Computer Support Forum

Computer only works on safe mode, crashes in seconds during regular reboot

Question: Computer only works on safe mode, crashes in seconds during regular reboot

Safemode works fine, freezes in seconds after a normal reboot. The online scanners caught some bugs, but the problem is still there. Help would be appreciated!

Logfile of HijackThis v1.99.1
Scan saved at 7:38:16 PM, on 7/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - URLSearchHook: (no name) - {1C78AB3F-A857-482e-80C0-3A1E5238A565} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O3 - Toolbar: (no name) - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - (no file)
O3 - Toolbar: Norton Internet Security 2006 - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [IMONTRAY] C:\Program Files\Intel\Intel(R) Active Monitor\imontray.exe
O4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exe
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [SonicFocus] "C:\Program Files\Sonic Focus\SFIGUI\SFIGUI.EXE" BOOT
O4 - HKLM\..\Run: [farstone] NULL
O4 - HKLM\..\Run: [RestoreIT!] "C:\Program Files\FarStone\RestoreIT!\RestoreIT!_XP\VBPTASK.EXE" VBStart
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\G001-\gnotify.exe
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [IS CfgWiz] C:\Program Files\Norton Internet Security\cfgwiz.exe /GUID {F073BDC9-0D67-4ff0-879E-27241C843828} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [AIM] "C:\Program Files\AIM+\AIM+.exe" -cnetwait.odl
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: DesktopEarth AutoStart.lnk = ?
O4 - Global Startup: InterCheck Monitor.LNK = C:\Program Files\Sophos SWEEP for NT\ICMON.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Post-it? Software Notes Lite.lnk = C:\Program Files\3M\PSNLite\PsnLite.exe
O4 - Global Startup: Remote Update Monitor.lnk = C:\Program Files\Sophos\Remote Update\imonitor.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .bcf: C:\Program Files\Internet Explorer\Plugins\NPBelv32.dll
O16 - DPF: {1C78AB3F-A857-482E-80C0-3A1E5238A565} - file://C:\
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} -
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} -
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) -
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) -
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) -
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) -
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) -
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) -
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) -
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) -
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} - file://C:\Documents and Settings\Administrator\Local Settings\Temp\EI40_\
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) -
O16 - DPF: {B91AEDBE-93DF-4017-8BB3-F1C300C0EC51} (InstallShield Setup Player 2K2) -
O17 - HKLM\System\CCS\Services\Tcpip\..\{B9745EAC-E113-4B77-950F-8978C9FCDA73}: Domain =
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O20 - Winlogon Notify: winhdn32 - winhdn32.dll (file missing)
O23 - Service: Sophos Cache Manager (CacheMgr) - SOPHOS Plc - C:\Program Files\Sophos\Remote Update\cachemgr.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Norton Internet Security\comHost.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTSvcCDA.EXE
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Intel(R) Active Monitor (imonNT) - Intel Corp. - C:\Program Files\Intel\Intel(R) Active Monitor\imonnt.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScsiAccess - Unknown owner - C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sophos Anti-Virus Network (SweepNet) - Sophos Plc - C:\Program Files\Sophos SWEEP for NT\SWNETSUP.EXE
O23 - Service: Sophos Anti-Virus (SWEEPSRV.SYS) - Sophos Plc - C:\Program Files\Sophos SWEEP for NT\SWEEPSRV.SYS
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Relevance 100%
Preferred Solution: Computer only works on safe mode, crashes in seconds during regular reboot

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Computer only works on safe mode, crashes in seconds during regular reboot

By the way, I'm running XP Professional Version 2002 with Service Pack 2. Let me know if you need any other information. Thanks!

8 more replies
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I have this problem with my laptop - sometimes I cannot login - after choosing the user the screen freezes or after logging in it works only for a few minutes in regular mode (I can do things over those minutes like open firefox, but I cannot open folders, sometimes I can open the task manager or even some programs) but then it freezes and I have to shutdown the computer manually by pushing the power button. When I tried pushing crtl+alt+del I got a message "The logon process was unable to display security and logon options when ctrl+alt+delete was pressed. If the operatin system does not respond, press esc or restart the computer by using the power switch". I don't know if this helps, but I try to add as much as I can. Sorry it it's not relevant - my knowledge about computers and IT is minimal.
The computer runs fine in safe mode.
So I tried system restore to a week before when the computer was still fine and it didn't work. So I reinstalled a graphics driver (Intel HD Graphics Driver) as I found on the internet that similar problems got fixed by reinstalled videocard drivers. And it worked, everything started to run smoothly again in the regular mode. As normally I allowed windows updates and after restarting my computer, the problems came back.
I assumed that the problem was the updates so I uninstalled most of them (KB2930275; KB2923961; KB2925418; KB2929755; KB2929733 and KB2918077) but the problem was still there and I was unable to unin... Read more

Answer:Solved: Computer freezes in regular mode but works in safe mode

7 more replies
Relevance 103.32%

I'm running 64bit Windows 7 on an Acer Aspire 5742G-6846 (specs posted below). As the title suggests, when I turn on my computer, it will start, login, but then it freezes. I can access everything fine in safe mode. I have already tried turning everything off at start up, uninstalling Rainmeter (which was giving me issues earlier), running ccleaner and malwarebytes. I'm not sure what else I can do short of reinstalling Windows. Any suggestions? Hijackthis log is posted under the laptop specs. Thanks so much.
Intel Core i3 i3-380M / 2.53 GHz ( Dual-Core )
Memory 8.0 GB
Hard Drive 640.0 GB - Serial ATA-150 - 5400.0 rpm
Operating System Microsoft Windows 7 Home Premium 64-bit Edition
Display Type 15.6 in TFT active matrix
Max Resolution 1366 x 768 ( HD )
Graphics Processor NVIDIA GeForce GT 540M
Optical Drive DVDRW (R DL) / DVD-RAM - Integrated
Antivirus AVG (disabled)
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:22:31 AM, on 3/8/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_6_602_1... Read more

Answer:Computer freezes seconds after log-in - Safe mode works fine

Have you used the Registry Cleaner in CCleaner?

If you have, you should check this out.

Quote from Phantom010

You should avoid Registry Cleaners, Boosters, Optimizers, TuneUp Utilities... This type of software will do a lot more harm than good, and should only be used by advanced users who really know their way around the registry. Never to be used blindly on "Auto" mode. Most members coming here with WEIRD symptoms had their computer messed up by malware and/or registry cleaners. These utilities do not only remove what "they think" are orphan entries in the registry but legitimate files still in use will be deleted in the process, crippling some programs and Windows applications beyond repair. In a word, it's a scam.

Keep in mind that they will always find "errors" to fix, even on a fresh Windows install! In itself, this should be enough to convince non-believers... to expand...

1 more replies
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Help!!! my computer freezes seconds into logging into an account i am currently posting this in safe mode anyone able to help please!!!

Answer:computer freezes seconds into log in but works fine in safe mode

10 more replies
Relevance 102.5%

Hello all. As the title might imply, I am writing this while my computer is in safe mode. After I click on an account when I boot normally, it will freezes a few moments later on the desktop. I'll post my information below and follow the instructions given. Thank you!
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Turion(tm) II Dual-Core Mobile M500, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3836 Mb
Graphics Card: AMD M880G with ATI Mobility Radeon HD 4200, 256 Mb
Hard Drives: C: Total - 294513 MB, Free - 170121 MB;
Motherboard: TOSHIBA, Portable PC
Antivirus: AntiVir Desktop, Updated and Enabled

Answer:Solved: Computer freezes seconds after log-in; Safe mode works perfectly well

16 more replies
Relevance 102.5%

I am writing this while my computer is in safe mode. After I click on an account when I boot normally, it will freezes a few moments later on the desktop.

I have an HP DV8 that is about three years old. Here are the specs:
i7 Q720 @ 1.60 Ghz
4GB Ram
I've tried doing the boot repair by pressing F8 during startup and it said everything was working perfectly fine.

I also tried going to previous restore points and it still froze.

I did a scan using hijack this and here is the results:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:49:58 PM, on 1/3/2013
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16457)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\... Read more

Answer:Computer freezes seconds after log-in; However, Safe mode with network works perfectl

12 more replies
Relevance 97.99%

I was shocked when I downloaded TFC.EXE and installed it on my computer AND installed it on my friends computer too from THIS we BOTH have the SAME problem. ha ha I boot to regular mode and nothing works. rightclick on taskbar and then click on taskmanager it stops. doubleclick on AOL or mirosoft update and the hourglass goes around forever. I tried to print something and the printer is gone.I cannot start adaware or avast. sometimes the taskbar loads but most of the time in does not. it is getting worse.. I hope you can help get this thing running.
windows xp home 32bit sp3 thanks again SAL

Answer:runs good in safe mode.nothing works in regular mode

Can you boot into Safe mode with Networking?You said that nothing works. Please offer more description, what does not work? Can you run or install apps?If you can get into safe mode with networking try a boot scan with Avast and post the results. (Make sure that Avast is up to date first)See here if you need help getting to Safe Mode.

11 more replies
Relevance 97.58%

I woke up and my monitor wasn't working

on the screen, it'll just show "digital" for a few seconds, then switch to "analog" and it'll continue to switch back and forth. I tried powering the monitor on and off, and restarting the computer. no luck.

however, if I go into safemode, everything works just fine.

it's a Samsung Syncmaster 910t. any help would really be appreciated

Answer:lcd works in safe mode, not regular. help !

in safe mode windows uses a vga driver - maybe you have a problem with the video driver.
have you checked the device manager in safe mode.
you may want to try updating the driver - and/or display driver

1 more replies
Relevance 96.76%

hello. When It is startup up in regular mode I have to move fast, I got it to run sfc /scannow this morning. I tried to system restore but the only restore point is today.the calendar won't to last month. So thats out. still when I double click on a program or internet explorer the hourglas stays there forever. Any ideas would be great.. thanks SAL

Answer:works OK in safe mode but regular mode. nogood

well, thanks anyway. but too late. now I can't do anything in safe mode. There is CDP1 On bottom left of taskbar. When I try to do anything it says An access denied error was retured while attempting to change a service. And also now It says the operation could not be completed due to low memory or harddrive space. I have plenty of both. SAL

6 more replies
Relevance 96.76%


# Version of IE (Internet Explorer) - Internet explorer 8
# Operating System - Windows XP service Pack 2
# What you have tried - Calling HP tech support and my ISP(Verizon FiOS) tech support.

# What the problem is - I CANT access websites like google or yahoo or anything with internet explorer even though my ISP is perfectly OK and everything is connected, and it says in network conncections i AM connected to the internet via highspeed LAN/Broadband. I noticed that when i turn my router on and off a message comes up and its says my IP has to be fixed or something. With the FiOS tech support they said i pinged everything fine and that i could go on google and yahoo via the command prompt but for some reason i couldn't in internet explorer. in my internet options i went to connections and i just ticked the auto detect under LAN settings and nothing else.

screen shot:

ALSO when i reboot in safe mode networking i dont even have to do anything it just automatically works in the browser and everythings fine except im in safe mode.

ALSO ALSO i think it somehow is windows media center version or something.. im not positive. when i open CCcleaner it tells me i have windows service pack 2. would media center affect this problem at all?

The HP tech guy said it was ... Read more

Answer:IE works in Safe Mode networking, but not regular mode.

did you try another browser to see if it is a browser issue or something else?

6 more replies
Relevance 94.71%

Can someone help? This started acting up around 1:30pm (February 3rd) at school. Everything works with a Live CD (Ubuntu 8.0.4) and nicely with Safe Mode Networking and a System restore.

I tried uninstalling my drivers and updating them and it didn't help. Any other options?

Laptop specs (Inspiron 1520) :

Core 2 Duo T7200
160GB HDD 7200RPM Sata
Intel Wireless Pro a/b/g (I think it was 395 or something)
10/100Mbit NIC
8600M GT 256MB
And of course Windows XP Pro SP3

This was working fine before Tuesday and then it just decides to bug me.

HELP? Need this working for school.

Answer:Wireless/Ethernet Works in Safe mode but not in Regular Windows??

9 more replies
Relevance 94.71%

Hey guys, I have been reading around and posted a bit on reddit and still no solution, although it seems like it should be simple.

2 weeks ago tuesday my work laptop had regularly scheduled windows updates that everyone loves to see right before they shut down. the next day it began with the circle of death after 1-3 min after start up, sometimes upwards of 30 minutes of functionality. but eventually the circle of death comes and i can't click on anything, however the mouse will still function.

i have gone back to every restore point possible and still get the freezing. i have updated/ran MSE in safe mode as well.

It's not a huge deal if I have to reformat, I just really feel like the solution shouldn't be that hard.

Anyways, thanks for your time.

Answer:BSOD, after regular updates, works fine in safe mode

Hello and welcome aarondsp well if you can get safe mode run these mate< if necessary include the /f and /r in the command line as per Option2 >in safe mode if need be



matecan we have some system specs please as what you have posted gives us not thatmuch to work with and given there are so many manufacturers of components andconfigurations that do influence what goes on within any given machine and OS.
System Info - See YourSystem Specs

1 more replies
Relevance 93.89%

My mother and I share a network, and both own Compaq Presarios from the dark ages . She is running XP and I'm running 98. I caught a virus (pretty sure it's Virtumonde) and I'm taking steps to deal with it. This is not about my problem... unless it's her problem, too.

She recently bought a laptop (which runs Vista) and is networked into the same system. For this laptop, she purchased ESET NOD32 Antivirus4. When she heard about my problem, she thought that it might be a good idea to install this same program to her PC before I reattached to the network to fix my problem. So we did that. Unfortunately, we didn't heed the extremely mild warning that there "may be conflicts" with the McAfee already on her system, and neglected to uninstall it.

As soon as I was finished with the uninstall, I attempted to enter the Add/Remove Programs menu to remove McAfee. It told me to wait while it populated the list, and ten minutes later, I gave up. The computer had frozen, so I did a hard shut down... and have not been able to do anything since!

We can restart it, sure, but it freezes somewhere between the time it launches McAfee and the time it launches Eset - any attempts to do anything either fail or cause the freeze. We of course tried booting in safe mode, but cannot get the options screen (we tried the tapping and holding methods for both F8 and F5).

Incidentally, her computer's symptoms do not resemble mine in the slightest.

So here are my que... Read more

Answer:No safe mode, regular mode crashes

As soon as I was finished with the uninstall, I attempted to enter the Add/Remove Programs menu to remove McAfee.Do you mean "As soon as I was finished with the installation, I attempted to enter the Add/Remove Programs menu to remove McAfee." ?-----------Safe Mode: After you press the ON button, start tapping the F8 key ... and keep tapping .... until you are presented with the "Windows Advanced Options Menu". Try that please.Try F10 if no luck with F8.

5 more replies
Relevance 92.66%

My desktop will not load when I boot regular, even if I leave it for like 15-20 minutes, if I leave it longer it may boot but I don't have the patience.
It will boot no problem in safe mode which I am using right now.

also can not uninstall many programs


Answer:desktop doesn't load in regular boot, but works fine in safe mode

blackscreen said:

My desktop will not load when I boot regular, even if I leave it for like 15-20 minutes, if I leave it longer it may boot but I don't have the patience.
It will boot no problem in safe mode which I am using right now.

also can not uninstall many programs

thanks.Click to expand...

What's the exact make and model of the computer and what version (including Service Pack) of Windows are you using?

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Relevance 92.66%

My desktop will not load when I boot regular, even if I leave it for like 15-20 minutes, if I leave it longer it may but I don't have the patience.
It will boot no problem in safe mode which I am using right now.

I have all of the logs here but for some reason couldn't get the malware bytes log, it saved an XML version, I thought I would be able to export it after I restarted my computer, I guess not.

Answer:desktop doesn't load in regular boot, but works fine in safe mode

I am probably going to send you to the software forum. But first, rerun Hitman and have it remove all that it found.

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Relevance 88.97%

Hi, I'm having some problems fixing my bleeping computer (Windows 10 desktop computer, to be specific) and could use some assistance.
On Friday 15 December 2017, my computer ran fine when I woke up and used it for a few minutes in the morning. Before that date, I had very few problems with my computer running; the biggest issue was some freezing occurring while playing games demanding on processing power such as Civilization 5. However, I don't believe that is related to my current issue, as I last played it on Sunday 26 November 2017, and I had no issues with it on that day.
When I returned home later that day (15 December), I found my computer stuck on a blue screen. I'm not sure quite what happened, as my computer was not used during the day at all. I restarted several times, but I was not able to even make it to the user login screen before getting a blue screen. I've received error code 0xc0000142 for every blue screen.
Startup repair did nothing to resolve the situation. I am still able to run my computer in safe mode with networking and that's how I'm writing this post. For the past two weeks, I've been using safe mode to use my computer. I've looked online for solutions, but haven't gotten much. I've had some problems in safe mode with random freezes, but at least the computer runs most of the time, although with limited functionality.
My research led me to trying Windows + R and opening msconfig.exe and disabling all services that were not... Read more

Answer:BSOD - Computer runs in safe mode, not regular mode

If you work OK in Safe Mode - but not in normal mode, it's most likely a software problem.
Hardware problems are possible, but nowhere near as likely as a software problem.
First thing I'd suggest is trying a clean boot.  It's similar to Safe Mode - but works in normal mode by disabling stuff.
It's also similar to disabling the services - but you'll disable more when doing a clean boot.
If a clean boot fixes the problem - then the problem was caused by one (or more) of the things you disabled for the clean boot.
Then it's just a matter of re-enabling things one at a time until you find the problem.
Perform a Clean Boot:
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
Backup your stuff now.  There's no telling exactly what the problem is - so a backup is the best way to be prepared in case the system dies on you suddenly.
If this doesn't work, then post back and we'll ask for some reports to try and figure out what's going on.
Good luck!


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I am running vista 64bit after my son in law tried to install a game on my computer it started locking up. I can boot into reg mode and everything is fine for about three minutes, but then it locks up and nothing works except the mouse pointer moves but you can't click on anything or type. When I boot into safe mode with networking everything seems fine, I can get on the internet and do anything you can normally do in safe mode.

Answer:computer freezes in regular mode but not safe mode

Have you tried a system restore yet?

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Relevance 87.33%

Hello! I am really hoping someone can help me with my issue. Because I am not sure what is important information and what is not, I am going to include everything I know.

First of all, this issue has been happening for awhile now. I thought my computer was dying and could do nothing about it, so I bought a desktop. But now I believe the problem may be fixed.

Computer Information: I have an HP Pavillion dv9500 Notebook PC. I run Vista, version/build 6.0, Service Pack 2, 32 bit. The computer runs on an Intel Core 2 duo CPU T7100. I have a NVIDIA GeForce 8600M GS. If you need more info here, please ask.

Description of Issue: I have found that my computer will either crash while I am using it or after it has gone to sleep and I try to bring it back up. If I am using the computer, the resulting screen will usually be a 1" square (possibly where the cursor was) that is green and the background is generally black. When trying to reboot into normal mode, the Notebook boots to the point I see "Microsoft Windows Vista" with the green bar above that to show you it is loading. The screen then moves into the lines. There are many short horizontal lines stacked on top of each other that form verticle bars across the screen. The horizontal lines blink on and off which makes it look like the verticle bars are moving up and down. (I hope that makes sense.) The screen has a black background and the lines are mostly green and white, but sometimes other colors as well.

I prev... Read more

Answer:Crashes/Safe Mode only works

Hello Sarah

Based on your description of the problem there is a good chance that the issue is with your NVIDIA graphics card.

The fact that things work normally in Safe Mode is not surprising. Safe Mode uses a very reduced set of drivers - just the bare basics to get the essential parts to work (screen, keyboard, mouse, NIC....) in a very basic way - that is why things look different in Safe Mode.

Your graphics card may have a problem, that is why it is running hot, or the problem may be the result of a bad connection. Either of these issues could result in the problems you describe.

It is almost certain that this is a hardware issue and unfortunately it is unlikely that you will be able to repair this without some technical hands-on help. Notebooks are notoriously difficult to repair because everything is crammed into a very small space, it is therefore usually necessary to take the Notebook to a repair facility that knows what they are doing.

Let us know how you progress


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Relevance 86.51%

I can't start up the pc at all,

1. when starting the pc
We apologize for the inconvenience but windows did not start successfully. A recent hardware or software change might have cause this. Start in :
safe mode
safe mode with networking
safe mode with command prompt
last known good configuration
start normally

doesnt matter what i do I get a black screen with windows logo and the scrolling thingy(the first thing that comes up when it boots normally) and within about half a second it automatically shuts down and restarts.
2. if I do F-10 system recovery i get this error message:

The section IDA_CREATE_USER_DRIVE_U does not contain a valid dialog template. after I lick OK it shuts downs and restarts the pc again
3. if I do Microsoft Windows Recovery Console

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first you've seen this stop error screen (more like the 31st :|) restart your computer. If this screen appears again, follow these steps:
Disable/uninstall anti virus, disk defragmentation, or backup utilities,. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK/F to check for hard drive corruption, and the restart ... Read more

Answer:computer won't start in regular/safe mode

System manufacturer and model?


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Relevance 85.28%

As advised I am attaching the 2 Zip Files.

? OS - Windows Vista Home Premium
? 32-bit
? Laptop came with pre-installed Windows Vista Home Premium
? Approximate age of system (hardware) : about 7 years
? Approximate age of OS installation : Almost 7 years. It had expanded to about 90 GB.
? Have you re-installed the OS?
Yes. Since Windows was restarting. I reinstalled the OS using recovery DVD that came with my laptop.

? CPU : Intel Core 2 Duo CPU 2.10GHz; 3GB (2+1) RAM.
? Video Card : Not Aware
? MotherBoard (if NOT a laptop) : Not Aware
? Power Supply - brand & wattage (if NOT a laptop) : Not Aware

? System Manufacturer : Lenovo
? Exact model number : 7757

Laptop or Desktop? Laptop


My Windows Vista Home Premium 32 bit works only in Safe Mode with Networking.

If I try to start Windows Normaly; it crashes and restarts with the message that Windows has recovered from an expected error. It's a blue screen with some memory dump message... I can't really read it as the screen disappears... It keeps happening.

It had C: & D:
(i) I have taken backup of my Data.
(ii) I have tried to run on both the RAMs (1 GB & 2 GB) to see if the problem was with any of the RAM. It still restarts.
(iii) It runs fine in Safe Mode with Networking
(iv) I have formatted D:
(v) I run chkdsk to check any error on C: it didn't find any error.
(vi) I re-installed Windows Vista Home premium (using lenovo product recovery DVD) & upgraded ... Read more

Answer:Windows Crashes & Restarts... Works only in Safe Mode

Attaching Another file as advised.

Appreciate the suggestions I have received to resolve the problem.

Please help fix it.

Thanks a lot in advance !

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Relevance 85.28%

Hi, this morning my computer randomly locked up and needed to be restarted. Now it will not boot normally, only in safe mode. When attempting a normal boot, it sits on the normal Win7 loading screen for 4-5 seconds and then goes to a black screen with the computer still running. No error messages, no BSOD, mouse/keyboard are dead. The only way to get any response is to power off then back on.

I have nothing plugged in except for the mouse and keyboard (they both work) - I also unplugged my storage HD with no result. I have reset the Bios to default settings and optimal default settings - no luck. The whole computer is relatively new (2 weeks old), but I have not installed any new drivers or hardware since the initial setup. Windows automatic update is on (This is probabyly the culprit? I don't know for sure)

Originally when running the startup repair, I was getting a badpatch error. Now I'm getting ExternalMedia. I can provide the details if needed for the repair failure message ( just need to run it again)

I've looked through a lot of tutorials on this site, so far:
-Turning off processes in safe mode and trying a "clean boot" does nothing - it still freezes at the same point.

-I ran both an antivirus and malwarebytes scan in safe mode - neither found anything.

-System restore tells me it cannot complete due to an unknown error (no other information). Despite this, when I load in safe mode it tells me it was successfully restored. I tried all four r... Read more

Answer:Crashes on Win7 Logo - Safe Mode Works

Well, I went to run the startup repair again so I could give full details on the error but now its telling me it can't find a problem. Despite this, the issue remains - Win loading screen -> black screen (monitor active, no command prompt, no mouse/keyboard, no BSOD or other errors)

I also want to say I tried the "Last Succesful Boot" option with no success.

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Relevance 84.46%

As the title says.
After system 'Repair' safe mode works 'BLACK' screen at normal reboot.

Win XP media edition sp 2 dell dimension e520

Could not boot up today "Windows\system32\config\system" file corrupted or missing.

Went for System "repair" --only problem I noticed was Dell restoration disc doesn't have SP2 -- Repair seemed to go ok, but at the end, the reboot got as far as the Windows Splash screen and then went Black-- no curser or mouse either -- nothing.

Several reboots --same thing.

Reboot to safe mode and --Voila -- I'm in --Took 30-40 seconds to get past the Black screen but I'm in.
Next reboot -was safe mode with Networking and here I am

All data and settings intact.

Yea !!

several mre tries to reboot normally result in a 'Black' screen.
Thought it may be video drivers but search for updated ones found nothing.
Is it possible that the 'Repair' took me back a step and the video drivers are to advanced for the system now -- so a roll back may work??

Am able to back up everything --
A reformat and fresh install not out of the question -- just hate to spend the time setting everything up again. Would very much rather repair what I have if possible.

Home all night and will be playing around with this -- all idea's greatly appreciated.


Answer:after system 'Repair' safe mode works 'BLACK' screen at normal reboot

Hi Zappafrank,

Since you are able to boot your computer into safe mode, back up your files ASAP just in case something else happens which can cause your files to be in-accessible. Boot the computer into the recovery console and try to fix the master boot record.

Hope everything works out well for you.

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Relevance 84.46%

I have an HP desktop, and I was on my computer. My foot accidentally hit the power strip off (which everything was plugged in to).
For some reason, every time I try to turn the computer back on, the blue HP screen comes up, then the black screen which asks me if I wanted to open in (safe mode, safe w/ networking, safe w/ command prompt, or open windows normal)
Whenever I click safe mode or open normal, it takes me to the Windows XP loading...

It loads, however when it's done loading, the computer RESTARTS! and does the same things again...
Perhaps it was a disk failure? What can I do to fix this?

Please help!

Answer:Computer keeps restarting when tying to open regular/safe mode?

as you start the computer, try pressing the F8 key up and down to see if you can get in to safe mode that way.

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Relevance 83.64%

Even in safe mode I have some problems. Internet explorer restarts or windows explorer.

I have already cleaned out the inside of my computer and the fan .

I have already formatted the C drive and re-installed Vista. What can the problem be?

Also it doesn't allow me to install Updates, it usually gets an error message saying something like Internet Module or Host was closed. When I start Windows normally I usually hear the computer loading a lot, especially if I try to install a program or watch a video. And it crashes when I'm doing too much activity or sometimes just when im not doing anything

My computer is 3 years old. I have 3 Primary drives , from what I saw , the C D and E. And I have 1 external hard drive which I have turned off.

Answer:Vista works in Safe mode but crashes and gets blue screen in normal

***** Run hard drive diagnostics: (or sure, you select tool, which is appropriate for the brand of your hard drive.Depending on the program, it'll create bootable floppy, or bootable CD.If downloaded file is of .iso type, use ImgBurn: to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.***** A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option AB. If you have only one RAM stick memtest...1. Download - Pre-Compiled Bootable ISO (.zip)2. Unzip downloaded file.3. Inside, you'll find memtest86+-....iso file.4. Download, and install ImgBurn: Insert blank CD into your CD drive. 6. Open ImgBurn, and click on Write image file to disc7. Click on Browse for a file... icon:8. Locate memtest86+-....iso file, and click Open button.9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:10. Once the CD is created, boot from it, and memtest will automatically start to run. The running program wil... Read more

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Relevance 82.41%


I posted this on windows7forums as well but I thought I'd post it here too, since I need all the help I can get with this strange problem...

My posts on there from yesterday:


I recently purchased Bulletstorm, and received it last night, installed it, played it, no problem. Untill I was playing for about 2 hours. The graphics got stuck, but the sound kept going. I did Ctrl-Alt-Del and click run taskmanager, it went to the desktop, and said Bulletstorm was still active. So I clicked on Bulletstorm again and it worked again. Then it happened again. This time Ctrl-Alt-Del did nothing, and the screen went black.

I waited a minute or two to see if anything would happen, but it didn't, so I tried to reboot the machine. It failed to boot, it got to the Windows start-up screen, then rebooted itself, same problem.

I tried to reboot it into safe mode and it got to safe mode. It gave a message that Windows 7 had encountered a blue screen (this is why I'm posting this all here), and it said it had recovered. So I thought 'ok, so that works', but a minute later safe mode crashed (it got stuck, nothing responded, not even the mouse).

I tried to reboot it again, but same problem as before.

(Before you ask, yes I've got the minimum requirements for Bulletstorm, by far.)

My specs:

Intel? Core? i7 870 Processor 2.93 GHz
6144 MB RAM
1 TB Harddrive
1024 MB nVidia GeForce GTX460
onboard soundcard
Windows? 7 Home Premium 64 bi... Read more

Answer:Played game - crash - reboot ; failed - safe mode crashes - boot fails

Hello Dennis,
Please visit this tutorial to fix startup errors---> Startup Repair
It may require at least 3 times to fix the problem.

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative: Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

Do the followings...
- Boot into Safe Mode with Networking
- Uninstall the Display Drivers
- Use Driver Sweeper to sweep the traces of the driver Guru3D - Driver Sweeper
- Reboot into Normal Mode
- Install the latest version NVIDIA DRIVERS 266.58 WHQL

If problem persists, read... STOP 0x116: VIDEO_TDR_ERROR troubleshooting


* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a7e0010, fffff88006f70028, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
**... Read more

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Relevance 80.36%

A friend of mine brought me her computer to see if I could fix. When it goes into the normal mode, I cannot get on the internet, however when I go to safe mode with networking I can.I have run a chkdsk /f to fix any problems with the hard drive-none were found. I tried going into safe mode and clicking on the last know good config-nothing changed. I'm downloading vista sp1.Also running a is the hijackthis logfile of HijackThis v1.99.1Scan saved at 12:19:34 PM, on 7/12/2010Platform: Unknown Windows (WinNT 6.00.1904)MSIE: Internet Explorer v7.00 (7.00.6000.17037)Running processes:C:\Windows\Explorer.EXEC:\Windows\SMINST\CD Creator.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Users\test\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1JVSK78Q\Windows6.0-KB936330-X86-wave0[1].exeC:\d79964e80b89565a84a521d605b3bbbd\spinstall.exeC:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\Windows\system32\FirewallControlPanel.exeC:\Program Files\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Read more

Answer:computer works in safe mode, not in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please download OT... Read more

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Relevance 78.72%


my computer would only open in safe mode. then i bought a new monitor, keyboard n mouse for it and it worked normally until we installed a web cam. it then reverted back to safe mode again. we have unistalled the web cam but computer still only works in safe mode.

its most annoying cos of the limitations safe mode has. i really wanna be able to use media player and install new software but i just cant.

i would be a very happy bunny if somebody could tell me how to sort this out

its windows XP

many thanx


Answer:Computer Only Works In Safe Mode

While in safemode, open Device Manager (control panel>system>hardware>device manager) and expand everything ( click on the plus signs) and look for any yellow exclamation points and post back what you find

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Relevance 78.72%

i have a Vista Home Premium 32bit and i havnt downloaded much things in my computer. yestarday i was downloading music from youtube using iplayer when i restarted my computer my computer froze and shutted down it showed a blue screen (blue screen of death thingy) so when i logged in again i went to da start menu n it froze since then and am a college student i cant afford to fix it and i really dont working using safe mode pplzz help any11

Answer:my computer works only in safe mode

In safe mode set up a clean boot. Then boot the computer in regular mode and tell me if it works
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

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Relevance 78.72%

I can only get my computer to run in safe. What could I do to fix it?

Answer:Computer only works in safe mode

My initial guess would be a misbehaving or incorrect device driver, then an application configured to start along with Windows when booted in 'Normal' mode.
START > RUN > type msconfig > OK then click on the STARTUP page and examine the programs listed on there, try disabling suspicious and/or undeed ones then reboot. A smarter way would be to disable (clear the box) one at a time and reboot to find out the culprit.

The above will help with the application starting along with Windows, the first possibility I mentioned about the device drivers would require a bit different approach but try the msconfig method first and let us know.

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Relevance 78.72%

My computer now only works in safe mode. If I boot it up regularly it freezes up after a couple minutes and the when I try and shut it down it is stuck on the shutdown screen until I manually shut it down with the power button. I have run all updates and deleted unnecessary drivers and programs. I have McAfee installed on my computer. I have tried a system restore but it didnt work. Anything involving a reboot does not work. It has been like this for a month now with no luck in fixing it.

In the event log these are the errors from when it started:

-The maximum file size for session "McAfee.{E4367DA7-2B80-47f3-86D2-7626A18FC6F4}" has been reached. As a result, events might be lost (not logged) to file "C:\ProgramData\McAfee\MCLOGS\ETW\mclogs.etl". The maximum files size is currently set to 16777216 bytes.

-Session "McAfee.{E4367DA7-2B80-47f3-86D2-7626A18FC6F4}" stopped due to the following error: 0xC0000188

-Name resolution for the name timed out after none of the configured DNS servers responded.

-Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

15 user registry handles leaked from \Registry\User\S-1-5-21-3138664587-982425383-2400673865-1000:
Process 6084 (\Device\HarddiskVolume2\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE... Read more

Answer:Computer only works in safe mode

Hello ead, and welcome to Seven Forums.

For now, see if troubleshooting with a clean startup may help ID the cause. Start with any WLIDSVC.EXE entry for the Windows Live Sign in Assistant.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps,

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I'm not sure if this is due to a virus or something else, but my laptop will only boot in safe mode. I've tried to go through the malware removal steps listed, but some of them won't work in safe mode. I haven't downloaded anything recently, so I don't know how my computer would have been infected, but I don't know what else it could be. I tried msconfig to disable some of the programs that load at set up, but that hasn't helped. When I try to load in normal mode, I get to the desktop screen, but nothing shows up on the desktop and I can't access start. Please help!

Answer:Computer only works in safe mode

Just run thru all steps of the READ ME anyway. Some of them will still work.

larmstrong said:

I tried msconfig to disable some of the programs that load at set up, but that hasn't helped.Click to expand...

As stated in the READ ME, do not use MSconfig to disable anything. Undo what you did. The only thing exceptable right now is for MSconfig to be showing that you are booting in safe mode.

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I have been trying to follow other instructions given to other people and still the computer does not work so thought would try getting help myself.

The problems with my Acer Aspire 5542 happened about 2 months ago. It started to boot up and then wouldnt load. I have since tried loads of things the machine now boots up but nothing works.

I have done the Mscconfig and removed all start up


I have Ccleaner etc and have run no problems.

Please help me

Answer:computer only works in safe mode

Hi, and welcome to TSF.

You could try to do a Starup repair:

1. Boot to the System Recovery Options screen using your retail Windows 7 installation disk or system repair disc.

2. Select the Startup Repair option.

3. Startup Repair will now scan your computer to attempt to find and fix any startup problems.
NOTE: Startup Repair might prompt you to make choices as it tries to fix the problem, and if necessary, it might restart your computer as it makes repairs. If repairs are not successful, you'll see a summary of the problem and links to contact information for support. Your computer manufacturer might include additional assistance information.

4. If problems cannot be found, then click on Next.
NOTE: You can click on the View diagnostic and repair details link to see a detailed summary of what Startup Repair has done.

A) Click on the Restart button to return to the Windows 7 log on screen.

Source: Startup Repair - Windows 7 Help Forums

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recently my computer will only work in safe mode. the only thing that changed is windows media player tried adding a new codec file. so i tried uninstalling the video codec in device manager..didnt work. last known config and start normally doesnt work it takes me to this blue screen
A problem has been detected and Windows has been shut down to prevent damage to your computer.


If this is the first time you're seeing this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you may need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select advanced startup options, then select Safe Mode.


***STOP: 0X0000000A (0X00000000, 0X00000002, 0X00000001, 0X804DC11D)

can anyone PLEASE help me

Answer:my computer only works in safe mode

Did you try a system restore in safe mode?

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Relevance 78.72%

I am in need of any help/advice as to why my daughter's computer freezes and will only continously work in safe mode. this is a compaq running xp. she has been without the use of this computer since dec and finally ask for my help. do you need a hjt log? to assist me. ps. ps I am a 65 year old that has some small knowledge, where you lead me i will follow(smile)

Answer:computer only works in safe mode--pls. help

<< I am a 65 year old that has some small knowledge...>>

I have a copyright on that line , but I'm willing to extend use to all .

As a start, let's see if we can get some data re the system. See if you can follow the directions and
Publish a Snapshot using Speccy - .

Any onscreen error messages (exact wording, please) when attempting to boot normally?

Does the system actually boot into Windows in normal mode...and then alperform?


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cant system restore....

some software wont install due to "administration has set policies to prevent installation"

tried changing windows insaller in the group police ( gpedit.msc )

still wont install..

when running in normal mode its horribly slow if it doesnt crash when trying to open anything up

cant shift windows antivirus 2008 software...
anyway... lol

Logfile of HijackThis v1.99.1
Scan saved at 14:42, on 2008-07-24
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)

Running processes:
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://g... Read more

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im having a similar problem and have try everything listed here and my computer is still not working right outside of safe mode. My computer starts and will log in on normal mode but then when i try to do something it freezes.

Answer:Computer only works in safe mode


While issue maybe same and you have tried everything in that old thread here its best to start afresh and let us know some background info

What is your Windows version and service pack?
When did this issue start hapening?

Did you just install some new software or driver, if so what.

Have you scanned for malware, can do this in safe mode and use this guide but of you find any malware then start a new thread in the malware forum with all the logs you can get attached as listed.

Please list all the security software you have installed?

Do try this in Safe Mode, and as I dont know what your Windows version is it maybe different, so enter msconfig and then the Startup tab and untick all items and then make sure that normal startup is selected in General tab and in the Boot Tab nothing is ticked, then try normal mode

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Ok so I returned home the other day after shutting my computer down for the first time in a couple weeks. I turned it on it got to the Windows log on and shut down and constantly reboots over and over.

I tried chkdsk /r I couldnt get /f to work by itself

Last know configure didnt work

I foolishly tried this LINK Then I read in another forum that it could be a bad driver. I do recall when I was able to get in safe mode an error for my printer came up so I want to get in safe mode and try to uninstall it. but now safe mode won't work

and after doing that part in the link its says I have 2 O/s to choose from???

Im reall frustrated please help

Answer:Computer stuck in Reboot/No Safe Mode

I think you are going to have to reformatt you do not say what your operating system is, if it is xp I would do a low level format using killdisk it can be got free from here and (I hope you have it) I would insert the xp disk while booting up and reinstall the operating system.

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My computer is a dell xps 420, when I turn it on it looks like its loading then comes up with the screen Windows Error Recovery. I have tried all the options available including reformatting the hard drive from disk and still the only way to log in is in safe mode. Any thoughts anyone pleeeease????? I am running Vista home edition

Answer:computer only works in safe mode after formating.

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Logfile of Trend Micro HijackThis v2.0.4Scan saved at 10:42:19 AM, on 8/9/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.17055)Boot mode: Safe modeRunning processes:C:WINDOWSSystem32smss.exeC:WINDOWSSYSTEM32winlogon.exeC:WINDOWSsystem32services.exeC:WINDOWSsystem32savedump.exeC:WINDOWSsystem32lsass.exeC:WINDOWSsystem32svchost.exeC:WINDOWSsystem32svchost.exeC:WINDOWSExplorer.EXEC:Program FilesTrend MicroHiJackThisHiJackThis.exeO4 - HKLM..Run: [KernelFaultCheck] %systemroot%system32dumprep 0 -kO4 - HKCU..Run: [ctfmon.exe] C:WINDOWSsystem32ctfmon.exeO23 - Service: Kaspersky Internet Security (AVP) - Kaspersky Lab - C:Program FilesKaspersky LabKaspersky Internet Security 2010avp.exeO23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:Program FilesJavajre6binjqs.exeO23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:WINDOWSsystem32nvsvc32.exeO23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:Program FilesAnalog DevicesSoundMAXSMAgent.exeO23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:WINDOWSSystem32WLTRYSVC.EXE--End of file - 1339 bytesThere's obviously been something wrong with my computer the last month. When I click on google links it redericts me to fake sites. It's been extremly slow. I was working on it yesterday, and I ran a quick scan and had to restart my computer. After restarting i... Read more

Answer:Computer only works in Safe mode as of last night.

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.Double click DeFogger to run the tool. The ap... Read more

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I'm new to this forum and I'm seeking help.
Last night, I turned of my desktop and in the morning I turned it on. When I did so it loaded up to the loading screen with the bar going from left to right and then the screen went black I waited, and waited but nothing happened so i rebooted and same thing appeared. I didn't want to waste my time so i used the recovery disks I have everything backed up so I took a "quick fix" way out. Everything went fine and the computer loaded up then it installed windows updates and I installed my video card drivers, on boot same thing happened < my screen went black. I figured it must of been my video card so I replaced it with my old video card < once again everything booted fine but when I installed the drivers for that card and rebooted it happend again! < screen went black. After a whole day of fiddling around I discovered this much...

Safe mode, works but I think its because it doesn't use video card settings
My video cards I was using
- 9800 GTX with 1gig of ram
- 8500 GT 512mb of ram
-since these two very quiet a bit in size and format it seamed like a software issue.

I tried to upgrade my BIOS but I couldn't find an update beside drivers,

Somethings that you may ask for...
- My Computer
Acer Aspire M1100
AMD dual core 4000+ 2.0ghz
550 Watt BFG power supply

Please Help.

Answer:Computer Display only works in safe mode

bfg are not a recommended psu

in the device manager uninstall the video card
reboot tapping f8 and choose vga mode
when windows finishes rebooting
disable a/virus
install your drivers
reboot the computer

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Hey everyone,

I'm having some major problems with my new computer. I have built it, and installed MS Windows XP Professional Version 2002. (without SP2 preinstalled on it). When I start the computer with my new PCI-E video card Windows will work fine in Safe Mode, but will not start in Normal Mode. I will get the Windows XP Start Screen and the orange bars will scroll for a few seconds and then lock up normally. Occasionally it will freeze to a black screen, or a screen with what looks like a small portion of the Welcome Screen displayed many times. I tried starting into Safe Mode and installing the Driver CD for the video card with the same results.

If I use the onboard video I have the same problems most of the time. Once, though, I got it to work most or all of the time when using onboard video after installing the onboard video drivers from the disk (I think this was when I tried using a backup copy of a different Windows XP w/SP2 on it, but I can't run that one on this computer, so, since I was having the same problems I went back to my OEM disk). I forget now if it was everytime though.

I'm at a loss of what to do, how to trouble shoot this. It appears to be some sort of driver issue, as the computer starts fine, and runs fine in Safe Mode. Oh, to note, everytime it does not work in Normal Mode, the HDD light is off, nothing is spinning anywhere, it is very quiet.

Below are the specs of my new computer hardware:

AMD Athlon 64 X2 3800+ Windsor 2.0GHz ... Read more

Answer:New computer problems! Only works in Safe Mode

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Hey I'm looking for some computer help and I know almost nothing about them. My problem: Computer keeps freezing right after start up, sometimes before the user log in screen. Usually start up finishes, I'll move the mouse a few times and it'll freeze completely. Ctrl+alt+delete doesn't work.

So my computer runs in safe mode, which is how I've been using it for a few days...I've tried installing malwarebytes and ccleaner and running those and a few other things as well.
System Restore doesn't work...I press the next button after selecting a date and nothing happens.
Disk Defrag won't work, I click analyze and it just says "Disk Defragmenter could not start"

please some help would be amazing.

Answer:Computer Works in Safe Mode/Not Standard

Hello and Welcome.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


This may not be malware related. Have you recently installed any applications, updated drivers, added new hardware?

For malware removal assistance....

Use Safe Mode with Networking or a USB flash drive and another machine, and carry the tools to the affected machine.

Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed. I currently have as many open topics as I can effectively handle; this will have you back in queue with the proper logs so an available helper would be able to assist.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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Some photos and mail seen only SAFE mode - - but not regular mode in BOTH Internet explorer AND Firefox. Hi for some reason I am no longer able to look at Just SOME photos on web sites on this One Win7 computer, nor See my email in Yahoo main INBOX , , , unless I am in SAFE mode. Not sure how to tell what I did wrong or if missing dlls or other settings. But does work ok just in SAFE mode. However I also get the Blue screen of death once in a while. Below is what I got when doing the "hijack scan" Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:09:06 PM, on 4/23/2013 Platform: Unknown Windows (WinNT 6.01.3505 SP1) MSIE: Internet Explorer v10.0 (10.00.9200.16537) Boot mode: Normal Running processes: C:\Program Files (x86)\ASUS\AI Suite II\AsRoutineController.exe C:\Program Files (x86)\ASUS\ASUS Instant On\AsInstantOn.exe C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe C:\Users\JIMMY\AppData\Local\Akamai\netsession_win.exe C:\Users\JIMMY\AppData\Roaming\SearchProtect\bin\cltmng.exe C:\Users\JIMMY\AppData\Local\Akamai\netsession_win.exe C:\UPS\WSTD\WSTDMessaging.exe C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe C:\Program Files\TRENDnet\TEW-641PC_TEW-643PI\WlanCU.exe C:\Program Files (x86)\ASUS\ASUS Easy Update\ALU.exe C:\Program Files (x86)\ASUS\AI Suite II\EPU\EPUHelp.exe C:\UPS\WSTD\UPSNA1Msgr.exe C:\Program Files (x86)\Nuance\PDF Viewer Plus\pdfPro5Hook.exe C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe C:\Program Files (x86)\ControlCent... Read more

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My internet will not work in regular mode, only safe mode with networking. My trading platform works perfectly in regular mode so I know my connection is ok. I have done HijackThis and have come up with this report..

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:19:52 PM, on 10/10/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support
Running processes:
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Big Wayne\Desktop\HijackThis.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Fil... Read more

Answer:[SOLVED] Internet explorer will not work in regular mode, only safe mode w/networking


Originally Posted by wleger2981

My internet will not work in regular mode, only safe mode with networking. My Norton is out of date as well, but as soon as I get back up and running I will install a newer version..ANy help on this matter is greatly appreciated..

Please do not post your Hijack this logs here. Due to Forum Rules we cannot assist in malware removal here. Have you tried a different browser (Chrome, Firefox etc)? When you say IE only works in Safe Mode with Networking, Do you mean you boot the computer normally and use IE (safe mode) or are you booting the computer into Safe Mode with Networking? In other words you can't boot normally?
If you feel you are infected, please click on the Virus/Trojan link in my signature and post there for more help.

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im trying to remove aurare.exe from my computer, which i suspect to be trojan; however, when i press F8 after loading the BIOS, and try to load safe mode, a black screen comes up telling me windows has experienced an error when trying to load up safe mode.

Answer:can a trojan interfere with the reboot of a computer in safe mode?

aurora , aka nail.exe is a spyware and i ve seen it generating pop ups even in safe mode. so answer to your question is yes it is possible. get a hjt log and post it under hjt log forum here. Analysts would give you fixes. I can refer you a removal tool for aurora but i bet it is not the only one in your system. So healthiest way is to work with the analysts.

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Just a general question:1. When doing a routine scan for viruses and malware, etc. (and just generally speaking), is it better to scan in safe mode or regular mode? 2. If you scan in safe mode, is there anything that wouldn't show up (that you could potentially miss) that *would* show up in regular mode? 3. Or is safe mode just better all around, and everything is covered (plus more) that you'd find with scanning in regular mode?(I'm referring to scanning with AVG A/V, AVG Anti-Spyware, SpyBot (old version), and Ad-Aware SE.)Thanks!

Answer:Better To Scan In Safe Mode Or Regular Mode For Virus/malware?

Safe Mode is a troubleshooting mode designed to start Windows with minimal drivers and running processes to diagnose problems with your computer. This means some of the programs that normally run when Windows starts will not run.The Windows operating system protects files when they are being accessed by an application or a program. Malware writers create programs that can insert itself and hide in these protected areas when the files are being used. Using "Safe Mode" reduces the number of modules requesting files to only the essentials to make your computer functional. This in turn reduces the number of hiding places for malware, making it easier to find and delete the offending files. Using your anti-virus and anti-malware tools, in "Safe Mode" also speeds up the scanning process. Read "Beginners Guides: Windows XP Safe Mode Explained" and "What is 'Safe Mode' used for and why?"

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This is a follow up to

SweetTech just helped me clear out some malware and referred me to this forum when I ran into some interesting issues with Safe Mode:

1. I could not log into safe mode as administrator, it stalled at "getting personal settings". I am able to log on with as my regular user though.

2. In Safe Mode my C drive has 2 Gigs more of free space than in regular mode (is that normal? I though what's on the drive is on the drive no matter what mode I use...)

I have an HP Pavilion Laptop running WinXP SP3.

Many thanks for your input and advice!

Answer:Difference in disk space between Safe Mode and Regular Mode

In Safe Mode my C drive has 2 Gigs more of free space than in regular modeHow are you reading this , or from what program.I think this is only due to being in Safe Mode and in Safe mode you are not using all processes compared to Normal mode.Is the first item an issue for you, then you could have asked S /Tech during her help.Thank You -

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Hi all!

Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.

I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.

CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.

I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode

When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.

I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more

Answer:XP won't load in regular mode (black screen), but will in Safe Mode

Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?

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I hope that someone with intimate knowledge of the workings of the PC and Windows 7 would be willing to comment on this:

I use a Lenovo (ThinkCentre M55 8810-BV6) desktop with Win 7 in 'safe with networking' mode, with enabled sound and full resolution; regardless of how heavily the CPU, etc. is charged, it runs fine - I can watch several video streams simultaneously, communicate on social networks, download torrents, etc. - never a single(!) crash.

However, if I try to run the machine in 'normal' mode, it crashes in less than 15 minutes, even if left idling, and with most services disabled or set to 'manual'!? And - there's no blue screen, minidump or record in events logs!?

Any ideas about what might be the explanation for this behaviour!?

Answer:Computer crashes always - or never (in safe mode)

This is a shot in the dark.These type of problems are often associated with the graphics card or drivers.Try running in normal mode and disable the graphics driver.If it doesn't crash in the 15min time span you'll know where the problem lies.

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my desktop keeps crashes after 3 min ,no matter what I am doing. when I put it in safe mode it dosent do it if anyone has any ideas I would love any help thanks

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Hello, my computer qorked fine yesterday but started to keep restarting every time my computer was done loading the desktop. I went on Event Viewer and found errors like this:The following boot-start or system-start driver(s) failed to load:

For more information, see Help and Support Center at

It told me this:
Source: Service Control Manager Version: 5.2 Symbolic Name: EVENT_BOOT_SYSTEM_DRIVERS_FAILED Message: The following boot-start or system-start driver(s) failed to load: %1

Answer:HELP! computer keeps rebooting but works fine in safe mode

Also,it gave me other errors like:The System Restore Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at

and many more ]:

reinstall windows?

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Hi guys i need help.

For weeks now my PC has been freezing, running slow and randomly not responding, My PC runs on Windows 7 and is fairly new, i have tried almost everything such as.

Disk defrag.
Registry cleaners
malwarebytes scans
norton full scan
reducing as many start up programs as possible
Start up repair.
RAM Memory test.

You name it, I've tried it and this is really starting to stress me out.
Registry repairs to tend to rarely solve the issue but when they do it works until i turn off the PC and start it up again the next day.
Please help.

Answer:Computer running slow, tried everything! Works in safe mode.

Registry cleaners are not recommended and could have made the situation worse.

You have done a lot to try to isolate the problem. Two areas you haven't tested are PSU and hard disk. I suggest downloading a disk testing tool such as SeaTools or Data Lifeguard Diagnostics, burning it to a bootable disk, and running the tests to see if your disk is healthy.

Freezing and slow response can also be a symptom of a failing or underpowered power supply.

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i am using windows 8 suddenly my computer started restarting no error and no messages

steps taken:

checked for viruses, memory test,windows diagnostic tools,etc found nothing

Finally Changed My Operating System to Windows 7 Ultimate Even Then Computer Keeps Restarting but works fine safe mode

Thought it is a Hardware Problem swapped my hard disk and ram with my friends
my hard disk and ram working fine in his system but when i try to check his hard disk and ram there is no display and i checked with my hard disk and ram still there is no display

i have given my motherboard in servicing center and got it today got display and the computer keep restarting but works fine safe mode

don't know whats the problem Please any one Help

Details of PC Desktop:
OS: Windows 7 Ultimate 32 bit

Processor: Intel i3-2100 CPU @ 3.10 GHz

RAM: 4gb

Answer:Computer Keeps Restarting works fine safe mode

Hello Sudheer, and welcome to Seven Forums.

Since it works fine in safe mode, you might troubleshoot with a clean startup to see if it may reveal a culprit.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,

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This website looked helpful, so I decided to see if I could find some answers here. Thanks in advance to anyone taking the time to read this and/or trying to help!

My problem is that my desktop computer has started freezing a few minutes after booting. The computer works fine, however, in Safe Mode. I have already tried turning off all the startup programs using msconfig, but to no avail. The problem persists even after reformatting.

Here is some information about my computer:

OS: Windows 7 Ultimate 64-bit
Motherboard: Gigabyte GA-X48 DS4
Processor: Intel Core 2 Duo E8500 3.16 GHz
RAM: 4x2GB Mushkin 996599 DDR2 1066
Graphics Card: ASUS ATI Radeon HD 4870
HDD: Seagate ST3250410AS 250GB 7200RPM

I built the computer in 2008 and it has run solid as a rock up until now. The CPU is overclocked to 3.8 GHz (I have an OCZ heatsink, so don't worry) and the RAM is manually set to the advertised frequency and timings (the BIOS default settings were wrong). I haven't tried poking around with my hardware yet, as I figured it would be better to get some opinions first.

Any help would be greatly appreciated! Thanks!

Answer:Computer freezes even after reformat, works in Safe Mode

I would test your memory, it could be a bad stick of ram. Just try each one individually and see if it freezes on all of them.

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Moved to Virus & Other Malware

Answer:computer freezes after startup, safe mode works

Please don't post HJT logs on the Windows forums - they should be posted on the Virus & Other Malware Removal forum here (as it says at the top of the forums list page):

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Hello all, and thanks in advance to anyone that would be willing to give their precious time to help a stranger with a computer problem.The issue: my desktop computer only functions normally in Safe Mode.The system: Dell Dimension 4600, Windows XP Home Edition, Service Pack 3, Build 2600.xpsp.080413-2111The symptoms: In normal startup mode, Windows loads VERY slowly. The desktop icons, start menu, and taskbar all load VERY slowly (several minutes). They often freeze and sometimes disappear altogether. In trying to initially determine if there is Malware, I am unable to install SuperSpyware (Error: The system administrator has set policies to prevent this installation). I am the only user of this computer and am an Administrator. In looking at the Event Viewer, there are numerous System and Application errors, especially 10010 and 10005 (DCOM), 7026 (Service Control Manager), 4 (sptd), 20 (Windows Update Agent). In addition, the the Device Manager indicates a problem with the Audio Device (onboard, SoundMAX Integrated Digital Audio). It asks me to reinstall the driver, but does not automatically find it, and I do not have the disc and am unable to find it online. Using Safe Mode with Networking, the system seems to work fine. In Normal mode, overall performance is so spotty that it is terribly difficult and time-consuming to do much of anything.Origin: These issues began about 2 weeks ago, when I began having problems scanning/printing with my HP Officejet 6110 AIO. ... Read more

Answer:XP Home- Computer only works properly in Safe Mode

Hi -
What Antivirus programs are you running and is/was it set to scan at a certain time - Your first defense is your A/V program -
In safe mode with networking try to download SUPERAntiSpyware or Malwarebytes - Update either program you can get (this can be done while still in safe mode) - Scan in safe mode (not a usual step but it may be required in your case) -
Leave the printer uninstalled for now and see if you can get any form of scan - It sounds infection or printer related -

Thank You -

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My computer does not go past the "starting windows" logo on my computer. When it does the cursor just stays there loading. On top of that im not even able to do a system restore because of some type of error. Everything works fine on Safe Mode, and I really dont think its a virus. Im desperate, help ?

Answer:Computer wont start up. Works on Safe Mode.

Did you try using your Windows Repair disk? If you don't have any repair disk, use your Windows Installation disk and start by repairing your existing windows installation.

By the way, you can create a repair disk as follow :

System Repair Disc - Create

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Pentium(R) Dual-Core CPU E5300 @ 2.60GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4094 Mb
Graphics Card: NVIDIA GeForce GT 220, 1024 Mb
Hard Drives: C: Total - 702610 MB, Free - 547651 MB; D: Total - 12690 MB, Free - 2255 MB;
Motherboard: MSI, Boston
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

My computer keeps freezing seconds after it logs in. I am not sure what to do and would like some help please. I also ran hijack this and got this result. I have no idea what to do with it but I am sure someone more experienced can help me. Any help would be great thanks.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:08:09 PM, on 7/16/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16447)
Boot mode: Safe mode with network support

Running processes:
C:\Users\Mike\AppData\Local\Goo... Read more

Answer:Computer Freezing after logon(safe mode works)

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Good morning tech people,

unfortunatly my computer not working once again. As I'm a total beginner on IT-issues I am thankful for every hint.

As the thread name already mentiones: my computer freezes every time after startup. If I choose the safe mode it works perfectly well.
As I already read a view threds on similar topics, I already removed all programms (skye, dropbox, avast) from autostart and ran a scan with hijack this. this are the results:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 06:47:08, on 28.10.2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google... Read more

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i am using windows 8 suddenly my computer started restarting no error and no messagessteps taken:checked for viruses, memory test,windows diagnostic tools,etc found nothingFinally Changed My Operating System to Windows 7 Ultimate Even Then Computer Keeps Restarting but works fine safe modeThought it is a Hardware Problem swapped my hard disk and ram with my friends my hard disk and ram working fine in his system but when i try to check his hard disk and ram there is no display and i checked with my hard disk and ram still there is no displayi have given my motherboard in servicing center and got it today got display and the computer keep restarting but works fine safe mode don't know whats the problem Please any one HelpDetails of PC Desktop:OS: Windows 7 Ultimate 32 bitProcessor: Intel i3-2100 CPU @ 3.10 GHz RAM: 4gb

Answer:Computer Keeps Restarting but works fine in safe mode

I moved this out of the FAQ section...

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Hello, I am new to these forums, and I don't even know if this is the right place, but I didn't find any place for posting crashes that are not BSODs. So if I am on the wrong place, sorry
Anyways, I've seen another thread about a similiar problem here, but I tried everything on it.
Here's everything I tried doing:Clean reboot from Safe Mode
Boot Windows with last good configurations
System Restore (until I found out that my notebook doesn't support that )
System Recovery (I was dumb enough to format the recovery partition for extra space )
Verified Drivers (With verifier.exe, found 1 "bad" driver, removed it, but still didn't work.)
Anti-Virus (found 1 virus, removed it, still nothing.)
Msconfig.exe and disabling servers/startup applications

What I'm yet considering to do:Uninstall the Microsoft C++ Redistributables (But I can't do that since Windows Installer is required and it isn't available on safe mode)
Dust Out notebook fans
Use a Cooling Pad

What happened before it started doing that:
I was going to play a game that needed some C++ Redistributables, so I installed those.
While I was playing, the computer fade out, out of nowhere. That didn't amuse me because every time I "try" to play this game or any resource-intensive games, it does that, to prevent overheating. But that's been happening a lot, even when the notebook isn't hot at all. Most times it would hibernate, but this time it has shut down forced. When I booted my computer, after login, ... Read more

Answer:Computer freezes after Login, only works on Safe Mode

Hey guys, I think I fixed it.
The problem was with the service "Application Virtualization Client"
I disabled it.
of course I know it's not THAT what is causing the error, it's something that this service was trying to read but failed and then made my computer freeze, but I'll leave it disabled until I found out what is it.

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Hi there,

I have recently gotten a virus in which I belive is the [email protected] some symptoms are that my computer keeps shutting itself down.. which is very frustrating... also when I can (not often) get to my user screen I have porno pop-ups and virus programs telling me I am infected and need to download them now...! I cannot seem to get past my login screen anymore without the computer shutting down on me. Now this is the biggest problem... I must do everything in safe mode... BTW I have Vista home edition... My question to all of you brilliant people is... WHAT CAN I DO??????

Answer:[email protected] And Do Not Know What To Do! My Computer Only Works In Safe Mode!

Hi riplennon, Download SmitfraudFix (by S!Ri)Extract the content (a folder named SmitfraudFix) to your Desktop.Next, please reboot your computer in Safe ModeOnce in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmdSelect option #2 - Clean by typing 2 and press "Enter" to delete infected files.You will be prompted: "Registry cleaning - Do you want to clean the registry?"; answer "Yes" by typing Y and press "Enter" in order to clean registry keys associated with the infection.The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.A text file will appear onscreen, with results from the cleaning processHope this helps.E-MuEDIT: presentation looks

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when i turn my computer on im not able to get on the internet, or access my networking in the control panel. If i go in to safemode with networking i can access the net no problem, just cant figure out why it runs super slow and i cant access the net in regular mode.

Answer:my internet is not working in regular mode only in safe mode

something is blocking in normal mode - it could be firewall/security suite

what firewall/security suite do you have ?

moved to networking forum

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I started getting BSOD's right after login after boot up. I get a number of different ones and occasionally some repeat. When I come up in safe mode (with and without networking) I can function as long as I don't do too much. I've drive tested my system drive and I also did a memory test. I've also not made any changes recently. If I do too much it will BSOD though. When I start copying files off my system drive to my storage array, I BSOD if I'm doing more than a couple gigs.

I can't seem to get a consistent BSOD. I've listed most of the ones below, I haven't caugh them all.

Any help is appreciated and thank you in advance.Memory Management with Stop 1a
Cache Manager with 0x34 I think
Stop with 0X24
Stop with a 0x7f
Page fault in non-paged area with a Win32k.sys
got 2 more new ones today
special pool detected memory corruption 0xC1
pfn_list_corrupt 0x4E
Going to add new dump in reply here in a bit.

Answer:Different BSOD's upon login in regular mode and in safe mode

Lots of crashes but they are not showing any probable cause.

Do these, as a test:

Free up the startup.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Stop nVidia automatic driver update:
Open nVidia control center.
Help> Updates. It will open the nVidia updates window.
Click the preferences tab.
Uncheck "Automatically check for updates"
Apply > OK.
If the crashes continue to occur after doing these, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.


If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode.... Read more

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My computer is a HP Probook 4710s running windows xp professional w/ SP3
When I started it up it was very slow, did not make the chiming welcome sound and none of the icons or taskbar came up.
I hit ctrl+alt+del and explorer.exe was there but clearly not doing anything.  Only 21 total processes were running.  I rebooted in safemode and all of my icons appeared.  I tried a system restore but it did not work.  I can reboot in safemode with networking but the following error message appears.  "Runtime Error!  Program  c:\ProgramFiles\Hewlett-Packard\IAM\Bin\AsGHost.exe    This application has requested to terminate in an unusual way. Please contact the applications support team for further infomation."  I had contacted microsoft's tech support who thought the problem might be a corrupted user profile, so we attempted to create a new one and copy the files over to it, but the copy never worked and would fail part way through saying, "cannot access files" and then stop.  So those profiles were deleted and now I'm back to not being able to boot up with just the plain old default ADMIN user.  I don't want to shut down my computer since I'm worried if I do, it will stop booting up in safe mode too.  It's done that before, it cycles through all the files and then hangs up for about 3 minutes and automatically reboots.  Any suggestions?

Answer:Can only boot in safe mode no icons in regular mode

Duplicate, I moved your earlier post to Am I Infected...please pursue that topic and do not start another topic on same issues.
This topic is closed to avoid confusion.

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I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

Answer:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

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Every time i turn on my computer within 10 seconds it restarts and repeats the process. A box prompts up with an error report saying:

System has recovered from a serious error. I view the technical information it says:


I click do not send two boxes have popped up indicating a problem they are:

The procedure entry point JS_IsDebuggerFrame could not be located in the dynamic link library Js3250.dlll
The instruction at 0x7c80c621 referenced memory at 0x00df0009. The memory could not be read.

Can some one please help me out here, much thanks; i am running windows xp

Answer:Computer starts up then restarts (Safe mode freezes)Every time i turn on my computer within 10 seconds it restarts and repeats...

Have you tried the Lask Known Good Configuration option?

I think it might be a Mozillla issue (damaged), calling for the uninstall/reinstall routine.


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My computer is very inconsistent and extremely slow in normal made. i use msconfig to only use windows programs and that worked for a couple weeks and now has failed me. I tried restoring it and the restore fails. I used the sfc/scanow and it cant finish. I do not have a disk drive on my computer just an fyi. I just want it to work again, i would be up to do a clean install but i dont have a windows disk or product key. Please help get my computer working like normal again i need it for school!

Answer:Computer works in safe mode. Restore/repair!

Hi scott I, Welcome to Seven Forums. Have you tried, in safe mode, opening a command prompt and typing "sfc/scannow" and hitting enter? This scans windows files and will repair them if they are corrupt. May work May not but well worth the try.

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SO this is the deal, my computer keeps freezing on me and i don't know why. For the last couple of weeks it would just randomly freeze on start up, sometimes i wouldn't even be able to get to the desktop before i had to hit the restart button. i wouldn't be able to click on anything. first thing that i thought was a virus/spyware/trojan/worm, but i ran a scan on my computer AND showed that I had no viruses or anything on the system. I reinstalled windows xp (although when reinstalling windows sometimes i would have to start over because it would freeze in the middle of installation...what causes that??), and there is nothing else on my computer but the same problem keeps happening, on start up it will just freeze, sometimes not even getting to the desktop, once it gets to the desktop, i can move the moust and use the keyboard but everytime i try to go into the desktop properties or my computer it keeps freezing, BUT THEN I CAN RUN MY COMPUTER SMOOTHLY ON SAFE MODE SO WHAT SHALL I DO??????? PLEASE HELP


Answer:Computer freezing Windows XP but works in safe mode perfectly

Could be a faulty video card. In safe mode the card is driven by Windows default drivers. In normal mode the installed drivers for the card are used. Check the m/f site for a later driver.

Actually, it would be easier to help if you would specify the OS, SP level and hardware details. Would like a lot more history as well - how old is the PC, have there been any problems previously, have you added any recent new hardware or accessories to it, have you looked at the event log for errors, tested the memory, run chhkdsk /r on the HDD?

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Hello everyone,
I am back with more computer issues.

So yesterday. My room mate decided to run an Ethernet cable from our router upstairs and change our router location. (this I dont believe has much relevance to my issue, but explaining what happened yesterday). He said he only removed my Ethernet cable and did not touch anything else.

So as to my surprise yesterday, I turn my computer on... it loads normally but then my monitors begin to flash and turn off.
I have a 26" and a 22" one VGA, one HDMI running on a 2gb MSI gtx 770.
The monitors turned off for about 15 seconds, then I saw my desktop again, then it turned off and actually restarted.

It loaded, I thought maybe for some odd reason an auto update restarted it. When it signs back in, it begins happening again.
I assume a virus, or something screwy along those lines. So I boot to safe mode. I run MSE and malware byes...nothing.

I check the cables in the back, everything is in correct and tight. I browsed around and found nothing online giving me any idea what could be causing it.

Has anyone ever experienced this issue, or know what could be causing it? I cleaned my computer out recently, I dont think theres too much dust in there. Anything you would recommend, or where to star in determining the issue?


Answer:Computer constantly restarts --- works fine in safe mode.

Sounds like you might have a hardware issue of some sort that started happening. When you cleaned out the system; did you remember to do it with the system off? If not; the blowing around of dust inside the case could have shorted something. Only reason i say this is because I mistakenly did that once and i heard a loud pop sound and suddenly my system shut off. Fortunately for me it didnt do any permanent damage. But back to this issue; I would check your power supply; as often when a computer suddenly reboots without reason it could very well be due to a partially faulty power supply that is starting to go bad; and or a possible motherboard issue. For the power supply i would try and get hold of a volt meter and test to make sure your power supply is still putting out proper voltage. However; if it is a motherboard issue; there is not much that can be done short of replacement as the mb is the heart of the system next to the cpu.

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Hey there, new to the forums. Just finished building my new computer yesterday - i installed windows 7 and all the motherboard drivers etc - everything went smoothly. I then plugged in my ethernet cable but saw that in normal mode my computer had very slow internet. I went into safe mode with networking and tried the internet there and it was its normal speed. Obviously something is booting up in normal mode that is stopping/limiting the connection. I uninstalled norton (came with the motherboard drivers) using the uninstall norton tool, i also uninstalled any other virus protection and disabled my computers firewall but to no avail - it's still real slow. Please someone help! Thanks.

Answer:Solved: New computer - Internet only works properly in safe mode

try a clean boot and see if that now works ok
if so then see the section
Determine what is causing the problemClick to expand...

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Over the past few months I've started noticing problems on my computer. A few months ago, my computer crashed twice in one month. Nothing big happened, all I had to do was reboot. Recently (this week), I was watching a video using VLC media player when the screen gets acts up for a second and then goes black. After a minute or so, the BSoD pops up. It then restarts and I try to start it normally. Another BSoD pops up before I see the log-in page. This continues and I decide to shut down my computer for a while. I then turn it on and it works; this happened again today. I had repetitive crashes and turned off my computer for a few minutes. After I turned it back on, it still didn't work. I gave up and turned it off and came back 2 hours later. When I booted it up, it started. Crashes are more frequent now and seem arbitrary. I've removed my external drive and tried everything I could, but the initial screen where it starts up has someone of a fractal look with lines(the screen is messed up) and there are other imperfections of the usual startup screen. I have no idea what's going on! I've ran startup repair, memory diagnostics tests and the former resulted in nothing and the latter came out all right. I've also attempted system restore but I hadn't created restore points so I had to depend on recent ones (from windows updates that were installed a few days ago). I'm not sure if this is relevant, but in early June there was a virus on the school system that apparently may h... Read more

Answer:Computer fails to start up - BSoD, only works in Safe Mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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A few months ago my computer was doing terribly and, after coming to this forum and following the advice, my computer was fixed (I had a rootkit infection.) Since then I've taken to all the preventative measures recommended in the thread - installing Web of Trust, Spyware Blaster, and ERUNT; avoiding sketchy sites; and updating Windows regularly. I try to restrict my music-downloading to websites that are trustworthy as well.

Somehow my computer has gotten much worse over the past two weeks. It will only operate in safe mode, shuts off randomly, performs very slowly, freezes constantly, and has no sound. Virus scans occasionally work - ESET found five Trojans...

Below is the DDS copy and the attached folder contains the art.txt and attach.txt. I really apologize for being a repeat poster here.

Thanks in advance for any and all help and suggestions.


DDS (Ver_10-12-12.02) - NTFSx86 NETWORK
Run by Personal at 17:30:58.20 on Sat 05/28/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_24
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1007.723 [GMT -7:00]

AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k netsvcs
svc... Read more

Answer:Computer only works in safe mode, shuts off randomly, has no sound, etc.


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This problem started when i attempted to install Daemon Tools, it requested that I restart the computer to install it. I did that and the computer seemed to start up just fine, however when it got to the point where it would normally have begun installing the screen goes blue and I get an error message:"A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is the first time you've seen this Stop error sign restart your computer. If this screen appears again, follow these steps:(it used to say something about making sure my software and hardware is properly installed, but it no longer says that for some reason.)check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adaptors.check with your hardware vendor for BIOS updates. Disable BIOS memory options such as caching and shadowing.Technical Information:***STOP: 0X0000008E (0X0000005, 0X0B6101FB, 0XAA9E1484, 0X00000000)Beginning dump of physical memoryPhysical memory dump complete"I have plenty of space on my harddrives.I have tried going into Safe Mode and making the computer start in the Diagnostic start up, but that simply made the computer crash immediately rather than after some drivers have loaded.I've even deleted the installation file for Daemon Tools in the hope that it would prevent it from installing but it made absolutely no... Read more

Answer:My computer crashes every time unless I start in Safe Mode

MS denotes this as most likely a driver issue...Prior to Daemon was there any new hardware installed ? ?If so check Device Manager for any Yellow !!'s and correct/re-install the offending drivers.If this is not the case then the issue is with Daemon.My non-technical understanding of how this tool works is it creates a virtual CD drive using free HDD space so games etc. can be run directly from the HDD.To do so it has to "fake out Windows" into thinking a device exists that really doesn't. This uses a "driver" to do so.If you are sure you have fully removed Daemon check the following:Right click My Manage and then Disk Management.Look for a drive that is not a physical drive or partition that you know you have .Right clik the drive and select Unmount if that option is available.If that is not one of the choices exit out and repeat the same thru plain old Windows Explorer.Re-boot the machine.Run chkdsk /r on that drive at the earliest possible convenience and also defrag.Good Luck.

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This place I've heard, has an excellent reputation for helping poor technologically impaired haha, I hope I leave with that reputation in my head as positive still.

A trojan on the computer is wrecking havoc
I had Symantec Security which kinda sucks and failed me.

Computer, loads up to desktop, everything seems fine, then it promptly BSOD about 2 minutes later.

Computer is able to start in Safe Mode.

I tried a restore point to before I was wrecked by the trojan. No avail
System recovery is also not an option, I have no Windows reinstall disks. (It is a rig, cousin built it, I'm going to see if I can get the disks) but in the mean time, I rather try to save my computer instead of renewing everything. Nom'sayin.
I have my sibling's computers for files too, if deleting a certain file then replacing it with one from another computer would work then yea, that's available as an option
I'll post anything you ask for, Event Logs, Diagnostics, etc.

Answer:Computer boots to desktop, then shortly BSOD (Safe Mode Works)


A trojan on the computer is wrecking havoc

Due to Forum Rules we cannot assist or comment on Virus removal here. Please click on the link in my signature for Virus/Malware Help and do those things and post in that section of the forum.

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My pc is rebooting all the time,it works fine in safe mode.I scanned with Anvi Smart Defender.It found a trojan in the registry(path:windows/currentversion/run)The computer kept rebooting.Scanned again but nothing found.For a day or so i only used safe mode,then tried normal mode again and Anvi found again a trojan in same path and cleaned it.Still i got reboots.Then tried system restore.Although system restore points exist the restore fails.I had random reboots before but they were not often. Something else:few days before the constant reboots began, while i was browsing a white page appeared.It was exactly like the page you see when you cant connect to a site("page not found")only it covered everything i couldnt close it.Restarted my pc and this happened again.Windows dissapeared and this page covered everything.I used safe mode.Scanned with anti viruses but they found nothing.Accidentaly i found a file named msi.exe in documents and settings folder.The icon had a skull!I checked when it was created and the date was the same when white paged appeared.I scanned it but anti-viruses found no problem.Then,i found a site where it scans files using different anti virus engines.Only 2 of 14 said it was a threat.Then i used kapersky online scanner.It considered it a threat and deleted it.Later the same day,i found another file in documemts and settings(all users)which was hidden.The name was "feehopgp"(if i remember well) but... Read more

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Hello all, I have a Dell Inspiron 1545 laptop that uses Windows Vista Home Basic that freezes shortly after I turn it on and log in. I can still move the cursor, but I can't click anything or type anything. It works fine in Safe Mode. I am in Safe Mode with Networking right now. I am suspecting that it is something to do with the drivers since it works fine in Safe Mode. For my first troubleshooting method, I would like to disable all Startup items I possibly can in System Configuration. The problem is that I don't know what I can disable and what I cannot. I don't want to mess anything up.

The origin of the problem: One night I was playing a computer game, not in a web browser, just on the computer, then I went to bed. I didn't turn off the computer, I just shut the top. About 5 minutes later, I heard the Windows start-up music. I thought to myself "What the...?" I opened the top and it said something like, "Windows had to restart due to an error." I click OK and proceeded. After about maybe a minute, it froze and I had to shut it off manually by holding down the power button. Now every time I turn it on and log on, after about a minute, it freezes. I can still move the cursor, but can't click or type anything.

If disabling everything in the StartUp tab of System Configuration doesn't fix the issue, I would like to disable all the items that I possibly can in the Services tab.

Here is a list of all the items that I have in the StartUp tab of System Con... Read more

Answer:Computer Freezes Shortly after Start Up but Works Fine in Safe Mode

The only items required in startup are your antivirus, firewall and windows defender. All others can be started when needed.

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This place I've heard, has an excellent reputation for helping poor technologically impaired haha, I hope I leave with that reputation in my head as positive still.

A trojan on the computer is wrecking havoc
I had Symantec Security which kinda sucks and failed me.

Computer, loads up to desktop, everything seems fine, then it promptly BSOD about 2 minutes later.

Computer is able to start in Safe Mode.

I tried a restore point to before I was wrecked by the trojan. No avail
System recovery is also not an option, I have no Windows reinstall disks. (It is a rig, cousin built it, I'm going to see if I can get the disks) but in the mean time, I rather try to save my computer instead of renewing everything. Nom'sayin.
I have my sibling's computers for files too, if deleting a certain file then replacing it with one from another computer would work then yea, that's available as an option

Unable to launch Symantec Security in Safe Mode

DDS (Ver_2011-08-26.01) - NTFSAMD64 NETWORK
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.4.1
Run by Anthony at 17:28:44 on 2012-08-02
Microsoft Windows 7 Enterprise 6.1.7601.1.1252.1.1033.18.8190.6990 [GMT -5:00]
AV: Symantec Endpoint Protection *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Symantec Endpoint Protection *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Symantec Endpoint Prot... Read more

Answer:Computer boots to desktop, then shortly BSOD (Safe Mode Works)

Hello junkfooded,


A trojan on the computer is wrecking havoc
I had Symantec Security

Computer, loads up to desktop, everything seems fine, then it promptly BSOD about 2 minutes later.

Did Symantec detect and attempt to remove or quarantine anything? What symptoms were you experiencing before this happened?

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Hi I've just recently started experiencing freezing during start-up. It started during a game of League of Legends, and has been progressively getting worse. It's to the point where it'll take minutes to log on and when it does eventually get to my desktop the task bar will have a loading symbol when I scroll on it. I've tried disabling all start-up programs, and services in MSConfig. Updated all drives, uninstalled newly installed programs, restored to a week prior to the freezing and still nothing. Any suggestions?


Answer:Computer works fine in safe mode, extremely slow and freezes otherwise

Hi there, have you tried removing other peripherals like extra HDD's or DVD/CD drive? might be an idea to just start your machine with only 1 drive, your memory and Video card. If it still does that, try starting the machine with less memory, if you have more than one module of ram.

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Hi I am running Windows XP SP2, with Internet Explorer 7.0 my computer has recently been acting funny. I have went through the five steps and there is definitely something wrong. Please help.

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 7:16:51 PM, on 12/19/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Common Files\Lanovation\PrismXL\PRISMXL.SYS
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\sy... Read more

Answer:Computer is slowing, Switch User no longer works as well as Safe Mode

bump need help

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First time poster and any help is greatly appreciated.

A few days ago my computer (HP Pavilion a1040n - 630 Pentium 4 w/ 1 Gig RAM and running Windows XP Media Center Edition)started to freeze up a few minutes after booting up into Windows successfully. Everything became "Not Responding", even the Task Manager became "Not Responding" and I had to do a hard shut down. I can boot into Safe Mode w/ Networking and I have run all the virus and spyware scans I have... Avast!(Free Antivirus), AVG (Free 9.0), Malwarebyte's (Anti Malware) and Super Antispyware (all with current updated versions) with no findings of any malware or viruses. The Super Antispyware did find its usually listing of cookies but after deleting them and rebooting, I still had the same problem, no difference. I then used MSconfig to stop 2 applications lauching at startup that I had found on this forum have no real neccesary reason to be launched at startup and had caused other users to have issues with freezing... "HP Image Monitoring" and "Updates for HP". Still no change in the problem after reboot.

I have turned off my "CD Emulator", have ran the DDS report and will post it below and even run a "Hijack This" report (but don't know what I'm looking at). I have tried to run the "gmec" program twice now but it seems to freeze up before it completes... the first time it said "out of memory to complete task" an... Read more

Answer:Computer Freezes after booting, no virus found but works in safe mode.

Ok, I think I solved the problem. I seems there was a conflict with a new upgrade from Zone Alarm. I deleted the program and rebooted... so far no issues after several reboots.

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We had a power outage recently and even though the backup kicked in, our MS Outlook 07 (running on XP Pro) will only open in Safe Mode with limited features. When I reboot, I get an error message saying Outlook wasn't closed properly. It will not load at all unless I click on the offer to operate in safe mode. How do I get the system to function normally in regular mode with full features again? I'd appreciate any how-to help anyone can provide. THANKS!

Answer:Outlook 07 Safe Mode vs Regular Mode

Reinstall. It has been too badly damaged. Your settings have been preserved as has your mail, in most cases... but it is still wise to use Outlook recovery software (see and others) before you perform the reinstall... your files in process at the time of the failure are likely lost.

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why?!?!? i tryed a lot of stuff but nothing ever works

Answer:why can i go on the internet in safe mode but not in regular mode?!?!?!?

You might be experiencing a sever infection or a system corruption ( the files that dont run in safe mode but real mode might have been corrupted such as drivers ) but these are all assumptions right now. Please get into safe mode with networking. Click on greyknights link below and follow the instructions for a malware clean-up. Get a hjt log and post it under hjt log help forum. Lets see what happens. Let us know.


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when i boot my laptop in safe mode my internet speed is high but when i boot in regular mode its low im wondering if anyone can help me with stopping the right programs for regular mode so my internet speed is high like it is in safe mode

Answer:booting in safe mode and regular mode

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Hi i have been having problems with my 5 year old computer for maybe 6 months, and I have some serious problems with it. One problem is, when the computer started up, it makes this click noise, like someone pushing a button. Me being a complete amatuer, ignored it until finally it totally effed up my computer. My computer wont go into windows xp, it wont even go to safe mode. I can only go to the system restore screen, and i cant even restore my computer since it says " cannot format user portion !" Any help?

I already have all my info stored on a network, so i dont mind like wiping it totally clean, I really just want to delete some stuff on there. (some games and some programs, cuz of serials) please help^^

Answer:No safe mode, No regular

That clicking noise is probably a sign your hard drive took a dive, along with your symptoms, and you need a new one.

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So basically my computer crashes every 30 mins to an hour and i need to force a shut down and restart. My first thought was a virus so i ran a virus check and it crashed after about 5 mins, i did the same virus check in safe mode and the same thing happened. I've tried so many times to run a virus check and registry check, but in all cases the computer just freezes after around 5 mins.

Would be so grateful for any help i could get with this.

Thanks in advance

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 15:50:12, on 07/05/2012
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\Vtune\TBPANEL.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\ASUS\TurboV\TurboV.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\ASUS\AI Suite\QFan3\QFanHelp.exe
C:\Program Files (x86)\ASUS\AI Suite\AiNap\AiNap.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Creative Professional\E-MU PatchMix DSP\EmuPMixDSP.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
C:\Windows\... Read more

Answer:Computer crashes every time i run a virus check - even in safe mode

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I recently reformatted using the recovery program that's built in with this computer because it was cluttered and virus plagued. So i reformatted but it started to hang every once in a while after i started refilling it, it was rare and occassional at first but then it got to happening more and more often. Eventually it got to a point where i had to do something drastic. i've done memory tests and checked the hard drive and it all comes out fine, and then i read somewhere someone had similiar problems and it was due to SP3 so i uninstalled it and then was without internet and my browsers stopped functioning. Once again i was forced to reformat and it functioned properly with internet and no hangs for about one session, then i updated the factory version of norton that comes with computer and restarted and now only one out of ten times im even able to click my name on the login before it freezes and if i do get in its only a matter of minutes untill it locks up again. The mouse just stops the keyboard doesnt respond and i'm forced to restart. (oh ya and all sound stops too.) So now i'm in safemode and it works fine, and i've now started experimenting with selective startup doing trial and error with different services and start up items. but basically im lost and just dicking around cuz it feels like im doing something... (>_<) so if anyone has any words of wisdom lemme have em!!

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Please help me with this issue with my computer. I got home from school today and tried to use my dell desktop, and it seems to work fine for about 60 seconds and then it just freezes, like caps lock light wont toggle and requires a hard shutdown kind of freeze. It appears to work fine in safe mode. I tried to fix it myself by disabling all the non-Microsoft drivers, but it still freezes in normal mode. The only part in the system that isn't stock is a nvidia graphics card, but it has worked fine for a few months, plus I disabled the nvidia driver in msconfig along with everything else non-Microsoft to no avail. This seems to have come out of nowhere, because it worked fine this morning. I left it on during the day though. Please help me, I've done all I know how to do.

Edit: Forgot to mention one last thing. The Norton 360 subscription ran out today, so I tried to uninstall it, but the computer would always freeze before I could run something for that long. Safe mode doesn't allow uninstalling either.

Answer:Computer freezing a few minutes after boot. Works fine in safe mode + networking


Try clean booting the PC and see if we maybe narrow down what is causing the freezing.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

Once we have the freezing issue resolved you can then uninstall Norton using there uninstaller. Norton Uninstaller

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Hi all,

We were recently having issues with the new versions of Silverlight. My girlfriend tried to download an older version. Apparently the sight she tried to download it from was rogue. I tried to uninstall it (Silverlight) without success. I thought if I went into safe mode, I might be able to get rid of it that way. However, I was not able to boot into safe mode. The computer just went to black screen. I was able to reboot in normal mode by turning off the computer and restarting so I went into msconfig and checked the system boot box in an effort to force reboot in safe mode. Now it wont boot in normal or safe mode. (black screen) If i could uncheck the system boot box, the computer would not be trying to boot into safe mode, so it seems Im stuck there. Any thoughts?

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I think I may be infected or something. My computer won't open in regular mode, it's eventually goes to a black screen. However I can open in Safe Mode. Any ideas if this is an infection or just a malfunction with the lap top?

Answer:Won't let me open regular way, only in Safe Mode

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click mbam-setup- and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to t... Read more

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I purchased aan estimating program that runs in safe mode but NOT in regular mode. What gives??

Answer:runs in safe mode but not in regular

Why not send it back?See event logs for clues. 1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

2 more replies