Computer Support Forum

Windows 7 Toshiba Satellite L500 sound quality is very low

Question: Windows 7 Toshiba Satellite L500 sound quality is very low

Hope I've got this in the right place.

Purchased above and upgraded sucessfully to Windows 7 from XP.
However, the sound is very poor quality - sounds "tinny"

This is applicable to CDs, radio and DVDs particularly when listening to audio books and radio making it impossible to listen to. Have tried changing the settings for the Realtek High Def Speakers, but no difference. Then updated drivers. Windows test 'sounds' are okay and sound coming from both speakers.

I think I've tweaked every available setting I can find but can't find a tweak/setting to change the sound (less bass?). I have seen the volume control and it makes no difference.

Thanks in advance for any assistance.

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Preferred Solution: Windows 7 Toshiba Satellite L500 sound quality is very low

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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Purchased above and upgraded sucessfully to Windows 7 from XP.
However, the sound is terrible - tinny.

This is applicable to CDs, radio and DVDs particularly when listening to audio books and radio making it impossible to listen to. Have tried changing the settings for the Realtek High Def Speakers, but no difference.
Windows test 'sounds' are okay and sound coming from both speakers.

Have an old Statellite approx 5 years old and sound is far superior.
Not an expert and don't know where else to look to improve the quality.
Can't believe it is supposed to be like this.

Thanks in advance for any assistance.

Answer:Satellite L500 sound quality is very low

Wait a moment.
Is your notebook delivered with preinstalled Win7 (factory settings)?
Have you noticed this from the first day or now after Win7 installation?
Have you tried to change sound settings in player you use (equaliser)?

To compare it with old notebook is not so relevant. I have 4 years old Satellite M70 with harman/kardon speakers and sound is fabulous and much better and louder than on newer Satellite A300.

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Answer:Wireless not working in toshiba satellite l500 in windows 7

For a start, turn off CAPS LOCK - it's considered to be shouting & many will ignore you.Did the laptop come with Windows 7 or have you installed it later? Are you sure there are drivers available for the wireless card - check the manufacturer's website if necessary. Some Toshiba laptops have a separate wireless switch on the front edge - if it's there make sure it is in the 'on' position. The usual key combination, as far as I recall, is Fn and F8 pressed at the same time (not F8 on its own) - there should be an LED that lights up on the front edge of the laptop when the wireless adapter is on."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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I have a Toshiba Satellite C55D-A5107 with a 750gb harddrive, AMD A6 quad-core, and 4 gig ram. It runs on windows 8.1 and uses Realtek High Definition Audio as its default audio drive. My laptop sounds like trash. The sound is so low quality it's practically akin to an AM radio. Using headphones doesn't fix the problem, it only puts the problem closer to my ears. Here's what I've tried and discovered thus far:
I've tried uninstalling the Realtek audio drive in place of other ones on the realtek website. None were helpful.
I've tried using an audio drive from Toshiba themselves. It wasn't compatible with my laptop, despite it being designed for my exact system.
I've tried uninstalling all audio drives and restarting my laptop. Most of the time it caused the system to default back to the Realtek drive, but there was one time that it ended up using default windows 8 HD audio drives (I don't know what caused it and I haven't gotten it to do this again since).
There is no headphone setting when the Realtek drive is installed, only speakers. The only time a headphone setting was displayed was when it used the windows 8 drive. Even so, this caused the headphones to produce no sound at all.
By checking the box under the enhancement tab in the audio settings that reads "Disable all sound affects", I noticed that it completely fixed the audio. However, this setting reverts constantly, even though the box itself remains checked. For example, whenever I switch to a different video... Read more

Answer:Windows 8.1/Toshiba low quality sound

No help but known for lousy speakers!  I know I have a C855 stock speakers sound like mice in a tube!!!  I have a small set of remote speakers + ear phones, sound sucks but machine is great near two years not a glitch.

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I've already posted this in the Multimedia section but thought it probably belonged here instead.

I was wondering if anyone else who had this laptop find that the display looks a bit like you can see lines on the screen of where the pixels join? It's not always visible but just looking at it right now in my Firefox browser, the area where all the toolbars are looks like the colour isn't blended together.

Is there any adjustment I can make to improve this?


Answer:Satellite L500-19X - How to improve display quality?

It is not easy to discuss about something that isn?t visible for all of us here. I have two Toshiba notebooks, use Firefox too but I don't see something strange there. To be honest I don't see any difference on displays on my Satellite A300 and brand new Satellite A500.

In my opinion there is no much you can do. What you can do is to change display resolution, the size of the text or calibrate color but if this will help.
Try to play with all these settings.
Is there some other situation where you can see this strange color?

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Hi all,

I'm newly joined here in the forum and I am looking for a sound driver for my Satellite L500-1EJ model laptop which I bought last year here in Doha.

I am really surprised that the model number is not available in Toshiba driver download website!! ??

Can anyone help me please?? I am using Windows XP, service pack 2 now.


Answer:Satellite L500-1EJ - Looking for Windows XP sound driver

Hi shihabuhashim,

Why is the model number not available on Toshiba website? Where have you searched?

I have checked the Toshiba website and I can find it: > Support & Downloads > Download drivers
Notebook > Satellite > Satellite L Series > Satellite L500 > PSLS0E > Windows XP
(Satellite L500-1EJ belongs to PSLS0E series)

Now download the sound driver that you need but it?s recommendable installing Service Pack 3 before you start with driver installation because it contains important updates.

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I cannot get my Toshiba Satellite L500 13T PSLJ3E to work. Here is the timeline:

1. I brought it with Win Vista, It worked great for about 6 months but started slowing down and I decided to change it to Windows 7

2. I installed the Windows 7 using custom install(creating new "windows" folder, not upgrading Vista). Once again it worked great for about a month, but once again it ran into trouble - showing the Windows 7 version of the blue screen of death for 0.5 seconds followed by a restart.

3. I browsed the net and they said that the easiest way to get rid of the problem is to re-install. I did it(after trying several windows repairs) but yes, thats right, it died - before starting the windows it showed problems with Realtek Wireless.

4. I had hopes that third time - the charm will work and re-re-installed the W7(every time using new installation).
Once more time - doesnt work, but this time I cannot even get to install it - the windows installer stops at around 60% of the expanding files and says: problems with the media device. And after the restart I cannot find the Hard Drive(the BIOS shows only FDD and CD/DVD)

Now I'm stuck here, the only way to start the windows is by Safe Mode on my Wondows installed on point 3, yet not every time .
Unfortunately the first of my Recovery DVDs cannot start and on top of that I cannot enter into the recovery partition by pressing 0 at start up, but I see the Recovery Partition when I go to the WIndows in... Read more

Answer:Cannot run the OS on Toshiba Satellite L500

Blue screen and then restart sound's like something with hardware is wrong. I had something like that when my RAM module failed. Check your memory using memtest.

PS. I will not recommend installing windows on windows and reinstalling it. Better format drive and install new clean OS.

edit: or maybe something with your hard drive - if you had an option pull out you hard drive and check it on another computer using HDtune (or something like that)

Message was edited by: Jurgo

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Hi, I bought Toshiba Satellite L500 -00W and it came with Windows Vista. I tried to downgrade to XP, but it doesn't allow XP installation. Do you know how to downgrade?


Answer:Toshiba Satellite L500 -00W downgrade to XP

Hello & Welcome, toshibaquestion.

Downgrading from Windows Vista to Windows XP is actually a very easy thing to do, BUT, I must warn you; it's the smartest of ideas since Windows XP and Windows Vista differ in driver capability and efficiency. So when you want to you use your MIC or Webcam, they may not work, this goes for your Audio, Network and even Display.

Also, Toshiba's a popular brand, and also a very updated** one, meaning they'll most likely be packed with a webcam, nice wireless card, hi-def monitor, etc - meaning, lots more drivers for you to fuss about and have to replace - which, believe me, isn't fun at all.

Downgrading would require you to actually make a partition (D), then install XP on your partition (D), and then delete your previous partition (C) - This is how I would do it, but I'm sure there's many many many other ways.

Dabble into it abit, and see if you find anything interesting. I'll be here to answer any further questions you may have.

Undocked Windy

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I've bought Toshiba Satellite l500-1ef November, and until now laptop worked brilliant. Three-four weeks ago, touchpad, and some space on the left of the touchpad started to be warm. I checked CPU temperature in Toshiba PC Health Monitor (v, and it was circa 30%, with 40% use of the cooler. The temperature is incresing in time, and now, after four weeks, touchpad is warmer, and it's about 45-50% temperature od CPU, with 50-60% use of the cooler.

I'm using laptop only for Internet, work in MS Word, and listening music, sometimes I play Warcraft III on it, I've got Windows 7.

Should I go with PC to technical support, or it's normal in my model?

Best regards,
sebastian krysiak

Message was edited by: seba.krysiak

Answer:CPU temperature in Toshiba Satellite l500-1ef

Hi mate

It?s nothing unusual that the touchpad would be warm since the CPU and cooling modules are placed near the touchpad.
So in my opinion you should not be worried about that.

The notebook?s temperature can increase after some time of usage?
This happens due to dust inside the cooling ventilators?
If you want, you can try to remove the dust using the compressed air spray?
I do this from time to time and this helps to keep the temperature on lower level?


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I just want to ask regarding the error message of my laptop that appears every time i will open it.

StartRep.exe-Application Error

The instruction of 0xfc66584d referenced memory at 0x00000008 the memory could not be read.

Do i need to reformat it or should i buy a new memory, but i wonder how can i saved my important files on my laptop?

I am also interested to go to your service center, i just want to know first how much does it cost to repair my laptop?

Answer:Toshiba Satellite L500 PROBLEM!

Quote: Originally Posted by destiny24

I am also interested to go to your service center, i just want to know first how much does it cost to repair my laptop?

This "Service Center" is called
Help is offered free of charge.
We are volunteers from all parts of our world who endevour to help you in our spare time.
All we hope for is a "thank you" if we have assisted you in any way.

Please be patient & someone should be able to assist you soon.

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Hi Forum-User,

Win10 compatibility list from Toshiba for Satellite Laptops without L500 Series! Why?

Look at:


Answer:Satellite L500-19E - No Win10 says Toshiba

At the moment just newer notebook models are supported for Win10. I am pretty sure that Toshiba will increase the support list and more and more models will be supported.

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I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?


Answer:Toshiba Satellite L500 Recovery

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Hi !

Im looking for best gpu driver for my ATI Mobility Radeon HD 4500 series

Drivers which AMD offers right now are super bad and driver which is connected with my model on toshiba website seems slow too. The best one i saw is the microsoft driver WDDM 1.1.

If you mind telling me is there any better driver for my GPU than the ones listed above?

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I have issue on my toshiba satellite l500-13t, when i turn it on it turns off after few seconds. As i know it could be issue on motherboard or processor. Am i wrong, and can it be fixed?

Thanks for help

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I have this laptop with 3 Partitions

The main partition got corrupted and apparently wiped so all windows folders have been deleted and a low level format carried out

I still have the recovery sector

Just wondering how to reinstall it back onto the main partition

I tried F8 and it took me to a screen to choose language but after that it said "You must log in to access system recovery options"

I guess user data has been wiped from the main partition ?

Are there any other keys to press on startup to access the Recovery partition ?


Answer:[SOLVED] Toshiba Satellite L500 Recovery


If the computer is running, shut it down by clicking start, then shut down again.
Press and hold "0" (zero) key on your keyboard and then depress the computers power switch. When the computer turns on, the Toshiba HDD Recovery Uitlity Screen will appear, presenting 3 options, just choose Restore Original Factory Image.
Press 1 to restore your hard disk drive to its original factory default. A confirmation message will appear, indicating that all data will be overwritten and lost during the restore process. Be sure to back up all important files before proceeding.
Click Yes to begin restoration, A message will appear once the operation is finished, indicating that the HDD has been restored.
Press any key to restart the computer.

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No disply on my toshiba satellite L500,power supply led is getting on .

Answer:Toshiba satellite L500 not working, No disply

If you still get lights on the edge of the laptop & you can hear the fan spinning and harddisk clicking a bit but nothing at all is appearing on the display then it's either the screen or the power inverter that have gone. Either way it's not really something you can do yourself, take it to a technician to sort out. If you are not getting any lights, fan or clicking sound then it is a power issue - the LED doesn't necessarily mean that the power supply is ok. Again, not much you can do yourself, take it to an expert."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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Hi can anyone help? my Toshiba Satellite L500-1xd Laptop is requesting a HDD Password on start up. I do not have this and I am unable to access machine s there a way I can find out this password or possibly bi-pass it at all? thanks Rachel

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How/Where do you download the latest version of Toshiba Assist?

My laptop is a Satellite L500.


Answer:From where can I download Toshiba Assist for my Satellite L500?

Your question is pretty general so here is my answer:
You can download it from Toshiba download page -

If you need more details please post exact model name and preinstalled OS version.

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Hi, I want to replace thermal paste and thermopad in my toshiba L500-12V. I dont know thermopad thickness and thermal conductivity. I can buy thermopad with 0,5 mm , 1 mm or 2 mm thikness. Which one will be right? Thanks for help.

Answer:Toshiba Satellite L500-12V - Thermopad thickness

Hi, I want to replace thermal paste and thermopad in my toshiba L500-12V. I dont know thermopad thickness and thermal conductivity. I can buy 0,5 mm , 1 mm or 2 mm. Which one will be right ? Thanks for help.

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Yesterday i found the description about this notebook - Toshiba Satellite L500-17L but I cant find it on the toshiba's site. How can this be?

And there is a lot of information about this one on the web

Answer:Satellite L500-17L - How can I find it on the Toshiba website?


I have a little bit searched using Google and it seems that this is a Russian model so you can find the specifications on the Toshiba Russian page:

I hope I could help you a little bit. :)


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My L500 fan is no longer working correctly

I am getting this message

Warning:a problem with the cooling system has been detected. please turn off the computer immediately, and return it for service.

The fan runs inconsistently (always for a few seconds on start-up, very sporadically the rest of the time, but it is completely stationary for the most part.

The computer is currently in pieces, and I am ready to replace the fan with a new one, however im not sure that will fix the problem (as the fan still seems to sometimes run).

Thread Name - 'My Toshiba Satellite l500 cooling fan has stopped working'
This closed thread had a post at the bottom by kristain, has anyone else encountered and resolved something along these lines

Please excuse the lack of link/PM (new member restrictions)

Answer:Toshiba Satellite l500 cooling error

Are you going to replace the fan or the entire cooling heatsink and fan? Was the heatsink clogged with dust? Keep in mind, this also may be a motherboard issue

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My laptop since it starts has the screen blank

Screen, flex and inverted have been discarded From an external screen you see And the RAM has no flaws

A little help I'm desperate


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i have a toshiba satellite and on the back it says the model name is satellite l500-1dt.
i am new to this website and using forums, the message that comes up on my computer is

system warning
Warning:a problem with the cooling system has been detected. please turn off the computer immediately, and return it for service.

i am currently working in the alps and do not have an english speaking computer shop near by.
could any one help me and advise me what to do, i do not know much about taking a laptop apart to clean or change parts.

Answer:My Toshiba Satellite l500 cooling fan has stopped working

I would purchase a can of compressed air or use an air compressor (with a light gentle nozzle) and blow the dust out of the inside. If you have a failed cooling fan, then it will need to be repaired or replaced. That model I think is rather old, it may not be worth it to repair.

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Hi, I have a Toshiba Satellite L500-13C with a motherboard totally damaged, and despite it is an old PC, I need it for the University. So I want only to know what is the serial number of this motherboard (if it exists), or the Motherboard model that are compatible with my pc, in order to buy it on Internet, because in the shops the cost are really excessive. Sorry for my English.

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OK so i have just received an older laptop that im trying to resurrect.

O/S : Windows 7Model : Toshiba satellite L500 PSLS3A-04M002Battery model NO : PA3534U-1BRS
It died a few days ago and refuses to boot, press the power button -> power LED glows briefly and goes out.
As it's a smart battery you can't boot directly off the AC adaptor because it's expecting a signal over the SMBus (IIRC) power LED doesn't even light up with A/C only with the battery is removed.
I believe it's the battery.
First because i disassembled the laptop, cleaned it, and put it back together, nothing seemed wrong with other system components.
Second, it's only a small 3620mAh Li-ion that (AFAIK) hasn't been changed since the laptop was bought (roughly 2011/2012) so im thinking the charge cycles have been well and truly used up.
OK no problem, searched around online using the battery model number (above), found a replacement

Cool, battery's enroute, should be here in the next few days.

Now the interesting part... When i go on Toshiba's site to look for some specs/drivers... the Laptop model doesn't exist, even under the discontinued models section... But there are a whole bunch of other models :
(click on the little arrow)

Also, there's no live / website or email based technical support :

Convenient huh...

Can anyone enlighten me on Toshiba product numbers or point me to a r... Read more

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What is it with Toshiba? The part number is clearly printed on the label on the underside of the laptop but the corresponding part number appears nowhere on the Toshiba support pages. This seems to occur with most Toshiba laptops that I have ever had anything to do with. Trying to find drivers, BIOS etc is a real PITA. I'm trying to find downloads for a Satellite L500 PSLS6A-00X013 but it doesn't show up any where. The serial number search is as useless as the part number search. Am I missing something?

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The HDMI port on my Satellite L500 laptop is not sending information to my sony bravia tv. All was working fine up until a couple of days ago. When i plug the hdmi lead into the port, it seems as if the laptop is aware it's plugged in as the screen flickers. The fn +F5 keys do as they should, but no picture appears on the tv. The tv shows a lead is plugged in also and again the screen flicks to say a source is there but then remains black. I can't see an issue in device manager and all drivers are saying they're up to date. I have also tried a new hdmi lead but nothing. Can anyone help with this?

Answer:Toshiba satellite L500 HDMI no longer works.

Try running a System Restore back to a previous point when it was working.

If still not working uninstall and re-install the graphics drivers from the Toshiba Support site for your model.

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I have a laptop Toshiba L500-1UU Short model no: PSLS9E. Initially my product had a short model number in the Toshiba support page.

but I can not find now, removed from the list. Toshiba does not support this product?

Answer:I can not find Satellite L500-1UU PSLS9E on Toshiba support page


What do you mean exactly by ?Toshiba does not support this product??
I found Toshiba drivers for this notebook model? so this means that Toshiba DOES support this model.

You can find the drivers on the Toshiba European driver page:

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I have a Notebook Toshiba Satellite Pro L500-1T8 and its hard drive has been damaged, so I cannot recover the special partition (I've tried also with the 0-key bootup).

I haven't create a restore disk from windows 7 because nobody told me to do so!

I'd like to re-install my windows 7 licensed copy (at the moment I've installed an ubuntu linux).
How can I do?


Answer:Notebook Toshiba Satellite Pro L500-1T8 - Recover Win7 without partition

Any help?


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Hi. New user to the forum and new owner of a Toshiba.

I am trying to create the 4 recovery discs for my Toshiba satellite L500-12E. Discs 1, 2 & 4 created successfully, but disc 3 failed two times. The message I received onscreen was: Failed to read the following file: F:backslash ZZImg backslash 09753xsp6.swm Error Code: 020150-20-00000000
( I cannot get the computer to type a backslash on this window)

Anyone know of a similar problem or a solution?


Answer:Satellite L500-12E - Error during creating Toshiba recovery disk

Hi Dwight,

Which disks you are using for creating Toshiba recovery disk?

I have good experience with Verbatim DVD-R. Have you tested these disks?

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Why the Toshiba DVD Player doesn't work when i plug the HDMI cable for OUT on my other screen larger...

while it plays nice the DVD on the computer, and while i can get the signal HDMI OUT with VLC playing other video formats...

I hope there is a way to unlock this, because i prefer to play DVD from my computer (for sound issue as i ear not well)

Thank you in advance for your help, if you can.

(Satellite L5001QK France)

Answer:Satellite L500 1QK - HDMI out doesn't work with Toshiba DVD Player?


To be honest I don?t know 100% what your problem is.
If you want to watch DVD movie on your computer using Toshiba DVD player but the pic should be shown on the external display please do as follow:

When you have connected HDMI cable to external (other) screen, use FN+F5 and switch to this external display only. When you see desktop on the external display start Toshiba DVD player and I think everything should be OK.

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My friend's in the market for a new computer; for various reasons, it looks like Toshiba will be the brand of choice.
(foremost among them being local-area service/support in Indonesia, where she'll be for 3+ years).
That said, the only Toshibas that we've been able to get some hands-on 'look and feel' sessions with were
the Satellites (i.e. the entry-level machines); they were... OK... the build quality felt... well, retail-ish =p
Anyone have experience with the next tier up, the Satellite Pro models?
Presumably the build quality is at least on par with the Satellites; any better? Appreciablly better, that is?
If simply on par, she may as well get a Satellite and take her chances...
Thanks in advance.

I didn't find the right solution from the internet.
-- Edited by Admin: -- advert links have been removed - not allowed

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I have support problems with my notebook..
When I try to get support or register my Satellite, I can find my model number/serial number on any toshiba site.

When i try to valide serial number; i get this: "Spiacenti! Il numero di serie non esiste." Why???
I need drivers and software.. but i can't find it..

Model No: L500-158
Serial No: 89434057K
Part No: PSLJ3E-028023IT

Please help..

p.s. sorry for my bad English..

Answer:Satellite L500 - Cannot find notebook model on Toshiba support page


Are you using the Tempro tool in order to register the notebook?
If yes, then you should update this tool to the latest version v3.33

Check this:
+Why does TEMPRO not accept my serial number as being valid?+

Otherwise the L500-158 belongs to the PSLJ3E series and all drivers can be found on the Toshiba European driver page:


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My L500 wants me to update my CD creator and when I do the computer tells me that it can only be done on 64 bit OS.

Which it should be preinstalled from Toshiba.
Sattelite L500 PSLS3E-01T00VN5)

Answer:Satellite L500 (PSLS3E) - Can't update Toshiba CD Creator on Win7 64bit

Hi cba1,

Is this update necessary or can you ignore this update message?
In my opinion updates only necessary if something doesn?t work properly?

I don?t use Toshiba CD creator because there are some good alternative (freeware) programs, like CD Burner XP. Have you ever heard of that?
If not it?s worth a try!!! ;)

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I have a Toshiba Satellite L500 PSLS0A-019002 with Windows 7 Home Premium pre-installed that I received two months ago as a gift.

Apart from disliking some the quirky and useless (to me) Windows Vista / 7 features, as the desktop is loading I get the error message "Toshiba Service Station has stopped working" which proceeds to find a solution, but apparently never finds one because this condition repeats itself every time I boot.

On another thread in these Toshiba forums, someone suggested downloading the independent utility called Toshiba Service Station and reinstalling it. I do not see such utility listed on the downloads page for my Toshiba model. Since I don't even know what the Toshiba Service Station does (unless it goes by another name - Toshiba Bulletin Board perhaps?), I have no idea what is causing the error or how to correct it.

Does anyone have a more precise solution?

Answer:Toshiba Service Station has stopped working - Satellite L500 PSLS0A


Service Station is not currently active in Australia, so you can simply uninstall it.

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I hope you can help with my sound issues!

I have a Satellite L500 that is 18mth old.

*Problem One*
Back in March I was having problems with my mic/sound. If I had my volume over 50% I would get a terrible squealing feedback sound that was difficult to mute (ie had to press mute a couple of times).

As I had a 2 year warranty I sent it away and they said they fixed it but it was only short term. The problem came right back. The only solution I found to having sound volume over 50% was to completely disable the mic.

*Problem Two*
For the last few weeks I have been randomly getting this high pitched, ongoing squealing sound which usually occurs when I am out in public with my laptop in my backpack (embarrassing!). I have to keep pressing mute to get the squeal to stop. Interestingly, my laptop is muted when it starts. Sometimes my laptop is hot when it occurs. Is this problem due to overheating?

Any solutions for both of my sound issues? Should I send it back to get repaired under my warranty? When I argued that it wasn't fixed the first time, they said Windows is probably corrupt and that isn't under warranty.



Answer:Satellite L500 - Squealing sound and mic/sound issues

This should help you:

+Whistling sound on the Satellite L500+

This issue occurs if the microphone volume in the speakers properties is enabled.
After disabling this point the issue with acoustic feedback does not appear anymore.

So this is not a hardware problem but setting issue. Using right settings will help you.

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I would like to ask for your help in the following problem:

I bought a Satellite L500-14F (PLSJTE) and I would like to use it with windows XP, but I failed to get the sound driver.

I would really appreciate your help!

Answer:Satellite L500-14F - Need sound driver for XP


The Satellite L500 doesn?t support Windows XP so you have to search on external websites for drivers.

In your case I would search on the manufactures website of the sound chip. Normally there you can also download the sound driver.

And don?t forget to install SP3 before you install the sound driver. SP3 contains 2 Hotfixes for High Definition Audio cards and you will need it!!!

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I' am Sorin from Romania and I have a problem with sound driver on my Satellite L500-1EQ.
I download the driver and don't work the sound.
I have a message with some error.
I tried many versions for this driver but nothing happened.

Can you help me, please?
Thank you and Merry Christmas!

Answer:No sound after WXP installation on my Satellite L500-EQ

Hello Sorin

Which version of WXP have you installed? SP2 or SP3?

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I've got a satellite L500 - 1xd

I've connected it to HDTV & image is great, but have no sound.
When I checked the use manual it suggested i go into the Realtek HD audo Manager and to change the default device to something else, however there is no option available to me.

Am i missing somthing?

Answer:No HMDI Sound output from Satellite L500-1XD

Read this

It's for Vista but can be applied for Win 7 too

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When I play music on Itunes or Windows media player or open my music library the machine pauses and plays intermittently on it's own.
However when I minimize the window it plays normally.

Answer:Strange sound issue on Satellite L500

Hi Alec_1,

Do you have already tried an alternative media player like VLC media player? In my opinion it?s the best freeware player you can have because it playes all audio and video files. You can download the player here:

Have you already tried updating the sound driver? You can download the newest driver on official Toshiba website. :)

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Just reformatted laptop, went from windows 7 64 Bit to windows 7 32 bit. Reformatted with the disk which came with the laptop. I have no sound at all, the sound was working perfectly before and it keeps saying i have no sound card. I tried to install the sound drivers but i can't find the right ones on the site with my model.

I have a Satelite L500-1DT with PSLSOE model.

Tried to install the drivers available and i just get an application error once its installing

any idea how to fix or where to find the right drivers?


Answer:Satellite L500-1DT - Where to find sound driver?

Hi buddy,

To be honest I don?t know what problems you have with the sound driver but that?s the correct place for all drivers: > Support & Downloads > Download Drivers
Notebook > Satellite > Satellite L Series > Satellite L500 > PSLS0E

But before you install the latest version, remove the current version firstly and clean the registry using CCleaner

Check this!!!

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I have bought a new Toshiba laptop yesterday and started using from today afternoon but since then I am experiencing a crackling noise from my right speaker I want to whether there is any problem or it?s because of the moisture.

Answer:Crackling sound from new Satellite L500-1XC right speaker

It is not easy to say what is wrong there but if you have this crackling sound permanently maybe is there some serious problem with the speaker.
Try to contact your local dealer as soon as possible and ask for replacement. In my opinion he should take the notebook back and give you new product.

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Hello, I have L500-1XP Model: PSLJFE-00300CHU, has been sell no OS, now I cannot find drivers for Windows XP, tried to look in downloads, for my model its shows me thousands drivers from varios vendor, but which is my?
Tried Intel, doesn't work.
Please help me to find all drivers for my laptop...


Answer:Satellite L500-1XP - Need Display & Sound drivers

As I can see your notebook is not supported for WXP. It is fully supported for Vista and Win7 only.

To be honest I recommend you to install Win7. It will run perfectly on this notebook model. Is this option for you or it must be WXP?

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Hi there,

I had a P35-609 and just bought P100-347. I have noticed that the sound is worse on the new laptop. It's like the cheapest speakers on the market and not harman/kardon... what's wrong?

Is it a fault of my unit or you guys have experienced the same?
I tried all settings in Windows (XP MCE) and Toshiba applications, I updated the sound driver but it just seems like the speakers are really poor... :( Please tell me you don't have the same and I'll run to the store to replace the laptop...


Answer:Sound quality on Satellite P100-347 - no bass, very flat sound


I?m not a P100 owner and therefore I cannot give you an opinion about the sound quality on this notebook. But according to the notebook specifications the speakers are definitely harman/kardon.

I have read some threads about the sound issues on the P100 and found also this Toshiba document:

It?s about the crackling noise on P100. The BIOS and driver update should be done.
I?m not sure if it will help to increase the sound performance but you can try this procedure?

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Please help. I didnt install the sound / audio drivers of my Toshiba Satellite L500, can someone please tell me where can i download the PCI sound drivers no. 82801IB/IR/IH
Its an intel chip.

Answer:Satellite L500 Where can i download the PCI sound drivers no. 82801IB/IR/IH

What is the model number of your L500?


And what OS did you install?

XP or Win7?

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hi everyone,

my problem is about sound.when I put headphones into my notebook, the sound comes from both of headphones and loudspeakers.
How can I solve this problem? If can't, I cant use my notebook in librarys.

Answer:Satellite L500 - Sound coming from headphone and speakers

you probably have a damaged headphone jack. Switch does not work in slot

2 more replies
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Hi All!

I have bought this new Satellite L500-21T model, the problem is that it frequently has this weird echo sound, it comes and goes whenever there is music / sound playing. Snything from Windows sounds, to movies to anything, it is so noisy and intolerable.

Could anyone help me solve this problem?


Answer:Satellite L500-21T - Noisy echo sound from speakers


Can you notice the same problem with external speakers or is it only related to internal speakers?

Furthermore it would be interesting to know if you run factory settings or your own Windows installation?

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My dad bought a L500-21T from saudi arabia, riyadh last year which was supported only on toshiba;s hungary site.
everything is fine except for the sound.

It has the latest versio which is
tried downloading the latest one from realtek's site but it messed up the audio so i rolled it back

The problem is when I plug any headphone on the jack it plays on the speakers too, It's so annoying.
please help me ASAP.

Answer:Satellite L500-21T - sound plays both on speakers and headphones


Go to control panel -> Realtek HD audio manager.
There you will find options on the right hand side.
I?m not quite sure the name of these options but there you can disable the speakers when the headphones are connected.

Greets and good luck

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Yesterday is installed the bios update, and everything went ok. The only problem is when I now plug in my headphones, the sound also comes out from the laptop speakers. Before the bios update only the headphones made sound when I had them plugged in.

What can i do about this?

I have Windows 7 x64

Thanks in advance.

Answer:Satellite L500-1ZP - Sound problem after bios update

Problem fixed. I reinstalled the drivers.

Sorry for not trying this at first.

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Sound stutters every other song when playing music, the stutter sometimes results in the laptop locking up and stuck on the stuttering sound. Only way to turn off is remove battery. Vista 64bit installed. Nothing installed other than what came with laptop.

Must be a driver issue but no updates.
Any ideas before i return for refund?

Answer:Satellite L500-13V - Sound stutters and sometimes laptop locking up


I have checked the Toshiba website and there I did find a sound card driver update. Is this driver already installed?
Furthermore the Toshiba website shows me BIOS update for Satellite L500. You should try this update, maybe it works.

Alternative I would try the sound driver from Realtek directly. Maybe on the Realtek website you can find a newer version.


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Hi! Sorry my English is bad.

I have a problem, i tried to connect my notebook with TV through HDMI, but
sound playing on notebook rather than TV ...
In Realtek HD Manager i didn't find "HDMI Output options"

Please, suggest what should I do?

Answer:Satellite L500-13e connected to TV with HDMI cable - no sound on TV


have a look here, maybe it assists you:

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Some times i hear a single chime sound while i am online.
What does this mean?

Answer:Satellite L500/01U - Sometimes i hear single chime sound while i am online

Hi mate

First of all you should provide more info;
What notebook do you have exactly?
What OS are you using?
What sound do you mean exactly? Does is come from speakers or other part of the notebook? Does this happen only being online?

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My name is Boyan and I am from Bulgaria and about an year ago I've bought a satellite laptop from the l500 series ( i can not state which exactly is the model at the moment because my computer is not currently with me and on my user manual the only thing which is stated is that it is for L500/L505/ L500D / L505D . But by memory I think it was the Satellite L500D-ST5506 which is currently not at my dispossal because I gave it for repair for the same problem which I will state down below)

The problem with my laptop is that when I plug a Usb Audio card in my laptop I have a cracking sound when live sound is played trough the speakers/headphones from the external card. I've tried numerous audio cards and speakers/headpohnes which work perfectly fine with other computer, including laptops but the same problem keeps on showing up in the headphones/speakers of my laptop when I am using an external audio card to connect them to the laptop.

The problem is prominent only when the sound signal passes trough an external audio card and it is very annyoing since I use my laptop to create music and i've bought an expenssive audio card and speakers which can not be used with the laptop. I've tried 3 models of audio cards:

M-Audio Fast Track Pro

Behringer uca 222

and a simple external 3d sound usb audio card and the problem still appears.

At first I thought that the problem should be software and I should install new drivers although windows 7 automaticaly r... Read more

Answer:External Usb Audio Card Popping and Cracking sound with Satellite L500

hi i just like to say i had a similar fault though i would be surprised if it causing yours,but you never know,my fault was my laptop lid, [9 months old] it contains the mic ,and when the lid was in a certain angle crackles could be heard worse when i had my external sound card in, it was a faulty membrane [ lid to body] easily missed by engineer because it was the same angle all the time it happened,good luck, PS you English is very good

Message was edited by: sido1

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I have just purchased a toshiba Satellite L500-13v laptop to use for general and studying purposes and am having problems.

Firstly music, when listening to music i keep having problems, the laptop will maka a horrible noise that i can only compare to the sound made when you put a cd into your car stereo and it doesn't like it.

When making this sound the laptop also seems to pause for a sec or so then continue.
This has happened when playing from cds, the hardrive and streaming straight form the internet.
Also got progressivelly worse, never at the same moment on a song or game always randomly.

Went back to the store and they said it sounds faulty and replaced the machine . . . . . .
The new one has started doing it.
On a game played online (with sound) it seemed to freeze and make this sound and everything stopped and also when streaming again.

This is a 4gb machine and at these times i would never be using more than 1.5 gb of ram.

This is meant to be everything i need computer wise for the next four and i am getting more and more concerned there is a problem.
I was told at the store this i a very new model, could this be one of those problems you only find once a model goes out??

Plese Help???????

Answer:Satellite L500-13v freeze and make sound while playing online game

> On a game played online (with sound) it seemed to freeze and make this sound and everything stopped and also when streaming again.

Does this mean that the notebook freezes ONLY running this online game?
Hmm? did you try to update the graphic card driver?

In my experience many games (online) would affect the notebooks functionality if the graphic card driver is not fully compatible or too old?

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I have problem with sound quality in L40.
Some in some divix movies volume level is good but in some sound is very low. Propable it's connected with sound card setting,and when I play movie with surround codec, sound is very low, but when I play movie in stereo codec, sound is loud and clear.

Where can I change audio settings, and make that movies with surround sound wil play in stereo ?

PS. Sorry for my writting, I know is terrible ;-)

Answer:Satellite L40: low sound quality

Hi Darckar

Satellite L40 is not known to me but all sound settings you can find in control panel under ?Sounds and Audio devices?. Check all settings there, especially under ?Audio? tab > ?Sound playback? > ?Advanced Audio properties?.

I am not sure if this will help but you can check it anyway.

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Just Installed windows 10 on my Toshiba Satellite laptop and lost all sound and google voice....please HELP !!! Everthing is turned on and appears fine but no sound and cant use my google voice...

Answer:Just Installed windows 10 on my Toshiba Satellite laptop and lost all sound and google voice....

Check in Device Manager... Look for any items marked with an exclamation point (!) in a yellow triangle, especially those for your audio card. Update drivers.

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Hi everybody.

I have a very strange problem with my new notebook. I have new Satellite A300D-14U notebook. I have installed XP and all drivers but recently I have noticed such problem. When media player or Winamp (or etc.) plays and I get a message in Skype, MSN or there is any other action with sound, then the major sound changes.

I mean the quality of sound changes rapidly. Like mono to stereo, like equalizer is turned on at that moment. After that it stays for about 2-3 mins and gets back to previous state. The problem is that that change is awesome and I would like it would be always like that. For some moment I started to wonder do I really usually hear stereo from those "harman/kardons"?

I have tried to reinstall drivers, all updates are installed, SP3. Any idea what can it be?

P.S. I always get clear sound, but I'd like to get best of it.

Answer:Satellite A300D-14U and WXP - sound quality changes

Hmm? very strange? try to connect the headphones and check if the same sound issue would appear using the headphones.

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I'm using a Satellite P300-1FC Notebook. Vista was preinstalled.
I uninstalled Vista and installed winXP SP2.

Everything is working fine, but I have a problem with the on board sound card.

The sound card is manufactured by Conexant.
The sound quality on win XP compared with Vista is relay bad.

I installed already KB888111 but without a positive result.

I installed my system following:

Win Xp SP2
Display driver
Chipset driver
LAN driver
W-lan driver
Sound driver

Has anybody an idea to solve my problem?

Answer:Satellite P300-1FC - bad sound quality using Win XP


I have Satellite Pro P300 (PSPCDE) with the same sound card. Satellite and Satellite Pro have exact the same hardware configuration just my Satellite Pro is delivered with Vista Business and your one probably with Vista Home Premium.

With this business machine I also got WXP recovery DVD. I have tested it with my notebook and with original Toshiba recovery image sound works well. I have noticed that recovery image has WXP with SP3.

So the question is why your own installation ends with this sound issue.
Have you possibility to install WXP SP3 on your Satellite notebook?

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I just bought a new Satellite L50-A, and despite the reviews I've found saying the speakers are great and the quality should be really good, all the audio I've played on it has been really tinny and poor quality.
Does anyone have any ideas why this would be, or how to fix it?

Playing around with the equaliser helped a bit, but it's still very far from perfect. It's the same from the internet and from iTunes, and with the speakers and headphones, so those are both ruled out.

Answer:Terrible Sound Quality on Satellite L50-A

> Playing around with the equalizer helped a bit, but it's still very far from perfect.

The Satellite L50-A series is preinstalled with the DTS? Sound software.

This software can be used in order to improve the sound quality.

Check it out.

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I'm not sure if I'm going mad but recently I did a system restore of my laptop (applying all Windows Updates) and the sound (through headphones) doesn't sound as good. Notably the bass and to some extent the treble is poor and I have a sort of 'mid range' non-descript sound quality.

I checked I had the DTS enhancement switched on and checked I had the latest Toshiba approved driver for the Realtek HD Sound. The only other thing I was thinking of was installing the driver from the Realtek site but that suggests that's just a generic one and so I wonder if that would be sort of a downgrade?

Anyhow, would appreciate any thoughts.

Answer:Satellite C50-A-1JM - sound quality not good

I have Satellite S50-B and internal speakers are not so good and I?m not satisfied with the sound but this model has stereo speakers only. But using headphones sound s really not so bad especially after activating surround and bas boost option in DTS settings.

Check also advanced options where you can change the levels for bass, voice and treble. On the right side is also equalizer so you can change all settings and hopefully configure best sound output for your headphones.

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just another example of the typical bull**** doled out to us - we the consumer with little voice - just put it in the box and get the money - let them ***** later..
windows 10 - loaded without my authorization, wasted hours waiting, a whole new configuration, hours to reset some semblance of normalcy, and issue after issue of **** that doesn't work.. lame offers of resolutions, patches, and 'it should work now' by shady-tree IT wanna-be's.. who should of kept their mcdonald's jobs as it fit their competency levels..
maybe when trump becomes president some of this **** they pass off for product will actually get better.. if not, then they should head to mexico, after all, half of their 'technicians' don't speak 'good enough English'..
if your with me - tell them they can now help pay for the wall...

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I bought a NB10T-A-102 but the sound is horrible almost not listening because it sounds like metalic noise.
I tried to change driver but without benefit.
Do you know if it's because of the hardware speakers or if there is a configuration that permits to obtain a good sound quality?

Thanks for your support.

Answer:Satellite NB10T-A-102 - horrible sound quality


This netbook has build in small stereo speakers and sound is not so good. It has nothing to do with sound driver. As you know you can try to change sound quality changing values in player?s equaliser but this will also not help a much.

I have similar speakers on my U940 and sound is not good. Using headphones sound is really good.
For instance my older NB netbook has harman/kardon speakers and sound quality is simply amazing.

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I bought this laptop just today and I'm so confused.
The sound quality is WAY to low.

No bass,no colour...just some flat sound.
Even one simple cell phone's got better sound then my laptop does.

Where's the so called "Toshiba Bass enhanced system"??

Can someone help me?I've been trying to figure this out for a couple of hours and I did nothing.
I re-installed drivers etc and still nothing.

Any tips or advice would be appreciated.

Thanks in advance!

Answer:Satellite C660-1P3 - poor sound quality

The C Series is the budget cost effective range so I doubt it will have the same speaker quality as the higher range Qosmio's and A or P Series Satellites that are designed for multimedia. At least you can use external speakers to achieve better sound quality.

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My speakers sound really tinny and the worst I've heard since I had a transistor radio in 1970. I went into the drivers download are but was not able to find anything to improve them. Using 8.1 doesn't help because I'm not sure where you find everything.

Any ideas?
Anyone else found a shortcoming and solved it or just has a good idea please?

Answer:Terrible sound quality on my Satellite C50-AOG1


Similar thread you can read here .
Problem is that many notebooks have small stereo speakers only and sound quality is unfortunately not so good.

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I read one other topic about this, but there was no real answer aside from making a comment about equalizer settings, so I decided to make a new topic.

Formated this machine, installed fresh XP SP2, let it update to SP3, not a problem. Related post, even found that the latest BIOS 2.50 now also solved the Wifi connection issue under XP, which was horrific.

Anyways, now that that is out of the way, the Conexant sound is poor, sounds like playing in 8 bits mono with any sound, MP3 wave etc. I do not believe the equalizer suggestion makes sense, it is not so much an imbalance in the sounds frequency, but far more fundamental, really like either the MP3 is played at a bitrate of 96, or the sound was recorded at 8 bit (I know this is not the case, but to give an idea of what we are hearing here). So playing with the equalizer does not make a difference at all.

Could anyone tell me what may be the reason, or better a solution here ? I dont think there is a practical reason why the quality is limited by an XP driver, whereas in Vista the sound of this laptop is really fantastic I must admit. (of course tried latest drivers in both OS's).

BTW, I realize that in XP, the device manager shows 3 "question mark" devices, but these should not be related to the issue I think (firewire, some SM bus ..).

Any help would really be appreciated, the XP installation is soooo much smoother to work with than the sluggish Vista that the P300 came installed with :(

... Read more

Answer:Satellite P300-18M Conexant sound quality under XP

did u try to find drivers here. this is your best site for drivers, do not use others
for europe
for us
for canada

here is support for all types of pc's
look up manufacturer then look up your region

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I got a Toshiba Satellite C55t-A5218 as a gift about 3 weeks ago and overall its a good laptop,
however I am very disappointed with one aspect.

The sound output is shocking on all software, whether using the built in speakers or external speakers or headphones.

All that is produced from any of them is a tinny, quiet sound quality with absolutely no bass. I'm not sure if this is an issue with the sound card or something else but feel as though a laptop as high-end and expensive as this should come ready to play music high-quality.

I also got this laptop from abroad so can't really take it back the the shop. Is there any help somebody can offer on here?

Is this something that can be sorted on the laptop or will i have to fork out more money on a new sound card?

Answer:Sound quality on Satellite C55t-A5218

Sound quality is often not so good due to internal speakers. Some laptops have normal stereo speakers and sound is not so good. Otherway some of them have high quality Harman/Kardon and sound is great.

Anyway, have you tried to test it with different players and play a bit with Equalizer?

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How can help me? The Problem is as follows:
When I play songs(mp3 or wave), you can listen the song for a short time in a normal quality. After few seconds the
song listen slower.
Afterwards the song start in the normal quality and this gos up and down. Also an update for my Soundcard was not a solution.

so how can help me.....
thanks in advance


Answer:Satellite Pro 4310: Sound quality changes many times


On this way it is really not easy to say what happen there. In my opinion just an intensive investigation can give you more answers.
Does problem persist with different players, different medias (DVDs or music CDs)?
If yes in my opinion there must be some hardware problem. I am not technician and can not give you a precise answer but try to sort out if it can be caused by software or hardware malfunction.

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After having had a Toshiba laptop previously I bought a new Satellite L855 on Saturday. Sad to say I am REALLY disappointed with the speakers and sound quality. Especally as stickers on machine say 'Large speakers for deeper sound' . It sounds really tinny. Much worse than my ipad or iphone :-(

Any sggestions?

Answer:Poor sound quality on Satellite L855


Your notebook supports an Realtek sound chip. Right?
In control panel you can find the Realtek HD Audio Manager.

Here you can change the sound effects? you can change the sound properties and can add some deep bass using the equalizer settings.

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Please I need your help.

I have my Satellite A300-15D and I have got a problem with my sound.
When I upgrade to Vista ultimate or go back to XP my sound turns very bad quality and i tried to update drivers and utilities but no way and finally I have to go back to Vista home that came in recovery.

I hate that and I need a solution.

please reply

Answer:Bad sound quality after XP or Vista upgrade on Satellite A300-15d


What do you mean exactly by "bad sound quality"?
Is it too low or what?

The A300-15D seems to belong to the PSAJ4E series.
The Conexant audio driver for Win XP and vista is available on the Toshiba European driver page.

I've got the same sound chip in my notebook and the sound is ok... I have also noticed that I've got a SmartAudio in the control panel.
This seems to be a additional tool to improve the sound quality.

Maybe you should check this.

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just bought a Toshiba C850-1GL, very happy with it, with the exception of the sound quality, any suggestions on how this can be improved before I go and buy some external speakers...?

Answer:How to improve speakers and sound quality on Satellite C850-1GL

As far as I know you cannot do much about that. This notebook has standard stereo speakers and not high quality Harman/kardon like some other models so if you want to have good and brilliant sound you need external speakers.

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I have problems with microphone/recording quality on my A60 particularly but not limited to situations when using a USB phone. Talking on the USB phone produces a lot of static when used with the A60, which is not the case when I use a other notebook.
Both laptops have the same VOIP and 'simplyphone' software.

Any ideas what might be the problem? Drivers?

Toshiba support suggests seeing if a system restore will improve things but I'm reluctant to go through that for a dubious result.

Answer:Satellite A60: Poor microphone sound quality when using USB phone


I don?t think that the driver update will help you. The OS uses simple common USB Microsoft drivers. I think we should search the ?problem? somewhere else.

You could try to disable the power save option in the device manager -> USB hub -> properties. I have noticed that if the power saving was enabled on the USB ports some external devices could not work with full performance.
Additionally you should disconnect the other USB devices during testing the USB microphone.
I think it?s not impossible that some external USB devices could have a bad influence on the USB microphone usage.

PS: I found a intersting site about USB microphone testing

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The sound quality on this laptop has been very bad for quite some time.

I have tried downloading all of the newest updates and drivers from the Toshiba wesite to no avail, including the most recent conexant driver, which appears to be from 2007. . . . I use XP/SP3. For a system that is supposed to have good sound quality, with the harmon kardon speakers, it is frustrating as it is unlistenable. The sounds cracks, pops, is intermittent, has static, and just is generally quite poor.

There is not a problem with the volume, just the awful sound quality Any thoughts would be appreciated.

Answer:Satellite P105-S6024 and awful sound quality


I see you are using the Windows XP which was not preinstalled by Toshiba.
I think this notebook came with the Windows Vista OS.

Did you notice the same sound quality using the Windows Vista OS?
I think you should check this.

If the sound woudl be better using the Vista then it could be a sound driver issue.
I found another Conexant sound driver for Win XP. I use this one:

Check this too!

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Hello I had before OS Windows Vista Home premium 32 bit but it was preinstalled on my notebook,
but was very bad and I install a new OS Windows XP Professional Service Pack 3 32 bit...

All is good but on Vista the sound was very very good and high quality,
but now I install XP and sound is very very bad not than on Vista, on Vista was very good and quality sound. what is the problem?

What driver/s I have install on my XP for high quality sound than on Vista?
My notebook specifications are on this site: &ACTION=PRINT_WITH_BACK&BV_UseBVCookie=yes&PRODUCT _ID=1058048

Thank you very very much and sorry my english,
I?M from Slovakia :)

Answer:Satellite A300D-17D - bad sound quality running Win XP - Vista is good


You should go to the toshiba driver page and check for xp sound driver for your model:

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Satellite C870.

1) Issues with Bluetooth - machine couldn't find other devices and there were problems with communications;

2) I'm very, very disappointed with the quality of sound. The speakers are very poor. If I knew I wouldnt'n buy it! Unfortunately, I had no chance to check it and assumed Toshiba will keep the minimum standards in this matter.
In the past (some years ago)

I've used Toshiba laptop and it was OK.
To be honest I've puchased this computed due to my good expirience from the past, but will be more carreful in the future.

Now, I have to life with it as spent 800US.
The rest is OK - for the time being.

Answer:Satellite C870 - sound quality & Bluetooth connection issue

> 1) Issues with Bluetooth - machine couldn't find other devices and there were problems with communications;

What Satellite C870-xxx do you have exactly?
From my own experience some models support BT and some don?t? so probably your unit does not supports BT or you did something wrong while BT configuration.

> 2) I'm very, very disappointed with the quality of sound. The speakers are very poor. If I knew I wouldnt'n buy it! Unfortunately, I had no chance to check it and assumed Toshiba will keep the minimum standards in this matter. In the past (some years ago)

From my own knowledge different models supports different hardware specifications. You can purchase notebook models with Harman-Kardon speakers which provide better sound quality. This unit seems to support standard speakers.
So it?s always a matter of price-value ratio and in my opinion this is not too bad.

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After I downgraded my Vista HP to Windows XP I came across a very strange thing. There were no problems with drivers as they could be easily found on the TOSHIBA web-site. After installing all the drivers I mentioned that the overall sound quality got worse.

When I started investigating the issue I came across an anomaly. When you open a file in Winamp and, without closing it, open a movie in Windows Media or any other video player, the sound improves a lot.

The same happens with the modem. When you start connecting, or to be more specific, when the modem's speaker turns on... Voila, the sound improves again. I tried lots of things... like downloading drivers from different sites and of different versions and re-installing them.

But nothing helped. There were no problems with Vista so, I guess, it's a software problem. I googled a bit and found a few more people that have the same thing.

I hope somebody can help me because what's the use of Harman\Kardon speakers if they don't produce proper sound?..

Answer:Satellite A300-15G Conexant Audio issue - sound quality improvment

Did you install a retail version of XP?

Did you install the XP drivers from the Toshiba Website? Or did you get the drivers from other websites?

Tried a BIOS update and Chipset Driver update?

Did you install the XP HD-Audio hotfixes?

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I changed my operating system to windows 8 64bit , all hardware defined by windows except chipset & blutooth (I defined them once from Windows 7 another time from latest model like L830). but the function key not working (for wirekess/blutooth on/off ).

Is there any drivers for L500-21T for windows 8 64bit or from specific new compatible models drivers?

Answer:Satellite L500-21T & Windows 8 64-bit

> Is there any drivers for L500-21T for windows 8 64bit...
On you can check if your notebook is supported for Win8 OS.

One more thing: your notebook has Intel HM55 Express Chipset. Interesting is that Tecra A11 with part number PTSE0E has the same chipset and it is supported for Win8 so you can try to use chipset driver offered for this Tecra notebook.

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i can't install Windows 8.1 (Windows 8 is running successfull). Is this "by design" (maybe missing support for things like PAE, NX or SSE2. see

Thanks for help


Answer:Satellite L500-1C7 and Windows 8.1

If Win 8 runs on your notebook properly, then it should be possible to upgrade the Win 8 to Windows 8.1 too…

In order to get Win 8.1, install all Win 8 updates and then access the Windows Store to get the Win 8.1 update.

It should be possible to install the Win 8.1 update in case Win 8 is already up to date.

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I bought a Satellite L500 with Vista as the os. I upgraded to win 7 using the Toshiba upgrade disc I was sent. Since installing Windows 7 my laptop freezes at any time.
Ctrl-alt-del do nothing.

My only option is to turn it off with the power button. I have installed all the available drivers from the Toshiba site but to no avail. Also, since installing Win 7 the FN key does not work, the touch pad won't work and the eco utility won't work. I have checked all the drivers that I can find and reinstalled or tried to update them. I have looked at the settings for the mouse and pointing device and it all says its working.

I think it is because I can't turn it on with the FN key- FN+F9. I can mute the volume now with FN+ESC (couldn?t a few days ago) I can use the FN key to sleep and lock the laptop but the dim/ brightness keys don't work. It seems they work up to F5 only.
Any help would be greatly appreciated.


Answer:Satellite L500 - several issues with Windows 7

Hi joey,

Can you find any information in Windows event viewer about this freeze?

You should check the device manager for unknown devices or yellow exclamation marks. Maybe it?s a driver issue.

Regarding the FN keys you have to install Toshiba Value Added Package and Flash Cards Support Utility. They are required for FN keys and then you are able to enable/disable the touchpad (FN+F9).

Last but not least check the Toshiba page for a Windows 7 version of Eco Utility.

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Apologies if this isn't the right forum. Not sure if this is purely for those laptops upgraded through the official Update programme.

But anyway, I have a Satellite L500-1ZR which isn't covered by the official programme so I went and updated my laptop directly through Microsoft. Everything works perfectly so far. However, Windows has installed its own drivers for my Radeon Mobility HD 4500 series and I would prefer to use the ATI drivers. As is normal, I can't install the drivers directly from the ATI website but when I try to install drivers through the Catalyst Install Manager that is on the Toshiba website, as I've always done in the past, it claims that it can't find any installable content.

Is there any way around this or is it a matter of waiting (and hoping) that Toshiba release Windows 8 drivers?

Answer:Satellite L500 - Windows 8 GPU Drivers

Here is a nice thread about Win 8 supported notebook series:

Check if your series is listed.
If its listed, it will get Win 8 drivers

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Windows 7 officially launched today and I was wondering if the drivers will be available for my L500 laptop any time soon.
The reason I ask is because I bought the Windows 7 Ultimate and want to implement it on my laptop.

I've been using Vista drivers but ofcourse some bugs occur every now and then. Especially the Toshiva Value Added Package / Flash Card Button support giving me a hard time.
There aren't any drivers for the ATI Mobility Radeon 4570 since it's a new chipset so I editted my own driver by rewriting the INI file inside the driver folder. Setting it to my hardware ID.

But anyway, when I bought the laptop it had some kind of folder with it stating that I can upgrade my laptop to Windows 7. Allthough no drivers are available yet.

I'm probably asking the obvious but is there a date set for the drivers to be available ?

I'm sorry if this post has been answered elsewhere. I didn't manage to find an answer.

Thanks in advance.

Answer:Satellite L500-128 and Windows 7 drivers

Your laptop model will definitely be supported for Win7 and I am pretty sure drivers, tools and utilities will be available soon.
I don't believe anyone here can say for sure when exactly but I think next days they should be available for download.

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I just bought this laptop, and if I knew that it does not support XP, that it has only drivers for Vista I doubt, better yet I know that I would not take Toshiba.

There's no warning thas says "Vista only" or something similar, at least not in my contry and it was unpacked.

The problem is that I have only XP and I do not like VIsta at all, so is there any drivers for XP?

I couldn't find any drivers for XP, there is no drivers even for Win7, only for Vista.


Answer:Satellite L500-12P - Where can I get Windows XP drivers?


In my opinion Windows XP is pretty old OS and is the past. Vista is the future and in few days it will be Windows 7.

So you should be happy if your notebook runs properly with preinstalled Vista. The notebook is fast enough for this OS and with new SP2 it runs faster as without SP. Furthermore you can switch to classic mode and then it looks like XP.
Have you check this?

If you really want XP you have to collect drivers yourself on external websites, like Intel, Realtek and so far.


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What about Drivers for Windows XP (32-Bit)?

On the Toshiba Driver Site for this product there are only drivers vor vista 32 bit and vista 64 bit...

where can I find drivers for Win XP??? Or do the Vista drivers work for Win XP, too??

I cannot test it now because I first want to ensure that it will work with win xp, after I wanted to install it..

Answer:Satellite L500-164 Drivers for Windows XP?


The Satellite L500 doesn?t support Windows XP, it supports only Vista 32bit and Vista 64bit. Windows XP is pretty old OS, it? the past. Now it?s Windows Vista or Windows 7.

If you want to install XP you have to collect the drivers by yourself on external websites, like Intel, Realtek and so far.

But to be honest be happy with preinstalled OS. All new notebooks are fast enough for Vista. ;)


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I've just bought 2 satellite L500 1xl/1xj second hand with a view to re selling one and keeping the other.

Problem is both have the HDD pulled from them and I have no installation CDs to re install Windows 7.
How can I do this without the CDs or original HDD?

Answer:Satellite L500 - how to install Windows 7 on new HDD

> i have no installation cds to re install windows 7, how can i do this without the cds or original hdd ???

Get Windows copy disk and install, all drivers are available on the [Toshiba driver page|] You can also buy a [Recovery disk|] I don't see any other options to do.

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I've a little problem... I wanted to install my Windows 7 Upgrade but after choosing my language I should choose the Model name of my notebook and the modell Satellite L500-N14 is not in the list.

Can anybody tell me what I have to do or what can I do now to go on with installing my Windows 7 Upgrade???

Answer:Satellite L500-14N - Windows 7 Upgrade


I can remember that month or two ago someone asked the same question but with Satellite L500D.
Can you please send us exact model number and offered numbers on upgrade DVD?

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I gonna upgrade my system to windows 7 64 bit, however the windows 7 64 Bit drivers are currently not available for L500-126.
I noticed that the windows 7 32 bit drivers have been available since last week, I am wondering when the win7 64 bit drivers would be ready?


Answer:Satellite L500-126 and Windows 7 64 Bit Drivers

For my L500-164 I used all Vsta x64 drivers for windows 7. They work.
You could give it a try.


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I have bought a new Satellite L500-1PU and tried to load Windows XP and it gave me a blue screen twice.
What could be the problem? If I were to buy an Operating system should it be 32 bit or 64 bit. Please help (They dont come preloaded like the rest in its family)

Answer:Cannot load Windows XP on Satellite L500-1PU

Any suggestions?

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Recently I have bought Satellite L500 with Windows Vista. I hope Toshiba make the Windows 7 drivers soon so I can install Windows 7 Professional on my laptop. Why does it take so long?

Would the drivers come I an few weeks or must we wait till next year?

Greats, from the netherlands!!

Answer:Satellite L500-128 - When can I get Windows 7 drivers?


I think i have found windows 7 drivers for the l500 serie.
My laptop have almost the same specfication as the usa Satellite L500-ST2522 !

Follow this link and press downloads: rpn=PSLU0U&modelFilter=L500-ST2522&selCategory=3&selFamily=1073768663
I go to test it soon!!



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I have a toshiba satellite l500-02f and I have windows 7 32bit intalled.

I have programs such as adobe premiere pro cs5 and adobe after effect cs5, but I cannot install them because I have windows 7 32bit.

So I would like to know if it's possible to back up my files and programs in my laptop, then upgrading windows 7 32bit to a windows 7 64bit in the toshiba satellite l500-02f ?

Thank you.

Answer:Can Windows 7 64-bit work on Satellite L500-02F?


I found your notebook on Canadian support page and it is supported for Win7 64bit. With other words you can download drivers from download page -

Check it out.

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I have a L500-19X supplied with Windows 7 trial which has now expired. Can I easily load XP Pro to replace?

I would appreciate jargon free replies as I am a computor dummy.

Answer:Satellite L500-19X - Change from Windows 7 to XP Pro


Before installing Windows xp, check if Win Xp drivers are available for your model:

If there are no drivers, it's useless to install Xp. You have to look for them in the web and most of them are not existing.

By the way, if you use a laptop with supplied Windows, there is no expiration.

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I have a satellite L500-02F with windows 7 and I would like to downgrade to Windows XP, but on the Toshiba web site there is only driver for windows 7.
I have found a web site where I can download or buy a cd with the driver for it, but I'm not sure the driver will be good.

Thank to help me if you can

+Message was edited: Link has been removed - not allowed+

Answer:Satellite L500-02F - Drivers for Windows XP?

It seems that SATELLITE L500-02F PSLS0C-02F012 belongs to Toshiba Canadian series.
Indeed, there are only Win 7 drivers.

But you can check the Toshiba European driver page.

There you will find different L500 models and there are some Win XP drivers which could work in connection with you L500 series.

Some single missing drivers you could collect at you own hand?

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Hello everyone!

I just purchased a Sat Pro L500-196 which comes with Windows7 installed.

However for the use of older software which I need for my work, I want to install the Windows XP from my old laptop.
I want to setup a dual-boot environment so I can use Win7 for most of the time but be able to boot into XP whenever I need to.

The support page for this model lists 96 drivers for WinXP for this modell.
Which of these drivers do I really need?
And are there any instructions in which order install them? Or can I download/order a cd (or cd-image) with all drivers for WinXP

As far as i know, after installing WinXP on a second partition, I need a Windows7 installation-DVD to repair the boot manager.
Otherwise only WinXP sill start.
My laptop came without such a DVD, there is just a recovery partition.
Is it possible to use the recovery-system to make Win7 start again or do I really need a Win7 DVD?

Thanks in advance,
Juergen from Germany

Answer:Re: Satellite Pro L500-196: Which drivers for Windows XP

>The support page for this model lists 96 drivers for WinXP for this modell.
>Which of these drivers do I really need?
There is no special installation order needed?
But I would start with common drivers like:
Display driver, LAN driver, Wlan driver, Modem driver, Card Reader Controller, touchpad driver, etc?.

The Controls driver should be installed before Controls (utility)?.
Try it simply?.

>As far as i know, after installing WinXP on a second partition, I need a Windows7 installation-DVD to repair the boot manager.
This is right?. I had the same issue with Vista and had to boot Vista DVD in order to repair the Vista boot manager

>Is it possible to use the recovery-system to make Win7 start again or do I really need a Win7 DVD?
No because it?s not the same.
The recovery image will format the HDD and partitions and will erase the installed Win XP.

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