Computer Support Forum

Computer randomly shuts off and icons switch unexpectedly

Question: Computer randomly shuts off and icons switch unexpectedly

My HP Pavillion Elite HPE will shut off and restart on its own. Also, icons are being switched around, i.e., the excel icon shows up for word documents and vice versa. There are no messages associated with this action.
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428  BrowserJavaVersion: 10.51.2
Run by Administrator at 14:08:34 on 2014-01-21
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.16367.13525 [GMT -5:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\spoolsv.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\APC\PowerChute Personal Edition\mainserv.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\ArcGIS\License10.0\bin\lmgrd.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
C:\Program Files (x86)\ArcGIS\License10.0\bin\lmgrd.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\ArcGIS\License10.0\bin\ARCGIS.exe
c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\ProgramData\MobileBrServ\mbbservice.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Program Files\Common Files\Nitro\Reader\3.0\NitroPDFReaderDriverService3x64.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\Program Files (x86)\PDF Complete\pdfsvc.exe
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\X-Rite\Devices\Services\xrdd.exe
C:\Program Files (x86)\APC\PowerChute Personal Edition\dataserv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\ModLEDKey.exe
C:\Program Files\IDT\WDM\beats64.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe
C:\Program Files (x86)\X-Rite\ColorMunki Display\ColorMunkiDisplayTray.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe
C:\Program Files (x86)\APC\PowerChute Personal Edition\apcsystray.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXRCV.exe
C:\Users\Carlos\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe
C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\CNYHKEY.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\SpeedFan\speedfan.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bing.com?pc=HPDTDF
uDefault_Page_URL = hxxp://www.bing.com?pc=HPDTDF
mWinlogon: Userinit = userinit.exe
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\IPS\ipsbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
mRun: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [BATINDICATOR] C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe
mRun: [LaunchHPOSIAPP] C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\LaunchApp.exe
mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
mRun: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
mRun: [Nikon Message Center 2] C:\Program Files (x86)\Nikon\Nikon Message Center 2\NkMC2.exe -s
mRun: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Display] C:\Program Files (x86)\APC\PowerChute Personal Edition\DataCollectionLauncher.exe
mRun: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
mRun: [FUFAXRCV] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXRCV.exe"
mRun: [FUFAXSTM] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe"
mRun: [KiesTrayAgent] C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\ADMINI~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Carlos\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\APCUPS~1.LNK - C:\Program Files (x86)\APC\PowerChute Personal Edition\Display.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\COLORM~1.LNK - C:\Program Files (x86)\X-Rite\ColorMunki Display\ColorMunkiDisplayTray.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SNAPFI~1.LNK - C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\XRGamma.lnk - C:\Program Files (x86)\X-Rite\ColorMunki Display\XRGamma.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
TCP: NameServer = 10.158.45.165
TCP: Interfaces\{A8099378-591A-4962-B8FC-5BB0763AA29B} : DHCPNameServer = 200.3.200.5 200.3.200.6
TCP: Interfaces\{B28B9E48-5276-494E-A28B-574FDFC211A8} : DHCPNameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{E53BBCEF-859E-4498-8309-8FF941294C32} : DHCPNameServer = 10.158.45.165
TCP: Interfaces\{E53BBCEF-859E-4498-8309-8FF941294C32}\1454057796669623 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{E53BBCEF-859E-4498-8309-8FF941294C32}\94E6475627E656470516271645F646F637C2 : DHCPNameServer = 201.221.253.254 201.221.253.252
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= C:\PROGRA~2\COMMON~1\JAKSTA~1\AUDIOC~1\jaudcap.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll
x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll
x64-Run: [BeatsOSDApp] C:\Program Files\IDT\WDM\beats64.exe
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-Run: [SmartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [Nvtmru] "C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\nvtmru.exe"
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Administrator\AppData\Roaming\Mozilla\Firefox\Profiles\e5ufvrf0.default\
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npdf.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npnitroie.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npnitromozilla.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
FF - plugin: C:\Program Files (x86)\Virtual Earth 3D\npVE3D.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Default\AppData\Local\HuluDesktop\instances\0.9.13.1\nphdplg.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1501000.012\SymDS64.sys [2013-11-19 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys [2013-11-19 1147480]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20140110.001\BHDrvx64.sys [2014-1-13 1526488]
R1 bizVSerial;Franson VSerial;C:\Windows\System32\drivers\bizVSerialNT.sys [2011-8-8 25616]
R1 ccSet_N360;N360 Settings Manager;C:\Windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys [2013-11-19 162392]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20140118.001\IDSviA64.sys [2014-1-20 521944]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1501000.012\Ironx64.sys [2013-11-19 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys [2013-11-19 590936]
R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe [2009-5-14 759048]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-1-18 89600]
R2 APC Data Service;APC Data Service;C:\Program Files (x86)\APC\PowerChute Personal Edition\dataserv.exe [2012-1-24 21880]
R2 ArcGIS License Manager;ArcGIS License Manager;C:\Program Files (x86)\ArcGIS\License10.0\bin\lmgrd.exe [2008-11-6 1500424]
R2 cpuz135;cpuz135;C:\Windows\System32\drivers\cpuz135_x64.sys [2011-2-11 21992]
R2 EpsonCustomerParticipation;EpsonCustomerParticipation;C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe [2011-6-9 555392]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
R2 Mobile Broadband HL Service;Mobile Broadband HL Service;C:\ProgramData\MobileBrServ\mbbService.exe [2012-10-4 230240]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe [2013-11-19 264360]
R2 NitroReaderDriverReadSpool3;NitroPDFReaderDriverCreatorReadSpool3;C:\Program Files\Common Files\Nitro\Reader\3.0\NitroPDFReaderDriverService3x64.exe [2013-7-26 230416]
R2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2010-6-1 2804568]
R2 pdfcDispatcher;PDF Document Manager;C:\Program Files (x86)\PDF Complete\pdfsvc.exe [2011-1-18 1121304]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2013-6-21 413472]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-1-18 2655768]
R2 WinI2C-DDC;WinI2C-DDC Kernel Mode Driver;C:\Windows\System32\drivers\DDCDrv.sys [2011-10-7 20832]
R2 xrdd.exe;X-Rite Device Services Manager;C:\Program Files (x86)\X-Rite\Devices\Services\xrdd.exe [2011-3-10 203088]
R3 CamSuiteVAC;CamSuite Virtual Audio;C:\Windows\System32\drivers\CamSuiteVAC.sys [2011-6-14 56320]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-11-23 137648]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2012-12-6 2350176]
R3 nusb3hub;NEC Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-1-18 77824]
R3 nusb3xhc;NEC Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-1-18 180224]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-3-21 452200]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2012-7-9 104912]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2012-7-8 123856]
S3 androidusb;SAMSUNG Android Composite ADB Interface Driver;C:\Windows\System32\drivers\ssadadb.sys [2013-5-5 38080]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\drivers\ssudbus.sys [2013-5-5 103064]
S3 Franson GpsGate 2.0;Franson GpsGate 2.0;C:\Program Files (x86)\Franson\GpsGate 2.0\GpsGateService.exe [2011-6-27 258048]
S3 FsUsbExDisk;FsUsbExDisk;C:\Windows\SysWOW64\FsUsbExDisk.Sys [2013-5-5 37344]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2013-12-11 111616]
S3 nmwcdnsux64;Nokia USB Flashing Phone Parent;C:\Windows\System32\drivers\nmwcdnsux64.sys [2011-8-17 171008]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-11-30 19456]
S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);C:\Windows\System32\drivers\ssadbus.sys [2013-5-5 169288]
S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);C:\Windows\System32\drivers\ssadmdfl.sys [2013-5-5 21320]
S3 ssadmdm;SAMSUNG Android USB Modem Drivers;C:\Windows\System32\drivers\ssadmdm.sys [2013-5-5 188232]
S3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\drivers\ssudmdm.sys [2013-5-5 203672]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-11-30 57856]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-2-11 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
.
=============== Created Last 30 ================
.
2014-01-21 18:56:18    --------    d-----w-    C:\Program Files (x86)\SpeedFan
2014-01-20 21:40:44    96168    ----a-w-    C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2014-01-20 20:23:54    --------    d-----r-    C:\Users\Administrator\Dropbox
2014-01-17 17:58:38    --------    d-----w-    C:\Users\Administrator\AppData\Local\Programs
2014-01-17 17:10:16    --------    d-----w-    C:\Users\Administrator\AppData\Local\Macromedia
2014-01-15 02:38:51    99840    ----a-w-    C:\Windows\System32\drivers\usbccgp.sys
2014-01-15 02:38:51    7808    ----a-w-    C:\Windows\System32\drivers\usbd.sys
2014-01-15 02:38:51    53248    ----a-w-    C:\Windows\System32\drivers\usbehci.sys
2014-01-15 02:38:51    376768    ----a-w-    C:\Windows\System32\drivers\netio.sys
2014-01-15 02:38:51    343040    ----a-w-    C:\Windows\System32\drivers\usbhub.sys
2014-01-15 02:38:51    325120    ----a-w-    C:\Windows\System32\drivers\usbport.sys
2014-01-15 02:38:51    3156480    ----a-w-    C:\Windows\System32\win32k.sys
2014-01-15 02:38:51    30720    ----a-w-    C:\Windows\System32\drivers\usbuhci.sys
2014-01-15 02:38:51    25600    ----a-w-    C:\Windows\System32\drivers\usbohci.sys
2014-01-06 19:23:36    4558848    ----a-w-    C:\Windows\SysWow64\GPhotos.scr
.
==================== Find3M  ====================
.
2013-12-11 02:22:27    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-11 02:22:27    692616    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2013-11-26 10:19:07    2724864    ----a-w-    C:\Windows\System32\mshtml.tlb
2013-11-26 10:18:23    4096    ----a-w-    C:\Windows\System32\ieetwcollectorres.dll
2013-11-26 09:48:07    66048    ----a-w-    C:\Windows\System32\iesetup.dll
2013-11-26 09:46:25    48640    ----a-w-    C:\Windows\System32\ieetwproxystub.dll
2013-11-26 09:23:02    2724864    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2013-11-26 09:18:39    139264    ----a-w-    C:\Windows\System32\ieUnatt.exe
2013-11-26 09:18:09    111616    ----a-w-    C:\Windows\System32\ieetwcollector.exe
2013-11-26 09:16:57    708608    ----a-w-    C:\Windows\System32\jscript9diag.dll
2013-11-26 08:35:02    5769216    ----a-w-    C:\Windows\System32\jscript9.dll
2013-11-26 08:28:16    553472    ----a-w-    C:\Windows\SysWow64\jscript9diag.dll
2013-11-26 08:16:12    4243968    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2013-11-26 08:02:16    1995264    ----a-w-    C:\Windows\System32\inetcpl.cpl
2013-11-26 08:02:06    940032    ----a-w-    C:\Windows\System32\MsSpellCheckingFacility.exe
2013-11-26 08:02:06    194048    ----a-w-    C:\Windows\SysWow64\elshyph.dll
2013-11-26 07:32:06    1928192    ----a-w-    C:\Windows\SysWow64\inetcpl.cpl
2013-11-26 07:07:57    2334208    ----a-w-    C:\Windows\System32\wininet.dll
2013-11-26 06:33:33    1820160    ----a-w-    C:\Windows\SysWow64\wininet.dll
2013-11-23 18:26:20    417792    ----a-w-    C:\Windows\SysWow64\WMPhoto.dll
2013-11-23 17:47:34    465920    ----a-w-    C:\Windows\System32\WMPhoto.dll
2013-11-20 02:30:08    177752    ----a-w-    C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-11-12 02:23:09    2048    ----a-w-    C:\Windows\System32\tzres.dll
2013-11-12 02:07:29    2048    ----a-w-    C:\Windows\SysWow64\tzres.dll
2013-10-30 02:32:01    335360    ----a-w-    C:\Windows\System32\msieftp.dll
2013-10-30 02:19:52    301568    ----a-w-    C:\Windows\SysWow64\msieftp.dll
.
============= FINISH: 14:09:10.00 ===============
 

Relevance 100%
Preferred Solution: Computer randomly shuts off and icons switch unexpectedly

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Computer randomly shuts off and icons switch unexpectedly

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/521589 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.Please do this even if you have previously posted logs for us.If you were unable to produce the logs originally please try once more.If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available. Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.
Thank you for your patience, and again sorry for the delay.
***************************************************
We need to see some information about what is happening in your machine. Please perform the following scan again: Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.DDS.com Download LinkDouble click on the DDS icon, allow it to run. A small box will open, with an explanation about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that pop up for posting the results. Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control can be found HERE.As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

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Hi,
This usually happens with processes such as converting wav files to mp3 or with some flash players. The computer just stops, period. I'm not doing anything illegal--some programs it might happen with are exact audio copy or flac front end, which should be fine to use. Also happens on websites, such as youtube, with flash players occasionally. Here's the hijack this. Thanks in advance for any help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:13:19 PM, on 8/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Acer\eManager\anbmServ.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Pro... Read more

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here is the bugcheck after the computer started back up. everything was running fine then !BAM! restart.
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc000001d, 0xe2bf877c, 0xac660890, 0x00000000)

 

Answer:Computer shuts down unexpectedly

is the computer setup to create a minidump when it crashes if so post them here
 

27 more replies
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My computer shuts off when searching for files, scannng for viruses, running PC1clik etc. It also indicates programs like adobe acrobat aren't installed and I hve to manually open it. Does anyone have any ideas? I've searched microsofts knowlege base but no luck. I have win XP P4 2.2 Toshiba Satellite 512kb.
Thanks. I'm counting on you.
 

Answer:computer shuts off unexpectedly

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Hello,

I am having a problem with my computer shutting down randomly. I am an engineering student and I run CAD programs on my computer and it irritates me to no end when I am in the middle of working on something and it just shuts off. I talked to someone else about my problem and they said that the CPU is trying to pull too much power from the power supply and so it thinks that it is shorting out, so it shuts off. The only time that it ever shuts off on me is when I am using SolidWorks (CAD program). I keep my Task Manager window open so I can watch and see what it is doing before it shuts off and the CPU is running from 85-100% with only 990Mb of memory used. My computer is about a year old. It is a HP Pavilion dv4000 notebook and has a 1.6 Pentium M and 2Gb of RAM. I don't know what could be wrong. What can I do to fix this?

I plan on upgrading to a new computer hopefully this summer, but until then i need to fix this if possible. Aside from my problem of having to do all of my schoolwork more than 2 or 3 times, who would you recommend me buy a new computer from? I was thinking Dell or Sony... What do you think?

Thank you!

Answer:Computer Shuts Off Unexpectedly

hello & welcome to TSF,

first of all i need you to do this,

now what i need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they

now go to the (event veiwer) this is thru the (administrator tools) in the control panel
here you will find 3 to 4 subcatagories

you will want to check each of them for this is where windows keeps track of all errors
now you will want to make notes of the errors that have been recorded ( you do not have to make notes of double entries just of the dates of their happenings & how many there is)
you will get more information on the errors if you (right) click them / then select properties


also


do you have a Windows Xp cd, not the restore cd's that come with some systems, the cd will have the Windows logo & 3D hollowgram/image on it

if you do not maybe you can barrow one from a friend/family member/co-worker as long as it is the same version that is on your system

if you have (Windows XP Home Ed. sp2 ) then the cd will have to be that / if you have a cd with (Windows XP Home Ed. )you will have to slipstream (SP2 ) onto a disk that you create

this also applies to (Windows XP Professsional )

http://www.helpwithwindows.com/Windo...p2-bootcd.html

now if you do have the Windows XP... Read more

5 more replies
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My printer always worked fine up until today. I was trying to print an email receipt when suddenly my computer shut down and restarted automatically. Then the pc said it was recovering from a serious error and that the problem was due to hardware or software issue and can cause loss of data (told me to back up my data). Scary! This is the first time I see this! Can anyone help me please? Thanks.

Answer:Computer shuts down unexpectedly

Overheating, corrupt Driver, Faulty PSU, virus/sCan you tell us if its a Laptop or a Desktop, and what make/brand please.

10 more replies
Relevance 71.75%

Last April, my computer started to shut off unexpectedly and without any warning at all. I would have to hold in the power button for about 30 seconds, let it off, and push it again and it would reboot. It did this for several weeks without warning. Before I knew it, it wouldn't even boot up again. I took it to a local computer guy, who checked it out and told me that the motherboard, hard drive and the memory were all "fried" and that I had to get all new. I did so.
Now, the same exact thing is happening AGAIN! I don't want my computer to "fry" again. Does anyone have any idea what could be causing this? Could this be a cooling issue? I really don't know much about computers, and don't know if I have listed enough information, so please let me know if there is any other info you may need (and how to get it).

I have: an MSI Km2m Combo-L Motherboard (VIA KM266 Chipset)
AMD Athlon XP 2200+ CPU
Maxtor 40gb Hard Drive
Windows XP Professional
 

Answer:Computer shuts off unexpectedly!

Hey, check your Psu, it have to be the problem, what Mobo do you have, and what psu?
 

7 more replies
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Computer shuts down unexpectedly!

Answer:Computer shuts down unexpectedly - Help!

Scan the system for possible virus infection with the following programs and not with your installed antivirus.
Anti-rootkit utility TDSSKiller
Windows Defender Offline
Test your RAM modules for possible errors. How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

5 more replies
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My computer frequently and unexpectedly powers down with a critical error Event 41 kernel power. There is no warning or other screen, it just restarts. I bought a new power supply hoping  that woudl help but it didn't I note with some surprise that HP computers/laptops have been suffering from unexpected shutdowns for several years. Has anything been resolved and with so many complaints why not? 

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Hi, I had previously posted a question but forgot to give the pc info. I have a desktop pc pavilion model p6-2014 with operating  system Windows 7 Home Premium 64-bit.  I have not installed any hardware or software except connected a new router. My computer shuts down unexpectedly several times starting 2nd week of this month. At right hand bottom of screen, there is a msg that reads: " Display Driver Stopped Responding & has Recovered. Below that is another sentence that says: "Display Driver AMD driver has stopped responding & has successfully recovered. Black screen follows then asks if I want to start windows normally and I have to sign on again. I am not a computer savvy person and do not know what to do. Pls help and provide detailed steps on how I resolve this problem.  Also, I can not access the HP Support Assistant app. Getting a pop up msg that says: HPSF.exe has stopped working. This app has encountered a serious problem and must close. How can I put this app back?   

Answer:Computer Shuts Down Unexpectedly

Hi,When did this problem start?  I suggest you try a system restore to a point before the issue began.  There might be a driver conflict causing this issue. Here are the instructions: http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc?src=ia&iaaid=50004900&ialnk=ti...




-ChrisI work for HP.Support Forums are now on your mobile phone: http://m.hp.com/supportforum

5 more replies
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my computer (windows XP) will turn off unexpectedly, particular when I run spybot (about 1/2 way through the scan), and also when i run some music programs such as Pro Tools. here is a hi-jack log: thanks!

Logfile of HijackThis v1.99.1
Scan saved at 3:27:09 PM, on 4/28/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Utilities\NPROTECT.EXE
C:\Program Files\Speed Disk\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\VTTimer.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\System32\Rundll32.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:... Read more

Answer:Computer shuts off unexpectedly

Hi woodstiff

Sorry for the delay in getting to you, the forum has been really busy lately and all our helpers are volunteers. Since it's been a few days since you last posted a log please follow these instructions if you still need help and I'll be happy to assist you.

Download Deckard's System Scanner to your Desktop. Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, 2 text files will open - main.txt and extra.txt
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt back in this thread (do not attach it).
Please attach extra.txt to your post.


To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer" box: C:\Deckard\System Scanner\extra.txt

Click Upload.

What DSS will do: create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

19 more replies
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Hello everyone. I'm new here and this will be my first post on here. I'm sorry if I have started this post in a wrong thread. I'm unsure of where it should go. Anyways, I'm not a tech expert so that's why I here. I will try my best to describe my problem tho.

First of all, I have been having this problem since last week. The problem is that it just auto shut down on me without any warning.

I thought it was because its overheating/the cpu reached it limits hence why it auto shut, but thats probably not the case.

And since that happened I just thought to myself that I should just reinstall windows. Haha. I thought that would solve my problem. But it didn't.

This crash problem occured when I opened game. I also realised that it happen as well when I browse the internet using firefox. Like after I opened it for a few minutes it then shut down.

However, if I'm not opening anything else and just at the desktop and only transferring files for hours, the crash never happen unlike after I rebooted, went to firefox, then googling stuff and then poof, it crashed. I also checked the cpu too, but its not overworking itself. Its just chilling.... Oh, and I checked it from task manager.

I already tried uninstalling the nvidia drivers and went to surf the internet afterward. No crashes at all. I could watch youtube as well without having it crash on me. But when I reinstalled the driver back. It happened again.

So... I don't know really wha... Read more

Answer:Computer Shuts Down Unexpectedly

6 more replies
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I am running Windows XP with Plus! program added and have since the day it came out. Just recently a problem developed that is totally frustrating me. While online or off all of a sudden about 5 to 10 different programs or boxes will start springing up all over the screen out of control and then my computer freezes up and shuts down. It is almost like it is bouncing from item to item rapidly out of control. I have a Hewlett Packard Pavillion Model 6635 with a speed of around 500 and a hard drive of 10 GIG. I think I might have too many things that load up at startup but have no idea as to what I should delete or move or how. Thank you so much for any help you can send my way.
 

Answer:Computer shuts down unexpectedly

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Relevance 71.75%

Okay, so as the title says, my computer has been shutting down unexpectedly every once in a while. Like I will be in the middle of an application, downloading something, or just plain reading something on the internet and my computer will shut down. The monitor will go off completely, but my modem will have the green (on) light on and a constant yellow light which usually means it's processing something or opening a program. It really sucks. Like I have to unplug the power source and re-plug it in to turn my computer back on. I've tried virus scans but nothing comes up so I'm lost. And I'm not sure if it started before or after I connected my new external hard drive, but I'm thinking it was after.

Answer:Computer shuts down unexpectedly

Hello and Welcome to TSF

So it actually is not shutting down completely, you can hear the fans spinning and the hard drive has activity, is this correct?

Possibly overheating, open the case and take some canned air and blow out the dust bunnies. While you have the case open you can boot up the machine and physically look to make sure the fans are spinnning, esp the fan on the cpu

Find the manufacturer of your hard drive and run their Hard Drive Diagnostics Utility.

Look in the Device Manager for any conflicts, yellow question marks or exclamation points

Check the error messages by looking in the Event Viewer and post them back here (Start->Settings->Control Panel->Administrative Tools->Event Viewer).

1 more replies
Relevance 71.75%

My Custom Computer Specs:

P4 3.0 GHz
1 GB Ram
Radeon 9600Pro Video Card
80 GB HD
Windows XP

Just recently my computer started shutting down randomly whenever it feels like it. I dont know if its a hardware, virus, or power problem. Please help me I am desperate to fix it.

Also, my monitor recently started acting weird. When I turn on my computer and turn on my monitor, my monitor would stall for 30 seconds before showing anything. The status light would be orange for 30 seconds and then turn green and then Ill start seeing things on the screen.

I am going crazy. Help.

Answer:Computer Shuts Down Unexpectedly

When you say shut down, is this an instant power off or it is just as if you had shut down Windows properly?

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Hi,

I'm having trouble with my PC shutting down on me unexpectedly.

This has been a problem for a while now and I have tried some things to fix it but to no avail.

I used to have a 500W power supply where every now and then I would get an error message saying that my video card was not being supplied with enough power (the specs on the video card say it requires a minimum 400W power supply). I did have the PSU connected into the video card via a 6-pin connector. After getting this error message I decided to upgrade my PSU to a 600W power supply, hoping that it would then have enough juice.

It is at this point that although I do not get that error message any longer, my PC will shut down on me at random times.

When I do finally get it to boot again I receive no error message in any of the Event Viewer logs.

I do like to download some pretty big files (from legitimate sites) and often keep my PC on for a day or two at a time. During this time my computer is happy (doesn't shut down or anything) but when I try to start using it again, after about 5 or 6 minutes of use (playing a game, surfing the web etc) it will shutdown as if the power in the house just went out. I do not see any flashing lights and everything appears as normal otherwise. All the fans in my case work just fine and I do not feel a lot of heat coming off the CPU's heatsink. Usually my computer will not successfully boot right after this occurs. Sometimes it quits on the WIndows splash sc... Read more

Answer:Solved: Computer shuts down unexpectedly

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My HP 250 G3 laptop has been shutting down unexpectedly recently. It all started last friday (26th Feb) when I turned my laptop on at home and the Startup Repair dialog came up saying "Your computer was unable to start" and the status said "Attempting repairs". It seemed like it was stuck there so I shut it down with the power key and turning it back on. I can't remember when the blue screen came up but it was some time after turning my laptop back on. I wasn't able to log in to my laptop again until I selected the "Last Known Good Configuration" option. Until then I've been able to login and use my laptop but it turns off unexpectedly and after logging back in, it says it has recovered from a serious error (or something like that). When I view more details I see "Blue Screen" as the cause. Attached is a zip of the dump files. Hope someone can help.

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Hi,

My computer has been shutting down unexpectedly lately. It started to shut down when I was watching videos at 1.5 speed on VLC player and only then. So I updated my video card driver and VLC player and for a couple of days everything was working fine. Today however, it's shutting down about every 20 minutes or so. I checked Event Viewer but I can't find what the error might be. Nothing new has been installed besides the driver and VLC player update. Here's what I am running:

Win7 Home Premium SP1
i7 2.80gHz
8Gb RAM

I have attached a CPUID Report. Is this a hardware or a software issue? Can anyone please help?

Thanks.

PS I have not been getting a BSOD. It goes from running fine to a black screen as if my monitor was unplugged. My tower is still on so I need to press the power button to shut down.

Answer:[SOLVED] Computer shuts down unexpectedly

I am trying to set Win7 to create a minidump as per the instructions here:

How to Check Computer is set to collect dumps

However, when I make those settings changes and click on OK, the settings never set. They always revert to my previous settings which are like in the attachment. How can I get my computer to accept the settings?

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My computer turns itself off and on again after approx. 45mins to an hour of use. I have consulted someone who says this is due to a virus. What do I do? Is there a simple solution?

Answer:Computer shuts down and turns on unexpectedly

Is it a sudden shut off and not a systematic shutdown of Windows. I would guess if its a sudden shutdown you are looking at heat issuenone

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Hello everyone, and thanks in advance for anyone who try helping me.

Here is my problem:
every 5 to 15 min, one of the 2 events occures:
1. My screen shuts down for no reason (the yellow light turns into orange), but my computer is still working (i can still work on it "blind").
this is the rare event.
2. This is what usually happens: The computer shuts down completly.
when i turn it on again, some times it turns on but the screen is still off (like in the event number 1), and sometimes it goes on ok, until the next time it gets off for no reason.
If i wait some hours after it get shuts down, i can use it for longer time until it gets off, but if i turn it on a few seconds after it gets off, i can only work for a few minutes until it gets off again.

I'm learning in a university and i have a big test in a week from now, so its kinda urgent for me..

Thanks alot, Liran.
 

Answer:Computer/Screen shuts down unexpectedly

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Hi, My son bought Sim3 yesterday and has played it continuously ever since on a Dell laptop running Vista.His problem is that his laptop keeps shutting itself down......no warning....just shuts down. Has anyone else experieneced this or have any advice?ThanksPosted on another thread that seemed to be similar but been asked to start a new thread

Answer:Sims 3 - computer shuts down unexpectedly

Yeah, we ask you to start new threads so you can get accurate information.  Now, my thought on your dell laptop shutting down is an overheating issue.  Most newer video games use loads of the computers resources, so the computer most likely is shutting down because of overheating.  What you can do is either check the fans on the laptop for dust and debris, and make sure it is on a flat surface, like a desk, so the fans can breathe.  Also, you could buy a laptop cooling pad, which can be bought at your local walmart, kmart, ebay, ect.  These cooling pads go on the bottom of your laptop and have fans that blow air on your laptop to keep them cool, along with the fans already in use on the laptop itself.  These usually cost roughly $20 and up and connect to the laptops usb.

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I have a Medion MD8000 computer running Windows XP. Recently the computer started booting very slowly (sometime 5 min or longer). Then after it is running, it randomly shuts off without any warning, then starts to reboot itself. Any idea of what I should do?

Answer:Medion computer shuts off unexpectedly

Hi Mannyme and welcome to TSF

There is a very good writeup about speeding up your computer at this link:

http://www.techsupportforum.com/f174...ow-247566.html

Try these fixes and report back if you have any questions or concerns.

Best regards,
Mack1

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My HP Pavilion 5000 CTO with XP pro SP2 has been having this problem for awhile. Whenever I do anything that makes the computer work harder (defragmenting, total system scans, watching videos, and any time I multitask with many different programs); it will just shut down. I assumed it was a virus at first, but Nod32 would run and it would shut down before it found anything. Safe mode doesn't help. So I recently reformatted the computer but I'm still having issues. Any ideas on what could be causing this? Is it hardware or software?

Answer:Computer shuts down unexpectedly; hardware or software?

Besides a few items like the cpu that could have a temp problem a bad cap in the supply or being a weak unregulated transformer, or even something on the board faltering once powers is being pulled for hardwares are things to consider.

If the cpu is running hot when a load is on the overheat protection circuit on the board will simply shut everything down. Iou would likely see a message for something like that however while a bad cap or something else on the board giving out once power is pulled would be one thought.

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?
 

Answer:My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Specs would be nice.

CPU, GPU, PSU. Any overclocks. etc. You need to give us something to work with here.
 

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This will be my third attempt to have someone at this site help me with my problem. I have not received any replys to my last two posts. Please, Please, Please... guide me in the right direction.

We have a HP Pavilion m9150f... windows vista. We have very little saved on the computer, yet it seems we are running out of memory anyway. The computer takes a min. of 10 minutes to start up and is now shutting itself off. I am currently working in safe mode.

hjp attached:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:20:50 PM, on 11/25/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16757)
Boot mode: Safe mode with network support
Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.scottrade.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Soft... Read more

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Hi -

I previously received help from Gringo over on this thread (http://www.bleepingcomputer.com/forums/topic413593.html), but since removing (I think) the malware, I've run into a new problem: the computer has, each of the past few days, suddenly shut down. Gringo suggested that I post a new topic here in the Vista forum.

I looked at the Event Log and it mentions kernel power. I also see this error message in the log: "The speed of processor 0 is being limited by system firmware. The processor has been in this reduced performance state for 2 seconds since the last report."

The other very weird behavior that I can't find the source for is that one of the svchost.exe processes seems to take up 300,000 -- even when no programs are running. I can't figure out why the CPU is working so hard.

Please let me know what additional information I can provide, and I am happy to do so. Thank you!

Answer:Computer Running Vista Shuts Down Unexpectedly

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

There are two times when I have noticed it stopping for a reason. Other times I do not know why it shuts off. Once it stopped after I had a flash drive in the USB port. I did the proper procedure for "safely removing" it, but the computer still shut off when I took the drive out.

Another time the computer more or less went to sleep. I was able to restart the computer without it rebooting. I wonder if there is some way to set the time for it to do this.

Answer:My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Hi Xarzu,

Not sure on the flash drive and USB port, but Step Two in this tutorial will show you how to set the Power Options to what sleep settings you want.

Power Options and Sleep Mode Problems

Hope this helps,
Shawn

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I am running Windows XP on a Gateway laptop.  I just started having this problem yesterday and I've searched all the forums and haven't found an answer.  Approximately five minutes after starting up the computer unexpectedly shuts down.  I don't think it's an overheating issue because when I'm in firefox it asks if I want to save the settings or close all tabs.  It gives me that option for about 3 seconds and then shuts everything down.  I tried running AdAware and Spybot Search and Destroy to see if I had some problem but to no avail.  I also tried system restore to an earlier date and I thought that fixed the problem.  The computer was working for a good 45 mins or so but then shut down unexpectedly again.  Since then it's been shutting down every 4-5 mins.  I'm in safe mode right now hoping it doesn't shut down before I finish typing this.  If you have any ideas please let me know!  Thanks!

Answer:computer shuts down unexpectedly, asks if i want to save settings first

Are you running on battery or AC power? When running battery only the computer will shut down when battery power is too low. If the battery is old, it can show fully charged, yet still only have an up time of a few minutes.

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Answer:[SOLVED] My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

overheating?

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It all started when i opened some foreign file and it mustve been a virus or something. That triggered my computer to make these weird whirring clicky noises. Then my computer shut down. That day, i tryied to turn it on, it worked. However, the monitor didnt display anything. The computer was running but something to do with the bios just wasn't working.
Later on, my father fixed it.
However. NOW, the computer randomly shuts off by itself.
I'd start the computer on, and usually, the computer would start to make these noises similar to that of a computer reading a disc.
after the noises, the computer shuts off, and restarts by itself.
Anyone have any ideas?
 

Answer:Computer shuts makes busy noise then shuts off randomly

Your hard drive may be faulty. What is the make and model of the system and what is the brand of the hard drive inside the computer?
 

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So this time the problem started out as a simple issue. Whenever I bump the desk or move the keyboard out with too much force, the computer shuts off. Everybody told me that it could have been a loose connection so I checked it all and replugged everything back in. The computer starting working fine for about 5 hours then it just shut off randomly while I was playing a game. This time, though, it shut off without me bumping into anything. SO, is this a power supply issue? I'm using a 550-watt supply while running a 7800 GT. This is the right power amount so that's not my concern. And now the problem has gotten worse to the point where I turn on the computer and nothing shows up again. Windows doesn't load and the screen is on too. You here the fans and everything but nothing will load. All my parts from my old issue were replaced EXCEPT the power supply and CD-drive. I don't think it could be another loose connection b/c now nothing even shows up. Please help!!!
 

Answer:Power shuts off randomly, and any movement around computer shuts it off

Have you tried plugging into a different surge protector and different outlet?

Sounds like you need to swap the power supply to me.
 

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Hello. First of all, thank you for reading my post. I recently discovered a Trojan on my computer and instead of going through the tedias process of getting rid of it, I decided to wipe my hard drive and load a 64 bit version of windows 7 ( an upgrade from the previous 32 bit version I had with the virus). The installation went smoothly and I began to download most of my drivers with no issues. I even downloaded World of Warcraft with no issues. I turned my computer off and got some sleep. I returned only to see that my computer would keep restarting during the start up process.

So, knowin a little about computers, I shut everything down. Checked and cleaned the inside of my PC. Re-set the memory and reset the battery to reload BIOS. I put everything back together, and it started up no problem. Success!!! NO! As I began surfing the internet, IE will randomly shut down and just keep doing it. As I scrambled for a solution to this very annoying problem, my computer would shut down, sending me to a blue screen which states a bunch of stuff that I don't understand. Being the hands on guy I am, I went back to search for a solution with the new information. I figured that maybe BIOS wasn't updated or that I didn't have all the needed drivers downloaded yet.

So I went to download some more updates and every time I go to download something I get a setup error or something that keeps the download from finishing! So, I threw my hands up and came here, hoping that som... Read more

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My sons PC always comes up with it is safe to switch off your computer. I just want it to switch off. Have checked power management settings and bios but can not find out how to change it. Any help would be great

Answer:Computer shuts down to "safe to switch off"

The abililty for a PC to turn it's self off is fairly new, say 1-2 years at a guess. It may well be that the PC in question is not capable of doing it. That is why the various versions of windows include an 'It is now safe to turn off your PC' message. The message is there for those PC's that can't turn off on their own.If the PC is asking you to turn it off, it is almost certianly because it is not able to do it for you. A pain, perhaps, but no more so than most other electric items, that require user intervention to turn off.

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Hello,

I am trying to fix my step-father's computer. We are not sure what is going on with it, but he recently started getting shutdown messages when he began using his computer.

The first error message that comes up shortly after boot up is something along the lines of :

"Generic host process for Win32 Services encountered a problem and needed to close" it then asks to send an error report. If you send one it goes through the sending report indication message and if you click ok the error will pop up again. If you choose not to send the report the message just keeps returning.

At random intervals (usually within 15 minutes of booting up the computer) he gets a shutdown message which says something like:

"Windows must now restart because the DCOM Server Process Launcher service terminated unexpectedly. NT Authority\System" And gives a 60 second countdown.

I have tried recovery console from the windows xp cd but the errors still pop up.

Another thing to note is the computer cannot enter safemode. It freezes at one of the drivers and then just reboots itself.

Any help is greatly appreciated!

Answer:Computer shuts down randomly

UPDATE:

Repaired XP with disc. No longer shuts down randomly. BUT! I did a system scan with Avast and it found these:

A0033453.exe is infected by Win32:Alureon-EC [Rtk]

A0040479.exe is infected by Win32:Falder [Trj]

Would not allow me to repair or move the infected files so I deleted them.

How can I find out if these infections have been completely removed? Also, I want to make sure there are no more sneaking around before I return it to my father.

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Hi guys, I built my PC around two years ago, didn't have a problem for a long time.Build:i7 3770K @ 3.5ghzeVGA GTX 680 (factory OC)16 GB Corsair Vengeance @ 1866 (4*4gb)ASUS Sabertooth Z77Corsair HX750 Modular/Gold CertStarting a little over a month ago, my PC would randomly turn off and reboot ONLY when in high-req games like GW2/Contagion/etc. It would not crash in browser/VLC/even League of Legends or FTL. I should note that it was NOT overheating, my cpu temp was a little high (80C) however I could run Prime95 and hit 100C without an issue, and my cpu should not shut off until 105C. I could mine dogecoins and still not go over 75C.After some testing, it looked like my RAM slot #1 was dead, as games were running seemingly fine with no RAM in that slot, so I RMA'd my motherboard. I also bought a new cpu fan just for the *censored* of it. I even reinstalled windows ENTIRELY, full wipe. Windows SFC found no problems, chkdsk found nothing wrong.Got my new motherboard and cpu fan in, my temps dropped considerably and everything seemed fine. For two weeks. Last night my PC randomly shut off in firefox, not running any games at all. Today I tried running Contagion and my PC shut off within 10 seconds. My cpu temp was 45C when it shut off, wasn't checking my gpu at the time, but I'm sure it was under 60C with how long I was playing before it died.At this point I don't know what the heck to do. I still have warranty on most parts, but fixing this is taking ... Read more

Answer:Computer randomly shuts off.

Clean the event log.Stat up the machine and play the game or program taught makes it stop.Reboot and look at the event log. Report what went down.

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hi

well here is the problem about 2 mothns ago my pc would randomly shut down so i re-enstalled windows microsoft xp professional and updated everything but for some reason unkon it still shiutts down no erro message no blue screen of death nothing,it usually happened when i had to manny windows open or was palying a game, so i though that the motherboard g- card could not handel the games so i bought a nvidia geforxe fx5200 and i put in a second harddrive but still the problem is there

specs

microsoft windows xp professional version 2002
servive pack 3
Adm sempron(tm) 2400+ 1.67GHz 1.00gb of ram


if anyone knows what to do please tell me
thanks.
 

Answer:Computer randomly shuts down

Computer shuts down suddenly

I have a similar problem. My computer shuts down without warning, after running anywhere from a ½ hour to 1 ½ hours. I have cleaned all 5 fans, using vacuum cleaner, brushes & alcohol. Also cleaned heat sinks. Temperatures seem within normal range: CPU 35 degrees C. Others are lower, except 2nd HDD (HD1) @ 58 degrees C. It is the hottest item. Can anyone help me?
 

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I have a Dell Latitude D531 running Ubuntu. The computer shuts down at random unless the power button is held down throughout session. It runs normally when I do this. What could be causing this problem?
 

Answer:Computer shuts down randomly

Overheating?
Install the program lm-sensors. From the command line, run sudo sensors-detect to find all the temperature sensors in your machine. Answer yes to all the questions. Once you've done this, you can run the command sensors to find your temperatures.
 

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Hi.
I hope this is in the right place.
I also hope that I'll be able to finish typing this all up before my computer shuts down again.

Here's information on my computer:
I have Windows Vista.
It's a laptop.
It's from HP.
It's the artist edition one (it looks so awesome!)

Okay, here's what happened about 1-2 weeks before the Lost series premiere thing on ABC (which was on January 21st 2009) :
I was watching Lost online so I could catch up on episodes I missed before the new season started. I was watching some episode on my laptop while I was sitting on my bed when all of a sudden the screen went black. I could still HEAR what was going on in the episode but no matter what I pressed the screen stayed black. I ended up having to press the power button for a long time until it finally closed. When I re-opened it, my computer "resumed" and after logging in everything was still open.

At first I thought it was a one-time thing, but after it happened again, I decided there was something wrong. I switched the battery (luckily I had another one) because I thought the problem might have something to do with that. But then it happened again the next day with that battery.

Oh, I forgot to say this, but probably every time this happened my laptop was connected to the charger and was fully charged.

Then, I have no idea why, it finally stopped about 5 days before the premiere.

As you can see, it wasn't just last week that this happened. It was last month. So it might h... Read more

Answer:Computer Shuts Down Randomly

. I was watching some episode on my laptop while I was sitting on my bed when all of a sudden the screen went black.Also, if it matters, my computer can get really hot on the left side, but basically stays cold on the right side.The left side is where the processor is located and it will heat up somewhat. There are vents on the bottom and the back for air to go in and out. Using it on the bed you are more than likely blocking the vents and the computer is overheatingTry setting the laptop on top of a tray or book so the air can move around and through the laptop

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For some reason my Laptop shuts off randomly. I have no BSOD. Its like I held down the power button. Is there a setting that make your computer shut off after an amount of time or could it be a..... VIRUS

Answer:Computer shuts off randomly.

Run some temperature measurements, it could be heat related.

If you're concerned about a possible virus what does your anti-virus program say when you scan?

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Hello There

I have a HP Pavilion ZT3000; Cetrino WIN XP Home, and my computer shuts down randomly, it shows a blue screen for about 1 second and then it restarts.

Can you please help?

Thanks

Alex
 

Answer:My computer Shuts down Randomly

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Hello TSG,

I recently starting having a problem with my PC where it shuts down soon after I turn it on. It seems like a overheating issue to me, so I opened the computer up, cleaned out the dust, removed the graphics card, RAM, Hard Drive, and Disk Drive, cleaned the connections, tried to boot without those plugged in, and it still quickly shut off instantly after booting. I put the parts back in and rebooted and still no change to the behavior. It confuses me that it operated smoothly for a year before this problem started, and I never changed the hardware configuration during that time, and you would think that an overheating issue would come up as soon as I turned it on for the first time.

Complete Hardware list (not including chassis and disk drive)

CPU: Intel Core i7-950 Bloomfield 3.06GHz LGA 1366 130W Quad-Core Processor BX80601950

RAM: CORSAIR DOMINATOR 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Triple Channel Kit Desktop Memory Model TR3X6G1600C8D

Motherboard: ASUS P6X58D-E LGA 1366 Intel X58 SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Power Supply: CORSAIR Professional Series HX850 (CMPSU-850HX) 850W ATX12V 2.3 / EPS12V 2.91 80 PLUS SILVER Certified Modular Active PFC Power Supply

Graphics Card: Palit NE5X570HF10DA GeForce GTX 570 (Fermi) Sonic Platinum 1280MB 320-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card

My PC was built from parts ordered direct by me and my friend and it is possible that we made a mistake in the constructio... Read more

Answer:Computer randomly shuts off

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hi there - hope i'm in the right forum here.

i'm trying to find out why my computer has started shutting down randomly. i'm not too tech savvy so will just give all the info i can and hope some may be of use in getting help.

some specs as far as i can tell:

os - xp pro, version 2002
service pack 3
AMD athlon 64 x 2 dual core processor 5200+
2.27 GHz, 3.37 GB of ram

capacity of C drive 40GB
used: 14.3
free: 25.6
zone alarm (free edition installed and running)
avg (free edition installed and running)

i have a D drive too - supposedly with a lot more space but i don't know how to activate it and would never need more than what i've got on the C drive anyway. (though i do wonder now if having that space available may help this particular problem ... just a thought)

computer is 2 years old - built by some dude who sells them online. used mainly for internet, email and ... farm town. :-D

so as the heading indicates - my comp has started shutting down randomly. turns completely off. this has been happening for about 5 weeks and happens about 2 -3 times in any 24 hr period. sometimes i can get it started again straight away ... sometimes i need to leave it off for a minute or two.

i don't think i have any kind of virus or malware as have run all the scans etc and nothing out of the ordinary comes up. also the comp is running fine bar the shutting down thing. cables and leads all seem fine and secure too.

sooo .... Read more

Answer:computer shuts down randomly

One way you can check if it is a heat issue is to time the shut downs: if all you're using it for is nets and farmtown and it shuts down consistently (after 1 hour, or after 30 min etc) then its likely a heat problem. Boot it up, run till it shuts down and note the times, then let it sit an hour or half hour and repeat, and note the time.

Other option is a powersupply or RAMM issue, harder to test, so eliminate the heat thing first. There are stress test programs that will severely tax your machine, their point is to see what kind of operating temps it can handle, you could try one of those too, they have them here on MG
 

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My computer is around 6 months old. It often shuts down all of a sudden. Are there any simple tests that can be done to determine whether this is a hardware or software problem? I do not have the experience to open the computer and check or change parts.

Details of my computer: AMD 64x 2 Dual, Core processor 4600+, 2.41 GHz, 1.87 GB RAM, Windows XP Home. Service Pack 3, Hard disk 250 GB. Hard disk partitioned into 3 drives. Each drive has a lot of free disk space.

It first happened when a scheduled Norton Save & Restore (NSR) Files and Folders backup was running and it continued to shut down any time I ran this backup. It has never, however, happened during the NSR Disk Image backup. Norton Support said that a corrupt archive file could cause the shut down. By trial and error I found by eliminating the *.pst files from the backup the computer no longer shut down during the NSR backup. But, after another two months it started shutting down again during the files and folders backup even though the *.pst files were still excluded. I then disabled the files and folders backup altogether.

Next it happened with Norton Speed Disk (Defragmenter) during the analysis stage and then with Windows XP Defragmenter.

Finally it happened using Areca, an open source backup program (files and folders).

The problems seem to have started after I started ticking “Compress Old Files” during XP’s Disk Cleanup. I have since uncompressed many (but not all) old files and now the Areca Back ... Read more

Answer:Computer Randomly Shuts Down

Hi. maybe your pc just don't like norton products i know thats not a very constructive answer, but sometimes the obvious answer is the best one.

Bill.
 

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A while ago, I posted a problem about my computer shutting down and throught I had it fixed after scanning/removing spyware and running disk check. But the last few days it's been happening again. It just shuts down while I'm working on something, either surfing the net, working in psp, working in windows movie maker, checking email, etc. Then I can't turn it back on by pushing the button on the tower. When I look in the back of the tower, the green light for the power isn't on, so I have to push the power cord in and out and jiggle it around a bit to get the green light to turn on and the computer to start up. What could be wrong?

Computer specs:

HP Pavilion 531w
1.3 GHz Intel Celeron processor
256mb RAM
40GB hd (11GB remaining)
Windows XP Home
 

Answer:Computer randomly shuts down

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Thank you for reading this. I had just cleaned my computer real well. I hooked it back up and it wouldn't stay on longer than a few mins... I took it to Bestbuy.. Geeksquad.. they said Video card is not working so I got a new one and upgraded my ram to 3gigs. Well I brought it home and hooked it up. After about an hour it just shut off completely. It doesn't shut down, just off. I'm running windows vista 32... intel quad core... and a Geforce 9800 gtx+ 512... I got a power supply of 500 watts.

Any help out there is greatly appreciated. This hasn't happened to me before.
 

Answer:Computer shuts off randomly

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Hello,

I have been experiencing random shut downs/restarts (as if someone pulled the plug) and I'm wondering what you all think the problem could be. My OC is 3 hours stable in Prime95, yet I could have my computer idling and it will randomly restart. One time it just shut off and I couldn't even turn it back on till it decided to turn itself on 5 min later. here are the voltages:

Vcore - 1.32
VTT - 1.31
NB - 1.41
FSB @ 400

all the rest are defaults....I REALLY hope it's not the motherboard. I just ordered a Corsair TX750, so hopefully that solves the problem. My current PSU doesn't even have an 8pin mobo connector, which may be the reason for random shut downs. Thanks in advance!
__________________

Answer:Computer Randomly Shuts Down

Well usually this happens due to following reasons
1. Problem with PSU
2. Overheating...Fan issues
3. Bad memory. ( Usually blue screens than restart)

Sam.

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MY friend built a pc for me and when i started the computer its shut downs randomly...at first the pc shuts down right after it starts..then after few boots my friend was able to set the bios and all..when we tried to install the windows the system shuts down again..sometime mid way thru the installation and some time even before the installation starts..i tried leaving the computer on for a while without trying to install the windows and it remain on..i dunno wats happening here..
My Pc Spec:
3.4 G Pentium D
512mb Corsair memory card
380w ATX12v psu that comes with the casing-Raidmax
160gb Maxtor hard drive
i tried to install wind xp...
no video cards or sound cards..
im really lost n i hope u guys can help me out..thanks in advance..
 

Answer:New Computer Shuts Down Randomly

Hello and welcome to Techspot!

First two guesses are either
a) you don't have the heatsink seated properly and your system is overheating. Try reseating the HSF with some new thermal paste.
b) Your power supply is dying. Raidmax are well known for producing low quality PSUs that die out early.
 

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Hi, recently my computer has been shutting down randomly whilst playing games and i cant seem to find the reason. Could somebody please take a look at my Temp and volt reading to see if maybe its a PSU or cooling problem. Thanks.

Readings:
http://imgur.com/OgNBSmA

Specs:

Motherboard: Asus P8Z77-V LX Motherboard
CPU: Intel 3rd Generation Core i5-3570K CPU
CPU Cooler: Coolermaster Hyper 212 Evo
GPU: Asus GTX 780 DirectCU II 3GB GDDR5
RAM: Crucial Ballistix Sport 8GB Kit
HDD: Western Digital Green - 1TB Desktop SATA Hard Drive - OEM
SSD: Samsung 840 Series 120GB 2.5 inch SATA Solid State Drive
PSU: Corsair Gaming Series 2013 Edition GS 700W ATX
Optical Drive: LG GH24NS95.AUAA 24x SATA SuperMulti Internal DVDRW Bulk
OS: Microsoft Windows 7 Professional 64bit
Case: Coolermaster Storm Trooper Case
 

Answer:Computer Shuts down randomly

CamSmitty17 said:


whats the brand and model of your computerClick to expand...

Its custom, i made it
 

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Hello,

I don't know if anyone can help me, but it would be great if I found a solution.

I have an HP-Pavilion 1465dx series laptop. I have had it for 4-5+ years. The laptop will randomly shut down when not plugged in. I used to think it was a battery issue so I switched out the batteries and still experienced the problem after a time. Then I thought it was an overheating issue but it happens even when its in a ventilated area. The computer will shut off and I cannot restart it without pulling the CMOS battery and rebooting. I replaced the CMOS battery and this is not the issue. I've replaced the charger, and updated the drivers etc. Nothing seems to work. If I leave the computer unplugged in a low power state for sometime it ends up shutting off randomly when I go to use it (even if the battery is reading with power still). I don't know if this is bad memory.. Bad motherboard or what... I have ran all the diagnostic test long and short, virus scans, etc and nothing has come up with an issue so I don't know what else to attempt..

I am currently running:

Windows 7.
HP Pavilion 1465dx
Service Pack 1
64 BIT OS
Intel Duo 2 Core T6500 @ 2.10GHz

Any suggestions? Thanks.

Answer:Computer Randomly Shuts Off

Hi you might take a look through the steps here some will be the same as you have done Black Screen Issues and Troubleshooting

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Those are my temps .
CPU Digital Thermal Sensor:
CPU#0 Core0- min 24C , max 30C
CPU#0 Core1- min 24C , max 32C

ITE IT8720F:
Temperature 1: min 22C , max 22C
Temperature 3: min 175C max 182C

S.M.A.R.T:
SAMSUNG HD1035J Temp: min 25C , max 26

Ati GPU (ati radeon hd 5700)
GPU thermal diode min 40C , max 45C
GPU TSO(DispIO) : min 39C , max 42 C
GPU TS1(MemIO) : min 33C , max 39C
GPU TS2 (Shader): min 40C max 44,5C
And i have question what is that Temperature 3:min 175C max 182C always if that one gets over 210 it shuts my computer down and then back in.

Answer:My computer shuts down randomly.

Temp 3 has to be wrong. Thats almost twice the temp of boiling water

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I built my own computer and everything was fine. Then I decided to buy a new heatsink and new 120 mm fan to cool it down, because the cpu was hitting 75 C. So I got those, but now my computer seems to shut off on its own. Sometimes when I turn it on it starts to boot up, and then shuts off, or even when I'm in the middle of something it'll just turn off. I opened up the case to make sure everything was plugged in, and it seems fine. I have a 3.2 Ghz, x700 pro graphics, audigy 2 value sound, a dvd and cdrw drive, raptor 32 gig and seagate 200 gig, an abit AG8 mobo, and a 450 watt power supply.

Answer:My computer randomly shuts off.

it could be shutting off because its over heating.
you put some Arctic Silver on the HS?

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This started a few months ago just shutting down once or twice a week. Not sure if it is was after unsuccessfully downloading a current Adobe Flash Player, IE 8 or contracting a virus. It went on hardly unnoticed until today, when the computer began shutting down every 30 minutes - an hour and a half. We use Windows XP Service Pack 3 and Microsoft Office 07. There is no error message prior to shut down, and after the computer restarts the Microsoft Windows error appears saying the computer has just recovered from a serious error - report/don't report. We have tried reporting a few times but get a corrupted error report message. Not sure where to go from here. Any suggestions?

Answer:computer randomly shuts down

Rebooting computers are a pain to diagnose usually. Anything can cause a computer to reboot: spyware, virus, faulty memory, failing fan causing overheating, bad motherboard or failing hard drive, plus any other component in the case. When it shuts down, does it just power off or does it give you a blue screen of death (blue screen with white text with stop error message on it)?Just to see if you posted in the correct forum, I suggest you run an MBAM scan.Please download Malwarebytes' Anti-malware and save it to your desktop.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. On the Scanner tab make sure the "Perform Quick Scan" option is selected then click on the Scan button. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found". Click OK to close the message box and continue with the removal process.Back at the main Scanner screen click on the Show Results button to see... Read more

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Hi All,
Just recently my comp has started to completely shut down at random times without any warning , sometimes it will run for a couple of hours and another it will shut down within minutes of rebooting.It shuts down much faster than when going though the usual shutdown procedure too, the screen goes black with the cpu light flashing like crazy and within 5 seconds or less it has completely shut down . A few times it has shut down even before Windows has fully loaded .
I've run Adaware,Spybot,Hijack This,full virus scan which found a couple of trojans that I deleted .My OS is fully updated with the exception of SP2 ,I checked temps and fan speeds in the Gigabyte utility manager and they seem ok.
Has anybody got any ideas what might be causing it or what I should check next ? .

T.I.A. Stitch.
 

Answer:Computer randomly shuts down

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So about 2 days ago my computer randomly shuts itself off. I was in a bit of confusion as to why because I had just built it if not about 2-3 months ago with new parts and everything. So I try to turn it back on and it loads up windows and everything but then approximately 10 minutes later the computer shuts off abruptly. So yet again I attempt to turn it on and it only boots up for about 5 seconds and then shuts off. I try the switch again and nothing. So then I wonder if my power strip was the issue and I reset that and try again. It goes on once again but then shuts off about 5 seconds into it. But soon after it's not so much the problem and later shuts off after logging into windows regularly.

I'm pretty aggravated at the moment because like the majority of people I lack the patience for troubleshooting hardware. The computer doesn't turn on unless I reset the power switch. Although thats not the case because I later found out if I just switch my PSU off and then on again the computer boots up. I take a peek inside my computer and it's pretty damn dusty, so I thought that could be an issue with overheating my cpu and whatnot. After I blow out the dust with compressed air, I come back and this time I'm only plugging in my keyboard, ethernet, and monitor cables into my computer. I turn it back on and it makes it through windows and loads up all my settings and programs in the OS. Around ten minutes later, the computer abruptly shuts off. Shat.
... Read more

Answer:Computer Randomly Shuts Down

Hello Hippo, welcome to Major Geeks.

Let me be the first to introduce you to the ancient Geek custom of acquainting other Geeks with the minor, insignificant and irrelevant details of your PC and operating system, so that we can ignore all the information supplied to better help out.
 

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Ok heres the statsVideo Card:2-Radeon ATI 4400 HD 1Gig Graphics Cards.Motherboard:Asus P7P55D LE Mother BoardCPU:Intel i7 Processor8GB-RAM1TB Hard DrivePSU is i forget but its a really good one.So my computer keeps shutting down randomly, I have replaced the Motherboard,CPU, and 1Video cardI replaced the Video Card because it was running at 95Degrees Celsius, the other one is fine its running at 45Degrees Celsiusthe CPU is running at 80Degrees Celsius when Idle and when being taxxed, I had that replaced and its still running at the same temperature.But after replacing almost all the components of the PC its still shutting down, and I dont think its the power supply causing it because there isnt any odd smells or anything coming from it.And it shuts down for no reason, it could be idling and it will shut down, so I have no idea what to do anymore.

Answer:Computer Shuts Down Randomly

Quoteit could be idling and it will shut downCould it be that power options are set to choose after specific idle time then shutsdown?

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Logfile of HijackThis v1.99.1
Scan saved at 4:22:45 PM, on 8/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\3B Software\Windows Registry Repair Pro\Windows Registry Repair Pro.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\3BSOFT~1\WINDOW~2\Windows Clean-Up Pro.uzy
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.netzon.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSea... Read more

Answer:My Computer Randomly Shuts Off! This Is My Hjt Log.

Unless I'm missing something I'm not seeing an antivirus program running.

You can get a free one here Free Antivirus http://free.grisoft.com/freeweb.php/doc/2/

I would do an online scan also here:

Free Online Virus Scan http://www.pandasoftware.com/activescan/

Anything it can't delete make note of so it can be deleted later.

Do this also

Please download and run the following programs.
AD-AWARE SE

Go to http://www.majorgeeks.com/Ad-Aware_SE_Personal_d506.html and download Ad-Aware SE 1.05
Install and launch program. Click in “ Check for updates “ and download latest reference files.

From the main window: Click START. Under “ Select a Scan Mode” click “Perform Full System Scan”. Uncheck “Search For Negligible Risk Entries”.

Click Next to start scan.
After scan mark everything for removal. ( Right click and Select All )
Restart computer.
SPYBOT SEARCH & DESTROY

Go to http://www.majorgeeks.com/SpyBot-Search_&_Destroy_d2471.html and download Spybot Search & Destroy.

While online open program and click on Search for Updates. Download all updates.
Close all browser windows and click on “ Check for Problems “. Put a check in all entries it finds with a RED exclamation mark then click on Fix Selected Problems.

Restart your computer.
Post another log.
 

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Ok so I just built a computer and i'll be in the middle of something and the computer will randomly shut down. It happened one time while i left it on over night. It doesnt happen all the time, just once in a while. I dont think its my cpu over heating because i have Mother Board Monitor that says its at 35-45C. I have a program made for the motherboard by the manufacturer that says the same thing. Idk what the problem could be.

btw the specs are:
MSI K8N Neo2 Platinum Mobo
AMD Athlon 64 3500+
1 gig Corsair XMS memory
Nvidia 6800 vid card
120 gig hdd

Everything is at stock speeds

Thanks for any help
 

Answer:Computer randomly shuts down

Generally, random shut downs are symptoms of overheating problems, OR voltage stability problems. Do you have voltage problems in your area, OR is the PC on the same circuit as some other Appliance that has a large power draw on startup?

Is the PC connected to a UPS or other power stabilizer device?

Is the Power Supply for the PC a "quality" unit, and sized right for the devices installed?

You could try plugging in an OLD (no battery BU) digital clock to the same plug set as the PC and see if it is flashing 12 after the PC shuts down...although this is not a fool proof test...the PC may be more sensitive than the clock.
 

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Hi everyone,

I'm having a bit of trouble with my computer which seems to randomly power down. It all started last night when I left the room to grab dinner. Upon my return, I found that my computer had mysteriously shut down. I turned it on, got to Windows, and it powered down without warning. I switched it on again, and this time it powered down even before Windows had loaded.

I assumed that the problem was due to my PSU, so I went out to get a new one this morning, higher wattage and all. Plugged it in, turned the computer on, and got a good 15 mins out of it before it shut down once again.

After doing a bit of research on the web, I thought that the problem might be due to the CPU overheating, so I switched my computer back on going into BIOS to monitor the temperature. I watched it rise steadily for about 20 minutes till around 105 degrees C before it shut down. I thought I had found the source of my problem. I switched back to my old PSU since I discovered that it was unrelated to the problem and proceeded to clean all the dust out of the computer's case. Started the PC again, monitered the temperature. It slowly rose and stayed steady at around 52 degrees C this time but shut down after about 5 mins or so. So it isn't a temperature problem.

I'm sorta lost now and don't know what to do. I can't even get in to run a couple diagnostic programs. Any pointers? Any help or advice would be greatly appreciated. I have a P4, 2 GHz with ... Read more

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my computer keeps shutting down by itself. when it reloads, it doesnt do the chkdisk thing it normally does if it shuts down wrongly. i don't have time to do a full system scan with norton before it shuts down again, norton is the only anti-virus thing i have. help??i got this thing after my computer loaded

Answer:Computer Randomly Shuts Down

welcom apart FROM Norton do you have any other protection programs on board?

and what is your windows version please; have you updated it via the windows update site recently ?

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Just recently, my computer shuts down on me for no apparent reason. It completely shuts off and it doesn't even reboot. Most of the time, I keep my computer running for a few days straight. Does anybody know why this happens?
 

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Hi guys I have an E-Machine that is all the sudden having a very annoying problem.  When I turn on the computer I get to the Windows user name log in screen and click to log on under the names and the computer hangs for a moment then shuts off =/ My first guess was that the power supply is defective but I wanted to get some other ideas before I chance that idea and buy a new one.  Any thoughts? Also there has been no recent Hardware installs conducted. Specs for the computer:Windows XP Home 2.60 ghz Celeron40gb Harddrive Ultra DMA3D Intel Extreme Graphics AGP256MB DDR Ram

Answer:Computer Randomly shuts down

Bump^

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i have a customers computer that randomly shuts down in the middle of just general usage. I will do the basic trouble shooting, but any further info or tips would be great. Thanks.
 

Answer:Computer randomly shuts down

Common causes for this would be overheating or PSU failure.

Download and install this to keep an eye on your CPU temperature. Set it to display the temps in the task bar. If the temps are going over 80ºC you should check the fan is OK and that the heatsink is clean, also replace the thermal paste on the CPU.

http://www.alcpu.com/CoreTemp/
 

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It does it more when I'm on the internet, or when I use certain programs; but, even when I'm not connected to the internet I have this problem.

Answer:my computer randomly shuts down

Scan with Malwarebytes first to be sure it is not caused by some type of malware.Install HWMonitor and report temperature readings to see if it is heat related (possibly a build up of dust internally).Make a bootable CD with Memtest86 on it and boot to it. Let it run through all tests. Any errors might mean bad memory.Report Results for additional advice.http://www.malwarebytes.org/http://www.cpuid.com/downloads/hwmo...http://www.memtest86.com/download.htmYou have to be a little bit crazy to keep you from going insane.

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Sony Vaio VPCEH390X
Intel 5 - 2.5 Ghz
4GB RAM
Windows 7 Home Premium(64x)
BIOS: InsydeH2O Version 03.60.51R0190Z9
 
 
Computer is randomly shutting down(no BSOD) and the event log comes with 3 consistent errors I'll post below then ultimately ends with the 41 Kernel Power Critical.
 
I'm ran TDSSKiller, Malwarebytes, downloaded AVG with the TuneUp and ran test, and did chkdsk.
 
Source: DHCP-Client
Event Id: 1001
 
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x74E50BC0E1B7.  The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" /> 
  <EventID>1001</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>3</Task> 
  <Opcode>75</Opcode> 
  <Keywords>0x4000000000000000</Keywords> 
  <TimeCreated SystemTime="2013-11-07T06:31:31.146449600Z" /> 
  <EventRecordID>6742</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="1088" ThreadID="3108" /> 
  <Channel>M... Read more

Answer:Computer randomly shuts down

Hi, there are a few different things that can cause a PC to shut down suddenly. Can you describe what happens when it randomly shuts down, e.g. does it actually go into a shutdown sequence, does the screen suddenly go blank and all of the hardware shut off, does it freeze?
 
Also, does your machine have a CD/DVD drive, or did you install any emulation software for mounting ISO files? There's an error in your event log that makes me think there could be a problem there, specificially:

Error: (11/07/2013 09:59:31 PM) (Source: sptd) (User: )
Description: Driver detected an internal error in its data structures for .

Error: (11/07/2013 04:12:25 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
sptd

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K, my computer will randomly shut down Hard, like you just pulled the plug out of the wall.
Then when you try and turn it back on, reads FF, PSU fan working, all fans are going but one.
This one is not working based on the mother board, i.e. if I switch that fan around with another then it works and the other doesn't (hope that makes since) I also get no monitor output. The fan also tries to start, moves barely then stops completely.
After turning it on and off a bunch of times,
(have to hold down power button to shut off, sometime this won't even work and I have to turn power off to the PSU)
It will start up says there was a CMOS error and that defaults were loaded and everything goes back to working normally.
Then it will shut down and I go through the same process over again. Seems to be progressively getting worse. Did this about 3 times to me yesterday in about a 10hr time period. Went about 4 days before it did it again the first time.
One of the times when I tried to turn it on, after it had shut itself down, only the PSU fan was going and not any other fans.

My best guess is that its the motherboard but this is based on the fan output stops receiving any power.
Computer specs:
Motherboard: Gigabyte X58A-UD3R
CPU: I7
Video: 2 Geforce GTX 480
Ram: 8 Corsair CMX12GX3M3A133C9
PSU: Corsair HX1000
OS: Windows 7

Things I've tried to get it to start without success:
Putting just one stick of ram in, went trough every stick lol, nothing.
Using one video card.
Resetting CMO... Read more

Answer:Computer Randomly Shuts down.

what are the temps and voltages from the BIOS?

which fan is not working? is it a case fan or the cpu fan?

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So here's the deal. I'm using XP. My computer has started to turn off (and not reboot) randomly for the past couple of months. I can be doing anything from writing a paper. Watching something on Winamp and playing solitaire. Listening to music. There is no error message. I've run Norton scans, and I've even gone to PCpitstop.com and run tests there. I'm not sure what to do or what the problem could be. Oh and if I try to turn it on a few seconds after it's shut down, it starts to boot up, but just turns off again. I usually have to wait a few minutes or more in order to use the computer for longer periods of time.
 

Answer:My computer shuts off randomly when I'm using it

it's either a bad power supply or an overheating system
 

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Hello. I've had my computer for about a year and a half. This issue started yesterday.
My laptop will make a clicking noise, and then shut down. So far, this has happened twice. Once each day. 
A friend told me my laptop is probably overheating, and it shuts down to prevent that, but this second time, which happened only minutes ago, my laptop, wasn't even hot.
 
 

Answer:Computer shuts down randomly

The clicking could be coming from your hard drive if it's about to go out. Also it could be coming from the fan inside your case hitting a cable.
 
Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link for the snapshot.

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i got my computer 3 months ago here are my specs
 
i7 3770
16gb ram
1TB SATA
geforce 560 gt
Power supply only 300 watts
 
And for the past week it has been struggling to come on my only guess is the power supply but i check my event log CRITICAL ERROR  KERNEL POWER event id 41 could this be my psu? or could it be a windows error?
nothink is overheating i keep checkin its allways around 20-50 celcius
 

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Hello,

I am having a problem where my computer randomly shuts down and restarts. This happens sometimes a minute after I get online and sometimes an hour or so after I get online. I am currently using dial up (kind of living in a temporary apt right now ). My computer is a Sony Vaio desktop with a 2.8 P4 with Win XP personal. I don't think it is the power supply because this only occurs when I am online no matter how long I leave my computer turned on. I have seen alot of forums where people have had this problem while playing games, but being that I am currently using dial up, I am not doing much of that. Also, I have plently of ram. The problem started recently when I installed Norton Internet Security 2005. Prior to that I had Norton Antivirus 2004. I have tried Norton tech support and they concluded that it wasn't a result of the Norton. Another thing that happened at the same time is that my javascripts in Internet Explorer quit working; but this only happened in e-mails. In other words I can open links on websites but not links sent to me via my hotmail account. However, these links still work when I access my e-mail from AOL. Kinda strange, huh? I am going to quit typing now for fear that my computer is about to shut off and I am going to have to retype all of this. Thanks in advance for your advice. - Matt

Answer:Computer randomly shuts down

Thats interesting.

I would download HighJackThis and post your log file in the HJT forum...a link to an up to date HJT can be found in their forum.

Good luck

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As the title says my laptop (Compaq Presario r3000 WinXP Pro, Pentium 4) shuts down at the oddest times. Now usually it happens when I accidently move the charging/power cord. (I need to leave the cord in because my battery has been shot for a while.) So I think it might have something to do with the power connection but then sometimes it just shuts down when I'm not even touching it.
Could it be that the cpu is getting too hot? I've tried taking the back cover off to clean out the fans but I couldn't get one of the screws out because my screwdriver broke. So I figure I'm going to try that first when I find a new screwdriver thats not a piece of junk.
Any other suggestions?

Answer:Computer Randomly Shuts Down

You've stated the 2 most obvious places to start looking. Heat could cause it, or the power connection inside the laptop could be loose. Possibly where it's soldered to the board
Mark

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i can be doing any thing on my pc and it will shut down with out blue screening then restarts.
i have checked cpu and gpu temps all look ok and have done memtest on each stick which came back with a pass.

any help would be much appreciated.

Answer:Computer shuts down randomly

You might want to read how to properly post a thread. Since i made this mistake, no one helped me out yet.

Here's the link:
Blue Screen of Death (BSOD) Posting Instructions

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About a week ago, right after getting rid of a nasty little adware/virus that slipped past Norton, my computer started shutting down on its own. Usually twice within the first 15 minutes of startup, once more an hour or two later, then it runs great for 10-12 hours, or until I go to bed.
 
-- I've been poking around in event viewer and see Event ID 41 Kernel power for all the times the comp has shut off. It also lists, under Errors, 3011 and 3012, Loadperf.
 
-- The PSU is eight months old, a Corsair HX850, which was swapped out when my other very new Corsair completely died a couple months after building my comp. 
 
Any help y'all could give me would be greatly appreciated. Thank you!

Answer:Computer shuts off randomly

Hello Bonnie Lass,
Please download these programs to Desktop, and Copy and Paste back here. Note these need to be done in Normal mode, not Safe mode.
 
Please post a snapshot with Speccy for more system details -How to Publish a snapshot with Speccy <<-- Full Directions Here (only Copy / Paste the link)
 
 
Download Screen317 Security Check from Here or Here and save it to your Desktop.
Double-click SecurityCheck.exe Padlock Icon
Follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt
Please Copy / Paste the contents of that document.
Note 1:: If any security program requests permission to access the Internet, allow it to (it is 100% safe)
Note 2. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message, (or similar) restart computer and Security Check should run
 
 
Please download MiniToolBox  to desktop to run it.
 Checkmark the following boxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
 Click Go and Copy / Paste the result. (result.txt)
 
 
This may give us a better view of the internal problems.
 
Thank You .....

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Hey, I built my own computer a while back. Lately after a couple of hours it just shuts down in the blink of an eye, then after 2 seconds it starts back up. It seems pretty random. I was thinking new power supply maybe?
 

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is there any way i can fix this? im running xp
its gotten worse now, it use to be when running big programs now its just random
its also takes a while after it shuts off to be able to work again
 

Answer:computer shuts off randomly

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Hey all,

Lately, my system has been randomly shutting off as if it loses power temporarily. The screen just goes black, and then the system boots back up. As far as I can tell, it only happens when my system is overclocked, but even then it is inconsistent. I had my i7 920 clocked to a simple 3.2 ghz and my gtx 275 clocked to 725/1650/1300, then ran folding clients (SMP and GPU2 respectively) on both of them for 8 hours with no problems. Then, I close down the clients, open up photoshop and bridge, and the system shuts down. I turned it back on and within five minutes it had shut off again. I have restored the bios to stock settings, and it appears to be running fine. Could this be a PSU problem? Or does this system just not like overclocking very much? Any advice is welcome.
 

Answer:Computer randomly shuts off

Oh, also, I have been keeping an eye on my temps... According to Gigabyte's Easy Tune 6 program, the CPU temp has never gone above 45C and looking at EVGA Precision, the GPU temp usually sits in the mid-high 50s.
 

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To whoever is willing to help:

Your help is greatly appreciated. Starting about three days ago my computer has been randomly shutting down. I thought I did not have a big enough power supply, but that is not the case. I try to run virus system scan, but my computer would shut down before the scan is complete. Below is my system information.

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2
Language: English (Regional Setting: English)
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon™ 64 Processor 2800+, MMX, 3DNow, ~1.8GHz
Memory: 1024MB RAM

Answer:Computer Randomly Shuts Down

Have a look in the Event Viewer for any errors at the time of the freezes.To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.Check in all three categories (Application, Security, and System).If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.How To Use the Event ViewerThis type of rebooting behaviour is often caused by your computer overheating. You can check your system temperatures with SpeedFan, which should give you an indication of whether your system is running too hot.Also, I would recommend that you open your computer case and make sure all the fans are spinning okay and that there isn't an excessive amount of dust in there that would impede air flow. See the following Bleeping Computer tutorial for guidance on cleaning inside your computer.Cleaning the Interior of your PC

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During a power outage, my computer shut down
When I turned it on, I got a message saying it was shut down because some drivers were not installed properly and it was shut down to prevent damage.
I restored to the last known good condition and it works for awhile. It shuts down again and I get the message again. Any Ideas?
Thanks, Billbillie

Answer:computer shuts down randomly

Hi

Download and run this application: BSOD_XP_v1.3_jcgriff2_PROD.exe.
Once it has finished running zip the folder TSF_XP_Support which can be found in your Documents folder.
Attach the zipped file to your next post.

Maybe then we can see why it is shutting down.

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Hello, I been using my computer for the last bout 6 months now and havnt had an issue, and now all of the sudden it shuts down like someone is ripping the cord out of the back of it. Ive checked the temps to see if it might be an overheating issue but it doesnt seem to be, the avg temp is 30 Celcius, and it doesnt really get any higher then that. All the fans are spinning and airflow seems good. I have 1g of ramp and have a Nvidia 6800xt i beleive. A 1.8ghz processer and a 80g hard drive...im not sure bout the power supply, but I have a K8n Neo 2 motherboard. Another fact is that after it decides to turn itself off, I have to unplug it then plug it back in before it will power on again.

Plz help and ty in advance...
AJ

Answer:Computer randomly shuts off

Power Supply Units(PSU) are probably the most common thing to fail on a computer. Check if fan is working on the PSU. Check that your PSU is securely attached to the motherboard(if the PSU is not attached to the motherboard it will not start.) If fan is not working replace PSU.

It could be a other things. First Check voltages:

Input: If you have a multimeter check voltages on both your input from wall socket(should be between somewhere between 110-120VAC) If input voltage to PSU goes too low it is a condition known as sagging and will shut the computer off (this can be remedied with a UPS unit, APC makes good ones) [url]www.apcc.com[url]

PSU Output: check voltages coming from PSU. There are 3 voltages - 12VDC, 5VDC, 3.3VDC all which vary +/-10%. If lower then normal replace your power supply.

Another problem can be a dying power supply: It has internal components that are failing so you cannot tell if there is a problem by using a multimeter(voltages spike and sag too quickly to measure but enough to cause problems). If it is having intermittent problems that is a clue that it is the power supply. Replace it.

A bad or broken switch could also be the problem, but that would most likely just shut your computer down, not cut all power immediately.

If all you need to do is replace the power supply, you are in luck. They are not expensive and simple to install. Make sure you have the right form factor and is compatible with your motherboard.

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Hey all, here are the computer specs..
Windows XP PRO Fully updated
Geforce 8800GT Gfx Card
Q6600 Quad core processor
4gb of ram, made by G-Skill
The case is an ULTRA ATX medium Tower, with a built in 700w Power supply.

I built this computer back in February. It runs awesome, games are smooth, everything is great. However, recently it seems to have crumbled. Around the beginning of April, the computer shut itself off while I was playing oblivion. I assumed it overheated, but checking the temperature using Everest told me everything was fine. So without thinking i played for the rest of the day and nothing happened out of the ordinary.

That night, i went to bed and woke up in the morning and found the computer shut itself off once again. When i pressed the power button, the fans spin, the lights go on, and then 5 seconds later it shuts itself off, before the motherboard beeps. So after 4 hours of running around panicking that my computer was dead, unplugging various parts and plugging them back in, i found a solution. Unplugging and replugging in the 4prong cable next to the processor fixed it.

So for about 2 weeks, all was well. Then out of nowhere, when loading up WoW, the computer randomly shut itself off again. I did the same thing i did last time, unplugged that cable, plugged it back in, and all was good. At this point i was getting a little worried. It then happened again, another 2 weeks later, when playing Rise of Legends. Once again, the cable, plugged it ... Read more

Answer:Computer Randomly shuts off

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For experimenting, I have an older gateway essential (pentium 3) computer that shuts down randomly. Sometimes within seconds of startup and other times a few minutes thereafter. Once its going, seldom thereafter. It usually does it within 30 seconds.

When it shuts down the green power light stays lit (I think this may be the clue) and it will not restart unless I unplug the system, wait for the power light to go off and then plug it back in. Sometimes it takes several attempts to get it going.

Please Advise.

As an aside I'd like to add this here for others that have had similar problems due to overheating. My Compaq computer started shutting down randomly, but on that there was a led in front that would blink red indicating this (I looked it up in trouble shooting). So, I opened the case and the cpu fan was not working. I got a new fan, put it in, and that was not working either. As a work arround and not replace the motherboard, to fix this, I got one of the Y adapters that plugs into the power supply cables and connected the fan to that (12 volts for me) using only the two power leads on the fan (for my fan, red and black) and leave the third disconnected. I had to cut the wires and splice them. Testing showed that the old fan would also work the same way and I did not need to get a new one after all.
 

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I bought an HP Envy last week and it started turning itself off about every 30 minutes or so. When I restart I get an error message that says my pc encountered a problem which caused it to restart. its not restarting, its shutting off. I returned the computer and got another of the exact same brand and model. same problem. I returned it and got a gateway and im getting the same problem....HELP!!!!!!

Answer:computer randomly shuts down

Exactly the same problem with two entirely different computer brands? - - sounds to me like the only thing they have in common is the shop you bought them from, your power supply at home, or some external device you have plugged in to both computers which may be faulty.

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Anytime I play a movie (not sure about a DVD or CD, haven't tried it with that) after a while my computer just shuts off. This doesn't happen any other time. I can have photoshop running with browsers with 10 tabs and sure it will slow down but not just RANDOMLY shut off.

Everytime it does this I have to wait a bit and then turn it back on and when I do I always get this message.

http://i51.tinypic.com/wing8y.jpg

So is this a hardware problem or a software problem or a virus problem?

Thanks!
 

Answer:Computer shuts off randomly

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide
and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:
If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to login to an infected user account, try using a different use... Read more

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Hello there. recently i just reformatted my computer because of a nasty virus. The computer ran perfectly fine before the virus but now ill be on my computer surfing the net, listening to music and it will randomly shut off. The wierd thing is if im playing World of Warcraft it will never shut down. I can even run 2 WoW accounts on my computer at once with no problems. What could be the deal that when my computer isnt working as hard it just shuts down ? my mind is boggled can anyone help?
 

Answer:My computer randomly shuts off

System Specs

Could we have complete system specs? Don't forget PSU.
 

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I have a Dell laptop with Windows Vista and it will randomly shut down on me. It doesn't say that it is shutting down, it will just go black and turn off. It will happen when I am in the middle of something or when I am not doing anything.

Does anyone know what might be happening? And possibly how to fix it?

Answer:Computer Randomly Shuts Down

Boot into safe mode and see if that changes anything.

It could be that the power supply is dying.

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Okay, so I have a computer I built myself, all the drivers have been installed and it randomly shuts down

Heres the specs

500W Power Supply
2 Gigs of DDR2 Ram
250Gig Hard Drive
4 Fans (2 Case, 1 For Graphics Card, 1 for Processor)
Nvidia 8500 GT (Fatal1ty)
MSI Motherboard (K9AGM2-FIH)
No clue why it's freezing, no viruses, 4 Fans should be keeping it cool, any suggestions?
 

Answer:Computer randomly shuts down

I had faulty ram that had a similar problem. If you have some old ram laying around, toss it in and see if it still happens. I've also heard of faulty power supplies with that issue. That's all that I can think of, hope it helps.
 

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I am using Windows XP on my Dell Dimension 8300 and am in Internet Explorer when the computer shuts down randomly. Before it closes completely a screen comes up showing "Dell Ultrasharp, Genesis Display". I don't know what this is or why it is happening. Any positive direction to solve this problem will be appreciated.

Answer:Computer shuts down randomly

Does this only happen when you use Internet Explorer? Did you install something new recently?
Also, how long ago have you cleaned the inside of your computer? It is quite possibly a heating issue that is causing the shut downs. Clearing all the dust form the inside using compressed air can do wonders for heating problems.

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My hp labtop would shut off suddenly while the battery  had around 40-50% of battery life. I charged the battery to 100% and the same thing would happen around 50%. Fully charged it again and it suddenly shut off at 70%, but now the laptop cannot turn on unless the AC power cord is connected. Now when I turn on the laptop I receive an HP BATTERY ALERT - which says storage capacity of the battery to be very low etc.(601) I completed the system extensive test and everything PASSED, but the battery won't scan (Battery Check: Not installed).

Answer:Computer Shuts Off Randomly

Replace battery! 

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I had a problem with my computer randomly shutting down after a power surge.
So I installed a new HD and did a clean win XP install. Still it didn't work. So I got it some new ram (I was running 1 gig before now I am running 2.50 gb). Still shutting down randomly.

I have no clue what is wrong with the computer or what I can do to fix it. My computer's restarted five times while writing this.

I am running an IP-95 ABIT mobo with a intel dual core 3.20 mhz (no overclocking, factory). I am running 2x2 gb DDR2 OCZ Dual channel gold memory (new). I have win xp SP 3 with a GeForce 7300 GS vid card. Can anyone please help? I've been trying to fix this computer for about a month and it's sooo annoying and frustrating.

For more info: When it shuts down only somethings I get a blue screen for a split second. Also, firefox continually crashed even when it manages to not shut down quickly. I am running trillian pro and only four windows of firefox when it crashes but sometimes it crashed on start up or when I just have a word doc open.

My Minidump folder is filled so I posted the last two in RAR format for you guys to check out.

Answer:Computer STILL shuts down randomly

hello...

Try booting in Safe Mode and de-check 'Automating Restart' setting.
This way you will see error message.
Go START > RUN... > type MINIDUMP and hit Enter.
If you have 'dump' files, post them here...
Maybe you have viruses which are causing your PC to restart...

If it is not software failure, I would suggest to go into BIOS and check CPU and Motherboard temperatures. Poste them here...

Is your PC dusted from inside??? If it is, maybe CPU is over-heating...

And tell us what make/model PSU you have...

Keep us posted...

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By shutting off, I mean it just goes black suddenly, not that windows will properly shut off.

- This usually takes many hours before it happens, but it will happen eventually, even if just left idling or in standby for a day or two

- It doesn't appear to be overheating
- It's a new computer
- I don't think there's any problem with the RAM

It has XP SP3.

Any idea?
 

Answer:Computer randomly shuts off

What do the properties in your power options say under control panel? It sounds like it's going into a hibernation state. Uncheck it under power options if that's the case. Jazz
 

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Problem: So after about 15 minutes my computer will just shut down, or sometimes the screen will freeze permanently (mouse doesn't move on the screen and video or music stops) but the screen just usually goes black, so i have to shut off with the button.The weirdest thing is that if i open it right away, the screen will be all black ! After that, if i wait a while, it opens as if nothing happened, but then the same thing happens again.. it'll just shut down without warning.

I had this other problem months ago where i couldn't even open my computer (the screen was all black) but i got someone to reinstall windows for me (i'm not really willing to reinstall it again..) and it was working fine, until now..

So I've tried: rebooting, system restore, scanning my computer and some of the options when pressing f8 or f12 when first opening. Right now i'm on safe mode, and it's not closing ! But i need a solution that more long term..i just found out there's not volume on safe mode...
here is all the info:
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 Processor 3500+, x86 Family 15 Model 79 Stepping 2
Processor Count: 1
RAM: 447 Mb
Graphics Card: NVIDIA GeForce 6100 nForce 405, 1 Mb
Hard Drives: C: Total - 151064 MB, Free - 89347 MB;
Motherboard: Acer, EM61SM/EM61PM , ,
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabl... Read more

Answer:computer shuts down randomly..

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 Hi, I have a lenovo computer m series (Lenovo_MT_1015). I've had it for more than a year. Recently it has been shutting off randomly when plugged it. It just goes dead.  To turn it back on, I need to disconnect the power supply from the back of the computer, plug it back in, and then it turns on again. Without that it won't turn on.  It came with windows 8 but I upgraded to windows 10.  What do I do?

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