Computer Support Forum

Cannot reboot, start safe mode, or system restore

Question: Cannot reboot, start safe mode, or system restore

I am trying to repair a friends Dell Inspiron One 2320, Intel i5-2400,  6GB RAM, and Win7 HP. It was running a little slow, so another friend of hers suggested she run some utility (the name of which she no longer remembers) which found some malware, she says. So she followed the software's instructions to Obliterate the malware found. After which the computer no longer boots in any mode. When I try a System Recovery - Startup Repair or System Restore, I receive an 0x800700b7 error much the same as another poster on this forum. I have followed the instructions given to repair that computer and have used the Farbar Recovery Scan Tool to scan the system and create a FRST.txt file of the scan. At this point I don't know what to do with this file to get it analysed by some one on this forum, so I am attaching it and hoping that someone will help me out.
Thanks.

Relevance 100%
Preferred Solution: Cannot reboot, start safe mode, or system restore

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Cannot reboot, start safe mode, or system restore

Hello Phans I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt
TDL4: custom:26000022 <===== ATTENTION!
CMD: bootrec /FixMbr
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemOn Vista or Windows 7: Now please enter System Recovery Options.Run FRST again like we did before but this time press the Fix button just once and wait.The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.Also boot the computer into normal mode and let me know how things are looking.Gringo

3 more replies
Relevance 93.07%

Hello,

My computer recently became infected with trojan antivirus programs. I wiped my computer with MBAM and SAS (both of which will not update). I tried to start my comp in safe mode, but it just reboots normally. My computer will also no longer go back to previous settings via system restore. Thanks for your help in advance.

Answer:Computer will not start in safe mode or system restore

I had a similiar instance with a PC I fixed a few weeks ago where it would not go into safe mode. Gmer log caught suspicious activity from the atapi.sys file. I installed MS recovery console, and deleted atapi.sys file and put a fresh legit copy in it's place. Could be it, but probably would be very wise to let the pros do the talking

2 more replies
Relevance 82.82%

i want to restore my buds laptop. he had restore turned on until about 3 weeks ago he shut it off.

question: if you shut off restore does it still keep the last restore points? and is there a way to restore in safe mode (cant boot in reg mode) if restore is shut of. when i try and turn on sys restore in safe mode it say "i cant".

any suggestions?
 

Answer:System restore question? Can i restore in safe mode i restore was turned off?

when you turn off restore you lose all the restore points...thats why you cant use them...If you can boot in safe mode and backup all the things you can't live without...then we will try to fix the booting problem
 

1 more replies
Relevance 82.41%

I recently attempted to clean my brother's computer after he aquired a virus from the torrent file program he uses. Regardless, I cleaned a trojan and a backdoor from his system from safe mode. I can not boot in normal mode. Everytime i try the system gets hung up at the windows loading screen then the screen turns black and sits there. I have to hard reboot. I ahve used a repar CD and i have come across an error 0x800700b7, i have also recived this when i tried to work around this problem "identifier {9dea862c-5cdd-4e70-acc1-f32b344d4795}"

OS= Win 7

Answer:System will only start in Safe mode, Clean virus in safe mode

You can spend a lot of time trying to fix the boot problem and clean the virus from the computer, or you can nuke it and reinstall Windows. I wouldn't bother trying to fix it, personally - I'd back up what I could and then I'd install Windows again.

9 more replies
Relevance 81.59%

Today my system has been attacked by Antivirus Live. From my research it seems the popups regarding system problems and infections are not real however my pc is vitually disabled as it is preventing programs from running (except it starts IE and takes me to unsavoury sites!) It seems that the recommended way to deal with this malware is to boot in safe mode. However my pc will not do that. I have tried both safe mode with networking and just safe mode and the pc thinks for a bit, screen goes blank, then it says windows did not start properly and goes into the same loop. I have not tried starting with the command prompt because even if it worked I wouldn't know what to do from there! So far the only choice I have been able to make is normal startup which of course has the malware and everything is disabled! It is an ibm workstation and I did manage to get into IBM rescue and restore however I don't really know if that will help or not. Can anyone suggest what I can do to get the pc to start in safe mode so i can commence the clean up/removal procedures?
Many thanks
 

Answer:Cannot reboot system in safe mode

Welcome to Major Geeks!

Please try doing the below:

Download and save the below to your PC (save it anywhere you can find it. The Desktop is fine). Then doube click on it to run it.

AVPFind.bat

It should take a couple minutes to run. You will see a black command prompt window while it is running and it should close when it is finished. Once it finishes, attach the c:\avplog.txt file that is will hopefully create as long as the malware does not block the batch file from running.


Now download and Run exeHelper

Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Also please try running the below online scan:

http://www.superantispyware.com/onlinescan.html

Reboot immediately after scanning if it finds and removes anything. Let me know if anything was found. It does not save a log.

Then try running these instructions: Using MGtools


Attach the below logs when finished with all of the above:

C:\avplog.txt - from AVPfind
log.txt - from exeHelper
C:\MGlogs.zip - from MGtools
The C:\ assumes that drive C is you Windows boot drive. If you ... Read more

2 more replies
Relevance 81.18%

Hey guys I've been playing ms private servers for a pong time now and on one of my routine malwarebytes scans I suddenly got about 9 or 10 hits and after the scan was done mbam needed me to reboot to kill the last 3 and now I get a blue screen no matter what way I boot up whether it's in safe mode regular or any other way. I get a "stop: 0x00000024 (0x001902 FE; 0xF78c2484, 0xF78c2180, 0x8A71E889)" as the tech info on the blue screen page I have the ability to do a clean sweep but I was wondering if there was any way to get around having to do that oh and I don't have a floppy drive so I can't use bot discs

Answer:Malwarebytes needed me to reboot and now I can't even start in safe mode

STOP 24 errors are bad, see 24, left side, http://www.aumha.org/a/stop.htm.At the least, it'a a corrupt file which is the problem...at the worst your NTFS file system may be severely damaged, rendering it useless (which renders your XP useless).I suggest trying to run the chkdsk /r command, as suggested. You will run it from the XP Recovery Console.How to Create a Bootable XP Recovery Console CD - http://www.bleepingcomputer.com/forums/t/276527/how-to-create-a-bootable-xp-recovery-console-cd/ How to use CHKDSK in the XP Recovery Console - http://pirules3.14.googlepages.com/recovery_console_chkdsk Louis

1 more replies
Relevance 80.77%

Hello all
First time poster with problem after peforming sys restore on win7 pro 64bit.
Was troubleshooting a problem w/taskbar not staying hidden, tried to restore back 24hrs to when a java update occured. Restore seemed to proceed normally, but upon restart, it boots normally to just before the login screen would appear, then the screen goes black and all that is visible is the cursor , which I can still move.
But that's as far as it gets. Trying to boot in safe mode, or repair mode ends exact same way - can't boot in to try anything
Any ideas??

Answer:Black screen at boot with safe mode, system restore, or repair mode

no one has any suggestions? I also triedtoboot to my win7 dvd to see if I could attempt to repair but again, it only gets thru the windows bootscreen then goes black with only the mouse cursor showing as before.

9 more replies
Relevance 80.77%

Am running Windows Vista Home Premium. Windows reports an error, sends data to a data dump and shuts down. Reboots in Safe Mode. Cannot find the error (don?t know what I?m looking for exactly) but did find info related to http://schemas.microsoft.com/win/2002/08/events/event - presumably related to an automatic update (?) that appears repeatedly at about the time of system crashes. System has been shutting down and/or failing to return from sleep for about a week. When returning from sleep, computer is running but monitor is blank and usually when I reboot computer starts in safe mode. Searching today I found info about the minidump file and located it but could not open the file. There are numerous options to fix the problem with DMP file extension but that problem seems extraneous to the problem with system shut down and rebooting in safe mode, except I think someone may want to look at the dump file. Don?t want to add to my problems by downloading additional software/fixes I don?t know anything about until I resolve this issue.Most recent activity was a virus picked up off server at work on my flash drive. My computer caught the virus in Vista and on my laptop I found two more files (XP). After that I downloaded and ran ComboFix. Perhaps did the two (quarantined virus/worm and ran ComboFix) too close together as that has caused the incidents to run together and I cannot differentiate between them. I tired to use system restore but it fails. I found the ComboFix while rese... Read more

Answer:system crash/reboot in safe mode

I followed recommendations to other users and ran the MBAM fix for malware. My results on PC (Vista) produced 18 problems, all fixed. On my laptop (XP) there were close to 350 problems, all fixed.The problem, my original one, with the monitor failing to recover after Sleep, was not solved. So I went back to search for more. I think I have found the solution.At cnet I found the following solution which appears to have resolved my issue.FYI - I recall an update recently that contained verbiage similar to what I see in my Monitor Display/adapter file.The solution for Vista Home Premium 32Bit:Go to power options. You will be changing the setting for each of the three types of power plans individually. For each, click on "change advanced power settings"Find Multimedia SettingsIn drop down un "when sharing media option" select "allow the computer to sleep" .All power plans should be changed to this setting.Very simple. I have put my computer to sleep several times and it reboots fine and the monitor comes on fine. I have not done a long term sleep yet but hopefully that won't be a factor.Cnet link: http://forums.cnet.com/5208-12546_102-0.html?threadID=185067

1 more replies
Relevance 79.13%

Windows 7 Home Premium 64-bit on Dell XPS 8100 with Intel Core i5, [email protected] GHz, 8Gb RAM, worked flawlessly out of the box in April (for five months). For a few weeks, powering off had produced "Installing Windows Updates, 1 (etc) of 8" - each and every time. Two days ago, power on results in normal system start until Windows Log In screen, which lasts about 2 seconds; then monitor displays all sorts of pretty colors. Left alone, the system restarts and ends in Black Screen with Start options; Start in Safe Mode works fine. System Restore works fine. But, removing power and starting again (cold) repeats above performance. Have attached zip file of Windows_NT6_BSOD_jcgriff2; but could not figure out how to include a Performance Monitor Report (no User Defined, or System reports shown).

Answer:BSOD on Start - able to start in Safe Mode and Restore

  
Quote: Originally Posted by peteinkent


Windows 7 Home Premium 64-bit on Dell XPS 8100 with Intel Core i5, [email protected] GHz, 8Gb RAM, worked flawlessly out of the box in April (for five months). For a few weeks, powering off had produced "Installing Windows Updates, 1 (etc) of 8" - each and every time. Two days ago, power on results in normal system start until Windows Log In screen, which lasts about 2 seconds; then monitor displays all sorts of pretty colors. Left alone, the system restarts and ends in Black Screen with Start options; Start in Safe Mode works fine. System Restore works fine. But, removing power and starting again (cold) repeats above performance. Have attached zip file of Windows_NT6_BSOD_jcgriff2; but could not figure out how to include a Performance Monitor Report (no User Defined, or System reports shown).


These were both caused by hardware. Please read these to find out what it means and what to try

Your .dmp file shows a stop error of 0x124 which is a general hardware error .. A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it... Read more

2 more replies
Relevance 78.31%

All signs point to a pretty nasty infection that somehow edited my registry.
 
As stated, Trying to boot in safe mode gets me the BSOD. Trying to Repair results in a 'Cannot Repair' message. Trying to Restore from a Restore Point gives me a similar error.
 
When I try to start it normally, I get this error:
 
"The program can't start because COMCTL32.dll is missing from your computer. Try reinstalling the program to fix this problem."
 
I do, however, have a laptop and an internal hard drive dock. I've docked it, ran Avast and Malwarebytes and got a few hits, but nothing that helped with the startup problem (After 2 days Avast was STILL searching, as a hard drive connected via USB is pretty freakin' slow), so I ended up ending that one prematurely.
 
I also ran Windows "Official" Malicious Software Removal Tool, and strangely it automatically restarted my computer about 4 hours in both times I ran it.
 
Unfortunately, reformatting is strongly undesirable
 
I tried finding a tool that could rebuild/repair/clean the registry, but it seems most programs do the local registry, not a secondary registry on another drive.
 
Any help is GREATLY appreciated. Thanks for reading.

Answer:Cannot Start in Safe Mode, Repair or Restore. Where to go from here?

Run the sfc /scannow System File Checker command to replace a missing or corrupt copy of the comctl32.dll file. If this DLL file is provided my Microsoft, the System File Checker tool should restore it.
 
 Here's a good tutorial: http://www.sevenforums.com/general-discussion/298689-comctl32-dll-missing.html
 
 
Regards.................

2 more replies
Relevance 78.31%

I have problems with my HP laptop. When I switch it on, it goes straight to 'restore your PC to factory state' and if I click no, laptop turns off immediately by itself. If I try to use any of the other option: start normally or safe mode options, when I click on them it takes me back to 'restore your PC'. I don't mind restoring it but at first I should take out some important files and documents which is not possible if it even doesn't wants to run in a safe mode. Hope someone can help.
Thanks very much

Answer:can't start normally or in safe mode, just gives restore option

At least there are programs who can run in stand alone mode from a self starting Cd with which you can copy all your important data. I own a mini Windows that runs like a normal stripped version independent of what kind of operationsystem you have.
Perhaps you can use a restore DVD which you prepared on another PC. Most of the time a minor fault disrupts startup.
So you can also try to restore the bootsector or use a restore-point.
Most of the time checkdisk can repair minor errors.
It may be the BIOS.
If nothing works you can take out the harddisk en copy all important data elsewhere.
Cheap USB equipment is available to copy it to another plugged in hard disk.
Self programmed units are independent of operating systems.
Pop in both drives and it copy's. Or write it to another PC as backup.
With these units you can also read out your old taken out drive after a fresh installation on a new one.

2 more replies
Relevance 78.31%

Hi,
I am having the following system configuration

XPS L401X Base
Genuine Windows(R) 7 Home Premium 64bit (English)
Intel(R) Core(TM) i7-740QM Processor
6GB 1333MHz DDR3 SDRAM (1 x 2GB + 1 x 4GB)
640GB 7200RPM Hard Drive

Lately whenever i try to start my computer it pass the Dell Bios and then directly goes to the screen which states
Repair your system or
Start windows normally

When i chose repair system , it start downloading windows files and then launch the windows , but hung up at the sky blue login window with only movable cusor . When i choose to start windows normally it gives me BSOD momentarly ( hard to see the message) and then restarts again .

I tried with the advanced boot up options like
repair my computer , all safe modes , restore to last good configuration but it does the same and hangs at windows loging sky blue window .
I Tried to run the Dell PSA+ Diagnostic and it returns with 2000-0146 error . As per the Dell online solutions for this type of error ,I tried to reinstall the Hard disk but the problem still exist.

My Hard disk has 2 partitions C and D and all my data resides on D drive and Windows installed on C drive.

Please help me in making my computer working , without losing data .

Currently i am away from my home country and have no OS or recovery disk with me .

Regards,
Sunny .

Answer:Dell XPS Crashes .System repair,system restore ,safe mode don't work

Welcome to Windows Seven Forums.

If you have access to another computer I'd suggest you create a system repaiir disc.

System Repair Disc - Create

It won't re-install Windows, but it will get you into the advanced recovery environment, from where you can run chkdsk.

It does seem highly likely there is a major problem with your hard drive.

3 more replies
Relevance 78.31%

Hello I have Windows 7 starter on my HP Mini Laptop

Suddenly I cannot:
enter safe mode
system restore back to factory settings
view system information

I attached how my pc looks when I click on things like firewall, system restore, system information etc.

Also, I often see corrupt disk notices and there was a notification on my desktop that said my WIndows version was unlicensed or something like that.

My Windows come up and I can get on the Internet with no problem, but the first thing that made me realize something was wrong was when I kept getting corrupt disk messages. Chrome corrupt disk etc.

What I have tried: I went to the tech support forum and took care of any malware problems AND I pressed F2 to run all the test and everything passed, hardware etc.

How could this be fixed?

Thanks so kindly!

Queenz Gurl
 

Answer:Can't system restore, can't view system info, can't enter safe mode

Hello there,
Download and install Advanced SystemCare 5 from IObit/MajorGeeks (free version), (sorry I can't provide any links, I'm on a cell phone) and run a Deep Care.
Otherwise, just contact the dealer who sold it to you, and tell them about the software counterfeit notif first. There are ways to circumvent this, but I unfortunately can't help you that way. Ask for a replacement, or a refund. Copy all your personal data to a USB Drive or any other storage device, wipe/shred your files from the laptop if you return it. You get the idea.
Here's what else you can do:
Right-click on C: Drive>Properties>Tools>Check Now in the Error Checking field.
Do the same for all drives.
I'll check Google for problems similar to yours. And their solutions. Meanwhile you do the same.
Good luck.
 

1 more replies
Relevance 77.9%

Hello I have Windows 7 starter on my HP Mini Laptop

I'm just wondering is there something wrong with my Windows 7 or could it be a virus?

I cannot:
enter safe mode
system restore back to factory settings
view system information

I attached how my pc looks when I click on things like firewall, system restore, system information etc.

Also, I often see corrupt disk notices and there was a notification on my desktop that said my WIndows version was unlicensed or something like that.

My Windows come up and I can get on the Internet with no problem, but the first thing that made me realize something was wrong was when I kept getting corrupt disk messages. Chrome corrupt disk etc.

What I have tried: was running AVG scan, nothing found AND pressing F2 and running all the test and everything passed, hardware etc.

Could this be a virus or a windows 7 software problem.

Answer:Can't See System Information or System Restore, Can't Enter Safe Mode

Hi please follow the instructions here NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum then make a new thread here Virus/Trojan/Spyware Help - Tech Support Forum
post all the info you can gather and mention anything you could not in that thread not here

2 more replies
Relevance 77.9%

I have had windows 7 for about 3 months. No problems thus far.

Today was a different story.

So today I was watching some inappropriate videos on the internet when someone walked in the door. I quickly tried to exit the internet browser firefox but it wasnt exiting for some weird reason. So I quickly then turn off the monitor, and hold the shutdown button on my PC for 10 seconds to get it to turn off.

When I turn it back on, everything starts up fine, but as I start clicking and doing things, the computer becomes increasingly less and less responsive, to the point where it does NOTHING.

Its really quite weird. I click my start button works fine once or twice but then it starts lagging terribly.

I turned the computer off again, but I cant shut it down normally, it wont make it that far, and it just sits at a black screen with a mouse when I try to do so.

I can start my PC in safe mode fine, its working great in safe mode. So how should I go about fixing my problem? What methods would you suggest.

Should I do system restore? I couldnt get it to work because it said it was turned off and I needed to turn it on, so even then I dont know if I have any restore points. It wouldnt let me turn it on in safe mode, the guide on the internet had some missing bridges in safe mode.

Thanks for any help

Answer:System Restore In Safe Mode :S ?

Once you turn safemode of you got no restore points...

It seems like you've damaged your hard drive. I've always heard about the "shock" of just turning of your PC the hard way and how it affects a currently working hard drive.

Of course I've never experienced it after many power offs like that and worse.... So.. This is all suspicion
[email protected] inappropriate videos

9 more replies
Relevance 77.9%

have a new virus in my computer that deleted one of my files in WINDOWS\system32 folder, and now when I run my pc, I get an error saying that a file is missing from WINDOWS\system32 , I want to run system recovery but it won't let me. I tried pressing almost all the F#, so I decided to run safe mode and do a system recovery from inside my windows xp, but my safe mode doesn't work ether. For safe mode I tried F8, and F5.

So the only option i do have (that I know of) is pressing esc, which takes me into boot info, and F1, which takes me into setup. BOTH are useless.
BTW: Windows dosen't run...
 

Answer:Can't Run Safe Mode Or System Restore!!!

6 more replies
Relevance 77.9%

Oh dear - I seem to have messed up my new computer. I downloaded Avast antivirus and the computer has frozen up after the required rebooting.I already had EZ Trust AV on there as a trial copy supplied by Evesham, which I was going to delete after installing Avast. But all I've succeeded in doing is freezing the computer. Windows loads to desktop, but I cant access any programs or the Start window.Can I access System Restore by booting into Safe Mode?

Answer:Can I do a system restore from Safe Mode ?

Your best bet is to restart and keep tapping the F8 key just before the Windows screen appears and select Command Prompt.At the > prompt typeC:\windows\system32\restore\rstrui.exeand press the Enter key.

6 more replies
Relevance 77.9%

How do you System Restore in safe mode for Windows XP Home?Been trying in Control Panel but I can't get to the Category View.If theres like a shortcut or another way to use System Restore in Safe Mode, please let me know.Thanks.

Answer:System Restore in Safe mode

Try giving this a read...http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/app_system_restore_hss_safemode.mspx?mfr=true

10 more replies
Relevance 77.9%

these are not working.how do i get them working?

More replies
Relevance 77.9%

Hello everyone,


I had this issue with the Windows 7 RTM (the first time I noticed it) and I still have it after a clean install with an integrated Windows 7 SP 1 and I'm wondering if anyone else has it also, though I'm aware few use system restore, I just 'play' with it for fun myself.

When I do a SR they always complete successfully but after logon I get all black screens with a moveable curser and nothing will correct that.

It took me trial and error to figure out that booting to safe mode after the black-screens I get a chance to accept this dialog box and after that, booting back to 'regular' Windows all is well.

Has anyone seen or heard of this behavior before?

Thanks.
click to enlarge

Answer:System Restore / Safe Mode

Ted, I have heard of it before; but I have not experienced it - and I do use System Restore (as well as imaging). Thanks for the snip.

5 more replies
Relevance 77.9%

Help.My son's laptop has malfunctioned. All sorts of errors. He's away from home at the moment and I want to talk him through a restore in safe mode. he cannot access 'restore' in normal mode. How is it done?He's running Vista HP.

Answer:how to system restore in safe mode

To get into the Windows 2000 / XP Safe mode, as the computer is booting press and hold your "F8 Key" which should bring up the "Windows Advanced Options Menu" Use your arrow keys to move to "Safe Mode" and press your Enter key.Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the "F8 key", tap the "F8 key" continuously until you get the startup menu.In safe mode1. Click on the Start button to open your Start Menu. The Start button looks like this: Vista Start Button2. When the Start Menu opens click on the All Programs menu option.3. Click once on the Accessories Start Menu group.4. Click once on the System Tools Start Menu group.5. Click once on the System Restore icon. After you click on the icon, if a User Account Control window opens you should click on the Continue button.6. You will now be at the System Restore screen. From this screen you can specify the restore point that you would like to restore.By default, Vista will already have selected the Recommended restore option. This restore point is one was made after a new program, driver, or update was installed. If you would like to use this restore point, you can click on the Next button to start the restore process. On the other hand, if there is a more recent/ later restore point that you would like to restore you should select Choose a different restore point and press the Next button. This will bring yo... Read more

5 more replies
Relevance 77.9%

Running XP, SP3. Have run avast antivirus in both regular and doot scan with no results. Tried to run MalwareBytes but it hangs when trying to update definitions.
 
When I reboot and select Safe Mode it hangs while loading files.
 
Can't find files like Syetem Restore or msconfig.
 
Ran Unhide with following results:
 
Unhide by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Unhide.exe can be found at this link:
  http://www.bleepingcomputer.com/forums/topic405109.html
Program started at: 11/23/2013 02:45:10 PM
Windows Version: Windows XP
Please be patient while your files are made visible again.
Processing the A:\ drive
Finished processing the A:\ drive. 0 files processed.
Processing the C:\ drive
Finished processing the C:\ drive. 186756 files processed.
Processing the E:\ drive
Finished processing the E:\ drive. 1234 files processed.
The C:\DOCUME~1\Owner\LOCALS~1\Temp\smtmp\ folder does not exist!!
Unhide cannot restore your missing shortcuts!!
Please see this topic in order to learn how to restore default
Start Menu shortcuts: http://www.bleepingcomputer.com/forums/topic405109.html
Searching for Windows Registry changes made by FakeHDD rogues.
 - Checking HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
 - Checking HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
 - Checking HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\poli... Read more

Answer:Can't get into Safe Mode or System Restore

First of all, welcome to BC.
 
Second, due to the fact that Malwarebytes will not update or run properly and you cannot access system restore, your computer may be infected. I suggest you post this problem in the 'Am I infected' section on BC. Just be patient - the people there are busy. Don't do anything else to your computer until you get a reply from them, and if you don't understand something you are asked to do, post back for clarification.
 
Chris Cosgrove

2 more replies
Relevance 77.9%

I've tried installing new Nvidia drivers for a new card, and failed, so I went down the route of uninstalling all mention of old Nvidia drivers (drive cleaner) and installing the new card and drivers from scratch (from cd). It rebooted OK, but in VGA mode I guess (low quality graphics). So after a few attempts I've given up and I want to restore back to where I was. Only if I try last good config, with the old card in then I get a blank screen (as it maybe thinks the last good config was when it rebooted OK, but after I'd removed the drivers). With no card at all (i.e trying the onboard graphics, still blank) It may wellhave restored, only I don't have a desktop! I've now tried getting into safe mode to restore from there, but it freezes.Its XPsp2.What can I try next.

Answer:can't get into safe mode to system restore

If it's freezing in safe mode with minimal drivers, very fundamental Windows problem or something wrong with hardware.Windows repair? click hereIf you have access to another PC with broadband and a cdrw, get yourself a copy of slax or dsl, burn to CD, boot with it - if you get a usable display and you can change resolution OK, the problem is windows.slax click here (only need the 110mb popcorn edition for this purpose)dsl click here - you want dsl-2.3.iso click herei recall you saying your old card worked fine in previous threads, repair would be the first option

10 more replies
Relevance 77.49%

As the title says.
After system 'Repair' safe mode works 'BLACK' screen at normal reboot.

Win XP media edition sp 2 dell dimension e520

Could not boot up today "Windows\system32\config\system" file corrupted or missing.

Went for System "repair" --only problem I noticed was Dell restoration disc doesn't have SP2 -- Repair seemed to go ok, but at the end, the reboot got as far as the Windows Splash screen and then went Black-- no curser or mouse either -- nothing.

Several reboots --same thing.

Reboot to safe mode and --Voila -- I'm in --Took 30-40 seconds to get past the Black screen but I'm in.
Next reboot -was safe mode with Networking and here I am

All data and settings intact.

Yea !!

several mre tries to reboot normally result in a 'Black' screen.
Thought it may be video drivers but search for updated ones found nothing.
Is it possible that the 'Repair' took me back a step and the video drivers are to advanced for the system now -- so a roll back may work??


Am able to back up everything --
A reformat and fresh install not out of the question -- just hate to spend the time setting everything up again. Would very much rather repair what I have if possible.


Home all night and will be playing around with this -- all idea's greatly appreciated.

Bob

Answer:after system 'Repair' safe mode works 'BLACK' screen at normal reboot

Hi Zappafrank,

Since you are able to boot your computer into safe mode, back up your files ASAP just in case something else happens which can cause your files to be in-accessible. Boot the computer into the recovery console and try to fix the master boot record.

Hope everything works out well for you.

3 more replies
Relevance 77.08%

My computer boots with no icons or start menu. I do a system restore my desktop comes back. When I shut down and restart the same problem appear ( no desktop menu). The menu appears in safe mode. I have tried adware and malware bytes. The problem keeps occurring with no desktop and slow startup.
Please help! I have enclosed the following txt files HijackThis log., dds.txt file, attach.txt file and the ark.txt file. Please help!
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:33:42 PM, on 3/5/2014
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v11.0 (11.00.9600.16428)
Boot mode: Safe mode with network support
Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware2\mbam.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Users\Marie\Desktop\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Softwa... Read more

Answer:System only boots up in safe mode or system restore!

16 more replies
Relevance 77.08%

i recently got a trojan virus and am in the process of deleting it from my machine and without going through to much detail, i need to know if you can disable system restore while in safe mode? i cant figure out where to do this at. when safe mode is off, i can do it fine.

help?

Answer:diable system restore in safe mode

Welcome to the VistaForums! crankbait09

Trojan or virus you mean since these are two different things. Trojans are slipped onto your system even going unnoticed at times for either downloading other bugs or collecting personal data. Viruses on the other hand disrupt functionality even locking you out of the desktop depending on type.

For clearing out all present restore points all you need to do even when starting up normally is simply turn off the system restore feature usually followed by a full restart. All present points are immediately wiped off of system and no longer available. Once the system is free of any bugs you then turn it back on to start seeing new ones created without risk of any reinfection by virus or other malwares.

In the meantime if you presently lack any good protection which appears to be the case I can point you to one software recently found quite a bit more effective which includes a firewall as well as malware removal. VIPRE Antivirus - The Best Antivirus Protection - Sunbelt Software

You can download the 30day trial of the VIPRE Premium which includes the firewall found effective at blocking the types of sites that place malwares by blocking view of sites entirely! VIPRE Antivirus Software Trial - Download a Free Trial of VIPRE Here

Unlike older softwares like Norton this one is extremely light on system resources. The activation key is sent to you directly for the 30day when you provide a working email address. Once that is entered it w... Read more

2 more replies
Relevance 77.08%

Running Windows XP Pro.

My Norton found a virus today, the removal instructions told me to shut off the system restore to start in the SAFE mode and run the anti virus program which I did.

How do I enable the system restore so I can start Windows normally? When I try it in Safe mode it says I can't do it from SAFE mode.

How do I start Windows normally with "system resore" disabled?

Hitting F8 on strat up doesn't work, ir automatically fires up in Safe mode.
Thanks
Will
 

Answer:System restore, stuck in safe mode

13 more replies
Relevance 77.08%

My computer was having a personality disorder so I decided to save all my
files from the hard drive and do a system restore back to the original
factory settings. I don't have the installation disks anymore and would
like to avoid having to order them. When I started the process, the
desktop locked up on me. The keyboard wasn't recognized and I couldn't
mouse to any programs or functions. It didn't even complete it's startup
sequence, and the icons on the right side by the clock never showed up.

So I restarted the computer in safe mode and saved my files. When I tried
to do a system restore from safe mode, I got an error stating that system
restore was disabled and couldn't be enabled in safe mode. I'd have to
restart in normal mode and change the settings. Therein lies the problem:
when I start in normal mode the computer locks up immediately, and
I can't change the settings.

is there any way I can fix this without having to order the cd from Dell?
I can't afford that at all.

Computer is a Dell Dimension DIM2400 desktop with a Pentium 4 2.66 GHz
processor, and 640 MB of RAM. It's running Windows XP Home Edition 2002
with SP3.
 

Answer:Unable to System Restore in Safe Mode

16 more replies
Relevance 77.08%

Safe boot. I'm running XP SP3, Home version. I've tried F8 on boot, and that doesn't work. I've gone into msconfig, and curiously, there is no boot.ini tab. The closest thing it has is an option for "Diagnostic Startup." I'm assuming that's the same thing but want to take no chances. Is it the same thing? Any pitfalls to watch out for?

System restore. Here's the reason that I have to be so careful: I can't get system restore to work, regardless of the date I select. I'm wondering whether I can get system restore to work from safe mode (or is that the only way that it will work?). To be honest, I'm nervous about changing the msconfig to Diagnostic mode without system restore working, because I had a friend who changed his msconfig to Diagnostic and his pc wouldn't stop booting in that mode even when he changed msconfig back. Without system restore, he wouldn't have been able to undo the change in msconfig.

Since I've lived a life of Murphy's Law, I fret. Any advice?

Thanks!
 

Answer:Solved: safe mode and system restore

10 more replies
Relevance 77.08%

How do you enable system restore in xp when safe mode is on?i installed sopcast and my laptop went mad and wouldn't boot, i started in safe mode and removed it, but it wouldnt boot normally, so i tried again in safemode with command prompt and then tried to enable system restore that way, but it said it cant be enabled in safemode........any ideas???

Answer:Enable system restore in xp in safe mode

1st hit using google:How to start the System Restore tool by using the safe mode option with the Command prompt in Windows XP

8 more replies
Relevance 77.08%

I understand that doing it from safe mode is NOT reversible; however I have later restore points than the one I plan on trying so it seems that I would NOT be completely stuck with whatever happens from the restore, right??

Need for restore is:
I had started thread on my situation and only rcvd partial advice, so am going to do Windows created System Restore. I have been setting up new Desktop Win 7 pro 64 bit, and had attempted to redirect APPDATA subfolders to a different internal drive. This redirect was only partially successful; in using Windows built-in button to restore locations to default several thousand APPDATA files were deleted. The computer runs and I can use Internet. I have recovered most of the files with RECUVA software, however it seems that trying a restore point is my best option - my only question is whether it is preferable to do the restore in Safe Mode.

Thanks

Answer:Are there disadvantages to doing System Restore in safe mode?

This tutorial should be helpful by Brink.

Safe Mode






Quote:
warning Warning
If you do a System Restore when the computer is in safe mode, you cannot undo the restore operation. However, you can run System Restore again and choose a different restore point if one exists.

2 more replies
Relevance 77.08%

I have windows vista and have obviously gotten some nasty virus (possibly Brontok? or something I'm not sure but it could not be deleted)and so I was hoping to side step the problem with system restore since my anti-virus software (The Shield Deluxe 2009 that I just installed a week ago) could not pick anything up and there was definately something wrong. I can't use most programs, especially internet browsers while being flooded with constant popups saying how one thing after another has stopped working. However, system restore would not even come up in normal windows mode so naturally I go to safe mode and there I do get it to come up and run as I choose a date even before I installed the Shield Deluxe (thinking it could possibly be at least part of the problem) but once it runs and restarts in normal mode it used to say that that system restore has failed and none of my files or settings have been changed while the barrage of program-has-stopped-working-popups begins anew. So, I have tried running system restore (in safe mode) and restarting in safe mode in hopes that that might allow it to finish properly and then just restart in normal mode. This also has proved fruitless. The message says "System Restore did not complete sucessfully ... system files and setting were not changed. Details: An unspecified error has occured during system restore." From pouring through forums for help, many have suggested using the windows reboot disc or something similar and performing s... Read more

Answer:System Restore error even in safe mode

Download and update click here then run it in safe modeAfter that run a system file scan Open the command Prompt using Right Click, and select "Run as administarator" at the C: prompt type sfc /scannow and hit Enter.

10 more replies
Relevance 77.08%

Help needed. Hi, i started pc and got a blank desktop, just wallpaper, no icons or taskbar. Booted to safe mode, icons and taskbar appear. Tried replacing explorer.exe, as directed from google search, that responds with "no rights...something, something" (can't remember rest). Ran mbam in safe mode and I removed a trojan named "explorer...something, something (can't remember rest)." Normal reboot and still nothing. Did a system restore in safe mode, now no icons, taskbar or wallpaper, just a black screen with mouse. no ctrl/alt/delete. Booted to safe mode and thats blank now too. List of events as best as I remember, please help.

Answer:no desktop in safe mode after system restore

It sounds like you got a trojan that hid all of your stuff.. you'd be amazed how often this happens. If your getting all this stuff in safe mode, I hate to say it, but you might as well reformat and start over. If you want to grab data that is not infected off your hard drive, you can take it to someone that knows how to slave a hard drive and grab the data that way. But my best advice for you from this point is to start over. Jonas "Jackal" Learhttp://www.sbccrew.comServing the South Bay Since 1999

5 more replies
Relevance 77.08%

Is there any solution whereby one can turn the system restore on when they are in safe mode? Or through other techniques without logging on to normal mode? My computer can't load into normal mode for it becomes blue screen just right before the logging page when I try to go normal mode.

Answer:Turning system restore on while in safe mode

Here you go...http://support.microsoft.com/kb/304449

8 more replies
Relevance 77.08%

hi, my comp is on one. os xp. my ie wont open media player wont play anything when i try to do a system restore it says system restore is not able to protect your computor restARt then run again. which i have several times.when i try to go safe mode it starts to boot up then freezes. all started when i uninstalled avg so i could install kaspersky. if i go on my comp to go to program files it says Recyclers\5-9-3-94-100006857-100005128-4318.com when i click cdrive or or ext hard drive. tried to do a hjt and it runs a few secs then says This applicationcannot be completed because the other application is busy and goes on to say switch to. but nothing happens. it wont recognise my usb data stick so i cant put anything on to create a log. and when i tried to reinstall avg it started then my pc shut down. im on my daughters laptop so any help will be much appreciated. iv lost my xp disc but have the key. :cry
 

Answer:help. cant system restore or open safe mode

my toolbar as also changed to the old grey looking one.
 

4 more replies
Relevance 77.08%

Computer says system restore services cannot be started in safe modethis is a new one i havent seen this happen before, any clues on what to do

Answer:cant access system restore in safe mode

You can run system restore from a command prompt:Start your computer by selecting Safe Mode with Command Prompt.When the command prompt is displayed, type the following: [systemroot]\system32\restore\rstrui.exe (the system root folder is the folder to which you installed the XP operating system files, usually c:\windows).Press EnterNow you can follow the instructions on the screen to use System RestoreStill, nothing beats imaging software. Everybody should use it

7 more replies
Relevance 77.08%

Since installing Acronis True Image 10 Home, I have not been able to restart in Safe Mode or use System Restore. Also I can't use Acronis to restore (F11 on startup) because I can't use the mouse. Please can someone help?

Answer:system restore and safe mode + Acronis

Whats your OS - Vista/XP?Have you made an Acronis restore disc?David

10 more replies
Relevance 77.08%

Hello Major Geeks Team,

Here is my problem: It started 1.5 months ago. My internet explorer started to redirect to advertisement sites. I checked your forum and tried Malwarebytes and Superantispyware however something prevented them from starting. I tried combofix by changing its name and it worked. Then I ran the other two without changing their names and they worked. Now two days ago my internet browser started to redirect again and I tried the previous operations but they did not work. I searched your forum again and tried uninstalling and reinstalling the programs by changing the setup files' names. And they worked but didnot find anything at all. Meanwhile I tried system restore and safe mode but they did not work. After trying AVG, I could not connect to internet for a while. After a couple of restarts, I was able to connect again. Now my computer looks like working well however I still cannot perform system restore and safe mode. I suspect a rootkit. The log files are attached.

Thank you
 

Answer:Can't run antimalware, can't run system restore, can't run in safe mode

the last log file
 

2 more replies
Relevance 77.08%

For some reason I am only able to restore my computer to an earlier date when I am in Safe Mode. Before discovering that Safe Mode would work I did some troubleshooting. First, I turned System Restore off and then on, but that didn?t help. Second, I did a malware scan, which turned up no problems. Third, I did a scan with HijackThis, but I didn?t find anything that appeared to be a problem. Then I finally tried doing a restore in Safe Mode, and I found that the restore succeeded. I tried again several hours later, in normal mode not safe mode, and the restore failed. I returned to Safe Mode, and tried another restore, which succeeded again.

So the simplest statement of the problem is that System Restore only works in Safe Mode. Any idea why this happens and what I can do to fix it?

Here is some information on my computer:
Dell Dimension 8200
Windows XP Home, SP3
Pentium 4 CPU, 2.26 GHz
1064 MB RDRAM
80 GB master hard drive, 44 GB free, Western Digital WD 800, WD Caviar drive, 7200 rpm, Ultra ATA
Seagate 500 GB slave internal hard drive, 348 GB free, 7200 rpm, PATA/100 interface
Seagate Free Agent Pro 500 GB USB external hard drive, 36 GB free
BenQ DW 1640 DVD/CD read/write drive
NVIDIA GeForce4 MX 420 video card
StarTech combo USB/1394 PCI card

Thanks

rocker11
 

Answer:System restore only works in safe mode

HijackThis Log



rocker11 said:





Third, I did a scan with HijackThis, but I didn?t find anything that appeared to be a problem.Click to expand...

Please post the HijackThis log.
 

7 more replies
Relevance 77.08%

During my usual backup routine of imaging the whole of drive C, my Acronis True Image gave error messages and stated that it could not back up my drive.I went into Safe Mode to try and back up from there but the PC freezes after the drivers are loaded.I went back into normal mode to go to one of my many Restore Points but they'd all disappeared.Any ideas of what the hell has happened, anyone?No viruses or spyware has been found by the various software that I use.

Answer:No Backup, No Safe Mode and No System restore!

Sorry, should have said.Windows XP, Service pack 2

4 more replies
Relevance 77.08%

I have a virus on one of my pc's that presents itself as being anti virus software that has got through the upto date McAfee protection. I've run their "Stinger" program which finds and deletes the virus but when I restart the pc it reappears....hence my need to switch off system restore. The virus stops you doing this in normal mode.

Anyone know how I can disable the system restore on Windows 7 so that I can do this before I run Stinger?

Thanks, Peter

Answer:How do I disable System restore in safe mode?

See if THIS helps.

5 more replies
Relevance 77.08%

First things first...WinXP, SP2, Firefox browser, Thunderbird email client, PeoplePC security pack (antivirus, firewall, etc).I have been infected by some type of worm, malware, or virus, and can't seem to get it totally removed from my system. It started as a W32.generic!.worm (p2p), depending on which antivirus one uses, and embedded itself so that I can't remove it. I have tried all the fixes of online scanning, Stinger, Microsoft removal tools, XSoftSpy, Ad-aware, Spybot Search and Destroy, SpyBlaster, etc. The problem is that my system restore DLL is corrupted, and will not let me access it in any manner. It will also not let me access safe mode, or even use the XP repair function or reinstallation using the original XP cd. Whenever I try to reinstall it keeps asking for my Admin password, but I installed it without a password to begin with??? This is a mess. Might someone offer some suggestions? Following is my HijackThis file..Thankks for your help.Logfile of HijackThis v1.99.1Scan saved at 11:08:34 AM, on 7/3/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Ahead\InCD\InCDsrv.exeC:\WINDOWS&... Read more

Answer:System Restore And Safe Mode Problems

Hi OldVet and Welcome to the Bleeping Computer!Can you tell me the full path to the file thats infected?Please run the F-Secure Online ScannerNote: This Scanner is for Internet Explorer Only!Follow the Instruction on the F-Secure page for proper installation.Accept the License Agreement.Once the ActiveX installs,Click Full System ScanOnce the download completes,the scan will begin automatically.The scan will take some time to finish,so please be patient.When the scan completes, click the Automatic cleaning (recommended) button.Click the Show Report button and Copy&Paste the entire report in your next reply.

25 more replies
Relevance 77.08%

WinxpPro.
My friends mouse is frozen on screen, he has changed the mouse (usb)
without succcess.
He can startup and get into safe mode.
How can he use the keyboard to System Restore.
Could someone advice all of the correct keys please?
Thanks

Answer:System restore using keyboard in Safe Mode

1:Open the Start Menu by pressing the "Windows" key on your keyboard or by pressing the "Ctrl" and "Esc" keys together.
2:Type "system restore" into the search bar. Windows automatically selects the search bar when you open the Start Menu.
3:Press the "Enter" key to open the System Restore application.
4:Navigate the System Restore program by using the "Tab" key to move between buttons and the "Space" or "Enter" key to press buttons.

7 more replies
Relevance 77.08%

Hello, below are the requested scan logs. I tried multiple antivirus and anitspyware malware programs and they do find things but keep finding things with each safe reboot. I did system restore and had a long list to choose from but clicked the next to most recent system restore point since I knew it was working fine at that time (two months ago) now system restore will not show any dates before that one. normal boot up gives me all of 2 seconds before it will do a freeze with usually a monocolor screen, then an automatic reset. unable to get rkill running in time. (it has been this way before and after system restore) please help, you time and help is greatly appreciated.
--------------------
DDS (Ver_2012-11-07.01) - NTFS_x86 NETWORK
Internet Explorer: 9.0.8112.16421
Run by DC at 9:41:00 on 2012-11-12
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.1917.1091 [GMT -6:00]
.
AV: AVG Anti-Virus Free *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\windows\Explorer.EXE
C:\windows\system32\ctfmon.exe
C:\Users\DC\Desktop\bleepingcomputer\jogfpqoe.ex... Read more

Answer:Stuck in Safe Mode even after system restore

Rouge Killer in safe mode keeps finding things, like this: Software\Microsoft\Windows\CurrentVersion\RunOnce
cmd.exe/C start/D "C:\DC\appData\Local\Temp" /B BC85A1E0-49B9-4449-8D4C-532348AC41ED.exe -activeimages -postboot

9 more replies
Relevance 77.08%

Hi

My laptop has been acting very strange since last night. When I turned it on this morning, it took about 10 minutes to fully load (it took a while to pass the Windows logo). Since it took so long, I tried to use system restore but all my system restore points had been deleted (even though I updated my Microsoft Security Essentials before bed and I saw it create a new restore point). Also, I can't seem to get into "safe mode." I tried but while windows is loading the files, it stops at "Loaded: \windows\system32\Drivers\AtiPcie64.sys" and then the screen turns black (besides the mouse pointer). I tried running Microsoft Security Essential but that crashes (only when I try to run a Full Scan).

I tried running HiJackThis to post a log but I get the following message, "For some reason your system denied write access to the Hosts file. If any hijacked domains are in this file, HijackThis may NOT be able to fix this."

Here are my system specs followed by the DDS

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II N660 Dual-Core Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 2
RAM: 3834 Mb
Graphics Card: ATI Mobility Radeon HD 4250, 256 Mb
Hard Drives: C: Total - 289782 MB, Free - 187889 MB;
Motherboard: Acer, JE51_DN
Antivirus: Microsoft Security Essentials, Updated and Enabled
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet... Read more

Answer:System Restore Problems and Can't get into Safe Mode

Bump?
 

3 more replies
Relevance 77.08%

I'm currently using a windows 7 computer and am having trouble accessing system restore. As I start up the computer normally, I make it past the login screen to the main screen, and it freezes after a few seconds each time. Going on safe mode instead, I went to system restore only to find that is was turned off as well my network connections. If anyone here can let me know how to turn it back on, it'd be much appreciated.

Answer:Can I turn system restore on, on safe mode?

Hello and welcome C pull up safe mode and run a scannow for for starters -

Start > type in cmd > right click on Run as admin >OK > type in the black and white screen sfc /scannow and hit Enter and yes that is a space between sfc and /scannow and see what comes up with the scan.

2 more replies
Relevance 76.67%

This morning, after resetting my PC, I encountered the blue ': (' error screen. After trying to restore to a previous instance of the PC (there were two dates to choose from), the restore failed and the two dates are no longer available.

I am unable to reset, restore, start in safe mode, etc.

What should I do?
 

More replies
Relevance 76.26%

I recently used Norton Internet Security to try to remove a virus but it came up clean and I was shown to try and use Norton Power Eraser which I did and it found a lot of different malware which I proceeded to remove through the eraser program and it asked me to restart which I did. But after attempting a restart my computer will not boot and I cannot get it to start in any safe mode option or get to an earlier time through system restore ( I get errors 0x800700b7 or 0x8000fffff). I don't have a Windows 7 CD either to completely reinstall it either. Any help would be much appreciated, thank you!!

Answer:Cannot reboot, start saftemode, or system restore

Sony VAIO model: PCG-7192L

18 more replies
Relevance 76.26%

Hello, I am a new member and this is my very first post,  I read in a post of Flex011 (09 May 2012) that Farbar helped him very good.
I have exactly the same problem here;
Windows 7 x64, no Windows CD available, attempting a restart my computer will not boot and I cannot get it to start in any safe mode option or get to an earlier time through system restore ( I get errors 0x800700b7)
So I downloaded FRST64.exe, put it on a USB stick and run it via the Windows 7 64-bit repair CD and the log FRST.txt from the farbar recovery scan is in the attachment.
 
Can you please help me with a Fixlist.txt solution so that I can use this to resolve the problem?
 
Thanks in advance.
 

Answer:Cannot reboot, start saftemode, or system restore

Hi there,my name is Marius and I will be assisting you with your Malware related problems.Before we move on, please read the following points carefully.First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.Perform everything in the correct order. Sometimes one step requires the previous one.If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.   Stop using cracked/illegal software - this the best option to get infected!  Fix with FRST (Recovery Environment) Open notepad (Start =>All Programs => Accessories => Notepad).Please copy the entire contents of the code box below.(To do this highlight ... Read more

72 more replies
Relevance 76.26%

Hello I am a new member and this is my very first post. I read how another member got helped with a very similar issue. Like this other member I downloaded Norton Power Eraser to remove posssible malware. After running it I was asked to restart my pc and I did, but after that I'm unable to boot and I cannot get it to start in any safe mode option or get to an earlier time through system restore. I then downloaded Farbar Recovery System Toolx64 followed same instructions given to previous member. I am attaching my farbar recovery scan. Thank you in advanced for helping.

Scan result of Farbar Recovery Scan Tool Version: 08-05-2012
Ran by SYSTEM at 09-05-2012 02:04:07
Running from G:\
Windows 7 Home Premium (X64) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [11444840 2010-09-21] (Realtek Semiconductor)
HKLM\...\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe [1890088 2009-12-10] (Synaptics Incorporated)
HKLM\...\Run: [PLFSetI] C:\Windows\PLFSetI.exe [206208 2010-06-09] ()
HKLM\...\Run: [Acer ePower Management] C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe [861216 2010-06-11] (Acer Incorporated)
HKLM-x32\...\Run: [BackupManagerTray] "C:\Program File... Read more

Answer:I too Cannot reboot, start safemode, or system restore

Hi fles0011,Please copy and paste the logs instead of attaching them unless otherwise requested. I have opened the attached log.Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt
start
HKU\nolberto\...\Run: [lpc] rundll32.exe "er. como quiera ill stillbe able to see and meet with people in highschool. and pos since i have your number ill be able to reach you and let you knkow of upcoing stuff we might have to doso far i have maya, myself, you, jacky, and elizabeth ", RegisterDll [x]
HKU\nolberto\...\Run: [LHWmcRqHquM.exe] C:\ProgramData\LHWmcRqHquM.exe [x]
HKLM\...\RunOnce: [*Restore] C:\Windows\system32\rstrui.exe /RUNONCE [296960 2009-07-13] (Microsoft Corporation)
SubSystems: [Windows] ATTENTION! ====> ZeroAccess
cmd: del /a/f/q C:\Windows\Tasks\At*.job
TDL4: custom:26000022 <===== ATTENTION!
cmd: bootrec /FixMbr
end
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating systemNow please enter System Recovery Options and select Command Prompt.Run FRST and p... Read more

5 more replies
Relevance 76.26%

My PC is a HP computer with Vista (home).

I've had several problems recently:
Slow loading.
Slow loading of programs.
I try to open certain .exe but it never opens them and Windows Explorer just hangs even though a few days before it opened them fine.
I've attempted system restore however it complains disk corrupted and needs disk check, but the disk check cannot be run when the computer is busy or something so it asks if I want to do it next time I boot up PC. I click yes, but no matter how many times I boot up the PC it never does it! So it's a vicious circle going nowhere not allowing me to System Restore.
I was going to try SR in safe mode, but when I try to boot safe mode a long list of files loads and it says on the bottom "Please Wait" and it never ends up going into safe mode, just hangs.
So I'm at a lost what to do?

If someone could tell me how to find out the exact computer model number and vista type I could then post them. Any other information I need to provide? I read the sticky thread but it was a bit daunting O_O

Answer:Can't System Restore, Boot In Safe Mode, etc. Vista PC.

Hi and welcome to TSF please try check disk from the command line second option here
http://maximumpcguides.com/windows-v...windows-vista/ and use the /f or /r command also try running sfc /scannow http://www.vistax64.com/tutorials/66...c-command.html if you have a latop the model number will either be on the palm rest the bezel on your screen or the underside,if it is a tower there will be a sticker either on the front or the rear of the machine,your other info you can get by going to control panel, system

5 more replies
Relevance 76.26%

I apologize ahead of time if this is in the wrong part of the forum. I recently got a computer from a friend of mine and was aware that there were already issues with it. The OS is Win7 Home Premium x64. Previous to my current problem in order for the computer to start up properly I had to press F8 after the asus logo dissapeared and then select "Disable driver signature enforcement". Earlier today I was trying to update the video card drivers (I should have known better) when at about 25% got the blue screen of death. Now when the computer is started normally it blue screens. When I try to use Startup Repair to restore it to a previous version it tells me that it was unable to and I cant start into safe mode because it gets stuck on atipcie.sys. From what i've been reading it could be a hardware issue but before I replace anything I want to know if at this point i should try to factory reset. unfortunately I dont have the discs so I'll have to see if my friend has those or find them somewhere. Any and all help is greatly appreciated.

Answer:system restore not working and safe mode gets stuck.

Hi and Welcome to TSF!

Can you ask your friend for the Windows 7 CDs? You may need them to fix this issue.

3 more replies
Relevance 76.26%

Hello, can anyone please help me with this...can't turn on my system restore and computer won't boot into safe mode.
Whenever i try to get the "System Restore Service" service to start, it gives me the folowing message...(The System Restore Service service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service.)
When i click on Start/Control Panel/System/System Restore, it's all grey and ther's a check on Turn off System Restore (disabled by Group Policy).
I also can't boot into Safe Mode...all i get is a blue screen telling me that (Windows has been turned off not to damage this computer).
I've ran Spyware Search and Destroy, Ad-Aware 2008, Bitdefender Antivirus and Tune Up Utilities 2008, all with with no results.
I'm running Windows Xp Home (5.1.2600) Service Pack 3 on AMD Athlon 64 Processor 3000+ 1800 MHz 2,048 MB Ram.
I also ran Hijack This...please let me know if I should post it.
Thank you in advance, will be very grateful for any help.

Answer:Can't boot into safe mode and system restore not working

Try to do a Windows Repair, to do so :
1. Put your cd in the Drive and Boot on it.
2. At the first prompt, press Enter like you would do to install windows.
Windows will now search for previous versions,
When found, press the "r" key on at this screen and windows will start and do a repair,
This will NOT format your drive or erase any files or program installed.
See if that works, it should actually.

1 more replies
Relevance 76.26%

Hi,

I am running XP Home edition. I am pretty sure that I have been nailed with some type of malware. Normally I would boot up my computer and then have the option of selecting users. Now when I boot up I get a Windows log in screen and no matter what I enter (all users on the computer and Administrator) the system does not allow me to reach my desktop.

I attempted to restart the computer in Safe mode but I encounter the same Windows login screen - again with no luck. I am trying to get to my desktop so that I can run System Restore.

Any ideas on how to get my desktop icons to appear or to bypass the login screen to get System Restore to run???

Thanks.

RS

Answer:Trouble with System Restore - cannot get to desktop in Safe Mode

Safe mode would probably be your best bet, but what do you mean with the login screen? Does it disappear? Can you access your taskmanager by pressing CTRL+ALT+DEL?

3 more replies
Relevance 76.26%

I am having some serious issues with laptop.  I am running windows 8.1.  Three days ago it was working perfectly.  Started up fine, ran fine, no problems.  Two days ago, I suddenly got an error on startup saying my computer needed to be repaired.  I did a refresh.  Afterwards, it started up okay, but some of the basic windows functions were not working correctly.  The start menu did not work, and the icons for the start menu, pc app store, and some others were the white paper icon.  Also, many of the apps would not work. I thought I could just update to windows 10 and solve everything, but I had to leave for work and shut my computer down.  Upon startup the next day, the same startup screen showed that my computer needed to be repaired, so I tried refreshing again, but this time, it failed.  It did not indicate why it failed.  Then I tried doing a system restore to the previous day, and that also failed.  I have quite a few documents on there I do not want to lose, so Im holding off on trying the factory reset. and now im stuck in this startup loop.   TL;DR Im stuck in a startup loop and none of the normal troubleshooting methods are helping.  Any suggestions?  

Answer:y50 cant do system restore, refresh, or boot in safe mode

Here are some pictures of the various errors: Message I get on startup: http://tinypic.com/r/30kce3s/8Troubleshooting Screen after boot fails: http://tinypic.com/r/28mny3b/8Refresh failure: http://tinypic.com/r/2rpfzmd/8System Restore failure: http://tinypic.com/r/2ebtxg1/8  Any help will be very much appreciated thanks!

7 more replies
Relevance 76.26%

Running XP, SP3. Have run avast antivirus in both regular and doot scan with no results. Tried to run MalwareBytes but it hangs when trying to update definitions.
 
When I reboot and select Safe Mode it hangs while loading files.
 
Can't find files like Syetem Restore or msconfig.
 
Ran Unhide with following results:
 
Unhide by Lawrence Abrams (Grinler)http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Unhide.exe can be found at this link:
  http://www.bleepingcomputer.com/forums/topic405109.html
Program started at: 11/23/2013 02:45:10 PM
Windows Version: Windows XP
Please be patient while your files are made visible again.
Processing the A:\ drive
Finished processing the A:\ drive. 0 files processed.
Processing the C:\ drive
Finished processing the C:\ drive. 186756 files processed.
Processing the E:\ drive
Finished processing the E:\ drive. 1234 files processed.
The C:\DOCUME~1\Owner\LOCALS~1\Temp\smtmp\ folder does not exist!!
Unhide cannot restore your missing shortcuts!!
Please see this topic in order to learn how to restore default
Start Menu shortcuts: http://www.bleepingcomputer.com/forums/topic405109.html
Searching for Windows Registry changes made by FakeHDD rogues.
 - Checking HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
 - Checking HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
 - Checking HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\polic... Read more

Answer:Can't get to Safe Mode, System Restore msconfig or Malwarebytes

Hello John, please try this, it will create a shortcut to your system restore.
 
Right-click the desktop
Choose New-Shortcut
For the location of the item, enter:%SYSTEMROOT%\System32\restore\rstrui.exe
Click “Next”
Enter a name for the shortcut
Click “Finish” 
After that try to restore your PC. I hope this will help. Give us updates.

5 more replies
Relevance 76.26%

XP System Restore, Logoff, & Safe Mode Problems
I originally posted this in the Windows XP forum.
I have an old HP Pavillion that in the past six months has started to manifest several problems. The 3 major problems are:

Account logoff is very slow, Safe Mode does not work, and System Restore does not work.

Logoff very slow - This used to take about 15-20 seconds. Now it's taking about 150. It moves quickly enough to the screen that

says "Saving User Settings" and then sits there for about 75 seconds. Then the next screen, the one that lists the user accounts

and the shut down line, takes about another 45 seconds before it reads any input from the mouse or keyboard. This just started

after an MS update the weekend before last (8/16/2010)

When I try rebooting in Safe Mode, or in Safe Mode with Command Line, I get a message box saying:
"Video Mode not Supported". From the way the border is shaped I suspect this message originates in my monitor, but why is

beyond me. Sometimes when the system is shutting down I get a windows message box entitled "SVCNTAUX app error" giving

an error code and address inside the box. This SVCNTAUX error has been happening more often the past 10 days.
I don't know if this is related but sometimes when I start Yahoo Mail it says video mode not supported 1280 x 1024 even tho

that's what I'm running. I say use anyway & it works fine.
Another thing that I don't know is relate... Read more

Answer:XP System Restore, Logoff, & Safe Mode Problems

6 more replies
Relevance 76.26%

XP home edition, compaq presario S1520AN, AVG antiviral, zonealarm; nor will any system restores work including new ones. Computer is working okay otherwise. message edited by Bolomark

Answer:Windows XP Safe Mode & System Restore will not work

I'm not sure what you mean when you say the restores don't work. Do you go through the restore process but it fails or are you unable to start the restore? Any error messages? Are you on an account with administrator priveleges?Have you tried running it from command prompt:http://support.microsoft.com/kb/304449message edited by DAVEINCAPS

7 more replies
Relevance 76.26%

I have a dell inspiron, Win 7 x64 laptop.

I recently downloaded the program: 'iiusage 2.3' a tool to help analyse internet usage and quota. Immediately when it installed, the computer bluescreened. Whenever it loads, it bluescreens after the mainscreen and immediately goes to start-up restore. Can not enter safe mode.

Start-up repair can not fix the problem and gives the following problem details
problem event name: startupRepairOffline
Problem signature 1 - 6.1.7600.16385
Problem signature 2 - 6.1.7600.16385
Problem signature 3 - unknown
Problem signature 4 - 21200462
Problem signature 5 - AutoFailover
Problem signature 6 - 21
Problem signature 7 - 0x109
OS version - 6.1.7600.2.0.0.256.1
Locale ID - 1033


I have tried to system restore to a point a few weeks before this happened and this does not fix it and it loads and goes straight to startup repair.

Windows Memory diagnostic does not find anything.


do i have to restore to factory settings (not desired - as i will lose all programs + files) or is there a way to fix this?

Also:
Startup Repair diagnosis and repair log

Number of repair attempts: 22
Session details
system disk = \device\harddisk0
windows directory = C=\Windows
AutoChk Run = 0
Number of root causes = 1

Test performed
Name: check for updates
result: completed successfully. Error code = 0x0
Time taken = 0 ms

Test
System disk test
Result: Completed successfully. Error cod... Read more

Answer:BSOD, can't access safe mode, won't system restore

If you have another system or have a friend who has a system then slave your hard drive into that system and see if you can access the hard drive and clear that software out. You may need to do a Windows Repair. Do you have your Windows OS disk?
 

3 more replies
Relevance 76.26%

Hi everyone. My computer is causing me trouble. My system restore fails everytime I use it although if I get into safe mode it works fine. I know this is not suppose to be that way. Also when I try to get into safe mode sometimes I have to reboot the computer a couple times because my keyboard fails to operate to put in the password. I went through the read & run me guide and I'm including my scans.
 

Answer:System Restore Fails - Only Works In Safe Mode

Here's the others.
 

31 more replies
Relevance 76.26%

Hi, I have a dell Inspiron with windows vista. I am computer illiterate so that's all I really know about it. I was in safe mode with networking as my computer was acting up. It started acting up in safe mode so I performed a system restore (in safe mode) finished, started up in safe mode, said performed and didn't affect any of my documents, I go to open one and everything's disappeared, no folders and no files. There's still the files I saved from using my computer normally from years ago, but none from what I'd saved last night, or even in the months since saving in safe mode. I'd been using safe mode because the documents I'd saved in that mode did not show up when I boot up normally. I've tried one data recovery program but that just shows me the documents I'd saved from booting normally. Is there any way to get the documents I'd saved in safe mode back?
 

Answer:WPS Documents lost after system restore in safe mode

13 more replies
Relevance 76.26%

Hi All,

I am working on an old Samsung r710 laptop running Vista, which is not booting.

I cannot boot to safe mode using F8.

I have to option to re-image using Samsung restore, but would rather avoid doing this.

I have booted using a Vista CD (SP2), and run Startup Repair which did not resolve the issue.
I have run System restore but this does not compete successfully, have tried three different restore points. The request could not be performed because of an I/O device error 0x8007045D.

Again booting from CD I have used the command prompt to run chkdisk - no errors, and sfc /scannow - which I am in the process of running for the Third time and is finding corrupt files but not repairing all of them.

After sfc has finished for the 3rd time I will try system restore again, try to boot again. After that I'm out of idea.

Is there anything else I can try before just re-imaging the C drive?

Kind Regards,

Sandy.

More replies
Relevance 76.26%

Hello,

A friend of mine gave me her computer saying that she can't logon to Windows. I suspected a virus so I downloaded malwarebytes onto a usb drive in order to run on her laptop. Unfortunately, I have not yet been able to boot Windows in either normal or safe mode. In both boot-up processes the computer hangs just before Windows gets to the welcome screen. The screen is dark but the mouse cursor appears and can be moved, but Windows does not boot past here.

I also tried the 'repair your computer' option from the F8 menu. I tried a system restore with 3 different restore points and none worked. I also tried the startup check option and it said there were no problems with Windows startup. I've also tried the 'last known good configuration option' from the F8 menu but that didn't work either.

Interestingly, when I tried the 'repair your computer' option the administrator account was disabled, but I was able to login under another account with admin privileges.

I'm not sure if the laptop has a virus, but it seems likely. I'm also not sure how to get into safe mode. I've learned a lot from this forum about removing viruses/malware, and I have cleansed many computers from what I have learned, but I'm stuck here. Can anyone help?

I don't know the full specs for the laptop, but these are the base specs I got when I googled it:

HP Pavilion dv2415nr running Vista (service pack unknown)
1.8 GHz AMD Turion64 Dual ... Read more

Answer:Can't boot in safe mode and can't complete a system restore

Why do you suspect a virus?

51 more replies
Relevance 76.26%

Hi there
I've been having a nightmare of a week with my PC after trying to resolve some microstuttering/DPC Latency issues, I will try and list the stages concisely here.

Powered external USB Hub via generic 9v power adaptor to reduce strain on USB ports
Worked fine for the day, then next day after turning on computer all USB ports were non-functioning/fried from over powering perhaps
Installed PCI USB 1.1 card, USB devices worked ok for 1 day
Next day the mouse was not able to move, however it could still click/scroll, same symptoms on another computer, old Microsoft mouse worked fine with both PC's
Bought new PCI USB 2.0 card, worked fine for a day (apart from the non-moving mouse)
Crash/freeze with grey screen (never seen this before on any system)
Unable to boot past black screen just after "Starting Windows" screen
Works in Safe Mode, chkdsk and sfc scan report no issues
System Restore works and I can boot into Windows normally
20 seconds later Device Drivers are installed and the USB devices stop functioning (mouse and keyboard, but PS/2 keyboard still works)
Back to not being able to boot past Starting WIndows screen, only safe mode works...

I am going to try and remove all non-essential drivers, but I cannot seem to find a program that can do that for me, my second plan is to do a "Repair Install" of Windows 7 Ultimate, however I've heard that can make some installed programs unable to run, which I want to avoid as much as possible (I have over 100 programs installe... Read more

Answer:Safe Mode Boot only - System Restore works for 1mn

Us ethe free USB device view to show all usb devices connected to the machine
use it to remove ALL devices and it will clear the registry of all USB driver info
Reboot the PC and plug devices in one at a time and they should be recognised and drivers installed
click here

7 more replies
Relevance 76.26%

System is not restoring from Safe Mode, it attempts goes to the DELL start screen and then right back to Restart/Repair Menus Screen and stays there.
 

Answer:System Restore doesn't work in Safe Mode

13 more replies
Relevance 76.26%

Hey guys. I'd like to thank you in advance for any help you can give me .

Anyway: My friends laptop seems err, buggered.
I don't have any vista installation disks either, but i do have a vista desktop.

On loading the Windows Error recovery comes up and when i select 'launch start up repair' windows loading screen comes up and then after the the screen goes black...the lights are on but nothing comes up.
I then tried selecting 'start windows normally' and it just freezes at the loading screen.
She has a dell inspiron 1525.
So, i tried loading up in safe mode and it stops at crcdisk.sys.
I managed to load 'start up repair' from the safe mode menu and i just keep 'Startup repair cannot repair this computer automatically' and one of the problem signatures are 'Chkdsk'
I also tried system recovery, but again errors.
From system restore though i did find a restore point which suggested this started from a windows update.

I've searched around google for about an hour with little luck.
Any help would be greatly appreciated.
Thankyou

EDIT: the error i get from system restore is: Failed due to unspecified error. Catastrophic failure (0x8000FFFF)
 

Answer:Vista problem - No safe mode, no system restore

First thing you need to do is to verify if there is bad sectors on the harddrive. You want to exclude this before allowing Windows or any other program access to the disk at risk.

ChkDsk is not very a suitable tool for this since it may test file system before checking disk surface and/or try to correct things without checking for bad-sector info or similar first.

So in short: First test the harddrive on a hardware level before doing anything to the file system.

What I'd reccomend for you is to check the S.M.A.R.T information to find out if there is any hardware errors on the drive even before you do a surface-test to find out if there is any bad-sectors or something.

Google boot-cd's like Hirens or Bartpe - these boot-cd's have many harddrive testing tools, just keep in mind what I said about checkin hardware before filesystem!

Hope this helps
 

1 more replies
Relevance 76.26%

My PC has developed a problem where, in order to either boot up or reboot, I have to boot to safe mode and then select a restore point in System Restore. It then doesn't matter which restore point I use, it then boots perfectly. Even using Norton Ghost to return to a point where I had done a fresh install of the OS, with just the main programs that I use installed, the problem exists, though it did not before I created that Ghost backup, and it didn't the first time I used it (this is the second time I have used that backup facility).

I've run the repair options on the Vista cd, which informs me that there is no repair to be done.

For the record, I am running Vista Home Premium x86. I know this seems a bit sketchy in detail at the moment, but if anyone out there can think of a way of identifying and solving the problem, it would be much appreciated.
 

Answer:Vista won't boot without using Safe Mode/System Restore

hi and welcome to TSG once you have logged into windows try running sfc /scnw and chkdsk
http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html
http://maximumpcguides.com/windows-vista/how-to-use-check-disk-in-windows-vista/
 

3 more replies
Relevance 76.26%

I have an old HP Pavillion that in the past six months has started to manifest several problems. The 3 major problems are: Account logoff is very slow, Safe Mode does not work, and System Restore does not work.

Logoff very slow - This used to take about 15-20 seconds. Now it's taking about 90. It moves quickly enough to the screen that says "Saving User Settings" and then sits there for about 1 minute. Then the next screen, the one that lists the user accounts and the shut down line, takes about another 20 seconds before it reads any input from the mouse or keyboard. This just started after an MS update this past weekend

When I try rebooting in Safe Mode, or in Safe Mode with Command Line, I get a message box saying:
"Video Mode not Supported". From the way the border is shaped I suspect this message originates in my monitor, but why is beyond me. Sometimes when the system is shutting down I get a windows message box entitled "SVCNTAUX app error" giving an error code and address inside the box.
I don't know if this is related but sometimes when I start Yahoo Mail it says video mode not supported 1280 x 1024 even tho that's what I'm running. I say use anyway & it works fine.

System Restore won't do a restore. Checkpoint saves seem to work. When I try doing a System Restore the system reboots and the System Restore comes up saying "Your computer cannot be restored to..." and it doesn't matter which re... Read more

Answer:XP System Restore, Logoff, & Safe Mode Problems

6 more replies
Relevance 75.44%

my PC was running incredibly slowly, i discovered in task manager that my disk was running at 100%, being unable to do almost anything normally i decided a system restore would be my best bet. in safe mode it generally runs fine, however i can not search anything in the bottom left search bar, and when i click on settings and then update & security, the tab just freezes, and this doesnt happen if i click on system for example. any ideas on an alternative way to perform a system restore? or another way to solve my disk problem? thanks

Answer:unable to access system restore in safe mode win10

Run cmd as administrator and type in rstrui.exe and press enter on the keypad.
or copy and paste it in.

10 more replies
Relevance 75.44%

Not sure what happened as I was not using the machine.  basically a hijack for fee virus was installed taking over all browsers and blocking virus network updates, etc...
Could not get MB to run, etc...
 
I was finally able to startup in repair mode and from a previous safe mode boot get FRST64 logs for Vista Home Premium.  Also ran malware via chameleon 
 
Addition.TXT file attached.  
FRST.txt is attached.
 
Not sure if these attention notes are part of the issue or not.
 
GroupPolicyUsers\S-1-5-21-2323574943-188284276-975551326-1003\User: Restriction <======= ATTENTION
GroupPolicyUsers\S-1-5-21-2323574943-188284276-975551326-1002\User: Restriction <======= ATTENTION
GroupPolicyUsers\S-1-5-21-2323574943-188284276-975551326-1001\User: Restriction <======= ATTENTION
 
System boots slow in safe + networking mode.  Normal mode boot just causes it to cycle into another reboot again, never getting into a logon screen.  
 
Ideas? 
 
Thanks...

Answer:Virus - did system restore, only boots safe mode with known config (f8)

HelloWelcome to Bleeping Computer.My name is fireman4it and I will be helping you with your Malware problem.Please take note of some guidelines for this fix:Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.If you do not understand any step(s) provided, please do not hesitate to ask before continuing.Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.Finally, please reply using the Post button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.I will be analyzing your log. I will get back to you with instructions.Please do the following in Safemode with networking.Download attached fixlist.txt file and save it to the Desktop.NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on anoth... Read more

2 more replies
Relevance 75.44%

1. Monday - received the thoughtful gift of the Blaster worm.
2. Tuesday - did some research at work, went home, put my computer in safe mode, disabled system restore (which I managed to do in safe mode), deleted the virus from the registry, ran Norton (without the live update)...Ran the blaster worm removal tool, then tried to reboot in normal mode....couldn't reboot because system restore was disabled...could not enable it in safe mode.
3. Wednesday - did more research at work...figured out how to enable system restore in safe mode via the registery. However, when I went home and tried to reboot in normal mode, the system restore window appears but there are no valid restore dates to select. I'm stuck.

Any suggestions?
Thanks -
 

Answer:XP: Stuck in safe mode/no system restore file to select

go to the safe mode boot up screen and try selecting the one that says last known good configuration..
 

1 more replies
Relevance 75.44%

hey, guys...

my setup goes a little like this..
i7 processor
3x2gb ddr3 corsair ram
asus p6x58d-e motherboard
ati radeon 5970 2gpu-2gb video card

just freshly set up by NCIX in vancouver.

so, got the system with windows 7 64 bit freshly installed. installed all my drivers and whatnot... fired up good ol starcraft 2. here are the issues that occured


1. started up starcraft 2, weird black squares filled the entire screen. quickly exited and restarted system.

2. started up starcraft 2 again. everything was going fine for about 15 minutes. then i got the blue screen of death and my computer was making loud clicking noises. shut computer off.

3. everything was working fine until today. computer will not start, freezes on windows loading screen. ran a windows memory test, no errors appeared. cannot restore windows, cannot recover from a cd. (error: cannot copy file to ram)

i am so frustrated... been working on this for hours and hours.

any help or diagnosis of any sort would be really appreciated.

thanks...
 

More replies
Relevance 75.44%

This is a Dell Laptop I purchased in 2012. Unable to access internet accept in safe mode, can't restore to factory setting using Dell datasafe, runs very slow, can't open/run Macafee or Microsoft Defender. At a loss as to what to do.

Any help would be great. 10 years ago I thought I was computer savy but now ask my 13yr-old for help.
 

Answer:unable to access internet (unless in safe mode), can't restore system, ect..

Hello,

They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

17 more replies
Relevance 75.44%

So Windows told me to updated to SP2. I finally decided to go for it, when I did it told me to restart so I did. When it went to bootup it showed the decision to Start normally or run last working configuration and 3 safe modes. I tried all of them than tried safe mode. When I went for it it showed me a bunch of words about loading up files and it froze. I restart and noticed the last 2 files it had to load said I could decide not to load those by pressing Esc, so I did and went in tried to system restore. I notice though there was only one checkpoint and it was todays. I tried it but it didn't help. Also I have done System Restore before and there was more than one checkpoint for it, what happened to all of my other checkpoints?

Please and Thank You

More replies
Relevance 75.44%

My daughters computer is a Windows XP (as is mine) - she first could not go anywhere or click anything without an error window popping up. Each error window was different. She couldn't even get into the screen to choose system restore, recovery would go to the same day or day before only. She finally got into safe mode and started a system restore which froze at 37% at a file that she is sure is the problem. Then it went to black screen. We are sure it's a virus (at least I am) but we can't get into her programs to run anything. Can you help me??? I am computer stupid, so give me kindergarten instructions, please. My Bad, I have just been informed that it did not go to black screen, she just turned it off - now a file is missing or corrupt.
 

Answer:System restore in safe mode stops at 37% then black screen

14 more replies
Relevance 75.44%

Hopefully I am in the right place and apologies if not as I am a newbie to any kind of forum posting.  I have researched my problem here and found similar situations but nothing that quite fits or has helped.  Here is all the information that I have and the events that have led up to the black screen problem.
 
Lenovo S510p Touch Laptop running Windows 8.1 which was installed already on computer.
 
A few weeks ago I upgraded to Windows 10 however it caused some issues with emails, power options, etc. that I didn't have time to figure out so after about 1 week I decided to go back to Windows 8.1 thinking I would wait a few months and try again.
 
Everything seemed to be running fine at that point except that my laptop would still not "wake up" when opening top.  I did install updates to drivers and Windows critical updates after moving back to 8.1 with no obvious issues.  Until...I received an email that my Outlook emails would not work properly in Windows Live in a couple weeks unless I installed a certain update, so of course I installed the update.  After that every email I received was from an "Unknown Sender" even after I allowed them.  Because I couldn't find an easy fix for this I decided to restore my computer back to before this update was installed and that's where everything went wonky.
 
After initializing the system restore, the computer said it was working and it may take awhile.  I got busy and after a coupl... Read more

Answer:Black Screen after System Restore No Safe Mode Windows 8.1

In Windows 8, 8.1, or 10, you have to hold down the shift key while clicking Restart to get to the Troubleshooting and then Advanced Startup options which includes System Restore.
If you are lucky enough to have the power icon on the Welcome screen its not too hard.  If it isn't there, its no fun at all.....
Running a normal system restore (not from the Advanced startup) gives malware the ability to reinfect you during the reboot process.  In the advanced startup, you are running a mini-Windows with none of the usual junk loaded.

0 more replies
Relevance 74.62%

I've got some issues with my desktop PC that have me going I'm assuming its infected with malware, trojans, etc...

Can't access the Internet with either browser IE Explorer or Firefox. I try to boot into Safe Mode but when it starts to do its boot, it then crashes and re-starts the system every time. I can only boot in Windows normal mode (Windows XP). I cannot run either scanner - Spybot S&D or Malwarebytes. When I try, I get the error message,

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item".

I'm logged in as Administrator with all permissions so I don't get how I keep getting that error. Also, I've tried uninstalling and re-installing Malwarebytes. I can then start the program and it puts me at the program start screen, but when I click on "Scan", it begins its scan and then crashes....everytime. Then when I try to restart the program, I get the error message mentioned above. Same thing with Spybot S&D.

Here is the log:

Running from: M:\Win32kDiag.exe

Log file at : C:\Documents and Settings\Don\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...

Found mount point : C:\WINDOWS\$hf_mig$\KB925720\KB925720

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB944338-v2&#... Read more

Answer:System will not start in Safe Mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Relevance 74.62%

I have recently installed windows ultimate x64 on my computer.

i have an asus p6t deluxe v2 mobo, i7-960 cpu and a wd velociraptor hdd. The install went ok, I even managed to restart my computer a few times after but after windows updates installed it won't boot. I tried to boot into safe mode, restore from the installer, and repair, none worked. After startup repair it says: "a patch is preventing the system from starting" and I get a 0x1f error code.
(Preventing windows from downloading any updates didn't work either)
I tried to look the answer up in the forum, but found no real solution.

Answer:win7 won't boot, system repair, restore, safe mode won't work

Hi there Welcome to SevenForums.com,

What do you mean by it wont boot? How far can you get into Windows? Login screen? Desktop then it crashes?

9 more replies
Relevance 74.62%

Win 7 no boot to windows or safe mode Startup cannot repair or System Restore Drive has changed fron C to D
PC was showing black screen 2 options Start windows normally or Launch Start up repair 1 beepthen launches startup repair.checkingsystem, then cannot repair and send info about this problem.
Option to view problem details as follows

problem signature
problem event name startupRepairoffline
Problem signature01 6.1.7600.16385
Problem signature02 6.1.7600.16385
Problem signature03 unknown
Problem signature04 21200948
Problem signature05 AutoFailover
Problem signature06 52
Problem signature07 BadDriver
OS Version 6.1.7600.2.0.0.256.1
LocalID 1033

Click send details stops and Startup repairgives details log as follows

Files that help describe the problem

D:\WINDOWS\STYSTEM32\Logfiles\Srt\Srttrail.txt
x:\Windows\Temp\SatrtupRepair.etl
D:\Windows\System32\logfiles\Srt\disklayout.txt
D:\Windows\System32\Srt\bcdinfo.txt
D:\Windows\System32\Srt\bootstat.dat
D:\Windows\System32\Srt\bootfailure.txt

Click send information,startup repair gives options

View diagnostic and repair details

Startup repair diagnosis and reapir log

Last successful boot time 4/27/2011
Number of repair attempts 52
Session details
System Disk = \Device\Hardisk0
Windows directory=D\Windows
AutoChk Run =0
Number of root causes=1

Several tests performed with same error code =0x0

Root cause found Start up repair has tried several times but cannot determine the cause of the problem

Other option View ad... Read more

Answer:Win 7 no boot to windows or safe mode Startup cannot repair or System Restore

7 more replies
Relevance 74.62%

I am familiar with System Restore, selecting earlier times, and the often-available option of undoing a System Restore. But I found out (too late) that according to Microsoft, System Restore done in Safe Mode is not able to be undone.

I lost 1,000's of photos doing the system restore, now the only restore point option visible is what I believe to be the new one after I did the restore. Prior to me doing the System Restore, there were a number of times from me to choose from, I just chose one that was 10 days ago.

Is there any software, method, or hack that I can use or do to recover the thousands of photos that were on my desktop and that were in folders on my desktop? It's a 1 TB HD, any help would be greatly appreciated!

Mike

Answer:How can I undo or recover lost files from System Restore in SAFE MODE?

If I lost thousands of photos by running System Restore, the first question I would have is why did that happen? Did you have your photos stored in some Windows system folder?

Or did System Restore malfunction in some way? As I am sure you know, it doesn't normally affect personal data.

You might be able to retrieve something with a standard data recover app like Recuva.

1 more replies
Relevance 74.62%

Hi,

First my system specs:

OS: Windows XP (SP3)
RAM: 4GB
Processor: Intel Quad Core Q6600
I use:
1. AVG v8.0 Free (I update definitions daily twice)
2. Comodo Internet Security v3.5 (I update definitions daily)
3. S&D Spybot v1.6
4. Windows Defender
5. Advanced System Care v3.0 Pro

Yesterday I was surfing the net trying to find a software when I stumbled upon a link for a file which was renamed into the file I was searching (later i understood that it was a divxaccess.exe file). And I do not know whether my stars were bad or I was going through a phase of having my brain numbed I installed the exe file (however, before installing I scanned it using AVG v8.0 free with the latest definitions and with Comodo Internet Security v3.5 again with latest definitions and both did not find any problem in the exe file). Also, Spybot did not throw a registry modification approval window.

After installing the first thing I noticed was that I lost my network (I use a WPA2-TKPor TPK security enabled wireless) I could not access the internet and then being fully aware that restarting the computer would cause problems I restarted the computer (I think I was brain dead at this time). Anyways, as soon as Windows was loaded I got multiple svchost application errors with memory problems (I think it were around 15 or so all for the programs that load on start up).

I pressed ok for most (another mistake) and then my system hanged. So, I restarted and got into windows again but this time I ... Read more

Answer:Malware/svchost errors/No System Restore/No Safe Mode/No Brains

http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/HJT logs go in this forum, not herehttp://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/I see you edited out the word crack

8 more replies
Relevance 74.62%

Hi guys could really do with some help here having an awful time with this, trying so much to avoid a system wipe as I have too much uni work unbacked up on my drives and no recovery cd that I can find (yet).

I'll start from the beginning and run you through what Iv tried so far; I ran a system restore last night and it froze up for maybe a half hour, so I switched it off - held down off button for 10 seconds (really regretting this now).

When I switched it back on it boots to Startup Repair which concludes that it cannot repair this computer automatically, option to send report leads to the unplug any devices page and restart. Other option of dont send followed by the view advanced options for startup recovery and support leads to the following;
Startup Repair... no result just a cannot repair automatically as before,
System Restore... no result claiming no restore points have been created,
System Image Recovery... no result as I dont have one, (presuming this is the last resort to wipe and replace)
Windows Memory Diagnostic... shows no problems with memory found,
Command Prompt; I basically have been trying many different options from various forums all night mainly this one (Solved) - System recovery options-HELP!! ? How-To Geek Forums






Quote:
X:\windows\system32> diskpart

DISKPART> list disk
DISKPART> select disk 0
DISKPART> list partition


Results are Partition 1 Primary type size 100 MB offset 1024KB and Pa... Read more

Answer:PC shut down during System Restore, chkdsk shows fine, no safe mode

Hi and welcom to the Forum
First of all and most important BACK UP all your data to an external hard drive. If you can't get to your data then on another machine download and burn to disc "Ubuntu" from here:
Download Ubuntu | Ubuntu
You can then run Ubuntu from the CD and get access to the drives on your PC. It is essential to BACK UP now as I see you having to do a Clean Install eventually so BACKUP is vital!!!
Then you could try this to get into Safe Mode then try a System Restore from there.
How To Force Windows To Restart in Safe Mode

4 more replies
Relevance 74.62%

Peace:
While using the Duplicate File delete tool in Comodo System Utilities, the Ntfs.sys drivers were accidentally deleted. Everything worked fine until I shut down. The system would not boot. F8 would not get me to the Safe Mode screen. After about a billion tries hitting F8, the Safe Mode screen appeared. I chose Windows XP Professional OS and the option Command Prompt. When I keyed Enter, I got that same error message about the repair disk which I don't have. Hit F8 again(just held it down) and got Safe Mode screen. Keyed the option Safe Mode and when entered, got that same error message. Hit F8 again and got Safe Mode screen. Keyed option 'directories'. Got same error message and a list of drivers(sys32\ntfs.sys) not on list. I was not able to get into the Safe Mode screen again no matter how many times I hit F8. The keyboard and mouse work while Safe Mode screen is on but don't work when trying to boot the machine. Any help would be greatly appreciated.

Answer:can't perform system restore through command prompt. option in safe mode

Boot to the XP CD and choose the SECOND repair option, allowing XP to install on top of itself. After completion you'll need to go to Windows Update and download & install all updates (except for hardware & driver related updates, which should never be downloaded from Windows Update - only from the OEM websites). Here is a clear tutorial on how to perform a repair install: http://www.geekstogo.com/forum/topic/138-how-to-repair-windows-xp/

1 more replies
Relevance 74.62%

On this recent windows update, 2/14/13, my computer froze on the "Preparing to configure windows" screen for several hours. I rebooted normally and the screen went to "configuring updates" and stuck at 67% for about an hour. I got frustrated with it and rebooted to safe mode to see if I could do a system restore and when I did it said there was no restore point back up!! What the hell? So I rebooted normally and now it is still just sitting on the "Preparing to Configure Windows" screen with the circle spinning. I am using W7 Ultimate on a Dell Dimension 2400. Can anyone help me with this issue?

Answer:Windows update froze, go to safe mode and no system restore back up

Hi davron94,

If there is no 'Restore Point' available, you may try uninstalling the recent 'Windows Updates' in 'Safe Mode' and try booting to 'Normal Mode' again: Windows Update - Uninstall an Update
Note: Please create a new 'Restore Point' before attempting this step: System Restore Point - Create

Hope this helps. Do reply with the findings.

1 more replies
Relevance 74.62%

Vista Business: all working fine until I loaded PeoplePC DSL software. The software had installed beautifully on my other machine, operating with XP, so I moved to install it on my newer machine, operating with Vista.

I performed the install as guided. After the recommended Restart, the system became confused, -- complaining that Windows Explorer was having a problem and was trying to solve it. On and on. Cycled the same 2message windows again and again, clearly stuck.

So I booted, then started again in Safe Mode and performed a System Restore to the point before PeoplePC software installation. Now, Windows won't load: I'm getting "Please Wait" and the loading icon is spinning. This has been going on for an hour.

Answer:Windows won't successfully load after performing a System Restore in Safe Mode

-- still spinning --

1 more replies
Relevance 73.8%

Something named System Fix takes over my computer unless I start in safe mode. It runs a scan and tells me I need to buy a product to fix it. In safe mode I cannot look in add/delete programs to find the ones on your list, so cannot do this step or any to try and fix my computer. This all started with the redirect virus. Thank you for your help. bkr
 

Answer:Unless I start in safe mode system fix takes over

I want you to run TDSSKiller so refer to the below for how to do so.

TDSSkiller - How to run


Please also download MBRCheck to your desktop

Double click MBRCheck.exe to run (vista and Win 7 right click and select Run as Administrator)
It will show a Black screen with some information that will contain either the below line if no problem is found:
Done! Press ENTER to exit...

Or you will see more information like below if a problem is found:
Found non-standard or infected MBR.
Enter 'Y' and hit ENTER for more options, or 'N' to exit:

Either way, just choose to exit the program at this point since we want to see only the scan results to begin with.
MBRCheck will create a log named similar to MBRCheck_07.16.10_00.32.33.txt which is random based on date and time.


Then you must continue on straight away with these instructions. Attach all of the requested logs once done. Thanks.


READ & RUN ME FIRST. Malware Removal Guide
 

21 more replies
Relevance 73.8%

There was a warning in my task bar saying my system was at risk. I thought it may have been Antivirus 2009. I ran a Symantic, MalawareBytes, Adware and TrendMicro housecall scans. I also did a clean disk. Now my computer only will start up in safe mode a regular boot fails. My Log is below, this log was run in safe mode. I appreciate the help.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:41:30 AM, on 12/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://findloss.com/home.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = C:\WINDOWS\system32\searchbar.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://findloss.com/home.html
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNets... Read more

More replies
Relevance 73.8%

Hi,

Just the other day i reset my computer but to my surprise it did not load up XP, instead it stayed with a black screen with a flashing underscore in the top left hand corner. I thought it meant it was taking longer to load but it is just stuck there and i can't access my files!

i can hit f2 and enter bios but not too sure if that can help me. pressing f8 doesn't open up the safe mode option page, i think it's stuck in a screen before that is enabled.

how can i fix this from bios or are there any variables i haven't considered?

there are no disks/cd's in the drives

1. Can spyware or malware lock up my computer like this?

2. I am dual booting operating systems (XP and Vista RC1). So i am stuck before the screen where i can choose with OS to run.

I really need access to my files as quickly as possible and i sincerely thank everyone who replies in advance.

Cheers,
elshaz
 

Answer:can't start system or enter safe mode! please help

it works now.

it was a malfunctioned USB thumb drive. when i took it out the computer behaves as usual.

hope this may help someone in the future.

thanks anyways!
 

1 more replies
Relevance 73.8%

Trying to get to SAFE mode to reset to earlier date ( profile won't load) but pressing or tapping F8 during power up has no effect and laptop continues to PW screen instead of presenting Boot menu ( where I can elect to start in Safe mode )

Answer:Cannot start system in safe mode - F8 No response

Can you enter BIOS using F2 at start-Up?

Have you maybe enabled ?fast boot? option?

3 more replies
Relevance 73.8%

Hi there
I've been having a nightmare of a week with my PC after trying to resolve some microstuttering/DPC Latency issues, I will try and list the stages concisely here.

More replies
Relevance 73.8%

Hi there
I've been having a nightmare of a week with my PC after trying to resolve some microstuttering/DPC Latency issues, I will try and list the stages concisely here.
 
- Powered external USB Hub via generic 9v power adaptor to reduce strain on USB ports
- Worked fine for the day, then next day after turning on computer all USB ports were non-functioning/fried from over powering perhaps
- Installed PCI USB 1.1 card, USB devices worked ok for 1 day
- Next day the mouse was not able to move, however it could still click/scroll, same symptoms on another computer, old Microsoft mouse worked fine with both PC's
- Bought new PCI USB 2.0 card, worked fine for a day (apart from the non-moving mouse)
- Crash/freeze with grey screen (never seen this before on any system)
- Unable to boot past black screen just after "Starting Windows" screen
- Works in Safe Mode, chkdsk and sfc scan report no issues
- System Restore works and I can boot into Windows normally
- 20 seconds later Device Drivers are installed and the USB devices stop functioning (mouse and keyboard, but PS/2 keyboard still works)
- Back to not being able to boot past Starting WIndows screen, only safe mode works...
I am going to try and remove all non-essential drivers, but I cannot seem to find a program that can do that for me, my second plan is to do a "Repair Install" of Windows 7 Ultimate, however I've heard that can make some installed programs unable to run, which I want to avoid as much as possible (I have... Read more

More replies