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computer won't start in regular/safe mode

Question: computer won't start in regular/safe mode

I can't start up the pc at all,

1. when starting the pc
We apologize for the inconvenience but windows did not start successfully. A recent hardware or software change might have cause this. Start in :
safe mode
safe mode with networking
safe mode with command prompt
last known good configuration
start normally

doesnt matter what i do I get a black screen with windows logo and the scrolling thingy(the first thing that comes up when it boots normally) and within about half a second it automatically shuts down and restarts.
2. if I do F-10 system recovery i get this error message:

The section IDA_CREATE_USER_DRIVE_U does not contain a valid dialog template. after I lick OK it shuts downs and restarts the pc again
3. if I do Microsoft Windows Recovery Console

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first you've seen this stop error screen (more like the 31st :|) restart your computer. If this screen appears again, follow these steps:
Disable/uninstall anti virus, disk defragmentation, or backup utilities,. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK/F to check for hard drive corruption, and the restart your computer.

technical information :
*** STOP: 0x00000024 (0x00190203, 0x81344950, 0xC0000102, 0x00000000)

I think I know why this happened last night it wouldn't shut down for quite some time so i pulled the plug to shut it down. Almost the same thing happened to the other pc bout a year ago (due to a power failure) I took the pc to a local pc repair place they erased all of the programs and applications I had on there but it started to function. I've searched these forums and kept running into "formatting" will that fix this problem? I think I had a CD that came with the computer but I cant seem to find it ( found the cd for the other 2 computers )

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Preferred Solution: computer won't start in regular/safe mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: computer won't start in regular/safe mode

System manufacturer and model?


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I recently came home to my computer off and when I went to turn it back on, it started up with a black screen after the windows logo with just the cursor available. Things like ctrl-alt-delete did nothing so I tried booting up in safe mode which ended up with same black screen and cursor.

I then went to search the internet for possible fixes and have done/verified the following:

Used boot CD and ran Start-up repair, told me to remove any mp3 players or USB devices and try starting again, didn't work (nothing was connected in the first place). The start-up repair log appears to identify no problems with the system.

It's not a hardware issue, the drive itself has been checked on another computer and I've already used a new drive and installed a new copy of windows using the same computer.

Not a virus issue, scanned the drive for viruses and did a chkdsk on it, neither of which turned up anything.

Unfortunately there are no restore points saved so I can't just revert to an older profile.

Since I can access the drive on another computer, is there any program I could run to try and fix the problem? This seems to be the only thing that hasn't been covered in other topics similar to this one which I've found online.

This is my last resort so any help that you can provide will be greatly appreciated,

Answer:Black Screen on start-up in regular and safe mode

Did you take the cover off and make sure all cables are connected, make sure that your RAM is seated properly. Just anything that might be loose. From what you say, the HDD seems to be OK. It would seem that making sure everything is connected OK would be the next step. Let us know.

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I have this problem with my laptop - sometimes I cannot login - after choosing the user the screen freezes or after logging in it works only for a few minutes in regular mode (I can do things over those minutes like open firefox, but I cannot open folders, sometimes I can open the task manager or even some programs) but then it freezes and I have to shutdown the computer manually by pushing the power button. When I tried pushing crtl+alt+del I got a message "The logon process was unable to display security and logon options when ctrl+alt+delete was pressed. If the operatin system does not respond, press esc or restart the computer by using the power switch". I don't know if this helps, but I try to add as much as I can. Sorry it it's not relevant - my knowledge about computers and IT is minimal.
The computer runs fine in safe mode.
So I tried system restore to a week before when the computer was still fine and it didn't work. So I reinstalled a graphics driver (Intel HD Graphics Driver) as I found on the internet that similar problems got fixed by reinstalled videocard drivers. And it worked, everything started to run smoothly again in the regular mode. As normally I allowed windows updates and after restarting my computer, the problems came back.
I assumed that the problem was the updates so I uninstalled most of them (KB2930275; KB2923961; KB2925418; KB2929755; KB2929733 and KB2918077) but the problem was still there and I was unable to unin... Read more

Answer:Solved: Computer freezes in regular mode but works in safe mode

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Hi, I'm having some problems fixing my bleeping computer (Windows 10 desktop computer, to be specific) and could use some assistance.
On Friday 15 December 2017, my computer ran fine when I woke up and used it for a few minutes in the morning. Before that date, I had very few problems with my computer running; the biggest issue was some freezing occurring while playing games demanding on processing power such as Civilization 5. However, I don't believe that is related to my current issue, as I last played it on Sunday 26 November 2017, and I had no issues with it on that day.
When I returned home later that day (15 December), I found my computer stuck on a blue screen. I'm not sure quite what happened, as my computer was not used during the day at all. I restarted several times, but I was not able to even make it to the user login screen before getting a blue screen. I've received error code 0xc0000142 for every blue screen.
Startup repair did nothing to resolve the situation. I am still able to run my computer in safe mode with networking and that's how I'm writing this post. For the past two weeks, I've been using safe mode to use my computer. I've looked online for solutions, but haven't gotten much. I've had some problems in safe mode with random freezes, but at least the computer runs most of the time, although with limited functionality.
My research led me to trying Windows + R and opening msconfig.exe and disabling all services that were not... Read more

Answer:BSOD - Computer runs in safe mode, not regular mode

If you work OK in Safe Mode - but not in normal mode, it's most likely a software problem.
Hardware problems are possible, but nowhere near as likely as a software problem.
First thing I'd suggest is trying a clean boot.  It's similar to Safe Mode - but works in normal mode by disabling stuff.
It's also similar to disabling the services - but you'll disable more when doing a clean boot.
If a clean boot fixes the problem - then the problem was caused by one (or more) of the things you disabled for the clean boot.
Then it's just a matter of re-enabling things one at a time until you find the problem.
Perform a Clean Boot:
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
Backup your stuff now.  There's no telling exactly what the problem is - so a backup is the best way to be prepared in case the system dies on you suddenly.
If this doesn't work, then post back and we'll ask for some reports to try and figure out what's going on.
Good luck!


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My CIO's Outlook is starting in "safe Mode" and have ran detect and repair and it did not fix it.

Any suggestions on how to get it to come up in regular mode??


Michael Henderson

Answer:Solved: Outlook is starting in Safe Mode, I need it to start regular

You are getting this message?
Outlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode.

Do you want to start Outlook in safe mode?
Click to expand...

If so, what happens when you say No?

Also, what version of Outlook?

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This morning, after resetting my PC, I encountered the blue ': (' error screen. After trying to restore to a previous instance of the PC (there were two dates to choose from), the restore failed and the two dates are no longer available.

I am unable to reset, restore, start in safe mode, etc.

What should I do?

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I am running vista 64bit after my son in law tried to install a game on my computer it started locking up. I can boot into reg mode and everything is fine for about three minutes, but then it locks up and nothing works except the mouse pointer moves but you can't click on anything or type. When I boot into safe mode with networking everything seems fine, I can get on the internet and do anything you can normally do in safe mode.

Answer:computer freezes in regular mode but not safe mode

Have you tried a system restore yet?

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My friend has a Windows 7 Starter-based netbook. He has asked me to help but I can't seem to find where the problem is. 
Each time I try to boot the PC, the log-in screen appears, I provide the credentials, and then the white screen appears and nothing can be seen or done. The only thing I can do is pressing ctrl+alt+del, which gives me the normal lock screen, but from here I can only lock the PC or turn it off, nothing else works.
If I try to boot up in safe mode, the PC, after asking for credentials, reboots within 10-15 seconds.
Can't seem to figure out what to do.
Please, could you help me?

Answer:Windows 7 start-up White Screen in regular & safe mode - help needed

Hello Paolo26 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

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I really need some serious help.
When I run my PC in Regular and Safe Mode my desktop doesnt load, no Icons, Start Menu or anything shows up, only the desktop background picture. My mouse works perfect and the Task Manager (when I press ctrl+alt+delete). Im able to go through my PC when I run New Task Manager which I backed up my files on CDs just incase I might have to reinstall XP.

any help is most apprectaied, I wish I knew what was wrong.

Answer:Desktop vanshined no icons, start menu, nothing Safe mone and regular mode

Go here and scroll down to Line 195. In the second column there is a utility called: Restore Desktop Icons and Taskbar.

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I have an HP desktop, and I was on my computer. My foot accidentally hit the power strip off (which everything was plugged in to).
For some reason, every time I try to turn the computer back on, the blue HP screen comes up, then the black screen which asks me if I wanted to open in (safe mode, safe w/ networking, safe w/ command prompt, or open windows normal)
Whenever I click safe mode or open normal, it takes me to the Windows XP loading...

It loads, however when it's done loading, the computer RESTARTS! and does the same things again...
Perhaps it was a disk failure? What can I do to fix this?

Please help!

Answer:Computer keeps restarting when tying to open regular/safe mode?

as you start the computer, try pressing the F8 key up and down to see if you can get in to safe mode that way.

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Safemode works fine, freezes in seconds after a normal reboot. The online scanners caught some bugs, but the problem is still there. Help would be appreciated!

Logfile of HijackThis v1.99.1
Scan saved at 7:38:16 PM, on 7/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - URLSearchHook: (no name) - {1C78AB3F-A857-482e-80C0-3A1E5238A565} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O... Read more

Answer:Computer only works on safe mode, crashes in seconds during regular reboot

By the way, I'm running XP Professional Version 2002 with Service Pack 2. Let me know if you need any other information. Thanks!

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My internet will not work in regular mode, only safe mode with networking. My trading platform works perfectly in regular mode so I know my connection is ok. I have done HijackThis and have come up with this report..

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:19:52 PM, on 10/10/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support
Running processes:
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Big Wayne\Desktop\HijackThis.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Fil... Read more

Answer:[SOLVED] Internet explorer will not work in regular mode, only safe mode w/networking


Originally Posted by wleger2981

My internet will not work in regular mode, only safe mode with networking. My Norton is out of date as well, but as soon as I get back up and running I will install a newer version..ANy help on this matter is greatly appreciated..

Please do not post your Hijack this logs here. Due to Forum Rules we cannot assist in malware removal here. Have you tried a different browser (Chrome, Firefox etc)? When you say IE only works in Safe Mode with Networking, Do you mean you boot the computer normally and use IE (safe mode) or are you booting the computer into Safe Mode with Networking? In other words you can't boot normally?
If you feel you are infected, please click on the Virus/Trojan link in my signature and post there for more help.

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Some photos and mail seen only SAFE mode - - but not regular mode in BOTH Internet explorer AND Firefox. Hi for some reason I am no longer able to look at Just SOME photos on web sites on this One Win7 computer, nor See my email in Yahoo main INBOX , , , unless I am in SAFE mode. Not sure how to tell what I did wrong or if missing dlls or other settings. But does work ok just in SAFE mode. However I also get the Blue screen of death once in a while. Below is what I got when doing the "hijack scan" Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:09:06 PM, on 4/23/2013 Platform: Unknown Windows (WinNT 6.01.3505 SP1) MSIE: Internet Explorer v10.0 (10.00.9200.16537) Boot mode: Normal Running processes: C:\Program Files (x86)\ASUS\AI Suite II\AsRoutineController.exe C:\Program Files (x86)\ASUS\ASUS Instant On\AsInstantOn.exe C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe C:\Users\JIMMY\AppData\Local\Akamai\netsession_win.exe C:\Users\JIMMY\AppData\Roaming\SearchProtect\bin\cltmng.exe C:\Users\JIMMY\AppData\Local\Akamai\netsession_win.exe C:\UPS\WSTD\WSTDMessaging.exe C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe C:\Program Files\TRENDnet\TEW-641PC_TEW-643PI\WlanCU.exe C:\Program Files (x86)\ASUS\ASUS Easy Update\ALU.exe C:\Program Files (x86)\ASUS\AI Suite II\EPU\EPUHelp.exe C:\UPS\WSTD\UPSNA1Msgr.exe C:\Program Files (x86)\Nuance\PDF Viewer Plus\pdfPro5Hook.exe C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe C:\Program Files (x86)\ControlCent... Read more

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Just a general question:1. When doing a routine scan for viruses and malware, etc. (and just generally speaking), is it better to scan in safe mode or regular mode? 2. If you scan in safe mode, is there anything that wouldn't show up (that you could potentially miss) that *would* show up in regular mode? 3. Or is safe mode just better all around, and everything is covered (plus more) that you'd find with scanning in regular mode?(I'm referring to scanning with AVG A/V, AVG Anti-Spyware, SpyBot (old version), and Ad-Aware SE.)Thanks!

Answer:Better To Scan In Safe Mode Or Regular Mode For Virus/malware?

Safe Mode is a troubleshooting mode designed to start Windows with minimal drivers and running processes to diagnose problems with your computer. This means some of the programs that normally run when Windows starts will not run.The Windows operating system protects files when they are being accessed by an application or a program. Malware writers create programs that can insert itself and hide in these protected areas when the files are being used. Using "Safe Mode" reduces the number of modules requesting files to only the essentials to make your computer functional. This in turn reduces the number of hiding places for malware, making it easier to find and delete the offending files. Using your anti-virus and anti-malware tools, in "Safe Mode" also speeds up the scanning process. Read "Beginners Guides: Windows XP Safe Mode Explained" and "What is 'Safe Mode' used for and why?"

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I was shocked when I downloaded TFC.EXE and installed it on my computer AND installed it on my friends computer too from THIS we BOTH have the SAME problem. ha ha I boot to regular mode and nothing works. rightclick on taskbar and then click on taskmanager it stops. doubleclick on AOL or mirosoft update and the hourglass goes around forever. I tried to print something and the printer is gone.I cannot start adaware or avast. sometimes the taskbar loads but most of the time in does not. it is getting worse.. I hope you can help get this thing running.
windows xp home 32bit sp3 thanks again SAL

Answer:runs good in safe mode.nothing works in regular mode

Can you boot into Safe mode with Networking?You said that nothing works. Please offer more description, what does not work? Can you run or install apps?If you can get into safe mode with networking try a boot scan with Avast and post the results. (Make sure that Avast is up to date first)See here if you need help getting to Safe Mode.

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Hi all!

Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.

I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.

CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.

I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode

When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.

I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more

Answer:XP won't load in regular mode (black screen), but will in Safe Mode

Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?

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This is a follow up to

SweetTech just helped me clear out some malware and referred me to this forum when I ran into some interesting issues with Safe Mode:

1. I could not log into safe mode as administrator, it stalled at "getting personal settings". I am able to log on with as my regular user though.

2. In Safe Mode my C drive has 2 Gigs more of free space than in regular mode (is that normal? I though what's on the drive is on the drive no matter what mode I use...)

I have an HP Pavilion Laptop running WinXP SP3.

Many thanks for your input and advice!

Answer:Difference in disk space between Safe Mode and Regular Mode

In Safe Mode my C drive has 2 Gigs more of free space than in regular modeHow are you reading this , or from what program.I think this is only due to being in Safe Mode and in Safe mode you are not using all processes compared to Normal mode.Is the first item an issue for you, then you could have asked S /Tech during her help.Thank You -

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when i turn my computer on im not able to get on the internet, or access my networking in the control panel. If i go in to safemode with networking i can access the net no problem, just cant figure out why it runs super slow and i cant access the net in regular mode.

Answer:my internet is not working in regular mode only in safe mode

something is blocking in normal mode - it could be firewall/security suite

what firewall/security suite do you have ?

moved to networking forum

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I started getting BSOD's right after login after boot up. I get a number of different ones and occasionally some repeat. When I come up in safe mode (with and without networking) I can function as long as I don't do too much. I've drive tested my system drive and I also did a memory test. I've also not made any changes recently. If I do too much it will BSOD though. When I start copying files off my system drive to my storage array, I BSOD if I'm doing more than a couple gigs.

I can't seem to get a consistent BSOD. I've listed most of the ones below, I haven't caugh them all.

Any help is appreciated and thank you in advance.Memory Management with Stop 1a
Cache Manager with 0x34 I think
Stop with 0X24
Stop with a 0x7f
Page fault in non-paged area with a Win32k.sys
got 2 more new ones today
special pool detected memory corruption 0xC1
pfn_list_corrupt 0x4E
Going to add new dump in reply here in a bit.

Answer:Different BSOD's upon login in regular mode and in safe mode

Lots of crashes but they are not showing any probable cause.

Do these, as a test:

Free up the startup.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Stop nVidia automatic driver update:
Open nVidia control center.
Help> Updates. It will open the nVidia updates window.
Click the preferences tab.
Uncheck "Automatically check for updates"
Apply > OK.
If the crashes continue to occur after doing these, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.


If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode.... Read more

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My computer is a HP Probook 4710s running windows xp professional w/ SP3
When I started it up it was very slow, did not make the chiming welcome sound and none of the icons or taskbar came up.
I hit ctrl+alt+del and explorer.exe was there but clearly not doing anything.  Only 21 total processes were running.  I rebooted in safemode and all of my icons appeared.  I tried a system restore but it did not work.  I can reboot in safemode with networking but the following error message appears.  "Runtime Error!  Program  c:\ProgramFiles\Hewlett-Packard\IAM\Bin\AsGHost.exe    This application has requested to terminate in an unusual way. Please contact the applications support team for further infomation."  I had contacted microsoft's tech support who thought the problem might be a corrupted user profile, so we attempted to create a new one and copy the files over to it, but the copy never worked and would fail part way through saying, "cannot access files" and then stop.  So those profiles were deleted and now I'm back to not being able to boot up with just the plain old default ADMIN user.  I don't want to shut down my computer since I'm worried if I do, it will stop booting up in safe mode too.  It's done that before, it cycles through all the files and then hangs up for about 3 minutes and automatically reboots.  Any suggestions?

Answer:Can only boot in safe mode no icons in regular mode

Duplicate, I moved your earlier post to Am I Infected...please pursue that topic and do not start another topic on same issues.
This topic is closed to avoid confusion.

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# Version of IE (Internet Explorer) - Internet explorer 8
# Operating System - Windows XP service Pack 2
# What you have tried - Calling HP tech support and my ISP(Verizon FiOS) tech support.

# What the problem is - I CANT access websites like google or yahoo or anything with internet explorer even though my ISP is perfectly OK and everything is connected, and it says in network conncections i AM connected to the internet via highspeed LAN/Broadband. I noticed that when i turn my router on and off a message comes up and its says my IP has to be fixed or something. With the FiOS tech support they said i pinged everything fine and that i could go on google and yahoo via the command prompt but for some reason i couldn't in internet explorer. in my internet options i went to connections and i just ticked the auto detect under LAN settings and nothing else.

screen shot:

ALSO when i reboot in safe mode networking i dont even have to do anything it just automatically works in the browser and everythings fine except im in safe mode.

ALSO ALSO i think it somehow is windows media center version or something.. im not positive. when i open CCcleaner it tells me i have windows service pack 2. would media center affect this problem at all?

The HP tech guy said it was ... Read more

Answer:IE works in Safe Mode networking, but not regular mode.

did you try another browser to see if it is a browser issue or something else?

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hello. When It is startup up in regular mode I have to move fast, I got it to run sfc /scannow this morning. I tried to system restore but the only restore point is today.the calendar won't to last month. So thats out. still when I double click on a program or internet explorer the hourglas stays there forever. Any ideas would be great.. thanks SAL

Answer:works OK in safe mode but regular mode. nogood

well, thanks anyway. but too late. now I can't do anything in safe mode. There is CDP1 On bottom left of taskbar. When I try to do anything it says An access denied error was retured while attempting to change a service. And also now It says the operation could not be completed due to low memory or harddrive space. I have plenty of both. SAL

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No matter what option i pick in the safe mode list, the computer will not start. when i choose any of the safe modes, (safe mode, safe mode with networking etc) the computer displays a list of random commands (i dont understand any of it) and then restarts. If I try to Start Windows Normally, or use last settings that worked, it seems to start loading, and then restarts.

Any ideas?

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First i will describe the problem.My computer suddenly told me that it was infected with spyware, now i recognized it as a fake indicator because it kept trying to force me to download a certain "anti virus software" so i put 2 and 2 together and figure i had a virus. so I immediately used Avast! (my anti virus program) to run a full thorough scan of my system. It came up with multiple threats (it told me my startup/memory was infected and it was unsafe to continue using my computer) it recommended restarting and running scan on boot to delete threats. So i restart and i get a blue screen. Then the computer tries to restart and it just loops back into the blue screen every time.This is what i think the problem is. Something (virus/spyware/malware) is trying to boot up on startup. My computer is crashing because of this. The only way to delete is  to run a boot scan. but i cannot reboot in normal mode, only in safe mode. Avast requires a reboot to delete the files. (and yes ive tried manually delete the infested file it just reapears) (below is everything ive tried)Now heres what ive tried to do: - I started in smart mode. Ran avast there. it does the same, finds a threat asks me to reboot which brings me back to the blue screen. - I ran msconfig, disabled all startup things in the startup tab and then tried a success, (still got the blue screen)- so then in safemode i installed malwarebytes (recommended by a friend) and ran that, it found 20 thre... Read more

Answer:Computer Wont Start in Normal mode, only Safe Mode. Spyware infection. Help plz!

Use msconfig and enable all items in the startup tab.Please print these instructions as they will be needed later when Internet access is not available. Download SDFix by AndyManchesta and save it to your desktop. using this tool, you must use the Administrator's account or an account with Administrative rightsDouble click SDFix.exe and it will extract the files to %systemdrive%(this is the drive that contains the Windows Directory, typically C:\SDFix).DO NOT use it just yet..Reboot your computer in Safe Mode using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". Open the SDFix folder and double click RunThis.bat to start the script.Type Y to begin the cleanup process.It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.Press any Key and it will restart the PC.When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.Copy and paste the contents of the results file Report.txt in your ... Read more

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Hi guys. I have a Sony vaio model number: vpcee23fx. Ever since last week my computer freezes after start up. Like I turn it on, it gets past all the boot up animations and what not and everything works perfect. Then like 5 minutes later it completely freezes I can't move my mouse or push any keys. Nothing works and I have to manually shut it down by holding the power button. It works perfect in safe mode. It never freezes and I'm free to use it how ever long I want. But not in normal mode, nope. Just freezes. Please help I need my computer for school work :(.. Ps. I I'm a nooby when it comes to computers

Answer:Computer freezes few minutes after start up in normal mode but not in safe mode HELP

Hello EyyJayy & welcome to TSF

Perform a Clean Boot & see if the problem persists.

Post back.

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HP pavillion dv6000windows vistaok. so a few weeks ago my computer wouldnt  start in normal mode, only in safe mode. it is still under warranty so i called and sent in my laptop to get fixed. I get it back and they say they had to replace a "board".  it worked for about 4 days and then started doing the same problem.  It starts and gets to a loading screen with a timer bar and then the screen goes black and then the screen turns off. so i call the warranty place again and they tell me to do a system restore.  this worked for about 2-3 weeks and now its doing the same thing as before.  i tried doing a system restore again and it still doesnt work.  so now im clueless, cityassure sucks and will do anything to keep from replacing my laptop. so now im looking for help elsewhere.  if any one could give me some advice or help that would be great.

Answer:My computer wont start in normal mode, but does in safe mode... help

Demand a replacement and let them know you're a Member of a PC Forum with almost 50,000 +  Members ...You may want to hint you have also retained Counsel.

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when i choose any mode it just restarts itself after loading the drivers.mine is a TOSHIBA SATELLITE WITH ONE GB RAM.can anyone slove this problem.mine windws is xp but was working rightly but next time when i restarted this problem occured.PLEASE HELP!.THANKS IN ADVANCE.

Answer:my computer wont start in any mode ...including safe,mode...

Remove memory / ram sticks & clean the contacts. Laptop Memory Logon Screen Does not Appear and the Computer Continuously Restarts Startup Screen Is Briefly Displayed, Computer Restarts Repeatedly

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when i boot my laptop in safe mode my internet speed is high but when i boot in regular mode its low im wondering if anyone can help me with stopping the right programs for regular mode so my internet speed is high like it is in safe mode

Answer:booting in safe mode and regular mode

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My mother and I share a network, and both own Compaq Presarios from the dark ages . She is running XP and I'm running 98. I caught a virus (pretty sure it's Virtumonde) and I'm taking steps to deal with it. This is not about my problem... unless it's her problem, too.

She recently bought a laptop (which runs Vista) and is networked into the same system. For this laptop, she purchased ESET NOD32 Antivirus4. When she heard about my problem, she thought that it might be a good idea to install this same program to her PC before I reattached to the network to fix my problem. So we did that. Unfortunately, we didn't heed the extremely mild warning that there "may be conflicts" with the McAfee already on her system, and neglected to uninstall it.

As soon as I was finished with the uninstall, I attempted to enter the Add/Remove Programs menu to remove McAfee. It told me to wait while it populated the list, and ten minutes later, I gave up. The computer had frozen, so I did a hard shut down... and have not been able to do anything since!

We can restart it, sure, but it freezes somewhere between the time it launches McAfee and the time it launches Eset - any attempts to do anything either fail or cause the freeze. We of course tried booting in safe mode, but cannot get the options screen (we tried the tapping and holding methods for both F8 and F5).

Incidentally, her computer's symptoms do not resemble mine in the slightest.

So here are my que... Read more

Answer:No safe mode, regular mode crashes

As soon as I was finished with the uninstall, I attempted to enter the Add/Remove Programs menu to remove McAfee.Do you mean "As soon as I was finished with the installation, I attempted to enter the Add/Remove Programs menu to remove McAfee." ?-----------Safe Mode: After you press the ON button, start tapping the F8 key ... and keep tapping .... until you are presented with the "Windows Advanced Options Menu". Try that please.Try F10 if no luck with F8.

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why?!?!? i tryed a lot of stuff but nothing ever works

Answer:why can i go on the internet in safe mode but not in regular mode?!?!?!?

You might be experiencing a sever infection or a system corruption ( the files that dont run in safe mode but real mode might have been corrupted such as drivers ) but these are all assumptions right now. Please get into safe mode with networking. Click on greyknights link below and follow the instructions for a malware clean-up. Get a hjt log and post it under hjt log help forum. Lets see what happens. Let us know.


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We had a power outage recently and even though the backup kicked in, our MS Outlook 07 (running on XP Pro) will only open in Safe Mode with limited features. When I reboot, I get an error message saying Outlook wasn't closed properly. It will not load at all unless I click on the offer to operate in safe mode. How do I get the system to function normally in regular mode with full features again? I'd appreciate any how-to help anyone can provide. THANKS!

Answer:Outlook 07 Safe Mode vs Regular Mode

Reinstall. It has been too badly damaged. Your settings have been preserved as has your mail, in most cases... but it is still wise to use Outlook recovery software (see and others) before you perform the reinstall... your files in process at the time of the failure are likely lost.

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Hi i have been having problems with my 5 year old computer for maybe 6 months, and I have some serious problems with it. One problem is, when the computer started up, it makes this click noise, like someone pushing a button. Me being a complete amatuer, ignored it until finally it totally effed up my computer. My computer wont go into windows xp, it wont even go to safe mode. I can only go to the system restore screen, and i cant even restore my computer since it says " cannot format user portion !" Any help?

I already have all my info stored on a network, so i dont mind like wiping it totally clean, I really just want to delete some stuff on there. (some games and some programs, cuz of serials) please help^^

Answer:No safe mode, No regular

That clicking noise is probably a sign your hard drive took a dive, along with your symptoms, and you need a new one.

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Last week my home computer got a virus - PRO ANTI VIRUS 2009. I panicked and shut down my computer. When I got to the office, I searched on how to remove it and was advise to download MALWAREBYTES and run it on safe mode. I did that and run the program on my home computer three times. The last run showed 0 infection. Thinking that I now have a virus free computer, I tried to run it on Normal Mode. But my home computer won't open on Normal Mode!!! I tried pressing F8 and running everything from Safe Mode with Networking, Normal Mode, even system restore, etc.

Oh I also tried to run the system restore disk and just start from scratch, but my computer says it cannot be run on Safe Mode.

Please help as I think it will be expensive to bring to a technician...unless I really have no choice!

Answer:Computer does not start in Normal Mode, Only in Safe Mode


Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.When done, DDS will open two (2) logs: DDS.txt

Save both reports to your desktop. Post them back to your topic.

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Hi all,

We were recently having issues with the new versions of Silverlight. My girlfriend tried to download an older version. Apparently the sight she tried to download it from was rogue. I tried to uninstall it (Silverlight) without success. I thought if I went into safe mode, I might be able to get rid of it that way. However, I was not able to boot into safe mode. The computer just went to black screen. I was able to reboot in normal mode by turning off the computer and restarting so I went into msconfig and checked the system boot box in an effort to force reboot in safe mode. Now it wont boot in normal or safe mode. (black screen) If i could uncheck the system boot box, the computer would not be trying to boot into safe mode, so it seems Iím stuck there. Any thoughts?

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Whenever I try to boot into xp, one of two things happens.
I try to boot into normal mode or last known good config, and it goes to the login screen, I click on my account, it shows just the desktop, no icons, just the wallpaper, and then goes back to the login screen.
This repeats everytime I click on my account login.

When I try to boot it into safe mode, it flashes something about realtek boot and asks me to hit shift and some other variety of keys but then it disappears as soon as I have a chance to fully read it, it just loops back to the mode select screen, I don't even get to the login screen.

What should I do?

Answer:can't boot into regular or safe mode

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Relevance 74.21%

I think I may be infected or something. My computer won't open in regular mode, it's eventually goes to a black screen. However I can open in Safe Mode. Any ideas if this is an infection or just a malfunction with the lap top?

Answer:Won't let me open regular way, only in Safe Mode

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click mbam-setup- and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to t... Read more

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Relevance 74.21%

I purchased aan estimating program that runs in safe mode but NOT in regular mode. What gives??

Answer:runs in safe mode but not in regular

Why not send it back?See event logs for clues. 1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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I woke up and my monitor wasn't working

on the screen, it'll just show "digital" for a few seconds, then switch to "analog" and it'll continue to switch back and forth. I tried powering the monitor on and off, and restarting the computer. no luck.

however, if I go into safemode, everything works just fine.

it's a Samsung Syncmaster 910t. any help would really be appreciated

Answer:lcd works in safe mode, not regular. help !

in safe mode windows uses a vga driver - maybe you have a problem with the video driver.
have you checked the device manager in safe mode.
you may want to try updating the driver - and/or display driver

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Relevance 73.39%

Computer: almost 7-years-old; 2-year-old hard drive, running XP Home.

Everything seemed to be fine and then ...
A message came up saying there was a Service Pack 2 installation available. I clicked on the message and let it download while I left the house. I get back and the computer has a message on it saying it needs to reboot. I let it reboot and now it won't start.

The machine goes from the black background window that says Microsoft XP to the blue background window with a drawing of some electronic part and back to the back window over and over again.

When I push F8, I get the expected window, BUT it won't let me start in any of the safe modes and won't start using any of the other commands listed. Sometimes, it runs through a list that appears to have something to do with the hard drive. I only remember part of it. I believe the list includes "disk 0; partition 1; and a bunch of other stuff on each line.

I've tried starting and restarting with the Windows XP in the CD drive. I've tried shutting down the computer and leaving it alone for an hour then starting it again with and without the XP disk in the drive.

Any other ideas? (please note that I am not a computer geek by any stretch of the imagination!)

Answer:Computer won't start in safe mode or any mode

Reboot, tapping the F8 key to go to the advanced boot options.

Choose 'safe mode'

If this boots go to start>controlpanel>add/remove programs (tick the updates box)
remove the sp2 update

If it doesn't boot

Choose 'lastknown good configuration'

press enter

If this does not work you are in for a reinstallation of Windows.

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I can't start up my computer in any mode ,not even safe mode. Is there anything I can do besides reinstall windows? I checked in BIOS and it said primary and secondary ide slave not detected how do I fix this problem?

Answer:I can't start up my computer in any mode, not even safe mode.

Did you check the cable connections inside your computer?

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Relevance 73.39%

Hey guys,

I know this has been outplayed over and over again but I was hoping someone could help me in my particular case. I have just updated to Windows 7 Ultimate 64bit this morning, and now I am having issues connecting to the internet. Actually it seems to connect fine (opens Windows Messenger and everything) but says Page Cannot Be Displayed if I try and open something in Internet Explorer. I searched a few forums and found that I should try it in Safe Mode and voila it worked. The other forums stated that that usually means that I have some 3rd party software blocking my connection...but how do I find out which one it is?

Answer:Internet working in safe mode but not in regular

Try this

If it works we can find the cause, if it does not its a driver

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

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Relevance 73.39%

I have been having the same problem I think. Using wireless I can connect in safe mode but not regular. When I try to connect it say's page cannot be displayed. It shows the internet is connected but it will not connect. I am able to connect to my wireless network with my phone and it works fine. Toshiba said since the laptop connects in safe mode that there is a program blocking the connection and that program needs to be found. I did not want to pay them $100 for a 1 time fix. So here I am. the above post sounds similar to what I am experiencing. does it sound like the above fix would work for this issue.

Answer:Using wireless I can connect in safe mode but not regular.

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

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i am only able to login to safe mode with command prompt as administrator and it took forever at the loaded stuff screen then it only popped up cmd and the desktop background so i had to try to open a file so i could get to the windows does not recognize this program then i went to browse then the taskbar popped up with the desktop icons
i currently dont have any system restores as i tried to restore once this worked
and i dont have a windows xp cd but i have a key
and i dont have recovery console installed

Answer:cannot login to any accounts normally or in regular safe mode

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I've gotten various errors such as "machine check exception" and "uncorrectable hardware error" and 0X0000009C as well as 0X00000005 and 0X00000124 and others. I tried reseating the ram and cleaned dust from the motherboard and heat sink in case there was any overheating and now I can't even get anything to show up on the monitor at all (and I did check the monitor connections)

Any ideas would be appreciated, thanks !

Tags: windows vista, vistax64, tai game, doc truyen ngan

Answer:Vista can not boot in either regular or safe mode

I think this should explain what the error means-

Not much help in regards to which component it is. If you could see the POST, that would be helpful.

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I can't access some websites on safe mode & normal mode.I tried accessing it through my moms laptop it goes through but Nod32 says it's a harmful program. But on mine it just says page load error BUT I can visit it through proxy.It's not my dns though I don't think it is.What else can be the cause of this?Can someone help me?

Answer:*HELP* Can't Access Some Websites On Safe Mode & Regular

Oh btw, I use windows vista 32 bit i think and firefox 3 & ie7

please can someone help me. i need this urgent.

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The BSOD states:
A problem has been detected and windows has been shut down to prevent damage to your computer.
Tech Info:
STOP: 0x0000007B (0xF789E524, 0xC0000034, 0x00000000, 0x00000000)

I had a number of infections that spybot and malwaybytes found and fixed, McAfee didn't find anything. I kept looking around for some of my same issues that still persisted, all files hidden, administrator tools empty, cannot run a system restore. I came across your forum that referenced one of my issues and I downloaded combofix, ran it and while it was running the BSOD came up. I tried to reboot in safe mode but still receive BSOD.

At this moment I am runnig ckdsk /r from the recovery console.

I orginally posted in malware forum but I think I need to resolve the boot issue before I can address any malware issues, is that correct?

Any help would be greatly appreciated.


Answer:BSOD cannot boot in regular or safe mode

If the chkdsk doesn't help which it might.

7B is often associated with SATA drivers. If you can find your SATA configuration in BIOS, it might be worth a try to set it to ATA or IDE emulation.

If you give the model of computer or motherboard we might be able to figure out where the setting would be in BIOS. Usually it is under Drives or something like that.

I'm not sure that the setting switch on a running OS will help but it couldn't hurt to give it a quick try.

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Relevance 72.57%

Hello all,

My wife's laptop (which is running Windows XP service pack 2) recently got hit with super anti virus pro. I ran malware bytes on the computer and on restart the computer would hang on a black screen with the cursor. I restarted in safe mode and was able to get back into normal mode after I used msconfig to disable all the programs that were running on startup. After re-starting I was able to log in, in normal mode. I also used msconfig and changed the startup selection to diagnostic startup.

Now windows explorer wasn't running, so I restarted in safe mode. Windows explorer won't run now in safe mode either. I restarted one last time in safe mode with command prompt. The command prompt works and when I tried to use that to run explorer.exe it came up for a second under windows task manager and immediately closed. I'm pretty much at a loss of what to do now.

Answer:Windows Explorer neither loads in regular or safe mode

<<I also used msconfig and changed the startup selection to diagnostic startup.>>Did you ever take the system out of diagnostic startup mode, using MSCONFIG?

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This is baffling me to no end. I can boot up fine in safe mode, and with networking. But I still manage to get a BSOD not too long into the session. I managed to capture a video of it and in the Technical information of the blue screen it said "STOP: 0X0000007E (0XC0000005, 0X81CB6169, 0X807F09BC, 0X807F05AO)", not sure if that's of any use... I've also uploaded the minidump file if you can use that information.

The other issue is the OS doesn't load at all in normal boot. It'll show the windows logo animation screen, then go black, and do nothing until I hit the power button. These problems started arising not long after I installed W7 onto the computer (acer aspire, amd athlon 3800+ CPU, installed a dedicated nvidia 9700 gt card overtop of the dedicated one (the problem was there still before that), 1.5 gig of ram).

If anyone could please help me with this it'd be greatly appreciated, thanks.

Answer:BSOD on Safe mode - No load on Regular boot

Try this:

Startup Repair
Note: You may need to do startup repair 3 to 4 times.

System Repair Disc - Create
System Recovery Options
Repair Install

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Relevance 72.57%

This is baffling me to no end. I can boot up fine in safe mode, and with networking. But I still manage to get a BSOD not too long into the session. I managed to capture a video of it and in the Technical information of the blue screen it said "STOP: 0X0000007E (0XC0000005, 0X81CB6169, 0X807F09BC, 0X807F05AO)", not sure if that's of any use... I've also uploaded the minidump file if you can use that information.

The other issue is the OS doesn't load at all in normal boot. It'll show the windows logo animation screen, then go black, and do nothing until I hit the power button. These problems started arising not long after I installed W7 onto the computer (acer aspire, amd athlon 3800+ CPU, installed a dedicated nvidia 9700 gt card overtop of the dedicated one (the problem was there still before that), 1.5 gig of ram).

If anyone could please help me with this it'd be greatly appreciated, thanks.

Answer:BSOD on Safe mode - No load on Regular boot

10 memory dumps - 6 different STOP errors, 5 different drivers blamed

I would suspect that there's a compatibility or a hardware issue here.
The most likely problem is with your wireless USB adapter as the driver is dated from 2006.

Please uninstall the software for your wireless USB adapter and see if that stops the BSOD's. If so, then either download the latest, Win7 driver for the USB adapter or (if there isn't a Win7 driver) purchase a new adapter. I'd suggest a PCI/PCIe adapter that plugs into your motherboard (rather than a USB adapter) as they have less problems than the USB one's.

Summary of the BSOD's:


Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 21:13:01.352 2010 (GMT-4)
System Uptime: 0 days 0:01:43.052
BugCheck A, {5d42a941, 2, 1, 8287e028}
Probably caused by : ntkrpamp.exe ( nt!KiTryUnwaitThread+46 )
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 18:58:32.420 2010 (GMT-4)
System Uptime: 0 days 0:01:08.920
PROCESS_NAME: iexplore.exe
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 18:56:48.967 2010 (GMT-4)
System Uptime: 0 days 0:04:23.666
BugCheck A, {76bcd2e9, 2, 1, 82c1e839}
Probably cause... Read more

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Relevance 72.57%


After reading some of the more recent posts, it seems I may have a problem similar to the following post "871963-browser-hijacked-keeps-redirecting." I think I was infected about 4 days ago. One night I received an error when logging off my laptop, I think I hit end program so it would shut down, the next day when I turned my laptop on I noticed the problem.

My symptoms include:

-Blue Screen when trying to boot to Safe mode - STOP: 0x0000007E (0xC0000005, 0x80537009, 0xF7AEA508, 0xF7AEA204)
-Windows Media Center not working... when you double click, it does show an instance running in processes, it just doesn't ever open.
-Initially, I was getting redirects in firefox when using google or bing. Now I am getting tabs that randomly open of their own accord.

I too have CA security installed... have always been less than impressed with it's ability to detect and block anything. That's keep the free version of malwarebytes on my computer for backup. However, the current piece of malware infecting my computer has been illusive. In attempt to detect it, I have run the following:

1) CA (of course)
2) malwarebytes - I have a log
3) avira (online CD and rescue CD w/o update)
4) kaspersky (rescue CD w/o update) - free online scan is currently down - I have a log of rescue cd
5) bitdefender & chkrootkit (online quickscan and rescue CD w/o update)
6) trendmicro housecall (online)
7) superantispyware - I have a log
8) GMER - I have a log

Please fi... Read more

Answer:Firefox hijacked, Safe mode won't load but regular will

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hello, my computer's screen froze the other day and now when I turn it on again it tells me that it didn't shut down properly. Gives me the options of continuing on safe or regular mode. What should I do?? how do I get it back to normal?

Answer:safe mode or regular mode??

Boot to Safe Mode, then shut down normally, then boot to normal mode.
While in Safe Mode you can attempt to troubleshoot the issue, and in Safe Mode with Networking you can even update your drivers (such as your video drivers).

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In the last couple weeks, this computer (running Vista) started doing weird things. Icons in the toolbar started to disappear, it slowed down and the screen resolution would change on its own. A couple days ago I got a blue screen which said something about "windows needs to close down to prevent further damage." Now it will only start in safe mode. I read the post on what to do first. I think I got through everything except when I tried to remove all old instances of Java, I got the message "the windows installer service could not be accessed. This can occur if the installer is not correctly installed. contact your support personal for assistance." My wife mostly uses this computer for word processing and she was still doing that in safe mode putting up with the screen resolution, but now it won't allow her to save documents. When she selects "Save as..." no window pops up. She's using Open Office. Anyway, any help would be greatly appreciated. Thanks!

Answer:Help! Computer will only start in safe mode!!

Hi there, and welcome.

I think I got through everything except when I tried to remove all old instances of Java...Click to expand...

Then please attach what logs you have.

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so bear with me i am def a comp novice. Basically my dell desktop running XP will only boot up in one of the safe modes which obviously m on safe networking right now. ive tried boot normally and last config, as well as system restore to no avail. Ive been doing alot of research and ive tried getting rid of alot of startups and serivices besides thing that looked important. i have trend micro which hasnt found anything, though not sure if it matters but but my trend window looks and acts diff in safe mode. Im also currently running malwarebytes full scan. Now a month or 2 before this first started happening i started getting the system voltage low message which from what i understand is the BIOS battery? though dont know if that has anything to do with it. Then this problem started and i couldnt boot normally for a couple weeks until one day it just started wrking, a week later it stopped again and i started to get low virtual memory messages, and now its been about a week or two since it has except for a few nights ago when messing with the startup and services i restarted and it worked for the rest of the night. However, the next day back to safe mode again. Last night i researched a bunch of services like ctmon and others and disabled them and i got my comp running at 100% but today its sluggish again like nothing happened. SO i dont know if there is something ive missed or maybe the system voltage or virtual memory could be causing my problem, or is it possible that my tr... Read more

Answer:I can only start my computer in safe mode... need help!

It sounds like you might have multiple problems. I'll tackle one of them.

You need to replace the CMOS battery of your MB with a new one.

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My computer has crashed and I get a blue screen that says:

"A problem has been detected and windows has been shut to prevent
to your computer
If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

"Check to be sure you have adequate disk space. If a driver is
identified in the stop message, disable the driver or check
with the manufacturer for driver updates. Try changing video

"Check with your hardware vendor for any BIOS updates. Disable
BIOS memory options such as caching or shadowing. If you need
to use Safe Mode to remove or disable components, restart your
computer, press F8 to select advanced startup options, and then
select Safe Mode.

Technical information:
*** STOP: 0x0000008E (0x0000005, 0x85733FD1, 0x8CDC4600, 0x00000000)

Collecting data for crash dump ...
Initializing disk for crash dump ...
Begininning dump of physical memory.
Dumping physical memory to disk: "

Then it starts a count and when it gets to 100 (quite quickly) it crashes again and this just keeps on repeating.

What, if anything, can I do?

Answer:Help, please! Computer won't start even in safe mode

Unfortunately these errors are pretty difficult to troubleshoot as you PC is basically throwing its toys out the pram and saying "IM BROKE BUT IM NOT GOING TO TELL YOU WHY!!!!!"

There are a few common problems though. I am at work and dont have time to formulate a full reply but try to think of any new hardware/software that you have installed lately.

Also remove all your peripherals. Anything that plugs into USB... External Hard disks, WIFI, printer and see if it boots. then plug them back in one at a time until it fails and you may have identified the problem.

Speak later.

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I have a computer with windows XP that will no longer "start normally..."

When I shut it down, it brings up five options:

Start in Safe Mode,
Start in Safe Mode with MS Config (IIRC),
Start in Safe Mode with Networking,
Use last know settings that worked, or
Start Normally

And basically, it will no longer start normally, it will only start in one of the safe modes. When it does, it brings up a box that asks if I would like to run System Restore, but if I do, it will only go so far. I can get to where I would like to choose the date to restore it to, then when I click "Next" it does nothing.

I really hope I can get this fixed as I have a lot of pictures and files that I would like to get off of the computer. The computer this is happening to is the newest one I have and I guess that's why I never really worried about this happening, but if someone could please help me that would be great!!

Also, I have a few anti-spyware programs on the computer, but if I bring them up to find anything, it says something about the "hard delete disabled" or something like that - I don't remember. But I do remember it found some backdoor.tdss.something files on there, I don't know if that would have anything to do with it. I just know it was have a lot of problems with spyware/ads popping up trying to get me to download this antivirus crap.
Thanks, Gary

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Okay my computer was running fine last night and this morning when I turned it on it just sat there with the black mircrosoft sceen and would not open up the blue screen with users on it. It would also not shut down either. I did manual turn it off and when the screen came up I opened it in safe mode. Which it will run on, but I did try and restart it and it froze again on the black screen. Anyone have any advice or know whats causing this? And anything I can do to fix the problem? We just go a new hard drive about a year ago, so I hope thats not it... Thanks for any help out there!!!!

Answer:computer will only start up in safe mode

Could you post in your computer's specs. Hardware and software..  Have you installed something?

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Hi everyone,

I'm new to this site. I'm having a problem with my computer in that it won't start in Safe mode. I'm running windows XP home edition. If anyone has any suggestions could you please help me. Thank you.

Answer:Computer won't start in Safe mode, HELP!!! Please.

what does the computer do when you try to boot up?

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I have a Sony Vaio laptop that just recently seized up. When I try the normal start, I can get to the Vista Windows logo and welcome screen but then the screen and the computer freezes up with this long annoying tone that will not stop. The screen looks disjointed when it freezes up. Thus I am forced to restart the computer. Sometimes it automatically restarts by itself but ends up doing the same thing again. I have tried the option of restarting the computer using the last known good configuration...... The computer goes through all of the stages of verifying the files and tries to restart but it ends in the same result as the normal start.

I have also tried to put it in safe mode. The computer gets to my desktop, but then after about 10 seconds (usually when I start seeing the vista help menu appear) it stops and a blue screen with white writing appears. It goes by too quick to get all of the information but I think it said it was doing a physical memory dump. Then it reverts back to the Windows error recovery menu. My friend told me that when I am in safe mode to pull up the program files, then accessories, then system tools, the system restore. Unfortunately, there is not enough time to do so in 10 seconds before the blue screen pops up.

I also cannot seem to find my Vista system restore disk .

I am not computer savy so any help in this matter would be very much appreciated


Answer:Cant seem to start my computer even in Safe Mode

Could be several issues. I would first assume either Vista has corrupted system files or you have a virus/malware problem.

If you can't locate a recovery disk you may want to take it to a shop to avoid further damage.

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Okay, my computer recently said that spyware was on the computer. Shortly after that, the computer displayed a blue screen saying if this is the first time you have seen this screen restart and remove new hardware to computer. So I restarted...bluescreen again. Then I restarted went into safemode with networking and downloaded a free spyware application on the web. The application asked me to restart the computer. I restarted and not only did I net get into the computer at all now I can't get into safe mode. Please let me know what I should do?



Answer:My computer will not start in safe mode please help!!

srry posted in wrong area

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My son is 9 and uses this computer. I've kept spyware dr on it, so I don't know how this got so bad.
I walk up to my son on the computer and some unknown program is telling me there are like 6 or 7 trojans on there. Program won't stop so I freak and restart the computer.. Security programs won't open at all.
Somehow - whatever it is - seemed to have disabled all access to security. Spyware doctor SHOULD have been on, but it wasn't. I tried to open SD and avira and it did nothing. Same with spybot.

so I reboot again and black screen. Even safe mode is a black screen.

A friend suggested AVG rescue cd - so I burned it on my laptop and finally got it to work on the infected PC. (Runs XP). It found about 7 total viruses. 4 trojans and 3 "lop"? The avg page suggested renaming these - I did and they disappeared completely. No sign of any infection - but I didn't delete so I knew they were still in there.
So I restarted the rescue again and rescanned. At last count there were upwards of 10 trojans and almost that many other.
I am afraid to just delete these since it is something that has my whole system fried and may delete something important.
Is there any hope?

Any advice will be so greatly appreciated. I will finish this scan and await response before doing anything else.

Answer:computer will not start, not evn in safe mode

Hello, melmar98

You must provide the requested logs for us to help you.

To ease your concerns of "AVG deleting something important" - for now, only quarantine them and then follow these instructions:

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

[*]Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drive... Read more

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Well, I recently purchased a used/refurbished computer from e-bay, which came with Windows XP installed, but did not include the disks. I had purchased Norton and had a trojan security threat which could not be removed automactically - it had to be done manually. I followed Norton's instructions which told me to * Turn off System Restore *Stop and Disable Services associated with the problem (which it gave no detail on how to figure out which services were affected by the trojan) *Then Restart the computer & run another Norton scan *and finally to go into the Registry and remove the registry keys that they had listed on the help page for that particular virus. I stopped and disabled some of the services, although I wasn't sure if I was stopping the correct ones, and restarted the computer. When I got into my windows a message appeared from Norton saying that it could not locate the program and to restart the computer. I restarted once again, and this time when I got in to Windows, I received the same error message from Norton and then noticed that I had no start/menu toolbar at the bottom of my screen, and therefore could not use my start menu or command prompt. I tried to go back to the services menu and start and enable the services that I had disabled, but when I opened it, there were no options in the "expanded" menu, just a blank space where they used to be. So I restarted once again, and I tried to use this program from Spotmau that I just bought fo... Read more

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Hi all,
Fore some reason, my computer cannot start.
I can see the progress bar, but after that, my computer restarts.
This is a problem that I had before. It will restart over and over again.
Once, for no reasons, it manage to finally start.
Yesterday, I did a normal restart, but here goes the same old problem... it cant start.
I can start it in safe mode and thats it...
Anybody have an answer for me?

Answer:Computer can only start in safe mode...

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I can't get my computer to load after I see the pentium 4 logo, all it does is go to the blank screen with a flashing curser in the upper left hand corner. I tried going into safe mode but it won't do that either. What can be the problem hardware or a virus, and I do have Norton?

Answer:I can't get my computer to start in safe mode

Your choice as to which. Hardware or software needs to be worked on. Try memtest first then maybe consider repair from booted xp disk.1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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I know there are a few threads on this already but each one is a bit different and most of them are depending on what some system files include.

I'm using windows vista and a few months ago I was getting a blue screen with a driver problem, I was able to bypass it by using a usb thumb stick. (just plugging it in before start up). it worked fine. but my computer shut off one day without warning and when ever I start it up in normal mode it showed the loading bar then a black screen and I hear the start up tones but the screen stays black. I can start it up in safe mode and I have ran a few virus scans and cleaned the system but with no help. I don't know entirely how to get the system files to show you for help either. I would just pull all the programs off that I need and redownload the operating system but I don't have the disc anymore. Can anybody walk me through a way to fix my computer?

Answer:Computer will only start in safe mode

I am at the moment performing malware removal just incase it is the problem

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Ok, here goes. My computer, when started up in normal mode, just goes to a blank red icons, no nothing!! The only way you can get anything to work in normal mode is by way of the task manager. In safe mode, however, I have access to everything except for sound. I have gone through the Microsoft website and ran all of the virus tests and scans. They say they find things and that they have removed them, but after restarting, it's the same old thing!! I'm pretty sure it's some sort of virus, but have no idea what to do.....someone please help this computer illiterate girl!!!

Answer:My computer won't start unless in safe mode!!

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Hi all sorry if this seems so trivial to the wize and informative people on this forum but can anybody tell me how to start my pc in safe mobe i tried going through the bios settings but not much joy and didn't want to dig myself a hole as i am not too sure as to what i am doing in there.Fujitsu Siemens scaleo pXp sp2Any other details required let me know and i will try to find out.T.I.A.Koochy

Answer:How do i start my computer in safe mode

click here

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I just bought a used sony pcg-k23 curreuntly running windows xp home edition. I have only had the laptop no longer then a week. When i left home yesterday my computer was working perfectly fine. I left my nine year old brother watching youtube videos and when i get home it was all jacked up. The screen was froze when i restarted it. I keep restarting the computer and every time it keeps getting stuck on the microsoft load up page. Then when i restart it it takes me to safe mode and says that there is new hardware that does not allow the computer to run as is. I tryed going on the command prompt and checking the disk, i also tryed restoring the computer to an earlier date. Can you pleaseeeeeee help me out?????????? thanks

Answer:Computer will only start-up on safe-mode

do a factory restore if you can. if there is not one built in the let me know.Tandem SupportTandem Web Design

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Very basic question I know.
I want to run the Avast uninstaller program and directions say to start computer in safe mode.
Thank you!
XP pro SP3     Mod Edit:  Corrected typo - Hamluis.
Zonalarm free

Answer:How do I start my computer in safe mode?

typo in prior post. I have XP pro SP3 

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the computer will recognize F2 and F12 on startup

Answer:computer will not start in safe mode using F8

Not all computers use the same keys to go into setup, safe mode, or ask for a boot order.What brand of computer do you have?

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My other computer, which is not hooked to the internet, will not load up unless it is in Safe Mode. It is Win98 and I get a black screen which reads:
While initializing device TEEFER: Invalid VxD dynamic link call to device number 28 service 800A. Your Windows configuration is invalid. Run the Windows setup program again to correct this problem.
At some point while trying to troubleshoot, it told me to run the Win98 Second Edition cdrom. I am unable to run anything in the D drive. In Safe Mode, the D drive doesn't even appear in "My Computer".
Any suggestions????

Answer:Help! Cannot start computer unless in safe mode

When it says to run the cdrom it normally wants you to boot to it on the initial start up. If you do you can try to run the repair option. It has been awhile since I used Win98 so someone else would have to walk you through the process of running a repair using it.

Sorry I am not more help here.

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I've been trying to fix my parents' laptop for the past hour and I am completely lost.
They have a Toshiba Satellite L655-S5059 with Windows 7.
Basically, the computer froze up on them. They manually shut it off (holding down the power button) and it would not restart. Starting Windows normally would only get them as far as the "Starting Windows" screen. 
The "repair your computer" option doesn't fare much better, as I get as far as a black screen with a cursor visible before it freezes again. Starting it in safe mode produces a similar result.
Unfortunately, I don't have a recovery disk to work with. Is there any way that I can fix this?

Answer:Computer won't start, even in safe mode

Recovery disk is the next step....
download an install disk from
this link
and use as a repair disk.

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My computer will only start in safe mode. I have ran avast, avg, spybot s&d, and Ad-Aware. I have also tried system restore. When I turn on my computer in regular mode it just goes black. Please help me. I have tried everything imaginable.

Answer:Computer will only start in safe mode

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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My laptop is not working at all
It's a Dell with windows xp

When you switch it on, the start button doesn't work, and neither do any of the desktop icons

Only the task manager works nothing else.

And also, how do you start a computer in safe mode? And will that help?

Answer:How do you start computer in safe mode...?

when booting up tap the f8 key repeatedly select safe mode, when you get to desktop run an anti virus scan and then try doing a system restore. I hope this is what you meant.

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my laptop starts in safe mode, it used to start normally before I ran MSCONFIG. How do I return to normal mode?

Answer:why does my computer start in safe mode?

open msconfig, go to boot tab and uncheck all boot options.i hate computers!but cant help myself....

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I think my computer is affected by malware as it has become slow and I would like to run a malware program to remove the malware in safe mode but my computer will not start up in safe mode. I press F8 and select safe mode and it stops loading at the point where I get this line..


Since it stops loading, I have to switch off power and start the computer again not in safe mode. I ran a malware program (mbam) while the computer was running normally but it didn't do much good. It found about 700 threats, which suggests my computer is riddled. I deleted all of them but I still think there may be many more and would like to do a safe mode scan if possible. Can anyone help??

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Hello Microbell,
I have had to start a new thread as I can't find my old one ("How to remove
SpywareStrike from my computer").
I am trying to follow the instructions you gave me for eradicating the spyware
on my computer, but I cannot get my computer to start in Safe mode. I have tried everything ;ie pressing F8 after the beep ,the computer ignores me and continues to start up Windows ; pressing DEL after the beep;which gives me Bios stuff but nothing about safe mode.
Can I perform the tasks without the computer being in safe mode?

Answer:I can't start my computer in safe mode.

Your previous log is located here >

Here's a utility to help you get into Safe Mode.
Download BootSafe and save it to your Desktop. This tool will help you get to Safe Mode

Double click the BootSafe icon to start the program.Select "Safe Mode - Minimal".
Click the Reboot button
When you have completed your tasks, simply run BootSafe again and select the Normal Restart option and click the Reboot button and your computer will reboot in Normal Mode.

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computer keeps rebooting bsod i am just about computer stupid person that built this is no longer avaialible any help would work wonders thanx. finished reading insructions thank you agian

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My laptop had been slowing down, so I tried to restart it

It took a little longer than normal for it to shut down, and then when it tried starting back up, it froze

After a few mins, I gave up hope and held down the power button to turn it off. I then tried to start it back up

This time, I was told that the system failed to start last time and was offered a chance to start in safe mode. I went ahead and opted for the normal startup

Again, it froze and again I manually shut it down after a few mins. I started it back up again and opted for the safe mode option this go around.

About to start a full scan of my laptop with MBAM. Other than that, I'm awaiting any advice/help from you guys on what it could be and how I could go about fixing this situation

Running XP on a Dell Inspiron 1520 and will post the MBAM results if it finds anything
Edit: Not sure how much slower the computer should be going in safe mode, but its very slow/laggy while running MBAM (only program running)

Answer:Can only start computer in safe mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please downloa... Read more

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Hi, I really hope you can help!

I have two problems here - the first one explains how I came across the second, so I have put them in the same post:

1) When trying to access a shared documents folder I get the following message:
"C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS is not accessible. Access is denied"

I searched for this message online and found other cases where this had happened. Several pages suggested the same thing: access rights to the folder have somehow been changed, and to change them back you need to log on as Administrator. In Windows XP home edition you need to go into 'safe mode' in order to log in as administrator, hence the reason why I'm trying to start my computer in safe mode.

2) The second problem - I can't get my computer to start in safe mode in order to try and resolve the first problem.
I press F8 as the computer starts up, I select 'safe mode' then 'windows xp home' (the only option). The computer gets to the blue screen with the icons you click to log in, and I can see 'Administrator' and my own icon as options to choose. If I do nothing, after a few seconds the screen goes black, then the computer re-starts and goes to the normal log in screen. If I select either 'Administrator' or my own icon it does the same thing. Occasionally when I click on the icon there is a grey box with an error message in it, but it is only there for a split second before the screen blacks out so I can't get down what the message says i... Read more

Answer:Computer will not start in Safe Mode

quick thing I would like for you to do quick

Go to My Computer > C: drive > Documents and Settings and how many folders do you see in this window? Do you see only three? or are there more with strange looking names?

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Hi there,

I have a problem with my computer which is worrying me quite a lot! I was hoping some one might be able to help me!
Last night I turned my computer off and it did that thing where it says 'do not switch off computer, loading updates, computer will switch of automatically' (I'm a bit of a tech novice by the way - in case you couldn't tell!). So I waited for it to shut down, which took a very long time (it had 17 updates!). This morning I turned on my computer to see the screen with the options of 'start in safe mode; start in safe mode with networking etc etc' but none of these options would work. Everytime I tried to start windows XP in any mode it would come up with lines of text then just reboot again! I am very concerned as I don't have the XP disc any more and there is a lot of data on that computer I really do not want to loose! Can anyone help me??? Please!

Answer:My computer won't start up even in safe mode, please help

You will have to take the computer in for repair, or to a computer expert friend. You may not loose any files, but because you have no windows disc, there is not much you can do without one, at this point

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it was running slowly so i shut it down yesterday and now it won't boot up normally only in safe mode. In all the things people have asked me to try I noticed that in the device mgr there is a yellow! next to MS systm mngmnt BIOS DRIVER and when i double click it says WIN can't load device driver for this HW Driver is corrupt or missing CODE 39
Can anyone help me please??

Answer:computer will only start in safe mode

Try this. Right click on the entry in Device Manager, and click Uninstall. When finished, right click any other entry, and click 'scan for hardware changes'. Windows should reinstall the driver.


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Will not boot anymore in regular Windows XP SP3.  Last time I was able to tried to run hijackthis, ccleaner (which worked) and malwarebytes.  Nothing launched besides ccleaner.  I was only able to grab a log file in safe mode.  I'm hoping this will help.Internet explorer keeps redirecting to other websites and I think there are major registry errors.  If someone could please take a look and advise me of what my next step would be would be greatly appreciated.[attachment deleted by admin]

Answer:Computer will only start up in Safe Mode

go here paste your log filecarefully do what is sugjested in the bottomexcept if you regognize it should be like that or you did itthis tool does make errors

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This morning when I turned on my HP laptop I got the blue screen. It ran through its thing than I got a message that I needed to increase my paging file. And gave instructions how to do this. Go to System in Control Panel Click Advance tab, go to Performance click setting, Advance tab click change, click custom size and then type maximum paging file size. When I clicked on custom size a new tab came up saying that a temporary file had been made. I couldn't find any place to type in maximum paging file size. There was a box that had c: 756 - 1512 in it. I was told I needed to reboot to save the changes. I rebooted the system and now I can't get into anything.

I have tried turning the computer off and waiting a while and turning it back on. It comes up with the Windows XP screen and then turns off and then on again. I have tried starting it in Safe Mode. I get the screen with the opions. I clicked on Safe Mode with networking and when I click on that another screen appears with start Windows XP in normal mode highligted and the start in Safe Mode with Networking is down at that bottom of the screen in blue. Anyone of the opions that I click on shows up at the bottom in blue. And if I click it to start in normal it does that same thing starts in Window XP for just a few seconds than turns off and on again. I can see a screen just before the computer turns off. There is something typed on there that it has detected something but I don't get a chance to read it before... Read more

Answer:Can't Start Computer even in Safe Mode

What model HP laptop, please?

Did you consult the HP support webpage for your see if they have any steps that they want you to take?

Do you have access to another system and the Internet?


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I am running windows xp on my computer and I can not get it to start up in safe mode or install windows serurity updates. Can anyone tell me what the problem is?thank you

Answer:Computer Will Not Start Up In Safe Mode

How long have these problems existed?

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My computer will only start in safe mode. When booting normally, the computer freezes at login. Any ideas?

Answer:Computer will only start in safe mode

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Dear All

I've used Malwarebytes free download to deal with a virus. Laptop has crashed immediately afterwards - c000021a etc

But I can't re-start in safe or any other mode.

I'm very basic at computers - simple answers really appreciated, or no acronyms etc if poss. Thanks, C

Answer:can't start computer in safe mode

Repost Here
Do you have restore disks?

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My computer will only start in safe mode. When I try to start it normal it flashes a jumbled grey screen for a second and then a blue screen with writing for a second (flashes so fast I don't have time to read what it says). Then takes me to the screen that says 'Windows was not shut down properly...' and gives me start-up options including Safe Mode, safe mode with networking or normal. If I try to start it normal it just does the same thing all over again. It starts and works fine it in safe mode and safe mode with networking, I can do everything I normally do in safe mode except there is no sound. Can anyone help?

Answer:Computer will only start in 'Safe Mode'

 You didn't say what version of Windows you have, so I'll assume Windows 7.  The first thing I'd do would be to run SFC.  Click start and in the search box type CMD.  Then right-click CMD.EXE and click Run as administrator.  From the ensuing command prompt, type sfc /scannow.  
 Next run MSCONFIG and click the Startup tab (Note: avoid the other tabs).  There you'll see a list of things being started when you boot up in normal mode.  You can uncheck anything there except your antivirus.
 Next you could run Malwarebytes.  Download it to a flash drive on another computer, then plug the flash drive into your computer and install it.  If you can boot to Safe Mode with networking, do that and get Malwarebytes up to date, then do a scan.  When the scan finishes, click the button to quarantine all the things it finds.
Good luck.

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I am trying to move data from an old computer to a new computer, but I cannot get the old XP computer to open if not in safe mode. To use Windows easy transfer you must be out of safe mode. So here is my HijackThis log. Please help, because this computer is working extremely poorly.Thanks,BryanLogfile of Trend Micro HijackThis v2.0.2Scan saved at 4:14:02 PM, on 5/5/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\deSrcAs.dll (file missing)R3 - URLSearchHook: (n... Read more

Answer:Computer will only start in safe mode.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resul... Read more

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Hi, I can't get my computer to start in normal mode, when it powers up, it gets to the Windows XP screen with the black background and then it goes into Power saver mode.
I can start the computer in safe mode fine.
This problem was occuring and then I did a full re-install of OS and it is doing the same thing as before the re-install.
Any help would be greatly appreciated as I'm not sure if this is software problem or something in the hardware.

Answer:Computer will only start in safe mode

Hi -Copy and paste this code into your Run Box Close all open programs and click OK -This should reboot your system and run a full 5 stage Check Disk scan on your system - It should take 30-60 mins depending on your system -CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30There should be a report after (or during) each stage of the check -Thank You -

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I'm running Windows XP pro and am quite sure I have an infection.
ZoneAlarm will not run; any type of malware scanner will not run as well with invalid win32 message errors.
I'm okay with reformatting the drive but would like to know if there is a way of safely retrieving data (mainly photos, Firefox bookmarks, Thunderbird e-mail settings/messages) from the infected HD and another HD in the computer.


Answer:Computer Won't Start In Safe Mode, Can't Run Dss, Hjt

When you boot to safe mode, do you get any error messages?

If not try Safe mode with Networking instead as mine sometimes works this way.

Hope this helps,

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I have a desktop that runs Windows XP. I'll try to make this quick and simple: I had Kapersky security software on my computer, but then did not want to renew it. So, I deleted it/removed from programs. Right after that, I couldn't open certain web pages. Kept saying I was working thru IE with "no add ons." Well, I never selected no add ons, and couldn't figure out how to put operate windows with ad ons enabled, even though every thing said I had all my ad ons enabled. I couldn't open certain pages. And also, my printer wouldn't work anymore when I tried to print something from my computer. Everything worked fine until I removed Kapersky. So, I did some research and downloaded an antivirus program (thinking I had a virus) called Emismo (?) and did the scan. Scan revealed I had 2 trojans and a lot of other errors, etc. I quarantined the errors, and as soon as I did, the computer went into shut down/restart mode, but it wouldn't go anywhere except the "Windows XP" home screen. It's like it keeps trying to start up, but can't complete the task. I tried to manually shut the computer down and restart in safe mode, and even that didn't work. I even ran the same antivirus program on my lap top (Emismo) and had no trouble. And also, when I had Kapersky on my laptop, the same thing happened when I removed Kapersky from my laptop months ago, but someway, somehow, I was able to start internet explorer again with ad ons. I ... Read more

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