Computer Support Forum

Computer wont boot past "start windows normally" please help

Question: Computer wont boot past "start windows normally" please help

Ok well my computer when turned on gets to the screen that says

"windows closed unexpectedly"..etc and gives the options of

"safe mode"
"safe mode with netwroking"
"safe mode with command prompt"
"start windows normally"
"start windows with most recent working config" (or something similar)

Im sure most of you are familiar with this screen, when any of the options is selected
the computer begins to start up but then makes a struggling noise and returns to that screen
we can get past it.

If someone could help me out with this it would be greatly appreciated.


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Preferred Solution: Computer wont boot past "start windows normally" please help

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Computer wont boot past "start windows normally" please help


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Hi, i was simply surfing through ESPN and youtube when I realized that my Laptop (Gateway NV79) was running quite slowly and then after a while it completely froze. I couldn't do anything, nothing i did would work . So unfourtunantly i had to hard shutdown it.
And here's what happened after i rebooted it, It comes up with two options
1. Start Startup Repair(Recommended)
2. Start Windows Normally

-I go to "Start windows Normally" and it goes to boot up normally, but then after the Windows 7 logo appears it just stays there and nothing happens
-I go Launch Startup Repair and it says loading files, but then it goes to a black screen with the logo © Micosoft Corporation and nothing happens

-I tried F8 advanced boot but it doesnt do anything
-I tried safe mode with networking, it says loading files and please waitt but even after 10 mins it just stays the same
-I dont have win 7 CD
Please assist me if you can I am in dire need.

Answer:My computer wont get past the windows 7 "starting windows" screen

I think I would run memory and hard drive diagnostics. Maybe included in your BIOS (Setup) or Recovery partition or set of Recovery DVDs tools. Memtest86+ is a popular test. The hard drive manufacturer usually has the best diagnostics for it.

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Last night, I attempted to install a linux distro alongside 7, the installation failed, so I gave up and just rebooted to 7.

It got stuck on the "Starting Windows" screen, so I preformed hard shutdown and when to the "Startup Repair" utility and it attempted repairs, it then said that the repairs were unsuccessful, so I restarted and windows loaded to the desktop. Success! or so I thought...

After a while, I shut my laptop down and went to bed (as you do). When I needed to use it this morning, it wouldn't load past the "Starting Windows" screen again, so I shut it down and restarted and it went the desktop.

Answer:Occasionally wont load past "Starting Windows" screen


Can you access the Advanced boot options?

Advanced Boot Options
Choose Last known Good Configuration

Use the up-arrow and down-arrow keys to move the menu’s highlight to Last Known Good Configuration (Advanced), and then press Enter as the mouse won’t work at this screen.

Your computer should load successfully, and Windows 7 will discard the bad configuration and return permanently to the last known good configuration.


Are you able to restore back to a point to before you tried to install linux distro?

System Restore



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Hello all,

I have a Compac desktop, it's relatively new as far as use. Recently, it's not been used because of a startup issue. It will load the first screen (The compac screen and act like it's it going to load up) but then loops back to the first screen and continue to do this over and over. My mother told me that the computer had fallen off of out computer hutch (About 2 inches off the ground) and heard an interesting noise inside. She described the sound like a CD hitting the floor, but I looked inside the desktop, and nothing seemed to be out of place.
I want to get the data files and documents, but as stated above, I cannot use the computer.
I have a Ubuntu CD already made, and have used it before.. Unfortunately, the CD drive doesn't seem to be recognizing the disc. I can see the little white blinking "-", but that is all I can get to come up before the screen goes into another loop; and the previous process.
I was hoping some one could possibly help me out in getting the computer to the point to save the data? I have the option to reformat the whole computer, but I'd rather save that for last measures if the data cannot be recovered.
Again, the computer is a compac, Windows XP OS, desktop - only about 3 years old.

Answer:Computer will not boot past the "Compac" startup screen.

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I seem to be in a loop that will not let me boot up-tried all safe modes and normal start options-how can I get to start menu to restore system??? HELP!!!!!!

Answer:start up cant get past "sorry for inconvienence" screen windows 200xp media

I have a compaq presario v5000,win media xp,amd processor, cant get through loop-tried starting in all modes -always loops back to "inconvienience ' screen--- how can I reset or whatever to get to start menu? once I am there i can restore system.

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Hi all,

Every time I turn on my Dell Dimension 5150, I get greeted with "We apologize for the inconvenience... Windows did not start successfully".

My options are:

Safe Mode,
Safe Mode with Networking,
Safe Mode with Command Prompt

Last known good config...

Start Windows normally.

I have tried every option on several occasions... the windows xp logo comes up... then the dell logo comes up, everything seems to be running smoothly... then comes a black screen with a small flashing dot in the top left... and then I see the same"We apologize for the inconvenience... Windows did not start successfully" screen.

Any ideas?
Thanks in advance.

Answer:Can't get past "Windows did not start successfully" screen...

Have you added any new hardware just prior to this happening? If so remove it and try again.

Did you install new software or run windows update just prior to it happening?

Without much to go on it may be worth doing a windows repair installation. It sounds dramatic, but it will not destroy any of your data or files, just attempt to repair the windows os installation.

There is a step-by-step guide with pics here. Hopefully that will resolve your problem if windows became corrupt somehow...

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Hi, my sister dropped off a gateway MT3432 laptop and when i turned it on, nothing works, It starts up but nothing shows on the screen. I hear the system booting up and spinning off the hard drive but cant get to the BIOS screen or nothing. I tried plugging in an external monitor and still nothing. I don't know what the deal is. Plz Help. I replaced the ram and the harddrive and still doing the same thing.


Did your sister say she had did anything to the machine?  Played with registry? dropped it?

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My laptop froze after entering a wrong product key. I then pressed the shut down button till my computer went off. I restarted the computer and chose the "start windows normally" option. The laptop boots to "setup is preparing for first use" screen. It lasts for about 1 minute and then the computer restarts automatically following the same processes.

Answer:Windows 7 does not boot past "setup is preparing..."

Please do not double post... stick with your original thread...

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8gb 1600mhz ram
R9 290
I7 4770k
Z97A mobo
1tb hdd ( only storage device used )
120gb ssd (this has already died as far as I know but haven't gotten around to removing it)

Other information, just ask if you need it.

No context on why this happened, I just woke up this morning and my PC wouldnt fully boot.

My PC disk drive hasn't worked for about a year now, but I have Win 7 install on a flash drive, however I also can't seem to do this as booting from the flash drive results in a black screen.

Any help appreciated as I really don't wanna have to get another computer for Christmas!

Answer:PC won't boot properly, can't get past "starting Windows"

Hi, have you tried Safe Mode - tap F8 as your system is starting up?
Then click.
Start > Run > Type
Click Launch System restore.

Then choose a date prior to the problem.
Or Safe Mode with a Command Prompt Option.
Select an operating system if asked.
Press Enter.
Log on as an administrator.
At the command prompt.


Press Enter.
You should now be in System Restore.
Choose a date prior to the problem.
System recovery options Win 7.

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Hey guys, kinda new here, hopefully I'm posting this in the right forum section.

I'm not that super oriented with computers, I'll give it my best shot to explain what's going on here.

In short my PC just won't start. The light turns on, it boots up, and then I get a black screen with text referring to either "Start Up Repair (recommended)"


"Start windows normally"

If I choose start windows normally, it brings me to the black booting screen with the windows flag, then it proceeds to go back and restart the system, going back to the black screen. OR More likely it just stays stuck on the glowing windows flag.

This also occurs if I press F8 and go into safe mode. After listing all the components before going into safe mode, it simply restarts itself and goes right back to the black screen of the two choices.

If I select Start up repair, a grey loading bar appears below that on occasion freezes. If I manually reset the computer try it again, I get to a blue windows default background screen and the message

"Startup Repair
Your computer was unable to start
Startup repair is checking your system for problems...

If problems are found, Startup Repair will fix them automatically. Your computer might restart several times during this process.
No changes will be made to your personal files or information. This might take several minutes.

Searching for problems.. (this is beneath a blue bar that has been going on for at least... Read more

Answer:Windows 7 won't boot past "Starting Windows" possible hard drive issue

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Help! This is so weird. My computer was frozen so I tried to restart it. I was re-booting it, but the "Starting Windows" screen was taking a really long time. I tried restarting it several times, it did nothing. I tried running the second option it gave me when i restarted, which was something like "run system restore" but that did the same, on a different loading screen. I have a HP Pavillion DV7, and it came with a "Quick Links" screen, before the startup, where I can access an internet browser, mail, calendar and skype. I am using that right now, so I don't understand why I can't go to my regular windows screen? I'm really confused, I tried pressing the delete button and f10 right when I started my screen, but it would be a black screen then my computer would shut down.... My warranty ran out last month, please help?

Answer:Can't boot up windows past the "starting windows" screen, can't run system restore

Re: Can't boot up windows past the "starting windows" screen, can't run system restor

Tap F8 while booting and see if you can get to safe mode. If you can, try a recovery from there. You also want to backup if you get there. Sounds like a failing hard drive as a first quick guess so scan your drive for errors.

Windows Explorer, right click drive C, check for errors.

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My Computer:
Dell Dimension 5150
Windows XP
Media Centre Edition
Service Pack 2

When i start my computer it gives a problem "A disk read error occured press Ctrl+Alt+del to restart " and after i press Ctrl+Alt+del it comes back to this screen over and over again.

It first started when it seemed i caught a minor virus one day before (due to no updated virus protection). I decided to do restore my hard drive (ctrl-F11) since I had done this recently due to a major virus weeks considering I had nothing much to lose I thought this as being the best option. Anyway this didnt work and still doesnt.

I dont believe I recieved a recovery CD from Dell as this is built inside the computers with the system recovery- that no longer works!

Any ideas are much appreciated.


Answer:My Computer Wont Start. "A Disc Read Error Occured"

Your hard drive is bad or corrupt... You will have to get a Windows install disk, or take the computer to a repair shop

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Hi, the computer with a problem is a 3 or 4 year old HP Pavilon on Windows XP. It has been working faithfully up until recently.

My computer has never had this happen to it EVER, i was using my computer all day for the past 2 days but i have done that so many times, and i left it on while going to school,do this everyday as well, so i didnt think anything of it. Well i come home and i turn my computer gives me this message over and over with nothign changing:
We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.

If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.

If a previous startup attempt was interrupted due to a power failure or because the Power or Rest button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally.

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Known Good Configuration (your most recent settings that worked)

Start Windows Normally

When i choose any of them is wont start, ANY!, whats the point of this prompt if none of them tell me. So i am asking, what do i do to fix this. Give me a list of 1000 things and i will try them all.

PLEASE help me. I am freaking out becuase this happened to my friends comput... Read more

Answer:Computer wont start, "hardware or software change may have caused this" yeah right

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Ok! My friend told me her mouse(ps/2) was not working all the time so I advised her to buy another mouse. However, she didn't advise me unitl later that it has also started smoking before it went out completely. She purchased a new mouse(usb of course) and windows kept telling her mouse was not detected, even though there was a usb mouse installed in the computer. The computer was still working though.

So I went to her house to check on the error message. I went to check set up and found the option for "PS/2 Mouse" set to auto detect-which is what it should have been set to, right? Well, I placed the "USB Mouse" in a different usb slot and windows kept restarting. I put it back into the slot she had it in and the same thing (windows kept restarting). I selected last known good configuration, safe mode, and start windows normally and they all kept restarting the computer. I then gave her another ps/2 mouse I had laying around the house, with other computer parts. I put it into one of my systems with Win XP Home, before taking it to her and it worked just fine. Not in her system though, it still kept restarting.

Finally, I removed the hdd and took it to my house to recover her information on it. After which, I took it back, reinstalled it and inserted my Win XP Home installation CD to repair her copy of windows. I was unsuccessful because it kept asking for the administrators password and I am the administrator, but it would not accept my... Read more

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I have recently tried to disinfect a computer of various malware/spyware issues. But now I think my motherboard has had it. Its either infected with something or was a coincidence that it packed up when it did.

When I boot up the computer, it goes as far as the "Loading Windows XP" and then beeps once and goes back to trying to boot up again. It then displays the option to start in safe mode (with/without network support, Last known good configuration or Start normally). It then counts down from 30 and reboots itself

My mouse and keyboard no longer work

I have tried to swap the hard drive for one that I know works, in case the hard drive was knackered, but get the same result

Am I right in thinking that my motherboard has had it?

Answer:Computer won't go past "Loading Windows XP"

Did you try in safe mode and Last known good configuration ???

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Like in the title, i know i dont have a dell charger and they are locked with dell charger ID's, but i cant get one for a while, but when the warning message comes up it says "Strike F1 to continue" i press it.... nothing happens, if i press it too many times it starts beeping whenever i press a key. Any help would be highly appreciated

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Hey yesterday I got some sort of spyware or bug and my computer started acting funny so I turned it off and upon turning it back on I couldn't get it to boot. I've tried all the safe modes, tried booting from the windows 7 dvd to repair or reinstall the os but it won't make it past the starting windows screen. I suspect that the master boot files have been removed or corrupted by the virus (which was called "guo" in my task manager). So I'm stumped. Any help would be greatly appreciated.

Answer:windows 7 won't boot past "starting windows" screen

You should post this information in the System Security forum.

Start a new thread and someone will help you.

Edit: it's moved.

Definitely agree with Borg and Golden, AV Rescue Disk is the best place to start.

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problem: windows will not boot past the "starting windows" screen. The processor gets really hot as if its trying to do something but it never makes it to the desktop.

When I launch startup repair, the automatic startup repair tool always fails to fix the problem (surprise)
When I view the problem details, I get this:

Problem Signature:
Problem Event Name: StartupRepairOffline
Problem Signature 1: 6.1.7600.16385
Problem Signature 2: 6.1.7600.16385
Problem Signature 3: unknown
Problem Signature 4: 55
Problem Signature 5: AutoFailover
Problem Signature 6: 1
Problem Signature 7: NoRootCause
OS Version: 6.1.7600.
Locale ID: 1033

My computer: Compaq Presario Cq62-238DX Notebook
Windows Home Premium

Ran chkdsk, no problems
tried a clean boot (no startup programs), did not get past windows startup screen
it boots into safe mode just fine, but I don't know what to do from there
tried repairing the boot sector. That didn't work.

Not sure where to take it at this point. Please help.

Answer:windows will not boot past the "starting windows" screen.

Did you try the Windows 7 DVD. It has a repair option too. (I'm not sure which repair you are referring to).

In my experience the repair option in the Windows 7 DVD fixes pretty much everything. If you have tried this and the problem still persists, I'm afraid that this could be a hardware problem. See if you can take it to the service center.

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Hi all,

So I'm kind of stuck.. I currently have the problem where I am in an endless cycle of "loading files" -> "Windows Boot Manager" (see: How To Boot Into Safe Mode On Windows 8 (The Easy Way)).
I have tried to load all of the options -- and none successfully load.
I also end up at a OneKey Recovery as well.. unfortunately, the laptop does not have initial backup or user backup images.
I have a Windows 8 CD for repairing purposes.. however, I cannot load the BIOS/UEFI to change the boot order to load the optical drives first. I have also tried to remove the CMOS battery to fix it.. did not work. .
Also - Windows Boot Manager:
Windows Setup [EMS Enabled] -- does not load properly (leads to OneKey Recovery) Safe Mode (does not load properly) Safe Mode with Networking (does not load properly) Safe Mode with Command Prompt (doesn't load - tries to boot and load all files onto partition that is too small.. can't change partition?)
Enable Boot Logging Enable Low-Resolution Video Debugging MOde Disable automatic restart on system failure Disable Driver Signature Enforcement Display Early Launch Anti-Malware Driver
Start Windows Normally
Any ideas would be greatly appreciated! Thanks!

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I was trying to free up some space so i compressed my C drive, something that ive done before a cpl of years back and had no problem, but this time windows wont start.

This is exactly what happened, i compressed and waited the 9 hrs and after that i also went to the control panel and uninstalled some programs that i didnt need anymore, and then there was a windows update that was waiting to be installed so i installed it ( 7 updates i believe). After the update the laptop needed to restart, so i did, and all i get is

TOLFJ Is compressed
Press ctl+alt+dlt to restart

I did so many times but i always get the same thing.
I have windows 7 32 bit, and i dont have any CD's. I really need help guys, i start my thesis in 10 days and everything is on my laptop

Answer:Windows wont start after compressing C drive. "TOLFJ is compressed"

Might have been wiser to have a backup. What did you compress it with?

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after searching for around 3-4 hours now, i decided to try this place..

okay, the problem for me is this.
i dont know if viruses are the deal here. maybe they are, since i have an unknown program running and i dont know how i got it, called fhdaumwA (couldn't find any info on google) and some other junk like Ta_Start and Think-Adz.

if they are the real reason for this problem then i am very sorry and i will post this in the virus removal section.

but the reason i believe this is not a virus problem is because my cpu is normal (2-5% usage)
so yes..

this is the problem.
windows explorer does not open at startup, and only the background image is displayed.
aka- no toolbar, no right click dropdown, etc.
a few hours ago, if i ran explorer.exe from run using ctrl alt delete it would work for around 2-5 seconds and then shut down again, leaving only the background image.
so... during those few seconds i attempted to open my computer
the window closed right when explorer.exe shut down again, leaving the background image.
i decided that maybe updating windows would help from microsoft updates.
apparently it made the situation worse, since explorer now does not even open up at all, (if 2-5 seconds is anything anyway...)

i have searched many places and all places do not have an answer for me or i cannot actually perform the steps to clear it (my system restore does not work... the systemroot\system32\restore\rstrui.exe command thing)

also i cannot enter any hijackthis report ... Read more

Answer:windows explorer wont start on startup and does not run through "run" from task mngr

does sound like a virus. I had this problem once and I was able to boot into winternals and do a system restore. Then was able to continue with spyware/virii removal. Can you boot to safe mode with networking?

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I have a laptop with Windows 7. I was playing games on it today and suddenly browser closed. Then everything else closed and logged out and my laptop completely shut down. When I tried to turn it on again, a blank black screen with a flashing underscore "_" comes up and none of my keys work. The F8 key does nothing. I have turned it off and on many times. Please help!

Answer:Laptop won't start up past black screen with blinking "_"

Welcome to TSG.
From your description of the fairly normal but unrequested shutdown, this could possibly be a windows update that failed.
What type of laptop is it? Do you have the Operating System disk? If not you can and probably should order one from the manufacturer.
Take a look at

I would attempt a Startup Repair first, then try System Restore.

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I am running a computer with Windows XP. I only use it on the weekends and when I left last weekend it was working fine, I got back today and turned it on. It got past 2 loading screens then BAM it hit the "start windows in safe mode, start windows from last configuration, start windows normally screen" naturally I hit start it normally but after a few seconds it just reset it and came back to the same screen. I tried all the options numerous times and nothing works--It just resets and I get sent back to that screen. I would appreciate any sort of help, I cannot afford to get a new computer right now and I would also love the stuff off my hard drive if it did crash. Thank you so much!

Answer:wont get beyond "start windows normally screen"

boot to xp install disk, run "Recovery Console" and from there run "chkdsk /r"

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I just installed a home use version of Microsoft Office 2010 on my home PC. Previously this was a problem free, perfectly working installation of Windows 7. Now it appears that the office installation has killed it. Instead of booting up properly, my PC hangs at "Windows is loading files..." if I choose safe mode. Or if I tried to boot up without safe mode, it just freezes at "Starting Windows".

This is a huge problem for me since I work from home. Has anyone been able to solve this issue?

Answer:Installed "Home Use" Office 2010 on Windows 7. Now my PC Wont boot!

Sounds like a bad install. I would use system restore to return to a point prior to installation. I would then try the OS for a while make sure that it works properly. Then make a system restore point and try to install again.

Try to get to system restore from safe mode. If cannot be done report back and we might try another approach. Try a start up repair
Startup Repair

Many may say, just uninstall. In the case of a bad install, I want to be sure that all is back to where you started and no remnants remain

System Restore

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So I've done some research but after being thoroughly confused I figured I would make a thread about it.

I have a Dell Inspiron 1520 with XP SP2 installed. Served me pretty faithfully for three years, then recently I had to force a shutdown by holding down the power button. Usually this causes no problems, but this time when I started it back up it wouldn't boot into Windows, instead telling me that "Windows XP could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM". I can get into the Recovery Console and that's about it.

I saw a similar entry on Microsoft's support website, but it had a warning for computers with XP installed by the OEM (which is mine). I also can't seem to locate an XP Recovery Disk that supposedly came with the laptop.

Is there some way to fix the problem (which apparently is registry-related) without erasing all my data, and without a Recovery Disk? Any advice is most appreciated.

Answer:xp wont boot, says "\WINDOWS\SYSTEM32\CONFIG\SYSTEM" is corrupt

Just an update: I was in the Recovery Console, and ran C:\WINDOWS>chkdsk /p. It finished checking without any issues, and it didn't fix anything when I exited and rebooted.

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Hi, have just tried to do a clean install of windows 7 64 bit on my new PC. I have been into the bios to make sure it is set to boot from DVD, all good. I then insert the windows dvd, drawer closes, disk spins, I get to the "windows transfering files" bar at the bottom of the screen, all good. Then the "Starting windows" message appears (without the colourful swirl in the background, just words) and thats it!!! It seems to lock on that screen? My motherboard has a LED code AE - Legacy Boot Event? What does this mean and is this stopping windows from booting? Please any help is much appreciated!. System specs- i7-2700k, maximus iv gene-z, g-skill 16gb, ocz 120gb, seagate barra 2tb, gtx 570, kuhler 920, ocz 750w, pioneer opt. antec df-85.

Answer:"Legacy boot event" what does this mean? Windows 7 wont load?

Boot into Setup (Bios) What is the HDD mode set to? Is set to IDE or AHCI? Also set the Bios to Default. Also check again in Boot Priority again to make sure CD/DVD rom drive is First Boot Device.You may need to do a Bios Update.

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I have a raid O PC with 2 Seagate 60G IDE drives.
The PC is in a continuous boot cycle and wont go further than the safe mode options screen, stalls loading MUP.SYS.

Trying to access the recovery console, i get the stop message "BSOD"
with OX...D1, 8, 7, 0, OXF82C5B7A stop codes.

Also details Fasttrack.sys address at F82C5B7A
Fasttrack.sys is for the Promise raid 20276 controller.

Downloaded latest driver form MSI (motherboard)

Can now get to recovery console but running chkdsk /r returns the message
"The Volume appears to contain one or more unrecoverable problems"

If i try to reinstall windows, it shows the partitions correctly but wont install,
Says it "cant install windows on this computer"

I have run the seagate diagnostic tools and the drives appear to have no problems and are functional.

I'm stuck, what next ??????

Please dont ask if I've backed up, I wouldn't be doing this otherwise.

Can an other HD be mounted to the primary IDE and setup to access files on the raid pair ? if so , how?


Answer:Windows XP wont boot, "volume appears to have one or more problems"

Hello and welcome to Techspot.

Take a look at the following thread it may help.

Regards Howard :wave: :wave:

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Hi guys, a new member here. I hope you can help me with my problem.
I have 2 HDD. both of them have Windows 8.1 installed. When they are both connected, everything is working just fine. I can boot to any of them. The problem starts when I try to disconnect 1 of them. Lets call them "A" and "B".
Picture 1 is showing when only HDD "A" is connected. Enter and Press F8 options do not work.
When i use Press F9 it gives me an option to choose which OS i want to boot in (Picture 2), even there is only 1 OS.
When I choose the one on the bottom, it's working and I can boot to Windows.
When only HDD "B" is connected I cant boot to windows at all. It gives me an error (Picutre 3) : The boot Configuration Data for your PC is missing....". I've tried to repair it with my Windows installation USB (Picture 4) but that didnt work either. I even tried to use Command prompt commands (bootrec /rebuildbcd, /fixboot. nt60) but no luck.
When I connect both HDD, everything is working just fine (Picture 5).
My problem is that I want to have only Hdd "B" connected because all my stuff are on that drive. The other one is just to have it ready if something goes wrong. I thought I will be able to boot if I just rebuild BootSector on drive "B" but I guess I was wrong.
Can someone help me with this problem please?
Thank you
Pic 1: Pic 2: Pic 3: Pic 4: Pic 5:

Answer:Windows wont boot " File: \Boot\BCD" error

Impossible to read the pics.

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Relevance 89.38%

Hello everyone. As this is my first post on this forum, feel free to correct anything about it.
Asus U500VZ
Windows 8.1
2x128GB SSD
I am not good with computers, so I might not formulate myself well.
The problem occured 5-10 hours after the computer had shut down because of the battery being dead. When I turn on the computer, I get an error message on one of my SSD's saying "Error Occured(0,1)", and I get the option to press Ctrl+I. If I don't press anything, the computer tries to boot Windows, fails, then tries to auto-repair, and then the screen goes black with the backlight still active. Nothing happends after this. If I press Ctrl+I, I enter something I think is called "Intel Rapid Storage Technology Option ROM".
Here I am given some choises and some information. The choises are: Create raid volume Delete raid volume Reset disks to non-raid
The information is: Raid volumes:
Id: Volume names: Level: Status: Bootable:
0 RAID0SYS RAID0(Stripe) Normal Yes
1 RAID0RST RAID0(Stripe) Normal Yes
Physical devices:
Id: Type/Status(vol id):
0 Member disk(0,1)
1 Error Occured(0,1)
Is it possible to boot Windows so I don't have to format the SSDs? If I have to format the SSDs, how do I do it? I do not have Windows on a CD or Usb, as it came pre-installed. And the serial number sticker under the computer is gone, so I don't know how to get a verified and legal version of Windows if I format the drives.
Thank you for your time!

Answer:Windows wont boot after an "Error Occured(0,1)"

sounds like one of the raid disks has failed
down load the tool from WD here and make a bootable USB (all instuctions in the link) and run a Extended test in an attempt to repair the corruption on the drive

2 more replies
Relevance 89.38%

It looks like I managed to get that irritating "Congratulations you won" virus that opens multiple iexplorer.exe's in the background. I ran a couple of things (ccleaner, adaware, spybot) but in my haste and impatience I must have did something foolish. I first killed the svchost.exe because it seemed like the iexplorer.exe's were opening up under it. I know this was a bad idea. Shortly after another process called loader.exe opened and I proceeded to kill that as well. This is where everything went downhill.

The computer freaked out. Everything started to close so out of fear and idiocy I shut the computer down. Now windows refuses to boot. The computer is an Asus G51. After the initial system boot up, nothing happens. Just a black screen. I've tried hitting f5, f8, f10, and f12 in hopes of getting into the boot menu, but none of them seem to work. I can only get into the BIOS using f2. I cant seem to find my vista disk (if asus even sent me one) so I havent tried booting from the disk by setting that up in the BIOS.

I know I made a bunch of stupid moves and its frustrating because that is very unlike me. At this point I dont really even care about restoring the computer to previous condition, I just want to get it working again even if I have to start from scratch (new OS install or whatever). Can you guys help me out?

Answer:Tried to fix "Congratulations" Virus, windows wont even boot now

I can't relate the one thing - killing some processes - to the other - windows won't start; but given the situation, i would suggest you reset the BIOS...
(no clue if that will do any good though)

2 more replies
Relevance 89.38%

Hi I was using ubuntu on my old shuttle xpc and decided it wasn't doing it for me software-wise so tried to reinstall windows xp.  Everytime i tried to boot xp i would get so far and then get a message " The file dac2w2k.sys is corrupted press any key".  I tricked around with different bios settings with no joy so then went to "restore fail safe bios" (something like this).  Now when I turn on the machine i just get to the first screen with the intel picture and cant get any further.  I've tried going into the boot screen but it just says "loading boot menu" and nothing happens.  Same happens when i try to get into the bios.  My knowledge of the hardware workings of a pc is little to none so i've no idea how to reset the bios, if this is in fact the problem.  Could anyone advise me? I would be so grateful.Thanks

Answer:Cant boot past "intel inside pentium 4 " screen

Hello,In order to reset the bios: 1 Unplug your computer from the wall.2 Open up the side of the computer case.3 On the motherboard there is a little button cell battery. Take it out.4 Leave the battery out for about 5 min. 5 Put the battery back in and your bios should now be reset.

7 more replies
Relevance 88.97%

Had an error message in Norton about could not read incomming email for Outlook and then a message in explorer about shutting down. So, I rebooted and up comes a message I have never seen before "preparing network connections" (and I am on dial up if that helps at all) but now cannot get by the mesage box that follows (lsasse.exe. not found). Click it and nothing happens. Tried safe mode and same message and then click it and restarts in normal mode and back to the message. Can only get out of there by holding the on/off switch until it shuts off. Tried last settings and restore but nothing. I know now I should have maybe run Norton. I do not have unfortunately Norton rescue disks made up. How can I get the sytem past the system program lsasse.exe? What to do? I ran Ad-Aware a couple of days ago and cleared off about 20 critical objects....

Answer:Can't boot past message "lsasse.exe not found"

16 more replies
Relevance 88.97%

Hi guys,
I have a machine here with XP home installed on it (appears to be SP2, I can't find KB936929 in the C:\WINDOWS\$hf_mig$ folder though i may be looking in the wrong place) which pops up with the error at boot up saying "Windows could not start because the following file is missing or corrupt:
Press r to repair etc, so i thought ok no problem, pop the disc in, set bios to boot off cd, boot up & when I hit enter at the first prompt, it starts spinning the disc up, when the second prompt "press any key to boot from cd" comes up, it won't boot no matter what i press. I've tried different KB's (usb & ps2) but no joy. However, I did have some sucess when i pulled the hdd out & tried to boot into knoppix live disc, no problems. So i tried to boot off the XP disc (with hdd out) & it booted. Put the hdd back in & no boot. I popped a new hdd i had in the shop in just to check I was on the right track & it started to boot, so I'm thinking it's got to be hdd related. Does this sound to anyone like hdd is unservicable? Should I just replace it? or does it sound like something that can be rectified on the hdd?
Any suggestions would be greatly appreciated! cheers!

Answer:XP Install disc won't boot past "Hit any key to continue"

Hey!... I know my suggeston sounds a little wierd...Do you use an USB keyboard to press the keys ?... Cause if you do Most of the time it does get accepted..I have had the same trouble in going to the Advanced config menu while windows boots up

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Relevance 88.97%

Hello, I am building a new computer, or at least trying.

Mthbrd: Gigabyte GA-EP45-DS3R 775
Intel Core 2 Duo 3.1 GHZ
visiontek Radeon HD 3450 PCIE crap
Western Digital Caviar SE 160 SATA
2 ddr2 memory

I can't get past the "verifying the dmi pool data" in the boot. I read something about updating the bios in a short product review on How would that be possible? Any help is appreciated. I am about to throw the computer in the toilet.

Answer:Can't get past "verifying dmi pool data..." in boot

I AM the toilet.

Seriously, do you know how to update BIOS?

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Relevance 88.56%

yep, my pc boots up, gets to the point where it would start loading windows and just gives me a ";" (without the "") i've tried recovery console and it didn't work (not that i know much about recovery console)

however! windows does boot if I leave the windows xp CD in the drive, wtf?!

i've got windows xp pro with SP2 installed, fresh install (2 days old), did nothing in particular to bring this about, have a feeling it might have something to do with drive partitioning but am not sure

any help will be appreciated!! thanks!

Answer:Windows wont boot, all I get is a ";" (semicolon)

Try booting to the Recovery Console.

If your system has a Boot Menu option during POST, use it to boot to CD (after inserting the CD of course). If not, use Setup (aka BIOS Setup) and ensure you have a boot order of; Floppy, CD-ROM, HD.

Have the WinXP Install CD inserted and boot to it.

When you get to the install step, on the bottom Statusbar, there should be a [R]epair option, use that.

You will eventually get to the Recovery Console window.

Enter - CHKDSK /R (note, the command switch is not a typo)

Reboot when the check is finished. Hopefully it will have fixed the problem.

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Relevance 88.56%

#1 Hi, basically this probem arose from nowhere. I came back from holiday 6 days ago and my pc took longer than i remember to boot. Only till i realised the next day and day after it was getting longer and some times not loading past the 'Windows' screen. Each time when it hasn't loaded fully, I turn it off and re-boot pressing F8 to get up safe mode, which doesn't work at all.
It gets stuck on '/avgdiseh' doesn't load past and will stay like that till turned off. Start up repair does absolutely nothing, it asks to do System restore which then errors and reboots, if i press cancel it stays on the 'Scanning' screen for hours.. (8 hours today)

#2 I've now seemed to run into another problem trying to boot from my CD drive. First time I loaded everything correctly got to 'install windows' screen clicked start up repair which did nothing. Ever since that windows won't detect my CD drive even though it opens and did read CD's.(watched a film on it the other day)

I've looked online and other people have had the same problems and clearly i haven't found a solution yet. I've tried cleaning the inside of my case, double checking connections, changing boot options. From what i've read its either a failed HDD, failed RAM (, or failed CD drive in the case of my second dilemma)

I'm just curious as to whether anyone can pin point what the problem is. If its an easy fix or whether it is possibl... Read more

Answer:Windows wont boot past Start up Screen, and won't boot safe mode

it's the one following avgdiseh that is the problem

d/load and run the h/drive makers diagnostic utility on the h/drive

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Relevance 88.15%

In Windows XP, fully updated, I have several folders full of mp3's and want to see the bit rate and duration. I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

But all the figures in the "Duration" column appear to be in "hours" and "minutes", so I see "00:04" or "00:03", but what I want is "minutes" and "seconds".

Any thoughts as to how to change this?

Answer:Solved: Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

16 more replies
Relevance 88.15%

So I have this weird thing happening in my relatively fresh install of Windows 10.
Whenever I search for "Check for Updates" or "Windows Update settings" on the search box of the start menu, I get the results that I want but if I press enter or try to click on those results nothing happens.. As far as I know I can click all others search results but those, and maybe others related to windows update.

I can still get updates by going to Settings>Update & Security though.

In my other computers this works fine, and as far as I can tell all the updates are done.
From what I've searched around other people seemed to have a similar issue where they couldn't acess the settings at all which isn't my case. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results.

Answer:Can't click on "Check for Updates" "Windows Update settings" on Start

.............. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results. .....................

Please clarify what did you mean by "no results".

When sfc /scannow is completed, it will give you one of the following 3 reports....................(paraphrasing)

1. No integrity violation.
2. Found corrupted files and repair is successful.
3. Found corrupted files but unable to repair some of them.

Which one of the above is applicable to you ?

3 more replies
Relevance 88.15%

So I have this weird thing happening in my relatively fresh install of Windows 10.
Whenever I search for "Check for Updates" or "Windows Update settings" on the search box of the start menu, I get the results that I want but if I press enter or try to click on those results nothing happens.. As far as I know I can click all others search results but those, and maybe others related to windows update.

I can still get updates by going to Settings>Update & Security though.

In my other computers this works fine, and as far as I can tell all the updates are done.
From what I've searched around other people seemed to have a similar issue where they couldn't acess the settings at all which isn't my case. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results.

Answer:Can't click on "Check for Updates" "Windows Update settings" on Start

.............. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results. .....................

Please clarify what did you mean by "no results".

When sfc /scannow is completed, it will give you one of the following 3 reports....................(paraphrasing)

1. No integrity violation.
2. Found corrupted files and repair is successful.
3. Found corrupted files but unable to repair some of them.

Which one of the above is applicable to you ?

3 more replies
Relevance 87.74%

Hey guys!

My computers only 2 weeks old and I'm already running into problems! I didn't get it for the first week but now about 4/5 of the time I start my computer up in the morning I get this problem:

So then I enter in my Windows Vista recovery DVD-ROM to boot from disk and repair:

It's a really annoying problem and I just would like to get it fixed. My computer is an Ibuypower computer if that matters. Completely custom.

Answer:"Windows failed to start" problem, forced to boot from disk

Hi, yes it looks like you corrupted your BCD store there is bcdedit.exe that can be run from a command prompt to fix Vista's boot loader, however there is a much better way, use this program to fix your boot problem (read the info this is a powerful program) :-

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I'm trying to boot from my windows CD but my keyboard doesn't respond during the "boot from cd" screen. Is there a way around this or a fix?

Answer:"Press any key" To boot from CD, but Keyboard doesn't start untill Windows does.

im guessing you have a USB keyboard. I sudjest you go to a computer shop and get yourself a USB to Keyboard jack converter. The little purple plug in the back of the computer. You can plug your USB straight into that, and then the plug will then be converted.

Not sure how much the things cost, wouldnt be expensive though. You usually get one free when you buy a USB keyboard or mouse.

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Relevance 87.74%

For about a year I have been receiving on boot-up the message "Windows could not start driver configuration service". I may(and stress may) have inadvertently erased that service by accident. I cleaned up a lot of file about a year ago and I think I started getting this message right after that. Now my system is getting unstable and give me the BSOD quite abit. Is there anything I can do like copying the service from my other Window7 box? Any advice is appreciated.

Answer:Keep Receiving "Windows could not start driver config service" on boot

Please take a picture of the error message and attach it using Manage Attachments button in reply box.

Is it possible you have the wording incorrect. It needs to be verbatim.

Then run SFC /SCANNOW Command to check System file integrity.

Next Restore Default Services in Windows 7 - Windows 7 Help Forums

Report back all results.

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Relevance 87.74%

Hi guys,

For the last few weeks, I've been getting the "Windows Failed to Start" error screen intermittently when I try to boot my computer. This does not always happen, but several times on occasion. I then proceed to run Startup Repair (with a system restore), and then I am able to launch Windows when it completes.

When I log in, I get the message that "Windows has recovered from an unexpected error," the error type being "Bluescreen." I don't recall ever seeing a bluescreen actually happening; the night before I see the error the next day, my computer seems to shut down without issue.

Here are my system specs:

Operating System
MS Windows 7 64-bit SP1
Intel Core i5 2500K @ 3.30GHz 37 ?C
Sandy Bridge 32nm Technology
8.00 GB DDR3 @ 798MHz (11-11-11-28)
Gigabyte Technology Co., Ltd. Z68A-D3H-B3 (Socket 1155) 45 ?C
Acer G235H ([email protected])
NVIDIA GeForce GTX 560 Ti
Intel(R) HD Graphics 3000
Hard Drives
1954GB Seagate ST2000DM001-1CH164 ATA Device (SATA) 37 ?C
Optical Drives
ASUS DRW-24B1ST a ATA Device
Realtek High Definition Audio

I've attached my logs. Thanks in advance.

Answer:Intermittent BSOD, "Windows Failed to Start" upon boot

**************************Tue Jul 28 21:00:21.142 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\gator\SysnativeBSODApps\072815-21746-01.dmp]

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603

System Uptime: 0 days 0:00:19.344

Probably caused by : HIDCLASS.SYS ( HIDCLASS+26d7 )

BugCheck A, {0, 2, 0, fffff800038cd822}
HIDClass BSODs can mean you have a corrupted or incompatible USB device or driver connected. Since you are having problems on startup I would recommend removing all USB devices and test to see what happens.

You have a driver named MayPro.sys. This is for a gamepad of some sorts (haven't researched yet) and has caused at least one BSOD with a quick search. Remove the gamepad if its connected and/or uninstall the driver and see if that helps.

fffff880`06fe3000 fffff880`06fed000 MayPro (deferred)
Image path: \SystemRoot\System32\Drivers\MayPro.sys
Image name: MayPro.sys
Browse all global symbols functions data
Timestamp: Sun Aug 12 13:27:44 2007 (46BF4310)
CheckSum: 0000FD9B
ImageSize: 0000A000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Can you boot into Safe Mode ok?

4 more replies
Relevance 87.74%

Dell N4110
I wish I could get an error code on it, perhaps you guys can enlighten me.

So I upgraded a couple weeks back to Win10 and it's been running sleeping restarting etc. Just fine. Then at random it shut down and has been stuck while trying to boot. I can get to the "Continue/Troubleshoot/Turn off your PC screen but even when I've tried to "Reset this PC" it just hangs there, even after leaving the machine untouched for a full 24 hours...

Maybe someone can help me get an error code first so I can specify what's up. Also as mentioned I cannot boot past the troubleshoot screen.

BIG TIA folks

Answer:Win 10 Restart issue: computer won't get past "diagnosing issues"

I had something like this, when resetting PC back to factory settings from my USB recovery stick wouldn't work, even when everyone seemed to think it should. I had to get myself into StartUp Options area, launch command prompt, blow away all my partitions and then run recovery USB to get it to work.

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Relevance 87.74%

Hi all, This is a great forum you have here! OK I am having a very low-tech month I think. I am trying to trouble shoot a problem with my system which had been running reasonably well until now -- I say reasonably well because lately I seem to have hit some hardware challenges. More on that later, however (if required).

In order to trouble shoot my issues, I find myself needing to reinstall Windows 7 (My boot disk which is an SSD seems to cause the system to hang when it is connected so I am trying to install a new verion of Win 7 to troubleshoot the other from). Now I have ample space on a couple of drives so that is where I targeted. Everything runs fine in the installation process, the system reboots and I am presented the screen to enter a system name. I enter a name but the "next" button is protected and not clickable . Does this mean anything to anyone?

This seems very rudimentary but frankly I can't find anything to make it go

Answer:Can't advance past "Type a computer name" on clean install


Welcome to Seven Forums
Please have a look at this thread

Hope this helps in some way


7 more replies
Relevance 87.33%

Monday morning- Screen pops up saying my laptop wasn't shut down right. That it had to run a test to shut it down normal- Test took about 3hrs to complete.
After test I could get on like normal then once I shut it it shut down and didn't get back on till later that night only to find I CAN"T get past the  Black screen of death- the black screen with the "_" in top left corner. I've restarted it a lot to see if it would just turn on like normal with no luck. I CAN"T press F8 without having it beep at me I can only get into F2 and F12 and that is it. I know my battery is crap has been because it won't charge. I also Sunday night uploaded from malware bites web page a free download refreash virus protection again. Because somehow it went missing a few weeks before I did find that night I had to big viruses that I did get taken care of which were both trojans. I did get onto a few times that night with having problems when trying to open the new window in a new tab- Fire Fox.- My mother also said her down stairs computer desk top was doing the same with google the day. So I'm wondering what is going on with everything. I've tried to get a email for tech support but no luck because they say that they don't do anything with my model number- which is only 2-3 yrs old. I've got a lot saved on the computer but can't get inside at all.
I need help getting something done I don't have any of the cds tha... Read more

Answer:Laptop 1545 won't start up past the Dell welcome page- Black screen with "_" blinking in top Left corner F8 won't work at all to restore or safe mode.

Hi Emilie2011,
Welcome to the Community, it could be an issue with the harddrive. I suggest you can start by running the Hardware diagnostics.
To run diagnostics press and hold down the "Fn" key (on the lower left hand bottom of the keyboard)  and turn on the system,it should ideally bring up screen showing Pre-Boot System Assessment.
Another way to run the diagnostics go to F12 screen,scroll down using the "up" and "down" arrow key,choose diagnostics  and press Enter.
If the diagnostics shows any error code/message please post it back.
Since your system is getting stuck on black screen with blinking cursor,you can also try to release flea power.
To release flea power disconnect the charger and remove the battery,press and hold down the power button for 30 seconds,reconnect the battery and charger.Turn on the system and see if it boots to Windows.
Hope this helps,
Thank You

7 more replies
Relevance 87.33%

Hey guys,

Recently my iTunes went haywire and froze my computer, and when I rebooted it, I got the error:

Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:
1. Insert your windows installation disc and restart your computer.
2. Choose your language settings, and then click "next".
3. Click "repair your computer".

Ya-da ya-da..

I have a Samsung SF510 laptop running Windows 7 x64.

Anyways, I burned an ISO to a disk (downloaded from this forum) and put it in, and hit F4 which brought me to Samsung Recovery Solution 5 or something like that, and it has said "please wait" for the past 6 hours

I've tried booting Sea Tools by putting the CD drive as my #1 on my BIOS priority boot list, but no luck.

When I hit F12, then I get the error:

Media test failure, check cable
Exiting ---

Im pretty darn sure its a hard drive problem (Despite the hard drive still being recognized in my BIOS).

Before I shell out $400 for future shop to recover data, swap the hard drive and install everything for me...Do you guys have any thoughts?

Thanks so much. I gave as many details as I could.

Answer:"Windows failed to start", won't allow me to boot from CD/DVD drive

F12 should be the key for BIOS boot menu on Samsung, used to trigger the DVD if it was burned correctly for a Clean Reinstall. If you're choosing HD and getting the error you specifiy then it likely is a bad HD. Is the HD detected in BIOS setup? Check now?

Work through these steps starting with HD tests: Troubleshooting Windows 7 Failure to Boot.

What ISO did you burn that caused what you describe? Did you skip to trying to Clean Reinstall - Factory OEM Windows 7 and somehow confused running Samsung Recovery with booting the Win7 DVD? These are two separate things. Google your Samsung model + run Factory Recovery to understand better the difference.

9 more replies
Relevance 87.33%

I'm getting this same error: Multi(0)disk(0)rdisk(0)partition(1)\windows\system32\drivers\mup.sys

My computer is stuck in a continuous reboot loop. It will not recognize the Windows XP CD.

I have set up the boot order in the BIOS to detect the CD-ROM drive first, then the hard drive, but it still does not see the CD.

Any suggestions?

Answer:[SOLVED] Can't get past "You Computer was turned off incorrectly"

Hello and Welcome to TSF

Clean the cd or try a different cd

5 more replies
Relevance 87.33%

Do you or anyone else willing to help me, know which registry key I would have to manually delete in order to remove the "Move To" and "Copy To" options from my context-menu?

Please help me solve the problems with my registry. I'm using Windows XP Pro (64-bit Edition). The problems started when I tried opening windows by clicking on folders & files, which are listed on my Start Menu:

Whenever I double-click (or right-click on any folders listed on my Start Menu, and then select "Open" or "Explore") to open files listed on the menu, the "Move To" & "Copy To" windows pop-up.

The "Move To" & "Copy To" windows won't go away, unless I click on "OK" or "Cancel". And now that I have the lastest stable-release of WinRAR installed on my XP, the "Move To" and "Copy To" options aren't listed on my context-menu, anymore. However, I can't open any of the folders I want to access via my Start Menu because my registry is still setup to make the "Move To" and "Copy To" windows appear. And now when I click on "OK" or "Cancel" on each of those windows: none of the folders I wanted to open appear.

The previous owner of my PC configured the registry to make the start-menu & context-menu include the "Move To" & "Copy To" options. So whenever I click on an option in the start m... Read more

Answer:Why do the "Move To" & "Copy To" windows appear when I click on Start Menu?

Sorry, I have no idea how to fix your particular issue. But, the way to avoid this kind of problem is to immediately format the disk and install the operating system fresh when taking possession of a previously owned computer.

2 more replies
Relevance 87.33%

I am stuck on "Start Windows normally" and "Launch startup repair"
When I choose "Start Windows Normally",it gives me blue screen with the following error:Unmountable_Boot_Volume.On "Launch startup repair" I am stuck on the Windows 7 wallpaper with cursor and can't even open Cmd trough Shift+F10.I've tried re-installing windows from USB stick and I am also stuck on "Setup is Starting".Any help please,and how much I am screwed?
P.S-On Advanced boot options I can't use Safe Mode,Safe Mode with Networking,Safe Mode with Command prompt and Last Known Good Configuration,it gets me back to "Start Windows Normally" and "Launch startup repair".

Answer:Stuck on "Start Windows normally" and "Launch startup repair"

Time to boot to an external testing/repair environment, such as a Win7 Repair disk or a hard drive test disk.

5 more replies
Relevance 87.33%

Hiya, I could use a little help resolving what should be a simple problem. It's really a long story, but to skip to the important part, I'll just recount this little tale:

I wanted to delete some files off of an old external hard drive to make space for some new stuff. It didn't matter, since the files I was deleting had been long since copied to a new drive. However, Vista, in its infinite wisdom, told me I couldn't delete the files, and it was for my own good. I politely said, "okay, Vista! Thanks for keeping me honest!"

But then I muttered, "I already have a mother" under my breath, and proceeded to go behind Vista's back and turn off User Account Control so I could delete the files anyway. Well, I knew that wasn't the best idea, so I immediately turned UAC back on afterwards, but it was too late. Vista caught me, and after the second restart, smote me with a problem I'd seen once before: nearly every program on my computer was said to have been closed after it "encountered a problem" or some nonsense, and when restarted again, the disk checker was run, found numerous problems, and did whatever it had to do to go about fixing them all.

Now I'm not sure what all that was about, because everything seems to be running okay now, save for one minor thing. That little "click" sound you get when navigating windows explorer was nowhere to be heard. I tried another restart and another disk check, b... Read more

More replies
Relevance 87.33%

hello, let's just get to the point, i had this problem recently where my pc can load windows, it keep looping
pc's on - booting - then "Windows Loading Files" - restart
it's infinite i don't know what to do, i don't have a cd rom, and i can't reinstall my windows from USB because every time i tried it says : "disk error" or "disk read error"
even after i burn it to USB correctly, tried this on other pc and USB can load just fine.
i'm thinking, it's something wrong with my boot system in System Reserved, is there anyway i can do to fix this?

Answer:"Windows Loading Files" infinite loop, Can't Boot USB "disk error"


Have you tried changing the boot sequence inside the BIOS?

Normally pressing F2 or F12 on the computer will solve this.

2 more replies
Relevance 86.92%

I am running Windows XP SP3, fully updated, on an Acer lap top PC.

I have several folders full of .mp3's and want to see the bit rate and duration. To do this I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

The two new columns appear, but the format of the "Duration" column appears to be "hours:minutes", so I see "00:04" or "00:03" for most .mp3's, when what I want to see is 'hours:minutes:seconds", e.g. "00:03:45".

This also happens for video files (.avi files), e.g. all my episodes of "Heroes" (sad, I know) have a duration of "00:42" instead of "00:42:xx".

Here are two pictures showing the problem with the .mp3's. The first is of Explorer showing the Duration as "Hours:Minutes":

The second picture is of the properties window of the first .mp3 in the list above:

I copied some .mp3 files to another (old) PC on my home network, and it displayed the duration field correctly:

Also, the properties window correctly shows the duration also:

I'm not the only person to have this problem. I received a private message from a member of another forum where I posted about this problem several weeks ago. That person also has the same problem with the duration field.

The tech guys on that forum were unable to find the source... Read more

Answer:Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

* bump *

Tricky, this one!

8 more replies
Relevance 86.92%

I'm posting this in the Vista forum because this has never happened with Windows 2000 or XP.

I bought two exact duplicate models of hard disks. I set up Vista Ultimate on one of my systems. I used Acronis True Image 10 to clone the operating disk to the factory-new, never-used, same model disk as a backup drive in the event the first disk failed. I put in the clone to be sure it runs; but, I get the error mentioned in the title of this thread.

Now, if the second disk is supposed to be a clone of the first, why does this happen and how can I fix it?

I'm not married to Acronis for this job so I would use any disk cloning tool that makes a sector-for-sector copy. I use Norton Ghost 2003 for making sector-for-sector raw image (forensic) copies of PATA drives; but, these are SATA drives and Ghost 2003 simply sits there like Tarbaby and he don't say nuttin' to no SATA drive.

Answer:"Windows failed to start" "\Windows\System32\winload.exe missing or corrupt"

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Relevance 86.92%

hello, i have a problem i need help with, laptop is aspire 5553g the one with dual gfx, when i woke up today after leaving laptop on whilst streaming a movie i noticed it was saying unresponsive in the browser and everything was frozen couldnt ctrl alt del, had to hold power to shut down, upon trying to restart the laptop askes me is i want to repair or start windows i click start it loads the win7 logo but just sits there the logo pulsing, if i try repair it says loading startup repair then freezes on black screen, if i try advanced options safe mode it stops at loading driver ati.pcie.sysnone of the advanced options will load, ive tried removing battery and holding start for a minute, nothing changes stil stuck, im beginning to think the gpu is messedup but im not sure anyone got any ideas/suggestions? its running win 7 ultimate 64 bit

Answer:5553G wont boot past windows start screen? help

Try this:open the ram covertake off one ram stick and try to bootif it doesn't bootchange ram stick and try again if you are able to boot under safe mode with one ram stick, uninstall the ATI drivers and try to boot normally. if after that, with both ram sticks inserted, it crashes's one faulty ram stick.

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I just installed a new 60gb hard drive as a back up to put my movie files on,it installed fine and it works fine but i get "windows milenium emergancy boot" when i boot the system up .I don"t know if this error is serious but I do know that the system seems less stable in this boot mode..can someone please help? thanx

Answer:after installing new "hard drive" it starts with "windows emergency boot"

closing duplicate, view this thread

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Hi All,
Brand new out of the box Dell laptop I'm setting up removing what I don't want and installing what I do want. After a second or third reboot the only sign-in screen option is "Other User" and asks for a password. I have not set a password yet and don't know where "Other User" dialogue has come from. Now I'm stuck and can't start windows. What can I do?

Any suggestion are greatly appreciated


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I could sure use some help, been trying to upgrade my wife's computer from XP pro to win. 7 home prem. 64 bit. I am on my 3rd install, the 1st two times it was user error (my fault) that created the problem, this 3rd time I was much more careful but something is just not right.

Problem - after I sign in with "password" I get to the "welcome" screen and the small circle just spins forever.

I have done a lot of research and found a lot of possible fixes but nothing works.

This is a custom built system (by me) and worked perfectly with XP Pro, I recently did the same conversion on my computer system and had NO problems, I am using "OEM" install disks purchased from the Egg.

HDD - (120GB Seagate)
Power Supply - 500w antec
RAM - (Corsair 2GB DDR2 XMS PC2 6400)
CPU - Intel core2duo 6300 OC'D to 2.10mhz

Tested HDD with Crystaldiskinfo w/ HDD Smart Monitoring - no problem
Tested RAM with Windows built in RAM test (2 passes) -no problem

I have run:
Avast - boot scan, smart scan, full scan - all OK
Disk Ck. -OK
Malwarebytes - OK
Reinstalled GeForce driver
Root Kit scan w/Spybot - OK
Defraged HDD
Crap Cleaner

The system WILL boot fine in "safe mode"

Most drivers are from "manufacturer" not just M$ generic

I have tried tracking down "error" info from "event viewer" not much help, did try a couple of "fixes" to no avail.

I am not opposed to "reinstalling" again but if there is a ... Read more

Answer:Will not boot past "welcome" screen

How did you get so many programs right after a clean install?
Did you install all Windows updates?
Spybot years ago was a great program. Haven't heard anything good about it in 5 years.
What is Key Scrambler?
The way to get most drivers when installing Windows 7 is let Windows 7 install the drivers and then check Device Manager for problems.

Check and see how much free space you have on your 80 gb drive.

Better yet read through this Tutorial by Greg. Their is lots of good information so take your time.

Clean Reinstall - Factory OEM Windows 7

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I really need some help. My thoughts are that this does not look good at all but hopefully somebody out there can help me. Thanks for any assistance whatsoever. I'm at work at the moment and the affected PC (Acer Aspire Laptop) is at my home so any remedial action will have to wait until I'm at home tonight but would be interested in any comments in the meantime. I do plan on taking another laptop home with me tonight so I can at least get onto these forums.

I was in the middle of something last night (had just updated virus protection and on a bank website I think) and everything just closed down on me. when it tried rebooting, i was presented with the following (i.e. white text on black like when it's normally booting up):

We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.

If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.

If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Known Good Configuration (your most recent settings that worked) Start Windows Normally

Use the up and down arrow key... Read more

Answer:Will not boot - "Windows did not start successfully..."

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An odd problem for ComputerHopers.My XP Pro computer won't boot. It hangs after the black Windows boot up screen - just before the cursor would normally appear. The screen goes black, and stays black.But! If I turn the machine off and reboot, I get the traditional screen saying "Windows wasn't shut down correctly". If I choose to boot as "Start Windows normally" the machine starts up just fine. This means, oddly, that turning the machine off via the shut down function in Windows prevents me from subsequently booting up successfully. Instead, I have to cut the power in order to get to the "Windows wasn't shut down correctly" screen.So, here is my question: what does the "Start Windows Normally" do different to actually starting Windows, er, normally. Something is different, or I wouldn't be able to boot through it. My setup: XP Pro, 4gig ram, Nvidia Geforce 9500GT, Asus P5QL motherboard. Clean install, I am sure nothing is wrong with Windows etc.  As I said, once I boot using the "Start Windows normally" choice the machine starts up, and works, 100 per cent fine.Any help massively appreciated!

Answer:Can't boot XP normally, only after "start windows normally screen"

Sounds like one or more boot files have somehow gotten corrupted.Boot to the XP CD and at the first screen press "R" to enter the Recovery Console.This will load an unfamiliar looking DOS mode looking screen...don't panic.Wait til it loads completely and at the command prompt type in fixboot and hit Enter...Remove the XP CD and re-boot.Report back with your results...

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I was deleting old videos off my computer and i noticed that none of the files were finished deleting after 10 minutes (none of them were large files) i had about 8 windows open that all said "recycling 1 file (xMb)" and none of them had even begun, in the details they all said 0Mb/s, 2 of them i cancelled and after the ten minutes they were still canceling so i decided to restart my computer. When it started up again it came up with the following message:

Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:

1. Insert your windows installation disc and restart your computer.
2. Choose your language settings, and then click "next."
3. Click "Repair your Computer."

If you do not have this disc, contact your system administrator or computer manufacturer for assistance.

File: \Boot\BCD

Status: 0xc000014c

Info: An error occurred while attempting to read the boot configuration data.

So i followed the instructions and after i press "repair and restart" it says "failed to save startup options." "OK"

When i pressed ok the window closed and behind it there was the "System Recovery Options" window where it said: "Select an operating system to repair and click Next. Note: this feature cannot repair operating systems earlier than windows vista." Then there is a box that says "operating system", "partition size",... Read more

Answer:I can't boot windows vista! Please help! "Windows failed to start" Status:0xc000014c

Re: I can't boot windows vista! Please help! "Windows failed to start" Status:0xc0000


File: \Boot\BCDClick to expand...

says it all.
Your error is not exactly the same
but it boils down to the Boot Configuration Data is corrupt so it has to be repaired.

You might want to see if Methods 2 or 3 work. If not, perhaps another Geek will come along and suggest what to do. I have never run Vista so I can't supply you with advice on how to fix/rebuild the BCD file.

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My computer has been working fine up until today. Last night i turned it off by just pressing the power button, instead of start, shutdown... etc.
Now when i turn it on it goes to the screen saying your computer has been turned off incorectly etc...

chose a mode to continue

safe mode
safe mode with command prompt
start with last settings that worked
start windows normally

the screen freezes when the last two are choosen
and in any of the safe mode start-up options it begins putting lines of text on the screen finishing with:
The computer then freezes like that and will not continue.

I have already tried repairing my installation of Windows XP using the windows XP cd.

Also i tried checking and repairing my hard disk using: chkdsk /r

none of these things have made any difference...

can somebody please help me, or reccomend further steps to try?

Answer:Can't get past "You Computer was turned off incorrectly"

Hello and Welcome to TSF

Boot from the windows XP CD, press the "R" key in the setup in order to start the Recovery Console.
Select your windows XP installation from the list, and enter the administrator password. If not password was set just press Enter
Enter the command: "FIXMBR" (without the quotes) at the input prompt and confirm the next question with a "Y" (without the quotes). Use exit to restore the computer.

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I double-click and get "search" instead of "open"--only when I click a disk, like Hard Drive C: or Floppy A: or CD F: and so on.

It didn't used to do this, so I must've inadvertently changed some setting somewhere, but darned if I can find it now.

Any ideas?

Answer:Solved: On the "my computer" list, I double-click on disks and get "search" instead of "open"

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Ok, so im new here so hey everybody..

to the point: my laptop is "stuttering"/lagging/skipping.
whatever you wanna call it its doing it.
my video/music/and cursor skip every second for a splt second it starts on start-up and dont stop til i turn my laptop off. it happens in a pattern its not random, ive done checked my drivers, spyware, and m RAM is good.. so can someone please help me? ***could it be because my battery wont hold a charger? so it has to be hooked up to the charger at ALL times or it dies Example: is the charger not got the "juice" to run the laptop by itself so it studders/skips..*** i dont know if this has anything to do with my problem but i ran "event viewer" and found this : The following boot-start or system-start driver(s) failed to load:


OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 39723 MB, Free - 23484 MB; D: Total - 12684 MB, Free - 3633 MB;
Motherboard: Dell Inc., 0FF049, , .HWPLLB1.CN1296167S5169.
Antivirus: McAfee VirusScan, Updated: Yes, On-Demand Scanner: Disable

Answer:Solved: Whole computer "studders"/"skips"/"lags" .. have event viewer report (PLEASE

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So my computer was left on over night and I wake up and turn on the monitor and the computer was frozen. I re-started it everything is fine. I go on facebook check my email, then it just restarts on me without warning. It gets stuck at the starting windows screen for about 3-5mins then blue screens with a whole screen full of words that shows for about a half a millisecond (I can't read it, but i saw the word memory on there once). After the blue screen, it restarts itself and will do this endless amount of times.

I can't acess safe mode(I don't believe), and i have tried using my 8gig ram, then 6, then 4, then two and then none. If I use none the computer wont start up at all. I can enter BIOS if thats helpful. Please help if you can.

Thanks for your time in advance,

Answer:Computer crashes and fails to start up at "Starting Windows" screen...

I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

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Relevance 85.69%

Hello all.

First off, I am in no means acquainted with any troubleshooting or fancy thing outside of everyday computer usage, so please respond as if you are talking to a dummy. I do have fairly decent common sense and Google skill however, which has given me enough confidence to try and fix this issue on my own.

Basically, one day I start my computer (running Windows XP Professional SP3) up and get a black screen saying:

"We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this

Start in safe mode.
Safe mode with networking.
Safe mode with command prompt.
Last known good configuration setting (most recent setting that worked).
Start Windows normally."

For a few times, I was able to get Windows working with the last two options, but before I could dedicate time to fix the issue, it became so that none of these options worked, and I got caught in a restart cycle with this screen. Last things that I can recall that may have caused this: Windows Update or CCleaner Registry Fix (just something I do sometimes to make sure everything is working, nothing was wrong prior).

I bought an external HDD enclosure with hopes of popping my internal into it, and saving my stuff onto my laptop before messing around. Oddly, in My Computer, the 2 drive icons (a System Recovery one, and my Main one) would flash for a few seconds, every few minutes, and when I'd quickly click them, it'd say the... Read more

Answer:"Windows did not start successfully" to "ntldr is missing"

BTW if it IS in fact possible to copy certain files from my laptop's OS, I just realized I can probably just copy those files into the desktop internal (when plugged in as an external) instead of going through the whole DOS thing? But keep in mind, that's the small 3GB partition, so I don't know if that would even work. Unless putting those boot files on that small partition, will help open up the rest of the drive. Not sure how that works.
EDIT: Apologies for the double post, just saw the "edit" button.

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Hi All,
My name is Freddy and I have a big computer question. I am new to working on computers so I decided to build my own computer and it has been working great except for this major issue. When I started up my computer yesterday, it began boot as usual displaying the info for my graphics card then the computer hangs up. It doesnt even make it to the screen that usually has "BIOS F08 and Safe Mode F10" in the bottom right hand corner of the screen. I tried to reboot and that didnt work. I tried to remove and replace the motherboard battery (which fixed this problem the first time for a 2 week time period) and that didnt work. my only other thought could be that something has gone wrong with my motherboard. A friend of mine that has built many computers before told me that Intel motherboards are crap and that I should go out and buy a MSI motherboard. So I dont know what to do, if its a simple fix, can I fix this hanging issue or should I just invest in a new MSI motherboard. (all my specs are listed in my profile)
Thanks for your help!

Answer:Computer "hangs up" before windows 7 start up screen

Do the battery trick again, if it works you may need a new one. Let us know if that works. Should just take a minute.

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Relevance 85.28%

Hello, i have been living with this issue for some time now. I run XP pro, I have a 2GHZ AMD processor with 1GB of RAM. I normally leave my computer on but when I have to reboot it is painful. I run disk dfrag, adaware, spybot, cc cleaner, spyware blaster, spywareguare etc... on a regular basis. I have run Hyjack This files in the past, I have tried deleting the prefetch files. I have run MS bootVIS. Would anyone consider helping me to put this to bed. i almost think that it sounds like a hardware issue but i'm not sure how to diagnose the problem. I have gone into msconfig and reducing the programs that start at boot-up but this didn't help much.\

thanks in advance, CH

Answer:My computer takes 18 minutes to boot-up ""Help""


to start, make sure there are no yellow alerts in the device manager.
click view, then show hidden devices in the manager.

list your complete system specs including the supply.
once your system has windows running, does it behave accordingly? fast enough?

how many antivirus programs are installed?

19 more replies
Relevance 84.87%

Ok, so im new here so hey everybody..

to the point: my laptop is "stuttering"/lagging/skipping.
whatever you wanna call it its doing it.
my video/music/and cursor skip every second for a splt second it starts on start-up and dont stop til i turn my laptop off. it happens in a pattern its not random, ive done checked my drivers, spyware, and m RAM is good.. so can someone please help me? ***could it be because my battery wont hold a charger? so it has to be hooked up to the charger at ALL times or it dies Example: is the charger not got the "juice" to run the laptop by itself so it studders/skips..*** i dont know if this has anything to do with my problem but i ran "event viewer" and found this : The following boot-start or system-start driver(s) failed to load:


Answer:Whole computer "studders"/"skips"/"lags" .. have event viewer report (PLEASE HELP)


Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 39723 MB, Free - 23484 MB; D: Total - 12684 MB, Free - 3633 MB;

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So, I was playing a game called Battlefield 2, and it was a little laggy, it was pissing me off so I restarted my computer. I don't know if this screwed something up, but instead of re-booting up, my computer told me that a file in the system 32 folder or around there (It's called system, I think) was corrupted or missing.
Whoop dee doo. I've had like this happen way too much, and I'm incredibly tired of re-formating. I do NOT want to re-format and re-install it, PLEASE, GOD, NO!

So, it told me to put in my windows CD and push "R" to repair it. So, I did, but that gives me a nice command line, and I don't exactly know what to do.

I tried restarted, and now without any error it just brings me to the blue windows XP screen before the computer goes to your desktop, but it just stays there without actually..going to my desktop and letting everything function. So, what do I do now? Is there any way to replace this file, or am I gonna have to re-format?

Answer:Computer does not boot up, A file in my windows folder is "Missing/corrupted"

hey there killaer

they only thing thing that comes to mind is (F8 ) and useing the (The Last Good Configuaration ) option

when you use thr repair dose it not tell you wich drive your software is on / profile ??

it should give you the option as in ( 1 c;/win) or something to that affect , maybe you need to slow down and read what the options are

i know this can be very frustrating but sometimes good things come to those that stop and smell the pc chips and stand back, look, read ,and reread

i have learned this lesson many times !!!!!

hope things work out


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Whenever I try to boot this computer up(Win XP Home SP1(should I have put 2 on? It just came out )) it gets past the Windows XP splash screen and either displays a blank screen and crashes or shows the login screen and crashes. When it crashes, I hear a "click-click" sound coming from my case, somewhat reminiscent of a clock.
I run AVG on it, so it shouldn't be a virus, but I don't trust AVG; it seems very unreliable. I knew Norton should be on it
Previously the computer generally booted up(maybe an 80% chance of booting successfully) and only crashed when I ran a selection of applications. For instance, Kazaa Lite seemed to aggravate the crashing, then a week later Direct Connect started to aggravate it as well. That leads me to believe it may be a problem with my alternate drive, since both of those programs access that drive(mostly downloaded files), because sometimes removing it and booting up will solve the problem.
Anyways, what the heck do I do?

Answer:Windows XP computer refuses to boot up; makes "click" sound.

Were you able to restart your system to Safe Mode??

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My better half?s Toshiba Portege Z935 was slowing down, and I figured I?d do some spring cleaning by means of a clean install of Windows 10. I?ve done this tons of times before and proceeded to create bootable media on a USB stick using Microsoft?s tool, booting from said stick, removing, recreating and formatting all partitions, and installing Windows. Except that I get the following message at the end of the installation: ?Windows could not update the computer's boot configuration. Installation cannot proceed?.

Google tells me this is a message that happens with all versions of Windows, including those before Windows 10. Funny thing is that we used Windows 10 on this laptop for ages without any issues. Any ideas of what I could try? The BIOS is already at the latest version (6.80)

For the record, the SSD is a Toshiba THNSNS128GMCP mSATA. I don?t have an external enclosure for it, though I can pick one up if need be. I?ve tied a few installs but nothing seems to get me past the error message.

Any ideas?

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Hello everyone, wasn't really sure where to post this but since I'm trying to install windows 7 here I am. A while back my hard drive died, it said a partition was corrupt. I was having problems with the computer locking up during the recovery console at the time. So I bought a new hard drive and plugged it in, all I got was a black screen with a flashing cursor, I tried installing windows 7 on it with a retail disc and it locks up at the "press any key to boot from cd or dvd" screen. When that didnt work I placed the hard drive in another computer that I'm borrowing and it installed just fine, so I reformatted it and put it back in my computer, along with the optical drive from the loaner comp. just to make sure it wasn't my optical drive failing. Still the same thing. Ive tried installing windows xp on it, locks up on a blue screen that says windows xp install and nothing else. Ive made sure all the cables are connected. Ive tested the psu with a multimeter and get the correct voltages out of it. I tried running memtest86+ and it freezes it at test 7, and when I tested I used one stick of the two ram sticks that I have. when I go into bios and mess with any of the settings it locks up when I try to save and exit. Ive tried resetting the cmos that didnt help the problem. Ive tried setting the cd drive to boot in the boot option screen, that doesnt seem to do anything to fix it. Ive taken the ram out and started the computer to see if I get a bee... Read more

Answer:Can't install windows, computer freezes at "press any key to boot from CD/DVD"

All stock except the psu ? You mean it's failed before? Looks like it's failed again then....any time some component fails twice is the time to start looking for why ?......

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I have a Toshiba Satellite L750D. Windows 7.
All running smoothly when I bought the laptop 3 months ago.
Few days ago, this started to happen:
The computer starts running fine, Windows boots up, shows user login screen. All running fine till here.
Desktop shows, Windows runs as usual. Two to three mins later, it becomes terribly slow. So slow that just trying to open Explorer takes like 5 minutes... The situation then becomes unbearable, it's like the computer freezes up.
I have then to shut it down manually (pressing On/Off button for 5secs).
In another times, apart that problem, it appears in bottom right of desktop that the copy of Windows isn't genuine.
I know it's genuine, I bought the laptop and I activated Windows correctly. But well, that's a minor issue and only happens 1/3 of the times I try to start up the computer. The primary issue is that infinite pseudo-freeze of Windows.
Starting in Safety Mode doesn't change the problem at all. It will start well, and like 3 mins later, becomes terribly slow again.
I can solve problem in any way (run antivirus, etc) because I can't run it smoothly...
Appreciate feedback regarding this issue,
best regards,
Joel Möllering

Answer:Computer freezes 2 to 3 mins after boot up, sometimes says "Windows not genuine"

Sound as if you may have virus. you might want to check out the malware and virus forum here.

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My computer either freezes or slows to a crawl when I hit the "my computer" icon, or try to use the "send to:" option under files or when I try to save a file in a different folder other than the one currently displayed in the "save in" feature. Major geeks cured this problem for me in 2004, but I did not save the solution and cannot remember it now. Please help...again!

I use xp pro sp2; intel pentium 4a; 2.66ghz hd (1% left); 512ram


Answer:"My Computer", "send to:", "save in:" Functions slow or freeze computer

Go to the "Search" funtion (along the top in the same row as User CP, FAQ, Members list etc) on advanced search...type your name in the "search by user name" then click search now at the bottom..this will bring up your posts...

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8103 Mb
Graphics Card: Intel(R) HD Graphics 3000, -1988 Mb
Hard Drives: C: Total - 476837 MB, Free - 271044 MB;
Motherboard: ASRock, Z68 Extreme3 Gen3
Antivirus: AVG Internet Security 2014, Updated and Enabled
My Windows 7 Professional "Explorer" tree (not Internet Explorer) no longer lists my CD/DVD ROM DRIVE under the Device Manager/Drives. It used to.

I've checked the System Registry and it has lots of info about that ATAPI drive, but my system fails to find the "cdrom" driver (which is the one Windows 7 uses by default). It's not a 3rd-party driver.

The tray on my CD/DVD drive opens and closes properly. Windows just won't recognize the drive, so I can't use it.

I'm hoping someone can offer a 'manual' solution to get it working again. I do not want to spend a month to reinstall my OS and tons of hard-to-configure software. I've read countless other posts and solutions, both here and on MS's sites. The info on MS's sites is not even understandable. It's too vague and often doesn't even apply to my situation.

Note: The error (7026) message is:
"The following boot-start or system-start driver(s) failed to load:

-----... Read more

Answer:Error 7026 "The following boot-start or system-start driver(s) failed to load: cdrom"

8 more replies
Relevance 84.05%

My better half?s Toshiba Portege Z935 was slowing down, and I figured I?d do some spring cleaning by means of a clean install of Windows 10. I?ve done this tons of times before and proceeded to create bootable media on a USB stick using Microsoft?s tool, booting from said stick, removing, recreating and formatting all partitions, and installing Windows. Except that I get the following message at the end of the installation: ?Windows could not update the computer's boot configuration. Installation cannot proceed?.

Google tells me this is a message that happens with all versions of Windows, including those before Windows 10. Funny thing is that we used Windows 10 on this laptop for ages without any issues. Any ideas of what I could try? The BIOS is already at the latest version (6.80)

For the record, the SSD is a Toshiba THNSNS128GMCP mSATA. I don?t have an external enclosure for it, though I can pick one up if need be. I?ve tied a few installs but nothing seems to get me past the error message.

Any ideas?

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When booting with the option "Don't auto restart on system failure", I get a BSOD telling me of an Unmountable Boot Drive. I tried using the "Repair Your Computer" option with the Windows 7 installation disk, but after selecting my language and clicking "Repair Your Computer", the GUI disappears and I'm left with the default Win7 background and a mouse cursor...

Answer:Unmountable Boot Drive BSOD + Windows 7 "Repair Your Computer" problem

Go through these threads. they may help:

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Hi all,

So this problem seemed to have started after I pulled a flash drive out that was using Readyboost (pulled out while the computer was off). Since then, I always get the "Failed to connect to a windows service" error showcased in this image: ( My task bar was also turned gray a la Windows 98 style and I'm not able to get it back. In general, I've noticed a much slower boot and a much slower time switching between tasks on the computer. I'm not sure if this is the right place to post all of this but I thought I'd do it anyway.

I'll attach the files and answer any questions that might follow..pretty sure I do have access to the boot disks as well though it's been awhile since I've completely re installed Windows

DDS (Ver_2011-08-26.01) - NTFSx86 MINIMAL
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.5.1
Run by Paul at 18:43:58 on 2012-08-31
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.3582.2550 [GMT -7:00]
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files... Read more

Answer:"Failed to connect to a windows service" problem, plus computer boot issues

Bump.. I'd just like to know if anything is wrong with the computer and if it's safe to use.. perhaps I'm a bit paranoid

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My machine was working fine. I had been on it for a couple hours just doing regular internet browsing. I tried to open a program (EverQuest 2) and it would open then immediately crash "EverQuest 2 has encountered an error". So I figured, reboot the machine. After the POST, it tells me to either launch start up repair or start normally. I chose start normally. It would go to the "starting windows" screen and the logo will not show up. it just stays there.

Powered down, and after the POST got the same options again. I picked start up repair this time. It would load the bar and show "loading windows files" or whatnot and when the bar would get completely full, it would freeze there.

My computer doesnt have a CD/DVD drive, I installed Windows 7 from USB. So I plugged the USB drive back into the computer and tried booting from that. It would go thru the "loading windows files" just fine, I can see the drive flashing as its being accessed. When the bar filled up, it would progress to "Starting Windows" screen, and stop blinking and just sit there... doing nothing. Tried using Safe Mode. Wouldn't load either.

I have not a clue what I should be looking for to even start getting it working again. The only physical change I've made to the system was plugging in another monitor to my graphic card. And even then, I've shut down and rebooted and it's been just fine.

Any help, advice, or a point in the right direction would be... Read more

Answer:Unable to load past "Starting Windows" no matter what method

Check your ram.
Memory Diagnostics Tool
Memtest86+ - Advanced Memory Diagnostic Tool

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

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Hi guys!

So i tried installing windows 7 Home Premium using an empty HDD. The old OS was Vista, and it was located in the same HDD. I managed to install Windows 7 successfully, but when booting after the install it crashed right after the "starting windows" screen. It then gives me the choise between starting the startup repair tool, or to start windows normally. When i run the startup repair tool it can not fix the problem. I've tried different HDD but the problem still persists. The fact that I haven't got a clue what to do really annoys me. In addition it isn't even my own pc. My dad's vista started failing on him. So I figured: Hey, why not install windows 7 using my old disk from a pc I don't use anymore. I appreciate all help.


CPU: Intel Core 2 Quad Q6600(2.4 GHz)
GPU: XFX GeForce 9800 GTX
HDD: Samsung Spinpoint T166 250GB. (SATA 2)
RAM: Corsair Twin2X 6400 DDR2 (2048 Mb*2= 4096 Mb)
PSU: Corsair (550 W)

Answer:Unable to get past "Starting windows" screen after Vista to 7 upgrade


Originally Posted by pip22

Did you (as is recommended) delete the existing Vista partition first?

It was seperated in two parts. One with Vista in, and one for other files. I cleaned the whole thing, and deleted the part where Vista was located. I think it was seperated into one part with 208 Gigs and one with 25 gigs. The smallest with the OS in. The HDD works on my own computer.

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Hello, I got a BSOD while playing a game last night. After restarting my computer and getting past the
"starting windows" screen I got a consistent BSOD immediately after; I am currently forced to use safe mode.

Some computer specs:
Video card: Nvidia GTX 460
OS: Windows 7
CPU: AMD Phenom II X4 820 Processor 2.80 GHz

Here's the BSOD info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8009634010
BCP2: FFFFF880073DF14C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Thinking it was a graphics card driver issue, I rolled back but still got a similar error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80092F1010
BCP2: FFFFF880073B2394
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I've attached logs of the dump files. I plan on putting in an older graphics card and seeing if I can get my computer to start, but I thought I'd post here first.

Answer:BSOD during game; can't get past "starting windows" anymore

You are correct in that the dumps are blaming your NVidia gfx drivers for the crash, first step would be to uninstall/reinstall the latest drivers using DDU or driver sweeper to clear out

If it still fails try the same again using an older version, if it still fails try your other gpu

Basically what you are doing/have already done

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Following Windows deciding to install its (presumably) latest updates this afternoon, I can no longer fully boot my machine. It powers up OK, the monitor has life, but the whole boot-up process sticks at the "screensaver?" page - in my case a stock Microsoft photograph looking out to sea and some large rocks from within a cave, the screen that appears before, normally, you can enter your pin to continue boot-up. In the bottom right-hand corner of this screen is what appears to be a Power Icon that I've not seen before and with a dreaded cross on it. Clicking on this does nothing.To compound the issue my DVD unit seems to no longer read discs (it opens and closes OK), I mention this in case relevant, but I am able to access the Bios options on booting.
I downloaded via another PC the Windows 10 install disc to USB from which I have attempted to boot, again without success, and have also tried various options that I have been able to access such as "Repair"as well as trying to restore the unit to the solitary restore point accessible, created around the time everything went wrong! The Restore failed too and frankly I'm out of ideas .. and frustrated to say the least!
Any suggestions would be very much appreciated, believe me!

Answer:Windows 10 not booting past initial "screensaver?" screen

Logon Screen I suppose?
See: Windows 10 stuck at log in screen after upgrade Fix: Windows 10 Black Screen problems

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I have Windows 7 Ultimate x64

The other day I was afk while listening to loud music from my computer.
Suddenly the speakers began screaming in a high pitch and when I got to my computer it had frozen.
I tried to reboot it, but it simply froze at the Windows loading screen with the floating balls of light and the text: "Starting Windows".
I have also tried booting from the Windows 7 Installation DVD, but it freezes at the loading screen once again.

I then tried to use the Startup Repair Tool, only to find Windows freezing at the loading screen again.

When trying to reboot in safe mode, it freezes again, just after having loaded "disk.sys"

These are the things I have tried so far:
- I have run memory tests using Memtest86.
- I have run hard disk drive tests using SeaTools
- No errors were found.
- I removed the sound card from the MB, with same boot result.
- I have reset the BIOS
- I booted with 2GB of RAM instead of my standard 4GB

Anyone who can think of other things I should try?

Answer:Windows freeze on boot at "Starting Windows" and "LOADED ...\disk.sys"

Suggest you run SFC. {Option 2}
You may need to run it at least 3 times.
Let us know the report at the end please.

SFC /SCANNOW Command - System File Checker

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I'm trying under "Windows Update" to click on "check for updates" however when I do that I get message
"windows update cannot currently check for updates, because updates on this computer are controlled by your system administrator"
I am the admin on the PC however this PC points to a In-office "WSUS server" to normally get its update
Is there a work around to this that I could add to my local group policy or registry?
I have been under Group Policy Object Editor -->Computer Configuration --> Administrative Templates -->
Windows Components --> Windows Update
but seen nothing that would allow to override this error
Any suggestion(s) would be most appreciated

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Recently my computer has been locking up in what I presume is hibernation when I want it to just sleep. What used to happen is that I'd leave my comp sit for however long, the screen saver would come up, then it would go to sleep and all the hardware would shut-down, but at the move of the mouse it'd wake back up. Now, for whatever reason, it'll instead put the monitor only to sleep, and the rest of the hardware will stay on but will be unresponsive. Only a forced shut-down will turn it off, and upon re-boot I'll get this message:

Windows Boot Manager
Your computer can't come out of hibernation.Status: 0xc0000411
Info: A fatal error occurred processing the restart data.
File: \hiberfil.sysAny information that was not saved before the computer went into hibernation will be lost.

Any help is thanked in advance. It's a stock HP Media Center PC m7760n

Answer:Windows Boot Manager: "Your computer can't come out of hibernation."

Are you running Vista or Windows 7? Your OS in your profile says XP...

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Was installing a game on July 5th and I left my computer because it was obviously taking a while to install. When I came back the screen was totally frozen so I forced it off by holding down the power button. When I booted it up it showed the System repair screen and it loaded for a minute, and then said that it couldn't repair automatically. I've tried a lot of things, but nothing seems to work. I'm sure this can be fixed, as a simple video game from Steam surely can't break a computer, right? Thanks and tell me what information you need. I didn't post any other because I'm not sure what you may need.

Answer:"Windows cannot repair this computer automatically" on every boot.

If you can get into Safe Mode, run SFC /Scannow

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Windows 7 upgrade advisor reports that I have "BUFFALO TurboPC EX Series" on my Windows 7 PC. It won't let me upgrade until it is removed. I can't find it anywhere. Any ideas? I can't get past it.

I've tried to locate it using:
Revo Uninstaller
Glary Utilities
System Tray Cleaner
System Explorer

But can't find it. It's not listed in my Task Manager, either.

FWIW, here's some info on the offending software:
BUFFALO TurboCopy - Should I Remove It?


What is UN091201.EXE?

Any ideas? I can't get past it. TIA!

Answer:Can't get past "BUFFALO TurboPC EX Series" on my Windows 7 PC

Pure speculation: in past Windows upgrades, the installer has detected a residual from a program that has been uninstalled.

The fix would be manually deleting Registry settings, but it'd be good to know exactly which ones.

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This issue recently started happening to me, mainly after I attached a new HD monitor to my computer and updated my graphic drivers.

When I updated the drivers, I had two monitors connected, one via DVI (the one I was using before getting the new monitor) and the new HD monitor, which is connected via HDMI. Not sure if this is relevant, but just figured I'd mention it in case it's a possible cause.

The only way that I can boot is in Safe Mode... otherwise it just hangs on the Starting Windows screen with the Windows animation constantly glowing.

I have tried running start-up repair, but that seems to hang on the "Attempting to fix problems" screen, so I have to do a hard reboot each time. However, it was able to get past that a few times and say that the issues have been fixed and the only option it gave was to restart, so I did... but the same thing ends up happening. Computer hangs on Starting Windows.

I have also tried removing all display drivers in safe mode and any other software that I recently installed to see if they were causing any problems, but the issue still persists.

Additionally, I have tried running MSCONFIG and unchecked "Load startup items" under Selective Startup and disabled all non-Microsoft services, but no dice.

Booting to last known good configuration did not work as well.

I was able to efficiently use the new monitor just fine for a few days until this started happening.

Any ideas for a solution?

Here ar... Read more

Answer:Unable to get past "Starting Windows" during startup

I have these two images from the startup repair... maybe they can help. Sorry for terrible quality, but couldn't exactly copy/paste.

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Urgent help needed please?
Hi built this system back in February / March this year and it has been running fine until a couple of weeks back whilst just viewing a web page and not even touching the mouse I suddenly got a BSOD now not sure if this is relevant but I had been on holiday for 2 weeks before and remember when powering down the day before it had a lot of updates to install before shutting down.
Unable to get it to boot although I did manage to get into safe mode once and did a system restore and it ran for 90 minutes before another BSOD so I thought I would do a fresh install but it only goes as far as
Press any key to load from DVD/CD then ?loading files? and then ?starting windows? and the BSOD again.

Now I have been around computers since the ZX81 days but have been unable to sort this problem, first I thought the mobo had gone down and change it to an Asus M5A99FX PRO R2.0 but still the same BSOD.
Changed out the SSD for a Samsung 840 EVO but still the same.
Now I have just tried an AMD Phenom II x4 965 but still the same.
I have also pressed the memory check button on the mobo and all ok, I have also changed the sata cables.
I have removed 2 of the graphics cards so now only running on one (I have also tried each of the others).
Thinking it was virus as if I left it after the ?press any key to load? It came up with bootmgr missing which is why I fitted a new SSD.
Now I am sure everything is set ok in the bios but I may have missed something obvious... Read more

Answer:Unable to get past "Starting Windows" after BSOD


Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,


Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

So it may be memory (RAM) or any driver/software.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Boot to System Recovery Options . Try Safe Mode with Command Prompt. In the command prompt .... enter the command ....

start msconfig

It will open the system configuration window, with the "general" tab selected.
Click the "startup" tab. Click "Disable all" > Apply > OK.
Click on "services" tab. Check the "Hide all Microsoft Services"; Click "Disable all" > Apply > OK
Then try to boot again normally. Is it failing still?

If so, boot to System Recovery Options once again. Try Enable Boot Logging. It will create a file n... Read more

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Upon start-up, two options are given: "Start Windows Normally" or "Launch Startup Repair (recommended)".
If the Start Windows Normally option is chosen, then the starting windows screen comes up and stays. If I launch the startup repair option, then I still can not get the problem fixed.
From the Startup Repair Screen however, I can launch command prompt and restore options, how can I fix this, a restore is not really an option because I have not set up a restore point in a while.
Any help would be greatly appreciated.
Thank-you in advance.

Answer:Won't load past "Starting Windows" screen

It's possible that you can't access the actual startup repairs from within Windows itself. You might have to boot from either an installation disk or a previously made system repair disk. And it might take running the startup repair 3 times before all issues are fixed.

Startup Repair

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