Computer Support Forum

cannot download any malware removal tools

Question: cannot download any malware removal tools

When I go to download ie:  RKILL or malwarebytes they do not download.  I am running firefox.  I have tried explorer.  I have an HP windows XP. 

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Preferred Solution: cannot download any malware removal tools

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: cannot download any malware removal tools

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.A new DDS log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.Please do this even if you have previously posted logs for us.If you were unable to produce the logs originally please try once more.If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available. Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.
Thank you for your patience, and again sorry for the delay.
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We need to see some information about what is happening in your machine. Please perform the following scan again: Download DDS by sUBs from the following link if you no longer have it available and save it to your destop.DDS.com Download LinkDouble click on the DDS icon, allow it to run. A small box will open, with an explanation about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that pop up for posting the results. Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control can be found HERE.As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

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I can't download anything at all and I suspect it is a malware issue. And yes, I've tried removing firewalls, anti-virus, pop-up blocker, etc...
If i try to download something on firefox i get this message: "C:\Documents and Settings\HP_Administrator\Desktop\XXXXXXX could not be saved, because you cannot change the contents of that folder.
Change the folder properties and try again, or try saving in a different location."

If I try to download something on IE i get this: "The requested site is either unavailable or can not be found.Please try again later "

Some symptoms that might be unrelated, I tried running a disk check, but it stops at step 2/3, and an old malware that i deleted left autorun, but i got rid of that as well.

I would download malwarebytes or something to try and get rid of the problem, but i can't :\
 

Answer:Can't even download malware removal tools

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide
and attach the requested logs when you finish these instructions.
**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to login to an infected user account, try using a differe... Read more

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Two new malware removal tools by PC Tools just appeared on Softpedia today.
PC Tools Threat Removal Tool 2012

Fight back against malware.
PC Tools Threat Removal Tool is a handy and reliable utility designed to scan your computer for threats and remove them.

This Threat Removal Tool is designed to fight malicious code that has been known to prevent PC Tools' antivirus software from being installed. It performs a quick system scan in order to identify and neutralize the most common malware families that block, prevent, or terminate PC Tools' security software installers.

To ensure that the malware is completely eliminated, PC Tools Threat Removal Tool deletes the infected files and the registry values added by malware.

Requirements:

Administrative rights
If you are running Windows Me/XP, turn off System Restore.

Download
PC Tools ISO Burner 2012 1.0

Get the ability to access and delete persistent malware.
Safely remove malware from your computer with PC Tools ISO Burner. This is an advanced bootable antivirus tool that provides users with the ability to access and delete persistent malware.

When malware infects a computer, it gains control of many components that are key to the system's operations, making it very difficult to remove. Malware can use some of these system components to hide itself and prevent other software from detecting and removing it.

If you can't install or run a security application in the first place, then how a... Read more

Answer:PC Tools Releases New Malware Removal Tools

Ok what files are in the zip when you download it?
All I get is pcttFixTool.dll, no exe???
 

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I have scanned with AVG with the latest updates. On top of that insidious google redirect I get random pop ups even when I don't already have IE or Firefox running. Also getting sounds in the background like I'm clicking on a link, surfing the net when I'm not. And SYSTEM in task manager is hogging a ton of memory.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 11:52:42 PM, on 8/7/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\AVG\AVG9\avgwdsvc.exeC:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exeC:\... Read more

Answer:persistent malware undetected by virus scans and malware removal tools

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please download OT... Read more

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Since the ComboFix will not run on Vista or Windows 7 64-bit, I have to look for new malware/virus removal apps... It was good while it lasted. So what tools do people use for Vista these days when the computer says: "WARNING! YOURS COMPUTER IS AN INFECTED BY HARMFUL VIRUS!!!!"

Answer:64-Bit Virus Removal & Malware Removal Tools?

64-bit Anti-Virus:List of 64-bit Anti-Virus For VistaAnti-virus protection in 64-bit environmentsFree Anti-virus:avast! Free Antivirus Avira AntiVir Personal - Free AntivirusAVG Anti-Virus Free Edition 8.5Microsoft Security EssentialsPanda Cloud AntivirusKingsoft Free Antivirus (Cloud Scan)Paid for Anti-virus:NOD32 Anti-Virus PersonalMcAfee AntiVirus PlusTrend Micro AntiVirus plus AntiSpywareNorman Antivirus & AntispywareCA Anti-Virus Plus Anti-Spyware64-bit Anti-Malware tools:Malwarebytes Anti-MalwareSUPERAntiSpywareKaspersky Virus Removal Tool - How to install and use documentationSpyware TerminatorWindows Defender (64-bit)PrevxSpybot S&DAd-AwareNorman Malware CleanerSunbelt Counterspy (free Trial)Comodo BOClean Anti-MalwareSophos Anti-rootkitSanityCheck Advanced Rootkit and Malware DetectorESET Online Antiivirus ScannerESET SysInspectorAnVir Task Manager FreeWinPatrolStart with these:How to use Malwarebytes' Anti-Malware to scan and remove malware from your computerHow to use SUPERAntiSpyware to scan and remove malware from your computer

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Hi. I am trying to diagnose a problematic laptop for a friend. I don't know the details of what happened to cause the problems. The main problem I can detect is that the laptop is EXTREMELY slow. It seems like anything I try has a delayed response (even a simple mouse click). I followed the Malware Removal Guide, but was only able to run two of the five suggested tools as follows:

1) SUPERAntiSpyware - I ran this after manually updating the definition files on the version already installed and the scan found nothing.

2) Malwarebytes Anti-Malware - I was not able to update the definition files for the current version installed. After several attempts to uninstall this (via the Control Panel), I was able to do it via CCleaner. However, I was not able to re-install a more recent version due to problems with the Windows Installer service. After uninstalling an outdated version of Java (Update 14) via the Control Panel, I have not been able to install/uninstall any more programs.

2) combofix.exe - not compatible with 64-bit OS

3) RootRepeal - did not run on 64-bit OS

4) MGtools - did run; kept getting errors, but continued to completion

Attached are the SUPERAntiSpyware and MGTools logs:
 

Answer:Possible Malware preventing me from running malware removal tools

I am not seeing any malware in those logs. I do not know why MalwareBytes would not run, are you able to run it in safe mode? How does the PC behave when you use safe mode?

More than likely I think I will be sending you off to the software forum.

We can do this:

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:



O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - (no file)
O2 - BHO: (no name) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - (no file)
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsM... Read more

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Hi, i got infected because i was triying to run malwarebytes and it skip the part of analising the files, it ended in arount 1 minute in a full scan, and i tried to download dr web cure it, and it dont allow me, the computer seems fine, but those things are very strange, and when i was running the scan i was in safe mode...
 
thanks for the help

Answer:Malware infected, malware removal tools useless

Greetings samidelcueva and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pro... Read more

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I have a bad virus that not only redirects me at times but does not allow any antivirus to work, run or download. I can't even run HJT.

Any suggestions?
 

Answer:HELP!!! I can't run or download any virus removal tools!

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Answer:can't download virus removal tools

Hi and welcome to MalwareTips!

I'm Fiery and I would gladly assist you in removing the malware on your computer.

PLEASE NOTE: The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it.

Before we start:

Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
The absence of symptoms does not mean your PC is fully disinfected.
If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

<hr>
Download Farbar Recovery Scan Tool from the below link:
<ul><li>For 32 bit systems download <a title="External link" href="http://do... Read more

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Hi all, 
 
Recently on Chrome browsing on a site a received a web site popup saying "Your browser contains MALWARE. You have to install Chrome Malware Removal Tool". Confirming with OK opens an extension page:
 
https://chrome.google.com/webstore/detail/chrome-malware-removal-to/mbdoonnjlifcmakklcaembokjhjikank
 
I have a strong suspect this is a malware!!!
 
What I'm trying to understand if what kind of malware infected the web site I visited. Some technical specs could be useful . The web site is of a my friend and I'd like to help them to identify the malware infected their web site...
 
 

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Hi. Thanks for this. I need to first tell you that I don't even know how to generate the logs everyone posts here for troubleshooting. I'm sorry. Maybe someone could tell me how, then I will.

Because my laptop wouldn't even boot to the O/S last week, DELL's tech support helped me move files, reformat and reinstall the OS. I reinstalled McAfee. A security tool warning popped up. I knew it was rogue; I came here and got rid of using mbam and process explorer - very easy. Or I thought I did. On my daughter's desktop this morning, there were 3 porn shortcut links ON HER DESKTOP!!!! There was also a link to "Active Security" - trying to figure out wtf this was it turns out it was another rogue. Awesome. It at least had an uninstall on Add/Remove programs... but obviously it is not gone, if that is even the cause of all this... Thinking MBAM would be a logical quick fix, I figured I would try that. My Mbam won't load - I have reinstalled and it - it reinstalls and then when I try to quicksccan it says I don't have permissions and then I can't even open it again. I can reinstall, then it is hijacked when I try to scan. My McAfee won't scan either so both are being hijacked and I also am having the same browser redirects as others when clicking on sites from search results. McAfee can't even fix itself. In safemode, McAfee tells me the truth at least that it is not working (in regular mode it poses like everything is... Read more

Answer:Ugh - Malware Removal Tools Disbled by Malware

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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Hi Geeks,
I'm pretty sure I have a malware issue on my PC. I can't access any security websites, like malwarebytes.org and more. In fact, I am surprised I can access the Geeks website! I can download removal tools, but they won't run and I've tried quite a few.. I can't boot into safe mode -The dreaded Windows blue screen error message comes up-"Windows has detected a problem and needs to shut down". I followed your "Read me first" and did everything I could, including remove the old Java versions. When I tried to install Java again, it said the program is not digitally signed and shut down. This has happened a few times with other installs as well. My browsers shut down frequently on their own as well. Ihave a recent hijack this log, but not sure whether to attach it or not, as it was mentioned it may be filtered as spam. Anyway, hope you can suggest something. Thanks!
Bobby
 

Answer:malware won't let me run any removal tools and more

If you can't boot into safe mode and normal mode will not allow you to run any of the scans, there isn't much we can do to help you. Have you tried running all the requested scans? Have you tried renaming them as per the Read and Run First instructions? Will MGTools.exe not run?

You can try using a different computer to create this disc and then boot to it with the infected machine. ( You will need to first go into the bios and change the boot up order to make the cd drive the first boot device.)

Kaspersky Rescue Disk.
 

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Hi Guys,

Thanks for a great website, and many good tools you have put together.

I have a problem getting rid of what I think is Spyware on my wife's laptop.

She is currently unable to do Google searches properly, and all results seem to end in being re-directed to a 'Coupon Mountain' website, we can browse to some websites manually, but all those of the major malware removal companies (including yours) just result in the standard IE website unavailable error message.

I have tried downloading all the tools in your READ AND RUN ME FIRST section to a CD, and then copying them to the laptop to run, unfortunately none of them install (even if I change the names.)

I'm getting to the point where I'm considering a repair install, but would like to know if there's anything else I can do to get things fixed without such drastic action.

TIA

Neil
 

Answer:Can't Run Malware Removal Tools.

Welcome to Major Geeks!


Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
To avoid addtional delay in gettin... Read more

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Hello All,
I have tried all possible tools
SpySweeper,Kaspersky,Spypot,Spyware Doctor,Adaware
SuperAntiSpyware,MalwareBytes,CCleaner,RogueRemover

I think its the virtumonde...The thing is I have a couple of registry entries pointing to Dlls that do not exist but even if i remove them they keep coming back.I have tried booting into safe mode and deleting them but it does not help.I am posting my HijackThis log.I have disabled system restore as well

I keep getting random Ad-Websites and messages that my computer has been affected.

I have highlighted the susicious registry entries.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 08:56:00 PM, on 03-Dec-08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system3... Read more

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I ran through as much of the readme as I could, but only MGtools worked. Please look at the attached logs and advise me on what to do next. Thanks.
 

Answer:Can't run malware removal tools

Welcome to Major Geeks!

Your log shows that you were in safe boot mode. You should be in normal boot mode unless that is not possible and you did not say you could not boot in normal mode.

A few of your Windows system files (ndis.sys and beep.sys) are infected and will need to be replaced by clean copies. It will be much easier to do this once we can get ComboFix to work. So let's start with the below fix and see if we can get other tools to run afterwards.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

F2 - REG:system.ini: UserInit=userinit.exe
O4 - Startup: zqosys32.exe
O23 - Service: Dhcp server (DhcpSrv) - Unknown owner - C:\WINDOWS\dhcp\svchost.exe (file missing)

After clicking Fix, exit HJT.

Now copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.




REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon]
"Userinit"="C:\WINDOWS\system32\userinit.exe,"Click to expand...

Make sure that you tell me if you receive a success message abou... Read more

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Hello all,

This is my second go-round through your instructions. The first in 04/2009 was successful. Presently, I cannot get any recommended tools to run --even if I rename an exe. I cannot locate the exe for Malwarebytes; I get an "exception unknown software exception (0xc0000409) occurred in application at location 0x77f7c60b" error message when attempting to open SuperAntiSpyWare. I attempted both in system mode and normal mode. (I have run them successfully in the past.) I see the Security Tool shortcut on my desktop and I bet its the culprit.

I am attaching two logs below. Your help is very appreciated.
Dawna G.
 

Answer:Malware removal tools won't run

Welcome to Major Geeks!

You MGlogs.zip file is not as useful as we need for two main reasons:

You don't have the current version. You are 7 months out of date.
You ran it in safe boot mode and normal boot mode is the preferred method.
Is all of the software you have that far out of date?

I will give you something to try below but the malware may have additional things hiding that we cannot see with this outdated version of MGtools.



Uninstall the below old versions of Java:
Java(TM) 6 Update 13

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: Browser Helper Object - {AFD4AD01-58C1-47DB-A404-FBE00A6C5486} - C:\Program Files\Shared\_lib.dll
O4 - HKLM\..\Run: [tijidekel] Rundll32.exe "c:\windows\system32\jetebemi.dll",a
O4 - HKUS\S-1-5-19\..\Run: [wadahetuju] Rundll32.exe "C:\WINDOWS\system32\yikujode.dll",s (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [wadahetuju] Rundll32.exe "C:\WINDOWS\system32\yikujode.dll",s (User 'NETWORK SERVICE')
O20 - AppInit_DLLs: c:\windows\system32\jisasiti.dll C:\WINDOWS\system32\gitoribo.dll c:\windows\system32\juduwuho.dll c:\windows\system32\jetebemi.dll,mapopabe.dll
O21 ... Read more

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I have aToshiba M105 laptop. I have CCleaner and Avast Home installed. I ran Avast - no issues, ran CC and Registry cleaner. I have something on this that when I do a google search will look like legitimate results but when I click on a link will send me somewhere else, usually redirect me to an ad or the info.com.I also can not access certain websites -MajorGeeks being one of them or any of the sites that contain the malware removal tools listed in the MJ procedures. Si I tried to access MJ from another computer and save the tools to a usb stick then transfer to the infected computer. Worked OK until I tried to run the various apps. SAS I get "encountered error needs to close" Spybot - "connection w/sever could not be established" Malwarebytes just wouldn't install. Don't know what to do now ---HELP!!!!!
 

Answer:Can not run MALware removal tools

For MBAM, just run it without updating.

Have you tried running the other scans in safe mode?

The Read and Run First instructions have links to manual updates for both SAS and MBAM.

Did you run the MGTools.exe? Were there any issues with that? Can you attach the C:\MGLogs.zip?
 

3 more replies
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I am trying to follow clean up procedures, http://forums.majorgeeks.com/showthread.php?t=35407 and have 2 questions;
1. when I run Microsoft Windows Malicious Software removal tool, does it clean/fix automatically or do I have to click on something? I tried to go to the help section and I get "page cannot be displayed".
2. when I run Spybot Search & Destroy, I click immunize but i don't see S&D helper.

ty
 

Answer:Using malware removal tools

1. Just run teh tool there is nothig else you have to do.

2. When you Immunize; Spybot is making changes to the Registry.
 

3 more replies
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Toshiba Laptop with Vista.
 
I have the zeroaccess trojan and have read through some possible fixes but have not been successful in getting rid of it. I have tries to download Kaspersky TDSSkiller, Combo Fix and Roguekiller but just as it finishes the download a message comes up and says "... contained a virus and was deleted"
 
I guess I could download to disc on my PC and try loading through the cd drive...
 
What steps should I take from here?
Thanks,
Kevin

Answer:Zeroaccess Trojan, Unable to download any removal tools

Hi Harvestsmiles, sorry about the delay.
You're infected with ZeroAccess rootkit.
It'll require elevated help.
 
Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
xXToffeeXx~

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I am getting an error "unable to connect to the proxy server" while opening chrome, firefox or IE.
 
I have unchecked the proxy setting and it still reverts back when I try to open a browser.
 
I am pasting the results from the mini tool box. below -
 
I also ran  ADW Cleaner , TDSSkiller and malwarebytes.
 
 
 
 
 
MiniToolBox by Farbar  Version: 30-11-2014
Ran by jints1234 (administrator) on 02-02-2015 at 23:43:08
Running from "D:\adware"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485 Wireless Network Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# -----... Read more

Answer:tried several malware removal tools and still cant connect

Sorry, not at home, report's too long to read -- what firewall, anti-virus, anti-malware are you using?  One thing I can recommend is you "sneaker-net" [via usb stsick or CD/DVD] Tweaking.com's Windows Repair (All in One), install & run it.  Accept defaults checkmarks, add #26 & 27 [if memory serves me], ones that indicate normalizing Windows operations.

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Running windows xp media edition on e machine. Will not run any spyware programs. Will not run HJT. Found BRAVIAX.EXE in sys 32. Ran killbox to delete. Could not delete braviax sys32.exe. Had killbox replace file with dummy file then marked read only to stop the red x
trying to sell me its programs. Tried to down load several other spyware removal programs. Get message Access Denied no matter what.
Browser has been taken over by redirect program. HELP! WARNING I am NOT computer literate.

Answer:Nasty Malware. Can't run any removal tools.

Hello fxstc1340 and to BleepingComputer.WARNING I am NOT computer literate.Not a problem. If you don't understand something, feel free to ask questions and I'll explain it better. The same holds true for any helper you work with here.Now. . . let's see what we're looking at here.Please install RootRepealNote: Vista users ,, right click on desktop icon and select "Run as Administrator."Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorDisconnect from the Internet or physically unplug your Internet cable connection.Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver. Temporarily disable your anti-virus and real-time anti-spyware protection.After starting the scan, do not use the computer until the scan has completed.When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.Extract RootRepeal.exe from the zip archive.Open on your desktop.Click the "Drivers" tab, and then click the button.Allow RootRepeal to run a scan of your system. This may take some time.Once the scan completes, push the button. Save the... Read more

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can anyone tell me if there ar any bootable malware removal programs other than avg

thanks in advance

ray

Answer:bootable malware removal tools

Here are a couple:http://www.free-av.com/en/products/12/avir...cue_system.htmlhttp://www.freedrweb.com/livecd/

2 more replies
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Hello Geek Saviors

Am trying to run the Malware Removal Tools for my Acer 2012 Laptop, Windows 7, IE 11, AVG antivirus, Comodo Firewall. Have downloaded the Tools to desktop and followed the Win 7 malware removal directions. Have following problems despite lowering Internet security settings, trying with Comodo Firewall disabled (also Comodo in safe mode) with all tools software entered as safe applications, running in Windows Normal Ops:
1 - Defogger, after clicking DISABLE and YES get immediate red X message "Unable to Create Log"
2 - RogueKiller, right click "run as admin", depending on Comodo settings noted above variably got Alert Triangle "Software is Not Available" or once setup opened and started abruptly disappeared with message "Download Manager has stopped working. A problem caused the program to stop working correctly. Windows will Close and notify you if a solution is available". Tried renaming to "RK.exe" with same result.
3 - Malwarebytes - tried after RogueKiller failure, right click "run as admin", and got exact same response as for RogueKiller.

Did not try other tools. Any idea what I can do to get tools to run? Have not tried computer Safe Mode - would this help?
Thanks for any suggestions and guidance.
 

Answer:Malware Removal Tools not Opening

Yes, you can try safe mode, but be sure to first disable your AV software.
 

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Help! My daughters laptop seems to be infected with browser hijacker I can't get rid of it. I can't download windows updates and all different browsers aren't working right, sending me to wrong sites and preventing download of AV and malware removal tools. Super anti spyware was installed and wouldnt work, have tried to install windows malicious software removal tool via USB but it won't install or run, have also tried to install spybot via USB but it wont install, error message when it try's to connect to download some of installation files I think. Any advice you guys can offer would be very gratefully recieved, many thanks
 

Answer:Can't install malware removal tools

Welcome to Major Geeks!





TomPo said:





and all different browsers aren't working right, sending me to wrong sites and preventing download of AV and malware removal tools.Click to expand...

Has a proxy server been inserted in the browser? See the below:

Proxy Server - Changing Settings



TomPo said:





Super anti spyware was installed and wouldnt work,Click to expand...

You need to be more specific. Exactly what happens.





TomPo said:





have tried to install windows malicious software removal tool via USB but it won't install or run,Click to expand...

Exactly what happens? Any error messages.

Have you tried to install and run tools in safe boot mode as suggested in our cleaning procedures?





TomPo said:





have also tried to install spybot via USBClick to expand...

Waste of time anyway as it is ineffective against most of todays malware.


Also try the below to see if you can get anywhere.


Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator


You only need to get one of them to run, not all of them. You may get warnings from y... Read more

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My Windows 7 x64 machine is presenting Antivirus 360 malware. I am looking for tools that will work with Windows 7. I tried combofix and some others but I am finding out they are not made for Windows 7. Please help. I am not even sure what to use to collect logs to submit here.

--M


Submitted DDS log in log submit forum but I would still like suggestions on Windows 7 compatible removal tools.

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Hello

I've followed all instructions in "Read & Run Me First". I have the following results downloading and attempting to run the suggested tools for Windows XP operating system:

SUPERAntiSpyware: downloaded but unable to run. No log created. While attempting to run, received the following message: Windows cannot access the specified device, path or files. You many not have appropriate permission to access item. (note - I am setup as administrator).

Malwarebytes Anti-Malware: downloaded bu unable to run. No log created. While attempting to run, received the following message: Windows cannot access the specified device, path or files. You many not have appropriate permission to access item. (note - I am setup as administrator).

combofix.exe: downloaded and ran, but did not complete. No log created. When attempting to run, I got a far as the blue screen C:\ ComboFix is preparing to run. I sat in that condition for 2.5 hours. I finally closed out.

RootRepeal: downloaded and ran. It was basically a flash on the screen. Log generated but empty. See attached.

MGTools: downloaded and ran. Log attached.

My problem started 1 week ago when my Antivirus Program (F-Secure) stopped auto-updating the Antivirus and Malware components. I uninstalled and attempted to re-install (per F-secure's support) and was unable to install completely. I suspect the virus is preventing the install. I am currently do NOT have any Antiv... Read more

Answer:Virus Unable to Run Malware Removal Tools

Java(TM) 6 Update 26 <--- uninstall outdated Java.



Download and run Win32kDiag per the below instructions:

Download this Win32kDiag and save to C:\Win32kDiag.exe. You must save it here!!!!
Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please attach this log
C:\win32kdiag.exe -f -r




Now we need to scan the system with this special tool.

Please download Junction.zip and save it to your root folder (C:\Junction.zip)
Unzip it and put junction.exe in the root folder (C:\junction.exe)
Now click Start => Run... => Copy and paste the following command in the run box and click OK:
cmd /c junction -s c:\ >C:\log.txt

A command prompt window opens and also a license agreement from SysInternals will appear.
Accept the license agreement and the scan will begin.
Wait until a log file opens. Attach this C:\log.txt when it finishes (the command prompt window will close when it finishes). (How to attach items to your post)
NOTE: It scans your whole hard disk so if can take a long time. Be patient and don't do anything else while it is scanning.



Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.


Right-click OTM.exe And select " Run as administrator " to run it.
Paste the following code under the area. Do not include the word Code.

... Read more

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Hi,
I have a problem where I cannot run any virus or malware removal tools. I have tried them in safe mode and I have tried renaming them. I am able to load them and update them and I can start them momentarily. Then they stop and I can not restart them. I get an error that they are not available or that I do not have permission. I have tried to run online scans and they also fail to load. I also have a problem with iexplorer and firefox being hijacked and loading various web sites I am not intending on going to. Not bad sites just not the ones I am trying to get to. Let me know what you want me to try. I work on computers daily and have not run into anything like this. Thanks in advance for you help.
 

Answer:Cannot load any virus or malware removal tools

I am able to run MGtools.exe and I have attached the log.
 

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Hi, i have major spyware and I'm trying to follow your procedures but it does not let me install the tools like spybot or the others. On some it doesn't even let me download. Please help. What should I do?
 

Answer:Malware not letting me download any tools

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.

 

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Hey I am just really interested in PC security and repair and I was just wondering if you guys had any good resources for my own personal research. If you could tell what you would want to look for when examining these files created by the programs listed below and even what the purpose is for these programs that would be very helpful in helping me understand the process better. I got this from your malware removal procedure forum. Very insightful by the way

? BitDefender
? PandaActiveScan.
? GetRunKey
? ShowNew

Thanks
 

Answer:Examing logs created by malware removal tools

Your best resource is the thousands of posts in this forum.

BitDefender and Panda are rather self explanatory in most case however you still need to know the difference between valid detections and false detections and that comes with significant experience over a period of time.

We don't have time to really explain GetRunKey and ShowNew to you. In short GetRunKey shows lots of registry keys (not necessarily bad) and potentially bad files associated with certain infections. ShowNew dumps out important areas of the file system that may be used by malware. ShowNew also prints and uninstall program list so you can see if any malware is installed. You need to have a good understanding of ALL Windows OS's, the file systems, and the registry to understand what they are being used for. Also you need to again be able to distinguish between what is valid and what is not valid and that also comes with significant experience.

Reading the threads and reading the logs and seeing what is fixed and not fixed will teach you a lot.
 

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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hi and welcome to the Bleeping Computer malware removal forum. If you are reading this article, then you are most likely looking for a solution to a possible malware infection on your computer. Please follow these steps in order to provide information that we can use to analyze your computer's configuration. Please note that these steps may appear to be long and daunting. In reality, though, they are very simple and are only so many steps as we wanted to be as detailed as possible in the instructions.
Before you perform these steps, it is suggested that you first check to see if there is a self-help guide for infection here:
Virus, Spyware, and Malware Removal Self-Help Guides
If there is one, then you can attempt to use the self-help guide first and then continue with these steps if you feel that you are still infected.
- Backup your data!
Regardless of whether or not you have a malware infection, routinely backing up your data should be an important part of every computer users life. Whether it be a hard drive that has failed or malware that has caused your computer to become inoperable, not having your files, pictures, email, and music can be a disaster. We therefore suggest that before we move forward with this cleaning process, you first backup your data to a secure location. That secure location could be a burnable DVD, an external backup drive, or another... Read more

Answer:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Bump to reset order.

1 more replies
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i cant even get Hijack this to work as soon as i run it it disappears so i cant even post that here to show whats going on with my computer.. im using windows XP... i keep getting redirected when i try to search on yahoo or google... using mozilla firefox. ive also tried to run in safe mode but i keep getting a blue error screen and cant move past that.

Answer:advanced virus removal / security tools malware?

Let's see if we can get a scan to workIf this works, go ahead and repost in the HJT forum. If not, post back hereRun this application and then immediately run your scanPlease download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.Do not reboot the computer or you will have to run it again

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My computer experienced Police Pro and/or Antivirus 2010 which disabled AVG 8.5 along with Malwarebytes, Norman Malware remover, spy doctor and Hijack This ... I have manually removed all registry items and files that I could locate and the computer does not show any sign of the virus while in safe mode, however it still will not run AVG scans or any other malware removal tools, so my assumption is that there is something still running that I am not seeing.

I tried to run RootRepeal, but it crashes if I request Files to be scanned. I then ran Win32kDiag and it appears to have run below is the log. Any help in getting AVG and a Malware removal tool running would be greatly appreciated!!!!!
Running from: C:\Documents and Settings\Owner\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Owner\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINNT'...

Found mount point : C:\WINNT\$hf_mig$\KB925454\KB925454

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\$hf_mig$\KB944533\KB944533

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\$hf_mig$\KB956390\KB956390

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\&... Read more

Answer:Anti-virus and malware removal tools disabled

Hello vjc,Please refrain from making any changes to your system (updating, installing, removing, etc.) from now on as it might prolong handling your log and make the job for both of us more difficult.Please save this file to your desktop. Click on Start->Run, and copy-paste the following command (the bolded text) "%userprofile%\desktop\win32kdiag.exe" -f -r into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.

55 more replies
Relevance 65.19%

Hi, apologies If I have not done this correctly.... First post.

I am unable to run Combofix in Safe Mode or Unsafe, Spybot and Malwarebytes, I can click the .exe shortcuts but nothing happens. I realised I had a problem when my google started redirecting to other sites then just crashing or going to blank screens. See my scan below, and attached unfortunatley unable to run any other screeners etc as I cant get them to startup.

Not sure how complex this problem is but it would allowme to login or register to your site on the problem pc, when I clicked agree to terms it came up you didn't agree etc. Then when I registered on the other comp I still could'nt and can't login on the problem pc....

Thanks in advance for any support
Kevin
DDS (Ver_09-02-01.01) - NTFSx86
Run by kev at 16:52:41.02 on 22/02/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.5.0_12
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.536 [GMT 0:00]
AV: AVG 7.5.552 *On-access scanning enabled* (Updated)
============== Running Processes ===============
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EX... Read more

Answer:Unable to Run any Malware removal tools Combofix Spybot etc

My Combofix log after running, I got this running after changing the name.

ComboFix 09-02-21.01 - kev 2009-02-23 22:15:15.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.701 [GMT 0:00]
Running from: c:\documents and settings\kev\Desktop\ComboFix1.exe
AV: AVG 7.5.552 *On-access scanning enabled* (Updated)

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\_006126_.tmp.dll
c:\windows\system32\_006127_.tmp.dll
c:\windows\system32\_006128_.tmp.dll
c:\windows\system32\_006129_.tmp.dll
c:\windows\system32\_006135_.tmp.dll
c:\windows\system32\_006136_.tmp.dll
c:\windows\system32\_006137_.tmp.dll
c:\windows\system32\_006138_.tmp.dll
c:\windows\system32\_006139_.tmp.dll
c:\windows\system32\_006141_.tmp.dll
c:\windows\system32\_006142_.tmp.dll
c:\windows\system32\_006145_.tmp.dll
c:\windows\system32\_006146_.tmp.dll
c:\windows\system32\_006148_.tmp.dll
c:\windows\system32\_006149_.tmp.dll
c:\windows\system32\_006150_.tmp.dll
c:\windows\system32\_006152_.tmp.dll
c:\windows\system32\_006155_.tmp.dll
c:\windows\system32\_006156_.tmp.dll
c:\windows\system32\_006160_.tmp.dll
c:\windows\system32\_006161_.tmp.dll
c:\windows\system32\_006163_.tmp.dll
c:\windows\system32\_006166_.tmp.dll
c:\windows\system32\_006168_.tmp.dll
c:\windows\system32\_006169_.tmp.dll
c:\windows\system32\_006170_.tmp.dll
c:\windows\system32... Read more

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I've followed the Prep Guide but have been unable to get DDS to run despite repeated attempts. I've also tried to run Root Repeal several times without success. I then downloaded RSIT. Here's the log file:
"Logfile of random's system information tool 1.06 (written by random/random)
Run by GREG GOODFELLOW at 2010-01-04 15:32:45
Microsoft Windows XP Professional Service Pack 3
System drive C: has 52 GB (34%) free of 153 GB
Total RAM: 1015 MB (28% free)

HijackThis download failed

======Scheduled tasks folder======

C:\WINDOWS\tasks\Ad-Aware Update (Weekly).job
C:\WINDOWS\tasks\AppleSoftwareUpdate.job
C:\WINDOWS\tasks\OGADaily.job
C:\WINDOWS\tasks\OGALogon.job
C:\WINDOWS\tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job
C:\WINDOWS\tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
&Yahoo! Toolbar Helper - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll [2008-07-28 882416]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\... Read more

Answer:Infection Preventing Malware Removal Tools from Running

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

15 more replies
Relevance 65.19%

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hi and welcome to the Bleeping Computer malware removal forum. If you are reading this article, then you are most likely looking for a solution to a possible malware infection on your computer. Please follow these steps in order to provide information that we can use to analyze your computer's configuration. Please note that these steps may appear to be long and daunting. In reality, though, they are very simple and are only so many steps as we wanted to be as detailed as possible in the instructions.
Before you perform these steps, it is suggested that you first check to see if there is a self-help guide for infection here:
Virus, Spyware, and Malware Removal Self-Help Guides
If there is one, then you can attempt to use the self-help guide first and then continue with these steps if you feel that you are still infected.
- Backup your data!
Regardless of whether or not you have a malware infection, routinely backing up your data should be an important part of every computer users life. Whether it be a hard drive that has failed or malware that has caused your computer to become inoperable, not having your files, pictures, email, and music can be a disaster. We therefore suggest that before we move forward with this cleaning process, you first backup your data to a secure location. That secure location could be a burnable DVD, an external backup drive, or another... Read more

Answer:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Bump to reset order.

1 more replies
Relevance 65.19%

I have attempted to run the following programs:MalwarebytesNorton Power EraserMcAfee StingerI am able to install them and get them up and running. They run for 30 seconds or so then the programs get killed. When I try to restart the programs, I get the following message: Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.This problem occurs whether I run Windows XP Home SP3 as a regular user, or as an administrator in Safe Mode.

Answer:Malware Removal and AV Tools get killed when attempting to scan

Hello,This infection changes settings on your computer so that when you launch an executable, a file ending with .exe, it will instead launch the infection rather than the desired program. To fix this we must first download a Registry file that will fix these changes. From a clean computer, please download the following file and save it to a removable media such as a CD/DVD, external Drive, or USB flash drive.FixNCR.reginsert the removable device into the infected computer and open the folder the drive letter associated with it. You should now see the FixNCR.reg file that you had downloaded onto it. Double-click on the FixNCR.reg file to fix the Registry on your infected computer.Next run MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes'... Read more

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all info stated above I think. Appreciate your help.
 

Answer:Removing Edeals (multiple malware removal tools used)

Hello,

They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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Malicious Code has become increasingly complex and infections involve more system elements than ever before. Sometimes, when your antivirus software is not able to remove virus from your computer, you may need to download and use these free specialized tools which are released by well-known security companies like Symantec, Eset, Kaspersky, etc. Malware & Virus Removal Tools
Here is a list of some Malware & Virus Removal Tools: Security Response Removal Tools - Symantec Corp. Stand-alone malware removal tools - ESET Knowledgebase Virus-fighting utilities Free Virus Removal Tools - Bitdefender How To - Remove threats - Removal Tools | F-Secure Avira AntiVir Removal Tool - Download How to Use Stinger | McAfee Free Tools
If you know of any other links, please do share here.

Answer:Free Standalone Malware & Virus Removal Tools

Hi Andy ! Emsisoft Emergency Kit: http://www.emsisoft.com/en/software/eek/

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Hey Guys,
 
I Follow the 

CryptoLocker Ransomware Information Guide and FAQ
http://www.bleepingcomputer.com/virus-removal/cryptolocker-ransomware-information#decrypt
and set the security policies to avoid CryptoLocker attack my computer which are these 
 
Block CryptoLocker executable in %AppData%

Path: %AppData%\*.exe Security Level: DisallowedDescription: Don't allow executables to run from %AppData%.

Block CryptoLocker executable in %LocalAppData%

Path if using Windows XP: %UserProfile%\Local Settings\*.exePath if using Windows Vista/7/8: %LocalAppData%\*.exeSecurity Level: DisallowedDescription: Don't allow executables to run from %AppData%.

Block Zbot executable in %AppData%

Path: %AppData%\*\*.exe Security Level: DisallowedDescription: Don't allow executables to run from immediate subfolders of %AppData%.

Block Zbot executable in %LocalAppData%

Path if using Windows XP: %UserProfile%\Local Settings\*\*.exePath if using Windows Vista/7/8: %LocalAppData%\*\*.exeSecurity Level: DisallowedDescription: Don't allow executables to run from immediate subfolders of %AppData%.

Block executables run from archive attachments opened with WinRAR:

Path if using Windows XP: %UserProfile%\Local Settings\Temp\Rar*\*.exePath if using Windows Vista/7/8: %LocalAppData%\Temp\Rar*\*.exe
Security Level: DisallowedDescription: Block executables run from archive atta... Read more

Answer:Security Policies doubts after Malware Removal Tools

Instead of playing with the Local Group Policy Editor manually to set these GPOs, you should just download and use the free version of CryptoPrevent that will do everything for you and also offers you various options when it comes to the "thightness" of the settings.https://www.foolishit.com/vb6-projects/cryptoprevent/This tool was created following Lawrence Abram's instructions you just followed, plus some custom made rules, so you'll be good if you use it.

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Hi..

When i try to run the spyware removal tools, nothing comes .. I think my system is deeply affected by spywares. I renamed mbam.exe to mb.exe and ran. Still it didn't run. so please tell me to run these anti spywares. PLease help !!
I am attatching the Mlogs.zip which i got when i ran MGtools :cry


http://citycricketers.wordpress.com The IPL Team
 

Answer:Cannot run malware antibytes or super antispyware like removal tools

Welcome to MajorGeeks!

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
TDSSserv Non-Plug & Play Driver Disable

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip... Read more

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So I had a virus that I thought I had gotten rid of a month ago, but it seems to have returned last night while I was asleep. It now freezes or shuts down anytime I start the computer normally, so I have to start it in Safe Mode to get anything running. It won't let me install Malwarebytes or SUPERspyware removal or anything like that. Ad-aware removed a few things but when I rebooted I couldnt start my computer normally. I have McAfree, but I can no longer start it. Most removal programs I try to install don't work. And when I start a firefox browser, even in safe mode, it tells me "The procedure entry point [email protected]@Z could not be located in the dynamic link library msvcrt.dll." So here is my HijackThis log from Safe Mode:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:21:53 PM, on 5/4/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16762)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\wbem\unsecapp.exeC:\WINDOWS... Read more

Answer:Virus that prevents malware removal tools (malwarebytes, etc.)

Sorry, here is my dds file

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Hi. I'm having real problems. My internet slowed right down a few days ago, and I tried using System Mechanic to sort the problem out. Ended up crashing the system. I'm backed-up, but now my system (Windows XP, I think Service Pack 3) won't let me start up Norton 360 or System Mechanic, or open Windows Updater. Whenever I try to use Google, using Firefox, I get redirected to eBay or whatever.I started with your 'read this before requesting malware removal help' page, but somehow I can't download most of the programmes (SuperAntiSpyware, MBAM). I did eventually get Hijack This working. I'm going to copy and past the log of this below. I'd really appreciate any help you can give. Thanks in advanceJamesBEGINSLogfile of Trend Micro HijackThis v2.0.2Scan saved at 22:25:45, on 09/07/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Google\Update\1.2.183.... Read more

Answer:Please help: system won't even let me download your recommended malware tools!

run hjt and take out ZANGO then , go to below and run your hjt log, harry http://www.computerhope.com/forum/index.php/topic,81761.0.html

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Still having problems accessing files and folders on C drive; no access or access denied to open or view Docs and Settings folders, App Data, etc. Access is even denied to my user Documents\MyMusic, MyPictures, and MyVideo files.

Read and followed instructions in the Read & Run Me First removal guide. Downloaded SuperAntiSpyware, Malwarebytes, ComboFix, and MGTools.

Looked for log from SAS but couldn't find anything saved anywhere. If I right-click on the .exe saved to my desktop, properties show it as "SAS.exe.exe" Is that normal??

Also, I noticed after running Malwarebytes or Combofix (I don't remember which-sorry), a new folder was created - "C:\$RECYCLE.BIN" which, of course, is locked.

A little more history here: I knew I had this trojan a couple of months ago and, without reading up on anything, thought I could do a system recovery from a recovery disk I had. Unfortunately, that didn't work, and I ended up with a black screen that kept saying, "No operating system installed". A friend took my laptop and said he "wiped it down as deep as he could go", then installed Windows 7 (I previously ran Vista). Got the laptop back recently and found out the trojan is still here, living large in the background on my laptop.

So, I am assuming the logs will show a pretty bare bones system here, and that's why.

I've attachd the logs I can find.... HOWEVER, when I try to attach MGTools.zip fi... Read more

Answer:Ran all suggested malware removal tools and ZeroAccess trojan still installed.

ZeroAccess trojan still present after all removal tools used

I've had this trojan on my laptop for almost 4 months. Before doing any research, i tried to do a system recovery from a disc I had made last year, but ended up with a black screen telling me that "no operating system installed". Gave my laptop to a friend to "fix". He "wiped the hard drive down as deep as poosible", installed Windows 7 (I previously had Vista), and gave it back to me. I assumed he knew the extent of this trojan, but obviously he didn't. I have a 64-bit operating system, running Windows 7. Everything else was installed or re-installed by my friend after he "wiped the hard drive".

I read the Read & Run me guide, installed and ran all the tools, etc. Here's the issues:

I am denied access to common doc files, my start menu folder, my templates folder, etc. I have two program files, one of which has "(86x)" behind it; after running the removal tools, i found a new folder on my hard drive: "$RECYCLE.BIN" which of course, is locked. When I right-click on the SAS.exe file on my desktop, the properties show this: "SAS.exe.exe", same with "mb.exe.exe" (is this normal??).

There is nothing in the SAS folder on the C drive, but SAS didn't show anything anyway; I've attached the combofix log; inside the MGLogs.zip file is another folder called "Qoobox" along with the text ... Read more

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Hello and Thanks in advance. I ran all tools to get a chance to ask someone how to repair the registry in my windows 7 64 bit system. It's new but has crashed multiple times. I was tired of restoring to factory settings.

It seems that someone with physical access during the 3 months I've owned it has changed settings so they can receive reports from this computer. Help!
 

Answer:Registry repair after running all suggested malware removal tools.

eMachines EL1352G-41w, AMD Anthon IIx2 220 Processor 2.8 GHz, 2.00 GB (1.75 usable), 64-bit operating system, Windows 7 Home Premium Service Pack 1, ZyXEL EQ-660R-F1 ADSL Router on single phone line 1.5 max (out in the sticks), No wireless connections, HP OfficeJet 5610v All-in-One (won't print), NVIDIA nForce 10/100/1000 Ethernet, worked fine till I left town. Have restored to factory 5 times. Some registry files are missing, and I don't have permission to change them. Files from Malware scans attached.

Hope this is all correct. Poke me in the eye if not! ~G
 

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Hello. I was visiting a few websites and all of a sudden my computer blue screened and started doing a "file dump" it then reset itself.

I tried to go on and fix it, but it wouldn't let me access any antivirus/spyware/malware downloads. Norton, mcafee, spydoctor, malwarebytes anti malware.

I started getting popups stating "this site is unsafe download this.." it was a windows/microsoft grey box message. It seemed legit, but I did not actually download it. I cancelled. I got it every few websites I went to. Mostly from the antivirus sites.

I restored my computer to factory settings (didn't need anything on it).

I have since been able to run several virus scans and download several malware softwares. I have malwarebytes anti malware, norton, and spydoctor. They all have run and found nothing.

I just want to make sure I have gotten rid of everything.

I downloaded hijackthis and this is the log it just returned.

I don't know what to do with all this, but it has been suggested I find a help forum for some advice.. Anything anyone can tell me is much appreciated. Thanks in advance.

Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:55:26 PM, on 8/7/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16386)
Boot mode: Normal
Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.... Read more

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My problem sounds similar to other threads,  mostly like this one:  http://www.computerhope.com/forum/index.php/topic,76406.0.html " But it seems as if nobody was sucessfull with removing this beast yet. My issue all started with WINLOGON asking my firewall for web access, which I let go through because Google adviced if the file is in the system32  folder it should be fine. Since then IE pops up sites by random;  forced reboots occured and  Windows keeps saying "Appl. cannot be executed, the file is infected, please activate your antivirus software". The virus pretends as if itself was a malware removal tool. It claimed that NetSky32 took over the system and wanted the user to donwload security tools (a fake regestry defender window poped open). SuperAntiSpy cannot see anything, Malwarebytes is far better, but still not succesfull . The virus kind of panics as I donwloaded MalWareBytes and after the first scan the virus deleted the Malwarebytes executable. At one point of time it seemed as if I would be fine (the regedit and taskmanager were usable again,  the Virus-warning desktop background was gone, but: I could never boot into a savemode to perform a full system scan and completely get rid of this. When trying to boot in save mode I still get a blue screen of death. Part of the virus is residing in C:\Windows\temp. The files seem to be rewritten at each boot time: gnserv.dat, spserv.dat, fla6.tmp,  Perflib_prefdata_44c.da... Read more

Answer:Malware in C-Windows-temp and maybe in the MBR. All common removal tools failed

Hello. Welcome to CH!  Are you able to boot to Windows?These two files: C:\WINDOWS\system32\serauth1.dll and C:\WINDOWS\system32\serauth2.dll -- will continually be restored while their backup is in place. These are not necessarily bad.If you are able to boot, please do the following:Please open Notepad and enter in the following:[email protected] offecho DMJ Find > findSUBawf.txtecho. >> findSUBawf.txtif exist "%SystemRoot%\System32\clauth1.dll" echo Found clauth1.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\clauth2.dll" echo Found clauth2.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\lsprst7.dll" echo Found lsprst7.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\nsprs.dll" echo Found nsprs.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\serauth1.dll" echo Found serauth1.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\serauth2.dll" echo Found serauth2.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\servdat.slm" echo Found servdat.slm >> findSUBawf.txtif exist "%SystemRoot%\System32\ssprs.dll" echo Found ssprs.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\sysprs7.dll" echo Found sysprs7.dll >> findSUBawf.txtif exist "%system%\bak" echo AWF-POSSIBLE >> findSUBawf.txtecho. >> findSUBawf.txtecho EOF >> findSUBawf.txtStart findSUBawf.txtexitThen, click File > ... Read more

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I have 2 problems, the malware(Guard Online) and the google redirect problem so I look at the steps in "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". I followed the steps until I got to step 8. I have a problem with thePart of Step 8 that says "Please double-click on the gmer.exe program. Once you double-click the icon a Windows security warning may appear asking if you are sure you would like to run the program. If this warning appears, please click on the Run button to allow GMER to start. If no warning appeared then you should just continue with the guide". When I click gmer.exe, an error pops up and says "Windows cannot access the specified device,path,or file. You may not have the appropiate permissions to access the item.". This error pops up when I try to use malwarebytes and SuperAntiSpyware as well. What do I do?

Answer:Problem with---> Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hello,Forget about GMER for now and please post the DDS logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

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Hi,

My son's Laptop has a nasty redirect virus that also prevents the execution of malware removal programs and also prevents the logging tool from working. The icons for both Malwarebytes and the dds tool have a colored "shield" that is imposed on top. Any help would be greatly appreciated. OS is Vista Home edition.
Appreciatively,

A

Answer:Malware with redirect prevents removal tools and logs from executing

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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I want to run Combofix with expert help, but do not know how to Disable ESET Smart Security, malwarebytes,ccleaner,spybot S&D and Windows Installer Clean-up before running Combofix. I would rather not uninstall them all if possible, just disable. I didn't know Windows Install clean-up was on there until saw it listed in programs.

Thanks so much for any help.

Answer:How disable(not uninstall) antivirus/malware removal tools before running ComboFix?

I found out how to disable ESET, but not the others....Thanks in advance for help....

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google search is often hijacked when clicking on links. Happens on firefox or msie. The page is redirected through several other domains before taking me to a final destination remotely related to the original search term. Some of the sites seen in the middle are cs10275.com and ffinddirect.com, but there is no viable info on those online.

Neither spybot, avg or malwarebytes have removed the problem, and i see nothing odd in my hosts file or running processes.

HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:19:38 PM, on 1/11/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Mediafour\MacDrive 7\MacDriveService.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WIN... Read more

Answer:google search hijack, can't find the prob in hosts or with malware removal tools

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Hello --
 
I have Windows 7 Home Premium, Service Pack 1, and believe I have the same type of issue that has been described in these links in your forum:
 
http://www.bleepingcomputer.com/forums/t/504908/infected-with-zeroaccess-rootkit-google-redirects/
http://www.bleepingcomputer.com/forums/t/504418/cant-download-anything-or-start-windows-security-center/
 
 
I don't believe that any new software has been installed on this pc, but I have recently begun receiving that "Windows Security Center Service can't be started" error, and I am not able to download any tools that might be able to help here...
 
I've read through the above 2 threads, and think I have an idea as to where to start here, but I know that every situation could be unique, and so I'm hoping that someone might be able to give me some guidance here...
 
I have Malwarebytes installed, and I did run it a couple of times...it found 50+ instances each time, and I removed them, but I still have the same issue...I have the 2 log files attached, and I'll be happy to provide any additional info that is needed...
 
Thank you in advance for the help, and I look forward to hearing from someone in the near future...
 
 
    Rob
    [email protected]

Answer:Malware Issue - Help Needed: Security Center Can't Start & Can't Download Tools

Hello rogerp77 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same"... Read more

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I have xp on my other computer, but i am blocked from getting to the majorgeeks site or downloading any removal software?:confused
 

Answer:malware removal download blocked

I ran Avenger, SAS, SPYBOT, MGtools System appears to be clean? what next.
Malwarebytes wont run?
 

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I have uninstalled an old version of AVG anti-spyware from last year b/c I could not use the resident shield. I tried to reinstall and this is what came up. Can someone help me install? I am trying to remove Smitfraud from my computer and was trying to follow the instructions to do so. Your help would be greatly appreciated. Thanks!


---------------------------
Save As
---------------------------
C:\Documents and Settings\Devin\My Documents\avgas-setup-7.5.1.43.exe already exists.
Do you want to replace it?
---------------------------
Yes No
---------------------------


---------------------------
C:\Documents and Settings\Devin\My Documents\avgas-setup-7.5.1.43.exe
---------------------------
C:\Documents and Settings\Devin\My Documents\avgas-setup-7.5.1.43.exe is not a valid Win32 application.


---------------------------
OK
---------------------------

Answer:[SOLVED] Trying to use the User's malware self help removal but I can't download AVG

okay nevermind the above post. I found another site that allowed me to download the software. if I have anymore problems I will post. Thanks.

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Hi,I need some help with the guide titled, "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help".http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/I'm up to step 8.I already downloaded GMER and when I double click it. It would automatically do a scan without prompting me (lasting less than 10 seconds) and then I continue with the instructions in the guide: I unchecked 'Sections', 'IAT/EAT', Drives/Partition other than Systemdrive, which is typically C:\, and 'Show All'.When I clicked "scan" the program just froze on me. I waited for about 5 minutes to see if it was just a lag but then I noticed the clock on the bottom of my computer screen also froze. I had to force the computer to shutdown by holding the power button. I tried GMER again about 2 more times and it froze both times the moment I clicked "scan". Then on the 3rd and 4th try, it scanned but I walked away for about half an hour and when I returned, it appeared to have self terminated. Then my final attempt. The scan finished and I clicked the "save..." button and the program froze on me and again, the clock on my desktop has froze again and I was not able to save the scan report.Is there an alternative program I can use rather than GMER?Thanks

Answer:I need help in the guide titled, "Preparation Guide For... Malware Removal Tools..."

If you cannot get GMER to just just post the other logs asked for and explain the problem you had trying to run GMER.

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Dear board,

I'm attempting to go through the malware removal instructions. I've just made it to the Java removal, then new version installation.

I downloaded the version through the link provided by MajorGeeks.

But when I double click on the download, I get a message that reads:
'The version of this file is not compatible with the version of Windows you're running . . . "

I've tried to find the 32-bit version online, with no luck. Can anyone point me to the correct download?

Thanks in advance!
 

Answer:Malware removal attempt: cannot download latest Java (32-bit)

Just skip this step for now and continue on, we can always come back to address this at a later time.
 

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I am trying to download the windows malware removal tool but it doesn't let me .what do i do?
 

Answer:I am trying to download the windows malware removal tool but it doesn't let me.

Welcome to Major Geeks!

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.

TDSSserv Non-Plug & Play Driver Disable

READ & RUN ME FIRST. Malware Removal Guide
If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:
If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to s... Read more

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hey guys does any one know how to download stuff like anti virus malware removal ect straight to blank media like cds,USb,external hard drives ect?

thanks

Answer:download malware removal and antivirus straight to blank media

You should be able to tell the download where you want it to save when you go to start the download.

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Gauss is a project developed in 2011-2012 along the same lines as the Flame project. The malware has been actively distributed in the Middle East for at least the past 10 months. The largest number of Gauss infections has been recorded in Lebanon, in contrast to Flame, which spread primarily in Iran.
Functionally, Gauss is designed to collect as much information about infected systems as possible, as well as to steal credentials for various banking systems and social network, email and IM accounts. The Gauss code includes commands to intercept data required to work with several Lebanese banks - for instance, Bank of Beirut, Byblos Bank, and Fransabank.

Check online if your computer is infected with Gauss malware in a few seconds by going here. Download the Gauss Removal Tool by Kaspersky here.
CrySyS have also introduced a web-based method to check your system for Palida Narrow. Their test webpage is currently available here: http://gauss.crysys.hu.

Answer:Gauss malware: Check if your PC is infected - Download Removal Tool

Thank you for this great tweaker.

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i'm having increasing problems with my computer and am now sure i have some form of malware or viruses. i've had a constant popup where MSWord tries to install itself repeatedly, and i have to manually cancel multiple times when i start the computer. i was worried this was a virus, but when i searched about it i found this was related to windows installer. if i disable windows installer, it goes away.

however, for the past week i've started getting repeated popups saying that google update has encountered a problem and needs to close. i read on some forums that this was related to a google chrome installation. i don't remember if i've even installed google chrome-- but i can't find it on my computer to uninstall it. in the past few days i've started to be redirected to various ad sites when i search for things on google in firefox. i have avira antivirus, windows defender, have used windows malicious software removal tool, lavasoft adaware, and windows defender. all were coming up with no malicious software when scanned, but the problem persists. windows malicious software removal tool just finished a full scan and removed one infection, for an ad program it said would cause random popups, which i haven't had a problem with. i have tried repeatedly to install MBAM and hijack this, along with other tools. even after renaming, i had a lot of problems. MBAM would not open at first, then would partially install, then finally said it completed its installation, started to update... Read more

Answer:google update problem, google search redirect, can't install malware removal tools, stopzilla(?) reported infected by UACd,...

i might've misunderstood the DDS instructions on the tutorial on how to post about these things. i looked at a couple of other posts where people have posted their hijackthis logs. here's mine:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:57:42 PM, on 4/1/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16791)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\SiteAdvisor\6261\SiteAdv.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exeC:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exeC:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exeC:\PROGRA~1\McAfee\MSC\mcmscsvc.exec:\program files\common files\mcafee\mna\mcnasvc.... Read more

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Hello.

I'm having several problems with my main computer (Windows Vista). I'm typing this from my Laptop (Vista). I?ll list all the problems we?ve encountered so far.

This started when me and my mum were been bombarded with pop ups and been redirected to various sites (ebay, anti spyware etc). We were concerned so tried to run a full system scan using Norton Internet security. However, the scan did no progress and remained on zero items scanned. I waited for an hour with no progression. When I tried to close the scan it would not close until I used the task manager. I tried a quick scan, same problem.

I tried a full system scan in safe mode. It scanned around 2,000 files for about 20 minutes then claimed to be finished with no risks detected. However, as I normally wait 2 hours for it to scan around 300,000, something is up.
I rebooted in normal mode and noticed a file in the start menu called ?quickyplaeyr?. I looked it up and was presented with Trojan.TDSServ (jumping to conclusions I know, but there's certainly something upsetting the computer).

This research led me to this forum. I looked at the sticky and found myself in the Vista cleanup procedure. I tried to download the three programmes (SUPERAntiApyware, Malwarebytes Anti-Malware and Combifix); however, whenever I go to download, I believe the Trojan is redirecting me. I am redirected to a Google page saying the link is broken.

I?m not an expert, but am I right in saying it is... Read more

Answer:popups, Cannot download Malware Removal Programmes/virus scan(Trojan.TDSServ?)

Welcome to Major Geeks!


Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
To avoid addtional delay in gettin... Read more

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I have undetect spyware on my PC that continues to open other browser windows when I connect to the internet. I tried unsuccessully to install malwarebytes and run it. I tried renaming the .exe files as indictated in some of your previous answers to other users and that did not work either. Can you please help me? I also could not see any images or examples listed in your guide.

DDS (Ver_09-07-30.01) - NTFSx86
Run by Priscilla at 9:49:12.98 on Sat 09/12/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.603 [GMT -5:00]

AV: Windows Security Suite *On-access scanning enabled* (Updated) {1059D93C-4AF5-4F87-ACB6-495166CECFC6}
AV: Windows Security Suite *On-access scanning enabled* (Updated) {CB1D6A98-ADF2-4195-B7C4-4306AB79DB90}
AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: Windows Security Suite *enabled* {9CFF5BB5-1F9F-4059-8DF7-BA3D21ED9B2B}
FW: Windows Security Suite *enabled* {4C086C0F-038B-4154-8C63-857CB30DC2F5}
FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDe... Read more

Answer:Have spyware but can't download or run any malware removal software. "media2.tmlatn.com/images/defaults41/approved/404...

Hello and to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.*If you have since resolved the original problem you were having, we would appreciate you letting us know. *If not please perform the following steps below so we can have a look at the current condition of your machine. *If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.**If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.----------------------------*-------------------------------We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is ne... Read more

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Got some sort of trojan virus. Downloaded an anti virus program which caught the virus and quarantined it. Then deleted the anti virus program because it was a process hogger.

The reason I downloaded the anti virus program was because spybot was not updating and I was getting weird internet activity such as redirects to verizon.net search page, 404 errors when I tried to install spybot (after de-installing it).

I believe the virus is still in the computer. BECAUSE i cannot even download antimalware programs from major geeks and any web site i go to related to spybot downloading get 404 error or "Internet Explorer cannot display the webpage
Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information"

SO THIS IS MY PROBLEM. I have run cc cleaner, but am out of luck with spyware programs running, because either cannot download them, or once they are downloaded, they wont update. It seems the virus knows spybot and refuses to even let me go to spybots web site.
 

Answer:cannot update spybot or download major geeks malware removal programs - virus trojan

Re: cannot update spybot or download major geeks malware removal programs - virus tro

Welcome to Major Geeks!





mpurchases said:





Then deleted the anti virus program because it was a process hogger.Click to expand...

Very bad idea!


Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide
and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.
After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:
If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip ge... Read more

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My computer will just randomly get INCREDIBLY slow, sometimes crashing every program I have open, including Windows Explorer. But mostly it just attacks and crashes Firefox, and I've been getting popups for Download Registry Defender, Spyware Doctor, and 2009 Malware Removal, among others (like Pam Anderson on Video Surf). I have no idea what's going on. Please help. Thank you in advance.**Update**I'm now getting Internet Explorer popups that are just a blank page. I don't even use Internet Explorer. I just have it on my computer as a back-up browser.DDS (Ver_09-03-16.01) - NTFSx86 Run by Justin at 14:35:19.67 on Fri 03/27/2009Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_11Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.190 [GMT -5:00]AV: McAfee VirusScan *On-access scanning enabled* (Updated)FW: McAfee Personal Firewall *enabled*============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exesvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exec:\program files\common files\logitech\lvmvfm\LVPrcSrv.exeC:\Program... Read more

Answer:Very slow CPU and these Popups: "Download Registry Defender, Spyware Doctor, and 2009 Malware Removal"

Hello! My name is Sam and I will be helping you. In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.We need to create an OTListIt2 ReportPlease download OTListIt2 from hereSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the "Run Scan" button.The scan should take just a few minutes.Copy the log that opens up and paste it back here in your next reply.=============The next log will show us any hidden files that are present.Download GMER from here:Unzip it to the desktop.Open the program and click on the Rootkit tab.Make sure all the boxes on the right of the screen are checked, EXCEPT for ?Show All?.Click on Scan.When the scan has run click Copy and paste the results (if any) into this thread.

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no specific sites coming up so unable to provide any more specific information - sorry!!
DDS (Ver_09-02-01.01) - NTFSx86
Run by Vince at 23:14:04.04 on 06/02/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.250 [GMT 0:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\Samsung�... Read more

Answer:Malware/Spyware Problem - webpages being redirected + unable to download AVG updates, spyware removal etc

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until instruc... Read more

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I have a default Yoog Search in my Search Engines, i try to remove it and set it as google but it would again default to Yoog. Next thing is I just cannot run 'sybot search & destroy' and doesnt let me open any anti-malware related sites. I cant download any anti malware apps. I am just stuck. I saw a post " Win 2K hijack issue - unable to run malware apps!". I have exactly the same case on my system.

 

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I have a default Yoog Search in my Search Engines, i try to remove it and set it as google but it would again default to Yoog. Next thing is I just cannot run 'sybot search & destroy' and doesnt let me open any anti-malware related sites. I cant download any anti malware apps. I am just stuck.
 

Answer:unable to run any anti-malware tools and also cant open any anit-malware related site

Re: unable to run any anti-malware tools and also cant open any anit-malware related

Welcome to Major Geeks!

Please try doing this first:
Yoog Removal

Then please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes ... Read more

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Yesterday, I had troubles with Windows live messenger where it (still) says:

"Windows Live Communications Platform has encountered a problem and needs to close. We are sorry for the inconvenience. "

although, the problem isnt about MSN. I found out that this problem was caused by having Malware on your computer. Hence, i decided to run a scan using Malwarebytes Anti-Malware (MBAM).

I noticed that my Avast was disabled and if i try enable it, it comes up with a window saying: the operation could not be completed.

My google searches also SOMETIMES get redirected to links that is clearly out of topic.
like if i google search the terms "malware wikipedia" and i click on the wikipedia link but i get redirected to some Myspace/Anz credit card crap.

Then this happened.
MBAM CRASHED after 2 mins of scanning -> tried to re-run MBAM but a window came up saying:
"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
I ran several other programs such as:
HJT -> scanned for 2 mins, then crashed (no logs were made)
SUPERAntiSpyware (SAS) -> scanned for 2 mins, then crashed
and same goes for any other programs that searched for any malware.
The only program that worked was TROJANHUNTER and came up with a couple of false positives
I also tried using Avira's Rescue CD (the one where you boot up with it and it does a scan)
A scan using Avira was also successful but failed to... Read more

Answer:Malware/Anti-virus tools wont run due to a rootkit/trojan/malware

i am having the exact same problem!
i have no clue what to do, any help would be amazing!

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I think I have a rootkit that we just can't get rid of. Combofix will not run. Any A/V spyware removal tools will not run (we have tried dozens). I got root repeal to run. But now it will not run. Please help. I can post the log from it, as I saved it...
We just got it fixed. I'm new here so I'm not sure how to close this out.

Solution...
Run peek.bat (this was provided in another post)
Below is the log:
Volume in drive C has no label.
Volume Serial Number is 1092-262C

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 05:00 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 05:00 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 05:00 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/14/2008 05:42 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/14/2008 05:42 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/14/2008 05:41 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/14/2008 05:42 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/14/2008 05:42 407,040 netlogon.dll

Directory of C:�... Read more

Answer:Can't get any removal tools to run.

Now our tools are running (combofix, mbam, etc.).

-Stick-

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Question: MS tools removal

Hi,

I've been infected with the MS tools malware. I followed the instructions on the site but Malwarebytes didn't detect any malicious items. I'm still infected by MS tools.
Can anybody help me remove this? Thanks so much!

Answer:MS tools removal

I just did a system restore to a previous point and MS tools is gone. I think that the issue has been resolved. I did another scan with Malwarebytes and it didn't detect anything so hopefully its all gone now

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Hi, I run a pc repair business and we clean systems daily. We currently use Malwarebytes, Combofix, Tdssk, JRT, ADW, Rogue Killer, HitManPro, Rill, CCleaner and Windows Defender or Security Essentials.
My question is does anyone have a recommended order to run them. We find that on a typical infected system that all of the tools clean something.
 
We currently run them in this order.
Rill
Cleaner (clean temp files, registry and start up items)
TDSSK
Malwarebytes
Rogue Killer
JRT
ADW
HitMan Pro
Combofix
We then reset ie, ff and chrome and delete the host file and reboot.Mod Edit :Moved to Antivirus ...Software~~ boopme

Answer:how best to use removal tools

Hello seidler,
 
Don't have a mandatory sequence, because each software listed handles a specific function.  Normally the use of each software varies with the analysis of log generated starting DDS, HijackThis or similar.
 
See you.

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Hello, I ran all the suggested removal tools, however gmer would not complete. I kept getting the blue screen (8 times). Even after I disabled all systems using Defogger. I've attached the DDS.text file, please advise.

Answer:Removal Tools have been ran.

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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Question: Removal tools

Kindly assist me with Removal Tools for the following Viruses; 1. Boot.Malmo 2. W32.Mabezat.B!if 3. Packed.Generic.252

N.B Am a new to this site, kindly help
 

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Hi
I have been having a few issues recently with a rogue antivirus program which appeared for a day or two then disappeared. Since then my browser has been redirecting me to unwanted sites, or some times preventing access to the net. I have followed all the instructions to clean up my vista laptop. Ccleaner worked fine. But superantispyware, malwarebytes and combofix had problems. all would start to run but would stop after a few seconds. If i tried to restart malwarebytes i would get the message "windows could not access the specified path, ypu may not have the nessecary permissions". I have tried renaming the .exe file to iexplore but with no success.i tried running rkill to see if this would help but it made no difference Root repeal and MG tools did run and I have attached the reports.
I would be grateful for any advice.
 

Answer:Will not run removal tools

Go to TDSSKiller and Download TDSSKiller.zip to your Desktop


Extract its contents to your Desktop so that you have TDSSKiller.exe directly on your Desktop and not in any subfolder of the Desktop.
Now double click the TDSSkiller.exe file to run it ( if using Vista or Windows 7 do not double click on it but rather, right click and select Run As Administrartor.
Allow the application to run and a window will open showing that it is TDSSkiller from Kaspersky
Click Start scan
It will run rather quickly and will notify you of whether anything is found or not.
Follow the instructions to delete/quarantine if asks you what to do when if finds something.
Whether an infection is found or not, a log file should be created on your C: drive ( or whatever drive you boot from) in the root folder named something like TDSSKiller.2.1.1_27.12.2009_14.17.04_log.txt which is based on the program version # and date and time run. Please attach this log to your next reply. (See: HOW TO: Attach Items To Your Post )

Now try to run Combofix, SUPERantispyware and MalwareBytes. Attach logs. Then:


Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file that will be created by running this.

Let us know of any problems you may have encountered with the above instructions and also let me know how things are running now!
 

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Question: Removal tools

I am giving my old PC to a needy student and I want to remove a number of files from the hard disc. Is there a programme that anyone can recommend that does this simply and easily?
 

Answer:Removal tools

If it's installed program you can use Add/Remove Prorgams in the Control Panel. If it's just file just simply right click and delete, then empty the recycle bin.
 

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Question: removal tools

Bitdender mobile security(paid version).
Detected 5 virus apks,what do i do,besides paying 500dkr for an removal?
Scanned with advanced mobile care... Nothing.
Kind regards Isac.
 

Answer:removal tools

I'm sorry but this forum does not deal with removing malware from mobile phones.
 

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Hi,
Not really sure what to post here.  I am working on my friend's laptop - I cannot run any exe files, so I cannot run any of the removal tools.  I was instructed to complete step 6 in this topic:
 
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
 
But I can't complete this step.  Desperate for help

Answer:Cannot run any removal tools

This is what has been tried so far:
http://www.bleepingcomputer.com/forums/t/491935/win-7-cant-run-exe-files/#entry3029165
 
If anyone has any suggestions, I would really appreciate it. Thanks!

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or can I delete them from the various locations? I do have them blocked with sygate firewall and there is one WinStat in msconfig.. nuthing in task manager tho, also added a hjt log as well
Thanks
Taarna
C:\WINDOWS\SYSTEM32\cacore.dll is infected with Adware.CouponAge
C:\WINDOWS\Downloaded Program Files\DeskAdX.dll is infected with Adware.WinTaskAd
C:\WINDOWS\Downloaded Program Files\WinStatX.dll is infected with Adware.WinTaskAd
C:\WINDOWS\Downloaded Program Files\WinStatX.dll is infected with Packed.Adware
C:\Program Files\Windows AdStatus\WinStatComm.dll is infected with Adware.WinTaskAd
C:\Program Files\Windows AdStatus\WinStatKeep.exe is infected with Adware.WinTaskAd
C:\Program Files\Winad Client\WinClt.exe is infected with Adware.WinAd
C:\Documents and Settings\tanja\Local Settings\Temp\temp.frCB1C is infected with Adware.WinTaskAd

Logfile of HijackThis v1.99.0
Scan saved at 10:01:07 PM, on 3/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\A... Read more

Answer:any removal tools for these ?

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I noticed yesterday that my Norton Internet Security 2009 had stopped working. I tried a reinstall, which was unsuccessful. I then tried spybot and ad-aware. They didn't load either.So it seems that I have an infection. When I type in "hijackthis" into google, or try an online virus check, the browser closes. When I try to open the logs and removal subboard on this site the browser closes. I noticed I had a copy of hijackthis; when I try to open this folder windows explorer closes.I tried to restart in safe mode with networking and got blue screen: "A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time etc..... Check for viruses etc.... Technical information ***STOP: 0x0000007B (0xF789E524, 0xC0000034, 0x00000000, 0x00000000)I have backed up data and disconnected my computer from the internet, and am writing this from another computer.I ran dds as suggested. Below is the dds.txt wording. I have attached the attach.zip file.Rootrepeal froze in the middle of the scan, while scanning c:picstemp, which is my default place to save files downloaded from the internet. So I cannot give you a rootrepeal report at this time.DDS (Ver_09-11-29.01) - NTFSx86 Run by S?ren Hjorth at 15:48:34,53 on 29-11-2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15Microsoft Windows XP Professional 5.1.2600.3.1252.45.1033.18.1022.688 [GMT 1:00]============== Running Processes ===============... Read more

Answer:Malware has disabled my anti-malware tools

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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I'm following the "READ & RUN ME FIRST"
WindowsXPcleaningProcedure
First instillation is SuperAntiSpyware.
I get a "Windows Installer" pop-up box that says,
"The system administrator has set policies to prevent this instillation"
I'm in Safe Mode and logged in as Administrator.
Same thing happens if I'm not in Safe Mode.
I seem to have at least Smitfraud and Vundo present...and likely more.
Thanks for the help.
 

Answer:Can't install removal tools

Hi Stuzphat,
Welcome to MajorGeeks!

Complete whatever you can of the instructions and then tell us what happens. If you have Vista, remember to have UAC turned off.

abri
 

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Hello to all I have been having a lot of computers on some of the networks that we support that have been getting infected with different types of viruses lately. Just would like to know some of the better tools to use for removing viruses. The last two computers I could not get rid of the problems. And also I am interested in some of the steps that should be taken first in removing the virus (besides backing the computer up!). I am new to IT support and am trying to learn as much as I can as fast as I can.

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Hi, it's been a long time since I've needed help from the guru's here. My son used to set me up with Adaware spyware removal, but my son noted when he looked over my shoulder recently that my computer has an Ad-aware antivirus, which conflicts with AVG, and is not the spyware remover that my son used to recommend. Does Ad-aware still have an anti spyware program? If not, what would be the recommended program to get rid of spyware on Windows 8?Edit: Topic moved from Windows 8 to the more appropriate forum.~ Animal

Answer:Spyware removal tools

mvps.org is no longer recommending Ad-Aware (or Spybot) due to poor testing results. See here - (scroll down and read under Freeware Antispyware Products).Read Lavasoft Turning to the Dark Side? written by a former volunteer (now a MVP) who provided support for Ad-Aware but no longer uses the program.Ad-Aware...have gone into a downhill spiral over the past five years and recently sold the company to Solaria... Majorgeeks stopped listing Ad-Aware as a “pick” some years ago as we watched the quality of the company slip over the years...it can’t stand up to the new generation of anti-spyware applications...What does the future hold for Ad-Aware?Lavasoft ControversiesWith that said and to be fair, the newer versions of Ad-Aware Pro Security have earned Certificates & Awards from AV-Test and Lavasoft Ad-Aware Free Antivirus+ did well in Virus Bulletin August 2013 Testing results.IMO, more effective alternatives are Malwarebytes Anti-Malware, Emsisoft Anti-Malware and SUPERAntiSpyware Free.See my comments in Supplementing your Anti-Virus Program with Anti-Malware Tools as to why I recommend Malwarebytes Anti-Malware Pro and Emsisoft Anti-Malware.Also see the List of Free Scan & Disinfection Tools which can be used to supplement your anti-virus and anti-spyware in that topic.

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Hello!!

I was wondering... If i just bought a new laptop that came with Norton trial software, is it enough to "uninstall" it before installing my preferred free AV, or do i need any specific removal tools?

Thanks in advance!!

Answer:[SOLVED] Do i need removal tools?

G' Day, gbalot,

With all Norton? products, you will need their removal tool.

Try the Symatec? website for the Norton? Removal tools.
(Click on the coloured link to be redirected to their site.)

Kind Regards,

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I recently downloaded Wormguard and although it does in fact detect worms I can't figure out how to get it to remove them. Maybe I have to buy it for any removal tool to work....hmmmm!

Anyhow, does anyone know of a reputable worm removal tool that can remove worms from my computer?

Any help would be appreciated...and thanks in advance.
 

Answer:Worm Removal Tools?

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I'm writing for a friend who can no longer use his computer. He recently had the Security Tools virus. It was 'removed' by a computer person for him. This was done in Canada last week. He is now in Mexico and the comp still won't operate properly. We found things to check for and were able to determine that all items mentioned in a 'removal' post were removed from the registry. All worked OK for the rest of the day (yesterday). Reboot this morning and it is doing the same thing, which is after a normal boot the first attempt to open a program immediately shows the small round icon that is twirling indicating that something is trying to start. And that continues on and on. Only way to stop it is to hold the button for five seconds and then it shuts down.

We have missed something somewhere. Any suggestions or solutions will be appreciated. Using Vista.

Answer:Security Tools removal

Hi, I would normally recommend a secondary check for viruses using Antimalwarebytes... and this is no exception assuming he can boot up successfully in Safe Mode with Networking.

He can download it from Malwarebytes Anti-Malware - Reviews and free Malwarebytes Anti-Malware downloads at Download.com and hopefully get it up and running in safe mode with networking.

He should have it run and check for any residual virus files and have it remove them.

If this fixes the problem which it may well do then the next step isn't neccasairy but you may want to do it anyway.

Perform a repair install. This fixes any damaged or missing system files that a virus could have hurt.

A tutorial on how to do this is available at Repair Install For Vista.

I hope this helps, please post back with any results.

Oli

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Windows Secrets has posted info for checking your systems for conficker.
http://windowssecrets.com/2009/03/30/01-Run-a-Conficker-removal-tool-before-April-1
 

Answer:Conficker removal tools

Any thoughts on quick litmus tests that I might have my users perform to see if the machines are infected? Currently run SAV corporate v10.0 behind a firewall. It's the users vpning from overseas that have me concerned.
 

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Is it possible for spyware tools to interfere with each other. I know it's bad to have more then one AV or firewall, but I wasn't sure about spyware tools. Right now I have SpySweeper, Spybot S&D, Adaware SE, SpywareBlaster, and SpywareGuard.
 

Answer:Spyware removal tools, Can you have too much?

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Quote:
Download the 32-bit or the 64-bit removal tools and find out if you?re infected with Flamer, the world?s most discrete and dangerous piece of malware ever


Source

A Guy

Answer:Flamer Removal Tools

Passed and all clean.

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I usually use combofix for virus removal but its not supposed to work on 64Bit OS. Does anyone know a similar program for removing viruses on a 64 Bit platform?
 

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Hi Good Helpers:

Ms Removal Tools has infected my PC. I tried with different spywares & malwares killers but still have the problem.

Here I post the data following instructions from the forum

Thanks in advance

Chakabike

.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 6.0.2900.2180
Run by Computer at 22:46:43 on 2011-05-24
Microsoft Windows XP Professional 5.1.2600.2.1252.595.3082.18.3034.1476 [GMT -5:00]
.
AV: ESET NOD32 Antivirus 3.0 *Enabled/Updated* {E5E70D32-0101-4F12-8FB0-D96ACA4F34C0}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\Ojezye.exe
C:\Archivos de programa\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\WINDOWS\Ozavuf.exe
C:\Archivos de programa\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Archivos de programa\Nero\Nero8\InCD\InCDsrv.exe
C:\Archivos de programa\Java\jre6\bin\jqs.exe
C:\Archivos de programa\Spyware Terminator\SpywareTerminatorShield.exe
C:\Archivos de programa\Archivos comunes\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Documents and Settings\Computer\Datos de programa\bot.e... Read more

Answer:Keep infected with MS Removal Tools

Hi,Please do the following:Download ComboFix from one of the following locations:Link 1 Link 2 VERY IMPORTANT !!! Save ComboFix.exe to your Desktop * IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here Double click on ComboFix.exe & follow the prompts.As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures. Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:Click on Yes, to continue scanning for malware.When finished, it shall produce a log for you. Please include the C:\C... Read more

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I have a laptop here that wont boot into xp at all. Soon as it loads it BSOD, cant safe mode, etc...Im pretty sure it has a nasty virus (0x0000007B) error. What im looking for is a to run a scan from DOS. Thanks
 

Answer:Virus removal tools from DOS?

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I have a laptop here that wont boot into xp at all. Soon as it loads it BSOD, cant safe mode, etc...Im pretty sure it has a nasty virus (0x0000007B) error. What im looking for is a to run a scan from DOS. Thanks
 

Answer:Virus removal tools from DOS?

The 0X07B error indicates a problem accessing your boot device. Click HERE for info.

I found a DOS Scanner HERE.

Lance
 

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