Computer Support Forum

Unauthorized emails from Hotmail

Question: Unauthorized emails from Hotmail

Hi all, my girlfriend's Hotmail email account is sending out emails to a few email addresses in my contacts.
5-6 times per day.
They show up in the sent items folder.
They say things like
"are you unhappy in your job, want more money?" etc and a link to click
Changed the password a couple of times and after a while it happens again.
Unsure if there's a problem with the machine or maybe just the email account has been compromised...
PS my profile data is different to the machine I'm posting off.
I'm on her laptop..
Any help is really appreciated!

Here's the dds text

.
DDS (Ver_11-03-05.01) - FAT32x86
Run by Laura at 20:29:59.51 on 01/05/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.1983.1533 [GMT 1:00]
.
AV: AntiVir Desktop *Enabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
SVCHOST.EXE
C:\WINDOWS\System32\svchost.exe -k netsvcs
SVCHOST.EXE
SVCHOST.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
SVCHOST.EXE
C:\Acer\eManager\anbmServ.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Launch Manager\OSDCtrl.exe
C:\Program Files\Launch Manager\LaunchAp.exe
C:\Program Files\Launch Manager\CtrlVol.exe
C:\Program Files\Launch Manager\PowerKey.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Launch Manager\Wbutton.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Safari\Safari.exe
C:\Documents and Settings\Laura\My Documents\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Connection Wizard,ShellNext = hxxp://global.acer.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [LManager] c:\program files\launch manager\HotkeyApp.exe
mRun: [LMgrOSD] c:\program files\launch manager\OSDCtrl.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [LaunchAp] c:\program files\launch manager\LaunchAp.exe
mRun: [CtrlVol] c:\program files\launch manager\CtrlVol.exe
mRun: [PowerKey] "c:\program files\launch manager\PowerKey.exe"
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [Wbutton] "c:\program files\launch manager\Wbutton.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
.
============= SERVICES / DRIVERS ===============
.
R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2010-10-6 11608]
R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2010-10-6 136360]
R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2010-10-6 269480]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2010-10-6 61960]
R3 POWERKEY;POWERKEY;c:\program files\launch manager\POWERKEY.SYS [2004-8-14 2343]
R3 RTLWUSB;Realtek RTL8187 Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\RTL8187.sys [2008-6-27 332928]
S1 mailKmd;mailKmd; [x]
S3 IPN2220;acer IPN2220 Wireless LAN Card Driver;c:\windows\system32\drivers\i2220ntx.sys [2004-8-8 140288]
S3 SI15CI;SI15CI;\??\c:\elements\1stboot\si15ci.sys --> c:\elements\1stboot\SI15CI.SYS [?]
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:37:06 420864 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21:12 1857920 ----a-w- c:\windows\system32\win32k.sys
2011-02-22 2330 916480 ----a-w- c:\windows\system32\wininet.dll
2011-02-22 2330 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-02-22 2330 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-02-22 11:42:00 385024 ----a-w- c:\windows\system32\html.iec
2011-02-18 15:36:58 4184352 ----a-w- c:\windows\system32\usbaaplrc.dll
2011-02-17 12:32:12 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2011-02-15 12:56:40 290432 ----a-w- c:\windows\system32\atmfd.dll
2011-02-11 13:25:52 229888 ----a-w- c:\windows\system32\fxscover.exe
2011-02-09 12:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 12:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-08 13:33:56 978944 ----a-w- c:\windows\system32\mfc42.dll
2011-02-08 13:33:56 974848 ----a-w- c:\windows\system32\mfc42u.dll
2011-02-02 06:58:36 2067456 ----a-w- c:\windows\system32\mstscax.dll
.
============= FINISH: 20:30:35.11 ===============

Relevance 100%
Preferred Solution: Unauthorized emails from Hotmail

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Unauthorized emails from Hotmail

Hello and welcome to Tech Support Forum.

My name is km2357 and I will be helping you to remove any infection(s) that you may have.

I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

If for any reason you do not understand an instruction or are just unsure then please do not guess, simply post back with your questions/concerns and we will go through it again.

Please do not start another thread or topic, I will assist you at this thread until we solve your problems.

Lastly the fix may take several attempts and my replies may take some time but I will stick with it if you do the same.

Sorry for the delay in replying, the forum is very busy. If you still need help, please do the following:


Step # 1 Download and run DDS

Download DDS and save it to your desktop from here or here or here
Disable any script blocker, and then double click dds.scr to run the tool.When done, DDS will open two (2) logs: DDS.txt
Attach.txt

Save both reports to your desktop. Post them back to your topic.


Step # 2: Download and Run Gmer

Please download gmer.zip from Gmer and save it to your desktop.

***Please close any open programs ***

Double-click gmer.exe. The program will begin to run.

**Caution**
These types of scans can produce false positives. Do NOT take any action on any "<--- ROOTKIT" entries unless advised by a trained Security Analyst

If possible rootkit activity is found, you will be asked if you would like to perform a full scan. Click No.

If you do not receive notice about possible rootkit activity remain on the Rootkit/Malware tab & make sure that the 'Sections' button is ticked and the 'Show All' button is unticked.Click the Scan button and let the program do its work. GMER will produce a log.
Once the scan is complete, you may receive another notice about rootkit activity.
Click OK.
GMER will produce a log. Click on the Save button, and save the log as gmer.txt somewhere you can easily find it, such as your desktop.

DO NOT touch the PC at ALL for Whatever reason/s until it has 100% completed its scan, or attempted scan in case of some error etc !

Please post the results from the GMER scan in your reply.


In your next post/reply, I need to see the following:

1. The two DDS Logs (DDS and Attach.txt)
2. The GMER Log

Use multiple posts if you can't fit everything into one post.

3 more replies
Relevance 62.32%

i just loaded the nortonanti virus and although it is removing all of the infrected attachments i still get returned mail that i never sent,i'm at a loss as to what to do. any help would be greatly appreciated..i'm not a novice but this situation is new to me.
thanks
 

Answer:unauthorized emails

oldcoastie
Welcome to TSG!
Sounds like you may still be infected by some virus or trojan. When you loaded Norton Antivirus did you go to the live update site and download all the new definitions and then run a full system scan? If not you may want to do that.
Also get a free second opinion from housecalls.
http://housecall.antivirus.com/housecall/start_corp.asp

If infected items are found follow the removal instructions and let us know what was found.
The virus doctors here are very good at helping people clean-up after these events.

Dave
 

1 more replies
Relevance 61.5%

Novice to computing and I am using Windows Vista. I use SpyBoot and I have Trend Micro fire wall and virus protection Unauthorized e-mails are being sent from my account and my wife?s and hotmail selling all sort of stuff. The e-mails are generated from our saved e-mails addresses in our hotmail accounts. I am assuming that this is a virus and any assistance would be greatly appreciated. Here is the log from HigJack ThisThanks Logfile of Trend Micro HijackThis v2.0.2Scan saved at 3:23:14 PM, on 4/2/2010Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18904)Boot mode: NormalRunning processes:C:\Program Files\Trend Micro\TrendSecure\RemoteFileLock\FLMain.exeC:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exeC:\Program Files (x86)\IObit\IObit Security 360\is360tray.exeC:\Program Files (x86)\IObit\Advanced SystemCare 3\AWC.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACG...-7805u&c=BBR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microso... Read more

Answer:My hotmail is send unauthorized e-mails from my account

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you let... Read more

47 more replies
Relevance 61.09%

Hi guys,

This is my first time to post so if I break some rules please forgive me. My problem is my computer is sending out unsolicited emails. I have done some research and some people call these zombies. I have run malware bytes and it shows no infection, however I can tell they are still operating because my system is sluggish, and when I am connected to my yahoo mail account I see undeliverable mail in my spam folder that I didnt send out.

What do I need to do to identify the culprit and eliminate the spyware causing this problem?

Thanks in advance for your help.

tabshire

HERE IS A COPY OF THE MALWAREBYTES LOG

Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5214

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/4/2010 9:17:46 AM
mbam-log-2010-12-04 (09-17-45).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 367191
Time elapsed: 1 hour(s), 31 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0

Answer:my computer is sending out unauthorized emails

Hi tabshire and welcome to Bleeping Computer.This is my first time to post so if I break some rules please forgive me.No rules broken, you're fine.1st thing .... have you changed the password on your email account?if not .... do it now.The sluggishness may just be down to a cluttered system, let's clean it out:Clean out your temporary internet files and temp files.Download TFC by OldTimer to your desktop Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).It will close all programs when run, so make sure you have saved all your work before you begin.Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.Let me know how things are after following these steps.Thanks

1 more replies
Relevance 60.27%

Recently, a few of my Contacts have responded to emails sent from my computer saying that they are unable to open the attchment I have sent to them. I did not knowingly send them anything. How can I make this stop. I don't want to infect others with this problem.

I have run a DDS and GMER scan of the computer as suggested and the results are included below.

DFWood
.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by David Wood at 4:57:43 on 2011-05-20
Microsoft? Windows Vista? Ultimate 6.0.6002.2.1252.1.1033.18.2045.1060 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k ... Read more

Answer:Computer is sending unauthorized emails to my contacts

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

15 more replies
Relevance 58.63%

Hi everyone

I tried to use Outlook 2002 to access my hotmail. I used the POP3 settings, got it to work, and hit send/receive. Now none of my emails from my Inbox are in my hotmail account when I use my web login. Why did it do this and how do I reverse it? I tried to find some answers on the Microsoft site but they give pretty generic answers there. The answers I've got here in the past were much better.

Thanks in advance,

Greg
 

Answer:Hotmail + Outlook 2002 = no emails at Hotmail site

Try going to Tools > Email Accounts > View or change existing accounts > Select your account and click Change > Click More Settings > Advanced tab. From here there should be a check box that allows you to set whether you want your emails to be left on the server.
 

3 more replies
Relevance 57.4%

How do I get my Hotmail emails over into my new Outlook Hotmail account I inadvertently created my new account without checking properly
 

Answer:How to get my old Hotmail emails into my new Outlook Hotmail account

Here's how you add your Hotmail account to your Outlook.com account. I don't know if you'll get your messages over or not. They're two separate accounts that can't be merged.

http://help.outlook.com/en-us/140/ms.exch.ecp.newsubscription.aspx
 

3 more replies
Relevance 54.94%

First, you guys are great as I had an issue back in 08 which you helped me with. You provide a wonderful service and all of us really appreciate what you do! Anyway, I don't know what I picked up on my computer but it looks like classic signs of some kind of hijack virus. Here are the symptoms: 1) I received a notification from McAfee Security Center on my computer that an outside request to access my contact list was attempted. Has happened 3 or 4 times over the last several days. 2) When I boot up I get warnings from both Ad-Watch and McAfee Security that attempts to change my registry are occurring. Here are the details: "attempt to alter a protected object"HKEY_LOCAL_MACHINE, software\microsoft\current\version\policies\explorer, value: BindDirectlyToPropertyStorage, data:0, new data:0. Second change is to Google Toolbar Notifier. Third change is to McAfee Registry. 3) I am receiving notifications from McAfee Security Center that my "computer is not protected". When I open it indicates that both the Computer & Files section and Email & IM sections are unprotected. This oddly enough only happens late at night like it is set to disable McAfee at a certain time each day. Just a guess. 4) Of course the computer is crazy slow in some cases and when I open my Task Manager, I am using 98% of my memory. This computer has 6GB of RAM and it should never be that high. It looks like much of the memory is being used by IE ... Read more

Answer:Unauthorized registry change attempts, unauthorized access attempt to contact list

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

19 more replies
Relevance 50.84%
Question: hotmail emails

i cannot open or delete any of my emails from myhot mail account on my laptop , but can from other computers.

Answer:hotmail emails

What browser are you using?

Internet Explorer
Firefox
Google Chrome etc...

4 more replies
Relevance 50.84%

Cannot receive emails from hotmail users to my NTL email account. This is happening to a lot of people I know, and to others who have posted on other forums on the internet. Have contacted NTL tech support (in India!) and they are less than helpful, insisting it is a Hotmail problem. ALL other emails from ALL other providers are coming through OK. NTL server is clearly blocking Hotmail, but what can I do???

Answer:Hotmail to NTL emails

having been very pleased to leave ntl behind when I moved I must say I never had any trouble getting hotmail. Are you going direct to hotmail.com or are you using some other system to obtain your e-mails?

10 more replies
Relevance 50.84%

hello this is my first post and I hope I can't find the answer to my problem with hotmail here.
I'm running a powerPC mac 256ram with safari 3.1.2 (I think it is the latest one) and I was having some trouble with hotmail. I opened the account 14 years ago in Malaysia (I'm living in London) and everything was running OK until last week. the add that is above hotmail's inbox (witch was always in Thai) started to cover the whole page, without me doing nothing. then I upgraded safari and the add thing was solved but now I can't access any of my emails. I can get to the inbox but that's pretty much it. I can't enter any email, or go to another folder, I can only sign out and move trough the hotmail, spaces and all that stuff that has nothing to do with the inbox.
please if anyone can help me I would really appreciate that, since I really need to use my hotmail account.
I've trued activation and de activation of java, deleting cookies, reseting safari, I'm really running out of ideas.... please help me out!!!
thank you very much in advance.
nico.
 

More replies
Relevance 50.84%

I'm trying to configure a mail server and when i send mails to any hotmail account they won't get to my inbox, neither to my junk mail folder.....

However when i send them to Yahoo or Gmail, they get there fine...

my mail server isn't in a black list , i have a SPF, i don't know why this is happenning...can you give me some guidelines so my mail server will be able to send email to hotmail?
 

Answer:Emails not getting to Hotmail

dzisaacs said:

I'm trying to configure a mail server and when i send mails to any hotmail account they won't get to my inbox, neither to my junk mail folder.....

However when i send them to Yahoo or Gmail, they get there fine...

my mail server isn't in a black list , i have a SPF, i don't know why this is happenning...can you give me some guidelines so my mail server will be able to send email to hotmail?Click to expand...

Does anyone have a clue on this one as i am having the same problem.

When people use my contact form i will always get the emails using yahoo etc but as soon a s i use a hotmail account the emails never come though , no bounce message not spam or junk box , just nothing at all.
 

1 more replies
Relevance 50.84%

For the last few days, Hotmail has been sending emails to everyone in my Contact list with a variety of different links to adds for products. Is this a virus doing this? How to I eliminate it? I've been using Norton Security Suite when this happened. I just ran Advanced System Care Free to see if that found anything....not sure it helped.

Answer:Hotmail emails being sent

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

1 more replies
Relevance 50.84%

My wife has a Hotmail account. Occassionally and seemingly randomly, emails that she sends to my email (a corporate email) are not getting through. Some of the time, she gets a bounce back reply message. Sometimes she doesn't. When she gets it, all it says is:

"This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed."

She says my email address is the only one that bounces back to her. I had my IT guy check on it from our end, and when he looks in the system he sees:

"Diagnostics-Code: smtp; 503 This mail server requires authentication when attempting to send to a non-local email address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server".

My IT guy said the forums he checked out showed hundreds of Hotmail users having similar problems, but he didn't tell me anything about the possible solution (yet).

Any ideas????????
 

Answer:Emails from Hotmail not getting through

7 more replies
Relevance 50.43%

MY computer crashed and I have had it mended but now when I open my Hotmail account, I can receive emails but not open them or send them? I have opened a second account in an attempt to overcome the issue but that doesn't work either?

I have a lot of unread in my original account but presume they are lost for ever! Can anyone help me please??

Answer:Outlook Hotmail emails

What you could try if using IE is click tools/internet options/advanced/reset. If asked to reset personal setting click no.

2 more replies
Relevance 50.43%

Hi,
I cannot open my hotmail emails and there is a message in the lefthand corner 'javascript', then 'error on page'.
I would appreciate any help
 

Answer:cannot open hotmail emails

Have you tried doing it from a different browser, Chrome or Firefox? Or even a different computer?
 

2 more replies
Relevance 50.43%

Using Outlook Express, it is possible to rightclick, and then move an email to a different file on a c-drive to save it somewhere else. How can I save Hotmails to my c-drive? Bit stuck here. Is it even possible?

Answer:Saving Hotmail emails

read through this thread click here

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I have a laptop running Windows XP and 2 days ago when I login to my Hotmail account it will not open any emails. I can successfully get to my inbox but once there I can do nothing else such as open emails, start a new email, go to another email folder. Nothing I click on will work.

I have IE8, Firefox 10.0.2, and Chrome and Hotmail will not work in any web browser.

I have Vista on another computer and hotmail works fine there.

I have Restored the laptop 2 times to previous dates where I know that hotmail was working fine with no success. I saw on article that said to set the Hotmail/Options/Privacy Settings to use HTTPS automatically and that has not corrected the problem either.

On IE8 I have reset to the original default settings and still no luck.

I would very much appreciate any further suggestions.

Thanks

Answer:Hotmail will not open emails

Just an update to this problem. My neighbour has just told me he is having exactly the same problem with his hotmail account and he is also running Windows XP. I am thinking now that some Microsoft update to XP has caused this problem to start.

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For over a week all emails that I send from Oarnge (freeserve etc) to hotmail are not arriving. The same problem arose a year or so ago and it appeared that Hotmail was blocking these as they said that Orange carried too much spam and Orange were doing nothing about it. Now the same thing is happening agin. Orange say they are aware of the problem but have no idea how long it will take to get resolved. Just what is wrong with Orange/Hotmail that they cannot sort this out?

Answer:Orange Emails to Hotmail

Ah..... I'm glad I'm not the only one having the same problem, I too cannot send to a particular hotmail recipient for the last couple of weeks.I Have sent loads of emails to her, but none have arrived and like you, I'm with orange and thought because my email address has freeserve in it, hotmail has been blocking them. I use Thunderbird as my email client with no luck, I then sent her an email via my Orange web mail with no luck. I suggested she sent me an email so I could REPLY to it, so as to avoid typo errors...still no luck!This is most frustrating as I can receive all her emails with no problem. I live in hope...........thanks SURVEY.bretsky ;0)

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I have a Hotmail Email account and can only read old emails when online. Is there any way I can store old emails on my computer. Also is it possible to write emails when not online to be sent when I next go online. My computer is running Windows Vista Home Basic.

Answer:Saving Hotmail Emails

Use Windows Live Mail to manage all your e-mail accounts, including Hotmail and third-party accounts.click hereI use this all the time now with Vista it saves a lot of time,

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My computer updated to Windows 10. Now I can't get into my Hotmail account

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Yes, this may not belong here but it is a strange problem. I have windows xp on my compaq evo N610c with 1 gb ram and 200 gb hd. I have no problems whatsoever using my mouse in any other program or utility. I can use it to select options in hotmail but I cannot open emails! I hover the pointer over the prompt, get the right response but no way can I open the email. I can go to another computer and easily open the email. I am open to suggestions...

Answer:Cannot open emails in hotmail

What browser are you using? (IE, Firefox, Chrome)? Have you tried running the browser with no addons? Have you tried a different browser?

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Anyone have this problem.I can get into my account in Hotmail and see my messages but can not open or delete them.Any ideas anyone.Dan

Answer:Hotmail not opening my emails

have a look here click here

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Hi,
I recently changed my web server to a reputed server in Poland and have found problems when sending emails to Hotmail or Yahoo accounts. My sever guys claim that the mails are being delivered to the respective Hotmail and Yahoo servers but are not being delivered onwards to the destined mailboxes. I wrote to Hotmail about this and the said they are not blocking anyservers and sent me some instructions to follow in my hotmail account but this did not help. Can someone please advice how to tackle this problem. Is the fault at my end or the Hotmai/Yahoo end ?
 

Answer:Hotmail not delivering emails

While they may not be blocking them, the spam filters used by Hotmail and Yahoo may be binning them for some reason. make sure that they are plain text with no graphics or attachments and see if they go through?
 

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Well,
Hotmail.com is just getting worst. I cant even open emails, I can actually see the inbox, but I cant open any of the emails at least that I browse in private navigation in firefox. But I already deleted, coockies, history, cache, updated java.

If I hadnt all my important mails in hotmail, I would already changed to gmail or something.

Thanks
 

Answer:Cant read my emails on hotmail

Microsoft seems to be making even more "improvements" to Hotmail, so maybe your current problem is, like highway construction, just a "temporary inconvenience."

To make sure that it is not something in your Firefox configuration have you tested with another browser? Or with Firefox's Safe mode?
 

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is there any way to do it cause i really screwed up and sent the wrong email to someone it REALLY shouldn't have gone to
 

Answer:Recall emails sent in hotmail?

jimbo768,

Welcome to TSG

Sorry the email is sent and waiting for them to see.
 

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HI there!! Is anybody having problems sending email out of hotmail??? I get alll my mail and can open them all but when I try to email to someone else, When i type in the body the cursor moves but nothing appears, yet it will let me send a forward. any info would be appreciated thanx.
 

Answer:Can't send emails in Hotmail!!

I cant even log in to Hotmail. I assume its a security settings thing, but----??? aagh.
 

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Could someone please advise me if it is possible to save out going emails on a file using hotmail.Using xphome ThanksRoger

Answer:saving hotmail emails

Tick 'Copy message to Sent folder' just below the message box.

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Within the last 72 hours my hotmail has started sending out emails with links attached to everyone in my address book. I assume its a virus. I did not have proper virus proctection on my PC. I downloaded Hijackthis this morning. I did not attach the logfile because of the instructions above. I've seen the emails from a friend's computer. They don't look like normal emails in the subject line or attachment.I'm not very computer literate. I do apologize. I'm not sure what other pertinent information can be provided, but I do need help. Thanks in advance.A virus has infected my hotmail address registry. Emails with attachements have been sent to everyone in my address book. I have pasted a copy of the Hijackthis logfile. I am not computer literate. Please Help Me.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:39:48 AM, on 3/1/2010Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v8.00 (8.00.6001.18882)Boot mode: NormalRunning processes:C:\Program Files\Norton AntiVirus\Engine\16.8.0.41\ccSvcHst.exeC:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Program Files\Java\jre6\bin\jusched.exeC:\Program Files\Common Files\InstallShield\UpdateService\issch.exeC:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Windows\ehome\ehtray.exeC:\Program Files\AIM\aim.exeC:\Program Files\AWS\WeatherBug\Weather.exeC:\Windows\ehome\ehmsas.ex... Read more

Answer:My hotmail is sending out emails on its on.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEnetsvcsmsconfigsafebootminimalsafebootnetworkactivexdrivers32%systemroot%�... Read more

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I have been searching but I coulden't find a program, for windows, that will let me check my hotmail/msn and netscape email on thunderbird. I have only found YahooPOPS. Others I have found, you have to pay, or there for linux. Thanks for any help.
 

Answer:Programs for getting emails like hotmail

i dont think you can do it with hotmail without getting their POP service which costs money....unless you can do it in outlook maybe....
 

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Hotmail is rejecting all my Emails.My ISP tells me that they have no problem with Hotmail.When I contact Hotmail Support, I am given a complex form to complete.The form is full of technical jargon that I do not understand.Can anybody suggest a better solution?My OS is XP professional.My antivirus is up-to-date and the latest scan did not show any problemsAny help would be appreciated.

Answer:Hotmail rejecting my Emails

Who is your ISP/Email provider?

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Since installing Outpost firewall on Tues. I cannot print off any emails received on my H'mail account but can on Outlook. I have set my printer,canon i350, as default and it has caused no problems over the last three months. I go to file then down to print but it just puts through a blank page.Should I dump Outpost if that is the cause of the problem and then reload my print or have I made an error somewhere.I am running XP, Thanks for any help

Answer:Cannot print emails from Hotmail.

Try opening Outpost and clicking on Options then Application and check if your browser is in Trusted Applications, if it isn't drag and drop it in there. The reason is Outpost might be blocking a port that the browser needs for printing.

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When I down load emails from my ISP email account and Hotmail using OE 5.5 (W98SE) each Hotmail email is duplicated. Not a great prob, but I would like to know why or how to stop them? Thanks David

Answer:Hotmail and Duplicate Emails

Refresh - Any offers please? Thanks David

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Up until late last night i was receiving emails sent to 3 Hotmail addresses that i set up through Outlook Express.However this morning they don't work at all. I have been using these Hotmail accounts with OE for 5-6 years now. I am aware that no new Hotmail accounts can be used with OE unless you sign up to their premium service.The only thing that i have done since last night was to install the latest version of Internet Explorer 7.Does anyone know of any conflicts between Hotmail/OE/IE? Or of any other reasons why i cannot access my Hotmail accounts through OE?Thanks.

Answer:Cannot receive Hotmail emails through OE

Do a system restore back to 6.Like you I have been getting them for about 5 years So I will stay with 6. ;-)

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relogged into the account 2night & all e-mails are not there, not logged in for ages, tried 2 reactivate the account but got no reply on this from hotmail eventhough e-mailed em 3 timesassuming that i need 2 upgrade as using winxp now & not win98.Can anyone advise please

Answer:lost emails in hotmail

There is an expiry date of i think about 90 days. If there is no activity on your account within this 90 days they delete it.

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MY HOTMAIL ACCOUNT IS SENDING OUT EMAILS ON IT'S OWN. THEN THEY ARE COMING BACK AS UN-DELIVERABLE... ANY IDEAS OF WHAT TO DO?

Answer:Hotmail sending emails without me doing it

change your password, also TURN OFF THE CAPS....it means you are shoutingSome HELP in posting on Computing.net plus free progs and instructions Cheers

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Someone that I used to email has somehow managed to remove from my hotmail a/c every mail that we exchanged

Answer:help re;missing emails from hotmail a/c

She must have known your password if they were saved by you in your account !

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If you want to backup or download Hotmail backup in multiple file extension then you can use this software 1">[click here this tool will help you to download all emails from Hotmail login id to PST, EML, EMLX, MSG and MBOX.

Answer:How to backup Hotmail Emails?

click here

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My server is unable to send any messages to MSN Hotmail email addresses. What can i do?
My server is Spinnet in Tokyo, Japan.
Messages were fine being sent until just a couple of days ago.
 

Answer:emails to hotmail addresses

I do not seem to be getting some emails at my hotmail account for the last couple of days. I know this for sure because I receive daily notifications, did not receive any, and there were many messages waiting when I went to the original site. A friend of mine (hotmail user) sent me a mail, and it took 6 hours to get to my account. Another friend of mine sent me a mail, and I still have not received it more than 18 hours later. I have two hotmail account, and this problem is happening with only one. What is the problem? Is there anything I can do?
 

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Greetings all,
Got a strange one I can't seem to figure out. My wife has a Toshiba Netbook running Win7 with IE 8. Yesterday as she does everyday, she logged into her Hotmail, seen her new email but when she clicks on an available email, nothing happens.
Here is what I have checked so far:
1.) Cleared cookies and temp internet files
2.) Reset Internet Explorer
3.) Checked advanced settings under browser settings and made sure it was set to Automatic
4.) Opened up another hotmail account to see if it was account specific and could not open up emails in that account either.
5.) Opened Firefox on my linux machine and verified that I could open the emails under her hotmail account with no issue.

I have googled this issue but have not found the exact issue.

Thank you in advance for any suggestions, guidance, and help.

All the best,

Ian
 

Answer:Emails will not open in Hotmail IE8

Why not upgrade IE to version 9? If that doesn't work, what about installing Firefox on the wife's computer?
 

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It's been 2 days now that I can't access my hotmail emails. I can log in without any problem, but when I click on the emails, nothing happens, and I get a message saying that there's something wrong with this page. Meanwhile I have some important emails that I need to open ASAP. Another thing is that the same thing happens when I try to click on the "help" link in hotmail - nothing happens. So I'm not even able to contact hotmail about my problem.

In addition, lately, when I have sent emails, I recieve a message saying that the delivery of the email is being delayed...... What's going on? Appreciate your help. Thanks.
 

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why cant i access my emails at [email protected]

Answer:why i see my emails [email protected]?

Are you able to log in?

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My wife has a Hotmail account, and she paid for the service with Hotmail that allows her to get her Hotmail on her Blackberry (Tmobile is the provider, if that matters). I am finding out from her what application she uses to read her Hotmail on her Blackberry (I am guessing Outlook Express? But maybe not).

The problem is this. She gets emails from a number of people, including me. However, from time to time she will get duplicate emails from me on her blackberry, when I've only sent the message once. I've asked her if she gets the same duplicate messages on Hotmail on the PC - I am waiting to hear back from her. Sometimes she gets one extra copy, sometimes two copies, and sometimes it is three or more. But I am the only person she gets multiple copies of emails from. I was sending them from my work email address. Then I changed to my Gmail, but she is still getting duplicate emails on occassion, but only from me. And in fact, it seems like it may be happening more frequently since I moved to Gmail. And it doesn't seem to matter whether I send the messages from the PC or my work's iPhone.

On one hand, I think the issue has to be on her end and is a result of some link between her Blackberry and Hotmail account. On the other hand, why am I the only person she is having the duplicate email issue with.

And ideas?

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A friend has a hotmail account which was not accessed for over 30 days. According to hotmail rules these are deleted.Anyone know how to restore them if possible? Or even how to contact anyone regarding this?(the account is a free one)Thanks.

Answer:Hotmail restoration of emails

You can't restore them you just open a new account and hope no one has nicked your address in the meantime.

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Is it possible to find my hotmail emails from 2003 back to 2000
I have not deleted them,they were in a folder on the hotmail interface,Can only find emails from 2004 onwards
 

Answer:Hotmail emails pre 2004

What happened to the folder? Is it gone? Have you ever used an e-mail desktop program like Outlook Express? If you did, maybe you downloaded it using POP settings, and it's gone. If it's not in the web interface, and you can't find it downloaded anywhere, then you can't get it back. Microsoft doesn't restore e-mail for free accounts. I doubt they'd even keep a backup for a paid account going back 10+ years.
 

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I am currently using Vista & Internet Explorer 9 - I can access hotmail and read all emails etc but when I go to reply or send a new email as soon I type a character I get a message that it has stopped working with the following reason: (see below) - I have downloaded every update etc & still no result - any asssitance to rectify greatly appreciated
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16447
Application Timestamp: 4fc9cd53
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6002.18449
Fault Module Timestamp: 4da47967
Exception Code: e0434352
Exception Offset: 0003fc56
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 3081
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
 

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I cannot open hotmail thru Internet explorer How can i get into them or can I read them from somewhere else
 

Answer:hotmail will not let me read my emails

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My friend in China has a problem with hotmail. She can read emails but can't send. When she attempts to send an email it comes up with 'need to recognize english letters'. Any ideas on why this is occuring? Cheers Chris
 

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In the last week, people on my contacts list have been sent emails from my hotmail account. It is nothing to complicated,just writing to them to look at a chinese electronic site. This is very annoying for them, how can i cure this?
 

Answer:rogue emails being sent from my hotmail

further to the e,mails being sent to my contacts,all my inbox has been cleared and all my contacts have gone. Have changed password and run avg,malaware,spysweeper but nothing found. HELP!!
 

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Hi guys.Does anyone know if you can retrieve an accidently deleted email from a hotmail account. I have looked thru all the folders and can't find it anywhere. it has attachments of photosAny help would be gratefully appreciatedThankyou,garry

Answer:Hotmail deleted emails

Short of speaking to Hotmail to find out if it's still on their servers, it's gone forever assuming you've checked all the folders.

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My hotmail normally works well (with XP on a laptop via a router)but for the last few days the first email goes but later ones do not. I'm left with ablank screen and no saved draft. Any ideas please?

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Up until last nite I could open my emails NP but now I cant open anything, cant go from in-box to sent, delete or anything else. It just keeps saying done but with error. I can get into inter net explorer and face-book but not hot-mail at all. I have some very important emails that I need to read but cant get into them. I have never had this problem before. Annmy email address is [email protected]

Answer:cant open any of my emails in hotmail

Ann,Try using a different browser like Chrome or Firefox.

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Hi I've just started having a problem with Hotmail rejecting my emails to my friends and family, I keep getting rejections sent back through [email protected], I did check out the thread email blocking but no joy, the following is part of a copy of the emails that keep getting sent back to me and I'm not sending spam (Names removed):

Sorry, we were unable to deliver your message to the following address.

<[email protected]>:
Remote host said: 550 SC-004 Mail rejected by Windows Live Hotmail for
policy reasons. A block has been placed against your IP address because
we have received complaints concerning mail coming from that IP
address. If you are not an email/network admin please contact your

--- Below this line is a copy of the message.

Received: from [68.142.237.87] by n10.bullet.re3.yahoo.com with NNFMP;
27 Nov 2007 12:30:28 -0000
Received: from [66.196.97.146] by t3.bullet.re3.yahoo.com with NNFMP;
27 Nov 2007 12:30:28 -0000
Received: from [127.0.0.1] by omp204.mail.re3.yahoo.com with NNFMP; 27
Nov 2007 09:48:27 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: [email protected]
Received: (qmail 17716 invoked by uid 60001); 27 Nov 2007 09:46:22
-0000
DomainKey-Signature: a=rsa-sha1; q=dns; c=nofws;
s=s1024; d=yahoo.ie;

h=X-YMail-OSG:Receivedate:From:Subject:To:MIME-Version:Content-Type:Content-Transfer-Encoding:Message-ID;

b=24dKTDqpktuuVdUR6SjnhLVamHa6YvLChbjLTnE... Read more

Answer:Hotmail blocking my emails

More likely your email address has been spoofed by spammers using it to hide thier email address, and has been blacklisted. I've been fighting this problem for years.

Another possibility is your computer is a zombie (infected with malware), sending email out when you aren't looking. You might think about following the procedure spelled out in the malware forum to see if this is the case.

As to getting a response from hotmail, you might see if you're friends or family using hotmail can leave feedback with MSN to resolve the issue. They are a lot more likely to pay attention to a customer than a potential spammer.
 

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HiI recently 'signed up' for a hotmail add on where you can send mails with fancy backgrounds.It has placed a folder in my document called 'My Stationery' where it contains images of the backgrounds you can have when sending an e-mail.However, i cant actually work out how to use them!Do i have to sign into something special rather than simply hotmail!?thanks

Answer:Hotmail fancy emails

What program was it you "signed up" for? Are you sending Hotmail via Outlook Express or using the website? OE has stationery backgrounds, but I'm not aware of this on Hotmail. Were there no instructions on the site you signed up to?

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I have just installed Windows XP Pro and all is well EXCEPT that when I log into Hotmail via Internet Explorer, I cannot open any email (although I can see them all). Also, when using Internet Explorer and scrolling down a page - it lags behind. It's slow to move down a page...? I have done all Windows updates and still no good. Any suggestions?
 

Answer:Hotmail emails will not open...

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My ISP is Orange broadband (via a LiveBox router) and I have found that emails sent from both my webmail and Outlook Express no longer arrive at any Hotmail addresses including my own Hotmail address. No error message is received and the sent messages appear normally in my Sent Box with a date and time. This happens both with very brief emails and also longer ones with or without attachments. The unusual factor is that this has started recently as previously all emails sent to Hotmail arrived normally. No changes have been made by me recently which might have caused this

Answer:Cannot send emails to Hotmail

Contact your ISP first to see if it's a problem with their system before posting here.

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I can log on to my hotmail, but I can't open my emails. When I click on them, the page doesn't load. I tried to reinstall java, but it doesn't work. Can anyone help me?

Answer:I can't open my emails @ hotmail.com

What browser are you using to check your hotmail?

Try optimizing your browser like deleting the cookies, temp files, history and restore the default settings. If still not working try using other browser like firefox.

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Every time I send and email to a hotmail account I get an error msg sent back saying it has been rejected for policy reasons. Please can someone help, I have been trying to fix this all day! The error msg is as follows:

There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.
<#5.5.0 smtp;550 OU-002 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support>

Does anyone know how to solve this?

Answer:Emails sent to hotmail being rejected

If this is happening among many receipiants, I would look at reputation issues and bell your ISP for advice. Quite simply then: You are paying for a service which is not fit for purpose etc etc... They'll have to look at it for you, they're good like that!... ;)

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My ISP is Pipex, and I also use a domain name that forwards to my Pipex address.I've been having problems today sending an email to a friend who uses hotmail: within a minute my mail bounces back with this message :"5.1.0 - Unknown address error 550-'SC-001 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit click here for email delivery information and support".There was nothing spam-like in the content (which was about trying to arrange a date for a committee meeting), and I frequently write to this person successfully.I've tried sending by normal (OE) method and via webmail, but both have bounced.I'll try the suggestions in the bounce message, but past experience suggests it will take ages to get a response, so has anyone got any suggestions or advice, please.

Answer:hotmail is bouncing my emails

have now noticed thta I'm not alone - see click here

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I like to keep a copy of all emails I send, but with Hotmail that means remembering to tick the box at the bottom of the screen. Is there a way to set Hotmail to automatically save a copy of ALL sent emails?
 

Answer:Saving Sent emails in Hotmail

According to Hotmail, there is no other setting:

To keep track of messages you send, you can place copies in the Sent Messages folder.

1. Go to the Mail page.
2. Click New, and then write your message.
3. Select Copy Message to Sent Messages Folder below the message area, and then click Send.

<NOTE: This is from their HELP area>

I did think at one time there was an option, but I guess that is not the case (as far as I know).
 

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I have a Hotmail account. One day I accessed it and all my emails had been deleted. Inbox, drafts, the lot. Any ideas about how this may have happened. My computer is used by family but no-one knows my password. Any help appreciated to save death by paranoia.

Answer:Hotmail - all emails deleted

If you don't use the account for 30 days all the messeges in all of the folders are deleted- have a look at Hotmail Help.If you use the account regularly, then it might be advisable to change your account password.

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They worked fine before but two of my best mates are on aol and I'm on hotmail.In the last couple of weeks emails I send to them have been delayed and then failed to go.(I can get theirs ok) What is it with hotmail and aol? Is it them? Why is it not working now when it did before? Is it just a temporary thing? Cheers!

Answer:emails from hotmail to aol keep getting returned

... have you checked that the email addresses for your mates have not been corrupted in your address book? Alternatively, have your mates changed their user ids? Try asking your mates each to send you a test email, use the reply button to send it back to them and see what happensWhat is the exact messsage you get when the emails are returned?

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In all browsers, today and on other occasions, hotmail emails will not open. The top email, most recent, is highlighted and the round hourglass just circles and circles. If I move the cursor up and down the list of emails in the Inbox, the X and flag on the right become visible but clicking on them yields nothing. Since it occurs intermittently but in all browsers when it occurs, does this sound like an account or connectivity issue? I am on a good 3G connection with VPN enabled. Thanks in advance for suggestions.
 

Answer:Hotmail emails will not open sometimes

Sounds like a (Hotmail) server issue or a problem somewhere in the network between the server and your computer.
 

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Every time I try to send an email with my hotmail account, I'm asked to download latest version of Microsoft Silverlight. After I download it and try to send email, I get error message: "Windows live hotmail was not able to complete this request. Microsoft may contact you about any issues you report." How can I fix this problem? Thanks.
 

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Have a friend who has two computers (his and hers) both on Broadband via a wireless router.He can't pick up or view or answer any emails on his Hotmail account on "his" PC. But he can access them on "hers". This all started when he uninstalled Norton Internet Security (because of problems). See this thread: click hereHis normal access to the internet is OK.Both PCs running Win 98SE.

Answer:Can't pick up Hotmail emails

Are they picking up their emails via an email client or via the web site?

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Yesterday I noticed that in one of my email accounts, an email from another of my email accounts that I did not send. Also a friend asked why I was sending him advertising on emails, This was the same as the email that I had noticed just before. I ran IObit 360 and AVG but they didn't find any thing. Can you help.
 

Answer:Hotmail Emails Hijacked

sorry i cant but my brother had this problem, i was getting mail from him with adverts. he wasnt even aware. he has some top notch security on his network too and it even bypassed all that. i will ask him if he has sorted it yet and if he has how he did it.
 

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recover hotmail emails from 22-10-11 to 28-10-11

Answer:deleted hotmail emails

If they are not in the trash folder, they're gone for good.

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Hi,

I hope someone can help. I'm having problems opening my emails in Hotmail. I can login and view the inbox, but can't actually open the mails. I think it's a JAVA error:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB6.5; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; .NET4.0C; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)
Timestamp: Sun, 1 Aug 2010 15:12:18 UTC


Message: '__classes' is undefined
Line: 292
Char: 1134
Code: 0

Any ideas what I need to do to fix it please?

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I am receiving and sending emails on my phone...many months of history, etc. When I open my Hotmail on my PC it opens under Outlook and none of my emails are there????

Answer:Why can I see my emails on my Hotmail on my phone but not my PC?

Are you sure you use the same MS accounts on your phone and your PC.

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I'm running Windows 7 64 bit. Without any action taken on my part, emails were sent to everyone in my hotmail contact list. The emails that were generated said:

Hello,
Just finish my christmas shopping.
Here is a great suggestion for you www.bggstore.com.
Please take just a couple minutes to visit this shopping mall
covering all of the 2010 fashion styles!
Best regards

Do I have a virus? A friend suggested I had been infected with malware. I ran a full system scan with Spyware doctor and nothing at all was detected.

Does anyone have any suggestions?

Thank you!

Answer:Emails were sent to all my hotmail contacts

Go to TrendMicro (http://free.antivirus.com/hijackthis/) and install HiJackThis. Run a scan and post the log here and people should be able to help.I'm having the exact same problem, I'll let you know if I find anything out. =)

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When my partner logs in to her Hotmail email account on her computer it comes up with 45 emails in her inbox.But she cannot read any of them? When she clicks on any of them nothing happens.Using my computer I can log in to her Hotmail account and get the same 45 emails in her inbox. This time though, when I click on any one of them I can read them. She then sits on my computer and reads/answers all her emails. Alternatively, I forward them to her NTL email address.The problem seems to be with her computer, but what could it be?

Answer:Can't read emails on Hotmail

Its best not to keep emails in the inbox move them to a different folder if you want to keep them,One of the emails may have become corrupted try deleting the last one sent,

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I have spam being sent from my hotmail account. Some sent messages appear in my sent mail, most do not. I have completed the five steps you suggest 7 am posting the scan files. Please help.

this is the DDS file


DDS (Ver_10-03-17.01) - NTFSx86
Run by BJ at 14:25:55.71 on Fri 03/19/2010
Internet Explorer: 8.0.6001.18882 BrowserJavaVersion: 1.6.0_17
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.3006.897 [GMT -7:00]

AV: Windows Live OneCare *On-access scanning enabled* (Updated) {427ADFC3-B354-4A51-BE34-A9D4218E45C4}
SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: Windows Live OneCare *enabled* (Updated) {CC7E50BA-BA8C-4DDE-B5AC-EA53BC38D01B}
FW: Windows Live OneCare Firewall *enabled* {A3899D22-27E6-4A7E-AE4E-2C106646DAAB}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -... Read more

Answer:Spam emails being sent from my hotmail

bump up

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I have a 3 year old Compaq Laptop computer that runs the Vista operating system. I generally use the Firefox browser, but occasionally use Internet Explorer.
I did download Service Pack 2 last week. I also updated Firefox to the newest version. Shortly after that I noticed that my Hotmail account wouldn't work properly. It will go to my inbox and I can see all of my new emails, but when I click on them nothing happens. I tried this if Firefox and when that didn't work, I tried it in Explorer and it also didn't work there. I went back last night and changed to the earlier Firefox version and thought the problem was solved. The email seemed to be working correctly. Then this morning, it was back to a frozen inbox. I also lost my Swagbucks and Google toolbars on Firefox and when I tried to download them again, neither was successful.
Please help me if you can.
Thank you.

Answer:Can not open or delete Hotmail emails

The toolbars may not be compatible with the new version of Firefox yet and were disabled because of this when you upgraded. It's up to the toolbar developers to upgrade their toolbars for the new Firefox. It may take a little while since FF 4 just came out last week.

It's possible that the Hotmail website is having problems since it's not working in either browser. I would contact them at this point.

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Hello.

I am on a computer that I'm borrowing until I get my own computer upgraded & fixed.

This Computer:
OS Windows XP Home
Using IE for the browser

For some reason... I can log into my email accounts (Yahoo & Hotmail), but that's as far as I can go. I can't check my email or do anything. Once I try to check my email and click "Inbox", etc. I get the "Cannot find server" and "This page cannot be displayed" thing.

I can access any other site just fine. I checked my Internet Options and everything looks fine to me, security, cookies. I even added the sites to grant them access. Still get the same thing though.

*sigh*
 

Answer:Can't check Yahoo & Hotmail Emails

ive had friends stay and they had the same problem. i have xphome as well, and they had hotmail. i had to open the guest account on windows login before they could access their mail, so try that first and see what happens. aloha
 

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How can I delete over 5000 Hotmail emails at once?

Right now I only know how to delete one page at a time which is about 35 emails. I have wireless broadband which is slow, and I don't want to have to delete over 600 pages. I like my email address and don't want to have to get a new one, but I want to start fresh. I also want to delete all my junk mail at once.

I do want to keep my folders and what is in them. If I have to contact Hotmail, how would I do that?

Thanks for your help!

P.S.-What are tags? (Below it says I can add 5 tags.)
 

Answer:How can I delete over 5000 Hotmail emails at once?

You could download and install windows live mail and setup
your hotmail account on that.
Then download the emails,probably take a while.
Click one email,then click edit/select all and delete them.

Tags are basically keywords that reflect the content of your post.
They help with searching,but you don't have to enter them
 

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I have been using Hotmail for several years now with little problems until lately. Every third email or so that I send doesn't make it to the recipient. Forwards seem to go but some of the letters that I write dont' go or are sent back. There is nothing wrong with the email address' I am sending to. I seem to be the only one having trouble with them. Is anyone else having trouble like this? Is it my computer or Hotmail itself. I have the free version of Hotmail. Thanks in advance for the help.
 

Answer:Hotmail not sending my emails to recipients.

What does the undeliverable message say?
 

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I lost all my mail. I did not initiate this. I use Hotmail and Internet Explorer. I have tried every "fix" I can find on the internet except checking Outlook Express. I will do that next. It just disappeared as I was using Hotmail. I am worried that I was hacked. Can anyone help me?? Thanks.

Answer:Lost emails from Hotmail account.

Not much you can do except change your password and look in deleted folder in hotmail.1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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I can get into my hotmail email, but cannot open the letters. Also, I cannot get into my folders, nor advance to the next page of email. I get an error message as follows:gfx3.hotmail.com/mail/15.4.3057.0112.fullie.jsPlease help. Thanks.

Answer:I cannot open emails in my hotmail mailbox.

why not contact hotmail support? Makes sense to me.When I have trouble with yahoo mail, I contact yahoo support and it works for me.Some HELP in posting on Computing.net plus free progs and instructions Cheers

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After Microsoft made Hotmail "better" by switching to Outlook, my hotmail accounts are all screwed up. I can access them but I have no way of opening individual emails. I click on the sender and/or the message and nothing happens except that I get the following error message:

'undefined' is null or not an object
fullie_G85Wo1w2Bj2w4vsXcCqCia2.js
Code: 0
URI:https://a.gfx.ms/fullie_G85Wo1w2Bj2w4vsXcCqCia2.js

I don't know what's causing the problem and could use help solving it.

Answer:[SOLVED] Get hotmail but emails will not open

Looks like its an issue when Microsoft moved your account over. I would use their support system to get the emails back.

There's not much we can do here.

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I am trying to retrieve a e-mail I sent about 3 years ago for proof of contact for a class action law suit.

Answer:how do i retrieve deleted emails from hotmail

Sorry, but unless you saved it locally somewhere your chances of recovering that email are about zero.

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I've scoured the Internet for solutions, and while I've given countless attempts to no avail, I want to give this one last try.

I've mainly tried to use Outlook 2002 (as that's the version I have) by connecting it to my original email account. That went smoothly. Then I exported all my messages to a .pst file. Though that had some hiccups along the way, that also went smoothly. I then connected Outlook 2002 to my new email address - it received the few messages that were already there, so that was fine.

I then imported my original email messages via the .pst file into my new account (still in Outlook). All the emails showed up, in the right folders and perfect. The only problem now, is getting the Hotmail web client to recognize these.

I also forwarded all the messages as attachments as one email message and tried moving the attachments, but (though this sounds incredibly picky), it did not preserve the timestamps.

I've seen Windows Live Mail and am reluctant to use it, though I will if I have no other choice.

So, if there's any way at all to transfer my email messages -no matter how long-winded- that'd be great! If not, I'll have to cope with Live Mail or some other client, or without those timestamps.

If it's relevant, I am running Windows XP (SP2). If there are any other details I need to/should provide, I'm perfectly willing.

Thanks in advance!
 

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My important messages have been deleted.

Answer:how do i retrieve deleted emails from hotmail

you can't because it is web-based and when you delete, it gets thrown into cyberspace and gone foreverSome HELP in posting on Computing.net plus free progs and instructions Cheers

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ok i tried this in the email forom with a bunch of hits but no respnses so ill try it here

runing win xp

i can browse yahoo and check my mail in yahoo but when i go to my hotmail emails internet explore shuts down as soon as i click on emails in hotmail and returns to my desktop

what can i do to get to read my hotmail emails ???
 

Answer:Solved: read my hotmail emails ???

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ive received an email which i would like to forward to around 15 people...is there a way to fwd it without everyone else seeing the others names?[as opposed to sending it one by one]...simple question--ive just never had to do it!thanks

Answer:emails forwarded!hotmail question

Put the address details into the BCC field and in the "to" field put your own.

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Is it possible to block a certain email address but bounce back the message so that they are aware that the email was undeliverable?

I need to know urgently as I am being harassed.
 

Answer:How to bounce back emails on hotmail

You can block the sender's email address:

http://techtips.salon.com/block-someone-hotmail-10182.html

However, he can simply create a new one and continue.

Or, you can allow only contacts and safe senders to your Hotmail inbox:

http://www.freeemailtutorials.com/windowsLiveHotmail/configureHotmailSettingsOptions/block-all-emails-from-everyone-except-hotmail-contacts.php

The surest method is to change your email address though.
 

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Hi, my friend is running Vista 64bit Business and uses Internet Explorer 7. When checking emails from hotmail.com, upon opening some of them, IE will suddenly close randomly with no error messages. Opening most emails is fine, it's just attempting to open some emails forces IE to close on it's own suddenly. My friend has even tried sending himself an email using his ISP email address and IE closes upon opening that.

I have tried to help my friend out by looking over his IE settings but that was no help. I have also searched on Google and found other people with the same problem, but no solution was found...Any ideas? I, myself use Firefox and I keep telling my friend that it is better than IE but he refuses to listen.
 

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On a shared computer Google desktop search has found previously deleted emails from hotmail account. Is there a way of permanently removing these emails from computer so other person cannot open them using Google desktop search?

Answer:How can I permanently removed hotmail emails

click herethis may help..

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I am not able to receive any emails from Hotmail/Outlook. This just started as of last night and I am still not able to get any emails. Any suggestions ???
 

Answer:Hotmail - not receiving incoming emails

Hotmail is no longer. It is now Outlook.com. Have you tried contacting the support team for Microsoft, that handles Outlook.com to see what they have to say.
 

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My hotmail is downloading and I can see all my emails but when I click on one to read nothing happens although at the bottom of the window is says 'done'.
My friend can access and open my email from her pc and foreward it to my AOL account but I'd really like to acess my mail myself.

Please help me with this problem

 

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I can get on to my hotmail account page, but cannot open any of my emails in my Inbox...I can see them, but cannot open ANY emails!!! SO frustrating!!!!

Answer:Can't access emails on my Hotmail account...

Ask the experts here: http://windows.microsoft.com/en-US/...or here: http://email.about.com/od/hotmailti...

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