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vista 64bit networking cant browse can ping

Question: vista 64bit networking cant browse can ping

Hi all,

Righty first off im running vista 64big sp1 decent spec PC.

Vista tells me im connected fine to the internet, wont diagnose any problems, will let spybot/nod32 update themselves but will not let MSN, skype, firefox, IE etc browse the internet which seems very odd.

When i boot into windows i see a lot of error messages from apple mobile device, skype, etc, crashing straight away but think that is because of they are being told there is an internet connection yet cannot use it and so crash so im not sure that is related.

I have tried virus scans and spyware scans, ive tried booting into ubuntu live CD and can browse fine.

I can ping fine and have an IP address and the correct DNS.

I have tried checking the network is private not public and that seems fine.

I have not got a restore point (doh!) so they only thing i can think of is a complete resintall from scratch!

any help would be great, thanks people

Relevance 100%
Preferred Solution: vista 64bit networking cant browse can ping

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Answer: vista 64bit networking cant browse can ping

I'm having exactly the same problem. I had a similar problem with Vista 64 bit once before and the only thing that solved the problem is a reinstallation.

Have System Restore turned off so can't try that either :P

I don't want to reinstall because I've got a ton of applications and games installed. Plus updating service packs and updates is a pain.

Googling like mad. Fingers Crossed.

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Sorry, if this was posted before, I haven't quite figured out how to successfully search.

My roomate's computer a recent-ish HP notebook running vista recently encountered this problem, I couldn't browse on it, in a any browser or ping from the Command Prompt, being an OSX user, I'm not that familiar with vista. Through googling I have found people encountering similar problems when attempting to uninstall Anti Virus Software, but I have a suspicion that in this case it might be something more malicious.

Any ideas?


Answer:Cannot Browse or Ping in Vista

Has he tried using System Restore or System Restore from a command prompt in Safe Mode to return to a previous state before his problems began?

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I am running MS Vista and am unable to browse the internet. It worked one night, then would not work the next morning. Here is my HJT log. Any help would be greatly appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:19:14 AM, on 2/17/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16609)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Acer\Empowering Technology\eAudio\eAudio.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Dell Photo AIO Printer 924\dlccmon.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Searc... Read more

Answer:Vista can ping but not browse - HELP please!

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I'm working on my sister-in-laws vista laptop.

I think i cleared the viruses and bugs off of it, but i cannot browse the internet or update the avast! program or virus definitions.

I know next to nothing about vista.

I looked at ipconfig, and its listing 28 network connections, most of them stating "disconnected". could this be the reason im having issues? I cant find any place to delete these connections.

I can ping out to google, but cant browse. every time i try it says "the connection to the server was reset while the page was loading"



Answer:vista laptop can ping out, cant browse

I've decided to just restore it back to factory.



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In the middle of casually reading blogs, both Chrome and IE refused to let me browse pages. It was a completely normal session. Since then, I've tried multiple networks and both wired and wireless connections, and I still can't browse the internet (except for in Safe Mode with Networking.)

Random details:
In the Command Prompt, I can ping outside websites just fine. I can also ping my router and get a response.POP3 (or SMTP?) seems to also work just fine, as the Gmail browser for my Google Sidebar loads new emails just fineInternet browsing in Chrome and IE works fine in Safe Mode With NetworkingInternet browsing works fine for about 1-2 minutes while Vista is still loading from a restart, but stops shortly thereafterOnce internet browsing ceases to work, I cannot log into my router through a web browser (although it will respond to pings)Disabling all programs in my Startup queue through msconfig doesn't workUsing a wired connection doesn't workBoth my girlfriend's internet connection and my apartment's internet connection don't workDoing a DNS flush or an ipconfig renew/release doesn't workRecent virus scans with my copy of Trend Micro and Trend Micro House Call online turned up nothing

That's the list of things I've considered and situations I've encountered. Do you guys have any idea whatsoever as to what the issue is? My Google Fu turns up a lot of people having similar problems, but none of them meet the above criteria and most were solved by disabling an antivir... Read more

Answer:Vista can ping but can't browse the internet

Nevermind, it turns out it was Trend Micro Antivirus. How's that for counterintuitive?

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Here's my situation: when I turned on my computer today, the Internet stopped working in Windows Vista 64-bit. I am able to ping web servers in cmd, but my internet browsers can't access any web sites. The Internet works fine in Windows XP on the same machine. Diagnose and repair doesn't help at all in Vista. The network connection seems fine. I can view computers in the workgroup and I can still access servers with telnet. However, when I go to help->troubleshooting->connect to the internet->click to open the connect to the internet wizard, it says I am already connected to the internet. I then am shown options to "browse the internet now" and "set up a new connection anyway". When I select "browse the internet now", Internet Explorer opens and shows "detecting proxy settings" in the status bar for a few seconds, and then web browsing surprisingly works again, but only in that IE window. If I open another IE window, the internet won't work in the new window, but it will still work in the previous one. This doesn't help any of my internet-using programs. Whenever I close various internet browsers normally (just pressing close), it displays an error message with the options of "check online for a solution" and "close the program". So, does anyone know why the Internet isn't working in Vista and how I can fix it? Thanks for reading.

PS: I am connected through my college network, I don't see how it would be ... Read more

Answer:Can ping but cannot browse internet in Vista

I found out that Internet Explorer 64 bit works but not 32 bit. I think that this is why I can use the Internet from troubleshooting; it launches the 64 bit browser.

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The two Win7 laptops see each other but, when I try to Homegroup with the Vista laptop I get an error "The RPC server is Unavailable"..did a search on here as well as the net and couldnt find any surefire solution or one thats understandable

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My nephew just moved in with us and is going to take online high school classes, but his computer is messed up. Need it working ASAP.
In "normal windows xp mode" it will ping websites such as as well as ping IP addresses but it wont browse the internet. It does browse just fine in safe mode with networking.

The problem started when we were trying to fix his magicjack. We uninstalled SP3 and magicjack works perfectly now (just cant browse with any web browser). I can get into his shared file through the network. The computer is wired to the Netgear router. He is running Norton 360 (which we have tried uninstalling an reinstalling with no luck). I have checked and rechecked his network settings, TCPIP settings and internet settings. I have tried the winsock fix as well with no differences.

Please help.
Thanks for reading.

Highjackthis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 936 PM, on 9/14/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
H:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
H:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe ... Read more

Answer:can ping, cant browse, can browse in safe mode

Hello & welcome to TSF,

i was just having the same issue

i droped / removed IE8 to IE7 and issue sovled

try this

IE8 is still in it testing faze / may be your whole issue


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I would like some expertise to look at this hijack this post and help to determine if there is malware at work with this problem. I am running windows XP SP 3 on an acer aspire AOA150 netbook. I scanned the system with avast anti-virus (free) and Malwarebytes (both updated) but both programs were unable to locate any infected files. Any help is appreciated.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:17:48 PM, on 1/19/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Prog... Read more

Answer:Can ping but cannot browse or ping ip address of local host.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedWe also need a log from the GMER anti-rootkit scanner. Please first dis... Read more

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Hi guys and gals,

wondering if someone can offer me some advice.

I recently got a new company laptop, an HP Compaq 8510p and it came fully loaded with vista on it and the option on wether or not to have 32 or 64 bit version. I decided to go with the 64, can not go back to 32 now (unless I flatten it using a MVL Software disc)

I have tried connecting it to the network using the onboard LAN and it can not find the network, not even a connection to the internet. The LEDS on the lan port light up when plugged in, so I know it is seeing some voltage. I then plug the thing in to a little adsl netgear hub and off it goes to the internet.

I thought that was strange so I tried sonnecting to the company's wifi, it connects but doesn't seem to transfer any data. So I try the adsl netgear box and off it runs, I can get on to the internet.

I am running a windows 2003 64bit server as my dhcp server and have hp procurve 2828 switches on the lan.

It baffles me as to why a little ?80 router will work but yet a rather expensive LAN will not play.

Since I have put XP on the laptop it has been working ok, I stuck xp on it as i really needed to get the thing working, now as work dies down I want to get vista working properly.

Any ideas anyone? Any tips greatly appreciated.

Kind Regards


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Hi all, first time here and banging my head against a wall atm....

New PC arrived - Vista 64bit and I'm now on my third Wireless device to try get networking working and tearing my hair out.....

I was told the Edimax 7128g PCI Card will definately work, but I've just got it out of the box and it states it's basically 32bit....Edimax site don't show 64bit drivers either...

So, looks like I'm knackered again.....

Help I'm after is - how can I get wireless networking working on my Vista 64bit Home Premium PC?

If anyone has advice of products and drivers they use, it'd be appreciated.....
Or, if there's any advice around getting a driver or driver set for my Edimax card?
As an edit:
I'm using a Linksys Router and Virgin Cable (UK Based), working fine. Wireless on the router is spot on with other devices connecting wirelessly ok.
I have plugged the 64bit pc direct into the router, and this works fine...picks up IP from dhcp and away it goes.....

So main focus is finding a wireless solution for the P.C. as it won't be near the router in my house when it's fixed up....


- Drago

Answer:Vista 64bit Wireless Networking Help

I would contact the manufacturer of the PC and get their recommendation for a wireless card.


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I have looked and looked, but can't seem to find an answer to my question. I am looking to upgrade one of my computers on my network to Vista 64bit. I have two other computers on the network, one with Vista 32bit & one with XP 32bit. I will also have a laptop with 64bit Vista that may need to connect occasionally (not that big of a deal). My question is this, if I upgrade the main computer will all of the computers still be able to interact? The computer being upgraded holds some master files (a Quickbooks company file is the main one I am concerned about), will the 32bit computers still be able to access and interact with the files even if they are on a 64bit computer?

Second question: Will files made on a 64bit computer be readable and usable on 32bit computers? I am planning on creating a QB company file on the 64bit laptop and then migrating it to the main network once I have it configured the way I want. Any reason that wouldn't work?

Thanks for any help you guys can offer.

Answer:Networking Vista 32bit & 64bit

first thing first, I WILL NOT ugrade to vista 64bit for many reasons, & many of those reasons are lack of drivers & software support.
the answer to the first question is yes, you can access shared files from different platforms.
the second question, If you are trying to run QuickBooks on a 64 bit version of Microsoft Vista you will most likely run into problems.
PDF files issues (QB saves invoices in PDF format) (if u are using QB 2009 & have release R7 update installed you shouldn't worry abot that anymore)

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Hi there,

Recently relocated to a new house, had to change ISP's in the midst of all the phone line shenanigans (won't go into it).

Got a new connection and it didn't work. I am able to ping, search for things with google and even send emails but I can't browse. My ISP got me to put in proxy settings which allows me to browse, but I don't want to go through their proxy.

The ISP claims that it's a hardware/software issue on my end, but after following all of their tech support direction we still haven't been able to fix it.

Answer:Can ping, but can't browse

What kind of internet connection are you using?

Cable/DSL/Dial up?

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Answer:I can ping but not browse

I'm curious as to how you "know" it's not a DNS issue, since that seems to be the symptoms you're describing.

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Hi all,

I'm trying to fix a weird web browsing problem with our Acer Aspire One netbook running XP SP3. I can't get IE or Safari to load web pages but I am connected to our D-Link wireless router and can ping our ISP. Today Windows even downloaded, installed the latest updates and asked to reboot. So I know there is an internet connection and it's working just fine.

I have:

installed and run AVG and then uninstalled it
disabled windows firewall
uninstalled everything that wasn't necessary
checked the browsers aren't working offline
checked for proxy settings in both safari and IE
completely reset IE to all of its default settings
done a clean boot according to the directions on the MS site>
The log from ipconfig/all and ping are below.
Any help would be awesome! I'm at my wits end.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\user>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : acer-55972debf0
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . :

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Ad
Physical Address. . . . . . . . . ... Read more

Answer:Can Ping Can't Browse

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Okay, So late yesterday, at about 7 PM, I was browsing the web, and tried to open facebook, but all I got was the loading thingie in Google Chrome. IT gave me a "Webpage is not available"

So I tried another website, google, and the same thing happened. I could not access any websites. So, I went and rebooted my router, and low and behold, I had my internet back! For about 10 minutes, then I lost the ability to browse again.

So I went into the Cmd prompt, and IPconfig'd I had no DNS suffix, but I still had an IP, Gateway, and all that jazz.

So I tried to ping (Random IP Address that I think goes to MIT's website.)

And I got a response.

So I'm thinking this is some sort of DNS problem. All of the other computers in the house are operating fine. I also can see the network Icon in the taskbar say that I have Local and Internet Access. When I check the status of my Ethernet adapter, its got a fairly high number of packets being sent and recieved, and I'm completely stumped.

Ive tried:
Updating drivers
Ipconfig /dnsflush
ipconfig /release
Ipconfig /renew

Ive tried setting my system to using Googles Public DNS, to no avail.

And so Im stumped.

Vista 32 bit home basic
AMD Athlon X2 2.0ghz
4GB DDR2 pc 5300
Marvell Yukon 88E8056 Gigabit Ethernet controller (Onboard)

Is there anything you think I can do Short of Re installing Vista?

Thanks in Advance,

Answer:Can ping, but cannot Browse?


Have you tried updating your network adapter drivers?

Are you trying to set a static IP on your computer?

Can you try another browser, just so we can eliminate that possibility?


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I've got a 'friends' laptop here. I can ping anywhere (router, other PCs on LAN,, my DNS server), but cannot ping the laptop itself. I cannot browse the internet or connect to the internet in any other way.

Thanks for your help!

Answer:Can ping, Can't browse

Cant say I have the answer but think about this. It is obviously getting an IP(you can ping). It has internet connectivity(you can ping Google). It sounds like you have a DNS issue or a browser issue. Try typing in a browser. If google comes up then you definately have a DNS issue and your computer is not resolving names. Check your TCPIP properties or do an IPCONFIG /all and see if you have a DNS server listed. If you do I might start looking at your browser.

get back with us

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I am working on a system that allows me to ping an address and I can get to a website using explorer but cannot access any websites with Internet Explorer. I put an ip address in the browser and it still returns page cannot be displayed. This is IE 6 on Windows xp home. What do you think the problem is. I am going to use that winsock delete and repair in a minute.

Answer:I can ping but cannot browse

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I am working on a notebook, and I have been looking for a fix, but nothing works so far.

I have:

Turned off the windows firewall
Un-installed Norton (via Norton removal tool)
Un-installed AVG
Ran Winsock Fix
Ran Combo Fix (removed a bunch of gunk)
Ran Malwarebytes (removed a bunch of gunk)
Ping via CMD (works fine)
Set IE to not use a proxy
Set TCP/IP settings to auto
Ran "netsh int ip reset c:\resetlog.txt" via CMD

Firefox will NOT work
IE will NOT work

Any ideas?

Answer:Can't browse - can ping

Hi:A few things to know.
Did this ever work ?
Make and models of:
Modem and if separate,router.
Let's see also this :

From a Johnwill post on the Networking Forum
Try these simple tests.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

NOTE: For the items below surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous IPCONFIG command output! Do NOT type <computer_IP_address> into the command, that won't work. Also, the < and > in the text is to identify the parameters, they are also NOT used in the actual commands.

Do NOT include the <> either, they're just to identify the values for substitution.


PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>



Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.

<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above. (For Vista/Win7, the IPv4 Address)

<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.

<dns_servers> - The IP address of the first (or only) addr... Read more

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Im settin up a new laptop and have installed a wireless card. I get the correct ip dns etc which I see in the status and ipconfig /all, but browsing is not available. If I plug a net cable into it I surf/ping just fine. I am sure there's some security settigns in XP Pro that I havent figured out yet and would appreciate any help.

Answer:XP won't browse/ping

If you have both a wireless and wired network card in your PC, I would try deactivating the wired card.

Maybe windows if trying to access the internet through the wired card, wich isn't connected to a cable at the time.

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I am having the most frustrating problem I've ever had. We installed a t1 line to my computer at work. I can ping an IP address and I can ping, but I cannot browse with IE or Netscape or AOL. When connected to another computer in the office, the other computer browses fine. Of 8 computers in the office, only 2 browse fine. The other 6 will ping but not browse.

I have checked the internet connection settings a million times. Reinstalled the drivers for the 10/100 LAN cards, replaced winsock32.dll, (running win 98 on some 98se on others-no correlation to the problem).

does anyone have any ideas or things to try? I am currently trying to run through a netgear router, but the same exact problem occurs when connecting the T1 directly to my LAN and the other computers that work do so through the netgear, so I am convinced that it is not the source. Here are my settings:

Windows 98 IP Configuration

Host Name . . . . . . . . . : ELIZABETH
DNS Servers . . . . . . . . :
Node Type . . . . . . . . . : Broadcast
NetBIOS Scope ID. . . . . . :
IP Routing Enabled. . . . . : No
WINS Proxy Enabled. . . . . : No
NetBIOS Resolution Uses DNS : No

0: Ethernet adapter:
Description . . . . . . . . : 3Com 3C90x Ethernet Adapter
Physical Address. . . . . . : 00-50-04-70-F3-55
DHCP Enabled. . . . . . . . : Yes
IP Address. . . . . . . . . :
Subnet Mask . . . . . . . . :
Default Gateway . . . . . . :
DHCP Server . . . ... Read more

Answer:Ping but not browse

Are you saying there are 5 NIC's in each comp, or are those diff computers?
If they're diff computers, do this... (manually configed)
0: Ethernet adapter:
Description . . . . . . . . : 3Com 3C90x Ethernet Adapter
Physical Address. . . . . . : 00-50-04-70-F3-55
DHCP Enabled. . . . . . . . : Yes
IP Address. . . . . . . . . :
Subnet Mask . . . . . . . . :
Default Gateway . . . . . . :
DHCP Server . . . . . . . . :
Primary WINS Server . . . . :
Secondary WINS Server . . . :
Lease Obtained. . . . . . . : 04 03 03 8:54:11 AM
Lease Expires . . . . . . . : 04 06 03 8:54:11 AM

1 Ethernet adapter :

Description . . . . . . . . : PPP Adapter.
Physical Address. . . . . . : 44-45-53-54-00-00
DHCP Enabled. . . . . . . . : Yes
IP Address. . . . . . . . . :
Subnet Mask . . . . . . . . :
Default Gateway . . . . . . :
DHCP Server . . . . . . . . :
Primary WINS Server . . . . :
Secondary WINS Server . . . :
Lease Obtained. . . . . . . :
Lease Expires . . . . . . . :

That is, manually assign them, going from .3 up.
If this doesnt work or you need further instructions... post back or email me

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Hello,one of my friend has had this tough little problem for close to a week now, the title sums it up.OutlookExpress cannot find servers (I haven't tried but suspect replacing servers name by ip would fix it temporarlyHe's running XP pro sp2* standalone on a cable modem, the ISP use dynamic IP & DNS, the only connection listed is LANI have already spent close to 2 hours on the phone trying to help fixing it, & I am pretty much out of ideasHere's what I've tried already:FirefoxIE7 without addons(regular) IE7 reset advanced settingsWas running no proxy, so tried auto detectSafe mode w/networkingMsconfig: disable all non-MS services & startupsNetsh winsock reset catalogIpconfig /flushdnsTried disabling avast a/v; could not because of a password request, resolved to uninstall avastSFC /scannowCompared all properties of TCP/IP to my working computerTried OpenDNS instead of default blanksDisable/enable LANRepair connection (XP report all's fine)Disable/enable network card tru device mgrTried to use System Restore, but it was turned off...;o(Used Spybot LSP tool to compare with my comp; only difference found: he's got an extra NS PROVIDER line about Bonjour service (Apple Ipod related)I am now at the point where I will ask him to bring the computer over to meAny ideas welcomeXP pro sp2*: windows update downloaded sp3, but failed to install successfully days prior to the URL problem

Answer:Can ping & browse by IP, can't ping or browse by URL

Is the DNS set to static or automatic?

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Question: Browse but no Ping

I've got a WinXP machine that has worked great for three months, and now, PING will not work, but browsing the same sites does work.
what gives?

Answer:Browse but no Ping

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So this is a problem I have never seen before and has baffled me. I'm running Windows 7 64, and for awhile I had been getting avast alerts saying they blocked a file trying to access the internet and it would re-direct my browser. So I followed where avast said the file was and deleted it. Shortly after though. My internet stopped connecting to any and all servers. I can't play online games, I can't connect to chat rooms, I can't connect to Steam for those of you who know what that is. But I can browse the internet just fine.

I've tried disabling my firewall, reinstalling firefox, I even went to a 24/7 Tech Support place and they took over my computer only to come back to me saying they can fix the problem but it'll cost me $139. HA! Anything I was watching him remotely work on my computer and he opened CMD and tried pinging servers, sending 4 packets and having 4 packets fail. I'm not going to pretend to understand what he was doing. All I know was he was trying to communicate with servers and failed.

Any help on this would be wonderful! I know my way around computers just enough to get myself in trouble, and I'm not afraid to find and edit files. So please any and all suggestions are welcome! I just want a free fix that I ca do myself.

Answer:Can browse but can't ping?

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I've tried everything! I can surf the web and download but when i try to Trace route google/Microsoft or anything I don't get any thing back, its all timed out. I found this out when I tried to connect to a gaming server and which it won't allow me to do.
My windows FireWall is Off, I couldn't turn it on even if i wanted to because it doesn't give me the option.
I am connected from a router to my computer with an ethernet cord.
I can connect to gaming servers with my laptops even if I connect with the ethernet cord.
I even tried connected the therent straight to the cable to the desktop!
im running on an older HP xp pentium4

Answer:I can browse the web and DL but I cannot PING

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1st i want to said im sorry for my bad english
Ive Got Problem

-The Site Can Ping But Cant Browse(yahoo,facebook,
-Ive running full scan there was no virus(malwarebyte,Avast5.0)
-How To Set Up proxy(did combofix can fix proxy setting>)

Done deleted cookie
Done Cleaning All Temp item
Done Flush Dns
Done Winsock Reset


Answer:Can Ping But Cant Browse


* Did you tried to navigate with different navigators Ej: Mozilla, Chrome, Opera, Avant.
* If you know the IP from Facebook, Yahoo, or Google did you tried to put the IP in the navigator instead their name? I mean try to go to this ip's in your navigator (are from google)

* What navigator was using Internet Explorer? What version? What Windows?
* Do you have installed any antivirus?
* Are you in a home network?
* Do you have installed some firewall?
*Did you sucefully installed flash 10?

Possible Solutions

1. If you're using Internet Explorer 7 or above, check to disable all components and try to browse some pages as google, facebook, gmail.

2.Try another Navigator as Mozilla Firefox.

Good luck, tell us results.

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Hello all.

I'm cleaning a spyware/virus infested HP for a friend of mine, but I'm running into a problem. The system looks clean, but I can't browse, even on the local network. I can ping both IP addresses and URLs. I've tried removing and reinstalled the drivers, tried newer drivers, tried everything I could think of to repair winsock, tried flushing and registering DNS. I've also tried both Firefox and IE. I've also tried removing and reinstalling IE7, but nothing works. Any ideas?

Answer:Can Ping, Can't browse. Need help.

Sounds like a DNS problem to me. Start by trying to ping the dns addresses. Do they respond? Try a different dns server.

It could be any one of a number of solutions to this problem depending on the causde, but it seems to me like it is some sort of dns issue.

EDIT: Check the firewall make sure that it isnt blocking the DNS port. Even if you can ping the DNS server, if the port is blocked it still wont work....

7 more replies
Relevance 60.68% - Windows XP machine with the problem - Other Windows XP machine - Windows 98 machine

.2 and .3 can ping each other and see each other's shares. .6 can ping and see everybody, including itself.

.6 shows up under the other computers' Network Neighborhood/Places but when we double-click on it, it gives an error. Other computers pinging .6 just timeout. "net view" shows nameof.6, but "net view \\nameof.6" returns error.

Tried running winsockxpfix.exe, tried removing nic from Device Manager and reinstalling, tried removing all clients/services and reinstalling (except TCP/IP, since it won't let me).

.6 has other issues too. Under properties for the LAN, Advanced Tab, it shows only an error "can't display. the Windows Management Infrastructure might be corrupted." And, "net view" from a command prompt returns, "System error 64 has occurred. The specified network name is no longer available."

Suggestions? Diagnostics? Things to try?

Answer:XP can ping/browse out, others can ping/browse in

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My daughter's computer cannot browse the internet, either with IE, FireFox, or Safari. I can, however, ping various internet sites.

Her brother's computer had a similar problem, but after running ccleaner, AVG scans, and Malwarebytes' Anti-Malware, and then uninstalling ZoneAlarm (which wasn't functioning properly) his seems to be working fine. The same steps on Dottie's computer haven't worked.

I've attached a current HijackThis log. Can anyone help me restore internet browsing for my daughter?

Thanks a ton,


Answer:Can't browse, but can ping

While off for the holidays I disabled the network interface and ran ccleaner again, anti-malware again, restarted the computer, checked the windows firewall settings, reenabled the network interface, and was able to get IE to browse.

Now I'm updating all the security functions and hoping my daughter has learned not to open every email and load every "free" internet game she sees!

Thanks for all the great information and help on this website!

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I'm brand new here because as an intermediate user, I have set my self up as a freelance help desk for basic problems with local communtity. which I have 100% success at so far.

However, this one is a little out of my experience.

1. User with Desktop with USB Belkin wireless adaptor to Broadband router
2. Can access router from desktop via IE
3. Cannot ping google from desktop
4. IE 'Gives cannot display web page'
5. Cannot run windows diagnostic 'cos not using windows for connection.
6. Belkin says connection to router good (which we know it is 'cos can see through IE))
7. I take my laptop to user's house, can connect to router and access web with IE, so broadband is ok via my internal adaptor.
8. Other laptop user in house can connect and browse , so problem is limited to the desk top set up
9. malware sweep clean
10. user now advises by SMS he has a diagnostic (software unknown at this stage, belkin? router ?) highlighting Username conflict.

Any ideas where I should go with this guy from here please ?


Answer:Can't Ping - Can't Browse

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Windows 7 64 bit laptop. Major malware. I've used AVG in safe mode and spybot. Both found things to remove. I've clear dns cache and winsock. I can access with a browser but cannot ping it. Pleas help, it has to be some sort malware, virus or browser hijack. I downloaded hijackthis and ran scan, here is the log, please Help:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:40:18 PM, on 7/27/2015
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.17910)
Boot mode: Normal

Running processes:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant ={searchTerms}
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar ={searchTerms}
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page ={searchTerms}
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explo... Read more

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This started out as a Win 7 issue, but in frustration I installed Win 8 in hopes that a fresh install might fix the issue.  No luck there.  It is a Lenovo ThinkCentre Edge.  It came with Win 7 installed and Win 8 Disks.  I have several machines on my home network.  This is the only one affected and it had been working fine for a year or two.  I am not aware of any new software having been installed in the last several weeks (aside from Windows Updates).
I can ping from command line but I cannot browse.  I've checked my IE settings against another machine that is working.  There is no proxy.  I installed Chrome (from a thumb drive) and I get the same result.  In each case, the page will try to load for several minutes and eventually come back with a page unresponsive error.  I can open HTML files on my hard drive but cannot even browse to my router.  I cannot browse by IP.  I have released and renewed my IP address and flushed DNS.  IPv4 and IPv6 are both configured to used DCHP.  There are no entries in my hosts.ini file.  I have run McAfee Stinger and Norton Removal Tool.  I've rebooted countless times and even, as I've said, installed a new operating system.
I'm stumped.  Is there anything else I can do short of junking this thing and getting a new computer?

Answer:Can Ping, Can't Browse

Hello, and Welcome
Does this happen with both a wired and wireless connection?

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Tried malwarebites, winsocfix.exe, tried to run norton in safe mode (won't run). Please help.

Answer:Can't browse but can ping

Okay, so you get a good ping when you ping with 32 bytes of data. However you are unable to browse the internet. If you are using Internet explorer, try using mozilla firefox. but first, I want you to unplug your modem and router for about 30 seconds to 2 minutes. Plug them back in, and while it is loading restart your computer. Once your DSL light comes back on, try connecting to the internet. You should be able to browse.

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Windows Vista Home Basic SP1 machine

I can ping websites and addresses just fine.

ping works just fine
ping works just fine

Firefox returns a "the connection has timed out" error
IE returns an "Internet Explorer cannot display the webpage"error

I did find and quarantine two viruses:
TR/Dldr.WMA.Wima 24

Any help solving this is greatly appreciated.

Answer:Can Ping but Cannot Browse

I suspect you have additional malware that is blocking both browsers. If you have IE7 or 8 installed go to Tools, Internet Options, Advanced Tab and click on Reset. If you can now get on line download and run Malwarebytes Anti Malware and Super Anti Spyware.

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HiIf i write the IP adress in the browser it works ( if i write "Firefox can't find the server at"I have done this netsh winsock reset catalog netsh int ip reset reset.log netsh winsock reset ipconfig /flushdns net stop "dns client" net start "dns client" ipconfig /release ipconfig /renew ipconfig /all ping nslookup works.I also have run combofix, and here is the result in the attached file.I need help please

Answer:can ping but can't browse

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

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I've been looking around but I've yet to find a solution that actually fixes this. Our directly connected desktop can ping using domain names but I can't browse and programs can't access the internet (steam for instance). Already switched cables and the router is working as every other computer wirelessly and directly connected work. Also I can ping the NIC and it works.

I'm using vista business sp2.

Answer:Solved: Can Ping but not Browse

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Had a virus on my XP machine so I finally reformatted it with Sp3 and now I can ping anywhere but can not browse. Have reformatted and reinsalled XP 3 times and same problem.

Have tried the original nic which was working before and a wireless usb nic

Any advise will be welcomed

Thanks in advance

Answer:[SOLVED] Can ping but can't browse

Lets take a peek at your environment:


Power Cycle everything . . Turn off the Modem, router and all pc's . . turn on the Modem and wait a few minutes for the lights to stabilize . . then turn on the router, then one pc at a time. See if you connect to the internet.

Then: check your browser's settings, remove any proxy settings if found here's how.


with the pc connected to the router, Click on Start . . Run . . type CMD

At the > prompt type type the following command: IPCONFIG /ALL

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

Right click in the command window and choose Select All, then hit Enter. Come back here and Paste the results in a message.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

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I have a laptop running Windows Vista Basic in my LAN, and wirelessly connects to my ISP.

I could not connect to internet after using it for a week, eventhough all other PCs in our LAN accesse internet. Did a ping to the gateway router and there was reply but no reply when I ping my ISP server.

Called my ISP and gave my IP address, and now I can ping through ISP server but when trying to browse, I could not. Also the network connection icon shows both local and internet when restarted, after few seconds, only local network icon is showing and internet disappears.

Checked and disable services obviouse to me like windows internet security. Have I missed something?

Answer:Ping reply but can not browse

I am guessing here, but it sounds like perhaps the wireless network you are attempting to use has security (e.g.: WEP; WPA, WPA2) and the laptop has not been told about it correctly.

Alternately, you could have an IP address conflict with another PC on the home network.

Or, maybe you disabled something that was neccessary?

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Im trying to get a laptop to connect the the internet but i cant seem to browse online or ping out. i have run a combofix, a mbam scan, and a dr. web scan and it comes up clean. i get an ip addresse but i can not ping out. i checked the IE settings and get an ip automaticlly is enabled. the machine is running norton A.V. i have traid running winsock xp fix also to no avail. uninstalling and reinstalling updated drivers. i get packets sent and recieved undder the properties of the adapter. if anyone can help that would be great.

Answer:Get an ip but cant ping out or browse windows XP

Open the command prompt and type the following: ipconfig /flushdns : Flushes and resets the contents of the DNS client resolver cache. During DNS troubleshooting, you can use this procedure to discard negative cache entries from the cache, as well as any other entries that have been added dynamically. Let me know how it goes.If my instruction are not clear enough take a look at THIS If the abovedoesnt work, then try this:Cut and paste this to Notepad and save as Flush.bat,to you desk top then double click it: echo offipconfig /releaseipconfig /flushdnsipconfig /registerdnsipconfig /renewnetsh winsock reset catalognetsh int ip reset reset.lognetsh winsock resetpause

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Ok well I am havin werid issuses, internet explore can not browse the internet.

Things i have tryed

1. Reset modem, nothing
2. Reset IE, nothing
3. Tryed Firefox, nothing
4. Pinged google by name and ip in CMD, both pings worked
5.Flushed DNS cache, nothing
6.Flushed TCP, nothing
7.Reset Winsock, nothing

I'm running out of ideas here anyone else think of something i missed?

Answer:Can ping web sites but now browse.....

Check your hosts file and make sure everything there is set as default and does not have rogue addresses in it?

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I have a vista laptop that is wirelessly connected to my lan. All other PC's on the lan (7 of them) can browse no problem. My XP laptop can browse wirelessly no problem.

I have even tried a wired connection just to exclude the wireless from the investigation... same result

The vista laptop can ping by IP address and ping (ie by domain name), so ISTM DNS is working

when I try to browse, I get "the connection was refused when attempting to contact"

when I try to browse by IP address, I get the same message.

I hate Vista now. XP I thought I understood. Thanks MS.

I can browse to the PC on the LAN but can't see the public folders despite sharing them and I hate vista even more now, as the whole process was VERY painful to get that far!

The only clue I have is that it used to have Norton on it, which I have removed, but it seems to pop up as a cause of issues on forums.

here is the ipconfig:

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Essyyyy2>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Essyyyy2-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ... Read more

Answer:Can ping by domain name but cant browse

I hope that this helps. I have just run into the same problem on a clients computer. Its too easy to blame MS (they seem to be a scapegoat for a lot of problems), but if it MS was that bad, why continue to use it? Anyways, from my research, Norton is the culprit. You can attempt to uninstall it, but Norton has, for years, been notorious for leaving dirty uninstalls. For some reason, my client had received, rather unacceptably, a program that caused Norton to block internet access. I installed Avast Home and A2squared to remove any malicious software and also uninstalled Norton not realizing it was blocking browsing access. Being typical Norton, upon uninstall, it did not remove access restrictions. So then I decided to smarten up a little and downloaded and ran the Norton removal tool located here: Removal of a few malicious programs using Avast and A2squared and then a reboot after the Norton removal tool had completed its task, the clients computer is back up and running. I hope that the same will work for you. Thank you for your time.

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Windows XP Pro
Can't browse the Internet but can ping by name and resolve to IP
Happend after un-installing IE 8.0 because of compatibility with some web sites.
and scanning with MalwareBytes that found virus problems.
Other computers in network access the Internet just fine.
Worked fine before the above.

Manually configured TCP-IP changed it to Automatic
installed Firefox with same result.
WinSock XP Fix
Reset IE to factory defaults
re-ran service pack 3
Windows firewall is off
numerous reboots

Answer:Can ping but can't browse internet

ok, don't ask me why but try uninstalling your nic drivers, reboot and let them reinstall.

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My current situation is the internet in the school I work in shuts off after school (4 pm) And sometimes I stay back late and need web access, however a proxy blocks out all web access except for ping. Ipv6 connectivity says no internet access, however, ipv4 connectivity says internet access and there is also no yellow warning over the internet logo.

What I have tried so far.....

Internet Settings - Lan Settings - Turn proxy off.
Changing Computer Address in Advanced Settings.
All web browsers - Proxy settings turned on and off.
SOCKS V5 proxy (not sure if I used it correctly)

What happens before 4 pm is we get redirected to an address and we enter a password and we get web access however when I type in I get an admin login after 4 pm and when I enter it wrong I get an Apache Error.

I am wondering is there any way to bypass the block and gain internet access I have tried to mention it to somebody but nothing is being done so far.

Any help will do,
Thank you very much

Answer:I can ping but can't browse on web browser.

We won't help you bypass restrictions. Thread closed.

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Hi all,

I have a very frustrating and annoying issue: I can successfully "ping" website names and IP addresses from the command line, but all of my internet browsers say "page cannot be displayed" or "Server not found." I also cannot update my Kaspersky from the application.

Win7 x64
Home Edition

I have tried everything I can think of:

1) Basics: Wifi switch, network cables
2) Repair Adapter
3) Restore (restore fails)
4) Boot in Safe Mode w/ Networking
5) Virus/Malware/Rootkit/Adware Scans
6) Ran HitMan Pro 3
7) ipconfig /release /renew
8) Flush DNS
9) netsh winsock reset
10) No proxies set -> all default obtain automatically.
11) Uninstall all 3rd Party Firewalls/Antivirus, Turn Off Windows Firewall

I think it must be a Windows setting since it still happens in Safe Mode with Networking, but that's just my hunch.

I'm really stuck on this one and would appreciate any help. Happy to post other details if required. I am sure I have tried a few more bits but my head is fizzing

Thank you very much!

Kind Regards

Answer:I Can Ping but Can't Browse on any platform

Open a Elevated Command Prompt:

Click on the Start button and type cmd.
DO NOT press Enter or click Go.
Look at the upper part of the window and you will see cmd.exe.
Right click on it and select Run as Administrator.

Paste the following into the Command Prompt window, exactly as shown, including double quotes:

cmd /c "ipconfig /all > postme.txt & ping >> postme.txt & reg query "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" | find /i "proxy" >> postme.txt & notepad postme.txt & del postme.txt"

and press ENTER.

A file will open in Notepad. Please copy and paste the contents here. Close the Notepad window and the file will be deleted and the Command Prompt window will also close. Post results in a reply here.

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I've tried many, many solutions today. Via winsocket fixes and safe mode tweaks. I have a customer computer that just will not browse no matter what I do. I even reinstalled IE and firefox, nothing will browse. I set manual DNS, and got the same.

I noticed in the info bar in IE it said it was connectiong to Last I checked that's wrong lol. However, I can't seen to fix the issue no matter who's advice I take. Customer messed it up because I just formatted the system 2 weeks ago and worked great. Since I don't know what he did, I have to go step by step. I'm out of steps.

Even tried other network cards, just for the hell of it.

Thanks in advance.

Answer:Iexploer won't browse, but I can ping

Go to this post here first, and follow the instructions EXACTLY.
How to remove Begin2Search / Coolwebsearch
Then see How to post your Hijackthis log-files.

This is not a cure-all, but that PC may well be hijacked.
Have you tried to switch of the "auto-complete" in IE?
Also, an URL with double www does not work.

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Good day
I am in need of some assitance. I apologize if my message is long, but I want to provide all necessary information to solve my problem as I am at the end of my rope.

I am unable to browse on the internet, I have tried many things to resolve the issue, see below:
-In LAN setting, I tried to with Automatic connection detection checked and unchecked
-Deleted cookies and browsing history
-Renewed IP address
-Flushed DNS
-Used Winsock repair
-Tried to repair TCP/IP (suggestion from a post a saw on this site)
-Disabled Anti-Virus, Firewall, and spyware
-Installed Firefox
-Formatted and reinstalled Windows

Even after reinstalation, problem still persist. I am able to ping my IP address and other web sites (yahoo) Funny thing, if I enter the web site address in myself, like Google, I can get to the page, but after that it does not work, and it is not for every sites, only a few sites. Before reinstalation I could not browse the internet, but I could still play online games. Before that, I had the same problem, then a new windows update got installed and I could browse again, but only for a week, then problem came back.

I use Windows XP, I have a DSL LAN connection with a Linksis router with another computer which uses Windows Vista (that computer's connection is working fine btw)

Below are logs I took with "ipconfig /all" and "Highjackthis"

Highjackthis Log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:10:31 PM, on 22/07/2008
Platfor... Read more

Answer:Solved: Can Ping but can't browse

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Ok, this is weird. I can ping, etc, but cannot browse. I cant even put the ip address that is pinged into the browser and connect that way. I removed all of the bugs taht i could, and am doing an sfc just for shits. has anyone ever encountered this before?

I need some assistance please.

Answer:Ping and connected, but cant browse?

Question 1: Who is your Internet Service Provider. DSL or Cable?

Also, do the following:

1. Start
2. Control Panel
3. (Internet Options) or (Network and Internet Connections - Internet Options)
4. Click the Connections Tab
5. Click the button "LAN Settings" in the bottom right.
6. Make sure nothing is checked.
7. Click OK to close
8. Click OK to close
9. Close Control Panel
10. See if your connection works.

Report back with your results.

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Uninstalled Norton and Symantec files in registry and file system. Reinstalled Norton Internet security 2012 Downloaded updates. Shut off computer. Restarted and had no browsing capabilities. But could ping Tried downloading firefox same result.

Answer:Can ping internet but not browse

I honestly think you have a hijacker virus.. this is the classic signs of one. Go onto and download Spybot - Search and Destroy and install it onto your machine (you can grab it from another computer and put it on a flash drive?)Install it and if there is something on your system causing this, it will find it.

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I have on me nootebook vista ultimate x64 sp1, if i connect interet with Wifi or LAN, them in network and sharing center show me connect to the internet. But if i open internet explorer,firefox,qip,ftp all no working, show me cannot connect. But if i try ping ,work normal. And if i try - START- Cotrol panel - Network and Internet - Internet options - Connections - Setup, vista show ,them i allready connect in to the internet and i can click on internet browse now, run it Internet explorer and in him internet work normal. I try it turn off firewall,defender and nothing. If i try FTP, say me cannot open socet. This is any system error, system show internet connect, but no protocol work, anything is block it, pls can me any one help ?

Answer:ALL ping NO browse,fpt and any web protocols

1.First off do all what is in this link->Internet Explorer - Reset

I try it turn off firewall,defender and nothing

Sometimes non - system firewall can still block although is turned off - I know it sounds incredible but I know myself this kind of accidents and see someone example KIS 7.0 & Firefox - Kaspersky Lab Forum
If point 1 fail and you have non-system firewall reset it to default settings and remove all rules for applications in firewall,finally uninstall firewall completly

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Hello all. I've read through countless threads with similar problems, but have had no luck fixing this issue. Here's a quick rundown:

- Home network, 2 computers (1 wired, 1 wireless), both running vista pro, both having the same issue.
- Issue started when the modem and router were unplugged to move furniture. When they were plugged back in, we could no longer connect.
- Can ping google, but can't load page
- Can't connect to google IP either
- Can't connect in any browser
- Windows firewall is disabled
- No other firewalls installed
- Ran nortan removal tool
- No proxy being used, browsers aren't configured to connect via one
- Reset winsock
- Flushed DNS
- ISP said their able to connect to us, and they see no problems on their end
- Windows troubleshooting report says "website ( is online but isn't responding to connection attempts".
- Tried a new router and modem. No combination of the 4 worked. Reset all to factory defaults and updated each. - Using automatic DHCP configurations and automatically assigned settings
- Tried using public various public DNSs

I'm sure there's things I'm forgetting - feels like I've tried everything!

Anyone have any thoughts?

Answer:Solved: Can ping, but can't browse - please help!

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Hi there,

I recently had a vundo virus and believe i managed to track down the DLL's it was creating and erase them, along with cleaning the registry. However, whenever i open F/f or IE i cannot browse. I get the message "This page cannot be displayed"

I have run WinsockFix and Super AntiSpyware all to no avail, since removing the virus it cannot find anything left, yet i can still not browse. I can however use MSN Messenger and recieve email and ping IP's or Web Addresses.

Apologies if this is like someone elses post. This is my 1st ever question!
(Running Windows XP Pro)


Answer:Cannot Browse in IE or Firefox but can ping.


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I have been scouring the web trying to find a solution to this problem to no avail. I am having trouble with the security camera's at my son's daycare. Last week the site worked fine with no problems whatsoever. Then, on Monday, the website just stopped working and IE says "Cannot display this page". When I run the diagnostic it says the site is online but not responding to connection attempts. I tried this in IE 6, Firefox, and Google Chrome with the same result. I can also ping the website with no problems.

I called the daycare to see if it was on their end and they said all their cameras are online and the director said she can access the cameras from home just fine. I, however, cannot access from either of my jobs (one computer with Windows 7 and one with XP) OR from home.

I turned off the Window's Firewall and uninstalled Norton and all other malware/spyware software. I was even desperate enough to perform a complete system restore on this computer at work and nothing fixed this.

Please help before I throw this computer through the window.

Answer:Can ping website but can't browse

if you cannot access it from two separate computers on the outside (work and home, if I understand correctly) and those two computers are truly separate, then the odds are VERY high that it is on their end. The fact that they can access it within their own domain doesn't necessarily mean that someone outside their domain can access it.

Obviously this is sensitive stuff, so I'm not going to ask you to post the website here, and you can't PM someone until you have 5 or 10 posts. We'll wait for some of the network gurus to show up, see what they say.

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Hi guys,im trying to sort out why i can't see and computers on the network via VPN. i can ping both servers and receive 4 packets sent etc but when i try to use remote desktop ie mstsc.exe i get no joy !!! DNS picks it up so it aint that. also ive try turning off the firewall on the laptop and i still get the same error on or off ! im using win7.anyone had this strange problem before ?Kind regardsJames

Answer:VPN Ok, Ping Ok, Cant Browse Shares

by the way, seven of the other machines can connect to the network via VPN, and they are all using win7with the same settings as i have.just a note to add, the virus checker as been uninstalled and i still get the same staring to think maybe it's hardware issues within my notebook ?here's the settings;NotebookManufacture Samsung ElectronicsIntel (R) CPU N450 @ 1.66GHz 1.67GhzGram 1.00GB32 Bit OSWin 7 Home 32 bit VersionRegardsJT

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Hi guys,

I know this problem is likely to have been answered a billion times in previous posts but I have searched and have not come across anything that has solved this issue so I hope someone can help.

I've got a winXP pro machine with SP2. I'm connecting to the internet via dialup (56k modem). I can connect to my ISP but I cannot ping or browse. I have tried a new modem (modems were external and were new/out of the box) but still no resolution. I have tried resetting the TCP/IP, updated drivers for modems, tried the winsock fix etc but still cannot fix it. The times I have ping'd, I've have tried both the FQDN and the IP address but no replies. I have disabled Windows firewall and still no good. Prior to me being able to connect to the net consistently i was getting a whole lot of different connection errors such as error 718, 691 etc but have now managed to connect consistently. I dont have any NICs installed aswell.

Hope someone can shed some light? if not, i'm gonna have to format c: .. thanks so much.


Answer:XP dial up... Can cannot but no ping or browse

After you connect to your ISP do an ipconfig /all in your command window do you have an external IP address? If not then your not "technically" connecting to you ISP. Does your ISP have different local numbers? Do you get the same symptoms if you atry a secondary number? maybe its a problem with the specific modem bank.

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xp home, dell, currently connected through linksys router with dhcp enabled, the computers owners use aol dial up to access net

i can't browse the net with it connected through my router.. all my other systems on router are connecting fine, removed all software that looked fishy, reset tcp/ip protocol, deleted cookies... still nothing..

ping times out when i ping but works perfectly if i ping their ip address...

any clues???


Answer:cant browse net, ping ip but not address

What are your DNS settings for TCP/IP? Make sure they are not pointing to AOL name servers.

Try doing an NSLOOKUP from a command prompt. Do it for both IP and NAME of yahoo.


nslookup IP_ADDRESS_of_YAHOO

Take note as to the address of the name server that the system is using to resolve.

Since you are using DHCP, your name servers should be the ip of your router. You can try hard coding your ISP name servers instead.


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I have 2 Dell Laptops (new) sent down from corporate and I am frustrated trying to figure this out. These two laptops (and only these two laptops) seem to have an issue getting to certain websites. Anything that contains "msn" and several other sites can be pinged but will not come up in a browser. I have tried IE as well as Mozilla. The same sites can be reached from any one of the of other 200+ computers on my network but not these two. These two can reach most sites but several it cannot. Like I said, I can ping however. I also tried using the IP address in the browser rather than the name but still nothing. I have turned off all firewalls and anti virus and have tried several other ideas I found on google but nothing seems to work. Any ideas what the heck is causing this?

Answer:Ping Web site but can browse

Have you scanned these systems for viruses and spyware? Which tools have you used to scan? Have you checked to see if there is a proxy server configured that might be interfering?


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Hi all,
I have a very frustrating and annoying issue: I can successfully "ping" website names and IP addresses from the command line, but all of my internet browsers say "page cannot be displayed" or "Server not found." I also cannot update my Kaspersky from the application.
Win7 x64
Home Edition
I have tried everything I can think of:
1) Basics: Wifi switch, network cables
2) Repair Adapter
3) Restore (restore fails)
4) Boot in Safe Mode w/ Networking
5) Virus/Malware/Rootkit/Adware Scans
6) Ran HitMan Pro 3
7) ipconfig /release /renew
8) Flush DNS
9) netsh winsock reset
10) No proxies set -> all default obtain automatically.
11) Uninstall all 3rd Party Firewalls/Antivirus, Turn Off Windows Firewall
I think it must be a Windows setting since it still happens in Safe Mode with Networking, but that's just my hunch.
I'm really stuck on this one and would appreciate any help. Happy to post other details if required. I am sure I have tried a few more bits but my head is fizzing
Thank you very much!
Kind Regards

Answer:I Can Ping but Can't Browse on any platform

Any yellow exclamation marks in Device manager

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Hello, i have some problem in my internet connection.
for last 3 days i cannot browse any website using firefox or IE ,later i didn't make any change with my windows 7 system. when i try to ping in cmd, it shows request time out.
but when i use my computer to play game that needed an internet connection, it's work fine. What should i do ??
Im using a DSL modem..
Thanks for ur help

Answer:[HELP]cannot browse internet and ping

Hello vodevil and welcome to Seven Forums.

I had a similar situation last year. Look through this previous thread and try resetting your winsock protocol. Per Microsoft, this protocol is used by Windows to communicate with other computers and to access resources on the Internet, such as e-mail and Web sites. You could also try flushing your DNS cache as suggested by Forum member Jacee. Ultimately I had to get a different brand DSL modem to correct the problem because my older modem wasn't 100% Windows 7 compatible.

Resetting Winsock Protocol

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i am using a windows xp sp3 desktop and i am trying to get to my wifes Windows 7 gateway laptop. Both are on the same LAN and workgroup. i however can not ping her static address on her laptop when she is connected via wireless N to our the share router. i go into the router and see that she is connected but from the desktop i can not ping her static address by Ip nor by name does not work. i also tried going thru network places nothing. i am just trying to copy and paste files to her C$ drive. i tried turning off windows firewall on the laptop nothing still does not work.

Answer:cant ping, browse or open

Welcome to SF,

Please disable any Firewall or Security Software for now and see if you can access the C$ Drive.
Failure to ping, number one suspect is a Firewall issue.

If above suggestion didn't help at all please provide an ipconfig /all of the XP and Windows 7 computers for review.
Click on Start => in run or search box type cmd press enter (run as Admin). From the black screen, type the word ipconfig /all and press enter. Right click on the black screen or Command prompt then choose Select All and Paste the results here.

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I recently bought a netgear WGT624 wireless router to allow my desktop and laptop to share an internet connection. After much work, I have this problem: when connected to the router (with a cable) the desktop can ping websites but cannot browse them. In addition, it can receive E-mail but cannot send it (using Outlook Express). It works fine when connected directly to my DSL modem. The laptop has no problem browsing the net, either when connected directly by cable to the router or when using the wireless function. Both computers use Windows XP. My modem is a sprint 645 series DSL modem. I've spent hours on the phone with both Netgear and Sprint. I never was able to communicate directly with the router using my desktop to set it up. I eventually hooked my laptop up to it directly to set it up (following the phone directions of the Netgear technician). They first said that it was a problem with the modem, so I called sprint. Sprint walked me through the modem settings and said that it was fine and had the same settings that they use for their routers. They said to tell Netgear that the modem is bridged and so should be no problem. That is when I called Netgear back and they walked me through setting up the router from the laptop. At that point they said that it was a problem with my browser on the desktop and they could not help me. I've tried using my Windows XP cd to remove and then restore IE, but that doesn't seem to help. Since the laptop seems to work fine,... Read more

Answer:Can ping but not browse internet

Sounds like your firewall is interfereing.
What firewall are you using?

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I can ping all the devices on my network but cannot browse any pc/server, mapped drives now disconnected. I can access the laptop from another machine and can browse the internet from the laptop. It has windows 7 ultimate. I have tried everything from forums, sfc/ scannow, flushdns, all services started. I cannot think of anything else, pliz help.

Answer:I can ping everything on network but cannot browse any pc

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This has been addressed all over the internet, but I have tried almost every solution offered, and still have had NO luck. I can ping but not browse!
I have DSL from AT&T (spent hours on the phone with them), and they have reinstalled every line and jack in our house. Filters are installed before the phones. It's a speedstream 5100 modem. Not wireless and no router, as this is the only pc here.
I have tried all the solutions they had to offer, such as turning on and off the modem, uninstalling connection and reinstalling connection. Lines were tested and are fine. I used the self-support tool. It says fine those first 10 minutes when I can browse, then says no connection when I can't. But I can still ping. They ran out of anything it could be on the phone company's end. The problem has to be here.
Ok, this may be long, but I want to cover everything, and I'm not very good at this. This is a stupid problem though, so I'm sure it can be fixed! Any help is so welcome.
Following any suggestions made on websites online, I have both automatically and manually set the DNS addresses. I have pinged both myself and my ISP successfully. I seem to be able to ping with a number or a type address. I can sign into yahoo and msn messenger. I even have internet connection in IE for about 10 minutes after I reboot. Then one page just wont load, and no more will either, until I reboot. I can ping all day long though. When I asked the unloaded page to diag... Read more

Answer:Solved: can ping but not browse

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xp home, dell, currently connected through linksys router with dhcp enabled, the computers owners use aol dial up to access net

i can't browse the net with it connected through my router.. all my other systems on router are connecting fine, removed all software that looked fishy, reset tcp/ip protocol, deleted cookies... still nothing..

ping times out when i ping but works perfectly if i ping their ip address...

any clues???


Answer:can't browse net.. ping ip but not address..

Due to the infections of SpyWare these days I would like to make sure this is not the cause. So follow below:

Make sure you have HijackThis 1.99 and follow the guidelines on where to install it and how to post a log as an attachment. This is all covered in the sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

Now post a current HijackThis log as a .txt file attachment to your message. All running programs should be closed, including your web browser,
e-mail, etc; before running Hijack This!

Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT

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Hi there! i recently just ran into a confusing issue that i cant sort out.

- i can ping websites like google hem with my web browser
- i cannot connect to steam online

thats my issue in a nut shell. I posted my ipconfig/all command thingy below just incase it will be useful
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Beaner>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Dharma
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connectio
Physical Address. . . . . . . . . : 10-BF-48-7B-48-CC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::7cc0:eb9d:effe:8ddd%11(Preferred)
IPv4 Address. . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Lease Obtained. . . . . . . . . . : Saturday, January 26, 2013 6:29:59 PM
Lease Expires . . . . . . . . . . : Sunday, January 27, 2013 6:29:59 PM
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 235978568
DHCPv6 Client DUID. . . .... Read more

Answer:I can ping websites but not browse them

I can ping websites but not browse themClick to expand...

Could be a firewall issue or a need to do the following repairs. What firewall or security suite? What browser(s)?

TCP/IP stack repair options for use with Vista and 7 and 8.

Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. [For Windows 8: <Windows Logo> + x - Command Prompt(Admin)]

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.

i can ping websites like google hem with my web browserClick to expand...


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Hello All,
i am using Win Xp Home and as my subject suggests that i can ping websites but am unable to browse the internet ...what might be the problem..whenever i open IE it says Page Cannopt Be Displayed but i can ping any website and it is resolved correctly

Answer:unable to browse internet but can ping

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Basic description of the problem:

The internet of my friend's laptop is borked. I can't access/browse any websites in Firefox or Internet Explorer... I can, however, ping sites by domain AND IP address with no problem.

In safemode, I can browse fine in Internet Explorer and Firefox... it's just in normal mode that they wont work.

Here's the kicker... I *can* browse via the "My Computer" or Windows Update browser... it connects fine.

What has been done so far that hasn't fixed it:

-Winsock fix
-Checked to make sure all internet options/LAN stuff was correct
-Scanned with Spybot, no malware
-Scanned with Malwarebytes' Anti-Malware, no malware
-Ran Dial-up-fix
-Flushed DNS
-Reset Internet settings in IE
-Disabled Windows Firewall
Here is the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:15:33 AM, on 1/10/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\Program Files\System Control Manager\MSIService.exe
C:\Program Files\System Control Manage... Read more

Answer:Can Ping but Can't Browse (**VERY** tricky problem)

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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:32:09 PM, on 1/21/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microso... Read more

Answer:Firefox and IE7 does not browse : ping works ok

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with o

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Hi folks.

I recently installed W7 & Office 2010, (all legal obviously) and in our network we have a local site to solve "tickets" from users.

The problem is this:

In any machine with XP and Internet Explorer, Mozilla, Chrome... i can open the website (ticket system).

But in this one i just can't, it is recently installed and added to domain, but even a PC in the network without domain can open the website.

I took a look to the source code of the page, is weird because doesn't download correctly the content.

I can ping, i have network full acess but the problem still.

I also tried with mozilla and chrome, see the source code and there's nothing "blank", no errors too.

I mean, im reaching the website, but the content is blank, why? i disabled all components and firewalls too, but i can navigate other local network sites and internet too.

Any idea?

Answer:Windows 7 - Ping can't browse *hard*

No problem i solved it

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Hi all,
I am in the IT industry and am having problems with 3 different clients, I hope someone can shed some light on the problems. They both seem similar but slightly different maybe it has been something Microsoft have released in a update that have stuffed things up.

Client 1.

They have a small workgroup network setup with DNS allocated from the router. They have 4 pc connected to the network.

PC1. Windows XP Pro
PC2. Windows XP Pro
PC3. Windows Vista Business (Laptop)
PC4. Windows 7 Home Premium (Also laptop the one with the problem)

This network has been working fine for the last 3 years. PC1,2 and 3 can all see each other fine and share files no problem. PC4 is a problem if I try browse the network and even click on this pc?s name in the network it comes up with a error message saying I do not have permission to access it. I also doesn?t pick up all the pc?s on the network. Now this is where it gets weird. If I browse from one of the other pc?s on the network I can see all the files I have shared on the PC4 and access them and do what they need to do. I can even ping all the other pc?s on the network from pc4 without a problem.

All the advanced sharing setting are right or Home/Work and public everything seems 100% right. I have also changed all the pc?s to a static IP addresses which I didn?t think would work but I tried it anyways.

I have also tried uninstalled File and printer sharing from the Network connection properties and restarting and reinstalling it. a... Read more

Answer:Cant browse network computers but i can ping them!!!

Hi and Welcome to SF,

Verify that Netbios is enabled on all computers.
For XP machines: Windows XP Network Troubleshooting
For Vista and 7 machines:

Also, try accessing the shared files by using an IP Address. Click on Start and type \\IPAddress\SharedFolder

What type of Security Software do you have installed in PC4?

You might want to check out this Thread, it's similar to yours, it might help you guide to some troubleshooting process.

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After guidance from Broni  (Thanks).  Here is my first post.
In an attempt to solve, rather than rebuild this computer I have joined your wonderful website.
Firstly I must explain that I have followed similar threads on your site and acted on their advice before joining and reading your pinned New Member threads.   Hence I have tried to use some of the tools already mentioned including ComboFix (which wouldn't run).  Please excuse my leaping into hot oil before looking.
With that in mind can I explain what is going on with this laptop and what has been done so far.
It is a Dell Inspiron N5110 running Windows 7 Home Premium, Service Pack 1.  4.00Gb RAM.  It had been protected using Microsoft Security Essentials which has been uninstalled at some point whilst investigating this problem.
I was initially asked to investigate why the machine had stopped browsing the internet, saying that it was 'Unable to connect'.  Opening a command prompt I could see that it was connected to the wireless network and had IP addresses etc.  It could also successfully ping,, etc.
I connected to the router using a LAN cable just in case it was a wireless driver issue.  Still unable to browse but can ping.
Ran iexplore -extoff  from a command prompt to turn off the extensions.  Still unable to browse.
Downloaded the Firefox 37.0.1 install... Read more

Answer:Windows 7, unable to browse but can ping

Hi & to Bleeping Computer Forums!
My name is Jürgen and I will be assisting you with your Malware related problems.
Before we move on, please read the following points carefully:
My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.
Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
Perform everything in the correct order. Sometimes one step requires the previous one.
If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.
Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
If you have illegal/cracked software, cracks, keygens, etc. on the system, please remove or uninstall them now!
If I don't hear from you within 5 days from this initial or any subsequent post, then this thread will be closed.
If I don't reply within 24 hours please PM me!
Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
Step 1
Please open TDSSiller.
Start tdsskiller.exe with administrator privileges.
Accept... Read more

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Hello guys

I hope you will be able to help me with this one,
I have Dell Inspiron 1525, I run diagnostics and it says Ping Fail-exactly: response: default gateway,
No Response: DHCP server
I am connected wireless to internet, everything shows I am connected, I can use skype but I can't browse internet,

I checked all browsers
I removed all security software
I downloaded update drivers for wireless card

and still nothing...

Here is what I did next:

Start, Run, CMD to open a command prompt:

Typed command:


and here is what I have:

sorry it's in polish language tak means yes and nie means no

Microsoft Windows [Wersja 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. Wszelkie prawa zastrzezone.


Konfiguracja IP systemu Windows

Nazwa hosta . . . . . . . . . . . : admin-PC
Sufiks podstawowej domeny DNS . . :
Typ wezla . . . . . . . . . . . . : Emisyjny
Routing IP wlaczony . . . . . . . : Nie
Serwer WINS Proxy wlaczony. . . . : Nie

Karta Ethernet Polaczenie sieciowe Bluetooth:

Stan nosnika . . . . . . . . . . .: Nosnik odlaczony
Sufiks DNS konkretnego polaczenia :
Opis. . . . . . . . . . . . . . . : Urzadzenie Bluetooth (siec osobista)
Adres fizyczny. . . . . . . . . . : 00-1F-E1-F2-F5-F8
DHCP wlaczone . . . . . . . . . . : Tak
Autokonfiguracja wlaczona . . . . : Tak

Karta Ethernet Polaczenie lokalne:

Sufiks DNS konkretnego polaczenia :
Opis. . . . . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethern... Read more

Answer:Ping Failure, I'm connected but can't browse?

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Hi I'm running Vista Home Premium 32 bit on my Acer 5100 via a Belkin 7233-4 wireless router and Firefox 3.5.5. Since moving the router a week ago I've had continual problems browsing the web. My wife's Linux netbook and son's laptop work fine.

I get a good wifi signal and the router shows local and internet. I can navigate via IP address to the router's admin page. Most of the time I can open igoogle and google mail, but I most can't navigate beyond there with bookmarks or site names - even if using search results. Then, all of a sudden it works fine for half a day, then reverts to almost nothing! Same on IE, FF and Chrome!

I've found that for may sites I can ping via cmd prompt, but can't navigate to them via web addresses. I have not changed anything on the laptop other than flush DNS.

Please help - the laptop is virtually useless!!

Answer:Solved: Can ping, see google but not browse!

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Hi,I had to get my home laptop (Sony Vaio VGN-FS115B) all reconfigured since I had to install a new hardrive. Before I had Windows XP home package, now I have Windows XP Pro (2003) SP2 and my wireless doesn't work anymore.I can see all wireless network in my area as well as my secure one and I can connect to any of them "Wireless Network Connection is now connected". But problem is that I can't browse the web and can't even ping my wireless router IP address!!! I know wireless router is fine as I can browse via ethernet cable connection or via another wireless laptop we have at home.As anyone got any idea.May I have wrongly installed XP SP2? I have disabled firewalls... but still same issue. Looks like it is connected but doesn't work.Hope anyone had same issue. May be a port is blocked or needs to be enabled, or I need to get a patch installed?Many thanks in advance.

Answer:Can't ping or browse via connected wireless!

Has the "Wireless Network Connection" got its correct IP address from the router?

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In an attempt to solve, rather than rebuild this computer I have joined your wonderful website.
Firstly I must explain that I have followed similar threads on your site and acted on their advice before joining you and reading your pinned New Member threads.   Hence I have tried to use some of the tools already mentioned including ComboFix (which wouldn't run).  Please excuse my leaping into hot oil before looking.
With that in mind can I explain what is going on with this laptop and what has been done so far.
It is a Dell Inspiron N5110 running Windows 7 Home Premium, Service Pack 1.  4.00Gb RAM.  It had been protected using Microsoft Security Essentials which has been uninstalled at some point whilst investigating this problem.
I was initially asked to investigate why the machine had stopped browsing the internet, saying that it was 'Unable to connect'.  Opening a command prompt I could see that it was connected to the wireless network and had IP addresses etc.  It could also successfully ping,, etc.
I connected to the router using a LAN cable just in case it was a wireless driver issue.  Still unable to browse but can ping.
Ran iexplore -extoff  from a command prompt to turn off the extensions.  Still unable to browse.
Downloaded the Firefox 37.0.1 installer using another computer, copied it using a USB key and installed it. ... Read more

Answer:Windows 7, unable to browse but can ping

Welcome aboard  Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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This is regarding my son's computer, running Windows 7.
None of his browsers (Chrome, Firefox, IE) can access web pages - by name or by IP address.
I can ping by address or hostname from cmd.
None of his other programs that use the internet (Skype, games, etc) can access the internet.

It sounds to me like a firewall issue but I've tried turning off the Windows firewall - no change. (yeah, I turned it back on when I was done) :-)
I've browsed similar threads and found the Universal Proxy issue - no proxies are set when I check the Internet Options tab.

There are 3 other computers on the same router, all of them have full internet connectivity.

Computer does the same thing in Safe Mode.

This is extremely puzzling. Help appreciated!

Answer:Can ping but can't browse or game - Windows 7

Is this computer on a router? Do other computers on this router have this problem? If yes,
Make sure your router set to be dns server. In your pc setting for network make sure your not using a fixed ip or dns. The auto ip and auto dns buttons should be selected. Under networks make sure ipv 4.0 and ipv 6.0 are installed.
Good luck.

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This is driving me nuts! I have no problems at all with connecting via the WWW and Firefox/IE. However, any attempt to use FTP results in a time-out. The FTP client site said to try pinging but I find that ping times out as well. Could someone please help a clueless non-techie? I have no idea how to even begin troubleshooting this.

Thanks a bunch.

Answer:Solved: FTP & Ping Unreachable - But I CAN Browse WWW

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Ran into an interesting problem and I'll try and explain it as thoroughly as possible.

I'm able to browse websites as normal without any notable issue however we ran into an issue when we went to remotely connect to a business application using the external IP address. Tried pinging the IP to no avail, then tried ping google also to no avail. The IP resolves to the correct hostname and I can nslookup but no go on the ping. Tracert also resolves the correct hosts but fails on all hops. Upon changing the internal configured IP I can ping any address for about a minute and then it starts timing out again no matter what I change the IP to.

Have already tried the following:
- Checking the host file (all default)
- Reinstalling the NIC
- Winsock reset, dns flush, route flush
- Running netalyzr, came up with the following which I don't believe to be an issue
The resolver at ( could not process the following tested types:Large (~3000B) TXT records fetched with EDNS0
Requests from this resolver come from This resolver requries 192 ms to fetch a result from our server and 21 ms to return a result from its cache. It does not validate DNSSEC.

- Disabling firewalls on both computer and router.
- Checking for any rules blocking ICMP requests
- Restarting computer
- Restarting router

It's on a relatively simple network, one modem serving a small amount of computers. This is the only computer encountering the issue so I think I... Read more

Answer:Able to browse, but not ping externally or internally

Welcome to Eight Forums!

Was this working before? If Yes....have you tried a System Restore before this issue started?

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I have this few-minutes-after-Windows-started-then-browsing-http-fails problem, on Win98 First Edition. Hope that long name summarises the problem: browsing works initially for a few minutes after Windows started, then fails. Afterwards, browsing to https still works, POP email works, Ping works on both name and numeric IP address forms. No proxy, not running server app - as far as I am aware.

So it's a destination port 80 problem, and not a DNS problem.

This problem occurred on two separate occasions, under different setups. Should provide some contrast to eliminate possible culprits:

First setup (Oct 2005) -

1.1. Cable broadband, with cable modem and separate Belkin wireless router. Win98 desktop PC on wired Ethernet connection.
1.2. Zonealarm (free version) autostarted. No problem browsing.
1.3. Restarted Win98 with other firewalls such as Kerio and Tiny replacing ZA. Got browsing problem.
1.4. Went back to using ZA.

Second setup (recent) -
2.1. ADSL (UK) broadband, D-Link DSL wireless modem-router. Win98 desktop PC on wired Ethernet connection.
2.2. (same as 1.2, with latest ZA free version for Win98)
2.3. (same as 1.3, but with Kerio only)
2.4. Exited Kerio (so then no software firewall running), didn't help.
2.5. Tried IPCONFG Release/Renew, didn't work.

With no software firewall being auto-/manually run, browsing problem is as described. So it's not the software firewall (ZA or Kerio). Nor is it Cable/DSL, nor(?) the router. And nothing to do... Read more

Answer:Can ping, email; can't browse http

Solution found -

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I take care of our small SBS2011 based system (approx 30 users). I have a (1) user (Windows 7 Pro system) who can no longer browse the internet with Firefox or IE. If I log in as another user, I can browse - no problem.
Logged in under the problem user, I can ping web sites and get 4 good returns. I did scan with Sophos, Malwarebytes, SFC and Vipre Rescue (safe mode). Malwarebytes did find and quarantine a few things. 
What ever he stepped in, it did load a couple of BS programs which I went into control panel (programs) and uninstalled as well.
What should I look for or try next?
I was going to try Rkill, Combofix and adwCleaner.

Answer:One User can not browse on a Domain, Ping OK.

Run the AdwCleaner.  If downloads have been made which contained embedded third party software it will remove it.
Do not run Combofix, you should not run this without the guidance of one of our Malware Removal Teem members.  You can not post a combofix in the Widnows forums.
Please post the Malwarebytes log.
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.Please run the ESET OnlineScan
Hold down Control and click on this link to open ESET OnlineScan in a new window.
Click the button.
For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
Double click on the icon on your desktop.

Check "YES, I accept the Terms of Use."
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
Scan potentially unwanted applications
Scan for potentially unsafe applications
Enable Anti-Stealth technology

ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan co... Read more

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Hi, I know this problem is all over the internet web forums but it just seems that there are a lot of possible causes to this issue. I've been researching already for 2 days and i still haven't found a cure. i can ping successfully to any website but i cannot load any on either FF or IE.

Everything was fine until I went outside of the country and some tech guy changed its settings (probably the TCP/IP settings, but I don't blame the guy because this could be a hardware issue) for it to be able to connect to their wireless network there. A few days after I got back home, my laptop says it can connect to the router, but it cannot load any website anymore. I tried connecting through LAN cable and then through wireless network but same thing, it says it is connected to the router and can ping, but still cannot load the site on the web browser.

My laptop is Acer Aspire 1690, WinXP Home Edition SP2. Broadcom NetXtreme Gigabit Ethernet for LAN and Intel PRO/Wireless 2200BG Network Connection for WLAN cards.

- No Norton Antivirus program is installed.
- Firewalls are turned off.
- I've already ran the Symantec removal tool and it did not find anything suspicious.
- I've already scanned the pc using the latest updated virus database from AVG.
- I manually set the TCP/IP and then tried DHCP.
- Services (Computer Browser, DHCP Client, DNS Client, Wireless Zero Configuration) are running well.

It's still not working after all the tries and retries and... Read more

Answer:laptop can ping sites but cannot browse

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I've been having some browser trouble that I can't figure out. After a while of being online, I suddenly am unable to browse websites.

Firefox 3.5 seems to get stuck in offline mode, and eventually just tells me it is unable to connect to the website. IE 7 gives a similar response.

The thing is that I can still use Windows Live Messenger, any downloads I am running are still working, and I don't get disconnected from any games online.

I've tried pinging various websites when it does lock up and I receive normal responses. I've tried updating my network drivers with no luck, and ran a few virus scans but haven't found anything. The only thing that fixes the problem is to reboot the computer.
I'm currently running Windows Vista Ultimate SP2.

Answer:Unable to browse websites, but can still ping

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The computer is the one we use at work in a Hotel/Hostel. It is hardwired into the network and when i look at the network map, it says everything is connected fine. The other computer at reception works perfectly.
I found a thread on a forum that said open cmd and ping and So I pinged both of them and got 4 successful replies for both. But I still cant browse. Ive check that all proxy settings are set to automatic, and still nothing.
I havent found an IT person/company that is willing to come in at night time or extremely early in the morning. Please help!!!

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My friends office is having a strange problem. When they attempt to open a second IE 7 session, the browser will sit at the loading page. The other IE session will be fully functional, but this one won't work. I can ping out, and browse with the other session. I thought it was only on one computer, but the problem is the entire office. They are connected wireless to their AP. I swapped the AP and they are still experiencing the problem.

Opening a new tab works fine too. I know the short term solution is just to open new tabs and not new windows, but I'd like to fix this for them. The new window will show in the task bar, "Opening 74.x.x.x", the IP for Ideas?


Answer:Internet won't browse in second session, but I can ping out

That sounds strange indeed! Try disabling all add-ins or running the browswer in safe mode to see if the problem persists.



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Hi All,
In my office, I'v a domain server & 15 PC isconfigured as normal domain user (restricted). They don't have internet access (xcept email transaction). But, when I ping any web site, then I can get successful reply. But, not
possible to browse from xplorer.

How this is configured? And also how can I givd access to normal users to successful browse?

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Hello, i am in need of some help. Ive been trying to fix this all day long and im getting frustrated.

I recently had a new internet connection setup this morning. It was working fine up until 4-5 hours ago, now i cannot browse websites. I can ping and other domain names and get responses. Im writing this on my iphone connected over wifi, so the problem is strictly with my pc. Pc is connected by wire and it is running win 7.

I cannot access my routers firmware by my pc(but i can on my iphone). Ive tried reinstalling network card drivers, disabling ipv6, inputting googles public dns servers on my adapter settings as well as several command prompt lines that i found by googling. (flushdns and netsh reset ...). Ive tried google chrome and ie. For what its worth, i was able to download and install a windows update.

I would reay appreciate any help.

Answer:Can ping but not browse-iPhone browses good

Im connected through a thomson dcm475 brand new cable modem and an old dlink dir-625 router. Ive also attempted removing the router from the equation an still cannot browse

I have microsoft sec essentials installed for av protection ad the sys is clean

It was working earlier- i changed nothing and installed no new hardware and it started doing this

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Whats wrong?

Windows IP Configuration

hostname team1groupie
primary dns suffix
node type broadcast
ip routing enabled no
winds proxy enabled no
dns suffix search list

Wirless Lan adapter Wirless Network Connection 2

Connection-specifit DNS Suffix
description Atheros AR9285 Wirless Network Adapter
Physical Address 2C-81-58-E4-B5-0F
DHCP Enabled Yes
Autoconfiguration Enabled Yes
Link-local IPv6 Address fe80::8052:17a:d0a9:c982%12<Preferred>
IPv4 Address<Preferred>
Subnet Mask
Lease Obtained Saturday, August 07, 2010 11:56:31 AM
Lease Expires Monday, August 09, 2010 3:36:18 AM
Default Gateway
DHCP Server
DHPv6 IAID 385883962
DHPv6 Client DUID 00-01-00-01-12-81-EC-D0-00-24-BE-7E-6B-E4

DNS Servers
NetBIOS over Tcpip Enabled

Ethernet adapter Local Area Connection

Mediat State Media disconnected
Connection-specific DNS Suffic
Description Marvell Yrkon 88E8057PCI-E Gigabit Ethernet
Ethernet Controller
Physical Address 00-24-BE-7E-6B-E4
DHCP Enabled Yes
Autoconifiguration Enabled Yes

Tunnel adapter

Media State Media disconnected
Connection-specific DNS Suffix
Description Microsoft ISATAP Adapter
Physical Address 00-00-00-00-00-00-00-E0
DHCP Enabled No
Autoconfiguration Enabled Yes

Tunnel adapter Teredo Tunneling Pdeudo-Interface

Media State Media Disconnected
Connection-specific DNS Suffix
Description ... Read more

Answer:Sends/receives ping, but doesn't browse web

Try changing your DNS Server to

By that i mean go to: Start > Control Panel > Network and Internet > Network and Sharing Center > Change Adapter Settings > Right Click on (your network adapter) > Properties > Internet Protocol Version 4 > Preferred DNS Server > Put in the numbers here.

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Would really appreciate your help in this:

I am able to ping IP addresses and also websites like, through the CMD prompt

But not able to browse through IE, Firefox or Chrome..

Really tried everything - typing this on another laptop connected to the same network.

Pls help

Answer:Able to ping but unable to browse through any browser

What is, or who is, your internet security program ... Norton McCrapie are very good at blocking access to the Tinternet.

Are you getting any Network Errors such as 2, 102, 104, and 105 ?

Malware is a frequently culprit for blocking access. Error 124?

Welcome to PCReview.

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Hi everyone first post here, be gentle!

I'm posting here because I am at my wit's end. I consider myself a little tech savvy but am no means a professional. Here's the story:

My girlfriend has been using her laptop to wirelessly connect to my router for about 3.5 years. Upon returning from a vacation about 5 days ago the laptop would connect to the router it would show a strong signal but pages would not load. Sometimes they would load halfway and then time out.

I am able to ping my router, and external sites with no issues by name and ip address.

What still works:
The laptop can connect to other routers with no problem.
Other wireless devices can connect to my router with no problem.
The laptop can use a wired connection with my router with no problem.

What does not work:
The laptop and my router wirelessly.

Things I've tried:
Power cycling all components multiple times.
Complete malware/virus scans
Now disabled all firewalls, Antivirus, and wireless security
Updated to latest Wireless NIC drivers and Router firmware
System restore to previous known working timepoint with no effect
Resetting router to factory settings.

Googling revealed possible issues:

I have followed this guide: How to Troubleshoot Black Hole Router Issues in the microsoft knowledge base (sorry cant post links)

but Enable PMTU Black Hole Detection does not work, and I cannot find a packet size that consistently returns, usually I will get a few to ... Read more

Answer:Able to Ping but cannot browse internet over wireless connection

see this

The wireless connection should be able to ping (by address)

your router
your pc
your ISP gateway address
your ISP DNS addresses
should yield the IP address and
should give routing+timing info

Follow-up with the ipconfig /all from the wireless

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I was wondering if anyone had any ideas for this strange problem.

a windows xp computer with service pack 2 can ping any web site, browse the LAN and transfer large files just fine. but internet explorer nor firefox can web browse. Also, Antivir, the antivirus program cannot update, and neither can Ad-aware.

I've tried so many things I can't even remember all of them. I've tried reseting winsock in netsh, flushing the DNS cache. uninstalling the network adapter and installing it again, different drivers, but still no go. Anyone have any ideas?

Answer:strange problem: can ping, but not web browse or update

Sounds like you've tested all the basics. I take it other PCs on your LAN can access the internet fine? There aren't any MAC filters or restrictions set on your router that might block you are there? Do you have any firewall software installed that might be blocking you?

You might try downloading Ethereal via another PC and taking a look at the traffic dump to see what state the connection stalls.

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Working with laptop and although I can ping school network, and yet I cannot browse the network. Only laptop out of 30 with an issue - all others are connecting fine.
Things I've done
Turned off firewall and antivirus
Tried logging it on the domain
Tried giving it a fixed IP address
Tried changing elements in registry
Tried changing elements in Services.msc
Tried dropping it from a great height......I wish!

On verge of doing a complete rebuild....unless someone can come through for me. Am in a meeting for next hour or so - but will answer any Qs as quick as I can

Answer:Solved: I can ping network but unable to browse

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The subject laid it out pretty well...

Setup 1
HSI Modem + Linksys router (Tomato firmware) + 2 computers
Router ip range 192.168.1.*

Linksys router (Tomato firmware), set up in wireless client mode + 2 computers
Router ip range 192.168.0.*

The Wireless client mode works perfect. Everything jives. Every computer can ping the others on both subnets. But I can only 'browse' to the computers on the same subnet, not outside. My Windows 7 Homegroup is messed up. My VNC sessions between computers won't connect via PC name, but will connect via IP address.

What am I missing?? I'm sure it's something simple.

Thanks in advance.

Answer:1 home network, 2 subnets, able to ping between, but not browse... what gives?

uneasyrider said:

Setup 1
HSI Modem + Linksys router (Tomato firmware) + 2 computers
Router ip range 192.168.1.*

Linksys router (Tomato firmware), set up in wireless client mode + 2 computers
Router ip range 192.168.0.*Click to expand...

the simplest solution would be


modem==>Linksys( - - - systems
(lan port on 1.1)
+-----[lan port on this router]OtherLinksys - - - WiFi-
and leave the WAN port empty; just disable the DHCP service and enable WiFi as normal

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