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Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Question: Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop\avgnt.exeC:\Program Files\Zone Labs\ZoneAlarm\zlclient.exeC:\WINDOWS\SOUNDMAN.EXEC:\Program Files\Mozilla Firefox\firefox.exeC:\Documents and Settings\Administrator\Desktop\dds.scr============== Pseudo HJT Report ===============uStart Page = about:blankuSearch Page = hxxp:// = hxxp://{searchTerms}&sourceid=ie7& = hxxp:// Bar = hxxp:// Connection Wizard,ShellNext = iexploreuInternet Settings,ProxyOverride = localuSearchAssistant = hxxp://,(Default) = hxxp:// = hxxp:// Octh Class: {000123b4-9b42-4900-b3f7-f4b073efc214} - c:\program files\orbitdownloader\orbitcth.dllBHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dllBHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - d:\progra~1\spybot~1\SDHelper.dllBHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dllBHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dllTB: Grab Pro: {c55bbcd6-41ad-48ad-9953-3609c48eacc7} - c:\program files\orbitdownloader\GrabPro.dllTB: {DB87BFA2-A2E3-451E-8E5A-C89982D87CBF} - No FilemRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /minmRun: [ZoneAlarm Client] "c:\program files\zone labs\zonealarm\zlclient.exe"mRun: [SoundMan] SOUNDMAN.EXEmPolicies-explorer: NoChangeAnimation = 0 (0x0)mPolicies-explorer: NoStrCmpLogical = 0 (0x0)mPolicies-system: RunStartupScriptSync = 1 (0x1)IE: &Download by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/201IE: &Grab video by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/204IE: Do&wnload selected by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/203IE: Down&load all by Orbit - c:\program files\orbitdownloader\orbitmxt.dll/202IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000IE: {85e1f530-48f4-11d9-9629-08ff2ffc9f67}IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exeIE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exeIE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - d:\progra~1\spybot~1\SDHelper.dllDPF: Microsoft XML Parser for JavaDPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp:// {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp:// {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp:// {490B3845-C601-4B1B-88E2-6B5DB6DB5763} =, ic32pp - {BBCA9F81-8F4F-11D2-90FF-0080C83D3571} - c:\windows\wc98pp.dllHandler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\Skype4COM.dllNotify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dllNotify: igfxcui - igfxsrvc.dllSSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dllSEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL================= FIREFOX ===================FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\lwf6nast.default\FF - prefs.js: - hxxp:// - prefs.js: - Orbit Search (Powered By Google)FF - prefs.js: browser.startup.homepage - about:blankFF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nppl3260.dllFF - plugin: c:\program files\k-lite codec pack\real\browser\plugins\nprpjplug.dllFF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dllFF - plugin: d:\program files\real\realplayer\netscape6\nppl3260.dllFF - plugin: d:\program files\real\realplayer\netscape6\nprjplug.dllFF - plugin: d:\program files\real\realplayer\netscape6\nprpjplug.dllFF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}---- FIREFOX POLICIES ----FF - user.js: network.proxy.type - 0FF - user.js: network.proxy.http - user_pref(network.proxy.http_port,);FF - user.js: network.proxy.no_proxies_on - FF - user.js: network.http.max-persistent-connections-per-server - 4FF - user.js: content.max.tokenizing.time - 200000FF - user.js: content.notify.interval - 100000FF - user.js: content.switch.threshold - 650000FF - user.js: nglayout.initialpaint.delay - 300============= SERVICES / DRIVERS ===============R0 pxark;pxark;c:\windows\system32\drivers\pxark.sys [2009-1-28 26808]R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2009-5-2 11608]R1 KLIF;KLIF;c:\windows\system32\drivers\klif.sys [2008-10-6 127768]R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2008-12-4 8944]R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-12-4 55024]R1 vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2008-10-6 394952]R2 vsmon;TrueVector Internet Monitor;c:\windows\system32\zonelabs\vsmon.exe -service --> c:\windows\system32\zonelabs\vsmon.exe -service [?]S0 d344bus;d344bus;c:\windows\system32\drivers\d344bus.sys [2007-4-7 137216]S0 d344prt;d344prt;c:\windows\system32\drivers\d344prt.sys [2007-4-7 5248]S1 anf0100.sys;anf0100.sys;\??\c:\windows\system32\drivers\anf0100.sys --> c:\windows\system32\drivers\anf0100.sys [?]S2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2009-5-2 108289]S2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2009-5-2 185089]S2 AutoExNT;AutoExNT;c:\windows\system32\Autoexnt.exe [2009-1-10 5904]S2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2009-5-2 55656]S2 CSIScanner;CSIScanner; [x]S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\15.tmp --> c:\windows\system32\15.tmp [?]S3 NPF;WinPcap Packet Driver (NPF);c:\windows\system32\drivers\npf.sys --> c:\windows\system32\drivers\NPF.sys [?]S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-12-4 7408]============== File Associations ===============VBSFile=%WINDIR%\System32\CScript.exe //nologo "%1" %*=============== Created Last 30 ================2009-09-28 12:32 <DIR> --d----- c:\program files\Realtek AC972009-09-28 12:30 <DIR> --d----- C:\Intel2009-09-26 12:23 <DIR> --d----- c:\docume~1\admini~1\applic~1\JonDo2009-09-26 12:21 <DIR> --d----- c:\program files\JAP2009-09-24 16:09 <DIR> --d----- c:\docume~1\admini~1\applic~1\IObit2009-09-24 16:09 <DIR> --d----- c:\program files\IObit2009-09-22 14:34 153,088 -c------ c:\windows\system32\dllcache\triedit.dll2009-09-22 14:31 <DIR> --d----- c:\windows\LastGood.Tmp2009-09-22 14:13 <DIR> --d----- c:\program files\Windows Updates Downloader2009-09-18 14:53 <DIR> --d-h--- c:\program files\WindowsUpdate2009-09-18 14:24 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys2009-09-18 14:24 19,160 a------- c:\windows\system32\drivers\mbam.sys2009-09-18 14:24 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware2009-08-29 17:31 <DIR> --d----- c:\docume~1\admini~1\applic~1\Office Genuine Advantage==================== Find3M ====================2009-09-28 16:45 8,952,864 a--sh--- c:\windows\system32\drivers\fidbox.dat2009-09-28 12:34 4,212 ----h--- c:\windows\system32\zllictbl.dat2009-09-28 12:33 120,212 a--sh--- c:\windows\system32\drivers\fidbox.idx2009-08-08 14:52 0 a---h--- c:\windows\system32\drivers\Msft_User_WpdMtpDr_01_00_00.Wdf2009-08-08 11:34 55,656 a------- c:\windows\system32\drivers\avgntflt.sys2009-08-05 14:31 204,800 a------- c:\windows\system32\mswebdvd.dll2009-08-03 15:07 403,816 a------- c:\windows\system32\OGACheckControl.dll2009-08-03 15:07 322,928 a------- c:\windows\system32\OGAAddin.dll2009-08-03 15:07 230,768 a------- c:\windows\system32\OGAEXEC.exe2009-08-01 15:51 0 a---h--- c:\windows\system32\drivers\Msft_User_PCCSWpdDriver_01_07_00.Wdf2009-08-01 15:51 0 a---h--- c:\windows\system32\drivers\MsftWdf_user_01_07_00.Wdf2009-07-18 15:55 1,496,576 ----h--- c:\windows\system32\wodfamop.dll2009-07-18 00:31 58,880 a------- c:\windows\system32\atl.dll2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll2009-07-03 22:39 915,456 a------- c:\windows\system32\wininet.dll2009-03-20 16:14 81,920 a------- c:\docume~1\admini~1\applic~1\ezpinst.exe2009-03-20 16:14 47,360 a------- c:\docume~1\admini~1\applic~1\pcouffin.sys2008-01-04 15:36 32 a------- c:\docume~1\alluse~1\applic~1\ezsid.dat2007-10-29 15:04 8 ---shr-- c:\windows\system32\32421998C5.dll2007-10-24 17:55 80 ---shr-- c:\windows\system32\94FD32D8C0.dll2008-08-29 11:50 16,384 a--sh--- c:\windows\system32\config\systemprofile\cookies\index.dat2008-08-29 11:50 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\index.dat2008-08-29 11:50 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082920080830\index.dat2008-08-29 11:50 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\temporary internet files\content.ie5\index.dat============= FINISH: 16:46:59.23 ===============EDIT: Deleted wrong duplicate post and lost attachments

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Preferred Solution: Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting the results.Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

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my laptop is only 5 months old and has started crashing after around 1 hr, interestingly it almost mirrors my last laptop which also got the blue screen crash but i never got it looked at, it stared off crashing after 1 hr or so but gradually crashed in less time to the point it crashes as soon as normal starts but is fine in safe mode.
my new laptop i'm not sure if its an email link i've clicked on thats given me a virus or a hardware error these are the details.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057
Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000005
BCP4: FFFFFA8008545160
OS Version: 617601
Service Pack: 1_0
Product: 768_1
any suggestions greatly appreciated.

Answer:BLUE SCREEN ERROR crashes in normal mode okay in safe mode

If it is OK in Safe Mode and blue screens in normal mode it is usually a faulty driver error. Have you installed any new hardware lately that is permanently connected? Maybe a web-cam, printer etc. or have you updated any of the driver software such as graphics, WiFi, blue-tooth or allowed some new Windows update to automatically update your system drivers?
Can you roll back via System Restore to a point where the blue screen stops occurring?
If it is only 5 months old it is still under guarantee and you might want to take it back to where you bought it from.

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Windows just downloaded an update to my ASUS x83V laptop and now I can't get it to boot up. I've tried booting in normal mode, last successful mode, safe mode, safe mode with command prompt and nothing works.

If trying to boot in safe mode it gets stuck on crcdisk.sys. When trying to boot in any mode it eventually hits the blue screen with a STOP error of 0x0000001E. I have also gotten 0x0000007E and 0x00000024.

I am positive it's the latest Windows Update that caused this because my computer at work, which also runs on Vista and is also an ASUS, had an update yesterday. When I came into work this morning and tried to start up it was unable to and did a start up repair. That didn't work but it gave me a system restore option which did work.

Unfortunately my ASUS laptop does not prompt me to do a repair nor a system restore. The recovery disk I have that came with the laptop only allows me to do a restore which erases everything on my HD.

I'm only somewhat computer savvy; better at working with them than fixing them so please try to put things in layman's terms. Thank you!

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Good Evening,
I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.
The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;

stopping startup itemsuninstalling hardware driversremoving recent softwarerunning troubleshooters at bootsfc scandiagnostic/selective startups with minimal services running
Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?
Bit of a dead end really, any help would be much appreciated
Kind regards

Answer:Can't boot into Normal/Safe Mode with Networking, only safe mode...

Hi Trevor and welcome to Tenforums. There are several ways to approach your problem. When I was reading your post, my initial impression was the same as yours, the Network driver was causing your issue. To be safe, go to Control Panel\Programs\Programs and Features uninstall a program and sort the drivers by date installed. See which drivers were installed at the time you began having the problem. If you find any, I think it would be safe to assume the problem would be one of them. If you have another computer, go to the HP website for your model computer and download those drivers to a USB Flash Drive. Do one at a time and install the drivers you just downloaded and reboot until you find the offending driver. I would do this one at a time so you will know which driver it is in case Windows Update decides to install it again. See if that will work for you.

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Hi guys,
it is my first time to join to this forum. I really need the solution of my laptop Problem. I Have my
Gateway EC38 and it has been
freezing while I am using in normal mode.
But in Safe Mode works well. I tried uninstall my video card driver and also my sound card but nothing works. I also do
sfc/scannow in safe mode/safe mode with command prompt, but yet it says I have corrupted file but he doesnt show any file. I check in log file but I dont understand much.
Im always maintaining my laptop hardware status specially ventilation and change every year the cpu thermal gel.
Please help me find solutions to this kind of problem.
My Laptop Details:
Windows 7 64bit
x64 Base processor
factory OS windows Vista
Processor: Intel Centrino 2

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After upgrading to SP2 about a month ago so I could take finals on my computer at school, i noticed that my computer wouldn't boot up in safe mode (i just get a blank dark screen and i can hear the computer doing something but giving it a reasonable amount of time it doesn't progress from that screen). It didn't concern me because normal mode was working and i was able to take my tests. But now I want to get to the bottom of this. I delayed getting sp2 because i had a feeling it would mess up my computer. (i've had other problems too with visual skins but i was able to resolve those).If it matters, i ran a scan of my system with spyware doctor and it said i had a trojan.dialer and needed to boot in safemode to get rid of it. When I tried, it wouldn't load. Oh, btw, any way to get rid of that trojan.dialer without using safemode?

Answer:Windows Xp Home, After Sp2, Safe Mode Doesn't Work, Normal Mode's Fine?

Try running Ewido online scan and post the results overhere.

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Hello.I have reached the conclusion that I need to format my laptop: acer travelmate 2414wlmi.and reinstall windows xp, however I am not sure if this is possible as the os does not load in either normal mode or safe mode.I picked up a virus a few days ago that redirected me repeatedly to *Blocked Russian URL*, a problem I've seen that others have had. But now that I have access to an external hard drive to save my work, windows does not get past the welcome screen in normal mode, and is only usable for about a second in safe mode. Is there anything I can do to save my work?Any help would be great. ThanksEd

Answer:Windows does not load in safe mode or normal mode. Need to save work and format.

Depending on the type of hard drive you have you can use one of these adapters to connect to a friends computer and get your data off.  If you do make sure your friend runs a scan on your drive before removing any data.Good luck!Alan <><  [attachment deleted by admin]

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Hello, the computer I am concerned with is running Windows 7 with IE8, Microsoft Security Essentials and Malwarebytes Anti-Malware. I am currently in Safe Mode with Networking without issue.

The owner of the computer says that something happened earlier today while he was online that sounds like some false antivirus popup, but he's unsure. Here are the symptoms in normal mode. Every application, from moving through them to opening and closing them, runs exceptionally slow - one to three minutes to open, at least a minute to open internet pages. I noticed that, when in IE, as the pages are loading the IE page disappears and reappears. I am not very familiar with Windows 7 so I don't know if it is related. The computer seems to be getting slower as the day goes on. CPU usage is very high.

So far, I have disabled many startup items that were unnecessary. I ran CCleaner and cleaned up. MBAM was run in both normal and safe mode, full scans, and found nothing. This is also posted in Viruses and Malware, but I'm unsure where it should live.

If you can help, thanks!! I have to work on the Win7 computer from LogMeIn, and may have to get around in safe mode there.

Answer:Win7 runs extremely slow in normal mode, but nicely in safe mode

I suggest you wait for a response from the malware specialists before looking elsewhere.

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laptop has been randomly freezing. cursor disappears no keyboard function. only thing to do is manual shutdown.

Now getting a BSOD error 50.

any help?

Answer:BSOD BCCode 50. freezes in normal mode, works fine in safe mode

BugCheck 50, {fffff80040f9e3b0, 1, fffff80000b9a1aa, 5}

*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe

Could not read faulting driver name
Probably caused by : ntoskrnl.exe ( nt_fffff80000b95000+51aa )

Followup: MachineOwner
Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.


If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode. Disable DV there. Now boot normally again, and try following the instruction of enabling DV again.
If you cannot boot in Safe mode too, do a System Restore to a point you made ... Read more

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I got win 7 home premium 64 bit on an i3 laptop. My system worked fine until today morning.

The problem is this;
When I boot the system in normal mode, I get to the part where I need to enter my password to login. Once i do that, all I get is a black screen with the mouse pointer that moves about normally. I've waited for the normal desktop environment to appear (ie icons and taskbar) but this doesn't happen (btw, my desktop background color is always black).
The system boots perfectly in safe mode.

Yesterday was the first time in over a year I used utorrent. I used to get the BSOD when I used to use it. I couldn't rectify the problem and hence had stopped using it. It worked fine yesterday though.

Any idea whats happening and how I could fix the problem?

Answer:Windows doesn't login properly in normal mode but fine in safe mode

I've tried running SFC /SCANNOW a couple of times but I keep getting a message that there may be corrupted files. I also created the sfcdetails.txt file.
Going to try the system restore option now

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About two months ago my HP Pavilion 6654y Win7, 8GB, etc.,
started running extremely slowly in Normal Mode. It takes several minutes to respond to mouse clicks, etc.
Basically, it just hangs. But it runs "ok" for a minute or two while still rebooting.

In Safe mode it runs just fine.
I've tried everything I can think of to narrow down the problem, to no avail,
including numerous scans such as AVG, Malwarebytes, Trend Micro Housecall.
Installed UnHackMe to check for rootkits. Even got Reimage and ran it several times.

I've used CCleaner to clean things up, and also to clear out Startup programs
and disable most scheduled tasks, as follows,
(though it is confusing to me since I still see some of the process when started up in Normal Mode):

Yes HKLM:Run StartCCC Advanced Micro Devices, Inc. "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
Yes HKLM:Run KillProcess Orange Lamp Software Solutions "C:\Program Files (x86)\KillProcess\KillProcess.exe"
Yes HKCU:Run HydraVisionDesktopManager AMD "C:\Program Files (x86)\ATI Technologies\HydraVision\HydraDM.exe"
No Startup User Stickies.lnk Zhorn Software C:\PROGRA~2\Stickies\stickies.exe
No Startup User 3.3.lnk C:\PROGRA~2\OPENOF~1.ORG\program\QUICKS~1.EXE
No Startup User 1-Click Answers.lnk Answers Corporation C:\PROGRA~2\1-CLI... Read more

Answer:Win7 fine in Safe Mode, extremely slow responses in Normal Mode.

Please run Minitoolbox and include the List Installed Programs. Check HP desktop if it comes with a diagnostic test within windows or BIOS utility for memory sticks and hard drive and try running the complete test. Please post back if there are no such features as they would be provided. Try also doing some house cleaning for some dust and bunnies to make sure thermal events is not contributing to the problem.

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Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 2549 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 112971 MB, Free - 52348 MB;
Motherboard: TOSHIBA, IAKAA
Antivirus: AVG AntiVirus Free Edition 2015, Updated and Enabled

I can no longer see my external monitor. I have hooked it up because my laptop monitor no longer has a functioning backlite/

In the past when this happens I used system restore, but now when I try that it says there is no restore point.


Answer:Solved: External monitor black in normal mode but visible in safe mode

The external monitor toggle was somehow unset. fn f5 fixed it.

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Hello, I'm hoping someone would be able to help me resolve this so that I can avoid having to reinstall Windows. Here's the situation: my laptop suddenly cannot boot up anymore; it usually hangs when the "Please wait..." dialog shows up with the text "Windows is starting up...", but sometimes it goes as far as the login prompt, then hangs after I enter my credentials and press Enter. When it hangs I cannot even move my mouse cursor. I can only think of two things I did out of the ordinary that created this mess:
I installed the driver for the Turtle Beach AudioAdvantage Micro USB stick audio card before my PC started hanging. However, after I installed the driver I was forced to reboot, and my computer rebooted just fine.
I closed my laptop's lid to put it in sleep mode while MyDefrag (formerly JkDefrag) was running. I have done this in the past without any issues, but this time when I exited sleep mode my computer was hanging, so I forced a reboot. This trouble started after I rebooted.

I am able to boot up in Safe Mode, but not Safe Mode with Networking, which leads me to think that maybe some network related drivers got corrupted. Some more info on my setup:
I have Windows XP Pro SP3 installed (v5.1.2600)
I have Avira AntiVir and Comodo Firewall installed
I am not using Hibernation
Audio: SigmaTel STAC9751
Graphics: Intel 945 GMS
Chipset: Mobile Intel 945 GMS Express
Netcard: Realtek RTL8101L
Wifi: Intel PRO/wireless 3945

Update 1: ... Read more

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So my laptop only starts up in safe mode and when I try to access it through normal startup, a blue screen appears for a short amount of time and then attempts to startup again going on and on in a never ending cycle.

However, I got it running on safe mode and ran Malwaebytes Anti-Malware on safe mode (with networking). However, it didn't pick up anything wrong. What can I do to fix this???

Answer:Vista only starts in Safe Mode and blue screen appears in normal mode

Hi There ghostOnthestage!For a rather lengthy but very informative article on stop errors and what may possibly cause them go here: Perhaps this will help a bit until someone more knowledgeable on this subject can come along. Good luck!

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I need some help please as I do not know where to start.

I installed a Windows Update a few days ago and then got a BSOD the next time I turned my PC on. So I did a system recovery and this seemed to work.

Now, it's happened again without me doing a Windows Update and I cannot get into safe mode.

I am really sorry but I cannot even follow the BSOD instructions to run a diagnostic tool because I literally cannot get into anything to run the diagnostics.

Can anyone offer me advice?

Answer:Windows Normal Mode Crashes to BSOD and Safe Mode doesn't load

We can offer the best assistance if you would upload the following information

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Please help!  Over the past week or two my computer has been running slower and slower.  Then lost the ability to download anything unless in safe mode.  Now when opening computer in normal mode get nothing but black screen.  Think I got something when my antivirus software lapsed and I wasn't protected for a bit?
Running Windows 7 64
Tried running Malewarebytes, Avast, SuperAntiSpyware, Microsoft Defender, sf scan, CCleaner and nothing has helped.  Everything comes back fine. 
I'm not very computer savy but from what I have been reading you all can help!  Much appreciated and many thanks for any assistance. 

Answer:I'm lost. Only open in safe mode. Normal mode give black screen.

Hello ,what is the sf scanBoot to safe mode with Networking and try running these......MiniToolBoxPlease download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.TDSSKillerDownload TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.AdwCleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double clic... Read more

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I am looking for help 
My windows 7 start in normal mode is very slow.  System is in a loop or is hanging waiting for the hard disk to be free.  The hard disk indicator light is on  all the time ... 
When I start the system in safe mode with networking, the system is fine and nothing is holding the hard disk anymore.
I ran minitoolbox and got the following error indications 
MiniToolBox by Farbar  Version: 20-06-2014
Ran by Toshiba (administrator) on 21-06-2014 at 22:59:54
Running from "C:\Users\Toshiba\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
========================= Devices: ================================
Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.
Name: Microsoft Teredo Tunneling Adapter
Description: Microsoft Teredo Tunneling Adapt... Read more

Answer:Windows 7 very slow in normal mode, runs fine in safe mode with networking

Could have crap ton of stuff starting up with windows.
perhaps corupt driver or installed the wrong driver.

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Hi, All of a sudden a day before, my computer froze and when restarted it started exhibiting horrendous symptoms-1. windows logo appear,then2. blank screen and no cursor login etc nothing display just sits thereAfter that, I tried to do startup repair but failed.Coming over to Safe Mode it is working fine.I also tried bunch of repairs from there still nothingused the clean boot from msconfig to see if any software causing issue or conflicts and did a system restore, still nothing.checked device manager and there is no exclamation point either that may depict hardware failure.My recent activity-installed "Advanced System care 9" 2 days back but have now removed using safe mode.1 more point it has been a month since my primary HDD is showing SMART error.but if safe mode is working can't we get normal mode backup and running.Please help me out of this conundrum, Any help would be sincerely appreciated.possible options I have in my mind-1.get new HDD and reinstall os2.format existing HDD and install fresh copy but doubt if this issue might returnreadily looking out for other options and would prefer rectifying old one first so that I can avoid a long tedious process of reinstalling everything from scratch.Sincere thanks to any responses.

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OS : WIndows XP SP3
My computer (actually on loan from my mother in law!) is taking ages to start and when it does, it is very slow to respond and even freezes. Eventually an Avast alert pops up and tells me it detected a rootkit called "Catchme". I didn't try to delete it, I don't know if I should have or even if Avast was right.
The PC was already slow when I first got it. I ran Malwarebytes before and it found a trojan.agent that was apparently deleted. I also ran JRT that found bad things too (tell me if you need the log).
When I run in Safe mode, the PC seems OK, more responsive.
Anyone to help me?
Thank you.

Answer:PC slow in normal mode, OK in safe mode, Catchme rootkit detected by Avast?

I turned PC on this morning, it was still very slow to start, but the Avast message about the rootkit didn't come up this time! PC was still slow to respond though.
I decided to run AdwCleaner (saved on to USB key from my laptop and copied then on to the PC) just to see and it found 9 "bad" registry keys. I cleaned them and restarted the PC as prompted. PC seems a bit faster to repond now. I also ran Malwarebytes (quick scan) which didn't find anything.
Still think something is not right, can somebody help me check for rootkit or anything else please? Thank you

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I am running using Dell Inspiron with windows vista. A couple days ago, I got on the computer and then it froze, at fist the program I was using froze, and then I got a circle next to the arrow, but could still move the arrow, then the arrow stops moving. CTL ALT DEL does not work, so i must do a hard reboot, try to boot in safe mode and all the files come up but then it goes no where and the computer either restarts or I reboot it.

I have run all types of tests and nothing comes up. Today I got the blue screen of death twice, but after reboot, it goes away. I do not have a Boot Disk and have tried all the tests in the F8 command. Currently I am running an expanded memory test, but figured I would get this out there before I go insane.

Any ideas would be MUCH appreciated.

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First i will describe the problem.My computer suddenly told me that it was infected with spyware, now i recognized it as a fake indicator because it kept trying to force me to download a certain "anti virus software" so i put 2 and 2 together and figure i had a virus. so I immediately used Avast! (my anti virus program) to run a full thorough scan of my system. It came up with multiple threats (it told me my startup/memory was infected and it was unsafe to continue using my computer) it recommended restarting and running scan on boot to delete threats. So i restart and i get a blue screen. Then the computer tries to restart and it just loops back into the blue screen every time.This is what i think the problem is. Something (virus/spyware/malware) is trying to boot up on startup. My computer is crashing because of this. The only way to delete is  to run a boot scan. but i cannot reboot in normal mode, only in safe mode. Avast requires a reboot to delete the files. (and yes ive tried manually delete the infested file it just reapears) (below is everything ive tried)Now heres what ive tried to do: - I started in smart mode. Ran avast there. it does the same, finds a threat asks me to reboot which brings me back to the blue screen. - I ran msconfig, disabled all startup things in the startup tab and then tried a success, (still got the blue screen)- so then in safemode i installed malwarebytes (recommended by a friend) and ran that, it found 20 thre... Read more

Answer:Computer Wont Start in Normal mode, only Safe Mode. Spyware infection. Help plz!

Use msconfig and enable all items in the startup tab.Please print these instructions as they will be needed later when Internet access is not available. Download SDFix by AndyManchesta and save it to your desktop. using this tool, you must use the Administrator's account or an account with Administrative rightsDouble click SDFix.exe and it will extract the files to %systemdrive%(this is the drive that contains the Windows Directory, typically C:\SDFix).DO NOT use it just yet..Reboot your computer in Safe Mode using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". Open the SDFix folder and double click RunThis.bat to start the script.Type Y to begin the cleanup process.It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.Press any Key and it will restart the PC.When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.Copy and paste the contents of the results file Report.txt in your ... Read more

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There is no malicious software.I have gone through Malwarebytes,TDSSKiller,Kaspersky,etc.Nothing was found.
It doesn't entirely freeze.I can move the cursor which usually is a blue circle.Sometimes more things like highlight icons w/ the cursor or the clock keeps going.
Sometimes when I press ctrl+alt+del and open task manager,the programs that didn't open when I clicked on them will open up.Most times pressing ctrl+alt+del does nothing though.
It works fine in Safe Mode and Safe Mode with Networking.I have disabled all start ups and every service except Microsoft ones and restarted in Normal mode.Still the same problem.
I used checkdisk and it said nothing is wrong.
There are random times where it works fine.No specific time of day.It just happens.Most times it is this way though.

Answer:Laptop only works in safe mode.Hangs w/ blue circle in Normal mode.

Did you disable the startup items and services in Safe Mode, and then restart in normal mode?
Essentially what you are trying to do is a Clean Boot, this has to be performed in normal mode.
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
Step 1
(1)  Click on the Start orb , then type msconfig.exe in the Search programs and files box.  
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
Step 2
(1)  Click on the General tab.   
(2)  Click the Selective startup option. 
(3)  Remove the check mark in the Load startup items  check box. 

Step 3
(1)  Click on the Services tab. 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
(3) ... Read more

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Windows XP will freeze after about 10-15 seconds after starting up. I cannot move the cursor or right-click. I have no other choice but to hold down the power button and shut down. However, it loads OK in Safe Mode. Where do I go from here to fix this?

Answer:Windows XP freezes on startup in normal mode, but loads OK in safe mode. What do I do?

Arrrgh! Now when I go into Safe Mode none of the icons appear, and I can't see the Start menu! It's a totally black screen except for "Microsoft ® Windows XP Build..." and "Safe Mode" in the four corners. Please help!

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I am working on my sister's PC here. Last week she saw a popup that she says looked like a MS update. She clicked on it and has been having problems ever since. The software "FOUND" lots of malware and redirected her to a site to buy their software

The PC is a Dell XPS 400 running XP Media Edition SP 3. When you try to boot the machine in normal mode sometimes it just hangs once it reaches the desktop and other times I get a blue screen that says IRQL_NOT_LESS_OR_EQUAL STOP 0x0000000A (0xe1023C58, 0x00000002, 0x00000000, 0x805E1CA5). I booted it into safe mode and ran AVG (last updated on 12/23/08) AVG found the following which was moved to virus vault. C:\Documents & Settings\Steve\Local Settings\Temporary Internet Files\Content.IE5\RT27SPSR\freescan[2].htm - Virus ounf Fake Aert Object moved to virus vault.

I can't open anything in normal mode. I booted the machine in safe mode with networking I get a webpage not found message when I try to go to Microsoft's update site. I can get to using my PC I downloaded the exe file for Malwarebytes' Anti-Malware copied it onto a thumbdrive then over to her PC. It looked like it installed but when I run it all I get is an hourglass for about 2 minutes then the cusor returns. The program doesn't appear to start. Any advie? Thanks in advance.

Answer:Computer unresponsive in normal mode Having problem scanning in safe mode

Unfortunately i cannot find any command line search results for MBAM.
I can also not find any portable version of MBAM that isn't warez.

Is there nothing that you can do in normal mode?
Keep trying, and if you can get into normal mode and run a quick scan then please give us logs so we can analyze them.

Post back then

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My computer was running slow with the HD churning away, so I ran the anti-ware (Malwarebytes and Trend Micro) and found no infections.

Then I ran defrag, but had only 5% free space, so I deleted and moved files and got to 15%, but defrag runs for 10 minutes and declares itself done, but it looks like only about 20% of the drive is getting defragged and the rest is badly fragmented.

I ran CCleaner, chkdsk /r & /f, and went to run defrag in safe mode only to find trying to boot in safe mode causes the dreaded BSoD! But WinXP SP3 runs fine in normal mode!

Stop: 0X00000007E (0XC0000005, 0X80537009, 0XF7C5E3E0, 0XF7C5E0DC)

No hardware changes in more than a year, the last time I ran in safe mode was a couple of months ago to get rid of a nasty Trojan.

So, why will defrag not finish? Why does safe mode cause the BSoD?

FWIW:clearing up the HD space had reduced the HD churn.

I ran chkdsk /r in the recovery console and System File Checker, with no apparent change.

Results of chkdsk from Event Viewer:

CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
31768537 KB total disk space.
25785876 KB in 98131 files.
35884 KB in 11699 indexes.
0 KB in bad sectors.
364105 KB in use by the system.
65536 KB occupied by the log file.
5582672 KB available on disk.
4096 bytes in each alloc... Read more

Answer:Safe mode causes BSOD; WinXP OK in normal mode; defrag not completing....

Running processes can cause this like Toolbars if you have toolbars I'd say remove them completely as they will conflict with I.E.'s toolbar as with other programs like defrag, ( to remove a program make sure it's not running then click Start/ Control Panel / Add-Remove Programs then restart the pc Always restart the pc after installing , removing , or updateing a program ). Then disconnect from the internet and right click on any icons next to the clock and click exit or end to stop them till your done doing the defrag. Then run cleanup disk and try to defrag. If no joy please post a HiJackThis log so we can see if there's other issues

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whenver i start the system in normal mode it shuts down after a few second (or atleast until the avg antispyware program detects the malware and asks me what i want to do with it then it shuts off and gives me a blue screen of death) but whenver i boot it on safe mode it will never find it so i am not able to get rid of it, is there a solution to this problem

Answer:malware can't be found in safe mode and the system shuts off in normal mode

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.
Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
Make sure you check version numbers and get all updates.
Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
Downloading, Installing, and Running HijackThis​Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​
When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
CounterSpy - only for Windows XP, 2K, & NT users
AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
Bitdefender - from step 6
Panda Scan - from step 6
runkeys.txt - the log from GetRunKey.bat
newfiles.txt - the log from ShowNew.bat

NOTE: You can o... Read more

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I have ran multiple malware removal programs, including hijack this. I have a clean network connection in safe made. Something is blocking the lan network connection in Normal Mode.

Here are a few log files

View attachment mbam-log-2010-09-22 (22-03-03).txt

View attachment hijackthis.log

Answer:Virus Removal (no network connection in normal mode) only in safe mode))

You did not complete all of the below:

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to lo... Read more

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I am using Compaq Pressario P4 PC with ?Windows XP Home edition? Operating System installed on it. The issue that I am facing is as follows:
- One day, audio was not working with PC. My hard disk drive was close to full, so, I thought of uninstalling couple of unnecessary programs. While doing so, I stopped uninstallation in middle by pressing back button, then, uninstallation process hanged. After that I also tried rollback of soundMAX digital audio driver and again I selected back button and this also hanged. Please note that I had inserted the restore CD in upper CD drive to search the audio driver file. Then, I started the computer through hard reset. After that first it went in restore mode, exited that, Windows Logo came and after that there was just a blinking cursor at top left corner and nothing would happen after that.
- Then I called one PC technician for data recovery from my hard drive. He took my hardrive out of the PC and connected it via USB adaptor to my laptop. The hard drive could be detected and we started data copying from hard drive to laptop. However after every 3-4 minutes, hard drive used to hang and then we had to take out the hard drive cable, again reconnect. This we repeated multiple times to recover the important data from my hard drive.
- After that, hard drive was re-inserted in the PC. Since, after restart PC was not booting up (Windows Logo came and after that there was just a blinking cursor at top left corner ... Read more

Answer:PC doesn't boot in normal mode even after OS reinstallation,though,boots in safe mode

Yes, the hard drive may have become faulty and unreliable and therfore will soon fail completely. For confirmation, test it with the drive maker's diagnostic software for DOS.
The links are here: Start > All Programs > Accessories > System Tools

In Safe Mode, no third-party drivers are loaded. In Normal Mode, all those extra drivers being accessed on an already flakey drive is causing it to crash.

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From last 2 days I am facing constant crash in windows 7 normal mode (Lenovo notebook G580). but when I do boot the pc in safe mode with networking, crash never occurs. I am posting this thread in safe mode only from the same laptop. I have dmp file generated using verifier. and the same with provided exe here. I will try to upload both. I think some driver is causing the crash but can't find which one. please help to resolve this as I hope must not be the hard disk issue.

Answer:PC working fine in safe mode but crashes (BSOD) in normal mode

Quote: Originally Posted by amitshahc

I think some driver is causing the crash but can't find which one.

The thread title gives the exact impression. And it was a good step to enable verifier.

Now disable verifier.

Then ....
Update the SplitCam product: SplitCam free webcam software for video streaming and adding cool webcam effects

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus (MSC) and the touchpad driver SynTPEnh.
Apply > OK
Accept then restart.
Then run the laptop normally. Let us see any further BSOD crash dump after doing it.

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Hi All: I've been smashing my head against the wall with this one. I have uninstalled ALL unnecessary applications I could find. Basically all that is left is Windows XP, Drivers and Patches in Add/Remove Programs. I have removed the wireless driver, downloaded a newer one and installed it, still nothing. I have tried it using no Wireless Security on the AP, and also using WPA, and wouldn't work with either in Normal Mode, but worked with both in Safe Mode. I ran a virus and spyware check (before uninstalling Norton), and it came out clean. The weirest thing is, sometimes it does connect and get an IP in Normal Mode, but when I run a ping to my local gateway, half the packets are lost (timeout), and the ones that do reply I see a response time ranging from 2ms to 5000ms with no other traffic. I have no idea what can be causing this. Any help would be greatly appreciated. If all else fails, I will resort to formatting it and installing WinXP from scratch, since I doubt it's hardware.

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idea z560  freezing in normal mode but working in safe mode  with windows 7 OS.plz help

Answer:idea z560 freezing in normal mode but working in safe mode

my laptop freezes several times in these first 2 days!!! I am so disappointed!!!! When it freezes, I can't do anything even Ctrl + alt + del doesnt work too!!! I have just received it for 2 days!!! And it freezes without running anything hard!!!

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I have tried to run IE7 in normal mode and I always get a "The address is not valid" window. I have a good internet connection and Firefox works flawlessly. I do not have connection problems. If I ran IE7 in Safe Mode with Networking, I can bring up webpages with no problems. I thought that upgrading to IE8 would cure the problem but I am still getting the exact same problem. I have tried checking many things and have tried many suggestions that I have found through web searches but nothing works. Please help!

Answer:Internet Explorer will work in Safe Mode with Networking but not in normal mode

what firewall do you have

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I have been having problems opening any files or using Internet when booting up in normal Mode, system is slow and eventually hangs. I have run all of the virus SW, and even some driver repair programs. Have tried recovering to earlier date, still problems. I don't want to do a total recovery and re-apply W7. Any suggestions on how to detect whether I have another driver corrupt, etc. ?

Answer:SYstem hangs when opening apps in Normal Mode, OK in Safe Mode

Boot into Safe Mode. This will write a log file Ntbtlog.txt in the Windows folder. If any drivers failed to load they will be listed there. You can post the file if you like.

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OK ... Not sure what caused this but ....

When I got home, computer was in blue screen. Unplugged and rebooted. Hung at Starting Windows. Unplugged again and rebooted. Selected user and continued on. Hung after desktop image was downloaded and normal desktop was presented. If I moved the cursor to the task bar, got hour glass. Could not get task manager to appear and could not start any program.

Booted in safe mode with networking. Opened firefox in safe mode and it was really funky. Could not get to Showed some porn. Basically, it was highjacked.

Ran hijack this (probably an older version) which I then copied onto flash drive and copied onto my laptop for posting here.

Need help, thought I'm concerned that I won't be able to download any programs you suggest onto the affected computer.

Logfile of HijackThis v1.99.1
Scan saved at 9:42:33 PM, on 12/23/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = h... Read more

Answer:Virus - browser issues in safe mode/hangs in normal mode

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My laptop is slow to boot and will run for 5-10 minutes in normal mode before it freezes and the mouse cursor disappears. At this point it will be completely frozen and I must hold the power button. In safe mode, it seems to run fine without any issues. I have gotten the BSOD twice with this problem, but never long enough for me to actually read what it said. If it makes a difference, my battery is nearly dead and I have to leave the laptop plugged in almost always.

The following symptoms could be entirely in my head...but I figured I would just give all of the information. I think I hear a slight ticking noise on startup and it seems like the fan is working overtime.

The requested .zip file is attached.

Thank you very much for any help. I'm willing to upload any more information you need if you'll tell me how to do it, I'm not overly computer-savvy.


Answer:all good in safe mode, freezing in normal mode w/ occasional BSOD

Welcome to the Seven Forums.

While we await a BSOD expert to take on your thread, maybe you can work thru these steps...
Troubleshoot Application Conflicts by Performing a Clean Startup
...since you mentioned that thing work in the safe mode.

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Hi guys. I have a Sony vaio model number: vpcee23fx. Ever since last week my computer freezes after start up. Like I turn it on, it gets past all the boot up animations and what not and everything works perfect. Then like 5 minutes later it completely freezes I can't move my mouse or push any keys. Nothing works and I have to manually shut it down by holding the power button. It works perfect in safe mode. It never freezes and I'm free to use it how ever long I want. But not in normal mode, nope. Just freezes. Please help I need my computer for school work :(.. Ps. I I'm a nooby when it comes to computers

Answer:Computer freezes few minutes after start up in normal mode but not in safe mode HELP

Hello EyyJayy & welcome to TSF

Perform a Clean Boot & see if the problem persists.

Post back.

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I am not able to connect to any webpages in normal mode, even after restarting i still have the same problem [However it works in safe mode with networking]. The network connections show that it is connected and the signal strength is excellent. I then have to keep restarting the laptop like 3 to 4 times and it works. Its kind of frustrating to keep doing this all the time and besides i am scared by restarting the laptop so many time can harm it.

System details:
Laptop - Lenovo Thinkpad E430
Antivirus - AVG 2013

Please help me.

Answer:Unable to access webpages in Normal Mode, however works in Safe Mode

moved to networking forum

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

Lenovo will also come with a trial ware program - cant remember which
I would also remove AVG 2013 - using the removal tool - see below

have a read here and post back as much info as possible
Pre-posting Requirements - for both Wired and Wireless Connectivity Issues

Normally are you using wireless - and in safe mode with networking - are you still talking wireless

can you connect to the router with a cable and if so does that work in normal mode ?

Lets see an ipconfig /all in both normal and safemode with networking - make sure you also tell us which is which when you post

AVG Removal Tools
Download tools and utilities | AVG UK
Download tools and utilities | AVG Worldwide

> removal tool, that can be used with AVG 2013 Support tools and utilities 2013 | AVG Worldwide - > on Installation Tab > use the AvgRemover

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug... Read more

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Hi i really need some help. I got a virus notification from mcaffee saying i have trojandownloader:win32/ and i selected remove and thought it would be fine. But the next day the computer kept restarting and ie and mozilla would not open. They only opened in safe mode with netoworking so i tried to download virus protection but when i tried to install it the computer would restart so i renamed the programs which it worked for so i could install it. I installed malware and it got rid of some files but it has not solved the issue. Also when in safe mode and using the internet the page always redirects to other pages like smartbizsearch and the internet just does not function properly. I downloaded HiJackThis from safe mode and renamed it so i could use it. I downloaded dds as instructed and here my log for it:DDS (Ver_09-05-14.01) - NTFSx86 NETWORK Run by Himesh at 16:00:46.10 on 03/06/2009Internet Explorer: 7.0.6001.18000Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.44.1033.18.3000.2377 [GMT 1:00]SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC: ... Read more

Answer:Cannot open IE or Mozilla in normal mode has to be in Safe Mode and computer keeps restarting

The logs from before were done in safe mode these are the ones from normal mode.DDS log:DDS (Ver_09-05-14.01) - NTFSx86 Run by Himesh at 16:27:33.45 on 04/06/2009Internet Explorer: 7.0.6001.18000Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.44.1033.18.3000.1826 [GMT 1:00]SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\System32\svchost.exe -k NetworkServiceC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\SLsvc.exeC:\Windows\System32\spoolsv.exeC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Windows\system32\agrsmsvc.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Progra... Read more

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Hey guys I've checked through some of the tuts and what-not on this forum and still can't find a way to get me out of trouble..
i turned my computer on yesterday (23rd September) and there was an automatic update. Ever since the update my computer has been extremely slow (will take several minutes to open firefox -or anything for that matter). I booted safe mode and it's running fine. I opened up msconfig and did a clean boot but the problem was still there.
It's a fairly new build and I was stupid and forgot to get a virus protection i can't install it in safe mode either..

Can anyone help?

Answer:Explorer running slow in normal mode, fine in safe mode.?

Windows Defender Offline

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When i enter windows in normal mode it will not let me connect to the internet explorer. But i do play an online game called World of Warcraft and it has no problem connecting me in game to the servers. Then i can enter windows under safe mode with networking and the internet explorer works fine. I went through all the steps of malware cleansing and will attach a hijacking log that i had scanned. Was just wondering what was keeping me from the internet explorer on regular windows.

Answer:IE only works in safe mode, but can connect to games online in normal mode

could be some addons on IE. try IE without addons or another browser. also make sure your firewall is off when troubleshooting.

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Lately I have been having problems with my computer.
It turns itself off (it doesn't say "Windows is shutting down..", it just dies.) when I am using it. It turns off after a few hours, sometimes after a few minutes. Then I would have to wait a few minutes until I can turn it on. Because it would not turn on no matter how much you pressed the power button, so the only thing to do was to leave it for a while, and then it world turn on.

But now when you turn on the computer, it turns off seconds after you log in, and then the blue screen of death appears. The next time I tried to turn it on, I got the option to boot in safe mode, and it doesn't turn off. I left it on for a whole day and it didn't turn off.

My computer is a Dell Dimension 5150, running Windows XP Sp2 (I think). I will post more details soon, because the option for running in safe mode does not come up when I turn the computer on. I don't know how to boot up in safe mode because I am a computernoob .
I am typing this on my other computer if you're wondering.
Any help please?

Answer:Computer turns itself off on normal mode, but doesn't turn itself off on safe mode.

reboot your computer ,as it reboots tap the (f8)key choose last know good configuration

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Hi there, I'm trying to fix my Aunt's windows XP computer. I downloaded MBAM as she had previously mentioned getting a call on the phone from someone in India telling her she needed to pay $160 for her antivirus or her computer would shut down.

I ran MBAM and it took about 8 hours to scan, and at the very end found a bunch of results. I told it to get rid of them, and then restarted. Upon restarting, it also ran a disk check, and after that finished, it booted up but took forever to load. Upon loading the taskbar showed up for a brief moment, then disappeared, and I can't seem to get it to run from the task manager either. It brings up the explorer.exe process briefly, then without ever loading the taskbar, it ends the process.

I got a bit worried at this point and tried to restart in safe mode. However, when I do that, it loads a bunch of drivers and then stops. It never finishes loading. (this happens in safe mode with and without networking)

I also tried restarting back into normal mode and running avast through command prompts, but it doesn't do anything and I also got errors stating that a particular file is missing.

What should I do next? I was going to attempt running combofix from my flash drive, but when I try to CD into the drive, it says the drive isn't ready. If you have any suggestions on what to do, let me know, thanks.

Answer:Unable to boot in safe mode, explorer.exe not loading in normal mode

Do not run combofix,let me ask someone to help you

good luck

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Hello everyone,

I have a Dell Optiplex GX270 with a pentium 4 processor, yes I know, old, but it works. It is running on Windows XP Pro, version 2002 with service pack 3. I have cable internet connected to a Linksys WRT100 router. As of late, my computer has been acting a little funny. I cannot seem to browse the internet for more than 5 minutes (with either Firefox 3 or IE 8) in normal mode, but the computer shows that I am connected to the internet. I was connected via a usb wireless adaptor, but since it has been acting strange, I have removed the wireless adaptor with the software and am now connected through an ethernet cord to the router which is connected to the cable modem.

The internet works fine in safe mode with networking though. Plus, in normal mode, I am able to update services such as McAfee virus scan and Spybot, as well as remote connect to another computer, which require internet although the internet browsers say that it is not connected. I have ran Spybot, Ad-Aware, and McAfee virus scan already as well, all have not found anything. My roommate's laptop is able to connect to the network, via ethernet and wireless adapter, thus I do not believe it is either the router or modem. In device manager, my network adaptor icons did not show either an "x" or "!" icon. I have tried "WinsockxpFix" but that does not seem to solve my problem. I have tried going into "msconfig" to disable all of the "startup" pro... Read more

Answer:Internet only works in safe mode or for short time normal mode

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My 4-year old Gateway laptop (running Windows Vista Home Premium) just froze last night. Tried restarting it, and every time I get to the Windows icon I get a frozen mouse on the login screen or a blank screen. Sometimes, it makes a sound like someone is pressing one key on the keyboard with the Windows icon in the background. When I shut down and restart in safe mode, I am able to use both mouse and keypad. I am able to login in safe mode and safe mode with command prompt, but not safe mode with networking (same result as starting in normal mode).

I have used the install cd, and tried all of the options on the repair menu. Nothing has helped - neither startup repair, nor system restore. No memory errors were detected, either.

Acc. to the system restore menu, the last windows update was early last week (and I have been to use the computer without any issues until late last night). Also, I have McAfee AV, and it ran without detecting any issues 24-hours before the problems began.

Any ideas on what I should try to fix this problem, other than reformating the harddisk? I am not very tech-savvy, so if you want more info, I'd appreciate you walking me through the process. Thanks in advance.

Answer:Mouse and keypad frozen in normal mode, but work in safe mode

Hi Horan. Welcome to TSF!

Since you are able to boot into SAFE MODE with COMMAND PROMPT, do that and then at the prompt type "sfc /scannow" (without the quotation marks) and let it run. After it completes that, make a note of any messages and then reboot your system and see if that helps.

Also, what happens when you just use the touchpad and don't plug in a mouse? Any difference or does it still lock up?

Good day!


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I am having a problem with a laptop, I am getting a blue screen when starting in normal mode, but if I start in safe mode it starts up and logs in fine.

I am not being told what is causing a problem, just to uninstall any new programs/hardware, but nothing has been installed at all.

Does anyone know what could be causing this?

Thanks for any help :)

Answer:Starting up fine in safe mode but blue screen with normal mode

Go here Windows Vista/7 BOSD Posting instructions follow all instructions to the letter, using all tools illustrated. Then proceed to the next steps by posting your logs. Keep your posts and logs (logs mini dumps etc...) in BOSD, App crashes, and hangs.

Be patient they get a lot of inquires. Someone will be along to help you.

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Hi guys,

I am having this problem since couple of days, my wireless internet connection is working fine i can go in my messenger but i cant browse any websites at all in normal mode.. i tried piniging these websites it comes back fail. but it works totally fine in safe mode, pls pls help me out as I have to study for my exams.

Thanks guys

Answer:My internet not working on normal mode but works fine in safe mode PLS HELP

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Everytime i open my pc up in normal mode, it seems to restart itself within a few seconds to a few minutes, It tends to happen when i open up a program like Chrome. I',m currently on safe mode with networking and have done registry cleaners, updated video card drivers and looked for viruses, yet nothing has seemed wrong, I've also done a system restore to when my pc was working fine, but it still was happening, I saw on another post here that i should post my msinfo32 so here you go, Thanks.

Answer:BSOD only occurs in normal mode, Works fine on safe mode.

Just tried opening in normal mode again, got a blue screen within 2 minutes. Didn't open chrome, only programs i had opened was mozilla firefox, and startup programs

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Hi,I have very strange problem.My Desktop is running fine in safe mode.But when i try to boot in normal mode it restarts again and again.What i tried to fix the Prblm ?System Formatted several timesTried different OS like vista, XPTried changing graphic cardfull syastam scan by kaspersky and bitdeffenderPC configurationCore 2 duo 2.2 GhzIntel 965RY desktop board2 GB Single DDR 2 667 Mhz Kingston MemorySeagate 320 GB sata Hard DriveN-vedia 7400 GT 512 MB graphics CardPLz help.

Answer:Computer running fine in safe mode but restarting in normal mode

you try format OS.. then install fresh  window XP..

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I'm not sure what causes my BSOD. The errors range from BAD_POOL_HEADER to ntfs.sys to drivers-something.

I am currently running Safe Mode with Networking and things seem stable.

I ran Anti-malware (nothing found), VIPRErescuescanner (nothing), fakereanfix (didn't help), ComboFix (probably made things worse).

Are my drivers up to date? No, probably not, but at this point, I'm scared to change anything else.
Is my windows 7 up to date? No updates installed since Jan 2012, I'm too scared to update anything lest I cause more BSODs.

Minidump attached in next post.

Answer:BSOD in normal mode (various errors), Runs fine in Safe Mode

minidump per SF_Diagnostic_tool

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ok my pc works like it should in safe mode but it doesnt in normal mode im getting annoyed with this as i have to put internet filters on my pc to block nasty sites and i ahve a feeling that disableing acces to services.msc and gpedit and also changing the safe mode boot in bcedit on cmd may have something to dow ith this im not sure please help

Answer:windows runs fine in safe mode but normal mode is broken

There are many situations where Safe mode can work well and the normal mode hangs, it may be a suspect/culprit of a hardware/software.

Try the following possible steps for diagnosis in safe mode

1) Go to Control panel -----> Device Manager ------> then check for warnings or error marks which makes the hardware made trouble thus your OS freezes;/ try to uninstsll then check if still persist.

2) Go to Start Menu ----> Click Run -----> then type msconfig -----> go to services and startups then try to untick any possible problems, assume it should not be from Microsoft. Check if still persist.

This option managed to fix by most users which going to BIOS by tapping del key or f2 key (depends on the manufacturer default key command) then change all settings by default, restart and check if still persist.

This link has been label SOLVED upon the problem by a user:

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Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

Answer:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - (KB3140527), released about a month ago. In fact there is already a thread here: The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

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all of a sudden Windows 7 became extremely slow in normal mode. This doesn't happen in safe mode.
The laptop now also makes 3 beeps on startup, but the beeps disappear when Windows login page comes up. The only thing I did is updating Java and the beeps started.
I'm sending in attachment DDS, OTL and ComboFix logs.
Thanks in advance for your help!

Answer:Windows 7 runs fine in safe mode, but very slow in normal mode

Hello maestrale,

Welcome to Bleeping Computer.
My name is fireman4it and I will be helping you with your Malware problem.

Please take note of some guidelines for this fix:
Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
   If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
   Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
In the upper right hand corner of the topic you will see a button called Follow This Topic.I suggest you click it and select Immediate E-Mail notification and click on Follow This Topic. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

   Finally, please reply using the Post  button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.  1.Download AdwCleanerDouble click on AdwCleaner.exe to run the tool.
***Note: Windows Vista and Windows 7 users:
Right click in the adwCleaner.exe and select "Run as administrator"Click the Scan button.

Once the scan complete click Clean to finish cleaning any thing it has found.A logfile will automatically open after the scan h... Read more

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My performance is 30 Mbps download, and between 0.3 and 2.0 Mbps upload. If I start in safe mode with netorking, I get download and upload speeds of 25-30, my contracted speeds. Obviously, something loading in the full mode interferes with upload speed. I have tried restarting in safe mode with all of the items checked in the services and programs tabs in msconfig, and still get excellent up and download speeds. How can I figure out what is interfering with my upload speed in normal mode, but not in safe mode?

Answer:Poor upload speed in normal mode, fine in safe mode

Use msconfig to determine what is causing the problem

How to use msconfig in Windows 7

Click on Start then Run, type msconfig and press Enter.
Click on the Startup tab, record what is currently starting then click the Disable All button.
Reboot and see if it runs better.
If yes then use msconfig to enable several items at a time till you find the culprit.

If no, start msconfig and click on the Services tab.
Check the Hide All Microsoft Services box, record what is currently starting then click the Disable All button.
Again, do a regular boot, see if it runs normal.
If yes then use msconfig to enable services till you find the culprit.

Once you've found the culprit, uninstall it or find out how to eliminate it from your system. Simply disabling it in msconfig is a temporary fix at best.
Enable everything else you disabled.

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Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

Answer:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - (KB3140527), released about a month ago. In fact there is already a thread here: The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

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Not sure exactly what happened but couple days ago the laptop started to hang up or freeze when I tried to run any application, such as a browser, control panel, and even task manager. If I need to turn it off I have to hold the power button which I know is not good but otherwise I would not be able to reboot. If I go into safe mode I can use the computer somewhat sluggish but I can at least open up programs and even get on the internet. I cannot do system restore as this had been turned off. I had a conflicting driver issue that I installed, but that has not helped, I dont know what else to do. Please help this is my only computer.

Answer:Solved: Help, laptop only works in safe mode, hangs up in normal mode.

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My Toshiba satellite will only boot in safe mode tried sfc/scannow getting this message

Windows resource protection found corrupt files but was unable to fix some of them.

I've tried a system restore but that wasnt very successful either, if I uploaded the CBS log of the scan could someone try help me with the problem. Thanks

Answer:BSOD when trying to boot in normal mode, safe mode works fine

You may need to run SFC up to 3 times for it to have a chance to repair all files.

If it won't then you can consider a Repair Install.

However be aware that factory preinstalled Win7 is one of the worst possible installs of Win7 one can have, larded with bloatware and duplicate utilties that intefere with better versions built into Win7. So I would strongly consider doing the vastly superior Clean Reinstall - Factory OEM Windows 7.

If you decide to try to repair you can also capture the BSOD file and post it up for one of our BSOD analysts as shown here: Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums

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Win 7 Normal Mode won't start, will go past Starting up Screen and just hit a Black screen and will hit a Crash Dump (blue error screen)..... I can boot into safe mode fine and I have fun CHKSDK and after a reboot it fixed a few problems but I hit the same Crash Dump Screen. I have also made sure my whole pc is all clean and connected, no corroding parts etc etc, made sure my pci-e slot is default etc etc, no luck at all...

Its a new installation and worked fine last night and early this morning after separate boots. But as soon as I booted this afternoon it wouldn't load and would hit the blue error crash dump screen....

So any suggestions?

Just last night My main HDD died also which is why I had to use my secondary HDD as my main....


Answer:Win7 Normal Mode wont boot, Safe Mode works though... Help?

1) When you "ran checkdisk" dis you run it with the "/r" switch? If not, please run chkdsk /r now.2) Download BlueScreenView: downloaded file and double click on BlueScreenView.exe to run the program.when scanning is done, go to EDIT - Select AllGo to FILE - SAVE Selected Items, and save the report as BSOD.txtOpen BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

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It's my first post here, so hey all.
I don't know if it's the right section for my problem, so sorry if it's not.

I've got a problem with my PC. Yesterday, my PC has started working really slow, and the sound ''lagged'' aswell. I've tried running Quake 3, but it was hanging after few secs, tried it a few times, while Starcraft was running fine for around 1 hour, and no hanging or restarts. I've tried reinstalling Windows (I have Windows XP Pro.), and the PC didn't work slow anymore, but it STILL was hanging in normal mode and in Q3... So, I've tried to run antivirus scan, and defragmenting, but during the defragmentation Pc hanged. I restarted it and it took really long to load Windows.. And the sound was lagging again, with PC running slow again. Tried reinstalling the windows again, but after some time the same thing happens. Tried formattic drive C:, and reinstalling windows, but after some times the same thing occurs. So... It takes really long to load Windows, the sound lags, everything is working slow, and after a few seconds it hangs on pretty much every game, just Starcraft works fine. Hangs while just in Windows, doing nothing, too. I took a log from HijackThis, but only in safe mode... It just hangs in normal, so sorry for this. =/ I run Spybot search and destroy in Safe Mode, it found like 6 things and I deleted them, but it didn't help. So, I could really use some help, and I'd appreci... Read more

Answer:PC working slow, and hanging in normal mode.. fine in safe mode,

Welcome to Major Geeks!

It is very unlikely that your problems are related to malware especially if you have already formatted.

However if you want to be sure there is no malware then please follow the instructions in the below link and attach the requested logs when you finish these instructions. If something does not run, write down the info to explain to us later but keep on going. Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

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I have a Sony VGN-FW139E with window vista. When my computer tried to boot into Windows, it just hangs on window vista loading screen.
If I selected Safe mode or Safe mode with Networking, I got this message.

Loaded: \windows\system32\drivers\crdisk.sys
Please wait?
Then it did not get any further. Is there any solution to fix this problem? Thx..

Answer:Problem can't boot into eithre normal Windows mode or safe mode

See if selecting Last Known Good Configuration helps.

If that doesn't work then try this Repair Install For Vista - Vista Forums

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Not sure what I have stumbled upon here. Was trying to download some music from SugarSync that I had from another PC, realized I did not have a music player installed and tried to download VLC and that's when things went bad.
I had run my Anti-Virus (Avast ) and it found nothing,
I just now opened it (in safe mode) to obtain the official name/version and found it to display a large red banner declaring I am unprotected and the Avast service turned off.
None of those controls on that panel work 
Am assuming some infection did this as I did not turn it off!
When I clicked Scan it displays "Unable to start scan. There are no more endpoints available from the endpoint mapper"
This is an Asus G73JW Laptop
Windows 7 SP1
I use
Avast Internet Security
Spybot S&D
Any Idea as to what I have run into here?

Answer:Fine in Safe mode, but in normal mode, icons and Startmenu don't work

Have you performed a System Restore recently?
Download your version of Avast, but don't install it yet.
With the computer offline use the Avast uninstall utility to uninstall your current installation.
Once you have uninstalled the old version, install the version you downloaded.

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Lenovo Laptop

Windows starts normally, but after login displays a black screen with only cursor showing. Mouse is okay, ctrl-alt-del opens a window and task manager works okay.

Safe mode with networking works normally.

Restored from to a restore point prior to an install of "proformax Cleaner", no change to behavior.

Used task manager to take note of services running in safe mode.

Restarted in normal mode and used task manager to stop all services not running in Safe Mode.
Stopping the "Group Policy Client" caused the desktop to reappear. However on restart in Normal mode the "Group Policy Client" had the service's stop etc choices greyed out.

Running MSconfig to eliminate all startup programs and most services, the "Group Policy Client" choice rechecks the box when "Apply" is clicked.

My guess is that a virus changed a registry entry to prevent the desktop from being displayed. Any suggestions as to how to proceed would certainly be appreciated at this point.

Answer:Win7 Prof no desktop or icons in normal mode; safe mode okay

Hello WWilliam50 and welcome to Seven Forums.

Have you run a full scan with your installed anti-virus of choice? Even if you AV comes back "no malware found" it wouldn't hurt to run some additional free on-demand scanners. (No AV product is 100% effective 100% of the time.) Some of the free software recommended by Forum members include: Malwarebytes; SuperAntispyware; and ESET Online Scanner.

Make sure you don't install unwanted/unneeded crapware. Some sites are now bundling extra "stuff" with the main product. Uncheck any boxes for things you don't want.
Once you've completed all scans, see if you can rebuild your icon cache.

Icon Cache - Rebuild

If still no joy see if you have any damaged or corrupt system files by running a System File Checker scan from an elevated command prompt (option two.)

SFC /SCANNOW Command - System File Checker

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Hello everyone.  I am trying to fix my mom's computer but have so far been unable.  The laptop is running but it is incredibly slow.  When I first got on it a bunch of pop ops took over the screen.  The computer would randomly go to other sites on it's own.  It would go to a search sight called "clarosearch".  Worst of all, it's incredibly slow.  For example, from the desktop, it take about 45 seconds for the IE window to open when I click on the icon.  It takes about that long to navigate to a page and so fourth. I downloaded and ran a registry cleaner, spybot search and destroy, malwarebytes, and ad-aware.  These found a bunch of problems and cleaned some up, I guess.  The pop ups are gond and so is the strange search site, but the computer is still running just as slow.  It's a paperweight.  Getting another computer isn't really an option right now as my mom is unemployed and we're actually trying to get her resume online but we can't even do that right now with the way the laptop is acting.  I downloaded hijackthis and ran a scan.  Here is the log.    Oh, and as the subject says, the computer runs fast and fine in safe mode.  Please let me know if there is any other info that is needed as I'm not sure what to provide.  Thank you in advance for any help or suggestions you can provide.  Logfile of Trend Micro HijackThis v2.0.4Scan saved at 6:26:57 PM, on 4/26/2014Pl... Read more

Answer:Windows XP Laptop very slow in normal mode but fine in safe mode

Hello scoobyjax,my name is Jo and I will help you with your computer problems.Please follow these guidelines:Logs can take a while to research, so please be patient.Read and follow the instructions in the sequence they are posted.print or copy & save instructions.back up all your private data / important files on another (external) drive before using our tools.Do not install / uninstall any applications, unless otherwise instructed.Use only that tools you have been instructed to use.Copy and Paste the log files inside your post, unless otherwise instructed.Ask for clarification, if you have any questions. Stay with this topic til you get the all clean post.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.***1. Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.Vista / Windows 7/8 users right-click and select Run As Administrator.A Notepad document should open automatically called checkup.txt; please post the contents of that document.***2. Download OTL to your desktop.Double click on the icon to run it.Vista / Windows 7/8 users right-click and select Run As Administrator.Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Check the boxes beside LOP Check and Purity Check... Read more

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Hi All,

Been having this problem since yesterday. Whenever I start up windows, it freezes after a couple of minutes. Tried going into safe mode to run virus scan (Avira and Malwarebytes) but both freeze halfway through scanning and I have to do a hard reset. No idea at all what is wrong with it.

Also find that when I try to open Adobe PDF Reader, it shows this message when I am in normal mode. 'The windows installer service could not be accessed. This can occur if you are running in safe mode, or if the windows installer is not correctly installed.' Right after that, it freezes. Not sure if that's relevant.
Please help me! Thanks a lot in advance!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:22:47 AM, on 2/4/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Pro... Read more

Answer:Computer freezes in normal mode after a few minutes and then in safe mode when running virus scans

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about y... Read more

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My laptop does not starts on normal mode it freezes on Booting. But it starts normal on Safe mode. I tried installing new windows 7 also but it freezes on the starting windows screen after installation file copy. I even tried Ubuntu 10.04 , it freezes on installation screen.

I need a solution for this problem

My Notebook details :

Model: Acer extensa 5230E (But in BIOS I can see 5630 - I have no idea about this because I bought this laptop on ebay)
OS : Windows Vista basic (32 bit German)

Answer:Acer extensa 5230e doesnot boots on normal mode but world on safe mode

Downloading UBCD which is in my signature.Burn the ISO Image to a blank CD using Imgburn (How to burn a ISO Image using Imgburn) burn at lowest speed. With the newly burned cd boot with the cd go to HDD>Diagnostics>The make and model of your hard drive, Seagate, Maxtor, Drive Fitness which is Hitachi, Or Western Digital. Perform a short and long test. Could also be called "Standard" and "Extended" test or also "Comprehensive" test. The Seagate hard drive test will work on most drives.

Seagate tools will work with some hard drives. If it doesn't with your hard drive try another.

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I would like to figure out why the video is so jerky running in normal mode.
Is there a way to find out?

Also the sound system does not start in safe mode.

Answer:safe mode online video works excellent, normal mode awful, unwatchable

Troubleshoot Application Conflicts by Performing a Clean Startup

Don't forget to do step three after troubleshooting. Is it running fine in clean startup?

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I am using Windows XP home edition with SP3. It was working normally. I used to get a popup "Windows cannot find "syssetup.exe"....When i opened yesterday morning I found it taking longer and never go to the desktop after giving the username and password. It stops at Welcome screen with a msg "Loading your personal settings" and no more response. I followed below steps to trouble shoot the issue.

1.I have tried opening in both "safemode" and "safemode with networking", found its working fine. I ran "msconfig" in safemode and unchecked some unwanted applications(nothing related to windows process) and tried again opening in normal mode.... Not worked

2. My internet works normally in safemode. Found some virus by running antivirus in safemode and cleared all the viruses.

It would be really appreciable if any one could solve my issue..


Answer:XP home stops loading at Welcome Screen in normal mode, but working fine in Safe mode

try using system restore in safe might help...or try selecting the last known good config that worked...if still not work...try repairing it with you windows xp bootable cd..

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I just did a clean re-install of Vista x64 on a new hard drive (old drive crashed). Here's the problem:

Using my ISP (Roadrunner Carolinas) speed test site; I get around 200 to 400 kbps download speeds using IE in normal mode. If I boot to Safe Mode, I get around 3500 to 4500 kbps, which is what it should be (this is what I used to get in normal mode before I re-installed Vista).

Running the same speed test with Firefox, I get around 1500 to 2000 kbps in normal mode, but if I try to download a file it transfers at only the 200 to 400 kbsp rate (if I'm lucky).

Here's more detail about the system and what I've done so far:

Installed all updates including SP2.
Using Windows Firewall, no anti-virus.
Updated network drivers directly from NVidia (Chipset is nForce750i)
Updated graphics card drivers directly from NVidia
Disabled all LAN protocols except for Client for Microsoft Networks and IPv4
Connected via ethernet cable directly to cable modem, no router.
I've deliberately refrained from loading anything but the basics until I can get this sorted out.

This really the second clean install I've done in 24 hrs. After the first one, I upgraded and added a lot of software and add-ons before I figured out the connection problem; so I decided the easiest fix would be to re-format and start over, checking each step to see what caused the slow-down. Unfortunately once I did the second clean install I tested right away and I had the connection problem from the get-go. Since then... Read more

Answer:Vista x64 new install: Slow internet connection in normal mode; fast in safe mode

run msconfig and uncheck startups that you are POSITIVE are safe to do so. See if your speed picks up. Then allow one startup at a time.

MSCONFIG: speeding up Windows Vista startup

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When I open IE it just stays as a blank screen a warning use to appear saying something about an appcrash but I messed around with it reset the settings. Also system restore wont work neither will a recovery, Im really in need of some help here.

Answer:Help Internet explorer wont work in normal mode, only in safe mode Windows Vista

Please post the exact warning. It should mention a particular App.

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i can't seem to find the problem , can someone help me fix this issue ?
here's my old lappy spec
compaq presario cq56
amd v140 processor 2.30ghz
2gb ram
64 bit
win 7 home premium

Answer:laptop random white screen normal mode sometimes stuck , but working normally at safe mode..

Reinstall graphics card drivers

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My laptop hangs up/ freeze in normal mode. Now I can only open it on safe mode. I was only copy pasting some files couple days ago when it happened. I have to hold the power button to turn it off. I already tried system restore and reformatted it twice. I'm using HP Pavilion dm4-1160us, windows 7 64-bit. HELP!!!

Answer:Help: laptop only works in safe mode, hangs up in normal mode

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Hi ,

I'm using windows7 32-bit operating system. I have internet explorer 8( it never worked since installation, always shows "No network connection") and Google chrome installed in my computer. I had been using Google chrome which crashed yesterday. I re-installed Chrome and now it says there is no internet connection. In short, I cannot use internet in my computer. Any other browser installed comes up showing the same "No Network connectivity" thing. And then I started the computer in "safe mode with networking" and I could use see that both Google chrome and Internet explorer are working. But they do not work in normal mode. I really don't know what to do to solve this problem. And internet is working as I'm using internet in my mobile using WIFI from the same internet connection.

Thanks you,

Answer:Browsers working in safe mode with networking but not in normal mode

Hi and welcome to SevenForums,
Work you way down this list,
Troubleshooting for win-7,
Post which Security suite you have installed as well,

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Hi guys, I'm new to the forum and really hoping you can help me :)

My internet has not been working on my laptop, which happened very suddenly 2-3 days ago. The connection is fine on my other computer and phone, so I know its not the internet itself. Even on the laptop, it SAYS the wifi is connected, but its not working. Firefox was instantly crashing, it wouldn't even bring up the browser window. Chrome gives me a "DNS address not found" error for every site I try and IE wont load anything.

I've tried flushing my DNS, using that ipconfig /refresh and /renew thing. I've tried troubleshooting the wifi connection, disabling/enabling it. I ran a Malware Bytes scan and only found a couple of "pup" programs/cookies that have been deleted. Currently running a SuperAntiSpyware scan.

The thing is, I tried using the internet in Safe Mode with Networking and it works just fine! So that means a program or something on my computer is causing it, right? There were issues with my Teredo Tunneling Psuedo-Interface driver the other day, it had a yellow triangle with an exclamation mark, but I did a couple of fixes that I found on help sites and that exclamation is gone now.

Please help, I really want to use my laptop on the internet again ;_;

Oh, and the specs for my comp are:
Lenovo Win7 PC
Intel(R) Core(TM) i5-2410M CPU @ 2.30 GHz
Windows 7 - 64 bit operating system

Answer:Internet works in safe mode w/ networking but not normal mode

In Network and Sharing Center, there is a wizard to troubleshoot connection problems. If that doesn't work, you could "set up a new connection".

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In MSconfig I set windows to boot into safe mode, now it will not boot at all. Previously it booted into normal mode.

I used a Windows recovery disc from which the only option that works is the command prompt. From the cmd prompt I can see all of C: drive and also run regedit.

Is there anyway from the cmd prompt to reset Boot from safe mode back to normal mode?

Answer:Windows fails to boot, into safe mode or normal mode

Safe Mode - Start Windows 10 in - Windows 10 Forums
Option 3 and then number 5

Hope that works. Always worth checking the Tutorial section. Please have a look.

Or, if you have restore points, you can run System restore from your boot disk.

Failing those, it is possible to restore the backup copy of your registry.

When back running again (hopefully) I suggest you then do an in-place upgrade repair install.
Instructions also in the Tutorial section.
Keeps all your progs + data and most settings.

Once you have a stable working PC, I would urge you then to start using disk imaging e.g. Macrium Reflect (free) + its boot medium + external storage so you ca recover from many problems to a previous working state without technical help.

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Booted up at start of day everything looked normal apart from message about AnimalwareSecureExecutable has encountered a problem and needs to close.
Quick scan with Malwarebytes produced 399 PUPs in the guest account (never had this many before usually 3 or 4 max). Fixed these and rebooted.  Disabled guest account.
Then froze while trying to call Chrome from within Pegasus Mail.  No response to anything.
Rebooted selected usual user profile, bit of activity, then froze with mouse still mobile on Blue screen (usual wallpaper).
Tried last known configuration that worked but produced the same problem.
Booted into Safe Mode with networking - seems stable and working.
Advice on what next much appreciated.

Answer:Profile loading fails in Normal mode, OK in Safe Mode

Hello, I will be helping you with your problems. Please be patient while I assist you. Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs,  unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.    Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.    Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.    Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of ... Read more

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I was working with Adobe After Effects CS3 on my Windows XP and it exported my movie as a 1GB big swf file for some reason. I figured, hey, After Effects has done worse, so I opened it. That completely locked up my computer and I had to hard reset it. I tried to restart it, but it gave me a blue screen STOP error so fast that I couldn't read it, then it reverted back to restarting. Now whenever I try to boot my computer, it immediately sends me to the Windows Advanced Options Menu where I can pick a number of booting options. NONE of the options I can choose from work. Not even Safe Mode or Last Known Good Configuration. They ALL start booting as a computer normally should, then it flashes the blue screen STOP error and starts restarting again, sending me back to the Windows Advanced Options Menu.

NONE of the options work! I cant get to the desktop no matter what, not even in Safe Mode. What can I do??

I have search all over the internet and other people have had the same problem, but no one seems to be solving it fully. I hope I can find the genius that can do this.

Answer:No booting modes (Safe Mode, Normal Mode, etc.) work!...

If you have a Windows XP CD you may be able to fix it. For details see:

Good luck.

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Below is my DDS log. Attached is my attach file. Even in safe mode, my internet explorer and firefox seem to be hijacked and taking me to different sites.

DDS (Ver_09-03-16.01) - NTFSx86 NETWORK
Run by Donald Ford at 11:29:46.42 on Tue 04/28/2009
Internet Explorer: 8.0.6001.18702
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.1982.1396 [GMT -4:00]

AV: Rising Internet Security *On-access scanning enabled* (Outdated)
FW: Rising Internet Security *enabled*

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Webroot\WebrootSecurity\SpySweeper.exe
C: ... Read more

Answer:Internet only in safe mode and normal mode won't run antispyware programs

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resul... Read more

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I started having said problem during virus removal.
I had removed multiple virus via malware, SAS, aSquare, combofix, and, I could not connect to any websites.
Via my wireless connection, windows said my signal strength was good and it was connected to the wireless network.
I tried pinging different websites like,, etc and all my requests timed out.

So I decided to trouble shoot.
Booting into safe mode w/ networking worked fine. I was able to ping and connect to websites via Internet Explorer.
I ran SpybotS&D, and it removed a win32.agent and some sort of malware that had firewall in the name... forgot exactly what it was, and I don't have the log on hand.
Anyways, after this removal I tried again to ping website like,, etc, and the ping worked fine.
However, I still could not connect to any websites via Internet Explorer. I tried reinstalling IE, but its the same story.
During this whole process, I have been able to use Internet Explorer succesfully only in safe mode.

Any ideas? I doubt it is a virus directly causing my problems. It's had a thorough cleaning. Maybe some left over wreckage?
I doubt its a firewall issue. CA's personal firewall is installed on the machine. I know CA antivirus is running in safe mode, I'm not so sure if the firewall does or not. I'm assuming it does.
I don't know where to even start on this. Any help would be appreciated.

Answer:Can't browse in normal mode, works fine in safe mode.

Hello,You should not browse in Safe Mode because your security programs do not function in safe mode which means that more malware finds its way onto your computer.This issue is related to the issue you have posted here: Because you have this log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response ... Read more

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Hi all,

I am not sure if this is a right section to post this because I am not sure what the problem is, witch is a main problem in itself.

Couple of days ego my PC started having all kind of problems, both hardware ones and software ones, I have a decent level of knowledge about PCs so I was detecting and slowing one by one but with this one I had hit a wall. I am not sure if a problem I have now is related to the ones I had already solved but since they all started occurring ether at a same time or strain one after another there is a chance they are so I will explain everything that has been happening in those few days with my PC.

First I was playing a game and I noticed in one place in my monitor few black pixels in a line showing up and disappear, I thought that maybe my monitor is going bad but since this didn't occur when I minimized a game I figured it is just a bug in game and I continued playing. After that those small black lines started slowly multiplying and in few hours I had them all over a monitor, and in a canter I would sometimes get pieces of graphic out of place appearing and disappearing just like those lines, as I thought it is just a problem in game I wanted to restart it but when I quit game I had some weird rainbow colored (more like a benzine on sun) lines on a few places on my desktop if I clicked on refresh those lines would disappear and others would appear so I tried restarting my PC and once PC has turned all colors and line... Read more

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Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1
My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black
I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner
But it stlil boots to a black screen 
What do I do now??????

Answer:Will boot in safe mode but black screen in normal mode

Boot into safe mode...then do the following.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post. 

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Hey guys, I seem to be having trouble, and I'm not terribly inclined with laptops and computers, mine is an HP G62 laptop, and that's about as far as I know about it. The other day I went to use it, opened it up, I had 3 tabs open (google chrome), and I tried to open a new tab. All new tabs were freezing, and my itunes had frozen as well. I tried closing the laptop, hoping it would go into sleep mode, but it didn't, it stayed running. I reopened it and the screen stayed off, so I did a hard reset (holding the power button to turn it off) and started it back up. I started it in normal mode, and logged on, but after loading from the log on screen, it went to a black screen with just the cursor, and stayed there. I did another hard reset, and started it in safe mode, and now this is how I'm currently running. I've tried disabling the display drivers and restarting, that worked momentarily, but froze shortly after. Next, I tried a system restore, which did absolutely nothing, and then I ran chkdsk and, again, nothing. After all this, I decided to try uninstalling the display drivers, which, once again, did nothing. This seems to be all the info I have gathered from online, and through friends' help, there seems to be nothing left to do that may fix this problem. Anyone have any idea on where to go from here?

Answer:Black Screen in Normal Mode. Only Safe Mode Works.

Hello ericberard,


You?re having a problem with the computer going to a black screen.


First test the hardware.

Turn off the computer

As you power it back on, tap the F2 key. This will load hardware diagnostics.

Once the screen loads run the startup test.

If this is windows 7 and the startup test pass.

Power back off the computer.

As you power it back on, tap the F8 key. This will load Advanced Boot Options.

Select Last Known Good Configuration.

This will take the system back to when everything was working correctly.


Clicking the White Kudos star on the left is a way to say Thanks!


Let me know how everything goes.

Have a good day.

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XP sp3 4 gb ram'

I got a bogus PC Scan virus which cripple my computer:
The desktop was wiped clean of all files.
The quick launch vanished
Internet was disabled

The PC Scan icon appeared in the clock tray. I got bogus warning about buying their product to fix the problems.

I tried to restart in Safe Mode and got the BSOD after the Windows flashscreen appeared at startup.

The tried to restart in normal mode and i got the BSOD.

I disconnected all hardware and tried to restart in safe mode and in normal mode several times and every time I get the BSOD.

I don't know if the PC Scan virus caused the BSOD or not.

I am able to startup from a bootdisc, but the only option is to reinstall Windows

My data is backed up but I would like to recover files from the desktop and program files.

What are my options.

Answer:[SOLVED] BSOD when starting in normal mode and safe mode

Hi dzz and welcome to TSF,

At this point, considering we cannot acces the operating system, you're left with two options.

1. Perform a System Repair. Boot from the installation DVD and choose "Repair my system". Choose to repair any faults found automatically.

2. A complete reinstallation of your operating system.

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I´ve been having this problem for a few days now,when I start the computer,after a few minutes,no matter what I am doing or if I am not doing anything,it will freeze,the mouse and keyboard wont work and the clock stops,the 2 little monitors that show my internet connection stop flashing too...sometimes,it freezes for a few seconds and then works,and the same thing happens over and over again until it finally freezes forever...other times,it just freezes once and stays there,I´ve waited hours for it to work and nothing...

the only solution is to shut down using the button,and I know that is not a good thing to do..I did a system restore,I restored it to a day before the problem started,but when it restarted to finish the restore it froze again and the restore wasnt completed,I had to shut it down pressing the button and I realized later that I lost all the restore points I had...

in all these days,I´ve done everything we are supposed to do,I´ve had problems with other computers,so I´m used to it,this computer is about a year old and these are the specs:

HP Pavilion Slimline s3041la
Vista Home Premium Edition
AMD Athlon 64 X2 Dual-Core 4000+
2.00 GB ram
400GB HD
NVIDIA GeForce 6150 LE
AVG Antivirus
I have both Firefox and IE, they are both used,because these computer is shared with other people..
when the problem started I hadnt installed anything new...

I dont know what else I should post...I already scanned it with AVG and also did an online scan with kaspe... Read more

Answer:vista freezing in normal mode,safe mode works ok

Liliana325 said:

computer is shared with other people..
when the problem started I hadnt installed anything new...Click to expand...

But one of those other people certainly could have, right?

You might look through Add/Remove programs for installs with dates in that range.

Also, look in the STARTUP group.

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I own a Windows 7 PC. I am having trouble turning on my computer. Each time I try to access my user account or that of others I either end up with a black screen with only the mouse pointer visible or it opens to the user desktop but I really can not do much else; the only programs I can open are things like My Computer and the Control Panel, but when I try to access anything within these, the pointer has the little blue circle that says it's working, but nothing happens even after 20 mins or so; and I have to end up restarting via the button on the front of the computer. It does not recognize my home network so I can not get any Internet. I tried retiring the computer back about three days but each time it fails and says something about my anti-virus software interfering, I turned off that software and it still gives me the same message.
I can open the computer in Safe Mode with networking, and I can access my home network as it should and access the Internet. I can also access the basic programs as I should and have tried system recover but it gives me the same message as in normal mode.
I have an external hard drive that I tried booting from but I don't even know if it worked, because I have the same problems. The external hard drive has a back-up/restore function but it says I can not do that from safe mode, and when I clicked restore options after I opened the file on the hard drive while in normal mode it just froze again.
I really have know idea what is going on.... Read more

Answer:Trouble loading in normal mode have to open in safe mode

Hi, it sounds as if something suspect is running on your computer or as if too many applications are trying to open when you boot the machine. Do you remember installing or using anything new prior to the issue occurring?

The easiest way to fix this would be to strip down the startup programs and see if that helps the issue. There is however some risk associated with doing this, you have to be confident that you can turn off a start up program without it diminishing your computer's functionality. If you're interested in trying this then there's instructions on how to disable start up programs here. And if you're unsure of whether or not to disable a program googling it's "startup name" will give you an idea of what it does, essentially what you're trying to do is stop un-necessary programs from running when the computer starts. So things like updaters, monitering programs, a lot of things that show up in the system tray can be disabled. If you're still unsure then post a list of the start up items and we can give you an idea of what's going on. You may have to do this from safe mode (ensure you're logged in as an administrator) however once you restart you should notice an immediate difference. If you don't then the problem could be with OS damage or something a little more difficult to fix, if that's the case i'd advise that you possibly post in the virus/spyware/trojan help forum and the people there can give a little more in depth analysis of what's going on.... Read more

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My Internet is not working in normal but works fine in Safe mode. This weird thing started 2 months back and it's continuing. Its really frustrating. Could some body please help me...

I have followed the 5 steps that were mentioned ..

1) I have Installed AVG recently.

2) Run an Online scan
Could Not complete as I am unable to connect to Internet in Normal mode. I am able to connect Internet in Safe Mode Only.
Unable to run Panda Active Scan in Safe mode.

Step 3) Installing Immediate Protection
Installed Spy Blaster.
Installed IESPYPAD.
Step 4) Update your Operating System
I am on Microsoft XP Home SP2 and IE7.

Step 5) The log files

Deckard's System Scanner v20071014.68
Run by murthy on 2008-08-29 22:03:21
Computer is in Normal Mode.

-- HijackThis (run as murthy.exe) ----------------------------------------------
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:04:42 PM, on 8/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal
Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\sy... Read more

Answer:Internet working Safe mode not works in normal mode

Bump Please.

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Hi, this is my first post on SevenForums.

My internet speed is really slow. I'm lucky if I can reach 1Mbps when I start up Normally. However, when I start up in Safe Mode with Networking I can reach 12Mbps.

The computer is fairly old (8/9 years old maybe) and I've only just upgraded from XP to Windows 7 Ultimate 32bit. When I was running XP I connected to my router using a Linksys USB wireless network adapter. After upgrading to Windows 7 I couldn't use the Linksys anymore as I couldn't find any drivers so I installed a Belkin Desktop PCI Card F5D5000. I managed to connect to the internet straight away and this is when I first noticed the slow speed. I've updated the drivers directly from the Belkin site but it hasn't improved the speed .

I've tried connecting to the same router using WiFi on a laptop and the internet speed is fine (14Mbps). I contacted my ISP Talk Talk and asked them to test the connection but they didn't find any faults with either the line or hardware.

I've also tried switching off my Anti-Virus program but this doesn't make a difference either.

Could anything else be slowing the internet down? Any ideas would greatly appreciated.


Answer:Very slow internet in normal mode but fast in Safe mode

Hi Dave, and welcome to SevenForums!

I'm not an expert in this area but I suggest you try a Clean Boot as next step. You disable all non-MS services and reboot. If that works you can enable one service at a time to find out if it's a specific service that is causing the slow Internet.
How to perform a clean boot in Windows
Clean Boot assumes the problem is not with Windows itself but a 3rd party product or conflict, while Safe Mode loads minimum necessary drivers etc and without any start up programs.

It could also be caused by malware, that in Safe Mode isn't allowed to start during normal autostart procedures. So scan with a couple of good antivirus/antimalware products, for example Malwarebytes | Free Anti-Malware & Internet Security Software

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I managed to run ad-adaware with the latest defs once, did a preboot scan with avast, then booted into normal mode. I tried to install the lastest defs for spybot S&D, and got this error message:


the installer you are trying to use is corrupted or incomplete.
This could be the result of a damaged disk, a failed download or a virus.

You may want to contact the author of this installer to obrain
a new copy.

Upon reboot, the system freezes before the desktop finishes loading. I can still boot into safe mode, but running any scan, ad-aware or spybotS&D, causes a system freeze. Here is the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 4:21:42 PM, on 8/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Yaho... Read more

Answer:Can't boot into normal mode, scanning freezes in safe mode

I managed to boot to normal mode and run hjt. Here's the log:

Logfile of HijackThis v1.99.1
Scan saved at 6:52:11 PM, on 8/21/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54Gv2.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://dantrecamtim/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}... Read more

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I have a Sony VGN-NR220E running XP Home Edition. Has 1gb memory. 160GB hard drive, the video is 256mb.

The problem is that it will only run in Safe Mode. When I boot in normal mode it goes to the XP logon screen and then goes blank. If I push on the case top, bottom, side, it does not matter where I push it comes on but if I let go it goes away. I thought it was a video issue, but if that were the case why does it run in safe mode. I am just at a total blank on this. I have took it apart and reassembled it 4 times and it still does the same thing. I have installed, Vista, Xp, and Windows 7 and it acts the same on all three programs. I have check all driver issues, software issues, now what. Thanks

Answer:Sony laptop runs all day in safe mode but not normal mode

It could still be the video, as in safe mode., the system is not running advanced video settings. Safe Mode runs on bare minimums and therefore could explain why the video card is acting up. Something appears to be shorting out on the video. I would check the motherboard for any missing or broken solder.....just to be on the safe side

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Hey guyz,

I am really in a great trouble. I wonder if some one could help me out with this issue.
My os details: Windows XP service pack 2.

My machine is unable to start normally. It always shows me the black screen with mouse pointer on it.
When I restart my machine it shows me the options to start my windows in:
Safe mode
Normal mode
last known good configuration

I am only able to start my windows If I select 'last known good configuration'. With the rest two I again go back to black screen.
I really cant continue my work like this any more.

Can any one give me a good solution for this?


Answer:Unable to start windows XP either in safe mode nor in normal mode

What is the brand and model of your computer, or motherboard, and what sort of Windows operating system disk you you have... OEM, Dell, Gateway, HP, or other recovery disk?
And how old is your system?
You either have a bad infestation, or a defective hard drive, video graphics, or memory module.
We can perhaps help more when we know what you have available.

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OK, bit of a puzzle here. I work as a hardware/network technician, but I've never run into this problem before. System is running XP Pro SP2. I have eliminated hardware as an issue. Network card is set to pull a DHCP address from my firewall/router, just like all the other systems. In normal mode, the network connection has a splat on it, saying that it has limited or no connectivity. It shows an IP addy of 169.x.x.x instead of an address from the assigned scope. If I go to a command prompt and try to release/renew, it keeps coming back with a 169.x.x.x addy. In safe mode w/ networking, everything works fine. I can browse the network, get to the internet, etc. The network connection is correctly assigned an addy from the DHCP pool, and everything looks great.

I have used msconfig to disable all startup items as well as all of the non-Microsoft services, but it hasn't made a difference. I have tried using netsh to reset the TCP/IP stack and winsock = no change. I am currently scanning for spyware at, but at this point it has mostly found cookies. There is an ActiveX plugin called Downloader.Zlob as well, but it hasn't finished scanning yet, so I don't know if it will find anything else.

I'm almost to the point of running a windows repair from CD just to reset everything, but at this point I'm not sure if anything short of a full reload will work. Any help would be greatly appreciated.

Answer:No network connection in normal mode, works in safe mode

Hi palad and Welcome to MajorGeeks,
I'm no network guru but it sounds like you have run through most of the troubleshooting steps.
Any new programs or updates added that may have affected the comp? Try uninstall and reinstall.
Any indications in the system logs?
Someone else may have some other options for you.

If you suspect malware, go through this procedure -
and post the requested logs. The guys in Malware can fix you up if you do have something.
Good Luck

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This happened between uses while notebook was in standby mode.  One day everything worked fine, next day had no access to Internet via browser or e-mail in Normal mode except via WinSCP (secure FTP utility).  In safe mode, had access to Intenet, whether browser or e-mail.  OS is WinXP Pro.  Tried everything I could think of, including unistalling firewall & anit-virus.  Any ideas?

Answer:X61 gets access to Internet via browser in safe mode but not in normal mode

I think your pc might have some virus. Scan your pc with free online scanner here a links to some.

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Originally Posted by Deejay100six


There is a link at the top of every page named Spyware 1st steps. Go there and follow the instructions for posting your logs.

Good luck!

Here are the logs:

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_22
Run by Okami at 13:21:31 on 2016-12-24
Microsoft Windows 7 Ultimate 6.1.7600.0.932.81.1033.18.2046.1516 [GMT 1:00]
AV: Advanced SystemCare Ultimate *Enabled/Updated* {1C304DC4-1D72-5DB9-B33A-43B638ECFD30}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ascsvc.exe
C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ascavsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\syste... Read more

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