GB sata Hard DriveN-vedia 7400 GT 512 MB graphics CardPLz help.

Answer:Computer running fine in safe mode but restarting in normal mode

you try format OS.. then install fresh  window XP..

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Safemode works fine, freezes in seconds after a normal reboot. The online scanners caught some bugs, but the problem is still there. Help would be appreciated!

Logfile of HijackThis v1.99.1
Scan saved at 7:38:16 PM, on 7/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R3 - URLSearchHook: (no name) - {1C78AB3F-A857-482e-80C0-3A1E5238A565} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O... Read more

Answer:Computer only works on safe mode, crashes in seconds during regular reboot

By the way, I'm running XP Professional Version 2002 with Service Pack 2. Let me know if you need any other information. Thanks!

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My parents' computer keeps restarting without getting completely loaded. The computer is running Microsoft XP Home Edition and Service Pack 1. The only way to keep it from endlessly restarting is to put it in Safe Mode. I scanned the computer with AVG Anti-Spyware and it was infected with a couple of Trojan viruses. They were Trojan.Kolweb.j located at C:\WINDOWS\system32\durvilz.dll and Trojan.Small located at C:\WINDOWS\system32\wtstr.exe. I deleted both of them. The computer continued restarting unless I went to Safe Mode.Then I tried to run some other spyware scans on it that were previously installed on their computer (Spybot and Ad-Aware), but they wouldn't scan without getting updated Virus Definitions, which required getting connected to the internet. I still cannot get connected to the internet because it won't let me start Safe Mode with Networking, so I can't run any of the other internet scanners.I haven't been able to go step by step through the proper processes, but was told that it was ok to post the HijackThis log here. I've been posting in the forum Am I infected? What do I do? and was directed here. Here's the link to that thread: http://www.bleepingcomputer.com/forums/t/134938/computer-keeps-restarting-and-will-only-run-in-safe-mode/Here is my HijackThis log, thanks in advance for the help:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 2:52:14 PM, on 3/11/2008Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00... Read more

Answer:Computer Keeps Restarting And Will Only Run In Safe Mode

Hello MondiBlue and welcome to the BC HijackThis forum. Let's see what we can find.Before running a new scan let's clean out the temporoary folders. Download ATF Cleaner to your Desktop.Double-click ATF-Cleaner.exe to run the program.Click Select All found at the bottom of the list.Click the Empty Selected button.If you use Firefox browser, do this also:Click Firefox at the top and choose Select All from the list.Click the Empty Selected button.NOTE : If you would like to keep your saved passwords, please click No at the prompt.If you use Opera browser, do this also:Click Opera at the top and choose Select All from the list.Close ALL Internet browsers (very important).Click the Empty Selected button.NOTE : If you would like to keep your saved passwords, please click No at the prompt.Click Exit on the Main menu to close the program.Now download OTScanIt.exe to your Desktop and double-click on it to extract the files. It will create a folder named OTScanIt on your desktop.Note: You must be logged on to the system with an account that has Administrator privileges to run this program.Close ALL OTHER PROGRAMS.Open the OTScanIt folder and double-click on OTScanIt.exe to start the program (if you are running on Vista then right-click the program and choose Run as Administrator).In the Drivers section click on Non-Microsoft.Under Additional Scans click the checkboxes in front of the following items to select them:Reg - BotCheck
File - Additional Folder Scans
Do not change any other ... Read more

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My parent's computer kept restarting without getting completely loaded. The only way to keep it from endlessly restarting is to put it in Safe Mode. I scanned the computer with AVG Anti-Spyware and it was infected with a couple of Trojan viruses.They were Trojan.Kolweb.j located at C:\WINDOWS\system32\durvilz.dll and Trojan.Small located at C:\WINDOWS\system32\wtstr.exe. I deleted both of them. The computer continued restarting unless I went to Safe Mode.Then I tried to run some other spyware scans on it, but they wouldn't without getting updated Virus Definitions, which required getting connected to the internet. I still cannot get connected to the internet because it won't let me start Safe Mode with Networking.Anyone have any suggestions on how to remedy this problem? Thanks in advance.

Answer:Computer Keeps Restarting And Will Only Run In Safe Mode

Hello MondiBlue,In order to assist you we need additional information.What is your operating system: Windows XP, Vista, etc.?Then I tried to run some other spyware scans on itWhat were the names of these programs?What other security programs, besides AVG AntiSpyware are installed? Please name them.Orange Blossom

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My brother attempted to install Windows Media Center on his computer, the computer then restarted and now keeps restarting right after the first screen, the "PRESS DEL TO ENTER SETUP" one with the energy saver icon.

I tried to enter safe mode, all I got was the same restarting, even in safe mode. It seems Windows cannot load up

He is running on XP. Please help.

Thank you!
 

Answer:Computer keeps restarting, Cannot get into safe mode!

Darn, so no one has any suggestions?
 

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I tried to reinstall Windows XP (XPprofessional instead of XPhome), and all went well untill my computer had to restart for setup. When the computer restarted I got the message: "Windows XP setup cannot run under Safe Mode, Setup will restaret your computer"
(I think I should have done the XP installation in the normal mode, shouldn't I)
But even when I choose "Start up in Normal configuration"(or something like that)in the Windows Advanced Option Menu, while restarting, It starts up in the safe mode.
So now my computer KEEPS RESTARTING IN SAFE MODE

Please Help me!!
 

Answer:Computer keeps restarting in safe mode after reinstalling XP

Be sure when your computer restarts you have your CD drive set as your first boot device. And then press the key to boot from the CD when it tells you to.
 

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i am using windows 8 suddenly my computer started restarting no error and no messagessteps taken:checked for viruses, memory test,windows diagnostic tools,etc found nothingFinally Changed My Operating System to Windows 7 Ultimate Even Then Computer Keeps Restarting but works fine safe modeThought it is a Hardware Problem swapped my hard disk and ram with my friends my hard disk and ram working fine in his system but when i try to check his hard disk and ram there is no display and i checked with my hard disk and ram still there is no displayi have given my motherboard in servicing center and got it today got display and the computer keep restarting but works fine safe mode don't know whats the problem Please any one HelpDetails of PC Desktop:OS: Windows 7 Ultimate 32 bitProcessor: Intel i3-2100 CPU @ 3.10 GHz RAM: 4gb

Answer:Computer Keeps Restarting but works fine in safe mode

I moved this out of the FAQ section...

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i am using windows 8 suddenly my computer started restarting no error and no messages

steps taken:

checked for viruses, memory test,windows diagnostic tools,etc found nothing

Finally Changed My Operating System to Windows 7 Ultimate Even Then Computer Keeps Restarting but works fine safe mode


Thought it is a Hardware Problem swapped my hard disk and ram with my friends
my hard disk and ram working fine in his system but when i try to check his hard disk and ram there is no display and i checked with my hard disk and ram still there is no display

i have given my motherboard in servicing center and got it today got display and the computer keep restarting but works fine safe mode

don't know whats the problem Please any one Help

Details of PC Desktop:
OS: Windows 7 Ultimate 32 bit

Processor: Intel i3-2100 CPU @ 3.10 GHz

RAM: 4gb

Answer:Computer Keeps Restarting works fine safe mode

Hello Sudheer, and welcome to Seven Forums.

Since it works fine in safe mode, you might troubleshoot with a clean startup to see if it may reveal a culprit.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,
Shawn

2 more replies
Relevance 79.54%

Hi,
I dont know how it happend, ok well acually i have a fairly good idea how, about a week ago i got a virus and it stopped my computer from stating up normally, it kept reseting on the windows XP loading screen, so i went into safe mode ran my virus busters one after the other, they picked up a few things but didnt fix my restarting problem. It was then that i remembered that when somthing like this happends it usally means that kernel32.dll is gone or corupted so i did what fixed a problem like this last time, i got my windows XP disc and followed the instructions i had in one of my books to fix this problem. The instructions were as follows
Start the Recovery Console. If you do not have the Recovery Console installed, start it from the Windows XP CD. To do this, follow these steps:
a. Insert the Windows XP CD, and then restart the computer. If you are prompted, select any options that are required to start from the CD.
b. When the text-based part of the Setup program starts, follow the instructions that appear on your screen. To select the repair or recover option, press R.
c. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the recovery console.
d. When you are prompted, type the Administrator password.

At the command prompt, type cd system32, and then press ENTER.
Type ren kernel32.dll kernel32.old, and then press ENTER.
Type map, and then press ENTER.
Note the drive letter that is assigned to the CD-ROM driv... Read more

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PLEASE HELP!
My internet will not work in regular mode, only safe mode with networking. My trading platform works perfectly in regular mode so I know my connection is ok. I have done HijackThis and have come up with this report..

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:19:52 PM, on 10/10/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Big Wayne\Desktop\HijackThis.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Fil... Read more

Answer:[SOLVED] Internet explorer will not work in regular mode, only safe mode w/networking

Quote:





Originally Posted by wleger2981


PLEASE HELP!
My internet will not work in regular mode, only safe mode with networking. My Norton is out of date as well, but as soon as I get back up and running I will install a newer version..ANy help on this matter is greatly appreciated..




Please do not post your Hijack this logs here. Due to Forum Rules we cannot assist in malware removal here. Have you tried a different browser (Chrome, Firefox etc)? When you say IE only works in Safe Mode with Networking, Do you mean you boot the computer normally and use IE (safe mode) or are you booting the computer into Safe Mode with Networking? In other words you can't boot normally?
If you feel you are infected, please click on the Virus/Trojan link in my signature and post there for more help.

4 more replies
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Some photos and mail seen only SAFE mode - - but not regular mode in BOTH Internet explorer AND Firefox. Hi for some reason I am no longer able to look at Just SOME photos on web sites on this One Win7 computer, nor See my email in Yahoo main INBOX , , , unless I am in SAFE mode. Not sure how to tell what I did wrong or if missing dlls or other settings. But does work ok just in SAFE mode. However I also get the Blue screen of death once in a while. Below is what I got when doing the "hijack scan" Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:09:06 PM, on 4/23/2013 Platform: Unknown Windows (WinNT 6.01.3505 SP1) MSIE: Internet Explorer v10.0 (10.00.9200.16537) Boot mode: Normal Running processes: C:\Program Files (x86)\ASUS\AI Suite II\AsRoutineController.exe C:\Program Files (x86)\ASUS\ASUS Instant On\AsInstantOn.exe C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe C:\Users\JIMMY\AppData\Local\Akamai\netsession_win.exe C:\Users\JIMMY\AppData\Roaming\SearchProtect\bin\cltmng.exe C:\Users\JIMMY\AppData\Local\Akamai\netsession_win.exe C:\UPS\WSTD\WSTDMessaging.exe C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe C:\Program Files\TRENDnet\TEW-641PC_TEW-643PI\WlanCU.exe C:\Program Files (x86)\ASUS\ASUS Easy Update\ALU.exe C:\Program Files (x86)\ASUS\AI Suite II\EPU\EPUHelp.exe C:\UPS\WSTD\UPSNA1Msgr.exe C:\Program Files (x86)\Nuance\PDF Viewer Plus\pdfPro5Hook.exe C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe C:\Program Files (x86)\ControlCent... Read more

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This is a follow up to
http://www.bleepingcomputer.com/forums/topic403398.html

SweetTech just helped me clear out some malware and referred me to this forum when I ran into some interesting issues with Safe Mode:

1. I could not log into safe mode as administrator, it stalled at "getting personal settings". I am able to log on with as my regular user though.

2. In Safe Mode my C drive has 2 Gigs more of free space than in regular mode (is that normal? I though what's on the drive is on the drive no matter what mode I use...)

I have an HP Pavilion Laptop running WinXP SP3.

Many thanks for your input and advice!

Answer:Difference in disk space between Safe Mode and Regular Mode

In Safe Mode my C drive has 2 Gigs more of free space than in regular modeHow are you reading this , or from what program.I think this is only due to being in Safe Mode and in Safe mode you are not using all processes compared to Normal mode.Is the first item an issue for you, then you could have asked S /Tech during her help.Thank You -

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Just a general question:1. When doing a routine scan for viruses and malware, etc. (and just generally speaking), is it better to scan in safe mode or regular mode? 2. If you scan in safe mode, is there anything that wouldn't show up (that you could potentially miss) that *would* show up in regular mode? 3. Or is safe mode just better all around, and everything is covered (plus more) that you'd find with scanning in regular mode?(I'm referring to scanning with AVG A/V, AVG Anti-Spyware, SpyBot (old version), and Ad-Aware SE.)Thanks!

Answer:Better To Scan In Safe Mode Or Regular Mode For Virus/malware?

Safe Mode is a troubleshooting mode designed to start Windows with minimal drivers and running processes to diagnose problems with your computer. This means some of the programs that normally run when Windows starts will not run.The Windows operating system protects files when they are being accessed by an application or a program. Malware writers create programs that can insert itself and hide in these protected areas when the files are being used. Using "Safe Mode" reduces the number of modules requesting files to only the essentials to make your computer functional. This in turn reduces the number of hiding places for malware, making it easier to find and delete the offending files. Using your anti-virus and anti-malware tools, in "Safe Mode" also speeds up the scanning process. Read "Beginners Guides: Windows XP Safe Mode Explained" and "What is 'Safe Mode' used for and why?"

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I was shocked when I downloaded TFC.EXE and installed it on my computer AND installed it on my friends computer too from THIS website.now we BOTH have the SAME problem. ha ha I boot to regular mode and nothing works. rightclick on taskbar and then click on taskmanager it stops. doubleclick on AOL or mirosoft update and the hourglass goes around forever. I tried to print something and the printer is gone.I cannot start adaware or avast. sometimes the taskbar loads but most of the time in does not. it is getting worse.. I hope you can help get this thing running.
windows xp home 32bit sp3 thanks again SAL

Answer:runs good in safe mode.nothing works in regular mode

Can you boot into Safe mode with Networking?You said that nothing works. Please offer more description, what does not work? Can you run or install apps?If you can get into safe mode with networking try a boot scan with Avast and post the results. (Make sure that Avast is up to date first)See here if you need help getting to Safe Mode.

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Hi all!

Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.

I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.

CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.

I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode

When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.

I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more

Answer:XP won't load in regular mode (black screen), but will in Safe Mode

Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?

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I have no idea what happened or why. I was installing VZAccess Manager Software for a Blackberry and my computer froze and restarted. When I logged back on it loaded everything and then once done restarted again. After the second time I didn't have to log back on because there were no passwords in place and everything I had was deleted including system restore points. The internet will not work unless I am in safe mode. I am running on Windows XP. I would really appreciate any help anyone could give me. I'm not even worried about getting all my files back, if I could it would be great but if I can't I really just need my computer working normally again. If this is posted in the wrong location please just direct me where to go. Thanks in advance.

Answer:Computer constanly restarting, all files deleted, won't connect to internet unless in safe mode

Try this scan. You can copy it over from another computer if you need to.Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".Scan with Dr.Web CureIt as follows:Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current versionRead the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documen... Read more

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My computer is a HP Probook 4710s running windows xp professional w/ SP3
When I started it up it was very slow, did not make the chiming welcome sound and none of the icons or taskbar came up.
I hit ctrl+alt+del and explorer.exe was there but clearly not doing anything.  Only 21 total processes were running.  I rebooted in safemode and all of my icons appeared.  I tried a system restore but it did not work.  I can reboot in safemode with networking but the following error message appears.  "Runtime Error!  Program  c:\ProgramFiles\Hewlett-Packard\IAM\Bin\AsGHost.exe    This application has requested to terminate in an unusual way. Please contact the applications support team for further infomation."  I had contacted microsoft's tech support who thought the problem might be a corrupted user profile, so we attempted to create a new one and copy the files over to it, but the copy never worked and would fail part way through saying, "cannot access files" and then stop.  So those profiles were deleted and now I'm back to not being able to boot up with just the plain old default ADMIN user.  I don't want to shut down my computer since I'm worried if I do, it will stop booting up in safe mode too.  It's done that before, it cycles through all the files and then hangs up for about 3 minutes and automatically reboots.  Any suggestions?

Answer:Can only boot in safe mode no icons in regular mode

Duplicate, I moved your earlier post to Am I Infected...please pursue that topic and do not start another topic on same issues.
 
http://www.bleepingcomputer.com/forums/t/492515/windows-will-not-start-up-properly-system-restore-not-working/#entry3033303
 
This topic is closed to avoid confusion.
 
Louis

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I started getting BSOD's right after login after boot up. I get a number of different ones and occasionally some repeat. When I come up in safe mode (with and without networking) I can function as long as I don't do too much. I've drive tested my system drive and I also did a memory test. I've also not made any changes recently. If I do too much it will BSOD though. When I start copying files off my system drive to my storage array, I BSOD if I'm doing more than a couple gigs.

I can't seem to get a consistent BSOD. I've listed most of the ones below, I haven't caugh them all.


Any help is appreciated and thank you in advance.Memory Management with Stop 1a
Cache Manager with 0x34 I think
Stop with 0X24
Stop with a 0x7f
Page fault in non-paged area with a Win32k.sys
got 2 more new ones today
special pool detected memory corruption 0xC1
pfn_list_corrupt 0x4E
Going to add new dump in reply here in a bit.

Answer:Different BSOD's upon login in regular mode and in safe mode

Lots of crashes but they are not showing any probable cause.

Do these, as a test:

Free up the startup.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Stop nVidia automatic driver update:
Open nVidia control center.
Help> Updates. It will open the nVidia updates window.
Click the preferences tab.
Uncheck "Automatically check for updates"
Apply > OK.
If the crashes continue to occur after doing these, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.



   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.



   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.



   Tip


If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode.... Read more

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when i turn my computer on im not able to get on the internet, or access my networking in the control panel. If i go in to safemode with networking i can access the net no problem, just cant figure out why it runs super slow and i cant access the net in regular mode.
 

Answer:my internet is not working in regular mode only in safe mode

something is blocking in normal mode - it could be firewall/security suite

what firewall/security suite do you have ?

moved to networking forum
 

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"http://www.bleepingcomputer.com/forums/topic473449.html"
hello. When It is startup up in regular mode I have to move fast, I got it to run sfc /scannow this morning. I tried to system restore but the only restore point is today.the calendar won't to last month. So thats out. still when I double click on a program or internet explorer the hourglas stays there forever. Any ideas would be great.. thanks SAL

Answer:works OK in safe mode but regular mode. nogood

well, thanks anyway. but too late. now I can't do anything in safe mode. There is CDP1 On bottom left of taskbar. When I try to do anything it says An access denied error was retured while attempting to change a service. And also now It says the operation could not be completed due to low memory or harddrive space. I have plenty of both. SAL

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I RECENTLY PREFORMED SYSTEM RECOVERY ON THIS MACHINE
I AM CURRENTLY USING MY BROTHER'S LAPTOP BECAUSE THE ONE THAT NEEDS FIXING CANT ACCESS THE INTERNET.

# Version of IE (Internet Explorer) - Internet explorer 8
# Operating System - Windows XP service Pack 2
# What you have tried - Calling HP tech support and my ISP(Verizon FiOS) tech support.

# What the problem is - I CANT access websites like google or yahoo or anything with internet explorer even though my ISP is perfectly OK and everything is connected, and it says in network conncections i AM connected to the internet via highspeed LAN/Broadband. I noticed that when i turn my router on and off a message comes up and its says my IP has to be fixed or something. With the FiOS tech support they said i pinged everything fine and that i could go on google and yahoo via the command prompt but for some reason i couldn't in internet explorer. in my internet options i went to connections and i just ticked the auto detect under LAN settings and nothing else.

screen shot: http://tinypic.com/view.php?pic=r216z5&s=5

ALSO when i reboot in safe mode networking i dont even have to do anything it just automatically works in the browser and everythings fine except im in safe mode.

ALSO ALSO i think it somehow is windows media center version or something.. im not positive. when i open CCcleaner it tells me i have windows service pack 2. would media center affect this problem at all?

The HP tech guy said it was ... Read more

Answer:IE works in Safe Mode networking, but not regular mode.

did you try another browser to see if it is a browser issue or something else?

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I can only open a computer in the safe mode. I have tried changing the mode manually and it wont work. It was reset to factory standards and now won't go back. Please help. I am using someone else's computer to get answers. Thank you.

Answer:How to open the computer in normal mode and not safe mode

Hold the "Windows" key and the "R" key. Type msconfig in the window that opens:

 
Go to the "boot" tab and uncheck "safe boot":

 
Click "Apply" and "OK" and restart the PC. It should then boot in normal mode.

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We had a power outage recently and even though the backup kicked in, our MS Outlook 07 (running on XP Pro) will only open in Safe Mode with limited features. When I reboot, I get an error message saying Outlook wasn't closed properly. It will not load at all unless I click on the offer to operate in safe mode. How do I get the system to function normally in regular mode with full features again? I'd appreciate any how-to help anyone can provide. THANKS!
 

Answer:Outlook 07 Safe Mode vs Regular Mode

Reinstall. It has been too badly damaged. Your settings have been preserved as has your mail, in most cases... but it is still wise to use Outlook recovery software (see www.majorgeeks.com and others) before you perform the reinstall... your files in process at the time of the failure are likely lost.
 

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My mother and I share a network, and both own Compaq Presarios from the dark ages . She is running XP and I'm running 98. I caught a virus (pretty sure it's Virtumonde) and I'm taking steps to deal with it. This is not about my problem... unless it's her problem, too.

She recently bought a laptop (which runs Vista) and is networked into the same system. For this laptop, she purchased ESET NOD32 Antivirus4. When she heard about my problem, she thought that it might be a good idea to install this same program to her PC before I reattached to the network to fix my problem. So we did that. Unfortunately, we didn't heed the extremely mild warning that there "may be conflicts" with the McAfee already on her system, and neglected to uninstall it.

As soon as I was finished with the uninstall, I attempted to enter the Add/Remove Programs menu to remove McAfee. It told me to wait while it populated the list, and ten minutes later, I gave up. The computer had frozen, so I did a hard shut down... and have not been able to do anything since!

We can restart it, sure, but it freezes somewhere between the time it launches McAfee and the time it launches Eset - any attempts to do anything either fail or cause the freeze. We of course tried booting in safe mode, but cannot get the options screen (we tried the tapping and holding methods for both F8 and F5).

Incidentally, her computer's symptoms do not resemble mine in the slightest.

So here are my que... Read more

Answer:No safe mode, regular mode crashes

As soon as I was finished with the uninstall, I attempted to enter the Add/Remove Programs menu to remove McAfee.Do you mean "As soon as I was finished with the installation, I attempted to enter the Add/Remove Programs menu to remove McAfee." ?-----------Safe Mode: After you press the ON button, start tapping the F8 key ... and keep tapping .... until you are presented with the "Windows Advanced Options Menu". Try that please.Try F10 if no luck with F8.

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why?!?!? i tryed a lot of stuff but nothing ever works

Answer:why can i go on the internet in safe mode but not in regular mode?!?!?!?

You might be experiencing a sever infection or a system corruption ( the files that dont run in safe mode but real mode might have been corrupted such as drivers ) but these are all assumptions right now. Please get into safe mode with networking. Click on greyknights link below and follow the instructions for a malware clean-up. Get a hjt log and post it under hjt log help forum. Lets see what happens. Let us know.

regards.

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when i boot my laptop in safe mode my internet speed is high but when i boot in regular mode its low im wondering if anyone can help me with stopping the right programs for regular mode so my internet speed is high like it is in safe mode
 

Answer:booting in safe mode and regular mode

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Hi i have been having problems with my 5 year old computer for maybe 6 months, and I have some serious problems with it. One problem is, when the computer started up, it makes this click noise, like someone pushing a button. Me being a complete amatuer, ignored it until finally it totally effed up my computer. My computer wont go into windows xp, it wont even go to safe mode. I can only go to the system restore screen, and i cant even restore my computer since it says " cannot format user portion !" Any help?

I already have all my info stored on a network, so i dont mind like wiping it totally clean, I really just want to delete some stuff on there. (some games and some programs, cuz of serials) please help^^
 

Answer:No safe mode, No regular

That clicking noise is probably a sign your hard drive took a dive, along with your symptoms, and you need a new one.
 

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I woke up and my monitor wasn't working

on the screen, it'll just show "digital" for a few seconds, then switch to "analog" and it'll continue to switch back and forth. I tried powering the monitor on and off, and restarting the computer. no luck.

however, if I go into safemode, everything works just fine.

it's a Samsung Syncmaster 910t. any help would really be appreciated
 

Answer:lcd works in safe mode, not regular. help !

in safe mode windows uses a vga driver - maybe you have a problem with the video driver.
have you checked the device manager in safe mode.
you may want to try updating the driver - and/or display driver
 

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Whenever I try to boot into xp, one of two things happens.
I try to boot into normal mode or last known good config, and it goes to the login screen, I click on my account, it shows just the desktop, no icons, just the wallpaper, and then goes back to the login screen.
This repeats everytime I click on my account login.

When I try to boot it into safe mode, it flashes something about realtek boot and asks me to hit shift and some other variety of keys but then it disappears as soon as I have a chance to fully read it, it just loops back to the mode select screen, I don't even get to the login screen.

What should I do?
 

Answer:can't boot into regular or safe mode

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I purchased aan estimating program that runs in safe mode but NOT in regular mode. What gives??

Answer:runs in safe mode but not in regular

Why not send it back?See event logs for clues. 1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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Hi all,

We were recently having issues with the new versions of Silverlight. My girlfriend tried to download an older version. Apparently the sight she tried to download it from was rogue. I tried to uninstall it (Silverlight) without success. I thought if I went into safe mode, I might be able to get rid of it that way. However, I was not able to boot into safe mode. The computer just went to black screen. I was able to reboot in normal mode by turning off the computer and restarting so I went into msconfig and checked the system boot box in an effort to force reboot in safe mode. Now it wont boot in normal or safe mode. (black screen) If i could uncheck the system boot box, the computer would not be trying to boot into safe mode, so it seems Iím stuck there. Any thoughts?
 

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The BSOD states:
A problem has been detected and windows has been shut down to prevent damage to your computer.
Tech Info:
STOP: 0x0000007B (0xF789E524, 0xC0000034, 0x00000000, 0x00000000)

I had a number of infections that spybot and malwaybytes found and fixed, McAfee didn't find anything. I kept looking around for some of my same issues that still persisted, all files hidden, administrator tools empty, cannot run a system restore. I came across your forum that referenced one of my issues and I downloaded combofix, ran it and while it was running the BSOD came up. I tried to reboot in safe mode but still receive BSOD.

At this moment I am runnig ckdsk /r from the recovery console.

I orginally posted in malware forum but I think I need to resolve the boot issue before I can address any malware issues, is that correct?

Any help would be greatly appreciated.

OS:XP
 

Answer:BSOD cannot boot in regular or safe mode

If the chkdsk doesn't help which it might.

7B is often associated with SATA drivers. If you can find your SATA configuration in BIOS, it might be worth a try to set it to ATA or IDE emulation.

If you give the model of computer or motherboard we might be able to figure out where the setting would be in BIOS. Usually it is under Drives or something like that.

I'm not sure that the setting switch on a running OS will help but it couldn't hurt to give it a quick try.
 

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I can't access some websites on safe mode & normal mode.I tried accessing it through my moms laptop it goes through but Nod32 says it's a harmful program. But on mine it just says page load error BUT I can visit it through proxy.It's not my dns though I don't think it is.What else can be the cause of this?Can someone help me?

Answer:*HELP* Can't Access Some Websites On Safe Mode & Regular

Oh btw, I use windows vista 32 bit i think and firefox 3 & ie7

please can someone help me. i need this urgent.

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I've gotten various errors such as "machine check exception" and "uncorrectable hardware error" and 0X0000009C as well as 0X00000005 and 0X00000124 and others. I tried reseating the ram and cleaned dust from the motherboard and heat sink in case there was any overheating and now I can't even get anything to show up on the monitor at all (and I did check the monitor connections)

Any ideas would be appreciated, thanks !

Tags: windows vista, vistax64, tai game, doc truyen ngan

Answer:Vista can not boot in either regular or safe mode

I think this should explain what the error means-

https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx

Not much help in regards to which component it is. If you could see the POST, that would be helpful.

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Hey guys,

I know this has been outplayed over and over again but I was hoping someone could help me in my particular case. I have just updated to Windows 7 Ultimate 64bit this morning, and now I am having issues connecting to the internet. Actually it seems to connect fine (opens Windows Messenger and everything) but says Page Cannot Be Displayed if I try and open something in Internet Explorer. I searched a few forums and found that I should try it in Safe Mode and voila it worked. The other forums stated that that usually means that I have some 3rd party software blocking my connection...but how do I find out which one it is?

Answer:Internet working in safe mode but not in regular

Try this

If it works we can find the cause, if it does not its a driver

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

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i am only able to login to safe mode with command prompt as administrator and it took forever at the loaded stuff screen then it only popped up cmd and the desktop background so i had to try to open a file so i could get to the windows does not recognize this program then i went to browse then the taskbar popped up with the desktop icons
i currently dont have any system restores as i tried to restore once this worked
and i dont have a windows xp cd but i have a key
and i dont have recovery console installed
 

Answer:cannot login to any accounts normally or in regular safe mode

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I have been having the same problem I think. Using wireless I can connect in safe mode but not regular. When I try to connect it say's page cannot be displayed. It shows the internet is connected but it will not connect. I am able to connect to my wireless network with my phone and it works fine. Toshiba said since the laptop connects in safe mode that there is a program blocking the connection and that program needs to be found. I did not want to pay them $100 for a 1 time fix. So here I am. the above post sounds similar to what I am experiencing. does it sound like the above fix would work for this issue.
Thanks
 

Answer:Using wireless I can connect in safe mode but not regular.

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc
 

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Hello all,

My wife's laptop (which is running Windows XP service pack 2) recently got hit with super anti virus pro. I ran malware bytes on the computer and on restart the computer would hang on a black screen with the cursor. I restarted in safe mode and was able to get back into normal mode after I used msconfig to disable all the programs that were running on startup. After re-starting I was able to log in, in normal mode. I also used msconfig and changed the startup selection to diagnostic startup.

Now windows explorer wasn't running, so I restarted in safe mode. Windows explorer won't run now in safe mode either. I restarted one last time in safe mode with command prompt. The command prompt works and when I tried to use that to run explorer.exe it came up for a second under windows task manager and immediately closed. I'm pretty much at a loss of what to do now.

Answer:Windows Explorer neither loads in regular or safe mode

<<I also used msconfig and changed the startup selection to diagnostic startup.>>Did you ever take the system out of diagnostic startup mode, using MSCONFIG?http://support.microsoft.com/kb/310560Louis

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I recently came home to my computer off and when I went to turn it back on, it started up with a black screen after the windows logo with just the cursor available. Things like ctrl-alt-delete did nothing so I tried booting up in safe mode which ended up with same black screen and cursor.

I then went to search the internet for possible fixes and have done/verified the following:

Used boot CD and ran Start-up repair, told me to remove any mp3 players or USB devices and try starting again, didn't work (nothing was connected in the first place). The start-up repair log appears to identify no problems with the system.

It's not a hardware issue, the drive itself has been checked on another computer and I've already used a new drive and installed a new copy of windows using the same computer.

Not a virus issue, scanned the drive for viruses and did a chkdsk on it, neither of which turned up anything.

Unfortunately there are no restore points saved so I can't just revert to an older profile.

Since I can access the drive on another computer, is there any program I could run to try and fix the problem? This seems to be the only thing that hasn't been covered in other topics similar to this one which I've found online.

This is my last resort so any help that you can provide will be greatly appreciated,
Thanks!

Answer:Black Screen on start-up in regular and safe mode

Did you take the cover off and make sure all cables are connected, make sure that your RAM is seated properly. Just anything that might be loose. From what you say, the HDD seems to be OK. It would seem that making sure everything is connected OK would be the next step. Let us know.

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Hello,

After reading some of the more recent posts, it seems I may have a problem similar to the following post "871963-browser-hijacked-keeps-redirecting." I think I was infected about 4 days ago. One night I received an error when logging off my laptop, I think I hit end program so it would shut down, the next day when I turned my laptop on I noticed the problem.

My symptoms include:

-Blue Screen when trying to boot to Safe mode - STOP: 0x0000007E (0xC0000005, 0x80537009, 0xF7AEA508, 0xF7AEA204)
-Windows Media Center not working... when you double click, it does show an instance running in processes, it just doesn't ever open.
-Initially, I was getting redirects in firefox when using google or bing. Now I am getting tabs that randomly open of their own accord.

I too have CA security installed... have always been less than impressed with it's ability to detect and block anything. That's keep the free version of malwarebytes on my computer for backup. However, the current piece of malware infecting my computer has been illusive. In attempt to detect it, I have run the following:

1) CA (of course)
2) malwarebytes - I have a log
3) avira (online CD and rescue CD w/o update)
4) kaspersky (rescue CD w/o update) - free online scan is currently down - I have a log of rescue cd
5) bitdefender & chkrootkit (online quickscan and rescue CD w/o update)
6) trendmicro housecall (online)
7) superantispyware - I have a log
8) GMER - I have a log

Please fi... Read more

Answer:Firefox hijacked, Safe mode won't load but regular will

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This is baffling me to no end. I can boot up fine in safe mode, and with networking. But I still manage to get a BSOD not too long into the session. I managed to capture a video of it and in the Technical information of the blue screen it said "STOP: 0X0000007E (0XC0000005, 0X81CB6169, 0X807F09BC, 0X807F05AO)", not sure if that's of any use... I've also uploaded the minidump file if you can use that information.

The other issue is the OS doesn't load at all in normal boot. It'll show the windows logo animation screen, then go black, and do nothing until I hit the power button. These problems started arising not long after I installed W7 onto the computer (acer aspire, amd athlon 3800+ CPU, installed a dedicated nvidia 9700 gt card overtop of the dedicated one (the problem was there still before that), 1.5 gig of ram).

If anyone could please help me with this it'd be greatly appreciated, thanks.

Answer:BSOD on Safe mode - No load on Regular boot

Try this:

Startup Repair
Note: You may need to do startup repair 3 to 4 times.

System Repair Disc - Create
System Recovery Options
Repair Install

1 more replies
Relevance 72.57%

This is baffling me to no end. I can boot up fine in safe mode, and with networking. But I still manage to get a BSOD not too long into the session. I managed to capture a video of it and in the Technical information of the blue screen it said "STOP: 0X0000007E (0XC0000005, 0X81CB6169, 0X807F09BC, 0X807F05AO)", not sure if that's of any use... I've also uploaded the minidump file if you can use that information.

The other issue is the OS doesn't load at all in normal boot. It'll show the windows logo animation screen, then go black, and do nothing until I hit the power button. These problems started arising not long after I installed W7 onto the computer (acer aspire, amd athlon 3800+ CPU, installed a dedicated nvidia 9700 gt card overtop of the dedicated one (the problem was there still before that), 1.5 gig of ram).

If anyone could please help me with this it'd be greatly appreciated, thanks.

Answer:BSOD on Safe mode - No load on Regular boot

10 memory dumps - 6 different STOP errors, 5 different drivers blamed

I would suspect that there's a compatibility or a hardware issue here.
The most likely problem is with your wireless USB adapter as the driver is dated from 2006.

Please uninstall the software for your wireless USB adapter and see if that stops the BSOD's. If so, then either download the latest, Win7 driver for the USB adapter or (if there isn't a Win7 driver) purchase a new adapter. I'd suggest a PCI/PCIe adapter that plugs into your motherboard (rather than a USB adapter) as they have less problems than the USB one's.

Summary of the BSOD's:

Code:

Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 21:13:01.352 2010 (GMT-4)
System Uptime: 0 days 0:01:43.052
BugCheck A, {5d42a941, 2, 1, 8287e028}
Probably caused by : ntkrpamp.exe ( nt!KiTryUnwaitThread+46 )
BUGCHECK_STR: 0xA
PROCESS_NAME: System
??????????????????????????????????????????????????????????????????????????????????????
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 18:58:32.420 2010 (GMT-4)
System Uptime: 0 days 0:01:08.920
BUGCHECK_STR: 0x50
PROCESS_NAME: iexplore.exe
??????????????????????????????????????????????????????????????????????????????????????
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 18:56:48.967 2010 (GMT-4)
System Uptime: 0 days 0:04:23.666
BugCheck A, {76bcd2e9, 2, 1, 82c1e839}
Probably cause... Read more

3 more replies
Relevance 72.16%

hello, my computer's screen froze the other day and now when I turn it on again it tells me that it didn't shut down properly. Gives me the options of continuing on safe or regular mode. What should I do?? how do I get it back to normal?

Answer:safe mode or regular mode??

Boot to Safe Mode, then shut down normally, then boot to normal mode.
While in Safe Mode you can attempt to troubleshoot the issue, and in Safe Mode with Networking you can even update your drivers (such as your video drivers).

2 more replies
Relevance 72.16%

My desktop after a while will not open any programs or files. I would say after 30 min to an hour. I have to reset the computer manually and the whole issue happens again. This doesn't appear to happen in safe mode though. I've used multiple virus programs to remove them but the issue still remains. I run windows 7 32 bit. Any help would be appreciated. Thank you very much for taking the time to read this.

Answer:computer unable to open files after a while, ok in safe mode

Hello prerunner97,

You could try a Clean Startup and see if you can determine a startup program you have that is causing the issue.
Troubleshoot Application Conflicts by Performing a Clean Startup

You stated "I've used multiple virus programs to remove them but the issue still remains."
Does that mean you found malware, and removed what was found?
If so, maybe there are still some malware problems?
I'm no Malware expert, but there is a SF System Security forum where you could add a thread explaining your issue, and experts there might be able to help you.

2 more replies
Relevance 71.75%

Curious where the issues could be. I posted last night that when I was trying to run DISM or SFC a small second window would appear and close and then the processs would not start at all. It would just sit there and do nothing. The other thing is I could not close those cmd windows where sfc and dism were not working even via task manager. I was going to do a reset of windows, but I thought I would give something one last try. I booted into safe mode with networking and dism and sfc ran perfectly and completed. I am at work right now. I haven't tried to go to desktop on regular boot. I was going to do a couple more sfc dism when I got home to make sure things were fixed. My question is what could cause dism and or sfc to run perfectly in safe mode, but not on regular boot?

Answer:Strange-DISM SFC work in safe mode, but not in regular boot?

Run as Admin ??

2 more replies
Relevance 71.75%

This morning, after resetting my PC, I encountered the blue ': (' error screen. After trying to restore to a previous instance of the PC (there were two dates to choose from), the restore failed and the two dates are no longer available.

I am unable to reset, restore, start in safe mode, etc.

What should I do?
 

More replies
Relevance 71.75%

Yesterday I started getting the "Congratulations, you won" audio as well as some other adverts randomly playing without any popups or browsers open. I tried a series of malware removals (Malwarebytes, spybot seek and destroy) I got hijackthis and tried to look for out of place items by matching with others posts. Anyways, did all that and then then ran an antivirus scan (AVG free) and went to bed. When I woke up I was at the Start windows normal/safe/safe with network/last known screen so I went to last known. When I did that, it never booted just goes to the windows logo and then blue screens saying memory issue or update BIOS. Tried to boot in safe mode, same story. When I run the diagnostics test it says "Error loading operating system." All remedies online so far require getting online (computer wont start) and downloading BIOS updatesHELP!!!

Answer:Congratulations virus now cannot boot (regular or safe mode) I get the BSOD

Hi, figsahaas42 It seems that the issue is related to the Master Boot Record due to the Whistler Trojan. You will need the Windows VISTA Installation DVD to fix this. Please be advise that there is always a slight possibility that you may lose your Data repairing the Master Boot Record.You must access the Vista Recovery Environment throughout the Vista installation DVD.At the Install Windows screen, select Repair your computer. Then the command prompt.Type the following command at the prompt, then hit Enter.bootrec /fixmbrOnce finished, type Exit and press Enter. Restart the computer in Normal Mode.

3 more replies
Relevance 71.75%

Hey guys, I have been reading around and posted a bit on reddit and still no solution, although it seems like it should be simple.

2 weeks ago tuesday my work laptop had regularly scheduled windows updates that everyone loves to see right before they shut down. the next day it began with the circle of death after 1-3 min after start up, sometimes upwards of 30 minutes of functionality. but eventually the circle of death comes and i can't click on anything, however the mouse will still function.

i have gone back to every restore point possible and still get the freezing. i have updated/ran MSE in safe mode as well.

It's not a huge deal if I have to reformat, I just really feel like the solution shouldn't be that hard.

Anyways, thanks for your time.

Answer:BSOD, after regular updates, works fine in safe mode

Hello and welcome aarondsp well if you can get safe mode run these mate

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2 >in safe mode if need be

Forgot

SYTEM SPECS ADD IN

matecan we have some system specs please as what you have posted gives us not thatmuch to work with and given there are so many manufacturers of components andconfigurations that do influence what goes on within any given machine and OS.
System Info - See YourSystem Specs

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Relevance 71.75%

This is currently after a fresh install of windows 7 when I was encountering problems yesterday morning when I booted up my computer.
 
Problem 1: Runs fine in safe mode but slow in regular boot up.
Problem 2: Says I have 8gb ram available but says I have 16gb installed in BIOS.
Problem 3: Internet speeds start really fast then drop to around 3kb/s but not on any other computer in the house. was fine before fresh install.
I have tried updating my BIOS as well as only loading necessary start up programs and services through msconfig with no visible change.
 
I dont know what logs I have to provide as I am a novice with PCs.

Answer:PC running fine in safe mode but exceptionally slow in regular

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

3 more replies
Relevance 71.75%

Have a laptop here that was virus infected. AVG pro removed 157 viruses including trojans. Now windows crashes after windows 7 icon. Restore last setting just runs and runs with no completion. Safe mode gets only so far in loading drivers and then reboots (suspiciously stops at the AVG driver, hangs and reboots). There is no restore disks for this laptop. Is there a way to stop certain drivers from loading during safe mode? Any help or guidance is appreciated.

Answer:Remove viruses and now windows won't boot regular or in safe mode

Hi.
157 virus? It's seem that avg is not working well or you make something wrong.
Try these steps,in this order,
Advanced Boot Options
System Restore
Troubleshoot Application Conflicts by Performing a Clean Startup
Then if its possible remove avg and use this Good and Free system security combination.

3 more replies
Relevance 71.75%

Hi,
My CIO's Outlook is starting in "safe Mode" and have ran detect and repair and it did not fix it.

Any suggestions on how to get it to come up in regular mode??

Thanks

Michael Henderson
 

Answer:Solved: Outlook is starting in Safe Mode, I need it to start regular

You are getting this message?
Outlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode.

Do you want to start Outlook in safe mode?
Click to expand...

If so, what happens when you say No?

Also, what version of Outlook?
 

2 more replies
Relevance 71.75%

I'm trying to get into Safe Mode so I can do a proper Defrag, but I get the Windows logon prompt...problem is it does not accept my normal Password ( I have no problem logging in Normal mode).... What's up with that, would there be 2 different Passwords?
 

Answer:Logging into SAFE Mode? regular Password doesn't accept?

13 more replies
Relevance 71.75%

Hi,

I have a laptop that randomly freezes up for a few minutes over and over. I have ran malwarebytes, HijackPro and webroot. I also have Ran chkdsk /r, ccleaner, and have defraged it. No substantial problems have been reported and all that were have been repaired. But my computer continues to freeze every few minutes in safe mode and regular processes. Please help me into what I should do. I am so lost here

Jippys

Answer:[SOLVED] Laptop randomly Freezing safe mode and regular

Hi and welcome to TSF please post the make and model of your laptop please list all the things you have already tried so we can try to avoid repeating unless entirely needed when in safe mode have you tried system restore to a point when it all worked without issue

19 more replies
Relevance 71.75%

Can someone help? This started acting up around 1:30pm (February 3rd) at school. Everything works with a Live CD (Ubuntu 8.0.4) and nicely with Safe Mode Networking and a System restore.

I tried uninstalling my drivers and updating them and it didn't help. Any other options?

Laptop specs (Inspiron 1520) :

Core 2 Duo T7200
160GB HDD 7200RPM Sata
Intel Wireless Pro a/b/g (I think it was 395 or something)
10/100Mbit NIC
8600M GT 256MB
And of course Windows XP Pro SP3

This was working fine before Tuesday and then it just decides to bug me.

HELP? Need this working for school.
 

Answer:Wireless/Ethernet Works in Safe mode but not in Regular Windows??

9 more replies
Relevance 70.93%

My friend has a Windows 7 Starter-based netbook. He has asked me to help but I can't seem to find where the problem is. 
Each time I try to boot the PC, the log-in screen appears, I provide the credentials, and then the white screen appears and nothing can be seen or done. The only thing I can do is pressing ctrl+alt+del, which gives me the normal lock screen, but from here I can only lock the PC or turn it off, nothing else works.
 
 
If I try to boot up in safe mode, the PC, after asking for credentials, reboots within 10-15 seconds.
 
Can't seem to figure out what to do.
 
Please, could you help me?
 
 

Answer:Windows 7 start-up White Screen in regular & safe mode - help needed

Hello Paolo26 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

3 more replies
Relevance 70.93%

Hello everyone!

My friend just gave me her laptop to fix(does this happen to anyone else???). The laptop is an Acer Extensa 5620-6830 here are the specs

Intel Core 2 Duo T5250
1 GB DDR2
200 GB HDD
Windows Vista Home Premium

I power on the notebook and it goes through the POST, then begins to load Vista. After about 21/2 minutes it reboots and goes through the whole process over again.

The next time I booted the computer up it exclaimed, Windows failed to load - Choose to either 1.) Start in recovery mode or 2.) start windows normally. I select recovery mode and it gets past the windows loading screen; but then it just displays a black screen. Nothing ever happens.... reboot.

Then I try to boot to safe mode, thinking maybe there is a faulty driver causing the crash. It seems to load all the windows files, but then *BAM* BSOD.... system reboots. I'm not sure how to get to the minidumps if i can't even power up the computer.

Further, any mode from the F8 list crashes the same way.

And now for the worst part, she told me she purchased the machine at a retail giant, whose name I won't mention. She claims that there was never any disks that came with the laptop. No Windows Vista startup cd :/

I'm not sure what to do now.... any ideas?

thanks
maX
 

Answer:Vista Fails to load, Regular/Safe/Recovery Mode all fail

I was able to disable the automatic restart on system crash. (I didn't see it in the options after I pressed F8)

The BSOD error reads: UNMOUNTABLE_BOOT_VOLUME

***EDIT***

I did some research on the error. It appears I need to run the chkdsk utility. Is it possible, b / c I can't get into windows, to create a boot disk which will run chkdsk? or is that a dumb question?
 

2 more replies
Relevance 70.11%

I somehow got a Trojan on my computer running windows 7, stupid Mcafee some help you are. At first I kept getting a warning that my computer was infected when I tried to access Internet Explorer. So I restarted my computer in safe mode to try to turn off any unneeded processes that could be causing the problem and to do a system restore but the only thing that would come up was my libraries they automatically popped up my music/pictures/video nothing else no desktop background, icons, start menu, task bar... nothing! Thank god I can at least retrieve all my documents and files. Same applied when I tried to just do a regular start up is there anything I can do other than to reformat:cry? This one really has me stumped
 

Answer:Can only access libraries Photo/Video/Documents in safe mode and regular boot

Can you bring up task manager in either safe or normal mode? If you can, you can start a new process and type in explorer. See if that gets your desktop back.

You can try creating this disc and then booting the infected computer to it:
Kaspersky Rescue Disk.
 

1 more replies
Relevance 70.11%

My desktop will not load when I boot regular, even if I leave it for like 15-20 minutes, if I leave it longer it may but I don't have the patience.
It will boot no problem in safe mode which I am using right now.

I have all of the logs here but for some reason couldn't get the malware bytes log, it saved an XML version, I thought I would be able to export it after I restarted my computer, I guess not.
 

Answer:desktop doesn't load in regular boot, but works fine in safe mode

I am probably going to send you to the software forum. But first, rerun Hitman and have it remove all that it found.
 

7 more replies
Relevance 70.11%

My firewall (verizon) pops up messages with numerous progs trying to access the internet (here are a few... 25vj7Q.exe d0vTE1Im.exe R3IR2wkb.exe NmNva775.exe). From safe mode, I ran SuperAntispyware, Spybot, Malwarebytes, Combofix, MGTools, then HiJack this.
They remove numerous things, mostly trojans. I reboot into safe, and scan again...everything comes through clean.
I reboot into regular windows and scan...clean. Then within a few hours (sometimes minutes) I start getting infected again, firewall is activated, and rescan reveals virus.
Please help! I've been trying to fix this for days!

Attached are the MGtools log, hijackthis log and combofix log.
 

Answer:Trojan infection. 'Clean' in safe mode, but in regular boot, theyre back! HELP

Hello vthokieod,





SuperAntispyware, MalwarebytesClick to expand...

Do you have the logs from these programs available to post?
 

4 more replies
Relevance 70.11%

hi,
I really need some serious help.
When I run my PC in Regular and Safe Mode my desktop doesnt load, no Icons, Start Menu or anything shows up, only the desktop background picture. My mouse works perfect and the Task Manager (when I press ctrl+alt+delete). Im able to go through my PC when I run New Task Manager which I backed up my files on CDs just incase I might have to reinstall XP.

any help is most apprectaied, I wish I knew what was wrong.
thanks
 

Answer:Desktop vanshined no icons, start menu, nothing Safe mone and regular mode

Go here and scroll down to Line 195. In the second column there is a utility called: Restore Desktop Icons and Taskbar.

http://www.kellys-korner-xp.com/xp_tweaks.htm
 

3 more replies
Relevance 70.11%

My desktop will not load when I boot regular, even if I leave it for like 15-20 minutes, if I leave it longer it may boot but I don't have the patience.
It will boot no problem in safe mode which I am using right now.

also can not uninstall many programs

thanks.
 

Answer:desktop doesn't load in regular boot, but works fine in safe mode

blackscreen said:





My desktop will not load when I boot regular, even if I leave it for like 15-20 minutes, if I leave it longer it may boot but I don't have the patience.
It will boot no problem in safe mode which I am using right now.

also can not uninstall many programs

thanks.Click to expand...

What's the exact make and model of the computer and what version (including Service Pack) of Windows are you using?
 

5 more replies
Relevance 68.88%

I have had this problem for the past year and a half or so...

Windows XP Home, SP3
Fully updated
No adware/malware or viruses

When I try to log into any one of the Safe Modes, the computer restarts several seconds after the login screen comes up, regardless of whether I just wait or click on one of the login accounts. If I do it from MSConfig, the computer enters into an infinite restart loop. Rarely, if I restart my computer enough times and select Safe Mode, I am able to log in without a restart after these many attempts (but recent attempts did not let me do this).

Does anyone have any clue as to why this may be happening? I also tried "sfc /scannow," but that did nothing (maybe because I am using an SP1 CD with a SP3 system?).

Here is the System log during the Safe Mode reboots:

5/17/2009 10:23:59 AM Tcpip Information None 4201 N/A VLAD The system detected that network adapter \DEVICE\TCPIP_{394325E1-B5B2-494F-B060-00724DF717C1} was connected to the network, and has initiated normal operation over the network adapter.
5/17/2009 10:23:48 AM redbook Information None 10 N/A VLAD This drive has not been shown to support digital audio playback.
5/17/2009 10:23:45 AM nvata Information None 2 N/A VLAD Device identified.
5/17/2009 10:24:12 AM EventLog Information None 6005 N/A VLAD The Event log service was started.
5/17/2009 10:24:12 AM EventLog Information None 6009 N/A VLAD Microsoft (R) Windows (R) 5.01. 2600 Service Pack 3 Uniprocessor Free.
5/17/2009 10:23:10... Read more

Answer:Safe Mode always restarting

7 more replies
Relevance 68.88%

Hi, my friends pc has a corrupt operating system, so i tried to install a fresh copy of xp, everything was okay until the pc rebooted, it booted into safe mode and i cannot prevent it from happening. i have installed xp many times but have never come across this problem. can anyone advise how to cure this problem.regardsrenegade

Answer:pc keeps restarting in safe mode

when you mention corupt,the prob you discribe has the hallmarks of the sasser virus click herewhile in safe mode try a scan for it, i hope this helps good luck...

5 more replies
Relevance 68.88%

Hello,
I have multiple problems with my computer, and after reviewing some of the disucssions on this site, I could probably use some of the suggestions to help me except most of the them require restarting in safe mode and I am currently unable to restart my computer in safe mode. So I guess I should start there.....How do I get my computer to start in safe mode again? hopefully someone can help me
 

Answer:Restarting in Safe Mode

ljrobb said:

Hello,
I have multiple problems with my computer, and after reviewing some of the disucssions on this site, I could probably use some of the suggestions to help me except most of the them require restarting in safe mode and I am currently unable to restart my computer in safe mode. So I guess I should start there.....How do I get my computer to start in safe mode again? hopefully someone can help me Click to expand...

When the computer is booting, just after the BIOS screen goes away start tapping on F8. You may have to ensure that the Fn button has been pressed if your keyboard is so inclined. After 30 seconds or so the boot menu pops up, the Safe Mode being at the top of the list.
 

3 more replies
Relevance 68.88%

hey,
i was having troubles with my account on the computer as it is set to limited but is the only account visible to actually get in to to use the computer.

i asked the guy who did the computer and he said to change the limited account to administrator i must press f10 when restarting this computer to put it in safe mode to change it.

it is not gettin into safe mode,
does anyone else know any other ways to possibly get into safe mode rather then pressing F10 when starting the computer??

thanks!
 

Answer:restarting in safe mode

You actually want to hit F8, not F10. You'll want to do this shortly after seeing the BIOS startup, (the initial screen either a logo for the manufacturer, or a bunch of white text,) and just before you see the Windows loading screen. Best advice is right after you power on the computer, just keep tapping F8 until you get a Windows boot option menu. You can choose Safe Mode from there.
 

1 more replies
Relevance 68.47%

Here is the Hijack this log: I could use any and all help from here! Thank You in advance!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:01:28 PM, on 7/7/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\James Marchisio\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.noaa.gov/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explo... Read more

Answer:All executable files will not open, when opening AVG to scan computer freezes...malware bytes and AVG in safe mode will not fix...

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/459704 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

13 more replies
Relevance 68.06%

hi all ,i know a bit about computers am in no way an expert i know how to use what things are and thats about it ! my windows 7 pc keeps turning it self off now for a few weeks i re-installed windows 7 but still the same have cleaned it all out there is no dust in there have run malware program and shows nothing am really stumped i have read a bit on the internet about the problems and am stuck not sure what to do am running windows memory diagnostics tool now but showing no problems i read it could be overheating problems but not sure will try and get hp monitor i think it called and get the temps up any help would be greatly welcomed thanks, bruce!

Answer:pc keeps restarting it self but stays on in safe mode?

try using the speedfan sofftware to see what it reads.do post logs here if the software gives you one, or a screenshot of what it tells you.

3 more replies
Relevance 68.06%

I am using Windows 7... I recently had a virus. I installed a new antivirus (Avast) and now my pc shuts down when left unattended and when I go to restart it prompts me for Safe Mode, etc? Please tell me how I can fix this? I feel like the virus is still in my computer but I don't know how to find it as it doesn't come up when I do a scan.

Answer:PC Restarting automatically in Safe Mode

Hi and welcome to TSF please follow the instructions here NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum
then make a new thread here Virus/Trojan/Spyware Help - Tech Support Forum
and post all the info you can there and mention anything you cannot do

2 more replies
Relevance 68.06%

I am writing here from another system as my main PC has caught something nasty and is not working for squat.

Ok, I was getting pop-ups for yet another fake anti-virus warning, so I guessed I had gotten a nasty malware thing as I have in the past. So, I run my antivirus/malware removal software (SpyBot SD), and it found a boatload of junk and supposedly fixed. I rebooted and now it restarts itself approximately 10 seconds after it is finished booting up. over and over it does this.

I try to restart in safe mode, doing the usual F8, and select the option for safe mode, and it just brings me back to that options screen. It matters not if I am selecting Safe Mode, Safe Mode With Networking... the only thing it will boot back up with is normal standard mode. And of course as soon as it is done booting up, it restarts itself. I cant run any programs on it, it does not stay up long enough for me to even launch a browser.
 

Answer:Automatically Restarting and No Safe Mode

I am running Windows XP Professional
 

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Ok I was away from my pc while I was sleeping I came back after a couple hours and it keeps restarting?? It goes to the safe mode startup screen I choose safe mode and other modes and it wont boot up? It just keeps restarting?? Wat do I do? Is there option besides repair or format??

Answer:My PC keeps restarting and going to safe mode screen?

Try running chkdsk from the Recovery Console.

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When i attempt to restart in safemode with my windows XP i press f8 to go to the boot menu but instead i receive a menu reading "select first boot device" followed by all my drives and no matter which one i select it boots normally. how can i get to safe mode?

Answer:problem restarting in Safe mode

When you have selected your boot device continue tapping F8Good luck

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Hey all. I have a old Windows XP that my little brother keeps shutting it down by turning off the power switch. Though, this morning, after he turned it on, Windows XP keeps restarting for some reason.

I went to the black menu and found this: I tried Safe Mode, restarted. I tried Run Windows Normally, restarted. I tried Run Last Good Settings (it's something like System Restore except the settings), restarted.

Can a virus do this?? Or probably it's hardware problems.

Any suggestions?

Thanks,
~Avascar

Answer:Windows XP Keeps Restarting Even In Safe Mode, Help?

It could be a virus. What I would suggest is trying to restore to an earlier point using the Windows restore. If that fails you may need to reformat the drive and do a fresh install. If that fails, then it is likely that your drive may be going bad (or is already). Most of the time, however, if you get that far then you are okay and it just needs to be restored/reinstalled. Hope that helps!

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I know there are many similair posts, but I can't seem to find one that is close enough. I've got a toshiba qosmio with XP media center. It boots up, goes to a desktop without any icons and will then restart repeatedly on its own. Safe mode won't even take it to the desktop without it restarting first. Any help would be great. Thanks.
 

Answer:keeps restarting, safe mode doesn't help

Do you have the Windows install CD?
1) If you do, put it in. When it says "Press __ to open Setup" or something similar, press the key it tells you to. Where it says Boot Order, make sure the CD rom is before the hard drive.
2) Reboot
3) It will say "Press any key to boot to cd..." (press any key)
4) Press R when it says "Press f8 to install, press r for recovery console"
5) Select your windows install by pressing 1, then enter
6) Type Administrator for the username, press enter
7) Leave password blank, press enter
8) type in fixboot and press enter. select y or yes if you get any prompts
9) when fixboot is done running, type in fixmbr. select y or yes if you get any prompts
10) when fixmbr is done running, type in chkdsk. select y or yes if you get any prompts
11) reboot and see what happens
 

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Hi, I'm just wondering, is it possible to program a batch file to restart your computer in safe mode without you having to press the F8 button etc?

If not, is it possible with any other programming e.g. VB or C++?
It would be quite a handy tool for people who are not very computer savvy.
 

Answer:restarting in safe mode Automaticly

Ok so I have figured out that you can set your computer to start up in safe mode automatically by changing your boot.ini file to have "/safeboot:minimal" (without quotes) at the end.
Example:
[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect /safeboot:minimalClick to expand...

The boot.ini file will be different for each user due to the fact that not everyone has the same opperating system etc,
So I would need to write a batch file that would simply add the /safeboot:minimal to the end of the file, Then I would need to make another batch file to delete the "/safeboot:minimal" line from the file to change back to normal boot mode.
I haven't written a batch file in a while, so I cant remember the commands to achieve this.

Could someone please refresh my memory? :/
EDIT: I figured out how to add the line using "Echo /Safeboot:minimal >>C:\boot.ini"
But not sure how to remove that line again with command.
 

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So here's the story.  I looked in my device manager the other day and my computer wasn't recognizing my Nvidia 750Ti.  Instead it only showed the Intel graphics card.  The day before, everything was working fine, so I thought it had something to do with a new graphics driver that updated.  So after uninstalling the latest graphics driver from Nvidia, I restarted my computer in safe mode through msconfig.  Big mistake.  Right after that, nothing would load on my monitor.  I'm sure that something is broken in the booting process, because the fan starts, the lights turn on, and my keyboard and mouse turn on.  But no matter what I try, nothing shows up on my monitor and it does not respond.  I'm sure that there's nothing wrong with my PC parts, as it just happened after 1 restart.  I tried to restart once in safe mode and boom, wouldn't boot up again.  Pls help?
 
I'm on windows 8.1

Answer:Restarting in Safe Mode broke my PC

Have you done a cold boot - power off and plug removed for several minutes?
If there is a video port on the motherboard you may have to connect there until you get the graphics card fixed.
A start up repair might also be called for to get things reconfigured for the change in graphics drivers. I'm assuming that you have the default drivers loaded.
Keep us posted
 
Dick

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OS: Windows xp. PCwill not boot normal mode or safe mode w/networkingrunning malware bytes scan last night and as was ending, mssgs popped up "critical disc error", "low disc space", etc. tried to close those out, but then could not open ANY internet pgs. Computer froze & had to restart. Hit f8 to go to safe mode w/networking to run maleware bytes again as certainly seemed like virus, but would not allow. could only go safe mode. Ran system restore twice and used 2 different points. Says successfully restored, but will not boot up normally. Gets to windows splash screen and scrolling status bar rolls along for a minute then stops, then restarts and automatically goes to f8 screen again. Did run msconfig and uncheck 3 suspicious looking items in startup tab: 1)6-number sequence that was a .exe and i found in adaware quarantine also; and 2 entries that had small, odd, little boxes (10 or more).... after uncheccking those, tried again and still does same.Have not been able to find original install cd -still looking. Any thoughts? appreciate any help. thanks

Answer:Can only boot to safe mode. keeps restarting

Go into the registry. Look for suspicious items in:HKLMSoftwareMicrosoftWindowsCurrenVersionRunThe same for HKCU.How do you know when a politician is lying? His mouth is moving.

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my system is restarting after running for about 30 minutes and restarting automatically, and its not opening in safe mode,my os is windows xp. some times iam not able to shutdown the pc as well. please help me out, what will be the problem?

Answer:system restarting and not running in safe mode

Goto Control Panel / System / Advanced tab / click on the Settings button under "Startup and Recovery" and uncheck "Automatically restart". This will allow you to see the BSOD and the error codes.

You may also want to boot from your XP CD and perform a Repair.

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I am having an issue on my laptop. It either keeps restarting or going to a BSOD with the following message:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing the video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remover or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Stop: 0x0000007E (0xc0000005, 0x830B7E7A, 0xF8A087B0, 0xF8A084AC)


My laptop is a HP Pavilion dx2000. Processor: Intel T1350/1860 MHz Mem: 512 MB Vid Mem: 128 MB.

I noticed that lately video had been running slow on my laptop and there was a message that I didn't have enough "virtual memory".

Can this situation be resolved by increasing the RAM? I am running AVG on this laptop and have noticed that some people are having issues with it. Could that be the culprit?

Any suggestions would be appreciated. Please be easy on me I am not that technically inclined when it comes to the computer. :-o
 

Answer:Laptop BSOD, no Safe Mode, and restarting

Greetings, rowhite405...

Couple of quick suggestions: boot into Safe Mode, see if your symptoms change...

Roll back to the last known good configuration, see if a newly installed program or driver is causing the problem...

Run a chkdisk /r from a safe mode command prompt...

You might consider heading over to the Malware forum and running the Read and Run Me First - I've seen several of these "Stop: 0x0000007E" messages lately, all caused by some pretty intense worms...
 

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I downloaded a file and thought that it was safe but when I installed it I saw a MS-DOS window open and something installing I knew right there it was probably something really bad. I then started to get pop-ups and redirects.

I kept using the computer for a few days and it booted fine. Except for the redirects it seemed to be working like normal. It wouldn't let me open up Internet Explorer though. That didn't matter because I was using Firefox anyhow. Everything else was working fine.

I then connected the drive from that computer to this one I am using now and I ran MBAM and SAS both and only SAS came up with a few tracking cookies and nothing major. Other then that they found nothing.
So I put the drive back and kept using the computer like normal. It still worked but I still couldn't open Internet Explorer. It would do nothing when I clicked on it and I was still getting redirects in Firefox. The redirects were for virus scanning software and other things.

Finally a couple more days later after I shut it down and went to restart it windows would not start. It would just get to the splash screen and then restart. It would keep doing this if I tried to start it normally. I even tried safe mode and it would still just restart. So now it just keeps restarting no matter which boot choice I choose.

This same thing happened to a friend of mines computer and I did a repair install of windows only it messed up alot of things so I would like to try to fix it with... Read more

Answer:Virus did something and now windows keeps restarting even when I try safe mode

So it looks like you pulled the drive and used another computer to scan it with MBAM and SAS. I would pull it again, update both of those and run the scans again. I would then scan the drive with an up-to-date AV program as well. Get rid of what they find and then place the drive back in the computer it came out of. Fire it up and see if you can install MBAM and SAS. If you can they update and run them again, get rid of what they find. Update your AV and run it, get rid of what it finds. You can also try using something like Hirens Boot CD 10.0 to run scans before the system boots.

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Hi all. Got a bit of an issue with my laptop.

It started a few days ago and I put it down to an overheating issue, so I left it for a bit and turned it back on; no help.

When I log on I get about 2 minutes to do whatever on it before everything locks up. The "working" indicator by the pointer still moves and the pointer itsself responds but nothing else does. The accessing indicator on the case also indicates that it is not busy.

Went to try a system restore but somehow all my restore points are gone too.

I started trying to remove my videos and photos from it in safe mode but safe mode keeps freaking out; whenever I click the start -> documents menu I get a file system error 1392 and the help menu appears like it does when you first get on in safe mode.

Any help on this would be appreciated since a lot of irreplacable pics are on there and I use my laptop a lot!

EDIT: FRAK! It just died completely

Answer:Vista locking up, safe mode restarting

Right. After dying completely for a few hours its back to the locking up shenanigans. Same scenario as above. Anyone got any ideas of where to start with this one?

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I want to stop some programs from running at startup on my wife's computer. It is a Toshiba Laptop running Windows XP. I know how to do that using MS Config but if I disable something that I should not have disabled, can I restart in safe mode and re-enable it?

Her computer is running very slow and I think this is a good place for me to start.

Thanks for your help.

Joe
 

Answer:Editing Startup & restarting in safe mode

Making a restore point before making the changes is the best idea. You can always run System Restore from a command prompt or an ERD CD if you get stuck.

Just don't use "Safe Boot" in msconfig. That has led to problems. It is not the same thing as "Safe Mode" (which is why it has a different name, though people don't seem to notice that detail) and machines that have Safe Mode disabled by their manufacturers may not be bootable at all if Safe Boot is enabled.

Msconfig was a bad idea. It is not wise to have system-required and user-optional startups controlled in the same place where people can make too many errors.

But a startup manager is easier and safer. You can then be sure to be able to re-enable items in Safe Mode, they are saved in a sort of "recycle bin" when removed, and they don't stick around after the programs are uninstalled as they will if manipulated in msconfig. Over all, I'm against the use of msconfig because so many people here have disabled their machines with wrong choices.

Services should never be controlled by msconfig. Use the Services Console snap-in to MMC.

Startup Control Panel
MZ Startup Manager
Startup Control Panel (Exe version for Vista)
Emsa Startup Manager
EM Startup Manager
WheresJames Startup Manager

Startup Programs Reference
 

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Okay so it all started me being on Skype and making a phone call to a company and then Skype just froze up and I had issues with it. Blabla I forced stop it with Task Manager and then like 3 minutes later I got a random Blue Screen of Death (I tried to get the logs but I just get a error so I can't provide the BSOD logs)


Code:
The tool will now begin gathering files to help diagnose your issue,

this process will take a few minutes.

DNS name does not exist.

ANYWAYS.... I restarted my PC and logged in my account and instantly greeted with a explorer.exe has stopped working, trying to find solution then it attempts to restart explorer.exe

It's constantly doing this and it won't stop. (explorer.exe crashes about every 10 seconds in safe mode and in just normal mode it crashes but it takes a few minutes for it to come back up then it just crashes right away.

I AM IN SAFE MODE AND IT'S STILL DOING IT.

What I have tried:
sfc /scannow (gives me error at 8% something about windows security resource or something like that)

Opened up laptop to see if anything is loose (also cleaned it a bit)

Virus scans.

Checked something in REGEDIT that's in Windows LogOn it's talking about shell has to be explorer.exe but i dont have anything named shell...
I DO NOT WANT TO FACTORY RESTART MY LAPTOP, PLEASE KEEP THAT IN MIND

If anyone can help me I will appreciate it so much.

Answer:Explorer.exe constantly restarting (even in safe mode)

Can you access a restore point to roll back your computer to a date/time prior to the Skype incident?

System Restore

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Hi everyone i hope someone can help.

My computer came up with the following message this morning

windows no disk

exception processing message c0000013 parameters 75b6bf7c 4 75b6bf7c 75b6bf7c

when i clicked cancel the computer kept flashing!

I restarted the computer and the computer started flashing again!
When i went into task manager i noticed that the "flashing" was being caused by explorer.exe keep restarting.

I went into msconfig and selected the /safeboot option to start windows in safemode and now the computer just keeps restarting when it reaches the windows loading screen!

Any help would be much appreciated

Thanks Chris
 

Answer:Explorer.exe keeps restarting and won't boot into safe mode

Flashing GUI

What version of Windows do you have?

If you have Windows 7 and you updated your video driver, that can be it right there. If that's the problem, then you might have to roll back your updates and go back to your former ones.
 

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