Computer Support Forum

Windows having several different problems, probably of common origin.

Question: Windows having several different problems, probably of common origin.

Monday night after returning from work, several problems cropped up on my computer all at the same time after I restarted it. My computer had been running somewhat slow before then, but virus scans didn't detect anything wrong. Here are the problems that I've been having since I restarted my comp:
The first thing I noticed was that my monitor's resolution changed from its standard 1024x768 to 800x600, which made everything appear big and wouldn't fit my wallpaper properly. Also, all my icons were reset to their default positions. I managed to fix these problems and my screen resolution and icon arrangement has stayed normal, except from when I tried a system restore.
My computer has been running very slowly, far more so than before Monday night. It seems like it takes five times as long to load anything (programs, web pages, etc.). It also takes far more time than normal to restart my computer (it even failed to reboot once, and I was forced to unplug and replug my computer to get it to start up).
Whenever I scroll down the page in any window (in IE, Word, Frontpage, or any other program, it does so slowly and there's this weird "ripple" or "wave" effect to the scrolling motion. It does this whether I use a window's scroll bar or my mouse's scroll wheel. Also, a similar problem happens whenever I drag a window across the screen.
Real Player has been playing video files slowly, and the picture was all pixelated. (This was the first program I used after restarting my computer.)
Whenever I tried to fix the previous two problems, I started by consulting Window's Help & Support as well as several websites. The most common solution given (including by WH&S) was to uninstall my video controller/driver (via Device Manager) and then reinstall it (via Hardware Wizard). My video controller is the Intel 82845G/GL/GE/PE/GV graphics controller/Intel Extreme Graphics driver, which came as my computer's preinstalled graphics hardware.

Whenever I try to reinstall it, Hardware Wizard said the following:


Cannot Install this Hardware

There was a problem installing this hardware:
Intel? 82845G/GL/GE/PE/GV graphics controller

An error occurred during the installation of the device

The I/O operation has been aborted because of either a thread exit or an application request.

The Properties of the video controller says the following under the General tab: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)."

Every time I try unistalling and reinstalling the driver, the Hardware Wizard keeps saying the same thing as above, and the video controller's properties keep saying the same thing after each attempt to reinstall.

Each of these problems happened simultaneously, so I'm assuming they have a common origin. I ran another virus scan after the problems started Monday night, but again, no problems were detected. I'm guessing it's a hardware problem. I don't really know much about computers, and using all the advice of all the help, support, and troubleshooting guides I've seen has been unable to resolve the problem. I tried performing a system restore to a point before these problems occurred, but that didn't work either. I even asked on another forum, but I haven't had any help there. If someone here can help me out, I would be truly appreciative.

Thanks ahead of time. Later.

Relevance 100%
Preferred Solution: Windows having several different problems, probably of common origin.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Windows having several different problems, probably of common origin.

Have you ran adaware se and spybot yet?

3 more replies
Relevance 93.89%

Monday night after returning from work, several problems cropped up on my computer all at the same time after I restarted it. My computer had been running somewhat slow before then, but virus scans didn't detect anything wrong. Here are the problems that I've been having since I restarted my comp:
The first thing I noticed was that my monitor's resolution changed from its standard 1024x768 to 800x600, which made everything appear big and wouldn't fit my wallpaper properly. Also, all my icons were reset to their default positions. I managed to fix these problems and my screen resolution and icon arrangement has stayed normal since, even after resetting my computer during my attempts to fix it.
My computer has been running very slowly, far more so than before Monday night. It seems like it takes five times as long to load anything (programs, web pages, etc.). It also takes far more time than normal to restart my computer (it even failed to reboot once, and I was forced to unplug and replug my computer to get it to start up).
Whenever I scroll down the page in any window (in IE, Word, Frontpage, or any other program, it does so slowly and there's this weird "ripple" or "wave" effect to the scrolling motion. It does this whether I use a window's scroll bar or my mouse's scroll wheel. Also, a similar problem happens whenever I drag a window across the screen.
Real Player has been playing video files slowly, and the picture w... Read more

Answer:Having several different problems with Windows & computer; possible common origin.

7 more replies
Relevance 57.4%

Hi, can someone please help as EA aren't helping me!

Origin was working fine until yesterday. Then it came up with this error code:

The procedure entry point _except1 could not be located in the dynamic link library C:\Program\Origin\Origin.exe.

So I uninstalled Origin, several times and followed EVERYTHING they told me to do, manual uninstall, do it with no anti virus etc. I even tried to download from a third party website, which did progress more in the installation but still failed with even more error messages!

I have had Microsoft access my computer and they have also tried everything and have confirmed that nothing at all is wrong with my laptop (which is what EA was trying to say).

Its really frustrating now and I hope someone can help please!

I have a Toshiba laptop and I am running windows 10.

It was compatible with windows 10 as it was working for a week or so. It did keep crashing but I changed screen resolution and was fine.

I will appreciate any help, Thanks!

More replies
Relevance 56.58%

Having trouble with your computer? Even if you don't know a computer language, you can solve several common PC problems on your own.
A nice article from Microsoft for beginners, which addresses common PC problems which a Windows user may face. Fix common PC problems ... and then there's always FixWin

Answer:How to Fix common Windows PC problems

well the site is very useful to bookmark. but why to fear when we are here....
We Repair almost every type of Microsoft Windows.

9 more replies
Relevance 56.58%

help solve some of the common ploblems of windows xp

Answer:windows xp common problems

Hi and Welcome,
You do need to explain what problems you're having. We will try to help but we're not psychic.


2 more replies
Relevance 56.17%

I am unclear, how can I get all these errors fixed in my windows 7? Is there any patch that I have to download form microsoft's website?

Thanks in Advance

Answer:12 common Windows 7 problems solved

If you're refering to this thread, then click the links and read about each fix...

I doubt you have all 12 of the problems they mention... in fact, if you have the first one (Vista install never completes) then you don't have the other 11!

7 more replies
Relevance 56.17%

November 30, 2009 5:30 PM

Fix the Most Common Windows 7 Upgrade Problems

By Robert Strohmeyer, PC World

Experienced PC users know that not every operating-system upgrade goes smoothly--but that bit of understanding does little to offset the annoyance we feel when we're faced with seemingly unresolvable installation problems. Windows 7 has presented some users with a few serious upgrade bugs of its own. Don't worry: We'll explain how to exterminate them.

Before beginning your Windows 7 upgrade, attach your PC directly to your router via a wired ethernet connection. This will ensure that Windows 7 has a chance to download the latest installation updates directly from Microsoft at the outset of the upgrade process. By the time you read this article, it's possible that Microsoft will have created a fix for some of the following upgrade bugs, so your first step in any upgrade scenario should be to make sure that you have a wired Internet hookup to your PC from the start.

More of this seen at: Fix the Most Common Windows 7 Upgrade Problems - PC World Business Center

This one covers the following problems.

Installation Hangs at 62 Percent
Endless Reboots
Bad Product Key

Answer:Fix the Most Common Windows 7 Upgrade Problems

A month later and PCWorld rides to the rescue with the "fix" for Upgrade key being refused on new or formatted drive: install XP or Vista first!

They need to spend more time here in the trenches.

The Endless Reboots is helpful.

6 more replies
Relevance 55.35%

1.) I want to run my remote, hotkey utility and so one on my Toshiba Satellite x200-22v. But... I can't find any Common Modules for 64bit version (even vista), I've installed the Hotkey Utility for XP on this Seven and it don't runs because of lack of EBlib.dll (which I can't found at Google to download).

2.) My HDMI stopped working - I was viewing movie from HD DVD disc and the TV appears black, graphics turns back to Laptop's screen and it can't find TV anymore - this one and others too. HDMI cable and input at TV works (connected PS3 to try). What could happen? HDMI broken at laptop?

Answer:Common Modules on Windows 7 x64 and HDMI problems

Common modules as separately tool exist for WXP only and you cannot use it for Win7. For Win7 you must use Value Added package.
Most important part of this package is ?Toshiba Components Common Driver?. It is something like common modules for WXP.

It is not easy to get proper answer. Just restart your notebook and test it again. if the problem persists try to test it on some other TV to see what will happen.
Post results and let?s see what can be next step to fix this.

2 more replies
Relevance 55.35%

Users are reporting issues with the Windows 10 Anniversary Update. At the link below are some resolutions to various problems.
Windows 10 Anniversary Update common problems and how to fix them

More replies
Relevance 54.94%

Wanted to point out this post from Mauro earlier today... for anyone out there having trouble with the Creators Update!!
Hope it helps... and for anyone having troubles, what issues are you having??

Answer:Windows 10 Creators Update Common Problems and Fixes

Updated fine on both my desktop PC and tablet (Dell Venue 8 Pro) using the Update Assistant, but I don't have the option to turn on Cortana's 'Pick up where you left off'. Whereas my laptop (Dell Latitude D630) that had updated previously through the Insider Program, but now opted out so it doesn't move on to Redstone 3 Insider, DOES have the option. Obviously useless since my other PCs do not have the option.
Is the feature still in beta and just left over on the laptop after exiting Insider? I thought it was suppose to be released with the Creators Update.
Edit: Feedback Hub has a feedback about it being restricted to EN-US builds. Mine should be a US build but with Region set to Canada. Double checked all all devices are set to Canada including the laptop that still has the feature, grandfathered in perhaps?
Edit 2: My 950 XL does not have the option either, was the feature available on W10M?

more replies
Relevance 54.94%

I have been having problems trying to get my sound to run through the speakers in my laptop (HP Palilion dv6) instead of my headset. It started with the last service pack (Windows Vista Service Pack 2 KB948465) update and every time I try to change it from my headset to my speakers I get 'Windows common shell Dll is not responding'. I have checked for updates on the device driver, uninstalled it so it had to re-intall itself, run a registry repair program (Error Fix) and even tried going back to a restore point before the pack, then uninstalled and reinstalled the service pack. Nothing worked.

Any help on this matter would be greatly appreciated as having all my sound competing against Ventrillo is really starting to get to me.

More replies
Relevance 53.71%


yesterday i began using google only to notice that when i clicked on any link, it went to a random redirected link where they would be selling something etc.

with that i went to avg and tried to update to test for viruses and the connection to updates was completely unavailable, i uninstalled avg and installed bitdefender for the same outcome.

today to address the problem i went on a forum much like this one and it tod me to use malwarebytes anti-malware, i did this and whatever i have also refused to allow me to even open this.

i then changed the names of all the .exe files in the program folder and was able to open and run the programs, i removed the threats as the forum advised me to do and now when i restart my desktop i am getting recurring svchost.exe application errors.

I attemtped a system restore but it appears to have gotten their to as it assures me that i need to restart my computer which inevitably leads me back to the same error message.

if anyone could talk me through the repair of my pc in terms that i am an outside chance of understanding that would be absolutely brilliant.

forgive my naivety in advance as i may struggle.

Answer:big problems of unknown origin

where exactly in your start-up process do you get this error? Before or after the desktop loads

1 more replies
Relevance 48.38%

Hi all.
So here is a interesting problem that gets my head spinning. Connection established trough Checkpoint VPN towards our domain.
IP address and DNS with Gateway provided. Through CMD you can ping with reply to your server using the common network name, (server1T). You can RTSC to your server using the common name. But once you open windows file explorer and go "\\common server
name"(\\server1T), you get your destination unreachable. Then you use the FQDN (\\, it works fine.
What has been done:
Checked All SLL, Radius, DNS config and replications, DHCP scopes, LDAP, WPAD, IPCONFIG, and Policy settings. No changes was made. The problem only started about 4 weeks ago, and its random.
Any one perhaps with an idea or who shares my problem.
Kind regards

More replies
Relevance 48.38%

A quarter century ago, Windows wasn't everywhere. In fact, some were doubtful it would ever ship at all.

At that point Windows was no longer considered the company?s star project, as it had become a bit of an embarrassment. Even internally there were doubts among some in the company that Windows would ever ship. Also, because Ballmer had already burned though four product managers to try to get there?people who now had been either reassigned or were no longer at Microsoft?the product was developing a reputation for career death.

Nice read The Secret Origin of Windows

Answer:The Secret Origin of Windows

w0w that is quite an interesting piece there!!
Thank you for providing it

1 more replies
Relevance 48.38%

Hello all, Im new to the forums,
i'm having issues running Origin, installs ok but when try to run nothing happens, origin appears in task manager for a second then it goes away, i've tried many reinstalls still with the problem.
anyone have a solution for Origin not running in Win 8.1?

Answer:Origin not running on Windows 8.1

sombr, try the link list here, the latest at the bottom

EA Forums

2 more replies
Relevance 48.38%

My NE 522 came with Windows 8 64-bit but when I was informed that I could upgrade to Windows 10 for free I jumped on it. I remember having to stair-step to 8.1 then 10 during installation. Everything seemed to be fine for a few months then the BSOD. I managed to get it going again for a short time and now the Laptop is not operational. At startup I get the Gateway logo then a blue screen saying "Default boot device missing..." I get past this using the "recovery" stick I made just after purchase but I get "Choose keyboard layout" then "Troubleshoot or Turn off" as options. I have used the Troubleshoot Path to get to the command prompt. I also can get through POST and access the InsydeH20 startup utility (BIOS) which I use to unfreeze the HDD password (not sure why it keep freezing). Refresh, Reset, Restore and Automatic Repair all fail. From command prompt I access x:\Program Files <x86>> desktop.ini and see one HDD (Boot) with 27.6 MB free of 30.0 MB. I also see the Removable Storage devices.

The top of the command window says "Microsoft Windows [Version 6.2.9200]" Does this mean Windows is installed?
If I have lost the OS how should I attempt to re-install, Win8 then upgrade or straight to Win10?

Answer:OS origin for Laptop or Windows 10

AFRet96 said:

If I have lost the OS how should I attempt to re-install, Win8 then upgrade or straight to Win10?

No need for Win8, you can go straight to a clean install of Windows 10. Your successful upgrade from 8 to 10 has recorded a Digital Licence tied to your PC's hardware on Microsoft's activation servers. Do a clean install of 10 (making sure you install the same version as you had before, Home or Pro) and when it asks for a key skip this with the 'I don't have one' or 'register later' option. Once installed your Digital Licence will automatically activate the new install.

12 more replies
Relevance 47.97%

I have a HP Pavillion dv7 Notebook Pc. I was wondering if there were any problems that anyone else had involving the built-in webcam not functioning. it happened a few months in. at first it would just take forever to load up then eventually it stopped all together. I tried uninstalling the software and reinstalling it with no success. when I go to device manager it says the universal usb hub isn't functioning or something like that.

Answer:Common problems with my pc

I think there is problem with your webcam only. If your laptop is under warranty period then call the customer service provider and get your laptop checked. Or one possibility may be that you have installed O.S on your own and some error occurred. In that case you can re-install your O.S.

3 more replies
Relevance 47.97%

Hi guys I'm trying to install Mass effect 3, byt whenever i try to open Origin I get the BSOD.. Detail of crash below. as well as system specs. I have no other problems this only happens when trying to open origin....I have no clue and niether does ea apparently...heh If you guys can help that be great cause I'm dying to see the conclusion of mass effect. Thanks =D

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 4105

Additional information about the problem:
BCCode: 50
BCP2: 0000000000000000
BCP3: FFFFF8000343339F
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

System Information
Time of this report: 3/13/2012, 17:36:46
Machine name: LUCIUS
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: NP267AA-A2L e9180f
BIOS: BIOS Date: 04/09/10 10:04:52 Ver: 5.28
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 9216MB RAM
Available OS Memory: 9208MB RAM
Page File: 2266MB used, 16145MB... Read more

Answer:Windows 7 BSOD, only happens when i try to open origin

You're using on-board video, right? If so, you will not be able to run this game

1 more replies
Relevance 47.97%

Are they all OK or are they as bad as the other ? I think I rather play w/o them but it is not possible anymore, just too bad.

Answer:windows live vs steam vs Origin ?

Doesn't windows live work with steam games? I got the steam version of GTA 4 and it would sign me into windows live so I could see when my XBox friends were online. (Bonus XBox points for playing on PC. )

Never really used it much so can't say for quality, but I imagine Win Live would be for the XBoxers to stay in touch.
I'm a recovering WoW-a-holic so only know Team speak and Ventrilo.

3 more replies
Relevance 47.56%

hi:I am having a laptop which I use when I am far from home due to office works.Well I have Windows 7 sp1 32bit amd soon going to install Windows 10 pro.Real talk begins: I want to know that what is my laptop capable to handle.Can it run Windows 10 efficiently? I have many more issues with this lappi. Sometimes when I turn it on the HP logo screen appears and then it stucks in black screen or sometimes it is just stuck in HP logo screen.

More replies
Relevance 47.56%

DVD is short for Digital versatile disk and was initially intended to substitute for VHS tapes, since it is inconvenient to carry it about people. And it quickly came up as portable data storage device just as expected. As DVD is more and more popular, DVD ripper extends its market and plays more and more important role in our daily life.So below are some common problems about a DVD Ripper and how to solve the problems in an appropriate way. I just would like to list Pavtube DVD Ripper(For Windows) for instance. [b]1. Do I have to install codec for conversion?[/b]You do not have to install codec, as the ripper has been bundled with the decoders and encoders to support the conversion. However, if you want to play specific format on your computer, you shall install the related player to play it.[b]2. I converted DVD to XVID Video (*.avi). There is only sound when playing in Windows Media Player, no image.[/b]Please make sure you have installed XviD codec on your computer. It is free for you to download and install the XviD codec. Then, you can watch XviD video with Window Media Player. [b]3. Among the formats in the ripper, which is the better encoder to keep video quality?[/b]To keep the video quality without compression, it is recommended that you use the profile "Lossless uncompressed avi". Generally, formats like WMV, MP4, MOV, 3GP, MPG has been highly compressed, and some of the frames will be lost during the compression. AVI is the less compressed format. With the same se... Read more

Answer:Common problems about a DVD Ripper and how to sol

Do you ever give up?G

7 more replies
Relevance 47.56%

hi:I am having a laptop which I use when I am far from home due to office works.Well I have Windows 7 sp1 32bit amd soon going to install Windows 10 pro.Real talk begins: I want to know that what is my laptop capable to handle.Can it run Windows 10 efficiently? I have many more issues with this lappi. Sometimes when I turn it on the HP logo screen appears and then it stucks in black screen or sometimes it is just stuck in HP logo screen.I also want the Amd Radeon 6480g drivers of Windows 7 x86 bit.Should I install Amd catalyst suit as after installing it I see performance degrade of this lappi. Well thanks....

More replies
Relevance 47.56%

Every time i plug my flash drive into the computer lab in our school an autorun virus always infects it. I don't know the reason behind not installing an anti-virus within the school computers but it is such pain in the ***. It always hide my files and i always need to do this attrib thing. Any help on how to immune my f-drive so that every time i plug it in autorun virus won't be able to infect it?

Answer:Flashdrive common problems

You sure there isn't already a virus on the stick itself?

4 more replies
Relevance 47.56%

On my older machine, which keeps chugging along with Vista....
About every 30 to 40 minutes, it gives a "hiccup" and a message appears saying: "Application Host Service has stopped working." At the same time the icon for Panda Protection, my AV, briefly shows a red X which goes out after about 5-7 seconds. I press "Close" and thing's proceed normally until the next occurrance....these periodic interruptions can go on all day.
On the other computer, which runs Windows 7, I always have to manually start the Windows Firewall and Windows Defender, and Defender seems quite reluctant to do so at times.  Once on, they stay on. I vaguely remember this began when I started to use Panda as my AV.
Haven't received any Windows Updates on the older computer since a year ago last August, and don't think it is even active, although I still scan with it. Needless to say I don't use it for any browsing where security is a must, but scans with my other security programs including MBAB and Hitman Pro show I haven't picked up any malware on it. And Panda never finds anything either.
Just wondered if Panda might be causing these glitches. Am leery of using Avasta on this computer which has running for about eight years now, or it it will even run on it. Any thoughts, as always, appreciated giving an idea what I should try next. .

More replies
Relevance 47.56%

I thought it might be an idea to have a thread with links to solutions/guides to common issues, because as we all know, encourage as we may, there'll always be those who won't search because they either don't want to, or don't have time. Apart from which, if it's a common problem, it makes for easy access to a solution.

First of all, please consider whether the solution to your problem may be contained in one of the READ threads at the top of the screen, if not (though this is by no means an exhaustive list...

Spyware issues:-

Check Realblackstuff's READ thread, and follow the instructions where applicable

File Associations

Repairing/Re-installing Internet Explorer

XP users -
9x/NT/2k users -;EN-US;q194177

Service Configuration

XP users -
win2k users -

Improving slow boot times

Dual Booting...

guide -
...(win) installation order -
...with Linux -
...with another XP -
...with 98 I can't find a threa... Read more

More replies
Relevance 47.56%

I figured since so many people are having Sims 2 Problems, I would post this. I have custom made this FAQ SO appreciate and enjoy it

Minimum System Requirements:
800 MHz processor
256 MB RAM
Windows(R) XP, Windows ME, Windows 98 or Windows 2000 Operating System.
At least 3.5 GB of hard drive space
A T&L-capable video card with at least 32 MB of video RAM:
ATI Radeon(TM) series (7000 or better)
VE series (see note below)
7000, 7200, 7500
8500, All-In-Wonder 8500
9000, 9200, 9500, 9600, 9700, 9800
X300, X600, X800

NVIDIA(R) Quadro(TM) series
Quadro, Quadro2, Quadro4

NVIDIA GeForce series (GeForce2 and better)
GeForce 2
GeForce 3, 3 Ti
GeForce 4, 4 Ti, MX 420, 440
GeForce FX 5200, 5600, 5700, 5800, 5900, 5950
GeForce 6600, 6800

NOTE: If you have a non-T&L capable video card, such as Intel Extreme Graphics or Radeon VE series, then you need at least a 2.0 GHz processor.

Recommended System Requirements
1.6 GHz Processor
Windows XP, Windows 2000, Windows 98
5GB (or more) HD Space
Any ATI Radeon 9000 series video card or any NVidia GeForce4 or GeForceFX Video Card.
DirectX 9.0 or better.


Q. The sims freezes while on "The Sims 2" splash screen.
A. Either your video card or sound card is conflicting with DirectX 9 or you do not have enough free Memory/RAM to run the game.
Assuming The Sims 2 is on your desktop, try this: right click on The Sims 2 >In the target line, go all the way to end of the text and put in a space after the "... Read more

Answer:Common Sims 2 Problems

FAQ (continued):
Q. When I try installing the new Sims 2 I am told that I need to insert a disk in the drive even though the disc is already in the drive. What's wrong?
A. This has been a common problem. Nine times out of Ten, the cd is faulty, usually because of the protection on the CD. Try exchanging the game for another one. Sometimes you just have to restart the computer with the disc in the drive, then try to install. If that does not work, ensure you are using "Disc 1" or refer to what I said in the beginning.

14 more replies
Relevance 47.56%

Just wondering prior to purchasing what problems I'm most likely to find?

Answer:What are the most common Vista problems?

IMO, it's devices with drivers that pose the most problem on Vista, especially if changes and updates to those drivers occur by the company.

1 more replies
Relevance 47.15%

Okay, the title sounds vague, but I can give more information.

I am currently running Windows Vista on my HP Pavilion laptop. About a month ago, I started having an issue when Vista launched. After all of the pre-load process had finished executing, I got a message that said that Windows Explorer had stopped responding, and was restarting. Then a whole slew of programs and Windows services went through the same process. Everything from McAfee to my touchpad management software either restarted or stopped all together, and then the computer rebooted.

Now whenever I start up the computer, I still get the same problem with the following two processes: Windows Explorer, and Task Scheduler Engine. The computer does not go into a forced reboot anymore.

Certain programs have not worked properly since. The most notable are IE, Windows Live Messenger, and Yahoo Messenger. IE behaves like I have no active connection, and I can't sign into either of the messengers. Oddly enough, Firefox works just fine - no problems connecting to the net and opening pages.

As I am the only one who uses this computer, I have no idea where this could have come from.

If anyone has any suggestions, please let me know.

More replies
Relevance 47.15%

Prying Mind want to know I just installed my Origin games in Windows 8.1 Over again.

Answer:Does a install of Windows 10 Affect Steam or Origin in anyway?

post makes no sense.
You need to clarify what the issue is and what you did to bring about said issue.

I don't think it's a lack of coffee that's causing me to not understand, as I've just about finished my pot.

9 more replies
Relevance 46.74%

Many people are posting in this category with the same problems, so I have put together a guide listing common scenarios and their solutions. One thing to note is that while an In-Place Upgrade may seem easier, there is a greater chance that something may go wrong. Most of the users on this forum agree that doing a clean install is the safer option.

One tip does not fall into any category. If you created the disc yourself (e.g. you downloaded the files, and created a bootable disc from them), try burning at the slowest speed possible.

Make sure the power cable is plugged in, as well.

Problem: Setup is stuck at X%What to try:
Disconnect all unnecessary hardware from the system. This includes hard drives, video cards, USB devices, and expansion cards. Remove all but one stick of RAM.

Use the VGA output on your card if possible.

These problems can also be caused by bad RAM. Run a memory diagnostic overnight, using Memest86 or something similar.

If nothing above works, you may have bad installation media. What condition is the disc in? Verify your copy of Windows came from a reputable source. Try burning a new DVD, using the slowest speed possible.

Problem: Error message “Setup was unable to create a new system partition or locate an existing system partition.”
What to try:
Make sure that the partition is primary, active, and formatted with NTFS.

Instructions for marking a partition as active using Diskpart:
Open an elevated command prompt:
Method 1: From Win... Read more

Answer:Common Installation Problems and Their Solutions

Some may need SATA driver or RAID driver for their motherboard and/or RAID controller ready on DVD, USB or HDD attached to non-RAID hard drive if setup does not recognize hard drive while installing.

Helpful thread. +rep

9 more replies
Relevance 46.74%

Dell 8400
3.2 Pen 4
3 gb ram
Nvidia 7900 gt 256
20" LG flatron L1930TQ

I have owned my 7900 GT for 1 to 2 years. Everything was going great, till all these new drivers came into play. With each new driver I installed, I found a different probelm. I could play COH, but then it wouldn't let me play DAW...then loaded a different one, I could play DAW but then would get glitches in game, weird looking spikes. I have been through so many different drivers... And yes, I uninstalled them before I installed the new ones.
94.24 (most recent) Well, Steam tells me to upgrade my drivers to this one, then I do, and then it tells me there out of date....?! um k.

Its not a heating issue, I never go above 55C, and I have never touched my clock. I am lost? I was just play The movies2005 game) stunts, and saw the spikes..ignored them, then I went to rotate a bulding, and game crashed....?!?! WTF mate?!
Any thoughts?

Answer:Common NVIDIA 7900 Problems

The "spikes" you are seeing are called artifacts. This only happens if the card is failing for one reason or another. Sorry to say, I dont think new drivers are going to help you out of this one.

If it is not the card itself failing, it could be that it is being underpowered by a failing PSU. ( which could in turn be damaging the card as it goes) What is the wattage of the PSU in the machine?

1 more replies
Relevance 46.74%

Hi,A question to the community.  I'm a graduate student whose parents aren't exactly rich, so computer purchases are major investments.  I've narrowed my focus to T61p, and can actually afford it with the current discount.  Unfortunately, I've noticed the considerable number of posts complaining about T61p shutting down during graphic-intensive work - and this is something I do not want to deal with. Are the any recent buyers who can attest to not having this type of a problem?  I know that hardware purchases are a crapshoot in any case, but I'd like to hear some positive views, if possible.Thanks!

Answer:t61p graphic problems - how common?

never noticed this problem with my one, but i guess the graphics chip run pretty hot during graphics intensive work..... i always use generic laptop cooler, its like 20 dollars and attach to the base of laptop and have 3 or more fans pulling away all the heat from the base of the laptop.... this not only make the computer cooler (increasing laptop longevity) but also makes it lot faster with high end systems.....

1 more replies
Relevance 46.74%


I'm trying to remove a list of item in msconfig, this things I don't know what there are but names are like 1224966878-oem10.inf and it has different extension like .pnf or inf there are the same numbre with oem10, oem9 and oem8. and some other files, I have edit the windows registry and in shared tools, have remove those entries, but everytime I restart the computer the list appears again with all the items checked again.

More replies
Relevance 46.74%

Our Provincial Government purchased 77 units Lenovo M55e last 2007. Most of it are assigned to our income centers. Apparently, almost all problems we encountered are similar. We have 12 units that bogged down at around 3-4 months of use. All have the same diagnosis: Capacitors on the main board bloated. The system wouldnt boot anymore, sometimes restarting several times before finally shutting down. All systems are protected with an AVR and UPS. The AVR/UPS was not damaged at all. Im hoping anybody could shed some light into this. All our units are under warranty until 4/27/2010. If anybody from Lenovo Philippines can give some answers, please email me at [email protected], or [email protected] TIA. 

Answer:Common Problems with our M55e Workstations

Hello Interceptor, Your machines are under warranty.  And the build quality is in issue. In fact, from your description, I would say that the machines are not *fit for purpose*. I would check the contract carefully.  I would then call the relevant account manager in Lenovo Philippines and: 1. lodge a formal complaint and2. insist that the machines are replaced.

1 more replies
Relevance 46.74%

Windows 10 Anniversary Update common problems and how to fix them:

How to fix failure to complete the Anniversary Update installation;

Error: We couldn't complete the updates. Undoing changes. Don't turn off your computer.
Error: Failure configuring Windows Updates. Reverting changes.
How to fix connection to the Windows Update servers

How to fix update installation after an accidental restart

How to fix driver or software compatibility issues

How to fix storage problem during installation

0x80070070 ? 0x50011
0x80070070 ? 0x50012
0x80070070 ? 0x60000
How to fix damaged or missing installation files

How to fix Windows 10 activations problems

Windows not activated
How to fix minimum system requirements issue

0xC1900200 ? 0x20008
0xC1900202 ? 0x20008
How to fix incompatible application error during installation

0xC1900208 ? 0x4000C

How to fix Windows Update errors trying to install the Anniversary Update
How to fix corrupted files on a bootable media
How to fix Media Creation Tool error installing Windows 10
How to check and repair Windows 10 before installing a major update
Some settings may not migrate during installation
Unable to install Microsoft Edge extensions after installing the Anniversary Update
Cortana disappears after installing Windows 10 build 14393.10
Windows Store apps crash after installing the Anniversary Update
Other... Read more

More replies
Relevance 46.74%

Are there any OneDrive for Business users and administrators here? Could you share common problems you experience? We're looking at having this deployed into our VDI infrastructure.

Answer:OneDrive for Business -- common problems?

Only problems I've had thus far were when I had a system that had gone through a bunch of upgrades and stopped syncing. Had to delete the cache and re-sync, but other than that have had no issues. It integrates nicely with Office and Sharepoint, though I wish the sharing interface were better/didn't require the web.

1 more replies
Relevance 46.74%

When i start oblivion i get this:

AppName: oblivion.exe AppVer: ModName: oblivion.exe

ModVer: Offset: 000912a6

Most people who get this error do not have sufficient hardware... my copy is legit, and i have updated drivers.

PC specs:
amd 64x2 2.7 Ghz dual core
2GB ram
8800GTS 320MB
WinXP MCE 2005

it HAS worked before, i played it recently but now i get this warning, any help is great.
thanks, nate

More replies
Relevance 46.33%

Just change from Windows 7 pro to Windows 10. Could get on internet with my wifi dongle (I have a desktop) which always worked before so I am trying to hard wire with ethernet but I keep getting this message along with Specific Module could not be found.
Also keeps saying  one or more network protocols are missing on this computer. Some one please help; I've been at this since 9:00 AM.

More replies
Relevance 46.33%

can someone please help to eliminate from the top down. i have got this machine from a friend who knows just about where the on and off swithch is on her computer. (as much use as boobs on a fish i guess) her computer is running really really I mean really slow. i have done housekeeping and the hardrive is 3/4 empty. there is also an up to date spyware doctor present. her kids use the internet, again housekeeping i have done. the computer is still sooooo slow. any ideas where what i could start off with?
thanks for your replies.

Answer:help most common problems why my machine is running slow?

Warez monster will know he has a huge list of all this software to download (he'll be on soon no doubt), i cant remember it though. Have you got any firewalls other than the windows one? Have you got any Antivirus software? You should have these things as well as antispyware.

7 more replies
Relevance 46.33%

Okay so you think you have a virus, spyware, malware, or trojans running around merrily on your system.
Heres what you do(a lot of stuff you will have to google too):

1. Download the following programs (google them)
Adaware SE
Kerio Personal Firewall
Some kind of AV.
2. Okay now install all those programs (if you have SP2 for Win XP goto security center and disable the firewall). To get rid of notifications that it is disabled goto options (or something) and theres a checkbox somewhere you got to click.
3. Update the adaware, spysweeper, and AV definitions.
4. Restart in safe mode.
5. Run all those programs.
6. If you run them all and some give you errors (IE: Adaware freezes after you hit next after quarentine take note of what it found. EX: Coolwebsearch...., certain viruses it found), Then go look for removal programs for these specific pests. Most likely there is one out there.
7. Run winpatrol and check what the hell is running at startup. Anything shady get rid of it.
8. Run MSCONFIG (run->msconfig) and check and make sure there are no shady services running IE: q0s02jss.exe.
9. Make sure all the scans completed without problems *refer to 6 if you can't.
10. Turn off system restore : right click my comp -> prop, it should be around there, different for different OS's google it beforehand for your particular OS.
11. Reboot, Run the scans again. If problems persist run Hijackthis post up a log and someone will as... Read more


This thread surely saves lot of space in TF servers

Gud work!


2 more replies
Relevance 46.33%

Hi Guys
I recently bought the EasyCap device to capture video from my cctv recorder's hard drive onto my computer and more. The software included was Ulead VideoStudio 11 SE.
After ironing out all the small problems by using different forums here and there, all was well. I then saw Corel's (Ulead) VideoStudio Pro X4 was available on a free 30 day trial so I thought I'd have a look if it was any better for my use. I decided with about 5 days of the trial left that for my basic needs 11 SE was OK and proceeded to uninstall Pro X4.
The next time I went to use VS11 I got a drop down screen saying 'Please wait while Windows configures Common' then 'Gathering required information' the small box filling then renewing and filling 4 blocks before it stopped and displayed 'The feature you are trying to use is on a network resource that is unavailable. Use the source C:\DocumentsandSettings....\local settings\temp\corelvideostudio pro X4\\setup\Common.msi. Find installation package Common.msi to install product Common.'
The only way to get out of it was to keep clicking 'Close' until eventually it stopped re-appearing, the only problem was that VS11 was frozen on the edit screen or the capture screen depending on the section requested. Then the screen came up about having an error and the program would have to close, and do I want to send a report to Microsoft, after which I was back at my desktop.
I looked for the folders mentioned and only got as far as temp - there was no s... Read more

Answer:Ulead VideoStudio problems - lost Common.msi

Tried that Lazarus but no good.
I neglected to mention that I got a 1706 error flagged before exiting the ulead VS 11. I didn't register it when I first installed it and now I don't think I can get to the page to register so that I can contact Corel as the program crashes out back to my desktop display.

3 more replies
Relevance 46.33%

Lately I've had a few issues with my computer, it got slower, and some games didnt install properly due to directX errors. So after looking at some forums for battlefield 3 directX errors I read that uninstalling Origin would be a good idea to fix the problem. While that was going on, first the mouse stopped working (keeping in mind it does that sometimes without there being a problem with the computer), then the screen froze entirely. It came back for a few seconds afterwards, then it froze again and i got the BSOD.

It was set to automatical reboot, so I couldnt read what the error was.

Now the problem I'm having is that, when I start the computer I get these options: Start computer in safe mode , Safe mode with internet, Safe mode with leadtext or whatever and Start windows Normal. Which ever I choose will fail.

Choosing the Normal startup will cause the computer to get stuck on the windows login screen with the wobbly win logo.

Choosing the Safe mode (with and without internet) causes it to stuck, it seems to not be able to load some files.

I've tried running the repair windows option, but the screen went black and nothing else happend.

Answer:BSOD Uninstalling Origin, Can't get past windows login screen

Troubleshooting Windows 7 Failure to Boot

All these steps will eventually lead to a complete clean install of your system.

6 more replies
Relevance 46.33%

Simple, built-in Mixer streaming provides low-latency, interactive moments for viewers and streamers to watch or interact with other gamers?no extra hardware or software required, while Xbox Play Anywhere enables you to buy a game once and play it on both your Xbox One and Windows 10 PC. Stay connected with your gaming community through the Xbox app and the power of Xbox Live.

Let?s take a closer look at the gaming PCs announced this week:

iBUYPOWER Case Builder

Built with creativity in mind, the Case Builder project allows you to configure the look and structure of your computer case upon purchase. Paint your canvas and fuel your imagination with the Snowblind Element, featuring a transparent LCD monitor display embedded into the PC case.

Designed and engineered by iBUYPOWER, the RGB Cable Combs serves as the final piece of the RGB puzzle, illuminating your exceptional cable management.

MSI launched three brand-new gaming products at CES: the new Optix gaming monitor line-up, new gaming desktops, a motherboard, a graphics card, and the new GT75VR Titan Pro with Killer Wireless-AC 1550.

MSI introduces the new Optix MPG Series

MSI is proudly expanding its Optix gaming monitor line-up with the MPG curved gaming monitors. The new Optix MPG series will consist of two 27-inch monitors, the Optix MPG27C and Optix MPG27CQ. These mark the next level in MSI gaming monitors with a curved VA panel with an 1800R curve. Both models feature a 144Hz refresh rate and 1... Read more

More replies
Relevance 45.92%

Lenovo, following problems with the X300 are still unsolved, ordered by most annoying first. PLEASE FIX THESE AS SOON AS POSSIBLE! The X300 (most apply o X3001 as well) is/was an EXTREMELY expensive Notebook. These problems ARE NOT ACCEPTABLE for a Notebook of that price!!!All these problems mentioned below apply to Windows Vista Business x86-32, I don' t know about other OS because thats what I use and got from Lenovo. 1. The X300 and X301 do FREEZE at random times (1-2 times per week). When that happens, the screen is totally frozen and shows the last state - Neither mouse is movable nor any keys work. You also can't reach the machine via network anymore. No BlueScreen, Log entries or anything. Only a real hard-reset by powering off the machine via pressing the power button for more than 4 seconds can help you to get out of this. Of course you loose your data. No fix available. No workaround available. 2. Battery drains a LOT faster if ANY USB device is enabled. This can be a simple external mouse, the internal Bluetooth or the WWAN card since they all use USB. Power usage increases about 3-4 Watts which is FAR too much for a simple mouse. Also the Notebook becomes more hot when USB is being used. You loose around 1 1/2 hours of precious battery lifetime just because of this. You can check Wattage using Lenovo Energy Manager (look under battery tab). No fix available. Workaround. Don' t use USB/Bluetooth/WWAN when on battery. Not acceptable!&nb... Read more

Answer:To Lenovo: Still unfixed common and reproducable X300 problems

4. Fingerprint sensor somestimes does not work right away after resuming from standby oder hibernate.No fix available yet. At least none that really solves the problem for good.Workaround: Wait about 30 seconds and retry. If fingerprint sensor still not working, youre doomed to use manual login using password. Not accepptable!I believe this one could be fixed with this patch. If this is not helping, you may try getting into device manager (start >> devmgmt.msc) Then go to properties of TouchChip Fingerprint Coprocessor. In Power management tab, you have to uncheck at Allow the computer to turn off this device to save power. Hope this help

9 more replies
Relevance 45.92%

lately my newest dvdrw, which i put jumper settings as slave, has been giving me problems. when reading data discs containing music, the tracks skip, which it normally NEVER does. i was just wondering if this is a common problem when putting one drive as slave, and one as master. the master drive is a dvdrom which has also been giving me problems lately, which i'll be replacing in a few days due to a faulty door. i was considering switching the position of the drives when i replace the dvdrom.

Answer:common master/slave dvdrom/dvdrw problems.

For some DVD r/w's they work best when installed as master. Infact My Liteon and my Aopen both came with that recommendation and that is the way they both work. It is also possible with the track skipping that it is the media instead of the drive.

1 more replies
Relevance 45.92%

This white box showed up today, about 3 inches by 4 inches, bottom right corner of my desktop, covering some of my icons.  Nothing to click on or do anything with. Ran CCleaner, AVG, Glary, and Malwarebytes.  The box still appears after a restart and using the computer for a bit.  Any ideas greatly appreciated,  Thanks, Ed

Answer:White box appeared on desktop "fix common computer problems"

Have you looked at your Control Panel -> Programs & Features to see if anything new has been added, that you didn't add? If there's nothing obvious I'd drop down to the Am I Infected forum and let one of the experts walk you through getting things cleaned up. I don't recommend any more do-it-yourself attempts. They could make things worse.

15 more replies
Relevance 45.92%

I've previously cured a problem with an old Humax 9200T PVR (where the clock module stopped working) by cleaning the relevant circuit board (PCB) with isopropyl alcohol. This is a well known problem with the Humax 9200T and the "fix" is well establish (I've done it a number of times on my machine and that of a relation - all successful). It seems that over time, some residue builds up and bridges some circuits allowing low level tracking across the board.
Well, just recently my ancient Denon DRA-545RD Stereo Receiver started playing up. The left channel was very faint and lacking in bass. By playing with the controls I guessed that the problem lay in the area of the Variable Loudness (VL) control (slight pressure on the control temporarily rectified the problem). As that wasn't a permanent fix I deemed it necessary to dismantle and investigate further.
I could see that slight pressure on the PCB that the VL was connected to would again resolve the problem (but soon dropping back again). My initial thought was a dry joint of some other such soldering issue.
However,having looked at the underside of the PCB (the solder side), I could see some slight traces of black right by the VL connections. A quick swab with isopropyl alcohol seems to have solved the issue (at least for now).
So, my question is this: Is it that common for dirty PCBs to cause such problems? If so, it makes me wonder how many pieces of equipment are binned when a quick swab with isopropyl alcohol might fix the... Read more

Answer:Dirty circuit board causing problems: common?.

Transferred to Tech Helproom from Tech Consumer Advice.

3 more replies
Relevance 45.92%

My thread was closed and I was told to follow the new instructions which I had read already. I am using Windows Vista 64bit and DDS is not compatible with this OS. I did a GMER scan only being able to select the three default options and results turned up with zero results and no log.

Here is the original message for review unless there is another set of instructions for 64bit users.

I have been testing a small application called Alpha Blender which enables me to set windows transparency case to case. I originally did a single file scan on Bit Defender and Kaspersky and both came up with clean results. However, I just used TotalVirus file scanner and it came up with the results below:

Do these results mean that I do in fact have a keylogger on my system tracking my strokes? I am using BlackViper tweaks minimum config so I know it may have helped. Just need insight on weather or not my passwords may be compromised.

I have attached an HT log for review. If any more information is needed I can help.

Answer:Windows 64bit - Virus.Win32.FileInfector.gen / Trojan.KeyLogger.origin



Do these results mean that I do in fact have a keylogger on my system

No, not necessarily.

Programs, often do not produce the desired results on 64 bit systems.

Lets do a couple of scans to make sure you are clean.

Please do the following:

As a Vista user I will require that all the programs I ask you to run, be run by right clicking the icon and selecting Run as Administrator. Otherwise some programs may fail to operate correctly

Download OTS**to your DesktopClose ALL OTHER PROGRAMS.
Double-click on OTS.exe to start the program.
Check the box that says Scan All Users
Check the box that says 64 bit
Under Additional Scans check the following:File - Lop Check
File - Purity Scan
Evnt - EvtViewer (last 10)

Now click the Run Scan button on the toolbar.
Let it run unhindered until it finishes.
When the scan is complete Notepad will open with the report file loaded in it.
Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
Please attach the log in your next post.


Please download Malwarebytes' Anti-Malware Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan&... Read more

4 more replies
Relevance 45.92%

my device drivers has disappeared. Origin (e.a games for sims ect) will not work as it says my device drivers need to be updated. It was all working fine b4 update. Also my update history has disappeared. I was given the computer and I can't even restore it to how it was b4 the update.

More replies
Relevance 45.1%

I have a Compaq Presario about 3 years old with Windows XP Media Center Edition Service Pack 2.

In the last 2 days, when I turn it on, a folder comes up with the start up programs. It is called Common. Inside the folder are 3 other folders called com_os, win2k_xp and win9x_me.

It wouldn't be something I would pay attention to except that at the same time as this started happening, my computer started slowing down, programs don't shut down and it takes over 10 minutes and a lot of "cycling" before the computer shuts down. It also "cycles" a lot while it is on.

I use NOD 32 by ESET as my virus control program, it is up-to-date and it isn't showing any problem with the system.

What could be wrong and how do I fix it?

More replies
Relevance 45.1%

Got an update to my computer from Lenovo Then got an error message that my USB-IF-xHCI USB host computer and my WAN Miniport are disabled but the device manager says "driver software is updated" and it only allows option to "disable." So there is a conflict I was on the phone with support for hardware and then software, eventually they told me that the problem was not under warranty then I got a warranty alert - suddenly computer unable to determine that I was under warranty why should I pay to correct a problem caused by Lenovo software update?

More replies
Relevance 45.1%

Hello guys!
Please check the logs. PC often losing ' power ' + heat up. General ubiquitous brothel , rarely blue screens . Sometimes, problems with the intrnet (browser : DNS ; bad gateway) .
Ping in games jumps to 1500 where normally 60 - 80. When Iwant to enter the BIOS , the jams after a few seconds ( sometimes immediately ,other times running 30sec - 1min max) .
Please help 

Answer:Please check logs. Slow PC common problems, DNS errors. Bios jams

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Remove this program via the Control Panel > Programs > Programs and featutes applet.Driver Booster 2.2 (HKLM-x32\...\Driver Booster_is1) (Version: 2.2 - IObit)===Press the windows key + r on your keyboard at the same time. This will open the RUN BOX.Type Notepad and and click the OK key.Please copy the entire contents of the code box below to the a new file. start

HKLM Group Policy restriction on software: C:\Users\Jaqx\Desktop\27-03 MALWARE\dBug <====== UWAGA
HKLM Group Policy restriction on software: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot% <====== UWAGA
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Ograniczenia <======= UWAGA
HKU\.DEFAULT\SOFTWARE\Policies\Microsoft\Internet Explorer: Ograniczenia <======= UWAGA
HKU\S-1-5-21-38001437-50664965-34969748-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Ograniczenia <======= UWAGA
BHO: Brak nazwy -> {10921475-03CE-4E04-90CE-E2E7EF20C814} -> Brak pliku
Toolbar: HKU\S-1-5-21-38001437-50664965-34969748-1000 -> Brak nazwy - {1DAC0C53-7D23-4AB3-856A-B04D98CD982A} - Brak pliku
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - D:\PROGRAMY\Office12\GrooveSystem... Read more

0 more replies
Relevance 43.87%

HI, i am Rayan. i am facing problem while installing my printer drivers, can somebody help me to resolve this.

More replies
Relevance 42.23%

Can someone enlightenme about the most common hacker and malware windows 7 attacks..And how i can counter them...I need to know them and i cant find anything specific for windows 7 at google..the nly things i've found so far are Dos POD etc that are common to every OS (i think at least)..If someone can make a list or at least link me somewhere it would be much appreciated!!Thanks in advance

Answer:common windows 7 attacks

They are so many in number, nobody could possibly make a comprehensive list. But here are a few things you can do to keep safe.

1) Install a good antivirus with real time protection. Among the free ones, MSE, Avast and Avira are popular. Among the paid ones theres NIS and Kaspersky among others.

2) Download and install the freeware Malwarebytes. Its an on-demand scanner you can update and run from time to time.

3) Make sure you have some sort of firewall enabled- whether windows firewall or a 3rd party like Comodo or Zonealarm. Many experts here trust winpatrol.

4) Try not to click on random popups and ads or visit too many shady sites. Software downloaded from torrent sites also often carry malware.

5) Make sure windows updates run regularly- you can adjust them to the setting of your choice.

6) Dont click on suspicious email attachments.

7) Keep UAC enabled on your computer- people sometimes complain its inconvenient but it can really save your bacon.

9 more replies
Relevance 42.23%

Can someone help?
I have a new computer. Anyway, the TMP files are always showing. i cannot hide them. I have gone to folders and clicked on hide hidden folders. But they still show. I am scared to delete incase it affects the real file. If this makes sense? So i have an excel file. I see the file AND its temp file. If i delete it, will it affect the excel data that is saved?
It is annoying. Any new files added or changed makes a new TMP file.
Any help?

Answer:Windows Shell Common Dll

TMP or Temporary files are backup files or cache files created by the application being used. In this case, Excel. They are safe to delete. It is a good practice to clean your system on a regular basis. I recommend Ccleaner as a cleaning tool to keep your system uncluttered.

O! and by the way, Welcome To TSG!

3 more replies
Relevance 42.23%

First of all Iam a real amateur here could you please help me!
Sorry for my bad english I am from germany!
I updated to windows 7 homme premium 32 one month ago!
2 days ago I tried to open a windows theme pack file!
It should open with windows shell common but opened with windows photo gallery which naturaly didn`t work! I tried to change the program to open it in the properties of the theme file to windows shell commen but could nowhere on my pc find this programm to open the theme file! Can someone please help me what to do! windows shell common where are you?

Answer:where is my windows shell common?

My car is from Germany, so I will try to help you! What is the file extension for the Theme Pack...was it a .theme file? I believe you would need to enable themes using a program that patches your OS to allow 3rd party themes.

9 more replies
Relevance 42.23%

Hello all,

I have two issues with Windows behavior. I don't if it's Windows 10 related or not but I have seen them on Windows 7 and 8 as well. I have a very fast computer and plenty of experience as well with the PC but never figured out the following 2 issues:

1. In Windows 10, when the computer boots, the very first right click on any file, shortcut on desktop or anywhere else etc. takes one-two seconds to display the menu and, after the menu displays there is like a 'refresh' going on, no matter what programs I have installed on my machine and may appear in the context menu. Afterwards, in that boot session, every right click on any file (I repeat) displays the menu in an instant and works like a charm... but the first right click is awkward... it takes up to 2 seconds to display the right click menu...

2. When I hover the cursor on a file in windows explorer (My Computer, This PC, any folder etc.), after a second or so there should be a pup-up displaing the file size, type etc. In Windows 10, 7, 8 (I think), this pop-up never worked for the FIRST file in any folder (alphabetically organised or so) but if I hover on the second file or the others, the menu displays and if I get back to the first file it works as well. This have been happening since Windows 7 for me... I can't find anything relevant on the internet though.

Please help or get back for other clarifications!


Answer:2 Common Issues with Windows for me

Hi, point 1: try diagnosing the context menu entries.

Download, install and run Nirsoft's Shellexview (free); hide all MS entries, disable the rest, and click the 32 but option too to expose more. See if there's any improvement.

If ok, progressively enable groups of extensions until you get undesirable behaviour. Work backwards to discover the extension or extensions causing a difficulty.

Note: I've found Shellexview doesn't necessarily show all context entries. You might also try his Shellmenuview.

The above may help with point 2.

2 more replies
Relevance 42.23%

Hi I recently upgraded my PC to:

Intel i5 2500k 3.3ghz
4 gig DDR3
Geforce 560 gtx
Windows 7 64 bit

Everytime I play games it ussualy BSoD's now it's started on the desktop I just had my first desktop crash today, it's getting really annoying and the usual error is PSN List Corrupt, I really need a way to fix this, I can provide more info if needed.

Answer:BSOD getting very common Windows 7 64-bit

How about some minidumps?
Take a look at this:

1 more replies
Relevance 42.23%

I was just wondering if anyone knows what the most common windows installs are today?What percentage are XP 64 bit, XP 32 bit, Vista 32, Vista 64, server 03 and 08, etc.

Answer:Anyone know what the most common windows OS installs are currently?

Well, the statistics are at the below link.Remember if the option was stillthere Vista would be way behind.You buy a new computer and you getVista.

2 more replies
Relevance 42.23%

Just wondering if someone could help me. I was sent a file that opens with Windows Shell Common Dll. What do I do with it.thanks

Answer:Windows Shell Common Dll

I should mention the file ends in sdw thanks

2 more replies
Relevance 42.23%

Hi...I was on a site when I got a message across the top of the page having the expression 'Windows Shell Common Dll' in it. I didn't pay much attention to it, but as an after thought I decided to check it out. I seem to recall it had something to do with add-ons and Active X...
Have I messed something up by ignoring the message? Thanks.

Answer:What's a Windows Shell Common Dll ??

6 more replies
Relevance 42.23%

Hi any help would be appreciated.
I run windows xp pro with sp3. Recently i installed corel videostudio pro x4 with control panel. I did not like it so i used control panel to uninstall it. which i did. ever since then if i want to use any video editing programs like ulead videostudio 9 the system comes up with"Please wait while windows configure Common".
this prevents the program from being used.(see attachment) I have reloaded Corel videostudio pro x4 in order to see if this would cure the problem but to no avail.

Answer:windows configures common

9 more replies
Relevance 42.23%

I am trying to open a hopefully recovered file. When I looked at its properties is says "Windows Shell Common Dll" Does anyone know how I can open it? It does also have a spot to click and says "open with" But what can I open it with?

I accidently reformatted my computer. I did a recovery thing with ISO Mechanical software but now I can't seem to actually open anything. I really need to be able to open my documents and any outlook 2007 emails that I had in folders.

If anyone has any suggestions as to how to open some of these I would really appreciate it. It is for work and they are really important. Given the size it looks like something is there. Its hopefully just trying to open it.

Thanks so very much.

Answer:What is Windows Shell Common dll?

Shell DLLs are windows Library files , these files are specifically used by the Operating system. You cannot open these types of files pal !!! In other words you more or less damaged the files not recovered them if they just transformed to that kind of files. The only thing u can do is use software like EASEUS data recovery i am pretty sure you can recover your files if the size of 'em shows they are there. Good luck.

1 more replies
Relevance 41.82%

Hi all!

Just starting out on this forum, so I hope you can help me out.

I have a program installed that uses a dll. Recently, I started getting the following error message:
"The application or dll xxxx is not a valid windows image. Please check this against your installation diskette." (xxxx being my dll path and name; message translated from french, but I'm sure you'll recognise it, I've seen the same kind on the forums elsewhere)

My issue is not to replace the dll, I know it's not corrupt, but it is in a weird format, which might explain the message.

However, what I'd like to know is why windows is suddenly so worried about this dll, and if there's anything I can do to simply tell windows to ignore it. At which point does windows decide to check this local dll? (the program is installed locally in it's own folders, nothing in system32 or elsewhere)

Hope you can help me out!

Thanks in advance!

Answer:origin of message : "xxx is not a valid windows image."

Generally this error means you got the wrong version of the dll installed. IE you are running XP and installed one for Win98 and the one for XP is slightly different.

Sometimes this is a path issue and all you need to do is to copy (not move) the DLL and put it with the others in System32

In addition there are a few specific problems which cause this type of error

Autocad also has a similar problem for which there is a patch.
So please be more specific.
Is this just one dll? If so what is it?
What application and what consequence?

You should also try reregistering the dll
using your example
go to start / run and type
regsvr32 xxxx.dll
hit enter and wait for it to say success


3 more replies
Relevance 41.82%

I foolishly tried a disk cleaning utility called PC disk clean that i really had no knowledge of. It seems it was really Common Name & Common Name Toolbar which led to system crashes and a restart that kept turning off and restarting. I ran the virus scans and malware cleaners as recommended by this site and it seems to have worked! I would really appreciate a clean bill of health from one of your HJT experts pls. Thanks in advance, beakerr. Logfile of HijackThis v1.99.1Scan saved at 12:26:44 PM, on 1/28/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\LEXPPS.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exeC:\Program Files\Common Files\Symantec Shared\ccProxy.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\ewido anti-malware\ewidoctrl.exeC:\Program Files\Norton Personal Fi... Read more

Answer:Common Name & Common Name Toolbar

Does This log look clean to a qualified HJT expert?Logfile of HijackThis v1.99.1Scan saved at 3:35:25 PM, on 1/28/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\LEXPPS.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exeC:\Program Files\Common Files\Symantec Shared\ccProxy.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\ewido anti-malware\ewidoctrl.exeC:\Program Files\Norton Personal Firewall\ISSVC.exeC:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exeC:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exeC:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXEC:\WINDOWS\system32\nvsvc32.exeC:\Program Files\Common Files\Symantec Shared\SNDSrvc.exeC:\PROGRA~1 ... Read more

8 more replies
Relevance 41.82%

I installed a package called StyleXP. Didnt like it so uninstalled it. Ever since that my Windows Explorer keeps playing up showing "Not Responding" messages sporadically. I have also lost Icons in theSTART - Programs tree.
How do i repair this????

More replies
Relevance 41.82%


I see a tutorial here about customizing the places bar in the common file dialog, but I don't see how to get the places bar to show up instead of the navigation pane. There is nothing in the Organize -> Layout drop-down.



Answer:Places bar in Windows 7 common dialog

Actually, the places bar or rather the lack of it is an OS issue, not necessarily hardwired into the program.

When a program can be run in XP compatibility mode, like Textpad, as below, the places bar shows up, but not otherwise.

Also, when I run Office 2010 on my XP box, I get the places bar, but not on my Win 7 laptop. So there must be a way to get it to happen. We just haven't found it yet.

2 more replies
Relevance 41.82%

I have tried right clicking "My Computer" icon and selecting the properties option but it wont open, same thing when I right click the windows button and select System option, it shows that its loading then just quits and doesn't open, same case happens when I try to change my desktop background, right click, personalize but it wont open, this is the case for many tasks, what might be the cause and solution

Answer:windows 10 not perfoming some common tasks

Did this problem happen after the recent Windows 10 November Update?i_Xp/Vista/W7/W10 User

3 more replies
Relevance 41.82%

i seem to have several "files" on my pc that are labled as "shell common" files with zero bytes size file and zero bytes on disk.I cannot delete these files because windows says that they are no longer there, but they show as therehow do i get rid of them .

Answer:how to windows remove shell common

If they are small then why worry about them?I think you are referring to some sort of old search or links. In any case don't play with it. 1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

3 more replies
Relevance 41.82%

Okay, so my computer is really ****ed up and I'm just going to post it all here. Hopefully someone knows what the hell is wrong. Sorry that this is going to be so long, but the more info the better right?

System info:
HP Pavilion ze5300
Intel(R) Pentium(R) 4 CPU 2.40GHz
Microsoft Windows XP Home Edition version 5.1.2600

I found this in the Help and Support Center, don't know if it means anything:
The application, C:\Program Files\Norton AntiVirus\NAVW32.EXE, generated an application error The error occurred on 01/10/2006 @ 20:50:22.685 The exception generated was c0000094 at address 194D3C42 ()

So this is a brand new Hard Drive, I installed it in Jan. My last one crashed horribly. So, I set up windows and everything, then tried to install Norton from the internet site they gave me. It didn't install correctly and messed up my registry. Windows explorer opens at start up to Common Files. There is nothing in the folder. So I tried to fix it in my registry- bad idea. ****ed up my computer and had to run the XP install disks to fix it.

Everything was running fine, I havn't tried to install the Norton. But now its back. I don't know what happened but the windows explorer is opening up at start up. I also have a shit load of spyware, so I used Spybot and Ad aware, but still get a pop up when I open an IE. Its from or and I don't know how to get rid of them.

There is also other probl... Read more

Answer:Windows explore Common files and more...

Try removing:

O2 - BHO: Yvakt Class - {98B9F201-C701-41F1-B338-7E5E0E6D768F} - C:\WINDOWS\system32\ejrwx8drl.dll
O2 - BHO: (no name) - {E5E2A3E7-00FE-4D31-A030-A10799DDCA66} - (no file)
O4 - HKLM\..\Run: [gjZC2XV] "C:\WINDOWS\system32\slk8x2peu.exe
O4 - HKLM\..\Run: [BrowserUpdateSched] C:\WINDOWS\system32\kwintrag.exe FI002
O4 - Startup: Zeno.lnk = C:\WINDOWS\system32\kwintrag.exe
O9 - Extra button: (no name) - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - C:\WINDOWS\system32\dmonwv.dll

You have a bunch of trusted zones, you can remove these, but check your browser setting for any more, make sure there are no trusted sites, UNLESS you know and set them as trusted:

O15 - Trusted Zone: *
O15 - Trusted Zone: *
O15 - Trusted Zone: (HKLM)
O15 - Trusted Zone: (HKLM)

O18 - Filter: text/html - {0FA7FD6B-47C3-425B-AE30-36383F1C4503} - C:\WINDOWS\system32\ejrwx8drl.dll

Also, skip Nortons, try AVG free. The error message can be ignored, it was a log of a crash from January. I hope you have anti-virus and a firewall running.

I suggest you do the above from safe mode, followed by multiple scanners. Ad-Aware, Spybot, and one online virus scanner before rebooting. Anything else, please run our spyware tutorial, and post in that forum. Read more

1 more replies
Relevance 41.82%

I am using VB6 and want to make a Windows XP style common tasks sidebar. I was wondering if anyone knew of the name of the control Microsoft use for the Common Folder Tasks or how I could call it into my application. Any help apreciated.

More replies
Relevance 41.82%

Hello,Please advise how do i get the above. I have done the google search but it is confusing. Is it okay to install it? I need to install and run other programme which would not run without it.Thank you.Narendra.Windows Common Controls ActiveX 6

More replies
Relevance 41.82%

I upgraded from Windows Vista Home Premium to Windows 8 Professional.
I have a Synaptics Pointing device as my touchpad. Version 6.something I think.
I downloaded the general Win8 driver from Synaptics' website and installed it. Everything works fine; two-finger scroll and swipe; right side help-dockbar call works, and left edge swipe to another window (or session or app; whatever it's called) works. When I go to Pointing properties, that is fine, but when I decide to go to the "Properties for Synaptics TouchPad V6.2 on PS/2 Port 1", it opens fine, but after several seconds, a window that says "Windows Shell Common dll not working, blah blah blah". How can i fix this? there are some gestures that I would like to change.

Answer:Windows Shell Common dll not working

any help please?

2 more replies
Relevance 41.82%

Every time I go to control panel and then hardware and then to touchpad settings I get a crash after making whatever change I want and clicking OK to finish and close. I don't know what the shell common dll is or why it fails but it gets old. Any input will be appreciated.

Answer:Windows Shell Common Dll crashes

If Synaptics, install latest driver from here: Drivers ? Synaptics

2 more replies
Relevance 41.82%

After last week's Windows updates my Windows Common Controls 5.0 went missing. I can no longer see it in Excel VBA Available References list. I see that comctl32.dll file is still there in C:\Windows\SysWOW64 . What happened and how can I restore
these controls? I know that one can replace version 5.0 with version 6.0, but I have commercial installations on PCs that can not be upgraded to ver 6.0.

More replies
Relevance 41.82%

I recieved a PM from admin telling me to post this in Windows forum as the hijackThis log did not look suspicious, so here it is. Please help!My problem is with windows explorer.(NOT Internet explorer error) I have read many other forums about explorer errors, but none have the same symptoms as mine! Unlike other problems, mine ONLY occurs when I close a folder window. It doesnt matter how I close it, using either File=>Close or clicking the [X] close button I recive the message below;'Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.'==>Error Report data:Error signature;AppName: explorer.exeAppVer: 6.0.2900.2180ModName: UnknownModVer: 02f1fb1c>Also, while I am browsing files (clicking on icons and jumping around folder to folder) I noticed that all of my desktop Icons will dissapear and reload randomly. The longer I browse folders, the more it does this. Again, until I close that window and recive the 'Windows error" message again.>After explorer.exe reloads MOST of the 'running programs' icons in the right hand side of the explorer bar dissapear and will not return even if I exit and reload the program themselves. The most irritaing of which is windows Task Manager.>Sometimes, not all the time (60% of the time) I get a 'DrWatson Postmortem Debugger" error after the windows explorer error,but before explorer restarts. The computer then freezes until I manu... Read more

Answer:Not So Common Windows Explorer Error!

sheeeesh de' ja vu wonder if our issues are related ? Try the disabling Dr Watson fix, so far i have not experienced anywhere near the level of issue i first did since following this advice

2 more replies
Relevance 41.82%

A recent problem has sprung up out of nowhere. Earlier today I was in skype playing with some friends and all of a sudden my skype stopped working. As I searched around I went into recording devices and the sound levels next to my mic was gone and the window immediately stopped responding and gave me the error message that is the title of this thread. I've tried looking up new drivers my my headset (Razer carcharias) but no drivers were on the site and I just finished a system file check where is repaired some corrupt files but that still had no effect. I'm literally stumped on this and have no idea how to fix this error as I have never had this happen.

More replies
Relevance 41%

I keep receiving the following error message from McAfee Clinic:
Cannot import c:\windows\mcbin\shared\common.reg: The specified file is not a registry script. You can import only registry files.

Please help.

More replies
Relevance 41%

Hi all and Merry Xmas

I'm having a strange issue and wondered if someone could help me please. I was trying to adjust my recording volume settings and realised that I couldn't access them at all.

I can access volume mixer, recording devices and playback devices but as soon as I click properties I get an error "windows shell common dll has stopped working" checking for solutions. No solutions are found.

In the event log I have this:
Log Name: Application
Source: Application Error
Date: 24/12/2013 14:45:38
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: *******
Faulting application name: rundll32.exe_shell32.dll, version: 6.3.9600.16384, time stamp: 0x5215f00d
Faulting module name: mmsys.cpl, version: 6.3.9600.16384, time stamp: 0x5215eaef
Exception code: 0xc0000005
Fault offset: 0x00000000000188f2
Faulting process id: 0x1700
Faulting application start time: 0x01cf00b6ceae319c
Faulting application path: C:\WINDOWS\system32\rundll32.exe
Faulting module path: C:\WINDOWS\system32\mmsys.cpl
Report Id: 0d7784e5-6caa-11e3-be8c-3085a98cff08
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="">
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID&g... Read more

Answer:Windows shell common dll has stopped working

Do a Refresh, like a Repair Install: How to Refresh or Reset Your Windows 8 PC |

17 more replies
Relevance 41%


I'm trying to downgrade a Tecra M9 from Vista to XP but I can't seem to find Common Module for XP
Here can I find this software ?


Answer:Tecra M9 - Cannot find Windows XP Common Modules


I don?t understand why you are not able to find and to download the Common Modules for the Tecra M9!

Did you look on the right Toshiba driver site???

I have searched on the Toshiba European website for the Common modules and I have found both Common Modules for Tecra M9 PTM91E and PTM90

Furthermore the installation instruction document was placed on the page. Please check this and follow the installation guide lines!

2 more replies
Relevance 41%

After having no problems with my own upgrade to Win10, I upgraded my dad's laptop last week. It seems to have been successful, but every so often (every couple of minutes, but not regularly) it just takes me back to the desktop. Is this a common problem and what could I do to fix it?

Answer:Windows 10 keeps returning to desktop. Is this a common problem?

Hi, welcome to tenforums.
Noted your father's laptop is an upgrade, not a clean install.
a. does the same thing happen if you do a clean boot?
How to perform a Clean boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
b. if it does, what happens in Safe Mode?

Could you give the spec. of your father's laptop please, and have a look at the manufacturer's site and check Win 10 compatibility?
What graphics card or driver does it use?

Could you also explain a little further what you're seeing.. for example, are all windows closing so you see the desktop, or minimising, or is explorer crashing and restarting?

Is anything apparent in the event log (Windows key + X, Event Viewer)?

3 more replies
Relevance 41%

Important! Please be advised this only applies to the FX990 AMD chipset ASUS Crosshair V Formula/Thunderbolt MB

Warning: ASUS and ROG will not support you if you are experiencing issues with installing drivers for Windows 8. Drivers will only be available either just before, or near to the release date. Don't bother emailing ASUS or ROG as they will only advise the same as I have.

I apologise about the title, I wasn't sure if this would cause offence. However, in the event that you feel the title is offensive, then I apologise for any inconvenience caused.

Install as normal
Asmedia USB3
Thunderbolt LAN Card

Install using (Compatibility Mode Win7)
AMD FX990 Chipset*
Intel Gigabit LAN Card
Thunderbolt Audio (Beta version only)
ASUS ROG GameFirst
ASUS ROG Connect
ASUS ROG Connect Plus

* At the moment RAIDXpert does not install even in compatibility mode DO NOT install this otherwise the install manager is stuck in limbo and it never finishes.

Doesn't work
ADM FX990 Chipset (install as Win7) because Win8 isn't in the list of supported OS
Asmedia 106x SATA Controller Driver

Considering this MB is now 2 years old it's remarkable that only one part of the drivers wasn't compatible with Windows 8. RAIDXpert is quite a handy tool to use and you can monitor your RAID but is isn't essential so you can actually do without this being installed.

Just an idea for the Administrator, how about Eightforums having th... Read more

More replies
Relevance 41%

Hi everybody,

There's no sound from the speakers nor is my microphone working.
All the drivers are up to date and windows said the devices are working properly.
When I go to the playback settings and all, I get the "Windows Shell common DLL has stopped responding" message.
Can anyone help me please? I'm not so good with computers.
This is the report from my computer.
Windows Shell Common Dll
Stopped responding and was closed
‎15/‎4/‎2014 4:41 PM
Report sent
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Windows\System32\shell32.dll
Problem signature
Problem Event Name: AppHangXProcB1
Application Name: shell32.dll
Application Version: 6.3.9600.16483
Application Timestamp: 52a50f83
Hang Signature: 1605
Hang Type: 134234240
Waiting on Application Name: svchost.exe:AudioClientRpc
Waiting on Application Version:
OS Version: 6.3.9600.
Locale ID: 18441
Additional Hang Signature 1: 160588eb9fc0c26b04870551cb0a514e
Additional Hang Signature 2: 6684
Additional Hang Signature 3: 6684a6a86ce816ed0dc259036d2a9306
Additional Hang Signature 4: 2381
Additional Hang Signature 5: 2381c2fee892139b45b6d58fe00bb5a3
Additional Hang Signature 6: a29c
Additional Hang Signature 7: a29c58ac17c5958c9a54bc66c23422bd
Extra information about the problem
Bucket ID: 9b49469135b423f46fa22f15ed2d9e16 (94499207347)

More replies
Relevance 41%

keeps coming up on win10, how do i fix this?

More replies
Relevance 41%

windows shell common dll has stopped working
How can i remove it ??

Answer:windows shell common dll has stopped working

1. What is the make and the model number of the computer?
2. Have you made any changes to your computer?
Method 1:
Step 1:
Advanced startup options including safe mode
Step 2:
I would suggest you to perform clean boot and check.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article.
Method 2:
I would also suggest you to follow the link and check.
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
Method 3:
I would also suggest you to follow the link and check.
Tips for fixing common driver problems
Also refer:
Similar Thread
Hope this information help.Mohammed Imtiyaz Ali

4 more replies
Relevance 41%

After having no problems with my own upgrade to Win10, I upgraded my dad's laptop last week. It seems to have been successful, but every so often (every couple of minutes, but not regularly) it just takes me back to the desktop. Is this a common problem and what could I do to fix it?

Answer:Windows 10 keeps returning to desktop. Is this a common problem?

Hi, welcome to tenforums.
Noted your father's laptop is an upgrade, not a clean install.
a. does the same thing happen if you do a clean boot?
How to perform a Clean boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
b. if it does, what happens in Safe Mode?

Could you give the spec. of your father's laptop please, and have a look at the manufacturer's site and check Win 10 compatibility?
What graphics card or driver does it use?

Could you also explain a little further what you're seeing.. for example, are all windows closing so you see the desktop, or minimising, or is explorer crashing and restarting?

Is anything apparent in the event log (Windows key + X, Event Viewer)?

1 more replies
Relevance 41%

I had a file that had that open with format, I mistakenly changed it to a Windows Media Player format, and now can not change it back.

I was thinking that I may have to reinstall the shell32.dll itself, but I saw the file on my computer. So maybe I should just find it in the Browse folder directory, then click okay and it's fix. Not sure completely where it is located or if that will work. Thanks for any help given.

Answer:Open with using the Windows Shell Common file

Hello Patrick,

If you like, you could download and merge the file extension in the tutorial below to restore it's default association.

Default File Type Associations - Restore

Hope this helps,

9 more replies
Relevance 41%

how do i open files with windows shell common

Answer:i want to open file with windows shell common

I am afraid that is not possible.
You are referring to a dynamic library file, which assists in opening files in programs they associated with.
But you can not open anything in it, because that is not an editor or viewer in any way.

Depending on your file, you have to use proper program to open that file (ex. bmp in Paint, jpg in Photo Viewer, doc in Word etc.).
For that right click your file, click a menu OPEN WITH and select proper program.

2 more replies
Relevance 41%

Hi folks. I'm stuck on this one. I installed Battlefield 3 right after Christmas and just today noticed that I was unable to access my mouse settings via Control Panel. I know that this is a small issue but I'm concerned that it might continue to grow. As I have updated a number of drivers and other programs since then I am reluctant to hit the restore button and loose half a day of work. Can I simply "repair" Windows shell and go on? If so how to best accomplish it.

I ran (as administrator) sfc/scannow and if found no integrity errors. I also ran Control Panel / Action Center / Maint / Review Reliability and found no issues


System Information:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name PORT-HP
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv7 Notebook PC
System Type x64-based PC
Processor Intel(R) Core(TM) i5 CPU M 460 @ 2.53GHz, 2534 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Hewlett-Packard F.23, 10/21/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Port-HP\Port
Time Zone Central Standard Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.80 GB
Available Physical Memory 3.48 GB
Total Virtual Memory 11.6... Read more

Answer:Windows Shell Common Dll has stopped working

i have same os, toshiba satellite, and have exactly the same issue: missing windows shell common dll,
which happens shortly after starting to use windows. tried downloading new driver from synaptic for my touchpad, no luck.

1 more replies
Relevance 41%

Thanks to Josh5 and to xbalanke. Your outline pointed me in the right direction.  I have a HP Probook 4540s which, like your computer, has a VFS491 fingerprint scanner.  For me installing the Lenovo and Dell drivers that are mentioned didn't work.  They wouldn't appear in the drivers list, even when I unticked "show compatible hardware".  What worked for me in the end was:Followed xbalanke's steps through to untick "show compatitible hardware".  I then selected the driver called "Validity Sensor (VFS495)".  This is still the standard Microsoft driver, but for the VFS495 scanner.I then had to install HP ProtectTools Security Manager  (for Windows 8.1).Then rebooted. And it worked.  I now have fingerprint scanning to sign on.  What is weird is that "Windows Hello" still does NOT show in the settings sign on options.   So I use HP Client Security app (part of HP ProtectTools Security Manager) to load and manage fingerprints. I totally agree - it's very annoying that HP hasn't yet released updated drivers for the fingerprint scanner (VFS291) that are compatible with Windows Hello.  ___________________________ This worked perfectly using both posts starting with xbalanke and then Josh5.  

More replies
Relevance 41%


I have just purchased a new Studio laptop from Dell (4Gb RAM, Core i7, Win 7 Pro).

I am having two problems - one with the backup centre - when I click 'Change settings' in the backup centre in control panel a box comes up with 'Backup centre has stopped working' but nothing else happens.

The second is when I try and change 'advanced power settings' in the different power options available a pop up comes up with 'Windows Shell Common dll has stopped working' and I can't open it.

I have tried selective start up, updates etc...

Any ideas?

Thanks a lot.

Answer:Windows Shell Common DLL has Stopped Working

Can you open the Control Panel > Action Center > Maintenance > Reliability Monitor and determine whether these problems began after any install? >>

Also test in Safe Mode and see if that happens there. If not, an installed program may be the cause, perhaps a security program, you can "clean boot" to troubleshoot that >>

These possible repair procedures should apply to you as well (sfc and startup repair) >>

3 more replies