Computer Support Forum

Windows 7 update shutting down

Question: Windows 7 update shutting down

My wife's laptop has got Windows 7 on it.

Today when she booted it up it started installing updates.....7619 of them!

Its just a black screen with the Windows logo in the middle and updating text underneath keeping track of the updates.

It gets to about 5000 then just the laptop just shuts down.....well the screen goes completely blank and it looks like it has shut down. It does not respond to mouse input or anything else?

Help!

Relevance 100%
Preferred Solution: Windows 7 update shutting down

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Windows 7 update shutting down

There is something seriously wrong here, I am assuming these updates are from Microsoft's Windows update?

It is not possible for there to be 5000 updates from Microsoft even if hardware and program updates are included.

You laptop may be a victim of malware.

Can you boot this computer up in safe mode with networking by hitting the F8 key at the windows splash screen?

Please post back and we'll see what we can do for you, you came to the right place for professional help.

Kind regards.

Bruce.

3 more replies
Relevance 51.25%

Hello,
 
I have a Gateway GM 5664 desktop PC running Windows 7.
System specs:
AMD Phenom 9600 quad core processor
2.3 Ghz
3584 MB Ram
Bios Version P01-A2, release 12/10/2009
Recently after performing a Windows update and restarting the computer I'm getting the screen where it says "Windows failed to start. A recent hardware or software change might be the cause.
Then it presents two options:
Launch startup repair
Start Windows normally
When I choose either option the computer will shut off after about 5 seconds. It does this every time.
Here are some things I've tried thus far:
I tried changing the boot order and using a Windows startup repair disc and it appeared to load but then the same message above would come up and the pc would shut off.
I checked inside and all the fans are working and everything seems to be secure. 
Some system spec I can access before getting the screen with the windows failed to start message. Readings after about 10 min of computer being on.
CPU temp: 50c
System temp: 41c
CPU fan speed: 1700 rpm
System fan speed: 1000 rpm
Cpu core: 1.248 V
Note I did replace the motherboard about a year ago but I haven't used this computer very often.
Anyone have some idea on what I can do to get it to work?
Thanks in advance.

Answer:PC won't boot all the way after Windows update.. keeps shutting down

When performing that update did you let it finish all the way (very important) also if you let it stay at the "Launch startup repair Start Windows normally" screen will it shut off after awhile. I really don't think its a hardware issue at all but a corrupted update that didn't get to finish.
 
 
 
 
 
 
 
Technician
loginandrepair.com

1 more replies
Relevance 51.25%

I am having trouble with xp pro when I try to go to update using internet explorer update tool as well as the windows update icon in the programs list it freezes, also when I go to system properties all the tabs work execpt the Automatic updates tab when selected it freezes the screen of the properties view. Other programs still work I, in both cases I can go to Task Manager and shut down the program. I am also having porblems when I shut down the computer freezes at the windows is shutting down message.
Any ideas?
Thanks

Hijack log:
Logfile of HijackThis v1.99.1
Scan saved at 08:55:29, on 05/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\System32\ni_nic.exe
C:\WINDOWS\system32\NMSSvc.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\Tablet.exe
C:\Program Files\ViRobotXP\vrmonsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\PCSecurityShield\The Shield Firewall\FireWall.exe
C:\Program Files\Logitech\Desktop Messenger\8... Read more

More replies
Relevance 50.43%

I am thoroughly fed up with this problem.I run Win7 and have run all the available fixes I can find but the problem persists.Even when I click installed updates it says there are no updates installed on this machine.The updates though are shown many times over in the WU list.Any suggestions to help clear this frustration would be most welcome.

Answer:Windows Update keeps installing the same updates when shutting down

Try a Windows Update-Reset

4 more replies
Relevance 50.43%

Hey everyone. Every time I restart my computer my Windows Update's Automatic Update setting keeps changing and shutting off. I then have to turn Automatic Updates back on. I do this in Standard Mode instead of Administrative Mode since I almost never log in to my administrator account. It does ask my administrator account's permission before changing the settings though and I put in my administrator password. So anyway, I'd really appreciate some help. My system information is below.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II X2 215 Processor, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 4863 Mb
Graphics Card: NVIDIA GeForce 9100, 256 Mb
Hard Drives: C: Total - 599384 MB, Free - 539922 MB; D: Total - 10992 MB, Free - 1649 MB;
Motherboard: PEGATRON CORPORATION, VIOLET6
Antivirus: COMODO Antivirus, Updated and Enabled
 

Answer:Windows Update's Automatic Updates Keeps Shutting Off

This might be a Malware problem. Please run the scans below and post the logs.

SCAN 1
Download RogueKiller (by tigzy) and save direct to your Desktop.
On the web page select the 32bit or 64bit button to match the bit rate of your version of Windows.
Quit all running programs.
Start RogueKiller.exe by double clicking on the icon.
Wait until Prescan has finished.
Ensure all boxes are ticked under "Report" tab.
Click on Scan.
Click on Report when complete. Copy/paste the contents of the report and paste into your next reply.
NOTE: DO NOT attempt to remove anything that the scan detects.


SCAN 2
Please download RKill
There are three buttons to choose from with different names on, select the first one and save it to your desktop.

Double-click on the Rkill desktop icon to run the tool.
If using Vista or Windows 7, right-click on it and select Run As Administrator.
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
A log pops up at the end of the run. This log file is located at C:\rkill.log. Please Copy & Paste the entire log in your next reply.
If you do not see the black box flash on the screen delete the icon from the desktop and go back to the link for the download, select the next button and try to run the tool again, continue to repeat this process using the remaining buttons until the tool runs. You will find further links if you scroll down the page with other names, try them one at a t... Read more

1 more replies
Relevance 50.43%

I'm having a problem with my laptop. I run Windows 7 Professional 64bit on it. An hour and a half ago I shut down my computer and Windows installed an update, but I stuck around because I wanted my computer off and I know that the computer restarts itself after installing an update. The computer restarted itself and configured the update, but when I chose to shut down the computer it actually restarted itself. I've tried shutting it down several times, but every time it starts right back up. I've run a virus scan, the Power troubleshooter, disabled automatic restart upon System failure, and searched Google and Windows help files for similar-sounding problems, all to no effect. My attempts to fix the issue so far represent the extent of my comfort in dealing with computer issues by myself, so I found this forum and decided to ask for some help. Thanks in advance.
-- Robert

Answer:Computer restarts instead of shutting down after Windows Update.

Are you shutting the computer down by pressing the power button or by using the start > shutdown method?
If it is by pressing the power button, have a check to see what the power button is set to do when pressed.
(Control panel > Hardware and Sound > Power options > Choose What the power buttons do)

If this isn't the case,
I've experienced this problem and fixed it by clearing the CMOS. (Removing the CMOS battery, leaving for 10 seconds, then placing it back in.)

1 more replies
Relevance 50.43%

I first did an update from Windows 10, was working perfectly fine. But after the last update it heated up my laptop that it shut off by itself. I suppose its an issue with drivers not supporting with the last windows update.

More replies
Relevance 50.43%

I have shut down the system while it was updating the system (Microsoft update). Now it hangs, telling that update nr 11 of 13 is busy

what should I do?

The os is windows 8.1

Answer:Windows update hangs the system after shutting it down

The system should be able to start an automatic repair.

First of all you should perform a complete shut down of Win 8.1 as described in this document:
http://aps2.toshiba-tro.de/kb0/TSB2B03EY0002R01.htm

After that you should reboot the notebook…. Usually the system would start a self-repair procedure which should fix the update issue.

1 more replies
Relevance 50.02%

In short,I need some serious help because this is how the forced update to windows 10 starts.
My updates are set to Off but it updates anyway. I feel like i'm being straight hacked by microsoft.
After it updates,Anytime i turn my computer back on it finished whatever update it downloaded behind
my back. Now it's at a point where if i try to kill the "Windows Update Module" through task manager. I
get a Blue screen of death "IRQL not less or equal". This only happens when i kill the windows update
Module in task manager. I often kill this process for 2 core reasons.

1.It's not supposed to be updating anything,Especially since i have the updates set to off.
2.It takes up way too much CPU and Disk which causes this laptop to run even worse then what
it already does.

I say it runs worse because the CPU and Disk are already high because of McAfee alone. This just dog-piles
the crappy performance which irritates me to no end because at this point when all this is going on i can't even
play basic games like Sims 2 without serious lag issues. There is no winning. i guess eventually my laptop
will just eventually shut off and update to windows 10 then?

More replies
Relevance 49.61%

Hello,
I forced my computer shut down (by pressing power for long time) the last time it was doing windows update.
Since then PC is not shutting down. It turns off the screen and some seconds afterwards, it shows the windows start screen (on windows 8.1) again. To shut down now, I am having to press power button continuously.
Can anyone help

More replies
Relevance 45.1%

I have this X53U Asus laptop running win7 home premium x64. I have a problem when I reboot the laptop after installing the windows updates. Everything is fine, the "configuring windows update.. 30%" message is fine.. but right after the shutting down message is done, the laptop goes into a "fans still spinning, power button light is lit, but nothing on screen" phase. To get out of that phase i have to force it to shut down, holding the power button. When i boot up after that, the windows updates are successful.

Did this happened to someone here?

I'll provide infos on demand.

Thanks!

More replies
Relevance 45.1%

Windows frequently shutsdown by itself (while closing my laptop)... and when I shutdown, it restarts itself... And my video options in skype frequently changes to Livecam avatar (and i have to change it manually to integrated laptop)

I have Mcafee Total protection and run MBAM once a week... and it shows no malicious items

Is this a windows vista problem or something deeper?

More replies
Relevance 42.23%

here's my logfile:

Logfile of HijackThis v1.99.1
Scan saved at 7:07:49 PM, on 7/1/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\BellSouth Internet Tools\blsloader.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopDisplay.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopOE.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ycomp_adbe/defaults/sb/*http://w... Read more

Answer:something is shutting down spybot when i try to update.

do you have the new 1.4 ? do you have zone alarm set for spybot updates ?
 

2 more replies
Relevance 42.23%

recently i have tried to update my laptop but while it was updating'my computer ran out of battery and shut off.upon turning the computer back on it said "configuring windows update please do not turn off power" i left it about 5 mins then it changed to "failure to configure update.reverting changes.please do not turn off power." it stayed like than for over 24hours as i left the laptop open and on for the rest of the day and the next day,nothing worked not even safe mode i tried all the options from the system repair and screen that comes up when u press esc but nothing was working. went on many sites and tried to see if anyone else had this problem but the answers they got didnt work. finally i tried chkdsk on the system repair cmd prompt. it said "the disk drive is corrupt please run diskcheck on drive C:" or something like that so i did but it never ran. finally i cancled the chkdsk and tried to log back on. it worked but my icons wont load and everytime i click anywhere on the screen the laptop freezes and the only thing loaded is my taskbar and i can move my mouse.the computer now runs fine in safemode after that but nomatter what i try the problem still persists on normal startup. and also system restore comes up with an error saying it could not find a file c or something even if i restore to the earliest date(windows was pre-installed on my laptop and i do not have a cd drive)
 

More replies
Relevance 41.82%

Bad McAfee Update Shutting Down PCs Worldwide

Engadget says that a botched McAfee update is shutting down corporate Win XP computers worldwide. Here?s a snippet from the article:

McAfee is aware that a number of customers have incurred a false positive error due to incorrect malware alerts on Wednesday, April 21. The problem occurs with the 5958 virus definition file (DAT) that was released on April 21 at 2.00 PM GMT+1 (6am Pacific Time). Our initial investigation indicates that the error can result in moderate to significant performance issues on systems running Windows XP Service Pack 3.

Answer:Bad McAfee Update Shutting Down PCs Worldwide

It appears that it is detecting a system file in XP SP3 as malware and is trying to disable the process associated with it.

Bad McAfee Update Shutting Down PCs Worldwide

4 more replies
Relevance 41.82%

Thank you for taking the time to view this! So here's the story.

This morning, I turned on my laptop, and windows configures some updates that has been installed yesterday. After a while, it says: "Failure configuring Windows updates. Reverting changes. Do not turn off your computer.". After some time, it seems to start normally, I can use my laptop and all. But when I was using my laptop at this time, windows start to download more updates. Then I shut down my computer, and windows start to install like 150 updates. It takes hours to complete all of these installations, and when it finally shuts down, it just stays on the shutdown screen. It has been 7 hours now, and I don't know what to do. Should I just hold down the power button? Or is there another way?

Here are the details of the laptop. The reason why I didn't include this information when I created my account here on the forums was that I don't know which of these is the graphics card, hard drive, etc. I don't know much about computers. Anyway, here's what's written on it:
-Intel Core i5-460M processor
-ATI Mobility Radeon HD 5650 up to 2651mb HyperMemory
-640 GB HDD
-Acer Nplify 802.11 b/g/n

There's more if you'd like.

Oh, a few more things. My internet connection on my house is very slow, about 0.3mbps, and sometimes it disconnects. I wonder if the updates can get corrupted because of this. And before this incident, I notice on the update history that the status on at least half of the upda... Read more

Answer:Laptop has been shutting down for 7 hours after update, please help!

Hello Slimefon,

7 hours is certainly a long time for updates to install..

I would say it's best to power it down manually and when Windows boots up, please click the start menu, type Event Viewer and hit enter. Click the drop down icon to the left of custom views, right-click administrative events and select save all events in custom view as. Choose a file name for it and save it in your desired location.

Please upload the files to a sharing site, such as OneDrive then provide me with the link.

Thanks,
Legade

5 more replies
Relevance 41.82%

Hi, my computer went haywire last night, the explorer.exe keeps shutting down if i try to access My Computer and it is also not registering my second hard drive, it shows that it is there but the files are inaccessible. up until last night everything was working fine and i didnt have a single problem, on Wednesday night i put the computer to sleep and didn't touch it again until about 9pm Thursday night. when i turned on the computer it tried to recover on its own and it froze up, so i let it try and do its thing for about 20 min with no progress so i shut it off. i don't see why this problem would suddenly occur especially if nobody has even looked at the computer. any help is appreciated, thx guys

Windows Home Premium 64bit

Answer:Explorer.exe shutting down after 10/13/2011 update

First thing is to add your system specs on the bottom left of your post or in user CP. Next thing is to run antivirus/malware on your computer and see if that can be the easy fix.

You can also try to restore your system to a previous state which may correct the issue.

Make sure you back up all your files asap just incase there is any hardware issues here.

1 more replies
Relevance 41.82%

Hey all. I'm hoping you can help me with my issue. Any time I go to the windows start menu to shut off the PC, windows will shut off but leave the fans and LEDs (probably the hardware as well) on and running. I can of course just flick the power switch and it will shut off, and I can also turn the PC off manually by simply holding the power switch, but it would be nice if windows would just shut the computer off. I am fairly positive this isn't a hardware issue even though I did just get a new system as this issue was not happening until Windows updated to service pack 1. It may have been one of the other updated that went with it, but I think SP1 may be the culprit.
System is as follows:AS Rock Extreme 4 Z77
i5 3570
Gigabyte GTX 670
16GB G-Skill RAM "F3-1600C9D-16GXM"
M4 Corsair 256 GB SSD (Boot Drive)

Answer:Computer not fully shutting down after SP1 update

This also affects "Sleep Mode". Little less than a week ago, putting the PC in sleep mode would shut off everything and if I booted it back up I would be at my desktop, but that no longer works after that string of updates. I am not Overclocking at all.

9 more replies
Relevance 41.41%

Hi my games were laging and running slow so i decided to update my graphic drivers when i updated them it just start shutting down

Answer:Y510p shutting down randomly after driver update

Hi MdHassan433,
 
Welcome to the Forums  
 
As per the query we understood that you are facing issue with system shutting automatically in your Lenovo Y510p laptop.
 
Is the system heating before it shutdowns? Also try to boot to safe mode and check for the issue.
 
Hope this helps. Do post back if the issue persists.
 
Best regards,         
                                                                            
Ashwin. S





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

1 more replies
Relevance 41.41%

I've tried twice now...

i used the update assistant and it verifies all is well except for a Bluetooth driver which it says to re-install after the update...

all updates that are available have been installed...

i currently have very limited web access so it makes everything difficult...

i open the store and click on the free update... All proceeds well and it completes waiting to restart.

beginning the restart all seems well as it continues doing things then shuts the machine diwn... Manually restarting the machine only to finally show 8.1 install could not be done... Then it does a restore back to 8.0

it has done this twice... What might I do?

thanks...

keni

Answer:8.0 to 8.1 update fails at restart shutting down machine

I'm surprised this hasn't been responded to. But, give it a chance.

Jack

3 more replies
Relevance 41.41%

Power completely shuts off within a few seconds of turning power switch on. First boot up after installing the anniversary update shut the power off.

More replies
Relevance 41.41%

I have an HP EliteBook 850 G3 works perfectly under Win10But as soon as I put the anniversary update on the machine does not restart (get the message saying Restarting and the spining circle) Or if I try to shut down. The screens dim and just the power light stays on.Can leave it like this over night and nothing changes. I have tried a clean install of Windows 10 Anniversary update.from  Windows 10 and runing the update both I get the same result. I have tried to run the HP Support assistant afterwards and I run everything it suggests, Have everything updatedStill no joy. Only to get it functional again is to downgrade to Win10

More replies
Relevance 41%

Hey there! I would like some help, please.

I'm having an issue with my PC. I have an Acer Aspire M1640 running Vista Home Basic with a 32 bit OS w/ 2GB of RAM

Last week, Avira AntiVir Personal found a trojan and it was quarantined and deleted. Sorry but I don't have info about what it was. The Comp was working just fine before and after that but maybe something else was left behind?

This past weekend my housemate went on some poker sites and I don't know where else. The next day, the PC was slow and became slower and slower. I wasn't able to update Avira, and A2 Free and Gmer were shutting down a few minutes into scanning. When trying to run these applications, they would stall and my screen would flicker on and off. I wasn't able to shutdown my computer either. I had to unplug it. Bah!

I restarted in safe mode and ran Avira, A-squared free, Malwarebytes anti-malware, SUPERAnti-spyware, and IObit 360. Nothing showed up. My PC is supposedly clean! Avira would still not update so I uninstalled and re-installed and now it will update but finds no virus. I'm thinking that re-installation might have been a mistake but it seemed logical to my frazzled mind at 3am in the morning.

Now, I'm not even an Intermediate user but I'm not a complete newbie either. When I can't update my protection and my Comp is running slow but I have lots of memory left, I assume there is something dirty running and I look for it.

I've gone as far... Read more

More replies
Relevance 41%

So I have either been experiencing three separate issues, or it is all one issue combined. I will explain them in the order that I noticed them and explain them as separate issues just for argument's sake. I have used computers all my life, but I am a noob at troubleshooting and the like. Just never got good at it, so my experience with fixing anything but the simplest issues on a computer is pretty much nil.
 
Here was the first issue I noticed. In the bottom right of my screen a pop up would occasionally appear whether I am browsing the web or not. There never seems to be a specific trigger as to why it appears. It always says the following verbatim excluding quotes at beginning and end: "You have an old version of (Insert program). This should be updated to version (Insert version number). Note: It is important to keep your software updated to avoid system problems, crashes and security threats." 
 
The first time I saw the pop up I knew it was suspect so I just hit the x on it because I couldn't find another way to close it. When you close it, the box scrolls down really slow. I have never clicked the links on this pop-up, but I have a feeling even clicking the x to close it is an issue. I ran my Avast, Malware Bytes, Adaware cleaner, and MRT. They all found issues, but the box still appears so none of them caught the issue I am seeing. I will attach an image of exactly what the box looks like. It pops up for all sorts of programs. The program is entirely i... Read more

Answer:Update Program Pop-up // C-drive filling // computer shutting off

Hello, Juicyrenik! Let's start with some important instructions:
Avoid installing or uninstalling programs during the malware removal process, because doing so can cause discrepancies between the information in different log files created by different programs at different times.
Do NOT run tools such as Combofix unless instructed by a BleepingComputer staff member. These tools can break your computer if used improperly, so you should only run them if you know what you are doing or if the person who told you to use Combofix knows what they're doing.
If you want to, you should back up all important documents and files to an external storage device or online file backup service. Malware infections--and attempts to fix them--can prevent your computer from booting up, making your files unaccessable; this means that backing up your files to an USB flash drive or to an online service like Dropbox before attempting to remove malware is a good idea.
Step 1: Rkill
 
Please download Rkill by Grinler, and save it to your desktop.
Run the program. If you are using Windows Vista or above, you should right click the program and select "Run as administrator".
A Black DOS box should appear; this indicates that the program is functioning.
The program will generate a log file on your desktop. Post the contents of that file in your next reply.
Do not restart your computer until the other steps are finished.
 
Step 2: Please download MiniToolBox by Farbar, and save it to your deskt... Read more

3 more replies
Relevance 41%

Hello all,
My Dell XPS 13 9350 has been shutting down instead of sleeping (when lid closed or power button pressed) since the last update from the Dell Update app.
Prior to this, I was also getting the laptop going into flight mode when it went to sleep.
Any suggestions regarding each of the above issues?
Thanks, Ben

More replies
Relevance 41%

Hi there.

I have just installed a fresh copy of WinXP SP3 on to an IBM NetVista.

I set my Auto Updates to notify me only.

After installing SP3, I then installed the update for the package installer.

After that, knowing that the update to the Flash Player is unsuccessful, i have unticked it (but not to forget about prompting in future).

I then installed all security updates + IE 7.

I have then uninstalled Flash completely via the Adobe uninstaller.
I have then installed from Adobe, the latest version of Flash.

From now on WinXP has prompted me to install an unknown (to me) update whenever I shutdown. To stop this from happening I have used the group policy editor to disable this action from appearing.

What I would like to know is how can i determine the update that is prompting me and then ultimately remove it from my PC?

Although the installation and serial number of Win XP are valid (ie: genuine) I do not wish to go to through the WGA process and subsequent Windows Update website to determine what is outstanding.

Rgds
PhillD.

More replies
Relevance 41%

Before the Fall Creators Update, shutting down took about 2-3 seconds (literally). After the update, it now takes 22-30 seconds.

Why is this happening? Is Windows trying to do incremental additional updates during shutdown? Is this something that will automatically go back to the prior speed? If not, how do I get that back?

More replies
Relevance 40.59%

I'm trying to update the BIOS on a Latitude E6540. I verified all programs were stopped, but there was a service running the the background that prevented windows from shutting down for the restart. The computer is now hung at the shutting down screen and neither canceling the shutdown, nor forcing the restart is working. Control-Alt-Delete is also unresponsive.
I don't want to do a hard reboot because the BIOS update could corrupt the active BIOS. Is there anyway to interrupt the update and regain control of the computer?

More replies
Relevance 40.59%
Relevance 40.18%

I downloaded 64 bit Windows 8 around 1 year ago and since then my ASUS x54c is having problems.
1. One of the USB ports often malfunctions
2. Certain keys sometimes do not work.
3. The notebook wont shut down whilst connected to the mains, but is fine otherwise.
4. The battery doesn't charge and the power can now only last for 30 seconds when disconnected from the mains.

It seems I need to buy a new battery, but I am stalling until I have fixed the problem with the shutdown. I have formatted the notebook twice and since tried Windows 8.1 64 bit, so it is not faulty software (but may well be a 32/64 bit matter).

ADVICE GIVEN TO DATE:

1. I am told from a link on the ASUS Support website that I should update my BIOS to 207. There are now newer versions available (210) so I'm not sure whether their info is out of date, or if 207 is still the preferred choice for this issue.

2. I have been told my a techie working at the school where I teach that I should not update the BIOS as it is dangerous and could seriously damage my Laptop. instead, he says the problem is that I am running a 64 bit OS when my system is made for 32 bit. He suggests that I go back to Windows 7 32 bit.

Can you take a look at my specs and take a vote on which option is best to take?

Many thanks

Answer:ASUS x54c Problems shutting down (BIOS update? Or change to 32bit OS?)

It is true that I am running BIOS version 204 and not 207.

See message here from my quick search.

7 more replies
Relevance 38.95%

Hi, I need help my computer had malware or something I have done several different scans and removed some malware etc but my interent keeps shutting down and send error reports and trend micro is shutting of and on can anyone help

Answer:Virus? windows keeps shutting down and virus protection shutting of and on

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next t... Read more

17 more replies
Relevance 37.31%

the main thing is each and every install  windows update just searches forever and nothing happens after diagnostic tool it says Datastore.edb is corrupted and cant be repaired and each time it download the corrupted Datastore.edb
can they at leats give a proper service pack 2 for windows 7  64 bit ultimate that is then uptodate with working windows update that works after a direct standalone install of sp1 i use windows 7 ultimate 64 bit and i reinstalled the system allready
 5 times each and every time the same problame that Datastore.edb is corrupted and windows update just gets stuck!
i how you can either releasse a service pack 2 so that windows update works again after a direct install of service pack 1
or a windows update that doesnt use data store cause its yepp Not working,
i use a amd 6 core with a amd hd 6700 readon and 8 gb ram
both asus motherboard and grafic
as it is now windows update is with windows 7 service pack 1= not useable !!!!
sincierly Christian Madjari

More replies
Relevance 37.31%

When you use Windows Update, Microsoft Update, or Windows Server Update Services (WSUS) to install updates, you may experience one or more of the following issues: You are offered an update for a product, but the update is not downloaded or installed on your computer.You are repeatedly offered an update, even if you have already installed this update multiple times.A particular update failed to install. KB906602 discusses how to troubleshoot these issues.
Also check out this post: Windows Update Troubleshooter from Microsoft.

More replies
Relevance 37.31%

I purchased a new notebook with Windows 7 in October. During the first weeks I uninstalled McAfee and replaced the harddrive. Since November Windows Update fails with error messages and defender does not start anymore. I made several virus scans (complete) with multiple antivirus programs but nothing showed up.Since it took my days to install various software, I do not want to re-install W7. I also have no good backup that I could restore. I am really surprised that there is not even a single entry regarding the error code in the Microsoft Knowledge base or elsewhere.I really would appreciate help. 

Answer:Windows Update does not work, Windows Standalone Update Installer stops with error 0xc8000247 (Windows 7 Home Premium on Acer Aspire 1810TZ notebook)

 
Got it !!!!
If You are using notebooks with with hard drive larger than 700 GB you probably should update Intel Rapid Storage Technology Driver.
Here is solution :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&cc=nl&lc=en&dlc=en&product
Download and install it.

97 more replies
Relevance 36.08%

hi new hir

i have this problem in my computer, im running a windows xp sp2, it has a problem in shutting it takes too long for it to shutdown and it hangs or freeze in the windows is shutting down screen like forever and i have to do a manual shutdown by pressing power for 5 seconds, pls help me with this, I've done a hijackthis scan and here is the report...
I will be very happy if you can solve this, thank you in advance

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:43:43 PM, on 8/6/2011
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\COMODO\COMODO GeekBuddy\CLPSLS.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\IObit\IObit Malware Fighter\IMFsrv.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\AVAST Software\Avast\av... Read more

Answer:windows xp shutdown problem, hanging at windows is shutting like forever pls help

Uninstall anything on your system related to I0bit, read Here why you should.

Next,

Delete any versions of Combofix that you may have on your Desktop, download a fresh copy from either of the following links :-

Link 1
Link 2
Ensure that Combofix is saved directly to the Desktop <--- Very important

Before saving Combofix to the Desktop re-name to Gotcha.exe as below:


Disable all security programs as they will have a negative effect on Combofix, instructions available Here if required. Be aware the list may not have all programs listed, if you need more help please ask.

Close any open browsers and any other programs you might have running

Double click the icon to run the tool (Vista or Windows 7 users right click and select "Run as Administrator)

Instructions for running Combofix available Here if required.

If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.

When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the defau... Read more

1 more replies
Relevance 35.67%

I am getting the message when I am trying to restart Windows 7 RTM "1 program still needs to close: (Waiting for) Task Host WindowTask Host is executing shutdown tasks, and stopping tasks that are already running.This message never goes away, you just have to force shutdown.  This message was already posted but there was no answer, is anybody monitoring this forum?

Answer:Waiting for Task Host Windows in Windows 7 when shutting down.

The problem is considered in the Knowledge Base articlehttp://support.microsoft.com/default.aspx/kb/975777

43 more replies
Relevance 35.67%

Hello, every time my computer shuts down via the Shutdown or Restart buttons, the screen blue screens while on the Shutting down screen. My computer forces a restart because of the blue screen.

Here is one of the error messages that I received after a reboot.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800037A56CA
BCP3: 0000000000000000
BCP4: 000000000000004E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010315-19858-01.dmp
C:\Users\Beau\AppData\Local\Temp\WER-31293-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Answer:Windows 7: BSOD while shutting down Windows 7 Ultimate x64 BCcode 1e

Welcome.

Remove all gigabyte software from the system. See if it BSOD's.


Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\Compressed\JIMMY-PC-Sat_01_03_2015_212722_80\010315-19858-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18526.amd64fre.win7sp1_gdr.140706-1506
Machine Name:
Kernel base = 0xfffff800`0344b000 PsLoadedModuleList = 0xfffff800`0368e890
Debug session time: Sun Jan 4 08:19:13.711 2015 (UTC + 6:00)
System Uptime: 1 days 0:30:12.679
Loading Kernel Symbols
...............................................................
................................................................
......................................................
Loading User Symbols
Loading unloaded module list
..........................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*************... Read more

1 more replies
Relevance 35.67%

windows xp is not shutting down quickly in my laptop.... last night,i pressed 'shut down' and went to bed... 6 hours went by, but it didn't shut down and it was showing the 'Windows is shutting down' screen.... i had to manually shut down the laptop by holding down the power button, then... this is going on and on if and only if i use my laptop for quite some time, say an hour... if i use it for 5-10 mins, it shuts down normally then.... so what is the problem ??? Plz give solutions anyone...

Answer:Windows XP does not shut down, hangs at the 'Windows is shutting down' screen

have you ever made any changes recently? ( installed drivers/software )

1 more replies
Relevance 35.67%

First issue is that I need to use a specific older driver for my AMD graphics card and windows 10 continues to update the driver automatically and causes my system to crash. I've gone through {Control Panel-Devices & printers}, selected my machine, then right clicked to Device Installation Settings and selected "no, let me choose what to do". This has no effect as windows continues to update the driver daily or anytime I search for updates. Is there a specific port I can block or cmd line to run?

Second issue, on the windows update window, the feature is frozen on Service Pack 1 for MS Office 2013 (KB2850036) 64-bit edition @ 61%. It's been like this for a week. I've restarted the machine several times and seems to do nothing. Any suggestions would be very helpful.

Thanks.

More replies
Relevance 35.67%

Hello all.
Running windows 10 pro 64 bit.
I've updated from Version 1511 to the anniversary update, 1607.
Or at least, I thought I did.
The update went well, no hiccups, no errors. Used windows update, let it downloaded and install and rebooted. Alas, system still shows OS Version 1511.
Used update again, same thing, rebooted, 1511.
Went to the windows site, downloaded the windows10upgrade9252.exe, ran it, same exact issue, rebooted, still showing version 1511.
Error logs show no issues. Disabled all external drives, turned off anti-virus, etc, repeated, rinsed, rebooted, still version 1511.
Only think I've not done is burned an ISO to DVD and updated from that.
Any clues as to what's going on?
Thanks!
Nelson Davis

Answer:windows 10 update from version 1511 to 1607 anniversary update - does not update

Can you check to see what OS version you have? Check in settings > system > OS build. It should show something like 14393.5 or 14393.10

5 more replies
Relevance 35.67%

Hi;my problem is I cannot turn off my computer. When I click on 'Turn off computer' nothing happens-it stays on. Thanks for your help, Rob.

Answer:shutting down Windows XP

does it shut down most of the way and just fail to power off??if so it may be that a piece of hardware (e.g. an isdn modem) that is "holding it up...try setting the "plug & play operating system" in the bios to "no"John[email protected]

4 more replies
Relevance 35.67%

hi all

when ever i click shut down button then my sytem or windowxp restrats again.

my system or windows xp is not shutting down. what to do

vineet
 

Answer:windows xp not shutting down

16 more replies
Relevance 35.67%

Hello everybody, I've recently been having problems with my pc.
It shuts down randomly, whenever it wants, be it after 5 mins since it's on, or after 3 hours, it just does.
I've tried changing the power supply, with no success.
The problem is not overheating, the fans are okay and i cannot seem to find any sort of malware.
Any clue?
What could it be?

Answer:windows shutting down

Moving your post to the Windows 7 forum.

BG

2 more replies
Relevance 35.67%

Hi,

I hope somebody can help...

I am running AVG 9.0.851, a couple of days ago AVG told me I was infected (I think it was Trojan Generic.XXX or something but can't remember now). I asked it to clean up and it warned me that it was struggling to remove the infection - again, sorry I don't know the exact message.

Anyway, when I restarted I got a couple of error messages, one was due to an invalid registry entry that I managed to clear using HijackThis. The other error is that just about every time I boot up my computer I get a message saying "Windows has encounterd a critical error and will restart in one minute"... as you would expect the computer shuts down in 60 seconds. Now, this happens nearly every time, but occasionally it starts up fine and I have no problem! Earlier tonight it was having the usual problem with the error message and then restarting. I tried removing the Battery (it's a laptop) re-inserting and restarting and... it worked ok, no errors - maybe a co-incidence?

I've been reading the advice on BleepingComputer and I have run (in all different orders and combinations):

AVG
SuperAntiSpyware
MalwareBytes
Autoruns (can't see anything out of the ordinary but am no expert)
HijackThis (got warning message that the "system denied write access to the Hosts file") - log file shown at bottom of this post.

Every time I run these they pick up viruses, they remove them, I restart computer and (usually) I get the &quo... Read more

Answer:Windows Keeps Shutting down

Hi,a little more information... I keep running SuperAntiSpyware and it is finding Rootkit.Agent/Gen-TDSS. Everytime I think it has removed it but then I restart and run it again and its still there. See link below:http://rapidshare.com/files/414031968/virus.jpgAnyone know how I can get rid of it?ThanksAndy

3 more replies
Relevance 35.67%

Windows not shutting down

Sounds like a famaliar problem.

A friend updated his XP2 from his MS update utility and when it had to restart to complete install, it got to the "Shutting down" screen and then he would have to do a hard shutdown. (Think the Windows update not being able to complete messed every thing up.

Also he has a "Windows Installer" window that pops up and says "Preparing to install" and then that window disappears and what ever he clicked on opens.

Tried Sys Restore but couldn't complete because it hangs up at shutdown.

Ck'd the "Add & Remove" and didn't see any updates even though I had the box ck'd.

A little afraid to try the "Last known good configuration". At least his computer works using a hard shutdown.

The "shutdown" problem will have to be fixed, I think, before we can proceed with the other problem.

Also, he is unable to get to the MS "update" site although he can get on the web.

What say you?
 

Answer:Windows not shutting down

6 more replies
Relevance 35.67%

Help im having all sorts of problems with windows xp when I boot up it loads up gets to the programmes start screen etc the after loading everything the command prompt box appears and it runs so quick I can hardly read it the part i've caught is C:\Documents and settings:\ Shutdown them there is a big gap and a lot of symbles. The computer then shuts itself down. If I catch the cmmnd box and click on cancel before it loads the computer doesn't shut down (hence this post). I've run Norton etc to virus scan it it removed W32.IRC bot which was on my computer but not the other thing. Enclosed is a copy of Hijack this printout.Please help and many many thanks in advance.
 

More replies
Relevance 35.67%

A friend of mine has a laptop with Win98 and XP loaded on a partitioned hard drive.About 10 days ago he thinks his laptop was infected with the Sasser? virus. Since then he has found it impossible to boot up. Every time XP try?s to load it gets as far as the "Welcome Sreen", the opening jingle plays immediately followed by the closing jingle and the laptop shuts down.Information given out by Microsoft and Symantec assumes that the computer boots up and you can access the desktop and ?Start? button.He has asked me if I can help him. I?m OK with the basics but no techie so in turn I?m asking if any of you can help me.I?d welcome all suggestions but would ask that you please keep them simple.Thanks in advance to any of you out there that responds to this post.

Answer:Help - Windows XP Keeps Shutting Down

ask your friend to try safe modekeep tapping F8 or F5 as soon as the computer is switched on.select it from the list of options.then follow the removal instructions

3 more replies
Relevance 35.67%

About a year ago, I was fortunate to utilize this valuable service, and received amazing results with my problematic computer.

Now, Iíve experienced an unrelated and different computer issue.

On 2 separate occasions this week, a blue screen with a message in white letters appears on my computer monitor with the following message:

ďA problem has been detected & Windows has been shut down to prevent damage to your computer. This problem seems to be caused by file: win32k.sys

PAGE_FAULT_IN_NONPAGED AREA

If this blue screen appears again, make sure any new hardware or software is properly installed. Ask manufacturer for any windows updates I may need.

If the problem continues, disable or remove any newly installed hardware/software.
Disable BIOS memory options like caching or shadowing. If you need to use Safe Mode to remove/disable components, restart, press F8 to select advanced startup options, then select Safe Mode.Ē

Can s/o help me??
 

Answer:Windows keeps shutting down

16 more replies
Relevance 35.67%

Hi! Very new here, been experiencing some computer problems and was appointed here by a friend.

Here is my problem:

I had a shipping disaster, I had my computer shipped to me, when I opened it the processor was out of the mobo (while being delivered, it was mishandled ) checked my parts and wires and they seemed fine and then *i put the processor back into the mobo.

it randomly shuts down. Sometimes it will start up then shut down, sometimes it will stay on for like an hour then shut down etc. Or on start up my keyboard won't work randomly? I went into safe mode to see if it was a virus, ran scanners to see if it could find anything but nope, nothing and it will shut down even in safe mode. All my fans are working, I tried removing my ram and trying each stick separately, still no go.

And when I say "shuts down" I mean windows. Ex. Like I went to shut down
to turn it off. Lol if you need anymore info let me knowList:

Item number
N82E16820231311 MEM 4Gx2|GSKILL F3-10666CL9D-8GBRL 1
N82E16819115211 CPU INTEL|CORE I7 950 3.06G 45N R 1
N82E16817371026 PSU ANTEC|EA750 750W RT 1 84.99
N82E16820231313 MEM 4G|GSKILL F3-12800CL9S-4GBRL R 1 6
N82E16813188068 MB EVGA 131-GT-E767-TR X58 RTL 1
N82E16814261075 VGA PALIT NE5X460SF1102 GTX460 1G

Any help is very appreciated!
 

Answer:Windows is Shutting down..again

Welcome to Major Geeks!

Hopefully someone on here can help you out. Below is a quick, top-of-my-head take, but others here may have other ideas.

Is this a new computer that you never had used? If so, I'd be sending it back. If it wasn't new, I assume that it worked just fine before it was shipped, right? Is this a system you built from components?

I'm not sure I'm understanding the symptoms. Are you saying that it usually boots fine and everything is working normally but after a period of use it shuts down, and when it does shut down it shuts down in the normal Windows fashion ("Like I went to shut down to turn it off.") and you see "Saving your settings" and the like? Or does it just shut down as if you'd pulled the plug? ... Or is it not booting at all sometimes?

Could be most anything that causes the computer not to boot: motherboard, memory chips, hard drive, power supply, graphics card (if separate from motherboard).

A hit that was enough to release the CPU retainer latch is a hit indeed, perhaps enough to damage many of your system's components, but I'd suspect the hard drive before anything else. If it were mine I think I'd remove the hard drive and install a known good one that boots fine on another computer and see if it'll boot in your box. That would point at your hard drive if the substitute drive booted and ran OK and your system didn't shut itself down. If the substitute drive e... Read more

11 more replies
Relevance 35.67%

Hello!

I've noticed recently that when I try to shut down my system I am getting stuck at the screen "Windows is shutting down". That's all the further I am getting.

I am running XP Pro SP2 on a system I built myself some years ago. I have tried disabling some unnecessary programs using msconfig. I have also ran Grisoft's Virus and Spyware scan in the hopes of uncovering something.

The only time it shuts down is when I run it in Safe Mode. When I discovered this, I thought I had fixed it and immediately tried it again in Normal mode but started getting the same problem.

I am only too happy to answer any questions that will help me resolve this.

Thank you!

Shawn

Answer:Windows is not shutting down

Go to start > run and type "eventvwr.msc" w/o quotes. Do you see any errors or warnings under either application or system?

BMR777

15 more replies
Relevance 35.67%

My Windows XP is now shutting down. When I was finished connecting to a server with Wolfenstein: Enemy Territory, it went to a blue screen and then to all the way shutting down. I have a feeling it's my Radeon 9800's fault. Catalyst 3.9 drivers mess my computer up, so do 3.6 and 3.7.
 

More replies
Relevance 35.67%

Hello dear members.,My WIndows XP is shutting down every time when it wants to start,Yesterday it was fine,I was working with Corel draw ,I save my work ,THEN MY computer began to not responding,I reboot it and this problem occured and I can't use it  till know because the computer shuts down,please can you helpme please?

Answer:my Windows Xp is shutting down

You mean your computer just restarts before it gets to the windows loading screen?

5 more replies
Relevance 35.67%

My computer is unable to shutdown. When i click turn off computer, the windows is shutting down screen appears and stays there. It will be like that for hours and won't turn off. I have tried to find the process that is keeping XP from shutting down without success. Any help is appreciated.

P.S Anti-virus and spyware scans are fine.
 

Answer:Windows XP NOT SHUTTING DOWN

8 more replies
Relevance 35.67%

It seems that after 1 hour or more after having been on the computer it does not want to shut down/restart/log off or CTRL+ALT DEL. I don't know what's wrong. Could a virus start this?
 

Answer:Windows XP not shutting down?

You don't describe the nature of the shutdown problem but if its hanging on shutdown it could be a driver conflict causing it - does the problem still occur in safe mode? (tap F8 on boot up and select safe mode) if it doesnt then the problem is more than likely a driver problem - try updating modem and NIC drivers first
 

2 more replies
Relevance 35.67%

Just recently windows xp sp2 has been shutting down every 5 sec. Im now relying on the run function on the task manager to access files and even then i have to do it fast or else it will shut down again. This started happening when my brother installed an illegal version of alcohol 120% from downloading torrents and I have no idea how to go about fixing this problem.I have done a virus scan using avg and it comes out clean with the exception of the hosts file from system32 folder being changed but I'm not sure if thats the problem. Im wondering if anyone could give me some suggestions? Oh yea btw typing explorer.exe in run makes no difference because it just shuts back down on me in about 5 sec >.<.

Answer:Windows XP shutting down every 5 sec

can you boot up in safe mode?

You can try reinstalling windows xp. It won't delete your programs. At the most, you'll just have to reinstall the windows updates.

13 more replies
Relevance 35.67%

Sometimes it does, but often it just stays in the "windows shutting down screen", at which point I manually turn it off. Anyone know how to fix this?
thanks
 

Answer:Windows x64 not shutting down.

That sounds more like a motherboard problem than a windows problem. Try updating your bios firmware.
 

4 more replies
Relevance 35.67%

I have just done a install on a clean HDD that i have just bought for my re-build , but it seems to take ages to shut down as anyone any ideas has to why .cheers

Answer:Shutting down windows XP-sp2

Some common causes and solutions on Ramesh's site (windowsxp.mvps.org) click here

2 more replies
Relevance 35.67%

Hoping SOMEONE can help me here PLEASE???? Im ready to throw this computer OUT THE WINDOW!!!! I have Windows XP SP2 installed on my computer Its like it has a mind of its own I can be in the middle of something and it just shuts down, as if something just reaches up and logs me off and it takes me back to the Welcome/Signin Screen I read a thread about the Regedit/HKey_Local_Machine/Global/Power Policy setting and I TRIED that WITHOUT success Ive went into the Power Scheme in the Screensaver Window of Properties and the Power Management in the Contol Panel and ALL those are set as they SHOULD be but this just KEEPS happening!!!!!! I have Registry Fixers, XoftSpyXE, and a AVG antivirus program installed (which I have run to EXHAUSTION) and have ran them to the NO problems here stage. HOPING SOMEONE CAN HELP PLEASE!!!!!?????????

Answer:Windows XP SP2 KEEPS shutting down

Mohillbilly,
no need to throw it just yet.

you computer could be set up to restart automaticlay is the systems finds an error. you can turn this off.

here how...

right click My computer
select properties
select - advance tab
select "start up & recovery" at the bottom click settings
untick the box -- Automaticlly restart

that should work..

please post back your results, and help others

Enjoy

5 more replies
Relevance 35.67%

Hey guys, I got Windows 8 a couple weeks ago and I have loved it up to this point. A few days ago i tried shutting my computer down and whenever I did so the sidebar (where i shut it down from) would just slide back and the computer wouldn't shut down. I've tried multiple methods like Alt+F4 on the desktop and shutdown -s -t 00, and also when I try shutting it down from the login screen it'll freeze on my login screen background and only my mouse would be showing. I have noticed another thing though. Whenever I try to shut down, these two processes start eating up the usage on my CPU
Windows Start Up Application and Windows Log On Application. If someone could please give me a solution it would be very much appreciated. I hate shutting my computer down by holding the power button. Thank you in advance!

Answer:Windows 8 Not Shutting Down

I'm not sure why this would happen specifically, but does this computer perhaps have a PS/2 or USB keyboard attached? If so, there may be some debugging we can try.

2 more replies
Relevance 35.67%

Well for some strange reason whenever I try shutting down my computer nothing happens and the same goes for when I hit the power button. If I press and hold the power button my computer powers off but I can't get it to shutdown normally at all. I've tried shutting down both through the metro interface and shell classic but no go. I've been using shell classic since I installed Win 8 and this problem has only popped up since last Friday. I haven't made any hardware or software changes to my computer so am at a loss.
 

Answer:Windows 8 not shutting down

Might want to take a look at this: http://www.askvg.com/fix-windows-8-...roblems-by-disabling-hybrid-shutdown-feature/
 

11 more replies
Relevance 35.67%

The system in my sig has started to not shutdown. I have checked the event viewer which isn't of any use because I do see the "The Event log service was stopped."

It just sits at the "Windows is shutting down" screen.

any ideas on how to track this down?
 

Answer:Windows XP not shutting down

Ryland said:

I have tracked it down to either:

Trillian
Google Desktop
Palm Hotsync Manager
Game Jackal
Event Reminder

by exiting them all down then doing a shutdown and my machine shutdown in about 10-20 seconds.Click to expand...

Trillian<--- should log itself off and then exit.. (1-3 sec)
Google Desktop <---- This is Beta and take ALOT of resources (could be this)
Palm <--- nothing special
Game Jackal <-- ???
Event Reminder <--- havn't run it since Win98

Try running optimize in Bootvis by Microsoft.. it can detect startup apps and stuck drivers, you might get lucky.
 

29 more replies
Relevance 35.67%

I reinstalled windows xp on my pc and now instead of shutting down, it says "...ready to be switched off"I had this problem the first time, and i know there is a simple solution, but i can't remember what it was.

Answer:Shutting down windows

Try enabling APM, this fault also occurs in win2k pro at times, enabling advanced power management seems to resovle it.

1 more replies
Relevance 35.67%

Dear Friends,

I have Windows XP Home edition and when shutting down I use the usual Start / Turn Off / Turn Off procedure. Most times the P.C shuts down properly but occasionally it gets to the blue screen which says " Windows shutting down ...." but then gets stuck and the screen freezes. If I then re-boot and start up again and go through the shutting down procedure the P.C. shuts down properly.

I installed Service Pack 1 and subsequent updates, but have not installed Service Pack 2 as I was wary of potential problems. I use Norton Security 2004 for my anti-virus which is kept up to date.

Does any kind person have any idea what might be causing this problem ?

Thank you for your time
Red Cloud
 

Answer:Shutting down Windows XP

Welcome to TSG.

Have a look at these related articles, there are quite a few things to check;
Resources to help troubleshoot shutdown problems in Windows XP
 

3 more replies
Relevance 35.67%

Hi guys this should be easy for most of you. I've had to re-install windows today and now when I shut down I get a window saying that it is now safe to turn off the computer. Up till now when I shut down the computer went off automatically. How do I make it shut down by itself?Thanks for any helpMike

Answer:Shutting down windows

Which version of windows?

1 more replies
Relevance 35.67%

I am using Windows XP system now i am not able to shutdown the same nor log off nor restart. please provide me the solution ASAP.

Answer:Windows not Shutting Down

Press and hold the Off/On button. That will shut down the computer.

3 more replies
Relevance 35.67%

Hi guys, this should be easy for some of you.I re-installed windows today. When I shut windows down, a screen appears that informs me that it is now safe to turn the computer off. Up to now the computer has shutt off automatically. How can I set this to shut down automatically again?Thanks for any advice.Mike

Answer:Shutting down windows

Sorry for posting this twice - the first time my web browser was not responding so I thought it hadn't posted. I am running Windows XP version 5.1 with all the latest updates installed.

3 more replies
Relevance 35.67%

Hi,

I have a client whose computer will not shut done. Ran spybot, adaware, etc. with no luck. Any suggestions on where to start next?
 

Answer:Windows XP not shutting down

10 more replies
Relevance 35.67%

Hi,

Today my computer has started randomly shutting down. If anyone knows how to fix this I'd really appreciate it. When I restart I get this error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800495C8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\021811-15132-01.dmp
C:\Users\owner\AppData\Local\Temp\WER-30388-0.sysdata.xml


This is Windows 7 Home Premium 64 bit. This OS was bought full-retail and installed on the system 5 months ago. That was the only time the OS was installed, there have been no reinstalls. The age of the hardware/system is the same, 5 months.

Thank you.

Answer:Windows 7 Keeps shutting down

http://www.sevenforums.com/crashes-d...tructions.html

3 more replies
Relevance 35.67%

   Hello, my name is Raf, i have three hard drives(external) and when i use them i do it one at a time(When it works). when i open the hard drive a second later i get the message, "windor has encountered a serious error and it needs to shut down". Please help me, thank you...(by the way i have windows xp home edition and the hard drives are seagate brand)also it happen once when i opened c drive...

Answer:windows shutting down

Click here to find out what information I should add when submitting a question?

1 more replies
Relevance 35.67%

Hello, I'm new to Eight Forums but I've been in Seven Forums as "rohitaar"
So let me get to the topic..
As the title says.. I have Hybrid boot a.k.a Fast Boot enabled before..
This occurred to me last week.
When I click on shut down, It shows shutting down and displays turns off.. little later the screen turns on and the desktop comes back.. If I have turn it off, I have to force the PC by holding the Power button. I googled it and they said to turn off Hybrid boot, but it was the only reason I installed Windows 8..
Now that I turned it off, it takes a while to turn on/off the PC..
what should I do?
Special Thanks to Quick Repliers and helpers..
P.S. This not only affects Shut Down but Sleep, Hibernate and Restart too..

Answer:Windows 8.1 not shutting down.

Hi rohidroid,

With only 2GBs of RAM, I can see the possibility of many unexplainable issues cropping up. Have you considered adding more RAM? In any event, I have chosen to disable fast startup (automatically) by deleting the hibernation file that I do not use. This returned about 6GBs of prime SSD space for me to use elsewhere. Now, after doing so, it takes about 10 seconds to boot to the desktop; whereas, it only took 7 seconds with fast startup enabled. I usually take an extra sip of coffee during that 3 second interval and then go to work.

15 more replies
Relevance 35.67%
Relevance 35.67%

Lately I've noticed that if I leave my computer on for any length of time (usually a few hours) it shuts down automatically and I'm at the pre-windows BIOS screen with the message "NTLDR is missing". If I shut it down it starts up again okay. I assume at some point I'm getting a blue screen o' death before it actually starts to reboot, but I haven't seen it.

Anyone have any ideas? I know I'm running hot, and I actually plan on upgrading my fan & power source this weekend. Could that be causing it?

I'm running Windows XP Pro on an AMD 64 bit 3000+ (1.8GH) processor with 1 Gig of Ram.

Thanks!!
 

Answer:Windows Shutting Down

16 more replies
Relevance 35.67%

Hi. I have discovered my PC/Windows is not shutting down when I tell it to, but appears to be going into sleep or hibernate mode. I shut down every night/most nights but in the morning the event log shows it has resumed for low power state. Can anyone suggest what I can do to get it to shut down? Thanks

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 3985 Mb
Graphics Card: Intel(R) HD Graphics 4000, -2039 Mb
Hard Drives: C: Total - 224865 MB, Free - 105979 MB; D: Total - 224865 MB, Free - 224404 MB;
Motherboard: Acer, BA51_HC_CR
Antivirus: Windows Defender, Disabled
 

Answer:Windows not shutting down

How are you shutting down?

Start, Power icon, Shut Down, or what?
 

2 more replies
Relevance 35.67%

From the start menu I click on turn off computer and then click on the turn off icon.
The computer shows the logging off screen, the saving your settings screen but when it gets to the windows is shutting down screen it does not shut down. This does not happen every time but it is happening more and more. In order to shut down the computer I have to use the power button. Any suggestions would be greatly appreciated. Thank you.
 

Answer:Windows not shutting down

7 more replies
Relevance 35.67%

I have an X61s and have downgraded Vista to XP. Everything seems to work except that in the last few days it does not complete the shutdown procedure and leaves me with a windows screen and acces to my mouse and applications.

Answer:Windows XP not shutting down

Have you tried to update all drivers using ThinkVantage SystemUpdate? On rare occassions, cleaning up the Windows temp files might help --- to be safe, use the "Disk Cleanup" in Accessories/System Tools -- not sure whether this works, but it won't hurt anyway.

3 more replies
Relevance 35.67%

HI

My Explorer window shuts down in some sites and not others

It is never the same sites every day
Today the site that shuts down will work fine tomorrow

Help What i do to stop the shut downs

[email protected]
 

Answer:Windows IE6 keeps shutting down

first thing to do is clear cookies and temp internet files. to do that go to start>control panel(settings>control panel if not xp)>internet options. on the general tab in the middle you will have three boxes under temp internet files:clear cookies, clear files and settings. click on the first two, choose 'all offline content' for the second. after that is done, click on settings and change the size of the cache to 20. if ypou still are having the problem, get a good spyware remover (adaware or spybot) and run that.
 

2 more replies
Relevance 35.67%

Lately, when I shutdown and leave, Windows does not shut down. It gets to the point where the blue "Windows is shutting down" screen appears and everything hangs there. What could be up with this?

Answer:Windows not shutting down?

Troubleshoot XP Shutdown Problems (MS) - http://support.microsoft.com/?kbid=308029 Troubleshooting Windows XP Shutdown Issues - http://www.theeldergeek.com/shutdown_issues_in_xp.htm Windows XP Shutdown Troubleshooter - http://aumha.org/win5/a/shtdwnxp.php Louis

2 more replies
Relevance 35.67%

Hello im new here and i need some help, the issue is about a week ago, my pc started to shut itself down, but its not a sudden shut down. Its more like as if i made it shut down as it closes every program open and then logs off and after shuts down. Before this happens sometimes also they keyboard goes crazy as if a bunch of random keys were being pressed. I've been told this is a corrupted windows and i got my windows cd and tried the windows repair option and it just happened again so i was wondering if anyone has any experience with this that can help me find out what is problem...thanks

Answer:windows shutting itself off

i formatted pc thinking it was a windows error that caused pc to shut down, my bad, it keeps shutting itself down i would really appreciate any help i can get on this.

10 more replies
Relevance 35.67%

I run windows XP home editon. My computer is an HP and only 2 yrs old. About once a day it just shuts off. It says DPS mode off. No warning, no nothing. Just "tink" and it is off. I loose everything I am working on!

I have owned 3 computers in 6 years and know computers are only meant to last 2 years and then they get "brain damage" and have to be used as boat anchors.

How can I fix this or can I? I just need to extend the life 3 more months!

Thank you!
 

Answer:Windows shutting down

I have no idea what to tell you. I have had my current computer for about 6-7 years now and it runs fine. It has the occasional "kink" that i have to work out like now. But havent had to replace it. Have you updated the graphics card and just about everything else? Or does it have to much stuff on it? I dunno im not exactly the best person to answer this but those are the basics i believe.
 

2 more replies
Relevance 35.67%

Hi..

I have trouble in shutting down the computer.

The message appears on the computer " windows in shutting down", but the screen won't go off.
Sometimes it does and sometimes not

What could be the problem?

Thank you
 

Answer:windows won't shutting down

something is hanging on shutdown
open the run window
type msconfig and press enter
select services and at the bottom tick the box to not show ms services.
untick what is left apply and shut down the computer if it shuts down then go back and tick one that you have unticked and shut down again and so on until you find the one causing the problem
if you have a nvidia based video card look for nvidia driver helper,if this is there it is probably the one causing the problem
 

1 more replies
Relevance 35.67%

i have windows xp 2 and motherboard intel gcnl.
I am not able to shut down the windows when ever i try to shut down it tries to restart again the windows

More replies
Relevance 35.67%

OK, I'n on the internet...all fine and happy, and then a window comes up telling me to save my programs because my computer is going to shut off in a minute(60 secs). It says the Remote Procedure Call (RPC) has stopped. I have Win XP Pro and am wondering WTF is wrong cause I'm only on for a little bit when it happens. Any help is appreciated.
 

Answer:Windows shutting down on its own...

Sounds like Blaster. I'm suprised you didn't get it sooner.
 

4 more replies
Relevance 35.67%

I have a question about shutting Windows down. When a normal shut down is running there is boxes that will come up not allowing it to finish. Sometimes it say svchost on the message. How can I determine what is running still or how can I prevent this. Thanks
 

Answer:Shutting Windows Off

You need to find out what is hanging:

Start> Run> type in eventvwr

Do this on each the System and the Applications logs:
[1]. Click to open the log>
[2]. Look for the Error>
[3] .Right click on the Error> Properties>
[4]. Click on Copy button, top right, below the down arrow >
[5]. Paste here (Ctrl V)
[6].NOTES
You can ignore Warnings and Information Events.
If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed.
You don't need to include the lines of code in the box below the Description, if any.
Please do not copy the entire Event log.

Errors are time coded. Check the computer clock on freeze.

You will most likely see the Error in Applications and the Description may begin with "Hanging App"
Once we find out what it is, it can be unchecked on Startup.

If you have some computer knowledge and recognize the app, you can use the msconfig utility to take if off of Startup. I will be glad to help if you need it.
 

3 more replies
Relevance 35.67%

When I am shutting down my computer Windows XP shows," windows now shutting down", and then restarts the computer.I have to switch off the computer manually. It used to do that itself.

Answer:Windows XP shutting down

When I press the 'Turn Off Computer' button.I get a second box giving me three options Stand By, Turn Off or Restart

3 more replies
Relevance 35.67%

Hello!

I've noticed recently that when I try to shut down my system I am getting stuck at the screen "Windows is shutting down". That's all the further I am getting.

I am running XP Pro SP2 on a system I built myself some years ago. I have tried disabling some unnecessary programs using msconfig. I have also ran Grisoft's Virus and Spyware scan in the hopes of uncovering something.

The only time it shuts down is when I run it in Safe Mode. When I discovered this, I thought I had fixed it and immediately tried it again in Normal mode but started getting the same problem.

I am only too happy to answer any questions that will help me resolve this.

Thank you!

Answer:Windows is not shutting down

Welcome to TSF....

Try this iste:

WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING

http://aumha.org/win5/a/shtdwnxp.htm

1 more replies
Relevance 35.67%

OK my friend is having an issue with her computer. When she turns it on she gets a message that says "A problem has been detected and Windows has been shut down to prevent damage to your computer." We tried to system restore the computer and still got the same message. Any suggestion?"

Answer:Windows Shutting Down By Itself

Were there a bunch of numbers with that error message? If so copy them down and post them back here. Can you get into Safe Mode?

1 more replies
Relevance 35.67%

My PC is not shutting down. The screen shows "Windows is shutting down, please wait...." but not happens. Then I have to manually switch it off. Can any one tell me the reason & what should I do? I'm using Windows XP Professional (SP2)-Sanath-

Answer:Windows not shutting down

A couple of thoughts....A virus running in the back ground can cause it to hang.A corrupt registry can cause it as well.Run your anti spy...virus programs and try a free registry cleaner.Did this problem just start?

5 more replies
Relevance 35.67%

Having a problem with a Lenovo netbook running W7 32 bit. At random times it will simply shut down and power off with no warning, at first it would run for 20 minutes or so but now it does it before the password is entered at the Windows login screen.

Safe Mode works fine.

Here is what I have tried:
Mains power and battery
Safe Mode with networking (works)
Last Known Good Config
System Restore
Startup Repair
Disabling all network adaptors
Disabling anti-virus
Disabling all non-essential startup applications

Nothing had any effect - any other suggestions before I format and re-install?
Thanks

Answer:Windows 7 shutting down on its own

Hi Buksida and welcome to windows seven forums.

When did the problem start?

Did you install anything update?

Need more info to help you.

9 more replies
Relevance 35.67%

Hi,
I'm running Windows XP Home on a Dell Dimension 3000.
When I shut down, the computer freezes on the "saving your settings" page, and after a lengthy wait I just turn the computer off by holding the power button down for a few seconds.
It never used to do this.
Does anyboby know how to solve this.
Thanks,
Tristan.
 

Answer:Windows XP not shutting down

7 more replies
Relevance 35.67%

My computer keeps shutting down and restarting on its own! I even unchecked the box in the system properties to stop it from restarting when windows gets a problem. Please any help would be great because I'm getting verizon fios installed in 2 weeks, so this could be a problem. Thanks for your help.

I'm using windows xp.
 

Answer:windows keeps shutting down

Welcome to TSG....

Since you changed that option what is the blue screen error message that is being shown.
 

3 more replies
Relevance 35.67%

Hi,

I have been having some problems with error messages and warnings poping up. I have Windows XP, which I make sure to do the updates. I always run virus scan and Spyware Doctor. The spyware pops up with about 10 issues everytime I run it. Here is my current HJT log. Thanks for your help.
Tom

Logfile of HijackThis v1.99.1
Scan saved at 9:29:29 AM, on 2/18/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\atievxx.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\8b5e9cdb91dddbb342695fbdc36fe0e4\update\update.exe
C... Read more

Answer:Windows keeps shutting down! please help

Hi,
I have windows xp and it keeps shutting down. I've ran spyware doc and virus scan, but cant seem to fix this problem. here is my hjt log.

thanks,
tom

Logfile of HijackThis v1.99.1
Scan saved at 8:35:46 PM, on 2/18/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\atievxx.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\dwwin.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\dwwin.exe
C:\Documents and Settings\usmaps\My Documents\HijackThis.exe

O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~... Read more

2 more replies