Computer Support Forum

Keyboard, Mouse, Sound Stop Working, PC hangs/freezes

Question: Keyboard, Mouse, Sound Stop Working, PC hangs/freezes

Steelseries Apex Keyboard, Razer DeathAdder mouse, Razer Carcharias Headset randomly (no visible pattern or trigger) stop working, however, remain powered on; PS/2 mouse and keyboard appear to continue working during this period; Sound Device emits several sharp static-esque noises and then fails
Computer shortly thereafter subsequently hangs for a long period of time, then freezes until reset/powered off; appears to run smoothly for a few moments but freezes instantly upon trying to access the taskbar, desktop programs, CTRL+ALT+Delete, etc.
Has been occurring for three to four weeks since computer was diagnosed and repaired (dead motherboard replaced via RMA warranty, liquid cooling switched to high-powered fan ventilation); diagnosis included a statement on "Steelseries driver causes Windows to appear to hang"
Only one BSOD observed in the near-four week period [attached as a file to the post]
Actions Taken Thus Far
Keyboard/Mouse completely uninstalled [drivers, AppData, removed from Device Manager, etc.] in line with Steelseries & Razer FAQ guidelines on correct uninstallation process
Used CCleaner for removing extraneous registry/internet files; Norton Security full scan run, Windows 7 OS fully updated, Disk Defragmenter run, USB Root Hubs set to "Do not power off devices", etc.
So far the issues I am having have been on and off, and while somewhat consistent, I have been able to use the computer for up to 6 hours without issue on several occasions, but every other time it is shutdown or rebooted, it starts to show signs of these problems again, and then finally freezes indefinitely.
I am more than happy to provide any other information necessary to getting this solved in a way that does not require me to reset my computer's OS to factory default settings.

Relevance 100%
Preferred Solution: Keyboard, Mouse, Sound Stop Working, PC hangs/freezes

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Keyboard, Mouse, Sound Stop Working, PC hangs/freezes

1.  Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  

When Speccy opens you will see a screen similar to the one below.

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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Good Morning all!

I am writing this post asking for help on my newly upgraded custom computer has been giving me crap for the past week since the upgrade...

The issue so far:
Every so often, randomly, my computer will "freeze". The reason I put "" around freeze is because I am not sure if its windows freezing or USB ports just all of a sudden stop working....
The only way to fix said issue is to hard restart my tower by holding the button.
A couple times after doing said restart, my computer will freeze at the "Asus" motherboard loading screen. (the one where I can hit F2 or DEL to get to bios)

During this issue, my keyboard and mouse are unresponsive. Unplugging and plugging back in does nothing. The keyboard and mouse are still receiving power however as the laser is still on, and my keyboards NUM LOCK light is as well. But any attempt to turn off NUM LOCK does nothing.
My mouse icon disappears completely from the screen.

It's even done it in SAFE MODE!

So far it's happened about 10 times in the past week.

What I've done so far to try and fix it:

1. Updated Bios for Motherboard.
2. Updated Windows as needed. (A few ERRORS trying to install certain updates, but a DNS FLUSH seemed to fix that issue....)
3. Ran MEMTEST twice. No issues with hardware from what the results showed.
4. Trying a switch of keyboard and mouse AFTER the freeze does nothing. Haven't tried using new keyboard and mouse entire time to see if freeze happens period... Al... Read more

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I recently built a computer and installed Windows 8.1 on it. All was working smoothly until my mouse grew a tendency to stop working at random, the Windows "USB Unplugged" noise played and then it began to work again. This happens completely randomly whether I am playing a game or I am moving things around on my desktop. This continues to happen until my mouse and keyboard stop working completely. This also happens to my audio, the sound that was playing in the background continues to play, but an odd, sort of glitchy noise plays as well. I have attempted to unplug and plug back in the devices that started working improperly, but it does not work. However, the lights on the devices continue to show. The only solution that I have found is restarting my computer, and when it comes back on, the cycle repeats. Can anyone figure out what is going on!?
Computer Specs:
Windows 8.1 (duh)
Intel Xeon 1230 v2
ASUS GeForce® GTX 760 DirectCU II
Seagate Barracuda 1 TB HDD ST1000DM003

Corsair Vengeance Blue 8 GB (2X4 GB) PC3-12800 1600mHz DDR3 240-Pin SDRAM Dual Channel Memory Kit CMZ8GX3M2A1600C9B

| Crucial Ballistix Sport 8GB Kit (4GBx2) DDR3 1600 MT/s (PC3-12800) CL9 @1.5V UDIMM 240-Pin Memory BLS2KIT4G3D1609DS1S00 (Just added this kit)
Corsair Builder Series CX 600 Watt ATX/EPS  80 PLUS (CX600)

Answer:Keyboard, Mouse, and Sound stop working

Look in the Device Manager to see if there are any yellow warnings or red errors.

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Greetings all,

So this problem seemed to pop up after I enabled the guest account feature. I have since disabled it.

Anyway, whenever I attempt to play music, a video, or anything with sound (including internet videos and stuff) the keyboard and mouse will both freeze. But the weird thing is, the video will keep playing and the computer will continue to apparently operate.

I have already tried uninstalling my integrated sound card drivers, deleting them, and re-installing them, but no luck with that. Also tried SFC /scannow, but no discrepancies were noted.

I don't have any system restore points either...

Any ideas on what might be happening here? I hope it's not a hardware issue...

EDIT: When I hit the restart button (hardwired to MOBO) and programs start to shut down, the mouse and keyboard start to work again before the computer shuts down.

Answer:Sound Not Working; Playing Music/Videos Freezes Keyboard and Mouse

I suspect the sound is just a byproduct of whatever is causing the keyboard and mouse lockup.
The key, as I see it, is the reset and when "programs start to shut down" it unlocks, again suggesting some program or other hardware device is the problem.

Are the keyboard and mouse wired or wireless? and if wireless are they separate or on the same wireless connection?

What media player(s) are you using?

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I've bought a new pc. Here are the details:Intel C2D 3Ghz (E8400),Transcend 2 Gb 800 MHz ram,nvidia 630i /GeForce 7100i mother board,western digital 160 gb sata 2 hdd,frontech 500W psu,and i currently have 5 fans running (3 on cabinet, 1 on psu, 1 on cpu). When i check the exhaust air coming out of the fans outside, its not so pc completely hangs even without any heavy applications running and i have to restart with the reset switch.what the problem could be?hangs occur with no mouse movement, even capslock/numlock lights not going on/off!Also there's an 8 pin ATX 12 v slot in my motherboard but my psu gives only a 4 pin connector. i was advised to put the connector to the right side (the right half of the 8 pin slot) (the side closest to the processor). Is that creating any problem?All my drivers are up to date and my system is virus free. I also clean my registry quite often.I have internet through LAN and it's my observation that the hangs tend to occur if my internet connection is on.I made the BIOS settings default but still it didn't help!When i made the settings to "error-safe default", the system hanged while booting!It's really frustrating! A problem with the hardware would be very very dissapointing especially since the pc in new!Please help!

Answer:System completely hangs/freezes; mouse and keyboard also doesn't work!

I am not an expert but I notice you say this is a new PC but the PSU connector is not the same as the block on the mainboard. If you bought the complete system as new I would expect the PSU and the mobo to be totally compatible. If this is the case I would suggest you contact the supplier.

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After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This occurs on Firefox, Chrome and IE. This seemed to start after Microsoft update and Flash updates

Answer:Mouse scroll and keyboard stop working until left click of mouse

Hello mpmckee,

First run Antivirus, Malware, and Spyware scans. Remove anything the programs find.

Note: if you need some suggestions on which tools to use, let me know.

Afterwards, test functionally of mouse and keyboard.

If no change, run System Restore, choose a Restore point before the issue started.

Again test behavior of mouse and keyboard.

If the issue has been resolved, go ahead and reinstall windows Updates.


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Keyboard and mouse stop working

Hi, I'm having some major problems with my Dell Dimension 8400 which runs on Windows XP.
It all started with some files found and replaced during chkdsk.
My PC was working fine yesterday, but today when I turned it on the problem started.
At first, everything is okay. Then, after the initial Windows page the screen goes black and a gray bar appears at the bottom. At this point, the keyboard and mouse shut off (lights go off) and stop working. Once the gray bar has finished loading (1-2 seconds), windows continues to start as usual. The only problem is when I get to the log in screen (where I have multiple user accounts) I cannot choose one to log on with because the keyboard and mouse do not work. I have tried unplugging them and putting them in the USB slot instead but to no avail. I cannot run safemode or anything because the same login screen comes up.
I tried hitting F12 initially and ran hard drive diagnostics which gave me the alarming result:
"Drive 0: ST3160023AS - FAIL - Return Code 7
Drive 2: No device"
Drive CD drive...diagnostics not supported
Drive DVD drive...diagnostics not supported

Any Suggestions? Please help!

Thanks in advance.

Answer:Keyboard and mouse stop working AND STOP 0X0000007B

Please follow the steps here for the Stop 0x0000007B error:

As you will note, one cause can be a boot sector virus.

Return Code 7 can indicate hard drive failure. Drive 0 is the hard drive.

As for CHKDSK replacing files and causing this problem, it's not likely. Even IF you check both options- fix file system errors and scan for and attempt recovery of bad sectors, it didn't 'cause' the problem, it just made it more evident.

Backup everything you do not want to lose and consider replacing the hard drive.

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Relevance 78.72%

Hi all.

New to forum so please bare with me if I violate anything. I have an HP Pavilion ze2113us that has a formatted hard drive, new istall of XP, new heatsink and working fan, good battery, charger, tested memory and all the latest drivers. The problem is that after about 8-10 minutes, the mouse and keyboard stop working and I have to do a hard reboot only for it to happen again. It just freezes. Windows update balloon and other things still load in system tray while the mouse and keyboard do not work.

I am a computer tech but this one has me stumped. At first I thought it was over heating because I noticed that the fan did not work, so I replaced it with a working fan and heatsink. I swapped out the memory sticks, still it happens. There are no errors, blue screens, errors in event log or smell or feel of excessive heat on the bottom of case.

I would look at the touchpad and keyboard but initially they work fine. Only after 8-10 minutes do they stop working. Still seems to me like an overheating problem but the laptop should shut down or reboot when that happens. It does not.

I have not tested the hard drive but the symptoms did not warranty that. Looking for opinions and possible solutions. Any ideas would be greatly apprciated. I am at my wits end!

Thank you for your time,


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I am having a problem with my keyboard and mouse not working on my laptop ASUS G2S. It works post Windows Boot Up. It stops working at the logon or welcome screen for windows XP. I can still enter the BIOS as the keyboard and mouse work fine pre windows load. I can get the mouse to work with a USB mouse but I do not have a USB Keyboard atm. The computer did not crash at all to lead up to this I just restarted the computer and ran into this problem. If you need any other information let me know! Thanks for your help!

Answer:Keyboard and Mouse Stop Working

When you enter the BIOS, look what settings are under keyboard and mouse; perhaps PS/2 is turned off.

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Mouse and keyboard (both are wired) stop working (hanging) while using. Once I changed mouse, after that for a period of four months no issues but now its starts again. I can?t save any file while facing this issue. Now it is more frequent and daily more than five times. Many of the times while browsing it happens. 

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I had Windows 10 installed for I guess a year working good. The other day it did not see USB flash drive I plug in. It did make a ding sound though the USB sound headphones I have on it.

Rebooted and then no USB works. It goes to the log in screen and I can press any key and nothing it just times out.

With a Windows 10 USB stick I made long ago I booted it and said run system restore on that hard drive. I pick one out of 2 restore dates but after a wile it says restore failed. I pick the other restore and same thing. It said something like turn off anti virus but there is no were to get in to my Windows 10 to do that.

Install a new load on a small hard drive I have. I can see the 2TB drive I had Windows 10 on now in the folder.

Is there any were to copy the USB drivers on the new load to the old load now? It be nice to have my Windows 10 back it was months setting it all up how I liked it.

I hope some one can help.

All seems good just no USB works.

O yes. I have a USB 3.0 card. When I plug that in USB did not work on it ether. I guess needs a drive and the BOIS don't see it maybe. But then the on board USB did not work ether in the BOIS to start it up with that card in. Not sure why. The card is still out of it right now with this new install on another HDD.

It only has USB to plug in a keyboard and mouse to do any thing. No PS2 ports.

-Raymond Day

Answer:USB stop working no keyboard or mouse now.

Can you get into safe mode & run system restore from there?

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We have about 40 E73's in our office.  At least once a week one of the PC's has an issue where both the mouse and keyboard stop working.  We are using Win7 Pro.  Both work until the boot up process gets to the first Windows screen (Contrl/Alt/Del to unlock the PC)   This stops the boot up/windows start process as there is no way to do wnything.  We have to do a hard shut down of the PC.  The only solution we have found so far is a restore of the system to factory defaults.  Not an ideal solution as it takes to much time and effort. I have not been able to find a better solution to the issue.  Anyone? E73Type: 10AUModel 00ESUSThanksJohn Godish

Answer:USB Mouse and Keyboard Stop Working E73 Win 7 Pro

Is that the Lenovo usb keyboard and mouse it came with?  Do you have systems with those from after-market, and do they have same problem?   Are you up to date with Chipset (USB ports) driver and BIOS? 

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I'm not too used to computers and stuff, but every once in a while, my desktop will become hot and my mouse and keyboard would stop working. They're still connected to the pc and are still being powered but none of the buttons work. I'm not sure if it has something to do with the heat but it's just really weird. It mostly happens when playing games.
Any help would be appreciated.

Answer:Keyboard And Mouse Stop Working

You didn't tell us anything about this computer, other than it is a desktop and runs W8.1.

What are the temps? Is the interior clean of heat trapping dust? Are all fans spinning? Have you scanned for malware? With what?

It sounds like your computer is locking up - a common heat related symptom.

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Hey guys,
Yesterday I had a warning from kaspersky saying it had found and deleted a tojan.
Ok, so it was gone, but since my keyboard and mouse just stop working when they feel like it.
the strange thing though is the mouse will still move around (just wont make any tooltips appear or click on anything) and the keyboard wont type yet the shortcuts will still work for eg ctrl+alt+del, the windows logo key and ctrl+shift+esc are the ones i tried so far and they all work, and bring the correct things up.
WHen it happens I have to restart and it is ok.
I will post a HJT log and smitfraud fix log in a couple of mins.
Hope You can help
Kind Regards

EDIT1: Just noticed that I cannot click on anything other than the window open.

EDIT2: HJT log below!
Logfile of HijackThis v1.99.1
Scan saved at 18:10:25, on 17/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\Applications\Nero 7\InCD\InCDsrv.exe
C:\Program Fil... Read more

Answer:keyboard and mouse stop working!

Try running: SFC /SCANNOW

It is a system file checker (SFC), which will check your Windows files and replace missing and corrupted files.

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Relevance 78.31%

Hello all,  first the basics:  the mouse and keyboard will stop working for no reason. It will happen on a web page, it will happen in email, it will happen when it's not being asked to do anything, it will happen after hibernation, it will happen when I'm playing solitare.  The system:  7 year old compac presario.  Speed is 1100mhz, 1 gig of ram, 35 gig of hard drive (newer seagate), newer CD (sony) writer, Windows XP Pro with SP2. The system has the original video card and sound card.  I interface with the web through cox high speed internet service. The story:  I started having problems with MS Outlook express not sending mail.  What that finally ended up being was a corrupted db file.  The current issue with the keyboard and mouse started shortly after the fix (deletion of db file) . What I have done:  deleted the send db file-deleted the last outlook hotfix update, ran every scan known to us mere mortals, visited microsoft, updated any drivers I could find relating to mice/keyboards.  The problems does not seem to be associated with a length of time or a specific action on my part.  There are no error messages, no odd hd sounds or any other noise/action related to it.  They both just stop, ctrl/alt/delete will do nothing, the only recovery is reboot.  I would really appreciate some help.  Thanks for your time and trouble. Doug in AZ.

Answer:Keyboard and mouse stop working.......

USB or PS2 ? ?

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Relevance 78.31%

Hello. About a month ago a problem has occured. That problem is still frustrating me and I cannot fix it. I've taken my pc to the store where I bought it and they said it worked for them. The problem is my keyboard and my mouse. When I'm browsing the internet or anything but playing a game,it works fine. Once I start a game, after 20-25 minutes(sometimes even a few hours!) of constant gameplay, caps lock,numlock and scroll lock lights turn on. After that it might turn off and on 1 time,quickly, and then the keyboard would stop responding.After the keyboard stops responding, the mouse does too. There are no lights on the keyboard apart from the one on the top of it, nor can I turn on the numlock ,scroll lock and caps lock lights on. The LED lights on the mouse still work.

I've tried different keyboards and mouses-same.

My specs:
Sapphire r9 380,
Intel i7 920,2.67 GHz,
MS Keyboard,says "HIV keyboard" in device manager and properties,
HAVIC Mouse,says "HIV mouse" in properties,
465GB of HDD,
Windows 7 Ultimate.

Tried installing new windows,updating bios,updating drivers,changing USBs...
After the mouse and keyboard stop working,the computer is still running,and the keyboard is sending the same input it was when it froze.

Would changing my motherboard fix this?
It would,I think?
PLEASE HELP! I've had this problem for months! It's very frustrating.

Answer:Please Help! Mouse and keyboard stop working!

HelpMePlease1121 said:

Would changing my motherboard fix this?
It would,I think?Click to expand...

Changing your motherboard would most likely not resolve the issue.

How are your peripherals connected to your computer? (USB, etc.)

Xeiver Daniel Pyron

Network Administrator

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Relevance 78.31%

I am supposed to be using my computer for work in a couple weeks and they needed me to uninstall my kaspersky software and get windows essentials so I used the kaspersky uninstaller found on their website and it looked like it uninstalled the program but the uninstaller kept running for some reason so I closed it and downloaded windows essentials and tried running that. It ran for a while and fed me back an error saying I had another windows installer running on my computer and so I decided to restart my computer. When I went to do that I saw I had some windows updates that had downloaded so I told them to install. I then left and when I got back to start up my computer it ran the last of the install for the windows updates and booted fully into windows but my keyboard and mouse no longer work at all. I tried to hook up a PS2 keyboard and mouse but that still did not work. I tried booting into all the versions of safe mode but still the same problem. The keyboard and mouse and all my USB plugs seem to work just fine while navigating through stuff right up until my computer fully boots into windows. I have tried boot repair but it says nothing needs repairing and I tried to run a system restore as well. The system restore point was earlier in the day right before it installed the "critical update" but when I run it it goes for a while then feeds back a hex error telling me that one or more files could not be restored.

Please please please help me I have run out o... Read more

Answer:Keyboard and Mouse stop working HELP PLZ!

Hi did you shut down the computer then plug in the ps/2 mouse and reboot

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Relevance 78.31%

I'm using Window 7, 64bit

I removed a file call Kuirkbdfltr.sys because it is causing BSOD, now my mouse and keyboard stop working. They work fine in BIOS and I can get into safe mode but keyboard and mouse still won't work in window.

I need to find a way to put Kuirkbdfltr.sys back from my recycle bin or restore window 7 to earlier setting without the usage of keyboard and mouse.

I have tried different usb port with multiple mouse/wacom tab/keyboard and the window tried to automatically reinstall driver but they still won't work.

Any idea?

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I am having a problem with my keyboard and mouse not working on my laptop ASUS G2S. It works post Windows Boot Up. It stops working at the logon or welcome screen for windows XP. I can still enter the BIOS as the keyboard and mouse work fine pre windows load. I can get the mouse to work with a USB mouse but I do not have a USB Keyboard atm. The computer did not crash at all to lead up to this I just restarted the computer and ran into this problem. I have also tried booting into safe mode but run into the same program. I do not have the ASUS recovery DVD with me as it is at school and I am at home for a week or so. If you need any other information let me know! Thanks for your help!

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I did a fresh install from the Windows 7 Professional 64 bit that was supplied with the computer.  The load was perfect.  All Microsoft updates were installed except the one that nags about Windows 10.  After loading the wrong Brother printer, I uninstalled that printer.  On the very next boot, the USB mouse and keyboard were both frozen.  Moving them to different USB ports did no good.  Several different models of mouse and keyboard didn't work.  I tried the latest chipset and USB 3.0 drivers from HP's website.  Nothing.  The computer will shut down properly by pressing the power button.  This has happened on 3 of my 23 new computers.  Any thoughts?  Maybe a firmware update?  

Answer:USB Keyboard & Mouse Stop Working

I forgot to mention that I'm working from images.  I have stages of the installation for just this reason.  That's why I'm able to try different things on different computers.

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Well my mouse and keyboard stop working on the start up,when it says windows in starting when i comes to logging on i cant my mouse and KB is just Locked how do i fix this

Answer:My Mouse And Keyboard Stop Working

Quote: Originally Posted by Girby2K9

Well my mouse and keyboard stop working on the start up,when it says windows in starting when i comes to logging on i cant my mouse and KB is just Locked how do i fix this

I think your mouse just caused my printer to stop working

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Sorry for my English.

I have dell optiplex 390 computer. I used it for 6 month without having problem. But now i have problem on keyboard and mouse. Every time turn on the computer it work correctly for 2 or 3 minutes. After that it stop responding. First I thought it have problem with OS. Then I installed windows. But now also it happen as before. When it happen I change the port that mouse and keyboard are connected. Then it again work for 2 or 3 minutes and stop working. I check whether the port I used before can used for other devices so I insert USB flash drive. It detected. So I am confuse what the real problem is. I hope will get your help soon.


Answer:Keyboard and mouse stop working.

No replay yet??? So bad

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My PC won't go into sleep mode either automatically or manually so I just leave it on all day (the screen will go off at the pre-determined time though). However, that's not my issue as I've learned to live with it. I'm just mentioning it because it could be related to the following issue that just started happening yesterday.

When I come down to use the PC after it's been sitting unused for a few hours, the screen is off and I can still hear the fans running and the power light is on, as always. Usually all I have to do is hit a key or move the mouse and the screen comes back on and away I go. The last couple days though, the keyboard and mouse (both USB) appear to have "turned off" (no lights showing on either) during the idle period. Then, no matter what I do I can't get the screen to come back on because they keyboard and mouse have somehow went off.

At that point all I can do is a hard shutdown (holding the power button until the machine turns off) and reboot at which time everything's fine.

Anyone know what's going on? It's one of those "everything was fine for weeks and then all of a sudden" things.

This is a Windows 7 32bit machine, fully updated and no recent changes made.

Answer:Keyboard and mouse randomly stop working

Since you are doing hard shut downs, I highly recommend a Disk Check with Automatically fix file system errors checked.
As to the mouse/keyboard issue, please provide more information. Are these USB or PS/2 devices?

Also, we have no idea if you have a laptop, desktop, or an HP UFO running Windows 7 (the last one is just a joke; HP has no UFOs to my knowledge ). Please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs

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I keep getting this error "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it". And if I leave my PC on to long the keyboard, mouse, and sometimes even the monitor stop working. I've tried unplugging the keyboard and mouse (which are not USB) and plugging them back in, but to no avail.
It's a Dell Dimension 8400
Any help would be much appreciated. Thanks

Edit: I turned off system standby and now only the keyboard and mouse stop working.

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They just stop, they don't turn off, they aren't disconnected, the computer still running fine, nothing unusual but the mouse and the keyboard. I don't think this is a problem with the keyboard and mouse because until yesterday I it was a mouse only problem and I was going to buy a new one, but now the keyboard also stop responding and I'm worried. They stop for only a few sec, around 10~~20 secs before normalizing.

Answer:Keyboard and Mouse stop working randomly.

Hello and welcome maridan48 mate first and most obvious question is have you tried another KB and mouse?

Next are the devices simple units or larger gaming ones that may have drivers?

Third if they are USB connected are the machine's USB drivers up to date - don't rely on the Windows driver test use manufacturers sites.

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Thanks for any help.
- both lock up at once (ctrl-alt-del does nothing)
- reboot needed to fix
- power still present on mouse
- started happening few days ago, getting more and more frequent (15 min someimes)
- Malwarebytes and MSE scans are clean
- seems to happen most frequenty in IE or Firefox (but not sure)
 - Dell XPS 8500 tower
 - Intel i5
 - Windows 7 Pro 64-bit
Here's the MiniToolBox event log:
MiniToolBox by Farbar  Version: 13-07-2013
Ran by Mitchell (administrator) on 23-08-2013 at 07:23:28
Running from "C:\Users\Mitchell\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
========================= Event log errors: ===============================
Application errors:
Error: (08/23/2013 07:16:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (08/22/2013 10:10:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (08/22/2013 09:40:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WH... Read more

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Specs: Windows 10 64bit(Windows 7 ultimate 64bit) P67 Sabertooth Motherboard I don't remember the PSU brand but it was gold rated 1000W Logitech G500S mouse Alienware Keyboard Also Logitech wireless keyboard/mouse combo

Observed Action:

I'm doing whatever, usually something graphics intensive(movie or game) or browsing reddit. Then the mouse will stop working for 1-15 seconds. The mouse has an LED mouse speed gauge that will turn off occasionally when this happens the first time or two. After an indeterminate amount of power failures(sometimes 0, usually 2-3, as high as 11) of the mouse, it will stop working completely until restart. Sometimes the keyboard stops working also. Sometimes if I have the wireless keyboard combo plugged in with the gaming mouse, just the gaming mouse will stop working. Sometimes all 3. Some nights I will go through an entire night of gaming without a single failure. Some nights I have 10+ complete failures.

Plugging into different ports/hubs on the motherboard changes nothing. Plugging into USB 3.0 does nothing. I have 5 HDDs, one 120gb first gen intel SSD boot drive, one 3-TB, two 500gb, one 250gb. I've reformatted the SSD, but not the others. I upgraded from Win7 to Win10 change. I have changed my power plan settings to have selective suspension of USB turned off in 'Device Manager' and 'Power Options'. I've blown out my computer and nearly returned it to a new state of cleanliness. I went fr... Read more

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For a while now my my detachable Keyboard, Trackpad and Mouse have kept stopping. It has happened before and cured itself but so far not this time. A new and odd behaviour is that after closing down and relaunching everything does work, for about two seconds only, just enough time to log in and click one item in the Taskbar. From then on I have to rely on Touch, until I set up a standby Bluetooth board and mouse which are not perfect but enable me to keep using my 2-in-1 PC.

As it may not recover of its own accord or may take a long time to do so I would be relieved if someone can diagnose what might be happening and how to prevent it. Is it a hardwear or a software issue?

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For a while now my my detachable Keyboard, Trackpad and Mouse have kept stopping. It has happened before and cured itself but so far not this time. A new and odd behaviour is that after closing down and relaunching everything does work, for about two seconds only, just enough time to log in and click one item in the Taskbar. From then on I have to rely on Touch, until I set up a standby Bluetooth board and mouse which are not perfect but enable me to keep using my 2-in-1 PC.

As it may not recover of its own accord or may take a long time to do so I would be relieved if someone can diagnose what might be happening and how to prevent it. Is it a hardwear or a software issue?

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 The (physical) keyboard and mouse of my Yoga 13 sometimes just stop working in laptop mode, while the touchscreen and windows still work fine. Happens on average every hour. After closing the laptop and reopening it again, the keyboard and mouse work great again.    No idea if this is a hardware or software problem. Someone who knows how to solve this? Thanks in advance,Dylan   


Go to Solution.

Answer:Yoga 13: keyboard and mouse stop working

Hi Dylan,
Welcome and Thanks for posting in the Lenovo Community,
I?d like to advise you to disable the Motion Control (Lenovo Transition Software) and try the keyboard and the Touchpad after this for a while to see if it will be disabled again.
Hope the information helps. Let us know.


Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I have a toshiba laptop.  The keyboard on the laptop died a while ago, so I purchased an ONN USB keyboard.  Where I am a gamer, I also purchased a Logistics USB mouse.  I installed Windows 8.1 quite a while back and have never had a problem
with it until now.  At times the mouse buttons fail to work, and the keyboard seems to have random keystrokes attached to it.  For instance, when this happens, I can move my mouse pointer around, and can click on individual tabs, but I can't type
anything into any text windows.  I also can't power down the computer by moving the mouse to the edge of the screen and having the options (Search, Settings, etc) come up.  I move my pointer to the edge of the screen and nothing happens.  With
the keyboard, I cannot enter text into any text window, but sometimes entering text will cause strange keystrokes. For instance if I click into the web address window and try to type a single letter, all I get are web addresses I may have visited the day before,
cycling through them one after the other.  Or if I try to type a single letter such as w, the program will turn itself off.  I can re-click to re-open Firefox again, but again I cannot enter any addresses in the address window, and any keystroke
will either turn the program off or just randomly cycle through addresses.
I am not very computer literate so I have no idea what is going on. The only new thing that has happened to my computer is ... Read more

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As of lately my mouse and keyboard sometimes just stop working. It seems to happen more often while I'm playing games (but that's mostly what I do so not sure if that has anything to do with it ). Usually before it happens I'll hear the usb sound and the mouse will disconnect and reconnect and it'll work fine then just out of the blue it'll disconnect and that's that. I have to shutdown and restart. It only just started doing this a couple weeks ago. My mouse is a logitech UAE-96 (I think) and the keyboard is a microsoft ergonomic 4000, its an ASUS MoBo, I've checked keyboard drivers and they are up to date and I've also checked my usb drivers, also up to date. I used the mouse on my laptop for quite awhile before I built this pc and never had a problem.

Answer:7 x64 mouse and keyboard randomly stop working.

I'm going to make a new post about the issue I'm having. It's a similar problem to yours.
Take a look. I've done lots of troubleshooting and still no luck. Try turning of the power saving feature on the USB devices.

Control Panel/Hardware and Sound/Power Options/Edit Plan Settings - Change Advanced Power settings

If a USB mouse and keyboard scroll to USB devices open the Plus mark, and disable the power feature. This will prevent windows from shutting off power to the device, a common cause for this problem. Hope it works for you. If not rule out the mouse and keyboard by trying them on other computers, then start walking down the road I'm

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I just purchased a new PC with 16 GB of Ram and installed Windows 7 Ultimate 64 bit. My USB mouse and keyboard stop working randomly and when the PC goes to sleep causing me to have to do a hard reset. I have researched this on the web and updated the USB hubs the devices to wake the computer but this has had no effect. My computer shop thinks that the problem is the 16 GB of RAM with Windows. Can anyone offer any suggestions?

Many thanks in advance.


Answer:[SOLVED] USB mouse and keyboard stop working

The max RAM for Windows 7 Ultimate 64 bit is 192GB so that's not the issue. Since you say "installed", we'll need the rest of your specs to determine the solution.

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I've been recently having a few problems with my mouse and keyboard, generally it's the keyboard freezes, then my mouse goes (because I have a USB Hub incorporated into my keyboard and that's where my mouse is plugged in), this is really strange because I've been using the setup for over a month now and I haven't had any problems up until recently, where I had to do a huge amount of Windows Updates. Could that me the source of my problems?

P.S. I'm posting from my laptop, because I just cannot use my PC it's almost impossible, so I will get the dump logs and specs of my computer as soon as I can get it to work for a few minutes without me ending up crying.

Thanks in advance

Answer:Mouse and Keyboard Randomly Stop Working

Hi ParadAUX and Welcome to sevenforums I hope you'll enjoy your stay here.

Could you please provide us with a little bit more information about the computer, would really help us if you were able to get the motherboard model, keyboard and mouse model numbers, it's just really hard to know what the issue might be.

Though have you tried plugging the mouse directly into the PC rather than having it in the keyboard usb hub?


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Hi,I have an Acer travelmate 4222 with XP (SP2). I had to re-install "Launch Manager" as it started to play up. Downloaded version 1.02.1e from their site. After installing, i was prompted to re-start the computer. I got to the log in page, mouse pad was still working, but as soon as I began to type in password, keyboard and mousepad died. no messages, nothing. it was as if windows simply stopped recognising they existed. I tried starting up in safe mode, but even then, as soon as windows kicks in, the keyboard and mouse fail without any messages. Does anyone have any advice for me at all? Acer support is completely useless, i don't want to even bother with them. If i told them my battery strngth was going down, they would suggest that I run a complete recovery, no matter what the problem is.Please, if anyone has any advice, please help!Thanks!

Answer:keyboard and mouse stop working on start-up

Sounds like the windows drivers for the keyboard and mouse are missing.Boot into safe mode (F8)hopefully keyboard will work in safe mode and reload the drivers.

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So i just started up my computer today, and after about 10 minutes, while on youtube, my mouse and keyboard stopped working. The lights on the keyboard and mouse where still on. I had to shut down my computer through the power button, and after i started it up, CHKDSK did a check on windows. After 10 minutes of booting it up again, (again being on youtube in mozilla firefox), same thing happened. I am typing this through safe mode and ran malwarebytes, but it doesn't detect anything.
What can i do to fix this? Thanks

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Hi, this is my first thread and i'm a bit inexperienced with computers but bear with me here. Ok so yesterday whilst i was playing a game my keyboard and mouse stopped working. The keyboards lights started flashing and the mouse just stopped responding (even though the mouse light was still on). I thought this was temporary so i shut down my computer and turned it on again. The first 30 mins or so were fine but then the same thing happened. So i disconnected their usb ports and connected them didn't work. So the only solution seems to be is reseting the PC. And thats only temporary. I need an urgent solution please. Also this doesn't happen on boot, it only happens when i'm playing a game or have several programs open or drawing something on paint.

My keyboard is : Microsoft Sidewinder X4
Mouse: Logitech Gaming mouse G400
CPU: Intel I7 2600K

Any help is appreciated. Thank you in advance.

Answer:Mouse and Keyboard stop working during games.

I had this problem once with a PC Update Tool Have you updated anything like mouse and keyboard even the usb drivers

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Good morning from sunny Cambodia.

My keyboard and mouse work in BIOS but stop at the Windows 7 log-in screen.

This after I flushed my motherboard (ASUS). The flush finished successfully as far as I can tell.

Here is what I have tried:

Starting in safe mode; keyboard and mouse still stop at log-in.

Resetting CMOS.

Trying a system restore. That gave me an error that it could not access a file due to a virus scanner running. I don't know how to uninstall the virus scnner without keyboard and mouse.

Moving from USB 3 to USB 2 but it would appear all USB sockets go dead at log-in.

Changing the USB settings s in BIOS.

Reading every related post I could find on the internet.

I do have Windows 7 Professional installed on another HDD and that starts without problems so it is not a hardware malfunction. However, all my programs are under Windows 7 and I do not want to re-install everything.

I am all out of ideas now and any help would be appreciated.



Answer:Keyboard and mouse stop working at log-in screen.

Hi and Welcome to TSF!

Do you have a PS/2 keyboard you can use temporarily?

What is the make and model number of the mouse and keyboard?

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Hello everyone, this problem had started for me only about 3 or so days ago, and is rather annoying. What happens is that randomly while using the mouse, it would freeze up and I would hear the "Device Disconnect" sound, and a second later the mouse would work again. This happens absolutely randomly, and after a bunch of times, both the keyboard and the mouse completely stops working. They are both connected to the USB ports on the motherboard at the back of the computer, and unplugging and replugging does not make them work again. I have tried plugging them into other USB ports, such as in the front and top of the PC, and they start working again, but only temporarily until they once again stop working completely after like 10-30 mins or so. The only solution to get the mouse and keyboard working again [temporarily], is to restart the PC using the main power button. When they stop working, the numlock light is still lit on the keyboard, but the keyboard does not respond, and I have a small indicator light on my laser mouse that just starts blinking, when it normally has never done that. Everything else is still working, such as any music playing, and the internet. I have read soooo many forum posts on the internet and have tried sooo many different things, and nothing has worked thus far, and that is why I am posting, so that perhaps someone could find a solution. Things I have already done:
I have uninstalled and reinstalled all the usb, mouse, and keyboard drive... Read more

Answer:Mouse and keyboard randomly stop working

Welcome to SevenForums.

Are you using 2 antiviruses on your computer by any chance?

There are no blue screen dump files in your zip. Are you getting BSOD-s or just the issue with the keyboard and mice? Did you try different keyboard or mice?

Do not use CCleaner if you're getting BSOD-s. It can clean away the dump files.

Follow the tutorial below, it might help:USB Driver - General Fix for Problems
Check for a BIOS update:

BIOS Version/Date Dell Inc. A06, 10/17/2011
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow
Full tutorial here:SFC /SCANNOW Command - System File Checker
Run Disk Check on your hard disk for file system errors and bad sectors on it:Disk Check
Let us know if any of this helps.

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For some reason my Mouse, Keyboard and Printer will stop working for no reason. I then have to reboot and they normally start working.

Any ideas, I'm lost on this one?

Answer:Mouse-Keyboard-Printer Stop working

Hi -

Are you updated with Vista SP2?

Check Windows Updates -->

If kb/ mouse require drivers, see if updates are available.

Regards. . .



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Hello from Greece,
I have the following problem. Randomly my keyboard and the mouse stop working but the computer still run. The only solytion is to press the on/off button from case and restart my pc. It will be happen after 1-2 hours or in minutes. I search the web but i havent see any solution that fits in my system but i read this post and follow the instruction of user Arachibutyrophobia 
so i run the minitoolbox and that's the results:

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Konstantinos (administrator) on 12-10-2013 at 10:31:59
Running from "C:\Users\Konstantinos\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
========================= Event log errors: ===============================
Application errors:
Error: (10/12/2013 10:14:26 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (10/12/2013 10:12:51 AM) (Source: Winlogon) (User: )
Description: Η ενεργοποίηση της άδειας χρήσης `... Read more

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I'm currently running Windows XP on my laptop and after working for a while the laptop and touch pad will lock up. They stop responding but things on the screen keep going. such as a web page loading or a program running so I know the whole laptop has not locked up. Other things on it such as the cd-rom work and such. I have tried to plug in a keyboard and a mouse but it still doesn't respond. I have even jumped over to Linux and reinstalled Windows a few times hoping it might fix it but I keep getting this problem.

Answer:Laptop keyboard and mouse stop working

It would help to know what kind of laptop it is..

You get the same problem even in Linux?
The separate mouse and keyboard you tried.. Were they USB or PS/2?
The embedded touchpad and keyboard may be hardwired to the PS/2 controller, that may be malfunctioning. USB keyboard and mouse should work.

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Hello everyone, this problem had started for me only about 1 or 2 weeks ago, and is rather annoying. What happens is that randomly while using the mouse, it would freeze up and I would hear the "Device Disconnect" sound, and a second later the mouse would work again. This happens absolutely randomly, and after a bunch of times, both the keyboard and the mouse completely stops working. They are both connected to the USB ports on the motherboard at the back of the computer, and unplugging and replugging does not make them work again. The only solution to get the mouse and keyboard working again [temporarily], is to restart the PC using the main power button. When they stop working, the numlock light is still lit on the keyboard, but the keyboard does not respond, and I have a small indicator light on my laser mouse that just starts blinking, when it normally has never done that. Everything else is still working, such as any music playing, and the internet. And that is why I am posting, so that perhaps someone could find a solution.

Answer:Mouse and keyboard stop working until shutdown

If this started two weeks ago please go to your Windows update history and review it for two weeks. In particular look for drivers that were installed.

If that yields nothing I would move USB ports, hoping you have a few alternates. I mean stop using same ports.

You didn't mention but are both devices wired. I saw you said they were connected at back, could be a wireless connection. If wireless please check driver level and battery level. If you have a connection switch on mouse or keyboard go through process to connect (pairing) again. If devices wireless can you move receivers closer to devices?

I would also go into device manager and for both the keyboard and mouse, open up the driver properties. Each may have a power management tab. Ensure the box that says "Allow the computer to shut this device off to save power" is not checked.

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Okay, I have an HP Pavilion desktop that runs Windows XP. A couple days ago, everything was working fine, but I had to unplug and move everything so I could build my new computer desk. When I plugged it back in, I thought everything was okay, but I mostly use my laptop so I didn't use it much. Today, I went on my desktop to get some pictures for a friend. I wanted to make a .zip file for her, so I did the 'right-click, new, compressed folder', etc. etc.. When I went to go type in the name of the folder, nothing happened, and I realized my mouse wasn't working. I had to press and hold the power button on my computer to turn it off and restart. I did it a couple more times, and I realized that any time I pressed a button on the keyboard, even something like num lock, the mouse stopped working. The cursor would still be there, but I couldn't move it or click or anything. I don't think the keyboard worked at all, but I can't understand why it's freezing my mouse too. The rest of the computer seems to work (I started the internet, pressed a key on the keyboard, and the mouse stopped working, but the internet page still loaded). I also switched out the keyboard for a different one, but when I started up the computer on that one, it couldn't get past the start-up screen. Can somebody help me? It's a pretty old computer (I got it about seven or eight years ago) but it got a new hard drive about two years ago, and everything was workin... Read more

Answer:Mouse and keyboard stop working? -- fixed

Are the mouse and keyboard USB and if so are they connected to a MOBO USB port (legacy) or to an accessory USB card?I had this issue with an E machine. If there was a hard shutdown the USB accessory card was not recognized on boot up but the PS-2 keyboard and mouse ports worked. If I used the PS2 ports and rebooted, checked driver issues through device manager and repaired or updated them, then the USB ports would activate again.

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I havent been on my computer for a few months because I've bought a laptop, but I needed to get some of my data off my computer, but I turned it on and it says Alert! System battery voltage is low. On the bottom of the moniter it says Press F1 to continue, F2 to enter SETUP. I pressed F1 to continue and my keyboard and mouse stop working. How can I fix this?

(My Computer is a Dell Dimension C521)

Answer:Help! My Keyboard and Mouse stop working on login!

Replace the CMOS battery. You've lost your settings.

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Hello everyone I have been having a rather annoying issue for a while now. This mostly happens on start up and once desktop loads up either my USB mouse freezes or my keyboard doesn't work or sometimes BOTH. My keyboard is a PS/2 Keyboard. It seems the only solution when both freeze at the same time is to either restart the computer or unplug them and plug them back in. This morning when I booted it up my mouse immediately was frozen and I unplugged it and plugged it back in and now it is working. This error is very random and sometimes doesn't happen immediately on start up but while browsing the Internet a decent amount of time after start up. Another important thing I forgot to mention is I get NO blue screen or no error message it just stops working. I have no idea as to what could be causing this problem so if anyone could please assist me I would greatly appreciate it.

Thank you

Answer:Mouse and or keyboard randomly stop working

Could you create a perfmon report and attach it please?
(only need the perfmon report for this)

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Hello everyone, this problem had started for me only about 3 or so days ago, and is rather annoying. What happens is that randomly while using the mouse, it would freeze up and I would hear the "Device Disconnect" sound, and a second later the mouse would work again. This happens absolutely randomly, and after a bunch of times, both the keyboard and the mouse completely stops working. They are both connected to the USB ports on the motherboard at the back of the computer, and unplugging and replugging does not make them work again. The only solution to get the mouse and keyboard working again [temporarily], is to restart the PC using the main power button. When they stop working, the numlock light is still lit on the keyboard, but the keyboard does not respond, and I have a small indicator light on my laser mouse that just starts blinking, when it normally has never done that. Everything else is still working, such as any music playing, and the internet. And that is why I am posting, so that perhaps someone could find a solution.

Answer:Mouse and keyboard stop working until shutdown

I mean the mouse is blinking a little bit with red but the red light is there and when i plug and unplug it hears the sound of device connect and still doesn't work, i don't knoe if it is a pc problem or mouse and keyboard problem or mouse problem or keyboard problem or usb ports problem i don't really know....

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This just started (I.e. used to work fine) and nothing new has been installed. Keyboard works if I do startup with F12 (I can select screen options with it), but when it gets to startup screen, neither keyboard nor mouse function. Can't get into computer to check or alter any settings, as all is frozen. Tried rebooting, unplugging all peripherals and USB thumbdrives, ran complete system diagnostics, etc. but no luck. Help please!I

Answer:keyboard and mouse stop working at login screen

Welcome to the forum!

Turn on your computer and then hammer the F8 key. Boot into safe mode. The from there click start, accessories, system tools, system restore.

Then restore the computer back to a point where it last worked.

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My USB keyboard, mouse, and headset stopped working at first until i restarted, and then restarts took longer, and than the mouse and keyboard wont work at all after numerous boots into windows. I have mouse keys enabled and a PS/2 keyboard so I was/am able to navigate to try and fix things in windows, but its a pain. Oddly my USB wifi antenna (plugged into the top) works fine, but my headset plugged into the back does not work. I have tried plugging my mouse and such into the front, but that does not work either. I have tried a hundred and one things, and for a few days they worked (until an update) and i am at this point of making a thread rather than reading a hundred. I have already tried several different restore points to no avail, and I did not back up an older one from before (big mistake). I believe my system specs are on my profile but if you need them I will reply with them as soon as I can. I hope you can help me to fix it or i may have to take it into the repair shop . Thanks in advance -Justin

Answer:USB keyboard and mouse stop working in windows, but not Ubuntu.

Did you do something that triggered this or can you remember any specific event that caused any issues?

When you say it works in Ubuntu but not Windows, is this the same computer?

If its not the same computer, does the mouse/keyboard work when you plug it in to the USB port containing your wifi dongle?

For help with USB problems see: USB Driver - General Fix for Problems

Assuming this isn't a USB problem, try to uninstall your mouse/keyboard drivers and reinstall them
How to Uninstall a Mouse Driver on a Computer |

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I have a rather annoying issue when I switch user, the mouse and keyboard stop working. I have to remove and reinsert each time to get them working again. Happens immediately after switch user, and then again once logged in as the new user. Some details on the hardware.

Mouse: Logitech M305
Keyboard :Logitech diNovo Edge with BT receiver
Motherboard: Asus Z87 Plus
OS: W7 Ultimate x64

These are USB 2 devices plugged into a USB3 port. Latest USB 3 driver is installed.

I have the PC setup to auto login after reboot and the mouse / keyboard work fine.

Any ideas or suggestions on why this is happening and how to fix it?

Answer:Mouse / Keyboard stop working after switch user

Can you plug them into USB2 ports? There's no real reason to plug them in to USB3 ports, and it's better to have mouse and keyboard in USB2 ports because they don't require drivers like USB3 does, which can cause issues like this.

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I have a dual boot system with Win XP and Ubuntu 8.10.
yesterday i restarted my win xp as part of completion of installation of some program.
the keyboard and mouse work smoothly in Ubuntu and am also able to make the OS selection but just when the startup screen appears, the keyboard and mouse just stop funtioning. what could be da problem ? i suspect the presence of a virus. how can this be fixed widout having to format and reinstall windows. Can anything be done from within the Linux system. what are files responsible for loading keyboard and mouse drivers ?

can anyone help ??

please, i do not want to format da system...its gonna be painful....please please help me out.....and one more thing ..trying out the options resulting from F8 arent working either...

thanks for any help...

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Optical HP mouse and Microsoft keyboard work fine reading a page. Newspapers on line or PDF document off line until I stop using the mouse or keyboard keys to scroll while reading.
I load a full screen document then start to read.By the time I have read about half the page both Mouse and keyboard stop responding until I hit a mouse button.
None of the navigation keys work till mouse button pressed. Scroll wheel does not work till mouse button pressed.
Problem has only been with me for a couple of weeks. No changes have been made and in fact i just did a Recovery in hopes that would solve the problem.
Problem is a pain but beyond that everything else seems alright.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz, x86 Family 6 Model 15 Stepping 6
Processor Count: 2
RAM: 3574 Mb
Graphics Card: Intel(R) G965 Express Chipset Family, 256 Mb
Hard Drives: C: Total - 229616 MB, Free - 56805 MB; D: Total - 8831 MB, Free - 436 MB; J: Total - 305242 MB, Free - 172725 MB;
Motherboard: ASUSTek Computer INC., Buckeye, 1.05, MB-1234567890
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled

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I'm on win 7 pro with all updates. 100% sure that I didn't install any software or change any setting but just restarted my computer because it felt slow and its been a while. I do this every now and then to get good feels. Problem now is at the login screen, my keyboard and mouse don't work anymore. The same problem happens even when I select safe mode. I must mention that I've been having monitor problems in the last 2-3 days but I can't see that connected with this issue. Or is it? My dell ultrasharp is dying it looks like. Half of the screen to the left is flickering and the rest half is alright. After an hour or two it looks fine but then the problem comes back. I'm gonna buy a new monitor but this login issue cannot be connected with my monitor going bad right? The monitor is exhibiting this issue in the POST and BIOS screens too so I'm guessing it has nothing to do with the video drivers.

Any tips would be greatly appreciated. Thanks.

I must add that the keyboard/mouse works during the POST and BIOS setup screens. I'm also able to select safe mode option after pressing f8 in the advanced boot options

Answer:keyboard and mouse stop working at login screen

I would recommend fixing the problem you know you have first. Whether it will fix the keyboard/mouse problem or not. Replace the monitor with a known good monitor for testing.

The next thing to do is help us help you. We need your spec filled in completely.

These two tutorials should help you in that task.

Br Brink:
System Info - See Your System Specs

By Kari:
Speccy - Publish Snapshot of your System Specs

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mouse and keyboard are not responsive on computer-this has happened once a day for four days is only a year old...also recently switched to Google Chrome......have to shut computer down completely and then they work

Answer:mouse and keyboard randomly stop working windows 7

Is this a PC or laptop?

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First of all, sorry for my bad english.

This is not the first time I've faced this problem. This problem occurs after I installed "Samsung USB driver". It works on the BIOS and when the windows logo comes out, both devices will stop working. I can normally enter BIOS and safe mode (but both devices still dont work in safe mode after enter the desktop). Heretofore, I randomly solved the problem by changing the USB slot while windows starting up and its started to installing new device for both devices. But now, it doesnt work anymore and force me to make a forum. I dont have any extra mouse or keyboard even windows cd. Ive tried all solutions, clear cmos, changing usb port, changing usb setting on bios.

Answer:Mouse and keyboard stop working after windows startup

Could you please post the exact model computer and if the mouse and keyboard are the ones that came with the computer or not please the models of them as well
Wired or wireless....

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So I've been having this problem for about two weeks now.  I don't think I've noticed this before and I am not sure what is causing it. First off let me put in the specs for my computer I'm running - HP Pavilion HPE h8-1070t CTO Desktop PC with Windows 7 64bit.  I'm having issues with my umb mouse and keyboard.  They work on my laptop without error.  I'm also using a USB wired headset... I'm throwing this in because it might help in trying to figure out whats going on.  The problem happens when I'm running a gaming program.  I can't exactly say when it happens because it seems random, but when it happens, my mouse and keyboard stop working.  The computer runs smoothly and all processes seem to run normally.  I sometimes run firefox as well using pandora, and pandora still runs when this happens... thus nothing is stalling besides my keyboard and mouse.  In addition, my USB headset still responds (although I use a push to talk key from the keyboard, so I can't talk on the headset).  Just some additional information.  When I unplug my keyboard / mouse.  I would typically hear the sound telling my that it was unplugged.  When this bug happens, I don't hear any sounds of that sort when I unplug / plug in my USB devices.  All other sounds are running though (such as pandora, game sounds, etc).  Let me know if you have any solutions. Thank youPeter

Answer:Mouse and Keyboard hang / stop working at same time

Kagerou313, welcome to the forum. Here are some guides for troubleshooting USB problems: Give them a try to see if any of them help solve your problem. Please click "Accept as Solution" if your problem is solved. 

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Basically after restarting my computer yesterday my keyboard and mouse just stop working once windows loads and i cant log in!!

My mouse and keyboard are both USB connected
Any help would be amazing!!!!

Answer:Mouse and Keyboard stop working after windows loads!!!

do they work in safemode?

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I recently broke down and decided to try Vista with an open mind (and I have to say, so far it's not quite as bad as I remembered). The problem is, I'm finding it to be very unstable and "flaky". I've been working on a dual boot environment today consisting of XP professional x64 which all ready on system, and I partitioned off 100 Gb from my primary hard drive for Vista Ultimate x64 (installed behind XP; which I know isn't ideal but I didn't feel like completely redoing my system today and putting two OS's on).

Anyway, let's cut to the chase...

I've been struggling with instability all day and weird occurances that I'm not used to. Pretty much 50% of the updates i applied led to some hassle which I had to go back and undo. The final straw (which brought me here) was when I installed service pack 2... It seemed to install just fine, but when it rebooted and came back up I had no mouse, keyboard, and oddly enough wallpaper which is where I stand now...

From there I tried a few things. First I tried to repair the boot sequence, no luck. Then I tried to do a system restore from the boot/install disc but apparently my restore points were destroyed as well. I tried to manually install some keyboard/mouse drivers but I didn't really know what I was doing and as such, it didn't work either. I triple checked the bios, and checked with my XP environment and so it's not hardware or the bios, it's limited strictly to the Vista boot sequence. If I boot with a rec... Read more

Answer:Keyboard and mouse (both PS/2) stop working when Vista64 sp2 loads.

Every time you boot XP, your Vista system restore points are deleted. Try running sfc /scannow at a command prompt, and then scanning for rubbishware with malwarebytes and superantispyware.

Also check device manager for any old drivers highlighted by a yellow exclamation point, and update your drivers as well. Finally run the memory diagnostic and check your hard drive fore errors with chkdsk via properties of your hard drive, tools, check now and tick both boxes and apply. Reboot.

At the end run glary utilities, and all of the clean up and repair options in the modules tab.

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I run windows vista ultimate, Whenever I reboot and reach the login screen, I can neither use my mouse or keyboard
but when I shutdown and then turn back on it is working just fine!!!
Why can't I reboot? Help me please, It was working fine when I was using Windows XP!

Answer:Why do my keyboard and mouse stop working after reboot but not shutdown?!

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Hi there,

I uninstalled Intel Smart Connect Technology after experiencing a BSOD that seemed to be caused by a related driver. When the uninstallation tool asked if I wanted to restart now/later, I chose to restart now, which was followed by another BSOD.

Now I can boot into Windows just fine but neither my mouse or my keyboard are working. They work in the BIOS but as soon as Windows is loaded, they stop functioning. I've tried resetting my CMOS but this did not solve the problem. I've also checked that they are enabled in the BIOS.

I would try a system restore but Windows 8 doesn't seem to allow me to boot into repair mode without actually going into Windows first, but I can't do it from Windows because of my malfunctioning peripherals.

I can't use the Windows 8 installation disc to repair because as soon as the message that says "Press any key to continue" comes up, my keyboard stops working. However, it seems I can force the PC to boot from the CD which after a bit of a wait gets me to the Windows installation screen, with my only option being to completely reinstall Windows.

I'd like to avoid that if possible. Does anyone have alternate solutions?

Edit: Obviously I cannot post the minidump files so I'm sorry for not following the posting rules to the letter :S
Edit2: I am able to enter Windows Repair Mode with the Installation disc, but there is no option for Safe Mode and when I attempt to System Restore, I get this error message: "To use System Res... Read more

Answer:Keyboard/Mouse Stop Working After BSOD only in BIOS

Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

Try starting the system and then shutting it down by using the power button to turn it off.
Try it 3 times and see if that will allow you to get into the repair

What happens when you reboot and look for the option to select an operating systems?
What other options do you have for the repair/restore/reset/refresh?

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Not completely random. I hope I'm able to finish this before the keyboard stops working.

It starting happening a few weeks ago. I bought a new mouse, but that started freezing up as well. I haven't had any problems yet, since I plugged it into one of the front USB ports. But, I won't be surprised if it happens again.

The times my mouse has stopped working have been after I click the administrator account icon when I sign into windows 7. Once when I double clicked to open firefox, and other times it just plain stops working for no apparent reason. Tonight, while I was using my keyboard to type. I typed an e, and noticed it made about 7 duplicates of that letter before the keyboard stopping working. The other time a few minutes ago it just stopped for no reason.

I see in device manager, I have only HID compliant mouse and HID keyboard device under keyboards and mice and other pointing devices.

However, there are a lot of duplicate entries under the USB controller tab. There are some under the Human Interface Devices tab as well.

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i have a problem with keyboard and mouse. Every day when i playing some games my keyboard randomly stop working (backlight on keyboard still light but LED on num lock is off and buttons dont work) after few seconds my mouse also stop working. Plugin to another USB doesnt work. Only when i disconect keyboard and connect mouse to other USB mouse work. After restarting system all works fine. Im sure keyboard and mouse is good (testing it on laptop when this happens and its work normal). I have updated drivers and BIOS.

PC spec.:
Windows 8.1
AMD Phenom II x4 940
Gigabyte ga MA790x UD4P
GTX 660

P.S. sorry for my bad english

Answer:Keyboard and mouse stop working when playing games


Install latest bios for the motherboard from

Install latest EasyTune 6, which is from this year, for your board. (In Utility section of downloads.)

Install latest drivers for both mouse and keyboard from manufacturers' sites.

Your motherboard has both USB 1.1 and 2.0 ports. Use 2.0 only if possible and do not use any hubs, if possible.

Install this for the AMD chipset drivers and storage drivers. Both are at: AMD Chipset Drivers <<< (assuming you have 64 bit Windows)

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my pc works fine, until i insert my wireless card into one of two available slots, then both mouse and keyboard stop working, thought it might be conflict because both are wireless, but it happens with usb ones too.. ?

Answer:why do my mouse & keyboard stop working with card plugged in

is this a pc or a laptop?Some HELP in posting on plus free progs and instructions 7 Golds

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Hello Forum,
I am working on my mom's PC as she is having major problems.
I'm guessing the recommended solution is going to be a complete new installation when I describe the problems :-)
She has had a few credit card numbers stolen/used and her e-mail was compromised.
Windows Defender was disabled and I could not enable it, but now that is fixed (it is again disabled, but this time by the Anti-Virus Program and not the malware). Internet Explorer could not open websites as it always said that the security settings were blocking the website.  Because of these errors, I removed a lot of malware with ADWCleaner, Emsisoft, and Malwarebytes. I'm not convinced I got it all though.
The remaining problems are that the PC is extremely slow, the mouse and keyboard randomly stop working (multiple wired devices tested), and random Ads pop up on websites (from AdChoice and WebAds) that should have no ads.
The speed of the PC is not of interest to me in this post, I can get to that by cleaning up the startup applications etc.  But I am guessing it will speed up once all malware is removed.
Now the PC info:
Windows 7 Home Premium 64 bit
GFI Software Vipre Anti-Virus 2014
I hope that's enough info to get us started on a solution!
Thanks in advance,

Answer:Pop-up Ads on Websites - Mouse/Keyboard randomly stop working

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Up... Read more

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I have a pretty fresh install of Vista 64 with all SPs and latest drivers. When I return to my computer in the morning, the mouse arrow is visible, but is frozen. The keyboard is working - and I'm able to reboot the PC. Everything returns to normal.

Has anyone experienced this problem? I am attaching my Windows Log. I hope this might shed some information on the problem. Thank you in advance.



12:18:19 am

Listed as ERROR

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

12:15:23 am

Listed as WARNING

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

1 user registry handles leaked from \Registry\User\S-1-5-21-91468978-1373278538-798317585-1000_Classes:
Process 1000 (\Device\HarddiskVolume1\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-91468978-1373278538-798317585-1000_CLASSES
12:15:22 am

Listed as WARNING

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applicat... Read more

Answer:Mouse Freezes overnight/Keyboard working


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XP is unresponsive for about 1/2 second every 2-3 seconds. During this time, Mouse clicks and keyboard modifiers (ie. shift/ctrl) are lost and mouse movements and keyboard letter/numbers are delayed for 1/2 second or more.

I can occasionally catch the system without these mini-freezes on every 3rd or 4th reboot (nothing changes between reboots).

In watching the CPU Usage History, I see a frequent pattern of spikes from 1-2% up to 35-75% usage. Pagefile usage doesn't seem to be moving much.

The Processes list sorted by CPU usage seems to have taskmgr.exe bumping up frequently, as well as explorer & iexplore.exe.

I'm running Dell 8200 laptop, 2.4GHz P4M, 1GB RAM, XP SP1.

I've run AdAware, SpyBot, as well as System Mechanic 5 in attempts to clean up anything errant.

I have an HijackThis log if you think it may help any.

Has anyone else ever run into this?



Answer:Xp Mini-freezes Every 2-3 Seconds, Mouse/keyboard/sound interrupted

What have you got running for Anti-Virus?
Is there a software firewall running (AKA 'Personal Firewall") besides/instead of the Windows Firewall?
I assume you're running XPSP2. If you're not... you should be IMHO.

What's the net usage like? Is there lots of unbidden outgoing traffic?

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Hello guys

( I have tried to ask this to other forums, but yet no help!)
I have just into extreme pressure of this problem right now.

Here is what happens:-

Window loads--> loading personal setting--> Then it shows a box :-

VisualToolTip.exe - Entry Point Not Found
The procedure entry point GetProcessImageFileNameA could not be located in the dynamic library PSAPI.DLL

I tried to click OK and after sometime, I can not click anywhere. Even my keyword doesn't work anymore.

I tried to go to Safe Mode, but F8 key is not working because keyboard turns off during the boot. And it is turned on when after window is loaded... then the message comes up and then stays there forever. The only key works is the Start Up key, but no other keys work.

I thought of formatting, but when pc loads from CD and asks to press any key... I can not press any KEY........

I have seen many problem and have solved them myself but this one I can not do anything and I feel like I am locked out.

Please help me guys! Help!!!

Thanks for your time!

Answer:VisualToolTip.exe Entry Point Not Found error :- Computer Hangs + Mouse and Keyboard not working!

Hi netme, and welcome to BleepingComputer.If would help if you were to post the make and model of this computer.If it is a custom build, please post the make and model of the motherboard.Have you tried using a different keyboard?Microsoft has a work around for this, but you need the use of your keyboard. You can read the article here.

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After 30-60 minutes of job my mouse and keyboard stop responding but lights ara still blinking

Answer:Mouse and keyboard randomly stop working and then it start to blink

Have you tried replacing them?
If this is a work computer...have you contacted the organization's IT personnel?

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Good morning,                             I recently have pruchased a Lenovo Thinkpad S1 Yoga the intel i5 vpro SSD model. I currently have stripped it from windows 8.1 to windows 7. I have fully updated the machine via Windows update and as well with the Lenovo Update software. Everything is currently up to date even the bios. However my issue lies within the Keyboard and Mouse randomly through out the day quit working and the only thing left that works is the Touch screen.  I have read numerous posts on this issue for different Yoga models ( the 2 and 3). They all stated to disable the YMC service. Thats great in all but that service is non existent on the machine under the Services configuration. I have also tried running a CMD net stop YMC to no avail it comes back invalid name....

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Hi there, hopefully this is a quick, easy-to-solve question:

Recently, out of the blue, my logitech g15 keyboard and g5 mouse will stop working any time someone switches user profiles on my computer (running XP 32bit, for the record). The LCD on the g15 will stay active but moving the mouse has no effect and pressing keys on the keyboard does nothing. The only way to make them work again is to unplug them and plug them back in. It's a fairly small problem but it's getting to be really annoying.

Please tell me if you need any further information... here is my dxdiag dump:
System Information
Time of this report: 12/26/2008, 10:22:26
Machine name: VICTOR
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell DXP051
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A03
Processor: Intel(R) Pentium(R) D CPU 3.00GHz (2 CPUs)
Memory: 2046MB RAM
Page File: 963MB used, 2974MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Gaming Mouse... Read more

Answer:Logitech G15/G5 Mouse & Keyboard stop working after switching users

Shameless bump.

I just realized that it had never even crossed my mind to try reinstalling the drivers... I guess when I googled and found no relevant results I automatically assumed it was going to be a more complicated problem. I'll try that when I get home... any other ideas in case that doesn't work?

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I have read multiple threads from this website and others with no real answer on how to fix this issue, so I apologize for starting another thread about it. The web is littered with so many people still having this issue...

I just recently updated. I then created a boot disk and performed a clean install. I use a Razor Black Widow Ultimate keyboard and a Logitech G9x laser mouse. I can reboot, I can shut down and restart and everything seems to work fine. But, after leaving the pc off all night and start in the morning I have no mouse or keyboard. This has happened Saturday morning, Sunday morning and yet again today. Fortunately, I have Acronis backup of my install, so when this happens I just re-image the hard drive and start searching for solutions again.

Any thoughts on how to fix this problem?

I have the latest Logitech mouse drivers and running Razor Synapse for keyboard software.

The latest thing I have done is disable fast boot but have not had it shut down long enough to see if it fixes the issue.



Answer:Mouse and keyboard stop working after long period of pc being shutdown

Here is a list of things I have done in hopes of fixing this issue:
disable legacy USB in bios
disabled fast boot
installed latest Intel chipset
installed latest set point drivers

are any of the above a waste of time or is anything above one of the suggested fixes?

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Relevance 75.85%

I have read multiple threads from this website and others with no real answer on how to fix this issue, so I apologize for starting another thread about it. The web is littered with so many people still having this issue...

I just recently updated. I then created a boot disk and performed a clean install. I use a Razor Black Widow Ultimate keyboard and a Logitech G9x laser mouse. I can reboot, I can shut down and restart and everything seems to work fine. But, after leaving the pc off all night and start in the morning I have no mouse or keyboard. This has happened Saturday morning, Sunday morning and yet again today. Fortunately, I have Acronis backup of my install, so when this happens I just re-image the hard drive and start searching for solutions again.

Any thoughts on how to fix this problem?

I have the latest Logitech mouse drivers and running Razor Synapse for keyboard software.

The latest thing I have done is disable fast boot but have not had it shut down long enough to see if it fixes the issue.



Answer:Mouse and keyboard stop working after long period of pc being shutdown

Here is a list of things I have done in hopes of fixing this issue:
disable legacy USB in bios
disabled fast boot
installed latest Intel chipset
installed latest set point drivers

are any of the above a waste of time or is anything above one of the suggested fixes?

0 more replies
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I was playing a game (Overwatch, if it matters) and my keyboard stopped working, but the mouse, screen, and sound all continued to work perfectly. After about 10 seconds the screen froze, but the sound and mouse continued to work. Another few seconds the
mouse stopped working, but the sound still worked. The power button did not work, and when I closed my laptop the sounds kept playing. When I unplugged the mouse and plugged it back on the mouse no longer lit up. I waited a bit for laptop to fix itself, to
no avail. I had to open the laptop up and unplug a cable connecting the batter to something to turn off the laptop, plugged it back in, and the laptop worked fine. The same issue happened where the keyboard stopped working and the screen froze, except this
time the sound stopped and the power button still worked. Why did this happen, and how can I stop this from happening again?
The laptop I use is the one in this link:

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My USB keyboard and USB mouse stop working at the same time at random times.

The only working workaround for now is to plug them to another free USB ports.
Checked event logs ...

Attached is the export from Event log UserPnp events are the only that appear during this issue.
(zipped file)

Answer:USB Keyboard and mouse stop working at the same time at random times

Hi sekac, Welcome to Seven forums.

Try to update the drivers of the keyboard and mouse. Plug in different keyboard and mouse and check if the issue still persist. And when you say they hang, does the PC hangs as well?

To be on safer side. Run a memtest. Here's how. RAM - Test with Memtest86+

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fghgfhgfhgfhgfhhr5 yfdhfdgdgdfgdf

Answer:black screen,mouse keyboard stop working randomly at the same time


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Ok, so I've I thought this problem was ultimately isolated to just opening photoshop: but now it just does it with any program period. How it works is my computer randomly reboots and when it starts back up again the mouse, keyboard, and sometimes monitor are not working. I recently installed new RAM, a nvidia gtx 760 graphics card and a new power supply.

I've tried everything, sfc/scannow, disabling the automatic restart on a fatal error: but it does it anyways, reinstalling/updating the drivers, checking the temperature, air dusting it out, ect: everything short of tactical nuclear weaponry, but this problem just wont take a hint.

Any help would be much appreciated: I'm nearing a deadline and this problem its starting to be a thorn in my side

Edit: now my computer just froze and shut down

Edit: my computer has now bluescreened, it listed no error code but I got a line of text reading 0x0000007F

Its says the crash was caused by: ntoskrnl.exe

Answer:Computer Reboots randomly, mouse and keyboard stop working on startup

Please follow the Blue Screen of Death (BSOD) Posting Instructions

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I am trying to use puppy to recover data from my XP SP3. I can get the puppy to load by entering puppy pfix=ram,noram. The system loads and I can start to search the drives, the keyboard and mouse work for about a minute and then they stop responding. Any clue as to why they stop responding?

Answer:Puppy linux for data recovery, mouse and keyboard stop working

don;t know why but might be easier to just try the latest Knoppix See How to recover your folders/files when Windows won?t boot

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i have tried everything, taking out everything except the graphics card, 1 stick of ram and the cpu but i cant get the mouse and keyboard to work on the welcome screen. my computer has the following specs:

250 GB hard drive
ATI Radeon 9500 series graphic card
1024 MB Ram
packard bell

please can anyone give me some advice on how to fix this as i dopnt want to take it to a professional and pay for it to be fixed!!!

Answer:HELP, mouse and keyboard work fine in bios but stop working at the welcome screen!!

What does your manual for your as yet unidentified motherboard say about enabling USB ports in the Bios?

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I have an XPS 13 9360 connected to the WD15 dock. I've noticed that regularly the external mouse and keyboard I have attached to it stop working.
Here are some things I have observed:

When this happens, the mouse and keyboard are still recognized by the computer. i.e. when I plug and unplug them I can see them show up and disappear from Windows Device Manager. Also, when I view the mouse and keyboard's device status in Device Manager it reports "This device is working properly."
The USB port on the dock seems to be working fine. I know this because when this happens I can unplug the mouse and plug in a different peripheral (e.g. external hard drive) and find that it works fine. But when I replug the mouse, the mouse still does not work.
I know my mouse is fine, because when it stops working I can unplug it from the dock and plug it directly into the laptop's USB port which causes it to work fine (but if I unplug and replug to the dock it does not work).
The laptop's built-in keyboard and touch pad still work fine.
This usually seems to happen sometime after coming out of sleep especially when waking the computer using the power button on the dock (but not always as far as I can tell so far).
Sometimes restarting the computer fixes (temporarily) the issue.
Sometimes unplugging and replugging the dock fixes (temporarily) the issue.

Steps I have taken to try to fix:

I have upgraded my laptop BIOS to the latest which is currently 2.5.0.
I have install... Read more

Answer:When Using WD15 Dock External Mouse and Keyboard Stop Working Occasionally

This is admittedly a rather long shot, but try installing the latest Thunderbolt firmware for your XPS 13?  I know the WD15 is just regular USB-C and that the USB-C controller firmware is updated as part of the regular system BIOS update, but I'm wondering if the Thunderbolt controller might still be in the hardware path somehow and therefore a firmware update there might fix something like this.

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Hey guys, I've had this problem forever now and nothing I try has fixed it! I'd SOOOO appreciate any help I can get. I have a Rocketfish Wireless bluetooth keyboard and mouse and they have worked great for quite a while, but not anymore. I forget exactly when the problem started, but I have upgraded my motherboard and everything else that matters in my computer and reinstalled a valid windows vista basic OS on my PC and the problem still persists.So the problem is that both, the mouse and keyboard, keep freezing throughout the day usually at the same time as each other or one after the other. But after about 30-40 seconds they start working again. I notice it happens more frequently when I'm running more apps or playing a high demanding game, but my computer always has leftover resources for anything that may need them. So makes no sense. After this this problem occurs Event Viewer will show two similar errors:Warning Source: HidBth Event ID: 2"Bluetooth HID device (00:02:76:12:fe:ec) either went out of range or became unresponsive."and"Bluetooth HID device (00:02:76:12:9e:86) either went out of range or became unresponsive."(Notice the only difference are the device numbers... I figure one for the mouse and one for the keyboard)I've tried everything that I know to do. I have the latest drivers from Microsoft although I have tried to install product drivers for my Rocketfish Bluetooth 2.0 EDR Class II Wireless USB Adapter from the rocketfish we... Read more

Answer:Wireless Bluetooth HID Mouse/Keyboard randomly stop working ALL THE TIME!! :(

Awww man, seriously? No one has any ideas huh? It's the biggest hassle ever and the problem doesn't even seem THAT complicated... but I guess it is. I'm completely stuck and don't know where to go from here Again, if anyone has any suggestions or even an idea of where to go online for some help, I'd greatly appreciate it.
Thanks again,

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Hey there-

I recently bought a wireless keyboard and mouse (Creative Desktop Wireless 8000) for my XP Media Center Edition computer. However, ever since installing, the volume controls on both my normal keyboard and my remote control don't work. In order to change the volume, I have to go to the actual volume control in the taskbar.

I uninstalled the software for the wireless stuff and my volume worked fine again, so I know it's the new software. Anyone know how I can fix this? I really want to be able to use the wireless stuff, but I absolutely need my remote control volume working.

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I have an X220 with a docking station, external monitor and external keyboard/mouse.  When I start the laptop from a cold boot and it's docked, my external mouse and keyboard work fine with the screen open or closed.   If I undock and redock with the screen closed, the external keyboard doesn't work and the mouse cursor moves, but the mouse buttons don't do anything.  If I open the screen, then the keyboard and mouse work fine. I've swapped the keyboard and mouse and still have the same problem, so it's not the kb/mouse.  This is a brand new X220 and the issue has been occurring since it was purchased. Any thoughts?

Answer:External Mouse and Keyboard Stop Working When X220 is Docked and Screen is Closed

hey mhambalek,hard to say what's going on, though i would recommend heading to , do a full update of your unit.also, if the external keyboard & mouse & monitotor is connected to your unit without the docking station, does the same thing happen?

WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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So...the beeping started last night after I used a piece of dodgy software--lesson learned. The beeping was happening pretty frequently, and using event viewer and process monitor, I was able to find out what that noise was, but not necessarily exactly what was causing it, since there's no visible error message at all. 
Then my mouse stopped working. The trackpad works just fine, but no mouse at all. The mouse is fine and works on the other laptop. I now also have AdChoice ads all over any page in Chrome, despite AdBlock--which is what first tipped me off to something weird, since I never see ads. 
I've run all the run of the mill anti-virus and removal tools, SearchScope was found and removed, but probably not entirely. Then I recovered to a backup several days old to no avail--still no mouse, the beeping is still there, and the ads are still there.
Event logs said 7001 and 7036 errors were happening. So a Service Control Manager issue? I have no clue what that is.  
Here's the basic system info, all the logs I generated are attached:
                Operating System        Microsoft Windows 7 Home Premium 
                Central Processor        Intel® Core™ i5-2430M CPU @ 2.40GHz
Graphics        ... Read more

Answer:Frequent Win Critical Stop sound; mouse not working; AdChoice

I removed your FRST log (secondary log) and moved topic to the Am I Infected forum.  FRST removed because it is not used/allowed in AII forum.

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Relevance 72.98%


I have a feeling this may be a driver error, but I dont know.
A friend gave me a computer,

Os: Vista x86
OEM I think
Hardware age: 2007
Age of installation: not sure, its my friends. Might not have been reinstalled before

CPU: Athlon 64x2
Video Card: Onboard Graphics
Mobo: Inspiron 532 mobo
PSU: Bestec ATX0300P5WB 300W

System Manufacturer: DELL
Model No.: Inspiron 531

It works perfectly fine, apart from when I connect to the internet through 3 mobile broadband (3 Huawei E122). Once it connects, internet explorer launches. As soon as I begin using IE, the computer freezes, mouse will not move, keyboard will not work, then after 2 mins it blue screens. stop code is 0x77. I have tried to exit IE and use firefox instead, this works much better but it still bluescreens, just less frequently.

My friend brought it to a local shop who told him the usb header on the mobo is the problem and needs a new mobo and qouted him ?250 repair. However I dont think this is the problem as, no other usb device gives any trouble at all. And the mobile brodband dongle only crashes once it connects and the browser is launched.

I ran Norton antivirus, super anti spyware, malwarebytes antimalware, and RU Botted. All I picked up was a few malwares.

I also ran full system diagnostic test, with no problems.

list of installed software (incase there are known issues with them): Norton Antivirus, Easus Partition manager, thunderbird, microsoft works, ccleaner. I dont know if a... Read more

Answer:BSOD when using mobile broadband computer freezes, mouse + keyboard stops working

Okay, I ran the driver verifier

When I restarted the computer, I get the blue screen and it will not turn on
The stop error is 0x7E this time I think

I booted into safe mode and restored, then ran "verifier /query" in cmd
which returned: "No driver are acurrently verified"

I have attached the new dump file below

It must be a driver problem, what do you guys think?

Hopefully You can help me out guys

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Relevance 72.16%

its a compaq 6027us windows xp home
like it says all that stuff doesn't work on the computer what i remember was that i ran fix it utilities after it finished it told me to restart i clicked no then i ran microsoft updates that told me to restart so i did after it did the mouse and the keyboard weren't working so i took out my old mouse for the ps2 and keyboard shut down computer keyboard worked mouse didn't so using keyboard i installed tight vnc now i can control it using my laptop i googled about the mouse not working it said to uninstall ps2 drivers so i did restarted it and keyboard don't work any more but i can control computer through laptop if i can not do a clean install that would be great
thanks for the help

Answer:keyboard, mouse, optical drives, sound, and i think usb not working

solved it

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Relevance 68.47%

I have a very strange problem on a computer we are attempting a repair on. No keyboards or mice, either ps/2 or usb, will work properly on this computer.

The computer is running Windows 7 x64.

The reason why it's very strange is that when I plug in a new mouse or keyboard, one that has not been previously installed, it will work until it has become fully installed. The moment the hardware installation popup says "your devices are ready to use", the device becomes completely unresponsive. Lights remain on the mouse and the numlock light continues to stay on but will not respond to any buttons or keys. The computer's time still ticks and the computer will shutdown properly if the power button is pressed so the computer is not frozen.

The same result occurs in safe mode.

We have tried running the windows 7 recovery disc and running 2 different system restores but neither would complete.

Answer:Mouse and Keyboard stop working after "installed". USB and PS/2

Give this a try.

Shut down the computer.
Unplug the keyboard and mouse. (USB)
Boot the computer then plug in the keyboard and wait for the sound and the popup to go away.
Then plug in the mouse and do the same thing.
Try the mouse and keyboard.
Reboot and see if they still work.

It's very unusual that a PS2 won't work.

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Relevance 66.83%

I get a keyboard error message on boot up whether it is plugged in or not. Once I plug in the keyboard the mouse freezes immediately and the keyboard still does not work. Then I can't do anything and have to restart. I have tried multiple keyboards, none work on this system but they all work on others. What is going on? I'm sick of using the onscreen keyboard!

Answer:Keyboard Error - Not Keyboard - Mouse Freezes When Plug in Keyboard

What does the error say / when does the error come up / are you using a PS/2 keyboard / have you tried a USB keyboard?Alan <>< 

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Relevance 65.19%


As far as I remember this started to happen few weeks ago, or so. The mouse hangs a second or two, than skips, and after that it works ok for 10-15 minutes. When the mouse hangs there is sometimes a USB plug or unplug sound, but this sound is also hearable sometimes when the mouse doesn't hang. This happens in windows, but also while I play games.
I can hear this sound also when I plug/unplug the monitor cable to/from the graphic card. Also, this sound occures every time when I replace my graphic card driver with newer one, but only fitst time, right after the windows restart.
I know I can turn it off in the system sounds, but that's not the solution I'm looking for.

I checked the cable, and pluged the mouse into another USB port, but that didn't change a thing.

I even reinstalled Windows, but the same thing happens again.

Also, sometimes when i turn on the computer I have no sound. In volume mixer the Speaker disappears and I have only SPDIF out (I don't use it). When I reinstall the drivers it works again for few days.
This happened on my old config, too, but only 2 or 3 times in few years, after the nvidia graphic card update and computer restart.

You can see the full details about my config in system specs.

Regards and sorry for my English.

Answer:USB unplug sound, mouse hangs and sound disappears

hi and welcome if its the mouse driver causing problems un-install the driver pull mouse out reboot pc make sure you are connected to internet when desktop is on screen re-plug mouse in and let windows re-install mouse driver

un-install the driver in device manager

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Relevance 64.78%


I've recently started to have this problem where my keyboard and mouse would suddenly freeze. I'm just browsing a site or writing a document and all of a sudden my keyboard and mouse decide to stop working, but I can still hear the music play in the background just fine. I have a good cpu and 8GB ram, I try to keep my services and processes that are up to a minimum and am very confident my pc can handle these mundane tasks just fine. The problem is that I have to restart my pc and it'll run fine after.

Today it got a bit worse, after the restart my mouse and keyboard still hang, but only briefly, like 2-3 seconds or so. But the frequency got turned up big time. Now it happens every time i open a new tab, try to click a box to type something, open a file; and my cursor will look a little weird, like the purplish screens we used to get in windows 98. I've tried running an anti virus scanner, anti spyware and cleaning registries/cache, but none worked. I'd appreciate it if someone could help me solve this problem.

Kind regards,

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Relevance 64.78%

I'm seeming randomly having a problem on my self-built desktop PC where my keyboard and mouse will freeze up, leaving the computer virtually inoperable. I also get strange hangs in the mouse that last a second or so, leading up to one big hang. There's no BSOD or anything like that.

I have to hard reboot in order to do anything. All programs and services continue to run and there's no real warning. Games will continue to play like normal as will videos and music, I just can't alt/tab or Cntrl/Alt/Delete. There's no indication that the devices disconnected physically or otherwise. The LEDs on the keyboard stay lit, so it's not as if it loses power.

I have tried unplugging and replugging, updating USB drivers, installing and subsequently uninstalling Logitech software, and physically cleaning the fan (Just to ensure heat wasn't a factor).

Any advice?

<<< System Summary >>>
Mainboard : Gigabyte Z68A-D3H-B3
Chipset : Intel Z68
Processor : Intel Core i5 2500K @ 3300 MHz
Physical Memory : 4096 MB (2 x 2048 DDR3-SDRAM )
Video Card : AMD Radeon HD 6900 Series
Hard Disk : M4-CT128M4SSD2 ATA Device (128GB)
Hard Disk : SAMSUNG HD103SJ ATA Device (1000GB)
Hard Disk : Seagate Expansion Desk (3001GB)
DVD-Rom Drive : ASUS DRW-24B1ST a
CD-Rom Drive : DTSOFT Virtual CdRom Device
Monitor Type : Acer P215H - 22 inches
Monitor Type : Dell Computer DELL E193FP - 19 inches
Network Card : Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet Adapter
N... Read more

Answer:Windows 7 Mouse/Keyboard hangs

I think is what is happening, from the event viewer

Log Name: System
Source: Microsoft-Windows-DriverFrameworks-UserMode
Date: 8/8/2012 8:05:08 AM
Event ID: 10110
Task Category: User-mode Driver problems.
Level: Critical
Computer: Postie-PC
A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.
Event Xml:
<Event xmlns="">
<Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2E35AAEB-857F-4BEB-A418-2E6C0E54D988}" />
<TimeCreated SystemTime="2012-08-08T12:05:08.580482900Z" />
<Correlation />
<Execution ProcessID="876" ThreadID="844" />
<Security UserID="S-1-5-18" />
<UMDFHostProblem lifetime="{7805DD04-DEE9-46D2-91AB-E7B5F16FA529}" xmlns:auto-ns2... Read more

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Relevance 64.78%

I don't know if this is the right place to post but..

My computer freezes/hangs, preventing me from using the mouse or keyboard and speakers stop playing - if i'm listening to music - all until i restart the computer by pushing the button on it.

ctrl alt del doesn't work, because my keyboard won't work obviously..

any ideas as to what the cause might be or what i might be able to try at the point it hangs so that i dont have to restart the computer every time it happens [a few times a day]? i had my computer reformatted, problem still happening after reformat.


Answer:Computer hangs - no mouse/keyboard use

Have you installed any softwares recently? When does the freezing problem happen? Try updating the computer part drivers such as chipset drivers, video-card drivers, soundcard drivers, etc.etc. Hope this will help you out.

2 more replies