Computer Support Forum

Satellite L500 - Cannot find notebook model on Toshiba support page

Question: Satellite L500 - Cannot find notebook model on Toshiba support page


I have support problems with my notebook..
When I try to get support or register my Satellite, I can find my model number/serial number on any toshiba site.

When i try to valide serial number; i get this: "Spiacenti! Il numero di serie non esiste." Why???
I need drivers and software.. but i can't find it..

Model No: L500-158
Serial No: 89434057K
Part No: PSLJ3E-028023IT

Please help..

p.s. sorry for my bad English..

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Preferred Solution: Satellite L500 - Cannot find notebook model on Toshiba support page

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Answer: Satellite L500 - Cannot find notebook model on Toshiba support page


Are you using the Tempro tool in order to register the notebook?
If yes, then you should update this tool to the latest version v3.33

Check this:
+Why does TEMPRO not accept my serial number as being valid?+

Otherwise the L500-158 belongs to the PSLJ3E series and all drivers can be found on the Toshiba European driver page:


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I have a laptop Toshiba L500-1UU Short model no: PSLS9E. Initially my product had a short model number in the Toshiba support page.

but I can not find now, removed from the list. Toshiba does not support this product?

Answer:I can not find Satellite L500-1UU PSLS9E on Toshiba support page


What do you mean exactly by ?Toshiba does not support this product??
I found Toshiba drivers for this notebook model? so this means that Toshiba DOES support this model.

You can find the drivers on the Toshiba European driver page:

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i have a toshiba satellite a85-s107, part no. psa82u-00r004z. serial no. 65430273k.
problem is i cannot find it on the toshoba web page obviously then nor the drivers.
it is a factory reconditioned laptop and i think it has come from america as it states the warranty applies in united states only.

anyone know where the drivers are for this machine? please

Answer:Satellite A85-S107 has no model number that I can find on Toshiba web page


All drivers you need you can find on Toshiba US download page under


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I cant find my product "Satellite c660- 20L , why is that?

Thank you and the faster the response the better.

-----ahmad sakr------

Answer:I can't find Satellite C660-20L on Toshiba support page?

You mean you cannot find it on Toshiba download page - ?

Your notebook has model name and model number. For your notebook it is PSC1LE. Can you find it?

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Satellite L500-203 (Model No PSLJ0E) did not recognized in all cases: by serial No, automatically or by selecting option (product, serie, model), so I cant?t update it?s drivers by TEMPRO or Service Station, but manually only.
Would you please add it to your database!

Answer:Satellite L500-203 (Model No PSLJ0E) did not recognized on support site


The Satellite L500 PSLJ0E is a Toshiba European notebook series.
I found the drivers for this series on Toshiba European driver page?
I don?t know why Tempro or Service Station cannot find this but I could find it.
The PSLJ0E number is the first number in the list.

To be honest; i don't udpate any drivers if everything is working properly.
I follow always this advice; never change a running system. and guess what? This is the best advice I ever heard... ;)

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I have a Notebook Toshiba Satellite Pro L500-1T8 and its hard drive has been damaged, so I cannot recover the special partition (I've tried also with the 0-key bootup).

I haven't create a restore disk from windows 7 because nobody told me to do so!

I'd like to re-install my windows 7 licensed copy (at the moment I've installed an ubuntu linux).
How can I do?


Answer:Notebook Toshiba Satellite Pro L500-1T8 - Recover Win7 without partition

Any help?


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Yesterday i found the description about this notebook - Toshiba Satellite L500-17L but I cant find it on the toshiba's site. How can this be?

And there is a lot of information about this one on the web

Answer:Satellite L500-17L - How can I find it on the Toshiba website?


I have a little bit searched using Google and it seems that this is a Russian model so you can find the specifications on the Toshiba Russian page:

I hope I could help you a little bit. :)


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What is it with Toshiba? The part number is clearly printed on the label on the underside of the laptop but the corresponding part number appears nowhere on the Toshiba support pages. This seems to occur with most Toshiba laptops that I have ever had anything to do with. Trying to find drivers, BIOS etc is a real PITA. I'm trying to find downloads for a Satellite L500 PSLS6A-00X013 but it doesn't show up any where. The serial number search is as useless as the part number search. Am I missing something?

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I went to the Lenovo support webpage today for update and it cannot find my Edge 14. !!! My Model number is : 0578F5U. The support system only find 0578-F7U. I need to update my bios and other softwares. Does anyone know what is going on? Thanks.

Answer:Cannot find laptop model (0578F5U) on support page !

Hi lg2002541, Attached General download page for Edge 14. For more information, please contact local lenovo for further assiatance.Worldwide Support Center phone list for ThinkPad, ThinkCentre and ThinkStation systems and software - ThinkPad Edge 14 / E40

T61 + X201i

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I have a Satellite P100-240.

Q1- My boss (a blind lady) wants a similar model but without the graphics power of mine and a 15" screen. Also it must have a 102 key keyboard.

Is there such a model in the Satellite range?

Answer:I need to find right notebook model -> similar to Satellite P100-240

15.4? screen and 102 keyboard??
I?m not 100% sure if it?s possible.
I know several notebooks but the most laptops with 15.4? display support the 86 key/102 emulation keyboard.
How about Satellite M40?

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Hi there,

I bought my laptop 3 weeks ago, model: Toshiba Satellite A500 PSAR9A- 02s001
I bought it in Australia but i cannot find any driver support on

Any help?

Answer:Cannot find my model Satellite A500 PSAR9A-02s001 on Toshiba website


This seems to be an Australian notebook series?
I?m not quite sure why it?s not listed on the Australian page but if you need the drivers then you can try to use the driver from the Toshiba European driver page as well?

There is an Satellite A500 PSAR9E series which is similar (or same???).
In my opinion the Win 7 drivers should work too.


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I have get a Toshiba laptop, it is an old laptop, but I like it.
S1700-500 said the mark on the bottom of the notebook.
Model no.: ps170e-000ux-g3

It has a celeron CPU at 700MHz, 64+64M SD RAM and so on.

I have 3 question, if there is anybody can answer me!

1. Where can I find the service site for this notebook?

2. One memory module can be removed, how much memory can I place there? (If I buy a 512M notebook SDRAM, will it work whith it?)

3. It has a Ni-Mh Battery pack, DC9.6V and 4500mAh, it is an old one, and can not work with it for a minute... Can I replace it? Whitch models can I use? Has it any LiIon battery pack? In Hungary, where can I buy a battery pack for it?

Answer:Toshiba Satellite notebook, could not find the product


the European Toshiba Service Page is Http://

This Notebook runs with 192 Mb Memory max.

The Order Codes for the memory are :
128MB is PA3005U
64MB is PA3004U

hope this helps you

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Toshiba SATELLITE C850D-11F not recognised by "Toshiba My Support" from day one?

Answer:Satellite C850D-11F not recognised by Toshiba My Support page

I tried everything with automatic thing also, nothing.
Toshiba SATELLITE C850D-11F for Toshiba support and update don't exist!?

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Hi guys,

please do me a favour. i am in Dubai, i bought my Toshiba laptop in Dubai. That is Satellite A300-1G5, Sr.No. 98487056Q.
The problem is: whenever i try to find my laptop in Toshiba help and support web site, it is not detecting my machine.

I have tried Auto detect, putting serial no in the box, both option, but all returns with the same result---- not available in region.

Until I detect my machine I am unable to identify the exact driver and so cannot check for updates.
It is strange that Toshiba laptop is not getting found by Toshiba website.

Can anybody help me?

Answer:Satellite A300-1G5 is not detected on Toshiba support page

It can happen that system somehow cannot identify notebook model but for drivers download it is just important to know first part of the part number.
So your notebook belongs to PSAG4E series and on Toshiba download page you can define exact notebook model and see which drivers are available.

Have you tried to choose your product manually?

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Hi all,

I need help, I have Toshiba Satellite L300 - 17L; Model No: PSLBCE-00S00TY4. TOSHIBA EUROPE GMBH
I cant find anything on support site here.

Can someone help me?

Martin Micevski

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Hi everybody

I bought a laptop TOSHIBA Sattellite from a supermarket, but when I wanted to download the drivers from TOSHIBA official site, I did not find my pc in the list of drivers or in any page of the site, even with the automatic detection, knowing that reference of the laptop is TOSHIBA Satellite C55-A-19K.

Now I want to know is that normal, or am I a victim of an imitation product.

Answer:Cannot find my Satellite C55-A-19K on Toshiba page

As I can see this notebook model was delivered without preinstalled operating system so I presume you want to find drivers, tools and utilities on Toshiba download page -

Your notebook model is listed there but you must watch which criteria you must choose. As you can see you cannot search for C55-A-19K but for Satellite C55-A with part number PSCG8E.

Please check it again.

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I'm trying to download Toshiba drivers for my P70-B-10T, after performing a clean Windows 10 install, but some files in the Toshiba's Driver page seem to be corrupted...

Specifically, the touchpad and the intel graphics driver's zip files are corrupted, preventing me from installing them...

I'd appreciate some advice on this matter, please.

Best Regards,
Jo?o Leal

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When I connect my Gateway Laptop to my Toshiba TV through the HDMI ports I get no sound or picture. I changed the input port to the HDMI port on the TV. I think it is in the settings of my computer where I need to make a change but I can't find out where. Help!!

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 64 bit
Processor: AMD Turion(tm) X2 Dual-Core Mobile RM-72, AMD64 Family 17 Model 3 Stepping 1
Processor Count: 2
RAM: 2813 Mb
Graphics Card: ATI Radeon HD 3200 Graphics, 256 Mb
Hard Drives: C: Total - 114115 MB, Free - 4090 MB; D: Total - 114116 MB, Free - 111336 MB;
Motherboard: Gateway,
Antivirus: CyberDefender Internet Security, Updated: Yes, On-Demand Scanner: Enabled

Answer:Connecting Gateway Notebook Model MD2614U to my Toshiba 46" TV Model 46XV645U

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Edit: sorry to bother you, found it.

i have satellite a660-10x. when i try to find some support page for it (with drivers, manuals etc.) toshiba just acts as this model has never existed (except for some forum posts and one official statement...).
i would be grateful for any suggestion, explanation or even link :)

Answer:Satellite A660-10X - how to find support page?

wrong site...

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Does anyone know if there is any support for this laptop? It is A 220 Satellite and I can't find anything anywhere of this site. Its strikes me as a bit poor to see that there is no support at the moment.

Did anyone else have this same problem with the A series laptop when they first purchased one? I am curious to know!

Edited by: ADMIN

Answer:Can not find anything on the support page for new Satellite A220

Few months ago the same was written by A200 users and now support is there. It is just meter of time and I think that support for notebooks produced before your one must be finished.

You will see that after few weeks (I hope) you will be able to download all stuff for your A220.


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*Toshiba P500 14l - Model NO: PSPGSE ,*
Windows 7 x76

Download link on Toshiba support page for BIOS 2.60-WIN update doesn't work!

Here is the link

It's not firs time when download links in support download webpage for this model of toshiba doesn't work.

With who i can contact to fix this link?

*Please help. Thanks in advance!*

Answer:Satellite P500 - BIOS Download link on Toshiba support page doesn't work

You are right. Maybe is some new file upload is in process. I don't know how it works exactly but in the past some people have reported about death links.
But day or two later new version was available.

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Hi, I found this laptop at a very good price on one of the online retailers, however I couldn't find any support page on Toshiba websites, neither I could find any information.

So is it a fake, if no why then I can't find information on the web about it.

Answer:Is Satellite A100-SK9 a fake? Could not find a support page or drivers


Can you please send a link?

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I cannot get my Toshiba Satellite L500 13T PSLJ3E to work. Here is the timeline:

1. I brought it with Win Vista, It worked great for about 6 months but started slowing down and I decided to change it to Windows 7

2. I installed the Windows 7 using custom install(creating new "windows" folder, not upgrading Vista). Once again it worked great for about a month, but once again it ran into trouble - showing the Windows 7 version of the blue screen of death for 0.5 seconds followed by a restart.

3. I browsed the net and they said that the easiest way to get rid of the problem is to re-install. I did it(after trying several windows repairs) but yes, thats right, it died - before starting the windows it showed problems with Realtek Wireless.

4. I had hopes that third time - the charm will work and re-re-installed the W7(every time using new installation).
Once more time - doesnt work, but this time I cannot even get to install it - the windows installer stops at around 60% of the expanding files and says: problems with the media device. And after the restart I cannot find the Hard Drive(the BIOS shows only FDD and CD/DVD)

Now I'm stuck here, the only way to start the windows is by Safe Mode on my Wondows installed on point 3, yet not every time .
Unfortunately the first of my Recovery DVDs cannot start and on top of that I cannot enter into the recovery partition by pressing 0 at start up, but I see the Recovery Partition when I go to the WIndows in... Read more

Answer:Cannot run the OS on Toshiba Satellite L500

Blue screen and then restart sound's like something with hardware is wrong. I had something like that when my RAM module failed. Check your memory using memtest.

PS. I will not recommend installing windows on windows and reinstalling it. Better format drive and install new clean OS.

edit: or maybe something with your hard drive - if you had an option pull out you hard drive and check it on another computer using HDtune (or something like that)

Message was edited by: Jurgo

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Hi Forum-User,

Win10 compatibility list from Toshiba for Satellite Laptops without L500 Series! Why?

Look at:


Answer:Satellite L500-19E - No Win10 says Toshiba

At the moment just newer notebook models are supported for Win10. I am pretty sure that Toshiba will increase the support list and more and more models will be supported.

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I just want to ask regarding the error message of my laptop that appears every time i will open it.

StartRep.exe-Application Error

The instruction of 0xfc66584d referenced memory at 0x00000008 the memory could not be read.

Do i need to reformat it or should i buy a new memory, but i wonder how can i saved my important files on my laptop?

I am also interested to go to your service center, i just want to know first how much does it cost to repair my laptop?

Answer:Toshiba Satellite L500 PROBLEM!

Quote: Originally Posted by destiny24

I am also interested to go to your service center, i just want to know first how much does it cost to repair my laptop?

This "Service Center" is called
Help is offered free of charge.
We are volunteers from all parts of our world who endevour to help you in our spare time.
All we hope for is a "thank you" if we have assisted you in any way.

Please be patient & someone should be able to assist you soon.

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I've bought Toshiba Satellite l500-1ef November, and until now laptop worked brilliant. Three-four weeks ago, touchpad, and some space on the left of the touchpad started to be warm. I checked CPU temperature in Toshiba PC Health Monitor (v, and it was circa 30%, with 40% use of the cooler. The temperature is incresing in time, and now, after four weeks, touchpad is warmer, and it's about 45-50% temperature od CPU, with 50-60% use of the cooler.

I'm using laptop only for Internet, work in MS Word, and listening music, sometimes I play Warcraft III on it, I've got Windows 7.

Should I go with PC to technical support, or it's normal in my model?

Best regards,
sebastian krysiak

Message was edited by: seba.krysiak

Answer:CPU temperature in Toshiba Satellite l500-1ef

Hi mate

It?s nothing unusual that the touchpad would be warm since the CPU and cooling modules are placed near the touchpad.
So in my opinion you should not be worried about that.

The notebook?s temperature can increase after some time of usage?
This happens due to dust inside the cooling ventilators?
If you want, you can try to remove the dust using the compressed air spray?
I do this from time to time and this helps to keep the temperature on lower level?


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I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?


Answer:Toshiba Satellite L500 Recovery

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I have issue on my toshiba satellite l500-13t, when i turn it on it turns off after few seconds. As i know it could be issue on motherboard or processor. Am i wrong, and can it be fixed?

Thanks for help

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Hi, I bought Toshiba Satellite L500 -00W and it came with Windows Vista. I tried to downgrade to XP, but it doesn't allow XP installation. Do you know how to downgrade?


Answer:Toshiba Satellite L500 -00W downgrade to XP

Hello & Welcome, toshibaquestion.

Downgrading from Windows Vista to Windows XP is actually a very easy thing to do, BUT, I must warn you; it's the smartest of ideas since Windows XP and Windows Vista differ in driver capability and efficiency. So when you want to you use your MIC or Webcam, they may not work, this goes for your Audio, Network and even Display.

Also, Toshiba's a popular brand, and also a very updated** one, meaning they'll most likely be packed with a webcam, nice wireless card, hi-def monitor, etc - meaning, lots more drivers for you to fuss about and have to replace - which, believe me, isn't fun at all.

Downgrading would require you to actually make a partition (D), then install XP on your partition (D), and then delete your previous partition (C) - This is how I would do it, but I'm sure there's many many many other ways.

Dabble into it abit, and see if you find anything interesting. I'll be here to answer any further questions you may have.

Undocked Windy

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Hi !

Im looking for best gpu driver for my ATI Mobility Radeon HD 4500 series

Drivers which AMD offers right now are super bad and driver which is connected with my model on toshiba website seems slow too. The best one i saw is the microsoft driver WDDM 1.1.

If you mind telling me is there any better driver for my GPU than the ones listed above?

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I'm new to this forum but not new to using Toshiba products.
Anyway, about a couple of weeks ago I started having problems with
my USB ports in the sense that they all started to die one by one: first
the upper right, then the lower to be followed shortly by the Sata/USB combo
port on the left(kept my mouse adapter there).

I have not used anything other than the regular on my USB ports, you know memory
sticks, external HDD(I used a Toshiba StoreArt 1TB), my mouse and pretty much it.
Naturally I started looking for a solution to my problem and tried everything, except
for a BIOS update.

I don't know what else to do, so I hope smbd having dealt with the same problem
can help me restore my USB ports functionality.

I'll post some screenshots:

Answer:Unknown device under USB on my Satellite L500-1XZ notebook

Hello and welcome to Toshiba support forum.

On this virtual way it is not easy to say what is wrong there and give you exact diagnostic. In my opinion BIOS update is, at the moment, not necessary.
I don?t know if you have installed some additions software for usage with some external device but what you can try now is to reinstall chipset driver.

I have checked Toshiba download page and your notebook is supported for Win7 32 and 64bit so you can find it there. I wanted to post link here but I don?t know which version do you use.

Please do it at first and post some feedback.

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My L500 fan is no longer working correctly

I am getting this message

Warning:a problem with the cooling system has been detected. please turn off the computer immediately, and return it for service.

The fan runs inconsistently (always for a few seconds on start-up, very sporadically the rest of the time, but it is completely stationary for the most part.

The computer is currently in pieces, and I am ready to replace the fan with a new one, however im not sure that will fix the problem (as the fan still seems to sometimes run).

Thread Name - 'My Toshiba Satellite l500 cooling fan has stopped working'
This closed thread had a post at the bottom by kristain, has anyone else encountered and resolved something along these lines

Please excuse the lack of link/PM (new member restrictions)

Answer:Toshiba Satellite l500 cooling error

Are you going to replace the fan or the entire cooling heatsink and fan? Was the heatsink clogged with dust? Keep in mind, this also may be a motherboard issue

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How/Where do you download the latest version of Toshiba Assist?

My laptop is a Satellite L500.


Answer:From where can I download Toshiba Assist for my Satellite L500?

Your question is pretty general so here is my answer:
You can download it from Toshiba download page -

If you need more details please post exact model name and preinstalled OS version.

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No disply on my toshiba satellite L500,power supply led is getting on .

Answer:Toshiba satellite L500 not working, No disply

If you still get lights on the edge of the laptop & you can hear the fan spinning and harddisk clicking a bit but nothing at all is appearing on the display then it's either the screen or the power inverter that have gone. Either way it's not really something you can do yourself, take it to a technician to sort out. If you are not getting any lights, fan or clicking sound then it is a power issue - the LED doesn't necessarily mean that the power supply is ok. Again, not much you can do yourself, take it to an expert."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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My laptop since it starts has the screen blank

Screen, flex and inverted have been discarded From an external screen you see And the RAM has no flaws

A little help I'm desperate


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Hi can anyone help? my Toshiba Satellite L500-1xd Laptop is requesting a HDD Password on start up. I do not have this and I am unable to access machine s there a way I can find out this password or possibly bi-pass it at all? thanks Rachel

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I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?


Answer:[SOLVED] Toshiba Satellite L500 Recovery


If the computer is running, shut it down by clicking start, then shut down again.
Press and hold "0" (zero) key on your keyboard and then depress the computers power switch. When the computer turns on, the Toshiba HDD Recovery Uitlity Screen will appear, presenting 3 options, just choose Restore Original Factory Image.
Press 1 to restore your hard disk drive to its original factory default. A confirmation message will appear, indicating that all data will be overwritten and lost during the restore process. Be sure to back up all important files before proceeding.
Click Yes to begin restoration, A message will appear once the operation is finished, indicating that the HDD has been restored.
Press any key to restart the computer.

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Hi, I want to replace thermal paste and thermopad in my toshiba L500-12V. I dont know thermopad thickness and thermal conductivity. I can buy thermopad with 0,5 mm , 1 mm or 2 mm thikness. Which one will be right? Thanks for help.

Answer:Toshiba Satellite L500-12V - Thermopad thickness

Hi, I want to replace thermal paste and thermopad in my toshiba L500-12V. I dont know thermopad thickness and thermal conductivity. I can buy 0,5 mm , 1 mm or 2 mm. Which one will be right ? Thanks for help.

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Does my Satellite L500-19Z support DDR3 memory?

I believe it has 4GB (2x2GB 200 Pin 1.8v DDR2 PC2-6400 SoDimm) standard memory (800 MHz I believe). I want to upgrade to 8 GB and have seen the following offer:-

8GB kit (2x4GB) of 1333Mhz PC3-10600 memory.

Will my Laptop support it?

Hope someone can help.


Answer:Re: Does my Satellite L500-19Z support DDR3 memory?

> Does my Satellite L500-19Z support DDR3 memory?
What does the user manual say?
Did you check this?

The memory support depends on the chipset.
If the chipset does not support the DDR3 then you cannot use this.
The chipset is Mobile Intel GM45 Express Chipset and as far as I know this chipset support the DDR2 800MHz 8GB max memory.

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Hi ..

I own Toshiba L500-1kk and L500-21T models .. I used to successfully view the product information pages .. support . driver downloads and the like .. for 10 days now .. it tells me that the product pages are unavailable .. when I even try to use the laptop detection tool or to find my laptops model .. it's all gone as if these models never existed !! Anyone could help me with this .. is it a website problem or there any reason that these pages were deliberately removed??

If the pages have been moved, could you link me to their new location??


Answer:Satellite L500-1kk and L55-21T and other Product Support Pages Gone

In my opinion most important support page is download area so I believe you will be able to find drivers and other Toshiba stuff on

Can you find notebook models there?

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OK so i have just received an older laptop that im trying to resurrect.

O/S : Windows 7Model : Toshiba satellite L500 PSLS3A-04M002Battery model NO : PA3534U-1BRS
It died a few days ago and refuses to boot, press the power button -> power LED glows briefly and goes out.
As it's a smart battery you can't boot directly off the AC adaptor because it's expecting a signal over the SMBus (IIRC) power LED doesn't even light up with A/C only with the battery is removed.
I believe it's the battery.
First because i disassembled the laptop, cleaned it, and put it back together, nothing seemed wrong with other system components.
Second, it's only a small 3620mAh Li-ion that (AFAIK) hasn't been changed since the laptop was bought (roughly 2011/2012) so im thinking the charge cycles have been well and truly used up.
OK no problem, searched around online using the battery model number (above), found a replacement

Cool, battery's enroute, should be here in the next few days.

Now the interesting part... When i go on Toshiba's site to look for some specs/drivers... the Laptop model doesn't exist, even under the discontinued models section... But there are a whole bunch of other models :
(click on the little arrow)

Also, there's no live / website or email based technical support :

Convenient huh...

Can anyone enlighten me on Toshiba product numbers or point me to a r... Read more

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Hope I've got this in the right place.

Purchased above and upgraded sucessfully to Windows 7 from XP.
However, the sound is very poor quality - sounds "tinny"

This is applicable to CDs, radio and DVDs particularly when listening to audio books and radio making it impossible to listen to. Have tried changing the settings for the Realtek High Def Speakers, but no difference. Then updated drivers. Windows test 'sounds' are okay and sound coming from both speakers.

I think I've tweaked every available setting I can find but can't find a tweak/setting to change the sound (less bass?). I have seen the volume control and it makes no difference.

Thanks in advance for any assistance.

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Hi, I have a Toshiba Satellite L500-13C with a motherboard totally damaged, and despite it is an old PC, I need it for the University. So I want only to know what is the serial number of this motherboard (if it exists), or the Motherboard model that are compatible with my pc, in order to buy it on Internet, because in the shops the cost are really excessive. Sorry for my English.

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i have a toshiba satellite and on the back it says the model name is satellite l500-1dt.
i am new to this website and using forums, the message that comes up on my computer is

system warning
Warning:a problem with the cooling system has been detected. please turn off the computer immediately, and return it for service.

i am currently working in the alps and do not have an english speaking computer shop near by.
could any one help me and advise me what to do, i do not know much about taking a laptop apart to clean or change parts.

Answer:My Toshiba Satellite l500 cooling fan has stopped working

I would purchase a can of compressed air or use an air compressor (with a light gentle nozzle) and blow the dust out of the inside. If you have a failed cooling fan, then it will need to be repaired or replaced. That model I think is rather old, it may not be worth it to repair.

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Answer:Wireless not working in toshiba satellite l500 in windows 7

For a start, turn off CAPS LOCK - it's considered to be shouting & many will ignore you.Did the laptop come with Windows 7 or have you installed it later? Are you sure there are drivers available for the wireless card - check the manufacturer's website if necessary. Some Toshiba laptops have a separate wireless switch on the front edge - if it's there make sure it is in the 'on' position. The usual key combination, as far as I recall, is Fn and F8 pressed at the same time (not F8 on its own) - there should be an LED that lights up on the front edge of the laptop when the wireless adapter is on."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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The HDMI port on my Satellite L500 laptop is not sending information to my sony bravia tv. All was working fine up until a couple of days ago. When i plug the hdmi lead into the port, it seems as if the laptop is aware it's plugged in as the screen flickers. The fn +F5 keys do as they should, but no picture appears on the tv. The tv shows a lead is plugged in also and again the screen flicks to say a source is there but then remains black. I can't see an issue in device manager and all drivers are saying they're up to date. I have also tried a new hdmi lead but nothing. Can anyone help with this?

Answer:Toshiba satellite L500 HDMI no longer works.

Try running a System Restore back to a previous point when it was working.

If still not working uninstall and re-install the graphics drivers from the Toshiba Support site for your model.

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Anybody knowing if Toshiba Satellite L500 supports 64 bit Vista or Windows 7?


Answer:Satellite L500-13T - Does it support Vista or Windows 7 64bit?


You can check this on the Toshiba page in few minutes if you will get all drivers for these OS: > Support & Downloads > Download Drivers


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Answer:I can find HDD for Satellite L500


I don?t understand what you mean exactly;
You cannot find HDD for this notebook or cannot find Windows installed on HDD?
Can you boot Windows; yes or no?

PS: it would be really, really useful for all other users here in the forum, if you could spend a little bit more effort writing an posting here; means more info and more user-friendly text.

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Hi. New user to the forum and new owner of a Toshiba.

I am trying to create the 4 recovery discs for my Toshiba satellite L500-12E. Discs 1, 2 & 4 created successfully, but disc 3 failed two times. The message I received onscreen was: Failed to read the following file: F:backslash ZZImg backslash 09753xsp6.swm Error Code: 020150-20-00000000
( I cannot get the computer to type a backslash on this window)

Anyone know of a similar problem or a solution?


Answer:Satellite L500-12E - Error during creating Toshiba recovery disk

Hi Dwight,

Which disks you are using for creating Toshiba recovery disk?

I have good experience with Verbatim DVD-R. Have you tested these disks?

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Why the Toshiba DVD Player doesn't work when i plug the HDMI cable for OUT on my other screen larger...

while it plays nice the DVD on the computer, and while i can get the signal HDMI OUT with VLC playing other video formats...

I hope there is a way to unlock this, because i prefer to play DVD from my computer (for sound issue as i ear not well)

Thank you in advance for your help, if you can.

(Satellite L5001QK France)

Answer:Satellite L500 1QK - HDMI out doesn't work with Toshiba DVD Player?


To be honest I don?t know 100% what your problem is.
If you want to watch DVD movie on your computer using Toshiba DVD player but the pic should be shown on the external display please do as follow:

When you have connected HDMI cable to external (other) screen, use FN+F5 and switch to this external display only. When you see desktop on the external display start Toshiba DVD player and I think everything should be OK.

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I have been searching a lot for drivers, but I cannot find driver for: ACPI\TOS1900\2&DABA3FF&2

I have Windows 7 and in Control Panel\Hardware and Sound\Devices and Printers, the laptop has exclamation mark. Another problem I have is that the function button F8 does not work.

Please help me to find solutions.

Answer:Satellite L500-1XZ - Cannot find all drivers


I have a little bit searched using Google and this could be the card reader of your notebook. All drivers you can download here: > Support & Downloads > Download Drivers

Function button F8 means that key combination of FN+F8 doesn?t work, right? Well, for all FN keys you have to install Toshiba Value Added Package and Flash cards Support Utility. Both tools can be downloaded on Toshiba page too.

Check this!!!

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i want to download all the supporting drivers for Satellite L500-21T laptop.
i tried to find this model on toshiba website but i didnt find.
so can you suggest where i would find all these drivers.

if possible please reply me at my emial id - [email protected]
i will be grateful to you.


Answer:Cannot find drivers for my Satellite L500-21T

I presume you know where you can find drivers but here is the link -

When you search drivers for your notebook you must choose right part number and your notebook has part number PSLJHE.

Please check it again.
If you still have problems to find the drivers, let me know.

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Hi, My laptop comes up with a message saying the Primary Battery )601) needs changing. The laptop lets me sign in and loads up my old home screen but it says the cortana and Start functions aren't working, if I click on anything it will not load up. I cannot find a replacement battery ANYWHERE online. I find this confusing to understanding because the laptop itself is only 2 years old. Any ideas for where I can find a battery? Thanks so much, Jo

Answer:Cannot find battery for Notebook Model 10-e011sa

Hi, From  the Maintenance and Service Guide (page #14) , your machine uses battery part # 740722-001 You can buy from HP or from: Regards.

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I have a Toshiba Satellite L500 PSLS0A-019002 with Windows 7 Home Premium pre-installed that I received two months ago as a gift.

Apart from disliking some the quirky and useless (to me) Windows Vista / 7 features, as the desktop is loading I get the error message "Toshiba Service Station has stopped working" which proceeds to find a solution, but apparently never finds one because this condition repeats itself every time I boot.

On another thread in these Toshiba forums, someone suggested downloading the independent utility called Toshiba Service Station and reinstalling it. I do not see such utility listed on the downloads page for my Toshiba model. Since I don't even know what the Toshiba Service Station does (unless it goes by another name - Toshiba Bulletin Board perhaps?), I have no idea what is causing the error or how to correct it.

Does anyone have a more precise solution?

Answer:Toshiba Service Station has stopped working - Satellite L500 PSLS0A


Service Station is not currently active in Australia, so you can simply uninstall it.

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My L500 wants me to update my CD creator and when I do the computer tells me that it can only be done on 64 bit OS.

Which it should be preinstalled from Toshiba.
Sattelite L500 PSLS3E-01T00VN5)

Answer:Satellite L500 (PSLS3E) - Can't update Toshiba CD Creator on Win7 64bit

Hi cba1,

Is this update necessary or can you ignore this update message?
In my opinion updates only necessary if something doesn?t work properly?

I don?t use Toshiba CD creator because there are some good alternative (freeware) programs, like CD Burner XP. Have you ever heard of that?
If not it?s worth a try!!! ;)

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I got my Upgrade DVDs today . I had ordered the upgrade kit from the european upgrade site and my laptop is european purshased in Sweden. My laptop model is L550D-10J corresponing to PSLP8E which does not exist on the list.? The closest I get is L550D PSLNJE and L550 PSLNSE
What do i have to do?

I don't know if this has anything to do with the problem but i had updated to the latest Bios version.

Answer:Can't find My laptop model on the Toshiba Upgrade DVD

Hello Red1_1,

please choose L550 PSLNSE.


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I have a new Satellite L500.
I have installed XP and i don't find display drivers.
Display is an ati mobility radeon hd 4500.

I only found drivers for vista.
Did someone find that xp drivers?

Answer:Satellite L500 with XP - Where to find display driver


You are right. The Toshiba European driver page does not provide any Win XP drivers for this notebook yet.

But I think you should not worry? many notebooks are equipped with the same GPU chip.
I recommend checking the previous Toshiba notebooks series and trying to install such driver.

In worst case you will have to google a little bit for a Win XP ATI mobility Radeon HD 4500 driver.

If you will find such driver then you could install it in device manger using the Advanced installation procedure. This will help you to point to the driver files which you have downloaded and stored on the HDD. This installation works nearly everytime?

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To me are necessary the driver for L500-1en. On a site has not found. If it is fashionable to use the driver from other model write from what.

To me are necessary the driver on Windows XP, Windows 7.

Answer:Satellite L500-1EN - Where to find drivers for XP and Windows 7?


I have a little bit searched on the Toshiba website and it seems that your model belongs to the PSLJTE series and therefore you can download all drivers for XP and Windows 7 here: > Support & Downloads > Download Drivers
Notebook > Satellite > Satellite L Series > Satellite L500 > PSLJTE

Check this!!!

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I just bought Satellite L500 PSLJ3E notebook and i want to use it at work.
So i need to downgrade to XP PRO but i cant find XP drivers for this notebook.

Where can i find it?


Answer:Satellite L500 PSLJ3E - Where to find XP drivers?


The Win XP drivers for this notebook model are not released.
It?s a new model on the market and only vista drivers are available.

But of course you could install the Windows XP.
Many Toshiba notebooks are equipped with the same devices? therefore another Win XO drivers should run in different notebook models?

You will have to collect the drivers at your own hand? this is not comfortable but I?m sure you could use the notebook with Win XP

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No this model on toshiba site at all and all that I need is to find drivers for Windows XP for this model. Yes L500-1WR comes with preinstalled Windows 7 but I cant find drivers even for Windows 7!

Can anyone give me link to XP drivers?

Answer:Satellite L500-1WR - Can't find Windows XP drivers


Google says that L500-1WR belongs to PSLS9E series. Go to the [European Toshiba Driver Page|] and check for your laptop drivers:

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Just reformatted laptop, went from windows 7 64 Bit to windows 7 32 bit. Reformatted with the disk which came with the laptop. I have no sound at all, the sound was working perfectly before and it keeps saying i have no sound card. I tried to install the sound drivers but i can't find the right ones on the site with my model.

I have a Satelite L500-1DT with PSLSOE model.

Tried to install the drivers available and i just get an application error once its installing

any idea how to fix or where to find the right drivers?


Answer:Satellite L500-1DT - Where to find sound driver?

Hi buddy,

To be honest I don?t know what problems you have with the sound driver but that?s the correct place for all drivers: > Support & Downloads > Download Drivers
Notebook > Satellite > Satellite L Series > Satellite L500 > PSLS0E

But before you install the latest version, remove the current version firstly and clean the registry using CCleaner

Check this!!!

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Hi There, To EveryOne .

Can Any One Please Help Me To Find The Drivers For My *Toshiba Setellite L500-14F* For *Windows 7* .


Any Can It Be Possible To Downgrade This Notebook To *Windows XP Pro* ? and Where Can I Found Drivers For This ?

I Will Be Thank Full if Any Body Help Me Regurding My Questions.


Answer:Where To Find Windows 7 Drivers For Satellite L500-14F?

I?m really wondering you cannot find the drivers alone.
WXP and Win7 drivers you can find on Toshiba support and download page under > Support & Download

Your notebook belongs to PSLJTE group so be sure you choose the right notebook model and right short model number.

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Some one please help me to find out my laptop Driver,
i m usng Windows 8.1
n my Laptop Model Toshiba Satellite L50-B905
Driver Downloads - Computers | Toshiba - Toshiba

Answer:Can't Find my laptop model in Toshiba Driver database

Rotated picture for ease of viewing---

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This TBS advises updates to PC health monitor and HDD/SDD alert.

HDD/SDD alert has a published update in the relevant downloads section but I cannot find an update for PC health monitor.

Any one got any bright ideas ?

Otherwise this seems quite a balanced system.

Answer:Satellite L500-1XD - cannot find an update for PC health monitor

> HDD/SDD alert has a published update in the relevant downloads section but I cannot find an update for PC health monitor

If you couldn't find it on driver page, it means isn't available yet. I don't know why you were asked to update it but if PC health monitor runs well don't need to update. I don't think you will find something more in new version :)

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I have found and installed all drivers I need for this laptop using Windows XP. My problem is that I can only activate Wireless on this laptop by pushin FN+F8 key, I have installed the Realtek Wireless drivers and they are installed fine, but I can't get Wireless to work because of the FN keys. When I push the FN+F8 key, a blue led should turn on next to the volume controller, but it doesn't...

I've searched for the Hotkey Utility in the Toshiba India site, I downloaded and tryed it but I get the error "This software utility does not support this system", the Common Modules gives me the same error too.

I've tryed installing other Hotkey Utility driver for another laptop, and it doesn't give me that error, but it doesn't work either... I actually leaves my laptop freezing a second, every 5 seconds... and the FN keys still don't work.

Anyone know where I can find a working Hotkey Utility for my laptop using XP?

Or maybe is there a way to activate Wireless without the FN keys? I don't need the other keys... I just want a way to activate Wireless.

Thanks for your time

Answer:Satellite L500 - Can't find drivers for FN keys for Windows XP!


That?s very strange buddy because the point is that XP is the past and newer notebooks doesn?t support this OS.

What you can do is to download the utilities for another Satellite L notebook, e. g. Satellite L300. This supports Windows XP and maybe the tools from that notebook are working on yours.
Check this!!

In worst case you have to live with this issue or you upgrade to Windows Vista. That?s all what you can do.


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During startup of my Satellite L500, a message comes up stating - unable to find compatible srs audio device. This only happened when I upgraded to windows 7.

Can anyone advise how to fix this problem?

Answer:Satellite L500 - Unable to find SRS audio device


I have Satellite L500 too but I couldn?t notice this problem. SRS audio device this has something to do with sound driver I think.

What do you think about updating this driver? You can get it here: > Support & Downloads > Download Drivers

Before you install the newest version I would recommend removing the old one first. Make a restart and install the latest one.

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Although my registration was accepted by Toshiba (for cash redemption) I cannot find any operating manual or details on Toshiba website.

Can anyone please help with operating instructions

Answer:I cannot find any operating manual or details for Satellite L500/033


It seems to be a Satellite notebook which belongs to Toshiba Australian!
All details should be posted on Toshiba Australian page:

There are different L500/xxx models? if you would not find your unit then this would mean that the information has not been published yet?

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Relevance 69.7%

I just got this new Toshiba and when I turned it on the first thing that popped out was a black screen with a blue square in the middle asking me for a password, and the person that I got it from said she doesn't knoe the password that goes in there, that she used the laptop for like 4 times and this screen showed up and doesn't knoe how to unlock it so im trying to help her unlock it but I need help I don't knoe what to do either if anyone has any ides how to unlock it let me knoe.

Answer:Toshiba Laptop Model L735D S3102 Bios Password Tech Support Needed

Sorry, we cant really help with Circumventing passwords.

Your best bet would be to get a hold of Toshiba Support

Official Toshiba Support | Toshiba

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When I click on the internet explorer icon the error message 'internet page cannot be displayed' appears.

I have to use the internet explorer 64bit icon to use the internet.
I am also having problems downloading skype.

Are these problems connected?
Why won't the internet work using the internet explorer icon?

Please advise. Thanks in advance for your help.

Answer:Satellite L500- Cliking on IE 'internet page cannot be displayed' appears


The message 'internet page cannot be displayed' appears because there is no internet connection!
You have to check firstly if the notebook is connected to the internet properly!

The LAN and WLan connection!

You can also use the Firefox internet browser instead of Internet Explorer but if the internet connection id no available then the firefox browser will not display anything like IE too.

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Hi there,

I've recently upgraded from my Satellite Pro M40 to a L650 because the M40 died.
I was wondering if I could use the ram that I put in it, into the L650?

I'm guessing it won't, but thought I'd ask just in case.


Answer:Will RAM from Satellite Pro M40 fit L650 notebook model?

Sorry but I don?t know why this combination. Max RAM on M40 is 2x1GB and I think you have in L650 2x2GB. Right?

It is not logic to me.
I don?t know which L650 do you have exactly but some models can be upgraded up to 8GB so it will be better for you to upgrade L650 with one 4GB RAM. Part number is PA3677U-1M4G.

By the way: there is different bus clock so on new notebook you should use compatible and faster modules only.

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Hi everyone,

I recently bought a Portege R830 and was trying to find the support page for my model.

However on the Product Support list, where you choose the model, I can't find which one is mine.

My model is displayed as *R830-1056UB* on the box the laptop came in and it simply says *Portege R830* on the underside of the laptop.

There are several entries for R830 on the Product Support list, but *R830-1056UB* is not one of them.

*Any ideas how I can decide which one is mine?* (I'm worried about downloading wrong software/drivers for my laptop)

I'm not in a country with a support phone number and it seems Toshiba support don't have an email contact, so I haven't been able to contact Toshiba directly for help.

Thank you in advance for your time and help!


Answer:Re: Portege R830 - Can't find my model on the Product Support list


I don?t know which Toshiba support page you have checked but if this notebook is designed for Asian market you should find it on Toshiba Asia support page.

In which country you have bought it?

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Hi ,

My Toshiba Satellite C50-A X0011 battery got damaged ,Can you please let me know what is the compatible battery for this model and where I can it in India.

Thanks & Regards,

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I bought a Satellite Pro A300 which came with Windows Vista pre-installed on it. I was offered a Windows 7 Uprgrade for ?30 by Toshiba which I purchased and received 2 discs:

1) Windows 7 Upgrade disc
2) Toshiba Win7 Drivers Upgrade disc

I have upgraded successfully however the Toshiba Drivers disc does not list my notebook model. I tried installing the drivers on the disc for OEM software such as the web cam drivers (which are unavailable online) but they're not working. Also now my DVD drive won't open and I can't view the disc contents??

Can someone advise who I get in touch with about getting a suitable disc for my model notebook?

Answer:Satellite Pro A300: Win 7 Upgrade DVD does not list my notebook model


What notebook model do you have?

Did you try to choose another model instead of your notebook model?
Do this!

I read about similar question here in the forum and the user could solve this choosing another notebook model number.

By the way; all Win7 drivers can be downloaded from the Toshiba European driver page:


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Do not use my Lenovo for year from purchase, start using and upgrade it to Windows 8. Have a problem with USB3 host and dual video card drivers. Trying to update my BIOS and drivers, but totally stucked.  So, here is label from laptop: Here is my BIOS info: My laptop is the same configuration: I had 4Gb installed by default and add another 4. And here is screenshot from update utility: If it is does matter - my region is CIS (Russia). So, now I have a lot of questions:1) is there any online/e-mail support for IDEA laptops from lenovo? I found only for THINK, and I do not relay on phone support a lot. I check my warranty it is valid and active.2) what exact model is my laptop? It seems IdeaPad? Y470p (0855-???) - but I'm not sure as different tools and specifications shows me different information, and there is no info at all about full model number (symbols after 0855).3) if my laptop is Y470p where I can find BIOS updates? In Y470p section there is no BIOS update at all4) is bios updates for Win7 fully compatible with Win8? I think yes - but not sure.5) is Y470 bios updates and drivers compatible with my laptop? It seems no, and I need only Y470p files, although my laptop label shows that I have Y470!!! Hope someone can help me, and also make it clear is all this normal situation for Lenovo brand. This is my first laptop from Lenovo,... Read more

Answer:Y470 - can't correctly identify model, update BIOS and find online support

hi alex-chekhachev,
Welcome to the Lenovo Community.
Regarding your questions:
1. For the USB 3.0, and the dual video card, can you try to install these drivers:
USB 3.0 (depending on the model)
Intel HD 3000
Windows 8 64bit     Windows 8 32bit
Intel VGA Driver        Intel VGA Drivervga127864.exe        vga126832.exe
80.8MB                      68.6MB
AMD Radeon? HD 7690M 
Windows 8 32bit / 64bit
AMD VGA Drivervga1308.exe334MB
You must install the Intel Graphics driver first before the ATI Radeon.
2. For support, as per this article, the best way to get the unit serviced is to call the Lenovo Hardware Department (you can use Skype as the phone number is toll free).
3. Your model is a Y470 (20090) - which is identical to the Y470p (0855-xxx) as per this pdf data sheet (same result If you try to google the part number of the machine: 59320771).
4. As for the BIOS update, there's currently no updates available yet for this model.
5. Windows 8 and Windows 7 are technically identical (you can run softwares in compatibility mode) but since it has an updated version of the kernel, it's not recommended to flash the BIO... Read more

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Relevance 67.24%

On Canadian web site there is a newer version of Value added package that fixes a problem with the touch buttons


[Toshiba Value Added Package 1.3.22_64.exe| exe]

The version is 1.3.22. The newest version that is available to European customers is 1.3.19. In the post just below (that is locked) the person says that this version is finally fixed. Check it out.

I downloaded it and will test it later.

Answer:Newer VAP version on Toshiba support page is available

Thanks for the info.

Please test it and send some feedback.

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I have a Satellite A210, now I would like to buy some extra RAM. On all the website Ive visited they ask me for a bit more info. They're asking for a Satellite A210 .......
I looked at the sticker on the bottom of the laptop but that only shows the A210. My model number is PSAFGA-078019. Where can I find what is supposed to come after the 210?


Answer:How to identify the model number Toshiba Satellite A210


All information should be posted at the bottom of the unit.
There are some labels including the details like model number, serial number, etc?

But to be honest the Satellite A210 PSAFGA-078019 is not a Toshiba European model.
It?s possibly an Australian / New Zeeland series.

I googled for the PSAFGA-078019 number and get some info;
It looks like the notebook is called Satellite A210/801

Nevertheless the notebook should support the same modules like the other A210 units and the compatible modules supports these spec:
*DDR2 667MHz (PC2-5300) 200-PIN SODIMM*


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I've reviewed a lot of threads about other people with issues like this and I've attempted several resolutions but nothing has worked for me. I am not a computer person so I don't trust that I know what I'm doing. My laptop says that I'm connected to my router with limited access but it's not actually connected to the Internet. Can anyone assist?

Answer:Can't connect toshiba satellite a215 model to internet

and welcome to the Forum

Lets take a peek at your network environment:


Power Cycle everything . . Turn off the Modem, router and all pc's . . turn on the Modem and wait a few minutes for the lights to stabilize . . then turn on the router, then one pc at a time. See if you connect to the internet.


Remove all the stored wireless network profiles and search for the network again.

How to Remove Stored Wireless Network Profiles for XP, Vista, and Windows 7

Then: check your browser's settings, remove any proxy settings if found here's how.


with the pc connected to the router, Click on Start . . Run . . type CMD

At the > prompt type type the following command: IPCONFIG /ALL and press enter.

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

Right click in the command window and choose Select All, then hit Enter. Come back here and Paste the results in a message.

If you are on a machine with no network connection, use a floppy, USB drive, or a CD-R disk to transfer a text file with the information to allow pasting it here.

then please Download and run this Xirrus Wi-Fi Inspector, click the Networks link on the upper left and paste a screen shot of that screen here. Note that this application requires NET Framework to run. If you get an error about a missing function, download and install NET Framework.

To post a sc... Read more

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Relevance 67.24%

I have a Toshiba Satellite A75-2XXX.

The X's being unknown because the model # is worn off the back.

So how can I found out the whole model #? I have downloaded EVEREST and it only gives me "Toshiba Satellite a75".

Also; for some reason when I try to use the PC Diagnostic Tool, all it does is open my browser (chrome) and then closes it back quickly before doing anything.

And the reason I ask is because I want a RAM upgrade, and need to know what kind of RAM to get. Also, when I do find the number where and how do I find out what the right type of ram is for my computer?

Answer:Solved: Finding out model number on Toshiba Satellite

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I got this laptop new at Christmas in Spain and can?t get it to connect to my Yamaha 01x music production studio using the internal firewire port. The Yamaha has been tested and is fine so it must be the firewire port or something in the Satellite that prevents it communicating via Mlan on the firewire to the O1x. I at my wits end! As the 01x cost a much and has not yet worked!
Please help!!!

Answer:Satellite notebook Model PSM30E (from Spain) has firewire problem

Hello Evina

Sorry but on this way it is not easy to say why it happen. The best solution is to try to connect some other external device to firewire port and test the functionality. If there is something wrong you can do just two things:

-preinstall the unit using recovery media and check it again or
-contact the seller and let them check the unit.

You can also contact Yamaha support and ask them if there is any known and similar issue. I believe that they have much more experience with that then Toshiba support.

Good luck Evina!

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good day to list members. I'm new here. I use a Toshiba Satellite Pro notebook - Model # PSM35E - 003H0 - AR, windows SP, serv pack 2 with WIndows live updates ON

The audio quality has suddenly dropped on this laptop

With a view to update / reinstall the drivers, I tried searching the Toshiba driver pages. Unfortunately there are no Toshiba Satellite Pro notebooks with the Model # PSM35E - 003H0 - AR listed there (or probably I can't locate it)

Can anyone help me with
(a) how to trouble shoot the audio volume drop (its gone to 1/4th of the normal !!)
(b) how to get the correct drivers

thanks in advance

Answer:Audio problems - Toshiba Satellite Pro - Model # PSM35E - 003H0 - AR


regarding your sound driver I cannot tell you what exactly the problem is. I would suggest you installing a newer driver. But now we come to your next problem:

You say, you couldn?t find any drivers since you didn?t found your machine? Thats easy. Go to the drivers download page and search for Satellite Pro M30.
Why? Because "PSM35E-003H0" is the model number which is not listed there. Instead of this you must search for the MODEL NAME which is in your case "Satellite Pro M30".

Believe me, you will find the sounddriver when searching for the model name.

Just give it a try and tell me if it worked.. :)


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Hi all,

Here's a heap of praise from a proud Australian customer!

I currently own a Satellite Pro A120 (model: PSAC1A-00K005) running Windows XP Professional... I have not had an ounce of trouble with this computer and have not had it back to a Toshiba service centre in the almost three years I have owned it so far! This computer has copped a workout from me in this time and has never given me any major problems!

The only problem I have had (and it wasn't computer related) was that my wireless broadband modem gave up the ghost and I had to have a IT professional look at it - problem was the modem! I had previously updated it a week prior and overloaded it to buggery and it said, "I don't want to play any more!" and stopped working! This then cost me A$299 for a new modem and the first new one ws a dud which was faulted by my ISP and I went back and got a new one free of charge! This has prompted my parents to go out and buy a Satellite A300 (unknown model at the moment!) so they can use it in their business!

Toshiba, you are to be congratulated on a great product and I will buy only Toshiba Notebooks from now on!

Joseph Hupp
DUBBO, NSW Australia

Answer:Praise for Toshiba - I own a Satellite Pro A120 model: PSAC1A-00K005

Thanks for you progress report.

I?ve got also 2 different Toshiba notebooks and until now I haven?t any major problems with my machines?

I'm satisfied

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Do I can use a keyboard for model PSSB0E-057012CE also in the model PSSB0E-05R00JGR?

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So I've reinstalled windows XP on this machine and I cannot get the sound to work regardless of what I do. I've used the CD that is supposed to have the appropriate drivers and they install and everything appears as it should but still no sound?

Answer:Toshiba Satellite Sound not working Model 2455-S305

This might help you. I have a toshiba satellite M45 s-265. We upgraded something on it awhile back and had the same thing with no sound.

My laptop is not working at the moment so I cant go on it and give you step by step instructions on what I did.
but there was an option in the multimedia section that had a box checked for something like (Enable digital CD audio for this device) I unclicked it and the sound came back.

Maybe that will work for you.. I hope so good luck with it... Computers can be such a pain in the ***!!! They have a mind of there own..

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How can I know if my toshiba is brand new or used?

Answer:Is my Toshiba Satellite L notebook new or used?

by checking if it came in the box sealed?
if not then its probably been used once there is no other way of checking rly.

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I have a Satellite laptop however the model has rubbed off the back of the laptop and I do not have anyway to find out what model it is as I need to update some drivers.

Any ideas?


Answer:How to find out Satellite Model number

You can view the model number in the Toshiba PC Diagnostic Tool. Its located in the Start Menu under Toshiba->Utilities.

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As it says above I have a P105, but I am unsure exactly which model I have.
Does anyone know how/where I can find this information?

Answer:How do I find out which model Satellite P105 I have?


Take a look at the bottom of the unit.
There should be a label providing some numbers like serial number, model number, etc?

If you have got a Satellite P105-xxxx then I would assume it?s a Toshiba US series notebook and all details should be found here:

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I have a Toshiba SA80 127 . Is there any way i can find out the model number of the US version of this Laptop ? since i probably need some repairs/replacements on parts (cooling fan/ LCD).

Any suggestions will be helpful.


Answer:Find out USA Model number of Satellite A80-127

Seems you have the PSA80E, which is the european model number. In most cases for US versions you would add simply a 5 to the number, like A85. On the US download page there is also an A80-S178TD. But I'm really not sure about this, so my advise would be, that if you need some replacement parts anyway, you could ask an ASP too.

They can tell you what part numbers you will need exactly for your model, which means that you would not need the US model number.

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Hi everyone,

I had to restore my laptop (P300 - 1H9, model PSPC8E) and I search a driver for GMA 4500 M to support shader model3. I know it exists and I found it last year on this site, but I can't find this now. The only display driver I find here doesn't activate shader model 3 and I download driver on website of intel but I can't install this because it doesn't sign by toshiba...

So, there is someone who have this driver ? Or did I miss something during configuration ?

Thanks in advance

Answer:Satellite P300 - need driver for intel GMA4500M to support shader model 3

As far as I know Toshiba doesn't change offered drivers. Maybe you have downloaded newer version offered for other notebook model.

Which operating system do you use?
Which version is preinstalled now?

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Been getting so many BSOD's on laptop in the past 2 days that it's a miracle I'm even able to type on Safe mode at the moment. I tried System Restore.. problem persists. I tried Last Known Good configuration.

After creating this thread, I'll do the chldsk thing but I remember doing it yesteday and it prompted me to do a system restore, which doesn't work. Anyway,

OS - Windows Vista 64-bit
? What was original installed OS on system? Win Vista 64 bit
? Age of system - 2 years old
? Age of OS installation - never reinstalled
? CPU - Intel Core 2 Duo T5750 at 2 GHz
? Video Card - ATI Mobility Radeon HD 3470

Answer:BSOD help on Toshiba Satellite notebook

Hi -

Remove Daemon Tools/ Alcohol 120. Common driver sptd.sys named probable cause.

Remove Kaspersky Internet Security - also name probable cause.

KIS Removal -

You are running Vista SP1 and need to install all outstanding Windows Updates, including Vista SP2.

If BSODs persist, run the Driver Verifier --

Windbg Logs

Regards. . .





Built by: 6001.18145.amd64fre.vistasp1_gdr.080917-1612
Debug session time: Sun Dec 26 18:05:03.989 2010 (GMT-5)
System Uptime: 0 days 0:01:57.614
BugCheck D1, {fffffa6004051720, 2, 0, fffffa6000d0dd6b}
*** ERROR: Symbol file could not be found. Defaulted to export symbols for PCIIDEX.SYS -
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : ataport.SYS ( ataport!IdeLogCrbActive+a3 )
FAILURE_BUCKET_ID: X64_0xD1_ataport!IdeLogCrbActive+a3
Bugcheck code 000000D1
Arguments fffffa60`04051720 00000000`00000002 00000000`00000000 fffffa60`00d0dd6b
?????????????????????????????????????????????????????????????... Read more

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I have a TOSHIBA notebook Satellite P10, Windows XP.

It is a new computer, not second hand!
The problem is that it shuts down itself when I connect it to the AC adapter.

The only way I can work is charging it while it is off and then using it while on battery.

The problem appeared after 20 days I bought it.
I sent it to the TOSHIBA service, they updated the BIOS, it worked perfectly for 5 hours (connected to the AC adapter) and then the same problem appeared.

Do you have any suggestions?
I am looking forward to your replies!


Answer:Notebook Toshiba Satellite P10 problem!!!!

Hi Christina,

Does your notebook powwer itself down suddenly or does it do a controlled shutdown ? What happens when you try to power on your notebook when the AC adapter is connected ?

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Inherited a Toshiba Satellite P10 Notebook. Successfully rebuilt and working fine.

However, two shortcut buttons to the right of the keyboard are inactive and i can't see anything in the manual that tells me how to activate them.

The buttons are one to connect to web and the other opens the Toshiba Console.

Any ides chaps??

Answer:Solved: Toshiba Satellite Notebook P10

These kinds of buttons usually have drivers that are downloadable from the manufacturer.

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