Computer Support Forum

Computer boots to black screen after Windows splash screen

Question: Computer boots to black screen after Windows splash screen

Last night I downloaded a file from a Torrent site - Blackberry stuff (I'm pretty sure most or all was freeware stuff). I just noticed that that file has been removed. Kinda unfortunately because I did leave a comment on what happened to me and I asked if anyone else had the same issue. I'm guessing maybe they did because it is gone now.

I ran my AVG scan on it before opening it. It didn't find anything so I ran the executable. It locked up at one point after I started getting virus warnings from some new program (I did not write down what any of it was :-( ).

I had to do a hard shutdown. When it came up to my choices window, i.e. choose Safe Mode, Last Know, etc. I was unable to make any selections with my keyboard so it continued to boot Windows normally. The XP splash screen comes on and then the screen turns black with nothing further happening.

I can do a hard reboot but I can't get into Safe Mode because the keyboard isn't working and normal windows isn't working either.

Got any suggestions? Do I have some serious funk? Did some piece of hardware decide to stop functioning properly (power supply)?

I have been Googling this issue without any success. Sometimes it feels like you are the only one to ever have a particular issue.

This happened very late last night and now I am at work so I'm not able to touch it for the next 5 hours or so. The only two things that I can do right now is go into the BIOS settings or watch it go into Windows and then get the black screen.

I have not tried booting with any CDs or floppy disks yet.

I need a solution please. Has anyone else experienced this exact same issue?

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Preferred Solution: Computer boots to black screen after Windows splash screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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Please Help! my new Lenovo G510 boots with a black screen, i cant even see the Lenovo splash screen when it boots, just the camera light lits up then seems to cotinue to boot but the screen is blank.  I did made changes to the bios before this happened and when i restarted the computer , it seems to boot with the screen off. I tried accessing the bios again but the screen is still off, the caps lock key works so i assume it has not hung up, please any solution to this?? please help! 

Answer:Lenovo g510 boots with black screen no splash screen, just black, like its off!

M also having same problem

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Hello, first I appreciate anyones help on this issue. I can usually fix pc promblems myyself however this one has my stumbped. I run a Dell Inspiron 6000 laptop with intel chipset and maxtor hd on xp sp3.
When the pc boots after POST it shows splash screen then when it blinks to show the welcome page, mine goes to black screen with mouse arrow.
Does with all configurations, safeboot etc.

Did fixboot-fixmbr- no change

It is possible I contract a virus before the incident= however I did have AVG running and nothing was brought to my attention. It seemed programs where locking up which is why I rebooted- then this problem started

installed fresh xp as a second OS, works fine but a little slow- I figured that rules out video issues.

in second OS ran antivirus- Housecall and Avira- However not sure its able to scan corrupted OS thouroughly

It is very important I get into the corrupted OS for personal files- however everywhere I read there is no solid sollution to what seems a common problem.

Im thinking a file is corrupted or the registry of that OS is just not sure what to do .
Im currently running the Windows File Protection service on second OS, however don't know if it will apply to corrupted OS

Any Ideas?



Answer:XP boots into black screen w/ mouse after splash logo

Well...I would run the chkdsk /r command for the troubled install, from the second install. I would also run SUPERAntiSpyware on that partition, along with Malwarebytes. There is no one program that does it all.IMO, it's always good to verify that the file system/hard drive have no known problems...before doing anthing more serious.<<It is very important I get into the corrupted OS for personal files>>Assuming that you don't have more serious can always move data files from the 1st install to the 2d minimize any risk of data loss during analysis/testing.To move files which are in the Docs & Settings group, you will probably have to take ownership of the files.How to take ownership of a file or folder in Windows XP - Louis

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Sorry, reposted to logs forum

Answer:Computer only boots to Splash Screen after Malwarebytes

MRL topic that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you a... Read more

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OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Pentium(R) D CPU 2.80GHz, x64 Family 15 Model 4 Stepping 7
Processor Count: 2
RAM: 2046 Mb
Graphics Card: Radeon X300/X550/X1050 Series Secondary (Microsoft Corporation - WDDM), 2 Mb
Hard Drives: C: Total - 76216 MB, Free - 27670 MB;
Motherboard: Dell Inc., 0FJ030
Antivirus: Microsoft Security Essentials, Updated and Enabled

Answer:Win 7 boots to blue screen then boots to dell splash screen

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Pentium(R) D CPU 2.80GHz, x64 Family 15 Model 4 Stepping 7
Processor Count: 2
RAM: 2046 Mb
Graphics Card: Radeon X300/X550/X1050 Series Secondary (Microsoft Corporation - WDDM), 2 Mb
Hard Drives: C: Total - 76216 MB, Free - 27670 MB;
Motherboard: Dell Inc., 0FJ030
Antivirus: Microsoft Security Essentials, Updated and Enabled
Click to expand...

You appear to have a 2005-2006 era Dell Dimension 9150/XPS 400 desktop.

What's the "service tag" and/or "express service code" number on it?

How long ago was Windows 7 Home Premium 32-bit installed in it?


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Hello anyone who can help me,
So two days ago, I booted up my computer and it had me run a system repair. I didn't think much of it, but upon finishing the computer restarted and when it booted up, it went to a black screen that said "Replacing invalid security ID with default security ID". Today, it finally finished, 750,000 files later. After it finished, it went directly to a black screen with just the mouse pointer on it. I waited about twenty minutes, but nothing happened. So, I rebooted and started in safe mode, but the same problem occurred. And then the same thing for safe mode with networking and safe mode with command prompt. I don't know what to do next. My computer is a Dell Inspiron 540, with an upgraded processor: AMD Phenom II Black Edition Multi-Core Processor, and an upgraded graphics card: ASUS HD6770, with Windows 7-64 bit. I will give any other information required. Please help me.  

Answer:Windows 7-64 bit Computer Boots to Black Screen

Just a question.  Does the black screen with just the mouse pointer appear after you have logged in (I am assuming you at least have one user with a password set up on the machine)???
If it does something that I have done in the past when this has happened to me is do a Ctrl-Alt-Del and select the Start the Task Manager option.  This will allow you to at least see the processes and services that are running.  This has helped me find where the problem(s) might be (that is if you are familiar with what processes and services are supposed to be running)

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First of all let me say I have Windows XP SP2. I know SP3 is out, but last time I downloaded it for some reason my modems software wasn't compatible or something along those lines and I was told to uninstall SP3 until that issue was fixed.

I went through all of the step listed before this and since this HD is newish there wasn't anything on it that I could spot that shouldn't be here.

The other morning I turned on my computer and the internet
wasn't working. I restarted the computer, and the internet worked
for about 3 minutes, I unplugged dsl modem to reset it, restarted
computer, internet worked for 2-3 minutes again then stopped working.

I was puzzled so I tried my laptop (main computer has DSL + wireless router so laptop connects wireless) and internet ran fine on that.

I went to restart my computer again and this time when I tried to boot into windows it was a black screen. I pushed the restart button on my computer case, went into safe mode, ran AVG Free Virus scan, and no problems showed up. I tried a few more times to boot into windows normally but every time it only would show a black screen. I hit F8 while restarting to get to the menu, then I tried the "reboot into last working configuration" option and that didn't work either.

Next time during reboot I hit f8 to bring up the menu to boot into safe mode, and I saw an option (can't remember what it was off of the top of my head and I forgot to write it down). Something... Read more

Answer:Odd problem with computer (when boots into windows black screen)

Bump please.

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I recently upgraded to Windows 10 from the taskbar on my desktop. The upgrade was successful and I was able to use my computer normally. Today, when I started my computer, a disk check was started. After a long time of being stuck at 10%, I force booted the computer off. Now, the computer boots past the Windows 10 logo and goes to a black screen with the cursor. This screen appears before the login screen does. I am able to move the mouse but that is the limit of my control. The mouse is also showing the little blue loading circle next to it blinking over and over.

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Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT

I also upgraded my PSU to an Enermax Pro 82+ 525w.

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA

I mainly use my computer for gaming, after my first video card died i was sent a beefier card;lst after that my PC was no longer under warranty so I had to buy my next cards my self.

My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard an... Read more

Answer:Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

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no display on LCD from start up (no splash screen or cursor) AFTER using  Windows "restart" I do get video from HDMI port to TV After Win 8.1 boots up (visible on TV) ,if I disable intel video 4600 driver and re-enable it , I immediately get video on LCD. If I do a windows "shutdown", and after it shuts down - then press the power button, it will boot up with video on the LCD (still no splash screen, though) BUT, If I do a windows "restart", the computer will start again with no display on LCD. I have done a complete computer reset to Lenovo factory software  and have updated all display drivers and BIOS - to no effect. Have tried disconnecting the battery, unplugging bios battery, 20sec power button hold. Any other solutions out there?

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Hey everyone,I was recently creating a new partition on my laptop's HDD for a second operating system, and upon restarting my machine after configuring the new partition for the final time, I was unable to boot into Windows. Acer's logo splash screen would appear, followed by a black screen where it would remain until I powered off the machine. The XP loading screen would not appear at all. I checked my partitions via the Windows XP Setup CD, and realized that my main partition had been changed to E: instead of C:. I installed a fresh copy of Windows XP on the second partition I had created, and changed the registry via regedit.exe so that my main partition was C: again.No luck, there is no screen to select between my two XP installs, and it only boots into the 'recovery' XP installation. I'm stumped on where to go from this point.System Specifications:Acer Aspire 5050 NetbookAMD Turion 64 MobileTechnology MK-362.00GHz, 896MB of RAMThe software I was using to create the new partition is called EaseUS Partition Master 9.1.1 Home Edition. The netbook's HDD is currently partitioned into two seperate partitions; my main 145GB partition, and the 5GB partition containing my recovery XP installation. Tell me if you need any additional information.Thanks in advance,Comguy AMD Sempron 2600+1.6GHz, 1024MB of DDR-400 RAMWindows XP Professional 32-bitATI Radeon SAPPHIRE X1650 AGP GPU120GB IDE HDD80GB IDE HDD160GB IDE HDD1TB WD Caviar Green SATA

Answer:No Windows XP Loading screen, black screen after Acer splash

What is the size of your HDD? How was it partitioned originally & how is it partitioned now? And why do you have unallocated space? Your best bet may be to completely remove all partitions, recreate new partitions, then reinstall XP from scratch. If you have files you need to retrieve, you should be able to get them using a Linux live CD.

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After doing a Windows update, my computer gave a Windows looking message that my hard drive was going bad and to back up my data. I was able to save my user files. Then the pc crashed with a BSOD. I disabled restart after crash. Found the error was 0x0000006B (having to do with a corrupt bootcat.cache file.) Could not boot up windows except for semi windows with my windows 7 disk and Chose Repair, in Recovery console, however it told me nothing could be repaired. Through an option to "find a file" under the Recovery option. I managed to copy a GOOD copy of the bootcat.cache file and I appropriately placed it in E:\Windows\system32\codeintegrity (it was ONLY seeing C: as a system partition) my drive letters were all reassigned.

Sorry this is confusing and a lot of info. Bottom line is, my hard drive is not bad, I see windows on it and all my files and the BIOS recognizes the drive. It is firmly connected and NOT hot to the touch.

From a command prompt I did a bootrec.exe /fixmbr and also /fixboot as the pc was not properly booting up. it still would not boot properly

I am totally unable to go to safe mode (hitting F8) No matter what I do, I get a Windows Splash screen and then my screen goes to a Black Screen with a White arrow cursor, the hard drive appears to be trying to work the light flickers) but it just hangs at the black screen

Again, it refuses to allow me to boot to safe mode. It tries to load the Windows S... Read more

Answer:Windows 7 splash screen, then black screen NO Safe Mode

sorry for bumping. it seems people get a lot of responses to their questions and i was hoping to get the same kind of response.

Bottom line is, my computer tries to load Windows (7) with the splash screen, then goes to a black screen with an arrow and stays there.

I am unable to boot to safe mode.

I am unable to do a recovery from booting from the Windows 7 Install CD

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I am not sure what's wrong, but I have uninstall nvidia drivers that gave me problems ie. 257.21, 196.21....etc. I am currently using 195.62. I am certain that it was a VGA driver problem, because it never happened again, till I decided to remove windows internet explorer and it did the black screen thing again. It restarts and instead of showing windows splash screen it shows a black screen. When I am at the black screen I can't do anything, I will have manually restart and when it boots up the second time it will load windows. It's ____ me off. I hope someone can help me here, and I appreciate it. Atm I am gonna reinstall IE 8 and let's hope for the best.

PS. I just bought this new HDD WDVELOCIRAPTOR 300GB. So it's brand new. Don't know what's going on.

Answer:Restart leads to black screen before windows 7 splash screen

Hmmm! Been having the same problem myself with 7 ultimate 64 bit. It only happens on a "restart". Cold boot works OK.
I just hit my reset button, get message to do startup repair or start windows normally.
Select the "normal" and all seems to work OK???????
I'd be interested if you can find a resolution to this issue. I gave up on it!!!

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My laptop is a Dell Inspiron 2600 with XP Professional. The laptop was given to me used, no original cd's or anything, just the machine and power cord, just letting you know that right off the bat as I don't have option to put cd in as I don't have it. The laptop has a XP sticker on it that doesn't state if it was home or Professional to start with. I say all this because I can't tell you if the OS was preinstalled or after market installation. IN case this matters any. I am not knowledgeable about computers without the aid or forums like this, so please know that when offering aid I'll need specifics please.

Recently, my system malfunctioned and YourHighness helped me get it cleaned up. It was working fine for a few days. All of a sudden the Windows Splash screen disappeared and the screen went black. After multiple reboots and selecting Function/F8 eventually the computer would go to a grey screen and then would finish booting fine. This went on for a week or two. Meanwhile, as YourHighness suggested, I bought more RAM as it only had 256MB. I read it can go up to a gig, so I bought (used from eBay) a 512 and installed it. Booted fine (after the black screen issue still) and worked fine. A couple of days later I went to boot it back up and got a blue screen saying "Stop: C0000221 Bad Image CheckSum. The Image MSAN1.dll is possibly corrupt. The Header Checksum does not match the computed checksum". I can not boot to safe or an... Read more

Answer:windows splash to black screen now blue screen

I would think that your first priority, assuming that your data is safe, is to obtain a means of reinstalling/repairing XP. I mean, that would be my first priority if I intended to run a system with XP on it and I did not believe that the system would run perfectly until I decided to retire/sell/junk it.

So my first suggestion would have Dell and inquire about recovery/restore CDs for your system.

As for your apparent option of taking it to a shop...that won't resolve the fact that you have no install disks of any type.

I've not ever seen an XP sticker that doesn't indicate which flavor of the O/S is installed.


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Hi everyone:

This is my first time here so im not 100% sure if this is where I am supposed to post this.

I am running windows XP Pro and the problem is that I have deep freeze installed on my computer, so I un-thawed it and then installed skype and then froze it again.

Once I was done with Skype I un-thawed deep freeze again and uninstalled Skype and then restarted the computer. Thats when the problem started all I get now is the windows XP splash screen and then the screen goes blank. I tried going into safe mode to un-thaw deep freeze again but it doesn't appear in the bottom bar.

Any help is greatly appresheated.

:) Azirus

Answer:Black Screen after seeing Windows splash screen.

Hello everyone its me again. Just wanted to give an update on the problem.

It appears that it is deep freeze that is causing this problem on the computer, because when I boot into thawed mode or uninstall deep freeze the computer is able to boot normal (I was able to log in by pressing F8 and then selecting Directory Services Restore Mode, incase someone else has this problem) and once I logged in I was able to open deep freeze and uninstall it.

Unfortunately I need deep freeze installed on this computer because its at a public library (Deep freeze pretty much solves all problems of public downloading viruses etc...) I also have deep freeze installed on 6 other computers running windows XP Pro and they arn't having any problems at all.

If anyone else has had this problem or knows what may be wrong please let me know. I have tried uninstalling deep freeze and reinstalling it as well, but the same problem happens.

:) Azirus

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I have a Lenovo ThinkPad running Windows 10.  Since yesterday, I've been having a problem that I haven't encountered since my laptop initially upgraded to Windows 10 (which I still swear to this day it did automatically without my permission).  Whenever I try to boot up my computer, I just get a black screen.  When I boot it up, I'm able to see the "Lenovo" window and also the Windows 10 splash screen.  After that, I hear the boot up tone, but then all I get is a black screen.  Every once in awhile, I'm able to see my cursor, but not always. 
Before the computer upgraded to windows 10, I was having issues with the screen not working, so I purchased a whole new screen.  After I installed it, I still had a black screen.  Therefore, I did some research and just by chance I ran across someone online that had this same problem and they unplugged a yellow "backup" battery under the touchpad and when they plugged it back it, they got their screen back.  I tried it and it worked too!  I had no issues with the computer until the windows 10 upgrade.  When the computer first upgraded to Windows 10, I didn't get an image, but if I put the computer to sleep and then work it up, I got an image again.  This no longer works.  I also tried unplugging the "backup" battery to see if that would fix it.  No luck.
I have a feeling it has something to do with the display driver (especially since I can see... Read more

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I have a t60 thinkpad that will not load the GUI. After i get past the windows loading screen with the blue bar, the screen changes resolution, then all i get is a black screen with the cursor. When i reboot in safe mode, all i get is safe mode in the corners and a cursor with black screen. The last time i shut down the that the screen worked i had it hooked up to the vga out to a 42in plasma. I'm thinking it is in a different screen resolution, but when i boot up in vga mode all i get is still just a larger mouse with black screen. Maybe somthing in my windows GUI is corrupted. How do I go about fixing this? I don't have a copy of xp that came with the laptop. It won't even boot to a command prompt in safe mode.Any help is much appreciated.

Answer:T60 Black screen after windows splash screen

Hello and welcome to our forum. Please go into bios by pressing F1 while booting.The check at display properties if "LCD only" is switched on.May be the problem is caused through windows is stuck at dual display mode. 

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Thanks in advance for any help on this.Yesterday when I went to shut down my computer it began to install the Microsoft updates from the Tuesday patch (KB 2436673, KB 2440591, KB 2443105, KB 2467659, KB 2443685, KB 2296199, KB 2423089). When I came back into the office this morning the computer was shut down. When I booted I got the Bios screen and the windows splash screen just fine. Then it just hangs on a black screen. My initial thought was the video card driver. I booted into Safe Mode and uninstalled the driver. No change. Thinking that maybe one of the updates was borked I tried to restore to Monday. No change. I ran spybot and anti-malware which found two entries each related to a trojan downloader. I removed them and ran the tests again which came back clean. I then ran AVG which also came back clean. About a week ago I had a suspicious file which AVG detected and I then removed. I think that this file caused some damage which did not become apparent until Microsoft update tried to patch.I am running XP Pro SP3. I really need to get at some db files but SQL Server Agent will not run in safe mode and the backup from yesterday failed. I assume this happened due to the update at the time of shutdown as the backup is set to occur then as well.I found a thread ( elise025 helped somebody out with a similar problem, however the other person could not start safe mode so I am unsure if I should use the ... Read more

Answer:Black screen after Windows Splash screen

<<I found a thread ( elise025 helped somebody out with a similar problem, however the other person could not start safe mode so I am unsure if I should use the same steps.>>

The solutions for malware problems...are seldom generic, since each situation involves a different system, different circumstances, etc. advice is never to try to use someone else's malware situation...which has been defined and treated by those with self-resolve your own situation.

I would suggest that you start in the Am I Infected forum...I'll move this topic there.


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hi, i built my own pc in the summer a few months ago. it was working fine until this morning when i switched it on. i only have one user so it automatically goes onto the user without having to click the name. however today i had to click it because it said i needed to activate xp over the phone or the internet, even though it was already activated. anyway i have activated it now but when i switch the pc on, after the xp splash screen, it just shows a blank screen.

i have gone into safe mode and it give me an option of the Administrator and my user. i have tried system restore in both but the same thing happens. i have seen on other sites that it may be the video card drivers and i might have to reinstall them. however on safe mode, i put the cd in but i can't install it.

does anyone know how i can fix this?

Answer:Black screen after windows xp splash screen

Hi, I have seen this quite a few times, and yes pain in the butt i know :) Alot of software will not install in safe mode, although seeing as you can get into safe mode, will it allow you to uninstall the video driver from there? If you can, then reboot into regular mode, the system should come up (heres hoping).. then reinstall the vid driver. I have found this to work most times. Worst case scenario.. if that dosn't help. . .go back into safe mode again, uninstall all motherboard drivers, reboot back into normal mode, and again, reinstall drivers. The problem you are having is normally a software issue, generally one of the two suggestions here I find to work. If you have activated and the system is asking for reactivation, that could be due to malware or viruses, or significant hardware changes to your system

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Hi folks!Unfortunately, my 2 year old pushed some buttons on my Lenovo B590 laptop and something isn't right. Upon start up (Windows 7 64), I get a black screen with a moving cursor. Ctrl+alt+del doesn't bring up the task manager.I double checked the boot order in BIOS and that looks OK.Restarting in Safe mode works.I also updated the video drivers, and (strangely) I was able to restart in normal and everything looked fine. However, when I restarted again after that, I was back to the black screen in Normal.I've been Googling all morning, and done what I've found. If anyone else has any other suggestions, I'd be grateful for them. And if you have any questions for me, please don't hesitate to ask.Thanks!

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don't even know where to start...the boot sequence is ok.

thanks all

Answer:XP boots > see windows XP screen > THEN screen just goes black

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Ok. So I was playing The Elder Scrolls IV: Oblivion today and I run quite a few mods so it freezes up from time to time and it froze like which the solution is to just restart my computer. Well I just killed the power and went to eat dinner. When I got back I turned on the computer and it went through all the normal booting procedures but just when it should show the normal desktop it shows a totally black screen with no mouse yet I can boot into safe mode with no problem. No idea what's wrong.

Answer:Computer boots to black screen.

Since you have no problem logging in Safe mode, try the System Restore from there to an earlier point. Imo the most probable thing to have happened is that Windows files were damaged when you instantly killed the power (you should try to avoid that, it's kind of risky).

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Hey folks!

So I made a thread before about this but it didnt go very well most likely due to confusing explanation.

Either way!

I've changed my video card to a Asus HD Radeon 5870 and my ram to 16gb corsair. First of my ram didnt work fully due to me having 32-bit w7, I then upgraded to 64-bit. Afterwards which my screen began flickering and often ending in stripes or a grey screen. When I booted afterwards I often get flickers during the mainboard logo and then gain an OC failure message. I havent OC'd my system at all, only setting I changed was the boot order to the harddrive.

I tried flashing the bios to a later version but with no luck and the system continued to crash. The day after my computer just refuses to start properly, when I boot the computer everything seems to run fine except my monitor doesnt get any signal.
I've tried checking all cables and connections three or four times but nothing seems to work.

Answer:Computer boots with black screen

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I have an A7v400 MX I was surfing on and it started to shutdown automatically. I changed the power supply and it does not shutdown anymore but when I try to boot the computer up it passes the boot up screen and will not load Windows XP. I cannot go to the bios setup either. I will have the option to load windows in safe mode or safe mode with networking or load windows at its last working settings;However, it will just stay black and then my monitor will automatically go into sleep mode. Any information to help resolve is greatly appreciated.
PC Info:
Asus A7V400-MX
1gb pc3200 ram
diamondmax plus 9 80gb
antec 250 power supply

Answer:Computer Boots To A Black Screen

Was curios if anyone could comment on the BIOS settings causing the above issue? I tried numerous times to access the menu and the screen will stay black just the same as when the computer runs post. I do not have the CD for it so I will try to search on line.

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Last night my wife was on the computer and a message appeared. It sayed hard drive is almost full and windows XP was shutting down. Since then everytime I reboot the computer I get nothing but a black screen. I clicked Ctrl Alt Delete and tried booting in Safe Mode and still a black screen. I tried the Last Known Good Configuration, Debugging Mode still black screen. Any suggestions would be greatly appreciated. My best guess is that I need to delete some files, but i cant get in to do that.


Answer:Computer boots to black screen?

Do you have any friends who have some tech knowledge/experience?

If her harddrive is as full as you say it is that is going to cause issues as you are experiencing. Suggest for the future you invest in an external harddrive to store items you want to save. And it seems you will need to delete a lot of files, etc. to free up space. basically Windows can't work.

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Relevance 91.02%

When i turn on my computer, it just goes to a black screen, no sign of the bio's screen or windows xp screen. No flickering or anything, no indication its connected except for the fact when i unplug the monitor the screen saying there is no cable on the monitor shows up. i tried a different monitor on it, same thing happens. It is connected to the on-board graphics card. I tried removing the hard drive to see if that was the problem, no luck. Shouldn't it at least show the bios screen? I tried removing the battery without any luck hoping it would reset any bios, I tried removing the ram, no luck. The power supply works, fans spinning on CPU and HD. I tried connecting my PCI GeForce fx5200 128mb graphics card to see if it was the intergrated graphics with the problem, but same thing, just a black screen. I also tried connecting another HD to it, no luck. I also tried connect this HD to another computer and it just comes up showing a recent hardware change made the computer start like this asking me to boot into safe mode or normally, but neither of them work, just freeze the computer once clicked on. Any ideas on what is wrong with it?
System Specs:
Widows XP Home
HP Pavilion a804n
Intel Celeron D Processor 335 (2.8GHz)
512mb pc 2700 DDR SDRAM
80GB Hard Drive IDE
CD-RW Drive
Intel Exteeme Integrated Graphics 64mb

Any help would be greatly appreciated. Thanks!

Answer:HELP!!! Computer boots to a black screen!

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Relevance 90.2%

Computer is frozen, black screen with movable mouse after splash logo. Same happens in safe mode. The log in screen never shows up. The computer sounds like its loading at that point, but nothing ever comes up. I can get into ubuntu. This happened after updating my graphics card nvidia. I have dual monitors. Windows 7 64 bit Home Premium, HP Pavilion p6107c Desktop. Please help me! Thanks!

Answer:Computer is frozen, black screen with movable mouse after splash logo.


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A few days ago my computer stopped booting up so I reinstalled windows XP. I have spent the last two days running updates and installing all of my programs, etc. and things were going well. But now all of the sudden when I boot up my monitor goes black just after the windows splash screen over and over. I have been using my on-board video port but I have also tried switching over to a pci video card. When I did that I got no display what so ever. Any help would be appreciated.

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I turned on my computer today as usual and I've restarted it numerous amount of times and I can't get past the ASUS bios splash.

I'm thinking the problem is my hard drive, the activity light stops flashing after the bios screen and it just completely goes black and hangs. I've tried system restoring from the windows CD but that didn't work. I don't understand how I can see the hard drive in the bios and I can choose restore points on the drive but it simply won't boot.

What can I do? I don't want to format it and re-install everything again as it takes forever to get everything back. Can I create a new partition to install windows on as I have plenty of space left?


Answer:Black Screen Before Windows Splash

What OS(s) do you have, your profile lists "XP" but you are in the Windows Vista/7 forums

Also, try a startup repair.

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Relevance 90.2%

This morning I turned on my desktop, everything was fun until the computer suddenly restarted itself and then it stayed on a black screen. I manually restarted it by myself and now i cant even hear the 1 beep my computer always make. After being restarted, it still showed a black screen.

The monitor says that it is entering power saver mode. I reseated the graphics card and that didn't help. I plugged the monitor vga cable to the integrated graphics vga and that didn't help either. So, while the computer was running, I kept clicking the eject button for the dvd/cd drive and it wouldnt open. I then thought it must be the power supply. I had a spare power supply so i took out my old one and installed the spare. It was finally working and booting into my windows screen. Then, it restarted again and the same thing happened! BLACK SCREEN. Idk what the problem is. Please help!

EDIT: I waited for about 30 mins. I booted my computer up and i heard the 1 beep sound it made and the disc drive also worked. BUT it still is on a black screen... :/

Answer:Desktop Computer boots up into a black screen

UPDATE: I turned off my computer and tried to boot it back up and it didn't work... I then reseated the memory again and booted it back up and it worked. IS my memory faulty or what?

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Relevance 90.2%

Hello everyone. Thanks in advance for reading my post.

When I turn on my computer it boots up to a blank black screen with only the mouse pointer arrow showing.

A little history.....
Yesterday I purchased a DVD writer and installed it and it worked just fine. Today I ran spybot SD update and then ran the immunize feature which also seemed to work fine. At the same time I was updating itunes to Version 9.0 when I got a small windows error. I don't know exactly what it said because I didn't have time to read it but it had something about win32 and that it was malicious software and would shut down windows.

I've tried to boot up with my last known configuration that worked. I've tried safe mode, safe mode with networking. None of these do anything different. All I get is the blank black screen with the white windows mouse cursor (which I can move about the screen). Which does me no good ;) Any assistance would be greatly appreciated. Thanks very much. I have AVG on my computer but didn't run it last night - unfortunately I was in the middle of downloading some music and when it started the automatic system scan I stopped it (dummy) so that it wouldn't slow down my download. Wish I hadn't did that.


Amil Singh

Answer:Computer Boots Into Blank Black Screen Only - No OS

Take a look...Black Screen (fixmbr) -;en-us;314503.The blinking cursor on black screen typically illustrates a MBR problem which is correctable by running the fixmbr command from the XP Recovery Console.Louis

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so one day (9 weeks ago) my computer crashed on boot up for no reason( right before you get to the log in screen ) then it restarted and I got a black screen, so I turned it off to restart. So since then I may get 1 of 5 things: a black screen, a black screen with mouse pointer, its starts up but the desktop icons don't work including taskbar, task manager and my computer, its crash(occasionally) or its just starts up normally. I think it's the expolrer.exe because one time when it started up to the black screen with mouse I was able to pull up the task manager and then I run explorer.exe and the desktop appeared, so it worked that one time.

Answer:sometimes when my computer boots I get a black screen with mouse

Hi Bikeboy and "Welcome to the Seven Forums.". . .

Now to your problem: Attempt a "Startup" in "Safe Mode" (Push F8 to go to Safe Mode). Once in Safe Mode go to "Recovery" and once in Recovery choice a time (Date) before the problem started for Recovery to see if that fixes the problem. . .Good Luck.

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Relevance 90.2%

My wife's computer locked up on her and we had to reboot it, now it boots up to loading windows, then gives me a black screen with the mouse pointer, the mouse will move, so system is not locked back up.

I booted into safe mode and it takes me to the log in screen which allows me to choose administrator or guest, doesn't matter which one I pick, it loads up and gives me the safe mode around the screen, but stays black. I can ctrl-alt del and it brings up the task manager screen, but everything else stays black.

Could it be the video card?

Any ideas?

Thank you


Answer:[SOLVED] Computer boots to black screen

No, it would not be the video card as you can see the login and other stuff. My guess is a bad system file

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Relevance 89.38%

Windows XP Professional SP2
KDS Rad-7 monitor
All-in-wonder 128 Pro AGP video card

Everything has been working great for a couple of years. All of a sudden the display will be fine until just after the splash screen. I see the splash screen and then the monitor goes black. The LED stays green like it is still getting a signal, but the login screen never displays.

No hardware or software had been modified prior to this occuring.

I can boot into safe mode, safe mode with networking, and even VGA mode. Once windows is loaded, I can even go into the display properties and change the settings to high resolution/1024X768 and everything looks like it should if it loaded properly to begin with.

I have attempted the following:
System restore to a day when the display was working properly (even though I had not modified anything)
Reseated video card

Thank you for any help that you can provide.

Answer:windows xp - monitor goes black after splash screen

This is not a monitor problem, more than likely a hard drive problem, see if your bios has Smart, it will tell you the status of your hard drive. ed

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Relevance 89.38%

Hi I have a Gateway PIII running Windows XP Pro. Last weekend I was setting up a home network and now when I turn it on the display goes black just after the windows splash screen disappears. Does anyone has any suggestions on how to fix this?

Answer:Display goes black right after windows splash screen.

Can you still boot into Safe mode.

I suspect either a driver or new start up program.

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Relevance 89.38%

My laptop (Satellite A300) has recently a big problem after when i turn it on.
When I turn on my laptop, after big logo of Toshiba in red i should go to Windows but it just stop and i only see a black page and nothing happens after that, even if i wait for ages, that black page stays same.

I don't know what to do?

Answer:Satellite A300 doesn't boot - black screen afer Toshiba splash screen


What happens if you press F8 at the beginning?
Can you see the Advanced Boot Menu?
Are you able to access the BIOS?

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Relevance 88.97%

I think I may have a virus, but cannot run any software since screen is black. Have been able to boot up in Safe Mode, and mouse does work - but still do not know how to run any virus software. Can anyone help? Thanks.

Answer:Computer boots up, mouse works, but screen is black


Can you boot up into the options menu

when you reboot, tap F8 repeatedly until the option menu shows up:

Arrow up to "Last Known Good Configuration" hit enter, see if you can reboot normally.

If you cannot reboot normally, boot back into the option menu again and this time arrow up to "safe mode with networking"
see if you can download and run the following programs

(if you have no internet access - download them to another computer and transfer to the infected PC via USB stick)

Please download DDS from either of these links


and save it to your desktop.

Disable any script blocking protection
Double click dds.pif to run the tool.
When done, two DDS.txt's will open.
Save both reports to your desktop.
Please include the contents of the following in your next reply:


Download GMER Rootkit Scanner from here or here.

Extract the contents of the zipped file to desktop.
Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
If it gives you a warning about rootkit activity and asks if you want to run on NO.

Click the image to enlarge it

In the right panel, you will see several boxes that have been checked. Uncheck the following ...
Drives/Partition other than Systemdrive (typically C:\)
Show All (don't miss this one)

Then click the Scan button & wait for it to f... Read more

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Relevance 88.97%

Hello all, I was letting someone use my computer and now I'm having all sorts of issues. I have started several threads about my issues, but I will reiterate them for the purpose of getting help. First, I installed ESET Security 6 then problems popped up. The usage of my RAM is way too high. I have 8gb in my laptop and the usage ranges from 24% to over 50% and no programs are open. Obviously I have processes running but I don't know which ones I can shut down. Then my Office 13 shortcut folder disappeared. I cannot find the shortcuts anymore and have to open word by opening an existing document and start a new one from there. Then my computer began freezing and my burning software quit working. I had to turn my laptop off, restart it, and then start windows normally. So I got some advice to install Malwarebytes and run a scan in safe mode with networking. Malwarebytes detected seven malicious entities all of which were variations of C:\ProgramData\InstallMate{number sequence}. All were removed and I restarted my laptop to initiate the removal. Once I did that the welcome screen ran for way longer than it usually does and then it changed to a black screen with my mouse present. I can use the computer in all variations of safe mode but that's it. I do not have a windows OS disk to reinstall or repair whatever damage has been done. I do not have a restore point for some reason, that disappeared, and all I want is my computer back to before I lent it out. Thanks ... Read more

Answer:My computer boots to a black screen with the mouse present...

Black screen after login, cruiser still works,

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Relevance 88.97%

I have a Dell Inspiron 530 with Vista that boots to a black screen with cursor in normal and safe modes. I disconnected all peripherals. I tried the recovery disk and it could not repair. I tried to run a restore and it said no restore points available. the video seems to work when booted to the system disk and safe mode with command prompt. would appreciate any help

Answer:Computer boots to black screen with mouse cursor

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

4 more replies
Relevance 88.97%

I have tried EVERYTHING from the website, but whenever I push the power button the screen stays black, the power light is on and the f12 key stays red. I have hard reset, bought replacement AC cord, replaced CMOS battery and no help.

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Relevance 88.97%

I am running a Dell Dimension 2400 with a Pentium 4 2.66GH processor, 1G RAM, on board Intel 82845G/GL/GE/PE/GV video adapter and a Samsung 940T LED Display. Operating system is Windows XP Pro.

This machine has started to show a black screen with no cursor upon pressing the power switch, there is no bios display screen or Windows start screen. It does boot if I enter the network password and I can hear the Windows start up theme play. The machine will continue loading and then within about 3-5 minutes, the display will start to flicker on and off. After about 3 or 4 flickers, the display will appear and the machine works as it should. Sometimes the screen remains black. If I turn the machine off via power switch, I usually get the boot display and Windows startup logo, and the display is ok. Once I get a video signal, it seems to work fine all day. If I reboot the machine during the day, it will do so without problem.

If I turn the machine off overnight, it has the same black screen problem. If I leave the machine on overnight, I get the black screen problem. I have disabled the screen saver and power saving options, the machine is set not to hibernate, nor are any hard drive or video power saving shut downs enabled.

I have updated the video driver for the graphics controller, run virus checking and malware scanners to no avail.

Any suggestions would be appreciated.

Answer:Solved: Computer Boots, Black Video Screen

Welcome to TSG---

Sounds like the machine clears POST and loads the display driver without issue---sounds like that to you, right?

If the computer's booting properly, and the display shows a fully loaded Windows desktop with no error messages when it finally shows up, I'm suspicious of the monitor.

Have you tried another monitor?
You can also turn off the monitor, disconnect it from the computer, leave it powered off overnight, then power it up in the morning when it's not connected to the computer. See if you get a self-test message--it might say "no signal", or show a coloured test pattern.

If you don't see the message right away, walk away for five minutes, come back and check again. Power it off and back on if you have to.

3 more replies
Relevance 88.97%

My PC was given to me as a gift, but I was given it used from the previous owner and later found out it was refurbished. It is a Gateway NV53A. I have always had issues with BSOD's and Windows errors, and most of them either driver or memory related. I fixed and updated all drivers, but never did anything about memory except maybe some tests and they all came out fine. 3 days ago, I was using my PC just browsing a Web page and suddenly the screen went black. I thought it was the lcd, but I closed the lid to see if it would go into standby mode and it just stood there powered on and frozen... The only way it would react was if I manually turned it off holding power button. Sometimes it does boot up, sometimes it gets farther than others. What I mean is, sometimes it gets past the Gateway logo and crashes there, sometimes it boots up to to the home screen, and sometimes it doesn't even boot... How far it gets depends on how long the PC has been turned off. Odd I know... Anyways, I found out my motherboard requires ram with 1066mhz fsb whereas the current ram sticks it has installed are 800mhz.... I was told new ram with 1066mhz would fix my issues and allow my PC tu boot and run fine as it always did, but I just wanted to be sure that's my Issue, and I also wanted to know how come the computer ran fine (with the exception of BSOD's and some errors occurring every now and then) before and now suddenly I'm screwed. I'm currently using two 2GB DDR3 Ram memory sticks. The brand an... Read more

Answer:Computer starts, boots up and freezes at black screen

There is no issue in running slower (800mhz) RAM in a system that can run the faster (1066mhz) RAM. This, alone, will not cause this kind of problem. You got bad advice.

Do you know if this was the original RAM that came with the laptop? (Not very important but good info if you know)

It is possible that the RAM is defective, or the wrong specs for that laptop, or the two sticks have mis-matched specs, but if you ran a memory tester like Memtest86+ then any problems would have shown up there.

Your symptoms sound more like a power problem. At least that is where I would start. One thing you could try as a test is to remove the battery and run the laptop on just the power supply. Let's see if that changes anything.

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Relevance 88.97%

BLACK SCREEN startup with 3 beeps, FREEZES when power unplugged, IF IT BOOTS splash screen freezes, OVERHEATING REQUIRED TO BOOT - 0x7B, Event 41 kernel-powe Issue: One day I unplug the power, the screen freezes and I get frozen music sound. I shut down, start up, I get 3 beeps (1 short 2 long), which indicates a Video failure according to the Thinkpad Laptop beep code list.How I solve the issue day-to-day: I turn the heat up - I disconnect the battery and hard drive and plug in the power then turn it on. I will wait until the underneath is searing hot with a blanket blocking the fan's flow of air, I mean way hot because any cooler and it won't start. Plug stuff back in, Hard drive first, Battery second, turn off with power button hold, unplug power, replug power.I turn it on, no beeps, it goes past the first Lenovo screen, then gives me a prompt because it "didn't shut down properly" and continue regular startup. What happens next is the Windows logo appears, and just as the animated windows logo starts to move (you see 2 small colored dots on the screen), it freezes. I see this every time, I know naturally that it means that the laptop is still too hot to go past that point, so I shut it down and try again. After about 5 - 10 tries it will go past the splash screen and into the login area, then it's all fine.Sometimes when I unplug the power from the back by accident it will freeze. By accident I mean that the connector wiggles it's self out easily. This unplug freezin... Read more

Answer:BLACK SCREEN startup with 3 beeps, FREEZES when unplugged, Splash screen freeze, HEAT-UP TO BOOT

Sorry to deliver bad news, but your system is exhibiting nVidia GPU failure. The only true remedy is a replacement system board from a known-good machine from the safe date timeframe.
There are several very knowledgable members who will likely see your thread soon and may be able to offer detailed help.

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Relevance 88.97%

A friend of mine Tried to install NTL broadband onto his PC and it crashed.
now when it boots up it gets as far as the win98 splash screen then reboots.

packard-bell club
Windows 98
92MB memory
Primary HDD
Seconday CD Goldstar CRD8322B- and CDRW Plextor CD-R PXW1210A
PCI Modem
Floppy Drive

thats the box

Tried to help out over phone
boots in safe mode.
Nothing wrong in device mananger
can see harddrive ok - copies files to floppy ok
Removed scanner and printer - so down to just BOX and monitor - still the same problem.
managed to get safe mode command prompt
scanreg / restore to before they tried installing NTL
restored OK
still the same error, reboots to flash screen and then reboots again.

Now I have the PC box -

Scandisk in safemode has completed OK
Defrag in safemode has completed OK

Had a look at bios (award 2A5IIBOB)
the primary master is set to auto
the secondary master is set to auto
the secondary slave is not mentioned

So I have removed the CD and CDRW - the Modem and still will not boot it shows the win98 splash screen and then clicks and reboots

also the PC is not connected to the net - so i will have to copy floppies for logs etc.

I know this has spyware - ie - so i have provide the hjt log.
hJT log

Logfile of HijackThis v1.98.0
Scan saved at 16:24:00, on 11/07/04
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v5.00 (5.00.2314.1000)

Running processes:
C:\WINDOWS\... Read more

Answer:PC boots to splash screen - then reboots

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Relevance 88.15%

My friend gave me his computer (Windows XP SP3) to fix. When I got it, he told me that it would boot up and then ask for a password (though he had never put a password on his computer) saying that the computer was locked down.

When Ifinally started to work on it, the computer would boot past the win logo with the progress bar underneath it and go to a blank screen (black) with a cursor. I tried ctrl-alt-delete, tried to hit it twice, no dice.

Next I put the computer into safe mode, again, same problem, this time a black screen with text saying safe mode in four corners. Again, ctrl-alt-delete wouldn't work.

Right now I'm scanning the computer for viruses using a the AVG live disk, but it would be really helpful if i could actually get back into the system. Is there a way I re-enable ctrl-alt-delete from a live disk? I don't have the actual Windows XP install CD, but I do have a boot-legged one I made that can only go into the recovery console. I also have many other different types of Live CDs. Any suggestions?

Answer:Ctrl-Alt-Delete Disabled and Computer Boots to a Black Screen

The problem here isn't that ctrl-alt-delete has been disabled, but that the system doesn't reach a state where it is able to respond to it. This may be be caused by a damaged installation, or it may be caused by a hardware problem, such a the hard disk.

Without the installation media, or the ability to recover from a recovery partition, your options are somewhat limited. If it will run from a live CD this would eliminate most hardware problems. You could run chkdsk from the recovery console but this isn't really conclusive. A better option would be a utility from the drive manufacturer. A thorough memory test would also be in order.

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Hi all,

Cousin's computer has decided to act up and I've never dealt with this before. His computer went to sleep while he was installing something and he didn't know how to bring it out of sleep so he just turned it off.

Attempts to turn it back on today and it won't boot. Bios loads and he can get into the bios and modify the settings to select what to boot from first (boot priority) but after that... it's just a black screen with blinking underscore (cursor?).

CD first, still same.
HD first, still same.

Not sure what happened there.. shouldn't be due to an overclock... is it because he turned it off when it was in sleep mode? So the computer has no idea what to do in this situation? Boot manager corrupted?

Anyone know of any tried and sure methods to fix this? I've tried googling it but most of the "responses" just says to read something else that doesn't have an actual answer. I saw something about fixboot but don't really understand that...

Not sure what to do if I can't boot from disc or into safe mode...

Someone able to take the time to walk me through this? Sorry and thanks in advance!

Answer:Computer no longer boots, black screen w/ blinking underscore

The 2 times I've seen this, its meant the OS (one was XP and the other was Win7) took a dump. I reinstalled it and it fixed it right up.

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Relevance 88.15%

Hi, my problem is below and would appreciate some help! Thanks in advance!

Situation: I was downloading files from Rapidshare. One link was clearly hijacked as my computer stalled for a moment (as though malware was installing in the background) and then continued. However frequent messages were displayed saying things like "your computer is infected, do you wish to activate antivirus software?". Obviously fake, they weren't branded and I kept closing them. Firefox began to display the error message "internet explorer cannot connect to the host" or something - "go here to fix the problem" all of which links looked like they went to the same ad site.

I turned my computer off, and now when I turn it on, it boots past the manufacturer logo (I see setup options i.e. F2 and F12) and then displays a black screen with a flashing white underscore in the top left. Can't boot into safe mode, or at least can't figure out how to do it.

Specs: Running Windows XP SP3


Answer:Computer boots to black screen, flashing underscore. Unresponsive

can you not get into safe mode because you've already tried, or have you tried pressing f8 after startup?
let us know if you see the boot options. you'd do better in the malware forum now, since anything that we
suggest may only ameliorate the problem, not completely fix it.

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Hello all, I have a mysterious problem dealing with starting up my computer.I will try to detail everything I have done.The computer I have is a Compaq Presario V5000T Laptop.It was running service pack 3, XP home, and 2GB ram. Everything else on it was factory.The ram was recently installed, factory ram was 512MB. (About a month ago- upgraded to 2 GB)Also, the AC Adapter wire was torn a few months ago, and was replaced 2 months ago, but not with a compaq standard adapter. (I bought a generic one with the same specs.)The laptop has been running fine for the last 2 months, and had no issues with anything. But yesterday, as I was browsing the internet, the computer suddenly turns off.  (The battery and ac adapter were both plugged in.)I though the ac adpter may have gotten loose, so I replugged it in, and then tried turning it on. This did not work. I was late for class, so I took off without testing it further.I came back about 8 hours later, and tried to turn it on again. (Battery and AC adapter both in) It turned on, and I was able to use the computer for about 15 minutes. When all of a sudden, the computer turned off again, with no warning. However, this time, when I attempted to turn it on, it fails. I hear the cd drive running, but nothing else happens. The screen remains dark, and the other major sign is the the Power button (IO) constantly blinks orange. The LCD light on the panel also blinks (IO) in the same fashion. I have tried many things, such as unplugging th... Read more

Answer:Computer boots into black screen, power light blinks.

High i'm a student at a high school computer help desk and i've seen something that might be your problem.1.your hardrive might be faulty and cuasing the problem-try getting someones elses COMPATIBLE hardrive and installing it to see if thats the problem2. I've also had to replace a couple of AC/DC power converters for some computers with those symptoms but that shouldn't be a problem for battery power on a laptop3 The final cuase i have seen is a bad mother board

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Hello friends,

Today my computer started crashing. Whenever the crash occurred my computer sounded incredibly loud, ostensibly with fans blazing. Additionally, I noticed the crashing was occurring during gaming (but it hadn't ever before), so I put a temperature monitor on my second screen. I observed that it was crashing at only about 80-83 degrees, which had never led to a crash before. My card is a GTX 760 and should, from what I have read, be able to survive 83 degrees without my computer crashing. Later in the day, my computer started crashing randomly. Then, whenever I booted normally I would only get a black screen with a white cursor after logging in. Then I reinstalled graphics drivers and the computer worked fine for half an hour and started crashing again. An hour later and it will only boot to the black screen with a white cursor (although safe mode working is absolutely fine albeit running on my secondary screen for some reason). Some of the crashes have recorded as bsods by my computer and I have done what the sticky says with them. I believe the issue is my card going bad but I would love a more knowledgeable opinion from the wonderful people here. The log files are attached.

Thanks in advance!

Answer:Computer crashing randomly, boots with black screen and cursor


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Hello, My daughters computer, a Dell Inspiron 1525- Windows Vista Home premium - will not boot into Windows. The Dell screen loads and instead of windows a black screen with a flashing line saying 2 active partitions appears. No response to pressing any key, the computer was not set to dual boot but does have Dell Media Direct on it, which I assume is the 2nd partition referred to. Here is the sequence of events today.
Computer on for a couple of hours, turned off.
Turned on to watch a movie, started OK, computer temp reached 116 degrees (fell asleep with movie on) Turned off computer.
Several hours later turned on computer using Media Direct to remove disk, and here is the unfortunate part, was not aware of the exit function in Media Direct and used power button to turn off.
Tried to turn on several hours later with the black 2 active partitions result, killed power and retried with same results, called me.
I loaded the Vista disk and selected repair option, computer booted to same result. I ran Diagnostics, with passing results.
Attempted to run the Vista Repair Disk again but after choosing boot to disk all I get is the same 2 active partition screen. Can anybody advise?

Answer:Computer Boots to a black screen reading 2 Active partitions

Ok - for some reason I decided to try using Dells Media Direct to turn it on and it opened saying resuming Windows. I restarted it normally after that and it booted fine. I don't quite understand what happened but it's resolved.

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No evidence of HD activity, <ctrl> <alt> <del> repeats the process.This is a kid's computer and likely was knocked while on yesterday...where do I start. Any help much appreciated.


Go to Solution.

Answer:G570 splash screen then black screen with!

hi usually points that you'll need to re-install the operation can try to re-install the operation system by pressing one key recover button.hope this helps.

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I have two HP ZV6000 laptops. One of them works great, the other will not boot up to Windows XP. The one I am having trouble with gets the splash screen up and goes directly to a blank screen with a flashing cursor in upper left corner. (Looks almost like a DOS prompt screen but it is not). I swapped hard drives. Problem stays with the computer. Both hard drives are good and will boot up to windows in the laptop that works. I have changed DIMM sticks and problem stays with the computer. The computer I am having the trouble with will allow me to access BIOS Setup and both computer BIOS setups are the same. Soon as I exit the bios setup screen, the laptop I'm having trouble with goes to the black screen with cursor. I have read this may be a problem with the motherboard but I can't even boot it up with my WIndows recovery disk. Any ideas out there?

Answer:Laptop goes to black screen w/ cursor after splash screen

tml1x said:

I have two HP ZV6000 laptops. One of them works great, the other will not boot up to Windows XP. The one I am having trouble with gets the splash screen up and goes directly to a blank screen with a flashing cursor in upper left corner. (Looks almost like a DOS prompt screen but it is not). I swapped hard drives. Problem stays with the computer. Both hard drives are good and will boot up to windows in the laptop that works. I have changed DIMM sticks and problem stays with the computer. The computer I am having the trouble with will allow me to access BIOS Setup and both computer BIOS setups are the same. Soon as I exit the bios setup screen, the laptop I'm having trouble with goes to the black screen with cursor. I have read this may be a problem with the motherboard but I can't even boot it up with my WIndows recovery disk. Any ideas out there?Click to expand...

Can you press a key like F11 to access the boot order and make sure the computer is attempting to boot from the HDD?

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I already did this.Black Screen Hang (after splash screen appears) (usually video driver)- Last Known Good Configuration- Safe Mode- install/reinstall latest version of video drivers. I downloaded the latest video driver and installed it. But the black screen hang still keeps on happening. Please Help

Answer:Black Screen Hang (after splash screen appears)

What happens when you try to get into Safe Mode?The next most common issue for black screen hangs is a problem with the hard drive.You can try these commands from the Recovery Console ( )They will attempt to correct issues with the File System on your hard drive.FIXMBRFIXBOOTCHKDSK /RIf that does not fix it, then I'd suggest a bootable diagnostic available from the manufacturer of your hard drive. There's a list of the most common one's in this thread: The diagnostic will tell you if your hard drive is starting to fail (or not).

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Going to my sisters tonight to attempt to fix her PC. Was working fine this morning but this afternoon - Upon startup everything runs fine until after the windows splash screen everything goes black and the only thing visable is a cursor, but nothing to click, cannot ctrl=alt=del, cannot right click. Cannot enter safe mode at all, last good configuration doesn't work either. Computer is still running, fan whirring, lights flashing. Fan has been cleaned and power supply checked, no change. Cannot get into anything to run explorer or virus check. She is running Windows XP SP3. I'm unsure of when sp3 was installed. I understand this may be an issue, along with video and graphics drivers, display settings, corrupt registry, flat CMOS battery or loose internal connections.

My questions are -
What can I do to actually get into the computer to check if it may be these problems?
Does anyone know of any more problems that could be causing this problem?

Answer:Black screen with moveable cursor after splash screen

Welcome to TSG, Kiwichick. You stated....

Fan has been cleaned and power supply checked, no change.Click to expand...

It's very possible that in cleaning the machine something may have become loose. (It happened to me before,
a sata cable wasn't completely connected.) Check all of the connections at both ends. Any cables or straps
need to be tightly seated to the HDD as well as the connection to the mobo.

Before you open the case, disconnect all peripherals and press the power supply button in for approx. 30 seconds
to drain the remaining flea power. It sounds like a loose cable to the drive.

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1) When booting the computer, after the motherboard splash screen the screen turns black and nothing happens. Everything is still on and the fans are running.

PC Spec's:
Motherboard: Asus M4A78-E SAM3 780 ATX
Processor : AMD Athlon II X4 620 2,6GHz 2MB, 95W, AM3
RAM: Corsair 4GB DDR2 800MHz/Cl5/XMS2-6400
Graphics (x2 Crossfired): XFX PCIe HD5750 512 MB
Power supply: Corsair VX 450W
HDD1 (Windows 7 (64) installed): HD500GB Samsung SP SATA-2 7200RPM Spinpoint F3
HDD2: 250GB storage
DVD: DVD RW Samsung 22X DL

This PC has been in use for approximately a year.

1) When I turn the power on, all fans start running like they normally do
2) Using the ASUS Express Gate splashtop that launches before the motherboard splash screen I'm able to browse all my files on both harddrives
3) Pressing DELETE at the motherboard splash screen takes me to the Bios Setup Utility, which I can navigate
4) At the Bios Setup Utility, it says that the Primary IDE Master and Primary IDE Slave are "Not Detected". Not sure if this is significant.
5) According to the Bios Setup Utility it should attempt to boot from the correct HDD. Trying to boot from the second HDD yields the same results.
6) Pressing TAB at the motherboard splash screen to view BIOS POST Message only leads to the same black screen
7) Switching the monitor made no difference
8) The monitor can't find a signal from any other ports

I'm at my wit's end. I do not und... Read more

Answer:Motherboard splash screen - then black screen of death =(

I went into the Bios Setup Utility and reset to factory defaults. I then changed the boot order so that I would boot from DVD before HDD. For some reason this did it. It now works. Maybe it just needed time to rest? Because this hardly sounds like the solution to my problem.

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Hi all,

I was called to fix my aunt's PC the other day and what i came across was something i couldnt figure out what had caused the problem.

The machine does the usual, POST etc, does all its checks and then goes to boot from the HDD(HDD is indicated in BIOS etc). At this very stage (just before the WinXP splash Screen) the Screen (LCD) just goes black and does not ever recover. There is no error messages and the HDD LED blinks a couple more times then does nothing. LCD power light stays on green. I have to either turn it off via power button or do a restart with Ctrl,Alt + Del.

I have disconnected all peripherals except Video Card, HDD and still no luck. The only reason why i left the Video Card was that there is no onboard video and i had no other Video cards to replace it. I cant even boot into safe mode.

I manage to resolve the problem by doing a WinXP repair over the top but what i really want to know is, was it a corrupt/damaged MBR that was causing this problem or was it a corrupt driver? I have read a few articles about nVidia cards giving black screens but none seem to be similiar to mine.

Also since the install over the top, the problem has not re-occurred (however it has only been 1 day since).

PC Specs are below:

P4 3.2ghz
Albatron 845PE Pro II m/board
nVidia FX 5600XT VGA card
120GB IDE Seagate HDD
Firewire Card
Unsure of Sound Card

Any help would be greatly appreciated. Thanks in advance.



Answer:Black Screen Prior to WinXP Splash Screen

Sounds more like a corrupt video driver to me.

My screens go black at that stage, as the drivers load.

Later drivers seem to leave them "black" a lot longer in the boot process.

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I have a problem with a laptop. I have a HP zx5000 that started giving me an ethernet / PCI error
screen,( black and white screen with the spinning cursor). Now the problem has progressed to the point that the PC will only boot to the Splash screen for HP and progress no further. It allows one to hit the F10 key to bring up the PhoenixBIOS utiltiy screen, but nothing else. I can load the CD-rom disk for the operating system into the drive, but cannot boot from that disk. Is this a dead/ dying hard disk or something else entirely?
Some information about the PC:
HP pavilion zx5000
CPU: Pentium 4 w. hyperthreading 3.2 GHz
System mem: 512 MB
BIOS: F.25
KBC version : 31.36
Hard drive: toshiba mk8025gas-(pm)

HDD short test -> passed

Answer:The Living Dead HP.. boots only splash screen

Have you reviewed the following page, ?What hard drive diagnostic did you run? The long test is always preferable, since it is more complete in testing.Louis

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My computer (Dell Dimension 2350 running Windows XP SP2, no new hardware or software added in years) turns on, asks me if I want to 'Start Windows Normally', 'Last Known Good Config' and 3 different Safe Modes. It doesn't matter which one I pick, it always starts the Windows splash screen, then goes to a black screen with my mouse pointer (which I can move, but cannot right or left click). Also, the keyboard controls don't seem to work, no ctrl+alt+del, nothing (though if I press shift 5 times it gives me the beep atleast letting me know the keyboard is working). Safe Modes do something a little different, but end up in the same place as the other modes. Safe mode will hang on Mup.sys for a long while before it goes to the black screen with the mouse pointer.

I have pulled off the user files (pictures, documents and so on) while connecting the drive to a different computer and making it a slave. Also while it was connected to the other computer, I ran MalwareBytes on it. It found a trojan on that drive and cleaned it up. I thought that may be it, so it booted the hd as a master in it's own box. I still get the same thing as before (black screen with mouse pointer).

I made a BartPE boot CD and booted the computer to that. I ran a chkdsk on it then restarted with a normal boot. I still got the same black screen and mouse pointer. I booted with BartPE again and checked to see if Explorer.exe existed anymore. It was there.

Now I am stuck. I ... Read more

Answer:Windows Splash to black screen with mouse pointer...Mup.sys hang

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Hi guys,

I have a serious problem that I spent at least 10 hours trying to correct yesterday without any success and wondered if you could supply your expert advice?

I performed a clean install of Windows XP on an Acer Aspire 3000, everything was working fine until I came to update the Microsoft Framework. Once it finished installing the computer rebooted and after the Windows logo the screen remained black... The computer loads as you can hear the Windows start up music and I can hear it locking and unlocking by pressing the Windows key & L. So, it's fully functional but the display just doesn't work. It hasn't been dropped or I haven't disconnected any hardware. I have tried the following:

1. Using an external monitor and a flash light to check if the inverter needs replacing. It doesn't show on my LCD TV or my external monitor so it's not the inverter.

2. Pressing F8 and booting from the modes provided - Safe, Safe with prompt, Safe with Network etc. - The majority of these just "hang" on the last .sys file which I think was mup.sys - others just run in the background and then Windows starts (as I can hear the login music.)

3. Alt + F10 (EManagement for Acer) is not available and doesn't work.

4. I have entered the bios via F2 and changed the boot order to boot directly from my Windows disc. However, there is no option to boot from the CD as the only thing I see is "..." as if it were trying to load the CD. The CD actually... Read more

Answer:Windows boots & then the screen goes black (please help!)

IJ, do you happen to use Vipre antivirus/antispy software and ZoneAlarm Pro firewall software. If so, is your Vipre version 4.0? if the answer is yes to the above questions, then there is a known workaround.

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When i turn on my laptop it boots up Windows XP Professional and turns to a black screen but with the mouse ?

Answer:Black screen when Windows XP PRO boots up

michael101 said:

When i turn on my laptop it boots up Windows XP Professional and turns to a black screen but with the mouse ?Click to expand...
What were you doing with the computer before this started happening?

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Hey Guys and Girls,

Im having a little problem with my PC. I accidentally knocked out the power chord in the PC and when i turned it back on, it came up with " System Repair". I ran that a few times but it keeps getting stuck on a black screen. Sometimes it runs the repair but fails miserably! but most of the time it just stays with a black screen.

What should i do? I pressed F8 whilst it was booting but no matter what i click, be it safe mode etc.. ) it still stays BLACK

Please Help :O lol its my Boyfriends PC and he wont be happy to see it dead wen he comes home from work :\

Answer:Windows only boots with a black screen

You need to get an installation disc and repair it that way. Simply choose F2 or F12 when booting and select to boot from DVD drive.
Dont let your boyfriend be upset about this. We can fix it here and accidents happen.

Let us know,

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Every time I power on my computer I get a black screen with a cursor.

- I tried logging in blind, thinking the computer thought there was a second display, but it didn't work

- I booted into a Windows 10 installation USB drive and selected "Repair Your Computer" I tried to go into Troubleshooting>Advanced Options>Startup Settings, but Startup Settings isn't an option. Instead there is UEFI Firmware Settings.

I am currently unable to use my computer, and have been googling this for hours, so any help would be greatly appreciated.

Answer:Windows 10 boots to black screen

Please fill in your System Specs.

Also please confirm your BIOS mode. Is it UEFI or Legacy? This is one key information to deal with this issue. If you are not sure, you can take the help of Partition Wizard Boot CD to do it.

Do you have access to another computer right now? If so, download Partition wizard Bootable CD (the last one in the link). Burn it in a blank CD or in a USB flash stick.

Boot into Partition Wizards GUI following this instructions. When you are on the last screen, take a camera snap of the screen and upload the snap here.
Screenshots and Files - Upload and Post in Ten Forums

We need to see the partitions and parameters.

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My computer has been acting funny the last couple of days. For the last 3 1/2 to 4 years my computer has been running great without any major problems, then all of a sudden this past week the screen would boot to a black screen and not get to the Windows logo screen. I thought something got corrupt so I decided to reformat my hard drive. Once I did this everything would boot up ok again. After a little bit I decided to then apply Service Pack 2 to my system. Once it got installed I restarted the computer as it says, but then the screen would boot back to black again. Not knowing how to get out of this I reformated the hard drive again.

My computer is working again right now, but I can't apply Service Pack 2. I've tried 2 or 3 times and the result is always the same. This never happened to me in the past. What can be causing this weird occurance to happen?

Answer:Windows XP Boots To A Black Screen

Does anybody know what to do next?

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Hi, currently my computer froze up after trying to run internet explorer, when i rebooted, windows booted to a black screen with a movable mouse cursor. When i boot into safe mode i get the movable mouse cursor with a black screen as well, except in safe mode, it says safe mode in the bottom corners.
Have tried all safe mode reboots with no success. It seems my desktop is not loading!!!

Please help, as i cannot boot up the computer to diagnos anything!!!!

thanx in advance

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Hello and thank you for the help.

I decided to upgrade my case because my old thermal take was failing so I removed all my components, reloaded them into this new case and went to boot. Originally it would boot to the windows logo, hang and then restart itself and go directly to the windows failed to start screen where I could attempt a repair or retry loading the os. Repair failed.

I tried resetting the bios to fail safe settings, cleared the CMOS and after doing this I was able to boot into safe mode but not do a normal start. From safe mode I attempted a system restore which did nothing to help. Upon restarting windows I now boot to black in both safe and normal.

If anyone has any idea what might be wrong I would be greatly appreciative.

Answer:Windows boots to black screen

Did the case also have a different motherboard from the original?

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Hello everyone,

As of recent, my XP installation is having trouble starting up. Instead of the usual login screen, I get a black screen where only the mouse cursor appears (and is movable). Since I thought my problems were due to an HDD gone bad, I installed XP on another drive (same machine). It worked fine for a day or two but then the same problem hit there as well.

I can boot into safe mode. I have tried system recovery, but it doesn't do anything for the problem.

I run Ubuntu 12.10 on the same machine without any problems. Computer specs:

System specs:
Intel Core 2 Duo E6750 2.66Ghz Dual Core processor
GeForce 9600GT Video card (512MB)

Any help is appreciated!

Answer:Windows XP boots to black screen

Have a look in Device Manager to see if any drivers need reinstalling.

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Hello techies, I have this problem with my Dell Studio 1749 laptop
Intel Core i3 CPU @ 2.27 GHz
Toshiba MK5056GSY Hard drive at 500 GB
628KB video memory
1333MHz memory speed

When I boot it will boot the hardware, then it will boot the OS (in safe mode I saw a list of processes complete, and then it says "Please Wait..." then I get the the black screen error)

There is a popup too, something involving the internet availability which leads me to believe that the computer is running, yet I only get a black screen and the cursor, I can't access any commands or the command prompt.

So I am led to believe that there is something wrong with my video card, yet I do not see where or how in the BIOS I could possibly reset it without actually dismantling the computer (which I am willing to do at this point).

I ran a diagnostic through the BIOS, and it couldn't pick up anything wrong with the computer.

I tried making a bootable USB stick but that didn't work out because it didn't recognize it when it booted.

I tried running all the variety of standard boot modes, and accessing the advanced through F8 worked the first time, but now It isn't working.

Any assistance I can receive on this problem would be greatly appreciated.

Answer:Black screen after Windows 7 64-bit boots

Brief update, I got the pop-up again once I submitted the thread, it says:

Wireless Configuration
"Notification dll has not been registered, program will not work correctly."

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I have been having this problem for the last week or so, I have searched around for a solution but I have not come across one yet. CAn anyone possibly help me out please?
Heres what happens:

On booting up I get as far as the password screen then the screen just goes blank. I can usually get around it by pressing the sleep button on my keyboard and then when I move the mouse it just starts to reboot again. On occassions I have had the option to use the last know settings that worked and things have then been fine and usually once I manage to get the computer going things are fine all day. This morning though it has taken me several boot ups to get it going.

Could this be my video card on its way out?

Many thanks anais

Answer:Windows XP boots up to black screen

Can you do a clean reinstall of windows to confirm that it's not hardware related?

It's rather odd that your computer behaves in the manner described, but it doesn't sound like a failing graphics card. Typically, if a graphics card fails, it won't start again.

It may be the behavior of malware or a virus, but a hardware issue is not totally out of the picture.

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Hello all,

I just installed XP Pro on a Maxtor 500gig HD. It's an IBM ThinkCentre computer. It worked fine for a few days then it froze. After reboot it goes to a black screen with a blinking cursor in the left hand corner.

I put in the TechAID by SOYO and I got the C0 code: "Try to boot with INT19" I've tried to find a reason/remedy but have been unsucessful.

Any help or advise is grately appreciated.


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So This has been happening over the last few weeks.. A bit of background on the situation.

I have 2 AMD Radeon 6850's. Last week I noticed that the lifespan of that the GPU that im currently using (the one thats plugged into the monitor) is coming the end of its life. On boot up the splash screen had various colored lines and dashes and once booted into windows I was presented with this (
I rebooted the pc and from this point I was never able to get visuals past the initial splash screen. It would go past the boot logo then just a blank screen.

I then plugged the monitor into the second card which then I was presented with a different problem. There are no visuals whatsoever until the W7 "Welcome" screen. Im unable to press f12/f8 to go into the boot options/bios to change settings.

The parts in my pc is nearly 6 years old which doesn't really help and im beginning to think I should upgrade when I have the funds.

Can anyone shed some light on this situation? Is this happening just b/c my graphics cards are dying?

Here's PC specs if needed:
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8175 Mb
Graphics Card: AMD Radeon HD 6800 Series, 1024 Mb x2
Hard Drives: C: Total - 50004 MB, Free - 18568 MB; D: Total - 903761 MB, Free - 99852 MB; F: Total - 1907725 MB, Free - 1905177 MB;
Motherb... Read more

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Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...


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I have a 128 MB AMD K-7 computer with Windows 98. A few months ago I turned it off and left it alone. Upon booting up recently, the Windows 98 splash screen appears, then it goes black afterward and nothing happens.

I tried a Windows 98 boot disk downloaded from the web.

With the boot disk, I get the following:
following file is missing or corrupt: HIMEN.SYS
There is an error in your CONFIG.SYS file on line 1

following file is missing or corrupt: OAKCDROM.SYS
There is an error in your CONFIG.SYS file on line 6

It does detect the CDROM drive on startup.

It does boot in safe mode with no apparent problem.

Searching the sotfware support forum, I found a post that with the title: Win98 SE wont boot in normal mode

So I tried MSCONFIG and disabled Load startup group items, it did not work.

I tinkered and re-enabled Load startup group items, but selected Diagnostic startup in MSCONFIG.

After creating a User, adding Password, and selecting Normal mode, it boots fine. I would prefer to boot up in Normal mode without having to go thru the Diagnostic startup.

Is this fixable? Should I attach the bootlog in Normal mode or run highjack this and attach that log?

By the way, how do I know how much hard disk space do I have left or the disk capacity without opening the box to look inside. I have completely forgotten all that info. Cannot get Windows Explorer to display the info, nor find it in Device Manager.

Answer:Win98 black screen after splash screen

how do I know how much hard disk space do I have leftClick to expand...

Click on My Computer and a window will come up showing your floppy drive, your hard drive and your CD drive. Hold your cursor over C:\ (or if you normally double-click, then click once). The information for the total size, how much used and how much free should appear.

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It seems I only come here with my weirdest issues...sorry for taking advantage of everyone's knowledge.

I have a customers PC that boots into Windows XP, but after the splash screen it goes to a black screen with only the mouse pointer. It does the same in safe mode. The computer is still running, but I can't do anything. Task Manager doesn't open, but I can activate Sticky Keys. Very weird. I ran chkdsk, no problems. I ran a fixboot, a fixmbr and a bootcfg /repair. Nothing.

I researched this and can't find a definitive fix for the issue. The most common cause seemed to be the display driver, so I booted into VGA mode and it did the same thing. I'm stumped.


Custom PC
Intel P4
Windows XP Pro, SP3

Only other thing I can think of is that they were running an Intel RAID 1 setup that failed. I assumed that this would not have affected it this way, but I may be incorrect. Both drives act they same way, fwiw.

Thanks for any help you guys can provide!


Answer:Black Screen with Mouse After XP Splash Screen

Well...the black screen with flashing cursor in upper left a typical scenario overcome by running fixmbr.

I don't know much about RAIDs but a failed RAID configuration creates problems of its own that have nothing to do with XP and must be treated as a distinct issue, IMO.


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I turned on my computer tonight and before booting it started scrolling text saying deleting corrupted files and scanning files etc...this went on for at least 10-15 minutes and then when it was done it said "Starting Windows" like normal, then brought me to a black screen that said "Preparing to configure not turn off your computer". That message disappeared after a few seconds and left me with a black screen with a mouse cursor. In the bottom right hand corner of the screen is a power button, bottom left is ease of access button and bottom center it says Windows 7 Home Premium.

I can't do anything with this. I've restarted numerous times, and I've tried restarting in Safe Mode and it still brings me to this point every time. I've also tried using system restore and startup repair through the advanced settings from pressing F8 during boot up. Nothing fixes this.

How can I fix this?

PS. I did not upgrade my version of windows or anything...Windows did install some updates last time I turned off the computer I think.

Answer:Windows boots to black screen with cursor

bump. still need some help here.

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A friend asked me to see if I could get his computer running again, but I'm about ready to pull what's left of my hair out. Its an eMachines mini desktop running Windows 7 Home Premium 64-bit. Windows will not boot to the desktop screen, only to a black screen and mouse cursor. Hitting F8 only gets you safe mode options, all of which stall the same way. There's no "Last Known Good Configuration" option either. Using a Windows 7 64-bit rescue disk doesn't help, because it doesn't find anything wrong when running the diagnostics, and there aren't any restore points to revert back to. I've already tried the bootrec.exe /fixmbr and /fixboot remedy, no change. The computer is used by their kids quite a bit so I'm wondering if it might be virus/malware/Trojan related? Thanks for your help.

Answer:Windows 7 boots to black screen w/cursor

Hi There:
Sorry to hear you are having problems with your friend's eMachines pc. They are fine computers.

Before you try any of my sugestions, IT IS CRITICAL THAT YOU BACKUP ALL OF YOUR FRIEND'S CRITICAL DATA! You should backup to an External Hard Drive, Flash Drive, or CD/DVD discs first!

With that said; here are the things you can try in this order:

1) Try to boot into the eMachines hidden Partition Recovery using F5, F7, F10, or F12 keys on power-up boot. You can download the eMachines User Manual from their website at: eMachines Support - Welcome to eMachines Support.

Once in that Recovery Menu, it will ask you what repair you want to try, and you want to restore the PC to Factory Condition, which is a DESTRUCTIVE operation and will destroy all of your friend's data and reinstall Win7 and all programs and settings that came with the computer when it was new out of the box right after your friend purchased it. This is why I had you backup your data first before you do this. **also, if you have never done this before, I suggest you take to a local computer expert or Certified Technician at your local computer store**.

After doing this, and you get the same Black Screen result, most likely your hard drive is damaged and possibly the Motherboard (Main Board) could also be damaged as well. Take to a local Certified Computer Expert at this point.

2.) Ask your friend for the Recovery Discs that came in the box when he/she purchased t... Read more

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Basically I woke up this morning to my computer sitting at a black screen with the cursor visible
I'm able to move the cursor but do nothing else
I rebooted my computer my manually shutting it off and then it started up as it would normally but did this disc check:

from there it moves back to the black screen with the cursor

I again restarted and booted in safe mode this time
I was then able to reach windows and tried to do a system restore to an earlier point
When i did this i was greeted with this error

Finally here is my harddrive just in case

I exported my full system info so please let me know if more info is necessary

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name *****
System Manufacturer INTEL_
System Model DH67BL__
System Type x64-based PC
Processor Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz, 3292 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Intel Corp. BLH6710H.86A.0076.2010.1115.1959, 15/11/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1

Answer:Windows 7 Boots to black screen w/ cursor

Boot into recovery environment->command prompt
dir c:
dir d:
dir e:

What is windows disk c, d or e (may differ!) Assume it's c

chkdsk/f c:

post results

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I have googled the heck out of this and I dont know what to do. I upgraded from Windows 7 to Windows 10. I do not have a Windows 7 disc. I do have a windows 10 disc.

When it boots up it goes to a black screen with no cursor. Ive tried everything. I can not boot into safe mode. It goes to a black screen. I can not do anything but go to the Advanced Repair Options. Ive tried to repair. When I tried to reinstall Windows 10 from ISO image on CD it now asks me for a password. I have no password. So I dont know what to put. When I try to reset password it says to boot up windows and change it in the control panel.

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Hoping I can get some help from you guys. I'm currently running Vista Home and am having trouble booting up. I'm able to get into Safe Mode but that's about it. I'm not able to get the System Repair option up on the Vista Installation Disc.

Any help is much appreciated.

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Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 17-07-2013 02
Ran by SYSTEM on 18-07-2013 16:32:31
Running from G:\
WIN_7 (X64) OS Language: English(US)
Boot Mode: Recovery
The current controlset is ControlSet001ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and an extra Addition.txt log.
==================== Registry (Whitelisted) ==================
ATTENTION: Software hive is not loaded.
HKU\Default\...\Run: [HPADVISOR] - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN [1668664 2009-07-15] (Hewlett-Packard)
HKU\Default User\...\Run: [HPADVISOR] - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN [1668664 2009-07-15] (Hewlett-Packard)
HKU\lapidusr\...\Run: [DW7] - "C:\Program Files (x86)\The Weather Channel\The Weather Channel App\TWCApp.exe" [13102080 2013-04-08] (The Weather Channel)
HKU\McAfeeMVSUser\...\Run: [HPADVISOR] - C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN [1668664 2009-07-15] (Hewlett-Packard)
HKU\McAfeeMVSUser\...\Run: [Install PC Performer43349.exe] - "C:\Users\lapidusr\AppData\Local\Temp\Install PC Performer43349.exe" /XML="C:\Users\lapidusr\AppData\Local\Temp\5BD1.tmp" /STP=0:2 [x] <===== ATTENTION
HKU\McAfeeMVSUser\...\Run: [Exetender] - "C:\Program Files (x86)\Free Ride Games\GPlayer.exe" /runonstartup [4895192 2012-09-03] (Exent Technologies Ltd.)
HKU\QBDataServiceUser21\...\Run: [HPA... Read more

Answer:Windows boots to black screen and cursor

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Open Notepad and paste the following in it.HKU\McAfeeMVSUser\...\Run: [Install PC Performer43349.exe] - "C:\Users\lapidusr\AppData\Local\Temp\Install PC Performer43349.exe" /XML="C:\Users\lapidusr\AppData\Local\Temp\5BD1.tmp" /STP=0:2 [x]HKU\McAfeeMVSUser\...\Run: [Exetender] - "C:\Program Files (x86)\Free Ride Games\GPlayer.exe" /runonstartupHKU\QBDataServiceUser21\...\Run: [Install PC Performer43349.exe] - "C:\Users\lapidusr\AppData\Local\Temp\Install PC Performer43349.exe" /XML="C:\Users\lapidusr\AppData\Local\Temp\5BD1.tmp" /STP=0:2 [x]HKU\QBDataServiceUser21\...\Run: [Exetender] - "C:\Program Files (x86)\Free Ride Games\GPlayer.exe" /schedule 300000S2 CouponXplorer_5zService; C:\PROGRA~2\COUPON~2\bar\1.bin\5zbarsvc.exeS2 IBUpdaterService; C:\ProgramData\IBUpdaterService\ibsvc.exeS2 X5XSEx_Pr143; C:\Program Files (x86)\Free Ride Games\X5XSEx_Pr143.SysS2 X5XSEx_Pr143; C:\Program Files (x86)\Free Ride Games\X5XSEx_Pr143.SysSave the files as fixlist.txt in to the same folder as FRSTRun FRST and click Fix only once and waitThe tool will create a log (Fixlog.txt) please post it to your reply.===Restart the computer normally.Download using this computer, in normal mode or safe mode and run these tools.Search and delete the AdWare, PUP (Potentially Unwanted... Read more

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Hi all, Here is an interesting problem I've been trying to tackle for the last few days and haven't made any progress.

I have a computer that the owners complained of having a virus. They said it would boot up and then complain about the administrators account being locked even though they never put a password on it. These are the symptoms now:
The Computer Boots to a blank Screen - The computer boots in all modes to a blank black screen with the ability to move the mouse and that is it. This is true for all boot options, including safe mode to command prompt.
Control Alt Delete is Disabled
All system restore points were deleted - Literally all of them are gone, I can't have the registry reset to a previous version
Running Windows XP SP3
Repair Install Does Not fix the Problem - Tried multiple times with clean Windows XP SP3 install cd
Repair install with a SP1 version of XP allows me to boot into Windows, but almost all helpful programs won't run. - This gave me many problems, but I never got it to work fully. The bottom taskbar was unusable, and progams like ccleaner, malwarebytes, and regedit wouldn't run because they were "corrupt or installed incorrectly."
Ran multiple virus scans from many different sources, including UBCD4win.
Tried removing bios battery, and then replacing, but no joy - I kept it out for around 1 min.
Copied registry files from C:\Windows\repair to C:\WIndows\system32\config, but didn't help

I'm now at war with this virus, and would pr... Read more

Answer:Windows Boots to Black Screen in all Modes

Oops, sorry. Wrong Forum. Moving to virus/spyware ... forum. Thanks

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I had problems with the AMD radeon graphics card when I updated to windows 8.1, so I disabled it. I've since uninstalled and reinstalled it because I need to use a second screen. The Intel (R) graphics HD 5000 was also automatically disabled by windows because it had some errors. That has also been updated from the intel website. Now when I boot the laptop, the lenovo logo comes up, the screen goes black, as if it turns off completely, the lenovo logo comes back on, the screen goes black again and then the user name comes up to log in. So it does fully boot, but I'm concerned that there's some issue that may ultimately cause bigger problems. Any help would be much appreciated.

Answer:S410 boots twice, black screen, windows 8.1

Hi Els,
Welcome to the Forums        
As per the query we understood that you are facing issue with black screen on your Lenovo S410 laptop.
Try to reinstall the operating system and check for the issue.
Hope this helps. Do post back if the issue persists!                                                   
Best regards,                                                          
Ashwin. S

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hello everyone!

I recently formatted my main drive (upgrading from Vista to Win. 7), and it worked perfectly.
It asked to install some updates, including my graphics card and everything else.
Then it restarted, and updated a few registry settings ( I think somewhere around 5600-56000, alot more than a few lol), and it black screened when it came to the login screen. I tried logging in, and I could hear the sounds and everything else, so I think it's the graphics card that's the problem.

I tried booting into safe mode and uninstalling/reinstalling the graphics driver, but it still black screened.
I checked almost every other topic about this, and I tried everything but it didn't work, but i'm still open to more common suggestions.

Right now, i'm just running on the on-board graphics in normal boot mode.

System Specs:
OS Version: Microsoft Windows 7 Home Premium, 64 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q9300 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 7
Processor Count: 4
RAM: 6078 Mb
Graphics Card: NVIDIA GeForce GT 120, 1024 Mb
Hard Drives: C: Total - 280139 MB, Free - 253850 MB; D: Total - 420255 MB, Free - 420153 MB;
Motherboard: Acer, EG45M
Antivirus: None, I will be adding Kaspersky later.

Answer:Windows 7 boots, black screen on login

Rather than mess about I would re-install 7 but this time refuse the Graphics update.

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Relevance 86.1%

Often, the video card or video card drivers are responsible for a blank screen after Windows boots.
Learn how to fix this common graphics problem and make Windows 7 boot up the way it should.
Video card problems are common in Windows causing any of several symptoms including blank or black screens at startup.
The steps in troubleshooting and fixing are quite simple and require only basic knowledge of computers.
Several components, hardware and software, work together to display the graphics on your computer?s monitor.
The main components include the motherboard, operating system, video card drivers, and the video card itself.
Of course, the monitor is involved somewhere in there, too, but very few video problems are the fault of the monitor.
This is especially true when the monitor functions normally throughout the Windows startup process and only goes blank after the boot up is complete.

Read more -
Troubleshoot and Fix When Windows 7 Boots Up and then a Black Screen Appears

Answer:How to Troubleshoot and Fix a Black Screen after Windows Boots Up

Thank's, a very good read.

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Hey guys,

I have a friend who installed some windows updates, restarted his computer, and then it boots to a black screen.

What we've tried so far:Booting to the windows Vista CD and running the Repair option (3 times)
Booting to the cd and running Bootrec.exe options
and running /FIXMBR

Anything else you guys can think of?


Answer:Windows Vista Boots to a black screen

last known good configuration
a system restore to before the updates

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After booting up a Windows 7 computer, I get to the Ctrl-Alt-Del screen.  If I Ctrl-Alt-Del to enter the pasword, It goes to a black screen.  If I don't hit Ctrl-Alt-Del, it will go to a black screen after a few moments.  If after that I hit Ctrl-Alt-Del on the black screen, it brings up the Ctrl-Alt_del screen, but without the Ctrl-Alt-Del.  It will then go black.
I have run Windows Defender Offline, and it found nothing.
I tried  to go to an earlier restore point, but it fails to retore.  It will not go into any safe mode.
Please help

Answer:Windows 7 boots up to black screen after Ctrl-Alt-del

Can you access the Advance Boot Options?  This is where you have the choice for Safe Mode.
If you can, try using the Repair Your Computer option.

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Windows 10 Prof x64 Sager Laptop, i7 NVidia 980M<br /><br />

This morning I resumed my computer back from sleep and different programs started hanging. So, I decided to restart. I restarted my computer and it stayed on the restart screen for ages, like 30 minutes. So I hard shut down the computer and rebooted.

I decided to reboot to see if the reboot changed anything. Nothing, reboot hang. Tried disconnecting all my peripherals in case a driver was hanging, still no luck, reboot hangs.

So I loaded the WindowsPE bootable USB rescue disck and tried running SFC /scannow, checkdisk, and oher utilities, no errors.

I tried editing the the boot files using a BCD utilty to go to Safe Mode with networking as well as tried using some of the Windows repair utilities included. And now my computer boots, or I think it boots and stays with a blank screen. I've tried connecting a monitor and no luck.

I made a full Windows 10 boot drive so the I could launch the Repair Environment, but somehow my boot is stuck in a hibernate mode When I hard shut down the device by holding the power button, and turn it back on all it will do is resume from Hibernate, so I am unable to boot from the Windows 10 flash drive.

I can turn the computer on, and then I see "Safe Mode" blink a couple times, and then it sits at a black screen. When I press the power button, the computer sleeps, and then I turn it back and it resumes from hibernation. When I hold the power button down, it tur... Read more

Answer:Windows boots to black screen, no cursor

Do you have installation media?
How are you posting this?
Any issues with a clean installation?

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Hello, i'm trying to fix my cousins PC that was infected with a serious virus/trojan/whattever
I already tried to chkdsk, sfc /scannow, windows repair and no success. Even in safe mode, windows boots to a black screen with mouse. Energy properties are working but i have no graphic interface and taskmanager does not work to start explorer.exe manually.
After some research, i read that it should be a virus that changed permission settings on system files or folders. 
I ran windows defender boot cd and it detected and removed a virus. But still, black screen with mouse.
I then ended up reading about FRST64.exe and so i decided to post a log here, asking for help.
Please note the file:
2013-08-31 14:44 - 2013-08-31 14:45 - 06684200 _____ C:\Users\Joana\Downloads\French_For_Dummies_,2nd_Edition{BBS}.exe
All started with that!
Thanks in advance.
frst.txt is attached. 

Answer:windows boots into black screen with mouse

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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Hello all. I am trying to install windows 8.1 on my old windows xp laptop using a bootable USB from the universal USB installer, and when i press f10 on my laptop, and tell it to boot from my USB, it pulls up a black screen with a blinking line(like a terminal). i tried pressing a bunch of keys, and the only one that i got a response from was the enter key, which made a beeping noise. can anyone help me out here? should i use a different program to put the ISO on my USB?

thanks in advance for your help.

EDIT: I'm going to try a program that i used a long time ago when the UUI wasn't working called Rufus. I'll let you all know if it works. Also I'll set it to NTFS instead of fat32 and see if that helps.

Answer:When installing windows 8, it boots to a black screen.

Windows 8.1 upgrade reboots to black screen of 'nothingness'. - OUC1TOO - Site Home - TechNet Blogs

Error 0xC1900101 ? 0x40017 when installing Windows 8.1 - Microsoft Community

Originally Posted by Microsoft Forum Moderator

Error 0xC1900101 – 0x40017 when installing Windows 8.1


We understand that many customers are receiving error 0xC1900101 – 0x40017 when installing Windows 8.1. This error is typically caused by an incompatible driver.

If you are receiving this error:
First, please double-check the error code. There are many variations of error 0xC1900101, each with a different location code -- the error extension, located after the dash. The information in this thread is intended only for location code 0x40017. If you are receiving a different location code, these steps are unlikely to resolve your issue.

Check that you’ve already updated all of your drivers. In particular, if you have an NVIDIA GeForce graphics card, make sure you’ve installed the latest Drivers - Download NVIDIA Drivers

Check that you do not have any Frequently Asked Questions - What devices are supported by the SteelSeries Engine? that support the SteelSeries Engine installed on your PC. The SteelSeries Engine software is currently not supported on Windows 8.1. Please uninstall the software before attempting to update to Windows 8.1

Error 0xC1900101 - 0x30018, C... Read more

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Hi all, Here is an interesting problem I've been trying to tackle for the last few days and haven't made any progress.

I have a computer that the owners complained of having a virus. They said it would boot up and then complain about the administrators account being locked even though they never put a password on it. These are the symptoms now:
The Computer Boots to a blank Screen - The computer boots in all modes to a blank black screen with the ability to move the mouse and that is it. This is true for all boot options, including safe mode to command prompt.
Control Alt Delete is Disabled
All system restore points were deleted - Literally all of them are gone, I can't have the registry reset to a previous version
Running Windows XP SP3
Repair Install Does Not fix the Problem - Tried multiple times with clean Windows XP SP3 install cd
Repair install with a SP1 version of XP allows me to boot into Windows, but almost all helpful programs won't run. - This gave me many problems, but I never got it to work fully. The bottom taskbar was unusable, and progams like ccleaner, malwarebytes, and regedit wouldn't run because they were "corrupt or installed incorrectly."
Ran multiple virus scans from many different sources, including UBCD4win.
Tried removing bios battery, and then replacing, but no joy - I kept it out for around 1 min.
Copied registry files from C:\Windows\repair to C:\WIndows\system32\config, but didn't help

I'm now at war with this virus, and would pr... Read more

Answer:Windows Boots to Black Screen in all Modes

By the way, I've read all the way through this forum:
I've tried everything mentioned besides uninstalling windows updates.

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Mod Edit... moved to Virus, Trojan, Spyware, and Malware Removal Logs ~~ boopmeI believe, somehow, I have managed to download a malware. I can still access my BIOS but when I start up my computer the windows logo appears and it begins loading up, but when it goes away it just remains at a black screen that I can move my cursor around. Happened after installing a possible phony uTorrent, it required a computer restart. When I restarted it went to the black screen, I waited a minute or two and it eventually brought up an internet explorer screen that looked to me like one of those fake pages that said I had malware.. it was obvious to me I did have malware because I couldnt see/do anything else other than look at that screen, I shut down my computer with the button after that. Screen never came back up, it only remains black w/ cursor. I have a custom built computer, I can provide specs if needed.Help ASAP would be greatly appreciated, thanks. EDIT:When starting up in normal mode, I found that I can access task manager from ctrl+alt+delete. After a little bit, internet explorer popped open with the page I was mentioning above that looked fake. Pic:

Answer:Windows 8 boots up with a black screen and a cursor

Greetings BigWallaceLittleWalt and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you enco... Read more

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