Computer Support Forum

It says "driver installation failed could not find the device for this driver"

Question: It says "driver installation failed could not find the device for this driver"

Hello everyone. Hope you are all doing good today and able to beat the heat on this very hot day. I have this really old laptop HP Pavillion dv6000. Originally it came with Windows Vista installed back when Windows Vista was first released but eventually I upgraded the laptop to Windows 7. Everything was fine and working until recently where the laptop has no sound. I try to install the sound driver from the HP website and it says "driver installation failed: could not find the device for this driver." No matter what I do I cannot get sound on this laptop. If I go to YouTube and watch a video the video plays just fine but with no sound. When I click on the sound icon next to the time on the desktop bar a window pops up that says "troubleshooting has completed" Problems found: "Hardware changes might not have been detected." I am not sure what is up with this or how to fix it but any help is appreciated thanks.

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Preferred Solution: It says "driver installation failed could not find the device for this driver"

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: It says "driver installation failed could not find the device for this driver"

A Vista laptop likely doesn't have Win7 drivers written...try re-installing the originals from the Driver CD and reboot...Plus it's likely you are trying nVidia or AMD drivers gettin it to work which is a no-no on a laptop....

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"The installation failed because a function driver was not specified for this device instance"
I received this message while installing a USB driver. I have an 80GB External USB 2.0 hard drive attached that was working great a few days ago. I logged on one day to find this device "unrecognized". When I checked the device manager, it said that the driver was missing (?!). I searched for the driver on the MS website, and the device manager seemed to find a suitable one, but upon install I got the message above.

I found the old driver on my system – which seemed odd to me, deleted it, tried to reinstall and received the same message.

I understand that USB 2.0 is backwards compatible, plus it was working previously, so it seems strange that it suddenly died.

Any help is greatly appreciated.


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I have bought a laptop model XPS 13 9350. It came with preinstalled Win10 Home Edition but i need Pro.
I get into the Windows Setup screen but at custom installation it doesnt see the drive or existing partitions and i get the message "We couldn't find any drives. To get a storage driver, click Load driver". I wasnt able to find such a driver and i have no instalation media.
In BIOS i have disabled "Secure Boot" and enabled "Legacy Option ROMs" in order to be able to boot from a USB stick since this model, being slim, dropped the CD/DvD drive bay. I have also tried to update it from Windows and introduce the new key ive got but i get the message it can't....
Any tips will be much apreciated.
Best regards,

It was the sata configuration on raid to blame, switched to AHCI and it worked.

Answer:Win10 Installation: "We couldn't find any drives. To get a storage driver, click Load driver."

Thanks for your help. I had turned off Secure Boot but that wasn't enough.
Switching the SATA mode in setup to AHCI from RAID did the trick. Thank you so much

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Hi There ,

I just reformatted my Gateway NV54 laptop with windows Vista on it.
My sound is working fine but my microphone is not working at all. I have tried both the inbuilt mic and an external one.
I downloaded the latest audio driver from which is the conexant (x84)

When I run the driver setup it just says "Driver installation failed: Could not find the device for this driver."
I am confused because as far as I know because my sound is working that means my audio driver working?
Any help would be greatly appreciated.

OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 1, 32 bit
Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 1976 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 796 Mb
Hard Drives: C: Total - 295242 MB, Free - 152804 MB;
Motherboard: Gateway , SJV50MV , Rev , LXWDH0X007931B5DEC2200

Answer:Audio Driver not working "Could not find device for this driver" Gateway laptop

Could not find the device for this driver

That error message suggests to me that you're trying to install the wrong driver for that sound device.
Please double-check on the Gateway website, there may be a choice of two or more audio drivers for that model, depending on what hardware was available at the factory when your laptop was assembled.

If there is a choice, you may have downloaded the wrong one or selected a laptop model which is not exactly the same as yours.

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Hi , I just reinstalled my SL500 but i got a problem.I download the lastest audio driver from lenovo site and i've got this message Driver Installation Failed : Could not find MEDIA device for this driver....I've searched everything i could find in google and the forums but i've got nothing... I'm usin Win XP 

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I have a Yiynova tablet monitor and its been working fine for about a month. I recently tried to download the beta version of a NVIDIA GeForce update (bad idea) and had to reinstall a previous version. After that, things started to go south for my tablet.

I uninstalled and reinstalled the tablet driver, and tried to plug it in a different USB port and it came up with the same message.

Is there a step that I'm missing?

I have dual screen setup, and that's working fine, but the driver that senses the pen just isn't installing, even though I installed the driver program.

I appreciate any ideas on how to fix this.

Answer:Yiynova tablet monitor "device driver failed to install"

The problem wasn't solved, but I believed I narrowed down the problem. The driver doesn't seem to fully install.

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I formatted my computer, installed winxp sp2 and the driver for my multimedia device was lost, i ran everest to check what it was and its SiS 7012 audio device, an odd thing was when it said my motherboard name is unknown, its a laptop.
I downloaded different drivers but non of them were succesful, i tried installing one and a failure error pop up, "failed to install driver for windows xp" (check link or thumbnail), i tried installing winme.exe for windows ME driver but it didnt work, tried changing install directories but didnt work either. i donwloaded drivers from SIS home page but didnt work either. please help, i am most concerned about my sound device rather than the mother board, here are my specs.

Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX (DirectX 9.0c)
CPU Type Intel Pentium 4, 2600 MHz (13 x 200)
Motherboard Name Unknown
Motherboard Chipset SiS 648FX
System Memory 512 MB (PC2700 DDR SDRAM)
BIOS Type AMI (01/12/04)
Communication Port ECP Printer Port (LPT1)
Video Adapter ATI Mobility Radeon 9600/9700 (M10/M11)
3D Accelerator ATI Mobility Radeon 9600/9700 (M10/M11)
Audio Adapter SiS 7012 Audio Device
IDE Controller SiS PCI IDE Controller
Disk Drive TOSHIBA MK602... Read more

Answer:SiS 7012 audio device "failed to install driver for Windows XP"

Hello and welcome to Techspot.

Go to your laptop manufacturers website. You should be able to get your drivers there.

Regards Howard :wave: :wave:

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Greetings all.

I monitor installation of apps with Systrace and Comodo Programs Manager. Using the latter, which includes the ability to uninstall Drivers, I've encountered a disastrous problem:
Dell Inspiron 1525 laptop
Intel 2 x 2.0GHz, 8GB DDR2, 320GB 7200 HDD (20+GB free)
Windows 7 Ultimate 64bit, fully patched, updated and maintained
Norton IS 2012, Malwarebytes, Mamutu, Windows Firewall (regularly run Kaspersky, ESET, etc., scanners offline. No malware.)
Have 350+ third-party apps installed for reference, testing and troubleshooting others' computers.

Problem: Using Comodo Programs Manager (CPM) I uninstalled Windows Mobile 2003 Device Driver which required a reboot to complete and, now, I cannot boot the system. The Windows logon screen appears, a message displays, saying CPM's "Force delete jobs completing...". The system freezes there with a black screen, the mouse cursor responds but there is no other activity. Even the LED showing HDD activity ceases.

Attempted solutions:
-- Safe Mode(s), Last Known Good Config, etc., Startup Repair, (System Restore has been disabled.) To make matters worse, I carelessly began to run Windws 7 installation repair as though it was XP. Before I caught the mistake and cancelled, 7 had already begun to copy files. Now I have the SystemRoot as "windows\windows".
-- BCD rebuild successful but still have the "windows\windows".
-- SFC starts but will not complete from Windows RE Comm... Read more

Answer:Failed device-driver uninstall with "forcedelete" loop

"Have 350+ third-party apps installed for reference, testing and troubleshooting others' computers"... You should keep these on a separate hard drive or on an optical disk, but you actually know this already don't you You computer should be set up to easily reloaded as mine is, in case of a "disastrous problem" like you are having now. There's really no excuse

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I've been experiencing multiple bluescreens daily and what's odd about them is they occur randomly while using many programs; however, I have noticed that they occur more frequently directly after opening a new tab, loading a new site or running a game (StarCraft II).
Looking through Event Viewer. I see a list of warnings and errors immediately prior to the BSOD. In chronological order:

9:07:18 PM CRITICAL- "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

9:07:28 PM WARNING- "The driver \Driver\WUDFRd failed to load for the device USB\VID_0483&PID_2016\5&249af6f9&0&2."

9:07:42 PM ERROR- "The previous system shutdown at 9:05:49 PM on ‎7/‎13/‎2011 was unexpected."

9:07:44 PM ERROR- "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000099e0000007e, 0x0000000000000002, 0x0000000000000001, 0xfffff80002a92885). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071311-32869-01."

9:07:47 PM ERROR- "Audit events have been dropped by the transport. 0"

I also get this warning quite often:
"The maximum file size for session "ReadyBoot" has been reached. As a result, events might be lost (not logged) to file "C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl". The maximum files size is currently set to 20971520 ... Read more

Answer:Multiple BSOD daily "\Driver\WUDFRd failed to load for the device"

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We used to have "stereo mix" option that enabled streaming audio recording without having to have the audio playing through the speakers. How do I do that now? What replaces that capability? Who makes my sound card? Why is that not readily available somewhere in Dell land? I can't believe forum searching found pretty much nothing on this.

Answer:Latitude E6530 Windows 10 no "stereo mix" option for sound input device, only "high definition audio device" with Microsoft driver and unknown manufacturer.

aj_chicagoWho makes my sound card?
Hello. The audio chip manufacturer was IDT.
aj_chicagoWhat replaces that capability?
IDT doesn't have "stereo mix", so I'm not sure how you used to have it on the E6530. IDT has an equivalent capability that it calls Rec.Playback. That can be found in the list of recording devices, after the IDT driver is installed.
aj_chicagoHow do I do that now?
Dell doesn't support audio on an E6530 that has had Win10 installed. The IDT company went out of the consumer audio business long before there was a Win10 OS, so there is no Win10 IDT driver for that model. Your computer is currently using the Windows native audio driver, which, as you say, does not support a stereo mix kind of feature.
You should be able to install the IDT driver for Win7 by installing with compatibility mode.
1. Download and save the audio driver to your desktop or any convenient location on the hard drive.  [There are two "formats" on the driver's page. Scroll down to the 2nd one, named "Hard Drive" format, and download that one, not the 1st one named "Windows Update Package".]2. Double click on the new folder to extract (unzip) the driver files.3. The extractor wizard will create a new folder for the driver files. It will be at "c:\dell\drivers\xxxxxx". Write down the exact location that the wizard creates. 4. If the driver begins to install automatically, halt (cancel) the installation.5. Browse to the dri... Read more

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So I have been having trouble with my Bluetooth USB adapter BTD-400 all day by Kinivo, and It would not install drivers at all, it would say access is denied. I uninstalled bcm20702 and then located it again, the drivers sort of installed after that. Now the option to add a bluetooth device is there after I installed the proper software, but I cannot add the driver for the bluetooth peripheral device part. I just get Drivers were found for bluetooth remote controller but had an issue installing "access denied". (I select the right part of the cd where the drivers are). On device manager there is bluetooth radios. under it is Broadcom bcm20702 bluetooth USB 4.0 device. As well as Microsoft Bluetooth Enumerator. those two have drivers. My cellphone can find and attempt to pair with my pc, it gives the passcode, but nothing shows up on my pc. as well as my pc cannot find any bluetooth devises such as my bluetooth headphones, and the cellphone that locates the pc. And I am on Windows 7 Ultimate 64 bit. any help would be greatly appreciated. Also the bluetooth device worked perfectly on my bros computer.

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Hello guys.

Long time ago (2-3 years) i bought a HP Compaq dx2300 that came with Vista, the poor thing only has 1GB Ram which made Vista run slow. So i decided to downgrade it recently (3 - 4 months) to the glorious Windows XP (SP3) I downloaded all the the drivers from the HP website, installed my internet modem with the CD it came with, and everything worked perfect.

Somehow, suddenly one day the computer wouldn't go past POST screen (It freezes there). The only way to turn it on correctly was unplugging the USB cable from my modem (Yeah, i knew immediately there was a problem with it) While the computer was turned on i tried connecting the modem again and it didn't freeze, however my connection to internet wasn't there anymore. So i tried reinstalling my modem and everytime i try to find the drivers it tells me "Couldn't find the driver for your device..." I've downloaded the drivers from the manufacturer website (which are the same i have in the CD) and yeah... still "couldn't find the drivers for the device"

I tried connecting to the internet via Ethernet, and the connection just keeps "Renewing the IP Address" then it fails and tells me the connection is limited or null.

I know the modem is ok (or at least the Ethernet connection) because i used to work with 2 computers at the same time, one connected via USB and the other via Ethernet (I'm posting this using the one connected via Ethernet)

I already formatted the computer to 0 and ins... Read more

Answer:Can't install my modem "Can't find a driver for your device"

Try installing the drivers first then plug in the modem when the drivers are installed.
First uninstall the modem using device manager then reboot.

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Hi, I'm trying to reinstall my sister's scanner driver because XP has decided that it's not there any more. This happens occasionally and usually reinstalling the driver fixes it (I think that's what I did last time), but this time i just can't get it to work.

If i unplug the USB cable then plug it in again, it comes up with a message saying that the device has malfunctioned and it doesn't recognize it. I have the driver CD but windows always manages to install it as "Unknown device" before i can tell it to search the CD. I've tried telling it to reinstall the driver from the CD but it says that there are "no better matches for this device". I've also tried uninstalling the program form the CD and reinstalling it then restarting the pc but that didn't help either. I tried plugging it into another USB port (as suggested by Windows Help Center) but that still didn't work.

It's not often that something like this gets me in a circle and scratching my head but I'm really starting to run out of ideas.

Any help would be very appreciated, i just want to get this thing running again

Answer:Stubborn Scanner Driver - "Malfunctioned Device" and "Unknown Device"

Could it be that the scanner really did die?

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Hello Guys I need your help in my laptop Graphics error.I uninstalled my AMD graphics card recently from control panel.Now i am trying to install the drivers and i have downloaded my graphics card driver from .But when the drivers installing there is a error message coming that is "failed to load detection driver".Please Help Me.
My Laptop is HP Probook 445 G1.

Answer:AMD Graphics Driver Error "Failed To Load Detection Driver"

One more thing guys.My graphics convert into Standard VGA Graphics.

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I have had this problem numerous times in the past where the installation proceeds then ends with the messages:

During the installation of the device.
The system cannot find the file specified
and it goes into a detection loop

HERE is the solution:

Windows 2000/XP has a bug that it cannot properly detect new hardware by *.inf files, if the RunOnce registry key is missing for the following location:


This key is often used by installers to execute post-reboot programs, but sometimes they accidentally delete this key.

IMPORTANT: This article contains information about modifying the registry. Make sure that you understand how to backup and restore the registry, in case a problem occurs. Please read the linked Microsoft Knowledge Base article prior to editing the registry.
Go to Start » Run and enter "regedit."

Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion

With CurrentVersion Highlighted, go to the Edit menu and select New » Key

Name the key RunOnce, leaving everything else about the key alone.

The RunOnce key should now exist underneath the CurrentVersion key.
Once the key exists, Windows 2000/XP stops redetecting the Hardware

Answer:"cannot find the file specified" "during the installation of the device."

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trying to fix audio problems, volume control states that no audio output device is installed, i downloaded the appropriate driver from lenovo site, also downloaded two seperate versions of conexant, the installation process begins but is cut short and the following message displayed..."driver instalation failed could not find the MEDIA device for this driver" can anyone offer some advice?

Answer:R61e "driver instalation failed could not find the MEDIA device for this driver"

nath, welcome to the forum, have you installed the UAA HD audio driver? You can find it by scrolling down a bit on the R61e Audio Driver Site, please ensure you follow the instructions.  Hope this helps

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my computer is put together from like a couple other computers but it runs internet and everything fine.
i just put a new graphics card in it but dont have the disk to install it.
when i have the card in the computer prior to turning on the computer the computer will turn on but nothing gets sent to the monitor unless the graphics card is out of the computer when i turn it on and put it in afterwards. the card gets power to it and everything but dont seem to be working.

if anyone can help me that would be super! i miss playing wow THANKS

Answer:WoW says "failed to find suitable display device exiting program" when I try to play


you answered your own question, you need the drivers for the card.

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Hi, just got a new computer with windows 7. so i set up my new desktop computer and installed windows 7. then installed all my world of warcraft discs. but then when i tried to log in, it said "Failed to find Suitable Display Device". What do i do?

here is the system info:

Operating System: Windows 7 home Premium 64-bit ( 6.1, Build 7600 )

Language: English

System Manufacturer: To be Filled by O.E.M.

System Model: To be filled by O.E.M.

BIOS: Default system BIOS

Processor: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz (2 CPUs), ~ 2.9GHz

Memory: 4096 MB RAM

Page File : 856MB used, 5658MB available

DirectX Version: DirextX 11


Name: Standard VGA Graphics Adapter

Manufacturer: (Standard Display Types)

Chip Type: 8 bit

Approx. Total Memory: n/a

Current Display Mode: 800 x 600 (32 bit) (1Hz)

Monitor: Generic PnP Monitor

Main Driver: vga

Version: 6.1.7600.16385

WHQL Logo'd : n/a

DDI Version: Unkown

Driver Model: Unkown
Any help please?

Answer:WoW "Failed to find Suitable display device"

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I just recently got a computer to work, hard drive crashed and i replaced it. I did everything myself with the little knowledge i have about computers and managed to get it right. I had thought i finished dealing with problems with this computer but now, after downloading WoW and waiting nearly 10 hours for the updates to finish.. It tells me "Failed to find suitable display device" seconds after hitting play. Someone please help?

My EVEREST report is attached.

Answer:"failed to find suitable display device" for WoW. Please help.

Looks like you don't have the video driver installed.

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I'm getting:

"A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now."

Google has loads of hits for this but for W7, XP, Vista, etc. nothing for W8...

Trying to install W8x64 on a Dell Precision T5500 (single CPU, 12GB RAM) via USB flash drive.

The CPU is an Intel "confidential" (developer's Xeon 5600 series) could that be it?

The same bootable USB flash drive was able to install W8 on two VM's so far so I know the image is good (or not corrupt).

Is there a way to try and find this elsewhere or point me to the correct driver from an existing install of W8?

Thanks for any help!

Answer:"Load Driver" During Install - what driver & where can I find?

The CPU is an Intel "confidential" (developer's Xeon 5600 series) could that be it?

I'm quite sure that the CPU is not the problem...

It happened to me once and I had to change the DVD drive to install WDP on a Megaware rig...

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On a fresh clean Windows 8 image, my software driver (signed) installs fine and shows up properly in the Device Manager. However once i uninstall it , subsequent reinstalls show up as 'Unknown Device' in the Device Manager.

From the device details, I find that it refers to /looks for the .inf file in c:\windows\inf folder but the file itself is missing from the location. The FileRepository has all the required files. But trying to update from there also fails.

Could anyone help me with troubleshooting this problem. What could be going wrong.


Answer:Device manager shows "Unknown Device" on reinstallation of driver

Please fill your system specs to get help efficiently.
What is your computer make/model?

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I have two issues, which I think are related. In the Device Manager, it shows under USB Controllers "Unknown device". "Windows has stopped this device because it has reported problems. (Code 43)"

I tried updating the driver, but the driver was correct.

I tried disabling the device.

I uninstalled the device. Windows reinstalled it at next boot, but the problem reappeared.

There is no Imaging Devices in the Device Manager.

At the same time, my webcam failed to open. Message "Webcamera initialization failed."

I downloaded the correct webcam program from Toshiba, installed it, but same result.

This all started when I uninstalled and reinstalled Skype. I have tried uninstalling it again, but still no webcam.

The webcam is enabled in the BIOS.

I really do not want to reinstall Windows.

All help appreciated.

Toshiba Satellite P500 16J
Windows 7 Ultimate x86
All updates installed

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Hi I have an Asus G74Sx and here are my specs: Windows (Service Pack 1) CPU TYPE: Intel® Core™ i7-2630QM CPU @ 2.00GHz CPU SPEED: 2.03 GHz SYSTEM MEMORY: 8.57 GB VIDEO CARD MODEL: NVIDIA GeForce GTX 560M VIDEO CARD MEMORY: 4.26 GB VIDEO CARD DRIVER: nvd3dum.dll DESKTOP RESOLUTION: 1600x900 HARD DISK SIZE:
473.26 GB

Now my problem is whenever I boot up my computer, and it tries to load windows, the screen starts getting crazy green lines ( goes black, and eventually a blue screen pops up (

Now it should be known, I have just received my computer back from Asus repair where I RMAd it because the motherboard had to be replaced because it was surged and no longer allowing it to charge. We also replaced the hard drive disk. The time between it stopped charging and I sent it and got it back repaired was 28 weeks. I never had this problem prior to the motherboard busting, and have had it since getting it back. When it first happened, I thought it was because since I had gotten it back I had not updated my drivers (all my data had been erased), so I updated to the most recent version, and for the most part the problem was fixed, until all of a sudden it started again.

The problem first started occurring while playing games, the computer would get the green lines above, completely freeze and have to be restarted. Then it started to get the green lines, black out, and come back giving a message saying "the display ... Read more

Answer:"Attempt to reset the display driver and recover from timeout has failed."

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My system crashes fairly frequently when I am doing nothing more than browsing the internet with a blue screen saying that an attempt to reset the display driver failed.
Here is additional information from one of the dmp files

Mini092110-01.dmp 21/09/2010 6:45:15 AM 0x00000116 0x892e4510 0x8ee9cf40 0x00000000 0x00000002 nvlddmkm.sys nvlddmkm.sys+df40 NVIDIA Windows Kernel Mode Driver, Version 187.66 NVIDIA Windows Kernel Mode Driver, Version 187.66 NVIDIA Corporation 32-bit C:\Windows\Minidump\Mini092110-01.dmp 2 15 6000
Thanks in advance for any help you can give me.

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Hi to anyone who is reading this.

My life is has suddently turned to hell as my computer is having those blue screens of death.When i install something/ burn i loose data and Dvd r's and sometimes its just like that.

When ever i do something it happens after 5 mins after logging on as admin.I mean its not exactyly but i am trying to say its not a quick reboot.Also in the BOD it does not specify any file names or anything there is technical info such as 0x245 well...i have not written it down but its like this.

Ive tried to find out which device driver is causing this problem by so many means.I had gone to device manager and found no yellow marks.Ive tried safe mode to see which area is causing problems.I have probably formatted my drive around 9 times to do everything so carefully some how till now no luck... ive goten white hair due tot thinking soo hard about what to do... you cannot imagine i cannot even sleep thinking that soemthing bad is gona happen when i work.

I have the latest service packs all updates and believe me when i say so that ive tried a lot.Microsofts error report says its caused by error report thats all THEY ARE OF NO help at all.I started having these after 4 months of purchase of this CPU.Everything is brand new from sound card to graphic card... welll at that time.

I have sound max driver for sound card.
Nvidia 66.93 verson of Nvidia driver graphics
interet driver i have 3com

These are the only drivers i have installed right n... Read more

Answer:Device Driver "Error" Please "Help"!

Have you installed the drivers off the cd that came with your motherboard? This board has onboard sound doesn't it? If you are using an add in sound card, pull it out and try the computer. Then pull the network card and try it. Does this board have on board network? I would pull all the pci cards except video and try it. Go to each cards web site and look for the latest driver for it. Reinstall them one at a time and try the computer. Put them in a different slot than the one it came out of to force windows to reinstall the driver. Is your heatsink secure on the cpu? Memory firmly seated in their slots? Video card firmly seated?

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"Failed to access NetBT driver"

Well after looking around for an answer to this same problem I came across your forums which offered a whole bunch of alternatives which didn't work for me (in another closed thread).
Just letting you know the answer for me in the end for this problem was that it was a virus living in:

C:\windows\system32 called mssnger.exe

The virus is set as being hidden so you'll need to enable the viewing of hidden files to see it.

Use a program like hijackthis from to remove the dodgy reg key. (It'll contain the word mssnger.exe)
And use something like moveonboot to set the file for deletion on next startup if you are having problems deleting it.

Hope this helps anyone who is having the same problem with NetBT.

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The computer I got is second hand and has always been quite unstable. I usually get bsod if I leave the computer running for 15 minutes without any heavy programs in the background (IRQL not less or equal OR memory management). But recently I've been getting them while I play Skyforge. I'll play for 10 minutes then the cursor becomes all glitchy, in game the sky has all these red lines (obvious because of the graphic cards) then after about 30 seconds the screen goes to black. Then the bsod appears and the computer restarts.

I've already done a clean reinstalled of my NVIDIA driver but the problem still persists.

Any help would be appreciated.

Answer:BSOD playing Skyforge, "Attempt to reset the display driver failed"

Any help??

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Hi all

I am having repeatedly problems with my audio since i've installed windows 10. After searching for solution the only method that works is to run sfc /scannow and restart.
But after I'm restarting I have no sound again.
I'm with Lenovo e420s cto4401.

tried to update drivers but they don't have win10 version.

any ideas ?

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I have an Asus M2A-VM motherboard with an AMD Athlon 64 X2 4000+ CPU. I recently had to do a complete format and reinstall of Windows XP Pro SP3, AGAIN.:cry While installing the motherboard drivers I got a Realtek install failed error message. I never got this message before when installing the drivers. I install the drivers right after installing Windows so there is nothing getting in the way of the install, that I know of. I have called Asus Tech Support, they are a snotty lot, and they were no help at all. The puzzling part is that I am getting audio from some programs/websites, but most Windows functions, nada. I went to Realtek's website but every time I tried to download the new drivers I got a "Cannot Display This Page" error message, on all 6 download sites! I would appreciate all the help I can get.

Answer:Got Realtek driver "install failed" message

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Please review this issue for me as I need the answer for my references. This sometimes applies to setting up a new Internet Connection in Win 95 or 98. Let's say, that you have set up a new Internet Connection with new ISP path settings. Your asked to do a system restart, you do a restart and all is well until you get to a second screen in the bios that either says:

"Ethernet Adaptor failed to load press any key to retry" OR

"Ethernet driver failed to load press any key to retry"

I can't remember what the message says, but it's one or the other! after the word "Driver" or "Adaptor" it gives the driver name. You CAN however still get into Windows by pressing any key....But, the message will come up until you remove the driver.

I vaguely remember that to remove this message you go under Device Manager, under "Networking" and remove a device that has an exclamation point under it (This removes the network driver that doesn't load) But what does this message mean and how does it happen to get there in the first place? I know that it happens when setting up a new Internet Connection sometimes, but I need to know the exact steps for removing the driver because I might be changing ISP's in the future, and need to know what to do if this message comes up again! Thanks!


Answer:What Does "Ethernet Driver Failed To Load" Mean?

i think the message means that the driver is corrupted/not responding

why it happens, i dont know, but if u are installing a separate software to connect to your isp, this software might be the problem

the proper way of removing the driver is to delete it from device manager

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First off, I have Windows XP on an HP dv8000t laptop.

Alright, about an hour ago I left my laptop alone in another room while I ws studying so it wouldn't bother me. Well after I finished studying, I came to check something on my laptop and I noticed it had been turned off. I know no one came and turned it off and I also know it doesn't automatically shut down when it's inactive (it only goes into hibernation) this is the second time it's randomly shut off like this, but this time a problem came up when I tried to restart it.

After I booted it up again it got past the Windows XP loading display and instantly goes into a blue sreen that reads: Video driver failed to initialize (STOP: 0x000000B4).
Every time I try to restart the laptop now it gives me that same message after the XP load screen. I've tried loading it in safe mode (with all the different safe mode settings) and I also tried the enable VGA mode (I saw that as a suggestion on a toppic like this last year here) but all that mode does is lead me to another blue screen that reads: IRQL_NOT_LESS_OR_EQUAL.

I really don't know what to do now. I've tried using the system restore, but when I try the default restore it gives me the "Video driver failed to initialize" blue screen. I don't even want to attempt the full format becasue I just recently finished putting new pictures and videos onto my laptop that I haven't had a chance to back up (I know, stupid me).

Is ... Read more

Answer:"Video driver failed to initialize"

Hi and welcome. Not too many options on a laptop. I'd go with the call to the support desk. My bet is that something overheated.

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Hi all

Regarding "Failed" Driver Update: Intel - net - 10/31/2017 12:00:00 AM -

This thread seeks info about (and extending from) a driver update shown* (*Windows Settings > Update & Security > Installed Update History > Driver Updates) as "Failed to install on ‎17/‎01/‎2018 - 0x800705b4". (A timeout error).

This issue was touched-on in another, more general, thread (What to do about Failed Updates? - Windows 10 Forums), and I thank Ix07 yet again for the information there.

Following Ix07's link, I looked at the Microsoft Update Catalogue pages. Having two pages of places to download drivers from threw me a bit, but I noted they essentially had the same significant info in the title links, except for the driver models - either Intel(R) Dual Band Wireless-AC 3160, or Intel(R) Dual Band Wireless-AC 7265.

My laptop has (Settings > Network & Internet > WiFi > Hardware Properties) an Intel(R) Dual Band Wireless-AC 7260, Driver version:

So, now to my questions. Warning! My technology knowledge and skills are - I'm not kidding - really basic. Please assume I know next-to-nothing about the hardware and software I'm asking about here.

(1) When I check Device Manager > Network adapters > Intel(R) Dual Band Wireless-AC 7260 > Properties > General tab, I see "Location: PCI bus 3, device 0, function 0". Also "Device status: This device is working properl... Read more

Answer:Some Questions re a "Failed" Driver Update

Originally Posted by ausgumbie

(1) When I check Device Manager > Network adapters > Intel(R) Dual Band Wireless-AC 7260 > Properties > General tab, I see "Location: PCI bus 3, device 0, function 0". Also "Device status: This device is working properly." This confuses me a bit. What does the "device 0" indicate? Which "device" is working properly?

Device 0 identifies the 1st device on PCI bus 3. Function 0 identifies the 1st "function" of that device. A full explanation of these terms would fill a book (called the PCI specification).

For your 7260, it is the only device connected to bus 3, so it is device 0. And there is only one function (the network controller), which is function 0.

A single hardware device can have multiple functions. For instance, my nVidia graphics card has two: function 0 is the graphics controller, function 1 is the audio controller. As far as Windows is concerned, these are 2 different "devices" and therefore require 2 different drivers, even though they are on the same physical device.

Originally Posted by ausgumbie

(2) In Driver tab view, I see this (image):

So, do I have the driver that "didn't" update on 17/01/2018, or .......?)

It looks like it did get installed.

Originally Posted by ausgumbie

(3) In Events tab view, ... Read more

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First let me tell you about my system.   This is an Inspiron
E1705/9400 laptop with the T7400 Core 2 Duo processor running at 2.16
GHZ.   It has 2 GB of RAM and a brand new 500GB Hitachi Travelstar hard
drive (7200 RPM).   It also has the GeForce Go 7900 GS video card.   
It previously had Windows XP Professional (32 bit) and worked fine.  
But, I have three computers in my home and home office and would like
them all to work better together on my wired home network, so I am
upgrading all three to Windows 7.   My two desktops (one is Dimension
XPS 420 and the other is Dimension XPS 430) seem like they will be no
problem to upgrade to Windows 7.   But, this laptop was not listed on
Dell's Windows 7 Compatibility List.   However, the Windows 7 Upgrade
Advisor that I downloaded and ran seemed to say that it was OK to do a
clean install of 32 bit Windows 7 and it only had a few minor concerns,
where it said to check for updated drivers from the manufacturer.   The
laptop originally came with a 100GB hard drive.   For my use, that is
getting very small, so I decided to get the same exact 7200 RPM drive
in the 500 GB size.   This will allow me to do a clean install of the
32 bit Windows 7 OS on the new hard drive and not have to wipe the old
drive to do it.   I can just hold onto the old HD and stick it back in
whenever I might ... Read more

Answer:Minor Problem with New Windows 7 Installation on my Inspiron E1705/9400 - two entries for "Base System Device" under "Other Devices" with yellow exclamation point

BTW, I just downloaded and installed the driver pack from that ftp location and it worked, even for Windows 8.1 - 64 bit.
Thanks Steve!


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Hi, I've repeatedly attempted this, but always get

An error occurred during setup. Restart your computer, then run setup again.

This is an all too typical message you can find associated with many Epson products.

I've tried:
Clean boot
Safe mode (install enabled)
Using an Epson removal tool I finally obtained after my 5th chat with Epson.
An Epson fix deleting temp folder and looking for setup.exe that never appeared.
On my 4th chat I was advised to consult Microsoft.
Manually removing all Epson folders and registry entries I can find.
Disabling firewall and AV

The same CD installed ok on my 6 year-old laptop (both run Windows x64).

I've found a couple of other fixes found by someone looking at the log file.
I've run SFC /Scannow - ok

At best, the scanner is recognised as being connected when plugged in, and appears with a yellow trangle under 'Other Devices' in Device Manager

Any ideas welcome - I'd like to use my new scanner

Answer:Epson V550 driver installation "An error occurred during setup"

Hi, I've found a solution, albeit a tad obscure. Short story:
1. Install the driver normally, noting it fails, and the device is recognised when plugged in and appears in Device Manager under 'Other devices' with a yellow triangle.
2. There right click the device, update driver and browse to the CD used to install the driver initially, and to the driver folder.
Let the update run.

The scanner should now be installed.


which offers another approach too.

There are quite a few reports of Epson driver installations (various devices) failing with this message. Epson chat eventually referred me to Microsoft.... saying the original message was a Windows error.

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I have completed my first custom build computer everything so far has worked fine, but on attempting to install Windows 7 I keep running into this problem. I know this is a common error because of the large amount of forums discussing it, but I still see no fixes despite trying many of the suggestions. Please help!

My specs are:
MSI Motherboard 970A-G46
(need to know any other specifics, let me know)


Answer:Windows 7 Installation "required CD/DVD drive deivice driver is missing..."

The CD/DVD device driver is a part of Windows and is installed automatically. What type of CD/DVD drive do you have? Is it an IDE or is it SATA? Boot into Setup (Bios) is the drive listed there? If IDE, set the jumper pin to CS (cable select)
Try the Microsoft FixIt: Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

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I?m downgrading a ASUS N550LF-CN100H from windows 8 to windows 7 Pro x64.

But when I try to install the driver "Intel(R) USB 3.0 eXtensible Host Controller Driver" the system crash.
I have installed the latest version of the BIOS (2.12) and changed some settings (for W7).
- Boot -> Lunch CSM = Enabled
- Security -> Secure Boot Control= Disabled

I have tried with the driver coming from the Intel site and with "Driver Genius" (same driver).
Do you have any advice to solve this issue because Asus doesn?t give any support for downgrade ?


Answer:"Intel USB 3.0 eXtensible Host Cont. Driver" Crash during installation

Did you try the support section of Asus to download drivers. See this link and change to your model
ASUSTeK Computer Inc. -Support- Drivers and Download X550LA

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Hi, I've repeatedly attempted this, but always get

An error occurred during setup. Restart your computer, then run setup again.

This is an all too typical message you can find associated with many Epson products.

I've tried:
Clean boot
Safe mode (install enabled)
Using an Epson removal tool I finally obtained after my 5th chat with Epson.
An Epson fix deleting temp folder and looking for setup.exe that never appeared.
On my 4th chat I was advised to consult Microsoft.
Manually removing all Epson folders and registry entries I can find.
Disabling firewall and AV

The same CD installed ok on my 6 year-old laptop (both run Windows x64).

I've found a couple of other fixes found by someone looking at the log file.
I've run SFC /Scannow - ok

At best, the scanner is recognised as being connected when plugged in, and appears with a yellow trangle under 'Other Devices' in Device Manager

Any ideas welcome - I'd like to use my new scanner

Answer:Epson V550 driver installation "An error occurred during setup"

Hi, I've found a solution, albeit a tad obscure. Short story:
1. Install the driver normally, noting it fails, and the device is recognised when plugged in and appears in Device Manager under 'Other devices' with a yellow triangle.
2. There right click the device, update driver and browse to the CD used to install the driver initially, and to the driver folder.
Let the update run.

The scanner should now be installed.


which offers another approach too.

There are quite a few reports of Epson driver installations (various devices) failing with this message. Epson chat eventually referred me to Microsoft.... saying the original message was a Windows error.

1 more replies
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Hey guys/gals, I've been having a huge problem with a friends Vista machine. I couldn't fin anything about this error online and as a last resort I started posting some questions online as I don't have more than a few days to fix this. I posted this originally on tomshardware:

I was trying to install various "Atheros AR5007EG Wireless Network Adapter" drivers, with versions ranging from 2007 to 2010, both form the manufacturer and specifically for this computer (a Fujitsu Siemens Esprimo Mobile) and others from here:
All of them are for Windows Vista 32bit.

The computer had previous drivers installed and working, but also had a network problem. In the process of figuring out what was causing it, I tried to install newer drivers to see if that was the problem. It turns out the network problem was due to a different thing that is now fixed (some dependencies of the WLAN Configuration service were turned off), but I'm still stuck installing the new drivers.

The problem:

However, every time I install new drivers, after install, Windows says that "The device instance name is invalid", regardless of what drivers I install. I even tried to install drivers for different hardware in that slot just to see what it told me and IT STILL gave me the same error. I also tried to uninstall the current driver, checking the box to delete the driver's software, running CCleaner and then deleting "... Read more

Answer:Atheros AR5007EG WLAN - With any driver: "The device instance name is Invalid"

Did you try a system restore to a point before you uninstalled the driver?

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The bluescreens are really random and like to happen out of no where. I could be playing League or Blade and Soul and it when it happens. I usually always have chrome open in the background watching something. Some days PC would boot up and I would have to restart because it's slow and not opening anything. I would appreciate some help on to solving this problem or finding this defective part.

Answer:Multiple BSOD caused by "Thread Stuck in Device Driver"

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the display drivers using custom/advanced options.
Attachment 61916

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
4: kd> lmvm atikmdag
start end module name
fffff801`64ed0000 fffff801`6662b000 atikmdag T (no symbols)
Loaded symbol image file: atikmdag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
Image name: atikmdag.sys
Timestamp: Wed Dec 23 16:58:26 2015 (567AC4A2)
CheckSum: 016EC495
ImageSize: 0175B000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs:

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Hey dell support staff . After the last Radeon software update for my Amd HD 8850m dGPU . ( 3/28/2016 ).
My laptop started having thread stuck in device driver error . After a few restarts the screen froze and the laptop could not be operated anymore. It had the windows 10 update from dell I was shocked that an amd official driver could wreck my laptop. To my dissapointement after formatting the laptop windows 10 auto updated to "its official version " and any time i tried installing the amd driver the laptop would freeze and stop working.
And to add to this dell has stopped supporting this laptop as the official drivers from dell for AMD is not recognized by my laptop!.

I took the laptop to the authorized service center , locally @ jayanagara bengaluru  and the service technician hardware disabled my dedicated GPU  .  Repairs for the laptop will mean i would have to replace the mother board for  inr 14500 ( approx 215$ ) with 30 days warranty for the replacement !  . All this just to use the Radeon GPUThe GPU is half the reason i got the model and dell has horribly let down by not supporting the laptop past the initial one year warranty . With no updates . All this when a driver updated started the problem and there is no  software update will fix this .Right now i am using a disabled gpu ( on intel hd gpu ) on my laptop . and i am writing to the official dell support forum for any solution to get my gpu working again . If that mean... Read more

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I'm having this problem since few months ago. before I had installed a software named VMWare for my college's assignment in order for me to use Linux Ubuntu. but apparently it gave me a lot of problems until I decided to uninstall the software. after I uninstalled, all NEW USB devices such as external HD, flash drives and etc cannot be detected and windows always prompt "Found New Hardware" pop up message and require my windows to install driver software for my USB devices. I tried clicked the "Locate and install driver software (recommended)" but it still prompt out again the message. it happened for all new USB devices. I don't know why. maybe it happened after I installed the VMWare, I guess?

can someone help me with this? I cannot use my new flash drives and external HD for me to transfer my works. it's so tiring

Answer:Always prompted with "found new hardware" to install driver software for any USB device

Have you tried reinstalling the chipset drivers, which would generally be responsible for USB support?

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anyone please help me before this i'm able to format my laptop into windows 7 ultimate x64 bit but now when i'm trying to format using the same dvd windows installer a message prevent me from format "required cd/dvd drive device driver is missing". i also downloaded a new iso and burn it into a new dvd and also usb but both with the same results. then i borrowed my friend dvd installer and it works i can install windows. now i want to format it again download a new iso but that error still prevents me from installing new windows help please

Answer:"A required CD/DVD drive device driver is missing" error install win

What operation system did your Laptop come with?

Where are you downloading the ISO for Windows 7 from?

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Hello. I just recently updated my Lenovo Y530 Ideapad to Windows 7 Ultimate x64 from Windows Vista Home Premium x64. After I updated my laptop, I went to adjust the sound and I noticed that I had 3 sound devices that all said Speakers. I then went to the Device Manager and saw that under the Sound,video, and game controllers tab that one of the sound drivers said "High Definition Audio Device". Before upgrading to Windows 7, the driver said it was a Realtek driver. I have tried to get back the Realtek driver, however, when it finishes installing I end up with no sound. Is there anyway I can get back my Realtek drivers?

Answer:Realtek Driver replaced with "High Definition Audio Device"

Download the latest Realtek driver.

Or, you can get the Lenovo older driver, which may be more compatible with your hardware.

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I am attempting to re-install Windows 7 Home Premium, but I get this:

A required CD/DVD device driver is missing. I f you have a driver floppy disk, CD/DVD or USN Drive, please insert it now.

From searching online, people said to download the last ITE IT8211 ATA ATAPI Controller, putting that on a flash drive, and directing the installer to that. I am having a difficult time finding it and making sure its the right version.

Assuming that it is the correct version, the Windows 7 installer isn't recognizing it. I'm not sure what else to do. The only thing else I read was that having RAID 1 could cause problems.

Here is basic information about the computer:
Windows 7 Home Premium 64 bit
ASUS M4A89 Series
AMD Athlon II X40 640 Processor
ATI Radeon HP 4290

If someone could give me a link to the most current 64 bit ITE IT8211 ATA ATAPI Controller so I can make sure that isn't the problem, that would be fantastic. Thanks in advance!

Answer:Re-installling Windows 7 "A required CD/DVD device driver is missing..." error

Can't help with the controller but are you installing via USB?

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hi guys,i have problem with my my device manager has one driver show the yellow exclamation,its a "WPD filesystem volume driver" in the portable devices,if i see in the windows explorer,it's still showing though the drive is empty
I have try change the drive letter and path,but it's still not solved.....can somebody help me'please????tq

Answer:WPD filesystem volume driver(error code 10)"device can't start"

hi ditz17, have you tried right clicking on the driver in device manager and selecting "update driver"? if you tell us the make and model of your lappy it will help us , the device is most likely the ricoh card driver

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Bsod after installing paragon hfs4win driver. Wont boot into any mode, including safe mode. Only have the troubleshoot menu and the command prompt. Unfortunately i cant restore my system either. i get an error about 15 minutes after i start that process saying the reset/restore cannot complete.

I have tried restoring using an old reset point, resetting with keeping files, and doing a complete reset, all With same error.

I located the hfs4win.exe file in the command prompt at c:windows/prefetch, but cant figure out how to uninstall it from there. Any ideas on what i can try next?

Apologies for not having system specs available, cant produce a zip file at the moment.

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Hey all!

I have a wweeeiiird problem. It started with that my screen looked all messed up after booting up (once past the win xp logo, when the video card driver kicks in i suppose). It looked like horisontal lines all over the screen (not moving, frozen...) and i had to restart. Once restarted everything worked fine. This happened a few times (two or three i think). But finally it didnt help to restart, so i started up in safe mode and uninstalled my video card. I actually removed the card (ati radeon 9800 pro) and put in my old one (3d prophet 4500) just to be sure nothing happened to my expencive radon card. Then it worked booting up normally. XP found the card and tried to install it. It didnt work properly, it said. So I had a look in the device manager. There I found that the AGP bridge to pci or something had one of those yellow bad-signs on it. Two other devices (also under "system devices") named "PCI Standard PCI-to-PCI bridge" had the same yellow sign. Looking under properties it says this:

"This device cannot find enough free resources that it can use. (Code 12)

If you want to use this device, you will need to disable one of the other devices on this system."

I uninstalled the AGP bridge (whatever that one was called) so that one isnt in the list of system devices any more. Now its just two of the other type I mentioned above.

I've tried to find info about this problem by surfing around, but I haven't found a... Read more

Answer:Can't install ANY video card driver, it says "not enough resources" in device manager

Hey man


Lol, this comes from runnig a Ati card on a Nvidia nForce chipset! no just kidding ...
Anyway seems like you screwed windows up beyond recognition :blackeye: ....]
There is an easy solution and a difficult one..
The easiest way to fix your problem and establish if you don't have any other combinations of problems is:
1) Find a loan hard drive to reinstall a fresh copy of windows with your new display card inside, or plunge right into it and reinstall windows on your current HD... remember to install the nForce drivers before anything else. While you at it remove any other pci cards that might be the cause of your problems.
2) If your PC crashes during the reinstallation you definately have a hardware problem, try your original display card again.
3) If you have two ram modules, remove one, test, swop them, test.
4) If your problem persists after this I recommend testing the card on another pc... if available. It could be a faulty display card...
5) I presume your pc worked fine before the new display cards installation.
6) If the display card works on another pc you have a compatibility issue (very nasty) on your hands, take it to a pc vendor near you to sort it out.

Good luck!....

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The bluescreens are really random and like to happen out of no where. I could be playing League or Blade and Soul and it when it happens. I usually always have chrome open in the background watching something. Some days PC would boot up and I would have to restart because it's slow and not opening anything. I would appreciate some help on to solving this problem or finding this defective part.

Answer:Multiple BSOD caused by "Thread Stuck in Device Driver"

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the display drivers using custom/advanced options.

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
4: kd> lmvm atikmdag
start end module name
fffff801`64ed0000 fffff801`6662b000 atikmdag T (no symbols)
Loaded symbol image file: atikmdag.sys
Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
Image name: atikmdag.sys
Timestamp: Wed Dec 23 16:58:26 2015 (567AC4A2)
CheckSum: 016EC495
ImageSize: 0175B000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.How to fill in your system specs:

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I have an HP dv2915nr with Windows Vista Home Premium 32bit. Recently when I was trying to upload some pictures from my camera to my laptop via my SD card, it came up with the error "Driver Installation Module Stopped working and was closed".

I tried reinstalling drivers and such and have had no luck at all. Can anyone help me?

Answer:"Driver Installation Module Stopped working and was closed"

Hello and welcome to the forum.

Click Start...
Click control panel...
Click system & Maintenance...
Scroll down to Device Manager and click update Device drivers...
Click View...
Click show hidden devices...

Make sure there are no yellow warning flag next to any drives

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When I try to reinstall my network card drivers, I get the error message "\SystemRoot\System32\DRIVERS\DLKRTS.SYS device driver could not locate the entry point InterLockedPopEntrySList in driver ntoskernel.exe", and the driver install aborts. I am using Win 2000 sp4, a D-Link 530 something network card (yeah, that's not very helpful, but that's all I can remember), a 1 Ghz P3, 320 megs ram. A tech at my cable internet provider suggested reinstalling the drivers when my connection stopped working. The card is only a few months old, so I doubt it's a hardware problem (but you never know....) Thanks for any help you can offer.


Answer:"DLKRTS.SYS device driver could not locate entry point..."

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Tried everything and by everything, i do mean everything. spent close to a week frying my brains on this problem. after getting to the select language and input screen, it loads and then goes to a screen saying that the required CD/DVD driver is missing. tried different OS, windows 7 home, home premium, ultimate and proffesional. it all ends up with missing drivers. i mount/burn them onto a 4gb scandisk cruzer blade. i actually managed to install it the same exact way, via that thumb drive. and by some freak problem, had to format everything. even the os. so all i hav now is an empty hard drive, bios setting and my bootable usb drive.i set the bios to AHCI and vice versa to IDE. i dont have RAID though. i tried installing a AHCI controller from the driver disk that came with my notebook but to no succes. tried searching for my hard drive driver even though my bios recognizes it. im really at my wits end here. my notebook is an Asus Pro36sd or U36sd.. hard disk is a fujitsu mhz2250bj g2.. please help guys..

Answer:"A required CD/DVD drive device driver is missing" during install

That message is usually an indication of a corrupt installer.

Try downloading a clean, official ISO:

Clean Reinstall - Factory OEM Windows 7

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Hey everyone,

Today I got myself a new webcam for my PC. Unfortunately, I am unable to get it to work. It is a TeckNet HD720p Webcam, and is supposed to be simple to set up -- you're supposed to plug it in and it's ready to go, but instead I see the above error message.

The lights on the webcam instantly light up, so I do know that there is power being supplied to the webcam. It also came with a disc, which contains an .exe file. When I follow the steps and hit Install, however, it comes up with the following message:

"Please plug-in UVC VIDEO CAMERA device".

I should point out that, as far as I can tell, this software isn't necessary for the webcam to function; I believe it's simply a means of recording. There is nothing else on the disc; no drivers, or any such important files.There is also nothing on the manufacturer's website.

In Control Panel's Devices and Printers, "TeckNet" appears under the Unspecified category (with a yellow warning symbol). When I attempt to "Update Driver" through Properties, I get this:

"Windows found driver software for your device but encountered an error while attempting to install it.

USB Composite Device

Access is denied."

I don't think the problem is specific to this device, either. The exact same problem actually applies to a memory stick owned by one of my relatives, at least when I put it in my machine. I p... Read more

Answer:Windows 7: "Device driver software was not successfully installed"

Hello Wonder Reece. Welcome to the forum.

In your google search did you find and try this solution:
Windows 7 will not install new USB Drives - Microsoft Community

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What I'm trying to do:
Ultimately, I want to have a clean install (wipe everything) of Windows 10 on my computer.

What my computer state was before the trouble:
Windows 7 Home Premium and Linux dual boot. Everything worked great and dandy (except intermittent issues with DVD drive not reading disks). All my files were saved to external hard drive. Ready to be wiped and have just one instance of Windows 10 installed (No dual boot)

What I did to break it:
I deleted my Linux partition using the instructions found here.
I also had 3 other partitions, my primary one which has Windows 7 on it, and two others that care pre-installed on the machine when I purchased it brand new. I can't recall their labels but I think one had "data" in the name with some numbers, and the other was "restore". I might be totally wrong about that though.

I decided, "What the heck, I've never needed these before" and so I deleted both of those as well. I'm guessing this was a poor decision but what do I know. The computer ran fine while it was still on but when I rebooted (to see if my linux partition was gone) that's where it all went wrong.

What's wrong and how I've tried to fix it:
When I start it up, I get a black screen with the grub rescue terminal and this text: "error: no such partition grub rescue>". Don't know much about grub (anything at all actually) but after some googling I tried to create a Windows Repair Disk and run it. Burned the disk follo... Read more

Answer:"A required CD/DVD drive device driver is missing" and other errors

Solved it! And then went and cried in a corner because it was so simple.

Something I had failed to realize in the past was that of the 4 USB ports on my laptop, two of them are USB 3.0 ports. During my efforts, I had tried the thumb drives on (by sheer chance) both of the 3.0 ports rather than the 2.0 ones. My laptop (and most other modern computers I believe) require extra drivers to be downloaded before being able to use the 3.0 ports that aren't on the computer's firmware. That was the drivers it was complaining about not having.

So, for other troubled souls having the same issue in the future; verify that the port you are trying to load the USB on is a 2.0 port rather than a 3.0 port. The difference is pretty easy to spot when you're looking for it. USB 3.0 ports have an "SS" (for Super Speed) next to the US symbol, whereas USB 2.0 ports do not. See below image for a visual.

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Hello everyone, first post and thread!

After many hours today looking for answers to this problem in many threads (and websites), I've finally decided to post to get some help from you guys! Any help would be greatly appreciated.

I have just finished building a new desktop, here is the config:

Intel Core i5-2500K
ASUS P8P67 Pro, Intel P67
CORSAIR Dominator CMP8GX3M2A1600C9 2x 4GB
OCZ Vertex II Series SATA II 2.5" SSD, 60GB
SAMSUNG Spinpoint F3 1.0TB
Fractal Design Define R3

Using access to MSDN-AA, I got an ISO and key for Windows 7 Pro x64 (DVD - English). I then burnt the ISO to a DVD using my current computer, a WinXP 6 year old ACER laptop. When trying to do the clean install of Win 7 Pro on the new desktop, the installer starts up fine, but after choosing my language and regional settings, I get the famous "A required CD/DVD device driver is missing" error.

Here are the things I have tried, in vain:

1) Installing the various available SATA drivers from the ASUS motherboard DVD. This doesn't help and gives a "No new devices could be found" error.
2) Reburning the ISO with ImgBurn at 2.4x speed with verify on.
3) Redownloading the ISO from MSDN-AA and reburning the new ISO at 2.4x speed.

Note that I would have tried to make a bootable flashdrive of the ISO (using this guide: Install Windows 7 From USB Drive/Pen Drive ) but since I'm on Win XP o... Read more

Answer:"A required CD/DVD device driver is missing" during Win7 Install

Use the MS Download tool to write ISO to flash stick: Windows 7 USB/DVD Download Tool

If this fails, check the HASH against official:

Make sure you have the latest BIOS update, or reset the CMOS. Set SATA controller to AHCI first, then IDE if that fails.

Remove all but 2gb of RAM to try install, swap RAM, test RAM if necessary.

If HD is used, wipe it with zeroes before install: SSD / HDD : Optimize for Windows Reinstallation

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I recently bought a new Sata 3 Hard Drive (500gb Sata 3 Barccuda) for my PC.
I've downloaded countless Windows 7 ISO's. I have a LEGIT key. After burning it on ImgBurn, Nero and Poweriso at 4x and 3.5 (Can't go lower than 3.5) It gets to the Language setup after 30minutes or so, Than a futher hour to get to driver selectio, but once on driver selection it tells me "No device driver found", I've tried lots of seperate ISO's and even Vista!

I've been trying to fix this since Friday and everything I've tried doesn't work. I've even tried using a USB. Please, Help is extremely appreciated!


Mobo: Ga-Ma770-Ds3
CPU: AMD 6000+ 3.01ghz X2 Dual core
RAM: 1gb x 4 (4gb)
GPU: Nvidia Geforce 550TI 1gb

I don't know if it helps but I use TDK 4.7gb CDS.

Answer:Windows 7/Vista Install "No Device Driver found"

please help

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I'm having a problem installing a plug-and-play device "Akai APC40". The product comes with no drivers and windows is supposed to recognize it right away. I should have used the USB ports on the back of my computer when connecting the device for the first time but I connected it to the ones on the front instead. When "Found New Hardware" came up it concluded with "No driver found". I went into device manager and the device was there with a yellow exclamation marker. I ran the uninstall and tried installing again using the ports on the back of my computer to no avail. I even tried a different USB cable. I had the same problem a while back when I was trying to install an HP printer. It seems that when the first driver installation fails windows remembers it. Can anyone help me troubleshoot this problem?

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Hi there,

I was wondering if any of you could help me out. I have a Dell XPS 15z L511Z laptop (64 bit, Windows 7, 500GB hard drive, 6GB RAM). Two nights ago, I was factory restoring the laptop to its default settings, when partway through, the screen flickered a couple times, and then restarted with a message saying
PRESS CTRL+ALT+DEL TO RESTART?Weird? It?s not doing anything. I unfortunately don?t have the DVD?s for the laptop, except for one driver disc. I popped it into the laptop, and it didn?t even read the disc ? it just spit it back out. Tried it a few more times, and nothing doing. I didn?t want to force it in, so I figure that wasn?t working.

I downloaded an ISO copy of Windows 7, and put it onto a bootable USB key, and changed the boot sequence in the BIOS so the USB key loaded first. Thankfully it did? however, when I click on ?Install Now?, a window pops up saying
?A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.
Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step?Since my CD/DVD drive doesn?t seem to be working, I?m not really sure what I should do here.
I?ve read up on this topic today, and a lot of people have been suggesting to switch the USB key into a different port, but that hasn?t done the trick for me.

Really looking forward to somebody helping me out with this. It?s been a frustrating... Read more

Answer:"A required CD/DVD device driver is missing" msg when installing Win7

Not sure what you used to put the iso file on the flash drive with, but.......

Try Rufus or Wintobootic, they both work perfectly

Rufus - Create bootable USB drives the easy way

WiNToBootic bootable usb drive windows vista/7/8 - Bootable USB | Bootable USB

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I thought I had a virus; on my desktop I had a window stuck to my background which I could not change that said "Warning adware/win32 virtimune" and "warning! adware/win32 malicious virus blah blah" or something like that. I used spy bot, spy sweet, ad-ware se, and highjackthis, and the latest mcaffee. It got rid of it. but, my problem that still remains is that my computer doesn't play any sounds, i've checked all settings, its good. I went to device manager, and when i click on my audio device, properties, under troubleshoot should be device usage options, however it is not working. the tab to choose to enable or disable is shaded, and you pass the mouse over it and you can't click anything. Its also like this for almost everything under "sound, video and game controllers" - audio codec, legacy audio drivers, legacy video capture drivers, and media control devices, and video codecs. Also, my computer likes to restart itself after 2 minutes of inactivity even though I have all my power settings on 'never'. Please help me. Thank you.

Answer:"device usage" not working for legacy audio driver

It was probably Virtumonde. You probably still have some nasty things on your computer.
Go here
and go through everything in the Read and Run guide. You post your logs, after reading how they should be done in the Malware section.

After the malware fighters have declared your computer clean, if you still have problems, continue in this thread with a link to the malware thread so we can see that the computer is clean and someone will help you to get everything working properly.

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I have what appears to be a common problem with Win 7, as I've seen numerous users ask this question here & on other forums, but so far, none of the suggested fixes that I've found have worked for me.

I'm trying to install the full retail version of Win 7 Home Premium on a new SATA hard drive in a new 64-bit PC. I'm doing this because the drive that came with the PC had Win 7 Pro on it, but it was a trial version and I don't have a key or disc for it. However, I have a new copy of Win 7 Home Premium, and since I can't downgrade without hacking the registry (which didn't work either, btw), I decided to get a new HD & start over with Win 7 HP.

However, when I try to start the installation from the disc, after I click "Install Now", I get the error message "A required CD/DVD drive device driver is missing". I'm stuck there.

The Win 7 disc allows you to remove the installation disc at that point & put whatever CD/DVD you want in the drive to try and find the drivers you need, so I tried the disc that came with the motherboard, which is a FoxComm. I'm able to get into the motherboard's installation disc & select "x64" under "driver" & also under "floppy". When I select those files, I get a quick green moving horizontal band, like it's downloaded the driver. If I select any other folder or drive, I get the error message "No device drivers were found" otherwise, so I believe I'm on the right track.

B... Read more

Answer:ERROR: "A required CD/DVD drive device driver is missing"

Try Cleaning the HD Drive, using Step one in this tutorial:
SSD / HDD : Optimize for Windows Reinstallation
& than Reboot PC to install.

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"A Require CD/DVD Device Driver is missing . If you have a driver floppy disc, CD, DVD, or USB please insert it now. Note: If the Windows installation media is in the CD/DVD drive, you may safely remove it now."

I trying to install a fresh copy of Windows 7 x64 SP1 onto a Dell Inspiron 15 7000 7559 laptop with an SSD drive, and after I insert my CD media into my External CD drive connected via USB (since the system has no internal CD Drive), I get this after clicking the "Install Windows" button. I have researched the topic fairly and I have found no working solutions to this issue. Here are the methods I have tried already:

1. After researching the error, multiple sites recommended i download the Serial ATA drivers from Dell and browse towards it using the driver finder when the error pops up. No Success.
2. Switching BIOS settings to support CSM, disabling secure boot, boot priority, etc where applicable. No Success.
3. I attempted installing from a different source of media aside from a CD and a different External CD drive. I also tried install from a USB stick. No Success. I believe all the USB ports are USB3 so I can't try from a USB2 port.
4. I've tried adding Intel USB3 and USB3.1 drivers to my Win7 USB setup, using dism, but it still doesn't work.

Is this something that can be fixed or worked around?

I think it the same issue as this thread as well: Error while installing windows 7 and this thread A Required CD/DVD Device Drive... Read more

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I own a Lenovo Erazer X315 Gaming Desktop. For a few months now, it has been giving me the BSOD with the "Thread Stuck in Device Driver" error. I've tried updating my BIOS, as well as my graphics card drivers to no avail. Please help.

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I am told that

' "HWiNFO32 Kernel Driver" device is not working properly '

what can I do about this?

Answer:"HWiNFO32 Kernel Driver" device is not working properly

I would go in to control panel, choose uninstall programs and uninstall HWInfo. Then restart and reinstall a fresh copy of HWInfo32.

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Hello all,

I created a Windows 7 ultimate bootable USB using Rufus and no matter what I try, I keep getting the "CD/DVD device driver missing" error. The bootable USB is fine, a friend tried it on his PC and got to the license agreement (which is the step I can't reach). I even tried using his external cd drive to install vista, just to see what would happen, and received the same error.

The BIOS on my motherboard is missing a bunch of options that people have suggested, like turning off USB 3.0 ports and switching from Legacy AHCI to Native AHCI. This is what it looks like: Gigabyte X99-UD3P Motherboard Review, Your Budget Intel X99 Build Starts Here – Page 3 – ThePCEnthusiast

Install also failed after creating a partition formatted to NTFS per these instructions: How to Do a Clean Install of Windows 7 ? How-To Geek Forums

Onto a second USB, I downloaded a USB Windows Install Utility from here: GIGABYTE - Motherboard - Socket 1151 - GA-H110M-A (rev. 1.0)
But after receiving the error and selecting Browse, I was unable to see the second USB. I even tried to put this onto the Win7 bootable USB, but still couldn't navigate to it. I know that this didn't corrupt the installer, however, because my buddy tried installing on his machine after I had done this and this is when he was able to reach the license agreement.

Please help!

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The problem started when I downloaded and started to use bluestacks. This happens roughly odd number of times I run Bluestacks. Prior to that, I never received any such problems. Requesting to please analyze the minidump files and inform me about the problem causing driver and ways to solve it. Attaching the link for dump file for analysis.


Answer:"Device Driver Detected Violation" BSOD with Bluestacks

Still waiting for a reply...

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I am using Windows XP SP 2 in a desktop PC. But I wanted to install Windows 7 to my computer. So I got a dvd and during installing it from boot from dvd mode, first I get the "select language and time" dialog box, I click next and then this message appears -
"A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD or USB flash drive, please insert it now."
I read many threads on the internet regarding this problem, but I didn't try any of those in fear that I might misunderstand something and worsen the condition.
Can anyone give me a step by step info on what to do?
If you need any extra information please ask.

Answer:"A required CD/DVD drive device driver is missing" during install

Take a look at these posts:
Windows 7 Installation Errors : Troubleshoot Step by Step
Common Installation Problems and Their Solutions
Questions to use for help with Installation Issues
Tutorial quick reference list for Installing Windows 7

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I got win7 rtm from MSDNAA and I'm having a very bizarre issue trying to install it. When it gets to the part when it shows the hard disks it says "a required cd/dvd drive device driver is missing" and prompts me to insert a disk or usb drive. I understand that this means it needs sata/raid drivers. But here's the weird part: I definitely shouldn't need to load drivers. Win 7 RC sees the disks just fine. Win XP and 2000 see them fine. It's just win7 rtm that doesn't.

I've tried on two different systems: one is an Geforce 6150se/Nforce 430 and one is an old i830/ich2 pentium 3 system. They have both run the win7 rc just fine. Why is this happening? Could my .iso be incomplete or corrupted? I would assume that the MSDN downloader does a checksum, but maybe not? My md5sum for the 32-bit rtm iso is 2316da980f95120702a7c3568a4bf9d9. Does anyone have one to compare? Or does anyone have any ideas why my rtm disc can't see any hard disks, even plain old IDE disks on old machines?

EDIT: ok, it only affects my 32-bit image. My 64-bit image works fine. Normally I wouldn't care since 64-bit is generally the way go to, but I was hoping to install this on an old XP rig which is 32-bit only. I guess I'll re-download the image and see what happens.

Answer:win7 rtm: "a required cd/dvd drive device driver is missing"

I had this problem once before, and replacing my ancient IDE burner with a $25 SATA model did the trick. Oddly enough, booting the CD from an external USB burner worked, too.

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I installed my HyperTx3 evo today after upgrading from FX4100 to FX6300. Double-checked every other cable to be sure. Nice day, going fine so far...

Then, I just now see that none of my USB3 drives are being recognized. USB 2 ports working just fine. I check and sure enough in device manager, USB3 root hub shows yellow exclamation, "Device cannot start"! I just restart my pc and then it shows this dialogue itself-I touched nothing to do that... (uploaded screen of that scenario). But same problem stays anyways.

I uninstall both driver from device manager, tick the delete drivers option - reinstall from Disc, then from downloaded file; still no use. Same thing persists. I can't use any of my USB 3.0 USB sockets. What can I do?

Answer:VIA USB3 roothub driver problem "device cannot start"

Please post a screenshot from Device Manager output, expanded in the USB item at the bottom to show all of your USB items.

Also, is there a Device Manager item for "other devices"? Are there any items anywhere that show a yellow exclamation mark next to them? If so, please post a screenshot of that area of Device Manager as well.

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I've been trying to install Windows 7 on my Asus Q501L (which came with W8 already installed) via USB. I faced a problem - while the laptop was able to start the initials steps (the black screen where it shows the copying process of the Windows 7 files), i couldn't go any further than the step at which i need to choose a partition to install the OS on.

It simply says " A required CD/DVD device driver is missing" - when you start Windows 7 or Windows Vista from the setup disk". I tried Shift-F10 to start the CMD and format the HDD (NTFS format) on the spot, restarted, same error message. I disabled Fast Boot in the BIOS, the SATA controller is set to AHCI. I tried several topics @ Tom's Hardware forum, and elsewhere but i still cant find a definitive answer.

I read that maybe i should change the AHCI controller to IDE, only issue i face is that in BIOS i get no options - there's only AHCI as a choice, no IDE, no RAID.
Any Ideas? How do i get IDE controller option to appear in the BIOS settings (via the registry keys, or maybe i need to download that IDE controller (not sure if thats possible)) from the Intel's website (intel core i5 is the CPU of my laptop if that's of any help)?

Thank you

Answer:"A required CD/DVD device driver is missing" upon windows 7 install

Check out this tutorial Windows 7 Installation Failure - Overcome
May give you some ideas regards uefi bios

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Hi Guys

Just bought Win8 from their web page and upgraded my win7.

My problem is that I'm stuck with a hopeless resolution because I can't install any display drivers.

As the headline says : Windows can only find "Microsoft basic display driver". When I try to install Nvidia drivers I get the "installation cannot continue" message.

I seriously doubt that it's hardware fault - it worked perfectly before the update to win?8.

Sometimes in the properties for the screen driver, the chiptype is listed as Nvidia, and sometimes it just says N/A...


Intel core i3Mobile Intel? HM55 Express chipsetNVIDIA? GeForce GT425M Graphics

Here's what I've done - besides googleing for the past 5 hours...:
Updated intel chipset
Tried the guide here: How to Fix NVIDIA Driver Update Installer Error - YouTube ---- this got me a little further but as soon as it tries to access my tv the installation dies (the time of a gfx installation where the screen flickers)
Removed the windows driver.
Uninstalled old nvidia drivers.
Hopefully someone has an idea or solution to this, because frankly, this sucks!


Answer:Windows can only find "Microsoft basic display driver"

Hi Wizz

I had this exact issue with my asus laptop, would use the intel hd3000, but my nvidia card showed as MBDD. It took me about 2 weeks of digging thru Nvidia's website, and other sources, but eventually got it to work.

In the end i had to uninstall the device, restart, and then install the nvida driver.

You dont state if its a Laptop or Desktop, however this is the driver i used, and got it working.


Here is the desktop version


hopefully that helps


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My computer was running the other day when the surge protector it is connected to tripped. When I reset the surge protector and turned the computer on, it hung for about 15 minutes on the Vista loading screen before restarting.
First I checked to make sure that all of my hardware was still working. I opened the case and there were no bulging or leaky capacitors, so I thought that was a good sign. I then checked BIOS and all of my hardware was still recognized and functional (hard drives whir when accessed, DVD drive opens/closes and tries to read discs).
Next I tried booting into safe mode. The booting process always gets hung up on "crcdisk.sys" and I have to turn the computer off. I tried Googling for various fixes but most of them involved turning off SATA support, which is no good since my DVD drive and hard drives are all use the SATA interface.
After that I got out my Windows Vista Ultimate 64-bit installation disc to try to create a partition on another HDD so I could at least recover my data before reformatting. None of my HDDs are recognized when I try to perform a repair operation (I've tried supplying it with about ten different HDD and chipset drivers via USB drive to no avail), and when I try to do a clean install I get the message "Required cd/dvd drive device driver is missing".
I am past the point of frustration , but I don't have the money to shell out to have a professional fix the problem or recover my data. Any help would be greatly... Read more

Answer:V64 NIGHTMARE:"Required cd/dvd drive device driver is missing", crcdisk.sys hangup...

Hi, do not do anything else to your system. It may already be too late (reinstall time). It appears the power outage impacted on one of your devices and now you have a corrupt crcdisk.sys file (actually it's a driver) now it controls filters and since your CD drive is effected most likely upper and lower filters.. problem is you introduced no third party programs to cause this (usual cause) so my first advice is to save your data slave your HDD to another computer and back up the data unless you already have a backup regime?

Ok this is new territory however I am confident. Boot with the Vista DVD go past the language setup and startup repair (I would try this just in case) now if it fails (i suspect it will) go on to "Repair your computer" select "command prompt" at the prompt type :-

devmgmt.msc press enter
Now in device manager go to the main menu and select "view" then "show hidden devices" scroll down to "Non plug and Play Drivers" expand and go to "crcdisk filter driver" right click and select "uninstall" Restart the computer windows will recreate a fresh copy and hopefully all will be well.. Remember this is an original fix (I just came up with it tested and it works)) so do BACK up first even a system restore from the advanced "repair your computer" option is worth a try.

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Hello, I've been having an issue with BSODs. Usually it happens while playing a game, such as ESO or Morrowind, but sometimes it happens in other cases. The error code is "Thread Stuck in Device Driver." Since it usually happens while playing graphics-intensive games, I have tried uninstalling and reinstalling my graphics driver with Display Driver Uninstaller, but the problem persists. Below are system specs and system minidumps from over the past month.

Answer:BSOD playing Elder Scrolls Online; "Thread Stuck in Device Driver"

Hello Flambda and welcome to TenForums

I notice that you have not updated the BIOS on your Inspiron 5545 and it is quite old. There is a newer version available and it could make a difference.

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Windows 7 Ultimate/32bit. iTunes 9.0
Each time I dock my iPhone, I get a pop-up message "device driver software was not installed successfully". I want to stop this message appearing.
In fact, Windows 7 *is* locating the correct USBAAPL driver (which is seen to load in Device Manager) and iTunes works fine.
However, since the detail on the error message relates to "MTP USB device" it seems that Windows is triggering the error too soon.
I recently reinstalled Windows 7 from scratch and latest iTunes etc (for other reasons) but this problem remains.
If I delete the driver then the default that Windows looks for is the MTP driver (which fails) and then I manually point it to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and it reinstalls the USBAAPL driver it had before.

Answer:Plugging in iPhone generates "device driver software was not installed successfully" message

Try go to Device Manager, if there is any “Unknown MTP device”, uninstall it,  then plug in your iPhone and scan for hardware changes to let Windows Update automatically find and install the correct driver.  
BTW, I found the following similar issue for your reference:
iPhone and Windows 7 RC don't work - DELL USB Chipset Issue
Topic : iTunes 9 on Windows 7 x64 Has Problems with iPhone
Please note: we provide the third party link for technical use only. There may be some changes without notice, Microsoft doesn’t guarantee any accuracy on contacting information.
Best Regards

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I am getting the "A required CD/DVD drive device driver is missing" messageafter setup has started and run for about 5 minutes. I've noticed that my installer is also running very slowly and hangs for nearly 10 minutes at the blue background before launching the 'Language' screen. Every step is similarly slow, until I reach the brick wall that is the above error message. Thank you in advance for any help tossed my way...

After working on this for two days, I'm desparate for a fix. All I want to do is a clean install of 7. I don't care about saving any data, and I planned on reformatting anyway. However, I can't reformat until the Windows 7 installer decides to cooperate. Thus far, I've seen a lot of people with the same problem I have and no solid way to get around it. I'm not even sure if anyone knows the exact problem. Some believe it's got something to do with SATA compatibility, and others are saying that the ISO may be corrupt, and yet more people are trying to find exactly which driver the installer wants. I'm at wits end, please help me.

Specs are as follows:Media Type: ISO downloaded from Digital River (~3GB)
Upgrade or Custom Install: Upgrading from Windows XP 32x to Windows 7 Home 64x via Boot DVD
Chipset and make and model of machine:
Model N68PV-GS

North Bridge NVIDIA GeForce 7050 PV Revision A2
South Bridge NVIDIA nForce 630a Revision A2

CPU AMD Athlon(tm) 64 X2 Dual Core Processor 6000+
Cpu Socket Socket AM2 (940)

LG DVD Model HL-DT-ST DVD-RAM ... Read more

Answer:"A required CD/DVD drive device driver is missing"

Could be a setting in your BIOS which is preventing the CD/DVD drive being detected properly. I'm not 100% sure the option might be, but it's to do with the hard-disk detection settings. Set it as legacy, or compatibility mode instead of enhanced. Not sure if it will work but its worth a shot. You could also try defaulting your BIOS settings but make a note of the configuration before you change any settings.

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I'm trying to install Windows 7 on a clean hard drive I just bought, and right at the beginning of the installation I get the error message "a CD/DVD drive device driver is missing." I googled around a bit and found some people with the same issue, and their solution was to download the firmware drivers for their computer and install them off a flash drive. I tried that, but even after installing all the drivers I can, I get the same error. I'm really not sure what to do now at this point, so any help would be much appreciated.

I'm doing this on a Dell XPS 410 with a new Western Digital 1TB hard drive I bought seperately.


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I accidentally ran a device driver install for Windows Mobile device.

Now, it runs on every start up, and of course fails, because I do not have the device.

How do I get this to stop running every time I start up?

Dumb mistake on my part.

Anyway, any advice would be appreciated.

Answer:"Installing Device Driver" error message

hi rdvista.
try this tutorial Startup programs enable and disable of our Adminstrator Brink.
Startup Programs - Enable or Disable

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I'm trying to install Windows 7 on this device which says it supports Windows 7: Gizmo 2 | GizmoSphere

Apparently their support is nonexistent so I'm forced to ask this here instead.

This is the error I'm getting which prevents me from continuing with the installation:
What does it mean exactly and what can be done?

As you can see from the link this is a single board PC like the Intel NUC and does not have any CD/DVD drive device.

The ISO was ''burned'' to a micro SD card with the official Windows 7 USB/DVD Download tool and inserted to the device's micro SD card slot. And then again to a USB stick. Both give this error. Trying on my notebook and desktop I don't get that error.

Answer:"A required CD/DVD drive device driver is missing..."

Hi and welcome to SevenForums,
You don't really say what type of hard drive you have connected to this board to install windows on

I would imagine the installer is not seeing the hdd to install on thus the driver message.

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Been trying to fix this problem for 2 days now. First tried to boot with disc and got the driver error, I formatted a usb and got the same error. Tried changing sata from ahci to Ide, or raid did not work. updated my bios, tried installing the new drivers for my sata ports on my mobo, didnt work. I really dont know what to do now

Answer:Need help with installing Windows 7 "CD/DVD device driver is missing"

If you're using the USB Flash drive to install Windows . On the error window click on Ok twice . Then move the USB Flash Drive to another USB port on the PC and get back to the screen where it says Install Now and click on the Install Now button .

If that doesn't work try returning the DVD on a lower burning speed .

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OS: Windows 7 Ultimate
CPU: Intel Core i7 2600K
Motherboard: Asus Sabertooth Z77
Memory: 8GB
Graphics Card: Asus Geforce GTX 660-TI
Hard Drives:
Kingston HyperX 3K 120GB
I installed a SSD on my about 1 year old system. I had a couple of problems while I wanted to install the OS on the SSD but I managed to create a new Hard Drive Partition and install the OS. At this point this was the "F:/" drive, and I had a dual boot with the "C:/" drive. Everything worked fine. Later I tried to format the C in my computer and change the "C:/" drive to "G:/" so I could have the SSD as the C:/ drive. Neither of these worked and I just recieved an error. When I rebooted the machine the message "BOOTMGR IS MISSING". I asked my friend for help, and he told me to do a clean windows install. So I burned an ISO image to a DVD-R disc at the lowest speed and booted up the disc. I clicked "Innstall Now" and after "setup is starting" I get the error message "A required drive device driver is missing. If you have a driver floppy disk; CD, DVD, or USB Flash Drive, please insert it now. Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step." I read on some forums that this is most likely the ISO image. So I downloaded a new one, and burnt it again. Still the same problem. I also tried to install Linux Ubuntu just to have an Operating System, but there al... Read more

Answer:"A required drive device driver is missing."

Where did you get Win7? How is it being activated?

The error is almost always a bad installer.

The installer should be booted to Clean Install Windows 7 deleting all partitions on the HD to create new as you please. It will always install to C if correctly booted to install. There is no reason to do it otherwise.

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Here's the full text of the dialogue box which is popping up:

Your TouchPad has been disabled because the Synaptics TouchPad driver has detected another pointing device plugged into your computer.

And then sometimes, for a few moments, my cursor gets a mind of its own and appears here and there all over my desktop.

But my mousepad isn't disabled: it continues to work just fine. I LiveUpdated Norton and ran all the scans, updated XP, and downloaded Widestep Elite Antikeylogger. Things were OK for a few hours, but then the "disabled" prompt and funky cursor for a few seconds.

Over the past day or so the window would pop up within ten or so minutes of a startup, so making it go away for several hours was better than what I had, but still. . .

I removed the drivers for my Gyration keyboard and mouse. While everything was loading at the next startup a box from the antikeylogger popped up and it said:
Name: unknown module
Type: Files and processes monitoring
Home Page: No information
The "warning level" was pegged.

But I allowed it for one session just to see if the problem was the Gyration software. Sure enough, an hour or two later I got what I suppose to be an attack.

I re-started, and this time the keylogger showed two more prompts in addition to the one I cited above. One said "Keyboard monitoring" and the other one I don't remember exactly but it sounded like part of a keylogger malware app.
I blocked all three, but th... Read more

Answer:"TouchPad driver has detected another pointing device..."

This problem with my laptop continues.

I ran the Secunia program, removed all the old versions and installed the latest ones, and I'm still getting this prompt about my touchpad. Only happens when I'm online and it usually takes 10 or 20 minutes after startup b4 it happens.

I'm worried about two things: the possibility my laptop is under attack and that I've said something wrong in this forum and that that accounts for the lack of any response to my post. The latter is of greater concern to me.

Is this concern well-founded?

I've been away from home and I don't have my laptop with me, but I was reading a blog this morning and I came across the word troll. Never had seen it used like that b4, did a little research. I have zero information about the thinking which informs the response to this post, but the troll thing reminded me of that "0" in the "Replies" column. I always tell people they should never deny things they haven't been charged with, so I'll say this: I'm a novice user who thinks his computer has been attacked and wants some advice about dealing with it. That's it.

I thank you in advance for any and all help.

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I am trying to install Windows 7 64 bit from XP SP3, and I get to the ready to install page and I get an error that says it needs DVD/CD drive drivers. I could not find any for this and I can't move forward unless I find them. If anyone could help it would be greatly appreciated. DH-20A4P-04 is the model number again.

Answer:"A required CD/DVD Device driver is missing" Error

It doesn't look like you are running a raid, do you have that turned off in the bios?

Is you DVD a SATA drive and is it plugged into the normal controller?

I don't think it is related, but if you have "PnP OS installed" in the bios or vice versa, you might try the other selection.

Are there any bios upgrades?

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Previously had startup error/corruption and decided to try a clean install.
Wiped the hard drive and am installing Windows 7 from a USB.
All the tips I have found suggest using a USB boot as a possible solution.


Answer:"required cd/dvd drive device driver is missing"

Did you successfully install Windows 7?
What exactly is the problem you are having now?

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So my HDD is detected on bios.
It is on AHCI mode.
I ran the seagate tools (i have a seagate hdd)
it came back with 9 errors but the tool fixed it and it is passed now.
I use a usb stick Windows 7 Installer.

My laptop model is Acer Aspire 4750g.

Cannot reinstall OS
BTW, I followed the instructions given there.

and i'm temporarily using a Linux Backtrack (it installed good).
Thanks for helping guys.

Answer:"No device driver were found." HDD on laptop not detected.

All Linux code must be deleted using the CLEAN ALL command.As you have had linux on the HD you need do a Clean all.

Try Cleaning the HD Drive, using Step one in this tutorial:
SSD / HDD : Optimize for Windows Reinstallation
& than Reboot PC to install.
Let Acer Recovery disk do the partitioning.

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create

Did you make the OEM manufacturer's Recovery Disks?

Manual how to use Acer eRecovery Management here:'s%20guide/Acer%20eRecovery%20Management%20English.pdf

Acer Support - Answers, E-Mail, Chat - How do I restore my computer using the eRecovery Management program?

You can Order Acer recovery disks from here:

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Hello! I have a good problem at home, because I cannot connect to the internet as I installed XP in a HP computer that came with Vista, and I don't have any support for XP drivers from them.

System says that my Ethernet Controller doesn't have it's driver installed, so I've tried to find it during a week now and I really can't find anything.

My HP model is (no Windows XP support for this model, Vista only)
The driver that I think it's missing is Intel 82801IB ICH9 - Gigabit Ethernet Controller (from running Everest).
OS Microsoft Windows XP Professional
Service Pack SP3
Motherboard Asus Berkeley
Chipset Intel Bearlake G33

For a full Everest report :

Thanks! I hope you can help me, Im pretty much hopeless :major

Answer:Unable to find driver for "Intel 82801IB ICH9 - Gigabit Ethernet Controller "

Would like to add that I' m a bit of a novice user, I would appreciate if you could take the time to look through the everest report to see if I'm looking in the right direction to fix my internet.:-o

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So my cousin's laptop wont connect to the internet, and I cant seem to fix it. The driver for the network adapter seems to be missing. I tried downloading the driver from intel's website (I'm not very computer savvy), to no avail. He has an Acer Aspire 5349-2620, SNID 15204499276. Attached is an image of what's indicated when I try to troubleshoot the problem. Any help is appreciated!

Answer:"Windows could not find a driver for your network adapter"

Hi there Welcome to Seven Forums ... You can download the Driver from the Link below

Acer | Download

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I recently purchased a wireless adapter for xbox 360. its not a genuine microsoft product. i have tried everything to install the driver but everytime it says "Windows found driver software for your device but encountered an error while trying to install it
xbox360 wireless reciever for windows
The system cannot find the file specified"
does windows simply not allow unsigned drivers at all anymore? i have tried installing in test mode, but still no joy. Can anybody please help.

Answer:"The system cannot find the file specified" Driver install

If the problem is actually that the driver is just unsigned there's plenty of work-arounds, here's the top result off google.
How to Install & use unsigned drivers in Windows Vista/7 x64 - TechSpot OpenBoards

It sounds more to me like the driver itself may have a problem communicating with windows though.
Is there any place for you to check if they have an updated device driver for it?

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I installed a wireless USB NIC yesterday and ever since I have lost my audio on the PC. When I try to play music in Winamp, I get "Bad DirectSound Driver. Please install proper drivers or select another device in configuration. Error code: 88780078."

So I checked Device Manager and sure enough it says I have no driver for the multimedia audio controller. It's a generic PC and I'm not sure of what driver I need, although I do not have a dedicated audio card(it's on the board). I ran Belarc and aida32 and all I can tell is my motherboard was made by Grantsdale and it may be an Intel 82801FB ICH6. I'm not really sure and I tried one set of drivers and it crashed Windows during installation. All Windows updates have been run. XP Pro SP 3.

Thanks for any help!

Answer:How to find a driver for "multimedia audio controller"

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So I bought a pavllion p6 2014 desktop but it doesnt have any internet, when I troubleshoot it says "windows could not find a driver for your network adapter"" i'm using an Ethernet cable as internet.

Answer:"Windows could not find a driver for your network adapter"

Hi welcome to the forum

have you gone to hp support site for your model computer aand download the driver from an internet connected computer then transfer it to the no working one. HP Support, Drivers, Contact and Help Forums | HP? Support

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Hi all, I'm trying to install a driver from a disk, but windows doesn't find it in the folder.

I need to press the "Have Disk" button but it isn't there. How do I get it to appear?


Answer:Can't find "Have Disk" button for driver install

Right click on the hardware in question.
Click update driver software.
Choose Browse my computer for driver software.
Click Let me pick from a list if device drivers on my computer.
There is where you'll find the Have Disk... button.

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I've spent the last hour or so trying to get Windows 7 RC to recognize the HP Laserjet 1200 that I've connected to my PC via USB. I've downloaded the HP universal driver. I've downloaded Laserjet 1200 drivers from the Windows Catalog. But "HP Laserjet 1200 Printer" is still showing under "Other devices" in Device Manager, and the Driver tab shows that no drivers are installed.

I tried the Update Driver button, and directed it to look in the universal driver folder as well as the folders where I downloaded the Windows Catalog drivers, but each time it says that "Windows could not find driver software for your device."

The automatic installation that occurs when I initially plug in the USB cable (screen shot attached) recognizes three devices, and automatically installs drivers for two of them. The third, "HP Laserjet 1200 Printer", gives an error.

Any advice? I'm really surprised that this is proving to be so difficult. Everything else with Window 7 has been a cinch.

Answer:Laserjet 1200: "Windows could not find driver"

Have you installed the drivers you have downloaded? also have you tried running windows update?

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My computer crashed(?) and wouldn't go past the setup utility screen. I finally got my Windows 8 installation disc, now my computer is telling my it can't find a media driver. I need my laptop for school, so it's kind of important to get this problem fixed ASAP!! I'm not too computer savvy, so any help would be appreciated.

Answer:Windows 8 Install, "Can't Find Media Driver"...

From Microsoft support:"A required CD/DVD drive device driver is missing" or "A media driver your computer needs is missing" error message when you install Windows

Article ID: 2755139
SymptomsWhen you try to install Windows on a computer by using a Windows installation DVD or ISO file, you receive one of the following error messages.

Note This issue occurs when you try to install Windows 7, Windows Server 2008 R2, Windows 8, or Windows Server 2012.

Windows 7 or Windows Server 2008 R2

Load Driver

A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.

Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step

Windows 8 or Windows Server 2012

Load Driver

A media driver your computer needs is missing. This could be a DVD, USB, or Hard disk driver. If you have a CD, DVD, or USB flash drive with the driver on it, please insert it now.

Note: If the installation media for Windows in the DVD drive or on a USB drive, you can safely remove it for this step.
Back to the top | Give FeedbackCauseThis issue occurs for one of the following reasons:
The installation DVD is removed during the setup process.A low-quality DVD was used to create the installation DVD.The speed at which the installation DVD was burned was too fast.The DVD drive cannot read the media.The ISO file is corrupted... Read more

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I am using Windows XP Pro 32bit on an HP Compaq nx9600. msinfo32 has this under problem devices: Mass Storage Controller PCI\VEN_104C&DEV_8033&SUBSYS_3082103C&REV_00\4&5A988DE&0&03F0 The drivers for this device are not installed.

Answer:Can't find driver for "Mass Storage Controller"

1) That's a device from TI. And i think a flash media card controller. Look for the Storage Drivers on the HP site here. (I also see the driver on HP says its for a TI device)

2) But try giving DriverEasy a crack at it first

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