Computer Support Forum

[SOLVED] BSoD on standard boot, safe mode boot, and xp install disc boot

Question: [SOLVED] BSoD on standard boot, safe mode boot, and xp install disc boot

Hey guys,
Thanks ahead of time for the help. I can honestly say I'm dumbfounded with this issue and would rather ask for help then hook up my master HD as a slave and force a reformat which would be my next step.

Anyways, here's the background on the issue.

AMD Athlon 64 3700+ OC'd to 2.75ghz
Asus A8N SLI Deluxe Mobo
BFG Tech Nvidia 7800 GTOC x2 (SLI)
Dual Sata Hd's, both the 3gb/s connection. (750gb main/250gb Backup)
Sound Blaster XFI Fatal1ty sound card
Creative modem blaster v.92 dialup modem ( @ dialup)

A few days ago, not quite sure why, but when I booted the comp the graphics card proceeded to tweak out and basically looked like fuzz upon entering windows. Eventually after hard resetting it a few times it'd boot normal. Today, I was running Nvidia NTune utility to find a stable OC setup for my PCI bus and what not, and it rebooted as normal during the process. Graphics card tweaked again, so I did what I know to do and uninstalled/reinstalled the drivers for my 7800's. Seemingly fixed the problem. Rebooted and resumed the OC process and went to watch TV.

45 Minutes later I come back and my computer is rebooting itself constantly. Upon getting the the xp loading screen, it BSoD's and reboots.

So, I try and boot in safemode to uninstall/reinstall drivers yet again. When I press safemode, it begins loading basic drivers. When it gets to SPTD.sys it pauses, locks up, and reboots (no BSoD)

Next step, repair through XP installer disc. I put it in, boot off CD and all is well. Gets to the screen with 3 choices: Begin install, repair console, or quit. When i choose begin install, it immediately gives me a BSoD, same with if I choose repair console.

The BSoD error coding I get when pressing Begin install and recovery console is:

Stop: 0x00000024 (0x001902Fe, 0xF79026DC, 0xF79023D8, 0xF70C2F81)

****NTFS.sys - Address F70C2F81 base at F7073000, Datestamp 41107eea

I really am dumbfounded as to what I can do since it won't even let me reformat....

Any ideas?

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Preferred Solution: [SOLVED] BSoD on standard boot, safe mode boot, and xp install disc boot

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: [SOLVED] BSoD on standard boot, safe mode boot, and xp install disc boot


Well, a friend needed me to fix a design for him emergency status in Illustrator CS3, so I went to work troubleshooting.

All signs point to NTFS.sys being corrupt, etc. Which makes the drive unreadable, hence the reboots.

So, I snagged my dads IDE harddrive from his computer, hooked it up as master in my computer and it still gave me the BSoD. I then unhooked both of my Sata Hd's, and ran ONLY the IDE drive. This IDE drive is fine (i'm on it right now on my dads comp to write this). I try and boot my system off just his harddrive and it STILL gave me the BSoD.

Only difference is the BSoD is staying up now on normal boot so I can give you the error.

Error code is 0x0000007B? I believe.

But yeah, the computer is still unable to boot off a good HD even with the bad ones not hooked up.

Now I'm thinking a memory issue? or Video ram issue? Fried GPU/RAM?

AHHHHHH!!!!! i have no idea what to do. This is ridiculous. meanwhile my friend is screwed on his design for a t-shirt i told him i'd do.

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I have a PC here that won't boot into Windows. You see a quick flash of the windows logo, then it goes straight into a blue stop screen. It won't boot into safe mode either.....the same thing happens when you try to boot to safe mode. It won't boot in "last working config".

What can I do here? There's no way to run an anti-malware/virus, because I can't get in. This isn't my PC. It was given to me. The lady said she may have downloaded a virus, and she only used it to play internet games, and surf.

Any help is appreciated.

Answer:PC Won't Boot Into Windows - BSOD - No Safe Mode - No Way To Boot?

Do you have a second hard drive available? If so, installing a temporary OS and anti-virus into it, and running the original HD as a secondary HD will allow you to see if (a) the original HD is operational in the first place, and (b) be able to run that anti-virus and see if it finds something. Depending on how how your HDs are installed (IDE or SATA) will depend on how to set this up.

In an IDE system, because both drives would have an OS in them, do not use CS for your cable settings - set the new drive to MASTER (MA) and the the old drive as SLAVE (SL). In an SATA system, since this system is plug-and-play, simply leave the old drive unplugged from the SATA cable while booting up the new drive. Once up and running, plug in the cable and allow the computer to 'find' the drive. If it fails to, there's a good chance the drive is dead.

In either version, once the computer hopefully 'finds' the old drive, you have your choice on what to do at this point - first will be of course, run the anti virus. Then you could save any files that might need to be backed up. But this would be the point to see if you want to keep the original, or leave it as a second drive in the computer (a good way to keep files happy, as virus' tend to stick to the boot drive).

Mind you, if you choose to go back to the old drive as the main, if the anti virus actually found anything, you may still find the unit does not want to boot, since removing the virus may have trash... Read more

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My PC will not boot up. An error message occurs a few moments into the boot process " We're just collecting some error info and then we'll restart you." Th PC then disconnects and restarts and after a few few moments the same error message occurs. Have left if for 3 hrs and it is definitely stuck in a loop.

I've tried using Shift F8 and other function keys to get to a safe boot menu option but nothing works. I can get to the bios set up screen but that's all.

The problem started after I was doing a system restore to the previous day (so it should have been fairly quick) and after several hours it seemed to be getting nowhere. I eventually had to pull the plug and hope for the best! And now I'm really stuck.

Can anyone tell me how to get the thing started again.

My PC is an Acer Aspire 5600U

Answer:Cannot boot computer in either standard or safe mode

I think your Mbr got damaged. Solution is to start from the windows dvd, go to advanced options and try automatic repair option. If that doesn't work try the refresh. If that doesn't work either go to the DOS window. There are several options possible to get the mbr working again. Google mbr restore because I don't know them out of the blue. Let me know I if they worked, meanwhile I well check the commands as well and post them unless somebody else posts them before me.

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I am new to this forum and decided to post my problem after reviewing a number of the forums and seeing very good advice and follow through by the members. I hope you will be able to assist me.
I am running a Dell Latitude 6400 laptop with XP Professional. Several weeks ago I started getting periodic BSOD which, after running ckdsk and series of drive diagnostics, narrowed down to a dying hard drive. I was able to clone the drive to a new one and replace. Everything was working fine and I was thrilled that the laptop was running better than ever. I only mention this as background as I don't believe the current problem is related, but you never know.
Current problem and reason for the post is that several days ago I installed a driver for my Motorola Razr phone from (based on Motorola Tech Support advice that this was where to download the driver) to enable USB charging of the phone from the laptop. Towards the end of the install I got a momentary odd flashing of the screen but the laptop went on to indicate the install was successful.  Not much later, upon reboot, I started getting BSOD or  GSOD (seems to alternate between the two) and have been unable to boot to Normal or any Safe Mode. I am able to boot to CD and run Repair and Restore functions but without success. When I reboot to either Normal or Safe Modes BSOD remains. It seems pretty clear that this is a driver conflict issue. Problem is, I don't ... Read more

Answer:Install USB Power Driver Motorola Razor-Now BSOD & won't boot even to Safe Mode

Do you have the operating system installation disk? Can you use that to boot?
Keep us posted

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OK, huge drama, my desktop just stopped turning on, i have tries to do a repair with the disc, blue screens and says
page ...non page something and tells me that i should restart n safe mode and un-install anything that could be causing the problem and to make sure everything is installed properly.

tried to start in safe mode, won't start, just keeps running til the crcdisc.sys line then stops.

wont start in normal just continues to run on the microsoft corp. black screen with the green loading bar.

i have tried leaving it to run but it doesnt change anything, tried restarting upwards of 20 times now with no change. please, please, please help me.


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How do I start windows 8.1 in safe mode? I can start my pc but after using sfc /scannow in cmd for whatever reason there is a corrupt system file that about 20 to 30 seconds after logging in the pc crashes and says it ran into a problem and needs to restart. Driver_irql_not_less_or_ equal (moulbamc.sys)The thing is, it never restarts. It just freezes on the screen. Soooo i thought i could fix the problem of i could just get into safe mode and restore. Unfortunately i have tried all options i could find and nothing helps me either start in safe mode or access advanced startup. Here are some things I've tried:Spam shift f8 on startup (maybe works eventually but after 5 restarts i gave up) Shift + restart at log in screen (i read online that works but i never get a prompt it just restarts normally) Went through entire regular startup menuSince i have a little time when i log in i use Windows + x to access command prompt quickly then type "bcdedit /set {current} safeboot network" however the 4 successes i had typing it in led to a small wait that moulbamc.sys just won't let finish before crashing. This actually took a lot of practice i have to be real quick. (I tried going into pc settings but the second i go it crashes) I went as far as taking out my ram sticks to flash. Nothing will let me in safe mode. I'm confident once i get on i can fix the corrupt file so I'm not too worried about that... just getting to that point is my problem. Any ideas? Like i said windows 8.1 on an hp... Read more

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Apologies in advance for the scant details. I have a Compaq Presario that was left on overnight, connected to an unstable network. The power cord got pulled out and the battery died overnight.

I plugged it back in and hit the Power button on the computer, and "Resuming Windows" appeared on the screen, but hung up. I hit the Power button again, waited about 10 seconds, and then hit the Power button a third time.

I got an error apologizing that Windows couldn't start; I had three "Safe Mode" reboot options, as well as the "Last Good Configuration" and "Normal" options.

All "Safe Mode" options get to a file called "tiumflt.sys" and then goes to a quick BSOD, then tries to restart, and goes back to the error apologizing that Windows can't start. When I try "Last Good Configuration" or "Normal", I also get taken back to the BSOD.

I can change boot order and go into the Phoenix BIOS...the options are the CD Drive, Floppy Drive (which I don't have), HD, or Network Adaptor. Note that the CD Drive is broken as well (has been for some time).

I'm currently running the HDD Long Self Test, but the Short Test failed after about 40% complete.

Can anybody help? I did to some research, and am hoping to get some help before attempting to reset the BIOS by removing the battery from the mother board. I'l be happy to gather whatever additional information you require.

Thanks Kin... Read more

Answer:Solved: XP won't boot (BSOD); in Safe Mode, it appears to be problem with "

I'll add some BIOS details, in case they help:

Notebook Model: Presario R3200
Processor Type: AMD Athlong(tm) 64
Processor Speed: 2000 MHz
System Memory: 512 MB
BIOS Bersion: F.11
KBC Version: 32.22

Thanks again in advance for any help...

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Hi there,

I have a laptop here that will not boot into anything. When booting into Windows XP it will hang at the progress bar screen. When booting into Safe Mode it hangs at Mup.sys. When trying to boot off a Windows disc it will start loading the drivers and then I'll get a STOP 0x7B error. I have slaved the HDD in another machine and removed all viruses, run several chkdsk's and also replaced the Mup.sys driver. Still the same thing happens. I have also tried another HDD and tried to just boot from the Windows XP disc again and the same thing happens.




Answer:Solved: Won't boot into Windows, Safe Mode or off Windows disc

Went into BIOS and disabled Native SATA compatibility

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I'm trying to fix a friend's Toshiba Satellite laptop (Vista). Since it's not my computer I'm not sure how the problem started but when booting normally it goes as far as the initial options screen (press f2 for settings, f10 for boot options) and then goes black. It won't boot into safe mode, from a restore CD or from the recovery discs (they were burned from a recovery partition right after install, I guess it's possible that they weren't set up properly). When booting from the cd it gets past loading files to the blue loading bar, and then goes black. Any suggestions? I'm guessing it might be hardware but is there any way to troubleshoot it before taking the whole laptop in? I'm assuming it's not the HDD because it won't even boot from the CD.

Answer:Vista Black Screen (no safe mode or boot from disc)

Have you tried using the screen toggle? Most laptops are able to toggle the screen to an external monitor. Normally hold down the Fn key and hit F5 or F8 or something like that. When it boots it may be trying to switch it to an external monitor.

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I am unable to use on my Windows 7 Startup (Notebook NB520), the system's uninstall program to uninstall - a malware/virus.

I have searched on various forums for help and have tried running the malwarebytes anti-malware program which reported the virus files and according to the program has removed them. However I am still unable to uninstall

I found another tool ComboFix but this requires me to run Windows 7 startup in 'safe mode'.

I have 2 questions:
How to I invoke safe mode boot of my notebook?
Has anyone successfully remove or uninstall

Many thanks in advance.

Answer:NB520: Windows 7 Startup - how boot in safe mode boot and uninstall failure

As far as I know ?Safe mode? option is available if you open ?Advanced boot options? and you can do this if you use F8 at start-up. Have you already tried it?

Power your notebook on and press F8 several times.
To be honest I don?t have experience with this ? but if you will be able to start notebook in safe mode try to roll back OS few days back to see if the problem persists.
It helped me to fix one similar problem.

Check also
maybe it will help you.

Good luck.

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#1 Hi, basically this probem arose from nowhere. I came back from holiday 6 days ago and my pc took longer than i remember to boot. Only till i realised the next day and day after it was getting longer and some times not loading past the 'Windows' screen. Each time when it hasn't loaded fully, I turn it off and re-boot pressing F8 to get up safe mode, which doesn't work at all.
It gets stuck on '/avgdiseh' doesn't load past and will stay like that till turned off. Start up repair does absolutely nothing, it asks to do System restore which then errors and reboots, if i press cancel it stays on the 'Scanning' screen for hours.. (8 hours today)

#2 I've now seemed to run into another problem trying to boot from my CD drive. First time I loaded everything correctly got to 'install windows' screen clicked start up repair which did nothing. Ever since that windows won't detect my CD drive even though it opens and did read CD's.(watched a film on it the other day)

I've looked online and other people have had the same problems and clearly i haven't found a solution yet. I've tried cleaning the inside of my case, double checking connections, changing boot options. From what i've read its either a failed HDD, failed RAM (, or failed CD drive in the case of my second dilemma)

I'm just curious as to whether anyone can pin point what the problem is. If its an easy fix or whether it is possibl... Read more

Answer:Windows wont boot past Start up Screen, and won't boot safe mode

it's the one following avgdiseh that is the problem

d/load and run the h/drive makers diagnostic utility on the h/drive

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I recently have been infected with a Trojan style virus. Whenever I boot up my computer in Normal mode or Safe Mode I can not do anything. My wallpaper is there, but I cannot: Right-Click desktop, open Task Manager, or see my toolbar. When I try to open the Task Manager I get a message saying the administrator has locked out that feature. The same thing goes for safe mode.

I made a BART PE boot disk with the lastest McAfee Virus Scan tool off it. The tool found many viruses and removed them. I have run the scan multiple times and have found viruses but now when I run it I don't find any.

What should I do so I can boot my computer?
I know you get a post a minute about viruses and I thank you for your help.

Answer:Trojan Virus Dettering from Normal Boot up or Safe Mode Boot up

Welcome to Major Geeks!

I'm sorry but we cannot help you if you cannot at least bootup, login and then run programs especially if Task Manager is also disable. And when you add to it safe mode does not work either.....well it just leaves us with only one or two options.

1) You can post in the Software Forum and try to do a Repair if you have your CD.

2) You need to reinstall and again you will need your CD or a factory recovery CD or partition

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If I could get to a normal boot, I could run the usual suite of anti-malware software. But I can't get there. And when booting, my keyboard is blocked (it works fine mechanically) so I can't change the boot approach or launch Kaspersky.

Attached is the FRST.TXT file. At least I could run that.

What should I do next?

Answer:Can't boot into safe or normal mode, keyboard doesn't function during boot

Hi and welcome to the forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for this issue on this machine!
The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
If you don't know, stop and ask! Don't keep going on.
Please reply to this thread. Do not start a new topic.
Refrain from running self fixes as this will hinder the malware removal process.
It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to nece... Read more

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I have in my possession a hard drive with Windows XP Pro 64-bit. The OS resides on an NTFS file system partition of half of a 500 Gig hard drive. It is part of a custom built system and has had only been formatted once. This installation has been active for about six months. It did encounter a virus which infected the System Restore files and thus were cleared via safe mode. Since that time Safe Mode has been inaccessible. Consistently stopping at the acpitabl.dat file.

However, when booting Windows normally, the system boots with proper speed and with no apparent issues and continues to work for days on end.
It is only when booting into Safe Mode that any issues become apparent.

I am curious as to any solutions this fine community may have to offer. I received great information from the Hardware group and hope for the same here.

System hardware includes:
AMD Phenom Quad AM2+ Black Edition
Gigabyte MA790GP-UD4H
G.Skill Memory
Corsair 1000W PSU
Windows XP Pro x64

Answer:Safe Mode Boot Failure, Normal Boot Successful, Interesting.

Ignore the O/S, Worth A Look.Louis

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Good evening, one and all. I will try to include as much relevant info as possible:

trying to fix a toshiba satellite a135 for a friend. has vista (version unknown), and i have no idea if it has any SP, as I have yet to be able to get it to boot in anyway to a desktop. have not been able to get it to boot past the loading animation/copyright splash (goes to a blank screen instead of the desktop). safe mode /w networking was failing on a .sys entitled AVGIDSEH.sys. google got me to here: I made the USB version of the Rescue CD and changed all AVG*.sys to .bak as directed. thinking there was 6-7 files renamed in the specified file path. tried to reboot, still no advancement. did safe mode w/networking again and it now locks up at crcdisk.sys. at this point, i popped in a hiren's disc and got it to run Startup Repair since I don't have any kind of Vista disk laying around. I initiated the attempt about 2.5 hours ago and it doesnt look like its doing anything. i see no hdd activity lights and the progress bar looks like more of a sliding progression bar than one that is actually moving forward in progress.

really, really trying not to reformat. (she needs this due to academic papers she doesnt have backed up anywhere else, plus the standard media (music/pictures/etc)

also, when do I throw in the towel and attempt to cancel Startup Repair. I see a number of topics on the internet where SR s... Read more

Answer:Vista cannot boot, locks up on crcdisk.sys in safe mode boot attempt

ok sitrep: went to bed, woke up, Startup Repair is still running. Tried to cancel it, got a notification of "The current repair option cannot be cancelled". Does this mean its actually doing something or am I just wasting my time letting this run?

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I left my computer asleep. When I awoke it, it froze up, so I restarted it and it told me I had a disk boot failure, insert boot disk.

If I reboot, and press f8 to get a boot menu from the bios, I can select the drive that has windows on it.

If I do not intervene beyond this, it will boot to windows, but as soon as I login, it will show the task bar, but that's as far as it gets. The mouse will still move but beyond that I have no control, left or right click, ctrl, alt, del. Etc. The one light on the front of the case that usually blinks, remains on solid.

Sometimes after this stage if I reboot (with the button on the case), the drive that contains windows will not be recognized by the bios. It will simply say that sata connection is empty.

If I power the computer off, and wait a few seconds and turn it on, the drive will be displayed again. I then can press f8 to get the boot menu, and select the right drive, and this time I will press f8 to get the windows boot menu. I can select safe mode with networking, and boot up. I have been using windows on safe mode for over an hour and it runs fine.

I have run MSE, as well I downloaded AVG free, but I can only use the command line version in safe mode, which I did.

I am not sure what to check here. I was thinking the hard drive was failing, but then why am I able to run on safe mode for so long? Boot sector virus? Some other virus? What should I look for, and what can I do in safe mode, a lot of choices are dis... Read more

Answer:Disk boot failure, can launch to safe mode through boot menu

I would first Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

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Whats going on guys,
I have a Windows XP Professional Edition and i incurred a spyware virus on my PC, so i made a dumb decision by running MSCONFIG and changing my SAFEBOOT option, I did this because previously I couldn't even get into Safe Mode, it would load the files on the screen

and my CPU would reboot, i even tried the other Safe Mode options (command prompt, networking, etc.) I still couldnt accomplish logging into a Safe Mode. But I could still log into Windows Normally.

BUT Now (after changing my SAFEBOOT option in MSCONFIG, thinking i couldnt log into Safe Mode that way), I cannot even log into Windows XP (PERIOD.) Normally or via Safe Mode, Last Known Good Configuration, or any-other way. My CPU loads up and once it reaches the Windows XP Splash Screen it appears to be normally loading, then my screen goes blank and my system reboots, It reboots in an endless loop, i could leave this sucker on for a whole month and it would still be in an infinite boot loop between the start-up of the CPU and the Windows XP Splash

my problem is similar to this guy's


Before I get any suggestions....

Yes, I have a Windows Xp Recovery CD that i created using an .ISO image burning application.
Yes, I tried chkdsk /r
Yes, I changed by boot configuration in the Recovery Console using BOOTCFG. I'm aware the problem was ... Read more

Answer:XP won't boot past Splash Screen, wont boot in Safe Mode.

First thing I would do is back up your important Data now.

You don't reinstall XP from the recovery console?


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Hello !Yesterday, I did an update of the drivers and BIOS on my 20C600JHFR. Then I looked into the BIOS to see if there was any change or any new options.I saw that "safe boot" was disabled.As I only have Win 7 and an Ubuntu 14.04LTS  installed, both of which are signed, I decided to turn this on and give it a try.I was deeply surprised to see that Win 7 did not want to boot (it complains about a missing file, giving a path which is a mile long). Ubuntu went fine by the way ...Could you please tell me why this happens ? And what to do to remedy the problem ?Thanks a lot for your help !P.S.: The hard disk drive has been replaced and the laptop came back with a new bare install of Win 7 and EFI/GPT scheme installed. All I did was to downsize the Windows partition to free space for Ubuntu.


Go to Solution.

Answer:E540, BIOS 2.19 : Unable to boot windows in "safe boot mode"

By "safe boot" do you mean Secure Boot?  I wouldn't expect Windows 7 to boot in secure mode.

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After 2 wipe and re-installs vista still will not boot to normal mode. I just am so lost on what the problem could be, any help would be greatly appreciated.

Answer:After 2 Clean re-installs vista still won boot to normal mode but will boot to safe M

at what point exactly does the pc fail to boot? loading bars? does it bluescreen? reboot? we need much more info to help

there is a way to turn off the loading bars so we can see whats going on behind if thats the case , then you can let us know exactly whats written on screen when it [email protected] out this may help us determine which driver is loading and causing the crash

click start / all programs / then acessories and select run

type msconfig and hit return

click the BOOT tab

check the "os boot information" box

check "make all boot setting permanant" hit apply then ok

obviously you can do this in safe mode

then boot into windows and watch , take a pic if you have too

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I have been unable to log into safe mode for quite some time now. I was able to do this at one point in time and now when I go to log into safe mode for the purpose of doing a virus scan, it just restarts after I finish typing my password and trying to log in.

This is the main issue I was having. I assume a virus could of possibly caused this. Surprisingly I would think Avast would prevent from happening, however I did a regular scan in normal mode and nothing was found. However, it asked if I wanted to do a boot scan and several files were found at the end of the scan. I was able to move 3 to the chest, however the rest of them I could not repair, move to chest, or delete even.

Those 4 were located in the "C:\Windows\Installer" folder and were files

I've attempted doing things myself... So I am here now as a last resort to try something instead of just resetting computer back to factory settings.
The infection it found was called Win32:Malware-gen for the 4 I could do nothing with. The other's were Win32/Agent.KY which I moved to a chest.

Answer:Unable to boot in safe mode and Win32:Malware-gen found during Avast Boot scan

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to login to an infected user account, try using a different user account (if... Read more

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As the title suggests, I can get to the normal Windows login, but it freezes when booting to safe mode. I've never seen this before in 20 years. Any ideas?

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I really hope one of you fine people can help me out.

Last night I was browsing facebook and my computer froze up. I tried to reboot it and it wouldn't load pass the windows logo.

It will however let me get into Safe mode.

Here is what I have tried:

- Restore to earlier date: I do not have one created as I recently restored my computer to factory setting (about a week ago)
- Malware scan with Malwarebytes: nothing found
- Memory Check - looks good
- Chckdsk - all went well
- Startup repair - Gave me errors and couldn't fix the problem. here is what the log showed:

Any help would be super appreciated.. i am very frustrated with this right now :(


Answer:PC wont boot pass Windows logo. Will boot in safe mode. Error code given. Please help

Which CHKDSK did you perform? /F or /R?

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I got my ideapad in 2010 and it has worked fine up until very recently. It started acting buggy and having boot problems so I did a factory reset using the one key button 3 days ago. I moved some pictures and videos over from an external and installed an antivirus and now it will not boot at all.When starting normally, it will say that startup repair is needed and before the repair screen comes up it will blue screen and shut down. The same goes for getting into safe mode. Immediately after loading files it will blue screen and shut down.I wasn't concerned until I tried to reset to factory settings. It will not load the recovery menu at all but stays on the cute leaf background (longest I've waited for a response is 15 minutes).Is there anything else I can do aside from finding a bootable windows disc and calling it a day?

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I have a pc with Windows XP with SP2 installed. My computer has generally worked fine with little issues, but the other day Norton flagged up a virus issue. The virus was called Trojan.Patchep!inf, and couldn't be removed using Norton.

Naturally, I'd have posted this in the malware removal/HJT forum, but I'm now locked out of my system.

I need a way to be able to get into Windows before I can pull off any HJT logs or run any applications.

The issue I have, is when Windows is loading up. I turn on my computer, and Windows boots up until the scrollbar/loading page. The computer then automatically reboots, and the cycle continues until I just hold the off button to turn off the computer. I've entered the boot menu and attempted the reboot in Safe Mode, and also tried using last working configuration. This has no effect, and still results in the constant restarting of the system.

I don't have a Windows XP disc as it was pre-installed when I bought the computer.

For the time being I can boot from disc using Linux Ubuntu. I read about the virus that infected my system, which suggests that files such as winlogon are affected by the virus, which would explain my problems booting. Would it be possible to repair these files from Ubuntu, allowing me to boot the computer with Windows? I can then start a thread in the malware forum, posting HJT logs etc.

Thanks for any help,


Answer:Windows XP constantly restarts and won't boot - can't eve boot in Safe Mode

Try pressing F8 when the computers starting up, and in the menu where you can choose safemode, last known good config, etc... select "disable automatic restart on failure" and see if you get an error message at the point the computer usually restarts. If you do , post the error code on here!!

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My Lenovo G770 will not boot in normal or safe mode.  I usually escape out of the boot optimizer.  Today I let it run and it went to the "starting windows" screen with a brief startup of the windows 7 freezes for a second, then a quick flash of the bsod, then to the "windows error recovery page" giving me the option of "starting windows normally" or "Launch Startup Repair (recommended)."  Starting Windows Normally eventually brings me back to the same place repeating what I just stated above paragraph. When I launch the Startup Repair it "Cannot repair this computer automatically". So I go to view advanced options for system recovery and support. It brings me to 5 options:Startup Repair (we already tried this above)System Restore (unfortunately I didn't create any restore points)System Image Recovery (unfortunately I haven't created an image to recover)Windows Memory Diagnostic (no problems found-done several times)Command Prompt (don't know what I can do here except for remove a bad/corrupted driver which may be the problem, but I don't know the driver name that is associated with the boot optimizer...can anyone tell me this?)I've tried booting to safe mode in all of its incarnations and I can't even do repeats the same things as stated 7 animation briefly starts then locks up, flash of bsod, then the windows error recovery page. I've tried booting to last known good configuration (same thin... Read more

Answer:G770 won't boot normally or in safe mode... I suspect it has something to do with the boot optimizer

Could You post the exact error code? It will be something similar to 0x00000050. In the meantime, if You can boot to command prompt, type "chkdsk /f" (without the quotation marks of course). And, just to make sure - if You enter BIOS check if "SATA controller mode" (in "configuration" tab) is set to "AHCI". It rather would but let's make sure it's OK. If You bought Your machine with Windows installed You can always reinstall the OS via the OKR feature.

T60/T618895-W4M, UXGA, T9300, 8GB RAM, Vertex3, Intel 6300 Win8.1R61e 7649-W1Z, T7250, Intel 6300

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All it does is boot to startup repair. I am NOT willing to do a clean install of Win7x64! I have to much important stuff on this laptop and do not have enough space to store it on anything else.

Dell Inspiron 1545
4gb ram
500Gb Hdd

Answer:Dell Inspiron 1545 Won't boot into safe mode or boot at all.

If you have a lot of important stuff on the laptop then it's imperative you get an external hard drive large enough to hold it. Murphy's law will strike with vengeance if you don't. Back it up now before you lose it.

Once you have it backed up then you can try things to fix this. Until then you are risking your precious data.

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I have a Dell 6000 Inspiron laptop running Windows HP Home Edition.
I tried to boot up yesterday and got the following error message: lsass.exe - unable to locate component. Whe you hit enter you get another windows message that states: This application failed to start because LSARV.dd was not found. Reinstalling the application mayfix the problem. The issue here of course is: "I can't load any applications or an O/S because I can't get beyond this message. I tried to run diagnostics and got an error message that stated : st Short Status Test
Test Results: Fail
Error Code: 1000-1042
Status Byte = 80

Some things I found on the web said that I need to pull the hard drive, and take it somewhere that could install it on a machine that had anti-virus software that could clean the drive.

If anyone has any input on this it would be greatly appreciated. Thanks in advance for any and all help. Craig Murphy

Answer:Can't boot computer possible Sasser virus Can not boot in safe or any other mode

More than likely that resolution is correct, and what I would do.

You could try building a boot disk off of a working machine with this program though.

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I am running Windows XP, SP2 on a Gigabyte GA-P35C-DS3R with Intel Q6600 processor, 4Gb of RAM and 3 hard drives - 2 SATA (II) and one IDE (the SATAs are not in RAID).

It first arose after having left the computer on over night and returning to find it frozen. It required a complete power off. Upon rebooting there are the usual options - start windows normally, last known good config, and the 3 safe mode options.

When trying either start normally or with last known good config, it brings up the familiar windows logo boot screen, then after a short while, reboots itself.

If trying one of the safe mode boot options, it goes through all the usual driver loads, and stops at JGOGO.sys, with the message 'Press Esc to cancel loading sptd.sys'. If I press escape, this message clears, the system hangs, and reboots itself. It I don't press escape, after a short while the message disappears, and a reboot happens.

I have tried a number of solutions to this problem - I have 3 hard drives, with XP running off one of the SATA drives. The IDE is currently empty and the other SATA holds media. I have tried running windows restore console and doing a CHKDSK /R on all disks. The boot hard drive has an 'unrecoverable error' on it, as did the other sata drive but that apparently disappeared after a second run of CHKDSK /R. After having run the CHKDSK on the drives, the system amazingly managed to boot fine, however, at the next reboot the problem reoccured. I have tried sw... Read more

Answer:System Will Not Boot - Safe Mode Boot Hangs At Jgogo.sys

One site said replacing the SATA cable solved the problem

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Windows 7 Update Boot Error

Maybe this should be under Windows update problems, however I'm not positive that it is an update problem. I have no clue why this is happening. I am running windows 7 64

My computer has been trying to do a system update for awhile. I would shut down the computer. Then upon boot up the computer would try to install the files. When windows would load, the load would fail and the computer would restart. Then the computer would remove the changes and reboot. Finally the computer would boot normally only to still need an update (obviously).

Today the computer is booting up getting to the windows loading screen only to cause the computer to "reboot". The problem is the computer will never reboot from here. Currently to access the computer I have to enter in through safe mode. There seems to be an error with the windows update software. I run Windows Update Trouble shoot and Error pop up that cannot be fixed.

Windows Update
Publisher details
Issues found
Repair Windows Update components
Repair Windows Update components
Repairing Windows Update components frequently resolves common Windows Update errors
Not fixed
Windows Update components must be repaired
Potential issues that were checked
Repair default Windows Update locations
Repair default Windows Update locations
Change Windows Update locations to Windows default settings
Issue not present
Issues found
Detection details
Repair Windows Update compo... Read more

Answer:Windows 7 Update Boot Error Can only Boot in Safe Mode now

Boot into System Recovery Options to run Startup Repair repeatedly.

It should offer to System Restore. If not and it won't start Win7, boot back in to manually System Restore to before the problem began, working backward.

Otherwise start working through these steps for Troubleshooting Windows 7 Failure to Start
reporting back results.

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Hi all,To start, here are my system specs:OS: XP Pro SP2Motherboard: Asus SLI DeluxeProcessor: AMD Opteron 170 dual coreRAM: 1 gig (2 sticks) OCZGraphics: XFX Geforce 7800Audio: Creative X-FIHDD: SATA WD 200gig and an old IDE WD 120 (old install of XP Home)CD: Plextor DVD ROM, CD-RWBSOD Message (just the codes):STOP: 0x0000007E (0xC0000005, 0xF630D42A, 0xF79EE1A4, 0xF79EDEA0)I've got what probably isn't too odd of an issue, but with some strange caveats. As the title states, the system will not boot regularly. I was able to boot into safe mode immediately after the first occurrence and check a few things (including disabling the auto reboot so I could see the BSOD).  After a few attempts at correcting the issue with roll backs via safe mode (Last Known option just repeated the error), the system will now no longer boot into even safe mode. This all started after an attempted display driver update. One of the odd things about this situation is that the system required me to boot from the XP CD (I believe it was a conflict/issue with having the newer XP Pro SATA drive and the XP Home IDE in the same system, but I never got around to wiping everything out and starting fresh). The second funky thing that comes up from all of that is when I try to do a XP Repair from a direct CD boot, I only have the D: drive (my cd drive) as a repairable option.  My options in and of themselves seem limited I am sure. I know I can just go for broke and do a complete re-install... Read more

Answer:XP Pro will not boot correctly, roll back and cannot boot into safe mode

Start with HD diagnostic: System Memory:

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I recently have been infected with a virus. It installed along with another program I was installing. Whenever I boot up my computer in Normal mode or Safe Mode I can not do anything. My wallpaper is there, but I cannot: Right-Click desktop, open Task Manager, or see my toolbar. When I try to open the Task Manager I get a message saying:"task manager has been disabled by your administrator." The same thing happens when I try to boot up in safe mode.

I made a BART PE boot disk with the lastest McAfee Virus Scan tool off it. The tool found many viruses and removed them. I have run the scan multiple times and have found viruses but now when I run it I don't find any.

My computer still won't boot where I can access it. What should I do so I can boot my computer?

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I was playing a shockwave game on my computer while being extremely lazy, and apparently the housework Gods have decided to punish me.

The Vista laptop was unplugged, running off a battery, and ran out of power.

I plugged it back in, but it wouldn't restart until I unplugged it and took out the battery for a minute.

It then gave me a blackscreen that said it needed to check its disc, so I allowed it to do so. I wandered away from it, and when I came back the "Users" screen was up. But it was frozen, so I rebooted (hard boot required)....

THe next time I was able to get into my User Account, but it froze while loading my anti-virus software.

So, I rebooted, and it ran the whole CHKDSK routine again, and it froze at the user screen.

SO, I rebooted again, this time in safe mode, and it froze at the user screen.

So, I rebooted again, and again in Safe Mode, and made it into my User Account this time.

What should I do now?

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I have 2 machines with boot problems; 1) a nasty virus has infected the MBR so its just a twilight screen, and 2) it attempts to boot but times out and asks for recovery steps.

The second machine will not recover or repair the affected area and it will not boot in safe mode. Are these machines candidates for Super Grub disk, or is there a abridged repair program to download to enable these machines to reboot...? These are both Acer laptops.

Thanks for any direction that can be offered. There are multiple boot options in the BIOS, is there a straightforward solution to the problems...? Thanks

Answer:Unable to boot Windows Vista, and will not boot in safe mode

schuss8899 said:

I have 2 machines with boot problems; 1) a nasty virus has infected the MBR so its just a twilight screen, and 2) it attempts to boot but times out and asks for recovery steps.

The second machine will not recover or repair the affected area and it will not boot in safe mode. Are these machines candidates for Super Grub disk, or is there a abridged repair program to download to enable these machines to reboot...? These are both Acer laptops.

Thanks for any direction that can be offered. There are multiple boot options in the BIOS, is there a straightforward solution to the problems...? ThanksClick to expand...

The instructions on this page should help with the MBR issue. It will require an install DVD. On the second machine, it seems you need to do a clean install of Vista.

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I have a desktop Windows 10 x64 machine that's been working fine for months/years. It was automatically updated from Win7 last year.

This morning I replaced the 2x4GB DDR3 memory with 2x8GB DDR3. This seemed to work though for some reason it works at 800MHz instead of the 1600MHz that the memory supports. The BIOS shows mem freq 1600 as expected. But this is the smaller issue. The PC worked booted fine.

When everything seemed to working as expected, I was still bothered by the slow startup and login times. Now with 16GB I had expected these times to improve.
I installed Windows SDK performance recording tool and set it to record the boot sequence and restarted the PC.

Windows failed to boot twice (UNEXPECTED KERNEL MODE TRAP) and went into the auto diagnostic repair mode. Restore just spins until I lose patience. I did manage to boot in safe mode and disable the recording. It did not help.

Running sfc/scannow "did not find any integrity violations".

I also managed to uninstall the Windows SDK/Perf Rec (by restarting the MSI service) - to no avail.

I ran the Windows memory test, but when it's done it reboots, the reboot fails, and I never did see the results.

I replaced the new RAM with the original ones, but this did not make any difference (BIOS setting are as they were originally).

I'm totally stumped!!

Please advise,


Answer:Windows 10 Fails Regular Boot, Safe Mode boot OK

Hello adish and welcome to TenForums

The recent crashes are all suggesting the ESET driver eamonm.sys might be a factor.

BugCheck 1000007F, {8, ffff84001fc88b30, ffff840020108000, fffff8019ea3b196}

*** WARNING: Unable to verify timestamp for eamonm.sys
*** ERROR: Module load completed but symbols could not be loaded for eamonm.sys

Try uninstalling the ESET remote admin software and see if this helps.

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I am new to this - but I guess I'll learn fast.I have trouble booting up. Have done a HijackThis scan and this is the result.

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:


Answer:Doesn't boot past XP Screen.But can boot into Safe Mode-HELP

post your system specs including the power supply details from the label on the side
in safe mode go to the device manager and see if there is any yellow alongside of anything
if there is click on it's listing and see what it says is wrong
you can also try tapping f8 when booting and from the boot options try
last known good configuration
also try a system restore to an earlier date when everything was running ok
to submit a hijack log in the hijack log help forum follow the 5 steps here
at this stage i don't think a hijack log is warranted

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Hi,Im trying to add Safe Mode to my boot option list so that i can always get to it (i know ull say "just press F8, but ive had an experience where this didnt work, so i want a rock solid way of getting to it).I have edited my boot.ini to look like this...[boot loader];timeout=30default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS[operating systems]multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows XP Media Center Edition" /fastdetect /NoExecute=OptInmulti(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows XP Media Center Edition Safe Mode " /fastdetect /NoExecute=OptIn/safemode:minimal /sos /bootlogLook ok? I have sent a copy of the original boot.ini to a floppy in case it goes pear shaped, but i am worried that my tweaking will make the system unbootable. Please have a check over it.Thanks

Answer:Adding Safe Mode to boot option, edit boot.ini

any ideas...?

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Hello,I can boot into safe mode then (usually) last known good configuration will boot normally. I've found several threads on topic with varying results.Dell Inspirion 530 32bitVista Home Premium SP 2Problem began after a boot up resulted in all short cuts on desktop shrunken in size, a later boot scrambled their order as well. launched windows also became erratic (not launching in full size and in various placements on screen.)After fiddling with resolutions and font sizing options to no satistactory end, began re-boots. Generally after the load bar and vista logo/chime I'd get a blank/black screen. Sometimes with cursor.I tried various options in safe mode, repair showed nothing. System restore did not fix problem. Last good config usually (but not every time) would result in proper boot, but still have sizing issues. Video drivers checked as ok. I ran MacAfee and Malwarebytes no problemsDon't know if this is related, but I seemed to have developed upload issues after "upgrading" to IE8, which never seemed to be quite right. During this process I've gone back to IE7, but still can't upload (I'll put this to a separate topic).Here is a BSOD file following instuctions from ==================================================Dump File : Mini081510-01.dmpCrash Time : 8/15/2010 10:44:16 AMBug Check String : Bug Check Code : 0xc0000218Parameter 1 : 0x8ce64dd8Parameter 2 ... Read more

Answer:Can't boot normally, Safe Mode will boot, then usually last known config works

Do you have your Vista CD, or can you boot into the recovery console?Try this link...Dell Vista Repair

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I'm having an issue with a SSD which I put into a different laptop, and now whenever I try to boot I get a INACCESSIBLE BOOT DEVICE BSOD, even in safe mode.

The following is what has happened so far. I just purchased a laptop to replace my main laptop, and I removed the SSD from my old laptop and put it in the new one. I was expecting Windows to install the needed new drivers when booting and then continue to boot to Windows, which is what happened the last two times I put the SSD into a different computer. However, instead of this, I was met with a BAD POOL HEADER BSOD, when I tried to boot Windows. I was also unable to boot into Safe Mode, as I was getting a PAGE FAULT IN NONPAGED AREA BSOD.

I was getting the same BSOD in Safe Mode on the previous laptop, but it was always booting fine when booting normally.

I've taken a number of steps to try and resolve the BSOD, without any success. I did a system backup with Todo Backup, and then restored it to the SSD using the System Transfer restore, which is designed to do a restore to dissimilar hardware. This made no difference. I also tried doing an In-Place Upgrade on the original laptop, and I planned to put the SSD in the new laptop again after the first reboot. But, the In-Place Upgrade always fails a few seconds after Windows Setup informs me it will reboot shortly. I tried the following to get the upgrade to work. I did a clean boot. I did a clean uninstall of my antivirus (I ran the uninstaller, followed by ... Read more

Answer:Can't boot, not even in safe mode due to INACCESSIBLE BOOT DEVICE

This bug check indicates that the Microsoft Windows operating system has lost access to the system partition during startup.

Was the windows 10 version the same on the new laptop as the version you were using on the SSD in the old laptop? I'm guessing there might be a conflict somewhere?

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Dell XPS 8500 Won't boot into safe mode or boot at all. i tried to run DELL diagnostics but the whole PC just went dead halfway.

pl advise. thanks!

Answer:Dell XPS 8500 Won't boot into safe mode or boot at all.


I am no geek or expert (just another home user).
But if you can't even get into the F12 Dell diagnostics, it sounds like catastrophic hardware failure.

But you might try this tutorial:
Windows 7: Troubleshooting Windows 7 Failure to Boot

Is it under warranty?

Hope this helps,

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WinXP sp3 will not boot. Black screen where Win logo should go after post. In safe mode boot, stops after 3rd item loaded.

Found on the net may be due to MS update or virus, but cannot find confirmed fix. User confirmed MS update occurred on shut down last night and that she got a virus notice before calling me. Another forum suggested chkdsk /p/r, but did not fix. Tried reseating ram and hdd data cable.

This is the 4th workstation I have had to do grave emergency work to this week. Any suggestions to get this back online would be GREATLY appreciated!

Answer:Won't boot, safe mode boot stops at kdcom

System and manufacturer?

You've checked the system manufacturer's website...for possible solutions when the system fails to boot properly?

I know that HP routinely provides such for their systems and I suspect that most do.


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since a big update, my PC Won't boot up, and the odd occasion it hangs on the picture screen. So is there a way I can boot the PC up in safe safe mode so I could try and sort the issue.

Answer:Windows 10 boot in safe mode, PC wont boot up

If you start the pc normally then shut it down by holding in the start button. Do that 3 or 4 times and another page should open up giving you different ways of sorting it. I believe safe mode is one of those ways.

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My HP media center running XP Media Center sp2 (nearly the same as xp pro) was working well, then one day stopped booting. I can get the machine to boot using safe mode with networking and then tried msconfig and selected Diagnostic Startup to get a clean start. This still won't boot properly.

Note in Safe Mode I tried to run sfc /scannow but it would not run because the RPC server was not available. tried to run sfc /scanonce, but I don't think iti is working either.

Any ideas on how I can determine what the problem is? (I have run chkdsk, and it found an area that it repaired, but I don't know where that was.)

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A guy I work with brought me a HP Pavilion Laptop that was running Windows XP until he shut it down and could not get it to boot back up. I have tried to get it to boot in every way I can think of:
Booting normally or with the last known good config ends at a black screen before windows splash load screen starts.
Booting in safe mode stops at a line that reads "multi(0)disk(0)rddisk(0)partition(1)\Windows\system32\DRIVERS\AVGIDSEH.Sys"
and when booting from the disk it stops at the Windows Setup blue screen that reads starting windows at the bottom of the screen after it loads the setup files, it never gets to the point that I can do anything.
Looking for any help that I can get to solve this problem and get this PC up and running again.

Answer:Windows XP will not boot from HHD, boot Disk or in safe mode.

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I did this action as I was trying to get into the safe Mode, but my computer wasn't allowing me to do so. So I did:
"the BOOT.INI tab, Check the "/SAFEBOOT" option, and then click OK" in the MISCONFIG cmd prompt area.

My computer got infected or hit by the "Trojan-Spy.Win32.GreenScreen"

I read that I had to go into safe mode to safely remove the exe files and folder.

When I tried to go into the SafeMode, it wouldn't, it kept coming back to the SafeMode, Start Normally, Start in last known... screen.

So with some reseach I did the above action, but it still won't let me into the SafeMode, and now it won't let me out, so i can go back and stop this action.
Help? I can't lose my files... they are all I have in life.

I have the Start-up and recovery cd's, but this will set my computer back to manufacture mode, which means I lose it all.
anything I'm missing. I just want to be able to boot back so I can get a RUN screen and go and and stop this.

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I've been working on my In-Law's Toshiba laptop with XP Home SP3. I just spent over a week working with a very helpful member in another part of the forum cleaning dozens upon dozens of viruses & rootkits off the computer. I was at the Microsoft site & tried to run their Live One Care and first it required me to take McAfee off the computer & then half way through the install of the Live One Care all the IE windows closed. I didn't get any sort of errors, it just closed. When I tried to open IE again, I got an error saying it could not access it & I may not have permissions (screen shot attached) I uninstalled the Live One Care but still got the same error. So I uninstalled IE7 & tried to reinstall it. It runs through set up then tells me it didn't install properly & I need to restart & then follow the trouble shooting link it put on the desktop. I restart, but when I click on the link, I get the same error again. I read that if you already have SP3, you have to uninstall it before you can reinstall IE, so I tried that, but still get the same error. I also cannot reboot in Safe Mode. I don't have the slightest clue as to what to do next! PLEASE HELP!!?!?!

Answer:Cannot boot in Safe Mode, Cannot install IE

I've read your other post. I suspect you still have a rootkitThere's a new variant out that is a killer Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.The HJT team is very busy and it will take awhile to get to your postPlease be patient and good luck

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I had been working with someone in a different section of the forum and I was told to look here for further assistance. Here's the other post if you'd like to see what's been done thus far... ran the DDS, but when I try to run Root Repeal, first I get an error saying there isn't enough virtual memory, then I get a window saying "TpwrTray.exe" "Cannot load PowrProf.dll" The dialog box for Root Repeal says "initializing, please wait..." and it just sits there forever. The computer is completely locked up at that point & I have to hard kill it to get out of it. I've tried increasing the virtual memory setting and running it again, but I get the same error. Thanks in advance for any assistance you may be able to lend!!DDS (Ver_09-07-30.01) - NTFSx86 Run by CINDY at 21:01:20.72 on Tue 09/15/2009Internet Explorer: 7.0.5730.13Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.479.158 [GMT -4:00]============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEsvchost.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\System32\DRIVERS\CDANTSRV.EXEC:\WINDOWS\System32\DVDRAMSV.exeC:\Program Files\Analog Devices\SoundMAX\SMAgent.exeC:\WINDOWS\System32\svchost.exe -k imgsvcC:\WINDOWS\system32\wscntfy... Read more

Answer:Cannot boot in safe mode, cannot install IE

Please visit the following link and use the instructions there to post a ComboFix log as a reply to this topic: running ComboFix, please post the ComboFix log as a reply to this

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I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

Answer:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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Really weird issue. My computer locked up and restarted when I was playing Battlefield 3, not sure why. Then it didn't want to boot up for some reason. Eventually I got an error message about a disk i/o error. I assume this is due to a corrupted USB that was connected to the PC. When I removed that I was able to boot into normal mode, but not into safe mode. I didn't like this, so I went msconfig -> boot -> Safe Boot. And now every time I try to boot, no matter whether I select normal or safe mode, it tries to boot into safe mode and fails.

It gives me the menu, shows a screen loading all the system files and then says "Booting in safemode - Minimal Services". Then my monitor says "no signal" and remains black. Things are still plugged in - tapping numkey makes the light go on and off on the keyboard - but I can't actually DO anything. And now there's no way I can see to boot into normal mode.

What do I do?

Answer:Windows 7 won't boot into safe mode, WILL boot into normal mode

I just tried putting in the Windows Install disc, to try and launch the Recovery Console, but I only got 4 options on the boot up screen. 3 variations of safe mode and one "start normally" (which due to my msconfig edits means safe mode, minimal). Tried downloading a W7 64bit repair disc ISO, burnt that.. same deal.

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Dell Inspiron Lap Top,

Have problem with Starting will Only Start from Pull out power cord replug, push start button then,

advances to Black screen for safe mode choice, will not boot into any mode at all !!

Will not run restore Disc !!

Please help if you have a tip on how to restart or get the Restore disc to run.

BTW, . .
The Power Adapter is un attached, . apparently has been used with head mic,
is it possible that this fits into the mystery ?

Answer:BSOD Can Not Boot into Safe Mode,No Nothing !!

Quick google search brings me here: it out.

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I'm not sure if it's an infection or something software related. Anyway, here is my HJT log. Thanks in advance.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:52:40 PM, on 9/15/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v8.00 (8.00.6001.18813)Boot mode: Safe mode with network supportRunning processes:C:\Windows\Explorer.EXEC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Softw... Read more

Answer:Getting BSOD, can boot into safe mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.??If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine.??Please perform the following scan:Download DDS by sUBs from one of the following links.??Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool.??No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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I've read the instructions for posting on the BSOD issues, but am unsure how to proceed since I can only get my laptop to boot in SafeMode with CMD prompt. Any other method of boot has resulted in fairly immediate BSOD that includes DRIVER_IRQL_NOT_LESS_OR_EQUAL.

Via SafeMode with CMD prompt, I entered sfc /scannow, (per How to repair the operating system and how to restore the operating system configuration to an earlier point in time in Windows Vista) and restored my system to yesterday, when all was fine.

However, the restore resolved nothing. Is there any way I can post pertinent information without being able to run any .exe programs, or how can I follow the instructions for posting to this thread with using the cmd prompt?

I'm obviously a tech novice with just enough skills to Google solutions and the patience to wade through scores of old postings on various forums, so please go gentle on me.

Optimistically, Lisa in Indiana

Answer:BSOD but can't even boot into Safe Mode

Was anything installed or updated prior to getting these blue screens?

If there's another machine you can use I would try to burn a CD with a hard drive diagnostic and another one with Memtest86+ to see if it's the drive or the RAM.

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I reinstalled windows media player and the accessories and utilities via the XP disk. Then I went to play a video on Windows Media Player and I got a blue screen that said it needed to update and to download now. I clicked on it and immediately it went into a BSOD. Now when I try to boot into safe mode I get the Page Fault in Nonpaged area and when I try to boot up in normal mode or last known good configuration I get the IRQL Less or Equal error. I copied down the entire code thing at the bottom of the BSOD and this is what i got 0X0000000A, 0x00000000, 0x0000001C, 0x000000001, 0x804FB03C

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I am having some driver problems which blue screens me out of regular XP. So naturally I go into safemode and uninstall the driver right? Well it won't let me boot into safemode with f8. I am at a loss where, and I don't know what to do. Can anyone help?

Windows XP Home (32bit; I know but I don't have money for 64 xp/vista/7)
4gb ddr2 1066
intel cor2 775

Answer:BSOD (cant boot into safe mode)

Any error messages?

System manufacturer and model?

Why do you think it's a driver problem...and not malware?


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- x86 (32-bit) or x64 ? x64
- the original installed OS on the system? Yes
- an OEM or full retail version? Full - What is the age of system (hardware)? 2-3 years
- What is the age of OS installation (have you re-installed the OS?) 2-3 years

I don't know how to supply the info dumps when It crashes right after booting as well as in safe mode. It started last night with a random one and now it does it within 30sec to a min after booting, sometimes while booting. I didn't install / download / change anything new within the past few days. And I was on youtube, fantasy baseball and itunes when it first happened.... So I really don't know where to start as far as fixing it. Any help is appreciated.

I've gotten these BSOD errors and some more:

Pen List Corrupt
Irql not less or equal

Answer:BSOD right after boot, even in Safe Mode

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP
We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\M... Read more

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I've had the BSOD on my PC (Windows XP Dimension 3100) for about a month. When I follow the instructions it gives me to get rid of the error, the PC doesn't boot up at all, not even in safe mode or anything. I've tried googling the error but I seem to need to be in safe mode on the administrator account for those solutions to happen. Any solutions? The error code is "0x000000ED". Thx.

Answer:BSOD - PC won't boot in safe mode!

Hello and welcomet to TSF.

Bugcheck 0xED = UNMOUNTABLE_BOOT_VOLUME. Perhaps there's an issue with the hard drive or MBR. Test the hard drive by following the instructions here: HD Diagnostic

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Hi all,

for the past 2 days i cannot log in normally in my windows 7.

Only in safe mode (without networking)

I am not lazy and i have read a lot.
But it seems i cannot fix the pc without your help.

I have read here the thread about how to post and says that i should attach the dump file.Well i have it attached. (the minidump.If another is needed please tell me and i will do it asap)

Also says to use the sf diagnostic tool.I have it attached.Run it while in safe mode.

I have attached the mini dump renamed as 011313-21481-01.txt.You have to rename it to .tmp because the forum here does not allow me to uploadIf another dump is needed please tell me and i will do asap.

I also have attached the file from the tool bluescreenview in case someone is more familiar with.

If someone else need something else pls tell me and i will do it asap.

Up to now i have tried:
System restore -failed
Repair windows -failed (cannot fix problem)
Repair windows from install disk (no sp1) -failed (says no problem with boot)
Repair windows from install disk (with sp1) -failed (says no problem with boot)
chkdsk -failed (it says is in use and schedule it for next boot but doesnt happen since i get the bsod)
tried to upgrade my windows 7 to sp1 from dvd -failed because says that i should start normally and then run setup from dvd.
tried to upgrade my windows 7 from windows dvd (without sp1) failed for the same reason as above.
which is not possible since i get the bsod.Right now i am reading around... Read more

Answer:Bsod boot only in safe mode

You may zip any file needed and upload as long as each is less than 8GB.
Some hardware tests to run.

Graphics card:
Video Card Stress Test with Furmark

Hard drive(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools

RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+

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I would appreciate any input about this problem.

My set up is or was dual boot Windows 7 rc712 x64 and vista x64 on 2 partitions on the same drive. Suddenly bsod and looped rebooting with windows 7 and I can't even load windows 7 in safe mode. This ocurred after a video crashed in windows 7. I could not load safe mode but I could load vista x64 reguarly(it was a fresh OS I never used). I did a windows 7 upgrade install over the vista when I meant to reinstall on the windows 7.

I had tried to boot from windows 7 disk and couldn't repair the old windows 7 installation. How do I get back to my original windows 7?

Some other babkground info. Prior to all this but maybe unrelated were dreaded nvlddmkm.sys errors even after fresh installs of windows. This error was under my old 32 bit vista right after I changed video cards and occured after windows loads or windows media player opens. My solution was reinstall windows thus I upgraded to windows 7. My orginal windows 7 custom install(not upgrade) still had some errors though not as many errors and I could boot into safe mode, shut down, then everything was back to normal until the next error. XFX(my video card manufacturer thinks it is a software driver issue and not hardware)

Here is the text file created shortly after my first bsod.

Video hardware error
6/28/2009 8:56 PM
Not Reported
A problem with your video hardware caused Windows to stop working correctly.
Problem... Read more

Answer:BSOD - Cant boot into safe mode

Welcome to the sevenforums! cjm18

I think one of the main problems you are having now with that error is from it being a generic error and not a hardware problem. That file name comes up a lot when someone is running an NVida card while those running ATI cards run into the same with a different file name provided. "atikmdag stopped responding" is also what someone was taking note on at nvlddmkm stopped responding and has recovered.

Since the first 7 install was problematic you may simply seen a bad install that needed to be replaced or something simply didn't go on fully. For insuring the best results you may not like the answer depending on how you have the Vista/7 dual boot set up. Which version is on the first primary?

If 7 was installed onto the second primary with the 64bit Vista on the first the solution would be reformatting the 7 primary for a totally clean install of 7 to avoid passing on the problems from the present installation seeing a brand new registry to work with as well. It would seem the present installation is loaded down with headaches you want to get rid of rather then to continue on with.

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My computer is crashing every few minutes. It is a wonder how I got this post up. I received a cache manager bsod as well as a mfehidk.sys bsod. I have also received multiple errors.

Here are today's event id 41 bug check errors
BugcheckCode 52
BugcheckParameter1 0x50853
BugcheckParameter2 0xfffff880031b66c8
BugcheckParameter3 0xfffff880031b5f20
BugcheckParameter4 0xfffff800032d4ec5
SleepInProgress false
PowerButtonTimestamp 0
BugcheckCode 59
BugcheckParameter1 0xc0000005
BugcheckParameter2 0xfffff800035d41b2
BugcheckParameter3 0xfffff88008cb4fe0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
BugcheckCode 30
BugcheckParameter1 0xffffffffc0000005
BugcheckParameter2 0xfffff880010984f0
BugcheckParameter3 0x0
BugcheckParameter4 0xffffffffffffffff
SleepInProgress false
PowerButtonTimestamp 0
BugcheckCode 80
BugcheckParameter1 0xfffff6fb3ffffade
BugcheckParameter2 0x1
BugcheckParameter3 0xfffff80002676f97
BugcheckParameter4 0x5
SleepInProgress false
PowerButtonTimestamp 0
- EventData
BugcheckCode 59
BugcheckParameter1 0xc0000005
BugcheckParameter2 0xfffff80003282ec5
BugcheckParameter3 0xfffff8800941f790
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
BugcheckCode 59
BugcheckParameter1 0xc0000005
BugcheckParameter2 0xfffff8000328a3e4
BugcheckParameter3 0xfffff880027e5fa0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

I have... Read more

Answer:BSOD on boot up and in safe mode

Welcome to SevenForums

Please upload your msinfo32.nfo file. To get this:

1. Click on the Start
2. Type msinfo32 into the Search programs and files box
3. When it opens, go to File, Save
4. Save as msinfo32.nfo and save in a place you will remember
5. Let it finish the process of gathering and saving the system info
6. Right click the .nfo file, click send to compressed (zipped) folder
7. Upload the .zip file here

mfehidk.sys = McAfee.

McAfee is a frequent cause of BSODs. Please uninstall it using its removal toolMcAfee Removal Tool - McAfee Uninstaller
Recommended antivirus program for Windows 7 based on stability compared to others:- Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - The Free version
Good and Free system security combination.
Do not start the free trial of Malware Bytes; remember to deselect that option when promptedRun a full scan with both (separately) once downloaded, installed and updated

Await the msinfo file

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Win7 Home Premium.
After uninstalling Norton 360, it requested a restart, then Blue Screened with error

Won't boot in normal or any safe mode, so no chance of running anything in Windows or checking drivers.
Cannot save or post a dump file.

Answer:BSOD - W7 - won't boot even in safe mode

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Then run Startup Repair at least 3 times from the installation disk (or from here: Download Windows 7 System Recovery Discs — The NeoSmart Files )
If that doesn't work, then try "bootrec /fixmbr" and "bootrec /fixboot" at the Command Prompt.

This presumes that your system isn't infected. If it is infected, you'll have to remove the infection first. I'd suggest posting over in the Security forums for assistance with using a rescue disk to remove viruses: System Security - Windows 7 Forums

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I gave my buddie's computer a major overhaul, i replaced the mobo, cpu, vid card and memory.

When i boot up, it passes the POST,-->

Norton GoBack starts with the prompt "press spacebar to use norton goback",-->

I then see the faintest glint of the Windows loading screen..-->

but right after that, i see the faintest glint of the BSOD-->

Then the computer reboots--^

No other mode of windows works, memtest shows good ram, Knoppix loads without problem, so im ruling out the cpu and mobo as well. Tried different vid cards and keyboards, so im ruling out hardware.

My first order of buisness is to try to replace whatever corrupted file is causing windows to crash. or just repair the installation from the XPpro disk

If i cant figure that out, ill do a fresh install.

Any suggestions?

Answer:BSOD on boot, no safe mode

If you didn't do anything to prepare the os for a major hardware transplant, such as sysprep, you'll likely find the best solution is a fresh install, which in my opinion is the best option.
I always prefer a nice clean install on a "new" machine.

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Last couple of weeks have noticed that it takes longer to access directories on my hard drives (both internal and USB). Could take up to a minute to access a directory.

Then Last night the laptop started the following.

- Boots to the Windows Loading screen and sits for a few mins.

Have tried Safe Mode and the following happens (regardless of whether I try safe mode command prompt of ordinary).

- Loads the Loading Windows Files page
- Gets to Loaded: \Windows\system32\DRIVERS\CLASSPNP.SYS and hangs
- A few mins later get BSOD Error = UNMOUNTABLE_BOOT_VOLUME

Have tried recovery mode but following happens.

- Takes a few mins but boots to the screen with the leaf and bird in right side, cursor in middle. No window / Menu appears although I can move the mouse.
- Sits here for even (have left it for 1 hour and same issue.

I desperately need to access the drive to get some data off and then am happy to wipe.

Any ideas?

Answer:BSOD on boot even in Safe Mode

Startup Repair

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My Toshiba satellite will only boot in safe mode tried sfc/scannow getting this message

Windows resource protection found corrupt files but was unable to fix some of them.

I've tried a system restore but that wasnt very successful either, if I uploaded the CBS log of the scan could someone try help me with the problem. Thanks

Answer:BSOD when trying to boot in normal mode, safe mode works fine

You may need to run SFC up to 3 times for it to have a chance to repair all files.

If it won't then you can consider a Repair Install.

However be aware that factory preinstalled Win7 is one of the worst possible installs of Win7 one can have, larded with bloatware and duplicate utilties that intefere with better versions built into Win7. So I would strongly consider doing the vastly superior Clean Reinstall - Factory OEM Windows 7.

If you decide to try to repair you can also capture the BSOD file and post it up for one of our BSOD analysts as shown here: Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums

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This morning we had a power outage and when I turned my computer back on, it would not boot. I tried several times to hard boot, with no luck. Then I tried safe mode. Ran an antivirus scan and it showed malware and several infections which it cleaned. The computer still would not boot normally. I then ran chkdsk, still would not boot normally. I have ran malware bytes, registry repair and the registry defrag program as well as done a disk clean up. It still will not boot in normal mode.
Since my last problems that you helped me with, I have upgraded to a broadband internet connection and have a home network. The 2 other computers on the network are fine.
A week ago, I had purchased Avast internet security and had problems immediately. It would not allow me to connect to the internet. That was uninstalled and I went back to the free Avast antivirus, Zone alarm and Spyware blaster. I was very unhappy with Avast customer service and support iYogi and decided I did not want Avast on my computer at all. I have since downloaded PC tools free antivirus. Once I have my computer operational again, I am open to suggestions.
Fortunately, I did not change anything on the other 2 computers. Just mine.
Running Windows XP 3 .
Thank you.

Answer:[SOLVED] computer will not boot except in safe mode or safe mode with networking.

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

the outage may have damaged the psu

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HI GUYS. I badly need help. My PC is acting weird. The symptoms are enumerated below. Suggestions are very much welcome. I found a similar thread with almost the exact symptoms. The guy found a solution. I am really hope I'll find mine. Please do take time to read my post.

I first found out about the infection about two days after the internet connection at home was restored.(My provider had a routine maintenance check up for the lines in my neighborhood.) I can't really say when is the exact date of the attack. So here is a list of symptoms of the infection/attack?.

1. McAfee anti virus stopped working.

2. Can't install anti virus. Tried to install other anti virus. The list includes AVG, Kaspersky, and Nod 32 but all failed.

3. The IE and opera browsers does not work but firefox is fine.

4. Can't connect to Yahoo! Messenger. Prompts a message telling to try again. Every time I do, it prompts the message again.

5. Can't boot in safe mode. When I try to boot in safe mode, it loads all the drivers and reboots again. Normal mode is fine.


Note: Since my pc is sooooooooo slow, I reformatted my pc hoping the problem would go away. Unfortunately, it didn't do anything good with regards to the infection. It did make my pc a little bit faster though. Also, I can now use the opera and ie. Still, the problems persist.

1. Installed SuperAntiSpyware. Scanned pc and detected infections. The Lo... Read more

Answer:can't boot in safe mode; can't install antivirus

Assuming you are trying to run the Read and RUn First instructions, you don't mention whether you tried running ComboFix and MGTools......we need more than just the SAS log to see what is happening in your system.

And yes, I would advise staying off the web (physically disconnect) until you have to attach logs here.

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Hi,I apologize if this should be posted in a different section....since I am baffled with this and do not even know where to start even though I would consider myself with somewhat fundamentally adequate knowledge with computers...I have a Sony Vaio laptop VGN-N130G I bought over 2 years ago. I used this generally for a portable station for my music software (serato) and I do not store files on the laptop, rather I have a external HD that I connect to the laptop to run the music software. I used the music software for one of my jobs as a DJ.One day when I went to use my laptop to access my music software, the boot up screen kept on going in loops--it would go from initial boot up to loading windows then for a split second a blue screen would come up then it goes right back to the initial boot up.I thought to go F8 into the boot menu to load windows in safe mode to see what is going on, but even that attempt was not working: even if I choosed to load in safe mode, after lines of script scrolled by and before it actually load into windows, it goes back into the initial boot then obviously to the menu saying "windows was not successfully loaded previously" with the safe mode options....Any help with this is greatly appreciated!!!Happy Holidaysmasaro

Answer:Laptop with XP install would not boot even in safe mode

Unplug all external devices and see if that makes any difference at all

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I have two questions. I can not boot to safe mode after I have installed ComboFix. Is there a way to fix this? Secondly, I recently attained a virus/spyware/malware program on my computer and it took ages to remove. I used malwarebytes, superantispyware, avg scan, trend micro house call, hijack this, smitfraudfix, and winsockfix. Everything seems to be working fine now except when I do a google seach. If I search for something in Google and click on a link it works, but if I go back and click on another link it takes me to a lame site somewhere. I've scanned my registery to see if it was a problem with my hklm\system\ccs\services\tcpip\parameters to see if there was some hijacked ip's in there, but not was found. So I have no clue what else could be causing this. All my scans come up clean now. Thanks in advance.

Answer:Cannot Boot to Safe Mode after ComboFix install

Found a download link to safebootkeyrepair here on bleepingcomputer. I'm still having problems with the latter though.

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So I have been trying to get my computer running for a few days now. At first it wasn't booting at all, it would be a black screen with a blinking cursor. I have cleared cmos a few times, turned psu off, drained charge from psu, turned psu back on and got it working that way for about 10 minutes, then it crashed. Ever since then I can't get it to get running again. I think it says something about "fatal error" and then goes on telling me to boot into safe mode to remove any new hardware. Is it a hardware problem I'm having? If so, I'm screwed, too broke
The best I can get is the screen where it says run windows normally or run in safe mode. But it will just crash on either option I pick. And when I try to run from the dvd drive with my windows 7 disc it's just a black screen with a blinking cursor.
I'm not sure what to do...ugh I feel like it's something really simple to fix. I left my computer sitting for a few months and havn't tried to boot it until recently, so I don't remember if I put any updates on it or not.
I tried running system launch repair and it crashed in the middle of that, now it's just going back to booting to a black screen. Do I just keep clearing cmos, my mobo has dual bios, so the backup bios isn't corrupt. I'm using a gigabye mobo.

Answer:Can't boot, boot into safe mode or boot from dvd

And most of the time it won't even boot at all, it will just be a black screen.

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Okay I am using my mom's computer because I cannot boot mine.. The other night Avira alerted me to a virus, I ran a scan, deleted the virus and restarted the computer. Upon restart I received the BSOD. I tried safe mode and it runs a bunch of commands and then stops. Nothing more. I tried going into recovery console but don't know what command to type in. It says drive C and press enter to exit recovery console. Can this machine be saved???? Please help?


Answer:Cannot boot in normal or safe mode. BSOD

It can be difficult to determine what exactly caused this problem. Bootup failure can be due to a variety of issues to include application faults, hardware failures, loose pin connections or malware. Startup failures that occur before the OS loader (Ntldr) starts could indicate missing or deleted files, or damage to the hard disk master boot record (MBR), partition table, or boot sector. If a problem occurs during startup, the system might have incompatible software or drivers, incompatible or improperly configured hardware, or corrupted registry/system files. However, the first thing to do is check all your hardware connections and ensure they are fitted properly.If you cannot bootup or logon in normal or safe mode, then your options are limited.10 things you can do when Windows XP won't bootWhat to Do When XP or 2000 Won't BootSystem Restore Rollback in XP using ERD Commander System RestoreHow to perform a Repair InstallLanga Letter: XP's No-Reformat, Nondestructive Total-Rebuild OptionHow to perform a Repair/Reinstall (with screenshots)You may be able to use a Windows XP bootable Floppy Disk to boot from a diskette instead of your hard drive. If your hard drive's boot sector or Windows' basic boot files have been corrupted, this disk will circumvent the problem and boot you into Windows. If you don't have an emergency boot floppy, you may be able to use one created on another PC running Windows XP but there's no guarantee that it will boot your ... Read more

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My Dell 8200 with Windows XP SP3 has a stop error 0x0000007E and a FLTMGR.SYS address F78512B2 error. After trying to reboot using the F8 key I can select Safe Mode but during the reboot it just gives me the BSOD mentioned above.

I got to this point, when I had another stop error 0x0000005? I can't quite remember the last byte. This occurred at somepoint during the night and the next morning the system was sitting at the BSOD. I could not boot from Safe Mode either and so I booted from my original XP install disk and selected Repair OS. Once this was done, I tried to reboot off of the HD and the 0x0000007E message with the FLTMGR.SYS message was thrown.

What do I do now? Your advice and guidance will be greatly appreciated.

I suspect that I have some sort of corruption probably due to a virus. I recently switched from Mcafee to Spyware Doctor and some viruses were found and supposedly cleaned. Things seem to be running fine for a few days and then the BOSD showed up.

Thanks, SDRob

Answer:BSOD 0x0000007E - can't boot from safe mode

See if this takes care of it.SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection.Please download SUPERAntiSpyware FreeDouble-click SUPERAntiSypware.exe and use the default settings for installation.An icon will be created on your desktop. Double-click that icon to launch the program.Click the Repairs tab.Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.You may be asked to reboot your computer for the changes to take effect.

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As mentioned in my previous thread some time ago, my computer has been prone to BSODs since I got it. I always assumed it was software-related as it never happened in safe mode. Today I was working on a word document with music in the background and the music made a grinding hanging noise like my computer was about to crash, I lost my video signal, then the song finished and my playlist stopped. Numlock stopped working so i reset the computer, now it boots up until the winds splash screen, which finishes normally but I lose my video signal right after this. If I boot in to safe mode it runs fine.

I have tried windows restore (to a point prior to a windows update I did 2 days ago), and it has run the startup repair tool with no success ('cannot automatically repair the error'). I have tried rolling back my video driver and updating to the most recent one. No change in computer's functionality. Any help at all will be appreciated, I have included the BSOD crash log info in here for what it is worth, though this particular incident was not associated with a BSOD to my knowledge.

Answer:Occasional BSOD, now cannot boot besides safe mode

It appears that you have a memory problem
Take memtest. Test each stick, alone, in the same slot for 8 passes
Test all the sticks together for 8 passes
Guide to using Memtest86+ - Geeks to Go Forums

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My laptop is a Dell Inspiron 5737 with Win 7.

Hi guys, so yesterday I was changing some values in the registry and I was asked to reboot the system. It never got done, as a BSOD occured.

The BSOD error message is 0x00000074. I can't turn the system on in a safe mode as well - I get the BSOD too.

My only choice seemed to be formatting the whole thing, but when trying to boot from the CD, the message I get is:
Realtek PCIe fE Family Controller Series v1.34 (10/07/13)

PXE-E61: Media test failure, check cable

PXE:M0F: Exiting PXE ROM.

No boot Device Found. Press any key to reboot the machine.
That makes my laptop basically useless. Is there anyway I could fix the toast?

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Computer will not boot to desktop. It just boots to a "snowy" screen. After a moment of this, it goes to a Blue Screen referencing atikmpag.sys and a problem with attempting to reset the display driver. So I tried updating to the newest Catalyst, same problem. But the laptop will boot to Safe mode just fine. So I went to safe mode, Disabled the Radeon HD 7450M, and rebooted. Same problem. So I go back into safe mode and all is well. After hundreds of Internet searches, solutions, and retries, I finally just used the F11 Factory Reset, and when setup tries to finalize and reboot, it gets to the "Setup is Preparing your computer" screen" and does the same thing. Static, BSOD, reboot. When the "Windows failed to load properly" screen comes up, I opt to boot to Safe Mode again, and when Safe Mode begins to boot, I would receive an error stating "There might be unexpected reboot during specialize to BBV1. The process will cause CTO panic because the image might not be normal."After numerous internet searches I just decided to install a copy of Windows 7. And it went swimmingly. It installed, rebooted, and I began applying updates. AS SOON as the reboot after updates began, atikmpag.sys BSOD. What is going on? Has the GPU failed? What gives? apologize, I thought the Forum added the Inf... Read more

Answer:BSOD and Crash, But it will boot to Safe Mode

How about posting a brand and model of your computer.

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re: satrow..
as per previous posts cannot complete run and readme as soon as i run superanti spyware scan BSOD it takes about 4 reboots toget back into safe mode will upload recent hijack log as soon as pc is up again

Answer:BSOD win wont boot ~ safe mode only

If one step fails move on and try the next...

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Hello, I was getting alerts from my antivirus program, that it was blocking some trojan horse from, can't recal the exact name. But it was happening for two days, with intervals of 5-15minutes, between blocks.
I desided to look into it, and tried some malware removal software, and had to reboot, after reboot i get bsod in normal mode with the problem 0x00000024. Altho i can boot to safe mode, and do things from there. The malware removing programs have to restart after scaning, to delete threats, but on restart it automatically boots to normal mode and gets bsod again. And everything that was scheuduled for deletion stays where it was.
I would like to get some guidance from you guys, because i dont know what to do anymore.

Answer:Need help, bet BSOD in normal, can only boot safe mode

boot into safe mode with networking, and run malware bytes. Here's a link:MalwareBytesOnce you load it, run the program, but before you scan, click the update tab and download any updates. Then scan away.Once you find and remove any viruses, it will make u reboot. When you reboot, reboot to safe mode again, then run chkdsk, which will again for you to reboot/Click Start, and then Run.In Open, type cmd, and then press ENTER.chkdsk /rhit y to schedule the checkdisk, then reboot once it takes you back to a command prompt.

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Last night I upgraded to Internet Explorer 7 from some old version (I use a different browser which is why my copy of IE was so out of date.) When I rebooted to complete the installation I got a BSOD that said IRQL_NOT_LESS_OR_EQUAL. Tried again. Same. Last known good configuration, same. Safe Mode, same. Everything I've tried, same.

It's a Dell Inspiron 500m laptop running XP SP2.

I'm 99.999% sure it's not a hardware problem.

I can't find my XP CD and no one I know seems to have one either so a fix that doesn't require the disc would be ideal.

Thank you in advance.

Answer:BSOD when trying to boot WinXP, even in Safe Mode

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Hi, Heres the bsod message I get :line 1) stop: 0x0000007e ( 0xc0000005, 0xf894a29c, oxf8950500, oxf8950200 ) line 2) pfc.sys- address f894a29c base at f8949000, date stamp 3987f8fc

Thats it..XP pro...I have the hard drive thats doing this as my slave drive now (using an old 8 gig as my master) is there any way I can find & fix this problem with the drive being my slave drive now?? It wont boot at all, not even safe mode but seems fine as a slave drive, passes chkdisk , no prob. is there a way to reinstall windows to a slave drive?? thanks guys, IM really stumped on this one.......T

Answer:BSOD wont let xp boot, Not even in safe mode!!!

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Hi all,

I put my PC into sleep mode before heading out last night and upon my return I was presented with a BSOD. So I'm not actually sure if it went into sleep mode.

I'm kinda at a loss as in to what is causing my bsod. It happens after the Windows logo, but doesn't return any errors messages besides "SYSTEM THREAD EXCEPTION NOT HANDLED". Then it reboots.

Upon reboot I can access the Troubleshoot section and go into the advanced options. I've tried:

- Start-up repair: This shows "Attempting repairs" and then says "couldn't repair your PC". Log file I:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt. I've accessed this txt file via cmd and the only thing I can see in here is:

"Repair action: System files integrity check and repair
Result: Failed. Error code = 0x490"

- System Restore: This also fails with "System restore failed while restoring the directory from the restore point. (0x80070091) %ProgramFiles%\WindowsApps.


- Command Prompt: sfc /scannow returns "Windows Resource Protection could not perform the requested operation". chkdsk /f returns "Windows cannot run disk checking on this volume because it is write protected"

Any assistance will be greatly appreciated.

Answer:BSOD Can't boot to safe mode or desktop

Hi, I'll just throw in a couple of comments and leave the BSOD to the experts:

1. chkdsk on your system disk:
From an admin command prompt
[Windows key + X, click command prompt (admin)]
chkdsk C: /F
Your PC will need to restart.
Post back the result, which you can get after a restart as follows:
How do I see the results of a CHKDSK that ran on boot? - Ask Leo!

2. System Restore error 80070091: there is a very long thread on this (I happened to start it) with a solution in the first couple of pages. I understand that is one MS is working on.

I would recommend you check your disk using Crystal Diskinfo (free, easy to find, also portable)

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My laptop is a Dell Inspiron 5737 with Win 7.

Hi guys, so yesterday I was changing some values in the registry and I was asked to reboot the system. It never got done, as a BSOD occured.

The BSOD error message is 0x00000074. I can't turn the system on in a safe mode as well - I get the BSOD too.

My only choice seemed to be formatting the whole thing, but when trying to boot from the CD, the message I get is:
Realtek PCIe fE Family Controller Series v1.34 (10/07/13)

PXE-E61: Media test failure, check cable

PXE:M0F: Exiting PXE ROM.

No boot Device Found. Press any key to reboot the machine.
That makes my laptop basically useless. Is there anyway I could fix the toast?

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Hello. I used to have this same setup working before I went to college. My freshman year, I let it go unused and it sat at home. I am now a sophomore and I brought it out to Arizona to set it up in my new apartment. I tried a clean install of w7. The install worked but the graphics look terrible and now I can only boot in safemode. Trying to boot up normally just gives me a blue screen and a restart. I am afraid that there is hardware damage but this has not suffered any drops of any kind so that would be surprising. If this is the case, I will replace it but I would like to narrow down the issue so I don't buy something I dont need.

Attached is an image of how bad the graphics look and then the dump files.

Thank you for your help. I am extremely frustrated and have tried many things.

Answer:BSOD on every boot unless I choose safe mode

Please follow the tutorial fully:Blue Screen of Death Posting Instructions

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Acer AO522

64 GB SSD by Transcend

0x000000F4 (0x0000000000000003 , 0xFFFFFA8003418B30 , 0xFFFFFA8003418E10 , 0xFFFFF80001D9B8B0 ) BSOD ( disk drive related I guess ? )

Like in the topic - BSOD shows up at startup, even in safe mode.
I don't have any minidumps - just the memory dump.

Answer:BSOD during boot - cannot start even in safe mode

Quote: Originally Posted by komoornik

Acer AO522

64 GB SSD by Transcend

0x000000F4 (0x0000000000000003 , 0xFFFFFA8003418B30 , 0xFFFFFA8003418E10 , 0xFFFFF80001D9B8B0 ) BSOD ( disk drive related I guess ? )

Like in the topic - BSOD shows up at startup, even in safe mode.
I don't have any minidumps - just the memory dump.

Memory dump would be fine. What you have is just the error code. there are many possibilities with an F4

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Hi, I'm getting a BSOD with SYSTEM_THREAD_EXCEPTION_NOT_HANDLED every time I try to boot. I even get this BSOD when trying to get into safe mode. There's no sys file specified. OS is Windows 10 Pro x64 (10.0.10586)

Attachment 56647

I can get to it the command prompt from the Win 10 troubleshooter -> Advanced Options menu. I tried running the dm_log_collector.exe from here, and it says "The sub system needed to support the image type is not present.". Is there another way I can gather the logs?

This all happened after a pop-up message offering me to upgrade to Kaspersky Internet Security 2016, from KIS 2015. That installed and said Windows needed to restart, which I did.

Answer:BSOD - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED on boot, even safe mode.

Hi anders,

Do you have a restore point prior to updating Kaspersky?

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I'm getting the BSOD when I'm booting up my PC, and there are lines and such on the screen.

It's the following error:



(0xF8A33DBC, 0x00000000, 0x8052B8F8,0x0000000000)

I have a Dell laptop, Inspiron E1705. I'm using Windows XP, Service pack 3. When I run it in safe mode the following is across the top of the screen:

Windows XP (R) (build 2600.xpsp_sp3_gdr.090804-1435: Service Pack 3)

It BSOD'd the other night after I was browsing the internet. My computer was acting really sluggish, and I restarted it. Then I got the BSOD.

I left it for the morning when I re-started it, and it started fine, for a few minutes, but after a minute or so I got the same BSOD.

This happened several months ago and I fixed it by opening up my PC and re-setting the video card. I did it again and this time it didn't help any.

I ran the diagnostics that pop up on boot up, on the hard drive and memory, and nothing turned up wrong. As previously mentioned, it will not boot up normally, but it will boot up in safe mode.

I checked all of my drivers in safe mode to look for a missing driver. All of my drivers either said that the status was fine, or that the status was unavailable in safe mode. I was missing one driver, for my ethernet connection. I went on Dell's website to look for the driver but I couldn't find one.

For anti-virus software, I run AVG Free, version 8. A friend mentioned that it might be messing up my system, so ... Read more

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After some days of use of a new computer a BSOD begin to appear. First, after booting computer some times in safe mode I managed to boot it normally. System word normally two days and BSOD appeared again. Now I can boot the system only in Safe Mode. Since the system is fairly new with a few programs I expect some hardware problems, however I am not sure.

Since I can boot the system only in Safe Mode I was unable to perform Health Report.

System informations:
Windows 7 Professional x64
It was the only system installed on the computer
It is MSDN AA version of the system
The age of the system (hardware) as well as OS is around two weeks

CPU: Intel Core i5 2400
Motherboard: Gigabyte GA-H67MA-USB3-B3
Memory: GoodRam DDR3 2x4GB 1333Mhz
Graphics Card: GeForce GTX 460 Gigabyte [GV-N460OC-1Gi]
PSU: OCZ ModXStream Pro 500W 80+ modular SLI
HDD: Samsung SpinPoint F3 1TB [HD103SJ]

Thank you for your help.

Answer:BSOD - can boot system only in Safe Mode

After setting BIOS option to "Optimized" I managed to boot the system normally. I attach System Health Report.

I have also run Memtest for several hours getting no errors.

Any idea what was the reason of BSOD?

Pls help.

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As of a couple of hours ago, I am getting a blue screen every single time I boot my system. I have tried a system restore, windows startup repair (from the Windows 7 DVD) and runnning Mem Test. Memtest finds no errors, startup repair finds no errors and the system restore completed without issue but did not fix the problem.

When I try and boot into safe mode, I get to the login window, but as soon as I log in I get a blue screen with IRQL_NOT_LESS_OR_EQUAL, generally with no other file referenced. If I try and boot in normal mode the same thing happens and on one ocassion I also saw storport.sys mentioned on the blue screen.

Because I am unable to boot into Windows, I am unable to reinstall any drivers or remove any drivers, or do anything else to the OS.

I have been into the system BIOS and have disabled all my poeripherals (onboard audio, serial port etc.). I have physically also unplugged all USB devces apart from my keyboard and mouse, and have disconnected/removed all hard drives and DVD drives, floppy drive, audio card, second graphics card etc. In other words I've stripped the system down to the bare bones. I am still getting the same BSOD's every time I start the system.

Please can anyone help me diagnose the issue or advise on what I should do next. The issue started whilst I was browsing the web and the system crashed. Prior to that it has run perfectly for the last few weeks. No new hardware has been installed.

OS is Windows 7 Ultimate (64bit). Syst... Read more

Answer:BSOD Every launch - can't even boot in Safe Mode

Normally IRQL_NOT_LESS_OR_EQUAL errors are due to an overheating CPU or bad memory. Or sometimes some other hardware and or driver failure. Try reseating your CPU cooler (replace the thermal paste if you can)
Also if you have 2 sticks of memory try them 1 at a time, or if your really fortunate to have some other memory spare try that. This is where I would start pal

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My video card was having problems so I used the warranty and sent my PC for repairs. They told me the card was faulty and swapped it for a new, identical one. When it got back I tried to boot into Windows, but the animation froze for a second right at the beginning and then a BSOD flashed for a tenth of a second and then it rebooted. If I try to boot into safe mode it shows me the log of the drivers being loaded, then it stops for a second at "amdkmpfd.sys" and BSOD's for a fraction of a second and reboots. I can't even read the BSOD because it flashes away almost instantly.

I searched the internet and did these steps, all to no avail:I ran startup repair
I ran sfc /scannow at the command line
I copyed the contents of Windows\system32\config to a backup folder, then copyed the contents of RegBak to it (supposedly restoring a backup of the registry). It also failed so I restored the mybackup.
I renamed amdkmpfd.sys to amdkmpfd.sys.old. I rebooted, safe mode now hangs and crashes at "classpnp.sys", renamed classpnp.sys, now it hangs at "disk.sys", did the same, now hangs at "fvevol.sys", etc...
I also did startup repair several times between these steps.

What can I do? Any suggestions? If you need more info, please ask. Thanks for any help.

EDIT: I forgot to mention, it isn't a hardware issue, because I can boot into Linux and use even the graphics card just fine. The graphics card is a AMD 7970M

Answer:BSOD at boot, both normal and safe mode

Bump. I've managed to film the BSOD with my phone and get the error message:

Any tips?

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I'm getting a BSOD when trying to boot everytime. I tried doing all of the advanced options (system restore, refresh, etc) but still getting the issue. I can only log in with safe mode.

The Critical event in my event log says:
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

Source: Kernel Power
Event ID: 41 (x3b)

Below is my attachment as requested in the instructions for the forum. Any help would be greatly appreciated! Thanks!

Answer:BSOD on boot everytime. Can only log in with safe mode

It's working now for me after I disabled and enabled a bunch of devices (sound, video card, wifi, etc)

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Hi, I'm currently getting a BSOD on my Windows XP Professional with Service Pack 2. I started getting problems last night after surfing youtube a bit and realized my computer was acting kind of weird. That's when i closed my browser and tried to open it again and it came up with a message that referred to my harddisk space. I don't remember what it said. But that's where the problem started and i got a Windows security Alert that was accompanied by a program called "Quick Defrag" that popped up out of nowhere. I was scared I got a virus because it was doing some kind of scan so I quickly closed the program. I was curious if it installed anything or if any program was running so I used ctrl+alt+delete to check for any fishy programs running. I saw the programs and they were named in a bunch of random letters like "GejhwySas.exe." Since I couldn't access my browser to use a free virus scanner I decided to restart my computer, and that's when i got a BSOD. I attempted to boot in safe mode and it still comes up with a BSOD, so basically i can't even boot into Windows... This is also the first time I've gotten any kind of BSOD with this computer. Someone please help me... I have no idea what to do at all and I have files that I don't want to lose.

The stop message says:

*** STOP: 0x0000008E (0xC0000005, 0x804DAAB5, 0xF78AAAE8, 0x00000000)

Beginning dump of physical memory
Dumping of physical memory to disk:
... Read more

Answer:BSOD, Can't boot into safe mode, Windows XP SP2

Do you have any friends with tech knowledge? One of the reasons we here at TechSpot strongly advise those running XP to make sure they have installed SP3 for security reasons.

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Found this great forum while scouring Google for some help because I'm frankly not that familiar with Windows 7. Also, this isn't a computer that I used, so I'm not familiar with what exactly was happening, if anything, before the situation it's in now.

My friend has the following system:

Gateway NV7915u
Intel Core i3 330M 2.13Ghz

Windows 7 Home Premium 64 Bit

On Start Windows Normally, it just freezes on "Starting Windows" I have left it like this for days with no progress.

On Launch Startup Repair, "Windows is loading files..." OK Then when "Starting Windows" appears, BSOD:
STOP: 0x000000D1

On Safe Mode, BSOD at classpnp.sys:
STOP: 0x00000050

On Debug Kernel, freezes on "Starting Windows"

On Windows Home Premium 64-Bit Recovery Disc (I downloaded this, I did not make it from this system, the owner never did this), Windows Setup [EMS Enabled].... "Windows is loading files..." OK, Progress bar moves a bit and then:
STOP: c00021a {Fatal System Error}
The initial session process or system process terminated unexpectedly with a status of 0x00000000
The system has been shut down.

If I use a Retail Windows 7 Disc, "Windows is loading files" OK, then "Starting Windows" the logo forms, and boom:

STOP: 0x0000008E

I took the HDD out of this system and popped it in my tower. I ran a virus scan (as expected, nothing fou... Read more

Answer:BSOD on every boot. Can't Safe Mode or Recovery

Have just read through your post on behalf of your friend & noted

...ran an Advanced System Care 5 scan/cleanup.

Current accepted wisdom with Win 7 is to NOT use a cleaner.

Just a FYI.

If you ever think your Registry needs to be cleaned, repaired, boosted, tuned-up, cured, tweaked, fixed, or optimized it shouldn't.

In other words, injudicious use of "Registry cleaners" CAN & DOES cause problems.

IMO - there is no reliable way for a third party program to know whether any particular key is invalid, redundant or neither.
Some registry cleaners may not know for sure whether a key is still being used by Windows or what detrimental effects removing it may have.
This has led to examples of registry cleaners causing loss of functionality and/or system instability.

Should you decide to go ahead -
Make sure you have
1.a current System Restore point created.
2.a recent "Back up" of your computer- preferably to an external HD.

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Hi, I'm getting a BSOD with SYSTEM_THREAD_EXCEPTION_NOT_HANDLED every time I try to boot. I even get this BSOD when trying to get into safe mode. There's no sys file specified. OS is Windows 10 Pro x64 (10.0.10586)

I can get to it the command prompt from the Win 10 troubleshooter -> Advanced Options menu. I tried running the dm_log_collector.exe from here, and it says "The sub system needed to support the image type is not present.". Is there another way I can gather the logs?

This all happened after a pop-up message offering me to upgrade to Kaspersky Internet Security 2016, from KIS 2015. That installed and said Windows needed to restart, which I did.

Answer:BSOD - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED on boot, even safe mode.

Hi anders,

Do you have a restore point prior to updating Kaspersky?

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The BSOD states:
A problem has been detected and windows has been shut down to prevent damage to your computer.
Tech Info:
STOP: 0x0000007B (0xF789E524, 0xC0000034, 0x00000000, 0x00000000)

I had a number of infections that spybot and malwaybytes found and fixed, McAfee didn't find anything. I kept looking around for some of my same issues that still persisted, all files hidden, administrator tools empty, cannot run a system restore. I came across your forum that referenced one of my issues and I downloaded combofix, ran it and while it was running the BSOD came up. I tried to reboot in safe mode but still receive BSOD.

At this moment I am runnig ckdsk /r from the recovery console.

I orginally posted in malware forum but I think I need to resolve the boot issue before I can address any malware issues, is that correct?

Any help would be greatly appreciated.


Answer:BSOD cannot boot in regular or safe mode

If the chkdsk doesn't help which it might.

7B is often associated with SATA drivers. If you can find your SATA configuration in BIOS, it might be worth a try to set it to ATA or IDE emulation.

If you give the model of computer or motherboard we might be able to figure out where the setting would be in BIOS. Usually it is under Drives or something like that.

I'm not sure that the setting switch on a running OS will help but it couldn't hurt to give it a quick try.

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I recently installed a rogue video driver that was meant for win vista x64 on my win 8 x64 as i was having problem with the default one. It gave a warning that the os is not supported. But i ignored it and forced installed it through device manager. The screen blinked as usual when installing a video driver. But then i noticed that it was blinking infinitely without any display. Now i cant boot normaly as it starts blinking after boot screen without any display. I can remove the driver in safe mode but i have tried f8 it doesnt work. How can i boot into safe mode?
Sorry for mistakes i am typing this from an old java phone. Thanks.

Answer:Boot windows 8 in safe mode when you cant boot normally.

Try SHIFT - F8 during BOOT sequence. It should let you in safe mode and there you can uninstall that driver. Vide0 drivers are not active in safe mode.

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