Computer Support Forum

Computer randomly shuts off and icons switch unexpectedly

Question: Computer randomly shuts off and icons switch unexpectedly

My HP Pavillion Elite HPE will shut off and restart on its own. Also, icons are being switched around, i.e., the excel icon shows up for word documents and vice versa. There are no messages associated with this action.
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428  BrowserJavaVersion: 10.51.2
Run by Administrator at 14:08:34 on 2014-01-21
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.16367.13525 [GMT -5:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\spoolsv.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\APC\PowerChute Personal Edition\mainserv.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\ArcGIS\License10.0\bin\lmgrd.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
C:\Program Files (x86)\ArcGIS\License10.0\bin\lmgrd.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\ArcGIS\License10.0\bin\ARCGIS.exe
c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\ProgramData\MobileBrServ\mbbservice.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Program Files\Common Files\Nitro\Reader\3.0\NitroPDFReaderDriverService3x64.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\Program Files (x86)\PDF Complete\pdfsvc.exe
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\X-Rite\Devices\Services\xrdd.exe
C:\Program Files (x86)\APC\PowerChute Personal Edition\dataserv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\ModLEDKey.exe
C:\Program Files\IDT\WDM\beats64.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe
C:\Program Files (x86)\X-Rite\ColorMunki Display\ColorMunkiDisplayTray.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe
C:\Program Files (x86)\APC\PowerChute Personal Edition\apcsystray.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXRCV.exe
C:\Users\Carlos\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe
C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\CNYHKEY.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\SpeedFan\speedfan.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bing.com?pc=HPDTDF
uDefault_Page_URL = hxxp://www.bing.com?pc=HPDTDF
mWinlogon: Userinit = userinit.exe
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\IPS\ipsbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
mRun: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [BATINDICATOR] C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe
mRun: [LaunchHPOSIAPP] C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\LaunchApp.exe
mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
mRun: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
mRun: [Nikon Message Center 2] C:\Program Files (x86)\Nikon\Nikon Message Center 2\NkMC2.exe -s
mRun: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Display] C:\Program Files (x86)\APC\PowerChute Personal Edition\DataCollectionLauncher.exe
mRun: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
mRun: [FUFAXRCV] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXRCV.exe"
mRun: [FUFAXSTM] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe"
mRun: [KiesTrayAgent] C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\ADMINI~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Carlos\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\APCUPS~1.LNK - C:\Program Files (x86)\APC\PowerChute Personal Edition\Display.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\COLORM~1.LNK - C:\Program Files (x86)\X-Rite\ColorMunki Display\ColorMunkiDisplayTray.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SNAPFI~1.LNK - C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\XRGamma.lnk - C:\Program Files (x86)\X-Rite\ColorMunki Display\XRGamma.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
TCP: NameServer = 10.158.45.165
TCP: Interfaces\{A8099378-591A-4962-B8FC-5BB0763AA29B} : DHCPNameServer = 200.3.200.5 200.3.200.6
TCP: Interfaces\{B28B9E48-5276-494E-A28B-574FDFC211A8} : DHCPNameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{E53BBCEF-859E-4498-8309-8FF941294C32} : DHCPNameServer = 10.158.45.165
TCP: Interfaces\{E53BBCEF-859E-4498-8309-8FF941294C32}\1454057796669623 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{E53BBCEF-859E-4498-8309-8FF941294C32}\94E6475627E656470516271645F646F637C2 : DHCPNameServer = 201.221.253.254 201.221.253.252
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= C:\PROGRA~2\COMMON~1\JAKSTA~1\AUDIOC~1\jaudcap.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll
x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll
x64-Run: [BeatsOSDApp] C:\Program Files\IDT\WDM\beats64.exe
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-Run: [SmartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [Nvtmru] "C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\nvtmru.exe"
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Administrator\AppData\Roaming\Mozilla\Firefox\Profiles\e5ufvrf0.default\
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npdf.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npnitroie.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npnitromozilla.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
FF - plugin: C:\Program Files (x86)\Virtual Earth 3D\npVE3D.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Default\AppData\Local\HuluDesktop\instances\0.9.13.1\nphdplg.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1501000.012\SymDS64.sys [2013-11-19 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys [2013-11-19 1147480]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20140110.001\BHDrvx64.sys [2014-1-13 1526488]
R1 bizVSerial;Franson VSerial;C:\Windows\System32\drivers\bizVSerialNT.sys [2011-8-8 25616]
R1 ccSet_N360;N360 Settings Manager;C:\Windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys [2013-11-19 162392]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20140118.001\IDSviA64.sys [2014-1-20 521944]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1501000.012\Ironx64.sys [2013-11-19 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys [2013-11-19 590936]
R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe [2009-5-14 759048]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-1-18 89600]
R2 APC Data Service;APC Data Service;C:\Program Files (x86)\APC\PowerChute Personal Edition\dataserv.exe [2012-1-24 21880]
R2 ArcGIS License Manager;ArcGIS License Manager;C:\Program Files (x86)\ArcGIS\License10.0\bin\lmgrd.exe [2008-11-6 1500424]
R2 cpuz135;cpuz135;C:\Windows\System32\drivers\cpuz135_x64.sys [2011-2-11 21992]
R2 EpsonCustomerParticipation;EpsonCustomerParticipation;C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe [2011-6-9 555392]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
R2 Mobile Broadband HL Service;Mobile Broadband HL Service;C:\ProgramData\MobileBrServ\mbbService.exe [2012-10-4 230240]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe [2013-11-19 264360]
R2 NitroReaderDriverReadSpool3;NitroPDFReaderDriverCreatorReadSpool3;C:\Program Files\Common Files\Nitro\Reader\3.0\NitroPDFReaderDriverService3x64.exe [2013-7-26 230416]
R2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2010-6-1 2804568]
R2 pdfcDispatcher;PDF Document Manager;C:\Program Files (x86)\PDF Complete\pdfsvc.exe [2011-1-18 1121304]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2013-6-21 413472]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-1-18 2655768]
R2 WinI2C-DDC;WinI2C-DDC Kernel Mode Driver;C:\Windows\System32\drivers\DDCDrv.sys [2011-10-7 20832]
R2 xrdd.exe;X-Rite Device Services Manager;C:\Program Files (x86)\X-Rite\Devices\Services\xrdd.exe [2011-3-10 203088]
R3 CamSuiteVAC;CamSuite Virtual Audio;C:\Windows\System32\drivers\CamSuiteVAC.sys [2011-6-14 56320]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-11-23 137648]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2012-12-6 2350176]
R3 nusb3hub;NEC Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-1-18 77824]
R3 nusb3xhc;NEC Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-1-18 180224]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-3-21 452200]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2012-7-9 104912]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2012-7-8 123856]
S3 androidusb;SAMSUNG Android Composite ADB Interface Driver;C:\Windows\System32\drivers\ssadadb.sys [2013-5-5 38080]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\drivers\ssudbus.sys [2013-5-5 103064]
S3 Franson GpsGate 2.0;Franson GpsGate 2.0;C:\Program Files (x86)\Franson\GpsGate 2.0\GpsGateService.exe [2011-6-27 258048]
S3 FsUsbExDisk;FsUsbExDisk;C:\Windows\SysWOW64\FsUsbExDisk.Sys [2013-5-5 37344]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2013-12-11 111616]
S3 nmwcdnsux64;Nokia USB Flashing Phone Parent;C:\Windows\System32\drivers\nmwcdnsux64.sys [2011-8-17 171008]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-11-30 19456]
S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);C:\Windows\System32\drivers\ssadbus.sys [2013-5-5 169288]
S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);C:\Windows\System32\drivers\ssadmdfl.sys [2013-5-5 21320]
S3 ssadmdm;SAMSUNG Android USB Modem Drivers;C:\Windows\System32\drivers\ssadmdm.sys [2013-5-5 188232]
S3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\drivers\ssudmdm.sys [2013-5-5 203672]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-11-30 57856]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-2-11 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
.
=============== Created Last 30 ================
.
2014-01-21 18:56:18    --------    d-----w-    C:\Program Files (x86)\SpeedFan
2014-01-20 21:40:44    96168    ----a-w-    C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2014-01-20 20:23:54    --------    d-----r-    C:\Users\Administrator\Dropbox
2014-01-17 17:58:38    --------    d-----w-    C:\Users\Administrator\AppData\Local\Programs
2014-01-17 17:10:16    --------    d-----w-    C:\Users\Administrator\AppData\Local\Macromedia
2014-01-15 02:38:51    99840    ----a-w-    C:\Windows\System32\drivers\usbccgp.sys
2014-01-15 02:38:51    7808    ----a-w-    C:\Windows\System32\drivers\usbd.sys
2014-01-15 02:38:51    53248    ----a-w-    C:\Windows\System32\drivers\usbehci.sys
2014-01-15 02:38:51    376768    ----a-w-    C:\Windows\System32\drivers\netio.sys
2014-01-15 02:38:51    343040    ----a-w-    C:\Windows\System32\drivers\usbhub.sys
2014-01-15 02:38:51    325120    ----a-w-    C:\Windows\System32\drivers\usbport.sys
2014-01-15 02:38:51    3156480    ----a-w-    C:\Windows\System32\win32k.sys
2014-01-15 02:38:51    30720    ----a-w-    C:\Windows\System32\drivers\usbuhci.sys
2014-01-15 02:38:51    25600    ----a-w-    C:\Windows\System32\drivers\usbohci.sys
2014-01-06 19:23:36    4558848    ----a-w-    C:\Windows\SysWow64\GPhotos.scr
.
==================== Find3M  ====================
.
2013-12-11 02:22:27    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-11 02:22:27    692616    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2013-11-26 10:19:07    2724864    ----a-w-    C:\Windows\System32\mshtml.tlb
2013-11-26 10:18:23    4096    ----a-w-    C:\Windows\System32\ieetwcollectorres.dll
2013-11-26 09:48:07    66048    ----a-w-    C:\Windows\System32\iesetup.dll
2013-11-26 09:46:25    48640    ----a-w-    C:\Windows\System32\ieetwproxystub.dll
2013-11-26 09:23:02    2724864    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2013-11-26 09:18:39    139264    ----a-w-    C:\Windows\System32\ieUnatt.exe
2013-11-26 09:18:09    111616    ----a-w-    C:\Windows\System32\ieetwcollector.exe
2013-11-26 09:16:57    708608    ----a-w-    C:\Windows\System32\jscript9diag.dll
2013-11-26 08:35:02    5769216    ----a-w-    C:\Windows\System32\jscript9.dll
2013-11-26 08:28:16    553472    ----a-w-    C:\Windows\SysWow64\jscript9diag.dll
2013-11-26 08:16:12    4243968    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2013-11-26 08:02:16    1995264    ----a-w-    C:\Windows\System32\inetcpl.cpl
2013-11-26 08:02:06    940032    ----a-w-    C:\Windows\System32\MsSpellCheckingFacility.exe
2013-11-26 08:02:06    194048    ----a-w-    C:\Windows\SysWow64\elshyph.dll
2013-11-26 07:32:06    1928192    ----a-w-    C:\Windows\SysWow64\inetcpl.cpl
2013-11-26 07:07:57    2334208    ----a-w-    C:\Windows\System32\wininet.dll
2013-11-26 06:33:33    1820160    ----a-w-    C:\Windows\SysWow64\wininet.dll
2013-11-23 18:26:20    417792    ----a-w-    C:\Windows\SysWow64\WMPhoto.dll
2013-11-23 17:47:34    465920    ----a-w-    C:\Windows\System32\WMPhoto.dll
2013-11-20 02:30:08    177752    ----a-w-    C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-11-12 02:23:09    2048    ----a-w-    C:\Windows\System32\tzres.dll
2013-11-12 02:07:29    2048    ----a-w-    C:\Windows\SysWow64\tzres.dll
2013-10-30 02:32:01    335360    ----a-w-    C:\Windows\System32\msieftp.dll
2013-10-30 02:19:52    301568    ----a-w-    C:\Windows\SysWow64\msieftp.dll
.
============= FINISH: 14:09:10.00 ===============
 

Relevance 100%
Preferred Solution: Computer randomly shuts off and icons switch unexpectedly

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Computer randomly shuts off and icons switch unexpectedly

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/521589 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.Please do this even if you have previously posted logs for us.If you were unable to produce the logs originally please try once more.If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available. Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.
Thank you for your patience, and again sorry for the delay.
***************************************************
We need to see some information about what is happening in your machine. Please perform the following scan again: Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.DDS.com Download LinkDouble click on the DDS icon, allow it to run. A small box will open, with an explanation about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that pop up for posting the results. Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control can be found HERE.As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

12 more replies
Relevance 93.89%

Hi,
This usually happens with processes such as converting wav files to mp3 or with some flash players. The computer just stops, period. I'm not doing anything illegal--some programs it might happen with are exact audio copy or flac front end, which should be fine to use. Also happens on websites, such as youtube, with flash players occasionally. Here's the hijack this. Thanks in advance for any help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:13:19 PM, on 8/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Acer\eManager\anbmServ.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Pro... Read more

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Relevance 71.75%

here is the bugcheck after the computer started back up. everything was running fine then !BAM! restart.
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc000001d, 0xe2bf877c, 0xac660890, 0x00000000)

 

Answer:Computer shuts down unexpectedly

is the computer setup to create a minidump when it crashes if so post them here
 

27 more replies
Relevance 71.75%

My Custom Computer Specs:

P4 3.0 GHz
1 GB Ram
Radeon 9600Pro Video Card
80 GB HD
Windows XP

Just recently my computer started shutting down randomly whenever it feels like it. I dont know if its a hardware, virus, or power problem. Please help me I am desperate to fix it.

Also, my monitor recently started acting weird. When I turn on my computer and turn on my monitor, my monitor would stall for 30 seconds before showing anything. The status light would be orange for 30 seconds and then turn green and then Ill start seeing things on the screen.

I am going crazy. Help.

Answer:Computer Shuts Down Unexpectedly

When you say shut down, is this an instant power off or it is just as if you had shut down Windows properly?

9 more replies
Relevance 71.75%

Computer shuts down unexpectedly!

Answer:Computer shuts down unexpectedly - Help!

Scan the system for possible virus infection with the following programs and not with your installed antivirus.
Anti-rootkit utility TDSSKiller
Windows Defender Offline
Test your RAM modules for possible errors. How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

5 more replies
Relevance 71.75%

My computer shuts off after awhile. The time varies. I thought it was the processor so i bought some new thermal paste but that didn't work. Then i thought it was the power supply fan but checked that and and it works. Then i thought it was a virus so i got my brothers old hard drive and pluged that in works fine but then it shut off again after awhile so im at my wits end noe. Help

Answer:My computer shuts off unexpectedly

Is it a PC or laptop?

2 more replies
Relevance 71.75%

Hello,

I am having a problem with my computer shutting down randomly. I am an engineering student and I run CAD programs on my computer and it irritates me to no end when I am in the middle of working on something and it just shuts off. I talked to someone else about my problem and they said that the CPU is trying to pull too much power from the power supply and so it thinks that it is shorting out, so it shuts off. The only time that it ever shuts off on me is when I am using SolidWorks (CAD program). I keep my Task Manager window open so I can watch and see what it is doing before it shuts off and the CPU is running from 85-100% with only 990Mb of memory used. My computer is about a year old. It is a HP Pavilion dv4000 notebook and has a 1.6 Pentium M and 2Gb of RAM. I don't know what could be wrong. What can I do to fix this?

I plan on upgrading to a new computer hopefully this summer, but until then i need to fix this if possible. Aside from my problem of having to do all of my schoolwork more than 2 or 3 times, who would you recommend me buy a new computer from? I was thinking Dell or Sony... What do you think?

Thank you!

Answer:Computer Shuts Off Unexpectedly

hello & welcome to TSF,

first of all i need you to do this,

now what i need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they

now go to the (event veiwer) this is thru the (administrator tools) in the control panel
here you will find 3 to 4 subcatagories

you will want to check each of them for this is where windows keeps track of all errors
now you will want to make notes of the errors that have been recorded ( you do not have to make notes of double entries just of the dates of their happenings & how many there is)
you will get more information on the errors if you (right) click them / then select properties


also


do you have a Windows Xp cd, not the restore cd's that come with some systems, the cd will have the Windows logo & 3D hollowgram/image on it

if you do not maybe you can barrow one from a friend/family member/co-worker as long as it is the same version that is on your system

if you have (Windows XP Home Ed. sp2 ) then the cd will have to be that / if you have a cd with (Windows XP Home Ed. )you will have to slipstream (SP2 ) onto a disk that you create

this also applies to (Windows XP Professsional )

http://www.helpwithwindows.com/Windo...p2-bootcd.html

now if you do have the Windows XP... Read more

5 more replies
Relevance 71.75%

Hello everyone. I'm new here and this will be my first post on here. I'm sorry if I have started this post in a wrong thread. I'm unsure of where it should go. Anyways, I'm not a tech expert so that's why I here. I will try my best to describe my problem tho.

First of all, I have been having this problem since last week. The problem is that it just auto shut down on me without any warning.

I thought it was because its overheating/the cpu reached it limits hence why it auto shut, but thats probably not the case.

And since that happened I just thought to myself that I should just reinstall windows. Haha. I thought that would solve my problem. But it didn't.

This crash problem occured when I opened game. I also realised that it happen as well when I browse the internet using firefox. Like after I opened it for a few minutes it then shut down.

However, if I'm not opening anything else and just at the desktop and only transferring files for hours, the crash never happen unlike after I rebooted, went to firefox, then googling stuff and then poof, it crashed. I also checked the cpu too, but its not overworking itself. Its just chilling.... Oh, and I checked it from task manager.

I already tried uninstalling the nvidia drivers and went to surf the internet afterward. No crashes at all. I could watch youtube as well without having it crash on me. But when I reinstalled the driver back. It happened again.

So... I don't know really wha... Read more

Answer:Computer Shuts Down Unexpectedly

6 more replies
Relevance 71.75%

My computer shuts off when searching for files, scannng for viruses, running PC1clik etc. It also indicates programs like adobe acrobat aren't installed and I hve to manually open it. Does anyone have any ideas? I've searched microsofts knowlege base but no luck. I have win XP P4 2.2 Toshiba Satellite 512kb.
Thanks. I'm counting on you.
 

Answer:computer shuts off unexpectedly

8 more replies
Relevance 71.75%

I am running Windows XP with Plus! program added and have since the day it came out. Just recently a problem developed that is totally frustrating me. While online or off all of a sudden about 5 to 10 different programs or boxes will start springing up all over the screen out of control and then my computer freezes up and shuts down. It is almost like it is bouncing from item to item rapidly out of control. I have a Hewlett Packard Pavillion Model 6635 with a speed of around 500 and a hard drive of 10 GIG. I think I might have too many things that load up at startup but have no idea as to what I should delete or move or how. Thank you so much for any help you can send my way.
 

Answer:Computer shuts down unexpectedly

8 more replies
Relevance 71.75%

Okay, so as the title says, my computer has been shutting down unexpectedly every once in a while. Like I will be in the middle of an application, downloading something, or just plain reading something on the internet and my computer will shut down. The monitor will go off completely, but my modem will have the green (on) light on and a constant yellow light which usually means it's processing something or opening a program. It really sucks. Like I have to unplug the power source and re-plug it in to turn my computer back on. I've tried virus scans but nothing comes up so I'm lost. And I'm not sure if it started before or after I connected my new external hard drive, but I'm thinking it was after.

Answer:Computer shuts down unexpectedly

Hello and Welcome to TSF

So it actually is not shutting down completely, you can hear the fans spinning and the hard drive has activity, is this correct?

Possibly overheating, open the case and take some canned air and blow out the dust bunnies. While you have the case open you can boot up the machine and physically look to make sure the fans are spinnning, esp the fan on the cpu

Find the manufacturer of your hard drive and run their Hard Drive Diagnostics Utility.

Look in the Device Manager for any conflicts, yellow question marks or exclamation points

Check the error messages by looking in the Event Viewer and post them back here (Start->Settings->Control Panel->Administrative Tools->Event Viewer).

1 more replies
Relevance 71.75%

Last April, my computer started to shut off unexpectedly and without any warning at all. I would have to hold in the power button for about 30 seconds, let it off, and push it again and it would reboot. It did this for several weeks without warning. Before I knew it, it wouldn't even boot up again. I took it to a local computer guy, who checked it out and told me that the motherboard, hard drive and the memory were all "fried" and that I had to get all new. I did so.
Now, the same exact thing is happening AGAIN! I don't want my computer to "fry" again. Does anyone have any idea what could be causing this? Could this be a cooling issue? I really don't know much about computers, and don't know if I have listed enough information, so please let me know if there is any other info you may need (and how to get it).

I have: an MSI Km2m Combo-L Motherboard (VIA KM266 Chipset)
AMD Athlon XP 2200+ CPU
Maxtor 40gb Hard Drive
Windows XP Professional
 

Answer:Computer shuts off unexpectedly!

Hey, check your Psu, it have to be the problem, what Mobo do you have, and what psu?
 

7 more replies
Relevance 71.75%

My computer frequently and unexpectedly powers down with a critical error Event 41 kernel power. There is no warning or other screen, it just restarts. I bought a new power supply hoping  that woudl help but it didn't I note with some surprise that HP computers/laptops have been suffering from unexpected shutdowns for several years. Has anything been resolved and with so many complaints why not? 

More replies
Relevance 71.75%

Hi, I had previously posted a question but forgot to give the pc info. I have a desktop pc pavilion model p6-2014 with operating  system Windows 7 Home Premium 64-bit.  I have not installed any hardware or software except connected a new router. My computer shuts down unexpectedly several times starting 2nd week of this month. At right hand bottom of screen, there is a msg that reads: " Display Driver Stopped Responding & has Recovered. Below that is another sentence that says: "Display Driver AMD driver has stopped responding & has successfully recovered. Black screen follows then asks if I want to start windows normally and I have to sign on again. I am not a computer savvy person and do not know what to do. Pls help and provide detailed steps on how I resolve this problem.  Also, I can not access the HP Support Assistant app. Getting a pop up msg that says: HPSF.exe has stopped working. This app has encountered a serious problem and must close. How can I put this app back?   

Answer:Computer Shuts Down Unexpectedly

Hi,When did this problem start?  I suggest you try a system restore to a point before the issue began.  There might be a driver conflict causing this issue. Here are the instructions: http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc?src=ia&iaaid=50004900&ialnk=ti...




-ChrisI work for HP.Support Forums are now on your mobile phone: http://m.hp.com/supportforum

5 more replies
Relevance 71.75%

my computer (windows XP) will turn off unexpectedly, particular when I run spybot (about 1/2 way through the scan), and also when i run some music programs such as Pro Tools. here is a hi-jack log: thanks!

Logfile of HijackThis v1.99.1
Scan saved at 3:27:09 PM, on 4/28/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Utilities\NPROTECT.EXE
C:\Program Files\Speed Disk\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\VTTimer.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\System32\Rundll32.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:... Read more

Answer:Computer shuts off unexpectedly

Hi woodstiff

Sorry for the delay in getting to you, the forum has been really busy lately and all our helpers are volunteers. Since it's been a few days since you last posted a log please follow these instructions if you still need help and I'll be happy to assist you.

Download Deckard's System Scanner to your Desktop. Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, 2 text files will open - main.txt and extra.txt
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt back in this thread (do not attach it).
Please attach extra.txt to your post.


To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer" box: C:\Deckard\System Scanner\extra.txt

Click Upload.

What DSS will do: create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

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My printer always worked fine up until today. I was trying to print an email receipt when suddenly my computer shut down and restarted automatically. Then the pc said it was recovering from a serious error and that the problem was due to hardware or software issue and can cause loss of data (told me to back up my data). Scary! This is the first time I see this! Can anyone help me please? Thanks.

Answer:Computer shuts down unexpectedly

Overheating, corrupt Driver, Faulty PSU, virus/sCan you tell us if its a Laptop or a Desktop, and what make/brand please.

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Hi,

I'm having trouble with my PC shutting down on me unexpectedly.

This has been a problem for a while now and I have tried some things to fix it but to no avail.

I used to have a 500W power supply where every now and then I would get an error message saying that my video card was not being supplied with enough power (the specs on the video card say it requires a minimum 400W power supply). I did have the PSU connected into the video card via a 6-pin connector. After getting this error message I decided to upgrade my PSU to a 600W power supply, hoping that it would then have enough juice.

It is at this point that although I do not get that error message any longer, my PC will shut down on me at random times.

When I do finally get it to boot again I receive no error message in any of the Event Viewer logs.

I do like to download some pretty big files (from legitimate sites) and often keep my PC on for a day or two at a time. During this time my computer is happy (doesn't shut down or anything) but when I try to start using it again, after about 5 or 6 minutes of use (playing a game, surfing the web etc) it will shutdown as if the power in the house just went out. I do not see any flashing lights and everything appears as normal otherwise. All the fans in my case work just fine and I do not feel a lot of heat coming off the CPU's heatsink. Usually my computer will not successfully boot right after this occurs. Sometimes it quits on the WIndows splash sc... Read more

Answer:Solved: Computer shuts down unexpectedly

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Hi, My son bought Sim3 yesterday and has played it continuously ever since on a Dell laptop running Vista.His problem is that his laptop keeps shutting itself down......no warning....just shuts down. Has anyone else experieneced this or have any advice?ThanksPosted on another thread that seemed to be similar but been asked to start a new thread

Answer:Sims 3 - computer shuts down unexpectedly

Yeah, we ask you to start new threads so you can get accurate information.  Now, my thought on your dell laptop shutting down is an overheating issue.  Most newer video games use loads of the computers resources, so the computer most likely is shutting down because of overheating.  What you can do is either check the fans on the laptop for dust and debris, and make sure it is on a flat surface, like a desk, so the fans can breathe.  Also, you could buy a laptop cooling pad, which can be bought at your local walmart, kmart, ebay, ect.  These cooling pads go on the bottom of your laptop and have fans that blow air on your laptop to keep them cool, along with the fans already in use on the laptop itself.  These usually cost roughly $20 and up and connect to the laptops usb.

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My computer turns itself off and on again after approx. 45mins to an hour of use. I have consulted someone who says this is due to a virus. What do I do? Is there a simple solution?

Answer:Computer shuts down and turns on unexpectedly

Is it a sudden shut off and not a systematic shutdown of Windows. I would guess if its a sudden shutdown you are looking at heat issuenone

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Hello everyone, and thanks in advance for anyone who try helping me.

Here is my problem:
every 5 to 15 min, one of the 2 events occures:
1. My screen shuts down for no reason (the yellow light turns into orange), but my computer is still working (i can still work on it "blind").
this is the rare event.
2. This is what usually happens: The computer shuts down completly.
when i turn it on again, some times it turns on but the screen is still off (like in the event number 1), and sometimes it goes on ok, until the next time it gets off for no reason.
If i wait some hours after it get shuts down, i can use it for longer time until it gets off, but if i turn it on a few seconds after it gets off, i can only work for a few minutes until it gets off again.

I'm learning in a university and i have a big test in a week from now, so its kinda urgent for me..

Thanks alot, Liran.
 

Answer:Computer/Screen shuts down unexpectedly

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Hi,

My computer has been shutting down unexpectedly lately. It started to shut down when I was watching videos at 1.5 speed on VLC player and only then. So I updated my video card driver and VLC player and for a couple of days everything was working fine. Today however, it's shutting down about every 20 minutes or so. I checked Event Viewer but I can't find what the error might be. Nothing new has been installed besides the driver and VLC player update. Here's what I am running:

Win7 Home Premium SP1
i7 2.80gHz
8Gb RAM

I have attached a CPUID Report. Is this a hardware or a software issue? Can anyone please help?

Thanks.

PS I have not been getting a BSOD. It goes from running fine to a black screen as if my monitor was unplugged. My tower is still on so I need to press the power button to shut down.

Answer:[SOLVED] Computer shuts down unexpectedly

I am trying to set Win7 to create a minidump as per the instructions here:

How to Check Computer is set to collect dumps

However, when I make those settings changes and click on OK, the settings never set. They always revert to my previous settings which are like in the attachment. How can I get my computer to accept the settings?

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I have a Medion MD8000 computer running Windows XP. Recently the computer started booting very slowly (sometime 5 min or longer). Then after it is running, it randomly shuts off without any warning, then starts to reboot itself. Any idea of what I should do?

Answer:Medion computer shuts off unexpectedly

Hi Mannyme and welcome to TSF

There is a very good writeup about speeding up your computer at this link:

http://www.techsupportforum.com/f174...ow-247566.html

Try these fixes and report back if you have any questions or concerns.

Best regards,
Mack1

1 more replies
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My HP 250 G3 laptop has been shutting down unexpectedly recently. It all started last friday (26th Feb) when I turned my laptop on at home and the Startup Repair dialog came up saying "Your computer was unable to start" and the status said "Attempting repairs". It seemed like it was stuck there so I shut it down with the power key and turning it back on. I can't remember when the blue screen came up but it was some time after turning my laptop back on. I wasn't able to log in to my laptop again until I selected the "Last Known Good Configuration" option. Until then I've been able to login and use my laptop but it turns off unexpectedly and after logging back in, it says it has recovered from a serious error (or something like that). When I view more details I see "Blue Screen" as the cause. Attached is a zip of the dump files. Hope someone can help.

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Hi -

I previously received help from Gringo over on this thread (http://www.bleepingcomputer.com/forums/topic413593.html), but since removing (I think) the malware, I've run into a new problem: the computer has, each of the past few days, suddenly shut down. Gringo suggested that I post a new topic here in the Vista forum.

I looked at the Event Log and it mentions kernel power. I also see this error message in the log: "The speed of processor 0 is being limited by system firmware. The processor has been in this reduced performance state for 2 seconds since the last report."

The other very weird behavior that I can't find the source for is that one of the svchost.exe processes seems to take up 300,000 -- even when no programs are running. I can't figure out why the CPU is working so hard.

Please let me know what additional information I can provide, and I am happy to do so. Thank you!

Answer:Computer Running Vista Shuts Down Unexpectedly

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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My HP Pavilion 5000 CTO with XP pro SP2 has been having this problem for awhile. Whenever I do anything that makes the computer work harder (defragmenting, total system scans, watching videos, and any time I multitask with many different programs); it will just shut down. I assumed it was a virus at first, but Nod32 would run and it would shut down before it found anything. Safe mode doesn't help. So I recently reformatted the computer but I'm still having issues. Any ideas on what could be causing this? Is it hardware or software?

Answer:Computer shuts down unexpectedly; hardware or software?

Besides a few items like the cpu that could have a temp problem a bad cap in the supply or being a weak unregulated transformer, or even something on the board faltering once powers is being pulled for hardwares are things to consider.

If the cpu is running hot when a load is on the overheat protection circuit on the board will simply shut everything down. Iou would likely see a message for something like that however while a bad cap or something else on the board giving out once power is pulled would be one thought.

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This will be my third attempt to have someone at this site help me with my problem. I have not received any replys to my last two posts. Please, Please, Please... guide me in the right direction.

We have a HP Pavilion m9150f... windows vista. We have very little saved on the computer, yet it seems we are running out of memory anyway. The computer takes a min. of 10 minutes to start up and is now shutting itself off. I am currently working in safe mode.

hjp attached:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:20:50 PM, on 11/25/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16757)
Boot mode: Safe mode with network support
Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.scottrade.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Soft... Read more

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

There are two times when I have noticed it stopping for a reason. Other times I do not know why it shuts off. Once it stopped after I had a flash drive in the USB port. I did the proper procedure for "safely removing" it, but the computer still shut off when I took the drive out.

Another time the computer more or less went to sleep. I was able to restart the computer without it rebooting. I wonder if there is some way to set the time for it to do this.

Answer:My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Hi Xarzu,

Not sure on the flash drive and USB port, but Step Two in this tutorial will show you how to set the Power Options to what sleep settings you want.

Power Options and Sleep Mode Problems

Hope this helps,
Shawn

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?
 

Answer:My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Specs would be nice.

CPU, GPU, PSU. Any overclocks. etc. You need to give us something to work with here.
 

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I am running Windows XP on a Gateway laptop.  I just started having this problem yesterday and I've searched all the forums and haven't found an answer.  Approximately five minutes after starting up the computer unexpectedly shuts down.  I don't think it's an overheating issue because when I'm in firefox it asks if I want to save the settings or close all tabs.  It gives me that option for about 3 seconds and then shuts everything down.  I tried running AdAware and Spybot Search and Destroy to see if I had some problem but to no avail.  I also tried system restore to an earlier date and I thought that fixed the problem.  The computer was working for a good 45 mins or so but then shut down unexpectedly again.  Since then it's been shutting down every 4-5 mins.  I'm in safe mode right now hoping it doesn't shut down before I finish typing this.  If you have any ideas please let me know!  Thanks!

Answer:computer shuts down unexpectedly, asks if i want to save settings first

Are you running on battery or AC power? When running battery only the computer will shut down when battery power is too low. If the battery is old, it can show fully charged, yet still only have an up time of a few minutes.

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Answer:[SOLVED] My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

overheating?

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It all started when i opened some foreign file and it mustve been a virus or something. That triggered my computer to make these weird whirring clicky noises. Then my computer shut down. That day, i tryied to turn it on, it worked. However, the monitor didnt display anything. The computer was running but something to do with the bios just wasn't working.
Later on, my father fixed it.
However. NOW, the computer randomly shuts off by itself.
I'd start the computer on, and usually, the computer would start to make these noises similar to that of a computer reading a disc.
after the noises, the computer shuts off, and restarts by itself.
Anyone have any ideas?
 

Answer:Computer shuts makes busy noise then shuts off randomly

Your hard drive may be faulty. What is the make and model of the system and what is the brand of the hard drive inside the computer?
 

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So this time the problem started out as a simple issue. Whenever I bump the desk or move the keyboard out with too much force, the computer shuts off. Everybody told me that it could have been a loose connection so I checked it all and replugged everything back in. The computer starting working fine for about 5 hours then it just shut off randomly while I was playing a game. This time, though, it shut off without me bumping into anything. SO, is this a power supply issue? I'm using a 550-watt supply while running a 7800 GT. This is the right power amount so that's not my concern. And now the problem has gotten worse to the point where I turn on the computer and nothing shows up again. Windows doesn't load and the screen is on too. You here the fans and everything but nothing will load. All my parts from my old issue were replaced EXCEPT the power supply and CD-drive. I don't think it could be another loose connection b/c now nothing even shows up. Please help!!!
 

Answer:Power shuts off randomly, and any movement around computer shuts it off

Have you tried plugging into a different surge protector and different outlet?

Sounds like you need to swap the power supply to me.
 

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Hello. First of all, thank you for reading my post. I recently discovered a Trojan on my computer and instead of going through the tedias process of getting rid of it, I decided to wipe my hard drive and load a 64 bit version of windows 7 ( an upgrade from the previous 32 bit version I had with the virus). The installation went smoothly and I began to download most of my drivers with no issues. I even downloaded World of Warcraft with no issues. I turned my computer off and got some sleep. I returned only to see that my computer would keep restarting during the start up process.

So, knowin a little about computers, I shut everything down. Checked and cleaned the inside of my PC. Re-set the memory and reset the battery to reload BIOS. I put everything back together, and it started up no problem. Success!!! NO! As I began surfing the internet, IE will randomly shut down and just keep doing it. As I scrambled for a solution to this very annoying problem, my computer would shut down, sending me to a blue screen which states a bunch of stuff that I don't understand. Being the hands on guy I am, I went back to search for a solution with the new information. I figured that maybe BIOS wasn't updated or that I didn't have all the needed drivers downloaded yet.

So I went to download some more updates and every time I go to download something I get a setup error or something that keeps the download from finishing! So, I threw my hands up and came here, hoping that som... Read more

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My sons PC always comes up with it is safe to switch off your computer. I just want it to switch off. Have checked power management settings and bios but can not find out how to change it. Any help would be great

Answer:Computer shuts down to "safe to switch off"

The abililty for a PC to turn it's self off is fairly new, say 1-2 years at a guess. It may well be that the PC in question is not capable of doing it. That is why the various versions of windows include an 'It is now safe to turn off your PC' message. The message is there for those PC's that can't turn off on their own.If the PC is asking you to turn it off, it is almost certianly because it is not able to do it for you. A pain, perhaps, but no more so than most other electric items, that require user intervention to turn off.

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So about 2 days ago my computer randomly shuts itself off. I was in a bit of confusion as to why because I had just built it if not about 2-3 months ago with new parts and everything. So I try to turn it back on and it loads up windows and everything but then approximately 10 minutes later the computer shuts off abruptly. So yet again I attempt to turn it on and it only boots up for about 5 seconds and then shuts off. I try the switch again and nothing. So then I wonder if my power strip was the issue and I reset that and try again. It goes on once again but then shuts off about 5 seconds into it. But soon after it's not so much the problem and later shuts off after logging into windows regularly.

I'm pretty aggravated at the moment because like the majority of people I lack the patience for troubleshooting hardware. The computer doesn't turn on unless I reset the power switch. Although thats not the case because I later found out if I just switch my PSU off and then on again the computer boots up. I take a peek inside my computer and it's pretty damn dusty, so I thought that could be an issue with overheating my cpu and whatnot. After I blow out the dust with compressed air, I come back and this time I'm only plugging in my keyboard, ethernet, and monitor cables into my computer. I turn it back on and it makes it through windows and loads up all my settings and programs in the OS. Around ten minutes later, the computer abruptly shuts off. Shat.
... Read more

Answer:Computer Randomly Shuts Down

Hello Hippo, welcome to Major Geeks.

Let me be the first to introduce you to the ancient Geek custom of acquainting other Geeks with the minor, insignificant and irrelevant details of your PC and operating system, so that we can ignore all the information supplied to better help out.
 

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Hello There

I have a HP Pavilion ZT3000; Cetrino WIN XP Home, and my computer shuts down randomly, it shows a blue screen for about 1 second and then it restarts.

Can you please help?

Thanks

Alex
 

Answer:My computer Shuts down Randomly

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hi

well here is the problem about 2 mothns ago my pc would randomly shut down so i re-enstalled windows microsoft xp professional and updated everything but for some reason unkon it still shiutts down no erro message no blue screen of death nothing,it usually happened when i had to manny windows open or was palying a game, so i though that the motherboard g- card could not handel the games so i bought a nvidia geforxe fx5200 and i put in a second harddrive but still the problem is there

specs

microsoft windows xp professional version 2002
servive pack 3
Adm sempron(tm) 2400+ 1.67GHz 1.00gb of ram


if anyone knows what to do please tell me
thanks.
 

Answer:Computer randomly shuts down

Computer shuts down suddenly

I have a similar problem. My computer shuts down without warning, after running anywhere from a ˝ hour to 1 ˝ hours. I have cleaned all 5 fans, using vacuum cleaner, brushes & alcohol. Also cleaned heat sinks. Temperatures seem within normal range: CPU 35 degrees C. Others are lower, except 2nd HDD (HD1) @ 58 degrees C. It is the hottest item. Can anyone help me?
 

28 more replies
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Hello,

I don't know if anyone can help me, but it would be great if I found a solution.

I have an HP-Pavilion 1465dx series laptop. I have had it for 4-5+ years. The laptop will randomly shut down when not plugged in. I used to think it was a battery issue so I switched out the batteries and still experienced the problem after a time. Then I thought it was an overheating issue but it happens even when its in a ventilated area. The computer will shut off and I cannot restart it without pulling the CMOS battery and rebooting. I replaced the CMOS battery and this is not the issue. I've replaced the charger, and updated the drivers etc. Nothing seems to work. If I leave the computer unplugged in a low power state for sometime it ends up shutting off randomly when I go to use it (even if the battery is reading with power still). I don't know if this is bad memory.. Bad motherboard or what... I have ran all the diagnostic test long and short, virus scans, etc and nothing has come up with an issue so I don't know what else to attempt..

I am currently running:

Windows 7.
HP Pavilion 1465dx
Service Pack 1
64 BIT OS
Intel Duo 2 Core T6500 @ 2.10GHz

Any suggestions? Thanks.

Answer:Computer Randomly Shuts Off

Hi you might take a look through the steps here some will be the same as you have done Black Screen Issues and Troubleshooting

11 more replies
Relevance 61.91%

When I went to college 6 months ago. I brought my desktop with me, worked fine before I left. Got to school set it up, and when I'm running many processes on my computer or loading up a game it will turn off. Then after that some times won't even turn back on. I thought maybe it was my power supply since the one I had was the minimum power I needed, and was old. So I bought a brand new PSU with more power, and the same problem is happening.

Here is my specs

Motherboard: Gigabyte S Series P35-DS3R
PSU:Corsair TX 850 W
Processor: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (2 CPUs)
Memory: 4 Gigs of Ram
Hard Drive: 800 Gig HD Total
Video Card: NVIDIA GeForce 8800 GT

I tried many different ideas to fix it. I thought it was either the power supply was going bad, or over heating. But I got a new power supply and the heating is normal

UPDATE:
Alright, I just removed everything from my computer, took motherboard out and processor out. Put it all back in and made sure everything was connected, and connected tightly. Computer turned on, and was loading everything. Tested loading a game, and right before the map loaded up it crashed. Then turned computer right back on, and turned off in a minute or so.

I'm going try get all my information on my backup hard drive then reformat. If that doesn't work any idea?
 

Answer:Computer Shuts off Randomly

reiger said:





I'm going try get all my information on my backup hard drive then reformat. If that doesn't work any idea?Click to expand...

For a fault that first started happening 6 months ago!
Yes please do a clean install of Windows to confirm its not software related
Note: A clean install means removing the Partition(s)

Obviously this is Vista 64Bit OS ?
I suspect that you may have a Gigabyte Restore disc (or image on your hard drive) with this computer as well?
Then try that
At least then you will know if its hardware related (as you suspect already that it is)
 

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I built my own computer and everything was fine. Then I decided to buy a new heatsink and new 120 mm fan to cool it down, because the cpu was hitting 75 C. So I got those, but now my computer seems to shut off on its own. Sometimes when I turn it on it starts to boot up, and then shuts off, or even when I'm in the middle of something it'll just turn off. I opened up the case to make sure everything was plugged in, and it seems fine. I have a 3.2 Ghz, x700 pro graphics, audigy 2 value sound, a dvd and cdrw drive, raptor 32 gig and seagate 200 gig, an abit AG8 mobo, and a 450 watt power supply.

Answer:My computer randomly shuts off.

it could be shutting off because its over heating.
you put some Arctic Silver on the HS?

1 more replies
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Hello,

I am trying to fix my step-father's computer. We are not sure what is going on with it, but he recently started getting shutdown messages when he began using his computer.

The first error message that comes up shortly after boot up is something along the lines of :

"Generic host process for Win32 Services encountered a problem and needed to close" it then asks to send an error report. If you send one it goes through the sending report indication message and if you click ok the error will pop up again. If you choose not to send the report the message just keeps returning.

At random intervals (usually within 15 minutes of booting up the computer) he gets a shutdown message which says something like:

"Windows must now restart because the DCOM Server Process Launcher service terminated unexpectedly. NT Authority\System" And gives a 60 second countdown.

I have tried recovery console from the windows xp cd but the errors still pop up.

Another thing to note is the computer cannot enter safemode. It freezes at one of the drivers and then just reboots itself.

Any help is greatly appreciated!

Answer:Computer shuts down randomly

UPDATE:

Repaired XP with disc. No longer shuts down randomly. BUT! I did a system scan with Avast and it found these:

A0033453.exe is infected by Win32:Alureon-EC [Rtk]

A0040479.exe is infected by Win32:Falder [Trj]

Would not allow me to repair or move the infected files so I deleted them.

How can I find out if these infections have been completely removed? Also, I want to make sure there are no more sneaking around before I return it to my father.

1 more replies
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I have a Dell Latitude D531 running Ubuntu. The computer shuts down at random unless the power button is held down throughout session. It runs normally when I do this. What could be causing this problem?
 

Answer:Computer shuts down randomly

Overheating?
Install the program lm-sensors. From the command line, run sudo sensors-detect to find all the temperature sensors in your machine. Answer yes to all the questions. Once you've done this, you can run the command sensors to find your temperatures.
 

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Hi guys, I built my PC around two years ago, didn't have a problem for a long time.Build:i7 3770K @ 3.5ghzeVGA GTX 680 (factory OC)16 GB Corsair Vengeance @ 1866 (4*4gb)ASUS Sabertooth Z77Corsair HX750 Modular/Gold CertStarting a little over a month ago, my PC would randomly turn off and reboot ONLY when in high-req games like GW2/Contagion/etc. It would not crash in browser/VLC/even League of Legends or FTL. I should note that it was NOT overheating, my cpu temp was a little high (80C) however I could run Prime95 and hit 100C without an issue, and my cpu should not shut off until 105C. I could mine dogecoins and still not go over 75C.After some testing, it looked like my RAM slot #1 was dead, as games were running seemingly fine with no RAM in that slot, so I RMA'd my motherboard. I also bought a new cpu fan just for the *censored* of it. I even reinstalled windows ENTIRELY, full wipe. Windows SFC found no problems, chkdsk found nothing wrong.Got my new motherboard and cpu fan in, my temps dropped considerably and everything seemed fine. For two weeks. Last night my PC randomly shut off in firefox, not running any games at all. Today I tried running Contagion and my PC shut off within 10 seconds. My cpu temp was 45C when it shut off, wasn't checking my gpu at the time, but I'm sure it was under 60C with how long I was playing before it died.At this point I don't know what the heck to do. I still have warranty on most parts, but fixing this is taking ... Read more

Answer:Computer randomly shuts off.

Clean the event log.Stat up the machine and play the game or program taught makes it stop.Reboot and look at the event log. Report what went down.

6 more replies
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Hi All,
Just recently my comp has started to completely shut down at random times without any warning , sometimes it will run for a couple of hours and another it will shut down within minutes of rebooting.It shuts down much faster than when going though the usual shutdown procedure too, the screen goes black with the cpu light flashing like crazy and within 5 seconds or less it has completely shut down . A few times it has shut down even before Windows has fully loaded .
I've run Adaware,Spybot,Hijack This,full virus scan which found a couple of trojans that I deleted .My OS is fully updated with the exception of SP2 ,I checked temps and fan speeds in the Gigabyte utility manager and they seem ok.
Has anybody got any ideas what might be causing it or what I should check next ? .

T.I.A. Stitch.
 

Answer:Computer randomly shuts down

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Hello,

I have been experiencing random shut downs/restarts (as if someone pulled the plug) and I'm wondering what you all think the problem could be. My OC is 3 hours stable in Prime95, yet I could have my computer idling and it will randomly restart. One time it just shut off and I couldn't even turn it back on till it decided to turn itself on 5 min later. here are the voltages:

Vcore - 1.32
VTT - 1.31
NB - 1.41
FSB @ 400

all the rest are defaults....I REALLY hope it's not the motherboard. I just ordered a Corsair TX750, so hopefully that solves the problem. My current PSU doesn't even have an 8pin mobo connector, which may be the reason for random shut downs. Thanks in advance!
__________________

Answer:Computer Randomly Shuts Down

Well usually this happens due to following reasons
1. Problem with PSU
2. Overheating...Fan issues
3. Bad memory. ( Usually blue screens than restart)

Sam.

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My computer keeps randomly shutting down. I have a HP laptop with Windows Vista.
It just started yesterday! It randomly shuts itself down. I have an HP Laptop with Vista. The motherboard was replaced last year, (defective straight from factory). Everything else is good in it. I can't keep it on long enough to do ANYTHING with it, updating or anything. I can't keep it on long enough to run my anti-virus scan to see if this was a virus. Then once I turn it back on I get that, your computer unexpectently shut down, check the disk drives, etc. HELP ME PLEASE!!! I need it fixed by Monday morning (today is Saturday morning here). I have to use my laptop at work Monday, but right now I don't see that happening. I'm fully prepared to do a full system restore if that'll fix the issue. I HAD restore points, but something happened and now they are gone (gotta run the anti-virus scan once the computer stays on, think that might be a virus). Its not overheating, its not dusty.

PLEASE HELP ME! My computer is only 2 years old, its gotta a lotta life ahead of it..

Answer:Computer Randomly Shuts Down! HELP ME PLEASE

I think your computer is overheating, you can download HW Monitor and check the temperatures and if they are very high open it up & clean, get a can of compressed air and clean the fan and ventilations.
You can download HWMonitor from here:Download HWMonitor 1.15.0 - A hardware monitoring software that will read the system's main health sensors - Softpedia

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For some reason my Laptop shuts off randomly. I have no BSOD. Its like I held down the power button. Is there a setting that make your computer shut off after an amount of time or could it be a..... VIRUS

Answer:Computer shuts off randomly.

Run some temperature measurements, it could be heat related.

If you're concerned about a possible virus what does your anti-virus program say when you scan?

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Help!!

My computer keeps shutting down totally and without warning. At first I thought it was a problem with the game Warcraft II: Battle.net edition, but I was just watching a youtube video and it happened again! Help would be much appreciated!

Thanks!
 

Answer:Computer shuts down randomly

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Hey i am new to this site but it looked good because i need some help :) well basically i have a computer i built it myself last Christmas so i have had it for a year and a bit now and it has been working fine and then it started to randomly shut down.. it started whilst playing wow after 30 mins in it would shut off then i noticed it do it randomly and its been a while now and i have come up with the following reasons

1. it shuts off on any high end specs game
2. when extracting big files it may shut down
3. when converting files

that is basically the reasons it will shut down.. as i dont have an income i dont have a lot of money but i cant afford to build a new machine so i took it apart, cleaned it all it has a case fan as well and it helped for a bit but then started happening again
currently whilst running now my cpu is 18c the gpu is 43c the system is 36c and the core is 43c this seems fine but when i run a game the cpu will go to up to 75c which seems odd and the rest heat up but are still okay

my specs are

System Manufacturer: MSI
System Model: MS-7369
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+, MMX, 3DNow (2 CPUs), ~3.1GHz
Memory: 3072MB RAM
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Card name: NVIDIA GeForce 9400 GT
Manufacturer: NVIDIA
Chip type: GeForce 9400 GT

i dont know what else you will need but thats all the information i have.. and it could be the cpu the gpu the hard drive or the ram but i have no idea and can... Read more

Answer:Computer shuts off randomly

Off the top of the head this seems like it could be 2 things. Either your processor is getting to hot and the SMART CPU feature is shutting it down.

Or you could be exhausting the PSU. That's my opinion. Have you check into these? You should.

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Hello,

I have a Dell Optiplex GX150 running XP Pro that I recently had cable internet hooked up to. The computer ran perfectly fine before having the internet installed. Now whenever I am surfing, the computer will just randomly shut itself off. I cannot figure out why the computer shuts itself off. If anyone has any suggestions, that would be greatly appreciated.

Thanks,

Matt
 

Answer:Computer Randomly Shuts Off

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This started a few months ago just shutting down once or twice a week. Not sure if it is was after unsuccessfully downloading a current Adobe Flash Player, IE 8 or contracting a virus. It went on hardly unnoticed until today, when the computer began shutting down every 30 minutes - an hour and a half. We use Windows XP Service Pack 3 and Microsoft Office 07. There is no error message prior to shut down, and after the computer restarts the Microsoft Windows error appears saying the computer has just recovered from a serious error - report/don't report. We have tried reporting a few times but get a corrupted error report message. Not sure where to go from here. Any suggestions?

Answer:computer randomly shuts down

Rebooting computers are a pain to diagnose usually. Anything can cause a computer to reboot: spyware, virus, faulty memory, failing fan causing overheating, bad motherboard or failing hard drive, plus any other component in the case. When it shuts down, does it just power off or does it give you a blue screen of death (blue screen with white text with stop error message on it)?Just to see if you posted in the correct forum, I suggest you run an MBAM scan.Please download Malwarebytes' Anti-malware and save it to your desktop.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. On the Scanner tab make sure the "Perform Quick Scan" option is selected then click on the Scan button. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found". Click OK to close the message box and continue with the removal process.Back at the main Scanner screen click on the Show Results button to see... Read more

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I'm sure lots of you have had this problem, but there are so many possible causes! I'd like a little help figuring out what my significant other's issue is.
The computer will randomly shut down - he claims it does so when he accidently touches the side of it. Other times you can touch it and it will be fine. (Lose connection maybe? I'm somewhat doubtful)

It then won't start for a while until it eventually reboots itself. During the wait time there is a clicking sound. Once it reboots, it often gets stuck at the very first black screen after detecting hdd and such. It just freezes there.
While waiting for this inevitable reboot nothing he does can prompt any response from the computer. Pressing the power button doesn't even turn on the fans. Just the lovely chirping of an internal click, and a blinking light inside (numbers actually, switching from 00 to 01 I believe)

Anyway, after a wait and failed reboot, he can eventually start it up again.


On a side note, every time he starts his computer, he gets an error message that reads:

The instruction at "0x00000000" referenced memory at "0x00000000". The
memory could not be "written".

(not sure which letters/numbers are there... but they aren't 0's obviously... either way, the number and letter combo is irrelivant as the memory location always changes obviously)
This has been ongoing for a while longer than the reboot problem, and I've prompted him... Read more

Answer:computer shuts down randomly

Have you checked Event Viewer to see if there are any errors recorded correspnding to the times when the computer shuts down?
 

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Ok so I just built a computer and i'll be in the middle of something and the computer will randomly shut down. It happened one time while i left it on over night. It doesnt happen all the time, just once in a while. I dont think its my cpu over heating because i have Mother Board Monitor that says its at 35-45C. I have a program made for the motherboard by the manufacturer that says the same thing. Idk what the problem could be.

btw the specs are:
MSI K8N Neo2 Platinum Mobo
AMD Athlon 64 3500+
1 gig Corsair XMS memory
Nvidia 6800 vid card
120 gig hdd

Everything is at stock speeds

Thanks for any help
 

Answer:Computer randomly shuts down

Generally, random shut downs are symptoms of overheating problems, OR voltage stability problems. Do you have voltage problems in your area, OR is the PC on the same circuit as some other Appliance that has a large power draw on startup?

Is the PC connected to a UPS or other power stabilizer device?

Is the Power Supply for the PC a "quality" unit, and sized right for the devices installed?

You could try plugging in an OLD (no battery BU) digital clock to the same plug set as the PC and see if it is flashing 12 after the PC shuts down...although this is not a fool proof test...the PC may be more sensitive than the clock.
 

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Hello,

I am having a problem where my computer randomly shuts down and restarts. This happens sometimes a minute after I get online and sometimes an hour or so after I get online. I am currently using dial up (kind of living in a temporary apt right now ). My computer is a Sony Vaio desktop with a 2.8 P4 with Win XP personal. I don't think it is the power supply because this only occurs when I am online no matter how long I leave my computer turned on. I have seen alot of forums where people have had this problem while playing games, but being that I am currently using dial up, I am not doing much of that. Also, I have plently of ram. The problem started recently when I installed Norton Internet Security 2005. Prior to that I had Norton Antivirus 2004. I have tried Norton tech support and they concluded that it wasn't a result of the Norton. Another thing that happened at the same time is that my javascripts in Internet Explorer quit working; but this only happened in e-mails. In other words I can open links on websites but not links sent to me via my hotmail account. However, these links still work when I access my e-mail from AOL. Kinda strange, huh? I am going to quit typing now for fear that my computer is about to shut off and I am going to have to retype all of this. Thanks in advance for your advice. - Matt

Answer:Computer randomly shuts down

Thats interesting.

I would download HighJackThis and post your log file in the HJT forum...a link to an up to date HJT can be found in their forum.

Good luck

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My computer shuts off shortly after being turned on. Occasionally, it stays on, but for the most part it shuts off about 3~5 minutes after being turned on. I don't believe it's a faulty power supply, because I tried installing a brand new power supply, and the problem still consist.

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Lately i can barely even stay on my computer for over 30 minutes, or it just completely shuts down. I have no viruses, i use mcafee, i checked it already. Any comments or suggestions would help, i can't stand it shutting off anymore, please help me!
 

Answer:computer randomly shuts off on its own

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My computer randomly shuts off ONLY when i am playing games... it can do msn and music and stuff fine but when i play a game it usually lasts around 30 mins to an hour and it automatically shuts off my computer.. im wondering if this is my fan or ? What is going ? Help! ty
 

Answer:My computer randomly shuts off

That usually means the system is overheating. make sure all your fans are working.
 

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Hello everyone. I have been lurking on the boards (they always seem to come up in search results when I have a computer question!) and I wanted to say thanks for the great service you provide. I now have a problem I can't figure out and haven't found it in the search engine.I have a desktop PC that began shutting off randomly. At the time it had contracted a virus of some sort so I suspected that was causing it to shut down. It would kick itself off (no warning, kind of like if the electricity went off) and then start itself back up and repeat this process continually unless I held the power button in while it was starting itself back again. It would not even load in Safe Mode. I let it sit for about 6 months because I didn't feel like dealing with it.The other day I decided to see what it's problem was so the kids could have computer access at home again. When I turned it on in Safe Mode, it ran with no issues and stayed on the entire time (I had it on for at least 8 hours). I ran a Malwarebyte's Anti-Malware scan and removed the infections it found. I ran the defragment program. Tried to start it up in regular mode and it shut down after a few minutes. I ran two more scans and they came back clear. I managed to get the automatic restart function turned off (in between multiple times of it shutting off and restarting). Then I began getting the blue screens of death. These are two codes I got last night (on separate shut downs):***STOP: ... Read more

Answer:Computer randomly shuts off

Upgrade to SP3, and we will go from there.

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OS: Windows 7 64 Bit Ultimate
CPU: I5-2500K
RAM: 8GB
Video Card: Powercolor 6850

My computer randomly shuts off this past 2 months and have not shut off in the past.

The computer:
- The fans have been cleaned and all the dust "blankets" have removed from the rear exhaust fan and the video card
- The computer temperature readings:
http://i.imgur.com/IfXLei3.png
- If I recall the computer never shuts off during winter but has started this summer. I believe I require more fans because there is only a rear exhaust fan.
- The power cord on connecting on the power supply is strong and is not loose.

Would purchasing an intake front fan blowing to the back and an intake fan on the top of the case blowing down fix this problem? It has really caused me quite a headache as I thought it was either the power cord, or the temperature problem but I can't think of anything else.

Answer:Computer shuts off randomly.

Download HWMonitor from here:

http://www.cpuid.com/softwares/hwmonitor.html


Make sure to download the .zip file to your desktop.


Once downloaded to your desktop unzip the hwmonitor.zip folder to your desktop.

Open up the unzipped folder and run either the 32bit Software or 64bit Software. How to tell the difference: http://support.microsoft.com/kb/827218
Allow HWMonitor to run while the PC is at an idle state. After about five minutes of running at idle take a screenshot and save the image to your desktop.

Now allow HWMonitor to run while gaming or doing heavy processing for about five minutes. Take another screenshot and save the image to your desktop.

In your next reply please include both screenshots.

http://www.techsupportforum.com/forums/f195/how-to-post-a-screenshot-184291.html

What is the make and model number of your PSU, GPU, motherboard, etc.

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here is my HJthis Log file, please help

- Thank you

Logfile of HijackThis v1.97.7
Scan saved at 5:47:47 PM, on 5/14/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\LTSMMSG.exe
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
C:\Program Files\MemoKit\memokit2.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Michael\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.vaio.net/goto/sonystyle
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Progr... Read more

Answer:My Computer randomly shuts off

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HI,

its my first time on these forums, i have not been able to find a solution anywhere.

i recently put together a new pc, with the below components.

- ASUS p6x58 premium m/b
- intel i930 cpu
- asus ATI radeon 5970
- 3 x 2gb patriot gamer 2000mhz ram
- 850w psu
- auzentech x-fi forte sound card
- asus dvd burner
- seagate 2tb hdd

neadless to say i spent a lot of money and am tearing my hair out!!

first time i put everything together i inserted the windows 7 64bit disk to install. half way through installation the computer just shut down.

following this, every time i turned it back on, it would shut down within 30seconds of turning on, and a few times even before the monitor would turn on.

i took out 2 ram sticks and tried with 1, still same result.

i took out sound card, same result.

i ripped it all apart, put it back together as carefully as humanly possible, and same thing. after 30 seconds it would just shut down.

i thought at first the buttons on the case were faulty so i disconnected them from the m/b and turned the comp on directly on the m/b but same deal.

is there anybody out there that may know what is going on or has faced a similar problem? its becoming increasingly obvious that im going to have to take it in to a repairer and cop the fees..
 

Answer:Computer Randomly shuts down

Are you sure you have mounted the heat sink on the CPU correctly with the correct amount of thermal paste? could just be overheating?
 

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During a power outage, my computer shut down
When I turned it on, I got a message saying it was shut down because some drivers were not installed properly and it was shut down to prevent damage.
I restored to the last known good condition and it works for awhile. It shuts down again and I get the message again. Any Ideas?
Thanks, Billbillie

Answer:computer shuts down randomly

Hi

Download and run this application: BSOD_XP_v1.3_jcgriff2_PROD.exe.
Once it has finished running zip the folder TSF_XP_Support which can be found in your Documents folder.
Attach the zipped file to your next post.

Maybe then we can see why it is shutting down.

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I just installed a A64 4000+. My computer has been randomly shutting off, not restarting. What is the deal? PSU? Hard drive?

Sometimes after it shuts off I cant get it to turn back on for a few minutes.

I have 450W PSU right now and dont have a high end video card yet. I have had my hard drive for about 3 years and use my computer daily.

Answer:Computer Shuts off randomly still

Mine is doing the same thing, I've been told its the power supply.

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Ok this is what I have:

Memory: CORSAIR XMS2 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Unbuffered Dual Channel Kit System Memory Model TWIN2X2048-6400 - Retail

OS: Microsoft Windows XP Home With SP2 - OEM

Processor: Intel Core 2 Duo E6400 Conroe 1066MHz FSB LGA 775 Processor Model BX80557E6400 - Retail

Mobo: Gigabyte GA-965P-DS3 Socket T (LGA 775) Intel P965 Express ATX Intel Motherboard - Retail

Keyboard: Sunbeam EL-KB-07SL 2-Tone PS/2 Wired Standard Illuminated Keyboard - Retail

PSU: ENERMAX Whisper II EG565P-VE FMA(24P) ATX12V 535W Power Supply - Retail

Video card: Open Box: connect3D 3056 Radeon X1900XT 512MB GDDR3 PCI Express x16 Video Card - OEM

Monitor: Hanns·G JW-199DPB Black 19" 5ms Widescreen LCD Monitor - Retail

HD: Seagate Barracuda 7200.10 (Perpendicular Recording) ST3250620AS 250GB 7200 RPM SATA 3.0Gb/s Hard Drive - OEM

Floppy drive: MITSUMI Black 1.44MB 3.5" Internal Floppy Drive - OEM

Case: APEVIA (ASPIRE) MX-PLEASURE-BK Black Steel ATX Full Tower Computer Case ATX 500W dual fan w/ automatic fan speed control. Connector 20 + 4 pin Power Supply - Retail

Optical drive: LITE-ON 16X DVD±R DVD Burner Black IDE Model SHW160P6S05 - OEM

I just got things together and I turned on the computer. I was getting ready to set the computer to boot from CD so I can install Windows. Then the computer just shut off. Then I turned it on again and once again it just randomly shut off. Some times it shuts off with in 15 seconds of tu... Read more

Answer:My new computer just randomly shuts off?!?!

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My Gateway desktop computer with Win7-64 bit, has started to shut down by itself. I noticed this happening a few months ago and figured it might be due to overheating. I cleaned out the fan areas and installed Speedfan to see what the temps are. The CPU seems to be running around 35-39 C. I can tell when the pc is going to shut down because shortly before it happens, the screen freezes, the mouse won't operate, and then the tower shuts off, but the screen still has the last image on it. I can start it right away and it works fine until the next shut down which could be a week away or only a few hours away. Naturally, the 1 year warranty has just expired and the Gateway techie says I should do a system recovery and if that doesn't work they'll fix for around $200!! Does anyone have any suggestions? Thanks.
 

Answer:Computer shuts down randomly.

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Sometimes my computer will just shut off. I don't think it a temp issue because sometimes I'll let it sit for a couple hours and it will take a few tries to get it back on once again. I will turn it back on and it will start to go on for a couple of second then turn back off. It does however seem to turn off when I'm doing CPU intensive things like encoding.

2.3 GHz celeron
intel D845BG board
2- 512 DDR ram
Windows XP pro
 

Answer:Computer shuts off randomly

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My hp labtop would shut off suddenly while the battery  had around 40-50% of battery life. I charged the battery to 100% and the same thing would happen around 50%. Fully charged it again and it suddenly shut off at 70%, but now the laptop cannot turn on unless the AC power cord is connected. Now when I turn on the laptop I receive an HP BATTERY ALERT - which says storage capacity of the battery to be very low etc.(601) I completed the system extensive test and everything PASSED, but the battery won't scan (Battery Check: Not installed).

Answer:Computer Shuts Off Randomly

Replace battery! 

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if anyone, ANYONE! can help me, it will be VERY much appreciated.

System: 1.1g AMD Athlon,MSI k7t133 pro a, a gforce2 4\mx 400, 512mb ram, OS XP

As a gamer at heart I like my games to run...all the time.
I've had this problem which is on and off but very disturbing,
at times (varies per game) my joy bringing computer
....
.......JUST SHUTS DOWN , not even off. it seems as if its in suspend mode, everything is on HD light is perm on but reading no info. Screen goes off.... uhh hell 4 a gamer.

I've tried everything... updated detonator drivers, all the new Via drivers, even bios update.

I thought it may be my powersupply but only in games does this happen ARG!!. Also power supply is reading normal voltages when tested.

I even placed additional fans in the box and replaced my fan on chip for a more powerful one, thinking it may be overheating. PLEASE GOD HELP ME I'm GOING CRAZY.

So to anyone who may recognize the problem... I LOVE YOU.

thanks
Turbo
 

Answer:Computer randomly shuts down help plz!! please!

check this article here http://www.geforcefaq.com/faq.cgi#hw:gef:troub:blackout

If the card is running agp 4x try 2x, you should have an option in your bios to change the agp
 

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I got a new used computer the other day. It ran great the first night. It had a recently reformatted hd, with wxp installed, so the first night I had it I dl'd all the windows updates. The next day, about midday, just after I installed my printer driver, the computer shut off without warning...and continued to shut off at random times when I was able to get it back up. Most every time I would have to disconnect the power cord and reconnect in order to turn it on. A few times that didn't even work. Sometimes it stays on for a few minutes, sometimes a few seconds. This is the longest it's been going since the problem started, about 20 minutes now!

Here's what I'm running:
AMD Athlon 2000 xp
Win XP Pro
1.67 ghz
160 gig hd
512 mg RAM
psu fan, heatsink fan, & a chassis fan blowing air out
nvidia geforce2 mx 200
cpu temp ranging 36C-49C (98F-120F)
m/b temp ranging 30C-36C (86F-95F)
CPU Fan avg. 3000
400w power supply

Room temp yesterday was about 85F, today it's about 80F. Any suggestions?
 

Answer:Computer Shuts Off Randomly...

May be its overheating it can make computer turn off check temp and may be bad power supply

Also run adware and spybot and do on line virus scan. A virus can do this check for spyware on computer your may have program running take all resources

Is re-starting or turning off
 

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A while ago, I posted a problem about my computer shutting down and throught I had it fixed after scanning/removing spyware and running disk check. But the last few days it's been happening again. It just shuts down while I'm working on something, either surfing the net, working in psp, working in windows movie maker, checking email, etc. Then I can't turn it back on by pushing the button on the tower. When I look in the back of the tower, the green light for the power isn't on, so I have to push the power cord in and out and jiggle it around a bit to get the green light to turn on and the computer to start up. What could be wrong?

Computer specs:

HP Pavilion 531w
1.3 GHz Intel Celeron processor
256mb RAM
40GB hd (11GB remaining)
Windows XP Home
 

Answer:Computer randomly shuts down

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Hey all,

Lately, my system has been randomly shutting off as if it loses power temporarily. The screen just goes black, and then the system boots back up. As far as I can tell, it only happens when my system is overclocked, but even then it is inconsistent. I had my i7 920 clocked to a simple 3.2 ghz and my gtx 275 clocked to 725/1650/1300, then ran folding clients (SMP and GPU2 respectively) on both of them for 8 hours with no problems. Then, I close down the clients, open up photoshop and bridge, and the system shuts down. I turned it back on and within five minutes it had shut off again. I have restored the bios to stock settings, and it appears to be running fine. Could this be a PSU problem? Or does this system just not like overclocking very much? Any advice is welcome.
 

Answer:Computer randomly shuts off

Oh, also, I have been keeping an eye on my temps... According to Gigabyte's Easy Tune 6 program, the CPU temp has never gone above 45C and looking at EVGA Precision, the GPU temp usually sits in the mid-high 50s.
 

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So two days ago i turned on my computer and started up guild wars 2 and then it just shut off after a few minutes. I've had this computer for 3 years and its never had any issues running gw2. As far as I know I didn't update any software the other night. I thought it was over heating but i tried taking my laptop to a computer place and they cleaned it out and it runs slightly cooler but it still does it so i dont think its heat. I saw this could be a driver issue on another sit so i tried updating nvidia through its Genforce Experience interface and it hasn't happened since but that was only like 20 minutes ago so idk if that fixed it, and i haven't tried any games yet. It happened two times just while i was on my desktop texting someone about it without even touching it, so idk why its doing this or how to even determine the issue. Idk how to get logs for something like this PLEASE help.  It's on a laptop so it was happening with a battery and the charger plugged in. Right now i removed the battery and its just the charger.
 
 https://i.imgur.com/DVjEoU8.png

Answer:Please Help computer shuts off randomly.

I just looked at my event viewer and found one of the random shut downs i think.
 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="EventLog" />
  <EventID Qualifiers="32768">6008</EventID>
  <Level>2</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2016-01-08T02:12:06.000000000Z" />
  <EventRecordID>220322</EventRecordID>
  <Channel>System</Channel>
  <Computer>Tarek-PC</Computer>
  <Security />

  </System>

- <EventData>
  <Data>9:09:58 PM</Data>
  <Data>‎1/‎7/‎2016</Data>
  <Data />
  <Data />
  <Data>730</Data>
  <Data />
  <Data />
  <Binary>E007010004000700150009003A00D401E007010005000800020009003A00D401600900003C000000010000006009000000000000B00400000100000000000000</Binary>

  </EventData>
  </Event>
 
​none of that means anything to me. there is also this error but instead of being labeled as "error" it says "critical"
 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
  <Provider Name="Microsoft-Windows-Kernel-Powe... Read more

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Recently my desktop PC has been shutting down instantly. It usually happens when I move my mouse a little bit, but it doesn't require me to click on anything.

I originally thought the problem was with Windows, so I upgraded from XP to Windows 7. However, the problem has persisted. I've turned off the automatic restart feature in case of system failure. This happens after a fresh restart without any additional programs running, so I don't think it's a software problem.

So, if I'm correct in assuming that this is a hardware problem, does anyone know if this is likely a motherboard, video card, or power issue? I'm not quite sure where to go with this problem.
 

Answer:Computer Randomly Shuts Down

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Hi guys,
First, thanks a lot for all the help. I've been stuck before and this place has always been fantastic in helping me out. Thanks a lot to everyone who gives up their time for this.

Ok... now, to me:

I play WOW alot myself and recently my comp's been randomly turning off during play.
Now, this wasn't even an issue a mere 4 weeks before, but that's when I was in college. When I transported my PC home, it started acting weird.
After searching around on the forums here and elsewhere I decided that my PSU might be at fault, as I was using an old and rather poorly rated PSU. So, I tried getting a new PSU <Aspire 550W Beast > although that helped make my system slightly more stable, it still shut down. Before, it would shut down even during normal use, now just during load intensive stuff like gameplay.
I've checked my temps and they seem to be all right, but I'm really no expert on the issue. As it stands I don't know what to do now. After doing some more research I think mayhaps the HSF might be screwy. Maybe it got knocked loose or the TIM went sour on me, I don't know. Unfortunately, i'm not cool enough <i.e. technically savy> to try and fiddle w/ that whole mess, so here I stand before you a broken and heartless man who desperately wants to get his priest up to lvl 60.

Thanks for all the help in advance.

p.s. don't let the fake attempt at slinging jargon confuse you, i'm rea... Read more

Answer:Computer randomly shuts down.

I had the same problem while playing my games my computer would shut off at times and even sometimes while opening programs ,My cpu read 40-45C and I thaught it has to be a diffrent problem.I gave up on it and sent to be repaired turns out it was my cpu overheating since my fan was not properly touching the cpu.Cpu temp readers can be way off.I would try getting another fan and make sure the fan is on the cpu,Fully!.It could be other problems though.
I would have to throw 85% that its overheating,but try other games to make sure its not just WOW.
 

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So i have a acer extensa 5420 windows 7 and just 2 days ago after having it for years i cam to a problem i been trying to fix and cannot figure it out so please help me sumone.

the computer seems to shut down at completely random times mostly when i watch a video or play a game.
i have updated the drivers that were outdated
cleaned the fan
no over heating detected
scanned for viruses using both malware bytes and windows security essentials

please help im at a loss

Answer:computer shuts down randomly

When you say "no over heating detected" what exact temperatures are you getting? Did you check the CPU and the GFX temperatures? Either can crash the PC.

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Just recently, my computer shuts down on me for no apparent reason. It completely shuts off and it doesn't even reboot. Most of the time, I keep my computer running for a few days straight. Does anybody know why this happens?
 

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Hello all,ive been having a problem for the last couple of weeks
My pc just cuts out randomly..sometimes its 3 times a day..other days its fine!(it never happens while im playing bf2 or other games)
it usually happens when the computer is idol
Its a custom built amd 3800/1024ram/sata hd running windows xp home.
ive looked at the security event viewer and it seams this happens every time :

Event Type: Success Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 528
Date: 14/11/2005
Time: 20:00:12
User: NT AUTHORITY\LOCAL SERVICE
Computer: DU-***********
Description:
Successful Logon:
User Name: LOCAL SERVICE
Domain: NT AUTHORITY
Logon ID: (0x0,0x3E5)
Logon Type: 5
Logon Process: Advapi
Authentication Package: Negotiate
Workstation Name:
Logon GUID: {00000000-0000-0000-0000-000000000000}

this is followed by about 15 policy changes, events 848-850
there is also an NT AUTHORITY\ANONYMOUS LOGON(could this be a hacker?)
ive come to the conclusion it could have something to do with the latest update from windows,
or maybe the windows firewall?
hell it could even be my Motherboards built in firewall..which ive never used!

any suggestions??
ive search google/micosoft with no luck!
..i hope ive given enough infomation..please tell me if i need to explain it better!


:shocked: :shocked: :shocked:

Answer:Computer shuts down randomly!

does the pc come back again..... I am assuming you do not have it set to hibernate or turn the HD or display off when idle for a time ?

is it turning off like someone pulled the plug ? if it is do the lights go off stay off on the front ?
or is it just resetting ?

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Logfile of HijackThis v1.99.1
Scan saved at 4:22:45 PM, on 8/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\3B Software\Windows Registry Repair Pro\Windows Registry Repair Pro.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
C:\Program Files\Silicon Prairie Software\MemTurbo\memturbo.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\3BSOFT~1\WINDOW~2\Windows Clean-Up Pro.uzy
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe
C:\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.netzon.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSea... Read more

Answer:My Computer Randomly Shuts Off! This Is My Hjt Log.

Unless I'm missing something I'm not seeing an antivirus program running.

You can get a free one here Free Antivirus http://free.grisoft.com/freeweb.php/doc/2/

I would do an online scan also here:

Free Online Virus Scan http://www.pandasoftware.com/activescan/

Anything it can't delete make note of so it can be deleted later.

Do this also

Please download and run the following programs.
AD-AWARE SE

Go to http://www.majorgeeks.com/Ad-Aware_SE_Personal_d506.html and download Ad-Aware SE 1.05
Install and launch program. Click in “ Check for updates “ and download latest reference files.

From the main window: Click START. Under “ Select a Scan Mode” click “Perform Full System Scan”. Uncheck “Search For Negligible Risk Entries”.

Click Next to start scan.
After scan mark everything for removal. ( Right click and Select All )
Restart computer.
SPYBOT SEARCH & DESTROY

Go to http://www.majorgeeks.com/SpyBot-Search_&_Destroy_d2471.html and download Spybot Search & Destroy.

While online open program and click on Search for Updates. Download all updates.
Close all browser windows and click on “ Check for Problems “. Put a check in all entries it finds with a RED exclamation mark then click on Fix Selected Problems.

Restart your computer.
Post another log.
 

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My computer is around 6 months old. It often shuts down all of a sudden. Are there any simple tests that can be done to determine whether this is a hardware or software problem? I do not have the experience to open the computer and check or change parts.

Details of my computer: AMD 64x 2 Dual, Core processor 4600+, 2.41 GHz, 1.87 GB RAM, Windows XP Home. Service Pack 3, Hard disk 250 GB. Hard disk partitioned into 3 drives. Each drive has a lot of free disk space.

It first happened when a scheduled Norton Save & Restore (NSR) Files and Folders backup was running and it continued to shut down any time I ran this backup. It has never, however, happened during the NSR Disk Image backup. Norton Support said that a corrupt archive file could cause the shut down. By trial and error I found by eliminating the *.pst files from the backup the computer no longer shut down during the NSR backup. But, after another two months it started shutting down again during the files and folders backup even though the *.pst files were still excluded. I then disabled the files and folders backup altogether.

Next it happened with Norton Speed Disk (Defragmenter) during the analysis stage and then with Windows XP Defragmenter.

Finally it happened using Areca, an open source backup program (files and folders).

The problems seem to have started after I started ticking “Compress Old Files” during XP’s Disk Cleanup. I have since uncompressed many (but not all) old files and now the Areca Back ... Read more

Answer:Computer Randomly Shuts Down

Hi. maybe your pc just don't like norton products i know thats not a very constructive answer, but sometimes the obvious answer is the best one.

Bill.
 

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It does it more when I'm on the internet, or when I use certain programs; but, even when I'm not connected to the internet I have this problem.

Answer:my computer randomly shuts down

Scan with Malwarebytes first to be sure it is not caused by some type of malware.Install HWMonitor and report temperature readings to see if it is heat related (possibly a build up of dust internally).Make a bootable CD with Memtest86 on it and boot to it. Let it run through all tests. Any errors might mean bad memory.Report Results for additional advice.http://www.malwarebytes.org/http://www.cpuid.com/downloads/hwmo...http://www.memtest86.com/download.htmYou have to be a little bit crazy to keep you from going insane.

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Ok heres the statsVideo Card:2-Radeon ATI 4400 HD 1Gig Graphics Cards.Motherboard:Asus P7P55D LE Mother BoardCPU:Intel i7 Processor8GB-RAM1TB Hard DrivePSU is i forget but its a really good one.So my computer keeps shutting down randomly, I have replaced the Motherboard,CPU, and 1Video cardI replaced the Video Card because it was running at 95Degrees Celsius, the other one is fine its running at 45Degrees Celsiusthe CPU is running at 80Degrees Celsius when Idle and when being taxxed, I had that replaced and its still running at the same temperature.But after replacing almost all the components of the PC its still shutting down, and I dont think its the power supply causing it because there isnt any odd smells or anything coming from it.And it shuts down for no reason, it could be idling and it will shut down, so I have no idea what to do anymore.

Answer:Computer Shuts Down Randomly

Quoteit could be idling and it will shut downCould it be that power options are set to choose after specific idle time then shutsdown?

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Hello. I am having a problem with my computer. Last night, everything was fine. But when I used it today, it's performance was slower. Even opening My Computer takes about 3~5 seconds when it opens instantly before. And it shuts down randomly. Even when running scan disk it shuts down randomly. Sometimes it even shuts down 2 consecutive times.

I don't know if it's a hardware related problem or a virus. Right now, I am running a disk check and I am using another computer. I haven't tried running a virus scan. But if i'll do, I will use Avast!'s boot-time scan.

I checked the power supply, cables attached in the cpu, but everything was fine.
EDIT: I checked my CPU inside (removed the casing) and found out that it was full of dust. Especially the processor. Does this affect the computer? Can this be the source of the problem?

My computer is only 1 year old, and here is its specs:

Intel Core i3
Palit GeForce 9500 GT 1GB 128 Bit
2x 2GB Geil DDR3 RAM (Total of 4GB)
Western Digital 320GB SATA HDD
AsRock H55M-LE Motherboard
Windows 7 Ultimate 32-Bit
(Desktop PC)

If anyone could help me what could I do to know what the problem is, I will really appreciate it.
I really need help. Thanks!
 

Answer:Computer Shuts Down Randomly

Yes, having the interior and the components covered with dust and debris can cause overheating and other problems.

If you have a portable hair dryer that has a "cool" setting, turn it on "high" fan and give the interior and the components a good blowing out.

Obviously, you want to do this outside.

If you don't have a portable hair dryer, you can buy a can of compressed air at a computer or electronics store that's designed for that purpose.

----------------------------------------------------------

If the interior has gotten that dirty after having that desktop for only a year, you might consider moving it off the floor or to a less dusty location.

---------------------------------------------------------
 

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About 20 or 30 mins the computer reboots on its own. Any idea what it could be?
 

Answer:computer shuts off randomly

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OS: Windows XP Corp SP2
PSU: ENERMAX Liberty 620W
MOBO: Foxconn nForce4 SLI ATX AMD
GPU: XFX Geforce 6800 XT
CPU: AMD Athlon 64 X2 3800+ Manchester 2.0GHz
RAM: G.SKILL 2GB (2 x 1GB) DDR 400
HD(s): WD Caviar 250GB 7200 RPM SATA 3.0Gb/s & Seagate Barracuda 7200.10 250GB

I built this PC. Originally I got a string of bad Asus Mobos, 3 in a row, and after I got fed up with it I decided to buy a cheapy Foxconn mobo.

The Problem:
Now, the "random" shutdown isn't completely random. It usually only happens when Im playing a game, but it could be anywhere from 20 min to 6 hours into gameplay. First thought was that something was overheating, but I got a temperature logging thing and only thing running a bit hot are my HD's at 70 degrees (which would cause my comp to lock up, not shut down I would think, if they DID overheat). Second thought is that either my PSU or my Mobo are bad. Obviously I could get a PSU tester thing, but I dont know how to use one and I'm not sure if thats even the problem. I mean could flashing the bios on my Mobo help? Is there any way I can test my Mobo? I'm looking for any possible solution besides having to bust out cash for a PSU tester.

Thanks all.
 

Answer:Computer Randomly Shuts Off

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I bought a new desktop in January.
In March it started to just randomly turn off.
Dell replaced all the hardward in April.
In may it started turning off again.
I don't have any viruses, I have plenty of memory and I am thinking the culprit must be the OS....so what now? How can I find out if Windows 7 is causing the problem before I go through the effort to wipe the computer clean and restore it to factory settings??

Answer:New computer shuts off randomly -

Do you know how hot the processor is running?

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My computer shuts down randomly like watching vids on youtube and playing online games.i though you guys could help me :)

Answer:Computer shuts down randomly

When crashes reboot to event logs and note any issues there. Might have to look at dump logs. Might have to look or monitor temps or use perfmon to log memory for memory leaks or other issues.1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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My computer randomly shuts off whenever I do any 3d tasks(games videos).
I have Windows XP SP2
AMD Athlon 2.16GHz
1 GB RAM
ATI Radeon 9800 Pro 128
 

Answer:Computer randomly shuts off

Please post more info. If you can, go through the Event Viewer in Administrative Tools and look for any errors in the System section.
 

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I have this problem with my computer that when I play some of the games on my computer (strangely not all of them) my computer shuts down. So I've been checking around on the forums when I came across someone saying "Check your device manager if there is any yellow ! marks"
So when I checked I found a Yellow mark on my storagedirectordevice thing, "A9B8T7ST IDE Controller" but I don't know what this does. It says that the driver is out of date but I can't update it either. What should I do? (By the way, the games did run smoothly before but a while ago the computer started to shut down and the inside is clean)

Some computer information
Service Pack : Windows vista Home premium (not best for gaming I know) Service pack 2
Processor : Intel(r)Core(TM) 2 Quad CPU Q9950 @ 2.83GHz 2.83GHz
64-bit operative
Graphics card: NVIDIA GeForce GTX 280
Motherboard : Gamersrepublic (not sure which or if it makes any difference to this problem)

My computer is kinda old (4years maybe)

Thanks in advance.
 

Answer:Computer shuts down randomly

Welcome Miloo.

When ever I read someone asking why their pc "Shuts down randomly while gaming" the same alarm bells ring.
I personally don't think it's got anything to do with the missing driver from your IDE controller, but you should be able to find and download it from your motherboard manufacturers website or it should be on the disc you may have got.

But as far as your problem, heat is a likely issue.

Download and install this ...

http://majorgeeks.com/Speccy_d6358.html

start it up and record the temperatures of your CPU and GPU. Then fire up a game that often crashes and play for a couple of minutes and then minimize and record the temps again. Then post your findings.

I'm also pretty sure Speccy will tell you what model of motherboard you have, that will possibly help with the driver issue.
 

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So here's the deal. I'm using XP. My computer has started to turn off (and not reboot) randomly for the past couple of months. I can be doing anything from writing a paper. Watching something on Winamp and playing solitaire. Listening to music. There is no error message. I've run Norton scans, and I've even gone to PCpitstop.com and run tests there. I'm not sure what to do or what the problem could be. Oh and if I try to turn it on a few seconds after it's shut down, it starts to boot up, but just turns off again. I usually have to wait a few minutes or more in order to use the computer for longer periods of time.
 

Answer:My computer shuts off randomly when I'm using it

it's either a bad power supply or an overheating system
 

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By shutting off, I mean it just goes black suddenly, not that windows will properly shut off.

- This usually takes many hours before it happens, but it will happen eventually, even if just left idling or in standby for a day or two

- It doesn't appear to be overheating
- It's a new computer
- I don't think there's any problem with the RAM

It has XP SP3.

Any idea?
 

Answer:Computer randomly shuts off

What do the properties in your power options say under control panel? It sounds like it's going into a hibernation state. Uncheck it under power options if that's the case. Jazz
 

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I have a Gateway Turion 64 PC that randomly shuts down.. it runs hot a lot. I have run some scans. attached the second.. ithink it attached...
DDS (Ver_10-03-17.01) - NTFSx86
Run by Caroline at 20:19:24.86 on Sat 07/31/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.430 [GMT -7:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\MozyHome\mozybackup.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\TweakNow PowerPack\RAM_XP.exe
C:\Program Files\Common Files\Sym... Read more

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