Computer Support Forum

Computer randomly shuts off and icons switch unexpectedly

Question: Computer randomly shuts off and icons switch unexpectedly

My HP Pavillion Elite HPE will shut off and restart on its own. Also, icons are being switched around, i.e., the excel icon shows up for word documents and vice versa. There are no messages associated with this action.
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428  BrowserJavaVersion: 10.51.2
Run by Administrator at 14:08:34 on 2014-01-21
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.16367.13525 [GMT -5:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\spoolsv.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\IDT\WDM\AESTSr64.exe
C:\Program Files (x86)\APC\PowerChute Personal Edition\mainserv.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\ArcGIS\License10.0\bin\lmgrd.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe
C:\Program Files (x86)\ArcGIS\License10.0\bin\lmgrd.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\ArcGIS\License10.0\bin\ARCGIS.exe
c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\ProgramData\MobileBrServ\mbbservice.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Program Files\Common Files\Nitro\Reader\3.0\NitroPDFReaderDriverService3x64.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
C:\Program Files (x86)\PDF Complete\pdfsvc.exe
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\X-Rite\Devices\Services\xrdd.exe
C:\Program Files (x86)\APC\PowerChute Personal Edition\dataserv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\ModLEDKey.exe
C:\Program Files\IDT\WDM\beats64.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe
C:\Program Files (x86)\X-Rite\ColorMunki Display\ColorMunkiDisplayTray.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe
C:\Program Files (x86)\APC\PowerChute Personal Edition\apcsystray.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXRCV.exe
C:\Users\Carlos\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe
C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\CNYHKEY.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files (x86)\SpeedFan\speedfan.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.bing.com?pc=HPDTDF
uDefault_Page_URL = hxxp://www.bing.com?pc=HPDTDF
mWinlogon: Userinit = userinit.exe
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\IPS\ipsbho.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\coieplg.dll
mRun: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [BATINDICATOR] C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe
mRun: [LaunchHPOSIAPP] C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\LaunchApp.exe
mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
mRun: [PDF Complete] C:\Program Files (x86)\PDF Complete\pdfsty.exe
mRun: [Nikon Message Center 2] C:\Program Files (x86)\Nikon\Nikon Message Center 2\NkMC2.exe -s
mRun: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [Display] C:\Program Files (x86)\APC\PowerChute Personal Edition\DataCollectionLauncher.exe
mRun: [EEventManager] "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
mRun: [FUFAXRCV] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXRCV.exe"
mRun: [FUFAXSTM] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe"
mRun: [KiesTrayAgent] C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
StartupFolder: C:\Users\ADMINI~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Carlos\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\APCUPS~1.LNK - C:\Program Files (x86)\APC\PowerChute Personal Edition\Display.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\COLORM~1.LNK - C:\Program Files (x86)\X-Rite\ColorMunki Display\ColorMunkiDisplayTray.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SNAPFI~1.LNK - C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\XRGamma.lnk - C:\Program Files (x86)\X-Rite\ColorMunki Display\XRGamma.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
TCP: NameServer = 10.158.45.165
TCP: Interfaces\{A8099378-591A-4962-B8FC-5BB0763AA29B} : DHCPNameServer = 200.3.200.5 200.3.200.6
TCP: Interfaces\{B28B9E48-5276-494E-A28B-574FDFC211A8} : DHCPNameServer = 192.168.1.1 192.168.1.1
TCP: Interfaces\{E53BBCEF-859E-4498-8309-8FF941294C32} : DHCPNameServer = 10.158.45.165
TCP: Interfaces\{E53BBCEF-859E-4498-8309-8FF941294C32}\1454057796669623 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{E53BBCEF-859E-4498-8309-8FF941294C32}\94E6475627E656470516271645F646F637C2 : DHCPNameServer = 201.221.253.254 201.221.253.252
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs= C:\PROGRA~2\COMMON~1\JAKSTA~1\AUDIOC~1\jaudcap.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll
x64-BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPluginx64.dll
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360\Engine64\21.1.0.18\CoIEPlg.dll
x64-Run: [BeatsOSDApp] C:\Program Files\IDT\WDM\beats64.exe
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-Run: [SmartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background
x64-Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
x64-Run: [Nvtmru] "C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\nvtmru.exe"
x64-RunOnce: [NCPluginUpdater] "C:\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NCPluginUpdater.exe" Update
x64-IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Administrator\AppData\Roaming\Mozilla\Firefox\Profiles\e5ufvrf0.default\
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.22.3\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npdf.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npnitroie.dll
FF - plugin: C:\Program Files (x86)\Nitro\Reader 3\npnitromozilla.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
FF - plugin: C:\Program Files (x86)\Virtual Earth 3D\npVE3D.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Default\AppData\Local\HuluDesktop\instances\0.9.13.1\nphdplg.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_170.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1501000.012\SymDS64.sys [2013-11-19 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys [2013-11-19 1147480]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\BASHDefs\20140110.001\BHDrvx64.sys [2014-1-13 1526488]
R1 bizVSerial;Franson VSerial;C:\Windows\System32\drivers\bizVSerialNT.sys [2011-8-8 25616]
R1 ccSet_N360;N360 Settings Manager;C:\Windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys [2013-11-19 162392]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton 360\NortonData\21.1.0.18\Definitions\IPSDefs\20140118.001\IDSviA64.sys [2014-1-20 521944]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1501000.012\Ironx64.sys [2013-11-19 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys [2013-11-19 590936]
R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe [2009-5-14 759048]
R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2011-1-18 89600]
R2 APC Data Service;APC Data Service;C:\Program Files (x86)\APC\PowerChute Personal Edition\dataserv.exe [2012-1-24 21880]
R2 ArcGIS License Manager;ArcGIS License Manager;C:\Program Files (x86)\ArcGIS\License10.0\bin\lmgrd.exe [2008-11-6 1500424]
R2 cpuz135;cpuz135;C:\Windows\System32\drivers\cpuz135_x64.sys [2011-2-11 21992]
R2 EpsonCustomerParticipation;EpsonCustomerParticipation;C:\Program Files\EPSON\EpsonCustomerParticipation\EPCP.exe [2011-6-9 555392]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
R2 Mobile Broadband HL Service;Mobile Broadband HL Service;C:\ProgramData\MobileBrServ\mbbService.exe [2012-10-4 230240]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360\Engine\21.1.0.18\N360.exe [2013-11-19 264360]
R2 NitroReaderDriverReadSpool3;NitroPDFReaderDriverCreatorReadSpool3;C:\Program Files\Common Files\Nitro\Reader\3.0\NitroPDFReaderDriverService3x64.exe [2013-7-26 230416]
R2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2010-6-1 2804568]
R2 pdfcDispatcher;PDF Document Manager;C:\Program Files (x86)\PDF Complete\pdfsvc.exe [2011-1-18 1121304]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2013-6-21 413472]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-1-18 2655768]
R2 WinI2C-DDC;WinI2C-DDC Kernel Mode Driver;C:\Windows\System32\drivers\DDCDrv.sys [2011-10-7 20832]
R2 xrdd.exe;X-Rite Device Services Manager;C:\Program Files (x86)\X-Rite\Devices\Services\xrdd.exe [2011-3-10 203088]
R3 CamSuiteVAC;CamSuite Virtual Audio;C:\Windows\System32\drivers\CamSuiteVAC.sys [2011-6-14 56320]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-11-23 137648]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2012-12-6 2350176]
R3 nusb3hub;NEC Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-1-18 77824]
R3 nusb3xhc;NEC Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-1-18 180224]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-3-21 452200]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2012-7-9 104912]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2012-7-8 123856]
S3 androidusb;SAMSUNG Android Composite ADB Interface Driver;C:\Windows\System32\drivers\ssadadb.sys [2013-5-5 38080]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\drivers\ssudbus.sys [2013-5-5 103064]
S3 Franson GpsGate 2.0;Franson GpsGate 2.0;C:\Program Files (x86)\Franson\GpsGate 2.0\GpsGateService.exe [2011-6-27 258048]
S3 FsUsbExDisk;FsUsbExDisk;C:\Windows\SysWOW64\FsUsbExDisk.Sys [2013-5-5 37344]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2013-12-11 111616]
S3 nmwcdnsux64;Nokia USB Flashing Phone Parent;C:\Windows\System32\drivers\nmwcdnsux64.sys [2011-8-17 171008]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-11-30 19456]
S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);C:\Windows\System32\drivers\ssadbus.sys [2013-5-5 169288]
S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);C:\Windows\System32\drivers\ssadmdfl.sys [2013-5-5 21320]
S3 ssadmdm;SAMSUNG Android USB Modem Drivers;C:\Windows\System32\drivers\ssadmdm.sys [2013-5-5 188232]
S3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\drivers\ssudmdm.sys [2013-5-5 203672]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-11-30 57856]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-2-11 1255736]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
.
=============== Created Last 30 ================
.
2014-01-21 18:56:18    --------    d-----w-    C:\Program Files (x86)\SpeedFan
2014-01-20 21:40:44    96168    ----a-w-    C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2014-01-20 20:23:54    --------    d-----r-    C:\Users\Administrator\Dropbox
2014-01-17 17:58:38    --------    d-----w-    C:\Users\Administrator\AppData\Local\Programs
2014-01-17 17:10:16    --------    d-----w-    C:\Users\Administrator\AppData\Local\Macromedia
2014-01-15 02:38:51    99840    ----a-w-    C:\Windows\System32\drivers\usbccgp.sys
2014-01-15 02:38:51    7808    ----a-w-    C:\Windows\System32\drivers\usbd.sys
2014-01-15 02:38:51    53248    ----a-w-    C:\Windows\System32\drivers\usbehci.sys
2014-01-15 02:38:51    376768    ----a-w-    C:\Windows\System32\drivers\netio.sys
2014-01-15 02:38:51    343040    ----a-w-    C:\Windows\System32\drivers\usbhub.sys
2014-01-15 02:38:51    325120    ----a-w-    C:\Windows\System32\drivers\usbport.sys
2014-01-15 02:38:51    3156480    ----a-w-    C:\Windows\System32\win32k.sys
2014-01-15 02:38:51    30720    ----a-w-    C:\Windows\System32\drivers\usbuhci.sys
2014-01-15 02:38:51    25600    ----a-w-    C:\Windows\System32\drivers\usbohci.sys
2014-01-06 19:23:36    4558848    ----a-w-    C:\Windows\SysWow64\GPhotos.scr
.
==================== Find3M  ====================
.
2013-12-11 02:22:27    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-12-11 02:22:27    692616    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2013-11-26 10:19:07    2724864    ----a-w-    C:\Windows\System32\mshtml.tlb
2013-11-26 10:18:23    4096    ----a-w-    C:\Windows\System32\ieetwcollectorres.dll
2013-11-26 09:48:07    66048    ----a-w-    C:\Windows\System32\iesetup.dll
2013-11-26 09:46:25    48640    ----a-w-    C:\Windows\System32\ieetwproxystub.dll
2013-11-26 09:23:02    2724864    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2013-11-26 09:18:39    139264    ----a-w-    C:\Windows\System32\ieUnatt.exe
2013-11-26 09:18:09    111616    ----a-w-    C:\Windows\System32\ieetwcollector.exe
2013-11-26 09:16:57    708608    ----a-w-    C:\Windows\System32\jscript9diag.dll
2013-11-26 08:35:02    5769216    ----a-w-    C:\Windows\System32\jscript9.dll
2013-11-26 08:28:16    553472    ----a-w-    C:\Windows\SysWow64\jscript9diag.dll
2013-11-26 08:16:12    4243968    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2013-11-26 08:02:16    1995264    ----a-w-    C:\Windows\System32\inetcpl.cpl
2013-11-26 08:02:06    940032    ----a-w-    C:\Windows\System32\MsSpellCheckingFacility.exe
2013-11-26 08:02:06    194048    ----a-w-    C:\Windows\SysWow64\elshyph.dll
2013-11-26 07:32:06    1928192    ----a-w-    C:\Windows\SysWow64\inetcpl.cpl
2013-11-26 07:07:57    2334208    ----a-w-    C:\Windows\System32\wininet.dll
2013-11-26 06:33:33    1820160    ----a-w-    C:\Windows\SysWow64\wininet.dll
2013-11-23 18:26:20    417792    ----a-w-    C:\Windows\SysWow64\WMPhoto.dll
2013-11-23 17:47:34    465920    ----a-w-    C:\Windows\System32\WMPhoto.dll
2013-11-20 02:30:08    177752    ----a-w-    C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-11-12 02:23:09    2048    ----a-w-    C:\Windows\System32\tzres.dll
2013-11-12 02:07:29    2048    ----a-w-    C:\Windows\SysWow64\tzres.dll
2013-10-30 02:32:01    335360    ----a-w-    C:\Windows\System32\msieftp.dll
2013-10-30 02:19:52    301568    ----a-w-    C:\Windows\SysWow64\msieftp.dll
.
============= FINISH: 14:09:10.00 ===============
 

Relevance 100%
Preferred Solution: Computer randomly shuts off and icons switch unexpectedly

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Computer randomly shuts off and icons switch unexpectedly

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/521589 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.Please do this even if you have previously posted logs for us.If you were unable to produce the logs originally please try once more.If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available. Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.
Thank you for your patience, and again sorry for the delay.
***************************************************
We need to see some information about what is happening in your machine. Please perform the following scan again: Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.DDS.com Download LinkDouble click on the DDS icon, allow it to run. A small box will open, with an explanation about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that pop up for posting the results. Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control can be found HERE.As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

12 more replies
Relevance 93.89%

Hi,
This usually happens with processes such as converting wav files to mp3 or with some flash players. The computer just stops, period. I'm not doing anything illegal--some programs it might happen with are exact audio copy or flac front end, which should be fine to use. Also happens on websites, such as youtube, with flash players occasionally. Here's the hijack this. Thanks in advance for any help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:13:19 PM, on 8/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Acer\eManager\anbmServ.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Pro... Read more

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Relevance 71.75%

my computer (windows XP) will turn off unexpectedly, particular when I run spybot (about 1/2 way through the scan), and also when i run some music programs such as Pro Tools. here is a hi-jack log: thanks!

Logfile of HijackThis v1.99.1
Scan saved at 3:27:09 PM, on 4/28/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Utilities\NPROTECT.EXE
C:\Program Files\Speed Disk\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\VTTimer.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\System32\Rundll32.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:... Read more

Answer:Computer shuts off unexpectedly

Hi woodstiff

Sorry for the delay in getting to you, the forum has been really busy lately and all our helpers are volunteers. Since it's been a few days since you last posted a log please follow these instructions if you still need help and I'll be happy to assist you.

Download Deckard's System Scanner to your Desktop. Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, 2 text files will open - main.txt and extra.txt
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt back in this thread (do not attach it).
Please attach extra.txt to your post.


To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer" box: C:\Deckard\System Scanner\extra.txt

Click Upload.

What DSS will do: create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

19 more replies
Relevance 71.75%

My computer frequently and unexpectedly powers down with a critical error Event 41 kernel power. There is no warning or other screen, it just restarts. I bought a new power supply hoping  that woudl help but it didn't I note with some surprise that HP computers/laptops have been suffering from unexpected shutdowns for several years. Has anything been resolved and with so many complaints why not? 

More replies
Relevance 71.75%

Hi, I had previously posted a question but forgot to give the pc info. I have a desktop pc pavilion model p6-2014 with operating  system Windows 7 Home Premium 64-bit.  I have not installed any hardware or software except connected a new router. My computer shuts down unexpectedly several times starting 2nd week of this month. At right hand bottom of screen, there is a msg that reads: " Display Driver Stopped Responding & has Recovered. Below that is another sentence that says: "Display Driver AMD driver has stopped responding & has successfully recovered. Black screen follows then asks if I want to start windows normally and I have to sign on again. I am not a computer savvy person and do not know what to do. Pls help and provide detailed steps on how I resolve this problem.  Also, I can not access the HP Support Assistant app. Getting a pop up msg that says: HPSF.exe has stopped working. This app has encountered a serious problem and must close. How can I put this app back?   

Answer:Computer Shuts Down Unexpectedly

Hi,When did this problem start?  I suggest you try a system restore to a point before the issue began.  There might be a driver conflict causing this issue. Here are the instructions: http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc?src=ia&iaaid=50004900&ialnk=ti...




-ChrisI work for HP.Support Forums are now on your mobile phone: http://m.hp.com/supportforum

5 more replies
Relevance 71.75%

Computer shuts down unexpectedly!

Answer:Computer shuts down unexpectedly - Help!

Scan the system for possible virus infection with the following programs and not with your installed antivirus.
Anti-rootkit utility TDSSKiller
Windows Defender Offline
Test your RAM modules for possible errors. How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

5 more replies
Relevance 71.75%

My computer shuts off when searching for files, scannng for viruses, running PC1clik etc. It also indicates programs like adobe acrobat aren't installed and I hve to manually open it. Does anyone have any ideas? I've searched microsofts knowlege base but no luck. I have win XP P4 2.2 Toshiba Satellite 512kb.
Thanks. I'm counting on you.
 

Answer:computer shuts off unexpectedly

8 more replies
Relevance 71.75%

My printer always worked fine up until today. I was trying to print an email receipt when suddenly my computer shut down and restarted automatically. Then the pc said it was recovering from a serious error and that the problem was due to hardware or software issue and can cause loss of data (told me to back up my data). Scary! This is the first time I see this! Can anyone help me please? Thanks.

Answer:Computer shuts down unexpectedly

Overheating, corrupt Driver, Faulty PSU, virus/sCan you tell us if its a Laptop or a Desktop, and what make/brand please.

10 more replies
Relevance 71.75%

My computer shuts off after awhile. The time varies. I thought it was the processor so i bought some new thermal paste but that didn't work. Then i thought it was the power supply fan but checked that and and it works. Then i thought it was a virus so i got my brothers old hard drive and pluged that in works fine but then it shut off again after awhile so im at my wits end noe. Help

Answer:My computer shuts off unexpectedly

Is it a PC or laptop?

2 more replies
Relevance 71.75%

My Custom Computer Specs:

P4 3.0 GHz
1 GB Ram
Radeon 9600Pro Video Card
80 GB HD
Windows XP

Just recently my computer started shutting down randomly whenever it feels like it. I dont know if its a hardware, virus, or power problem. Please help me I am desperate to fix it.

Also, my monitor recently started acting weird. When I turn on my computer and turn on my monitor, my monitor would stall for 30 seconds before showing anything. The status light would be orange for 30 seconds and then turn green and then Ill start seeing things on the screen.

I am going crazy. Help.

Answer:Computer Shuts Down Unexpectedly

When you say shut down, is this an instant power off or it is just as if you had shut down Windows properly?

9 more replies
Relevance 71.75%

Hello,

I am having a problem with my computer shutting down randomly. I am an engineering student and I run CAD programs on my computer and it irritates me to no end when I am in the middle of working on something and it just shuts off. I talked to someone else about my problem and they said that the CPU is trying to pull too much power from the power supply and so it thinks that it is shorting out, so it shuts off. The only time that it ever shuts off on me is when I am using SolidWorks (CAD program). I keep my Task Manager window open so I can watch and see what it is doing before it shuts off and the CPU is running from 85-100% with only 990Mb of memory used. My computer is about a year old. It is a HP Pavilion dv4000 notebook and has a 1.6 Pentium M and 2Gb of RAM. I don't know what could be wrong. What can I do to fix this?

I plan on upgrading to a new computer hopefully this summer, but until then i need to fix this if possible. Aside from my problem of having to do all of my schoolwork more than 2 or 3 times, who would you recommend me buy a new computer from? I was thinking Dell or Sony... What do you think?

Thank you!

Answer:Computer Shuts Off Unexpectedly

hello & welcome to TSF,

first of all i need you to do this,

now what i need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they

now go to the (event veiwer) this is thru the (administrator tools) in the control panel
here you will find 3 to 4 subcatagories

you will want to check each of them for this is where windows keeps track of all errors
now you will want to make notes of the errors that have been recorded ( you do not have to make notes of double entries just of the dates of their happenings & how many there is)
you will get more information on the errors if you (right) click them / then select properties


also


do you have a Windows Xp cd, not the restore cd's that come with some systems, the cd will have the Windows logo & 3D hollowgram/image on it

if you do not maybe you can barrow one from a friend/family member/co-worker as long as it is the same version that is on your system

if you have (Windows XP Home Ed. sp2 ) then the cd will have to be that / if you have a cd with (Windows XP Home Ed. )you will have to slipstream (SP2 ) onto a disk that you create

this also applies to (Windows XP Professsional )

http://www.helpwithwindows.com/Windo...p2-bootcd.html

now if you do have the Windows XP... Read more

5 more replies
Relevance 71.75%

Last April, my computer started to shut off unexpectedly and without any warning at all. I would have to hold in the power button for about 30 seconds, let it off, and push it again and it would reboot. It did this for several weeks without warning. Before I knew it, it wouldn't even boot up again. I took it to a local computer guy, who checked it out and told me that the motherboard, hard drive and the memory were all "fried" and that I had to get all new. I did so.
Now, the same exact thing is happening AGAIN! I don't want my computer to "fry" again. Does anyone have any idea what could be causing this? Could this be a cooling issue? I really don't know much about computers, and don't know if I have listed enough information, so please let me know if there is any other info you may need (and how to get it).

I have: an MSI Km2m Combo-L Motherboard (VIA KM266 Chipset)
AMD Athlon XP 2200+ CPU
Maxtor 40gb Hard Drive
Windows XP Professional
 

Answer:Computer shuts off unexpectedly!

Hey, check your Psu, it have to be the problem, what Mobo do you have, and what psu?
 

7 more replies
Relevance 71.75%

I am running Windows XP with Plus! program added and have since the day it came out. Just recently a problem developed that is totally frustrating me. While online or off all of a sudden about 5 to 10 different programs or boxes will start springing up all over the screen out of control and then my computer freezes up and shuts down. It is almost like it is bouncing from item to item rapidly out of control. I have a Hewlett Packard Pavillion Model 6635 with a speed of around 500 and a hard drive of 10 GIG. I think I might have too many things that load up at startup but have no idea as to what I should delete or move or how. Thank you so much for any help you can send my way.
 

Answer:Computer shuts down unexpectedly

8 more replies
Relevance 71.75%

here is the bugcheck after the computer started back up. everything was running fine then !BAM! restart.
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc000001d, 0xe2bf877c, 0xac660890, 0x00000000)

 

Answer:Computer shuts down unexpectedly

is the computer setup to create a minidump when it crashes if so post them here
 

27 more replies
Relevance 71.75%

Okay, so as the title says, my computer has been shutting down unexpectedly every once in a while. Like I will be in the middle of an application, downloading something, or just plain reading something on the internet and my computer will shut down. The monitor will go off completely, but my modem will have the green (on) light on and a constant yellow light which usually means it's processing something or opening a program. It really sucks. Like I have to unplug the power source and re-plug it in to turn my computer back on. I've tried virus scans but nothing comes up so I'm lost. And I'm not sure if it started before or after I connected my new external hard drive, but I'm thinking it was after.

Answer:Computer shuts down unexpectedly

Hello and Welcome to TSF

So it actually is not shutting down completely, you can hear the fans spinning and the hard drive has activity, is this correct?

Possibly overheating, open the case and take some canned air and blow out the dust bunnies. While you have the case open you can boot up the machine and physically look to make sure the fans are spinnning, esp the fan on the cpu

Find the manufacturer of your hard drive and run their Hard Drive Diagnostics Utility.

Look in the Device Manager for any conflicts, yellow question marks or exclamation points

Check the error messages by looking in the Event Viewer and post them back here (Start->Settings->Control Panel->Administrative Tools->Event Viewer).

1 more replies
Relevance 71.75%

Hello everyone. I'm new here and this will be my first post on here. I'm sorry if I have started this post in a wrong thread. I'm unsure of where it should go. Anyways, I'm not a tech expert so that's why I here. I will try my best to describe my problem tho.

First of all, I have been having this problem since last week. The problem is that it just auto shut down on me without any warning.

I thought it was because its overheating/the cpu reached it limits hence why it auto shut, but thats probably not the case.

And since that happened I just thought to myself that I should just reinstall windows. Haha. I thought that would solve my problem. But it didn't.

This crash problem occured when I opened game. I also realised that it happen as well when I browse the internet using firefox. Like after I opened it for a few minutes it then shut down.

However, if I'm not opening anything else and just at the desktop and only transferring files for hours, the crash never happen unlike after I rebooted, went to firefox, then googling stuff and then poof, it crashed. I also checked the cpu too, but its not overworking itself. Its just chilling.... Oh, and I checked it from task manager.

I already tried uninstalling the nvidia drivers and went to surf the internet afterward. No crashes at all. I could watch youtube as well without having it crash on me. But when I reinstalled the driver back. It happened again.

So... I don't know really wha... Read more

Answer:Computer Shuts Down Unexpectedly

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My HP 250 G3 laptop has been shutting down unexpectedly recently. It all started last friday (26th Feb) when I turned my laptop on at home and the Startup Repair dialog came up saying "Your computer was unable to start" and the status said "Attempting repairs". It seemed like it was stuck there so I shut it down with the power key and turning it back on. I can't remember when the blue screen came up but it was some time after turning my laptop back on. I wasn't able to log in to my laptop again until I selected the "Last Known Good Configuration" option. Until then I've been able to login and use my laptop but it turns off unexpectedly and after logging back in, it says it has recovered from a serious error (or something like that). When I view more details I see "Blue Screen" as the cause. Attached is a zip of the dump files. Hope someone can help.

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Hi,

I'm having trouble with my PC shutting down on me unexpectedly.

This has been a problem for a while now and I have tried some things to fix it but to no avail.

I used to have a 500W power supply where every now and then I would get an error message saying that my video card was not being supplied with enough power (the specs on the video card say it requires a minimum 400W power supply). I did have the PSU connected into the video card via a 6-pin connector. After getting this error message I decided to upgrade my PSU to a 600W power supply, hoping that it would then have enough juice.

It is at this point that although I do not get that error message any longer, my PC will shut down on me at random times.

When I do finally get it to boot again I receive no error message in any of the Event Viewer logs.

I do like to download some pretty big files (from legitimate sites) and often keep my PC on for a day or two at a time. During this time my computer is happy (doesn't shut down or anything) but when I try to start using it again, after about 5 or 6 minutes of use (playing a game, surfing the web etc) it will shutdown as if the power in the house just went out. I do not see any flashing lights and everything appears as normal otherwise. All the fans in my case work just fine and I do not feel a lot of heat coming off the CPU's heatsink. Usually my computer will not successfully boot right after this occurs. Sometimes it quits on the WIndows splash sc... Read more

Answer:Solved: Computer shuts down unexpectedly

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I have a Medion MD8000 computer running Windows XP. Recently the computer started booting very slowly (sometime 5 min or longer). Then after it is running, it randomly shuts off without any warning, then starts to reboot itself. Any idea of what I should do?

Answer:Medion computer shuts off unexpectedly

Hi Mannyme and welcome to TSF

There is a very good writeup about speeding up your computer at this link:

http://www.techsupportforum.com/f174...ow-247566.html

Try these fixes and report back if you have any questions or concerns.

Best regards,
Mack1

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My computer turns itself off and on again after approx. 45mins to an hour of use. I have consulted someone who says this is due to a virus. What do I do? Is there a simple solution?

Answer:Computer shuts down and turns on unexpectedly

Is it a sudden shut off and not a systematic shutdown of Windows. I would guess if its a sudden shutdown you are looking at heat issuenone

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Hi, My son bought Sim3 yesterday and has played it continuously ever since on a Dell laptop running Vista.His problem is that his laptop keeps shutting itself down......no warning....just shuts down. Has anyone else experieneced this or have any advice?ThanksPosted on another thread that seemed to be similar but been asked to start a new thread

Answer:Sims 3 - computer shuts down unexpectedly

Yeah, we ask you to start new threads so you can get accurate information.  Now, my thought on your dell laptop shutting down is an overheating issue.  Most newer video games use loads of the computers resources, so the computer most likely is shutting down because of overheating.  What you can do is either check the fans on the laptop for dust and debris, and make sure it is on a flat surface, like a desk, so the fans can breathe.  Also, you could buy a laptop cooling pad, which can be bought at your local walmart, kmart, ebay, ect.  These cooling pads go on the bottom of your laptop and have fans that blow air on your laptop to keep them cool, along with the fans already in use on the laptop itself.  These usually cost roughly $20 and up and connect to the laptops usb.

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Hello everyone, and thanks in advance for anyone who try helping me.

Here is my problem:
every 5 to 15 min, one of the 2 events occures:
1. My screen shuts down for no reason (the yellow light turns into orange), but my computer is still working (i can still work on it "blind").
this is the rare event.
2. This is what usually happens: The computer shuts down completly.
when i turn it on again, some times it turns on but the screen is still off (like in the event number 1), and sometimes it goes on ok, until the next time it gets off for no reason.
If i wait some hours after it get shuts down, i can use it for longer time until it gets off, but if i turn it on a few seconds after it gets off, i can only work for a few minutes until it gets off again.

I'm learning in a university and i have a big test in a week from now, so its kinda urgent for me..

Thanks alot, Liran.
 

Answer:Computer/Screen shuts down unexpectedly

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Hi,

My computer has been shutting down unexpectedly lately. It started to shut down when I was watching videos at 1.5 speed on VLC player and only then. So I updated my video card driver and VLC player and for a couple of days everything was working fine. Today however, it's shutting down about every 20 minutes or so. I checked Event Viewer but I can't find what the error might be. Nothing new has been installed besides the driver and VLC player update. Here's what I am running:

Win7 Home Premium SP1
i7 2.80gHz
8Gb RAM

I have attached a CPUID Report. Is this a hardware or a software issue? Can anyone please help?

Thanks.

PS I have not been getting a BSOD. It goes from running fine to a black screen as if my monitor was unplugged. My tower is still on so I need to press the power button to shut down.

Answer:[SOLVED] Computer shuts down unexpectedly

I am trying to set Win7 to create a minidump as per the instructions here:

How to Check Computer is set to collect dumps

However, when I make those settings changes and click on OK, the settings never set. They always revert to my previous settings which are like in the attachment. How can I get my computer to accept the settings?

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Hi -

I previously received help from Gringo over on this thread (http://www.bleepingcomputer.com/forums/topic413593.html), but since removing (I think) the malware, I've run into a new problem: the computer has, each of the past few days, suddenly shut down. Gringo suggested that I post a new topic here in the Vista forum.

I looked at the Event Log and it mentions kernel power. I also see this error message in the log: "The speed of processor 0 is being limited by system firmware. The processor has been in this reduced performance state for 2 seconds since the last report."

The other very weird behavior that I can't find the source for is that one of the svchost.exe processes seems to take up 300,000 -- even when no programs are running. I can't figure out why the CPU is working so hard.

Please let me know what additional information I can provide, and I am happy to do so. Thank you!

Answer:Computer Running Vista Shuts Down Unexpectedly

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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This will be my third attempt to have someone at this site help me with my problem. I have not received any replys to my last two posts. Please, Please, Please... guide me in the right direction.

We have a HP Pavilion m9150f... windows vista. We have very little saved on the computer, yet it seems we are running out of memory anyway. The computer takes a min. of 10 minutes to start up and is now shutting itself off. I am currently working in safe mode.

hjp attached:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:20:50 PM, on 11/25/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16757)
Boot mode: Safe mode with network support
Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.scottrade.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Soft... Read more

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

There are two times when I have noticed it stopping for a reason. Other times I do not know why it shuts off. Once it stopped after I had a flash drive in the USB port. I did the proper procedure for "safely removing" it, but the computer still shut off when I took the drive out.

Another time the computer more or less went to sleep. I was able to restart the computer without it rebooting. I wonder if there is some way to set the time for it to do this.

Answer:My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Hi Xarzu,

Not sure on the flash drive and USB port, but Step Two in this tutorial will show you how to set the Power Options to what sleep settings you want.

Power Options and Sleep Mode Problems

Hope this helps,
Shawn

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?
 

Answer:My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Specs would be nice.

CPU, GPU, PSU. Any overclocks. etc. You need to give us something to work with here.
 

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My HP Pavilion 5000 CTO with XP pro SP2 has been having this problem for awhile. Whenever I do anything that makes the computer work harder (defragmenting, total system scans, watching videos, and any time I multitask with many different programs); it will just shut down. I assumed it was a virus at first, but Nod32 would run and it would shut down before it found anything. Safe mode doesn't help. So I recently reformatted the computer but I'm still having issues. Any ideas on what could be causing this? Is it hardware or software?

Answer:Computer shuts down unexpectedly; hardware or software?

Besides a few items like the cpu that could have a temp problem a bad cap in the supply or being a weak unregulated transformer, or even something on the board faltering once powers is being pulled for hardwares are things to consider.

If the cpu is running hot when a load is on the overheat protection circuit on the board will simply shut everything down. Iou would likely see a message for something like that however while a bad cap or something else on the board giving out once power is pulled would be one thought.

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I am running Windows XP on a Gateway laptop.  I just started having this problem yesterday and I've searched all the forums and haven't found an answer.  Approximately five minutes after starting up the computer unexpectedly shuts down.  I don't think it's an overheating issue because when I'm in firefox it asks if I want to save the settings or close all tabs.  It gives me that option for about 3 seconds and then shuts everything down.  I tried running AdAware and Spybot Search and Destroy to see if I had some problem but to no avail.  I also tried system restore to an earlier date and I thought that fixed the problem.  The computer was working for a good 45 mins or so but then shut down unexpectedly again.  Since then it's been shutting down every 4-5 mins.  I'm in safe mode right now hoping it doesn't shut down before I finish typing this.  If you have any ideas please let me know!  Thanks!

Answer:computer shuts down unexpectedly, asks if i want to save settings first

Are you running on battery or AC power? When running battery only the computer will shut down when battery power is too low. If the battery is old, it can show fully charged, yet still only have an up time of a few minutes.

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Answer:[SOLVED] My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

overheating?

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It all started when i opened some foreign file and it mustve been a virus or something. That triggered my computer to make these weird whirring clicky noises. Then my computer shut down. That day, i tryied to turn it on, it worked. However, the monitor didnt display anything. The computer was running but something to do with the bios just wasn't working.
Later on, my father fixed it.
However. NOW, the computer randomly shuts off by itself.
I'd start the computer on, and usually, the computer would start to make these noises similar to that of a computer reading a disc.
after the noises, the computer shuts off, and restarts by itself.
Anyone have any ideas?
 

Answer:Computer shuts makes busy noise then shuts off randomly

Your hard drive may be faulty. What is the make and model of the system and what is the brand of the hard drive inside the computer?
 

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So this time the problem started out as a simple issue. Whenever I bump the desk or move the keyboard out with too much force, the computer shuts off. Everybody told me that it could have been a loose connection so I checked it all and replugged everything back in. The computer starting working fine for about 5 hours then it just shut off randomly while I was playing a game. This time, though, it shut off without me bumping into anything. SO, is this a power supply issue? I'm using a 550-watt supply while running a 7800 GT. This is the right power amount so that's not my concern. And now the problem has gotten worse to the point where I turn on the computer and nothing shows up again. Windows doesn't load and the screen is on too. You here the fans and everything but nothing will load. All my parts from my old issue were replaced EXCEPT the power supply and CD-drive. I don't think it could be another loose connection b/c now nothing even shows up. Please help!!!
 

Answer:Power shuts off randomly, and any movement around computer shuts it off

Have you tried plugging into a different surge protector and different outlet?

Sounds like you need to swap the power supply to me.
 

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Hello. First of all, thank you for reading my post. I recently discovered a Trojan on my computer and instead of going through the tedias process of getting rid of it, I decided to wipe my hard drive and load a 64 bit version of windows 7 ( an upgrade from the previous 32 bit version I had with the virus). The installation went smoothly and I began to download most of my drivers with no issues. I even downloaded World of Warcraft with no issues. I turned my computer off and got some sleep. I returned only to see that my computer would keep restarting during the start up process.

So, knowin a little about computers, I shut everything down. Checked and cleaned the inside of my PC. Re-set the memory and reset the battery to reload BIOS. I put everything back together, and it started up no problem. Success!!! NO! As I began surfing the internet, IE will randomly shut down and just keep doing it. As I scrambled for a solution to this very annoying problem, my computer would shut down, sending me to a blue screen which states a bunch of stuff that I don't understand. Being the hands on guy I am, I went back to search for a solution with the new information. I figured that maybe BIOS wasn't updated or that I didn't have all the needed drivers downloaded yet.

So I went to download some more updates and every time I go to download something I get a setup error or something that keeps the download from finishing! So, I threw my hands up and came here, hoping that som... Read more

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My sons PC always comes up with it is safe to switch off your computer. I just want it to switch off. Have checked power management settings and bios but can not find out how to change it. Any help would be great

Answer:Computer shuts down to "safe to switch off"

The abililty for a PC to turn it's self off is fairly new, say 1-2 years at a guess. It may well be that the PC in question is not capable of doing it. That is why the various versions of windows include an 'It is now safe to turn off your PC' message. The message is there for those PC's that can't turn off on their own.If the PC is asking you to turn it off, it is almost certianly because it is not able to do it for you. A pain, perhaps, but no more so than most other electric items, that require user intervention to turn off.

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Every so often, maybe twice a day, my computer will shut down of its own accord. It doesn't restart, just shuts-down, and when I turn it back on I don't even get the scan-disk message.

The shut-down may occur when I am in the middle of doing something (grrr!), or when I am way across the room and have no programs running. There is never an error message.

All my drivers seem to be up to date, and all plugs are connected securely. I am running AVG anti-virus, I have Ad-Aware, and Search and Destroy.

I checked the system error messages in computer management, but I really have no idea what they mean. I seem to have quite a few though.

Today I got four system error 102s, and 1 w32time 36 error.

Yesterday was much worse, I can't even count the number of errors. They were: cdrom error #7 (lots), and service control errors #7023 and 7036. These errors occured multiple times in the same second!!

Any clue? This is driving me nuts!

Thanks,

Makyla

Answer:computer randomly shuts off - help

check your temps in the bios, also check the voltages in the bios, make sure you psu is delivering constant voltages etc.

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Hey i am new to this site but it looked good because i need some help :) well basically i have a computer i built it myself last Christmas so i have had it for a year and a bit now and it has been working fine and then it started to randomly shut down.. it started whilst playing wow after 30 mins in it would shut off then i noticed it do it randomly and its been a while now and i have come up with the following reasons

1. it shuts off on any high end specs game
2. when extracting big files it may shut down
3. when converting files

that is basically the reasons it will shut down.. as i dont have an income i dont have a lot of money but i cant afford to build a new machine so i took it apart, cleaned it all it has a case fan as well and it helped for a bit but then started happening again
currently whilst running now my cpu is 18c the gpu is 43c the system is 36c and the core is 43c this seems fine but when i run a game the cpu will go to up to 75c which seems odd and the rest heat up but are still okay

my specs are

System Manufacturer: MSI
System Model: MS-7369
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+, MMX, 3DNow (2 CPUs), ~3.1GHz
Memory: 3072MB RAM
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Card name: NVIDIA GeForce 9400 GT
Manufacturer: NVIDIA
Chip type: GeForce 9400 GT

i dont know what else you will need but thats all the information i have.. and it could be the cpu the gpu the hard drive or the ram but i have no idea and can... Read more

Answer:Computer shuts off randomly

Off the top of the head this seems like it could be 2 things. Either your processor is getting to hot and the SMART CPU feature is shutting it down.

Or you could be exhausting the PSU. That's my opinion. Have you check into these? You should.

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When I went to college 6 months ago. I brought my desktop with me, worked fine before I left. Got to school set it up, and when I'm running many processes on my computer or loading up a game it will turn off. Then after that some times won't even turn back on. I thought maybe it was my power supply since the one I had was the minimum power I needed, and was old. So I bought a brand new PSU with more power, and the same problem is happening.

Here is my specs

Motherboard: Gigabyte S Series P35-DS3R
PSU:Corsair TX 850 W
Processor: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (2 CPUs)
Memory: 4 Gigs of Ram
Hard Drive: 800 Gig HD Total
Video Card: NVIDIA GeForce 8800 GT

I tried many different ideas to fix it. I thought it was either the power supply was going bad, or over heating. But I got a new power supply and the heating is normal

UPDATE:
Alright, I just removed everything from my computer, took motherboard out and processor out. Put it all back in and made sure everything was connected, and connected tightly. Computer turned on, and was loading everything. Tested loading a game, and right before the map loaded up it crashed. Then turned computer right back on, and turned off in a minute or so.

I'm going try get all my information on my backup hard drive then reformat. If that doesn't work any idea?
 

Answer:Computer Shuts off Randomly

reiger said:





I'm going try get all my information on my backup hard drive then reformat. If that doesn't work any idea?Click to expand...

For a fault that first started happening 6 months ago!
Yes please do a clean install of Windows to confirm its not software related
Note: A clean install means removing the Partition(s)

Obviously this is Vista 64Bit OS ?
I suspect that you may have a Gigabyte Restore disc (or image on your hard drive) with this computer as well?
Then try that
At least then you will know if its hardware related (as you suspect already that it is)
 

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Hi guys I have an E-Machine that is all the sudden having a very annoying problem.  When I turn on the computer I get to the Windows user name log in screen and click to log on under the names and the computer hangs for a moment then shuts off =/ My first guess was that the power supply is defective but I wanted to get some other ideas before I chance that idea and buy a new one.  Any thoughts? Also there has been no recent Hardware installs conducted. Specs for the computer:Windows XP Home 2.60 ghz Celeron40gb Harddrive Ultra DMA3D Intel Extreme Graphics AGP256MB DDR Ram

Answer:Computer Randomly shuts down

Bump^

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I am on this toshiba laptop and sometimes while in use it just shuts off. The computer doesn't seem to be overheating, I was thinking maybe it has a setting that shuts the computer off at a certain temperature. Does anyone know if there is a way to check this? Perhaps some other suggestions. It seems to do this a lot while watching any kind of media.
 

Answer:Computer randomly shuts off.

Try looking in the bios settings there might be something in there
 

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Hey guys,

About once a day my laptop (Lenovo T400s) just shuts down for no reason. When I turn it back on, about half the time I just get a dark screen with "Microsoft Corporation" visible at the bottom in barely legible writing. It's like a broken version of the proper thing where the progress bar goes across the line thingy repeatedly for about 30 seconds.

Whenever this happens I just power it off and leave it for a while. When I come back and turn it on sometimes I see the same screen or sometimes I am asked if I want to run startup repair. If I run it it asks me to run system restore, which never works. Usually I decline to run system restore and it shuts down after I click "finish" and sometimes it starts up properly the next time. Sometimes it starts up properly without running startup repair.

I have run avira, malawarebytes, and spybot and none of them pick up any problems.

Any idea what my problem is guys? Its pretty annoying!
 

Answer:computer shuts down randomly

Hi and welcome to TSG try cleaning the air vents and fan with a can of compressed air,you can also remove and reseat the ram and test it for issues with memtest86+ download the iso zip http://www.memtest.org/#downiso and unzip it then burn the iso to a disc use img burn for that http://www.imgburn.com/index.php?act=download you may need to change the boot order in the bios boot from cd\dvd as first boot device then boot from the disc and run the test if you have more than one stick test them 1 at a time and in each slot then swap the sticks and repeat,the test should run for at least 7 passes each time
 

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First before I say anything, I'll state that i have no computer knowledge whatsoever.
Anyways, ever since yesterday my computer has been randomly shutting down when playing games.
While i'm not playing games i am perfectly fine.
I already checked to see if it was a fan issue but the fan was working perfectly fine.
I also checked my computers temps with speedfan. I am thinking it might be a PSU problem but it doesn't seem likely.
Its been like this ever since i did a system restore when i got a virus called Windows vista defender 2010 or somthing like that.
I already checked if it was a virus problem with malware bytes but everything came up clean.
 

Answer:Computer randomly shuts off?

Game related issues are usually to do with RAM or the graphics card. If you go to Control Panel -> Administratrive Tools -> Event Viewer. Then if you can take a look in the application and/or system sections for errors and post what you find for the rough time that the PC crashed. You could try to re-install the drivers for the graphics card and motherboard and see if that works before posting your findings.

You should try never to do a system restore, use it as a last resort only, as they can cause all sorts of driver related problems. There is a much better fix for the vista defender virus, i posted on how to do remove it about a month ago.
 

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Problem: So after about 15 minutes my computer will just shut down, or sometimes the screen will freeze permanently (mouse doesn't move on the screen and video or music stops) but the screen just usually goes black, so i have to shut off with the button.The weirdest thing is that if i open it right away, the screen will be all black ! After that, if i wait a while, it opens as if nothing happened, but then the same thing happens again.. it'll just shut down without warning.

I had this other problem months ago where i couldn't even open my computer (the screen was all black) but i got someone to reinstall windows for me (i'm not really willing to reinstall it again..) and it was working fine, until now..

So I've tried: rebooting, system restore, scanning my computer and some of the options when pressing f8 or f12 when first opening. Right now i'm on safe mode, and it's not closing ! But i need a solution that more long term..i just found out there's not volume on safe mode...
here is all the info:
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 Processor 3500+, x86 Family 15 Model 79 Stepping 2
Processor Count: 1
RAM: 447 Mb
Graphics Card: NVIDIA GeForce 6100 nForce 405, 1 Mb
Hard Drives: C: Total - 151064 MB, Free - 89347 MB;
Motherboard: Acer, EM61SM/EM61PM , ,
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabl... Read more

Answer:computer shuts down randomly..

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Hey i recently built my own computer and put it to windows 7 ulitmate my crash report is this
Critical 7/9/2014 8:09:11 PM Kernel-Power 41 (63)

and my specs of the machine are as follows 8350 Amd unlocked black edition processor.
GtX 750 TI
6 GIGs of ram and a Asus sabertooth motherboard.

Can anyone help me?

Answer:Computer shuts off randomly

What spec is your power supply, make and model?

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Hello everyone. I have been lurking on the boards (they always seem to come up in search results when I have a computer question!) and I wanted to say thanks for the great service you provide. I now have a problem I can't figure out and haven't found it in the search engine.I have a desktop PC that began shutting off randomly. At the time it had contracted a virus of some sort so I suspected that was causing it to shut down. It would kick itself off (no warning, kind of like if the electricity went off) and then start itself back up and repeat this process continually unless I held the power button in while it was starting itself back again. It would not even load in Safe Mode. I let it sit for about 6 months because I didn't feel like dealing with it.The other day I decided to see what it's problem was so the kids could have computer access at home again. When I turned it on in Safe Mode, it ran with no issues and stayed on the entire time (I had it on for at least 8 hours). I ran a Malwarebyte's Anti-Malware scan and removed the infections it found. I ran the defragment program. Tried to start it up in regular mode and it shut down after a few minutes. I ran two more scans and they came back clear. I managed to get the automatic restart function turned off (in between multiple times of it shutting off and restarting). Then I began getting the blue screens of death. These are two codes I got last night (on separate shut downs):***STOP: ... Read more

Answer:Computer randomly shuts off

Upgrade to SP3, and we will go from there.

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I am running a windows 7 64bit on a mini desktop. Lately however, the thing randomly shuts off on me without notice and it takes an hour or two for it to be able to reboot. I tried turning PSU off and on and reconnecting the power cable etc but it still wouldn't boot up during the time frame. One more thing, after I eventually get it to start up, I get the CMOS checksum error and when the OS loads up and everything, the clock shows the time at which the computer shuts off, meaning that the clock didn't run at all when my computer was off. The clock works fine if I turn the computer off myself though.
I replaced the CMOS battery and the problem still persists. Could this have anything to do with my PSU?
Help!

Answer:Computer randomly shuts off

Clean all dust out of the machine with a can of compressed air. Also go into BIOS and look at the temp, and voltage readings and post here.

Also post the make and model of your machine, and brand and model of your PSU and wattage.

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I have been having a problem with my computer just randomly shutting down with no "windows is shutting down" screen or anything, it just seems as though the power cord was disconnected, but then just starts back up again. i was wondering if there was anything that i could do (i have tried a system restore ans even the HP system recovery, and neither work)

Answer:Computer Just Shuts Off Randomly

What programmes are you running when it shuts down?It could be caused by your compter overheating. You could try cleaning out the case.Cleaning the Interior of your PC

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I bought a new desktop in January.
In March it started to just randomly turn off.
Dell replaced all the hardward in April.
In may it started turning off again.
I don't have any viruses, I have plenty of memory and I am thinking the culprit must be the OS....so what now? How can I find out if Windows 7 is causing the problem before I go through the effort to wipe the computer clean and restore it to factory settings??

Answer:New computer shuts off randomly -

Do you know how hot the processor is running?

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Hey guys,

It seems that my computer randomly shuts down. It ranges from litterally 2 seconds after turning it on, to maybe 15mins. All the fans are working, so i dont think its a heat issue. I just installed a new powersupply this year, so i doubt its power related either... Any help on this would be greatly appreciated. thanks. update. now, it seems that if it does start to boot, i might get a blue screen concerning some paging thing.. My computer never did this before installed sp2. Should i install this, and is is safe to uninstall, it said some stuff might not work. I was a little worried aobut it, so i didnt do it. You guys think its safe?

Edit:

Nm, i uninstalled sp2 cause i was tired of the blue screens. As i was looking over the mobo for bad capacitors i noticed that the main power cable going into the mobo was getting loose. No idea how that happened, when i know they are supposed to snap in, weird. Anyways, all problems are fixed, so im happy.
 

Answer:computer shuts down randomly! help!

Give us some computer specs
 

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OS: Windows 7 64 Bit Ultimate
CPU: I5-2500K
RAM: 8GB
Video Card: Powercolor 6850

My computer randomly shuts off this past 2 months and have not shut off in the past.

The computer:
- The fans have been cleaned and all the dust "blankets" have removed from the rear exhaust fan and the video card
- The computer temperature readings:
http://i.imgur.com/IfXLei3.png
- If I recall the computer never shuts off during winter but has started this summer. I believe I require more fans because there is only a rear exhaust fan.
- The power cord on connecting on the power supply is strong and is not loose.

Would purchasing an intake front fan blowing to the back and an intake fan on the top of the case blowing down fix this problem? It has really caused me quite a headache as I thought it was either the power cord, or the temperature problem but I can't think of anything else.

Answer:Computer shuts off randomly.

Download HWMonitor from here:

http://www.cpuid.com/softwares/hwmonitor.html


Make sure to download the .zip file to your desktop.


Once downloaded to your desktop unzip the hwmonitor.zip folder to your desktop.

Open up the unzipped folder and run either the 32bit Software or 64bit Software. How to tell the difference: http://support.microsoft.com/kb/827218
Allow HWMonitor to run while the PC is at an idle state. After about five minutes of running at idle take a screenshot and save the image to your desktop.

Now allow HWMonitor to run while gaming or doing heavy processing for about five minutes. Take another screenshot and save the image to your desktop.

In your next reply please include both screenshots.

http://www.techsupportforum.com/forums/f195/how-to-post-a-screenshot-184291.html

What is the make and model number of your PSU, GPU, motherboard, etc.

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Hello. I am having a problem with my computer. Last night, everything was fine. But when I used it today, it's performance was slower. Even opening My Computer takes about 3~5 seconds when it opens instantly before. And it shuts down randomly. Even when running scan disk it shuts down randomly. Sometimes it even shuts down 2 consecutive times.

I don't know if it's a hardware related problem or a virus. Right now, I am running a disk check and I am using another computer. I haven't tried running a virus scan. But if i'll do, I will use Avast!'s boot-time scan.

I checked the power supply, cables attached in the cpu, but everything was fine.
EDIT: I checked my CPU inside (removed the casing) and found out that it was full of dust. Especially the processor. Does this affect the computer? Can this be the source of the problem?

My computer is only 1 year old, and here is its specs:

Intel Core i3
Palit GeForce 9500 GT 1GB 128 Bit
2x 2GB Geil DDR3 RAM (Total of 4GB)
Western Digital 320GB SATA HDD
AsRock H55M-LE Motherboard
Windows 7 Ultimate 32-Bit
(Desktop PC)

If anyone could help me what could I do to know what the problem is, I will really appreciate it.
I really need help. Thanks!
 

Answer:Computer Shuts Down Randomly

Yes, having the interior and the components covered with dust and debris can cause overheating and other problems.

If you have a portable hair dryer that has a "cool" setting, turn it on "high" fan and give the interior and the components a good blowing out.

Obviously, you want to do this outside.

If you don't have a portable hair dryer, you can buy a can of compressed air at a computer or electronics store that's designed for that purpose.

----------------------------------------------------------

If the interior has gotten that dirty after having that desktop for only a year, you might consider moving it off the floor or to a less dusty location.

---------------------------------------------------------
 

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I got a new used computer the other day. It ran great the first night. It had a recently reformatted hd, with wxp installed, so the first night I had it I dl'd all the windows updates. The next day, about midday, just after I installed my printer driver, the computer shut off without warning...and continued to shut off at random times when I was able to get it back up. Most every time I would have to disconnect the power cord and reconnect in order to turn it on. A few times that didn't even work. Sometimes it stays on for a few minutes, sometimes a few seconds. This is the longest it's been going since the problem started, about 20 minutes now!

Here's what I'm running:
AMD Athlon 2000 xp
Win XP Pro
1.67 ghz
160 gig hd
512 mg RAM
psu fan, heatsink fan, & a chassis fan blowing air out
nvidia geforce2 mx 200
cpu temp ranging 36C-49C (98F-120F)
m/b temp ranging 30C-36C (86F-95F)
CPU Fan avg. 3000
400w power supply

Room temp yesterday was about 85F, today it's about 80F. Any suggestions?
 

Answer:Computer Shuts Off Randomly...

May be its overheating it can make computer turn off check temp and may be bad power supply

Also run adware and spybot and do on line virus scan. A virus can do this check for spyware on computer your may have program running take all resources

Is re-starting or turning off
 

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I bought an HP Envy last week and it started turning itself off about every 30 minutes or so. When I restart I get an error message that says my pc encountered a problem which caused it to restart. its not restarting, its shutting off. I returned the computer and got another of the exact same brand and model. same problem. I returned it and got a gateway and im getting the same problem....HELP!!!!!!

Answer:computer randomly shuts down

Exactly the same problem with two entirely different computer brands? - - sounds to me like the only thing they have in common is the shop you bought them from, your power supply at home, or some external device you have plugged in to both computers which may be faulty.

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Hello there, heres the details;
1.) computer shuts down on any screen but more frequently on games like ms pinball, candy crush saga, and when a video is paused and we go and make a coffee.
2.)it won't start up again untill about 20 minutes from being shut down
3) if we try to reboot it straight away sometimes we get the error file missing or corrupt. (though this only flashes for a second)
3.1) most the time, we get a blank screen
3.2) theres no beep at start up during these blank screens.
4) its not the graphics card, removed it and it still had the same issue
5) windows 7 will not install, dont know why. gets a little through and crashes.
6) ran lots of malware antivirus and adware programs, still shuts down.
7) its is quite random, but can crash after 20 minutes of start boot, but more frequently it allows us to run irt for 6-8 hours before first crash of the day then becomes more frequent after that reboot ie every 5, 10, 15 ,30 minutes.
8) we use the machine average 16 hours a day, its our hub
9) ALL components are in acceptable temperature ranges according to piriform speccy.
10) here are my specs's;

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, x86 Family 15 Model 75 Stepping 2
Processor Count: 2
RAM: 2047 Mb
Graphics Card: ATI Radeon HD 5400 Series, 1024 Mb
Hard Drives: I: Total - 38132 MB, Free - 15030 MB; E; 100gb (this... Read more

Answer:Computer Randomly Shuts Down

This appears to be the same issue as you thought was solved on this topic
http://forums.techguy.org/windows-xp/1140207-windows-xp-restarting-randomely.html
as my good colleague Flavallee said - you can simply continue on that topic - as all relevant history to the problem is there
 

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if anyone, ANYONE! can help me, it will be VERY much appreciated.

System: 1.1g AMD Athlon,MSI k7t133 pro a, a gforce2 4\mx 400, 512mb ram, OS XP

As a gamer at heart I like my games to run...all the time.
I've had this problem which is on and off but very disturbing,
at times (varies per game) my joy bringing computer
....
.......JUST SHUTS DOWN , not even off. it seems as if its in suspend mode, everything is on HD light is perm on but reading no info. Screen goes off.... uhh hell 4 a gamer.

I've tried everything... updated detonator drivers, all the new Via drivers, even bios update.

I thought it may be my powersupply but only in games does this happen ARG!!. Also power supply is reading normal voltages when tested.

I even placed additional fans in the box and replaced my fan on chip for a more powerful one, thinking it may be overheating. PLEASE GOD HELP ME I'm GOING CRAZY.

So to anyone who may recognize the problem... I LOVE YOU.

thanks
Turbo
 

Answer:Computer randomly shuts down help plz!! please!

check this article here http://www.geforcefaq.com/faq.cgi#hw:gef:troub:blackout

If the card is running agp 4x try 2x, you should have an option in your bios to change the agp
 

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I built my own computer and everything was fine. Then I decided to buy a new heatsink and new 120 mm fan to cool it down, because the cpu was hitting 75 C. So I got those, but now my computer seems to shut off on its own. Sometimes when I turn it on it starts to boot up, and then shuts off, or even when I'm in the middle of something it'll just turn off. I opened up the case to make sure everything was plugged in, and it seems fine. I have a 3.2 Ghz, x700 pro graphics, audigy 2 value sound, a dvd and cdrw drive, raptor 32 gig and seagate 200 gig, an abit AG8 mobo, and a 450 watt power supply.

Answer:My computer randomly shuts off.

it could be shutting off because its over heating.
you put some Arctic Silver on the HS?

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I have a dell inspiron 1501 laptop running vista and it's 3 years old. Recently it started randomly shutting down and it takes around 5 minutes to get it to turn back on. I think it's probably overheating, but I'm not sure (it used to do this because of a problem with vista, but I think I fixed that). I don't want to try and take it apart to deal with the fan (I'd probably break it), but I was wondering if there were any other fixes. Any laptop cooling pads that work well?
 

Answer:Computer Shuts Down Randomly

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For experimenting, I have an older gateway essential (pentium 3) computer that shuts down randomly. Sometimes within seconds of startup and other times a few minutes thereafter. Once its going, seldom thereafter. It usually does it within 30 seconds.

When it shuts down the green power light stays lit (I think this may be the clue) and it will not restart unless I unplug the system, wait for the power light to go off and then plug it back in. Sometimes it takes several attempts to get it going.

Please Advise.

As an aside I'd like to add this here for others that have had similar problems due to overheating. My Compaq computer started shutting down randomly, but on that there was a led in front that would blink red indicating this (I looked it up in trouble shooting). So, I opened the case and the cpu fan was not working. I got a new fan, put it in, and that was not working either. As a work arround and not replace the motherboard, to fix this, I got one of the Y adapters that plugs into the power supply cables and connected the fan to that (12 volts for me) using only the two power leads on the fan (for my fan, red and black) and leave the third disconnected. I had to cut the wires and splice them. Testing showed that the old fan would also work the same way and I did not need to get a new one after all.
 

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I've had my computer for about a year now (was not new when i got it), and it's been fine until now. Suddenly it will just shut down for no apparent reason and it won't turn back on. I leave it for maybe half an hour and i can use it again for maybe an hour or maybe a few days, but then it will shut down again for no reason.It actually happened right after i downloaded a file, the obvious thing would be that the file had a virus with it, but i did a virus scan, spyware, ad-aware, and nothing. (note i used AVG free edition for virus scan, maybe it didn't pick up the virus?)Also, when I try to start it back up right after it's shut down sometimes it will jsut come on for a few seconds and then shut back down, but sometimes it will keep making the sound of it just starting up and do nothing until i shut it down.Anyone have any ideas on it?

Answer:Computer shuts down randomly

OverheatingPower Supply failingBad RAM.DLoad motherboard monitor and check your temps.DLoad and run Memtest to test the RAM...let it run for awhile...any errors and the RAM has gone bad.PSU ...replace. Don't buy a cheap one...they are headaches.patio.   8-)

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It does it more when I'm on the internet, or when I use certain programs; but, even when I'm not connected to the internet I have this problem.

Answer:my computer randomly shuts down

Scan with Malwarebytes first to be sure it is not caused by some type of malware.Install HWMonitor and report temperature readings to see if it is heat related (possibly a build up of dust internally).Make a bootable CD with Memtest86 on it and boot to it. Let it run through all tests. Any errors might mean bad memory.Report Results for additional advice.http://www.malwarebytes.org/http://www.cpuid.com/downloads/hwmo...http://www.memtest86.com/download.htmYou have to be a little bit crazy to keep you from going insane.

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Hi there. I recently bought a new processor and installed it, i'm 99% sure I used enough thermal compound when I installed it, and the socket is right, and the computer recognizes it. I checked the max temperature for all of my large components in my laptop and all of them are running at about a third of the max. The new processor is a 2.6 gHz and was never used before. The old one was a 1.8 gHz and worked fine all the time. Regardless, my laptop decides to shut down at random intervals no matter if I'm playing a graphics intensive game or just browsing the internet.
 

Answer:Computer randomly shuts down

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So about 2 days ago my computer randomly shuts itself off. I was in a bit of confusion as to why because I had just built it if not about 2-3 months ago with new parts and everything. So I try to turn it back on and it loads up windows and everything but then approximately 10 minutes later the computer shuts off abruptly. So yet again I attempt to turn it on and it only boots up for about 5 seconds and then shuts off. I try the switch again and nothing. So then I wonder if my power strip was the issue and I reset that and try again. It goes on once again but then shuts off about 5 seconds into it. But soon after it's not so much the problem and later shuts off after logging into windows regularly.

I'm pretty aggravated at the moment because like the majority of people I lack the patience for troubleshooting hardware. The computer doesn't turn on unless I reset the power switch. Although thats not the case because I later found out if I just switch my PSU off and then on again the computer boots up. I take a peek inside my computer and it's pretty damn dusty, so I thought that could be an issue with overheating my cpu and whatnot. After I blow out the dust with compressed air, I come back and this time I'm only plugging in my keyboard, ethernet, and monitor cables into my computer. I turn it back on and it makes it through windows and loads up all my settings and programs in the OS. Around ten minutes later, the computer abruptly shuts off. Shat.
... Read more

Answer:Computer Randomly Shuts Down

Hello Hippo, welcome to Major Geeks.

Let me be the first to introduce you to the ancient Geek custom of acquainting other Geeks with the minor, insignificant and irrelevant details of your PC and operating system, so that we can ignore all the information supplied to better help out.
 

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K, my computer will randomly shut down Hard, like you just pulled the plug out of the wall.
Then when you try and turn it back on, reads FF, PSU fan working, all fans are going but one.
This one is not working based on the mother board, i.e. if I switch that fan around with another then it works and the other doesn't (hope that makes since) I also get no monitor output. The fan also tries to start, moves barely then stops completely.
After turning it on and off a bunch of times,
(have to hold down power button to shut off, sometime this won't even work and I have to turn power off to the PSU)
It will start up says there was a CMOS error and that defaults were loaded and everything goes back to working normally.
Then it will shut down and I go through the same process over again. Seems to be progressively getting worse. Did this about 3 times to me yesterday in about a 10hr time period. Went about 4 days before it did it again the first time.
One of the times when I tried to turn it on, after it had shut itself down, only the PSU fan was going and not any other fans.

My best guess is that its the motherboard but this is based on the fan output stops receiving any power.
Computer specs:
Motherboard: Gigabyte X58A-UD3R
CPU: I7
Video: 2 Geforce GTX 480
Ram: 8 Corsair CMX12GX3M3A133C9
PSU: Corsair HX1000
OS: Windows 7

Things I've tried to get it to start without success:
Putting just one stick of ram in, went trough every stick lol, nothing.
Using one video card.
Resetting CMO... Read more

Answer:Computer Randomly Shuts down.

what are the temps and voltages from the BIOS?

which fan is not working? is it a case fan or the cpu fan?

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Hi everyone,

I'm having a bit of trouble with my computer which seems to randomly power down. It all started last night when I left the room to grab dinner. Upon my return, I found that my computer had mysteriously shut down. I turned it on, got to Windows, and it powered down without warning. I switched it on again, and this time it powered down even before Windows had loaded.

I assumed that the problem was due to my PSU, so I went out to get a new one this morning, higher wattage and all. Plugged it in, turned the computer on, and got a good 15 mins out of it before it shut down once again.

After doing a bit of research on the web, I thought that the problem might be due to the CPU overheating, so I switched my computer back on going into BIOS to monitor the temperature. I watched it rise steadily for about 20 minutes till around 105 degrees C before it shut down. I thought I had found the source of my problem. I switched back to my old PSU since I discovered that it was unrelated to the problem and proceeded to clean all the dust out of the computer's case. Started the PC again, monitered the temperature. It slowly rose and stayed steady at around 52 degrees C this time but shut down after about 5 mins or so. So it isn't a temperature problem.

I'm sorta lost now and don't know what to do. I can't even get in to run a couple diagnostic programs. Any pointers? Any help or advice would be greatly appreciated. I have a P4, 2 GHz with ... Read more

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Sometimes my computer will just shut off. I don't think it a temp issue because sometimes I'll let it sit for a couple hours and it will take a few tries to get it back on once again. I will turn it back on and it will start to go on for a couple of second then turn back off. It does however seem to turn off when I'm doing CPU intensive things like encoding.

2.3 GHz celeron
intel D845BG board
2- 512 DDR ram
Windows XP pro
 

Answer:Computer shuts off randomly

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Hello. I've had my computer for about a year and a half. This issue started yesterday.
My laptop will make a clicking noise, and then shut down. So far, this has happened twice. Once each day. 
A friend told me my laptop is probably overheating, and it shuts down to prevent that, but this second time, which happened only minutes ago, my laptop, wasn't even hot.
 
 

Answer:Computer shuts down randomly

The clicking could be coming from your hard drive if it's about to go out. Also it could be coming from the fan inside your case hitting a cable.
 
Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link for the snapshot.

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For some reason my Laptop shuts off randomly. I have no BSOD. Its like I held down the power button. Is there a setting that make your computer shut off after an amount of time or could it be a..... VIRUS

Answer:Computer shuts off randomly.

Run some temperature measurements, it could be heat related.

If you're concerned about a possible virus what does your anti-virus program say when you scan?

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My computer randomly shuts off ONLY when i am playing games... it can do msn and music and stuff fine but when i play a game it usually lasts around 30 mins to an hour and it automatically shuts off my computer.. im wondering if this is my fan or ? What is going ? Help! ty
 

Answer:My computer randomly shuts off

That usually means the system is overheating. make sure all your fans are working.
 

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I have been having problems with my NEW computer as of late. Three times in the last two weeks my computer will simply shut off without any warning.

Also, there are certain websites I cannot access (such as www.billpost.com) as well.

I have followed the Read Me instructions and have attached the logs.
 

Answer:My Computer Shuts Down Randomly

rday22 said:





I have been having problems with my NEW computer as of late. Three times in the last two weeks my computer will simply shut off without any warning.Click to expand...

SInce your logs are basically clean other than a little bit of junkware, I seriously doubt this is related to malware. I suggest that you post in the Software Forum.





rday22 said:





Also, there are certain websites I cannot access (such as www.billpost.com) as well.Click to expand...

Is this the only one? Which browser are you using when this happens? Is it Chrome or Internet Explorer? Are you still blocked if you shutdown McAfee's firewall?

Perhaps look into uninstalling Mask My IP
 

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Hey, I built my own computer a while back. Lately after a couple of hours it just shuts down in the blink of an eye, then after 2 seconds it starts back up. It seems pretty random. I was thinking new power supply maybe?
 

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OS: Windows XP Corp SP2
PSU: ENERMAX Liberty 620W
MOBO: Foxconn nForce4 SLI ATX AMD
GPU: XFX Geforce 6800 XT
CPU: AMD Athlon 64 X2 3800+ Manchester 2.0GHz
RAM: G.SKILL 2GB (2 x 1GB) DDR 400
HD(s): WD Caviar 250GB 7200 RPM SATA 3.0Gb/s & Seagate Barracuda 7200.10 250GB

I built this PC. Originally I got a string of bad Asus Mobos, 3 in a row, and after I got fed up with it I decided to buy a cheapy Foxconn mobo.

The Problem:
Now, the "random" shutdown isn't completely random. It usually only happens when Im playing a game, but it could be anywhere from 20 min to 6 hours into gameplay. First thought was that something was overheating, but I got a temperature logging thing and only thing running a bit hot are my HD's at 70 degrees (which would cause my comp to lock up, not shut down I would think, if they DID overheat). Second thought is that either my PSU or my Mobo are bad. Obviously I could get a PSU tester thing, but I dont know how to use one and I'm not sure if thats even the problem. I mean could flashing the bios on my Mobo help? Is there any way I can test my Mobo? I'm looking for any possible solution besides having to bust out cash for a PSU tester.

Thanks all.
 

Answer:Computer Randomly Shuts Off

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My Windows Vista Desktop Computer will randomly shut itself off for no reason whatsoever. It is at a point now where it is expected it will do it because of how frequently it occurs. When it happens, my screen will read no signal, and the computer does nothing. Then after roughly 10 minutes the computer reboots and asks if I would like to reboot normally or with the "safe" options. I am not sure where to go from here or what action is necessary to resolve this issue.

Thank you,

Lush1

Answer:Computer randomly shuts itself off

Hi and elcome to TSF make and model of your computer please or if it is a custom built machine please post the make and model of
motherboard
cpu
ram
gpu
and power supply
is there still harddrive activity ie light flashing

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Hello. First of all, sorry for my english. I am from France and did not found any interesting forum that could help me. :/.Last week i finally got my new computer. It is a custom one. Everything seems great. I am able to run every games without lag or anything. There is just one problem. Sadly, the computer randomly shuts down without warning, there is no messages or anything. It just and simply.. Shuts down. It restart by itself. I don't have any message when it restarts. I tried to watch the temperatures and everything appear to be fine. I gave back the computer to the guy and he had the same thing happening to him when he was trying it. It even happened on youtube once. How rude. He gave it back to me yesterday night saying he tried and it stopped to shut down for him. i tried, and it continued to do the same thing. I am lost, confuse. I certainly don't know what to do to with this issue. An example. I play SWTOR and if i go higher than Low Graphics my computer shuts down after few minutes. No warnings. Even though i have no lag at all in max settings. And like i said it randomly happens on a internet page as well. I really hope you guys can help me :/.

Answer:Computer randomly shuts down.

Does it shut down or does it restart? If the latter, Download BlueScreenView:http://www.nirsoft.net/utils/blue_screen_view.htmlunzip downloaded file and double click on BlueScreenView.exe to run the program.when scanning is done, go to EDIT - Select AllGo to FILE - SAVE Selected Items, and save the report as BSOD.txtOpen BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

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During a power outage, my computer shut down
When I turned it on, I got a message saying it was shut down because some drivers were not installed properly and it was shut down to prevent damage.
I restored to the last known good condition and it works for awhile. It shuts down again and I get the message again. Any Ideas?
Thanks, Billbillie

Answer:computer shuts down randomly

Hi

Download and run this application: BSOD_XP_v1.3_jcgriff2_PROD.exe.
Once it has finished running zip the folder TSF_XP_Support which can be found in your Documents folder.
Attach the zipped file to your next post.

Maybe then we can see why it is shutting down.

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My computer shuts down randomly like watching vids on youtube and playing online games.i though you guys could help me :)

Answer:Computer shuts down randomly

When crashes reboot to event logs and note any issues there. Might have to look at dump logs. Might have to look or monitor temps or use perfmon to log memory for memory leaks or other issues.1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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Help!!

My computer keeps shutting down totally and without warning. At first I thought it was a problem with the game Warcraft II: Battle.net edition, but I was just watching a youtube video and it happened again! Help would be much appreciated!

Thanks!
 

Answer:Computer shuts down randomly

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I see that there's another thread similar to this, but my situation is slightly different. This started happening about a week ago.

I'll be on my browser, when suddenly my computer will start using quick find and typing in random stuff (most of the time its br/) or if I'm on google it'll type it into the search bar multiple times. If I'm not on my browser it just randomly moves between desktop icons.

Then firefox will crash. Sometimes it opens up the "do you really want to shut down" screen and I can cancel, but most of the time it just shuts down immediately.

When i try to turn it back on it'll take multiple tries because every time I get to the log in screen and try to type in my password it'll shut down.

I've dusted off the hardware, I've run multiple malware/virus scans but nothing has worked.

Is there anything that can be done?

Answer:Computer shuts down randomly

and it just happened in safe mode, so I'm guessing its a hardware issue.

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here is my HJthis Log file, please help

- Thank you

Logfile of HijackThis v1.97.7
Scan saved at 5:47:47 PM, on 5/14/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\LTSMMSG.exe
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
C:\Program Files\MemoKit\memokit2.exe
c:\progra~1\mcafee.com\vso\mcvsftsn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Michael\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bellsouth.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.vaio.net/goto/sonystyle
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Progr... Read more

Answer:My Computer randomly shuts off

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Ok heres the statsVideo Card:2-Radeon ATI 4400 HD 1Gig Graphics Cards.Motherboard:Asus P7P55D LE Mother BoardCPU:Intel i7 Processor8GB-RAM1TB Hard DrivePSU is i forget but its a really good one.So my computer keeps shutting down randomly, I have replaced the Motherboard,CPU, and 1Video cardI replaced the Video Card because it was running at 95Degrees Celsius, the other one is fine its running at 45Degrees Celsiusthe CPU is running at 80Degrees Celsius when Idle and when being taxxed, I had that replaced and its still running at the same temperature.But after replacing almost all the components of the PC its still shutting down, and I dont think its the power supply causing it because there isnt any odd smells or anything coming from it.And it shuts down for no reason, it could be idling and it will shut down, so I have no idea what to do anymore.

Answer:Computer Shuts Down Randomly

Quoteit could be idling and it will shut downCould it be that power options are set to choose after specific idle time then shutsdown?

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Hello, I been using my computer for the last bout 6 months now and havnt had an issue, and now all of the sudden it shuts down like someone is ripping the cord out of the back of it. Ive checked the temps to see if it might be an overheating issue but it doesnt seem to be, the avg temp is 30 Celcius, and it doesnt really get any higher then that. All the fans are spinning and airflow seems good. I have 1g of ramp and have a Nvidia 6800xt i beleive. A 1.8ghz processer and a 80g hard drive...im not sure bout the power supply, but I have a K8n Neo 2 motherboard. Another fact is that after it decides to turn itself off, I have to unplug it then plug it back in before it will power on again.

Plz help and ty in advance...
AJ

Answer:Computer randomly shuts off

Power Supply Units(PSU) are probably the most common thing to fail on a computer. Check if fan is working on the PSU. Check that your PSU is securely attached to the motherboard(if the PSU is not attached to the motherboard it will not start.) If fan is not working replace PSU.

It could be a other things. First Check voltages:

Input: If you have a multimeter check voltages on both your input from wall socket(should be between somewhere between 110-120VAC) If input voltage to PSU goes too low it is a condition known as sagging and will shut the computer off (this can be remedied with a UPS unit, APC makes good ones) [url]www.apcc.com[url]

PSU Output: check voltages coming from PSU. There are 3 voltages - 12VDC, 5VDC, 3.3VDC all which vary +/-10%. If lower then normal replace your power supply.

Another problem can be a dying power supply: It has internal components that are failing so you cannot tell if there is a problem by using a multimeter(voltages spike and sag too quickly to measure but enough to cause problems). If it is having intermittent problems that is a clue that it is the power supply. Replace it.

A bad or broken switch could also be the problem, but that would most likely just shut your computer down, not cut all power immediately.

If all you need to do is replace the power supply, you are in luck. They are not expensive and simple to install. Make sure you have the right form factor and is compatible with your motherboard.

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Hello TSG,

I recently starting having a problem with my PC where it shuts down soon after I turn it on. It seems like a overheating issue to me, so I opened the computer up, cleaned out the dust, removed the graphics card, RAM, Hard Drive, and Disk Drive, cleaned the connections, tried to boot without those plugged in, and it still quickly shut off instantly after booting. I put the parts back in and rebooted and still no change to the behavior. It confuses me that it operated smoothly for a year before this problem started, and I never changed the hardware configuration during that time, and you would think that an overheating issue would come up as soon as I turned it on for the first time.

Complete Hardware list (not including chassis and disk drive)

CPU: Intel Core i7-950 Bloomfield 3.06GHz LGA 1366 130W Quad-Core Processor BX80601950

RAM: CORSAIR DOMINATOR 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Triple Channel Kit Desktop Memory Model TR3X6G1600C8D

Motherboard: ASUS P6X58D-E LGA 1366 Intel X58 SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Power Supply: CORSAIR Professional Series HX850 (CMPSU-850HX) 850W ATX12V 2.3 / EPS12V 2.91 80 PLUS SILVER Certified Modular Active PFC Power Supply

Graphics Card: Palit NE5X570HF10DA GeForce GTX 570 (Fermi) Sonic Platinum 1280MB 320-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card

My PC was built from parts ordered direct by me and my friend and it is possible that we made a mistake in the constructio... Read more

Answer:Computer randomly shuts off

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I have a Dell laptop with Windows Vista and it will randomly shut down on me. It doesn't say that it is shutting down, it will just go black and turn off. It will happen when I am in the middle of something or when I am not doing anything.

Does anyone know what might be happening? And possibly how to fix it?

Answer:Computer Randomly Shuts Down

Boot into safe mode and see if that changes anything.

It could be that the power supply is dying.

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hi,
my computer will suddenly change theme colors (to a light blue) and then the computer will shut off about a minute after. Once the theme changes colors I'm denied access to the start bar applications, a strange message appears if I try to open one: "the remote procedure call has failed and did not execute" this is followed by a long series of numbers and letters; then a second notice appears: "Explorer.EXE" followed by: "The remote procedure call failed and did not execute."

Then the computer restarts on its own.

I tried cleaning all the dust build up inside my computer but he problem continued.

This all started about a month ago. it seems to be getting worse - twice in one day.
 

Answer:computer randomly shuts off

actually I don't have access to any program once the computer theme changes color, not just the ones from the start bar.
 

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I am using Windows XP on my Dell Dimension 8300 and am in Internet Explorer when the computer shuts down randomly. Before it closes completely a screen comes up showing "Dell Ultrasharp, Genesis Display". I don't know what this is or why it is happening. Any positive direction to solve this problem will be appreciated.

Answer:Computer shuts down randomly

Does this only happen when you use Internet Explorer? Did you install something new recently?
Also, how long ago have you cleaned the inside of your computer? It is quite possibly a heating issue that is causing the shut downs. Clearing all the dust form the inside using compressed air can do wonders for heating problems.

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Hello,

I have been experiencing random shut downs/restarts (as if someone pulled the plug) and I'm wondering what you all think the problem could be. My OC is 3 hours stable in Prime95, yet I could have my computer idling and it will randomly restart. One time it just shut off and I couldn't even turn it back on till it decided to turn itself on 5 min later. here are the voltages:

Vcore - 1.32
VTT - 1.31
NB - 1.41
FSB @ 400

all the rest are defaults....I REALLY hope it's not the motherboard. I just ordered a Corsair TX750, so hopefully that solves the problem. My current PSU doesn't even have an 8pin mobo connector, which may be the reason for random shut downs. Thanks in advance!
__________________

Answer:Computer Randomly Shuts Down

Well usually this happens due to following reasons
1. Problem with PSU
2. Overheating...Fan issues
3. Bad memory. ( Usually blue screens than restart)

Sam.

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Lately i can barely even stay on my computer for over 30 minutes, or it just completely shuts down. I have no viruses, i use mcafee, i checked it already. Any comments or suggestions would help, i can't stand it shutting off anymore, please help me!
 

Answer:computer randomly shuts off on its own

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As the title says my laptop (Compaq Presario r3000 WinXP Pro, Pentium 4) shuts down at the oddest times. Now usually it happens when I accidently move the charging/power cord. (I need to leave the cord in because my battery has been shot for a while.) So I think it might have something to do with the power connection but then sometimes it just shuts down when I'm not even touching it.
Could it be that the cpu is getting too hot? I've tried taking the back cover off to clean out the fans but I couldn't get one of the screws out because my screwdriver broke. So I figure I'm going to try that first when I find a new screwdriver thats not a piece of junk.
Any other suggestions?

Answer:Computer Randomly Shuts Down

You've stated the 2 most obvious places to start looking. Heat could cause it, or the power connection inside the laptop could be loose. Possibly where it's soldered to the board
Mark

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Okay, so I have a computer I built myself, all the drivers have been installed and it randomly shuts down

Heres the specs

500W Power Supply
2 Gigs of DDR2 Ram
250Gig Hard Drive
4 Fans (2 Case, 1 For Graphics Card, 1 for Processor)
Nvidia 8500 GT (Fatal1ty)
MSI Motherboard (K9AGM2-FIH)
No clue why it's freezing, no viruses, 4 Fans should be keeping it cool, any suggestions?
 

Answer:Computer randomly shuts down

I had faulty ram that had a similar problem. If you have some old ram laying around, toss it in and see if it still happens. I've also heard of faulty power supplies with that issue. That's all that I can think of, hope it helps.
 

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So two days ago i turned on my computer and started up guild wars 2 and then it just shut off after a few minutes. I've had this computer for 3 years and its never had any issues running gw2. As far as I know I didn't update any software the other night. I thought it was over heating but i tried taking my laptop to a computer place and they cleaned it out and it runs slightly cooler but it still does it so i dont think its heat. I saw this could be a driver issue on another sit so i tried updating nvidia through its Genforce Experience interface and it hasn't happened since but that was only like 20 minutes ago so idk if that fixed it, and i haven't tried any games yet. It happened two times just while i was on my desktop texting someone about it without even touching it, so idk why its doing this or how to even determine the issue. Idk how to get logs for something like this PLEASE help.  It's on a laptop so it was happening with a battery and the charger plugged in. Right now i removed the battery and its just the charger.
 
 https://i.imgur.com/DVjEoU8.png

Answer:Please Help computer shuts off randomly.

I just looked at my event viewer and found one of the random shut downs i think.
 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="EventLog" />
  <EventID Qualifiers="32768">6008</EventID>
  <Level>2</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2016-01-08T02:12:06.000000000Z" />
  <EventRecordID>220322</EventRecordID>
  <Channel>System</Channel>
  <Computer>Tarek-PC</Computer>
  <Security />

  </System>

- <EventData>
  <Data>9:09:58 PM</Data>
  <Data>‎1/‎7/‎2016</Data>
  <Data />
  <Data />
  <Data>730</Data>
  <Data />
  <Data />
  <Binary>E007010004000700150009003A00D401E007010005000800020009003A00D401600900003C000000010000006009000000000000B00400000100000000000000</Binary>

  </EventData>
  </Event>
 
​none of that means anything to me. there is also this error but instead of being labeled as "error" it says "critical"
 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
  <Provider Name="Microsoft-Windows-Kernel-Powe... Read more

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I have this problem with my computer that when I play some of the games on my computer (strangely not all of them) my computer shuts down. So I've been checking around on the forums when I came across someone saying "Check your device manager if there is any yellow ! marks"
So when I checked I found a Yellow mark on my storagedirectordevice thing, "A9B8T7ST IDE Controller" but I don't know what this does. It says that the driver is out of date but I can't update it either. What should I do? (By the way, the games did run smoothly before but a while ago the computer started to shut down and the inside is clean)

Some computer information
Service Pack : Windows vista Home premium (not best for gaming I know) Service pack 2
Processor : Intel(r)Core(TM) 2 Quad CPU Q9950 @ 2.83GHz 2.83GHz
64-bit operative
Graphics card: NVIDIA GeForce GTX 280
Motherboard : Gamersrepublic (not sure which or if it makes any difference to this problem)

My computer is kinda old (4years maybe)

Thanks in advance.
 

Answer:Computer shuts down randomly

Welcome Miloo.

When ever I read someone asking why their pc "Shuts down randomly while gaming" the same alarm bells ring.
I personally don't think it's got anything to do with the missing driver from your IDE controller, but you should be able to find and download it from your motherboard manufacturers website or it should be on the disc you may have got.

But as far as your problem, heat is a likely issue.

Download and install this ...

http://majorgeeks.com/Speccy_d6358.html

start it up and record the temperatures of your CPU and GPU. Then fire up a game that often crashes and play for a couple of minutes and then minimize and record the temps again. Then post your findings.

I'm also pretty sure Speccy will tell you what model of motherboard you have, that will possibly help with the driver issue.
 

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I have a problem related to this.  My computer will power on, but occasionally it will randomly shut down.  The screen goes black, but the power light stays on for about 15 seconds.  Then the light goes out.  I can turn the button back on, but Windows then asks me to verify my identity before I can continue (as the power failure somehow affects the operating system).
 
On a related note, the battery overheats just before shutdown occurs.
 
When I contacted Acer for this issue a week ago, the administrator gave me a fix involving the reset of a battery.  Unfortunately, I did not write down the instructions and tried to do it by memory.  Obviously, that memory failed me.
 
If someone in the community knows the instructions, please post them here.  I promise to make it so I have it handy.  Thank you.
 
[subject line edited to reflect new topic]

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Alright guys so I drove 1000 miles with my PC in the Uhaul. It was in a box and nicely secured in place. Now that I've set it up at my new place my computer likes to work sometimes. Once I turn the PC on it takes 4-5 seconds and than it turns off. Sometimes 10 seconds sometimes a minute. However every 10 tries or so it boots all the way and I can use the computer for about an hour before it just turns off... I've unplugged and re hooked up every component (inside and outside of the case)to see if something got shook lose. But I'm not having any luck.

What do you guys think is damaged? Or what could cause this to happen? I have no clue how to narrow it down to the problem. My specs are in my signature!

Randy

OH and another issue. I was long boarding with my laptop in my backpack and I ate it. Landed right on my back. So now the stupid thing won't turn on. It's a brand new laptop. lol.. Bad week eh? Both gone. Any help there would be appreciated too. The charger light turns on when plugged in, but nothing happens when I hit the power button.

Answer:Computer Shuts off randomly..

Could be something was shook loose during the drive or something could have melted. The back of those Uhaul trucks/trailers can get scorching hot during long drives. I'm not a computer expert yet so I'm not sure about any of this. Anyways I hope your PCs get back up and running soon.

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