Computer Support Forum

Always installing updates when shutting down

Question: Always installing updates when shutting down


I built my comp (with the help of several fine people on this forum) in July. Bought a new copy of Win7-64bit and everything has been running great. Lately, everytime I shut down it says it needs to install updates and it goes through 23 installations. I let it do it's thing and the next day is the same thing, installing updates 1 of 23. I've watched it and it does go through all 23 (can't see any details) and then shuts down like it should.

Anyone ever hear of this occurrence and if so, any tips? Thank you very much.

ok, I looked at the updated, and most of them are for XP??? Copied the details of one of them below and of course all of the XP upates failed, now after more digging, I did install Microsoft Office XP on my system as I didn't really want to buy a new office suite, but I looking at the update list, almost all of them refer to powerpoint or office or something. I bet you that is the issue.


Security Update for Microsoft Office XP (KB957646)

Installation date: ‎1/‎6/‎2011 11:16 PM

Installation status: Failed

Error details: Code 646

Update type: Important

A security vulnerability exists in Microsoft Office XP that could allow arbitrary code to run when a maliciously modified document is opened. This update resolves that vulnerability.

More information:

Help and Support:

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Preferred Solution: Always installing updates when shutting down

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Always installing updates when shutting down

Hey Zebug,

Just a visitor here at the site, but I was having that problem when I first starting using Win 7.
not those perticular updates, but updates in general. I kept thinking dang there are alot of updates to Win 7.
I found it was trying to install the same updates everyday because they were failing to install during shutdown.
I know go into the windows update and run them before shutting down and no more problems,all would install with no fails.

just thought Id share. thanks,


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I am thoroughly fed up with this problem.I run Win7 and have run all the available fixes I can find but the problem persists.Even when I click installed updates it says there are no updates installed on this machine.The updates though are shown many times over in the WU list.Any suggestions to help clear this frustration would be most welcome.

Answer:Windows Update keeps installing the same updates when shutting down

Try a Windows Update-Reset

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get this message: updates not configured correctly, reverting changes.

stuck in a loop, keeps trying to start but wont. safe mode didnt load/work, neither did last known configuration.

any ideas how to get this to boot/work again?

update: trying repair from the install dvd. see if that works.

Answer:wont boot after installing updates. updates not configured correctly reverting change

Startup repair from the dvd did not work.

I did use this registry defrag program. wonder if that did something to the registry?

Free Registry Defrag

I generally avoid registry cleaning programs because I don't trust them. thought id try it once to see what happened. not sure if this caused the startup issue or something with the windows updates I installed caused it. I did do several restore points. would that help me fix the issue?

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I am hoping someone can provide some assistance in getting rid of this BSOD problem.

Here is what happened.

I was using two driver update programs: One called Driver Booster 2 by Iobit and the other called Slimdrivers.

I updated various drivers including Nvidia which I had previously uninstalled but it kept popping up so I just let it go. The next thing I know, after that is installed and there were no more drivers left to install, I ran Windows Update and it also wanted to installed Nvidia again. I didn't have much choice in the matter...before I knew it, it was installing and I had to restart my computer. When the computer turned on again, I used it for a little while then it started to overheat something terrible. The computer was so hot I thought it was going to start on fire. Almost as soon as it started overheating, I got the BSOD and within a second it restarted or shut down. I can't remember which. The fan was running at top speed but that still wasn't enough. I could have cooked an egg on the backside of this thing.

So the next day, I started the computer up again and I uninstalled Nvidia completely using Iobit's Uninstaller to remove all traces of it in my computer. But the other problem I have now is that it still runs dangerously hot within a few hours.

I've uploaded the zip file as per the instructions. There must be some kind of conflict going on.

Any help is greatly appreciated!

Answer:BSOD after installing NVidia updates and other driver updates

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup program before you upload another zip.

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Visiting a friend who complains that WIndows Update will shut down his PC without warning in the middle of his work, then install Updates. I figured he was missing the popup warning which enables user to extend timeout for Updates restart.

However this just happened to me in the middle of a forums post being done on his PC. The PC just shut down without warning and started installing a single Update.

I am wary to set his Updates from Automatic to Manual install since he may let them pile up. Is there anything I can do to assure he'll get the normal warning popup from System Tray?

WUD is set to Show Icon and Notifications in tray Notification settings.

Answer:Updates shutting down PC without warning

Hey Greg,

You could use the tutorial below to disable the automatic restart for Windows Updates without needing to change letting Windows Updates to automatically install.

You should still get the reminders that a restart is needed.

Windows Update - Enable or Disable Automatic Restart

Hope this helps.

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For some time now I've been plagued with messages regarding having to shutdown the computer to install 'important updates.' The computer says it's installing the updates and needs to shut down which takes for ever. It then reopens to say 'Updates were not configured correctly. Reverting changes' It then goes automatically to 'Switching off...installing updates.' After an age it reappears with 'The user profile service failed the logon. User profile cannot be loaded.' I then have to physically switch it off and it restarts successfully. That sequence has been ongoing for some time. I have Vista Home Premium Service Pack 2 and on a Dell Inspiron 1545 Laptop. Thanks for any assistance.

Answer:Shutting Down Problems with Updates

"The user profile service failed to log on" etc - I could suggest you try a "system restore" if you have an idea when the problem occurred and you can restore to a date BEFORE that. Otherwise have a look at this LINK - click here

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My Toshiba Portege laptop needs some serious updating. I finally got it on to XP SP2 an now when I attempt to make the rest of the updates (such as IE 7 etc) the computer simply shuts down during installing these updates.

It's never really been used and has just been formatted. No virus signs whatsoever. Runs perfectly when not attempting to update.

Anyone know what may be causing this?

Answer:Windows Updates Shutting Down My PC

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Vista for some reason keeps wanted me to shut it down to install updates. every time i go to shut it down it says install updates then shut down computer. but I've down this constantly for about 15 times for an hour and its still saying it. any ideas why this is happening?

Answer:Vista keep's shutting down for updates.

please read my post is this the same as my problem?

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How do I installing something during the Windows Setup Menu's Installing features and Installing updates? John

Answer:Installing Updates and Installing features part of windows setup menu

Please correct your sentence. It is not readable.

How do you do what during that phase of install? You don't need to do anything except wait.

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To give you some back story, I built my computer the end of August 2012. Ran Smoothly. I decided to get a 60 gig SSD to be the partition that stored Windows. I didnt have much stored on the Main HD so I deleted my original 2TB HD and tried installing on the SSD... found that the SSD was bad and sent it back. Decided just to stick with the 2TB HD. Had some issues installing windows back onto the HD as it would just hang up. Finally managed to get windows installed, had some "Not genuine" issues but that resolved after multiple restarts. That brings me to where I am at today and I feel as though the system has been getting worse. I would normally be fine with just a clean install but with all the issues I had with that initially I am very skeptical of trying it again. I have 5 important updates and 7 optional updates all of which do not install. The Installer just sits on Downloading updates and I have left it overnight with still no result. I am not sure if this is even my main issue but I am beyond the point of figuring it out myself so any help would be appreciated

I downloaded the System Readiness Tool and it Ran. I tried running the sfc /scannow in Admin cmd prompt mode and get a "Windows Resource Protection could not perform the requested operation" I attached my CBS file. Any help you could give or guidance you can provide would be greatly appreciated.

Answer:Windows Updates Not Installing : Error Unknown (Sits on Installing)

Hello and welcome Faticus just as matter of interest why did you give up on the SSD? was not it under warranty?

That is heck of a drive to be installing on mate just how did you prepare it for the install?

You can run a chkdsk in Windows too > My Computer > right click on the drive > Properties > Tools > Check now - then follow the points in my pic.
You then reboot and it will start a chkdsk (in DOS).

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Hi guys, can you help please. My daughters dell laptop is stuck on configure updates. Doesn't update and comp restarts over and over it is groundhog day on the lappy. I cannot get to anything. Any ideas please.

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i keep getting this message. i have already disabled automatic updates through group policy editor.

Answer:updates preventing my computer from shutting down

With this batch script you can automatically close apps not responding at shutdown in windows. Please execute the batch script as a administrator.

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since buying my new laptop, i'v had it shut down on me on numerous occasions with no warning, whilst in go'es first to shutdown window & then to configering updates then shuts down.on restart it go'es into the configering updates phase again taking 10to15 minutes to boot up.any suggestions on how to over come this would be greatfully recieved.

Answer:updates shutting computer[vista] down.

Can you check to see if you have KB937287 click here update?

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When I try update WIndows XP it will say I cant get permission.
The computer also is slow shutting down when I use the start /shutdown option, If I use the task manager is shut rapidly.
I ran an antvirus scan in both the normal and safe mode,,no indication of any action .I'm using Kaspersky Internet Security 09..
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:13:09 PM, on 10/17/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Seagate\SeagateManager\Sync\MaxSync.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Verizon\McciTrayApp.exe
C:\Program Files\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe
C:\Program Files\Java\jre6\bin\jusc... Read more

Answer:Cant get to windows XP updates. also slow shutting down..

Microsoft help line solved the problem ,,I'm not sure how. but they did a super job. Their tech help line support was surprisingly good.
Best of all,,,NO CHARGE

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Win 8 ....
hello - yesterday wsn't the first occurrence: - after installing update(10) that require a 'restart' the process of 'installing' starts after the restart takes place - i see the warning not to shut-down the computer, see the percentage of installation and then all goes black at about 16%!! Tower is showing computer still 'on' but screen goes into 'sleep'.
i wait it out.
come back to computer to find still in 'stall' (what i call it)..
I Have 'shut-down' option set to ''turn off computer if i press the on/off button on the tower;
So i try that ! no response !! it won't shut down!
- i wait and wait several hours and finally the shut-down option responded .... and the installation of the 10 updates resumed.
This incident(s) is one of the reasons i'm hesitant to try installing Win 8.1....
Any ideas appreciated !

Answer:when shutting down to install updates-it stalls!

It's not that unusual, just few days ago I had a laptop with XP sit and simmer 36 hrs. before all the updates were done. Small, almost full HDD with bad case of fragmentation was the cause. Might also be a good idea to have "High performance set for "Never sleep" mode.

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I seen that someone else had this same problem in here so I copied and pasted this problem here in my own Thread cause I'm having the same problem, but seems that I couldn't use the help that was giving to that user cause it was for that user only.

Windows Update now says, "Restart your computer to install important updates." When I do, the computer shuts down, saying "Preparing to configure updates..." When it restarts, it says, "Configuring updates...100% completed..." then restarts again. Upon reaching the welcome screen this time, it says "Failed to configure updates...reverting changes...Welcome" and returns me to my desktop. At this point, when I try to manually check for new updates (or if I just leave Windows Update alone until it checks itself), Windows Update tells me "Restart your computer to install important updates," and the process loops again, so I cannot check for updates.

Report- Windows 7 Please

If you do not want to download the report here it is..


Advanced SystemCare Diagnose Report v1.0
Date: 2012/10/23 11:41:44

01 - Operating System

0101 - Operating System : Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
0102 - Language : English (Regional Setting: English)
0103 - BIOS : BIOS Date: 09/23/09 11:58:43 Ver: 08.00.10
0104 - Processor : Intel(R) Core(TM) i3... Read more

Answer:Cannot Complete Installing Updates, or Check for New Updates HELP

Hello dlolley and welcome to Seven Forums.

According to the Advanced SystemCare diagnose report you provided there seems to be a problem with something called Tuneup 2012 or Tuneup Utilities. I'm not sure if this is a different product from Advanced SystemCare that generated your report or if Tuneup 2012 is a part of Advanced SystemCare. In any case, these tuneup utilities can cause major damage to operating system files, the registry, etc. I would suggest uninstalling them. Windows 7 isn't like XP which required constant tweaking to work right.

Then I would run a full anti-virus scan with your installed anti-malware suite. No anti-malware product is 100% effective 100% of the time. If there was such a thing we'd all be using it. So after running that scan I would follow up with some additional scans using these free tools. Don't forget to update the data bases before running the scans.:


ESET Online Scanner

Windows Defender Offline

If the scans come back clean you could try rolling back your computer to a date/time prior to the update problems using system restore. I would also run a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and reboot the computer after each scan.

System Restore

SFC /SCANNOW Command - System File Checker

When you're finished with the above you can try installing the updates again. Do not use the automatic update setting. Use the setting called Never Check... Read more

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My last successful update check was September 11, 2012. Some updates installed successfully, others failed. The failed ones were:

Update for Windows 7 (KB2719857) Recommended
Update for Windows 7 (KB2735855) Important
Update for Windows 7 (KB2741355) Recommended

Windows Update now says, "Restart your computer to install important updates." When I do, the computer shuts down, saying "Preparing to configure updates..." When it restarts, it says, "Configuring updates...100% completed..." then restarts again. Upon reaching the welcome screen this time, it says "Failed to configure updates...reverting changes...Welcome" and returns me to my desktop. At this point, when I try to manually check for new updates (or if I just leave Windows Update alone until it checks itself), Windows Update tells me "Restart your computer to install important updates," and the process loops again, so I cannot check for updates.

Things I have tried:
-FixIt (MicrosoftFixit.wu.LB.137271463094452760.1.1.Run)
-Manually installing the failed updates (each one tells me that "The update is not applicable to your computer")
-Startup repair (though, I'm having no problems starting up)
-Rebooting in safe mode, then restarting
-Disabling F-Secure firewall and antivirus
-System Restore to a point before these updates were attempted (this resulted in a message saying that System Restore failed, but at the same time, System Restore also presents m... Read more

Answer:Cannot Complete Installing Updates, or Check for New Updates

There are a few hundred MS Fixits - which one have you used?

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Windows updates keeps installing/reinstalling the same update over and over again. I looked in my update history and it shows that they are installed successfully every time. What should I do and is this using space on my laptop by re-installing over and over again?

Answer:Solved: Windows updates keeps installing/re-installing the same update over and over

It is not using any space. Right-click the ones you already have and hide them so they don't come back.

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Problem i am facing with Windows 7 is that whenever i shut down or restart my machine, it says "Please do not unplug your machine. Installing update 1 of 1...".This goes on for several hours(i tried once for almost 10 hours) and still it was in the same state and system never got shut down. Can you please let me know the reason for this and what i need to do in order to avoid this situation.

OS Details:- Windows 7 Home Premium 64 bit.


Answer:Windows not shutting down due to Install Updates problem

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

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There are two new updates (one for Skype desktop and one for Windows Framework 4.5.2 (KB2901983) - 4.5.1 is already on the computer) that will not load. Of course, i'd like help with getting them to load, but until that time, the problem is that every time I go to put the computer to Sleep, I don't get Sleep in the field of "What do you want your computer to do," instead I get "Install Updates and Shut Down." Until these updates appeared, the field would always self-select Sleep. How can I hide or get rid of these updates (until I learn how to load them) so that I can go directly to Sleep and not have to scroll the field to Sleep?

Got answer on how to hide unwanted or unloadable updates:

When you open Windows Updates and download them, let it download the updates it won't install, then right click each each update and select "Hide Update," it should look like this:

I've got Skype Portable on my desktop (couldn't get the desktop version to work) and the Skype update (KB2876229) for Skype 7 won't load because it is probably for the desktop version of Skype?

Answer:Non-loading updates interfere with shutting down or going to Sleep?

As far as .NET is concerned, your best bet is probably to remove the existing installations completely first using Aaron Stebner's Cleanup tool, then install the 4.5.2 version with a clean base.
.NET Framework Cleanup Tool User's Guide - Aaron Stebner's WebLog - Site Home - MSDN Blogs

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There are two new updates (one for Skype desktop and one for Windows Framework 4.5.2-4.5.1 is already on the computer) that will not load. Of course, i'd like help with getting them to load, but until that time, the problem is that every time I go to put the computer to Sleep, I don't get Sleep in the field of "What do you want your computer to do," instead I get "Install Updates and Shut Down." Until these updates appeared, the field would always self-select Sleep. How can I hide or get rid of these updates (until I learn how to load them) so that I can go directly to Sleep and not have to scroll the field to Sleep?

Answer:Non-loading updates interfere with shutting down or going to Sleep?

When you open Windows Updates and download them, let it download the updates it won't install, then right click each each update and select "Hide Update,"  it should look like this:
In order for Windows Updates to prevent you from continuing to ask for them, probably best to download the updates manually - Windows Framework shouldn't be a very hard google search for a download link and as for Skype - well you might have to re-download the program if they don't have the option to download updates individually. 
But, better that than to have Windows Updates constantly asking you to install updates that won't install. 

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Hey everyone. Every time I restart my computer my Windows Update's Automatic Update setting keeps changing and shutting off. I then have to turn Automatic Updates back on. I do this in Standard Mode instead of Administrative Mode since I almost never log in to my administrator account. It does ask my administrator account's permission before changing the settings though and I put in my administrator password. So anyway, I'd really appreciate some help. My system information is below.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II X2 215 Processor, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 4863 Mb
Graphics Card: NVIDIA GeForce 9100, 256 Mb
Hard Drives: C: Total - 599384 MB, Free - 539922 MB; D: Total - 10992 MB, Free - 1649 MB;
Antivirus: COMODO Antivirus, Updated and Enabled

Answer:Windows Update's Automatic Updates Keeps Shutting Off

This might be a Malware problem. Please run the scans below and post the logs.

Download RogueKiller (by tigzy) and save direct to your Desktop.
On the web page select the 32bit or 64bit button to match the bit rate of your version of Windows.
Quit all running programs.
Start RogueKiller.exe by double clicking on the icon.
Wait until Prescan has finished.
Ensure all boxes are ticked under "Report" tab.
Click on Scan.
Click on Report when complete. Copy/paste the contents of the report and paste into your next reply.
NOTE: DO NOT attempt to remove anything that the scan detects.

Please download RKill
There are three buttons to choose from with different names on, select the first one and save it to your desktop.

Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7, right-click on it and select Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
A log pops up at the end of the run. This log file is located at C:\rkill.log. Please Copy & Paste the entire log in your next reply.
If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a t... Read more

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I just let Windows install todays updates. Everything except Skype (this included an NVidia driver). When the computer started up after the Windows update (with the "don't shut off computer completing updates. etc.) message, the computer shut off. First I thought it was part of the update (and machine would restart) but it was not. Something broke.

I restarted and as soon as hit windows start screen it shut off again. I restarted again and got the "Windows Did Not Start - repair message". I said "run startup repair". Windows shut off during that process. I restarted again, and was able to run the repair process. But once it finished and booted into Windows it shut off again. I was finally able to start Windows so went to command prompt and started to run SFC /Scannow. It shut off during this test.

lastly I thought maybe its an overheat issue. I booted into Windows Safe mode and started the program HWMonitor. It showed my CPU temps at 39 degrees C. Then it shut off again. At this rate I'm going to wear out the on/off button.

Any ideas?

Answer:After todays (7/19) Windows updates my computer keeps shutting off

Try a System Restore yet? Do it in Safe Mode (or repair disk/install DVD), hopefully no restarts to interfere the restore. Then install updates one by one (restart after each and wait a bit to make sure it is alright), Nvidia as last.

You can also try just downgrading GPU drivers first, and restore if it does restart like that.

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My virus scan keeps picking up a trojan vundo. It deletes it but it keeps coming back. I am at my witts end. This of course was after my teenage stepdaughter used the computer. I have ads popping up constantly, my computer is ridicously slow, my automatic updates keep turing off on their own, my computer is a mess. I just don't know where to begin, as I am completely a NOVICE when it comes to computers. Any help and advice would be GREATLY appreciated.

Answer:Trojan vundo, updates keep shutting off, I am computer illerate

Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may take some time to complet... Read more

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I apologize in advance for my lack of tech knowledge.  I will try to explain my situation as thoroughly as possible.
I am running Windows 7 Home premium 64 bit.  A month ago i had a hard drive failure and had a new 4tb hard drive installed. My motherboard does not support UEFI and because of that the boot sector was moved to a thumb drive and pointed at the Windows installation on the 4tb. I don't think that has anything to do with the problem I'm having now but since it was a recent change, I'm mentioning it.
4 days ago my son was using DVD Shrink (an old and sometimes glitchy program) and it locked up. He opened task manager and attempted to force close the program.  It would not close.  After waiting several minutes he manually turned off the computer.
When I restarted the computer it said Preparing to configure Windows.  Do not turn off your computer.  I thought it was installing updates and i walked away from it.  When I came back it said:
Failure configuring Windows updates.  Reverting changes.  Do not turn off your computer.  It hung on this screen for more than 4 hours. 
At that time I turned it off with the button and booted into safe mode.  I tried to do a system restore but it says I have no restore points.  Apparently system restore was turned off when the new hard drive was installed.  When I couldn't restore I made a disc image backup of the hard drive and tried aga... Read more

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I have Dell N5010 in which is running on Windows 7 and today after not using the laptop for a few months I clicked it and I found out that there were a lot of updates in which needed to be installed, in which I did. After completeing the updates I wa sinstructed to restart it and when I cut it back on it will only tay on for a few mintues, does anybody have any ideas on what could wrong with it, because the laptop is only 2 years old and I hope I did not mess up with installing the updates!!!!!!!!

Answer:Solved: Dell N5010 Shutting after runnning Updates

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Hi Guys,

I have a serious problem. Whenever I go to the Microsoft web site and attempt to download updates my computer shuts down. Why is this?
I have Windows XP Professional (SP3)
Could somebody please assist me in solving this problem?



Answer:Computer Shutting Down During Attempts To Install Critical Updates

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message (which is also known as the Blue Screen Of Death (BSOD)).

To change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.

This will not cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with information displayed that will allow you to better trace your problem. Next time your computer crashes copy down the entire error message (including all the numbers) and post it back here.

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Hey guys, as the title says, i pushed the power button on my PC and ran out the door for school. Last thing I saw on my screen was updates being applied before it shut down. It was on update "10 out of 10"

I just got home and was met with a nice BSOD. My PC has blue-screened twice before, both of the previous blue-screens had the message: "KERNEL_DATA_INPAGE_ERROR"

However, this BSOD had no message, but gave me the following values.

STOP: 0X000000F4 (0x0000000000000003, 0xFFFFFA80082DAB30, 0xFFFFFA80082DAE10, 0xFFFFF800033E88BO)

Any help is greatly appreciated!

PC Specs

CASE: Cooler Master Storm Scout
MOTHERBOARD: ASRock Z68 Extreme3 Gen3
CPU: Intel Core i5-2500K Sandy Bridge 3.3GHz
CPU COOLER: Cooler Master Hyper 212+ with Additional Fan
RAM: G.SKILL Sniper 8GB (2 x 4GB) DDR3 1600MHz
GPU: XFX Radeon HD 6870
PSU: OCZ ModXStream Pro Modular 700Watt
SSD: 120GB OCZ Vertex 3 (Boot/Game Drive)
HDD: Western Digital Caviar Blue 500GB (Storage) X2 in RAID 0
OS: Windows 7 Ultimate 64-Bit

Answer:BSOD while shutting down, after recent Windows updates were applied

Please upload a report

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I very stupidly shut down my computer during the "system updates... do not power off or unplug" and now Windows 7 is exceptionally slow to log in or do anything at all.

I system restored it to a point a week before the shutdown incident and I also then installed all the missing updates but it is only marginally better. It still takes about 30 - 60 minutes to log in.

Any ideas on what is wrong would be greatly appreciated thank you! :)

Answer:[SOLVED] Windows v. slow after shutting down during system updates

Hi ariana44,

Is it the same when you boot in to Safe Mode? Tap F8 whilst the computer is first starting up and then choose Safe Mode when prompted. Report back whether this improves it or not.

Was it Service Pack 1 that you were installing? You could also try uninstalling it, then rebooting and then try re-installing it.

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Hi all, after installing sp2 my pc is extremely slow during shutting down, anyone who know what`s the problem?

Answer:slow shutting down after installing sp2

It's good practice after installing SP2 to clear out all the old files, including the download of SP2 itself, which you no longer need, and run defrag.
Go Start>Run and type in %temp% and delete all the files that then appear. Delete all Temporary Internet files, Cookies and any History you no longer wish to store, then run the defrag.

If that doesn't improve things, go to Task Manager and see if any applications need manual closing before shutdown. Some ADSL net connections hang on after you think you've disconnected.

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I had a non genuine xp pro!!! I have now bought a genuine Win xp Home Edition.I have tried to install the xp,followed instructions,connected aol for updates,etc.However, when it says it needs to shut down(the first time)It does not shut down from the blue screen.I have left it for over 2hrs without a result. I have tried to install it 5 times at least in 24hrs...Can anyone help?

Answer:Installing Win XP HomeEdition +-not shutting down

Did you do a clean install, i.e. uninstall the XP pro from your PC before installing the Home Edition? If not it is likely that files left from Pro are affecting some of the new files in the Home Edition.

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I just got a new ABIT motherboard, AMD Athlon XP 2900, 400 wat power supply, 256 mb ram stick. I put that all into my new case, and I used my fairly new 250 GB Maxtor HD. I formatted the hard drive. When i go to install XP, it loads everything, than it says starting windows install or something. When it says that, it just shuts off. I know it's not the power supply, I just bought it. And i'm sure it's not the CPU fan, cause that's new too, and it's made for the AMD Athlon XP 3000, which is more than i actually need. I've been having this problem for a long time now, and I want to use my new computer already. So can anyone help me?

Answer:Computer shutting off when installing xp

Hi pepsipaul, look at this link it might help.

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My OS is Win98. When I'm trying to upgrade this to WIN XP, or trying to install some other softwares like Visual Studio... during the installation time, the computer will go off. First I thought, It's because of some virus. And I repartioned my hard disk, but the problem persist. Pls help me.

Answer:Computer shutting down when installing

Absolutley make sure you are not connected to the internet when installing windows. Try to get all the patches and such on a cd. That being said, WinXP is most likely not liking some part of your hardware. If you have ad on cards, remove everything except the video card and RAM. Then give it a whirl.

Now that i reread your post and see it happens during any install, you may have bad RAM, or have spyware.

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After I updated my nokia lumia to win8.1, my phone randomly shuts down/restarts. It was working well before. Is this because of a bug on the OS? is there any way to fix this? Thanks!

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problem: i just built this new computer and when i try to install windows xp i get to the screen that says it will take about 39 minutes to install and then after about 5 minutes the computer will just turn off.

hardware: intel core 2 quad q6600, abit ip35 pro, crucial ballistix 2gb ddr2 800, corsair hx520w psu, seagate 500gb 16mb sata, xfx geforce 8600gt 256mb 128-bit gddr3, samsung 20x dvd burner sata, cooler master cosmos 1000

this is my first build, and i have barely any experience with (internal) computer hardware.

i got the computer to run and i can access the BIOS. i set the voltage to 2.2 for the ram because it didn't do automatically. i also set the timings on the ram. i only did this because read that people were doing this with the abit ip35 in some reviews.

i've tried just using one stick of ram at a time to load up. i've tried two different xp discs. and i've tried two different brand new hard drives (same kind).

i really hope someone can help me pinpoint my problem. i would really appreciate it. i'll take any advice though, since i really don't know what i'm doing, i'm just learning as i do this. thanks!

Answer:First build: Computer shutting off while installing XP

Does sound like a ram issue, but I'm concerned about the manual setting.

You may wish to download your M/B manual and confirm if there aren't any other switches on the M/b to set.

You can also use Memtest to check your existing Ram (bootable CD)

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I have been trying to install Windows 7 64bit on to my desktop and my PC keeps cutting off and rebooting. I know this is most likely some hardware problem and I have tried a few things already.

Machine: Acer Aspire m3802

I have cleaned the fan and applied new thermal paste to the CPU, I have tested the Power supply and it seems to be working fine. This machine is pretty much new and is clean inside.

Can anyone give me some ideas to try please?

Answer:Windows 7 64bit - installing and PC keeps shutting down

try testing the harddrive. go to the manufacturers website and download their diagnostic utility.

Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

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Hi guys!

Ok, first of all i'm new and i'm a girl and i know very little about computers, so go easy on me! ;-)

I tried to fill in the profile but didn't understand what the different sections were referring to, so i apologise for that. Here's the problem:

My laptop (HP compaq nx9010) was reformatted last year and since then it was unable to play DVDs or games at all, so recently we tried to solve this problem and downloaded a radeon omega driver, which to be fair solved the problem, and now games etc work like a dream. The problem is that the screen has started turning itself off randomly - now, if i catch it in time, say within 30 secs, a minute, and click the mouse, the screen simply comes back on again, however if i havent noticed the problem and go to turn the screen on then i get nothing. With it being a laptop, i then have to take the power lead out and wait for 6 or so hours for the battery to run out before i can reboot the thing again -NIGHTMARE

I'm guessing it's gonna be some kind of driver conflict, but i dont know enough about computers to know what to do next.

Would honestly be very grateful to anyone who takes the time to help me.


Answer:After installing driver computer keeps shutting down, please help me x

So, it isn't just turning off when the screen goes off, it's locking up and you have to completely kill the power to get it to be able to restart? Are there any conflicts in device manager? Go to start, run, type devmgmt.msc, press enter, and look for exclamation points or question marks. If there are any post what they are.

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I have a hp and have done the drivers update and took off anti virus protection and updated it to micro soft defender . But still it keeps shutting off for no reason that I can see?

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I did search out this problem...very old posts recommended I start a new thread.

For the last 2 weeks every time I shut down automatic install...installs the same 8 updates.

I'd appreciate any help in solving this problem.


Answer:Windows 7 Updates keeps installing same 8 updates over and over

Which updates, and do you have any other odd symptoms?

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Hallo everyone, I'm new to this kind of thing so apologies in advance if I bugger it up.  I was given a Compaq 2500 notebook with some "issues" so I thought I'd try reinstalling XP to wipe it clean and remove all the other persons stuff.  I was a little worried about using my xp disc from the old HP desktop but did it anyway.  The normal screens came up and it asked if I wanted to delete the partition which I did because there was not enough room to install XP on a new partition and it looked to be loading but then it got to the end and said it couldn't start and shut down.  Now when I try to reboot I get an error message saying invalid boot ini file then next... following file corrupt:\windows\system32\config\SYSTEM - it then says to put the CD which I do and I get another message saying press any key to boot from CD but  just as it gets to the screen that says R for repair or Enter to start the computer shuts down.  Any ideas?Thanks in advance.

Answer:Installing xp on compaq 2500 have disc but keeps shutting down

Is the XP disk you are using an OEM disk? What does the label on the disk say?

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I'm fixing my friend's computer (which I ended up deciding the problem was way too bad (it ate up the anti virus)) and did the following:

* Used dban to fully wipe the disk - apparently the computer had been reformatted before, but problems that were occurring before the computer was reformatted was still occurring

* Got a copy of XP and tried to install it onto the computer. it's having a lot of problems installing XP for some odd reason. sometimes it just hangs in the initial screen or the computer shuts off by itself.

i just got through to the last stage of the blue screen (after it loads all the drivers up, then formats the partition then does something else) and it was supposed to restart, but after like 10 minutes (or more) it didn't start..... I noticed that the HD wasn't doing anything either.

what do i do now? i can't seem to get past this initial blue screen.

the computer is about 4-6 months old apparently, and was bought brand new. it is an Acer 6230 (or is it 6320?)

one of the problems that kept occurring was that the computer would just shut down. I thought that it may have been her power management settings for the comp initially, but she told me that the computer shuts down when she's typing a Word document and doesn't auto-save it so she has to start all over again.

I've ruled out that it shuts down because it's too hot. I know the other reasons for computers shutting down when it's not supposed to ... Read more

Answer:Trouble installing XP for reformatting - hanging & shutting down by itself

Sorry it's an Acer 3620.

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I just installed new hardware and also windows 7- note i was on xp before and win 7 is a fresh install moving to 64 bit with my new fx8320 processor.

Now there are so many factors involved its hard to narrow down what the issue could be since i have upgraded ram, OS, mobo, new hard drive, and new graphics card, oh and i bought a new dvd drive today since i had to get the drivers for network off it.

I will try and provide short notes of what ive done-

-Last night installed hardware, installed win 7, played around on comp for 30 mins or so, no crashes then turned it off myself thinking everything is good.
-This morning bought dvd drive and installed. Also cos temps were idling in mid 40s thought artic sivler thermal paste might be better then stock stuff so changed that. -here begin my problems.
-After I put thermal paste on booted up and a few seconds after in win computer 'clicks' and turns itself off. -Im now terrified of what ive done cursing myself for not being happy with stock paste.
-When I look under heatsink see ive WAYYYYY overdone it on paste and its dripping down the sides of the cpu!!!! I figure Ive quite potentially just screwed my cpu if the arctic silver is causing conduction and short circuiting.

-now here I am unsure because i dont know whether it was just fluke that the computer didnt crash last night and the problem was there but jsut latent if it was related to me changing the paste.

So I took the cpu out and slowly and very carefully cleaned eve... Read more

Answer:Computer 'clicking' and shutting down after installing new hardware

Please describe what you mean by clicking.

CPUs don't ever make a noise, however if you have got artic silver on the pins or in the socket then there is potential for damage but 90% iso propyl alcohol will clean it off and should leave no damage unless its been very bad.

Too much paste can be worse than no paste as it insulates the heat.

Downgrading involves more than just a format, check your BIOS and see if the USB ports are working and that they are enabled.

Please post your full specs including make and model of power supply.

Not sure on the stock fan speed but 3200 should be fast enough, I never use stock fans but thats because I overclock my current cpu cooler fan doesn't go above 1290rpm.

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I recently attempted to install the Intel eXistensible USB 3.0 driver as I was having BSOD issues when trying to install a new version of some audio software (Scarlett Mix Control). Installing the Intel driver also resulted in a BSOD though.

It has been brought to my attention that the original BSOD issues caused iusb3xhc.sys, which is why I tried installing the USB 3.0 drivers.

My PC also has an unresolved issue of hanging at the 'Shutting Down' screen, if I have put the computer to sleep and woken it up prior to shutting down (if I have not put the PC to sleep it shuts down fine).

If left hanging for long enough, a BSOD occurs.

Attached is the minidumb and DxDiag.

Answer:BSOD when installing Intel drivers and when shutting down

BSOD analysis and minidump attached

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Hello All,

I was referred here by NeonFx from the TechGuy Security forum. He had me run a slew of anti-virus/anti-spyware diagnostics. According to NeonFx my system is currently infection free and he states the problem lies elsewhere.

He also had me run the Windows Update FixIt tool in both Default and Aggressive mode - both of which did not fix the problem. So what is the problem??


When I run the install Windows updates, the updates do not install, and I receive the following message (not verbatim, but close):

"Some updates were unable to be installed..."

This problem "came out of no where" and there has been no suspicious activity prior to it starting other than an IE7 redirect rootkit that NeonFx helped me remove (if I recall correctly an infection of agp440)...

Stumped, stumped and stumped...

Answer:Problem Installing Windows Updates: "Some Updates Were Unable to be Installed"

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I have purchased a dell laptop that came with Windows vista home premium. everything was working fine at first but since, when I installed graphics driver to get the better video quality it is not shutting down. how can i fix this problem?

Answer:vista is not shutting down after installing intel draphics driver

Revert back to the old drivers...Where did the driver come from ? ?

3 more replies
Relevance 43.87%

I have an issue with my Windows 7 x64 Pro installation.
After I installed the HP LaserJet Professional CM1415fn drivers the pc became very slow at restarting or shutting down. The problem is printer related because I found a temporary workaround by stopping the spooler service and then the restart-shut down speed is normal again.
The printer is connected by ethernet and maybe this is the problem? I haven't tried with USB connection but I prefer not because it will mess up the printer devices.
If there is another permanent solution please tell me.

Answer:Windows slow shutting down-restart after installing HP drivers.

See if Shut Down -Speed Up helps

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Hello Tech Support Guy forums!

Here's the story:
After cleaning (read - deleting things I shouldn't have) my PC I had to re-install Win7.
Now when I want to play a video game that ran just fine the day before I get maybe 15 minutes of play in and my computer just overheats and shuts down. I read somewhere that the BIOS version was the problem so I updated it to the latest version but the problem still persists.

Here are some specs:

Operating System : Windows 7 Home Premium Home Edition Media Center 6.01.7601 Service Pack 1 (64-bit)
Processor : Intel Core i5 2410M @ 2300 MHz
Video Card : Intel(R) HD Graphics 3000
Physical Memory : 4096 MB (1 x 4096 DDR3-SDRAM )

EDIT: After shutting off my computer and letting it cool off for quite a while next to an open window and turning it back on yields me this the second I turn it back on:
THM_ : 61.5 C
Core 1 : 53 C
Core 2 : 61 C
Package : 53 C
Hard Disk WDC WD5000BPVT-75HXZT1 : 34 C

Answer:Dell Inspiron 15R N5110 keeps shutting down after re-installing Windows

Updating the BIOS will never cure an overheating problem. Open up the case and give it a careful but thorough clean out with one of those purpose-made cans of dry compressed air.

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Relevance 42.23%

I'm clean installing Windows 7 Pro SP1 64 bit on some Dell Vostro 3560 laptops, after installing the drivers I run Windows Update, it detects 200+ critical updates, downloads them and nearly installs them all before I get "Failure To Install
Windows Updates - Rolling Back Windows Updates" and they roll back.
It's been two years or so since I've clean installed Windows 7, is there some prerequisite that's required now that I'm missing?

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I have tried to install the XP update automatically, but one is not installing and it is stopping the Que.  does anyone know what I have to do the clear the update que in XP?  Thanks John C

Answer:XP Updates not installing

google a tool called wurtbeta, it will reset every thing. if yo cannot get it, send me an email referencing this post.

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when i bootd up this morning my security had warnings that i wasnt protected, so i went to security center and tried to update, downloading started about 30% through download stoped and said unable to complete. so then i went to windows update and noticed i had three optional updates 1 was a def 4 microsoft security essitls, i installed that update like i do all definitions for microsoft security, then the security was back to protected. i really dont think this is normal but i am a beginer so idk. o and it was my virus and spyware that was unprotected. can any1 share there thoughts and mayb tell me what i did wrong?

Answer:updates, not installing

It me again. You can run but cant hide LOL
Change the update setting to notify and not install automatically (MSE will install automatically but thats ok). Then install one at a time, not all at once
The second tuesday of each month is called patch Tuesday. That is the day a lot of Updates are sent. Watch for them and do one or two at a time.
What happened was not normal, but it seems ok Now

Put this in favorites in case of problems

Check and change your settings

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I am running V1511 OS10586.14 (installed from USB via Media Creation Tool) Updates, mainly for Antivirus definitions are downloading but are not installing. They show up in C;Windows/SoftwareDistribution/Downloads, but will not actually install. I have tried deleting the download file and they will load again, but not install. Obviously I have checked that the system is set to automatically download and install updates. I have run the System Fle checker utility and all passed no problems. The only update that has installed correctly was KB3103688 that was installed just after the new OS was installed. A virus def downloaded at the time, showed as installing for a short time and then literally vanished from the screen.
I should add I had the same problems with 10586.3. The current antivirus def installed is 1.211.1040.0 and I have just downloaded 1.211.1050.0 - which loaded to the downloads folder, showed as installing and is not showing as an installed update.
What gives?

Answer:Updates not installing

They don't show as installed anymore if you look in the windows update > advanced options > View your update history. You can see the latest version installed with the update tab in windows Defender.

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I have 7 updates for win7 .when I update this it said installed then when I restart in said failed every time
Sec update for win7 KB971468
update for IE8 Compat listKB978506
Update for Windows 7 (KB976972)
update for wind7 KB977074

do i need them and if i do how can i do this.Thank You.

Answer:updates not installing

First try easy methods:

1.Uninstall all 3p security software
2.Try install these hotfixes from Microsoft Download Center
3.go to Control Panel>>Troubleshooting>>System and Security>>Fix Problems with Windows Update
4.Try reregister WU in aggressive mode How do I reset Windows Update components?

5.Try reregister WU libraries Repair & Fix Windows Updates with Fix WU Utility | The Windows Club

If easy methods fail too,follow to below steps:

1.Run cmd.exe with administrative previlliges (right click on cmd.exe) as admin and type:

sfc /scannow

2.Run Readiness Tool Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
even if this tool don't solve problem it create CheckSur.log file in C:\Windows\Logs\CBS folder
3.Download firegenul Altair Technologies Ltd.
place firegenul.exe in C:\Windows\System32

next again run cmd.exe with admin previlliges and type:


it creates report from WindowsUpdate.log and is saved to C:\Windows\System32 as FireGenReport.htm
4.Prepare log from VistaSysInfoTool VistaForums SysInfo Tool
5.Find CBS.log file from C:\Windows\Logs\CBS folder

all files CBS.log,CheckSur.log,firegenReport.htm and log from VistaSysInfo pack to ZIP format and attache to post

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I have recently downloaded the latest Zone Alarm update (7.0.337.000)and as always, I downloaded it to my "downloads" folder.My question is, can I remove the previous downloads744722731737

Answer:After installing updates

See one of the several postings I made yesterday and today. In one of those is a link to get rid of all Zonealarm files left after using the Zonealarm uninstaller. This will enable you to reinstall a more stable earlier version (6)

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See signature for system spec.

Running Windows 7 Pro x64 SP1

After a fresh install (SP1 bundled) last weekend, the system ran the first round of updates (171 of them) and has been trying to install the second round (140-some) ever since. I had to turn updates off because it kept failing to install the updates; it would spend a couple hours installing the updates, then restart with the error message, "Updates failed, reverting changes."

I have a couple thoughts, but I'm curious what you all think.

Answer:Updates Not Installing

Id install them in blocks of 10, (might show you the problem KB/KB's) leave Netframework till last.
If you do not use IE run them prior to netframework.


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One of my XP machines keeps attempting to install the same updates. At the end of the process I get this error:

The following updates were not installed:
Cumulative Security Update for Internet Explorer for Windows XP (KB916281)
Security Update for Windows XP (KB917344)

The system tray icon is present and says "updates are ready for your computer."

The update goes through the usual motions before failing and throwing the error message shown above. This happens the same way, whether I install:

from the system tray icon
upon shutdown/reboot, when it queries 'do you want to install updates now?
directly from the Microsoft Update web site
Attempts to outsmart the update system haven't worked, either.
It also happens the same way whether I use Express Update or Custom Update.
In Custom Update I've tried changing the order in which they update, and tried updating only one per session.
The results are the same.
If more updates come along, the newest updates DO install, but these two "old" updates continue to fail.
The Update site does download new copies of the update files with each attempt.
I've attempted to put reboots into the mix, even though these 2 updates haven't demanded a reboot.
The log file for each of those failed updates shows the same error:
Unexpected Error While Executing Line 1
Update.exe extended error code = 0xf00d

Answer:Some XP Updates not installing

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This was around a while ago, I think it's the same one: Microsoft .NET Framework 1.1 Service Pack 1. Anyone remember what to do?

Answer:Updates not installing - again

This thread? click here

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I have vista home premium on a 1.6 hz dual core with 1 gig of ram
Everything was fine for the first 18 mths I had the system.
Now I keep getting a message that updates can't be checked for.
Also when I manually try to update receive error messages primarily 80244019 and 80072EFE (both unknown error messages)
When I try to access the microsoft update site I get a message saying that site is not on the server.
Can anyone please help me.

Answer:MS updates not installing

Resetting your modem might help you

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Hi all, I have 3 MS updates that won't install. They all seem to pertain to older versions of .Net Framework. One fellow on BC whos thread I was reading this afternoon but can't find now, suggested deleting all the old .Net framework programs and provided a link to the MS download site where you can download the latest .Net Framework 3.5 SP1 and the old updates would go away. I checked in my add or remove programs and I already have .Net 3.5 SP1 installed with 3 updates but also have 1.1, 2 and 3 and all their relevent updates installed.
My question: Can I simply uninstall all the earlier .Net Framework progies so MS update will stop persisting or will that upset the system.
Any advice will be much appreciated.


Answer:.NET updates not installing

The topic you want is

'Security Update KB953297 Fails'

I await a reply from Microsoft. (Not holding my breath).

If they offer nothing but references to KB articles,
I will attempt to uninstall all the .net framework programs (I have the same as you).

From what I have read, some programs need some versions of the framework to run and will
not allow uninstallation, some are related to the OS.

It will most likely be necessary to reinstall any programs affected.

If that's a bit vague, it's because I've never had the problem before
and I am also looking for solutions.

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Hi.  It seems that my windows 7 updates are not loading at all.  Automatic update fails every time I try
I have checked and the last successful update was in July 2016  Any help would be appreciated

Answer:updates not installing

Try running the Windows Update Troubleshooter and let me know what it says:

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Every single time I log off now there are updates to install. 2 days ago there were 31 and yesterday 16! This never used to happen every day and so many updates. Can anyone advise why this might have started happening?Chrissie R


You need to give the operating system you use.Do this for each of your posts.

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My windows live updates will not install and I just dont understand why. Im hoping someone else is having the same problem.

Answer:Updates not installing

Welcome to the Forum . .

If the Updates are downloading, but the installation fails, try Re-registering the Windows Update DLL with the commands below

Click Start, click Run, type cmd, and then click OK.

Type or copy and paste the following commands. Press ENTER after each command.

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 atl.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuweb.dll
regsvr32 wups2.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml2.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll

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I have the following updates which won't install:

Internet Explorer 9

These have been sat on my computer for months and I can't get them to install.

As far as I can see IE9 minimum requirements are met, can't see why it won't install.

The other updates say they've installed, five minutes later they're back in the update list.

Please can someone help, I'm getting hacked off with them.

Answer:Updates Not Installing

Hi and welcome to TSF you can try this How do I reset Windows Update components?

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Question: Installing Updates

OK When i click the turn off computer button it is supposed to install an important security update. The update thing never goes away even though it looks like the update has been installad. Any help is appreciated

Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Answer:Installing Updates

these things tend to sort themselves out however do you know which update it is?

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I have a new HP 455 G4 I am creating a MDT install for and have hit usual snags with drivers! In this case most drivers are installed via standard injection methods but Bluetooth and Hotkeys are not so usually SSM is used and has worked on all models previously but this current model is ignoring all the SPxxxxx updates. The log reports no updates found but I have used the Softpaq download manager to get the latest files which are SP77355 and SP77052 but neither are installed when SSM is run. I also have the latest SSM ( and Softpaq manager ( versions.

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When I turn my computer on, it tells me that updates need to be installed. But when I try to install the updates, it says that the following updates could not be installed:

Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688)
Update for Microsoft Office InfoPath 2007 (KB976416)
Security Update for Microsoft Office Excel 2007 (KB973593)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB976884)
Security Update for the 2007 Microsoft Office System (KB973704)

Why does it say that, and how can I resolve this issue?

Answer:Updates not installing

Make sure you close security programs first, such as but not limited to firewalls, anti viruses and anti spyware programs.

Also close all other programs.

4 more replies
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I am running V1511 OS10586.14 (installed from USB via Media Creation Tool) Updates, mainly for Antivirus definitions are downloading but are not installing. They show up in C;Windows/SoftwareDistribution/Downloads, but will not actually install. I have tried deleting the download file and they will load again, but not install. Obviously I have checked that the system is set to automatically download and install updates. I have run the System Fle checker utility and all passed no problems. The only update that has installed correctly was KB3103688 that was installed just after the new OS was installed. A virus def downloaded at the time, showed as installing for a short time and then literally vanished from the screen.
I should add I had the same problems with 10586.3. The current antivirus def installed is 1.211.1040.0 and I have just downloaded 1.211.1050.0 - which loaded to the downloads folder, showed as installing and is not showing as an installed update.
What gives?

Answer:Updates not installing

They don't show as installed anymore if you look in the windows update > advanced options > View your update history. You can see the latest version installed with the update tab in windows Defender.

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i just finished building this pc and am trying to update windows and get all the security updates, they all installed upto now and i cant install any of the new ones or internet ex 7, i allso dont get any error messages it just says;
"the following updates were not installed"
Security Update for Windows Media Player 10 for Windows XP (KB936782)
Windows Internet Explorer 7 for Windows XP

i tried all the solutions here
apart from part E as there wasnt a file with that name to find.

I had some hardware problems with my ram during instalation that i have since fixed, but was thinking it might have caused a problem and a repair instal of indows might be a good idea.

Hope somebody can help,
many thanks

Answer:Updates not installing

SP3 update problem strikes again,

Try this:

1. Re-register the Windows Update DLL with the commands below

Click Start, click Run. or Windows key + R (faster)

Copy and paste each of the following commands. Press ENTER after each command.

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

Restart computer.

Then run the update again . .

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i am running windows vista home premium sp1 ,,new install......and receiving these updates but continuously failing.....i want to install sp2 but thinking to get these done before that..should i wait..or can go with the sp2 update

i also want to resolve the issues with these updates,,i tried to manually update but even then they are failing... help needed....please

Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update (KB951847) x86

Installation status: Failed
Error details: Code 8007000D

Windows Search 4.0 for Windows Vista (KB940157)

Installation status: Failed
Error details: Code 80073712

[U][B]Update for Windows Vista (KB955020)

Installation status: Failed
Error details: Code 80070570

Windows PowerShell 2.0 and WinRM 2.0 for Windows Vista (KB968930)

Installation status: Failed
Error details: Code 80070570

Security Update for Windows Vista (KB2481109)

Installation status: Failed
Error details: Code 800B0100

Answer:updates not installing

You must get those done. As soon as you have all the required updates, you will receive SP2 via automatic update.
Some of those codes can be caused by harware problems with the computer.
Take a memory test. and then test in the upgrade center.
This is the Seven upgrade advisor, see if it picks up problems with your computer
Memory test. Run for 8 passes. Check slot with a good stick

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My computer works on XP SP2 I was getting updates usually and it was going fine. But suddenly one day I had a pop up saying that my updates are ready to install I tried installing but it didn't install and the following is the error report:

Some updates could not be installed

Security Update for Windows Media Player 10 for Windows XP (KB936782)
Security Update for the 2007 Microsoft Office System (KB956828)
Security Update for Windows XP (KB923561)
Cumulative Security Update for Internet Explorer 6 for Windows XP (KB963027)
Security Update for Windows XP (KB956802)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB962871)
Security Update for Windows XP (KB960803)
Security Update for Microsoft Office Excel 2007 (KB959997)
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB928366)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB956572)
Windows Malicious Software Removal Tool - April 2009 (KB890830)
Windows Internet Explorer 7 for Windows XP
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB959426)

And even when i tried to shut I see the symbol which represents updates ready when i click turn off button it doesn't install any updates it just turns off and the next day i see the same updates.

I need some help in this matter

Answer:XP updates not installing

Change the update options to prompt you for install. When it does say they are ready for installing you should be given the options of 'express' or 'custom' install. Click on custom install and just try running a couple of updates through or even just one. If this works proceed to install the updates in small chunks and let us know what happens.

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Hi All,Set up an XP machine for my friend. Everything works fine but updates wouldn't not installed. Automatic updates in Security Centre is on.Any sugestions?Thanks

Answer:Why are XP updates not installing?

Try click here

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Question: installing updates

2017-12 Security Monthly Quality Rollup for Windows 7 for x86-based Systems (KB4054518)

Download size: 125.2 MB

You may need to restart your computer for this update to take effect.

Update type: Important

A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated
Microsoft Knowledge Base article. After you install this update, you may have to restart your system.

More information:

Help and Support:

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I have a NT 4.0 machine that is running out of hard drive space and I see that there is a lot of these $ntuninstallxxxx$ in the WinNt folder. The question is can I safely remove these if the updates worked fine. I think that these are for uninstalling the updates, so do I really need them?

Any other ideas on how to trim the fat?


Answer:NT 4.0 (un-installing updates)

Not really sure ,, not familiar with that os.. here's their help pg:

if you have system restore turn it down to 5%.. remove programs onto disk.. buy a removable hard drive?? UPgrade!! lol

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Im having issues installing some automatic updates. I keep on getting an error for "some updates could not be installed: Security Update for Windows XP (KB977165)" Im not quite sure why it cant, but its been like that for a while. Any advice?

Answer:Updates not installing

Install them manually...use the WUS troubleshooter...and so on.How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues - Microsoft Windows Update Troubleshooter - PC Hell How to Fix Problem When Windows Updates Download But Won't Install - Louis

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The need (and value) of updating to XP SP3 has come up in a couple different threads (vs. just keeping SP2 + and getting all updates). So, started this thread to offer some info as well as personal opinion and solicit same from others.

Is SP3 equivalent to SP2 + current Windows updates?
I?ve read several sites (not blogs) i find reputable and knowledgeable about XP which indicate there are differences.
As i understand it, SP3 includes "updates and hotfixes" that were available in SP2 but aren't hotfixes those updates you only got from MS if you contacted them to say you really need it???
Finally, Overview of Windows XP Service Pack 3 from Microsoft summarizes some possible differences you may find as well as a few "new" features unique to SP3
Some updates/features available in SP2 were optional. In SP3 they're all installed by default
A few features are new to SP3. Period. They don't change the user interface (i.e. the customer's experience as Microsoft calls it) but do affect XP's behavior.
Is there other value to having users with problems update to SP3?
I believe so. I?ve found it?s not rare to find newbies or those just less "computer savvy" who believe they're current with SP2 when, in fact, a look at their installation history shows that?s not true (update install failures that are ignored, sometimes ignored to the point of being turned off). As my own rule of thumb i feel much more confident that... Read more

Answer:The value of installing XP SP3 vs. SP2 + updates

Many programs such as Belarc Advisor will inventory and list all the service packs and updates installed... and tell you if you are missing any.
I recommend just the opposite if your computer has some significant age or an older cpu, and OS... SP3 raises havoc with some HP AMD machines, some Gateway, and some eMachines... by test. Which don't show up until SP3 is installed.
ZoneAlarm, Comodo, and SunBelt have had connection and detection problems with some conflicts between Microsoft and their install.
Bottom line. Don't install it if you do not know that you need it. That can always be done later. Most of those items in SP3 benefit Microsoft... not the user.

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Yay! I'm not sure where this should be, so I'll put it here! Please move if it's in the wrong place.

And excuse me for being weird. I'm a bit sick, so my brain is a little squishy ATM.

I've been trying to get an update to install, but it's been erroring out. It's Microsoft SQL Server update (KB955706). I'm not sure on all of the details of what's happening, so I'm not sure what to make of it. If anything, I don't remember getting any other SQL Server updates if there were any others. If there's something you recommend, then I'll be open to some suggestion that could help.

OS: Windows XP Professional (if you need more informationi than that, I'll be willing to put it in)

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My PC just started to do the following:

When shootingdown it displays the following: "Installing updates 1 to 6, do not turn off your computer" and after a while shoots down.

If I power it down several times during the day it does the very same thing and when I power it up it does not configure these upgrades.

Please experts I need your help

Thank you very much


Answer:Installing updates 1--6

Imorales, hello!

Try these links supplied by NoN: Windows Update troubleshooter

(Links property of their respective owners)

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Hey All,

My system is setup to download updates automatically, but prompt me to install them. I've downloaded a few updates (WMP, IE 7) but decided to install them at a later time. Well, I'd like to install them now, but the little yellow shield isnt in the system tray anymore. Is there a way to install them? I went to the microsoft website and the automatic scan says I have all of the most recent updates (yeah, I have them, but cant find them now).


Answer:Installing XP updates

If you don't see the yellow shield when you click the << to expand the notification bar, the update have likely been applied.

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Whenever i shutdown, there are 18 updates that keep trying to be applied. This has been going on for about 1 week - 10 days. I'm tired of it. I read that you can look at some updates log and hide them but where can i access this? It's pretty irritating and i would like to have them install correctly if they are crucial.

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Hello everyone, I've been having this issue for quite awhile now, and just letting it go by, but now it's starting to really become an issue I think. I have several updates in windows that will just NOT update. Looking at the update history it started back in December. I'm not very computer savvy, my machine is mostly for gaming, and it now seems to be dragging my games down. I know there is gonna be additional information needed, but if anyone could help me figure out how to get these things to install, and get my machine back to properly auto-installing updates, it would be greatly appreciated.

Also, around the same time as these updates stopped installing, I have completely lost the bookmark feature in Firefox, all my old bookmarks are gone, and I can click to bookmark something, but it doesn't do anything. Not sure if this is related, but it started around the same time.

I am currently running Windows Vista 32 bit SP2, and I run it in classic view. The updates that are refusing to install are;

Cumulative Security Update for Internet Explorer 7 for Windows Vista (KB976325)
Microsoft .NET Framework 1.1 SP1 Security Update for Windows Vista and Windows Server 2008 (KB979906)
Microsoft .NET Framework 3.5 Family Update (KB959209) x86
Security Update for Windows Vista (KB974318)
Update for Windows Vista (KB970430)
Update for Windows Vista (KB971737)

I was guessing that it was the .NET framework that makes my computer feel like it's just dragging, but I wa... Read more

Answer:Updates not installing

Windows Update Troubleshooting

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Just a general question about installing updates.  There are several updates which HP suggests through HP Support Assistant to install on my computer.  I'll admit that I'm not the savviest user when it comes to technical computer terminology, so I was wondering if there was someplace good where I can review (hopefully in layman's terms) what these particular updates do.  Or, should I just go ahead and install all of the suggested updates?  Right now, there are about 10 updates being suggested since I purchased my computer a few weeks back.  If you need more specific details on what the updates are, let me know.  Thanks.

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Hi all,
I've been slacking off of updating my Windows 7 64-bit, since the first time I've gotten errors sometime last year. For now, I've decided that I should be more diligent in making sure everything's running smoothly as possible and so I've tried to do the updates. Unfortunately, I haven't been able to update them, and they're up to around 30+ updates now.
I've already done the System Readiness Tool, removed .NET and reinstalled (manually) to the latest one, and tried a few to download a a couple of older updates (dating from July, if I remember correctly), but got an error message that they weren't for my computer/OS.
I also tried to install from Safe Mode, but I can't seem to get my USB internet dongle to work during Safe Mode, as such, I don't have internet for that.
I was wondering if I anyone would be so kind to offer assistance.

Answer:Updates are not installing

You could download and run Autopatcher.

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Updates not installing on automatic. I am using XP SP2

Answer:Updates not installing

Try going to Microsoft Windows Update and running the up dates. If they do not install there it will give a specific error message. Let us know what it says.

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Question: installing updates

trying to install xp office updates i get a window opening saying:-feature you are trying to useis on a network resouce that is unavailableclick to try again or enter an alternate path to a folder containing the installation package 'PUB.MSI.'in box belowi have installed other updates in office and not had any problemany one help pleasethanks in anticipation

Answer:installing updates

I think that the update that you downloaded is corrupted click here

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Security updates for MS.NET Framework 2.0 SP2 (KB2656352 - KB2633880 - KB2572073) are downloaded and installed....again and again,
for a month or two now. Looking at update history the installs show the green checkmark but I have to wonder if something
inside the machine is not registering the valid install.
The computer itself is running great (since a reinstall Aug 2011)

Thanks for any input. PLR

Answer:Same Updates keep installing?

I had the same problem a while back and they are faulty updates. .NET Framework is not essential. It is required by some apps but you may not need any version. You should attempt to uninstall all versions of .NET Framework via Add/Remove Programs. If any version won't uninstall, leave it alone. That means you need it. After you finish, run the cleanup tool at the link below. That should get rid of the faulty updates. You can reinstall .NET Framework if you like but it's not necessary. I did not reinstall them and have had no issues.

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Question: Installing Updates

Im trying to install an updated version of Flash player (cant listen to music on myspace) every time i do i get the bar at the top of the window asking if i want to continue, Then when i try and click on it my lappy has frozen. Im using Windows xp SE, AVG free security. Can anyone tell me why it's doing this

Answer:Installing Updates

May be worth a try: Download updated version of Flash player to desktop or a folder i.e don't click install or run yet. Restart PC in safe mode by repeatedly pressing F8 on start up. Go to downloaded file, double click and try installing in safe mode. AVG or a firewall may be intefering. Then restart in normal mode.

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im running windows xp and whenever i install a windows update or my virus scan updates its like my computer doesnt realize its been updated. 15 minutes later it installs the update again and just KEEPS doing it. its really annoying. it just keeps installing the same updates over and over. what would cause this?

Answer:updates keep installing over and over

Double Post

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Question: installing updates

I am using an Acer aspire laptop with windows Vista installed. The computer is set to self install updates however I have recently experienced the problem that they do not and in attemptoing to do this manually through thr Windows Security Centre I get a message saing unsuccessful Error Code 646. The Windows Security System is off and Norton Security is working. Can anyone Help?

Many thanks

JIM the Pilot

Answer:installing updates

Why are you going through the Security Center to download and install Windows updates? Why don't you use the Windows Update/Microsoft Update link in the start menu, or open Internet Explorer and then click Tools - Windows Update?

You should also set it to only notify you of new updates and not to automatically download and install them. You then have control over what gets installed and when they get installed.


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I have read through the how to protect yourself from malware link. Seems my copy of Windows is not recognized by MS. I am not surprised, as I found out the guy who sold me the computer was not exactly the honest type.

I am manually installing the patches for windows from the Software Patch site.

A lot of the patches require a restart. I am starting from 2004 just to be on the safe side. (I already have SP2 installed, and I do not know from then on) As I see it right now, it looks like it is going to take a week to get my computer back up to par.

Is there an easier way?



Answer:Installing XP updates after SP2

Try rvmupdatepack but no guaranties. I was in the same boat as you when I found out trying to install SP1. Ended up buying an OEM copy.

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I was having issues with my touchpad on my laptop so I got online on the HP website and was assisted with the problem or so I thought. The tech informed me to restart the laptop and now says  "Keep PC on until this update is done. Installing 1 of 9...." and that all it's done for the last hour since the pc was restarted. what do I do and or how can I fix this issue

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Question: installing updates

Ok, so, i get that button thing a couple days ago at the bottom of the screen that says windows updates are ready to be installed. At the time, im too lazy to install it. Today, i had nothing better to do, so i decided to click it. Blah blah, it was installing, and then i wanted to play some minesweeper. so i pressed start, and it just froze. Everything else in my comp worked, like other trillian windows and even the update window. It was just the taskbar that was frozen. I decide to wait for a couple minutes and see wat happens. I start watching tv, and when i come back, its the same. I notice that the clock says 7:55, when it is really around 8:20... wat caused this?

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