Computer Support Forum

HP Pavilion will not boot in safe, safe w/networking, safe command or in normal mode

Question: HP Pavilion will not boot in safe, safe w/networking, safe command or in normal mode

Alright this is a family's laptop that is about 5 or even more years old...has windows xp on it dont know the exact one -.-...alright.

My sister has been using it and says she has never done anything to it...which i dont believe but anyways this computer will not boot up what so ever...everytime you power it on it goes to the screen that says unexpected error software/hardware problem yada yada yada...and then it gives you the options of boot in safe mode, safe mode networking, safe mode command prompt, last known good configuration...and none of those will work...we do have the recovery disks to wipe it but are trying to find a better way if possible...and when you try to load into any of the safe mode choices it stops at multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\Mup.sys...will stay at that for about 5-10 mins and then just turn off...if you try to just do normal mode or last known configuration it just acts like it loads with the windows and the little green loading bar then shuts off...the more i type the more i think the harddrive is toast but im new and learning so i probably could be wrong. Just looking for suggestions =)

Oh and this pc will run very if its a hardware issue i would not be surprised.

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Preferred Solution: HP Pavilion will not boot in safe, safe w/networking, safe command or in normal mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: HP Pavilion will not boot in safe, safe w/networking, safe command or in normal mode

I'm heading to work now ill be back later tonight so just post suggestions and i will try them. =)

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Can't boot into Normal/Safe Mode with Networking, only safe mode...
Good Evening,I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;stopping startup items
uninstalling hardware drivers
removing recent software
running troubleshooters at boot
sfc scan
diagnostic/selective startups with minimal services running
Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?Bit of a dead end really, any help would be much appreciatedKind regardsTrevor

Answer:Can't boot into Normal/Safe Mode with Networking, only safe mode...

It's uncertain what the problem is - although a networking problem does sound likely.
Start with trying a clean boot:
Perform a Clean Boot:
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
Let us know what happens there and we'll move on from there if needed.

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Good Evening,
I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.
The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;

stopping startup itemsuninstalling hardware driversremoving recent softwarerunning troubleshooters at bootsfc scandiagnostic/selective startups with minimal services running
Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?
Bit of a dead end really, any help would be much appreciated
Kind regards

Answer:Can't boot into Normal/Safe Mode with Networking, only safe mode...

Hi Trevor and welcome to Tenforums. There are several ways to approach your problem. When I was reading your post, my initial impression was the same as yours, the Network driver was causing your issue. To be safe, go to Control Panel\Programs\Programs and Features uninstall a program and sort the drivers by date installed. See which drivers were installed at the time you began having the problem. If you find any, I think it would be safe to assume the problem would be one of them. If you have another computer, go to the HP website for your model computer and download those drivers to a USB Flash Drive. Do one at a time and install the drivers you just downloaded and reboot until you find the offending driver. I would do this one at a time so you will know which driver it is in case Windows Update decides to install it again. See if that will work for you.

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Just recently started to get BSOD in normal mode, error was registry error. Systems run fine in safe and safe w/networking. I have run chkdsk, anti-malware, CCleaner to fix registry issues, and have not detected any virus. I am lost. Can you help me?
Thank you

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This morning we had a power outage and when I turned my computer back on, it would not boot. I tried several times to hard boot, with no luck. Then I tried safe mode. Ran an antivirus scan and it showed malware and several infections which it cleaned. The computer still would not boot normally. I then ran chkdsk, still would not boot normally. I have ran malware bytes, registry repair and the registry defrag program as well as done a disk clean up. It still will not boot in normal mode.
Since my last problems that you helped me with, I have upgraded to a broadband internet connection and have a home network. The 2 other computers on the network are fine.
A week ago, I had purchased Avast internet security and had problems immediately. It would not allow me to connect to the internet. That was uninstalled and I went back to the free Avast antivirus, Zone alarm and Spyware blaster. I was very unhappy with Avast customer service and support iYogi and decided I did not want Avast on my computer at all. I have since downloaded PC tools free antivirus. Once I have my computer operational again, I am open to suggestions.
Fortunately, I did not change anything on the other 2 computers. Just mine.
Running Windows XP 3 .
Thank you.

Answer:[SOLVED] computer will not boot except in safe mode or safe mode with networking.

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

the outage may have damaged the psu

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Windows just downloaded an update to my ASUS x83V laptop and now I can't get it to boot up. I've tried booting in normal mode, last successful mode, safe mode, safe mode with command prompt and nothing works.

If trying to boot in safe mode it gets stuck on crcdisk.sys. When trying to boot in any mode it eventually hits the blue screen with a STOP error of 0x0000001E. I have also gotten 0x0000007E and 0x00000024.

I am positive it's the latest Windows Update that caused this because my computer at work, which also runs on Vista and is also an ASUS, had an update yesterday. When I came into work this morning and tried to start up it was unable to and did a start up repair. That didn't work but it gave me a system restore option which did work.

Unfortunately my ASUS laptop does not prompt me to do a repair nor a system restore. The recovery disk I have that came with the laptop only allows me to do a restore which erases everything on my HD.

I'm only somewhat computer savvy; better at working with them than fixing them so please try to put things in layman's terms. Thank you!

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After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.

Safe Mode with Networking loads normally.

Any ideas or advice?

The computer is an Acer 4743G running Windows 7 Home Basic x64.

Answer:Cannot access Safe Mode but can boot in Safe Mode with Networking

Hello Zarmaki, and welcome to Seven Forums.

Since it will startup in "Safe Mode with Networking", you might see if using the tutorial below to troubleshoot may help to find a cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,

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I was browsing the internet the other day when I clicked on a link and my computer shut down. I immediately knew it was a bad link. My computer rebooted and it wouldn't let me on IE after that at all. I then did a restore to the previous day. I was about to get online so I went and downloaded Kaspersky IS and scanned my computer. My laptop messed up and rebooted itself. Then got Anti-Malware Bytes in Safe mode and ran a scan, still had issues Kaspersky not running right and my computer freezing after just a couple of minutes. Went back and did a restore again to the same spot and this time said forget Kaspersky and jsut did AMWB. It showed my computer is clean, yet about 2 minutes after booting, my computer reboots and the safe mode option pops up. I can run ok in safe mode but cannot get it to work in normal mode. I did trend micros housecall and another online scanner and all say my computer is clean. Yet, when I start IE, I am redirected on every link I click to scour..... or another site with links on it. Any help is greatly appreciated, as well as a recommendation for a better Anti-virus. I jsut had McAfree that came with this laptop. Thanks!

DDS (Ver_2011-06-12.02) - NTFSx86 NETWORK
Internet Explorer: 8.0.7600.16385
Run by Mom at 1631 on 2011-06-20
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2812.1805 [GMT -4:00]
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes =... Read more

Answer:Only runs in safe, redirects even in safe, reboots in normal virus' found

oh and Malwarebytes did block a 91-207-192-22 port 49179 svchost.exe

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I bring up command in either normal or safe mode and I receive " command is not an internal or external command,etc" I am logged in as either user with admin. priviledge or admin. If I go to system32 and bring up cmd.exe it works, but not to just go to cmd. in programs.I have run Avg9 antivirus both in normal and safemode and also run MS security essentials. Nothing shows up. Any advice would be greatley appreciated!

Answer:Command.exe will not function in normal or safe mode

Not sure what "command in programs" is...typically, the way to get to the command prompt is to go Start/Run...type cmd or command and hit Enter.

If this is what you've been doing...what happens? Does a screen appear?


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Hi Guys n Gals , my name is Mark , I have an old laptop I am trying to get going , it has never been online so its not a virus , and the cd rom does not work , and no USB sticks have ever been plugged in all it was used for was playing bejewelled the old one and windows games , not pad then kind of tasks . once shut down moved to new place , unpacked , it would not start up.   by this I mean ... the screen that shows up usually after a improper shut-down .... Safe mode ... Safe mode with network .....  Start windows normally ... that screen ...  no matter what selection I make it freezes there and I can no longer move or alt cntr del ... nothing works .. power button . also Its so old i cant figure out how to boot from usb as the cd rom does not work . I thought I figured it out , but it kept bringing me to the start normally ,,, safe mode ... safe mode with networking screen after 15 seconds of black screen , witch is the reason I thought it was working because generally when I boot other computers the screen goes black with the small flashing thing in the corner for a few seconds then starts booting windows , but this one brought me to that menu then froze ...   
here is a pic of the menu i speak of .
 ACER TravelMate 4000 Series MODEL: ZL1
Thank you very much for reading my post!

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I've got a peculiar and suspicious problem, but an expert in the Malware Removal forum found no infection on my computer (see the thread here.)

One of the symptoms I'm seeing is that the Malwarebytes' Anti-Malware (MBAM) installer will not complete without errors in Windows XP Pro SP3 after a normal boot. After acknowledging the errors during the install routine (which are always the same, a screenshot is attached to this thread), the installer seems to finish. However, the second symptom is that MBAM then will not run due to the same pop-up error message. It's a Visual C++ Runtime Library error that says, "This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information." Please see the screenshot in this Malware Removal thread.

I know that normally, some malware will disallow running the normal filename for MBAM, so the first thing I tried was renaming the file to something else, including using different file extension such as .com, .bat, .scr, and .pif. None of these renaming attempts worked. This is where I started to observe really strange behavior. After uninstalling my first MBAM install attempt, I found that I could install MBAM when booted to Safe Mode (after changing the registry to allow this and starting the installer service in Safe Mode). After the install I could also run MBAM in safe mode. I then rebooted to normal mode, and MBAM sti... Read more

Answer:Malwarebytes' Anti-Malware Runs in Safe Mode, but not in Safe Mode With Networking

Re: Malwarebytes' Anti-Malware Runs in Safe Mode, but not in Safe Mode With Networkin

I just found the solution to this issue in Malwarebytes' own forums here. Apparently this is a known bug.



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I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

Answer:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

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Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

Answer:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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ok i had problem hitting the key on start up to get in safe mode to do some reg editing cleaning . so in normal mode i ms config and clicked the safe boot mode option ie or ctlr alt delete . select safe mode boot . then restart and got in safe mode . now i cannt go back to normal mode. the options not the same or not in the area it was when in normal mode. I search for taskman fond 3 of them they all protected but i have pass to use and it wont load the program exe . how do i get it so where it will on reboot go back to normal booting . so far everey time i boot even when i do hit the key for select options of boot and ask to boot normally from when last it worked right it still brings me to safemode . it because it still set to safe mode on boot . im stumpped please help . tis is win xp pro dell optiplex 745 service pack 3 . please give detailed . im reading my repair software manul it talks of editing files . little nervous of this . but wouldlike to change the boot back so can get normal boot . thanks a bunch oh . someone give me this computer i have no recovery disc no cd burner . i have a floppy though in case need to edit boot files or something make a bootable i guess idk ..

Answer:booting back to normal from safe after selecting safe boot o

Can't you go into Safe Mode Windows and untick Safe Mode in msconfig?

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Hello ladies and gents , im having a problem with my emachine T1120. It starts up and goes through the welcome screen then goes to bios settings , I click on "start windows normally" and enter it and the machine runs right back to the original bios screen , cant figure, unplugged and pressed the power button several times plugged in same result, why? I added no new hardware or software just turned it on and wa la

Answer:Win.xp emachine starts and runs safe mode, safe mode with networking

hello and welcome to BleepingComputer,,
     this is reminiscent of BIOS settings that need to be reset to default. you can do this by using that option in BIOS. do you see the option there? 
if this pattern exists after BIOS reset, then there are other XP level options to try like console command /sfc scannow and chkdsk /r
 not to long ago, i was dealing with a PC that was doing this same thing, and it was the hard drive (SATA) protocol setting in BIOS, it had to be set to IDE.
one more thing, this could be blue screen error that isn't halting, just looping boot. is there an option at the boot screen (the one with the safe mode options) about halting on errors?

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Recently my dad's computer had a corrupted hive and boot.ini. Via this website, I was instructed to run a chkdsk /r while in the recovery console. Everytime I used his OS disk to get into the recovery console, it prompted me for a password and I didn't know it (nor could I leave it blank). I decided to use my OS disk from my computer and I could fix the problem. Now, though, everytime I startup the computer, it prompts me to start windows normally, in safe mode, in safe mode with networking... To give further information...on that same screen there is an option for Windows XP and Windows XP Home Edition. Don't know if that has something to do with it. They both work though when I press enter on either one. Could anyone help me stop the computer from prompting me??? Thank you for any help.

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I am looking for help 
My windows 7 start in normal mode is very slow.  System is in a loop or is hanging waiting for the hard disk to be free.  The hard disk indicator light is on  all the time ... 
When I start the system in safe mode with networking, the system is fine and nothing is holding the hard disk anymore.
I ran minitoolbox and got the following error indications 
MiniToolBox by Farbar  Version: 20-06-2014
Ran by Toshiba (administrator) on 21-06-2014 at 22:59:54
Running from "C:\Users\Toshiba\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
========================= Devices: ================================
Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
Name: Microsoft Teredo Tunneling Adapter
Description: Microsoft Teredo Tunneling Adapt... Read more

Answer:Windows 7 very slow in normal mode, runs fine in safe mode with networking

Could have crap ton of stuff starting up with windows.
perhaps corupt driver or installed the wrong driver.

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Hello, I'm hoping someone would be able to help me resolve this so that I can avoid having to reinstall Windows. Here's the situation: my laptop suddenly cannot boot up anymore; it usually hangs when the "Please wait..." dialog shows up with the text "Windows is starting up...", but sometimes it goes as far as the login prompt, then hangs after I enter my credentials and press Enter. When it hangs I cannot even move my mouse cursor. I can only think of two things I did out of the ordinary that created this mess:
I installed the driver for the Turtle Beach AudioAdvantage Micro USB stick audio card before my PC started hanging. However, after I installed the driver I was forced to reboot, and my computer rebooted just fine.
I closed my laptop's lid to put it in sleep mode while MyDefrag (formerly JkDefrag) was running. I have done this in the past without any issues, but this time when I exited sleep mode my computer was hanging, so I forced a reboot. This trouble started after I rebooted.

I am able to boot up in Safe Mode, but not Safe Mode with Networking, which leads me to think that maybe some network related drivers got corrupted. Some more info on my setup:
I have Windows XP Pro SP3 installed (v5.1.2600)
I have Avira AntiVir and Comodo Firewall installed
I am not using Hibernation
Audio: SigmaTel STAC9751
Graphics: Intel 945 GMS
Chipset: Mobile Intel 945 GMS Express
Netcard: Realtek RTL8101L
Wifi: Intel PRO/wireless 3945

Update 1: ... Read more

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I have tried to run IE7 in normal mode and I always get a "The address is not valid" window. I have a good internet connection and Firefox works flawlessly. I do not have connection problems. If I ran IE7 in Safe Mode with Networking, I can bring up webpages with no problems. I thought that upgrading to IE8 would cure the problem but I am still getting the exact same problem. I have tried checking many things and have tried many suggestions that I have found through web searches but nothing works. Please help!

Answer:Internet Explorer will work in Safe Mode with Networking but not in normal mode

what firewall do you have

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I'm not sure what is going on. I haven't tried much but I'm not very good with BSODs.

Minidump is going to be posted and so is msinfo32...

Help is vastly appreciated.

One attachment is a minidump other is msinfo32.

Edit : A little more info, this happens after typing in my password to boot to desktop. Pool Corruption shows up in one of the minidumps, but not this one or the other two. I think it has to do with drivers but I'm not certain.

Answer:Computer BSODs in Normal, Fine in Safe Mode+Networking

If I posted something wrong please let me know. I didn't see the post about that other program to run till i had already posted. Regardless it wont let me run it. D:

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Hey people, I hope you can lend me a hand.

As the title suggest, I've got a problem with the internet. I found a similar thread in which the problem was found to be Norton, so I followed the steps and removed it using the remover tool but it was to no avail.

I have also looked at the processes on msconfig in safe mode and applied them in normal but this wasn't successful. I also read it could be a problem with the IPSEC Services, which I have now disabled but the problem persists.

Just wondering if you had any ideas and if I need to post any screenies etc.


Answer:Internet Fail in normal, fine in safe mode with networking

Just to be sure,
this is what you did
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
and the computer did not work properly.

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my pc wont start in normal mode i have to use safe mode networking how can i get it to start normally again

Answer:pc wont start normal mode have to use safe mode networking

That usually happens just after you've installed a driver that your system will not tolerate. Bear in mind that drivers are also installed with third-party firewalls, antivirus software & CD-burning software, so they can also cause the problem.Windows Safe Mode doesn't load any third-party drivers (except network driver if called for) which is why it is able to start in that mode, and that's how we know that a third-party driver or some software of the type described above is causing the problem.If you can remember recently installing a driver or some software of the type described above, uninstall it in Safe Mode then try starting Windows normally.

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Hi! I'm just a new here, hope someone can help and give advice here. (Sorry if this is not the right thread to start my topic)

Scenario: (this is my first time to encounter this problem)

While playing facebook games last monday, my computer get BSOD and restarts. After booting up on windows, I found out that my internet connection was gone.I tried to restart but still no connection. I use my laptop and other PC to checked if there's internet and yes they are still connected. I restart my pc again and found out after boot up a message box appear says "No AMD graphics driver is installed, or the AMD driver is not functioning properly. Please install the AMD driver appropriate for your amd hardware"

I did uninstall / install my driver but the message box still prompting after restart.
Still no internet connection.

Anyone experience this?
Sorry for my bad english.

Intel i3 2120
Asrock H61 U3S3
Sapphire 7770 OC Edition
500 WD Blue
4GB Geil DDR3 1333mhz
550w Hec Cougar 80

Answer:No internet in normal mode but works in safe mode with networking

The first thing i would do is stay in safe mode and run a virus scan.

Also check for a system restore point.

Use your Install DVD. When on the install now screen choose repair in the left side of screen. Select your OS. Then When at the GUI select system restore. Choose a date before all this happened.

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Hi ,

I'm using windows7 32-bit operating system. I have internet explorer 8( it never worked since installation, always shows "No network connection") and Google chrome installed in my computer. I had been using Google chrome which crashed yesterday. I re-installed Chrome and now it says there is no internet connection. In short, I cannot use internet in my computer. Any other browser installed comes up showing the same "No Network connectivity" thing. And then I started the computer in "safe mode with networking" and I could use see that both Google chrome and Internet explorer are working. But they do not work in normal mode. I really don't know what to do to solve this problem. And internet is working as I'm using internet in my mobile using WIFI from the same internet connection.

Thanks you,

Answer:Browsers working in safe mode with networking but not in normal mode

Hi and welcome to SevenForums,
Work you way down this list,
Troubleshooting for win-7,
Post which Security suite you have installed as well,

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Hi guys, I'm new to the forum and really hoping you can help me :)

My internet has not been working on my laptop, which happened very suddenly 2-3 days ago. The connection is fine on my other computer and phone, so I know its not the internet itself. Even on the laptop, it SAYS the wifi is connected, but its not working. Firefox was instantly crashing, it wouldn't even bring up the browser window. Chrome gives me a "DNS address not found" error for every site I try and IE wont load anything.

I've tried flushing my DNS, using that ipconfig /refresh and /renew thing. I've tried troubleshooting the wifi connection, disabling/enabling it. I ran a Malware Bytes scan and only found a couple of "pup" programs/cookies that have been deleted. Currently running a SuperAntiSpyware scan.

The thing is, I tried using the internet in Safe Mode with Networking and it works just fine! So that means a program or something on my computer is causing it, right? There were issues with my Teredo Tunneling Psuedo-Interface driver the other day, it had a yellow triangle with an exclamation mark, but I did a couple of fixes that I found on help sites and that exclamation is gone now.

Please help, I really want to use my laptop on the internet again ;_;

Oh, and the specs for my comp are:
Lenovo Win7 PC
Intel(R) Core(TM) i5-2410M CPU @ 2.30 GHz
Windows 7 - 64 bit operating system

Answer:Internet works in safe mode w/ networking but not normal mode

In Network and Sharing Center, there is a wizard to troubleshoot connection problems. If that doesn't work, you could "set up a new connection".

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okay... so i was trying to get into safemode so i could run an antivirus scan, problem is whenever i tried going in safemode the blue screen would pop up and computer would restart. now for some dumb reason i thought maybe i could get in safemode if i used msconfig and selected safe mode from the boot menu. so the computer restarted and now it boots in safemode but the blue screen and restart happen everytime now. ive tried "start windows normally" but that boots in safemode.... ive tried "last known good config..." and that too boots in safemode. so now im stuck, i cant get on windows. any help please?

im willing to start over but i dont know how to do that from here

Answer:STUCK in safe mode boot, safe mode doesnt work and restarts, REPEAT

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My OS is Vista.I am finding problem in accessing net.My net works fine in safe mode with networking and not in normal mode.Please can anyone help me?Do i need to turn ON any service?

Thanks in advance.

Answer:Net is working with safe mode with networking but not in normal mode..why?

Hi, it could be that something is stopping or preventing your internet connection. You see when your pc boots in normal mode it loads everything and I mean everything. Whereas in safemode + networking it only loads the process and services needed to work or use the machine.

The first thing I would like you to do is go to device manager, hold windows key and press R
then type devmgmt.msc now a window will be displayed and click continue, then expand network adapters, write down what you have installed in your machine and try downloading the latest version.

The other thing you can do is go to msconfig, by holding the windows key located in between ctrl and alt, and press r on the keyboard. Then type msconfig, then go to startup and uncheck everything, click apply and restart. Now if you Internet works it means that there is something loading which is not good or is causing a conflict.

We also want to cancel out Malware so make sure your pc had anantivirus and antispyware and you scan your pc full. Also go to microsoft update and make sure you have the latest updates.


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Hello all,

I am having trouble with my fiance's laptop computer with Windows XP Home SP2. I am not able to establish a connection to the internet so I cannot run any of the online scanning tools, however I scanned and cleaned the computer in safe mode with Spybot S&D which was installed on the computer. I tried to download and install via jump drive AVG Free 8 and a current version of SpybotS&D. Unfortunately the installations failed due to the lack of internet connection. I ran Hijackthis and saved this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:48:52 PM, on 7/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode

Running processes:
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Prog... Read more

Answer:Cannot start in normal mode or safe mode w/ networking.

Hello skate2him and welcome,

While I see the many infections present on the system, I'd prefer to see a more comprehensive set of logs before I begin.

As noted in the final step (Step 5) of our sticky topic IMPORTANT - Read This Before Posting For Malware Removal Help....

Download Deckard's System Scanner (DSS) to usb stick and transfer it to the Desktop of the infected computer.

What DSS will do:create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review.
DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your next reply.
Please attach extra.txt to your post.
To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste th... Read more

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I am working on a computer now that is failing to get online in normal mode. It can get online in safe mode.

I have run and updated adware, ran hijack this, ran Spybot SD, and ran Stinger. Mutliple times for all and now everything checks out like it should. I also deleted several folders that were spy/ad ware. Everything is functioning as it should.

I have also run the msconfig in normal mode to eliminate unnecessary startup items in normal mode and between the normal and safe mode w/ networking, all the processes match up. I have gotten it down to 17 processes in normal mode. Was originally at 75+. Both are now the same in safe mode w/ networking as well as normal mode, 16 running processes.

I have run ipconfig and pulled a valid network address. I have also done a /release and /renew, gotten the same IP, and cannot get online in normal mode.

TCP/IP settings in IE is correct. I have also gone under the Advanced section of IE tools and restored default. No go. I have also deleted the 1394 connection, restarted and it was auto-added to the computer and is functioning properly. Same for the network adapter.

Can anyone give me some ideas on what else I could check to try and get online? I have also downloaded and installed Firefox with no positive results.

Everything within the Device Manager is functioning properly. The system is XP Home SP1. I am thinking about upgrading to SP2, but really dont want to do that as I doubt it will help.

Also, I have run the WinSock XP fix... Read more

Answer:Can only get online in Safe mode w/ networking, not normal mode

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I wasn't sure what forum to go to but hopefully I'm in the right one. My computer is having a few various problems. First off, in normal mode my internet notifies me that it's on and I can see info sent/received in the properties HOWEVER when I use IE, Firefox, or Opera, none of these browsers will open a page.

While in Safe Mode with Networking (as I am now), the internet works fine.

I wanted to run Windows Update while I'm on here to see what that might fix (I think I'm missing some files, and I need to get SP3), but I get an error when I try to run it, is it not possible to run Windows Update while in Safe Mode?

My other concern, is RPC. Task Manager shows me that svchost.exe NETWORK SERVICES is robbing me of 95-99% of my memory, I figured out that it was related to RPC - so I went to computer management then services to turn it off but then my net wasnt working, and when I restarted my computer RPC automatically started, and cannot be stopped/disabled.

Any/all help or information is greatly appreciated.

PS - I have run virus/malware programs and they dont seem to be fixing anything.

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Hey everyone--first time caller, long time listener...

Having issues with my ethernet connected DSL. Speeds come fine to the router/modem (TP-Link W8980) but bog down from there to my laptop (HP 8460P). Tried everything I could think of--new cables, different ports, updated drivers, etc--nothing helped. CCleaner ran and Malwarebytes has nothing coming up as suspicious. I do run accountability software (Covenant Eyes) and thought that might be the culprit, but after uninstalling and running without it for several days I saw no increase in speeds. Using Chrome browser.

The only way I can get the speeds I'm paying for is if I boot in Safe with Networking. Then it all works fine--which means there's most likely something running in my 7 Professional 64 bit background that's throttling the works...

The only question is, what? Is it a process? Service? Attached is the hijack this file. If anybody has a suggestion, please let me know. This has been driving me nuts forever. Gone around and around with my ISP, router/modem folks, Intel, you name it without any solutions. Glad to get you any additional info you need. Thanks.

Answer:Speedy DSL using Safe With Networking, bogs down with normal boot.

Hi and welcome.

I would perform a clean startup to see if you can identify what is causing the issue.
See this tutorial

Troubleshoot Application Conflicts by Performing a Clean Startup

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Hi. My emachines WinXP desktop is acting up, extremely slow (approx 5 mins to execute a command) Celeron 330 chip, 120gb HD with about 80gb free space, 256mb RAM (I know, buy more....). I've installed AdAware, AVG Anti-Spyware, unable to install Spybot S&D (gives an "administrator policies prevent this installation" warning, even though I'm installing while logged on as Admin), all that can be run have been run in Safe Mode and reveal moderate tracking cookies (around 100 per scan). At one time Norton AV used to find a w32 trojan regularly, but no other AV program ever did (including McAfee Stinger, if it's supposed to) and I have no idea whether it's still lurking about. The following HJT log was created in normal boot mode (I usually have about 5 mins before the system slows to a crawl).*************************Logfile of HijackThis v1.99.1Scan saved at 12:12:56 AM, on 7/22/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\PC Tools Firewall Plus\FWService.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.e... Read more

Answer:Winxp Very Slow At Normal Boot But Normal In Safe Mode

Welcome to the BleepingComputer HijackThis Logs and Analysis forum shootr2 My name is Richie and i'll be helping you to fix your problems.It appears you've no virus protection installed.Download\install one of the following freeware options from the choice below.Once installed update its definitions and then run a full system virus scan.AVG7 Free Edition Antivirus:! 4 Home Edition: AntiVir Personal Edition Classic download Combofix and save to your desktop:Note: It is important that it is saved directly to your desktop Close any open browsers. Double click on combofix.exe and follow the prompts. When it's finished it will produce a log. Post the entire contents of C:\ComboFix.txt into your next reply. Note: Do not mouseclick combofix's window while it's running. That may cause the program to freeze/hang. Also post a fresh Hijackthis log.

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Hello,I was recently having issues with google redirecting me to wrong sites, and then a virus popped up (AntivirusLive / InternetSecurity 2010 or some similar form). I attempted to restart my computer in safe mode so I could run malwarebytes, but it would not get past mup.sys when the list of files came up. If I try to start in normal mode, it gets to the XP splash screen with the progress bar moving at the bottom and just stays there. My computer does not crash or restart at these points, it just stays put at either mup.sys or the xp screen.Any advise on how to fix this issue so I don't have to reformat and lose all my data would be greatly appreciated.

Answer:XP won't boot in normal or safe mode

Hi Devy,Welcome to Virus/Trojan/Spyware/Malware Removal (VTSMR) forum. I am going to assist you with your problem.Please refrain from making any changes to your system (scanning or running other tools, updating Windows, installing applications, removing files, etc.) from now on as it might interfere with our fixes. Please let me know in your next reply if you agree with this.Please tell me if the situation is still the same.Also tell me if you have Windows XP installation CD or Windows Vista installation DVD or any Boot CD.

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Windows XP
Lenovo R500 Thinkpad

I fell asleep watching a movie on my computer, when I woke up, my computer wouldn't boot up. It gets to the screen where it starts doing the POST, and just shows a flash white curser.

I tried booting into Safe Mode, same thing. I tried looking for the the 'thinkvantage' 3 second interlude where you can click on the blue icon and boot into the recovery partition, but that doesn't come up either. I can get into bios, no problem.

We figured at first somehow boot record got corrupted, but of course, they don't come with boot disks anymore. I did manage to download and run the latest Hiren's Boot CD 14.1, and we thought maybe we could fix mbr with that, but no luck so far. We first thought to look for malware, and ran malwarebytes from Hiren's disk--no updates/ubpgrades--and it did find some trojans. I tried to run combofix and it tried to run with no upgrades, but didn't seem to run.

When we tried SuperantiSpyware, and set it the way you say in malware removal, but it didn't find anything. I don't know what else to do. I thought of downloading and installing the drivers for the thinkvantage, but since I have malware, I don't know if I should do that first, or what.

Anyway, I'm out of ideas, and my friend said you guys are the champs, so here I am. I know I"m not supposed to post in the malware forum until I get into my OS, so I"m posting here first...... Read more

Answer:Won't boot, normal or Safe Mode. xp


The blinking cursor is usually a sign of a bad MBR. You can write a new MBR using testdisk from the Hiren's CD but the problem with that is the new MBR will not have instructions on how to start the Lenovo recovery partition as they will be erased. So using that option is only a "good" choice if you are absolutely sure you can't get into the recovery partition.

What are the keystrokes to get into recovery? And have you repeatedly tried them?

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Regular mode hangs after the initial B&W load screen - shows black screen and nothing more. Safe mode gets as far as the "click your user name" screen, tries to display the icons but only getrs one or two painted before it locks up. At that point, Task Manager shows one svchost process taking 50% of the CPU, with Explorer taking the other 50%. Can't get past that point. I /can/ get to safe mode with command prompt. Chkdsk at that point runs to completion with no problems.

Any suggestions?

bestRegards, Guy.

Answer:Can't Boot - Normal or Safe Mode

You may be better off working this in the Software Forum. However have you tried (even if it is from safe mode):

sfc /scannow from the command prompt

Can you get files on to this PC some how. If so I would like to get a HijackThis log per the below steps (but obviously yours will have to be from safe mode):

Downloading, Installing, and Running HijackThis

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Howdy from Texas:

I have done the following as per the instructions and I am still stumped.

I downloaded:

1 SuperAntiSpyware
2 Malwarebytes anti-malware
3 combofix.exe
4 mgtools
5 ccleaner.

I ran them in order as specified on the READ ME FIRST post.

Normally this works and I have no problems.

This time I cannot get the computer to boot in normal mode.
I can get the computer to boot in safe mode.

If I try to install SUPERAntiSpyware, the computer still tells me "The System Administrator Has Set Policies to Prevent This Installation"

What I had to do was install SUPERAntiSpyware on another machine then copy the installed folder over to the infected machine.

After running everything I still cannot install SUPERAntiSpyware on the infected machine even after running everything.

I ran the hijackthis log at and found no real problems to speak of.

This infected machine has me stumped. I have to ask for help.
I have included the four following log files.
1. SuperAntiSpyware
2. Malwarebytes
3. Combofix
4. Zip of the MGtools logs.

I really appreciate any and all help anyone can provide.

Thank you


Answer:Boot to Safe mode but not Normal need help - please

[Let's start with this:

Use windows explorer to find and delete:
C:\siw.trc --> unless you know what this is!

Use add/remove programs to uninstall:
J2SE Runtime Environment 5.0 Update 10
Java(TM) 6 Update 3

Now reset mscofig to normal startup, reboot and see if you can get into normal mode,

Tell me what happens.

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Running Dell Dimension E510 computer with Win XP SP 2/3 and MS Security Essentials. Couple weeks ago, my wife started getting Mailer Daemons (sp?) for returned emails indicating that she was sending out spam email. Ran malware bytes, Trend Micro online and MS Security, revealing several Trojans...Trojgen.r11c9fh, fakeav.bmc, exploit:java/blacole.fu. I thought that the Trojans had been cleaned then I got the black screen saying that "Windows had not closed properly." I could not boot into Safe mode to run any malware programs. I attempted to start Windows normally, and got the BSOD. I tried to return to last known condition once and now when I boot up I get BSOD with:

Stop:0x0000007E and kdcom.dll error.

I've run Dell Diagnostics and have no errors. I even created a Recovery disk but get BSOD when I run Chkdsk. I've run out of things to try. Help, my wife is bugging me about fixing the computer.


Answer:Cannot boot normal or safe mode

Try to run File checker from Recovery CD, this command from command prompt:sfc /scannow

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I was having trouble with a root kit (I think) so wanted to boot into safe mode to try running MBAM, because wouldn't open in normal mode. Couldn't get F8 to work so changed the Boot.ini to safeboot minimal and now it boots to safe mode. Problem is it doesn't recognize my password and so can't log in in safe mode, but can't boot to normal mode either. It will only boot to safe mode now. Running XP pro.

Answer:Can't log on in safe mode, won't boot normal

When you go to Safe Mode, is there an Administrator account which does not show when you start your computer on normal mode? This account has no password by default, and hopefully it is still using default settings.If you can see the Administrator account, try the following:Go to Start > Run Type the following command into the Run box: control userpasswords2Click OKSelect the account with the problemClick on the Change/Reset Password option Type a new password in the box Confirm the new password when asked Click OK Hopefully, you can reenter msconfig and change from booting in Safe Mode/Minimal back to booting in Normal Mode. Restart computer and see if it worksLet us know.

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hello all.

im somewhat new to computing especially the technical side.

recently my girlfriend had some visual issues with my computer, we share it...
had some strange horizontal wavy lines across the screen. first i thought it was monitor Acer AL1917w untill i hit the "menu" button on it and the menu was clear. reinstalled the geforce2 mx 400 drivers. nothing.

so today im at work and GF gets the bright idea to put the windows disk back in and hits "install windows xp home edition" button and lets it do its thing..

i get home from work and now my PC is stuck in a circle of rebooting. cannot boot into safe mode with networking, safe mode, normally (with last known good configuration), or normally.

im at a loss. any help would be MUCH apricheated

forgot to add i can enter c:\ and get to edit boot.ini .... ive read to remove the /safeboot text but see nothing of that sort

Answer:cannot boot XP in safe mode or normal

Maybe a forum mod can remove this thread. There's an identical one here >

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Vista, preinstalled on dv9308nr, no install disk.

Have hit CtrlAltDel at every stage of boot, restart, shut down. How do I get to Normal BootUp?

Answer:In Safe Mode, can't boot normal

Hmmm, when u mean "normal bootup", do you mean that a different screen is coming up when u press nothing on the keyboard ?!?

More info needed please.


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This is a major stumper and repeated problem on new build.

Athlon II x3 455 3.3 ghz - unlocked and running at 3.58 ghz (set at 1.5v)
Asus m5a97 am3+
8 gb Kingston HyperX
Maxtor 300gb HDD SATA 1.5gb/s
Radeon HD 6770 1 gb
Windows 7 Ultimate
So here goes - I built this rig about 2 mo's ago - It worked great and mainly used to play Skyrim so far. Played great on High settings and temps stayed around 51c according to AI Monitor. Then on Jan 7 everything went to hell. I let it goto sleep and left it on until the next morning when Windows 7 would barely move. I rebooted and it would get to logon screen - after typing in password it would just hang forever and not load normal windows. I rebooted into Safe Mode and works fine there.

After trying system restore, virus scan, etc with no luck I just reinstalled windows and it went back to normal. I updated windows 7 completely and ran webroot - clean. for 3 weeks I went back to regular Skyrim marathons doing my best to monitor temps, etc using AI Monitor and CPU-Z. Then it happened again. Skyrim ran ok but I tried to alt-tab into Windows and starting running horribly slow. I rebooted and again cannot get into to normal windows - safe mode only. Exact same symptoms. I ran SeaTools - HDD is fine - Ran Mem diagnostic - Ram ok - Ran Startup repair which seemed to make it worse but did give a possible answer - 'Bad Driver'. But now no logon screen - hangs at splash screen.

So then i uninstalled Di... Read more

Answer:Normal Windows 7 will not boot - only safe mode

try this and see what happens,,
Once the computer boots into safe mode, click the Start button, type msconfig in the search box, and then, in the list of results, click msconfig.exe. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
In the System Configuration dialog box, click the Boot tab.
Under boot option Uncheck the box next to Safe boot and apply the settings and restart the computer.

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Hi. I recently have had modem 633 problems, and while trying to do some suggested fixes, I found out that I cannot boot into safe mode.
The computer will get to a black screen with safe mode around the edges, and then will boot itself back into normal mode. Trying with command prompt, brings me to a open command prompt window, but 1-2 seconds later boots to normal mode. Any ideas? I guess I need to be in safe mode to truly remove some of my modem and network card drivers which are conflicting. Any ideas are appreciated. JPK

Answer:xp pro boots normal but won't boot in safe mode

Have you used MSCONFIG > Bootini > tick Safeboot > Appy and reboot to enter Safemode

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I apologize if this has been covered in the past so feel free to point me to another post if necessary.

After, what i believe to have been caused by the new service pack upgrade which install overnight, i walked in to find my computer frozen at the Windows XP logo screen.

On restart, it goes through the " windows encountered an error" black screen and I selected the log on as usual option only to have it freeze up on me during the logo screen.

I restart to try safe mode... this time as it boots up processes, it restarts
ive tried every safe mode option to no avail so i cant use the system restore option through safe mode.

I put my XP cd in to try to repair the install, but that freezes as well.

I then went to the recovery console and ran the following commands

bootcfg /rebuild

after no luck, i tried to fixmbr but got scared off due to the warning about losing all my information.

Any ideas on what could be causing this issue? im trying to try all options to fix rather than just deleting everything.

if i cant fix, i know long ago i was walked through steps on installing XP on another partition to get into the computer and gather my files before reformatting the whole thing. Can someone tell me how to do that as a last ditch effort as well?

Any help would be appreciated.

Thanks in advance,


Answer:XP will not boot in normal of safe mode / freezes

Hiya Tcanuth.

If you can get back to the command line in the recovery console, type

chkdsk /r

rather than just chkdsk as you then tell it to repair any volume faults it finds which might be all you need to fix things up for you. chkdsk without any parameters just checks the disk but doesn`t do anything else.


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Yesterday I ran Malware Bytes and McAfee because I started to get random pop-ups when I normally do not. Both programs showed no problems. I also cleaned the disk space, which had not been done in a while. This morning, all icons were missing from the screen--it was just a blank black screen, so I shut down by pressing the power button. When I turned the laptop back on and I try to boot in Normal and Safe mode, it will not do so. With Normal mode, it goes to a blank black screen and does not even go to the "Windows Loading" screen. For Safe mode, it begins to list a bunch of drivers, etc, but it seems to get stuck with only half the screen filled with the list and will not move past that point.

I wish I could install HijackThis and run it as it has worked for me in the past, but I cannot even get my laptop to load.


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Ok, so I have been searching for about two hours now and still can't find anything on my situation. I haven't search the forum because I am tired and just want an answer, not to mention I already feel stupid that I can't fix it.

Ok, so this morning I was checking my e-mail and left the room, came back and my computer had frozen. I'm running XPSP2 BTW. No big deal, it happens; however, on restart it got passed the log in and went back to surfing the internet before work, instant lock up. I tried several times before I had to leave for work to get my computer up and running, I should also mention that the screen was occasionally tweaking, artifacting I believe it is called. The computer boots fine in safe-mode but runs like utter crap, i.e. choppy but still loads well. I have known that I have a trojan on the hard drive and so I thought it got the best of me and so I just bought a new hard drive, I needed one anyone, thinking that the trojan or any other viruses got the best of me. Put the new hard drive in and everything went according to plan; however, when I go to install the driver for my video card the screen goes blank and I can't do anything but restart and go from the last good settings.

Ok, carpal tunnel, the windows/screens move better when I turn the hardware acceleration, for display settings, to none. I am thinking that I need a new video card and wanted a second or more opinion. I figure that it isn't the PSU because I don't smell or notice any volt... Read more

Answer:[SOLVED] No Boot in Normal but in Safe Mode

does sound like a faulty graphics card, do you have an onboard one you can plug into to test?

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when i boot my pc normally i just see a black screen and nothing else happens, if i rebbot into safemode i get the first few lines of code then the screen goes black with just a few random white limes showing,
i have reset the bios in a vague attempt but its still the same.
any advice please
motherboard is a MS 7181 ver 2.0

Answer:pc wont boot either normal or in safe mode

What operating system?

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After running AVG and Malwarebytes my computer still ran strangely (some internet programs would open multiple windows until I shut the computer down). Thinking that I could run virus detection software in Safe Mode I tried to open it but found that no matter what option I tried it ended in the blue screen A problem has been..... At the suggestion of someone more experienced (?), I stupidly used MSCONFIG to set the boot to Safe Mode. Now when I try to boot the computer goes to a screen Windows Advanced Options screen (F8) or We apologize ... both of which end in the dreaded blue screen. Am using Dell Dimension 5100, Running Windows XP Pro. All Windows updates are installed and current. Is there a glimmer of hope for this machine? I have not backed up in a while so dont want to lose data. Bear with me, I'm not too tech savvy. This post is being sent from my laptop.

Answer:computer won't boot to safe or normal mode

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Help, my computer will not boot up normally or in the safet mode after installing Norton Power Eraser. Performed the following actions:
1. Attempted to use System Restore, program will run but failed.
2. System Repair also failed.
3. Performed the following steps from your Forum Dated Feb 2012 (Computer will not boot after using Norton Power Eraser (Help); Technician is OH MY
a. Diagnose Blue Screen Error 0x0000007b (0xFFFFFF88009A98E8, 0xFFFFFFFFC000000D, 0x0000000000000000, 0x0000000000000000
b. Performed a Chkdsk/r from Recovery Environment, no problems detected.

Can only boot it up after reseting "/NOEXECUTE=OPTIN" all the time.

During the initial start up for the day, the computer did not boot up properly and it performed a System Restore, then after rebooting, it did a Blue Screen. Started Malwarebytes and removed SVCHOST.EXE. Attempted to update definitions and scanvirus but Norton will not open. Then Norton pop indicating an error code and suggested to load and open Power Eraser.

Answer:Computer will not boot up normal or safe mode

Performed the following steps from your Forum Dated Feb 2012 (Computer will not boot after using Norton Power Eraser (Help); Technician is OH MYLink to the topic referred to: wrote: "Can only boot it up after reseting "/NOEXECUTE=OPTIN" all the time."So, you are able to boot the system and load Windows successfully.When you started Windows, did you then complete the next step suggested?Running "bcdedit"-------------------- * Please delete the /MININT part and press enter to continue booting. This should bring you in Windows. * Boot into Windows normal mode * Immediately do the following: click Start > All Programs > Accessories, right click on Command prompt and click "Run as Administrator". * Type the following line and press enter. bcdedit /set {default} winpe no * Once done, please continue with the next step.Source: you then able to download and run DDS to produce a log? If so .... please follow the instructions in thePreparation Guide For Use Before Using Malware Removal Tools and Requesting HelpWhen you have done that, post your log in the "Virus, Trojan, Spyware, and Malware Removal Logs forum", NOT here, for assistance by the Malware Response Team experts.Please let us know, here, if you have been able to successfully start your new topic.

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In The driver file there is a sptd which I've renamed to stpd but I still can't boot in safe mode. Normal boot doesn't work

Answer:can't boot to XP safe mode & Normal startup

You cannot start Windows XP in Safe Mode to perform an in-place upgrade (reinstallation) of Windows XP

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My Windows ME computer will not boot up in either Normal or Safe mode. Gets as far as the blue or grey screen and then just stops. Have tried leaving it for several minutes but nothing happens.Have been having a lot of hanging at StartUp on this machine lately. Usually I fix it by going into Safe mode and renaming the Wininit file to a bogus extension. Now I can't even get into Safe mode to do this. Any ideas?

Answer:Windows ME will not boot in Normal or Safe mode

Check this hereG

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Hello all,

First-of-all, thank you for reading this thread...any help you can offer is greatly appreciated.

I have a Dell Dimension 8400 (circa 2006?). Not used very often. New 1 TB hdd placed approximately 1 year ago. Since it was still running slow (about 6 months ago) with occasional BSOD, took it in to local "tech guy" who added some RAM, "cleaned things up", and replaced XP Home with XP Pro....

Since then, it has been working OK (minor problems not worth mentioning here)...only used for Quicken, Rhapsody, and very light internet surfing...NO questionable websites...have ZoneAlarm firewall and AVAST antivirus...

PROBLEM showed up last night...BSOD...on rebooting, following message comes up...
The instruction at "0x77c47e9f" referenced memory at "0x00000000". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program
Regardless of which option I choose, the computer offers the same message again once or twice. After 8 to 10 minutes, my normal desktop appears. Unfortunately, there is no START or Taskbar. Whether I do anything or not, after 2 to 3 minutes, I get the following message...
System is shutting down...initiated by NT.AUTHORITY\SYSTEM

Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly.
I read that I should do the following ....reboot and press F8...I was given alternative reboot... Read more

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Hi I'm in need of help!
I have a Hp pavilion dv5. Last week I encountered the chesire police virus. I managed to remove it I think well at least get rid of the locked screen by using system restore. I also downed shortly after a PDF reader which I later uninstalled due to my computer getting BSOD. The message given was irql less or equal.
For the past couple of days I have been using using rstrui.exe on safe mode with command prompt to restore the system and it would work fine until you **** down and had to go through the whole process again. I now can't even get safe mode with command prompt to load it just freezes on loading files. I just ran start up test in Hp diagnostics it said harddisk test failed hard disk 1 smart (301) hard disk 1 quick (303). I really need to use the laptop ASAP for work! I appreciate this won't be solved over night! Any help I'd be eternally great full xxx

Answer:Vista won't boot in normal or safe mode

If it indicates that the hard drive is the problem, it may have died on you. If so your stuff is lost. You will need a new hard drive and need to back up your stuff in the future.
If YOU feel that the hard drive has died you can try these methods to save your stuff
3 Ways to Recover Data from the Hard Drive of a Dead Laptop

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So, last night I was on my laptop (Dell Latitude D620) and got a little malware pop up in the bottom right of the screen. I knew from recent previous experience that this was a baaad thing.

I started exiting out of programs, preparing to do a system restore, or try something to prevent a complete virus takeover.
Things started to freeze, and in a panic I manually shut off the computer. Then, when I tried to start it up, I get the Dell screen, but after that there was just a black screen with a white lined bar at the bottom, which seemed to start loading something, but then stopped.

I tried booting in safe mode, and when I do that, the about 7 lines of the programming or whatever appear, as usual, but then it suddenly freezes and won't continue.

Can anyone help me? Am I beyond help? What did I do to my computer!?

Also, I run Windows XP. I don't know if this matters, but I'm pretty sure Windows was doing an update when I turned it off, not sure if that would make things worse perhaps.

Thanks for the help!

Answer:Computer won't boot in normal or safe mode

boot directly off your os cd. if you have severe malware, you may need to reformat and reinstall.

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After Win Xp splash screen all I receive is a black screen and it doesn't boot. But, I can boot to safe mode or safe mode with networking.My DVD/CD drive doesn't work either so I can't install my Xp and go into recovery mode to do a fixmbr.Any ideas? Is there a XP utility that will run from a USB thumb drive to run the fixmbr until I get my DVD/CD drive working again?

Answer:WinXp won't boot normal mode but will in safe

You are going to need an XP CD and working CD/DVD drive.I doubt if fixmbr is going to help you in the is case. If the MBR was corrupted to wouldn't even get in to Safe Mode. By the time Safe Mode starts to boot the MBR has done its job.The fact that you can get into Safe Mode and not boot normally suggests a driver problem or a corrupted registry. Bring up Device Manager form Safe Mode and see if you have any yellow question marks against any items.Stuart

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I can no longer boot my laptop. It's running Vista Business SP2. I'm pretty sure I know what I did. I tried reinstalling the Realtek audio drivers ... didn't reboot like it asked me to... then decided to uninstall them from the device manager since I wasn't sure I had the right version... then rebooted and am now in an endless loop.

Both regular boot and safe mode put me in the same spot "Startup Repair". That fails with this:

"startup repair cannot repair this computer automatically"

Problem Event Name: StartupRepairV2
Problem Signature 01: AutoFailover
Problem Signature 02: 6.0.6000.16386.6.0.6000.16386
Problem Signature 03: 6
Problem Signature 04: 1507351
Problem Signature 05: BadDriver
Problem Signature 06: BadDriver
Problem Signature 07: 3221226017
Problem Signature 08: 1
Problem Signature 09: WrpRepair
Problem Signature 10: 0
OS Version: 6.0.6000.
Locale ID: 1033

I try all 4 system restore points and that fails with "The system cannot find the file specified. (0x80070002)"

I tried chkdsk -r with no errors

I tried all of the above off of the harddrive and off of the vista dvd

I tried copying the driver files into system32 and windows from an identical machine with working drivers from the command prompt

I'm currently backing everything up to an external drive expecting to have to wipe and reinstall, but I would love it if someone had a suggestion on something else I could try.

Can I prevent windows from trying ... Read more

Answer:Can't boot normal or safe mode and can't restore

Can you afford to lose documents in computer? If so you may be able to boot to factory specs.

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Originally Posted this in the Win98 Forum. Posting it in this HW forum hoping for any assistance.

PC Characteristics:
Dell Pentium 2 333 MHZ (original owner so I have docs and CDs)
6GB drive (3 partitions of 2GB each)
Windows 98
128MB, CDRW, CD, Tape Backup

Windows 98 will not boot in either safe mode or normal mode. I can get to command prompt with my drives accessible. I have a bootdisk with CDROM capability. I have WIN98 CD available

Installed Mall Tycoon game for my daughter. It installed DIrectx 8.1. My PC already has DirectX 9.0.

I looked at the DIRECTX log from DOS and it looks like it did not install 8.1. It has these messages at the end of the LOG saying "Exisiting install is newer", "Restoring Backups", "Newer Version already installed".

In Normal Mode here's what happens: After the Win98 splash screen, the user/password screen comes up, I enter user name and password. After that, Windows will give me the boot up sound, then give me a BLANK DESKTOP without icons or without the STARTUP bar at bottom of screen. It will not go any further than this.

When I do a CTL-ALT-DEL I see only MCVSRTE running. I tried to do an END TASK on it and that still did not get Win98 to go any further. All I can do is a SHUTDOWN from the CTL-ALT-DEL window.

In Safe Mode: the same thing happens it will give me a desktop without STARTUP bar and icons and not go any further.

In either case, I cannot access the... Read more

Answer:Windows 98 won't boot in normal or safe mode

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Error is disk too full.
Is there another way that I can boot up so that I can delete something.
Please help.

Answer:Can't boot up in normal or safe mode windows nt

We were able to get it booted up in safe mode.

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Hello, I was getting alerts from my antivirus program, that it was blocking some trojan horse from, can't recal the exact name. But it was happening for two days, with intervals of 5-15minutes, between blocks.
I desided to look into it, and tried some malware removal software, and had to reboot, after reboot i get bsod in normal mode with the problem 0x00000024. Altho i can boot to safe mode, and do things from there. The malware removing programs have to restart after scaning, to delete threats, but on restart it automatically boots to normal mode and gets bsod again. And everything that was scheuduled for deletion stays where it was.
I would like to get some guidance from you guys, because i dont know what to do anymore.

Answer:Need help, bet BSOD in normal, can only boot safe mode

boot into safe mode with networking, and run malware bytes. Here's a link:MalwareBytesOnce you load it, run the program, but before you scan, click the update tab and download any updates. Then scan away.Once you find and remove any viruses, it will make u reboot. When you reboot, reboot to safe mode again, then run chkdsk, which will again for you to reboot/Click Start, and then Run.In Open, type cmd, and then press ENTER.chkdsk /rhit y to schedule the checkdisk, then reboot once it takes you back to a command prompt.

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I got a virus a few weeks ago, its one of those Rogue fake security ones. Rebooted to Safe Mode and ran a scan with Security Essentials it didn't find anything. Then while still in safe mode ran a scan with Malwarebytes, it found it and said it removed it. Four days later another one pops up but this one had a different name. But it turns out its just an alias to the other one from earlier. I thought, here we go again, and rebooted so that I could scan in Safe Mode, only this time my computer wouldn't boot all the way. I can only get as far as the Compaq splash screen, where I am able to access setup and bios settings, but safe mode and recovery console are not working. When I try to get to either of them, I get a black screen with a blinking white underscore line and thats it. From there nothing works. The only way to get out of the screen is to push the power button on the tower.

My Win XP Home sp3 is 6 years old and was one of those computers that didn't come with any cd's. Unfortunatly for me, I didn't make a boot disk when I first got the computer either. Well, if I did, I don't remember doing it and I certainly don't have it now. I can't even us BartPE to create a boot disc because I don't have the original XP CD and I can't access my hdd to get the information needed from there. I do have my product key for my computer. The one that came with it when I bought it. But that isn't going to do me any good at this poi... Read more

Answer:Win XP Home sp3 Won't Boot (Normal or Safe Mode)

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I'm working on a Dell Dimension 2400 Win XP home SP3

Ran Malwarebytes and Avast and it was heavily infected

Could not boot into safe mode with F8

There were 2 items under msconfig ==> start that i could not remove/uncheck (basically two squares)

Downloaded a LOT of windows updates including .NET stuff

Tried using boot safe to get into safe mode

Now it will not boot with any option: safe mode, safe mode with networking, safe mode with command prompt, last known good, or start windows normally. it just restarts and goes back to that menu. Cannot boot from a cd either.

I do not have a windows cd and don't know how to create one.

I'm thinking it's a virus or possibly an incompatibility with one of the windows updates I downloaded.

Any help would be greatly appreciated.


Answer:Solved: Cannot boot into Win XP either safe or normal mode

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My girlfriend's laptop isn't working right. She has a Dell Latitude D600 running Win XP Pro. It can boot just fine into Safe Mode and everything works. However, if I try to boot it into normal mode (even the last known good configuration) it loads the Win XP boot screen, sits there for a few mins and then goes to the screen posted below. I thought it was just a graphics issue, but I tried changing the graphics settings in safe mode, but they all worked correctly. I've tried moving the mouse around to see if I could see movement through the scramble, I didn't. I also tried hitting Enter to see if it was at a login screen (which isn't set up), again nothing. I've tried using system restore as well as the repair console, nothing has worked. The only thing we can think of is, the person who had the laptop before her installed what we think is a PS3 hard drive. The HD has "Not suitable for laptop use" printed on it. I would think, though, that if the hard drive was failing it wouldn't boot into safe mode. Either way, I'm out of ideas... anyone?

UPDATE: Status update as of post #14. I am able to get into normal mode now but only with /basevideo added into my boot.ini
If I try to boot into normal mode without a modified boot.ini, I get a quick flash of the desktop with a window that (I think) says "Tell ATI about this problem" then the screen goes blank but the laptop stays on.

Answer:Laptop will boot into safe mode, but not normal.

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My video card was having problems so I used the warranty and sent my PC for repairs. They told me the card was faulty and swapped it for a new, identical one. When it got back I tried to boot into Windows, but the animation froze for a second right at the beginning and then a BSOD flashed for a tenth of a second and then it rebooted. If I try to boot into safe mode it shows me the log of the drivers being loaded, then it stops for a second at "amdkmpfd.sys" and BSOD's for a fraction of a second and reboots. I can't even read the BSOD because it flashes away almost instantly.

I searched the internet and did these steps, all to no avail:I ran startup repair
I ran sfc /scannow at the command line
I copyed the contents of Windows\system32\config to a backup folder, then copyed the contents of RegBak to it (supposedly restoring a backup of the registry). It also failed so I restored the mybackup.
I renamed amdkmpfd.sys to amdkmpfd.sys.old. I rebooted, safe mode now hangs and crashes at "classpnp.sys", renamed classpnp.sys, now it hangs at "disk.sys", did the same, now hangs at "fvevol.sys", etc...
I also did startup repair several times between these steps.

What can I do? Any suggestions? If you need more info, please ask. Thanks for any help.

EDIT: I forgot to mention, it isn't a hardware issue, because I can boot into Linux and use even the graphics card just fine. The graphics card is a AMD 7970M

Answer:BSOD at boot, both normal and safe mode

Bump. I've managed to film the BSOD with my phone and get the error message:

Any tips?

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My Gateway MT6723 laptop will not boot up in normal or safe mode. I've removed the battery and the hard drive and reinstalled, but it goes to a black screen. I can hold the power down or ctl-alt-delete to reboot, but the only thing that appears is the Gateway screen, then it goes black. It will allow me to enter setup or bios, but not sure what to do after that. Any help is appreciated.

Answer:Laptop won't boot in normal or safe mode

What harddrive is your Gateway using, i.e. Seagate, Western Digital, Hitachi. etc.?

How old is this system?

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Okay I am using my mom's computer because I cannot boot mine.. The other night Avira alerted me to a virus, I ran a scan, deleted the virus and restarted the computer. Upon restart I received the BSOD. I tried safe mode and it runs a bunch of commands and then stops. Nothing more. I tried going into recovery console but don't know what command to type in. It says drive C and press enter to exit recovery console. Can this machine be saved???? Please help?


Answer:Cannot boot in normal or safe mode. BSOD

It can be difficult to determine what exactly caused this problem. Bootup failure can be due to a variety of issues to include application faults, hardware failures, loose pin connections or malware. Startup failures that occur before the OS loader (Ntldr) starts could indicate missing or deleted files, or damage to the hard disk master boot record (MBR), partition table, or boot sector. If a problem occurs during startup, the system might have incompatible software or drivers, incompatible or improperly configured hardware, or corrupted registry/system files. However, the first thing to do is check all your hardware connections and ensure they are fitted properly.If you cannot bootup or logon in normal or safe mode, then your options are limited.10 things you can do when Windows XP won't bootWhat to Do When XP or 2000 Won't BootSystem Restore Rollback in XP using ERD Commander System RestoreHow to perform a Repair InstallLanga Letter: XP's No-Reformat, Nondestructive Total-Rebuild OptionHow to perform a Repair/Reinstall (with screenshots)You may be able to use a Windows XP bootable Floppy Disk to boot from a diskette instead of your hard drive. If your hard drive's boot sector or Windows' basic boot files have been corrupted, this disk will circumvent the problem and boot you into Windows. If you don't have an emergency boot floppy, you may be able to use one created on another PC running Windows XP but there's no guarantee that it will boot your ... Read more

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Hi,I have a problem with someone PC that I try to fix. Before this problem happened, I was installing windows updates for windows and hardware drivers(Network and intel graphic). And then after it has done installing, it prompted me to restart my computer. However before I restarted my computer, I also installed an update for adobe reader. After I done that, then I clicked restart now. Then the system restarted and now the problem happen. I couldn't boot into windows. It stopped at screen with message saying the windows didn't start properly and a recent hardware and software change might have caused this. There are also options such as safe mode, safe mode with networking, safe mode with command prompt, last good configuration and start windows normally. I tried to click start windows normally and last good configuration, but the screen went black for a few sec and after that the system back reboot and stop again with the message saying windows didn't restart properly. I also tried to choose safe mode, safe mode with networking and safe mode with command prompt. It loaded some files until a file named fsbts.sys then suddenly it automatically reboot then came back with the message windows didn't start properly. I tried to ran all test to check my hardware and all of them pass the test. I also tried to use windows xp installation to in-place upgrade so I can repair the windows, but it couldn't find the previous windows. I have ran chkdsk too but it's po... Read more

Answer:Can't boot to windows in normal and safe mode

save yourself a whole lot of time and trouble and just reinstall windows

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Hi I'm in need of help!
I have a Hp pavilion dv5. Last week I encountered the chesire police virus. I managed to remove it I think well at least get rid of the locked screen by using system restore. I also downed shortly after a PDF reader which I later uninstalled due to my computer getting BSOD. The message given was irql less or equal.
For the past couple of days I have been using using rstrui.exe on safe mode with command prompt to restore the system and it would work fine until you shit down and had to go through the whole process again. I now can't even get safe mode with command prompt to load it just freezes on loading files. I just ran start up test in Hp diagnostics it said harddisk test failed hard disk 1 smart (301) hard disk 1 quick (303). I really need to use the laptop ASAP for work! I appreciate this won't be solved over night! Any help I'd be eternally great full xxx

Answer:Can't boot vista normal or safe mode

This is direct from the HP Website......... The Smart error ( 301 ) and both the short and long Disk Self Test error ( 303 & 305 ) all indicate that the Hard Drive is failing and needs to be replaced.
You will need to replace the hard drive in your laptop and on the HP website you can find instructions on how to do so for your model number. If you don't have a backup then the first thing you need to do is to take the hard drive from your machine, put it in an external USB caddy and retrieve all your Documents, Pictures, Music, Videos etc. To do this you would be best to use a different PC, borrow one from a friend and use their USB port. Once all your personal data is safe you can then try using the HP Factory Restore partition to get you running again. But the only real fix is to replace the existing hard drive.

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I hope I can get this issue resolved.  For the past week, McAfee has continually stated that the firewall was inactive on one of my home PCs.  I didn't really think anything of and kept reactivating firewall.  This morning I went to boot the computer and as soon as it got to the loading Windows screen it immediately went to "loading files" and then took me to the startup repair screen.  Startup recovery states that it could not detect a problem but when I view the problem details, it mentioned something about mfewfpk.sys being corrupted.  If I reboot the computer and press F8 to access the boot menu, I cannot use any of the safe mode or debugging options as I just end up right back at the startup recovery window.
After some searching on the internet, I found this site and thought that maybe I could get some help.  I have already run FRST64 and here is the log it generated:
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 11-04-2013
Ran by SYSTEM at 12-04-2013 19:50:39
Running from L:\
Windows 7 Home Premium   (X64) OS Language: English(US) 
The current controlset is ControlSet001
==================== Registry (Whitelisted) ===================
HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [12681320 2011-08-26] (Realtek Semiconductor)
HKLM\...\Run: [LogMeIn GUI] "C:\Program Files (x86)\LogMeIn\x64\LogMeInSystray.exe" [57928 2011-09-16] (LogMeIn, I... Read more

Answer:Cannot boot Windows (normal or safe mode)

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We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
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I have a problem. I wanted to run malwarebytes and various other programs in safe mode as my IE8 has been hijacked. Everytime I try to boot in safe mode, It loads the list of files, It gets to mup.sys Then the computer just restarts. I imagine the restart would be a BSOD. Any idea??

Answer:Cant boot in safe mode, Normal Windows ok

Ive sorted it. I ran combofix and it found a rootkit. All good now :D

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I was trying to clear the index.dat files through a boot in "safe mode and using the command prompt"/clear Index.dat files. However, the screen freezes and the system (WIN2KPRO) does not completely initialize.

I have again rebooted my system in "safe mode", opened the command prompt but have been denied access to erase the index.dat files (The process cannot access the file because it is being used by another process).

I have two questions, :
1) Why could I not boot in "safe mode and using the command prompt"

2)Why when I am in safe mode, I still have no access to erase .DAT files?

Answer:Cannot boot in safe mode with command prompt

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Yesterday, i was restoring my ipod and in that process my computer flipped out and BSOD, i then tried to reboot it and it wouldnt, i tryed to boot in safe mode but that also didnt work, it stopped on the driver MDFSYSNT.sys i did some research and i found out that it was a mac driver, this is bad because i am running Windows XP, i also tried to go in to windows xp recovery tool from the windows installison disk and typed in the commands fixboot and fixmbr and those did not solve my problem and my computer will still not boot, i would like to know what i should do next, but i also would like to avoid a Clean XP install because i have some important files and programs on the computer. Sorry for the rant, please help me!!!

Answer:Xp wont boot in normal or safe mode after BSOD

Repair Install of XPI suggest reading it through paying full attention to the warnings and printing out a copy for reference before starting...Done properly all your data and Apps will be intact...Done improperly all your data and Apps will be gone ...but you will have a clean install of Windows.

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I have a laptop running XP Sp2 which as of today failes to boot in Normal mode and in Safe Mode.

Both modes fail with the same error dialog:

mmc.exe Application Error.

Unable to reference memory.

I have also tried using Last Known good configuration boot option with the same result.

I am currently running a chkdsk / p from the recovery console.

No hardware or software was installed yesterday and the system was running successfully and then shut down normally without problems.

Any ideas are much appreciated.

Thanks in advance

Answer:Solved: XP Fails to boot in normal and Safe Mode

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HI all...

I had my computer in storage for 7 weeks (on a boat being shipped back to US from the Middle East) and just got it unpacked a few days ago.

It started normally (a BIG relief) then wanted to do updates...48 of them!! So I started the update process but after the updates it will not boot...not normally, not to safe mode. The PC ran a CHKDSK on its own but couldn't boot after the CHKDSK.

I did manage to get Startup Repair to run once and the machine restarted to the Windows splash screen then that disappeared and now all I get is a black screen with a mouse pointer which I can move but nothing to point it at.

I cannot get to Sys Restore, safe mode, AV programs, etc.

I DO have a brand new Win 7 disk I got in Dubai a few months ago after having a tech there rebuild the machine with a new HDD and more memory...but it says "OEM System Builder Pack intended for system builders ONLY"...I suppose I could do a clean install with that and I also have a complete backup on an external drive that I made just before leaving Dubai...butI don't want to do that unless I have to.

Any thoughts?



Answer:Can't boot (normal or safe mode) after multiple updates

Quote: Originally Posted by captjoe777

HI all...

I had my computer in storage for 7 weeks (on a boat being shipped back to US from the Middle East) and just got it unpacked a few days ago.

It started normally (a BIG relief) then wanted to do updates...48 of them!! So I started the update process but after the updates it will not boot...not normally, not to safe mode. The PC ran a CHKDSK on its own but couldn't boot after the CHKDSK.

I did manage to get Startup Repair to run once and the machine restarted to the Windows splash screen then that disappeared and now all I get is a black screen with a mouse pointer which I can move but nothing to point it at.

I cannot get to Sys Restore, safe mode, AV programs, etc.

I DO have a brand new Win 7 disk I got in Dubai a few months ago after having a tech there rebuild the machine with a new HDD and more memory...but it says "OEM System Builder Pack intended for system builders ONLY"...I suppose I could do a clean install with that and I also have a complete backup on an external drive that I made just before leaving Dubai...butI don't want to do that unless I have to.

Any thoughts?



See if the following helps;

Try running Command Prompt from the repair menu and then Check Disk:

1. Insert the Windows 7 Disc and boot from it.
2. In the recovery menu, choose Command Prompt .
3. Type the following command and press Enter:

Chkdsk /r /f
... Read more

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On a shared Windows 7 laptop, I turned it on and it boots normally then a couple of seconds after my home screen comes on it goes to a white screen and the only thing I can do is ctrl+alt+del and restart/sleep mode/hibernate/shutdown. All other options lead right back to white screen. Even booting in safe mode and safe mode with networking do the same thing. The only options that work is safe mode with command prompt or advanced boot options from BIOS +f8. On start up my computer does run an automatic check disk operation and that has run but nothing else. I have a FRST scan result and have not done anything else. Any help would be appreciated!

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I'm currently stumped by my Dell Studio XPS 8100's sudden refusal to launch Win10 outside from safe mode.

The computer seems to boot fine, no error messages, the Dell splashscreen appears and goes, the stylized window of Windows appears above the circling white dots, then disappears aswell. Normal so far. Then I get a fully black screen, with perpetually circling white dots, and, after a few seconds, no audible disk access either. And so it stays. Dark. Spinning dots. Forever. The only way to reach the Windows OS is through safe mode.

I've been checking the Administration Tool's Event Viewer. All seems fine, except for :

"WARNING - Broadcom NetLink (TM) Gigabit Ethernet: The network link is down. Check to make sure the network cable is properly connected."

Followed with :

"WARNING - Un filtre TDI (\Driver\networx) a ete detect. Ce filtre n'a pas ete certifie par Microsoft et peut provoquer une instabilite du systeme."
(Yeah, french, sorry. Translatable as "A TDI filter has been detected. This filter hasn't been certified by Microsoft and may provoke a system instability".)

[Edited out, thanks NavyLCDR]

Followed with :

"ERROR - Le service LSM est en attente de demarrage."
(The LSM service is awaiting startup.)

Followed with three times :

"WARNING - Le chargement du pilote \Driver\WudfRd a echoue pour le peripherique SWD\WPDBUSENUM\_??_USBSTOR#Disk&Ven_Generic-&Prod_MS#MS-Pro&Rev_1.03#18E391066476&... Read more

Answer:Can't pinpoint what prevents boot in normal non safe mode.

Do you have anything from Networx installed? Possibly a network monitoring tool or firewall? I would look in the uninstall programs control panel for anything from Networx and uninstall it.

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I've reached my wits end on this one, and could use a hand...

- Toshiba laptop, Satellite M35 S111, w/2GB RAM, and 1.5GHz Celeron
- Windows XP Home Edition SP3
- Very basic computer, no external drives or hardware add ons
- Basic software including MS Office, Symantec A/V, SpyBot S/D, and middleware for my smart card reader

NO viruses or malware detected, but has been infected and cleaned before (unknown infections, but none serious)

Computer boots just fine in Normal Mode, with no errors detected, but halts when trying to boot into SAFE MODE.

Error message is: "Stop: 0x0000007b (0xf78AA528, 0xC0000034, 0x00000000, 0x00000000)"

I don't see any driver conflicts, I've already run CHKDSK, and I didn't see any resolution in previous forum topics (I don't have Nero InCD installed, etc.). Also, no new software or hardware installed.

I'm not a computer novice, but I can't figure this one out. I'm a step away from wiping the computer and starting over, but I really don't want to go down that road. Any and all help is greatly appreciated...



Answer:BSOD Booting in SAFE MODE, but Normal Boot OK...

No easy way,

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Hi my problems started last night when I tried to open my laptop (Toshiba Satelitte A300 on Windows Vista)*
In normal boot up the screen loads fine up to Please Wait...*
I left it on until this morning which by then the screen had turned black and nothing was clickable.*
I cannot start up in Safe Mode either as the same thing happens.
Occasionally when I try and boot up it tells me the C disk has something wrong with it and is fixing it.
A warning saying this file is corrupt and unreadable left me with a flickering screen which fluctuated between black and the vista background.
I did manage to log in once though my desktop soon froze and I had to shut my laptop down.*
Startup repair cannot detect any problems. I did restore Windows to an earlier date with System Restore but that didn't do anything to help and when I tried to restore the system to an even earlier date the Catastrophic Failure sign comes up.

I really am out of ideas apart from restoring to factory settings.

Someone please help.

Answer:Safe mode and normal boot up oth stuck on Please Wait...

I think you have little options left. I would put it back to factory and if the issue persists it may be the hard drive is gone. Sure that's not the answer you were hoping to hear.

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I am having issues running my pc. I have tried most of the usual avenues of fixing the problem already. I'm not sure what happened it was running fine then I started having crashing issues and eventually it stoped running altogether outside of boot and safe mode. I am using it now and can run diagnostics for you if you need them.
Also im planning on doing a clean install of xp home, i'm using vista now, but im having issues doing that as well.
any help will be appreciated.
Configuration: Lenova 3100 series desktop with Nvidia 8500 gt graphics card and 3gb of ram.stock 160gb hd, amd 3800 processor, pheonix trusted core bios

Answer:normal pc boot wont work safe mode is up

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I recently had a problem with my computer, which I thought was a virus. After spending hours on this issue it came to my attention that it could be this infamous update. At this point I could access safe mode (which sometimes had some long hiccups), and was able to remove the update. Relieved that everything worked again, I left the computer running, to turn it off at some later point. While I was gone it must have reinstalled the update and after turning it back on a few days later I find that not only does the computer freeze when I boot normally, but that I can't even access safe mode. This being a big dilemma I contacted Microsoft where they told me that I need my recovery discs. This poses yet another problem as I'm currently in France and left those things at home in the US.
Is there any way to work around these discs? Or at least a way for Microsoft to give me a large compensation for my wasted time and money?
This whole business is quite aggravating and I hope someone can help me fix it once and for all!


Answer:Update kb2859537 - cannot boot in normal or safe mode

Someone help me
Is there any way to run cmd in elevated mode from recovery? It'd be nice to run wusa.exe and remove the update without needing normal/safe mode.
I've read about rootkits messing with the update, but in my previous search for viruses I Rand tdsskiller numerous times and removing any threat. Maybe it's a hardware (hdd) failure?

Any input would be greatly appreciated.

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My PC will freeze about 1 minute after normal boot but will work flawlessly in Safe Mode, albeit not being able to use most applications like Windows Media Player. It will freeze regardless of logging in and out of any accounts. I even tried making a new account to see if there was a conflict with just my main account, though, to no avail.
^----This poster seemed to have had the same problem as I but I have tried all the methods posted in this post.

I have a:

Pavilion g6 Notebook PC
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD A6-3400M APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0
Processor Count: 4
RAM: 3562 Mb
Graphics Card: AMD Radeon(TM) HD 6520G, 512 Mb
Hard Drives: C: Total - 457944 MB, Free - 333087 MB; D: Total - 14730 MB, Free - 1639 MB; E: Total - 4055 MB, Free - 1124 MB;
Motherboard: Hewlett-Packard, 169B
Antivirus: Norton Internet Security, Disabled

I would just like to add that my grapics card has been acting up, occasionally giving me a BSOD and causing the computer to perform a physical dump of the memory whenever it happens. Most recently, this scenario happened again but I had happen to be downloading files using uTorrent so I don't know if that may be one of the problems or not. Whether or not it was, I unistalled uTorrent but nothing has changed.

I appreciate any assistance!

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so, i turn off my computer last night. wake up, and it wont boot up.

this is the first time in months that i've had it off for a whole night.

so i try to boot up, it gets stuck at the loading screen. restart, same thing. since my processor is overclocked, i downclocked it to see if that could be doing it. still nothing.

try safe mode, boots fine.

so i try a system restore, still nothing when i try to boot up normally.

i was thinking about doing a repair with the install cd. but i think i've lost my cd key. its not with my disk, and im not sure where it could be.

is there anything i could do/check?


Answer:Freezing on normal boot, but fine in safe mode.

Download and use this, then you can do a repair.

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On boot up, while showing the pulsing Windows 7 logo, my computer stops.  Screen goes black then says "No signal", case fans stop, HD light shows no activity, ctrl+alt+del does nothing, reset button does nothing.  Starts fine on Safe Mode.  No recent hardware or software changes.  OS - Windows 7 Ultimate.  Any thoughts? 

Answer:Computer shuts down during normal boot but not safe mode

Sounds like a driver or system setting in Normal mode is corrupt.
I assume you're describing a complete system shutdown.
I would check your Update history to see if you have any recent Windows Updates that may coincide with this issue. Perhaps a failed update?
First try going into msconfig and deselecting all Startup items (Not Services). Then try booting into Normal mode.
Worst case at this point would be a system restore.

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Hello guys,

I've been attempting to fix my laptop for the past 4 hours and nothing seems to be working so I thought I would try my luck in this forum. Here's what's going on:

When I turn it on, it loads the compaq screen, then says "windows is loading files".
It then attempts to take me to the startup repair screen, but cannot load the startup repair options and just stays at a blue screen (NOT the blue screen of death).

I am unable to start the computer in safe mode as it gets to the same screen and does the same thing.

I have accessed the boot options screen and loaded windows from the disk in an attempt the repair it that way but I can not restore the computer from an earlier point in time and startup repair does nothing but search for problems for hours with no progress.

Im running windows 7 home edition 32bit
The computer is a compaq presario CQ42

I'm running out of options and would love any help! Re-formatting is not an option I need the information!

Thanks in advance

Answer:Windows 7 unable to boot in normal or safe mode

system restore: what error?
Boot into recovery environment. Then goto "command prompt"

chkdsk/f c:


chkdsk/f d:
chkdsk/f e:
chkdsk/f f:
Some of these commands fail because of the fact you don't have a drive called F for example


list vol
give you the drive letters

Any disk errors? Are all errors repaired?

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I have a computer with windows 98 and for some reson it would not start i had to bypass start up files to get it to run skipped autobat.exec and ran it safe mode but i has told to restore all those files with a windows 98 second edition disk since it has the original start programs for wins 98 on it so i did and it still wont start right i tired the same way skipping start progames but it would say missing system.INI and then shut it self off and when i start in safe mode it sayes something wrong with start in safe mode i say close and safe mode does not load please help I kown there is a way to fix the start programes without fully starting the computer please help please!!!!!!!!!!
I would really appreciate it Thanks

Answer:windows wont boot in normal or safe mode HELP!!!!

I can understand your frustration, but a word for word message of the errors that you are experiencing would help everyone trouble shoot and help you!

Welcome to Major Geeks!

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I was testing out a download/install on my virtual machine and it spread out of the virtual machine and corrupted most of my registry files as well as all of my startup/startup repair files and maybe all of my files for all i know. I cant start the computer up it gets a blue screen after the windows logo then it makes me do startup repair (my keyboard doesnt work after that point) and that just shows a black screen and a mouse but nothing loads.

Answer:windows 7 does not boot normal, safe mode, or repair

What was it you were testing, why do you think this is a Malware issue?

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I have this company laptop here (a Toshiba satellite harman/kardon) that i must repare without losing anything.

this is the message i get before windows start:
2 System Processors [2047Mb memory] Multiprocessor Kernel The System is booting in safe mode - minimal services boot logging Enabled

Then make drive verification says C and D are clean. Then boot in safe mode.

The Thing is that it only want to boot in safe mode!
- Let it boot alone.... Safe Mode
- Hit F8 then selected normal mode.... safe mode
- Scan-Disk+Defrag+AdAware+Ccleaner.... safe mode

Another problem is that I cannot install any progs, windows give me an error box saying that installer doesn't work in safe mode.

Please Help i spent like 5 hour on this without any result


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Answer:40Mb in safe mode, 300Kb normal boot

Quote: Originally Posted by Kimbroughhg

Title says it all, it is very frustrating. Anyone heard of this before? Mmy searches haven't yielded much. As always, specs in the Lil tab under my name. Thanks

I'm sorry, but for me, the title does not say it all.

What are you asking?

Could you provide a few more details?

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Recently, I accidentally clicked on a few bad google links. Soon after, my computer started acting weirdly. I started receiving windows notices saying that my computer was infected with spyware. I could tell that these were fake and started scanning my computer with avast anti-virus. It was acting weirdly and then I saw that a window popped up called "vista anti-virus" i then googled this and found that this was a fake anti-virus that would install more viruses on my computer. So, I panicked and manually shut down my computer with the power button and booted into safe mode. I then scanned my computer with avast and spybot s&d. It removed as many trojans, spyware, and adwares that it could find, except a few, the only which of that i remember was a trojan called smit.fraud. So I googled smit.fraud and found that it could be fixed with this tool: . After running this, i thought that my problems would be fixed. So, I booted normally and I could still see some icons from the virus like Privacy Protector, Fetish Pics, and weirdly, ESET Nod32 anti-virus, none of which I (deliberately) installed. Then, all of a sudden I saw that my computer had completely frozen up. So, I rebooted, and after a minute or so the same thing happened again. I booted once more and yet again, the same thing happened. So, I tried to log into safe mode, and to my horror, I could not log in and an error popped up saying something to the effect that win... Read more

Answer:Cannot log into Safe Mode + XP freezes after a minute on normal boot

It's gonna take more then just SmitFraudFix. You should also download and run SuperAntiSpyware after you run SmitFraudFix in Safe Mode. SmitFraudFix needs to run in Safe Mode to be effective. Then run a full scan with SuperAntiSpyware when the computer reboots. After you do that download and isntall AVG 8 and do a fulls can with that as well. In the future be more careful when clicking "google" links, no porn is worth reformating a computer for.

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I am running using Dell Inspiron with windows vista. A couple days ago, I got on the computer and then it froze, at fist the program I was using froze, and then I got a circle next to the arrow, but could still move the arrow, then the arrow stops moving. CTL ALT DEL does not work, so i must do a hard reboot, try to boot in safe mode and all the files come up but then it goes no where and the computer either restarts or I reboot it.

I have run all types of tests and nothing comes up. Today I got the blue screen of death twice, but after reboot, it goes away. I do not have a Boot Disk and have tried all the tests in the F8 command. Currently I am running an expanded memory test, but figured I would get this out there before I go insane.

Any ideas would be MUCH appreciated.

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I am using Compaq Pressario P4 PC with ?Windows XP Home edition? Operating System installed on it. The issue that I am facing is as follows:
- One day, audio was not working with PC. My hard disk drive was close to full, so, I thought of uninstalling couple of unnecessary programs. While doing so, I stopped uninstallation in middle by pressing back button, then, uninstallation process hanged. After that I also tried rollback of soundMAX digital audio driver and again I selected back button and this also hanged. Please note that I had inserted the restore CD in upper CD drive to search the audio driver file. Then, I started the computer through hard reset. After that first it went in restore mode, exited that, Windows Logo came and after that there was just a blinking cursor at top left corner and nothing would happen after that.
- Then I called one PC technician for data recovery from my hard drive. He took my hardrive out of the PC and connected it via USB adaptor to my laptop. The hard drive could be detected and we started data copying from hard drive to laptop. However after every 3-4 minutes, hard drive used to hang and then we had to take out the hard drive cable, again reconnect. This we repeated multiple times to recover the important data from my hard drive.
- After that, hard drive was re-inserted in the PC. Since, after restart PC was not booting up (Windows Logo came and after that there was just a blinking cursor at top left corner ... Read more

Answer:PC doesn't boot in normal mode even after OS reinstallation,though,boots in safe mode

Yes, the hard drive may have become faulty and unreliable and therfore will soon fail completely. For confirmation, test it with the drive maker's diagnostic software for DOS.
The links are here: Start > All Programs > Accessories > System Tools

In Safe Mode, no third-party drivers are loaded. In Normal Mode, all those extra drivers being accessed on an already flakey drive is causing it to crash.

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My Toshiba satellite will only boot in safe mode tried sfc/scannow getting this message

Windows resource protection found corrupt files but was unable to fix some of them.

I've tried a system restore but that wasnt very successful either, if I uploaded the CBS log of the scan could someone try help me with the problem. Thanks

Answer:BSOD when trying to boot in normal mode, safe mode works fine

You may need to run SFC up to 3 times for it to have a chance to repair all files.

If it won't then you can consider a Repair Install.

However be aware that factory preinstalled Win7 is one of the worst possible installs of Win7 one can have, larded with bloatware and duplicate utilties that intefere with better versions built into Win7. So I would strongly consider doing the vastly superior Clean Reinstall - Factory OEM Windows 7.

If you decide to try to repair you can also capture the BSOD file and post it up for one of our BSOD analysts as shown here: Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums

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Hi there, I'm trying to fix my Aunt's windows XP computer. I downloaded MBAM as she had previously mentioned getting a call on the phone from someone in India telling her she needed to pay $160 for her antivirus or her computer would shut down.

I ran MBAM and it took about 8 hours to scan, and at the very end found a bunch of results. I told it to get rid of them, and then restarted. Upon restarting, it also ran a disk check, and after that finished, it booted up but took forever to load. Upon loading the taskbar showed up for a brief moment, then disappeared, and I can't seem to get it to run from the task manager either. It brings up the explorer.exe process briefly, then without ever loading the taskbar, it ends the process.

I got a bit worried at this point and tried to restart in safe mode. However, when I do that, it loads a bunch of drivers and then stops. It never finishes loading. (this happens in safe mode with and without networking)

I also tried restarting back into normal mode and running avast through command prompts, but it doesn't do anything and I also got errors stating that a particular file is missing.

What should I do next? I was going to attempt running combofix from my flash drive, but when I try to CD into the drive, it says the drive isn't ready. If you have any suggestions on what to do, let me know, thanks.

Answer:Unable to boot in safe mode, explorer.exe not loading in normal mode

Do not run combofix,let me ask someone to help you

good luck

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