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Windows update completely stopped working, unknown error 8024402C

Question: Windows update completely stopped working, unknown error 8024402C

I honestly think I need some advanced help here because Ive tried about every solution I could find that pertained to me using Google.

So all of a sudden my windows update just stopped working/checking for updates(I get unknown error 8024402C ) and I cannot connect to some Microsoft websites like "" and the download place for ie 10, Firefox says it cant find the server at "" and "" and when I diagnosed the connection with internet explorer it said "The DNS isn't responding" on both Microsoft websites all other websites work fine.

Things Ive tried that did not work:

IMPORTANT: I have recovered my laptop back to an image I made 3 years ago before I knew this would be this hard to fix.
The Microsoft fix it tool gives me error 80072EE7
updated some drivers
Went to "services.msc" and checked that background intelligent, windows update, and workstion were started and automatic.
I did a full scan with malware bytes program and found nothing.
I changed around the (TCP/IPv4) on my internet connection to the opendns and googledns adresses. could not change on the (TCP/IPv6) said invalid address.
Ran ccleaner program to fix any registry problems there might be.
tried about all the Microsoft support links I could find that looked like they might help
talked to Microsoft support
cursed at laptop
My PC is a Toshiba laptop running genuine windows 7 home premium 64 bit

Some extra info if needed:The whole reason I recovered to image was because the PC was just cluttered/unorganized with stuff over the 3 years I've had it when I saw an error with windows update I thought a recovery to image would just fix that but anyways before I recovered to image I did see the last windows update was like 2/16/2013 or 2/26/13 I didn't know this at the time but it hasn't been working for like 2.5 months now. I don't know what happened maybe I picked some virus some where tho I'm really careful about what I download. Also I have always used been using trend micro antivirus paid version.

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Preferred Solution: Windows update completely stopped working, unknown error 8024402C

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Windows update completely stopped working, unknown error 8024402C

I dont think this will do anything, but maybe try running this utility:

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Hi Seven Forums

My dad has a desktop that has had the age old update error 8024402C for Windows 7 for more than 6 months now. We have tried many many things, including all the usual recommendations:

We tried by disabling antivirus and firewalls.
We tried editing the registry keys AUoptions et cetera (the ones for the Windows update settings)
We tried the Windows-updates-reset tool from this forums (by Brink)
We did some virus scans.
We tried the Microsoft Fixit tool.

We followed the instructions of 'Windows Update posting Instructions' and here are the answers:

Step 1: Did that, the error was not fixed.

Step 2: The SFC scan told us there were some corrupted files that could not be repaired. See details in the CBS.log I have attached.

Step 3: Windows Update error 8024402C (or 0x8024402C)

Step 4: log file attached here:

Hope this is of some help, really hope we can get a good solution for this and avoid buying new OS.

Thank you in advance

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Hello all
I have a problem running updates for Vista 32 Business version. Every time I attempt to run updates I get error code 8024402C. I have researched this thru every post I can find and have tried every suggested solution. I have all firewalls turned off, antivirus turned off, tried safe mode downloaded readiness tool and installed but nothing seems to work. I can't update. I also am unable to download a particular program that installs from the internet. I need this particualar program for my job but an unable to download it, starts but then states it fails. I am connected directly to internet at home thru router, no proxy. Any new suggestions would be greatly appreciated.

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Hi guys,

I've been unable to update windows 8 pro via WSUS since I upgraded my Samsung series 7 slate from Win 7 Pro. It used to work fine with Win 7 Pro. The server still thinks the Slate is a Win 7 Pro machine with latest updates before I did the upgrade so it seems to be some sort of communication issue.

I'm attached to a domain running on a Win SBS 2011 server, which I have admin rights to. I'm no expert with WSUS on either the server or client side.

I've done all the steps from Windows Update Posting Instructions - Windows 7 Help Forums and have attached my CBS logs.

Everything ran fine and completed with the only problems being the SFC scan fixing a corrupted file.

The error code I get in windows update is 800B0001 - Windows Update ran into a problem if I check for updates across the VPN and I get Code 8024402C if I run update without the VPN, but connected to the web. This is the same if I try it from within the LAN at home with the server.

The Check online for updates from Microsoft Update works fine, though I don't seem to be getting updates for Office 2013 (though it could just be that there aren't any). In any case this isn't automatic, and I'd prefer to get it running automatically using WSUS if possible.

Thanks for any help


Answer:Windows update error 8024402C

You do have to update WSUS to support Windows 8 devices. Have you done that?

An update for Windows Server Update Services 3.0 Service Pack 2 is available (KB2734608)

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Please Help me.
Whenever I update it just throws an error! please, need a quick fix!

Answer:Can't Update Windows. Error 8024402C.

Please make a screenshot of the error you receive.
(sometimes there are some details given)

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I have the "Windows Update error 8024402C". Basically I can't update Vista anymore. I don't know when this started happening. I just decided to try a manual update earlier and got the message. I have done/added anything new on my computer so I don't know what the problem is. I've read and tried many solutions, but none of them work. Any help would be great here, thanks!

Answer:Windows Update error 8024402C

I had the same problem, i just shut down my PC and turned it back on and i was sorted.
Dont know weather it would be the same with yours.

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My friend has been having a remarkable problem with updating his device.
He has been unable to install Windows updates since 2012 as I can see.
Windows updates always gives him error 8024402C

We have tried A LOT, but nothing worked so far:

We tried this, from the official Windows site:
Windows Update error 8024402C - Windows Help

We tried by disabling antivirus and firewalls.
We tried editing the registry keys AUoptions et cetera (the ones for the Windows update settings)
We tried the Windows-updates-reset tool from this forums (by Brink)
We did some virus scans.
We tried the Microsoft Fixit tool.
<and some other things>

What we haven't tried yet is messing with internet/LAN options, but I'd like to have more information/feedback on that before we start.

We'd like to thank anyone who can help us out for their time and effort.

Answer:Windows Update error 8024402C

Please complete this.
It will give our expert need information to work with.

Windows Update Posting Instructions

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I have a Visa Home premium desktop and am getting Windows Update error 8024402C when ever I try to run automatic updates. I first noticed this problem because my AVG would not update and when I looked into my Security center I also found that Windows Denfender was also not updating. I then thought to try running Windows update and that is when I got this error. In both cases, (AVG and Windows Update) the help directs to allow SVCHOST, or AVGINST.EXE to access the internet. I then turned off the windows firewall and connected my cable directly into my dsl router, bypassing my router, this did not help. I then thought Virus, so I checked how old my definitions are on both AVG and Windows Defender, and both were not more than three weeks old, so I ran scans using both and neither of them found anything. My IE LAN settings are already set to automaticly detect, and just to be sure, I unchecked clicked OK and then rechecked it, did not help. I also checked the Application and System logs and all I found was that my Search index was currupted, so I rebuilt the data and that did not help either. I also read all the other forum's relatlating to this topic and none of those ideas worked either.
I am stumpted, Please help

Answer:Windows Update error 8024402C

This means that your local Windows Update client can't see the WU servers.  You might try this site for troubleshooting steps:

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does anyone know how to fix the Windows Update error 8024402C/proxy configuration for vista?
i haven't had an update since december ...


Answer:Windows Update error 8024402C

Did you try a possible solution i gave you there: Windows Updates continuously failing. (0x80073712)

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Everytime wen I try to update I get this error and cant update. Help me please.....

Answer:windows 7 update error 8024402C

Hi tasho and welcome to the Forum. This might help you:

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I've followed all of the online Microsoft recommendations and nothing seems to have fixed the issue - the hot fx tools seemed to fix something but once ran again they fixed something different? Been having the problems since getting the computer in October 2012. No issues with SURT installed normally so i'm at a loss. Any help would be appreciated.

Answer:8024402C Windows Update error

Hello Sarah and welcome to the forums

Your CheckSUR log is showing a few missing files from your computer, so lets fix those and see where it leaves us.

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the following file,, and extract this to the root folder of your primary drive (usually C:\) so that the folders have the structure: C:\Packs\Windows... etc.

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

robocopy C:\Packs C:\ /E /IS
Then re-run the SURT and post the CheckSUR.persist.log please:


Edit: I have asked a staff member to remove your .docx attachment as one of the screenshots has your gmail address in the tab name. If you hate spam as much as I do, it's best not to post it online!

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I have tried every possible solution including scanning system using nod32, disabling firewall, adding trusted sites, checking host file, checking proxy, microsoft fix it service, and resetting windows update components; but it doesn't work. Can anybody help me? Thank you very much.

Answer:Windows Update Error code 8024402C

Change the dns addresses


Reboot the system.Updates should work

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i already install SURT , when i try check for update always appear error, here's the pic ...
and here's the log ...

Answer:8024402C Windows Check for Update error

i re-run the sfc /scannow , and here's the CBS + SUR Log ... , and can you tell me how to re-run SURT ? so i can get the new log of SUR, Thanks

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Windows update has not been able to install new updates for a couple of weeks. I first noticed this after getting a notification in my task tray saying that updates could not automatically install. However, updates will not manually install either.

I get the error "Windows Could not Search for New Updates" and error code 8024402C. (See attached screenshot).

I followed all the instructions in the Windows Update Posting Instructions Thread and have also attached my error log.

Please let me know what can be done to restore automatic updates. Thanks!

Answer:Windows Update Failed: Error 8024402C

Open Windows Update
Click on Change Settings
Select 'Never Update...'
Click OK
exit Windows Update
Now open Windows update again
Click on Change Settings
Select 'Update automatically'
Click OK
exit Windows Update
Open Windows Update, and do a manual Check for Updates.
If it still fails, please post an MGADiag report - it may show what the problem is, even if the tool isn't strictly applicable here.
Please follow this tutorial and post an MGADiag report - then we can see what the problem is.
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

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Hello. It appears I'm unable to update my Windows Home Premium 64bit.

It's a problem I've had for a long time, and stupidly enough, forgot about. I just recently noticed
again that my pc never has Windows Updates, and when I tried to click the Windows Update button,
I get: Windows Update encountered and unknown error. Code 8024402C

Screenshot of the error:

Zipped CBS folder:

Also of note: I've experienced a startup issue twice now this week. Windows appeared to be unable
to start up, and I had to use Startup Repair. Might be related.

Thanks in advance for the help!

Answer:Instant Windows Update error 8024402C

There are no significant errors in either CBS or CheckSUR logs - but the older CBSPersist logs are almost a year old, which would tend to indicate that the system hasn't been working properly during that period.

This is a relatively rare error, and so far we've been unable to find a root cause - or a solution.
Windows Update error 8024402C may help

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hello guys I'm new here I found this forum while searching on how to fix my Window 7 Professional x64 bit, because it wont update and gives an error code 8024402C

I've already tried disabling my windows firewall and AV and still wont update
I've tried different kinds of stuffs I found on the web and still can't fix it

I've also tried doing what I read in web like uninstall all windows updates and security updates hoping that in rebooting it would fix itself but still failed.

I'm hoping some kind experts could help me with my problem just tell me what kind of screenshots do you need regarding on this issue.

here's some screenshots

please help
edith wait its downloading now thanks for Mr Brink
Windows Update - Reset

thank you!!!!

Answer:Windows wont update error-8024402C

I've hit this error several times in the past year. The easiest way to fix this is to let Windows fix itself.

1. Go to Administrative Tools/Services and find the Windows Update service. Stop it.
2. Go to C:\Windows\ and rename the SoftwareDistribution folder to something like SoftwareDistribution.old
3. Restart the Windows Update service.
4. Click the Check for Updates button on the Windows Update screen.
5. Windows will perform the check - it may take some time, so leave it running. Eventually it will successfully complete.
6. You can then delete the SoftwareSistribution.old folder.

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Hey pepoles so I am getting the error code 8024402C and Have done this: Windows Update - Reset - Windows 7 Help Forums and My computer has and is still checking for updates it has been 2 hours any help?
- Windowz
EDIT: Solved it
I used this and followed on screen instructions Fix Windows Update Error messages and other Windows Update issues

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The last Windows Update I was able to successfully download was on March 16.  Since then, it fails almost immediately with an error code of 8024402C.  Underneath that it says that the last update date was Never.  I tried just running one tiny 300KB update with the same results.
At that time I tried to scan my Dell e6410 with Microsoft Security Essentials, but it wouldn't update either.  I finally was able to manually download updates. 
Neither MSE nor MalwareBytes can find anything wrong.
Chkdsk completed normally.
System File Checker completed OK.
The links to GMER from this forum wouldn't load the page.
The C:\ drive is only 1% fragmented, which in my mind doesn't justify the risk of running a defrag.
And this is the weirdest part:  When I attempt to restart the Windows Defender service, it stops itself.
Running Windows 7 Professional, 32-bit

Answer:Windows Update fails, error code 8024402C

Well, this is interesting:  Windows Update worked fine when I used a public Wifi instead of my home connection.  Contacting my ISP now....

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I've been doing alot of tweaking and downloading the last few days, so it could be anything. i wanted to check Microsoft update because for whatever reason, Live Messenger was not logging on and SkyDrive wasn't accessible on my laptop, when both work fine on my desktop. i tried to get to Microsoft update through Google, the link in my start menu, and even the link on the Microsoft homepage but they all ended up on Google with the URL staying as "". and it did this with both Chrome and IE7. also, for the last couple days, when i directly double click on the "(C:)" drive, an error pops up about not being able to find some "RECYCLER\" file, but when i type in "C:\" in the address bar, it gets there just fine. also, when i right click on "(C:)" i have the option to AutoPlay, and when i click "open" it asks me what program i would like to use to open "the file C:\". i am currently running an Avast virus scan, but it's a free program so i don't think it will get me very far... help would be greatly appreciated! oh and some programs i have been installing and uninstalling are Gladinet, windows live messenger from "" because the actual Microsoft site wasn't working (was told it was a broken link), VLC Media Player, Avast, F... Read more

Answer:microsoft update redirects to google, windows live apps stopped working, C:\ drive isn't responding right. unknown

so the trojan ended up not letting me run MalwareBytes, or any other powerful anti-malware software, and i was stuck. but after looking around the forums i decided to try renaming the "mbam.exe" file associated with MalwareBytes to mbam123.exe and it worked! it finally opened! however, it didn't let me update the rules file, but i was able to find a download from another post of a more recent update, and it installed just fine. with some anticipation i ran MalwareBytes and finally, it managed to beat this thing. or, i should say... these 12 things... here's the log:

Malwarebytes' Anti-Malware 1.34
Database version: 1863
Windows 5.1.2600 Service Pack 3

3/23/2009 11:16:58 PM
mbam-log-2009-03-23 (23-16-58).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 123886
Time elapsed: 50 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 8
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{90b5a95a-afd... Read more

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Dear Windows Seven Forums,

I try to resolve my own issues and normally do. However, this error message has gotten the better of me so far.

Have tried various solutions posted about this error message, from registry to firewall. None work so far.

I have enclosed the notepad containing the contents of the diagnostic tool report.

If anyone has a few moments to take a glance and give me there opinion I would be grateful.

Kind regards,


Answer:Windows Update Error Message: 8024402c - Tried multiple solutions

File Scan Data-->
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007007E' to display the error text.
Error: 0x8007007E
I don't think, in the 20,000+ reports I've read, I've ever seen an 0x8007007E error before!

Please downloadand save the CheckSUR tool from

(you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)

Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip theCheckSUR.log and attach it to your reply

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Anyone else getting the 8024402c error while trying to update? All the machines in my shop are getting this error as well as 6 machines I am working on at the moment. Both Windows 7 and 8.1 are failing with the error

Found this on Perhaps it is Frontier that's the issue but would like to know if it is others as well.

Answer:Windows 7 Update Servers down? Error 8024402c on 7 machines today

I have several machines that give error 8024402C on Frontier DSL. I thought at first it was my laptop with a problem and I tried all kinds of fix it stuff. Now other machines behind the same router are giving the same message.

None of the machines that fail will check for updates. If they have an update waiting they will install it. The Microsoft Security Essentials won't download updates either.

I just figured something out while posting: I have one machine that works, the only difference I found was the DNS server. My router was set to: which is Frontier DNS. The machine that works had an OpenDNS IP's set. I changed one of the laptops to open DNS IPs and and it is getting updates just fine.

So Frontier has a DNS server problem. Swicth to OpenDNS and forget about it!

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Greetings!Although I only recently noticed the magnitude of the problem, all updates of my 32-bit version of Windows Vista have failed for the last two months. The only attempted installations were Definition Updates for Windows Defender, and each resulted in a Code 8024402C error. Following instructions in the Microsoft Knowledge Base, I reset my proxy server through the command prompt (netsh winhttp reset proxy, net stop wuauserv, net start wuauserv). However, my current WinHTTP proxy is set to "Direct access (no proxy server)" and it therefore seems to have had no effect. I have also enabled "Automatically detect (LAN) settings" in Internet Explorer, but this did not resolve the issue either.I suspect this may have something to do with a scareware program I was sucked into installing a while ago (I do not remember what exactly it was but it did warn me, among other things, about a particularly high internal temperature). Once I realized what it actually was, I uninstalled it and cleared all the suspicious files I could find from my hard drive. Despite my efforts, unfortunately, Internet Explorer began to act strangely, with the IE window and snatches of what seemed like online streaming radio loading randomly and spontaneously. I uninstalled and reinstalled IE, which seemed to make the streaming go away, except IE still sometimes tries to flood my screen with pop-ups all pointing to the URL hxxp://bl8yl8rahh6lii1eudy5zif8/.I wanted to run a scan wit... Read more

Answer:Windows Update Error (8024402C), Random Internet Explorer Pop-up Flooding

Hello,And welcome to, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.Malwarebytes Anti-MalwareNOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program bef... Read more

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Have been facing very weird issues with microsoft websites since today morning. None of the microsoft websites open on my tablet Windows 8.1 and laptop windows 8.1 since today morning. Even my Windows Update and store have stopped working. Surprisingly all those websites open on my other Windows 7 laptop.
Tried to Refresh Windows 8.1 on my tablet from the settings. Still getting the same Windows update error. Now when i try to activate my Office 365 subscription on my tablet, the website does not open.
I am using the same net connection on all my devices through my home wifi router.

Answer:Windows 8.1 Update Error 8024402c / None of the Microsoft websites open on Windows 8.1 devices. What could be wrong?

Please check below link maybe it can help you.

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Greetings!(I have been directed to post here from the "Am I infected?" forum. My previous thread is located here).My Windows Vista (32-bit) has been unable to update for over two months. Windows Update has tried to install the latest Definition Updates for Windows Defender, but has experienced a Code 8024402C error each time. I do not access the internet through a proxy and setting "Automatically detect (LAN) settings" in Internet Explorer did not resolve the problem.It seems I am unable to access selected websites: Firefox cannot find the servers at and, even though these sites work fine on other computers using the same home network.At times, IE also attempts to flood my screen with pop-ups pointing to a broken non-URL, most often when I re-log into Vista after waking up my computer from Sleep mode.I paste (DDS) and attach (Attach, ark) the requested logs below.Thank you for your help in advance!.DDS (Ver_2011-06-23.01) - NTFSx86 Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_26Run by Severan at 18:45:03 on 2011-08-19Microsoft? Windows Vista? Ultimate 6.0.6002.2.1252.1.1033.18.2037.1231 [GMT 8:00].AV: Symantec Endpoint Protection *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}SP: Symantec Endpoint Protection *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}.============== Running Processes ============... Read more

Answer:Windows Update Error (8024402C), Unable To Access Certain Websites, Random Internet Explorer Pop-Up Flooding

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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OK, I'm in a mess!
Today, my Windows 10 install has gone crazy! It will (eventually) boot to desktop, but immediately gives error about 'c:\windows\system32\config\systemprofile\Desktop' is not available.......
Nothing is working, there are no normal icons on the task bar, it is not validated, I can't type anything in, etc.
It responds to taps on trackpad, but takes about 2 minutes before anything comes up.
Can anyone suggest what on earth has happened and how I should start to resolve this?

Answer:Windows 10 has almost completely stopped working today!

It's the shit new Microsoft update, broke my PC too. Try going back to an earlier build, it fixed it for me:

How to Roll Back Builds and Uninstall Updates on Windows 10

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Since Aug 9 updates, I tried every solution there is to do, including adding all kb's suggested and the two MS fixit solutions. While trustedinstaller and wuauserv are consuming 95% of the cpu and the update page green bar is looking, my ISP activity status shows that only a few hundred bytes are being sent/received to/from the MS update server. After a few minutes, I get error code 8024402C MS list of error codes says 'the proxy server or target server name can not be resolved.
Now, don't know if this is just a coincidence but I went to 'resource monitor' to check cpu usage, and I right clicked on trustedinstaller and reset stop/start. Opened update page and clicked check for updates. I'm a very happy person. Update checked, found the Aug 9 updates, loaded and installed. And the six GWX that were deleted using the fixit were not included on the list.

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Windows Movie Maker, which came with MS Vista, simply stopped working one day. I tried to open it and I get a pop up that says "Unspecified Error." I know that is not much to go on. I don't think I did anything to prompt this such as do an update or install new hardware.

In an attempt to fix the problem, I did an MS update. It didn't help.

My computer is an HP Pavilion Slimline. My processor is an AMD Athlon™ 64 X2 Dual Core Processor 4800+ (2 CPUs), ~2.5GHz. I have 2G of RAM.

Any help would be appreciated.


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Please Help!
I did almost everythings.. run microsoft fix it, scans, including fresh reinstal the OS,
still the same windows update not working, with the same error code 8024402C..
also it always fails to access any microsoft update websites such as:, etc via any browser on my PC...

Answer:Windws Update error 8024402C

Hello and Welcome -
Here are some known articles for you to start with -
What is the Knowledge Base(KB) article number(s) of the failing Windows Updates?
This issue might be caused by a program running on the computer that's preventing Windows Update Services (SVCHOST) from accessing the Internet, if computer is connected to a network at work or an incorrect Domain Name System (DNS) setting for the network connection can also cause this error.
Method 1:I would suggest you to try the steps in the article and check if it helps.Windows Update error 8024402C
Method 2:
If the issue is still not resolved you may try the steps in the knowledge base article and check.Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2
You stated that you did a "fresh reinstal the OS", do you mean that you fully reinstalled Windows7 ??
Thank You -

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Can someone please help?

Just had a new 160hard drive put in my Toshiba laptop, put recovery disc in, all working fine tried to connect to internet (wireless) wouldn't work. Phoned AOL they tell me I need to get service pack 2.

Tried doing windows update telling me error 8024402C. I only know a little about computers and any advice would be helpful and is AOL right in saying I need Service pack 2. Wireless Internet was working fine before I had to put new hard drive and recovery disc in.


Answer:Cannot install SP2 due to Win update error 8024402C


You can download the SP2 manually from the Microsoft webpage

Here choose the right (32bit or 64bit) SP2 for the system you are using.
You can save this on USB memory stick and can install this from USB flash memory stick on your computer.

1 more replies
Relevance 73.39%

I spent a couple of days messing around with this. Running an out-of-the-box new Compaq with Vista home basic, nothing installed yet, windows update would stop and message the 8024402c error. There is alot of help for this issue. I learned how to set a proxy, import the proxy unto my netsh>winhttp>; how to set the BITS and folder settings etc etc.

what i did not try until the third day was to TURN OFF the firewall. All i did was turn off the windows firewall and update worked fine. Same with defender, all good.

sometimes the simple answers are more perplexing. thanks you to all who post here so i thought maybe i can return the favor to someone.


Answer:Update error 8024402c [solved]

WORKED FOR ME TOO!!!! THANKYOU!!!!!!!!!!!!!!!!!!!!!! (this has been annoying me for months and the answers are muddled in rubbish)

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I reccently noticed that my scheduled tasks were no longer running. I tried to bring up the task scheduler and it said the service was not running. I checked the service and sure enough, it was not running. I tried to start it and it failed because the windows event log service, which is a dependency, was also not running. I tried to start the event log service, and gave the error above in the subject line.
The event log service uses a log on of "Local Service". There are other services that use the same log on and they start up with no problem. I have searched the internet for a solution to this and have tried several things I found with no luck. One was to run SFC, another was to delete the Windows/Logs and Windows/System32/Logfiles folders so they would be re-created on startup. I also tried subinacl to reset the ACLs on registry branches and the subfolders of %SystemDrive% as recommeded in another forum.
I am running Vista Home Premium and all the latest updates have neen applied. Anyone have any further ideas? (short of re-installing Vista).

Answer:Event Log stopped working - Error 1747 : The Authentication Service is Unknown

The official recommended solution i got from opening my case was to format and reload Vista.  I offered to send them an image of my pc to troubleshoot the problem themselves but they never took me up on the offer.
3 days of downtime was too much so i reloaded the OS.  Not an acceptable solution but i had no choice.

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Relevance 69.7%


Was on here last week fixing a friends computer, no sooner does one come along and another bites the dust!

Running Windows 7. Is not able to run windows update, on trying to do so he gets the following error code: 8024402c
Google suggests something is blocking it connecting.

I tried checking proxy settings etc but all are set to auto detect.

Is anyone able to help please?

Answer:Cant Run Windows Update - 8024402c

Hi the doomed, Please have a look here for information regarding updating your HOSTS file.Let me know if you can run Windows Update after you have updated the HOSTS file and rebooted.

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Relevance 68.47%

installed windows 7 sp1 from dell restore cd onto dell laptop.
have all drivers installed.
have reinstalled from restore cd 3 times now, I continue to get error code 8024402C when trying to do windows update. I have tried leaving it on fully automatic update, the no updates do manually setting, and everything in between.
IE11 and firefox get on the web with no problem, the only other software installed is security essentials and this failed update happens before installation of that. I am positive no software installed afterwards is causing this problem, as i have done re-installation of windows 3 times now including blanking the hard drive.
this last time i have manually downloaded and installed IE11 and .net 4.5.
I try the microsoft windows automated update troubleshooter which downloads windowsupdatediagnostic.diagcab. It reports:

1) windows update error 0x8024402c(2015-03-22-T-01_36_33P) - not fixed.
2) service registration is missing or corrupt - fixed.
3) problems installing recent updates - fixed.
4) problems installing recent updates - fixed.

I go into the detailed report for the above, it shows everything fixed in green including the (1) that says not fixed, and doesn't allow me to do anything else.
the other microsoft troubleshooters i've ran all say no problems detected.
what do i do from here?
the few other things i've found online i've checked, settings are already that such as internet options lan settings automatically detect.

Answer:windows 7 update fails code 8024402c

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My windows 7 pro machine has recently stopped doing updates. The initial error I was getting was 80244019. That was with my DNS pointed at opendns. After pointing my dns at google. I now receive the 8024402C error when trying to update. I have done many troubleshooting steps but cannot seem to nail down why this happened or how to fix it. I have had no sign of infections or other strange behavior. Have ran many scanners but found nothing.
A couple of the troubleshooting steps I've done is to run the microsoft windows update troubleshooter, sfc /scannow, and ran the - windows update repair tool.

Answer:Windows update fails 8024402C and 80244019

Have you tried not using Open or GoogleDNS and instead use your ISP's DNS Servers?

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I am using Windows XP SP3. On shutdown of my laptop I received a message about Microsoft Updates to install and computer would shutdown when finished installing. An hour later the updates still had not finished installing so I shut down my laptop manually.

When I turned on my laptop I received a message stating could not find C:windows/system 32/ juschd.exe.bat file, however, computer continued to boot up and all appeared well.

I then tried to update McAfee and the Security Center was not able to update so I type in the address bar of Internet Explore and Internet Explore was not able to display the page. I also found I could not get to any site with "McAfee" in the address.

I called McAfee and after a hour they said I need to call a different department and that there would be an additional charge.

So I decided to try and fix this on my own. Researched and found that this might be a MTU size error so made registry entry of hkey_local_machine\system\CurrentControlSet\Services\Ndiswan
Parameters\Protocols\0... ProtocolType REG_DWORD 0x00000800 PPPProtocolType REG_DWORD 0x00000021 ProtocolMTU REG_DWORD 1452.

This did not work. Then read to uninstall McAfee. So I uninstalled McAfee including showing all folders and files and then deleting them. Needless to say this did not work. I still could not visit the McAfee websites.

Then I found this forum and did some more reading. Wish I had found this forum first.

Since reading some of the p... Read more

Answer:Microsoft Update Error/McAfee Stopped Working...

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Relevance 66.42%

So this laptop is a few years old and i just started using a wireless Logitech mouse.. The problem only started today but for some reason the touchpad has completely stopped working, the left and right click wont work either. I have gone into mouse settings and it's telling me that the touchpad is working properly and nothing has been changed. Please help me

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ok first my computer just stopped turning on, the power works and all and the led lights come on and the screen, but the screen says its not connected, even though it is, and it doesnt like work...., so i got a new pc, now my sisters did it, she didnt even do anything wrong, just yesterday it did what mine dead, like it all turned on except that u couldnt do anything cuz the screen said no signal, i checked it all and nothin, what do i do?

Answer:Computer stopped working completely


are you talking about 2 different computers and 1 monitor

or 2 computers and 2 monitors?

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I'm not even sure if this is the right place to post this but if I hadn't shaved my head, I would have been ripping my hair out by now.

I used a "mass storage device" for my SD card to put pictures from my camera onto my PC. This always worked fine until that one fateful day... I plugged it in and a bobble came up saying it exceeded the limit the device. Didnt know what this meant since I honly had a few pictures on the card. I removed it, and put it in again, this time it sorta freaked and the bubble popped up twice, I tried removing it again, but it wasnt responding and eventually froze my computer, so I pulled out the device and rebooted.
Upon restart i noticed that the device wasn't being read at all when i plugged in...
so I went to check the device manager...but the mouse wasn't working, or keyboard, or anything else i tried to plug into the USB ports.

device manager says "device is working properly" for all 5 ports, but no device ever gets read when i plug it in. no light on the device comes on, no bubble, no nothing.

I deleted the USB root hubs and restarted, they reinstalled, but no devices work.
I went into power management and made sure that "allow my computer to shut this device off to save power" was OFF... still no luck.

I ran some Belarc Advisor on my computer and it recognized all the USB ports.

I don't know what else to do
..can anyone help??

Answer:USB ports stopped working completely

Sounds like you may have overloaded the USB port and it is now toast.

If you have a Dell;

Otherwise, time to buy a USB PCI card.

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Hello, if someone could help me solve this problem it would be fantastic.

About three weeks ago, my laptop froze so I switched it off and on. When it started back up, the audio was gone without a trace. Spotify tells me "There is a problem with my sound card". This has happened once or twice before a while back, but was always solved by just restarting my computer. This time that doesn't work. Realtek High Definition Audio is what I have, and my soundcard is built-in. Since this happened I've had so sound what so ever, and I've been using my phone for sound which is very inconvieniant. I need my sound back on my laptop for my studies.

I have tried almost everything I can think of. I have read many questions online from people who seem to be having the same problem as me, or a very similar problem, but all of their solutions which seem to work do not work for me.

I have tried doing a system restore, which failed. I have a HP laptop, and I even called both the Microsoft and HP helplines for assistance but to no avail. They didn't seem to know what the issue was, and said they would call me back but never did.

I'm not too tech savvy, so I don't know much about these kind of things but I have tried updating all the drivers, however Windows tells me that they are all up to date and working properly. However, sound isn't on anything, even YouTube videos which crash after a couple of seconds of playing.

I have tried restarting Windows Audio, which hasn... Read more

Answer:Sound has completely stopped working

What is showing in the Device Manager, Sound section? Does the RealTek show up? and if it does is it shown as working OK or does it have an error code? This is the first step.

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Relevance 66.42%

Hey, my touchpad completely stopped working. I tried downloading the driver and restarting and stuff, but nothing seems to work. There used to be an icon for it in the bottom righthand corner on the toolbar, but that's not even there anymore, it's like the software for it just doesn't even exist anymore.

Can anybody suggest a solution please?

Answer:Touchpad completely stopped working

What model Toshiba is it?

Is it running Windows XP or Vista?

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Relevance 66.42%

Alright please hear me out, I cannot connect to the Internet on my pc, and It is bugging me out. I have checked everything, and here is what the problem is.

(i am using a desktop) my local area connection icon in my manage connections is gone. My adapters were uninstalled and reinstalled, didn't fix. And another thing, task manager in my network tab, says local area connection is disconnected. And also, I did ipconfig all, and it said "local area connection 1 : media disconnected: and said that until up to local area connection 15???

So I try windows diagnostics. It says "plug a cable in the network adapter local area connection."
Odd part is, I Have been using wireless for 5 years, and it just stopped. So what cable has to be plugged in??? I'm lost! Please I have been trying to fix this for 8 days!!!!!

Please reply I will praise whoever can help me!!!!!!

Answer:Internet completely stopped working

Also, my netgear wg111v3 adapter works 100% fine. Just no networks show up, and I have no LAN. Also forgot to mention it is Pc side, my ps3, and phones work fine on wifi.

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When I try to install KB3182373, a "Security Update for Microsoft Silverlight", Windows Update reports failure with the message "Code 643 Windows Update encountered an unknown error".
I ran WindowsUpdateDiagnostic.diagcab. It reported that "Troubleshooting couldn't identify the problem".
What can I do to fix this? I'm running Windows 7 Professional.

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Hi guys at the moment my search bar in explorer and the start menu has completely stopped working.. im running win7 premium with service pack 1 and far as i know theres been no changes to the computer and stupid me has no restore points to test anything.. was hoping people in the know would have seen this before and had an easy fix... i have a asus g73jh i7 6gig... what other info can i give that would help.. im not illiterate on a computer but im no wizz either... thanks in advance

Answer:search function has completely stopped working

Hello darrin and welcome to Seven Forums.

I'd try running a system file checker scan from an elevated command prompt (option two.) If any problems are found, run the scan 3 times and reboot the computer after each scan.

SFC /SCANNOW Command - System File Checker

If the system file checker scan doesn't help, these two Microsoft articles might:

The "Search programs and files" box does not display search results correctly in Windows 7 and in Windows 2008 R2

Searching in Windows: frequently asked questions

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Why can't I even you tube how to fix this problem? I went into my settings, followed instructions, made sure it was switched to on, and yet, on Facebook, youtube, everywhere! No underlined mispelled woords <~~example..NOTHING! I hate windows 10. I don't know if you'll re-spond. I'm going to bookmark this page. If there's a way to ecven e-mail me, I am J or "j" I can't remember right now.edited by moderator: removed e-mail address

Answer:My spell checker just stopped working completely

Did you do a reboot, or do you leave the pc/laptop running in sleep mode?Simple solutions are often the best

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Hey, my problems started a long time ago, actually, but always seemed to go away in a while, making me forget about them. Now they're ALL back with a vengeance.

1) A while ago, 2 weeks after I upgraded my drivers to 257.21, I started having some serious issues, like my computer would randomly freeze up, to the point where even keyboard inputs and mouse inputs wouldn't work. And what led me to believe it was a graphics issue, was that the screen would flicker, just ONCE really quickly, and then it'd be frozen. It happened usually only when starting a program like VLC or Mozilla Firefox. The computer would freeze completely, sometimes responding for a second before freezing and flickering again, and hence would be completely unusable. I finally got rid of the issue, by rolling back to the previous version of drivers, which miraculously worked.
2) I then upgraded, much later, to 258.96 . Things were fine, I guess, but then a week or so ago, I got a BSOD, that said the problem was with my nv4_disp.dll driver file. I looked it up, and it seemed to be a driver related issue, which could be resolved by re-installing the drivers. But doing so didn't help at all. So I upgraded to 260.89, and it gave me the same BSOD, AND another one, this time caused by nv4_mini.sys . I started considering that maybe it wasn't the drivers that were the problem, but my card...

Now, when I use my alternate card, an nVidia GeForce 7200 GS, everything works fine. When I try to u... Read more

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Relevance 66.01%

I can't give much more information than this but my computer has just stopped working.

I had owned the PC for less than 2 hours, but while i was installing some programs the computer just goes blank. It appears to be completely dead.

It fails to switch on, the power light indicating it is plugged in does not even glow.

I've no idea what could be wrong or what caused it to just stop but this is rather concerning. The only thing i can suggest is that it was running rather hot, i'd never expected it to get so hot but I assumed this was normal given the processor it is running.

An hour after it originally breaks i have tried to turn on again but to no avail. Does anyone have and suggestions/recommendations as to my next course of action?

Message was edited by: aclarke91

Changed P850-12Z to P850-12X

Answer:Re: Satellite P850-12X completely stopped working

Disconnect AC adapter, remove battery and press/hold power button for 10 or 20 seconds.
Connect AC power supply again and try to start notebook again.

What happen when you do this?

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Relevance 66.01%

Hey, for about a year and a half now ive been using a wireless adapter to have internet access on a second computer, that goes off of a modem a few rooms down, and about 15 hours ago, it just stopped working.

I got a message 'Unable to connect to wireless network' and now the thing hasn't connected since last night. ive tried disconnecting/reconnecting it, restarting the second computer, it just wont connect, it doesn't even have flashes of the 'connected' LED like it would if it was normally just loosing a connection for a minute or two...please help

Thanks, Vhs321

Answer:Wireless adapter - just completely stopped working

can you post the following
control panel>
hardware tab>
device manager button>

network adapters
click on the + sign

post backs whats there

also any ! X or ?
ipconfig /all

TWO Methods to do that - some people have problems with ONE----

ONE ---------------------------------
ipconfig /all

rightclick in the box
select all
control key + C key - to copy
then reply here and
control key + V to paste

TWO -----------------------------------------------

Start, Run, CMD to open a DOS window and type:


Open C:\RESULT.TXT with Notepad and copy/paste the entire results here.

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Relevance 66.01%

my wifes computer is running xp and last week internet explorer completely stopped working wouldnt browse at all. i tried to update and fix and it still wouldnt work, so i downloaded mozilla and we can connect but if you go to certain links .......Ie : news pages from yahoo home page it tries to open them with internet explorer which still doesnt work, any clues?

Answer:Internet explorer completely stopped working

what firewall doe ssh ehave on the computer

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Relevance 66.01%

I have a Satellite A130/135 laptop that completely stopped working. During use it turned off and became completely unresponsive. Even the lights that show that the laptop is charging/plugged in wont light.
Does anyone know what the problem is?

Im clueless about what i can do about this so all help is appreciated.

Message was edited by: kseagles

Answer:Satellite A130/135 Completely stopped working


I think it?s really not easy to say what the problem could be?
I can only suggest?

According to your message nothing appears on the screen? not even if you would try to boot from the recovery disk or other bootable disks. Is it right?

You could try one procedure;
- Remove the battery and disconnect the AC adaptor from the notebook
- Wait several minutes (~30min)
- try to boot up the machine

Check it out? but if you will be not successful then an hardware malfunction might be the reason for your issue and you should ask the local ASP for the help!


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Relevance 66.01%

Windows Update fails to install latest updates on my Vista. I am getting an error code 8024402C. Can you please help me solve this problem?


Answer:Windows Vista error code: 8024402C

being blocked by the firewall is the usual cause

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Relevance 66.01%

I bought my pc january this year and I have NEVER been able to download windows updates. I cant say that it has been on the top of my to-do-list and I guess that's why its taken so long but my computer keeps stopping, just freezing, or freeze and then the screen turns black or whatever color it fancies (and ill have to reboot and so on), so now I want an end to it, and hopefully installing updates will fix it.

Anyway the settings are set for a schedualed update every day at 03:00 but it never does it and when I try to uptade it by pressing the windows update thing it just gives me the same old message:
Windows could not search for new updates. Error(s) found: Code 8024402C.
Ive tried pressing "get help" and follow the instructions there but it leads nowhere so Im hoping u guys can give me a better answer.

Answer:vista windows updates error 8024402C

bumping it up!

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Hi,I'm running a T61 (8892-02U), with XP SP3.  All's been stable for about a year. Within the last month my FN (Function) key became more and more sporadic.  I typically only used it in conjunction with the PgUp key to control the keyboard light, and Home/End for screen brightness and F7 for entering projector mode. Sometimes when I held it down, pressing the the second key would produce the correct response, other times it wouldn't.  Finally it stopped working entirely. I haven't modified the program set or turned off features (that I know of). I can initiate presentation director by running the executable.  I really miss the ability to dim the screen.Anyone else having the same problem?  Have I inadvertently turned it off somehow?  I thought it was hardwired. Is there any way I can test if the key contacts are still good (besides using it in conjunction with the aforementioned keys)?Does anyone have a cure? Thanks!

Answer:T61 FN Key worked sporadically, then stopped working completely - Anyone know a cure?

Do you have warranty still? maybe you should give lenovo a call, if you run out of warranty, you probably can get a new keyboard from ebay for around 64 dollars. 

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Relevance 65.19%


Only had my C850-1D2 a few months, and the touchpad has suddenly stopped working completely, so I can barely do anything on the laptop. Restarting was no help. Has anyone else had this problem, and how did they fix it?


Answer:Satellite C850-1D2 Touchpad stopped working completely

Did you check if touchpad is disabled?
Pressing F5 (or Fn + F5) enables and disables the touchpad.

3 more replies
Relevance 65.19%

Ok guys this problem happened last march/april ish and I tried a number of things at the time to fix the issue but with no luck. I just got done working out of state for the summer and did not have my pc with me so I'm trying to have another go at fixing the problem. Summary of the issue- no problems ever with sound until one day it just stopped working. Both headphones and speakers wouldn't work even if they were plugged in. I wasn't getting any "no audio devices detected" kinds of errors or anything like that. So I tried reinstalling the realtek HD audio drivers (i was just using onboard sound at the time) and no luck. I also tried doing a few system restores to before the issue and that didn't do anything either. Finally I bought a pci-e sound card, a sounblaster cause thats all the local best buy had, installed that and still no luck with either speakers or headphones. Today I tried removing the sound card and using on board audio and still no luck. Audio device manager will recognize that I plug in my headphones into either the front speaker jack or the one on the back but just doesn't produce sound. I even opened up the pc and looked at the connections on the mobo to make sure the ones for audio hadn't come lose and that doesn't seem to be the issue either. Please any help would be greatly appreciated!! Thanks in advance

Answer:sound stopped working completely, headphones and speakers

Post a screenshot of the Device Manager, Sound section, for starters. I'll try to help you.

Screenshots and Files - Upload and Post in Seven Forums

When you had the SoundBlaster installed, you need to disable the integrated (Realtek) audio so there are no conflicts. Also, you would need to disconnect the front panel headset/mic connection to the motherboard and connect it to the SoundBlaster to have the front panel jacks work. The SoundBlaster would have needed to be set as the default playback device, instead of Realtek if it was still enabled.

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I have this HP laptop from one year and one month, I payed $1200 for it and now stopped working completely 

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Today I received the X100e in the mail. Initially, I couldn't be happier with it. After just 30 minutes, though, I noticed that both the Trackpoint and the Trackpad had stopped working. I tried Fn+F8, but it gives me an error message saying that the UltraNav driver is not installed, even though it is. I've tried everything up to this point: reinstalling the drivers, rolling back to older drivers, and even doing a factory restore, but I've had no such luck. The Device Manager indicates that the UltraNav is connected and working properly, even though I'm getting no response from the Trackpoint, Trackpad, or any of the buttons. I have no options for them in the Mouse Settings or in the BIOS. I'm just assuming that they went dead, but I want a second opinion before I try to send this thing back. Any suggestions?

Answer:New X100e Trackpoint and Trackpad stopped working completely

Anyone? Please, guys. Any help or suggestions would be greatly appreciated. The touchpad/Trackpoint worked literally for only 30 minutes before they stopped responding completely. No spills, no drops, they just quit working. It seems ridiculous that they would just go dead so quickly. I guess it's also worth noting that any USB mouse that I plug in works just fine.

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I have been using my P300D-21K without any problems for a few weeks now. However today the sounds completely stopped working on the laptop. It appears that there laptop thinks there is sound running through it, as in the sound level indicator, the output bar is pulsing up and down as I play a track.

Any ideas?

I did get a message saying "Error creating direct sound buffer error code 8878006 from winamp" but this was after I'd lost the sound.

Answer:Satellite P300D-21K - Sound completely stopped working

Have you checked the device manager? Is the sound card recognized properly?

Maybe you should try to update the sound driver. You can find it on the Toshiba website: => Support & Downloads => Download Drivers

Have you checked if the sound is only muted? You can do this with FN+ESC.
Check this!

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One day my TouchPad stopped responding completely. I uninstalled the Synaptics SMBus TouchPad driver under Device Manager. After I restarted my computer, my TouchPad was working again with the older Microsoft TouchPad drivers that  were still there. I lost all the gesture functionality , and the TouchPad was sensitive and lagged significantly. Eventually Windows automatically updated to the latest Synapatics and the TouchPad was working until I closed my laptop and tried opening it again. Has anyone had a similiar issue? My computer is still under warranty. Should the hardware be replaced?

Answer:TouchPad on my ENVY Notebook Has Stopped Working Completely

Hello @Majare?, Welcome to the HP Forums! I have read your post and understand that the touchpad is not operating correctly on your HP Envy 15t-q300 Notebook. I am happy to help you resolve this issue. First, please perform a hard reset. Once that is complete, please follow the steps in this document: HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10) After you have completed the troubleshooting in that document, try testing for hardware failures. HP Notebook PCs - Testing for Hardware Failures (Windows 10, 8) If the document did not help you resolve the issue, try restoring the BIOS and then check for windows updates. For more specific information please provide your product model using this link "Find my Product". Thank you, I look forward to your response with the outcome. If this post has helped you, feel free to click the thumbs up!

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Dear Sir,

My OS is Windows Vista Home Premium.
I am not able to connect Internet through IE8.
It's saying IE cannot display the webpage.
With other browsers like MOZILLA ,NETSCAPE am able to connect internet.
Here I am attaching the screen shot.
And i am getting the Windows upate problem code 8024402c Error while clicking the Windows Update.
And i am attaching the Trend Micro Hijack This Report .
Please help me out regarding the above issues.

With Regards,


Answer:Windows upate problem code 8024402c Error


Try this:

Quote: might need to set Internet Explorer to automatically detect local area network (LAN) settings so Windows Update can go online to obtain updates. To do this, follow these steps:
1. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.
2. Click the Tools button, click Internet Options, click the Connections tab, and then click LAN settings.
3. Under Automatic configuration, select the Automatically detect settings check box, and then click OK.



2 more replies
Relevance 65.19%

System: Windows Vista


In the past week I have been experiencing difficulty in updating windows. Sometime "Windows Installer Module stopped working" pops up and other times "windows hosts file stopped working." I have tried various fix-it solutions with no luck (i.e. Fixit, SFC /SCANNOW, start and restarting installer). I would appreciate help.


Answer:Windows update not working and windows Installer Module stopped working.

copy what's the Quote box below

msiexec.exe /unregister
msiexec.exe /regserver
regsvr32 /s msi.dll
net start "windows firewall/internet connection sharing (ics)"Click to expand...

now open Notepad and Paste the above into the text-field.
Save (file>save) this as All files, and name it repairmsi.bat
Note: the .bat part is very important. Make sure you aren't saving it as a .txt document.

Now run this .bat file and see if the problem persists.

32 more replies
Relevance 64.37%

OK, I was using my Toshiba Satellite, and out of nowhere, the touchpad stops working completely. no buttons work or anything. I've run a virus scan, booted in safe mode, tried rolling back driver, tried updating driver, tried installing driver package from Toshiba... Nothing... Any ideas?

Answer:Toshiba Satellite C55-B5302 touchpad stopped working completely

Obvious question...but...did you hit the button or key combination that disabled the touchpad?

9 more replies
Relevance 64.37%

After Update from Windows Update 090115, my IE7 has stopped working and responding. The IEUser.exe process is active but no window.
Tried to run the IE in secure mode and reset IE7 but nothing happens.

I've installed Security update for Vista KB958687
Windows tool remove of ... january 2009 kb960714
I don't know if it is these updates that crashes IE7.But I think it was after these
it happened.

Installed Firefox to be able to surf, but I want IE7 to be fixed.

How can I fix IE7?

/Vista Ultimate swedish 32 bit

Answer:After Windows update 15 jan 09 IE7 stopped working

Originally Posted by Silverfisken

After Update from Windows Update 090115, my IE7 has stopped working and responding. The IEUser.exe process is active but no window.
Tried to run the IE in secure mode and reset IE7 but nothing happens.

I've installed Security update for Vista KB958687
Windows tool remove of ... january 2009 kb960714
I don't know if it is these updates that crashes IE7.But I think it was after these
it happened.

Installed Firefox to be able to surf, but I want IE7 to be fixed.

How can I fix IE7?

/Vista Ultimate swedish 32 bit

The easiest point to start with, silverfish, is probably to check if you have a restore point older than that date.

And by the way, welcome to the forum.

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hi can any1 help my windows update doesn't work atall anymore i downloaded updates and my computer crashed whilst updating a service pack but it never installed it now when i turn on ma computer it states updating but it doesn't update the service pack. How do i reinstall windows updates as mines is stopped ie in cmd window as microsoft agent done that they stopped it and forgot to restart it but when they did it still doesn't work please help also it states i have never had any updates now

Answer:windows update stopped working

Originally Posted by maryhill

hi can any1 help my windows update doesn't work atall anymore i downloaded updates and my computer crashed whilst updating a service pack but it never installed it now when i turn on ma computer it states updating but it doesn't update the service pack. How do i reinstall windows updates as mines is stopped ie in cmd window as microsoft agent done that they stopped it and forgot to restart it but when they did it still doesn't work please help also it states i have never had any updates now

Control Panel>>Windows Update>>View update history i read error message,besides

1.Run cmd.exe with administrative previlliges (right click on cmd.exe) as admin and type:

sfc /scannow

When it finish type in cmd.exe

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt

on your desktop appear sfcdetails.txt

2.Try reregister WU How do I reset Windows Update components?
3.Run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, and for Windows 7
This tool even don't help create CheckSur.log file in C:\Windows\Logs\CBS\CheckSUR.log

4.Download firegenul Altair Technologies Ltd.
place firegenul.exe in C:\Windows\System32

next again run cmd.exe with admin previlliges and type:


it creates report from WindowsUpdate.log and is stored in C:\Windows\System32 as FireGenReport.htm

FireGenReport.htm,... Read more

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I have had issues with windows update for a few weeks so I stopped the automatic updates. Now when I try and manually search for updates, I get an error message every time, error 80070422.

Ive noticed that an instance of SVCHOST uses excessive amounts of memory when I try and search for any updates.

Can anyone shed some light on what might be happening and how to fix it?


Answer:Windows update stopped working
Take a look at what I found on Google, Hungledink.

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Windows Update for Vista has stopped working and hangs when looking for new updates.

Also the computer is perpetually busy even when not connected to the internet with 50% CPU usage. Stopping the service "wuauserv" (connected to Windows Update) in Task Manager temporarily stops the problem.

Some time back I limited the amount of spare hard disk space Windows could use to economize on available disk. Could this have had anything to do with it?

Looking in Google I have not been able to find an easy fix for the problem in Vista.

Answer:Windows Update has stopped working

Although I hadn't used Windows Vista since 2009, several people here were having problems with installing it and updating it, so I decided to do some research and then install it and update it.
To make a long story short, these are the steps that I came up with which worked fine and allowed Windows Update to work correctly.

1. Install Windows Vista SP2 64-bit.

2. Install Microsoft .NET Framework 4.5.2.

3. Install necessary drivers (chipset, graphics, audio, ethernet, etc.).

4. Obtain a connection and activate Windows Vista.

5. Install Internet Explorer 9.

6. Install Internet Explorer 9 cumulative security update (KB3185319).

7. Install the 6 updates at this site in order by KB number.
Don't restart the computer until all 6 updates are installed.

8. Load Windows Update and check for updates.

Since you already have it installed, you can start with step #7.


Just for your information, Microsoft will no longer support and provide updates for Windows Vista after April 2017.
And if you're using the Firefox browser, Mozilla will stop support for Windows Vista after March 2017.


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Recently, when I tried to search for any updates on the Microsoft Windows Update site, I get the following message:

-----Begin Error Message

The website has encountered a problem and cannot display the page you are trying to view.

[Error number: 0x80072F78]

-----End Error Message

I've read the Microsoft article for this error but I did not really understand what was causing the problem.

I am running Windows XP w/SP2.



Answer:Windows Update Stopped Working heres an article

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80070002 error code.

There is a good workaround described in troubleshooting that error code, but it does not solve the problem.

There is also a good page at Microsoft with instructions on working around the problems, but those instructions do not solve the problem.

I searched here and found no references to "windows update" or "update." That surprised me; maybe I should have tried advanced search.

Anyway, I'm wondering if any others with W7 build 7000 have encountered this issue and if so if they've resolved it.

Answer:Windows Update stopped working

Hello Spider...

Have you tried this fix? It's not for the exact error code, but it might help if you haven't.
Open a Command Prompt as Administrator
Type reg delete HKLM\SOFTWARE\Microsoft\SQMClient\Windows\DisabledSessions /va /f and press enter.
Try Windows Update again, without restarting. If it is the fix, it will work.

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Hey guys. I'm stumped on this one.

We have Windows Server 2008 SP2, and about 5 months ago we started getting the following error. It's attached. Here is the text though.

Problem signature:
Problem Event Name: BEX
Application Name: wuauclt.exe
Application Version: 7.4.7600.226
Application Timestamp: 4a7b870b
Fault Module Name: wucltux.dll
Fault Module Version: 7.0.6002.18005
Fault Module Timestamp: 49e03832
Exception Offset: 00016abb
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.0.6002.
Locale ID: 1033
Additional Information 1: 6eed
Additional Information 2: 2ab68b6fa55e1b351c9624d8cb298238
Additional Information 3: e841
Additional Information 4: f1219330a87faa40a0ba4afd59e53bcd

Read our privacy statement:

I saw that the last time that updates were installed were 08/27/2010. I searched around and found a post about installing the latest update agent. I did that, rebooted the server, but still this error is there.

One suggestion is to run sfc /scannow, which is in progress as of the time of this post. However, what is the real problem and the real ultimate solution? Thanks! major

Answer:Windows Update has stopped working

Sorry, forgot the screenshot.

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I took my Acer E1-572 into the Acer agents to have my HHD password reset (I had a major problem). They deleted the password and reinstalled Windows 8. However they seem to have installed 8.1 instead of 8. I now have the message SecureBoot isn't configured correctly and Windows Update refuses to install 4 updates including KB2919355
I have run Windows Tweaking Tool and SFC.exe but this hasn't fixed the problem.
Can you suggest anything else?
Thank you.

Answer:Windows Update seems to have stopped working

P.S. I also ran WindowsUpdateDiagnostic

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Update links are no longer working. Is there a new link? I am using Altiris to bring down MS patches and they are failing. Thanks

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Hi all,

This problem started mid oct i think...

running xp and ie7 stopped working after a windows update, had the same problem on my desktop but sorted it by removing the updates then re-updating. However I have the saem prob with FF and can't get it working on my desktop.

With my laptop I am getting:

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
I have unistalled numerous times and I am now getting real P'd with it. I am using OPERA at the min but want IE and FF back.

Any help would be much appreciated..


Answer:ie7 Stopped working after a windows update...

Hello and welcome to TSF

What firewall do you ahve

3 more replies
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Hi there everyone

after updating to win10 from 8.1 everything worked fine until today.
When I switch pc on I always check for updates but today windows update would not work!! It had worked since upgrade on Monday.
Tried rebooting but still not working!
any ideas?


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I made an account specifically to get this question answered. I'm not very tech-savy, and I live in Japan, making it difficult to get professional advice/assistance in person. Please help.
(Apologies if this is the wrong board)

I'll try to be as detailed and concise as possible.

For 6 months or so I was using my neighbor's LAN with no problem. To this day, using other people's internet is no problem. This leaves me fairly convinced that even though my netbook is junk, it isn't the fault of my computer.
Eventually I decided to call up and get my own cable internet put in. Ever since it was put in, I've had problems, and that was over a year ago - I've been able to temporarily resolve problems, but now I've finally been stumped.

The problem originated when I was attempting to download large files (500mb+) and my internet would suddenly crash. Network Diagnostics is useless in this situation, and the only way to resolve the issue was the unplug and re-plug the power to my cable modem. Sometimes I'd have to do this every 2-3 minutes. You can imagine how annoying this would be.
During the time I was connected by LAN and was connected through Ethernet cable.

When I called the ISP, they explained that, from their end it appeared my internet was working fine and that I should just "restart my computer and try again". Further frustration.

Eventually I switched to wireless internet. This didn't change anything. My internet still crashed whenever I used it &... Read more

Answer:My internet/modem routinely crashes and recently has stopped working completely.

Is it possible for you to upgrade to a modem router ?

4 more replies
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I was given an HP Compaq Presario C500 that was headed for the garbage because it would not connect to the internet. After running several scans ESET online scanner came up clean. Installed Microsoft Security Essentials and installed SP1, and can't get it to install SP2. I keep getting error code 80070017 / Windows Update encountered an unknown error.

I would prefer to reformat but Recovery Manager restarts back into Windows and I have no disks.

Can provide a long list of what has been done if needed including WU Modules (Normal Mode) and WU Components fixes. Permissions point in every which way but the correct way!

Any help would be much appreciated!

Free space is presently @ 42.3 GB of 68.9 GB on C: Drive (started out with 7.3 GB's free space! )
and 4.91 GB free of 5.53 GB on Presario_RP (D)

Specs as follows:
Vista Home Basic
Intel (R) Celeron (R) MCPU
[email protected] 1.60GHz 1.60 GHz
512 MB RAM
32-bit OS
Denied access to the CBS folder itself though can access CheckSUR.log which I am including along with sfcdetails.

Checking System Update Readiness.
Binary Version 6.0.6001.22375
Package Version 5.0
2010-10-04 19:57

Checking Deployment Packages

Checking Package Manifests and catalogs.

Checking package watchlist.

Checking component watchlist.

Checking packages.

Checking component store
Seconds executed: 2478
No errors detected
Checking System Update Readiness.
Binary Version 6.0.6002.224... Read more

Answer:Error code 80070017 / Windows Update encountered an unknown error

Checking Component Store
(f) CSI ReadFile Failed 0x00000017 winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990\wcp.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990
(f) CSI Payload File Corrupt 0x00000000 wcp.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990

You have corrupted C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f699
folder thus this issue with updates ,I'm not fully sure it's only issue with wcp.dll or with full folder.For precaution I recommend replace all files in this folder.

How to fix:

1.First prepare special recovery disk Create a Recovery Disc
and make sure boot order in your BIOS is CD-ROM,C,A
(if you don't know how to to do that then check your computer manual)

2.Download attached to post file -in zip file is packed Packs folder -you have to unpack it and place directly on C: exactly as I show below:

Click this bar to view the full image.
3.Boot burned special recovery disk (if you don't have Vista DVD instead use special recovery disk )
Choose language>>Repair Computer>>WinRE>>command prompt

and type:

robocopy C:\Packs C:\ /E /IS

press ENTER

del C:\Windows\Logs\CBS\*.*

press ENTER

4.Back to your system and run Readiness Tool again.
5.Try install SP2 from Microsoft Dow... Read more

49 more replies
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I have been having problems installing 8 updates since early May 2012. I am getting the error code in the title line.

The updates are:

[LIST][*]Security Update for Microsoft Office 2007 suites (KB2596672)[*]Security Update for Microsoft Office 2007 suites (KB2596792)[*]Security Update for Microsoft Office 2007 suites (KB2596880)[*]Security Update for Microsoft Office 2007 suites (KB2597162)[*]Security Update for Microsoft Office 2007 suites (KB2597969)[*]Security Update for Microsoft Office Excel 2007 (KB2597161)[*]Security Update for Microsoft Office Word 2007 (KB2596917)[*]Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687267)

I have run FixIt, but to no avail. I have also turned off services and rebooted and ran Windows Update and still got this error.

Do I need to just skip these updates, or somehow troubleshoot this and fix it. If I need to fix it, I need help.

Regards, and thanks.

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How can I resolve this common problem I have... unknown error during install of Windows Service Pack SP1 update ? I had to restore my older notebook to factory status and now this important update won't complete the install due to this error code. I also
can't update Internet Explorer browser from version 8. Can somebodey help me with these issues?

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Relevance 63.55%

About a week ago I checked via widows update button and downloaded 2 items. Everything worked fine. Now when I go to my windows 98se update in the start menu it connects starts to show the 'Checking for Latest version' page then changes to an 'Administrators Only' and refers to windows 2000 and XP and to contact my administrator. I am not on a network. Also which may be relevent all my Microsoft desktop icons ie works, Briefcase, My Computor, Documents etc were programmed to open as a web page type when clicked. This does happen and shows the horizontal dividing line between the title /description and the actual files but the files do not appear and the picture or logo icon is just a square with a red cross If I go to 'View' I can change it to large or details etc and this then shows the actual files in the folder but that is all. I have always had my folders in web page view but the desktop in windows standard. Would like to get the ability to continue downloading updates if nothing else. Have checked system files for any corruption and windows does not report any. Many thanks to any one who can solve the problem.

Answer:Windows 98se update stopped working.

Please change Horizontal to Vertical Line

4 more replies
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Hello All,
Having an issue with Windows Vista. I keep getting a box that states, Windows Update Module has stopped working. Vista won't complete the updates.
I can dowload updates ( I think ) but they will not install. Searched this forum and didn't see anything close.
Any help would be appreciated.

Answer:Windows Update Module has stopped working.

Press the Windows key + R to open a Run box.
Type services.msc
Press Enter.
Locate the Windows Modules Installer service.
Double-click it and make sure it's on Manual, not Disabled.

6 more replies
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Hi all,

I have an Acer Aspire 5600u and the Win 8.1 update has pushed through and since my remote has stopped working, I have looked on their website and there is no updated driver for it. I have gone through device manager and scanned the internet for an updated driver but also no help.

I use my remote often but now it wont work at all, its convenient as it has a built in keyboard and Win 8 specific buttons.

Any advice or help that could be given would be greatly appreciated.


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I have a problem with my WUSB54GC linksys Wireless Adapter. Yesterday, I got a pop-up message on the system tray saying I have uninstalled updates. I just ignored it. When I turned off my computer, there's a feature to install the updates automatically while the computer is shutting down. I just let it update while turning off. After updating though, then next time I opened up the computer, my wireless adapter suddenly stopped working. Whenever I try to install it, it just doesn't do anything. I tried to reinstall the program and the drivers to no avail. I uninstalled all the drivers and program and uninstalled the driver from the linksys website. Still nothing. Please help! I really need to get some work done here.

Answer:WUSB54GC stopped working after windows update

I'm assuming XP but this should work for Vista as well. Might be easiest to use system restore, and restore back to yesterday before the updates were iinstalled
Start | All Programs | Accessories | System Tools -> System Restore

For Vista, click start then enter System Restore in the search box and that should get you there.



2 more replies
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My external DVDRW Drive no longer functions after lastest Windows 10 update.  System dosen't recognize the DVD and the Windows Driver installed doesn't recognize the digital signature.  Hard to make dvd's and cd's without the drive.

Answer:external DVD stopped working with Windows 10 update

Although WIN 10 forces mandatory updates and patches, it is now possible to be selective. Suggest you read this article on selective updates.  After reading about,  and downloading the program,  your problem might be fixed.  Please reply back, as this is an issue.

3 more replies
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I run Windows 7 x64 at home on a decent Core i5 rig. Last night I decided to do a Windows Update and chose to install the security update and I also noticed another little update of about 600KB or so that said something about USB, can't remember exactly.

Well anyway, immediately after the updates were finished installing, my keyboard and mouse refused to respond. Thinking that it was my machine that locked up, I restarted, Windows applied the updates and got to the login screen. I tried to type my password but my keyboard and mouse were still dead. I restarted AGAIN and noticed that the keyboard works fine at the point where I get to choose my OS (I'm dual booting XP and 7 x64).

So I decide to boot into XP and WTF, keyboard and mouse doesn't work there too! Huh..

Then I boot from the Windows 7 DVD and try to roll back to the restore point but that also gave me some arb message like: I need to restart the machine and choose an OS to try to roll back to a restore point. So that didn't work.

Now I'm stuck. I can't get into either OS with a functioning keyboard or mouse.

I tried a PS/2 keyboard and mouse but they're also not responding. Note that the input devices work fine in the BIOS and at the screen to choose the OS, they just die when I get to Windows.

Now, I only tried to fix this problem for an hour last night and it stumped me so I thought I'd post about it here and see if anyone had any more advice for me.


Answer:USB ports stopped working after Windows Update

Since it's affecting both OS, I'd be tempted to look at your BIOS settings. See if the USB ports are OS or BIOS controlled (set to OS if possible).

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The night before last an automatic Windows update forced a reboot of my X61s. The following morning the wireless LAN was not working. Using the Lenovo Wireless Connection app I verified the radio was on but the LED below the display that comes on when transmitting did not light. When searching for WLAN it comes up with "No Networks Found". I've checked system status and found no issue noted. I've found several ways to turn the radio on and off and always with same result. I'm unable to tell if the update killed the radio or if the hardware just decided to quit working at this particular time. Anyone have any ideas?

Answer:Wireless LAN stopped working after Windows update

landerso2000, welcome to the forum, which OS do you have installed on your X61s?

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Bluetooth hasn't been working and has completely disappeared from my settings i have tried updating, uninstalling, reinstalling drivers, as well as a bios update to no avail. the weird thing is I downloaded an intel driver from the internet and bluetooth will work for like 20 minutes and then i either get error 43 or 10 saying that my bluetooth is no longer working and it completely gone from my settings again. HELP??

More replies
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Unable to start HP 3d Driveguard after latest windows 10 update Build:15063.0.Have tried Unstalling and reinstalling drivers SP76484 and SP63786 nothing works. Please help!

Answer:HP 3d driverguard stopped working after windows update

Hi, Try the version on the following link. Regards, DP-K

1 more replies
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Recently, when I tried to search for any updates on the Microsoft Windows Update site, I get the following message:

-----Begin Error Message

The website has encountered a problem and cannot display the page you are trying to view.

[Error number: 0x80072F78]

-----End Error Message

I've read the Microsoft article for this error but I did not really understand what was causing the problem.

I am running Windows XP w/SP2.



Answer:[SOLVED] Windows Update Stopped Working

I'm going to assume that you aren't on a network and point you to

If that doesn't do it for you, post back as to what you don't understand or if you are on a network

3 more replies
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Hi guys, this is my first post so let me know if I missed anything or need to include more descriptions about my computer/problem.

After the last windows update my wired internet stopped working. I tried right clicking in the device manager to update the drivers when connected to WiFi which tells me that I have the most updated driver. I also tried manually downloading the Drivers and installing them but still have the same problem.

When I look in device manager it gives me the message. "This device cannot start. (Code 10)."

Computer Specs:
Ethernet: Intel 82579V Gigabit Network Connection
Motherboard: Asus P8P67 Deluxe
Ram: 8GB Corsair Vengeance DDR3 1333MHZ
CPU: Intel Ivy Bridge i7-3770k @3.50 GHz

Thanks in advance for the help!

Answer:Ethernet stopped working after Windows Update

Have you tried rolling back to before you installed the update using Windows System Restore?

System Restore

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Hi there,

Decided to join up here to ask for advice.

I've recently had a string of viruses including " 32 blaster worm" which
Windows defender managed to clear out. I then had the vista recovery virus which hid all my files I had to purchase "spyware doctor" to finally manage to clear that one out.. But ever since then (this was 3 days ago) my computer will not let me open any programs including; iTunes and uninstaller, it just displays the message "xxxxx has stopped working" and or displays the message "the extended attributes are inconsistent"

Any help with this is much appreciated!


Answer:Windows update has stopped working + can't use any applications

Hello Brennieboy and welcome to the forums

Malwarebytes Anti-Malware

Download and install MBAM from here
Run a full scan and attach the log with your next post for me to analyse

SFC Scan

1. Open the start menu
2. In the search box, type cmd
3. Right click on cmd and select Run as administrator
4. In command prompt, type:

sfc /scannow

5. Let it run and let me know if it finds any Integrity Violations


Download OTL to your desktop.
Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
When the window appears, underneath Output at the top change it to Minimal Output.
Under the Standard Registry box change it to All.
Check the boxes beside LOP Check and Purity Check.
Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
Once OTL has completed its first scan it will save notepad copies of the scans in the folder that OTL was started from. Unless set to produce an Extras log it will only produce OTL.txt in subsequent scans.

A copy of an OTL fix log is saved in a text file at

in most cases this will be C:\_OTL\MovedFiles

Please attach both OTL.txt and Extras.txt with your next post for me... Read more

14 more replies
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And they are not on the services list. It started because I cannot install my printer's drivers. I can't update the printer list because WU isn't working. I read to start Defender first but I can't get it to work either. Any suggestions?

Answer:Windows Update and Defender have stopped working

What have you tried to start the Defender?
You could try this solution suggested by Microsoft Community.
You could also try Windows Repair (all in one)
Windows Repair (All in one)
Please download and install Windows Repair (All in one) at this site.
To open the program click on the Start orb .
Click on All Programs.
Click on Windows Repair (All in one), this may be listed as
If you are running Windows Vista, 7, or 8 right click on Windows Repair (All in one)  and then click on Run as administrator.
Notice:  You will need to disable your antivirus in order to run this program, for this reason you should run this while off line.
Go to Step 2 and click on the Do it button to allow CheckDisk to run. 

Go to Step 3 and click on the Do it button to run System File Check.

Go to Step 4 and click on the Create button under System Restore.

Go to Start Repairs and click on the Start button.
Important: Do not make any changes to the check marks.
For those running Windows 8 please note that  Reset Registry Permissions is not checked by design.
When the page below opens click on the Start button.

Please copy and paste the Windows Repair Log in your next post.  This log (_windows_repair_log.txt) is located in the following folder:
*  64-bit systems file path - C:\Program Files (x86)\Tweaking.... Read more

3 more replies
Relevance 63.55%

A couple of weeks ago, Windows Update stopped working. I now have an update icon in my tray that, when I "mouse-over" reads "Windows can't check for updates".When I try and check manually, a window briefly opens and closes, then - nothing. No error message. I've tried reinstalling Windows Update, but Microsoft doesn't let me, I get an "already installed" message.Everything else runs OK on my PC.Do any of you gurus know what the problem might be? 

Answer:Windows Update has Stopped Working - Vista

Click Start then Run and type in:   sfc /scannowHave your windows CD ready.

5 more replies
Relevance 63.14%

my touch pad has started to act strange.

the left hand mouse button stopped working completely and the right hand one only worked intermittently, and whenever i clicked on tabs, whether it was firefox, IE, Safari, or anything in the menu bar at the bottom such as a folder or anything it would close it (no im not clicking the red X)

Then suddenly after a while it would all start working again. This has happened twice now.
Completely rebooting the system does nothing it just starts suddenly and stops suddenly but the periods for which it occurs seems to be getting longer.

Also the little touchpad icon in the corner with the cross through it decided to turn its self on a few days ago and i found out the touchpad had disabled on its own and figured out how to re-activate it.

I know its not a virus as ive run lots of different anti viruses on my system, and wondering if its time to take the computer back into the shop and get a replacement as ive only had it 4 months

Its really annoying as im a photographer and rely on this laptop for phot o editing. can someone please help :)
My model is the satellite P850-138

Answer:Satellite P850-138 - left hand touchpad button stopped working completely


From my personal opinion you should not replace this notebook until you did not try some workarounds.
First of all you don?t know if its software related issue.
The point is that if its software issue, you could solve this easily recovering the notebook using the HDD recovery option.

Please try to set the notebook back to factory settings using HDD recovery.
Press F8 -> choose Repair my Computer -> HDD recovery

If the HDD recovery would not be available there, press F12 and check if there is a HDD recovery option.
After system recovery, check the functionality of the touchpad and other notebook features.

2 more replies