Computer Support Forum

Laptop shuts down and restarts randomly

Question: Laptop shuts down and restarts randomly

Hi,

My laptop keeps shutting down an restarting randomly. This happens when either on battery or when plugged in. I don't think it is from over-heating as the laptop is not too hot and this happens straight away when turned on. Also computer performance seems much slower and program are not responding. All windows updates are up to date and mcafee does not find any malware etc. on scans.

Appreciate any help,
Thanks!

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Preferred Solution: Laptop shuts down and restarts randomly

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

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I've been having this problem for a while now where my laptop will shut off whenever I'm in the middle of doing something important and I don't know how I can fix it. I've tried clearing my files off and starting it over but it didn't fix the shutting off problem. Help!
 

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I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

First post on here and my tech levels are basic/competent. Any assistance would be appreciated.

Answer:Laptop randomly shuts down/restarts.

Originally Posted by IAMKLOOT76


I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

First post on here and my tech levels are basic/competent. Any assistance would be appreciated.




it could be that it is overheating and then it shuts down

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Starting from around a week ago, my VAIO VPCSA35GG would randomly shut down (as if the power is cut off) then restart itself 3 to 4 seconds later. Sometimes it would happen after I'd used it for a while, but other times it would happen repeatedly right when Windows is just booting up, causing the computer to get stuck in a boot loop. I've ruled out many possible causes:
It's not overheating. I've monitored the temperature and the laptop would randomly shut down even when not in heavy use. Also, if the computer overheats, it would normally shut down without restarting itself after.
It's not the hard drive or the OS. The problem persisted even when I booted from an external device with the hard drive completely removed.
It's not the memory. I've done numerous memory tests and they never showed any problem. I've tried removing the memory card (leaving 4GB of memory that's integrated into the motherboard), but the problem remained. The interesting thing is that the laptop would never shut down randomly when I'm inside the BIOS menu or when I'm running memtest. In fact, after running memtest for a while, the random shutdowns would not happen again for a long period after (at least 30 minutes). The problem usually comes back after the laptop hasn't been used for a while (the next morning).
It's not the BIOS. I've tried flashing a new BIOS but the problem remained.
It's not the battery or the charger. The r... Read more

Answer:Laptop randomly shuts down, restarts itself 3 seconds later

What version of Windows ? 32 or 64 bit ? Just to be sure it also shuts down when on battery power without the charger connected ?

As it seems to run ok in the Bios that implies a Windows problem so run it in Safe Mode (with Networking if you want Internet access) and see if it still shuts down then. Safe Mode uses only basic drivers so it could help find the culprit if it's a driver problem.
 

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I have a new HP desktop computer. It has an i5 processor and runs Windows 7 Home Premium. Out of thye blue, my computer will shut down and then quickly restart all by itself. I have run avast and malwarebytes. It does not show any problems. Just when I think it is "cured" it will do it again. When it reboots, it does it in the window where you select regular boot up or in safe mode. Any ideas?

Thanks.

Tony

Answer:Shuts down and restarts randomly

Hello.Sounds like we're dealing with a system crash here.Please download BlueScreenView to your Desktop.Double click on BlueScreenView.exe to run the program.When scanning is done, go to Edit>Select All.Go to File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.~Blade

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This isn't the same type of emergency I've come to this board about before but something that is starting to worry me.

My computer, after running for several hours or sometimes several minutes, will lock up and restart itself. I've already gone into the Control Panel>System>Advanced>Startup & Recovery and deselected "Automatically restart computer" so maybe I'll get an error message next time.
This is something that happens when I'm using lots of system processes and sometimes when my computer is just on and running no extra processes.

I thought it might be the power supply fan but I'm suspicious of that conclusion because it does restart when I'm not running any processes (video, Winamp, Cubase).

Any ideas? I'm running XP with a Pentium 4 3.40ghz and 768MB of RAM so it seems like I shouldn't be having any memory issues.

Thanks for any and all help!!

Answer:Computer Randomly Shuts Down/restarts

As you have mentioned there are a few possibilities from bad RAM to malware and even dirt in the case causing over heating.. Clean it.Get the error message when it comes and post that back.Have you run AV and spyware scans from safe or normal mode?You can run Memtest86 -Also look in Event Viewer for itemsTo open Event Viewer, follow these steps: 1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in. 2. In the console tree, click Event Viewer. The Application, Security, and System logs are displayed in the Event Viewer window. More info How to view and manage event logs in Event Viewer in Windows XPYou can also run this scan and post back the logDownload and scan with SUPERAntiSpyware Free for Home UsersDouble-click SUPERAntiSpyware.exe and use the default settings for installation.An icon will be created on your desktop. Double-click that icon to launch the program.If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)Under "Configuration and Preferences", click the Preferences button.Click the Scanning Control tab.Under Scanner Options make sure the following are checked (leave all others unchecked):Close... Read more

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My G72 also is shutting down and rebooting wile on my ac adaptor-I do< I have been useing a external blower that keeps mt laptop at69 degreese.it is 5 years old-- Help

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Hi,

I've been having a problem whereby my computer will reboot itself with no warning or error messages. Sometimes it will do it almost immediately after starting up, sometimes a few hours after and a couple of times even during startup. Today for example, after 12 hours of being switched off it restarted immediately after Windows began.

Sometimes, rather than restarting it will shut down but not restart, leaving me with a black screen that can't be rebooted without turning the power off and then back on. (Had this particular kind of failure once before which was fixed after removing Spybot, which I no longer use).

I don't think it's a heat problem since I often run it with the casing off and a fan directed at the machine.

Specs:

Windows XP Home SP3
Pentium 4 CPU 3.0GHz
1GB RAM
Radeon 9550 Graphics

I've tried running Super Anti-Spyware, Malware Bytes and AVG all from Safe Mode but it still persists.

Answer:PC randomly restarts or shuts down and won't reset

Have you checked your device manager for errors relating to the reboots? Most of the time these are heat related issues but they can also be caused by general machine faults. How long has your PC been in operation? After long term use, meaning several years, I find Windows slows down considerably due to the bloat of registry leftovers from uninstalling various stuff. I could be time for a nice clean install if that is the case.

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Hello all, this is my first post here, and judging from other posts, looks like I fight find my answer here.

I have two internal SATA hard drives, not as a RAID, but independent. My C drive for programs, and D for extra (future) storage. I bought the computer last spring from Gateway, which normally sells this model with two drives as a RAID, but I aksed that they not be.

I hadn't been using the computer much until recently, when I noticed that the second drive (D) will spin down (I hear it) and immediately spin up. After a month or so of troubleshooting on and off, I cannot find any pattern. Sometimes it never happens, other times it starts after the computer's been on for a half hour, then it spins down and up and down and up... etc.

It keeps cycling UNTIL I open any file on the D drive, save it, and then the drive remains "on" for "a while" - meaning sometimes ten minutes, sometimes hours, before (if) it begins spinning down again.

I have hard drive monitoring software (Hard Drive Inspector pro), so I can see that the problem doesn't appear to be heat related, though "sometimes" it seem it spins down when the temp of that drive reaches 104F. The C drive is always 10-15 degrees cooler bec of the placement of the drives and the front cooling fan. (The D drive was getting much hotter before I added a small, quiet hard drive fan near by.)

I've consulted with Gateway Tech support (still under warranty): th... Read more

Answer:2nd internal HD shuts down, then restarts randomly

Drive diagnostic utilities
http://www.techspot.com/vb/topic7602.html

Don't know if that helps you or not.
 

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When restarts it shows a window "Unexpected shutdown"
the problem details are,


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000008
BCP2: 00000002
BCP3: 00000000
BCP4: 82B0CEF1
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
F:\Windows\Minidump\010104-17734-01.dmp
F:\Users\Rinesh\AppData\Local\Temp\WER-28031-0.sysdata.xml

Answer:The computer randomly shuts off and sometimes just restarts

what are you running
video card
cpu
m/board
ram
power supply
brand
model
wattage

check the listings in the bios for voltages and temperatures and post them

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as of 2 weeks ago computer will shutdown or restart randomly, no idea why.

besides that i was dumb enough to leave cousin by computer who installed some skype emoticon malware. i have malwarebytes it found and quarantined download keeper

besides that i cleaned registry with ccleaner.


that said there is 1 website where this thing still randomly takes me to some advertisement page whenever i click something for first time. this related to the malware that came with that skype emoticon thing.



anyways those are my 2 problems.
i remember from some years back when i came here to get an issue solved with a computer i was trouble shooting i had to do some scans of some sort to be helped but i have no idea what they were.

so please link me to the needed tools to scan pc in order to post its results so i can get further assistance with my 2 issues.

thanks in advance

Answer:computer randomly shuts down or restarts

Hi I would start by following the instructions here NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum and gather as much info as you can.If any step is not able to be done to move on to the next and when finished make a new thread in the Virus,Trojan and spyware section and post all the info there not here.
I would advise you do this first and ensure you clear of any malware issues.

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Hi,

I hope I'm posting in the correct forum as I wasn't quite sure which one to put this under. Anyway, I have IE (How do I find out what version?), and I have Windows Vista (Again, how do I find out what version I have?). I will be reading blogs, visiting websites, typing on my own blog, etc. and IE will radomly close and immediately restart. The only message that I'm getting is, "IE has encountered a problem and needs to close." As for anti-virus protection, I have Spy Sweeper, and I run it every one to two days, and I always quarantine everything that shows up. I haven't downloaded anything new that I can think of as far as programs go. I have downloaded digital scrapbooking kits, but they are all from the same company, one that I definitely trust, and I've been downloading from them long before I started having this problem. I guess that's all. If there is anything else I can do to help solve the problem, please let me know.

Thanks so much!
Michele

Answer:Internet Explorer randomly shuts down and restarts

Hi Luvkitty

To find your version of Internet Explorer...go to the Help Tab.."About Internet Explorer"

To find your Edition of Vista go to Start...Right-Click on Computer and select Properties...also note if Service Pack 1 is installed.

Cheers

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Processor Manufacturer: Intel
Processor Type: Core 2 Duo
Processor Speed: 2.66 Ghz
Operating System / Service Pack: WindowsXP with SP3
System RAM: 2GB
Video Card Manufacturer: Nvidia
Video Card Model: Geforce 8800GT
Video Card RAM: 512 megs
Video Card Driver Version: 182.50
Sound Card Manufacturer: Realtek
Sound Card Model: ?
Sound Card Driver Version: 5.10.0.5404
Power Supply: Earthwatts 430W

Problem Description: My story begins months ago. After a year or so of flawless performance, my computer begins to have an issue where it will randomly shut down or restart on me with no warning. I could be in the middle of playing a resource-heavy game, or just surfing the web. Doesn't seem to matter. The system will do one of 3 things:

1. Shut down. This requires me to push the power button to get it back on again.
2. Restart. The system shuts down and then starts itself back up again.
3. "Soft shut down". The system turns off, but not completely because my monitor doesn't show the little message that it usually does when the tower is completely off and pushing the power button doesn't start it up again. Usually I have to wait for a minute or two before it will let me start it up again.

More recently, new issues have cropped up. I had a fully updated version of Neverwinter Nights 2 running smoothly on my machine. I have an uninstalled copy of Storm of Zehir (an expansion pack) sitting on my bookshelf, and I decide I'd like to install it.

During my attempt... Read more

Answer:System Randomly Shuts Down and Restarts + other issues

For me...the obvious thing to do would be to check the condition/status of the hard drive, using the correct respecive HD manufacturer's diagnostic. Disappearing drives seem to be a clear indicator to me.

Then I would move on to worry about overheating possibilities.

As for Windows making the boot partition E: rather than C:, that cannot happen without great assistance from the human. If the system reflects one hard drive attached properly...and 1 optical drive attached properly...and the user is conducting this operation with a Microsoft XP CD...the install software has no option but to make the first/only partition C:.

If other drives of any type or other partitions exist on the hard drive used...the install apparatus will see them and account for them accordingly. Which may result in the situation depicted by you.

Louis

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Specs:

G.SKILL Ripjaws Series 8GB (2 x 4GB)
ASUS GTX660-DC2O-2GD5 G-SYNC Support GeForce GTX 660 2GB 192-Bit
Intel Core i5-4670K Haswell Quad-Core 3.4GHz
Seagate Barracuda ST2000DM001 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5"
ASUS Z87-PRO (V EDITION) LGA 1150 Intel Z87 HDMI SATA 6Gb/s
G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin
CORSAIR RM Series RM550 550W

Running Windows 7 Home Premium 64 bit.
A few weeks ago, custom built pc started to shut down randomly, I don't know the problem, I already did a full virus scan, nothing showed up. Usually happens when I'm surfing the Internet. Me and my friend built this computer, so I'm not sure if whether it is a hardware problem. Please help...

Answer:Custom build shuts down randomly, then restarts itself.

i would say a hardware issue is not totally out of the question. i would download a program from the following link to a flash drive and run it through several passes to test the ram. The program is called memtest86+. It can be downloaded from the following link:

Memtest86+ - Advanced Memory Diagnostic Tool

If after running several passes memtest shows no issues; post back and we can go from there.

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Toshiba satellite L640, windows 7 home premium, 64 bit version 6.1 service pack 1, bios-INSYDE 2.7

Laptop randomly will either completly power off, or will just restart, or gives me a blue screen. It happens both when im doing nothing, not even using it, or when im using the computer.

This happens when on battery only, on ac power only, and on both, so its not a power supply issue.
The fan is running and sounds fine, the temperature is around 37% in the toshiba health monitor, so its not overheating. I tried shaking the laptop slightly to see if it happens again, like maybe something is loose, but it doesnt occur when I shake it. I have run numerous virus and malware scans and have come up clean.

Right now im running my computer in safe mode to see if it happens, but so far, it doesnt seem to happen in safe mode.

Any ideas?

Answer:toshiba satellite L640 randomly shuts off/restarts/bluescreens

Hi and welcome to TSF I have moved you to Bsod's for further help please follow the instructions here http://www.techsupportforum.com/foru...ta-452654.html
and upload the folders for a analyst to check.

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Hey folks,

My Machine:

i7-920 Bloomfield D0 Stepping
6Gb Corsair DDR3 XMS3 1600Mhz
Corsair 750W 750HXUK PSU
Corsair H50 CPU Cooler
2x 1TB WD SATA2 WD10EARS
1GB XFX ATI HD5870 GPU
Gigabyte GA-X58A UD3R MoBo


In the past few weeks its developed a habit of randomly shutting down and rebooting this spontaniously happens be it ingame, movie, music, web browsing - i've never seen it happen idle on desktop so i dunno if it does or not

Steps taken:

OC shut off back to defaults
auto reboot off - still reboots
No BSOD
No MiniDump (%systemroot%/minidump)
memtest 0 errors
Flash & update BIOS

Post crash event log info:


Quote:




- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-09-23T15:28:58.073622000Z" />
<EventRecordID>63534</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Cl0ne</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventDa... Read more

Answer:Win7 System randomly shuts off and restarts - No BSOD, No Minidump

Please ensure that the system isn't overclocked until we finish troubleshooting.
Check the following for memory dump generation:

Quote:




Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service . I recommend Windows Live SkyDrive - http://skydrive.live.com or another free, file-hosting service. Then post the link to it in your topic so that we can download it.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): http://www.carrona.org/setmini.html




Please provide us with the reports from here - even though you're not receiving BSOD's: http://www.techsupportforum.com/f217...ns-452654.html

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First time build (September 2012). Machine has been performing flawlessly then end of September 2013 starting randomly shutting down and restarting. No particular activity will trigger this event (no BSOD). I've run memtest, chkdsk, malwarebytes, gpu-z, cpu-z, Nothing seems out of the ordinary. Temperature ranges are consistently around 26C. I've left it on for the last 48 hours with the covers off and a fan blowing directly at the inside of the case and it has shutdown 8 times. This happens even when it is idling. Truly bizarre, definitely frustrating. Need some help here isolating this "gremlin" and regaining control of my machine. I;ve attached a minitoolbox report maybe that willl help you get a better picture.
 
Asus P8H77-V
Intel i5 3570K
16.0GB Ram
Windows 7 64bit service pack 1
nVidia geforce GTX560
ForceWare 311.06 (driver)
Cooler Master 212 EVO
OCZ ModXstream-Pro (don't remember the wattage, but purchased larger than the recommended
 

Answer:Computer randomly shuts down then restarts critical error Kernal Power 41

Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper left pane.
 
When Speccy opens you will see a screen similar to the one below.
 

 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 

 
The following screen will appear, click on Copy to Clipboard.
 

 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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Hi,I recently bought HP envy 15-af155salaptop and it keeps shutting down without any warning and restarting.Can anyone help?

Answer:Laptop shuts down and restarts

Can you take it back to where you bought it?

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Hi All!

I am new to this forum.
I am not quite sure if this fits into this forum but I am trying all my options here.

Here is my issue.......

I am running a Compaq Presario 2100 Laptop computer. When I start it up it looks like it is running fine but then this message pops up.

"We apologize for the inconvenience but Windows did not start successfully. A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly or was automatically shutdown to protect files and folders choose last known good configuration to revert to most recent settings that worked.
If a previous start up attempt was interrupted due to a power failure or because the power or reset button was pressed or if you aren't sure what caused the problem choose start windows normally".
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration

None of the above work. The laptop just keeps shutting down and starting up, shutting down, starting up.

I Do not know what to do! hElP!!!!!!!!!

(V)UZAQ(V)AN

Answer:Laptop Shuts Down & Restarts Continuously! Help!!!

What happens if u select one of them? How far does it boot? Where does it stop?

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Hi All!

I am new to this forum.
I am not quite sure if this fits into this forum but I am trying all my options here.

Here is my issue.......

I am running a Compaq Presario 2100 Laptop computer. When I start it up it looks like it is running fine but then this message pops up.

"We apologize for the inconvenience but Windows did not start successfully. A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly or was automatically shutdown to protect files and folders choose last known good configuration to revert to most recent settings that worked.
If a previous start up attempt was interrupted due to a power failure or because the power or reset button was pressed or if you aren't sure what caused the problem choose start windows normally".
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration

None of the above work. The laptop just keeps shutting down and starting up, shutting down, starting up.

I Do not know what to do! hElP!!!!!!!!!

(V)UZAQ(V)AN

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Hey guys, quick question
For a while, my computer has been making these noises similar to that of when you put a CD in your comp and you hear the clicking etc. After the clicking, my computer shuts off and reboots. Im pretty sure this is something to do with my hardware, no?
Any help would be great.
 

Answer:Computer makes a "busy" noise then shuts off randomly and restarts

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The error message is "Your PC ran into a problem and needs to restart.We're just collecting some error info, and then we'll restart for you. If you'd like to know more, you can search online later for this error:DRIVER_IRQL_NOT_LESS_OR_EQUAL(i8042HDR.SYS)"

Answer:After upgrading my Hp Laptop to Windows 10 build 10547 my laptop restarts randomly, how can I fix this?

I've encountered that at least twice - it's the new BSOD. In my case, I was able to determine the problem - I've installed a version of a driver that is not compatible with my hardware, so the solution was to install a different driver version.
What was the last thing that you did before the error appeared? That will give you a hint as to what driver needs to be updated/downgraded.
You may create a Windows Central account to respond in this thread.

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I am using dell Inspiron N5110 with widows 7. Now a days suddenly, my laptop started to shut off( not shut down) automatically and restart.This problem is occurs randomly and some times 2-3 times back to back. and this problem stops for some days and again reoccurs. I checked it if happens while charging but it started to happen even without charging. I have scanned my computer and also formatted c: drive but the problem is still there. I think there is no problem with the fan as the laptop is not that heated. Help plzz.
 

Answer:Laptop shuts off ( not shutdown) and restarts automatically

Click on the Start button, in the search box type System Environmental and press enter. Next you should be in system properties screen on the Advanced tab. From the Advanced tab click on Settings under Startup and Recovery. On the Startup and Recovery screen uncheck the box next to Automatic Restart (under system failure) Click Okay when completed.

Now have you recently made any type of hardware changes, (hdd, memory, etc)?

Check the Event viewer and look for Hardware events (under Applications and Services). Sort by level and make sure you scroll back up for all the events. Take a look at the critical levels to see if any times and dates match up to when the restarts happen.
 

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My Laptop (Lenovo-Windows Vista Basic) has recently come with a problem of shutting down but still remaining on (The button would remain blue and would run till the battery was discharged). I formatted the C drive thinking that would solve the problem but now the problem increased further. It now if I shut it down it restarts and enters into One Key System Recovery Directly. Please advice.
 

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Hi. My sister uses her laptop this morning, it was working well and shutted down good. But when she starts it again like in 15 minutes later, it doesn't let her run Windows XP properly. The black background with the Windows XP icon at the beginning shows, but later, instead of showing the users names, it was showing this blue screen saying this error that I'm showing in my image below and it shuts down and starts all over again the same thing.



Can anyone tell me what's wrong with this error and how I can solve it??

Answer:Laptop shows error, shuts down and restarts

this shoulld solve your problem

http://support.microsoft.com/kb/822705

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Hi,

I have a HP Compaq Presario C700 Notebook PC purchased new and have had it about three years. For last month or so it has sometimes shut down and then restarted with a blue screen message. It's happened when I play music files and, and also a few times when a program freezes and I hit CTRL+ALT+Delete to open the Task Manager. Tonight it happened when the HP automatic product identification application hung and I then tried to open Task Manager; the computer shut down and restarted with the blue screen message.

The blue screen message is only briefly visible, so I can't get any of it other than something about "If this is the first time you've seen this message...." Then the desktop appears and there's the following, "Windows has shut down unexpectedly" and the option to find out more about the event. Three times I've copied the words describing the event and the first part of the message is the same each time:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 8086
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
The second part of each description of the problem is different:
First time it happened:
Files that help describe the problem:
C:\WINDOWS\Minidump\Mini052813-01.dmp
C:\Users\D____\AppData\Local\Temp\WER-49140-0.... Read more

Answer:Laptop shuts down and restarts with blue screen

We can give you the best help if you upload the files to us.

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Whenever I hit restart or attempt to shutdown my system, it proceeds to show me the blue "Restarting" or "Shutting down" screen with the white dots going round in a circle and NEVER shuts down.
I have no problems letting the system sleep or hibernate but restarting or shutting down doesn't work. I have to resort to long pressing the power button.
Does anyone else have this problem or a fix?

Answer:Laptop never shuts down or restarts after Windows 10 upgrade.

Close off any open programs you might have and then hit shutdown. If it goes to the shut down screen and tells you that some programs are preventing shut down, force the shut down

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Hi, I am running windows xp on my gateway that is about 4 years old, i have had minor errors on it before however nothing that hasnt been manageable or fixable...

My problem:

My computer runs real well seems like no problems till the other day it started to randomly restart with no real signs of a problem. Sometimes a blue screen would pop up, with a lot of writing on it, but it is impossible to read it before the restart.
The computer will come back on perfect, no error signs other than my desktop will be gone displaying the active desktop recovery, it will then run perfect for several more hours before doing the same thing. I have run various virus scans (adaware, nortan (which i use on a regular basis), panda, and a squared).

I removed several trojans, however they seem to not be related to this problem. Could it be a problem with my power supply (i do have a loose power cord.. but the battery never dies?!) or my cooling fans, excess dust.. etc???

anywho heres a HJT Log please tell me if theres is anything suspicious in there that needs to be removed or if you have any other possible solutions

Thanks Steve


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:41:09 AM, on 8/12/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
... Read more

Answer:Laptop randomly restarts?? Help? HJT Log

oh ya.. i never turn the computer off i constantly let it runn :/ ... overheating??

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So while I'm using my laptop my computer just randomly restarts. My battery is full and its plugged in so I'm really not sure why it keeps doing it. The laptop will restart to a screen that says "Windows Did Not Shut Down Successfully" and let me choose to start Windows normally or in different Safe Modes. I've run scans multiple times but no virus shows up. Its very annoying and any help is apperciated, thanks.

Answer:Laptop randomly restarts

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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Hello everybody!

Im having problems with my laptop, it would finish logging in and then would restart automatically WITHOUT bluescreen. But when I press F8 and go into Debugging Mode my laptop would have bluescreen with MACHINE_CHECK_EXCEPTION blue screen. I already did the following:

1. Clean up laptop with compressed air (so overheating is out of the question, I also use a cooling pad)

2. Reinstall XP SP3 and format all other drives so I only have 1 HDD 2 partitions one with XP and the other with nothing

3. I could install all drivers although my restarting problems continued occuring before installing any driver

4. Registry, malware, spyware, virus clean up

5. Defrag (although I dont think that helped at all)

I'm out of options so before I send to shop I wanted to consult some experts, so I would appreciate if someone could enlighten me.

thx :)

LAPTOP INFO:

Asus F3Sv
Intel Pentium Core 2 Duo (2.2ghz)
2x 1gb Corsair Ram
Nvidia GForce 8600 GS
XP SP3

Answer:My laptop randomly restarts

Is this a new windows installation or did you repair windows? If you can get into windows you can try updating your display drivers, chipset drivers and bios.
The MACHINE_CHECK_EXCEPTION error is usually a hardware error so you can also try running memtest. Alternatively, I see you have 2x 1Gb RAM modules, so take one out at a time and see if that could be the problem.

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Not sure if this is the right category to put this under, but anyway, my Windows 7 laptop (Acer) keeps restarting and I'm not sure why. There's no virus, spyware or adware causing it.
 
I thought it was when I moved it in a certain way that maybe something inside was moving/disconnecting, but it restarted earlier and I wasn't moving it at all. Previously it has gone off when I've tipped it slightly sideways, although it doesn't happen everytime it's moved.
 
I also thought it might be overheating, but it's not really felt that hot most of the time and if that is the case I'd expect it to go off far more often. I've been plugging in a cooling pad so it cools it down, although I don't keep it on all the time.
 
Each time it restarts I find that when I open up Internet Explorer it has signed me out of everything. I sign back in, but at random points it signs me back out again for no reason. My Firefox browser is unaffected by the restart so not sure why IE goes weird.
 
Not sure what else could be causing it and why it is affecting logins on one browser. Anyone got any ideas what might be causing it?
 
Thanks.

Answer:Laptop randomly restarts

Not a Windows issue if one browser works fine, unless it's an issue impacting IE.
 
Have you tried resetting IE to default settings?
 
.How to reset Internet Explorer settings - http://support.microsoft.com/kb/923737
 
 
Any error messages when it reboots?
 
What makes you so sure that it's not a malware issue?
 
Louis

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I have been having problems with my HP zd7000 laptop randomly restarting, which it does at variable times. Sometimes it starts right back up and other times it may take up to 5 minutes. I have temperature monitoring software installed, which reports fairly average temperatures. Initially I thought this may be the problem since the laptop is larger than most (17"). I also have multiple antivirus programs, which have detected no major threats.

After reading other online posts I think it might be either a problem with Windows XP updates (mainly SP1), memory, power supply, or the motherboard. I have 512 MB RAM so I think that should be enough. Also, the computer runs when I take the battery out and use only the power cord.

One weird thing is that when it restarts if I try and disable the SP2 mousepad by pushing the button on my laptop it restarts again 9 times out of 10. I am stuck and any help would be greatly appreciated.

Thanks!
Drew

Answer:Laptop Randomly Restarts

I should add that the software I run is avast antivirus, adaware, and registry mechanic. Only avast runs in real time. They aren't all true antivirus software, which would overlap and cause problems with each other such as a program like norton would.

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I have a toshiba tecra A4...have had it since september of 2005 and it just recently started crashing. Have tried doing a clean install of windows and it still crashes while im installing, so i have no idea why its doing this but if someone could take a look at my log that would be great.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:30:44 PM, on 3/13/2009
Platform: Windows XP SP3, v.5657 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.20978)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\AVG\AVG8\avgam.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Progra... Read more

Answer:Laptop Randomly Restarts

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I've been ignoring this problem for a while because it hasn't really been affecting me. This morning, I heard my laptop play the Windows startup theme and it was just sitting on an ottoman. Since, I've heard it do that 4 times this evening when no one was using it. For some reason, it is just restarting. When the OS restarts, Windows gives an error window saying, "Windows has recovered from an unexpected shutdown."

Details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8003CBD720
BCP4: 0000000000000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini102411-31.dmp
C:\Users\xxxx\AppData\Local\Temp\WER-365900-0.sysdata.xml
C:\Users\xxxx\AppData\Local\Temp\WERB5D6.tmp.version.txt

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Microsoft Online Crash Analysis


System specs:
Windows Vista Home Premium SP2 64 Bit
Intel Core2Duo P7350 2.0 GHz
4GB RAM

This is the original OS that came installed on my laptop (HP Pavilion DV3510). The laptop is about 5 years old. Two years ago, I had similar symptoms and my laptop crashed and wouldn't restart. I sent it back to HP under warranty and they replaced my HD and battery.

Answer:Laptop Randomly Restarts

The restarts can be stopped. They occur as a safe guard to be sure that you can boot when you get a BSOD. We have to stop the BSODs. It appears that the cause is a driver. The driver given is a Microsoft Driver, very rarely the true cause. Take the driver verifier test to help determine the true cause

Driver Verifier Inst

Since the driver that crashed you has not been listed you shouldrun driver verifier
Please run Verifier with these settings:
[quote]
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'lltell you what the driver is. But sometimes it'll crash and won't tell you thedriver. Other times it'll crash before you can log in to Windows. If you can'tget to Safe Mode, then you'll have to resort to offline editing of the registryto disable Driver Verifier.
So, I'd suggest that you first backup your stuff and then make sure you've gotaccess to another computer so you can contact us if problems arise. Then make aSystem Restore point (so you can restore the system using the Vista/Windows 7Startup Repair feature).
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and pressEnter
- Select "Create custom settings (for code developers)" and click"Next"
- Select "Select individual settings from a full list" and click"Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click"Next"
NOTE: You can use Low Resource Simulation if you'd like... Read more

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So starting yesterday my laptop started to restart randomly. Its not very frequent, yesterday it happened two times and once as of today. I looked online and found that it could be some kind of virus (i scanned with avg, nothing) or hardware because of drops or water (i do eat near my laptop but never have any of my food gone onto my laptop and i never drop my laptop or put anything heavy on it). It also can't be the power source because my battery is charged fine when it restarts randomly and i can even dip down to like 4% battery left and what not. Its not overheating because it doesnt feel hot and i bought one of those fan things you put underneath it, which made it wayyy less hot that i was before.
So what is wrong with my laptop? I really have no idea... ):
 

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Hello,

My laptop is:
Dell Inspiron 1420 (I bought it in 2007)
Windows Vista 32-bit preinstalled
Intel Core 2 Duo, 2.00 GHz
RAM 2.00 GB
HD SATA 160 GB

My problem is my computer restarts itself randomly.
The computer worked fine for 18 months. This problem started the first time I tried to see a whole movie in it. The movie froze, I got a BSOD and the computer restarted itself. After that, It begun to restart itself randomly.

So far, I've done several things. I've tried to uninstall Vista and Install XP and It didn't work

After several tests, the only thing I've got is to identify a frequent behavior... That is:

1. Every single component in the copmputer is working OK -I can say that because of the Dell diagnostic utilities-

2. The problem is: The laptop restarts itself randomly -with a BSOD if Vista and without BSOD if XP- without any warnings or error messages

3. It happens as soon as Windows -Vista or XP SP2- completes the first step of its own installation process... I mean, when the first windows files and drivers are loaded -after the first normal restart due to the installation process-

Beyond this, I've got nothing... I haven't figure the cause of the problem or any possible solution

Could anybody help me? What can I do?
 

Answer:My laptop restarts itself randomly

franklinrdl said:


hello,

my laptop is:
Dell inspiron 1420 (i bought it in 2007)
windows vista 32-bit preinstalled
intel core 2 duo, 2.00 ghz
ram 2.00 gb
hd sata 160 gb

my problem is my computer restarts itself randomly.
The computer worked fine for 18 months. This problem started the first time i tried to see a whole movie in it. The movie froze, i got a bsod and the computer restarted itself. After that, it begun to restart itself randomly.

So far, i've done several things. I've tried to uninstall vista and install xp and it didn't work

after several tests, the only thing i've got is to identify a frequent behavior... That is:

1. Every single component in the copmputer is working ok -i can say that because of the dell diagnostic utilities-

2. The problem is: The laptop restarts itself randomly -with a bsod if vista and without bsod if xp- without any warnings or error messages

3. It happens as soon as windows -vista or xp sp2- completes the first step of its own installation process... I mean, when the first windows files and drivers are loaded -after the first normal restart due to the installation process-

beyond this, i've got nothing... I haven't figure the cause of the problem or any possible solution

could anybody help me? What can i do?Click to expand...

are you sure that your movie hadn't a virus?
I know some virus,i don't remember the names,but they restart computers without any message.try to find this virus... Read more

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I'm having an odd issue with my HP Pavilion dv2000 laptop. Sometimes it will spontaneously shut itself off. First, the screen will go out. Next, the computer itself will shut down. This always occurs when I am doing something that requires a lot of resources, such as playing a game or watching a video (but only when the video is streamed, it handles DVD and avi files just fine). In retrospect, it's 99% game related.

I think it may be heat related, as if I try to boot the laptop after it shuts itself down, it will shut itself down again before startup is complete. If I let it cool down for a while and then come back to it, the computer will boot properly. As well, these shutdowns are always accompanied by high temperatures on the left side.

Running SpeedFan right now, the hard drive is at 64 degrees C, Temp (ACPI) is 92C, the processor is at 82C and the video card is at 105C. It does not recognize a fan.

I hope that helps. This is not my area of expertise so I've exhausted my options.

The computer is 2-3 months old, and running Windows XP (Home, I believe).
 

Answer:HP Laptop randomly shuts down

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I have a sony laptop that is doing something very strange. It is just randomly clicking and going completly off - and then automatically restarting.

This happens as I'm working on it and can be when I am doing anything. Typing, moving the mouse, there doesn't seem to be any one thing that makes it do it. But it does seem to be doing it more often.

I conect it with two different power cords - one at home and one at my office - yet it does it at both locations so I don't think it has anything to do with the power cord.

Please help!

Answer:Laptop randomly shuts off

Overheating perhaps??

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Hello all, over the past year I could say I have been been getting a lot of random shutdowns with my Dell Studio 15. This can happen when I'm browsing the web, trying to play a game, or I leave my laptop on for a extended period of time (a day or more). I realize a year is along time to wait to solve a problem, but better now than never. My laptop is a Dell Studio 1555 running Windows 7 x64. Sometimes when I turn my laptop back on I can hear the fan running rapidly, yet when it shuts off I do not hear it. I believe these are due to heat and I just need to clean out my laptop. If and when I leave it on I come back to find it has restarted and most of the time there is a not a Blue Screen notice. Usually in this situation I just left my laptop on or I am streaming media. Sometimes it will Blue Screen but most recently, within the past few months it has not. Today it actually has produced one. Unfortunately I believe most logs are deleted due to my use of CCleaner and TuneUp Utilities, but I do have Critical events in my Error Logs which date back to 2 months ago.

I look forward to solving this problem. Please and thank you.

Answer:Laptop Randomly Shuts Down

Do not allow any cleanup utilities that might remove crash dumps and logs to run while we are trouble-shooting.Let's collect some more information: I'll have a look at it and help you try to resolve the problem. Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)... with one exception to the following line under Step 4:"Create a new thread HERE and attach the file(s)."The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.See the suggestions in the following links for recommendations on file sharing websites:http://lifehacker.com/388284/best-online-file-sharing-serviceshttp://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

I can recommend : Also suitable is Please Publish a Snapshot using Speccy, and post a link to it in this thread.It is a convenient and accurate way of providing us with details of your computer specifications. Please download MiniToolBox, save it to your Desktop and run it.Checkmark the following checkb... Read more

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My wife has been nagging me to address her laptop issue for a while now.  Can you help me?
 
The problem is that it shuts down randomly.  Sometimes it will go a few days and sometimes only 15 minutes before the thing shuts down. Although i wasn't really paying attention, it just happened in front of me.  The system seemed to go to sleep but when i went to wake the laptop, the system started up from a full shut down (i had to log in and all applications were closed.)  There are no special warnings indicating that the system had an unexpected shut down..  
 
I had hoped that i fixed a similar problem on this system a year ago when it was also over heating.  No more overheating but still shutting down.
 
The system in question is a Samsung NP-R580 running Windows 7 Home Premium 64-bit.  i3 2.4GHz; 4.00GB RAM.  We're running Norton 360 Premier for anti-virus and firewall.

Answer:Laptop shuts down randomly

1.  Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  

 
When Speccy opens you will see a screen similar to the one below.
 

 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 

 
The following screen will appear, click on Copy to Clipboard.
 

 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis

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Hi everyone,

I have a HP xf335 notebook, that about two weeks about began shutting down randomly for no reason. I and running windows xp home. I have contacted HP and have updated the bios, cleaned the fan vents, changed some of the recovery settings. Still nothing seems to fix this problem. I think that it might be over heating only because when I first turn it on it will run for about 20-30 minutes before shutting down. Once it shuts down, it doesn't stay on for more that 30 seconds if that. The bottom also seems pretty hot. But I can hear the fan running so I know that it is working okay. I then thought that maybe the battery was bad but it still happens with the a/c adaptor connect by itself. I even tried to discharge the notebook but it still happens.

Does anyone have any suggestions on what might be causing this problem.

Thanks
Jim
 

Answer:HP laptop randomly shuts down

Any new hardware installed?
 

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hi, hopefully some of u can help me with this. lately when ive been using my laptop, it randomly shuts off when im using it. or, if i leave it idle for too long, the laptop will also shut off. ive checked the electrical outlet, and it seems to work fine, so that couldnt be the problem. and also, ive checked for viruses etc, and defragged my drive. anyone have any ideas?
 

Answer:laptop randomly shuts down!

Sounds like it could be overheating........does the bottom feel really warm when it shuts down? Will it start right away again, or do you have to leave it off for a bit?
 

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i just wanna take the opportunity in this forum, my laptop also shutsdown randomly, but it also does when i run my mcaffe virus scan.i dont know if i have a temp problem or my memory or processor ar burnt out.
 

Answer:Laptop Shuts Down Randomly

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Hello,
i have a gateway nv52 laptop that randomly shuts off. I recently replaced the battery as i thought it was a power issue, checked the power cord its working fine. It randomly shuts off even with the battery charged. it usually does it when it gets hot, or when i try to install something from a cd/ portable hard drive. I took the entire laptop apart, No HDD, only RAM and CPU. I believe its either the RAM, CPU or the Motherboard. I strongly believe its most likely the cpu or the motherboard. Can i get a second, professional opinion on this, would be greatly appreciated. Thanks.

Answer:Laptop randomly shuts off

Overheating will cause a sudden shutdown to prevent damage to the vital components. it doesn't necessarily mean one of those components is faulty. It could simply be caused by blocked ventilation slots in the laptop casing, so check them for fluff build-up.

Also make sure all fans are actually working.

I had a laptop which would overheat & shut down if it was used on my lap for a time. My trousers were actually blocking the ventilation slots. Although they are called laptops, they really need to be sitting on a hard surface to maintain a ventilation gap underneath it. I guess that's why manufacturer's now refer to them as "notebooks" so as not to mislead us about how they should be used.

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Hi, hopefully someone here can help me.

Recently while I was using my laptop it shut down mid-use and wouldn't restart.

It doesn't seem to be receiving charge from the mains adapter (no light on the charging indicator).

Eventually, after about half an hour or so it would allow me to turn it back on again with the power button, but after minimal use the same thing happened again.

This process has now happened several more times. After the shut down/crash I will not be able to turn it on again for an extended period of time (perhaps 30 minutes) and the laptop is completely unresponsive.

Once I do turn it back on however, almost any use will trigger the shut down. It will last for several minutes while I don't try to use it (I did manage to use control panel), but as soon as I even open a web browser the system crashes.

This may well be a hardware problem, so perhaps I posted it in the wrong section, but I didn't want to assume it was just a faulty PSU, as there seems there may be something trying it.

If anyone has any advice or ideas please let me know. I'm pretty competent on software, but not so great with hardware issues.

Thanks!
 

Answer:Laptop randomly shuts down

a heat issue is likely to trigger a shutdown and with use would take a longer period to cool.
check for accumulation of dust in the vents and fans. see if its restricting air flow. clean them out .
 

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Hey everyone,

I have two problems with my HP Pavilion zx5040us.

My first problem is that it randomly shuts off. I was thinking it was overheating so I took it to the shop where the guy put some silver paste in there to cool it and I even bought a laptop cooler.
As soon as I turned it on I used it for 10 minutes and it shut off again.

My second problem is that my laptop can only work with the AC Power cord. I thought my battery needed to be replaced so I ordered a new one. As soon as I put the new one in... it still didn't do anything.

I downloaded the latest BIOS update too. I better wrap this up before my laptop shuts off again. Any help is appreciated. Thanks.

-Andy
 

Answer:My Laptop randomly shuts off

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Hi there,

I have a problem with my dell laptop. It shuts down at random, and then I have to go through Windows Error Recovery when trying to reboot.

I have contacted Dell on numerous occasions and last week sent it back to them. It was returned with a new hard disk drive and heatsink. The OS was reinstalled with Windows 7 HP 64 bit.

The laptop seems to shut down when I am actively typing, into a search engine, and clerical work in Microsoft Office.

I have been trying through trial and error to find out when it happens.
1. When I attempted to go on the internet, it lasted 10 minutes and then binged at me and shut down(it always comes up with '10' in the address bar).
2. I disconnected the internet (IE8), went into internet options to delete any cookies, temp files and browsing history but again it binged a me and shut down.
3. Connected back to the internet and tried to get mozilla firefox, but just shut down. Then had to go through the windows error recovery.
4. Took IE8 off and loaded Microsoft office. Went into Publisher and it shut down.
5. Opened Microsoft word 2010, began typing. It binged at me again, the find and replace box popped up, then the save you document box popped up and it then shut down.

Any ideas? Does it sound like Hardware or software fault? Its only six month old and I'm having trouble gettiing anywhere the Technical Help rom Dell.

Thanks

Answer:Help! My laptop shuts down randomly!

Hi and welcome to TSF you would need to run some diagnostics to test the hardware dell has it's own which model and number do you have ie dell studio 1734.The other alternate is to run seatools for dos on the hard drive and memtest 86 + on the ram,have you tried removing the ram and reseating it or tried starting in safe mode tapping F8 on booting then choosing safe mode with networking and see if it still behaves the same

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I dont know what happens, is just shuts up, even if the battery is charged. It is a toshiba satellite, just 6 months old.
I dont know if i hit a key that shuts the system or a heating problem.
Help

Answer:The laptop randomly shuts up

Get a can of compressed air and blow out all the fans. Then go to Control Panel/Power Options. It probably is set to sleep after 5 minutes of non-use without the power adapter attached to save battery power. You can readjust this if you like.

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I have a Gateway 6307 ?, Vista. It randomly shuts down, sometimes right after log on, other times after an hour...Just noticed today that when I pick it up to move, and tilt it , it shuts off. Any ideas?

Answer:laptop shuts down randomly

Is the battery charging? Does it hold a charge?
If you gently wiggle the cord where it inserts into the laptop does it shut down? Is it a bit loose feeling?

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I am having a problem with my Satellite Laptop. It was bought about 3 years ago and works fine except at random times during the day and night, whether we are using it or not, the computer completely shuts down. We have Windows Vista. I'm not real computer savvy so if you need to know more info about the computer ask and I will try and find out.Thank You in Advance for your help.

Answer:Laptop Randomly Shuts Off

Based on the scant information you've provided it could be pretty much anything from a bad power supply to failing hardware to, well, pretty much any number of things.

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I have a Lenovo Y710 Windows 7 32-bit
Intel(R) Core(TM)2 Duo CPU T5450 @ 1.66GHz, 1662 MHz 2.00GB RAM
and it randomly shuts down when using full CPU process at 100% (when using facebook and youtube and anything else gets to 100% process) I am pretty sure it is not a virus though because i already checked the computer for viruses o and also shuts down when i barely started up the laptop so how can the virus even load i already re installed windows 7 still shuts off and blowed the fan with can of compressed air even opened the laptop and cleaned the dirt off

Also i do not know but it maybe started since i tried over-clocking the computer but most likely i under-clocked to much with (NHC) program because now in cpu-z it says core speed at 997.2 MHz and in everest its says under the
Overclock > CPU Speed > CPU Clock "997.2 MHz (original: 1667 MHz)" so thats probably why its at 100% process with so little programs open so if some one can help me overclock it again thanks

Also in my motherboard name it says just "Lenovo Invalid" so i dont know what motherboard I have and I cant update the bios but its pheonix so i dont know where i can update it already tried the website but can not find where to update it

any help would be appreciated thanks

Also My core voltage is at 0.950V i dont know if this has something to do with the low performance but any help would be appreciated any time now thank you

Any buddy wana help me out...

Answer:Laptop Randomly Shuts Off

check your cpu temp

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i have a Toshiba L300D 13S which shuts down sometimes for no reason and even the battery and charging lights go out. when i try to turn it on the system shuts down and everything even the lights go, i have to unplug the charger and take out then reinsert the battery to get it to start up again. also my system has been noticably slower.

i run Windows Vista Home Premium Service Pack 2.

thanks in advance

here is my hijack this log :

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:12:38, on 03/03/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Toshiba TEMPRO\TemproTray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\eht... Read more

Answer:Laptop shuts off randomly

bump

please help
 

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It's been doing this for awhile. I've noticed that it shuts off when I actually attempt to do something on it. Like if I try to surf the internet, it will turn off. If i try to install a game it'll turn off, and It'll turn off if I try to watch a video. People have told me it could be my battery or fan. I leave my laptop plugged in to the wall so I don't think the battery is the issue, and I'm almost sure my fan isnt an issue. I can leave my laptop on for a long time without it turning on, I just can't really do anything on it or it will turn off.

Answer:laptop shuts off randomly

Quote...I can leave my laptop on for a long time without it turning on, I just can't really do anything on it or it will turn off.Don't you mean:  "I can leave my laptop on for a long time without it turning off, I just can't really do anything on it or it will turn off."Do you ever hear the cooling fan come on at any time?  If no, that's the problem.

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Hi,I've been trying help my sister with her laptop but can't seem to find what's wrong.Eventually I've tried fromating and using windows 7 (prof) insted of windows vista.But it isn't fixed yet. I have no clue what it could be, maybe a virus, maybe hardware,...It used to say software error right before it would shut down but lately it doesn't say anything it just randomly shuts itself down. Sometimes it has that problem 4 times a day and sometimes she can work a whole week without having the problem. She backed up her files and copied it back but AVG can't find a thing. I'll try some other anti virus softwares but I don't think that's the problem.system specs:Dell inspiron 1525OS: Vista home premium (in the beginning) / now Windows 7 (prof)Thanks in advanceJonas

Answer:Laptop shuts down by itself randomly

If her OS is 32-bit, I suggest downloading Core Temp and running it to monitor the temperatures of her processor.  I think eliminating high temps as a possible cause may be a worthwhile troubleshooting step.

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I have an hip laptop and it randomly shuts off. I want to try to trouble shoot before I call it a lost cause. Referred to some great threads on here before so thought I'd give this forum a try. Thanks ahead of time for any help. I have an HP Pavilion dv6500. It randomly would shut off a few months ago, got better but started up again. When it shuts off its sudden like someone pulled the cord on it. After it shuts off I cannot get it to start for quite awhile afterward (20 minutes to 3 hrs if not longer). I can push the power button and the computer will attempt to start but will do the cold shutdown in the middle of startup. Sometimes it can get as far as the windows log on and then shutoff. The shutdown happens at all times, no pattern in my activity.

The computer has some other issues, I can't run it without the power cord because the battery is dead (HP said its because I didn't take the battery out when I used the laptop plugged into the wall. Refuse to buy another battery if I can't get laptop to work). My 3 year old spilled milk on the keyboard and it was bad enough the milk came it the USB ports and battery slot on the bottom. Another issue is when I try to change the power battery settings, I can't change it past the lowest performance setting because the laptop overheats. It will shut down within minutes of changing setting. this seriously affects the performance since it has to run so low. But hey, it's a laptop and works for my bas... Read more

Answer:Laptop randomly shuts off

Wow, after spilling milk all the way through it I would consider myself fortunate that it still runs. To me it sounds like it is overheating. Laptops generally collect dust inside as they age and eventually develop cooling issues. I'm sure all the milk doesn't help. Have you tried opening it up and dusting it off with a can of compressed air?
 

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my Acer Aspire 5000 shuts off randomly with no warning! Please help!

Answer:laptop shuts off randomly

Could be a sign of overheating. . Or the battery could be dying.

Try to clean out the vents with a can of compressed air.

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This is a difficult question. I have an ASUS K72J series laptop that is over 4 years old.
My laptop shuts off randomly in high power demanding games (no warning/no lag). It is NOT hardware or heat. It is NOT the power supply. That really only leaves software but I am at a wits end trying to figure out what/why/how. I have updated all drivers and DriectX. The computer works fine - hours on end - but as soon as I try to play a 'heavy' game it lasts about 5-10 minutes and then shuts off. (These three games have triggered it - Borderlands 2, League of Legends and Farming Simulator 2).
 
This issue bagan about 1 month ago after I recieved my laptop back from a proffessional computer repairer, as I had my display cable replaced (this was a separate visit from the one where I had the thermal-paste re-done). I will stress that it had never happened prior to recieving my laptop back. However I don't know how that could be the cause - it was pointed out to me by a friend that It could have something to do with full-screen games and an issue with them that closes it, I haven't tested that yet by playing them in Windowed mode.
Here is some further explanation:
 
Power Supply: I have run Borderlands 2 on battery power only, AC power only and on AC + Battery power. Same shut down problem happened everytime.
Heat Issue: I know it is not heat as I had the heat-sinks and thermal-paste re-done. Also the computer place I took it too ran a stress test and had temps up around 90C (and i... Read more

Answer:Laptop shuts off Randomly

Hi Rinkashime,
So the computer place that seated and used the thermal paste, could be the issue.  Let me explain.
 
Asus computers in different models have this issue, and its usually after a repair.  More than likely the repair place removed the thermal pad, and replaced it with thermal paste.  Pads are the tops in GPU and Process heat transfer.  at 90C I would be a little worried but at 65C you should be OK.  Assuming that your device is OK with the connection of the Processor and the heat sink (meaning there are no air bubbles or gaps allowing it to surge, etc then I would look at your BIOS settings.
 
In most, not all BIOS settings, you can select and change the max and min shutdown temp for the machine.  Are these present?  If so are they sent about the temps that your device is throwing at you?  I would check.
 
Here is a overview of the Asus you have, including temps, how games handle and a given stress test they used.  Take a look at it and see if your getting the same numbers.  If you are not, then I would check the BIOS (make sure you keep it insides the guidlines for the processor you have, dont want to fry it).
 
I would then get the thermal paste or pad reseated and try it again. 
 
From there I would need a lot more info on what your computer has, etc.
 
good luck
cz

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Hi guys,

So for the past 2 days my laptop will randomly shut down in the middle of working. I noticed that it shuts down when I seem to be pushing computer as in, if I'm playing a game that demands a lot of RAM or processing my data from work which again pushes the computer. But once the laptop turns off, if I immediately try and push the on button it will turn on and then immediately shut off, I have to wait about 15 minutes for it to turn on. Something to point out, right now, my battery is 100% charged but when I try to turn it on, the battery charge light lights up. Not entirely sure but some advice would be appreciated, thanks.

Specs:
HP dv6700
3.00Gb RAM
Windows Vista home premium
AMD Turion 64 X2 Mobile Technology TL-60, 2.00 Ghz

Some history with my computer...recently I tried to uninstall my AVG in order to register some network stuff at my university and I was getting errors with that. For the past year, my battery would not charge beyond 60% but in the past month it has been able to charge to 100%. Nothing was done to fix that. In addition, For about a month or so, when I start to push my computer and open up several programs, it makes this "whirring" noise which lasts for quite sometime and then randomly will stop. That didn't change anything in terms of productivity or function for the laptop. But now it just turns off.
 

Answer:HP Laptop Randomly Shuts Off

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Hi sorry if I'm posting in the wrong section but i have a laptop with windows 10. Recently it keeps freezing and just taking ages to load anything. It also keeps randomly switching off. It doesnt shut down just goes off completely

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hey guys
i have an hp compaq presario m2000
its just about 2 years old
anyway, one day it just shut off all together while i was on it, i took the battery out and put it back in a couple times, then it finally came on again.
after that it kept shutting off on me and now it is able to stay on for less and less time each time i get it running.
it was able to stay on for about 3 hours, and now its only about 15 minutes.
it will also turn off if i move it in any way.
right now i cant get it to turn on at all.
i thought maybe it was just time for a new battery, so i bought one but still no luck.
anyone have any idea what could be going on?????
 

Answer:Laptop randomly shuts off

"I thought maybe it was just time for a new battery, so I bought one but still no luck"...

You might check or reset the power settings. Does the new battery charge normally? Are the charging LED's normal?
 

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hello,

recently i have been having trouble with my laptop (toshiba satellite, running windows xp, about a year old). it seems to randomly shut off at times, often causing me to lose whatever i am working on. often it happens when i am in the middle of a game or in the loading of a game, but even happens when i load different applications or watch websites with flash/music playing. the fans usually get pretty loud, and then the laptop shuts off all together. the laptop is just about always plugged in, not running from battery. if anyone knows any way i can fix this without sending it into the manufacturer i would be most grateful.

thank you
 

Answer:laptop shuts off randomly

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Hi, My new laptop, it's less that 2 months old, has started to randomly shut down.  it then reboots and comes back up. i find this very frustrating when i'm in the middle of something.

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I have tried everything possible that is posted here - my issues are:

1) Randomly the laptop restarts by itself

2) When I close the lid, it goes to sleep (as set up under power settings) but when I "wake it up" - it restarts and I get the error that windows did not shut down properly.

Please...does anyone have a solution??

Thanks
Julie

Answer:Laptop restarts randomly & when I open the lid

First thing first.

Sleep disorder: Make sure nothing can wake you up that is not authorized. Authorize with a password. Go back to power plan and program your waking up to a password.

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For the past few weeks my laptop has been turning off and then rebooting itself randomly. In the begging it would turn off once or twice and then work fine but now it just keeps on turning off and reboots every time I use it in the normal mode (windows 7 64bit). It works in the safe mode but in the normal it doesn't. I tried the many things such as: Clean bootchecked hard drive and memoryre installed windows 7 set the bios to defaultcleaned vents and applied thermal paste I have a Hitachi hard drive so i did the drives fitness test and repaired the errorsNone of these helped... the problem is still there.Need Help!!!!

Answer:Laptop keeps on turning off and then restarts randomly

Download BlueScreenView:http://www.nirsoft.net/utils/blue_screen_view.htmlunzip downloaded file and double click on BlueScreenView.exe to run the program.when scanning is done, go to EDIT - Select AllGo to FILE - SAVE Selected Items, and save the report as BSOD.txtOpen BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

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My Lenovo G570 began to randomly restart once or twice a day about a week ago. It stopped for a few days and then started doing it again. I don't get a BSoD, it just restarts and gives me the screen where you choose whether to start Windows in safe mode or not.
 
I have no idea what's causing this. I added an additional 2GB of RAM almost 2 months ago and ran Memtest then. There weren't any issues, and the restarts only started happening recently so I don't think it's RAM related. Other than that though I haven't got a clue so any help would be appreciated.

Answer:Lenovo laptop randomly restarts

Since the system boots...
 
Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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This problem has been going on for quite sometime now. It tends to happen mostly when I am either playing a game or using a browser, it used to happen mostly when I would use internet explorer but now its anything. When I've checked the Event Log it seems to be showing up as a Kernel Power issue but I'm not sure if it is actually a heating issue or anything. There was a time when it restarted and would not turn back on for two days a few months ago. Please I really want this fixed. (Sorry not that tech great tech wise but if i'm told what to do i'll try to do it. Also have to use another computer to post this since laptop restarts when trying to get to forum.I can access the laptop just may take a little time.)

Answer:Windows 7 Laptop randomly restarts

Sounds to me the laptop is overheating.

Try using a cooling pad
This might help with your problem.

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Hi!
I'm a pretty inexperienced computer user who is desperate for help!
I apologise if this is not in the right forum, or if there is a previous thread about this (I did search).

Every time I turn my computer on it reaches the Automatic Updates screen. It says 'installing update 3 of 3 - 0%. The logging on screen flashes up, and then the laptop begins to shut down and restart, returning me to the Automatic Updates screen.

Thanks in advance for any help.
 

Answer:Automatic updates - laptop shuts down itself and restarts update process

Bump

If anyone can help at all, please do. I'm desperate.
 

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Hi guys,I have an Acer Aspire One D257 notebook. It was all working fine until just yesterday. I plugged it in th charge and it just went black. I turned it back on, and the same thing. I then restored it to factory settings using Acer eRecovery Management, and all fine for about 30 minutes. Then it started again. I turned it off and plugged it in, and charged it up fully. Then I turned it on again, and all is OK. I want to use it plugged in though, as the charge doesn`t last long in it. Any suggestions?Help much appreciated,Spollen27

Answer:Laptop Shuts Off Randomly When Plugged In?

Have you tried it with the battery removed ? ?Remove all power to take the battery out 1st.

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Hi Friends,
 
The problems with my ASUS laptop continue.  Before I call ASUS and waste time sending my laptop back to them for a fourth time, I thought I would check-in with the Best-Forum-Ever for suggestions.
 
Since spring, I have sent my laptop back to the manufacturer 3 times to address chronic random freezing.  On trips 2 and 3, they replaced the hard drive and then the motherboard.  When my computer was returned in September, everything was wonderful - blissful really - the freezing problem was cured.  It started differently, but it worked, and after losing no fewer than 80 work hours on fixing my laptop, I wasn't going to complain.  (after pressing the power button, it sounds like it's powering-up, then there is a click, and then silence.  It does this three or four times before it 'catches' and starts up) 
 
About a month after getting it back, it shut down randomly, once.  Since it didn't reoccur (until now), I didn't really think much of it.  Today, it has shut down randomly a few times in the last hour or two. The screen goes black and then it powers down.   I suspect the trouble is only beginning.
 
The Speccy report is here
Minitoolboxl list is attached too
 
I appreciate any help and advice!

Answer:Laptop shuts downs randomly

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
As a general rule I will not download material of an unknown source to my computer.  This is why I've requested that you post the MiniToolBox in your topic.

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This is a brief description of my laptop
Time of this report: 3/14/2010, 19:00:41
Machine name:
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Compaq Presario A900 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz (2 CPUs), ~1.9GHz
Memory: 3062MB RAM
Page File: 1704MB used, 4628MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
---------------
Display Devices
---------------
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_30D9103C&REV_

Since 13/3/2010 my laptop has been freezing or crashing. I have looked through the event viewer and found
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

<EventID Qualifiers="49152"... Read more

Answer:Laptop randomly freezes/shuts down

also this -

The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043c from line 45 of d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-EventSystem" Guid="{899daace-4868-4295-afcd-9eb8fb497561}" EventSourceName="EventSystem" />

<EventID Qualifiers="49152">4609</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>16</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2010-03-16T08:35:11.000Z" />

<EventRecordID>56476</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>Fieldmont-PC</Computer>

<Security />

</System>
- <EventData>
<Data Name="param1">d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp</Data>

<Data Name="param2">45</Data>

<Data Name="param3">8007043c</Data>

</EventData>
</Event>
Also I did a system restore and driver update and no change
 

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Hello, my laptop is randomly shutting off without any low battery warning nor the battery being even low. this issue started like a week ago. it is not from the battery settings since they are set to notify at 20,10,7 % but my laptop turns of at around 20-40%. it is an asus rog gl752vw.

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I purchased a Gateway laptop (see specs below) about 2 years ago and haven't had any problems up until now. About two months ago, the laptop began randomly shutting down with no warning.
Searches indicated that the machine may be overheating. So I carefully cleaned the fan, heat sinks, etc. with compressed air. Didn't help.
Since it only powers down when hooked to a power supply (it never does so when using the battery), I bought a new power supply (exact same type that came with the computer). It seemed to work for about a week, and then the random shutting down started again.
The only other possibly relevant piece of information is that the machine fell about a foot from a table onto soft carpet a few weeks before this started happening.
Any thoughts on what may be causing the machine to randomly shut down? My thanks in advance.

Gateway ML6732 running Windows 7 Home Premium (32 bit OS). Intel Pentium Dual T2390 processor. 3062 MB RAM. Realtek RTL8187B Wireless card.
 

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I have a 2year old hp Envy 15-j which keep randomly shutting down without warning. It may stay on for a minute or maybe 15-20 but then shuts down without warning. I can hear something running and wondered if it could be the fan and it shuts down due to overheating. Could anyone please help as it has hardly been used. Thank you

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I have an ASUS laptop that I beleive has become infected with a virus that is randomly closing down the laptop & immediately re-booting it.

The laptop re-boots fine bar it tries to firstly locate a spyhunter fix rather than the option of XP or Vista. I can manually locate the XP option & then log in OK until the problem recurs. The laptop works OK for indeterminate periods of time & tends to shut down when opening or closing down a programme or a file.

It is for that reason I do not think I have a power supply issue or temperature issue which seem to be common problems.

I have advanced system care which suggests the laptop is in A condition & when it is on it works absolutely fine.

I am suspicious of the spyhunter fix which I think must be rogue. I am also unable to access task manager. A longer term problem is I cannot run the laptop in safe mode. It gets so far then just gets stuck. I accept that any help on here may be limited due to this particular problem.

Most solutions seem to require safe mode.

From googling my problem a suggestion of SD fix seems to fit the bill except that I have been unable to download this from ANY link. Again I am suspicious that this is part of something sinister going on rather than mere coincidence.
Any help at all would be appreciated!!!

Thanks in advance

Answer:ASUS Laptop randomly shuts down

Problem has now been resolved.

Please ignore post in 3 days or older thread.

Thanks

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I think it gets too cold, now before you laugh lemme tell you what i've noticed on my laptop so far.

3 straight days in a row, when I use my laptop in the morning (when its very cold) and the coolant I use to keep my laptop even cooler, is a ghetto way by simply placing the latptop ontop an airfan. So for 3 days it shuts down randomly (no blue screen, complete shutdown) in the morning. Today the 4th day, I still kept it ontop the fan (for elevated free airflow on the bottom) but with the fan turned off, and it hasnt shut down at all.

What do you guys think?

I already know its not overheating.

Answer:I think I found out why my laptop randomly shuts down

I think you should stop starting new threads for your problems. You have already done so at least half a dozen times in the past few weeks.

Starting new threads for the same problem is a bannable offense: http://www.sevenforums.com/general-d...ease-read.html

This is your final warning.

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My laptop is a Sony Vaio this is the model ->VPCF116FX.
Lately i've been gaming heavily on it, and its my first time leaving it on over night. Now the first thing you guys might think is that its an overheating problem, I can assure you its not as I tested it while monitoring my core's temperatures. 2 different tests, the one without a coolant the laptop peaked at a blistering 95c, like I said it shuts down randomly I can leave it on overnight without a coolant and then when I play for like 1 hour it can shut off. The fastest it shut off before was 3 minutes right after running the game I play. (It only shuts down while playing a game known as Aika) I doubt its also the games problem as how can a game shut off a laptop/pc. Anyways, the test with the coolant, the temperature is at a stable 65-68c, and it still randomly shuts off it could shutoff within 5 minutes, or 10 hours. (of playing a game, never witnessed it shutdown without playing yet)

Answer:My laptop randomly shuts off without warning

Take it apart and clean the dust out 95c without cooling pad is way too much...

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Hello, I'm new to the forum, but I have been following it for some time. I seriously hope someone will be able to help me.
Here is my problem: I bought a new ASUS laptop 3 months ago, and it was all okay until it started to shut down on its own ( about a month ago). I tried resetting Windows, updating etc then I replaced my hdd because a software diagnostics tool reported that there were bad sectors. I could also hear strange noises. I read that manhandling the laptop while it is running could damage the delicate workings of the hdd, and I had done that sometimes. Everything was fine for almost a week, then the computer started shutting down on its own again. It happened while I was working , keeping multiple programs open (twice, hours after turning it on) and while I was watching a video (10-15 min later). However, today was not the first time I watched a video, so the issue is new. It seems like it is gradually worsening. After it shut down, I tried to power it back on, but it wouldn't boot. The LEDs didn't even turn on, unless it was plugged in. When i unplugged the charger it shut down again immediately. After 3 minutes I removed the external power supply, and it kept running.

I have already updated the BIOS firmware to the last version, but it obviously didn't work.
ASUS PC Diagnostics tells me that the CMOS pattern test failed, I looked up possible solutions, but I wanted to ask before doing anything stupid.
I am pretty sure it isn't a heat ... Read more

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Hello I'm quite new to this forum and it looks promising. ( Let it be known I'm 16 and not very computer literate)

I'm here to post an inquiry about my laptop randomly shutting off mostly when I'm playing games. I have come to my own conclusion that it shuts down due to it overheating. As the back of the laptop sometimes feels and ranges from hot to extremely hot. (Not hot as a frying pan). So when it turns off, I take a normal stand-up fan, and let it blow against the back off my laptop. ( Sometimes when it shuts off I can't turn it on for a few minutes, sometimes I can restart it straight away)
I do own a cooling fan, but it may not work as well as it used to due some spokes being broken, but it still blows a relatively good amount of air. The games I currently play are, Chivalry Medieval Warfare, Garry's Mod and League Of Legends.

My laptop is two years old, with the specs here: http://i1176.photobucket.com/albums/x336/LumpySausage/SystemInformation_zps8a0a7bc5.png

I encountered these random shutdowns earlier this year, however it's becoming more frequent and more annoying. I've researched around google/forums and people seem to have based others' problems due to dust being built up within my laptop.And a long with my findings I've found videos showing how to clean dust out of your laptop via Homemade Procedures.
I've also figured out a nice programme to find out the temperatures of the components. CPUID HWMonitor.
... Read more

Answer:Solved: Laptop Randomly Shuts Off

When you play games on your laptop, where do you put the laptop at? (Desk, bed, your lap etc.).
You may need to clean the fan vents from your laptop if not done for quite some time or never.
Buy yourself a cooling fan pad:
example: http://www.amazon.com/Cooler-Master...1407577708&sr=8-1&keywords=laptop+cooling+fan
 

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Ok I've been trying to do this on my own for about a month and I'm at a loss.  I have an asus u56e I bought from my brother.  When it's cold and not on a battery (ie I'm on the road in my car) it starts to load up then shuts down.  Then I power on again and it gets a little further then shuts down.  This goes on and on for several times till it stays on eventually.  
 
I have diagnosed the HD, mem86 tested it (though I heard it only does my "first" stick of ram, I have cleaned windows up, did sfc scan, check disk, updated bios/all drivers, etc everything I can think of.  This is a basically clean install of windows 7.
 
I don't know if you can check the motherboard for certain problems, but google hasn't been helpful.  Caveat, he did spill soda on the keyboard and I ordered one from ebay, got in and replaced it.  There was random stickiness in the computer though not terrible.  It runs great once warm or on a power source.  The power button is a little rough but I doubt that's it.
 
Gotten 41, 51 etc error codes.  Makes no sense I bring it home not on charger same power profile no restarts.  Even in a semi warm car or cold car always randomly rebooting.  IDK what to do.
 
I'm completely out of ideas.  Any help would be greatly appreciated
 

Answer:Laptop randomly shuts off when cold. HELP!

All the residue from the soda spill needs to be removed from inside the laptop.  It can cause corrosion and shorting.
 
There is a good article here on how to clean a laptop after a spill.

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It started just today. My laptop would randomly just shut off when the battery was low. When I checked the percentage it shows 15% when I turn my laptop back on. I already checked the power options, and everything is normal there. I was wondering if anyone has any solutions to this. Also, I just notice that my laptop would not charge past 90%. It would charge up until 90%. Thanks in advance. 

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Hello, I'm on a pretty new laptop, got it a few months ago. It runs fine, but the only thing is, since I updated to 8.1, my computer will randomly shut off on it's own from time to time. It took me a few times to upgrade to 8.1 without any problems (eventually had to restore to factory settings and update from there right away). It's not a huge deal, but I want to make sure it's not going to get worse or cause other problems. I'm uploading a .txt file with all my specs. Thanks in advance!

Answer:Since updating to 8.1, laptop randomly shuts off

Have you made sure that all of your drivers are fully updated?

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As above.

There will also be static sound. Usually that happens in the first boot in a few hours (cold start). Subsequent boot ups tend to be fine.

From the windows event log it's a Kernel-power 41 error (63).

It's a Toshiba Portege M900 running on Windows 7 (Intel Core 2 Duo, ) Any ideas what's wrong with it (e.g. motherboard or hdd?) I've just tested the RAM and the full test came out fine.

static noise then shutdown - YouTube

Answer:Help! Laptop (win 7) randomly shuts down during welcome screen

Anyone? :(

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OS Version: Microsoft Windows 7 Home Premium, 64 bit, Toshiba Satellite A665 series
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3890 Mb
Graphics Card: Intel(R) HD Graphics, 1721 Mb
Hard Drives: C: Total - 463566 MB, Free - 282592 MB;
Motherboard: TOSHIBA, NWQAA
Antivirus: Microsoft Security Essentials, Frontier Secure, Malwarebytes Anti-Malware

Problem
So my computer keeps shutting down. I just bought a replacement battery for my computer so I don't think it's a battery issue. I read some previous posts abut Windows 7 not reading their battery status correctly and shutting off the computer with a 50% battery message. However, If my computer shuts off with the battery attached, I am still able to turn on the computer, run windows startup, and load programs. Similarly, my AC power adapter is still able to charge my computer.

I don't use up a lot of memory either. I ran my virus protection software and it said that my computer was clean. Additionally, my computer doesn't seem to be overheated and there's nothing blocking the fan.

Any suggestions for narrowing down the problem? It started a few days ago.

Answer:Laptop randomly shuts off with no warning. Please help!

Have you run a temperature program to make sure the laptop is not running to hot?

Such as this:

Speccy - Advanced System Information Tool

Please then upload a screenshot of it with something like the snipping tool.
Please follow the above tutorial, and if there is anything you do not understand-ASK

Do you hear any unusual noises?

Anything unusual at all when the issue occurs?

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I have a Toshiba Satellite A205-35864. I can turn it on, then after 30 min it will shut down, then If I try to turn it on again it will shut down after 5 min. It isn't high temperatures, or low battery life, (I am thinking PSU).
 

Answer:Solved: Laptop randomly shuts down

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I am using a Compaq Presario 2700T, 384 mb ram, 933 hz processor, XP Home Edition, service pack 1.

The computer simply shuts down randomly. I believe it may be due to something overheating. I hear what sounds like a fan running before it happens. Sometimes the fan seems to run a very long time, never shuts off. There is a soft sounding fan and then at times there is a louder fan that also seems to be running. Then suddenly, the power is off. No warning, no hesitation. Just off.

Sound familiar to anyone??

Harry
 

Answer:Laptop shuts down, powers off randomly.

same problem, same make..I'm researching if there's a recall on the power supply...I will however have the hardware looked at..I already tried to reformat..no difference..problem stayed..
Go to HP.com search the archive for Presario Recall...
 

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Ok, so I am working on a laptop for my buddy's wife. It is a hp pavilion dv9700. Obviously enough the title explains it all. I have blown canned air through it and it seemed to run for about 3 hours in safe mode while I defraged it. Logged back on and tried to preform update to sp2 and crashed in the middle. Luckily it turned out just fine. I don't believe it's due to overheating because the bottom and the keyboard aren't hot, at least not compared to any other laptop. I have tried to replace the memory and it still happens. Anyone have any ideas? I'm so stumped. SystemInfoEdited.jpg picture by dragonpoet88 - PhotobucketHere is a link to her system Info. I had to edit it because she used her first and last name as the user. And also she actually has 4gb of ram installed, there is just 3 because I tired to replace it with my own as previously stated. Well, thanks for the help in advance.

P.S.
I have read some stuff where its the thermal paste. How would I go about replacing that?? And is that a symptom of anything?

P.S.S.
And when I say "shutting down", it shuts off. No log off screen, no BSOD (blue screen of death), just off.

P.S.S.S.
And It's not when it's normally running when It's shutting off. It's shut off in safe mode and I have even seen it shut off on the screen where is says "press F2 to blah blah blah" when you first turn the laptop on.

Answer:laptop randomly shuts down not overheating

Welcome
First we have to try and diagnose before trying to fix
I am starting with the assumption that it works ok in safe mode. If it does not we should look toward a hardware issue. I am focusing on software

If it works in safe mode try with a clean boot.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
If it does not shut down, follow procedue. If it does shut down go to next step

Download and test for overheating (your touch the keyboard method is not a recognized overheating test) by using speedfan.
If it is overheating thats the cause if not follow next step

I guess this has to be done in safe mode, although no the best way. Download malwarebytes and run a full updated scan with that and your anti virus.
Negative go to next step

Go to event viewer and give me the codes and explanations of the various shutdowns.

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I have a Toshiba Satellite L645d-S4036 laptop. I'm running Windows 7 Home Premium 64-bit Service Pack 1. Whenever I attempt to boot my laptop in normal mode it shuts down within 30 seconds of logging on. There's no bsod, no crashing, the laptop just completely shuts off. However, I can run my laptop in safe mode for any length of time; my laptop only shuts off when I attempt to boot it in normal mode (this leads me to believe that the problem is not a heat related issue). I've also run Kaspersky TDSS Killer, Super Anti-Spyware, Malwarbytes Anti-Malware, and Microsoft Security Essentials, and nothing was found, which leads me to believe it's not a virus-related issue. Also, because my computer runs in safe mode but not normal mode, this leads me to believe that the problem is in some way software related but I'm not sure.

Any help would be greatly appreciated.

Answer:[SOLVED] Laptop Randomly Shuts Down

Hi,

I'm far from being an expert, I just want to help out. This is what I do whenever I get this issue.

1.Try to remember any changes made to your laptop before the issue came up.

Because if you can boot into safe mode but not normally then it could be a previously installed program or a corrupted/missing important system file. Not sure if drivers could be related to this. Any expert out there please shed some light here.

2. Have you tried the "Last known good configuration" option?

3. If system restore is enabled then Restore to a previous state. If you can't then you can try the next step that I do.

4. In the search box type in "msconfig" and hit enter. Go to the services tab. Check the "hide all the microsoft services". You will then see a list of services. You can uncheck then apply. Try to boot normally. If that doesn't work go to msconfig again but this time, you need to click on the start up tab. Unchek the start up items and see if that fixes it.

Note: It is important to uncheck the "Hide all Microsoft services" so that you will not be able to uncheck the important services that your laptop needs in order to function properly.

5. This last step usually fixes my computer issues whenever I encounter something like this, but I'm not sure if this will be the case for you. Anyway, if you have your windows 7 installer disc, you can boot into it and then choose the repair option there to repair your windows.

Note: You have to ... Read more

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This is a brief description of my laptop
Time of this report: 3/14/2010, 19:00:41
Machine name:
Operating System: Windows Vista? Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Compaq Presario A900 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz (2 CPUs), ~1.9GHz
Memory: 3062MB RAM
Page File: 1704MB used, 4628MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
---------------
Display Devices
---------------
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_30D9103C&REV_

Since 12/3/2010 my laptop has been freezing or crashing. I have looked through the event viewer and found

Processor 0 exposes the following:

3 idle state(s)
5 performance state(s)

which occurs shortly before
Th... Read more

Answer:Laptop randomly freezes/shuts down

Hi,

Start by installing SP2: http://www.techsupportforum.com/f104...ml#post2160787

Regards,
Reventon

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Hey, I've got a  annoying problem with my laptop and was wondering if I could try to get some ideas on how to fix it.Lately, my HP pavilion has been suddunly shutting down(in like the way it does when it overheats) what seems to be prematurely, with maybe about fifty percent battery(but it isn't always at this point in time), when I don't plug it in.  There's no indication of when it will shut down, no warning, and the laptop always indicates that there's still at least some charge left when it does. I don't think the problem is overheating as this doesn't happen when the laptop is plugged in.It takes the laptop to be plugged in for the laptop to start up again.I would try to drain the battery but its premature shutdown keeps me from doing just that. Any suggestions? 

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I started having this problem about 4 days ago. I run my laptop with its power cord in all the time...wasn't doing anything and it had some stuff like AIM and word running and then just shut off.

I'd HAD problems with the AC power jack coming off of the motherboard before so I assumed it was a battery thing, but I hadn't gotten a battery warning. Wouldn't turn on...acted like it wasn't getting power even though the power CORD was lit up.

Took it in...of course, powered up for them and they found nothing wrong.

Has happened a few more times since then. Will just randomly shut off and then not turn back on. Sometimes for a few minutes, sometimes hours.

Can I rule out viruses and anything software related since it acts like it isn't getting any power when it is off and plugged in? (light should be blinking) Any ideas of what the problem could be? Hard to diagnose when the thing acts just fine at the repair place!
 

Answer:Laptop randomly shuts down, won't power up

I've been having the same problem with my laptop too. I have an IBM Thinkpad T23 and I've been running Speedfan recently and I've noticed that my CPU temp usually hovers around 154 deg. F or about 68 deg. C. I'm thinking that maybe it's the CPU overheating for the both of us. I've noticed that I can have it just sit there for over 3 days straight, but when I go to use it to write an essay or whatever, it'll shut off on me (The Prof. loves that one ). That's my reasoning on it.. and maybe that's why it didn't do that for the repair guys.
 

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a friend gave me a laptop and i was cleaning it up when it started randomly shutting off. first i was doing a cleanup and it shut down during a malwarebytes scan. then i rebooted and it finished. then when installing avast right when it started coping files it would shut off. when it shuts off its like your pulling the power out so there's no errors in the log or minidumps.

i tested the hard drive and its good. i ran memtest86 and after about 6% tested it shut off. i tried each stick individually and in each slot and it shut off on every one of them. then i tested the ram in another laptop and they passed. i left the laptop on all night long and it was still on when i got up.

i'm stumped. all i can think of is blaming it on a bad memory controller, but i think thats just an excuse that sounds good.
 

Answer:Laptop randomly shuts off without errors

The laptop may be overheating. Are the CPU cooling vemts clean and free from dust? The laptop may have to be opened in order to clean the area well
 

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