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Safe Mode Stops on Ci.dll - Won't Boot

Question: Safe Mode Stops on Ci.dll - Won't Boot

Vista wont boot in normal or safe mode

I have tried numerous Startup Repairs

I have noticed that in trying Safe Mode, it stops on the line (10 down from the top) that says ci.dll, and then goes straight into Startup Repair

I have taken the drive out and checked to see if my files are on there and they are

Any help appreciated !

Relevance 100%
Preferred Solution: Safe Mode Stops on Ci.dll - Won't Boot

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Safe Mode Stops on Ci.dll - Won't Boot

Do you have your original Windows CD? Boot from the CD if you do and when you get to the screen that asks if you want install or repair your system, select REPAIR. It should open a command prompt window. If it asks you for the Administrator password, just press Enter because it won't have one unless you set it upon installation of the OS.

Once that window opens, type CHKDSK C: /F /R and let it run. Once it's complete you can type EXIT and try and boot again.

Let me know how that works for you.

Good day!


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Vista wont boot in normal or safe mode

I have tried numerous Startup Repairs

I have noticed that in trying Safe Mode, it stops on the line (10 down from the top) that says ci.dll, and then goes straight into Startup Repair

I have taken the drive out and checked to see if my files are on there and they are

Any help appreciated !

Answer:Safe Mode Stops on Ci.dll - Won't Boot

This any help:

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my computer freezes and blue screens when I try to boot XP now. when i try to boot in safemode it freezes at BtHidBus.sys. I've found out that is a Bluetooth human interface device driver. I can access my HD through ubuntu that i installed on an external. Can i fix this file some how? like replace the file

Answer:Safe Mode boot stops at BtHidBus.sys

What does BSOD say?If you have Windows CD...(if you don't have Windows CD, scroll down)1. Insert your Windows XP CD into your CD and assure that your CD-ROM drive is capable of booting the CD.2. Once you have booted from CD, do NOT select the option that states: Press F2 to initiate the Automated System Recovery (ASR) tool. You?re going to proceed until you see the following screen, at which point you will press the ?R? key to enter the recovery console:3. After you have selected the appropriate option from step two, you will be prompted to select a valid Windows installation (typically number 1). Select the installation number, and hit Enter. If there is an administrator password for the administrator account, enter it and hit Enter (if asked for the password, and you don't know it, you're out of luck). You will be greeted with this screen, which indicates a recovery console at the ready:4. There are eight commands you must enter in sequence to repair your problem.. NOTE. Make sure, you press Enter after each command. Make sure, all commands are exact, including "spaces".These commands are as follows: CD..ATTRIB -H C:\boot.iniATTRIB -S C:\boot.iniATTRIB -R C:\boot.inidel boot.iniBOOTCFG /RebuildNote about the above command.BOOTCFG /REBUILD command which searches for pre-existing installations of Windows XP and rebuilds sundry essential components of the Windows operating system, recompiles the BOOT.INI file and corrects a litany of common... Read more

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I start my computer in safe mode, and it always stops/hangs on ispnp.sys. I connected the hard drive to my other computer, and replaced that file, and also the one that comes after it, pciide.sys, (the modified date and time matched the date of the old sys), and it still hangs on ispnp.sys. I have some pictures and other things I do not want to lose. When I copied the 2 sys files, I used a connector cable, and I also tried to copy all my pictures and everything but it will not let me access my Documents and desktop because I had a password on the old computer; maybe some of you know how to bypass that? I don't know how I could put in the password, which I have not forgotten.

Answer:safe mode boot stops on isapnp.sys

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WinXP sp3 will not boot. Black screen where Win logo should go after post. In safe mode boot, stops after 3rd item loaded.

Found on the net may be due to MS update or virus, but cannot find confirmed fix. User confirmed MS update occurred on shut down last night and that she got a virus notice before calling me. Another forum suggested chkdsk /p/r, but did not fix. Tried reseating ram and hdd data cable.

This is the 4th workstation I have had to do grave emergency work to this week. Any suggestions to get this back online would be GREATLY appreciated!

Answer:Won't boot, safe mode boot stops at kdcom

System and manufacturer?

You've checked the system manufacturer's website...for possible solutions when the system fails to boot properly?

I know that HP routinely provides such for their systems and I suspect that most do.


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Kept getting BSODs that seemed to indicate malfunctioning ATI (onboard) video driver, tried everything I could think of to update/straighten that out to no avail. So I installed a 3rd party card. Everything seemed fine for a few days, but then got a stop 024. Perfmon showed everything was good (only thing of any note was that Kaspersky A/V wasn't recognized).
I also have been getting this strange little Warning box at the upper L corner of the screen whenever I reboot. It's empty and only shows whatever was on the desktop at the time it loaded. My attempt at attaching a screenshot of it failed, but someone here hopefully knows what I'm talking about.

Answer:Various BSODs, safe mode boot stops at ATIpcie64.sys

When I tried to run chkdsk again, and when I rebooted it did finally get past loading the driver AtiPcie64.sys. However, it wouldn't then run chkdsk....
Sure would appreciate any help, folks!

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I'm at my wits end here. I'm infected with at least Virtuomonde and Smitfraud. Here is what's happening.

All antivirus and HJT that I've tried (spybot, HJT, Avast, etc) start to run and then die. When I try to restart I get a dialog box that says, cannot access, file, drive, path--you may have insufficient rights.

clicking on browser links redirects to a random page.

booting in safe mode gives me a quick BSD and then starts over

Active desktop has died--I deleted an html "warning" image from the recovery console on a Win XP CD.

Can ANYBODY help or am I doomed to reformatting?

Currently running Win XP Home Edition--SP-3

Thanks so much!


Answer:Malware Blocks All Antivirus and Stops Safe Mode Boot

You have the new rootkit that's out thereWe Need to check for Rootkits with RootRepealDownload RootRepeal from the following location and save it to your desktop.Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorExtract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).Open on your desktop.Click the tab.Click the button.Check all seven boxes: Push OkCheck the box for your main system drive (Usually C:), and press Ok.Allow RootRepeal to run a scan of your system. This may take some time.Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.-----------------If the scan doesn't run or won't complete, just select Drivers to scan

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I opened msconfig and after clicking on the Services tab --> hide all Micorsoft services --> disable all and then clicked on 'apply' System Configuration Stopped responding [and I could not even restart my PC]. I did so manually. I tried again this time instead of selecting 'Disable all'' I just disabled one of them (Adobe update service) to see if I could do this one at a time. but still it stopped responding and froze everything.
Having no choice I rebooted manually and then pressed the F8 key to reboot in safe mode BUT I got a boot menu asking me which HD I wanted to use to boot into and not the DOS screen giving me a choice for safe mode.
BTW my Win 7 OS HP 64bit is now booting from an SSD drive on a PCI-e card and am wondering if this has anything to do with it.
Anyhow, having done my usual monthly virus scan as well as malaware by using 3 different sources (mine and 2 online ones) just yesterday this virus/trojan/malware is probably not the cause.
Why do I want msconfig or a safe mode boot. Trying to reinstall my HP scanner software and drivers which I am having a little bit of problems with--so not related.

Answer:urgent; Can't boot in safe mode and msconfig stops responding

Not knowing what was in startup originally, it's hard to say what you deleted but I'm guessing it had to do with a driver for your PCI-e SSD. If that's the drive you boot from, the startup boot is saying it's not there. What's the BIOS say for the order of boot devices? What other drives are installed?

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I have not done scratch installs for a while now but was trying to revive an HD with problems. A Safe mode boot shows the trace of operations performed by the operating system. This trace stops at 'Drivers'
and hangs. If not in Safe mode an unrequested 'hard reset' takes place.

On the Win7 Windows Repair Environment it shows an option for drivers install. Is this simply the
motherboard drivers disk or is the Installation disk the source of the drivers files to refresh them?

From others I recall that finding drivers on an install disk where it goes and looks for them can be an endless task. Please provide any needed instructions to get through it.

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I just bought a new custom machine from, good service by the way. I got it built with motherboard, power supply, RAM and video card. I figured I would just install my old hard drive (Seagate Barraccuda 160GB) and be up and running. Upon boot up, I get this:
We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.

If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.

If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally.

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Known Good Configuration (your most recent settings that worked)

Start Windows Normally

Use the up and down arrow keys to move the highlight to your choice.

Seconds until Windows starts: 30
The big problem here is that I cannot select any of the options because by this time, my keyboard has stopped responding. It works fine at first, lets me hit DEL and go into BIOS setup. But then once it gets past that stage, the keyboard stops responding altogether.

If I put my Windows XP cd in to boot from there to repair or reinstall windows xp, it will give me the message "booting f... Read more

Answer:boot failure-safe mode-keyboard stops responding before windows starts.

Better to try a hard-wired PS/2 Kbd and mouse.

I just had problems with my USB drivers not loading properly and had to use a hard-wired PS/2 mouse to overcome the problem.

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I have Lenovo laptop with i-5 processor, 8 gb ram and 1 tb HDD with win7 os. On last Monday evening (18-Nov-2013) when i tried to start my laptop, it gave me blue screen error just after the windows boot logo (before appearing of login screen), and this error lasts just for a fraction of second. And right after that it restarted and showed options of Safe Mode, normal mode etc. Then I ran the system in safe mode but it stops while loading aswrvrt.sys and again gives blue screen error. I tried repairing my os with the win7 CD and repair disc but the process stops after the windows files are loaded. Its not even able to detect the OS, it just hangs there. While trying to format and install a fresh os the same thing happened again, it gets stuck at "setup is loading...". I have tried farbar tool also but as I am not able to run the repair option I tried running in freeDos but it says that the program can't run on Dos. Please help me out with this...

Answer:Not able to boot, problem with aswrvrt.sys, safe mode stops at aswrvrt.sys

Welcome to Bleeping Computer.
The following will serve two purposes, it will let us know if you can boot from a bootable disc, and it will let us know the condition of the hdd.
Please download SeaTool for DOS.
When the SeaTools for DOS website opens click on I Accept, then click on the Download button in step #4.
This download is a ISO image which you will need to burn to a CD in order to create a bootable disc with which to run the diagnostic tests.
To burn this ISO file to a CD or DVD please downlaod ImgBurn and install it.
Insert blank CD or DVD into your CD/DVD drive.
Open ImgBurn, and click on Write image file to disc.

Click on the Browse for a file icon:

Right click on the Start orb , then click on Downloads.  Scroll down to the SeaTools for DOS download and click on it.  This will load the ISO image, you will see the information listed as it is in the image below outlined in red.

Click on the blue arrow (also outlined in red) to start burning the bootable CD.
Once the disc is created load it in the CD/DVD drive and restart the computer.
Please note:  You may need to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
Please run the long test and include the results in your next post in this topic.
Edit:  Is this topic posted at another website?

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I am using Windows XP home edition with SP3. It was working normally. I used to get a popup "Windows cannot find "syssetup.exe"....When i opened yesterday morning I found it taking longer and never go to the desktop after giving the username and password. It stops at Welcome screen with a msg "Loading your personal settings" and no more response. I followed below steps to trouble shoot the issue.

1.I have tried opening in both "safemode" and "safemode with networking", found its working fine. I ran "msconfig" in safemode and unchecked some unwanted applications(nothing related to windows process) and tried again opening in normal mode.... Not worked

2. My internet works normally in safemode. Found some virus by running antivirus in safemode and cleared all the viruses.

It would be really appreciable if any one could solve my issue..


Answer:XP home stops loading at Welcome Screen in normal mode, but working fine in Safe mode

try using system restore in safe might help...or try selecting the last known good config that worked...if still not work...try repairing it with you windows xp bootable cd..

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okay... so i was trying to get into safemode so i could run an antivirus scan, problem is whenever i tried going in safemode the blue screen would pop up and computer would restart. now for some dumb reason i thought maybe i could get in safemode if i used msconfig and selected safe mode from the boot menu. so the computer restarted and now it boots in safemode but the blue screen and restart happen everytime now. ive tried "start windows normally" but that boots in safemode.... ive tried "last known good config..." and that too boots in safemode. so now im stuck, i cant get on windows. any help please?

im willing to start over but i dont know how to do that from here

Answer:STUCK in safe mode boot, safe mode doesnt work and restarts, REPEAT

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This morning we had a power outage and when I turned my computer back on, it would not boot. I tried several times to hard boot, with no luck. Then I tried safe mode. Ran an antivirus scan and it showed malware and several infections which it cleaned. The computer still would not boot normally. I then ran chkdsk, still would not boot normally. I have ran malware bytes, registry repair and the registry defrag program as well as done a disk clean up. It still will not boot in normal mode.
Since my last problems that you helped me with, I have upgraded to a broadband internet connection and have a home network. The 2 other computers on the network are fine.
A week ago, I had purchased Avast internet security and had problems immediately. It would not allow me to connect to the internet. That was uninstalled and I went back to the free Avast antivirus, Zone alarm and Spyware blaster. I was very unhappy with Avast customer service and support iYogi and decided I did not want Avast on my computer at all. I have since downloaded PC tools free antivirus. Once I have my computer operational again, I am open to suggestions.
Fortunately, I did not change anything on the other 2 computers. Just mine.
Running Windows XP 3 .
Thank you.

Answer:[SOLVED] computer will not boot except in safe mode or safe mode with networking.

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

the outage may have damaged the psu

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Alright this is a family's laptop that is about 5 or even more years old...has windows xp on it dont know the exact one -.-...alright.

My sister has been using it and says she has never done anything to it...which i dont believe but anyways this computer will not boot up what so ever...everytime you power it on it goes to the screen that says unexpected error software/hardware problem yada yada yada...and then it gives you the options of boot in safe mode, safe mode networking, safe mode command prompt, last known good configuration...and none of those will work...we do have the recovery disks to wipe it but are trying to find a better way if possible...and when you try to load into any of the safe mode choices it stops at multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\Mup.sys...will stay at that for about 5-10 mins and then just turn off...if you try to just do normal mode or last known configuration it just acts like it loads with the windows and the little green loading bar then shuts off...the more i type the more i think the harddrive is toast but im new and learning so i probably could be wrong. Just looking for suggestions =)

Oh and this pc will run very if its a hardware issue i would not be surprised.

Answer:HP Pavilion will not boot in safe, safe w/networking, safe command or in normal mode

I'm heading to work now ill be back later tonight so just post suggestions and i will try them. =)

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ok, i recently had my computer get repaired do to a RAM stick that had fried. When i got it back, i powered up my comp and everything was fine until it reaches the windows logo. the logo is very dim and there is no loading bars. So i restarted the computer and this time, everything went well.....

But when i installed all my softwares(the computer had been restored), i restarted the computer. It did the same thing as the first time. I restarted the computer and it did it has been doing it ever since. Sometimes it wont even boot up.(no beep, and black moniter)

I tried putting it in safe Mode but it stops at the file agpCPQ.sys...

When i try inserting the windows xp recovery cds. it brings me to the screen "press R to start recovery" then i choose what type of recovery i want. But after this, i see a loading bar and once the loading is complete..the computer freezes up.

Its as if my computer wants nothing to do with xp...

Help Would Be Appriciated! Thanks

Answer:Safe Mode stops at agpCPQ.sys

Who repaired your system? Didn't they provide a repair warranty?

Note: If you have a system repaired in the future, BEFORE you take it home, insist they boot the system while you're there.

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I took my daughter's 10 year old compaq persario 2100 with a failing HDD and I am making into a chart plotter for my boat. I replaced the HDD with a new one and Installed XP Pro SP3. I downloaded Open C, a free GPS positioning and chart reader, an anti-virus, adobe reader (to read the manual) Foobar 2000 to play some tunes and some raster charts from NOAA. That is all that is on the HDD. I bought a hockey puke GPS receiver that plugs into the UBS. Two weeks ago I had the laptop on and was working and the chart plotter was doing everything as planned. I shut it down as usual. Today I tried to boot up and I get the opening windows screen and then nothing. I tried safe mod a de it stops cold at:

I've had a lot of experience with computers and XP but I've never seen safe mode just plain stop.

Answer:stops dead in safe mode

hi, you the 2nd person to i posted this link for ,you problem was caused by a AVG antivirus update it seems .new link .avg this one posted first but then i found other one

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Have uploaded URL for my system specification page. In case this fails, my machine is an Acer Aspire 5633WLMi, 160 GB hard Drive (55 GB free), 2 GB RAM, loaded with OEM pre-installed Vista Home Premium (updated by now to SP2). System is 3.5 years old.

Early in its operating life the problem started and persists to this day - even in Safe Mode.

When I attempt to save a Window-created file (created using notepad, wordpad or other Windows program) to my hard drive or external flash drive, explorer crashes within 2 secs of clicking on
HTML Code:
in the file tree in the left hand pane of the explorer window. Peculiarly the program does not crash with the same invariable consistency if I click on the

expand directory

symbol to the left of the computer icon.

I am at a loss and would very much like NOT to have to re-install Vista.

Can anyone help ?


Answer:Explorer stops working even in Safe Mode

Hello and welcome to the forum.

First all all did you make a restore point before downloading anything to your computer...

Plus is your computer a laptop or desktop...

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Windows won't boot up in any mode. In safe mode it hangs up at multi(0)disk(0)rdisk(0)partition(1)\windows\system32\kdcom.dll. I booted the system using the xp cd and went through the repair process selecting r in the windows menu. After trying to restart windows in the safe mode again the computer hung up trying to load kdcom.dll. Any suggestions?

Answer:safe mode windows xp stops at kdcom

I also have the same error. It seems to have happened after the last MS patch

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WIndows explorer keeps stopping and trying to restart, eventualy it just stops working. If I try to boot up in safe mode, I simply get a windows explorer has stopped working. How can I fix this. Should I do a system repair?

Is there any other way to run explorer?


Answer:Windows Explorer Stops even in Safe Mode

Hello Bill

Try doing a System Restore to before the problem started.


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Hey everyone. Recently my computer crashed and when I was trying to start it up again on Safe Mode to fix it, it just hangs on crcdisk.sys. When I try to load it "normally" it justs stops at the loading bar and doesn't load from there. I heard the only way to fix this is to just re-install Vista again. Now before I do this, I'm using a partition to back-up my hard drive onto another external hard drive as I don't want it to wipe out while I re-install Vista. I was wondering if there was any way I could re-install Vista without the cd? I was also wondering what re-isntalling Vista meant because I know there is a difference between setting your computer to factory settings and just re-installing Vista. I have a Sony Vaio NR430e running on a 32-bit system. Thanks!

Answer:Safe Mode Stops Loading After crcdisk.sys

Before performing such a drastic measure, lets take a look at the system from an external environment.You will need a USB drive and a CD to burn. There will be several steps to follow. Download GETxPUD.exe to the desktop of your clean computerRun GETxPUD.exeA new folder will appear on the desktop.Open the GETxPUD folder and click on the get&burn.batThe program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.Click on Start and follow the prompts to burn the image to a CD.Next download to your USB driveAlso Download Query.exe to the USB drive. In your working computer, navigate to the USB drive and click on the Query.exe. A folder and a file,, will be extracted.Remove the USB & CD and insert them in the sick computerBoot the Sick computer with the CD you just burnedThe computer must be set to boot from the CDIn some computers you need to tap F12 and choose to boot from the CD, in others is the Esc key. Please consult your computer's documentation.Follow the promptsA Welcome to xPUD screen will appearPress FileExpand mntsda1,2...usually corresponds to your HDDsdb1 is likely your USBClick on the folder that represents your USB drive (sdb1 ?)Confirm that you see that you downloaded therePress Tool at the topChoose Open TerminalType bash driver.shPress EnterAfter it has finished a report will be located on your USB drive named report.txtThen type bash -afPress EnterYou will be prompted t... Read more

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Good Evening,
I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.
The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;

stopping startup itemsuninstalling hardware driversremoving recent softwarerunning troubleshooters at bootsfc scandiagnostic/selective startups with minimal services running
Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?
Bit of a dead end really, any help would be much appreciated
Kind regards

Answer:Can't boot into Normal/Safe Mode with Networking, only safe mode...

Hi Trevor and welcome to Tenforums. There are several ways to approach your problem. When I was reading your post, my initial impression was the same as yours, the Network driver was causing your issue. To be safe, go to Control Panel\Programs\Programs and Features uninstall a program and sort the drivers by date installed. See which drivers were installed at the time you began having the problem. If you find any, I think it would be safe to assume the problem would be one of them. If you have another computer, go to the HP website for your model computer and download those drivers to a USB Flash Drive. Do one at a time and install the drivers you just downloaded and reboot until you find the offending driver. I would do this one at a time so you will know which driver it is in case Windows Update decides to install it again. See if that will work for you.

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Windows just downloaded an update to my ASUS x83V laptop and now I can't get it to boot up. I've tried booting in normal mode, last successful mode, safe mode, safe mode with command prompt and nothing works.

If trying to boot in safe mode it gets stuck on crcdisk.sys. When trying to boot in any mode it eventually hits the blue screen with a STOP error of 0x0000001E. I have also gotten 0x0000007E and 0x00000024.

I am positive it's the latest Windows Update that caused this because my computer at work, which also runs on Vista and is also an ASUS, had an update yesterday. When I came into work this morning and tried to start up it was unable to and did a start up repair. That didn't work but it gave me a system restore option which did work.

Unfortunately my ASUS laptop does not prompt me to do a repair nor a system restore. The recovery disk I have that came with the laptop only allows me to do a restore which erases everything on my HD.

I'm only somewhat computer savvy; better at working with them than fixing them so please try to put things in layman's terms. Thank you!

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After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.

Safe Mode with Networking loads normally.

Any ideas or advice?

The computer is an Acer 4743G running Windows 7 Home Basic x64.

Answer:Cannot access Safe Mode but can boot in Safe Mode with Networking

Hello Zarmaki, and welcome to Seven Forums.

Since it will startup in "Safe Mode with Networking", you might see if using the tutorial below to troubleshoot may help to find a cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,

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Can't boot into Normal/Safe Mode with Networking, only safe mode...
Good Evening,I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;stopping startup items
uninstalling hardware drivers
removing recent software
running troubleshooters at boot
sfc scan
diagnostic/selective startups with minimal services running
Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?Bit of a dead end really, any help would be much appreciatedKind regardsTrevor

Answer:Can't boot into Normal/Safe Mode with Networking, only safe mode...

It's uncertain what the problem is - although a networking problem does sound likely.
Start with trying a clean boot:
Perform a Clean Boot:
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
Let us know what happens there and we'll move on from there if needed.

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I have a yoga tablet 2 pro. I powered down the tablet one night. In the morning, I normally held down the power button for no more than 2 or 3 seconds to power it up agian until I saw the lenovo logo. Everything was going well, but then it went to an android reboot screen. I never took any action to reboot my tablet, but the screen popped up anyways. I didn't want to reboot my tablet, so I selected the "power off" selection on the reboot screen. It powered off, and then took me back to the reboot screen. I selected the same option once more, but I got the same results. I decided to end the nonsense and just reboot. It wasn't going to hurt anything. When I did, it took me to my home screen where all my apps were gone. I noticed my tablet was then on safe mode. I researched what it was. I'm not sure why safe mode even exists or why it is on my tablet, but I can't get to any of my apps. So I decided to restart my tablet, but after it restarted, I was still on safe mode. I looked up how to take your tablet off safe mode, and all the info I got was to either power off your tablet or restart it and your tablet would be off safe mode. So I restarted it again...still didn't work. I then powered it off again and it took me back to the reboot screen. I have done this multiple times selecting every option on the reboot screen and nothing has seemed to work. I also powered it off and left it over night but that didn't work either. I even tried to power it off, then turn it back on while ... Read more

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when starting in any of the safe modes it stops and freezes up in win system 32....What can I do???? window

Answer:when i reboot in safe mode it stops and freezes in winsys 32

Please post why you are having to try starting Windows in safe mode.Also post the full error string as just posting "win system32" tells us nothing as it's incomplete.

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Windows 7 login screen fails to load, just get a blank desk top with a cursor. Try to start in safe mode and it gets stuck at classpnp.sys and fails to progress. Chckdsk is auto running on power up. Feels like its running hotter than normal. It's a 5-6 yr old Toshiba Saltallite.


Answer:Log in screen no loading, safe mode stops at classpnp.sys

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I picked up a trojan at a web site (an Amazon vendor, no less...). McAfee blocked it from completing whatever it does, but not before several changes were made to my XP Home system. The file McAfee detected was 9129837.exe. Web searches at Symantec and McAfee say it is low risk for home users, but the Trojan descriptions on their sites do not fully describe what it is currently doing. Using resources from various sites, I think I removed all active content, but am left with settings made by the trojan in its attempt to thwart removal.One change made that I have not figured out yet is how they are able to prevent Safe Mode from running. The computer boots normally otherwise, but any Safe Mode option hangs.The trojan also made it so that exe files will not run from the command prompt, from double clicks, and right-click Open. I got regedit.exe to run by copying it and saving as Running IE7 and other applications from shortcuts still work.One possible cause I found posted as a reason for the exe problem (changing HKEY_CLASSES_ROOT/.EXE) does not appear to be the problem because the registry entry there is the same as I see on other XP computers.I am still looking for the Restore disk for this machine (an eMachine a few years old), so suggestions that don't require that CD are appreciated.Any ideas?

Answer:Trojan stops XP from using Safe Mode, running EXEs.

We can try Malwarebytes...Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Important - Rename mbam-setup.exe to mwb1.batDouble-click on mwb1.bat to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen:Click on the Show Results bu... Read more

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Ok I will list the problems in order that they occured...

-Went to a site, suddenly I get the infamous fake spyware icon (the blue shield) and it says I have all these viruses and starts scanning

-I try to open up AVG and it's locked. I try MBAM and it's locked. Thankfully super antispyware works. and finds 4 of the trojan dropper and gen combo

- I delete and restart my computer in safe mode when I GET A BIG BLUE screen telling me that there was a problem (something like hardware problem or changes). This has never happened to me! I usually run safe mode and run my scans and boom my problem is solved but somehow it seems to be blocked!

-On the bright side my computer WILL load in regular mode but I seem to have the yahoo redirect problem. I ran trend micro, AVG, MBAM, and super antispywar and they dectect NOTHING. Please help! I'm really out of ideas on what to do. I ran a combo fix but it didn't take long and really had nothing in the log that stood out. If I need to post a hijack log I will gladly but I'll have to get back to the infected computer.

Please help! Thanks! I hope I don't have to reformat!

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IDE 80 GB internal drive, model ST380011A
Did diags, 100% functional.

Driver corrupted? When I run the system in safe mode, it now stops at the file above. After 10 minutes of attempts to boot, system finally succeeds.

Here is where th SAFE mode stops each time:

/drivers/agpcpq.sys each time

Dell Dimension 3000, 80 GB IDE drive internal. XP Pro, 512 MB RAM.


Answer:Ide Drive Whirring Non Stop, Safe Mode Stops

From what I can find it appear to be the vido driver. Check the Event Viewer in the Administrative tools.

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Lsas.blaster.keylogger (Security Tool, they call themselves) virus stops all malware software from running; doesn't let me reboot in Safe Mode because arrow cursor is disabled; doesn't let me select System Restore; it stops Run/msconfig if I try opening it; won't let me open antispyware on an insertable USB chip either.

I can, however, decline it's requests to clean my computer and can get onto internet. Desktop background is black but Start menu will open.

This is a 1 yr old computer we built. Very fast desktop with Windows XP. It also won't even let me open My Computer/Properties, for example.

Please help !

Answer:Lsas.blaster virus stops Safe Mode & .exe's HELP

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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My daughters computer is a Windows XP (as is mine) - she first could not go anywhere or click anything without an error window popping up. Each error window was different. She couldn't even get into the screen to choose system restore, recovery would go to the same day or day before only. She finally got into safe mode and started a system restore which froze at 37% at a file that she is sure is the problem. Then it went to black screen. We are sure it's a virus (at least I am) but we can't get into her programs to run anything. Can you help me??? I am computer stupid, so give me kindergarten instructions, please. My Bad, I have just been informed that it did not go to black screen, she just turned it off - now a file is missing or corrupt.

Answer:System restore in safe mode stops at 37% then black screen

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windows unexpectedly restarted and now keeps restarting. I've read some articles here and understand it keeps restarting because of an error and that it may be easy cd creator causing the problem wich i did somewhat recently get. one article also tells how to disable the restart feature if the drive is in a bootable state, but my problem i keep restarting. i never finish booting up. when i try last succesful restart it seems to continue as a normally start up scandiscruns windows logo then bam restart. when i try system restore say preparing system restore feature then scandisc starts finishes then nothing ever happens. when i try safe mode a list of drivers star about a page and a half then stops responding. what do i do im stuck and frustrated. please help!

Answer:keeps restarting and stops responding when trying safe mode and restore features

i ran into a problem that sounds similar to what you're seeing. i believe the problem was the result of a bad sector on the hard drive. if you have the same problem you'll need to run scandisk or some other utility capable of doing a surface scan and handling bad sectors. unfortunately, the system restore scandisk doesn't seem robust (it didn't work for me, don't remember if it hung or crashed).

ideas for repairing this sort of problem:
- stick the drive into another machine and run scandisk from there
- use a third party utility, such as norton utilities (but note that many utilities, including norton, may not support ntfs, so if you're using ntfs, read the fine print very carefully before purchasing any software). you'll want a utility that provides a bootable cd so that you can avoid using the hard drive for booting.

hope this helps...

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Good Evening,

I need help please. My home PC was attacked by the vundo virus over the weekend. With the help of someone at, it was deemed cleaned.

McAfee ran this morning on schedule. When I left it was at 90% with nothing detected. I returned after 3 hours, opened webmail to dump unwanted mail and clear spam folder. I exited webmail and attempted to open MS Outlook. McAfee asked if I wanted to allow a change to registry for Outlook and I responded to block change. I At the same time, I got error message that I did not have permission to open the application. That didn't seem right so I decided to run Malawarebytes(trying to run it at least once a day). McAfee asked if I wanted to allow Malawarebytes to run and I allowed it. While running Malawarebytes, McAfee displahyed that it had discovered and quarantined Artemis "something". Malawarebytes finished runnning but reported no detections.

I attempted to open Outlook again and received the same error message. I then restarted the computer using Start/Shutdown/Restart. Just as the system shutdown, I heard the Windows error sound again. When the system restarted, there was a black screen and the cursor. I then attempted to start in Safe Mode and now have safe mode with the black screen. I have tried Safe Mode in Command Line, Safe Mode with Last Known Good Configuration. None of these worked. I think this was virus related and now I can't get windows to boot at all.

We used combofix when... Read more

Answer:[SOLVED] Black Screen after reboot - Safe mode stops at driver agp440.sys

have not seen that in a long time;en-us;324764

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Hi guys,

My problem is somewhat complex so please bear with me. I had malware and adware on my laptop which was really annoying and I tried really hard to get rid of it. So I decided I was going to do a system restore. The system restore kept saying "System restore is initializing". I tried it three times and it didn't work. I looked around on the internet, and someone suggested to do the system restore while in safe mode. This is where I made my mistake. I set safe mode in msconfig.exe (not knowing you could go into safe mode while booting). msconfig forces the computer to boot into safe mode everytime, but my safe mode won't boot. I get a b;ack screen with a cursor. I have noticed that the cursor gets reset to the middle of the screen every five seconds or so. I also see the words safe mode flash in all four corners sometimes. I have tried re-installing windows 8.1 from a bootable usb, but whenever I change the boot priority, it doesn't seem to save my settings. Please tell me what my options are. Will replacing my hard drive do the trick. Thank you in advance.

Answer:I set safe mode in msconfig.exe and safe mode won't boot.

Can you restart and get into your log in screen ? If you can, enter safe mode by pressing the power button icon (lower right corner) then Shift + restart. That gets you to Advanced Settings where Safe Mode and, if that fails, Reset PC to orig settings. If you can't, try a hard reset by removing battery and all external usb attachments and then pressing and holding power button until it shuts down. Repeat a few more times to drain memory, then see if powering up will get you to log on screen.

A system restore in safe mode will just restore the malware. You need to boot into safe mode and run your anti-virus or malware program and have them quarantine and then remove them while in safe mode. Use Malwarebytes free or Adwcleaner or Hitman to clean the system. If that does the trick, manually create a system restore point that you know is clean after the system is to your satisfaction.

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I detected various trojans etc so ran a registry cleaner but some still remained so i booted into safe mode and ran a deep scan with Dr Web and cured issues but suddenly i got a blue error screen "crql not less or equal",that old chestnut!
My system would not boot into Windows (Xp prof. corporate) and after lots of various attempts decided yo try and "repair" Windows via the installation disk option.So off it went,copying all files etc. but then only got to a certain point and was halted with a message stating Disk 0 at i.d. 0 at bus 0 and something atapi
(sorry,it moved so quick i didnt write it all down but there was not much more than ive mentioned).Again after several attempts with nothing i started taking drastic action and decided to just try a full re-install after formating the drive but again it would not let me.
To cut a long story short,my pc boots up and gets to the initial "Windows Xp" loading bar but then freezes and reboots and does this in and endless cycle! I cant reinstall Cause it wont let me and there seems to be nothing in the Bios menu that can help???
I dont know what else i can try,how do i get Windows running again if it point blank refuses? I know it is only through stupidity that i have erased something important but i dont understand why it would prevent me doing a restore/repair or full reinstallation and i have had a fair few problems over the years but nothing like this,that simply prevents me from accessing an... Read more

Answer:After safe mode Dr Web check,cannot boot Xp even in Safe mode!

P.s. I cannot even use the "repair" option in windows,i believe this to be the recovery console.Is that correct?
If it is correct then how on earth can i gain access to my Pc if eveything i do is ignored and it just rotates in this endless cycle of resetting.
Somebody must have had this problem at some point,surely?
I dont think its hardware as it started to blue screen after my system virus scan with Dr Web in safe mode.

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Really weird issue. My computer locked up and restarted when I was playing Battlefield 3, not sure why. Then it didn't want to boot up for some reason. Eventually I got an error message about a disk i/o error. I assume this is due to a corrupted USB that was connected to the PC. When I removed that I was able to boot into normal mode, but not into safe mode. I didn't like this, so I went msconfig -> boot -> Safe Boot. And now every time I try to boot, no matter whether I select normal or safe mode, it tries to boot into safe mode and fails.

It gives me the menu, shows a screen loading all the system files and then says "Booting in safemode - Minimal Services". Then my monitor says "no signal" and remains black. Things are still plugged in - tapping numkey makes the light go on and off on the keyboard - but I can't actually DO anything. And now there's no way I can see to boot into normal mode.

What do I do?

Answer:Windows 7 won't boot into safe mode, WILL boot into normal mode

I just tried putting in the Windows Install disc, to try and launch the Recovery Console, but I only got 4 options on the boot up screen. 3 variations of safe mode and one "start normally" (which due to my msconfig edits means safe mode, minimal). Tried downloading a W7 64bit repair disc ISO, burnt that.. same deal.

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I am running using Dell Inspiron with windows vista. A couple days ago, I got on the computer and then it froze, at fist the program I was using froze, and then I got a circle next to the arrow, but could still move the arrow, then the arrow stops moving. CTL ALT DEL does not work, so i must do a hard reboot, try to boot in safe mode and all the files come up but then it goes no where and the computer either restarts or I reboot it.

I have run all types of tests and nothing comes up. Today I got the blue screen of death twice, but after reboot, it goes away. I do not have a Boot Disk and have tried all the tests in the F8 command. Currently I am running an expanded memory test, but figured I would get this out there before I go insane.

Any ideas would be MUCH appreciated.

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Hello all
First time poster with problem after peforming sys restore on win7 pro 64bit.
Was troubleshooting a problem w/taskbar not staying hidden, tried to restore back 24hrs to when a java update occured. Restore seemed to proceed normally, but upon restart, it boots normally to just before the login screen would appear, then the screen goes black and all that is visible is the cursor , which I can still move.
But that's as far as it gets. Trying to boot in safe mode, or repair mode ends exact same way - can't boot in to try anything
Any ideas??

Answer:Black screen at boot with safe mode, system restore, or repair mode

no one has any suggestions? I also triedtoboot to my win7 dvd to see if I could attempt to repair but again, it only gets thru the windows bootscreen then goes black with only the mouse cursor showing as before.

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My Toshiba satellite will only boot in safe mode tried sfc/scannow getting this message

Windows resource protection found corrupt files but was unable to fix some of them.

I've tried a system restore but that wasnt very successful either, if I uploaded the CBS log of the scan could someone try help me with the problem. Thanks

Answer:BSOD when trying to boot in normal mode, safe mode works fine

You may need to run SFC up to 3 times for it to have a chance to repair all files.

If it won't then you can consider a Repair Install.

However be aware that factory preinstalled Win7 is one of the worst possible installs of Win7 one can have, larded with bloatware and duplicate utilties that intefere with better versions built into Win7. So I would strongly consider doing the vastly superior Clean Reinstall - Factory OEM Windows 7.

If you decide to try to repair you can also capture the BSOD file and post it up for one of our BSOD analysts as shown here: Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums

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I have a Sony VGN-FW139E with window vista. When my computer tried to boot into Windows, it just hangs on window vista loading screen.
If I selected Safe mode or Safe mode with Networking, I got this message.

Loaded: \windows\system32\drivers\crdisk.sys
Please wait?
Then it did not get any further. Is there any solution to fix this problem? Thx..

Answer:Problem can't boot into eithre normal Windows mode or safe mode

See if selecting Last Known Good Configuration helps.

If that doesn't work then try this Repair Install For Vista - Vista Forums

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Hi, today I decided to restart my PC but it got stuck at the "logging off" screen, so I just held down power button to turn it off.
When I tried turning it back on, it got stuck at the windows logo. Safe-mode won't work, nor will system recovery.Note: I had not made any hardware changes in the past 3 years. I also don't think I have made any big software changes in the past couple of weeks.
What I was doing before I decided to reboot:
I was reinstalling different versions of firefox because I was having flash issues (FF and Flash arent very compatible on some of the newer FF versions)
So I installed 30.0 and it asked me reboot to finish the installation and here I am. I don't think it's related, might be just a coincidence.
Full details of what is happening:
Normal boot-up freezes at the windows7 logo. The animation freezes too. PC does not auto re-boot.
Safe-mode gets stuck while loading components. Notably at storport.sys (not sure if I spelt that right) PC does not auto re-boot.
System recovery freezes after a while during the © Mircosoft Corporation screen with green loading bar. PC does not auto re-boot.
The little light that flickers when the PC is doing something is not lighting up during the loading screens. It flickers for the first couple of seconds and then just stops (or very faintly flicks every 3-4 secs) The loading screen animation then freezes after ~10-15 seconds.
Information ... Read more

Answer:PC/Safe-mode/recovery mode won't boot (stuck at windows logo)

Sorry to double post...
Tried reseating the RAM, no luck...
Tried booting recovery mode from a rescue disk I made a couple years ago, same result...
Freezes right there after 15~20 seconds...

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Win 7 Normal Mode won't start, will go past Starting up Screen and just hit a Black screen and will hit a Crash Dump (blue error screen)..... I can boot into safe mode fine and I have fun CHKSDK and after a reboot it fixed a few problems but I hit the same Crash Dump Screen. I have also made sure my whole pc is all clean and connected, no corroding parts etc etc, made sure my pci-e slot is default etc etc, no luck at all...

Its a new installation and worked fine last night and early this morning after separate boots. But as soon as I booted this afternoon it wouldn't load and would hit the blue error crash dump screen....

So any suggestions?

Just last night My main HDD died also which is why I had to use my secondary HDD as my main....


Answer:Win7 Normal Mode wont boot, Safe Mode works though... Help?

1) When you "ran checkdisk" dis you run it with the "/r" switch? If not, please run chkdsk /r now.2) Download BlueScreenView: downloaded file and double click on BlueScreenView.exe to run the program.when scanning is done, go to EDIT - Select AllGo to FILE - SAVE Selected Items, and save the report as BSOD.txtOpen BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

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I am using Compaq Pressario P4 PC with ?Windows XP Home edition? Operating System installed on it. The issue that I am facing is as follows:
- One day, audio was not working with PC. My hard disk drive was close to full, so, I thought of uninstalling couple of unnecessary programs. While doing so, I stopped uninstallation in middle by pressing back button, then, uninstallation process hanged. After that I also tried rollback of soundMAX digital audio driver and again I selected back button and this also hanged. Please note that I had inserted the restore CD in upper CD drive to search the audio driver file. Then, I started the computer through hard reset. After that first it went in restore mode, exited that, Windows Logo came and after that there was just a blinking cursor at top left corner and nothing would happen after that.
- Then I called one PC technician for data recovery from my hard drive. He took my hardrive out of the PC and connected it via USB adaptor to my laptop. The hard drive could be detected and we started data copying from hard drive to laptop. However after every 3-4 minutes, hard drive used to hang and then we had to take out the hard drive cable, again reconnect. This we repeated multiple times to recover the important data from my hard drive.
- After that, hard drive was re-inserted in the PC. Since, after restart PC was not booting up (Windows Logo came and after that there was just a blinking cursor at top left corner ... Read more

Answer:PC doesn't boot in normal mode even after OS reinstallation,though,boots in safe mode

Yes, the hard drive may have become faulty and unreliable and therfore will soon fail completely. For confirmation, test it with the drive maker's diagnostic software for DOS.
The links are here: Start > All Programs > Accessories > System Tools

In Safe Mode, no third-party drivers are loaded. In Normal Mode, all those extra drivers being accessed on an already flakey drive is causing it to crash.

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Hi there, I'm trying to fix my Aunt's windows XP computer. I downloaded MBAM as she had previously mentioned getting a call on the phone from someone in India telling her she needed to pay $160 for her antivirus or her computer would shut down.

I ran MBAM and it took about 8 hours to scan, and at the very end found a bunch of results. I told it to get rid of them, and then restarted. Upon restarting, it also ran a disk check, and after that finished, it booted up but took forever to load. Upon loading the taskbar showed up for a brief moment, then disappeared, and I can't seem to get it to run from the task manager either. It brings up the explorer.exe process briefly, then without ever loading the taskbar, it ends the process.

I got a bit worried at this point and tried to restart in safe mode. However, when I do that, it loads a bunch of drivers and then stops. It never finishes loading. (this happens in safe mode with and without networking)

I also tried restarting back into normal mode and running avast through command prompts, but it doesn't do anything and I also got errors stating that a particular file is missing.

What should I do next? I was going to attempt running combofix from my flash drive, but when I try to CD into the drive, it says the drive isn't ready. If you have any suggestions on what to do, let me know, thanks.

Answer:Unable to boot in safe mode, explorer.exe not loading in normal mode

Do not run combofix,let me ask someone to help you

good luck

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MALWARE issues!!!I was having trouble staying in SAFEMODE to try to do some cleanup on my Laptop. The malware prevented my getting into safe mode and would cause the pc to just reboot normally. Because of this, I went into the msconfig>system config utility > boot.ini> then placed a check in the safemode box. I rebooted. Now its worse because it is now stuck with the BLACK screen safe mode choices. But It still wont go into safe mode and wont even reboot normally to reg windows mode.It trys to reboot on its own after a countdown of 30 seconds. But a blue screen quickly flashes once. Then it tries to reboot over and over again no matter which option I pick (last known config, safe mode networking, safe mode, safe with command, etc), it just tries to reboot over and over again like a broken record.I can get into phoenix BIOS by pushing F10 (or F12 I think), but I dont know what I can do there.At this point, i just want my pc to be able to boot normally into Window, and I will see what I can do in reg windows mode as far as cleaning the malware off my pc.Please help in easy terms.Thanks for your help in advance...PS: Windows Home edition OEM sp2 IE7-HP pavillion 8100 laptop-I have the original sealed discs that came with my 4 or so year old Laptop.I just need to be walked step by step if I need to boot from them. I dont want to have to wipe everything out or have to do a fresh install, if I can at all avoid this....Sorry for the hassle.My original main goal... Read more

Answer:HELP! My Laptop wont do safe mode or boot into reg Windows mode-

Hello and welcome. I am moving this from XP to the Am I Infected forum for scans.Lets do these from normal.Please download TFC by Old Timer and save it to your desktop. alternate download linkSave any unsaved work. TFC will close ALL open programs including your browser! Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator. Click the Start button to begin the cleaning process and let it run uninterrupted to completion. Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.Next run MBAM (MalwareBytes):NOTE: Before saving MBAM please rename it to save it to your desktop.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and yo... Read more

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I'm new to this forum and not a very sophisticated user, but help would be appreciated. I am running Windows XP (Build 2600.xpsp_sp2_gdr.080814-1233: Service Pack2). My computer froze and I had to hold power button to shut down. Shortly before I froze a window popped open to tell me that windows security firewall had been changed to off. I switched it back to on, but then the computer froze up a few minutes later. When I try to boot in normal mode I can log-in, but about 3 seconds after I see my desktop the screen goes black and I need to hold the power button down to turn off. I am only able to boot in safe mode. I have run spybot and adaware in safe mode and they find 'Virtumonde'. Spybot also finds 'MicrosoftWindowsSecurityCenter_disabled'. I correct/fix these problems in the software, but when I reboot nothing has changed and when I run them again (in safe mode) they find the exact same problems.

I tried following the directions on 'Read and Run me First', but don't get far because I can only boot in safe mode... I can't use the program uninstall that is part of the control panel to get rid of the Java updates of which I have a few - this seems to be because I am in safe mode. Also, it sounds like steps 2 and 3 also require to be booted in normal mode. Is it possible to complete 'read and run me first' in safe mode?

Any advice on how to proceed from here would be appreciated. thank you.
 ... Read more

Answer:Can't boot in normal mode - Malware removal Safe Mode?

I decided to finish running the scans that were suggested in Safe Mode with the exception of Super AntiSpyware which I could not install in safe mode. After completing, I was able to boot in normal mode and so far it is working. I have attached the logs for you to look at and let me know if there are any other fixes I should undertake. Thanks for a great site!

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Let me open by saying I'm too old to understand most of the jargon and directions found in a technical forum like this. I've been trying to fix this myself for about two weeks, and have made so many changes, I've probably made a complete hash of it.

The latest thing I did was to attempt a fresh install of Windows from a DVD. I had to format the C drive to have enough space for the installation, so I did. The installation seemed to running normally, so I took our dog for a walk. When I came back, there was this error message: "Installation was cancelled."

The details of the error message are as follows: "Windows cannot install required files. Make sure all files required for installation are available, and restate the installation. Error code: 0x80070070"

My fear is that my hard drive has failed. When it's trying to boot up, there's always a line that says something to the effect that no drives were found. However, when running GPart from a disc, it finds both C & D. I tried to use one of the GPart tools to repair C, but it didn't work. It said I need to "Run chkdsk /f, the reboot TWICE." I can't do that, because I can't get it to boot into a command prompt.

I think I already destroyed all of my data on D, where it was all stored, in trying to install Windows. At one point, it told me that Windows could not proceed with formatting if D was excluded, so I removed the exclusion. I think that was a bad mistake.

By the wa... Read more

Answer:Windows crashed. Now can't boot, even in repair mode or safe mode.

You did a few smart things. So do not despair.

As a first measure I would try to save as much of your data as possible. Since you have the Xubuntu disc, try that.

Then you really should run the chkdsk /f. If you load your installation disk and go to "Repair this Computer" (or something like that), there should be a Command Prompt.

If that is all done, try to reinstall again and come back to let us know how you are doing.

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In MSconfig I set windows to boot into safe mode, now it will not boot at all. Previously it booted into normal mode.

I used a Windows recovery disc from which the only option that works is the command prompt. From the cmd prompt I can see all of C: drive and also run regedit.

Is there anyway from the cmd prompt to reset Boot from safe mode back to normal mode?

Answer:Windows fails to boot, into safe mode or normal mode

Safe Mode - Start Windows 10 in - Windows 10 Forums
Option 3 and then number 5

Hope that works. Always worth checking the Tutorial section. Please have a look.

Or, if you have restore points, you can run System restore from your boot disk.

Failing those, it is possible to restore the backup copy of your registry.

When back running again (hopefully) I suggest you then do an in-place upgrade repair install.
Instructions also in the Tutorial section.
Keeps all your progs + data and most settings.

Once you have a stable working PC, I would urge you then to start using disk imaging e.g. Macrium Reflect (free) + its boot medium + external storage so you ca recover from many problems to a previous working state without technical help.

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Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1
My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black
I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner
But it stlil boots to a black screen 
What do I do now??????

Answer:Will boot in safe mode but black screen in normal mode

Boot into safe mode...then do the following.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post. 

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Please, can somebody assist me. When I try to log into vista normal mode all I get is 'Please Wait' where the 'welcome' logo used to be and it just sits there saying "Please Wait . . . ." forever. When I could login to safe mode I enable the verbose command and restarted and tried normal mode again and it would say "Please wait for the Local Session Manager . . ." and never get past that screen. Now, for some reason, I cannot even log into any safe mode options. After the safe mode drivers load, the computer just hangs at crcdisk.sys after it's loaded and not proceed. So, then I tried to boot to the cd to use the repair utility and my computer won't even acknowledge it, it just takes to me the three safe mode options. In the past I could boot to the cd and use the repair disk and now I can't. Please don't tell me I am screwed. I have so much valuable info that I would really not want to lose. So if anybody can please help me to try and resolve this, I would be greatly appreciative. Thnx

Answer:Windows Vista cannot boot into normal mode or safe mode

How do you normally boot from your DVD? Is there a key you must press in order to select the boot drive?
Also, what's the exact make and model of your system?

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Ok, so I'm helping someone can help me on here. I was origionally running Windows 7 but had to install Ubuntu alongside it. I was installing a game, then started playing it while it continued downloading (it was a streaming download.) It ran fine for about 10 min, and then the computer froze. I decided to restart it and now it wont boot back up. Everytime I try booting it into either safe mode or regular mode it gets to the windows loading screen and then goes to the bsod and restarts. When I try booting it in safe mode it will load all the drivers until it reaches aswrvrt, then bsod flashes and it restarts. I tried booting it into recovery mode but it will reach a gray screen and then hang. I can move the courser around but nothing loads. I installed Ubuntu on a sd card so I can try and fix the problem. I can access all the data on the hard drive, so I tried uninstalling avast and the game. I dont think it worked since I can still see the files.Does anyone know what I am talking about and can help me?

Answer:Windows 7 wont boot into safe mode or recovery mode

Your Windows installation has corrupted in some way. If you cannot enter the "Last Known Good" option from the recovery screen you should then be looking at booting from a repair disk and repairing your file system.
EDIT: that is a windows repair disk specific to your OS that I am talking about.

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I managed to run ad-adaware with the latest defs once, did a preboot scan with avast, then booted into normal mode. I tried to install the lastest defs for spybot S&D, and got this error message:


the installer you are trying to use is corrupted or incomplete.
This could be the result of a damaged disk, a failed download or a virus.

You may want to contact the author of this installer to obrain
a new copy.

Upon reboot, the system freezes before the desktop finishes loading. I can still boot into safe mode, but running any scan, ad-aware or spybotS&D, causes a system freeze. Here is the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 4:21:42 PM, on 8/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Yaho... Read more

Answer:Can't boot into normal mode, scanning freezes in safe mode

I managed to boot to normal mode and run hjt. Here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 6:52:11 PM, on 8/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54Gv2.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://dantrecamtim/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}... Read more

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Hey guys,
Thanks ahead of time for the help. I can honestly say I'm dumbfounded with this issue and would rather ask for help then hook up my master HD as a slave and force a reformat which would be my next step.

Anyways, here's the background on the issue.

AMD Athlon 64 3700+ OC'd to 2.75ghz
Asus A8N SLI Deluxe Mobo
BFG Tech Nvidia 7800 GTOC x2 (SLI)
Dual Sata Hd's, both the 3gb/s connection. (750gb main/250gb Backup)
Sound Blaster XFI Fatal1ty sound card
Creative modem blaster v.92 dialup modem ( @ dialup)

A few days ago, not quite sure why, but when I booted the comp the graphics card proceeded to tweak out and basically looked like fuzz upon entering windows. Eventually after hard resetting it a few times it'd boot normal. Today, I was running Nvidia NTune utility to find a stable OC setup for my PCI bus and what not, and it rebooted as normal during the process. Graphics card tweaked again, so I did what I know to do and uninstalled/reinstalled the drivers for my 7800's. Seemingly fixed the problem. Rebooted and resumed the OC process and went to watch TV.

45 Minutes later I come back and my computer is rebooting itself constantly. Upon getting the the xp loading screen, it BSoD's and reboots.

So, I try and boot in safemode to uninstall/reinstall drivers yet again. When I press safemode, it begins loading basic drivers. When it gets to SPTD.sys it pauses, locks up, and reboots (no BSoD)

Next step, repair through XP installer di... Read more

Answer:[SOLVED] BSoD on standard boot, safe mode boot, and xp install disc boot


Well, a friend needed me to fix a design for him emergency status in Illustrator CS3, so I went to work troubleshooting.

All signs point to NTFS.sys being corrupt, etc. Which makes the drive unreadable, hence the reboots.

So, I snagged my dads IDE harddrive from his computer, hooked it up as master in my computer and it still gave me the BSoD. I then unhooked both of my Sata Hd's, and ran ONLY the IDE drive. This IDE drive is fine (i'm on it right now on my dads comp to write this). I try and boot my system off just his harddrive and it STILL gave me the BSoD.

Only difference is the BSoD is staying up now on normal boot so I can give you the error.

Error code is 0x0000007B? I believe.

But yeah, the computer is still unable to boot off a good HD even with the bad ones not hooked up.

Now I'm thinking a memory issue? or Video ram issue? Fried GPU/RAM?

AHHHHHH!!!!! i have no idea what to do. This is ridiculous. meanwhile my friend is screwed on his design for a t-shirt i told him i'd do.

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I am only able to boot in safe mode for the past few days, and would like some help please.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 7
Processor Count: 4
RAM: 3326 Mb
Graphics Card: NVIDIA GeForce 9600 GSO, 1 Mb
Hard Drives: C: Total - 357697 MB, Free - 107315 MB; E: Total - 357697 MB, Free - 289285 MB; H: Total - 476268 MB, Free - 205673 MB;
Motherboard: Gigabyte Technology Co., Ltd., EP45-DS3R
Antivirus: PC Cleaner Pro, Updated: Yes, On-Demand Scanner: Disabled

Answer:can only boot in safe mode, normal mode freezes

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I seem to be having quite the problem on a computer of mine. After recently installing the directx sdk I am unable to logon through normal or safe mode. When I try to boot up normally, I log in but then the monitors go black but everything else seems to run. Pressing ctrl alt delete works and brings up the screen again but if I try to select task manager for example the screen goes black again. When I boot up through safe mode the computer restarts seconds after loading the windows logon screen. Any ideas on how to get into the computer. I'm pretty sure that uninstalling directx can solve my issues but I just can't get in.


Answer:Computer can't boot through safe mode or normal mode

Hello rtsrangel and welcome to Seven Forums.

If you created a System Repair Disc you can use it to boot your computer. Then you can access various System Recovery Options such as system restore. You could then restore your computer to an earlier date/time prior to when you installed the directx sdk.

System Repair Disc - Create

Or perhaps your computer manufacturer created a hidden recovery partition. You can usually access this partition by turning on your computer and immediately clicking the F8 key (top of keyboard.) Keep clicking until you see the Advanced Boot Options screen. From here you should be able to select Repair Your Computer.

System Recovery Options

Please post back if any of this helps or not.

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I have a dual boot linux/xp system.
I was looking at partitions - just listing them - in linux, and now win xp won't come up in normal mode. It will come up in safe mode, however.

Can you help me get my "normal mode" back?

When the horizontal moving bar comes up in normal mode, it just goes on forever. I see the disk light go on for about 8 cycles of the bar. It usually runs 11 cycles before giving me the user selection screen. Now the disk light goes out after cycle 8, and the bar keeps going. I waited 32 cycles before giving up.

I also recently tried to install a Dell XP reinstallation CD I had onto a new partition. I have Partition Commander, which I only run against Windows partitions. The program correctly identified an empty partition and said it had hidden all other partitions. This may or may not have anything to do with my current problem. It did happen in the time frame of the problem appearing. The CD was not able to install XP. It said something about analyzing my system. I left it to do that as I went out for the evening, and when I returned 3 hours later, it was still in that state, so I killed it.

Answer:Solved: win xp can boot safe mode, not normal mode

I had done a full back up using Acronis backup software (a new product for me) 3 weeks ago. When I exhausted what meager options I could think of, I rebooted with the bootable Acronis CD and restored that backup. Acronis won my 4 vendor test (others were Norton Ghost, Argentum, NovaStor NovaBackup) for best backup product. It is capable of taking a backup of any partition (linux or windows). I have now tested the restore to all of C. It first deletes the C: partition, then recreates it and copies the image there to. Worked like a charm. Access to XP has been fully restored. Backup took 1 hour, restore took 37 minutes. I'm now a believer.

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My computer is a HP Probook 4710s running windows xp professional w/ SP3
When I started it up it was very slow, did not make the chiming welcome sound and none of the icons or taskbar came up.
I hit ctrl+alt+del and explorer.exe was there but clearly not doing anything.  Only 21 total processes were running.  I rebooted in safemode and all of my icons appeared.  I tried a system restore but it did not work.  I can reboot in safemode with networking but the following error message appears.  "Runtime Error!  Program  c:\ProgramFiles\Hewlett-Packard\IAM\Bin\AsGHost.exe    This application has requested to terminate in an unusual way. Please contact the applications support team for further infomation."  I had contacted microsoft's tech support who thought the problem might be a corrupted user profile, so we attempted to create a new one and copy the files over to it, but the copy never worked and would fail part way through saying, "cannot access files" and then stop.  So those profiles were deleted and now I'm back to not being able to boot up with just the plain old default ADMIN user.  I don't want to shut down my computer since I'm worried if I do, it will stop booting up in safe mode too.  It's done that before, it cycles through all the files and then hangs up for about 3 minutes and automatically reboots.  Any suggestions?

Answer:Can only boot in safe mode no icons in regular mode

Duplicate, I moved your earlier post to Am I Infected...please pursue that topic and do not start another topic on same issues.
This topic is closed to avoid confusion.

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Only have video in safe mode after virus. Can see the xp logo when loading in nomal mode, but when windows starts the screen goes blank. Have video in safe made only.

Answer:No video after boot in normal mode. safe mode OK

I think you have lost your video card drivers somewhere along the road, or corrupted them or something else. Try uninstalling your video drivers from add/remove apps. and from device manager, then running some driver wiper program, and then reinstalling the newest drivers for your vid card, after downloading them from ATI/nVidia site, if you have a dedicated vid card.

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Power failed on my new Gateway 509 with Windows XP HE. It will boot in safe mode fine but stays on the XP Splash Screen for more than 30 minutes.
Computer has a 250GB HD and Chkdsk says it is OK.

What should I do next?

Thank you all.

Answer:XP HE wont boot normal mode, safe mode ok

Problem Solved

Hello All

Thank you anyway. The problem was caused by a new Cannon pi6600D printer that is slow to initialize. I prevented windows from starting at all. Shut printer off normal boot goes fine. Then turned printer on and P&P finds it and all is ready to go.

Now I need to figure out why the Cannon is so slow.

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Today after school I went into MSCONFIG and checked the box to go into safe mode so i could run some virus scans and adware scans and stuff like that. Now when it gets to the desktop it has the window that says Loading Windows and then after like 2-3 min. it says password is incorrect and that i should retype it and becarefull of caps lock and stuff like that. The thing is don't have a password. It does this when i boot normally too but it lets me hit ok and hit Cancel without a password entered. All of a sudden it tries logging me in automatically when I start up but the thing is i dont need to log in. So I try to go back into normal mode and I can't. I hit F8 during startup and went to the Boot Normally option but it still does to safe mode. What do I do? How do I log on or how do I get rid of this password thing? One more thing, the window that tells me the password is wrong has an OK box but theres no mouse on the screen for me to click it and I can't use the keyboard to select it.

If this doesn't make sense tell me. But I need help quick.

Answer:Can't boot in safe mode or normal mode??? Need help fast.

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Hi,My computer froze the other day. I happened periodically whenever I am on Yahoo! fantasy sports web page. I don't know what it is about that site but my computer for whatever reason does not like it. So after freezing on that site, computer was unresponsive to anything I did. I shut it off, restarted, put in my password and then it froze while loading on the "welcome" screen for windows. I cannot get past this screen in normal mode anymore and I am working on my old desktop right now as I try to figure out what is wrong. Last time I was having problems, not as bad as this mind you, I had to download a BIOS update from the manufacturer. What other info do you need from me? Any thoughts as to how I can fix it? I think my drivers are up to date, I checked the device manager and nothing says it needs to be updated.ThanksJohn

Answer:Cannot boot windows 7 in normal mode. Only able to use safe mode.

Can you boot to safe mode?

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I have been attempting to fix this for the last 2 days and not getting anywhere fast. I hope someone has some suggestions.

Xp will not boot past windows logo screen. If I just let it run it will reboot and try agian on its own.

All the Safe mode choices freeze while the text goes down the screen - doesnt even make to the logo screen.

Last known good configuration does the same thing as regular boot up -no load past windows logo.

I have attemted to reboot using the xp disk. (I am running Raid 0 and did install raid drivers with the F6 command) I am able to get the screen with options and have choosen all the option which would freeze. They both freeze when they begin to anylze the first hard drive.

My bios sees good good hard drives (I dont know if that really means anything)

Raid shows healthy drives as well.

If I reset my computer with the restart button after attempting to load the comptuer will freeze at the bios start up screen. If I power down the comptuer and the restart I have the same boot issues. Not sure if that gives any clue.

I have another computer with the exact same specs. I have swithced hard drives and get the same result. The hard drives from my other computer work fine in the busted computer so we can rule out motherboard, graphics, loose connection, etc....

I would usually run chkdsk or reload drivers using the windows disk but as you know from the info above i cannot get to that point. I have also tried to boot to Dos with a boot disk so I can ru... Read more

Answer:Xp wont boot, no safe mode, no debug mode

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I've been trying to clean my system for a couple of days now. I can't boot into normal mode. Only Safe Mode.

I've run the spyware removal in safe mode but it doesn't seem to help.

My administrator account disapeared in normal mode, leaving only a single user account. When I log on, that account will start to open, but never fully loads. I created a new user account and it hangs on the set up. I was able to see the administrator account again, by adding it back to the registry under winlogon but when I try logging on it also seems to be going thru the microsoft steps for setting up a new account.

Unfortunantly I didn't keep notes on all the stuff I've tried. I've run PC Tools Mechanic and also PC Tools Spyware Dr, all in safe mode only. I also had spybot search and destroy running but of course I can't access it in normal mode.

When I went to the control panal and looked at the administrator account, it was showing membership in the administrator and also the debugging group.

I'm sure I've got some sort of bad malware on my computer.


Answer:Can't boot into normal mode, only safe mode. Infected

Welcome to Major Geeks!

Your problems may or may not be due to malware.

kathinpdx said:

I've run the spyware removal in safe mode but it doesn't seem to help.Click to expand...

If you ran our cleaning procedure then where are the requested logs you are supposed to attach? The below is a direct quote from the cleaning procedure.

Step 3: Do You Still Have Problems

Yes, I?m still having problems
DO NOT run the READ ME again!!!! Please attach your logs as given below.
If you do not already have a thread started, start a new thread otherwise post the following in your original thread. Clearly describe in detail the problems you are having and how long ago they started. Think about what you were doing at the time.
Now you need to attach (See: HOW TO: Attach Items To Your Post ) the below logs created while running the above scans
SASlog.txt log from SuperAntiSpyware.
Malwarebytes Anti-Malware log
ComboFix.txt (normally C:\ComboFix.txt) - normally it is C:\ - only attach this log from MGtools.exe DO NOT attach any logs seen in the MGtools folder.
You will need to post 2 messages to attach all four logs since only 3 attachments are allowed in any single message. Post all of them in one thread.
Be patient after posting your logs and wait for one of the helpers to get to you. It can take a while to read thru all of the logs and to create individual fixes for you.

Click to expand...
... Read more

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Last known good configuration.
Toshiba Satellite a505 starts up with no weird noises but everything I do ends up with black screen with safe mode white cursor.
I can get to F12 blue screen mode but not sure where to go from there.

You guys think this is virus related or broken HDD?

Any help would be greatly appreciated. Like a total yoyo, I have pics and vids from every camera and cell phone I've ever had on this laptop.
Thanks guys

Answer:win 7 won't boot. won't load repair mode, safe mode, or

Can you make a bootable CD and check hardware?,3.html

Or a bootable USB.
can you F2 to the BIOS?
Do you have another HDD you can install?
We need to know a little more to suggest more.

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Windows 8 makes it difficult to get into Safe Mode. You no longer get to use the F8 key and will have to go through several windows including Advanced repair options until you get to Safe Boot. If you are able to login to Normal Mode of Windows 8, you can easily restart it into Safe Mode. This post was originally written on FixNow Support - How to boot into Windows 8 Safe Mode from the Normal modeHere's the entire guide with screenshots:1) Open the Run window (Windows key + R) and type msconfig2) In the System Configuration window, choose the Boot tab. Under Boot options, place a check next to Safe Boot and click Apply and OK.3) In the popup, click on Restart.Windows will now restart in Safe Mode.4) If you want to switch back to the Normal mode open the Run window again, type msconfig and uncheck the Safe Boot option.

Answer:Windows 8: Boot into Safe Mode from within Normal Mode

It's Shift + F8...and not hard at all...

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I'm dealing with a windows 7 professional 32-bit operating system for a client of mine, ive tried everything to get their profile to boot but it keeps freezing after you put in the credentials. I have tried everything from combo fix to Microsoft root-kit  tools but no luck.    
i have  even cloned the hard drive and thrown it into another machine just to see if it is the motherboard or ram. I'm stumped and need some input.

Answer:Windows 7 will boot in safe mode but not in normal mode

If you create a new account in safe mode, can you log into it in normal mode?

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I'm helping a coworker with her personal computer, and she's run into a major issue that I don't know how to fix.First, she got WinFixer on it from some website, so I recommended she download SpyBot and see if that would clear it up before I had time to go over and mess with it. She downloaded SpyBot and attempted to install it, but when she reached the point where she had to reboot, the computer just won't start up in any boot mode except Safe Mode. In Safe Mode, the program shows as not being installed yet.I've tried going to Safe Mode w/ Networking and Regular, but the computer hangs at the XP screen where the logo appears, then jumps back to the "Choose which mode you would like to boot in" screen.Unfortunately, as it's her only computer and mine's a desktop, I can't give any real specifics about the computer besides that it appears to be XP Home Edition that it's working with. I'm not even sure she has a boot CD, but I've never used one anyway, so if that's a possible solution, I'd need someone to walk me through that.Any ideas?

Answer:Unable to boot in any mode except Safe Mode

First, make sure, she has Windows CD. That would be the easiest way to try to fix it.

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I have sony vaio desktop. Today it locked up I could not get anything to unfreeze. So I turned it off by the off switch. Now I can not get it to boot up in Normal Mode, but it boots up in Safe mode. Itried system restore 3 different times. I can not save my files to a cd in safe mode I gues those drivers are turned off in Safe Mode.Any ideas on repairing this without losing my files?ThanksKen

Answer:Boot up Safe Mode ok but not Normal mode

 radinc ........ You might try slaving it in another pc ......... and then save your important files .dl65  

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I have a computer running Windows XP SP2. This morning my computer slowed to almost frozen. At the time I was running 1 program and Firefox. A window popped up in Firefox telling me that the site the pop-up came from was a "known attack site", so I closed it out and blocked it, and that's when the freezing up started. I tried to run anti-virus and anti-malware software but they wouldn't even load. So I shut down the computer. When I tried to reboot I was getting the screen that tells me the computer restarted suddenly and asks me if I want to boot in safe mode, last known configuration, or normal. No matter what I select, it comes back to that same screen.I did notice that if I select safe mode, it runs down a whole list of different driver locations. I don't know if I got a virus and it deleted some drivers and that's why it won't start. I don't know how to even go about getting it running again.Please help!!!Thanks!!

Answer:computer won't boot in safe mode or any other mode

Be patient and let safemode load fully and then run all your protection apps...It looks like sphaggeti when loading but let it run it's course.I've seen machines where it takes upwards of 8 minutes to load properly.After running your scans in safe mode  Click Here   and follow the instructions...

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I have a HP media centre PC with Windows XP on the C: and recovery drive on the E: . I have also borrowed a copy of XP Professional SP3 to try and solve my problem.

It all began when a window popped up saying " Are you sure you want to navigate away from this page" , I clicked yes and then bitdefender started to pop up with alerts about the registry being changed. I managed to defeat some sort of malware by running spybot, malware bytes, bit defender and others, but Pc has been left scared from the attack.

The main problem I now get is I cannot boot in safe mode, it just goes in to a loop. When I disable the automatic reboot, it gives the following BLUE SCREEN with error code-
0x0000007E (0xc0000005, 0xF7590211, 0xF78DA700, 0xF78DA3FC).

I can boot in to normal windows ok, 1 or 2 programs have given the NO Disk error, but I just reinstalled them. Windows update also failed to update X64 Error, so I completely uninstalled all the net framework, and put it all back on again, Now it works fine and updates.

The last real problem is the safe mode loop which is driving me crazy, I have run the CHKDSK, and the sfc /scan now which wouldn’t quite complete as it asks for xp Pro disk 2, which does not exist, and I changed the registry to point to the CD instead, but still no joy with that, although it did replace some files.

I have checked the error log, but not sure how to diagnose it, as I have some errors that seem to repeat. Cannot view start up log f... Read more

Answer:Cannot Boot in Safe Mode, normal mode ok XP ?

Let us see if we can get Safe mode to run.Vista users my need to save it to the desktop first then right-click the icon and choose "Run as Administrator".Please download and run SafeBootKeyRepair.exe. Once it has completed, please try booting into Safe Mode.

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XP pro version 2002 and is a 32 bit system.  There is no mfg. name to the computer it is a home built  computer from parts of other computers and items from Tiger Direct, and was built for me 5 yrs. ago by a friend who said he knew very well the ins and outs of building a computer for worked for about 8 months  then issues started  ....the smoke cleared and it has been proved not to be true, I have long ago stopped conversing with and going to him for computer help. he can never cure this boot up problem it has.
  I have a few docs. and family images that were yet to be saved / backed up, so a complete reinstall is a possibility.  see **** below
The problem:  The computer will not boot normally, I have had this issue since Nov. 2013 . I have been  reading the web for solutions since Nov. 2013  and trying this and that  and have made no head way.  Tomorrow I will attempt to use  GETxPUD on a DVD and boot with that, and see how far I get.  I am using my son's computer right now, to type this.

**** Trouble began before I could use my external drive and make a back up.  So there is no back up to resort to.   when it does make boot progress it some times will get to the screen where the words XP and the colored four window paned window is,with the bar graph below,  and that stays on the screen for approx.  30 secs give or take and then the screen goes black.  The red HD ... Read more

Answer:Help... my computer will not boot into safe mode or any mode...

A system that does not boot at all...or complete booting into the O/S...well, my first suspects would be hardware items.  Guilty until proven innocent via testing or substitution of parts into another known good working system...that's the approach I would take.
If it were me...I'd take it to a local computer shop and pay the $$ to have someone check it out and tell me what might the problems be (never assume there is only one problem).
In today's's hard to not know someone who is capable of doing the same thing for free.  The problem with that is...most users with system problems have no idea how mistaken their estimates of a person's capabilities might be...if the knowledgebase was there, there would be no need to consult someone else:).
I'd be comfortable with the opinion of someone who actually has credentials that attest to her/his ability to properly diagnose and honestly depict the actual problems with a system.
That said...any onscreeen error messages that may have provided clues that something was amiss...before Nov 2013?
Looking back at previous topics by seems that you have been having issues with this system for about 8 months, including initiating a malware topic that was not responded to.  Same system?

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I was able to boot into normal mode previously, but after a while, my computer froze up on the "welcome" screen. The malware that started this would be Malware Defense; I'm not sure if anything else got added on.

Followed the Read and Run Me First guide, but wasn't able to install SUPERAntiSpyware, or Combofix. Malwarebytes is installed, but won't run. Tried to reinstall Malwarebytes even after renaming it as mb.exe, but it hangs when it's extracting the files.

RootRepeal and MGtools ran fine. Logs are attached.

Answer:Can't boot in normal mode, tried this in safe mode

Please double-click the RootRepeal.exe previously downloaded.

* Select File then Scan
* On the Select Drives form select drive C by "ticking" the box for drive C and click OK
* When the scan is complete - highlight each of the following file(s) (one at a time if more then one is listed) by left clicking it. Then use right mouse click and select the Wipe File option only for each file.
C:\Documents and Settings\All Users\Application Data\h8srtkrl32mainweq.dll
C:\Documents and Settings\All Users\Application Data\h8srtmainqt.dll
C:\Documents and Settings\Clement Cho\Local Settings\Temp\H8SRTc55f.tmp
* After Wiping all files, immediately reboot your pc!

After reboot, download/install/update and run the scanning tools you couldn't run!

Now see if you can run ComboFix.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:
* any logs from scans you could not run before.
* C:\ComboFix.txt
* C:\

Make sure you tell me how things are working now!
 ... Read more

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I am having computer problems and it is frustrating, to say the least.

The computer's virus scanner, McAfee provided by AOL, popped up this morning saying it has found 7 trojans. I looked them up online and they were relatively low risk. I think they developed from my Mom visiting a web site earlier today. Anyways, I quarantined them and then performed a full scan. It found nothing. So, I disabled system restore and then I booted into safe mode to do another full scan to ensure all was alright.

While restarting, the computer blue screened and gave me an "unmountable boot volume" message. I searched this message on my other computer and found directions to solve it. It involved using the Windows disk and repairing it. Sure enough, it said it found errors and whatnot. It restarted and did not blue screen when it normally did. Now, however, the computer freezes at the Windows XP screen with the logo and the scrolling blue squares every time.

I tried getting into safe mode, where I am now, and it works fine. I immediately thought of using system restore to go back to before the virii were downloaded, but it must be enabled in normal mode before using. And I cannot get into normal mode. Just my luck. But I am not sure if there would still be checkpoints if I was able to enable system restore now than it has been disabled.

Anyway, I called Dell support and they jumped entirely too quickly to "you need to reinstall Windows XP and lose everything." I don&... Read more

Answer:Cannot Boot Into Normal Mode, Safe Mode Okay

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can boot safe mode xp ok but no normal mode only blue screen & errrors .

Answer:can boot into xp safe mode but no normal mode'll need to do a repair installation.

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ok, the thing is i had this virus on my pc which i learned after a lot of research required me to boot in safe mode in order to remove it. The problem is, while trying to boot in safe mode several times, my computer just crashes to a blue screen. I then learned that besides pressing F8 there was another way to boot in safe mode by going to "Run" and typing msconfig and booting it manually that way. Unfortunetly, this technique ended in the same crash. By now i realize that it is IMPOSSIBLE for me to boot in safe mode. My one major problem now is, that i CANNOT BOOT IN NORMAL MODE EITHER. I guess by trying to boot in safe mode using msconfig, i've changed my pc's settings to where now, normal mode=safe mode, and obviously, safe mode keeps crashing. As of now i cannot boot my pc AT ALL. I thought there might be a way to recover/fix safe mode by using the windows cd, but i really dont know what to do. i hope you guys can help me out, thanx

Answer:Unable to Boot in Safe Mode (or ANY mode)

Since you have your Windows CD handy, you can try doing a Repair Install from the Windows Recovery Console.How to perform a Repair/Reinstall (with screenshots)How to perform a repair installation of Windows XP if Internet Explorer 7 is installedLanga Letter: XP's No-Reformat, Nondestructive Total-Rebuild OptionNote: In order to use your Windows CD, the boot order must be set to start from the CD-ROM drive. If the CD is not first in the boot order, the computer will attempt to start normally by booting from the hard drive. The boot order is a setting found in the computer?s BIOS which runs when it is first powered on. This setting controls the order that the BIOS uses to look for a boot device from which to load the operating system. The default will normally be A:, C:, CD-ROM. Different computers have different ways to enter the BIOS. If you're not sure how to do this, refer to:Changing Your Computers Boot OrderHow to Set AmiBios to Boot from CDROM.If you don't have your XP CD you can download an ISO of the Windows Recovery Console files:Recovery Console ISO fileXP Recovery Console zip fileBurn it as an image to a disk with MagicISO or similar program to get a bootable CD which will startup the Recovery Console for troubleshooting and repair. This is especially useful for those with OEM systems with factory restore partitions or disks but no original installation CD. If you are not sure how to burn an image, please refer to How to write a CD/DVD image or ISO and H... Read more

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I recently replaced the motherboard on my computer. I replaced the Asus M4A785-m with an Asus M4A785TD-M EVO. It worked initially. Then I rebooted it twice in succession. Windows wanted to do the "repair itself" routine. I allowed it (my bad: I allowed Windows to "restore to previous configuration" - which was the old motherboard settings). Now, no matter what I do, it takes me to the "Windows failed to start. A recent hardware or software change..." I only have 2 choices: Start normally, or go into repair mode.

It will always come back to this screen.
If I start Windows normally, go back to motherboard splash screen and boot from scratch. Then it will come back to this screen.
If I allow repair, it will try, and then give up and shut down.
If I attempt safe mode, it will start to reboot, go back to the motherboard splash screen, and come back to the "Windows failed to start...."

What I have tried:
1. Did a chkdsk /r - after 3 hours - disk OK
2. Booted up with AVG restore disk - but can't connect to internet (but did get rid of 13 threats)
3. Booted up with Avira Rescue System - attempted repairs, but got message from Avira "Internal problem detected", I tried to send it back to Avira, then "Could not determine the package or source package name"

The hardware seems OK - I've replaced the Win 7 HD with a Ubuntu 14.04 HD. No problems.

I'm running out of ideas. Thanks in advance for any help ... Read more

Answer:Boot always into repair mode - Can't get safe mode

First thing first, there has been a problem with AVG recently. So, try uninstalling it (if you have it)Windows 7 stuck on "starting windows" screen, there is a method to uninstall when safe mode doesn't boot

Then if you still have a problem see if this will help you (your two motherboards are similar but can never know): Make Windows 7 bootable after motherboard swap

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Hello everyone,
I was following your advice "on READ AND RUN ME FIRST before asking for support and I got stuck. Well my computer will not go in to normal or safe mode. I had all the programs installed and ready to go. I even followed the instructions to use msconfig and enable safeboot and click ok then restart and then no startup??
I get the message that "we are sorry for the inconvenience but windows did not start sucessfully. A recent hardware or software change might have caused this. If your computer stopped responding........choose last known configuration to revert.......that worked." (tried it and did not work)
I can get in to the windows recovery console but I do not know what to do there.

My first computer specs. Compaq Presario S4210NX with an Intel P-4 operating at 2.8GHz.
512 MB of Pc2700 ram installed (not original stick of 256MB)
old school IDE hard drive
onboard video
PCI sound card from creative
WinXP Home SP1
additional information available upon request.
Thank you in advance. PS I am using my gaming computer to write this.

Answer:can not boot to safe mode or normal mode help!!

From the Recovery Console you may be able to do the below.

Access the C drive bby typing C:\
Then enter the following commands:
attrib -r -s -h boot.ini
edit boot.ini

Then edit the boot.ini file to remove the /safeboot option. Then save the boot.ini file. Then reboot the PC. If this works then run the below command from a command prompt window to reset the file attributes for boot.ini

attrib +s +h boot.ini

Do not use safe mode anymore if you are working on running the READ ME. Just do everything in normal boot mode.

Note: If you get an error about not "unknown command edit" when trying to use the edit boot.ini command, use c:\windows\system32\edit boot.ini

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Hi, I have a Satellite S6100x. I downloaded some programs that gave me a lot of pop ups so I did a malware removal, then did a system restore and now I can't do anything, can't get into safe mode, when I try normal mode I get the blue screen with "Stop C0000135 Program can't start because %hs missing from your computer. Try reinstalling the program to fix this." Obviously I can't install or change anything if I can't get into safe mode. If I hold the 0 key down while I boot, I can get to the restore partition which will destroy all my data, there is no option there to fix safe mode. Before I checked out the restore option, which I cancelled, I had two normal boot options available, one said Windows 7 and the other said Windows7,Vista,etc. I had installed a partition with XP on it a long time ago. Now I only have 1 option. Is there any way to load whatever is missing to the hard drive when you can't get into safe mode? When I checked the Toshiba Site for this error code, it asked if I was having problems with the cooling. I had to replace the hard drive on that computer before it was a year old. I am using an Acer that is twice as old as the Toshiba to send this post. thanks.

Answer:can't boot in safe mode or normal mode

Are you able to run this?

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:

Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
Click to expand...

Select Command Prompt
In the command window type in notepad ... Read more

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And a serious thank you in advance to anyone willing to chime in on this issue.

I recently attempted to install Norton Internet Security 2005 and had the installation crash on me. When the computer was turned off and on, I attempted to boot the computer in safe mode to try the installation without any other services or applications running in the background. I used the Windows installation cleaner to clean out the previous installation and tried to re-install. It fails each time and now -- to make things worse, it appears that my computer will not run in normal mode. When I 'msconfig' and select Normal Mode and restart -- the computer still boots in a safe mode.

This is making things exceptionally difficult, as it appears my DSL setup is gone (when I try to log on, I get a DUN does not exist or could not be created message) and I have no way to connect to the internet. When I try to configure my broadband DSL, I cannot select "configure broadband with password' - as it is greyed out and unselectable. The only option I can select is the 'dedicated broadband connection' -- which I do not have.

I'm assuming that this problem is caused by the safe mode startup -- for when I try to work at configuring the connection, it tells me it cannot do so because certain services are not loaded (such as help and support, etc).

Can anyone help me get back into normal mode?

Thanks again,

Answer:In safe mode -- cannot boot normal mode

Welcome to TSF.

Have you tried hitting the F8 key to get the menu for Normal Mode? If not, restart and hit the F8 key repeatedly until a menu shows up. Then choose Normal Mode.

I highly advise you not to install NIS 2005. It's very unstable and causes lots of problems.

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I am unable to use on my Windows 7 Startup (Notebook NB520), the system's uninstall program to uninstall - a malware/virus.

I have searched on various forums for help and have tried running the malwarebytes anti-malware program which reported the virus files and according to the program has removed them. However I am still unable to uninstall

I found another tool ComboFix but this requires me to run Windows 7 startup in 'safe mode'.

I have 2 questions:
How to I invoke safe mode boot of my notebook?
Has anyone successfully remove or uninstall

Many thanks in advance.

Answer:NB520: Windows 7 Startup - how boot in safe mode boot and uninstall failure

As far as I know ?Safe mode? option is available if you open ?Advanced boot options? and you can do this if you use F8 at start-up. Have you already tried it?

Power your notebook on and press F8 several times.
To be honest I don?t have experience with this ? but if you will be able to start notebook in safe mode try to roll back OS few days back to see if the problem persists.
It helped me to fix one similar problem.

Check also
maybe it will help you.

Good luck.

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#1 Hi, basically this probem arose from nowhere. I came back from holiday 6 days ago and my pc took longer than i remember to boot. Only till i realised the next day and day after it was getting longer and some times not loading past the 'Windows' screen. Each time when it hasn't loaded fully, I turn it off and re-boot pressing F8 to get up safe mode, which doesn't work at all.
It gets stuck on '/avgdiseh' doesn't load past and will stay like that till turned off. Start up repair does absolutely nothing, it asks to do System restore which then errors and reboots, if i press cancel it stays on the 'Scanning' screen for hours.. (8 hours today)

#2 I've now seemed to run into another problem trying to boot from my CD drive. First time I loaded everything correctly got to 'install windows' screen clicked start up repair which did nothing. Ever since that windows won't detect my CD drive even though it opens and did read CD's.(watched a film on it the other day)

I've looked online and other people have had the same problems and clearly i haven't found a solution yet. I've tried cleaning the inside of my case, double checking connections, changing boot options. From what i've read its either a failed HDD, failed RAM (, or failed CD drive in the case of my second dilemma)

I'm just curious as to whether anyone can pin point what the problem is. If its an easy fix or whether it is possibl... Read more

Answer:Windows wont boot past Start up Screen, and won't boot safe mode

it's the one following avgdiseh that is the problem

d/load and run the h/drive makers diagnostic utility on the h/drive

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Whats going on guys,
I have a Windows XP Professional Edition and i incurred a spyware virus on my PC, so i made a dumb decision by running MSCONFIG and changing my SAFEBOOT option, I did this because previously I couldn't even get into Safe Mode, it would load the files on the screen

and my CPU would reboot, i even tried the other Safe Mode options (command prompt, networking, etc.) I still couldnt accomplish logging into a Safe Mode. But I could still log into Windows Normally.

BUT Now (after changing my SAFEBOOT option in MSCONFIG, thinking i couldnt log into Safe Mode that way), I cannot even log into Windows XP (PERIOD.) Normally or via Safe Mode, Last Known Good Configuration, or any-other way. My CPU loads up and once it reaches the Windows XP Splash Screen it appears to be normally loading, then my screen goes blank and my system reboots, It reboots in an endless loop, i could leave this sucker on for a whole month and it would still be in an infinite boot loop between the start-up of the CPU and the Windows XP Splash

my problem is similar to this guy's


Before I get any suggestions....

Yes, I have a Windows Xp Recovery CD that i created using an .ISO image burning application.
Yes, I tried chkdsk /r
Yes, I changed by boot configuration in the Recovery Console using BOOTCFG. I'm aware the problem was ... Read more

Answer:XP won't boot past Splash Screen, wont boot in Safe Mode.

First thing I would do is back up your important Data now.

You don't reinstall XP from the recovery console?


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I recently have been infected with a Trojan style virus. Whenever I boot up my computer in Normal mode or Safe Mode I can not do anything. My wallpaper is there, but I cannot: Right-Click desktop, open Task Manager, or see my toolbar. When I try to open the Task Manager I get a message saying the administrator has locked out that feature. The same thing goes for safe mode.

I made a BART PE boot disk with the lastest McAfee Virus Scan tool off it. The tool found many viruses and removed them. I have run the scan multiple times and have found viruses but now when I run it I don't find any.

What should I do so I can boot my computer?
I know you get a post a minute about viruses and I thank you for your help.

Answer:Trojan Virus Dettering from Normal Boot up or Safe Mode Boot up

Welcome to Major Geeks!

I'm sorry but we cannot help you if you cannot at least bootup, login and then run programs especially if Task Manager is also disable. And when you add to it safe mode does not work either.....well it just leaves us with only one or two options.

1) You can post in the Software Forum and try to do a Repair if you have your CD.

2) You need to reinstall and again you will need your CD or a factory recovery CD or partition

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I have in my possession a hard drive with Windows XP Pro 64-bit. The OS resides on an NTFS file system partition of half of a 500 Gig hard drive. It is part of a custom built system and has had only been formatted once. This installation has been active for about six months. It did encounter a virus which infected the System Restore files and thus were cleared via safe mode. Since that time Safe Mode has been inaccessible. Consistently stopping at the acpitabl.dat file.

However, when booting Windows normally, the system boots with proper speed and with no apparent issues and continues to work for days on end.
It is only when booting into Safe Mode that any issues become apparent.

I am curious as to any solutions this fine community may have to offer. I received great information from the Hardware group and hope for the same here.

System hardware includes:
AMD Phenom Quad AM2+ Black Edition
Gigabyte MA790GP-UD4H
G.Skill Memory
Corsair 1000W PSU
Windows XP Pro x64

Answer:Safe Mode Boot Failure, Normal Boot Successful, Interesting.

Ignore the O/S, Worth A Look.Louis

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After 2 wipe and re-installs vista still will not boot to normal mode. I just am so lost on what the problem could be, any help would be greatly appreciated.

Answer:After 2 Clean re-installs vista still won boot to normal mode but will boot to safe M

at what point exactly does the pc fail to boot? loading bars? does it bluescreen? reboot? we need much more info to help

there is a way to turn off the loading bars so we can see whats going on behind if thats the case , then you can let us know exactly whats written on screen when it [email protected] out this may help us determine which driver is loading and causing the crash

click start / all programs / then acessories and select run

type msconfig and hit return

click the BOOT tab

check the "os boot information" box

check "make all boot setting permanant" hit apply then ok

obviously you can do this in safe mode

then boot into windows and watch , take a pic if you have too

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I left my computer asleep. When I awoke it, it froze up, so I restarted it and it told me I had a disk boot failure, insert boot disk.

If I reboot, and press f8 to get a boot menu from the bios, I can select the drive that has windows on it.

If I do not intervene beyond this, it will boot to windows, but as soon as I login, it will show the task bar, but that's as far as it gets. The mouse will still move but beyond that I have no control, left or right click, ctrl, alt, del. Etc. The one light on the front of the case that usually blinks, remains on solid.

Sometimes after this stage if I reboot (with the button on the case), the drive that contains windows will not be recognized by the bios. It will simply say that sata connection is empty.

If I power the computer off, and wait a few seconds and turn it on, the drive will be displayed again. I then can press f8 to get the boot menu, and select the right drive, and this time I will press f8 to get the windows boot menu. I can select safe mode with networking, and boot up. I have been using windows on safe mode for over an hour and it runs fine.

I have run MSE, as well I downloaded AVG free, but I can only use the command line version in safe mode, which I did.

I am not sure what to check here. I was thinking the hard drive was failing, but then why am I able to run on safe mode for so long? Boot sector virus? Some other virus? What should I look for, and what can I do in safe mode, a lot of choices are dis... Read more

Answer:Disk boot failure, can launch to safe mode through boot menu

I would first Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

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Hello !Yesterday, I did an update of the drivers and BIOS on my 20C600JHFR. Then I looked into the BIOS to see if there was any change or any new options.I saw that "safe boot" was disabled.As I only have Win 7 and an Ubuntu 14.04LTS  installed, both of which are signed, I decided to turn this on and give it a try.I was deeply surprised to see that Win 7 did not want to boot (it complains about a missing file, giving a path which is a mile long). Ubuntu went fine by the way ...Could you please tell me why this happens ? And what to do to remedy the problem ?Thanks a lot for your help !P.S.: The hard disk drive has been replaced and the laptop came back with a new bare install of Win 7 and EFI/GPT scheme installed. All I did was to downsize the Windows partition to free space for Ubuntu.


Go to Solution.

Answer:E540, BIOS 2.19 : Unable to boot windows in "safe boot mode"

By "safe boot" do you mean Secure Boot?  I wouldn't expect Windows 7 to boot in secure mode.

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Good evening, one and all. I will try to include as much relevant info as possible:

trying to fix a toshiba satellite a135 for a friend. has vista (version unknown), and i have no idea if it has any SP, as I have yet to be able to get it to boot in anyway to a desktop. have not been able to get it to boot past the loading animation/copyright splash (goes to a blank screen instead of the desktop). safe mode /w networking was failing on a .sys entitled AVGIDSEH.sys. google got me to here: I made the USB version of the Rescue CD and changed all AVG*.sys to .bak as directed. thinking there was 6-7 files renamed in the specified file path. tried to reboot, still no advancement. did safe mode w/networking again and it now locks up at crcdisk.sys. at this point, i popped in a hiren's disc and got it to run Startup Repair since I don't have any kind of Vista disk laying around. I initiated the attempt about 2.5 hours ago and it doesnt look like its doing anything. i see no hdd activity lights and the progress bar looks like more of a sliding progression bar than one that is actually moving forward in progress.

really, really trying not to reformat. (she needs this due to academic papers she doesnt have backed up anywhere else, plus the standard media (music/pictures/etc)

also, when do I throw in the towel and attempt to cancel Startup Repair. I see a number of topics on the internet where SR s... Read more

Answer:Vista cannot boot, locks up on crcdisk.sys in safe mode boot attempt

ok sitrep: went to bed, woke up, Startup Repair is still running. Tried to cancel it, got a notification of "The current repair option cannot be cancelled". Does this mean its actually doing something or am I just wasting my time letting this run?

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If I could get to a normal boot, I could run the usual suite of anti-malware software. But I can't get there. And when booting, my keyboard is blocked (it works fine mechanically) so I can't change the boot approach or launch Kaspersky.

Attached is the FRST.TXT file. At least I could run that.

What should I do next?

Answer:Can't boot into safe or normal mode, keyboard doesn't function during boot

Hi and welcome to the forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for this issue on this machine!
The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
If you don't know, stop and ask! Don't keep going on.
Please reply to this thread. Do not start a new topic.
Refrain from running self fixes as this will hinder the malware removal process.
It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to nece... Read more

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