Computer Support Forum

Infected w/ Win64:Sirefef-A[Trj], Win32:Sirefef-AD[Rtk], Win32:Malware-gen

Question: Infected w/ Win64:Sirefef-A[Trj], Win32:Sirefef-AD[Rtk], Win32:Malware-gen

When I try to turn Windows' firewall on/off, I get the message "Due to an unidentified problem, Windows cannot display Windows firewall settings.

The Security Service center cannot be started.

I cannot install cumulative security update for IE8.

I was getting redirected to different websites in new windows when surfing.

I recently removed AVG and installed Avast. I also recently updated JAVA and removed old JAVA stuff.

Avast keeps indicating it has blocked:

Infection - Win64:Sirefef-A[Trj]
Object [email protected]

Infection - Win32:Sirefef-AD[Rtk]
Object - [email protected]

Infection - Win32:Malware-gen
Object - [email protected]

I have scanned w/ Avast (Avast also did a boot scan), Malwarebytes, and SuperAntiSpyware, and nothing has changed except the redirect seems to have stopped.

I tried the gmer scan three times and each time it resulted in a blue screen. All I could read on the screen was uwldypow.sys.

Anyway the DDS file -

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18882 BrowserJavaVersion: 10.5.1
Run by JIM at 21:05:10 on 2012-06-29
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.1013.170 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Linksys\Wireless-N Network Monitor\NICServ.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe
C:\Program Files\Sony\VAIO Event Service\VESMgrSub.exe
C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Sony\VAIO Update 3\VAIOUpdt.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\ScanSoft\OmniPageSE4.0\OpWareSE4.exe
C:\Program Files\Linksys\Wireless-N Network Monitor\WPC300N.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\TextBridge Pro Millennium\Bin\InstantAccess.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Apoint\ApMsgFwd.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Linksys\Wireless-N Network Monitor\OdHost.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_257_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.google.com/
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uDefault_Page_URL = hxxp://www.sony.com/vaiopeople
mStart Page = hxxp://att.yahoo.com
mDefault_Page_URL = hxxp://att.yahoo.com
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*http://www.yahoo.com
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = <local>
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: {02478D38-C3F9-4EFB-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: EWPBrowseObject Class: {68f9551e-0411-48e4-9aaf-4bc42a6a46be} - c:\program files\canon\easy-webprint\EWPBrowseLoader.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre7\bin\ssv.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
{e7df6bff-55a5-4eb7-a673-4ed3e9456d39}
EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [Apoint] c:\program files\apoint\Apoint.exe
mRun: [ISBMgr.exe] "c:\program files\sony\isb utility\ISBMgr.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [VAIOSurvey] c:\program files\sony corporation\vaio survey\Vista VAIO Survey.exe
mRun: [VAIOSecurity] "c:\program files\sony\vaio security center\VSC.exe" 1
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"
mRun: [Linksys Wireless-N Notebook Adapter] c:\program files\linksys\wireless-n network monitor\WPC300N.exe
mRun: [InstantAccess] c:\program files\textbridge pro millennium\bin\InstantAccess.exe /h
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [ROC_roc_dec12] "c:\program files\avg secure search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRun: [SunJavaUpdateSched] "c:\program files\java\jre7\bin\jusched.exe"
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Toolband.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Toolband.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Toolband.dll/RC_Print.html
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
Trusted Zone: real.com\rhap-app-4-0
Trusted Zone: real.com\rhapreg
Trusted Zone: rhapsody.com\rhap-app-4-0
Trusted Zone: rhapsody.com\rhapreg
DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} - c:\program files\yahoo!\common\yucconfig.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{40FC4565-3516-4BCA-8D15-D9318DC658B2} : DhcpNameServer = 192.168.0.1
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
Notify: VESWinlogon - VESWinlogon.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\jim\appdata\roaming\mozilla\firefox\profiles\jwsi331m.default\
FF - prefs.js: browser.startup.homepage - hxxp://google.com
FF - prefs.js: keyword.URL - hxxp://isearch.avg.com/search?cid=%7B253cdbb6-a71b-44f3-9ad5-b4ba63c6dbc9%7D&mid=f7754ed519af47d1aa68d15aefaa04a9-80391b5240125a12089bf9f480b6c4b638feeb6a&ds=AVG&v=9.0.0.21&lang=en&pr=pr&d=2011-12-15%2022%3A18%3A49&sap=ku&q=
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff10.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff4.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff5.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff6.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff7.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff8.dll
FF - component: c:\program files\avg\avg2012\firefox4\components\avgssff9.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.10411.0\npctrlui.dll
FF - plugin: c:\program files\oracle\javafx 2.1 runtime\bin\plugin2\npjp2.dll
FF - plugin: c:\users\jim\appdata\roaming\mozilla\firefox\profiles\jwsi331m.default\extensions\{fcab6fdd-5585-425b-95c1-5ed856f3fd08}\plugins\npstarter.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-6-22 721000]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-6-22 353688]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2010-1-5 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-1-5 67664]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCORE.EXE [2010-7-25 116608]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-6-22 21256]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-6-22 57656]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-6-22 44808]
R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2006-12-18 227328]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-6-28 40776]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2010-1-5 12872]
.
=============== Created Last 30 ================
.
2012-06-29 22:59:19 32768 ------w- c:\windows\system32\IJRMF.exe
2012-06-29 22:19:50 -------- d-----w- c:\program files\Oracle
2012-06-29 22:18:35 772504 ----a-w- c:\windows\system32\npDeployJava1.dll
2012-06-28 21:49:41 -------- d-----w- c:\users\jim\appdata\local\ElevatedDiagnostics
2012-06-28 20:08:23 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2012-06-23 01:11:02 721000 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-06-23 01:11:00 57656 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2012-06-23 01:10:11 41224 ----a-w- c:\windows\avastSS.scr
2012-06-23 01:09:02 -------- d-----w- c:\programdata\AVAST Software
2012-06-23 01:09:02 -------- d-----w- c:\program files\AVAST Software
2012-06-21 23:58:32 -------- d-sh--w- c:\windows\system32\%APPDATA%
.
==================== Find3M ====================
.
2012-06-21 23:56:15 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-06-21 23:56:14 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-05-04 23:29:16 687504 ----a-w- c:\windows\system32\deployJava1.dll
2012-04-04 19:56:40 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
.
============= FINISH: 21:09:56.41 ===============

Relevance 100%
Preferred Solution: Infected w/ Win64:Sirefef-A[Trj], Win32:Sirefef-AD[Rtk], Win32:Malware-gen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Infected w/ Win64:Sirefef-A[Trj], Win32:Sirefef-AD[Rtk], Win32:Malware-gen

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster. NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer. NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.Security CheckDownload Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 3 1. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.Double click on combofix.exe & follow the prompts. When finished, it will produce a report for you. Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stallNote 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer"information and logs"In your next post I need the following
Log from Combofixlet me know of any problems you may have had
How is the computer doing now?Gringo

30 more replies
Relevance 132.53%

Ladies and Gentlemen of the VTSM forum,

I need help. I thought I had a pretty simple rootkit infection, but tdsskiller/mbam has proven ineffective. MSE is able to identify and ostensibly remove the infection, but doing so makes the computer unbootable and system repair unable to complete, forcing a system restore to the infected state. Infection extends back to the oldest restore point. Win7 64 bit, running MSE and MS firewall with mbam for antimalware. SFC/scannow shows clear. google redirects on firefox and chrome, occasional slowdowns, windows defender is unable to start on boot, otherwise the system seems to be running fine. No rootkits recognized by tdsskiller. As mentioned in the title, MSE shows win32/conedex.b, win32/sirefef.p, win64/sirefef.m, and win64/sirefef.e

Here's the DDS log. Please let me know what else I should supply. Thank you in advance!

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_29
Run by wstrawn at 16:51:52 on 2012-02-17
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.4061.1285 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* / Copyright 4
SP: Microsoft Security Essentials *Enabled/Updated* / Copyright 3
SP: Windows Defender *Disabled/Updated* / Copyright 2
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch... Read more

Answer:win32/conedex.b, win32/sirefef.p, win64/sirefef.m, and win64/sirefef.e combination is killing me

Hi Weeps!My secret agent name on the forums is SweetTech (you can call me Agent ST for short), it's a pleasure to meet you. I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
If I instruct you to download a specific tool in which you already have, please delete the copy that you... Read more

37 more replies
Relevance 124.99%

I seemed to have picked this up last night. So far all I've done is when my anti-virus detects it, I've been moving it to anti-virus chest. When I ran the full scan though, it said it doesn't detect anything. Any help would be greatly appreciated.
 
 
 
 
 
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16476  BrowserJavaVersion: 1.6.0_30
Run by Toni at 7:09:16 on 2013-09-10
Microsoft Windows 7 Starter   6.1.7600.0.1252.63.1033.18.2048.392 [GMT -5:00]
.
AV: avast! antivirus *Enabled/Updated* {C37D8F93-0602-E43C-40AA-47DAD597F308}
SP: avast! antivirus *Enabled/Updated* {781C6E77-2038-EBB2-7A1A-7CA8AE10B9B5}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: IObit Malware Fighter *Disabled/Updated* {A751AC20-3B48-5237-898A-78C4436BB78D}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Program Files\IObit\Advanced SystemCare 6\ASCService.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\system32\atieclxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files\Lexmark S300-S400 Series\ezprint.exe
C:\Program Files\Lexmark S300-S400 Series\lxeamon.exe
C:\Program Files\Common Files\Spigot\Search Sett... Read more

Answer:Win32:Sirefef-BTT [Trj], Win64:Sirefef-A [Trj], Win32:Malware-gen

Good evening.  Download TDSSKiller.zip from Kaspersky from here and save it to your Desktop. You will then need to extract the file(s) from the zipped folder. To do this: Right-click on the zipped folder and from the menu that appears, click on Extract All...In the Extraction Wizard window that opens, click on Extract and the contents should appear in a new window. Please close all open programs as this may result in a reboot being necessary.Double click TDSSKiller.exe to begin.Click Change parameters and check the two boxes under Additional Options and then click OK.Click Start scan and allow the tool to do just that.One the scan has completed, if the tool has identified anything allow it to carry out it's default action(s) - you'll need to click Continue where appropriate.Finally, if it prompts you to reboot your machine, please click Reboot Now and ensure that your machine does so.The log that the tool creates will be located at the root of you hard drive as C:\TDSSKiller.Version_Date_Time_log.txt. - i'd like a copy of the contents in your next reply.Please check that you get the one with the right date and time.   

19 more replies
Relevance 124.99%

Hello everyone,I just discovered this forum while searching for a fix to my problem. I stumbled upon this post [Thread @ Bleepingcomputer] and he has the exact same problem as I have, even though the name is different. It seems his problem was fixed through a few custom actions a member suggested to him, and I figured I was SOL with my problem and would need the help. So thanks in advance to whoever ends up helping me!So my PC was running a bit slow, but the thing that ticked me off was this popup that kept appearing randomly, even once triggering on youtube.com, a site which has never generated popups in the recent past. This nagged me so I launched MBAM and it found something called Trojan.Dropper.BCMiner and it failed to remove it after asking for a reboot. So I try a bunch of stuff, I don't really remember all I did since I fired in no precise order, ComboFix (which didn't start at first, but it did once I rebooted into safe mode later in the process), the kaspersky malware tool I've seen suggested a lot here(I don't remember the exact name), MBAM, a MSSE scan and SUPERAntiMalware. All of them failed at doing anything good. I also ran the avast MBR fix tool to no avail, it actually blue screened my PC.After I started reading on the topic linked earlier, I ran almost the exact same procedure, up to getting a FRST log, which I now do have. In the end, I'm having the same problem I had at the beginning, MSSE is crazy about the two desktop.ini files in... Read more

Answer:Infected with Win32/Sirefef.P and Win64/Sirefef.AB

Hi,I'd like to see an updated FRST log:download Farbar Recovery Scan Tool and save it to a flash drive.(you need the 64bit version)Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.... Read more

14 more replies
Relevance 124.99%

I recently downloaded a file and was later infected by Win32/Sirefef.AB and Win64/Sirefef.P viruses. Any help in resolving this issue would be greatly appreciated.
 

Answer:Infected with Win32/Sirefef.AB and Win64/Sirefef.P. Help

Welcome to MajorGeeks, Yellow77

Please download Farbar Recovery Scan Tool and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:


Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
On the System Recovery Options menu you will get the following options:





Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
Click to expand...


Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and f... Read more

3 more replies
Relevance 124.99%

Avast keeps detecting Win32:Sirefef-B, Win64:Sirefef-A, and sometimes Win32:Malware-gen.  Multiple scans detect & quarrantine files, but the trojan warning keeps popping up.  My friend ran ComboFix on it & claims that everything is fine now, but I'm concerned that he shouldn't have run ComboFix yet and also that it may not have actually removed this infection.  Here is my log from DDS.txt:
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16506
Run by Michael Calhoun at 0:57:18 on 2013-10-07
Microsoft® Windows Vista™ Home Basic   6.0.6002.2.1252.1.1033.18.3034.1819 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\bcmwltry.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\Intuit\... Read more

Answer:Infected with Win32:Sirefef-BTT & Win64:Sirefef-A

Hello troyman5150 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the sam... Read more

16 more replies
Relevance 117.74%

Hello all,

I'm a first time poster here and have come here looking for help in resolving my infection issue. I followed the directions in the read first thread and will post my logs. I am / was experiencing the following issues:


Firefox would redirect to various pages such as newsfudge.com. Since proceeding through the read first post, and also running goored? I have not noticed this recently.
Sometimes browsing seems to be incredibly slow, possibly related to the redirections.
Since attempting to troubleshoot this issue (Microsoft Security Essentials), it is believed that this is causing the following issue:

! You are about to be logged off
Windows has encountered a critical probelm and will restart automatically in one minute. Please save your work now.

If I let the computer restart itself, then this will keep happening. I have learned to "interrupt" it by running a normal restart after the message pops up. So far everytime the computer comes back I won't get the message. If I restart again, it will happen again. I haven't noticed anything in particular relating to this in the system log.

While not experiencing problems with the programs to resolve issues like this, I have noted that it has prevented me from patching games such as Rift. I believe this is related.
While working in safemode sometimes I noticed Adobe Flash 11.3 installer would frequently run trying to get me to install it. I do believe there was a massive security thr... Read more

Answer:Win32/Sirefef.AB & Win64/Sirefef.P; Browser Redirection, Windows Critical, Restarts

Re: Win32/Sirefef.AB & Win64/Sirefef.P; Browser Redirection, Windows Critical, Restar

Welcome to Major Geeks!


Rescan with HitmanPro, when it finds services.exe - Virus, allow it to Replace by clicking the down arrow next to the detection and choosing Replace.

Also allow Hitman to delete the C:\Windows\assembly\GAC_32\Desktop.ini piece of the infection
Afterwards, click the Next button.
HitmanPro may want to reboot the PC in order for the changes to take affect, please do so.
Reboot back into normal Windows and run another scan with HitmanPro and then attach the latest hitmanpro.zip log.
Also do the below:

Delete the below folders if found:
C:\Windows\installer\{5efa2d27-76c5-fff1-abd3-fdc5fc0c9d41}
C:\Users\Administrator\AppData\Local\{5efa2d27-76c5-fff1-abd3-fdc5fc0c9d41}


Download the current version of MGtools and save it to your root folder. Overwrite your previous MGtools.exe file with this one.

Run MGtools.exe ( Note: If using Vista or Win7, make sure UAC is still disabled. Also don't double click on it, use right click and select Run As Administrator )


Now attach the below log:

C:\MGlogs.zip
Make sure you tell me how things are working now!
 

1 more replies
Relevance 116%

I went through the other threads and noticed a fix.txt is needed to repair my brother's computer. I used the frst64 to aquire the two logs attached to this message. Any chance someone can help us? Let me know if you need anything else. His computer starts up and then shuts down before much can be done so I don't have a normal log for you, but I will see what I can get for you.

Thanks!
Scott

View attachment FRST.txt



View attachment Search.txt
 

Answer:win32/sirefef.ab and win64/sirefef.p infection fix.txt needed

You did not run it properly as indicative by the contents of the log. You need to do it again according to these instructions and you must NEVER follow a fix tailored especially for someone else.

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

To enter System Recovery Options by using Windows installation disc:


Insert the installation disc.
Restart your computer.
If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
Click Repair your computer.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.
On the System Recovery Options menu you will get the following options:





Startup Repair
Sys... Read more

11 more replies
Relevance 114.55%

I installed Microsoft security essential and ran a full scan of the system. But I found out that my windows is attacked by Trojan:win64/Sirefef.W, Trojan:win64/Sirefef.M and Trojan:win32/Sirefef.AK. Microsoft security essentials was unable to remove them. The main issue that I have been facing since this incident is that windows can't update Firewall settings. the following message is displayed "Windows Firewall cant change some of your settings. Error code 0x80070424". Additionally, the antivirus program "Microsoft security essential" keeps on detecting the above mentioned malwares and asks to delete these files. Once deleted it asks for a reboot. After restart again these viruses are re-created and its been happening for the last couple of weeks.sea In order to resolve this issue I searched the internet and found http://www.bleepingcomputer.com so I posted a topic regarding this issue and I have been recieving help from one of your experts. Here's the link of this topic:http://www.bleepingcomputer.com/forums/topic455970.html/page__gopid__2721298#entry2721298Now that problem persists, I have been asked for the elevated help and to post a new topic here. I am glad to know that your team is so dedicated for our help. As I am using 64-bit version of windows so only DDS logs were created. DDS.txt logs are given below and attach.txt is been attached as well.....DDS (Ver_2011-08-26.01) - NTFSAMD64 Internet Explorer: 9.0.8112.16421 BrowserJavaVersion... Read more

Answer:Infected with Trojan:win64/Sirefef.W, Trojan:win64/Sirefef.M and Trojan:win32/Sirefef.AK

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your malware problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE:... Read more

27 more replies
Relevance 113.68%

Hi guys,

Since yesterday I'm getting alerts from Microsoft Security Essentials about trojans in C:\Windows\assembly\GAC_32\Desktop.ini and C:\Windows\assembly\GAC_64\Desktop.ini

First I tried bootable live CDs from AVG and Dr.Web, scanned and cleaned PC with Microsoft Security Essentials, after it didn't helped, smoked Google a little and found your forum.

Read "READ & RUN ME", and here are the log files.

Huge thanks in advance
 

Answer:Trojans: Win32/Sirefef.AB and Win64/Sirefef.P

and here are 3 other logs..
 

4 more replies
Relevance 113.68%

Yes I have the dreded infection and have downloaded the frst64.exe and will run it to get the log files...
Any other directions or advice would be great

Not sure if this is the correct place to post virus infection requests...if not please direct me to the correct place...I do have the frst.txt file for my issue to upload when necessary.

Thanks
Russ

Answer:Win32/sirefef.AB / win64/sirefef.P infection

Read the guide here on preparing logs

http://www.bleepingcomputer.com/forums/topic34773.html

and create a topic here

http://www.bleepingcomputer.com/forums/forum22.html

You can also post the FRST log

Good luck

1 more replies
Relevance 113.68%

Hello,

Microsoft Security Essentials is notifying me that Win32/Sirefef.AB and Win64/Sirefef.P are potential threats, but of course trying to remove them does nothing.

Attached is my Farbar Recovery Scan Tool log. Thanks in advance for any help!

Answer:Win32/Sirefef.AB and Win64/Sirefef.P Infection

Hello user314159 and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
If I instruct you to download a specific tool in which you already have, ple... Read more

4 more replies
Relevance 113.68%

Hi,
I have recently changed AV probrams from Eset nod 32 to Microsoft Security Essentials.

Upon running a scan with MSE, it has detected two trojans,
Trojan:Win32/Sirefef.AB
Trojan:Win64/Sirefef.P

Located in:
C:\Windows\assembly\GAC_32\Desktop.ini

I have gone through READ & RUN ME.
I did not run RootRepeal as I have Windows ultimate x64.
ComoboFix and TDSSKiller did not create log files.

TDSSKiller did find 2 threats and attempt to delete, upon reboot Windows because stuck in loading.

Thanks in advance
 

Answer:Trojan:Win32/Sirefef.AB & Win64/Sirefef.P

Currently reviewing those logs and will get back to you as soon as possible.
 

2 more replies
Relevance 113.68%

Hello. My antivirus picked up these two and I was wondering if anyone could help me remove them. I tried using dds to send you logs but no attach or dds txt pops up after using it,and I'm an amateur when using computers so I have no idea how to find those logs if they exist somewhere in my system. Hope someone can help.

Answer:win64 sirefef -btt and win32 sirefef - a detected

Hello SONYAns I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

4 more replies
Relevance 109.62%

Hello,

I've been infected with Sirefef for a week now, tried system restore, Full system scans in safe mode, tdss killer, numerous Sirefef removal tools from Kaspersky, Eset, Symantec to no avail. MS SE still founds Sirefef reincarnations from time to time.

please help!

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by The Great Dark Lord at 2:12:28 on 2012-07-01
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.8159.4495 [GMT 4.5:30]
.
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Wind... Read more

Answer:Sirefef.P Win32 / Sirefef.Y Win64

Hi,Please run the following:Download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computerFollow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.In the next menu, use the arrow keys on the keyboard to highlight Command Prompt and press Enter.In the command window type in notepad and press Enter. The notepad opens. Under File menu select Open. Select "Computer" and find your flash drive letter and close the notepad. In the command window type e:\frst64.exe and press Enter. Note: Replace letter e with the drive letter of your flash drive.The tool will start to run. When the tool opens click Yes to disclaimer. Uncheck the Whitlelist boxes next to Registry, Services, Drivers, and known DLL's Place a check next to List Drivers MD5 Press Scan button. It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

33 more replies
Relevance 107.3%

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At t... Read more

Answer:win32/sirefef.ab, win64/sirefef.p and win64/sirefef.m

Hi Gringo
Thanks for your help. my firewall is down and i am lost on what to do. i have done what you asked and hope its ok.
what is this sirefef ? seems like it wants to stay.

Scan result of Farbar Recovery Scan Tool Version: 16-05-2012
Ran by SYSTEM at 16-05-2012 19:15:34
Running from F:\
Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [10151968 2010-05-20] (Realtek Semiconductor)
HKLM\...\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey [1271168 2012-03-26] (Microsoft Corporation)
HKLM-x32\...\Run: [NUSB3MON] "C:\Program Files (x86)\NEC Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe" [113296 2010-03-29] (NEC Electronics Corporation)
HKLM-x32\...\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [843712 2012-01-02] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [amd_dc_opt] C:\Program Files (x86)\AMD\Dual-Core Optimizer\amd_dc_opt.exe [77824 2008-07-22] (AMD)
HKLM-x32\...\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\... Read more

8 more replies
Relevance 106.14%

Avast continually blocks the following threats: - Win32:Malware-gen - WIn32:Downloader-PKU [Trj] - Win32:DNSChanger-VJ [Trj]Avast scans and detects Win32:Sirefef-PL [Rtk], cannot remove it though.Malwarebytes scan detects BCminer, quarantines it, though never seems to get rid of BCminer. Other issues of possible note: - Windows Firewall not running 0x80070424 - Backup & Restore - last backup did not complete successfully - server execution failed - 0x80080005Ran both DDS and GMER (GMER did not have all the options available as per the preparation guide, and did not log anything when the scan was complete). .DDS (Ver_2011-08-26.01) - NTFSAMD64 Internet Explorer: 9.0.8112.16421Run by Family-pc at 12:37:05 on 2012-08-05Microsoft Windows 7 Home Premium 6.1.7601.1.1252.2.1033.18.16383.13888 [GMT -4:00].SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}.============== Running Processes ===============.C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k RPCSSC:\Windows\system32\atiesrxx.exeC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\sy... Read more

Answer:Win32:Sirefef-PL, Win32:Malware-gen, WIn32:Downloader-PKU [Trj], Win32:DNSChanger-VJ [Trj], BCMiner need help

Hello Njals, Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Finally, please reply using the ADD REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.
I will be analyzing your log. I will get back to you with instructions.Do you have a USB Flash Drive you can use?

21 more replies
Relevance 103.53%

found with mse and scanned with malwarebytes no help, just hoping someone can help
 
dds file logs
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16635  BrowserJavaVersion: 1.7.0_09
Run by Sean at 15:38:09 on 2013-08-03
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.8141.5674 [GMT -7:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* 1
SP: Windows Defender *Disabled/Updated* 0
SP: Microsoft Security Essentials *Disabled/Updated*

dataLayer.push({'event':'ldfMDL','mdlLocLabel':'forums'});

jQuery(function ($) {
// Load dialog on page load
$(".modal_cbox").modal({
opacity:50,
containerCss:{
backgroundColor:"#c8c9c9",
borderColor:"#5983C3",
height:510,
padding:5,
width:830,
},
onShow: function (dialog) {
$("html,body").css("overflow","hidden");

if( /Android|webOS|iPhone|iPad|iPod|BlackBerry|IEMobile|Opera Mini/i.test(navigator.userAgent) ) {
$('body').css('position','fixed');
}
},
onClose: function (dialog) {
$("html,body").css("overflow","auto");

if( /Android|webOS|iPhone|iPad|iPod|BlackBerry|IEMobile|Opera Mini/i.test(navigator.userAgent) ) {
$('body').css('position','relative');
}

$.modal.close();
}
});
});
9
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k... Read more

Answer:trojan.win64/sirefef.p and trojan.win32/sirefef.ab removal help

Hello silencer626 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the sa... Read more

34 more replies
Relevance 103.24%

Microsoft Security Essentials keeps reporting this Trojan and quarantines it. After attempts to remove the file, It keeps reappearing. It shows a file location that I am unable to find on my system C:\WINDOWS\Installer\{c9895293-dd75-a99b-8995-cba2d2461db3}\U\[email protected]
Now I am getting a warning about VirTool Win32/Obfuscator.XQ @ C:\WINDOWS\Installer\{c9895293-dd75-a99b-8995-cba2d2461db3}\n However, this file cannot be located wither. There is no C:\Windows\Install directory.
Also Combofix loads and starts then it crashes. Disappears from file manager and splash screen disappears -- The program literally stops running.


DDS Text File Contents:
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_26
Run by Estelle Clark at 2:59:47 on 2012-05-19
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2423.1353 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Nero\Tools\InCD\InCDSrv.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\SUPERAntiSp... Read more

Answer:Infected with Trojan:Win32/Sirefef.AG and Sirefef.I

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE:... Read more

4 more replies
Relevance 102.37%

I recently purchased this laptop from a friend for a great price. After using the laptop I realize why it was such a bargain...

It had a Win7 fake anti-virus pop-up shortly after using it at home while I was in the process of trying to install avast! on the machine. By running a combination of rkill and MBAM I managed to remove the fake anti-virus and prevent it from rearing its head every time I tried to open any program. This didn't resolve the next issue of the DNS Changer though, not to mention any underlying issues I may not be aware of. After running a boot-time scan with avast! I discovered Win64:Sirefef-C (hiding inside of consrv.dll, my better judgement screamed "LEAVE IT ALONE"), and I also have the issue of Win32:DNSChanger-VJ being blocked by avast! every few minutes. If I disable avast! and attempt to do any internet browsing I got thrown all over the place. I'll never go to yellowpages.com again, that's for sure.

In the end, I ran out of options, so here I am, hoping that you good folks can get me out of this pickle (and a possible case of buyer's remorse! haha). My logs are below. Thanks in advance.

Guy

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_25
Run by Guy at 4:14:05 on 2011-12-12
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2804.1488 [GMT -5:00]
.
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
... Read more

Answer:Win64:Sirefef-C / Win32:DNSChanger-VJ

Hi Guy! Welcome to the forums!My secret agent name on the forums is SweetTech (you can call me Agent ST for short), it's a pleasure to meet you. I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
Do not do things I do not ask for, such as running a spyware scan on your computer. The one thi... Read more

15 more replies
Relevance 102.37%

It appears that I have a trojan or trojans on my computer. Avast keeps telling me that either Win32 DNSChanger-VJ has been blocked or Win64 Sirefef-A has been blocked. I noticed that there are a couple of previous posts on similar trojans. Should I just read and follow one of those or does removal need to be tailored to my computer?
I have Toshiba Satellite A135 Windows Vista Home Basic, 32 Bit, Service Pack 2.
Thanks

Answer:Win32 DNSChanger-VJ/Win64 Sirefef-A

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE:... Read more

56 more replies
Relevance 101.5%

Hi,

I have been plagued for a few days now with the WIN64/WIN32: Sirefef infection and eventhough my Avast detects it and constantly sends things to the virus chest I am unable to completely remove this virus.

Any help would be greatly appreciated.

Thanks so much in advance.
DDS log

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19088
Run by pariss at 14:24:25 on 2012-07-06
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.2046.1030 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:�... Read more

Answer:Infected with WIN32 : Sirefef malware/virus

Hi,Please run the following:Download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Boot Menu:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.Use the arrow keys to select the Repair your computer menu item.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Choose your language settings, and then click Next.Click Repair your computer.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolScan your computer's memory for errors.Command Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe and press Enter.Note: Replace letter e with the drive letter of your ... Read more

12 more replies
Relevance 100.92%

Please run the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) ... Read more

Answer:Win64/Sirefef.y sirefef.w sirefef.b present. Laptop keeps rebooting every 1 minute. Firewall cannot turn on

Hi,

Thanks for the reply.

Scan result of Farbar Recovery Scan Tool Version: 25-07-2012 01
Ran by SYSTEM at 29-07-2012 11:19:09
Running from F:\
Windows 7 Home Premium (X64) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [Trend Micro Titanium] C:\Program Files\Trend Micro\Titanium\UIFramework\uiWinMgr.exe -set Silent "1" SplashURL "" [1111568 2011-10-08] (Trend Micro Inc.)
HKLM\...\Run: [ETDCtrl] %ProgramFiles%\Elantech\ETDCtrl.exe [2589992 2011-04-12] (ELAN Microelectronics Corp.)
HKLM\...\Run: [AtherosBtStack] "C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe" [617120 2011-03-13] (Atheros Commnucations)
HKLM\...\Run: [Trend Micro Client Framework] "C:\Program Files\Trend Micro\UniClient\UiFrmWrk\UIWatchDog.exe" [197152 2011-02-10] (Trend Micro Inc.)
HKLM\...\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey [1271168 2012-03-26] (Microsoft Corporation)
HKLM-x32\...\Run: [ASUSWebStorage] C:\Program Files (x86)\ASUS\A... Read more

20 more replies
Relevance 100.92%

Hi,

I have read and followed all of the READ ME First instructions and uploaded all of the logs.

I have Avast and saw such viruses as:

Win32:Malaware-gen
Win32:Trojan-gen
Win32:Sirefef-PL [Rootkit]
HTML:RedirME-inf [Trj]

Thank you for any help.
 

Answer:Win32:Sirefef, Win32:ZAccess, Win32Trojan, Win32:Malware-gen

Fix items using RogueKiller.

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these 7 detections:


[RUN][SUSP PATH] HKCU\[...]\Run : Adobe CSS5.1 Manager (C:\Users\Jenn\AppData\Local\217b5d83-aef6-4b4d-a997-e0d286f0df22ad\bdaefbdaedfdfad.exe [-]) -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-3525285151-1972300058-3382392559-1001\[...]\Run : Adobe CSS5.1 Manager (C:\Users\Jenn\AppData\Local\217b5d83-aef6-4b4d-a997-e0d286f0df22ad\bdaefbdaedfdfad.exe [-]) -> FOUND
[RUN][SUSP PATH] HKCU\[...]\RunOnce : Adobe CSS5.1 Manager (C:\Users\Jenn\AppData\Local\217b5d83-aef6-4b4d-a997-e0d286f0df22ad\bdaefbdaedfdfad.exe [-]) -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-3525285151-1972300058-3382392559-1001\[...]\RunOnce : Adobe CSS5.1 Manager (C:\Users\Jenn\AppData\Local\217b5d83-aef6-4b4d-a997-e0d286f0df22ad\bdaefbdaedfdfad.exe [-]) -> FOUND
[RUN][SUSP PATH] HKCU\[...]\Run : bdaefbdaedfdfad (C:\Users\Jenn\AppData\Local\217b5d83-aef6-4b4d-a997-e0d286f0df22ad\bdaefbdaedfdfad.exe [-]) -> FOUND
[RUN][SUSP PATH] HKUS\S-1-5-21-3525285151-1972300058-3382392559-1001\[...]\Run : bdaefbdaedfdfad (C:\Users\Jenn\AppData\Local\217b5d83-aef6-4b4d-a997-e0d286f0df22ad\bdaefbdaedfdfad.exe [-]) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\Users\Jenn\AppData\Local\{40021656-4d6d-26e9-ca6e-3085e6c4f832}\n. [x]) -> FOUND

Place a checkmark each of these it... Read more

9 more replies
Relevance 100.34%

Good evening. I hope I can get some help. Running Windows 7; experiencing browser search result links being redirected; security and anti-malware protection can detect but not permanently remove backdoor and trojan malware; no other obvious symptoms present as yet. Likely rootkit infection? DDS.txt is as follows:

.
DDS (Ver_2011-06-23.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_26
Run by Doctor at 17:24:13 on 2011-08-04
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3959.2170 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {61CDFD9D-3CAC-9270-C6FC-52325ACB795B}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k net... Read more

Answer:Trojan: Win64/Sirefef.B and Backdoor: Win32/Cycbot.B

Additional symptom observed: MS security essentials updates disabled, "Error code: 0x80070422"; Windows 7 Firewall settings cannot be accessed, same error code.

41 more replies
Relevance 100.34%

Hi, I am a first time poster on this forum, joined because I have used this site for reference in the past. 2 days ago my Microsoft Security software quarantined the "win64/sirefef.b" trojan. Yesterday, I found out I wasn't able to access the internet anymore because my Base Filtering Engine service was removed. I found directions online and reapplied that file and was able to connect to the internet (perhaps I should have come on here first) and started running MBAM. Halfway through, a bunch of "critical error" notices popped up and "SMART HDD" started running. My Windows Security software then noted the existence of "bumat!rts." At that point my PC automatically rebooted and the next time my files became hidden and background became totally black.

My question to anyone that may help is this: I've search this site for similar issues and was wondering if "sirefef.b" infections can be totally eradicated, I see that it's pretty severe. If it cannot be totally removed I wish to do a re-install of everything. I have a Toshiba Satellite lap top with the following CD's created after initial purchase: Toshiba Recovery Discs, Drivers Recovery Disc, and the Windows Environment Recovery Disc. Will I be able to get the laptop back to factory condition? What method is easiest?

I don't have another pc at home and therefore can't access the web. I can only check while at work.

Any help would be gla... Read more

Answer:Trojan (win64/sirefef.b)(win32/bumat!rts)(Smart HDD)

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Please take note:If you have since resolved the original problem you were having, we would appreciate you letting us know. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available.If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply'... Read more

13 more replies
Relevance 99.18%

Hello,

i post my problem here as it seems the only place where i've found people who actually know what they're talking about. I have a Sony Vaio Laptop running windows 7 64 bit infected with the sirefef virus. Microsoft security essentials shows that it found:

Trojan: Win64/Sirefef
Trojan: Win64/Sirefef.Y
Virus: Win64/Sirefef.B
Trojan: Win64/Sirefef.Z
Trojan: Win64/Sirefef.W

Every time i boot the computer, MSE finds these infections, and prompts me after a minute to restart in order to complete the removal. But every time it reboots, the message is still there. I tried installing Malwarebytes but it won't let me cause it says "access denied" or something like that. Sorry for not providing any more information but i can use my pc for a couple of minutes every time (cause it reboots automatically). I followed your instructions and scanned with DDS. I attach the attach.txt file it generated. I look forward to hearing from you as i really need the laptop for my university studies and i'm in the middle of the exams period. Thank you for your time!

P.S. If i restore my whole system to factory settings, is the problem going to persist? Cause if it's not, i will do it in a heartbeat. Only problem is that i am afraid of infecting my external hard drive (which would be already infected if the virus spreads to external devices). Would that be the case? Will i need to clean my external HDD too?

Answer:Win64/Sirefef.y sirefef.w sirefef.b present. Laptop keeps rebooting every 1 minute

Hello and welcome. Please follow these guidelines while we work on your PC:Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I?ve given you the ?All clear.? Absence of symptoms does not mean your machine is clean! Please do not run any scans or install/uninstall any applications without being directed to do so.Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed. Download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an... Read more

2 more replies
Relevance 99.18%

Hello everyone, sry if i make another post about this facking virus but as i saw around it sems to be different for everyone (the removing process)

here i am, from italy, praying for someone to help me to remove this facking bleep, the situation atm it's that on intervals of 3 minutes Microsfot Security Essentials find on my pc this 2 files

Tojan:Win32/Sirefef.AB
Tojan:Win64/Sirefef.P
and i don't know what to do.. anyone that it's able to help me ?

EDIT: i'm running Windows 7 ultimate edition 64 bit service pack 1

Answer:Trojan:Win32/Sirefef.AB + Trojan:Win64/Sirefef.P NEED HELP PLEASE!

anyone that can help me ? that thing it's stealing all my passwords!

4 more replies
Relevance 99.18%

Hi there i kept getting a virus that AVG couldn't remove, which AVG wouldn't stop popping up about, so i tried a different anti virus software MSE, which seemed to have i would believe half fixed the problem as symptoms from the virus before like redirected webpages etc MSE managed to stop however MSE is having trouble dealing with Trojan:Win64/sirefef.M and Trojan:Win32/sirefef.AK, now i saw a topic posted about the win32 1 which suggested to using combofix, which this site stats do not use unless asked too, so i wanted to do things by the book (or you guys about the problem) i have used combofix before on the same machine to remove another virus before a while ago (maybe a year ago?). a Step by step method of removing the virus' and what the virus' actually do so i know how bad it is for future reference. Thank you.Using an AZUS ROG laptop with windows 7.Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

Answer:Trojan:Win64/sirefef.M and Trojan:Win32/sirefef.AK

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) DownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results hereDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

15 more replies
Relevance 99.18%

Hi, I'm from Portugal and I'm getting frustrated because I can't remove this virus.

Microsoft Security Essentials is finding 2 files I can't remove when I reboot the computer. When I reboot, MSE continues to find those files.

I'm running Windows 7 Home Premium Edition 64 bit service pack 1.

Please help me!

Answer:Trojan:Win32/Sirefef.AB and Trojan:Win64/Sirefef.P

Help me, please. I don't know what to do.

60 more replies
Relevance 99.18%

Hello everyone, sry if i make another post about this virus but as i saw around it sems to be different for everyone (the removing process)

here i am, from italy, praying for someone to help me to remove this, the situation atm it's that on intervals of 3 minutes Microsfot Security Essentials find on my pc this 2 files

Tojan:Win32/Sirefef.AB
Tojan:Win64/Sirefef.P
and i don't know what to do.. anyone that it's able to help me ?

EDIT: i'm running Windows 7 ultimate edition 64 bit service pack 1
 

Answer:Trojan:Win32/Sirefef.AB + Trojan:Win64/Sirefef.P NEED HELP PLEASE!

anyone that can help me ? that thing it's stealing all my passwords!
 

2 more replies
Relevance 99.18%

Hi,
I'm stuck with Microsoft Security Essentials detecting two trojans upon startup:

Trojan:Win32/Sirefef.AB
Trojan:Win64/Sirefef.P

Located in:
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini

I ran everything on the READ & RUN ME (except RootRepeal as I got Windows 7 Professional x64).

I hope I have attached all needed logs.

P.S. I'm pretty sure that the KMService.exe in the MBAM log is a false positive (It's MSOffice activator).
 

Answer:Trojan:Win32/Sirefef.AB + Trojan:Win64/Sirefef.P

Also this:
 

20 more replies
Relevance 99.18%

Hi guys,

I'm running Windows 7 64bit OS. I recently found that Microsoft Security Essentials wasn't running and I had to reinstall it. Once I did it found these trojans.
I did a bit of research and read some other posts but it looks like there is a detailed and unique fix for each person.

I think I have done everything in the READ AND RUN ME thread, and I hope I have attached all the correct logs as requested.

The only problems I had were with MGTools. I got the following errors:
"The ordinal 1108 could not be located in the dynamic link library WSOCK32.dll"
and
"Application has generated an exception that could not be handled.

Process id=0xac8 (2760), Thread id=0xce4 (3300)"

Thanks for your time.

Cheers
 

Answer:Trojan: Win32/Sirefef.AB and Trojan: Win64/Sirefef.P

Rescan with HitmanPro.
Choose to Delete these files if they are detected:

C:\$Recycle.Bin\S-1-5-18\$f6a6e0a66969d09ba37420a38f97ea5e\n
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini

Ignore all other detections.
Afterwards, click the Next button.
HitmanPro may want to reboot the PC in order for the changes to take affect, please do so.

Double-click RogueKiller.exe to run. (Vista/7 right-click and select Run as Administrator)
When it opens, press the Scan button
Now click the Registry tab and locate these detections:

[RUN][BLACKLIST DLL] HKLM\[...]\Run : THXCfg64 (C:\Windows\system32\RunDLL32.exe C:\Windows\system32\THXCfg64.dll,RunDLLEntry THXCfg64) -> FOUND
[HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND
[HJ] HKLM\[...]\Wow6432Node\System : ConsentPromptBehaviorAdmin (0) -> FOUND
[HJ] HKLM\[...]\System : EnableLUA (0) -> FOUND
[HJ] HKLM\[...]\Wow6432Node\System : EnableLUA (0) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-360523327-522932163-1323501305-1000\$f6a6e0a66969d09ba37420a38f97ea5e\n.) -> FOUND
[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$f6a6e0a66969d09ba37420a38f97ea5e\n.) -> FOUND
[HJ INPROC][ZeroAccess] HKLM\[...]\InprocServer32 : ... Read more

11 more replies
Relevance 98.6%

Hello Bleeping!
A few days ago I removed Norton AV and installed MSSE. MSSE detected Trojan Dropper: Win32/Sirefef.B and Rogue:Win32/FakeRean. For the past two full system scans MSSE has detected and removed the dropper, and the last scan (last night) detected the Fake Rean. The MSSE removals don't appear to be effective against the dropper. Another peculiar thing, when I installed MSSE a few days ago, it told me my firewall was not up, but when I go into MS Security Center it says that the firewall is "ON". Not sure if perhaps the Norton AV removal maybe wasn't complete and that I am getting "false positives", or if something is really there. My logs are as follows:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_30
Run by Eric at 16:37:09 on 2012-02-09
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3069.2216 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\syste... Read more

Answer:Infected with Trojan Dropper: Win32/Sirefef.B AND Rogue: Win32 Fake Rean

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 3 1. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the r... Read more

18 more replies
Relevance 97.73%

I started noticed a couple weeks ago that my computer would link itself to advertisements. Downloaded AVast and it found the following:

win32:Sirefef-PL AND win32:Sirefef-(with other letters)
win32:BitCoinMiner-U
win32:Malware-gen

I completed the DeFogger and I didn't do the GMER as it says not to for 64-bit.

I tried to check on my firewall, but when I clicked 'use recommended settings' it says "Error Code: 0x80070424".

Even though I ran the Avast Boot Scanner and it said it deleted the files.. Avast pops up saying "Trojan blocked" or "Malware blocked" all the time so I know I am still infected.

THANKS IN ADVANCE!

DDS:

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Rachel at 14:59:18 on 2012-08-22
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3894.2044 [GMT -4:00]
.
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:... Read more

Answer:win32:Sirefef-PL/win32:BitCoinMiner-U/win32:Malware-gen

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the ... Read more

23 more replies
Relevance 97.15%

Good day Sir

I am currently using AVG anti-virus. I discovered yesterday that my pc was infected with the above when a pop up appeared from AVG Resident Shield Alert.
Filename : c:\WINDOWS\System32\services.exe
Threat warning: Trojan horse patched_c.LZI detected when open

I searched online & followed to thsi forum. I ran esetscan & found this:
C:\Downloads\Software\apex-video-converter-free.exe multiple threats
C:\WINDOWS\Installer\{9081a400-93a1-c7e5-1756-88339bbd685a}\U\[email protected] Win64/Agent.BA trojan
C:\WINDOWS\Installer\{9081a400-93a1-c7e5-1756-88339bbd685a}\U\[email protected] Win64/Sirefef.AE trojan
C:\WINDOWS\Installer\{9081a400-93a1-c7e5-1756-88339bbd685a}\U\[email protected] a variant of Win32/Sirefef.FD trojan
Operating memory a variant of Win32/Sirefef.EZ trojan
I would appreciatte whatever help in overcoming this threat.

Thank you & looking forward to your advice.
D

Answer:Win64/Agent.BA trojan, Win32/Sirefef.FD trojan & Sirefef.AE trojan

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

21 more replies
Relevance 97.15%

Hy there

My eset Nod 32 antivirus 4 detected Win32/Sirefef.CH & Win32/Rootkit.Agent.NUS
I tried to remove them with Kaspersky removal tool, Malwarebytes anti-malware, SPYBOT
All Failed to delete this file C:\WINDOWS\assembly\GAC_MSIL\desktop.ini wich is a Win32/Sirefef.CH trojan
The other Win32/Rootkit.Agent.NUS trojan is in operating memory
My pc symptoms are: 1. can't acces a direct link....i have to press 3-4 times the Enter Key in browser..then page will load.
2. Pc is moving slow

Answer:infected by Win32/Sirefef.CH & Win32/Rootkit.Agent.NUS

HiPlease do the following:Please download TDSSKiller.zipExtract it to your desktopDouble click TDSSKiller.exePress Start Scan
Only if Malicious objects are found then ensure Cure is selectedThen click Continue > Reboot nowCopy and paste the log in your next reply
A copy of the log will be saved automatically to the root of the drive (typically C:\)NEXTDownload ComboFix from one of the following locations:Link 1 Link 2 VERY IMPORTANT !!! Save ComboFix.exe to your Desktop * IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here Double click on ComboFix.exe & follow the prompts.As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.**Please note: If the Microsoft Wind... Read more

14 more replies
Relevance 96.57%

following instructions from my previous posting. at first the tools seemed to clear the search engine redirection, but GMER still shows a problem. Tech decided to send me to this forum, and I started again with step 6 on the guide. DDS worked well. Tried to run GMER with the new instructions, and it stops after about 40 min. Attempts to sneak the GMER through with a scrambled name failed. So I ran it for 25 min and stopped the scan and that is what I am posting.If it runs long enough the virus apparently stops the scan and I have a gray screen and have to turn off the laptop and turn it back on and try again. I ran CD emulation disable, and it said "finished" but I can't tell if I had anything to disable, since I got no further instruction from that program. Laptop seems to be working well with no redirection but tech thinks the virus is still present.

DDS

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by MARK at 22:46:15 on 2012-04-23
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3062.2118 [GMT -4:00]
.
AV: AVG Anti-Virus Free *Disabled/Outdated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\... Read more

Answer:win32/sirefef.ac and win32/sirefef.ah redirecting trojans?

Hello and Welcome to Bleeping Computer!!My name is Gringo and I'll be glad to help you with your computer problems. Please do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send ... Read more

15 more replies
Relevance 95.99%

My security alert says I have these four viruses and all attempts to clean them using microsoft forefront client security have failed. Besides, the computer shuts down every couple of minutes. Please help, I am frustrated.

Answer:Please help me rid my laptop of win32/sirefef.an, sirefef, sirefef.ao, and sirefef.ag

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

23 more replies
Relevance 90.77%

Hi ive been infected by a virus/trojan that i cant remove by myself. Windows defender detects it as "Trojan:Win32/Sirefef.G" but is unable to remove it, computer freezes when i try. If im correct this is a trojan that can be used to install other virus on your computer? I run malwarebytes every time i start the computer and it always finds a "Trojan.Agent.Max" that i remove but it comes right back. The computer works as normal except for a few programs that wont start.
Any help would be much appriciated

Answer:infected by win32/Sirefef.G

When you did a virus scan does it show where the file is located?
If it does save that directory in notepad.
What operating system are you running? I'm using windows xp for example,
On start up press F8 and boot into safe mode.
Go to my computer click on tools then folder options,
go to view then hidden files and folders & click on show hidden files.
When u found the file delete it then do a virus scan in safe mode.

Hope it works for u =)

10 more replies
Relevance 90.77%

Hey guys,
 
I'm Sayak and I'm currently residing in the US. My company sent me here from India to work for a client. Obviously they spent a lot on me so the fact that uninterrupted work is more important to them on anything else goes without saying!
 
After a rough day at work, I got my hands on a video that wouldn't play. Frustrated, I did two things I never do: 1. Installed something on my work laptop and 2. Got that installer off the internet. It was supposed to be a codec pack. Turned out to be packed with a ZeroAccess RootKit program - pleasant surprise. Now I wasn't completely insane, I did scan it before running, but the geniuses at my office have shoved Symantec Endpoint Security down our throats - which is as effective as a potato.
 
I started noticing that SSL sites stopped opening in Chrome, so I quickly did some research, downloaded MS Security Essentials and managed to kill the virus. Or so I thought!! I could no longer use the internet on my laptop. 
 
After 3 hours of reading surprisingly accurate threads on the forum (on my phone btw, and it was so tedious thanks to the awesome codec pack that I installed), I finally managed to get everything up and running.
 
So thanks to you guys at bleeping computer, I am not losing my job!! Kudos guys, you made my day! 
 
Sayak

Answer:Infected with Win32/Sirefef.gen!C

I, along with many other bleepin members here are honored, and feel warm and fuzzy that we've been able to help another person in our quest to slay all bugs and foibles that plague us computer users. ~Zestypanda

7 more replies
Relevance 90.77%

Hello,
I'm a noob to this forum, but it's my last resort and I'm at my wits end. As stated above, my desktop is infected with win32/sirefef.er, at least that is what AGV was saying. I keep getting pop ups of the threat and I can't quarentine the virus, a new window just pops up. That's how it started. I have read other threads in this forum on posible cures but got nowhere with the procedures. Now, when I restart the computer, AGV still pops up threat windows, but it displays other trojan names, not the "win32/sirefef.er" as it did originally did. I am afraid the trojan is so deeply rooted, I just turned off the computer and I am using my P.O.S. Evo N800v laptop to post here.

The computer in question is a Medion running Windows Vista Home Premium, SP2 I believe.

Any help would be appreciated.

Answer:Infected with win32/sirefef.er

Hello and welcome. I moved this to the Am I Infected... please do these.Please click Start > Run, type inetcpl.cpl in the runbox and press enter.Click the Connections tab and click the LAN settings option.Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.>>>>>I'd like us to scan your machine with ESET OnlineScanHold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScanClick the button.For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)Click on to download the ESET Smart Installer. Save it to your desktop.Double click on the icon on your desktop.Check Click the button.Accept any security warnings from your browser.Under scan settings, check and check Remove found threats Click Advanced settings and select the following:Scan potentially unwanted applicationsScan for potentially unsafe applicationsEnable Anti-Stealth technologyESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.When the scan completes, push Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.Push the button.Push NOTE: In some instances if no malware is found there will be no log produced.>>>>>>>>>>>>>Reboot into Safe Mode with NetworkingHow to start Windows 7... Read more

10 more replies
Relevance 90.77%

Services seem to be consuming 50%-70% minimum cpu usage on 4 cores
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_32
Run by User at 15:31:05 on 2012-07-16
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.4095.2117 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\system32&#... Read more

Answer:Infected by Win32:Sirefef-PL

Hi,Please do the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64... Read more

2 more replies
Relevance 90.77%

Hello good folks,
 
 Got a recent warning from Malewarebytes/Windows defender and then I ran malewarebytes to clear it but i fear it is still lingering. Any advice or help to ensure it is remmoved will be appreciated from the gurus.
 
Thanks in advance
 
BuickGuy
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16483  BrowserJavaVersion: 10.21.2
Run by Six at 13:23:36 on 2013-05-28
Microsoft Windows 7 Professional   6.1.7601.1.1252.2.1033.18.12278.10162 [GMT -4:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\atieclxx.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\SysWOW64\PnkBstrA.exe
C:\Program Files (x86)\Winsim\ConnectionManager... Read more

Answer:Infected with win32/sirefef.an

Hello BuickGuy I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same"... Read more

16 more replies
Relevance 90.77%

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3037 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1294 Mb
Hard Drives: C: Total - 152617 MB, Free - 114549 MB; D: Total - 140623 MB, Free - 63292 MB;
Motherboard: ASUSTeK Computer Inc., K50IJ
Antivirus: avast! Antivirus, Updated and Enabled
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 21:21:49, on 16/11/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16447)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_5_502_110_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwl... Read more

Answer:Infected with win32:sirefef-AII[Rtk]

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Computer had been acting funny lately so I updated and ran MSE. MSE found the threat, but before I was able to remove and restart the pc I kept getting the error message "windows has encountered a critical problem and will restart automatically in one minute"Every time I restart the machine it keeps throwing up the same error even in safe mode. I can't run any programs long enough to post any logs, please help

Answer:I am infected by Win32/Sirefef

Let me ask a malware response team member to assist you

good luck

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Relevance 90.48%

I recently got annoyed when my Firefox browser started redirecting me to random websites. So I scanned my computer using aswMBR and it found viruses called Sirefef-PL, Medfos and Agent-APDL.

Here is my aswMBR log

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-08-17 12:32:14
-----------------------------
12:32:14.193 OS Version: Windows x64 6.1.7601 Service Pack 1
12:32:14.193 Number of processors: 4 586 0x2A07
12:32:14.194 ComputerName: STEVEN-PC UserName: Steven
12:32:15.256 Initialize success
12:32:18.850 AVAST engine defs: 12081601
12:32:23.238 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-1
12:32:23.241 Disk 0 Vendor: SAMSUNG_HD103SJ 1AJ100E5 Size: 953869MB BusType: 3
12:32:23.264 Disk 0 MBR read successfully
12:32:23.267 Disk 0 MBR scan
12:32:23.271 Disk 0 Windows 7 default MBR code
12:32:23.286 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
12:32:23.300 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 953767 MB offset 206848
12:32:23.393 Disk 0 scanning C:\Windows\system32\drivers
12:32:37.944 Service scanning
12:32:52.922 Modules scanning
12:32:52.930 Disk 0 trace - called modules:
12:32:52.946 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys ataport.SYS pciide.sys PCIIDEX.SYS hal.dll atapi.sys
12:32:52.951 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007db30... Read more

Answer:Help with Win32:Sirefef-PL/Win32:Agent-APDL/Win32:Medfos

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
If I instruct you to download a specific tool in which you already have, please delete ... Read more

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Hello,
I've made several attempts to clear a trojan/virus infection from my computer using previous posts on this forum, but have been unsuccessful. It started with an alert popup from Windows Security Essentials saying that it detected threats (which I tried to remove using that program - it would say it was clean for a while and then pop up again) and my yahoo and google searches redirecting to invalid pages. I followed directions from another post and went into safe mode and used TDSS Killer, Malwarebytes and Super Anti-spyware - all three programs found threats, removed them, and now come up clean when I run them. I have rebooted after each scan and removal. However, the Windows Security Essentials is still popping up showing threats detected. When I click on the details screen it shows "trojan:win32/sirefef.S, trojan:win64/sirefef.E, and trojan:win64/sirefef.D" as the threats. The yahoo/google searches are no longer redirecting, but the internet is running much slower than usual. I would really appreciate any help that you could offer in removing them! Thanks in advance.
Below is the dds text and the attach and ark texts are attached.
.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_26
Run by Michele at 11:47:12 on 2011-12-04
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.183 [GMT -6:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA... Read more

Answer:Infected with Trojan:win32/sirefef.s

Hello and Welcome to the forums!My name is Gringo and I'll be glad to help you with your computer problems.Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 31. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the runn... Read more

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http://www.bleepingcomputer.com/forums/topic455847.html/page__gopid__2722494#entry2722494

After following the instructions in the above post, I still believe to be infected. Per the last instructions in that post, I ran DDS and GMER along with sysinternals to view the running processes in more detail. Attached are the reports.

Something to point out again is that everytime I load Kaspersky, CPU usage is high and 2 svchost.exe processes are associated with Kaspersky that normally don't show in another healthy computer that I have at home. Systernals private bytes column went as high as 1GB so I don't know if this means that my data was compromised or not. Please refer to screenshot to illustrate my point.

Thanks.

Answer:Infected with Win32/sirefef.ev trojan

Hi consigliere,My name is Jason and I'll be helping you with your computer problems. You can call me by my screename jntkwx or Jason is fine.Some things to remember while we are working together.Do not run any other tool untill instructed to do so!Please do not attach logs or put logs in code or quote boxes (unless explicitly asked to)Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can also help.Do not run anything while running a fix.If you don't understand a step, please ask for clarification before continuing with any future steps.Click on the Watch Topic button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster. It appears you've already run Combofix. Please post the Combofix log located at C:\Combofix.txt in your next post.

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Hi!

I need help in removing Win32/sirefef.er from my computer. basically I keep getting alerts from AVG that my computer is infected with this virus and continue to get the same notice even after it says 'threat removed.' After doing some research I found that it is a Trojan that is in AVG, I saw a similar post on the forum here with the same issue so I am hoping you can help me as well.

Thanks, and much appreciated.

Answer:Infected with win32/sirefef.er need help removing

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
If I instruct you to download a specific tool in which you already have, please delete ... Read more

11 more replies
Relevance 89.9%

Hi,
When I start my computer MS Security Essentials gives me a warning that I have potential threats. It is trying to get rid of win32/sirefef files. It tries to fix them but the computer automatically shutsdown.
I cannot get the GMER to compete a scan before my computer shutsdown. So I have not attached that report.
Any help would be appreciated.
Thanks.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18904
Run by Parent at 11:17:07 on 2012-07-17
Microsoft? Windows Vista? Business 6.0.6000.0.1252.1.1033.18.2046.1230 [GMT -6:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware... Read more

More replies
Relevance 89.9%

Hi,
When I start my computer MS Security Essentials gives me a warning that I have potential threats. It is trying to get rid of win32/sirefef files. It tries to fix them but the computer automatically shutsdown.
I cannot get the GMER to compete a scan before my computer shutsdown. So I have not attached that report.
Any help would be appreciated.
Thanks.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18904
Run by Parent at 11:17:07 on 2012-07-17
Microsoft? Windows Vista? Business 6.0.6000.0.1252.1.1033.18.2046.1230 [GMT -6:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware... Read more

Answer:Infected with win32/sirefef virus

Please do the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) ... Read more

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PROBLEM - 1 DAY AGO I ENCOUNTERED A PROBLEM , I AM USING ESET NOD32 ANTIVIRUS 4 , IT SHOWED threat Win32/Sirefef.FC detected in file ?C:\Windows\System32\Services.exe? AND THE FILE CANNOT BE DELETED . AN ERROR OCCURED WHILE STARTING SERVICES.ANALYSIS OF APPLICATION PROTOCOLS (POP3 , HTTP) WILL NOT FUNCTION.
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.7600.16385
Run by sameer at 0:07:08 on 2012-08-18
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.3062.2205 [GMT 5.5:30]
.
AV: ESET NOD32 Antivirus 4.0 *Enabled/Updated* {CB0F8167-5331-BA19-698E-64816B6801A5}
SP: ESET NOD32 Antivirus 4.0 *Enabled/Updated* {706E6083-750B-B597-533E-5FF310EF4B18}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:&... Read more

Answer:Infected With Win32/Sirefef.FC - using windows 7

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

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My system is infected with TrojanDropper:Win32/Sirefef.B and PWS:Win32/Zbot.
 
I have Microsoft Security Essentials and Symantec Endpoint Protection on my system. Time and again my anti-virus prompts for detection of these and then shows that these are eliminated.
 
My system has slowed down immensely and hangs a lot.
 
Have run DDS on my system as was suggested at my earlier post http://www.bleepingcomputer.com/forums/t/486541/laptop-infected-with-trojandropperwin32sirefefb/
 
Log files are attached.
 
Please suggest.
 
 
Henna

Answer:Infected with TrojanDropper:Win32/Sirefef.B

Hello hennadhawan Welcome to The Forums!!Around here they call me Gringo and I'll be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back a... Read more

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Computer was acting up and so I used ESET to scan and it found this trojan, it removed the 3 out of 4 threats found but the 4th is "Operating in memory." I tried running ESET in Safe Mode and same thing. I can't get rid of it. Please help as this is a work computer and I am not sure, or slightly not sure, of where the trojan came from. Thank you in advance.

Answer:I'm infected by Win32/Sirefef.EZ and can't get rid with ESET

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.Thanks and again sorry for the delay.Download OTL to your desktop.Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Under the Standard Registry box change it to All.Check the boxes beside LOP Check and Purity Check.Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as... Read more

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vipre antivirus found infected services.exe with a virus, need help to clean this file

Answer:infected with virus.win32.sirefef.r (v)

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

14 more replies
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Greetings, I have a laptop with Windows 7 64bit. I believe the laptop is infected with the virus in the title of this post. Avast found it one point and put it in the virus chest. After rebooting the laptop would not boot into the OS. I ran recovery and reverted to last save point. The laptop boots to the OS but is still infected. Any help is much appreciated.

Answer:Laptop.infected with Win32.sirefef-ho

Hi,After performing these scans, enter the results in your next post and also update me on the status of the PC.Note: You may have to perform some or all of the following in Safe Mode With Networking, depending on if you have internet access while in the normal Windows environment.================================================================================Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.================================================================================Please download and scan with SUPERAntiSpyware FreeDouble-click SUPERAntiSypware.exe and use the default settings for installation.An icon will be created on your desktop. Double-click that icon to launch the program.If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)In the Main Menu, click the P... Read more

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Hi, need some help and here are the requested logs.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by Bobbie at 0:06:17 on 2011-12-08
Microsoft? Windows Vista? Home Basic 6.0.6002.2.1252.1.1033.18.3061.1616 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.e... Read more

Answer:Infected with Trojan.Win32.Sirefef.a / p other

Someone can close, delete, ignore or handle this however you normally do when you get no response as I have decided to back up and restore system to original condition. I think it is just too far gone. Thanks!

2 more replies
Relevance 89.9%

I recently had some trojan issues but they were resolved here: http://www.bleepingcomputer.com/forums/topic459859.html/page__p__2757005#entry2757005

First and foremost, I'd like to thank the community at BleepingComputer for helping me resolve my previous issues. Anyway, my parents' PC has been acting strangely recently (Windows 7 Home Premium 64bit). I noticed that some Google search results on Google Chrome would redirect to possibly malicious sites rather than the actual search result. Also, an extension "Default Extension" was installed in Chrome. When I attempt to remove it and restart Chrome, it just appears again. I've noticed that when I disable it, I wouldn't get any redirections from search results. That being said, I immediately ran a full scan with Security Essentials. Win32/Tracur.AV and Sirefef!cfg were detected and quarantined. However, I'm still getting redirects and the extension still appears. I'm not entirely convinced this PC is clean. Any help would be greatly appreciated.

Answer:Infected with Win32/Tracur.AV and Sirefef!cfg

I also ran TDSS Killer. Apologies if I shouldn't have.
18:40:06.0333 0660 TDSS rootkit removing tool 2.8.13.0 Oct 12 2012 17:26:47
18:40:06.0567 0660 ============================================================
18:40:06.0567 0660 Current date / time: 2012/10/16 18:40:06.0567
18:40:06.0567 0660 SystemInfo:
18:40:06.0567 0660
18:40:06.0567 0660 OS Version: 6.1.7600 ServicePack: 0.0
18:40:06.0567 0660 Product type: Workstation
18:40:06.0567 0660 ComputerName: SHAHEED-LAPTOP
18:40:06.0567 0660 UserName: shaheed
18:40:06.0567 0660 Windows directory: C:\Windows
18:40:06.0567 0660 System windows directory: C:\Windows
18:40:06.0567 0660 Running under WOW64
18:40:06.0567 0660 Processor architecture: Intel x64
18:40:06.0567 0660 Number of processors: 2
18:40:06.0567 0660 Page size: 0x1000
18:40:06.0567 0660 Boot type: Normal boot
18:40:06.0567 0660 ============================================================
18:40:17.0338 0660 BG loaded
18:40:23.0001 0660 Drive \Device\Harddisk0\DR0 - Size: 0x3A38B2E000 (232.89 Gb), SectorSize: 0x200, Cylinders: 0xEE72, SectorsPerTrack: 0x3F, TracksPerCylinder: 0x7F, Type 'K0', Flags 0x00000040
18:40:23.0016 0660 Drive \Device\Harddisk1\DR1 - Size: 0xF2C00000 (3.79 Gb), SectorSize: 0x200, Cylinders: 0x1EF, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type 'W'
18:40:23.0016 0660 ============================================================
18:40:23.0016 0660 \Devic... Read more

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Hello there,

It seems that my computer has been infected with a virus. It was found through Microsoft Security Essentials but was unable to remove it.

I followed the preparation guide and here is the DDS log for my computer:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.6000.16982 BrowserJavaVersion: 1.6.0_33
Run by Mytien at 22:51:02 on 2012-08-15
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.1.1033.18.1021.216 [GMT -7:00]
.
.
============== Running Processes ===============

.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\sy... Read more

Answer:Infected with virus Win32/Sirefef.R

Here are the logs for the Farbar recovery scan.

Scan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 15-08-2012
Ran by SYSTEM at 17-08-2012 15:43:43
Running from D:\
Windows Vista ™ Home Premium (X86) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [RtHDVCpl] RtHDVCpl.exe [x]
HKLM\...\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup [30192 2011-07-24] (Google)
HKLM\...\Run: [Spare Backup] "C:\Program Files\Spare Backup\SpareBackup.exe" /silent [5252936 2007-07-12] (SpareBackup, Inc.)
HKLM\...\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray [323216 2006-09-06] (Napster)
HKLM\...\Run: [BigFix] c:\program files\Bigfix\bigfix.exe /atstartup [2348584 2006-11-16] (BigFix Inc.)
HKLM\...\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exe [x]
HKLM\...\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [59280 2012-05-30] (Apple Inc.)
HKLM\...\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe [153136 2007-03-01] (Nero AG)
HKLM\...\Run: [SunJavaU... Read more

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Relevance 89.9%

Hello,

I followed the instructions posted for removing the so-called Windows XP Security 2012 virus last week. However, other viruses seem to have taken its place. ESET is continuously blocking attacks, and when it performs a scan, it claims there to be a threat in the memory ( a variant of Win32/sirefef.DT trojan) that cannot be cleaned.

I followed the instructions in the preparation guide, but could not actually run the dds.scr scan -- when I double-click the icon, the window blinks and disappears. Further, I tried running GMER scan twice. The first time, the scan aborted after about 5 minutes - the entire program simply closed down. The second time was going very well, but about 5 hours into the scan, I got the "WARNING! about rootkit activity" message. I clicked OK, and the log up to that point disappeared entirely before the scan was finished, and before I could save/copy it.

Other symptoms I am now experiencing is an occasional Google redirect, and subsequent connectivity problems.

Thanks in advance for all of your help.

Answer:Infected with Win32/Sirefef.DT trojan, among others

Hi,Please do the following:Download OTL to your DesktopDouble click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.Select All UsersUnder the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
CREATERESTOREPOINTClick the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.Post both logsNEXTPlease download aswMBR to your desktop.Double click the aswMBR.exe icon to run itWhen asked if you want to download Avast's virus definitions please select Yes.Click the Scan button to start the scanOn completion of the scan, click the save log button, save it to your desktop and post it in your next reply.You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well

64 more replies
Relevance 89.9%

Hello,

My Toshiba Satellite C655 is infected by this nasty virus. MSE detected but couldn't clean it. It also kept creating a Windows critical error and shutting down the laptop. I installed Avast instead and a boot time scan found several infections and a corruption. The virus is still not gone and keeps trying to invite more nasty friends to the party. I have Windows 7 x64 bit and IE 9. I'm nout sure where my install cd is. Any help on how to get rid of this virus and make my laptop safer is greatly appreciated. the ark and attach zips come up with a too large msg so I will try to attach them some other way but here is the DDS log


.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.5.1
Run by zehourou at 9:00:05 on 2012-08-14
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2811.1719 [GMT -4:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Disabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\system32\atiesrxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestr... Read more

Answer:Laptop infected by Win32/sirefef

Hello and welcome to TSF.

The system is infected with what's commonly known as ZeroAccess Rootkit, which can sometimes be very difficult to remove.

This type of infection allows hackers to remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Do not change passwords or do any transactions from the infected computer until it has been cleaned.

Please read this: How Do I Handle Possible Identity Theft, Internet Fraud, and CC Fraud?

Please have your important data backed up before proceeding.

For this infection, formatting and reinstalling may be the only way to to ensure that the system is 100% clean.

If you would like to continue with the cleaning, please continue with the following instructions.

===================

Please note that more than one round may be needed to properly eradicate malware. In co-operation with the cleaning process, please: do not uninstall/install any programs unless asked to do so, to make it easier on us as it is more difficult when files/programs are appearing in/disappearing from the logs;
do not run any tools or scans other than t... Read more

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Relevance 89.9%

Do not know how to remove.
DDS scan files attached.
Thank you!

Answer:Infected with Trojan:win32/sirefef.AB

Hello sltmfla I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

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Relevance 89.9%

Several months back my mother's netbook was infected with ZeroAccess. I was able to clean that off and it ran fine for awhile. Then all the icons on the desktop disappeared again, there is no network (wired or wireless) and after every reboot Microsoft Security Essentials detects and quarantines an instance of Trojan:Win32/Sirefef.AH. Nothing else has been detected in the past month.

I followed the prep guide but DDS would freeze the whole computer after display 50 #'s. So, sorry no DDS.txt or Attach.txt.

GMER finished and the ark.txt file is attached. However, there was a problem running GMER. I got the following error:

LoadDriver ( "C:\DOCUME~1\Lou\LOCALS~1\Temp\uxloakow.sys" ) error 0xC000010E: Cannot create a stable subkey under a volatile parent key.
Also, when the GMER window opened, only Services, Registry, Files and ADS could be selected.

Answer:Infected with Trojan:Win32/Sirefef.AH

Hi,Please run the following:Please download Unhide.exe to your desktop:Double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the hidden attributes from all the files on your system. Note: If you had purposely hidden any files, then you will need to hide them again after this tool has run.NEXTDownload OTL to your DesktopDouble click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.Select All UsersUnder the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /rp /s
DRIVES
CREATERESTOREPOINTClick the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.Post both logs

22 more replies
Relevance 89.9%

This started with the google redirect virus when I found out I was being redirected to sites other than what was shown. I have Microsoft Security Essentials but it was shut off. I turned it on and it showed I had the win32/sirefef virus. It showed two versions. I deleted them and they would keep coming back every few minutes. I also noticed apache server httpd.exe running at ove 50%. Unfortunately I cannot remember what I did to stop these two files from constanly coming back. I know I had to reinstall Firefox to stop the google re-direct. It seemed to be okay for a few days. I also went into the registry and deleted anything in the RUN folders.

Then I got an alert from MSE saying I had the win32/sirefef.a trogan. Not paying attention, I hit remove and then noticed the path was services.exe After that my computer would constantly try to shutdown with error
Windows noticed critical issue and will restart in 1 minute. I could not get it to stop no matter what I did (like disabling it in F8 mode. I found a way to back up my data with Kaspersky Rescue disk after I made sure to scan everything. It found mdba(sp).exe and deleted that. Also said a couple programs I had (never installed) 7zip or lemon photo were infected so I deleted those.

I tried to reload system restore point but they were all deleted exept a couple days ago. I used that and when i logged on it showed MSE disable. I re-enabled it and same issue. Computer restarted after a minute.
And MSE found SIREFE... Read more

Answer:Infected with win32/sirefef.a Trogan

Hi,Please do the following:download Farbar Recovery Scan Tool and save it to a flash drive.(you need the 64bit version)Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe (for x64 bit... Read more

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Relevance 89.9%

Microsoft essentials found the AH first and shortly after that the AC popped up also. It is a redirect trojan. Says it is cleared, and then comes back. running malaware now to see if it will clear it. thanks for your help again.

Answer:win32/sirefef.ac and win32/sirefef.ah please help clear it

Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwar... Read more

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Relevance 89.9%

My PC is infected by the sirefef.R and AH trojan. Thanks to you guys I have already found some information and already run the Farbar Recovery Scan.Below and also attached you will find the results from the scan and search.txt.Could you please tell me on how to proceed from here?Thanks,Bjorn1.) FRST.txtScan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 20-06-2012 01Ran by SYSTEM at 25-06-2012 01:44:23Running from J:\Windows 7 Home Premium (X86) OS Language: Dutch Standard The current controlset is ControlSet001========================== Registry (Whitelisted) =============HKLM\...\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [835584 2007-03-10] (Synaptics, Inc.)HKLM\...\Run: [RtHDVCpl] RtHDVCpl.exe [x]HKLM\...\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe" [620152 2006-10-22] (Adobe Systems Inc.)HKLM\...\Run: [AdobeCS4ServiceManager] "C:\Program Files\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin [611712 2012-01-21] (Adobe Systems Incorporated)HKLM\...\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon [767312 2009-09-04] (CANON INC.)HKLM\...\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe [178712 2008-04-15] (... Read more

Answer:Nasty Win32/sirefef.R and Win32/sirefef.AH

Hi,Please run the following:Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt start
SubSystems: [Windows] ==> ZeroAccess
HKLM\...\Run: [] [x]
HKLM\...\Run: [Regedit32] C:\Windows\system32\regedit.exe [x]
HKU\Bjorn\...\Run: [0i763f66bz] C:\Users\Bjorn\0i763f66bz.exe [42496 2012-06-23] (FaceVsion)
0 ece2981047436e29; C:\Windows\System32\Drivers\ece2981047436e29.sys [66488 2012-06-24] ()
2012-06-24 11:48 - 2012-06-24 11:48 - 00066488 ____A C:\Windows\System32\Drivers\ece2981047436e29.sys
2012-06-23 17:04 - 2012-06-23 17:04 - 00042496 ____A (FaceVsion) C:\Users\Bjorn\0i763f66bz.exe
2012-06-07 22:16 - 2012-06-24 22:32 - 00000000 ____D C:\Users\Bjorn\AppData\Local\831B70AA-4223-46DB-A9E4-D27C6CB4247D.aplzod
2012-05-15 16:33 - 2012-04-23 10:08 - 00000000 ____D C:\Users\Bjorn\AppData\Roaming\Belastingdienst
C:\Windows\Installer\{a4b8fb52-11e7-86e9-8511-b8c2b6b19ecb}
C:\Users\Bjorn\AppData\Local\{a4b8fb52-11e7-86e9-8511-b8c2b6b19ecb}
replace: C:\Windows\win... Read more

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Relevance 89.61%

Greetings, firstly, thank you for taking the time to look into my issues.

I am currently running Windows Vista 32bit standard edition on a Dell Inspiron 1400 laptop.

Up until last week I was running fine, but due to a stupid error on my part,(I clicked a link in an email I thought was legit.) but since I am experiencing several issues. It first began with (I assume) the google redirect virus. I use internet explorer and use safari as a backup. It seemed to be only in internet explorer. It would allow me to search any topic, for instance, Guild wars 2. When I would select it in the search bar, everything seemed normal, unless I clicked the sites webpage. I would be redirected to another site. However, if I clicked on a wiki page, it would act normal. Also, I had no popups that seem to go along with that virus. I ran, superantispyware, malwarebytes, and it showed nothings. A few days later I noticed that I would sometimes experience random commercials audio would play while I was not even using any search engines.

Recently, I reinstalled Microsoft Security Essentials, ran a full scan (took almost 14hours) but it found an issue (sorry, didnt log it) and apparenly "fixed" the issue. I was able to use ie without redirect. That didn't last long. A day after that, whenever I log on my laptop a few minutes will go by, ranging from 1 to 10 minutes, and I will recieve a window stating, "Windows has encountered a critical error and needs to restart. You have one... Read more

Answer:Malware Win32/sirefef infection and more......

Hello,lets see what we can get here...Reboot into Safe Mode with Networking How to enter safe mode(XP/Vista)Using the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu. Select the option for Safe Mode with Networking using the arrow keys. Then press enter on your keyboard to boot into Safe Mode. >>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.Run RKill....Download and Run RKillPlease download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4

Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
If nothing happens or if the tool does not run, please let me know in your next replyDo not reboot your computer after running rkill a... Read more

18 more replies
Relevance 88.74%

Anti-virus keeps asking to reboot system to clean files that are "locked or in use." Rebooting does not remove or clean files, and reboot message returns. Anti-virus scan shows red flags for the following: Operating memory ? services.exe(640) - a variant of Win32/Sirefef.EV trojan - unable to clean; and, Operating memory ? C:\Windows\assembly\GAC\Desktop.ini - a variant of Win32/Sirefef.EZ trojan - deleted (after the next restart) [2].DDS (Ver_2012-10-14.05) - NTFS_x86 Internet Explorer: 8.0.6001.19088 BrowserJavaVersion: 10.7.2Run by Give at 18:06:33 on 2012-10-15Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.2036.952 [GMT -6:00].AV: ESET NOD32 Antivirus 4.0 *Enabled/Outdated* {CB0F8167-5331-BA19-698E-64816B6801A5}SP: COMODO Defense+ *Enabled/Updated* {1C31E4C3-A132-6AC6-4A85-4415E7D88418}SP: ESET NOD32 Antivirus 4.0 *Enabled/Outdated* {706E6083-750B-B597-533E-5FF310EF4B18}SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}FW: COMODO Defense+ *Enabled* {9F6B8402-CD67-6410-5B6A-D652628C89DE}.============== Running Processes ================.C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\SLsvc.exeC:\Windows\System32\spoolsv.exeC:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exeC:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exeC:\Windows\system32�... Read more

Answer:Infected with a Variant of Win32/Sirefef.EV - Trojan

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top o... Read more

25 more replies
Relevance 88.74%

Hi everyone. Hope you won't mind helping me with this issue.

Yesterday, upon start up of my laptop (Windows Vista Home Edition OS), I was informed by Avast that I had some sort of a trojan infection and that it would proceed to quarantine them to the virus chest. After the reboot and scan, it had shown that the virus was removed but another scan done by MBAM revealed that the infected object was still there. I was told by MBAM that it was the following file C:\Windows\assembly\GAC\Desktop.ini (Trojan.0access) but I can't seem to find it anywhere. An Avast scan stated the following had been removed/placed in virus chest but each subsequent scan by MBAM still reveals the Desktop.ini to be infected.

C:\Windows\assembly\GAC\Desktop.ini
C:\Windows\Installer\{1ec6a51f-804c-3b4d-6c80-a239b6741082}\n
C:\Windows\Installer\...\[email protected]
Win32:Sirefef-PL[Rtk]
Win32:Malware-gen

At one point, Avast stated that one of my music software exe files for FL Studio.exe was a virus even though upon scanning by both Avast and MBAM, it was not. I'm not sure what is the cause of some false positives or how to remove this virus. My Google Chrome browser gets periodically automatically redirected to this address http://83.133.127.55/ whenever I click on a link in Yahoo or Google.

Also, whenever I try to access google.com on Chrome, I receive the following message:

The site's security certificate ... Read more

Answer:Infected with Trojan.0access and Win32:Sirefef-PL[Rtk]

Hi,Please run the following:Download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Boot Menu:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.Use the arrow keys to select the Repair your computer menu item.Select the operating system you want to repair, and then click Next.Select your user account an click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Choose your language settings, and then click Next.Click Repair your computer.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolScan your computer's memory for errors.Command Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe and press Enter.Note: Replace letter e with the drive letter of your ... Read more

17 more replies
Relevance 88.74%

Hello,

I started noticing problems with my PC when I received the Vista Anti-Virus 2012 window popping up.
I was aware this was a virus so I ran Malwarebytes and was able to remove this from the PC.

Then I started noticing that whenever I would search for something in Google and I'd click
a link on the listing, I would be re-directed to another shady looking website.

It continually did this with multiple websites I tried visiting so I ran some more scans.

I ran the ESET Online scanner and this is when the Win32/Sirefef.DA Trojan was Identified amongst
a few other viruses. The scan picked up two instances of the Win32/Sirefef.DA Trojan and was unable
to remove both of them but was able to remove everything else.

The machine is still infected so if someone wouldn't mind
taking a look at my logs and helping me get this fixed I'd greatly appreciate it.

Here's the DDS Log:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19170 BrowserJavaVersion: 1.6.0_26
Run by Sheri A at 8:22:26 on 2011-12-22
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.2039.724 [GMT -8:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\... Read more

Answer:Win32/Sirefef.DA Trojan Infected Computer

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 3 1. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the r... Read more

21 more replies
Relevance 88.74%

Hi, I have an acer aspire 3690 running Windows xp and I have been infected with the Win32/sirefef.EZ trojan virus. I have tried ESET, Malwarebytes, and TDSS rootkit to try and remove it but no luck. I have searched for a solution to this particular problem in many different forums but none of the solutions I have seen have worked for me. Thanks in advance for any help.

Answer:Infected with Win32/Sirefef.EZ trojan variant

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan resultsDownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results here.If you get crashes in normal mode,run it in safemode with networkingDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

1 more replies
Relevance 88.74%

I've been infected with viruses.I realized it when I've been redirected to another website(CC Search)by Google after Google search. After searching about this CC Search, I decided to install anti-virus to remove some viruses.I've tried installing KasperSky but it seemed that it couldn't start. While downloading other Anti-Virus software, my internet connection was "cut-off" half-way. This happens too when I am download other programs too.It was then I started downloading using FreeDownloadManager so I could pause the download and continue after rebooting my computer and my internet connection was back.(The connection remains for about 5minutes after starting download) Therefore I restarted for 3-4 times before successfully downloading the anti-virus(HitMan and Spyware Doctor) and TDSS killer. Although infections were found and removed, after rebooting my computer, Windows Defender found this virus trojan, Win32/Sirefef.O.Windows Defender prompted me to remove it and after clicking "Remove All", an error occurred:Error encountered:Code 0x80508017. Some actions couldn't be applied to potentially harmful items. The items might be stored in a read-only location. Delete the files or folders that contains the items or, for information on removing read-only permissions from files and folders, see Help and Support. Category:TrojanDescription:This program is dangerous and executes commands from an attacker.Advice:Remove this software immediately... Read more

Answer:Infected with viruses. (Trojan:Win32/Sirefef.O)

With the information you have provided I believe you will need help from the malware removal team. Please make sure that you read the information about getting started first.Then start a new thread HERE and include or required logs.Including a link to this thread will be helpful. Good luck and be patient. Help is on the way!

1 more replies
Relevance 88.74%

My system is infected with TrojanDropper:Win32/Sirefef.B and PWS:Win32/Zbot.
 
I have Microsoft Security Essentials and Symantec Endpoint Protection on my system. Time and again my anti-virus prompts for detection of these and then shows that these are eliminated.
 
My system has slowed down immensely and hangs a lot.
 
Please suggest.
 
 
Henna

Answer:Laptop infected with TrojanDropper:Win32/Sirefef.B

ZeroAccess rootkit requires elevated help. Please follow the instructions in ==>This Guide<== starting at Step 6.  If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==  Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

3 more replies
Relevance 88.74%

Hi:
My computer got infected and everytime i boot Microsoft Security Essential detects 2 infected files and it asks me to reboot. 2 of the files i noticed were Virus:win32/Sirefef.r and Trojan:win32/sirefef.al. Below is the FRST scan result.
Please help me
Scan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 19-08-2012 01
Ran by SYSTEM at 20-08-2012 15:14:43
Running from H:\
Windows 7 Ultimate (X86) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe [141848 2009-09-23] (Intel Corporation)
HKLM\...\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe [173592 2009-09-23] (Intel Corporation)
HKLM\...\Run: [Persistence] C:\Windows\system32\igfxpers.exe [150552 2009-09-23] (Intel Corporation)
HKLM\...\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" [30040 2009-02-26] (Microsoft Corporation)
HKLM\...\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [919008 2012-07-27] (Adobe Systems Incorporated)
HKLM\...\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe" [63048 2012-04-02] (LogMeIn, Inc.)
HKLM\...\Run: [IntelliPoint] "c... Read more

Answer:Computer infected with Virus:Win32/Sirefef.R

Greetings And Welcome To The Forums!!My name is Gringo and I'll be glad to help you with your malware problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

3 more replies
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MSE shows it as "services.exe" and i dont want to delete that file... (i can using puppy linux but..id rather not.) before shutting down saying "windows has encountered a critical problem and will shut down in 1 minute , save your files" etc.

i cannot even avoid this in safe mode *without* networking.

some assistance...please.

Answer:Toshiba Satellite infected with Win32/sirefef.AH

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the ... Read more

3 more replies
Relevance 88.74%

Good Morning

As of last night AVG Anti Virus has been detecting the threat - Win32\Sirefef. Unfortunately since this time I have also started receiving the error message "Windows has encountered a critical error and must restart". AVG has also pointed to C:\Windows\System32\Services.exe.

The operating system is Vista 32 bit. Apologies for the lack of information and not posting the DDS and GMER logs but the PC will not stay powered on long enough to run any logging,scan or program. I get a maximum of 90 seconds from windows logon before I receive the message "Windows has encountered a critical error and must restart". Even without logging on to Windows, the PC still reboots.

I have tried booting into Safe Mode (with and without Networking) but still have the same issue.Another point to note is that the Windows firewall has been disabled and would not let me enable it again. As a rule I would have re-installed Windows Vista but this is not an option on this PC.

I have never encountered a virus like this.I find it intriguing and frustrating! So here I am asking the experts, your advice would be greatly appreciated.

Many Thanks

Ashley

Answer:Infected with Win32\Sirefef, PC in rebooting loop

Please do the following:download Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand Prompt[*]Select Command Prompt[*]In the command window type in notepad and press Enter.[*]The notepad opens. Under File menu select Open.[*]Select "Computer" and find your flash drive letter and close the notepad.[*]In the command window type e:\frst.exe and press Enter Note: Replace letter e with... Read more

2 more replies
Relevance 88.45%

Hello, MSE had a message that said detected and cleaned virus and in the history came up Trojan:win32/sirefef.ak
.am
.ag
/sirefef and then proceeded to say remove.
kept getting the MSE logo spinning and saying cleaning and then same viruses would be in history
I used malwarebytes and it found the four aswell and cleaned them but I feel something is still there and runnin in the background because when I reboot my desktop icons keep resetting if I change them. Need help

Thanks
LR

what do you need for me to run a log to show the computer status?

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.12.09

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Roger Trudel :: ROGERTRUDEL-PC [administrator]

12/06/2012 6:25:09 PM
mbam-log-2012-06-12 (18-25-09).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 280359
Time elapsed: 15 minute(s), 32 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)... Read more

Answer:Trojan: win32/sirefef.ak & am & ag and sirefef

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I'll be addressing you by your username, if you'd like me to address you by something else, please let me know!I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
If I instruct you to download a specific tool in which you already have, please delete ... Read more

28 more replies
Relevance 87.87%

I followed the instructions for malware removal assistance, and didn't realize until now that ADWCleaner Scan log is also required. I have uploaded the scan logs for the other two and will try to find ADW and perform that scan to add its log to the thread.

It appeared that the scan by aswMBR froze mid scan, so I waited 30 minutes, and when it had not updated or moved, I saved the log. I was planning to try to scan again, but can't figure out how to get it to go again.

Any assistance to help me clean my PC and get it working properly is greatly appreciated.

All my best,
Ms. DexSadPC
 

Answer:Trojan Win32/Sirefef!cfg on my pc, MSE supposedly removed, but PC still infected I think.

Hi and welcome to the MalwareTips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for this issue on this machine!
The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
If you don't know, stop and ask! Don't keep going on.
Please reply to this thread. Do not start a new topic.
Refrain from running self fixes as this will hinder the malware removal process.
It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to neces... Read more

20 more replies
Relevance 87.87%

I'm so glad I stumbled across this website. I'm helping a friend deal with Trojans. Although I'm a power user, I'm not familiar with Trojans, except that they're difficult to remove using off-the-shelf programs like Spybot SD.

The free AVG on the laptop continually quanrantines files infected by Crypt.AQLW. I tried dealing with this on my own (I didn't realize I shouldn't have, but I know now!). The aswMBR log reported Win32:Sirefef-JQ infection in C:\Windows\system32\drivers\cdrom.sys and dfsc.sys. I also ran ComboFix.exe (sorry!) once and it reportedly disinfected cdrom.sys as well as popped up a couple messages: one reporting possible trojan infection in the network drivers, TCP/IP stack; and another reporting possible rootkit infection. It then restarted the computer and completed its work.

The laptop also occasionally loads random spam-ish websites usually with some sort of adult content.

The logs have been attached as instructed in the prep guide.

DDS.txt:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_17
Run by Cris at 17:19:06 on 2012-03-04
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.2550.1626 [GMT -5:00]
.
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\... Read more

Answer:Infected with Trojans (Crypt.AQLW and Win32:Sirefef-JQ)

Hello James An, Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

Finally, please reply using the ADD REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.1.Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a... Read more

2 more replies
Relevance 87.58%

hi my computer got infected on sept 26th, i ran many rootkit removal softwares, antivirus programs etc... but im not sure if its really cleaned.
 
The problem I am having is I am unable to interpret the results, i do continue to see items pop up on Rogue killer.
 
 
 
 
 
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 10.0.9200.16686  BrowserJavaVersion: 10.25.2
Run by nlam at 10:11:34 on 2013-10-02
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.3242.239 [GMT -4:00]
.
AV: System Center 2012 Endpoint Protection *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
AV: Trend Micro Client/Server Security Agent Antivirus *Disabled/Updated* {7193B549-236F-55EE-9AEC-F65279E59A92}
SP: Trend Micro Client/Server Security Agent Anti-spyware *Disabled/Updated* {CAF254AD-0555-5A60-A05C-CD200262D02F}
SP: System Center 2012 Endpoint Protection *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Trend Micro Personal Firewall *Enabled* {50C2E989-60CF-0845-AFD3-290B7D301E79}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Program Files\IDT\WDM\STacSV.exe
C:\Program Files\Dell\DW WLAN Card\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Program Files\Dell\DW WLAN Card\bcmwltry.exe
C:\Windows\system32\conh... Read more

Answer:Trojan:Win32/Sirefef!cfg Zeroaccess and Malware.Packer.GPC maybe more.

Hello nickyl I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", ... Read more

20 more replies
Relevance 87%

Hi there and thanks in advance for your help. The machine in question is running Windows Vista Home Premium with Service Pack 2. A friend asked me to look at her computer over the weekend because she was getting AVG Threat Detection pop-ups every time she booted her machine and as soon as she clicked on the "Move to Vault" option, another window would immediately pop-up. This cycle continued every time she clicked on one of the options in the window. I ran scans with Malwarebytes and SUPERAntispyware and successfully cleaned up the following:
- RootKit.ZeroAccess.H
- Backdoor.bot
- Trojan.Agent
- Backdoor.Agent.H
- Hijacker.Tubby
- Zugo

SUPERAntispyware, Malwarebytes and AVG are now all coming back with clean scans, however, I still get the "Threat detected" popups when starting the computer up. This time, the threat indicated is Win32/Sirefef.ER. I'm not sure where else to go from here, so thought I'd ask the experts

I followed the prep steps for this forum but was unsuccessful at the following:
- Enabling Windows Firewall. Tried in both normal startup and safe mode and the error I get in both is "Due to an unidentified problem, Windows cannot display Windows Firewall settings." I have isolated the machine from my network since I can't enable the firewall.
- Running GMER. Tried in both normal startup and safe mode. In normal mode, I let the program run overnight but it hung up on the following directory "..\syste... Read more

Answer:Infected with Win32/Sirefef.ER and getting continous AVG threat detected popups

Hello and Welcome to the forums!My name is Gringo and I'll be glad to help you with your computer problems.Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 31. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the runn... Read more

36 more replies
Relevance 86.71%

First of all, thanks to the ones who will help me getting rid of these menaces.

History: one or two days ago, while I was surfing the internet, a "flash player update" showed up, I gave it the permission to run, but as soon as it finished I was redirected to a page of adobe's site where there was written that the version of flash player I installed was not the last one. Then the pc started to freak out with this program, Live Security Platinum, that wanted to force me to acquire a license. Fortunately, I managed to remove Live Security Platinum with MalwareBytes anti-malware, but then my antivirus (ESET Nod32, ver 5.0.1) continously showed two advices, the former about Win64\Sirefef.AL trojan, wich was continuously sent to quarantine but always showed up again; the latter about Win64\patched.b.gen trojan, that NOD32 was "unable to clean", so I tried to use a restore point of a week ago. The pc seems to work normally, and NOD32 doesn't show those advices anymore, but when I try to open gmail with firefox it says "Firefox has detected that the server is redirecting the request for this page so that it can never be completed.", so I think the trojans are still here somewhere.

Yet again, thanks to who will help me

Answer:Pc infected by win64\patched.b.gen and win64\Sirefef.AL

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

18 more replies
Relevance 86.13%

While browsing, out of no where, Live Security Platinum (i never installed this) popped up. It closed all running apps so i restarted PC and run scan using MSR. It detected Win32/Sirefef but was unable to delete it and promoted that "Windows has encountered a critical problem and will restart in one minute". I restarted PC in safemode, disabled MSE service and scanned PC using Mcafee and it detected Trojan.Zeroaccess viruses and was unable to delete one of the file. I installed Malware Bytes and scanned and it also detected Trojan.Zeroaccess.

Now i am able to boot in normal mode (no "Windows has encountered a critical problem and will restart in one minute" message) but PC has become slow. Need to disinfects any thing remaining, need help in doing so
Thanks

Answer:Infected with Win32/Sirefef, Trojan.Zeroaccess, Live Secutiy Platinum

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

6 more replies
Relevance 85.84%

My Avast antivirus recently started detecting a whole host of viruses. I ran a thorough scan of all files and deleted every infected file until the scanner turned up a hit in the operating memory. It then suggested I run a boot sector scan - I did so. Upon rebooting Avast started detecting more viruses. This time I rebooted into Safe Mode and ran the scanner there, deleting everything I found. Apparently one of the files I deleted was important, because after that my computer Blue-Screened during boot-up and I had to do a system restore to a save point from a few days ago (before the virus was contracted). Since then the virus has continued to crop up, and I haven't the foggiest notion of how to get rid of it.

The title is a list of the virus descriptions that my Avast scanner gave me. I ran all the programs the walkthrough on this site instructed me to, but the RootRepeal program crashed and generated an error message and crash report, both attached (error message in .png image format - I took a screenshot of it).

Thanks for your help!

__________________________________________________________________________________
DDS (Ver_09-12-01.01) - NTFSx86
Run by Bryan at 18:56:06.09 on Wed 12/02/2009
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_17
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3070.1546 [GMT -5:00]
============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32&... Read more

Answer:Infected with js: downloader-FT Win32:Banload-GLR Win32:Malware-gen Win32:Refpron-AW Win32:Rootkit-gen Win32:VB-NWC

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

3 more replies
Relevance 85.55%

Hi,
 
I tried the search but couldn’t find any threads about Trojan:Win32/Sirefef.AB and Trojan:Win32/Sirefef.AN. I apologise in advance if this is not the place to post this.
 
I’m running an old Hp Pavilion using Windows XP. Yesterday my computer was attacked by a virus that disabled Microsoft Security Essentials, breaking the desktop shortcut and making it unusable. I found that using a trial version of hitmanPro that the virus disables and redirects Microsoft Security Essentials’s files. However because the trial period was over I was unable to repair it.  I performed a system restore in safe mode. The restore “failed” but it partially “fixed” Microsoft Security Essentials. Immediately after, I ran a quick scan using Malwarebytes in safe mode with networking. It found a vendor called Rootkit.0Access that it was unable to remove, even after a few repeated quick scans. I downloaded and attempted to use the the Malwarebytes Anti-Rootkit tool but was unable to get it to work. I then searched the internet about the file and found that TDSS Killer could help. After running TDSS Killer and restarting in normal mode it managed to fix the issue and Microsoft Security Essentials notified that the computer was infected and gave the option to clean. After cleaning it gave the option to restart the computer. After restarting it found and two files called Trojan:Win32/Sirefef.AB and Trojan:Win32/Sirefef.AN under the "All detecte... Read more

Answer:Trojan:Win32/Sirefef.AB and Trojan:Win32/Sirefef.AN files

Hello moe, please run these next. Try all from Normal mode unless you cannot run them, then use safe mode with networking.Please download Rkill by Grinler and save it to your desktop.Link 1Link 2Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know....Run TDSS againDownload TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here....Last run ESET.Hold down Control and click o... Read more

4 more replies
Relevance 85.26%

Please help. My husband's laptop seems to have a very bad virus. At first he was not able to get IE to run -- things went downhill from there. I had AVG installed and it was doing regular scans, but nothing alerted. I rolled back to the oldest restore point then installed AVAST and deinstalled AVG. AVAST indicated it found something and recommended a boot scan, which I did. That's when I got the error that File C:\USERS\USER1\APPDATA\LOCAL\TEMP\ELS.DLL is infected by WIN32:SIREFEF-AI [DRP] -- I selected to move to chest. Also received similar error saying C:\WINDOWS\ASSEMBLY\TMP\U\[email protected]|[embedded_r#00290] is infected by WIN32:MALWARE-GEN - also moved to chest. I have also run MalwareBytes which found nothing. I am at a loss as to how to proceed and greatly appreciate your assistance! Below is the text file DDS log.

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7600.16385
Run by user1 at 15:54:20 on 2011-10-03
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3836.2825 [GMT -4:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:�... Read more

Answer:HELP FILE C:\USERS\USER1\APPDATA\LOCAL\TEMP\ELS.DLL is infected by WIN32:SIREFEF-AI [DRP]

please remove this request from the list of unaddressed issues - I have restored the pc to factory defaults and no longer need assistance

2 more replies
Relevance 84.68%

My computer is infected with Win64/sirefef.y, b, ab, w, and m. It reboots within 60 seconds of logging in, both in normal and safe mode. Actually, it even reboots if I let it sit at the user logon screen. It reboots too quickly for any antivirus or anti-malware to disinfect it. I have run the Farbar Recovery Scan Tool - 64 bit and attached the logs (FRST.txt, Search-Explorer.txt, and Search-Services.txt). I guess I need a fixlist.txt file now. Could someone please create one for me? I would be forever grateful. Thanks, Ginger
 

Answer:Infected with Win64/sirefef.y, b, ab, w, and m

Welcome to Major Geeks!


Download this >>


Save fixlist.txt to your flash drive.

You should now have both fixlist.txt and FRST64.exe on your flash drive.
Now reboot back into the System Recovery Options as you did previously.
Run FRST64 and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt).
Please attach this to your next message. (See how to attach)

Now boot into normal Windows can continue with the below.

Now run MGtools as requested in the below and attach the C:\MGlogs.zip file that it creates.

Also attach Fixlog.txt from FRST.
 

3 more replies
Relevance 84.68%

Hi...
I seem to have picked up a tricky to remove Trojan in my travels ... i get a regular notification from Nod32
11/06/2012 02:48:31 Real-time file system protection file F:\Windows\Installer\{f9dedb38-b63c-7edb-4bbc-8af06e9f5677}\U\[email protected] Win64/Sirefef.AE trojan cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to run the file by the application: F:\Windows\System32\services.exe.
Unfortunately its a recurring problem and it has stopped windows firewall and the like from operating...

Contents of DDS.txt is as follows
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_26
Run by P1 at 2:44:49 on 2012-06-11
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.44.1033.18.4094.2456 [GMT 1:00]
.
AV: ESET NOD32 Antivirus 4.0 *Enabled/Updated* {CB0F8167-5331-BA19-698E-64816B6801A5}
SP: ESET NOD32 Antivirus 4.0 *Enabled/Updated* {706E6083-750B-B597-533E-5FF310EF4B18}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
F:\Windows\system32\wininit.exe
F:\Windows\system32\lsm.exe
F:\Windows\system32\svchost.exe -k DcomLaunch
F:\Windows\system32\nvvsvc.exe
F:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
F:\Windows\system32\svchost.exe -k RPCSS
F:\Windows\... Read more

Answer:infected with Win64/Sirefef.AE

Greetings And Welcome To The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the ... Read more

16 more replies
Relevance 84.68%

My computer is infected with Win64/sirefef.y, b, ab, w, and m. It reboots within 60 seconds of logging in, both in normal and safe mode. Actually, it even reboots if I let it sit at the user logon screen. It reboots too quickly for any antivirus or anti-malware to disinfect it. I have run the Farbar Recovery Scan Tool - 64 bit and attached the logs (FRST.txt, Search-Explorer.txt, and Search-Services.txt). I guess I need a fixlist.txt file now. Could someone please create one for me? I would be forever grateful. Thanks, Ginger

Answer:Infected with Win64/sirefef.y, b, ab, w, and m

Please ignore the previous post. The computer is running Vista, so I'm just going to wipe it out and install 7. Thanks

1 more replies
Relevance 84.68%

Hello. Pardon my newbness on this one but I'm having some serious issues trying to remove all infections from a PC.

Currently running Windows Vista Home - 64bit

I've managed to remove a fake FBI moneypak infection but can't seem to remove all "found" infections.

Microsoft Security Essentials has identified a Trojan:Win64/Sirefef.AH located...

containerfile:C:\Windows\system32\services.exe
file:C:\Windows\system32\services.exe->731
process:pid:684

All actions( quarantine, delete, disinfect) are all thwarted

Please help!!!!!!

Answer:Infected w/ Win64/Sirefef.AH

You got a nasty virus there and will need elevated helpPlease follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

1 more replies