Computer Support Forum

Access to files in Safe Mode

Question: Access to files in Safe Mode

I need to access an .exe file when in safe mode. The instructions say to put it on the deskstop, then reboot into safe mode, but that doesn't work. Apparently only installed programs show. I've put the file into folders that show files in safe mode, but the file doesn't show when I boot into safe mode. I put it on a CD, but while the CD drive is recognized, the file doesn't come up.

Running Windows XP Home, SP1 (not my computer)

Any ideas?

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Preferred Solution: Access to files in Safe Mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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Dell 2400, Windows xp sp3. An odd file showed up in my documents called My Sharing Folders, when I clicked on it the screen came up blank indicating to me they were hidden, deleted file but it keeps coming back. It's appeared now in My Computer along with others that are also blank. I removed Windows Media Player, Live Messenger, MSN Messenger in add and remove programs. Now I can't access anything in Sysinternals programs. I decided to use the Symantec Dell pc restore and start over, now I can't access anything in safemode, the keyboard locks out and I can't type in dialog box, I run AVG 8.0, Spybot S and D, Malwarebytes finds nothing. Avg picks up malware.generic, malware.Isearch,malware.antispywareshield and malware.newdot, it removes them but thier back the next day, when I could still access hijack this it found a string in Avg called, couldn't do anything about it started losing control, my control now is limited, this thing must be sleeping to let me type this much. Any input would be helpfull provided I can get back here and read it

Answer:Cannot Access Safe Mode, Mystery Files Come And Go

See if you can run this scanPlease download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen, click ... Read more

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As of a couple days ago, I have not been able to connect to most websites. If I do, it's after repeatedly attempting, and even then it may only load half way. Google will load most of the time, as will other low information websites. After doing a little experimenting with streaming media, I found that it will allow a small amount of information in every minute or so. While in safe mode with networking, everything internet based works perfectly fine.
I have run many different scanners (tdsskiller, avast, malwarebytes, ccleaner, adwcleaner, etc), which do find things, but nothing that ends up fixing the issue. I am using windows 7. I am not sure if this is malware or maybe even something that is occurring due to user ignorance. Any help is greatly appreciated.

Answer:Cannot access most websites or download files except in safe mode

Welcome tmorg First Clear cache and cookies Next run MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using "Reset FF Proxy Settings" option Firefox should be closed.   Now run RKILL and before any rebooting run your MBAM and ADWCleaner again. Post all the logs. Please download Rkill by Grinler and save it to your desktop.Link 1Link 2Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.Do not reboot the computer, you will need to run the application again.

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I can't run any .exe files even in safe mode - I'm not really computer literate but I know I'm completely hosed on my Toshiba laptop - its about 4 years old.  It seems I can't run any virus scans at all. All files are block.  Any help would be appreciated. Thanks.
I can access the internet through safe mode but that's about it.

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I have an external drive which I'm trying to reuse as a storage only medium. It's a usb drive on which at one point I managed to install a limited version of windows xp,to run on my first netbook (which I no longer use). I have put other stuff on the drive so I don't want to format it, but there are two files I can't get rid of.They are macromedia flash files. (ocx and exe). I tried taking ownership, running cmd adminstrator, going into safe mode with command prompt, and running admin powershell. I can see the attributes - A and R but I can't change them. I've also tried deleting them via filemenutools delete locked files, but that does not help me either. I want them gone, can anyone help me? I've read one other post where the OP had the same problem, but his problem was solved because his antivirus program eventually decided his file was a virus and got rid of it. So it is possible, but I can't find what to do. I guess it's not a big thing but it bothers me that I'm not able to remove these files no matter what I do. Help would be appreciated...

Answer:access denied when I delete files in safe mode admin

I would just reformat it personally. Start from a clean slate.

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After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.

Safe Mode with Networking loads normally.

Any ideas or advice?

The computer is an Acer 4743G running Windows 7 Home Basic x64.

Answer:Cannot access Safe Mode but can boot in Safe Mode with Networking

Hello Zarmaki, and welcome to Seven Forums.

Since it will startup in "Safe Mode with Networking", you might see if using the tutorial below to troubleshoot may help to find a cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,

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I am not able to connect to any webpages in normal mode, even after restarting i still have the same problem [However it works in safe mode with networking]. The network connections show that it is connected and the signal strength is excellent. I then have to keep restarting the laptop like 3 to 4 times and it works. Its kind of frustrating to keep doing this all the time and besides i am scared by restarting the laptop so many time can harm it.

System details:
Laptop - Lenovo Thinkpad E430
Antivirus - AVG 2013

Please help me.

Answer:Unable to access webpages in Normal Mode, however works in Safe Mode

moved to networking forum

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

Lenovo will also come with a trial ware program - cant remember which
I would also remove AVG 2013 - using the removal tool - see below

have a read here and post back as much info as possible
Pre-posting Requirements - for both Wired and Wireless Connectivity Issues

Normally are you using wireless - and in safe mode with networking - are you still talking wireless

can you connect to the router with a cable and if so does that work in normal mode ?

Lets see an ipconfig /all in both normal and safemode with networking - make sure you also tell us which is which when you post

AVG Removal Tools
Download tools and utilities | AVG UK
Download tools and utilities | AVG Worldwide

> removal tool, that can be used with AVG 2013 Support tools and utilities 2013 | AVG Worldwide - > on Installation Tab > use the AvgRemover

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug... Read more

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Ok, I'm sure I'm missing something simple, but I have looked everywhere.I have a T60 running Windows XP Pro w/ SP3.  About 72 hours ago, I lost the ability to access the internet via my browser (IE7) while running in normal mode.  Works fine in safe mode with networking.  I am connected to a home network using wireless.  Router and modem all check out fine, and have been rebooted.  A 2nd laptop was brought in to verify and worked fine.  T60 will not allow internet access with wired port or wireless port in normal mode.  My desktop computer works fine on same network.The only update I've made recently is the update to the WiFi driver from Lenovo a few days ago.  I've even rolled back to the previous driver and still cannot stay connected to the internet for more than maybe 1 minute in normal mode after bootup and loggging in.I've run every Malware/anti-virus program known to man and have found nothing (Malwarebytes, Spybot, A-Squared, etc.)I've run several Rootkit tools and found nothing.I've disabled, removed and reinstalled my Norton Internet Security software and made no difference.  (same version running on my desktop and working fine.  Same version that has been running on this laptop for months and working fine.)I've done Registry restores (from a backup) and repairs and no change.I've removed and reinstalled IE7.I've run Hijackthis and had the info analyzed, found nothing.I've tried winsock repair tools, "netsh" reset co... Read more

Answer:Internet access works in safe mode, but not in normal mode

Hi mle724,I would suggest restoring your system to factory settings. On an aside note, have you tried using an alternative broswer like Safari, Mozilla, Opera, Chrome, yada, yada, yada?Hope it helps.

------------------------------------------------------------Maliha (I don't work for lenovo)ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]IdeaPad: U350Apple:- Macbook Air [Snow Leopard]Did someone help you today? Compliment them with a Kudos!Was your question answered today? Mark it as an Accepted Solution!   Lenovo Deutsche Community     Lenovo Comunidad en Espaņol Visit my YouTube Channel

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This happened between uses while notebook was in standby mode.  One day everything worked fine, next day had no access to Internet via browser or e-mail in Normal mode except via WinSCP (secure FTP utility).  In safe mode, had access to Intenet, whether browser or e-mail.  OS is WinXP Pro.  Tried everything I could think of, including unistalling firewall & anit-virus.  Any ideas?

Answer:X61 gets access to Internet via browser in safe mode but not in normal mode

I think your pc might have some virus. Scan your pc with free online scanner here a links to some.

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I have windows xp and recently had a virus along with some adwares (PCDefender). Anyways, I was able to remove the virus by using "malwarebytes" by running it the safe mode/w netowking. After I ran the full scan and rebooted in the normal mode, I was unable to use the internet; so I call up my ISP (verizon) and they help me check my connectin in ms dos by using ip config and cpl other thgs not sure but I was able get connection.

I was able to connect the internet in the safe mode but coundn't in normal mode. Please help.


Answer:Internet access in Safe mode\not in Normal Mode

Hello and welcome to TSF

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please start a new thread in our Virus/Trojan/Spyware forum along with the required logs

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Hi all,

I've had this problem since yesterday (5/25/15) and haven't managed to find a fix for it yet. The issue is that although I have internet access--and Google even boots up how it normally would--I am unable to access websites. I am able to search perfectly fine, but the connections "time out" and do not connect. When I decided to troubleshoot, I received "-website name- is online, but network is unable to connect". I am still able to access the internet on my phone and other devices.

Thank you for any and all help!

UPDATE: I now am unable to view the Google homepage on startup with Google Chrome.

Answer:Able to access internet in Safe Mode, not normal mode

Welcome aboard

Please, complete all steps listed here:
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


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Hi, I'm posting this here in an attempt to fix a problem with a laptop with no internet access in normal windows mode. I believe I've cleaned all viruses off, but need independent verification. Spybot S+D and MB's AntiMalware both report a clean machine, but again would like verification. Here's the DDS log, and the attach file is attached:DDS (Ver_09-05-14.01) - NTFSx86 Run by Reason at 19:40:05.35 on Mon 06/01/2009Internet Explorer: 7.0.5730.11Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.502.151 [GMT -4:00]AV: Norton 360 *On-access scanning enabled* (Updated) {A5F1BC7C-EA33-4247-961C-0217208396C4}FW: Norton 360 *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:\Program Files\Common ... Read more

Answer:Unable to access internet - safe mode access is ok, network is ok

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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my son was on the internet on his IBM Thinkpad when numerous pop ups flashed up on the screen.

since then the program/document files on the c drive were all hidden, and we have been unable to get onto the internet.
i have managed to find the document files, but still no internet, and we are unable to access safe mode, or safe mode with networking.

when you try to go into safemode or safe mode with networking you get message saying a problem has been detected
you then have the option to go to the 3 safe mode types again. however this appears to be a never ending circle of error message, and back to this page!
the computer will start normally

any help will be most appreciated


Answer:no internet access / unable to access safe mode

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdatePress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malware... Read more

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Hello everyone,

I've just built my first PC?a task that took me longer than I expected?and I'm having a few problems. Everything has been put together correctly, Windows Vista is installed and running, but after I adjusted the screen resolution , the screen blacked out to an error message: "Analogue out of range." I'm guessing I've adjusted the resolution too high, but I can't figure out a way to readjust it. I've pressed F8 at the login screen, get to the safe boot screen, but can't use the arrow keys on my keyboard to start it. I just end up going into normal mode and a blackened screen?what can I do to fix this?

Here's my Specs:

Motherboard: GIGABYTE GA-EX58-UD4P LGA 1366 Intel X58 ATX Intel Motherboard

Graphics Card: XFX HD489AZDFC Radeon HD 4890 1.0 GB DDR5 PCI-E 2.0 Graphics Card

Power Supply: Antec EarthWatts EA750 750W ATX12V version 2.3 SLI Certified CrossFire Ready 80 PLUS Certified Active PFC

Processor: Intel Core i7 920 Nehalem 2.66GHz LGA 1366 130W Quad-Core Processor Model BX80601920

Memory : Patriot Viper 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model PVT36G1600LLK

Hard Drive: Western Digital Caviar Black WD1001FALS 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drives

CD/DVD Drive: LG DVD Burner Black SATA Model GH22NS50

Display: LG L227WTG-PF Black 22" 2ms Widescreen LCD Monitor.

Answer:Can't Access Safe Mode.

I would suspect that if the arrow keys are not working, neither is the F8 key to get into safemode.

Are you using a PS/2 keyboard?

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I have windows 7 enterprise 90 day trial,I downloaded it from microsoft site.I start safe mode like usually,it loads drivers.then a welcome logo apears and restarts.what's the problem?

Answer:can't access safe mode.

Are you sure that the trial hasn't expired?

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:


H/W Diagnostics:
Please start by running these bootable hardware diagnostics: (read the details at the link) (read the details at the link)

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I cannot get into safe mode. I press F8 and then select safe mode, a number of drivers (etc) show up on the screen and then the pc freezes.I'm running win XP home with 1GB ram and a 1.8Ghz processerAny suggestions?

Answer:Cannot access safe mode

is the reason your trying to get into safe mode because the computer freezes? Why are you trying to get into safe mode do you have other problems? Why i ask is some systems use the ctrl key to enter safe mode rather than F8.

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Following tried and failed to access SAFE MODE in XP Home :-Pressed F8 on reboot, held left Shift key down on reboot.... both methods unsuccessful. Believe that Automated System Recovery that could help is not available on XP Home. As a novice any advice will be welcome. Thanks.

Answer:Can not access Safe Mode in XP

click here

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Hi guys, nothing on my PC is working I can surf the net via Firefox and that is literally about it.
The windows search bar, while clicking inside doesn't allow me to search so that doesn't work.
When in the start menu and pressing settings the screen comes up as if it wants to load and then the windows disappears.
I CAN access control panel and as soon as I go to 'system restore'it does nothing.
I shift+restart and my 'safe mode'is just a blank blue screen with no settings what so ever!
Malwarebytes brings up nothing.
Windows defender finds nothing.
This is a virus... Or something I just find it ironic how whichever setting I try to access in order to sort this the computer is unresponsive!
This all started the other night when I allowed a friend of mine to plug his mp3 player in to my PC which I have a strong feeling was riddled with virus and malware.
How can I beat this? I cannot lose my stuff.
Please help, I can't give you any information because my PC simply will not perform the tasks, however there are previous threads and topics by me which contain all the info about my PC and spec if you look on my profile.
Any more info please ask!

Answer:Can't even access Safe Mode.

Here is my 'safe mode'screen.

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I have some nasty virus. My computer rebooted after a serious error and after I could not start IE nor could I run virus scan (CA security). I tried several system restore points but each time the computer was not able to restore. I tried to open in safe mode but after using F8 on reboot my arrow keys would not work to select safe mode and the boot continued with normal startup. I went into cmd and selected safe mode startup but once again my arrow keys wouldn't work to select safe mode (or anything other than normal which is highlighted on page). Since I selected safe startup in cmd and I cannot choose safe startup on the boot page my computer is in a loop of constantly trying to bootup. Any suggestions?

Answer:can't access safe mode

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Hi there,

How to switch the safe mode?

Thanks a lot

Answer:How to access safe mode?


You can access the safe mode via advanced boot menu of Windows.

Just press F8 key after you turned on the computer and you will see the advanced boot menu of Windows where you can choose safe mode.

Check this!!!

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I can't delete a large Acronis backup on the external drive to make room for another backup, so I tried to go into Safe Mode repeatedly pressing F8. It takes me back to the desktop. Any help you can give me to access Safe Mode will be greatly appreciated. ellenc

Answer:Can't access Safe Mode F8

You need to do that from a cold start up. Meaning the computer completely off to begin with. Power on then start pressing F8

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pretty easy question

how do u access safe mode in Win98


Answer:how do i access safe mode?

when the computer is booting... before it shows the win98 logo press f8.

just spam the f8 key like you do the 'del' key to enter setup

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Having caught a virus, and tried to uninstall it, I need to restart in Safe Mode, but when I try using f8, the screen locks with 'restart Windows normally' highlighted, but the machine will not accept keyboard input. It won't even take the 'Enter' keystroke to open Windows normally. I have to restart again and not press f8.If anyone has any ideas what I can do about this I'd be most grateful, thanks.

Answer:Can't access safe mode

As you can boot into normal mode you can force it to start in Safe Mode by clicking on Start, clicking on Run and type MSCONFIG. Click Ok and go to the Boot.ini tab. Tick the /Safeboot tick box, click the Apply button, click Ok and then choose to restart teh computer. It will then boot to safe mode. Remember that once you've finished being in safe mode you will need to untick the /Safeboot box. HTH

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Removed Norton and after unticking the Norton start up in msconfig my system will only load in safe mode.the restore point now will not restore either and also bring me to safe mode.I need to get to my drive image backup programme folder to retstore but in safe mode the screen resolution does not show all the programmes on the desk top. Also I can not now change the screen resolution to get the full screen image. Does any one have any solutions?Windows ME

Answer:How can I access in safe mode

Because safe mode loads up a set of minimal drivers you probably won't be able to get the screen rez above 800 x 600. Can you not get to your folder by going through your c drive?

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so im new to this blue screen of death b.s. but heres the story... one day my computer shut down for unknown reasons.. i hit the power button and everything started normal until the blue screen of death came up. so i shut the computer down hoping to run safe mode. but f8 isn't doing anything. so my question is; is there another way o getting into safe mode from the boot screen. im running a gateway with vista 64-bit.
btw im not a comeplete retard ha i pressed f8 in one second intervals and its as if safe mode and the option screen f8 normally brings up, dosent exsist.

any help would be greatly appreciated

Answer:Not able to access safe mode via f8


Just a quick question, to get it out of the way - this isn't a laptop with an F-lock key, is it?


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Attempted to cycle power on, but got only a black screen with blinking cursor. Attempted OS repair via xp installation cd, but was ineffective. Also ran full system diagnostics with no discrepancies. Am now attempting to access safe mode in order to execute "last known config." option, but F8 produces no response. I feel like I've exhausted all of my known avenues. Ideas? Thanks so much in advance for any insight.

Answer:Cannot access safe mode in xp pro

Black Screen (fixmbr) -;en-us;314503 I would try running the fixmbr command from the Recovery Console.Louis

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Been asked to look at Father-in-Laws little desktop - a little HP Compaq 8000 Elite - and I'm a bit stuck so would appreciate some help.  It's running XP Pro SP3.
The initial fault was "no internet access" and this apparently occured while updating his McAfee subscription.  I wasn't aware he even had that - I know the machine originally had AVG Free and last time I looked at it was running MSE
I saw a reference to Adobe in his McAfee licence so I'm guessing it's been bundled with some Adobe product he's downloaded (he into still photography).
I reset IE8 (it had a bunch of toolbars) and internet access is OK now.  However I've tried McAfee, AVG Free and MSE and none will run.
The other thing that concerns me is that I can't access safe mode.  I think (but could be missing something here) there's only one account , Administrator. It has a fairly simple password but doesn't work (and neither does blank) in safe mode.
Help please!

Answer:No AV will run & can't access safe mode

Sorry to reply to my own topic, but I'm concerned there's something dodgy stopping the above computer from working properly. 
I worked throught the steps at but AdwCleaner won't scan - just sits there doing nothing.

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i am working on a dell inspiron 1750 but cant seen to get into safe mode i pressed F8 key but i think i might be another conbination of keys does anyone know how i can get in Safe Mode?

Answer:Cant Access Safe Mode!

Hiya pal, if F8 isn't working for you try this.

Close all open programs
Click Start, Run and type MSCONFIG in the box and click OK
The System Configuration Utility appears, On the BOOT.INI tab, Check the "/SAFEBOOT" option, and then click OK and Restart your computer when prompted.
The computer restarts in Safe mode.
Perform the troubleshooting steps for which you are using Safe Mode.

When you are finished with troubleshooting in Safe mode, open MSCONFIG again, on the BOOT.INI tab, uncheck "/SAFEBOOT" and click OK to restart your computer

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I recently cleaned Backdoor.Trojan from my daughter's notebook. Since Symantec AntiVirus wasn't able to fix the problem (it was found but "Left alone" on the bootup scan), I tried MalwareBytes and then SuperAntispyware which finally removed the offending .dll. After that fix, the only problem after bootup was an error message that the removed .dll could not be found. I ran Hijack This, found the registry entry for the .dll and deleted it. During a normal bootup, there are no more virus warnings or error messages.During all the installs and reboots, I had tried booting into Safe Mode with the intention of going into Regedit to search for references to the .dll file. The Safe Mode desktop came up, complete with Taskbar and program icons. Clicking on the Start button did not open the Start Menu. Double-clicking a shortcut didn't open a program. Right-clicking a shortcut also did nothing. The only thing that worked was Task Manager from which I was able to open a command prompt or reboot. I gave up on Safe Mode and did the fix with SuperAntispyware under a normal bootup. Since the fix, Safe Mode still does not allow access to the Start Menu or programs.I don't know if the Safe Mode failure is a result of the trojan or if it is unrelated. Not sure what to look for in this case, but maybe I missed something during the cleanup. Running Vista 32-bit SP2.Any help is appreciated!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:47:22 AM... Read more

Answer:Cannot access anything in Safe Mode

Hello and welcome to Bleeping Computer! We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Fo... Read more

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I was recently on this forum working through a issue it was closed.
I was recently following the advice left me at the end of the forum as my computer was acting funny and it kept comming up with virus hits.  I was running a avast virus scan.  Following the scan It was recommended a boot sector scan so I let it do its thing. I had done this before without any issues.  I think this made it worse as now my desktop has been reset and I cannot get anything to run correctly except in safe mode.  I do and did not want run restore as my restore points were corrupted making the situation worse.  I think I may have made it worse by following the advise of advast and am not sure if I am still infected or something else is wrong with my machine.  I am not sure where to go from here and any help or suggestions would be greatly appreciated.  Again thanks for every thing.

Answer:Can only access in Safe Mode

Hello Randy -
If you think that your problem in Malware removal was not completed, please send a PM to your Helper, or any Moderator to ask if they will reopen your topic.
If you are not sure how to PM them, please ask me.
Only if you think this is a new problem can we continue here -
Thank You -

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Hello, I am running xp sp3 on a SATA HD, with Norton 360, and my system would get to the desktop, but then I would not be able to access anything, basically locked-up other than being able to move the mouse. Sometimes it would lock-up after I entered my login password. Sometimes it would show all the shortcut icons on the taskbar, sometimes it wouldn't get that far, just showing the desktop shortcut icons.

This would happen in the past when I would be very low on HD space, and seemingly coinciding with a windows update. This is mere speculation, but every time I would finally get windows running, after numerous restarts, it would never fail that I would have windows updates needing to be installed. However, this time I have plenty of HD space, and I still couldn't get windows running after many, many restarts.

After replacing the hal.dll file through safe mode, and while trying to boot up normally, now there was just a black screen (no cursor) instead of the windows logo loading screen.

After replacing the boot.ini file also through safe mode, I am now not able to access my system through safe mode either. In dos using safe mode, and after it scanning all the drivers, it just restarts every time now.

I brought my HD from home to work, and hooked it up as a secondary HD and I am still able to access the drive fully, accept in the documents and settings folder where I don't have permission.

I tried running sfc on my HD (as a secondary drive here at work), but it says I hav... Read more

Answer:Now not able to even access safe mode

Hi and welcome to TSF you might try the steps here
be sure to read it all carefully before attempting anything and write down the steps so you have then to hand

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I'm working on the family computer running Windows XP SP3 which appears to be horrible bogged down with viruses. So much so that when I simply tried reinstalling avg the next time I rebooted the computer I found myself unable to do anything other than log in. From that point the system freezes.

I've been trying to get into safe mode since then, holding down f5 or f8 at startup brings me to the boot selection screen but if I select anything other than Start Windows Normally it will just restart and bring me back to the same screen. I've also been unable to get into msconfig from windows.

Any tricks to help would be greatly appreciated, I really don't want to do a system restore before I'm at least able to get the files off the hard drive (family pictures, etc.)

Answer:Can't access safe mode

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first of all, I'm using my Linux OS to access this forum bcuz my windows vista home edition is totally trashed due to the vista antivirus 2012 virus. I can't even get into safe mode. I did get rid of it once using safe mode with command prompt about 3 weeks ago and now it's back with a vengence. So if I'm expected to use a windows .exe file to try a fix, I'm not even sure I can put it on a flash drive from here since I'm not very adept at Linux. So far I haven't been able to use any of the apps that I've downloaded for windows on Linux. I've tried tweaking the settings to accept them but have been unsuccessful.

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Hi, hope you can help. My level is now that of a fairly advanced user. A friend had just gone online using broadband - with NO virus checker & NO firewall (aargh!). He phoned, saying his home page had been hijacked by a porn site, and he had suddenly become worried (!). So I went round, managed to delete (through Add/Remove Progs) stuff that was hijacking home page (also checked Internet options). He's using XP Pro. Then I downloaded Sygate personal firewall, then small anti-virus prog from Major Geeks. He wanted Kazaa as well, so got only version I could find (2.1). Then went to Trend pccillin & downloaded trial version, because it's always been fine as far as I've found. HELP! Rebooted. Got to WinXP start page, desktop appeared, Kazaa appeared in Systray (even tho I'd set it not to be launched at startup), pccillin flash screen appeared, then hourglass symbol. Splash screen went down to taskbar. Hourglass over task bar, won't let me access anything at all, anywhere. Cntrl/alt/del won't work. Can't access safe mode booting up - tried F8, F5, Esc, Del. He hasn't got XP disk cos already installed when he bought pc. I feel so embarrassed. Any advice, pls?

Answer:can't access safe mode in xp pro

well he should have got the OEM disk even if it came pre-installed.

If your that desperate, try hitting the reset button whilst its booting up. that will give you the boot menu once it restarts. Once you have got in it may be an idea to use system restore, if he had it running.

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I want to load a CD program in Win ME "Safe Mode", is this possible?

Answer:How do I access CD ROM in SAFE MODE

Copy the CD program to your hard drive before you go into 'Safe mode' and install it from there whilst in safe mode.

...or can you not access 'normal mode'?

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I was recently referred here from the am I infected forum.  I am having issues with my computer unable to properly run any programs in normal mode and can only access in safe mode.  Here is the link to the forum post directly relating to this issue and its initial cause. I hope this helps explain what has happened.
Mod Edit:  OP was not provided guidelines for posting in MRL, I sent PM requesting that OP read Guide and submit logs ASAP to this topic - Hamluis.

Answer:Can only access in Safe Mode

Here are the required files I forgot to include in my initial post.  In addition, I cannot access the internet via the infected machine and will be using my wife's power Mac. 
Thanks again

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How do I access win 8 64bit safe mode please?

Answer:how to access safe mode on win 8

ok found it thanks

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Recently my PC has been acting peculiar. I ran trend micro house call and sure enough, had a couple of trojans. After cleaning I ran windows doctor. Now I cannot access the system in safe mode. I press F8 and it goes straight to windows. Another interesting problem is that I cannot access the system event viewer. Did windows doctor do this?
Thanks for any help offered.


Answer:Can not access in safe mode

if you have xp click start then run and type msconfig

goto BOOT.INI tick /safeboot click apply restart computer it should go in to safe mode...

To return to normal go the others away around.....

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Hey guys, back with another issue, this time with Windows XP.First off its a HP Pavilion a1240n. Dont know specs right off the bat but heres the issue anyway. Im working on this computer for a friend. Its consumed in malware/spyware (the usual issue I have to fix lol). Im able to log in normally but when I try accessing safe mode, itll get down to mup.dll (i think thats the file name) and itll auto restart. Now heres the odd part. When pressing F8, I selected "Disable Automatic Restart On System Failure", chose the OS (XP Media Center Edition), pressed F8 quickly afterwards before XP loaded for the menu again and chose safe mode. Once that was done, safe mode loaded just fine.I told ya it was odd, didnt I?Now help me figure out why I cant access safe mode the usual way instead of tweaking around to get into it. Thanks for any help you can offer.

Answer:Can't access safe mode :O

For a computer loaded with malware, you need to go here:,46313.0.htmlMeantime, I think you won't be able to follow the instructions there until you can get it bootable. So try a "boot time av cd". Google that phrase and you will see a lot of good choices from Avira and some other trusted sources.

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My second PC is a Fujitsu Scaleo P. running XP. Closed down as normal but will not start. It gets to a window which says it was not closed down properly(it was), says to use the up and down arrows to access Safe Mode etc. Trouble is the arrows are not working. Tried a different keyboard but it was no different.Inserted makers recovery disc to try a repair but it is ignored and the PC still goes to the same window and keeps cycling. I can access the boot menu through F11, but can't get any further.Any help very welcome.

Answer:Cannot access safe mode

Try tapping F8 when booting.

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As the title suggests, I'm unable to access Safe Mode by pressing F8 on the startup. Instead, an error message is displayed briefly, and the system reboots itself again.

I've had some problems with my PC recently and I'm wondering whether scanning the system in Safe Mode may uncover something I am currently unable to find.

In the last couple of years, we've had some problems with viruses etc. and I'm guessing they may have had some effect on the registry or something, possibly? I've also had a tamper with it myself, deleting certain values while following a guide I found online.

I'd imagine this may be a rather common occurance among many PC users, so I'm hoping to find some other suggestions and ideas for me to try...

Thank you for your help, guys. It's very much appreciated.

Answer:Cannot Access Safe Mode

What is the error message that you get?

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I am trying to access safe mode, but whenever I press F8 during the boot, the Boot Menu comes up, and I have no way to access safe mode. My computer will not boot to windows, so safe mode is the only way for me to access windows. Is there any way to get to safe mode from the boot menu, or am I pressing F8 at the wrong time? Thanks for you help!

Answer:I Cannot Access Safe Mode

Have you tried the System Configuration Tool method, described in this Tutorial?How to start Windows in Safe Mode

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A couple of nights ago Windows requested to do some updates. It had 2/3 it automatically picked but I decided to look at the optional updates it recommended but didn't select. I went ahead and asked to install all of them. After restarting and rebooting computer since then my computer hangs/gets stuck on "Starting Windows". It's not a freeze I guess as the logo is still animated whilst booting but I've had it like that for 2 hours without success. I searched the issue up on google and it seems very common after windows updates (never happened to me before however) but every fix/solution suggested seem to vary drastically between HDD Fault/Motherboard dying/You downloaded something naughty etc, etc.

I can't make any progress on many of these "solutions" though. When pushing F8 upon boot and then selecting "Repair my computer" the screen will turn black and I will only be able to see a low quality cursor. The other route to many solutions was via safe mode but that doesn't load either anymore. I booted from safe mode successfully once, restored from a previous point on the 12th of February (maybe the last boot before the updates) and stupidly let windows shutdown and install the same updates again, I think. Since then it also gets stuck loading files.

Running Windows 7 Professional Edition

Any help is appreciated!

Answer:Stuck on "Starting Windows", can't access repair mode or safe mode

Hi there Dougy282,

Do you have your Windows OS CD by any chance? If so, I recommend performing a "REPAIR-INSTALL" and see if that resolves this. You would definitely need your legitimate copy of Windows OS CD though.

Hope everything works out well for you and feel free to ask more questions, thank you.

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Hello, my computer, a Lenovo Idea pad P580 running on Windows 7, is 5 weeks old and yesterday I was using Microsoft Word to edit a document and Word suddenly crashed. So I closed it, but then the cursor started spinning and I could not access anything on my computer so I rebooted and it started up but then just trying to open Microsoft Word caused the cursor to keep spinning again and I could not access anything. So I again rebooted and this time it was spinning from the beginning. So I again rebooted and turned it on in safe mode and everything was fine. Then turned it off and left it off overnight. In the morning I tried to boot in normal mode and it did boot but it was again spinning and I could not access anything. So I again rebooted in safe mode and I can use my computer fine. Can someone please help me get my computer up and running again in normal mode?

And also, this is unrelated, but I was wondering if anyone could tell me what I need to do to make the scroll bar stop moving on its own? Every time I scroll down a page it seems to lock the scroll bar and so when I move the cursor away from the scroll bar, the scroll bar still moves and I cannot click any links or anything on that webpage.

Okay thank you very much for your help!!

Answer:cursor continously spinning in normal mode, can only access files in smart mode

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Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

Answer:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hello everyone,

I've just built my first PC—a task that took me longer than I expected—and I'm having a few problems. Everything has been put together correctly, Windows Vista is installed and running, but after I adjusted the screen resolution, the screen blacked out to an error message: "Analogue out of range." I'm guessing I've adjusted the resolution too high, but I can't figure out a way to readjust it. I've pressed F8 at the login screen, get to the safe boot screen, but can't use the arrow keys on my keyboard to start it. I just end up going into normal mode and a blackened screen—what can I do to fix this?

Here's my Specs:

Motherboard: GIGABYTE GA-EX58-UD4P LGA 1366 Intel X58 ATX Intel Motherboard

Graphics Card: XFX HD489AZDFC Radeon HD 4890 1.0 GB DDR5 PCI-E 2.0 Graphics Card

Power Supply: Antec EarthWatts EA750 750W ATX12V version 2.3 SLI Certified CrossFire Ready 80 PLUS Certified Active PFC

Processor: Intel Core i7 920 Nehalem 2.66GHz LGA 1366 130W Quad-Core Processor Model BX80601920

Memory: Patriot Viper 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model PVT36G1600LLK

Hard Drive: Western Digital Caviar Black WD1001FALS 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drives

CD/DVD Drive: LG DVD Burner Black SATA Model GH22NS50

Display: LG L227WTG-PF Black 22" 2ms Widescreen LCD Monitor.

Answer:Unable to Access Safe Mode

Is it a wired keyboard or wireless? if it is wireless use a wired keyboard, see if this works.

Also, be sure the keyboard and mouse are plugged into usb ports next to the LAN port on the motherboard.

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System is Vista Home Prem SP1 running on Dell Desktop. It had a root kit problem and the fixer program removed TDX.SYS. I have copied this file from another Vista system but it does not load and therefore the DHCP Client will not load. System is believed to be clean now but has additional problems: it gives BSOD (8e) in Normal boot mode - runs good in Safe mode.
If I could get Safe Mode with Networking back so that I can actually access the internet, I could more easily download some help for the 8e problem.

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I had this problem while working on a friend's computer. I finally resolved it by downloading and running NORTON REMOVAL TOOL.


Answer:Can only access the in ternet in Safe Mode

Hi and welcome to TSF

Glad you solved your problem, but did you have question?


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I am trying to access the safe mode option so that I run a malware program.  I start the computer and begin pressing [F8] per instructions.  It starts beeping and then this error message pops up.Error0210: Stuck Key 42Press <F1> to Setup I have also tried pushing the "thinkvantage" button but it doesn't bring me to be able to select safe mode. I have also tried pushing F8 in 1 sec intervals but this doesn't work either. Any advice would be greatly appreciated! thank you in advance.

Answer:T400 safe mode - cannot access

Don't push F8 until after Lenovo screen

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OS Specifics: Windows XP Professional SP2Ok, here are my problems.1: Pressing F8 (repeatedly) during reboot does not launch boot menu.  Nor does holding it down during reboot.2: The BOOT.INI tab in MSCONFIG is misssing.  The boot.ini file on my hard drive appears to be fine.  Attempts to restore BOOT.INI tab have so far failed.3: My computer is a laptop, and thus has no floppy drive.  The CD drive is currently broken, so I cannot use the XP CD to access the recovery console and attempt to rebuild my boot.ini (just in case that is the problem).So... with all this... I just cannot get to safe mode.  I have tried downloading recovery console ISOs to install the recovery console locally, but none of the ISOs I have found contain winnt32.exe.  I haven't been able to find what I need anywhere on the 'net so far either, been looking for hours.  If anyone can help me here, I would greatly appreciate it.

Answer:Restoring Access to Safe Mode

is there any particular reason that you need to access SAFE MODE?

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I am unable to use safemode with my new motherboard.( Asus A8V) When I hit f8 during startup, I get a screen asking me which drive I want to boot from. IE: floppy, DVDrom, or HDD. Cannot get the safemode screen.

Is this something with the A8V and the via raid drivers I am using? I need to get in safemode because my browser was highjacked. Highjackthis will not work so I have to manually delete a file and clean out the registry.


Answer:Unable to access Safe Mode

Select your HDD and start hitting F8 again. You should be able to access Safe Mode.

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I have a lab of computers all running Windows XP Pro sp2, hooked up to a domain. Is there a way to restrict safe mode access to only administrators (or only local accounts)? I don't want any of the limited user domain accounts to be able to log onto safe mode, as it allows them to circumvent certain restrictions that I need to have in place.

Is this possible at all, and if not, is there some sort of work around I could use?

Answer:Restricting Safe Mode Access

For this you would need administrative privileges and if these computers are on a network you might not be able to accomplish this but I would suggest contacting the IT department of the company or organization that you work for and have them do the necessary work.

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My laptop was working fine then the other day I went to use it and it froze so I rebooted and got this message:

Windows could not start because the following file is missing or corrupt:

When I was finally able to get to the point where I could choose safemode this is what came up:


Then after a pause it would tell me to use the original disk to repair but that's not working!

I don't know what else to try but my financial files are there and I REALLY need those - don't care about the rest of it. Is there something I will be able to do to regain access? or some other way that the info will be able to be retrieved??

Answer:HELP! Can't access Window XP even in safe mode

The laptops hard drive is probably bad. You will need to have a new drive installed and the OS (operating system) reloaded. Can you do this, or will you need to take the laptop to a repair shop? After the laptop is up and running again, there may be a way to retrive you data on the old drive, by placing the drive in an external USB laptop hard drive enclosure. Backing up those important financial files might be a good idea from now on. Can you recover them from your financial institution?

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Windows XP Media Center Edition, Service Pack 3.

I cannot access any web site unless I am in Safe Mode (with networking). I can ping successfully, but any URL gives me a 404 error.

There was quite a bit of malware on the machine, which I removed with MBAM.

I've gone through the process list, and everything seems to be legit.

Any help would be welcome. Thanks.

Answer:No web access unless in safe mode (with networking)

Hi .Any error messages onscreen?Have you checked Event Viewer for any errors...which might illuminate what could be impacting your connectivity?How To Use Event Viewer - My wild guess would be that something...that loads with normal preventing your Internet access.No access at all...or specific sites/types of sites?System manufacturer and model?You have tried uninstalling, then reinstalling your network drivers?Louis

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Hello, everybody. Needing some help here. Recently, there was a blackout at my home and I couldn't shut down my computer correctly. As a measure of security, I always set CHKDSK on the main system Hard Drive after an eventuality of this sort, in order for it to correct any possible corruption. Sometimes, however, instead of showing the blue screen with the CHKDSK procedure as I scheduled, it skips it and instantly boots the system normaly. In the past, when such happened, I entered the Safe Mode and scheduled CHKDSK from there and, usually, it works.

However, today, after the mentioned blackout, I booted-up my computer normally and tried to schedule CHKDSK. However, it skipped the procedure upon the reboot and, so, I tried entering into Safe Mode, but upon trying, the computer hangs-up with only the DOS cursor on the screen and nothing happening. The hard drive led says it IS processing something for a while, but after like 3 minutes, it simply remains there (under normal circumstances it takes a max of 1 or 2 minutes to get to the log-in screen in Safe Mode).

I have used a boot CD to make CHKDSK "externally" to the system Hard Disk and it reported "no errors". I tried restoring the MBR with Windows XP Recovery Console to no avail, and even used the Setup program from the instalation CD with the option Repair Current Windows XP instalation, but the problem remains. Everything else behaves completely normaly.

Any help you can give me before I am for... Read more

Answer:Cannot use CHKDSK normally nor access Safe Mode

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I have tried everything that I can think of but can't seem to find the problem. I can't access any of the websites that I normal use like hotmail, yahoo, or micrsoft. I have done virus scanning, uninstalling my antivirus programs, spy bot, ccleaner, replacing the host file, clearing the internet browser & nothing has worked for me. It is happen with all my browser as well. I am using windows 8. Can anyone help me please

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Acer aspire 5738z laptop,bought with vista home premium now upgraded with acer windows 7 upgrade disk.
Windows works no problems at the moment but now can not access safe mode.
Boot menu can be accessed by pressing F8 when booting,choose safe mode,drivers list flashes by,mouse cursor appears for a few seconds then it reboots before safe mode opens.
Spoke to Acer who could only keep repeating "use the restore disks" but this would then be Vista not 7 that is installed which defeats the purpose of upgrading.
Thanks for any advice


Answer:Windows 7 can't access safe mode

The first thing that people usually regret when switching from Vista to Win7 is using "upgrade" instead of a clean install. And most of them experience some kind of problems, which usually ends up in reinstalling Win7 with a clean installation, so if nobody else knows why this happens, you always have this option.

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Hi, Can somebody please help - A friend's PC is Extreemly slow to logon taking over 15min to display the background and icons. Launching even the Task Manager then takes 3-5mins and even longer to update.

Action Taken to-date: (all executed in *SAFE MODE*)

1. Un-installed numerous suspicious apps (eg 3 copies of Kazaa), re-created the *hosts* files which was blocking access to all AV sites.
2. Using CWShredder, Ad-Aware, SpybotE, Ewido Antimalware and AVG's "vcleaner.exe" I have removed all "extras" from the Start-Up menu, removed 6 viruses and isolated at least 2 "auto-dialers" as well as eliminating a number of wacky non-windows services.

NO CHANGE - machine is still as bad as ever!!!!

3. I have run SpyOnThis and HijackThis to produce some logs but this is off-course in SAFE-MODE so I don't know if they are actually going to help.

Attached are the logs. MH

Answer:XP Home - can only access in safe-mode

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Have second old computer that is networked to main computer.

Second computer 334MHz 256RAM

2 physical harddrives: C=XP Pro, 18GB D= Win98se, 3GB

[When I want to use Drive D I go into the BIOS and change the boot order.]

Made the mistake of putting GoBack on Drive D - something has gone wrong and now Drive D won't boot - am getting Load Error! message. When I try to disable GoBack I get a message about the MBR being corrupted. Drive C (XP) is still working normally.

I wanted to get into Safe Mode so I could uninstall GoBack (F8) but it doesn't work. Also tried F5 and Cntrl.

So I thought I would re-format D but get an error message: cannot format a network drive.

So I am well and truly stuck.

Answer:Unable to access safe mode

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Been having this problem almost a year and its frustrating. No one seems to know exactly what the problem is. I can access the net in regular mode but just can't get on my email (hotmail,gmail,yahoo etc) or any sites that require security codes ie banking sites,paying bills, and some others. PLEASE HELP here is my log: THANKS!!!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:08:34 PM, on 9/28/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - URLSearchHook: AOLT... Read more

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About a week ago everytime I signed onto the internet the page will appear blank with the word "done" on the bottom. I have comcast cable as my internet provider and windows xp as my operating system. The strange thing is when I go into safe mode I can access the internet, also my daughter has a laptop with a wireless connection that goes through my desktop computer and she has no problems getting on the internet. I have tried everything I can think of, I tried reinstalling the comcast software and a screen will appear stating that my network adapter is not bound to a tcp/ip. It shows me how to fix this by going into internet options and then connections and clicking protocol tcp/ip, but when I get to that point protocol tcp/ip is already checked so I don't know why I'm having the problem. I also have mcafee and it keeps telling me I have the very lince trojan but it can't get rid of it. I'm not sure if that is causing the problem but if it's not I'll deal with that one after the internet thing is fixed. Any help will be greatly appreciated.

Answer:can only access the internet in safe mode

Try to see if you can do this in safe mode..
Run McAfee Virus scan and see if it can get rid of it.

Be sure to post the name of the trojan file up here so other's can search for it.

If that doesn't work. Start up normal, see if McAfee will tell you the name of the trojan file. Write the name and path down.
Reboot into safe mode. Go to Start/Run. Type 'msconfig' and enter.
In the new window go to Startup tab. Look for the trojan and uncheck the box for it. Reboot to normal and rerun McAfee scan to see if it can get rid of it. Delete the file manually if McAfee can't find it.
If you don't see the file in msconfig, just do a search for the file and delete it.

Don't forget to post the name.

Good Luck.

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I have a desk top with XP home(64bit) that I haven't used in awhile but I had a need to use it and it did fine for a bit but now will not boot to XP and when the page for options to start windows normally or safe mode it goes to blue screen with 0X00000024 plus others in () any ideas?

Answer:XP not booting, can't access safe mode

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Hi.I am glad I stumbled upon this forum and I hope someone could give me precisions or leads about what remains a mystery for me with my X60s.I bought the machine in January 2007 from a second hand PC store in Japan, at that time  she had  no OS.I successfully installed English XP Pro and since then have encountered no problems whatsoever. What I am worried about is that should the need arise to access SAFE Mode it would be impossible as none of the known Function keys open the SAFE Mode panel. During boot I have tried in succession the regular F8, and all remaining F keys, and DEL, to no avail.I have access to the BIOS through F1 or the Blue ThinkVantage button.At a Japanese PC store, and a Japanese support clerk indicated only F8 as key to access SAFE Mode but were at lost to suggest anything else. My BIOS version is 2.09 (7BETC8WW), from 2007.03.14, I could not see an option to allow Safe Mode, if such an option ever exists, and as much as possible I would prefer refraining from upgrading the BIOS, have run into trouble when something went wrong on another machine. I would appreciate ideas and leads as to how to access SAFE Mode.In advance, thank you.  


Go to Solution.

Answer:How to access SAFE Mode on a X60s

OK, I found it,it was only a bad timing,have to press F8 after the IBM logo screen appears and not before...

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Last week I problems with a number of trojans etc, solved using advice from this site (used tdsskiller). The PC was OK for a couple of days but now I have BSOD and stop error 7E, searched for info on this but advice is mainly to do with drivers and removing any new hardware or software (none have been added for months). Initially I could access safe mode with command prompt only but now I can't access any, also tried last known good config. Booted from XP cd and selected repair which loaded Recovery Console, not really sure how to use this but when I tried some simple commands such as chkdsk and dir I get a message "the volume appears to contain one or more unrecoverable problems". Not sure what to try next should I reinstall XP or is it likely to be a HD failure?
Dell Vostro running XP Pro SP2.

Answer:BSOD can't access Safe Mode

Your error message indicates a problem with either the NTFS file system or the hard drive, IMO.

A problem with either seems likely to result in that error message, since chkdsk /r addresses both.

I would move any valued files from that drive...then run Dell Diagnostics on the hard drive.


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Hello friends! I have a problem recently. My System crashed while my Anti-Virus(ESET SMART SECURITY) was being updated. So I restarted the system and after that, I get an error message telling that it stopped working and it fails to uninstall. So I contacted my Anti-Virus company and they gave me a program which will uninstall the Anti-Virus, but I have to access my safe mode to uninstall the program. They also told me that I have to press F8 to access it. I did as they said to me and I selected Safe mode from the options but here is where the problem starts! The drivers load and when it comes to one driver, the computer screen goes black and then it restarts again.....! That's all.......when it restarts, it will then load windows......! The problem is that whenever I access the safe mode, my computer restarts and will not enter safe mode! How can I solve the problem? Please help me. P.S.: I also read many posts in here and I came to know that many are stuck in the continuous reboot of their computer. I don't want my computer to have any problems like that.

Answer:Can't access Safe Mode in Windows XP

if you have an XP install disc you can try a repair install: HELP in posting on plus free progs and instructions Cheers

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I've just joined this forum, and am really hoping that some kind soul out there will be able to help me!

Ever since yesterday evening, I have only been able to access the internet if I boot into safe mode (with networking support). The weird thing is, if I am NOT in safe mode, I can still access email using Outlook and if I run a ping command from a CMD prompt that also seems fine. But, browsing the internet using IE, Firefox or Netscape does not seem to be possible.

Even trying to open up my Speedtouch router, at, does not seem to be possible.

I also have Windows vista, on another partition, and access to the internet through this seems to be working without any problems.

I am guessing that I am the victim of some spyware or other malicious software. I have just run Hijackthis, and hope that somebody will be able to decypher it and tell me how to fix the problem!

Thanks in advance,


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:28:54, on 13/12/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
D:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
D:\Program Files\Internet ... Read more

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My PC was juddering playing sound a bit and I thought it had maybe just dropped a driver or something so tried to system restore on monday.

This seems to have been disabled.

Next things really started to go crazy, I could enter desktop for a bit but couldnt run any programs tried to run search and destroy and super anti spyware but it took them so long to run that literally would have taken 4-5 days to complete a run, safe mode was no better. This was the case whether connected to net or not.

now when I try to use either it just goes to user password page which was never enabled and when I try and go through it says Steven_tosh cannot be found (its a toshiba laptop).

dont really know what to do as cant run any programs without either mode?

it will open as far as the bios settings screen or the F8 safe mode screen.

secondly, I have a preinstalled XP operating system, It has the sticker on the bottom of machine with code. but dont have a disk? would anorther XP disc do as long as I enter the proper code?


Answer:cant access Desktop or safe mode :(

I had some weird bits about lsass.exe not being able to run as well.

Im not sure if that relevant.

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Need Help:
I have a Toshiba Satellite, with windows Vista. The virus came up today and takes the whole screen. I tried to reboot in safe mode (regular, Command Prompt or Networking) but each time the safe mode start, it shuts off and restart in regular mode.
I tried to restore the computer in a previous date but it doesn't allow me. I have downloaded Hitman Pro into a flash drive but I'm not able to use it as NO command screen ever came on. 
I'm not computer savvy so please help

Answer:ICE Virus: I can't access ANY safe mode

Hello sippingit I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same... Read more

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Hi - appreciate any help. Usually can find an answer on the web but I have had no luck. Attempting to fix a friends pc after I was told they cannot get on to web via IE or Chrome. When booting into Safe Mode - can access internet. Have ran MalWare removal and some rootkit removal tools but still no luck. Apps like Office work....have reset all settings in Chrome and IE. Any thoughts? thanks in advance...

Answer:Can only access internet in Safe Mode

Hi, welcome to the forums, it is most likely a third party app, these typically do not start in safe mode. Try a clean boot to track done the errant app.

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I was recently having problems with installing Microsoft Silverlight on my Windows 7 64bit laptop. I followed instructions on several forums which told me to remove the program using comand prompt. I tried doing this but it couldn't find the specific file so i uninstalled it using add remove programs and then decided to restart my laptop. As it was entering the login screen the welcoming music glitched and then it entered the BSOD.I've never had a BSOD on this laptop before and i thought so it was just a once off, it then retarted on its own and entered the BSOD again. So i've tried entering using safe mode and it will still BSOD. I'm stuck in a loop and i was wondering if anyone could help me sort this problem as i need my laptop for uni.
The BSOD error code was 4a5bc184
Thanks in advanced.

Answer:BSOD can't access safe mode

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Also, try Startup Repair: Startup Repair

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My boyfriend's computer began having problems with redirecting and pop up ads several weeks ago. Now it has become impossible to log onto the internet except in safe mode. I tried to download Hijack This and can't do it in safe mode. Can someone help me figure out what to do? I want to be able to post the logs from his computer however can't do it now...unless you can help me and I'm assuming you can. Thank you ahead of time for your help. T

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I have something going on. I can turn my computer on but after the desktop shows and I get ready to open Firefox the BSOD comes up and we go to black if I leave it alone it will restart over and over.

For the past two weeks I have intermittently not been able to connect to my network, even though I had excellent signal strength. For a moment it would connect then show as limited access and boot me off. reboot would gain access only to be booted off again. rebooting router would allow access for a while then off again. Last week I started having issues, slow startup, slow load, inability to access the network,

I have an E-machines EL1850-UR11P running windows 7 with service pack 1. Access the net on Firefox. with Symantec Client Security that I have run on startup. I have found that Live update has been failing to update and "LU1803 Failed to update" appears. It appears I have not updated since the middle of September but I am sure I have updated this past week but it does not show. About the same time I noticed that Symantec had a notice in the lower right hand corner it was not reporting in a form recognized by my system. Or something like that.I also have Malwarebytes Anti-Mal ware installed that I manually update periodically.

Then Malwarebytes reported it was no longer working that my trial edition had expired. I continued updating and running it or so I thought. Then thought I ought to UN-install and reinstall a new download of malwarebytes. Tried to... Read more

Answer:BSOD But I Can access in Safe Mode

Here is the log file from DDS from my post above.
DDS (Ver_2011-08-26.01) - NTFSAMD64 NETWORK
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.7.2
Run by Dave Haddad at 16:16:30 on 2012-10-02
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2013.1016 [GMT -5:00]
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Symantec AntiVirus\Rtvscan.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows&#... Read more

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Hi, I'm running Windows 7 on my macbook air on Bootcamp. I mostly use the windows OS, as I'm more used to it.
When I was downloading some stuff, I got hit by this page and after googling, I figured it was the trojan ICE ransomware.
Please help.
I've tried to run Kaspersky on the USB but somehow I cannot access the BIOS on the bootup to boot through the thumbdrive.
I tried the notepad method with FARBAR, by running repair tools and accessing the thumbdrive using command prompt but I receive
AUTOIT ERROR: Unable to open the script file.
I thought it might be the 32bit and 64 bit issue, so I ran the FRST64.exe as well. I receive the error
"The subsystem needed to support the image type is not present".
I will be very grateful for any help! Thanks

Answer:ICE Virus: No access to safe mode

I tried Kaspersky rescue usb on the thumb drive again, and this time I managed o boot it up. After selecting the Kaspersky Rescue Disk: Graphic Mode from the menu, the screen goes to this page with Kernel panic - not syncing: VFS unable to mount root fs on unknown etc etc

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i can only access file in safe mode

at first i put xp of a divided drive on d:

then deleted that and put xp on c drive

all i had was the administrator log screen account with password

i wanted to add other users and guest account but when i rebooted i see i can only access weeks of files only in safe mode -the administrator account wont appear unless im in safe mode

how can i get the administrator account back onto the regular screen?

Answer:i can only access file in safe mode

To get the Admin account to show on the Welcom Screen, download TweakUI from Microsoft.

There is a section for accounts and you can show/hide any of them.

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Hey guys, my graphics card has packed it in so I can only access my desktop in safe mode at the moment. There is a music program I have that I am having trouble opening. When I double click on the program icon the program doesnt open, so if I click on it again an error pops up saying the program is already open. When I open task manager the program does not appear under the application header but it does appear under the processes header. Would anyone have any idea how I can actually get the program to open up? Thanks a lot

Answer:Cant access program in Safe Mode

It sounds like the program is just not designed to run in safe mode.

When running in safe mode Windows loads the minimal amount of generic drivers. In this case it sounds like all drivers\components required by the program are being loaded. There probably is not a work around.

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I need desperate help!! When i try to go my wirless internet on my laptop, it freezes. The page doesn't load and i have to ctrl-alt-del to shut it down. When i go into safe mode, everything is fine. I went under msconfig-startup and i saw that lsasss was running, so i unchecked it. however nothing is fixed. here's my log. Logfile of HijackThis v1.99.1Scan saved at 10:49:35 AM, on 3/17/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\System32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\WINDOWS\system32\cisvc.exeC:\WINDOWS\System32\wltrysvc.exeC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\cidaemon.exeC:\Documents and Settings\Justin\Desktop\hij\HijackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start... Read more

Answer:Can Only Access Internet In Safe Mode Help Plz

guys please help me. i dont want to spend loads of money/ time/ losing my files to fix this if i dont have to.

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Dear Computer Hope:My Toshiba Satellite laptop (2006) operates on XP- with SP3, has updated and current Anti Virus and Firewall (Avanquest System Suite 9) and Super Anti Spy Ware (payware).  Everything is up to date with recent scans performed yesterday.Everything was OK till several hours ago when everything started working so slow.  I was on my browser MSN and noticed this morning the old looking page suddenly converted to the much touted new look.  A pain in the **** but I get used to it.  So I turned my computer off and restarted and that is when the problems started.The safe mode page and all the other listings came up, first tried was the regular windows mode and that did not work.  Noticed a flash of blue with writing on it so I did the F8 and turned off the automatic restart switch so I could read the message.I am corresponding with you on another computer.Blue Screen Message....A problem has been detected and windows has been shut down to prevent damage to your computer.If this is the first time you've seen this stop error screen, restart your computer.  If this screen appears again, follow these steps:Disable or uninstall any anti virus, disk defrag or back up utilities.  Check your hard drive configuration and check for an updated drivers.  Run CHKDSK /F to check for hard drive corruption, and then restart your computer.Tech info    0x00000024 (0x00190203, 0x8f7EF160, 0xC0000102, 0x00000000)Unfortunately, I can... Read more

Answer:Safe Mode access does not work

From MSDN :Quote0x00000024: NTFS_FILE_SYSTEM(Click to consult the online MSDN article.)A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

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I have been infected with the FBI MoneyPak virus.  I can not access Safe Mode, Safe Mode with Networking or Safe Mode with Command Prompt.  I tried to use the Last Known Good Configuration but no luck.  Lastly I tried the Repair Your Computer options within Advanced boot Options but it did not list the operating system for me to choose.

Answer:FBI MoneyPak - No Access to ANY Safe Mode

I'll report this topic to appropriate helpers.
Hold on....

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Recovering from a worm.win32.netbooster infection.

After deleting numerous registry keys and unregistering dll files per removal instructions, everything seems to be normal.

The only problem remaining is I can't access the net unless I am logged in as administrator or the other user account (which has admin rights), after booting in the safe mode (F8).
IE and Firefox both work.

If I login after a regular restart, there is no internet access using IE or Firefox.

Seems simple to fix but I don't see anything wrong.

Please help!!

Answer:Internet Access When In Safe Mode Only

You should not delete any Registry Keys, because any mistake can cause your computer to act abnormal. Can you tell me what were the registry keys you removed and why?


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I can only access the web in Safe Mode with Networking. Cannot in normal mode. Could really do with some help please.

(It is not the pc I'm logging this from)

Here's my hijackthis log...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 16:44:20, on 09/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program File... Read more

Answer:Can only access the internet in safe mode...

Any help please??

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I'm running Windows XP SP2, and have been getting the blue screen of death. I believe it is due to a virus corrupting my display drivers.

I believe I can fix it fairly easily if I can access Safe Mode, but upon pushing F8 during bootup, it only gives me a list of drives to boot from, and no option to access safe mode.

I have multiple computers, and to the best of my knowledge I have never needed to use safe mode on this particular computer, so I have never realised this was the case before. I'm sure it is something simple, can anyone be of help please?

Answer:[SOLVED] Cannot access Safe Mode

hi, generally all pcs have f8 as their safe mode but some companies like a different button . Maybe if you could try f5, or f1, that should definitely work, if not then you will have to do them one by one.

One thing to take into account, is that if the BSOD is severe then safemode cannot fix this because it will need some of the files to load your xp i.e. .sys.

When activating advance boot options, you may want to give Las known good configuration a tap.

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I'm having a repeat problem in closing out from Safe Mode in Xp Home Edition. No problem in getting in and using diagnostics in Safe Mode but find that much enlarged size of all data boxes obscure the "Run" box and prevent me from entering the Systems Configuration Utility to exit from Safe Mode !! Click & Drag does not work to uncover the box I need. Have had to resort to System Restore which is the only visible data available on screen but suppose this would negate any diagnostic changes I've made while in Safe Mode ? Guess I'm missing something obvious but help is much appreciated for this relative newbie ?? Thanks.

Answer:Unable To Re-access "run" Box From Safe Mode In Xp

You can't change the resoultion in safe mode because you are not using
your regular video driver, and resolution info is stored in the
registry based upon the video card/driver being used. Safe Mode uses
a 16-it VGA driver.

You can try this and see if it will work on XP.

Hit the Alt key, RELEASE the Alt-Key (Alt-Space together also works), and then press the down
arrow. You are presented with a menu of Close or Move. Simply press
the Enter key. Notice that the mouse pointer jumps to the middle of
the title bar and is now a four headed arrow. At this point you can
move the window around with the cursor keys. Just click the mouse or
hit enter to put the cursor back to normal.

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Hi guys,

Bit of a pickle here, wondering if anyone is able to help.

I'm running a Sony Vaio N11H laptop on Windows XP, and I use Firefox as my web browser. A few weeks ago I realised that the only browser that would load web pages is Firefox. Flock wouldn't work, neither would IE, neither would Opera. This wasn't too much of a problem as I use Firefox as my primary browser, but now Firefox isn't working either. Whenever I try to load pages I get the usual 'page cannot be displayed, check your connection' gumph. I'm using a wireless, locked network which is fine for my 3 other flatmates, so I know it can't be that. Also I am still able to access instant messengers such as MSN and AIM!

I tried running my computer in safe mode, and sure enough every single browser lets me connect to the internet. Obviously I don't want to be running my computer in safe mode all the time, though, so does anyone had any idea what could be going on here?

Thanks very much for your help in advance!

- Michelle

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can"t access safe mode(windows vista) a screen pops up when in safe mode stating that windows did not install correctly and cannot restart in safe mode and asks to restart.

Answer:can"t access safe mode is quicker than waiting for an answer....

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My brothers has Dell Inspiron 530 with Vista64 a few days ago it froze and when he restarted it would not access the Internet (Ethernet) anymore.
I was able to restart it Safe Mode and it will access the Internet only in safe Mode. I also tried to uninstall Norton Security Suite but it does not unisntall.
Thanks in Advance for any help

Answer:PC will only access the Internet in Safe Mode

When you had your initial problem, a setting was changed. Go back to a week before the problem with system restore.
System Restore - How to
If that does not work, we will solve the problem with a clean boot.

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I have a HP Pavilion dv2000 running Vista Business. For reasons I can't explain I cannot boot normally. When I attempt to I see the graph that appears above Microsoft Corporation and the six or so lines moving left to right. Then very quickly I see a BSOD. So quickly I cannot read it. I then see a Windows Recovery screen. I choose to perform repairs and it starts to boot again with the same results.
When I attempt to access Safe Mode I get to a blank screen where I can move the cursor but it never goes further. I have left it on overnight and I see the same screen in the morning.
Any troubleshooting tips to get my laptop working again will be appreciated.

Answer:Not able to boot normally or access safe mode

It sounds what your problem is, is called a loop. I had this problem with my old computer. I tried everything under the sun, and it didn't work. The only thing that worked was taking it to Best Buy, and they repaired the "loose connection" that I had. So, my advice:

1) Take it to Best Buy for repairs.

2) Or, format your computer, and see if that helps. It might not, if it is a "loose connection". Or a virus that has affected your motherboard, and formating your CPU might not help it either. So, truthfully, go with advice #1 and see if they can help you. It might be a bit costly $150.00+, but I think that it is worth it to not see your computer loop all day long and never get past those annoing screens. I hope someone more experienced comes long before you do either of these actually. This might be a simple problem, but I wouldn't know it. Like I have in my signature, I don't know too much about computer. But, where I know the solution to a problem, I help as much as I can.

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I am unable to access the Internet and I am sure it is a result of a worm or other malware. Below is my Hijackthis log. Please help, if you can. Thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:04:19 PM, on 9/8/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http:... Read more

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Win 8 Pro..I am trying to fix an error that is causing my desktop to randomlly reboot.

I wanted to run chkdsk from safe mode, however, tapping f8 doesn't work for me.

Tried to restore a backup and paragon merged all the drives into one file and says the structure is different and I may lose data.

Win 8 will not let me stop chkdsk with any key press. Kind of stumped what to do next. TIA

Answer:Can't access Safe Mode or run chkdsk

Check the hard drive with the manufacturer's diagnostic tools.

Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Hard Drive Diagnostic Procedure

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Hi, I'm running XP Home, SP2, on a Maxdata computer. Without adding new hard or software this problem arrived. I fire up the PC and the XP screen with progress bar appears briefly followed by "sorry windows didn't start normally, please choose an option below" message. The keyboard is unresponsive so I can't select safe mode or any other option. Pressing F8 on starting does not produce the advanced start options page. The keyboard works on another computer and I have tried a known good keyboard in the PS2 port and another known good USB keyboard. Cannot boot from the Windows CD as the first message is "press any key to continue..." and the keyboard is unresponsive.I have a bootable Linux Puppy disc and the keyboard works with that but I am not familiar with Linux so I don't know where to go from there. Would be grateful for any help with this.

Answer:Can't boot or access safe mode

1.  Maxdata Computer.  First time I've heard of Maxtdata, although Wikipedia says they were pretty big in Europe.  Went out of business last year?  Which one do you have:     o  Desktop, notebook, or laptop?     o  Model name and/or number identifier     o  Approximate year it was made     o  Make, model number, and speed of processor, if known     o  Working CD drive?  Bootable?     o  Working floppy drive?   Bootable?     o  Working USB ports?  Bootable?2.  CMOS Setup.  Does it permit you to enter the CMOS setup utility of the system BIOS?  Does keyboard work within CMOS setup?  Which one - PS/2 or USB?3.  Diagnostic CDs.  Do you have capability to download and burn diagnostic CDs if necessary?4.  Windows Advanced Options menu.  Have you successfully accessed this menu in the past from the F8 function key?   

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I've been having this problem of not being able to access the internet in normal mode since last friday (june 5)
I was using the internet and all of a sudden i noticed that my McAfee had shut down and after i left firefox, i was no longer able to access the internet. (not even internet explorer)

I believe I have a trojan virus since my Windows Firewall noted that i have one of those viruses the next day and automatically restarted my computer in order to protect me from it.

I have contacted McAfee since i thought it was their system that was causing the problem. the people at McAfee told me uninstall the program and reinstall it. However, since I can only access the internet on safe mode, I am unable to reinstall the security system.

I've been looking at forums like these to see if they can help me out, but I understand the every situation is different. And I was really confused looking at the information since I am not that knowledgeable about viruses and computers.

If you could help me out with my problem since I am a college student and I have finals coming up soon. In addition, I need to by plane tickets to go back home. And I don't want to risk buying tickets online while i have issues with my computer and no security system to protect my computer.

*DDS.txt pasted*

DDS (Ver_09-05-14.01) - NTFSx86 NETWORK
Run by Keishi Nakajima at 1:02:09.96 on 06/11/2009 Thu
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_13
SP: Windows Defende... Read more

Answer:can only access internet in safe mode


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NOTE:Malware removal is NOT instantaneous.
Most infections require more than one round to properly eradicate.
Absence of symptoms does not always mean the job is complete.
You can be certain that I will advise you when the computer is clean.
Kindly follow my instructions in the order posted.
Please resist the urge to run further scans or fix items on your own without my direction.

Please do the following:

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
Link 3

**Note: It is important that it is saved directly to your desktop**

IMPORTANT - Disable your AntiVirus and AntiSpyware applications,McAfee, Windows Defender and Adwatch, (usually via a right click on the System Tray icon.) They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

Double click on ComboFix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the C:\ComboFix.txt for further review.

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Got a problem trying to access safe mode ..... when I hit F8 as the PC boots there is no WINDOWS ADVANCED OPTIONS MENU instead I get a BOOT MENU prompting selection of a BOOT FIRST DEVICE. Irrespective of the selection made the PC will then continue to boot into Win XP (Home Edition / SP2).PC will boot into safe mode when run from configuration utility. Any ideas how I can get to WINDOWS ADVANCED OPTIONS MENU during boot?Thanks

Answer:Can't Access Safe Mode When Booting

mine does that to, when I exit that menu and press F8 immeadiatly I then get the menu for safe mode

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