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Blank screen on Toshiba Satellite L500-19x

Question: Blank screen on Toshiba Satellite L500-19x


My laptop since it starts has the screen blank

Screen, flex and inverted have been discarded From an external screen you see And the RAM has no flaws

A little help I'm desperate


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Preferred Solution: Blank screen on Toshiba Satellite L500-19x

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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Hi all,

I have a problem with my Satellite L500-19R. It won't respond to the on and off button. At first is was just the battery that was worn out, but it was still functioning fine on net adaptor only. But now it doesn't respond at all anymore. There is still a green indicator lamp that shines when I connect the net adaptor, so I don't think it's that. I bought a new battery, hoping that would solve it, but even though it seems to charge the battery (first it was blinking orange, then steady orange then two green lights) there is still no response when I try the on/off button.

Should I just go to a store to have them check if it's the motherboard, or is there something else I can try on my own?

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After shutting it down normally last night, when I turned it on today the display stays blank. I hooked it up to external montior and that works fine, I checked in device manager and theres no conflicts showing up. The screen isnt black, its like the backlight is working it more grey once the comp is turned on. Also when I try to change the resolution using the external monitor the screen flickers like its trying to change but it always goes back to grey.

Any ideas? Laptop is only 18 months old with minimal usage.

Answer:Satellite L500 - Screen stays blank

Hi Outkast_IRE,

> I hooked it up to external montior and that works fine
This was very good that you have done this because so you have checked if the problem is related to internal monitor or graphic card.

Now it?s something with internal monitor and it could be the cable, LCD panel itself or something else. More exact diagnostic is not possible and can only be done from an authorized service provider so you should get in contact with the notebook technicians.

On Toshiba website there is a list with all ASPs. Give them a call or write an email and they will tell you what to do now.

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I have a Toshiba Satellite L500-19X, and my display is not working properly. When I turn the computer on, the display goes blank, but it gets lightened up, it gets all white.
The VGA external output works fine, I have no problems with an external monitor.

I have already changed the flat cable (Flex) that goes to the display, but I got the same results.
Can anyone help me? What could be the problem?

Thanks in advance!

Answer:Satellite L500-19X - Screen goes blank (white light)

Fact is that graphic card is OK since you said that external display works properly.
Therefore I guess that either the internal display or the FL inverter is the troublemaker.
But its just an personal opinion? I think you will need to test both parts?

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Initially the screen was dark, dim, but not blank.
I attempted to reinstall toshiba's software and reset the brightness.
Unfortunately, even after a complete OS reinstall, it appears as though the actual cause was the inverter.

I just replaced the inverter but the screen is still dim.
HDMI works fine.

Can anyone expand on this and maybe help?
Anything would be greatly appreciated, thank you

+Message was edited by: nullsys+

+Updated to exclude a HDMI cable as the culprit.+
+Everything else works fine, cables, grfx card, etc. Just something wrong with either LCD, Inverter or Backlight.+

Answer:Satellite L500-1RF - screen is completely blank, not just dark


Does this mean that neither the internal nor the external display work properly?
It sounds a little bit like a graphic card problem.

Are you sure you have connected all the cables properly?

Has the external monitor worked before replacing the inverter?

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I have this laptop and i can start up the laptop and it loads fine to the login page i then can login but when the screens opens after login it appears as a blank blue screen with the document folder open i have no background picture and no startup menu nothing else except the document folder.

From there i can access my files etc and anything else internet etc everything but i dont know how to get the screen back to normal.

If i go on background display i can see the image that should be on the background and change it but nothing happens on the full screen.

I have no restore point as yet as new laptop for xmas, i do have backup discs but think its just something to do with the display.
If go into files and folders it shows me the icons on the desktop but all i see is this blank screen.

Any ideas please, if not would restore files work or full back up disc

Thanks very much for any help

Answer:Satellite L500 - blank blue screen after login to Win 7


Check this:
Click right on the desktop and choose Personalize.
There you should check the area: ?Basis design and design with high contrast?
Choose Windows 7 ? basic.
Then reboot the unit.

Usually this should help to get the Windows 7 common design and desktop settings.
But if this will not help then you could use an fast solution which would be a usage of the recovery disk of HDD recovery option.
This would format the HDD and would reinstall everything again

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This is a Satellite L500 that has been subjected to a recovery process. The Battery is as flat as can be and won't charge.

Power the laptop on and the normal BIOS information is displayed with the option to press F2 or F12 at the bottom of the screen. The BIOS has been set to boot from HDD first.

Left to do it's own thing, the screen goes blank and nothing happens. Press any key, and there are no text prompts to touch anything, and the system begins to boot from the HDD. it proceeds to boot successfully and the laptop works normally (bar the flat battery).

I have reset the BIOS to defaults and there is nothing I can see that would otherwise cause this.

Any ideas?

Answer:Satellite L500 - Blank screen. No attempt to boot until key pressed.


Maybe it sounds stupid now but it is not easy to understand what happen exactly.
> Left to do it's own thing, the screen goes blank and nothing happens.
Does all this happen after recovery image installation and first start after successfully recovery installation? Or preinstalled OS is already configured and ready for first start?
>.. and the system begins to boot from the HDD
Can you see anything n the screen when this happen?
>? it proceeds to boot successfully and the laptop works normally (bar the flat battery).
After reading this sentence I presume OS boots OK and you can use your notebook. Can you confirm this?

When you restart OS does the same happen again and again?

Have you tried to reinstall recovery image again?

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Hi guys. my mate rang me up today and said that their laptop screen just went blank. i asked what happened and they said it just went like that. i have read about inverters or backlight. How can i fix it cause its out of warranty. also how do i get stuff off the hdd if the comp is really dead? Can i just take it out like a pc and hook it up to another? Any help would be great
i will post more if i find out anything else about it.
Cheers Matt

Answer:toshiba satellite blank screen

If you can shine a light through the back and still read the writing on the screen (it will be extremely dim) then it could be a bad inverter or backlight. If you test it out and can't see any writing on the screen using a blacklight then the screen has gone out and will need to be replaced.

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This has been happening a lot, when I turn on my laptop nothing happens, it is getting power no problem but doesn't do anything..BIOS..Anything at all

Very annoying because then I lose the work I have open, when I turn it off it goes into hibernation, but sometimes this happens even when it was fully shutdown.

Thakns for any help

Answer:Toshiba Satellite - Sometimes turning on, fan working but just a blank screen

I'm sorry, which is it?

You stated when you power it on, nothing happens and in the next sentence you state its annoying because then I lose work I have open.

when it is on, and you tell it to turn off it goes into hibernation, but sometimes it happens even when it is fully shutdown.

Totally confused, can you break down the issues with a bit more detail.

Whats happening and when

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So all this started when I was updating my laptop's bios (which I've done before twice and went smoothly) except for this time.

I downloaded the BIOS update soon after the notebook recommendeds me to do so from official Toshiba website (MEA) after putting it's exact model number and part number as I have done before.

The BIOS version on the notebook was v 1.60 and to be upgraded to v 1.70 the process went smoothly upto the step that it shows it's upgrading insydeH20 firmware with a progress bar in DOS window. After it says BIOS is successfully updated it shut down and all went quiet. But the next time I tried to boot it up the screen came up with nothing (Fans work, Light indicators work). But when I try to open the BIOS menu pressing F2 there is nothing (no beeping too).

After this incident I tried

*Booting up with 1 ram stick only
*Holding down the power button for like a minute
*Taking out and putting back the CMOS battery

....still nothing

Am I screwed up? Or is there anything you guys out there can help with?

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The problem I encountered with my laptop is when I push the power on button the "Toshiba Leading on Innovation" appears then after that the screen went blank. It does not proceed to windows but the laptop has power. My OS is Windows Vista Home Premium. Please I need all the help I can get as I need my laptop for my studies.

Thanks and Best Regards.

Answer:Re: Satellite A300-1BZ Blank screen after Toshiba logo

Windows may be corrupted. Have you tried booting from a Bootable CD? For example, try the Memtest ISO from

Directly after you see the Toshiba logo, press F8 a few times to access the Windows Boot Menu, and try booting into Safe Mode.

If you can get into safe mode, run CHKDSK C: /F to check for file system errors, then reboot normally.
If that doesnt work, then go back into Safe Boot and restore the PC back to a previous state using System Restore.

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I apologize as I did not see a different area to post my question so I thought I would post it under the Windows it is running. I apologize in advance if I did it incorrectly and any input or direction would be greatly appreciated.
I am no computer geek but I am not a computer “virgin” either. However, I need the assistance of the veteran computer geeks. I have had my Aunts Toshiba Satellite L505D-S5983 for quite some time now and I have been meaning to write and find a place where I may be able to find some direction on how to proceed.
I have done extensive research at one time and found that Toshiba’s were known for “graphic chip issues”. Actually at the same time I got my aunt’s computer, my friends Toshiba had the exact same issue. Lights up but no graphic on laptop or external monitor.
The information I obtained at the time was that the GPU was soldered to the motherboard and I would have to replace the motherboard which was more expensive than buying another computer. So, I looked into the “reflow” process and decided I had nothing to lose so dismantled the one laptop to find that I couldn’t do the reflow because the GPU was locked in with a plastic lock.  This is what brings me to my next dilemma and why my poor aunt has gone without her laptop for the past 8 months. I got so sick of trying to find the information that I just stuck it in a cupboard and went on with all my other demands in life.
However, ... Read more

Answer:Toshiba Satellite L505D-S5983 Blank Screen

It has been my experience that manufacturers (Toshiba in this case) will not sell the graphics chip.
You could call Toshiba to see if they have any suggestions, but I suspect they will point you toward a replacement motherboard.
Best of luck.

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A few days ago, i was installing some updates, and after the laptop rebooted, the screen blacked out and kept doing it, and i had to hard reboot 3 times. After that it responded. It still does that. Can someone help???!? Toshiba Satellite C55D-A5392 500 gigabyte HD, AMD A4-5000 APU with Radeon graphics

Answer:Toshiba Satellite C55D-A5392 blank screen after updates!!! help!

Do you mean Windows Updates?

If so, how about a System Restore prior to the time you did the updates? After that, go back to Windows Update and see what's offered to you, but be more careful about what you accept.

Or maybe you can undo individual updates through the Control Panel.

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Hello, I have this problem with Toshiba satellite A300.

I deleted many files and folders from my C and E drives. On restarting the computer, it only shows the Toshiba logo then a blank screen slightly gray on close inspection. Whenever I press the CRL + ALT + DEL keys, the computer restarts and behaves in the same manner.

I have tried using an external monitor but there is no difference. On trying to boot using a CD/DVD, same behaviour happens, it won't boot from it and screen remains blank after the Toshiba logo, I have even tried changing g the boot order but to no avail.

What could be happening?
Thanks in advance.

Answer:Re: satellite A300 screen goes blank after toshiba logo, won't boot from CD/DVD


It looks like you removed system folders and Windows doesn't boot anymore. Have you tried to restore the factory settings from hdd image or recovery disk? Or make Windows copy installation... It's easier to reinstall it rather fixing the problem.

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Hi, I have a Toshiba Satellite M55-S329. As I tried to boot it up in the morning, the screen lighted up in a blank whitish mode and stayed this way.
Took out the battery, booted back, same blank screen.
Keyboard is responsive, I tried CTRL-ALT-DEL and it rebooted but right away back in the same blank screen.
I tried to cold boot pressing the power key 30 seconds, with no effect, gets back into the blank screen.
I put in the Recovery DVD, it begun reading it upon boot, but was stuck into the same blank screen.

My first guess and hope was this is some sort of stand-by Win-XP problem.
Now my guess is that this is a hardware problem, either a disconnected video card, or perhaps system board failure. Do you have any suggestions? ...

Answer:Blank screen boot fail Toshiba Satellite M55-S329

Try attaching an external monitor. If you see the same blank screen, your motherboard has probably gone belly up. I hope not though

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Hello! C:

My Satellite A500-1F7 doesn't start up anymore- when I try to turn it on, the Toshiba-logo appears, but a few seconds later, the screen goes completely blank. If I press F2 while the logo is still shown on screen, the setup menu opens. F12 works as well.

At first I thought my laptop just needed a new battery, since it had been urging me to change it for quite some time and the battery-led was out. Now I got a new battery - still doesn't work.
If anybody has an idea, what the reason might be or what I could do to fix it, please help me!
Sadly, I am a total computer-noob.

Thank you very much for taking the time to read all this!

Answer:Satellite A500-1F7 - after Toshiba-logo the screen goes completely blank

Oh my gosh!
*Update:* The CPU fan suddenly turned on, so I decided to wait and see. After about an hour, a loading bar and "? Microsoft Corporation" appeared on the screen. Also, my laptop made very high-pitched bleeping noises. And now, another 37 minutes later, it seems to be back to normal.

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All of a sudden my Toshiba Satellite c650 showed blue screen (blank) after booting....
Thought the screen was dead ..fitted another one ...same thing.changed ram Same thing...
What could be the problem before I throw it away

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I cannot get my Toshiba Satellite L500 13T PSLJ3E to work. Here is the timeline:

1. I brought it with Win Vista, It worked great for about 6 months but started slowing down and I decided to change it to Windows 7

2. I installed the Windows 7 using custom install(creating new "windows" folder, not upgrading Vista). Once again it worked great for about a month, but once again it ran into trouble - showing the Windows 7 version of the blue screen of death for 0.5 seconds followed by a restart.

3. I browsed the net and they said that the easiest way to get rid of the problem is to re-install. I did it(after trying several windows repairs) but yes, thats right, it died - before starting the windows it showed problems with Realtek Wireless.

4. I had hopes that third time - the charm will work and re-re-installed the W7(every time using new installation).
Once more time - doesnt work, but this time I cannot even get to install it - the windows installer stops at around 60% of the expanding files and says: problems with the media device. And after the restart I cannot find the Hard Drive(the BIOS shows only FDD and CD/DVD)

Now I'm stuck here, the only way to start the windows is by Safe Mode on my Wondows installed on point 3, yet not every time .
Unfortunately the first of my Recovery DVDs cannot start and on top of that I cannot enter into the recovery partition by pressing 0 at start up, but I see the Recovery Partition when I go to the WIndows in... Read more

Answer:Cannot run the OS on Toshiba Satellite L500

Blue screen and then restart sound's like something with hardware is wrong. I had something like that when my RAM module failed. Check your memory using memtest.

PS. I will not recommend installing windows on windows and reinstalling it. Better format drive and install new clean OS.

edit: or maybe something with your hard drive - if you had an option pull out you hard drive and check it on another computer using HDtune (or something like that)

Message was edited by: Jurgo

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I just want to ask regarding the error message of my laptop that appears every time i will open it.

StartRep.exe-Application Error

The instruction of 0xfc66584d referenced memory at 0x00000008 the memory could not be read.

Do i need to reformat it or should i buy a new memory, but i wonder how can i saved my important files on my laptop?

I am also interested to go to your service center, i just want to know first how much does it cost to repair my laptop?

Answer:Toshiba Satellite L500 PROBLEM!

Quote: Originally Posted by destiny24

I am also interested to go to your service center, i just want to know first how much does it cost to repair my laptop?

This "Service Center" is called
Help is offered free of charge.
We are volunteers from all parts of our world who endevour to help you in our spare time.
All we hope for is a "thank you" if we have assisted you in any way.

Please be patient & someone should be able to assist you soon.

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I have issue on my toshiba satellite l500-13t, when i turn it on it turns off after few seconds. As i know it could be issue on motherboard or processor. Am i wrong, and can it be fixed?

Thanks for help

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Hi, I bought Toshiba Satellite L500 -00W and it came with Windows Vista. I tried to downgrade to XP, but it doesn't allow XP installation. Do you know how to downgrade?


Answer:Toshiba Satellite L500 -00W downgrade to XP

Hello & Welcome, toshibaquestion.

Downgrading from Windows Vista to Windows XP is actually a very easy thing to do, BUT, I must warn you; it's the smartest of ideas since Windows XP and Windows Vista differ in driver capability and efficiency. So when you want to you use your MIC or Webcam, they may not work, this goes for your Audio, Network and even Display.

Also, Toshiba's a popular brand, and also a very updated** one, meaning they'll most likely be packed with a webcam, nice wireless card, hi-def monitor, etc - meaning, lots more drivers for you to fuss about and have to replace - which, believe me, isn't fun at all.

Downgrading would require you to actually make a partition (D), then install XP on your partition (D), and then delete your previous partition (C) - This is how I would do it, but I'm sure there's many many many other ways.

Dabble into it abit, and see if you find anything interesting. I'll be here to answer any further questions you may have.

Undocked Windy

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Hi !

Im looking for best gpu driver for my ATI Mobility Radeon HD 4500 series

Drivers which AMD offers right now are super bad and driver which is connected with my model on toshiba website seems slow too. The best one i saw is the microsoft driver WDDM 1.1.

If you mind telling me is there any better driver for my GPU than the ones listed above?

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I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?


Answer:Toshiba Satellite L500 Recovery

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I've bought Toshiba Satellite l500-1ef November, and until now laptop worked brilliant. Three-four weeks ago, touchpad, and some space on the left of the touchpad started to be warm. I checked CPU temperature in Toshiba PC Health Monitor (v, and it was circa 30%, with 40% use of the cooler. The temperature is incresing in time, and now, after four weeks, touchpad is warmer, and it's about 45-50% temperature od CPU, with 50-60% use of the cooler.

I'm using laptop only for Internet, work in MS Word, and listening music, sometimes I play Warcraft III on it, I've got Windows 7.

Should I go with PC to technical support, or it's normal in my model?

Best regards,
sebastian krysiak

Message was edited by: seba.krysiak

Answer:CPU temperature in Toshiba Satellite l500-1ef

Hi mate

It?s nothing unusual that the touchpad would be warm since the CPU and cooling modules are placed near the touchpad.
So in my opinion you should not be worried about that.

The notebook?s temperature can increase after some time of usage?
This happens due to dust inside the cooling ventilators?
If you want, you can try to remove the dust using the compressed air spray?
I do this from time to time and this helps to keep the temperature on lower level?


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Hi Forum-User,

Win10 compatibility list from Toshiba for Satellite Laptops without L500 Series! Why?

Look at:


Answer:Satellite L500-19E - No Win10 says Toshiba

At the moment just newer notebook models are supported for Win10. I am pretty sure that Toshiba will increase the support list and more and more models will be supported.

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Yesterday i found the description about this notebook - Toshiba Satellite L500-17L but I cant find it on the toshiba's site. How can this be?

And there is a lot of information about this one on the web

Answer:Satellite L500-17L - How can I find it on the Toshiba website?


I have a little bit searched using Google and it seems that this is a Russian model so you can find the specifications on the Toshiba Russian page:

I hope I could help you a little bit. :)


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No disply on my toshiba satellite L500,power supply led is getting on .

Answer:Toshiba satellite L500 not working, No disply

If you still get lights on the edge of the laptop & you can hear the fan spinning and harddisk clicking a bit but nothing at all is appearing on the display then it's either the screen or the power inverter that have gone. Either way it's not really something you can do yourself, take it to a technician to sort out. If you are not getting any lights, fan or clicking sound then it is a power issue - the LED doesn't necessarily mean that the power supply is ok. Again, not much you can do yourself, take it to an expert."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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Hi, I want to replace thermal paste and thermopad in my toshiba L500-12V. I dont know thermopad thickness and thermal conductivity. I can buy thermopad with 0,5 mm , 1 mm or 2 mm thikness. Which one will be right? Thanks for help.

Answer:Toshiba Satellite L500-12V - Thermopad thickness

Hi, I want to replace thermal paste and thermopad in my toshiba L500-12V. I dont know thermopad thickness and thermal conductivity. I can buy 0,5 mm , 1 mm or 2 mm. Which one will be right ? Thanks for help.

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How/Where do you download the latest version of Toshiba Assist?

My laptop is a Satellite L500.


Answer:From where can I download Toshiba Assist for my Satellite L500?

Your question is pretty general so here is my answer:
You can download it from Toshiba download page -

If you need more details please post exact model name and preinstalled OS version.

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Hi can anyone help? my Toshiba Satellite L500-1xd Laptop is requesting a HDD Password on start up. I do not have this and I am unable to access machine s there a way I can find out this password or possibly bi-pass it at all? thanks Rachel

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My L500 fan is no longer working correctly

I am getting this message

Warning:a problem with the cooling system has been detected. please turn off the computer immediately, and return it for service.

The fan runs inconsistently (always for a few seconds on start-up, very sporadically the rest of the time, but it is completely stationary for the most part.

The computer is currently in pieces, and I am ready to replace the fan with a new one, however im not sure that will fix the problem (as the fan still seems to sometimes run).

Thread Name - 'My Toshiba Satellite l500 cooling fan has stopped working'
This closed thread had a post at the bottom by kristain, has anyone else encountered and resolved something along these lines

Please excuse the lack of link/PM (new member restrictions)

Answer:Toshiba Satellite l500 cooling error

Are you going to replace the fan or the entire cooling heatsink and fan? Was the heatsink clogged with dust? Keep in mind, this also may be a motherboard issue

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I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?


Answer:[SOLVED] Toshiba Satellite L500 Recovery


If the computer is running, shut it down by clicking start, then shut down again.
Press and hold "0" (zero) key on your keyboard and then depress the computers power switch. When the computer turns on, the Toshiba HDD Recovery Uitlity Screen will appear, presenting 3 options, just choose Restore Original Factory Image.
Press 1 to restore your hard disk drive to its original factory default. A confirmation message will appear, indicating that all data will be overwritten and lost during the restore process. Be sure to back up all important files before proceeding.
Click Yes to begin restoration, A message will appear once the operation is finished, indicating that the HDD has been restored.
Press any key to restart the computer.

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What is it with Toshiba? The part number is clearly printed on the label on the underside of the laptop but the corresponding part number appears nowhere on the Toshiba support pages. This seems to occur with most Toshiba laptops that I have ever had anything to do with. Trying to find drivers, BIOS etc is a real PITA. I'm trying to find downloads for a Satellite L500 PSLS6A-00X013 but it doesn't show up any where. The serial number search is as useless as the part number search. Am I missing something?

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Hope I've got this in the right place.

Purchased above and upgraded sucessfully to Windows 7 from XP.
However, the sound is very poor quality - sounds "tinny"

This is applicable to CDs, radio and DVDs particularly when listening to audio books and radio making it impossible to listen to. Have tried changing the settings for the Realtek High Def Speakers, but no difference. Then updated drivers. Windows test 'sounds' are okay and sound coming from both speakers.

I think I've tweaked every available setting I can find but can't find a tweak/setting to change the sound (less bass?). I have seen the volume control and it makes no difference.

Thanks in advance for any assistance.

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i have a toshiba satellite and on the back it says the model name is satellite l500-1dt.
i am new to this website and using forums, the message that comes up on my computer is

system warning
Warning:a problem with the cooling system has been detected. please turn off the computer immediately, and return it for service.

i am currently working in the alps and do not have an english speaking computer shop near by.
could any one help me and advise me what to do, i do not know much about taking a laptop apart to clean or change parts.

Answer:My Toshiba Satellite l500 cooling fan has stopped working

I would purchase a can of compressed air or use an air compressor (with a light gentle nozzle) and blow the dust out of the inside. If you have a failed cooling fan, then it will need to be repaired or replaced. That model I think is rather old, it may not be worth it to repair.

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The HDMI port on my Satellite L500 laptop is not sending information to my sony bravia tv. All was working fine up until a couple of days ago. When i plug the hdmi lead into the port, it seems as if the laptop is aware it's plugged in as the screen flickers. The fn +F5 keys do as they should, but no picture appears on the tv. The tv shows a lead is plugged in also and again the screen flicks to say a source is there but then remains black. I can't see an issue in device manager and all drivers are saying they're up to date. I have also tried a new hdmi lead but nothing. Can anyone help with this?

Answer:Toshiba satellite L500 HDMI no longer works.

Try running a System Restore back to a previous point when it was working.

If still not working uninstall and re-install the graphics drivers from the Toshiba Support site for your model.

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OK so i have just received an older laptop that im trying to resurrect.

O/S : Windows 7Model : Toshiba satellite L500 PSLS3A-04M002Battery model NO : PA3534U-1BRS
It died a few days ago and refuses to boot, press the power button -> power LED glows briefly and goes out.
As it's a smart battery you can't boot directly off the AC adaptor because it's expecting a signal over the SMBus (IIRC) power LED doesn't even light up with A/C only with the battery is removed.
I believe it's the battery.
First because i disassembled the laptop, cleaned it, and put it back together, nothing seemed wrong with other system components.
Second, it's only a small 3620mAh Li-ion that (AFAIK) hasn't been changed since the laptop was bought (roughly 2011/2012) so im thinking the charge cycles have been well and truly used up.
OK no problem, searched around online using the battery model number (above), found a replacement

Cool, battery's enroute, should be here in the next few days.

Now the interesting part... When i go on Toshiba's site to look for some specs/drivers... the Laptop model doesn't exist, even under the discontinued models section... But there are a whole bunch of other models :
(click on the little arrow)

Also, there's no live / website or email based technical support :

Convenient huh...

Can anyone enlighten me on Toshiba product numbers or point me to a r... Read more

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Hi, I have a Toshiba Satellite L500-13C with a motherboard totally damaged, and despite it is an old PC, I need it for the University. So I want only to know what is the serial number of this motherboard (if it exists), or the Motherboard model that are compatible with my pc, in order to buy it on Internet, because in the shops the cost are really excessive. Sorry for my English.

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Answer:Wireless not working in toshiba satellite l500 in windows 7

For a start, turn off CAPS LOCK - it's considered to be shouting & many will ignore you.Did the laptop come with Windows 7 or have you installed it later? Are you sure there are drivers available for the wireless card - check the manufacturer's website if necessary. Some Toshiba laptops have a separate wireless switch on the front edge - if it's there make sure it is in the 'on' position. The usual key combination, as far as I recall, is Fn and F8 pressed at the same time (not F8 on its own) - there should be an LED that lights up on the front edge of the laptop when the wireless adapter is on."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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I have a laptop Toshiba L500-1UU Short model no: PSLS9E. Initially my product had a short model number in the Toshiba support page.

but I can not find now, removed from the list. Toshiba does not support this product?

Answer:I can not find Satellite L500-1UU PSLS9E on Toshiba support page


What do you mean exactly by ?Toshiba does not support this product??
I found Toshiba drivers for this notebook model? so this means that Toshiba DOES support this model.

You can find the drivers on the Toshiba European driver page:

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Why the Toshiba DVD Player doesn't work when i plug the HDMI cable for OUT on my other screen larger...

while it plays nice the DVD on the computer, and while i can get the signal HDMI OUT with VLC playing other video formats...

I hope there is a way to unlock this, because i prefer to play DVD from my computer (for sound issue as i ear not well)

Thank you in advance for your help, if you can.

(Satellite L5001QK France)

Answer:Satellite L500 1QK - HDMI out doesn't work with Toshiba DVD Player?


To be honest I don?t know 100% what your problem is.
If you want to watch DVD movie on your computer using Toshiba DVD player but the pic should be shown on the external display please do as follow:

When you have connected HDMI cable to external (other) screen, use FN+F5 and switch to this external display only. When you see desktop on the external display start Toshiba DVD player and I think everything should be OK.

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I have a Notebook Toshiba Satellite Pro L500-1T8 and its hard drive has been damaged, so I cannot recover the special partition (I've tried also with the 0-key bootup).

I haven't create a restore disk from windows 7 because nobody told me to do so!

I'd like to re-install my windows 7 licensed copy (at the moment I've installed an ubuntu linux).
How can I do?


Answer:Notebook Toshiba Satellite Pro L500-1T8 - Recover Win7 without partition

Any help?


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Hi. New user to the forum and new owner of a Toshiba.

I am trying to create the 4 recovery discs for my Toshiba satellite L500-12E. Discs 1, 2 & 4 created successfully, but disc 3 failed two times. The message I received onscreen was: Failed to read the following file: F:backslash ZZImg backslash 09753xsp6.swm Error Code: 020150-20-00000000
( I cannot get the computer to type a backslash on this window)

Anyone know of a similar problem or a solution?


Answer:Satellite L500-12E - Error during creating Toshiba recovery disk

Hi Dwight,

Which disks you are using for creating Toshiba recovery disk?

I have good experience with Verbatim DVD-R. Have you tested these disks?

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I have a Toshiba Satellite L500 PSLS0A-019002 with Windows 7 Home Premium pre-installed that I received two months ago as a gift.

Apart from disliking some the quirky and useless (to me) Windows Vista / 7 features, as the desktop is loading I get the error message "Toshiba Service Station has stopped working" which proceeds to find a solution, but apparently never finds one because this condition repeats itself every time I boot.

On another thread in these Toshiba forums, someone suggested downloading the independent utility called Toshiba Service Station and reinstalling it. I do not see such utility listed on the downloads page for my Toshiba model. Since I don't even know what the Toshiba Service Station does (unless it goes by another name - Toshiba Bulletin Board perhaps?), I have no idea what is causing the error or how to correct it.

Does anyone have a more precise solution?

Answer:Toshiba Service Station has stopped working - Satellite L500 PSLS0A


Service Station is not currently active in Australia, so you can simply uninstall it.

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My L500 wants me to update my CD creator and when I do the computer tells me that it can only be done on 64 bit OS.

Which it should be preinstalled from Toshiba.
Sattelite L500 PSLS3E-01T00VN5)

Answer:Satellite L500 (PSLS3E) - Can't update Toshiba CD Creator on Win7 64bit

Hi cba1,

Is this update necessary or can you ignore this update message?
In my opinion updates only necessary if something doesn?t work properly?

I don?t use Toshiba CD creator because there are some good alternative (freeware) programs, like CD Burner XP. Have you ever heard of that?
If not it?s worth a try!!! ;)

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I have support problems with my notebook..
When I try to get support or register my Satellite, I can find my model number/serial number on any toshiba site.

When i try to valide serial number; i get this: "Spiacenti! Il numero di serie non esiste." Why???
I need drivers and software.. but i can't find it..

Model No: L500-158
Serial No: 89434057K
Part No: PSLJ3E-028023IT

Please help..

p.s. sorry for my bad English..

Answer:Satellite L500 - Cannot find notebook model on Toshiba support page


Are you using the Tempro tool in order to register the notebook?
If yes, then you should update this tool to the latest version v3.33

Check this:
+Why does TEMPRO not accept my serial number as being valid?+

Otherwise the L500-158 belongs to the PSLJ3E series and all drivers can be found on the Toshiba European driver page:


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I am trying to install windows 7 onto a Toshiba satellite L500.

It copies the files, expands, reboots. then is says it is installing the registry.

about 30 seconds into installing system services the screen turns black, as if their is no signal.

any help???

Answer:Toshiba L500 black screen on win 7 install

Installing from where? A DVD? Did you format the drive before installing it? Did the laptop work fine before you started the reinstall or was there a problem that made you do this?

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I have a new laptop which was dropped yesterday! It is a Satellite L500-1XJ. Can anybody advise me where I can (a) get it repaired or (b) where can I order a new screen.

Waiting in anticipation. carol

Answer:Satellite L500-1XJ - Where to get replacement screen?

Hi carol,

You should contact an authorized service provider in your country. The guys can repair your notebook and order all original Toshiba spare parts. So get in contact with the guys and ask for help.

Here you can find a list of them: > Support & Downloads > Find an authorized service provider

Good luck! :)

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first I want to apologize for the case that I might not be very good at using this forum. I am new and have never used any support forum before. And English is not my native language.

I am using a Toshiba Satellite L500-20X. For some time now the performance of the screen has gotten worse. It started with interference stripes that were there for a second or so and then vanished again. By now, I have to put the screen at a certain angle to get a decent image, at all. If I don't, there are intereference stripes all the time.

From what I gathered, it seems that the screen cable is most likely the cause. I therefore have two questions: Would you agree? And, if so, how can I find out which cable I need to replace the (possibly) broken one?

Thanks so far!

Answer:Satellite L500-20X - screen issues

Is there really nobody who can help me with this issue?

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I have a Toshiba Satellite L500-19X and the screen keeps going black.

When you boot the computer it briefly flashes up the Start / Boot up screen properly before going black straight away. Occasionally, the picture will be displayed properly for 3 or 4 minutes before also going black.

If you hold / tilt the screen under a strong light you can see a ghost outline of what should be displayed and if you connect an external monitor the external monitor works fine and you can see a black ghost of what is on the external monitor on the laptop screen.

I have tried reinstalling the drivers but it has had no effect.

Do you think I need to replace the screen, invertor board or just reseat the screen connectors?

Many Thanks for your advice.


Answer:Re: Satellite L500-19X - the screen keeps going black


First of all to solve this issue, you would need to disassemble the notebook.
I don?t know exactly the step by step procedure for L500 series but such disassembling procedure isn?t very easy and you could damage other parts.

Back to the issue.
It looks like the graphic card is OK and the issue is related to the backlight.
The Satellite L500 was equipped with an common LCD (no backlight) and FL inverter board.
The FL inverter controls the display?s backlight level and I think in your case this part is faulty.
To solve this issue, it?s necessary to remove and to replace the FL inverter.

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I have a Satellite Pro L500-1D6, the operting system is windows 7.
Since I bought the laptop I have been experiencing screen vibration.
The problem is most accute when I am running java on firefox and then open a program like Outlook, and attempt to use the drop down box to select a contact.
When I do this, the Outlook screen vibrates madly and it is impossible to stop unless I close the firefox program.
There are occassions when this happens without firefox being open.

The graphic card is an ATI Mobility Radeon HD 4600 Series
I am on version 8.634.1.0 of the driver.

I have attempted to upgrade the screen driver through the ATI website, but it cannot be upgraded as it requires a Toshiba driver and the one on my machine is the latest available.

I have turned off the Aero Glass effect, but this has not worked.

Can anyone assist?

Answer:Screen vibration on Satellite Pro L500-1D6


> I have attempted to upgrade the screen driver through the ATI website, but it cannot be upgraded as it requires a Toshiba driver and the one on my machine is the latest available.

The Ati drivers aren't pretested by Toshiba and don't have overheating protection. So, it's not recommended even trying to install.

> When I do this, the Outlook screen vibrates madly and it is impossible to stop unless I close the firefox program

Have you tried to update the Firefox version or move to opera?

It's a little bit difficult say what happens to your laptop, but it looks like the software related problems. I don't own satellite Pro L500, let's wait what others can suggest

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I have Satellite L500-14x laptop with a broken screen and I would like to know if any screen of the same screen model would be compatible with this laptop. The screen model is LP156WH1 TL C1 . I have found this screen model sold in eBay and several other sites that state "compatible with XXXX" where XXXX other laptop models/brands.

Is this going to be compatible with my Toshiba or the laptop's model should be stated on the screen description?

Answer:Screen exchange on Satellite L500-14X


As far as I know the Satellite L500 supports different screens but the size has to be the same.
The L500 support the 15.6 HD TFT Color LCD display.

I think you could use the following displays:
AUO (B156XW01 V.2)
CMO (N156B3-L02)
LG (LP156WH1-TLC1)

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My Satellite L500 screen is not working. I can connect laptop to a monitor and use ok but the screen on the laptop is blank.

Have I done something to cause this?

Answer:Screen is not working on my Satellite L500

I don?t think so.
If you cannot switch back to notebook?s display using FN+F5 I?m afraid there is some hardware problem.

Either is the problem with display cable or display itself. Fact is that notebook must be disassembled and all this must be checked.
You can contact nearest Toshiba service and ask for help.

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Moving the lcd screen-cover (more opening or closing) causes black out the screenpicture. The problem becomes worse. an extra LCD screen gives a normal and good picture. I'm afraid there is anything wrong with de videodataconnection somewher around the movingparts of the screencover?
Anybody any idea? Thank you.

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after about 30 minutes of being on, my laptop screen will go black, laptop stays on but nothing happens, I have to switch off and restart, but same happens again.

Hope someone can help



Answer:Satellite L500-1XM - Screen going black

Could it be possible that the notebook goes into hibernation (or sleep) mode after 30 min?

Did you check the windows power plan settings for display shutdown and the mentioned hibernation / sleep mode?

From my point of view there are no many reasons why the display should go off after 30min.
Either this is controlled and set in windows power options or there is some problem with the system.

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Hi all,

who can help me with a screen or laptop Satellite L500 to replace mine.

ty Joldor

Answer:Screen replacement on Satellite L500

Did you check with some online dealers who sells 2nd hand parts?
The Satellite L500 supports an common 15.6? TFT Color LCD
So it should not be a big deal to get an 2nd hand part.

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I have a Toshiba Satellite L500 - 1UU which i purchased 4 months back.... started noticing black dots that stay black around different parts of the screen about 7 of them... they are stationary shows on all light especially on white background ... i am told they are defective pixels and that i have to get my LCD replaced... Is that covered in the warranty?

Is there a minimum number of defective pixels before they replace the screen?

Answer:Satellite L500 - Black Dots on screen

> Is there a minimum number of defective pixels before they replace the screen?
Yes. More about all this you can read under

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My Toshiba Satellite L500 laptop will not load past the 'welcome' screen. The cursor thing just keeps going around and around but won't go to my desktop.

Last night it went into some temporary profile and it had a message saying 'your other profile cannot load at this time please try again later'

Any help would be greatly appreciated.

Answer:Satellite L500 will not load past the 'welcome' screen

The error message is not known to me and also searching in google didn?t get any hints.
Possibly your Windows OS is muddled up.

Did you try to boot Win 7 in safe mode?
Try this. Restart your notebook, tap the F8 key.
In advanced boot options choose the option called Safe Mode.

If the notebook does not allow booting in Safe Mode, try the option Last Good Known Configuration.

If this didn?t help, try Repair my Computer. Here you can choose between different settings.
The one which could solve this is HDD recovery which helps you to set the notebook to factory settings. But this means also that your HDD would be formatted!

So be aware of this!

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I have an L500 - came out with Windows 7. I also cant adjust the brightness - the external monitor is fine. The other 17 laptops in the same school are fine - just this one.
The FN key doesnt seem to work - the screen on the laptop is so dark it isnt readable.

I havent seen any responses that answer this?

Answer:Satellite L500 - Can't adjust screen brightness

Hi redmg,

The FN keys are controlled by Value Added Package and Flash Cards Support Utility. So if you can?t use the FN keys properly reinstall both Toshiba tools. You can download them on official Toshiba page: > Support & Downloads > Download Drivers

But remove the old versions before you install the new versions.

After this all FN keys should work properly again.

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Good day!

I use Toshiba Satellite L500-1WP. I have bought a new monitor Dell U2711 with max resolution 2560x1440. I tryed to connect this monitor to my computer using HDMI cable, the video card identifies that monitor as an HD TV and makes max. resolution possible 1920x1080.

Is it possible to make theese 2 work together with the resolution I need (2560x1440), or I should buy a new computer with DVI port?

Answer:Satellite L500-1WP - Higher screen resolution than HD?

Hi buddy,

You should check the user manual? There I founded an information that the computer can display up to 2048 horizontal and 1536 vertical pixels at up to 16M colors.

So for me it sounds like you can?t use the native screen resolution of your external monitor but normally 1080p should be good enough. :)

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There is something seriously wrong with my laptop. I bought this satellite L500 toshiba for my sister a few months ago and this problem has happened ever since it was bought. I never found out about the problem until I recently got the laptop for myself. I originally thought it was something to do with the battery (recently the battery warning has came up saying that I needed to replace it. It has since gone away).

For some reason, the screen will randomly go wonky then turn into vertical coloured lines. It happens at random intervals so I can't tell when it will occur next and it doesn't matter what I'm doing on the laptop it just happens and the only way I can get rid of it is to force restart.

The thing I want to know is if it is a major problem or something that can easily be fixed?... Will warranty cover it or should I start saving up for a new one?

Screen caps:

Answer:Satellite L500 verticle lines on screen

>The thing I want to know is if it is a major problem or something that can easily be fixed?...
This could be a serious hardware issue.
Did you notice the same lines on the external monitor.
If yes, then these lines might be related to faulty graphic chip.
In such case the motherboard needs to be replaced.

>Will warranty cover it or should I start saving up for a new one?
Well, if the warranty is valid, then the notebook should be fixed free of charge.
Usually the standard warranty is valid 12month long from the date of purchase?
Check this?

By the way; the Toshiba ASP (authorized service provider) in your country should be able to fix this.

Good luck

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I am using the touchpad at the moment as my mouse has died. When I am using the touchpad the screen keeps resizing - in the time I have been on this page, the screen has gone from normal to huge to normal to huge and is currently normal size.

It is sooooo frustrating as it doesn't happen when I use my mouse.

Can anyone tell me how to stop the touchpad resizing the screen??


Answer:Satellite L500 - Screen resizing when using the touchpad


Do you mean the Internet Explorer screen or what?

I?m not quite sure what cause this but it could be possible that you have activated a touchpad option which could cause this.

Please check the option in control panel -> mouse -> Pointing Device -> settings (or properties)
There you should find Synaptics options for touchpad

Check if you could find some options which could affect this issue.

Please be aware that FN + Space key combination would change the screen resolution too.
Maybe you activated this.

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Please help, when I closed my Satellite L500 notebook I smelt an electrical smell, reopened it and the screen is black.

I took it to a repairer and he told me that he thinks that the wire/cord that connects the screen to the keypad has been severed as it runs through the hinges. He actually told me that he had the same problem on same model notebook 2 weeks earlier.

He said that without opening it up and looking (which would cost $250 straight away!) he could not be sure. My warranty ran out 6 months ago. Any ideas?

Answer:Re: Satellite L500 - screen wire severed

> Any ideas?
Fact is that there is hardware problem and it should be checked. I know it is expensive but you can try to contact other service and see if they can do the same job for less money.

Can you use your notebook now?

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We have a Satellite L500-1XJ laptop which our 3 Year got at and pressed buttons on the key board .Now when you turn it on the screen gives aflicker then stays dark.
I have tried FN F5 and FN F7 to see if it was switched to the external screen or the brightness was turned down but neither made any difference.

Have you any advice as to how I might be able to resolve the problem?

Answer:Satellite L500-1XJ - black screen after start-up

> Now when you turn it on the screen gives aflicker then stays dark. I have tried FN F5 and FN F7 to see if it was switched to the external screen or the brightness was turned down but
> neither made any difference.

It looks like serious problems with hardware related to mobo (vga). Can you enter Bios on startup or the screen just stays dark? Is external monitor connected to the laptop?

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Hi all,

I?m looking for for some advice,
I am far from a computer whizz but know my round fairly well. I have put my model below.

For no apparent reason I have the black screen.
The laptop was working fine yesterday. Windows shut down the computer automatically to install an update. Since trying the laptop this morning, nothing.
The power comes on, the web cam light flashes, the windows sound plays.
No courser. But nothing
I can even enter my password and its logging on. I have tired the battery out fix but this hasn't worked. Thanks in advance to anyone willing to help !!

my model is
Satellite L500-1WG
Part Number : PSLS0E-07501DEN

Key Features
Genuine Windows 7 Home Premium 64-bit (pre-installed, Toshiba-HDD recovery) and
Genuine Windows 7 Home Premium 32-bit (pre-installed, Toshiba-HDD recovery)
- Intel? Pentium Processor T4400
- DVD-RW SuperMulti drive (Double Layer)
- 4096 MB 2048 +2048 DDR3 RAM (1066MHZ)
- 39.6cm 15.6" TruBrite HD 1366 x 768 High Brightness display with LED backlight with 16:9 aspect ratio

Answer:Satellite L500-1WG - Black screen, power on

Pressing the FN+ F5 allow you to switch between the internal and external monitor.
I would recommend you to connect the external monitor (or an LCD TV) and to press the mentioned keys in order to check whether the external display would work correctly.

But I’m a little bit confused… you said that you were abele to enter the password…
Can you see the field in order to type in the password?

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I just bought a brand new Toshiba Satellite L500.

As I'm a student in high school, this was a huge and very expensive purchase for me.
I've had a Toshiba previously that served me extraordinarily well, so I was willing to purchase another one, but now, I'm having trouble with it.
I have a L5000 with Windows 7 Professional OS.

The notebook boots up fine, showing the welcome screen and allowing me to enter my password, but once the password is accepted, and the welcome screen disappears, I am left with a black screen showing only my mouse pointer.

If I enter CTRL+ALT+DEL, the Task Manager becomes visible, but I can't see anything else UNLESS I select 'explorer' under the Processes tab and End Process, then run explorer again - only then does the home screen become visible.

It's a brand new notebook - needless to say I don't want to have to do this everytime I turn it on. Should I attempt to restore to factory default?
I'm generally very competent with computers, but I don't have faith enough to fiddle around with it.

Can anyone help?

Answer:Satellite L500 boots up, allows me to log in, then the screen goes black

hi Korosuhito,
it sound like a infection or misconfiguration...

you can try to boot in safe mode and look for services running maybe you can find the "bad guy"

or (the faster way) is to restore to factory settings
make sure that the bios is on "default settings" as well

i think you have no personal data on this machine so recovery is the easiest and fastest way!

if the error occours after recovery is made bring it back to your dealer and get another one

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I am experiencing issues with my notebook. My Display had been casuing problems for quite a while. I had black and white lines and patterns all over the screen and always had to change the angle of the screen. I opened the notebook once and magically the situation changed for the better without me actually doing much of anything. It stayed like that for about a year.

Well, recently it got worse again and one day me screen stayed black when I tried to start the notebook. I tried an external monitor using the windows button+P and Fn+F5, but neither worked. Then I tried closing the Notebook right after pushing the power button. It worked. I had a clear image on the external monitor. Then I opened my notebook and - magically to me - had an image on the internal screen, too. It worked until - after several hours - I had to restart the notebook. Now I am back with the same issue I had before and even the once successful tactic seems to no longer work.

Long story short: I thought, I might as well try a hard power cycle ( before opening the notebook again. And anyway, I don't know if opening it will do me any good.

My questions here are:

1) Does anybody have an idea what might be going on here?

2) Will a hard power cycle leave my data on the hard drive intact? This is not the same as a factory reset, is it? (Actually this is much more about the data then about the notebook. I'd rather sacrifice the notebook than the data.)

Thanks... Read more

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I have recently purchased my L500 and it runs fine when plugged into the mains but when I have it running on battery the screen jumps and flickers.
I was told to look at the BIOS but that seems fine.

Any ideas??


Answer:Satellite L500-1XD - Why does the screen jump when running on batteries?

Jumps and flickers?
Does the same happen when you use different power plans?

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I have a Satellite L500-1XL, when I switch it on the fan and lights come on and the hdd light flickers a few times then nothing, it will not go to Toshiba screen, screen stays black, have also tried ext monitor but still nothing.

The fan is still running very quietly and the hdd is running to, I put the hdd into another L500 and it is fine and can be accessed no problem, it has only 1 stick of 2GB DDR3 RAM and the other L500 I have is DDR2 so I cant try changing the RAM. If i remove the ram should it beep or is that only desktops do that? Mine does nothing when it is removed.

Any help would be very helpfull, thanks!!

Answer:Satellite L500-1XL - Won't boot and screen stays black

Hi gazzdowzell,

If your notebook doesn?t boot it seems to be a hardware malfunction? It could be everything, mainboard, BIOS, CPU, etc. and it?s hard to say what is exactly wrong.

First of all I would try this:
[Which steps should be followed if your Toshiba notebook doesn't start? |]

If it doesn?t work you should contact an authorized service provider in your country. If your notebook is under warranty, the repair is for free.
Furthermore if you remove the RAM and the notebook doesn?t beep, it seems to be another problem. If the RAM module would be faulty and you have removed it, the computer would beep.

Good luck!

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I have a L500 and after my computer went on stand by, l tried to turn it back on. Now it wont display anything on the sceen its completly black and l have no idea what has happen or to do.

Can anyone help?

Answer:Satellite L500 - Screen is completly black after stand by


Can you see something on an external screen? Probably the internal screen is defective so you don?t see anything.

If an external monitor is still black I would try to remove the battery and disconnect AC/DC adapter. Then wait at least one or overnight. Now connect AC/DC adapter and install the battery. Before you turn the notebook on, make sure that battery is completely charged. Now try to start your notebook and check what happens.

In worst case it serious hardware malfunction and this means you would need professional help from an authorized service provider in your country.

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I upgraded my laptop from Vista to Windows 7 with Toshiba DVD's, and everythinks works right, but since i did it, a message in the bottom corner of the screen always appears "safe mode" and I d'ont know why.

Any idea? thanks.

Answer:Satellite L500-128 - Safe mode message on the screen


Do you start the notebook in safe mode?

Normally this message only appears if you start the notebook in safe mode if you go in advanced boot menu and select safe mode boot option.

Sorry but that?s all what I can say at the moment. In worst case you have to reinstall Windows again I think? :(

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My laptop screen has gone all weird, help! The display seems to have shifted. I've updated all display drivers, done system restore, checked screen resolution any other ideas?

The start bar is below the edge of the screen and there is a black band on the side where the mouse pointer disappears.

When I did 'print screen' it did it normally and showed the start bar and not the black strip.

Message was edited by: starpoi

Answer:Satellite L500-1DT - Black stripe down side of screen


I can?t view the picture, I get the message ?This photo is currently unavailable?.

Anyway, do you notice the same behavior on external monitor?

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Hi -- have just bought laptop for my son (Satellite L500-19X with Win7 Home preloaded) and am getting it ready for Christmas.

The logon screen is the Toshiba logo with white background. This makes the drop shadow font very difficult to read that is used for usernames; and the 'switch user' list etc after <ctrl alt del>.
What is the name of the file that produces this logon screen background please so that I can replace it to make the text readable?

n.b. the same issue arises on the desktop but this can be prevented by unticking the 'drop shadow' box in visual affects & changing the wallpaper.

Many thanks

Answer:Change welcome/logon/splash screen on Satellite L500


I have googled a little bit and found this:

The procedure is a little but tricky.
You have to change the registry.

- Start registry (Regedit.exe)
- go to
HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows \ CurrentVersion \ Authentication \ LogonUI \ Background

- Create a new DWORD value named OEMBackground
- Double-click OEMBackground and set 1 as its value data
- access registry

This allows you to include the wallpaper image (jpg)

In C:\Windows\System32\oobe\info\backgrounds you could include the jpg file.
The file should be named +backgroundDefault.jpg+

Note: info and background folders don?t exist by default. You have to create these folders manually. Furthermore the images must be less than 256kb!!!!

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2 weeks ago i bought a Toshiba laptop Satellite L500/00W and today i was reading something online than this grey screen with lines come up..
It has done it two time already.. I getting worry..

What could be causing this?? How do i fix it? Has this happen to anyone else??


Answer:Satellite L500/00W - grey screen with lines appeared twice


I?m not L500 owner so I cannot say you if this happened to me or not.
I?ve got A200 and U400 as for my business and I didn?t have such display symptoms in the past?

It?s strange sign if the display changes the brightness and shows vertical lines.
Possibly it could be a display issue or something with graphic card.

If you would see this symptom again then I would recommend connecting the notebook to external monitor in order to check if the same would be visible on the 2nd screen.

If the same would be visible on 2nd screen then there is a big chance that and GPU would be affected.

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Hi there,

After starting from sleep mode the screen is fine for 3 or 4 minutes, then I will notice a quick flashing. This gets worse and worse until I then have to restart the laptop, or put it into hibernation and power up again. I've tried to gently move the screen to see if the connection is loose but the screen just continues to flash as before. The flashing is random, its like watching the CPU light flash but its my whole screen going. It only seems to happen after sleep mode, it doesn't happen every single time but i'd say more than fifty percent.

Has this happened to anyone else? I'm wondering what I should do next or who to contact. I only got the laptop in July!

Many thanks in advance for any advice you can offer,

Answer:Satellite L500-1XD - why does my screen flash after Sleep Mode?

Hello Anna

Have you noticed this behaviour from the first day?
You know, sometimes some Microsoft updates can have negative influence on such standard functions. Since few months I have noticed strange situation on my Satellite notebook. After standby I get some stupid error and mouse is death. I didn't have it in the past.

What you can try is to install OS again using HDD recovery procedure and test functionality with ?factory settings?. I am pretty sure with clean preinstalled OS everything will be OK. if the problem persists maybe you should contact nearest Toshiba service.

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I need to replace the LCD screen for my Satellite L500 PSLJ0A-01K013, but I am having difficulty finding a suitable 15.6" LCD screen. I am trying to find it online, but it seems the websites which sell LCDs do not have my model of laptop. Will it be the same for any of the L500 series?

Thank you.

Answer:Replacement LCD screen for Satellite L500 (PSLJ0A-01K013)

> Will it be the same for any of the L500 series?
I think so. If you compare your L500 with other models (different PSxxxx number) the difference is offered hardware package like CPU, GPU, HDD capacity, ports maybe but, generally speaking, the LCD panel is always the same.

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I have problem with resolution in my new Satellite notebook.

This model has 15,6" monitor and resolution 1366x768. In my notebook from the begining the resolution is 1280x800 which means, that on my display I see black area on the right side, and I cannot see the bottom part of screen. There is no possibility to change resolution in graphic card options (all modes availble are for 4:3 display, and are lower than 1280x800) - what is strange - the refreshing rate of monitor is 58Hz (??).

More strange is that from time to time (during 3 weeks it happens twice) after opening my notebook the resolution is correct (1366x768, 60Hz and availble are all others modes), but after restart the resolution is wrong again - even during booting.

I've tried to flash BIOS, install new drivers, but the problem remains.

Please for any advice (and sorry for my english)

Answer:Satellite L500-13F (PSLJ0E) - Wrong screen resolution


As you said the notebook supports the 15.6"(HD) screen with the 16:9 aspect ratio and the native resolution should be 1366 x 768.

I have no idea why your resolution changes but possibly it?s just a graphic card driver issue?

As far as I know the notebook uses the INTEL GL40 graphic chip? is it right?
In your case I recommend checking the GPU driver from the Intel page?
Then you should install or update the driver from device manger?
Just simply mark the graphic card and use the Advanced installation? then point to the driver files?

In the Intel driver for Mobile settings (in control panel) you could also change the Aspect ratio options?
There are 3 different options: maintain aspect ratio; full screen (no borders); center desktop? check all?

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Hello everyone,

I recently purchased a Toshiba Satellite M105-S3084 laptop on craigslist for $120 bucks. Its a decent laptop, 2gb DDR2 ram 1.6 core duo processor, I would love to keep it but heres the issue. There is a green line running vertically towards the right end of the lcd. Now, the entire left side of this green line is completly functional but the right hand of the green line is blank. Ive researched laptop issues and I wish i couldve concluded that its the lcd needing to be replaced, BUT in my research I read the vga monitor output should display fine. I cant get a signal on my vga output no matter what ive tried( different drivers, bios versions, different os's, xp, vista, windows 7, ubuntu). The S-video output displays but the vga monitor output is a no go. A new lcd would only cost me $80, and there in i wouldve only spent $200. Ive as of now decided to sell it on ebay(I do have the option to cancel the auction within 12 hours from now), hoping to receive $250 at least , and then i can purchase a newer laptop (with a little extra cash)Heres a photo of my laptops lcd

Any thoughts on this would be appreciated, thanks.

Answer:Toshiba Satellite, half my lcd is blank?

Did it detect your external vga monitor at all?

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My toshiba doesn't want to boot,and I can't press F2,F8or F12.

I tried everything unplugging the battery,taking out the HDD, everything!!

And i can't do absoloutley nothing when i turn it on no button on the keybored does anything.

Please help!

Answer:Toshiba satellite P300 (-1CD) won't boot past toshiba splash screen.


Perform the following steps:
-Remove the battery and Power adapter
-Press and hold the power button for 30-45 seconds (with battery and power still removed)
-Insert just the battery and attempt to boot the laptop.
-Insert just the power adapter and attempt to boot the laptop.

If still unsuccessful: Remember to remove battery and power before removing/installing components

-Remove the power and battery
-Remove the hard drive from the laptop and attempt to boot with the battery installed. Do you receive any error message?
-Remove the memory modules from the laptop
-Insert just the battery and attempt to start the laptop (you should receive beep error)
-Try inserting just one module of memory and test (swapping modules after each attempt)
-Remove the optical drive and test.
-Try disconnecting the CMOS battery for a few minutes then re-connect and try.

How to take apart a Toshiba Satellite P305 series notebook

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My laptop cannot tell me any post after the Toshiba logo just black screen. Cannot get into the bios or anything... These are the things I have tried:
Taken hard drive out,
Taken ram out and only tried one..
Taken Battery Cmos battery out for a few minutes..
Had a look at the motherboard and fan is not even working when I turn it on..
I have taken the cpu and put it back in..
Defiantly Sounds like the motherboard problem but want to know if its just a chip that needs to be replaced and soldered.. If anyone has any ideas that will be awesome.


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I have a Toshiba Satellite L500-1TC and since yesterday it doesn't start anymore.
The picture freezed up and it restarted. Since that I can push the on/off button on my laptop and the LED says that it's on, but the screen remains black.
Any idea what I can do?
The warranty still is active, so can I send it to Toshiba?
Kind regards
(sorry for my bad english)

Answer:Satellite L500-1TC - Doesn't start and the screen remains black

Hi buddy,

What you can try before contacting an official Toshiba services is this:
[Which steps should be followed if your Toshiba notebook doesn't start?|]

If it doesn?t work it seems to be a hardware problem and then you should contact an authorized service provider. If your notebook is under warranty, the repair is for free :)

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Hi everyone,

This has frustrated me for three weeks but I have only just realised it is associated with restart either manual or software requested.

My 6 week old L500 laptop refuses to do other than display lights for indiactors on front - no light on keyboard, no screen, fan running but no disk activity I can hear.
I have somehow managed to break through on three occasions by forcing shut down using the power on/off hold down, removing battery waiting and then starting up.

Earlier today it decided to restart under this method and I was able to quickly jump in and dump my Libraries and outlook.pst to an external hard drive cause my business runs off it.

Anyone know a solution to this problem?
This is the first Toshiba I have ever owned and it's really frustrating to have to fire up this 4 year old Acer to find a solution to my problem.

Maybe the problem is Windows 7 but can't find my way through that place to an answer.

Anyone, please???

Answer:Satellite L500 - black screen after manual or auto restart


You mean the L500 does not boot anymore?
The workaround removing the battery and ac adaptor doesn?t help anymore?

Hmm? usually this should not happen? sometimes the notebook could hang somewhere during the stand by or hibernation and the mentioned workaround could be a option to wake up the unit?

It?s hard to say what?s going wrong here? possibly it?s hardware related issue?
So maybe it would be the best get in contact with an local ASP? the warranty should be valid and I think everything should be done for free?

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Ok I have an Satellite L500 and I got it back in December 2009. Ever since I first got it, if I ever press the function button the BSOD appears and the computer restarts. I don?t particularly use the function button often, but it?s just in case I press the wrong button and it?s a nice feeling not to have a laptop-suicide button haunting my keyboard.

Also if I decide to shut down the laptop completely, and turn it back on at a later time, it?s likely that it will appear then as well. I have no clue as to why this is but any help would be appreciated.

Thanks a lot
A. Mcstea

Answer:Function button on Satellite L500 causes Blue Screen Of Death

>... a laptop-suicide button..

Do you mean FN button?

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I enabled FAST Boot in BIOS on my Satellite L500-1UU.


Answer:Re: Satellite L500-1UU BIOS Splash screen not visible anymore


Why you don?t set the BIOS back to default settings?
Power up the unit, press F2 and then choose Default settings in BIOS (I think you need to press F9).
Save the changes and reboot.

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I havent used my L500 for approx 6 weeks
I tried to boot it up last night only to find it "dead"

I charged the battery overnight and tried again this morning, only to find my screen isnt working.
I connected an external screen which is working, I then tried FN F5 to switch between screens.

The pc will now only operate in safe mode


Answer:Satellite L500: internal screen is dead - external monitor is ok

Did you tried to reinstall display driver, what OS you are using?

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Toshiba L500-1TE PSLS0E-06J01LG3

I have a problem with video driver bacause it doesnt recognize widescreen and shows only 1280*800 with black emty bar on the right (same as here but without lucky hapy-end).

tried to install plenty of drivers and tried to use system recovery - but nothing changes with that bar

vary-vary rare computer start with correct resolution

Can anybody help?

Answer:Satellite L500-1TE - wrong screen resolution - 1280*800 with black bar


Are you sure that right settings has been chosen in the Intel graphic and Media Control Panel?

In my opinion you should check this:
Under General Settings you have to choose: +scaling -> scale full screen+

Here an nice youtube video explaining this step:

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Hi all,
First post so please ask if I have not included all information needed.

I have Satellite Pro L500-1TX (Win 7 os 32bit) and all was working fine including the Fn key drop down menu.

Now, whenever I press the Fn key it crashes the laptop to a blue screen. The computer then reboots automatically and as it was a unplanned shutdown it offers the usual safe mode option.

Unfortunately I do not know when this started as I don't use the Fn key often, so am reluctant to just do a system restore. I don't know how far back to go. It was a few weeks before I associated the crashes with hitting the Fn key.

Any suggestion as to which Toshiba drivers might need to be reinstalled. The computer is otherwise working fine.

Cheers in advance

Answer:Satellite Pro L500 - Press Fn key crashes laptop to blue screen

Hello if anyone is reading this.

A search of other threads has helped me.

I downloaded Flash Card Setup Utility driver and ran this twice (once to uninstall and again to reinstall).

A reboot is required after install.

Pressing the Fn Key now pops up the correct drop down menu.

Hope this helps others.


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Laptop screen goes black when I unplug the Mains cable, even though the battery says 100% charged. Plug it back in and the screen display comes back up. Is it the battery or something else?

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I was at a client's house and I couldn't find an answer for her.

When I turn on the machine, the screen stay blank, no bios display, no windows boot logo, but the power light and hdd light flash away, AND once its up to the Welcome screen, the display kicks in and no further problems.

She tells me it once did show a bios and Windows boot screen, and I can't seem to work out whats going on to blank the screen during this time. I can't even F2/F12 to a visible bios setup to see if its a setting, but I know its going in, because it stay blank forever.

Any idea's anyone. The exact model I think was a Satellite P2 or something like that.

The laptop ran on NForce onboard video card if I remember correctly.

Thanks in advance!

Answer:Toshiba Satellite Laptop Monitor Blank

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I bought a Toshiba Satellite L500-1XD laptop from an Argos store in August. Soon after I got it it occasionally restarted itself and displayed the blue recovery screen saying the laptop has recovered from a hardware failure. This has become more frequent recently and it often shuts down, displays blue screen, restarts and does this over and over again.

I have not installed many new programmes on the laptop and have installed all updates. I have removed any programmes I did install with the exception of Microsoft Office.

Another thing that might be related if that when the laptop starts up it says the Toshiba Service Station has stopped working and tries to check for a solution to the problem.

I would any appreciate any advice on how I could perhaps remedy this

Thanks in anticipation

Answer:Satellite L500-1XD constantly restarting & displaying blue recovery screen

Hi katrina_1,

That means the preinstalled Windows version is still installed, right?!

Well, I think it?s hard to say why it happens? It could be a software or hardware malfunction. Both could be possible.
The most reasons for blue screens are drivers or hardware itself? Are all devices installed properly in device manager or do you see yellow exclamation marks?

In your case I would try to reinstall Windows. Maybe it?s only a software or driver issue?
Furthermore if you have installed two RAM modules, test it with one module only. You can also use ?Memtest86? or another RAM diagnostic tool to test the RAM modules for failures.

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I'm hoping someone can help. My Satellite L500 is hanging on the blue startup screen after it restarted after a windows update, the mouse arrow is moving, and there seems to be some hard drive activity with some flickering in the system indicator lights. Other than that, nothing? Any ideas?


Answer:Satellite L500 - System hanging on startup screen after Windows update


> hanging on the blue startup screen after it restarted after a windows update
Does it mean you get a bluescreen after Windows update and you can?t start Windows anymore?

Can you start Windows in safe mode?

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