Computer Support Forum

"A problem on your computer is preventing updates from being downloaded or installed"

Question: "A problem on your computer is preventing updates from being downloaded or installed"

Ok heres the deal.
I crashed my system and have done a clean install. I couldn't find my winxp pro disk so I barrowed my friends. His has SP2 on it. I then found out after installing it, that it wouldn't work with my product key. So i had to go searching for my disk. Thankfully I found it, and did a windows repair to reinstall the system with the new disk.
My disk didn't have SP2 on it.

So I go to windows update to do updates and it trys to install like 80 something updates and everytime it comes back with ": A problem on your computer is preventing updates from being downloaded or installed "

I have a feeling that it thinks SP2 is on my system. is there a way to resolve this without having to do another clean install?

John

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Preferred Solution: "A problem on your computer is preventing updates from being downloaded or installed"

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: "A problem on your computer is preventing updates from being downloaded or installed"

Hello and Welcome to TSF


Why wouldn't it work with your product key?
It is better to install with SP2 incorporated onto the cd, saves a lot of time. SP2 should have been eliminated while performing the repair install.

You could try the following but you need SP2 installed before installing the updates, the site should have recognized it was not installed. If the following does not help then I suggest you Slipstream Windows XP Service Pack 2 and Create Bootable CD and do a clean install using the proper software


Try re-registering the windows update components. This may help fix a corrupt installer


1. Click on Start and Run,
2. Type "REGSVR32 WUAPI.DLL" (without quotation marks) and press Enter.
3. Should get the message "DllRegisterServer in WUAPI.DLL succeeded" Click OK.
4. Repeat above for each of the following:

REGSVR32 WUAUENG1.DLL
REGSVR32 ATL.DLL
REGSVR32 WUPS2.DLL
REGSVR32 WUCLTUI.DLL
REGSVR32 WUPS.DLL
REGSVR32 WUWEB.DLL
REGSVR32 WUAUENG.DLL

5. Reboot

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When trying to use Windows Update, the updates download successfully but fail to install. The following message appears: "Problem: A problem on your computer is preventing updates from being downloaded or installed." I have turned my antivirus software off, I have tried updating manually, I have tried updating one at a time. Nothing seems to work. I now have a backlog of 13 updates that I'm supposed to install. Can anyone please help? THANKS!

Answer:Windows Update: "problem on your computer is preventing updates from being installed"

Boot into "Safe Mode with Networking" (restart while tapping F8 repeatedly) and see if you can install the updates. This should work.

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I am not able to install the windows updates>>used Express and got like 72 updates required. dloaded all but NONE installed.. got this message>>

A problem on your computer is preventing updates from being downloaded or installed

any help on this? this is after a windows XP install/repair

thanks, bo bo bolinski
 

Answer:A problem on your computer is preventing updates from being downloaded or installed

Re: A problem on your computer is preventing updates from being downloaded or install

no help on this? I am suprised! do I have to do the HJT routine or does someone have an easier solution??

thnx, bo bo bolinski
 

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I have 93 updates for XP & Office 2003 which I cannot install. I have stopped and re-started the update service & tried everything else I can find on the web.

I would be very grateful for any help anyone can provide!

Answer:A problem on your computer is preventing updates from being downloaded or installed

Is your windows update allowed to install updates automatically? Check your settings in the security center. I hope you are updating via a broad band connection. Also does windows download the updates and stalls have way thru the installation? During the install of the downloads, Windows will ask you to accept certain agreements. You may not be seeing these and think Windows has stopped installing. Windows will not move forward unless you respond to these agreement. When downloading be sure all the downloads are complete and upon the installation part, Minimize your screen to see these agreements. IE7 download and install is one of the biggest culprites. It hides behind your Download and install screen.
Hope this helps.

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The title pretty much says it all. I stopped receiving automated downloads of Windows 7 updates in Dec 2016 (even though my system is checked for receiving automated updates). I went to Windows Catalog and found updates released after Dec 2016, downloaded
them, and when I try to install, the infamous "searching for updates on this computer" pops up and does nothing. I can't even cancel it. I have to right-click on the program line at the bottom of the screen and exit it that way.

Any suggestions as to how to proceed?

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Hello All,

I was referred here by NeonFx from the TechGuy Security forum. He had me run a slew of anti-virus/anti-spyware diagnostics. According to NeonFx my system is currently infection free and he states the problem lies elsewhere.

He also had me run the Windows Update FixIt tool in both Default and Aggressive mode - both of which did not fix the problem. So what is the problem??

PROBLEM:

When I run the install Windows updates, the updates do not install, and I receive the following message (not verbatim, but close):

"Some updates were unable to be installed..."

This problem "came out of no where" and there has been no suspicious activity prior to it starting other than an IE7 redirect rootkit that NeonFx helped me remove (if I recall correctly an infection of agp440)...

Stumped, stumped and stumped...
 

Answer:Problem Installing Windows Updates: "Some Updates Were Unable to be Installed"

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Hello,

I'm a n00b hoping for some help...

I keep getting the system message that says "Your computer has not been restarted since you last installed updates. Click here to complete installation."

So I click restart and, when my PC reboots, the same message is there. What's annoying is that the message pops up every 5 minutes. Plus, I can no longer install any updates from the Microsoft website.

Anyone know what to do?

Thanks!
Chris

Answer:"Your computer has not been restarted since you last installed updates."

R u using genuine windows xp???

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Good Evening All,

I having a problem with my Dell Latitude D610.

I went to update the BIOS and it said that the battery is not installed despite the laptop running solely off of battery power!

I have ran the dell device diagnostic and device manager and no issue appears to be with the battery. When you check the battery info in the BIOS settings it says the batteries are not installed and also when you log into XP it constantly says running off of AC power even when its not plugged in!

Any one got any ideas what could be causing this and how it can be solved?

Thanks Nick
 

Answer:Dell Latitude "battery not installed" preventing BIOS update

It may be referring to the CMOS battery which is wired to the computer beneath the keyboard. The battery can be replaced for $8.95 to $29.95 depending on where you purchase...

But regardless, you do have a problem that must be resolved. The D610 has been one strange little irrelevant problem after another... but you cannot afford to irritate it and have that mysterious unremovable password appear as it has on so many D610 and D620 Dells.
 

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I bought my HP Pavilion laptop in July 2013. It is running Windows 7 Home Edition and seems to be running very well, except for the behavior of Windows Updates. My ?problem? is that I'm not sure whether its behavior really is a problem.

Quite often while it is shutting down, a warning message appears in a very pretty light blue screen. The message reads "Please do not power off or unplug your machine. Installing update 1 of n...". The ?n? may vary from 2 or 3, to 11 or 12.

When I later restart the computer and click on "Start-->All Programs-->Windows Update-->View update history", a Control Panel window opens and displays a long list of installed updates. The ?Status? column for most of them reads ?Successful?. (see attached image #1 "view update history.jpg")

But if I click the Control Panel link to "See also-->Installed Updates", it reports "No updates are installed on this computer." (see attached image #2 "No updates are installed.jpg")

Recently when I clicked on a small popup which said something like "Click here to install updates", the Windows Update pane of the Control Panel opened and displayed the message "Windows could not search for new updates / An error occurred while checking for new updates for your computer. / Error(s) found: / Code 80080005 Windows Update encountered an unknown error." (see attached image #3 "error code 80080005.jpg"... Read more

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I was using the hide update tool from MS; https://support.microsoft.com/en-us/kb/3073930 - Its great and works as it should - scanning available updates.

But; I can hide updates that seems very nice, like lots of Intel drivers and other nice to haves. The thing is I can hide them, IE - stop them from being fetched in the main update tool - but the main update tool shows no updates are available, I'm fully updated it seems :|

And it annoys me. I'd like those updates!

Any input?

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I was using the hide update tool from MS; https://support.microsoft.com/en-us/kb/3073930 - Its great and works as it should - scanning available updates.

But; I can hide updates that seems very nice, like lots of Intel drivers and other nice to haves. The thing is I can hide them, IE - stop them from being fetched in the main update tool - but the main update tool shows no updates are available, I'm fully updated it seems :|

And it annoys me. I'd like those updates!

Any input?

Answer:Updates shown in "MS hide tool" not getting downloaded

I'm having the same problem. There's drivers that can be hidden in the hide update tool but are not being downloaded by windows update.

How do i get windows update to install those drivers?

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After I installed Windows 8 I started having the "0 KB Total, 0% Downloaded" issue while attempting to update, sometimes it does work, but most of the time it doesn't

Answer:Windows Updates stuck at "0 KB Total, 0% Downloaded"

Is Windows Modules Installer set to Manual ?

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Okay, here goes.

I'm working on a laptop (XPpro) that won't install the available windows updates. It downloads them and then tries to install each one and fails. I then get a list of the updates that were not installed with the ever helpful message "updates were unable to be successfully installed". I pulled the error 0x8024200e out of the windowsupdate.log file.

I have

1) tried tgal's advice in post #10 from http://forums.techguy.org/t351188&highlight=updates+unable+successfully+installed.html

2) tried justfoo's advice in post #13 from http://forums.techguy.org/t328556&highlight=updates+unable+successfully+installed.html

3) tried renaming the "Software Distribution" folder in the WINNT directory to "Software Distribution Old" and attempting update again.

None of these have solved the issue.

Any help would be welcome.

Thanks,

Raeli
 

Answer:XPpro win updates "updates were unable to be successfully installed" 0x8024200e

Have you tried the system file check:
Click Start > Run > Type in "sfc /scannow" without quotes and click ok (you need to have the Win XP CD in the CD-Rom).

The other thing to try is the Beta Update Page: http://update.microsoft.com/
 

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It's been a month since my laptop gone wrong. All programs doesn't run properly, and stop working many times. Media Player, Office, Internet explorer, all stop working frequently, and I have to wait ten second until five minutes to continue my work.

Two days ago I noticed that when I downloaded windows update, the updates wasn't saved in OS folder like it used to be. New folders named like "1ee10074..." appeared in my hard disk. I realized that the problems begin when I found new folder like this in my hard disk, and now the problems is getting worst after updates. I thought my "OS" was full, but the indicator say "11.8 GB free of 58.5 GB".

I can't delete or move the folder without permission, and try to copy them to "OS". Now each time I open a file, two windows are opened, one is my opened file and the other is blank window.

I don't have enough knowledge about computer. Can anyone help me, please?

Answer:How to fix "not responding" problem in all programs and "lost updates"

Welcome to the Seven Forums.

That temp file that you mentioned, is it in the root of the system drive?
In other words is it located here: C:\1ee10074....

If that is where it is, then it could be from a .NET update. They do not always remove that randomly named folder. Don't delete it just yet, go inside of it (say continue to the permissions security pop ups). If you find several folders with 4 numbers for the name, then it is probably from an update. Those numbered folders are for different languages. You can delete the folder if you want or just leave it. The folder is not the cause of your problems.

Try a scan with this:
http://windows.microsoft.com/en-US/w...fender-offline

Then try this:
Troubleshoot Application Conflicts by Performing a Clean Startup

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When turning on my (relatively) new windows 8 laptop, all I see on the login screen is a greyed out "locked" where the password input field should be, and a message above it that says "this app is preventing shutdown" with a generic icon next to it. Looking online, i'm told that i need to start safe mode to solve the problem, but the power button in the login screen has been replaced by a "sign in to install important windows updates" message.
Please help, as I really have no clue what to do at the moment.
Thanks in advance

Answer:"this app is preventing shutdown" locked out of computer

tap f8 at boot to get to the Advanced tools menu
select safe mode from there

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When I launch WU form the std start menu shortcut, it launches wuapp.exe and just hangs. I have to terminate the process in task manager. Additional launches = additional hung processes.

Shortcut target: %windir%\system32\wuapp.exe startmenu
Starts in: %windir%\system32\

The same condition occurs if I try to launch wuapp.exe directly from %windir%\system32\
Yesterday, I checked the Effective permissions for my user on wuapp.exe = full control
Today, after running the Windows WU Troubleshooter and WU MS Fixit, the permissions = read, read & execute.

The issue is twofold. The standard WU shortcut "hangs" but Control Panel WU does not hang, until I try to view installed updates (viewing history seems to be ok). I have to terminate the process in Task Manager once I try to view installed updates.

As a workaround, I created a shortcut to Control Panel WU - this allows me to check for and apply updates.

Shortcut target: Control Panel\All Control Panel Items\Windows Update


A few things that might have caused this - recent activity, but just guessing I installed Advanced Uninstaller Pro and played with it, but did not apply anything it suggested. One thing I tried was duplicate files - eventually killing it due to time (lots of dups, lots of files).
Uninstalled said: Some files must be manually deleted without indicating which files. A serch for the program named turned up a few folders, deleted them and ran cCleaner (nothing in registy associated with the... Read more

Answer:Windows update "hang" - menu shortcut & installed updates

I'm not sure that resetting WU would actually cure your problem - it sounds to me more of a systemic problem, possibly to do with one of the involved technologies (scripting, NET, etc.).

My wuapp.exe has TrustedInstaller as owner, with only Read and Execute permissions for users and Admins.

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Hello. I was wondering how I would go about clearing the auto complete field in the windows update "Installed Updates" window. It seems completely independent from the windows explorer search field.

I was checking to make sure no windows 10 or telemetry updates accidentally got installed and now it's FULL of different KBnumbers.

I tried using the "find" option in the registry, but got freaked out when it brought up a bunch of stuff i didn't recognize and i didnt wanna mess anything up.

Thanks in advance,
~E

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Hello. I was wondering how I would go about clearing the auto complete field in the windows update "Installed Updates" window. It seems completely independent from the windows explorer search field.

I was checking to make sure no windows 10 or telemetry updates accidentally got installed and now it's FULL of different KBnumbers.

I tried using the "find" option in the registry, but got freaked out when it brought up a bunch of stuff i didn't recognize and i didnt wanna mess anything up.

Thanks in advance,
~E

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I am using Windows 7 Pro SP1 64-bit. I want to remove IE 11 but when I go to look at Installed updates, only 47 items show. There are updates for MS Office, Adobe, etc., but no Windows updates. I have another laptop with the same OS and I can see the updates on it. Is there some option in Windows update I need to set?

Removal of IE11 is not the real problem here, it's the absence of the windows components. This is a new laptop.

Answer:Windows components do not appear in "view installed updates"

If the machine came with IE11 pre-installed, then it almost certainly cannot be removed.
You'd have to reformat and reinstall using retail media - assuming that your machine actually has a proper Windows 7 COA sticker, and isn't simply a downgrade from Windows 8 Pro.

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Hi everyone. I'd like to know what you think about this.

I just noticed this today. I have something called "Program Updates" on my Programs menu and in my Control Panel. Running Win XP SP2. Here are two screen prints:
and, from Control Panel:

I don't know for sure how it got installed on my system. On 9/23/07, I installed software from Walmart for downloading music; it's called Wal-Mart Music Downloads Store. As I said, I did not notice the Programs Updates item at that time.

It, i.e. Programs Updates, does not work, either. If I open it from either the Programs menu or Control Panel, makes no difference. Here's what it looks like:
http://i7.photobucket.com/albums/y256/farmpond/forums/ProgramUpdates3.jpg As you can see, it appears to be an incomplete user interface.

I'm thinking of this strategy of attack. Uninstall Wal-Mart Music Downloads Store, in case Programs Updates did get installed with it [I doubt it did, but I can re-install Wal-Mart Music Downloads Store later]. Restore to a Restore Point prior to installing Wal-Mart Music Downloads Store. Take a look and see whether Programs Updates is gone. If not, try CCleaner. If gone, run CCleaner anyway. And, if I reinstall Wal-Mart Music Downloads Store, look closely at my Programs menu and Control Panel to verify this thing has not reappeared.

Edit: fyi, I'm behind a router, I'm using an older version of Norton Personal Fireware; I use AVG Free anti... Read more

Answer:"Program Updates" mysteriously installed on my system

I had that icon when a install a game call Two worlds it was for updating the game......
 

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Hello,

Recently I've been troubleshooting random hangs which one of the solution was to uninstall the following updates if I had any of them installed:
- KB2952664
- KB2990214
- KB3035583
I had KB2952664 and KB2990214 installed on 6th of April 2015 which after creating an restore point I successfully uninstalled them via control panel.

When I checked the installed update, those updates were gone for good. However I've noticed two significant changes after uninstalling:
- KB2952664 has been installed right after the uninstalling process. I'm not sure when it was exactly installed (before or after restart). It's been dated as today (23rd of June 2015) which it shows up on the installed updates
- When I checked the "Windows update" tab it says I've never checked for any updates nor installed one. The update history and hidden updates has been wiped out as well.

For the second point, I was able to check for updates which brought back all the hidden updates (I kept running the scans until there were no updates found).

As for the first point I don't know what caused to install KB2952664 again automatically. I've tried uninstalling this freshly installed update however it's still there listed on the installed updates. I'm not sure how to check if the uninstalling has been successful or not but the process was smooth (no endless waits or errors popped during the process) as well as two restore point has been created: one for the initial removal (dated 6th of April... Read more

Answer:KB2952664 installed "automatically" after uninstalling certain updates

How did you actually do the uninstall of KB2952664? using Control Panel>Installed Updates, or the WUSA command?
Try using the following command in an Elevated Command Prompt:


wusa /uninstall /kb:2952664

reboot once it's finished, then do a Check for Updates, and hide the KB when it's found again.

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I had to register just to say, "Wow, those are REeealllyy some lame responses." I am experiencing the same thing now with my computer at work. Not sure where it stems from and I've been digging out every trick I can muster to try and fix this but nothing is helping so far. I'm about to reload XP and start from scratch. But, being a systems engineer I tend to want to fix the problem incase I run into it later with someone else.

So, Lennonsong, were you ever able to actually fix the problem. Or did you give up and start over? Hopefully you get this reply because I'm really curious.

Answer:[SOLVED] Your computer has not been restarted since you last installed updates."

the only fix i found on this it stated it was a registry fix that worked,the problem is it was an old post and the links no longer worked to see what it was
the closest i could find was this
http://209.85.173.104/search?q=cache...8&client=opera

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Does anyone know how to stop XP from automatically creating these two folders each time I reboot, or at least creating them somewhere other than my documents? The pc is on my LAN at work.

Thanks
 

Answer:Preventing autocreation of "My ebooks" and "My Pictures"

Here's a possible fix, but it entails tweaking the registry. http://www.graphixanstuff.com/Forum/index.php?showtopic=2572

My understanding is that the folders keep getting recreated (after deletion) by _other_ software when it's installed; I assume something like Photoshop would have language referencing the My Pictures folder, for example.
 

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I'm trying under "Windows Update" to click on "check for updates" however when I do that I get message
"windows update cannot currently check for updates, because updates on this computer are controlled by your system administrator"
I am the admin on the PC however this PC points to a In-office "WSUS server" to normally get its update
Is there a work around to this that I could add to my local group policy or registry?
I have been under Group Policy Object Editor -->Computer Configuration --> Administrative Templates -->
Windows Components --> Windows Update
but seen nothing that would allow to override this error
Any suggestion(s) would be most appreciated
JMurphNE

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Hello all,

I am having this little problem where I install updates via Windows Update and all the downloads are downloaded and installed fine, but when I go to Add/Remove programs and go to the "View Installed Updates" section to uninstall an update, it's all blank.
 

Answer:Windows 7 Pro "installed updates" blank

I have downloaded probably 4 or 5 different updates since I finished installing the Win 7 Pro x64 pack from MSNDAA and when I go to the Add/Remove Programs -> View Installed Updates I only have one present. Might be only showing significant updates and not small patches.
 

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I got a crazy alert! virus! blah blah and the damned computer was screaming at me. I tried to close it down, but I was on the phone and didn't have time to fool with it so I hit the power button. When rebooting I hit f6 to boot to safe mode. Interestingly it stated, "installing updates." After a while it rebooted itself. I then get the little message box "updates installed successfully" or some such. So I go to View the update history and the last update it shows occurred on 8/10. Today is 8/12. I then got a couple of additional pop up messages stating "Updates installed" yet there is no new entry for update history.

Is it possible that some malware was loaded? I'm running Panda Free antivirus scan as I write. Just curious if anyone has any ideas on this. Kind of scary that there is some junk on my pc watching me now...

Answer:Keep getting message "Updates Installed"

Additional note: I went to control panel/programs/programs and features/installed updates. IT shows that Security update for MS Windows KB3176493 was installed on 8/12/2016. When I look at View Update History, it shows that patch was installed on 8/10/2016. Is it possible that all of this is because the patch was downloaded on 8/10 but since I hadn't rebooted until today, it wasn't actually installed until 8/12? Then the two different places "Update History" and "Installed Updates" just happen to show the same thing with 2 different dates? -thx

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Or maybe it is "Required updates need to be downloaded". I don't remember. In any case thee is only one option given: download or install. When this message appears the whole display is locked. Sometimes Esc removes the popup; sometimes Esc (and everything else) is ignored. If Esc is ignored, the only option is to force power down. The message doesn't even indicate that this is Windows talking about a fix from Microsoft. It really looks like malware so I never let it proceed. If it is a valid Windows fix it will show up in the Update Status display after I reboot. I understand that Windows really wants me to install a fix when this happens, but why does Esc sometimes work and sometimes not? And what prompts this popup for some fixes and not for others?

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Can anyone tell me in what folder on the hard drive I will find the Updates that are "already installed".

Clarification: I'm not asking about the ones that have been downloaded and are not yet installed (i.e. Windows/Software distribution). Also, I am aware that I can "view installed updates" via the control panel.

But I'm looking for the folder where the installed updates actually reside.

Any help would be greatly appreciated.

Thank you

Answer:What folder contains "Installed" updates

I have been looking and I find KB's all over the place.
Why if i may ask are you looking for such a storage place?

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Or maybe it is "Required updates need to be downloaded". I don't remember. In any case thee is only one option given: download or install. When this message appears the whole display is locked. Sometimes Esc removes the popup; sometimes Esc (and everything else) is ignored. If Esc is ignored, the only option is to force power down. The message doesn't even indicate that this is Windows talking about a fix from Microsoft. It really looks like malware so I never let it proceed. If it is a valid Windows fix it will show up in the Update Status display after I reboot. I understand that Windows really wants me to install a fix when this happens, but why does Esc sometimes work and sometimes not? And what prompts this popup for some fixes and not for others?

Answer:Nag: "Required updates need to be installed"

Have you implemented any form of Windows update block?

Or perhaps (as you're uncertain about the message) the update has been downloaded but has not been installed because it requires a restart and it's during your active hours period?

Note the exact message as the two cases are quite different and search for literally that message.

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I got a crazy alert! virus! blah blah and the damned computer was screaming at me. I tried to close it down, but I was on the phone and didn't have time to fool with it so I hit the power button. When rebooting I hit f6 to boot to safe mode. Interestingly it stated, "installing updates." After a while it rebooted itself. I then get the little message box "updates installed successfully" or some such. So I go to View the update history and the last update it shows occurred on 8/10. Today is 8/12. I then got a couple of additional pop up messages stating "Updates installed" yet there is no new entry for update history.

Is it possible that some malware was loaded? I'm running Panda Free antivirus scan as I write. Just curious if anyone has any ideas on this. Kind of scary that there is some junk on my pc watching me now...

Answer:Keep getting message "Updates Installed"

Additional note: I went to control panel/programs/programs and features/installed updates. IT shows that Security update for MS Windows KB3176493 was installed on 8/12/2016. When I look at View Update History, it shows that patch was installed on 8/10/2016. Is it possible that all of this is because the patch was downloaded on 8/10 but since I hadn't rebooted until today, it wasn't actually installed until 8/12? Then the two different places "Update History" and "Installed Updates" just happen to show the same thing with 2 different dates? -thx

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I double-click and get "search" instead of "open"--only when I click a disk, like Hard Drive C: or Floppy A: or CD F: and so on.

It didn't used to do this, so I must've inadvertently changed some setting somewhere, but darned if I can find it now.

Any ideas?
 

Answer:Solved: On the "my computer" list, I double-click on disks and get "search" instead of "open"

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Ok, so im new here so hey everybody..

to the point: my laptop is "stuttering"/lagging/skipping.
whatever you wanna call it its doing it.
my video/music/and cursor skip every second for a splt second it starts on start-up and dont stop til i turn my laptop off. it happens in a pattern its not random, ive done checked my drivers, spyware, and m RAM is good.. so can someone please help me? ***could it be because my battery wont hold a charger? so it has to be hooked up to the charger at ALL times or it dies Example: is the charger not got the "juice" to run the laptop by itself so it studders/skips..*** i dont know if this has anything to do with my problem but i ran "event viewer" and found this : The following boot-start or system-start driver(s) failed to load:
Cdrom
Imapi
redbook

PLEASE HELP




OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 39723 MB, Free - 23484 MB; D: Total - 12684 MB, Free - 3633 MB;
Motherboard: Dell Inc., 0FF049, , .HWPLLB1.CN1296167S5169.
Antivirus: McAfee VirusScan, Updated: Yes, On-Demand Scanner: Disable
 

Answer:Solved: Whole computer "studders"/"skips"/"lags" .. have event viewer report (PLEASE

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Relevance 85.28%

Hi,

I'm using Windows 10 th2-10511 x64 and when I install EMET 5.5 final the EMET system service is installed with the "delayed start" flag and the service and never starts after a reboot. The same thing happened with the beta version, I didn't notice
it until the final was released. This issue doesn't occurs with EMET 5.2.
I switched the service back to the normal Automatic (not delayed) start, and everything seems to be working again. I was wondering if anyone else experienced this issue?


Also, can someone enlighten me about this warning message "DEP/ASLR Policy settings are ineffective by default; see user's guide on how to enable them". It appears when I enable the DEP/ASLR EMET GPO. I couldn't find any reference to this warning
message in the user guide. DEP seems to be enabled, I have no idea how to check for ALSR other than Process hacker that shows ASLR as N/A.
Thanks

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Relevance 84.87%

Ok, so im new here so hey everybody..

to the point: my laptop is "stuttering"/lagging/skipping.
whatever you wanna call it its doing it.
my video/music/and cursor skip every second for a splt second it starts on start-up and dont stop til i turn my laptop off. it happens in a pattern its not random, ive done checked my drivers, spyware, and m RAM is good.. so can someone please help me? ***could it be because my battery wont hold a charger? so it has to be hooked up to the charger at ALL times or it dies Example: is the charger not got the "juice" to run the laptop by itself so it studders/skips..*** i dont know if this has anything to do with my problem but i ran "event viewer" and found this : The following boot-start or system-start driver(s) failed to load:
Cdrom
Imapi
redbook

PLEASE HELP
 

Answer:Whole computer "studders"/"skips"/"lags" .. have event viewer report (PLEASE HELP)

**(DONT KNOW IF THIS WILL HELP..)***

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 39723 MB, Free - 23484 MB; D: Total - 12684 MB, Free - 3633 MB;
 

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Relevance 84.87%
Relevance 84.05%

My computer either freezes or slows to a crawl when I hit the "my computer" icon, or try to use the "send to:" option under files or when I try to save a file in a different folder other than the one currently displayed in the "save in" feature. Major geeks cured this problem for me in 2004, but I did not save the solution and cannot remember it now. Please help...again!

I use xp pro sp2; intel pentium 4a; 2.66ghz hd (1% left); 512ram

Thanks
 

Answer:"My Computer", "send to:", "save in:" Functions slow or freeze computer

Go to the "Search" funtion (along the top in the same row as User CP, FAQ, Members list etc)...click on advanced search...type your name in the "search by user name" then click search now at the bottom..this will bring up your posts...
 

6 more replies
Relevance 83.64%

So I have this weird thing happening in my relatively fresh install of Windows 10.
Whenever I search for "Check for Updates" or "Windows Update settings" on the search box of the start menu, I get the results that I want but if I press enter or try to click on those results nothing happens.. As far as I know I can click all others search results but those, and maybe others related to windows update.

I can still get updates by going to Settings>Update & Security though.

In my other computers this works fine, and as far as I can tell all the updates are done.
From what I've searched around other people seemed to have a similar issue where they couldn't acess the settings at all which isn't my case. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results.

Answer:Can't click on "Check for Updates" "Windows Update settings" on Start

Spanker,
.............. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results. .....................

Please clarify what did you mean by "no results".

When sfc /scannow is completed, it will give you one of the following 3 reports....................(paraphrasing)

1. No integrity violation.
2. Found corrupted files and repair is successful.
3. Found corrupted files but unable to repair some of them.

Which one of the above is applicable to you ?

3 more replies
Relevance 83.64%

So I have this weird thing happening in my relatively fresh install of Windows 10.
Whenever I search for "Check for Updates" or "Windows Update settings" on the search box of the start menu, I get the results that I want but if I press enter or try to click on those results nothing happens.. As far as I know I can click all others search results but those, and maybe others related to windows update.

I can still get updates by going to Settings>Update & Security though.

In my other computers this works fine, and as far as I can tell all the updates are done.
From what I've searched around other people seemed to have a similar issue where they couldn't acess the settings at all which isn't my case. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results.

Answer:Can't click on "Check for Updates" "Windows Update settings" on Start

Spanker,
.............. Still I tried the sfc/ scannow that a lot of users seemed to recommend but no results. .....................

Please clarify what did you mean by "no results".

When sfc /scannow is completed, it will give you one of the following 3 reports....................(paraphrasing)

1. No integrity violation.
2. Found corrupted files and repair is successful.
3. Found corrupted files but unable to repair some of them.

Which one of the above is applicable to you ?

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Relevance 83.64%

At first I completed the download and than waited for around 3 hours for "preparing for installation" and than when i again started the updating after the restart it is showing "checking for update" from past an hour.
What should i do?

Answer:Why does windows to update stuck at "checking for updates" and "preparing for installation" ?

The OS is probably missing some updates during the upgrade process. Be patient and let the process work on its own.

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Relevance 83.64%

This is not really a problem, more like a nerdy technical question, since I like being informed about the goings-on in my PC. I hope I posted it in the right section, since IMVU would probably fall more under "game" than anything else.

I have always been curious as to why would the developers of the chat client IMVU decide to have the program install within C:\Users\[username]\AppData\Roaming\IMVUClient (previous versions did so under "Documents and Settings") instead of "Program Files" or "Program Files (x86)" on Windows... I am also curious if this unconventional choice could potentially make my PC vulnerable to attacks.

Now, the program works fine AFAIK, but I'm puzzled by this. I'm the kind of user who likes having the choice of installing apps in a drive other than C: (to free space in C:, for portability, etc.), and who gets nervous when apps do not install or behave the way that I'm used to.

I was told by someone more knowledgeable than me that it was probably a lazy way to get around administrative install rights in Windows Vista and Windows 7. He also added that the cache data of the program shouldn't be in Roaming when there is no upper limit or even default size set on it.

And yes, this has been asked on their forums, but no staff member ever answered it (only a forum mod, who didn't have a clue).

Any ideas? Or am I being overly paranoid?

Ed.
 

Answer:IMVU Installed in "AppData\Roaming" instead of "Program Files"

7 more replies
Relevance 82.82%

Hello guys,

I don't know what I did, but nothing happens when I click on those two things in the search bar:

View image: wtf

I reinstalled Windows a few hours ago, and IIRC pressing those with the mouse lead somewhere. Now when I click on them, it does nothing. I have to type in "Settings", so I can click on the actual Windows App. Then I can navigate to those settings. IIRC those results were "clickable".

Can somebody help?

Thanks in advance!

Answer:Can't open "Windows Update Settings" or "Check for Updates"

Hello iamnewhere,

If you like, here's a Windows Update shortcut to use for now until hopefully an update will sort it for you.

Windows Update Shortcut - Create in Windows 10

3 more replies
Relevance 82.82%

I couldn't find such tweak.. This is a major issue to me. I need the "Favorites" pane back where i can drop whatever i want. I use that daily! I can't stay on 10 without it. Also, about updates, i saw there are tweaks to stop forced updates but then how is it? Do you get to choose what you want, one by one, like in the previous Windows? Please tell me, thanks!

Answer:Can i get back "Favorites" in place of "Quick access"? And updates..

You still have "Favorites"...just right click a folder or file and click "Pin to Quick Access".

If you don't want your recently used files and folders to appear there, uncheck the respective check boxes in Folder Options (it's under privacy).

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Relevance 82.82%

Hello - would anyone have any assistance or info on update error code #80070002 ? - keeping most of my auto windows 7 updates blocked or 'failed'. - Would like to see more of my windows 7 updates be 'successful'.
Also (upon my restarts and shutdowns), my 'Widows Configuration' advances to ONLY 30%, instead of 100 percent??
Thanks! - from alskalsk11 

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Relevance 82.82%

Hello guys,

I don't know what I did, but nothing happens when I click on those two things in the search bar:

View image: wtf

I reinstalled Windows a few hours ago, and IIRC pressing those with the mouse lead somewhere. Now when I click on them, it does nothing. I have to type in "Settings", so I can click on the actual Windows App. Then I can navigate to those settings. IIRC those results were "clickable".

Can somebody help?

Thanks in advance!

Answer:Can't open "Windows Update Settings" or "Check for Updates"

Hello iamnewhere,

If you like, here's a Windows Update shortcut to use for now until hopefully an update will sort it for you.

https://www.tenforums.com/tutorials/5...dows-10-a.html

4 more replies
Relevance 82.82%

i keep getting "The following updates where not installed" when going to microsoft update (please see pics)
Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86
it says this every time
Can anyone tell me what to do to get this update?
 

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Relevance 82.41%

I left clicked on Local Disk C when I opened "My Computer" and for a reason that I can't understand, I got the message: POWERPOINT VIEWER CAN'T FIND THE FILE. This is the first time that I left clicked on the Local Disk Icon and it seems that it tried to open Powerpoint. I tried with the other icons inside MY COMPUTER and the same thing hapenned: it attempts to open Powerpoint Viewer. I don't remember having this problem before and don't know how to fix the problem. I made a search and found that my C drive has the following:
C:\Program Files Powerpoint Viewer
C:\Program Files\Microsoft Office
C:\Documents and Settings\all Users\Start Menu

I have Office 2003 Any suggestions as to what is happening and how to fix this problem?
Thanks, Metuquita...... Pls respond to my email address!!!
 

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Relevance 82.41%

I have Windows XP Pro., sp3.

When you install a new program, what determines where it is listed: All Users>Start Menu>Programs or "user name">Start Menu>Programs?

reoneill
 

Answer:What determines if a program is installed under "All Users" or "user name"?

Usually some of the programs give you an option to install it under your user name or for all users during the setup process. So say if I was installing (CVTae) a resume programming on a Windows XP computer it will after the installation process ask me if I want to install it as all users (so it will show up on the all users start menu so everyone can see it) or just for me. That's where you can decide for yourself where you want to install it.

'So usually it's the user's choice of where it's listed in most cases, but certainly not in all cases.

Hope that helps mate.
Dan
 

1 more replies
Relevance 82%

Hey all, I just created this account after doing some lurking on here.
I have a problem with a desktop of mine, its and Amd Athlon 64 X2 dual core processor 3800+

I know that there are other threads on this problem but they only seem to have solutions for computers that have floppy drives and mine does not.

I'm not very tech savvy at all either so any bit of help would be greatly appreciated.

Thanks

Answer:"Setup did not find any hard disk drives installed in your computer"

Sounds like a stupid answer,

Have you checked all cables .. I.e SATA and Power are plugged into your HDD? (or IDE and Power)

Poyol

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Relevance 82%

I just bought a new DVD Burner but figured it wasnt TOO tough to install...I am less than skilled at this stuff but the guy at Best Buy basically said it wasnt hard and it could be done no problem...

So i opened a relatively older (about 4-5 years ) tower, unscrewed the cd drive i wanted to take out and then slid the new dvd burner in its place, plugged in the necessary wires and i thought i was in business...

turns out for whatever reason i couldnt see the drive when i went to "my computer" so i thought that maybe i plugged in the wrong wire...i un plugged one, plugged in another that was hanging down and then my computer just shut off...

now i am getting message thats telling me "Setup did not find any hard disk drives installed in your computer."

am i dealing strictly with a problem where i have the wrong things plugged in? or did i fry my hard drive?

Any help would be GREATLY appreciated
 

Answer:"Setup did not find any hard disk drives installed in your computer..." ???

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Relevance 82%

i get the message "setup did not find any hard disk drives installed in your computer" when i try to install windows xp on a dell dimension 5150c with a 160G WD SATA drive. the bios detects it fine and the diagnostics indicate that it's okay and norton ghost is able to access it. this post:

http://www.techspot.com/vb/topic18329.html

indicates that i should try setting my sata operation to "combination". i have no such setting in my bios. i have only ahci and ata for this setting. i've tried both with identical results. do i need scsi drivers to install windows? thanks for any help.
 

Answer:Get "setup did not find any hard disk drives installed in your computer"

This is one of the most common problems we see here on TechSpot!
What you need to do is press F6 for third-party scsi or raid controller just as the Windows install is starting. You then need to insert your SATA driver disk.
If you do not have one then you will need to go to the Dell website and download the correct one for your PC and put it on to a floppy disk.
This should get all working.
 

9 more replies
Relevance 82%

I've searched the forum but fear that others aren't having this trouble. I installed IE7 and when i boot up, my pc hangs when applying personal and computer settings. It does boot after about 30 minutes, but that's unacceptable. I can't be the only one?!
 

Answer:IE7 Installed - Boot hangs at "Applying Computer Settings"

yeah it can be a bitch!
The 'standard ' download for IE7 actually installs three things and takes half an hour (on broadband) as a result. These are IE7, Various windows updates and the Microsoft malicious software removal tool.
The 'good ' news is you get a tick box when you down load the updates, you should untick the optional extras and do those at another session.
You will have gathered from this that you need to uninstall IE7 and reinstall it again as suggested.
If you can uninstall from add/remove programs in the control panel.
If not
open windows explorer (notIE)
on the tools menu press folder options
select view tab
in the advanced settings check show hidden files
press apply then OK
then go to start
start>run>type in
%SystemRoot%\ie7spuninst.exe /OK
follow the on screen instructions

If this does not work there is a much harder proceedure from the recovery console. Once you have installed IE7 you cannot do an XP repair install without breaking Windows.breaking windows.
I will post this if needed.

Studio T
 

31 more replies
Relevance 82%

I recently aquired this system:

Dell PowerEdge 1600SC
Intel Xeon 2.4GHz
2 x 36Gb HDD
1Gb RAM

PowerEdge Expandable RAID Controller BIOS 1.05 LSI Logic Corp.
HA -0 (Bus 1 Dev 2) PERC 4/SC Standard FW 3.28

startup says:

1 Logical Drives found on the host adapter.
1 Logical Drive(s) handled by BIOS

This computer previously had Microsoft Small Business Server 2000 installed on it, but by the time I received it, someone had replaced the OS with Ubantu.

I came in with all guns blazing, knowing nothing about RAID, SCSI or server systems, and went and DBAN'd the whole system because 1) there was a lot of useless juck from the previous owners on there, and 2) my friend didn't like Ubantu and wanted a simple Windows XP installation.

I think i have got the HDDs online again after the dban but...

How do I get Windows XP installed in this bloody computer, so that it runs (for all intents and purposes) like a powerful desktop, instead of a server?

When i run the Windows Setup it asks for 3rd party drivers for the RAID/SCSI. I have exhausted my googling abilities trying, but I can't find PERC 4/SC RAID controllers with the relevant "txtsetup.oem" file that Windows Setup is demanding.

I downloaded the Dell perc 4/sc driver package from support.dell.com but it doesn't have the txtsetup.oem file and Windows Still asks for it.

Is there a certain array configuration that enables windows to see the drives without the drivers? If so, details please...

Pleas... Read more

Answer:Solved: "Setup did not find any hard disk drives installed in your computer."

If you have the driver files, you should be able to slipstream them to your Windows XP disk.

Download and install nLite (http://www.nliteos.com/download.html). This program allows you to add to your current Windows installation disk such things as Windows updates, Service Packs and hardware drivers (including SATA and SCSI).

The actual usage is pretty self-explanatory. Let us know how it goes.
 

2 more replies
Relevance 82%

I thought I was computer savvy until this problem came up. When I double click my computer, recycle bin, control panel, etc, the hourglass comes up for a few seconds, goes off, and nothing else. No error messages or anything, just nothing. I have viewed a few of the threads covering this and a common link was the hijack this result. I have posted that here, and really hope that someone can help me with this. I have run SpyBotSD and adaware, I have run mutiple virus scans, I did an SFC, and the final thing was to repair windows using the original disk, none of which has help. I am running Window XP w/SP2. Any other suggestions would be certainly appreciated. Hope to here from someone soon. MTCS, out.

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\TDSTEL~1\ENTERN~1\app\pppoeservice.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusCl... Read more

Answer:I cannot open "my computer" "control panel" "recycle bin", etc...

You may want to reinstall the operating system.

Backupthe files that are importantto you before you reinstall.

The "New" installation will overwrite the current one

If you do not format your hard drive before the reinstall the installation should not harm your files (That's why I suggest backingup your files) and will speed up the installation process.
 

1 more replies
Relevance 82%

Ok, so basically, whenever I turn the computer on, 3 error messages appear:

- A virtual driver failed to inicialize DLL. Chose close to end the program. H:/Windows/system32/code/pRee.exe

- A virtual driver failed to inicialize DLL. Chose close to end the program. H:/Windows/system32/code/pRee1.exe

- Error loading H:/Archiv~/GBPLUG~/gbiehcef.dll. Couldn't find specific module.

(sorry if some terms are incorrect, my computer is in Spanish, to I tried to translate as best as possible)

Please help me solve this terrible problem, it is really getting me on my nerves! (oh, and if this helps, I've recently donwloaded this so called "Limewire acceleration", and whenever I ran the setup, it didn't work. I don't really remember the name of the website I downloaded it from, sorry...)

Answer:Can't Open "My Documents", "Trash" or other files in "My Computer"!?

Hi and Welcome to the forum

I am almost certain that you have malware problems. Most like caused by you doing file sharing/ P2P - Limewire.

Suggest that you go here and follow the directions:

http://www.techsupportforum.com/secu...oval-help.html

Please be advised that the malware people are very busy and it could take a couple days to assist you.

BG

1 more replies
Relevance 81.59%

I downloaded the intel driver update utility and when it was done scanning it said that I had a customized computer manufacturer driver installed on my computer. what does this mean?

Answer:"A customized computer manufacturer driver is installed"

What driver was it stating ?, look here, example of graphics driver with that error Graphics Drivers — Computer Manufacturer Graphics Driver Detected

11 more replies
Relevance 81.59%

Note: I can't take any screen shots because my problematic laptop won't even start up fully.

So as a bit of background, my 6-year-old Toshiba A505-S6005 laptop battery has been horrible for ages (as in my laptop MUST be plugged in at all times or else it will immediately spontaneously turn off without a proper shut-down. It also spontaneously turns off it it overheats or starts working too hard or something), so I don't use it very much - but it's where I keep all my music and movies, and I've been gradually transferring these files to other devices, which is why I still use it occasionally...

Anyway, 2 nights ago, I downloaded and installed updates, and after taking a while to install updates, it stayed on the "shutting down..." screen for a long time... And when I woke up the next morning, it was STILL on the "shutting down" screen - and it had been 8 hours by that point (I was actually very surprised that it hadn't spontaneously turned off overnight). So I did a force-turn-off because I thought it would start up ok.

Today, I turned on the computer figuring it would boot up ok. So we get to the start-up screen - it even spends a mere split second on the usual improper-shut-down-how-would-you-like-to-start-up screen (it usually spends 30 seconds on that screen) and it goes through "configuring updates," and this took a while, and then it went back to the "shutting down..." screen. And it was stuck there for about 20 minutes be... Read more

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Relevance 81.18%

Hi All,
This is regarding confirming whether windows updates are installed or not on PC.
I have manually installed KB2971203 on my windows 8.1 enterprise machine and rebooted PC and looked at installed updates but not able to get it.
Also, 
ran the command >systeminfo.exe | Findstr KB2971203 but ourput of command is null/blank.
can anyone help me here on how to troubleshoot it.
I just want to confirm that required kb is installed.
-Atul

TheAtulA

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Relevance 81.18%

Hi All,
This is regarding confirming whether windows updates are installed or not on PC.
I have manually installed KB2971203 on my windows 8.1 enterprise machine and rebooted PC and looked at installed updates but not able to get it.
Also, 
ran the command >systeminfo.exe | Findstr KB2971203 but ourput of command is null/blank.
can anyone help me here on how to troubleshoot it.
I just want to confirm that required kb is installed.
-Atul

TheAtulA

More replies
Relevance 81.18%

i noticed that recently i haven't been getting my regular windows updates and now when i click on windows update via the control panel, it takes several minutes to load and then when it finally does, it comes up with a red x and the quote above in the
title. I tried opening windows defender as well and it said that it was turned off. i click turn on and it gives me a timeout error after about 2 minutes: 0x800705b4. One thing to note is that i recently got a virus on my computer about 2 weeks ago. According
to AVG it is gone but i have my doubts. i manually downloaded the Microsoft security essential definitions too because it wasn't updating for use and it is now working. The scan is currently in progress but i don't think ill find anything because i did the
same thing with AVG. I tried multiple things from threads like restarting the services and such but to no avail. Please help me, i'm desperate for a windows update. Ill provide any system information that is required for the solution.

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Relevance 81.18%

Greetings Seven Forums Gurus and apologies for the TL;DR nature of this post. Trying to put all the relevant information in.

So a problem has come up from a little old lady customer here. She got hit by the non-voluntary Windows 10 upgrade last week - caught it somewhere before it did the final install, and who knows what she did exactly, but before I got a chance to look at the computer she had somehow managed to revert to 7.

At that point I ran the GWX toolbox and canned the 10 upgrades but by then the damage was done, and the machine won't check for updates and won't stop saying it hasn't finished installing the last update.

Notice it says never checked for and never installed updates - these are probably as a result of some of the stuff I have tried. It also says "You receive updates - for Windows only" although there is no option on the settings page to check for other products' updates.

Incidentally I have also tried changing the settings to Never install updates and removing both check-marks - makes no difference.

Under Update History the only item listed is Hotfix for Windows KB947821 (that's the System Update Readiness Tool) which I ran manually today. If I click "check for updates" it very quickly pops up a little window to say "Windows Update cannot currently check for updates, because you must first restart the computer..." blah blah blah. Well it's been restarted more than a dozen times, with all the various things I've tried.

... Read more

Answer:"Restart your computer to install important updates" - ad infinitum

Hi Chris,
Try this for starters.

1. Close all the open windows.
2. Click the "Start" Button, click "All programs", and click "Accessories".
3. Right-click "Command Prompt" and click "Run as administrator".
4. In "Administrator: Command Prompt" window, type in " net stop WuAuServ " (without the quotes) and press Enter.
Note: Please look at the cmd window and make sure it says that it was successfully stopped before you try to rename the folder.
5. Click the "Start" Button, in the "Start Search" box, type in " %windir% " (without the quotes) and press Enter.
6. In the opened folder, look for the folder named "SoftwareDistribution".
7. Right-click on the folder, select "Rename" and type " Sdold " (without the quotes) to rename this folder.
8. Still in "Administrator: Command Prompt" window, type the command " net start WuAuServ " (without the quotes) in the opened window to restart the Windows Updates service.


Got acouple more things in the locker if it fails

Roy

1 more replies
Relevance 81.18%

Hello all. Last night I shut off my Dell computer with Windows 7 home premium. It started an update that I believe had 29. Later I realized I needed to look at something and turned it back on. It started the "Configuring Windows updates do not turn off your computer" but it has gotten hung up at 41%. The little circle is still spinning but has been like this since 11pm last night. I have not done anything yet.

Thank you for any help you can give me!
Holly

Answer:Computer hung up on "Configuring Windows updates 41%" since last night

ABout the only thing you can do now is force a shutdown, holding in the power button for about 5-6 seconds.
Boot to Safe Mode, and let it attempt to either repair the system or complete the updates.
Hopefully you'll then be able to boot to normal mode, and install any that didn't work this time around.

1 more replies
Relevance 81.18%

For over 48 hours Windows Update has said "Restart your computer to install important updates", yet every time I restart and check Windows Update it is still saying "Restart your computer to install important updates". Before I deleted SoftwareDistribution to try and solve matters the update history showed a security update, KB3069762, which has been showing as "pending" for the whole of this period despite numerous restarts, but never shows as "successful" or "failed". It just stays stuck at "pending". It doesn't appear in installed updates, but when I try to install it manually it says it's already installed.

SURT installed hotfix KB947821. SFC scan didn't find any problems. Microsoft Fix it said Cryptographic services could not be stopped. I've tried to upload the CBS folder as per your posting instructions but it's over 80MB zipped and it didn't upload.

PS: I don't know if this is relevant, but this update KB3069762 relates to a vulnerability when Remote Desktop Protocol is enabled. When I went to the dialogue box to check if RDP is enabled (system/advanced system settings/remote), the 3 check boxes relating to RDP are missing. All I have is a check box for remote assistance, so I don't know for sure if RDP is enabled or disabled.

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Relevance 81.18%

In Windows XP, fully updated, I have several folders full of mp3's and want to see the bit rate and duration. I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

But all the figures in the "Duration" column appear to be in "hours" and "minutes", so I see "00:04" or "00:03", but what I want is "minutes" and "seconds".

Any thoughts as to how to change this?
 

Answer:Solved: Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

16 more replies
Relevance 81.18%

Hi,

I have a Windows 7 x64 machine that is permanently stuck trying to install the same update.
I have followed various posts off of MS websites to rename SoftareDistribution etc. but none have helped.
HAve tried
1. Boot intoClean Boot Mode and try updating again.
2. Run the Microsoft Fixit and see how it works.
  

   
How do I reset Windows Update components?

3. Try System Update Readiness tool by referring toWhat is the System Update Readiness Tool?.
4. Run
System File Checker tool and see how it works.

The WindowsUpdateClient log posts the error 0x80070bc9

CBS log has the following:
2012-09-22 15:09:44, Info                  CBS    Session: 30251211_3937697323 initialized by client WindowsUpdateAgent.
2012-09-22 15:10:49, Info                  CBS    Session: 30251212_293967167 initialized by client WindowsUpdateAgent.
2012-09-22 15:10:49, Info                  CBS    Appl: detect Parent, Package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.0.6000.16386,
Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, Distribut... Read more

Answer:Windows Update loops with a "Restart your computer to install important updates"

Thanks Alex
I had already tried the steps in the post you linked.
In the end I have had to reinstall Windows 7 over the top (keeping all settings) and this has fixed the issue with Windows Updates.
It is frustrating that I could not find a solution as I do not like glossing over the issues without first finding a solution but unfortunately it was not my pc and time was against me.
Thanks for all the replies.
Simon

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i am helping someone fix their computer. everything has been checked out:viruses,adware,updated,etc,.

--although there is a floppy disk drive,that is original hardware,the
computer is not "seeing" it.

--i checked device manager,all +
( no question marks or exclamantion marks)

--"my computer" shows just the one cd drive

--i did a hardware scan....did not detect floppy drive
its an ibm pen3 laptop winxp
thanks
 

Answer:floppy disk is INSTALLED,but computer does not"see"

The drive doesn't show up in device manager or My Computer. Does it show up it BIOS? No hard drive in My Computer either??
 

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Hey everybody!
I'm new to the windows 7 forums.
So here is my problem: when i go to the Add/Remove Programs list, instead of seeing the list of installed programs it displays "No programs are installed on this computer". I tried rebooting the computer but that did do anything. Haven't turned on the computer since sunday 21.
I have attached a screenshot.
I am running Windows 7 Home Premium on the Samsung N310. I haven't had any problems befor this.
What can I do to solve this? Please help!

Thanks
Fire Cat

Answer:"No programs are installed on this computer" error

Try using a third-party program such as Revo Uninstaller to see those programs.

BTW I see you're new. Welcome to SevenForums!

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Hi,

This is doing my head in and i'm wondering if anyone has any suggestions what my problem is.

I am trying to copy some files from my Home machine to my Laptop via a network share. I have full permissions to the share and can copy MOST files, create new ones, delete files etc.

However i have a directory with photos from my Canon SLR and a Canon IXOS. The files from the IXOS are fine, i can copy/edit/delete via the share ... but the files from the EOS SLR are visible in the directory, but i can do ANYTHING with them.

Any bright ideas ? I've googled and can't find anything similar...

Andy
 

Answer:"Access Denied" Problem Copying *Some" photos from one computer to another

welcome to PCR

http://support.microsoft.com/kb/308421




 

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Sometimes when I try to open the Computer window (either by clicking the start button and then Computer or hitting Windows key + E) it will take a long time to open (upwards of 90 seconds). It doesn't happen all of the time, but starts happening seemingly at random. I can open other folders, but as soon as I click Computer, it freezes for a bit before working properly.

I can get it to stop by rebooting, but it seems to always eventually happen again. I know it's not a hardware problem, as this is happening on both my desktop and laptop.

Answer:"My Computer"/"Computer" slow load problem

There's a number of ways we can retrieve info on this, so let's start with the easiest.

First, grab Process Explorer and open it up. Sort by the CPU or CSwitch Delta columns (highest at top). Now, attempt to open Computer, and see which process started spiking. Most likely I would venture to guess it's the explorer.exe process. Either way, double-click it to open and see its current running threads. If Computer is still loading, you should see the highest-load thread at the top which should be relevant. Dbl-click it and it'll give you the callstack for it. Copy and paste to here for evaluation. If Computer window pops up prior to doing all this you can keep attempting to open it and perform the instructions while it's hung.

In addition to this, you may also wish to create a dump file of the process while it's loading the Computer window. Right click the process that's spiking and create either a minidump or a full dump. Minidumps are very small and should attach no problem to your post, but are very limited in details. Full dumps will have to be uploaded to a 3rd-party filesharing site.

Note that if it does the same for both desktop and laptop, go ahead and provide us the details following these instructions for both laptop and desktop. Specify which is which. The dump files from each would also be beneficial.

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Hello all!

So, I've just installed a fresh version of Windows 7, coming from Ubuntu 10.04. Everything seems to work smoothly, except for the little problem of having NO SOUND! I've tried everything I can think of or find anywhere on the internet, and nothing seems to be making any difference. The sound symbol on my taskbar has a little red circle with an x, and it states "No audio output device is installed". I've downloaded oodles of drivers (realtek, ones from HP, chipset driver for intel as well as the nvidia one, ricoh card reader driver, etc., all 32bit, which is what my win version is); some will install, some come up with errors, but neither seem to make any changes. Through device manager, I've disabled/enabled, uninstalled, deleted, had it check for drivers. I've used windows update to see if perhaps it had any solutions. Nothing seems to work. Does anyone have any advice/ideas I could try? If you do, please use layman's terms to get there. I'm usually very good at troubleshooting, enough to get by with few problems most of the time, but I'm not up on all the technical terms. I can include screenshots of anything if it would help. I am on a Compaq Presario V3020US notebook, with an intel centrino duo processor. I'm not completely sure of other specs, but if you know where I can find them, I shall look there. ANY help would be appreciated. Thanks in advance!

~Asteria

Answer:"Audio output device not installed", code 10, presario v3020US problem

I notice you mention the chipset drivers. In most cases the chipset drivers must be installed before installing sound drivers. If you haven't installed in this order, give it a try. I've also seen cases where the install was not initially done with the correct install sequence and after many different tries, it finally will take a new/correct sequence install to get everything working. On many PC's the correct install sequence is (1) Install Windows (2) Install motherboard chipset drivers (3) Install device drivers including video, sound, ethernet, etc. The chipset drivers are key to a successful install as one of the prime things they do is define (identify) all the devices on the motherboard.

Also, it could be a BIOS problem. Make sure the audio is enabled in the BIOS. You may want to reset the BIOS and see what that does. Check the Compaq BIOS resetting procedure (on most desktops you can just Power off the PC and remove the CMOS backup battery for about 10 minutes, but that's not alway easy on a Laptop).

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So, i have Windows 10, i'm barley learning about Computer's and such, but i plugged in my headphones and then all of a sudden i see "No Audio Output Device is Installed." I unplugged my headphones to see if that would fix the problem but of course it didn't. I don't know what to do i tried doing something else where i had to change my files to classic but i didn't see any General tab. If you could help that would be greatly appreciated!

Please help!

Answer:How do I, fix "No Audio Output Device is Installed" Problem.

Hi, do you hear normal system sounds from your built-in speakers? (Or any other sound?)

I have the same message but only for programs from Ashampoo and Audacity > v2.03 on my 32 bit Win 10 upgraded from Win 8,1 - when the programs worked.

But if I clean install 64 bit Win 10, I have no problems with those programs and my sound card at all.

Please complete your system specs.. (see System Specs - Fill in at Ten Forums - Windows 10 Forums)
and you'll need to say what sort of headphones you are using.
Did you upgrade or clean install? are you using a 32 bit or 64 bit OS?

Please also post the sound card driver version installed (to confirm this is installed):
Win key + X, Device Manager, Sound, Video and Game Controllers, right click on your sound card, properties, driver.

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Error message above after losing wireless connection. Intel PROSet Wireless software shows up under Add/Remove Programs but isn't listed under Device Manager/Network Adapters (only Broadcom NetXtreme 57xx Gigabit Controller is listed) or any othe Device Manager categories.

Please help. Thanks, g

P.S. downloaded Intel driver and software update but they didn't run (?) after attempting repair via troubleshoot
 

Answer:"Adapter Problem: driver is not installed" error

Hi dear i go through your problem . i think that you should check you hardware options.in you system if yo find you adapter options then go for enable or else you need new laptop adapter. i can just help you by giving you a site that i search for you . you can by new laptop adapter you can goo through it .
www.battery-jp.com
 

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Another question/puzzle. Windows 8.1 Enterprise.

I clean installed W8.1 three days ago, and the first thing I did was bring it up to date with all the offered updates. All installed successfully and I thought no more of it. At some point after this I made a system image backup, which today I have restored to. When I now look at the "classic" windows update screen it says I have never checked for updates and none are installed. Forcing a check for updates brings only two up as can be seen in the pictures. If I go to "view installed updates" then there is a lot of stuff in there, whih I assume could be the previously installed original batch.
I'm guessing this is normal behaviour but it seems slightly odd (the on screen messages at least)

Answer:No update history says "never checked" & "never installed"

Not odd... Considering that is a "clean install"(albeit with integrated updates) - thus no update history (file) exists.

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I am running Windows XP SP3, fully updated, on an Acer lap top PC.

I have several folders full of .mp3's and want to see the bit rate and duration. To do this I right click on a column heading and select "Bit rate". I then click on "More..." so I can get to "Duration", and I select that one too.

The two new columns appear, but the format of the "Duration" column appears to be "hours:minutes", so I see "00:04" or "00:03" for most .mp3's, when what I want to see is 'hours:minutes:seconds", e.g. "00:03:45".

This also happens for video files (.avi files), e.g. all my episodes of "Heroes" (sad, I know) have a duration of "00:42" instead of "00:42:xx".


Here are two pictures showing the problem with the .mp3's. The first is of Explorer showing the Duration as "Hours:Minutes":




The second picture is of the properties window of the first .mp3 in the list above:




I copied some .mp3 files to another (old) PC on my home network, and it displayed the duration field correctly:




Also, the properties window correctly shows the duration also:





I'm not the only person to have this problem. I received a private message from a member of another forum where I posted about this problem several weeks ago. That person also has the same problem with the duration field.

The tech guys on that forum were unable to find the source... Read more

Answer:Windows Explorer "Duration" Column - no "Seconds", just "Hours" and "Minutes"

* bump *

Tricky, this one!

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Hi everyone,

I have a Sony Vaio laptop running Windows 8.1. I am not sure which version of 8.1 I have.

At the end of the day yesterday, I went to shut my machine down, and in place of the normal shutdown icon there was a message saying something like "Install updates and shutdown." I clicked on this option and walked away.

This morning I came in and started up my computer. A blue screen appeared with the message "Working on Updates, XX% complete, Don't turn off your computer." The percent indicator incremented from 0% to 100% and seemed to get stuck there.

I went on Google and looked for a solution to this problem, and found an article that said to wait for three hours and if it is still stuck on that screen, turn the machine off and restart it. After three hours that screen was still showing so I restarted the machine.

After restarting the machine, I got a message saying "Getting Windows ready, Don't turn off your computer." After a few minutes, the screen returns to the same blue screen with the message "Working on Updates, 100% complete, Don't turn off your computer."

I have tried restarting the machine several times and each time I get the same result. This started at 7:00 this morning and it is now 3:30 pm so it has been over 8 hours that it has been stuck on this screen.

Do you have any suggestions as to what I can do to solve this problem?

Thanks
Randy

Answer:Computer stuck on "Working on Updates"

rengler, welcome to the forums. Try a system restore from boot

System Restore - How to Do in Windows 8[1]=Backup Restore

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Hi there,
Can someone please help to shed some light on this, or possibly fix this issue?
I've been trying for ages to get my parents computer to download and install updates.
It's running 7 Home Premium 64 bit with SP1.
The Windows Update page shows that Windows could not search for updates, which resulted in the error 8007370B
The link on that page to get help for this error has no results.
The system update readiness tool failed to fix the issue
sfc /scannow in an elevated command prompt results in the error message
Windows resource protection could not perform the requested operation.
I also tried to force WSUS offline updates, but ended up having to remove the temp admin account and cancel the updates when that failed.

log files attached:
Attachment 362134

Answer:Failed updates "WindowsUpdate_8007370B" "WindowsUpdate_dt000"

Your first run of CheckSUR found a fair number of errors, and managed to fix them, mostly - but to remain until now...

Code:
Checking Component Store
(f) CSI Payload File Missing 0x00000000 _isdel.exe wow64_microsoft-windows-i..llshield-wow64-main_31bf3856ad364e35_6.1.7600.16385_none_ca61f601a4548b8e
(f) CSI Corrupt Identity 0xC0150017 c64c420f5864b56f41d74a09d3a4941a, Culture=neutral, Version=6.1.7601.18283, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versyo~Scope=NonSxS c64c420f586..a09d3a4941a_31bf3856ad364e35_6>1.7601.18283_b5294749e54eed83 Bad identity

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

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"Repaired" Windows and now updates "fail"

I've tried all at once, one at a time, turned of firewall, what next?
 

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The video driver.
ATI Radeon X1200 series.
"The display manufacturer hasn't made your display compatible with Windows 10."
How could they make it compatible when it's not out yet?

Answer:"Here's why Windows 10 can't be installed on this computer."

Because like Insiders, they could've had access to pre-release builds?
Many have added Windows 10 support and it hasn't even launched in most places yet.

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I have an older PC running XP Home that I know only has USB 1.1 ports.

How do I permanently stop the "This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 port. For a list of available ports, click here." balloon pop-up whenever I plug in a USB 2.0 device? This reminder is starting to be as annoying as MS-Office's Clippy or the Windows Search Assistant dog.
 

Answer:Solved: Preventing "This USB device can perform faster ..." popup

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Win.XP Home
I.E. 8

I'm using a borrowed laptop while mine's being repaired.

I keep getting the message "I.E. has closed this webpage to protect your computer. A malfunctioning add-on has caused I.E. to close this webpage."

What's happening here and how can I get around this? Suggestions very much appreciated.
 

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I have a Windows 7 machine.
It was working fine.
Now it will not boot.
When I try system repair, it says:
Root cause found
A patch is preventing the system from starting.
Repair action: System file integrity cheack and repair
Result: Failed. Error code 0x490
 
I have tried doing safe mode, last known good configuration etc and nothing works
Also, I tried to restore to an early checkpoint, but it claims that none exist, even thought I know we save restore points.
 
Please advise?

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here's my problem it's just an image thank you all in advance

Answer:"other" shortcuts In "my computer" problem

more details?

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Answer:"msvcr80.dll is missing from your computer." WindowsUpdate_00000643" "WindowsUpdate_dt000"

Hi,

Please share more information with us, when did you found this iussue? what action are you doing when you found this issue?
Plese first refer to this KB, does it fit this issue?
NET Framework update installation error: "0x80070643" or "0x643"
http://support.microsoft.com/kb/976982/en-us
More information will be appreciate.
Regards
Yolanda
TechNet Community Support

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Made a HUGE mistake, messed with the settings under "My Computer" > "Manage" > "Services> and also the "Local Users". Now having trouble, can not see my "Start and Task Bar", the "windows"+ ''e" is no longer working.

How can I restore the Services & the Local Users account without having to reinstall my whole computer? I am afraid I will loose lots of files... I do not remember what exactly I changed, but some of the "Services" I changed to "disable" now when I try to open properties and change them back, I am unable. The right click to get to properties is not working.

Your help is highly appreciated.

Answer:How to restore the defaults for "services" under "My Computer" > "Manage>

I am not sure about the "quick" way of restoring, but what you can do is go back to services, "RIGHT-CLICK" the white area select "HELP" then the third option is "Default settings for services"

you can see what the default was and manually restore it. I have tried to copy and paste it below

==========================================================

Service Startup Type Log On As Additional information
Alerter Manual Local Service
Application Layer Gateway Manual Local Service
Application Management Manual Local System
Automatic Updates Automatic Local System
ClipBook Manual Local System
COM+ Event System Manual Local System
COM+ System Application Manual Local System
Computer Browser Automatic Local System
Cryptographic Services Automatic Local System
DHCP Client Automatic Local System
Distributed Link Tracking Client Automatic Local System
Error Reporting Automatic Local System
Event Log Automatic Local System
Help and Support Automatic Local System
IMAPI CD-Burning COM Manual Local System
Internet Connection Sharing Manual Local System
IPSec Services Automatic Local System
Logical Disk Manager Automatic Local System
Logical Disk Manager Administrative Service Manual Local System
MS Software Shadow Copy Provider Manual Local System
Net Logon Automatic Local System
NetMeeting Remote Desktop Sharing Manual Local System
Network Connections Manual Local System
... Read more

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Yesterday, I tried downloading the full version of Windows 8.1 from the Windows store. It ran the first two steps (downloading, installing), and then it came to "checking for compatibility." After five minutes, I got a message in the form of a banner across the screen (the color of my metro background) that said I needed to uninstall an app called "Kaspersky Internet Security Suite/Anti-Virus/Pure/Crystal. I ran the executable file "kavremover" from the Kaspersky website to completely remove my existing anti-virus software (Anti-Virus Internet Security 2013) and all versions of "Kaspersky Pure." Upon the 10th reboot and installation attempt, it continues to show me this message. What can I do?

Answer:"Compatibility Issues" Preventing Windows 8.1 Update

Hi Vialtoclef,

Apparently, Kapersky has a product tutorial on how to prepare your computer for the Windows 8.1 update:

Important tip: Prepare for the Windows 8.1 update

I do understand that the removal tool should have worked; however, since it did not, maybe you can do a reinstall and follow the preparation tutorial to see if it takes when your computer (using Kapersky) is properly prepared for the update. Good luck.

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Nasty virus. even on Safe mode I can't install any anti virus. It has blocked Avast in my PC.Im not a computer expert and dont know how to resolve this. Nothing will work from the computer so I am using my laptop to create Rescue disks and try to scan with them but nothing worked so far.Trend Micro, EsEt. didnt detected anything. Bit Defender detected the following but couldn't clean it.[email protected]Please Help

Answer:"The requested resourse is in use" - Malware is preventing ALL exe files to run.

First of all, don't do anything. Apparently you have another computer so you are able to come in the form.What you need to do is to prepare a rescue CD using your working computer. You're going to download the ISO of a program that can check for viruses without having the operating system up and running These programs  are made by different companies. One of these is made by a company called AVIRA. You can download the ISO file off of their website and burn it onto using one of the common method used for duplicating an ISO file.Next step is to set up your trouble machine so that it will boot from the CD instead of the hard drive. This varies from one computer to the next, so I'm not able to give you the detailed step-by-step instructions on how it works on your computer. On the computers I have, which are made by Dell, I have to hit the F 12 key and then a program comes up then ask me what to and I select my CD-ROM player.Was the program boots up and what kind of test would like to do and then it will begin scan of your computer and will quarantine whenever it finds. In some cases it may be necessary to do some other kind of work on the computerAfter the VirusScan has been completed.Check this out:https://www.avira.com/en/download/product/avira-rescue-systemRead over over the instructions there.Let me know if you can  do that. 

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Hi, I have a large music library on my laptop and recently I tried to clean it up, delete doubles, file properly and name files etc. Unfortunately 9 times out of 10 when I try to move, delete or re-name a file it comes up with an error msg stating the action cannot be completed because the file is open in another application. It is completely intermittent in that I could perform whatever action on a file and it works then suddenly one wont, but I can come back to it later and it will work then sometimes it wont let me do anything whatsoever or I can get a solid 10 mins where I can do whatever I want. There is nothing in the "more details" pull down menu, the unlocker program I installed tells me there is no lock handle on the file and I cant find any programs running in the task manager that are obviously using music files. I have no problems editing or moving photos, documents or movies only music in the music library in the file manager.
any help would be greatly appreciated, thanks.

Answer:"folder in use" warning preventing me from moving files

Both Itunes and Windows Media Player have "Music Servers" and you have to shut those off in the Program Prefs for each Program. If your Laptop is connected to any other computers through a LAN you may have your iTunes or WMP libraries shared with other systems, those have to be disconnected as well at both ends. I've got an Itunes Library and a Plex server spanning 3 machines, so I cant directly edit anything in my "Music" libraries, I can copy them out though.

One thing you can try, is disable your Network adapter on your laptop, wait about a minute, then try to access the files again, if your files are locked due to an external library, that should unlock em. And turn off any 'Sharing: prefs in WMP and iTunes (if installed).

If you have any other music app, like Foobar2000, you have to make sure that is turned off and not sharing as well. Also, Windows Media Center will also share your Library. With WMP and WMC, you can remove the shared folders from the libraries and that should free them up.

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I think this is an "Update" thread vs. a "Restore Points" thread...

I have Automatic updates turned off and no updates are showing in the update history, however when I go to restore points, I have one listed every couple days for "Windows Update." I read in this forum that no updates were done, but that the RP was created when Windows goes through the motions.

The problem this creates for me is that I now no longer have the restore point for the date I need, prior to installing some suspect software. Yes, I've now increased the disk size for Restore Point to 10%, but I still have the issue of not being able to go back to an older restore point. So....

Q1: Can I stop Windows Update from creating these restore points? They are needlessly taking up all my SR space. (There were no actual computer changes, so this was a dumb idea, Microsoft).

Q2: If I restore to the oldest RP in the list, will older ones then show up? (Yes, once this is resolved, I will get an imaging software - another good idea I got from this forum).

Answer:Preventing "fake" Win Update restore points

What is the update that the Restore point refers to?

Please follow the Windows Update Posting Instructions and post the requested data.

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I'm helping a friend with a computer that got infected when she opened an email attachment. I've used your tools many times before, but this is a tough one. The screens that pop up show "Virus Protector." I have your tools on a flash drive, but I cannot access them. Even in Safe Mode the pop-ups are fast and furious, and I cannot get to Start or anything else. Task Manager is also disabled, so I can't use it to stop processes and perhaps get past the pop-up windows.

Where should I begin? Thanks in advance for your help.
 

Answer:"Virus Protector" is preventing malware removal

If you can't access anything ( start menu / run / task manager / command prompt / cd drive ) in either normal or safe mode, there isn't much we can do to help you. All we can suggest is this:





[*]Take the hard disk out and scan it in another well protected PC
[*]Use another PC to make a special CD which you can boot from to try and run virus and spyware scans or to at least backup data. CDs like the below:

http://www.free-av.com/en/tools/12/avira_antivir_rescue_system.html
UBCD4Win
http://www.sysresccd.org/Main_Page
http://trinityhome.org/Home/index.php?wpid=1&front_id=12
[*]reinstall
Click to expand...


 

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Nasty virus. even on Safe mode I can't install any anti virus. It has blocked Avast in my PC.Im not a computer expert and dont know how to resolve this. Nothing will work from the computer so I am using my laptop to create Rescue disks and try to scan with them but nothing worked so far.Trend Micro, EsEt. didnt detected anything. Bit Defender detected the following but couldn't clean [email protected] Help

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I'm tearing my hair out, for the last month I've been in contact with Microsoft for a licensing issue.
I've called and spoken with two concierges but they're unable to connect with my computer to do a remote session. This is probably what the main issue is, however when I open any of the office programs I receive this error code: "can not connect to microsoft servers error 0x80072f8f, try again later" IT'S LATER. The code given, after investigation, none of the possible problems for that error are present.
I'm locked out of the Office365 on my computer, none of the other computers on this network are experiencing this issue, I've taken the cpu to another location and still can't get it to connect to Microsoft. I'm able to get remote service from Dell, from our printer company, & from Google remote desktop...but at over a dozen different tries NOT with Microsoft.
I've asked Dell, I've asked Webroot, they all direct me to Microsoft, which at this point all it seems they want is for me to stop pestering them with this issue.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz, Intel64 Family 6 Model 94 Stepping 3
Processor Count: 4
RAM: 8095 Mb
Graphics Card: Intel(R) HD Graphics 530, 1024 Mb
Hard Drives: C: Total - 941766 MB, Free - 628929 MB;
Motherboard: Dell Inc., 0DNMV1
Antivirus: Webroot SecureAnywhere, Upda... Read more

Answer:"firewall issue" preventing office 365 from licensing

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Win.XP Home
I.E. 8

I'm using a borrowed laptop while mine's being repaired.

I keep getting the message "I.E. has closed this webpage to protect your computer. A malfunctioning add-on has caused I.E. to close this webpage."

What's happening here and how can I get around this? Suggestions very much appreciated.
 

Answer:"malfunctioning add-on"preventing dload of flash player

Start > All Programs > Accessories > System Tools > Internet Explorer (No add-ons)

Basically it's a safe mode for IE. Use that and then disable the add-on that is causing the problem.
 

3 more replies