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Devices not working after malware removal

Question: Devices not working after malware removal

I have worked on a couple of machine lately that have had rootkits (.zeroaccess) and after removal devices would not work. I tried the easy stuff like uninstalling/reinstalling devices, replaceing driver files, reinstalling inf files for the devices, SFC, and repair installs but the devices do not work correctly again. On one machine it is the CDROM, on another the mouse and keyboard. The mouse/keyboard with work ater a removal and reinstall but stop working after a reboot. A wipe and reinstall will do the trick but I sure would like a better answer. Has anyone else run into this or found an answer?

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Preferred Solution: Devices not working after malware removal

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Devices not working after malware removal

Are you looking for a general answer or do you have an infected machine?

2 more replies
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Hi,I have tried many ways to get rid of some Malware that has only recently infected my PV. I hope someone can help me as this is my work PC and I need to plug back into my office network in a few days, but think this would be a bad idea at the moment.The problem first showed itself by insisting I had many viruses etc, and I should install Internet Security 2010. I have installed Malware Bytes removal tool, and installed as instructed. It found the above, said it was removed, but still it appears to exist, although the name of the infection has changed a few times, and is currently redirecting my brower to a similar page to the above malware. A popup now shows that I should install Cyber Security to remove the infections. This is obviously another malicious antivirus/malware program.I have McAfee Enterprise installed (which I can't seem to disable)I have also run SuperAntiSpywarePlus, which did the trick removing a similar problem about a year ago on a different PC. However, although this program also finds problems, and supposedly removes t5hem, the problem is still there.Please help. I have shown Hijackthis log below.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:58:42 PM, on 29/12/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16945)Boot mode: NormalRunning processes:C:\windows\system32\csrss.exeC:\windows\system32\winlogon.exeC:\windows\system32\services.exeC:\windows\... Read more

Answer:Cyber Security removal; Malware removal not working

Hi,I have tried everything I know of to remove this pesky piece of malware. It seems to keep changing names, starting out as Internet Security 2010, and redirecting me on a google search to a webpage trying to convince I was riddled with viruii and malware, and then trying to sell me thier software, which is really just a scam. I ended up here after a few days of tearing my hair out, almost beaten. I went through the tutorials, but unfortunately that was before I fired off a post in desperation. Please delete my previous post, as I have now followed the suggested path, and run the utilities to help diagnose my problems. The resulting files are attached.Please help. I hope the files uploaded can provide an insight into whats happening.Apologies for jumping right in and posting a Hijackthis log before I had read the tutorials.ntents belowDDS.txt contents pasted belowDDS (Ver_09-12-01.01) - NTFSx86 Run by Greg.Middleton at 15:30:23.26 on Tue 29/12/2009Internet Explorer: 7.0.5730.13Microsoft Windows XP Professional 5.1.2600.2.1252.61.1033.18.3063.2330 [GMT 9.5:30]AV: VirusScan Enterprise + AntiSpyware Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}============== Running Processes ===============C:\windows\system32\svchost -k DcomLaunchC:\windows\system32\svchost -k rpcssC:\windows\Syst... Read more

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Original Problem: My IE is currently not working. I noticed a program called AntiMalware Doctor running on my computer with pop up screens and I used the guide I found on your website to remove it. I now have Norton Security Suite and Maleware bytes' Anti Malware installed. I have already ran a scan with both programs and removed the infected files. The only program I am currently having difficulty with is IE. When I open it, it the window stays white and it finally says that the program stopped working. My system is Vista with IE 8. If someone could please help me I would be greatful!

Thanks!

EDIT** Norton has identified and blocked several 'Intrusion attempts'. All originating from the same IP address but with different sources listed.

Also, I have received an error message that states that the 'Windows Host file stopped working.' I would like to be 100% sure My laptop is clean and working properly.

Here is the DDS log:

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Jacalyn at 19:21:01.02 on Wed 04/27/2011
Internet Explorer: 8.0.6001.18865
Microsoft? Windows Vista? Home Premium 6.0.6000.0.1252.1.1033.18.3069.1052 [GMT -5:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows... Read more

Answer:IE Not working after Malware removal

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
Do not d... Read more

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My IE is currently not working. I noticed a program called AntiMalware Doctor running on my computer with pop up screens and I used the guide I found on your website to remove it. I now have Norton Security Suite and Maleware bytes' Anti Malware installed. I have already ran a scan with both programs and removed the infected files. The only program I am currently having difficulty with is IE. When I open it, it the window stays white and it finally says that the program stopped working. My system is Vista with IE 8. If someone could please help me I would be greatful!

Thanks!

EDIT** Norton has identified and blocked several 'Intrusion attempts'. All originating from the same IP address but with different sources listed.

Answer:IE not working after Malware Removal

Still having the same problem, though I have installed Firefox and it works fine. I would still like to make sure my laptop is clean and get everything back working. I did receive some sort of error message that says 'Host Process for Windows Services stopped working and was closed'. Did another Malewarebytes scan and it found 0 infected files.

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hi

i have one main HD (IDE) and my OS on it

i added 2 new SATA dvices one HD and one DVD Burner everything work fine

but i dont understand why it apears on my removal dvices (just like it does when i conect USB dvice)

i think its because the new technology SATA uses (unlike IDE i can plug unplag it when the Pc is on) therefore it is shown as removal dvice

maybe its normal thing i dont realy know i see it only on my Pc

anyway i would like to fix it , if there any way to

here is the pic:

Answer:Sata devices problem apears on removal devices

I'm not sure that is a normal happening.. I have a sata harddrive myself and it does not show up in the remove devices. Only thing i can think of is make sure your drivers are completely up to date.

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USB port not working after malware removal. I use a card reader on the usb port loacated on the front of my computer. After succesfuly removing "my way s#ar#h assistant", The card driver doesn't work. Do I need to insal a driver to get it functioning properly?
Thanks for all your help
 

Answer:USB port not working after malware removal

Hi

I would say your are best to follow what Chaslang posted HERE and attach the logs in that thread of yours in malware forum as while you may look ok and malware free, their maybe some malware files causing this.

We may be able to reinstall the driver but that may not change anything, unless all malware is removed first.


The info we would need to get the correct driver is in below steps, but TBH, do make sure you are fully clean from malware first.





If your PC is one from the likes of DELL, HP, Sony, etc what is the Make and model varient as this will assist us if we need drivers?

If your PC is a home or custom build what is the motherboard make and version?

Download and install Everest to find this info, at times a summary log of your PC can help, to do this

Install Everest and run
Click Report (top menu) > Report Wizard > Next
Choose System Summary Only > Next
Choose Plain Text > Finish and wait for report to generate
Click Save to File and leave the File Name as Report, then click the Save as Type dropdown and choose Report files (*txt) and click Save (n.b. Save to desktop is best as easy place to find it, use Browse to locate desktop)



Then attach your log to your next post as per these instructions HOW TO: Attach Items To Your Post [/URLClick to expand...


 

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I recently (about a week ago) had adware on my computer. I am not sure where it came from but that's not the point. I had it completed wiped the malware out today and now the internet connection is not working for my the used to be infected computer.
 

Answer:Internet Not working after malware removal

I meant adware sorry...
 

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Hi,

My computer has been attacked by malware.
Now I followed the instructions on the opening thread of this forum and download DDS.scr, but I cannot make it to work.
After opening the program, I dont think it is doing anything. No logs are created.

Please let me know how to go about the first step
Btw, the symptoms of my machine are -

1) Random new browser windows opening with hoax antivirus pop-ups asking for download
2) Firefox crashing everytime it is launched. Crash report submittal is failing.

3)Unable to connect to Internet through wired LAN. It shows connected status but no sites open.

4) Sometimes my McAfee Antivirus is closing down abrutly throwing warning that it has been closed although the system guard icon of McAfee is still active.

Thanks!
Ron

Answer:Need help to get started with malware removal-DDS.scr not working

Hi
Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
Double click on RSIT.exe to run RSIT.
Click Continue at the disclaimer screen.
Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized, if not you'll find it in c:\rsit folder)

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I have discovered some Malware on my computer - under advice from my own techie friend I have run MalwareBytes and Combofix to remove and both do so for a short period of time and then the computer gets reinfectedThe virus disables all my .exe files and am sure probably more than that and I just want to clear it for goodI use Symantec as my anti virus etc all installed by a professional so really would like some help in clearing thisBelow is the log from Malweare and Combofix run in that order today - Malware always finds the same 6 problems Malwarebytes' Anti-Malware 1.46www.malwarebytes.orgDatabase version: 4485Windows 5.1.2600 Service Pack 3Internet Explorer 8.0.6001.1870229/08/2010 09:27:51mbam-log-2010-08-29 (09-27-51).txtScan type: Quick scanObjects scanned: 172496Time elapsed: 26 minute(s), 31 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 0Registry Values Infected: 2Registry Data Items Infected: 4Folders Infected: 0Files Infected: 0Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:(No malicious items detected)Registry Values Infected:HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Quarantined and deleted successfully.HKEY_CLASSES_ROOT\secfile\shell\open\command\(default) (Rogue.MultipleAV) -> Quarantined and deleted successfully.Registry Data Items Infected:HKEY_LOC... Read more

Answer:Removal of Hijack This etc Malware and COmbo not working

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please downloa... Read more

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Hello, I've just about given up trying to fix this and am ready to reinstall the OS, but maybe someone here knows what's wrong and how to fix it. The computer was upgraded to Windows 10 and had some minor malware that was removed. After the clean up the printer no longer works (I'm not sure if it was working before the clean up since it wasn't tested). The computer has no other problems or errors in the event log.


The printer is an HP OfficeJet 8500 A909g. The OS is Win 10 x64.


Symptoms:

-The printer is detected in devices and printers
-The scanner actually works
-It will print an internal test page of some kind from the HP Solution Center, but not the Windows test page or anything else.
-The same problems happen with both network and USB installs
-When printing a text document it says "The handle is invalid." with a yellow triangle and exclamation mark.
-When printing a Word Document it says "We couldn't print because there doesn't seem to be a printer installed :-(" with a yellow triangle and exclamation mark and a "show help >>" button.
-Opening the printer properties from devices and printers gives the following error with a red X before the properties windows opens: "C:\Windows\Explorer.EXE Function address 0x3f416fda caused a protection fault. (exception code 0xc0000005) Some or all property page(s) may not be displayed."

Attempted repairs so far:

-Uninstalled the printer and rein... Read more

Answer:Printer not working after Win 10 upgrade plus malware removal

Hi jcompguy and welcome to Tenforums.

That's a problem, yes, and you've tried just about everything I would have tried.

Have you run the Utility-Diagnostic Tool (just below the driver/software download) here?
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

If the printer works with other machines, then it's definitely that computer. Perhaps you could run sfc /scannow to make sure all system files are intact?

Also, before doing a clean install, I always try a repair install using an in-place upgrade. That just might do the trick.

Hope that helps!

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Hi, I have been using Google Chrome for many months without a problem. However, last night I was somehow infected by malware. A fake anti-virus program appeared in my system tray and I could not kill it or any other processes. It prevented me from running MalwareBytes or getting to the Task Manager. I restarted my computer in safe mode and ran MalwareBytes and it removed 7 things. However, since then, I have not been able to use Google Chrome or Internet Explorer; I am currently only using Firefox because that is the only browser that works. I did some searching online and found that other people have had this problem after removing malware from their computers as well.I would greatly appreciate it if someone could help me figure out what is wrong with my computer.I am running Windows Vista (64-bit) SP 2.As stated in the Preparation Guide, here is the log produced by DDS. Also, I ran GMER, and I attached the file that I saved from it. However, a bunch of the options were grayed out, so I wasn't sure what else to do. I will await further instruction and rerun GMER if need be.Thank you so much!DDS (Ver_10-03-17.01) - NTFSX64 Run by Ken at 13:18:11.29 on Sat 07/10/2010Internet Explorer: 8.0.6001.18928 BrowserJavaVersion: 1.6.0_14Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.4093.2571 [GMT -4:00]SP: Windows Defender *enabled* (Updated)
google_ad_client = "ca-pub-3249370012249755";
/* Forums - Bottom */
google_ad_slot = "5165859604";
google_... Read more

Answer:Google Chrome not working after malware removal

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.Note** If you are having problems posting the complete log into this thread upload them here http://www.rapidshare.com/ and post the links in this thread We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.I order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is ... Read more

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Hi,
I got infected with some unknown spyware and decided to use AdwCleaner to remove it. Unfortunately, after removal and restart of my comp, all my browsers (chrome, firefox and ie) shows that I'm unable to connect to proxy server and i cannot get on the internet

Below are my stats and the Adw Reports

Thanks

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8077 Mb
Graphics Card: NVIDIA GeForce GT 740M, -2048 Mb
Hard Drives: C: Total - 190423 MB, Free - 4238 MB; D: Total - 264346 MB, Free - 44283 MB; G: Total - 476799 MB, Free - 476786 MB; H: Total - 953861 MB, Free - 6912 MB; I: Total - 476927 MB, Free - 476171 MB;
Motherboard: ASUSTeK COMPUTER INC., K46CB
Antivirus: Windows Defender, Disabled
 

Answer:Internet not working after removal of malware using AdwCleaner

# AdwCleaner v4.208 - Logfile created 06/08/2015 at 18:22:38
# Updated 09/07/2015 by Xplode
# Database : 2015-08-01.1 [Server]
# Operating system : Windows 8.1 (x64)
# Username : Gladwin - GLADWIN
# Running from : C:\Users\ASUS\Downloads\Programs\adwcleaner_4.208.exe
# Option : Scan

***** [ Services ] *****
***** [ Files / Folders ] *****

File Found : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\yahoo.xml
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\eakacpaijcpapndcfffdgphdiccmpknp
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_niloccemoadcdkdjlinkgdfekeahmflj_0.localstorage
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_niloccemoadcdkdjlinkgdfekeahmflj_0.localstorage-journal
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_st.chatango.com_0.localstorage
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_st.chatango.com_0.localstorage-journal
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_user.qzone.qq.com_0.localstorage
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_user.qzone.qq.com_0.localstorage-journal
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_v.qq.com_0.localstorage
... Read more

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Hi all, let me first introduce myself. My name is Andrew.

Here is my current situation: The other day while on my computer, I started receiving messages I've never received before. I kept receiving popups on my desktop saying that threats had been detected and then proceeded to perform a fake system scan. The "dialog box" said something like 'PC AntiSpyware 2010'. I also had the little red circle with the white X in my system tray. Anytime you'd mouse over it, a warning balloon would pop up.

After doing a little research around these forums, I decided the best bet would be to download, update and run MalwareBytes' remover tool. I did a scan, checked all the objects that came up (all 44 of them! OUCH!) and had the program delete them. I then restarted my PC and voila! No sign of the malware at all. Awesome.

Except now my internet doesn't work. Both my wireless adapter tray icon (D-Link DWL-G122) and my wireless network icon are shown as being connected and having excellent signal strength. I even did a ping of google.com using the CMD prompt and it showed no errors in either direction! Weird. It doesn't appear to have anything to do with my network either, as every other computer connected to this network also connects to the internet with no problems at all.

So my question is wtf is going on here!? lol

I'm running out of ideas and would really like to get this resolved ASAP. Any help/advice at all will be greatly appreciated!

Thanks... Read more

Answer:Internet not working after malware removal. Please help, I'm desperate!

Mods, please close this thread as I am already receiving help elsewhere.

Thank you and I apologize for the inconvenience.

2 more replies
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Hi,
2 weeks ago Malware.Trace & Net-Worm.Win32.Koobface were removed from my pc (using F-Secure and MAB). Things seemed ok at that point.

Last week I noticed I wasn't able to access the SEARCH function. A few days later Windows Media Player wasn't working and my scanner wasn't being recognized by the system.(Had a death in the family and didn't have time to pursue the issues at that time.)

Today I reinstalled Media Player and the scanner. Scanner is fine.

Both Windows Media Player and the SEARCH function work just fine when I use the Administrator account.

When I try to run WMP in any of the 3 limited user accounts I get this message: "An internal application error has occurred."

When I try to use the SEARCH function in the limited accounts, a window opens with only a blank folder in the title bar.

Please let me know what you think I should do.

Thanks a lot!

Answer:Computer not working right after virus/malware removal

You never really did post any logs in your last topicIt's possible that you could still be infectetedUpdate mbam and run a FULL scanPlease post the resultsThen run ATF and SASATFPlease download ATF Cleaner by Atribune & save it to your desktop.Double-click [Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current versionRead the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.When complete, click Select All, then choose Cure > Move incurable.
(This will move any... Read more

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Hello,

Sorry for the length of this post, but I try to describe in detail what I've done. I have used the instructions in the "READ & RUN ME FIRST. Malware Removal Guide".

The reason I have done this is, because Avast On access scanner periodically alerted me to trojans in the temporary internet folder for the past two weeks. I instruct Avast to delete these files but the messages always come back a short while later. Two days ago it started alerting me of blocking access to a malicious site (the url for this site is garbled and ends in .cn). This message would pop up every 5 to 10 seconds. So I attempted to remove the malware on the pc with the help of the instructions of this forum yesterday night.

I am not sure where the trojan/malware originated from, as I am not the only user of this computer (my parents also use it). Around the time that the problems started, I visited a reputable (or so I thought) job site (engineeringcareers.co.za) - upon visiting Avast alerted me to a trojan attempting to download and gave me the option to block the connection to the site, so I did so.

Now, on to how I followed the instructions in your guide and the problems that I encountered:

I followed all the instructions to the letter, up to and including the Malwarebytes' Anti-Malware. Super antispyware had to be renamed to SAS.exe to run, as the explorer window crashed if I tried to run it normally. After MBAB finished, I could not connect to the interne... Read more

Answer:following malware removal instructions - MGTools not working

Hello again,

Here are the combofix and rootrepeal logs I intended to post. I wanted to post them directly after my earlier post, but real life interfered in the time between posting and my post showing up in the forum. This will probably be seen as a bump, but oh well - so far it looks like my problems are sorted out, so far Avast has not given me any more alerts to trojans/rootkits.

Thanks again,

Z.
 

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Hey

So my hp tablet (windows xp) was infected with fake virus alerts which would not allow me to connect to the internet.

The malware has been removed, but I still cannot connect to wireless at any location (others can). Wired ethernet works. Right now my laptop is connected to a wireless router via an ethernet cable.

I can "see" wireless networks. When I try to connect, I am told I am connected, but I can't do anything and become disconnected in about 5 seconds. The connection continues to "connect" and "disconnect" every 5-10 seconds, although I still can't use the internet either way.
When I "repair" connection, I am told the ip address cannot be renewed. I have renewed the ip address manually in command prompt, but that doesn't change anything.

When I run ipconfig/all in command prompt, I get this (minus the host name):

Windows IP Configuration
Host Name . . . . . . . . . . . . :
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-16-6F-94-32-DB
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
... Read more

Answer:Solved: Wireless not working after malware removal

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Hello, I've just about given up trying to fix this and am ready to reinstall the OS, but maybe someone here knows what's wrong and how to fix it. The computer was upgraded to Windows 10 and had some minor malware that was removed. After the clean up the printer no longer works (I'm not sure if it was working before the clean up since it wasn't tested). The computer has no other problems or errors in the event log.


The printer is an HP OfficeJet 8500 A909g. The OS is Win 10 x64.


Symptoms:

-The printer is detected in devices and printers
-The scanner actually works
-It will print an internal test page of some kind from the HP Solution Center, but not the Windows test page or anything else.
-The same problems happen with both network and USB installs
-When printing a text document it says "The handle is invalid." with a yellow triangle and exclamation mark.
-When printing a Word Document it says "We couldn't print because there doesn't seem to be a printer installed :-(" with a yellow triangle and exclamation mark and a "show help >>" button.
-Opening the printer properties from devices and printers gives the following error with a red X before the properties windows opens: "C:\Windows\Explorer.EXE Function address 0x3f416fda caused a protection fault. (exception code 0xc0000005) Some or all property page(s) may not be displayed."

Attempted repairs so far:

-Uninstalled the printer and rein... Read more

Answer:Printer not working after Win 10 upgrade plus malware removal

Hi jcompguy and welcome to Tenforums.

That's a problem, yes, and you've tried just about everything I would have tried.

Have you run the Utility-Diagnostic Tool (just below the driver/software download) here?
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

If the printer works with other machines, then it's definitely that computer. Perhaps you could run sfc /scannow to make sure all system files are intact?

Also, before doing a clean install, I always try a repair install using an in-place upgrade. That just might do the trick.

Hope that helps!

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Problems:1) automatic updates unable to turn on (can't even manually start using services list)2) On Avant Browser, new windows with content related to open tabs pop up randomly3) Can't use gmail or google on Firefox (this may be application problem)4) Frequent pop-ups in Internet 7 browserPrograms:Used to have Ahnlab V3 Security Center (along with Adaware, Spybot, and Spydoctor (disabled) ), but switched to AVG upon review of this thread with similar problem (located here: http://www.bleepingcomputer.com/forums/t/36589/automatic-update-not-working/ ). Enabled Spydoctor and added C-Cleaner and did several online scans with programs on said thread. Computer started getting slow after installing V3Malware may have found it's way in after installation of the game Peggle. (See AVG log)I did an AVG scan and spybot scan in Safemode, log is as follows:AVG 8.0 Anti-Virus command line scannerCopyright ? 1992 - 2008 AVG TechnologiesProgram version 8.0.134, engine 8.0.0Virus Database: Version 270.4.7/1546 2008-07-11HKLM\SOFTWARE\Classes\MayaAsciiFile Found Adware.CommonName C:\Documents and Settings\Bienna Song\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Locked file. Not tested. C:\Documents and Settings\Bienna Song\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Locked file. Not tested. C:\Documents and Settings\Bienna Song\NTUSER.DAT Locked file. Not tested. C:\Documents and Settings\Bienna Song\ntuser.dat.LOG Locked file. Not tested. C:\Document... Read more

Answer:Automatic Updates Not Working/malware Removal

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.... Read more

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Ransom virus popped up on kid's phone (yeah, I know)...Samsung Axiom running Android 4.1.2. None of the tactics found online work. Avast does not open. Tried installing Malwarebytes...installed, but unable to open through play store. I tried hooking it up to a pc with Malwarebytes, but the program won't let me scan the phone.
 
I need ideas. Please help.

Answer:android: malware removal steps not working

G'day nomad, Click on THIS LINK,...(I am assuming this is not the avast program you already have) ....install the program, follow the prompts, and let me know if it gives you any joy.

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Hi
I have a Windows 7 64bit home laptop, it was infected with Malware. I installed MSE and it removed the malware but now can't browse the Internet, I've tried chrome and IE. I have tried to install malwarebytes but get a runtime error. I contacted their support and was asked to run FRST and send them the two log files which I did but not heard back yet. If anyone has any suggestions it would be really appreciated.

Answer:Internet Explorer and Chrome not working after malware removal - please help!

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/593024 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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Hello all, let me thank you in advance for your time on this.
I am working on my mother's computer (Aspire 6gig ram, 1T HD, Pentium)
She has been unable to access her email for a while now, and I took an initial run at the issue with HighjackThis. (I'll attach the logs)
HJT recommended a series of fixes, which I checked, only to find that they didn't go away.
I then turned to this faithful site.
I have run the Vista, Win 7 and Win 8 Malware Removal/Cleaning Procedure.
Attached are those logs.
As always, all advice and attention is greatly appreciated.
Thanks.
-Dave.
 

Answer:Working through Vista, Win 7 and Win 8 Malware Removal/Cleaning Procedure

Added the log files.
Thanks.
-Dave.
 

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At some point during the removal of malware, the Task manager of one of two user accounts stopped working. When accessed, it appears without headings or options except New Task at the bottom right of the pane. When I click on it, I get "Create New Task" box, which says, Open: Combofix. If I click the down arrow I get the following list: Combofix/uninstall, Combofix\uninstall, Notepad.exe, Regedit, cmd, appwiz.cpl, System recovery. I recognize these as being remnants of the clean-up process that was just completed. If I click ok, I get Combofix box - "Windows cannot find Combofix." Combofix was uninstalled after we were done removing all the malware.
The other user account is working fine. Also, I downloaded and installed the latest Internet Explorer 8 and Windows updates, but that didn't seem to do anything. The other user account, the one with the functioning Task Manager, is running better in general, updated. ? There is a thread that describes what we did, but I don't know how to link it to this thread.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 1.60GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 128 Mb
Hard Drives: C: Total - 71186 MB, Free - 57582 MB;
Motherboard:
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Dema... Read more

Answer:Solved: Task Manager not working after Malware removal.

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I?m running Windows XP (2002). Yesterday, I had the ?Hard Drive Diagnostic? issue that I removed using the self-help guide. I ran rkill, Malwarebytes? Anti Malware, and Unhide.exe. Doing so took care of all problems and put all of my documents back in the ?my Documents? folder, except that the start menu shortcuts were not there (a bunch of empty folders where I anticipated links to MS Word and the like) and the background of my desktop had changed to the basic blue (or whatever that color is). I tried to follow the advice today of disabling antivirus software and running unhide.exe again; however, I was shortly being bombarded with the annoyance of Malware Protection. (I should note just prior to doing disabling AV software, I ran a Malwarebytes scan to make sure I wasn?t missing anything and came up with zero infected files.)

I tried starting in Safe Mode with Networking and running rkill; however, every time that I did so, the command window would open and state hat it was running and to be patient. Less than a half minute later, I would get a desktop message: ?Windows is running in safe mode. This special diagnostic mode of Windows enables you to fix a problem which may be caused by your network or hardware settings. Make sure these settings are correct in the Control Panel and then try starting Windows again. While in safe mode, some of your devices may not be available. To proceed to work in safe mode, click yes. If you prefer to use System Restore to restore your co... Read more

Answer:Malware Protection removal and TDSS Killer not working

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator&#... Read more

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Hi

REGISTRY/DRIVER ISSUE

I have an Acer Aspire 5740g laptop running windows 7 (log attached below).

I'm already indebted to you guys for your "READ & RUN ME FIRST. Malware Removal Guide" by chaslang, because it helped me to remove some nasty malware that was popping up on startup.

I ran through that guide till completion, including re-enabling UAC and doing the system toggles etc, including running all the anti-spyware programs even after the problem seemed to have been solved (although only the first two seemed to actually finish). The problem is gone thankfully but I've noticed an unusual side-effect:
audio no longer runs in browsers.

I'm wondering if some driver/registry change has caused this change. I've only tried testing the problem by opening clips that use sounds in youtube and megavideo (i'm using latest IE).

So far I have tried:
-restarting my computer
-updating adobe flash player to the latest version
-changing a flash player setting which is supposed to help in some situations (according to their support site)
-uninstalling and reinstalling flash player
-updating my sound drivers (found on the acer website- which involved removing the old drivers and installing the driver i downloaded).
-going into IE internet options> advanced> checking the "play sounds in webpages" box is checked
-closing all IE windows and restarting IE
-trying out (the limited) solutions google has thrown up

... Read more

Answer:Audio stopped working in browsers after running malware removal

Hi

It would be best as you have had malware on your PC to as you mention you have run the read me guide to actually attach the logs that that guide has you produce to your thread in malware forum HERE so that the experts in that area can give you an all clear on any remianing malware components, as while you may not see any issues outwardly, there maybe malware components left that are causing the audio issues, so need to remove them first before trying any driver fixes.


Once given the al clear on malware then post again here and we can try a few fixes.
 

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A summary for the time-strapped can be found at the bottom of this post. If you have read my previous topic, the main new details are a more informative description of the unnamed malware and a brief mention of an attempt at a wired connection that I forgot earlier.

I have reposted this from the XP forums at the request of a team manager, though I feel it belongs there rather than here. Despite what the title and the first paragraph describing my problem may suggest on a quick skim, I don't believe this problem is currently being caused by malware nor removed with malware removal tools, but rather being a system problem in nature. Even so, I suppose that won't be so much of an issue if my helper is experienced in both subjects.

I recently cleaned a Windows XP SP3 Media Center Edition machine of SystemFix, which was quickly followed by another malware program I don't know the name of (it redirected search result links, and opened Mevio alerts and hidden iexplore.exe processes randomly with sporadic spurts of random audio in a manner similar to that described in this topic), and after that by AV Protection 2011, using MalwareBytes' Anti-Malware and possibly other automated removal tools which I can look up if that would be helpful. Since then, the computer shows in Network Connections that it has been connecting to our Linksys router, but no packets are being sent or received and there is no internet access available, and I can't even access the router administration pag... Read more

Answer:Internet not working after malware removal - system/registry/setting damage suspected

Hello and I guarantee the problem is still malware related.

What I need from you, is a proper set of logs so I can see the current state of the machine. I'll have to ask you to please stop doing any other self fixing while we're working together, or you'll make my job that much more difficult.

Please follow the instructions in our pre-posting topic New Instructions - Read This Before Posting for Malware Removal Help and post the requested logs in your next reply.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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I hope I have posted this in the right forum - most of the topics I see here on the first page seem to have the "Moved" tag on them. Despite what the title and the first paragraph describing my problem may suggest on a quick skim, I don't believe this problem is currently being caused by malware nor removed with malware removal tools, but rather being a system problem in nature.

I recently cleaned a Windows XP SP3 Media Center Edition machine of SystemFix, which was quickly followed by another malware program I don't remember, and after that by AV Protection 2011, using MalwareBytes' Anti-Malware. Since then, the computer shows in Network Connections that it has been connecting to our Linksys router, but no packets are being sent or received and there is no internet access available, and I can't even access the router administration page from the affected computer. The internet works without issue if I boot to Ubuntu Linux off of a CD/USB drive, so the problem should be with the Windows software. I've tried just about every possible solution I could possibly find on the internet, as well as a few I made up on the spot, which to my memory includes but is not limited to the following (all under an account with administrator rights, of course):

- scanned computer with MalwareBytes' Anti-Malware, COMODO Antivirus, SuperAntiSpyware, Ad-Aware, ESET, IOBit Advanced SystemCare 5, Sophos Anti-Rootkit, and avast! aswMBR.exe
- attempted to run tdsskiller.e... Read more

Answer:Internet not working after malware removal - system/registry/setting damage suspected

and welcome to the Forum

We have a malware removal forum and I suggest you post there. Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, please post the requested logs in the Virus/Trojan/Spyware Help forum, not here.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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Staff Advisory: This post needs to remain here until one of the malware team advise that it can be moved. This member cannot access our malware forums due to their infection. ~ Animal----------------------------------------------------------------------------------------------------------------------Hello, I got some help from some nice people in the live chat. I have made a log with your hijackprogram and am posting it at the bottom. It created two .txt files so there are two reports. I am unable to open ANY link that has the words anti-spyware anywhere on the page or in the address bar so unfortunately I cannot post this in the malware removal forum because the internet window closes every time. I am in dire need of some help! I have a subscription to spy sweeper and it is keeping things out but I was infected with Antivirus xp 2008 and possibly some viruses because the computer was un-protected for about a month while I was in the hospital..I run with Windows XP and a wireless connection. If someone could take the time to look at this for me I would be so incredibly thankful! I offer my services as a photographer/graphic artist/professional gift shopper/myspace designer/beginner web designer. You can see what I do at www.perfectionpictures.com and contact me if you need anything at all!Current Symptoms (in the order of appearance)Random Total system crash then restart then blue screen then back to windows. msvcp71.exe is missing so a program is being prevented ... Read more

Answer:Antivirus Xp 2008 Removal Help/am I Infected? Can't Open Malware Removal Forum

Hi & welcome,I would like to try a couple things before we go much further so I have a bit better picture of what is happening and can take the needed cautions.1.) click start> run> type msconfig and hit enter.click "boot.ini" tabCheckmark /bootlogClick "apply" and "close"Reboot when askedLocate and delete this file:C:\windows\ntbtlog.txt (in case your extensions don't show it looks like a notepad)RebootLocate & post:C:\windows\ntbtlog.txt2.) Click start> run> type: cmd.exe and hit enter.type the following commands exactly as you see em & hit enter after each one:cd c:\windows\system32dir userinit.exeNote the file size please & report that back to me. Leave cmd open a sec.Back at the cmd window...Type:cd dllcachedir userinit.exedir spoolsv.exeNote file sizes & report that back to me.Type exit in the CMD window & hit enter. (this closes it)3.) Can you see also if you can get this program installed please:http://download.bleepingcomputer.com/hijac.../HJTInstall.exeSave file> run it> follow prompts to install excepting defaults.Allow it to "launch" hijackthis.Click the "Do a System Scan and Save a Log File" optionSave the log file and then it should open with NotepadGo to Edit, Select All and then Edit, Paste to paste the contents of the log hereLet me know if you had any problems with the above please.I advise keeping the system offline as much as possib... Read more

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Apologies, but i'm a bit of a novice. my computer did a scan when i started it and came up with some trojans. when i tried to delete them, a malware removal programme tried to install itself so i closed the download dialog box. unfortunately, i cannot remember the name of the software that was trying to install itself. please would you review my log below and help me clean my computer?

many thanks
---------------------------------------------------------------

DDS (Ver_09-12-01.01) - NTFSx86
Run by 0 at 19:57:35.67 on 02/01/2010
Internet Explorer: 7.0.6001.18000
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.44.1033.18.3000.1826 [GMT 0:00]

SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows&... Read more

Answer:attempted removal of trojans try to install "malware removal software

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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I work for a company who has been having problems with quite a few computers out in the field lately. These computers will randomly come up with a message saying "Unsafe Removal of Devices" and give a list of random devices such as floppy disk controller, printer, com ports, hard drives etc saying they were unsafely removed while the computer was on. When this happens it generally makes the other computers on the network either freeze up or give network related errors. These are all RTD,installed Winows 2000 system. Has anybody seen this happen before and/or know how to fix this?

Answer:Unsafe Removal of Devices

Are your users connecting external USB devices then not unplugging them correctly?"Use Add/Remove Hardware (Windows 2000 only):1. Plug a USB device in to one of your available USB ports 2. Go to Start>> Control Panel 3. Select Add/Remove Hardware 4. Select Uninstall/Unplug a device 5. Select the device that you would like to unplug/eject 6. Select Finish when done"http://www.5starsupport.com/faq/usb...

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Hi,

I have a dell xps 8300. It started acting up about 1 week ago (freezing while working online, freezing while trying to boot). Today i got the Blue screen asking me to restart if this was the first time I had received a blue screen.
I restarted it was fine for 30 minutes and everything froze.
I restarted it and I received error beeps ( 4 beeps)
I looked that up on dell support and they said it was RAM problems.
I opened up the computer vacuumed a bit, took out ram cards and reinstalled them.
It had been working o.k.for about 1 hour and only froze once more.
I decided to try the malware removal guide and here are the logs
Malware bytes did not find anything
TDSSKiller did not find anything
MGtools ran but as soon as it was done the window closed. i don't know how to find the log
Your help will be greatly appreciated
 

Answer:malware removal - have followed malware removal guide

I still want to see the log from Malware Bytes please.





MGtools ran but as soon as it was done the window closed. i don't know how to find the logClick to expand...

Should be directly on C:\ if that's where you boot Windows from. If you really cannot find the log, you'll have to run MGTools.exe again in order to produce a MGlogs.zip. Thanks.
 

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I have run the malware removal intructions and when through each programs as they did remove some of the malware and virus. The issue that I am having is that when I open the computer under seperate user and try to run the malware removal programs via internet or through USB drive, I keep seeing a window which pops up asking me which program I want to use to open the program. I have run the computer under the adminstrator and do not seem to have problems running the

View attachment mbam-log-2011-03-28 (17-02-07).txt



View attachment combofix log.txt



View attachment SUPERAntiSpyware Scan Log - 03-28-2011 - 16-42-24.log



View attachment hijackthis.log

malware removal steps and have attached the reports from the intructions.

Even when I try to open add or remove programs under control panel- I get the following message: "C\windoesn\system32\rundll32.exe- application not found. I am thinking that It is something to do with AVG and have removed the program with the step.

Please help....

View attachment mbam-log-2011-03-28 (17-02-07).txt



View attachment combofix log.txt



View attachment SUPERAntiSpyware Scan Log - 03-28-2011 - 16-42-24.log
 

Answer:Help with malware removal- have run malware removal instructions

ssmehta007 said:



....try to run the malware removal programs via internet or through USB driveClick to expand...

Specific download and installation instructions are in our R&R ME FIRST guide :
ComboFix
Running from: l:\combifix\ComboFix.exe <--- belongs on your desktop

RootRepeal
Save it to your Desktop

SAS & MBAM
Installed to the Default Location - "C:/Program Files", as we suggest that you keep them after malware removal.

MGTools.zip
Download this file to the root folder of the drive where you have installed Windows (Typically this would be C:\ and thus you would have a C:\MGtools.exe file after downloading). ​
Please make those corrections and attach the missing RRlog.txt (from RootRepeal) and MGlogs.zip - normally it is C:\MGlogs.zip . Please tell me any problems you still have.
 

18 more replies
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I posted the software forum yesterday and was instructed to complete the malware removal steps and repost here. I have a new computer running Windows 8.1. When I say new, I mean I started having problems within a couple of hours after turning it on!

I have McAfee antivirus protection and downloaded and installed my MSOffice 2013 Home and Student. All seemed to be fine. The MSOffice was up and running and McAfee said I was protected. Suddenly and I don't remember what I was doing...it said Microsoft something (sounded like an antivirus or firewall something) had detected several problems and I needed to "clean my computer". Oh so ignorant of all that was going on with learning Windows 8.1 after using XP for years I told it to clean. Somewhere in there it suggested I do a system restore. All seemed OK until I realized MSOffice was no longer there. I tried to download it again and reload, but with no luck. It occurred to me it had something to do with the system restore so I tried to undo the restore. That of course didn't help. I'm also now getting messages from McAfee that I am covered and safe but that my firewall is turned off and needs to be turned on. However I can get McAfee to do nothing. I can open a screen, but nothing I do makes it do anything. I tried downloading their "Virtual Technician" before I started the process you recommended and it acted like it was downloading, but 20 minutes later it was still "spin... Read more

Answer:malware removal help - removal instructions attempted

Can you try running the tools that were not working before including Hitman, in safe mode please. Let me know how you get on.
 

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I read and followed precisely "Vista and Win 7 Malware Removal/Cleaning Procedure"

My issue: I was informed my my isp the following: "Mail Log Parsed from Feb 15, 2013 19:47:04 to Feb 16, 2013 19:47:04 User sent approximately 141,801 messages to 136,591 unique recipients. There were 2598 bounces received in this period, 1 percent of the emails sent. "

I have AVG, running constantly. ISP changed my password to stop the mail. I ran AVG in safe mode. Still not sure trojan erradicated. ISP referred me to your site.

I performed all steps. I have attached all logs except TDSSKiller. While it ran clean, no apparent log was generated. All except RogueKiller found no issues. RogueKiller found as reflected in log.

Please advise if you believe my system is clean, or what further I should do. Since I haven't seemed to find anything, it's hard for me to be comfortable that it's clean.

Thank you emmensely!!

Mike Sieber
 

Answer:Help with malware removal--have performed removal instructions

Welcome to Major Geeks!




mike sieber said:





I performed all steps. I have attached all logs except TDSSKiller. While it ran clean, no apparent log was generated. All except RogueKiller found no issues. RogueKiller found as reflected in log.Click to expand...

Not problems. It is just junk from AVG. All of your logs are clean. Many times when something like this happens, it is not an infection. It is due to a spammer/spammers getting your email login and password and they use it from other PCs to send out their spam. There are cases of infections that can cause spamming ( like some master boot record or partition infections ) but you show no signs of these.


If you are not having any other malware problems, it is time to do our final steps:
We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
Go back to step 4 oof the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
If running Vista or Win 7, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
Goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to ... Read more

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Hello!
In reading more of these threads I can see Im not the only one with the iexplore issue.
Glad to know it can be corrected!!!!

I have multiple pop-ups and my computer is as slow as dirt.
When I get home at 3:30 Calif time I will do the HJTInstall.exe thing and post the results.
Would the results of one that was done two days ago help? Yes I was having the issue then and another company did one and told me to email it to someone, which I did but I havent heard anything back and my computer is close to useless at this point.
Can MFDnNC or anyone else help?
Thanks!!!!
Ginny
 

Answer:malware removal/popup/iexplore removal

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Since the ComboFix will not run on Vista or Windows 7 64-bit, I have to look for new malware/virus removal apps... It was good while it lasted. So what tools do people use for Vista these days when the computer says: "WARNING! YOURS COMPUTER IS AN INFECTED BY HARMFUL VIRUS!!!!"

Answer:64-Bit Virus Removal & Malware Removal Tools?

64-bit Anti-Virus:List of 64-bit Anti-Virus For VistaAnti-virus protection in 64-bit environmentsFree Anti-virus:avast! Free Antivirus Avira AntiVir Personal - Free AntivirusAVG Anti-Virus Free Edition 8.5Microsoft Security EssentialsPanda Cloud AntivirusKingsoft Free Antivirus (Cloud Scan)Paid for Anti-virus:NOD32 Anti-Virus PersonalMcAfee AntiVirus PlusTrend Micro AntiVirus plus AntiSpywareNorman Antivirus & AntispywareCA Anti-Virus Plus Anti-Spyware64-bit Anti-Malware tools:Malwarebytes Anti-MalwareSUPERAntiSpywareKaspersky Virus Removal Tool - How to install and use documentationSpyware TerminatorWindows Defender (64-bit)PrevxSpybot S&DAd-AwareNorman Malware CleanerSunbelt Counterspy (free Trial)Comodo BOClean Anti-MalwareSophos Anti-rootkitSanityCheck Advanced Rootkit and Malware DetectorESET Online Antiivirus ScannerESET SysInspectorAnVir Task Manager FreeWinPatrolStart with these:How to use Malwarebytes' Anti-Malware to scan and remove malware from your computerHow to use SUPERAntiSpyware to scan and remove malware from your computer

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Hi,

I am the IT manager in my company.

I have a co-worker, his computer has search redirect issue. That means most likely it has malware.
Then i installed some major malware removal: Spybot Search & Destroy, SUPERAntiSpyware, Malwarebytes

After i installed them, i cannot launch them(That definitely means it has some kind of malwares)
I needed to rename their .exe files, after i can run them and scan my computer.

SUPERAntiSpyware, Malwarebytes found something, but didn't solve the problem, search redirect and
blocking malware removal software are still there. Now i am running Spybot Search & Destroy will see what happened.

By the way, i run them in safe mode because when i logon window to normal mode, it is slow (like it takes a long time to explore hard drive, etc). I suspect the malware slow down my pc. hopefully not registry corrupted or something, but works smoothly in safe mode.

So you guys have any suggestions? or you need a log file from combofix?

Please advise,
Tommy

Answer:malware: google yahoo redirect and can't launch malware removal software

Try this:http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller

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I have scanned with AVG with the latest updates. On top of that insidious google redirect I get random pop ups even when I don't already have IE or Firefox running. Also getting sounds in the background like I'm clicking on a link, surfing the net when I'm not. And SYSTEM in task manager is hogging a ton of memory.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 11:52:42 PM, on 8/7/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\AVG\AVG9\avgwdsvc.exeC:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exeC:\... Read more

Answer:persistent malware undetected by virus scans and malware removal tools

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please download OT... Read more

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I did a hijackthis scan and here's what I got:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:18:17 PM, on 4/20/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\SYSTEM32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\WINDOWS\System32\DVDRAMSV.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\WINDOWS\System32\nvsvc32.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exeC:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exeC:\WINDOWS\System32\00THotkey.exeC:\WINDOWS\system32\TFNF5.exeC:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exeC:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exeC:\WINDOWS\AGRSMMSG.exeC:\Program Files\Synaptics\SynTP\SynTPLpr.exeC:\Program Files\Synaptics\SynTP\SynT... Read more

Answer:Malware Blocking Acess to Spybot, Microsoft Malicious Removal Tool and other anti-malware programs

Hey guys I solved my own problem. I completely reinstalled windows. (It was about that time anyway)

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Hi, I'm suddenly having a lot of trouble with malware. My computer seemed to be running okay but I ran Malwarebytes as I occasionally do, and it picked up a fair amount of malware on my system. I deleted it and rebooted, but that's when my problems really began. Upon restarting, my internet connection has become almost unusable. It's extremely slow and generally I can't even open a page that I want after trying to refresh several times. Oddly though, google is working perfectly and a few other sites seem to work too, including this one. I've tried running MBAM again and again, each time it picks up more malware and I remove it, then reboot and the cycle renews. I can't seem to get rid of all of it, every time I scan my system there's just more of it. I've tried ComboFix but it doesn't seem to have done anything. One persistent thing seems to be photo_id.exe, I've got a few messages from MBAM saying it can't be removed and I need to reboot. Also, I've noticed that if I'm trying to reach a webpage, although it won't load there seems to be some redirecting, for example I just tried to reach a wikipedia page and it says &quot;The server at topsearchfeed.com is taking too long to respond&quot; For some reason I can't bloody format this properly no matter how hard I try, so here's an attached HJT log:
 

Answer:Malware removal attempt led to unusable internet, still can't remove all malware

problem has become more serious, now my mother has told me that the internet on her laptop is also extremely slow and essentially unusable, I'm worried that something from my computer has got on to hers via the wireless network we're both connected to. Somebody please help me
 

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Gud day to everyone,

My computer having some malware activity, i have used adware 2008, spyware removal tool, norton anti-virus and other removal tool, but still those malware cannot be deleted.. My Computer icon could not display its properties, instead it appears like a file when you see its properties. It also disabled TCP/IP that why until now i cannot connect to the internet.. I don't have WindowsXP SP2 cd for repair..

Please help me as soon as possible, because it is a server..

Answer:Urgent! My XP SP2 have malware activity!.. cannot remove using malware removal tool

Hello frozenfire03, Welcome to TSF!

I recommend that you read this article… "Having problems with spyware and pop-ups? - First Steps"; follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the HiJackThis Log Help Forum.
(Simply, click on the coloured links to be re-directed.)

Please ensure that you create a new thread in the HiJackThis Log Help Forum; not back here in this one.

When carrying out The 5 Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to The HJT Help Forum; where an Analyst will assist you with other workarounds.

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

Good Luck with it.

Kind Regards,

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Relevance 45.51%

Please help me,
I cannot access any internet (wifi & ethernet) after malware removal using GridinSoft Anti Malware. I already updated network drivers, but it's still not working.
 

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I was surfing the web today and I believe I clicked on a pop up by mistake when I shouldn't have. Avira then blew up with Malware alerts and I knew I had a problem...

I did a virus scan and it removed the detections found but when I did a restart they were back again. Also, the virus seems to move itself around to other .exe files. I found it had infected moviemaker.exe so I manually deleted the file as I don't need it but as soon as I emptied my recycle bin the moviemaker.exe file returned back to its original folder.

I'm afraid something really nasty has infected me. Avira is detecting it as a W32/Infector.Gen2 and Maleware Bytes is detecting 2 Malware.Packer.Gen files.

I went through the Read Me First steps on this site and preformed everything it asked. However, I was unable to uninstall my previous JAVA (ver 19) and was not able to install the newest version of JAVA. Both gave me errors that the installation program wasn't working.

I'm attaching the logs here. Can anyone help me get rid of whatever is infecting my machine? I would really appreciate the help!
 

Answer:HELP-Requested Malware Removal (Infector.Gen2 / Malware Pacger Gen)

Here is the 5th log.
 

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Relevance 45.1%

Dell m1330 Vista home premium. I have malware isses, frequent memory dumps, google redirection and something is preventing me from running or installing anti-malware programs. I had to install malwarebytes using the rename method, but the program will not run in safe mode or normal. I had spybot previously installed but I was also prevented from opening, so I tried reinstalling, but before it can complete the installation I get the blue screen of death memory dump! Before reading the procedure I ran coolweb, kill2me, windows defender and windows malicious software tool. None of the programs found anything. I also perfomed a couple system restores, but both failed.

Should I continue with the cleaning procedure (combofix), or does anyone know how I can get malwarebytes and spybot to run?
 

Answer:Trying to follow malware removal procedure, but malware is preventing me?

Here's my MGtools log, it was the only program that worked.
 

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Four steps that will keep your PC happy, healthy, and crap-free

Malware sucks. In the best-case scenario, it craps up your system with unwanted files and occasionally makes itself known in the form of a persistent pop-up window or annoying browser-based toolbar. In the worst-case scenario, malware completely takes over your desktop or laptop and ruins your life.

Your system slows to a crawl. You can’t even boot into Windows in the time it takes you to walk to the kitchen and back. Your data gets sent off to a faraway Internet land or, worse, your actual keystrokes are recorded for some unsavory individual to see. Malware locks down your browser, making you unable to actually do any browsing without being carted off to some bogus domain. You can barely run a program in Windows without getting bombarded by fake advertisements, programs, and dancing people on your desktop.

We can’t make this stuff up.

So what’s a computer enthusiast to do? Step zero: Read this guide, because we’re going to walk you through all the key details you need to know to both rid your computer of this junk and keep it free of downloaded nasties forevermore.



Read more at:
Maximum PC | Malware Removal Guide 2011: How to Get Rid of All The Latest Malware

Answer:Malware Removal Guide 2011: How to Get Rid of All The Latest Malware

Most excellent reading, thanks for posting for all to see, I , myself, use most all of these myself, the only paid program i have is malwarebytes, the rest are free add ons or are free programs . Thanks.

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Relevance 45.1%

Hi, i got infected because i was triying to run malwarebytes and it skip the part of analising the files, it ended in arount 1 minute in a full scan, and i tried to download dr web cure it, and it dont allow me, the computer seems fine, but those things are very strange, and when i was running the scan i was in safe mode...
 
thanks for the help

Answer:Malware infected, malware removal tools useless

Greetings samidelcueva and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pro... Read more

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Had a machine in riddle with viruses which we duly cleaned up and removed without incident. Uninstalled the applications one at a time, restarting each time it was required and all was good.

After removing the last app (dont ask me which one it was I cant rememebr) the machine no longer starts.

It's boot cycling but once we disable automatic restart on system failure it brings up a STOP 24 error.

Have booted to puppy linux and examined the hard drive (which is SATA btw) and the data seems intact so we can assume, physically at least, that the drive is good.

Booting to an XP CD and attempting to access the recovery console to run chkdsk /r and it appears the drive is either not detected or is empty (the latter we know not to be the case)

Boot to an X CD to attempt a repair install and it tells me there is no hard drive present.

Check the BIOS and the drive is detected properly. swap the hard drive for a SATA CD and it detects the CD without issue which makes me thing the SATA controller must be functioning too.

Now it seems that the this single disk system has some kind of RAID configured on it according to the boot screens. My next step would be to remove the RAID but I'm concerned it might format the drive. Is this likely? It has an ASUS A8R-MX/S motherboard but the info I get from their site is a little vague.

Am I on the right track with the RAID thing or way off base, help me folks its driving me nuts.
 

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Please find attached the logs from the scans in the Windows XP Cleaning Procedures. I followed the Cleaning Procedures but still have a problem. The problems can be pinpointed to yesterday when I surfed to a web site without having an up-to-date Anti-Virus definition files. Before I knew it, I had an infected machine.
There seems to be 2 problems.

(1) After restarting the computer, Windows File Protection gives following message.

Windows File Protection
Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain system stability, Windows must restore the original versions of these files. Insert your Windows XP Profession CD2 now.

I have Dell OEM Windows XP Media Center 2005 installed on my Dell Dimension 5150/E510. Problem is, Dell has a Windows XP re-installation CD but Dell states there is no 'CD2'.

(2) I keep getting pop ups every time Internet Explorer is open. The pop ups occur on their own.

Hopeful you can help me to fix the problem. :confused
Thanks,
Ankur

p.s. Please note, the AVG Anti-spyware log is not attached because it was not generated by the tool. I scanned my computer using Trend Micro (after updating virus definition files) and I can provide the logs if you need.
 

Answer:Malware problem not fixed with Malware Removal instructions

Welcome to Major Geeks!

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.2_03

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

F3 - REG:win.ini: load=C:\WINDOWS\system32\mlljg.exe
O2 - BHO: (no name) - {3F7BDD0B-0462-4F19-8B87-54D83601B87C} - C:\WINDOWS\system32\mlljg.dll
O2 - BHO: (no name) - {B8AFD866-6B8B-490E-DA2E-39E671810F96} - C:\WINDOWS\system32\mknamps.dll (file missing)
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask .exe" -atboottime

After clicking Fix, exit HJT.


Now download The Avenger by Swandog46, and save it to your Desktop.

Extract avenger.exe from the Zip file and save it to your desktop
Run avenger.exe by double-clicking on it.
Check the 'Input script manually' box.
Click on the magnifying glass icon.
Copy everything in the Quote box below, and paste it in the box that opens:




Files to delete:
C:\WINDOWS\system32\ctfmon .exe
C:\WINDOWS\system32\mlljg.exe
C:\WINDOWS\system3... Read more

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Hi. I am trying to diagnose a problematic laptop for a friend. I don't know the details of what happened to cause the problems. The main problem I can detect is that the laptop is EXTREMELY slow. It seems like anything I try has a delayed response (even a simple mouse click). I followed the Malware Removal Guide, but was only able to run two of the five suggested tools as follows:

1) SUPERAntiSpyware - I ran this after manually updating the definition files on the version already installed and the scan found nothing.

2) Malwarebytes Anti-Malware - I was not able to update the definition files for the current version installed. After several attempts to uninstall this (via the Control Panel), I was able to do it via CCleaner. However, I was not able to re-install a more recent version due to problems with the Windows Installer service. After uninstalling an outdated version of Java (Update 14) via the Control Panel, I have not been able to install/uninstall any more programs.

2) combofix.exe - not compatible with 64-bit OS

3) RootRepeal - did not run on 64-bit OS

4) MGtools - did run; kept getting errors, but continued to completion

Attached are the SUPERAntiSpyware and MGTools logs:
 

Answer:Possible Malware preventing me from running malware removal tools

I am not seeing any malware in those logs. I do not know why MalwareBytes would not run, are you able to run it in safe mode? How does the PC behave when you use safe mode?

More than likely I think I will be sending you off to the software forum.

We can do this:

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:



O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - (no file)
O2 - BHO: (no name) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - (no file)
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsM... Read more

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hello, impossible to activate windows 8 before and after reformat, says "the activation code used on other computer" but i have only one computer, i had installed speccy but if i type the code displayed by speccy, activations fails
~~~~~~

anvisoft is on external devices (anvi adblocker, traces of visited anvisoft website, etc...) on portable browsers on my external drives also, but actually since last windows formatage only 1 or 2 dvd players/burners, internal drivee, 900Gb external disk and 500Gb sd card recognized, but no others devices plugged-in actually on computers,
i have some symptoms,

~~~~~~~~~~

it's horrible ssince yesterday, it's bizzarre, it's not trojan, i had read article on botcrawl.com for anvisoft: it's a dangerous rogue,
i have ad-aware by lavasoft on my pc, it's my antivirus, i have actually 2 licenses until 2017: pro security and total security, i'm actually on windows 8 impossible to pass to win10 (upgrade) because activation coe of my win8 equired sadly, i'm sorry

please go help me, how to activate windows and remove anvisoft on external drives, and recognizes all external devices on my explorer ??????,

mysterious bugs......
 

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HEY GEEKS NEED A LITTLE HELP. I HAVE A WINANTIVIRUS POP U THAT COMES UP EVERYTIME I AM ON THE NET, AFTER U X IT OUT 5 TO 6 OTHER POP-UP COME UP ABOUT A VIRUS. I AM RUNNING AVG EVERY MORNING, SYBOT SEARCH AND DESTROY, AD-WARE 6.0. HERE IS A HIJACK THIS LOG FILE TELL ME WHAT TO GET RID OF PLZ.

EDIT: Removed inline HJT log


THANKS

DOOKIE
 

Answer:winantivirus removal, malware removal

Hi and Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.


Run this first

Virtumonde aka Trojan Vundo Removal - some people also refer to this as WinFixer

Then run the below and atach the requested logs for the malware experts to look over.


Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
Make sure you check version numbers and get all updates.
Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
Downloading, Installing, and Running HijackThis

Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.



When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:

[*]runkeys.txt - the log from GetRunKey.bat
[*]newfiles.txt - the log from ShowNew.bat
CounterSpy - ONLY IF you were not a... Read more

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Relevance 44.28%

Hiya

Im running XP, avg detected trojans, the first one it got rid of, the second one Generic13.ATHP it could only remove it partially, apparently located in in c:\windows\system32\svchost.exe

Started the Malware Removal Process as recommended, SuperAntiSpyware wouldnt install, so I changed the filename, and it has installed but when I attempt to run it I get an error message -

SUPERAntiSpyware Free Edition has encountered a problem and needs to close. We are sorry for the inconvenience

The same happens with any other malware/spyware removal program, Spybot S&D, Malwarebytes etc...

Is there anything I can do to fix this?

Thankyou!
 

Answer:malware halps/malware removal not running

Hi again,

also tried doing this (as seen in another thread)

Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

* Scroll down to ?Non-plug and Play Drivers? and click the plus icon to open those drivers.
* Then search for TDSSserv.sys
* Let me know if you find this or not.
* If you do find it, right click on it, and select Disable. Do not try to uninstall it.
* Also if this is found and you disable it, then reboot and see if you can run the cleaning procedure and attach the requested logs.


but the device mentioned is not present (although there are a few that have error "!" things next to them, but 30 or so others.

:confused have no idea if any of this will help you lovely helper person, but i guess im just trying...
 

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Relevance 44.28%

About a week ago, I noticed that when running Internet Explorer www.google.com that clicking on a website would take me to an add instead of the website. If I clicked back and clicked on the website again, it would correctly go to the website.

A day or two before noticing this issue I had upgraded to AVG 8.0 Free and had installed the latest Firefox version.

I am running a Windows XP Professional SP2, Intel Pentium 2.8 GHz.

I ran the instructions at forums.majorgeeks.com/showthread.php?t=35407 and am still experiencing the same issue as described above.

Any help would be greatly appreciated! This is the first forum I've ever posted to so be patient!

Thanks,
Deb
 

Answer:Malware - Exists after running MalWare Removal

This is the last of the Malware log files.

Thanks again!
Deb
 

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Hi. Thanks for this. I need to first tell you that I don't even know how to generate the logs everyone posts here for troubleshooting. I'm sorry. Maybe someone could tell me how, then I will.

Because my laptop wouldn't even boot to the O/S last week, DELL's tech support helped me move files, reformat and reinstall the OS. I reinstalled McAfee. A security tool warning popped up. I knew it was rogue; I came here and got rid of using mbam and process explorer - very easy. Or I thought I did. On my daughter's desktop this morning, there were 3 porn shortcut links ON HER DESKTOP!!!! There was also a link to "Active Security" - trying to figure out wtf this was it turns out it was another rogue. Awesome. It at least had an uninstall on Add/Remove programs... but obviously it is not gone, if that is even the cause of all this... Thinking MBAM would be a logical quick fix, I figured I would try that. My Mbam won't load - I have reinstalled and it - it reinstalls and then when I try to quicksccan it says I don't have permissions and then I can't even open it again. I can reinstall, then it is hijacked when I try to scan. My McAfee won't scan either so both are being hijacked and I also am having the same browser redirects as others when clicking on sites from search results. McAfee can't even fix itself. In safemode, McAfee tells me the truth at least that it is not working (in regular mode it poses like everything is... Read more

Answer:Ugh - Malware Removal Tools Disbled by Malware

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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Have got a strange one, where have attempted to remove XP antispyware 2009 using malware antimalwarebytes. Looks to have been partly successful - but have got something else interfering. Frequently have pages on IE as "not found".

Have posted HJThis log and Malware Antimalwarebytes log below. Thanks for any assistance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:01:58, on 08/11/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdjserv.exe
C:\WINDOWS\system32\lxdjcoms.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\UAService7.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\ATI Technologi... Read more

Answer:Malware - blocking removal by malware antimalwarebytes

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Hi all, 
 
Recently on Chrome browsing on a site a received a web site popup saying "Your browser contains MALWARE. You have to install Chrome Malware Removal Tool". Confirming with OK opens an extension page:
 
https://chrome.google.com/webstore/detail/chrome-malware-removal-to/mbdoonnjlifcmakklcaembokjhjikank
 
I have a strong suspect this is a malware!!!
 
What I'm trying to understand if what kind of malware infected the web site I visited. Some technical specs could be useful . The web site is of a my friend and I'd like to help them to identify the malware infected their web site...
 
 

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Slowly lost app's now have no control. Or admin privilege. The screen looks fake. There's drives listed I can't access. And every download was hijacked. Now theres no real Network or bios driver installed. after multiple attempts and no system functions available I want to use another computer and try to download virus software there. Noticed something strange happen and both laptops havea Dll bug long story short my Android, laptops, printer and router have all been hijacked and I do not know what to do at this point

I haven't seen or been able to find anything on something so expensive enedina have any other laptops that are accessible at this time so even doing it from my phone is challenging
 

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It’s time to add digital picture frames to the group of consumer products that could carry computer viruses and Trojan horse programs.
In the past month, at least three consumers have reported that photo frames - small flat-panel displays for displaying digital images - received over the holidays attempted to install malicious code on their computer systems, according to the Internet Storm Center, a network-threat monitoring group. Each case involved the same product and the same chain of stores, suggesting that the electronic systems were infected at the factory or somewhere during shipping, said Marcus Sachs, who volunteers as the director of the Internet Storm Center.
“When (the first incident) pops up, we thought it might be someone that was infected and blamed it on the digital picture frame,” Sachs said. “But this is malware - and malware that does not seem to be very well detected. You could plug in a device and infect yourself with something that you would never know you had.”
The incidents underscore that the proliferation of electronic devices with onboard memory means that consumers have to increasingly be aware of the danger of unwanted code hitching a ride. While many consumers are already wary of certain devices, such as digital music players, USB memory sticks and external hard drives, that include onboard memory, other types of electronics have largely escaped scrutiny.
In the past, consumer devices infected with malicious code ha... Read more

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Is there such a virus/MW? I have Win XP with all upgrades/service packs, but about two months ago, my computer wouldn't let me add any new devices (Maxxtor external drive, printer, etc.) and keeps saying "A device installation is under way. Only one device may be installed at a time." Problem is that I haven't installed anything yet.

Also, even when I disconnect everything from the USB ports, it still gives me that message.

One guy told me that I likely had a virus, but nothing is coming up on my virus scans including on line Bit Defender, Symantec, etc.

Any ideas?
 

Answer:Virus/Malware that prevents installation of devices?

I doubt if this is malware. Try the steps below first and see if that solves the problem.

Step 1. Backup registry

1. Click Start > Run, type regedit.exe in the Open box, and click OK.

2. In Registry Editor, click File > Export.

3. Specify a name in the File Name box, making sure that "All" is selected in the Export range box, and then click Save.

(Probably not a bad idea to create a RESTORE point also, just to be safe)


Step 2. Delete registry key(s)

1. Click Start > Run, type regedit.exe in the Open box, and click OK.

2. Navigate to HKEY_LOCAL_MACHINE\System\Setup

3. If there is any key or values named "FactoryPreInstallInProgress", right click and delete it.

4. Repeat the above steps to delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Factory

5. Restart the computer.

Upon restart, the Hardware Wizard should prompt you for a restart so it can rebuild the deleted registry keys. After another restart you should be able to use the "Add Hardware Wizard".

Steve
 

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It turns out we had a fastclick malware program adding urls to the history.
So, I installed Spyware Blaster, Spybot SD, X-Cleaner, and Microsoft's ASW program on top of the CCleaner and AdAware, AVG, and ZoneAlarm Pro.

First off, ZoneAlarm makes me re-enter the license key each time I open Windows.
Second, after deleting the Fastclick malware today I noticed that WMP would not play any mp3s.
I searched for more info with the error code on Google but found nothing of use.

"C00D11BA: Cannot play the file
Windows Media Player cannot play the file because there is a problem with your sound device, such as a sound card or sound controller. You might encounter this error message for one of the following reasons:

Your sound device is in use by another program. Quit other programs that might be using your sound device, and then try to play the file again.
Your sound device requires an updated driver. To determine if an updated driver is available, see the Windows Update Web page at the Microsoft Web site, or see the sound device manufacturer's Web site.
The selected sound device does not support Secure Audio Path (SAP). If you have multiple sound devices installed on your computer, try using a different one.
Your sound device is not functioning properly. To troubleshoot the problem, see the Sound Troubleshooter in Windows Help or refer to your sound device's documentation.
You do not have a sound device installed on your computer. Install a sound device, an... Read more

Answer:Sound Devices Disappeared When Malware Removed

This sounds like an annoying problem. The only thing I can think of (seeing as you have reinstalled your audio drivers) is that the sound volume program inherent in windows might be deleted or damaged. Unfortuneately if this is the case, you will need to get yourself a copy of an XP cd. It doesn't matter what version, any will do.
You need to expand the sound volume file from the cd to your system32 directory on your drive:

Do not type the quotation marks in any of the following:
1) Put the CD in.
2) Run a command prompt by clicking start > run > type "cmd" and press enter
3) Navigate to your cd contents by entering the letter of youyr drive. For instance, if mine cd-drive is E, I would type "E:\"
4) type "cd i386"
5) type "expand sndvol32.ex_ system_root\system32\sndvol32.exe "

This should place a fresh version of the sound volume control in your directory. After installing it, remove the cd and restart. Not sure this will do much, as it sounds as though the actual sound drivers are corrupted or missing. It seems odd that you would reinstall drivers and still no sound card would be present. If that didn't help, try:

Uninstalling ALL audio drivers and components and reinstalling new drivers.
System Restoring, if possible.
If the program you used to remove a certain program edited the registry beyond repair, you may have to follow another path, as I don't know too much about the registry and I don'... Read more

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When I try to run a scan from usind AVG anti-virus, Avira, Windows Defender, or SuperAntiSpyware; when the scan gets to a certain point, Windows shuts computer down with a blue window. It says Kernel_Stack_ Inpage_ Error plus some standard verbage about if you recently installed sortware/hardware,see administrator, etc. At bottom it says: STOP: 0x00000077 (0x00000001, 0x00000000, 0x00000000, 0xF79B1D24). I could sometimes run AVG scan in "select drives/folders" mode but recently it quit allowing that after I upgrade to AVG 9 (free). I uninstalled AVG and went to Avira but with same results. Scanning with Windows defender did the same. I recently installed and ran SuperAntiSpyware and was able to pinpoint problem to " System Volume Information" directory. I am unable to open to see contents as Windows shows no files in it. When I ask Ariva to scan it, Ariva says no files also but if I use AntiSpyware to scan, it shows many files during it's scan but will get to a certain point and computer will shut down. I can almost see file that shuts it down but it happens too fast to catch it. I was able to run "RootRepeal" and log is below. I was not able to run "DDS.scr".

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/30 13:15
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepe... Read more

Answer:Unknown malware/virus won't let any anti-virus/windows defender/malware removal progran to complete scans

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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When I plug in my flash drive this shows up in Devices and Printers:
When I Google what's written below it, I only get a few Asian pages.
So what is it and which language is that?

Why would Windows 7 use an Asian driver as its default flash drive driver? Also my flash drive is 8GB. I'm guessing drive capacity doesn't matter for the driver and it just happens to say 4GB.

Edit: Well, apparently its Chinese.

Answer:Anime Icon appears in Devices and Printers - Malware? !

Worryingly, after trying to find a solution for you, i've happened across the same image here;
"C:\Users\USERNAME\AppData\Local\Microsoft\Device Metadata\dmrccache\en-US\d42472c3-a173-455f-8fc5-640e344597b1\DeviceInformation\open.ico"

Anyone know what this is?

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Hi guys! This briefly what happend. I noticed a advertise and redirecting on my Android Phone Samsung S3. When I went home trying to resolve the problem the same happend to my home PC Dell Alienware Mx15 Laptop with Windows 7. I tried to find out for some extension on the browser or searching for any unknown programs like CLEAN THE PC or OPTIMIZER etc. But didnt find anything like that. Searched the web trying to clean temp appdata but nothing. This happens to all my browsers. IE, Firefox and Chrome. Today i ask my brother and he had the same problem today so i suppose something happend to the network or the wireless. Im doing the steps of this topic. The virus is the same in all my Devices advertise and redirecting.
 
http://www.bleepingcomputer.com/forums/t/533366/virus-affecting-network-connection-or-wifi/
 
If anyone has some other idea please help and thanks in advance

Answer:Advertising pop up, redirecting Spyware and Malware in all my Network Devices.

This is the Text File i got from  AdwCleaner. The problem still persist.
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v8.0.7601.17514
 
 
-\\ Mozilla Firefox v
 
[ File : C:\users\user\AppData\Roaming\Mozilla\Firefox\Profiles\lo992wwe.default-1415037472942\prefs.js ]
 
 
-\\ Google Chrome v38.0.2125.111
 
[ File : C:\Users\user\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
 
*************************
 
AdwCleaner[R0].txt - [8727 octets] - [03/11/2014 20:49:14]
AdwCleaner[R1].txt - [1170 octets] - [04/11/2014 18:14:57]
AdwCleaner[S0].txt - [8248 octets] - [03/11/2014 20:51:35]
AdwCleaner[S1].txt - [1242 octets] - [04/11/2014 18:16:44]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1302 octets] ##########

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Since my PC was updated to Windows 10 I have been having trouble with USB devices not working. It appears the drivers do not load or do not work. Example is my Saitek rudder pedals. They appear to be fully installed and appear in the device list but they do not work. I go into the device manager and update the driver to the exact same driver and it works.
I plug in my iPhone and it is recognized as an iPhone but appears in the Other Devices with a yellow exclamation. A check and it says there are no drivers. Manually find the drivers and update them and it is good until I pull it out. Next time I plug it in same thing.
Phantom 3 pro wont show the disk drive and have to load in a generic disk drive driver and all good. This list goes on.

I have found no suggestion on the net that help me so far.

Anyone else had this issue and have they solved it?

Thanks.

Answer:USB devices not working

Okay I finally worked out what was going on. Somehow the BIOS setting for USB had been changed so Legacy Devices had been disabled. Enabled this and drivers are being used correctly. Not sure why this would cause the symptoms above but it is the only change I made and it now works.

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I had made a couple of postings here, to which AcaCandy had responded. What happened to those postings? A malfunction? I remember something similar happening a few months back.
 

Answer:USB devices not working (2)

This doesn't seem to have anything to do with the thread you attached it to, so I've split it out. Please start a new thread for a new topic in the future.
 

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I have a similar problem with my Sony DSC 71 camera (should I start a new thread?). It used to work previously without any problem. I have tried system restore, tried other USB ports in the rear and on another computer, as suggested by win2kpro, and created fix.reg as suggested by JohnWill, unistalled the devices, but the camera is still not recognized.

I know I can buy a card reader for the memory stick (though they are not cheap here in Switzerland), but would like to know if there is a software solution. Many thanks.
 

Answer:USB devices not working (different guy)

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To keep it quick, I returned to my PC after not touching it for a day or so to find that my USB mouse wasn't responding. I went on to try 2 other USB mice, which got power (LED lit up) but did not provide input to the PC.

Additional USB devices also did not work (gamepad, external HDD).

USB Ports I've tried that no longer work:
* On Mobo
* Front of case
* PCI USB Card

Solutions I've tried:
* Virus Scan (returned Negative)
* Uninstall / Reinstall USB Device Drivers (got errors on re-install. Windows "Troubleshooter" doesn't provide assistance)

Solutions yet to try:
* Opening case to *jiggle* the cables
* Format + Reinstall Windows XP (I hope to avoid)


Any suggetsions?

Answer:USB Devices Not Working

You might want to check and see if there is an update to the BIOS for your motherboard, or uninstall the USB Root from the device manager and reinstall it with newer drives. Let me know what you find out.

____________
Josh

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Recently, my computer came back from a hard drive replacement, and obviously I had to reinstall everything etc. Before that, my cell phone had been having trouble connecting to my laptop, but this was fixed for a while due to an OS update on the phone. My scanner (epson stylus nx400 all in one) had been working perfectly too, but now my computer won't even recognize it to reinstall the drivers-- it searches and searches, and finally I end up with "Cancelled searching for the printer. Plug the cable connected to the printer following the manual". It's plugged in, turned on, everything it should be. I don't have an extra computer to test it on, but seeing as my phone has also been hit or miss (more miss lately-- the error is "unknown device"-- but it does still charge) and the scanner/printer was working perfectly before I had to reinstall it, I am convinced it is something wrong with my computer. What's confusing is that my Wacom pen tablet will work, as well as my seagate drive. I don't know why some things would work and not others?
 

Answer:Certain USB devices not working

Have you tried to narrow down the problem to specific USB ports (or is the problem occurring using all of the ports)?

What's the make/model# of your PC?
 

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There are some times when I turn on my computer and nothing works, the CPU's lit up but the monitor, mouse and keyboard doesn't work. I had to switch the power ON and OFF until it works. I believe this is a hardware failure, please help. By the way I'm using Windows 7.
 

Answer:Devices not working

"I had to switch the power ON and OFF until it works"...

The power supply may be dying
 

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whenever i turn on my older gateway pc all EIDE devices (western digital harddrive, cd-rom drive, and floppy) are not detected so i go into the bios and it doesnt detects them either. the floppy drive LED stays solid the whole time so i dont think its a PSU issue. i had just installed a different harddrive into the pc and thought that may be the problem however i have switched IDE ribbon cables and even disconnected the harddrive altogether and still no luck. the part that makes me angry is this drive frequently has given me problems with computers, i previously had a 20GB hdd in this computer that worked fine with all the devices and i want the 120GB one i put in to work, it has worked in the past. any suggestions or help?
 

Answer:IDE devices not working

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I've spent hours researching this issue and have found no resoulution. Our machines have 8 USB ports, 4 on back, 4 on front; power 500 mA per port; XP SP3; 4GB RAM. Using 4 of the ports: 1. keyboard, 2. mouse, 3. hand-held scanner, 4. card reader. Normally it is the mouse that quits operating, although the keyboard and card reader will sometimes be affected. Unplugging/plugging back in works temporarily (sometimes as little as 30 seconds); different port(s) is no solution; deleting USB Root Hubs and re-installing doesn't always work. I unchecked the setting in Device Manager referring to allowing the computer to turn power off. I found something about lack of power, but no suggestions on how to resolve. We have IE 8 running with 6 active tabs; mainframe; VPN and connection to server in another city; Outlook; occasionally Word or Excel may be open as well. Are there too many USB devices draining available power supply? Is RAM and/or power supply inadequate to have this many programs open AND operate USB devices? I would welcome any suggestions.
 

Answer:USB Devices Not Working

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Please Help!!!

A couple of nights ago my mouse and cable modem quit working. They are both connected to my computer via a usb port. I have just the 2 ports, and neither of them work now. I tried installing a printer via usb...no luck...I tried uninstalling the usb ports...rebooted and windows detected them once again, but the mouse or any other hardware still does not work. Wondering and hoping if anyone here can help with this! I did get out my ethernet cord to use for the cable modem and it works fine, so I still can use the internet!

Thank you!
Scorey
 

Answer:USB devices not working...

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Dear sir/maam
I am using dell alienware x51 windows 10 64bit sl machine and whenever i try to insert usb 3.0 devices nothing happens(no sound nothing as if no device is attached and no errors in device manager)....nothing is showing in disk management software and same in device manager (hidden included).
I have tried these things
1)Reboot (and checked bios for the same)
2)Removing power supply
3) Uninstalling and reinstalling (upgraded one) renesas usb 3.0 extensible host controller
Note-I don't think that it is related to a hardware problem because my usb 2.0 devices are working absolutely fine in usb 3.0 ports.
Please help
i am using Windows 10 Version 1607 (os build 14393.0)

Answer:Usb 3.0 devices not working in usb 2.0

Front or rear ports the same?
if all USB3 ports not working then it does sound like a USB controller problem.
Anything in BIOS need setting?

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Help please i have a problem, usb is not working in my notebook even the flashdrive is working fine in other laptop..After installing windows 7, usb not working. I tried the driver that i downloaded here but still not working. I need urgent because i need to make a thesis in my gadget. Thanks All of these is not working: 

Answer:Other Devices: Usb not working

Hi: The usb isn't working because the drivers to run it are not installed. Download, unzip and run the setup application from the link below to install the USB 3 driver. https://downloadcenter.intel.com/download/22824/USB-3-0-Driver-Intel-USB-3-0-eXtensible-Host-Control... The video controller needs the AMD graphics driver but I don't see one listed on your notebook's support page. So, try the one directly from AMD.  1st driver on the list.  Install and restart the PC. http://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064 You will also need to install the Intel graphics driver from your notebook's support page.    

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someone I know, they run xp home and have an intel MoBo. None of their USB devices are being recognized and updating the motherboard drivers didn't fix it. any suggestions?

Answer:USB devices not working

In Device Manager, uninstall everything listed under Universal Serial Bus. Then restart the PC and Windows will automatically find the "new" hardware and reinstall the drivers.

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Hi,

Whenever I try to connect my WD2500ME external hard drive or my flash drive to my USB ports on my Toshiba A135 S2386 laptop running Windows Vista Home Basic it detects it as a "USB Mass Storage Device" but then it freezes up and goes to a BLANK blue screen, NO WRITING WHAT SO EVER. So, I just don't know what to do. Any help would be greatly appreciated.

William
 

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Hey,
I've been working at this for about 3 hours trying to fix this issue.
I booted up my PC today, and when I got to the Windows 8 login screen all my USB devices were not function. Lights off and everything.
I can use my keyboard and mouse in the BIOS, but as soon as I see the Windows 8 booting screen everything goes dark.
You need to understand that I have 0 control over windows right now, so changing things in the windows settings is not an option. I have tried the following:
- Cleaning the inside of my computer
- Changing everything in the BIOS to their default settings
- Only having one device plugged in
- Only using USB 2.0 ports
- Changing power cables
- Booting from my Windows 8 installation drive
- Booting in safe mode (I had to use the command line from my Windows 8 install disc, my computer now always boots in safe mode, no matter what drive I use)
- Using different devices
- Repairing my PC
The only thing I haven't tried is reinstalling Windows, so I'm posting here in a last attempt to prevent the reinstall. That and using a PS2 keyboard/mouse.
I have an Asus Z87M-Plus motherboard.
I would REALLY appreciate some help!

Answer:USB devices not working

Have you tried system restore from the recovery console?
 
http://www.bleepingcomputer.com/tutorials/windows-8-recovery-environment-command-prompt/
 
had to use the command line from my Windows 8 install disc
 

 
Here is the command for system restore
 
rstrui.exe

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Relevance 42.64%

Since my PC was updated to Windows 10 I have been having trouble with USB devices not working. It appears the drivers do not load or do not work. Example is my Saitek rudder pedals. They appear to be fully installed and appear in the device list but they do not work. I go into the device manager and update the driver to the exact same driver and it works.
I plug in my iPhone and it is recognized as an iPhone but appears in the Other Devices with a yellow exclamation. A check and it says there are no drivers. Manually find the drivers and update them and it is good until I pull it out. Next time I plug it in same thing.
Phantom 3 pro wont show the disk drive and have to load in a generic disk drive driver and all good. This list goes on.

I have found no suggestion on the net that help me so far.

Anyone else had this issue and have they solved it?

Thanks.

Answer:USB devices not working

Okay I finally worked out what was going on. Somehow the BIOS setting for USB had been changed so Legacy Devices had been disabled. Enabled this and drivers are being used correctly. Not sure why this would cause the symptoms above but it is the only change I made and it now works.

0 more replies
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Help! Am using Windows XP, Home, SP2. Having problems with iPod and a digital camera. When we connect them, computer recognizes a new device, then goes to wizard to search for drivers. The software has been installed for both, and it should just open automatically when we connect the device(s). Both devices used to work. There isn't a driver on the software CD's. And since it's happening to both devices, I know it's the computer and not the hardware. Our printer connected via USB still works fine. But something seems to be wrong with plug and play. Any suggestions? Thanks!
 

Answer:USB devices not working

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I bought a lenovo windows 8 laptop, and my friend bought an Asus Windows 8 laptop recently.
I have not been able to get usb 2 devices (flash drive, mouse,smart phone etc etc) to work
in any of the usb 3 ports. They work fine in usb 2 on the laptops.
Is there some setting I need to change to allow USB 2 devices to work in USB 3 ports?

Thanks

Answer:USB 2 Devices not working in USB 3

They should automatically work. USB 3.0 is backward compatible with USB 2.0. I've used 2.0 devices in my USB 3.0 ports without problems.

As they are new PC's and in warranty it would be best to contact the PC vendor's.

But, is the USB 3.0 showing up in the Device Manager?

I have a desktop but your laptops should also list the USB 3.0 Here is what my Device Manager/USB section shows.

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`ok guys here is the problem. my brother reformatted our computer becouse of some previous virus, he decided to try windows 7, here's my problem. i cant work anything in our computer cuz it does not have sounds, my games dont work, it just says install the latest direct X after i install it only freeze until the game turns into "not responding" point.. by the way im just a teenager. i dont have much idea of how this works. hope some one can help me. cuz its been months or weeks that i cant do anything w/ my computer. pls help
Ill try also to check my specs.


here is my problem..

Answer:All devices are not working.

Hello there, welcome to Seven Forums.

Judging by the screenshot, you need to install drivers for those devices.
Just right click on the those icons & choose "update driver". Windows will try to find the correct drivers.
As for the specs: if you don't know them, download & install Speccy,
it will find & give you all the relevant info on your system & hardware.

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There were three files i was not sure of:  K-Lite Mega Codec pack 6.20  My APPLication--no info  VC80CRTRedest took 5 min to type above-slow keys!Logs;SUPERAntiSpyware Scan Loghttp://www.superantispyware.comGenerated 10/23/2010 at 05:26 PMApplication Version : 4.44.1000Core Rules Database Version : 5739Trace Rules Database Version: 3551Scan type       : Complete ScanTotal Scan Time : 02:06:11Memory items scanned      : 668Memory threats detected   : 0Registry items scanned    : 8796Registry threats detected : 0File items scanned        : 75718File threats detected     : 3Adware.Tracking Cookie   C:\Users\Diana\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][2].txt   C:\Users\Diana\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt   C:\Users\Diana\AppData\Roaming\Microsoft\Windows\Cookies\Low\[email protected][1].txt---Malwarebytes' Anti-Malware 1.46www.malwarebytes.orgDatabase version: 4930Windows 6.1.7600Internet Explorer 8.0.7600.1638510/23/2010 6:05:53 PMmbam-log-2010-10-23 (18-05-53).txtScan type: Quick scanObjects scanned: 144462Time elapsed: 21 minute(s), 18 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 0Registry Values Infected: 0Registry Data Items Infected: 0Folders Infected: 0Files Infected: 0Memory Processes Infected:(No ... Read more

Answer:Devices not working!

Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. I am working under the guidance of one of the specialist of this forum so it may take a bit longer to process your logs. 1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.2. The fixes are specific to your problem and should only be used for this issue on this machine.3. If you don't know or understand something, please don't hesitate to ask.4. Please DO NOT run any other tools or scans while I am helping you.5. It is important that you reply to this thread. Do not start a new topic.6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.7. Absence of symptoms does not mean that everything is clear.Registry cleaners are extremely powerful applications and their potential for harming your OS far outweighs any small potential for improving your computer's performance.RegistryBoosterThere are a number of them available and some are more safe than others. Keep in mind that no two registry cleaners work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad" entry. One cleaner may find entries on your system that will not cause a problem when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.... Read more

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Neither my DVD or CD-ROM are reading anything. They light up when the computer turns on, but that's it.

I went into the device manager and both of them have a little yellow triangle with an explanation point next to them.

I right clicked and selected properties and it says this ;

"configuration information (in the registry) is incomplete or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this device."

I clicked troubleshoot and that didn't get me anywhere.

I called the gatway (That's the kind of comp I have) tech support and we went through a bunch of stuff and he finally said that I should wipe my computer and that should solve it . . . . . . .But I can't use any of the cds that came with the comp cause neither of my cd-rom drives work.

Any help at all would be greatly appriciated.

- Pie-ro

edit: In case this helps the two drive names are:

DVD - ROM - HL-DT-ST-CDRW GCE-8483B
CD-ROM - JLMS XJ-HD166S
 

Answer:DVD/CD-ROM Devices not working.

In Device Manager . . remove both and reboot to let Windows "discover" them and load the drivers . . if that does not do the trick . .

Click the Start button, click Run. In the Open box, type regedit, and then click OK.

Click the plus sign (+) next to HKEY_LOCAL_MACHINE.

Click the plus sign (+) next to SYSTEM.

Click the plus sign (+) next to CurrentControlSet.

Click the plus sign (+) next to Control. Click the plus sign (+) next to Class.

Click {4D36E965-E325-11CE-BFC1-08002BE10318}

On the right hand side of the window, click UpperFilters. Click Edit on the menu bar. Click Delete, and then click OK.

On the right-hand side of the window, click LowerFilters. Click Edit on the menu bar. Click Delete, and then click OK.

Click File, and then click Exit.

Restart the computer normally

Or use the Doug Knox fix . .

http://www.dougknox.com/xp/scripts_desc/xp_cd_dvd_fix.htm
 

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Hey all, I'm running an extremely old IBM Lenovo Thinkpad t43, running Windows 7 and was working perfectly... (as is always the case...)

One day as I go to boot up, I get BSOD'd... big deal, it's happened before. But afterwards, I notice my fingerprint sensor isn't working. Again, big deal. Then I go to plug in my external monitor. No such luck. Bluetooth? Gone... light doesn't even come on to acknowledge I have turned it on...Then came the biggest blow to me... my USB ports. They have power, so I can charge my phone and iPod, but the computer doesn't recognize it at all. Both audio and ethernet ports work, but I notice even my battery (which once gave me a reading of much much I had left) is now telling me it is uninstalled. I have looked at support from ibm, but when I go to reinstall anything, I get compatibility issue after issue. I am slow to believe this is hardware issues, however if it is... I guess it is, regardless of what I want to believe. :P

My QUESTION however, is reinstalling Windows. Can I do it through an .iso and Daemon? My original idea was to create a partition and then set it up like a separate OS and then simply delete the previous one. Any ideas out there are GREATLY appreciated. Thank you, thank you, thank you.

**EDIT.. I get a PXE... something error at the BIOS screen, and it tells me I am exiting Broadcom?

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Hi,

I bought a Dell Optiplex GX280 that came equipped with 8 USB 2.0 ports. I can run my Epson printer, Logitech mouse and MI keyboard in the rear ports without a problem. However, I have a couple of devices that "malfunction" unless I route them through a cheap MI USB hub first.

I will get the "This device would perform better..." message when I place the hub between the device and the port, but if I don't they won't be recognized at all. The latest victim of this nonsense is a new My Book external drive.

My device manager seems to think all is well. I've seen a suggestion to unplug all USB devices and uninstall the USB drivers with the device manager, but I'm not sure how I can do that with a USB mouse and keyboard...

Any ideas as to what's going on here?

TIA!!!
 

Answer:USB 2.0 devices only working with 1.1 hub

Your computer problem is similar to mine. I have never solved anything except that it all works better if I use only the mouse plugged into the USB.
I'm afraid that all I can do is commiserate with you. Nancy Naomi
 

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Hi, all of a sudden all my pci devices stopped working, i am pretty sure for no reason. i have checked device manager etc, they are not found. i put my pci audio card on my brothrs computer and it worked, so i know its functional, and i tried his audio card on mine, and it didn't work. though it works for him, so i assume its a pci problem.
my specs are
asus p4s800 mx-se motherboard (bios v0708)
windows xp pro, 32 bit sp3
cheers.
 

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I have just upgrade from Me to XP Sp2 and my usb devices have stopped working unless you reload drivers etc each time you start up also my usb memory stick will only work if plugged in before strt up or the machine locks when you plug the memory in.
any ideas please.
 

Answer:usb devices not working

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I'm using Windows XP. A few days ago I got Spyware installed onto my computer, which I've mostly deleted. However, all of the devices except the main ones aren't working. This means all audio, all internet, most programs, etc. I'm using another computer to post this. I went into the control panel (as admin) and checked the devices list and it's completely empty. An error I got trying to use the Internet was that the device is configured improperly or something else. Anyone know why the devices won't appear? The programs for them are still there.
 

Answer:All Devices not not working

Did you scan for a virus??
 

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I have a Dell XPS 8500 in which I installed a USB PCI card and it worked fine. At the time of installation I had two external DVD drives. One of them wasn't working to well so I removed it. After doing that I found that my SD drives were missing and no longer worked. the next two things to stop working were my sound and then my touch screen monitor. I have checked in Device Manager to see and found that they were both working correctly. I have changed all the leads and checked to see if my speakers worked, they did. Is there anyone who can make some suggestions as to what is happening I know that all my USB's are working.

Thanks Harrycat310.
 

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Nothing is working including my iphone cable...
What should i do?

Answer:No USB devices working

Have you looked in your device manager for conflicts(yellow ?) on your usb hubs. Have you tried to upgrade drivers for them?

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Yesterday afternoon, my laptop suddenly stopped recognizing all my USB devices for no apparent reason. I made no changes to my system configuration, and there was nothing else happened that I'm aware of that would have led to this. Anytime I'd plug in any of my USB devices (an external hard drive, a thumb drive, either of two joysticks, or my MP3 player) I'd get the "USB Device Not Recognized" balloon and it'd show up as "Unknown Device" with a yellow-triangle-exclamation-mark in Devices and Printers. I tried a System Restore to a restore point from a week ago, when everything was working fine. Now, my thumb drive works but nothing else does. I've also turned off USB selective suspend, but still to no avail. Any thoughts?

Answer:Some USB devices not working

Hello Dan, and welcome to Seven Forums!

It sounds like you may need to update some drivers. Assuming you are able to connect to the internet:

There are many ways to go about this. You can choose to do this manually or automatically. Manually ensures that you hold more control over your system and you can update whenever you want, and automatically ensures that you are not bothered by the trivial occurances that go on in a computer.

Automatically: Use this tutorial - Device Installation Settings - and follow the steps to "Allow Device Drivers and Information to be Installed". After that, check for updates, and your drivers will be listed in the optional updates section.

Manually: There are many ways to do this, such as visiting the support - drivers section of your computer's (or computer part's) manufaturer's website and downloading them. Or you can go into 'device manager' and 'devices and printers', click any driver with a yellow exclaimation next to it, right click it, and click update driver.

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I bought a used HTC Shift which has windows 7.  Everything was working fine until Oct 12. Now, the touch screen is not working, the mousepad does not respond, the keyboard is very slow when it works at all--maybe 2 second delay for each key--and the computer does not recognize the wireless adapter.  Funny--the fingerprint sensor is still working fine.  I can get on-line with a wired ethernet plug, and I have been able to attach a plug and play mouse (much better than using slow key strokes!)  But without touch screen, the windows mobile side is useless.  I have been searching on-line on my desktop (also windows7) for any help and finally found this site.  Anybody have any ideas? Some things I have tried--restore system (successful but no change), reinstall original drivers (no change), reattach FPC to motherboard, (no change) reset to factory settings from communication manager (no change).  Some info I have gathered--Looking back at the event viewer for system logs on that date, there is a "Critical" notice involving the Kernel-Power which states, "The system has rebooted without cleanly shutting down first..."  6 seconds later there is an "error" notice involving the Kernel-General that states, [Registry Hive Recovered] Registry hive (file):'\SystemRoot\System32\Config\SOFTWARE' was corrupted and it has been recovered.  Some data might have been lost."  Under the security logs the... Read more

Answer:Devices not working!

Please follow the instructions in the following link and post your logs in the thread you create (NOT in this thread): http://www.computerhope.com/forum/index.php/topic,46313.0.html

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