Computer Support Forum

Western Digital 250GB External USB Drive not recognized

Question: Western Digital 250GB External USB Drive not recognized

I have been using this USB drive for some time. I have it divided in to three seperate partitions, but recently (and this is the second time this has happened) XP will no longer detect the already existing partitions on the drive. I am able to see the drive in device manager, it shows up as a WD 2500JB External USB Device, as well as in the manage option when right clicking My Computer. However in the manage window it shows the whole drive as unallocated space. I know that there are files on there, (several GB's of customer backups.) it was there just yesterday. Any ideas on how to get Xp to pull it's head out and see these partitions?

More replies
Relevance 100%
Preferred Solution: Western Digital 250GB External USB Drive not recognized

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Relevance 91.64%

I have just bought this external drive and am trying to download the driver onto my laptop from the WD website, as I am running Windows 98SE. I have found the WD Essentials USB 2.0 driver and when I click the DOWNLOAD button a small screen appears with a blue line across the top and the words "File Download". However this box just flashes on and off all the time and locks up the computer. The only way to get rid of it is to switch the power off. I have enabled pop-ups as requested, and have also disabled Norton Antivirus 2005. I have no firewall. I have tried a number of times without success. Can you please help? Many thanks.

Answer:Western Digital USB 2.0 250GB external drive

I have just downloaded it without problems, aristo, if you wish I can email it to you, it's a 2MB zip file.

2 more replies
Relevance 89.61%

This is not a repeat! It's just that I read somewhere about one needs to make sure that it is formatted to NTFS. My Windows XP Sp2 is formatted to NTFS so will this present no problem when I come to use the drive?

Answer:Maplins 250GB Western Digital External Hard Drive

No roblem.Used one for two years.

5 more replies
Relevance 89.61%

Maplins list this as 'New'. Price is 69.99 inc vat ex store. Has anyone got/know of this drive and if so what are their opinions.

Answer:Maplins 250GB Western Digital External Hard Drive

Ordered one from Amazon 11 cheaper, delivery due tomorrow.

2 more replies
Relevance 87.87%

Does anyone know how many milliamps this device draws?

The "Technical Specification" provides plenty of info but does not specify the actual current. All it says is that it is powered directly from the USB port. But I need to know exactly what the peak ma of this device is.



Answer:Western Digital My Passport Essential 250GB USB 2.0 Portable External Hard Drive

15 more replies
Relevance 84.1%

Hi, I want to buy a new hard drive for my desktop PC, and I was wondering if the western digital black 250GB hard drive or western digital enterprise 250GB hard drive would work better for such a PC. Both of the HDDs I mentioned are SATA, in case you're wondering.

Answer:Solved: western digital black 250GB vs. western digital enterprise 250GB

13 more replies
Relevance 83.52%

ok, so i have a 640GB WESTERN DIGITAL EXTERNAL ELEMENTS HARD DRIVE, the computer (running 32-bit windows 7 home premium) recognises it with the "du-du" sound when it is plugged in, BUT. wond tecognise it in "My computer" it shows up in the "device management list" but i cannot Manualy change the drive letter, the option isnt even there. i want the data off of it, it is not under warranty. anybody have any ideas for me to try?

Answer:Western Digital external drive not recognized

Was it previously recognised, but won't now?

Some more information about how it happened would be handy, as that will help diagnose any problems.

15 more replies
Relevance 82.65%

I have a Dell Pentium Dual Core computer with Windows 10 Pro I attached a Western Digital External Hard drive that was working just fine but a few days ago all power went out in my room and my PC with attached external HD went out as well. When I restarted my PC everything seen fine...except now my external HD is not being recognized. Ir starts up just fine I can hear it I can see the lights come on but I don't see it with a drive letter. What should  do ?bigal50

Answer:External Western Digital Hard drive not being recognized

Under Disk Management in the computer look there to see if its mounted but shows up as not formatted or not partitioned. It might be there but no drive letter assigned. If you see it there DO NOT PARTITION OR FORMAT IT... instead you will need to run software to scan this drive and correct for damaged file tables. If the drive is not detected there then the drive may be damaged. If under warranty you could return the drive for a replacement but all data would be gone and potentially in the hands of whoever gets your dead drive. Or you can open the enclosure and mount the drive as a slave drive into a desktop computer and maybe then see it in disk management to work on its data recovery or if its the USB to SATA daughter board that blew on the external enclosure through this process of power loss, then your drive might mount up and get a drive letter as a 2nd hard drive in the computer in which all data would be accessible without a data recovery process needed.

6 more replies
Relevance 82.65%

I have a Dell Pentium Dual Core computer with Windows 10 Pro I attached a Western Digital External Hard drive that was working just fine but a few days ago all power went out in my room and my PC with attached external HD went out as well. When I restarted my PC everything seen fine...except now my external HD is not being recognized. Ir starts up just fine I can hear it I can see the lights come on but I don't see it with a drive letter. What should  do ?bigal50

More replies
Relevance 81.78%

I unplugged the external hard drive while working on some networking setups, and then plugged it back in to my pc.

Now the pc doesn't recognize the F:\ drive where it was previously.
I searched for new hardware and it doesn't recognize the hard drive.

Answer:Solved: Western Digital External Hard drive - not recognized

As a quick test have you plugged the drive into another system?

Have you tried another usb port on your system?

2 more replies
Relevance 105.37%

Hello all. Hoping you can help me out.
You see, here's the problem: I installed Windows 8 Release Preview on my external HDD (which is not in an enclosure.) I was messing around using Windows 8 (booted from the HDD) and suddenly, the cable came loose. Everything stopped. I got a BSOD, and then it shut down. Since then, I have booted into Windows 7, and the device is not at all recognised. It isn't displaying in Disk Management, or Device Manager.
I'm not sure where to go to next.
Please try to help me.
Greatly Appreciated!

Answer:Western Digital External HDD - Not being recognized

Is there not a reset button on the back that you can press to reset it?

6 more replies
Relevance 105.37%


My wife dropped my brand new External WD HDD and it won't work.
I tried it on my Vista laptop and my Win7 Desktop.
In both computers the HDD will increase the booting time by 7-12 minutes and the HDD is detected, BUT it can not be opened/seen with the windows explorer.
It is 1.5TB in size and right now I am using HHD Regenerator with a bootable CD to recover the disk. The thing is that it has been 10 hours and only 0.04% of the disk has been scanned...1028MB to be precise and it keeps findings "bad sectors". I have like 2.100.000 bad sectors this rate it will take like 20 days to finish the scan...why is it taking so long???
Pls help, I need to rescue some info from that HDD.

Thanks in advance,


Answer:My external Western Digital HDD is not recognized

Personally in my line of work, I've had to recover a lot of failing hard drives, but never did I have to recover one that had been dropped, that's a new one for me. I have heard, but never used, that program you speak of. I myself try to do my best to transfer information on a "going out" hard drive to another, rather than try and "regenerate" one.

Now mind you, the hard drive has been dropped, if dropped upon a carpeted floor, you may have a chance! Dropped upon a hard wood floor or tile floor and linoleum flooring, you most likely are out of luck.

If you can you should try and find yourself a spare hard drive, hook it up to your system and try running a program called "Drive Copy"! Might have better luck to just copy the hard drive, as it is now. Then worry about reforming or regenerating a hard drive.

And if all else fails, you said two key words in your post, which were brand new, you said the drive is brand new, so if you got the original packaging, sometimes not required, and you still have the sales slip, package all that together, and get yourself back to the store and get another new external hard drive.

"Seriously Mr. or Mrs. or Ms. salesperson, the drive just wont work, I can only wonder why" :rolleyes:

Good luck to you..............

1 more replies
Relevance 104.14%

I have a laptop evo n1020v and on the side I have an external WD disk (XMS2500TE - model).

The problem is that when I connect it to the laptop it recognizes new hardware but it is unable to install it. Furthe rmore when I go into device manager - the device manager keeps flashing as if i is constantly rescaning for new hardware. As soon as I unplug it everything is back to the norm. When I try a USB thumb drive it works fine.

Any help is appreciated..


Answer:Western Digital External Disk not recognized?

I connected it to my other laptop nc6010 and it works fine...

its just this laptop and my other custom desktop won't recognize it...

3 more replies
Relevance 104.14%

I recently got a SimpleTech 160GB external hard drive (model #96300-4001-001) to replace the Western Digital 80GB external (model #WD800B008-RNN) that I had managed to fill up. When I connected the Simpletech drive, I couldn't access the WD drive. I shut down and disconnected the SimpleTech drive and started up again, but the WD drive was no longer recognized. Everytime I connect the WD drive, windows (XP, recently updated) gives me a USB Device Not Recognized message and lists the drive as an unknown device on a 6 port USB hub (it's not connected to a hub). I thought this might be an issue with the drivers installed on my machine so I've hooked it up to others with the same results. I've tried uninstalling and reinstalling the drive in the device manager and running WD's diagnostic software (as was recommended by their tech support) to no avail.

Is there anything I can do to get the drive to be recognized again?

Answer:western digital external hd no longer recognized

Good Afternoon professor stas, these kinds of devices on USB can really be difficult to troubleshoot.
Rather than get too involved and possibly damage something, the easiest path is to remove the drive from the case and then install it as fixed drive in a machine.
This avoids the go-between stuff that most likely will be causing your problem.

With windows it is not uncommon to sneeze and you will lose your USB stuff!

Another option may be to run a live Linux system, this is where a different reliable kind of operating system would load.
This path would need a bit of re-learning. (fifteen minutes or so!) LOL!

Others will have different ideas.

There are all kinds of options.
Cheers, qldit.

3 more replies
Relevance 98.4%

Hello. I'm on a Dell XPS 410 running Windows XP. For some time I've had a Western Digital My Book Premium 500BG USB Hard Drive attached on which I back up data. The recent backups have failed, and when I open My Computer the drive isn't there.

Many attempts have been made using information on the Western Digital site to find a fix for this, all to no avail. It seems my problem is not on their radar at all. The backup software seems to operate the way it's supposed to, except that the drive is not recognized by Windows, so I can schedule backups and make selections as to what gets backed up, but nothing happens.

I cannot use the Safely Remove Hardware tool to unplug it so I can reattach it because the hard drive doesn't appear in the list of devices. It does not show up in the Device Manager in Windows. I need to be able to get the data off of this drive.

I also tried attaching the Hard Drive to my laptop running XP, which also did not recognize the drive.

Any suggestions?

Answer:Western Digital hard Drive not recognized

Mabey the usb cable is not functioning properly.

Does your hard drive give any indication as to whether or not it is recieving power??

5 more replies
Relevance 97.17%

Hi all, newbie here. Thanks for any advice and direction re: posting.

All I want to do is see what's on the old drive, specifically find out whether or not it has XP installed before I install it back into the tower it came from (a Compaq that has other problems not worth fixing if this IDE drive isn't bootable). If it has XP, fine - but it was set to slave.

I've connected the IDE drive, a Western Digital Protege (40GB), to my Win7 HP Pavilion Slimline via an Ultra "USB 2.0 to IDE/SATA cable adapter" with the jumper set to master as directed. I've tried plugging the drive in to both the front USB port and a back one. The drive spins up fine. I tried to boot from it on my HP and it won't do it.

No matter where the USB cable is plugged in, the Protege is recognized by BIOS, appears to be shown in the Registry but with multiple entries/weird prefixes, and shows up in Disk Management as Disk 1 but without a drive letter. I can't assign a drive letter to it in DM - the only option not greyed out is Delete Volume:

In elevated command prompt, the disk does not show up via the "list volume" command.

So. I think I read somewhere (been searching for an answer for 3 hours now) that you can't change the drive letter when it contains an OS. Is this true? Is there a way for me to assign a drive letter/examine the files on this IDE drive?

Thanks again.

Answer:Old Western Digital IDE not assigned drive letter but is recognized

In my experience, when you're connecting a single drive this way, you generally do not have any jumpers set. You could try it that way to see if it makes any difference.

And no, it doesn't matter if any partitions on the drive contain an OS. I do this stuff all the time for the same reasons -- reusing an older drive that has an OS installed on it. I've not had problems assigning drive letters to the partitions on the drives.

7 more replies
Relevance 96.76%

Am looking at buying an external hard drive to use as a secondary back up device for my music collection etc, while still regularly backing up my important documents on DVDs. I've been looking around and I like the price of the Western Digital My Book 250GB Essential USB 2.0 External Hard Drive (55 from It's got pretty good reviews and WD is a big name with a decent reputation.

Am only looking to spend around 60 and am not looking for anything massive. Anyone have any thoughts or suggestions? Am looking to order the external HDD this weekend.


Answer:Western Digital My Book 250GB

There's nothing wrong with your current choice.

1 more replies
Relevance 96.76%

Just installed new WD 250GB HD in above laptop. Only recognizes 24 GB of 250GB. Used HP recovery disk they sent me. Boots up, I get the desktop, and after 1 minute, tells me it's shutting down, then automatically reboots, and this goes on and on..I can boot in safe mode + networking and can get to internet, etc via wireless. HELP!

Answer:Western Digital laptop 250GB HDD

"HP recovery disk they sent me."Is this disk a complete systems disk or does it restore the system from a backup directory that would be on your old drive? You may have to talk to HP on how the disk works. If it ia a complete systems it should have asked you if you want to format the new drive. Did it and what did you chose?

2 more replies
Relevance 96.76%

Dear UsersWin Xp is not recognizing 250GB HDD how to make it recognize 250GB HDD and what would be the file system for the partition FAT32 or NTFS (Recognizing means not showing its full size)thanks

Answer:Windows XP Pro and 250GB Western Digital HDD

What do you mean by not recognizing it?The best file system is debatable.I'd recommend NTFS for (supposed) speed benefits over FAT32 and newer features, plus you can use files more than 4Gb in size with it, which you can't with FAT32.Also, I heard Windows XP won't format volumes over a certain size with FAT32, hopefully someone can clarify whether this is right or not.However, NTFS is subject to the "RAW phenomenon".  I don't understand this, but I've seen it mentioned, hopefully someone can explain that too.

11 more replies
Relevance 96.35%

I just bought a western digital 160GB hard drive to replace the one in my firewire case. The drive works fine but is only recognized as being 137GB.
I'm not sure why it is not seeing all of the drive.
Anyone have any ideas.

Answer:Solved: Western digital 160GB FW drive not fully recognized

16 more replies
Relevance 96.35%

I have a near new HP Envy Phoenix 860-019 desktop computer (i7-6700).  It came with a SanDisk 128 GB SATA SSD as the boot drive, and a Seagate 2 TB SATA drive as the second drive. I want to replace the 2 TB Seagate ST2000DM001 SATA drive with a larger 4 TB Western Digital WD4003FZEX SATA drive.  I first put the WD drive in an external USB SATA adapter, formatted it GPT, then successfully copied all of the files from the Seagate drive to the WD drive.  I then removed the internal Seagate drive and replaced it with the larger WD drive. The Version A.08 BIOS does not recognize the WD drive, and consequently the WD drive doesn't show up in Windows 10 Disk Management.  If I put the Seagate drive back, it works fine, proving that there is nothing wrong with the SATA cable.  I tried resetting the BIOS to factory settings but still no luck. Does anyone have any ideas?  Has this happened to anyone else?

More replies
Relevance 95.53%

Dear All,

First of all, I would like to offer my congratulation for your definitely helpful forum. Concerning my laptop, I have a Toshiba A100-906. I have upgraded its memory to 3GB and now I would like to upgrade its hard disk as well. I am thinking of buying a *Western Digital Hard which has 250 GB capacity*. I am wondering, what is the maximum hard disk size for this laptop and if it supports the hard disk which mentioned above.

Thanks in advance
Stl from Greece

Answer:Satellite A100-906 and Western Digital 250GB


Well?not easy to say if a 250GB HDD would be recognized by BIOS because Toshiba doesn?t provide any details about max possible HDD size.

Fact is that a BIOS doesn?t support all HDD sizes due to some limitations.

But in my opinion it?s not possible to use the 250GB HDD. I think it?s simply too large.
However, this is only my suggestion and maybe you should test it to ensure if it?s possible or not.

Best regards and have a nice day buddy

3 more replies
Relevance 95.53%

I used Norton Ghost to image my 60gb on to a WD 250gb in the removable bay trey. The 250 appears to work normally as drive d:. But it will not finish booting when installed as the c: drive Windows XP Pro boots thru the logo on a black screen to to a Windows dark/light blue screen with a small Windows logo. The Sign on prompt never appears. Cursor is present and works. Same thing occurs in Safe Mode. Work fine when I swap the 60gb back in. Any ideas?


Go to Solution.

Answer:250gb Western Digital in R40 will not finish booting

Hi rddavis, Welcome to the Lenovo forum. I think this thread will help you out. (Basically, repeat your cloning procedure, but this time boot from CD, and clone from the removable bay tray to the new drive installed in regular drive bay (C: ).) Good luck,-FrankMessage Edited by fmyhr on 2009-07-17 10:04 PM

---------Results of Your Ideal Business-Class Laptop survey, concluded 2009-07-29.Did someone help you?Say thanks! with a kudo.Even better: Pay it forward, help someone else.

2 more replies
Relevance 93.89%

1T/B Western Digital external drive not being recognized

Hello everyone,
I have a WD 1T/B external hard drive that is not being recognized by my computer anymore. It just stopped working. When I plug the USB cable in, Windows recognizes that the device is there, and says that it has installed the approapriate software for the device and it is ready to use. However, the drive does not appear in My Computer. Also, I have right-clicked on my computer and then the Manage option, and under Disk Management, I do not see the drive. I have all of my sports games and music on the drive. I just need some help on how to solve this problem.

Answer:1T/B Western Digital external drive

Tried another PC? Its possible something in the enclosure died and the drive itself is fine. Could open the enclosure up and put the drive in another one or put it internally in a PC.

1 more replies
Relevance 92.66%

Hi I am just about to be treated to a new External desktop hard drive as a gift. I know there are cheaper drives but I have narrowed it down to the choice of a Seagate 640GB or 500GB Freeagent Xtreme or a Western Digital My Book Home Edition 500GB. I want the USB AND Esata interface. The Seagate is about 30 dearer than the Western Digital but has a 5 year warranty and Firewire as well as USB and esata. Western digital has 3 year warranty. Can anybody give me any information to help me make the decision and decide whether the 30 extra is worthwhile.Thanks in advance.

Answer:HELP Seagate or Western Digital external drive ?

I have a Seagate OneTouch external hard drive (because I got the 400GB model at a very reasonable price at the time), but I've used Western Digital internal drives for many years.Both are excellent products and have proved spot on reliability wise.

10 more replies
Relevance 92.66%

Hi Guys

I have a WD 1T My Book, which i have used twice, in six months. Now the PC won't recognise the external drive. The external has is powered up light on and the latest version of the WD software is installed on my PC, but still it is not seen. I have been through the device manager search etc and still nothing. I am using Vista 32bit with sp2 installed. All my other usb devices work no problem. Any suggestions.


Answer:Western Digital external drive probs

for starters go to wg support WD - Service & Support Home and download and run the lifeguard diagnostic app for your model.

5 more replies
Relevance 92.66%

First post so please go easy on me. I have one of the above and on first use showed no problems on my windows XP Laptop. Then i came to use it and got a block from Mcafee virus detected and prevented the WD from operating. I got onto WD help desk who informed me this was a problem they had notified Mcafee about and they were doing a fix. I should leave it a few days and then update my Mcafee. This i have done numerous times, still the same problem. The only way I can run the WD is by disabling Mcafee and installing the wdsync file again. The virus it shows is WDSYNC_ 7.0.328.exe.Another issue is that when I disconnect the WD from my Laptop I loose my wireless connection and have to re boot the computer and have windows connect the wireless connection. Probably have not made my self clear but any help appreciated.

Answer:Western Digital external Hard Drive 320

Get rid of McAfee. It's pretty worthless, anyway.

6 more replies
Relevance 92.66%

My Western Digital 500 GB external drive took a nose dive yesterday. When I plug it in to the computer via the USB drive, the computer doesn't see it. I went ahead and took it out of the plastic case just to see if anything was noticably broken. Nothing seemed loose or anything. It will still power on and the drive seems to run when its plugged in to the computer. (It feels really weird now though when it runs--almost like holding two of the same poles of a magnet together). I took the drive to Micro Center to pick up cables so I could try to plug it in to my desktop or laptop. The tech support person was able to access the drive when it was plugged directly in to his computer via SATA cable. I got the cables I home...can't find a place to plug the cables into inside the desktop or laptop... Anyhow.. I'm thinking that the problem is more with the component that enables the drive to be plugged in to the USB.. its a circuit board that the power supply, SATA, and USB cord plug in to. Does anyone know what its called? Is it possible to buy a replacement part for it? Are there any other suggestions? Thanks!

Answer:Western Digital External Drive Problem

You can buy an external case replacement. The drive will mount inside the case. I'm not sure what size you've got, but you can start here and refine your search.

3 more replies
Relevance 92.66%

hey i want to remove the virtual disc drive from my western digital my book and use it as a normal external drive.. i dont want to use the WD software..

ive heard that there is some way to do this, but i searched the WD website and couldnt find anything...

has anyone else ever done this, or heard of this?

also, it must be something new they have started doing because my old 250gb mybook has no virtual drive or anything...

Answer:western digital my book external drive

have you tryed looking up free software for the virtual hdd? and also wouldnt this be in the registry as well im sure if you can find the extention and maybe manualy delete it or use software that will restore the drive to the original try this it may help it also talks about how to get rid of it through hardware manager

4 more replies
Relevance 92.66%

Bought my daughter a WDC 320gb external hard drive for her XP lap top. Was meant to be virtualy plug and play operation but had terrific problems getting it to appear as a device under my computer. Tried to use it on my p.c. but again it won't show. Eventualy I got it onto her laptop but right clicking or left clicking on the device produced no result. I have tried to download software from WDC web site but can't. Any suggestions where i've gone wrong .

Answer:problem with western digital external drive

Did Windows Recognize it? If it did you should see a icon with a green arrow near clock. If its there then its loaded as a removable drive. Press Windows key plus E key to open Windows Explorer the drive should be near to the bottom on the left. you can drag and drop files to it etc

10 more replies
Relevance 92.66%

Hi SevenForums Community,
I just accidentally hit the power cord running from my external 1TB Western Digital MyBook Essentials with my foot and the drive crashed over 2 feet to the ground!

Nothing is cracked.. And the drive still has all the files on it and it playing music and movies just fine... but I think i should check it and stuff. The only thing that happened the connectors on the back are off alignment now with the plastic casing so i have to slide over to insert cables. This drive has everything of mine that i own on it and I'm worried about it.

Is there any software i should use to check this drive for errors?

Thanks so much..!

Answer:DROPPED my Western Digital External drive!!

I would just open a command shell and run a chkdsk <drive letter>: on the drive, and let that report any possible errors.

9 more replies
Relevance 92.66%

I am being told to back up my PC onto an external hard drive in case my HDD fails.I would appreciate any advice on the following:(1) Can I back up my programs (Windows etc) onto an external HDD, or is it just for files (pictures, Word documents etc)?(2) PCWorld are currently offering the following drive in their sale, and people elsewhere are saying it is a bargain: Western Digital Elements 3.5" 1TB. Sale price 68.Is it worth buying one? I don't have thousands of pictures or thousands of files, but who knows about the future? (3) If not, I would welcome any recommendations on which one to buy. Is there one that gets its power through USB, rather than having yet another power plug?Many thanks, in anticipation.And a Merry Christmas to all.

Answer:Which external hard drive? Western Digital 1TB?

I meant to add:(4) I also have a laptop which I use when away from home. If I got an external HDD, can I connect it temporarily onto the laptop for backing up stuff while I am away, or does it have to remain connected to my home desktop PC?

8 more replies
Relevance 92.66%

I have an external Western Digital HD that is playing up. When plugged in it just emits a "beep beep" and the power lights do not come on, also it does not show up on "My computer" anyone got any ideas?

Answer:western digital external drive (not about the lawsuit though)

Well, first stop it to try it on another machine. If it fails there, you'll probably have to contact WD if it's under warranty, and crack the case and test the drive itself if the warranty has expired.

1 more replies
Relevance 92.66%

so ive got a western digital my book essential external hard drive. ive had it for about 2-2.5 years now and ive loved it. it is a 500gb. ive been using for storeing pretty much everything on withoit a problem untill now. recenlty its not been able to let me access the contents and now i cant even see it on my computer. also when i plug it in sometimes it will bog the comp down and the access light flikers wich normally it doensnt do this unless in use. is it cooked? shoudl i thorow it down my stairs?brake torque it? i really dont want to have to buy a new one and also id like to get my data back


just noticed i can see the drive but it is not accessible when i try and it is not called files like its supposed to just a generic name and drive letter. also when i try to acess it it crashes explorer unless i wait for about 2 minutes untill it says u need to reformat this drive to use it. ive already tried to make it work on 2 computers 1 install of vista and 2 installs of xp with same results

does anybody have a solution for me dont wanna lose 300+gb of data

Answer:western digital external drive issues

Those are some of the classic signs that the drive is failing. Your options are to try some recovery software, free or otherwise, try to image the drive with something like Acronis True Image with the ignore bad sectors option turned on (check which version supports that option before using), or possibly running a program like SpinRite from targeted at the drive (Ideally making an image first to get what you can and then run SpinRite which may very well make it possible to recover all the data...or kill the drive if its a mechanical problem because SpinRite works the drive pretty hard.

3 more replies
Relevance 92.66%

I am planning on buying a Sata, external Hard Drive. I plan to use it now with Vista Home Premium 64, with my new OS 7, when I receive the DVD, in Oct., and finally just with 7. Does anyone have any experience with this hard drive and its compatiblity with Windows 7. Thanks

Answer:Western Digital External Hard Drive

Quote: Originally Posted by richc46

I am planning on buying a Sata, external Hard Drive. I plan to use it now with Vista Home Premium 64, with my new OS 7, when I receive the DVD, in Oct., and finally just with 7. Does anyone have any experience with this hard drive and its compatiblity with Windows 7. Thanks

WD had a bad period for a couple of years in the race with Maxtor, but their products have improved to the level they once had, since last year.

If you connect the sata drive with USB2, it will be horribly slow.

If your computer has an e-sata connection, buy an e-sata external disk and the performance will be equal to internal drive.

There are also e-sata adapter boards to put into your computer, allowing you to connect the e-sata drive.

Just something to think about.


7 more replies
Relevance 92.66%

Heres how it goes...
I use my external as a storage for a lot of important data. Just today, I turned it on and noticed the drive loaded, but, when I clicked on it, it had said "The disk in drive L is not formatted Do you want to format it now?" The hard drive was full to the 450gb mark! Hopefully this can be fixed without losing any data, I don't know what could have caused this to happen.
Your help is appreciated.

Edit: Right now I'm scanning with Data Lifeguard. Its going to take 4 hours, so Ill update when its done.

Answer:Western Digital - External Drive Problem

We hear "The hard drive was full to the 450gb mark!" all too often... The drive is probably toast

7 more replies
Relevance 92.66%

I have tried to install a Western Digital My Book 2 750GB external hard drive on my friends Toshiba Windows Vista laptop. It does not show as being on the laptop other than when you go to safety remove hardware. I have successfully installed it on my Toshiba Windows Vista laptop without any problems. I have been to the WD website and downloaded software which had to go straight on to the hard drive. Obviously I could not do this on my friends laptop but could on mine, with success. However this has not helped for my friend. Can anyone help please. Johanne

Answer:Western Digital External Hard Drive

If you go to the device manager, does the external show and have a drive letter assigned?

3 more replies
Relevance 92.66%

A friend has bought a Western external hard drive for 39.99 from Tesco and there were no instructions on how to back up files to it, apart from Chinese! . Eventually I opened the My Documents window and opened the External drive window (F drive) and selected the whole of My Documents, including My Music and My Pictures, and dragged and dropped and it copied all of the selected files to the external drive. I safely removed it and insterted again and checked the files were copied to the drive and managed to drag one back to desktop and it copied it back ok, but I wanted to transfer some of the files to another computer, and it would not recognise the USB in the second computer. I feel worried that if the need to re-establish these files onto a new computer, if the backup was needed, that it would not work. Any ideas. When I first inserted the USB for the external hard drive autoplay did not come up and I had no idea what to do, but treated it the same as a flash drive and it seemed to work. But it should surely open on another computer, as that would be the point of the backup.

Answer:Western Digital External hard drive

8 more replies
Relevance 92.66%

I have an external Western Digital USB hard drive that recently has seemed to die. When it is plugged into the AC outlet, it sounds like it is running, but when I connect it to any USB port on any computer it won't be detected (show up in the drives list in explorer). After a while the activity light will light and stay on too.

This is self-contained unit bought from a store, not an enclosure for internal hard drives. What can I do to retrieve data off of this USB drive? Any help will be appreciated. Thanks

Answer:External Western Digital Hard Drive

If its still under warranty, take it back to the place you bought and explain your sitaution and problem.

6 more replies
Relevance 92.66%

hello all

today i have buyed a 250 GB Western Digital 7200rpm 8mb casch but when i format the drive he wont give 250 but 232 GB its ATA/UDMA100 set as slave on a
AMD 1800XP
512 MB DDR
Geforce 3 ti200
80 GB WD 7200rpm 8mb casch
250 gb WD 7200RPM 8 mb casch
Windows xp pro corp.

tnx alot ppl


Answer:Western Digital Caviar 250GB wont give the FULL size

I didn't do the math, but that sounds about right. There is a difference in the size the manufacturere advertises, and the actual reported size once the disc is installed on the system. Manufactures report the size as 1billion bytes=1GB, where your computer uses 1024MB=1GB. Manufactures also round up sometimes to make the size even out and make it look more desirable. an example would be a drive with 123billion bytes capacity might be sold as a 125GB or 128GB because it looks better on paper. I believe that tactic is mostly used by lesser brands, but I'm not completely sure if some of the major makers may use it as well.

6 more replies
Relevance 91.84%

A friend of mine thinks he has fried his 120GB Western Digital External USB hard drive and wants to know if there's any way to retrieve the data and/or fix it.
It is a WD Model WD800B008-RNN 120GB drive.

What he did was he accidentally plugged the 30V power adapter from his printer into the 12V hard drive. He brought the drive to work today and I can even smell the fact that it is slightly burnt.

He says when he plugs it in now, the two lights on the front (one green and one red) light up, and his computer seems to recognize that the drive is there, but he can't access it.

Is there anything that can be done to recover the data? Or is the only possibility that of bringing it to a disaster recovery company which charges an arm and three legs just to attempt to fix/recover it (which often still isn't possible).

Answer:Possible Fried Western Digital External USB Hard Drive

9 more replies
Relevance 91.84%

Good afternoon,
I am sure this has been mentioned on here many times, but every time I search for my problem, I always get the same results: Third party this, format this, backup your data that.

Here is what is going on. I have a 2TB external hard drive that is more than 90% full. backing up my data via third party software is not an option because I don't have room to store the data anywhere. The copious amount of data on the drive is also why I can not just simply format the drive to change the file system. I have also tried a couple of methods involving check disk commands and using disk management. neither of these methods have worked out in my favor. This problem has really shaken my confidence with computers and troubleshooting. up until this point I thought I was pretty well educated on fixing stuff like this, but I really can not figure this one out.

So here's the summary: large hard drive, no formatting, no backing up the data, RAW to NTFS.

Thank you.

Answer:2TB Western Digital external hard drive Raw to NTFS

I'm still confused. What is it you want to do?

Try Recuva, if you think your files have been deleted!

12 more replies
Relevance 91.84%

Hey guys, I have a Western Digital External Harddrive that's 1TB. Its probably been a year and a half old now but recently whenever I would plug it in it would take really long to load. Now currently, whenever its plugged in, instead of showing up as My Passport (G like it always did, its reading as Local Disk (G and Windows Explorer freezes everytime I even attempt to click it. Help please, I have over 300 gigs of music on it that I need for parties as I am a DJ.

Answer:Western Digital 1TB external hard drive problem

Have you tried accessing this drive on another computer?

3 more replies
Relevance 91.84%

How do I reformat my 320GB WD Passport Elite? I really don't know anything about computers or hard-drives, and I can't figure out how to do this. Help would be much appreciated!

Answer:Reformatting a Western Digital external hard-drive help

Go to Computer Management-Disk Management locate the drive in question, right click on it and select format.

1 more replies
Relevance 91.84%

My computer shows all the files on my External hard drive, but I cannot access them. I get an error message that says the files are not found. I tried a data recovery, but the program cannot access the hard drive. Whats next?

Answer:Cannot access external hard drive ( Western Digital)

I would run CHKDSK /R driveletter:

If that doesn't work, I would remove the disk drive from the enclosure, install it internally to a desktop computer and try CHKDSK /R driveletter: again.

1 more replies
Relevance 91.84%

Hi all,
Got a Western Digital My Book WD2500 032-001 External Drive with issues.
Had it for 2-3 years just for back-up. The other day it just started clicking so
I turned it off and back on. Since then, it starts up, clicks a few times, and then you
can hear it wind down. Green light stays on as normal. Can't see it in My Computer or
device manager.
Searched online and didn't really see too much other than remove it from the case and insert
in a desktop so this is what I did. Put it in an XP system. When I turn the PC on the drive clicks
a few times and the computer gives me a black & white screen that shows my CPU, ram, drives,
at the bottom it says ERROR 0200: Failure Fixed Disk 1, Del to Setup or F1 to resume.
When I resume it starts fine but can't see the the WD drive in My Computer, Disk Mangement, or in Bios.
Not sure what the jumper settings should be although I did search and I put them at what
I think are slave settings. Don't know if I may need to download some drivers for the system to see the drive or what.
The data isn't too important but would like to get at it if I could.
Thanks for any help!

Answer:External Western Digital Drive Clicking & Can't Access

Typically, this means your drive is dead and salvage is very expensive.

1 more replies
Relevance 91.84%

Hello, thanks for taking the time to read this.

I enjoy making short films as a hobby and I run a couple YouTube channels that I upload to frequently. I went to open up one of my project files in Sony Vegas Movie Studio but for some reason, it took ages to open up. I had to sit there for a minute or so just for the program to begin and once it opened it took maybe two more minutes to open the project file.

The program was running really slowly and it was sluggish to try and edit anything. At first, I assumed it was a problem with my computer. It had been working just fine the day before so I rebooted the computer and tried again only to confront the same issue once more.

I have a 1TB HDD in my computer and a 1TB Western Digital External HDD that I use to store most everything that had to do with my films. I always have the External HDD plugged into my computer.

Anyway, the reason I think it's the External Hard Drive failing is because I noticed going into Windows Explorer that any time I would open a folder on the actual computer's HDD it would open just fine, but opening a folder on the External Drive would have me wait for about 20-30 seconds.

After this, I ejected and unplugged the External Drive and tried to open a Project File in Vegas that only used things stored on my computer and it loaded just as quick as always. So I would be lead to believe that the reason it was running so slow is because it was loading a Project File that used components stored on the Exter... Read more

Answer:Western Digital 1TB External Hard Drive Failing

Have you tried plugging the external into some other port on the PC?

You need to go to WD web site and download their disk tool for that particular drive. It will have a couple of tests. Try the simple quick one first.

And look up the return procedures for the drive at the WD web site if it fails the drive tests.

You might want to make an image of the drive with a tool like Macrium to preserve whatever is now on it in the current state.

6 more replies
Relevance 91.84%

pl help extra local disk drive just 1tb over all system my os windows 8.1 Lenovo b490 pl help me

Answer:1TB Western Digital External hard drive crashed

You need to post more information about what exactly happened or what is happening now. Just saying "external hard drive crashed" is not informative enough.

3 more replies
Relevance 91.84%

Hi guys,I purchased a 1 TB WD external hard drive 3 months ago. I've noticed bad sector on it after I ran a hard disk test software. I was wondering if I could run a low level format to get rid off the bad sectors. If yes, what tool is recommended. Is this drive is going to keep making problems for me? Is it faulty and there is no hope for it?Please advise.Thanks in advance,Shaz

Answer:Western Digital External Hard Drive Bad Sectors

First, I would backup everything on that drive that is important to you.Then run Chkdsk.... Vista - then if problems persist return it for another under warranty

4 more replies
Relevance 91.84%

Hello everyone,

I have a WD 120GB external hard drive that is not being recognized by my computer anymore. It just stopped working.

When I plug the USB cable in, I get the following message - USB Device Not Recognized. One of the USB device attached to this computer has malfunctioned.

Also, I have right-clicked on my computer and then the Manage option, and under Disk Management, I do not see the drive.

I have all of my sports games and music on the drive. I just need some help on how to recover the data on my drive if my drive is corrupt which it looks like it is now.

Answer:Western Digital external hard drive problem

USB device (particularly a drive) not recognized can be a USB power issue

Are you plugging into a laptop or desktop?
Does the drive have it's own power cord? Is it plugged in?

1 more replies
Relevance 91.84%

Hello everyone, this is my first time posting here so please bear with me.

Lately I seem to be having problems with my WD 1TB external hard drive. I noticed the problem about 2-3 weeks ago when I went to play some music from Windows Media Player. Windows Media Player took a very long time to open and when I went to play some music files it would freeze up and I would have to end the Windows Media Player process through the Task Manager. After that I tried going directly into my external hard drive to play the music, but Windows Media Player would not play any file I chose. I noticed as I was opening the external hard drive through Windows Explorer it took a very long time for all the files to load and there is only 48GB worth of data on the external hard drive. I then started looking around online and found that it may be some type of security issue or that I should run CHKDSK. I tried to change the security settings so I could gain access for my files, but it kept coming up as Access Denied. Then I decided to run CHKDSK, which was somewhat of a mistake/problem because it took about 4 or 5 days to finish (I checked both boxes in CHKDSK). After CHKDSK finished it said that some problems were found and fixed, but as of now I am still having problems trying to access my files.

Regardless of what CHKDSK accomplished, I still think that there is a security issue and I cannot figure out how to fix it. The only way that I can get everything to work is to go file by file a... Read more

Answer:Problems with Western Digital external hard drive

Check to see whether Permissions Time Machine can help resolve your problem.

Permissions Time Machine Free Download

AMYD Projects - Official Blog: Permissions Time Machine v1.4.2

Do create a System Restore point before using this software so that you can revert back if need be. ( In fact you should always do that before trying any new software you haven't used before..)

4 more replies
Relevance 91.84%

Is it not a good idea to leave it on with my computer all the time? I've heard mixed comments on this. My computer is on about 17 hours a day, and it gets shut off at night most of the time. Any advice would be appreciated.

Answer:Solved: New Western Digital External Hard Drive

7 more replies
Relevance 91.84%


I'm new to this forum. Can someone please let me know the life expectancy of a Western Digital 250 GB external hard drive? It's model WD2500B011. Thanks!

Answer:Life expectancy of Western Digital external drive

10 more replies
Relevance 91.84%

operating system: win XP

external hard drive: western digital WD 5000AAK

my brother just took my external hard drive to his friend to copy some series from him (vista computer!!!) and when he connected the hard drive to our PC again and opened the "series" folder, the hard drive crashed, closing everything including explorer.exe. after some seconds, explorer shows up again. we never had this problem before, i suppose the problem exists because of the different operating systems

i would appreciate your help!!!
thank you!!

Answer:western digital external hard drive keeps crashing

can anyone help me???

3 more replies
Relevance 91.84%

Hello everyone,
I have a WD 500GB external hard drive that is not being recognized by my computer anymore. It just stopped working. When I plug the USB cable in, Windows recognizes that the device is there, and says that it has installed the approapriate software for the device and it is ready to use. However, the drive does not appear in My Computer. Also, I have right-clicked on my computer and then the Manage option, and under Disk Management, I do not see the drive. I have all of my sports games and music on the drive. I just need some help on how to solve this problem.

Answer:Western Digital external hard drive problem

Firstly confirm the external drive and USB cable works in another computer
This will eliminate the Drive and cable, from your computer

77 more replies
Relevance 91.02%

I purchased a Western Digital 250gb external hard drive (My Passport Essential I think) a few years back with the idea that I would use it as a backup to my main computer and/or an alternative hard drive storage for my music. But I have been sadly deceived and luckily I have only used it as a sync/temporary access drive when I needed to print stuff away from home.

Well the time has come to upgrade to a new computer (with more space and speed etc than current) and I have been trying to find ways to transfer my existing files across.

In my search, I have stumbled across many forums/websites that advise the WD external hdd and the preinstalled software (WD Sync/Dmailer Sync whichever it is now) is not suitable as a backup drive and that if the computer is erased and at any point resync'ed, the data on the external hdd will be deleted. Also many people advise they have lost files as a result of computer crashes etc and cannot retrieve the files from either their WD hdd or their computer. All of which has prompted me to start this thread.

Can anyone please tell me, is there a way to...
1. Transfer my files to my new computer using the WD external hdd? NB. Not as important as I have alternative methods/may start another thread.

2. Turn the WD hdd into a back up drive without purchasing the Dmailer Backup software? (NB. I am not opposed to buying new software but I feel I have been "done" by a highstreet (actually retail park) computer store and I don't par... Read more

Answer:Use Western Digital external hard drive as a backup drive

6 more replies
Relevance 91.02%


I've decided to buy my very first external hard drive. I want a big one (1 TB) that is reliable but also cheap. Of course it would be great if it is fast as well.

After some research, I've figured that these two below are the cheapest options. Which one would you choose? Or neither?[]=664433&ArticleId[]=1493450

Thanks in advance!

More replies
Relevance 91.02%

I have Win 7 Home Premium 64 bit installed. All drives work fine and there is no issue on the drives except for one major problem, and I don't have a clue as to why.

I have been having BSOD in my FAT32 500gig external hard drive. If I go to delete a file or folder, it blue screens instantly, if I check the box that says 'delete immedialtely, do not send to recycle bin', then it doesn't blue screen. If I save word document in the external HD it blue screens on me.

It is 500gig, there is around 55gig free, and it is formatted to FAT32 for accessablity.

I have some small usb flash drives I occasionally plug in the computer, they are FAT32, and they work fine.

This is my most crucial data hard drive, and it has been used flawlessly with XP SP2 32 bit, Vista Home Premium 32 bit, and Windows 7 ultimate 32 bit.

This is my first encounter with 64 bit operating system. Is there something I need to know about FAT32 external hard drives? Is there not enough room for it to do anything? Was it just a bad Win7 installation?

Once again I have never had an issue in any other 32 bit operating system. Could it be because it is FAT32?

Most times I can access the files in the drive, I can go deep into the subfolders on the drive, but once I try to save anything or delete anything it instantly crashes and goes to the BSOD.

Anyone please help - the files are too important (backup images, business backups, etc...) for this to happen. I could revert back to 32 bit, but I have heard ... Read more

Answer:Western Digital 500gig External Hard Drive BSOD


Backup the data on the drive and then see if there is a firmware update for it. Install.

2 more replies
Relevance 91.02%

Hey,I have had this WD My Book with about 400gb of space on it. I got it 2006black friday. I have only used about 100gb filled with years of images,videos,assignments,and a large amount of music from my collection. I have this in my machine that is Xp for about a year then in a new Vista computer i got last summer everything was working fun until i booted up today and when i clicked on it in my computer a message would appear saying "J:\ is not accessible, The Parameter is incorrect." I really just need to get the files off of that and onto my home computer, I despritly need those files. My Computer:Hp Pavilion a6200nWindows Vista HomeAti Radeon 8500gt 512mb3.5Gb Ram360gb HDAmd Athlon 5000+ 2.6 Rated at 7.5

Answer:Western Digital 400gb External Hard Drive Falirue

Is the WD my book an external HDD?.(see last question)If the drive shows in My Computer can you run CHKDSK or Defrag?.Have you checked Event Viewer for any error messages?.Is the listed in device manager?.If its and external HDD,I have known the USB interface to fail.If its at all possible(seek advice first),can you remove it from the caddy and use as an internal drive?.Just be careful,doing even the basic procedure could cause data loss.

10 more replies
Relevance 91.02%

I have been using this WD hard drive (1 TB) for several months now without problems. My main computer crashed with a little help from my fists, now I am trying to rebuild an older computer, it was partitioned (i guess) with both Linxus and DOS, and the program files and all my original computer back up folders, videos and pics are stored on my external harddrive. When I plugged it into the DOS computer, it does have windows XP, but an error messgae popped up stating the e/drive needed to be formatted. I had never seen this error messgae and did not format the drive, but it wouoldn't allow me to access the drive. I tried again after re booting the computer, and I wasn't sure what the formatting involved so I hit YES, a WARNING message popped up telling me all my files would be erased if I formatted, and I immediately hit NO and unpllugged my drive. Now I can't see any files on the drive, although it recognizes it on other computers, it will not show the space capicity or free space, and it says it in NTFS format. Did me plugging this drive into a DOS computer change the settings somehow from FAT32 to NTFS? and if so How do I save my files? I did not format it, so I don't believe the files have been erased or it should show the free space as 1TB, right? PLEASE PLEASE PLEASE, I will die if I lost all thiese files

Answer:Western Digital External Hard Drive Format error, please help

Hive info on the HDD is protected. Missing drive info? That's why your getting that error message to format it but you don't. What OS did you have prior?

See this link from MS for the fix using chkdsk /p

5 more replies
Relevance 91.02%

Hi all, as the user name sugests I.T is all a bit tech for me {at the moment} by you got to start somewhere right, So i've been asked to set up 6 brand new Dell laptops bought for my software engineers in the industy - i have been given a 7th Dell laptop same as the other 6 which has had all the required software needed by our engineers for the machinery programing process installed on it - i've also been given a 1TB western Digital {USB connected} external hard drive for cloning the software and transfering it on to the other laptops, so this afternoon i cloned the 7th laptop with all the software on it using system back up - creating a system image file on the external hard drive, but when it came to transfering this image on to the other laptops, i thought i'd beable to restore {set up the C: drive} the new laptop from the file path E: {the external hard drive path} but it doesn't have the option {E: drive or USB input or external drive} only system restore/back up disk or network path, i can't use the network path as the company has access/permission,firewall blockers that basically stop our engineers laptops from working on customers sites when online, which kind of stops any work from happening, and is why the company I.T deparment wont help me out in this situation, any help or guidance greatly appreciated as i really have thrown myself in at the deep end

Answer:CLONING to Western Digital external hard drive = {{NOVICE}}

Sounds like the company I.T deparment, will not help due to software licensing issues.

6 more replies
Relevance 91.02%


My Western Digital external hard drive just stopped working. There was no fall or energy issues as far as I know. It was perfect until yesterday, but today it keeps flashing a white light in front of it very quickly (each 1 or 2 seconds). Every blinking is accompanied by an intern spinning sound.

The power button also stopped working, and pressing it does nothing. My Mac Pro won't recognize the hard drive anymore, and it doesn't show up on Finder or Disk Utility. It looks like the device is frozen.

I tried changing the usb port, changing the outlet and reseting the computer, but nothing worked. I couldn't check for problems via third part software or check for firmware or driver updates because I have no access to the device whatsoever, as my Mac doesn't show it anywhere.

I can't remember the model of the hard drive, unfortunately. I bought it back in 2009. It looks like an older version of the "My Book Studio", but instead of just a little dot in the front of it, it has an oval lightened shape. (the one that keeps blinking).

I am kind of desperate because a lot of my work stuff is there! Please help!
Thanks folks

Mac Pro Quad Core Intel Xeon/OS 10.7 / 16Gb Ram / 1TB internal drive / 1TB + 1TB external drive

More replies
Relevance 91.02%

Just the other day my wife and I are watching several movies on my external hard drive, which has a plethora of movies we've gathered. It's not even that old, less than a year old.

here's what I've done:

I have three computers in our house

-Windows 7 64bit Desktop (custom built)
-Windows 7 32bit laptop (Dell Vostro 1700)
-Windows 7 32bit Toshiba)

Not a single one of these computers even so much as detect the hard drive at all now. I tried a different usb cable as well, and i got nothing. I tried different wall outlets, it still blinks when I plug it in the computer, but the computer doesn't remotely see it.

Here's exactly what happened leading up to this, so no one is confused:

I first noticed a problem when I tried to download a new movie using utorrent. It started the file, and then failed saying something was wrong with like cyncro or something. Whatever, I looked up the error code. Appears others have had this issue as well, so I did what they said, "chkdsk /r" on my hard drive (J:/). It got to step five, but froze nothing, for over 6 hours it sat there and not a thing at all.

So I cancelled it, closed it out, and restarted the computer with the device plugged in.

it reboots, and now...absolutely nothing. It doesn't even see that a drive exists.

like I said, I've changed out the cables, moved power outlets, tried different computers and different ports, and done these steps on each of them:

1. Checked device manager...... Read more

Answer:Western Digital External USB Hard Drive Unrecognized in Windows 7

Look Shawn I ma no expert but have you tried DISKPART to see if it is in there - I sometimes have this problem and pretty well all the time it will show up in that.

Nb ""
"****" is just to show the letters to be typed not the quotation marks

Start > type "cmd" in search > right click the cmd at the top of the Start menu > left click "run as administrator" > let it work to a balck and white DOS screen > type in "diskpart" > Enter > DISKPART will come up > type "list disk" > Enter it will show all the drives (disks) on or in the machine.

If you know how to snip or capture the screen post back the screen.

1 more replies
Relevance 91.02%

So I have a external hard drive I loaned to a friend so she could watch a couple movies on her mac (I used xp) soon after giving it to her she said it just didn't work any longer. Long story short, time machine somehow got on it/did something to it/I dont know. When I plug it into my pc/xbox it will no longer come up in My Computer but it does make the connect sound and comes up in the icon bar as a "safely remove hardware" icon. I don't really know what to do, at all. I would like to save all the data seeing as I have spent a lot of time amassing it but from what I have heard that may not be possible. Either way I need to get something going on it. If anyone has any idea's please help me out. Anything will be helpful. Thank you!

Answer:Western Digital External drive won't show up. Time Machine has something to do w/ it

What's the make/model # of the external drive?

3 more replies
Relevance 91.02%

Can someone knowledgeable help me by telling me which of the following 3 external hard drives would be the better choice in terms of value and reliability.

1) Western Digital 1TB My Book Essential, 2 year warranty,
WDBAAF0010HBK -113.99
2) Western Digital 1.5TB My Book Home Edition, 3 year warranty,
WD15000H1CS - 139.99
3) Seagate 1.5TB Free Agent, 5 year warranty,
ST315005FDB2E1 - 139.99

I don't really need the included security software or backup software since I will just save the files that I want to be saved. If the choice was just between these 3, which would it be? I tried doing a google search and reading customer reviews on retailer sites, but it is very confusing. Some people will have good things to say and others will have bad things to say about each one. A friend of mine told me to keep #2 since he and a few other people he knows have owned and still own several Western Digital external drives with no problems.
Thanks for the help.

Answer:Which external hard drive to pick? Western Digital or Seagate?

8 more replies
Relevance 91.02%

Morning everyone,Please can someone help me.Yesterday I noticed that my drive was not functioning correctly and have now checked out the WD website for answers and think I have a drive failure.However, when switching on the drive I get a faint clicking noise and cant turn off the unit in the normal manner except by removing the power. The drive is also not recognised in My Computer running XP.Is anyone able to confirm my fears or recommend any software / procedure to recover my files?Thanks as always.Angry ;-)

Answer:Clicking Western Digital Media External Hard Drive

Sounds as though it is defunct, can you see it in Control Panel > Admin Tools > Computer management > Disk Management?

10 more replies
Relevance 91.02%

I can browse this forum for data recovery methods, but before I jump into that, I want to explain the events that led up to this terribleness.

I've been running this external hard drive on my XP desktop for a little over a year and have had no problems. I've plugged it into numerous other XP computers, several laptops running Vista, and even a few Macs. There have been no problems and I've been able to take files on and off with ease on all these different computers. Today though, my friend just bought a Sony Vaio laptop with Vista, and with my successful history I plugged it in without any doubts... the "installing new devices" thing, then the statement saying that the device is ready to use. But upon trying to browse the device, we get a long loading process that's halted with a "This device is not formatted. Would you like to format it now?". I've read other people's posts of their similar predicaments, but it seems that it's more of a "I just plugged this into a Mac and now I can't access it" thing. I know Sony has a tendency of ruining everything, but I really have a feeling there's something else involved. Something seriously needs to be done about such a ruin-everything process.

If I was a freaker-outer, now would be the time. Years of work gone to waste.



Answer:500GB Western Digital external hard drive - needs formatting?

So, are the other computers saying it is unformatted, too? Go through this thread, there are quite a few solutions listed.

1 more replies
Relevance 91.02%

hello friends

I am from india and 2 months back i bought an usb 250 gb external hard drive "my passport series from western digital" with bill and warranty. Now the sad thing is that by accident i placed my hand over the drive and just a little of my weight went on top the drive, it then made screeching sound, since it was connected to my notebook live. Probably the head scratched the plates inside and crashed. well all that hapnd just within fraction of a second and i believe the loss would not have been much(i mean the physical loss, not data).

Now the drive is not functioning. let me assure u that the pressure on the drive was still not much, may be the angle made it worse. So now the drive is though not working but looks perfect anyway. there is no sign of tampering as it has not been tampered. Will i get the replacement for the drive under warranty. if they dont can i argue or sue them. please advise me. i have filed the warranty replacement and courier person will come in next 48 hours to take my drive. But not sure whether i shall get the replacement. Do Reply.


Answer:Western digital 250 gb external my passport drive died.. please reply

8 more replies
Relevance 89.79%

I have a Western Digital external hard drive model: WD3200B007-RGB. Recently after a Windows update and reboot the computer would no longer recognize the hard drive. A reboot tried to reinstall the hard drive but could not find a valid driver and searching support on the WD website found that WD no longer supports Legacy hard drives. I have tried two other computers with no success (assuming that, of course, those have also received the most recent Window update). I am running on Vista on one computer and XP Pro on the other two. I absolutely have to have access to that drive - does anyone know where to get a new driver? This is a firewire drive.

Answer:Cannot locate updated Western Digital external hard drive driver

8 more replies
Relevance 89.79%

OS: Windows Vista Home Premium 32-bitSystem: Acer Extensa 4420-5237 LaptopRAM: 2GB DDR2Processor: AMD Athlon 64 x2 Dual Core processor tk-55 (1.8 GHz, 2x256 KB L2 cache)Drive: DVD-Super Multi DLHDD: 160GBDon't know what this means:Up to 896 MB Ati Radeon Xpress 1250 HyperMemoryProblematic hard drive: WD7500AAV 750GB  External USB DeviceReceived and first used it Christmas Eve. Using it for media backup utorrent. Usually get 300-350k down speed until it apparently runs out of steam a few hours later. Going more than one or two directories deep then results in a long, slow attempt to read (represented by explorer's address bar steadily graying to the right) it. When it (address bar status bar) eventually fills up, it asks me if i've formatted the disk yet, which I did first thing to it (pardon clunky grammar). Unplugging power and then putting it back in a minute later makes the thing good to go for bit. Then it starts (heh, puns) all over again.

More replies
Relevance 89.79%

hey guys, i just got this up and running yesterday and when in operation (but not actually transferring files to or from it) the drive makes a slight humming noise. my older WD 'my book' never made this noise.

is this normal? like i said, i only got it running recently and i don't know if this is apart of normal operation or not. is there any way to check? i did a 'quick drive scan' using the inbuilt software and that returned no errors.

if i did a more thorough scan and checked for bad sectors would this answer my question and solve the problem?

thanks guys

Answer:Western Digital External my book drive making a humming noise?

6 more replies
Relevance 89.79%

Hi, I would like to know if the Western Digital Passport External Hard Drive would work with my Toshiba laptop (A100-SK900E), I have seen reviews of the hard drive itself saying that it will not work with SOME laptops, will this work with mine?

Answer:Western Digital Passport External Hard Drive Question Regarding to Laptops...

Seems most likely any problem is associated with driver availability in the operating system being used.  Drivers are available in XP but not in SOME versions of Vista.  Here's a link to comments by other owners.  Below is an extract dated Jan 25 this year..QuoteLike Coolreem, I have spent hours trying to research this drive. WD Support is useless. They kept insisting that something is wrong with my USB port, the drive itself, etc. After 2 hours with Dell Support and upgrading a USB port just for the heck of it, the drive still does not work. Works great on my XP! Some have suggested reformatting the drive itself but I haven't found a way to do this yet. Upgrading to Ultimate is not an option for me - I'm not putting out the money for the upgrade just so I can get this Passport to work.As much as I hate to admit defeat, I think I am throwing in the towel on this one and looking for something else. I'll just consider this poor decision making on my part and a lesson learned. I will NEVER buy another Western Digital just because of the name value. After the utter nonsense from their support department, I may never buy another Western Digital product period!Sorry - cannot answer your question, it looks like a suck-it-and-see problem and hope it's not a lemon!Good luck

7 more replies
Relevance 89.79%

i have a 750GB western digiital external hard drive that i recently obtained or bought. when am copying files to it, the speeds are okay but when it comes to copying the
same files from it to say another laptop, it copies for some files normally but some are very slow whwn copying them. it recently also created another partition 230GB yet its capacity is 750GB. if anyone could me with this problem. am out of ideas. thank you
in advance for the help.

More replies
Relevance 88.97%

ok my hard drive goes through alot. i bring it to work and friends house but recently i pretty much filled it up to about 15 gigs from full capacity then when i was in a friends house and i tried to transfer some tv programs to catch up on but the speed was unbelievably slow. i put it down to the hard drive being so close to full so i said fine. then i brought it home and plugged it into my ps3 so i could watch some movies and i watched one movie no problem and then about half way through the second the ps3 froze but didnt crash just came out of the movie i was watching and now the read speeds are unbelievably slow and the ps3 or computer freezes while trying to read just the folder list in explorer and sometimes the crc error comes up and what i have seen on the internet that is normally to do with cds/dvds not external hard drives. anyways i bought a new 2tb hard drive and tried to copy some files over and it just seems to stall and not copy the files. i had intended copying the files then reformatting the hard drive but it seems to be something more serious than i thought. i dont know what it could be so i am looking for a different prospective. can anybody help me?

Thank you in advance for any help that you ay give.

Answer:cyclic redundancy check error on a western digital external hard drive (1tb)

8 more replies
Relevance 86.1%

So ive got the new box set up...

I have just a 10 gig hooked up to run the OS...everything works just dandy.

When I hook up the slave 200 gig everything goes sour.When I boot it says "invalid partititon table"...or something to that effect.

Wont let me go any further,
What do I do?


Answer:Western Digital not being recognized?

Are you familiar with the concept of master and slave drives?
Is that new drive ATA or SATA?
Where did you hook up that new drive?
Did you connect the cables right?

5 more replies
Relevance 86.1%

Hello, I just bought a Western Digital Black 750gb SATAIII. I wanted to clone my Samsung 500gb SATA so I downloaded Acronis Clone WD edition.. When I installed the new HD in the bay, and the old one via USB as recommended I turned on my LAPTOP and got a BIOS message "please install an OS". I have the boot order set to USB HDD first. I would think that because windows 8 is installed on the old one that it would boot to it, but NO. I reversed the locations (new via USB and old in the bay) this time windows doesn't even "see" my new one. I opened Device Manager/show hidden devices. The new one is listed, but when I right click for properties it says "currently this hardware device is not connected" code 45?" "plug device back in to resolve issue". So I did and still getting message. It is connected properly and the universal USB to IDE or SATA cables are brand new (Cables-to-Go). The weird thing is I have an old IDE 80gb laying around so I plugged it in via USB and it was detected, and I was able to open it!! I'm sooo confused and running out of hair. I've contact Microsoft Community, WD, and HP (MOBO manufacturer) also INSYDE the BIOS manufacturer. No replies yet, so I am hoping someone here has some solutions. I tried to update the driver for the new HDD, but windows says it's up to date.
Windows 8 ver 6.2.9200, HP Pavilion g6 - 2231 w/AMD A-6 4400M APU, 8GB DDR3, INSYDE ver. F.26 BIOS.

Answer:New Western DIgital HDD not recognized?!?

6 more replies
Relevance 85.28%

So I have a 6 month old WD passport 500gb external usb 2 hd. I have it partitioned into an ntfs and fat32 partitions

I plugged the hd into an internet cafes computer and it didn't recognise. Since then no computers will recognise the hd. I have tried several recovery software including the wd own software. Also tried a different, shorter cable. The light starts up as normal and the hd doesn't make any unusual noises but after a second or 2 the light goes dim like there is no activity inside

I also tried chkdisk from command and still nothing. If I could just get the hd to show up maybe I can use these recovery programs to recover data. Even if I lost the data and just got to use my hd again I would be happy.

Any ideas from anyone would be HUGELY appreciated. I have spent hours on google trying to find a solution short of sending it away for repair ( which would cost more than its worth ). Also heard a trick of putting it in the freezer but I'm not sure about any of this!

Thanks for reading

Answer:Western Digital Passport not recognized

Anyone had this happen before?

7 more replies
Relevance 84.05%

I recently built my first rig with a Samsung SSD and a Western Digital HDD. The OS is on the SSD, and the WD will be used for storage.

The problem is that both Windows and Disk Management do not recognize the drive. My Bios reads it just fine, however.

This is merely a recent development - last night, the disk could be found in Disk Management, but the problem arose when it started to randomly disappear during formatting. I shut down the computer and attempted to switch the SATA ports hoping that would help, but I wound up creating more problems for myself.

Now I've got the computer back in the same configuration it was in when I attempted to first format the HDD, and it's not showing up in Disk Management or Windows. As I said, the bios is able to read it just fine.

This is the second HDD I've attempted to install. The previous one just stopped during formatting and failed a number of diagnostics. I bought this most recent one and I'm having the current set of problems with it. Last night it was recognized both in Disk Management and the Western Digital diagnostics software, passing just fine. The problems all began when the disk began disappearing during formatting. Now I can't see it anywhere except the bios and post screen.

I'm this close to just reinstalling Windows and leaving the drive connected to see if I can format it during installation.

More replies
Relevance 84.05%


I had bought a WD portable HD of 1TB storage about 8 months ago. It has worked fine until yesterday when I tried to plug it in to my laptop, the pop up read "You need to format the disk in H:\ before you can use it". Formatting it is obviously not an option - not now that it has 8 months worth of data on it.

I tried assigning a different drive letter to it using disc management - but the same pop up shows up every time.

So in short, when I plug it in, an icon for it does show up in the explorer but I am not able to view its contents and get that wretched pop up that I am sick of seeing by now ..

Any help would be greatly appreciated since the drive has *very* important work related documents that I do not have a backup of - ironically the copies on the drive are supposed to be the backup copies

Answer:Western Digital portable HD - not recognized on Windows 7

If you have only one copy, then there is no backup regardless of the name you apply to the media on which it resides.

Try connecting the drive to another computer. If the result is the same, then try removing the disk from the enclosure and connecting it internally to another computer as a secondary drive. If the result is the same, you may need $professional$, $pecialized help.

1 more replies
Relevance 80.36%

Hello, i have a question about this drive click hereI want to know if the Iface has the firewire 400 &/Or 800 & if so what is the speed like on the 800.?Ive emailed the person selling this but he hasnt got back to me.? this was yesterday so i emailed him again today & still nothing.?Thankx for your time..

Answer:Western Digital 1TB External HD.?

If this is the one, it is USB!click here

10 more replies
Relevance 80.36%

Staples are selling these at this reduced price from 99.99. Clearance offer ends 1 June 05.I have just bought one and installed on Win98SE box. All I had to do was download the drivers from Western Digital. All works perfectly.

Answer:Western Digital External USB 80 GB HD £49.99

Forgot to mention this important detail.

9 more replies
Relevance 80.36%

I have a 80 GB external harddrive and I plug it into my computer using a usb cable and my computer finds the hardware and installs the driver and everything worked fine.

I've been out of town for a month or so and now that i get back and plug everything back in my HD will not open.

Everytime I click on the F: drive in My Computer it will open a window and that window will freeze and when I hit control-alt-delete it says Not Responding. I have all my files and programs on this harddrive can anyone help me so I can get it to work again.

I'm using XP Pro any help is appreciated.

Answer:Western Digital External HD

I don't have a quick solution for you yet but the last thing you should try is removing the drive from the case and installing it on your computer as an IDE device (slave). You should be able to access your data that way.

2 more replies
Relevance 80.36%

This is the most aggravating thing in the world .. I can't eject my USB WD External Drive from my Windows 7 Laptop .. I don't have an issue at all when it's connected to my Windows XP desktop computer. It releases immediately. Also, absolutely NO ISSUE when using Flash Drives, they eject fine.

The drive is a USB Western Digital External Hard Drive that I use to save things I receive from the Groups I'm in to keep the clutter off my Laptop.

Whenever I try to eject via the Safely Remove Icon or go to the Open Devices and Printer and physically find the External Drive and select EJECT I get the same generic message that tells me this drive CAN NOT be closed as another program is using it.

DUH !! I'm sure it's a windows process but I can not locate what could possibly be holding onto the External Drive.

I've tried everything. I've run CC Cleaner to clear out possible offending files > I've shut down my Avast AntiVirus (until reboot) hoping if Avast was monitoring that drive somehow, this would release it.

I've opened TaskManager and NO PROGRAMS open that could be using it. Looked at the Process's Running NO CLUE what most of these are so kind of afraid to close something there.

The External Hard drive is my F:\ drive .. I know it's some kind of a windows process holding the drive because there are times I'll pull a graphic off of the external and use in an email but I never see anything in the Process's list that relate to an email program, which btw are closed b... Read more

Answer:USB Western Digital External HD Help

I also get this issue from time to time. Too infrequently for me to worry about it.

So rather than spending a lot of time tracking it down I simply restart the computer. When you restart (or shut down) Windows closes all working processes and "ejects" the drive before powering off. It is a safe way to disconnect the external without risk of losing data or other negative effects as far as I know.

I have read that the issue can be due to Indexing - try turning indexing off for the external, issues with Libraries, thumbnails, and of course, poorly written software.
There are a number of small programs you can download and install to explore Windows processes and turn them on and off if you want to try and track your issue down.

Check this thread here fore some:

9 more replies
Relevance 80.36%

Another problem with my computer stuff....

This time it's my External Hard Drive. When i plug it into the computer, literally nothing happens. It's not like the computer does not recognise it, it doesn't even show up on the safely remove, "My computer" and Device Manager.

The light is also flashing, Help would be greatly appreciated/

Answer:Western Digital External Help

16 more replies
Relevance 80.36%

So I have a WD6400A drive that has been with me for a bit...not worked hard or anything well to get to the point of the story. Tonight and lately ive been getting errors on start about possible corruption or bad sectors.
Not thinking checked the box next to attempt to recover and repair bad sectors. No valid backup =/ theres nothing too terribly important except a lot of music and such but im still holding out on recovering some of it.

Ive already gotten the diagnostic from WD site and im running the extended test. 7 more hours to completion. The drive shows up fine in Devmngr but when I looked at it a bit ago in diskmgmt there was a chunk of approx 225GB of unallocated space??? I already know this thing is dying but im hoping to get the data off before I can it.

first simple smart test failed and the WD diagnostic that came with the drive wont even complete the scan without erroring out. Is it Puppy Linux time guys?

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 16367 Mb
Graphics Card: AMD Radeon HD 6900 Series, -2048 Mb
Hard Drives: C: Total - 60954 MB, Free - 13932 MB; E: Total - 99 MB, Free - 70 MB; F: Total - 953863 MB, Free - 47836 MB; G: Total - 274999 MB, Free - 268303 MB; H: Total - 99 MB, Free - 31 MB; L: Total - 678761 MB, Free - 380888 MB;
Motherboard: Gigabyte Technology Co., L... Read more

More replies
Relevance 79.54%

Hi peeps

Thought I'd come on here to refresh my enthusiasm! Trying to fix a friend's Western Digital external hard drive which is an old type 'My Book Essential' drive. Have read up on the Internet and this seems to be a common problem - as soon as the hard drive is plugged in, it instantly slows the computer right down (so it's almost unoperational). It takes between 3-5 minutes to show up in My Computer and even then you aren't able to open the drive (hangs when you click on it and fails to open). If I go into Disk Management it appears in there and says it's 100% free which I know for a fact isn't correct, well at least I hope not!

It shows up in Device Manager instantly under disk drives. It's a 1600JB (either hard drive ID or model number). Can anyone shed any light on the problem? I really want to get this working again and has a lot of music and photos stored on there.

Any help would be much appreciated, thanks.

Answer:Western Digital External HDD Problem - Help Please!

The first thing I'd try .. Is run a Data recovery on it.
See if the data recovery can see the drive and recover the files.

Recuva is popular here at TSG .. Here's a list of recommended Recover programs.

1 more replies
Relevance 79.54%

I posted this on the Hardware forum - my question here is, can I use this with Ubuntu? Will I have problems using this with Ubuntu? It does not seem to work.

I just purchased a WD Elements 500g External Hard drive and I do not know how to use it. I have been to WD website and I am not able to locate a user guide, install software or any instructions on how to get my files onto it.

It came with an install guide that tells me to plug the USB cord into the computer. When the WD icon comes up, I hit autorun but then nothing happens.

How does I work this drive to back up specific files on my computer, not just the entire drive? I cant get it work anyways...

Thanks for your help.
Reply With Quote

Answer:Western Digital Elements 500 G External HD - how to use it

jimvalen70 said:

I posted this on the Hardware forum - my question here is, can I use this with Ubuntu? Will I have problems using this with Ubuntu? It does not seem to work.

I just purchased a WD Elements 500g External Hard drive and I do not know how to use it. I have been to WD website and I am not able to locate a user guide, install software or any instructions on how to get my files onto it.

It came with an install guide that tells me to plug the USB cord into the computer. When the WD icon comes up, I hit autorun but then nothing happens.

How does I work this drive to back up specific files on my computer, not just the entire drive? I cant get it work anyways...

Thanks for your help.
Reply With QuoteClick to expand...

I use a WD Element 320GB external HDD with my Ubuntu 10.04 desktop with no problems. However, that said, I've always backed up my files/directories of choice manually.

Sounds like you're trying to use the built-in automotated software that ships with the drive. Unfortunately, this software is almost always Windows software that does NOT work with Linux systems. Autorun is a windows script, not a Linux script.

I prefer a manual backup system, but you should look into some of Linux's built-in backup tools like the *sync programs and UbuntuOne online services. I beleive they can be custom-configured to do what you want and will serve as suitable replacement for the windows-based so... Read more

4 more replies
Relevance 79.54%

I really need some good technical help. I have many important files from work on my Western Digital 1TB External HD (model WD10000H1U-00) purchase 6months ago. It is connected to my Toshiba Satellite L505 (laptop) 64-bit OS.

I was satisfied by the external HD, and purchase a second one (2TB - model WDBAAF0020HBK-NESN) 2 days ago. I began to transfer large files form my original 1TB to my 2TB for permanent records. The USB connector was accidentally detached during transfer, and now all my original on the 1TB model files will not open. Files that transferred are fine. But many others are not not opening.

Original folder names are intact, albeit sub-folders and any contents therein have strange marking, not original names.

1. I tried "Restore Previous Version" option... and it did not give me a choice/option to restore from.
2. I ran "Error Checking" and it did nothing.
3. I ran "Defragmentation" and it also did nothing.

Now, each time I try to open the folders, I cannot see contents and I am getting the OPEN WITH (PROGRAM) window, as if the file extensions were lost. Which is strange, because all contents are different types of files such as word, excell, pictures, movies, etc. So, I cannot really choose an OPEN WITH option.

Files seem to still be in the HD as it shows 23GB free and 931GB used.

HELP!! How do I recover my files? I really need help, this is vital information I just cannot lose. Please someone help me.

Answer:Western Digital 1TB external HD malfunction

First Rule is to Copy and Paste and then Delete.
having said that you probably need a recovery software. I haven't used Recuva, but it gets good reviews and believe is free.
I have had good success recovery jpegs (my wedding pictures actually) from a formatted and reinstalled OS using Active Undelete.
Highly recommended.

1 more replies
Relevance 79.54%

Would like to ask for your recommendations.I'm deciding on buying a new external HDD later on..But i'm not sure which is better?Seagate freeagent or WD's my passport essentials?Am planning on getting a 320gb type..

Looking forward for your replies..Thanks.

Answer:Seagate or Western digital External HDD?

I think it would be better to get an enclosure .. And a good quality Hard Drive of your choice ..
and build your own .. There's advantages of being able to get to the HDD

Something like these parts .. - Rosewill RX-358-S - western digital caviar black
See the 5 yr warranty on the HDDs ??

9 more replies
Relevance 79.54%

Just bought one ofthese (250bg). It has a strange plug. Just the 2 prong type bits. Yes, I dunno what to call them, lagh it up lol!Anyway, anyone encountered this before? Have I missed soimething...?

Answer:Western Digital External HD Query

Do you mean like this click hereIf so you have a European plus and just need a UK plug. (Did you buy from Pixmania? As theyare French they often supply the "wrong" plug for UK users.

10 more replies
Relevance 79.54%

I just purchased a WD Elements 500g External Hard drive and I do not know how to use it. I have been to WD website and I am not able to locate a user guide, install software or any instructions on how to get my files onto it.

It came with an install guide that tells me to plug the USB cord into the computer. When the WD icon comes up, I hit autorun but then nothing happens.

How does I work this drive to back up specific files on my computer, not just the entire drive? I cant get it work anyways...

Thanks for your help.

Answer:Western Digital Elements 500 G External HD - how to use it

OK- if you got it connected to your computer and it's running, you have to format it before using it.
Depending on your OS and whether it's 'seen' by your OS would determine your next steps.

6 more replies