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Slow start ups, shut downs or non responsive. Programs will freeze up or become non responsive

Question: Slow start ups, shut downs or non responsive. Programs will freeze up or become non responsive


Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon™ 64 X2 Dual Core Processor 5600+, x86 Family 15 Model 67 Stepping 3
Processor Count: 2
RAM: 3454 Mb
Graphics Card: NVIDIA GeForce GT 430, 1 Mb
Hard Drives: C: Total - 305234 MB, Free - 112205 MB;
Motherboard: ECS, Nettle2
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Disabled

Hey everyone.

So my PC began acting up and I have a feeling it started when I was looking for video editing software and came across a video editor called "softonicdownloader_for_Windows-live-movie-maker.exe" I'm sure it's a virus or something because problems with my PC began shortly after getting this.
I deleted and uninstalled what I could, went into safe mode and ran the latest updated version of malware bytes. It got 5 infected files that were deleted.

After doing so, I had little success. Here are still the issues with the PC

#1 Desktop and start menu programs won't respond. Can be clicked and the arrow with hourglass will show up, but with no response. Sometimes clicking on them will freeze and lock up. Sometimes they will, but it is only after several manual shut downs. If it does respond (such as clicking on internet explorer), upon closing out the program it will not respond again without a manual shut down.

#2 Boot up is a lot slower, will stay on "Loading your personal settings". Takes longer than it usually would.

#3 Shut down is slower or will freeze. All desktop items and desktop will be clear, leaving just background, as usual before a shut down, and will freeze leaving the arrow cursor still there. Sometimes it can get past this after a wait and get stuck on the blue "Windows is shutting down" screen. And never shut down. This requires a manual shut down by pressing the PC's button.

#4. Start menu icon sometimes can't be clicked (Would require me to manually shut it down and turn it back on with a chance of it working), if it can, sometimes it will lock up after selecting a program from it, sometimes freezing the entire PC up, or the start menu will just be stuck on screen for the remainder of it's use.

#5. Right clicking start to explore causes a slower start up of folders, leaving folders that usually automatically expand, not expanded

#6 System restore will not work. Even from safemode. It will result in "System restore could not be completed"

#7 Some programs will cause a blue screen error that appears and quickly disappears, saying it's a atapi.sys error of some sort. While running GMER to scan, it would cause this unless I ran it on safemode (hope the log for GMER on safemode is ok)

#8 I have an extra attached image of a windows report error as well.

#9 Sometimes if a program opens, such as a video game, it will freeze shortly after or not be responsive. Ctrl alt delete will not work, and using the windows flag to get out will also not work. Cursor and sound will still function.

I also did get this error, during a "Send error" alert message that I will attach.

Haven't got it again.

I don't know if I still have a virus, or a bug, if not I'm still feeling the affects of whatever it is.

Any help for these issues would be appreciated.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_31
Run by D at 12:38:19 on 2012-09-26
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3454.2694 [GMT -10:00]
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files\Common Files\AOL\1335700501\ee\AOLSoftware.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Mozilla Firefox\firefox.exe
============== Pseudo HJT Report ===============
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Alcmtr] ALCMTR.EXE
mRun: [VirtualCloneDrive] "c:\program files\elaborate bytes\virtualclonedrive\VCDDaemon.exe" /s
mRun: [HostManager] c:\program files\common files\aol\1335700501\ee\AOLSoftware.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
LSP: mswsock.dll
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://
DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} -
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://
DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - hxxp://
DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://
DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - hxxp://
TCP: DhcpNameServer =
TCP: Interfaces\{7EC3EFC1-F11B-4CC9-A8D7-6F98461C751A} : DhcpNameServer =
TCP: Interfaces\{A41636FD-B3A4-459A-9A3E-CAD69F6BDA90} : DhcpNameServer =
================= FIREFOX ===================
FF - ProfilePath - c:\documents and settings\d\application data\mozilla\firefox\profiles\77radbcm.default\
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\google\update\\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npdeployJava1.dll
FF - plugin: c:\program files\java\jre6\bin\plugin2\npjp2.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_2_202_233.dll
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
============= SERVICES / DRIVERS ===============
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 151216]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2012-9-10 399432]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2012-4-27 676936]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R3 ManyCam;ManyCam Virtual Webcam;c:\windows\system32\drivers\mcvidrv.sys [2012-1-10 32000]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-4-27 22856]
R3 mcaudrv_simple;ManyCam Virtual Microphone;c:\windows\system32\drivers\mcaudrv.sys [2012-2-22 22400]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-11-6 136176]
S2 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files\nvidia corporation\nvidia update core\daemonu.exe [2012-4-30 2348352]
S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-27 253088]
S3 cpudrv;cpudrv;c:\program files\systemrequirementslab\cpudrv.sys [2011-6-2 11336]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-11-6 136176]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-9-26 40776]
S3 MozillaMaintenance;Mozilla Maintenance Service;c:\program files\mozilla maintenance service\maintenanceservice.exe [2012-4-27 114144]
S3 SandraAgentSrv;SiSoftware Deployment Agent Service;c:\program files\sisoftware\sisoftware sandra lite 2012.sp4\RpcAgentSrv.exe [2012-5-1 95896]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;c:\windows\\framework\v4.0.30319\wpf\WPFFontCache_v040 0.exe [2010-3-18 753504]
=============== Created Last 30 ================
2012-09-26 12:58:46 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2012-09-18 22:50:40 -------- d-----w- c:\documents and settings\d\application data\HandBrake
2012-09-18 10:57:09 -------- d-----w- c:\documents and settings\d\application data\TeraCopy
2012-09-13 00:28:37 -------- d-----w- c:\documents and settings\d\local settings\application data\Deployment
2012-09-10 12:31:09 40960 ----a-r- c:\documents and settings\d\application data\microsoft\installer\{9559f7ca-5e34-4237-a2d9-d856464ad727}\NewShortcut1_9559F7CA5E344237A2D9D856464AD727.exe
2012-09-10 12:31:09 40960 ----a-r- c:\documents and settings\d\application data\microsoft\installer\{9559f7ca-5e34-4237-a2d9-d856464ad727}\ARPPRODUCTICON.exe
2012-09-10 12:31:08 -------- d-----w- c:\program files\Project64 1.6
==================== Find3M ====================
2012-09-08 03:04:46 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-09 01:35:53 107888 ----a-w- c:\windows\system32\CmdLineExt.dll
=================== ROOTKIT ====================
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer,
Windows 5.1.2600 Disk: WDC_WD3200AAKS-00UU3A0 rev.01.03B01 -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-e
device: opened successfully
user: MBR read successfully
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x8B12D4B1]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x8b13493c]; MOV EAX, [0x8b134ab0]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x804EF1B0] -> \Device\Harddisk0\DR0[0x8B4F8AB8]
3 CLASSPNP[0xB8108FD7] -> ntkrnlpa!IofCallDriver[0x804EF1B0] -> \Device\00000071[0x8B530A00]
5 ACPI[0xB7F7F620] -> ntkrnlpa!IofCallDriver[0x804EF1B0] -> [0x8B552D98]
\Driver\atapi[0x8B3C9AE8] -> IRP_MJ_CREATE -> 0x8B12D4B1
error: Read A device attached to the system is not functioning.
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
detected disk devices:
detected hooks:
\Driver\atapi DriverStartIo -> 0x8B12D2E2
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
============= FINISH: 12:39:35.90 ===============

Relevance 100%
Preferred Solution: Slow start ups, shut downs or non responsive. Programs will freeze up or become non responsive

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Slow start ups, shut downs or non responsive. Programs will freeze up or become non responsive

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster. NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.Security CheckDownload Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.-AdwCleaner-Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete.Confirm each time with Ok.Your computer will be rebooted automatically. A text file will open after the restart.Please post the content of that logfile with your next answer.You can find the logfile at C:\AdwCleaner[S1].txt as well.--RogueKiller-- Download & SAVE to your Desktop RogueKiller or from here
Quit all programs that you may have started. Please disconnect any USB or external drives from the computer before you run this scan! For Vista or Windows 7, right-click and select "Run as Administrator to start"For Windows XP, double-click to start. Wait until Prescan has finished ... Then Click on "Scan" button Wait until the Status box shows "Scan Finished"click on "delete" Wait until the Status box shows "Deleting Finished" Click on "Report" and copy/paste the content of the Notepad into your next reply.The log should be found in RKreport[1].txt on your DesktopExit/Close RogueKiller+Gringo

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xp home edition, avg free download,firefox default browser... scanned with secunia p.s.i. for latest pathches/upgrades. windows firewall with avg used for security.
Problem 1) left click slow to respond or non resposive .i must double click by tapping touch pad. right click seems to work ok.
2)wmp will not open when dvd disc inserted into player or wmp opens with half the screen NOT displayed and still unresponsive. (WMP WILL WORK when i play video from my downloads)
3)firfox(default browser) AND IE browser somtimes become unresposive and crash. OR are very slow to download a website.
4) when i "X" out of a window the screen will some or most times close slow..screen will close from top to bottom slow like a curtain closing!
i updated and scanned with avg anti-virus( free download version). problem remains. Please help tech titans!!!!!

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Hello,First off thank you for taking the time to look at my post.Here are my specs:Dell Inspiron 6000 laptop (3-4 yrs old)Windows XP homeMy problems:The CPU stays at 100% whenever two or more programs are running,Programs run slowly or become unresponsive,The left click and tapping on my touch pad no longer work.I've recently reinstalled the operating system and reinstalled all my programs and data, but I'm still having this issue. I have AVG 8.5 and it has frequently notifies me of spyware.Below are my Hijack This and DDS logs:HIJACKTHIS:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 3:52:48 PM, on 5/27/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSAgent.exeC:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exeC:\WINDOWS\Explorer.EXEC:\... Read more

Answer:100% CPU, slow non-responsive programs, spyware

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow t... Read more

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Relevance 76.27%

My PC has started to run very slowly. It takes a long time to boot up and programs often become non-responsive (eventually they continue) for long periods. Ad-Aware, Spybot and AVG pick up nothing. Panda online scan found and disinfected a file calling it a generic trojan (although this file had been on my PC for a considerable time without causing problems) - log attached. I did remove a trojan called Trojan.Dropper.Agent:BJL about a week ago (i think this was picked up by AVG Anti Spyware).

Here's my dss log

Deckard's System Scanner v20071014.68
Run by Gary on 2007-12-05 22:29:39
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
58: 2007-12-05 22:29:51 UTC - RP164 - Deckard's System Scanner Restore Point
57: 2007-12-04 01:37:57 UTC - RP163 - Removed Java 2 Runtime Environment, SE v1.4.2_01
56: 2007-12-04 01:33:43 UTC - RP162 - Installed Java(TM) 6 Update 3
55: 2007-12-03 21:00:10 UTC - RP161 - System Checkpoint
54: 2007-12-01 16:54:43 UTC - RP160 - System Checkpoint

-- First Restore Point --
1: 2007-09-06 01:23:11 UTC - RP107 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

Percentage of Memory in Use: 79% (more than 75%).
Total Physical Memory: 448 MiB (512 MiB recommended).

--... Read more

Answer:PC running slow / Non-responsive programs etc

can i bump it pls

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The past week or so I've had problems with my laptop. I noticied everything that requires any amount of memory is running slower. I can open most programs, but wait a long time for them to load. Sometimes they crash before loading is complete. I ran Avast in the boot scan mode, which found enough to worry me. I deleted the ones it found, but I bet there's more.  I then ran Mbam and Spybot, which were fine. But my pc is still acting up. I can't even open pictures without having to walk away while stuff loads. Same for trying to open up the task manager, gimp, firefox, etc... It's all hit and miss, sometimes it'll work like everything is normal, sometimes it doesn't do anything at all but lock up. FBAR scan below....Suggestions on what to try next?
Running Win 7 on a Gateway NV57H13u.
Many thanks!
Additional scan result of Farbar Recovery Scan Tool (x64) Version: 24-01-2015 01
Ran by Heather at 2015-01-24 12:04:48
Running from C:\Users\Heather\Desktop\Universe\virus adware stuff\bleeping computer dot com
Boot Mode: Normal
==================== Security Center ========================
(If an entry is included in the fixlist, it will be removed.)
AV: avast! Antivirus (Enabled - Up to date) Event.observe( window, 'load', function(e){ prettyPrint() });
AS: Windows Defender (Enabled - Up to date) Event.observe( window, 'load', function(e){ prettyPrint() ... Read more

Answer:Unknown virus, slow pc, non responsive programs

Hey, Step 1: AdwarecleanerPlease download AdwCleaner (by Xplode) from the link below and save it to your Desktop:Download Mirror #1Right-click on AdwCleaner.exe and select Run as administrator. (If you have Windows XP the just run it)Click Scan and let the scan run.When it finishes, click Clean, following the on screen promptsAfter your computer reboots, a log will open. Please Copy (Ctrl+C) and Paste (Ctrl+V) this into your next post.Note: The log can also be found in here: C:\AdwCleaner\Step 2: MalwarebytesPlease download Malwarebytes Anti-Malware to your desktop Install the progamme and select updateOnce it has updated select Settings > Detection and ProtectionTick Scan for rootkitsGo back to the Dashboard and select Scan NowIf threats are detected, click the Apply Actions button, MBAM will ask for a reboot.On completion of the scan (or after the reboot) select View Detailed LogSelect Export > Select text file and save to the desktopAttach/Post that logStep 3: Junkware Removal Tool  Please download Junkware Removal Tool to your desktop.Shut down your protection software now to avoid potential conflicts.Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".The tool will open and start scanning your system.Please be patient as this can take a while to complete depending on your system's specifications.On completion, a log (JRT.txt) is saved to your deskto... Read more

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I am needing help/assistance with my computer. Not sure what steps to take. Upon normal startup, all programs are not responding then my computer locks up. I am currently running in Safe Mode Networking.

Thank you,

Answer:Startup Very Slow Programs Not Responsive Locks up

Any error messages?


1 more replies
Relevance 106.19%

Hi there, whilst attempting to import a contact list from hotmail to outlook, via a .csv file, i found that the import/export dropdown does nothing at all. Clicking on it just removes the whole dropdown menu. i run XP SP3 & office outlook 2007 (12.0.6316.5000) and after a recent BSOD episode, i have just reinstalled everything. Windows hoovered up about 46 updates, many for office2007. other items on menus also appear to do nothing, Data file management, for example, also just closes the dropdown. i am confused. any ideas? Cheers geeks

Answer:non-responsive outlook drop-downs

Hi proto-luddite
Welcome to Tech Support Guy Forums!

Were you able to resolve this issue?
If not, try creating a new profile in Outlook 2007 to see if the behavior persists in the new profile:
How to create a new e-mail profile in Outlook 2007 and in Outlook 2003

If the behavior occurs in the new profile, try a Detect and Repair:
Help > Detect and Repair
Let us know what happens.

3 more replies
Relevance 105.78%

I've been cleaning up virus' for the past week and my system is still slow, Windows XP Home.

About 6 months ago, I had to do a system recovery and we lost all the other accounts on this PC except 1 admin account. My son's account also had admin privleges & was "lost". He had partitioned the hard drive and installed Ubuntu - which we are now unable to access.

Is there a way to access this OP & his windows files to delete to free up space?

I will post a Hjack log, thanks for your help!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:55:02 PM, on 10/19/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Shaw Secure\Common\FSM32.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program ... Read more

More replies
Relevance 105.78%

Following a trojan attack my computer has been left slows and programs become unresponsive. AVG says that i am all clear but could someone please take a look at my HJT log and see if i am ok.Thank youLogfile of Trend Micro HijackThis v2.0.2Scan saved at 23:59:19, on 25/02/2010Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18882)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Windows\system32\taskeng.exeC:\Program Files\Dell\DellDock\DellDock.exeC:\Program Files\DellTPad\Apoint.exeC:\Windows\System32\igfxtray.exeC:\Windows\System32\hkcmd.exeC:\Windows\System32\igfxpers.exeC:\Windows\System32\WLTRAY.EXEC:\Windows\system32\igfxsrvc.exeC:\Program Files\Dell\QuickSet\quickset.exeC:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exeC:\Program Files\Microsoft Office\Office12\GrooveMonitor.exeC:\Program Files\Dell Support Center\bin\sprtcmd.exeC:\Program Files\IDT\WDM\sttray.exeC:\Program Files\AVG\AVG9\avgtray.exeC:\Program Files\Skype\Phone\Skype.exeC:\Program Files\Microsoft Office\Office12\ONENOTEM.EXEC:\Program... Read more

Answer:non responsive programs/slow computer after trojan attack

Hello Victim, Welcome to Bleeping Computer. My name is fireman4it and I will be helping you with your Malware problem.Please take note of some guidelines for this fix: Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". Finally, please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.Now to the fix!1.Go to Start > My ComputerGo to Tools > Folder OptionsClick on the View tabUntick the following:Hide extensions for known file typesHide protected operating system files (Recommended)You will get a message warning you about showing protected operating system files, click YesMake sure this option is selected:Show hidden files and foldersClick Apply and then click OKRun HijackThis.Click on Do a system scan only.Place a checkmark next to these lines (if still present).R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,Links... Read more

5 more replies
Relevance 105.78%

Greetings & Salutations... "Your PC needs to be repaired" File: \Boot\BCD  Error code: 0x0000034  I do not have a bootable Windows 7 Ultimate disk.  Five years ago I hired the IT who worked for the company next door to format & load a new SATA II HD in my desktop. Partly because I didn't really want to hassle with it, but more than anything I wanted an advanced opinion on my 1st build from scratch He liked the build, said I chose the components well and I had. For what it is, it screamed. When he handed me my XP Pro disk back he told me he had installed Windows 7 Ultimate & I would like it much more and it'd never go bad... I had concerns immediately & no system disk. When the MS pop ups began I bought a Lenovo laptop & ran it till it cried. I went back to my machine and have endured the MS msgs & decomposition of Windows 7 I have no choice.  The severe issues began 2-3 moths ago when Google's Gmail went haywire and knocked me and hundreds of others around the Country out of commission. Google was no help whatsoever. They suggested going to the Dashboard for updates that never came & advised reinstalling Chrome. I never was contacted & told what it was. Took a Restore Point just to run right, the browser is still not quite right I don't believe, in spite of 2 additional re-installs. I located my 7 Ultimate papers yesterday & tried to re-activate my system l... Read more

More replies
Relevance 94.71%

 I have an ideapad z510. I have  a lot of problems with the touchpad. Very frequently it freezes completely, or the pointer works but the touchpad stops being responsive to the two fingers to scroll down. Most of the time when it freezes completely it starts working again after a few seconds (10-20 seconds, but sometimes longer), but it is not responsive to two fingers. If I try using a mouse when this is happening it works fine, so the problem is just the touchpad. All my drivers are up to date, and I've tried re-installing the driver, but it hasn't solved it. Please help!

More replies
Relevance 93.48%

hi, i have a sony VAIO with a 2GB worth of RAM in it, the laptop runs pretty smooth and fast except for when is shuts down and starts up

Shut down: after it logs off, the screen stays still for like around a minut or two desplaying "Windows shutting down do not unplug...."

Startup: right after i log in it loads for almost two minutes, then i am able to do work on it.

I am really bothered with this situation, but since i carry the laptop to college with me, somtimes i get really mad, because i am in a hurry and the computer just takes it sweet time load, it really pisses me off.

Thanks in advance,

Answer:slow shut-downs and start-ups

Hi and Welcome to TSF -

It almost sound to me as if you are describing the Windows Update process. Can you tell me the EXACT message please?

regards. . .


13 more replies
Relevance 93.48%

Ok, well my vista laptop has been giving me other problems now. Like I just spent 25 or so minutes waiting for it to hibernate. Also did this the last time I tried it.

Also when turning on the laptop, it will either freeze completly for a few minutes or svchost (sorry if I got the wrong letters for it, I don't want to wait for laptop more tonight) will run at atleast 50% CPU ussage (total CPU will be in 90s or so) and will actually make the laptop really slow.

Also what seems to happening is yesterday and yet again today, I can do something, cause the computer to be extremly slow, and if I press alt-ctrl-del it will load slowly for that, and the screen will turn black at some point.

I also feel like it is shutting down slower then it ever use to.

I have used up a decent amount of the hard drive but I still have over 20 GB free. I do feel that this problem started when I tried to install the service pack but that failed multiple times, but recently I did got it to install.

Has anyone experienced this before or have any ideas as to what the issue may be?
Thank you!

Answer:slow start up and shut downs

Hello Snoopdogie187

Well, I am not downloading SP1 for a while yet. I would not be surprised if it was at the bottom of your problems.

Here is what I would do if I had your problems

Check Device Manager for yellow splats. There can be driver problems after installing SP1. Check the graphics driver in particular

1. Check msconfig and turn off everything not needed to run at startup
1. Click on the Vista start icon in the bottom left corner of your screen.

2. Type MSCONFIG in the search box and then either press enter on your keyboard or double-click on the MSCONFIG program that appears in the search results.

3. Vista will ask you for permission to continue. You may see a box asking you to key in your computer's administrator user name and password.
Or, if you're already logged into Vista as an administrator, you may see a box asking you if you would like to continue.
Either way, follow the on-screen prompts to give Vista permission to continue.

4. Microsoft's System Configuration Utility will launch.
Click on the Startup tab.

Keep the page open then go to one of the links below.

Read the Key at top of page. Use the Search box to check all your entries.
It will tell you what all the entries are and whether you can disable them or not. It will also identify any malware. Disable everything which is not needed to run at start up

When you reboot you wil... Read more

5 more replies
Relevance 93.07%

Referred from here: ~ OBAfter i removed some malware from my computer some of my programs wont connect to the internet. They did before and some still do but the others dont.DDS logsDDS (Ver_10-03-17.01) - NTFSX64 Run by RaFiKi at 23:06:38.41 on 24/05/2010Internet Explorer: 8.0.7600.16385Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.4095.2573 [GMT 1:00]SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k RPCSSC:\Windows\system32\atiesrxx.exeC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\atieclxx.exeC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\System32\spoolsv.exeC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Program Files (x86)\Norton 360\Engine\\ccSvcHst.exeC:\Windows\SysWOW64\PnkBstrA.exeC:\Windows\SysWOW64\PnkBstrB.exeC:\Program Files (x86)\Common Files\VMware\USB\vmware-usbarbitrator.exeC:\Windows\SysWOW64\vmnat.exeC:\Program Files (x86)\VMware\VMware Player\vmware-authd.exeC:\Windows\SysWOW64\vmnetdhcp.exeC:\Windows\system32\svchost.exe -k NetworkServiceNetworkR... Read more

Answer:Non responsive programs

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

14 more replies
Relevance 93.07%

I have a computer with a 1000 MHz Pentium 3 processor, with 384 Mbs of RAM and a 3DFX Voodoo3 3000 video card. I run certain programs and at some point windows gives me an error message telling me that it is "non-responsive". Any suggestions?

Answer:Non-responsive programs


Lets see what you have running, as you may have some background things running causing this problem.

Lets take a look at a log. go to , and download 'Hijack This!'.
Unzip, doubleclick HijackThis.exe, and hit "Scan".

When the scan is finished, the "Scan" button will change into a "Save Log" button.
Press that, save the log somewhere, and please copy & paste its contents to the forum.

It will possibly show other issues deserving our attention, but most of what it lists will be harmless or even required, so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.



1 more replies
Relevance 93.07%

First program to stop responding was dvd cyberlink now it's spread to mmc.exe any fixes for this. The programs according to the eent viewer seem to stop interacting with windows.

Answer:Non responsive programs

You need to supply more info: brand and exact model of computer and Version of Windows you are running.

8 more replies
Relevance 92.66%

Hey everyone.

So my PC began acting up and I have a feeling it started when I was looking for video editing software and came across a video editor called "softonicdownloader_for_Windows-live-movie-maker.exe" I'm sure it's a virus or something because problems with my PC began shortly after getting this.
I deleted and uninstalled what I could, went into safe mode and ran the latest updated version of malware bytes. It got 5 infected files that were deleted.

After doing so, I had little success. Here are still the issues with the PC

#1 Desktop and start menu programs won't respond. Can be clicked and the arrow with hourglass will show up, but with no response. Sometimes clicking on them will freeze and lock up. Sometimes they will, but it is only after several manual shut downs. If it does respond (such as clicking on internet explorer), upon closing out the program it will not respond again without a manual shut down.

#2 Boot up is a lot slower, will stay on "Loading your personal settings". Takes longer than it usually would.

#3 Shut down is slower or will freeze. All desktop items and desktop will be clear, leaving just background, as usual before a shut down, and will freeze leaving the arrow cursor still there. Sometimes it can get past this after a wait and get stuck on the blue "Windows is shutting down" screen. And never shut down. This requires a manual shut down by pressing the PC's button.

#4. Start menu ico... Read more

Answer:Slow start ups, slow shut downs, slow or no responses for certain systems.

16 more replies
Relevance 92.66%

Hey everyone.

So my PC began acting upa nd I have a feeling it started when I was looking for video editing software and came across a video editor called "softonicdownloader_for_Windows-live-movie-maker.exe" I'm sure it's a virus or something because problems with my PC began shortly after getting this.
I deleted and uninstalled what I could, went into safe mode and ran the latest updated version of malware bytes. It got 5 infected files that were deleted.

After doing so, I had little success. Here are still the issues with the PC

#1 Desktop and start menu programs won't respond. Can be clicked and the arrow with hourglass will show up, but with no response. Sometimes clicking on them will freeze and lock up. Sometimes they will, but it is only after several manual shut downs.

#2 Boot up is a lot slower, will stay on "Loading your personal settings". Takes longer than it usually would.

#3 Shut down is slower or will freeze. All desktop items and desktop will be clear, leaving just background, as usual before a shut down, and will freeze leaving the arrow cursor still there. Sometimes it can get past this after a wait and get stuck on the blue "Windows is shutting down" screen. And never shut down. This requires a manual shut down by pressing the PC's button.

#4. Start menu icon sometimes can't be clicked (Would require me to manually shut it down and turn it back on with a chance of it working), if it can, somet... Read more

Answer:Slow start ups, slow shut downs, slow or no responses for certain systems.

You need to start a thread in the Virus & Other Malware Removal section of this site.

Before you post though, you need to read THIS guide.

1 more replies
Relevance 92.25%

Hi guys.

So, you're all going to tell me all that I've done wrong, but I would love to walk away from all of this with newfound knowledge of how to treat my computer.

Currently I'm on someone else's laptop staring at my laptop which has a frozen Google Chrome, a "not responding" Windows 7, and it takes forever to reboot.

I just killed the power and turned it on safe mode and it's working, but when I change it to the normal version it freezes up.

It's been acting like this for days with spurts of everything being fine and times where it's crapzilla.


Windows 7 Home Premium 64-bit
HP Pavilion g6 Notebook PC
AMD A6-3420M APU with Radeon HD Graphics 1.50

Answer:Windows 7 not responsive nor any programs run

Does it freeze up only when Chrome is being used ? If so, you should disable Chrome plug-ins / extensions to see if it makes any difference.

2 more replies
Relevance 92.25%

I have a problem going on line when I try to open anything from any browser some open very slow and most don?t respond at all.
I checked the connection with Verizon and its works fine.
I did a speed test and I get 3.75 download and about 75 upload.
I tried to connect to team Viewer and was not responsive.
When I can get to my logmein accounts it shows this computer as offline
I cleaned with malwarebytes Anti-malwarwe and with adw cleaner and didn?t help
I enclosed the logs you requested
I appreciate your in this matter

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17801 BrowserJavaVersion: 10.45.2
Run by European Art Design at 14:26:29 on 2015-06-04
Microsoft Windows 7 Home Premium 6.1.7601.1.1255.972.1033.18.8153.5296 [GMT -4:00]
AV: Microsoft Security Essentials *Enabled/Updated* {B7ECF8CD-0188-6703-DBA4-AA65C6ACFB0A}
SP: Microsoft Security Essentials *Enabled/Updated* {0C8D1929-27B2-688D-E114-9117BD2BB1B7}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService ... Read more

Answer:On line programs not Responsive

Hello and Welcome to TSF.

If you haven't already, please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.


Please download Farbar Recovery Scan Tool and save it to your desktop.Double-click FRST64 to run it. When the tool opens click Yes to the disclaimer.
Make sure the Addition.txt button is ticked.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply.

19 more replies
Relevance 91.43%

Issue with my new notebook, several times the cursor has become non-responsive to the mousepad, and whatever is on the screen fails to recognise me typing on the keyboard. This seems to happen whilst I am using the mousepad.

I've hit the mousepad on/off thinking this may have been bumped, but it doesn't affect the failure to respond.

Could I be performing some function I'm not aware of? Any other ideas?

Answer:Sat A500 - keypad/mousepad freeze - cursor and typing spaces non-responsive

It is not easy to understand what is wrong there and such issues can be checked testing all this.
With original preinstalled OS touchpad should work except it is disabled with small button or with FN+F9 key combination.

This with typing is also a little bit mysterious for me. If you use several windows (several different applications) be sure you try to type when the window is ?active?.

Please don't understand me wrong but best thing you can do is to ask somewhere for help. Best address is Toshiba service. They can put the notebook on the desk and check what happen exactly.
Here on this virtual world I can just say: if you want to test it on proper way reinstall OS using HDD recovery image (factory state) and test functionality again. By default everything should works well. If not there must be some hardware failure.

1 more replies
Relevance 91.43%

which one would be better for fps gaming (more specifically cs:s)

since they give you the option of changing the responsiveness, i'm guessing this doesn't matter? or does it?

i have a A4 tech mouse that's more very sensitive, while a logitech optical mouse (i think nubius has it, he recommended it to me when i asked for a mouse) that's less sensitive

which would be better (or it doesn't matter?)

Answer:Mouse- More responsive vs less responsive

More sensitive.

4 more replies
Relevance 91.02%

This started about a month ago and i have had no luck trying to figure out how or why it does this. What happens is that a program will hang (ie; Trillian WMP, Maxthon, any program im running) so i try to do the alt,ctrl,del and try to end the task there. It does the whole "end now" dialog but it does not close the program no matter how many times i repeat the process. Now the problem is that if i try to Shutdown/restart it will close everything but that program and explorer. Thus i have to reboot the only other way possible by pressing and holding the power button and doing a hard reboot, which i despise doing because of lost data i have incurred. PLEASE HELP!!!

Answer:unable to close non responsive programs

8 more replies
Relevance 91.02%

Hi, I built my gaming rig last christmas, and it has served me pretty well except for one annoying problem. And frankly, it's starting to get very old.

Basically, when I start some programs, my computer seems non-responsive when I click the icon. This happens on games too. For example, I'll double-click Toca Race Driver 3 on my desktop, and hear cpu activity for a bit. Then, nothing will happen for several minutes. I'll just be sitting on my desktop.

It's as if I never launched the program in the first place. Out of frustration, I'll click the icon again, to have the same situation duplicated. Next, I CTRL+ATL+DEL, only to see "racedriver.exe" on my apps :x . Finally, 10 minutes later, the program will actually execute and I'll see the game running. In fact, I make a habit to leave my room for a bit when I launch games such as Race Driver 3, BF2142, and CS Source, because of the time I spend waiting for them to really launch onto my screen.

This happens in more than just games. My rig acts like it's down-right bogged when running other programs. I find myself closing internet explorer windows all of the time due to them not responding. I had to configure my microphone yesterday, only to find the wizard crash on me two or three times.

I really don't know where to start if this is a hardware issue. My old Pentium4 HP wouldn't do anything as odd as this, ever. I ran two instances of memtest overnight, and it returned no errors. I'm using... Read more

Answer:Computer non-responsive when executing programs

Try running memtest you may have some memory problems developing .
You can run scandisk or the western digital utility to check your drive on boot up .You may have an OS corruption problem or virus . Also look at your power monitor in BIOS make sure your voltages look ok .

4 more replies
Relevance 91.02%

im haveing issues with programs locking up and not working such as firefox after close wont reopen same thing with utorrent

Answer:logs comp programs not responsive please help

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Relevance 91.02%

Hiya All

Recently my PC has been freezing whilst on net, this morning it loaded up as normal and I clicked the launch button for net and nothing happened, it just froze and became unresponsive so I had to power off and reboot.
Tried it again, did same. On reloading no errors came up about windows. This time I ran C/Cleaner to clear crap down and relaunched net. Seemed okay for 20 mins then all froze again, full reboot, again. Ran Malwarebytes and full Bullguard Virus scan, nothing.

Windows XP SP3
Browsers used - Google Chrome & Mozilla Firefox
All updates are up to date.


Answer:[SOLVED] PC freezing, non responsive programs


Originally Posted by whitefox723

Hiya All

Recently my PC has been freezing whilst on net, this morning it loaded up as normal and I clicked the launch button for net and nothing happened, it just froze and became unresponsive so I had to power off and reboot.
Tried it again, did same. On reloading no errors came up about windows. This time I ran C/Cleaner to clear crap down and relaunched net. Seemed okay for 20 mins then all froze again, full reboot, again. Ran Malwarebytes and full Bullguard Virus scan, nothing.

Windows XP SP3
Browsers used - Google Chrome & Mozilla Firefox
All updates are up to date.


Furthermore tried system restore this morning and it won't even open, now won't shut down so have to power off?

1 more replies
Relevance 91.02%

Is there a way I can tell Windows XP to just automatically close a program that wont respond anymore when i click to close it? it seems like i have to end it a million times before it gives me the "send error report" crap and finally closes!

Answer:Faster Exiting out of Non Responsive Programs

Load Regedit and browse to: HKEY_CURRENT_USER\Control Panel\Desktop

Select the "AutoEndTasks" string and change its value to "1"

Hope that helps


1 more replies
Relevance 91.02%

I dont know much about computers, so ill try my best to be as detailed as possible.
I have a Windows XP home edition with intel celeron m.
Yesterday, my computer refused to shut down. all it showed me was "saving your settings" for about 3 hours.
I finally had to shut it down from the power button.
Today, I tried opening up Itunes, and it wouldnt open.
I tried going to the "Add or Remove Programs" and I got a blank list.
I tried going to "my computer" but it took soo long for it to search for my items.
Finally, I tried opening up my antivirus system, (Avast) it sort of just froze mid-startup.
Whenever I try to restart/shutdown my computer all I get is my blank desktop, no icons, task bar, just my background.

Answer:non responsive programs/failed shutdowns

Welcome to BCI'm pretty sure you're infectedSome types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.Double-click on mysetup.exe to start the installation.If that did not work, then try renaming and changing the file extension. click this link if you do not see the file extensionRight-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.Right-click on mbam.exe, rename it to myscan.exe.Double-click on myscan.exe to launch the program.If that did not work, then try renaming and change the .exe extension in the same way as noted above.Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.If using Windows Vista, refer to How to Change a File Extension in Windows Vista.Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malwar... Read more

5 more replies
Relevance 91.02%

Problem just started today. I had a non-responsive Control Panel, and IE is also non-responsive. I disabled DWMSM, and that brought back most of the control panel's functionality.

However, the Uninstall Programs option is not working. IE will also not launch.

My HijackThis log:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - (no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - (no file)
O2 - BHO: (no name) - {72853161-30C5-4D22-B7F9-0BBC1D38A3... Read more

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Relevance 90.2%

Good evening to everybody,

I am using this custom build pc from over 1 year:

Windows 7 Home Premium 64-bit SP1
Intel Core i5 3570K @ 3.40GHz
8,00GB DDR3
ASRock Z77 Performance (CPUSocket)
AMD Radeon HD 7900 Series (ATI AIB)
931GB ATA WDC WD10EZEX-00Z SCSI Disk Device (SATA)
119GB ATA OCZ-VERTEX450 SCSI Disk Device (SSD) (windows is installed here)

since 3 weeks now I am having some hard times. It happens frequently that the PC start time is over 5 minutes, same thing with the shutting down. last night when shutting down the BSOD popped up (attached image). Since I mainly use this as a gaming PC I have not experienced any performance issue in-game.

The only that I changed on this set up is the supply unit, since the last one broke down.

Can someone please help me narrow down the issue?

I thank you in advance for any help you can give, and please let me if I missed some info.

Answer:Slow start/reboot/shut downs, BSOD 0x0000009F..

have you updated your chip set drivers ?

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I have a computer running XP SP2 + all updates to date, for a few months now when you go to press the start button the system can take upto 30-60 seconds to respond, once it does your right for another few minutes then stop's responding for another 30-60 seconds and keeps repeating this cycle. I have checked all running processors and there doesn't seem to be anything there that should be.

My initial thinking is that it's trying to check something which holds the system up regular???? Anyone else have this or seen this problem???

Thanks in advance!!

Answer:Start Bar not responsive

Demise of power supply is on the horizon....
In order to better respond to your question or problem

We require more detailed and specific information

Please repost your request with:

Computer: Brand Name

Age of system:

CPU: Brand, speed

Ram: Type, amount, speed

Peripheral devices

Operating system: Windows 98, 98SE, ME, XP Home, XP Pro, Other

Do you run Anti-Virus software: Brand Name, version #, date of most recent AV signature file

For Video or Graphic problems

Video Card: Brand Name, type, speed, Chipset, driver version and date

Video settings: resolution, advanced settings

For Internet problems:

Modem: Brand name and date of driver

Type connection: dial-up, cable, sat/DSL, other

Browser: IE, Netscape, version #

For Network problems:

LAN card(s): Brand, # of cards

Router: Brand name, type

# machines on network

Network settings and IP configuration

Please state your specific problem and when it started

Did you change anything, install anything before the problem started?

List any recently installed software

List software running in background ie: anti-virus program, mail programs, backup software.

Any power disruption or incomplete shutdowns

Failed Scandisk/chkdsk or defrag attempts

Use of any &#8220;tune-up&#8221; utilities, registry utilities, system diagnostics, other third party utility software

Recent downloaded software

Any new programs or files that have recently appeared in your STARTUP menu or msconfig STARTUP listing
... Read more

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I have a problem opening on line when I try to open anything from any browser i get that i have no connection
I checked the connection with Verizon and its works fine.
I did a speed test and I get 3.75 download and about 75 upload.
I tried to connect to team Viewer and was not responsive.
When I can get to my logmein accounts it shows this computer as offline
also when i try to use remote desktop i get "critical error has occurred"

it all fixes by rebooting

i think it all stared by a windows update before it wouldn't fix only by doing a restore point now it works like for a day then its acts up again and so on.

i Posted the problem on your Virus/Trojan/Spyware Help form they tried helping me but they say it looks like it is nor a virus problem.
here is a link to thread

On line programs not Responsive

i appreciate your help

Answer:Remote desktop and On line programs not Responsive

Hi, uninstall McAfee security scan:-

How do I uninstall McAfee Security Scan Plus?

Next go to start, search and type:- cmd right click on the returned cmd.exe and select "run as administrator" at the cmd prompt type:-

netsh winsock reset (press enter)

Restart computer, let us know how you get on.

19 more replies
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I've been having this problem for a while and it came out of the blue...

I load Windows 7 (64 bit) and after an hour or so programs accessing the internet stop responding (AppHangB1) such as Chrome, Windows live mail etc. I then have to restart my pc. I tried leaving my pc (desktop) for a few hours without a connection (via ethernet) and not a single hang/problem. I also tried leaving the internet connected with a browser or program running and it was fine.

I noticed last night that after it happened again (was watching a film on PC) the small monitor item in the task tray had a red mark through it, thus suggesting I wasn't connected to the internet . However, once I restart the PC everything is fine.

I ran Malwarebyte's anti-malware program and quarantined a few things but hasn't resolved problem.

I'm running the free versions of Zonealarm firewall and Avast anti virus. I suspect it might be one of these as I've had problems in the past with Avast.

Any advice/help would be greatly appreciated as I couldn't find anything on the internet about this problem.

Answer:Hanging/non responsive programs when connected to the internet?

It's not Avast as I use it on many machines.

See if one of the Nirsoft what crashed type programs give any indication. There's several of them, like Bluescreenview and some others mentioned on the page for that. Also MyEventViewer is good as it lets you look at several event logs in one place and filter out the info and other unneeded logs. All are stand alone programs that don't need installing. I use lots of them.

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I have on system that has become very slow and non-responsive. The hard drive light shows constant activity, but the Task Manager CPU usage is running low. I've updated my AVG and ran a scan with Spybot.

I've been running a RootRepeal scan but it's over an hour and no results yet.

Here is my DDS.txt file:

DDS (Ver_09-10-26.01) - NTFSx86
Run by Mike Wochholz at 13:48:42.39 on Sat 11/21/2009
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.415 [GMT -6:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:�... Read more

Answer:Slow and non-responsive

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until ... Read more

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Question: Responsive slow

I have a custom built desktop. It is Windows XP Professional SP3, Intel Pentium 4 3.20GHZ, 2GB DDR-400. My computer is pretty slow, it takes time to do stuff such as trying to choose a file to burn etc. I usually have to give it 1 minute or more so it can load. I have tried to do a full scan using DrWeb but after a minute of scanning it just randomly freezes, which i have to restart it. So i can't find out if there are other viruses on it. I've tried using sfc /scannow but it keeps saying to insert the XP disc which i did. Other people had told to copy the I386 folder to C: drive and change the registry to run from there but that didn't work. Can someone please help me, this may have a lot issues?

Answer:Responsive slow

Hi .Please read:Slow Computer - Slow Computer-browser Check Here First; It May Not Be Malware -;-it-may-not-be-malware/ As for scanning for malware...there are any number of online scans which can be performed.Trend Micro HouseCall - Free Online Virus and Spyware Scan - Trend Micro USA - Windows Live OneCare safety scanner Free online tool for PC health and safety - How To Use Sfc.exe To Repair System Files - Louis

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Relevance 90.2%

My computer is running very slowly, sometimes non responsive/freezes
Thank you for any help you can provide

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:07, on 2008-10-09
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us... Read more

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Relevance 90.2%

My pc has lately as expected gone very slow and not as responsive.
At the start-up especially. I have to wait a good 2mins before touching anything or things start to 'Not respond' and such.

I was wondering if you guys could recommend me ANYTHING that I could do to speed up my pc significantly.
Exclude, formatting my pc / buying new parts.

Thanks for your time.

Answer:Slow/Not responsive

First verify you're defragging your drive regularly. Vista is normally set to do this automatically so I doubt fragmentation has anything to do with it, but you should check to make sure.

Second, run antivirus. Sometimes a virus can slow a PC down. Again, I doubt this has anything to do with a slow PC, but it might.

Third, check your startup programs. If your PC is running slow at startup in particular, one real possibility is that you have a bloated number of programs and services starting up. Go through the list in msconfig and see if there's anything you can disable. Also use the Services console for the same thing.

Post PC specs. You might be low on resources.

18 more replies
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I'm a tech at a huge dealership. Some, not all, of our pcs have an issue with IE running really slow and some times not responsive at all. The thing is, all other programs wether it be firefox or some kind of messanger are not affected at all. I originally thought maybe it was some kind of connection issue, but after having both AT&T and the communications company that originally setup our connection come out and verify there is nothing wrong, I'm stuck searching for answers. I know it's not the "temp" or "offline" files as we delete and refresh the pc's all the time.

I'm really at a dead end here and I'm praying some of you guys and girls can help a brother out!

If you have any ideas and need to contact me asap, please feel free to pm me for my cell phone.

Thanks in advance,


Answer:IE V6-8 slow to not responsive?

I recently installed IE8, because my pages were loading very slow and constantly got not responsive. I would click on the mouse several times on page and it would then load quicker, sometimes. This happens with OutLook Express, too. It is still happening.

1 more replies
Relevance 89.38%

I am running Windows Vista on my computer.
My problem:
When I start up my computer (and after giving in my password) I reach the desktop. Everything seems normal, but I can not do anything except moving my mouse pointer. I can not open anything.
I hope someone can help me to get my computer operational again.
Thank you very much in advance!
Best regards,

Answer:Computer non responsive after start up

 What happens in Safe Mode?

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Relevance 89.38%

Greetings to all,
Currently experiencing an issue with the start menu. I click on START and move mouse to make a selection and it will not shade any area
regardless of selection. When I CLICK on any thing it just "dings". This is not the first time this has happened. It does it sporadically. I have
booted the system and this resolves it for awhile. Running Win 7x64. Don't have any problem connecting to Internet or any problems while
on it. Would appreciate any advice and suggestions.

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Relevance 89.38%

Last night, I upgraded my Windows 8.1 laptop to Windows 10. Since upgrading, the start menu is not functioning properly. While attempting to customize the menu by rearranging tiles and unpinning unwanted tiles, I realized that when I right click and unpin a tile, the tile remains in place. When I try to pin additional apps to the start menu, I right click and select pin to start, but they do not appear. Restarting the computer results in my changes appearing. I can then unpin or pin two or three tiles, only to have the same problem occur again. I have to restart again before I can see changes.

Any advice?

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Relevance 88.97%

I'm running Windows 7 (Release version, that's all I know I'm afraid) and the last couple days whenever I've tried to load a file through any program, that program goes unresponsive and ultimately has to be closed. To better explain the problem, here's an image of what's going on:

As soon as the load file window opens, the program freezes, and as soon as it's clicked the "-Programname- has stopped working" window opens up. I'd very much prefer not to have to reinstall 7 if avoidable, but this is an issue I really can't just deal with, so I'm hoping there's a fix that doesn't require reinstalling. Thanks in advance!

Answer:[SOLVED] [Windows 7] Programs Go Non-Responsive on Load-File


is this a problem with just this particular program or all programs? If it's just this one, have you checked to see if the program is compatible with W7? It may also be worth trying to run it in XP SP3 mode with admin rights?

Are you bang up to date with all windows updates?

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Relevance 88.97%

So yesterday I downloaded a program on accident that obviously came with malware.
It came with multiple programs and even changed my browser's search engine etc.
I used Malwarebytes and Windows Defender and I feel like I deleted most of the malware but I feel there is still something on my computer because whenever I'm using a program it would sometimes randomly "refresh" meaning the screen would flicker and the icon on the bottom would flicker as well, but nothing happens to the actual window.
What I mean by unresponsive when windows pop up is for example when I try to save a Microsoft word file, by either press ctrl+S / File > Save, no window pops up but I lose control of the program like as if the save window actually popped up (you can't type in the document while the save window is up). If I press escape the window briefly appears then disappears and I regain control again. Why is the window hidden?
Also whenever I run Avast or Windows Defender they become unresponsive when it gets to around 80% of the scan.
I feel like something is attacking these programs to try to prevent them from cleaning out whatever is left.
I'm reading about "rootkits" and I feel like I might have one of those. Thanks to whoever can help me, it would be greatly appreciated and I am glad to provide anymore information you need.
Windows 8

Answer:Icons keep "refreshing" and programs are non-responsive when a window pops up

Hello kelvinhe, and welcome to Bleeping Computer! My name is bloopie and I'll be helping you with your issues as best I can! ========== Step You mentioned you ran MBAM and Windows Defender...could you please post the last MBAM log so we can see what it detected/removed?To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)Open Malwarebytes Anti-Malware.Click the History Tab at the top and select Application Logs.Select (check) the box next to Scan Log. Choose the most current scan.Click the View button.Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)Open Malwarebytes Anti-Malware.Click the Scan Tab at the top.Click the View detailed log link on the right.Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.Logs are named by the date of scan in the following format: mbam-log-yyyy-mm-dd and automatica... Read more

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Less than a week ago I bought a Inspiron 15 3000.  So far it's been nothing but disappointment.  To start, the Cortana program would only completely kill any attempt at loading programs.  I've since disabled, however, Google Chrome, which I use for work, constantly stops responding.  I've tried to download apps from app store and get error messages.  I will go to close out of programs and the time from click to window close can be up to 30 seconds. 
Anyone else experience such lag?  I'm pretty disappointed considering it has no real programs up and running yet as it's a week old.  Trying to decide what to do.

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Relevance 88.97%

I just recently started having issues with logging into the internet.  There are times it will start normally and more and more times it becomes unresponsive and does not connect.  I will no longer allow me to click on a link through Outlook Express either.  This jsut started a couple days ago.  Once I am connected, everthing seems to go fine on the current session.  Starting another seesion once connected usually goes non-responsive. 
I have run MBAM and Spy-bot but this has not seemed to help.  HAve AVG Internet Sercuity installed.  I am running XP.
Thanks for your help

Answer:Slow Internet or non responsive

Hello Shawnee, Lessee if we can see something.Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using "Reset FF Proxy Settings" option Firefox should be closed.Please Download TDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive)Do not change the default options on scan results.Please download AdwCleaner by Xplode onto your desktop.Close all open programs and internet browsers.Double click on adwcleaner.exe to run the tool.Click on Delete.Confirm each time with Ok.You will be prompted to restart your computer. A text file will open after the restart.Please post the contents of that logfile with your next reply.You can find the logfile at C:\AdwCleaner[S1].txt as well.Last run ESET.Hold down Control and click on this link to open ESET OnlineScan in a new window.Click the button.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.... Read more

2 more replies
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Computer was running fine the previous night, I go to turn in on in the morning noticed it taking an unusually long time to load and then when it finally did the backround and appearance were changed to a much older windows look, which weren't even the defaults when I bought it and it didn't have my old settings saved or anything. I then noticed my internet connection wasn't up and I didnt even see the icon in the toolbar. I tried checking the connection and was told that no internet adapters were found and the menu was blank. I went to the device manager screen and saw that my computer is pretty much no longer picking up most of the hardware. Any programs I tried to run took an eternity to load and if they worked would soon become unresponsive, even basic programs to change comp settings an whatnot would soon become unresponsive and just freeze on the screen. I tried looking for similar problems and fiddling around but I keep getting no where. I am really a noob when it comes to issues like this, my friend who I usually go to for my comp problems has no idea and just suggested reformatting but before I attempt to go dig up those disks and loose everything, I was curious to see if any of you could offer a better solution. Oh and my op sys is win xp

Thanks for your time

Answer:Computer slow and non responsive

Try a system restore
Help and support pick a task .. go back a couple of days and see if it helps

1 more replies
Relevance 88.97%

my browswer takes a few minutes too start up from cold booting and sometimes its non responsive for a few minutes then starts working again can someone have a look at my hijack log thanks ive scanned for viruses none present used mal aware bytes and spybot search and destroy and its all clear

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:35:00 PM, on 28/08/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\logishrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logitech\QuickCam\Quickcam.exe
C:\Program Files\Hercules\Audio\DJ Console Series\HDJSeriesCPL.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Creative\MediaSource5\Go\CTCMSGoU.exe
C:\Program Files\Systweak\Advanced Vista Optimizer 2008\AVO.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\BullGuard Ltd\BullGuard\Bu... Read more

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Hey guys,

I'm having a lot of trouble just in the last few days. I have a VAIO Laptop (model number is in my info) running Windows XP with SP2. I come home and get the start up screen for Windows XP (the running time meter on the bottom) that stays there for about 5 minutes. I shut it off, rebooted and it was an extended time, but it finally went. Upon the login screen, I log in and the melody it makes for logging on is cut halfway through, as if someone yanked the cord on speakers. Everything is running extremely slow. When I try to actually do anything, the program pretty much becomes non-responsive. Sometimes tryin to End Program on the non-responsive program will not work. The info box asking to send info over the internet appears, however teh program is still running. McAfee virus scanned, first time brought up 11 or 12 items, however I had to go and ended the scan, I dont know if it deleted/quarantined the items or not, but the next time I came home and tried it only found 1 item, which was just a cookie. Also, the scan took upwards of 3-4 hours...Also, my CPU Usage is idling and roaming (currently) around 85-100% which I know is bad. Can't really tell which Process is causing all the usage. Not even running any programs, it is hovering up in those high numbers. The 100% is not a peak either, it stays up there for a while.

Unrelated, maybe: Since I got the computer I thought something may have been off. Frequently, probably most of the time, my computer wou... Read more

Answer:Slow, Non-Responsive, Muted. Help!

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the subject line says it is getting worse as far as freezing up is concerned...Deckard's System Scanner v20071014.68Run by Sherri on 2008-06-01 16:01:19Computer is in Normal Mode.---------------------------------------------------------------------------------- System Restore --------------------------------------------------------------Failed to create restore point; System Restore is disabled (service is not running).-- Last 5 Restore Point(s) --52: 2007-04-15 15:28:58 UTC - RP729 - System Checkpoint51: 2007-04-14 14:05:06 UTC - RP728 - Installed MaxBlast 450: 2007-04-14 08:19:13 UTC - RP727 - System Checkpoint49: 2007-04-13 07:31:51 UTC - RP726 - System Checkpoint48: 2007-04-12 07:01:06 UTC - RP725 - Software Distribution Service 2.0-- First Restore Point -- 1: 2007-02-28 01:20:52 UTC - RP678 - System CheckpointBacked up registry hives.Performed disk cleanup.Total Physical Memory: 254 MiB (512 MiB recommended).-- HijackThis (run as Sherri.exe) ----------------------------------------------Logfile of Trend Micro HijackThis v2.0.2Scan saved at 4:05:15 PM, on 6/1/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\... Read more

Answer:Slow, Non-responsive, Sometimes Freezing Pc

Hi,* Start HijackThis, close all open windows leaving only HijackThis running. Place a check against each of the following:O8 - Extra context menu item: &Search - - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -O20 - Winlogon Notify: c_2usr - c_2usr.dll (file missing)* Click on Fix Checked when finished and exit HijackThis.Make sure your Internet Explorer is closed when you click Fix Checked!Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.Updating Java:Download the latest version of Java Runtime Environment (JRE) 6 Update 6.Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 6".Click the "Download" button to the right.For Platform, select "Windows"For language, select your languageRead the License agreement and then Check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement".Click ContinueClick on the link to download Windows Offline Installation and save to your desktop.Close any programs you may have running - especially your web browser.Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.Check any item with Java Runtime Environment (JRE or J2SE) in the name.
- Examples of old... Read more

2 more replies
Relevance 88.97%

I am experiencing a very slow, non responsive behavior with my computer. At moments it goes great guns then comes to a screeching halt to the point I'm waiting a good 5 min for a screen refresh on a non internet window. I have run virus and ant-spy with no results
I have posted my HJT below- thanks in advance for taking a look at my post.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:14:40 PM, on 11/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Carbonite\Carbonite Backup\carboniteservice.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Mozy\mozybackup.exe
C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\system3... Read more

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My computer has gotten to be to slow to tolerate any longer.
Computer takes over 8 mins to boot up form a cold boot and over 3 mins from Hibernate.
I get a lot of RED X's in my mail and even on webpages. When I send pics in email they do not get in the email even if I copy and paste them. Looking at items in eBay take a long time to show up if at all. It just hangs ------- Have to close out and resign in to look more.
Computer is slow without being connected to the internet also. It just lags and get slower and slower....

Computer is a Dell Dimension 8300, P4 3.oo gig, 1 gig ram, 120gig Hard Drive 64 gig free...
I am using AOL9.5 and IE8 currently up-to-date .
I have run AVG 2010 AntiVirus, MalawareBytes, Spybot Search and Destroy, TrendMicro Housecall, Micrsoft Essentials, CCleaner and Glaries Utilities. I have also run Trend Micro RUBotted for rootkits - it found something that it wanted me to run Housecall to get rid of it. I did and it did not remove anything....
Slow as ever -------

Hope you can help - Thanks in advance --

Answer:Computer is very slow and non responsive a lot

have run AVG 2010 AntiVirus, MalawareBytes, Spybot Search and Destroy, TrendMicro Housecall, Micrsoft EssentialsUsing more than one anti-virus program is not advisable. Why? The primary concern with doing so is due to conflicts that can arise when they are running in real-time mode simultaneously and issues with Windows resource management. Even when one of them is disabled for use as a stand-alone scanner, it can affect the other and cause conflicts. Anti-virus software components insert themselves into the operating systems core and using more than one can cause instability, crash your computer, slow performance and waste system resources. When actively running in the background while connected to the Internet, they both may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior. Each anti-virus may interpret the activity of the other as suspicious behavior and there is a greater chance of them alerting you to a "False Positive". If one finds a virus or a suspicious file and then the other also finds the same, both programs will be competing over exclusive rights on dealing with that virus or suspicious file. Each anti-virus may attempt to remove the offending file and quarantine it at the same time resulting in a resource management issue as to which program gets permission to act first. If one a... Read more

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I am trying to troubleshoot my sister's laptop and having a really hard time with Windows 8.1. It is very slow, boot up takes several minutes, and pressing the Windows key pops up an empty screen rather than the Metro desktop so I cannot launch anything.
I was planning to replace her hard drive with SSD and upgrade to Windows 10, but even that is now impossible: the free upgrade option is now over, so this machine is stuck with Windows 8.1 unless she invests 166$ just to get Windows 10 or we try a pirated
Win10 which suffers from major activation issues. Trying to downgrade to Windows 7 is a real no go. I did that on my parent's machine and the installation took ages because the system spent more than 3 hours installing updates. Moreover, the contrast between
selected and unselected menu items is very very bad on Windows 7, making it very hard for me to select anything in menus unlessI use the mouse instead of the keyboard.
I will talk to her about Linux, but I'm pretty sure she won't want to try that, as she saw me struggle with so many minor issues on Linux. I am about to give up and recomend her to buy a Mac. This is driving me insane, as I really really hate Mac's, but
at this point, if Windows is such a no go and only newer machines can get Windows 10, I cannot figure out a way out.
Is Windows 8.1 usable if I reinstall it on a SSD, or would only an upgrade to Windows 10 give better performance and stability?

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I may be missing something, but none of my quick start menu buttons seem to work apart from the original windows links such as calculator and IE.When I press the window 'globe' start button, the list of my six most used apps are shown, even if i delete them and promote them back to the list, pin them to the list or whatever, they dont seem to work.The only way i can start an application is by going through the 'all programs' menu.Help please!Ta in advance

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Windows start bar and cortana not responding. tried clean installs, sfc, powershell fix. everytime windows updates it kills the OS.

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
Processor: AMD Turion(tm) 64 Mobile Technology MK-36, x64 Family 15 Model 76 Stepping 2
Processor Count: 1
RAM: 1982 Mb
Graphics Card: NVIDIA GeForce Go 6150, 64 Mb
Hard Drives: C: Total - 152524 MB, Free - 130981 MB;
Motherboard: Quanta, 30B7
Antivirus: None

I'd had the motherboard AND the hard drive replaced. Maybe a month or two later, the first problem that appeared was the startup. It occasionally gets stuck in the Windows logo, pulsing on and off. I have to force it to turn off and then go through a system thing that starts in black and white (forget the name of that). I can get in afterwards but it can take an hour, sometimes less, sometimes more. That's one problem. I think I'll stop there for now. I'm not savvy but not a total illiterate. Hope I can do this via TechGuy, 'cause I don't want to spend $150.
Thank you for your help.

Answer:Various - Computer start-up, Internet often non-responsive, and more

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I have vista business, 32g bit, lenovo laptop but with external mouse.

In the last few days since a few updates happened suddenly my scrolling is non responsive and jerky sometimes taking no effect at all. If i click the start menu intermitantly it flashes up and down and up and down and takes about 10 turns to actually work then will open something i didn't click to open.
The clicking of the mouse arrow seems to take no effect when closing down a box and when trying to do simple things like on internet explorer opeing up the bookmars section it clicks shut and opens and shuts and does not seem to work.
Its either incredily juddery and slow working or seems to click to jump quickly through to pages instread of one :0(
I have done all virus scanning and antispywear, have tested the mouse in paint and its fine it seems to be just since a few updates and i noticed yesterday its now so frustrating its almost unusable.
I also noticed the page keeps swimming down the way to the bottom and i have to click the left hand button on the laptop to get it to stop.
Please save my sanity its driving me insane :0(

Answer:Help Slow non responsive scrolling since update

Use system restore to go back to a point prior to the updates. Then set update to notify and not install. Install one at atime and use the computer. When you are satifisfied that it is working properly, install the next. The one that causes the problem should be hidden so it is not reinstalled after you uninstall it.
Windows Update

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Computer slow and getting unresponsive pages in Chrome
Hope someone can help me
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8139 Mb
Graphics Card: Intel(R) HD Graphics Family, -250 Mb
Hard Drives: C: Total - 928006 MB, Free - 361561 MB; D: Total - 21598 MB, Free - 2329 MB; E: Total - 4054 MB, Free - 1098 MB;
Motherboard: Hewlett-Packard, 17FC
Antivirus: Kaspersky Internet Security, Updated and Enabled

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:19:08 PM, on 9/23/2012
Platform: Unknown Windows (WinNT 6.01.3505 SP1)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\HP SimplePass 2012\TouchControl.exe
C:\Program Files (x86)\HP SimplePass 2012\BioMonitor.exe
C:\Program Files (x86)\Lexmark S600 Series\lxedmon.exe
C:\Program Files (x86)\Lexmark S600 Series\ezprint.exe
C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ApplePhotoStreams.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\ubd.exe
C:\Program File... Read more

Answer:system slow and internet not responsive

Hello and welcome to TSF.

HijackThis is no longer the preferred initial analysis tool in this forum.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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Due to space issues on my 'C' drive, where I keep my XP OS, I re-installed and partitioned my HD, as I have done before, but taking some Gb from D and adding it to C.

I have now done three installations of XP, each time with the same problem. The first being the main re-install and format of C and D, the second being only on the C drive and the third being another complete re-install and format of C and D.
Anyway, on each of these attempts I thought everything was going fine, gave the computer a few minutes to fire up and give all the icons, programs, internet and widgets time to sort themselves. However, when I went to use a program, Start menu, icon, pretty much anything I've tried it takes ages to respond, if at all, since I'll probably end up hitting the reset button.

The only reason I'm able to get on this website is because the first thing I did was hit the Firefox icon before everything was sorted and loaded on my desktop.

It would seem that after two or three minutes, during that load time, things do work I.e. Firefox. However, if I leave the computer alone and come back to it in 5 or 10 minutes time then I can expect all facets of the computer to be unresponsive, mega slow to function or just hang on screen - plenty of hourglass action going on.

Any ideas?


Answer:XP reinstall & now everything is non-responsive/mega slow

Possibly a lot of either downloading of updates (turn off auto update from MS), or anti-virus checking at boot time (depending upon whether or not you have any installed from the installation CD), or a conflict with current hardware and that assumed by an OEM install CD, or a version of XP is installed that is so out-of-date as to fail to work at all.

You only can know what is on your install CD and whether it differs from the current setup. A clue is that you seem to have firefox available from the off. That is not a standard install. You really should only install from a CD wth SP3 slipstreamed, as results can be unpredictable for anything before that. If you think it is internet activity, then install with the internet cable disconnected.

You also need to account for how your 'new' partition is set up. Is it already formatted, or is it unformatted after you have made space, and how indeed did you do the partition change?. I ask this because MS in their almighty wisdom, have subtly changed the NTFS specification without anybody much being aware, but in such a way that partitions created in (say) Win 7 or other recent software, can sometimes turn out to be incompatible with XP of earlier fame. Thus any attempt to write to the HDD sends it into a frenzy of bad-writes.

A solution to that would be to install (again, I know!) into just blank space, so the installer has to format the partition. Dont make it too enormous either, anything over 80Gb might be incompat... Read more

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I have an HP laptop g7-1101sa, about 6 months old. It is an AMD Phenom11 quad-core, 1.8GHz, 4GB RAM, 750GB. And i'm running windows 7.
I have had this about 6 months and it is so slow and unresponsive.
Web pages hang and take about 20 seconds to turn over. It's impossible to have two open programs. When you click on something it just feels as nothing is happening.
I run Norton security, Crap cleaner, malewarebytes, super antispyware. I clean up regularly.
It is so frustrating, half my time is spent shutting windows down because nothing is happening.
Any ideas what is wrong, or should I send it back.

Answer:HP laptop unbelievably slow and un-responsive

Norton Security. Uninstall it.
And just use Microsoft Security Essentials instead.

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hi i have an old sony vaio pcg-6c1m/vgn-s1xp running xp pro sp3 intel pentium m processor 1.70ghz 593mhz 512 mb of ram what it is ive done a fresh install and driver updates from sony aswell as windows/microsoft update im using avg 2015 anti virus with avg tune up but since updating the notebook seems really slow it freezes sometimes and becomes non-responsive. it seems to take ages opening a web page opening a program but before updates it was fairly quick and i dont understand it can anyone shed some light ion it please and thanks.:confused

Answer:freezing/slow speed/non-responsive

Where's my beer? :confused

You need to add more RAM. I'm running Windows XP & 7 on a partitioned hard disc with a 1.8 GHz Celeron CPU. But, I have 3 GB RAM.
Get rid of AVG and it's so-called Tune Up. Install Avast.

Visit, download the scanner, and you'll know what RAM and how much your PC can use.

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Hello everyone!
Facing an issue for the last couple of weeks - as far as I remember haven't installed any new app, driver or something like that.
So the problem is - after the bootup when I start working on my laptop suddenly apps become slow and not responsive (e.g. when I click on right click menu - shadow appears of context menu and after 5-6 seconds text appears as normal, also, when I drag some icons on my desktop, they get changed after couple of seconds). Moreover, when I open my disks, flash drive - they get oppened with delays of 4-5 seconds.
I am sure that is not the issue of non-microsoft services, as it appears on third-party apps as well (ie Aimp Player, Telegram, Photoshop).
Have tried fragmenting, cleaning up the computer for junk.
Any ideas how can I sort that out?
Dell Inspiron 15 7559 - Windows 10 v1607 Build 14393.576

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When I try to open either excel or an excel document it is really slow to open up. Once open it is really slow and non responsive when trying to use it. It is Excel 2007

Answer:excel is slow to open, use is non responsive

First thing to try is a Diagnostic:Running Microsoft Office Diagnostics from within Excel/WordClick the Microsoft Office buttonClick on the Excel/Word Options button to bring up the Excel Options dialog box (at the bottom of window)Click on the Resources button in the left hand paneClick on the Diagnose button in the right hand paneClick ContinueClick Run DiagnosticsRunning Microsoft Office Diagnostics from the Start MenuClick on the Start buttonClick All ProgramsClick Microsoft Office folderClick Microsoft Office ToolsClick Microsoft Office DiagnosticsClick ContinueClick Run DiagnosticsSee if that helps.MIKE

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Hi, Im new to these forums and have very basic computer knowledge. My computer is at times unresponsive ie it will work then all of a sudden either stop responding, slow right down or completely shut off on its own. I do regular adware checks and also use AVG free antivirus. I also noticed that my norton firewall was disabled, when I restart my computer it is always disabled again, so im always having to turn it on. I did enstall windows defender firewall but it wont open for me at all due to unidentified problem.

I have run the bitdefender online scan which picked up the following..
C:\Documents and Settings\Owner\Local Settings\Temp\tmp1.{f16ab9b0-11d5-44ca-9960-20061a1527c8}.QQQ=>{f16ab9b0-11d5-44ca-9960-20061a1527c8}
Infected with: Exploit.Win32.WMF-PFV.B

C:\Documents and Settings\Owner\Local Settings\Temp\tmp1.{f16ab9b0-11d5-44ca-9960-20061a1527c8}.QQQ=>{f16ab9b0-11d5-44ca-9960-20061a1527c8}
Disinfection failed

C:\Documents and Settings\Owner\Local Settings\Temp\tmp1.{f16ab9b0-11d5-44ca-9960-20061a1527c8}.QQQ=>{f16ab9b0-11d5-44ca-9960-20061a1527c8}

C:\Documents and Settings\Owner\Local Settings\Temp\tmp1.{f16ab9b0-11d5-44ca-9960-20061a1527c8}.QQQ
Update failed

Also after using your database section for startup programs, it seems some of my startup programmes are questionable, although I did use the autorun that was suggested, I couldnt make h... Read more

Answer:Computer Slow And Non Responsive At Times

Welcome KylieYou should print out these instructions, or copy them to a NotePad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet. Please download Sysclean Package & save it to your desktop.Create a new folder on drive "C:\" and rename it Sysclean - (C:\Sysclean).Place the inside that folder.Then download the latest Virus Pattern Files - (Pattern files are usually named, where xxx is the pattern file number)Extract (unzip) the pattern file into the Sysclean folder where you put (Click here for information on how to extract a file if your not sure how to do this. DO NOT scan yet.Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".Double-click ATF-Cleaner.exe to run the program.Under Main "Select Files to Delete" choose: Select All.Click the Empty Selected button.If you use Firefox browser click Firefox at the top and choose: Select AllClick the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the p... Read more

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I have a Dell 1511 laptop upgraded to Windows 10 from Win 8.
But since a few days it has become damn slow and unresponsive many a times.
Even opening the file explorer or the control panel has become a task itself.
Dont know where the actual problem lies.
Pl help me out...
Below is my sysinfo log

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home Single Language, 64 bit
Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz, Intel64 Family 6 Model 69 Stepping 1
Processor Count: 4
RAM: 3976 Mb
Graphics Card: Intel(R) HD Graphics Family, 1024 Mb
Hard Drives: C: Total - 943624 MB, Free - 822684 MB;
Motherboard: Dell Inc., 04NGGW
Antivirus: Windows Defender, Disabled

Answer:Slow responsive Windows 10 laptop

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After many attempts to fix it (reset router, modem, spyware scans, ad aware scan, virus scan, disk clean up, disk defrag...ipconfig /release and /renew)my internet is still unusually slow. I'm talking not even getting over 350kbps at like 3am, barely hitting 100 at peak hours. When normally im sitting at around 2MbpsHere's my hijack this log file...please helpLogfile of Trend Micro HijackThis v2.0.2Scan saved at 10:32:20 PM, on 11/03/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16608)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program ... Read more

Answer:Unusually Slow And Non Responsive Internet

I apologize for the very long delay. We have a huge backlog of HijackThis Logs to handle and it has been taking us greater time than normal to get caught up. If you are still having a problem, and want us to analyze your information, please post a brand new hijackthis log. If we do not hear back from you within a couple of days we will need to close your topic.When posting your logs please post them directly into the reply. Do not attach them or include them codeboxes going forward.Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.Close all applications and windows.Double-click on dss.exe to run it, and follow the prompts. If your anti-virus or firewall complains, please allow this script to run as it is not malicious. It is also possible that you may need to disable your Antivirus or Antimalware programs before this program can run properly A guide on how to temporarily disable many of the common protections programs can be found here.When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimizedCopy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt and the extra.txt in your next reply. If you have any problems with the logs, both can be found in C:\Deckard\System Scanner.

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My computer has been really slow and almost every program or application I run is not responsive for like 5 minutes before finally running properly. However, when I minimize then restore the window it is another 5 minutes of waiting before it works properly. I have attached my Hijackthis log. I am running XP SP2, installed Norton Internet Security Suite yesterday, ran a virus scan and nothing came up. No other symptoms than non-responsive applications at first. If I try to close them through the Task Manager it takes forever before they shutdown too.


Logfile of HijackThis v1.99.1
Scan saved at 4:02:42 PM, on 7/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\... Read more

Answer:Help! Computer Real Slow, Not Responsive


Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those three things, everything should go smoothly :D

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe


I apologize for the delay in responding, but as you can probably see the forums are quite busy.
Unfortunately there are far more people needing help than there are helpers.

If you still require help please post a fresh HJT log

Installed Programs

Please could you give me a list of the programs that are installed.Start HijackThis
Click on the Misc Tools button
Click on the Open Uninstall Manager button.
You will see a list with the programs installed in your computer.
Cl... Read more

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Hi - I just purchased a refurbished IBM T2 Laptop, with Windows XP Professional installed. Worked perfectly until I downloaded Verizon WiFi software. As part of the Verizon WiFi download proceduce, Verizon asked me to download SP3 and Net Framework. And then I downloaded the Verizon WiFi software. The computer will now go through the boot procedure, but opening Windows is extremely slow - approximately 1/2 hour to get to the desktop, which is completely non responsive. I can get to Control Panel/Remove Programs, but cannot remove any programs. I tried Safe Mode, but cannot remove programs from there either. I tried System Restore, no luck there.

I own a copy of Windows XP Home (Upgrade Version). Can I use this to install or correct any problem? Any thoughts?

Many thanks,


Answer:Windows XP Extremely Slow & Non-Responsive

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Hi everyone,

I'm on a Dell Studio 15 with Windows Vista. I'm fully updated as of yesterday.

I generally use my Blackberry as a tethered modem, but a few days ago the internet basically became non-existent. I've gone through all the normal reinstalls and fixes for the tethered modem access...this problem is different.

Windows can find no problem with the connection, but pages simply stick while they are loading. I'm using a public wifi connection right now and the connection is incredibly slow/failing, and giving me strange errors when I try to connect to sites I normally connect to (one was "this website uses incorrect compression", but I seem to have fixed that with a cache clear in FF).

I use IE 8.0.6 and FF 3.6.3.

As I'm using it right now, when I go to download a program in IE or even look up the About IE info, the windows that pop up are acting funny...not closing when I click the X, giving me a not responding error, and acting like they are trying to close but are unable to do so.

Here is my HijackThis log.



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:45:51 PM, on 6/15/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18928)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files (x86)\Ja... Read more

Answer:Internet suddenly non-responsive/very slow

Hiya and welcome to Tech Support Guy

Are you still having this problem? If so, do the following:

Download TFC by OldTimer to your desktop

Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
It will close all programs when run, so make sure you have saved all your work before you begin.
Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM ... Read more

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When I issue a command, it sometimes takes 10 seconds to 30 seconds to even respond. It must have some sort of virus in it. Can you take a look at this HijackThis log and give me a suggestion?

Logfile of HijackThis v1.99.1
Scan saved at 8:50:21 AM, on 3/13/06
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Iomega HotBurn Pro\Autolaunch.exe
C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\CA\eTrust Internet Security Suite\caissdt.exe
C:\Program Files\Netscape\Communicator\Program\AIM\aim.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files... Read more

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I am losing the ability to launch from the start menu and apps ike Cortina and NFL are no longer responsive. I am not that familiar with this system and am rather confused at why this is slowly not working. After the initial download everything worked fine.

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When clicking on icon on start page, the icon responds but does not start. A few will activate, desktop, office, etc, but most will not open at all. Store opens but then immediately shuts down and goes back to start page. Any suggestions will be greatly appreciated.

Answer:Windows 8 start page icons non-responsive


Are you at Windows 8.1 update?
What type of PC do you have and make and model is great?
What screen resolution do you have, to find this on the legacy desktop right click and choose "Screen Resolution" and tell us what it is as if too low then the Windows 8 desktop icons will not load a Windows 8 app. Need at least 1024x768 screen resolution.

What you could try and help find any issues with the apps is this trouble-shooter HERE

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Relevance 86.92%

Working on my inlaws laptop.
Cant boot into desktop .. gets to welcom page.. and little further then blackscreen and error message(s).
WerFault and Explorer - Application Error
"The instruction at ..... referenced memory at. The required data was not placed into memory because of an I/O error status of 0x0000185"
I can not get to desktop to install or run things .. or look at event viewer
Ran Avast Rescue - which found things .. but didnt fix the issue.
Ran Malware Bytes by pulling out the HD from the latop and running it on through another PC using sata to usb cables   - again found stuff but didnt fix the issue
Ran Kaspersky Rescue disk - which found a few things - but didnt fix the issue.
Went into safemode yesterday - but when i tried to install any apps like Tdsskiller .. machine went unresponsive.
Ran some built in diagnostics to check hardware a few days ago - but nothing glaring showed up - memory is foggy now .. but i know it didnt come back saying there was an issue with the CPU, cache, ram or HD.
I feel like the OS is messed up ..  cant explain why .. it just doesnt feel like hardware.  What i dont know is the OS damaged and needs to be repaired .. replace .. or is something nasty in there causing it .. or was something nasty in it for long enough to permanently mess with the OS.
Not being able to get in to do stuff is making this really hard to sort out .. at work i ... Read more

Answer:PC wont boot, slow or non-responsive in safemode.

 Two things you could try would be (1) chkdsk with the option to check for and attempt to repair any bad sectors, and (2) SFC /scannow from an elevated command prompt.  If you can boot to Safe Mode or the command prompt, you can do the SFC and schedule the chkdsk (which will require a reboot).
 Of course you could always save the data then restore to factory settings too.
Good luck.

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Relevance 86.92%

I have an ACER Aspire 5250 laptop SNID 20103232016 running Windows 7.  I don't know the cause but the system has started to become very slow at times with windows going unresponsive. To get things moving often opening the task bar (cntr-alt-del) will work. But not for long.
I have run chkdsk with no reported issues, I updated the system bios, and a bunch of hardware drivers. I ran Avira scan, Malwarebytes scan, and the ESET scanner recommended in an earlier similar post with no issues.
Any suggestions?
Results from MiniToolbox here:
MiniToolBox by Farbar  Version:21-04-2013
Ran by Conner (administrator) on 21-05-2013 at 12:32:00
Running from "C:\Users\Conner\Downloads"
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
Atheros AR5B125 Wireless Network Adapter = Wireless Network Connection (Connected)
Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20) = Local Area Connection (Media disconnected)
===================... Read more

Answer:Applications constantly going non-responsive - very slow comp

Please Publish a Snapshot using Speccy - , taking care to post the link.

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Greetings Friends,
Gateway Laptop, NV53
Will not turn on (black screen), no bios screen, the power light is on (blue), battery light is blue, but the screen is black, when I press and hold the power button, it will power down.  The CD drive works, but how can I run the recovery disks created due to the fact that nothing appears.
Could it be the hard drive or a monitor issue?
Please help.
Thanks in advance

Answer:Windows 7 Wont Start - Black Screen, None Responsive

Not to be a smart A but the answer is yes. Could be either. If you have a monitor you can plug into the laptop that might help eliminate one. Is there any HDD activity [blinking light] to indicate thae drive is active? If both are non-op then I'd look at the power supply
Keep us posted

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I have a Dell XPS 400 (DXP051, BIOS version A05, 05/30/06) Windows XP desktop PC with a UBS keyboard and UBS mouse. It has an Intel Pentium D CPU at 2.80 GHz, dual core, 64 bit Intel EM64T.
My problem is that both the mouse and keyboard are nonresponsive after boot-up when the ?Windows Welcome, click user to start? window comes up. (Both DO work perfectly in boot mode and in the diagnostic tests.) I?m not sure what the problem is - the computer has always worked fine until this problem. One clue is that after a Windows update on ~ 12/17/12 the shutdown got hung up after hours of attempting and so I turned off the power and shut it down that way.
I have tried many things (with no result), all while trying all mouse functions and keyboard functions such as arrow keys, num-arrow keys, Windows symbol key, various combinations of alt, ctrl, shift, delete, esc, and numlock keys, etc. Since I have no functioning mouse or keyboard at the Windows welcome page I have shutdown the computer with the power push button on the computer which seems to do a ?proper? shutdown. Things attempted (again all with no result):
1. Disabling the Integrated NIC (factory default setting is on/ enabled) under ?Integrated NIC? in SETUP.
2. Enabling the Integrated NIC with PXE enabled under ?Integrated NIC? in SETUP.
3. Disabling the USB controller (factory default setting is on/ e... Read more


Greetings oslecw to TSF,

Reading your post, I recommend that you shutdown the computer; then, power it up again, gently tapping whatever Key you use to enter SETUP.
Once in there, reset all options back to default, and allow the computer to restart.
Post back with the results.

Kind Regards,

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Relevance 86.1%

I am trying to create a DVD using Cyberlink PowerDirector. It reaches 21%, at which point Windows 7 deems it non-responsive and kills it.
I tried it on my old Windows XP machine and noticed that it DOES sit at 21% for a very long time (minutes) but eventually soldiers on to successful completion.

So it seems that Windows 7 is being a bit eager to kill off this task. Is there anyway I can turn off this feature in Windows ... or increase the time it waits ... or exempt a certain .EXE from being axed?

I have tried searching online but of course any search with the term "non-responsive" in it just comes back with thousands of posts on how to kill such tasks, rather than how to not have Windows 7 kill them for me.


Answer:Windows kills a task that appears non-responsive but is just slow

I have somewhat the same issue; I use a tool that pulls data out of a SQL server on a Wan, and I have scheduled the extraction using a tool I have scheduled early in the morning so I have my data to work with when I come into office. I know that this is a slow retrival process, but it always completes, even if it takes time. Problem is, Windows Task Scheduler seems to be thinking the task has become unresponsive and kills it.
If you found a way to prevent your tasks from being killed, or have found a way to increase the delay before Windows considers a task non responsive, please let me know!

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Relevance 86.1%

I have three probs and desperatley need help...1. my computer has been running very slow and continually encouters errors (not responding)etc..2. I cannot left click to open any of my file cannot find an executable file for 'file folders'3. I have progs not wanted opening in startupLogfile of HijackThis v1.99.1Scan saved at 1:06:19 AM, on 3/3/2006Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Running processes:D:\WINDOWS\System32\smss.exeD:\WINDOWS\SYSTEM32\winlogon.exeD:\WINDOWS\system32\services.exeD:\WINDOWS\system32\lsass.exeD:\WINDOWS\system32\svchost.exeD:\WINDOWS\System32\svchost.exeD:\WINDOWS\system32\spoolsv.exeD:\WINDOWS\System32\CTsvcCDA.exeD:\PROGRA~1\Ontrack\Fix-It\mxtask.exeD:\WINDOWS\Explorer.EXED:\WINDOWS\system32\gearsec.exed:\program files\\agent\mcdetect.exed:\PROGRA~1\\vso\mcshield.exed:\PROGRA~1\\agent\mctskshd.exed:\PROGRA~1\\vso\OasClnt.exeD:\PROGRA~1\\PERSON~1\MpfService.exed:\program files\\vso\mcvsshld.exed:\progra~1\\vso\mcvsescn.exed:\program files\\agent\mcagent.exeD:\WINDOWS\System3... Read more

Answer:Program File Missing / Slow Responsive Apps

Hello djebreak and welcome to the BC HijackThis forum. I see no signs of viruses or malware in the log. It is clean.There are a couple of entries with files missing so let's clean those out while you are here.Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.For the folder problem, the association is probably missing. Try this. Click Start->Run and type cmd.exe and press the Enter key. At the command prompt type the following 2 commands and press the enter key after each one:ftype folder=%SystemRoot%\Explorer.exe /idlist,%I,%L assoc folder=folderClose the command prompt window.For any programs you do not want starting up with windows use the MsConfig program to disable them. Click Start->Run and type msconfig.exe and press the Enter key. Go to the Startup tab and clear the checkbox for any program that is not wanted at startup. When finished click the Apply button and then the Ok button. Reboot the machine for the changes to take effect.In regards to slow performance and any errors, the XP forum can help wit... Read more

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Relevance 85.28%

For the last two builds through 14942 (I'm on the fast ring), I've been having problems where the start button/start menu would freeze or become non-responsive. I've run virus/malware scans (with paid ESET and Malwarebytes) with no threats shown. I will click the start button and either nothing will happen, or the background will come up blank for 30 or so seconds until the buttons/tiles fill in. I then click on the tiles and nothing happens, or the programs open 30-60 seconds later.Odd problem - haven't seen anything like this ever.

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Relevance 85.28%

Toshiba Satellite, Model A205-S5804 With vista operating system ,after it boots I get an error Run DLL ,Error loading program C;\progra~\my webs~\bar\bin\m3plugin.dll, The specified module could not be found ,then the Window live one care program starts and the system freezes, several times I tried to start in safe mode would not start, I just now got it into safe mode and tried to run a virus scan and the system froze again, I think it is infected with a virus and I do not want to format the hard drive as there are lots of pictures and files that I do not want to loose, I opened the security program and it will not let me turn on the turn it on,  What can I do?? Please help 

Answer:Windows vista on Toshiba laptop is super slow non responsive

QuoteC;\progra~\my webs~\bar\bin\m3plugin.dllYou're infected.Read here:,46313.0.htmlStart new topic here:,7.0.htmlDo NOT post any logs in THIS thread.

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Relevance 84.46%

I followed the instructions in the guide and I finally got Avast antivirus installed on the laptop but was not able to update it as the system would not let it connect to the web site, I ran a boot scan and it did not find anything, then I was able to update the virus scanner and ran a scan and it found 5 or 6 infections which I placed in the chest, then I installed the cc cleaner and ran it and then I could not connect to have it analyzed so the log is gone, now the computer is so slow that it takes about 20 minutes to get to my desktop, and the control panel will not open, when I click on control panel I get a silhouette of the window and the rest is invisible then it closes on its own, also it keeps closing and locking the user after less than 60 seconds, I am so frustrated and confused I don't know what to do now, Please help!! Irven 

Answer:Toshiba Laptop Super slow and non responsive, was directed to post in the malwar

You have to produce some logs....try running them in safe mode and/or when you save the programs rename them , For example...test.exe or sniper.exe...this will allow the programs to fool the virus.......this may enable you to run them and produce logs for analysis...........You may even have to download the programs to a USB drive and transfer them to the infected pc......Calm down, relax, and someone will get you up and running,,,,

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Relevance 82%

Hi all,
i just got a new was working relatively fine for about a month until it started freezing when playing games.the only games i am playing are gtaIV eflc and Dragon age inquisition.
both games freeze after 30 minutes or so of Gameplay
In GTA it freezes like the game went to halt ,character stops then sound fades out and it ends up not responding.
as i have learned recently that going to the task manager alt+ctrl+del ..gets me out to the desktop..for which when i alt tab back to the game it unfreezes and works normally ..however with missing all he sounds, music and such is ok ..but spoken audio goes away..which actually makes me think its an audio issue.
dragon age switches of the screen( no signal ) and eventually crashes the PC.
aside from gaming i do get occasional BSOD's ..specially when the pc goes to sleep/which i have set to Never sleep now..however i got a whole system freeze a day ago with the "sleep off"
i have GPUZ running and cant find any overheating in the logs from the VGA card or the CPU.they are actually very close to idle temp .
another thing to add is that i am using another audio interface/sound card for music there is another audio driver on the computer...and i get the freezing whether i am using the on board sound or the audio interface
also i have just purchased an extra HDD..1TB .and i am using it with my older 320gb.i have just installed it a week ago .which makes me think it could be the problem
thou... Read more

Answer:games freeze-have to alt tab to unfreeze+random shut downs

Sounds like either power transformer problem or somethings overheating,either way it's under guarantee so take/send it back do not try to mend it yourself you will invalidate your guarantee

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Relevance 78.72%

My 2 day old Notebook is a great dissapointment.  It runs slower than the 5 year old dead Toshiba it replaced. The touch pad works sometime and sometime it just sits there.  The computer will freeze a random times. My OS is windows 10 64 bit. My feeling now is: Have I bought a lemon??  Should I return it?

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Relevance 78.31%

Hi. I am new to this forum, and my computer knowledge is probably a negative 6 on a scale of 1-10.I have a Dell Inspiron 1501 and I use Windows XP. Trend Micro is my anti-virus. I use Firefox as my browser. I was having problems with IE8 and read online that I may have better luck with Firefox. I have a wireless connection. I also recently had a virus (I think it was something that disguised itself as an anti-virus program) that was fixed by Trend Micro. My computer is used for everyday stuff, email, photos - nothing fancy, and not for work.Here are my issues: Firefox frequently becomes unresponsive and has to shut down, there are significant delays launching Firefox, ITunes, Outlook, etc... I have problems shutting down and often have to just power off. Sometimes I get an "MCI Command" error when trying to shut down. Overall, my computer is running like garbage. It seems like I have something running in the background that is causing issues with programs launching. Here is my Hijack This log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:43:30 PM, on 7/15/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\... Read more

Answer:Programs not responding, frequent shut downs

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

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Relevance 77.08%

When I try to start my media centre software it closes down straght away and my PC runs so slow. Itried downloading both The spy ware and IE programs you said but then my pc would not connect to the net? So I un-installed them again to post this query? I've pinged all my network connections and they all give good responses.

ANALYSIS: 2008-04-27 09:34:39
Description Version Active Updated
McAfee VirusScan Yes Yes
Id Description Type Active Severity Disinfectable Disinfected Location
;=======================================... Read more

Answer:PC running very slow and some programs shut down as soon as I start them?


Unfortunately i have some bad news for you!

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.

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Relevance 77.08%

Our K450e has been havings issues for over two months (purchased new August 2014). It takes around 10 minutes to boot-up. Various programs will hang or freeze once opened. It operated fine for the first two months, but since October it's been problematic. We've tried the Lenovo Solution Center, also restored the unit back to factory settings numerous times, but nothing has worked.  According to the diagnostic report, there are 2 failures: "Targeted Read Test" and "Smart Short Self Test." Can someone please help with a solution to these problems. 

Go to Solution.

Answer:Slow start-up with K450e, programs hang/freeze.

Found my missing paperwork, contacted support and it appears I have a faulty hard drive. A replacement is on the way.

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Relevance 76.67%

I've been having some strange problems with a fairly new PC and I was hoping the community could help. It all seems to stem from my windows Explorer not functioning properly, but I'm worried it could be a hardware issue. This computer is fairly new, just 8 months old. These problems all started happening about 3 weeks ago.


Windows 7 64-bit, Home Premium SP1 (w/ all of the latest updates)
AMD PhenomII X6 1055T Six-Core CPU w/ HyperTransport Technology
Asetek 510LC Liquid Cooling System
1TB Western Digital SATA-III 6.0Gb/s 64MB Cache 7200RPM HDD
GigaByte GA-890XA-UD3 AM3 AMD 790X Motherboard
GSKILL 8GB (2GBx4) DDR3/1600MHz Dual Channel Memory
700 Watts - XtremeGear Power Supply
x2 ATI Radeon HD 5770 1GB GDDR5 16X PCIe Video Cards (in CrossFire mode)

1) When I boot the computer, everything works fine until I get to the "Starting Windows" boot screen. The Windows logo will do it's animation for about 6 seconds and then freeze. Then, nothing will happen for either a few minutes or not at all. The activity on my hard drive also seems to stop. I usually have to hit the reset button and start all over again. Windows asks if I want to repair my startup, and I have many times before, but that doesn't seem to work.

2) Windows Explorer will hang or not respond every once in a while. I'll delete or move applications and it won't show what I did on the desktop, folder, etc. until I hit F5 to refresh. I'll right click and the... Read more

Answer:Solved: Windows 7 hangs during boot, with programs, and shut downs

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Relevance 76.26%

Trying to be detailed, computer will either not start-up, takes 5 or 6 tries to get going, as it shuts down within seconds.
Once its on it will stay on for an okay period, but I am never sure of when its going to quit.
Cannot start up in safe mode - it freezes.
Cannot do a disk repair - unable to complete.
Shuts down during scndsk (spel)
Receive no error messages either.
Just making sure it has not been infected prior to probably having to change hard drives, RAM or whatever.
Log is below and thanks a million
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:43:40 PM, on 4/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Softex\OmniPass\Omniserv.exe
C:\Program Files\Visioneer\OneTouch 4.0\OtService.exe
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\Program Files\Webroot\Washer\WasherSvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Soft... Read more

Answer:Start-up and Shut-downs within seconds

It would be nice to get a response to this

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Relevance 76.26%

I have a rather big problem, when I shut down my computer at any given time I have to hit the logoff function 3 -5 times before it actually goes into shutdown mode.
Is this a registry issue? What do I need to do to correct this issue?

All help appreciated at this moment in time.


Answer:[SOLVED] slow shut downs

I would say it is very unlikely to be a registry issue, more likely just waiting for many programs to shut down or potentially a malware issue.


Just one thing though, from what you said, it sounds like you are clicking 'log-off' to shut down? Can't you click on 'shut-down'?


I suggest the first thing you try is to close all the programs you have running, and then try shutting down (by clicking on the shutdown button). See if this has made any difference.


I also suggest you carry out a clean up of your system, removing junk and carrying out a defrag.

To carry out a clean, you can use CCleaner, CCleaner - Optimization and Cleaning - Free Download, however stay away from the registry cleaning section, as it is unlikely to give you any benefits and cause potential damage.

Don't forget, you could also run the in-built Disk Cleanup inside XP.

To defrag, as you are using XP, you could just use the inbuilt one, alternatively you could use defraggler, Defraggler - File and Disk Defragmentation - Free Download.


Any more information might help. For example, did the slow shutdowns only just start? Have you tried running an anti-virus/malware scan?

4 more replies
Relevance 76.26%

Hi guys,
I have a laptop PC running on Windows Vista (SP2) and an Interl Core Processor at 1.6 GHz with 120G hard drive (50 out of 120 used so far).
Lately i noticed that it takes ~2min to shut the PC down. I am affraid i may be running some "unwanted" processes on the background and it gets slow so i run Hijackthis and got the following results. Can someone please take a look at it and suggest me ways to spead up my PC?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:26:12 PM, on 12/19/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Opera\Opera.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL ... Read more

Answer:Slow shut downs. I run a HijackThis

Hi and welcome to TSF.

I'm afraid HijackThis no longer provides the information we require.

We want all our members to perform the steps outlined in the link given below, before posting for assistance.

If you have problems with any of the steps, simply move on to the next one and make a note of the problem in your reply.

Please note that the Security Forum is always busy, so I would ask for your patience while waiting for a reply - it may take a few days.

This thread will now be closed.

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Relevance 75.44%


Today I experience the oddest thing I have ever seen on my PC.

This morning the power on button would not start my PC. I checked the cable and the wall socket and popped the case to look inside. Nothing seemed out of the ordinary.

I turned the case on its side to get better lighting inside and the PC started right up. I was surprised at that so I stood it back up and it shut down. I hit the power button and nothing happened so I tilted it on its side and hit the button and voila, power. So I let it boot and after its all done and windows is up I can use everything normally with no issues. I turned the tower back up and it stayed on. Not 2 minutes later it shut off again and immediately restarted. The second time it did this it ran a disk check (Im assuming because of the sudden shut downs) and it turned out fine.

Right now the PC stays on like nothing is wrong when its laying on its side. As soon as I stand it back up it shuts down within a minute and restarts.

Its a Dell XPS 420
Intel Core 2 Quad
Q6600 @ 2.4 ghz
3 gig ram
32 bit OS Windows Vista
I have installed:
Nvidia 9800
+Extra Case fans

This PC has worked flawlessly since I bought it a year and a half ago (and immediately installed the card and fans). This is the first issue I have had and it feels like some sort of power short, rather than an actual PC issue.

Any ideas?

Thanks in advance.

Answer:Sudden no start - random shut downs

Sounds like your switch might be faulty what I would try is jiggling the wire to the power switch to see it shuts down.

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Relevance 75.44%

I have an old Compaq Presario with a 2.6ghz Celeron processor, 768MB RAM running Windows XP SP2.  Just recently the computer starts up and shuts down randomly.  Sometimes the machine will start up (lights and all) for about less than 5 seconds and then powers down.  Sometimes it will go all the way to the boot screen and then all of a sudden power off.  Sometimes it will enter Windows and then will immediately go through a normal shut down.  After this it will tend to start up again, and shut down at different times by itself in a cycle.  The power button really doesn't have much of an effect, sometimes it will do something, sometimes it won't.  I'm unable to do much of anything with it like this.UPDATE: I just changed the CMOS battery and reseated the RAM, the computer at least now boots up correctly into Windows.  However, given a long period of time, it still sometimes will normally shut down without notice and restart.  I don't know the cause of this issue?  Is it some virus or spyware?  (I'm going to run some scans to check.)  Any ideas?All help is appreciated.

Answer:Random Computer Start Ups and Shut Downs

Download, unzip, and run (no installation needed)BlackBox: computer temperatures, along with processor model:

6 more replies