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Antivirus soft infection, keyboard and mouse lock up at normal login screen

Question: Antivirus soft infection, keyboard and mouse lock up at normal login screen

I was infected by the Antivirus soft (expletive). Here is my original description. Still can't log into windows normally. My keyboard and mouse stop responding at the login screen and the cursor freezes. Fortunately they still work in safe mode. Hello....brand new to this, so sorry if this is posted incorrectly. Problem: tried to download harddrive cloning program to fix my laptop that was indicating an eminent hd failure. Got infected with Antivirus Soft. Realized it immediately. Downloaded PC Tools Internet Security and paid for it, according to instructions I found online with another computer. Those instructions said run scan before rebooting computer, but the program said the computer needed to be restarted to work. Against my better judgement, I restarted the computer. When windows login screen came up, both the keyboard and mouse froze before I could enter my password. Would not move or allow any data entry....just hung up. Searched for possible ways to fix this and everything indicated to boot into safe mode, which I did and fortunately both keyboard and mouse work in safe mode. Ran system scan with pc tools and it found some of the antivirus soft problems along with whatever else it found. Further researched these problems and came across malwarebytes anti-malware and downloaded it. Ran that a few times and it found some of the same stuff. Came across this website and youtube solutions describing the combofix, so I ran that too. The computer still works in safe mode, but keyboard and mouse still lock when I try to logon normally. Also, last time I tried google searches in safe mode, I experienced the redirect problems others describe. Any help fixing this problem would be greatly appreciated. Also, if anyone knows who made this GD virus, I would be happy to break their fingers off so they can never create anything like this again. Thanks in advance for any help.Computer is HP media center n7470, xp media center edition sp2 i believe, AMD 4200 dual core, 4gb ram, radeon 3870 video, etc. Since running malwarebytes remover and pc tools scans several times, it seems that the antivirus soft has re-appeared only once, in safe mode, and a subsequent malwarebytes run seems to have cured that. At that same time the web browser was doing that crazy re-direct thing. I have not tried google search since re-running the malwarebytes and combofix for fear of having the same thing re-appear. For now, I was able to create this log and run all your requested scans in safe mode. Sorry for running combofix on my own. You know how it is...me against the computer....and I wanted to win all by myself, but this problem is obviously too complex for me and I appreciate immensely any help you are willing to give. Hopefully this description is sufficient. If you need anything, please ask and I will do my best to provide it. Thank you, Brian. Requested logs...hope I did this right.DDS (Ver_10-03-17.01) - NTFSx86 NETWORK Run by HP_Administrator at 13:24:50.48 on Sun 05/23/2010Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_07Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.3326.2983 [GMT -7:00]AV: Internet Security Anti-Virus *On-access scanning disabled* (Updated) {D3C23B96-C9DC-477F-8EF1-69AF17A6EFF6}FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}FW: Internet Security Firewall *disabled* {2BF21FEC-A5BE-424D-BDD7-3229CC84ED22}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\internet explorer\iexplore.exeC:\WINDOWS\system32\ctfmon.exeC:\Documents and Settings\HP_Administrator\Desktop\Desktop\dds.scr============== Pseudo HJT Report ===============uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8uStart Page = hxxp://www.google.com/mSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktopuInternet Settings,ProxyOverride = <local>uInternet Settings,ProxyServer = http=127.0.0.1:5555uSearchAssistant = hxxp://www.google.com/ieuSearchURL,(Default) = hxxp://www.google.com/search?q=%sBHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dllBHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dllBHO: PC Tools Browser Guard BHO: {2a0f3d1b-0909-4ff4-b272-609cce6054e7} - c:\program files\pc tools internet security\bdt\PCTBrowserDefender.dllBHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dllBHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dllBHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dllBHO: Tunebite_WebRipPlugin Class: {aa102584-3b97-47e7-b9bc-75d54c110a7d} - c:\program files\rapidsolution\tunebite\plugins\ie\TB_WebRipIePlugin.dllBHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar5.dllBHO: hpWebHelper Class: {aaae832a-5fff-4661-9c8f-369692d1dcb9} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\plugin\WebHelper.dllBHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dllBHO: EpsonToolBandKicker Class: {e99421fb-68dd-40f0-b4ac-b7027cae2f1a} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dllTB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar5.dllTB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dllTB: EPSON Web-To-Page: {ee5d279f-081b-4404-994d-c6b60aaeba6d} - c:\program files\epson\epson web-to-page\EPSON Web-To-Page.dllTB: PC Tools Browser Guard: {472734ea-242a-422b-adf8-83d1e48cc825} - c:\program files\pc tools internet security\bdt\PCTBrowserDefender.dlluRun: [LDM] c:\program files\logitech\desktop messenger\8876480\program\LogitechDesktopMessenger.exeuRun: [Nero PhotoShow Media Manager] c:\progra~1\nero\photos~1\data\xtras\mssysmgr.exeuRun: [Uniblue RegistryBooster 2009] c:\program files\uniblue\registrybooster\RegistryBooster.exe /SuRun: [ctfmon.exe] c:\windows\system32\ctfmon.exemRun: [HPHUPD08] c:\program files\hp\digital imaging\{33d6cc28-9f75-4d1b-a11d-98895b3a3729}\hphupd08.exemRun: [HPBootOp] "c:\program files\hewlett-packard\hp boot optimizer\HPBootOp.exe" /runmRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osbootmRun: [ehTray] c:\windows\ehome\ehtray.exemRun: [HP Software Update] c:\program files\hp\hp software update\HPwuSchd2.exemRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRunmRun: [Logitech.StreamPoint.Host] c:\program files\logitech\streampoint\StreamPoint.exemRun: [NeroFilterCheck] c:\program files\common files\nero\lib\NeroCheck.exemRun: [BDRegion] c:\program files\cyberlink\shared files\brs.exemRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"mRun: [LanguageShortcut] "c:\program files\cyberlink\powerdvd\language\Language.exe"mRun: [InstantBurn] c:\progra~1\cyberl~1\instan~1\win2k\IBurn.exemRun: [LGODDFU] "c:\program files\lg_fwupdate\fwupdate.exe" blrunmRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -schedulermRun: [PWRISOVM.EXE] c:\program files\poweriso\PWRISOVM.EXEmRun: [CMCService] "c:\program files\ati\catalyst media center\CMCService.exe"mRun: [PtiuPbmd] Rundll32.exe ptipbm.dll,SetWriteBackmRun: [StxTrayMenu] "c:\program files\seagate\systemtray\StxMenuMgr.exe"mRun: [AlcxMonitor] ALCXMNTR.EXEmRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottimemRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"mRun: [WD Button Manager] WDBtnMgr.exemRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"mRun: [TrueImageMonitor.exe] c:\program files\acronis\trueimagehome\TrueImageMonitor.exemRun: [Acronis Scheduler2 Service] "c:\program files\common files\acronis\schedule2\schedhlp.exe"mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscriptStartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\desktop messenger\8876480\program\LDMConf.exeStartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exeIE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htmIE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exeIE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exeIE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dllIE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLLLSP: c:\program files\common files\pc tools\lsp\PCTLsp.dllTrusted Zone: trymedia.comDPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cabDPF: {680285A8-96D3-43DA-9D3D-51DD987D0B77} - hxxp://www.nero.com/doc/NeroVersionCheckerControl.cabDPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cabDPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://javadl.sun.com/webapps/download/AutoDL?BundleId=23100DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cabDPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} - hxxp://www.sibelius.com/download/software/win/ActiveXPlugin.cabDPF: {CAFEEFAC-0015-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_05-windows-i586.cabDPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cabDPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cabDPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cabDPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cabDPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} - hxxps://s.vpn.uprr.com/,DanaInfo=uprrn51.www.uprr.com+dwa7W.cabDPF: {E5F5D008-DD2C-4D32-977D-1A0ADF03058B} - hxxps://s.vpn.uprr.com/dana-cached/setup/JuniperSetupSP1.cabTCP: {14FA6985-6160-496C-8683-9ADEEB7CC58F} = 68.190.192.35,66.214.48.27Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dllNotify: AtiExtEvent - Ati2evxx.dllSSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dllSEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dllLSA: Authentication Packages = msv1_0 nwprovaumASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"mASetup: {B2C3BB6B-E005-4246-B8E5-DF0A4D073CDC} - c:\program files\pixiepack codec pack\InstallerHelper.exe================= FIREFOX ===================FF - ProfilePath - c:\docume~1\hp_adm~1\applic~1\mozilla\firefox\profiles\shiofmpm.default\FF - prefs.js: network.proxy.type - 2FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}============= SERVICES / DRIVERS ===============R0 AVG Anti-Rootkit;AVG Anti-Rootkit;c:\windows\system32\drivers\avgarkt.sys [2007-1-31 5632]R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2010-5-20 218592]R0 tdrpman258;Acronis Try&Decide and Restore Points filter (build 258);c:\windows\system32\drivers\tdrpm258.sys [2010-5-20 911680]R1 AvgArCln;Avg Anti-Rootkit Clean Driver;c:\windows\system32\drivers\AvgArCln.sys [2007-6-18 3968]R1 CLBStor;InstantBurn Storage Helper Driver;c:\windows\system32\drivers\CLBStor.sys [2008-10-6 16048]R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2010-5-20 233136]R3 pctNDIS;PC Tools Driver;c:\windows\system32\drivers\pctNdis.sys [2010-5-20 58816]S2 afcdpsrv;Acronis Nonstop Backup service;c:\program files\common files\acronis\cdp\afcdpsrv.exe [2010-5-20 2480048]S2 Browser Defender Update Service;Browser Defender Update Service;c:\program files\pc tools internet security\bdt\BDTUpdateService.exe [2010-5-20 112592]S2 CLBUDF;CyberLink InstantBurn UDF Filesystem;c:\windows\system32\drivers\CLBUDF.sys [2008-10-6 162096]S2 PCTAppEvent;PCTAppEvent Driver;c:\windows\system32\drivers\PCTAppEvent.sys [2010-5-20 88040]S3 afcdp;afcdp;c:\windows\system32\drivers\afcdp.sys [2010-5-20 160704]S3 CleanService;CleanService;c:\progra~1\stomps~1\privac~1\CleanService.exe [2007-4-20 61440]S3 L6DP;L6DP;c:\windows\system32\drivers\l6dp.sys [2006-9-29 29312]S3 L6TportK;Service - Line 6 TonePort KB37;c:\windows\system32\drivers\L6TportK.sys [2006-9-29 472832]S3 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]S3 PCTFW-PacketFilter;PCTools Firewall - Packet filter driver;c:\windows\system32\drivers\pctNdis-PacketFilter.sys [2010-5-20 78264]S3 pctplfw;pctplfw;c:\windows\system32\drivers\pctplfw.sys [2010-5-20 115216]S3 pctplsg;pctplsg;c:\windows\system32\drivers\pctplsg.sys [2010-5-20 63360]S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\pc tools internet security\pctsAuxs.exe [2010-5-20 366840]S3 sdCoreService;PC Tools Security Service;c:\program files\pc tools internet security\pctsSvc.exe [2010-5-20 1142248]S3 ThreatFire;ThreatFire;c:\program files\pc tools internet security\tfengine\tfservice.exe service --> c:\program files\pc tools internet security\tfengine\TFService.exe service [?]=============== Created Last 30 ================2010-05-23 20:17:44 20 ----a-w- c:\documents and settings\hp_administrator\defogger_reenable2010-05-22 02:42:26 77312 ----a-w- c:\windows\MBR.exe2010-05-22 02:42:26 256512 ----a-w- c:\windows\PEV.exe2010-05-22 02:42:26 161792 ----a-w- c:\windows\SWREG.exe2010-05-22 02:42:25 98816 ----a-w- c:\windows\sed.exe2010-05-21 23:58:36 0 d-----w- c:\docume~1\hp_adm~1\applic~1\Malwarebytes2010-05-21 23:58:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys2010-05-21 23:58:12 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes2010-05-21 23:58:11 20952 ----a-w- c:\windows\system32\drivers\mbam.sys2010-05-21 23:58:11 0 d-----w- c:\program files\Malwarebytes' Anti-Malware2010-05-21 01:25:12 0 d-----w- c:\docume~1\hp_adm~1\applic~1\PCToolsFirewallPlus2010-05-21 01:25:10 0 d-----w- c:\docume~1\hp_adm~1\applic~1\Spam Monitor2010-05-20 08:03:13 160704 ----a-w- c:\windows\system32\drivers\afcdp.sys2010-05-20 08:03:07 911680 ----a-w- c:\windows\system32\drivers\tdrpm258.sys2010-05-20 08:03:03 581984 ----a-w- c:\windows\system32\drivers\timntr.sys2010-05-20 08:02:59 166272 ----a-w- c:\windows\system32\drivers\snapman.sys2010-05-20 07:07:14 882 ----a-w- c:\windows\RegSDImport.xml2010-05-20 07:07:14 879 ----a-w- c:\windows\RegISSImport.xml2010-05-20 07:07:14 767952 ----a-w- c:\windows\BDTSupport.dll2010-05-20 07:07:14 165840 ----a-w- c:\windows\PCTBDRes.dll2010-05-20 07:07:14 1652688 ----a-w- c:\windows\PCTBDCore.dll2010-05-20 07:07:14 149456 ----a-w- c:\windows\SGDetectionTool.dll2010-05-20 07:07:14 131 ----a-w- c:\windows\IDB.zip2010-05-20 07:07:14 1152444 ----a-w- c:\windows\UDB.zip2010-05-20 07:06:34 88040 ----a-w- c:\windows\system32\drivers\PCTAppEvent.sys2010-05-20 07:06:34 7412 ----a-w- c:\windows\system32\drivers\PCTAppEvent.cat2010-05-20 07:06:34 7383 ----a-w- c:\windows\system32\drivers\pctcore.cat2010-05-20 07:06:34 218592 ----a-w- c:\windows\system32\drivers\PCTCore.sys2010-05-20 07:06:32 7387 ----a-w- c:\windows\system32\drivers\pctgntdi.cat2010-05-20 07:06:32 233136 ----a-w- c:\windows\system32\drivers\pctgntdi.sys2010-05-20 07:04:35 59664 ----a-w- c:\windows\system32\drivers\TfSysMon.sys2010-05-20 07:04:35 51984 ----a-w- c:\windows\system32\drivers\TfFsMon.sys2010-05-20 07:04:35 33552 ----a-w- c:\windows\system32\drivers\TfNetMon.sys2010-05-20 07:04:30 78264 ----a-w- c:\windows\system32\drivers\pctNdis-PacketFilter.sys2010-05-20 07:04:30 7435 ----a-w- c:\windows\system32\drivers\pctNdis-PacketFilter.cat2010-05-20 07:04:30 7399 ----a-w- c:\windows\system32\drivers\pctNdis-DNS.cat2010-05-20 07:04:30 7383 ----a-w- c:\windows\system32\drivers\pctplsg.cat2010-05-20 07:04:30 7383 ----a-w- c:\windows\system32\drivers\pctplfw.cat2010-05-20 07:04:30 63360 ----a-w- c:\windows\system32\drivers\pctplsg.sys2010-05-20 07:04:30 58816 ----a-w- c:\windows\system32\drivers\pctNdis.sys2010-05-20 07:04:30 32808 ----a-w- c:\windows\system32\drivers\pctNdis-DNS.sys2010-05-20 07:04:30 115216 ----a-w- c:\windows\system32\drivers\pctplfw.sys2010-05-20 07:04:25 0 d-----w- c:\program files\common files\PC Tools2010-05-20 07:04:20 0 d-----w- c:\program files\PC Tools Internet Security2010-05-20 07:04:20 0 d-----w- c:\docume~1\hp_adm~1\applic~1\PC Tools2010-05-20 07:04:20 0 d-----w- c:\docume~1\alluse~1\applic~1\PC Tools2010-05-20 06:16:48 594 ----a-w- c:\windows\system32\Shortcut to taskmgr.exe.lnk==================== Find3M ====================2010-03-10 13:18:21 13824 ------w- c:\windows\system32\dllcache\ieudinit.exe2010-03-10 13:18:20 70656 ------w- c:\windows\system32\dllcache\ie4uinit.exe2010-03-09 11:09:18 430080 ----a-w- c:\windows\system32\vbscript.dll2010-03-09 11:09:18 430080 ----a-w- c:\windows\system32\dllcache\vbscript.dll2010-02-24 12:31:30 454016 ------w- c:\windows\system32\dllcache\mrxsmb.sys2010-02-23 05:20:02 634648 ------w- c:\windows\system32\dllcache\iexplore.exe2010-02-23 05:18:28 161792 ------w- c:\windows\system32\dllcache\ieakui.dll2006-08-04 02:23:32 2819584 --sha-w- c:\program files\ehthumbs.db2006-08-18 01:25:09 22 --sha-w- c:\windows\sminst\HPCD.sys============= FINISH: 13:26:50.12 ===============

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Preferred Solution: Antivirus soft infection, keyboard and mouse lock up at normal login screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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Answer: Antivirus soft infection, keyboard and mouse lock up at normal login screen

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5starteventlog.dllscecli.dllnetlogon.dllcngaudit.dllsceclt.dllntelogon.dlllogevent.dlliaStor.sysnvstor.sysatapi.sysIdeChnDr.sysviasraid.sysAGP440.sysvaxscsi.sysnvatabus.sysviamraid.sysnvata.sysnvgts.sysiastorv.sysViPrt.syseNetHook.dllahcix86.sysKR10N.sysnvstor32.sysahcix86s.sysnvrd32.syssymmpi.sysadp3132.sysmv61xx.sysnvraid.sys/md5stop%systemroot%\*. /mp /s%systemroot%\system32\*.dll /lockedfiles%systemroot%\Tasks\*.job /lockedfiles%systemroot%\system32\drivers\*.sys /lockedfiles%systemroot%\System32\config\*.sav%systemroot%\system32\drivers\*.sys /90Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt<--Will be minimizedIn the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.regards myrti

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Hi there i did a quick search and i didn't see one like this
So i have a toshiba laptop touch screen and i can log into it like i normally do but as soon as i do my num lock goes on what ever icon is in the bottom right corner of my desktop is gets checked off (like the keyboard is holding down and right maybe??)) i can plug in a usb mouse and keyboard and they both work but even if i uninstall the drivers for the laptops mouse and keyboard the num lock light is still on and still keeps the icon on my desktop lit up
and when i was in device manager it would keep the last sublist selected and i had to right click on every thing to open the properties and uninstall or update drivers

i can boot in to ubuntu live cd and all works fine

i have tried so far

1 system restore failed to complete
2 system refresh (keep files and setting) failed to complete
3 attach external keyboard and mouse and update drives didn't fix my full problem touch screen and mouse now work still now keyboard
4 new user account new user has same issue (fixes alot of win 7 issues)
5 ran malwarebytes and superantispyware thinking it was virus caused
im a computer technician normally i don't need help and always ask as a last resort only so if someone can help me it would be greatly appreciated thanks in advance

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Relevance 82.41%

Odd issue, been playing with computers since the 90s and never seen this happen. All of a sudden like my keyboard and sometimes my mouse are unresponsive at the windows 7 login screen. Sometimes the mouse works, sometimes it doesnt. If it doesnt work initially on power up it has worked every time so far after a reboot. Keyboard works just fine in the bios and just fine in windows after i use the onscreen keyboard to log in if the mouse is working but no response on the login screen. Capslock/numluck and any other button that should activate or change lights on the keyboard have zero effect when the keyboard is unresponsive.

Anyone ever seen anything like this? Ive just recently formatted/reinstalled a couple times without issue. Have been playing around with some virtual machine and vpn programs. Using avast antivirus this time around, used avg before, nothing else should really be different. Ive formatted hundreds of times and never seen this, pretty sure hardware is not the cause as it works fine before/after login screen. No strange new software that I can think of other than a vpn software program which ive only used in a virtual machine environment. Unless I somehow got a virus or malware that avast and malwarebytes cant detect Im kinda stumped, cant seem to figure this one out on my own, any thoughts? I spose the easy answer is just format again but I hate having a problem I cant solve.

I should mention i did try uninstalling avast as would be the first obvious step ... Read more

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Relevance 82.41%

Ok, here's the background. My wife's pc (identical to my own, and running on Windows XP)was restarting at shutdown recently on it's own and I saw an error that said there was some kind of driver error. So, I uninstalled the nvidia drivers in hopes of installing the most recent ones. I don't know if this was the issue, but I was troubleshooting and I noticed that there was a recent driver update.

Well now I can't log on at all, because when I get to the windows login screen, the mouse and keyboard won't work. I see for an instance the cursor shows an hourglass, then nothing. I see the blinking cursor in the login field, but I can't type anything in there, and the mouse doesn't work.

So, I tried to do a system restore but it just sent me to the login screen, and no mouse or keyboard function persisted. When I tried to go into safe mode, it asked me what was the boot device I wanted to use (which after some searching I see is also an indicator of a problem, but I'm not sure what it means). I picked my HD and continued to do a restore to the last working config, and the same deal, can't login, no mouse or keyboard use at that sceen.

So, I tried going into safe and it shows both an administrator icon and my wife's user name, and I can't try either because again, the moust and keyboard aren't working here either!

I tried to boot with the windows xp disc in, even picked the boot source from the boot menu as floppy and again as the cd-rom. I read that doing so can sometim... Read more

Answer:I can't use the mouse or keyboard to login at the login screen, not in safe mode too

what type of mouse/keyboard, wireless, ps2, usb?

when it asks for password at repair console, just press enter.

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Relevance 81.59%

Hello,

Is there a way to shutdown using keyboard only, from the initial login screen? It's the same screen as the windows lock screen.

I have tried all the standard keys Alt-F4, Esc, Ctrl-Shift-Esc, Ctrl-Break, etc. but to no avail.

I know that there is a button at the bottom right that you can click to shutdown, but I can't see it to click on it (long story: I have a two monitor setup, and the login screen upon boot will show up on my primary monitor. There's something wrong with primary monitor so now when the computer boots, it sometimes displays on my primary monitor and sometimes it doesn't. During the times when it doesn't, I'll need to shut down and restart, but at the login screen, my primary monitor is not showing so I cannot see the shutdown button to click on it)

Thanks.

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Relevance 81.59%

I used to have logon keyboard number lock on for using numbers in password. Now I don't see the number lock on. I don't know when it stopped coming on at boot up. some of the updates might have changed this.
I could not find where to set the default behaviour of keyboard.
some guidance needed.

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Relevance 79.13%

About 1 month ago I did a clean install of Windows 10 for the first time.

All has been well, until recently when my PC went to sleep, and when I woke it, the screen wouldn't wake up, so I had to hard reset it. At this point Windows installed some updates and it seemed to be ok.

Today I cold booted and when I got to the Windows 10 lock screen, the keyboard and mouse do not work. I can confirm that they do work at POST and in Windows 7 on my other drive. When I get the Windows 10 boot screen, the num lock light on the keyboard goes out as does the optical light on my mouse. Both are USB.

I've done some googling and so far I can only see options to reinstall windows, or restore it.

Windows 10 seems to be unusable now, can anyone help get this working?

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Relevance 79.13%

Ok, so I've been having this issue for about a week now where my keyboard and mouse won't work once I reach the Windows 10 lockscreen. They work just fine in the BIOS, but beyond that, not so much as an LED works on either one. They also work in the Windows recovery menu, for some strange reason. I've tried a different mouse, just to see if maybe it wasn't just my stuff, but the issue still persisted.

I've tried every sort of trouble shooting you can imagine. Played around with all the USB settings in the BIOS several times, and still nothing. Tried different USB ports and such, to no avail. I've reset the BIOS. I've tried restoring to a previous version of Windows, I've tried various advanced Windows recovery options, and still nothing.

I am NOT able to get a PS2 mouse and keyboard or an adapter at the moment, so that is out of the question. And, obviously, I'm unable to access my windows options to update anything, as my peripherals aren't working.

Oddly enough, my other USB devices are working, like my WiFi adapter, and my wired controller. It is JUST my keyboard and mouse that don't work.

Any solution anyone might have would be greatly appreciated!

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Relevance 78.31%

I have multiple computers with the Win10 (64 bit) update. On two of the computers, if I enter the lock screen by using the Start-L keyboard shortcut, I can exit the lock screen (and enter the log on screen) by clicking the mouse or hitting a key. However, if there has been an extended period of time (e.g. overnight), on one computer I can only exit the lock screen by pressing a mouse button. On another computer I can only exit the lock screen by hitting the keyboard. I would like it to be able to use either to exit the lock screen. Some deltas:
Computer 1 (mouse exit works) has wireless bluetooth mouse and keyboard.
Computer 2 (keyboard exit works) has a wireless keyboard, but it is IR (so the IR receiver is tied to a USB port). The mouse is a Wacom mouse that works with my drawing tablet. The tablet is attached via USB.
I upgraded both computers from WinXP 64bit, and did not have this issue.
Any ideas? I'm thinking the devices must be entering some quiescent state when 'off' for a period of time, but, like I said, this did not happen with XP.

Pauley

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Relevance 78.31%

I have multiple computers with the Win10 (64 bit) update. On two of the computers, if I enter the lock screen by using the Start-L keyboard shortcut, I can exit the lock screen (and enter the log on screen) by clicking the mouse or hitting a key. However, if there has been an extended period of time (e.g. overnight), on one computer I can only exit the lock screen by pressing a mouse button. On another computer I can only exit the lock screen by hitting the keyboard. I would like it to be able to use either to exit the lock screen. Some deltas:
Computer 1 (mouse exit works) has wireless bluetooth mouse and keyboard.
Computer 2 (keyboard exit works) has a wireless keyboard, but it is IR (so the IR receiver is tied to a USB port). The mouse is a Wacom mouse that works with my drawing tablet. The tablet is attached via USB.
I upgraded both computers from WinXP 64bit, and did not have this issue.
Any ideas? I'm thinking the devices must be entering some quiescent state when 'off' for a period of time, but, like I said, this did not happen with XP.

Pauley

Answer:Exit Lock Screen - Keyboard or Mouse click

Hi - did you find solution on this bug? I have similar issue with many of my workstations (Mouse click doesn't slide up the lock screen)
tnx

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Relevance 77.49%

I have a dell E310 for some one and the mouse/keyboad work in bios and to select safemode but do not work once it gets to the login screen. I tried several different known working mice and keyboards with no luck. Computer does not have ps2 so I cannot try that. The mouse and keyboard work with bart pe. I also tried copying new usb drivers over in case they were corrupt but still no luck. Any thing else I can try.
 

Answer:No mouse/keyboard at login screen.

Have you tried restoring the computer back to factory settings, this will be adequate to test if the mouse and keyboard will work once again. Or you can try the mouse and keyboard on another known working computer to test if they are indeed working properly.
 

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Powered up computer following day (worked fine) and the keyboard and mouse dont work at the login screen. The numlock key is lit but stuck. However the computer is not frozen because the cursor in the password field is blinking and if I press the power button, the screen changes and it does a proper shutdown. Right now I'm booted into safe mode with networking and the keyboard and mouse works fine. The keyboard also works in the bios. I tried booting with the install disc and doing a repair and it said it did something but it was not corrected. I also tried plugging in a different keyboard with the same results. Any ideas for troubleshooting would be appreciated.

Answer:no keyboard and mouse at login screen

while writing this post i got the idea to plug into the extra keyboard before i boot. I tried this and it allows either keyboard to work!? Then I login and it takes about 3 minutes which is very odd. The majority of the time it sits at a black screen with the mouse in the center and you cant move it but the numlock key on the keyboards works. Finally it recovers and appears to operate normally. I tried to reboot without the extra keyboard and the problem returned. I'm writing this post from normal bootup on the standard keyboard (I unplugged the other keyboard after logging in). What the heck is going on?

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Relevance 77.49%

Okay, so when my computer starts up, the keyboard and mouse won't work.
Tried different ones, wired and wireless, neither worked.
Some background information is:
I believe the problem is the registry, because I accidentally copied an entire computer's registry over mine.
I managed to get a Windows 7 repair disc and booted it up, and then I managed to run System Restore.
System restore just keeps saying "Restoring Files...".
My Specs, because you might need that for some reason.

Dell 560
NVIDIA GTX 650
4GB DDR3 RAM
2.7GHz Dual Core Processor (Intel Pentium)

Thanks for reading!

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Relevance 77.49%

Computer boots to a beach scene with clock(lock screen), but unable to do anything except turn PC off. Keyboard and mouse are disabled on boot. Tried every option from restore to recovery and system says it's unable to perform them. I don't have restore disks or any files to boot from jump drive. So need files to put on jump drive to boot with so I can reinstall Windows. This computer was upgraded since purchase to Windows 10.I don't want to lose files on PC so plan to rename folders in command prompt where personal files may be. Please help me where they may be so I can do this. I do IT work but don't have HP knowledge. Many years ago I would just rename windows folder then reinstall windows then copy folders I need from old folder then deltree old windows folder. I'm sure there is a partition with the windows files but not sure I'll be able to get Windows 10 back, but not worried about that at this point. Would just like to get computer functioning again and not have it be just a clock now. Thanks in advance. Stephen

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Relevance 77.49%

Since today morning I am not able to login to my Win10 PC. It starts normal until the lock Screen appears. The clock in the lock Screen is working, so everything seems to be ok. But the System does not react on any keyboard or mouse Input.
The Keyboard is working perfectly in the BOOT Menue (after F2 during Startup). So I am quite sure that this is not a hardware problem.
Can anyone helb me ?

Answer:Win10 - Lock screen does not react os keyboard or mouse input, what can I do?

I seem to have a similar issue, where my keyboard on one boot works fine at the lock screen, and the next time it does not. When the keyboard doesn't work, neither does the mouse. However, I am able to "swipe up" on my touch screen to enter my pin code.
I think it may be a bug that makes it think a touch screen is enabled without keyboard and mouse, even though my keyboard and mouse are attached. If you're having that issue without a touch screen, then the issue is more serious than I thought.
I wish I had a workaround.

4 more replies
Relevance 76.67%

The keyboard and mouse on my advent laptop wont work at login screen.

I have tried in bios, and a notepad cmd prompt - all ok !!!!

I have tried an ext usb mse and keyboard - no joy
I have tried last known config and restore - no joy
I have run a system restore - no joy
Safe mode wont work as i cant get past the login screen i have tried to get past login but need to press enter . . . . . ahhhhhhh

The cap lock etc.... lights dont work

Any ideas ?

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Relevance 76.67%

Hello everyone,

Here's the problem:
I cannot login at the Windows Welcome screen. The keyboard and mouse freezes, so i cannot login. They do not work in safemode either. I have a Dell 5150/E510 desktop with Windows Xp media center edition. And i am using a microsoft usb keyboard and a GE usb mouse. I do not have a Windows Xp or recovery disk. I have a Hiren's boot disk and the Ultimate boot disk for Windows. I have run the anti virus and anti spyware, and rootkit finders on both and they have found some spyware and malware, plus 2 virus's which i have deleted. Nothing i do seems to get me past the login screen to the desktop. System recovery (Ctrl+ f 11) does not work. I have also used a Recovery Console bootable disk and have tried the fixboot, and fixmbr--still cannot login to get to desktop. I do have a 'System Recovery disk' which is Linux based--but have not used yet. For the past week i have googled and tried everything to get past the login. Are the Windows files so corrupted that i may have to install a Linux based OS?

P.S. My grandkids were on the computer--and i don't know what they did that caused this problem.

Thank-You
kelliegirl

Answer:mouse and keyboard frozen at login screen

Unfortunately we do not support Hiren's Boot CD, not only does the image contain copyright-protected microsoft files, it contains also a few illegal/questionable applications.Try this please. You will need a USB drive.Download GETxPUD.exe to the desktop of your clean computerRun GETxPUD.exeA new folder will appear on the desktop.Open the GETxPUD folder and click on the get&burn.batThe program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.Click on Start and follow the prompts to burn the image to a CD.Next download driver.sh to your USB driveRemove the USB & CD and insert it in the sick computerBoot the Sick computer with the CD you just burnedThe computer must be set to boot from the CDGently tap F12 and choose to boot from the CDFollow the promptsA Welcome to xPUD screen will appearPress FileExpand mntsda1,2...usually corresponds to your HDDsdb1 is likely your USBClick on the folder that represents your USB drive (sdb1 ?)Confirm that you see driver.sh that you downloaded therePress Tool at the topChoose Open TerminalType bash driver.shPress EnterAfter it has finished a report will be located on your USB drive named report.txtRemove the USB drive and insert it back in your working computer and navigate to report.txt

Please note - all text entries are case sensitiveCopy and paste the report.txt for my review

10 more replies
Relevance 76.67%

dear bleeping computer,
 how are you guys?....
here's my story why i need help: so my uncle asked me to repair his very slow acer laptop, so i said why not?
i got it, directly got to ssafe mode caus it was very slow, downloaded malwarebytes anti-malware, ran a scan and it found 7028 threads .... it took long enough to delete maybe 6497 threads and then it shut down(because the charger didnt get electricity) then i restarted in safe mode ran the scan again and found threads between 300 or 400 in numbers. it took hours to quarantine them, fell asleep and in the morning, the safe mode worked fine. so i geussed why not go to normal mode, when all the threads where removed. did that and till now mouse & keyboard freezes when starting up and seeing the cursor. it  gets stuck at login(where you have to), so i cant login or go to explorer to do anything, please i need help.... i dont got any backup cd's orso because he lost everything and its an old pc..... i'll try to upgrade it to window 7 maybe after it's repaired...
 
hope there is help
regards,
Daniel

Answer:mouse & keyboard stuck on login screen

try an external mouse and keyboard with USB,
 
if you dont have anything on it that you need backed up or saved, i would create a bootable vista install CD or usb drive and re-install vista using your current productkey/id

4 more replies
Relevance 76.67%

Recently I upgraded from Windows 8.1 to Windows 10 however this caused several issues with my laptop so I reversed the upgrade back to 8.1. My Kaspersky AntiVirus would then not work leaving just a blank logo on my desktop. I tried to uninstall kaspersky using the uninstall programme available on their website but upon restart I can no longer get past the login screen as I can't use my keyboard or mouse to enter my password. I can enter a screen that allows me to select safe mode but again I can't enter my password. I have a Dell restore USB but this will not work. I have tried USB mouse and keyboard but no luck either. I cannot preform a restore at all.
Any ideas of what I could try next?

Answer:Frozen keyboard and mouse at login screen

The following article is a little lengthy but if you read it carefully, it's not too complicated.

Keyboard and mouse do not work after a Kaspersky Lab product has been uninstalled

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Relevance 76.67%

Hello All,  I have a lenovo yoga 3 14 (Model : 80JH) . When I close the screen then open it later, the mouse and keyboard stop working then I end up shutting the laptop off by holding the turn on/off button.Why they stopped working ?   Please help me solving this because it's pretty annoying. Thanks a lot. 

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Relevance 76.67%

Just last night my keyboard and mice were working fine.

Shut down my PC, went to bed.

Upon starting it up today, neither the mouse nor keyboard are working at login screen.

They both work for Bios.

I want to try Safe Mode, but I seem to be unable to access it.

I tried F8 multiple times, tried holding the power button down after it booted.

I'm using an Asus Mother Board; M5A78L-Mplus
 

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Relevance 76.67%

Recently I upgraded from Windows 8.1 to Windows 10 however this caused several issues with my laptop so I reversed the upgrade back to 8.1. My Kaspersky AntiVirus would then not work leaving just a blank logo on my desktop. I tried to uninstall kaspersky using the uninstall programme available on their website but upon restart I can no longer get past the login screen as I can't use my keyboard or mouse to enter my password. I can enter a screen that allows me to select safe mode but again I can't enter my password. I have a Dell restore USB but this will not work. I have tried USB mouse and keyboard but no luck either. I cannot preform a restore at all.
Any ideas of what I could try next?

Answer:Frozen keyboard and mouse at login screen

The following article is a little lengthy but if you read it carefully, it's not too complicated.

Keyboard and mouse do not work after a Kaspersky Lab product has been uninstalled

0 more replies
Relevance 76.67%

Dear techguys,

Non-native English speaker+frustrated, so pls dont mind my grammar etc.

Anyway heres the problem: I can't use my mouse and keyboard at the Windows (Vista) log-in screen. They just don't move. Though the numlock light + optical light do light-up. They're non-usb btw, so PS/2 (or smth).

And here's the strange part: I can enter the BIOS at the 'Acer'-screen.
Also, with pressing F8, I can boot 'Last Known Good Config' .. and then my mouse and keyboard work properly at the Windows Log-in screen!
Though when I shut the system off.. and restart.. mouse and keyboard fail at log-in screen again. So I have to startup 'Last Known Good Config'.. it's the only way I can get to my computer (though I haven't dared to try Safe Mode yet).

I have no idea what the problem might be, since everything just functions properly at 'Last Known Good Config' until I shut the system off... so now I just keep it at sleep-mode and don't dare to shut it haha.

Please help me save my energy bill lol.

PS: I've tried System Recovery via a regular recovery-CD.. (I didn't make an ACER one yet, though they did supply me with empty DVDs for that purpose.. but that shouldnt matter). It said my C:\ disk wasn't ready or something.. and when I checked for startup-problems.. it said problem 6: NoHardDisk or smth.. which is very strange since BIOS just shows my harddrive and 'Last Known Good Config' ... Read more

Answer:Keyboard+Mouse not working at login screen?!

See if anything in this thread helps: http://www.techsupportforum.com/for...ard-not-working-at-welcome-screen-570692.html
 

1 more replies
Relevance 76.67%

i have usb mouse and keyboard and they both work when i am logging in but when i get to the desktop they dont work after that, any help?
I am using windows 7
 

Answer:mouse & keyboard work on login screen but not after that

Laptop or desktop? wired or wireless keyboard and mouse

If a desktop and wired: after you log in and are at the desktop, unplug and replug them one at a time, do they work now?
 

1 more replies
Relevance 76.67%

Recently I upgraded from Windows 8.1 to Windows 10 however this caused several issues with my laptop so I reversed the upgrade back to 8.1. My Kaspersky AntiVirus would then not work leaving just a blank logo on my desktop. I tried to uninstall kaspersky using the uninstall programme available on their website but upon restart I can no longer get past the login screen as I can't use my keyboard or mouse to enter my password. I can enter a screen that allows me to select safe mode but again I can't enter my password. I have a Dell restore USB but this will not work. I have tried USB mouse and keyboard but no luck either. I cannot preform a restore at all.
Any ideas of what I could try next?

Answer:Frozen keyboard and mouse at login screen

The following article is a little lengthy but if you read it carefully, it's not too complicated.

Keyboard and mouse do not work after a Kaspersky Lab product has been uninstalled

1 more replies
Relevance 76.67%

any fixes for a pc that frezes the mouse and keyboard at the login screen for XP. mouse and keyboard work fine on other boot disk. just not in xp.
thank you

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Relevance 76.67%

Alright..
It All started when my ipod was being stupid and got Bricked almost.. So I went into Windows XP but switched to IDE storage Config. in the Bios Fixed it Rebooted Changed to AHCI which is what Windows 7 was Installed with So..Now When I go to Windows 7 NO Matter what Mode (Safe Mode) Keyboard and Mouse there Off they don't stay on after boot... I tried a PS2 Converter, Switched USB Ports, Put in a new Keyboard and Nothing. Keyboard: Dell Multimedia USB with 2 USB Ports and Logitech V200 Wireless Mouse.
I re-copied the USB drivers from the DVD into System32/Drivers Still will not work..

I use Windows 7 Ultimate 64-Bit.
Asus P6T
Core i7 930 2.8GHz LGA1366
OCZ Gold Series 2x2GB = 4GB DDR3-1333

Also I did Memory Test nothing was wrong. I have had this problem with XP before because it couldn't handle the System Hardware Change But I was able to easily repair it and It worked after. How Do I fix it with Windows 7?

Thanks

Please Reply A.S.A.P

Answer:Keyboard and Mouse don't Turn on at Login Screen

First, go into the BIOS > Advanced Tab > USB Configuration

Make sure:
USB Functiuons = Enabled
USB 2.0 Controller = Enabled
USB 2.0 Controller Mode = HiSpeed
BIOS EHCI Hand-Off = Enabled
Legacy USB Support = Auto

3 more replies
Relevance 76.67%

Hello....brand new to this, so sorry if this is posted incorrectly. Problem: tried to download harddrive cloning program to fix my laptop that was indicating an eminent hd failure. Got infected with Antivirus Soft. Realized it immediately. Downloaded PC Tools Internet Security and paid for it, according to instructions I found online with another computer. Those instructions said run scan before rebooting computer, but the program said the computer needed to be restarted to work. Against my better judgement, I restarted the computer. When windows login screen came up, both the keyboard and mouse froze before I could enter my password. Would not move or allow any data entry....just hung up. Searched for possible ways to fix this and everything indicated to boot into safe mode, which I did and fortunately both keyboard and mouse work in safe mode. Ran system scan with pc tools and it found some of the antivirus soft problems along with whatever else it found. Further researched these problems and came across malwarebytes anti-malware and downloaded it. Ran that a few times and it found some of the same stuff. Came across this website and youtube solutions describing the combofix, so I ran that too. The computer still works in safe mode, but keyboard and mouse still lock when I try to logon normally. Also, last time I tried google searches in safe mode, I experienced the redirect problems others describe. Any help fixing this problem would be greatly appreciated... Read more

Answer:keyboard and mouse freeze at login screen

Hello,Please read this topic: http://www.bleepingcomputer.com/forums/t/273628/combofix-usage-questions-help-look-here/ which which discusses the use of ComboFix.Please follow the instructions in ==>This Guide<== starting at step 6. Since you cannot boot into Normal Mode, please use Safe Mode to create the logs.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try resolve them in your new topic.If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.Orange Blossom

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Relevance 75.85%

Hi,

I have a dual boot system with Win XP and Ubuntu 8.10.
yesterday i restarted my win xp as part of completion of installation of some program.
the keyboard and mouse work smoothly in Ubuntu and am also able to make the OS selection but just when the startup screen appears, the keyboard and mouse just stop funtioning. what could be da problem ? i suspect the presence of a virus. how can this be fixed widout having to format and reinstall windows. Can anything be done from within the Linux system. what are files responsible for loading keyboard and mouse drivers ?

can anyone help ??

please, i do not want to format da system...its gonna be painful....please please help me out.....and one more thing ..trying out the options resulting from F8 arent working either...

thanks for any help...
 

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I'm on win 7 pro with all updates. 100% sure that I didn't install any software or change any setting but just restarted my computer because it felt slow and its been a while. I do this every now and then to get good feels. Problem now is at the login screen, my keyboard and mouse don't work anymore. The same problem happens even when I select safe mode. I must mention that I've been having monitor problems in the last 2-3 days but I can't see that connected with this issue. Or is it? My dell ultrasharp is dying it looks like. Half of the screen to the left is flickering and the rest half is alright. After an hour or two it looks fine but then the problem comes back. I'm gonna buy a new monitor but this login issue cannot be connected with my monitor going bad right? The monitor is exhibiting this issue in the POST and BIOS screens too so I'm guessing it has nothing to do with the video drivers.

Any tips would be greatly appreciated. Thanks.

I must add that the keyboard/mouse works during the POST and BIOS setup screens. I'm also able to select safe mode option after pressing f8 in the advanced boot options

Answer:keyboard and mouse stop working at login screen

I would recommend fixing the problem you know you have first. Whether it will fix the keyboard/mouse problem or not. Replace the monitor with a known good monitor for testing.

The next thing to do is help us help you. We need your spec filled in completely.

These two tutorials should help you in that task.

Br Brink:
System Info - See Your System Specs

By Kari:
Speccy - Publish Snapshot of your System Specs

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My computer was working fine no problem i had 3 updates to do for windows the were for visual studios so i cant see a connection but after restarting my mouse and keyboard don't do anything on the password screen. They do both work in the bios and i have tried a suggestion on a different thread to power down disconnect keyboard and mouse then restart and when back onto the login screen re-connect them and they should get recognized s new devices and work but it does not. I tried booting safe mode still they don't work i even tried restoring back 5 days previous but get an error it says did not complete no files were changed and that it failed to extract a file(file name) from the restore point it was damaged or deleted during the restore. This has come at a very very bad time typically, but i need access to my computer so if anyone has a quick responce i would very much appreciate it.

Answer:Cant move mouse or type with keyboard on login screen

wire or wireless keyboard/mouse. did you try another? when you are in bios, is the system clock right? If not, could be the bios battery. usually one of the first things to go is the mouse and keybaord when the battery is bad.

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This just started (I.e. used to work fine) and nothing new has been installed. Keyboard works if I do startup with F12 (I can select screen options with it), but when it gets to startup screen, neither keyboard nor mouse function. Can't get into computer to check or alter any settings, as all is frozen. Tried rebooting, unplugging all peripherals and USB thumbdrives, ran complete system diagnostics, etc. but no luck. Help please!I

Answer:keyboard and mouse stop working at login screen

Welcome to the forum!

Turn on your computer and then hammer the F8 key. Boot into safe mode. The from there click start, accessories, system tools, system restore.

Then restore the computer back to a point where it last worked.

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Hi Guyz, the keyboard works upon startup, I can go into the bios and even startup the machine in safe mode. The moment the login screen appears, the keyboard seems to be disabled as well as the mouse. there is power coming to the optical mouse, cos the light under the mouse is on. I have tested the keyboard and mouse on another system and they both work fine. In the bios system, under the USB, the legacy is enabled. Anyone has any idea on how to assist???
 

Answer:Solved: Keyboard and Mouse freeze on login screen fo XP

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I am currently running Windows XP Media Center Edition. About a week ago I was suddenly unable to use the mouse and keyboard on the windows login screen. It happened after the first time I ran the Media Center.I know it's not a hardware issue because the mouse and keyboard work just fine in the Media Center and they also work when I enter the bios. One thing I thought I would try is to start the computer in safe mode, but safe mode never finishes loading. This happens in all safe mode options. It gets stuck at Mup.sys driver. Is there anything else I can try. I was hoping there was a way to bypass the login screen from bios settings.

Answer:Mouse and Keyboard don't work on windows login screen

USB or PS2????
Is there a bios setting for usb/PS2 kbd and mouse?
Or maybe a driver that needs to be installed/reinstalled.

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Hi everyone,Okay so recently, I've started getting all these notifications saying that my computer is infected. I keep getting a error message that says "the application cannot be executed. the wltuser.exe file is infected". Basically, I get the same message anytime I try to open some application. It wont even let me open my taskmanager or my symantec antivirus! Also, random internet sites start opening on their own when I am not even using Internet explorer! There is a green shield with a checkmark that keeps giving me windows security alert stating that my computer is infected and that I should scan my computer. When I click on it, it takes me to a site where it asks me to purchase the antivirus soft infection. Through google search, I found a thread on this forum with the person experiencing a similar problem. I tried to follow the instruction on that thread. I downloaded the rkill but when I double click on it, i get the following message: Application cannot be executed. the file rkill.exe is infected". I also tried to restart my computer in safe mode but it just went to a blue screen with a message saying that windows experienced a fatal error and must shhut down immediately (something along those lines). Other Relevant information: I have windows XP. I have two antivirus software: Symantec antivirus and mcafee. Mcafee isn't up to date. Also, I downloaded a bunch of stuff online including rcure, Megbytes, and RegCure. Again, I cannot op... Read more

Answer:Antivirus Soft Infection

Hello, and to the Malware Removal forum! My online alias is Blade Zephon, or Blade for short, and I will be assisting you with your malware issues!In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.Before we begin cleaning your machine, I'd like to lay out some guidelines for us to follow while we are working together.I will be assisting you with your malware issues. This may or may not resolve other problems you are having with your computer. If you are still having problems after your machine has been determined clean, I will be glad to direct you to the proper forum for assistance.Even if things appear better, that does not mean we are finished. Please continue to follow my instructions until I give you the all clean. Absence of symptoms does not mean that all the malware has been removed. If a piece of the infection is left, it can regenerate and reinfect your machine. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.I ask that you please refrain from running tools other than those I su... Read more

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Hello this is my second post on this matter but a few days ago I somehow acquired antivrius soft on my computer and following the directions given on this site I attempted to remove it, to no avail. Most of the prior post can be found here [post="http://www.bleepingcomputer.com/forums/t/295404/infected-with-anitvirus-soft/"]http://www.bleepingcomputer.com/forums/t/295404/infected-with-anitvirus-soft/[/post]

Now I read to be patient, which I am trying to be but its kind of insulting when someone posted a few hours ago for the same issue and is already receiving help. I respect and understand this is a free site and ran by volunteers but I'd appreciate the same treatment as anyone else using this site. I just want this malware off my computer please.

Johnny V

Answer:Antivirus Soft Infection

Hello,You have posted a log here: http://www.bleepingcomputer.com/forums/t/295404/infected-with-anitvirus-soft/ to which you have received a response. Please follow your helper's instructions.From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.This topic is now closed.Orange Blossom

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I seem to have a recurring case of antivirus soft, I have deleted the original program that infected me and I keep deleting the antivirus soft exe but it keeps coming back. All virus scans show nothing, followed guide to remove it.

Answer:Antivirus soft infection

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hello.I dealt with this same infection on my laptop awhile back and now have it on my PC. I'm running widows xp with avg free and firefox. I have my firewall active. I followed your guide in the malware removal section for virussoft and ran rkill first. The only result in the list was, c:\\windows\system32\ntvdm.exe. However if I run rkill again directly after it's already just run, that process still shows up, so I don't think it's actually stopping it each time. I downloaded the deleted file from your link for Malwarebytes and then updated and ran that program. It found several threats (virussoft being one of them, several trojans, and a root kit) and sometimes before I could try and remove the infections, it would shut down Malwarebytes... other times it would seem to complete, but the infections are still there. That happened with avg free too. I've tried everything suggested more than once in safe mode and regular mode and even tried a system restore, but every restore fails and neither Malwarebytes nor avg free, nor super anti-spy will get rid of my problem. I ran defogger successfully I think, and then tried to download and run dds but I got an error msg saying that windows would not let me access the file and that I may not have permission. I tried re-downloading it 3 times with same result. I didn't know if I should continue with trying the gmer file so thought I'd wait for instructions. Thanks in advance for your help... Read more

Answer:Antivirus soft infection

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hi. New victim here.I was downloading a file from Megaupload today. I left the room briefly and returned to find "Antivirus Soft" in full swing. Attempts to disable it via Task Manager were blocked by the "Security Warning" telling me the task manager file was infected. As I sat in a mild panic a large amount of Windows Security warnings popped up, accompanied by the bogus "Security Warnings".I attempted to follow the instructions elsewhere on this forum for getting rid of Antivirus Soft, using rkill and MBAM and Safe Mode, etc. However, I have been unable to update MBAM (error code 732, whatever that is), and it found very little in the way of infection (three suspect registry keys were found):Registry Values Infected:HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\forceclassiccontrolpanel (Hijack.ControlPanelStyle) -> Quarantined and deleted successfully.Registry Data Items Infected:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.A subsquent MBAM scan found nothing. I decided to post here, so I began by downloading and running DDS and gmer. Howev... Read more

Answer:Antivirus Soft infection

Hi again.I know I'm supposed to wait for a reply before I post again, but I did some additional research about attacking this Antivirus Soft monster. The initial MBAM scan didn't find it, but I read elsewhere that Antivirus Soft will somehow interfere with antivirus/antispyware installation. So I went back into Safe Mode and downloaded SuperAntiSpyware. But before I saved it I renamed it as "iexplore.exe", and then installed it. It found the following:Rogue.AntivirusSoft [uxnfyjhr] C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\DHAODR\GPDWSFTAV.EXE C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\DHAODR\GPDWSFTAV.EXE [uxnfyjhr] C:\DOCUMENTS AND SETTINGS\OWNER\LOCAL SETTINGS\APPLICATION DATA\DHAODR\GPDWSFTAV.EXE HKU\S-1-5-21-842925246-583907252-682003330-1003\Software\avsoftI did the same thing with MBAM (uninstalled, then downloaded the installer under a false name: winlogon.exe). Ran a scan in Safe Mode, and it found:Registry Keys Infected:HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.I have restarted three times, and the telltale green icon doesn't show up. Also, rkill doesn't find it anymore.For the time being, I'll assume that the infection is gone. Your guide (Remove Antivirus Soft (Uninstall Guide) was very helpful; however, might I sugges... Read more

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Hi! So, I started my computer (Windows XP) and soon after that warnings and windows popped, showing antivirus (called Antivirus Soft) scans and infection notices. Almost no program would run, but internet was still ok. I found your tutorial (http://www.bleepingcomputer.com/virus-removal/remove-antivirus-soft) through google and followed all the steps, but after the reboot everything started all over again, it's still infected. As I didn't follow the Preparation Guide before following the tutorial, I was oriented to follow it and then post here again. (Here's the link to my original post: http://www.bleepingcomputer.com/forums/ind...;#entry1658757).I was able to generate the DDS.txt log (posted below). Attach.txt and Ark.txt are attached to this post also. The only thing that may have gone wrong following the Preparation Guide was disabling CD Emulation. The disabling program didn't ask me to reboot the computer as it was supposed to. So I didn't reboot and continued following the guide steps. Everything else worked.If there's any other information you need to help me, just ask. I'll be conected during the weekend. Thanks in advance,Mariana-------------------------------------------------------------------------DDS (Ver_09-12-01.01) - NTFSx86 NETWORK Run by Usuario at 15:22:15,37 on sex 05/03/2010Internet Explorer: 6.0.2900.2180Microsoft Windows XP Professional 5.1.2600.2.1252.55.1046.18.447.222 [GMT -3:00]AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated) {17D... Read more

Answer:Antivirus Soft infection

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hello, Yesterday I received a notice that I had a virus infection and that antivirus soft would cure it. My mouse started freezing and ie would not work. I have tried the fix on your website but am still having problems. I am pasting the DDS file and the other attachment. I tried running the GMER but it eventually gave me a blue screen and never finished.Thank you in advance--DavidDDS (Ver_09-12-01.01) - NTFSx86 Run by hutchingsd at 17:10:42.65 on Thu 02/11/2010Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_16Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1192 [GMT -6:00]AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Common Files\AOL\ACS\AOLAcsd.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\system32\svchost.exe -k hpdevmgmtC:\WINDOWS\system32\... Read more

Answer:antivirus soft infection

Hello, I understand that this site is very busy, but I would like to know if at least I am in the waiting pattern. Please let me know approximately when my problem will be addressed? Thank you,David===========Hello While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attem... Read more

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Hey everyone. I'm new to the forums as I've never really had a major computer virus problem... until now. Yesterday my wife was downloading some kind of greeting card software and we got this virus. I already have Malwarebytes' installed on my PC so I restarted in safe mode ran it and it found 9 infections, I believe, and took care of them. However when I rebooted the desktop had changed, it reverted back to a Windows Classic look which made me wonder. Then I couldn't connect to the internet, after an hour or so I found that my DHCP Client service was stopped for some reason, so I restarted it and everything was fine. Anyway, I turned the computer off before bed and while shutting down and "end process" window with the program named "n" needed to shutdown. This morning when I turn the computer back on, no internet and now when I go to "services" I can't start anything... I keep getting this error... Error 1053: The service did not respond to the start or control request in a timely fashion.I've since tried a system restore but I keep getting this message... System restore is not able to protect your computer. Please restart your computer, and then run System Restore again. When I do restart, nothing changes I keep getting the same message.Can anyone give me a hand, I'm really confused and beginning to freak out? On a side note, the person responsible for creating this virus should be executed. Any help w... Read more

Answer:Antivirus Soft infection, need help please!

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

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Hi there!

There's probably no one up this late, but I'll post anyway and hope I'm wrong!

Well, just a few hours ago I started my computer (Windows XP) and soon after that warnings and windows popped, showing antivirus (called Antivirus Soft) scans and infection notices. Almost no program would run, but internet was still ok. I found your tutorial (http://www.bleepingcomputer.com/virus-removal/remove-antivirus-soft) through google and followed all the steps, but after the reboot everything started all over again, it's still infected. I don't know what I might have done wrong.
I'd like to say thanks in advance, I know you offer assistance just out of good will. Anything you can do to help me out will be really apreciated.

Mariana

Answer:Another Antivirus Soft Infection

Hello,Since you followed the removal guide and are still having problems, please follow the instructions in ==>This Guide<==.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<==If you can produce at least some of the logs, then please create the new topic. If you cannot produce any of the logs, then post back here and we will provide you with further instructions.Orange Blossom

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Hello,A couple of days ago, I got infected with the Antivirus Soft malware and since have not been able to elminate the issue.I have tried 'Bleeping Computer's' removal guide for this specific malware, but I believe my computer is still infected.I cannot connect to the internet either through the ethernet cable or wirelessly. I have tried to modify the LAN setting option in IE to no avail.Work-Up done so far:Downloaded and run MalwarebytesDownloaded and run ComboFixThanks for the help in advance.

Answer:Antivirus Soft Infection

As no logs have been posted, I am shifting this topic from the specialized Malware Removal forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.Please describe the issues you are experiencing with your computer.

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Hello everyone,I am trying to fight off a nasty infection with unknown progress.I turned on a friend's computer and was invaded by Antivirus Soft with messages flying everywhere, fake resident shield (AVG) alerts, Windows Security Center icons appearing constantly in the taskbar, and the inability to open any helpful exe files (The application cannot execute... blah blah blah, would you like to open your antivirus software?")I couldn't go into safe mode either (reboots after trying to load Mup.sys)I was able to open Firefox and search around but anytime I tried to open a helpful file (ComboFix, ProcessExplorer, Task Manager) they would open for a couple of seconds and then close.So I then decided to reboot the computer and attempt to try and open task manager and catch the culprit before it could invade the computer, but to my great surprise, it never came up. Nothing. No trace of Antivirus Soft ANYWHERE. The only thing I get at the moment are Resident Shield Alerts from AVG complaining about some Generic Trojan and I have clicked "Move to vault" every time.I also just ran MalwareBytes full scan and it found 2 things which I removed.My friend mentioned that this exact scenario happened to him already: Antivirus Soft invasion and then nothing after a reboot. Then it randomly came back, and now I had the same issue.What is going on here?Thank you for taking your time to read guys.Edit: Moved topic from XP to the more appropriate forum. ~ Animal

Answer:Antivirus Soft Infection

Take a look here: Remove Antivirus Soft (Uninstall Guide)

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hello, i've read through several other posts regarding Antivirus Soft infections, and it seems that there is no readliy available solution for the rogue malware as of yet. Just in case someone hasn't already listed the symptoms, the malware prevents any legitimate antivirus software from properly functioning, and also blocks internet access. Not only that, but it also provides a phony windows security center. There are numerous annoying popup windows stating that my computer is constantly under attack. Once it has even accessed the internet by itself and directed me to the Viagra website -.- . Please send me a response as soon as a cure is found for this annoying piece of malware. Thank you.

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I have followed several similar threads and their fixes for this problem with no result. After downloading the Win 10 upgrade, my system then said "loading updates". Then it restarted with a blue login screen saying "Welcome Back!" And a box to enter my password. The cursor is blinking in the box, but neither my mouse or keyboard works.
I have hard booted several times since the ctrl+alt+delete does not work. I am also not able to access safe mode as none of the "F" keys work during boot up.
I have tried the following:
1. Unplugged all USB devices except keyboard.
2. Turning off internet at the router.
I have a Dell desktop, and upgraded from Windows 7, with a Netgear router/modem.
I do NOT have an animated avitar, as someone else mentioned in the forum.
The only way I can get the system to move is if I power off at the main switch after booting up which goes into bios and disc diagnostics, but I don't know enough about computers to know what to do there! HELP PLEASE! My computer is useless now!

Answer:windows 10 stuck at login screen does not recognize mouse or keyboard

Booted up again and let it run for several hours. I noticed some flashing under the power button like it was processing info, but it stopped after about 20 mins. Still frozen at login page. Help Please!

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This is a clean install of Windows 7 Pro x64. I've run out of ideas. Here's a list of what I've done thus far,

Keyboard/Mouse works flawlessly in UEFI BIOS but once I arrive at the password login screen it stops working

1) New RAM
2) New Mobo
3) Replaced fresh batteries on my Logitech MK550 kb/mouse combo
4) Checked BIOS settings for Legacy USB
5) Updated BIOS
6) Updated firmware on Samsung 850 EVO
7) Tried every USB port (2.0 & 3.0, front and back)

Here's the catch, once I unplug my WiFi receiver (ASUS USB-N53) keyboard/mouse works like normal, plug it back in, stops working at login screen.

What exactly is going on?

Answer:Wireless/Wired Keyboard & Mouse does not work on login screen

Hi 0pTicaL,

I found a similar thread about this issue but it was kind of ancient but Layback Bear advised the user to shut down the Fast Boot/Quick Boot option in the BIOS, and what he meant was that the system would boot up too quickly and that the drivers for the mouse and keyboard wouldn't load fast enough.

Basically I'm going out on a limb here so I'm not 100% sure it will work and oh yeah mouse and keyboard only need USB 2.0 ports.

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This is a clean install of Windows 7 Pro x64. I've run out of ideas. Here's a list of what I've done thus far,

Keyboard/Mouse works flawlessly in UEFI BIOS but once I arrive at the password login screen it stops working

1) New RAM
2) New Mobo
3) Replaced fresh batteries on my Logitech MK550 kb/mouse combo
4) Checked BIOS settings for Legacy USB
5) Updated BIOS
6) Updated firmware on Samsung 850 EVO
7) Tried every USB port (2.0 & 3.0, front and back)

Here's the catch, once I unplug my WiFi receiver (ASUS USB-N53) keyboard/mouse works like normal, plug it back in, stops working at login screen.

What exactly is going on?

Answer:Wireless/Wired Keyboard & Mouse does not work on login screen

Hi 0pTicaL,

I found a similar thread about this issue but it was kind of ancient but Layback Bear advised the user to shut down the Fast Boot/Quick Boot option in the BIOS, and what he meant was that the system would boot up too quickly and that the drivers for the mouse and keyboard wouldn't load fast enough.

Basically I'm going out on a limb here so I'm not 100% sure it will work and oh yeah mouse and keyboard only need USB 2.0 ports.

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I have followed several similar threads and their fixes for this problem with no result. After downloading the Win 10 upgrade, my system then said "loading updates". Then it restarted with a blue login screen saying "Welcome Back!" And a box to enter my password. The cursor is blinking in the box, but neither my mouse or keyboard works.
I have hard booted several times since the ctrl+alt+delete does not work. I am also not able to access safe mode as none of the "F" keys work during boot up.
I have tried the following:
1. Unplugged all USB devices except keyboard.
2. Turning off internet at the router.
I have a Dell desktop, and upgraded from Windows 7, with a Netgear router/modem.
I do NOT have an animated avitar, as someone else mentioned in the forum.
The only way I can get the system to move is if I power off at the main switch after booting up which goes into bios and disc diagnostics, but I don't know enough about computers to know what to do there! HELP PLEASE! My computer is useless now!

Answer:windows 10 stuck at login screen does not recognize mouse or keyboard

Booted up again and let it run for several hours. I noticed some flashing under the power button like it was processing info, but it stopped after about 20 mins. Still frozen at login page. Help Please!

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my dell with xp is having a problem after it froze yesterday the usb wireless mouse and keyboard appear not to work after the user log-in screen. (or it's operating really slow)Any help would be greatly appreciated I'm pulling out what little hair I have left!!!Thanks,Joe

Answer:dell wireless keyboard and mouse don't work after login screen???

Do you have a 'wired' keyboard and mouse that you can test with?How about the batteries, are they charged or replaced?

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Hi,
I'm running Windows XP on a Packard Bell and when I turn my computer on, it goes to the login screen but the keyboard does not light up nor send input to the computer screen, same with the mouse - how can I fix this problem?
- I have checked the chords to make sure they are secure…
(Sorry if I am in the wrong form for this type of question, I am very new at this...first post...my apologizes) – Marlee
 

Answer:there is no input from keyboard nor mouse when my comp. turns to the login screen

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Got the dreaded Antivirus Soft infestation from an infected pdf. Ran Malwarebutyes latest release and it didn't find the problem. so came here. currently running in safe mode with networking, without any evidence of the Antivirus Soft currently active. When running in non-safe mode, the program is definitly running. ran the programs you've requested (DDS and Gmer) and the files are attached. i'm also including a hijackthis log in the text here:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:37:51 AM, on 2/11/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Malwarebytes' Anti-Malware\mbam.exeC:\WINDOWS\system32\NOTEPAD.EXEC:\WINDOWS\system32\ctfmon.exeC:\WINDOWS\system32\msiexec.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL ... Read more

Answer:Antivirus Soft Infection Removal

Hello,My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if youwould let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up.Download random's system information tool (RSIT) by random/random from here and save it to your desktop.Double click on RSIT.exe to run RSIT.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)Please download GMER from one of the following locations, and save it to your desktop:Main MirrorThis version will download a randomly named file (Recommended)Zip MirrorThis version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.Disconnect from the Internet and close all running programs, as this process may crash your computer.Temporarily disable any real-time active protection so your security program drivers will not conflict with gmer's driver.Double click on Gmer to run it.Allow the gmer.sys driver to load if asked.You may see a rootkit warning window, If you do, click No.Untick the following boxes on the right side of the Gmer sc... Read more

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Hello all, thanks in advance for your help. My computer was infected yesterday with the "antivirus soft" worm/malware. Before finding out about this forum, I saw a post somewhere about directions on removing it using a combo of rkill and malware bytes anti-malware. Rkill stopped the processes, and malware found i believe 8 threats/files which it removed for me. It required a reboot to finish. Upon rebooting, I was assaulted with a barrage of fake windows security alerts, antivirus soft alerts, and popups. Rkill again stopped the processes, but re-running malware bytes again didn't find any more threats. Basically this is where I am at now. I've reinstalled avg 9.0 free with current updates installed, and a scan did reveal that it has found some threats which it can remove me, but previous problems have told me avg doesn't cure everything, and i wanted to make sure there weren't more things lurking underneath. The logs of found problems are below, thanks again for your help. (*NOTE: I was allowed to upload the required attach.txt but was not allowed to upload the Ark.txt. It said: Upload failed. You are not permitted to upload this type of file. Couldn't figure out why this was. Instead I copied and pasted the results below, under the DDS log.)DDS (Ver_09-12-01.01) - NTFSx86 Run by Compaq_Owner at 11:35:41.37 on Wed 02/17/2010Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_17Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.... Read more

Answer:Antivirus Soft pop-ups, malware infection

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEnetsvcsmsconfigsafebootminimalsafebootnetworkactivexdrivers32%systemroot%�... Read more

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I started getting pop-ups and warnings advertising the Soft Antivirus. I have norton, so I figured this was malware and googled how to get rid of it. I've tried Malwarebytes and Spyware doctor with no success. I also ran Hijackthis, but none of the file names matched the listed ones for this malware, so I was hesitant to start getting rid of files! Still running in Safemode, as the pop ups and warnings drive me batty otherwise. Hijackthis sent me here...any help would be appreciated! Thanks! GraceDDS (Ver_09-12-01.01) - NTFSx86 NETWORK Run by Melissa at 20:21:27.07 on Wed 02/17/2010Internet Explorer: 8.0.6001.18882 BrowserJavaVersion: 1.6.0_07Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.2006.1279 [GMT -8:00]AV: Norton Internet Security *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}SP: Windows Defender *disabled* (Outdated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}SP: Norton Internet Security *enabled* (Updated) {CBB7EE13-8244-4DAB-8B55-D5C7AA91E59A}FW: Norton Internet Security *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestric... Read more

Answer:Soft antivirus malware infection

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEnetsvcsmsconfigsafebootminimalsafebootnetworkactivexdrivers32%systemroot%�... Read more

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I'm so glad I have this laptop to pay bills tomorrow, because Antivirus Soft got me. Running XP on a computer that I built.
I got warnings that I thought were from Windows, clicked them, and the rest is history! Got the same problems I've seen from others here. Googled 'Antivirus Soft Infection' and you came up first. I did all the procedures on the "Remove Antivirus Soft (Uninstall Guide)" page, many times, and still infected.
Finally saw the link on the bottom to "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help", so here I am.
I can see that you're all pretty busy, so will be patiently waiting. Thanks so much for helping us! I don't know you, but am about desperate enough to let you do a remote session, or whatever it's called when you take over my machine and fix it!
Thanks again!

Answer:Another comp with Antivirus Soft Infection

Hi,Sorry for the delay in responding to your topic. Since you have followed our sites instructions on how to remove the malware...With the information you have provided I believe that you will need help from the malware removal team. I would like you to start a new thread HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!Casey

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hello, thank you in advance for your help. I have used Smitfraud, Malwarebytes, rkill and tried to install RegistryRevival to remove the virus. DDS (Ver_09-12-01.01) - NTFSx86 NETWORK Run by HP_Administrator at 17:57:36.26 on Fri 03/05/2010Internet Explorer: 8.0.6001.18702Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.730 [GMT -8:00]AV: avast! antivirus 4.8.1368 [VPS 100303-0] *On-access scanning enabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\Explorer.EXEC:\Documents and Settings\HP_Administrator\Desktop\dds.scr============== Pseudo HJT Report ===============uStart Page = hxxp://www.msnbc.com/uInternet Settings,ProxyServer = http=127.0.0.1:5555uInternet Settings,ProxyOverride = <local>uURLSearchHooks: H - No FileBHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dllBHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dllBHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.5.0_06\bin\ssv.dllBHO: Google Toolbar Helper: {... Read more

Answer:Antivirus Soft malware infection

Hello and and Welcome to BleepingcomputerPlease note we are very busy, so if I don't hear from you within 5 days the topic will be closed, If you have since resolved your issues I would appreciate if you would let me no so I can close this topic.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Under the Custom Scans/Fixes box at the bottom, paste in the following bold text.%systemroot%\system32\*.dll /lockedfiles%systemroot%\Tasks\*.job /lockedfiles%SYSTEMDRIVE%\*.exenetsvcsmsconfig/md5startproquota.exeeventlog.dllscecli.dllnetlogon.dllcngaudit.dllsceclt.dllntelogon.dlllogevent.dlliaStor.sysnvstor.sysatapi.sysIdeChnDr.sysviasraid.sysAGP440.sysvaxscsi.sysnvatabus.sysviamraid.sysnvata.sysnvgts.sysiastorv.sysViPrt.sys/md5stopCREATERESTOREPOINTPush the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedThanks

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Hey guys, I have been wrestling with that dang infectious antivirus thing for the last few days. If you haven't gotten it, what it does is break every program you try to open, claim that it's "infected! buy me!"Anyways, I read a lot of the help topics about it, so I did a System Restore, followed by a couple MalawareBytes, SUPERAntiSpyware, and Symantec Endpoint Protection Scans. It resulted in that "changed registry" problem I've seen a lot of other posts about, where Windows comes up in Windows Classic mode, and there's varying degrees of internet connectivity. Then because I'm a tool I went and got infected by the same site again Hah, it seems to be lurking around Mediafire (and on what- at least, had been- a reputable site. Anyways, I did a couple more System Restores, but these also just resulted in the same "Windows Classic Mode" and NO connectivity, until I opened Safe Mode with Networking and came right here.I'd already had some experience with using Combofix to clear the "search engine redirect" virus that I'd gotten before (and, to me at least, cured), so I was totally willing to just jump right in.Anyways, I followed every instruction it gave me (shutting down "CD emulation," etc). When my desktop popped back up, it was in Windows XP mode!!! On its own!! I'm afraid to take this as too good a sign though, and was wondering (since I have no idea how to re... Read more

Answer:Antivirus Soft infection, combofix log

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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A month or two ago i believe i acquired the antivirus soft infection. The symptoms were that i was unable to update any of my spyware programs or visit their websites. Each time i tried to visit there websites, it gave me the typical server not found page. A friend of mine told me to download combofix and run it. Doing so found the exe to the virus (lvkusftav.exe), and removed it. After removing i was still unable to update or visit the webpages to my antispyware programs. Since then i also believe i have become infected with another type of malware since iexplorer.exe wants to keep randomally connecting to the internet. Also i have 4 or so iexplorer.exe processes running even though the real iexplorer is not even running. Im also getting some random redirects to pornsites and other bogus search engines.

Im running windows xp with sp3

Answer:possible "antivirus soft" virus infection?

Hello,Please read this topic: http://www.bleepingcomputer.com/forums/t/273628/combofix-usage-questions-help-look-here/ which discusses the use of ComboFix.Please follow the instructions in ==>This Guide<== starting at step 6.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic.If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.Orange Blossom

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Hi, I am desperately in need of some HELP!!! 3 days ago, I performed a series of updates sent out by Dell on my XPS 8900 Desktop, including updating the BIOS from version 2.1.3 to 2.1.8. Everything went fine until the final reboot after the BIOS update. After repeatedly getting a blue screen and system shutdown, I was given the option of restoring the computer to the last known working configuration/reverting the hard drive, which I did. Now, everything works fine UNTIL I get to the login screen at which point my keyboard and mouse freezes up. I've tried both a wired mouse and keyboard as well as the wireless on that was originally in it, but to NO avail, it still freezes up at the login screen. I've tried regular mode, safe mode, and every available mode, but again, to no avail. The BIOS version is showing as 2.1.8 and I don't have the option in BIOS setup to roll it back to 2.1.3. I contacted Dell Customer Support via telephone and the representative told me that I will have to reinstall the OS (Windows 7 Ultimate), which is NOT an option, as I have files on it that UNFORTUNATELY, I did NOT back up, and CAN'T afford to lose. I've searched the internet, but still have not been able to solve the problem, which according to my research, has to do with the usb ports losing power during the boot up process, which I know to be true because I can use the mouse and keyboard until it get's to the Window logo screen, at which point the power lig... Read more

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Basically ^^^

Tried to restore using system restore but no restore points are available. My mistake, i know...the keyboard works right up until i get to the welcome screen.

How can I fix this...any help will be appreciated.. Thank you.

Problem started when i followed these instructions to try and use my ps3 controller on my PC.
http://www.hardcoreware.net/how-to-p...ndows-7-vista/

Win 7 32bit
Logitech mx3000 mouse and keyboard wireless. (I have tried reconnecting them).
Dell Dimension 9200

p.s Sorry for the double post in the Windows 7 category.
 

Answer:Keyboard + Mouse not working at login screen[WORKS IN BOOTUP OPTIONS]

please do not duplicate posts
closing this one
continue here
http://forums.techguy.org/windows-7/960896-keyboard-mouse-not-working-login.html
 

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Basically..^^^

Tried to restore using system restore but no restore points are available. My mistake, i know...the keyboard works right up until i get to the welcome screen.

How can I fix this...any help will be appreciated.. Thank you.

Problem started when i followed these instructions to try and use my ps3 controller on my PC.
http://www.hardcoreware.net/how-to-playstation-3-controller-64-bit-windows-7-vista/

Win 7 32bit
Logitech mx3000 mouse and keyboard wireless. (I have tried reconnecting them).
Dell Dimension 9200
 

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I am using a thinkpad T400 with windows xp and I cannot login to Windows in any way; safe mode, last known good config, etc. While on my computer yesterday, my McAfee virus scanner popped up and said a virus was detected and would be cleaned/removed the next time I restarted the computer. I unfortunately did not think to write the name of the virus down.

Today, I turn my computer on and the keyboard works normally for the Thinkpad BIOS security username/password and then windows begins startup, makes it to the login screen and my keyboard and trackball mouse are both unresponsive. I plugged in a USB mouse and it worked so I thought maybe a USB keyboard might work too...no such luck. I can even see my Thinkpad Access Connections window pop up and attempt to find wireless networks while I'm stuck at the login screen (which is normal for my laptop - anytime I take longer than 10 seconds or so to login, AC will pop up before I've logged on).

I've restarted the computer about ten times. I confirmed in the BIOS that the keyboard and mouse were not disabled.

I have never liked McAfee but it came installed on this laptop and I never bothered to change it. Regardless, it's my own fault for wandering onto a suspect website but I just don't know what else to do! Does anyone have any ideas? Is this even possible to 'fix' since I can't even get into safe mode?

Thanks
 

Answer:Virus Help! Keyboard and mouse disabled at winxp login screen but not in BIOS!

Update: So I just got off the phone with a friend of mine who is an IT professional and he suggested leaving the USB keyboard plugged in for 5 minutes and then try it and what do you know it frakkin worked! I couldn't believe it. So I have an interim solution while I try to fix the real problem but at least I'm in windows again.

Now I'm downloading drivers, running antivirus and doing everything I can do make sure this doesn't happen again. Hopefully this will return control of my keyboard and trackball, I will post another update after trying this.

I will still happily take any suggestions or recommendations if the community has any.

Thanks
 

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Thank you in advance for helping me with this problem.Well, I was surfing MSN and Google (home page) on Wednesday night when a window in the system tray showed up. I hovered the mouse over it and it said "Antivirus Soft". I tried to remove it by using Task Manager but it restricted me from accessing any programs.At that point, I pulled out the Ethernet cable for Internet access.I used my other computer, a laptop to check for solutions for this problem. One of my more computer-savvy friends suggested this site for help. I have read up on the Malware Cleanup Preparation Guide and did the following suggestions.All the cleanup files, like DDS, were downloaded today using my laptop from the Guide's links. I tried to do Defogger and DDS and GMER but Antivirus Soft kept saying there was an infection in those files and restricted all access.I tried to use rkill multiple times but each time was blocked. I found out that after about 20 tries, rkill finally worked and removed the process. I then ran the other programs in the order requested.I did turn off all active resident protection (Teatimer and the other one for IE) by Spybot because I know that could cause trouble with the fixes.Here are the rkill, DDS, and GMER logs below. I do have the DDS attach log as well but I will only post that if you need it.Note: I have never seen aovjnuvtssd.exe before and after rkill removed it, my system seemed to function normally again until after the next reboot or shutdown.Note: I ha... Read more

Answer:Antivirus Soft Infection (Logs Included)

Hello, and to the Malware Removal forum! My online alias is Blade Zephon, or Blade for short, and I will be assisting you with your malware issues!If you have since resolved the original problem you were having, we would appreciate you letting us know.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.Before we begin cleaning your machine, I'd like to lay out some guidelines for us to follow while we are working together.I will be assisting you with your malware issues. This may or may not resolve other problems you are having with your computer. If you are still having problems after your machine has been determined clean, I will be glad to direct you to the proper forum for assistance.Even if things appear better, that does not mean we are finished. Please continue to follow my instructions until I give you the all clean. Absence of symptoms does not mean that all the malware has been removed. If a piece of the infection is left, it can regenerate and reinfect your machine. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your ... Read more

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I spent the better part of yesterday using the tools and procedure in the tutorial. Even the proxy server LAN changes. Have the logs for rkill and malwarebytes Anti Malware. The last thing that I get when I reboot in standard is the Active Desktop Recovery with an IE script error warning on clicking the button to restore Active Desktop. Then I get IE popping open by itself and goes to a warning site. When I am at the restore active desktop there is a warning triangle around the IE icon on the white background. I am running XP Pro. and have Firefox running as well. I'm quite sure I did everything in sequence and only rebooting at the end of the process. Now what.
Doug

Answer:Antivirus soft infection - Did the stuff still not working

Please post the Malwarebytes log. Please download and scan with SUPERAntiSpyware FreeDouble-click SUPERAntiSypware.exe and use the default settings for installation.An icon will be created on your desktop. Double-click that icon to launch the program.If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)In the Main Menu, click the Preferences... button.Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):Close browsers before scanning.Scan for tracking cookies.Terminate memory threats before quarantining.Click the "Close" button to leave the control center screen and exit the program.Do not run a scan just yet.Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during s... Read more

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Hi, i've just been infected with Antivirus Soft. I've tried to follow the removal guide http://www.bleepingcomputer.com/virus-remo...-antivirus-soft but am having the following problems:Followed instructions up to step 7 but I still cannot connect to the internet (I can still connect with Firefox though)Step 9, rkill doesn't seem to be able to find anything to stopDid the scan with malwarebytes, it found a couple of things which I removed but when I restarted, the infection was still there.Please can anyone help me?

Answer:Antivirus Soft infection, followed the removal guide but unsuccessful

Hello ashley.. I am moving this to the Am I Infected forum.Try this on the connection issue--open control, internet options, connections tab, lan settings, uncheck the box next to "use proxy...." ORGo to Start ... Run and type in cmdA dos Window will appear.Type in the dos window: netsh winsock resetClick on the enter key.Reboot your system to complete the process.Please post that MBAM scan log.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".From your regular user account..Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..DO NOT run yet.Open SUPER from icon and install and Update itUnder Scanner Options make sure the following are checked (leave all others unchecked):Close browsers before scanning.Scan for tracking cookies.Terminate memory threats before quarantining.Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.Now reboot into Safe Mode: How to enter safe mode(XP)Using the F8 MethodRestart your computer. W... Read more

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im using an acer aspire laptop, windows xp prointernet explorer / alternate firefoxhere's some info from original post:(original thread link if needed http://www.bleepingcomputer.com/forums/topic294620.html)ORIGINAL PROBLEM (posting it because not sure if it's important or if problems were completely fixed)i followed guide to removing antivirus soft. i was able to download and run rkil but it found nothing in safe mode. i had to boot normally and run it before antivirus soft initiated startup. it found the similar files that you listed in your guide and i was able to remove them with killbox, but when i ran malwarebytes-anti malware (ran first, and again after), it found none of the files, no infections, nothing. here are the files found by rkill.C:\WINDOWS\system32\igfxsrvc.exe, C:\WINDOWS\system32\ntvdm.exe, C:\DOCUME~1\user\LOCALS~1\Temp\RtkBtMnt.exeC:\DOCUME~1\USER\MYDOCU~1\RKILL.COM(this last one is the rkill program itself, correct? is this normal?)my computer is freezing up constantly, mouse function frozen (yes i've made sure it was turned on), can't do control alt delete/escape, only hard boot works. sometimes the boot gets stuck in a loop and at the desktop (sometimes after about a minute or so after destop loads, sometimes right away) a blue screen full of writing appears and it goes back into reboot. the screen only flashes so i can't read anything but the top line which... Read more

Answer:antivirus soft infection (requested logs included)

Hi angicx,Welcome to Virus/Trojan/Spyware/Malware Removal (VTSMR) forum. I am going to assist you with your problem.Please refrain from making any changes to your system (scanning or running other tools, updating Windows, installing applications, removing files, etc.) from now on as it might interfere with our fixes. Please let me know in your next reply if you agree with this.Your log(s) show that you are using so called peer-to-peer or file-sharing programs. These programs allow to share files between users as the name(s) suggest. In today's world the cyber crime has come to an enormous dimension and any means is used to infect personal computers to make use of their stored data or machine power for further propagation of the malware files. A popular means is the use of file-sharing tools as a tremendous amount of prospective victims can be reached through it.It is therefore possible to be infected by downloading manipulated files via peer-to-peer tools and thus suggested to be used with intense care. Some further readings on this subject, along the included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."Removal InstructionsGo to start > Run copy and paste the following lines one by one in the run box and click OK after each line:Reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable /fReg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServ... Read more

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Relevance 72.98%

I followed the steps in the Antivirus Soft removal guide (http://www.bleepingcomputer.com/virus-removal/remove-antivirus-soft) up to running Malwarebytes. Rkill did not log killing anything. I already had Malwarebytes installed, but when I try to update before running a scan, I get the following error:

Error code: 732 (12029,0)

Not sure where to go from here. Malwarebytes was last updated 1/23/10, so I don't know if running a scan without updating would do any good. Any help would be appreciated.

p.s. Pretty sure this came through Photobucket just before midnight last night. Uploaded one pic to my account, shut down and it was here to great me in the morning. Having pinpointed the time of the infection, I attempted system restores to the previous day and the day before that. Both failed.

Answer:Antivirus Soft/ufqystave.exe infection, can't update MBAM

When Malwarebytes Anti-Malware results in any error messages, check the Help file's list of error codes within its program folder first. Go to > All Programs > Malwarebytes' Anti-Malware folder or open Windows Explorer and navigate to its folder in Program Files.If you do not find any information, please refer to: Explanation of common Malwarebytes? Anti-Malware error codes* Error 732: Error updating the database or product. Check Internet connectivity.If you cannot update MBAM through the program's interface and have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page, be aware that mbam-rules.exe is not updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows to show it.XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-MalwareVista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware

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Hello,

I have a Sony Vaio desktop computer running XP with SP3 installed.

I accidentally picked up Antivirus Soft on Tuesday night and thought that I repaired with Malwarebytes in safe mode that evening by removing the 6 infected files that were found. However, some issues appeared after running MBAM: there is a serious hang upon loading the desktop when I first turn on the computer (only the wallpaper appears and it stays there for ~5 minutes); when the desktop finally appears, a "service manager" box pops up and runs something that I can't catch because it goes by too fast; when I try to open internet explorer (8), that also hangs for an eternity before telling me it can't open my homepage; my internet connection is wonky (no connection at all, when I try to release and renew my IP it says that "RPC server is unavailable").

Tuesday night I limped through my homework and somehow (I really do not know what I did that allowed access) connected to the internet. I left the computer on overnight and Wednesday continued using the internet. I was attacked by Antivirus soft again (by opening what I thought was a pdf file), swore, and attempted to use Malwarebytes to fix a second time. That repair found more infected files than the fix on Tuesday night (10 I believe), which I removed. For good measure I also ran AVG antivirus. Both scans reported a clean computer. The desktop hanging issue, service manager script and inability to connect to the in... Read more

Answer:Antivirus soft infection twice in two days; no internet connection after repair

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.

Please copy this page to Notepad and Save it to your Desktop in order to assist you when carrying out the following instructions.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding.
Ensure that there aren't any opened browsers when you are carrying out the procedures below.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

------------------------------------------------------

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper.

------------------------------------------------------

Download ComboFix and the Microsoft file to a USB drive on another computer and transfer the files to your desktop.

------------------------------------------------... Read more

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its been 30 minutes since my phone has been frozen at the lock screen, i try to swipe up and get the lock code but its not working. the screen is frozen, i tried to soft reset it by pressing the volume down and power button which isnt working. what do i do. i held it for 10 seconds and no change.

Answer:my soft reset isn't working and my screen is frozen on the lock screen

Did the phone vibrate?? If you will need to button combination to force a reset. I can't remember it off hand but have a look on the web, or join here and have more help available. The button combo is for Nokia / microsoft

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Relevance 68.88%

I ended up with Antivirus Soft. I used rkill and Malwarebytes in safe mode (administrator). After it removed several infections. I rebooted in normal mode. The wireless keyboard would not work (the wireless mouse using the same USB dongle works fine) and the network connection was acquiring an IP address (never aquired).Ran rkill and Malwarebytes in normal mode and my user name in safe mode. It cleared up some additional infections in my user name safe (none as I recall in my user name in normal mode). Ran Spyware Doctor. It found Spyware.Known_Bad_Sites. Since it wasn't going to remove it without buying the full version (and still not solve the problem). I've since run Dr Web Cureit (removed Backdoor.Tdss.565) and Cool Cleaner. No change. The keyboard works in safe mode. Currently the Hardware Device Manager says "Windows cannot load the device for this hardware because a previous instance of the device is still in memory (Code 38). I've uninstalled and reinstalled from the original disk- no change. I'm currently using a wired keyboard.The network works in safe mode intermittently. Sometimes (once every 4 or 5 boots) It boots up normally (blue task bar; network operates) Occasionally it doesn't appear normal (wallpaper comes up without taskbar, much later a grey taskbar shows up, dog slow) but the network does work. Most of the time it doesn't have any network connection (aquiring IP address) An additional piece of info (perhaps worthless), a mon... Read more

Answer:Infected with Antivirus Soft- Unable to acquire IP address and nonfunctioning Wireless Keyboard

Hi and welcome. My name is Extremeboy (or EB for short), and I will be helping you with your log. I apologize for the delay.If you still require assistance we would like to see the current condition of your system so please post a new set of DDS Logs as well as a GMER log and a description of any remaining problems or symptoms you may still have please.If for any reason you did not post a DDS log or GMER log please refer to this page and in step #6 and Step #7 and Step #8 for further instructions on downloading and running DDS & GMER. If you have any problems when running the tools or unable to produce a report for any reason, just let me know in your next reply.For your next reply I would like to see:-The DDS logs---DDS.txt and Attach logs-GMER log-Description of any remaining problems you may still have.With Regards,Extremeboy

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desk top contracted antivirus soft tried using reimage to remove (mistake) and have been working at removal for several days. i was able to correct most problems but there is still part of this thing left. the pc is now glitchy and freezes up randomly and really enjoys the blue screen with IRQL_NOT+LESS_OR_EQUAL 0x000000a very frustrating.here are the initial logs.

Answer:antivirus soft and blue screen

Hi there If you already have a copy of ComboFix, please delete it.Please download ComboFix to your desktop from one of these locations. You must rename it before saving it. Save it to your desktop.Link 1 Link 2 Link 3 IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here Double click on Combo-Fix.exe & follow the prompts.As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:Click on Yes, to continue scanning for malware.When finished, it s... Read more

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I will start explaining my most urgent problem, then move on to the saga of my RAM. Before I begin though, some information about my PC. I am running MS Vista Basic edition, with service pack 1 & 2 installed. I have a ASUS Maximus Extreme motherboard, and I currently have 2 RAM types installed (more on the why of that later).

One set of memory: G.SKILL Trident 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 2000 (PC3 16000) Triple Channel Kit Desktop Memory

The fourth stick of memory is: Crucial Ballistix 1GB (1 x 1GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Dual Channel Kit Desktop Memory Model

I'll explain the why of 2 different memory types now. I have 2 sticks of the crucial memory. My system was constantly overheating for a while (I would get forced resets and a Over Temperature error on boot up). This most likely damaged the memory. So I bought some fans and new RAM, the G.SKILL Trident stuff. Only when I try to start my computer with that RAM, it seems to start but I won't get anything from the monitor. There are no beeps from the computer though, it seems to start normally. But when I have 1 stick of the Crucial memory and the 3 Trident sticks in, it starts just fine.

On to my most urgent problem. When I install the RAM, all of the memory detects. At some point (I don't know when) it will drop down to detecting 3 gigs instead of 7. If I move around the Crucial memory, it will all detect again for a while, then go back to 7 gigs. As I am an avid gamer, 3 ... Read more

Answer:Multiple RAM issues, detects then doesn't detect, Blue screen death errors, soft lock

Is there something I could improve in my post to increase the number of helpful responses?
 

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Installed a new CPU and Motherboard onto an existing Windows 7 machine. Windows loads up but the keyboard and mouse do not work. The keyboard lights up but doesn't respond, while the mouse has no power at all. The keyboard functions fine in the BIOS.

I plan to freshly reinstall Windows 7 once I can backup my data but is this normal?

Thanks
 

Answer:Is This Normal? - Keyboard & Mouse Not Working

once in windows try unplugging both and plugging them back in one at a time?
 

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keyboard and mouse lock up after the pc boots. But you can enter setup using the keyboard.
Itried in safe mode still they are locked up. this is driving me nuts. what should i do to over come the problem.
The pc is using windows xp service pack 2. Is a dell optiplex 755 intel(R) duo core 1.8 GHz @ with a Ram of 512.
thanks

Answer:keyboard and mouse lock up

Perhaps, check the Bios for Legacy USB device enabling.

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This post may belong in games but i think it is a harware problem

my specs are...
intel p4 3.0ghz
radeon 9800 pro 128mb
80gb seagate baracuda
120gb seagate baracuda
512mb kingston kingmax ram
windows xp pro sp2
I am having trouble with my keyboard and mouse during games because after 5 mins to 15 mins of playing games it locks up and i have to reboot. It does not lock up at all untill you open a game but the thing i have discovered recently is if i press the off button and let it go logging off, saving your settings, shutting down, when it gets to shutting down it beeps and the mouse is able to move again.

i have all the latest drivers and i also have a hijack this log if it helps

please help,
i have been trying to fix this myself for 3 months and i still have gotten nowhere
 

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When playing a game in Windows 98 (Half-Life), my mouse and keyboard locks up. The game continues running normally but i can't move, type or exit. I have to turn off my PC.

I have tried unplugging and replugging mouse and keyboard, which did not work.

Any ideas? Can i fix it?
 

Answer:Mouse and keyboard lock-ups

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Relevance 66.01%

PLEASE HELP ME!!!

My mouse and keyboard lock up like every 20 seconds. and sometimes they lock up completly and don't come back.
in between being locked up they run smoothly no jerky movment or anything. And when it locks up completly the stuff on the screen keeps going on as normal. eg. game keeps moving, movie keeps playing.

When they lock up temporarily everything I did with the mouse in the mean time happens right after I regain control.

The problem is not overheating.
I updated my mouse drivers so that is not problem.
I ran system monitor and the computer spiked to about 60% usage every time it happens.

I don't know is this is relivent but I tried to run scan disk and it restarted every time that happened.

I checked for viruses using McAfee and it found nothing
 

Answer:Mouse and keyboard lock up????

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My computer has developed a lock-up problem (Keyboard and Mouse Freezes)
It can happen randomly but it will also happen when I go into the "selection" process in Photoshop and I have tried to download the SP2 windows update and it locks up every time.I have changed from windows XP home to Pro,
put in all new memory,purged and reinstalled all programs. For a while it seemed OK, but gradually it started to do it again and is becoming more frequent. What causes lock-ups and what is likely doing it to me.

Flaray10
 

Answer:Keyboard/Mouse lock-up

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I have an Acer Aspire 3000. Here for specs:
http://reviews.cnet.com/laptops/acer-aspire-3000/4505-3121_7-31532504.html

One day whenever the thing would boot up it would get to the main windows screen then
the keyboard and mouse would just get extremely sluggish. (To the point where
one mouse move took minutes). Then everything would lock up. I booted with
Knoppix live cd to pull out some files that I needed and then I used the system recovery disk that came with the computer to nuke and restart.
It only reformated the C drive (I had the HD partitioned into c and d) and then when
the setup windows screens came up it everything locked up again. The only thing
I can think of is that what ever is causing the problem (virus? malware?) is on
the D portion of the drive. When I boot with Knoppix the keyboard and mouse work fine.

What are my options here? Can I use the knoppix to reformat d in FAT32 or NTFS then go redo the system restore? (I'm not too familiar with linux. This live cd was suggested to me as a way to go in and rescue data).
 

Answer:keyboard and mouse lock up on xp

Believe it or not, video drivers can cause mouse issues. Do you have the latest drivers for your video. You can also test to see if it's a video issue lowering hardware acceleration on the video card
This may take a while. Right click on desktop>properties>settings>advanced>troubleshoot tab at top. Now lower the slider one notch and click ok until out of the windows. You may have to reboot. Test and see if it helps, if it does then it's probably a driver issue.
 

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Works in safemode. Doesn't even turn on or have a light in normal mode. Also unplugging and plugging the mouse/keyboard into any other usb port makes an usb device failed error sound instead of successfully plugged in sound.
Works flawlessly no problem in safemode? What gives??

Answer:Please help keyboard and mouse not working in normal mode!

Go to device Mgr and see if there are any yellow exclamation marks.

If so, right click and update drivers.

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Hey guys, i was wondering if you know of a freeware program that could lock a keyboard and mouse, without displaying a screensaver. i still want to be able to see whats on the screen, but i do not want un authorized access to be able to use the mouse and keybaord
 

Answer:lock keyboard and mouse w/o screensaver

I would find a program like this very useful to show off my desktop at lan parties when I walk away from my pc for some reason.
 

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Hey all!  New user, first post.  Please forgive me if there's a post about this before.  I did a search, and didn't turn up anything quite like mine.
 
Ok, so let's start with the system specs:
Self-built machine with
Z77 chipset mobo
Intel i7-2600k processor
Nvidia GTX 670 gpu
16 gb Corsair RAM
power supply exceeds the needs of the system
 
The symptoms:
While gaming, my keyboard and mouse will sometimes freeze temporarily or permanently.  This usually happens when I'm playing League of Legends, however, it has started doing it with other games.  If it's a temporary freeze, I'll notice a distinct framerate drop after it unfreezes, and it will recover.  If it's permanent, the keyboard and mouse will lock up, the lights on both will blink on and off, and I'll have to restart my computer to recover control.
 
Solutions I have tried:
Driver updates for anything and everything, from USB to GPU drivers
Anti-virus scans with free AVG
check power loads on rails to ensure proper power supply
 
About myself:
I built this machine myself.  I cannot say that I am the most computer proficient person out there, but I consider myself to be much more competent than many.  As such, I may have not checked something properly.
 
If anyone has any ideas, then I'd greatly appreciate hearing them.  Cheers!

Answer:Keyboard and Mouse lock up gaming

Welcome,
Have you run any other scans - like Malware bytes Antimalware or Super AntiSpyWare?
Keyboard and mouse wired or wireless? If wireless are batteries fresh?
Thanks

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Relevance 65.19%

One of my computers:
Hp Pavilion a1210n

My keyboard and mouse randomly lock up, the intervals are as little as 2 minutes to 10 minutes or so. I have Recently ran a virus removal and removed some spy cookies with a current norton av. I also tried a bootcfg /rebuild and to no avail... The weird thing is the computer still operates after the keyboard and mouse stop working (e.g. it does auto updates, and norton scans, the input just doesnt work). I have recently tried a different keyboard and mouse, but the same problem still occurs, memtest passed. I have tried safe mode as well, and it still has the same issue, and creating a new user didnt do anything either, same issue presented itself. Any help would be greatly appreciated.
This is my BelArc Advisor readout... My first post not sure if all that is needed... Thanks for all/any efforts to assist me.
Operating System System Model
Windows XP Media Center Edition Service Pack 2 (build 2600) HP Pavilion 061 ED895AA-ABA a1210n 0nx1114RE101AMBEM00
System Serial Number: CNH5350F2T NA580
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.20 gigahertz AMD Athlon 64
128 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: ASUSTek Computer INC. Amberine M 1.03
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 3.07 07/29/2005
Drives Memory Modules c,d
200.04 Gigabytes Usable Hard Drive Capacity
155.53 Gigabytes Hard Drive Free Space

HP DVD Writer 740b [CD-ROM drive]... Read more

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Happens at timely intervals.I can't add more details immediately as I don't want my keyboard to lock up as I type (which, funnily enough, happened last time as my cursor motioned towards the "Submit" button).

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Relevance 65.19%

When playing a game in Windows 98 (Half-Life), my mouse and keyboard lock up. The game continues running normally but i can't move, type or exit. I have to turn off my PC.

I have tried unplugging and replugging mouse and keyboard, which did not work.

Any ideas? Drivers/software? Or is it hardware? Can i fix it?
 

Answer:Mouse and Keyboard lock-up in game

by the way:

Windows 98
PII 350MHz
64meg RAM
Moster 3D II + Matrox Millenium II (2d card)
6gig and 2gig HD
 

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I've been running into problems as of late and i'm not quite sure what is wrong. I use a microsoft optical mouse and for some reason it stops working after a little bit of time. No power to the unit at all, red light doesnt come on. Less than a minute after it locks up on me my keyboard locks as well. When I reboot everything is fine for a bit then it happens again. I tried the mouse in the ps/2 port and usb port and same thing happens. I was thinking it might have been the psu that was replaced early last month but I have no clue heh. A normal ball mouse works fine in the system no lock ups as of yet.

Any help is appreciated.
 

Answer:Can a failing mouse lock up your keyboard?

That may be possible I’m using a Microsoft optical mouse on one of my systems it works fine, my dad gave it to me it did the same thing on his computer that it's doing on yours the only difference may be that he loaded the software that came with it, I didn't.
 

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Windows XP has decided it doesn't like my Belkin F8E815 wireless PS/2 keyboard/mouse combo.

I see the problem when I switch off my PC and then switch on again. (Restarts don't seem to bother it.)

At the login screen, my mouse works fine... until I touch my keyboard. Then both lock up--meaning all key strokes and mouse movement/clicks are ignored. Windows itself hasn't frozen; I can shut down with a single press of the power switch.

I have tried a few things and discovered the following:
I can "fix" the problem by rebooting, going into the BIOS setup and pressing F10 to save and exit. Oddly, I don't have to make any changes to the BIOS--just save and exit! Pressing escape to exit without saving doesn't work. Of course, this fix works only until my next reboot.
I can put in my Ubuntu DVD and run off the disc without any problems at all. (Hence this being posted to the Windows XP forum.)
I tried out my kids' USB keyboard/mouse combo. They work fine with my PC.
I borrowed a wired PS/2 keyboard and wired PS/2 mouse from work. They also work fine with my PC...
...In fact, I can even use the wired PS/2 keyboard from work with my troublesome Belkin mouse without any trouble...
... but... when I swap (meaning I use the Belkin keyboard with mouse from work) I see a similar problem. (Only the keyboard locks up, not the mouse.)
I will be very grateful and impressed if you guys can solve this one for me.
 

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I thought being specific in my thread title would get specific help.

So I just rebuild my computer, all new parts. My computer runs great, way faster then my old rig. A few days in my mouse and keyboard lock up at random, I'm never doing anything specific, and its not something that happens everyday. Sometimes I can go days without it happening. The part that confuses me is that nothing else is every effect. I've had it happen when I'm watching a movie and the movie continues completley unaffected, the system clock keeps going. I've had it happen while listening to music and my music continues on forever etc. you get the point.
The only way I can fix it is by resetting my computer from the front panel. My mouse is am A4 Tech optical mouse (Model: Swop- 3) I've had it for 6 or 7 years now without a single problem across mutiple rigs and multiple iteration of windows 7; My keyboard is an old BenQ keyboard (Model: x700) I've only had it about a year, but it used to belong to my buddy for a few years before that.
I've scoured the internet but nobody has had a mouse and keyboard lock up that didn't affect other parts of the computer. I have a crazy tech guy (Used to run a Geek Squad) and he's a little stumped too.

Answer:The weirdest mouse and keyboard lock-up I've ever encountered.

Hello and welcome Hades mate for the grief irt is causing for everyday stuff keyboards and mice are cheap just get new ones mate.

3 more replies
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I purchased the following and installed for a friend. emachines et1835-01 win7 desktop.. 3gb,300gb,32bit. am using with her 2yr gateway monitor. She's only been using this new system for about 4 weeks. The only additional software installed was aol9-using dialup. A few days ago she called me saying her mouse OR her keyboard would just lock up,turning off/on pc was only way to get back. Thought it was something regarding hibernation or sleep, but today I had her turn off pc, then back on. When on the phone with her. after turning back on, everything was fine. after she hit caps lock on keyboard, mouse and keyboard froze (yellow light on monitor).I waited until system slept (15 min.) just to see if could wake up-nothing. keyboard and mouse still frozen (yellow light on monitor). Other times, from what I could determine from talking to her, it's always the keyboard starting the problem. hitting random keys locks up keyboard, which locks up mouse. she stated she was replying to email (aol) and in the middle of typing, keyboard locked, then mouse locked at same time. I am going there tomorrow, and am going to look at keyboard connection into pc (pins bent,etc), then at the drivers (up to date? ok?). other than that, I have no idea what else to look for--any help would is appreciated! Thanks.
 

Answer:Solved: keyboard and mouse lock up at random

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Hi All,
Please kindly let me know how could i stop the spotlight (drop-down) screen in windows 10 using registry settings.
Means while we lock the computer or while we restart the computer then there one screen appears then we press "Space" and then went to up and then we can see the login credential page to login to the windows. I need to disable the same screen using
registry change".

I have tried with the registry
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\
Right-click the Windows folder and click New > Key. Name this new key "Personalization" and then navigate inside it.

but still i am getting the drop-down screen in windows i want to disable the screen it should not appears on the login page.
please let me know how could i disable that screen.
OR
If we can increase the time for the screen then how we can increase the time to display the screen.

Thanks & Regards,
Yogendra 

yogendra kumar

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