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Toshiba Service Station has stopped working - Satellite L500 PSLS0A

Question: Toshiba Service Station has stopped working - Satellite L500 PSLS0A

I have a Toshiba Satellite L500 PSLS0A-019002 with Windows 7 Home Premium pre-installed that I received two months ago as a gift.

Apart from disliking some the quirky and useless (to me) Windows Vista / 7 features, as the desktop is loading I get the error message "Toshiba Service Station has stopped working" which proceeds to find a solution, but apparently never finds one because this condition repeats itself every time I boot.

On another thread in these Toshiba forums, someone suggested downloading the independent utility called Toshiba Service Station and reinstalling it. I do not see such utility listed on the downloads page for my Toshiba model. Since I don't even know what the Toshiba Service Station does (unless it goes by another name - Toshiba Bulletin Board perhaps?), I have no idea what is causing the error or how to correct it.

Does anyone have a more precise solution?

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Preferred Solution: Toshiba Service Station has stopped working - Satellite L500 PSLS0A

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Toshiba Service Station has stopped working - Satellite L500 PSLS0A


Service Station is not currently active in Australia, so you can simply uninstall it.

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Had my Satellite P500 PSPG8A-01U004 for 18 months and never saw what Service Station was or meant to do.My newer C660 machine cranked up Service Station and I stepped through a BIOS Update to Version 1.60 recently, so now I know what I am missing.

All my P500 gets is the followup message Microsoft is investigating the problem.
but nothing seems to be happening.

Answer:Toshiba Service Station has stopped working

Almost 2 years I own Satellite P500 and it is definitely my best Toshiba machine I had until now. My machine still runs with original BIOS version and original preinstalled recovery image.

I?ve removed Toshiba Service Station after first start and don?t want to have such programs running n the background slowing down notebook?s performance and inform me about some updates that I actually don?t need. All I install are Windows important updates and updates for antvir application. Nothing more than that.

Anyway, if you have problems with Toshiba Service Station, remove it from the system and install version offered on Toshiba download page -

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Window comes up stating
"Toshiba Service Station has stopped working"

It provides two choices: check online for a solution & close program
close the program

When check online is selected nothing seems to happen ... the moving dashes indicating
something is loading occur briefly then nothing browser window opening, no report,
and yet the service station continues to not work.

What's happening here?

Problem event name: CLR20r3
" signature 01: toshibaservicestation.exe
" " 02: 2.1.3516.17155
" " 03: 4a899406
and so of for 9 signatures.

Answer:Toshiba Service Station has stopped working

In addition to the above problem in Utilities have also noticed that
PC Diagnostic Tool does not open.

Hmmm is there some way I can check Toshiba utilities,
this is a new machine so rather disappointed to find things not working.

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If any could help would much appreciated,

Did a clean upgrade to windows 7 with no problems couple of months ago. Now when I start up get error message: Toshiba Service Station Stopped working.

I've uninstalled and reinstalled the file several times, and re-downloaded the file but same error appears after installation. Is there an update somewhere for this, or a new version?

Answer:Toshiba Service Station stopped working

All you have done is right and obviously there is some problem with Win7.
Maybe Toshiba will release new version soon.

Which notebook model do you have?

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Recently every singly time I use my Toshiba Satellite A500 I get an error message 'Toshiba Service Station stopped responding'.

1) I start up the computer. All good.
2) I go into internet explorer, ms word or ms excel (my three most frequently used apps)
3) In the process of that app coming up I get this error message.
4) The error message sits for about about 30 seconds to a minute. Then the program continues it's start up process and I can continue working without further issues.

While nothing serious appears to have happened it is extremely annoying (especially when you are in a hurry). What could be the reason for this error message and what can I do to fix it?


Answer:Satellite A500 - Toshiba Service Station stopped responding

To be honest I don?t know why this happen but what I can say is that this application is not so important and you can remove it from the system. I have done the same and I?m not missing it at all.

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Upon start up I receive 2 error messages.

First says Toshiba Service Station has stopped working and second says cfFncEnabler has stopped working. Windows is searching for a solution and will notify you when was is found.

Close program.

Any ideas as to why and what I can do about these?

Answer:Toshiba Service Station & cfFncEnabler has stopped working


Hmmm? maybe there is something wrong with both applications?
In such case it?s always advisable to reinstall advisable applications?

The Toshiba Service Station is a stand alone application and can be downloaded from the Toshiba driver page?
The cfFncEnabler seems to be an program which controls the FN buttons.
So you will need to reinstall the tools which control the FN buttons?

As far as I know this is a Toshiba Flash Card Utility and VAP.

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i have a toshiba satellite and on the back it says the model name is satellite l500-1dt.
i am new to this website and using forums, the message that comes up on my computer is

system warning
Warning:a problem with the cooling system has been detected. please turn off the computer immediately, and return it for service.

i am currently working in the alps and do not have an english speaking computer shop near by.
could any one help me and advise me what to do, i do not know much about taking a laptop apart to clean or change parts.

Answer:My Toshiba Satellite l500 cooling fan has stopped working

I would purchase a can of compressed air or use an air compressor (with a light gentle nozzle) and blow the dust out of the inside. If you have a failed cooling fan, then it will need to be repaired or replaced. That model I think is rather old, it may not be worth it to repair.

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I have a Toshiba Satellite L10-B with Windows 8.1, which I bought for my wife. The complementary telephone support period has expired, and I need help.

Ever since I bought the computer, I have been wondering how to check for Toshiba updates. I eventually found out there is a program called Toshiba Service Station that is supposed to check for updates automatically, but I had not even seen that program, or any notifications from it.

I went looking for it using the search feature, and now I know where to find it.

I just today tried to manually check for Toshiba updates using Toshiba Service Station, but it is coming up with an error message to the effect that the program could not initialize, and that I would have to reboot or re-install the program. I tried re-installing the program from the support website, and I'm still getting the same error message.

Where do I go to from here?

Answer:Satellite L10-B - Toshiba Service Station not working

I'm currently having a different problem but with my Toshiba Service Station on my Toshiba Satellite P70-A laptop 8.1 notebook/laptop.

I had when Windows 10 free upgrade became available. Had upgraded it to Windows 10. I've been having a couple of issues with my Toshiba since the upgrade. But I'll address them in another thread.

The problem I'm having is the Toshiba Service Station as well. I got a notification alert in Notification Center from Toshiba Service Station. That there was some new updates to download and install. I opened Toshiba Service Station. Clicked the Download button. Waiting for the Download Progress bar to progress across. But it wasn't downloading as the download progress bar wasn't even downloading a small file size update for one of Intel drivers. I'm like waiting and waiting for the progress bar to fill. But only see an inch of the bar filled. The update was only over 300mb to download. My internet speed is fast. So I'm not sure what's taking so long to download.

Please tell me what I should do?

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I am using a Toshiba A 350 and downloaded Toshiba Servc\ice Station utility for win 7.
It fails to open (even if admin rights).
The TsmachInfo service is started in srvices.

Any workarounds or do i have to install somthing more to this working?

Answer:Satellite A350 - Toshiba service station for Win 7 is not working

Did you install win7 yourself using a generic Win7 disc?

Sounds like you need to install the Toshiba Value Added Package (for Win7 not Vista)

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Hey guys i need your help,

I installed windows 7 ultimate on my toshiba Satellite A505 s6970, and i downloaded all the drivers for it from and i installed them all.

When i open device manager, 3 devices are not installed (2-Base System Device // 1-Unknown device).
Then i installed toshiba service station (windows vista / 7 32-64bit because my windows is 64) that he will search and download automatically all the devices needed, but it doesn't open on windows 7, it was working perfectly on windows vista.

Also the eco utility isn't working, and the touch media buttons work great but without giving that beep voice.

Thanks for Your Help

Answer:Satellite A505 s6970: Toshiba Service Station isn't working on Win 7


To be honest I have no experience with this tool.
I?m using Tempro.

However, I assume Toshiba service station was not tested and not designed for Win 7 at this time.
Maybe you will need to wait for next update which would work with Win 7 properly.

You must understand that the Win 7 drivers were published as Beta version? this would mean that the final version would be released in the next time?
In my opinion you should take a look from time to time on the Toshiba US page.
I noticed that every day new drivers are released and published?.

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Hi there,

I was wondering if someone could help me out here. I have inbuilt webcam and that is not working but would like to get it working again. I'm not sure if the software has been removed.

Does anyone know what brand these webcams are i.e. Logitech?
I do not have any CD's when I purchased this laptop (not sure if I have thrown them out - silly me)

Could someone point out to me what software I need to download? Much appreciated

Details of laptop
[PC Information]
Model Name Satellite L500
Part Number PSLS0A-08P002
OS Version Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1

Answer:Satellite L500 PSLS0A - internal webcam does not work

>Does anyone know what brand these webcams are i.e. Logitech?
As far as I know the internal webcam module is Chicony.

Your notebook seems to be an Toshiba Australian series.
Therefore the drivers and other Toshiba software like webcam software are on the Toshiba Australian page ;)

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Greetings, I am trying to update my Toshiba Satellite P50-C-11M through the Service Station, however an error occurs. Please note the laptop is roughly a week old only.

As I press install on the updates I get the following message: "The software update download operation failed. Reason: Retrieving the COM class factory for component with CLSID {4991D34B-80A1-4291-83B6-3328366B9097}.

I tried the following solutions and nothing worked:
1. Updated the BIOS Independently from the Toshiba Europe Website.
2. Uninstalled the Service Station and reinstalled it again.

Thank you, and I hope this helps others too.

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Hi there

I can't solve this issue with the Service Station. Every time I press 'Check for Updates' I get the below message. Disabling the Firewall and reinstalling hasn't worked.

Can anyone help?


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I have a Satellite P850-12 laptop that is 2 months old. It's never been a fast starting computer, and now Service Station is giving me the error:
Unhandled Program Exception!
Source: Toshiba ServiceStation
Message: External component has thrown an exception.
Target: Void Initialize Component()
Inner Exception: None

(WHY are the error messages not copyable so you don't have to type it out while going back and forth to the error message?)

Anyway, reading on the forums, someone said to go to the Toshiba site, download again, uninstall, then reinstall from the download, which I did - still doesn't work.

It tries to start when the laptop does and it hangs for a long time before giving the error message. Dag gone Windows did another update a few days ago which I had to uninstall because it kept the computer from starting at all so I think that's what took out the TSS.

Any ideas on how to get it working again and leave me alone? Thanks.


Answer:Satellite P850-12 - Toshiba Service Station Error

It is well known that original recovery image contains many Toshiba specific Toshiba tools and utilities and also some additional applications and almost all of them starts with Windows. That?s the reason why almost every new Toshiba notebook starts slowly.

It can be changed. You must modify start-up option and disable some useless services to start-up with Windows. That?s not a big deal.

Back to your main problem: Toshiba Service Station. This piece of software starts with Windows and inform you about software updates. To be honest this is the first application that I have removed from my system.
Anyway, what you can do is to try to reinstall it. You have done it already but next time after removing it from the system try to clean up the registry entries using CCleaner.

If nothing helps only way to get it work again is to reinstall OS using HDD recovery option.
At the end I must write again: remove it from the system and problem is solved. You don?t need it at all.

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since a moment the Toshiba Service station software don't work on my computer when i open nothing happened and i can do anything.

And another problem:
When i turn off my computer there is an error message "Program prevents closing windows" and this program is Toshiba Service station who is running Windows installer.

Do you have an idea ?

Thanks for help.

Answer:Satellite C870 - Toshiba Service Station Problem

Uninstall the Toshiba service station from the system.
Clean the OS using CCLeaner (3rd party software which can be downloaded from different websites).
Download the Service Station from Toshiba EU driver page and install it again.
Reboot the notebook.


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I bought a Satellite L70 C 12 T
The Toshiba Service Station requests software updates.

What is the Rica Kit Patch Version 5.02 doing?
Why should I install it?

There is no information about RicaKit.



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I have Satellite A505, and the Toshiba station service stop working.
I uninstalled the application and replaced for the latest version 2.1.33 and the problem isn?t solved.

The station service message is "the Toshiba service station application failed to initialize. Try to reboot or reinstall the application".
Any suggestions to solve the problem?

Answer:Toshiba service station stop working on Vista 64

To be honest I never heard about such application and maybe is this some country/continent specific application. I have European model and we have some similar application called TEMPRO. This application runs in the background and inform user about some new updates or driver downloads.

I don't know if this Toshiba service station is designed for the same purposes but I can tell you for sure that this application is not so important and you can live without it. I have removed TEMPRO from the system. In my opinion, if you have such problems with it, just remove it from the system and problem is solved.

Can you please tell us for what is this application needed?

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No disply on my toshiba satellite L500,power supply led is getting on .

Answer:Toshiba satellite L500 not working, No disply

If you still get lights on the edge of the laptop & you can hear the fan spinning and harddisk clicking a bit but nothing at all is appearing on the display then it's either the screen or the power inverter that have gone. Either way it's not really something you can do yourself, take it to a technician to sort out. If you are not getting any lights, fan or clicking sound then it is a power issue - the LED doesn't necessarily mean that the power supply is ok. Again, not much you can do yourself, take it to an expert."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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Plese help,
The wireless adapter on my L500 1xj seems to have vanished from device manager.
FN+F8 gives nothing.

I want to re-intall the driver but don't know what adapter it is as its not there
Have updated BIOS but still no joy.

Answer:Wireless stopped working on Satellite L500-1XJ

According notebook specification your notebook has Realtek RTL8191SE WLAN card.
Please visit Toshiba WLAN portal and try to install latest driver.


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The built-in Web Camera on my Satellite Pro L500 has stopped working with the following message:
C:\Program Files (x86)\Toshiba\Toshiba Web Camera Application\TWebCamera.exe

The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
The Event log points to microsoft.vc80.openMP.......

Could someone please tell me how to fix the web Camera. I very rarely use it so I do not know exactly when it stopped working.

Answer:Satellite Pro L500 - Webcam has stopped working


What do you think about reinstalling the webcam software? Maybe this will work?

Please check the Toshiba driver download page: > Support & Downloads > Download Drivers

Just search for your notebook model and available downloads. If you find it, download newest Camera Assistant Software but before you install it, remove the old version first and restart your computer.

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Hi Guys,

I got Satellite L500, webcam quality is very poor, especially @night time. But suddenly it stop working while I was on windowLive messenger with Window 7.
I tried few settings but doesn't work. It display the light but in window have only green scenery.

Could you please anybody help me out?

Answer:Webcam on Satellite L500 has stopped working

hi Rozer,
deinstall the webcam in the device manager, reboot and install again.
this procedure helped me on a other machine (asus eeepc900)

if you have more than one application that accesses the camera at the same time... bad no one wins ;-)

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I have a Satellite L850-0C9 laptop and Toshiba Service Station is recommending I install the new BIOS update labelled "Satellite Pro C850 BIOS Update - v6.50".

Should I install this as its not the same model as my laptop,
If not why is Service Station recommending I install it?

Answer:Satellite L850/0C9: Toshiba Service Station recommending wrong BIOS update?

I assume this is your notebook and these are all the drivers and BIOS available for this notebook model:

The latest BIOS is v6.50 and it looks to be the right one.
The Pro C850 seems to belongs to the same series so possibly the BIOS is the same.

However, the BIOS update is always an sensitive procedure and from my point of view it?s not really necessary if you don?t have an serious problems.

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Answer:Wireless not working in toshiba satellite l500 in windows 7

For a start, turn off CAPS LOCK - it's considered to be shouting & many will ignore you.Did the laptop come with Windows 7 or have you installed it later? Are you sure there are drivers available for the wireless card - check the manufacturer's website if necessary. Some Toshiba laptops have a separate wireless switch on the front edge - if it's there make sure it is in the 'on' position. The usual key combination, as far as I recall, is Fn and F8 pressed at the same time (not F8 on its own) - there should be an LED that lights up on the front edge of the laptop when the wireless adapter is on."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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Both the CTRL buttons have stopped working on my Toshiba L500, I think they may have inadvertently been turned off as all other keyboard buttons are in perfect working condition.

Is there a way to turn on/off the CTRL buttons?

Answer:Satellite L500 - CTRL buttons has stopped working

Try please to press ALT+CTRL+FN and check if this helps.
Please post some feedback. I would like to know if this will help.

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Some of my drivers won't install givin message 'DMIcheck application has stopped working' or similar message for pInfo application...

Same Windows 7 64bit installation on another laptop didn't have any problems like that.

How do I solve this?

laptop model is L500 (short model no. PLJSHE)

Answer:Satellite L500 - DMIcheck application has stopped working


For me it sounds like that the DMI information is missing and so you get this error message...
Are you using the drivers from Toshiba directly?

Usually the DMI information is missing if the mainboard was exchanged and the technicians have forgotten to re-write this information.
In this case contact the guys again and they will do this for you! :)

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Model:- PSPE8A-025002

OS:- Windows7 Ultimate (32bit)

On Windows Start up I get a service stopped notification - "TOSHIBA Power Saver service has been stopped so settings cannot be changed."
This is the only issue other than the known Windows 7 change in behaviour where the Eco Power Saver side button no longer works but by the usual Control Panel/Power Options I can select and change Power plans as normal. So this is just an annoying pop up on start up.

Advice on preventing the annoying notification welcome.


Answer:Satellite P500 - TOSHIBA Power Saver service has been stopped error

Hi Rob,

Have you tried to reinstall Toshiba Value Added Package? It contains the Power Saver where you get this error message. You can download it here: > Support & Downloads > Download Drivers

I would also recommend reinstalling the Eco Utility.

Good luck! :)

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Is it better Toshiba Service Station Vers. 2.6.13 or MSI Wizard Toshiba Service Station last update on 02.26.2015?
Also why, if I remove the first in favor of the second it will be unable to put it back in the future?

Answer:Toshiba Service Station v2.6.13 vs MSI Wizard Toshiba Service

MSI Wizard Toshiba Service isn’t known to me but Toshiba Service Station is preinstalled on most Toshiba notebooks and tablets and this software notifies you about the new software and driver updates.

It’s a nice tool in order to keep the software always up to date.
Therefore I would not recommend you to remove this utility from the system.

Nevertheless if you already removed this utility, you are able to download this software from the Toshiba driver website.

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I have been using both the touchpad and usb mouse together successfully for many months then first the touchpad stopped responding then 30 minutes later the pad buttons quit working.

I have been in control panel and made sure the touchpad is turned on, tried it with the mouse unplugged, nada.

Any ideas?

Toshiba Satellite M-100 1111e


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'turn off lights' and 'windows media player' media buttons do not work anymore...
They did a couple of days ago. Not sure why they have stopped working.

When I open media player manually, the *play/pause, stop, previous/next* buttons *do* work, just the *lights on/off* and *media player* buttons don't.
If anyone has had the same problem or knows how to fix it, would be very grateful if you could let me know...

Thank you !!!

Answer:Toshiba Control buttons stopped working on Satellite A


> If anyone has had the same problem or knows how to fix it, would be very grateful if you could let me know...
Why you don?t search in forum for similar questions and issues?
There are a lot of threads!

Just an tip; you would need to reinstall VAP?

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Have re-installed windows xp onto my laptop along with the drivers - a toshiba satellite p200
everything working fine, restart laptop to get the new drivers to kick in and usb ports not working when laptop turnt back on
Am recieving this error message in the computer management next to USB ROOT HUB with a cheery little yellow exclamation mark
*Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)*
For the life of me cannot figure out what driver is connected to this. Have spent 3 hours exhausting google :(
Have reinstalled chipset what ever the hell that is and no change?!
Please can some genius shed some light onto this issue as I'm about to go mental
and please please don't mistake me for a computer expert (clear from this post I'm not!) Im a mere 20 something girl who is extremly out of her depth and have a University deadline looming so any help put in the simplest terms will be AMAZING! :)

Answer:USB ports stopped working Toshiba Satellite P200 HELP!

You could try right clicking the offending item going into properties, deleting the driver and rebooting.

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I have Satellite L300 and Vista Home Premium installed.

When I try to open DVD player it says: "Toshiba DVD has stopped working. Trying to find solution for this program."

It was working before. I watched 3 movies on it and then it just stoped for no known reason.

Don't want to reinstall if not necessary.

Answer:Satellite L300 - Toshiba DVD player stopped working


> Don't want to reinstall if not necessary.
I?m not quite sure why the software stopped working but I think it?s advisable to reinstall it.
You should firstly remove the old software (Toshiba player).
Then you should download the newer DVD player version from the Toshiba European driver page and should reinstall it.

Check it out!

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The touch pad for my Toshiba Satellite L755 has completely stopped working and no driver is shown in device manager. I tried restoring setup to default and started in safe mode to see if the driver was recognized which it was not. Tried a couple of ALPS drivers which didn't work either. I am not sure if drivers are supposed to be ALPS or Synaptics. Can anyone help?

Answer:Touch pad for Toshiba Satellite L755 stopped working

Hi emmitblue and welcome to Seven Forums. Could you please post a screen shot of device manager in full screen. Please go to as follows: Start - Right click Computer - Manage - Device Manager

Make it full screen Press Alt and print scrn on the keyboard

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I went to use my laptop today, and I discovered that the touchpad has stopped working. In fact, I was unable to even get past the sign-on screen, and if it weren't for the fact that I got a mouse arrow with a plug-in USB mouse, the laptop would be completely dead to me.

My son uses the laptop for Minecraft gaming, but I don't think that has anything to do with this. Even a reboot didn't change anything. I wonder if a Windows update screwed something up (again)? I'm at a loss. I'm not always where I can set up a physical mouse to use - and frankly I don't want to have to.

Any suggestions?

Answer:My Toshiba Satellite touchpad suddenly stopped working

Found the solution. When I pressed the F5 button (not Fn + F5), I got a popup that said "touchpad disabled." When I pressed it again, it said "touchpad enabled." I unplugged my USB mouse and tried again, and it's now working. What a screwed up design that allows a user to accidentally disable one's touchpad with an accidental press of the F5 key. Then you have to research the problem before figuring out the problem. Someone in the Toshiba laptop design department should be fired.

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Hi Everyone,

I would like to fix my CTRL key because it suddenly stopped working as Control function. I tried changing the Language of my keyboard with no success.
I think this is because of the Windows 10, where can i download the new BIOS update for this specific model?

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I was using Toshiba Button Controls (play/pause, stop, back/forward buttons) with Winamp and was perfect (but the FN+f2,f5,f6,f7,f8 and f9 were not working but i didn't mind) on my Satelitte A200.

But two days ago i have updated the BIOS to the newest version and the FN command started to work but the play, stop and b/f buttons are not working anymore (tried with Media Player too).

I have reinstalled the control drivers and is the same thing.

Do you have any idea how could i solve this problem?


Answer:Satellite A200 - Toshiba Controll Buttons stopped working


Have you only reinstalled the Toshiba controls driver or controls software too?
I think you should try to reinstall both applications.

So remove both applications in Add or Remove programs. After this restart the notebook and use CCleaner to remove still existing files from these programs and restart the notebook again.
Then install the Controls driver first and then Controls software.
Usually the driver must always been installed first.

Check this!!


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OK, I was using my Toshiba Satellite, and out of nowhere, the touchpad stops working completely. no buttons work or anything. I've run a virus scan, booted in safe mode, tried rolling back driver, tried updating driver, tried installing driver package from Toshiba... Nothing... Any ideas?

Answer:Toshiba Satellite C55-B5302 touchpad stopped working completely

Obvious question...but...did you hit the button or key combination that disabled the touchpad?

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Its just trouble with one of the user accounts.
Flash cards will not work on that account.
I created a new user account and now i works with the new account.
I would like it to work with my ordinary account but i don't know whats i wrong.
It just stopped to work and i do not recall what i did when it stopped to work.

Satellite C850D-105
Win7 64 ultimate

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Message was edited by: mactrash

Answer:Satellite C850D-105: Toshiba Win 7 Flash Cards stopped working


You should restart the Flash Cards
Go to: ALL Programs -> Toshiba -> Utilities -> restart Flash Cards

Now the flash cards should be ok

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Yesterday I setup CCleaner and I make a run to my pc and after that this button isn?t working.
How we can solve it. I don?t want use FN +F9 I want use this button because it so important for me... can anybody help me... about this...

My operating system is windows 7 64bit.

+Message was edited: notebook model name has been added to subject+

Answer:Satellite L755-M1M0: Toshiba On/Off button has stopped working

Sorry my friend but your posting is very confusing.
> Yesterday I setup CCleaner and I make a run to my pc and after that this button isn?t working.
?This button?? Which button?
> I don?t want use FN +F9 I want use this button because it so important for me...
If you don?t want to use FN+F9 I can understand this but which ?this button? do you mean?

Do you have general problem with FN button functionality or what?

7 more replies
Relevance 77.49%

ReelTime Totally stopped working i cant get recent folders i opened ..plz help :)

Answer:Satellite A505-S6030 --- Toshiba ReelTime Stopped working

To be honest, I don't use this utility at all. what if you try to reinstall it?

You can download it from above mentioned link

2 more replies
Relevance 76.67%

Out of nowhere, it just stopped working. When I try to run the program I get a message saying it's been removed or failed =/
When I went to the Device Manager, the "Imaging Devices" is gone :(

I tried finding the driver on the Toshiba website, but Imaging Devices is not a searchable option!
Model Content Page

I don't know what to do!!

Answer:Seriously about to cry. Toshiba Satellite A305-S6916 laptop webcam stopped working?

Run system restore - choose restore point when webcam last worked -
START | type rstrui

Regards. . .



11 more replies
Relevance 76.67%

All my Toshiba utilities have stopped working.
Message pops up saying "*** have stopped working" windows is looking for a solution.

This was after updates were installed in the right order as posted earlier in forum. Not just the value added package but also configfree and PC diagnostic etc.

I have a Satellite P100 - 160 PSPAAE running Vista Home Premium.

Any ideas? I'm thinking it might be McAfee Security Center having something to do with it.

Answer:Satellite P100-160 PSPAAE Vista: All my Toshiba utilities have stopped working


I suggest you the following: Recover your machine and update the tools and drivers again. I am not sure if McAfee is the cause for your problem but if a system is broken on the software side then one of the most popular and useful actions is to recover the system and then to be happy when it works again.

Would appreciate some feedback on your success.


1 more replies
Relevance 76.26%

I want Toshiba Service Station on my Laptop, and for some reason it won't install. It keeps saying my computer has not been modified. I don't know what that means. Below is the screenshot of what it is saying when I try to install Toshiba Service Station.

Answer:Toshiba Service Station

The message is simply telling you that the installer has made no changes to the computer, the software has not been partially installed. Does the software advertise compatibility with Windows 10? There may be compatibility issues.

6 more replies
Relevance 75.44%

Is there anybody on here that has a Toshiba laptop that knows if the Toshiba Service Station is an important utility to keep because everytime I start my computer the program comes up and prompts me for a software update for Internet Explorer, so any feedback about this program is appreciated

Answer:Question about Toshiba Service Station

I've seen it and think it merely duplicates what Windows Updates can do for Windows. It may help with the other programs bundled with the computer. My wife has a Toshiba from Sept. but she hasn't had a need for the program.

I came into possession of a Satellite L655 that is just over 4 years old with a failed HDD but I put in a used HDD and installed Win10TB, works very good. Only had to download the Win8/8.1 Video driver to get better than 1024x768 resolution.

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Seems to me a bit of confusion regarding the 2.2 versions and the 2.6 versions, when you click on the V2.6.16 you get a screen shot of version 2.2.13 that lets you dnload at a lot faster speed and multiple dnloads

Version that I had was V2.6.8 listed for Windows 8.1 no new listing for Windows 10.

V.2.6.8 is now upto version V2.6.16.0 dated 2015

V2,2.13 is now upto V2.2.15 dated 2016 and a much larger file about 2.5x bigger than V2.6.16.0

Can any one explain ?

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Message comes up at start up on Toshiba Laptop running Windows 7 saying:

Unhandled Program Exception!

Source: Toshiba Service Station

Message: Attempting to read or write protected memory. This is often an indivation that other memory is corrupt.

Target: Void InitializeComponent()

Inner Exception: None

What does this mean? And how do i fix it? Im computer stupid, so step by step help would be nice if its at all possible... All the sudden around 2 days ago my computer was running as if it was still brand new, and now after seeing this at start up it wont open the start menu without freezing up for multiple minutes at a time. HELP.

Answer:Toshiba Service Station Error

Quote: Originally Posted by Megnxnic

Message comes up at start up on Toshiba Laptop running Windows 7 saying:

Unhandled Program Exception!

Source: Toshiba Service Station

Message: Attempting to read or write protected memory. This is often an indivation that other memory is corrupt.

Target: Void InitializeComponent()

Inner Exception: None

What does this mean? And how do i fix it? Im computer stupid, so step by step help would be nice if its at all possible... All the sudden around 2 days ago my computer was running as if it was still brand new, and now after seeing this at start up it wont open the start menu without freezing up for multiple minutes at a time. HELP.

Boot into safe mode (F8)

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.

To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Dire... Read more

1 more replies
Relevance 75.44%

Please will someone help me figure out how to fix Toshiba Service Station ,Has Expired All Of A Sudden.,..No Updates Either.

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Relevance 75.03%

I cannot get my Toshiba Satellite L500 13T PSLJ3E to work. Here is the timeline:

1. I brought it with Win Vista, It worked great for about 6 months but started slowing down and I decided to change it to Windows 7

2. I installed the Windows 7 using custom install(creating new "windows" folder, not upgrading Vista). Once again it worked great for about a month, but once again it ran into trouble - showing the Windows 7 version of the blue screen of death for 0.5 seconds followed by a restart.

3. I browsed the net and they said that the easiest way to get rid of the problem is to re-install. I did it(after trying several windows repairs) but yes, thats right, it died - before starting the windows it showed problems with Realtek Wireless.

4. I had hopes that third time - the charm will work and re-re-installed the W7(every time using new installation).
Once more time - doesnt work, but this time I cannot even get to install it - the windows installer stops at around 60% of the expanding files and says: problems with the media device. And after the restart I cannot find the Hard Drive(the BIOS shows only FDD and CD/DVD)

Now I'm stuck here, the only way to start the windows is by Safe Mode on my Wondows installed on point 3, yet not every time .
Unfortunately the first of my Recovery DVDs cannot start and on top of that I cannot enter into the recovery partition by pressing 0 at start up, but I see the Recovery Partition when I go to the WIndows in... Read more

Answer:Cannot run the OS on Toshiba Satellite L500

Blue screen and then restart sound's like something with hardware is wrong. I had something like that when my RAM module failed. Check your memory using memtest.

PS. I will not recommend installing windows on windows and reinstalling it. Better format drive and install new clean OS.

edit: or maybe something with your hard drive - if you had an option pull out you hard drive and check it on another computer using HDtune (or something like that)

Message was edited by: Jurgo

2 more replies
Relevance 74.62%

Please refer to recent article at:

Title: Dell, Lenovo, and Toshiba computers at high risk from installed support-ware

I have an All-in-one Px30t. What is Toshiba going to do to fix the Toshiba Service Station security hole?

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Relevance 74.62%

Toshiba Satellite L55 -A5226, W10. I don't find Toshiba Service Station on my computer. I may have lost it a while back while resetting it. I've looked on the Web but didn't have success. I don't even remember if it was ever there, although I thought all Toshiba's came with it pre-installed. I know I had it on my older Toshiba, running XP. Ideas?

Answer:Where to find Toshiba Service Station app Download

Mr Ed said:

Toshiba Satellite L55 -A5226, W10. I don't find Toshiba Service Station on my computer.

Toshiba OEM software is often specific to each model. You need to go to Toshiba support and look for the downloads appropriate to your model, here...
Drivers & Software Support | Toshiba

Unlike my Toshiba, yours appears to be officially supported for Windows 10, however the Service Station is only available for your PC in versions for 7 and 8. It does not seem to be supported for Windows 10. This may not be a bad thing though, apparently it needed patches to fix security vulnerabilities: Toshiba Service Station Security Update

PC World said:

The Toshiba Service Station application creates a service called TMachInfo that runs as SYSTEM and receives commands via UDP port 1233 on the local host. One of those commands is called Reg.Read and can be used to read most of the Windows registry with system privileges...

Security vulnerabilities found in support software from Lenovo, Toshiba, and Dell | PCWorld

Edit: Until a few minutes ago I did have the W8 version installed on my W10 machine. It seemed to run OK, but I never accepted the T&C when I read just how much info Toshiba wanted to collect - it has just been uninstalled

4 more replies
Relevance 74.62%


Today I have a problem, when I click on "check for updates" appears that there isn't connection to the internet but the internet is active and works with other programs.

My pc: Satellite P70-B10D

Answer:Toshiba Service Station canít connect to internet

Does the issue still persist?

I’m asking because in my case the Toshiba Service Station application provides all the information properly.
I guess in your case some security settings (antivirus, firewall, etc…) may prevent the service station from establishing the connection.

7 more replies
Relevance 74.62%

No server for upgrade .. this is the situation from january until now!

Can i do ? please see my attachment

il service station ? da gennaio che non funziona. sempre errore che vedete in allegato.. chi mi pu? aiutare ?

win8.1 64 bit
service station 2.6.14.
internet ok
firwall ok
antivirus ok

the problem is Toshiba server?

Answer:Toshiba service station - No server support

On my Satellite S50-B everything works properly and download is possible. I don't know if there is some “global server” responsible for connection or there is a server for each country.

I don't know if this could help but try to reinstall Toshiba service station.

By the way: have you some problems with your machine? I mean, is there some reason for updates insallation?

3 more replies
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Hi !

Im looking for best gpu driver for my ATI Mobility Radeon HD 4500 series

Drivers which AMD offers right now are super bad and driver which is connected with my model on toshiba website seems slow too. The best one i saw is the microsoft driver WDDM 1.1.

If you mind telling me is there any better driver for my GPU than the ones listed above?

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I have issue on my toshiba satellite l500-13t, when i turn it on it turns off after few seconds. As i know it could be issue on motherboard or processor. Am i wrong, and can it be fixed?

Thanks for help

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Hi, I bought Toshiba Satellite L500 -00W and it came with Windows Vista. I tried to downgrade to XP, but it doesn't allow XP installation. Do you know how to downgrade?


Answer:Toshiba Satellite L500 -00W downgrade to XP

Hello & Welcome, toshibaquestion.

Downgrading from Windows Vista to Windows XP is actually a very easy thing to do, BUT, I must warn you; it's the smartest of ideas since Windows XP and Windows Vista differ in driver capability and efficiency. So when you want to you use your MIC or Webcam, they may not work, this goes for your Audio, Network and even Display.

Also, Toshiba's a popular brand, and also a very updated** one, meaning they'll most likely be packed with a webcam, nice wireless card, hi-def monitor, etc - meaning, lots more drivers for you to fuss about and have to replace - which, believe me, isn't fun at all.

Downgrading would require you to actually make a partition (D), then install XP on your partition (D), and then delete your previous partition (C) - This is how I would do it, but I'm sure there's many many many other ways.

Dabble into it abit, and see if you find anything interesting. I'll be here to answer any further questions you may have.

Undocked Windy

2 more replies
Relevance 74.21%


I've bought Toshiba Satellite l500-1ef November, and until now laptop worked brilliant. Three-four weeks ago, touchpad, and some space on the left of the touchpad started to be warm. I checked CPU temperature in Toshiba PC Health Monitor (v, and it was circa 30%, with 40% use of the cooler. The temperature is incresing in time, and now, after four weeks, touchpad is warmer, and it's about 45-50% temperature od CPU, with 50-60% use of the cooler.

I'm using laptop only for Internet, work in MS Word, and listening music, sometimes I play Warcraft III on it, I've got Windows 7.

Should I go with PC to technical support, or it's normal in my model?

Best regards,
sebastian krysiak

Message was edited by: seba.krysiak

Answer:CPU temperature in Toshiba Satellite l500-1ef

Hi mate

It?s nothing unusual that the touchpad would be warm since the CPU and cooling modules are placed near the touchpad.
So in my opinion you should not be worried about that.

The notebook?s temperature can increase after some time of usage?
This happens due to dust inside the cooling ventilators?
If you want, you can try to remove the dust using the compressed air spray?
I do this from time to time and this helps to keep the temperature on lower level?


3 more replies
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I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?


Answer:Toshiba Satellite L500 Recovery

6 more replies
Relevance 74.21%

I just want to ask regarding the error message of my laptop that appears every time i will open it.

StartRep.exe-Application Error

The instruction of 0xfc66584d referenced memory at 0x00000008 the memory could not be read.

Do i need to reformat it or should i buy a new memory, but i wonder how can i saved my important files on my laptop?

I am also interested to go to your service center, i just want to know first how much does it cost to repair my laptop?

Answer:Toshiba Satellite L500 PROBLEM!

Quote: Originally Posted by destiny24

I am also interested to go to your service center, i just want to know first how much does it cost to repair my laptop?

This "Service Center" is called
Help is offered free of charge.
We are volunteers from all parts of our world who endevour to help you in our spare time.
All we hope for is a "thank you" if we have assisted you in any way.

Please be patient & someone should be able to assist you soon.

3 more replies
Relevance 74.21%

Hi Forum-User,

Win10 compatibility list from Toshiba for Satellite Laptops without L500 Series! Why?

Look at:


Answer:Satellite L500-19E - No Win10 says Toshiba

At the moment just newer notebook models are supported for Win10. I am pretty sure that Toshiba will increase the support list and more and more models will be supported.

3 more replies
Relevance 73.8%

Hi Everyone

Just purchased this new Toshiba Satellite L50-B laptop, downloaded the firmware update and then it said the DVD software needed updating. But it seems the boxes are greyed out in the Service Station app. Please can anyone help?

Thanks in advance.


Answer:Re: Toshiba Service Station - Cyberlink Power DVD Update

Hi Ben

Pretty often messages from service station can be confusing. You have new notebook and if everything works perfectly you don't need to install any update, especially not for DVD player.

As far as I know service station just offers information about updates but you are not forced to do this.
I use my notebook since more than three years with original factory settings and I didn?t install any update for drivers or preinstalled software. Everything works well and stabile. Why to change anything?

10 more replies
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My event log is full of these errors, how do I fix them?

Log Name: Application
Source: TOSHIBA Service Station
Date: 6/11/2010 12:25:46 AM
Event ID: 0
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: Starlight-PC
Error checking dependency [53ee74f7-f860-41ab-8896-9ecdcaefb43a]: Unable to retrieve file version!

Answer:Error checking dependency (TOSHIBA Service Station)


Use CCLeaner (it's a free tool) and the log files should be deleted?
Maybe it helps?


2 more replies
Relevance 73.8%

Hi all,

We bought a Satelite L50-C-1GX this week and the Toshiba Service Station does not work. It opens up fine, but after it's found possible updates and you click 'Install' it just freezes and won't allow itself to be closed by anything but the task manager. Any ideas?


Answer:Toshiba Service Station crashes running on Satelite L50-C-1GX

No one...?

1 more replies
Relevance 73.8%

For the last few weeks, every time I start up my laptop I receive the message that "The auto check feature of Toshiba Service Station has expired".

I've tried re-installing/repairing the program but it hasn't made any difference. It still seems to work but I find this annoying and I'd like to resolve the issue.

Thanks for any advice.

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Relevance 73.39%

Satellite L500 running Windows 7.

So far I have removed drivers for both USB and Mouse devices via device manager and reinstalled at start up. strange thing is when I do this that the mouse devices become operational during installation then become inactive on completion....this lead me to believe that it may have been power management related. I have selected high performance as preferred power management profile and disabled USB selective suspend setting, once again with no joy. I find this really weird as the USB ports work in detecting the device and requesting the correct driver update.....any ideas?

Answer:Re: Satellite L500 - USB ports are stopped when I'm using them

> So far I have removed drivers for both USB and....
Which driver have you removed for USBs?

Satellite L500 is not the newest notebook model so I would like to know since when you have noticed this problem.
Do you use original Win7 version you got with your notebook (recovery image)?
Have you tried to install chipset utility again?

6 more replies
Relevance 73.39%

Yesterday i found the description about this notebook - Toshiba Satellite L500-17L but I cant find it on the toshiba's site. How can this be?

And there is a lot of information about this one on the web

Answer:Satellite L500-17L - How can I find it on the Toshiba website?


I have a little bit searched using Google and it seems that this is a Russian model so you can find the specifications on the Toshiba Russian page:

I hope I could help you a little bit. :)


2 more replies
Relevance 73.39%


My laptop since it starts has the screen blank

Screen, flex and inverted have been discarded From an external screen you see And the RAM has no flaws

A little help I'm desperate


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Relevance 73.39%


My L500 fan is no longer working correctly

I am getting this message

Warning:a problem with the cooling system has been detected. please turn off the computer immediately, and return it for service.

The fan runs inconsistently (always for a few seconds on start-up, very sporadically the rest of the time, but it is completely stationary for the most part.

The computer is currently in pieces, and I am ready to replace the fan with a new one, however im not sure that will fix the problem (as the fan still seems to sometimes run).

Thread Name - 'My Toshiba Satellite l500 cooling fan has stopped working'
This closed thread had a post at the bottom by kristain, has anyone else encountered and resolved something along these lines

Please excuse the lack of link/PM (new member restrictions)

Answer:Toshiba Satellite l500 cooling error

Are you going to replace the fan or the entire cooling heatsink and fan? Was the heatsink clogged with dust? Keep in mind, this also may be a motherboard issue

1 more replies
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I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?


Answer:[SOLVED] Toshiba Satellite L500 Recovery


If the computer is running, shut it down by clicking start, then shut down again.
Press and hold "0" (zero) key on your keyboard and then depress the computers power switch. When the computer turns on, the Toshiba HDD Recovery Uitlity Screen will appear, presenting 3 options, just choose Restore Original Factory Image.
Press 1 to restore your hard disk drive to its original factory default. A confirmation message will appear, indicating that all data will be overwritten and lost during the restore process. Be sure to back up all important files before proceeding.
Click Yes to begin restoration, A message will appear once the operation is finished, indicating that the HDD has been restored.
Press any key to restart the computer.

19 more replies
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Hi, I want to replace thermal paste and thermopad in my toshiba L500-12V. I dont know thermopad thickness and thermal conductivity. I can buy thermopad with 0,5 mm , 1 mm or 2 mm thikness. Which one will be right? Thanks for help.

Answer:Toshiba Satellite L500-12V - Thermopad thickness

Hi, I want to replace thermal paste and thermopad in my toshiba L500-12V. I dont know thermopad thickness and thermal conductivity. I can buy 0,5 mm , 1 mm or 2 mm. Which one will be right ? Thanks for help.

1 more replies
Relevance 73.39%

How/Where do you download the latest version of Toshiba Assist?

My laptop is a Satellite L500.


Answer:From where can I download Toshiba Assist for my Satellite L500?

Your question is pretty general so here is my answer:
You can download it from Toshiba download page -

If you need more details please post exact model name and preinstalled OS version.

2 more replies
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Hi can anyone help? my Toshiba Satellite L500-1xd Laptop is requesting a HDD Password on start up. I do not have this and I am unable to access machine s there a way I can find out this password or possibly bi-pass it at all? thanks Rachel

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Hello there,

there was recently a "patch day" in Toshiba Service station. I believe from my memory the patches came out earlier but I installed them on 23 april 2010. There were three patches and as far as I can reconstruct from the system recovery it were:

- BIOS flashing
- HDD/SSD Alert patch
- HDD Recovery patch.

So, besides that I had problems getting the BIOS flashing patch to run, eventually succeeded by extracting the installation files to a different location and run it with administrator rights.

My problem is, that after this patch session, my Toshiba Service Station does not start up any longer. When I start my system, after logging on it seems to start up but then always closes again with the windows error report saying "stopped working" and that's it. I am not sure of which patch this could be. Also I believe that one of these patches said in the description that it will update Service Station itself?! I downloaded Service Station from the Toshiba Website but it will not turn out to the better, doesn't matter if I uninstall it before, start the installation with administrator rights or not.

My system is Satellite A500, Windows 7 64bit.

I hope you can help. Unless I cannot access updates any longer!

Note: Some days before I installed a graphic's driver for my Nvidia GT 230m FROM THE NVIDIA WEB SITE. Why did I do so? I experienced literally HOURLY an unwanted system restart and as I can see from the problem report it ... Read more

Answer:Service Station closes after starting after install of 3 Toshiba patches


Simply said; Toshiba Service Station crashes and new installation of this tool didn?t help.

Well, because you are not sure what?s wrong and according to the posting, you have got some other problems related to the software, I recommend to recover the notebook using the HDD recovery option!
This will set the notebook to factory settings.

Of course you should backup the data if you have important files?.

Run HDD recover and after that check how the notebook would functions!

3 more replies
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I was using Windows Media Player yesterday to copy music to my MP4 player. It read 2 cd's but on the 3rd it stopped working. I thought that it was because it was a burnt CD however, i've been trying all my CD's store bought and everything and even DVD's and it takes forever for the driver to try and read them then in the My Computer window it comes up a message: "Please insert a disk into Drive D" and ejects the CD or DVD.

I checked the properties and it says that the device is working correctly.

I even ran the PC DIagnotistc Tool on the D drive but it just skips over it.

Any ideas? My laptop is only a month or 2 old.

Answer:Satellite L500 - CD/DVD Drive has stopped playing CD's and DVD's

Remove the optical disc drive from the device manager list and restart your notebook.
After restart the device should be installed again.
Check the functionality again using different CDs and DVDs.

Which notebook model do you have exactly?

7 more replies
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OK so i have just received an older laptop that im trying to resurrect.

O/S : Windows 7Model : Toshiba satellite L500 PSLS3A-04M002Battery model NO : PA3534U-1BRS
It died a few days ago and refuses to boot, press the power button -> power LED glows briefly and goes out.
As it's a smart battery you can't boot directly off the AC adaptor because it's expecting a signal over the SMBus (IIRC) power LED doesn't even light up with A/C only with the battery is removed.
I believe it's the battery.
First because i disassembled the laptop, cleaned it, and put it back together, nothing seemed wrong with other system components.
Second, it's only a small 3620mAh Li-ion that (AFAIK) hasn't been changed since the laptop was bought (roughly 2011/2012) so im thinking the charge cycles have been well and truly used up.
OK no problem, searched around online using the battery model number (above), found a replacement

Cool, battery's enroute, should be here in the next few days.

Now the interesting part... When i go on Toshiba's site to look for some specs/drivers... the Laptop model doesn't exist, even under the discontinued models section... But there are a whole bunch of other models :
(click on the little arrow)

Also, there's no live / website or email based technical support :

Convenient huh...

Can anyone enlighten me on Toshiba product numbers or point me to a r... Read more

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Hi, I have a Toshiba Satellite L500-13C with a motherboard totally damaged, and despite it is an old PC, I need it for the University. So I want only to know what is the serial number of this motherboard (if it exists), or the Motherboard model that are compatible with my pc, in order to buy it on Internet, because in the shops the cost are really excessive. Sorry for my English.

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What is it with Toshiba? The part number is clearly printed on the label on the underside of the laptop but the corresponding part number appears nowhere on the Toshiba support pages. This seems to occur with most Toshiba laptops that I have ever had anything to do with. Trying to find drivers, BIOS etc is a real PITA. I'm trying to find downloads for a Satellite L500 PSLS6A-00X013 but it doesn't show up any where. The serial number search is as useless as the part number search. Am I missing something?

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The HDMI port on my Satellite L500 laptop is not sending information to my sony bravia tv. All was working fine up until a couple of days ago. When i plug the hdmi lead into the port, it seems as if the laptop is aware it's plugged in as the screen flickers. The fn +F5 keys do as they should, but no picture appears on the tv. The tv shows a lead is plugged in also and again the screen flicks to say a source is there but then remains black. I can't see an issue in device manager and all drivers are saying they're up to date. I have also tried a new hdmi lead but nothing. Can anyone help with this?

Answer:Toshiba satellite L500 HDMI no longer works.

Try running a System Restore back to a previous point when it was working.

If still not working uninstall and re-install the graphics drivers from the Toshiba Support site for your model.

19 more replies
Relevance 72.57%

Hope I've got this in the right place.

Purchased above and upgraded sucessfully to Windows 7 from XP.
However, the sound is very poor quality - sounds "tinny"

This is applicable to CDs, radio and DVDs particularly when listening to audio books and radio making it impossible to listen to. Have tried changing the settings for the Realtek High Def Speakers, but no difference. Then updated drivers. Windows test 'sounds' are okay and sound coming from both speakers.

I think I've tweaked every available setting I can find but can't find a tweak/setting to change the sound (less bass?). I have seen the volume control and it makes no difference.

Thanks in advance for any assistance.

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Hi. New user to the forum and new owner of a Toshiba.

I am trying to create the 4 recovery discs for my Toshiba satellite L500-12E. Discs 1, 2 & 4 created successfully, but disc 3 failed two times. The message I received onscreen was: Failed to read the following file: F:backslash ZZImg backslash 09753xsp6.swm Error Code: 020150-20-00000000
( I cannot get the computer to type a backslash on this window)

Anyone know of a similar problem or a solution?


Answer:Satellite L500-12E - Error during creating Toshiba recovery disk

Hi Dwight,

Which disks you are using for creating Toshiba recovery disk?

I have good experience with Verbatim DVD-R. Have you tested these disks?

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I have a Notebook Toshiba Satellite Pro L500-1T8 and its hard drive has been damaged, so I cannot recover the special partition (I've tried also with the 0-key bootup).

I haven't create a restore disk from windows 7 because nobody told me to do so!

I'd like to re-install my windows 7 licensed copy (at the moment I've installed an ubuntu linux).
How can I do?


Answer:Notebook Toshiba Satellite Pro L500-1T8 - Recover Win7 without partition

Any help?


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Why the Toshiba DVD Player doesn't work when i plug the HDMI cable for OUT on my other screen larger...

while it plays nice the DVD on the computer, and while i can get the signal HDMI OUT with VLC playing other video formats...

I hope there is a way to unlock this, because i prefer to play DVD from my computer (for sound issue as i ear not well)

Thank you in advance for your help, if you can.

(Satellite L5001QK France)

Answer:Satellite L500 1QK - HDMI out doesn't work with Toshiba DVD Player?


To be honest I don?t know 100% what your problem is.
If you want to watch DVD movie on your computer using Toshiba DVD player but the pic should be shown on the external display please do as follow:

When you have connected HDMI cable to external (other) screen, use FN+F5 and switch to this external display only. When you see desktop on the external display start Toshiba DVD player and I think everything should be OK.

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I have a laptop Toshiba L500-1UU Short model no: PSLS9E. Initially my product had a short model number in the Toshiba support page.

but I can not find now, removed from the list. Toshiba does not support this product?

Answer:I can not find Satellite L500-1UU PSLS9E on Toshiba support page


What do you mean exactly by ?Toshiba does not support this product??
I found Toshiba drivers for this notebook model? so this means that Toshiba DOES support this model.

You can find the drivers on the Toshiba European driver page:

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Hi there,

I reinstalled Windows 7 (from a Windows 7 disk not the Toshiba recovery files).
And everything was working fine, but after restarting once after some updates the mouse and keyboard stopped working!
I found I could get the keyboard to work by pushing the power button to send it to sleep then waking it up, but then the mouse still didn't work.
I can push F2 on the keyboard to get into the BIOS, but can't navigate in it (but can with a USB keyboard.)
Mouse and keyboard don't work in safe mode even.
USB keyboards and mice work fine all the time.

The laptop is a
Satellite L500D PSLT0C-00F002

I really don't understand would could cause this all of a sudden!

Answer:Toshiba L500 Touchpad Keyboard not working (odd)

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My toshiba qosmio x500-128 is taking forever to boot up these days, iver rolled back the system using system restore, ive stopped any unessential startup services that i know are not req at startup but the system still takes forever to boot, ive also updated to the latest BIOS etc

Another thing is that everytime i login i get the error that Toshiba Service station has stopped working...

any help would be greatly appreciated

Answer:Qosmio X500-128, taking forever to boot also Toshiba service station error


Toshiba Service Station is a simple tool/software.
If this has stopped working, then you should try to reinstall this again.
For that visit the Toshiba European driver page and download this tool for your notebook model.

Regarding slow boot;
I?m not quite sure what?s wrong here?
Maybe you should firstly check the HDD? for that you can use the free software called Drive Fitness Test.
You said you have checked all background processes?
You can try the CCleaner too.
The cleaner cleans the registry and you can edit the msconfig and autostartup too using this tool.

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i have a concern regarding an error in my pc ......

the error is "display driver stopped responding and has recovered"

i had been reinstelled the windows as well as search for apdated inter display driver

but i didnt work .....

i appreciate for any advice and instruction regarding this problem....

thank you very much

Answer:Satellite L500 - display driver stopped responding and has recovered

Something like this happen on my machine but not so often, mostly when I want to see some video content in browser.
The reason why this happen is not known to me but I don't care about it until driver is recovered and I can use my machine as usual.

Have you noticed if there is some special situation when this happen?
Does t happen pretty often or just from time to time?

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My L500 wants me to update my CD creator and when I do the computer tells me that it can only be done on 64 bit OS.

Which it should be preinstalled from Toshiba.
Sattelite L500 PSLS3E-01T00VN5)

Answer:Satellite L500 (PSLS3E) - Can't update Toshiba CD Creator on Win7 64bit

Hi cba1,

Is this update necessary or can you ignore this update message?
In my opinion updates only necessary if something doesn?t work properly?

I don?t use Toshiba CD creator because there are some good alternative (freeware) programs, like CD Burner XP. Have you ever heard of that?
If not it?s worth a try!!! ;)

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I have support problems with my notebook..
When I try to get support or register my Satellite, I can find my model number/serial number on any toshiba site.

When i try to valide serial number; i get this: "Spiacenti! Il numero di serie non esiste." Why???
I need drivers and software.. but i can't find it..

Model No: L500-158
Serial No: 89434057K
Part No: PSLJ3E-028023IT

Please help..

p.s. sorry for my bad English..

Answer:Satellite L500 - Cannot find notebook model on Toshiba support page


Are you using the Tempro tool in order to register the notebook?
If yes, then you should update this tool to the latest version v3.33

Check this:
+Why does TEMPRO not accept my serial number as being valid?+

Otherwise the L500-158 belongs to the PSLJ3E series and all drivers can be found on the Toshiba European driver page:


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I have a brand new Satellite C50B and I can't find the Service Station which is supposedly findable by going to Search and entering "service station." I'm told it isn't there.
Anybody know how to find it? I'm not in the US so were it to be available by downloading, I can't, since the US site doesn't recognize my serial number. Thx

Answer:Satellite C50B - missing Service Station

Do you have US notebook model?
Can you please post full model name of your notebook?

By the way: if you got your notebook with preinstalled OS all Toshiba tools and utilities should be already preinstalled.

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Hi - I found two different Service Stations so I removed one but the other one disappeared as well. How do I get it back and only have one?

I believe the laptop was brought into New Zealand from America by the retail group I purchased it from.

Answer:Satellite P55W-B5318 - Service Station issue


As far as I know there are no two different applications with the same name. Maybe you had somehow two shortcuts on two different places.

I don't use it and I have it removed from the system. If you want to have it again just visit Toshiba download page and download and install latest offered version.

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I have downloaded Toshiba Service Station 2.1.33 and it says there are no updates?
Is this the right version as when I checked on the Windows 7 site it states "After upgrading to Windows 7, the latest driver and software updates will be provided via Toshiba Service Station. We recommend you to use the Toshiba Service Station to maintain your system up-to-date."

But then doesn't tell you where or how to download Service Station, so I searched and found version 2.1.33.


Answer:Satellite A200 (PSAF3A) - Windows 7 Service Station

To be honest ?Toshiba Service Station? is not known to me but it must be something like ?Tempro? for European notebook models.

Anyway, I don't understand your problem. Do you know how this ?Toshiba Service Station? works?
This program check if some update is available. This update mean update for any preinstalled driver, Toshiba tool, utilities or even BIOS update. If you got info there is no update than continue to work with your notebook as usual. Nothing must be installed.

If preinstalled ?Toshiba Service Station 2.1.33? runs well everything is OK.

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I shutdown (powered down) my laptop and undocked my laptop for a few hours.  When I returned to my desk to re-dock.  The docking station would not work at all.  I could see the hard drive light come on, but no keyboard, mouse, or monitor.  I work in a large office and have access to spare parts so I swapped out the docking station.  The monitor now works, but none of the USB ports on the new docking station worked.  I took my laptop to another desk with peripherals that I know work perfectly and had the same problem with the USB ports on the docking station.  The USB ports on the laptop work fine however.  I have narrowed the problem down to my T61.  I did not install anything in the few hours I was undocked so I have no idea what changed. However, I do know that all machines in my work environment receive automated updates in the background.  But so far I am the only person with this problem.  I am running Windows XP/SP3.  I also upgraded the BIOS from 2.21 to 2.24. I am out of ideas. Please help!

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