Computer Support Forum

Windows Explorer neither loads in regular or safe mode

Question: Windows Explorer neither loads in regular or safe mode

Hello all,

My wife's laptop (which is running Windows XP service pack 2) recently got hit with super anti virus pro. I ran malware bytes on the computer and on restart the computer would hang on a black screen with the cursor. I restarted in safe mode and was able to get back into normal mode after I used msconfig to disable all the programs that were running on startup. After re-starting I was able to log in, in normal mode. I also used msconfig and changed the startup selection to diagnostic startup.

Now windows explorer wasn't running, so I restarted in safe mode. Windows explorer won't run now in safe mode either. I restarted one last time in safe mode with command prompt. The command prompt works and when I tried to use that to run explorer.exe it came up for a second under windows task manager and immediately closed. I'm pretty much at a loss of what to do now.

Relevance 100%
Preferred Solution: Windows Explorer neither loads in regular or safe mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Windows Explorer neither loads in regular or safe mode

<<I also used msconfig and changed the startup selection to diagnostic startup.>>Did you ever take the system out of diagnostic startup mode, using MSCONFIG?http://support.microsoft.com/kb/310560Louis

3 more replies
Relevance 93.07%

Some photos and mail seen only SAFE mode - - but not regular mode in BOTH Internet explorer AND Firefox. Hi for some reason I am no longer able to look at Just SOME photos on web sites on this One Win7 computer, nor See my email in Yahoo main INBOX , , , unless I am in SAFE mode. Not sure how to tell what I did wrong or if missing dlls or other settings. But does work ok just in SAFE mode. However I also get the Blue screen of death once in a while. Below is what I got when doing the "hijack scan" Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:09:06 PM, on 4/23/2013 Platform: Unknown Windows (WinNT 6.01.3505 SP1) MSIE: Internet Explorer v10.0 (10.00.9200.16537) Boot mode: Normal Running processes: C:\Program Files (x86)\ASUS\AI Suite II\AsRoutineController.exe C:\Program Files (x86)\ASUS\ASUS Instant On\AsInstantOn.exe C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe C:\Users\JIMMY\AppData\Local\Akamai\netsession_win.exe C:\Users\JIMMY\AppData\Roaming\SearchProtect\bin\cltmng.exe C:\Users\JIMMY\AppData\Local\Akamai\netsession_win.exe C:\UPS\WSTD\WSTDMessaging.exe C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe C:\Program Files\TRENDnet\TEW-641PC_TEW-643PI\WlanCU.exe C:\Program Files (x86)\ASUS\ASUS Easy Update\ALU.exe C:\Program Files (x86)\ASUS\AI Suite II\EPU\EPUHelp.exe C:\UPS\WSTD\UPSNA1Msgr.exe C:\Program Files (x86)\Nuance\PDF Viewer Plus\pdfPro5Hook.exe C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe C:\Program Files (x86)\ControlCent... Read more

More replies
Relevance 93.07%

PLEASE HELP!
My internet will not work in regular mode, only safe mode with networking. My trading platform works perfectly in regular mode so I know my connection is ok. I have done HijackThis and have come up with this report..

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:19:52 PM, on 10/10/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Big Wayne\Desktop\HijackThis.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Fil... Read more

Answer:[SOLVED] Internet explorer will not work in regular mode, only safe mode w/networking

Quote:





Originally Posted by wleger2981


PLEASE HELP!
My internet will not work in regular mode, only safe mode with networking. My Norton is out of date as well, but as soon as I get back up and running I will install a newer version..ANy help on this matter is greatly appreciated..




Please do not post your Hijack this logs here. Due to Forum Rules we cannot assist in malware removal here. Have you tried a different browser (Chrome, Firefox etc)? When you say IE only works in Safe Mode with Networking, Do you mean you boot the computer normally and use IE (safe mode) or are you booting the computer into Safe Mode with Networking? In other words you can't boot normally?
If you feel you are infected, please click on the Virus/Trojan link in my signature and post there for more help.

4 more replies
Relevance 83.64%

Windows XP will freeze after about 10-15 seconds after starting up. I cannot move the cursor or right-click. I have no other choice but to hold down the power button and shut down. However, it loads OK in Safe Mode. Where do I go from here to fix this?

Answer:Windows XP freezes on startup in normal mode, but loads OK in safe mode. What do I do?

Arrrgh! Now when I go into Safe Mode none of the icons appear, and I can't see the Start menu! It's a totally black screen except for "Microsoft ® Windows XP Build..." and "Safe Mode" in the four corners. Please help!

24 more replies
Relevance 81.18%

I'm working on sons dell demnssion 4400 with xp home edition.

I can only boot up in safe mode all other times screen is blank.

I've checked bios. It does seem to boot normal but i get nothing on the screen unless I'm in safe mode.

help

Answer:windows xp only loads in safe mode

Quote:





Originally Posted by ken_janssen


I'm working on sons dell demnssion 4400 with xp home edition.

I can only boot up in safe mode all other times screen is blank.

I've checked bios. It does seem to boot normal but i get nothing on the screen unless I'm in safe mode.

help




its the os,

in safe mode get you windows cd

run a sfc /scannow from the command promt this will correct all system files
(most likly the reason for the blaack screen)

it could also be drivers so you may want to remove all drivers ( everything but the network card so you can download the drivers again)

Test that and post back

thanks
Wolf~

1 more replies
Relevance 81.18%

Hi,

I have been fighting with my daughters computer for hours and hours.

It is an new model emachine with Windows XP.

The problem is I can load it everytime in safe mode and it works fine. Actually I use safe mode with networking for internet and it works fine.

When I just try to load windows normally it gets to the dark Windows screen and the blue loading thing runs across the screen for about 20 seconds then just stops and nothing happens. It just will not load.

The computer was bought refurbished so I do not have any kind of reload disk. I have used safe mode to restore to earlier points a month back and it still does the same thing. I just updated my video driver to make sure that was not the problem, same thing.

Could this be a virus or is it most likely drivers? I keep thinking it is a virus because safe mode works and I tried to load the computer normally with very minimal drivers and it still hung up.

Any help would be appreciated.
 

Answer:Windows XP only loads in safe mode?

How about trying a check disk repair from safe mode? This should correct any errors/corruptions in system files which would be a good start at eliminating some software possibilities. Here's how:

Disk/repair (Check Disk)
Left click on My Computer(open)
Right click on "C" or your OS drive if another letter.
Left click Properties and then click Tools Tab.
Left click on "Error Checking"> Check Now.
Left click to enter check mark in BOTH boxes offered.
Left click on "Start".
Computer will have to reboot to begin repairs.
Just leave alone (you're locked out anyway) 'til process finished.
If computer normal after process complete you might want to create a new
restore point and Label it POST ERROR REPAIR.
This is based on using an onboard copy of sys
files if copy is ok.
If copy is corrupted, it may tell you to insert XP or SP2(if patch applied) disk or to indicate location of SP2 info to get new,
clean copy inserted. Good to have disk at hand.

Could be CMOS battery but I would expect one to last 5 years from new (more or less by a month or two).
Also possible overheating (dead or clogged fans) or power supply dying. Likely if fans have never been cleaned. Check for this by removing side panels on unit and aiming a desk top fan at unit to help cooling. If symptom stops, overheat is likely problem
 

3 more replies
Relevance 80.77%

Can someone help? This started acting up around 1:30pm (February 3rd) at school. Everything works with a Live CD (Ubuntu 8.0.4) and nicely with Safe Mode Networking and a System restore.

I tried uninstalling my drivers and updating them and it didn't help. Any other options?

Laptop specs (Inspiron 1520) :

Core 2 Duo T7200
160GB HDD 7200RPM Sata
Intel Wireless Pro a/b/g (I think it was 395 or something)
10/100Mbit NIC
8600M GT 256MB
And of course Windows XP Pro SP3

This was working fine before Tuesday and then it just decides to bug me.

HELP? Need this working for school.
 

Answer:Wireless/Ethernet Works in Safe mode but not in Regular Windows??

9 more replies
Relevance 80.77%

Have a laptop here that was virus infected. AVG pro removed 157 viruses including trojans. Now windows crashes after windows 7 icon. Restore last setting just runs and runs with no completion. Safe mode gets only so far in loading drivers and then reboots (suspiciously stops at the AVG driver, hangs and reboots). There is no restore disks for this laptop. Is there a way to stop certain drivers from loading during safe mode? Any help or guidance is appreciated.

Answer:Remove viruses and now windows won't boot regular or in safe mode

Hi.
157 virus? It's seem that avg is not working well or you make something wrong.
Try these steps,in this order,
Advanced Boot Options
System Restore
Troubleshoot Application Conflicts by Performing a Clean Startup
Then if its possible remove avg and use this Good and Free system security combination.

3 more replies
Relevance 79.95%

My friend has a Windows 7 Starter-based netbook. He has asked me to help but I can't seem to find where the problem is. 
Each time I try to boot the PC, the log-in screen appears, I provide the credentials, and then the white screen appears and nothing can be seen or done. The only thing I can do is pressing ctrl+alt+del, which gives me the normal lock screen, but from here I can only lock the PC or turn it off, nothing else works.
 
 
If I try to boot up in safe mode, the PC, after asking for credentials, reboots within 10-15 seconds.
 
Can't seem to figure out what to do.
 
Please, could you help me?
 
 

Answer:Windows 7 start-up White Screen in regular & safe mode - help needed

Hello Paolo26 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

3 more replies
Relevance 79.54%

Whenever I startup it locks up during the Windows XP Home Screen where the thing goes back and forth.

I really don't want to format but let me know if that's my only option. I can startup in Safe Mode with Networking so I know the problem can't be that serious since I'm posting from the computer right now.

I looked at my Event Viewer and here's what I found:

The following boot-start or system-start driver(s) failed to load:
cdudf_XP
Fips
intelppm
NPPTNT
UdfReadr_xp
VET-FILT
VET-REC
VETEFILE
VETMONNT

For more information, see Help and Support Center at
---------------------------------
The Application Management service terminated with the following error:
The specified module could not be found.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
------------------------------
The server could not bind to the transport \Device\NetBT_Tcpip_{9B1032C8-F9AD-4936-96AE-A41FFA75065A}.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
------------------------------
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
---------------------------
The TCP/IP NetBIOS Helper servic... Read more

Answer:Windows XP Locks During Bootup - Only Loads in Safe Mode

Two choices
1) Do a System Restore to when it was last working.
2) Do an in place install as Rick's post.
 

1 more replies
Relevance 78.72%

Hi everyone.I have strange issue with windows 7 32bit. I have tried searching for similar issues, but I couldn't find anything relevant to my problem.So here is my problem.

When I turn on the computer it loads windows, then the deskop & the taskbar icons starmenu icon, the clock etc but the tray items don't.

When I try to click over something it shows the loading mouse cursor (hourglass) ... and I cant click anywhere.
I also cannot enter ctrl+alt+del to enter task manager.

Then after I restart the computer from the button and I enter in safe mode ... after I shut it down from safe mode I turn the computer once again, and I enter in windows without any problems. But if I shut it down again the next time I boot, the same problem happens again .. so any ideas ?

Thanks.

Answer:Windows 7 only loads properly after i boot on safe mode previously

Do you have an antivirus software? If so which? Have you tried Microsoft Security Essentials (FREE)? If you want to, disable or remove any old antivirus and install it (You cannot run two AVs together; I am not sure if you can install it in safe mode or not either). Let it update and then do a full scan (will take some time).

If you have no viruses, you can try this: Optimize Windows 7
(remember, no one is asking you to buy anything or to change settings you do not feel comfortable changing. This is just an exhaustive list)

If none of these options work, let me know. Have you previously removed viruses or have changed important windows settings?

6 more replies
Relevance 77.9%

Hello everyone,

Recently my computer was infected with some malware. I used cCleaner, Ad-aware, spybot sd pro, and malwarebytes antimalware to get rid of it. after removing what i thought to be all of them, i found that i had also picked up the providefeed and thefeedwater browser redirect. i followed some steps from a reply to another poster who was having the same issue. i got super antispyware and modified the scan peramiters. i then ran msconfig and checked the safe mode box under boot.ini. I then found that my computer was unable to boot properly and after showing the windows xp logo and loading bar it would reboot again. I have already tried booting from disk by pressing f2 on startup and setting cd drive to first boot device. i have also tried taking out the coin sized battery that controols the date and saving of some settings for about 60 seconds. i would really rather not loose all my data on my hard drive as much of it is not replacable. My computer is a gateway desktop computer. my OS is windows xp media center edition.

thank you for your help and please reply.

Answer:Continuous reboot before windows xp loads, unable to enter safe mode.

i followed some steps from a reply to another poster who was having the same issue.You should not be following specific instructions provided to someone else. Those instructions were most likely given under the guidance of a trained staff helper to fix that particular member's problems, NOT YOURS after careful evaluation of the malware involved. Before taking any action, the helper must investigate the nature of the infection and then formulate a fix for the victim. Although your problem may be similar, the solution could be different based on the kind of hardware, software, system requirements, etc. and the presence of other malware. Using someone else's fix instructions could lead to disastrous problems with your operating system. i then ran msconfig and checked the safe mode box under boot.ini. I then found that my computer was unable to boot properlyUsing MSConfig to access (force) safe mode with the /Safe boot option when there is malware on your system could have disastrous results and render your computer unbootable. The Safeboot option modifies the Boot.ini file by adding the /safeboot:minimal argument to your operating systems startup line. Some types of malware can delete or alter the safeboot key in the registry resulting in the inability to reboot fully into safe mode or back to normal mode. When this occurs, you may be locked in a continuous reboot loop afterwards where you cannot get back to MSConfig and undo your selection until the /safeboot argument i... Read more

3 more replies
Relevance 77.9%

Hey there,
Just like the title says it, I can't get into windows on normal mode, because it freezes when I'm on the page where the windows logo loads.
Then I can't get into Safe mode, because the PC simply restarts.
I can't seem to find the problem!

What I know is this list of "not it"

-it's not the Hard Drive because, I took that hard drive and installed windows on it from another working PC and no problem interfered.
-it's not the Processor because I can see the PC start and I can get in the BIOS no trouble, and I can also clarify that the Processor temp is about 38C. The PC freezes when the windows logo is loading.
-it's not the Power Supply, because I replaced it with a well working one but the problem was still there.
-it's not the DVD-RW drive because I replaced it with a CD-Drive that worked and the problem still occurred.
-it's not the floppy drive...because I simply disconnected it....and the problem was existent.
-it's not the Video Card because I replaced it for the integrated one, but the problem was still there.

So what else can the problem be? the motherboard? .....I really don't know...

Answer:PC freezes when windows logo loads and restarts when entering Safe Mode

You took a drive with Windows already installed on it and put it in another system with a totally different hardware configuration. Try reinstalling a fresh copy to have Windows perform the needed detection of the new hardwares it will find now. With a fresh install seeing this a bad install or bad memory?

9 more replies
Relevance 77.49%

Hello,
I have this problem with my laptop - sometimes I cannot login - after choosing the user the screen freezes or after logging in it works only for a few minutes in regular mode (I can do things over those minutes like open firefox, but I cannot open folders, sometimes I can open the task manager or even some programs) but then it freezes and I have to shutdown the computer manually by pushing the power button. When I tried pushing crtl+alt+del I got a message "The logon process was unable to display security and logon options when ctrl+alt+delete was pressed. If the operatin system does not respond, press esc or restart the computer by using the power switch". I don't know if this helps, but I try to add as much as I can. Sorry it it's not relevant - my knowledge about computers and IT is minimal.
The computer runs fine in safe mode.
So I tried system restore to a week before when the computer was still fine and it didn't work. So I reinstalled a graphics driver (Intel HD Graphics Driver) as I found on the internet that similar problems got fixed by reinstalled videocard drivers. And it worked, everything started to run smoothly again in the regular mode. As normally I allowed windows updates and after restarting my computer, the problems came back.
I assumed that the problem was the updates so I uninstalled most of them (KB2930275; KB2923961; KB2925418; KB2929755; KB2929733 and KB2918077) but the problem was still there and I was unable to unin... Read more

Answer:Solved: Computer freezes in regular mode but works in safe mode

7 more replies
Relevance 77.08%

Hi all!

Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.

I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.

CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.

I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode

When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.

I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more

Answer:XP won't load in regular mode (black screen), but will in Safe Mode

Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?

3 more replies
Relevance 77.08%

This is a follow up to
http://www.bleepingcomputer.com/forums/topic403398.html

SweetTech just helped me clear out some malware and referred me to this forum when I ran into some interesting issues with Safe Mode:

1. I could not log into safe mode as administrator, it stalled at "getting personal settings". I am able to log on with as my regular user though.

2. In Safe Mode my C drive has 2 Gigs more of free space than in regular mode (is that normal? I though what's on the drive is on the drive no matter what mode I use...)

I have an HP Pavilion Laptop running WinXP SP3.

Many thanks for your input and advice!

Answer:Difference in disk space between Safe Mode and Regular Mode

In Safe Mode my C drive has 2 Gigs more of free space than in regular modeHow are you reading this , or from what program.I think this is only due to being in Safe Mode and in Safe mode you are not using all processes compared to Normal mode.Is the first item an issue for you, then you could have asked S /Tech during her help.Thank You -

7 more replies
Relevance 77.08%

Just a general question:1. When doing a routine scan for viruses and malware, etc. (and just generally speaking), is it better to scan in safe mode or regular mode? 2. If you scan in safe mode, is there anything that wouldn't show up (that you could potentially miss) that *would* show up in regular mode? 3. Or is safe mode just better all around, and everything is covered (plus more) that you'd find with scanning in regular mode?(I'm referring to scanning with AVG A/V, AVG Anti-Spyware, SpyBot (old version), and Ad-Aware SE.)Thanks!

Answer:Better To Scan In Safe Mode Or Regular Mode For Virus/malware?

Safe Mode is a troubleshooting mode designed to start Windows with minimal drivers and running processes to diagnose problems with your computer. This means some of the programs that normally run when Windows starts will not run.The Windows operating system protects files when they are being accessed by an application or a program. Malware writers create programs that can insert itself and hide in these protected areas when the files are being used. Using "Safe Mode" reduces the number of modules requesting files to only the essentials to make your computer functional. This in turn reduces the number of hiding places for malware, making it easier to find and delete the offending files. Using your anti-virus and anti-malware tools, in "Safe Mode" also speeds up the scanning process. Read "Beginners Guides: Windows XP Safe Mode Explained" and "What is 'Safe Mode' used for and why?"

4 more replies
Relevance 77.08%

I was shocked when I downloaded TFC.EXE and installed it on my computer AND installed it on my friends computer too from THIS website.now we BOTH have the SAME problem. ha ha I boot to regular mode and nothing works. rightclick on taskbar and then click on taskmanager it stops. doubleclick on AOL or mirosoft update and the hourglass goes around forever. I tried to print something and the printer is gone.I cannot start adaware or avast. sometimes the taskbar loads but most of the time in does not. it is getting worse.. I hope you can help get this thing running.
windows xp home 32bit sp3 thanks again SAL

Answer:runs good in safe mode.nothing works in regular mode

Can you boot into Safe mode with Networking?You said that nothing works. Please offer more description, what does not work? Can you run or install apps?If you can get into safe mode with networking try a boot scan with Avast and post the results. (Make sure that Avast is up to date first)See here if you need help getting to Safe Mode.

11 more replies
Relevance 77.08%

Hi, I'm having some problems fixing my bleeping computer (Windows 10 desktop computer, to be specific) and could use some assistance.
 
On Friday 15 December 2017, my computer ran fine when I woke up and used it for a few minutes in the morning. Before that date, I had very few problems with my computer running; the biggest issue was some freezing occurring while playing games demanding on processing power such as Civilization 5. However, I don't believe that is related to my current issue, as I last played it on Sunday 26 November 2017, and I had no issues with it on that day.
 
When I returned home later that day (15 December), I found my computer stuck on a blue screen. I'm not sure quite what happened, as my computer was not used during the day at all. I restarted several times, but I was not able to even make it to the user login screen before getting a blue screen. I've received error code 0xc0000142 for every blue screen.
 
Startup repair did nothing to resolve the situation. I am still able to run my computer in safe mode with networking and that's how I'm writing this post. For the past two weeks, I've been using safe mode to use my computer. I've looked online for solutions, but haven't gotten much. I've had some problems in safe mode with random freezes, but at least the computer runs most of the time, although with limited functionality.
 
My research led me to trying Windows + R and opening msconfig.exe and disabling all services that were not... Read more

Answer:BSOD - Computer runs in safe mode, not regular mode

If you work OK in Safe Mode - but not in normal mode, it's most likely a software problem.
Hardware problems are possible, but nowhere near as likely as a software problem.
 
First thing I'd suggest is trying a clean boot.  It's similar to Safe Mode - but works in normal mode by disabling stuff.
It's also similar to disabling the services - but you'll disable more when doing a clean boot.
If a clean boot fixes the problem - then the problem was caused by one (or more) of the things you disabled for the clean boot.
Then it's just a matter of re-enabling things one at a time until you find the problem.
Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
 
Backup your stuff now.  There's no telling exactly what the problem is - so a backup is the best way to be prepared in case the system dies on you suddenly.
 
If this doesn't work, then post back and we'll ask for some reports to try and figure out what's going on.
Good luck!
 

 

1 more replies
Relevance 76.26%

"http://www.bleepingcomputer.com/forums/topic473449.html"
hello. When It is startup up in regular mode I have to move fast, I got it to run sfc /scannow this morning. I tried to system restore but the only restore point is today.the calendar won't to last month. So thats out. still when I double click on a program or internet explorer the hourglas stays there forever. Any ideas would be great.. thanks SAL

Answer:works OK in safe mode but regular mode. nogood

well, thanks anyway. but too late. now I can't do anything in safe mode. There is CDP1 On bottom left of taskbar. When I try to do anything it says An access denied error was retured while attempting to change a service. And also now It says the operation could not be completed due to low memory or harddrive space. I have plenty of both. SAL

6 more replies
Relevance 76.26%

I RECENTLY PREFORMED SYSTEM RECOVERY ON THIS MACHINE
I AM CURRENTLY USING MY BROTHER'S LAPTOP BECAUSE THE ONE THAT NEEDS FIXING CANT ACCESS THE INTERNET.

# Version of IE (Internet Explorer) - Internet explorer 8
# Operating System - Windows XP service Pack 2
# What you have tried - Calling HP tech support and my ISP(Verizon FiOS) tech support.

# What the problem is - I CANT access websites like google or yahoo or anything with internet explorer even though my ISP is perfectly OK and everything is connected, and it says in network conncections i AM connected to the internet via highspeed LAN/Broadband. I noticed that when i turn my router on and off a message comes up and its says my IP has to be fixed or something. With the FiOS tech support they said i pinged everything fine and that i could go on google and yahoo via the command prompt but for some reason i couldn't in internet explorer. in my internet options i went to connections and i just ticked the auto detect under LAN settings and nothing else.

screen shot: http://tinypic.com/view.php?pic=r216z5&s=5

ALSO when i reboot in safe mode networking i dont even have to do anything it just automatically works in the browser and everythings fine except im in safe mode.

ALSO ALSO i think it somehow is windows media center version or something.. im not positive. when i open CCcleaner it tells me i have windows service pack 2. would media center affect this problem at all?

The HP tech guy said it was ... Read more

Answer:IE works in Safe Mode networking, but not regular mode.

did you try another browser to see if it is a browser issue or something else?

6 more replies
Relevance 76.26%

when i turn my computer on im not able to get on the internet, or access my networking in the control panel. If i go in to safemode with networking i can access the net no problem, just cant figure out why it runs super slow and i cant access the net in regular mode.
 

Answer:my internet is not working in regular mode only in safe mode

something is blocking in normal mode - it could be firewall/security suite

what firewall/security suite do you have ?

moved to networking forum
 

3 more replies
Relevance 76.26%

I started getting BSOD's right after login after boot up. I get a number of different ones and occasionally some repeat. When I come up in safe mode (with and without networking) I can function as long as I don't do too much. I've drive tested my system drive and I also did a memory test. I've also not made any changes recently. If I do too much it will BSOD though. When I start copying files off my system drive to my storage array, I BSOD if I'm doing more than a couple gigs.

I can't seem to get a consistent BSOD. I've listed most of the ones below, I haven't caugh them all.


Any help is appreciated and thank you in advance.Memory Management with Stop 1a
Cache Manager with 0x34 I think
Stop with 0X24
Stop with a 0x7f
Page fault in non-paged area with a Win32k.sys
got 2 more new ones today
special pool detected memory corruption 0xC1
pfn_list_corrupt 0x4E
Going to add new dump in reply here in a bit.

Answer:Different BSOD's upon login in regular mode and in safe mode

Lots of crashes but they are not showing any probable cause.

Do these, as a test:

Free up the startup.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Stop nVidia automatic driver update:
Open nVidia control center.
Help> Updates. It will open the nVidia updates window.
Click the preferences tab.
Uncheck "Automatically check for updates"
Apply > OK.
If the crashes continue to occur after doing these, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.



   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.



   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.



   Tip


If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode.... Read more

3 more replies
Relevance 76.26%

I am running vista 64bit after my son in law tried to install a game on my computer it started locking up. I can boot into reg mode and everything is fine for about three minutes, but then it locks up and nothing works except the mouse pointer moves but you can't click on anything or type. When I boot into safe mode with networking everything seems fine, I can get on the internet and do anything you can normally do in safe mode.

Answer:computer freezes in regular mode but not safe mode

Have you tried a system restore yet?

4 more replies
Relevance 76.26%

My computer is a HP Probook 4710s running windows xp professional w/ SP3
When I started it up it was very slow, did not make the chiming welcome sound and none of the icons or taskbar came up.
I hit ctrl+alt+del and explorer.exe was there but clearly not doing anything.  Only 21 total processes were running.  I rebooted in safemode and all of my icons appeared.  I tried a system restore but it did not work.  I can reboot in safemode with networking but the following error message appears.  "Runtime Error!  Program  c:\ProgramFiles\Hewlett-Packard\IAM\Bin\AsGHost.exe    This application has requested to terminate in an unusual way. Please contact the applications support team for further infomation."  I had contacted microsoft's tech support who thought the problem might be a corrupted user profile, so we attempted to create a new one and copy the files over to it, but the copy never worked and would fail part way through saying, "cannot access files" and then stop.  So those profiles were deleted and now I'm back to not being able to boot up with just the plain old default ADMIN user.  I don't want to shut down my computer since I'm worried if I do, it will stop booting up in safe mode too.  It's done that before, it cycles through all the files and then hangs up for about 3 minutes and automatically reboots.  Any suggestions?

Answer:Can only boot in safe mode no icons in regular mode

Duplicate, I moved your earlier post to Am I Infected...please pursue that topic and do not start another topic on same issues.
 
http://www.bleepingcomputer.com/forums/t/492515/windows-will-not-start-up-properly-system-restore-not-working/#entry3033303
 
This topic is closed to avoid confusion.
 
Louis

1 more replies
Relevance 75.03%

We had a power outage recently and even though the backup kicked in, our MS Outlook 07 (running on XP Pro) will only open in Safe Mode with limited features. When I reboot, I get an error message saying Outlook wasn't closed properly. It will not load at all unless I click on the offer to operate in safe mode. How do I get the system to function normally in regular mode with full features again? I'd appreciate any how-to help anyone can provide. THANKS!
 

Answer:Outlook 07 Safe Mode vs Regular Mode

Reinstall. It has been too badly damaged. Your settings have been preserved as has your mail, in most cases... but it is still wise to use Outlook recovery software (see www.majorgeeks.com and others) before you perform the reinstall... your files in process at the time of the failure are likely lost.
 

6 more replies
Relevance 75.03%

My mother and I share a network, and both own Compaq Presarios from the dark ages . She is running XP and I'm running 98. I caught a virus (pretty sure it's Virtumonde) and I'm taking steps to deal with it. This is not about my problem... unless it's her problem, too.

She recently bought a laptop (which runs Vista) and is networked into the same system. For this laptop, she purchased ESET NOD32 Antivirus4. When she heard about my problem, she thought that it might be a good idea to install this same program to her PC before I reattached to the network to fix my problem. So we did that. Unfortunately, we didn't heed the extremely mild warning that there "may be conflicts" with the McAfee already on her system, and neglected to uninstall it.

As soon as I was finished with the uninstall, I attempted to enter the Add/Remove Programs menu to remove McAfee. It told me to wait while it populated the list, and ten minutes later, I gave up. The computer had frozen, so I did a hard shut down... and have not been able to do anything since!

We can restart it, sure, but it freezes somewhere between the time it launches McAfee and the time it launches Eset - any attempts to do anything either fail or cause the freeze. We of course tried booting in safe mode, but cannot get the options screen (we tried the tapping and holding methods for both F8 and F5).

Incidentally, her computer's symptoms do not resemble mine in the slightest.

So here are my que... Read more

Answer:No safe mode, regular mode crashes

As soon as I was finished with the uninstall, I attempted to enter the Add/Remove Programs menu to remove McAfee.Do you mean "As soon as I was finished with the installation, I attempted to enter the Add/Remove Programs menu to remove McAfee." ?-----------Safe Mode: After you press the ON button, start tapping the F8 key ... and keep tapping .... until you are presented with the "Windows Advanced Options Menu". Try that please.Try F10 if no luck with F8.

5 more replies
Relevance 75.03%

when i boot my laptop in safe mode my internet speed is high but when i boot in regular mode its low im wondering if anyone can help me with stopping the right programs for regular mode so my internet speed is high like it is in safe mode
 

Answer:booting in safe mode and regular mode

6 more replies
Relevance 75.03%

why?!?!? i tryed a lot of stuff but nothing ever works

Answer:why can i go on the internet in safe mode but not in regular mode?!?!?!?

You might be experiencing a sever infection or a system corruption ( the files that dont run in safe mode but real mode might have been corrupted such as drivers ) but these are all assumptions right now. Please get into safe mode with networking. Click on greyknights link below and follow the instructions for a malware clean-up. Get a hjt log and post it under hjt log help forum. Lets see what happens. Let us know.

regards.

5 more replies
Relevance 75.03%

Hi i have been having problems with my 5 year old computer for maybe 6 months, and I have some serious problems with it. One problem is, when the computer started up, it makes this click noise, like someone pushing a button. Me being a complete amatuer, ignored it until finally it totally effed up my computer. My computer wont go into windows xp, it wont even go to safe mode. I can only go to the system restore screen, and i cant even restore my computer since it says " cannot format user portion !" Any help?

I already have all my info stored on a network, so i dont mind like wiping it totally clean, I really just want to delete some stuff on there. (some games and some programs, cuz of serials) please help^^
 

Answer:No safe mode, No regular

That clicking noise is probably a sign your hard drive took a dive, along with your symptoms, and you need a new one.
 

2 more replies
Relevance 74.21%

I woke up and my monitor wasn't working

on the screen, it'll just show "digital" for a few seconds, then switch to "analog" and it'll continue to switch back and forth. I tried powering the monitor on and off, and restarting the computer. no luck.

however, if I go into safemode, everything works just fine.

it's a Samsung Syncmaster 910t. any help would really be appreciated
 

Answer:lcd works in safe mode, not regular. help !

in safe mode windows uses a vga driver - maybe you have a problem with the video driver.
have you checked the device manager in safe mode.
you may want to try updating the driver - and/or display driver
 

1 more replies
Relevance 74.21%

Hi all,

We were recently having issues with the new versions of Silverlight. My girlfriend tried to download an older version. Apparently the sight she tried to download it from was rogue. I tried to uninstall it (Silverlight) without success. I thought if I went into safe mode, I might be able to get rid of it that way. However, I was not able to boot into safe mode. The computer just went to black screen. I was able to reboot in normal mode by turning off the computer and restarting so I went into msconfig and checked the system boot box in an effort to force reboot in safe mode. Now it wont boot in normal or safe mode. (black screen) If i could uncheck the system boot box, the computer would not be trying to boot into safe mode, so it seems Iím stuck there. Any thoughts?
 

More replies
Relevance 74.21%

I purchased aan estimating program that runs in safe mode but NOT in regular mode. What gives??

Answer:runs in safe mode but not in regular

Why not send it back?See event logs for clues. 1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

2 more replies
Relevance 74.21%

Hi,
 
I think I may be infected or something. My computer won't open in regular mode, it's eventually goes to a black screen. However I can open in Safe Mode. Any ideas if this is an infection or just a malfunction with the lap top?
 
Thanks,
Ted

Answer:Won't let me open regular way, only in Safe Mode

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click mbam-setup-2.0.0.1000.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to t... Read more

15 more replies
Relevance 74.21%

Whenever I try to boot into xp, one of two things happens.
I try to boot into normal mode or last known good config, and it goes to the login screen, I click on my account, it shows just the desktop, no icons, just the wallpaper, and then goes back to the login screen.
This repeats everytime I click on my account login.

When I try to boot it into safe mode, it flashes something about realtek boot and asks me to hit shift and some other variety of keys but then it disappears as soon as I have a chance to fully read it, it just loops back to the mode select screen, I don't even get to the login screen.

What should I do?
 

Answer:can't boot into regular or safe mode

9 more replies
Relevance 73.39%

I've gotten various errors such as "machine check exception" and "uncorrectable hardware error" and 0X0000009C as well as 0X00000005 and 0X00000124 and others. I tried reseating the ram and cleaned dust from the motherboard and heat sink in case there was any overheating and now I can't even get anything to show up on the monitor at all (and I did check the monitor connections)

Any ideas would be appreciated, thanks !

Tags: windows vista, vistax64, tai game, doc truyen ngan

Answer:Vista can not boot in either regular or safe mode

I think this should explain what the error means-

https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx

Not much help in regards to which component it is. If you could see the POST, that would be helpful.

1 more replies
Relevance 73.39%

Hey guys,

I know this has been outplayed over and over again but I was hoping someone could help me in my particular case. I have just updated to Windows 7 Ultimate 64bit this morning, and now I am having issues connecting to the internet. Actually it seems to connect fine (opens Windows Messenger and everything) but says Page Cannot Be Displayed if I try and open something in Internet Explorer. I searched a few forums and found that I should try it in Safe Mode and voila it worked. The other forums stated that that usually means that I have some 3rd party software blocking my connection...but how do I find out which one it is?

Answer:Internet working in safe mode but not in regular

Try this

If it works we can find the cause, if it does not its a driver

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

3 more replies
Relevance 73.39%

I can't start up the pc at all,

1. when starting the pc
We apologize for the inconvenience but windows did not start successfully. A recent hardware or software change might have cause this. Start in :
safe mode
safe mode with networking
safe mode with command prompt
last known good configuration
start normally

doesnt matter what i do I get a black screen with windows logo and the scrolling thingy(the first thing that comes up when it boots normally) and within about half a second it automatically shuts down and restarts.
------------------------------------------------------------------------------------------------------------------------------------------------------
2. if I do F-10 system recovery i get this error message:

The section IDA_CREATE_USER_DRIVE_U does not contain a valid dialog template. after I lick OK it shuts downs and restarts the pc again
------------------------------------------------------------------------------------------------------------
3. if I do Microsoft Windows Recovery Console

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first you've seen this stop error screen (more like the 31st :|) restart your computer. If this screen appears again, follow these steps:
Disable/uninstall anti virus, disk defragmentation, or backup utilities,. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK/F to check for hard drive corruption, and the restart ... Read more

Answer:computer won't start in regular/safe mode

System manufacturer and model?

Louis

10 more replies
Relevance 73.39%

i am only able to login to safe mode with command prompt as administrator and it took forever at the loaded stuff screen then it only popped up cmd and the desktop background so i had to try to open a file so i could get to the windows does not recognize this program then i went to browse then the taskbar popped up with the desktop icons
i currently dont have any system restores as i tried to restore once this worked
and i dont have a windows xp cd but i have a key
and i dont have recovery console installed
 

Answer:cannot login to any accounts normally or in regular safe mode

16 more replies
Relevance 73.39%

I can't access some websites on safe mode & normal mode.I tried accessing it through my moms laptop it goes through but Nod32 says it's a harmful program. But on mine it just says page load error BUT I can visit it through proxy.It's not my dns though I don't think it is.What else can be the cause of this?Can someone help me?

Answer:*HELP* Can't Access Some Websites On Safe Mode & Regular

Oh btw, I use windows vista 32 bit i think and firefox 3 & ie7

please can someone help me. i need this urgent.

5 more replies
Relevance 73.39%

The BSOD states:
A problem has been detected and windows has been shut down to prevent damage to your computer.
Tech Info:
STOP: 0x0000007B (0xF789E524, 0xC0000034, 0x00000000, 0x00000000)

I had a number of infections that spybot and malwaybytes found and fixed, McAfee didn't find anything. I kept looking around for some of my same issues that still persisted, all files hidden, administrator tools empty, cannot run a system restore. I came across your forum that referenced one of my issues and I downloaded combofix, ran it and while it was running the BSOD came up. I tried to reboot in safe mode but still receive BSOD.

At this moment I am runnig ckdsk /r from the recovery console.

I orginally posted in malware forum but I think I need to resolve the boot issue before I can address any malware issues, is that correct?

Any help would be greatly appreciated.

OS:XP
 

Answer:BSOD cannot boot in regular or safe mode

If the chkdsk doesn't help which it might.

7B is often associated with SATA drivers. If you can find your SATA configuration in BIOS, it might be worth a try to set it to ATA or IDE emulation.

If you give the model of computer or motherboard we might be able to figure out where the setting would be in BIOS. Usually it is under Drives or something like that.

I'm not sure that the setting switch on a running OS will help but it couldn't hurt to give it a quick try.
 

12 more replies
Relevance 73.39%

I have been having the same problem I think. Using wireless I can connect in safe mode but not regular. When I try to connect it say's page cannot be displayed. It shows the internet is connected but it will not connect. I am able to connect to my wireless network with my phone and it works fine. Toshiba said since the laptop connects in safe mode that there is a program blocking the connection and that program needs to be found. I did not want to pay them $100 for a 1 time fix. So here I am. the above post sounds similar to what I am experiencing. does it sound like the above fix would work for this issue.
Thanks
 

Answer:Using wireless I can connect in safe mode but not regular.

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc
 

3 more replies
Relevance 73.39%

The problems started when I was watching a .avi file in windows media player 10, and the screen started blinking to black for about 2 seconds then it would go back to the video for about 2 seconds. The sound was freezing and unfreezing at the same time as the video. I could move the mouse around but only when the video and audio were unfreezed. So I tried restarting it and now whenever I boot up in normal mode, after the black screen with the Windows logo that says loading, my monitor turns off and says "no signal" as if it's been unplugged.

I can boot up in safe mode, but it's frozen up a couple times, over about 20 hours of usage, and I've had to restart.

I've tried running adaware, windows defender, housecall, kaspersky online scanner. They came up with 4-5 items but it didn't fix the problem.

I've got an amd athlon xp 1800, nvidia geforce 2 64mb, and 1gb of ram. And the computer is about 4.5 years old, the power supply is about 2 years old.
 

Answer:Win xp loads in safe mode but not normal mode

9 more replies
Relevance 73.39%

The problems started when I was watching a .avi file in windows media player 10, and the screen started blinking to black for about 2 seconds then it would go back to the video for about 2 seconds. The sound was freezing and unfreezing at the same time as the video. I could move the mouse around but only when the video and audio were unfreezed. So I tried restarting it and now whenever I boot up in normal mode, after the black screen with the Windows logo that says loading, my monitor turns off and says "no signal" as if it's been unplugged.

I can boot up in safe mode, but it's frozen up a couple times, over about 20 hours of usage, and I've had to restart.

I've tried running adaware, windows defender, housecall, kaspersky online scanner. They came up with 4-5 items but it didn't fix the problem.

I've got an amd athlon xp 1800, nvidia geforce 2 64mb, and 1gb of ram. And the computer is about 4.5 years old, the power supply is about 2 years old.

Answer:Win xp loads in safe mode but not normal mode

You might like to try this workaround (you will need your Windows? XP SP2 CD).

Insert the Windows? XP CD in your drive. (Hold down the Shift Key to prevent it from starting.)

Go Start > Run ...in the box type in sfc /scannow ?please take note of the space between the sfc and the /.

This is the System File Checker...it will scan all the Windows? core system files to ensure that they are in their respective correct places, and if not replace them from the CD.

During the scan you may be asked to Insert the CD, if this happens just go retry and let it do its thing.

One important point: While sfc is running, it is not advisable to do any other work, or have any browsers/programs running on the computer, until the scan is complete. (This process will generally take around 45-65 minutes to complete).

Once finished, remove the CD and reboot your machine...all should be "Normal" (hopefully).

Please post back with the result, or if there are any further queries/concerns.

6 more replies
Relevance 72.98%

Hi,

I have a desktop Windows 10 x64 machine that's been working fine for months/years. It was automatically updated from Win7 last year.

This morning I replaced the 2x4GB DDR3 memory with 2x8GB DDR3. This seemed to work though for some reason it works at 800MHz instead of the 1600MHz that the memory supports. The BIOS shows mem freq 1600 as expected. But this is the smaller issue. The PC worked booted fine.

When everything seemed to working as expected, I was still bothered by the slow startup and login times. Now with 16GB I had expected these times to improve.
I installed Windows SDK performance recording tool and set it to record the boot sequence and restarted the PC.

Windows failed to boot twice (UNEXPECTED KERNEL MODE TRAP) and went into the auto diagnostic repair mode. Restore just spins until I lose patience. I did manage to boot in safe mode and disable the recording. It did not help.

Running sfc/scannow "did not find any integrity violations".

I also managed to uninstall the Windows SDK/Perf Rec (by restarting the MSI service) - to no avail.

I ran the Windows memory test, but when it's done it reboots, the reboot fails, and I never did see the results.

I replaced the new RAM with the original ones, but this did not make any difference (BIOS setting are as they were originally).

I'm totally stumped!!

Please advise,

Thanks!!

Answer:Windows 10 Fails Regular Boot, Safe Mode boot OK

Hello adish and welcome to TenForums

The recent crashes are all suggesting the ESET driver eamonm.sys might be a factor.


Code:
BugCheck 1000007F, {8, ffff84001fc88b30, ffff840020108000, fffff8019ea3b196}

*** WARNING: Unable to verify timestamp for eamonm.sys
*** ERROR: Module load completed but symbols could not be loaded for eamonm.sys

Try uninstalling the ESET remote admin software and see if this helps.

0 more replies
Relevance 72.98%

I am helping a co-worker get his daughter's Dell computer (running XP) up and running again. He only told me that it was running slowly. When I boot it up it never seems to load completely. Task list is not accessible, several error reports come up asking if I want to send them and then twice I got booted to the blue and white screen telling me that windows was shut down due to errors. Each time that I booted a virus scan found and deleted a Trojan or two. Currently running in safe mode. Where should I begin? Hijack log attached below. Thanks for any help with this. Currently running Trend Micro scan but I don't know if it accually works in safe mode. Has been running over 35 minutes now on a DSL connection showing 99 % done for most of that time.

Jeff

Logfile of HijackThis v1.99.1
Scan saved at 4:59:37 PM, on 10/14/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\PROGRA~1\Toolbar\TBPSSvc.ex... Read more

Answer:XP loads only in safe mode

16 more replies
Relevance 72.57%

When I open IE it just stays as a blank screen a warning use to appear saying something about an appcrash but I messed around with it reset the settings. Also system restore wont work neither will a recovery, Im really in need of some help here.

Answer:Help Internet explorer wont work in normal mode, only in safe mode Windows Vista

Please post the exact warning. It should mention a particular App.

11 more replies
Relevance 72.57%

Hello,

After reading some of the more recent posts, it seems I may have a problem similar to the following post "871963-browser-hijacked-keeps-redirecting." I think I was infected about 4 days ago. One night I received an error when logging off my laptop, I think I hit end program so it would shut down, the next day when I turned my laptop on I noticed the problem.

My symptoms include:

-Blue Screen when trying to boot to Safe mode - STOP: 0x0000007E (0xC0000005, 0x80537009, 0xF7AEA508, 0xF7AEA204)
-Windows Media Center not working... when you double click, it does show an instance running in processes, it just doesn't ever open.
-Initially, I was getting redirects in firefox when using google or bing. Now I am getting tabs that randomly open of their own accord.

I too have CA security installed... have always been less than impressed with it's ability to detect and block anything. That's keep the free version of malwarebytes on my computer for backup. However, the current piece of malware infecting my computer has been illusive. In attempt to detect it, I have run the following:

1) CA (of course)
2) malwarebytes - I have a log
3) avira (online CD and rescue CD w/o update)
4) kaspersky (rescue CD w/o update) - free online scan is currently down - I have a log of rescue cd
5) bitdefender & chkrootkit (online quickscan and rescue CD w/o update)
6) trendmicro housecall (online)
7) superantispyware - I have a log
8) GMER - I have a log

Please fi... Read more

Answer:Firefox hijacked, Safe mode won't load but regular will

16 more replies
Relevance 72.57%

This is baffling me to no end. I can boot up fine in safe mode, and with networking. But I still manage to get a BSOD not too long into the session. I managed to capture a video of it and in the Technical information of the blue screen it said "STOP: 0X0000007E (0XC0000005, 0X81CB6169, 0X807F09BC, 0X807F05AO)", not sure if that's of any use... I've also uploaded the minidump file if you can use that information.

The other issue is the OS doesn't load at all in normal boot. It'll show the windows logo animation screen, then go black, and do nothing until I hit the power button. These problems started arising not long after I installed W7 onto the computer (acer aspire, amd athlon 3800+ CPU, installed a dedicated nvidia 9700 gt card overtop of the dedicated one (the problem was there still before that), 1.5 gig of ram).

If anyone could please help me with this it'd be greatly appreciated, thanks.

Answer:BSOD on Safe mode - No load on Regular boot

10 memory dumps - 6 different STOP errors, 5 different drivers blamed

I would suspect that there's a compatibility or a hardware issue here.
The most likely problem is with your wireless USB adapter as the driver is dated from 2006.

Please uninstall the software for your wireless USB adapter and see if that stops the BSOD's. If so, then either download the latest, Win7 driver for the USB adapter or (if there isn't a Win7 driver) purchase a new adapter. I'd suggest a PCI/PCIe adapter that plugs into your motherboard (rather than a USB adapter) as they have less problems than the USB one's.

Summary of the BSOD's:

Code:

Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 21:13:01.352 2010 (GMT-4)
System Uptime: 0 days 0:01:43.052
BugCheck A, {5d42a941, 2, 1, 8287e028}
Probably caused by : ntkrpamp.exe ( nt!KiTryUnwaitThread+46 )
BUGCHECK_STR: 0xA
PROCESS_NAME: System
??????????????????????????????????????????????????????????????????????????????????????
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 18:58:32.420 2010 (GMT-4)
System Uptime: 0 days 0:01:08.920
BUGCHECK_STR: 0x50
PROCESS_NAME: iexplore.exe
??????????????????????????????????????????????????????????????????????????????????????
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 18:56:48.967 2010 (GMT-4)
System Uptime: 0 days 0:04:23.666
BugCheck A, {76bcd2e9, 2, 1, 82c1e839}
Probably cause... Read more

3 more replies
Relevance 72.57%

This is baffling me to no end. I can boot up fine in safe mode, and with networking. But I still manage to get a BSOD not too long into the session. I managed to capture a video of it and in the Technical information of the blue screen it said "STOP: 0X0000007E (0XC0000005, 0X81CB6169, 0X807F09BC, 0X807F05AO)", not sure if that's of any use... I've also uploaded the minidump file if you can use that information.

The other issue is the OS doesn't load at all in normal boot. It'll show the windows logo animation screen, then go black, and do nothing until I hit the power button. These problems started arising not long after I installed W7 onto the computer (acer aspire, amd athlon 3800+ CPU, installed a dedicated nvidia 9700 gt card overtop of the dedicated one (the problem was there still before that), 1.5 gig of ram).

If anyone could please help me with this it'd be greatly appreciated, thanks.

Answer:BSOD on Safe mode - No load on Regular boot

Try this:

Startup Repair
Note: You may need to do startup repair 3 to 4 times.

System Repair Disc - Create
System Recovery Options
Repair Install

1 more replies
Relevance 72.57%

I recently came home to my computer off and when I went to turn it back on, it started up with a black screen after the windows logo with just the cursor available. Things like ctrl-alt-delete did nothing so I tried booting up in safe mode which ended up with same black screen and cursor.

I then went to search the internet for possible fixes and have done/verified the following:

Used boot CD and ran Start-up repair, told me to remove any mp3 players or USB devices and try starting again, didn't work (nothing was connected in the first place). The start-up repair log appears to identify no problems with the system.

It's not a hardware issue, the drive itself has been checked on another computer and I've already used a new drive and installed a new copy of windows using the same computer.

Not a virus issue, scanned the drive for viruses and did a chkdsk on it, neither of which turned up anything.

Unfortunately there are no restore points saved so I can't just revert to an older profile.

Since I can access the drive on another computer, is there any program I could run to try and fix the problem? This seems to be the only thing that hasn't been covered in other topics similar to this one which I've found online.

This is my last resort so any help that you can provide will be greatly appreciated,
Thanks!

Answer:Black Screen on start-up in regular and safe mode

Did you take the cover off and make sure all cables are connected, make sure that your RAM is seated properly. Just anything that might be loose. From what you say, the HDD seems to be OK. It would seem that making sure everything is connected OK would be the next step. Let us know.

9 more replies
Relevance 72.16%

hello, my computer's screen froze the other day and now when I turn it on again it tells me that it didn't shut down properly. Gives me the options of continuing on safe or regular mode. What should I do?? how do I get it back to normal?

Answer:safe mode or regular mode??

Boot to Safe Mode, then shut down normally, then boot to normal mode.
While in Safe Mode you can attempt to troubleshoot the issue, and in Safe Mode with Networking you can even update your drivers (such as your video drivers).

2 more replies
Relevance 72.16%

Just out of nowhere, I turn on my computer, starts as usual with the Windows XP logo with the scroll underneath. Then at the welcome page a box pops up titles User Environment. In the box it says: Windows can not load user's profile but has logged you on with the default profile for the system. It goes through a countdown and acts like it is going to load but the screen is just blue, no screen saver, nothing. I tried turning it on and off a few times. Other times on the blue screen it would have my icons, but will not open any of them, an error box comes up. Now, when I reboot in Safe mode it works fine, although I noticed audio does not work. So why work in safe mode and nothing else? If anyone could help me it would be greatly appreciated!!!! Thank you!!! I have to add, my computer is getting up there, I got it in 2001 for college. People tell my I should get a new one, but everything is on there, files, music, etc... I really don't need a new computer at this point in time, this was still getting me by.

Answer:Window XP only loads in 'Safe Mode'

Tried creating a new user account yet?http://support.microsoft.com/kb/279783

1 more replies
Relevance 72.16%

Windows security center and XP internet security 2012 still loads in safe mode so I cant get rid of it like i would any other virus? any suggestions?
 

More replies
Relevance 71.75%

Hi,
My CIO's Outlook is starting in "safe Mode" and have ran detect and repair and it did not fix it.

Any suggestions on how to get it to come up in regular mode??

Thanks

Michael Henderson
 

Answer:Solved: Outlook is starting in Safe Mode, I need it to start regular

You are getting this message?
Outlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode.

Do you want to start Outlook in safe mode?
Click to expand...

If so, what happens when you say No?

Also, what version of Outlook?
 

2 more replies
Relevance 71.75%

Hi,

I have a laptop that randomly freezes up for a few minutes over and over. I have ran malwarebytes, HijackPro and webroot. I also have Ran chkdsk /r, ccleaner, and have defraged it. No substantial problems have been reported and all that were have been repaired. But my computer continues to freeze every few minutes in safe mode and regular processes. Please help me into what I should do. I am so lost here

Jippys

Answer:[SOLVED] Laptop randomly Freezing safe mode and regular

Hi and welcome to TSF please post the make and model of your laptop please list all the things you have already tried so we can try to avoid repeating unless entirely needed when in safe mode have you tried system restore to a point when it all worked without issue

19 more replies
Relevance 71.75%

I'm working on a coworkers computer that runs Vista 64 Professional, and we cannot get Outlook to run. Here are the errors that its given me.

1. Microsoft Outlook has stopped working (A problem causes the program to stop correctly. Windows will close the program and notify you if a solution is available.).

2. Outlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode.

3. Outlook failed to launch in safe mode. Do you want to start Detect, and repair?

- It still wont run, and I've tried these commands in Run:

outlook /clearviews: Gave me the error "the command line arguement is not valid. verify the switch you are using."

outlook /safe: Gave me error 3 that I noted above.
- Then I tried repair in the Programs/Features section, and that didnt seem to have any effect.

- I've also looked in the task manager to make sure that I was not running multiple instances of the application.

- I tried to reinstall w/out uninstalling (she doesn't want to lose any of her saved information).

This is a new thing that just started happening after the weekend, and my guess is that its due to one of the automatic updates?

Answer:Outlook 2007: Wont open in regular, or safe mode.

This morning I tried to repair using the Outlook 2007 disks, and I noticed as soon as I run the disk I get the error...

"dwdcw20.dll has stopped working"

3 more replies
Relevance 71.75%

This is currently after a fresh install of windows 7 when I was encountering problems yesterday morning when I booted up my computer.
 
Problem 1: Runs fine in safe mode but slow in regular boot up.
Problem 2: Says I have 8gb ram available but says I have 16gb installed in BIOS.
Problem 3: Internet speeds start really fast then drop to around 3kb/s but not on any other computer in the house. was fine before fresh install.
I have tried updating my BIOS as well as only loading necessary start up programs and services through msconfig with no visible change.
 
I dont know what logs I have to provide as I am a novice with PCs.

Answer:PC running fine in safe mode but exceptionally slow in regular

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

3 more replies
Relevance 71.75%

Hey guys, I have been reading around and posted a bit on reddit and still no solution, although it seems like it should be simple.

2 weeks ago tuesday my work laptop had regularly scheduled windows updates that everyone loves to see right before they shut down. the next day it began with the circle of death after 1-3 min after start up, sometimes upwards of 30 minutes of functionality. but eventually the circle of death comes and i can't click on anything, however the mouse will still function.

i have gone back to every restore point possible and still get the freezing. i have updated/ran MSE in safe mode as well.

It's not a huge deal if I have to reformat, I just really feel like the solution shouldn't be that hard.

Anyways, thanks for your time.

Answer:BSOD, after regular updates, works fine in safe mode

Hello and welcome aarondsp well if you can get safe mode run these mate

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2 >in safe mode if need be

Forgot

SYTEM SPECS ADD IN

matecan we have some system specs please as what you have posted gives us not thatmuch to work with and given there are so many manufacturers of components andconfigurations that do influence what goes on within any given machine and OS.
System Info - See YourSystem Specs

1 more replies
Relevance 71.75%

I have an HP desktop, and I was on my computer. My foot accidentally hit the power strip off (which everything was plugged in to).
For some reason, every time I try to turn the computer back on, the blue HP screen comes up, then the black screen which asks me if I wanted to open in (safe mode, safe w/ networking, safe w/ command prompt, or open windows normal)
Whenever I click safe mode or open normal, it takes me to the Windows XP loading...

It loads, however when it's done loading, the computer RESTARTS! and does the same things again...
Perhaps it was a disk failure? What can I do to fix this?

Please help!

Answer:Computer keeps restarting when tying to open regular/safe mode?

as you start the computer, try pressing the F8 key up and down to see if you can get in to safe mode that way.

7 more replies
Relevance 71.75%

This morning, after resetting my PC, I encountered the blue ': (' error screen. After trying to restore to a previous instance of the PC (there were two dates to choose from), the restore failed and the two dates are no longer available.

I am unable to reset, restore, start in safe mode, etc.

What should I do?
 

More replies
Relevance 71.75%

Curious where the issues could be. I posted last night that when I was trying to run DISM or SFC a small second window would appear and close and then the processs would not start at all. It would just sit there and do nothing. The other thing is I could not close those cmd windows where sfc and dism were not working even via task manager. I was going to do a reset of windows, but I thought I would give something one last try. I booted into safe mode with networking and dism and sfc ran perfectly and completed. I am at work right now. I haven't tried to go to desktop on regular boot. I was going to do a couple more sfc dism when I got home to make sure things were fixed. My question is what could cause dism and or sfc to run perfectly in safe mode, but not on regular boot?

Answer:Strange-DISM SFC work in safe mode, but not in regular boot?

Run as Admin ??

2 more replies
Relevance 71.75%

Yesterday I started getting the "Congratulations, you won" audio as well as some other adverts randomly playing without any popups or browsers open. I tried a series of malware removals (Malwarebytes, spybot seek and destroy) I got hijackthis and tried to look for out of place items by matching with others posts. Anyways, did all that and then then ran an antivirus scan (AVG free) and went to bed. When I woke up I was at the Start windows normal/safe/safe with network/last known screen so I went to last known. When I did that, it never booted just goes to the windows logo and then blue screens saying memory issue or update BIOS. Tried to boot in safe mode, same story. When I run the diagnostics test it says "Error loading operating system." All remedies online so far require getting online (computer wont start) and downloading BIOS updatesHELP!!!

Answer:Congratulations virus now cannot boot (regular or safe mode) I get the BSOD

Hi, figsahaas42 It seems that the issue is related to the Master Boot Record due to the Whistler Trojan. You will need the Windows VISTA Installation DVD to fix this. Please be advise that there is always a slight possibility that you may lose your Data repairing the Master Boot Record.You must access the Vista Recovery Environment throughout the Vista installation DVD.At the Install Windows screen, select Repair your computer. Then the command prompt.Type the following command at the prompt, then hit Enter.bootrec /fixmbrOnce finished, type Exit and press Enter. Restart the computer in Normal Mode.

3 more replies
Relevance 71.75%

I'm trying to get into Safe Mode so I can do a proper Defrag, but I get the Windows logon prompt...problem is it does not accept my normal Password ( I have no problem logging in Normal mode).... What's up with that, would there be 2 different Passwords?
 

Answer:Logging into SAFE Mode? regular Password doesn't accept?

13 more replies
Relevance 71.34%

Hi, I've searched around for quite a long time on this one, and although I've seen a few people with similar problems, I haven't seen anyone posting a solution. So here goes...

My computer works! However, I really want to change some of the security settings and to do this I need to start in Safe Mode, which won't work.

(If anyone knows how to change the security in Windows XP Home without Safe Mode I'd like to know, but I really want to fix the Safe Mode problem).

When I boot up in Safe mode, it starts to load, runs a list of drivers down the screen, then just stops and freezes (at one called mup.sys, although I have a hunch the problem is caused by the driver immediatley following this one) and then restarts the computer.

I have been through a long toruous process of buying a new harddrive and reinstalling windows because this problem got worse (although that was probably my fault) and having reinstalled all of my software from scratch... it's there again!!!

There must be something different about the way that Safe mode uses the
drivers than a normal boot, which is causing this!

My best guess it's a hardware problem (I recently bought a mains powered 4-port usb hub) but I don't seem to be able to stop it be removing the hardware. It could also be a software thing, so to ease the process here's a list of the main things I run: (Windows XP SP2 Home, Panda Titanium 05, Zonealarm, Nero (all of it) and a whole bunch of (I think) harmless other stuff.

P... Read more

Answer:Window XP loads... but Safe Mode doesn't

have you an ups, as mups can be the advanced settings in it

11 more replies
Relevance 71.34%

Hello, my Vista Home Premium 32 bit is fast on normal, but when it goes to boot into safe mode, and shows the files and drivers it's loading, it goes SUPER slow, and just loads 1 line at a time for like 5 seconds.

And even when I go to choose an advanced option, it takes a while for the choice screen to load, it will load like 1 line at a time, and its very annoying.

The Picture below... It will load 1 line at a time, and it will take like 10 mins to boot to safe mode.

Answer:Vista SLOWLY loads to safe mode?

Hi

Seems that your problem is the reverse of most that I have seen. I can only think of one suggestion. The absence of a process that normally loads is slowing you down. Why not do a clean boot, to determine the culprit. You can possibly fix the problem, once you know the source.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Hope that this helps.

1 more replies
Relevance 71.34%

Topic says it all. Event viewer says msvcr80.dll faulting module. Lot of bsods lately. Run malwarebytes on every download. Zonealarm firewall. File properties show some 300 mb of files in my user folder that it can't account for when asking for visible and hidden files directly. I'm a pretty good geek, but this one has me in tears. No backups.

Answer:msvcr80.dll errors, FSX only loads in safe mode

Hello?

43 more replies
Relevance 71.34%

Hi

My Dads PC recently started freezing when loading windows XP (at the splash screen before the login screen). This seems to be an intimitant error at the moment. Windows also apears to load without problems in Safe Mode.

I have attempted a clean re-install of windows XP and he has informed me that the problem persists. Any help and suggestions in troubleshooting and solving this problem would be apreciated. Below is a list of the PC's hardware.

ASUS A8N-SLI Premium
AMD Athlon 64 X2 Dual Core @ 2.2GHz
2GB RAM
WDC WD2500AAKS-22VSA0
ATI Radeon HD 3400
Creative SB Audigy 2

Thanks in advance.
An Amateur
 

Answer:Win XP freeze before login, loads ok in safe mode

7 more replies
Relevance 71.34%

Hi,

Had Issues for a while with being directed to random sites while using google and random pop ups,

Had the Yellow shield pop up in the task bar telling me i had to restart the system, after restart the Colour of the font in Firefox had changed to black and was running slow and freezing, 3-4 minutes in and the system would freeze only relief being the restart button.

3/4 restarts down the line im here , after the Windows XP loading screen goes off the screen just stays black no welcome page

EDIT EXTRA: It seems the wpa.dbl fil was modified at the time of the attack

Hijack This Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:40:42, on 15/07/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Safe mode with network support
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.micros... Read more

More replies
Relevance 71.34%

I think my PC has a virus, right now I'm posting from my laptop. I can only boot up my PC into Safe Mode. If not the start up screen just counts down and reboots itself. I tried system restore (reversed it one day) but still no luck. When I turned it on today morning (when it did work) Zone Alarm pulled a warning up about LSASS. Which I denied the file acces because I remembered that it was the "sasser" virus title.
It's up to date on all microsoft updates but I think I have a several month old AV definition file

Answer:My desktop won't boot up..Only loads into safe mode

XP SP1 or 2? lsass.exe isnt the virus....You might want to try the windows repair. Check msconfig>startup and make sure nothing is in there that dont need to be. Download msconfig cleanup and remove everything but your antivirus and firewall entries and then try to boot

9 more replies
Relevance 71.34%

I've posted this whole story on another forum, but if anyone here has any suggestions then I'd love to hear them.

Basically, my computer seems to be fine, but I need to get into Safe Mode, and I can't! It runs the drivers down the page and then reboots itself!

http://www.techsupportforum.com/showthread.php?p=123358

Thank you everybody
 

Answer:Window XP loads... but Safe Mode doesn't

Have a gander here, but be very sure you know what you are doing if you choose to update the BIOS ...

http://www.mcpmag.com/columns/print.asp?EditorialsID=729

Find Ntbtlog.txt (in c:\windows) and see what the next driver is.

On my system it is: agp440.sys

Hangs here indicate a problem with the VGA drivers being loaded. I've seen this a few times and it can be resolved by updating the Video drivers.

http://support.microsoft.com/default.aspx?scid=kb;en-us;324764
 

1 more replies
Relevance 70.93%

Safemode works fine, freezes in seconds after a normal reboot. The online scanners caught some bugs, but the problem is still there. Help would be appreciated!

Logfile of HijackThis v1.99.1
Scan saved at 7:38:16 PM, on 7/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R3 - URLSearchHook: (no name) - {1C78AB3F-A857-482e-80C0-3A1E5238A565} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O... Read more

Answer:Computer only works on safe mode, crashes in seconds during regular reboot

By the way, I'm running XP Professional Version 2002 with Service Pack 2. Let me know if you need any other information. Thanks!

8 more replies
Relevance 70.93%

Hello everyone!

My friend just gave me her laptop to fix(does this happen to anyone else???). The laptop is an Acer Extensa 5620-6830 here are the specs

Intel Core 2 Duo T5250
1 GB DDR2
200 GB HDD
Windows Vista Home Premium

I power on the notebook and it goes through the POST, then begins to load Vista. After about 21/2 minutes it reboots and goes through the whole process over again.

The next time I booted the computer up it exclaimed, Windows failed to load - Choose to either 1.) Start in recovery mode or 2.) start windows normally. I select recovery mode and it gets past the windows loading screen; but then it just displays a black screen. Nothing ever happens.... reboot.

Then I try to boot to safe mode, thinking maybe there is a faulty driver causing the crash. It seems to load all the windows files, but then *BAM* BSOD.... system reboots. I'm not sure how to get to the minidumps if i can't even power up the computer.

Further, any mode from the F8 list crashes the same way.

And now for the worst part, she told me she purchased the machine at a retail giant, whose name I won't mention. She claims that there was never any disks that came with the laptop. No Windows Vista startup cd :/

I'm not sure what to do now.... any ideas?

thanks
maX
 

Answer:Vista Fails to load, Regular/Safe/Recovery Mode all fail

I was able to disable the automatic restart on system crash. (I didn't see it in the options after I pressed F8)

The BSOD error reads: UNMOUNTABLE_BOOT_VOLUME

***EDIT***

I did some research on the error. It appears I need to run the chkdsk utility. Is it possible, b / c I can't get into windows, to create a boot disk which will run chkdsk? or is that a dumb question?
 

2 more replies
Relevance 70.52%

Hello and thank you in advance to anyone who takes the time to assist me with my problem.

Specs:
A8N32 SLI Deluxe mobo
Enermax 400w ATX PSU
1024mb Corsair Memory
Jaton 118PCI GeForce2 MX400 32MB
Win XP Pro SP 2

The story is about a week ago my computer that has been great for the past year started rebooting when the desktop would begin to load (all desktop icons would show, programs start to appear in system tray, and then it reboots). I adjusted some settings and the problem seemed to go away, only to reappear the next day.

Now, it happens every single time, in the same way that I described. I tried loading safe mode and it works fine, ran an online virus scan and apparently there were 5 viruses on my computer, unfortunately I can't install or update any AV software while in safe mode. I took turns removing both memory sticks from the system to see if that was the cause, and nothing changed. I tried uninstalling my video card drivers (in safe mode), and nothing changed. Could it be the PSU is dying? If it were wouldn't the computer reboot when using safe mode as well?

Much appreciation for anyones input...thank you.

EDIT
HiJackThis Log:

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 5:29:47 PM, on 10/6/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
... Read more

Answer:(XP SP2) reboots after desktop loads, safe mode works okay.

You may still be infected with viruses, spyware and malware. Safe Mode doesn't require much to load... You could have damaged Windows files that aren't loaded in Safe Mode
 

1 more replies
Relevance 70.52%

Hi, my computer wont load. it gets as far as teh loading screen, and at the poin where i would expect teh desktop to load, it resets. the only way i can get it running is in safe mode. i have scanned my comp using the newest definitions of my scan programs, but nothing works, here is my log:

Logfile of HijackThis v1.99.1
Scan saved at 21:58:52, on 23/02/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: McBrwHelper Class - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - c:\program files\mcafee.com\mps\mcbrhlpr.dll
O2 - BHO: McAfee PopupKiller - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - c:\program files\mcafee.com\mps\popupkiller.dll
O2 - BHO: McAfee AntiPhishing Filter - {41D68ED8-4CFF-4115-88A6-6EBB8AF19000} - c:\program file... Read more

Answer:Computer continually resets, only loads in safe mode

Let's have a look at Windows Event Viewer. It might give us a clue as to what is causing these issues

Go to Start > Run - type in eventvwr <Press Enter>


This is a picture of what the event viewer looks like. You will see Application, Security & System listed in the left pane. In the left pane click on System. Click the gray title “Type” at the top of the source name column in the right pane to sort by type name
Look for “Error” & double-click on recent events, and evaluate the event description for any indication of the cause of the problem.
Make note of the Description, EventID and Source of these Event Properties.
From the right pane, doubleclick on the line where it says error & you should get a window like the example below


In the upper right corner of this picture, you should see 2 arrows. One is pointing up & the other, pointing down. There is another button below the 2 arrows. Click once on it. (this will copy some information to clipboard)
Open notepad & paste the info there. Then, show me your findings

19 more replies
Relevance 70.52%

o, i was cleaning my sister notebook because it was full of unwanted programs,alot of unnecessary startup programs, so i downloaded tuneup utilities 2011(with registration key) and did all tuneup availables.
I also unninstalled like 40 programs plus++
I performed full avast scan, Full malwarebytes scan, Full trojan remover scan.
I had like 30+ restarting requests from the programs I was going to do them all in only one.
So after all the cleaning I've made, I decided to reboot it, But after that loading screen that says "Microsoft corporation", when it is going to enter account selection(doesn't show nothing) it gets black, blink, and then reboot.
I choosed to system not reboot in case of fail, then just stay a black screen, nothing else.
I can use safe mode normally(I'm posting from the notebook)
So I would apreciate some help, cuz if my sister know this, she would kill me because everything is always my fault.
And I don't have the vista installation CD(If there's no option i can download it no problem)
Things done so far:
-CHKDSK
-Prevent system from rebooting in case of system fail(Before this was just a reboot loop)
-Scan for Virus,Malware
-Driver update(Actually video driver only)
-Let it cooldown turned off
-Disable all startup programs at msconfig(Even thinking this wouldn't work because it doesn't even load windows)
Note: Tune up utilities made me delete alot of unused files, like old backups and system restores, and it cleaned alot of registr... Read more

Answer:Vista Loads only safe mode-BLACK SCREEN

Use Windows DVD or HDD recovery partition and boot into Recovery. Select "Windows System Restore" - choose restore point prior to commencement of cleanup.

4 more replies
Relevance 70.11%

My firewall (verizon) pops up messages with numerous progs trying to access the internet (here are a few... 25vj7Q.exe d0vTE1Im.exe R3IR2wkb.exe NmNva775.exe). From safe mode, I ran SuperAntispyware, Spybot, Malwarebytes, Combofix, MGTools, then HiJack this.
They remove numerous things, mostly trojans. I reboot into safe, and scan again...everything comes through clean.
I reboot into regular windows and scan...clean. Then within a few hours (sometimes minutes) I start getting infected again, firewall is activated, and rescan reveals virus.
Please help! I've been trying to fix this for days!

Attached are the MGtools log, hijackthis log and combofix log.
 

Answer:Trojan infection. 'Clean' in safe mode, but in regular boot, theyre back! HELP

Hello vthokieod,





SuperAntispyware, MalwarebytesClick to expand...

Do you have the logs from these programs available to post?
 

4 more replies
Relevance 70.11%

My desktop will not load when I boot regular, even if I leave it for like 15-20 minutes, if I leave it longer it may but I don't have the patience.
It will boot no problem in safe mode which I am using right now.

I have all of the logs here but for some reason couldn't get the malware bytes log, it saved an XML version, I thought I would be able to export it after I restarted my computer, I guess not.
 

Answer:desktop doesn't load in regular boot, but works fine in safe mode

I am probably going to send you to the software forum. But first, rerun Hitman and have it remove all that it found.
 

7 more replies
Relevance 70.11%

I somehow got a Trojan on my computer running windows 7, stupid Mcafee some help you are. At first I kept getting a warning that my computer was infected when I tried to access Internet Explorer. So I restarted my computer in safe mode to try to turn off any unneeded processes that could be causing the problem and to do a system restore but the only thing that would come up was my libraries they automatically popped up my music/pictures/video nothing else no desktop background, icons, start menu, task bar... nothing! Thank god I can at least retrieve all my documents and files. Same applied when I tried to just do a regular start up is there anything I can do other than to reformat:cry? This one really has me stumped
 

Answer:Can only access libraries Photo/Video/Documents in safe mode and regular boot

Can you bring up task manager in either safe or normal mode? If you can, you can start a new process and type in explorer. See if that gets your desktop back.

You can try creating this disc and then booting the infected computer to it:
Kaspersky Rescue Disk.
 

1 more replies
Relevance 70.11%

hi,
I really need some serious help.
When I run my PC in Regular and Safe Mode my desktop doesnt load, no Icons, Start Menu or anything shows up, only the desktop background picture. My mouse works perfect and the Task Manager (when I press ctrl+alt+delete). Im able to go through my PC when I run New Task Manager which I backed up my files on CDs just incase I might have to reinstall XP.

any help is most apprectaied, I wish I knew what was wrong.
thanks
 

Answer:Desktop vanshined no icons, start menu, nothing Safe mone and regular mode

Go here and scroll down to Line 195. In the second column there is a utility called: Restore Desktop Icons and Taskbar.

http://www.kellys-korner-xp.com/xp_tweaks.htm
 

3 more replies
Relevance 70.11%

My desktop will not load when I boot regular, even if I leave it for like 15-20 minutes, if I leave it longer it may boot but I don't have the patience.
It will boot no problem in safe mode which I am using right now.

also can not uninstall many programs

thanks.
 

Answer:desktop doesn't load in regular boot, but works fine in safe mode

blackscreen said:





My desktop will not load when I boot regular, even if I leave it for like 15-20 minutes, if I leave it longer it may boot but I don't have the patience.
It will boot no problem in safe mode which I am using right now.

also can not uninstall many programs

thanks.Click to expand...

What's the exact make and model of the computer and what version (including Service Pack) of Windows are you using?
 

5 more replies
Relevance 69.7%

I have a dell Inspiron 9100 (Intel Pentium 4 CPU 3.00GHz) desktop running Windows XP SP3 only. I have one fixed 160GB Hard Drive. I have not changed any settings/ installed/removed any programs recently. My last shut down was normal.
When i started up the pc i got as far as the xp splash screen which i believe it would have stayed on indefinitely. The scroll bar was still scrolling. So I attempted restart and tried again and the same problem occurred. I then attempted to start in safe mode were the BSOD occurred at what appeared to be the end of the driver loading. I got the message unmountable_boot_volume with the error code 0x000000ED (0X869C45CO, 0XC00000BS, 0X00000000, 0X00000000)
The first thing i did was dissemble my pc, unplug/replug all the insides, remove all dust and i even reinserted the drive battery. I tried restarting again and the same issue.
I then went on to google the issue to read what felt like hundreds of similar but never the same issue.

As i usually use my tv as a monitor i thought this could be the issue. So i put in an ordinary monitor and took out all my usb peripherals. Same issue again.
At the stage i thought i would post for help. Not wanting to seem like a newbie i went through all the steps that i did before so i could get the exact error messages to post when i noticed that when i retried safe mode it stopped at a certain point during the driver loading and along the bottom of the screen PRESS ESC TO CANCEL LOADING SPTD.SYS... I Hadnít notic... Read more

Answer:XP splash screen loads forever; Safe mode gives BSOD

SPTD.SYSClick to expand...

Remove your daemon tools program, restart and see if the problem goes away.
 

1 more replies
Relevance 69.7%

I have a relatively new HP Pavilion p6610f w/ Windows 7 Home Premium. Nothing has been installed in it but I have tons of documents and pics.

All of a sudden, the PC stops loading completely. With safe mode and regular mode, it loads to the welcome screen (the light-blue screen displayed just before the logging icons), and it just stops there. The PC is not frozen because I can move the mouse and the caps/num keys turn on and off, but it just displays that screen.

I tried booting with another Windows DVD I have, and it also gets stuck.

What else can I do?

I was thinking that it could possibly have a virus, but I'm not sure how to run an AV if Windows doesn't load.

Any help is appreciated.

Thanks.

Answer:Win7 Home Premium never loads completely. Happens in safe mode also...

Howdy,

So absolutely nothing has been installed and only files have been transferred to it. How young is this system, and is it from retail? Are there any peripherals or extraneous USB devices (like an external HD) attached to the system?

Have ya tried running SFC at boot-up to ensure everything is in working order? You may wanna do that, as well as /chkdsk r while you're in the recovery console.

7 more replies
Relevance 69.7%

Hi. This is my first post. Excited to be here. I've been having a problem for the last two days with my HP laptop running Windows XP. It started when I got a message from the Norton software saying spyware had been detected. I ran a complete Norton scan, it found the spyware virus, and removed it. After this, I rebooted, and everything looked okay. I was able to log in, all the desktop icons showed up. However, none of the icons along the bottom in the task bar showed up, and when I moved my cursor down there it turned into the hour glass, and nothing responded when I clicked on it. I let it go for about 45 minutes, and still got the hour glass, and still no response. I tried re-booting several times and had the same thing happen. Then I tried booting in Safe Mode and STILL had the same problem. It's frustrating because I can't access anything. The only thing that works is the Task Manager. I could list the processes that are running if someone thinks that might help. Also, when I reboot I get a message which says "Ending Program ccApp.exe" which I know is a Norton file. I'm not sure what to do. Any advice? Thank you so much.

Answer:Freezes After Desktop Loads, Even In Safe Mode, Norton Problem?

Welcome to Bleeping Computer, julie_emm:Try to run System Restore from the command prompt. Use a restore point just prior to when the problem appeared.The following steps came from http://bertk.mvps.org/How do I Start the System Restore tool at a command prompt?1.) Restart your computer, and then press F8 during the initial startup to start your computer in Safe Mode with a command prompt. 2.) Log on to your computer with an administrator account or with an account that has administrator credentials.3.) Type the following command at a command prompt, and then press ENTER:%systemroot%\system32\restore\rstrui.exe4.) Follow the instructions to restore your computer to an earlier state, or undo the last restore if available.For more information on System Restore, please see this Bleeping Computer tutorial.Windows XP System Restore GuideLet us know if that helped.

3 more replies
Relevance 69.7%

I have a relatively new HP Pavilion p6610f w/ Win7 Home Premium. Nothing has been installed in it but I have tons of documents and pics.

All of a sudden, the thing stops loading. With safe mode and regular mode, it loads to the welcome screen (the light-blue screen displayed just before the logging icons), and it just stops there. The PC is not frozen because I can move the mouse and the caps/num keys turn on and off, but it just stays in the screen.

I tried booting with another Windows DVD I have, and it also gets stuck.

What else can I do?

I was thinking that it could possibly have a virus, but I'm not sure how to run an AV if Windows doesn't load.

Any help is appreciated.

Thanks.

Answer:Win7 Home Premium never loads completely. Happens in safe mode also...

Have you tried a startup repair ?

1 more replies
Relevance 68.06%

Hi guys,

Tried a few fixes online but they all fail.

I can't run sfc because I just can't run CMD in administrator mode from right clicking. Before I have the chance to do that, explorer crashes. To use a program i need to kill explorer from task manager and even then my desktop just won't load.

This happens in safe mode too. I have MSE and it scanned and there was no virus found.

Really and truly I just want to dump some files from my HDD and I would do a full clean installation but I don't have access to another computer so I can't unplug my HDD and retrieve the files that way.

Any ideas.

thanks in advance

Sourcing

Answer:explorer.exe Loops Windows 7 Safe Mode

To backup files, read here: Copy & Paste - in Windows Recovery Console

If you do not have a Windows 7 installation DVD, you can download a legal copy with SP1 integrated from here:

Windows 7 Direct Download Links

Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file.

You can do this on any computer capable of burning a DVD.

YOU MUST HAVE A VALID KEY TO INSTALL THIS .ISO. The one on the COA sticker on your computer will work.

You can also create a bootable USB Flash drive (4GB or larger) to install Windows 7 from.
Download and run Universal USB Installer – Easy as 1 2 3
Select Windows 7 from the first drop down list, all the way to the bottom
Select the downloaded Windows 7 iso file
Select your USB flash drive
Click Create

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.

1 more replies
Relevance 68.06%

WIndows explorer keeps stopping and trying to restart, eventualy it just stops working. If I try to boot up in safe mode, I simply get a windows explorer has stopped working. How can I fix this. Should I do a system repair?

Is there any other way to run explorer?

Bill

Answer:Windows Explorer Stops even in Safe Mode

Hello Bill

Try doing a System Restore to before the problem started.

.

1 more replies
Relevance 67.24%

Currently i'm scanning with MSE on safe mode but from time to time the windows explorer crashes but the MSE scan isn't crashing and still proceeding in the scanning process.

I've tried sfc /scannow but it stucks at 44%

Right now i'm waiting for MSE to finish if its the cause is a virus/malware.

Any suggestion if it isn't a virus/malware?

I need help!

I haven't tried CHKDSK and System Restore yet cuz i can't even right click My Computer cuz of the WINDOWS EXPLORER crashing.

Note: A simple click on the start button or my computer crashes/restarts the Windows Explorer.

Answer:Windows Explorer crashes even in safe mode CAUSE still unknown.

Hi and welcome to the Forum.
If you are Safe mode then the real time scanning of MSE is disabled so you are in danger of further attack. I would run MS Offline Defender from here if I were you.

9 more replies
Relevance 67.24%

My computer boots up perfectly but windows explorer started crashing on normal mode after a few seconds after start up. So I tried switching to safe mode and it works for a bit longer there and I can open atleast 1 new window but then crashes again. And it stays frozen for a really long time, I have to force a restart with the power button each time. My computer was working perfectly till an hour ago until it randomly bluescreened and then this happened when it started back up again. I went on safe mode with command prompts and run a system scan. It said that a few corrupt files were found but some were not repaired. When I try to open the CBS log with findstr it tells me that it's unable to open the file. I can't afford to reinstall the entire OS Because I haven't backed up my files for a few days now and recently created a file that I absolutely cannot afford to lose. Windows explorer won't respond long enough for me to try copying it to an external hard disk. Sorry for any grammatical errors, English is not my first language. I just need a way to be able to salvage that file and I'm not techsavvy at all so it's a big problem for me right now.
 

Answer:Windows explorer crashing on normal and safe mode

Hi, boot to safe mode and under advanced boot settings select "repair your computer" the RE will open, select your language, then the OS to repair (windows) then from the options select command prompt, at the x :sources> prompt type:- (cmd's are in red)

bcdedit | find "osdevice" (Must inc&#8221 (press enter, the | is called a pipe and it is the character above \ on your keyboard)

Now use the returned as the drive letter for your OS, lets assume C: (if not change the c: in these cmds to what the bcdedit cmd returns)

At the x sources type:- chkdsk c:/f (press enter), 3 stages of chkdsk will run.
can take awhile.

Next run sfc/scannow
at the x: sources type:-
sfc/scannow /offbootdir=c:\ /offwindir=c:\windows (press enter)
sfc will run can take awhile

Restart your computer.

Let us know how you get on.
 

1 more replies
Relevance 66.83%

I am having this problem on my other computer. I just installed 2 cold cathodes into the case then wired it all back up with the cathodes connected into the power supply and now windows wont boot for me. The motherboard settings and bios load fine... then the normal windows XP loading screen comes up and loads then as soon as it finishes the screen goes all black and my monitor (flatscreen LCD) says that it is not reciving a signal... So I boot it in safe mode and it boots fine. I have already reinstalled my VGA drivers and still nothing. I have been attempting to fix this for a little over 3 hours now and still nothing. HELP PLEASE!

Specs:
AMD athalon 64 3000+
Gig of DDR400
asus K8N mother board
Geforce FX5500

Thanks in advance!

-Zak
 

Answer:Bios Loads fine, Windows loads then black screen, boots fine in safe

Disconnect the cathodes and the try to boot. If it works then your power supply isnt putting out enough juice for all the extras.
 

2 more replies
Relevance 66.42%

Hello, I recently fabric-restaurate my laptop, but the problem was there even before it and still is, currently running windows 10.
 
The problem is that whenever I open windows explorer windows explorer will not load anything (IE, wont load C), if I right click it to open the menu it only makes it worse, also my desktop icons crash constantly.
 
I have run some malware scanners like spyhunter and malwarebytes and while they do fount some alerts, the problem persist
 
Hope someone can help me,  if you need some specs or logs to be able to help me let me know which ones, thanks

Answer:Computer slows down when using windows explorer, its fine on safe mode

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Can you run this tool in normal mode and post the logs?If not then do it in safe mode with internet connection and we will see what we can do.Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)and save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.How to attach a file to your reply:In the Reply section in the bottom of the topic Click the "more reply Options" button.Attach the file.Select the "Choose a File" navigate to the location of the File.Click the file you wish to Attach.Click the Add reply button.===Wait for further instructions.

2 more replies