Computer Support Forum

[SOLVED] Desktop won't load on dell laptop after "windows must be activated" event

Question: [SOLVED] Desktop won't load on dell laptop after "windows must be activated" event

I recently came across a "corrupted" laptop (love how people call things to do with computers corrupted when they can't figure out how to fix it) to fix, it's a Dell Latitude D630 with windows xp home installed.

When i got it, booting up to windows would result in blue screen error after windows xp loading screen 100% of the time in normal mode, and would hang on mup.sys in safe mode (left it booting into safemode for about 6-7hours while i slept at mup.sys and never loaded past it). I decided to do a repair install, got through it all perfectly fine, entered the product key from the sticker on the bottom, worked fine. Booted up again, got past the xp screen to login screen and got the message "this copy of windows must be activated with microsoft before you can log on" can choose "Ok" or "Close" i believe, basically yes or no.. reguardless of what i click, it loads into windows to the desktop, and does not load anything else. ctrl+alt+del doesn't bring up taskmanager. in safemode everything works how it should, msconfig running processes are all normal, nothing out of the ordinary, as well as in services, closed everything except critical processes/services, made a new user as well and logged into that account, get the same activation message and loads to desktop with no icons and still no ctrl+alt+del/start menu/icons/any keyboard shortcut, however windows security center popped up on new account saying there was no anti-virus (woohoo..) big breakthru there.. anyways i can't get anything to fix this, i even tried a 2nd xp repair install and recieved same results. i tried last known good config, same results, i cannot use system restore as it is nowhere to be found on the computer.. but i've never had any luck with it anyways, especially with problems that would previously have rendered the computer 100% paperweight.

This laptop is 2 years old, has a 2ghz intel core 2 duo with 1g ram installed, the previous owner had some experience with computers, and DID get a virus that they got rid of, (however i still found traces of it when i logged in using hirens boot cd and ran a couple antivirus/spyware programs) and according to them the virus was the cause of the bluescreen, however i have no clue what could be the cause of the activation problem. having to reactivate windows wasn't really a surprise, so i don't see it as a problem, the problem is explorer not loading, as well as taskmanager not working, nor anything else for that matter AFTER the message.

If anyone has any idea what could be wrong or anything i could try lemme know. (keeping the users files in tact is a must, i can just burn them to some disks using the mini-windows-xp-cd from hirens boot cd, but they have over 20gb of user data i need to save including pics, docs, music, vids, and a bunch of other crap.

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Preferred Solution: [SOLVED] Desktop won't load on dell laptop after "windows must be activated" event

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: [SOLVED] Desktop won't load on dell laptop after "windows must be activated" event

should also include that after repair install loading back into windows after 3rd reboot when it's finished it would get to the windows xp loading screen and hang there without ever loading windows, but once i shutdown and turned it back on it would load fine. (fine meaning it would get to the login screen and just not work anymore)

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Ok, so im new here so hey everybody..

to the point: my laptop is "stuttering"/lagging/skipping.
whatever you wanna call it its doing it.
my video/music/and cursor skip every second for a splt second it starts on start-up and dont stop til i turn my laptop off. it happens in a pattern its not random, ive done checked my drivers, spyware, and m RAM is good.. so can someone please help me? ***could it be because my battery wont hold a charger? so it has to be hooked up to the charger at ALL times or it dies Example: is the charger not got the "juice" to run the laptop by itself so it studders/skips..*** i dont know if this has anything to do with my problem but i ran "event viewer" and found this : The following boot-start or system-start driver(s) failed to load:


OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 39723 MB, Free - 23484 MB; D: Total - 12684 MB, Free - 3633 MB;
Motherboard: Dell Inc., 0FF049, , .HWPLLB1.CN1296167S5169.
Antivirus: McAfee VirusScan, Updated: Yes, On-Demand Scanner: Disable

Answer:Solved: Whole computer "studders"/"skips"/"lags" .. have event viewer report (PLEASE

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Hi, have just tried to do a clean install of windows 7 64 bit on my new PC. I have been into the bios to make sure it is set to boot from DVD, all good. I then insert the windows dvd, drawer closes, disk spins, I get to the "windows transfering files" bar at the bottom of the screen, all good. Then the "Starting windows" message appears (without the colourful swirl in the background, just words) and thats it!!! It seems to lock on that screen? My motherboard has a LED code AE - Legacy Boot Event? What does this mean and is this stopping windows from booting? Please any help is much appreciated!. System specs- i7-2700k, maximus iv gene-z, g-skill 16gb, ocz 120gb, seagate barra 2tb, gtx 570, kuhler 920, ocz 750w, pioneer opt. antec df-85.

Answer:"Legacy boot event" what does this mean? Windows 7 wont load?

Boot into Setup (Bios) What is the HDD mode set to? Is set to IDE or AHCI? Also set the Bios to Default. Also check again in Boot Priority again to make sure CD/DVD rom drive is First Boot Device.You may need to do a Bios Update.

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I have been plagued for years by this bug (see attached Mad_Explorer_col.JPG screen dump), and this morning after visiting Tech Support Guy > Windows XP then searching for "Windows Explorer", on page 2 in "Solved: Explorer tree display curiosity, AKA Odd Windows Explorer Bug", page 2, I found the cause and solution brought by Mosaic1 Wed 07 Mar 2007 05:48 GMT:
Do you have the desktop toolbar on the taskbar?​and mrwes Tue 07 Aug 2007 18:34 GMT:
You can get around this by making the toolbar point to the Desktop but using c:\Documents and Settings > (Profile name) > Desktop. You don't see the My Computer and IE icons in the list, but everything else shows up...​Thanks a lot to Mosaic1 and mrwes!

Versailles, Sat 13 Feb 2010 10:34:25 +0100

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In Windows XP, fully updated, I have several folders full of mp3's and want to see the bit rate and duration. I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

But all the figures in the "Duration" column appear to be in "hours" and "minutes", so I see "00:04" or "00:03", but what I want is "minutes" and "seconds".

Any thoughts as to how to change this?

Answer:Solved: Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

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Ok, so im new here so hey everybody..

to the point: my laptop is "stuttering"/lagging/skipping.
whatever you wanna call it its doing it.
my video/music/and cursor skip every second for a splt second it starts on start-up and dont stop til i turn my laptop off. it happens in a pattern its not random, ive done checked my drivers, spyware, and m RAM is good.. so can someone please help me? ***could it be because my battery wont hold a charger? so it has to be hooked up to the charger at ALL times or it dies Example: is the charger not got the "juice" to run the laptop by itself so it studders/skips..*** i dont know if this has anything to do with my problem but i ran "event viewer" and found this : The following boot-start or system-start driver(s) failed to load:


Answer:Whole computer "studders"/"skips"/"lags" .. have event viewer report (PLEASE HELP)


Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 39723 MB, Free - 23484 MB; D: Total - 12684 MB, Free - 3633 MB;

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A few days ago my laptop was invaded with viruses, so I decided to restore the backup I made months ago. The problem is, every it enters windows, it keeps "preparing your windows", after it is "prepared", the desktop has nothing but empty desktop, it won't let me do anything at all. How can I fix this? I'm using Windows 7 Home Premium OEM 32-bit. Thank you.

Answer:Windows 7 keeps "Preparing your desktop", won't load any applications

you need to reinstall windows 7.

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This only happened once immediately after reboot following removal of Comodo Firewall 3.5.This event has never repeated after many reboots.I have not seen any subsequent errors of any sort.Does the absence of repetition indicate that Windows succeeded on the next reboot,or that Windows has given up trying to mend a fatal wound ? ? ?There were 4 off such error events within 1 second, designating these *.MOF filesC:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V1.1.4322\ASPNET.MOFC:\AC30D119A40F2C8C8708A20576\I386\LICWMI.MOFC:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V3.0\WINDOWSCOMMUNICATIONFOUNDATION\SERVICEMODEL.MOFC:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V2.0.50727\ASPNET.MOFI later found that starting a few seconds before that, and finishing a few seconds after,there were 51 *.MOF updated time stamps in C:\WINDOWS\System32\wbem\AutoRecover.Comparing Acronis images of C:\ taken before and after removal/replacement of the Firewall I see :-4 original *.MOF files that retained timestamps of last year and before7 original *.MOF files that were halved in size as they were modified44 brand new *.MOF files I have not seen before.Do all these extra *.MOF files in ...\wbem\AutoRecover indicate a major disaster ?Does the absence of further WinMgmt event 4 errors show recovery without failure on the next reboot ?Does the continued presence of all these *.MOF files show that after recovery Windows was too lazy to delete redundant files ?Or has it left it all for me to try and recompile or something ?I am hoping t... Read more

Answer:Winmgmt Event 4 :- "failed To Load Mof ... While Recov"; 51 new wbem\*MOF files


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I am trying to get rid of event viewer errors and warnings at bootup. This one still eludes me. It appears to be a driver error related to my Epson RX680 printer. Can someone give me a few tips on how to narrow it down further?

"The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_EPSON&PROD_STYLUS_STORAGE&REV_1.0 0#9&2856B3B7&0&070E018870865F0000&0#"


Answer:Event 219 "WUDFRd failed to load " warning at bootup

What have you already tried to fix the issue? Have you tried looking for an updated driver from epsons website?

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Shown below is the Windows 7 event log, and I would like to know what the error means, and if I should be concerned? My guess would be that this is affecting performance or perhaps just a symptom of other problems? The system isn't overloaded with garbage or viruses or system-tray apps or anything like that. Even if someone could give me a starting point, that would be much appreciated!

Pretty much every item in the list says the same thing with some different numbers. Let me know if that information can help you, and I'll post it.

Answer:Solved: Event Log: Windows has started up: "false"

This article suggests it's not a big deal, but it couldn't hurt to review your drivers.
Are there any other symptoms?

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Event Log Explorer
A tool to help Manage, Analyze and Report Windows Event Logs
For Windows NT/2000/XP/2003 operating systems​
This is a simple, "starter" guide to help use this tool. (Note this tool will only work on Windows NT/2000/XP/2003. It will not work with Windows Vista.) Download and run Event Log Explorer.

One time initialization

Click Tree->Show Tree
Click File->New Workspace
Click File->Save Workspace As (and save your workspace file anywhere you choose)
Example: To Filter / View / Export Recent Error and Warning Log Events

Open an Event Log
>> (e.g Typically, you only need look at the System Log (for System event records) and the Application Log (for Application related events)
Filter the events you want to see (for this example we filter to only see Non-Information events that occured in the last 7 days)
>> Click View->Filter.
>> Uncheck Information. Towards the bottom of the filter window, look for ?Display event for the last? enter 7 days. Click OK
Click File->Export Log to save a copy of the events for later viewing or sending to others
>> Check: Text file, All events, Event Description
>> Uncheck Export Event Data
>> Check Close dialog when done
Click Export and save as a txt file on your Desktop
Help Troubleshooting an Event

Double click an event to see the "Event Description" (which provides more detail about the event)
Click Event ID Database button for an web page a... Read more

Answer:"Event Log Explorer" tool helps manage/analyze/report on your Windows Event Logs

I use the subscription to It has been greatly helpful. I don't have this analyser but am a big believer in using the Event Viewer. I'll add a description I have written up which will help in determining the Events: This may be useful in addition to the Event Analyzer.

One thing I have not been able to do is keep the filters set with the software in the OS.

Find the Error(s)in the Event Viewer that correspond to the crash/freeze/error message/blue screen, etc.:

Description of the Event Viewer:

Unfortunately, many Windows XP users aren't aware of the Event Viewer, what it is, where it is, how it can help with a problem:
The Event Viewer has logs for everything that happens on the computer. There are three sets of logs: System, Applications and Security. By opening the first two to display the Events, you can look for Errors that correspond to the time of the problem- in your case, the crash.

There are three types of Events in the System and Apps logs:
1. Information (white circle w/blue i): this is just basic documentation of the normal working of the System or Apps.
2. Warnings (yellow triangle w/black exclamation mark) noting some problem at that moment. Warnings usually resolve on their own. If they do not, they become>>>
3. Errors (red circle w/white X- they document something that didn't work or isn't happening as it should. Each Errors has three parts: an ID#, a Source and a Description. By doing a right clic... Read more

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Hi Team,
I am checking the laptop "New Inspiron 15 5567 Laptop"  for the past 1 month and it is not available "In-Stock"
Please let me know when will the laptop be available.
Boopalan J

Answer:When "New Inspiron 15 5567 Laptop" will be available "In-Stock" in

It looks like you have to buy from CompuIndia and that all depends on when they can get them as it seems Dell doesn't sell directly but through 3rd parties.  

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This week I'm at my in-laws -- and doing routing maintenance on their computers and wireless network -- which includes thorough bumper to bumper scanning of their computers for a variety of things. While doing so with their relatively new Dell laptop I encountered the infamous and incredibly annoying Browser Helper [??] that Dell, in a deal with Google, is installing on new computers.

This "feature" is incredibly annoying when ultimately encountered during the loading of a legit web page. It takes what is presumed to be a mis-typed URL or one that doesn't resolve in the DNS (domain name server) -- including from embedded ad banners -- and instead of returning a standard DNS error, it redirects the browser to a Dell web page with Google search box and a host of click-through adverts. My ISP's home page (which I was using to get to my web mail) was triggering this before the web page could completely load -- as were some web pages on Newegg before that.

Took me a while to sort out what it was as Spybot S&D, Adaware and Hijack This didn't find it (at the least I didn't recognize it in the Hijack This log). Turns out it's not that difficult to get rid of -- but Dell/Google don't make it plainly obvious.

Here's the fix:

Close Internet Explorer (important!)
Fire up the Control Panel
Go to "Add or Remove Programs"
Look for one of these programs (they've used several different program names):
"Browser Addre... Read more

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Need the aforementioned drivers.  I have installed virtually every driver available in the Driver download page inc Control Vault and cannot get the two driver mentioned.

Any help would be appriciated 

Answer:Need drivers for Dell Latitude E6520 "Broadcom USH" & "Mass Storage Controller" Windows 7 64 Bit

Check under Security for the Broadcom Unified Security Hub (USH - probably a print/biometric reader) for the device that best matches your hardware:
The other "mass storage controller" ... go to Device Manager, right-click the device in question, Properties, Details tab, change dropdown to Hardware Ids and give me the the VEN and DEV ID's (do the same for the above USH device if the driver linked does not work).  

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this is a good system - compaq presario SR2170NX which I rebuilt with compaq discs etc etc. I do tech work. Debugging a bad old utra ata drive caused a lot of problems and at some point my activation got nixed. So I entered the COA key again and it "Activated" successfully, but is still "not genuine".

What's the fix?

Answer:Solved: Vista "Activated", [twice], but Not Genuine

I've only fixed this for Windows 7 so far but it may be similar for Vista:

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Hey guys I recently re installed win 7 home premium and a few days later when logging it said preparing desktop, as if it was the first time Ih ad logged in. When it finally logged in my desktop seemed to have been reset, it only had recycle bin, itunes (which had to reinstall after clicking it) firefox and thunderbird and I had to go to program files to find the programs I had and pictures etc weren't in the my pictures folder.

Put everything back in place and now it's happened again right now but this time noticed the bubble on bottom of screen and to check event log. The event viewer says Event 5038 Microsoft Security Auditing and also says Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unaurthorized modification or the invalid hash could indicate a potential disk device error.
There is also this I cope and pasted below

+ System - Provider [ Name] Microsoft-Windows-Security-Auditing [ Guid] {54849625-5478-4994-A5BA-3E3B0328C30D}
EventID 5038 Version 0 Level 0 Task 12290 Opcode 0 Keywords 0x8010000000000000 - TimeCreated [ SystemTime] 2010-07-01T11:31:06.966796800Z
EventRecordID 16663 Correlation - Execution [ ProcessID] 4 [ ThreadID] 44
Channel Security Computer Anthony-PC Security
- EventData

param1 \Device\HarddiskVolume1... Read more

Answer:Desktop "resets" event 5038. Audit Failer

Download TFC by Old Timer TFC - Temp File Cleaner by OldTimer -> Anti-malware Tools -> Downloads and save it to your desktop.

Save any unsaved work. TFC will close ALL open programs including your browser!

Using Vista/Windows 7 right-click on the file and choose Run As Administrator.

Click the Start button to begin the cleaning process and let it run uninterrupted to completion.

Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.

Tell us if this helps

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Good evening. I've got something weird going on I'd like to ask for help with. Every time I close the Event Viewer or Task Scheduler I get a new "Administrative Tools" folder on the desktop. As far as I know, no other programs cause it, at least none of the ones I tested. I'm not exactly sure when it started but I know it hasn't always done it. I've already got Administrative Tools folders in my Start Menu. Anyone know what could be causing it? Thanks.

Answer:"Administrative Tools" folder created on desktop every time I close Event Viewer

Sounds like a change in your settings. To be sure
Run a full anti virus scan
Download and run a full scan with Malwarebytes to be sure we are not talkling about a virus
If all are negative, go back with System Restore to a week before the problem began.
System Restore - How to

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I have a Dell Optiplex GS270 that is giving me a "shutdown due to a thermal event" error and then will not boot before shutting down. The first thing I tried was a thorough cleaning with canned air and a damp sponge (where applicable).
No luck... just a repeat of above.
Next I checked the posts here and tried
"Start the system.
Press 'F2' to enter System Setup.
Under the Maintenance heading, highlight 'System Event Log' and press the 'Enter' key.
Highlight 'Clear System Event Log' and press the 'Enter' key.
Press the 'Esc' key twice to restart."
Again... a repeat of problem.
Is my next recourse to replace the heatsink/fan or.....
Hate to buy parts I may not need.
Thanks for any help offered!

Answer:Dell PC with "Thermal Event" problems... PLEASE help!

By all means remove the heatsink and fan, clean them and re-attach with a little fresh thermal compound. Thernal paste can dry out and crack. It is then worse than none at all.

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Hello all,
First, is it just me or is the Dell website a little difficult to navigate and sort of annoying? Having said that, I'm not here to trash Dell. I have been, overall, very happy with my Inspiron 3650; however, I have been plagued with some chronic Event Viewer warnings and errors. (As a side note- if there is a particular "group" or "forum" or whatever that discusses Event Viewer messages I would be grateful for that link). While most errors are Windows related, I do get one error which occurs every other day, "Event 0, Dell System Detect"--"The character '/' cannot be included in a name". See below for details.  While it doesn't seem to be causing any immediate problems (other than annoying me), I am concerned that it is affecting my ability to receive updates from Dell. 
Any thoughts would be appreciated! If this is the wrong forum to post this, please advise as well.
Thanks, P.
(Computer name and IP have been redacted)
Log Name:      ApplicationSource:        Dell System DetectDate:          8/13/2017 5:25:53 PMEvent ID:      0Task Category: NoneLevel:         ErrorKeywords:      ClassicUser:          N/AComputer:      V*******aDescription... Read more

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Hi all

Ill cut to the chase.

What I am asking is someway of turning the Entire Windows Desktop/Screen "Black and White" not simply High Contrast.

I am one of those unfortunate ones, like many, that suffer from quite severe migraines from time to time. Couple this with frequent headaches, sometimes daily. This obviously isnt helped by the fact that my hobby and career are both in IT. I have tried every possible solution to alleviate the headaches. Lay off certain foods, make sure to have a balanced diet. Turn off any strong lighting around my computer screen, remove any strong colours from the desktop etc......

Windows XP / Vista have tried to address this issue with the accessibility wizard, where you can select the High Contrast Options to take any strong colours off the screen. Unfortunately this still doesnt get rid of everything.

When you make any major changes or "logoff" in XP/Vista, the screen fades to "black and white" for a short period. If you know what I am on about, thats the effect I am after.

More than likely a black and white layer is laid over the desktop to create this effect, unfortunately you would not be able to access anything underneath.

I need a fully functional XP machine in complete black and white.

On old CRT monitors you were able to remove the colour, making the screen B&W, but with alot of LCD screens this function is not available.

If anyone has any ideas, you would be helping so many people.

Any assist... Read more

Answer:Turning the Windows Desktop completely "Black and White" not just "High Contrast"

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Today, after months of use, my wife's computer suddenly declared on startup that her copy of Vista Ultimate is not genuine. (It came from the Microsoft store in Redmond, and installed nicely without problems; our son works for Microsoft and was kind enough to buy us both copies of Ultimate.) On reboot, it said "Activation was successful" but also has "This copy of Windows is not genuine" in the lower right corner of the screen. Any ideas on what happened or how to fix this? (I must say that this adds to my perception that Vista has a LOT of problems.)

Answer:"Activated" but "Not Genuine" VISTA Utlimate?!?!?!

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My Windows start-up is pretty decent (after I log-in to my user account). What's taking too long is the "Windows Is Starting Up" screen:

It takes about 5 mins. or so before the log-in screen shows up. Anyway, here's what happened prior to this event:

My Windows XP OS has just been repaired due to a stop error. One of my RAM cards (I have two installed previously) has also been removed because the technician deemed that it was the cause of the stop error.

Now my question is, is it the cause of the slow down? I mean having a smaller RAM? I'm thinking that it could be the cause but I'm having second thoughts because I only had 1 RAM card installed way back but the stalling of the "Windows is starting up" screen never happened. I've had a slow running PC, yes, but I never had to wait that long for the "log-in" screen to show up (10 seconds tops). I only have 6.46 GB free space now which is small but I've had a smaller free space (2 GB) before but then again, the stalling I mentioned has never happened until now.

Any solution to this problem?

Answer:Solved: "Windows Is Starting Up" Screen Takes Too Long To Load

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Legitimate copy of Win Vista Ultimate SP1, all updates through last week ...

When I attempt to open Windows Update, I get an error message "The page
failed to load".

A google search found nothing but the suggestion to delete "System32", am I'm not going there!

Answer:Solved: Windows Update "The page failed to load"

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This is a resurection of an old unresolved Vista Post, and it also happens in Windows 7.
Original subject - Start Menu - program search issue
I use Windows Mail for my daily email tasks, and would like to be able to
open the program by using the vista search bar built into the start menu. The
problem is, when i search for "mai" it brings up Windows Mail, and I can hit
enter and load the program. However, when I search for "mail", it returns:
"No items match your search." I have it set to index both the start menu and
my programs directory, and have even tried to rebuild the index.

It seems kind of strange that Vista would recognize that when I type "mai" I
want my mail programs, but when I actually type "mail", it gets confused...
and this in turn has -me- confused.
Oh thank goodness, I've finally found someone else with the same problem.
The word I have issues with is "photo" ("phot" works great, but no results
for "photo"). Not a show-stopper, but WHY!?

I've noticed the same thing with Windows Desktop Search in Windows 7. After some experimenting I think I have the reason why, but not a fix.

It seems to em that mail and photo are probably used as "kind =" prefixes in Windows search, and even if you enter photo with out ... Read more

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Hi guys..i downloaded and the windows 10 update from my inspiron 15 5000series and then when it started installing it, it restarted itself and many times and then it only shows the "dell" logo for a couple of hours so i pressed the power botton for a long time till it turned off (i know i shouldn't but i did it) and then i pressed it again to turn it on but it only keeps showing the dell logo for ever.
Please help me, idk what to do

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How do I solve the "Feature ID not registered" error so I can access my Windows files?

Answer:Windows cannot be activated due to error message "Feature ID not registered" How to solve?

that's a 'file association' error, sometimes Office related ... are you trying to open a document? or what?


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Hi, I am new to this forum and not a computer expert. My 6-month old Dell Inspiron laptop is currently stuck on the Welcome screen (with spinning icon). When turned on, it brings me to my sign in screen, I enter my password and then it goes to the Welcome screen and just stays there and the little icon keeps spinning. I tried holding down the power button to force it to turn off, then turning it back on but the same thing happens. It has been sitting, "spinning/stuck" for over an hour now.

Any suggestions on what to do? Thank you!

Answer:Dell Inspiron Laptop Windows 7 Home Premium Stuck on "Welcome" Screen

Hi aphelocoma,

Please try the following steps to see if they help:

Try to run 'hardware diagnostics' to check 'hardware functionality':
- Power off the laptop > Power it back on; at Dell splash screen repeatedly tap 'F12' > Use 'arrow keys' on the keyboard to highlight 'Diagnostics' and tap 'Enter' > Capture 'error message' if any.
You may refer to the following 'web article' for detailed steps: Run Built-In Diagnostics for Your System

If you still experience issues, try to 'Load BIOS defaults' to see if that works:
- Power off the laptop > Power it back on and at 'Dell splash screen' repeatedly tap 'F2 key' > Tap 'F9' to 'load BIOS defaults' > Tap 'F10' to 'Save and Exit'
Note: Also check the 'hard drive status' in the 'BIOS' (Check if detected)

Please share the exact system model, if no conclusive results show up.

Do reply with the findings; would be glad to assist.

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I had the post earlier of the laptop I found, a Dell XPS M1210, that would require a new OS installation. I had a disk for Windows XP Home Edition 2002 Service Pack 1, with the key number. I tried to boot it up and it said it couldn't because the version of XP on the laptop was newer. It said I could but would lose all data and programs, I figured that was OK. So I went and installed it, but "wireless" doesn't show up when you right click on Network connections. And to make things worse, I'm no longer able to connect to the internet through the Ethernet cable I had hooked up and was using previously. I figured maybe I did need a newer version of XP, so since I don't have an internet connection anymore, I burned the program Autopatcher 2007 to a disk and ran it on the laptop. But it still shows the same thing under Network Connections. And even though it was suppose to include service pack 2 or 3, on the laptop under system info it still says service pack 1. How do I get the wireless option on Windows XP? And I have a feeling the wireless reader I think Dell had on their computers, Intel wireless, I may have deleted with the new OS installation? Also, to boot the first version of XP, I had to change the boot order to go to disk first. It is still asking me this in a black screen but can't remember how t oswitch it to not go there first, if that will make a difference. I hope this makes sense and isn't too confusing. Anybody have the answ... Read more

Answer:Installed Windows XP onto a Dell laptop but "wireless" option doesn't show up un Drivers for XP... burn them to a CD or DVD if you have DVD ROM, or copy them to a USB stick since USB should be functional under universal driver  and then you can manually install the network drivers and anything else that is missing or running generic drivers to replace with correct ones for better performance.

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Long story short:
I finished using DBAN to wipe my hard drive clean in preparation for my Windows 8 installation, and I forgot to switch back to UEFI Boot Mode. (DBAN will *not* start unless legacy BIOS is activated.)

Have I reduced the performance of my computer in any way by doing this? Will I need to reinstall the OS in order to gain maximum performance?

System Specs
Dell Inspiron 660
Intel B75 Express Chipset
Windows 8 64-bit Home Edition

Answer:I accidentally installed Windows 8 with "Legacy BIOS" activated. Am I Okay?

Since it sounds like you've just installed Windows 8, it might be easiest and faster to just start over & reinstall with UEFI enabled.

While there's no guarantee that your hardware will boot more quickly with Windows 8 installed with UEFI enabled, it is highly likely that you will see some performance improvement. You will also be able to enjoy the added security of the Safe Boot features of UEFI.

For more info on UEFI, you can visit their main website --- UEFI - About UEFI


If you are feeling adventurous, however, I'll paste in a link here that has a somewhat complicated procedure to switch Windows 8 to UEFI without reinstalling Windows.

Best of luck,
. . . Gary

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On start up I have just received this message, said to be from "Windows Genuine Advantage".
I have a legal copy of Windows.
It said I should re- install within 3 days.
I did not accept this suggestion, scared me a bit!
Any advise please, is it a legal message from Microsoft?
PS I have had my machine for a few years & never had this essage before.

Answer:Message "Windows is not Activated" must activate within 3 days

This will pop up for no apparent reason and I would not worry about it. I think you are mistaking reinstall for activating. Just follow these instructions. Activate windows 7

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After i have removed some spyware/trojans I starting getting this error message when I try to access the eventlog:

event log "unable to complete the operation on" eg. system "the interface is unknown" windows xp.

Also I can add programs to Symantec internet security 2005 firewall, reinstalling don't fix it. Some programs also start to fail, "bad image" or you don't have admin premissions.

Reinstalling SP2 or using system restore for XP don't fix any thing.

I have scanned my computer with 4 antispyware programs, and 4 antivirus programs and check it with hijackthis so my machine should be clean.

Does any one have any Idears?

Answer:event log "unable to complete the operation on" "the interface is unknown" windo

maybe you removes something with hijackthis which your system needs

go to start, run and type "sfc /scannow"
then it will rpompt you for the XP CD, put it in and let it scan your computer for corrupted or missing files

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ok, so I solved the activation problem
and i can change my background.

and the control pannel tells me that my OS is genuine,
but the logo
"Windows 7
Build 7600
This copy of windows is not genuine"

doesn't go away...
any suggestions?

Answer:Activated, but "Windows not Genuine" still in the background

Welcome to the forum,

See if this helps,

Genuine Microsoft Software

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Last night I was on my secondary PC doing some routine maintenance. I was running Malwarebytes, Spybot and Avast. I picked up a few stragglers and the three programs seemed to get rid of them with no issues. During this process XP was in the process of downloading and installing some Windows updates. No biggie, I've done this 100 times before. Malwarebytes said I had to restart my PC to finish the removal process. It was bedtime so I just shut it off and figured I'd finish it in when I got back from work today.

I came home and booted it up like normal, logged in, then got that error: "This copy of windows must be activated with Microsoft before you can log in"

So I clicked OK and went thru the steps a little confused. Then it got to the screen where it asked for my 25 digit key. I copied it down from the sticker on the back of my PC and entered it in. It told me it was invalid... then I remembered that I had taken it down to have it reformatted about two years ago and the guy put a fresh copy of XP on it for me. It's been working fine since.

I went on my primary PC and downloaded Jelly Bean Keyfinder and saved it to a jump drive. I rebooted my secondary into safe mode and ran the key finder. Sure enough, there was a different key. I jotted it down and rebooted and tried again to enter that key instead... again it says it's invalid

Now I am basically stuck and can't get past the key screen. Every time I close it out it logs me off. I don't have the XP disk, I... Read more

Answer:"This copy of windows must be activated with Microsoft before you can log in"

call microsoft.

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I am running Windows XP SP3, fully updated, on an Acer lap top PC.

I have several folders full of .mp3's and want to see the bit rate and duration. To do this I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

The two new columns appear, but the format of the "Duration" column appears to be "hours:minutes", so I see "00:04" or "00:03" for most .mp3's, when what I want to see is 'hours:minutes:seconds", e.g. "00:03:45".

This also happens for video files (.avi files), e.g. all my episodes of "Heroes" (sad, I know) have a duration of "00:42" instead of "00:42:xx".

Here are two pictures showing the problem with the .mp3's. The first is of Explorer showing the Duration as "Hours:Minutes":

The second picture is of the properties window of the first .mp3 in the list above:

I copied some .mp3 files to another (old) PC on my home network, and it displayed the duration field correctly:

Also, the properties window correctly shows the duration also:

I'm not the only person to have this problem. I received a private message from a member of another forum where I posted about this problem several weeks ago. That person also has the same problem with the duration field.

The tech guys on that forum were unable to find the source... Read more

Answer:Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

* bump *

Tricky, this one!

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Hai guys. i don't know much about computer and i need help.

so when i tried to start my laptop this morning it freezes at the windows logo. and when i tried the second time now it has this "attempting repairs" loop , and it kept looping, it doesnt do anything. it just loop. i did search the internet for information , it appears that i need the installation disk. this laptop was a gift , when i first got it there were no installation disk. and when i run the diagnostic test , the hard disk test result was fail. could the problem be the hard disk?

is there any way i could access my laptop? or maybe anyway to format??

please help !!
and sorry for the bad english.

Answer:Solved: Dell Inspiron Windows 8 freezes at "attempting repair" loop

You need to replace the hard drive. The one it has is already defective.

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hi there,
unfortunately there is this 1 cm gap between my "Desktop Icons" and "Windows toolbar" and i have searched on google but didn't find anything, have anyone has ever crossed such issue before?

there... i added an screenshot, thank u very much for your attention.

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Hi foristas and tech support,

I am having a problem that I see others have had after a PC system recovery on an XP computer. My HP desktop was running crazy slow, so I ran the PC Recovery Tool to do a clean re-installation of Windows XP. I updated from SP1 to SP2 and then to SP3 following the instructions on the HP and Microsoft sites. I also reinstalled the wireless adapter (before updating to SP3 I believe) and the computer connects to my home network fine. Now I am trying to connect to my work WIFI network, but even though I enter the network key, it won't stop "acquiring network address".

My Computer specs using Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Celeron(R) CPU 2.40GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 1
RAM: 502 Mb
Graphics Card: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller, 64 Mb
Hard Drives: C: Total - 33510 MB, Free - 22172 MB; D: Total - 4634 MB, Free - 635 MB;
Motherboard: TriGem Computer Inc., Glendale motherboard
Antivirus: AVG Anti-Virus Free Edition 2012, Updated: No, On-Demand Scanner: Enabled
​Here's what I get when I do the ipconfig /all thing in the command prompt:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ICECOLD
Primary Dns Suffix . . . . . . . :
Node T... Read more

Answer:Solved: Windows XP desktop "Acquiring Network Address" over and over but never connec

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I still, after all these years, and all these posts, do "not KNOW" a great deal about how much of this works...I simply "know" (like any chimp) when it's working, and when it's not.

I can not imagine that it could be much more simple than this, however, in any event . . .

Dell Inspiron 531 Desktop (3-4 years of age now), running Vista Home/Basic, looking to "HOOK-UP" (partner/mate - WORK together) with a 2-3 year-old Dell Photo 926 (AIO) Printer ... Period.

There is a long thread here from a couple years ago chronicling and detailing all the laborious efforts at repeatedly attempting to make this happen . . . in fact, there have been at least two attempts with other brands/makes of printer. I'm debating whether or not to link it here or not (??), as it may only serve to complicate the issue, at this late date.

I am very much please wanting (needing) this to happen...and simply "must" give it at least one more final concerted effort.

Thanks VERY much, in advance to any/all comers,
glenn . . .
PS - I really am no "Geek/Major-Geek...more like a "Faux (wannabe) Geek" or a "Plastic-(wannabe)-Geek" . . . something to that effect . . .

Answer:Dell Desktop + Dell Printer = "No Problem", Correct?!?

There's a link from Dell that tells you exactly what to do. Try to follow the instructions of the first post first. Hope it will work for you. If it doesn't, perhaps others will chime in as I don't have that printer nor Vista. Also do this:

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.Click to expand...

to remove error messages. I would do that first prior to following the instructions of the 1st post. Good luck Glenn.

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I'm a newbie here - after finding techsupportguy by googling for support forums for my particular problem. I hope someone in this community might have some ideas for me...

So after having a stable and successful dual-boot with XP and Vista Ultimate 32Bit for several months now, I got over-confident.

After a long night getting the kids to sleep, etc etc, I had the bright wee hours of the morning idea that I could quickly increase my Vista partition size as it was getting a little light (it shares an internal HDD with another drive letter) and promptly stuffed my Vista boot.

Setup = C:\ XP Boot (original OPSYS). V:\ Vista Partition (shared on same drive as D:\)

What I did...

* Booted into XP, loaded Acronis Disk Director Suite 10.
* Resized D:\ (shrunk by 25GB) and Resized v:\ (increased by 25GB).
* Applied actions.
* Had a PC lock-up in XP some time later, reset PC.
* Boot error - no Windows Vista found (load original disc).
* Loaded Vista disc and used "r" option. Located vista partition, repaired.
* Vista Booted (had rundll.exe error or something similar) and died.
* Re-booted, hit F8 and selected "last known good config." Vista ran lengthy disc check. (Noticed Vista volume was now H:\ not V:\ ???)
* Re-Booted- Vista loaded to login. Keyed password, and "preparing desktop" appeared.
* My desktop and startup programs fail to boot and I get stuck in a plain blue empty screen with cursor only. CTR-ALT-DEL accesses Task Manager or lo... Read more

Answer:Vista load error "preparing desktop" after repartition.

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I'm trying to find the settings called "ModemRingOn" and "PME Wake Up Event" both in bios but i can't find them.

Does anyone know where they are? Like under what options in bios?

Answer:Where are "ModemRingOn" and "PME Wake Up Event" located in bios?

They may not be there at all. If the modem is built into the board, maybe.

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I'm trying to find the settings called "ModemRingOn" and "PME Wake Up Event" both in bios but i can't find them.

Does anyone know where they are? Like under what options in bios?

Answer:Where are "ModemRingOn" and "PME Wake Up Event" located in bios?

BIOS's vary widely; there is no standard features that are included. It's possible your BIOS has neither of them.

If these are features you are interested in exist, the first thing to do is to check the motherboard manufacturer's web site's "support" page, and find out what the latest version of BIOS is available for your motherboard, compare that to what you actually have on your motherboard, and then read the change log to see if possible these features were added.

You can also research these features by Googling the text "ModemRingOn" and the model number of your motherboard "GA-XYZ123" in the same search, in order to filter hits that are limited to those that include references to both of these qualities. Look for forum posts, and other technical sites & information.

Also, look for the User Manual for your motherboard on-line. Sometimes these include information on the BIOS of the motherboard.

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Ahoy everyone,

I've stumbled upon a tricky issue to which I hope answer will be found by those whom possess far greater experience to mechanical things than myself. The error message I get is:

"This copy of Windows must be activated before you can log on. Would you like to activate Windows now?"

Alright so far so simple, I click yes and it takes me to screen saying that it is already activated and tells me to click "ok" to proceed, as this is done, I'm tossed back to the same question, rinse and repeat if I click yes or no.

Now naturally it'd be unfair to go and ask same question dozens have without studying the previous solutions, the issue I've found however is this; They did not work.

I've tried the following:
- Go in safe mode, start -> run -> "rundll32.exe syssetup,SetupOobeBnk" (exactly copy pasted, space in between, those are Oh's not zeros and so forth)
- Then there's the go in 'safe mode' and start up Windows on built in "Activate Windows", now came a new issue... of course it'd have been too convenient there to be that button easily available, of course this is not where the road ends, now it leads to reading about this issue and founding round about way to solve it. ->
- (in safe mode) "%systemroot%\system32\oobe\" now I found the file called "MSOOBE.EXE" which as far as I know equals to the activation file, I try to use it, nothing happens. No twitching, no loading, not a sound from my co... Read more

Answer:"This copy of Windows must be activated before you can log on."

Hi and welcome to TSF is this a completely new motherboard ie not the same type if so then you now have a new computer you might try phoning and explaining your problem but I think you may need to get a new copy of windows
Microsoft Volume Licensing - Activation Centers

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On starting up my PC just now, I got a message to say that the hardware had changed significantly since I first registered Windows and that I have to re-activate it within 3 days.
I'm running Windows XP and the PC is about 6 years old. I activated Windows using the supplied key when I bought the PC (brand new).
There is currently an icon in my system tray, and when I hover the mouse over it it says "This copy of Windows is not activated". The PC seems to be working ok though.
I followed the links that appeared when I clicked the icon, and it took me to Microsoft's page where it told me XP is no longer available and offered to sell me Windows 7!
Is my PC going to stop working in 3 days if I don't "activate" or buy Windows 7? It's got me very worried!

Answer:"This copy of Windows is not activated"

If you change 4 major pies of equipment MS consider it to be a new PC
Motherboard, Hard drive, CPU, memory.
HAve you done this?
Just go through the activation procedure by phone
How to activate Windows XP by phone
To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:
Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.

Or, click the Windows Activation icon in the notification area.
Click Yes, I want to telephone a customer service representative to active Windows now.
Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
Follow the steps in the Activate Windows by phone dialog box, and then click Next.

Note The number appears now and differs based on the location that you select.
When activation is completed and you receive the following message, click OK.

TAlk to the person at the other end thaey are very helpful.

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I got this error message today, when I logged into my user account. My copy of XP has been activated for over 7 years now. So, what's the problem, and how do I fix it?

That's for the help, in advance.

Answer:"This copy of windows must be activated"

It may be related to the malware on your system which did not receive help:

Is the problem you are posting about today the same computer? If so, go to your thread linked above and post "Bump"

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Last month I purchased a new laptop. This came pre-installed with Windows 10. Over the last month I have had many BSOD issues! As part of the on going diagnosis I decided to click the "Reset this PC" option along with "keep my files".

The process completed with no errors along with the auto update to the Anniversary update. But now I have the "Activate Windows" notification.

After checking Update&Security->Activation->Troubleshoot I get the below message:

"We found a Windows 10 Home digital license for this device running Windows 10 Home. To activate... you need to install Windows 10 Home"

Hmmm. I don't know what to say except it obviously picks up that I have a valid license but somehow thinks Windows 10 Home _DOES_ NOT_EQUAL_ Windows 10 Home.

Any ideas please?

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Last month I purchased a new laptop. This came pre-installed with Windows 10. Over the last month I have had many BSOD issues! As part of the on going diagnosis I decided to click the "Reset this PC" option along with "keep my files".

The process completed with no errors along with the auto update to the Anniversary update. But now I have the "Activate Windows" notification.

After checking Update&Security->Activation->Troubleshoot I get the below message:

"We found a Windows 10 Home digital license for this device running Windows 10 Home. To activate... you need to install Windows 10 Home"

Hmmm. I don't know what to say except it obviously picks up that I have a valid license but somehow thinks Windows 10 Home _DOES_ NOT_EQUAL_ Windows 10 Home.

Any ideas please?

Answer:Windows is not activated following "reset this pc"

Open a command prompt (admin) - available by right clicking on the start icon. Then run:

slmgr /dlv

Please post the result here and we can help you more. Result will look like:

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Hey, so I have been using two monitors for quite a while now with no problems. I recently reformatted my computer and straight away, I had no support for my second monitor. I have an Nvidia GeForce FX 5500 as my primary display and the onboard graphics card that I hope to use with my secondary monitor. Like I said, up until after the reformat, everything was working fine. It says I have to latest driver for the onboard card. It also looks like a screen saver is on the secondary monitor. I can also move windows over to it but they just don't show up. I have this picture and as you can see, the '2' monitor is 'grayed' or 'dotted' out. I don't know if that is part of the problem. I can click extend, but when I hit apply, it doesn't do anything. Any ideas?

Answer:[SOLVED] Help with "Extend my Windows desktop onto this monitor"


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This has been happening for the longest time, and is annoying if I need to get on the computer right away. The PC only has 1 user, so I never get a choice at the blue menu of a choice of users, which is fine. But the problem is, it says "weclome" for about 15 minutes before it switches over and the screensaver comes on. Then, I move the mouse and can view the desktop. I searched all over the forums for anything, to no avail.

Answer:Solved: Windows XP "Welcome" hangs for 15 min. before desktop appears

Copy & PASTE ---> cmd /k del c:\windows\prefetch\*.* /q
Hit OK, or press ENTER
Close the DOS window
Reboot PC
See if that helps your boot time

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I have a windows 7 starter machine I can't right-click on a picture and set a picture because I have NO "set as desktop background"entry on the list.I also went to my pictures and right-clicked on the picture in the slideshow and it gave me some entries but not the "set as desktop background.Could someone from this great site help me THANKS.

Answer:Solved: no "set as desktop background" on windows 7 Starter

Windows 7 Starter has no Personalization features for changing desktop backgrounds, as well as a host of other things it can't do.

Give this a read. Windows 7 Starter: top questions

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I have been witness to a strange problem that has popped up on my LAN and a few others that nobody seems to know how to fix short of rebuilding NT.

I am running Windows NT 4.0 SP5 and here is the problem:

When a user logs on to certain workstations, the desktop icons in their roaming profile appear with another icon stacked on top of the assigned icons.

There are also bizzare display variations in the explorer when this problem is underway. Some of the icons in the explorer environment are no longer folders, but some randomly chosen things (usually icons on the user's desktop somewhere).

This appears to be machine specific. What I mean is, any user that logs onto the problem machine will have the display anomoly but the user's profile is undamaged. When they log onto another machine, everything looks fine.

This thing sometimes goes away when you reboot or re-run SP5. I am beginning to wonder if it is some kind of virus.

Can anyone help me fix this problem? The only thing that will fix it for sure is a reinstall of NT and that gets old.

I would appreciate any hints or advice anyone might have on this subject.


Answer:{Solved} - "Stacked" Icons on Windows NT 4.0 Desktop

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I double-click and get "search" instead of "open"--only when I click a disk, like Hard Drive C: or Floppy A: or CD F: and so on.

It didn't used to do this, so I must've inadvertently changed some setting somewhere, but darned if I can find it now.

Any ideas?

Answer:Solved: On the "my computer" list, I double-click on disks and get "search" instead of "open"

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For a couple weeks now, My laptop has been making a "pop" sound everytime on start up after the windows logo comes together it makes a faint pop sound then continues to the login screen. Everytime I muted or unmuted the speakers it would make the sound too. I changed my driver the the Windows default and it stopped but the pop won't.

Laptop Model / Manufacturer : Gateway NV53A
Sound Driver : Realtek (But changed to Windows Default)

Answer:Laptop speakers emit a "pop" sound after "Starting Windows"

The windows default is the culprit here.

When your system boots, drivers started one after another, the pop sound came in because the default driver is not built to especially manage your audio card.

Download the driver from the manufacturer according to your model, install it and I assure you all will be fine.


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I have a Toshiba r700-181 (PT310E) work laptop. It is running Windows 7 x64 Enterprise.

It has one 4GB stick of ram which is PC3 10600. Windows works fine with this.

I have obtained a 4GB stick of ram which is PC3 12800. With just this one in, Windows works fine.

However, if I have BOTH sticks put in, the BIOS recognises that there is 8GB installed, but Windows fails to boot.

It gets stuck at the "Starting Windows" screen. If I restart it asks me if I want to start windows normally or to run the Windows repair. If I try that I get the message: "Error: 0xc0000225. The boot selection failed because a required device is inaccessible."

I tried using a Windows 7 System Restore disc but that doesnt work...

If I try either of the sticks in the laptop one at a time, then Windows 7 boots up fine.

Is this just down to the laptop not being compatible with the mixture of speeds? I thought that if they were mixed it would just use the lower speed by default?

So confused

Answer:Laptop hangs at "Starting Windows" or getting "Error 0xC0000225"

Hello borito, Welcome to SevenForums!

Is this a laptop provided by a company you work for by any chance?

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HP ENVY laptop.
I need my OEM "Windows 10 HOME" activation key because my Windows 10 is not activated anymore. There is no sticker on my PC and I cannot access the battery.
I tried my friend "Windows 10 PRO" activation key and now my HP envy laptop is not activated anymore.
How to find my "Windows 10 HOME" key to restore my PC as it came from factory ?
I have tried to RESTORE FACTORY SETTINGS but this option does not work, maybe because my activation key is not correct (few other options also are not available because windows 10 is not activated).
Thank you for your help.

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Hi TechGuy,

I'm having some recent problems on my laptop. When I log-in and start using it, the performance starts slowing down. When I look at the Task Manager, I notice that the task called Explorer.exe takes up a lot of my CPU. In a couple of minutes, I also start getting Internet Explorer windows to pop-up on my screen (I normally use Firefox) with advertisements suggesting that my computer is infected and some software downloads that could help. I recently installed McAfee Total Works, or whatever they call their 10-in-1 software which is supposed to do it all. I ran several scans, and on some of them, if did find and disable the Generic.dx trojan. Even though it claims it is doing something, I don't notice any changes - Explorer.exe continues to bog me down, and the IE windows keep popping up to the point that I cannot use my computer effectively anymore.

IBM T-40 laptop (about three and a half years old)
Microsoft XP-Professional

Any pointers would be truly appreciated!!


Answer:Solved: "Explorer.exe" process keeps running, IE Windows intermittently open, "Generic.dx"

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I have had recurring "Errors" in my Event Viewer files that reference "Application hang" and Category 101/Event 1002 OR Catergory (none)/ Event 1001. Can some one enlighten me as to what may be the cause of this problem. Thanks. {redoak}

Answer:Solved: Recurring "Error" in Event Viewer

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Hi guys,

as most of you will be aware with the show desktop feature in the windows, which in the system tray on bottom right of your screen.

I need a tweak or registry edit to make it do "Win + M" Minimize all Windows, instead of "Win + D" show desktop.

Reason is it hides my gadgets and docks, while Win + M keep those on the desktop and just minimizes the windows.

any help would be really appreciated.

Thanks, and sorry mods if i posted my first post in the wrong section. please move it to right section.


Answer:Windows 8.1 "Show Desktop" to "Win + M" from "Win + D"

Welcome to the Forums.

You could post a request here:
Post New Requests Here -

Please read the rules before posting.

The Mod on that forum and others there use AutoHotkey as well as other programming tools. But ahk should be suited to the task. If someone knows an existing freeware that already does it, they will suggest it. Your request sounds like the type of thing they would take on if there's no existing freeware.

Edit: Donations are voluntary. Nobody on DonationCoder twists your arm even if they write a small custom utility for you.

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I have 2 Dell 780's that I would like to reset to factory using the Dell Recovery partition.  These are Windows 7 64bit Pro machines.  The units have 3 partitions, diagnostics, recovery and OS.  I have followed instructions to start the recovery process and can successfully get the units to boot to the standard windows restore options page, but the expected last item "Dell Factory..." is not do not see Dell Backup and Recovery is nothing on the C:\ partition I wish to retain and want to do a clean (re)install, ideally on a formatted drive.  I would like to keep the recovery partition functionality intact so this can be done again.  I rather not do an upgrade where I get left with a windows.old folder and other unused folders in the root directory.Related:1 - I think I read somewhere that recovery can only be done once.  Is this correct?2 - Does recovery also include the Cyberlink software?3 - From where is the System Recovery tools run?Also have seen this:

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I am new to Microsoft Message Analyzer and just downloaded version 1.4 and installed on my Windows 10 laptop
I saved my Windows System Event log as an .evtx file to have some data to start looking at. I note the column entitled 'summary' appears to show the body of the event message. However I see many rows which state "unable to retrieve the event description"
in this column, what do I need to do to fix this issues please? could it of been the way that I saved the .evtx file in the first instance (I accepted the defaults) or do I need to install some additional files/components so the messages are displayed

Thanks all

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I need help with my dell XPS 18 tablet with windows 8.0/8.1.

Here is what i did to get to this point, I did a system restore point to get rid of a program that would not uninstall. Ever since then the computer will boot past the dell and then a blue screen with "please wait". The wireless mouse still works and the dots keep going around, so the computer still working,but its been more than a day. tried to reboot the system and the same thing pops up "please wait" How long should I wait? And would rebooting start the process over again?

Any suggestions?
Thank you.

Answer:Solved: Dell XPS 18 tablet won't load past "please wait

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Hello, I'm interested in the following:

Connecting "Desktop" to other partition than Windows "C:", so if I drop files on DSKT for easy reuse and availability, they copy on, f.e., "D:" or other partition.

Any way to achieve this?

Thank you.

Answer:Connect "Desktop" to other partition than Windows "C:"?

I just go to the other partition or HDD, right-click the drive letter/icon and drag to the desktop choosing Create shortcut here. That works but it probably would be better to do the same with a Folder on the other drive. Dropping a file on the icon should copy or save it there.

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I am trying to rebuild by search index because my computer won't let me arrange items using the "Arrange By" option... However, when I try and load my indexing options to rebuild the index it will sit there and say "Waiting to receive indexing status". If I click the "Advanced" button it will freeze... I also receive an icon and loading display problem SEE PIC#1. Also when I click on "My Computer" it sometimes will sit there searching and it won't load. SEE PIC#2

I have tried the following:
1. Restarting the "Windows Search" service multiple times at different boots.
2. Deleting the files contained in the folder "C:\Windows\System32\config\TxR\".
3. Stopping the "Windows Search" service then I opened up "regedit". I went to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSearch, SetupCompletedSuccessfully" I changed the value from a 0 to a 1. Then I rebooted my PC. I then went back to the same key and changed it back to a 0 and rebooted my PC again.
4. Turning the "indexing service" on and off from the "Turn Windows Features on or off" menu.
5. Microsoft Fixit Indexing Troubleshooter
6. Sfc /scannow
7. Tried this hotfix
8. Tried another user account and creating a new user account
9. Tried resetting folder view to "defaults" Read more

Answer:"My Computer" won't load, Disappearing Icons, & "Arrange By" option won't work. Help?

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HP Pavilion dv7 Notebook PC
Intel(R) Core(TM) i7 CPU
64-bit Operating System

It started while i was browsing anime viewing websites on Firefox.(Both of which I've used for years.) Also note AVG's Resident Shield was online, and i don't remember going anywhere strange or downloading strange files. I had scanned used malwarebytes anti-malware the day before and found nothing.
Randomly, I received a blue screen stating something like "Client side encryption is not supported by the remote server even though it claims to"

After restarting, my computer failed to start normally.(I think it failed to load the operating system?) It went to some kind of auto repairing thing to fix itself in order to startup properly. But it failed.

Safe mode = same as above

Last Known Good Configuration = same as above

Bootlogging? Debugging? Description was it would mention at which startup file it failed to load. It loaded files from the top of my screen to almost the middle, which is about < 10 things. It failed, and without telling me any new information, did the "same as above".

3 attempts of system restore. One was more than a month ago. It would get to the end and "finish" restoring for a brief moment, then immediately show an error pointing to "...Appdata/Roaming/Firefox/(jumble of letters).profile/session(the rest was cut off, but i thought i could see half an "s") It said it couldn't replace the file?

chkds... Read more

Answer:"Client Side Encryption not supported by..." --> "computer failing to load"

Its the server that you were on, it did not like the encryption that that server was using.

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Hi, my sister dropped off a gateway MT3432 laptop and when i turned it on, nothing works, It starts up but nothing shows on the screen. I hear the system booting up and spinning off the hard drive but cant get to the BIOS screen or nothing. I tried plugging in an external monitor and still nothing. I don't know what the deal is. Plz Help. I replaced the ram and the harddrive and still doing the same thing.


Did your sister say she had did anything to the machine?  Played with registry? dropped it?

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Windows Update Won't Load--gets error-"This page failed to load". My system=32 bit operating system which is Vista Ultimate.

Answer:Windows Update Won't Load--gets error-"This page failed to load"

Hello sgibbins,
Try here, people have had some good results doing this. please post your results. Good luck.

JSI Tip 2805. Windows Update 'Cannot Display Page'?

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I'm new here...and desperate! I ordered an Insipron 570 desktop from Dell Outlet last week. It was delivered today, and has randomly restarted itself at least five times since then. I called tech support and all they offered was to help me do a system restore. But if it's happening the first time I touched the computer, I don't think that's the issue. Plus I couldn't really understand the guy, as he was talking too fast, with too thick an accent for my abilities.

I (think I've) attached the dmp files for the crashes, and I hope someone can help me figure out what they mean! This is my first Windows machine in 5 years, and I don't want to regret it too soon!


Answer:BSOD multiple times on "new" Dell Outlet Inspiron Desktop

Defective hardware is the cause, most probably a failing RAM or GPU
Stop 0x124 - what it means and what to try

RAM - Test with Memtest86+
Do some system stability checks with OCCT

BugCheck 124, {0, fffffa80045f2038, 0, 0}

Probably caused by : hardware

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I purchased a Dell XPS 8900 Desktop recently with Windows 7 Professional OP System pre loaded. The first thing I did was to make a list of the list of all system components, the date and version of each. Next I went to Dell's Web Site, enter the computer tag number, and created a list of all Dell updates for this computer. Then I downloaded and installed all component updates except the BIOS update which was the same version however there was no date listed for it.
I have experienced hang ups and freezes from the beginning of using this computer and I continue to have the same freezes and hang ups. With the number of complaints of the same problem regardless of operating system you would think Dell Management and sales would recognize that there is a legitimate problem with this computer and assign their engineers to research the problem and issue either a recall or a fix to XPS 8900 users. I am a long time computer professional with over 45 years in the IT community. I have always trusted Dell and recommended their products to family and friends as well as contacts in the IT community and prospective buyers. Dell can either acknowledge the problem with this product and take appropriate corrective action or they can ignore the problem which will not go away but the buyers of Dell products will when the word gets out. I no longer feel comfortable buying or recommending Dell computers to or for anyone.

Answer:Dell XPS 8900 System Desktop Computer "freezes and hangups".

I'm an IT person as well.  I'm seriously thinking of shifting my loyalty to another brand like HP.  This is outrageous that they are basically ignoring the issue, ignoring my emails and basically saying 'oh well' in the phone calls. 

Go over to the HP forums if you think that it is any better over there.  Lenovo also has their forums. Then tell me it is all roses over "there".

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ok!!!!!!!!!! what is it and how do i fix it,,,, eyes crossed knees woobly help?????????????????????

Answer:[Solved] mplay32.exe,1"/play/close"%L"." and sndrec32.exe"%L"."

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I got my dell few days ago. Installed it with Samsung EVO 850 SSD 500 Gb and Kingston 8GB PC3L - 12800 SODIMM.The Windows 10 Home OEM home is installed on HDD 1TB so I decided to use Samsung Data Migration software to clone the data to SSD. However, the OS crashed and decided to install a fresh Windows 10 Enterprise to SSD and deleted the previous OS on HDD using diskpart.Now after Installing Windows 10 Ent OS files. Every after BIOS run, I got BSOD errors "MEMORY MANAGEMENT" + "Page Fault it non paged area" + "IRQL NOT LESS OR EQUAL" 

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Hello. Two days ago my brother plugged in his mp3 player into the computer and all of a sudden it froze. So I turned it off. When I turned it back on the dreaded BSOD was there saying "BAD_SYSTEM_CONFIG_INFO" and the bottom said, "Stop: 0x00000074" and some other codes within brackets.. I tried safemode and everything else on that black screen you get when you press f12, MULTIPLE TIMES. None of it has worked.

After that, I went on some other website where I learned I could get into my computer through the dell operating system recovery cd. So, I tried and it did not work. yes, I already went into the BIOS menu and made sure CDROM was first before inserting the cd. When I restart, the blue recovery cd window should be there but it isn't!!

What should I do now!? If I can't get into my computer, is there any way I can atleast save all my files (pictures, music, etc)? I do not want to lose them all. This has never happened to my computer before. It always runs smoothly and quickly. I am so frustrated, please help me! If you need any additional information in order to help, please say so and I will give it to you!!

Answer:Dell desktop BSOD Stop: 0x00000074 "bad system config info"

This means there is an error in your registry. This corruption could be due to a failing harddrive or possible infection. You need to ask your brother just what is it he has on that MP3 player.

Also, do not use registry fixers. We have found they cause a ton of issues and rarely fix the registry.

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I have looked around for help on this issue and havn't been able to find a resolution that works. I think because I havn't been able to find any imformation on my specific issue.

I am one of the most computer literate people I know, so when a co-worker mentioned to me that he was having problems with his computer, I agreed to look at it. His problem was simple, he had a lot of viruses. I have cleared most (however I assume not all) viruses and instinces of spyware. The computer worked fine for a little while while I did some final checks on his computer, then the problems started.
He has a Dell Inspiron 710m Laptop, running Windows XP Pro. (Service tag 8sk8091)
As far as I can tell, he has not added or upgraded it in any way. He only has some basic programs.

I know that the issues might have something to do with his wireless.
He is running the Intel® PRO/Wireless 2200BG.
The computer is getting stop errors (BSOD)

The first one was called DRIVER_IRQL_NOT_LESS_OR_EQUAL Stop: 0x000000D1 amd listed the file w29n51.sys (which upon further study, turned out to be a file related to his wireless.)

I have already updated the drivers and reinstalled the program with the latest versions on the Intel website.

I also noticed (though with not frequent) the stop error with the same name and stop code, but which listed the NDIS.sys file (which upon further study turned out to be a system utility).
and now, I have gotten a stop error of 0x0000000A, (IRQL_NOT_LESS_OR_EQU... Read more

Answer:Solved: Windows "logs off" after "open with" repair (userinit.exe)

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Hello everyone
Recently, I'm playing Anno 1404 (also called Dawn of Discovery) in my Vista Home Basic 32bit finely until I saw the problem with the "save/load" problem. First, it saves "systematically" but, the save is corrupted to a 5kb file. Second, the game can't load the 'properlly saved' save file, and also the corrupted one also.

Few of the players had the similar problem, and someone said that making another user account works, and I tried and really worked for me. Yes, I can play this way, but all of my files and infos are saved in the Administrator account, and I don't want to switch users just to play that game

Recently I found a useful MS program, which is runas, and found how to run as another account. It asks for the account pw, and everythis was fine, but it doesn't run my game
It just closes the cmd and nothing happens. What could be this problem?
I hope Ubi gives out this fixing patch fast

Answer:Anno 1404 "save/load" problem and using "runas.exe"

Figured it out with Runasspc program (which also saves the password! )

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Hi Guys,
i currently have a Dell E521 (Service Tag: 7HB3L2J) project build and it's got some strange things going on and i cant figure it out.
None of my Sata componants (CD DRIVE or SATA HARD DRIVES) show as present. I have tried three different sata drives, and yet to no avail.

I have been and purchased a new CR2032 Battery as some forums were saying that its a BIOS Battery issue, still same problem exists
I CAN boot from bootable USB or USB CD drive and it recognizes that, however on both of these, when i get to the part of windows install where it asks you which drive you want to install your OS on, theres nothing there....blank.. I have been onto Dell's drivers web page and downloaded all the correct drivers for it but every time i try one of the drivers, it says no signed drivers can be found!!
I've tried changing the ram/memory and it recognizes that I've done that...still same issues
I have swapped the power supply over...still same issue.
Had a conversation with a computer shop today who have quoted me 50.00GBP for diagnostics but assuming there will be costs on top of that to repair it
I have tried windows 7 (via usb cd drive) same problem
I have tried windows Vista via a bootable USB Drive...gets to the same point and cannot see drives at all.

I suspect a faulty motherboard but i just cant tell. a replacement motherboard is about 30.00GBP but is it worth putting this kind of money into such an old machine
Please help

Answer:Dell E521 Desktop drives "not present"

Dimension E521   Audio: Sigmatel 9227  NFORCE 430 CHIPSET
nForce 4 series:430 / GeForce 6150SE, 430 / GeForce 6150LE, 430 / GeForce 6150, 430 / Geforce 6100, 420 / Geforce 6100, 410 / GeForce 6150LE, 410 / GeForce 6100, 405 / Geforce 6100, 400 / Geforce 6100
nForce4 AMD Edition (6.66) - Drivers from the devil
  nForce4 Intel x86 - Windows Vista x64Version: 15.01Release Date: July 2, 2007
nForce4 Intel x86 - Windows Vista 32-BitVersion: 15.01Release Date: July 2, 2007
Ship date: November 21, 2006     Country: United KingdomYour Warranty Expired More than 10 years ago.

Ethernet Driver (v65.74) WHQL
SMBus Driver (v4.60) WHQL
Installer (v5.52)
IDE SataRAID Driver (v9.92) WHQL
IDE SataIDE Driver (v9.92) WHQL
RAIDTOOL Application (v9.83)
SMU (v1.31) WHQL
DELL Dimension E521 Motherboard CT103 UW457 HK980 CN-0CT103 CN-0UW457 AM2 This is an NFORCE 430 CHIPSET AMD CPU motherboard.That means F6 mass storage drivers are NOT native to windows
The drivers that you must use MUST BE EXTRACTED AND USED via usb flash drive are NVIDIA NFORCE 430.
Creating RAID F6 install floppy===============================To install the Windows operating system when RAID is enabled in the BIOS you may need to use an F6 installation disk if your board does not include a Windows CD that has the drivers built-in. If you do not already have an F6 installation floppy with RAID driver files, you can create on... Read more

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I want to view Netflix "view now" videos online with an external monitor. What's the easiest way to accomplish this?

Thanks in advance.

Answer:Adding a 22" Dell External Monitor to 15" Dell M70 Laptop

Get a 22" Dell monitor and connect it to the vga port on your laptop. There is an Fn + (some other key) that will enable the external monitor. You can press the Fn+(some other key) combination so that either the laptop display is used, the external display is used or have it set so both are used for the display. Typically the combination is the Fn key plus one of the F keys at the top of you keyboard.

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When booting the laptop (XP, SP 3) is stuck at the "Windows is starting up" window.

First, the log-in screen (where you enter user name and password) pops up only for less than a second, than it beeps and the screen disappears. (Usually this screen stays on and I change the user name from "administrator" to a different user name.)

I can start the laptop in the save mode, but I cannot switch to a different user (I guess this is normal). I would like to backup files (stored under the user name). Is there any way to switch users in the safe mode?

What can I do get over the stuck "Windows is starting up" screen?

I cannot go online with the laptop - the Wifi network is not working / not showing up at all (is this normal in the safe mode?)

This is a friends laptop I borrowed- my laptop has major issues as well 6666666 Virus/Malware/overwrites everything
After the major issues with my laptop I installed and run Malwarebytes on my friends laptop just in case. The software found nothing. Zonealarm and Avira are installed and were always up to date.

I'm really desperate! Now the second laptop is down. I feel sooo bad about my friends laptop - Please help me fix it!!!!
Both laptops are running legal Windows XP versions - installed on them when bought.

Answer:[SOLVED] stuck at&quot;Windows is starting up&quot; screen -2nd laptop down

Can you get into the Administrator account via "safe Mode"? Do you have a Windows XP CD? You might need it.

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I have an ASUS K72F laptop running Windows 7, and it has always worked fine with both wired and wireless connections. I recently changed Internet provider from BT to Plusnet, though I cannot be sure that this is when the problem began.

It still works fine when wired, but when I switch the wireless on and unplug the ethernet cable, it says that there is a strong connection to the network with internet access, and I am able to find the router by putting into the browser, but I cannot load any Internet pages on any browser, and cannot use any other Internet apps like Skype. The wireless works fine on another laptop and on my phone - it is just on this Asus laptop.

I have tried searching for posts of various forums - but have just ended up using command prompt to ping google (it was not successful) and running a utility called winsockfix, which made no difference. I have scanned for malware and virus - I have removed a couple, but this hasn't fixed the problem.

Can anyone please help?



Answer:Laptop "connected with Internet access", but cannot load web page

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I was given an HP Compaq nx9010 Laptop from work around early 2004. I only use it for typing, MS Office, Internet stuff like that.

Any way it was always running kind of slow but it's been useful and hasn't ever given me any boot up trouble.

So today I power it up, it boots in Windows XP like always. It freezes up in XP before I can do anything, I can move the mouse around but can't do much else, can't click.
So I restart it, It shows up the usual HP sign and asks me if I want to enter setup like it always does, than instead of showing the XP logo the screen goes black stays like that for 2-3 min than it says "load needed DLLs for kernal".

Please report this problam as: load needed DLLs for kernal. Please contact your support person to report this problem"

Now to make things worse the dvd-rom on this laptop stopped working about 2 years ago, so I can't insert the XP cd and repair it or boot from there, nor can I boot from USB, only floopy. Anyone know what I should/could do. I have very important files on the hard drive that I can't lose.

BTW I’m only a user on this pc because it was given to me from work they have an administrator account.

Anyone know what I should do?

Thanks upfront.

Answer:HP Laptop won't boot "load needed DLLs for kernal"

Well there is only really 2 things.

1. Get the IT people from work to take out the hard drive so that the files can be removed
2. Take the hard drive out yourself and connect it to another PC to get the files off of there.

Without access to any way to boot to the XP Setup there is not going to be a way to fix a missing kernel file. Without access to at least USB boot your pretty much outta luck.

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I installed Windows 8 on my Laptop and i activated it.The next day it's telling me "Activate Windows 8"
Can you help me please because i am always getting this problem.

In System it tells me "Windows is not activated" and when i click "View Details in Windows Activation" it tells me "Windows is Activated".

Can somebody help me


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Hi, I recently made some upgrades to a (previously fine) PC - they were

- Installing 4GB extra RAM, of the same variety
- Reinstalling windows on a new SSD (a Samsung SSD 850 EVO 500GB)

I previously also upgraded to Windows 10, but a bunch of blue screens and other issues later I reinstalled 7. I'm still having problems though - the current symptoms are that every so often (1-3 times a day) the computer will hang for ~1-2 minutes on the 'starting windows' screen. When it finally loads, it will often hang for further extended periods before settling down. I checked in these event log and during these periods there will be many 'atapi' errors, with Event ID 11 "The driver detected a controller error on \Device\Ide\IdePort0." (I have attached a screenshot).

There will sometimes be other errors, usually relating to the timeout of certain things, but the previously mentioned error is by far the most prolific. On rare occasions there have been more serious errors - never blue screens since going back to windows 7, but once I booted to a black screen with just a mouse (was able to shut down via task manager then following a restart seemed ok).

Through some investigation, it does seem to be that the root cause of the problem is the SSD; I identified this a while ago and have tried various fixes, including:

Ensuring my Motherboard (a M4A78LT-M) SATA ports are configured in AHCI mode (they were previously IDE). This also led me to completely re-installing windows in an e... Read more

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To whom it may concern,
I would like to set my default to my Bluetooth headset for meetings.  FYI-I currently have a microphone issue and it doesn't work.   I am thinking if I can default to my Bluetooth, then I can by pass the laptop's microphone issue and still have meetings via webex or Google hangouts for example.
I am able to "connect" the computer and LG HBS760 successful.
However, can't seem to tell the computer to recognize the blue tooth as it sends the sound the computer fine (not the Bluetooth), however, the audience cannot hear me talk back because of the microphone issue.  Hence... trying to swap the default sound to the Bluetooth.  
My Troubleshooting steps... 
1) I went to control panel, then "Sound", then "Playback" ... and nothing was listed.  According to the LG Bluetooth help... it said I should see several things displayed, included a "Bluetooth Headset" option... then I should be able to click it as the "default device".
Please advise me :)


Answer:my Dell Latitude EE6530 - I would like to set my "Sound" "default" to my Bluetooth headset for meetings

DaveSteph11 I went to control panel, then "Sound", then "Playback" ... and nothing was listed.  According to the LG Bluetooth help... it said I should see several things displayed, included a "Bluetooth Headset" option... then I should be able to click it as the "default device".
Hello. Even though a headset seems like a single device, to Windows it is 2 separate devices: a playback device (headphones), and a recording device (microphone). So for the mic to become active, you have to go to the Recording tab and make the Bluetooth device the default.
DaveSteph11I am able to "connect" the computer and LG HBS760 successful.
But if you do not see your Bluetooth microphone in the list of recording devices, then the headset still is not paired or connected correctly. That is a radio issue outside my area which is audio, so someone else will have to help with that.
When you reply back you should say which variety of Windows is on the laptop. Dell supplies Bluetooth drivers for every Windows from XP through 8 on the Latitude E6530, so if 8.1 or 10 is your operating system it could be the cause of some issues.

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Computer will not boot. I do not have orginal XP disk but I do have a XP Install Disk. I used the XP CD from my other system and the sick HP Laptop begins to load Windows (Blue Screen). I press R(looked like XP file were downloaded and then it went to Black screen. I beleive I entered 1 for C Drive and it asked for Andmin Password and I don't have it. ENTER doesn't work, nor any of my guesses I will contact my company for the PASSWORd but the original Admin has gone to Greener pastours. Is there a way to deviate or retreive the Passwrd or clean up the boot registry or repair tool for registry ?

Please help.

Answer:HP laptop "load needed DLLS for kernel"

look for the HP Recovery Partition to reinstall the system to day-1 condition.

use Google to find the instructions.

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I have the Purchased Retail Version of MR6 and have made several successful (NO Failed Yet) of my ENTIRE WIN 10 Computer (Image) onto my USB Seagate 1.5TB External HD.

In the Log I get this: Event ID: 513 Source: "Microsoft-Windows-CAPI2"

What does it mean ?? Looked all over the Internet but didn't find a "Fix" !!

Thanks !!


Answer:MACRIUM REFLECT - Event ID: 513 Source: "Microsoft-Windows-CAPI2"

Originally Posted by wen

I have the Purchased Retail Version of MR6 and have made several successful (NO Failed Yet) of my ENTIRE WIN 10 Computer (Image) onto my USB Seagate 1.5TB External HD.

In the Log I get this: Event ID: 513 Source: "Microsoft-Windows-CAPI2"

What does it mean ?? Looked all over the Internet but didn't find a "Fix" !!

Thanks !!


See here:

Macrium support in their forum characterizes this as a "benign" event. See Nick's post at

Since you have paid version, you can register at this forum - will need to enter confirmation of paid status to complete registration. If you only want to browse and not post, no need to register.

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My computer recently started having issues........ here is what is going on:
* boot computer
* Windows boot screen displayed ~ 1 minute
* screen goes black. Can move mouse. Drive light constantly on, not blinking. ~ 5 minutes
* log in screen comes up / log in
* Desktop loads ~ 1 minute
> sometimes it loads with regular windows aero theme other times it loads with basic windows classic theme.
* Error message pop up "failed to connect to System event notification service"
* Have to wait for about 5 more minutes before computer is actually usable
* The audio service does not work as well...
from when I press the power button to when I can actually use my computer takes 10 - 15 minutes.

Here is what I have tried so far
*Turning off all start up programs / services
*Tested Memory - passed
*Hard Drive Self Test ---- # 1 - 7 fail / I am guessing that this is the source of the problem, however my computer does still work once everything is finally booted. So I don't know what to do with that information or if that test even matters.
* I have tried looking at the event viewer but every time it says that the event log service is unavailable.
> I try turning on Windows Event Log but that does not change anything
* tried "netsh winsock reset" in command prompt, based on a different thread that I found - it didn't work

64bit Windows 7 untimate, clean install from usb iso (post resolution to bootsect.exe issue), running on dell poweredge sc430,
&... Read more

Answer:Windows failed to conect to " system event notification service"

This seems to be a common problem, I am now also experiencing the same.
I have Win 7 Home Premium 64. Did chkdsk /r, defragged, tried sfc/scannow scanned for viruses and even tried reseting winsock.
My aero themes are greyed out, when trying to fix it with MS fixit it errors out.
It takes a long time to boot and then says "failed to connect to System event notification service"

One search on google will show this is a major problem, so why does MS not come out with a fix.
This seems to be the biggest frustration with Win 7 compared to XP, lack of support from MS.

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In this video, Microsoft will be delivering a live presentation from its Redmond, Washington campus to provide more details on its upcoming Windows 10. For those who missed this, you can watch this video.

The event start at min - 33.


Answer:"Windows 10: The Next Chapter" - Microsoft Live Event (VIDEO)

...or you can watch her -

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Please Help !

My HP running Vista Home Basic suddenly gave me the following error message on startup: "Failed to connect to a Windows service: Could not connect to System Event Notification Service".
Among other things, this prevents me from connecting to my internet network, so I can't get on-line.
Rebooting did not help.

Following the google search I used an elevated command prompt (click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator) and typing "NETSH WINSOCK RESET ", then press the Enter key, and then restart the computer.

I still cannot access my internet network, instead of not connection now I get the message "unidentified network" and I still cannot go online although there I have some Mbs

It sais (I do not understand this text )
"What netsh winsock reset command does are it resets Winsock Catalog to a clean state or default configuration. It removes all Winsock LSP (Layered Service Providers) previously installed, including the potential malfunctioned LSP that causes loss of network packets transmission failure. So all previously-installed LSPs must be reinstalled. This command does not affect Winsock Name Space Provider entries."

Please help me with the next step in order to be able to go online from my computer.
Thank you!

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I'm having a peculiar problem that just started yesterday out of the blue. Suddenly when I boot up in Windows 7 (64-bit), there's always an open dat file titled "win403700" that greets me on my desktop. It's of no use to me, since it's filled with lines and lines of code that are completely encrypted in notepad.

After running CCleaner to clean out my registry and hard drive, followed by over two hours of sytematically uninstalling programs, disabling startup items, and then finally moving on to msconfig items under the services tab, I was able to determine that "Windows Event Log" is what causes this to pop open with each new startup. (I assume everyone has it enabled under msconfig > services.)

Would anyone know why it is doing this? If I can just disable it and forget about it I will, but based on what I'm reading here, it appears to be an essential process for updating Windows:

Windows Event Log - Process and Service wiki

Plus I would like to know if this is an indicator of a more serious problem. (A Malwarebytes scan did come back clean by the way.)


Answer:Windows Event Log causing "win403700" to autostart at boot

I am having the exact same problem, also on Win 7 x64 except that the file that's popping up in notepad for me is "win403750.dat."

Most of the file is binary gibberish but there is a string near the beginning that reads "This program cannot be run in DOS mode," which makes me think that this .dat file is an executable. I've tried renaming it to an .exe extension and running it, but Windows says that the file isn't compatible with the version of Windows I'm running. An ESET scan of the file comes out clean.

I also distinctly remember that this started happening after the latest Windows update(s) I ran 1~2 weeks ago.

@rennervision: Have you solved or discovered more about this issue?

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Relevance 82.41%

Today I booted up my laptop to get this screen - my desktop without an aero theme and the error message on-screen.

Nothing unusual happened last time I used my PC. No installation or updates that I am aware of.

The computer cannot shut down properly now either, it just hangs after the desktop icons are gone. I am forced to hard shutdown.

Any ideas?

I doubt its malware but will run scans soon to double check.

Answer:"windows could not connect to the system event notification service"

The service has apparently started though:

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Relevance 82%

Three times in the last 24 hours this warning has opened on my Desktop, after I have just closed Windows Live Mail [WLM] . After the warning disappears from the Desktop, WLM opens yet again.

Naturally I've allowed the issue to be reported to MS and sent the information, but I note that there is also a File that describes the event, in this case:


Is there any way that I may attempt to either fix or resolve this issue myself? For starters, I haven't a clue about how I access the quoted File, and if I did, I don't know what to do with it anyway.

Or is this yet another of those situations where you just grin and bear it until MS come up with something to resolve the issue? Hope not 'cos it's mildly annoying...

Answer:"Windows Live Mail has stopped working" - Files describe event; Fix?

1) Ignore error message.
2) Do a "repair" of Windows Live Essentials via Programs and Features
3) Use the Disk Cleanup utility
3) Use sfc /scannow via the command prompt window.

7 more replies
Relevance 82%

Hey folks,

My first post on here but I'm in serious trouble. I got a "new" (to me anyway) desktop running XP today and found the audio hardware wasn't working. So I pillaged an old machine for its sound card, and inserted that onto the motherboard. Also connected the Aux and CD lines to the top of the daughterboard.

Since then, to my horror, the machine has failed to boot. All plugged in, keyboard working, screen on and being used on another box for this very post. All I get now is the usual chirps from the internal soundcard followed by a few very low notes, definitely depressing so I guess they're suggesting something's failed. There's no further action from the CPU, the fan still works, but there is no screen output whatever.

Have I fried the motherboard without realising?!

Also, ironically, the last failure tone was delivered by my speakers through the originally non-responsive audio hardware!

I'd love a bit of help on this one, because my knowledge of computers' insidey bits is pretty poor.

Many thanks,


Answer:Desktop boot problem after sound card "meddling"... just a "beep" failure tone.

6 more replies
Relevance 82%

Ok where do I begin?! I have been dealing with viruses, spyware/malware for the past week. It all started with Norton advising me that I had been infected with Trojan. Vundo and Trojan.Zonebac. After that I started receiving many different pop ups warning me about critical system alerts. I also had an annoying yellow triangle at the bottom of my screen warning me about different trojans and worms. More evil friends included 2 new icons that had made their home on my desktop one named "Live Safety Center" and the other "Online Security Guide", also installed was a new toolbar named "Security Toolbar 7.1". I have scanned my computer with many different programs and have somehow finally managed to get rid of the pop ups and toolbar, although I know I'm probably still infected somewhere. I'm sorry this is so long but, I wanted to explain EVERYTHING! I'm running Windows XP SP2, and have followed all steps to post. I downloaded DSS, but after many attempts to run, it just wouldn't let me. I do have a fresh hijackthis log and my Panda report, I hope this is good enough.
Many thanks in advance to whomever helps me, I am desperate!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:58:35 PM, on 11/15/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\services.exe... Read more

Answer:2 evil friends on desktop "Live Safety Center" and "Online Security Guide" Help?

Hi, thanks for trying to perform all the steps.


I downloaded DSS, but after many attempts to run, it just wouldn't let me.

At what stage does DSS stop working?

7 more replies
Relevance 82%

Have you had problems trying to disable your sound when printing on a Dell printer?

I recently installed Windows 7 and have a Dell printer (not sure if this happens with other printers) and every time I go to print it says "Now Printing" and at the end it says "Done Printing". I found this quite aggravating.

I did find a page on this website that had corrections for Vista, but not Windows 7, and the steps are a little different.

After trying to go into CONTROL PANEL and SOUNDS, I found that readjusting these settings did absolutely NOTHING to get rid of these announcements.

After some more of my own trouble-shooting, I figured out how to get rid of these announcements for a DELL printer:

1. Click on the Windows icon on the bottom left of your screen and scroll up to DEVICES AND PRINTERS and click on it.
2. Left click on your selected printer (will have green check mark) and scroll to PRINTING PREFERENCES and click on it.
3. A box will pop up. In the upper right hand corner, click on OPTIONS and scroll down to PRINTER STATUS OPTIONS and click on it.
4. Another box will pop up. Click on the circle to the left of 'Never Display the Printing Status' so that the circle becomes blue. Note: selecting this option will disable your printing announcements, but it will ALSO disable the box that pops up during printing that shows your ink levels and percentage of printing completed. If you want to continue to see this printing status box, you will have ... Read more

Answer:Windows 7: Disabling printer sound "Now Printing" and "Done Printing" for Dell

I only use HP printers and have never used Dell printers, so I'm not familiar with those "now printing/done printing" announcements.

I keep my printer set to notify me of the ink levels ONLY when something is printing.

That saves me from having to go into the printer toolbox to manually check the ink levels.


1 more replies