Computer Support Forum

Anti-virus causing internet not to work!

Question: Anti-virus causing internet not to work!

Hello Eveyone, this is my first post on this forum and by what I see so far it is much better than the forum that I am currently a member of when it comes to tech support.

I am pretty well versed in computers and I do a lot of work on them as a side job and every now and then I run into some issues when working with Vista (surprise!)

Well this is my problem..

I have a friends computer and it has windows vista home standard on a compaq laptop.

He had some issues that needed taken care of, registry, defrag, a little disc cleanup etc.

Well when working on it I noticed that there was no anti-virus software. So at this point remember the internet is working just fine with Internet Explorer.

Well I installed avast! and when I did, the internet no longer worked, so I uninstalled Avast! and now the internet works again.

So then I installed Eset NOD32 smart security and now the internet does not work again.

So I decided to test the internet connection and it says its connected fine and I can even do windows updates but I can not access any pages through internet explorer. So then I installed firefox and even with the antivirus uninstalled I can not get internet with firefox even when I can get it with IE.

So something is happening when I install an antivirus that is making IE not work. Also, for some reason, Firefox does not pull a page up even when I imported all settings, etc. during the installation from IE.

Any suggestions to this?

Thanks for anyones help!

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Preferred Solution: Anti-virus causing internet not to work!

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Anti-virus causing internet not to work!

It might be an Active X in internet exployer. In internet ex. go to tools,internet option,programs Manage Add-ons. Be shore to read the top of that box in Manage add-ons. That fixed it for me over a year ago.

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Hi Tech Guys,

I don’t usually have problems using my laptop but recently I’m experiencing this weird case where at some point of the anti-virus scan, my laptop will unexpectedly shutdown thus not completing the scan. I’m also experiencing frequent random shutdowns over the last month.

A week ago I noticed that my AVG free 8.5 scheduled everyday scan was not being completed. I usually leave my laptop open and running before I go to work in the morning. The everyday scan is scheduled at 12noon and upon returning home, I’m always surprised to see my laptop shutdown-ed. When I hit the power button, the screen will say something like the system experienced unexpected shutdown and I will just choose the start windows normally option.

I then decided to change my anti-virus program to ESET Smart Security 4 free trial (and will eventually buy it depending on its performance) but I’m still experiencing the same problem.

Earlier today, I also decided just to run nothing but the anti-virus program and at around 86% of the scan, my laptop suddenly shutdown. So I’m guessing it is something being detected by the anti-virus program but cannot be cured/removed just by a normal scan.

By the way my laptop is HP Pavilion dv6000, Windows Vista Home Premium 32-bit OS, Intel Core 2 1.60 GHz and 1G RAM. Below please see the HJThis! Log.

Any help would be greatly appreciated on this very annoying and troublesome bug. Thank you very muc... Read more

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First of all i need to let you guys know that i am not very computer literate. So any technical computer talk may stump me. When i start my computer and log on to my account, i get a message saying that the module c:\windows\system32\guserohu.dll couldn't be found, i scanned my computer with ad aware and managed to detect one by the name of win32.adware.virtumonde/c.

After i removed it and restarted my computer, i get the same kind of message but this time it isn't guserohu, it's now c:\windows\system32\himesuvo.dll And another thing, my anti-virus software, windows live onecare, keeps turning off it's automatic update and after repeated turning the auto update on and on again for like 2 hours, the program closes. After that i can't manually start it. It says to restart my computer and i did, still keeps closing automatically. I'm fully convinced that it is a virus. i get pop ups on my internet browsers too, whether i am using internet explorer or google chrome.

But it is my fault, i was er.... downloading some ummmm "things" and my computer got infected :( . Also, i do not have a boot cd or windows installer disc. 1 more thing i have to add, when i first realised that something was wrong, i immediately scanned with windows live onecare (strangely it was working then) and removed 2 viruses, i can't find records of it in my onecare program and i don't remember the names. I did this before what i stated in the above paragraphs

Here are th... Read more

Answer:My anti virus keeps shutting down, convinced it is a virus causing it

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.


Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.


Please visit this webpage for download links, and instructions for running ComboFix:

* Ensure you have disabled all antivirus and antimalware programs so they do not interfere with the running of ComboFix.

Right click system tray icon > on main page click Change Settings > click Viruses and Spyware Tab > Tick "Off" radio button > Apply and OK.

Also either have to disable Firewall, or approve one of CF's files, or RC won't install for XP

Firewall Tab > Off > OK


Please post the C:\Combo... Read more

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I think the latest versions of E-Set Anti-virus and Internet Security are giving BSOD (Blue Screen of Death) in Windows XP. I just updated and could not boot into my Windows XP laptop. I googled and found out that many other people reporting the same problem (today). There is no information on E-Set's web site. The support plays the same old record.

The error code shown is STOP (0x0000006f, 0,0,0)

I could boot into Safe mode in Windows XP and uninstalled Nod32 and it started to work again.

Please if you also have a similar problem then report here, so that BleepingComputer guys (HJT ) can provide easy to follow instructions.


PS : After Bitdefender and McAfee, this is E-Set (if confirmed by many users) to cripple XP. Who is next?

Answer:E-Set anti-virus causing BSOD on XP

Hah...I almost installed a trial version of ESET today to try it out for a while. Glad I didn't.

But yeah, seems like the big-boys of the anti-virus world are having a lot of problems these days....

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I have a problem that is far beyond my limited skills. One of our people has a laptop that has either malware or a virus infecting it. Two symptoms are present: first, when using firefox web pages get redirected to advertising or to unrelated google searches; second, the machine seems more sluggish than usual.

I have tried to download anti-spyware software (e.g. Spy Sweeper, CounterSpy, MalwareBytes, Superantispyware, PC Doctor) and nothing works. In some cases such as Counterspy and PC Doctor, the executable will run but the program will not update (and thus, not allow for a scan). In other cases such as MalwareBytes, the executable simply will not run.

I have run a Trend Micro anti-virus scan. It seems to detect something but it crashes before the scan can complete. The same thing happens with Panda Activescan. Last night, I ran Panda Activescan for over 8 hours. When I woke up, the scan had frozen at the 52% point and had found 1 infected file, which it didn't appear to clean up.

Anyway, I'd really appreciate any help.
Best regards,

Answer:HELP! -- Anti-spyware / Anti-virus doesn't work; malware crippling our machine

Uninstall all of the programs but Super Antispyware, Trend Micro and MalwareBytes AntiMalware.Find the MBAM.exe and rename it by right clicking on the file and choosing rename.Download the manual updates for MBAM from the link below. Double click on it to install. FOR USING MBAM:

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I have been using Comodo anti-virus and firewall as well as Spybot. A few days ago Comodo said it had found a virus (I was not running a scan, just surfing I believe) and I chose to quarantine it. At the time it looked like Comodo had just made a mistake which happened once or twice in the past on another pc I own. Unfortunately I can't remember what it found. Other than that alert a few days ago I have never had any problems until my computer suddenly started freezing or running extremely slow when Comodo begins at start up. When I try to run a virus scan it begins to update and then everything stops. It runs fine without Comodo running. Spybot finds nothing. I ran Hijack This and some entries seemed odd but I really wouldn't know. I tried to install malwarebytes and got an error that said to contact the company. The program started but I closed it. I have no idea what I have going on here and any help is greatly appreciated.

I use Windows Vista 64 Home Premium.

I could not run DDS which said it does not support my operating system.
I followed the instructions given to another member and ran OTS.

Thanks for your help.

Answer:Trojan causing anti-virus to malfunction?


I checked over the OTS log and there is no obvious sign of malware.

There are often conflicts with software on 64 bit systems.

We can run some further scans to make sure:

Please do the following:

Download TFC to your desktopClose any open windows.
Double click the TFC icon to run the program
TFC will close all open programs itself in order to run,
Click the Start button to begin the process.
Allow TFC to run uninterrupted.
The program should not take long to finish it's job
Once its finished it should automatically reboot your machine,
if it doesn't, manually reboot to ensure a complete clean
It's normal after running TFC cleaner that the PC will be slower to boot the first time.

Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
Restart your computer (very important).
Download and run this utility.
It will ask to restart your computer (please allow it to).
After the computer restarts, install the latest version from here.

Run the program (run as Administrator).
Allow it to delete anything it finds.
Post the resulting log.


Then run an online scan ( make sure your own security programs are disabled for this scan.)

**Vista users - right click on the IE icon and run as administrator

Using Internet Explorer or Firefox, visit Kaspersky On-line Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimiz... Read more

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Hi Guys,
I have an issue which is pretty annoying, every time I scan my computer with Panda Global Protection 2010, it found around 500 spywares. If I scan again 2 minutes after, Panda anti-virus still detect around 400-500 spywares. I don't know why it's doing this and how to make sure it doesn't appear again. The weirdest thing is at the end of the scan process, it says that neither viruses nor malicious software were found on your computer but you can see the 527 spywares/cookies in the report! Can you please let me know if you have anb idea what's causing this?

My Computer Specs:

Windows Version:
Windows 7 Home Premium

System type:
64-Bit Operating system

Processor version:
Intel ? Core (TM) i7 CPU 930 @ 2.80GHz 2.79GHz

Installed Memory (RAM):

Hard Drive Capacity:

Video Card:
Graphics card manufacturer: ATI
Graphics Chipset: Radeon HD 5700 Series
Dedicated graphics memory: 1024 MB

Sound Card:
Manufacturer: Creative Sb-X-Fi
Version 1.10.13
DirectX Version: 10.0

Manufacturer: Gigabyte
Model type: X58A-UD3R

Answer:Panda Anti-virus causing problem

Go with another great AV. Why not try Microsoft Security Essentials, at least for a test.You can easily go back. I do not think that you will, however.
You can see, if you truly have any virus.

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Recently I had problems with things(adware) which had attached themselves to my computer,(pop ups, modified toolbars, etc, and decided the best way to get rid was to do a system restore.Did this and installed Norton systemworks 2005, but now, thigs appear to be very slowed down.My system is Win98, and the computer has P3 processor (450Mhz), 64mb RAM(in properties, it says 65% recources availible), and 12Gb hard disk.Also, on the start up menu, there is Trend PC-cilin98. Could this also be causing a problem? Also when I istalled the Norton, it prompted me to install MS Internet Explorer(ver 6.0)from the files on the disc, which I did, but is my machine too out of date to support this?

Answer:Is Anti-virus software causing a slow down?

If you have PC-cillin running at the same time as Norton, this could be causing a slow-down. You should only run one anti-virus program at a time.

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I have been a Virus Hunter for more than 10 years... Through trial and error I have found ways to remove any virus manually; using various anit virus programs and or spyware removers. Not everything works perfectly... There are some very good antivirus programs you can use downloadable from Bleeping Computer. If "you"  the user have some knowledge in creating a CD / DVD from an *.iso file this will be so much easier for you... 
If you never have...  some rules to begin with....
1. Create a disk using a clean computer. (nothing worse than having your nusance (virus / spyware / malware) attach it's self to your newly created CD /DVD / USB stick)  
2. Find a CD / DVD / USB stick (*.iso type) creation software... some for free, Windows seems to have one I found other, or 3rd party sofware a bit better.  
3. Research the "creation" software nothing worse than using something that will "erase" a newly created CD / DVD if you don't learn how to "turn off" the softwares "Auto Load" feature...
4. I tell you to create on DVD or USB because if your computers' system will not "Auto Load" first from the DVD / CD drive it should load from the USB first (external USB CD / DVD might help here)  
5.  I am not here to get you to "buy" something just here to help...
Check out Comodo Rescue Disk.... download for free... What it does? It loads a Linux / Unix graphical interface program "Before" Windows has a chance to th... Read more

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I was referred to this board from the BSOD forum.

Reference thread: BOSD downloading virus removal tool and client registry error

This includes SFDT and error information.

Problem only occurs when trying to use Kaspersky Virus Removal tool. Kaspersky ISS comes up with no viruses, Defender empty, system restore didn't resolve problem.

TDSS killer found one malware, which was deleted and further scans confirm there were no threats.

My concern is removing any malware/viruses from my system, but I'm starting to wonder if there's a more serious issue since it only happens with this one program and nothing else.

Answer:Malware causing BSOD with anti-virus tool

Did a little advance work by running Malwarebytes full scan and came up with nothing.


Protection: Enabled
9/17/2013 12:14:51 PM
mbam-log-2013-09-17 (12-14-51).txt
Scan type: Full scan (C:\|D:\|E:\|F:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 317918
Time elapsed: 44 minute(s), 20 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)

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I'm using Windows 8, and have had Avira free anti virus for a few years now. Recently I started experiencing a problem: While leaving the computer unattended for a few minutes, I sometimes get a blue screen with the following error:
Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart it for you. (100% complete)

If you'd like to know more, you can search online later for this error: KERNEL_MODE_EXCEPTION_NOT_HANDLED (avipbb.sys)

It should be noted that while showing this screen and getting to 100%, the computer doesn't restart automatically - it just stays like that, and I have to manually reboot my computer.

I've tried uninstalling and reinstalling Avira - but it didn't help.

I also tried turning off sleeping and Hibernation (put them on "Never", including Hard Drive), but that also didn't help.

This blue screen appears about twice a day, and I'm afraid the frequent reboots will cause damage to the computer eventually.

I've tried Googling the problem, but was not able to find a solution that works for me.

I'd appreciate your help,


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A friend of mine told me to install Panda Anti-Virus, and since then my computers at rest memory usage is around 34-40%, which is far more than its usual 3-6% is this usual? I dont know that I like the at rest of 2 gigs of ram to rest at 40%...

Any information would be wonderful.



Answer:Panda Anti-virus causing significant memory usage?

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I am running Window 7 Professional on my desktop PC and have had ongoing problems with my McAfee Antivirus failing to run. They have remotely accessed my PC on numerous occasions and uninstalled and reinstalled the program but it keeps ending up failing
again. The last time they could not get the program to install at all and have advised me it is a windows issue. Is there a simple way to resolve this issue? I am not very tech savy.

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Hello,I seem to have contracted a virus or malware of some description that generates fake, "Your Computer may be infected" - type alerts in my Windows taskbar and attempts to install a fake antivirus onto my pc called XPShieldSetup.exe. It also causes advertising popup, though this is fairly rare (once or twice an hour, max).I am running Windows XP, Service Pack 3, and I have Trend Micro PC-cillin Internet Security 14 for antivirus software. I have also turned on Windows firewall, as per the instructions on this site.My antivirus program detects an infected file called C:\WINDOWS\SysNotifier.exe, and classifies it as something called "Mal_FakeAV-9". It Quarantines this file repeatedly, but it always comes back, even if I manually drag it to the Recycle Bin.I have run HijackThis and attached a copy of the log file it created.Thanks in advance for your help. Here is my hijackthis log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:27:32 PM, on 4/28/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16827)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:&#... Read more

Answer:Malware of some sort causing ad popups, fake virus alerts, trying to install fake anti-virus, etc -- HijackThis log attached.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resul... Read more

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Antivirus vanished! Can't install ANY new one!Can't access microsoft and any anti virus sites (thus i cannot download or scan my computer from there)I tried to install a copy of avast pro but the set- up immediately close after opening, i also noticed a lot of programs behaving like this just like the bandmaster game from e games and Grand Theft Auto Vice City( once i opened it, it immediately closes)Tried to install that in safe mode, but the computer does not start and reboots back into normal mode.This is the content of DDS logDDS (Ver_10-11-26.01) - NTFSx86 Run by neopc10 at 19:47:12.65 on Fri 11/26/2010Internet Explorer: 6.0.2900.2180Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.353 [GMT -8:00]============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\Common Files\Acronis\Schedule2\schedul2.exeC:\WINDOWS\System32\svchost.exe -k AkamaiC:\WINDOWS\system32\svchost.exe -k imgsvcC:\WINDOWS\Explorer.EXEC:\Program Files\KGB\Mpk.exeC:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exeC:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exeC:\WINDOWS\PixArt\PAC7302\Monitor.exeC:\Program Files\... Read more

Answer:anti virus banished.can't install any anti virus programs, can't acces microsoft and anti virus sites!!!...

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the ... Read more

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Hello. I recently sold a PC to a friend. It worked great. I've used it for about 6 months and had no problems. The people I sold it to said the internet worked for 3 days and then stopped working. everything else on the PC works fine but the internet does not. They called in a PC technician to look at it and he said the CPU was bad and that's why the internet didn't work. They are attempting to use a dial-up connection. So now they are trying to return it to me. anyways, I just find it hard to believe that the CPU could be bad if everything else on the computer works just fine. XP, Office, Games, etc. and I don't understand why the Technician would say that and put me in a bad situation. So if anyone can clear that up for me I'd really appreciate it. I've yet to look at it myself but I'm going to do that right now. Thank you

Answer:CPU causing internet not to work?

So-called PC technicians say some strange things, but if he/she said that I wouldn't put any trust in the person. More likely the friend misunderstood whatever was diagnosed.

You gave little information, so I'm going to assume that it is a desktop and "the internet" was by ethernet connection.

I would guess that it is the NIC that failed or maybe the network controller section of the motherboard. If the former a PCI NIC should work. If the latter a USB ethernet adapter may work.

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came home after a break off my computer and the keyboard wasn't working (computer left on, no one else touched it.) Keyboard was a microsoft wireless keyboard/mouse combo. Thought it had died (tho the mouse still worked). Went out and bought another MS one, didn't work, took it back and got a logitech laser wireless combo. Keyboard didn't work either. SPent lots of time on the phone with tech support at logitech. Still can't get anything on the keyboard to work. That's 3 keyboards. Turns out my keyboard worked on my son's computer (he has identical setup).

I run Windows XP home.

So I am suspecting something else is wrong--virus?? I update and run Norton regularly and have run it since the keyboard problem to see if there was something "new". Nothing there. Also run Adaware SE

Nothing seem to explain why my keyboard went haywire, and why I can't get another to work. They are all wireless that I have been trying. Don't have a corded one around any more to try.

Here are a 3 related/unrelated issues--the first one happened after the keyboard problem, the 2nd and 3rd predate by a while and I have just been ignoring them, so probably aren't related.

1. After doing some of the stuff logitech suggested, I know also get this message:
0xc0000033 failed to intitalize properly (i click ok and it goes away, sometimes pops up again, but then I haven't been using my own computer much lately)

2. I get this message on star... Read more

Answer:Virus? Causing Keyboard(s) Not To Work

Problem 2 (uuzvke.exe) does seem to trigger a switch. After some research, it appears that using HiJackThis (HJT) may cure your problem. Please follow the Preparation Guide Before Posting a HJT Log and then post your HJT in the HJT Board NOT anywhere else on this forum.Some side advice/notes:1. If your problem is malware related, the HJT Team member or designated helper should spot it and give you a cure.2. Please DO NOT alter your computer (install things, delete things, etc.) after posting your HJT log unless advised so by your helper.3. Please DO NOT make multiple posts to your HJT log post unless responding to your helper.4. The HJT Team and HJT Officials are rather busy here at BC, so it may take a few days for someone to get to your HJT log; however, once a HJT designated helper arrives you are in excellent hands, so please be patient and enjoy life in the mean time!

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So it seems i have some sort of virus. When i boot up my computer, nothing loads up. It says that I cannot find any wireless networks. Although somehow I have managed to connect to the internet. My anti-virus won't open, neither will my system maintenance. I can't add or remove programs, and pretty much no programs will open. Anything that I try to do to fix my computer will not open. Any suggestions? I even tried command prompt in administrator to start up my anti-virus, but that won't work either.(Moderator edit: thread moved to more appropriate forum. jgw)

Answer:Anti-virus won't open, system maintenance won't work, can't run anything as administrator, bad virus.

Are any error messages displayed? How do you know you have a virus? Can you find the executable for the anti-virus by going in through "My Computer" or "Windows Explorer"?

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was viewing web pages and all of a sudden got a virus its this anti virus program that must really b a virus it wont let me go on any webpages or run any programs.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 15:49, on 2010-01-10Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\internet explorer\iexplore.exeC:\Program Files\internet explorer\iexplore.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\HiJackThis\HijackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = - HKLM\Software\Microso... Read more web pages work and anti virus thing shows up everytime. HTJ link inside Help!

So I ran combo fix and it got rid of the virus but now on one account the IE doesnt work but all other programs have interner. WHen I switch accounts the IE works but gets alot of error messages. What else could I do?

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Hello, and thank you for your time. I think it all started with a virus that i have cleared up with help in the virus forum. I was directed here.

For some reason IE8 will open and then shut down with no error code. Just says an error occured and it shuts down.

When I try to run Malwarebytes program, it says error occured (Error Code CocreateInstance failed;code 0x80040154. Class not registered) as well as (run time error '372' Failed to load .control 'WebBrowser' from ieframe.dll May be outdated Make sure you're using the version of the control that was provided with your application)
I can get this program to run only if I use the downloaded .exe file for it. I have updated, and it still does not work.When i try to delete program from Add/delete programs it says this program is not installed, do i want to delete it from the list.

I can not uninstall IE8 from the add/delete in control panel as there is no option. When I try to install so it can update, it freezes. It does say that if i choose to install IE8, it can not be deleted because a Windows service pack was installed previously to my latest version.

If I go into c:\windows\ie i am able to open internet explorer but it looks like an older version that runs extremely slow.

any help you could provide would be greatly appreciated.

I am using a Fugitsu Lifebook series P1620

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.10.2
Run by Owner at 15:44:05 on 2013-01-14
Microsoft Wi... Read more

Answer:Ieframe.dll causing Internet explorer not to work??

We can remove IE 8 manuallyGo toC:\program files\Internet explorer folderDelete all the files and folders.Ignore if you receive warning messages.Browse to Connection wizard folder and manually remove the left over files.Ignore the files that gives access denied errorsRestart the PC,Download IE 8 from here it,restart the PC and internet explorer should work now but that will not help solve the malwarebytes problem.I'm sorry to say but I'm facing this issue on lot of customer PC's(only XP systems) with no actual fix.I have uninstalled IE 8 and this happens on IE 7 too.MBAM uninstaller,clean boot,reinstalling visual basic,creating test account,sfc /scannow,windows updates nothing has helped.I'm thinking of contacting malwarebytes tech team and see if they have a fix.See if this tool helps DownloadWindows repair toolExtract and launch the Repair_Windows.exe fileClick on Start repairs tab-click on Start check mark following options aloneReset registry permissionsreset file permissionsRegister system filesRepair Windows Firewall.Remove Policies Set By InfectionsRepair Winsock & DNS CacheCheckmark Restart System When Finished optionclick the Start button System should restart after repairTry installing malwarebytes now.

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I have some kind of virus that shuts down windows catalyst control center, and then after that more programs either can run or stop running.  I've ran Windows Defender, Malewarebytes, and at my last step of doing a system restore as this just happened 2 weeks ago or so and i just did that. 
Windows 8 HP AMD A8 QUAD 4 1.9 gz

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I can't seem to get rid of the Antimalware/Virus Alert! virus. I have run through the steps in the READ ME FIRST post and i can't even update the spyware programs because I have no internet connection. I have tried to connect to the internet wirelessly and plugged in and nothing works. I am writing from a different computer.

I am considering a reformat; but, before I do that, does anyone have any suggestions?


Answer:Antimalware/Virus Alert! Virus causing no Internet

What OS are you running?

Is it possible to download some tools, burn to a disc and then load them on the infected machine?

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The problem started about 3 weeks ago. I somehow obtained a virus entitled AntiMalware Doctor. After this, the main problem I was having was that Google Chrome would not open. I would click on icon, hour glass pointer would come up, and then turn back into regular pointer with nothing else happening. After running Norton Antivirus and MBAM, I though I was able to get rid of virus. However, each time I ran MBAM, another infected file would be discovered. Recently, I've been noticing that I've been getting redirects to Infomash and other sites when I click on a legitimate Google search result. Need help figuring out what is going on with my computer. I've attached the Attach.txt and ark.txt files discussed in the prep guide. Thanks in advance for any help.

Answer:Virus causing Google Chrome to not work and search redirects

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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I have had AVG quite a while now, I haven't had any problems with it, until today. It is not working and will not update. I am wandering if maybe, I should just uninstall it, and reinstall it. Any ideas on this?

Answer:Solved: AVG ANTI-VIRUS won't work!

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Another Primary School question how do Anti Virus software work to destroy viruses and can i plz have an answer that i can understand for an 11 yr old computer geek

Answer:How do anti virus software work?


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How to fix my problem?

Answer:my norton anti virus is out of work

it display that "Could not start scan. Scan engine returned error 0x20000058."

Please help!!!

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A couple of days ago i noticed that my antivirus had stopped working (avira Free edition) and i could not access any other antivirus websites I unistalled avira and downloaded windows defender onto a cd on another pc and installed it ok but it would not update on the internet. I did some searching on the net and think i must have a virus so downloaded superantispyware and malwarebytes, malwarebytes found Trojan.Zlob Trojan.Inject Trojan.agent Trojan.Ambler and removed them but when i scanned again found the same. Super antispyware found 1 Trojan.Also i can not boot up my pc in safe mode it just starts with the black screen then re-boots to windows I am running xp home service pack 3I Have Posted a New Topic in Virus, Trojan, Spyware, and Malware Removal Logs

Answer:Anti Virus will not work or update,Possible Infection ?

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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In this video , Sophos Senior Security Advisor Chester Wisniewski shows how a major web threat works, step by step. This video walks you through how malware authors use blackhat SEO to lure readers to download malicious fake anti-virus, and then demonstrates how fake anti-virus trick users into giving away credit card information.

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I believe I'm infected with some kind of mal-ware or virus on my computer, well technically my boyfriend's, but we share. It's been acting slow, any browser I seem to use, crashes, and the anti-virus (macafee) wouldn't work properly. It kept turning the firewall off, and finally after I installed malwarebytes, it wouldn't work at all, despite knowing that they shouldn't conflict. I ran malwarebytes and it came up with 824 various PUPs! I quarantined and immediately deleted them all. But then macafee didn't start, so my boyfriend freaked out and deleted malwarebytes, unistalled macafee as well and downloaded avast!
Today, I tried to run a scan with it, but it caused the whole computer to crash. I reinstalled malwarebytes, and did a scan and it found 13 new PUPs. I and my boyfriend would definitely appreciate some help from someone far more knowledgable in such matters than us. I've gotten help from you guys before with sparkling results on my own computer. So thank you, thank you, thank you.
It's Windows 7.
Here is the most recent log from Malwarebytes:
Malwarebytes Anti-Malware
Scan Date: 12/11/2015
Scan Time: 12:06 PM
Administrator: Yes
Malware Database: v2015.12.11.05
Rootkit Database: v2015.12.07.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Shadow... Read more

Answer:Browser keeps crashing/Anti-virus won't work- Win 7

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your desktop.NOTE. If you already have MBAM 2.0 installed scr... Read more

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I have used many scans on many different pieces of software but nothing has worked; my computer runs much slower; i get pop-ups but they arent in the usual internet explorer window so no pop-up blocker can stop them, they seem to appear just in a box but with no address bar... its hard to explain, i also do get the conventional pop-ups but ones tht always redirect me to ""; programs randomly crash and when i try to start them again they will not start. please help me get rid of the bugs in my computer, and restore it to its prime.Logfile of HijackThis v1.99.1Scan saved at 21:16:46, on 02/06/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16441)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeC:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeC:\PROGRA~1\Grisoft\AVG7\avgemc.exeC:\Program Files\Comodo\Firewall\cmdagent.exeC:\Program Files\KService\KService.exeC:\WINDOWS\system32\svchost.exeC:\WIN... Read more

Answer:No Other Anti-virus, Spyware Software Has Work

Welcome to BC You do have a lot of programs running, i would recommend keeping SuperAnti-Spyware, Commando Firewall, and AVG. Everything else you can uninstall. These programs aren't good at removing this infection because its hidden behind a rootkit. Download Combofix and save it to your desktop. It is important that it is saved directly to your desktopClose any open browsers.Double click on combofix.exe & follow the prompts.When finished, it shall produce a log for you.Post the ComboFix.txt and a fresh Hijackthis log in your next reply.Note:Do not mouseclick combofix's window whilst it's running. That may cause it to stall

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Hey im new here so i dont know if this is the right place to ask so im sorry if it isnt.
downloaded an avast exe file then whenever i open it the setup or exe file, it comes up then just closes automatically. then i tried opening it a few times again still the same thing happening. after that the exe file is gone!! so im guessing its a virus.

Answer:Anti virus setu wont work

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Up... Read more

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Please help. I have used various antivirus software programs and have found that I have an infected computer which was listed as C:\\windows\system32\mipamip.dll and could not delete it. I have tried to get rid of it on bit defender, ad aware, and house call. I have also used Kaspersky anti virus and have found that I have detected: riskware Mass-mailer software Running process: C:\WINDOWS\Explorer.EXE. and could not get rid of this one either

Please let me know what I should do to get my computer clean again.

Answer:Help Infected Computer Anti-virus Does Not Work

Hi jaf3100, first welcome to BC.I'd suggest one more scan with this SuperAntiSpyware run from safe mode,after installing and update.How to start Windows in Safe ModeIf no joy then please post a HiJackThis log.Follow these instructions >> Preparation Guide for use before posting a HijackThis Log and post that log HERE by clicking New Topic

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Well, I finally got Windows installed on my brother in-laws onto installing the programs.
Thanks to all that helped!
Now the question I have is what are the best compination of security programs that work well together. When I had a problem once with my old computer with viruses, I installed a bunch of anti-virus/spyware programs....only problem was that they seemed to compete with each other, each saying the other was a spyware and turn them off and not allowin access to the internet...needless to say it justkilled my computer. Since it was a REALLY old computer and it was already having problems, I just left it alone....I is sitting collecting dust.
Anyway, I don't want the same thing to happen to his computer, so I need some more help/advice.
Thank you all again,

Answer:What anti-virus and spyware programs work together?

Oh ouch! Installing more than one full-blown antivirus (AV) app is a no no. However, it is good to have some redundancy, as no one application is 100% ALL of the time. It is a good idea to have a single AV application installed, and back it up with online scans from, for example, Trend Micro or Bitdefender.

Antispyware programs are different. It usually doesn't do much harm to have multiple ones installed (and this gives you the same redundancy as above).

To get yourself set up with an excellent, redundant, and best of all FREE defense against both spyware and viruses, I HIGHLY recommend that you follow the instructions in the How to protect yourself from malware thread. This thread will recommend you to the best apps out there!

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My computer is a recent victim of Sasser worm virus. My internet connections were also affected by the virus so donwloaded FXsasser from another computer onto a floppy and used that to repair my computer. All seems fine with a couple exceptions: Norton Anti Virus will not give me any live updates and when I try to go to pages I get a "can not find site".

Hope someone can help. My subscription to Norton runs out on May 9 and I need desperately to renew it and also don't want to be without the protection.

Thanks in advance for any help,

Answer:Norton Anti Virus won't work properly

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Ever since windows protection suit came along, wont deny its my fault, no anti-virus programmes would work.

somehow i managed to get rid of it running CCleaner in safe mode...i think i dont see any of the pop-ups and fake exaggerated scans anymore but i can still see the desktop icon so im high on paranoia right now.

I've tried downloading Malwarebytes Anti-Malware, Avira, Avast, AVG, Super Anti Spyware, Spyware Doctor, and SpyBot.
non of these programmes will work either failing to install after download, after download setup will not open or like Malwarebytes Anti-Malware just wont open even after download and installation. [ i?ve run all these in safe mode too ]

My System Restore isnt working and task manager

i just recently downloaded Hijack this ... wont work

I know this is just rambling and not enough information to diagnose the problem but please tell me how to obtain it with layman directions

not very good with computers AT ALL!!!!
..but you already knew that when i said id downloaded windows protection suit

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Hi all,
This weekend I've connected to cable broadband. Now I know it's important to have a firewall and anti-virus software when using broadband, but unfortunately, I don't know much about using either.
I have downloaded BlackICE as my firewall, and Norman Virus Control for bug scanning.
My problem is this - the two programs seem to have slowed my system down considerably, to the extent where I'm sitting around for ages waiting for programs to open. The firewall also seems to be affecting the file sharing programs I'm using (Morpheus and WinMX).
I'm presuming there are certain functions that can be tweaked or turned off to improve the performance of my computer - but I don't know where to start. Any advice that could help me get my PC back up to speed and get my file sharers working properly would be very much appreciated.

Answer:How to work my anti-virus and firewall software

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Everytime i boot up firefox, everything loads fine. When i go to any sit other than my homepage, it hangs for about 1-15 seconds then loads.After running spybot, it cleaned up about 11 exceptions and it seems that it is running smoother. Id thought id post to see if anything else is present.ThanksLogfile of Trend Micro HijackThis v2.0.2Scan saved at 4:48:17 PM, on 8/23/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\msdtc.exeC:\WINDOWS\System32\svchost.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exeC:\Program Files\ewido anti-spyware 4.0\guard.exeC:\WINDOWS\system32\mqsvc.exeC:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exeC:\WINDOWS\system32\mqtgsvc.exe... Read more

Answer:Virus Causing My Internet To Go Slow

My internet is not acting like it should and i believe it is because a virus. I have done all the necessary prerequisites prior to posting my hijack file.Thanks, ErikLogfile of Trend Micro HijackThis v2.0.2Scan saved at 9:42:31 AM, on 8/30/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exeC:\WINDOWS\System32\svchost.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exeC:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exeC:\Program Files\ewido anti-spyware 4.0\guard.exeC:\Program Files\HPQ\IAM\bin\asghost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exeC:\WINDOWS\system32\mqsvc.exeC:\WINDOWS\system32\ctfmon.exeC:\WINDOWS\system32\mqtgsvc.exeC:\Program Files\iPod\bin\iPodService.exeC:\WINDOWS\system32\wuauclt.exeC:\Program Files\Sta... Read more

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ive looked at other possible reasons. ive done scans with my trendmicro, then i downloaded avg8 and scanned it then deleted it (cus it had conflict with kaspersky) i did a scan with kaspersky as well, as well as MBAM, and SAS.ive gone through every other possible idea. its not the internet, my neighbor uses the same and his is working fine.ALL I KNOW IS , when im playing certain games, *im not sure but i think maybe high cpu usage???* it will suddenly drop.all my other games are finewhen my internet drops because of the game, my modem still shows that im connected, and at the bottom right my local area connection is still connected.i read somewhere about it probably being ip?so i did the whole ipconfig, and it wouldnt config saying theres something attached that isnt working or something,i did the ipconfig /all /renew /release etc. NOW. my ip is okay i can post that here upon reply if it will help.also i got this when using HOUSECALL (that online trendmicro scanning thing) for malware, and i got thisMS08-061/MS08-063/MS08-066/MS08-067/MS08-068/MS08-078 -an error occurred while trying to retrieve more information about this vulnerability.there is currently no more information available.i also heard about it possibly being a router? to be honest i dont have a clue what that is, also could be my network card they say?Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:23:15 AM, on 19/02/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.1... Read more

Answer:virus causing internet dropping?

okay i have also scanned with my trend micro (the 1 that my brother baught) and with a-squared (to be honest a-squared 4.0 free caught 18 spyware and 6 virus's that the trend micro or mbam/sas didnt catch) just sayng tho,
i did the whole smitfraudfix, in safemode etc,

if it is my router, and it cant establish an ip for the game im talkn bout would i have to buy a new 1 ? i already looked into static IP's but the company here has everytyhing on lock down, i cant even find out my DNS IP cus the 1 in my comand prompts just matchs my gateway IP.

?? get back to me ^^

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I have contracted some sort of virus that has changed the color of my desk top, causing an error message to pop up when the computer starts and when I log onto the internet I get redirected and a message "Insecure internet activity. Threat of Virus attack" .I have run Spybot, Ad-Aware and Malwarebytes' Anti-Malware and noting helps.Anyone have any suggestions?JerryEdit: Moved topic from Web Browsing/Email and Other Internet Applications to the more appropriate forum. ~ Animal

Answer:Virus Causing Internet Problem

Here is my system scan.Deckard's System Scanner v20071014.68Extra logfile - please post this as an attachment with your post.---------------------------------------------------------------------------------- System Information ----------------------------------------------------------Microsoft Windows XP Professional (build 2600) SP 2.0Architecture: X86; Language: EnglishCPU 0: Intel® Pentium® 4 CPU 2.80GHzPercentage of Memory in Use: 41%Physical Memory (total/avail): 765.98 MiB / 445.36 MiBPagefile Memory (total/avail): 1873.61 MiB / 1606.25 MiBVirtual Memory (total/avail): 2047.88 MiB / 1921 MiBC: is Fixed (NTFS) - 37.21 GiB total, 30.56 GiB free. D: is CDROM (No Media)F: is Network (NTFS)I: is Network (NTFS)M: is Network (NTFS)P: is Network (NTFS)Q: is Network (NTFS)R: is Network (NTFS)\\.\PHYSICALDRIVE0 - WDC WD400BB-75JHC0 - 37.25 GiB - 2 partitions \PARTITION0 - Unknown - 39.19 MiB \PARTITION1 (bootable) - Installable File System - 37.21 GiB - C:-- Security Center -------------------------------------------------------------AUOptions is scheduled to auto-install.Windows Internal Firewall is enabled.FirstRunDisabled is set.AntiVirusDisableNotify is set.AV: Symantec AntiVirus Corporate Edition v9.0.2.1000 (Symantec Corporation) Outdated[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]"%windir%\\system32&... Read more

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I worked with Broni all day today and he was extremely generous with his time. My problems started about 10 days ago when I found the Vista 2012 Security virus on my machine. My AV quarantined the viruses but I had no internet. I ran the various fixes including Rkill and Combo-Fix and got my internet back a few days later. It was fine all week and then yesterday it went down again. Broni helped me through the following thread:
He helped me get my internet back and my system seemed to be running better than ever tonight. Then, after running the Mini Tool Box and aswMBR tools, the computer restarted and couldn't. It asked me if I wanted to go to a restore point and repair which I selected Yes to. It restarted, slowly, and I found that my firewall was disabled, my MBAL was corrupt or missing and my Avira Anti-Virus was shot as well. Scary.

Broni then told me to follow these instructions here:
I have begun to do that and will post the logs associated with the steps. I really appreciate anyone that can help me.

Answer:Please HELP me... Virus has knocked out firewall, Anti-Virus, MBAM and internet!

DDS Log:

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 1.6.0_26
Run by Todd at 22:52:16 on 2012-02-04
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.2036.1314 [GMT -5:00]
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:... Read more

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Operating system: Windows XP My friend is having serious problems with his computer. At first his computer all at once his computer started posting these messages that his computer needed to update his security or that his anti spyware was out of date (sorry he can?t recall anything out of the ordinary that he was doing to start this). Later his computer went into a restart cycle showing at first the blue screen of death for a couple of seconds then going blank it then restarting it goes up until his profile Icon appears and then it restarts again. In a flurry I said "Maybe its Internet driven. Take out your Ethernet!" ? and sure enough the cycle stopped however the messages or the alerts that he needed to buy this or that in order to free his computer of a virus were still going around. There are four messages that pop up 1 From the toolbar (from the Icon which opens to the security Center Your computer might be at risk Your anti virus software might be out of date Click this balloon to fix this problem (I realize this might be normal as his antivirus software probably is out of date)2 From the toolbar Updates are ready to install on your computer Click here to install these updates (Again normal looking ? however the computer is not connected to the internet so where would it get the update FROM?)3 Symantec Anti virus ? A rectangle with yellow background pops up from the tool bar Auto Protect is Disabled 4 was a Windows security Alert which popped up as it... Read more

Answer:Internet Driven Restart Cycle Virus [side Issue: Smitfraud (or Like Problem) -- Trusted Anti Virus]

Actually it is most likely that Smitfraudfix did fix the bad/fake pop-up seeing as # 4 on my list of popups is not showing up any more (the other three -more normal looking ones- still are showing up). So any suggestions for the restart cycle that is going on from the log?

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I am running a Winows Media Center OS, Pentium IV, 512 MB RAM.
"Windows Update is not activated" - that's what the Windows Security Alert indicates. I can't activate it, it gives me an error in the services window when I attempt to activate it (1058).
I use AVG antivirus. If I try to make a scan it won't work : it stalls at the start, saying "initializing........
I encountered a few pop-ups with ads, and sometimes the explorer quits unexpectedly leaving me with just the plain wallpaper on the desktop.

I followed the 5 steps prior to sending this report. I had a problem though : The PandaScan didn't work on full : at 90% it stalled at a specific "pv.cfexe]" file. I hit cancel and after I confirmed the cancellation of the scan the IE window just went blank and I had to close the task. So I have no Full Scan Report, just a Quick Scan Report (the Quick Scan completed succesfully). No Disinfection happened - not supported for the free scan...


ANALYSIS: 2008-09-10 08:49:42
Description ... Read more

Answer:Windows Update won't work ! Anti-Virus won't scan !

Hello, alpopa
Welcome to TSF

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:In the meantime, please refrain from making any changes to your computer.
Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
Finally, please reply using the button in the lower left hand corner of your screen.
Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" .

We need to create an OTViewIt ReportPlease download OTViewIt by OldTimer.
Save it to your desktop.
Double click on the icon on your desktop.
Click the "Scan All Users" checkbox.
Push the button.
Two reports will open, copy and paste them in a r... Read more

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Hey guys, first time here.

So recently, firefox has been crashing while i've been using it. It crashes pretty quickly. It crashes almost immediately when i visit certain sites, while on other sites like google, it crashes randomly. All the crashes occur less than 5 minutes in.
I attempted to ran anti-virus scanners like AVG free, malwarebytes, superantispyware, but none of them opened, or allowed me to run a scan. I used rkill to prevent firefox from crashing for awhile, but i know it's only temporary. I recently has the antivirus system pro virus, but their ads aren't popping up anymore

Any solutions?

P.S. I'm an idiot when it comes to ccomputers, so bare with me ;)

I'm working on the logs
Edit: It miracously is working fine at the moment. let's hope it lasts

Answer:Firefox crashes; anti Virus scans won't work

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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I haven't used this computer in months, but my family has. Four months ago I installed AVG 2012 free and have had Malwarebytes installed for a while. I got back home a few months later and I found that the anti-virus programs won't run at all. If I click, I see the loading icon then nothing. I tried to uninstall and reinstall AVG but I kept getting a very vague error message. I successfully uninstalled AVG in Safe Mode, but couldn't reinstall it. In the meantime, I see that my firewall is down, so I somehow successfully managed to install Microsoft Security Essentials. That won't run either, but I at least now have a firewall. I suspected malware, but I see no signs of it anywhere. No fake error messages, no new icons, nothing. A year or two ago I fought a pretty bad combo of a redirect and fake AV, but everything was fine after that. If anyone has any ideas, please help me out. Thanks. I run Windows Vista Home Premium 32-bit.

Answer:No Signs Of Malware, But Anti-Virus Programs Won't Work Either

First of all run AVG Remover to make sure all leftovers are gone: Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop. * Double-click mbam-setup.exe and fol... Read more

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My housemate was using my computer last night and suddenly there were quite a few porn and antivirus software popups. He ran Malbytes to get rid of the virus. This is the log file:Malwarebytes' Anti-Malware 1.38
Database version: 2411
Windows 5.1.2600 Service Pack 2

12/07/2009 1:39:41 PM
mbam-log-2009-07-12 (13-39-41).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|J:\|)
Objects scanned: 201923
Time elapsed: 48 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 26
Registry Values Infected: 19
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 48

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\gsf83iujid.dll (Trojan.Ertfor) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Zlob.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Ertfor) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Ertfor) -> Delete on reboot.
HKEY_CLASSES_ROOT\xml.xml (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\xml.xml... Read more

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I have done everything I know how to do to fix my problem, including following some advice from your website but I have had no luck. I hope someone here has a thought or two that may help out.PROBLEM:Either immediately upon starting Internet Explorer (or Mozilla Firefox) or after being online for hours, I will notice that all web pages take a long time to load. If I do a speed test on a site like, there is no decrease shown in either my upload or download speed. However, if I check on my Self-Healing Internet program from my IP it tells me that I have anywhere from 19 to 67 active internet connections. I have confirmed this information to be accurate by following advice and typing in NETSTAT from the DOS prompt.SYSTEM:Acer Aspire AST660 Pentium 4, 1.5 GB memory, 160 GB hard disk. OS Windows XP Media Center Edition Version 2002 Service Pack 2. Internet is Rogers Cable Express Hi-Speed (7MBps down, 512 kBps up)ACTIONS TAKEN/RESULTS: 1) First thing I did was contact Rogers, my Internet Service Provider and ask for help to see if it was a problem on their end. It is not. They said the problem could be caused by running peer to peer services, running a server from home and using newsgroups or newsreaders. I do none of those things.2) Next thing I did was eliminate as many potential problems as possible. I turned off all extra toolbars, closed anything on the Taskbar that wasn't needed, used a program to see the start up processes and using the list on this website I ... Read more

Answer:Unknown Virus Causing Internet Problems

Welcome to the BleepingComputer Forums. Since it has been a few days, please post a new Deckard's System Scanner which includes the HijackThis log. Please see Preparation Guide for use before posting about your potential Malware problem. Thank you for your patience.If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

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I recently tried searching something on my google chrome address bar and it redirects me to a search engine at
But when I go to directly and search it searches using google's search engine.
I thought this may be a virus so I scaned using antivir and there were 7 detections. I manually went to the folders containg each and deleted them. I could find 5 out of the 7. I could not find the ones called "setup.exe"
I think these may be the problem. I attached the report and will paste the hijackthis log below. Thanks in advance!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:18:04 PM, on 6/10/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16766)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\ooVoo\ooVoo.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
C:\Program Files (x86)\Symantec AntiVirus\VPTray.exe
C:\Program Files (x86)\PowerISO\PWRISOVM.EXE
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\Java\jre6\bin\javaw.exe
C:\Users\Rohini\AppData\Local\Google\Chrome\Application\ch... Read more

Answer:Laptop VIRUS causing problems with internet!

I could not attach the report for some reason. Here it is:

Avira AntiVir Personal
Report file date: Friday, June 10, 2011 11:53

Scanning for 2751775 virus strains and unwanted programs.

The program is running as an unrestricted full version.
Online services are available:

Licensee : Avira AntiVir Personal - FREE Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows 7 x64
Windows version : (plain) [6.1.7600]
Boot mode : Normally booted
Username : SYSTEM
Computer name : ROHINI-PC

Version information:
BUILD.DAT : 31823 Bytes 4/1/2011 18:36:00
AVSCAN.EXE : 442024 Bytes 4/1/2011 21:07:43
AVSCAN.DLL : 46440 Bytes 4/1/2011 21:07:57
LUKE.DLL : 104296 Bytes 4/1/2011 21:07:53
LUKERES.DLL : 12648 Bytes 2/11/2010 04:40:49
VBASE000.VDF : 19875328 Bytes 11/6/2009 14:05:36
VBASE001.VDF : 13342208 Bytes 12/14/2010 20:15:47
VBASE002.VDF : 1950720 Bytes 2/9/2011 20:15:47
VBASE003.VDF : 1980416 Bytes 4/7/2011 15:51:14
VBASE004.VDF : 2354176 Bytes 5/31/2011 15:51:22
VBASE005.VDF : 2048 Bytes 5/31/2011 15:51:22
VBASE006.VDF : 2048 Bytes 5/31/2011 15:51:22
VBASE007.VDF : 2048 Bytes 5/31/2011 15:51:23
VBASE008.VDF : 2048 Bytes 5/31/2011 15:51:23
VBASE009.VDF ... Read more

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A couple of days ago, my Dell laptop computer wouldn't connect to the Internet. (I my computer connects to the Internet via a cable and not WiFi.) I call my ISP and the computer guy said it had nothing to do with the modum or the signal, and it was probably my computer. I have a mini computer (the one I am using now) and hooked it up to the cable and all appeared to be working well. I took my computer to a computer repair shop, and the guy said it was a virus. He also said that I had to back-up my computer, basically wipe-out the hard-drive, reinstall Windows 7 and then re-install everything back.

My questions are: 1. Can a virus cause a computer not to connect to the Internet and 2. If so, is there anything that I can do to get rid of the virus other than back everything up, wipe-out the hard drive, reinstall Windows and then put everything back? I use EST NOD32 virus protection and feel that this is a good program. If there is a virus on my other computer, I wonder why EST NOD32 didn't pick it up?

Thanks for any and all suggestions.

Answer:Virus Causing Computer Not To Connect to the Internet?

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I have my friend's computer and I ran Malwarebytes and Nod32 on it and it found 30 Malware and 6 viruses. It cleaned them and I ran it again and it was clean. However, now I cannot connect to the Internet. When I plug the network cable in, it shows "Acquiring network address" and has been doing that for 10 minutes now. I have tried different cables and different network cards, so I know that's not the problem. Also, I am typing this up, so I know it's not my Internet provider.

I also attempted to reload the drivers for the original (on board) network card but it locks up when it tries to install.

Answer:Virus causing lost internet connection?

Also, when I plug the cable into the onboard card it shows it connected and it DOES acquire an address, it just won't let me get on line.

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I was downloading a screen saver to my Dell Laptop and got a trojan alert. I removed it ( I think). I used zone alarm and windows firewall with a netgear wireless connection. Ran adware and spybot and removed all detected. Now I can not reach the internet. I have tried reloading netgear - tried a direct cable connection and tried dialup. Something is blocking the connection. I have turned off zone alarm and xp security. Still nothing. Any suggestions would be appreciated.

Answer:virus causing internet connection problem

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I don't know if this is connected to a problem I had very recently or it's an entirely new one, but I started having problems when booting my PC. I ran it in safe mode and ran ewido, which found some corrupt files. After removing them I was able to get to my desktop as normal, and from there I ran S&D, AVG, and Activescan. All of these programs detected problems but unfortunately somewhere along the line I lost my Internet connection. I loaded up a winsock restoration program which didn't help, and spent a long time on the phone to my Internet provider last night trying to connect, but something appeared to be blocking it everytime. As the computer also freezes at random moments I'm assuming it must be virus-related.

Here are my Ewido, Activescan (I then deleted all the files it suggested), and HJT reports. Thanks for any help you can offer.

ewido anti-malware - Scan report

+ Created on: 10:50:10, 05/02/2006
+ Report-Checksum: 3BD29010

+ Scan result:

D:\System Volume Information\_restore{4C80EE0A-7B79-43B7-8E4B-2654EA0A91F9}\RP6\A0002095.exe -> Adware.CashDeluxe : Cleaned with backup
D:\System Volume Information\_restore{4C80EE0A-7B79-43B7-8E4B-2654EA0A91F9}\RP6\A0002096.dll -> Adware.CashDeluxe : Cleaned with backup
D:\System Volume Information\_restore{4C80EE0A-7B79-43B7-8E4B-2654EA0A91F9}\RP6\A0002097.exe -> Adware.C... Read more

Answer:Virus causing boot and Internet problems

you don't appear to have a firewall, even if you have a router you still need
a software frewall, downlaod the one from the link below!

Filseclab Personal Firewall Professional Edition
you also don't appear to have an anti virus programme, download, install, update and then run a full scAn with anti vir link is below!

Download the pocket killbox

* Click here for info on how to boot to safe mode if you don't already know

* Now copy these instructions to notepad and save them to your desktop. You
will need them to refer to in safe mode.
* Restart your computer into safe mode now. Perform the following steps in
safe mode:

have hijack this fix these entries. close all browsers and programmes before
clicking FIX.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Search Class - {08C06D61-F1F3-4799-86F8-BE1A89362C85} - D:\PROGRA~1\NEOSTR~1\SEARCH~1.DLL (file missing)
Double-click on Killbox.exe to run it. Now put a tick by Standard File Kill.
In the Full Path of File to Delete box, copy and paste each of the following
lines one at a time then click on the but... Read more

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Speed test results:

Hey guys, so I built a new gaming PC and Ive noticed that when I try to surf the net in Chrome, having more than one tab open causes problems.
So I have one tab open, but when I go to another website using another tab, it will either take a while to load and give me a stripped version of the website (white background, images aren't loaded) or it just takes too long to load and times out. I have another pc and the connection is solid and fine on that one.
So I ran AVG 2014, Malwarebytes, CCleaner, and and Advanced System Care on my computer. Only Malwarebytes picked something up, finding 15 threats, all from something called Spigot. So I quarantined them. Also went to configure startup menu to disable some of the spigot stuff.
Restarted my computer, opened Firefox and still having the same damn problem, also internet connection is getting slower. Also saw that random search engines were added to the Search Engine list on the Firefox toolbar. (Yahoo, Bing, Ebay and Amazon.)
Can someone please help me?

Answer:Spigot virus causing slow internet

Hi there,
To remove "spigot toolbar" from your system follow these simple steps:
The "spigot search settings" is another file you could remove from "add and remove programs"
To removing "spigot" from Chrome follow these steps:
In Firefox you would need to type "about:config" on your Firefox URL and press enter, then click on "I'll be careful I promise", type "spigot" or "MyBrowserBar" or "Dealio Toolbar" on the search box underneath the URL, then reset all strings with "spigot" or "MyBrowserBar" or "Dealio Toolbar" - right click and choose "reset"
Hope this helps

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Original Post: Hello all, thanks in advance for any help you may be able to provide.

I came home from work two days ago, to find that my computer was infected with a virus causing fake anti-virus warnings, opening internet explorer windows linking to buy fake antivirus software. I ran Malware bytes and AVG antivirus, and thought the problem was gone. Since then, however, my computer can't connect to the internet, as it's saying that my local area connection has is disconnected. I'm using my roommate's laptop plugged into our dsl modem, so the internet, and ethernet cable, are working. I've since run malwarebytes, ccleaner, spyware doctor, and uniblue registry booster, but nothing has fixed this problem. Now, whenever I try and run AVG antivirus, I get the blue screen of death with the following message: "Driver IRQL Not Less or Equal 0x000000D1 (0xE21F5000, 0x0000002, 0x0000000, 0xF3428E85).

When I run ipconfig /all, it says the media is disconnected for all 3 adapters that appear. As far as I know, nothing new has been installed or downloaded other than updates for AVG, Malwarebytes, and Divx, before the internet went away.

According to my system properties, I'm running Windows XP Pro Version 2002, Service Pack 3 on a Gateway GT5220 AMD Athlon 64 x2 Dual Core Processor 3800+, 2.01 Ghz, 1.00 GB of Ram.

Any advice or help is greatly appreciated. I'll run and post any scans needed, but please remember I cannot connect to the internet from my pc.


I h... Read more

Answer:Virus causing BSOD, and no internet connection?

Hello and welcome to Bleeping Computer. Sorry for the delay the forums here at BC are alwaysvery busy and we do are best to keep up. If you no longer require any help could you let me no please, so this topic can be closed.My name is Syler, I will be helping you to solve your Malware issues. Whilst I am helping you, I wouldbe grateful if you would note the following: Please do not run other tools or scans unless I ask you to and follow all the steps I give you, in order.
If you don't know or understand something, please don't hesitate to say or ask before you proceed with my instructions.
Please continue to work with me, until I tell you your machine appears to be clean. Absence of symptoms does not mean that everything is clear.
If I do not hear back from you within 5 days of my last post, then this topic will be closed.First I would like to see a new log since alot could have changed since your origional post.Download random's system information tool (RSIT) by random/random from here and save it to your desktop.Double click on RSIT.exe to run RSIT.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)Thanks

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Hi there guys,

Let me start by saying that I have gone far and deep investigating my ISP on a potential slow net issue. We have found it is 100% definitely NOT them. We have 3 other computers and my phone that all have no problems, only this one is producing the random VERY slow (latency speeds of up to 9000ms) internet.

I ran a Malware Bytes scan that shows a Hacktool-Wpakill virus onboard. (2 of them actually) and a few RiskTools. I deleted them but I still get these bad drops in speed whilst all other computers do not have the slow speed.

Anyway, I am really stumped and I have the script below for your convinience.

I thank you in advance!!

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16457 BrowserJavaVersion: 10.9.2
Run by Luke at 0:27:53 on 2012-12-20
Microsoft Windows 7 Professional 6.1.7601.1.1252.44.1033.18.8152.4764 [GMT 0:00]
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32&... Read more

Answer:Virus randomly causing slow internet.

Is my case really boring or something? I mean, people make a topic then get a reply straight away. I've asked for help on more than one forum with the same reaction. I know I only posted this yesterday, but I can already tell without a "bump" it will go to the back of the pack. I also appreciate you guys do this as a hobby in your own free time, but I'm sure you would be bummed and feel sympathy for an avid internet and PC gamer whom is receiving 9000+ ms latency every 2 hours!

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My first and biggest problem is that my anti virus program wont load upon start-up anymore, and it is finding malicious code in the file, but is failing to delete it. even tho my anti virus wont respond when told to run a system scan, it is however occasionally showing me a pop up window that reads as follows:

Malicious code found in file C:/SYSTEM VOLUME INFORMATION_RESTORE{5C396E07-833E-491F-BE3D-268D8F53BE05}\RP190\A0083418.EXE.

Infection: Packed.Win32.Poly Crypt.d

Action Failed

I have F Secure Anti Virus (which isn't working), and I just previously installed Spyware Doctor. The Spyware Doctor ran originally, found infections and deleted them, none that were severe, only medium threats. I restarted my computer, and since then The Spyware Doctor doesn't want to work either. I've tried a system restore but there is no dates available before the day I first experienced problems. I've also done a search for the file, but a pop up window appeared saying "Access Denied" I have a hijack this log it is as follows:

Logfile of HijackThis v1.99.1
Scan saved at 11:10:06 PM, on 10/21/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)

Running processes:
C:\Program Files\Windows Defender... Read more

Answer:Virus Won't Allow My Anti Virus To Work

Hey, we can't help you with viruses in this sub-forum. Read this article:

And post in the HJT Log Help sub-forum.


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My computer has developed a nasty virus. I am using windows xp and I tried system restore but it wouldn't go past the "confirm restore point selection page". I tried to run malwarebytes and it wouldn't open that it. It won't let me install hijack this either. When I go onto the internet to do some searching as to how to kill this bastard, some of the google searches bring a pop-up that says that the site is not allowed and then it goes to ie cannot display this page.

I would love for any help as I'm close to seeing how far a toshiba laptop can fly.



Answer:virus won't allow anti-malware software or system restore to work

Rename this file:C:\Program Files\Malwarebytes' Anti-Malware\mbam.exeto this:winlogon.exeThen double-click the renamed file and see if it will run.

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I installed Malwarebyte's Anti-Malware but it will not run. I've read other threads saying to rename the file, I tried but it still would not work. Can someone help me?

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There's a really decent assortment of free anti-virus software available on the Internet these days. Why are they free? It's a form of advertising, a way to "get in the door". Do something well, get positive reviews for it, then entice people to pay for additional features. Some free anti-virus is more obnoxious than others. Some will give you pop-up reports of the last scan results, tacking on offers to upgrade to a paid version. Others will just pop up offers at random, not in connection to any scanning activities.

OK, so if you're on a budget you've got free anti-virus installed. But if you don't need the added features offered in the paid versions, are you just as well protected for the installed functionality? The effectiveness of these programs relies on the breadth and frequency of comprehensive virus definitions, plus periodic updates to the engines for how they perform their scans. The software must know what to look for. If the free and paid versions get the same subscription updates, then they should be equally effective, right? Or... has anyone learned something to the contrary? If you can afford it, is it really best to buy your anti-virus software?

Answer:Does functionality of free anti-virus work just as well as paid versions?

The primary difference between the paid and the free is features. All have basic Anti Virus and automatic updates. The paid versions have other features such as firewalls, email protection, spam protection etc. If you scan with the free Malwarebytes and use a quality free anti virus, you have all the protection that you need. Bottom line, I do not think that any intelligent computer owner really needs the paid version if he or she uses common sense.
In some ways the paid versions are better, since they are not overloaded with features they may be faster
Free vs. Fee: Free and Paid Antivirus Programs Compared | PCWorld

From our Seven Forums

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I get google redirects in firefox and IE. My anti malware software wont run (spybot, malwarebytes) or if it runs, wont update (AdAware). ?Have done scans with Sophos, picked up a generic malware, but didn't fix problem.Tried to do a system restore, but that doesn't run.Here's a Hijack this log, please help.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 13:49:24, on 17/04/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16827)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exeC:\Program Files\Common Files\Seagate\Schedule2\schedul2.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin�... Read more

Answer:google redirects, anti virus wont work can't remove

Hello og123,Sorry about the delay. If you still need help, please post a new HijackThis log to make sure nothing has changed, and I'll be happy to look at it for you.Thanks,tea

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Hi everyone , im new on this forum however my computer got infected lately with really bad trojans and what not.I cant run hijack this nor any other anti virus scans.Google and firefox are both not working either so im using safari right now.I got on this site because when i searched a trojan that i had , it showed this topic on this forum here with the exact same problems as me. my computer restarts itself halfway during the dr web complete scan.Also it freezes / restarts itself when i try to click on save log after a quick scan.Therefore i cant post the log after a quick scan and a full scan wont work because my comp restarts halfway through.Also mbam setup wont install because the virus / trojans still block almost everything.Does anyone have any ideas how i can still fix my computer without reformatting?I appreciate it alot.Thanks!Johnny

Answer:Computer is really infected , anti virus scans wont work

Hello are you running drweb from safe mode? It may complte.. Or try running MBAM.If you cannot use the Internet,you will need access to another computer that has a connection.From there save mbam-setup.exe to a flash,usb,jump drive or CD. Now transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD by double-clicking on mbam-setup.exe so it will install on the hard drive.***Manually Downloading Updates: Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.Next run MBAM (MalwareBytes):NOTE: Before saving MBAM please rename it to save it to your desktop.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click o... Read more

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I have only been able to produce reports from two programs so far, other programs either error upon trying to create logs or never work.I was told to move my question to this forum area as I have been able to get at least those two logs running from Win32kDiag and Silent Runners for log capturesI have broken programs on my desktop now (like Hijackthis; which wont run and wont uninstall)....LOGS AS FOLLOWS:Windows XP Sp3 with IE 7Noted few days back some weird instances of Google searches not going where I, drug sites, adverts, etc.My McAfee had not updated in a few days and when I tried to do this, found out it was pretty much hosed. Uninstalled, installed a numer of other anti virus programs with the same results or similar:Either never run or Run for a few seconds and just disappear off screen; if I tried a second time to run it either do same thing stopping after a few seconds or give an error code saying: Windows cannot access the specific device, path, or file. You may not have the appropriate permissions to access the item.I have managed to be able to run Win32kDiag with the log below:Log file is located at: C:\Documents and Settings\SURBER\Desktop\Win32kDiag.txtWARNING: Could not get backup privileges!Searching 'C:\WINDOWS'...Found mount point : C:\WINDOWS\$hf_mig$\KB915865\KB915865Mount point destination : \Device\__max++>\^Found mount point : C:\WINDOWS\addins\... Read more

Answer:Hijacked Google Search & Anti Virus scans never work

Hello Dyderich,Don't worry about HijackThis for now. I'll likely ask for a log from it later anyway, so it's fine where it is. I need for you to go offline completely and disable ALL your protective programs after you download ComboFix, but before you run it. Sometimes those programs interfere with it, and we don't want that! If McAfee still gives you problems then you may have to temporarily uninstall it. This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.1. Download this file - combofix.exe 2. Double click combofix.exe & follow the prompts.3. When finished, it will produce a log for you. Post that log in your next reply please, along with a new HijackThis log.Note:Do not mouseclick combofix's window while it's running. That may cause it to stall.If ComboFix will not run the first time, then rename ComboFix.exe to Dyderich.exe and try it again. Thanks,tea

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A scareware purveyor has brazenly advertised for recruits on a mainstream job market website.
A job ad on offers work for a coder prepared to turn his hand to the creation of fake anti-virus website redirection scripts. However, prospective applicants are warned not to expect a big payday - the budget for the whole project is between $30 and $250.
.dell-box{border:1px solid #00f;width:318px;padding:8px;margin-bottom:16px;font-family:"Trebuchet MS",Arial,FreeSans,Helvetica,sans-serif;}.dell-box h3{font-size:16px;margin:0 0 8px 0;}.dell-box h4{font-size:14px;margin:0 0 2px 0;}.dell-box h5{font-size:12px;margin:0 0 12px 0 ;}a:link { color: #000; text-decoration: none;}a:visited { color: #000; text-decoration: none;}a:hover { color: #00f; text-decoration: none;}

On the plus side the prospective employer, redlinecl, has 100 per cent positive feedback from previous coding lackeys. One said: "Nice buyer, hope can work for him again in the future."

Of course when the job involves tricking the unsuspecting into visiting scareware portals in order to flog software of little or no utility it's probably wise to take these glowing reviews with a pinch of salt.
The ad, posted on Monday (screenshot here), was spotted by security researcher Patrik Runald of Websense, who notes that the same chap was previously involved in fake PayPal pages, spam campaigns and other forms of malfeasance.
The market for scareware is booming. Shysters involved in the busines... Read more

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I have been a windows 8 tester since basically as soon as the DP came out in September.
I use windows 8 CP now on my netbook (which I take to college) and I am not 100% sure if it was a virus I caught but I think it is very suspicious how it was working flawless one second and then the next second it was just impossible to do anything.
Luckily I am prepared now with this stuff thanks to dropbox and my external HDD, so the only things that are important is my college work which is backed up in dropbox which is then backed up on my external hdd through time machine when I get home onto my mac.
So to save fighting with my netbook, virus or no virus, I am just going to do a reinstall (luckily I can access bios/boot options when I just force shutdown/restart my netbook unlike when I just do a standard windows 8 shutdown.
I have gone to the Avast website and they say that Avast 7 works great on the beta in which I guess they mean CP(consumer preview) so I am going to test that out in parallels before I do on my netbook.
I would like to know if ZoneAlarm free firwall works on windows 8 CP?
That is the setup I have always used (apart from switching from AVG to Avast) and is the set up really I wanted from the start, but with the DP I have been fine, but I just don?t have a clue if it is a virus or not. But like I said, I will just reinstall as that?s just simple enough. As the only thing I have really installed is opera and MS Office 2003.
I?m too bothered, as if no one is ... Read more

Answer:Zonealarm firewall+Avast 7 anti-virus work with windows 8 CP?

If you read the FAQ on windows 8 CP there is a full list of what works anything else may / or may not

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Also is it possible that windows xp home 2002 has a built in anti virus or firewall already with in it? (couldn't seem to find anything)
If it doesn't have an antivirus program I was going to install norton for someone who has xp and they can't seem to find their windows xp disk could this be a problem?

Answer:Will Norton Anti Virus 2003 work ok with XP Home 2002

XP has no build-in AV in any version, and Norton 2003 work fine with all versions of XP. You shouldn't need the distribution disk to install an application like Norton AV, but you obviously should have it handy, because there are many situations where you could require the disk.

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Hello everyone.

I have tried my best to remove this virus on my laptop, but no success yet.

Here are all of the things the virus does:

-Prevents access to websites like spybot, instead of letting me see the site, it simply says "Internet Explorer cannot display the webpage", and there is a button to click that says "Diagnose Connection Problem" (no connection problem of course)

-When I click links from a google search, they most of the time take me to the wrong webpage and I am forced to copy/paste the original link into the web bar.

-Programs like Combofix, Spybot, and HJT do not work and a box comes up after starting them saying "Combofix has stopped working".

-I tried running the programs in Safe Mode, but no luck there.

If anyone knows a fix please reply.



Answer:Virus prevents access to Anti-Virus sites/anti-virus programs (combofix, etc.)

I renamed my Combofix to something else and I followed the instructions from a different post and here is the log I ended up with:

ComboFix 09-07-29.04 - Sean 07/31/2009 0:30.1.2 - NTFSx86
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.3070.2059 [GMT -7:00]
Running from: c:\users\Sean\Desktop\Music.exe
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

c:\program files\videosoft
c:\program files\videosoft\Uninstall.exe
c:\windo... Read more

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Around sunday, I have notcied that my computer is acting really strange. Internet is the main noticeable thing. It slows down to a crawl over time in a matter of a couple hours and I have to restart my computer for a better connection. I was thinking i may of caught a virus. So, I ran a full scan from Microsoft Security Essentials, found nothing. Then ran a full scan of AVG Free Edition, found nothing. I thought maybe its just a crap load of spyware lodges somewhere, so I ran Spybot S&D and only got a few problems there were easily fixed. So, then I did some research and tried some other methods. I used a program called WinSock XP fix, that is supposedly fixes "gummed" up sockets. Then I used DSLreports Tweak Tester and used Dr. TCP program to reconfigure my RWIN and MTU settings. After all that, Still nothing. After all of that, I called my DSL internet provider, ATT, and they say my internet is up and working just fine. At this point i and getting frustrated that I can not resolve this issue myself. I did a HiJackThis, and the log is on the bottom. Also, I am a constant user of Ccleaner. Just before I stop using the computer for the end of the day, I use my Cleaner that cleans everything, even a drive wipe, and it shuts down as soon as its done. I am asking for help or something kind of guidance to resolve this issue. Thank-You.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:31:37 PM, on 1/26/2011
Platform: Windows XP SP3 (WinNT... Read more

Answer:Suspected Virus/Trojan Causing Slow Internet?

Hello and welcome to TSF.

HijackThis is no longer the preferred initial analysis tool in this forum.
We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:
NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.
If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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I've reset my router, adapter, etc. Other devices in my household are working fine with great connection except my PC. I'm currently posting from my laptop because my computer is barely able to connect to the internet. I did a google search online and found out it could possibly be a Virus or Malware. So I decided to post here and find out.
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 19-08-2016
Ran by Mitch (administrator) on MITCH-PC (19-08-2016 23:29:23)
Running from J:\SPACE AIDS
Loaded Profiles: Mitch (Available Profiles: Mitch)
Platform: Windows 8 Pro (X64) Language: English (United States)
Internet Explorer Version 10 (Default browser: Chrome)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool:
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(AMD) C:\Windows\System32\atiesrxx.exe
(AMD) C:\Windows\System32\atieclxx.exe
() C:\Program Files (x86)\Razer\Razer Services\GSS\GameScannerService.exe
(Razer Inc.) C:\Program Files (x86)\Razer\Razer Cortex\RzKLService.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MsMpEng.exe
(WinZip Computing International, LLC) C:\Program Files\File Association Helper\FAHWindow.exe
(BillP Studios) C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
(Microsoft Corpor... Read more

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Computer takes forever to startup and the wireless internet wont find any connections. This all happened after a program i tried to install said MSVCP90.dll was missing and couldnt install. So i downloaded a dll fixer program and when i restarted my computer things were wrong. At first when i restarted the screen was just black besides the mouse cursor..Please Help

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:56:49 PM, on 1/10/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,L... Read more

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I have no internet connectivity, when Yahoo Instant Messenger tries to sign in it cannot and when I close it a window pops up and says,DDE Server Window: Yahoom~1.exeThe privileged instruction. (0xc0000096) occurred in the application at location 0x636136d6Click on OK to terminate the program Click on CANCEL to debug the ProgramThen, when closing internet explorer after opening it a window pops up and says,iexplorer.exe-Application ErrorThe instruction at "0x779b62b9" referenced memory at "0x0000000f".The memory could not be "read".Click OK to terminate the programClick on CANCEL to debug the programAfter clicking Ok:iexplorer.exe-Application ErrorThe instruction at "0x6291258" referenced memory at "0x00fb1f10".The memory could not be "read".Click OK to terminate the program.I started with a IEDefender virus of some sort that took over the homepage of internet explorer and infected the control panel on my windows 2000 system. IEDefender was made to look like a legitimate program and it said that my system was infected and I needed to buy it to clean up my system. Well, I put the setup file for Super Anti-Spyware on my thumb drive and loaded it from there and thought that after running it the system was clean. I started surfing the internet again and eventually internet explorer would not work. I then, installed Firefox and eventually it would not work either. Something has now disabled everything to do with the ... Read more

Answer:Originally a IEDefender Virus Causing no Internet Connectivity

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructio... Read more

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I recently resubscribed to Norton Anti Virus 2011. I had problems installing the program, but loaded it successfully. After it was loaded on my computer, I could not longer access my application (Excel, Word, etc) from my desktop, nor could I get sound on my computer. Does anyone know what I can do to get access to these again? I have unistalled Norton and I still cannot get these items to work.

Any guidance would be appreciated.

Answer:My Sound and Applications No longer work Since I installed Norton Anti Virus

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Okay, I cannot say how long this has been going on. I know the AV was working a couple weeks ago, last time I ran a manual scan on the computer. However, I noticed today that Avast! was not running. I tried to use the context menu scan on a file I had downloaded and it would not do it. Upon further investigation, I noted the Avast! icon in the tray had an "x" over it. When I open the program and try to restart the AV, it hangs for a few moments, then nothing happens. The AV will not restart.

I tried reinstalling Avast!, with no success. After this, I tried booting into safe mode and restarting the AV and still it would not start. Finally I decided to do a system restore to a point a couple weeks ago (when I know the AV was working). However, the system appeared to hang on the "Restore is Initializing" screen for about 5 minutes, then rebooted very slowly and brought up a warning that system restore had not been completed. I tried again, this time from safe mode, and got the same response. Also, both times the computer restarted after attempting to restore it, it took almost 10 minutes for Windows to fully boot up. It normally takes no more than a couple minutes tops.

I don't know if this is a virus/malware problem or not. It seems like something malicious has gotten in here and doesn't want to leave or be noticed.

The computer is a Toshiba Satellite model L505D-S5983
OS: Windows 7 32-bit

Not sure what other specs to list. Hardware is OEM, so ... Read more

Answer:Avast! Anti-Virus Shut Off, Won't Restart, Windows Restore Won't Work



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:53:37 PM, on 12/27/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\Eraser\Eraser.exe
C:\Program Files\Citrix\ICA Client\concentr.exe
C:\Program Files\Citrix\ICA Client\wfcrun32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Real\RealPlayer\Update\realsched.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\DAEMON Tools Lite\DTLite.exe
C:\Program Files\Steam\steam.exe
C:\Program Files\\LoopBe1\loopBeMon.exe
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe
C:\Program Files\ATI Technologies\ATI.ACE... Read more

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Basically, I had a virus which messed up my PC really bad - I thought System Restore would sort it out, but now all that's happened is I've lost my downloaded anti-virus, and when I try connecting to the net, the virus 're-attaches' itself. And I've lost my XP boot disc.

Does anyone know how I can get rid of this without being able to connect to the net (and therefore download anti-virus/removal tools)?

This is driving me mad!

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Hello Everyone,

I've recently come across a problem with my computer. At random intervals, my computer temporarily disconnects from the internet, causing me to be disconnected from any games or websites I am viewing. Eventually, my internet just stopped working all together. Upon scanning and investigating this problem, a virus was uninstalled and my internet (magically) worked.

HOWEVER, in the next week or so, I started playing Minecraft with my friends, and realized that it wouldn't connect me to the Minecraft network. I promptly re-installed java, and it worked like a charm.

Then, the internet started disconnecting again, to the point where it stopped completely working, yet again. I ran virus scans, nothing. I then tried to uninstall Java. The moment it uninstalls, the internet is back on again.

This problem has persisted throughout the past few weeks, and I would enjoy having java on my computer, as I also like programming Java in eclipse. Help?

I have scanned with MalwareBytes, Norton, and Microsoft Security Essentials. Nothing.

Answer:Virus Infecting Java (?) Causing me to be Unable to Connect to Internet

Welcome aboard

Please, complete all steps listed here:
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


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There is no doubt a virus on my computer that is affecting my internet. It's located in the system32/drivers folder and it is called mieci.sys the file is 724kb and if I right click, or hover it is ALWAYS modifing always has todays date plus the time it is now, give or take a few minutes. I think Malware bytes is the scan that found it. I pretty much have no internet at any given time...maybe a few minutes here and there.

So, how do I delete it? I've tried just deleting it, doesn't work. I've tried deleting it in safe mode, and I've tried the takeown commands in regular startup and safemode. It tells me..."cannot read from the source file or disk"

Am I going to have to reformat?

Answer:virus in system32 folder causing internet connectivity issues

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After upgrading AVG 9.0 to AVG 2012 i can no longer use web browsers other then google chrome.
When i open firefox the home continues to load and if i try other web pages they also do not load. Programs that access the Internet like i tunes real player ext also do not load there pages. i used AVG teck support. After disabling AVG i am able to use the other web browsers. The AVG teck support gave me a link to send them information. It has been a week since and i have not received a response nor the transcripts from the chat. What can i do to fix this?
mpc ClientPro 375
Windows 7

Answer:AVG anti virus and Internet

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Whenever I log on it says I have updates but when I click to update nothing happens, even though i'm connected to the net.
Also earlier today i couldn't connect to msn. Dunno if that was a msn prob or not.

Cheers for any help, Allan.

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is there a good free anti virus that will work with internet explorer?

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I am using a Dell tower, XP, all was wonderful until two days ago when I had massive numbers of Pop Ups occurring. It is a program called Internet Anti virus Pro. My current Virus Scan has done a great job for many years but nothing has helped this Mess. There are approximately 25 Subject lines in the add Delete area that will not delete. Can anyone give me a recipe for manually removing these?

Answer:Internet Anti Virus Pro

Hello lormur11,

I am shifting this to the Am I Infected forum as you haven't posted any logs.

Please let us know what security programs you have installed.

Orange Blossom

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Help !!!! I keep getting these pop ups that I am infected with this worm LSAS.Blaster. Keyloger. I already know this is a scam. How do I get rid of this. I am running windows XP. Im not to good on computers, so I'm looking for a simple inexpensive way to get this off my system. Please HELP !!!!!

Answer:Internet Anti Virus Pro

Hello SBC and welcome to BleepingcomputerOur advise and tools are free, but I can't guarantee you the disinfection will be simplePlease download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.alternate download link 1alternate download link 2If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the dr... Read more

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Hi everyone.

I better point out that these infections havnt been on my computers, they were on friends and family pc's and I dont live near them so it might take me a few hours to get access to log files ect if I'm asked to..

In the last week Ive seen 2 infections from "Internet Anti Virus Pro"

I also should tell you a few problems that I've had recently with this nice little malware program.

The first computer didnt cause any real problems, I'm thinking the lack of RAM this system had, helped as when the neasty program tried to pop up it just froze the system and needed to be rebooted....

I easily removed this infection with a free copy of MBAM and the scan only found 32 files and removed all of them first time with ease...

Now, the second pc had been running slow for about a month I didnt think anything of it at first.. I knew something was wrong because "ctrl - alt - del" would be met by a pop up explaining that task manager had been disabled by the administrator which wasnt possible as I'm the only person with administrator permissions.

Over the next few days I had messages telling me that Norton Antivirus was disabled and a few other errors pop ups about Norton, so I unistalled 2008 and reinstalled it with 2009 but its still showing as disabled but it is actually working which is a start.

I ran a copy of thr free MBAM and on this computer it picked up 68 files, it deleted 66 of these and needed to reboot to remove the rest "Kwave.sys, Mrx... Read more

Answer:Internet Anti Virus Pro

Logfile of Trend Micro HijackThis v2.0.2Scan saved at 17:24:56, on 09/05/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16827)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\WINDOWS\system32\Ati2evxx.exeC:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Norton AntiVirus\Engine\\ccSvcHst.exeC:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZIPM12.EXEC:\WINDOWS\system32\svchost.exeC:\Program Files\Java\jre6\bin\jusched.exeC:\WINDOWS\system32\wscntfy.exeC:\windows\system�... Read more

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HI,I am experiencing limited internet connectivity and intermittent blue screen of deaths errors on my computer. I run Kaspersky Anti-Virus on the computer which did not find any viruses after a full scan. I followed the steps in the preparation guide as well with no success. I was not able to run any of the online virus scans because of the limited internet access. Any help will be greatly appreciated. Here is the Hijack This log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 7:25:37 PM, on 10/29/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16735)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exeC:\Program Files\Google\Google Desktop Search\GoogleDesktop.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 2009\avp.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Spybot - Sea... Read more

Answer:Suspected Virus Causing Limited Internet Connectivity and Intermittent BSOD

Hello. I am PropagandaPanda (Panda or PP for short), and I will be helping you with your log.I apologize for the delay in response. We get overwhelmed with logs at times, but we are trying our best to keep up. If you have since resolved the original problem you were having, we would appreciate you letting us know. If you still need help, post a new HijackThis log.**Please copy done the information under "Techinical Information" when you get BSODs.You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.Please take note of some guidelines for this fix:Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "al... Read more

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this is my first post here and I hope you guys can help me figure out what virus/malware I have and how to get rid of it.

Yesterday I wanted to download a keygen for a friend and I think that was most likely the source of this problem - "Microsoft Office 2007 Keygen ed500"

After downloading the file and starting it I'm consistantly getting redirected to advertisment pages, popups show up on every website, pc gets very slow as most of the performance is used for the malware processes and sometimes I even get audio ads out of nowhere!

The task manager shows a .tmp process the last was called D468.tmp but whenever I restart the pc it's another name. It is possible to end the process and when you go to show the location of the process it's shown to be in the Temporary internet files folder - once the process ist stopped I can delete the files (.tmp & .dat & .exe files) in a folder named "low". The redirects and popups still continue even after deleting the files.

After restarting the system and internet explorer the files in the Temp folder are created again and the Process exists again just with another name.

I took a look at the startup menu in msconfig and found a process called "monopod" from an unknown manufacturer and located in the same folder - User/AppData/Local/Temp/Low/b.exe ... I disabled it, deleted the folder & files, restarted and the files were again created (the monopod process was still disabl... Read more

Answer:Virus causing redirects, pop-ups and audio ads & tmp + dat + exe files in Temp Internet folder

Run a scan with AVG in safe mode and let us know what it finds.

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I have a nasty if not multiple nasty virus's and have not been successful removing them. It started with the XP Anti-Virus 2011 Removal fake anti-virus popping up with all real anti-virus programs disabled and anytime I try to go to an antivirus website I'm redirected to a random site. This happens in all browsers not just Internet Explorer. I also had many of my files changed to hidden file folders and also the start/all programs button does not show any of my programs. I mananged to get both Malwarebytes and Superantispyware on my computer and was able to get rid of much of the problems by running these programs. Now it seems the XP Anti-Virus 2011 has been removed but I still have the issue with my webpages being redirected depending on which page I try to access. I also have many processes that should not be running in the task manager and when i close them out they just start back up again. This worm seems to be accessing my iexplorer because there are multiple iexplorer.exe open at all times and sometimes the CPU Usage gets very high which is not normal for my computer. The final symptom is that at random times I get a webpage pop up or if not a webpage an error that reads like the following example:

An error has occured in the script on this page.

line: 13
Char: 1
Error: Object doesnt support this property or method
Code: 0
URL: http:/

Do you want to continue scripts on this page?

I will get at ... Read more

Answer:XP Anti-Virus 2011 Fake Anti-VIrus and webpages being Redirected Virus

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
Do not d... Read more

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Not sure what to do. I have a new antivirus program and wanted to uninstall CA Anti virus. However, when I do that (through the add/remove programs area) I no longer have internet access. On my first computer I was able to do a restore of the CA program and then have internet again. On my second computer I thought I'd try again since it's a different computer but nope. Have the same problem. I have to put the CA program back on to have internet. The problem is I now have two anti virus programs trying to simultaneously run and it causes problems and long delays.

Is there a way to totally remove the CA program and still have my internet work? I can figure out that there is some connection from CA to the internet but I don't know how to 'unconnect' them so I can safely remove CA.


Answer:No Internet after Uninstalling CA Anti Virus

CA Technical Support

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cant access internet unless i purchase virus protection

Answer:anti virus won't let me access internet

Your computer must be infected with a fake antivirus program. Download and install a legitimate anti-spyware software. Choose from malwarebytes antimalware or superantispyware. Download links Both are free and does a great job at detecting and removing spyware. Download, install and update before running a full system scan. You may also want to enter safe mode before running a scan.Click Start, click Shut down, click Restart, click Ok. During your computer starting process press F8 key on your keyboard multiple times until you see Windows Advanced Option menu, then select Safe mode from the list.If above mentioned programs can't detect infections try Hitman Pro, sometimes it can detect infections that other misses.

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Hi im having trouble with anti virus programs
I installed AVG and when i try to dial up the computer just freezes.
I thought it must have just been a problem with AVG so i installed Norton 2003 and the same thing happens.It seems i cant go on the internet when i have an anti virus program installed on my pc.Anyone know what could be wrong

Answer:Anti virus problem with internet

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currently got mcafee anti virus but due to expire and am thinking of changing to Kaspersky Anti-Virus 7.0. (as far as I am aware I have no internet security installed however do have a windows firewall). Am confused between anti virus and internet security, do I need both or can I just buy either of them to adequately protect myself.

Answer:anti virus -v- internet security

Do a forum search stop wasting our time its been covered so many times this has.

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I was searching on google chrome, when a slew of pop-ups hit launcing IE7. I closed them all and removed a couple of trojan files from my temp with avivo, but the pop-ups continued to hit. They disabled and hid my anti-virus and my windows firewall (windows xp). I did a HJT and found a prunnet entry which I read might be suspect. I wanted to post and make sure I proceed correctly. Thanks.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:07:53 PM, on 12/27/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\ASUS\Six Engine\SixEngine.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Adobe\Acrobat ... Read more

Answer:Internet pop-ups and anti-virus shutdown

Welcome to TSG

Please download Malwarebytes Anti-Malware from Here or Here
Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform Quick Scan, then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy&Paste the entire report in your next reply with a fresh Hijackthis log too.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so immediately.

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Hi,Can someone recommend anti virus or internet security software which is free to download.I have up until now used Norton Anti virus but my subscription has now expired.Thanks

Answer:Anti virus/Internet Security

click here

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I have three computers networked and one of the client computers has a virus that wont let it on internet. So i went to a address for virus programs and editors. I downloaded it to a floopy disk and put it on the computer with the virus. But my computer thinks it is a media player file. Then a warning comes up and says "MMSYSTEM281 This file could not be played. Check the filename or install a driver that supports this type of file." The computer doesnt have internet so I can't download a driver. What can I do?? Steven

Answer:Won't let me use anti-virus programs off internet?

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