Computer Support Forum

Cleaning out the drive for the first time

Question: Cleaning out the drive for the first time

I'm not sure what's what and who is friend or foe....I have a lot of trouble with "hanging". Can someone help me?? and please be a little explicit with your directions on what to do......much thanx

Logfile of HijackThis v1.97.7
Scan saved at 11:45:00 AM, on 11/30/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Microsoft Office\Office10\POWERPNT.EXE
C:\Program Files\Microsoft Office\Office10\MSTORDB.EXE
C:\Program Files\Winamp\Winamp.exe
C:\Program Files\Microsoft Office\Office10\WINWORD.EXE
C:\Program Files\Microsoft Works\MSWorks.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\mizuno\Local Settings\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =*
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =*
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =*
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =*
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =*
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
O1 - Hosts: search.netscape.com12.129.205.209
O1 - Hosts: search.netscape.com12.129.205.209
O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINDOWS\bi.dll
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: (no name) - {029CA12C-89C1-46a7-A3C7-82F2F98635CB} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet5_48.dll
O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\windows\googletoolbar.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {D54F9C95-A741-41D3-84D1-3FE8E8B2D299} - C:\WINDOWS\SYSTEM32\mo030414s.dll
O2 - BHO: (no name) - {DB37EA37-5BA5-45BB-9B88-6796AA197701} - C:\WINDOWS\SYSTEM32\gknjgla.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Smart Login - {AB4758E0-5BC4-11D6-A846-DCEF4DE0604E} - C:\PROGRA~1\SMARTL~1\SmHToolBand.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\windows\googletoolbar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [QD FastAndSafe] C:\Program Files\Norton SystemWorks\Norton CleanSweep\QDCSFS.exe /scheduler
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [EPSON Stylus CX5200] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /P19 "EPSON Stylus CX5200" /O6 "USB001" /M "Stylus CX5200"
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [bhp] C:\WINDOWS\System32\bhp.exe 1070129160
O4 - HKLM\..\Run: [updater] C:\Program Files\Common files\updater\wupdater.exe
O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\WinPatrol.exe
O4 - HKLM\..\Run: [ Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup
O4 - HKCU\..\Run: [EPSON Stylus CX5200] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE /A "C:\WINDOWS\System32\E_S17.tmp"
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://C:\WINDOWS\GoogleToolbar.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\WINDOWS\GoogleToolbar.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\WINDOWS\GoogleToolbar.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Get It With Kontiki - res://C:\Program Files\Kontiki\bin\bh309190.dll/201
O8 - Extra context menu item: Si&milar Pages - res://C:\WINDOWS\GoogleToolbar.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page - res://C:\WINDOWS\GoogleToolbar.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Yahoo! Messenger (HKLM)
O9 - Extra button: SmartLogin (HKLM)
O9 - Extra button: (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O12 - Plugin for .m3u: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin4.dll
O16 - DPF: YExplorer1_8US.CAB -
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) -
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} -
O16 - DPF: {20AD521D-3A3E-11D4-BC32-0050040D952B} (SwIcdInstall Class) - file://C:\DOCUME~1\mizuno\LOCALS~1\Temp\WZS81.tmp\
O16 - DPF: {2B36F775-8CF5-4489-B454-2D1B80984CF2} (FXPluginCtl Object) -
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) -
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) -
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} -
O16 - DPF: {4DB79B88-84B2-11D3-81B4-525400E7AB54} (Axe Control) - file://C:\DOCUME~1\mizuno\LOCALS~1\Temp\WZS659.tmp\
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) -
O16 - DPF: {768D513A-C75B-4FAA-8452-E906CDAB6545} (FVLiteLoad Class) -
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} -
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) -
O16 - DPF: {9656B666-992F-4D74-8588-8CA69E97D90C} -
O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) -
O16 - DPF: {A45F39DC-3608-4237-8F0E-139F1BC49464} -
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) -
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) -,0,1730,0
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} -

Relevance 100%
Preferred Solution: Cleaning out the drive for the first time

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Cleaning out the drive for the first time

Go into Control Panel, Add/Remove programs and remove


Run HJT again and check all of these that remain.
O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINDOWS\bi.dll
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: (no name) - {029CA12C-89C1-46a7-A3C7-82F2F98635CB} - (no file)
O2 - BHO: (no name) - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet5_48.dll
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
O4 - HKLM\..\Run: [ Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net

Close all browser windows prior to clicking fix checked.

Reboot and post back to let us know how things are going.

1 more replies
Relevance 59.45%

Hi Flavalee gave me a website to do the clean and reinstall but for some reason I am having a hard time to get it to do what it is doing on the instructions on the website.

Can someone please help me do it step by step.


Answer:Solved: Help havine a hard time cleaning har drive and reinsatting vista basic!

16 more replies
Relevance 49.61%

So Ive noticed my internet has been slow and doing some weird things lately, so I figure its time to get it cleaned up again. Here is my hijackthis log....Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:41:57 PM, on 10/29/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:E:\WINDOWS\System32\smss.exeE:\WINDOWS\system32\winlogon.exeE:\WINDOWS\system32\services.exeE:\WINDOWS\system32\lsass.exeE:\WINDOWS\system32\Ati2evxx.exeE:\WINDOWS\system32\svchost.exeE:\WINDOWS\System32\svchost.exeE:\WINDOWS\system32\svchost.exeE:\WINDOWS\system32\ZoneLabs\vsmon.exeE:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeE:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeE:\WINDOWS\system32\spoolsv.exeE:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeE:\WINDOWS\system32\CTsvcCDA.exeE:\Program Files\Symantec AntiVirus\DefWatch.exeE:\WINDOWS\system32\PnkBstrA.exeE:\WINDOWS\system32\PnkBstrB.exeE:\Program Files\SanDisk\Sansa Updater\SansaSvr.exeE:\WINDOWS\System32\svchost.exeE:\Program Files\Symantec AntiVirus\Rtvscan.exeE:\WI... Read more

Answer:Time For Another Cleaning

Hello fritzle,Welcome back to Bleeping Computer Sorry about the delay. I don't see anything malicious in your log, so have a look here :,tea

27 more replies
Relevance 49.61%
Question: Its cleaning time.

hello, i need to clean my computer.

i need to see if i have anything wrong in the system.

heres a hijack log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:27:58 PM, on 6/11/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files... Read more

More replies
Relevance 48.79%

Hey everyone!

A friend of mine gave me an HP Pavilion dv1411se notebook and I would like to give the fan and heatsink a thorough cleaning, although I'm pretty positive the fan doesn't work at all. However, I've seen pictures online of how much dust can build up on the heatsink and I'd like to get that taken care of. Ultimately, I would like to replace the fan and possibly the heatsink altogether, but for now, giving both a proper cleaning will give me peace of mind. My objective is to pull the thing apart in order so do so.

This will be my first time doing anything like this and my reason for wanting to is the fact that computer repair shops are just too damn expensive for my budget, plus I'd really just like to know how.

Does anyone have any good words of advice before I tear into my laptop? I've read somewhere that static electricity can "fry the system." Is this true? I'm planning on getting rid of the dust from the heatsink with a vacuum, but I've also read that this isn't always a safe practice either.

I'm gonna use the HP Maintenance and Service guide to assist me:

If anyone else has any other tips or suggestions, I'd appreciate it.

Answer:First Time Cleaning Laptop

13 more replies
Relevance 48.79%

Hi...I'm getting some annoying pop ups again. I would really appreciate it if someone could go through my HJT log and offer some suggestions. Thanks in advance!

Logfile of HijackThis v1.99.1
Scan saved at 4:35:06 PM, on 12/21/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpomau08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Linksys\Wireless-B PCI Adapter\OdHost.exe... Read more

Answer:Solved: Help with Pop Ups....time for a cleaning??

8 more replies
Relevance 48.38%

Hello, I'm sitting here with my Sony Vaio model PCG-61112L juuuust about cracked open and waiting to be cleaned. I've noticed lately that fps during games has been dipping, and i'll get gpu driver errors whe browsing the web, causing my display to refresh (always recovers). This is why i am cleaning it out now.

I've got my RAM chips, battery, and what i think is the hard drive removed, and all screws out. When i tried opening the bottom case, i then noticed that there is a small black cable attached to the case. I have no idea what this is, but it is attached to a ribbon thing next to where the RAM chips were labelled as "To MB." Sounds like it has something to do with the motherboard, but all i want to do is disconnect it or something so i can get the bottom casing off so i can clean this thing. Any help on this would be fantastic.

Answer:Cleaning inside of laptop for first time

"and what i think is the hard drive removed" & "I have no idea what this is" Click to expand...

Do you have a service manual for this laptop? My advice, since you don't sound very knowledgeable or experienced, is to stop what you're doing. Your problems about FPS & GPU driver errors are most likely due to other issues than the computer needing cleaning.

3 more replies
Relevance 48.38%

I have completed the Major attitude removal guide. I have attached the 2 reports for someone to provide feedback on what is wrong with my desktop PC. My infection occurred when I upgraded from the internet security suite Kaspersky 6 to version 7 which is still active now. Please can a qualified person interprete the reports that I have attached?


Answer:Cleaning an infected Time PC desktop

Attached is another log file that was too big to attach in my original post.

The desktop PC still appears to be infected because the machine still operates slowly and prompts PID error messages from Kaspersky 7. Any help I can get is appreciated!

11 more replies
Relevance 47.97%

My friend has a laptop that he has had for about 5 years now. He has stopped using it because it is slow and often freezing. It is running windoes 7 i think. I said I would take it and try to sort it out for him as I know you guys would be able to help me. I don't think he ever did malware/virus scans. Probably everything that would need doing is going to have to be done. He has probably never done any updates to anything. I don't really know where to start so was hoping someone could talk me through it.

Answer:Cleaning up and removing malware from an old laptop for the first time

1/ Is there any Data that requires to be backed up first - That he needs ?.....DO THAT FIRST !
    If not - i would restore it to the day he got / if it has a Factory Restore Partition.
2/ If you choose the Factory Restore option , goto the Manufactures site of the Laptop / enter the Model etc / follow the Instructions to Restore.
    After that is done / you then need to do all Windows Updates / Antivirus / and Install your Programs.
3/ If you need to just clean it up / or the restore partition is not available , and just remove any Malware / Viruses etc....
    Then you will need to post the Make / Model and wait for assistance in the removal of such and post various Logs as instructed.

2 more replies
Relevance 47.15%

Fan IssueI've cleaned my laptop sometime this month after about two years of use. Popped it open, blew everything, popped it back. I saw a post before posting this about removing the battery before cleaning so i'm considering going back and doing that. I usually keep it running in high performance because I use it for gaming. Core/CPU usage is almost never above 10%, currently sitting at 2%-4%. Memory is usually high because I only have a 500GB SSD, currently at 58%. The other stats (disk, network, and GPU), sit at 0 (although GPU will boost to about 60% when gaming). Currently, I have it in balanced mode and set the maximum core usage to 40% and it's still going strong. Any suggestions?  Gaming IssueAlso on a side note, if anyone can assist me with a gaming issue I'm having. My computer has a 960 GTX, i74720GQ @ 2.6GHz, and 500 GB SSD (samsung evo--upgraded from 1TB HD) and I'm having issues with my FPS in-game. It locks at 30 or FPS across all games. I do have two GPU's (integrated and 960 GTX) and have always used the GTX as the primary source, uncapped in-game graphics, limited background interference (services, programs, etc.) and possibly other things I can't think of but cannot release the in-game FPS cap. Even when settings are at the lowest settings. In previous times, if I were to uncap, it'd reach above 60 easily consistently but now when it's uncapped, it never goes above 60. One might ask what changed? After upgrading from HDD to SSD, I had to reset my ... Read more

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Relevance 46.74%

On their site it is written that only one on-demand scan will be performed.Does that mean if I run the online scanner on my pc for once and clean detected items,I will not be able to use it in future?There is also a 30day unlimited trial offer is given.Not sure if this is about their private wifi or online scanner.Seeking some advice and feeling terrified.

Answer:ESET online scanner provides only one time free detection and cleaning?

What web page did you see that information?The main scanner page and FAQs do not say it can only be used one time. every scan, you have the option to uninstall the ESET Online Scanner with all its components or leave them for future scanning.

8 more replies
Relevance 43.05%

I think my CD-ROM drive may need to be cleaned. I've had the computer for almost two years and I've never used a product to clean the CD-ROM drive or the laser before.

I think it may need to be cleaned because sometimes the CD-ROM drive will take a few extra seconds to eject the CD and occasionally in My Computer, the label/ logo for the specific CD may not show up.

After this happens, I will get one of the following errors in the Event Viewer:

"The device, \Device\Ide\IdePort0, did not respond within the timeout period."

"An error was detected on device \Device\CdRom1 during a paging operation."

"The device, \Device\CdRom1, has a bad block."
The second error is the most common one. I don't have these very often, but I had it happen to me yesterday and today and it is beginning to concern me. What should I do?

I'd appreciate some help. Are those CD-ROM cleaners with the little brushes on them safe to use or would you advise against them?

Answer:CD-ROM Drive Needs Cleaning?

Most computer and office supply stores sell cans of compressed air. You can use compressed air to clean your optical drive, but don't expect miracles. You have to be careful about the dust bunnies and various particles shooting all over the place, and be especially careful to protect your eyes, nose, and mouth when you do this.

The air won't get all of the dust out; some of it will accumulate in the back of the drive, but as long as you can clean the optical mechanism, you should see an improvement in the function of the drive. If doing this doesn't help, you'll need to begin looking for a new optical drive.

1 more replies
Relevance 43.05%

My Laptop is becoming awkward. Some CD's it reads, others "D:\not accessible. The device is not ready". The CD's are read with ease, by my desktop. I've used a CD Drive cleaner on the Laptop, but no better results.Any advice welcome.Trev

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Relevance 43.05%

I've suddenly got a problem writing files to a CD. Bought a CD cleaner disc and used this, but it hasnt worked. Do I need to buy a new drive, if so, how much would they cost.?

Answer:cleaning CD-R drive

"I've suddenly got a problem writing files to a CD"Fancy giving us a bit more information?What kind of computer?Which os?which make of drive?what disks did you use?what software did you burn with?what are the errors you're getting?As for price 30 to 35 for a dvd rewriter from PCWorld.

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I have a USB drive I want to put pictures on to hook up to a digital picture frame. I deleted all files currently on the drive. Then ran the Ccleaner wipe function on it using the 7 pass function. When I hook the drive up to the picture frame with some pictures I put on it it shows the pictures but also starts to play music. How can I clean the drive better? Get rid of these music files that I already deleted?

Answer:Cleaning a USB drive

Is this a USB flash/thumb drive?

Which version of Windows are you using? It should just be a matter of formatting the drive to completely erase it. Does it have any special software you need like SanCruzer's U3 software?

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I saw this kit in the store that claimed that it could be and should be used to clean out the DVD/DVD-WR head because of dust and such...It claimed that having a clean "head" for the DVD-WR will enable the drive to function better and cut down on the probability of malfunctioning, not to mention smooth burning (is that an oxymoron? )

Has anyone used this kit before? (I think it has a CD and some other stuff in the kit)

Should I even worry about the head getting dirty? If so, what is the best way to clean it. For VCRs, I know that it is helpful to clean the head every now and then, is it necessary for DVD/DVD-WR drives?

Answer:Cleaning DVD/ DVD-WR drive

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HiMy C Drive is nearly full, it contains all my program files. Im not sure why it uses up so much space as i really dont have that many programms! how can i identify what files i do and do not need?thanks

Answer:Cleaning up my C Drive

For a start, download/install and run the One Click Maintenance (tick all the boxes except Tracks Eraser) in this little program, this will automatically get rid of a lot of junkclick hereThen see how much difference that makes.

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Question: had drive cleaning

im running on a presario 5000t pentium III 733 MHZ 384 MB ram 20 GB hard drive of which 4.5 GB free. which of the following programs are safe to delete without causing a problem? my system resources are good at 91% and everything else is running ok. ive been to a few of the recommended startup list sites pacs-portal etc but i guess i need to hear it personally. 1. Compaq IE customization
2. oobe online
3. WebISP
6. net registration
7. service connection
8. rich fx player
9. access ramp installer
10. attune
11. compaq auto updater
12. compaq digital dashboard
13. compaq hardware discovery
14. easy access button support
15.webpublishing wizard
16. windows second editon digital video update
i use juno isp and do have virus protection. everything else is fine just trying to recover HD space. thanks in advance to all who respond.

Answer:had drive cleaning

Hi Starzf#1, Welcome to TSG !!
I see you have Attune. That has been a susopect of spyware. If you really dont need it I would uninstall it then run adaware. Web Publishing can go if you dont use it.

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Question: Drive cleaning

Junk and unwanted remnants on my hard drive like tmp and system files drive me nuts so I would like to clean my hard drive using a combination of utilities like CCleaner and Defraggler.
In order to understand how the cleaning works, I have a few questions to ask.

In defragmentation, does Defraggler perform a complete transfer of data from one block to another, or does it copy the data from one block to another? I understand that deleting files only deletes the pointer but not the data itself, so I'd like to know if defragmenting behaves the same way. (Is defragmenting going to leave data on the old block and mark it as writable space?)
My next question is, how does Drive Wiper works? I intend to overwrite the free space on my hard drive. I read somewhere on the web that Drive Wiper replaces the data on the free space with all 0's, all 1's or random data. I would like a "factory reset" of the free space on my HD and would Drive Wiper accomplish this?
If I run Recuva after Defragmenting and Wiping, will it still detect the deleted files?
Any other tips on cleaning the hard drive?

Answer:Drive cleaning


Originally Posted by Viridian

(Is defragmenting going to leave data on the old block and mark it as writable space?)

Yes, defragging wouldn't overwite the old sectors. It's not what defragging is for and would roughly double the time defragging would take - and defragging is already a time-intensive process.


My next question is, how does Drive Wiper works? I intend to overwrite the free space on my hard drive. I read somewhere on the web that Drive Wiper replaces the data on the free space with all 0's, all 1's or random data. I would like a "factory reset" of the free space on my HD and would Drive Wiper accomplish this?

If this Drive Wiper has a "wipe free space" option, then it should accomplish that, yes. However, references to the deleted data such as recycler bin logs and thumbs.db files may still exist, so wiping free space isn't a perfect solution.


If I run Recuva after Defragmenting and Wiping, will it still detect the deleted files?

It shouldn't, but depending on the quality and thoroughness of the wiping program there may be stuff left. Also, while Recuva is IMO the best user-friendly recovery program, there are much more efficacious professional tools that would have a better chance of finding leftover data.


Any other tips on cleaning the hard drive?
... Read more

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My D drive has only 4% of space left. I would like to either clean it out or delete some things that are in it. How do I safely do this without reformatting my entire computer? I do Not want to wipe the whole computer, just free up some space on the D drive, without having to reinstall anything.


Answer:Cleaning out the D drive?

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I have recently updated win 7 to SP1 and am now trying to clean up C drive which has grown from 47 GB to 90 GB - not necessarily due to updating.
can I safely remove C:\_Backup.RC
every time I update ATi video board the previous version is not removed, I now have various versions under C:/ATI/support/ in their respective directories, can I remove all except the most recent.
I see inumerous versions of spinstall.exe, can these be removed

thanks in advance

Answer:cleaning up C drive


You should leave the ATI drivers just in case you need to roll back. _Backup.RC is unnecessary, but it could be beneficial if you could move it to a backup drive. spinstall.exe can be removed; this is only used to install SP1.


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I am about to sell a laptop but want to leave the operating system intact and office package whats the best way of ensuring all my other documents are properley erased prior to me selling the laptop on thanks for any advise

Answer:cleaning a hard drive

If you have the O/S disc I would suggest scrubbing the H/D with a copy of Eraser from this link. click here and carry out multiple passes. Then reinstall the O/S.Alternatively use Eraser to erase each file or folder individually.I would not be happy with this method if there is sensitive information on the drive.

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So I've had some issues, partly because my C: drive got clogged up. So, sharing what I've done (and where I've got some questions) on things I'm getting rid of, that Disk Cleanup doesn't automatically do:

Deleted these (but haven't emptied the trash):

3.25M C:\Documents and Settings\primary\.thumbnails\normal
XXXX C:\Documents and Settings\primary\.thumbnails\fail
I expect these two will regenerate with use

C:\Documents and Settings\primary\Favorites

5.61M C:\Documents and Settings\All Users\Application Data\Microsoft\DrWatson
Saved this elsewhere, don't recall using the software

12.8M C:\Documents and Settings\All Users\Application Data\Apple\Installer Cache
26.6M C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache
Figure these are just detritus left-over from installing stuff

702M C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\INFECTED
These are just quarantined items, I really do need a way to lock them up so they can't activate and save them elsewhere, in case when I go back thru archives there is something I wanted from the files...
Right now, just dumped onto another partition. Avira may just grab them back (but I found others from a prior cleaning spree, so perhaps not?)

3.83M C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\LOGFILES
(2.39M) Left these (unfortunately, they're the bulk of the space): avesvc, avguard, sched, set... Read more

Answer:Adventures in cleaning the C: drive (XP)

The \path\names\inblue tell you that directory is compressed.
This is great for archives and seldomly used files, but really impact your performance if this is done to a dir with *.EXE or *.DLL files

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After having a "small" problem which members of this Forum helped me resolve, I have this query.I have two HD's 40GB (this was the Master) and 120Gb (slave), WindowsXP was on the 40GB.This drive was stuck while I was installing Nortons system works.To cut a really long story short.I made the 120GB drive the master and the 40GB the slave, reinstalled WinXP on the 120GB.How should I clear the 40GB drive of the winXp that I do not want.TIA

Answer:Cleaning second hard drive

Do a format. What you'll need, is a 98 boot disk, so you can go into dos first. If you don't want the hard drive I'll have it.

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I have a computer, but certain components of my Panda anti-virus terminate or crash unexpectedly (namely webproxy.exe), leaving me open to threats.

I tried to run webproxy.exe, as well as avengine.exe (which I believe to be an important component of panda too), but to no avail.

I have scanned the Windows XP PC with Panda, ad-aware and spybot but found nothing.

Is it worth to try to clean the hard disk in order to remove any viruses or other problems which could be causing this?

I do not want to completely wipe it and re-install windows or anything since I have never done that before and I am unsure of whether I ever created restore disks.

Would the problem be fixed if I restored the computer to it's earliest state (which should be the factory settings)? How can I check when the earliest restore point was made?

Thank you.

Answer:Cleaning the hard drive

Kushika said:

Is it worth to try to clean the hard disk in order to remove any viruses or other problems which could be causing this?Click to expand...

Before doing that...if you suspect malware try this first

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(apologies if this has already been covered - couldn't find anything in the archive)Hi allI'm using XP Pro and I need to free up some space on my hard drive as I only have about 500MB left on 8GB C Drive, and a large chunk of this is in the Windows folder (3GB!).Does anyone have any tips on how to free up some space apart from defragging and compressing? I still have quite a few files named something like "$NtUninstallKB867282$" - I'm assuming its ok to delete these?I have about 200MB of temporary files which can also be deleted, but what can all the rest of the space be going?The hard drive is virtually partitioned into C: and D: drives so I would ideally like to reallocate some space from the D: drive to make the C: bigger. Is there any straight forwrd way of doing this without having to reformat the hard disk?Thanks in advanceJim

Answer:Cleaning up hard drive

Go into Regedit and delete all folders that are left behind from programs that you unistalled in the past.Run ccleaner too.

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Just doing some house keeping and wonder if formatting "D" drive is ok?
Yes I have made recovery discs and have a clean laptop.
Looks like my laptop has 2 separate drives.
see snips of my computer and "D" drive.
Would you format "D" drive?

Thanks in advance!

Answer:House cleaning D drive?

Hello Dennis,

If the bottom screenshot is the contents of the D: drive, then it appears to be nothing more than a back up drive where you saved a created system image to. You can format if you like without a problem to have a empty D: drive again.

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I have a small solid state drive (ssd - 120gb) which I use as my main C:/ drive. It has become overloaded with junk and I want to safely remove any unnecessary programs and reinstall to an external hd those programs which I use but are taking up prime real estate. I'm down to 10% available space. I know I should also defrag the drive as well. I don't think I've ever done that on this drive and it's about 1 1/2 years old.

Answer:Cleaning up my main drive

You...don't ever defrag SSDs.
It's not programs that take up real's data files (videos, music, etc.).  If you remove those from your SSD (having them there is not an advantage), you would be better served, IMO.

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I have ordered a new computer and plan to give this one away. I want to make sure the hard drive is CLEANED of all my personal information, and I understand that merely formatting the HD doesn't get the job done.

Is there a method or shareware program that will overwrite to the point that nothing is recoverable?


Answer:Cleaning hard drive thoroughly

Yes there is.
Download "Kill Disc" and be sure to follow the directions about saving it to your hard drive and then sending it to a floppy.
You boot from the floppy and follow the directions.
It will eliminate everything on the disc, partitions and all.
It is not like formatting, which just takes away the "pointers" to the data that is still there.
I gives you several options as to how many times to overwrite.

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I am thinking of dumping my laptop, because to rectify the problems that I am having with it are too costly. But I want to make sure that there is no private details left on the hard drive before I get rid of it. Does formatting the drive do the job???

Answer:Cleaning my hard drive

What is the make and model# of your laptop?
A format will erase all data on the drive, but the data can still be accessed with software tools. Most users will not be interested. If you reinstall an OS, it will overwrite any previous files with the new Install.
Geeks will tell you to be perfectly safe you should wipe the drive with a tool like DBAN. But if your selling your computer, you would want to Format it and reinstall an OS so the new owner won't have a blank computer. Also, most laptops have a Recovery Partition that will wipe your data and install Windows and all drivers, to Factory Defaults. If you use DBAN it will wipe the drive including your Recovery Partition

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To make a long story short, I need to get old deleted files off of my computer. When you delete files with the recycling bin, I know they are still there and can be recovered. So I'm curious if there's a program or process I can do to make them completely gone without changing what I still have on there. Any help is appreciated.

edit: This is on Vista

Answer:Help cleaning my hard drive

Hi and welcome to TSF to make a file or folder dissapear completely you can right click on it and hold the shift button down then choose delete,Be carefull as once you do it you cannot get it back

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I have a Dell laptop - Windows XP-Home.

My question to anyone out there is I know that cleaning a CD player is required once and awhile - if you want optimum sound. Is this required and necessary for the CD player/burner that is in your computer?

I have a kit with some solution and a CD that you put in your CD players - but didn't know if this is safe for computers. I sure don't want to mess up my Dell.

Thank you for clarifying this for me.


Answer:CD Drive and Burner (cleaning)?

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What's the best way to go about making sure my drive is clean before reinstalling XP?

I have seen references to formatting the drive before the reinstall, formatting the drive during the reinstall (quick or full?), and also running a separate program that zeroes the entire drive. What's best? I am reinstalling due to some type of malware that has proven unable to be eradicated.



Answer:Cleaning drive before XP reinstall?

IMO got to the drive manufacturers site, most all offer software to clean the drive. You may have to poke arounf a little find it!

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I am on the verge of cleaning my hard drive and re-installing windows on my machine. Apart from the obvious of backing up stuff I need to keep, is there anything else I should look to be doing or are there any problems I might encounter.
Thanks in anticipation.

Answer:Cleaning Hard Drive

It's quite straight forward, just make sure that you have backed up all your documents, photos, internet favorites, etc... and also check that you have the drives to get you back onto the internet ok. Once you do, make sure that you install a firewall, anti-virus and anti-spyware application as soon as you can

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What is the best (free) software to clean junk and unneeded files from my HD ?

Answer:Cleaning Hard Drive

Here are a few:

Find Junk Files This little package of tools isn't a "must have", but it can be useful at times. Be careful with it because it finds stuff you don't need to remove, like help files and logs to certain programs that won't run without those files. Regardless, it is nice...
...if you know what you are doing.

Empty Temp Folders 2.83 This one is easy to use, and clears temp folders quickly and easily. It is especially nice if you are one of those people who still use Internet Explorer. It's useful for everyone else, too. I use it a lot.

jv16 Power Tools This link is to the last freeware version of the program that doesn't time out, so get it while you can. jv16 is the best registry cleaner that I have ever used.
It is "must have" freeware. Get version 1.2.

I almost forgot bc wipe. You've got to try it to believe it. bc wipe finds stuff that you never knew was there!

A good link for utilities. This page has AnalogX which is good for getting rid of unused dlls. Also, it has a link for IE Eradicator, and quite a few other useful pieces of freeware.

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am using the xpboot from to try and clean a drive.
the format: c command is giving me a parameter format not correct error, any one know why

Answer:need help with cleaning hard drive

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i need to clean my hard drive as i want to in stall win xp as my wins home edition has gone haywire (no desktop icons or bar )tried in task manager for explorer exe to temporary give me icons but it wasnt there ,my child has informed me she was playing about with my pc and was deleting wee folders as she put it ,so if anyone could point me in the direction of free and easy to use software for a clean wipe of a hard drive i would be grateful ,thanks

tried to open my other pc and got this c:\WINDOWS\system32\ctqyrmdv.dll in a box in the middle of the screen

Answer:cleaning hard drive

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I need to completely clean a hard drive on a desktop pc before i reinstall windows xp, what programmes will do this free, after i clean the hard drive is it just a matter of reinstalling windows xp and the computer will run ok.

Answer:cleaning hard drive

If your not selling it on then just do a clean installClean install windows XPclick hereclick hereclick hereclick here

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I am putting together a USB drive with a bunch of programs for cleaning out friends and family's computers. I wanted to get some suggestions about programs to add to the mix. Right now I am planing to put Ad-Aware, CCleaner and am looking for some other open source programs to throw in.

Answer:USB Computer Cleaning Drive

Consider fresh versions of common programs, too:

Flash Player
Windows Malicious Software Removal Tool

Other than that, good anti-spyware and clean up tools like you suggested are about all you need, in my opinion.

Somebody else might have something else, but I can't think of anything else.

I do the same (keep a flash drive of good programs to share). Keep up the good work!!

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Hi, I would like to clean out my flashdrive, completely wipe it clean, without having to download anything with potential viruses. Can someone please help??

Answer:Cleaning out my flash drive

You can format the drive within windows. This will wipe it clean as it needs to be for most people. Follow the steps in this article on how to do it.

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I have a few question that hopefully someone can help me with.

Resizing or adding more room the the D drive.
Please forgive me for posting what may a common topic. I have read up on tips on creating more space by other previous posters. Someone recommended resizing the shadow something by using command prompt. The suggested size is 2g which i did and it freed up about 500mb. He stated that the systems makes backups of itself in the shadow thing and i can increase size by modifying that.

I need about 2gigs free to download what i need to and currently only have 800mb free. For some reason my system is setup to auto download most things into the D drive which i get around by renaming the download path. Need some help with that if you can suggest on setting up my system to auto download anywhere in the C drive. This is my main problem. World of Warcraft, my favorite game, has just released this huge 1.2gig patch. And when i try to download it says to free up the space. This is why I'm here.

Someone else suggested moving anything that i created from the D drive over to the C drive. Many things that i install into the C drive, for some reason also get installed in shorter parts in the D drive. Even WoW itself has a 300mb folder in
D:\Users\Public\Documents. This folder is not the main folder..but just basic Docu folder.
I have been moving bits and pieces of certain things over, such as printer files and fax files as well as some other games. Messages pop up stating ... Read more

Answer:Cleaning the (Recover D) drive

Hello SevSaint, welcome to Vista forums!

Sorry to say, you're going to crash your system; you don't even have SP1 installed ...

Have a look at this tutorial, at the link below.

Disk Management - Delete and Extend

Later Ted

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My PC recently crashed and a friend has a laptop that he doesn't use that he'll give me, with the condition I remove all his"stuff" from the hard drive! Is there software for removing everything off the hard drive except the OS? How would I go about cleaning the HD without removing the OS?

Answer:Cleaning a Hard Drive

How old is the laptop?

It should either have a Recovery Disk that came with it, or a Recovery Partition.

You would use one of these to restore the computer to its factory condition.

But on another note, what is wrong with the "crashed computer?"

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Windows has been doing some strange things, basically telling me it is time to clean the junk and driver conflicts off my system. I realize that on most systems you  simply restore the hard drive to factory settings but  I had the misfortune of having my hard drive crash under warranty and I don't know if the "restore to factory settings" feature would work for me. I did receive a set  recovery discs but am unsure  of how to clean the hard drive and restore the system using the discs. Can any of you more experienced computer folk help me out.

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How do i remove unwanted and old back ups from my hard drive?

Answer:Cleaning up hard drive

You may find this post helpful written by someone here.

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can you please take a look at this log and let me know what I should clean up? when I do a ctrl-alt-delete there are many programs I do not recognize running. there have been a lot of downloads to the computer, so there are likely many spy-ware type programs?? Thanks!!
Logfile of HijackThis v1.99.0
Scan saved at 3:43:48 PM, on 1/1/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

Answer:help cleaning-up hard drive?

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I have 2 drives, a 120 gb SSD for my OS and a 750 gb hard drive for mass storage. Over time the SSD has accumulated other files other than the OS and is now only at 9 gb remaining. I'n not sure if this is a dumb question, but does anybody have suggestions for cleaning out or transferring unnecessary files to the mass storage drive? 

Answer:Cleaning my hard drive

or transferring unnecessary files

 Yes. And your SSD may last longer, The less you write to it the better. Try cut n paste. Or Move the files here, Or what ever windows calls it, Eg select my music folder On the SSD and cut n paste it to the 750 gb drive. Only problem I can see is that your media player may not see the files on your other drive you will have to show it where the files are You can do that with Doccuments, Music, Photos etc, BUT you cant do it with installed progs.
When done do not DeFrag the SSD from everything I have read it causes more harm than good.
6 Things You Shouldn’t Do With Solid-State Drives

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I have a Dell Dem 2400 with XP on it. I want to completely clean the hard drive & reload XP. Can I use a Microsoft Format Utility and then reload or will loading the XP CD format & clean the drive?
The reason for wanting to do this is because I think I have a virus.

Answer:Cleaning the hard drive


Some viruses can be removed with a little work and a format and reinstall isnt always needed, however if this is the path you wish to use simply boot from the XP CD and follow the prompts to install a new copy of XP. when you get to the part about the available partitions choose to remove them all and then recreate them, this will erease all the data on the drive.

Make sure you have backed up your important data and that you have all the drivers you need before proceeding.


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I cannot clean my drive with dban
Because it doesent boot up the disk.

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Thinking about the fact that I had not cleaned my optical drives in a very long time, I used one of those disks with a couple of brushes attached, to clean my DVD drives. I can't be certain, but I think that it improved the read speed while encoding some video by 3-5 fps, and perhaps stabilized the speed somewhat.

That is as much as I have ever done, but being a smoker, and knowing the sticky nature of nicotine smoke, I would bet that the brushing didn't remove that. I read a couple of web pages, where it recommended using canned air to blast in the tray slot, but I tend to feel that might just blow the dust around, and still not remove the nicotine. Another metioned using a Q-Tip moistened with isopropyl alcohol, directly on the lens of laptop drives, because the lens is attached to the tray, thus exposed when the tray is open, but that is not true of an internal desktop drive.

Therefore, I'm wondering how advisable it would be to use that alcohol to moisten the little brushes on the cleaner disk for that purpose? Obviously, it couldn't be much, otherwise it would be slung around inside the drive, and likely would dry very quickly. I'm not sure if it would really make the lens cleaner, or just smear the nicotine around.

I'm hoping that someone that smokes and has tried something like this will respond, rather than others with no real experience.

Answer:Optical Drive Cleaning

I do not smoke and hence do not qualify for a suggestion but ranting - I never stop.

1. Do not smoke in front of the computer.

2. Just use a fine micro-fibre cloth and give some gentle wipes to the lense.( I would avoid any cleaning liquids)

I also have read that cleaning disks with minute holes that blow air on to the lense due to the centrifugal force of the spinning disks are available and is a better one than the brushes.

But in your case, a gentle wipe is perhaps called for.

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Hi I want to sell my old PC so i need an Excellent Hard Drive Cleaner I am not a computer techie more a computer dummy but what I have read about software that can recover anything off your Hard Drive (Encase or F.R.E.D.D.Y) I am afraid that someone will be able to retrieve my Data I do all my banking and payment of bills on the net So I am looking for a good one please Evidence Eliminator looks good but it costs nearly 100 English Pounds thats to expensive for my disabled pension to afford. In case you are wondering a new Computer is to expensive for me to but as my son is in business he is upgrading and giving me his computer.
Thanks Guys

Answer:Cleaning my Hard drive


This PC of yours is it one from the likes of DELL, HP (OEM makers) etc that will have a restore disk/partition or is it a custom build PC that you still have a Windows disk for?

Reason to ask this is you could wipe the HDD completely and re-install a base Windows with no apps or what came with the OEM PC.

Or you can use the likes of Eraser and CCleaner to wipe files (in CCleaners case you need to choose the secure erase options in the Options > Settings menu, depending on what erase option you choose be it 3 pass or 35 pass Gutmann then it may take quite a few hours to finish. It may also take a while to make sure you have deleted and erased securely all your personal files.

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Hey I used to dualboot 2 window xp by mistake and now I want to clean out my hard drive D so I can use it, how can I do this?

Thanks in advance!

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May want to sell my laptop, but don't have any restord cds to completely reformat the hard drive. What can i do to clean the drive with out removing the applications on the machine to sell it?I just want my personal data removed

Answer:Cleaning Hard Drive

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I am trying to clean my laptop so I can dispose of it. trying myself but need some help please. can anyone give me a simple solution or do i just press reset?!

Answer:cleaning of hard drive

What exactly do you mean by "dispose of it"?

If your laptop is no longer going to be used by anyone else, remove its hard drive and then destroy it with a drill or heavy hammer.


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im probably going to get some chuckles for still making use of an ls120... but the drive is getting a bit long in the tooth and while it works fine with regular floppies it has a horrid time with its own disks.... many times the disks have to be ejected the reinserted (some times 3 or 4 times... or more...) to get the drive to realise that it is indeed an ls120 disk... (this is a hardware problem not a software one... ive already narrowed that down) and when it does see the disk read/write operations are horridly slow...

so my question is this... how does one go about cleaning an LS120 drive when the LS-specific cleaning disks (imations only recommended method) are long since out of production?
also does anyone know of any sites that have technical information on the head assembly?

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Hi, I want to clean hard drive up to save space. When I look in control panel to remove programs there is long list of security updates (hot fix) for windows xp dating back to year 2004. What should I do about these? Thank you, pablo

Answer:Cleaning hard drive

>> Hi, I want to clean hard drive up to save space. When I look in control panel to remove programs there is long list of security updates (hot fix) for windows xp dating back to year 2004. What should I do about these? Thank you, pablo <<

Hi Pablo and welcome to Major Geeks!

Do you mean you saw all of these Hot Fixes "uninstallers" in Control Panel > Add Remove? And now you want to remove them to 'save space?' My advice would be to leave those alone.

First of all, removing them will only save a miniscule amount of space and I doubt that you'll notice the difference. Just for the heck of it; I removed all of them one time on an older machine (that had like dozens of these hotfix uninstallers in Add/Remove). After I deleted all of the uninstallers; I used a tool called DiskMem Panel to see the difference and there was no noticeable difference.

Secondly, these may be necessary at some point in the future; because you may actually NEED these uninstallers to get rid of a hot fix that "goes bad." That's why Microsoft installs these uninstallers - as a safety precaution. If this situation happens and a BAD hotfix shows up which has to be removed; you will have no way of doing so, because the uninstaller is gone.

That being said, if you want to clean out junk files from your hard drive (safely) you should download CCleaner Slim (No Yahoo Toolbar, English) available right here at Major Geeks. Use the 'clea... Read more

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could anyone tell me if there is a free hard ware cleaner for cleaning unwanted files out there before ipay for one and please advise which is the best one thanks

Answer:cleaning your hard drive

CCleaner - Crap Cleaner free software download - Spyware FREE"CCleaner is a freeware system optimization and privacy tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. But the best part is that it's fast (normally taking less that a second to run) and contains NO Spyware or Adware! :)"click here

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What is the best way to clean out a computers hard drive and prepare it for a new installation of windows? When i try to run the Windows disk, I get a message telling me that it cannot be done because the OS version I am trying to install is older than the one currently on the computer. It tells me to restart but I cannot restart. All i can do is manually turn the computer on and off through the button on the CPU. How should I handle this issue?

Answer:Help with cleaning out a hard drive

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How would you clean the insides of a dvd-drive without being able to open the cover(not talking about the tray..)

My xbox360 has a broken dvd drive .. it can't read media anymore. I don't want to open it up because it'll void my warranty. I'm just trying to see if I can fix it before the UPS guys arrive and I send it in for repairs.

Answer:Cleaning a dvd drive without opening it

If its not reading a disc, chances are pretty good that it need to be replaced! Besides it is under warranty, why you worried about fixing it yourself?

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i am using windows xp home, i recently and several times used the restore to an earlier date feature, now my hard drive available space went from 20 gb to 6 gb. I also use the feature (add / remove) programs and many of them will not remove. I get messages like (could not open INSTALL.LOG file when I try to remove several programs. I also want to remove AOL and all its components for instance and that seems impossible. How can I remove programs from another place besides the add remove program feature? When I remove things are they really gone, it seems they are not if I can use the Restore to an earlier date feature. [email protected]

Thank you, Larry

Answer:Hard Drive Cleaning

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Hi all
I have just been given an older computer with 512mb RAM, 1Gb Athlon CPU, Windows Home Edition. I want to clean the hard drive, but maintain the operating system. I know Norton Utilities has something for this, but I'm not a fan of Norton. As this is a secondary computer, I don't mind experimenting (at least more than usual . I've heard mention of Eraser found at Has anyone ever heard of this? Any other suggestions? It's not one I want to spend alot of $$ on, but would like to give the last owners some privacy.


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i cleaned the dust from my custom built pc and when I booted up it could not find windows. I tried twice more same result.
I opened it up again and checked some connections and unplugged and reugged some of them. I especially checked to see the hds were connected which they were.
I rebooted and got into the bios and checked the boot order. The only options I saw were the DVD drive and my external hd. I didn't see either of my internal hds as a choice!
So what should I do?

I have win 7 64 bit, amd processor. Most parts are new (e.g. Have been replaced) except the hds. I had zero issues before I cleaned out the dust.

I'm writing this via my phone so I have no access to specs.


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Hello again. Love the site and appreciate all the help!

I wasn't sure which section to post this but here goes:

I have a new pc arriving soon and would like to give the old one to a friend. Sure I could probably sell most of the parts for something but this would really help him out. My question is that I am unsure exactly what files/folders to delete before I give the old pc to my friend.

When you really think about it, your whole life and personal information is on your pc. Obviously I want to delete all Temp Files, personal folders and documents but what about passwords,log-in names, past searches and inquiries and whatever else someone may find that could potentially harm me? With my luck, my friend will find some Stored Passwords and Porn Pics folder that I had no idea exisited.

I'd like to get my old pc back to the original day I turned it on, if you know what I mean. Otherwise I really wouldn't feel to bad about destroying (then recycling) the old hard drive, just to be safe.

Thank you !

Answer:Cleaning out old PC's hard drive before I give it away.

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I am trying to clear some old personal computer hard drives and want to make sure the hard drives are definitely clean of my information before I give them away.

Does anyone recommend good software to do this? Do you have to pay or are any of the programs free?

I am fairly computer illiterate so any help would be grateful!

Answer:Solved: Cleaning the Hard drive

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I wasn't sure if this should go here or not. Anyway, my brother in law said he knows how to completely wipe a hard drive but it takes 5 hours. Apparently there is a something that keeps track of the time because at one point there was only 1 1/2 hours to go. Would anyone know what this would be?

Answer:Solved: cleaning hard drive

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Hello I am new here and wonder how I have not found this site before ... Anyways i was cleaning up my drive using CCLEANER and something that I was never sure of was when I see in my list of programs. updates, etc. what is safe to get rid of and what is not. I much have 15 entries for things like this,

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Corporation 8/3/2011 476 KB 9.0.30729
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 8/5/2011 600 KB 8.0.61001
and I want to know if it is safe to remove them as well as say old out dated driver updates.

Thanks for any reply =)

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD Phenom(tm) II X6 1055T Processor, AMD64 Family 16 Model 10 Stepping 0
Processor Count: 6
RAM: 16383 Mb
Graphics Card: NVIDIA GeForce GT 240, 1024 Mb
Hard Drives: C: Total - 1907177 MB, Free - 1423948 MB;
Motherboard: MICRO-STAR INTERNATIONAL CO.,LTD, 760GM -E51 (MS-7596)
Antivirus: Windows Defender, Disabled

Answer:Cleaning up my computer hard drive and

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I may need to return my new notebook for refund.How do I make sure everything I've loaded on, to test it, is efficiently removed e.g. photos, email etc etc?Andy

Answer:returning a PC - cleaning the hard drive ?

Eraser will do the here

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Hi. Can you please tell me what to take off the hard drive besides the obvious pictures and things ending in temp? I got a lot of junk on it and the computer is soooo slow I figure if I could clean some of it off it might help!

Answer:Advice cleaning off hard drive please!

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I have a separate 1GB partition on my hard drive for my swap file. Whenever I boot windows pops up a message saying that my drive E is dangerously low on free space and wants me to clean the drive. Is there anyway to stop windows from telling me this every time I boot.

Answer:Win XP Hard Drive Cleaning Popup

I believe the windows management service is responsible for that . You can try shutting it down then reboot the system to see.

start / run / services.msc / scroll down to windows management / double click and disable then apply.

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I've taken a 1TB SATA drive out of my NAS enclosure and plugged it in directly to my main system. The drive is formatted NTFS. What's the best way to clean it up? It's about 55% full at the moment. CHKDSK wants to run in windows, I could run it from command line, but is there something better?

I have a 2nd NAS with enough space to hold the content of this drive, would formatting it be a better option?

Answer:Scanning/cleaning up SATA drive

What exactly are you trying to "clean up"?

CrystalDiskInfo will show you try status.

If you want to test the drive for mechanical issues, use the drive manufacturers disk tools (available from their website). Run the short and long test. If either test fails or has errors, the drive should be replaced (or at a minimum, no longer trusted).

Otherwise, if CHKDSK is trying to run on the disk, it sounds like the data or structure has been corrupted (or the drive is failing).

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I have a Gateway FX4710-UB003A.
When I first started it, the computer worked perfectly. Extremely fast and not many problems. I am running a 64-Bit Vista OS. Recently, I got a virus and I decided to clean out my entire hard drive. The computer came with an Operating System Disc. On the disk it says "WARNING: This process erases all data and files from the hard drive." It told me that I should put in the CD, restart my computer, and follow the directions. I did as it was told. My computer comes with a 640 gb hard drive with 580 gb of usable space. I wanted everything to be deleted. From the looks of it, everything was deleted but the problem is it says that my computer only has 450 gb of hard drive space. That was how much i had before I inserted the CD. Did I do something wrong? If 130 gb are being used, then how come none of the programs are there? I don't know what I should do. I want all 580 gb of hard drive space back but don't know how to do it. Please help me out. Thanks.

Answer:Need help cleaning out hard drive and reinstalling OS

Did you run a full reformat? Or setup the drive with the drive manufacturer's setup software?
You can have the result you report if you do not remove the partition and start over with a new format, a normal part of VISTA setup.

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Been a while since I've done this... I've finally run out of room in my box (both physically and logically) so I need to swap out one of my old Seagate 200GB drives (yea, that long!) for a 1TB drive. I've moved the data off the old drive.

I need to totally wipe the Seagate to the point that it is safe to sell or give away. Still a good working drive so I can't quite bring myself to physically destroy it. I might keep it around as an emergency spare, not sure yet. I have an old program called Eraser (v5) but I'm unsure if this is considered a decent tool.

My preference is something free, since I don't do this often enough to really want to pay. Doesn't matter to me how long it takes to wipe the drive, so long as it's squeeky clean and any data that was on it is unrecoverable.

Thanks for any suggestions!


Answer:Current best drive cleaning software?

format <drive:> /p=1

That will write ones to the entire drive. The data could be recovered by the NSA, possibly.

format <drive:> /p=3

Meets DoD standards for non-recoverability of data.

Pretty economical.

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I am not sure if this is the correct heading. I recently was sent a replacement laptop from Dell because of problems with the one I bought. I have transferred all my files and software. How do I delete everything so they can't see my banking information and other personal information? I need to do this before I send it back to them.



Answer:Solved: Cleaning the Hard drive

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Hi all,

I have tried free and paid software to actually clean up my hard drive but then I go looking around in file explorer and see tons of entries such as windows temp directories chock full of files that add up pretty quickly.

I presume most of the clean up software is on the safe side, so that they stay away from anything with MS or Windows involved. Yet I am constantly Googling things I find and get the runaround. Best to keep it or of no use you can delete it. It's a perplexing situation and novices to experts surely want lots of space on their main hard drives?

Is there actually any database or an actual free or paid software that actually cleans the whole drive including things like definitive answers on should I keep it or not?

It would be super to either have a database look up built or a software that actually tells the darn truth? LOL

Whether or not what I see is deletable sure as heck would give me space back.

I think the Windows community all over the internet are confusing a lot of people with opposite answers. What we need is authoritative answers that are actually correct.

I just don't get it. Somehow, somewhere somebody should be able to put an end to thousands and thousands of free and paid software that actually CLEANS the hard drive, safely and frees up maximum space.

I must say I am not aware of any database or software that actually does what I said above.

Also, I see software installed in Program Files or Program Files... Read more

Answer:Serious cleaning of hard drive with Windows 10 (64 bit)?

Hi Chuck,

For uninstalling applications I use REVO Uninstaller Pro. This application does not only delete the application and its obvious folders etc, BUT also cleans out leftovers in i.e the register.

Please note that these kind software(s) need to be used with care. Perhaps you can get a trial version of RUP and try it with installing a NON-ESSENTIAL application, reboot your PC and then use RUP to uninstall it.

You'll see a lot of 'junk' files, folders and registry entries that you didn't even know of existing.

Perhaps the TenForums genies can chime is for better applications for your needs!


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My Windows drive is getting smaller and smaller with all the updates from MS and stuff. I read here that cleaning the update uninstallation files could free up space, and I found out I have about 700MB of those files.

Is it recommended to delete those, and will it cause any harm to my PC, like crashing etc? What other files should I clean up from the partition to retain some space for the time being?

Thank you.

Answer:Solved: Cleaning Windows Drive

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Are the discs for cleaning CD and DVD drives any good or do they damage the lens ? click here What are the symptoms of a dirty lens, and what's the best way to clean .... any product recommendations ? Thanks.

Answer:CD/DVD drive laser cleaning discs

What you have shown there is a CD cleanerYou need a lens cleaner click here

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I am going to sell my old laptop and would be grateful if anyone could guide me to the correct steps to ensure all sensitive information are wipe out.

I know how to reformat. Will this be enough to clean my hard drive?

Or should I overwrite my hard drive first using ERASER etc and then reformat?

Thanks in advance!

Answer:Cleaning Hard Drive the proper way

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Hello! New to this forum, but done my fair share of reading through everything this weekend! Looking forward to the help, thanks in advance!

So I recently built my first computer, with a 3TB HDD as my only drive. I haven't done much with it because I knew I was getting an SSD and didn't want too much of a headache switching to it as my OS drive, though it seems to be inevitable. I installed a few programs and started digitizing my blu ray collection. I just hooked up my SSD this weekend. Here was my process:

1. Disconnect HDD, Connect SSD (AHCI verified)
2. Clean install of Windows 7, drivers, updates, security
3. Reconnected HDD (both drives have bootable Windows 7 installs)
3. Transferred some data to the SSD and uninstalled all programs from the HDD

Herein lies my problem. It's a similar situation to this poster: Removing Win 7 from HDD after clean install on SSD though I'll try to do a better job explaining it.

Both of my drives have bootable versions of Windows 7 still. I'm prepared to commit to the SSD. I'm trying to do this as clean as possible, and I really have no need for keeping Windows on the HDD. I would just format the HDD, but I have around 900GB of video files I don't want to lose, and no drive large enough to store them on (I have a 500GB externall HDD as well). From what I read, simply deleting the Windows files is not sufficient. I believe the process I need to take is to partition my HDD, transfer the video files to that partition, and delet... Read more

Answer:Some House Cleaning after Switching OS drive to SSD

You're correct that the best way is to move the files to another partition in order to correctly delete the OS and System Reserved partitions from Disk Mgmt on the HD. Then you can create a new partition in the space, or extend the old partition using Disk Mgmt (if to the right), or if to the left here's How to extend partition easily with Partition Wizard - video help.

This is not to say you cannot delete the OS piecemeal using a program like Unlocker for the Windows folder which may balk. The boot files are on System Reserved which can have its partition deleted. And the code which makes the HD bootable will remain inert in the boot sector until it is wiped anyway.

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I am trying to remove unwanted programs off my hard drive, i seem to be running out of space on my hard drive.

There are a couple items in question and some more that are not showing up in " add or remove" programs, is there a way i can a list of ALL PROGRAMS that are on my hard drive.

I have to treid to remove Windows Movie maker but won't let me, it says it is being used by other programs currently but nothing is open

Also, i notice JS2E runtime environment updates seem to be taking up alot of space ( 700 mb) are these required

I am running XP ,specs
Intel Celeron 2.6 GHz
400 MHz Front side bus
Socket mPGA478
Thank you


Answer:Solved: Cleaning hard drive

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A mate`s computer has crashed and I`ve got a spare 10 gig hdd. It`s got my WinXP Pro on it and his OS is going to be Win 98. I`d like to wipe it clean as I`ve loads of private stuff there and I want to give him a clean HDD. How do I clean it, Please?

Answer:Cleaning A Hard Drive Disc

Do you know how to format a drive?

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Hello everyone! I am seeing now that we are getting into the bigger hard drives these days that my old FDisk ways of cleaning and Part. and formating a hard drive is taking forever! I saw the freeware link but I guess I don't know what I am looking at. I was looking for a tool that will clean off a hard drive completely and help me prepare for an install of an O.S.. Can someone please give me a direction to go for this? Thanks as always for the help!!!


Answer:Hard Drive Cleaning/Formating Help

It depends on the the operating system you want to install.If you want Windows XP,you can format and partition your hard drive using the Windows XP cd.

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Can anyone please help me decide which of these folders and files on the C:\ drive of my laptop can be removed without affecting my System?  I know that Documents and Settings, Program Files and WINDOWS shouldn't be deleted, but I'm not sure about the others.

Details of the operating system are:

Answer:Assistance sought in cleaning out C: drive

What...are you trying to accomplish...and why?
What makes you think that removing files/folders...will be a benefit, as opposed to a mistake?
What's the goal here?

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This morning I launched my laptop, then the posted a percentage number, next to it it said along the lines of "Please wait. Cleaning your drive C:", I found it really fishy so then I ran MalwareBytes. It said everything was fine so then I started going through my day. Then this happened. I was playing CS:GO, in the middle of a match then it disconnected me saying something about I couldn't connect to VAC servers because there were files on my system that prevented me? So then I was really suspicious now, so then I ran MalwareBytes Chameleon, but it said there was an error with my anti rootkits. I then tried to launch MalwareBytes again and it says I don't have the appropriate permissions. Help please.

Answer:Launched laptop and it says it's cleaning it's drive

Scanned with Malwarebytes and got this log

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I am selling my cpu and I want to make sure that all of my files are gone. What should I do to assure that my files will be erased and that the new owner want be able to get any of my info? Any suggestions would be greatly appreciated.

Answer:Solved: Cleaning Hard Drive

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Hi,I have been looking for a new DVD drive for my computer. And I have a few more questions,1. The one I have at the moment is a DVD/CD ROM, when I do a search on Dabs I can only find DVD's under DVD, not DVD/CD Rom, why is that?2. I then can get a list of manufactories and when I look at the different specs I have noticed 'mean time before failure' and 'access time'.So what specs should I be looking for in a player?Back to the mean time before failure, I assume this means that when the drive has played for x number of hours it will begin to fail or problems will start, is that correct? If correct, I suppose it would be better to purchase one that has the highest hour time which appears to be around 120,000. This brings me back to my first question what specs should I be looking at. I don't want a huge list, just the important ones. I aslo assume 'access time' refers to how long it takes for the dvd drive to begin reading the DVD or CD. How important is this specification, as in the pro's and con's.Furthermore as I mentioned at the start I cannot find any under DVD/CD Rom, does this mean that not all of them will read and play CD's? Finaly how do I know which player will be ok for my computer, are they all the same as in the fittings are the same across the board?Thank you and Take Care,Michelle:-)click here (my own site)

Answer:DVD drive - mean time failure + Access time

MTBF (Mean Time Before Failure) is a fairly meaningless statistic in this context.Supposedly, it is similar to the average lifespan of the product. To take the 120,000hrs quoted...120,000 / 24 = 5000 days5000 / 365.25 = 13.7 yearsTherefore, the DVD would be able to play continuously for 13.7 years? How on earth did they (sensibly) arrive at that figure? And who on earth is going to try to prove them wrong? And if one should fail after 1 year, does the next one off the production line last for over 27 years?Access time on a drive is the average time taken to move from one part of the disc to another, e.g. from track 1 to track 2. Slightly more useful, but due to the way that the information is buffered (held in memory), the buffer is always full enough to compensate for any slight pauses while the drive head moves from track to track - you won't notice any pauses.Any DVD player will be able to play CDs - it's part of the specification.The simplest guide I can give is - find a DVD player at the price you can afford, and type the name and model number into Google, with the word 'review'. If it has a problem, you will find out, although they are few and far between.The fittings are just the same as for a CD player - 4 screws to hold it into the case, a connector for power, data, and audio, plus a set of jumpers to allow it to be fitted as a Master or Slave.The only DVD/CD combo devices you might find are those that combine a DVD player with a CD Writer, or even more rare, a DVD w... Read more

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Hello ladies & gentlemen. I am looking for some suggestions of a program or two I can buy to help me seriously clean out my SDD Root Hard Drive. I manually deleted over 8 gigs over the last 3 days. But I feel like there is a lot more clutter.

What I currently use is CCleaner & Advanced System Care. I guess what I'm asking, is there anything that is more on a professional grade? A power scrubber that small businesses would use? I want to clear out unneeded registry files, left over install files, left over stuff from programs I have uninstalled, just technical term is "crap" left on the operating system hard drive.

I am using Windows 7 Ultimate x64. Thank you.

Answer:Software for serious cleaning of clutter on SSD Root Drive

Hello RB Mate just how large is your SSD? I am not quite sure what is meant by left over install files though and CC usually is all you need - there is a reg scan feature but if you go there be very careful and always make a backup of anything before you fix issues.

The pro version of CC is not really needed and I think 8Gb is not that much to be honest - I recently cleared 35GB out of a fix I was doing and regularly find 10 - 20 GB of clutter.

Also make sure you keep an eye on the cookies or you will be forever re entering passwords. (Click on the cog wheel > pick cookies form the left hand list > send the ones you want to keep to the right by clicking on them and then the little arrow to the right) When all are picked go back to the brush and run cleaner.

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I'm not talking about viruses but normal clutter. I have so much duplicated data that I'd like to eliminate but don't know if some program may be needing it eventually.

Many, if not all, of my mp3s and pics have multiplied.

I ran a Duplicate File Finder but hesitate to delete anything for fear of botching something important.

I've recently started using a desktop organizer but need a plan or scheme to eliminate the harmless garbage first.

Any suggestions will be appreciated.

Answer:Any clever ideas for cleaning my hard drive?

Paranoia is a good thing when it comes to data, back it all up and have at the cleaning. Programs will tell you if they need something and you will still have it.
I usually clean a bit, run until I am sure I did not hurt anything then clean more.

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I'm not sure if this is the right section, but I couldnt see one that suited my question and I'm running Win7, so hey, here I am.

I have an external hard drive which I have used for years to store many 100s of GBs of various multimedia. My musical taste has changed over the years, so I am constantly deleting albums and adding new ones. However, I have been deleting them through WMP but adding them manually in folders. Now I am left with 100s of folders which look like albums but are in fact empty. Now, I COULD spent 3 days looking through all of these folders and deleting those that are empty, but I'm really hoping there's an easier way. Is there a way for me to search for folders under a certain size maybe? Keep in mind many of the folders still contain album art etc so they aren't technically empty, but can I filter for folders containing less than 1MB of files for example?

It would really make my job alot easier. On the other hand, I could just leave them, but now after noticing the mess that the drive is in I feel the itch to clean. Any help is greatly appreciated.

Also, if there isn't a Windows-based solution, is there a program good at this sort of thing?

Thank You

Answer:Solved: Cleaning Up Folders on Hard Drive

Try this software to locate empty folders, not sure how flexible it is.


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I need to know how to clean files off my hard drive.
I have a 9.5 gb hard drive with 393mb free space.
I have moved all my documents, pictures, slideshows to my second hard drive. I have deleted all temporary internet files and recycle bin. I have deleted every program that I do not use through add remove programs. I was going to defrag but it won't let me unless 15% of hard drive is free. I don't know what is taking up all that space, how to find it, or how to get rid of it.
I am fairly computer literate but this one has stumped me.

One other problem. When I install new programs they don't show up in All Programs.

Thanks for any help.


Answer:cleaning hard drive and missing programs

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Hi there,I just purchased a used Lenovo laptop and would like to clean all the data from the drive; including, the OS. The last time I wanted to do something like this was years ago with a regular disc drive when it was much simpler. The drive is an Intel 320 series SSD.Can anyone advise me how to whipe the drive completely and safely clean. I mean interms of the process and what tools to use. Using ideally free software?The Intel's Toolbox is intended to be installed on a windows OS and obviously cannot whipe the drive its on clean. I also read that filling the drive with zeros is not recomended. I'd like to keep to safe methods that don't risk the integrity of the drive.My second question is regarding security. I would like to make sure the previous owner does not have any software stored on board the computer to hack me or track me or snoop my data in any way. Is there any way I can check for this? It's a fairly new T420 Lenovo and the hardware seems pretty advanced, just seems like a lot of places to store this type of software and I just want the peace of mind that I looked everyone. I have heard of situations like mine that ended in malicious activity.Thanks

Answer:Safely cleaning all data from Intel SSD drive

T420 can wipe the SSD using the following tool:

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I was referenced to this forum after finally clearing out some pesky malware, a root-kit which appeared to be slowly taking up space on my hard drive until i had only 70mbs left. After clearing out the malware, uninstalling the anti-malware programs, and now deleting all but the most recent restore points, I'm left with about 2gbs hard drive space left. I was hoping to have someone look through my current windows and other files to see if I can further eliminate any more unnecessary or irregular files to help give me more Hard Drive space and to improve my CPU's performance.

Using the WinDirStat program I developed the following log, which is current. Please take a look and let me know any recommendations you may have.

Here is a link to my Malware Forum Posts and Cleanup:

Thank you,


Not sure what you want to see, so I'll copy some over. My Documents, photos, music, files, etc are 40 Gb. I didn't include those items in this list. Below is break down of the results... If you'd like to see any of the other folders please let me know. "GCC" is my college.
239.3 GB C:\
214.8 GB C:\Documents and Settings
169.4 GB C:\Documents and Settings\All Users
44.9 GB C:\Documents and Settings\DerochaWS1
474.3 MB C:\Documents and Settings\Administrator
15.8 MB C:\Documents and Settings\LocalService
13.8 MB C: ... Read more

Answer:Cleaning up my Hard Drive after Malware problems

You've focused on the wrong files.

The files in My Documents, etc...are the files that need to be either moved or removed, if the goal is to free up hard drive space on the C: partition.

Any intelligent look will verify that these files take up the greatest amount of space...and the reality is that these files are only on the C: partition because Microsoft thought it a great convenience to users when first devised. The individual files in the My Docs, My Photos, etc. can easily be moved to a different partition or stored on an external drive...and still be fully accessible to any user.


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I am currently cleaning up my windows 7 64 bit box and i noticed something odd in MSconfig for startup items. there are a couple entries that i cant make sense of. I have attached a screenshot of my items in msconfig. my ? is what is the long the string of AAAAAAAAAAAAAAAA's, why are there 2 MS operating system entries? i have an entry of msnmsgr but i uninstalled it compeltely.

Answer:Cleaning up C: drive msconfig weird entries.

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